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Accessibility Statement

Best Western is committed to making its websites, intranet, extranet and software (as well as its mobile applications and digital street furniture) accessible, in accordance with Article 47 of French Law No. 2005-102 of 11 February 2005.

To this end, Best Western has drawn up and published several documents with the aim of achieving compliance with the RGAA (General Framework for Improving Accessibility):

Best Western Multi-year Plan 2025-2027
Best Western Action Plan 2026



Compliance status

bestwestern.fr is not compliant with the General Framework for Improving Accessibility (RGAA), version 4.1, due to the non-compliances listed below.

Test results

The compliance audit carried out by Ethic First shows that 33.33% of the RGAA version 4.1 criteria are met.

Inaccessible content

Non-compliances

  • Some information-bearing images, such as certain logos, have no text alternative;
  • Some decorative images are not correctly ignored by assistive technologies;
  • Some frames (Sign up for our special offers, Registration, Booking details, for example) have no title;
  • Some frames have an irrelevant title, such as the security check frame when logging in, "reCaptcha protection";
  • Some information is conveyed by colour alone, such as in some button lists where the selected state is indicated only by colour;
  • Some text has insufficient contrast with its background;
  • Some interface components (form field borders, submit button, toggle button) have insufficient contrast with their background;
  • Some links are not sufficiently explicit because they are in English;
  • Some links have no label;
  • Some interface components are not compatible with assistive technologies or accessible by keyboard, such as the breadcrumb trail, accordions, date pickers, modal windows, the "Sort by" menu, carousels, the show/hide password feature, tabs, the favourites, share, create list and select list buttons, and tooltips;
  • Some toggle controls, such as "I'm signing up" on the "My offers" page, trigger an unexpected change of context;
  • Tags without semantic meaning are used to structure passages of text;
  • Content is not always properly structured using headings;
  • The site lacks structural markup for the document;
  • Some successive elements, such as buttons and links, are not structured as a list;
  • Obsolete tags are used for formatting purposes;
  • Visible content carrying information is no longer present when style sheets are disabled;
  • Content is no longer understandable when style sheets are disabled;
  • Background colour and font CSS declarations are not present;
  • Focus on interactive elements is not always visible;
  • When content read horizontally is displayed at a width of 320px, some content is truncated;
  • After redefining spacing properties, some content becomes unreadable or truncated;
  • Additional content, such as date choices appearing on hover or focus of a component, cannot be controlled by the user;
  • Some form fields have no label;
  • Labels are not attached to their field;
  • Fields of the same type (checkboxes, radio buttons) are not grouped together;
  • Some form buttons have no label;
  • Input validation is not accessible because error messages are not linked to their respective fields. The presence of an asterisk indicating a required field is not always explained;
  • Fields such as Last Name, First Name, Address, Email etc. lack input purpose attributes to facilitate autofill;
  • Content grouping areas present on several pages cannot all be reached or bypassed;
  • There is no skip link or quick access to the main content area;
  • Tab order is not always consistent, for example within modal windows;
  • Navigation contains keyboard traps when choosing booking dates;
  • Additional content (tooltips) appearing on hover, focus or activation of an interface component cannot be reached by keyboard;
  • The modal window "You don't have time to book now" sometimes opens without any action by the user;

Preparation of this accessibility statement

This statement was prepared on 13/03/2025.

Technologies used to build the site

  • HTML5
  • CSS
  • JavaScript

Test environment

Content restitution checks were carried out based on the combination provided by the RGAA reference base, using the following versions:

  • Firefox version 136.0.1 and NVDA 2024.2;

Tools used to assess accessibility

  • ANDI (Accessible Name and Description Inspector) module;
  • Colour Contrast Analyser;
  • Web Developer extension;
  • Developer tools built into the Firefox browser;

Pages of the site checked for compliance

Feedback and contact

If you are unable to access content or a service, you can contact the person responsible for bestwestern.fr to be directed to an accessible alternative or to obtain the content in another format.

Means of recourse

If you notice an accessibility failure that prevents you from accessing content or a feature of the site, and you report it to us but do not receive a satisfactory response, you are entitled to submit a complaint or a request to the Défenseur des droits (French Rights Ombudsman).

Several options are available to you: