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Best Western Premier Hotel Victoria, Freiburg

4.0/5  - basé sur 412 notations.
Eisenbahnstrasse 54, 79098, Freiburg, Germany - See map

The Best Western Premier Hotel Victoria is situated near the pedestrian zone, just 200 meters from the main station and 300 meters from the Freiburger Muenster Cathedral and is opposite the Colombi Park. This charming environmental friendly, historical hotel is furnished with care and offers visitors modern ambience, quiet rooms with aircondition and non-smoking floors. Enjoy your stay.

Best Western Premier

Hotel Victoria

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Hotel advantages

  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Platinum
 
based on 410 guest reviews
NOTE ISSUED
Excellent
173
Very Good
178
Average
32
Poor
14
Terrible
13
REFER TO NOTICE
Business Business
100
Couples Couples
165
Family Family
74
Friends getaway Friends getaway
26
Solo travel Solo travel
24
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel well located in Freiburg"

5
21/09/2018

Hotel centrally located. Freiburg a charming city with internationally significant Universities located at the foothills of the Alps and the edge of the black forest. Beautiful area surrounds Freiburg. There is a 6 day market around the central church and a wide range of small shops (butcher, cheese, bread, pastry, fruit...) and thankfully very few international stores. Rooms very nice and reasonably sized with good light. Front desk very helpful. Buffet breakfasts were very good with fresh and quite varied offerings. Only complaint was the smell of cigars as you enter the hotel - they have a cigar lounge/shop.

"Suite Life"

1
05/09/2018

Knew August would be hot so reserved a suite with air conditioning for 4 days in August. AC did not work. Reported it to front desk and was told it was a ground water eco system that does not work effectively when it is hot? Shower was plugged and flooded the bathroom. When we checked in, front desk asked if we wanted onsite parking for 12E/night for 4 nights and we said yes. Other than 1st night, there was never a parking space. We were told that we could use the parking ramp up the street for their special rate of 18E/night. Ate breakfast 1st morning for 15E/person, determined it was lame and went elsewhere after that. Window of suite looks over glass roof of bar so bar patrons can look into suite. Carpet in hallways and stairs was dirty. Freiburg is a strip mall with graffiti, stay in Staufen.

"Hotel is Totally Hospitality Handicapped and Facility Poor Quality"

1
07/08/2018

In our 3 weeks of travel in Germany & France, this hotel came in 1st place for a total lack of Hospitality. 1. At Check In we were told to return at 3:00 and that was the Hotel's check in time. When we returned at 3:00 we were then informed the Hotel had a late checkout from our room and it was not finished and required an 'inspection'. We then waited in the hall for the room to be completed and we ended up in the room after 3:00. When confronting the Manager about this she was only combative and unable to make any kind of concession or acceptance of their failure to have the room ready at 3:00. It seemed like this was business as usual, not only for the staff, but management as well. Amazing... 2. We rented a suite, the very top of the line room we were told. The Air Conditioning was noisy and ran constantly all night long and clearly lacked the capacity to properly cool the room of this size. When confrontaing the checkout clerk, they were quick to point out that since I did not call for them to service it, it must not be a problem. Again, business as usual. 3. Plumbing sounds in the walls. There were sounds of gushing water in the pipes from upper floors that ran directly behind the headboard on the bed. I guess German engineering was not applied that well to this facility. Mentioned this at checkout, and the clerk just ignored the feedback as business as usual. 4. Beware of upcharging. During checkout we had to correct the clerk as she just assumed we had the hotel breakfast. Seemed like business as usual, and we had to push the fact that we truly did not have their breakfast and not to charge us. 5. Poor sound insulation. We could hear blowdriers, conversations from other rooms. Again, poor facility engineering that certainly fell far short of all the other hotels we had stayed at in Germany. 6. Staff attitude. All the staff and management have a very strong and conditioned attitude that the customer is wrong and only the hotel is right. It seemed so deeply ingrained in the culture that it remined us of staying in a military type of government facility. This place really is conceptually handicapped when it comes to Hospitality. How they rose to a "Best Western Premier" level is truly baffling, but we are certainly going to consider our alternatives in the future and will never stay at this hotel again.

"Comfortable rooms in great location "

5
31/07/2018

Very clean nice rooms, great bed and shower. We had a lovely view of grape vines in the park opposite. Hotel is in a great location about 10 minutes walk into the centre of town. The staff are very friendly too

"worth it and great location"

4
13/07/2018

The Best Western Premier Hotel Victoria is well located just 5min walk from the main train station. The Hotel is cosy and rooms are modern Positive points: - The location - Wifi is good - Clean room and hotels - Free coffee and tea near the reception - Facilities like Gym and Sauna. Sauna is very nice and clean. - Rooms are modern, well decorated - Very quiet place, no noise the evening, excellent bed Points to improve : - The welcoming at the arrival was rough and little nice - Fridge would be nice especially the summer to have some fresh water Perfect hotel to stay 1-2 nights to explore the city

"Rudeness"

2
08/07/2018

I simply can not recommend this hotel because of the lead receptionist. She was constantly rude - short as possible in her words, cold, unhelpful to the point of making you feel that you are wasting her time and holding a smear of a smile that spoke of arrogance. Pity as otherwise the hotel is just fine.

"Wonderful hotel, great location"

5
04/07/2018

We enjoyed our short stay at rhe Best Western in Freiburg very much. The rooms are nice, tidy and well equipped and the hotel staff is friendly. The breakfast is awesome and rhw location is perfecr for all sorts of expeditions in and aeound Freiburg.

"Very nice week in Freiburg"

4
24/06/2018

Enjoyed my week at the Victoria while in Freiburg on business. Good location steps afrom the train and from the center. Excellent breakfast. Small but comfortable room. True, the receptionist was cold and officious. Nary a smile. But otherwise a nice stay.

"Arrogant front desk staff"

1
13/06/2018

First impression failed. The front desk lady on duty on 27 May didn't greet us with courtesy, instead, with a great deal of arrogance, asked my wife "Yes?" as if we didn't look like hotel guests waiting to check in. Prior to that, we had to drag all our luggage up the stairs at the front of the hotel and inside as well. No hotel staff came out to help us and there was no apologies offered either. Certainly a very cold reception on the first day. Another annoying thing she did was that she wrote the wrong door number on our room card! On other days she was on duty, she was the same - didn't bother to say hi or have a good day etc. On our last day, before the check out time, we went out briefly and on our return, the door to our junior suite was wide open, a lady not in uniform was in the room looking around! she said to us 'housekeeping' then walked into the other room and left. We have stayed in many hotels and never had an 'inspector' (we suspect) in our room before checking out. The cleaner lady also opened our door quite a few times to without knocking first while we were still in the room resting that last morning. It was simply disturbing and annoying. We didn't like the waterproof mattress protector which made the bed hot and stuffy to sleep in. We do want to praise the male staff on duty in the evenings. He was friendly enough and provided some really practical travel info (e.g., availability of a provincial/regional rail ticket which is valid for a day and can be used for travelling to black forest towns). In certain areas of the hotel you can smell cigarette smoke. Coffee provided in the room or the lobby area wasn't good. Even though the hotel facility and location is ok, we definitely cannot recommend this hotel.

"Wonderful hotel in good location"

5
12/06/2018

Our family of 4 had a comfortable stay. There was a separate bedroom and a sofa bed. The hotel was clean and quiet and in a nice area close to the train station as well as the town. If we are ever in Freiburg again, we will stay here. HIghly recommended.

Johannes S, Inhaber at Best Western Premier Hotel Victoria, responded to this review
Thank you for your review travelmagic! We are glad that you and your family enjoyed staying in one of the Junior Suites. Best Regards from the team at Hotel Victoria.

"Convinent Locaion, good hotel"

5
08/05/2018

This hotel is about 5 minutes walk from the main bus/train station in one direction, and about 5-10 minutes from the main shopping area in the other direction. The bus station is also served by an hourly direct bus service to the Euro Airport at Basel. We had a suite/family room with a bedroom, connecting corridor come office, and a sitting room. Nicely decorated in a modern style, clean and all the facilities you would expect. Including free WIFI, mini bar, coffee making facilities, safe, television etc. We had breakfast in the hotel and this was very good with a selection of continental and cooked food. We did not eat our other meals in the hotel so cannot comment on these. There is a small area off the reception with seating and free coffee all day, we found this good for meeting and chatting with friends without going up to our room. We only stayed a couple of days but would happily have spent longer here.

"Nicer than imagined"

4
22/04/2018

Excellente location. Price / quality good ratio. Breakfast high quality (all the important items are there). Rooms (in the old section) nice with high ceiling. Bath etc new and nice. Fitness - sauna ... forget about it - not worthwhile event mentioning. Service efficient but don't expect any warm smile or emotion. Matter of fact - that is what counts there. All in all very nice - if back in Freiburg - again my stop.

"Thoroughly enjoyed our stay"

5
22/01/2018

We chose this hotel because of proximity to the train stop and old town. I have to say, we were pleasantly surprised by the central location and the staff of this hotel. A very short walk from the train station, and a nice one too. The front desk was very helpful, friendly, and professional. Our room was smaller, but perfect. Those that worked the front desk helped us with directions, useful tips for the town, and assisted with reservations to nearby tours. The breakfast served was on point; excellent. We really enjoyed our stay at this hotel and will be returning.

Yvonne C, Leiter Front Office at Best Western Premier Hotel Victoria, responded to this review
Dear Kristen, thank you very much for this lovely feedback. We are glad that you enjoyed your stay at the Hotel Victoria. We would love to welcome you soon again! Best regards

"Clean, Central and Nice Facilities"

4
08/12/2017

A comfortable stay, 5min walk to the main train station and less to the town centre. Clean hotel and nice bar area. Breakfast has a lot of organic foods but really is limited especially for vegans. Would be great to see alternatives especially as the shops offer good possibilities. There is a gym and sauna but I did not try. Hairdressers within the main entrance. Rooms modern and clean, beds firm but I liked it - did not like the 2 singles pushed together to make a double though.

"Solid business hotel"

4
23/11/2017

A good place to relax after seeing sights or doing business in the city. Small rooms but comfortable enough for a single traveler. Fast wifi. Quiet. Convenient to everything (university and all tourist interests). Friendly staff. Not luxurious but certainly above average.

"Very nice hotel, great location..."

4
31/10/2017

We stayed 5 nights at this hotel. We always had a parking spot, easy walking distance to stores and restaurants and close to the university. The room was compact - had to be organized and creative to find a place to keep the suitcases. Only drawers were very narrow so there wasn't much room to put clothes. Had to pile up all the notices, advertised items etc. to get enough horizontal surface to place our toiletries, camera bag or any items we had. We did like how eco this hotel is and visiting the sun room on top to see the solar panels was very interesting and a great place to relax. It was the only place on our two week holiday that we had to pay extra for the breakfast. It was very good and worth it because we really couldn't recall seeing any restaurants close by that served breakfast- mostly all lunch and supper to the university students. Staff were okay.

"Great location, quiet rooms & eco friendly"

4
17/10/2017

There are many things to like about this hotel. They give you free travel cards, although it requires a bit of persuading, the rooms are large for being so central and they are clean. The staff give you the standard level of service you expect in Germany which is fine and the optional buffet is definitely worth the price. The reason for not giving 5 stars is that the wi-fi is open meaning anyone near the hotel can get onto it without being a guest. Whilst there I dealt with multiple hacks to my email accounts which has never happened to me before, in fact, I could see that they were attempting to gain access in Germany. If they could sort this out it would be the perfect hotel for Freiburg.

"Great hotel with lots of green touches"

4
27/09/2017

This hotel is located very close to the Altstadt of Freiburg, short walk and you are there. Very comfy room, with a good bed. The green touches are very nice. Breakfast was fine, but nothing out of the ordinary. The weather was not good while we were there, so no bar during the summer, only outdoor seating. Staff very helpful.

"Great eco hotel"

5
21/09/2017

There are so many great things about this hotel: *Free travel cards - we did a trip to Titisee on them which is about 45 minutes by train. *Free bike hire (first-come-first served - just three bikes). *Roof terrace with solar panels and wind turbines. *Coffee machine in our room, but friendly staff provided a kettle when asked. *DVD (+player) hire - with some DVDs in English. I hired one from the German list but it also had an English soundtrack. *Spacious room - maybe due for a decor update soonish, but nothing terrible, quite neutral. *The toddler travel-cot had a little door that could be unzipped to climb through rather than lifting. Pros and cons! Tip: the room was overlooking the street - I thought it would be overlooking a park, which it kind of is, but there were also roadworks close nearby. This didn't cause us any problems. The park we thought we'd be able to eat a picnic dinner in, which we did, uneventfully, but it didn't have the greatest evening vibe - felt slightly unsafe. The only improvement would be a swimming pool, but if you're sight-seeing, there's not always time anyway.

"Big value for money"

5
24/08/2017

The location. The staff. The hotel take place in a wonderful old building, one minutes from the "action". The parking garage (if you get luck the catch one) is a big benefit in the area. The location is nearby to all the shopping area and the tourist interesting things.

"Location!"

5
18/08/2017

Stayed at Hotel Victoria with my two sons for visiting the Europa Park. The location is great! It is a very short walk from train station and very close to Münsterplatz and the cathedral. As we booked last minute, the room was a little tight for us three, although comfortable and with a nice bathroom. Excellent buffet breakfast with a good selection.

"Great location and beautiful room"

4
12/08/2017

This hotel is a very short walk from the train station, and it's also just outside the alstadt and very close to the university, where I was attending a conference. My room was beautiful, with high ceilings, hardwood floors, and a juliet balcony. It also came with a Nespresso machine and refrigerator; the prices for the mini bar were very reasonable. However, I probably wouldn't return to this hotel in the summer. While my room was air conditioned, I could never get the temperature down far enough to offset the down comforter on the bed. They seemed to have some sort of plastic protector on the bed that, combined with the comforter and down pillows, made it unbearably hot at night. I slept horribly all three nights I was there. Those who are more tolerant of heat would probably be fine, and I'm sure the room would be great in the winter. This was just a bit too toasty for me in the summer. Service was also mixed. The woman who did my check in and check out was wonderful. However, one of the other women had a very frosty demeanor and wasn't helpful with giving directions. The young man working the desk when I went to ask for an iron was also not very friendly, and didn't offer to help carry the unwieldy ironing board and iron up to my room when I was obviously struggling. One peculiar and amusing thing about this hotel is that the beds (at least the king beds) have built in music boxes! You pull a little string on the headboard (I thought it was going to turn on a light), and it plays the Brahms lullaby for you! Super weird, but also memorable! (Just make sure you don't pull the string all the way, or you'll be listening to that lullaby for a looong time!)

"Perfectly located gem in Freiburg"

4
16/07/2017

Stayed here for a lay-over day before auditing a supplier near Freiburg. My luggage getting lost on the way to Basel had luckily showed up at the hotel in Freiburg, and they had already brought it to my room. The hotel is situated less than 5 mins. walk from the railroad station and about the same from the center of Altstadt. Check-in was fast and efficient and I got tickets for the local transit as well as a street map of Altstadt and some good advise on where to have dinner later on. The room had a fair size for single occupation with an excellent double bed and a nice bathroom, which at first puzzled me, since it lacked a toilet. But closer scrutiny revealed that the toilet was hidden under a lid, doubling as a shelf in the pathroom. The room was a bit hot, but since the weather was quite fair, I was able to sleep with the window ajar, even in April (the Japanese cherry trees were in full boom at that time). Breakfast was excellent, with a nice buffet and fresh bread. It is fairly easy to get to the old city center from the hotel - here you can find a plethora of different shops and nice restaurants. As Freiburg is a university city, the night life is lively and vibrant - always easy to find a nice watering hole... Recommendable.

"a nice surprise"

5
11/07/2017

Surprised to discover the hotel was heated by wood pellets, they filer their water, serve some Bio food and in general are doing things with more consciousness. The location was ideal as we could walk from the train station and then to the venue for a concert.

"Nice Hotel in Freiburg"

4
08/07/2017

We recently stayed in this hotel and we were very pleased. The location is close to the train station and is in a very nice area. The rooms were quite nice and comfortable. Good wifi. We heard the breakfast was good, but it was not included with the room and was quite pricey to add on, so we passed on that. Staff was very courteous and helpful. Overall we were quite pleased and would stay here again.

"Environmentaly Friendly"

5
05/07/2017

This hotel is straight up from the station about 5 minutes walk. Also 5 minutes to the old town. A lovely park over the road. A supermarket a few doors down the street. It is very environmentally friendly which is excellent. Totally a green city. Electric car recharge out the front of hotel. Go up to the roof top and see the solar panel and enjoy a drink or just sit in the swing and enjoy the quiet. Very helpful staff. Rooms very clean with fridge,tea/coffee facilities. Free local bus transport, good free wifi.

"Great staff and large room"

5
19/06/2017

My wife and I spent a week there in May. The hotel is just a short walk from the train station and across the street from an entrance to a pedestrian walkway. From the hotel we were able to easily walk to all the special places we wanted to see. As for the hotel itself, our room was spacious and the staff very friendly. There was a small parking area at the hotel but we found it easier to get our car in and out of the underground garage around the corner.

Yvonne C, Leiter Front Office at Best Western Premier Hotel Victoria, responded to this review
Dear Tim, thank you very much for your feedback. We are glad that you enjoyed your time in Freiburg. We hope to welcome you again soon. Best regards Yvonne C.

"Comfortable and convenient"

5
13/06/2017

Good location near the train station and near the old town. We were initially in one of the older rooms, which were decent sized and had a lovely modern bathroom. But after about 5 mins we got a stale smoke smell (in a no smoking room). The front desk handled this really well, and moved to us to another newer room which has been recently renovated. Wooden floorboards, electric blockout curtains and a modern bathroom made it a very comfortable stay. Would recommend, but perhaps worth trying to get the newer rooms.

Yvonne C, Leiter Front Office at Best Western Premier Hotel Victoria, responded to this review
Dear guest, thank you very much for your feedback. We will renovate the rooms which still have carpet this year so that all of our rooms will have a wooden floor and look more modern. We are glad that you enjoyed your stay in the Hotel Victoria and we would love to see you again soon. Best regards Yvonne C.

"Must"

4
10/06/2017

This a great hotel right close to the city and the train station. It also has limited space for parking. The room was a three bed, very spacious. The bathroom lacked shampoos and body creams. The body cream was empty by the second day and unfortunately it was not replaced. Breakfast was great. The hotel boasts that it is eco friendly and uses renewable power sources for energy needs.

"Great location"

4
28/05/2017

The hotel is nice, the location is perfect, it is fully airconditionned, which is mandatory, they even have private parking However, I must admit that the lady treating our check out was totally impatient with us, to the contrary to the couple checking out in front of us, which spoke German....

"Unfeeling customer help"

1
25/05/2017

We were unable to stay here, as my husband had a heart attack and was not able to travel. We had to cancel our reservation, but received NO help from hotel management, even with two weeks notice. We were told they didn't believe us, even when we would have submitted a Doctor's report. The management said they didn't care, and were tired of losing money. We had no problems canceling other reservations all over Germany.

"Another Good Visit"

5
14/05/2017

We have stayed at this hotel several times over the past few years, it is always our first choice when visiting Freiburg. As always we could fault nothing, the welcome, the room and lovely bathroom, the breakfast. This time we stayed 5 nights and were really sorry to leave. Next time we are in Freiburg this will be our first choice again.

"Convenient location and spacious room"

5
07/05/2017

It took only a few minutes to walk from the central station to the hotel. Just crossed the road and I could get to the old town. I booked a comfort room and I love it. Near the reception there is an area for hotel guests to relax and drink coffee.

"Pleasant stay"

4
29/04/2017

We enjoyed 1 night in this hotel. The staff were really friendly and welcoming. The room was comfortable and clean, the bathroom was particularly cool - we loved that you could listen to the radio in the shower. The only downside was that we had other guests being loud outside our room at around 1am which woke me up - no fault of the hotel though. Would stay again.

"Freiburg Germany"

5
24/04/2017

The staff was fantastic!!! The room was great and very comfortable! If you Rent-A-Car it's a must to get the garage it's worth the money. Yes the hotel is very eco-friendly. I will be staying there again when I go back.

"Just perfect !"

5
23/04/2017

I could really not take neither the hotel hard product or the staff in fault! Everthing was tidy and clean. The room is nicely made. Nice touch : the window blinds are electric powered and the controls are just near the bed. You can then close/open the blinds directly when in the bed, which is a real plus ! Hotel is like 5 minutes walk from the Cathedral (city-center). The bathroom was tiny but very clever in the way they used space.The shower was like at home! Free Wifi. Very nice but small fitness/sauna/relaxing room area. At the reception, 24/24 tea/coffee machine and fruits. And last but not least, the whole hotel is participating in a green "Ecoleader" programm, and there are at the best level 5/5. Eg. you only have led lights, they have linen and towel re-use plans, properly treat waste water etc... If I have to find some negative points, the parking is not free (they have a negociated price with a public underground parking for 12Euros/24h). The room could have been somewhat bigger. And they could provide breakfast in the price of the room.

"My Favourite hotel in Freiburg"

4
08/04/2017

Great location, less then five minute walk from train station. Supermarket one minute walk, city center, less than five minute too. Room is cost, restaurant provides best breakfast. Sauna and gym available. One thing to improve is to have ramp for gusts to bring in and out of the hotel. There are 5/6 stairs to climb and another 1/2 stairs before we could reach the reception. It's not easy with my 30 kg luggage. There is a ramp to car park but was never offered to us as alternative. Please do something to ease the guests with heavy luggages. Overall satisfied

"Lovely hotel, great location with a friendly staff"

5
24/03/2017

We spent two nights at the Victoria and all of us (two 50+ adults and 3 young adults) loved this hotel! Old world charm mixed with modern upgrades and a great use of space. Location is a short, enjoyable walk to Old Town and there is a museum and green space across the street. Garden on the top of the roof is very cool and is definitely worth a look. Breakfast buffet was delicious. Rooms are very comfortable, with charming and well-thought out innovative touches. Staff was very friendly and helpful. Great place to stay!

"City Break"

4
15/02/2017

Recently had a lovely 3 days in Freiburg and stayed at the Victoria. Its a good base as its close to everything. Turn left out of the hotel and at the end of the road is the train station/bus station, turn right out of the hotel and within a minute or two you are in the centre of town. The free bus and train tickets you get from reception make exploring the region very easy. We used them every day, taking the train to Lake Titisee and the bus to the Schauinslandbahn life. I would definitely stay again when visiting Freiburg

"Eco friendly and elegant "

4
09/01/2017

I went to this hotel with my family and my dog, and everyone was treated exceptionally good. My dog even received a pot with a package of food! The room was gorgeous, not too big but enough. We didn't have breakfast there (a bit expensive).

"We loved it! Also suitable for more conscious traveler.:-)"

5
04/01/2017

We stayed here at Christmas 2016 and we loved it. The hotel is central , close to the old town, but quite. We loved our room with the window to the park, I think it was room number 305 (?) , nice bathroom, comfortable bed, room was at least 20qm, it's worth taking the bigger one!!!! ( about +20€) friendly staff Great breakfast buffet , also with healthy options, mostly biological!, A "green" hotel ( I would love all hotels like this) - they have solar panels, wind turbines on the roof, great "Grander" Water. If we come to Freiburg again , we won't hesitate to come back:-)

"Delightful Stay. Perfect location. Brilliant staff."

5
07/11/2016

Stayed in a junior suite. Was extremely well appointed and comfortable. It had two full fledged bathrooms. What a bonus. Within two hundred metres from the main train station and the beautiful pedestrian area on the other side. Made for a perfect location. Restaurants,bars and bakeries virtually at the doorstep. Lovely breakfast, breakfast room and staff at reception and elsewhere including the popular Hemmingways bar. Pl look no further when travelling to beautiful Freiburg.

Yvonne C, Leiter Front Office at BEST WESTERN Premier Hotel Victoria, responded to this review
Dear Robij1967, thank you very much for your lovely feedback. We are very glad that you enjoyed your stay at the Hotel Victoria and that you had a nice time in Freiburg. We would love to welcome you again soon. Best regards Yvonne C.

"Very chique hotel"

4
02/11/2016

This hotel had fantastic rooms, bed was very comfortable and hotel was very clean with excellent staff. Great location, just minutes from central town. It has a great bar downstairs and has received awards for being "Green". We loved this place.

Yvonne C, Leiter Front Office at BEST WESTERN Premier Hotel Victoria, responded to this review
Dear fbell1139, thank you very much for your lovely feedback. We are glad that you enjoyed your stay at the Hotel Victoria. We hope to see you again soon. Best regards Yvonne Chutsch

"Pleasant Stay"

4
16/10/2016

I stayed one night at this hotel near the train station and historic Freiburg. The property is about five minutes walk from the station and convenient to many attractions of the city as well as tram service. The room was spacious and comfortable, bathroom was stylish with nice amenities as well. The lobby was compact but attractive and there was a comfortable sitting room with a coffee machine available to guests. There was a very small fitness center (treadmill and bike) with a sauna which looked appealing but I chose to run on the old streets instead. I didnt try the breakfast- there is a market very close and plenty of cafes to fill you nearby. The internet in my room was ok, my phone had trouble keeping the signal my computer was fine. The checkout was on the early side 11am though they extended to 12 without hesitation. I was satisfied given its location and reasonable cost.

"Crowded entrance and itchy bedding dulled our stay"

2
10/10/2016

The BW is well situated to walk the old town and rooms are reasonably clean. Finding the hotel is easy but parking is another matter entirely -- we were told there was private, covered parking and arrived to discover the parking was full and uncovered. Parking in front of the hotel is taken by a car sharing service, not convenient for travelers arriving on a busy afternoon! There is an underground garage 2 blocks away, which is totally fine save for being under construction. The BW's bedding and towels claim to be organic but we were itching all night long. Our friends in another room had the same experience. While the room has AC, it wouldn't cool below 22C, our options were to leave the window open and hear/smell smoke from the downstairs bar or sleep in warmth. The front desk staff was unhelpful upon checkin but their attitudes calmed the next morning upon checkout. Next time we'll skip our stay in Freiburg.

"Perfect hotel from which to explore Freiburg"

5
09/10/2016

I stayed here two nights and found it to be a clean, bright and comfortable hotel. It is located within short walking distance from the train station and also to the major sites in the city such as the open spire cathedral. The staff was friendly, helpful and the beds in the rooms were very comfortable. I would stay here again if visiting the city.

"Nice Rooms , good internet"

4
03/10/2016

Nice Hotel in the center of Freiburg. no restaurant but there are so many restaurants nearby so that's not a problem at all would be nice to have bigger Fitness room. Friendly people at the reception.

"A surprisingly modern and well appointed hotel"

4
20/09/2016

We arrived at what appeared to be an old fashioned hotel, but upon entry we found it to be a modern hotel with excellent staff. Once in our room we were delighted with the layout, size and set up. Only downside was that as we opened the door we were assailed with the smell of stale cigarette smoke. Once in the room we quickly got used to the smell and decided that the smell was trapped in the loop pile floor mat at the end of the bed. We purchased breakfast while we were there and were impressed with the range and quality - well worth the expense.

Johannes S, Manager at BEST WESTERN Premier Hotel Victoria, responded to this review
Thank you very much for staying with us StephenR285, we appreciate your review here on tripadvisor! Best regards from Freiburg

"A nice Bonus"

4
12/09/2016

I booked online one night in a room for 3 people and my confirmation said one bedroom suite which meant a separate bedroom for us and a rollaway for our son. What a surprise when we found out we had 2 bathrooms as well. A nice added bonus. We were happy with the hotel. It was comfortable and quiet. The first check in person wasn't very friendly though. Hotel in good location. Would recommend. We were lucky to be there on a Sunday night so could park in street at no cost and not have to pay hotel parking. Another bonus.

"Designer décor but limited space"

4
11/09/2016

If you are traveling with carry-on's only or one person and love Architecture Digest, Hotel Victoria is the place for you. Lovely hotel, eco status, excellent breakfast in beautiful room though a little pricy at €15 each. Nice lobby room with coffee or tea available all day. Very helpful and pleasant staff. However, easily half of rooms are small (business rooms) with very little place to put belongings in either the room or the bathroom other than hanging part of closet. One comfortable chair but if person is sitting in chair, they have to get up for the other person to go to the small desk. Very comfortable bed and quiet. We had a balcony, nice size but no chairs or place to sit. Within five minute walk to pedestrian zone or in the other direction five minutes to the train station.

"Nice hotel"

4
06/09/2016

The hotel is perfectly located right on the edge of the old centre of the city, so ideal to explore the old centre of Freiburg. The rooms are very nice & the staff is friendly & helpfull. The breakfast was good

Yvonne C, Leiter Front Office at BEST WESTERN Premier Hotel Victoria, responded to this review
Dear Frits, thank you very much for your lovely feedback. We are looking forward to welcoming you to our hotel soon. Best regards Y. Chutsch

"Great little hotel"

4
31/08/2016

This hotel is perfectly situated to walk anywhere in Freiburg and has a small car park to park your car (which you won't need for the city). It's style is very traditional and it prides itself on its Eco credentials. Our room was large, with a good size bathroom and all the usual extras you would expect. The room was quiet and bed comfortable so we had a really good nights sleep. We didn't use the fitness room and sauna but it looked modern, if a little small. The basement bar is worth a visit for some unusual cocktails.

Yvonne C, Leiter Front Office at BEST WESTERN Premier Hotel Victoria, responded to this review
Dear Carina, thank you very much for your feedback. I am very glad that you enjoyed your stay. Hope to see you again soon. Have a lovely day, Yvonne C.

"Great place to stay"

5
26/08/2016

Spent a wonderful week in the Black Forest and Hotel Victoria was our base. Lovely room for family split into two rooms with bathroom area joining the two. Clean, fresh and with lovely high ceilings and air-con (ideal as it got up to 37°C outside). No food on site but lots locally in Freiburg (literally a few steps away), they do have a nice cocktail bar (with non alcoholic ones so kids can join you) with helpful staff ready to translate the menu in English if needed. Special thanks to Sebastian (who seemed to be on reception 24/7) for his warm welcome, advice on restaurants and parking.

"Great hotel with modern decor"

5
23/08/2016

We stayed one nacht. We were very pleasantly suppriced by the modern and very tastefull decor! The hotel is in walking distance both from the Raiway station and the old town center.The staff is very friendly and helpfull, the breakfast were ok

"Nice hotel close to the tourist area of Freiburg"

4
22/08/2016

I spent a few days in this hotel in August, 2016. Few minutes walk to the train station, even less from the tourist area, pedestrian streets of Freiburg. Really good service, wide selection at breakfast, helpful people.

"An excellent classic hotel"

4
19/08/2016

what started off as one the worst ever check-in experience in all these years of travelling improved quite dramatically. We had arrived at the hotel around 8 pm after an almost 6 hr drive only to be greeted with a "why are you here" look from the receptionist and the check-in experience only went downwards from there on. since we were tired we got through the process and crashed in the room. Next day onwards though the experience changed quite dramatically with every staff we came across being polite, courteous and service focussed. Infact special mention to Sebastian who went out of the call of his duty to assist us beyond normal service hours. Hope the manager reads this and take the necessary steps with the one lady who is ruining their otherwise excellent experience

Johannes S, Manager at BEST WESTERN Premier Hotel Victoria, responded to this review
Dear V V, Thank you very much for your feedback! We apologize for the bad first impression you got during check-in. We are very glad that the rest of your stay was to your satisfaction. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards from Freiburg

"Quiet and comfy hotel, near to rail station and decent walking distance into town…"

5
19/08/2016

As we travelled by train this hotel was ideally situated being just 5 mins walk away it's also an easy walk into town to take in the sights or find food of an evening. Room was pleasant, clean and comfortable, not huge but adequate as we were only staying 2 nights on route on our train journey to Switzerland. Breakfast was good, usual continental eggs, cold meats, cheese and breads etc, the dining room is quite grand. From the hotel it's only a 10 to 15 min walk into town to eat of an evening so pretty convenient, and food is served until at least 9 if not to around 10pm so no rush to get there, the hotel has a bar and tables on the street and though we didn't avail ourselves of this it looked busy, there's a eatery in the hotel too. Can recommend as a place to stay for if visiting town.

"Good hotel"

4
12/08/2016

A good hotel. Decent rooms, good breakfast and in a good location (easy walking distance from the train & bus station and to the city centre, various shops and restaurants etc). Freiburg is a nice laid back city as well. Worth walking up the schloss for an evening drink.

"Good Hotel"

4
11/08/2016

We had a lovely stay in this hotel. Nice room, good service, excellent breakfast, more than enough choice. Hotel is walkingdistance from city center. Easy check in and check out. Freibourg is a nice town.

"Good place to stay in Freiburg"

4
28/07/2016

I travell to Freiburg regularly on business and this has become one of my favorite place to stay. Normally I stay 1-3 nights. Good location with walking distance to restaurants etc. Nice rooms even though some of them are on the small side. Breakfast is excellent. What I am missing for a five grade is a larger, better equipt gym. The current one is very small and if two people join before you.. Its full.

Johannes S, Manager at BEST WESTERN Premier Hotel Victoria, responded to this review
Dear Keja60, Thank you very much for your review and your loyalty. We look forward to welcoming you again. Best regards from Freiburg

"Great place to stay in freiburg"

5
26/07/2016

Central location - easy walking distance from railway and bus stations, and on the edge of the main shopping and business centre. Free local transport ticket allows visits to local places of interest like Titisee and Breisach.. Civilised with helpful staff and ready availability of hot and cold drinks. Peaceful and quiet atmosphere within the hotel.

"Not Sure!!!!!!!!!!"

3
25/07/2016

Jane and I based ourselves in Freiburg for our July adventure into the Black Forest. After careful research on Trip Advisor and reading of reviews we booked this hotel as it was close to the Railway Station and highly reviewed. Things did not go well from the time of our arrival bearing in mind we were tired after a flight and two train journeys. Despite booking this Hotel through Booking.com on the Trip Advisor Web site the reception staff were unable to retrieve our booking. On being told this my heart obviously dropped and Jane's face went white and she had to sit down. The staff did some enquiry and told me that the booking had been cancelled and had I cancelled it which I found slightly strange as I had arrived at the premises and showed the staff my booking confirmation and subsequent follow up e mails from Booking.com. The staff to their credit were able to give us a room for our 4 nights but it was not the comfort room we had booked but was adequate, clean and cheaper. We were also given a voucher for two free cocktails in the Hotel bar wh in were very nice indeed. The location of the hotel is excellent and just a short walk from the railway station. It is ideally placed for all the attractions of Freiburg. There is garage parking but it is limited and you have to book same at a cost of 12 euros per day. We booked breakfast which is 15 euros and was an excellent choice of buffet and tea and coffee. There is also free tea and coffee throughout the day and night in the lounge area. One morning we received a frosty reception from one of the cleaning staff as we had not gone down for breakfast but that's her problem. Do not get me wrong this is an ideal hotel for visiting Freiburg and is clean, and has everything you need but it did not do it for me. To this day I still do not know how my booking was cancelled.

"Very, very small rooms - made for utilitarian overnight stay"

2
12/07/2016

Our definition of a 2 rating - we would not stay here again. Clean, which should be a given in any hotel. Walking distance to the train station (which is why we originally chose it) and Munsterplatz. In retrospect, would have enjoyed larger room at another hotel and gladly paid for a taxi to the train station. What stands out the most in our memory of this place was its claustrophobic small bedroom and tiny, tiny bathroom. Walkup stairs outside and inside the building upon entry. Why in the world did they install a long lamp hanging from the ceiling that sways to and fro because it's in your way and you bump into it while walking past the bed because there's such a slight passage area? It hangs literally less than approx. 3 ft. from the floor. Never seen a bathroom like this before. Don't even try to have 2 people in there simultaneously to get ready in the morning...no room. The toilet is covered with a "bench", I guess for sitting on while drying off because it can't be used for anything else. Put things on it and they have to be removed to use the toilet. High bowl sink with no room to sit anything and water splashes everywhere. Oh, they do have a cutesy red tassle in the middle of the headboard. Pull it and it plays a lullabye goodnight to you. Would never choose to stay here again.

"One of the best eco friendly hotel in freiburg."

4
21/06/2016

I had a stayed at the Best Western Premeir hotel several times,last time i was there with my wife when the christmas markets were on full swing..It has always been a pleasant stay.Its centrally located just 3 minutes walk from the train station. The major attractions like the Munster and the old town are walking distance away from the hotel.The hotel was recently renovated. The hotel rooms are neat and clean and they serve a good breakfast, prepared using the products cultivated from the farms near freiburg.

Johannes S, Manager at BEST WESTERN Premier Hotel Victoria, responded to this review
Dear Albert A, thank you very much for your loyalty and for taking the time to write a review. We look forward to welcome you again in Freiburg one day.

"Perfect reunion weekend in Freiburg"

5
14/06/2016

Excellent hotel, 2 minutes walk from the train station. 2 minutes walk from the Town Centre. We stayed for a long weekend visiting friends, a reunion with a few people I had not seen for a long time (since 2002!). Excellent cocktail bar in the hotel basement, one of the best in Freiburg, we visited every night, highly recommend it. The room was very large with a large bathroom, my only criticism would be the shower, the water flow was very weak, however this is an eco-hotel run on solar power, so was to be expected. We arrived back at the hotel very late most nights/ the next morning and there was always someone available on the front desk to let us in immediately. Freiburg is the most beautiful city and I would definitely stay here again.

"An Excellent Hotel"

5
28/05/2016

This hotel is perfectly located, walking distance from the train station, and within the city's lovely cluster of attractions. The staff was helpful, professional and the hotel itself is clean, comfortable and attentive.

Johannes S, Manager at BEST WESTERN Premier Hotel Victoria, responded to this review
Thank you for staying with us and your kind review Bluefoot! Best regards from Freiburg.

"What a wonderful old hotel!"

5
18/05/2016

My husband and I stayed here for 4 nights! Our room on the 3rd floor was great, and what an amazing bathroom! The staff were lovely, and we adored the roof top garden where we had drinks and chilled out away from the crowds! Parking was ok, on the Saturday when we took the car out it was full and we had to pay 20 euros for parking, but that was the only thing! The hallways were stifling, so hot! But it was a change in season! The Hemingway bar underneath was incredible! We didn't have breakfast as were so full after dinner in restaurants so close to the hotel! You can walk anywhere from here! Highly recommended!

"Cozy Locatoni in the heart of the city"

4
20/04/2016

If you want a lovely hotel within walking distance of the train station, various markets and the historic/shopping area of old town in Freiburg, this is it. Rates are pretty good (for Germany), there is inexpensive garage parking for your rental, and you can easily walk the two blocks into the old town shopping and historic district of the city. It is a perfect location. And, if you get there on a Friday, it is market day at the cathedral square with food, crafts, flowers and more along with lovely outside cafes for people watching. Then take the walk over the scenic stroll up the hill to the east of town and stop in a brew at the local beer-garden halfway up the walk. Could not be better, plus the views of the surrounding area are amazing.

Johannes S, Manager at BEST WESTERN Premier Hotel Victoria, responded to this review
Thank you very much for your great review DesertGuy55! We are glad you enjoyed your stay with us.

"Lovely character hotel"

4
01/04/2016

2 night stay at this well maintained hotel right in the centre of Freiberg. The hotel rooms have been modernised and are of high standard. Our rooms overlooked the street outside but noise levels with windows closed were ok, but noisy when we opened them in the night for fresh air. The hotel has zero emission rating for its green credentials. The buffet breakfast was well presented using local suppliers for the meat, cheese and breads.

Johannes S, Manager at BEST WESTERN Premier Hotel Victoria, responded to this review
Dear Jules B, thank you very much for your review! We are glad that you enjoyed your stay with us.

"German Efficiency"

5
22/03/2016

Excellent hotel, comfortable, clean and well appointed near the main train and bus station. Nice gesture to give guests free bus tickets. The only negative for me as a vegetarian is that 15 euros for breakfast is too much. You simply cannot justify the cost for what you can eat. They should have a continental breakfast option. Other than that, I plan to stay there again next year.

Johannes S, Manager at BEST WESTERN Premier Hotel Victoria, responded to this review
Dear GeoffDominy, thank you very much for your feedback! We look forward to welcoming you next year.

"Cosy stay"

4
20/03/2016

Have been staying in this hotel for a number of occasion. Hotel are located ~5 min walk from the train station. The town center is also within walking distance ~5 min. Some rooms are small while some are spacious. I do not know how there are allocated for the guest. This time round I have got the big one. Anyway, the room are clean and bed is comfortable. Breakfast was good too. Free traveling pass around the nearby region are also provided upon request. Overall my 2 night stay was a pleasant one.

"Excellent hotel"

5
27/01/2016

I was staying for two nights. Excellent hotel, nice breakfast, very beautifully decotared rooms, especially the shower. Very clean. The hotel is located 5 minutes walk from the old city center and 3 minutes to the bus/train station.

"Really good !"

4
19/01/2016

Ideally located between the railway station and city center, the Victoria Hotelis really a the hotel I prefer in Freibrug! Their commitment for sustanable development, the atmosphere, the design of the room, the quality of the breakfast... everything is great!

Johannes S, Manager at BEST WESTERN Premier Hotel Victoria, responded to this review
Thank you very much. We appreciate your feedback Nicolas B!

"beautiful and Eco-Hotel, Great location friendly staff"

5
08/01/2016

The hotel is very close to the Railways station. its very easy to spot as you walk towards the city. The staff at the hotel are very nice and friendly and very helpful. The rooms are medium size, and the bathrooms come with bath tub. Everything looks fresh and new. The location is very good and is surrounded with bars, cafes, restaurants.

"Nice stay"

4
03/01/2016

We had a good time at Best Western Premier Hotel Victoria. The location was ideal for our short visit to Freiburg. Parking is small so maybe it's better to ask ahead but pricing is okay, Breakfast was good as well. The hotel has two bars one where smoking is allowed, plenty of cocktails to choose from and friendly staff.

Johannes S, Manager at BEST WESTERN Premier Hotel Victoria, responded to this review
Thank you, we appreciate your feedback!

"Easy access from Train and to Old City"

4
11/12/2015

Spent one night here on business. Stayed in room 60 which is a double room on the ground floor. There are only two rooms on that end and it was INCREDIBLY QUIET. I loved that. Wifi was spotty, but I still was able to get work done. I walked to the Christmas Market and explored the old city. It was less than 5 minutes walk. From the train, be sure to go out the main entrance to be closer to Eisenbahnstrasse. I went out the far end and had to take a moment to get my bearings. In all I would happily stay in this property the next time in Freiburg.

"Superb Hotel!"

5
02/11/2015

What makes a great hotel stay? For me it includes friendly welcome, clean everywhere, comfortable bed, excellent shower, great breakfast, good free wi fi. This hotel has it all. We have stayed several times in the Victoria, it is in a convenient location a short walk from the main station and not far from the lovely town centre. Our room was really nice, fresh and clean, well equipped. Although the breakfast may seem expensive it is well worth it! A good selection of hot and cold dishes and very good coffee. We will certainly be staying at the Victoria again.

Yvonne C, General Manager at BEST WESTERN Premier Hotel Victoria, responded to this review
Thank you very much! We appreciate your feedback and look forward to welcoming you again.

"5 star+ in sustainability and quality"

5
30/10/2015

We have stayed in this hotel several times now and the high quality has always remained the same! Rooms are nice, comfy, cozy and spacey, parquet floor another plus. The sustainability in terms if products and material used it world class! Everything from pillows, covers, soap, drinks, breakfast etc etc is all organic and fairtrade...a lot of hotels and people operating in the hospitality sector should take example in a hotel like this. Good service all around, from bar man making amazing cocktails (try the dark'n'stormy!!) to reception, to cleaning and breakfast ladies! Perfect hotel in a cozy city, I cannot recommend it enough!

Yvonne C, General Manager at BEST WESTERN Premier Hotel Victoria, responded to this review
Thank you very much! Your review is a great motivation for all employees working at Hotel Victoria.

"Great location"

4
02/09/2015

One of our many stops throughout Europe, this hotel was very clean, staff was helpful and if you are a smoker there is a smokers lounge/bar in the basement. Location is only a few minute walk to train station and only a few minute walk the other way for shopping and sight seeing. Great spot and would definitely stay here again.

"Great visit to Freiburg"

5
08/08/2015

The room I was in was small in size but made up for it in cleanliness and view out the window to a nice little park across the street. The bed was amazingly comfortable and huge with a music box in the headboard and two separate mattress' contained together in one bed for couples who move around a lot (I am assuming), and the bathroom was clean and rather fancy looking. Almost immediately upon my arrival, I realized I had left my passport and wallet on the train with all of my ID, money, and credit cards. I rushed down to the front desk and the woman who was working there at the time, Laura, was extremely helpful. She called the embassy, the train company, and anybody else I needed to call, dealt with my little bit of attitude, and conveyed information to me completely with kindness and understanding. Not once did I feel like just another stupid American tourist, which is amazing. We did end up finding my passport (yay!) but the whole process took a couple hours, and Laura didn't falter in her understanding and helpfulness the entire time. After that I didn't get to spend as much time in the hotel as I wanted to but I had a great nights sleep in the very comfortable bed, and woke up the next morning refreshed for another train ride. The only thing I didn't get to try was the breakfast, partially because of the cost on top of the room but also because of a time crunch. Anyway, I would recommend the hotel to anyone looking to stay in Freiburg. I had a great experience there.

"Great stay in Freiburg"

4
15/07/2015

Our experience was delightful. The staff was helpful and friendly. Rooms are nice and updated. We were there during the "heat wave" and there was air conditioning in the room. Very good breakfast in the morning.

"Holiday in the Black Forest"

4
14/07/2015

The staff were very welcoming and the room was clean and a decent size. Unfortunately, there is no restaurant and the bar did not open until 1800. There is a free coffee / tea machine but the water was never hot enough to make tea but this is a German speciality! Parking was available at 12 Euros per day.

"Well positioned, comfortable hotel."

4
11/07/2015

We booked into this hotel at the last minute, having been in a series of hotels that had no air conditioning. This was the only hotel we could find with a/c rooms available in Freiburg during this period of extremely hot weather (35-39oC). What a lucky find. The hotel is close to the old town and close to the railway station, on a cobbled road opposite a small park. It has parking facilities too. The rooms were exactly what you would expect from a hotel of this nature; clean, comfortable and well equipped. Excellent. The Wifi was a dream, easy to get on to and always there when needed. We didn't eat here as there was an event going on in the old town - so we visited that instead. The Hemmingway Bar, is a feature of the hotel and provides reasonably priced beer alongside a wide range of (to me) expensive cocktails. Great hotel.