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Best Western Hotel le Schoenenbourg, Riquewihr

4.5/5  - basé sur 662 notations.
2A Rue de La Piscine, 68340, Riquewihr, France - See map

In the heart of the Alsatian vineyard, the Best Western Hotel le Schoenenbourg is ideally situated in the center of the famous wine route of Alsace. In front of the ramparts of the medieval town of Riquewihr, surrounded with vineyards, the property is the starting point of many walks and cycling tours. It's ideal location in Alsace will allow you to visit all the cities and attractions of the region. We offer 58 quiet and modern rooms, most are air-conditioned, with private outside free parking and private garages (with extra charges). During this leisure stop you can also enjoy the outside swimming pool (open from May till September) and appreciate the gastronomy and the wines of Alsace. The dynamic staff of the Best Western Hotel le Schoenenbourg will welcome you and advise you for the organization of your stay (booking of departures of golf, restaurants, and visits of cellars and tasting of wines).

Best Western

Hotel le Schoenenbourg

LABEL_ITINERAIRE

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Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 662 guest reviews
NOTE ISSUED
Excellent
292
Very Good
312
Average
47
Poor
8
Terrible
4
REFER TO NOTICE
Business Business
11
Couples Couples
425
Family Family
120
Friends getaway Friends getaway
71
Solo travel Solo travel
7
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Terrific Stay"

5
07/07/2018

The hotel in located next to the old city.The staff is excellent.The Director, Mr. Mathias Striebel was really a caring person.We had to call back to the United States for a problem with a credit card.We had trouble getting thru to the US and Mr. Striebel came up to the room to help us.He was will for us to use his cell phone but he figured out what we were doing wrong.That gesture to us was way above and beyond caring for his guests. We also really liked this hotel,we even extended our stay.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear Mr Thomas, Thank you very much for your kind words towards the staff, the hotel and me. I joined the hospitality business because I care about bringing a smile to guests' faces and helping my guests make their stay in Riquewihr a memorable and positive experience. I however cannot take credit alone for your positive memories. Your stay was a terrific one because I am fortunate to have a great team that believes in the same values and does their best to exceed guests' expectations. We may not succeed every time in guest satisfaction like we did with you, but we won't stop trying. We hope that the rest of your vacation in our beautiful region was equally memorable and we look forward to serving you again in the future. Sincerely, Mathias Striebel Best Western Hotel Le Schoenenbourg [email protected]

"Great location and under renivation"

4
17/06/2018

My family and I just stayed here in the Family Suite. It was very nice with one room having 2 single beds and the other room having a king size bed. The room was comfortable and you just need to ask for a special key from the front desk to get to the swimming pools. Note that the pools close at 8pm. Near the breakfast area is under renovation so there was a loud drilling noise during breakfast. I thought they had a nice selection of food. One of the best parts is that you get free parking with your room and then you are just outside the walled city so it is easy to walk into the city for supper or look around.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
ear guests, Thank you very much for your positive review. I am very happy that you you enjoyed our hotel. I would like to extend my apologies for the sporadic drilling noise as we get close to the end of our renovation project. We look forward to welcoming you again in the future ! Kind regards, Mathias Striebel Best Western Hotel Le Schoenenbourg [email protected]

"Cramped"

3
10/05/2018

Room was rather small, especially for the price. We decided on this hotel thinking we would have a larger room than in the old town and didn't mind paying a little more but were rather disappointed. Didn't provide shower cap, lotion etc. That we found in every hotel room since we arrived in Europe. Decor was a bit kitschig.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you very much for providing feedback on your recent stay. While I feel really sorry that the room you picked did not have the size you expected, I am taking this opportunity to remind our beloved readers that we do have rooms ranging from 16m2 to 52m2. We have several room types which differ in sizes and prices. The diversity of our room types and sizes allow us to cater to the vast majority of our guests. Rooms size, features, pictures and amenities are clearly described on our website to avoid such disappointment as the one you experienced. We do provide shower, caps, lotion as well as plenty of standard toiletries that you can find at every hotel. Our hotel is eco-friendly and has received the highest and most renowned environmentally-friendly certification there is in Europe, say ECOLABEL. Part of this environmental commitment requires us to not carry individual toiletries packages in our rooms (to avoid unnecessary waste if packages are opened), but we do have them readily available at the front desk. It looks like your satisfaction level with us was a result of a lack of information provided to you. In that respect, you can understand that we cannot hold a person hostage for 20minutes at the front desk to explain everything there is to know. We have a guest book in every room that explains all of this, and we have a guest service representative at any time of the day and night to answer any question you might have and assist you to the best of their capabilities. I hope that you will give us another chance in the future, and I cannot stress enough the importance of booking directly with the hotel to make sure you will get exactly what you wanted. Best regards, Mathias Striebel [email protected]

"Wonderfully comfortable and convenient!"

5
02/05/2018

I was wary of booking a night's stay at the Best Western because of my impression of them stateside. My friend and I took a trip to Riquewihr as a whim with limited options for lodging. We were more than pleasantly surprised by the many comforts and cleanliness of this hotel!! The room is modern with nice touches to it. I was also happy to see that we were just outside the walls of Riquewihr. The breakfast for €14 had a great spread. The staff allowed us to keep our car in the private parking lot during our shopping day. I plan to come back with my family when the outdoor pool opens!

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you very much for your positive review. I am very happy that you you were pleasantly surprised with our hotel. We look forward to welcoming you again in the future so you can enjoy our outdoor pool and get a nice tan on for the summer! Kind regards, Mathias Striebel Best Western Hotel Le Schoenenbourg [email protected]

"Good Location to explore Riquewihr"

5
01/05/2018

We stayed for two nights in this hotel, walking distance to old town and taste the wines in town. There are the stairs just right side to the hotel, you are able to walk to vineyards The room was large and comfortable, good breakfast, the staff was always friendly and helpful.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you very much for your kind review. I am very happy that you enjoyed your stay with us. We would be very happy to welcome you again in the future and provide you with a similar experience. Kind regards, Mathias Striebel Best Western Hotel Le Schoenenbourg [email protected]

"No Air Conditioning Working at the Hotel"

1
01/05/2018

I stayed in last April at the hotel for four nights. The forecast for that week was sunny and hot days which is quite uncommon for Alsace in April. When we reached our bedroom the air conditioning didn't work. We thought it was an isolated problem at our room. But it wasn't. The whole hotel air conditioning system was not working. According to the hotel staff they don't have the air conditioning system on at that time of the year. And they didn't even care to turn on the system. I stayed with my 70-years old mother in a very hot bedroom, and no way to offer another fresher room like those on the back facing the vineyards. “No ar conditioning at this time and that's not our problem, sir”, that what I heard without further explanations or concerns.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you for providing us with your feedback. I am very surprised about your review, because my staff told me that you were very friendly every time they interacted with you or your mom and at no point did you express a discomfort regarding the heat during your stay. We turn on Air Conditioning as soon as temperatures rise and guests request it. We do not set a specific date in advance, but we rather look at the weather forecast to turn on the A/C. Right now, the weather forecast indicates temperatures averaging 13°C, and guests are still requesting heat in their rooms, because nights are pretty cold here. It is therefore the right decision to stay in heat mode, even though during a small fraction of the afternoon and if you stand behind a glass window and if it is sunny, you might feel a little hot. The hotel staff is here to serve our guests the best way they can and they do a very good job based on the other reviews we have in this website. My staff would have found a solution for you, if they had known how uncomfortable you seemed to be based on your review. Since I have no contact information because you booked through a third party website, I would love for you to contact me so I can understand why you were so friendly and seemed happy with your stay even though your review seem to illustrate just the opposite. Best regards, Mathias Striebel [email protected]

"High standing 3 stars with SPA"

5
18/02/2018

We were looking for a hotel close to Riquewihr, having a SPA, in a reasonable price range and a good standard : the BEST WESTERN Hotel le Schoenenbourg is the perfect solution to our equation. Located right at the entrance of the beautiful village of Riquewihr, it is only 2-minutes walk away from the old city pedestrian streets of the village. Having a lot of private parking spaces, one doesn't need to worry about parking his car in order to visit the village. The hotel is clean and very functional. We enjoyed the SPA a lot, it is very new, therefore the equipment's (Sauna, SPA, small pool) were very good quality. Bathrobe and slippers can be requested free of charge at the reception. Room Superior is pretty large, with tea/coffee amenities. WIFI is fast. The reception staff is very friendly. We recommend and would definitely stay here again, the next time we visit Riquewihr.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you very much for choosing our hotel for your vacation getaway in Alsace, and thank you for taking the time to praise our hotel amenities and quality of service. Our SPA facilities are less than 6 months old and have been carefully designed to reflect our reputation as a relaxing, peaceful, clean and friendly hotel. We look forward to welcoming you again in the future on your next vacation in Riquewihr. Kindest regards, Mathias Striebel - General Manager Best Western Hotel Le Schoenenbourg [email protected]

"Ideal for those traveling in Alsace by car"

4
08/01/2018

The Best Western Le Schoenenbourg offers free parking, which was a big plus for us since we were touring Alsace by car. The hotel is a 5 min walk to Riquewihr old town with its quaint shops and restaurants. The hotel is being renovated, but we stayed in one of the ‘old' rooms. Nevertheless, the room was clean, comfortable and very spacious.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Many thanks for writing such a positive comment about your stay with us. We are very happy that you enjoyed your stay and that our team, our hotel amenities as well as our ideal location. We look forward to welcoming you again. Best wishes for the coming year! Mathias Striebel Best Western Hotel Le Schoenenbourg [email protected]

"Wonderful hotel in a great location."

4
24/12/2017

We drove to the Alsace to visit the Christmas markets with Riquewihr being our final stop. The Best Western Hotel Le Schoenenbourg was the perfect location for my wife and I. The hotel staff were friendly and professional taking care of all of our questions while checking in, and front gate to the village of Riquewihr is just a short 5 minute walk from the hotel. This location allowed us to keep our car parked during our entire stay. Our room was very comfortable with the shower and toilet being separated which is something I like. Makes getting ready in the morning much easier. We also had a view of the vineyards which I liked. Our two little dogs joined us so being on the edge of town was nice, and I was able to take some nice walks along the vineyards outside of Riquewihr with my camera. Very happy with our stay =)

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Many thanks for writing such a detailed and positive description of your stay with us. We are very happy that you enjoyed your stay and that our team, our hotel amenities as well as our ideal location. We look forward to welcoming you again. Best wishes for the coming year! Mathias Striebel Best Western Hotel Le Schoenenbourg [email protected]

"Excellent Location"

4
19/09/2017

This hotel is in a great location for anyone wishing to visiting the Alsace wineries. The staff were friendly, the rooms were clean with plenty of hot water for a shower. There was a very good choice for breakfast, shame there wasn't a restaurant on an evening though there was a good choice in the town which was a five minute walk. Only letdown for me was allowing pets in the breakfast dining room (not a guide dog).

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you for your detailed description of the benefits of our hotel location. It is indeed ideally located at the middle of the Alsace wine route. We do not have a restaurant at the hotel but do offer small snacking in case our guests do not want to walk in town where Riquewihr has over 30 restaurants. We look forward to welcoming you in the future and provide you with a similar positive experience. Best regards, Mathias Striebel [email protected]

"Excellent hotel on the edge of town"

4
08/09/2017

Modern well appointed hotel within short walking distance of this very pretty town on the Route des Vins in Alsace.Decent sized rooms (superior double is the best- light and airy) large bathrooms shower and bath tea/ Coffee making facilities king size beds, excellent breakfast and very helpful courteous staff. No restaurant facilities but plenty of places to eat in town. Parking outside free and in secure garage for 10€ per day. Beware active noisy building of new spa at present but ok if rooms specified away from building site. Outdoor pool and spa exist already.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you for your detailed description of the benefits that our hotel and its ideal location offers. We look forward to welcoming you in the future and provide you with a similar positive experience. Best regards, Mathias Striebel [email protected]

"A excellent hotel with a great location"

4
04/09/2017

Riquehihr is the pluperfect Alsatian village, Fachwerk buildings housing wineries and restaurants surrounded by a medieval wall. The village has many quaint hotels within the walls, but you have to park your car outside the walls. The Le Schoenenburg is a modern hotel a short walk from the town gate which has lots of onsite parking! We have stayed here before and always enjoyed it. They are adding rooms on top of the previous parking lot, but parking is still available onsite. Check-in was seamless, and their website allows you to pick the exact room conformation that you desire. They have good WIFI and a very nice bar with bière pression. Our room overlooked the vineyard behind the hotel and was very quiet. The breakfast looked great, but we walked through the city gate past the fountain to the Le Chalet Crepes on the right where Audrey made us a fantastic apricot crepes for breakfast. Later in the day, the same store serves delicious gelato. The Hotel Le Schoenenbourg is a first rate hotel with comfortable rooms and easy access to all of the charms of Riquewihr. We look forward to staying there in the future

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you for your detailed description of the village and the perks that our hotel offers. I am very happy that you decided to come back and visit us again, and even more pleased that enjoyed your stay. We look forward to welcoming you in the future. Best regards, Mathias Striebel [email protected]

"Enjoyed a lot!!!!"

5
30/08/2017

Great hotel at the center of beautiful Le Schoenenbourg wine yards. National category is 3*, but this hotel should be an excellent 4*. This hotel exceeded expectations in every possible way. Just a few steps away from the very heart of the city. Hotel itself is very nice, modern in decoration. We have booked Triple (not renovated) room and the room was very nice with very nice view of vineyards at the back of the hotel. The bathroom is just fine in size and comfortable enough. Hotel has outdoor swimming pool with very nice soundings and pool beds. You get the pool towels, as well. At the moment, they are building another part of the hotel with indoor pool and saunas which will make this hotel even better. I had a chance to take a look at the renovated rooms and those are very, very nice in decor. Breakfast was excellent and you can enjoy good selection of fresh fruit, eggs, bacon, cheese, croissants, juices, coffee etc. Front desk is excellent. All of them are doing an exceptional work. We needed some restaurant reservations before we came to Alsace and Ms. Catherine and Salome made the booking for us. This hotel was an excellent choice and I would recommend it to all travelers looking for excellent location and great comfort.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you for praising the level of service and quality of amenities our hotel provides. We try to go above and beyond for our guests, and we are delighted to hear that you appreciate it. We look forward to welcoming you again in the future and hope that your experience with us will be as pleasant as the previous one. Best regards, Mathias Striebel [email protected]

"Overall good"

4
21/08/2017

We have seen this hotel grow over the years . They have redone the lobby very nicely. Good parking outside and inside, the latter for 10 euro. Nice pool at the other side of a quiet street. Rooms ate adequate but the hotel is becoming a bit of a labyrinth.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you for your positive comment. I am very happy that you enjoyed your stay with us and our amenities. I take your point regarding the labyrinth aspect of our hallways. We will do some changes to improve the orientation of our guests in the hallways by the beginning of next year as we wrap up the last portion of our renovation project. Best regards, Mathias Striebel [email protected]

"Nice hotel"

4
25/07/2017

Nice, clean hotel just outside the centre of Riquewihr with a nice little pool and sunbeds just opposite the hotel. Walking distance to everything and vineyards just 5 meters away. Staff very friendly, speaks English very well. Good assorted breakfast.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you very much for sharing your positive opinion about your stay. I am very happy that our location, staff and amenities met your expectations. We hope to see you again in the future. Best regards, Mathias Striebel Best Western Hotel Le Schoenenbourg [email protected]

"It is a construction site !!"

2
06/07/2017

It starts at 7.00 am and it ends at 4.00 pm. During these hours, a construction company is building a new wing on the hotel and they are making quite some noise, despite closed windows. Inside the buiding, the walls are very thin but that is typical in France.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you for providing feedback about your stay with us. I am deeply sorry that your experience did not go as well as planned. The hotel is indeed increasing its room count and adding new features. There is obviously more noise being made when a hotel is doing some work, than when a hotel is not. The workers (working on an adjacent building) are being instructed to keep noise level to a minimum until 9am, which is a time where nearly 100% of our guests are awake. My team and I are doing our best to make every guest's stay an enjoyable one. Most of our guests are enjoying very much the changes that have occured and are excited to see the upcoming changes. Some guests will say our walls are thin, and others will say that they are very thick. Some guests will find our mattresses too soft to its liking and the day after, a guest will find the same mattress too hard. While it is my objective to please every guest, and I will strive to achieve that objective, I know that I may sometimes fail. I did in your case and I am very sorry. I wish you a great summer. Best regards, Mathias Striebel [email protected]

"Great centrally located hotel on Route des Vins d'Alsace"

5
29/06/2017

We picked up our new car in Munich and we were looking for a hotel with adequate and safe parking. We heard from other travelers about the parking at BW Hotel Le Schoenenbourg but we only learned about the garage upon check-in. The garage was clean, well lit and very secure. We explored by car during the day and then enjoyed our very short walk to Riquewihr for dinner. We were able to share a bottle of the great Alsatian wines for dinner without the worry of driving. The morning coffee and breakfast was very well presented and delicious. More than enough choices of hot or cold food, meats, cheese, bread, eggs, etc. The front desk staff were very helpful with directions and suggestions. We stayed for 5 nights and had an enjoyable stay. We have used Trip Advisor for reviews but had never written a review. We stayed at this hotel last year so this review is long overdue. There is so much to see in this area that we are currently planning a return visit later this year and we will definitely stay at Le Schoenenberg again.

"nice place"

4
27/12/2016

we spend 3 days at this place that is the second time here always nice to stay room are very nice and the the bathroom modern and nice peoples are very pleasant nice park place not far from the City '''''''we sure come back'''''

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank for your positive comments. I am very happy that you enjoyed your stay with us and found our location to be ideal. We look forward to welcoming you again in the future. Warm regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg [email protected]

"Nice hotel at nice location"

4
24/12/2016

Riquewihr is a beautiful small town in Alsace. Le Schoenenbourg is a nice hotel, with very good rooms, just outside the town (2 minutes walk). It has an own parking place (which is difficult inside Riquewihr). The hotel is surrounded by vineyards.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you for taking the time to write about your experience at our hotel and in Riquewihr in general. I am pleased that you came back with a very positive experience from your stay here. I hope that your travels will bring you back in Riquewihr someday and that we will have the pleasure to welcome you again. In the meantime, I would like to extend you my best wishes for the coming season of holidays. Kind regards, Mathias Striebel [email protected]

"Glad we only nightstopped..."

3
02/11/2016

We wanted to nightstop somewhere in the Alsace wine region on our way to Switzerland and chose Riquewihr based on some brief (too brief as it turned out.. ) research. Having chosen the venue we searched for accomodation and the Best Western popped up with a late booking deal so we grabbed it. The hotel room was perfectly adequate for one night but accessing our room up a very tight spiral staircase with bags was both ridiculous and dangerous. As for Riquewihr we were quite disappointed. It was like walking through a section of Disney World with gaudy painted timber framed houses. Similarly the whole village seemed geared to tourism rather than the wine industry.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you for taking the time to write about your experience at our hotel and in Riquewihr in general. I am very sorry that you did not find our village welcoming and charming. All of Riquewihr's houses are authentic and some are centuries old. The cobblestones streets are a true heritage of Riquewihr's long and rich history. Riquewihr, like many beautiful places around the world, are popular tourist attractions. This does not mean that it lacks authenticity. Riquewihr has over 20 wineries and still remain a major wine producing village in Alsace. A night stop was certainly not sufficient to notice all of the wineries as well as experience wine producers' friendliness and eagerness to share their wine knowledge. This being said, I thank you again for your comments which help us find our areas of opportunities and realize that people have unique tastes and expectations, and as such, it will always be a challenge to please everyone. In the meantime, I would like to wish you a good season of holidays. Best regards, Mathias Striebel [email protected]

"Surprise "

4
31/10/2016

Really enjoyed our weekend in Alsace. Best Western was the perfect place to stay. Location, location, location. Just a short walk to the old town. Check in staff were very helpful and friendly. The room was spacious, clean and comfortable. Great view of the vineyards. Tea and coffee making facilities in the room. BBC news station on the television. Check in was at 1pm and check out was at 12, great. Free car parking. Walked out to a great restaurant, "La Grenouille ", creme brulee was heaven.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you for taking the time to write about your experience at our hotel and in Riquewihr in general. I am pleased that you came back with a very positive experience from your stay here. I hope that your travels will bring you back in Riquewihr someday and that we will have the pleasure to welcome you again. In the meantime, I would like to extend you my best wishes for the coming season of holidays. Kind regards, Mathias Striebel [email protected]

"Great Location just outside the fortress walls of old Riquewihr"

4
22/10/2016

Convenient to the old town of Riquewihr, le Schenenbourg is a very well appointed modern hotel with the added plus of having a very friendly and helpful staff. Our room was in a newer wing of the hotel and was very comfortable. Highly recommend--even has an outdoor swimming pool.

M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Dear guests, Thank you for your brief description of our hotel and its advantages. I am pleased that you enjoyed our location, our amenities and our service-minded team. We indeed have a relaxing outdoor pool during the summer months. We do not have a newer wing at the hotel, but we fully renovated a large portion of our rooms in 2015, and you must have stayed in one of these renovated rooms. We look forward to welcoming you again in the future. Best regards, Mathias Striebel [email protected]

"Great location"

4
18/10/2016

The hotel is located just a few hundred feet outside the old city wall of Riquewihr. There is ample parking and garage space for an extra fee. There is a pleasant bar and breakfast room. The rooms are comfortable and quiet. A very nice hotel at a reasonable rate.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, I would like to thank you for writing about your positive experience at our hotel. I am happy that you liked our location, parking, as well as our rooms and breakfast area. We would be delighted to welcome you again in the future. Kind regards, Mathias Striebel Best Western Hotel Le Schoenenbourg [email protected]

"Nice staff and good location"

4
12/10/2016

Hotel Le Schoenenbourg is ideally situated. Just outside the historical centre of Riquewihr. It is really enjoyable to be able to leave your car on the hotel's premises and walk to the centre (3 minutes). The hotel itself is wonderful. Rooms are very clean and comfortable, but a little tight (superior rooms should have more space). If you stay only for a few nights, it is no problem, but we stayed for 10 nights. Staff is very friendly and professional. At the reception you always get good advice. When we arrived, we received a shortlist of restaurants of Riquewihr that were worthwhile trying (I think we did 80% of them, and they are really good). There is a pretty smooth atmosphere and at night you can get a good sleep (good beds, quiet environment). The cleaning staff is very efficient and manage to clean the rooms without you being bothered. The hotel has a nice swimming pool just outside the building. You can also hire e-bikes. Last but not least, breakfast is very good and extensive. There is a big choice of fresh items and the bread is particularly delicious.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for taking the time to give a detailed description of all the features you enjoyed about our hotel. I am very pleased to hear that you had a great stay. I hope that your experience will convince you to visit us again soon. Warmest regards, Mathias Striebel [email protected]

"Good for a stopover night"

3
29/09/2016

This was a good break for us on our long drive. We needed secure parking, which they have. The room was dated but clean. Breakfast was good. Didn't use the pool. Very nice little village with cobbled streets and wine shops.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for your feedback. I am glad that you mentioned your opinion about our rooms because it gives me an opportunity to share with you the full renovations that a third of our rooms underwent in 2015. We are planning additional common areas renovations in 2017 and fresh new rooms in 2018. I hope that we will have the pleasure to welcome you again and to show you our new product. Best regards, Mathias Striebel [email protected]

"Excellent location and good value for money"

4
25/09/2016

This hotel is just outside of the historic city center. The benefit is an easy access with a car and parking facilities next to hotel. Still the city center is in very near proximity. Hotel building is somewhat like a farm house style and has a lot of corners. Our rooms were totally different in shape and size. Hotel is quiet and clean, but not a very new. Bathrooms were OK, but not very large one. Beds are average. Breakfast was quite typical but good enough. Overall this hotel is good value for money with good location.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank for your positive comments. I am very happy that you enjoyed your stay with us and found our location to be ideal. We look forward to welcoming you again in the future. Warm regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg [email protected]

"Perfect location!"

4
18/09/2016

We were torn between staying in Colmar or Riquewihr. We inevitably decided on Riquewihr and the Best Western. We were incredibly elated with our choice of staying here. Honestly the hotel itself is very basic and isn't too memorable with the exception of the amazing location. We stayed in a 3rd floor double and the view out of our window overlooked Riquewihr and the surrounding area. The room was pretty basic and perfectly adequate. Nothing about the hotel stood out or left a lasting impression. However with that being said the location was so good that I couldn't imagine staying anywhere else. I could walk out of the hotel in the morning and be in the center of the old town in 5 minutes. The staff were all very cordial and helpful. The breakfast each morning was nice and very reasonably priced. Riquewihr is an amazing little village. Yes I read reviews of how touristy it is but that's really only during the heart of the day. When we stayed here we got up early and walked around late in the evening and enjoyed the village without any of the hoopla. At these times you really got to experience the magic of this place. It is really one beautiful destination. So if you are like us and searching endlessly for an accommodation in Alsace and want to be in the heart of the action then this hotel is perfect for you.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank for your comments and your recommendation. I am very happy that our location and the hotel amenities suited your needs and expectations. We look forward to welcoming you again in the future. Warm regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg [email protected]

"Not at all bad"

3
16/09/2016

Just travelling through and Riquewihr is a very pretty tourist town. The hotel room was perfectly good. Had everything you needed and was clean. The staff were all pleasant We only had breakfast here and it had everything you needed.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for you comments. I am pleased that you seemed to like everything, and also surprised that the overall grade you gave us was 3/5. This reminds us that we always have room for improvement and we will make sure to do our best to continually look for opportunities to improve to give you an even better opinion in the future. Best Regards, Mathias Striebel [email protected]

"All about The staff!"

3
15/09/2016

Vinyards outside your window. French fresh air. And swallows chasing across the sky. The Hotel has that but that is all. I would not recommend this Hotel unless You really are out in the last minute and all others are full. The staff however are the best, just shear perfection in sevicemindedness.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for your review of our hotel and for your kind words regarding our staff. I am saddedned that our hotel facilities did not meet your expectations. I take this opportunity to inform you that the hotel has been renovating rooms in a contemporary style last year and that the hotel will be closed at the beginning of next year to go through major renovations of common areas. The hotel will also be adding a spa facility, a fitness room and a larger terrasse. It is impossible to please everyone but it is my hope that these changes will increase the number of people satisfied with what the hotel has to offer. I thank you once again for your comments which reminds us that we always have room for improvement. Best Regards, Mathias Striebel [email protected]

"Failure to handle urgencies"

2
13/09/2016

Although I was ready to give a 4* review, we experienced an unpleasant crisis handling today. We forgot some belongings in the room safe after we left. Though we were only 15 minutes away by driving I called the hotel hoping to explain our urgency. Our receptionist put me on hold because he was attending some other customer in the reception even after I told him this was an urgency. When we went back all was safe and the hotel sent someone to our former room, getting our belongings. After this I critisized their behavior. Both our receptionist and Mr.Manager was there. He explained to me that he had to finish attending the other customers as their procedures dictated him to do so. Mr. Manager told me anybody can say it's urgent over the phone so then nothing is urgent anymore. This wasn't a pleasant answer to give to a worried customer. Not to mention we were a revisiting group of four people. He told their procedure in these matters is solid and added that urgency means someone is dying in the first place and our urgency is a small matter for them since it's material based. Here's my evaluation: * They didn't ask me to explain the urgency, it might as well be medical. How about that? One should always ask about the urgency, I don't accept the previous answer. * I cannot know how they handle such matters if they don't explain it to me and put me on hold instead. * They should have apologized after they got the insight instead of trying to teach me their procedures. I liked Alsace and I will be returning with more friends, definetely staying in Riquewihr. I wonder how Mr.Manager will react to my critique.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for sharing your experience. I would like to express my sincerest apologies for ending your good experience on a bad note. We should have better handled this situation. When a situation occurs with two guests at the same time, one at the desk and a guest on the phone, the correct procedure is to take the phone call and listen to the guest's request. Then, depending on the guest's needs, the call can be handled immediately, the call can be put on hold, or the receptionist can offer to call back shortly. The person at the desk can see that the receptionist is busy, but the person on the phone does not know that. This is why every phone call should be taken care of. This is the procedure that has been taught to my front desk team and that should have been followed. When we spoke yesterday, what my receptionist did not tell me, is that he did not give give you the opportunity to explain the nature of your urgency. I thought that you told him on the phone that you left your belongings and you were coming to pick them up. I did not understand yesterday why you were so worried about your belongings, when they were safe with us until you come back. I know now that we did not tell you that they were safe with us, anbd that's why you were worried. This missing piece of information changes everything and definitely justifies your attitude. I take full responsibility for not having my front desk team not properly trained on this procedure, and for not investigating more with you what exactly happened. I will make sure that such situation does not occur in the future Once again, I would like to apologize for not handling properly this situation. I hope that you will give us another chance in the future. Best regards, Mathias Striebel [email protected]

"prima"

5
12/09/2016

checked in today, booked this morning on expedia! very frienly stafff, nice room ( clean) pool very nice. nice terrace .good wine and service, hope to come back here! bathroom with seperate toilet. very nice

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for your kind comments about your stay and for recommending our hotel. I am very happy that you enjoyed our hotel, our wine and staff service. We look forward to welcoming you again on your next visit in Riquewihr. Best regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg [email protected]

"Good for a short stay"

4
08/09/2016

This is a modern Best Western hotel with a pool on the opposite side of the quiet lane fronting the hotel.Good peaceful location ,nice air conditioned room with balcony,bathroom with bath and separate WC,good breakfast.Ideal as a base if visiting locality

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for wirting a quick note about your stay in Riquewihr. We are very pleased that you found our hotel ideal for visiting the region. We look forward to welcoming you on a future trip to Alsace. Best regards, Mathias Striebel [email protected]

"Well located modern hotel"

4
04/09/2016

The friendly staff are the key attraction of this hotel which was immaculately clean. It is very well located for walking into town. There is a free car park and a bar. Several good restaurants are nearby.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for commenting on your positive experience at our location. We are very pleased that you liked the friendliness and helpfulness of our staff. We would be delighted to welcome you again on your next visit to our lovely region. Best regards, Mathias Striebel [email protected]

"Lovely hotel to stay in Riquewihr"

4
04/09/2016

We spent 2 very pleasant nights at the Schoenenbourg just outside the city walls. Our room was small but worked perfectly well with a comfortable bed and good shower with separate toilet. Everything was spotlessly clean. Breakfast was a very good buffet with lots of choice of fresh products. It was lovely at the end of a day's sightseeing to park the ca then relax by and cool off in the pool. We would definitely like to return here and can highly recommend the hotel.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for your kind comments about your stay and for recommending our hotel. I am very happy that you enjoyed our renovated rooms, our breakfast buffet and our relaxing outdoor pool. We look forward to welcoming you again on your next visit in Riquewihr. Best regards, Mathias Striebel [email protected]

"Very pet friendly and convenient to the city!"

4
02/08/2016

My husband and I currently live a couple of hours from France. Last week, I made a spur of the moment decision to visit Riquewihr for one night. I had heard many great things about Riquewihr and we wanted to pick up some Alsatian wines and cheeses. Because this was a last minute trip, we brought our two dogs with us. The dogs are the main reason why I chose to book at Best Western Hotel Le Schoenenbourg. They are very pet friendly! I got one of the last rooms available on Saturday night last week. It was a suite, which was huge and superbly outfitted for us. The staff had kindly left a water bowl for the dogs, along with a couple of treats for Zane and Arran. I thought that was a nice touch! While we certainly didn't need as much room as we had, it was nice to have such big quarters. The room itself featured a sitting area with a TV, as well as a TV in the bedroom. There was a minibar with room for other drinks. The bathroom was huge, with a deep tub and a large shower. The toilet was in a separate area off the sitting room. There was even an inner glass door, which would have been helpful in keeping the dogs from hanging out by the front door had we not opted to take them with us when we were out. I appreciated the check in time of 1:00pm, the bar with its ample outdoor seating, and the nice pool outside, though I didn't have a chance to try the pool. There's also plenty of free parking, as well as secure garage parking. An excellent restaurant is located right next to the hotel, but as it's so close to the town, you won't have any problems finding a good meal. My only complaint is about the breakfast tray we ordered. It came with several excellent breads, juice, jam, butter, honey, and some of the worst coffee I've had in a long time. It was very weak and tasteless, which was really a disappointment. I would have expected better coffee in France... or anywhere, really. But that's a pretty minor complaint. If we go back and order breakfast, we'll just ask for tea. I would highly recommend this hotel, especially for pet owners and families.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you very much for your detailed feedback! I am very happy that you enjoyed your short stay with us and that you are recommending our hotel to others. I like to hear about our areas of opportunities as it helps me find ways to improve our level of service. As such, I take your coffee comment very seriously. I am a bit surprised that our coffee did not meet your expectations, as the coffee beans are brewed in our Italian coffee machine, and I haven't heard any other feedback along those same lines. I will pay closer attention to guests remarks regarding our coffee and make adjustments to the coffee machine to make it stronger if needed. I thank you once again for your positive feedback and hope that we will get a chance to welcome you again in the future. Best regards, Mathias Striebel [email protected]

"Alsace"

5
14/07/2016

We stayed at this hotel for our annual Europe trip. 4 night stay- just perfect. Great location, renovated rooms, modern and clean. Nice pool. Good breakfast. The staff is incredibly helpful , especially the general manager Mathias Striebel. Great location to explore the small towns nearby or to bike ride thru the vineyards- which we did.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you so much for your wonderful comments! I am very happy that you had a great stay with us and enjoyed riding our electric bikes. It has been a pleasure getting to know you and helping you make your vacation in France a memorable one. I hope that we will have the pleasure to welcome you again in the future. Warm regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg [email protected]

"Good but old fashion style"

3
13/07/2016

Several rooms need to be renowated. Beds great but old fashion ugly carpet in the room. Great location for the Hotel on the Alsace vine road. Good parking but difficult for sportscar to entering upper level due to step drain can crushed your spoiler easy. Quite expensive for what you get.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for sharing your experience at our hotel. I am sorry that our traditional rooms were not to your liking. Did you know that we have 2 completely different rooms types at our hotel? We are traditionnal rooms with a rustic feel. We also have contemporary rooms, which were fully renovated in 2015, with wooden floors, modern appliances and design. Thank you again for your comments which comforts us in our strategy to progressively renovate our rooms in a contemporary style. Best regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg [email protected]

"Friendly hotel in Riquewihr"

5
08/07/2016

Conveniently located near to the old town and next to vineyards, this hotel is an ideal base from which to explore both Riquewihr and the surrounding area. The rooms are comfortable and there is plenty of parking, including secure parking if required. We have stayed here on a number of occasions now and the standard and service has been consistently high. The staff are friendly and helpful and there's an excellent breakfast buffet.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for your nice comments regarding the quality of our hotel and service. I would like to thank you as well for your loyalty. We appreciate it! We look forward to seeing you again soon! Warmest regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg [email protected]

"The place to stay for car drivers"

4
07/07/2016

A good basic modern hotel which fits nicely into the landscape. A great location just outside the village. Very pleasant and helpful service. I would recommend this for car drivers since in many of these small villages parking can be challenging. This hotel has free parking outside and also a garage for which they charge a small amount.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for your positive review. Our hotel is indeed an ideal lodging choice for people looking for the comfort of parking on the hotel premises, while being just a couple of minutes walking from the town's historic center. I am glad you appreciated the hotel's benefits and hope to see you again in the future. Best regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg [email protected]

"Good 3* Hotel"

4
21/06/2016

Stayed here for one night during traveling the route du vin. The location is next to the vineyard but a bit outside the center. The room was a bit small but modern and clean. The bathroom was really nice. So for one night it is the best choice in Riquewihr.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for commenting on your stay at our hotel. I am happy that you found our hotel suitable for your needs and that you viewed it as the best choice to stay overnight in Riquewihr. I hope that we will have the pleasure to see you again soon. Best regards, Mathias Striebel [email protected]

"Perfect for visiting Riquewihr"

4
20/06/2016

This hotel has a part that is somewhat "older" and another one that is newer. We stayed in the older. The hotel room was spacious and absolutely tidy. The bathroom was fresh and the shower good. There was a minibar which we had good use of, since we brought our own breakfast (the one offered by the hotel may be VERY good, but the price was also very high). And there are coffee / tea facilities also at the room. Maybe the very best thing about the hotel is where it is situated. Just a few minutes to reach the old town. The hotel also had a big, secure parking!

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for sharing your experience at our hotel. I am very happy to read that you found our location perfect for visiting Riquewihr. We indeed have two differents room styles: one that has a traditionnal and local taste to it and one that has contemporary features. Both of these rooms go through deep cleaning every year to maintain high quality standards for our guests. Our team and I look forward to welcoming you again in the future. Mathias Striebel [email protected]

"Very nice hotel just outside the tow gates"

4
07/06/2016

I had a great stay on my one night in France. The staff were very helpful and spoke perfect English, which normally isn't a factor for me but helps when you have been on the plan overnight and then driven for 2 hours. My room was larger than expected and the windows opened to lovely views of the neighboring vineyard. It seemed like I could reach out and pick some of the grapes. I am not sure if it is noisier in town but I had the windows open at night and slept like a baby. Very easy walk "into" town. To say this is on the outskirts is pushing that definition since the wall of the town is practically across the street. One recommendation would be if you have mobility issues or have loads of luggage, do not stay on the top floor. The elevator stops one floor below and you must use a fairly narrow spiral staircase to reach the top floor. Again, not an issue for everyone and if you know and come prepared that floor has great views!

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for your kind comments regarding our hotel, and our staff's helpfulness and proficiency in English. Our location is indeed ideal and I am glad you enjoyed it. We look forward to welcoming you again on your next vacation stop in Alsace! Best regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg [email protected]

"Well placed and comfortable"

5
06/06/2016

Just returned from a whistle stop tour across France and Italy. I'm baffled by some of the lack lustre comments on here. This is a 3 star hotel that knocked spots off the 4 star hotels I have stayed in. This hotel is plain and simple in style but so well thought out. Our room was very well lit as was the bathroom. A kettle was provided - unusual in Europe. Comfy bed and pillows. Charming staff. A beautiful and extensive breakfast - smoked salmon, local cheese, very fresh pastries, big bowls of unusual jams, quality juice - I could've spent all morning there! Pool looked a reasonable size but I didn't fancy it in the rain! OK, so the town may be a little twee, but most is original and I found it absolutely stunning. I can't wait to go back and have a proper look with more time. Great selection of restaurants. Wifi seemed fine to me although I'm used to rural broadband...

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guest, Thank you so much for the nice comments you wrote regarding our hotel. When it comes to personal taste, every guest will have a different perspective, and therefore a different satisfaction level. Although our goal is to satisfy every guest, I understand that it is not possible. Most people will think our 12m x 6m pool is large enough, but we will still have people expecting our boutique hotel to have an Olympic-size pool! Most guests like our breakfast and the variety and quality of products it offers, while other guests will find it unsuitable. My goal however is to take every guest's advice and and try to find the best compromise I can in order to please the largest number of people which walk through our doors. This is why we now have a mix of modern style and traditional style rooms for example. I am very honored that you compare our hotel to 4-star ones. I have a dedicated staff that helps me bridge the gap between my hotel and 4-star hotels, and I am pleased to read that we succeed in making guests stays enjoyable ones. Thank you again for your very kind comments. I hope we will have the pleasure to welcome you again soon! Warm regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg [email protected]

"nice rooms"

4
02/06/2016

nice hotel, next to the little town of Riquewhire with its own parking. Only 200 m away from the main gate of the old town. We payed 90€ for a room with vieuw on the winefields. Breakfast we had in the town itself.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for your quick feedback and for your compliment about our hotel and our rooms. I hope that we will have the pleasure to welcome you again. Sincerely, Mathias Striebel [email protected]

"Quality, Value and Attention to Detail"

4
21/05/2016

As chains go, Best Western is usually a safe and smart bet. Independent hotels, with individual character and yet held to a high brand standard. This property is occupying some very expensive real estate, just outside the old city's walls, right against some vineyards and providing ample parking in a place where parking is a challenge. More like a high quality American Motor Lodge, the outside of the hotel, and much of the inside for that matter, is plain, functional and well crafted. Perhaps the best bed four weeks into our trip in France-in terms of comfort. The bathroom is small, but considerable thought has gone into providing excellent lighting, a decent shower attachment to an old somewhat narrow tub, and a separate water closet for efficiency. A few attractive color photos of the local landscapes adds a little individuality to the fairly generic bedrooms. The front desk greeting and continued service is cordial, helpful and professional. Free parking is a significant plus-and the ramp along the side makes rolling bags quite easy. A locked garage is available for those who want an additional level of security at a modest price (10E/night). The morning breakfast, which helpfully runs as late as 11, is somewhat average, although Tropicana Juice is a semi-premium item. The coffee is adequate, if not inspiring, and there is a decent effort to provide an assortment of breads, fruits, yogurts. Hard boiled eggs are available, and for the adventurous, or the reckless, steam table scrambled eggs. The hotel is extremely quiet, which is a big plus considering they have 55 rooms. There is a pool, free but somewhat erratic wifi, and perhaps other amenities we didn't use. The location is ideal both for walking into the old town and exploring the lovely villages nearby along the Alsatian Wine Road. Very fairly priced, we would be delighted to return.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for a very comprehensive and well-written description of your stay and our amenities. I am very honored and pleased to hear that you found our hotel to have the best bed during your 4-week trip. As far as our breakfast buffet is concerned, you have raised a good point. We get bread, croissants and pastries delivered fresh every morning from a local bakery, but we indeed do not have a huge selection of those. We focused on quality of freshness rather than having a much larger selection of lower quality. Our breakfast strategy is to have good quality products (we have over 60 differents items between, bread, cheese, yogurt, cereals, ham, salmon, etc...) at a reasonable price. We could add many more items to it, and I have plenty of ideas in that regard, but then I would need to increase the price accordingly. Some people would rather pay more and have a larger buffet, some people would rather pay less and have a smaller buffet. It is difficult to content everybody when it comes to food. Based on the overall breakfast satisfaction, I believe it is a good compromise between, quality, quantity, and price. However, I am always open for new ideas that can help enhance our guests' experience, and I cannot thank you enough for your valuable feedback. We would be delighted to welcome you again and I would be happy to chat with you about areas of opportunities. Best regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg [email protected]

"Good base for touring the area"

4
15/05/2016

We had a superior double room that was at the back of the hotel, it had a large balcony that overlooked the vineyards. The room was clean and comfortable, the bathroom was modern. The hotel is in an excellent situation just outside the walls and a very short walk to the pretty village. I cannot comment on the standard of the food as we had breakfast in the village . The hotel serves snacks but no meals apart from breakfast. This presents no problems as there are numerous places to eat in Riquwihr. Adjacent to the hotel is the restaurant Original rated on this site. The pool is just across from the hotel but it appears there are plans to build a " spa" complex soon.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for your positive description of our amenities and our hotel ideal location. I am happy that you enjoy the comfort of our hotel and that you chose it as a base for touring the area. We indeed have over 30 restaurants within a few minutes walking from the hotel, including one that is just 30 meters away. We would be happy to welcome you again for your next visit to our lovely region. Best regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg [email protected]

"Definitely would stay here again"

5
27/04/2016

Love this place. We were able to park in front of the hotel ( free), which is minutes from the center. The room was fabulous; great beds, rain shower, kettle,and a mini refrigerator. Our room had a balcony overlooking the vineyards- outstanding. I would recommend getting a room in the back. Even though the hotel was doing renovations, they started later in the morning, so didn't interfere with sleeping. I can't wait to come back.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for taking the time to recommend our hotel. I am very happy that you enjoyed our hotel, our amenities and its convenient location. We look forward to welcome you back and offer you a similar pleasant experience. Kind regards, Mathias Striebel BEST WESTERN Hôtel Le Schoenenbourg [email protected]

"Springtime Visit to Riquewihr"

5
11/04/2016

We enjoyed the hotel very much. It was quiet. We were given a corner room on the second floor. We could see the town out one window and the vineyards from the other. Bed was comfy, shower was hot and staff very friendly. Parking was a breeze and free (outdoors) and we were just steps from the town gate.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you very much for commenting on your stay at our hotel. I am pleased that you enjoyed our hotel, its convenient parking and its great location. It is important to us is that guests are able to bring back positive memories from their trip to Alsace, and we are very happy when we are able to contribute to that. I hope that the rest of your experience in France has been equally as enjoyable and that you will have the opportunity to visit us in the future. Kind regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg [email protected]

"OK but pool is small"

4
11/02/2016

I already reviewed this hotel where I spent one week last summer - for the price it is a fine solution for families & nice out look over the vineyard & close to the village centre. They gave breakfast on a large outdoor terrace but I dont recollect if they had an evening restaurant - the local village just seems to offer the wafer thin local version of a pizza which I found totally uninteresting - the village is cute but a touch kitch -

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for taking the time to write about your experience at our hotel. I am glad you enjoyed your stay with us and am sorry that our pool did not meet your size expectations. Our pool is 6m x 11m. It is large enough to accomodate many people, and as far as I know, it is the largest boutique hotel pool in the area. However, it is indeed not fit for competitive swimmers trying to train or smaller in size than large resorts. We would be very happy to welcome you again, should your travels take you back in Alsace. Best regards, Your dedicated, Mathias Striebel Best Western Hôtel Le Schoenenbourg [email protected]

"Excellent location but poor value for money"

3
07/01/2016

The location of the BEST WESTERN Hotel le Schoenenbourg is perfect as it is in Riquewihr and in the middle of the Rue du Vin. The staff is friendly and the rooms are clean and well maintained but very old. We paid too much for the value offered, but unfortunately there are no other good hotels in the area.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you very much for commenting on your stay at our hotel. I am happy that you enjoyed our friendly staff and the cleanliness of our rooms. We have fully renovated a third of our rooms in 2015 in a contemporary style. As far as price is concerned, like any business, we have to adjust our prices based on cost and demand. Riquewihr is a renowned location that attracts over 2 million people per year. As a result, real estate is on the expensive side for owners, and consequently for renters as well. Best regards and best wishes for this new year! Your dedicated, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg

"Absolutely LOVELY"

5
01/01/2016

As a single, female traveler visiting Alsace for a combination of business and pleasure, I could not have been more delighted with my experience at this charming hotel. The bathroom was enormous with a wonderful shower. The room was quiet, and had lovely views of the Schoenenbourg Grand Cru. Parking was easy and convenient, making it super easy to have a car with which to tour the many villages, wineries & vineyards of Alsace. The best part was the STAFF. The Concierge spoke incredible English and made numerous suggestions about the best places to eat, including an amazing Alsatian/Japanese place at the top of the village. There is a sweet little bar, which was wonderful for a nightcap at the end of the day. They even had local Alsatian Marc and Schnapps. I was thrilled. I would DEFINITELY return, and very much hope to, sometime in the near future!!

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you very much for your positive comments reagrding our hotel. I am very happy that you enjoyed your stay with us and our customer service. Our team is dedicated in making your staff as pleasant as possible and I am glad they succeeded in their mission. I am looking forward to welcoming you again soon. Best regards and best wishes for this new year! Your dedicated, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg hotel.schoenen[email protected]

"Great rustic feel"

4
05/12/2015

Hotel was really nicely decorated and very clean. Had a great rustic feel to it. Room had two TV areas and location to the Christmas Market was ideal. Was only 1 or 2 minute walk to the market. Very convenient location.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you very much for your kind message. I am very pleased that you enjoyed our hotel and its ideal location. During such a busy time as the holidays season, our location and our ample parking are a true benefit for guests looking to be really close to the city center, while being at the same time just outside of the crowded (and noisy) area. I hope that we will have the pleasure to welcome you again in the future. Happy holidays to you and your loved ones! Sincerely, Your dedicated, Mathias Striebel BEST WESTERN Hôtel Le Schoenenbourg [email protected]

"Worked out perfectly"

5
26/11/2015

This place was very convent for us. It's only a block outside the walled city & was nice and quiet for it's one block away from the main road. The breakfast was wonderful. We rented the electric bikes which was really cool and we rode all the way to Colmar & Kaiserberg. Part of the ride was on a trail and part of it was on busy roads. They supply helmets. The pool was nice & nice loungers.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for your positive feedback. I am very pleased that our hotel worked out perfectly and met your expectations. I am also very happy that you enjoyed our electric bikes. This was a new initiative this year as part of our continuous efforts to provide a better and more comprehensive guest service experience. Your positive feedback, along with other guests' feedback, has convinced me to renew this experience in the future. Once again thank you for your kind comments. We would be delighted to welcome you again in the future, should your travels take you back to our beautiful region. Warmest regards and happy belated thanksgiving, Your dedicated Mathias Striebel Best Western Hotel Le Schoenenbourg [email protected]

"No Problem Stay next to a Tight Little Village Tasteful and lots of Parking"

5
31/10/2015

We highly recommend this architecturally sensitive hotel just a minute's walk from the Medieval village of Riqeuwihr (the Rique Family's village.) Wine production is the area's main occupation and you might see part of the process while visiting. The hotel is just outside of the bustling town with grape and wine trucks rattling down cobbled streets, as well as away from their other economy - tourists. The hotel is very quiet and dark. A minute's walk will also get you to a path through the vineyards with a sweet summer house and views of the town and surrounding landscape. There is lots of parking which the other hotels in town cannot offer; very important since there are many day-trippers. In comparison this much closer to town than the other modern hotel and a little less hotelish. We payed for an upgrade so our room at the end of the building was large and had a balcony half the size of a tennis court. Most rooms along the front had small ones. The bar was manned nearly all day and night by a handsome bartender. The hotel offered a local beer and had one on tap and had a big wine list. Breakfast was extensive with two coffee/espresso machines, a wheel of French munster cheese (not American Muenster, but a local smelly delicacy sealed with-in a ceramic cheese keeper), 6 cheeses, 6 meats, runny jams, an excellent brown baguette, packaged and bowled yogurt and creamy farmer cheese, fresh fruit, and the latest thing; a D I Y soft egg boiler. Lots of room between tables. It's very near to several excellent restaurants, but it isn't near any food or provision shopping. No bread, no charcuterie except for a very small one that is half way up the street. A few wine stores but no spirits or food. • Accessibility: no Stairs Etc.- 2 elevators, the one in the lobby is small. But back the hall there is one that fits 4 suitcases and 2 people. • Bathroom Size is medium Shower in Tub • Storage shelves ample • Toilet paper excellent • Toilet comfortable • Tea & Coffee tray - yes • Toiletries good • Duvet only • Extra pillow and the ones on the bed were terrific and firm • Bed Firm • Area around Bed was good, not huge • Lighting was very good • No Coat Hooks • Desk Attendance was constant • View was fantastic; the front looking over a swimming pool, a strange antique house and the corner tower of the city walls. The back opened to a steep hillside with neatly planted rows of grape vines.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for taking the time to write such a detailed and positive description of your experience with us. (It was very well written by the way) These details surely will help browsers zeroing in on a lodging that best fits their needs, and hopefully our hotel will be the chosen one. I am very happy that you enjoyed our amenities as well as our staff. It would be a pleasure to welcome you again if your travels take you back to our beautiful region. Your dedicated, Mathias Striebel Hotel Le Schoenenbourg [email protected]

"Excellant Location"

4
21/10/2015

This hotel is just a few minutes from the city walls of Riquewihr, which makes it perfect as Riquewihr can be very busy with tourists but lovely to walk the streets at night. It has a free car park and we had no trouble in finding a space. The breakfasts were one of the best with so much choice. The room although not luxury was absolutely fine and comfortable. The breakfast staff were very friendly and the receptions helpful. We have stayed here before and would definitely recommend it.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for sharing your positive experience. I am very happy that you enjoyed our conveniently located hotel with our large parking lot. I am pleased as well that you appreciated breakfast buffet and the friendliness of our team. I hope that we will have the pleasure to welcome you once again in the future. Warmest regards, Your dedicated, Mathias Striebel Hotel Le Schoenenbourg [email protected]

"Modern and Clean in a city with so much history"

4
14/10/2015

Located just outside the walled area of Riquewhir, you get the comforts of a modern hotel with a view of the 700 year old city. This is more of a modern hotel than others in the area and our room appears to have been renovated within the last year or so. One high point was the spacious shower with a rain head! We didn't really take advantage of the facilities but what we did see was very clean and well maintained.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for taking the time to write about your experience at our hotel. You were right about our renovated rooms. We fully renovated a third of our rooms this past winter and indeed placed rain shower heads for your comfort. I hope that you enjoyed visiting our region and that you will come back to visit some more in the future. Best regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg - Riquewihr [email protected]

"Well appointed and good location"

4
09/10/2015

Perfectly located for easy access to old town. Easy and free parking. Rooms very comfortable. Excellent breakfast options. Best way to visit Riquewirh and surrounding area. Staff is delightful and most responsive.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for your kind comment regarding your experience with us. I am pleased that you enjoyed your stay and our amenities and service. We would be very happy to welcome you again in the future. Best regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg - Riquewihr [email protected]

"PerfectPlace"

5
06/10/2015

Riquewihr is a wonderful old town,the BestWesternHotel has privat parking place,100meters from the towngate. Big and clean rooms,the wiew is fantastic from the window. 70 km from Basel-Mulhouse airport. Highly recommend hotel/we returned third times here/

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for visiting us for a third time! And thank you for writing a quick note about your satisfaction regarding your hotel experience and your stay in Riquewihr. We look forward to seeing you again for a 4th time very soon! Best regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg - Riquewihr [email protected]

"Clean and Comfortable"

5
05/10/2015

It's the best in the 3 of Best Western Hotels I stayed this time, clean and very comfortable, decoration well, though not luxury but worth of what we hope and pay. The only problem is too good to be fully booked, so we almost can not find the parking space when back from Colmar at late night.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you so much for your kind comment about your experience. I am very happy to hear that you enjoyed our location. As far as parking is concerned, many of our guests do not know that we have two parking lots adjacent to the hotel. Most guests head to the right as they enter the gate, and therefore do not notice the parking lot on the left hand side. We currently have over 70 parking spots available for 58 rooms. Thank you again for taking the time to write a comment and I hope that we will have the chance to see you again in the future. Best regards, Mathias Striebel BEST WESTERN Hotel Le Schoenenbourg [email protected]

"Riquewihr is a great base for Alsace touring, and Le Schoenebourg is a great hotel in Riquewihr"

5
30/09/2015

My wife and I decided to use Riquewihr as a base for our Alsace touring...considered d b, but the nice hotels were seemingly going to place us in the middle of a horde of tourists. Both the choice of city, as well as choice of hotel, worked out perfectly. We had spent three days in Reims, took the TGV to Strasbourg, rented a car, and arrived in Riquewihr around 3 pm. We were warmly greeted, given the key to our room 118 (facing the parking lot, no problem, we would see infinite numbers of vineyards over the coming days), quickly organized ourselves, and walked the town. The room was adequately sized with a VERY comfortable bed. The room temperature was easily controlled. Not much light in the room, bring your own reading light if you want to read after the sun sets...the TV had a small digital clock, and as always, bring your own washcloth if you are like us in this regard. The shower provided great hot water with good power. The sink was surrounded by very ample shelf space. The soap is provided via squeeze bottle at the sink, and another squeeze device in the shower. We were surprised at how very slippery the bathroom tile floor had become wet, be warned. WiFi download speed of 200 kbps was fine, but every hour or so it was necessary to sign back in to maintain access, was a bit aggravating when engaged in project needing some concentration. We did not bother to attempt any real time streaming, might have worked. Upload speeds were terrible, which made it difficult for us to upload our photographs to Shutterfly. The 13E breakfasts were a bad influence on us...several types of cheese (Emmental, goat, Munster, brie), wonderful croissants/baguette bread/pouffy muffin type thing, cereals, canned fruits, several types of ham, scrambled eggs and sausage, hard boiled eggs), juices. They had two side-by-side coffee dispensers which allowed one to make fabulous cappuccinos. The dining area was very attractive. Being Americans, we needed our ice at the end of the day, the bar staff were very nice about providing us with Ice Bags full of cubes. The hotel is perfectly situated for a visit to Riquewihr...very easy and adequate parking, and just a two minute walk to the base of town and an uphill stroll past any number of wonderful restaurants, including Au Tire Bouchon, Au Dolder, which we enjoyed....the hotel does provide a list of some, TA reviews were helpful...our best evening meal ended up to be at a restaurant not on the hotel list, Relais des Moines. Side trips to Haut Koenigsburg, Ribeauville, Keyserburg, Colmar, Equisheim were an easy drive...and we would not have wished to have missed ANY of them! Only slight downsides were the minimal TV offerings for English speakers (no big deal, we did not come here to watch TV), and something happened to the hot water on our final morning, but they got it fixed quickly. Front desk staff is extraordinarily friendly...they put up with my attempts to recall my rusty French, and did not humiliate me for my limited ability to "roll my R's"! Bottom line, this is a great hotel in a fairy tale area...would recommend Le Schoenebourg to ANYONE considering a few days in the area.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you very much for taking the time to write a thorough description of your experience at our hotel. Your comments are not only helpful to future guests, but also to us. It helps us understand the needs and expectations, and as a result provide better experience for future guests by doing a few adjustments. Our staff and myself would be pleased to welcome you again in our hotel. Warmest regards, Your dedicated, Mathias Striebel [email protected]

"Excellent location for visiting Riquewihr and the area"

5
30/09/2015

Cracking good hotel, very professional as you'd expect with very friendly staff on reception. Our room small but very smart, same for bathroom but the shower was very spacious. Everything worked here including the WiFi! There was even tea & coffee in our room, that a first on this trip! Breakfast here was a real treat and a great way to start the day. There was seating outside, but sadly it wasn't warm enough for us to enjoy this :( I'd stay here again no problem. Oh, and don't forget the free parking! Lat/Long N48.16696° E7.30104°

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for your very kind description of your experience at our hotel. Our team members indeed have a genuine sense of friendliness, take ownership and place the guests at the center of their attention. We would be very happy to welcome you again in the future. Warmest regards, Your dedicated, Mathias Striebel [email protected]

"Really Nice Mid-sized hotel in a Charming Village."

4
28/09/2015

The Schoenenbourg is a really pleasant mid-sized hotel with most of the modern conveniences to help the weary traveler. Good A/C that actually worked. A better than decent breakfast. But the breakfast layout is pretty confusing, and it's easy to miss important components. Our first morning I didn't find the scrambled eggs because they were out of sight from the stand where you could boil your own eggs. The next day I stumbled upon them and they were really good, creamy, tasty and fresh. The confusing breakfast layout cost the hotel a bit in my rating. The staff were wonderfully helpful, even when we had a plumbing problem around midnight. Did I say that there's a lovely deck to recuperate from a day of sightseeing, along with the required delicious white Alsatian wine? There is! The town is cute; by all means walk the 3-4 short blocks to the main street of an evening and watch the lights come on!

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you so much for taking the time to write about your experience at our hotel. I am making good note of your observation regarding the breakfast layout. As I add on a larger variety of products to our breakfast offering, it becomes harder to have all of the products in plain sight. When we will renovate the hotel, we will definitely take your comment into account and plan on having a larger and more efficient breakfast layout. We would be pleased to welcome you again in the future. Warmest regards, Your dedicated, Mathias Striebel [email protected]

"Wonderful place to stay"

5
27/09/2015

Stayed here for 2 nights on a wine tour. Amazing hotel but they didn't do dinner I guess because of all the restaurants up in the village. Breakfast continental style, very good. Only 10 minute walk from the centre, lovely village on the Alsace wine trail. Lovely walks around too and plenty of places to taste wine. We caught the local bus back to Colmar train station which cost us €7.50 for two of us instead of the €35 euros to get there! Very clean and helpful friendly staff. Well recommended.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for taking the time to write a very positive review of our hotel and for providing future guests with uselful transportation tips. There are indeed over 30 restaurants in the village, and our hotel is located within walking distance from the town center. We would be pleased to welcome you again in the future. Warmest regards, Your dedicated, Mathias Striebel [email protected]

"Comfortable, quiet, nice placce"

5
26/09/2015

Liked everything... Good location, nice room, quiet, nice bathroom, great shower, good a/c"...... Stayed 1 night, walked the three minutes to down for dinner.. .pleasent staff.... Quick check in.. Would go back

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you very much for taking the time to comment on your experience at our hotel. I am very happy that you enjoyed it and would consider going back. We would be pleased to welcome you again in the future. Warmest regards, Your dedicated, Mathias Striebel [email protected]

"Lovely hotel in great location"

4
08/09/2015

We stayed here from 23-26 August inclusive. The hotel is in a great location in what we thought was the prettiest town in the area. The room (112) seemed to have been recently modernised and was comfortable, if a bit small. The staff were very helpful staff and breakfast very good (€13 for full buffet, €6.50 for coffee & croissant at the bar). There was plenty of parking and a lovely pool which we were able to enjoy on a couple of days. The gym was adequate.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for writing such a nice review of your experience at our hotel. I am very pleased that you enjoyed our recently renovated rooms, as well as the other accomodations you got to use. I hope that you will be able to visit us again soon and spend another lovely stay in Riquewihr. Kind regards, Your dedicated, Mathias Striebel [email protected]

"Super Nice for a Chain Hotel"

5
27/08/2015

Extremely clean, good sized room, and on-site parking This hotel is literally steps from the historical section Also, the hotel was easy to find. The reception staff was friendly and helpful with directions for the area. This is definitely a good location for touring the region-- easy to drive to other small towns on the route . In fact, we enjoyed it so much, we have made reservations there for our next trip!

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for writing such lovely comments about our hotel and how well our team treated you. I am very happy that you enjoyed your stay and even happier that you are already planning on coming back. We look forward to serving you again very soon! Sincerely, Your dedicated, Mathias Striebel [email protected]

"Good base for exploring Alsace ..."

4
21/08/2015

Clean, fairly modern hotel next to a very picturesque village, easy to walk into. Lots (!) of tourists in the village but hotel was pleasantly quiet, even when full. Generous rooms with everything you need. Outdoor pool - unheated ! Would stay again.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for taking the time to write about your positive experience at our hotel. I am very happy to hear that you would come back again. Our team and myself look forward to you visiting us again very soon! Best regards, Your dedicated, Mathias Striebel [email protected]

"Great place during heat wave"

4
15/08/2015

Stayed here for 3 nights with 2 of the days being about 38 Celsius (96-100 Fahrenheit) and fortunately they had good AC and a nice swimming pool. Comfortable beds, and an excellent breakfast, though it should have been included based on the price imo. Also conveniently located outside the old town gate so quiet and roomy. We also liked the restaurant patio for breakfast and drinks.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you very much for you positive feedback! I am very happy that you enjoyed our hotel. Our rooms all equipped with A/C and our outdoor swimming pool are indeed making us a prime location during hot weather. I hope that we will have the pleasure to see you again very soon. Sincerely, Your dedicated, Mathias Striebel [email protected]

"Decent hotel"

4
12/08/2015

Nice hotel with decent rooms just on the outside of Riquewihr and very close to the town center. The beds are a bit too soft for me but after a nice walk in the area they still served their purpose. Good breakfast buffet, friendly staff.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you for your kind comments. Bed softness is always the tricky part. We use high quality bedding equipment that has proved to be satisfactory for a large majority of our guests. However, the very same bed will be too soft for some and too hard for others. The good news is that we have the possibility to make the bed harder by removing the soft mattress pad that is placed on top of our mattresses. If you come back to our hotel, please do not hesitate to request for us to make that modification. It will be a pleasure to assist you in making your stay even more pleasant. Best regards, Your dedicated, Mathias Striebel [email protected]

"An excellent hotel in a lovely town"

5
11/08/2015

Very well positioned just outside the walls of Riquewihr, its really easy to walk into town, The room was superb and the swimming pool was lovely. Service was also excellent so we had nothing but praise for this hotel. Parking just outside the front door and a lift made access very easy.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you so much for taking the time to recommend our hotel. I am very happy that you enjoyed every aspect of our hotel and that you shared your satisfaction with our readers. I hope that we will have the pleasure to welcome you again very soon. Kindest regards, Your dedicated, Mathias Striebel [email protected]

"A happy surprise"

4
09/08/2015

When you are visiting Alsace for the first time the temptation will be to find a 16th century ' auberge ' reeking in charm - flower bedecked wooden balconies and perhaps storks nesting on the...

"Great Staff"

5
30/03/2015

The hotel is located outside the towns walls, but close enough to walk to the cobblestoned streets of the village center. There's ample parking. We found the staff to be extremely courteous and friendly. They were genuinely happy to have us there. Breakfast selections were varied and numerous.

M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Dear guests, Thank you very much for your lovely comments. I will make sure to share this with my team. Working at the hotel is a joy for our team. The team values being able to communicate directly with guests and helping them to the best of their abilities. I am very pleased that you were able to enjoy their genuine dedication to serving YOU! I hope that your travels will take you back to our charming medieval village and that you will have an opportunity to stay with us again. Kindest regards, Your dedicated Mathias Striebel [email protected]

"Hotel Schoenenberg Riquewihr"

4
13/09/2014

We have stayed here twice, it is in a good location, outside the walls of the village of Riquewihr which is historic and interesting and pleasantly reduced of tourists in the evening. The hotel offers a good breakfast, an excellent swimming pool and backs on to vineyards.

"Very friendly, nice hotel"

5
31/08/2014

Top location in Riquewihr, good wine, very friendly staff. From here you can explore the city of Colmar and the many pretty villages. The hotel feels very warm and friendly. Small and personal, actually

"Location & Quiet"

5
18/08/2014

Incredible location tucked in the vineyards on the Alsatian Wine Route. Riquewihr is a charming town...hotel is just outside walls. Staff are friendly, rooms a bit small but charming and well laid out.

"A mots enjoyable stay"

5
23/07/2014

The night in my comfortable bed was too short! I love the hotel, the woodwork, the view over the plain and the town (when I can get a room on that side of the building because from the other side you only see a slope covered with vineyards). The breakfast is more than you can eat and if you have the time you can enjoy it outside. And the personnel is friendly. Therefore nothing to complain about and I am looking forward to another opportunity to stay there.

"Dream in the green rolling hills of Alsace"

5
10/07/2014

Beautiful high quality hotel at walking distance from one of the most beautiful villages of Alsace. Were there also last year but was not so satisfied; room was large and comfortable, clean and staff take care of the room. Wonderful breakfast with amazing fresh croissants, local products (including the world famous cheese Munster), fresh fruits, and everything you can desire. Free parking in a reserved lot, swimming pool, coffee maker and refrigerator in room. Every service run perfectly: our stay was really great!!! Price is in the higher range, but worth a while.

"very nice quiet hotel"

5
13/06/2014

We just came back from The Schoenenbourg hotel (june 2014), and it is a very nice place, you can walk to the center of the village (3 min.)it is near every villages around, quiet, nice staff, good restaurant just beside.We would certainly return.

M_Striebel, Gérant at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Thank you very much for your kind words regarding our hotel. I will make sure to share your comments with my team. It is always heatwarming to hear that we have been successful in providing quality service to our guests. I hope that your experience here will convince you to come back and visit us soon. Sincerely, Mathias Striebel General Manager

"May 31 and June 1st stay"

5
06/06/2014

We loved this hotel. It was so easy to find, had plenty of parking, our room was ready early, it was very clean and really an upgrade from 3 star. Restaurant was outstanding. We were with my brother and his wife and they felt the same way. Wished we had come to this hotel instead of the night of may 30th in Strasbourg. We took the little train tour of the town, walked the shopping district and enjoyed several restaurants for lunch and dinner. Altogether a wonderful experience.

M_Striebel, Gérant at BEST WESTERN Hotel le Schoenenbourg, responded to this review
Thank you very much for your positive review. It warms my team's heart (and mine as well) to hear such feedabck. I am very fortunate to have a dedicated and friendly team, and my team is that way because they are pumped by being able to serve pleasant and thankful guests like you. I hope you will come back and visit us and we will have another opportunity to serve you in the future. Sincerely, Mathias Striebel General Manager

"An enjoyable stay"

4
21/12/2013

The chambermaids did a fantastic job keeping our room clean and neat. Reception good, very polite and correct, but a smile would increase the rating. Paid an offer price that was good, the full rate gives my lower rating on rapport qualité/prix