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Queensway Hotel, Sure Hotel Collection by Best Western, Londres

147- 149 Sussex Gardens, W2 2RY, Londres, Great Britain - See on a map
Queensway Hotel, Sure Hotel Collection by Best Western - Queensway Hotel, Sure Hotel Collection by Best Western The Queensway Hotel, Sure Hotel Collection by Best Western is ideally located in the center of Londres. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

A convenient Central London base near Hyde Park. Occupying an elegant tree-lined road in a leafy part of Paddington, Queensway Hotel, Sure Hotel Collection by Best Western boasts a fantastic location in the heart of London, ideal for business travellers, sightseers and shoppers alike. It’s only a 3-minute walk from Paddington Station, so getting around the capital is a breeze. Comfortable and affordable, the hotel has a 24-hour front desk and 40 bedrooms that include singles, doubles, twins and triple rooms. Enjoy home comforts, including a flat-screen Freeview TV, hairdryer, tea and coffee-making facilities, in-room safe and free Wi-Fi. Business travellers will also appreciate the handy desk and direct-dial telephone with voice messaging service. Being in such a fabulous central location, you’re close to a wealth of top attractions at Queensway Hotel, Sure Hotel Collection by Best Western. Walk to Hyde Park, Kensington Gardens, Little Venice and the iconic shopping destination of Oxford Street. Or catch the Tube to Buckingham Palace and fashionable Knightsbridge where Harrods and Harvey Nichols are situated. From Paddington Station, you can also reach Heathrow Airport in just 15 minutes via the Heathrow Express train if you have a plane to catch.

Sure Hotel Collection

Queensway Hotel

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Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box

Guest reviews

In partnership with tripadvisor fr
based on 539 guest reviews
NOTE ISSUED
Excellent
149
Very Good
140
Average
138
Poor
74
Terrible
38
REFER TO NOTICE
Business Business
56
Couples Couples
136
Family Family
106
Friends getaway Friends getaway
115
Solo travel Solo travel
71
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very good experience"

4
User 11/05/2022

I liked the hotel as it's located 15min from Heathrow airport by the Heathrow qexpress train . The express train stops at Paddington which is the central station to use the tube anywhere to access London . The hotel itself is a 3 min walk from the station and Hyde park There is a bag storage room useful if you arrive early also an express check in / check out so you don't need to waste time . The staff are very friendly and helpful . A continental buffet available for 7£/ person which is good for what they're offering . The room itself is basic expect practicality not luxury , cleanliness , tidiness, quietness , strong wifi , wifi tv , airy large window , a nice smell , comfortable bed and pillows , decent size bathroom on the smaller side , coffee and tea facilites . The value is great for this category . I am happy to visit again and would defiantly recommend it for groups , buisness , tourists ..

"Basic , casual , practical"

5
User 07/05/2022

The receptionist told me all the information I needed for my stay . The room was very clean and tidy , private bathroom was small but ok. Continental breakfast was good but finished at 9:30 am would've preferred if it finished later. Lots of great restaurants and pubs within a walking distance. I'd highly recommend to others.

"Hyde park side hotel"

5
User 07/05/2022

Pleasantly sized room in central London. It was very clean , quiet and comfortable . The receptionist was very friendly and helpful . Many good cafés and pubs in the vicinity Ideal for overnight and weekend stays , great value

"Queensway hotel London"

5
User 06/05/2022

Victorian converted buildings to a warm hotel in the heart of London Hyde park is literally a 2 min walk , lots of pubs and restaurants around as well . Room was clean , comfortable . Staff were helpful and pleasant . Value was great . It's a basic accommodation that's done really well and I would gladly stay here again .

"What you see is what you get"

4
User 03/05/2022

Probably one of the best locations you can get to access London . Next to Paddington station and the beautiful Hyde park . The room size is as advertised . very clean and tidy , strong wifi , coffe and tea facility . Quiet at night so you get good sleep . N.B : Good Continental breakfast is served for £7 Excellent for business , leisure and group trips I would recommend it to everyone I know

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad that your stay was comfortable and pleasant . We look forward to welcoming you again. Kind regards,

"Great value"

5
User 02/05/2022

I have stayed 3 nights in this wonderfully located hotel . Spotless room pleasantly sized with comfortable bed , pillows & good amenities The staff were friendly , helpful and attentive to your needs. Great experience for this category . Would use it again

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad that your stay was comfortable and pleasant . We look forward to welcoming you again. Kind regards,

"Very convenient"

5
User 02/05/2022

The staff are very friendly and helpful , quick check in, location is outstanding , very close to Hyde park , good breakfast . Victorian house , Comfy bed , clean , tidy and excellent wifi . Overall the experience was great I would come here again

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad that your stay was comfortable and pleasant . We look forward to welcoming you again. Kind regards,

"Queensway"

5
User 29/04/2022

Clean hotel with very friendly and helpful staff that comes with an excellent value for central London b&b . Bathrooms renewed , excellent wifi , tasty breakfast . I enjoyed the location , short walks to Hyde park , colicci serpentine lido , serpentine bar and kitchen , the serpentine gallery and little Venice .

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad that your stay was comfortable and pleasant . We look forward to welcoming you again. Kind regards,

"Casual hotel for pleasure trips in London"

5
User 23/04/2022

With the location 3 min walk from Paddington station , tube , Hyde park makes life very easy . My room overlooked a tree lined road , weather was amazing . Hotel is very tidy and clean , breakfast is good too and Staff are super friendly and helpful . Amazing value

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad that your stay was comfortable and pleasant . We look forward to welcoming you again. Kind regards,

"poorly maintained"

1
User 22/04/2022

the bathroom was not properly cleaned before checking in despite indicating it twice as soon as i entered and after the first time they supposedly cleaned it. No drinking water was provided with the room, and the carpets look musty and dirty. overall hygiene is very poor.

"Great stay"

5
User 08/04/2022

Room clean and warm , staff very helpful and friendly . Close to Hyde park and Paddington station which makes it easy to access the west end . It's an amazing value/service pair , I really enjoyed my stay and would certainly stay again and recommend it to others .

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad that your stay was comfortable and pleasant . We look forward to welcoming you again. Kind regards

"Small Welcoming Victorian style Hotel"

3
David F, Leicester, United Kingdom 04/04/2022

Located on a nice tree lined road amongst several other small hotels on either side of the road. This 45 room hotel is guest house style (like a rabbit warren), small rooms but very warm and comfortable, our king size bed was perfect for a good night sleep. Toilet and shower room was small and very tight but was to be expected for the location. Tea and coffee facilities in rooms plus good size TV. We did have to ask for some condiments and bath towels which had not been left in the room when cleaned but the staff were very prompt in supplying them. The staff were extremely helpful, welcoming and friendly and quick at rectifying issues mentioned above. It's position only three minutes walk from Paddington Station is ideal if catching a train, there are several restaurants, pubs and cafes nearby, including our favourite ‘Ask Italian' in Spring St.

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad that your stay was comfortable and pleasant . We look forward to welcoming you again. Kind regards

"Excellent"

5
madkou, Egypt, Arkansas 02/04/2022

The hotel has a super location that is a 3 min walk from paddington station and Hyde park , walkable distance to main London attractions . The room i got was spotless, modernized , comfy bed , brand new Tv & excellent wifi . The rate is fantastic for the service value

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad that your stay was comfortable and pleasant . We look forward to welcoming you again. Kind regards

"Great location and good value for money"

4
User 24/03/2022

Great location only a short walk to Paddington Station and amenities. Short walk to Kensington Park and The Royal Albert Hall. Staff were welcoming and accommodating. Basic room but clean and comfortable

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad that your stay was comfortable and pleasant . We look forward to welcoming you again. Kind regards

"Very good stay"

4
User 24/03/2022

Great Location , room size as advertised , bathroom size is around 2-3 m2 , I asked for a more spacious one but was told by the reception that most rooms come more or less with the same bathroom size as the hotel buildings are converted Victorian houses and it's the same for most of the neighboring hotels . The room was spotless , bed and pillows were comfortable and staff very friendly and helpful . It's a casual service with a great value that I would use again .

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad that your stay was comfortable and pleasant . We look forward to welcoming you again. Kind regards

"Cheap and cheerful in a good location"

3
DaveWa126, Herne Bay, United Kingdom 21/03/2022

Good location and, even without cooked breakfast facilities it has local cafes (Mimos cafe) that serve a good value breakfast. Very near to Paddington railway and underground stations and the Edware Road. Bathroom provision is tiny though with lack-lustre shower and serious size constraints.

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are resuming our breakfast buffet very soon , for now it's grab n go for safety reasons . We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future We look forward to welcoming you again . Kind regards

"Thanks to TripAdvisor"

4
User 19/03/2022

I booked this hotel based on reading recent TripAdvisor reviews and pictures . What you see is what you get , no surprises . -Excellent Cleanliness , Value , Staff , Location , Wi-Fi -Good rooms size , bathroom and breakfast is “ Grab & Go “ for hygiene reasons . Ideal for corporate and casual traveling , I would use it again.

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We really appreciate your kind comments and glad that your stay was comfortable and pleasant . We are resuming our breakfast buffet soon . We look forward to welcoming you again . Kind regards

"Pleasant and convenient stay"

4
User 18/03/2022

Walkable from all places and attractions , its 3 min walk to London's amazing Hyde park . The park is a piece of heaven on earth . It's also very close to the tube station , 5 pubs around the corner and dozens of restaurants . Grab and go breakfast could've been better , nothing specific to criticize , perhaps more variety ( And I understand the issues working with C19 ) The room is spotless , warm , comfortable bed , quiet and has an excellent wifi . All in all I would say I was satisfied with my experience and would use it again.

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We really appreciate your kind comments and glad that your stay was comfortable and pleasant . We are resuming our breakfast buffet soon . We look forward to welcoming you again . Kind regards

"Avoid"

1
User 17/03/2022

Room was dirty. Carpet had a big hole in it. Shower not clean with mold. Stained sheets. Twin beds are so close together it is almost a double. Definitely not big enough for two. Not worth the money. Room needs a good dust. Window just as dirty on the inside as out. Recption do not answer the phone when you ring them.

"V Good experience"

4
User 03/03/2022

Nice clean room exactly as advertised , high ceiling with huge window and a decent bathroom , grab and go breakfast is ok , nice croissant . Staff are really kind , friendly and attentive . Location is fantastic .

"Adequate at best"

2
Fizzymoogs, Frome, United Kingdom 28/02/2022

Good location to Paddington, room was clean. VERY small and hot. A larger than average person would definitely not fit in the shower room. No sign of any breakfast. Breakfast room in darkness. No information offered from receptionist. Left sign out on first morning for room to be tidied, but this never happened. Check out was supposed to be 11am, but cleaner knocking on the door at 10am. Wouldn't recommend.

"Central , casual & clean"

4
01288559062, Cairo, Egypt 15/02/2022

Casual clean hotel at walking distance to all main attractions. Our room on the first floor had a high ceiling , comfy bed/ pillows and a big window overlooking greenery. Lots of pubs and restaurants around as well . Would use again

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We really appreciate your kind comments and glad that your stay was comfortable. We look forward to welcoming you again soon. Kind regards

"Good value"

5
Miranda7777, Eastbourne, United Kingdom 14/02/2022

Good value for money, clean basic shelter. Kind staff, very helpful and friendly. Good location near Paddington Station, easy to get to most places. Would use this hotel again. That's all I need to say. I think you'd get more people writing reviews if you lowered the 200 minimum characters.

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest , Thank you for taking the time to review our hotel . We really appreciate your kind comments and glad that your stay was comfortable. We look forward to welcoming you again soon . Kind regards

"Excellent stay"

5
User 07/02/2022

A casual hotel with a warm atmosphere and great location for visiting London's attractions , the room is spotless , warm , cosy and the staff are very attentive and friendly . I would very much recommend this hotel for business and tourists.

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest , Thank you for taking the time to review our hotel . We are really glad that your stay was comfortable and enjoyable . We appreciate very much your kind comments about the hotel team . We look forward to welcoming you again in the near future . Kind regards

"Great hotel for a base in London"

5
dandonkin56, Houghton-le-Spring, United Kingdom 31/01/2022

Perfect hotel for a base while visiting central London, clean and spacious room, with air conditioning and everything you need while visiting a city . Reception staff can not do enough for you. Would defiantly look to stay here on my return to London.

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest , Thank you for taking the time to review our hotel . We are glad that your stay was nice and comfortable . We look forward to welcoming you again in the near future . Kind regards

"Casual hotel"

4
User 24/01/2022

I am really pleased with the hotel and it's location . We booked a twin room that is been recently refurbished with a nice bathroom on the ground floor , the staff were extremely pleasant and courteous . Overall a very good value and would recommend it to others .

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest , Thank you for taking the time to review our hotel . We are glad that your stay was nice and comfortable. We look forward to welcoming you again in the near future . Kind regards ,

"wonderful hotel team , very comfortable , amazing location"

5
User 21/01/2022

The hotel team were very welcoming , they stored our luggage until check in time and gave us a lovely room and lots of info , It was spotless and smelling beautiful . The location is amazing it's basically 5 min from Hyde park and the main train station at Paddington .

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We're really glad to hear that you enjoyed our location. We also very much appreciate your comments regarding our cleanliness , comfort level and the hotel team . It's been a pleasure to welcome you stay and we are really looking forward to seeing you again in the future, Best regards,

"Very good hotel"

4
User 19/01/2022

Very clean room that had everything we needed , the hotel itself is in a great location next to Hyde park , lots of pubs and cafes around . Paddington station is a 3 min walk , Staff very helpful and friendly.

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest , Thank you for taking the time to review our hotel . We are glad that your stay was nice and comfortable . We look forward to welcoming you again in the near future . Kind regards

"Short good stay"

4
User 18/01/2022

I stayed for 3 nights in a cosy single room , it is a small room but perfect for my stay as I was out most of the day. The room has cosy bathroom and a large window , small tv , excellent wifi and coffee & tea facility , a very good value too

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel . We are glad that your stay was nice and comfortable . We look forward to welcoming you again in the near future . Kind regards

"A very good stay"

5
User 16/01/2022

I have booked the cosy double room no.18 on the ground floor for single use for 12 nights , it was perfect for my stay . The room had everything I needed a large window a cosy bathroom , brand new Tv with Internet facility , coffe & tea facility and what a fantastic value . Grab and go breakfast is very good too . I think that this hotel is providing an excellent service with a fantastic value in an amazing location . Best regards to Theo & the hotel team who made my stay very comfortable and I ll be coming back soon in the future

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest , Thank you for taking the time to review our hotel. We are really happy you enjoyed your stay. The cosy double room is one of our room types in high demand , we always advice to book this room type a good time in advance for long single stays. We will be resuming our tasty continental breakfast in the very near future , we are doing the “ Grab and go “ temporarily for now , this mini continental breakfast to go is freshly prepared every morning with the highest level of hygiene. On behalf of the Queensway hotel team we thank you for choosing us and looking forward to welcoming you again in the future. Best regards,

"So So"

2
Andrew G, Penicuik, United Kingdom 08/01/2022

Stayed for 4 nights in December arriving Sunday 5th. Very good location. Had requested a room with a bath tub, but given room with shower only. Request had been made well before our stay -- twice. Did get moved to a room with a bath after one night. No breakfast, but got refund as we'd booked a B&B rate. A "grab & go" is not what we paid for, hence request for refund for breakfast part of our stay. No acknowledgement of our BW Rewards status / membership. Not the end of the world, but usually hotels do acknowledge membership. Bathroom in second room had lots of hot water, but a little bit more attention to cleaning would have been helpful. Staff at front desk very friendly and approachable, and did do their best to resolve issues.

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Good Afternoon, I appreciate the comments about your experience, sorry to hear there was hot water in the tap on that day,, we checked and found it working fine now. The restaurant is temporarily closed for Covid-19 this is to avoid further spreading the virus, we will resume the continental buffet breakfast in the near future. As a BW member your reward points were automatically allocated. We will use the feedback you given us to implement improvements to ensure we provide a better experience in the future. Thank you and have a nice day.. Kind regards,

"Good stay"

4
M T, Birmingham, United Kingdom 02/01/2022

An overall good stay. I was allocated a double room which was spacious and clean. The bathroom was somewhat small and perhaps the design of the skin could be changed. (I appreciate that space is at a premium in Central London). Hotel was quiet and the location was ideal. Check in process could have been slightly better. I was presented with a 4% surcharge upon check in as I booked on the Best Western website using my AMEX card. Not had this issue before. I was also charged with my AMEX upon check in, despite having booked directly on the BW website and the booking was confirmed. This was the first time I experienced such 'issues' despite being a BW Platinum member. I understand that each BW is an independent franchise, however, it's a bit cheeky having to ask guests to pay an extra % when rooms are already at a premium.

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Good Afternoon, Thank you for the comments, much appreciated. It inspires and motivate us to sustain guest satisfaction. Yes, there is a 4% AMEX surcharge if guest prefers to pay by AMEX card, and no surcharges if paid by VISA or Master card. Please consider staying with us again so that we can have another chance to provide you with superior service. Have a lovely day.. Thank you. Kind regards,

"Nice place with very friendly staff"

4
noureenshahid786, Birmingham, United Kingdom 21/12/2021

Rooms were very clean and staff was very helpful. Hotel parking available for guests car which saced us from the hassle of looking for car parks. Location was ideal to walk to Hyde park and Designers shops and Harrods . Enjoyed our stay and would highly recommend .

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We're really glad to hear that you enjoyed our location and appreciate your feedback regarding the cleanliness and staff . It's been a pleasure to welcome you and we are looking forward to seeing you again in the future, Best regards,

"Disappointing stay"

2
patriciareid8, Aberdeen, United Kingdom 03/12/2021

The location is good, it is about 10 minutes walk from Hyde Park and close to Paddington Station. For London, the price was reasonable. The staff were pleasant, however the hotel is pretty grim. Breakfast is very basic, it is provided in a brown paper bag and there is nowhere to sit to eat it comfortably.

"Perfect getaway"

5
User 15/11/2021

Truly enjoyed my stay at the hotel with my husband. The location is fantastic, only a few minutes walk to paddington station and the bus stops. There were lovely restaurants all around the area and the staff was very helpful to point them out for us. We were checked in at 7:00 a.m and our room was basic but clean and neat and well equipped. I stayed here before and would definitely stay there again.

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for visiting back again We are really happy to hear that you had another pleasant experience with us. We would also like to thank you for your kind compliments towards the staff and how clean and neat the room was We look forward to welcoming you again and again in the future . Best regards,

"DO NOT BOOK"

1
User 12/11/2021

Worse hotel stay ever. CAN HEAR EVERYTHING MAY AS WELL BE SLEEPING IN THE STREET. DO NOT BOOK. BED AND PILLOWS ROCK HARD. Only decent thing about the place is the station being a short walk up the road. I wish there was an option not to do a circle

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Hi, Apologize that your expectation were not met or fell short of expectation(s), your review is important to us and want to know more of your experience we would like to know the date you stayed at Queensway Hotel and the room number and the name on the booking. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Thank you and wish to hear for you soon.

"Simple, Comfortable, Clean, Nice Area"

5
DouglasK477, Worcester, United Kingdom 12/11/2021

having not stayed in London for a long time this trip was a short one so we drove in. Parked easily in the area which was very clean and felt safe and quiet. The hotel itself is perfectly placed for a 2min walk to the nearest underground or a stroll through hyde park. We walked to Soho which took about half an hour through marble arch, along bond street. Room was quiet and not too warm - small but perfectly formed with a very comfortable bed. As a low cost base to explore central London this is probably one of the best. Only aspect that wasn't great was the grab and go breakfast - BUT - nothing wrong with it in and of itself. Nice croissant's and jam (with plastic knife) / fruit / yogurt / cheese? / bottle of water - tough to do if you are driving!

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you very much for taking the time to review our hotel. We are really glad to hear that you enjoyed our location and felt safe & at ease in the area. We also thank you for mentioning how quiet and comfortable the room was . As for the “Grab and Go” breakfast we are doing this service temporarily for safety reasons but will resume our breakfast buffet in the very near future. We look forward to welcoming you again and again in the future. Best regards,

"Will come back again"

4
User 02/10/2021

I arrived at the hotel at 8.30 am , the room was ready and didn't need to wait till check in and was upgraded to a double room . I was really happy to stay at hotel - great staff . Would definitely come back again .

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad to hear you had a pleasant stay with us. On behalf of the Team, I would like to thank you for your kind compliments towards the staff. We look forward to welcoming you again in the future. Best regards,

"ALMOST ALONE"

5
User 20/03/2020

This is my second stay here , surely very stressful and challenging times and despite all what's going on , the people here are reassuring me , and doing an excellent job , hygiene level is great . Thank you guys keep it up .

Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, Thank you for visiting again We are really glad to hear you are content , thank you for your kind comments regarding the hygiene and staff We hope to welcome you again . Kindest regards

"Close to Paddington station"

3
AliceR641, Hobart, Australia 14/03/2020

After one night we informed them our cold water tap at the basin was running warm, when we went back up to our room that afternoon nothing had changed. I soon had a phone call about this and they offered us another room - which had no problems and was actually bigger. Occasionally the lift didn't work and the taps in the toilets down near the breakfast room didn't work either. The elevator isn't actually on the same level as the floor you're on either so you will still have to carry your luggage up some steps. A bar fridge would've been nice to have too. Room for improvement, but okay.

"Good Hotel"

5
DMan93, Eastleigh, United Kingdom 09/03/2020

Stayed here for 1 night 31st January and cannot fault the hotel bed was comfy got a good nights sleep despite a few drinks that night, shower was working well and breakfast good but maybe more hot foods would be better. Location is good only a minute or two from Paddington so cannot fault it one bit.

"Excellent hotel for weekend trip to London"

5
User 01/03/2020

Stayed overnight for recent theatre trip to London. Great location, excellent pub, the Victoria, just round corner which does great food so didn't matter that there was no bar or restaurant in the hotel. All hotel staff extremely helpful and friendly and rooms very clean and comfortable. Continental breakfast is available but we didn't fancy that so popped over to nearby cafe for bacon and eggs before checking out. Very pleasant stay and would use again.

"Good Experience"

4
MeenaMando, Hurghada, Egypt 01/03/2020

Clean moderate size room with good breakfast , location is excellent close to all attractions , sites and city center ,Staff was very friendly and had a nice sense of humor o Would visit again , well ,price too

"Customer service oriented"

5
User 20/02/2020

Excellent friendly staff , committed to facilitating your stay . I appreciated very much their politeness and sense of humor which made this place special in many ways ... Other than that the hotel was good re: room size , bathroom size , breakfast , value .. etc I will come back to stay here again in the future .

" Good times"

5
User 13/02/2020

Again very convenient stay , the greenery and short walk to Hyde park makes all the difference . 5 min walk from Bakerloo line which goes to regents park ( London Zoo ) . Professional customer service and nice continental breakfast . Will visit again !

"Charming stay"

5
aeldefraoui, Dubai, United Arab Emirates 04/02/2020

I must admit, I am impressed with the character, charm and friendliness of the Queensway hotel. The location is excellent, the room was spacious and the bathroom while on the smaller side was spotless. The bed was very comfortable. This stay was excellent value. I highly recommend for couples looking to explore London.

"great choice"

5
User 03/02/2020

We stayed in a nice spacious room on the ground floor (11) . The bedroom was crystal clean supe tidy , very nice smell @ the bathroom with nice skylight , excellent WiFi , brand new Tv & Lots of tea and coffee. Continental Breakfast with multiple variety @ excellent price . The staff was amazing , extra helpful and friendly . Also the deal we booked was amazing , location is superb too .. Overall Excellent hotel @ great value .

"London Again ❤️"

5
User 31/01/2020

We got a Spacious family room on the 4th floor , Very clean with a window overlooking green gardens . Cool smart Tv and excellent WiFi. Good breakfast . Staff recognized us from our previous visit last April with warm greetings which made us comfortable and felt very homey . Again our overall stay was excellent .

"1/4 way decent hotel in good location"

2
Marion F, New York City, New York 29/01/2020

There were more cons than pros to this hotel, in fact the only pro was its location and since its one of literally 20+ hotels in that area, not even that can count. Con1-four floors of room w/ an elevator that only goes to 3 Con2-no "dont disturb signs" which meant housekeeping knocked on the door every day asking if i wanted the room cleaned Con3-wifi, it went out no less than 2 times a night when i used it, every night/ Con4- the fact that there are more cons that i can list, but these were the biggest and most annoying as they ranged from easy to impossible to correct.

"Lovely experience"

5
saramohamed55, Hurghada, Egypt 20/01/2020

Charming little hotel situated in the heart of London, just a few minutes away from Oxford St. and Hyde Park ! Our room was clean and our sleep was quite comfortable and fast free WiFi was a bonus! In the morning, my husband and I had a nice breakfast consisting of warm toast, cheese, eggs, fresh fruit and cereals and were greeted by friendly staff. Overall our stay was pleasant, good value for price and we would come back again:)

"Queensway Hotel - Paddington area of London"

5
sturtc, Kemah 06/01/2020

If you're looking for a nice quaint place to stay while visiting London, Pick this hotel. Great staff, close to all major transportation, (Underground, Paddington Station, Hyde Park...ect) The Tube Station around the corner only takes 13 minutes with one small transfer, to Victoria Station, where a short 5 minute walk will find you at Buckingham Palace. Abbey Road is 1.5 miles away, and a very nice walk.

"YES"

5
User 06/01/2020

Next to Hyde park .. walking distance from Winter Wonderland Room very comfortable and clean with strong WiFi .a very good price - Amazing Staff We would defiantly stay here gain for so many reasons . In Love with London ❤

"Lovely"

5
Ranjika, London, United Kingdom 31/12/2019

Very good accommodation and breakfast , super clean and comfortable . Plenty of pubs and restaurants near the hotel , Paddington station is a 3 min walk too. We had a lovely time here and would consider staying again . Tip : Book early for better deals

"Warm and comfy"

5
User 22/12/2019

It's very basic, simple and warm hotel clearly as advertised . It's location ,cleanliness and price make it very special so I intend to stay again in case of visiting central London , wonderful city and experience !

"Great stay"

5
EmanMadkour, Egypt 22/12/2019

If you're visiting Central London up to a week then this is the place . Convenient on all levels . Value , Airports , public transportation, staff , breakfast , comfort , rooms , bathrooms , cleanliness , wonderland , pubs , restaurants , etc ..... Check the pictures before you book .

"Excellent hotel"

5
User 17/12/2019

We had a very nice time staying at the Queensway. The room was very clean and neat. Breakfast has a selection, the location is perfect and just a few minutes from Paddington. The hotel staff were friendly and helped us out with everything. We would specially like to thank Tio for his warmth. We would definitely come back.

"Not so good"

2
Baciccia_Riou, Avigliana, Italy 08/12/2019

Let's start with the positive aspects: the convenient location at Paddington Station and Hyde Park and friendly staff. Neagative Aspects: the small room on the 4th floor with a bed against the sloping roof wall, a mini bathroom, a non-working safe and another guest's entrance during the night to which they had obviously provided the same key card, spoon and cups not particularly clean, non-adjustable heating with thermostat.

"Requirements Fulfilled ⭐"

5
User 07/12/2019

Just used the room ( 108 ) for sleeping as I was out all day . The sleeping experience was great , strong shower , very clean , plenty of tea and coffee sachets , strong Wifi ,Good breakfast. I would recommend it for business travelers , For that price in this location.

"Cheap, that's about all that is positive..."

2
Fazer_il, Paris, France 13/11/2019

On the plus side, it's cheap, close to Paddington station, the room was clean and the staff were sort of friendly. On the minus (described in order of appearance): 1. Lift doesn't go to all floors, especially the 4th floor - you need to take it to 3, then climb up a way narrow and tall staircase with your suitcase. I can't even start to imagine how someone less able-bodied would do this. 2. The room doesn't have an air condition, or I didn't find it (it has, wait for it... an old style desk fan to compensate. The 80's are back!) So while this is England, and November temps doesn't really call for an aircon, I guess people come here in the summer as well. 3. The room does have a heater, but guess who controls it? The guys in the lobby... When you want to ask them to switch it on, you find out there is no phone in the room, so you need to run downstairs and then up again every time it is off (go back to item 1 about the lift). 5. and then you try to use the toilette... just to find out that above the toilette they have installed... the SINK! so that when you sit on the toilette the sink hits your chest. Read a book or use your laptop while on the toilette? oh! that sink again! but well... I guess it's better not to sit there for long, so that arrangement has it's health benefits. Overall, thank god I'm only staying here one night. But hey, it's London, what an amazing city.

"Excellent Location but ..."

4
Emmanuel M, Athens, Greece 29/10/2019

This hotel is at an excellent location, very close to Hyde Park and the Paddington station, from where you can go easily anywhere. The hotel is very clean and quiet. The rooms are warm but relatively small and the bathrooms are small too. Even that it is a 3 star hotel, there are some points that they could easy fixed with no or very little cost. Breakfast is very poor [there is no meat at all] even thought they call it continental. Shampoo at the bathroom is packed at those very old fashioned sacks (you will need at least 2 days of use to understand where and how they open). Soap is not included at bathroom !!. Forget any other kind of room / bathroom amenities. There is a boiler for coffee at the room, but the personnel does not recover / refill the point with new coffee sacks every day. The personnel at the restaurant are immigrants (no problem with this) and they speak out loud at their own language during the serving time, they do not wear any kind of a formal work uniform for the place and the worst of all they wear the clothes they came from their homes / outside (and it seemed to me that they also do the rooms housekeeping with the same clothes too!!). They also eat breakfast among the client's tables during the service time. The bed sheets are not changed as soon / often as they should be. They do not mop the bathroom daily. The personnel at the reception and especially those at evening and night shifts are at least amateur (except one person who seems to be the chief receptionist and he is formally dressed and very very polite, helpful and professional). Easy and very low cost issues to fix (some training also ??). I would certainly think twice to stay again to this hotel and that's just because of the fine location.

"Comfort and Value for Money"

4
User 29/10/2019

So many mid-range London hotels are shabby and poor quality. This one was comfortable, clean, well staffed and with a professional atmosphere throughout. Breakfast is continental but good quality and plentiful. Staff were great.

"Excellent Comfort level"

5
User 25/10/2019

A very nice hotel located at one of the most central areas in central London , 5 min from Paddington station . The en-suite comfort level was excellent , super duper clean . Basic continental breakfast at a great price Overall the Value was fantastic , and I would highly recommend it to others .

"38 £ triple room "wonderful deal""

5
User 10/10/2019

I was skeptical when booking at first as I found a 3 night deal with the first night for 38£ including breakfast . As I arrived check in was fast , the room was literally spotless, bathroom smelled very nice too, overall the room was very comfortable and i had a very good night sleep. Staff were very helpful and pleasant as well . I would recommend this hotel to anyone specially for this wonderful deal , it reminded me of Easyjet crazy deals back in the 90's .

"Best place to stay at in Central London"

5
User 08/10/2019

I read a lot about the location of this hotel but really didn't expect that it would be so close to the Hyde park . I didn't have any breakfast as I prefer it cooked and they only do continental . The room was comfortable and spotless and the deal was great , I booked again a great deal next January

"Laid back and simple"

5
User 06/10/2019

I love London in the fall and the hotel was very relaxed and practicle. The neighbourhood has a lot of green spaces, I enjoyed going for walks around the hotel. The room was as in the pictures exactly . Cozy sized room and bathroom , very clean and comfortable with a nice Tv and fast Wifi, also tea and coffee machine. Overall its good value for money and I would go again when I visit London.

"Disappointed"

1
E S, Phoenix, Arizona 05/10/2019

Left notes in our reservation about the possibility of an early check in (1200) but when we arrived, were told to come back at 1400, which we did. Got a room up on the top floor, which requires bringing your luggage up the stairs of the last floor, through a very narrow passageway. Upon entering the room, were met with a very strange smell (sewer gas?) which was not pleasant. Came back down and informed the front desk, he said we are out of luck, they are fully booked. We said we wanted to talk to the manager, front desk guy said maybe he had something else, but we needed to retrieve our luggage and bring it back down, which we did. After working with other guests, front desk guy finally has another room for us, which requires another trudge up the stairs. This room is tiny, but it doesn't smell. At this point, we're thinking we'd better take it. Despite the bad first impression, everything else here is just OK, but would never recommend this place to anyone.

"Excellent service"

5
User 01/10/2019

Really excellent staff, very clean and comfortable hotel. Great location near Paddington and Bakerloo line. Location is quiet, breakfast is good. The staff are fabulous and went out of their way to help during my stay.

"Excellent stay"

5
User 15/09/2019

Comfortable room , location with this price , service & breakfast - could be briefed in one word : Excellent . I thank very much the Queensway's Staff for making my stay so pleasurable , visiting soon again with more people .

"Nice Break"

5
User 14/09/2019

I liked the hotel , the rooms and bathrooms were very comfortable and clean . Staff was very friendly and had a nice sense of humor , Continental breakfast with limited variety but good - with excellent price of 5£ . Location and price are magnificent , would visit again .

"Lovely stay"

5
User 12/09/2019

The location is excellent, the room and bathroom are medium in size but very clean and comfortable.  We did not buy breakfast as we prefer to try the breakfast in new places rather than the hotel.  The price is excellent .

"Central London"

5
User 01/09/2019

Very well located , 5 min from the train station that is connected to Heathrow airport by a 15 min train . Comfortable clean room , friendly staff small reception with a sitting area , budget continental breakfast #TouristHotel#GreatValue

"Basic"

3
User 29/08/2019

In need of modernisation, the rooms especially the bathroom were very tired and basic. Our room was adequate for a free one night stay as I used reward points but I wouldn't stay again. The area looked very nice and underground very near.

"Very Happy"

5
User 22/08/2019

Very cozy English hotel that i fell in love with. Pure English experiencem rooms not too large but not too small. Bathroom was ok, breakfast ok, Location is 99%, price value 99%. Special thanks to Theo (thumbs up) would like to visit in the future.

"Great times"

5
MSZNLN, Dubai, United Arab Emirates 20/08/2019

Location was epic- very comfortable stay in a clean and modern double room- Breakfast offered ample choices served by friendly and helpful staff. Overall experience was very pleasant, would definitely revisit again.

"Fabulous ! Hyde Park Side Hotel"

5
Yk8107, Switzerland 20/08/2019

Charming English style hotel situated in an ideal location in the midst of gorgeous London city. All bedrooms are designed to accommodate one, two or three adults comfortably, while the decor is simple and spotless. All bedding is very comfortable and bathrooms equipped with all basic needs .The hotel reception though small, radiates a comfortable and friendly space where you can hang out and plan your day's itinerary with your family or friends. And then the highlight of this Hotel is it's lovely friendly and helpful staff dedicated to help you with everything you need and commuted to make your stay as pleasant as possible. You would also enjoy a varied and quite filling breakfast every morning in the breakfast room in this lovely Hotel .Located in a safe neighbourhood with lots of shops and small restaurants and only two blocks from Hyde Park , about 1.5 km from Oxford Street for shopping . It is a few minutes walk to Paddington Station were you get on the Bakeloo line so easy to access the West End for theatres , the London Eye and the National Gallery and of course the train from Heathrow goes to Paddington so easy transit access to and from airport . Overall my stay there was great and I would definitely revisit again!

"Great location and comfy place!"

5
User 19/08/2019

The location is so good, I walked to Piccadilly Circus, Leicester square. Spotless room with comfy duvets, Bathroom with plenty of towels, soap & Shampoo , staff was very helpful and smily, a lot of young crowd there so it feels very alive and the price was amazing .

"Thank you for the upgrade"

5
Boureidy, Cairo, Egypt 31/07/2019

I had a complimentary upgrade from single to double to make my stay more comfortable , I really appreciate the kindness and the superb attitude from Theo at the reception . I liked the TV in my spotless room it was very modern .I am looking forward to visit London again and stay at the beautiful Queensway

"Wonderful Staff, nice renovated rooms"

5
szizo, Cairo Governorate, Egypt 27/07/2019

A Discovery Hotel that offered me a magnificent location with a great value , plus very nice rooms with varied continental breakfast, I wouldn't think twice before I choose somewhere else for my next stay in this Lovely city. Thank you to the staff for looking after us.

"Everything you need!"

5
User 26/07/2019

Great location, very central in the city. Such a pleasant, homey hotel with lovely staff, super clean rooms and breakfast with lots of variety. Everything was great and if I ever come back to London I would definitely stay here again!

"London in Summer"

5
ahmedsI4322AH, Oakville, Canada 25/07/2019

I am writing this review as I was extremely satisfied from the super nice treatment that I had at this lovely Queensway , the deal that I had was amazing . 100% I will be staying here again in all my future visits , I would recommend it to all my family and friends .

"Nice City Center Hotel"

5
SzahranTravel, Cairo, Egypt 23/07/2019

A City Center Hotel planted between the trees , next to Marble Arch, Oxford street, Hyde park , etc... considered what I have learned to be a Typical Victorian English hotel , very clean , super cozy I would recommend to London first timers and families for its Location, service and Value.

"IT FEELS LIKE HOME!!!"

5
tm19481948, New York City, New York 17/07/2019

I have been staying in this hotel in the last 30yrs, it is all about location location, few minutes walk from the Paddington train station, close to a many restaurants in Paddington, clost to London underground and buses to central London, I can go on and on. The best part about this hotel is its staff, so friendly and charming, and this management know how to retain its staff, I have seen some staff there in the last 15yrs, so I really feel like going home when I stay at this lovely Queensway Hotel.

"Awful hotel"

2
User 17/07/2019

Small rooms, poor breakfast and no air conditioning. Also not able to produce a vat receipt. Is that even legal? 2nd time I've stayed I a best western hotel and 2nd time I've submitted a negative review

"Short great stay"

5
Nohaelsebaie, Cairo, Egypt 12/07/2019

We booked this accommodation based on Tripadvisor reviews and it was as expected. Great location with lots of restaurants and pubs around , express check in and check out , very clean room almost spotless , comfortable bedding , tea and coffee available in the room , very good staff , great money value , we wish we stayed more .. next time .

"Bad experience"

3
Vikash7187, Vadodara, India 09/07/2019

All rooms are not with AC so confirm before booking...as lift was not working since 1 month and that makes more terrible in the stay...will not recommend the hotel.. even the break fast staff is hiding falour yogurts....not good experience

"In the Heart of London"

5
madkou, Egypt, Arkansas 04/07/2019

Loved it ❤ , very cozy casual Victorian hotel in city center London . I have been really impressed with the level of cleanliness plus the extra friendly service .. I would recommend it for everyone that I know for it's high efficiency and great value .

"Very good accommodation"

4
Daydream97217, Washington DC, District of Columbia 01/07/2019

Very nice area for accomodation, the staff were helpful and helped us with all our bookings, the room was very clean and the breakfast continental varied , would consider staying here again if we visit central London in the near future ..

"Verey Nice Neighborhood"

4
User 26/06/2019

Medium size room , Nice staff , good price , 2 min away from the Big bus sightseeing booth which is in front of the hotel on the other side of the road , Nice restaurant close by called San Marco . A lot of Hookah places 5 min walk from the hotel.

"Leisure time"

5
User 24/06/2019

I had a fantastic time with my friends here in London and this hotel is exactly what we needed , Super location , very close to the railway station , baggage storage at early check in and late check out , simple modern clean rooms and extra friendly staff .. The stay was excellent and would come here back again .

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