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Queensway Hotel, Sure Hotel Collection by Best Western, Londres

147- 149 Sussex Gardens, W2 2RY, Londres, Great Britain - See on a map
Queensway Hotel, Sure Hotel Collection by Best Western - Queensway Hotel, Sure Hotel Collection by Best Western The Queensway Hotel, Sure Hotel Collection by Best Western is ideally located in the center of Londres. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

A convenient Central London base near Hyde Park. Occupying an elegant tree-lined road in a leafy part of Paddington, Queensway Hotel, Sure Hotel Collection by Best Western boasts a fantastic location in the heart of London, ideal for business travellers, sightseers and shoppers alike. It’s only a 3-minute walk from Paddington Station, so getting around the capital is a breeze. Comfortable and affordable, the hotel has a 24-hour front desk and 40 bedrooms that include singles, doubles, twins and triple rooms. Enjoy home comforts, including a flat-screen Freeview TV, hairdryer, tea and coffee-making facilities, in-room safe and free Wi-Fi. Business travellers will also appreciate the handy desk and direct-dial telephone with voice messaging service. Being in such a fabulous central location, you’re close to a wealth of top attractions at Queensway Hotel, Sure Hotel Collection by Best Western. Walk to Hyde Park, Kensington Gardens, Little Venice and the iconic shopping destination of Oxford Street. Or catch the Tube to Buckingham Palace and fashionable Knightsbridge where Harrods and Harvey Nichols are situated. From Paddington Station, you can also reach Heathrow Airport in just 15 minutes via the Heathrow Express train if you have a plane to catch.

Sure Hotel Collection

Queensway Hotel

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Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box

Guest reviews

In partnership with tripadvisor fr
based on 499 guest reviews
NOTE ISSUED
Excellent
130
Very Good
126
Average
136
Poor
71
Terrible
36
REFER TO NOTICE
Business Business
54
Couples Couples
127
Family Family
102
Friends getaway Friends getaway
102
Solo travel Solo travel
69
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"ALMOST ALONE"

5
User 20/03/2020

This is my second stay here , surely very stressful and challenging times and despite all what's going on , the people here are reassuring me , and doing an excellent job , hygiene level is great . Thank you guys keep it up .

"Close to Paddington station"

3
AliceR641, Hobart, Australia 14/03/2020

After one night we informed them our cold water tap at the basin was running warm, when we went back up to our room that afternoon nothing had changed. I soon had a phone call about this and they offered us another room - which had no problems and was actually bigger. Occasionally the lift didn't work and the taps in the toilets down near the breakfast room didn't work either. The elevator isn't actually on the same level as the floor you're on either so you will still have to carry your luggage up some steps. A bar fridge would've been nice to have too. Room for improvement, but okay.

"Good Hotel"

5
DMan93, Eastleigh, United Kingdom 09/03/2020

Stayed here for 1 night 31st January and cannot fault the hotel bed was comfy got a good nights sleep despite a few drinks that night, shower was working well and breakfast good but maybe more hot foods would be better. Location is good only a minute or two from Paddington so cannot fault it one bit.

"Excellent hotel for weekend trip to London"

5
User 01/03/2020

Stayed overnight for recent theatre trip to London. Great location, excellent pub, the Victoria, just round corner which does great food so didn't matter that there was no bar or restaurant in the hotel. All hotel staff extremely helpful and friendly and rooms very clean and comfortable. Continental breakfast is available but we didn't fancy that so popped over to nearby cafe for bacon and eggs before checking out. Very pleasant stay and would use again.

"Good Experience"

4
MeenaMando, Hurghada, Egypt 01/03/2020

Clean moderate size room with good breakfast , location is excellent close to all attractions , sites and city center ,Staff was very friendly and had a nice sense of humor o Would visit again , well ,price too

"Customer service oriented"

5
User 20/02/2020

Excellent friendly staff , committed to facilitating your stay . I appreciated very much their politeness and sense of humor which made this place special in many ways ... Other than that the hotel was good re: room size , bathroom size , breakfast , value .. etc I will come back to stay here again in the future .

" Good times"

5
User 13/02/2020

Again very convenient stay , the greenery and short walk to Hyde park makes all the difference . 5 min walk from Bakerloo line which goes to regents park ( London Zoo ) . Professional customer service and nice continental breakfast . Will visit again !

"Charming stay"

5
aeldefraoui, Dubai, United Arab Emirates 04/02/2020

I must admit, I am impressed with the character, charm and friendliness of the Queensway hotel. The location is excellent, the room was spacious and the bathroom while on the smaller side was spotless. The bed was very comfortable. This stay was excellent value. I highly recommend for couples looking to explore London.

"great choice"

5
User 03/02/2020

We stayed in a nice spacious room on the ground floor (11) . The bedroom was crystal clean supe tidy , very nice smell @ the bathroom with nice skylight , excellent WiFi , brand new Tv & Lots of tea and coffee. Continental Breakfast with multiple variety @ excellent price . The staff was amazing , extra helpful and friendly . Also the deal we booked was amazing , location is superb too .. Overall Excellent hotel @ great value .

"London Again ❤️"

5
User 31/01/2020

We got a Spacious family room on the 4th floor , Very clean with a window overlooking green gardens . Cool smart Tv and excellent WiFi. Good breakfast . Staff recognized us from our previous visit last April with warm greetings which made us comfortable and felt very homey . Again our overall stay was excellent .

"1/4 way decent hotel in good location"

2
Marion F, New York City, New York 29/01/2020

There were more cons than pros to this hotel, in fact the only pro was its location and since its one of literally 20+ hotels in that area, not even that can count. Con1-four floors of room w/ an elevator that only goes to 3 Con2-no "dont disturb signs" which meant housekeeping knocked on the door every day asking if i wanted the room cleaned Con3-wifi, it went out no less than 2 times a night when i used it, every night/ Con4- the fact that there are more cons that i can list, but these were the biggest and most annoying as they ranged from easy to impossible to correct.

"Lovely experience"

5
saramohamed55, Hurghada, Egypt 20/01/2020

Charming little hotel situated in the heart of London, just a few minutes away from Oxford St. and Hyde Park ! Our room was clean and our sleep was quite comfortable and fast free WiFi was a bonus! In the morning, my husband and I had a nice breakfast consisting of warm toast, cheese, eggs, fresh fruit and cereals and were greeted by friendly staff. Overall our stay was pleasant, good value for price and we would come back again:)

"Queensway Hotel - Paddington area of London"

5
sturtc, Kemah 06/01/2020

If you're looking for a nice quaint place to stay while visiting London, Pick this hotel. Great staff, close to all major transportation, (Underground, Paddington Station, Hyde Park...ect) The Tube Station around the corner only takes 13 minutes with one small transfer, to Victoria Station, where a short 5 minute walk will find you at Buckingham Palace. Abbey Road is 1.5 miles away, and a very nice walk.

"YES"

5
User 06/01/2020

Next to Hyde park .. walking distance from Winter Wonderland Room very comfortable and clean with strong WiFi .a very good price - Amazing Staff We would defiantly stay here gain for so many reasons . In Love with London ❤

"Lovely"

5
Ranjika, London, United Kingdom 31/12/2019

Very good accommodation and breakfast , super clean and comfortable . Plenty of pubs and restaurants near the hotel , Paddington station is a 3 min walk too. We had a lovely time here and would consider staying again . Tip : Book early for better deals

"Warm and comfy"

5
User 22/12/2019

It's very basic, simple and warm hotel clearly as advertised . It's location ,cleanliness and price make it very special so I intend to stay again in case of visiting central London , wonderful city and experience !

"Great stay"

5
EmanMadkour, Egypt 22/12/2019

If you're visiting Central London up to a week then this is the place . Convenient on all levels . Value , Airports , public transportation, staff , breakfast , comfort , rooms , bathrooms , cleanliness , wonderland , pubs , restaurants , etc ..... Check the pictures before you book .

"Excellent hotel"

5
User 17/12/2019

We had a very nice time staying at the Queensway. The room was very clean and neat. Breakfast has a selection, the location is perfect and just a few minutes from Paddington. The hotel staff were friendly and helped us out with everything. We would specially like to thank Tio for his warmth. We would definitely come back.

"Not so good"

2
Baciccia_Riou, Avigliana, Italy 08/12/2019

Let's start with the positive aspects: the convenient location at Paddington Station and Hyde Park and friendly staff. Neagative Aspects: the small room on the 4th floor with a bed against the sloping roof wall, a mini bathroom, a non-working safe and another guest's entrance during the night to which they had obviously provided the same key card, spoon and cups not particularly clean, non-adjustable heating with thermostat.

"Requirements Fulfilled ⭐"

5
User 07/12/2019

Just used the room ( 108 ) for sleeping as I was out all day . The sleeping experience was great , strong shower , very clean , plenty of tea and coffee sachets , strong Wifi ,Good breakfast. I would recommend it for business travelers , For that price in this location.

"Cheap, that's about all that is positive..."

2
Fazer_il, Paris, France 13/11/2019

On the plus side, it's cheap, close to Paddington station, the room was clean and the staff were sort of friendly. On the minus (described in order of appearance): 1. Lift doesn't go to all floors, especially the 4th floor - you need to take it to 3, then climb up a way narrow and tall staircase with your suitcase. I can't even start to imagine how someone less able-bodied would do this. 2. The room doesn't have an air condition, or I didn't find it (it has, wait for it... an old style desk fan to compensate. The 80's are back!) So while this is England, and November temps doesn't really call for an aircon, I guess people come here in the summer as well. 3. The room does have a heater, but guess who controls it? The guys in the lobby... When you want to ask them to switch it on, you find out there is no phone in the room, so you need to run downstairs and then up again every time it is off (go back to item 1 about the lift). 5. and then you try to use the toilette... just to find out that above the toilette they have installed... the SINK! so that when you sit on the toilette the sink hits your chest. Read a book or use your laptop while on the toilette? oh! that sink again! but well... I guess it's better not to sit there for long, so that arrangement has it's health benefits. Overall, thank god I'm only staying here one night. But hey, it's London, what an amazing city.

"Excellent Location but ..."

4
Emmanuel M, Athens, Greece 29/10/2019

This hotel is at an excellent location, very close to Hyde Park and the Paddington station, from where you can go easily anywhere. The hotel is very clean and quiet. The rooms are warm but relatively small and the bathrooms are small too. Even that it is a 3 star hotel, there are some points that they could easy fixed with no or very little cost. Breakfast is very poor [there is no meat at all] even thought they call it continental. Shampoo at the bathroom is packed at those very old fashioned sacks (you will need at least 2 days of use to understand where and how they open). Soap is not included at bathroom !!. Forget any other kind of room / bathroom amenities. There is a boiler for coffee at the room, but the personnel does not recover / refill the point with new coffee sacks every day. The personnel at the restaurant are immigrants (no problem with this) and they speak out loud at their own language during the serving time, they do not wear any kind of a formal work uniform for the place and the worst of all they wear the clothes they came from their homes / outside (and it seemed to me that they also do the rooms housekeeping with the same clothes too!!). They also eat breakfast among the client's tables during the service time. The bed sheets are not changed as soon / often as they should be. They do not mop the bathroom daily. The personnel at the reception and especially those at evening and night shifts are at least amateur (except one person who seems to be the chief receptionist and he is formally dressed and very very polite, helpful and professional). Easy and very low cost issues to fix (some training also ??). I would certainly think twice to stay again to this hotel and that's just because of the fine location.

"Comfort and Value for Money"

4
User 29/10/2019

So many mid-range London hotels are shabby and poor quality. This one was comfortable, clean, well staffed and with a professional atmosphere throughout. Breakfast is continental but good quality and plentiful. Staff were great.

"Excellent Comfort level"

5
User 25/10/2019

A very nice hotel located at one of the most central areas in central London , 5 min from Paddington station . The en-suite comfort level was excellent , super duper clean . Basic continental breakfast at a great price Overall the Value was fantastic , and I would highly recommend it to others .

"38 £ triple room "wonderful deal""

5
User 10/10/2019

I was skeptical when booking at first as I found a 3 night deal with the first night for 38£ including breakfast . As I arrived check in was fast , the room was literally spotless, bathroom smelled very nice too, overall the room was very comfortable and i had a very good night sleep. Staff were very helpful and pleasant as well . I would recommend this hotel to anyone specially for this wonderful deal , it reminded me of Easyjet crazy deals back in the 90's .

"Best place to stay at in Central London"

5
User 08/10/2019

I read a lot about the location of this hotel but really didn't expect that it would be so close to the Hyde park . I didn't have any breakfast as I prefer it cooked and they only do continental . The room was comfortable and spotless and the deal was great , I booked again a great deal next January

"Laid back and simple"

5
User 06/10/2019

I love London in the fall and the hotel was very relaxed and practicle. The neighbourhood has a lot of green spaces, I enjoyed going for walks around the hotel. The room was as in the pictures exactly . Cozy sized room and bathroom , very clean and comfortable with a nice Tv and fast Wifi, also tea and coffee machine. Overall its good value for money and I would go again when I visit London.

"Disappointed"

1
E S, Phoenix, Arizona 05/10/2019

Left notes in our reservation about the possibility of an early check in (1200) but when we arrived, were told to come back at 1400, which we did. Got a room up on the top floor, which requires bringing your luggage up the stairs of the last floor, through a very narrow passageway. Upon entering the room, were met with a very strange smell (sewer gas?) which was not pleasant. Came back down and informed the front desk, he said we are out of luck, they are fully booked. We said we wanted to talk to the manager, front desk guy said maybe he had something else, but we needed to retrieve our luggage and bring it back down, which we did. After working with other guests, front desk guy finally has another room for us, which requires another trudge up the stairs. This room is tiny, but it doesn't smell. At this point, we're thinking we'd better take it. Despite the bad first impression, everything else here is just OK, but would never recommend this place to anyone.

"Excellent service"

5
User 01/10/2019

Really excellent staff, very clean and comfortable hotel. Great location near Paddington and Bakerloo line. Location is quiet, breakfast is good. The staff are fabulous and went out of their way to help during my stay.

"Excellent stay"

5
User 15/09/2019

Comfortable room , location with this price , service & breakfast - could be briefed in one word : Excellent . I thank very much the Queensway's Staff for making my stay so pleasurable , visiting soon again with more people .

"Nice Break"

5
User 14/09/2019

I liked the hotel , the rooms and bathrooms were very comfortable and clean . Staff was very friendly and had a nice sense of humor , Continental breakfast with limited variety but good - with excellent price of 5£ . Location and price are magnificent , would visit again .

"Lovely stay"

5
User 12/09/2019

The location is excellent, the room and bathroom are medium in size but very clean and comfortable.  We did not buy breakfast as we prefer to try the breakfast in new places rather than the hotel.  The price is excellent .

"Central London"

5
User 01/09/2019

Very well located , 5 min from the train station that is connected to Heathrow airport by a 15 min train . Comfortable clean room , friendly staff small reception with a sitting area , budget continental breakfast #TouristHotel#GreatValue

"Basic"

3
User 29/08/2019

In need of modernisation, the rooms especially the bathroom were very tired and basic. Our room was adequate for a free one night stay as I used reward points but I wouldn't stay again. The area looked very nice and underground very near.

"Very Happy"

5
User 22/08/2019

Very cozy English hotel that i fell in love with. Pure English experiencem rooms not too large but not too small. Bathroom was ok, breakfast ok, Location is 99%, price value 99%. Special thanks to Theo (thumbs up) would like to visit in the future.

"Great times"

5
MSZNLN, Dubai, United Arab Emirates 20/08/2019

Location was epic- very comfortable stay in a clean and modern double room- Breakfast offered ample choices served by friendly and helpful staff. Overall experience was very pleasant, would definitely revisit again.

"Fabulous ! Hyde Park Side Hotel"

5
Yk8107, Switzerland 20/08/2019

Charming English style hotel situated in an ideal location in the midst of gorgeous London city. All bedrooms are designed to accommodate one, two or three adults comfortably, while the decor is simple and spotless. All bedding is very comfortable and bathrooms equipped with all basic needs .The hotel reception though small, radiates a comfortable and friendly space where you can hang out and plan your day's itinerary with your family or friends. And then the highlight of this Hotel is it's lovely friendly and helpful staff dedicated to help you with everything you need and commuted to make your stay as pleasant as possible. You would also enjoy a varied and quite filling breakfast every morning in the breakfast room in this lovely Hotel .Located in a safe neighbourhood with lots of shops and small restaurants and only two blocks from Hyde Park , about 1.5 km from Oxford Street for shopping . It is a few minutes walk to Paddington Station were you get on the Bakeloo line so easy to access the West End for theatres , the London Eye and the National Gallery and of course the train from Heathrow goes to Paddington so easy transit access to and from airport . Overall my stay there was great and I would definitely revisit again!

"Great location and comfy place!"

5
User 19/08/2019

The location is so good, I walked to Piccadilly Circus, Leicester square. Spotless room with comfy duvets, Bathroom with plenty of towels, soap & Shampoo , staff was very helpful and smily, a lot of young crowd there so it feels very alive and the price was amazing .

"Thank you for the upgrade"

5
Boureidy, Cairo, Egypt 31/07/2019

I had a complimentary upgrade from single to double to make my stay more comfortable , I really appreciate the kindness and the superb attitude from Theo at the reception . I liked the TV in my spotless room it was very modern .I am looking forward to visit London again and stay at the beautiful Queensway

"Wonderful Staff, nice renovated rooms"

5
szizo, Cairo Governorate, Egypt 27/07/2019

A Discovery Hotel that offered me a magnificent location with a great value , plus very nice rooms with varied continental breakfast, I wouldn't think twice before I choose somewhere else for my next stay in this Lovely city. Thank you to the staff for looking after us.

"Everything you need!"

5
User 26/07/2019

Great location, very central in the city. Such a pleasant, homey hotel with lovely staff, super clean rooms and breakfast with lots of variety. Everything was great and if I ever come back to London I would definitely stay here again!

"London in Summer"

5
ahmedsI4322AH, Oakville, Canada 25/07/2019

I am writing this review as I was extremely satisfied from the super nice treatment that I had at this lovely Queensway , the deal that I had was amazing . 100% I will be staying here again in all my future visits , I would recommend it to all my family and friends .

"Nice City Center Hotel"

5
SzahranTravel, Cairo, Egypt 23/07/2019

A City Center Hotel planted between the trees , next to Marble Arch, Oxford street, Hyde park , etc... considered what I have learned to be a Typical Victorian English hotel , very clean , super cozy I would recommend to London first timers and families for its Location, service and Value.

"IT FEELS LIKE HOME!!!"

5
tm19481948, New York City, New York 17/07/2019

I have been staying in this hotel in the last 30yrs, it is all about location location, few minutes walk from the Paddington train station, close to a many restaurants in Paddington, clost to London underground and buses to central London, I can go on and on. The best part about this hotel is its staff, so friendly and charming, and this management know how to retain its staff, I have seen some staff there in the last 15yrs, so I really feel like going home when I stay at this lovely Queensway Hotel.

"Awful hotel"

2
User 17/07/2019

Small rooms, poor breakfast and no air conditioning. Also not able to produce a vat receipt. Is that even legal? 2nd time I've stayed I a best western hotel and 2nd time I've submitted a negative review

"Short great stay"

5
Nohaelsebaie, Cairo, Egypt 12/07/2019

We booked this accommodation based on Tripadvisor reviews and it was as expected. Great location with lots of restaurants and pubs around , express check in and check out , very clean room almost spotless , comfortable bedding , tea and coffee available in the room , very good staff , great money value , we wish we stayed more .. next time .

"Bad experience"

3
Vikash7187, Vadodara, India 09/07/2019

All rooms are not with AC so confirm before booking...as lift was not working since 1 month and that makes more terrible in the stay...will not recommend the hotel.. even the break fast staff is hiding falour yogurts....not good experience

"In the Heart of London"

5
madkou, Egypt, Arkansas 04/07/2019

Loved it ❤ , very cozy casual Victorian hotel in city center London . I have been really impressed with the level of cleanliness plus the extra friendly service .. I would recommend it for everyone that I know for it's high efficiency and great value .

"Very good accommodation"

4
Daydream97217, Washington DC, District of Columbia 01/07/2019

Very nice area for accomodation, the staff were helpful and helped us with all our bookings, the room was very clean and the breakfast continental varied , would consider staying here again if we visit central London in the near future ..

"Verey Nice Neighborhood"

4
User 26/06/2019

Medium size room , Nice staff , good price , 2 min away from the Big bus sightseeing booth which is in front of the hotel on the other side of the road , Nice restaurant close by called San Marco . A lot of Hookah places 5 min walk from the hotel.

"Leisure time"

5
User 24/06/2019

I had a fantastic time with my friends here in London and this hotel is exactly what we needed , Super location , very close to the railway station , baggage storage at early check in and late check out , simple modern clean rooms and extra friendly staff .. The stay was excellent and would come here back again .

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