Best Western Rewards
A Memorable Hotel Experience
A Memorable Hotel Experience
Your reservation
New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
Select the Klarna option "Payment in 3 installments WITHOUT FEES" when paying for your stay. The interest-free payment in 3 installments is only valid on non-cancellable and non-refundable online rates.
Our dedicated commercial service for business and leisure groups is at your disposal.
A wonderful stay. Extremely warm Staff. Deep Gosh was top class and also all other members from the concierge team Tipu etc. will surely go back when next in London.
Dear Guest, Thank you so much for your wonderful comments. It was a pleasure to assist you, and I'm delighted to hear that you enjoyed your stay and found our team warm and welcoming. I'll be sure to share your kind words with Tipu and the concierge team. We look forward to welcoming you back to London. Best regards, Deep Ghosh Hotel Operations Manager
Afternoon tea was amazing , Agnes our waitress was a delightful host and made the event very special . Excellent selection of teas, sandwiches and delicious cakes , we were all very full!
Dear Guest Thank you for your lovely feedback. We're delighted you enjoyed your celebration afternoon tea and that Agnes helped make the occasion so special. We're pleased you enjoyed the selection of teas, sandwiches, and cakes. We look forward to welcoming you again soon. Best Regards Deep Ghosh Hotel Operations Manager
Agnes the waitress very nice with loverly manners .thank you Agnes and the food was fresh and delicious.
Dear Guest Thank you so much for your lovely feedback!. We're delighted to hear that you enjoyed the food and Agnes's wonderful service. We'll be sure to share your kind words with her. We look forward to welcoming you again soon. Best Regards Deep Ghosh Hotel Operations Manager
We had a truly lovely stay at the Washington Mayfair Hotel, and what we appreciated most was its warm, cosy and almost storybook atmosphere. My daughter especially fell in love with the hotel. She told me that it reminded her of the fairy tales of Hans Christian Andersen — charming, elegant and full of a special old-world feeling that is becoming harder and harder to find in modern hotels. She also loved the location. For us, it was incredibly convenient for exploring London, and everything felt close and easy to reach. Breakfast was another highlight. My daughter is quite particular when it comes to hotels, because she has travelled with me to many countries — Japan, the Czech Republic, China, Mexico, Brazil and others — and has stayed in many different hotels. So when she says that she really enjoyed the breakfast here, I know she truly means it. What touched me most is that we are already thinking about coming back to London as a family, and when I asked my daughter where she would like to stay next time, she immediately chose Washington Mayfair again. For me, that says more than any formal review could. Thank you to the hotel team for making our stay feel warm, comfortable and memorable. We would be very happy to return.
Dear Guest, Thank you so much for your incredibly kind and heartfelt review. We are truly grateful for the opportunity to make amends and are delighted to know that we were able to make your stay warm, comfortable and memorable. It is especially wonderful to hear how much your daughter enjoyed the hotel and that she would choose Washington Mayfair again. Knowing that she loved the atmosphere, location and breakfast means a great deal to our team. It was an absolute pleasure meeting you, and we sincerely appreciate your kind words. We hope to have the pleasure of welcoming you and your family back to Washington Mayfair in the future. Best Regards, Deep Ghosh Hotel Operations Manager
Angnes was a very good server. Very attentive. Dipesh the manager was very polite And said if there was anything we need don't hesitate. Ehab was helpful.
Dear Guest, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you received attentive and helpful service from Agnes, Dipesh, and Ehab. We will be sure to share your kind words with the team, as it is always encouraging to know that our guests appreciate the care and hospitality we strive to provide. We truly appreciate your visit and look forward to welcoming you back again in the near future. Best Regards, Deep Ghosh Hotel Operations Manager
Lovely afternoon tea with fancy china and friendly staff thankyou.
Dear Guest, Thank you very much for your lovely feedback. We are delighted to hear that you and your girlfriend enjoyed your afternoon tea experience and appreciated the beautiful china and friendly service from our team. It was a pleasure to have you with us, and we hope to welcome you both back again soon for another enjoyable afternoon. Best Regards, Deep Ghosh Hotel Operations Manager
We had an afternoon tea for my mum's 72nd birthday. Amit was really attentive and very helpful with our requests. Thank you so much Amit.🙏 The ambiance was great. We highly recommend this place, you will never regret
Dear Guest, Thank you so much for your lovely feedback. We are delighted that you chose to celebrate your mum's 72nd birthday with us and enjoyed your afternoon tea. We're especially pleased to hear that Amit was attentive and helpful. We will be sure to share your kind words with him. Thank you for your recommendation, and we look forward to welcoming you back again soon. Best Regards, Deep Ghosh Hotel Operations Manager
Had a delicious afternoon tea served by the attentive Agnes. Would recommend!
We had an absolutely lovely afternoon tea. Staff were very attentive and we asked them to box up some cakes as we couldn't manage them all.
Amazing food drink and service. Deffo coming again for families friends or couples.
Dear Guest Thank you for your fantastic review. We're so pleased you enjoyed the food, drinks and service. It's wonderful to hear you'd recommend us for families and friends . We look forward to welcoming you back again soon. Best regards Deep Ghosh Hotel Operations Manager
Amazing food loving staff agnis was amazing and made my anniversary special thank you so much xxxxx
Dear Guest Thank you so much for your lovely review. We're delighted that you enjoyed the food and that Agnis helped make your anniversary so special. We'll be sure to pass on your kind words. We hope to welcome you back again soon. Best Regards Deep Ghosh Hotel Operations Manager
Afternoon tea with Prosecco was lovely, classic, unfancy good fresh food, lovely fine china, and the scones were melt in your mouth. The staff could not do enough for us and Payal was lovely. The room was a little dark and a little tired but very comfortable but I think if you don't mind that and want a good value classic afternoon tea without all the frills that cost an arm and a leg you will not be disappointed.
Dear Guest Thank you so much for your lovely review. We're delighted you enjoyed the afternoon tea. We'll be sure to pass your kind words on to Payal and the team. We truly appreciate your feedback and hope to welcome you back again soon. Best Regards Deep Ghosh Hotel Operations Manager
Very nice atmosphere and very friendly staff.
Never before have I been asked for a £50 deposit for damages. Following a night stay in this 4 star hotel, £300 was debited from my card for a mirror I didn't break. 15 emails, refusal of a refund from my bank, a pending European Consumer Centre Ireland (ECCI) decision and 50 hours of my time, I am still owed this money. At 2/3rds the price another more superior 4 star hotel The Rembrandt, provided a free breakfast, two stylish restaurants, great location opposite the V & A and Green Policies such as glass water bottles, a towel washing policy & re-usable container for shampoo's etc. Sorry to say but my only commendations for this Hotel was the polite staff and efficiency of correspondence.
Dear Ms Ward, Thank you for sharing your experience. We are genuinely sorry that this matter has caused you frustration and that you feel dissatisfied with your stay. We have carefully considered your concerns throughout our correspondence and appreciate that you maintain that you did not cause the damage. However, we would like to clarify the facts for the benefit of anyone reading this review. The £300 charge was not a discretionary fee or penalty. It was the direct replacement cost of the damaged wardrobe mirror in Room 614. Our records show that the room was inspected and released for occupancy prior to your arrival on 28 May 2026, with no damage to the mirror identified. Following your departure at approximately 9:45am on 29 May, our housekeeping team entered the room as part of the normal post-departure inspection and reported the damaged mirror at approximately 10:30–10:45am. The damage was photographed and we attempted to contact you immediately to bring the matter to your attention. We fully acknowledge that you have repeatedly stated that you did not break the mirror. We do not dispute that this is your position. Nevertheless, the hotel's responsibility is to establish what was found in the room following a guest's occupancy and to deal with damage identified at that point. We have no record of the mirror being damaged before your arrival, and the damage was discovered during the immediate post-departure inspection. At check-in, you signed the registration card containing the hotel's terms regarding responsibility for damage to the room and hotel property during the stay. We have provided you with the relevant documentation, including the photograph of the damage, the engineer's risk assessment documentation and the supplier documentation relating to the replacement cost. This was requested by you . Most importantly, the hotel has not sought to recover every cost associated with the incident. The damage required the wardrobe door to be replaced and the room had to be temporarily taken out of service for safety reasons. We have not sought compensation for the resulting loss of room revenue, nor have we passed on additional associated costs such as labour. Our claim was limited to the direct replacement cost of £300. We appreciate that this is an unpleasant situation for both parties, and we understand why you would be disappointed if you genuinely believe that you did not cause the damage. Equally, as a hotel, we have a responsibility to protect our property and to ensure that rooms are returned to us in the condition in which they were provided. We cannot simply disregard documented damage identified immediately following a guest's departure. With regard to your reference to your bank dispute and your correspondence with the European Consumer Centre Ireland, those are matters between you and the relevant organisations. The hotel has provided the documentation requested by you and has responded to your queries throughout the process. We are pleased that, despite this unfortunate disagreement, you recognised the politeness of our staff and the efficiency of our correspondence. We genuinely value those comments. We always strive to go the extra mile for our guests, but that commitment must work both ways. We place considerable trust in our guests to treat the rooms and property with care, and we must also act responsibly when damage is identified. We regret that your stay has ultimately been overshadowed by this issue. Nevertheless, based on the room inspection records, the timing of the discovery, the photographic evidence, the supporting documentation and the terms accepted at check-in, we remain satisfied that the charge for the direct replacement cost was reasonable and appropriate. We wish you well and hope this clarifies the hotel position . Best Regards Deep Ghosh Hotel Operations Manager
I just want to thank the lovely members of staff at the Washington Hotel, including Agnes & Yesnath, who made the Champagne afternoon tea with my friend especially wonderful and a delightful experience. They both went above and beyond in their service to make us feel special and the sandwiches, cakes, tea and champagne were exceptional, I would highly recommend this experience to anyone.
Dear Guest Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your Champagne Afternoon Tea and that Agnes and Yesnath made your experience so special. We will be sure to share your kind words with them. It's lovely to know you enjoyed the food, champagne and service, and we truly appreciate your recommendation. We look forward to welcoming you and your friend back to the Washington Mayfair soon./ Best Regards Deep Ghosh Hotel Operations Manager
Excellent champagne afternoon tea, in a relaxing lounge. Great value for money - even at the full price (we had a discoun voucher). Fresh, well filled and tasty sanwiches, with light scones and flavouful cakes. I will recommend this hotel.
Dear Guest Thank you for your lovely review. We're delighted you enjoyed our champagne afternoon tea and found it to be great value. It's wonderful to hear you loved the sandwiches, scones, and cakes. We really appreciate your recommendation and hope to welcome you back again soon. Best Regards Deep Ghosh Hotel Operations Manager
A comfortable place with very attentive waiters!
Dear Guest Thank you so much for your short and wonderful feedback . Hope to see you soon in near future . Best Regards Deep Ghosh Hotel Operations Manager
A lovely experience from start to finish. The staff were so friendly and attentive. Lovely afternoon tea and superb value for money. Catered to all our needs - make sure to ask ahead if you have any dietary requirements. Lovely silverware all in good condition. Bathrooms were clean and pleasant. Ambient atmosphere with quiet background music and fans due to the hot weather. Thank you for having us!
Dear Guest Thank you so much for your wonderful review! We're delighted to hear that you had such a lovely experience with us. It's fantastic to know that our team made you feel welcome and well looked after, and that you enjoyed our afternoon tea, the atmosphere, and the little details. Your kind words mean a great deal to the whole team. We truly appreciate your support and look forward to welcoming you back for another memorable visit soon! Best Regards Deep Ghosh Hotel Operations Manager
What a lovely service we had while we were here. The afternoon tea was splendid and the service was 5 stars. Especially our server Raj
Dear Guest, Thank you for your wonderful review. We are delighted to hear that you enjoyed our afternoon tea and received five-star service. Your kind words will be shared with Raj, who will be thrilled to know he made your visit so memorable. We look forward to welcoming you back again soon. Best regards, Deep Ghosh Hotel Operations Manager
Great customer service experience!Agnes was very accommodating. The furnishing were quite old-fashioned but maybe it goes with the old hotel feel. But can do with a little twist of modern stuff! Otherwise, it was great, food is great.
Dear Guest, Thank you for your kind review. We're delighted to hear that you enjoyed our food and received excellent service from Agnes. We will be sure to pass on your compliments to her. We also appreciate your feedback on our furnishings and value your suggestions as we continue to enhance our guest experience. We hope to welcome you back again soon. Best regards, Deep Ghosh Hotel Operations Manager
Agnes delivers excellent service, very accommodating and helpful.
Dear Guest, Thank you for your wonderful review. We are delighted to hear that Agnes provided you with excellent, accommodating, and helpful service. Your kind words will be shared with her and the team. We look forward to welcoming you back again soon. Best regards, Deep Ghosh Hotel Operations Manager
Chef Sanjeev Mishra is absolutely amazing.I would go back to stay in Washington just because of his food.
Dear Guest, Thank you for your wonderful review. We are thrilled to hear that Chef made such a lasting impression. Your kind words are greatly appreciated, and we will be sure to share them with him. It is wonderful to know that his food was such a highlight of your stay. We look forward to welcoming you back to The Washington soon. Kind regards, Deep Ghosh Hotel Operations Manager
Superb experience with the chef Sanjeev Mishra. Highest level of care and attention with the food made it into a perfect evening. Would definitely recommend his delicious food especially the tandoori chicken and lamb biryani. Thank you Chef 👏👌
Dear Guest, Thank you for your fantastic review. We are delighted to hear you had such a superb dining experience and that Chef's care and attention made your evening so memorable. Your compliments on the tandoori chicken and lamb biryani will certainly be shared with him and the team. Thank you for your recommendation, and we look forward to welcoming you back again soon. Kind regards, Deep Ghosh Hotel Operations Manager
An oasis of calm in the West End. Very welcoming staff, especially Agnes in The Tea Room. As a vegan I wasn't keen on the vegan cheese ( I'm not a fan of dairy, even fake dairy) but the rest of the sandwiches , scones & dainty petit four parties were enjoyable.
Thank you for taking the time to share your feedback. We are delighted that you enjoyed your Afternoon Tea and found our Tea Room to be an oasis of calm. It is especially wonderful to hear your kind words about Agnes, and we will be sure to share your compliments with her. We also appreciate your feedback regarding the vegan cheese. Guest comments like yours are invaluable as we continue to review and improve our menu offerings. We look forward to welcoming you back again soon. Kind regards, Deep Ghosh Hotel Operations Manager
My daughter and I celebrated my birthday with afternoon tea at your prestigious hotel restaurant and it was a very pleasant experience. Everything was very clean, elegant and delicious, but what we liked most was the service provided by Agnes, a very polite, sweet, and kind lady who made sure at all times that we had an unforgettable afternoon.
Dear Guest, Thank you for your wonderful review. We are delighted that you chose to celebrate your birthday with us and that you and your daughter had such an enjoyable Afternoon Tea experience. It is especially pleasing to hear that Agnes made your visit so memorable with her warm, attentive service. We will be sure to share your kind comments with her. We hope to have the pleasure of welcoming you back for another special occasion soon. Kind regards, Deep Ghosh Hotel Operations Manager
Lovely hotel. Staff were lovely.Afternoon tea was nice. Very small though,compared to others.Agnes our server was lovely.she was so helpful and friendly.
Dear Guest, Thank you for your lovely review. We are delighted you enjoyed your stay and Afternoon Tea, and we're especially pleased to hear that Agnes made your visit so memorable with her friendly and helpful service. We will be sure to share your kind comments with her. We appreciate your feedback regarding the Afternoon Tea portions and hope to welcome you back again soon. Kind regards, Deep Ghosh Hotel Operations Manager
Afternoon Tea, Apart from lovely Agnes the hostess/waitress DO NOT COME HERE. Walked in to the Washington hotel & realised there is no atmosphere which hits you straight away. I mentioned we are here for Afternoon Tea and they said go round to the right. No menu no choice of teas offered. Reserved signs everywhere but no one else was there the 2 hours we were there Right in front of us was an Air con unit on with hose blowing warm air out over the staircase. Piano in the room but was not used. No offer of sandwich replacement. Cakes small and chocolate cake with Union Jack on was melted and scones shop bought. I had to ask for another coffee which was not included but gave to me anyway. What … Out of all the afternoon teas we have experienced this is the worst and I mean the worst hotel ever walked into in London. They don't care it's an idea to try and get people in to there establishment. Bitterly disappointed please don't waste your precious time and money go elsewhere. There are so many many better places to spend your afternoon.
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your Afternoon Tea experience did not meet your expectations and that you left feeling disappointed. While we are pleased to hear that Agnes made a positive impression, we regret that other aspects of your visit fell short of the standards we aim to deliver. Your comments regarding the atmosphere, service, presentation of the food, and overall experience have been noted and will be shared with the relevant teams for review and improvement. We appreciate your honest feedback and hope that you may consider giving us another opportunity to provide a more enjoyable experience in the future. Kind regards, Deep Ghosh Hotel Operations Manager
I came here for an afternoon tea after my graduation ceremony. Amit and Agnes were lovely and made sure we were comfortable! Food was really nice, especially the sandwiches. They took time to explain everything to us. My mum found her cappuccino a bit strong, and they offered her a chamomile tea at no extra cost.
Dear Guest, Thank you for your wonderful review. We are delighted to hear that you chose to celebrate such a special occasion with us and that you enjoyed your Afternoon Tea experience. It is particularly pleasing to know that Amit and Agnes made you feel welcome and comfortable throughout your visit. We will be sure to share your kind comments with them. We're also pleased that you enjoyed the food, especially the sandwiches, and that our team was able to accommodate your mother's preference with an alternative beverage. Congratulations on your graduation, and we hope to have the pleasure of welcoming you and your family back again soon. Kind regards Deep Ghosh Hotel Operations Manager
Stayed for five nights . Overall excellent city centre location with very easy access to transport, shops and restaurants. Contrary to previous reports , our stay was more than satisfactory . On positive side very clean , in newly decorated good sized room with good elevator access , thorough daily refreshment . On the downside ,and being picky here, a smile and a welcome by reception and concierge would go a long way . The walk in shower in the bathroom , which seemed recently installed , but had no shelf for toiletries or a grab rail !! This safety deficit was pointed out to the manager who was more than surprised. We were offered a different room which we declined. Correction was to be arranged after we departed. Breakfast is expensive given that there are numerous breakfast cafes very nearby. We would certainly return here. Compared to our experience in similar London hotels, we had a very positive experience here again .
Dear Guest Thank you for your detailed review. We're delighted to hear that you enjoyed your stay, We also appreciate your feedback regarding the reception welcome and bathroom shower facilities. Your comments have been shared with the team for immediate correction as we continue to improve our guest experience. Thanks you once again and we look forward to welcoming you back on your next visit to London. Best Regards Deep Ghosh Hotel Operations Manager
One of the finest hotels in central london. From the warmth of the staff to the air conditioners in the room working perfectly ….
Dear Guest Thank you for your wonderful review. We're thrilled to know that our hotel felt like a home away from home. It's especially rewarding to hear that both our team's hospitality and the comfort of your room made such a positive impression. We look forward to welcoming you back for another exceptional stay in London. Best Regards Deep Ghosh Hotel Operations Manger
Short walk to the tube and well located. Debated between a 3 or 4 star review but for us a few things let it down…. When booking it says you will be automatically upgraded to a superior room if available but this was not mentioned at all at check-in where the staff seemed generally disinterested and not terribly friendly. That vibe continued to the concierge desk and restaurant staff at breakfast. The housekeeper however was friendly and smiley👍 The room was clean and ok but not terrific. Slept reasonably well. Had to ask for more tea coffee and milk as supplies in room are a bit stingy. Breakfast was disappointing although other reviewers have enjoyed so perhaps it's just personal taste. Overall ok but have stayed in better hotels in London. Not sure if we would return
Dear Guest Thank you for taking the time to share your honest feedback. We are really please to know that the location was convenient and you had a comfortable night sleep however we're sorry that several aspects of your stay fell short of expectations. We understand how important a warm welcome and attentive service are, and we're disappointed to hear that this was not your experience with some of our team members. We also appreciate your comments regarding the room amenities, upgrade communication, and breakfast offering. Feedback such as yours helps us identify areas where we can improve. Thank you again for your balanced review. We hope you might consider giving us another opportunity in the future to provide the experience we aim to deliver to every guest. Best Regards Deep Ghosh Hotel Operations Manager
We had a wonderful experience. The afternoon tea was fresh and delicious. Our servers were all friendly, especially Agnes, who checked on us and made sure we were happy with everything. We look forward to dining here again.
Dear Guest Thank you for your kind words! We're delighted to hear you enjoyed the fresh and delicious afternoon tea. Agnes and the team will be so pleased to know they made your visit special. We truly appreciate your support and look forward to welcoming you back again soon. Best Regards Deep Ghosh Hotel Operations Manager
Wonderful experience, great afternoon tea and customer service
Dear Guest Thank you for your lovely feedback! We're so glad you enjoyed the afternoon tea and customer service. We look forward to welcoming you back again soon! Best Regards Deep Ghosh Hotel Operations Manager
Agnes was wonderful and very accommodating
Dear Guest Thanks a lot for your wonderful feedback and we will be sure to pass the feedback to Agnes . She will be thrilled to know . Wish to see you soon . Best regards Deep Ghosh Hotel Operations Manager
The hotel was wonderful…clean and gorgeous. Location was perfect. One of our favorite was the bartender Agnes, she was absolutely amazing. Every night she put her heart into every drink and made our experience so relaxing after our fun days! Thank you!!!
Dear Guest Thank you so much for your wonderful feedback. We're thrilled to hear you enjoyed the hotel, its cleanliness, and perfect location, and that your evenings were made even more special by Agnes. She truly puts her heart into every drink, and she will be over the moon to see that you mentioned her in your feedback. We hope to welcome you back again soon for another relaxing stay. Best Regards Deep Ghosh Hotel Operations Manager
Agnes and all team members are fantastic. Thank you so much
Dear Guest Thank you so much for your kind words. We're delighted to hear that Agnes and the whole team made such a positive impression. Your appreciation means a lot to everyone, and we hope to welcome you back again soon. Best Regards Deep Ghosh Hotel Operations Manager
Agnes made us each a wonderful classic martini and manhattan. She was so friendly and welcoming. Just what we needed to wind down for the evening.
Great location for touring, close to the Tube, pleasant staff - shout-out to Franco, our server at breakfasts - overall wonderful stay.
The location was great. The atmosphere was good. The rooms clean. The breakfast was great. Milton took care of us every morning and was kind always with a smile! He should be managing! Max was also great, he was kind, helpful and is a great asset and problem solver.
Dear Guest Thank you for your lovely feedback We're delighted you enjoyed your stay, especially the location and breakfast. Milton and Max will be so pleased to hear your kind words, they're truly valued members of the team. We hope to welcome you back again soon!. Best Regards Deep Ghosh Hotel Operations manager
The four star is really from the wonderful and delightful lady in the and Anges. She was wonderfully welcoming and and patience with our parties needs and looked after just like you would expect . The hotel was comfortable and did the job , check in was clunky and evening reception coverage not the best But the resonantly of tie staff made up for poor managment decisions in my opinion on shifts etc Agnes. Thank you. You made us smile and you fed us well x
Dear Guest Thank you for your thoughtful feedback. We're so pleased Agnes made such a positive impression, she'll be delighted to hear your kind words. We also appreciate your comments on check-in and reception, and will take them on board as we continue to improve. We hope to welcome you back again soon. Best Regards Deep Ghosh Hotel Operations Manager
Fabulous location, lovely hotel. Rooms clean. Breakfast amazing. Special thank you to Agnes in the bar in the evenings. Lovely lady, very helpful and accommodating .
Dear Guest Thank you for your wonderful feedback. We're so pleased you enjoyed your stay specially the breakfast. Agnes will be delighted to hear your kind words, she truly is a star. We look forward to welcoming you back soon. Best Regards Deep Ghosh Hotel Operations Manager
Amazing afternoon tea and lovely service from Agnes
Dear Guest Thank you so much for your kind words. We're delighted you enjoyed the afternoon tea, and we'll be sure to pass on your lovely feedback to Agnes. We hope to welcome you again soon. Best Regards Deep Ghosh Hotel Operations Manager
This is a regular visit for me to this hotel. The staff are helpful, engaging and friendly. Trying to accommodate all requests. Marina and housekeeping team very good!
We had a Lovely experience with afternoon tea . My family loved it . Service was fast , quick & fantastic . Manager Amit was humble and took care of us from start till the end . Cakes were incredibly good and so the sandwiches . Lovely , calm and peaceful place to spend time with .
Dear Guest Thank you so much for your kind words. We're delighted to hear that you and your family had such a lovely afternoon tea experience. It's wonderful to know you enjoyed all the servings . We'll be sure to pass along your appreciation to Amit and i am sure he'll be thrilled to hear your feedback. We look forward to welcoming you again soon! Best Regards Deep Ghosh Hotel Operations Manager
Amazing location and staff and value for money
Dear Guest Thanks a lot for your wonderful feedback , as always and hope to see you soon in two months time . Best Regards Deep Ghosh Hotel Operations manager
Terrible terrible hotel. Horrendous stains on the mattress. Dried spilt (what looked like tea or coffee), all over the long draped curtains in the room I was in. Reported it with pictures to the manager and told me I was over reacting! I spent £270 on a room. Absolute disgusting behaviour and when I wanted to complain, they tried everything possible to provide me with made up email addresses and contact numbers.
Dear Guest, Thank you for taking the time to share your feedback. I am truly sorry to read about your experience and the distress caused during your stay with us. What you have described regarding the condition of the room and the way your concerns were handled is completely unacceptable, and certainly not reflective of the standards we strive to uphold. Please accept my sincere apologies for the inconvenience and disappointment you experienced. I am especially concerned to hear that you felt dismissed when raising such serious issues, this is not the level of service we ever intend to provide and has completely come as a surprise to us . We would be very grateful if you would consider giving us a second opportunity to make amends for your past experience. Your feedback is extremely important to us, and we would genuinely appreciate the chance to understand more about what happened so we can address it properly and ensure it does not happen again. If you are willing, I would welcome the opportunity to speak with you directly. Please feel free to contact me at your convenience at [email protected] . Thank you again for bringing this to our attention. I do hope we can restore your faith in us. Best Regards Deep Ghosh Hotel Operations Manager
Great for first afternoon tea experience. Both of the waiters were accommodating and looking after us with what we may need.
Dear Guest Thank you so much for your kind words! We're delighted to hear you had a great first afternoon tea experience with us. It's wonderful to know our team made you feel well looked after. We hope to welcome you back again soon! Best regards Deep Ghosh Hotel Operations Manager
I had an early morning arrival in London, so I emailed the hotel in advance to let them know. And when I got to the hotel at 10 am, my room was already ready for me. Much appreciated! Similarly, I was given a late check-out at 2 pm without any hassle, which I am grateful for. Overall, all members of staff were friendly and accommodating. My room on the 6th floor was clean and tidy, and in good condition, but perhaps unsurprisingly, not very large, which is to be expected in London. The room nevertheless came with a comfortable bed (wide enough for one, but a bit narrow for two), a desk and chair as well as a coffee table and an armchair. There was a safe and two 0.5 L water bottles, replenished daily. The A/C was effective and the wifi free, fast, unlimited, reliable and easy to use. The bathroom came with a bathtub and wall-mounted shower. Bathrobes were provided, too, as were single-use minibottles of shampoo, shower gel and body lotion and small bars of soap. I much appreciate these single-use items as I have read too many stories about the non-tamper-proof containers some hotels place on their bathroom walls to save money. The hotel has a restaurant, open for breakfast, lunch and dinner, but I did not try it this time. I paid 260 EUR/night for my room, without meals. It is not cheap, but hotels in London rarely are. This was a good choice and the service-mindedness of the staff made it well worth the money. The location is great, a few minutes' walk from Green Park tube station (direct tube to Heathrow), with lots of restaurants and shopping opportunities close by. I have stayed here in the past and will definitely stay again.
Dear Guest Thank you so very much for your detailed and thoughtful review. We're delighted we could accommodate your early arrival and late departure to make your stay more comfortable. It's great to hear you enjoyed our location, rooms, and the friendly service from our team. We truly appreciate your continued support and look forward to welcoming you back again soon! Best Regards Deep Ghosh Hotel Operations Manager
Amazing hotel and Staff, from the moment we arrived everything was perfect. Staff very welcoming, pleasant and very attentive (thank you). Very relaxed atmosphere, bar area great, and very clean. We had a balcony room 704 which was amazing have a view over the roof tops of London. And room was very comfortable, clean and everything we needed. Can't wait for your next visit we'll done to all the staff and keep up the hard work.
Dear Guest Thank you so much for your wonderful review and feedback . We're delighted to hear you enjoyed your stay, especially the room and the views over London. It's great to know our team made you feel welcome and well looked after. We truly appreciate your kind words and look forward to welcoming you back again soon. Thanks again and hope to see you soon in near future . Best Regards Deep Ghosh Hotel Operations Manager .
We had a great afternoon tea with excellent service by Agnes.
Dear Guest So glad you enjoyed your afternoon tea. Agnes will be thrilled. We hope to see you back for round two soon . Best Reagrds Deep Ghosh Hotel Operations Manager
Really fun, nice and calm vibe, we were served by Agnes who was super lovely and amazing! The food was all delicious- the cakes especially! I had a great time for my 20th birthday and would 100 percent recommend
Dera Guest We're thrilled your 20th birthday was a hit. Agnes will be blushing at your kind words, and we totally agree, the cakes do have a fan club of their own. Thank you for recommending us, we can't wait to celebrate with you again. Best Regards Deep Ghosh Hotel Operations Manager
Agnes's was luck a lovely lady I really appreciate her by the bar made my experience so lovely I had suck a lovely time
Dear Guest Thank you for your kind words! We're so happy Agnes made your time with us so enjoyable, she'll be thrilled to hear this feedback . Hope to see you soon in near future . Best Regards Deep Ghosh Hotel Operations Manager
Agnes was so lovely on the bar. She was such a great host and made sure we were well taken care of! I would come back here for her alone!
Dear Guest Thank you so much for your kind words. We're thrilled to hear you had a great experience with Agnes, she'll be delighted to know. We can't wait to welcome you back soon. Best Regards Deep Ghosh Hotel Operations Manager
great service clean room very hospitable staff special mention to mr subdeep takes extra care your request are taken care i highly recommend this hotel .
Andrea was great with a complicated booking. Staff fantastic and the rooms are clean and great. Good breakfast and nice small gym.
We had a fantastic experience staying at the Washington Mayfair Hotel. From the moment we arrived, the service was warm and welcoming. A special mention must go to Deep, who truly went above and beyond to make our stay memorable. The hotel staff took great care of us throughout our visit and were always attentive, friendly, and ready to help with anything we needed. Their professionalism and kindness really added a personal touch that made us feel right at home. The hotel itself is elegant and perfectly located, with comfortable rooms and excellent amenities. We thoroughly enjoyed our time here and wouldn't hesitate to return. Highly recommend!
Dear Guest Thank you so much for your kind words and wonderful feedback. We're absolutely delighted to hear that you felt so well cared for by our team and that their attentiveness and friendliness helped make your stay feel like a home away from home. It's also great to know that you enjoyed the elegance of the hotel, the comfort of the rooms, and our amenities. We're thrilled that you had such a positive experience and truly appreciate your recommendation. We look forward to welcoming you back again soon! Best Regards Deep Ghosh Front Office Manager
Amazing hotel. Love the personalised service. Deep from the hotel is truly a rock star with great attention to detail and guest service.
Dear Guest . Thanks for your feedback and good to know that you had a memorable stay with us . Looking forward to welcome you back soon in near future . Best Regards Deep Ghosh Front Office Manager
the staff are amazing and helpful and my best wishes to Mr. Deep was amazing and helpful all the way taking care of our requirements and making sure we had a pleasant stay .
Dear Mr Lootah , Thanks you very much for your review, really appreciate you taking out time from your busy schedule and giving us feedback . Hope to welcome you back to the Washington Mayfair Hotel later this month . Deep Ghosh Front Office Manager
Nous vous répondons sous 48H
Discutez par Messenger 
Echangez sur WhatsApp 
Discutez avec l'assistant vocal 
Nous écrire par message 
En direct par le chat 
Par WhatsApp
