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Hotel advantages
Hotel services
Air conditioning in the hotel
Lounge bar
24/7 reception
Elevator
Fitness center
Free Wifi
Multilingual staff
Charge Applies For Parking On Premises.
Restaurant on site
Room services
Coffee maker
Hair dryer
Eco-responsibility
Green Key Label
Additional services
Description
Things to do around the hotel
Discover restaurants, attractions and
other activities around the hotel
other activities around the hotel
Customer reviews
3.4
based on 25 guest reviews
Excellent
6
Very Good
7
Average
5
Poor
4
Terrible
3
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Nice central hotel"
This hotel was in an excellent position to explore Mullhouse. Decent room, comfy bed and strong shower in the morning. Lift to all floors. Hotel reception was professional and quick.
"Very nice but almost no parking slots"
Nicely located in Mulhouse, nicely decorated and furnished rooms for this category hotel, great and comfortable beds, well acoustically insulated rooms, decent breakfast, very kind service and staff, good value for money. Only 9 parking slots though..
Dear Stefano, Thank you very much for your extremely positive feedback. We are delighted that you enjoyed the hotel's location, the comfort of the rooms, as well as the quality of the service and the breakfast. We understand that the limited number of parking spaces can be an inconvenience, but we hope it didn't affect your stay too much. Please note that if our private parking is full, the reception will be happy to direct you to the nearest parking lots, which are less than a 5-minute walk from our hotel. Best Regards, Antoine, front desk manager
"Worst BW hotel ever met."
Being on a trip in Europe, planed to spend the night in Mulhouse. Booked two rooms at BW (always had good experience with BW) and kindly asked for quiet rooms where we can rest after a long drive by car. Getting to the rooms, the very stinky bathrooms were the first shock. Hardly got 3 hours of sleep, as the rooms were facing a loud street, with Tram passing every few minutes till midnight and early again in the morning, cars, motorbikes...etc. Trying to shower in the morning - surprise. NO warm water at all. Only option left was a cold shower, healthy... but not pleasant after a sleepless night. Unless you like stinky bathrooms, extremely noisy, tiny rooms and no warm water for shower in the morning, stay far away from this place.
Dear guest, Thank you for sharing your experience with us. We are sorry to hear that your stay did not live up to the high standards you have come to expect from Best Western. We strive to provide a comfortable and relaxing environment. Your feedback is valuable and will help us to address these issues with our team to make improvements. We have a large number of rooms, some overlooking the street and some overlooking the courtyard. If, during your stay, the room you have been allocated does not meet your expectations, our reception will be happy to offer you a room that does, subject to availability. During your stay, we experienced water damage and we are sorry that this had an impact on your stay. Our team has contacted the relevant departments to resolve the problem. The problem was solved in the morning and we are once again sorry for the impact it had. We hope you will give us another chance in the future, as we would love to be able to offer you a much better experience. Best Regards, Antoine, front desk manager.
"Good hotel"
Central hotel with good rooms and beds but other than a small bar not much else. But it easy to walk into town etc, overall a pleasant overnight stay. The man on reception was very helpful, and did all he could to help
Hello, Thank you for your review! We're glad to hear you enjoyed your stay and found our location convenient for exploring the town. It's great to know that you appreciated the comfort of the rooms and the helpfulness of our reception staff. We're always looking to improve, so your feedback about additional amenities is appreciated. We hope to welcome you back for another pleasant stay in the future! Antoine Front desk manager
"Great location good value "
Nice hotel in great location. 10 minute walk to train station and less than 5 minute walk to Christmas markets. Room has been refurbished . Flat screen TV, good Internet, tea an coffee maker , comfortable bed . Good size bathroom with walk in shower, soap and body lotion , hairdryer . Good breakfast for 14 euros ...continental, scrambled eggs , fruit. Very friendly staff . I would recommend this hotel
Dear Madam Thank you very much for your feedback. We are pleased to learn that you had a most enjoyable stay with us and we hope to welcome you back in a near futur. Sincerely
Have any questions?
Is breakfast included in the rate?
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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