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The entire hotel is super clean, the rooms are very clean, with super clean towels and bedsheets. The room are equipped with all that you need! The breakfast was very tasty. The hotel is located in a quiet area and near to everything you may need, shops, restaurants, stations. The entire BW Mornington team was amazing, very friendly and helpful!
Five minute walk from Lancaster Gate underground, but beware there is another Mornington hotel on the other side of Hyde Park. Stayed in a 'cosy room' which was quite adequate in size, decoration and facilities. Breakfast and staff all very good.
The hotel was conveniently located for us being close to Paddington Station and Hyde Park. It was comfortable and quiet and a generous complimentary breakfast was unexpectedly provided. All of the hotel staff we encountered were very polite and welcoming. We will certainly return when we next visit London.
Good location near Hyde Park. Good selection of food at the breakfast and you could order newly done poached egg or an omelette. The split level room gave us good space, even if we were three who shared the room. The room was clean. Recommend a stay at the hotel
Wonderful stay. Staff were fantastic, Abz greeted us warmly at reception, the young lady who served bar for our night cap could not have been nicer and the breakfast team were so cheerful and super organised - my friends and I will book again.
À hôtel that is at a great location with helpful staff. The beds and pillows are comfortable and breakfast is decent. I must say the girl at the reception called Beatriz knows how to welcome and knows the meaning of customer service it's the little things that make a simple stay a good one.
Outstanding service and brilliant location. My only go to reservation when in London! Abz was brilliant and an asset to the hotel! The hotel management under Wajdy is outstanding and a high level of service is maintained. I loved the feeling of this hotel being my home away from home. This hotel and its staff go above and beyond to make your stay memorable! Highly recommended!!!
Three night stay here, a well located hotel from Paddington station and the Heathrow Express after a long, long flight from Australia and a late arrival . The Tube is nearby (Lancaster Gate), as well as numerous places to eat and Hyde park. Nicely appointed lobby areas with daily papers and a London club vibe. Smallish room with a view onto a local pub but with privacy blinds. Bathroom good, internet good, but double bed was not the most comfortable, with an odd mattress topper on it. Overall the hotel was fine but nothing to write home about, not cheap, but probably better value than many other offerings in the area
The location of the hotel is ideal - close distance to Bus Stops and the Tube station - (Lancaster Gate) as well as close proximity to Paddington Station. Rooms are small but comfortable. The noise from the construction works next door was abit loud in the afternoon. I had an evening event and an early start the next morning so the noise was not much of a bother. Would be great if guests received complimentary bottled water. Seemed like the hotel has an external service provider for room service. I ordered bottled water and it took 25minutes to arrive. The delivery person was wearing a bike helmet upon arrival. For Convenience - Rooms should be upgraded with 2 way light switches at the bedside. Addition of plug points at the table would also be useful for business travellers. Overall a relatively good stay.
Very disappointing. To say we booked an executive queen room, it was obvious that it was a standard twin with the beds pushed together. A pokey little room with poor facilities. A tea/coffee station that couldn't be used as there wasn't a plug in its vicinity, air conditioning that barely worked, and the water pressure in the shower was dire! The construction work on the adjoining building commenced at 0830 with hammering and drilling from the offset, when booking there was no mention of the works or any potential disturbances. We didn't stay for breakfast and opted to use a local cafe for half the price! All in all a disappointing and expensive stay!
I stayed at this hotel for only one night. It is an old building where the hotel is situated but it is such a great experience to spend a night in that kind of building. The room was on the 5th floor, small but very nice. Breakfast was very good. Location of the hotel was great.
The highlight of the hotel is its closeness to the Bus Stops and the Tube station(Lancaster Gate) and not very far, from Paddington Station. The hotel staff made the experience even better, any interaction with them was pleasant, I would highly recommend having their breakfast, its worth the money. My rooms were very well designed and comfortable, this set a high bar for hotels in London for me. Highly recommend staying here for your next stay. Special thank you for the Front office manager(Morning and Night) they were very helpful.
We were very happy with our choice to stay here. It was very comfortable, pleasant place to stay. The rooms are small, but that seems typical in this area. The breakfast was additional but was very good. Great variety and fresh food. All of the staff were very kind and helpful.
Hotel located close to beautiful Hyde Park and not far from the underground. Very quiet area. The hotel staff was very helpful and friendly. We chose the breakfast option. The breakfast was really excellent. The library and the bar by the entrance are also very attractive.
I would give this hotel 5 stars for room cleanliness. The shower, sink, windowsills, under the desk- everywhere was clean. It's been remodeled nicely. The towels were soft and thick. Even had usb ports for chargers. I stayed on the 5th floor. The shower had a detachable hand held shower head. My only complaint was the low water pressure in the shower. But the location is great for getting to Paddlington and Hyde Park. Nice neighborhood with restaurants and a couple pubs. The hotel has a small relaxing inexpensive liquor lounge. Staff very nice. I'll stay here again .
This hotel is very dated with an unfriendly group of staff, small grubby rooms, showers which are unusable and doesn't feel clean. I was allocated a room and found out that it was already allocated to a young lady whom I walked in on. No apology from the staff and a very poor experience.
Paid for upgrate, had to ask for it. Had to spend one night in a room that was horrible and not within any pricerange that this hotel advertises. Worn carpets on creaking floors. Some difficulties at breakfast, some staff members were there more for fun than the guests. The staff that cleans the rooms were splendid. But we can not recommend Best Western Mornington Hotel.
When I was asked on check out how my stay was, I informed the lady on front desk that there was no cold water alongside the shower pressure issue. The cold tap was hot and the hot tap was almost unbearably hot. She ‘took a note' on a piece of post-it paper and stuck it against her side of the check-in desk and apologised for the experience to then go on to find out upon messaging the Manager Wajdy about my concerns, that some how their staff had registered a 10/10 rating from me about my stay! It was the complete opposite and I am concerned that the records have been falsified to this level. I also fed back on check out that the shower pressure (despite trying all of the jet settings on the shower head itself) was extremely poor. Paired with the fact the water didn't actually come out of the majority of the holes. I originally planned to wash my hair but was unable to do so due to the time it would have taken and lack of pressure to wash it out. Not to mention the temperature of the shower being almost unbearable to stay under for any length of time. The aircon system was also not functioning so the temperature of the room was uncomfortable all evening and the windows (which I understand for safety reasons) are unable to be opened more than about 3-4 inches, which resulted in a very poor sleep. Once I had checked in, I wanted to brush my teeth but as explained above, it was unbearable so I called frontdesk to ask for some cold tap water as mine was non existent to be told they would bring it immediately. 20 minutes later... no water so I went to front desk and helped myself to 2x glasses of water which was served there. Unfortunately it had mint and lemon in the water (which was a nice touch) but as I am sure you can appreciate, not nice to brush your teeth with or make a coffee with! The continued poor customer service and inaccurate accusations from the Manager (who wasn't there), all in all, this is somewhere I would never recommend staying again.
Love the location with easy access to transportation to sights in London. Caring staff and great breakfast. Was allowed to check in several hours early as our room was ready. The easy walking distance to the Paddington to Heathrow express train is also a plus.
The staff at this ‘hotel' are rude, lazy and completely useless. DONT STAY HERE WHATEVER YOU DO. There is no customer service whatsoever. I can't write anymore as I'm too disgusted leaving people out on the streets of long after a 12 hour flight for no reason is just appalling.
I paid for an upgrade, which was offered as an 'extra' when I made the reservation, even though as a Best Western Rewards member I understand that I am entitled to a free upgrade based on availability. Despite this 'upgrade' which I paid for my room was rather small. Although I replied to the email from the manager requesting feedback I never got a reply.
Great location! Minutes to tube st/bus stops, Hyde Park, or Paddington St (where you can catch Heathrow Express train). The room was clean and well-managed. Most importantly the bed was comfortable :) Furthermore, there is an elevator if your room is on the upper floor :).
Good location, nice staff, tired hotel, AC was dead, but staff did bring me a fan, mattresses very old and sloping....had to hold on to the other end so not to fall out at night. Cold water not cold at all so had to get drinking water externally which is not ideal.
Comfortable, clean and good value hotel with excellent front-desk service to match. Abz was coridal, helpful and efficient during my stay. Informed me about everything I needed to know, including the cost etc. of breakfast. I'd 100% return and was pleasantly surprised with my stay.
Great location next to Hyde park/Lancaster gate tube...and yet very quiet. Easy booking and reception. Access to the room from 14h was great for dropping our luggage. A few tea rooms and restaurants nearby are very convenient. The room was clean and comfortable.My husband and I will definitely return .
Good hotel in a very good location. Very polite and resonably clean. Brekfast very good. Excellent cost /service ratio. Only "problem" beds too short and wood structure that squacks when you walk so you listen noises from other rooms. Overall experience very good.
We have stayed at the Mornington a number of times and always enjoy their hospitality. Breakfast was a great way to start the day and we appreciated the choice available to us - special thanks must go to Sylvie for her friendly welcome and her efficiency. Reception staff were very helpful and we were grateful to Abz, in particular, for kindly keeping our champagne (which we had been given on the plane to celebrate our anniversary ) beautifully cold in the fridge. Warm champagne is, thankfully, not a thing! The Mornington is ideally situated for getting out and about in London and we wouldn't consider staying anywhere else when we're in town.
I am not used to write bad reviews but this time I really had a bed experience. I was travelling for work, so I needed to work on my laptop. I was booked an executive double room with a king size bed and I was given a single 8 m2 room with single bed, moving in the room was very hard because there was no space left . I was not informed of the downgrade, and only the day after , when I complained, I was offered to be returned half of the price . Temperature in the room was incredibly cold and when I asked to increase the temperature it became extremely worm. Internet service and cleaning in the room were mediocre.
Fantastic Hotel with a wonderful athmosphere and great breakfast. Perfect location in a quiet street close to everything in Central London. Walking distance to all of the wonderful parks in London. Great restaurants and bars close to the Hotel. Had a great 5 days stay at the Hotel without Nothing to complain about
We wanted a hotel within easy reach of theatres and Kensington Palace. BW Mornington Hotel turned out to be a fantastic choice - 15 minutes on the tube from Tottenham Court Road and a 2 minute walk from Hyde Park. We received a warm welcome when we checked in - fairly late in the evening.This was also followed up by a call to our room within 5 minutes to make sure we had everything we needed. Our room was very clean, quiet and had a super comfy bed. It was on the small side, but we knew this when booking, as we had chosen an economy room. The photos show clearly what to expect. Breakfast next morning was excellent. Lots of choice - including vegetarian and vegan options and cooked to order items. Looking forward to staying again hopefully in the not too distant future!
Do not normally leave reviews for hotels as such, on this occasion though, the hotel did make a real effort to make us feel welcome and added some special touches which was quite above the majority hotels I have stayed at, and there are many, most of which are soon forgotten, will probably remember this one along with a small number of other hotels I stayed at through the years.
The hotel has a lovely charm. Upon booking the room it claimed to have a city view. Subsequently, the view from RM16 was an alleyway. Overall, it was clean, and convenient for restaurants and quick access to the underground. If I knew the room was going to be such a small box o would have paid extra. While travelling through London they had hot and humid weather. Unfortunately, my AC did not work and only given a small deal fan. Furthermore, WIFI does not work on the lower floors and had to buy more data for my holiday SIM card. The rooms would benefit from a refrigerator as lacking, and help provided if you happen to stay in the basement. The hallways are narrow, and after a long flight I appreciated lugging my suitcase up the stairs. The bar was pleasant, but to get service you needed to ring a bell and somewhat disturb a conversation between staff members. Would I stay there again? Probably not, as they plenty more choice around. It's a good hotel if you want little fuss, and do not mind the odd thing missing from service.
Best Western are more interested in quantity rather than quality. We understand rooms in London are small but this was ridiculous for the price. Husband had to crawl over wife to get out of bed and, with two suitcases, a side shuffle had to be performed to get between them to the bathroom as there was no other room to walk. Complained about towel rack heater not working and was promised it would be fixed, which it wasn't. Plus cold water in the hand basin was not working. Again advised staff and it was never fixed. When asking about attractions at reception we were handed a two year old brochure and told they didn't really know about any attractions or restaurants/shopping facilities locally. Would never recommend anyone stay here. Friends stayed with other hotels locally for the same price and got much better rooms. Will never book with Best Western again, anywhere globally.
We have stayed at this hotel three times and every time it was good. A generous breakfast with a fine choice of hot or cold food and drinks. Nice toiletries in the bathroom, shower gel, shampoo and conditioner too. Hand soap. The towels are changed at your request for environmental supposes. Tea, Coffee and cold drinks in the room are free. No fridge though. Nice to have safe, ironing board and iron in the room. Not a lot of space in the room we left most clothing in our cases. The wardrobe is small. This did not bother us at all, we knew what to expect. The housekeeping staff were friendly and the kitchen staff helpful. The front desk staff were very efficient and helpful too. The hotel is close to the Central Line and walking distance to Paddington Station its the perfect spot to stay in a busy city. It's in a quiet area.
The location of the hotel is great. You have the Hyde Park just a few minutes walk away from the Hotel. The Lancaster Gate and Paddington Stations are both a few minutes walk away too. The room was clean and the breakfast was good too. The staff were all very friendly.
…stayed for 2 nights last weekend after seeing it in passing on a trip late last year, the reviews were good as was the price. As we fly from the North to Heathrow, Paddington is where we always stay due to the convenience of the Heathrow Express. The staff were friendly and helpful, the room was on the small side but when it's only a short stay that's absolutely fine, not like you spend hours in a room in London. The reception and bar area had a nice cosy feel and finally the breakfast, couldn't fault it, nice fresh cooked options, as well as plenty choice of cereals, pastries fruit and dairy, something for everyone. We would stay here again.
Excellent and helpful staff. Upon arrival all were helpful, polite and kind. Reception/bar etc were stylish and comfortable. The room was nice with good facilities. A really good location as close to Paddington/Hyde Park etc. Would love to stay here again.
I cannot fault this Hotel. Staff are very friendly, the Twin room was spacious, clean and very comfortable. The bed & Pillows were clearly good quality. The breakfast had lots of options, was fresh and delicious. The Dining area was calm, clean and comfortable to sit in.
We booked a room at this hotel for day use as had a concert to attend in the evening at the Albert Hall. First of all the location is fantastic and very convenient for Paddington, South Kensington, Knightsbridge and Hyde Park. We were able to walk everywhere which was our intention. However, the actual hotel and room was very average. Check in was seamless but the room we were assigned was pretty poor. I understand that for day use rooms the hotel don't want to assign their best rooms however this was in the basement, it was dark and very warm. The room overlooked the pub opposite so people sat outside could see straight in and it all just felt a bit 'seedy'. There was lipstick on one of the mugs and the bathroom bin hadn't been emptied from precious guests. Bed was OK, it was cleanish (although wall that the bed was against was dusty) and was fine for what we needed...which was a place to have a rest and a shower before heading over for the evening. I'm not sure it was worth the £104 we paid for the room but it suited our needs for the time we needed.
Upon arrival which was later than planned due to a delayed flight, we were given a room that was freshly painted with doors and windows open. The smell of fumes was extremely strong therefore they gave us another room but this was the same. Who redecorates hotel rooms a couple of hours before their guests arrive? When I asked this question at reception, the Manager said he was hoping guests would arrive late. We arrived at 17.30 pm! What time is a good time to check in at this hotel? Despite booking a superior room, the only room they could provide us with was a room unsuitable for two adults therefore one of us had to sleep elsewhere. On the second day we were told that they would give us a 'suite' as if this was the answer too all their problems. The suite was horrific but I really didn't have the energy to argue again and told them I would speak to the Manager by email which I did but he has not replied so I have now emailed the CEO. No reply yet! The bed linen had mould stains on it, the furniture and even the lamps shades had very suspect stains on them and the hand rail on the stairs was sticky and couldn't be touched to go up and down extremely steep stairs. The air con was not working but we were not told about that and instead there were two small desk fans in place which just circulated hot air. Neither of us had sleep the second night which resulted in my Daughter having a seizure. Unfortunately she has a disorder which means she must sleep or seizures are likely. The entire stay was a nightmare and yet, the hotel has not even responded to my emails. Opon checkout we were told they were 'sorry about that'. Their staff seem to care less sadly. I would strongly advise against staying at this hotel.
The hotel lobby was gorgeous and the night manager offered us water upon arrival. But when we got to our room, most of the plugs did not work, the automatic window shade did not work, the shower dial was broken and only was scalding hot and took forever to cool, and the towel warmer would not turn off. The air conditioning was broken which wouldn't have been a problem but we were on the basement level so we could not open a window and feel safe sleeping with a window open. The location was great and felt very safe, but I probably would not stay again.
Quaint little place. A basic hotel and ideal for Hyde Park concert we went to 6/7/24. We had room 308. Small but functional. Really comfy bed. We did have an issue with the TV that they never managed to sort. Beatrice on reception was really lovely and helpful. Small bar in the hotel, functional, but not a pub bar. We didn't have breakfast but plenty of small cafe's around. Close to Lancaster Gate tube station
If you are allocated room 307 at checkin, ask for a different room, you will not sleep! With the noisy air conditioning pipes outside the window and the lift right outside the door sleep is not possible.
We arrived early and was able to drop off our cases which meant we could make the most of our 1st day. We stayed on one of the hottest days in an executive room and although the hotel has air conditioning in all rooms, it certainly wasn't working as it should in our room, even with 2 fans in the room it was way too hot. A request to check this was submitted to the staff on reception, but not sure it was looked as there was no change. Other than that the room was clean, bed was comfortable. The water was very hot, could do with a warning and instructions on how to cool it down on arrival especially in hot weather. Breakfast was lovely, lots of choice. All staff were helpful and friendly. Bar area was very relaxing, ideal for a late night drink after a busy day. Great location, would definitely stay again. Thank you for a great stay.
I found my room very comfortable and well-equipped. The lounge is cosy and there was a good supply of newspapers. The breakfast was well made. The first time I visited, I complemented the chef. You can get a morning paper durimg breakfast. With a room om the 5th floor, I was not surprised that the water pressure in the shower was not fantastic. My main issue was the fact that the wifi network is not secure, preventing me from preparing my meeting, as my computer does not connect to unsecure networks.
The first morning after check in I reported to the front desk that the rod holding the shower head was faulty and that the shower head wound not go higher than my shoulder. I stayed there five nights and during that time it was never fixed nor was i offered a different room. Additionally the room safe did not work at all. On the positive side, it is an excellent location for exploring London.
An easy walk to Paddington, across from Hyde park, and bus service out the front door made this a great place to stay. It's not a luxury room but it was clean and had a great shower. I could hear other guests in the hallway and a bit in the adjacent room but it wasn't a problem as they were mostly quiet. I would recommend it, and I would happily stay again.
The hotel was situated in a very quiet road nearby was the Lancaster Gate underground station and across the road was Kensington Gardens/Hyde Park. The staff were very welcoming and offered to store our luggage until our room was ready. The room albeit small was very clean and compact. The bed was extremely comfy. Breakfast was included and offered a good selection of hot and cold options.
No working AC which resulted in 25 c. No coldwater. And one morning there was no warmwater..... The staff was confusing. But the breakfast was good, and the location also. Fruit, eggs, toast and more! Underground station just around the corner!
The breakfast was really good. The lobby is nice and accommodating. The air conditioning did a lousy job at cooling the room, which was too hot. There was only one night stand, no fridge and not even a power socket in the bathroom. To be honest, I'm surprised the hotel is considered a 4 star hotel without these basic amenities.
A great location for getting into all the attractions as it's near Paddington mainline station and Lancaster Gate tube station and right on the edge of Hyde Park. Our primary reason for visiting was an event at the Albert Hall and it was an easy 20 minute walk to and from the hall. Our room was described as a "compact double". Maybe "very compact" might have been more accurate. There was no room for a bedside table as the bed was up against the wall to one side and the door to the other. Four nights was long enough in such close confines as we were getting in each other's way when moving around, dressing, etc. That said, the room was clean and the bed comfy. Tea & coffee facilities, iron and board and safe large enough for a laptop, all provided. The shower had plenty of hot water but no pressure. Breakfast provided a choice of "hot" or continental but the hot section was only warm at best. Plenty of it though and regularly topped up. The continental selection of cold meats, cheeses, pastries, etc. was very good with a wide choice. All the breads and pastries were lovely and fresh. The staff were all very friendly and polite. They all did everything they could to make us comfortable and enjoy our stay. We'd definitely recommend the Mornington but we'd be sure to book a bigger room next time.
The staff is helpful and great, they served and helped me a lot during my stay. I like that the hotel is near everything, the park, the stations, the market and all the things you need
I am a regular visitor to this hotel as it is ideally situated near Paddington station yet is in a quit road near Hyde Park. The staff always provide great service, the rooms are clean, tidy and well proportioned and the breakfast is perfect. I will be booking again next time I come to London.
Stayed once again for a much Needed Break and they once again, exceeded my expectations. Quiet room, warm, cosy bar and very polite staff. Very welcoming reception team who are always around if needed, whatever staff you come in contact with, they greet you in a warm polite manner.
We chose this hotel because of location to sites and Paddington Station, other reviews and appearance. We booked directly with the hotel at a competitive price that also included a full hot and cold breakfast. The staff were welcoming and helpful. The facility is well-cared for and retains it's elegance. The library bar is especially nice. We had a lovely stay and would stay here again the next time we visit London.
We had a lovely one-night stay at this property. I would return in a heartbeat. The hotel itself is lovely and the location is perfect. The thing I loved best was the staff and their genuine interest in making our stay as comfortable and lovely as could be. I really appreciated that. The rooms are lovely but a bit small. They are London small so there is probably not a lot that can be done about that. I would love to stay here again.
Very well placed hotel. Clean. Very helpful staff. Good choice of breakfast. Near to a good pub but our room in front of it but we we were not disturbed. Near to Lancaster Gate underground and Hyde Park.
Great location, bus and train is very close. Hotel is typical of London being old but renovated nicely. It remains old charm with carpeted floorboards which keeps that classic feel. Two pubs are within 50 meters and lots of restaurants. Hyde Park just across the road gives you a walk option into London. The breakfast catered for all options and was a clean area with nice staff. All staff were polite and helpful. Would recommend this hotel if looking for a competitive price close to London City
All staff I spoke to were kind and polite The room though smaller had everything you might need and was clean and tidy. I was there for 2 nights and had the misfortune to be next to someone who slammed their door at 00:40 each night then proceeded to have a conversation for an hour that could be heard in its muffled tones as well as someone above who felt the need to rearrange furniture constantly ( these people seem to follow me everywhere!) . Breakfast was plentiful and probably the best selection on a full English I've found worldwide but everything was cold, beans ,sausage,egg,fried bread,black pudding ,mushroom , bacon, hash browns all cold on both mornings.The coffee was warm though only half a cup from the machine. The choice of orange juice from a unit or oranges to squeeze yourself was a nice touch. The price was reasonable at just under £100 per night and its very conveniently placed with access to Paddington and Lancaster Gate tubes as well as on the doorstep to Hyde Park
Excellent location right at Hyde Park, walking distance to pretty much all the places in central London. A lots of restaurants, convenient stores are near by. Room is small without noise proof so it would be noisy in the morning and a bit cramped for 2 people but otherwise it's good. They have a cosy library/bar next to the reception area. Highly recommend this hotel and would definitely stay here again next time coming back to London.
Lovely fresh and clean hotel in an amazing location. Beatrice at reception was very kind and accommodating. Gave us lots of useful information and even called our room after checking in to it to make sure we were happy with it.
Stayed hede for 3 nights in March 2024. Nice and clean hotel. Spacious and clean room. I love the Ritual products in the bathroom. Very good breakfast buffet with all you can wish for breakfast. Good location. Easy check-in and out. Friendly staff.
Ideally located, clean and a tasteful breakfast with lots to choose from. The room was a little bit small, but clean and updated. We had a good stay. Just one tip; take your valuables with you. My wallet was taken out of the room when we were downstairs having breakfast.
Hi just returned from a couple of days in London, first time at this hotel but do like to use Best Western is possible, arrived at 1-45 pm our room was ready check in was quick , we had a a twin executive room on the 4th floor right outside of the lift it was well equipped two easy chairs large tv desk tea coffee making bottles of water ,cans of pop and chocolate bars biscuits etc , It was a less than 10 minutes walk from Lancaster Gate tube station and probably same again for bus routes 10 minutes central London It was a very nice and safe location with a few bars close by , and 15 minutes walk you were in queens way with another tube station and a good section of restaurants , pubs , quick food outlets ,local shops , Across the road and you are in Hyde Park with fountains, lakes ,nice safe easy walking paths with a lot of interesting monuments etc , Later back at the hotel the was very hot for March but the air conditioning worked well could have done with a anti slip mat for the shower, could only get hot and warm water from the basin taps , Good selection of items for breakfast next day ,cereal ,fruit,cold meats , cheeses, cakes, hot breakfast including bacon ,sausage, eggs, beans ,mushrooms, grilled tomatoes could have been hotter and a plate warmer would have helped toast and bread , plus tea , coffee , juice all available We stayed for 2 nights on a 2nd night free deal which was excellent value in all we really enjoyed our stay at this hotel and would recommend it to family and friends , just hotter breakfast please ,
This was our second visit to this hotel. We returned as we were so impressed by it. It is ideally located, a 5 minute walk from Hyde Park. Our Diamond Select Rewards loyalty membership was recognised at check in as we were given an upgrade to a suite. The staff there are what really makes it special, from Joanna and Chimegee on breakfasts, which are always of great quality, to Sylvia from housekeeping who ensures guests rooms are kept clean and well stocked and the receptionists too. You really are made to feel welcome. We would definitely recommend it and look forward to our next visit.
It was comfortable and well located with friendly staff. The breakfast was excellent comprising of a wide selection of both hot and cold dishesOur room was very well appointed. We would recommend this hotel without hesitation. It was our second stay.
Close to a tube station and felt safe walking to the hotel. Staff very helpful, with efficient check in and check out. Room clean with all amenities and bed very comfortable. Breakfast very good with plenty of choice. Got a good deal on the 2 for 1 offer which was a great price. Would stay again.
I was staying here one night before I left London, but wish I would have stayed more. The staff were very friendly and gave me a complimentary breakfast for the stay. Walking distance to Hyde park. Quiet and very clean room. Would stay here again.
If u want a really nice quiet area of london this is for you.only 10 minutes walk to Paddington.and the tube station is around the corner and even better the vast hyde park.The mornington hotel best western is perfect to stay in.from start to finish it was a joy.from the front desk to the morning breakfast.they were spot on once again.and I have stayed in a few BW .
The attention to Customer Satisfaction is second to none and the care and attention is much appreciated Abz was brilliant and you can't fault him I am enjoying my stay and am far more comfortable and relaxed here than some of the usual chains I have stayed in Being privately owned makes a difference
Bookingsuk@ travel stay the agency we booked through was a nightmare and because of their incompetency we were stuck at the Reception for over 1 1/2 hrs.Mr moussa the manager on duty at the time along with his coworkers mr Louis and assistant Sonia were extremely patient and helpful throughout the whole ordeal.We were presented with free full breakfast coupons and drinks from the bar throughout the duration of our ordeal.I recommend this Hotel to all my friends and will be staying there when I am in London.Price wise I think it's hard to beat but I recommend booking directly through the front desk.
Needed somewhere close to a conference I was attending, and this did the job! Friendly welcoming reception area and the room was a generous size for London. Nice touch having Rituals products in the bathroom! Would certainly recommend as somewhere not in the hustle and bustle but close enough to walk to that or catch the tube!
We chose this location as it was near Hyde Park and the museums there, and it was in a lovely area. The hotel was really lovely! The team went and above and beyond to make us comfortable, the breakfast buffet was scrummy and the rooms were comfy with some nice little extra touches. Would stay here again!
Arrived before check-in time to be told I fortunately we couldn't check in early because their WiFi was down, staff were very apologetic and accommodated us by giving us a room upgrade. Amazing customer service all round with all staff being very friendly and welcoming. Hotel was very clean along with the rooms which were clean and a good size compared to other hotels. Great location being a quick 5 min walk (if that) to the closest tube station. Will definitely stay here again on my next trip to London. Thank you!
A really nice hotel with great helpful staff. Arraved at 12 expecting to leave bags and check in later, but room was ready and were able to check in early without extra charges.really good breakfast selection included when you book direct . A short stroll from the albert hall the main reason for choosing this hotel. Thankyou for an enjoyable stay.
We were staying at the hotel for a long weekend. The hotel its walking distance to the near tube station, however it was closed as the underground have lack of staff. The room was very clean and the bathroom was in good condition.
I had trouble with this hotel from the moment I arrived. (Though I probably made a mistake by reserving it through Agoda, which is questionable too!) The hotel said Agoda did not forward the funds for the reservation to them in advance of our stay so I had to pay the hotel Directly as well! Agoda said the problem was the fault of the hotel. I just now got back my payment from Agoda. Next they put me in a "suite," as they had given my room away to someone else who arrived early. They said my original room was "having some issues repaired and there was no Double Room." This "suite" was just a room for three on 2 floors and did not qualify as a suite. There was a single bed downstairs and a double bed upstairs int he very upper floor! I have stayed in a Suite before and I know what a suite is. Next, the air conditioning "worked" in that "suite" but was SO Minimal that that it made no difference in the temperate of the room during the heat wave in London during the first week of September. Very hot an uncomfortable and there was not even a window in that "suite." Next, I just checked my credit card bill and it has 2 charges of 40 GBP on it from the hotel. After emailing the hotel, they tell me that is was the charge for breakfast, even though breakfast was INCLUDED in the cost of the room reservation and they certainly made no attempt to inform me of this while I was there! They just charged me without telling me. I am trying to get that refunded as well. There were too many questionable things that did not add up with this establishment and am doubting if they are being honest with with their clients but cannot prove it, especially in light of the other recent horrendous reviews on Trip Advisor. I would NOT recommend you stay here. I never will!
Location is great but the room was absolutely tiny, bed pushed up against the wall. The airconditioning didn't work and is, in fact, controlled only by the front desk. The room (305) was stuffy and had little or no ventilation. Despite several requests to the front desk, the airconditioning wasn't turned on. It was an uncomfortable stay.
Very nice hotel, nice interiors and a clean, cosy room. Decent shower and bath. Once we had arrived in our room, we received a call from reception to check if we were happy and also an email to let us know what to do if we weren't. The only downside was that the evening I booked this and some other things, my card was cloned. Despite having paid for the hotel months ago, they said I had to be refunded and pay again because I couldn't provide the original card, however the refund would take 5-7 days. This seemed a totally pointless exercise to me and a bit of admin I could have done without on starting my honeymoon. It also left me short of £76 extra for no good reason.
Never Book This Hotel!!! The staff was incredibly rude. They lied about the "family" room, saying it had a sitting area. It was a small room, three floors down from the lobby, in the basement that was small. Told the sitting area was when you folded up the pullout bed. The door DID NOT LOCK. When asked about it, was told "no one comes down here." Staff would not give their names initially, but eventually everyone gave the same name! Stayed one sleepless night (who could sleep with a door that couldn't lock?) and left first thing the next morning. 1000% would not recommend. If I could, would give zero stars. Horrible!!!
I never normally leave bad reviews but there were too many issues on this occasion to not warn others about... I booked this room through our work booking system (over £300 per night, although there must have been an event on as all hotels in the area were more expensive than usual). The front entrance was hidden behind scaffolding so took some time to find; when I arrived we found that the hotel had cancelled my room without notifying or contacting me, luckily they still had 1 room available so we were able to sort something out after 10-15mins. The slowest lift ever took me up to floor 5, I walked out of the lift and found my room right next to it (noisy for a fair bit of the night). The tiny room in the photo cost £307 for 1 night. When I opened the door I was hit by the stink of bleach. The window was open so they were clearly aware that it smelt really strongly. When I checked the tv the sound wasnt working either so I called down so discuss both issues. Reception said I could come and collect an alternative tv remote or I could have a refund and leave (no other options to make sure I didnt have to sleep with chemical fumes overnight). Luckily I managed to make the air conditioning work and after 40 mins the smell did start to dissipate. The curtains didnt close properly, I had to prop pillows against the window to keep out the light. When showering the next morning the shower head was at waist height and refused to be moved up so I had to kneel in order to get my hair wet. The shower was only a dribble. Honestly, I dont know why you would stay here. Shocking and worst best western I've ever stayed in.
Comfortable hotel in safe, quiet location, with easy access to Hyde Park and to Central London. Friendly staff, quality breakfast (included). Only negatives - the single, compact and VERY slow lift, and very poor water pressure in our 4th floor room. Not cheap, but worth the price for the location.
The staff was friendly and helpful. The room was small, but that may be the norm for a London location. The room AC was noisy, but worked well enough. It is conveniently located close to Kensington Garden, many local restaurants and pubs (Don't miss Cafe Sheila!). and a subway station. The breakfast brunch was good, but not included with the room and a bit pricey.
I spend between 80-100 nights a year in hotels. Many of them at Best Western. I am a Diamond Select member and have many other Elite hotel memberships. This was by far my most horrific hotel experience in my 25 years of professional traveling. Ever! I am sure the staff did their best with what they had at their disposal but the manager of this hotel should be ashamed.
There air conditioning is not working at all and hasn't been for about a month,they have not even advertised this on there home page,customers are having to go there and sleep in appalling conditions it's like sauna in the rooms and also they have fans…please do not waste your money here
We arrived early at the hotel and they were able to look after our luggage with no problem so that was great. We were slightly concerned about how warm reception was. Hotter than outside which was saying something! We returned at 3pm. Check in is at 2. We needed to leave again at 4pm. Only 2 of the 3 rooms were ready and my brother was told check out was from 2pm and his room wouldn't be ready until 4. At 3.25, with little time left until we had to leave, they had to accept a downgrade. We had an executive room but I'm not sure what was executive about it. There were no extras, the room was very hot with an air conditioning unit you could only feel if you stood under it. My towel was either stained or dirty but with check in having taken so long there was no time to do anything about it. There appeared to have been an accident with the carpet in the corner as there were bits missing. We managed to sleep but it was incredibly hot. Breakfast was fine. A good location for the tube but we won't be returning.
Clean, amazing air conditioner unit, wonderful staff, great safe location by park and tube. The breakfast was well worth the price with lots of choices and delicious coffee. This is a smaller boutique style hotel with a professional staff. I definitely recommend.
On the 25th June we was unlucky enough to stay here. It's taken a while to write this review as I have been waiting for Mika to get in touch regarding our complaint. I'm guessing he's been moved on by now..... We arrived a little after 4pm fully expecting our room to be ready, unfortunately it was not. After 20 mins or so waiting about we got given our keys for room 18. We dropped our bags and went to the concert at Hyde Park. We got back to the room a little before 12, the air conditioning unit was on although it wasn't really doing much which was problematic as it had been 31 degrees that day and with a room in the basement it really was quite hot. The air con unit was making a noise every 10-15 mins like a motor trying to work clearing the water from the unit. We grabbed the odd bit of sleep and eventually gave up about 2-2.30 when we called reception. He said he'd try to resolve it from there but nothing changed and the noises continued. We decided to turn the unit of at the panel which we did but the noises continued so we called reception again where he said he'd come and have a look. We got dressed and waited for the receptionist to arrive. He had a look but he didn't know anything about air con and why should he? We decided to take the fuse out so at least we had quiet, the heat on the other hand was unbearable, we asked to be moved but no other rooms were available. We tried our best to sleep in the shoe box sized sauna that was our room, we got the odd bit of sleep but not much. The bathroom was dirty and had hair in the shower and sink! The quality of the workmanship within the room was so poor its hard to describe. The workman who done the tiling and decorating should really go and get their cataract looked at!! truly the lowest workmanship I have ever seen! The floor was uneven and the windows grubby. The bed itself wasn't very comfortable and the mattress was felt like it was dipping to a side. All in all, a terribly finished dirty room, abysmal standards. If this is the best the UK has to offer we should give up now! The following morning after a very nice breakfast which we was very surprised about considering what we had been through we went to reception to report our faults and disappointment of the room. The receptionist offered us a 25% refund on the room which we refused as we felt it wasn't no where near enough compensation for having very little sleep and being slowly cooked from the inside out while washing in other guests bodily hair. The receptionist took my email address as she said she couldn't offer any more but the manager could. I was told that Mika would be in touch to resolve. I told her that we expected a full refund and an apology for the third world standard room we had to stay in. The email never did arrive so I sent an email to Mika. Almost 2 weeks of waiting and the reply arrived. It wasn't a great email, a pathetic apology and he offered me a 25% discount on the next stay!! My offer had gone down and I was expected to stay in a third world room again. As customer service goes, you couldn't make it up. I replied to the email advising that the offer he'd sent us was below what we'd already had and expected. I ever did receive a reply hence the review. The room is beyond anything I have ever stayed in before and management non existent. Avoid this hotel, it's poorly managed, built and ran by amateurs.
The public areas are very comfortable, the staff are friendly and the breakfasts were great. We booked an executive room was poor. Room was clean but damp towels had been left on the bathroom door by the previous guests. The room was very warm and the aircon did not work. Receptionist said he could adjust it but did nothing. Window only opened 4 inches so could not get fresh air. Noise from kitchen fans kitchen fans woke us about 06.30. Bathroom was clean but shower head fixing was worn so could not direct the spray. Very hot water came out of the cold tap - needed to run for about 5 minutes to clean my teeth. Good location but need some maintenance.
We stayed here for 5 nights in early July. To our surprise there was air conditioning (a lot of London hotels do not have aircon!). The staff, location and breakfast were excellent. There is a tube station nearby and the surrounding area is fairly quiet. There are a few nice places to eat nearby too. The hotel is a little worn but still clean and comfortable. We would definitely stay here again.
Clean rooms, friendly and helpful staff. Room was a smaller than what I'm used to but I did not spend much time in it. There was a bar/lounge that looked cozy but I didn't take advantage of that or the breakfast.
Very clean hotel in an ideal location, 5 minutes walk from Lancaster Gate Underground station. The staff were extremely helpful and the breakfast was more than adequate. on the down side, the rooms were very small including the bathroom and the air conditioning was awful. Our room was extremely hot at all times of the day and night.
My husband and I stayed at this hotel twice on our recent trip to London. We booked an Executive Queen room for both occasions. The first time we got a twin room with two single beds. Room was decent size and didn't complain as it was only for two nights. For the second time we were given a tiny room where we had to climb over each other to get in or out of bed. We were told they were overbooked that night and they would credit us for the difference in cost. Still haven't seen the credit. We were given the booked room for next five nights. Both times we received an email welcoming us to our rooms with the number of the room given. Both times the room number was different. On departure I was asked to rate our stay. The breakfast was great, as was the location but the customer service was dreadful. When asked how I made our reservations I said I was a Best Western member and booked directly. Won't be going back to this hotel.
Our trip to London was the final stop on our 2-week vacation and the Best Western Mornington Hotel made it the perfect ending to our trip. We had 3 adults, and they were able to accommodate us in a 2-floor level room. The hotel location was perfect - right at the top of beautiful Hyde Park. The train station was nearby which made it easy for us to transfer from the airport and walk to the hotel. This hotel is beautiful, and the breakfast was amazing with several breakfast options to choose from. Especially loved the fresh Croissants and Cappuccino. Plenty of dining options to walk to/choose from nearby the hotel. I highly recommend this hotel for your stay in London.
Very tiny room and bed with hardly any space to move around or stow luggage. No side table or lamp on one side of the bed. That side is so close to the wall there was no room to walk - had to scoot sideways and duck by a beam. Elevator was small and very slow. Breakfast was 20 pounds each; we found a nearby place for full English breakfast for half the price. Coffee maker in the room which was good. We liked the staff which was friendly and responsive.
The room arrangement was chaos. We booked the suite for 5 nights and only provide the suitable room for us for 4 nights. The staff was not helpful, one of the lady was impolite and did not familiar with the rooms size.
My husband and I stayed here twice in theist 6 weeks. The location is very nice. Close to Hyde Park, Kensington Gardens, and Notting Hill. The rooms are clean and the staff is friendly. The rooms are very small. Our first room had a queen bed and very little space to walk around. There was little places to unpack a suitcase and even less to leave the suitcase open. Our second stay had 2 twin beds and again, the room was so small, the foot one bed prevented us from being able to open the door fully. We would stay again, but only if we limited our luggage considerably and managed our expectations.
Viewed this hotel from a recent visit to London, wished I had chosen this the first time. Friendly staff, beautiful, relaxing hotel to stay at. Lift right at your side when checking in, so very easy to get to your rooms, very quiet road at night, nice food in the restaurant. Five minutes walk to the under ground and a minutes walk to the bus stop, Hyde Park is just around the corner, so the perfect location for a day in London.
Hotel was okay - average for London, but low standard compared to other European cities. Breakfast was okay, and location was nice as it was very close to the park. Rooms were small, but clean. Breakfast staff was really nice, but cleaning staff did not seem to respect normal boundaries, i.e. walking into room without knocking, and just began “cleaning” even though I was getting ready, and my travel partner was using the toilet!
Very small room even by local standards - no ability to walk on 1 side of the double bed . Strange check-in system where card had to be done twice to do an "authorization." This caused delays and troubles. Turns out they do a 1p charge - this looks like fraud to many credit card companies and often gets denied. I went back after a chaotic check-in experience to add my Best Western number but they couldn't even do that. Water pressure and shower was great on the ground floor but terrible on the 5th - barely a trickle. So, it ended up being a very mixed stay.
A last minute booking at the Mornington at a very good price for a single room on breakfast on us promotion Well furnished hotel with comfortable well equipped bedrooms Excellent breakfast with wide choice gets a10/10 score!
My wife and our daughter had 2 nights. The first for Best Western points and the second for payment. They were shown a terribly small room that was dirty and had candy wrappers on the floor. The intention was that they should stay the first night there, and the next in another room. Upon contacting the Front Desk, they immediately got a better and bigger room...! Whether it had anything to do with points/payment is not known. As a band aid to the wound and the bad experience, they were offered a 20% discount on breakfast on day 2. However, this was free as it was part of the room rate. Such a bad offer. The best thing about this hotel is that it is close to Paddington Station within walking distance.
What a great weekend we had in London,would like to say a huge thank you to Fred for his enthusiasm, certainly an asset to the front of house. Room was great and breakfast spread was amazing with continental and full English on offer. Will definitly be using this hotel again
Although we had a couple of issues at the hotel, the staff were very friendly and helpful, and fixed the requested problems. I'll start with the bad, but overall, we really had a wonderful stay. We did have one rather serious safety issue that we resolved ourselves, that I suspect is a housekeeping problem. When we arrived back to our room after seeing a show, so at approx. 23:00, the window to our room was very ajar. We don't know how long it was open, but we were not the ones who opened it. I suspect housekeeping opened it while cleaning the room and forgot to close it again. Everything was fine in the room, but the biggest issue with it was that directly below our window was the roof to a one-story building, so it would have been incredibly easy to enter our room from the outside through the open window. We didn't see anything missing, so we simply closed and locked the window, but it could have ended very poorly had we not noticed it left open or had someone entered while we were gone. We did not mention it to the hotel because the solution was to close and lock the window, which we did. We also encountered the issue of not being able to check into our room because it wasn't ready, despite it being past the posted check-in time of 14:00 and well past our expected arrival time. That said, the front desk was very nice and helpful and the lobby is a beautiful and comfortable place to wait. Our room was nice and clean with plenty of space by European standards. I did have trouble getting the AC to run, as it kept shutting itself off. I managed to get it to run just the fan and it was fine. The next day, without me saying anything, someone came by at some point and set it to run the AC without shutting off. We also mentioned to the front desk that one of the TVs wasn't working properly, but that it didn't matter to us since we weren't using it. They still came by and fixed it. So rest assured, the hotel will do their best to resolve any issues that come up, sometimes without even having to ask. Overall, the hotel was very nice and we had a great stay. The helpfulness and friendliness of Fred at the front desk really made up for any issues we had, and the location is wonderful. I recommend getting the breakfast at the hotel, as it was very good. We were very happy with our stay and would happily stay there again.
We had a lovely stay in this hotel for our first trip to London. It was a great location just a few minutes away from Hyde Park, Lancaster Gate underground (and bus stop), Paddington Station and the Thistle Hotel which was a stop on the Tootbus (or Hop on Hop off bus) route. Also only a few minutes away from nice pubs and restaurants if you wanted to stay local. The hotel itself was clean and tidy. I probably would've liked a slightly bigger room but I didn't come to London to sit in the room all weekend anyway so the room was sufficient. We had a small issue with the room safe and a member of staff quickly resolved that. A couple of times we went to the bar and there was no-one behind it (I think the staff work between reception / bar) so that was slightly frustrating but that I think was the only negative all weekend. Breakfast was nice and what you would expect, serving both hot & cold food and the staff were very helpful. We had a lovely weekend in this hotel and definitely would consider booking again and I would recommend it to others.
Worst experience I've ever had. I've booked a month ago and after a long hourney with my 10 year-old daughter, they told me that THEY ARE OVERBOOKED! And sent us to another hotel of theirs in a bad place and made us stay a nigr in a room in the BASEMENT with GARBAGES rigt under my window. I can't even open the window to get sone fresh air. And what is worst , THE FAN IS NOT WORKING in the whole hotel. It was me who called the cab to get to our original hotel next day. And when I asked for refund for that terrible night, the manager mr Hugo didn't even bother to reply my e mail. I'm so sorry to had my daughter exprienced that bad staying.
First class service, very clean rooms, generous breakfast and great location, situated only 10 minutes walk from Paddington, 5 minutes walk to Underground station and 5 minutes away from Hyde Park. The staff could not have been more welcoming and helpful.
Very nice hotel with beautiful rooms, excellent location next to Hyde Park and superb service. Really appreciate your flexibility with the check in. I would definitely recommend it and count on it formy next trips to London
Our room was so small that the bed was against the wall with no room for bedside tables - wall one side, door the other. There was one table at the foot of the bed on the wall side which prevented one occupant getting out without climbing over the other. The bar service so so slow that we gave up and there were no crisps.
Got to go early in the room did not need to wait till 2. Beds where good and the cushions also. Only the space for the toilet was a little bit small. The hair dryer was also super and the possibility of ironing was nice.
Stayed here for third time and as always was very good. It is very reasonable and in a great location just off Hyde Park. Our shower broke and within 5 mins of reporting it a maintenance man was up to have a look and had it fixed in 20mins! Would recommend to anyone coming to London for a short visit.
Stayed here with family for a couple of nights in January. Very handy for Paddington station, Hyde Park, Oxford Street and Mayfair. Surprisingly quiet location, one road back from Bayswater Road. Normal sized London hotel rooms. Lovely breakfast and very clean and tidy.
We arrived just after 2pm. Unfortunately we couldn't get into our room. We waited. Eventually it was 3.45 when we could get in. It wasn't really a problem, we sat and read the papers. The room itself was large, fresh and clean. A kettle with coffee, tea and biscuits. Large TV. Quiet room. The staff all very friendly and apologetic that we had to wait. Breakfast was very good with plenty to choose. Very good value for the money. I would stay there again
Stayed 3 nights very close to tube, had a single room with shower room all very clean and cosy. Staff were all pleasant good choice at breakfast and very good value for money will definately stay again
Great location and clean and well kept facilities. The rooms are small but for London and the price it was worth it. My room was a double and with two luggages we barely had enough space so my advice is if you tend to overpack ir carry more than one luggage get a bigger room, its worth paying the price.
I stayed at the Mornington 3 nights in mid-November and i do not regret it at all. A wholly adequate though not fancy bedroom, high up and facing the back thus quiet. Excellent breakfast downstairs, with quick and friendly staff. And a pleasant lobby ("Library") bar for e g pre- or post-dinner drinks (though not too impressively stocked). Not least a very convenient location, a few hundred metres' walk from Paddington station and literally round the corner from Kensington Gardens and Hyde Park.
On arrival I was told the room wasn't ready ( I was very early) but was told I could store my luggage. Reception area of hotel really nice and welcoming friendly staff. Room small but it is London sp average size for area, bed is really comfy and bathroom nice...only downside is sink tap didn't look like had been cleaned for sometime and 2 hairs found on shower head. Room I was in (#212) could hear hairdryer and running water sounded like pipework but was quite annoying especially early hours. Overall I would stay here again and would recommend this place just needs the points addressing and rectified and would be 5 stars.
The Best Western Mornington Hotel is well located (next to Hyde Park and Oxford Street). The staff was very profesional (welcoming and helpful). The bedroom was clean, quiet and the bed comfortable. The breakfast perfect with a good variety of food. It is our third experience at the Best Western Mornington and we won't hesitate to book again in this hotel.
Had a very pleasant stay here. All of the staff is extremely friendly (you know who you are, Fred) and the hotel is cozy and comfortable. It is also very close to Paddington station, that is very convenient when you're coming from Heathrow airport
This is a nice hotel centrally located. 5 min walk from Lancaster gate tube. Breakfast was good with a wide selection and good coffee. Several times we had to wait for the person in reception, so take care if you are in a rush! The room was a bit hot, but all in all we recommend this hotel.
Went as a family of 5. We were supposed to have a 3rd adult with us but they couldn't make it. We called the direct hotel number to inform them of the change and no one ever picked up. I ended up calling the best western number from my booking in America and let them know of the change in circumstances, specifically asking that the 2 rooms we booked were as close together as possible. We were assured that a note was made regarding room proximity since we were going to be 2 adults with 3 children. Upon check in we find that one room is in the basement - next to a noisy storage cupboard - and the other room is 2 floors higher with no direct access. Not ideal. The rooms were filthy. My room was by far the worst. The couch was stained and torn. The curtains were covered in stains (goodness knows what it was) and even the walls were stained. The bathroom had hairs on the floor / tub and the floors in the main area were gross. Not ideal when you're traveling with a 1 years old that wants to touch everything. As noted in previous reviews, the rooms are very small. We were there for 2 nights and really struggled to find space for our suitcase, my stroller and our belongings. I looked up for other rooms in London for our second night but couldn't justify spending the extra money when this stay had cost over £800.
Excellent staff, beautiful decor, and great location. The staff was very welcoming and took care of everything we needed during our stay. Located near Underground and Paddington station. Clean and quiet room.
Clean room but very very small room, bed was good and comfy, no space to move your legs around. We got a room which had no view, some random wall at the back. Good heating both in the room and the bathroom. Hotel has great location and connectivity. Our card was somehow not working, the staff was kind enough to accept cash instead. We stayed for a day and shifted to another hotel only because the room was too too small. But it was value for whatever money we spent.
Booked early to get the best price we could, as it's not super-cheap, but the price did include a very good breakfast. We loved the central location, next to Hyde Park and handy for Oxford Street Christmas shopping. Hotel is a grand building and the room, and beds, were very comfortable.
Just back today 15/12/22 stayed at the hotel for two nights and I was very pleased with the hotel . The room was very clean the staff very friendly and helpful. Could not fault it at all. Nicely situated at Hyde park just back far enough to be quiet. Bus and tube very close. We liked it so much we have booked to go back in March 2023. Highly recommended at a nice price
Friendly staff, clean and warm bedroom with comfortable bed and good tea & coffee making facilities. Great choice of freshly cooked food at breakfast, cereals, fruit, croissants etc. Location only 5 mins from Lancaster Gate Tube and bus services. Hyde Park a couple of minutes walk away
the staff was very helpful, the rooms comfortable and spacious, friendly atmosphere and a good location. Very close to Hyde Park and Lancaster Gate Underground, 8-9 minute walk from Pasdington Station.
Great location minutes from Tube Bus Park. Friendly Cosy Hotel Very clean..modern bathroom, great shower, free toiletries. Tea/coffee biscuits fruit topped up each day. Good breakfast buffet. Would definitely stay here again.
The staff were very friendly and helpful. The room was clean and tidy with an amazing mezzanine bedroom. Breakfast was easy and very enjoyable. the bar area in like sitting in an old library room and very classy. Recommended.
The service was good. The room was fine. As the hotel was close to London Paddington station and Central London, it was really good value for money. There was a huge choice of both cooked and cold items at breakfast.
We first stayed here in August 2021. I had booked two rooms, one for my wife and I and another for our friends. These rooms were excellent and when I booked again, I received a standard email from the general manager, thanking me for the booking. I replied telling him of our previous stay and hoped that the room would be the same as before. It wasn't, it was so small that we didn't really have enough room for the clothing we had brought for our 3 day stay. I asked at reception if we could move but there were no rooms for that night and they offered to move us the following day. We re-packed that morning and left them to it. On our return that second evening, we went to the new room, only to find it smaller that the one we had vacated! I again returned to reception and after a while they found another room for us. This was exactly the same as the first room we were in, except it was located by the lift doors! If you are only staying one night, then it may be okay for you but any longer, you may find that the small rooms unsuitable. Given that the increase in price over last year is, in my opinion, excessive, how do they justify the price paid? The staff were, at all times, friendly and helpful but really given no autonomy. Breakfast was very good with a full menu to cater for most tastes. Taking into account, the sheer number of other hotels in this and the surrounding area, we will not be staying here a third time.
The room was very small. It had everything I needed but compared to my colleague my room was a lot smaller. There wasn't enough space for the tea and coffee facilities - I found the kettle and what I needed in the cupboard - however I had to make the tea on the floor as there was no room on the main table as there wasn't enough surfaces for everything. I then had to make sure I was really careful boiling the kettle, and then emptied the unused hot water to prevent someone from getting scolded once I had left the room. Its a bit of a health and safety risk. Otherwise it was nice. I had to phone to ask for milk for my tea with my breakfast which was delivered to my room, but the food was nice otherwise. The bed was really comfortable and warm. The fruit and water were a nice touch. There was an iron, ironing board, and hairdryer so it was well equipped, and the shower gel etc were all good quality too.
Close to Hyde Park and a comfortable and convenient base to see all of London. The staff is friendly and optimistic and the featured room is as cozy as it looks in the photos. There are great family-owned restaurants nearby. The hotel and neighborhood are a great escape from the noise and mayhem of the center.
Great location, only a road away from Hyde park and close to tube. Lovely hotel with friendly and helpful staff on reception and very attentive staff at breakfast. Breakfast was very good. Our room was great, no noise at all and the bed was probably the most comfortable bed we've ever slept in. Wonderful. Library bar/lobby seating was lovely and welcoming. Would definitely recommend and we would stay again. Thank you
Terrible service, felt like wanting a drink was a hassle to the staff and it was more like a social club for staff. Bell on bar which we got told of for using, had to wait over 5 minutes for a drink while they chatted. Breakfast was great as was the service. Room was basic with stains over furniture, poor shower. Had better experiences in a basic Premier Inn.
Fantastic location and room. Would not hesitate to stay here again. It was close to the train station, Hyde Park, and bus stops. the staff were friendly and helpful. The room was great, exceeded my expectations for a hotel room in London for the price I paid.
the location is great, palces for breakfast dinner and pubs close by. ! block away from hyde park. rooms are too small. staff was frinedly but sometimes it took too long for answers at the front desk.
This hotel suited all my needs.Great location very helpful staff and lovely breakfast.Would definitely want to stay next time I am in London and would recommend it to friends.Lovely being so near the Park and to get away from hustle and bustle
Lovely room and staff great. Only criticism was the bar was poorly stocked a d no beer at 7pm. Lost opportunity as a large group went elsewhere there were several people waiting for a drink andost dissatisfied
A decent, well placed BW hotel with a decent room (#208). As you would expect, a great bed, in room coffee/tea provided, toiletries in the bathroom, ironing board available. A nice stay and would go back.
The Best Western Mornington Hotel London Hyde Park is my first choice in London. Have stayed there several times, never been disappointed. Perfect location close to Central Line tube station Lancaster Gate and Paddington Station. Walking distance to Oxford Street. Hyde Park just outside the doorstep.Great breakfast buffé. Friendly staff. Nice rooms. Lobby bar where you can meet or work or just relax with a drink. What are you waiting for? Book!
Reception staff were very helpful upon arrival. Room was clean and quiet. Bathroom slightly on the small side, but nothing that created an issue. Breakfast was good, with both hot and cold selections. Would certainly stay again.
We were early for check-in, but they held our bags upon arrival. Then when the room still wasn't ready on time, they gave us a free drink at the bar while we waited. The room itself was plenty big enough for a week stay. We were on the top floor, which helped a lot so that we didn't hear much noise from other rooms. The hot water is HOT. In fact, we could never get very cold water from the tap for drinking, but at least we had plenty of hot water for showers. The breakfast is hearty with a good variety of food. There's a couple of Underground stations nearby for easy access to everything. Overall, it was a great stay.
I recently stayed for 1 night in a queen room, 611. The location of the hotel was superb, almost opposite the stunning, round the corner from bus links and a short walk to Lancaster Gate tube. The good points; - The room was a good size - Plenty of storage - Two big windows - Clean The areas of improvement; - The new shower fittings prevented the ability to lift the shower head up above the chest! - The shower screen didn't open, so had to squeeze between space into shower! - Two of the pillows were a bit flat - The room is next to the stairs door opposite which bangs so loud every time someone goes up and down the stairs Overall, great location and good value
Thanks to a great breakfast and a tip top location I can give this hotel 3 stars. But there was poor cleaning. Had to find the staff at five pm and ask them to clean the room. No auto refill of toilet paper. Had to find staff when the paper was empty. Asked for an extra blanket three times since my kids didn't want to share blanket in the double bed. The fire alarm went on in the middle of the night although no fire. Reception staff didn't find my booking at first. Check in took 20 min?! Breakfast staff very nice and always gave us a smile. They worked hard. Great location of hotel. The reception staff could try to give you a smile now and then.
+Clean, comfortable rooms. +Good location near Paddington Station and Hyde Park. +Quiet street with good access to amenities. -Almost unusable shower; it was pathetic. -Unhelpful desk staff unable to explain charges. -Multiple significant charges made to bank which will be refunded in 4-5 days!!! Not stated in T&C's.
Great location, close to Paddington Station, Hyde Park, 2 blocks from the underground Lancaster station. This hotel is close to restaurants and shopping yet quietly located 1 block from main streets. The hotel is what I expected for the price and great for a budget in London.
Loved this hotel. A very short walk to bus stops and Lancaster Gate tube station. Hotel staff excellent e.g. I queried before booking if they would hold luggage the morning we were due to arrive and within 45 minutes had a friendly e-mail to say yes. A good breakfast buffet. Rooms may be on the smaller side but stylish and air-conditioned. Will use this hotel when staying in central London
Stayed one night I was going to watch the Queens funeral and hotel rooms were hard to get. Room was clean but very small hardly any ameneties in the room, bit tatty around the edges same as the communal areas. Paid for B & B and was going off very early in the morning so ordered a takeaway breakfast, when I went to collect it they charged me £10 I said I had already paid for breakfast and they said I had to pay an extra £10 and I asked for a refund on my cooked and they said I couldn't have on. The good points is that its 2 minutes away from a tube and Hyde Park. Thats it. Probably on my list of not to visit again.
We spend three nights in September. Room was rather small but with everything one needs. TV, Fridge, Shower, Safe. Not much room to unpack though. Staff very friendly and helpful, Lounge comfy with a bar. Good breakfast buffet.
The room has no amenities. There's no refrigerator in the room or available to keep medications cold. There's no storage to unpack. There was no ice machine or bucket for ice. All this would be ok if the room or hotel had any character. It's white walls with white bedding and a bathroom that makes a cruise ship bathroom look big. The water pressure was so low it took 20 minutes to rinse my hair. London is lovely… this hotel is not up to snuff
Unfortunately the room we stayed in has noisy water pipes, which seemed to have been located above a ceiling panel/grid as you entered our room. Possibly coming from an above room, as / when they shower or flush the toilet. Walking and foot steps can also be heard as happened on our stay each night around 2 am
Stayed here for 4 nights arriving Sunday 7 August 2022. Had stayed three times before, but noted some poor reviews recently. We needn't have worried. As requested, we had two rooms close to each other. We had requested rooms with bath tubs, but didn't get these. Shower was fine, but angle of head meant you couldn't stand directly under it, though it was removable so you could hold it in place. Buffet breakfast was very good. Staff friendly and approachable. Location is excellent. One observation. On this, and previous stays, we've booked and paid for "Executive Rooms". Hotel signage indicates "Executive Rooms" are on first floor -- we've never been given a room on first floor. A puzzle, though rooms for this stay were fine.
Perfect location, comfy bed, helpful staff. Travelling from Melbourne with my two teenagers, their first time to London. They were very impressed with the hotel which looks wonderfully ‘London' with its bright white pillars. Easy walk from Paddington Station and even easier walk to the nearest Tube station.
Reception staff was rude, inconsiderate, did not take into account that we are staying 10 nights, he manager ignored our concerns, rooms are outdated, dirty walls, stains on curtains, wooden floor is cracked, no fridge, the hairdryer is in a closet. Only positive is breakfast and location. For same money, are better hotels on the same street.. Stay away from this place!
Stayed with my family for 3 nights. All staff were amazing. Breakfast was lovely, charming building and a 24h bar. Fast and smooth check in and checkout, exactly what we needed. We will definitely be back and recommend it.
The room was totally substandard and the ceiling in the bathroom leaked, A/C did not work, window would not open, bedside lamp was broken and we had a great view of the airshaft with a noisy central 20 ton HVAC unit buzzing all night. It was really bad.
stayed at the fifth floor, relatively quiet and no issue. lovely room just the right size for one person and always cleaned. friendly staff and zero issues. Only thing to improve is to have hot showers. overall not bad especially during peak travel times.
Overall, the location of this hotel is brilliant. But within the hotel itself, the noise can go to every room especially if you stay in the room near the lift. You can hear people coming in and out all the time. Moreover, I stayed on the 5th floor and the pressure of the water shower was very low and it was annoying.
on arrival was told we had an upgrade room due to hotel having broken air-conditioning, what we got was a basement room with no air-conditioning, none of windows opened, the patrons at the bar across the road looked directly down into our room giving us no privacy. The Room stunk of mold and mildew, there was a dehumidifier in the hallway trying to suck out the smell. Toenail clippings and clumps of dust by the bed, Customer service worse than Faulty Towers!
It was perfect location, a nice quiet area and very close to Hyde park as well as Lancaster Gate tube station which is on the central line. The room was nice with air conditioning, however the floor was a bit dusty when we arrived and after housekeeping we were occasionally missing a towel but when we called reception they quickly brought one up.
Average hotel, with old and dated amenities. This place is in need of improvement and some investment. The only good thing is the location. The staff is friendly but nothing special. I will only go back if I have no choice.
Staff were very helpful and accomodating. Especially Alexandra (possibly Assistant Manager, I think.). Our room was nice and housekeeping was good. Late drinks available at the bar. Breakfast was fine. Air Con worked well in a heatwave. We had help booking taxis and leaving baggage on leaving day. Location was convenient for easy travel. I thought it was good value for the location at Hyde Park next to Lancaster Gate underground, bus route, passing cabs. It did what it says on the tin! What more do you need at that price. Thanks for the stay.
We had booked, & paid for this hotel, in March 2022, we arrived at the end of June to a row in the lobby, we approached the reception & we were told our room had been double booked. The couple having the row, said another 6 people had been told the same. They eventually find us another room, in another hotel, it took over an hour for the staff member to find it. The room had broken air conditioning, weeds growing around inside dirty windows, there was a kettle but no cup, tea, coffee or anything to actually make a drink, toilet letting by all the time. Due to the mess up, we were very late for a 'very expensive' hospitality event, & had no time to complain. after a very hot night, a knock on the door at 8.30am, asking us when we were leaving!' We had breakfast which was awful, scrambled eggs had all stuck to the bottom, rubbery bacon, tastless sausages, & baked beans. As we left, they asked us to pay for it even though we had already paid for breakfast to be included at The Mornington. We were told ' as a gesture of goodwill' they wouldn't charge us. It was appalling. we regularly stay in London, and have never had such a terrible customer service experience, or stayed in such a sub standard room. We have given Best Western Mornington, the chance to make this right, they have offered us a 50% discount off our next stay with them. Rest assured, we would never stay with them again. Best Western Customer Services said it is down to individual hotels to deal with complaints
Staff were very casual - both their manner and their dress. No uniforms which was very unusual. There were also times when no staff were available at either the reception or the bar. On arrival we were told there was no room for us and that they were moving us to another hotel 20 minutes away! As we already had family staying in the hotel with whom we were spending the weekend, they "found" us a room. No ice at the bar, no air con in large parts of the hotel, no Baileys at the bar, no receipt possible from the credit card machine. Just shabby. Amongst other items that I ordered at the bar I asked for a Coke. I was just given a can of coke - no glass, no nothing, just a can! Poor. Positives - room was clean with comfy bed and good shower. Decent breakfast and good location.
I was a little concerned about some of the comments from other travelers, but our stay was excellent. The staff are very friendly and helpful, we had no problems at check in, the location is excellent and the breakfast is very good. The room is not big, but ok. In short, nothing to complain about and excellent value for money.
Rude staff and false promises- air conditioning does not work and they will try to get you to another hotel sight unseen. After a very long day of international travel in a historic heat wave, I had to move to another hotel. Book at your peril.
I loved the location, very close to Hyde Park and to several stops of metro and busses. It is an elegant neighborhood, with all these white elegant buildings. The lobby is beautiful but during my stay it was too hot so it was impossible to spend some time in there. The single room was very small and a bit dark, but it was ok for one night! Besides, the WiFi was very good! I loved the breakfast, many different options. There is a small business center next to the breakfast room where I could work during the morning after the checkout. It is basically a only desk, and I was lucky that no one else needed it that morning. Overall a good experience
Having read some previous bad reviews we were a bit dubious about our stay, but I'm glad to say we were pleasantly surprised. The reception staff were lovely and held our luggage for us prior to check in while we were at a matinee. Check in was easy, our room was a bit small but clean, comfortable and the air con was lovely. The breakfast was really great - loads of choice and all delicious. The only faults were that our shower was super-hot and we couldn't adjust it. We only realised this close to departure so didn't report it until we were checking out. The other things to note was, no body lotion. That's the only issues we had. Don't be put off by the negative reviews. I'm glad we weren't and would definitely stay there again.
I am really getting angry with the service I have received from your hotel; I spoke with 2 hotel receptionists, I left a review with my issue, and sent emails with my issue. Have I just been ignored! we paid in full for this stay, travelled from Denmark to arrive and get told they have no rooms. we got but into the sister hotel which was a building site! so bad. We are awaiting a refund for our first-day stay and breakfast. The room was also not what we booked... we were meant to get our refund 5 days after..... this was 16th June. ... its 12th July
My stay was in fact not the best and certainly not up to the usual standard I have come to expect from Best Western hotels. As I made clear on checkout, I had a number of issues with my room during my stay. The air conditioning in my room wasn't working. It was 10:30pm at night when I realised it wasn't working so it was too late for me to go to reception and try and resolve it. I then found out at 5:10am that my room was situated next to the fitness centre... which was why I was woken up by the thudding of the treadmill and clanging of gym equipment. Not great when I have a huge issue to resolve at work that day. I raised these issues with reception at check out and I was merely greeted with a feeble apology but it was clear they didn't really care. I also got an automated email from the general manager to which I replied with my issues and never got a reply. £172 for a sing bed in a room that has barely enough room to move, awful hot and sticky nights sleep woken early by the sound of banging from the gym. No reply from the manager in a week so posting my review.
This is never a 4* hotel. Room is tiny and very basic. I think we are sleeping in the broom cupboard. We had a bigger room on our last cruise. Typical London hotel. Spend all the money on reception area then plaster the website with photos from there
We have stayed at the Mornington Hyde Park on numerous occasions in the last 5 years for easy access to Hyde Park, on this occasion the BST festival. Friday 24th June The check in was chaotic, lots of groups waiting to check in and rooms not readily available. We were told the room we had booked wouldn't be ready until 6:30 at least, but we could have a smaller room. We were given complimentary drinks for our inconvenience, as were everyone in the bar, this issue was throughout the afternoon and evening, we heard the same story of rooms not being ready and that there were errors in their reservation systems by many. The next issue was previously I had booked an additional night at the Mornington by ringing direct, to add on Sunday 26th. I spoke to Antonio who I explained to that I was stopping the Sat and Sunday and would like to add on an additional night. I confirmed that we wouldn't have to swap rooms, he said he could see my reservation that we would be able to stay in the same room. I then had a link sent over by email to pay I once again confirmed no moving rooms on email. (The reason for no changing rooms was it was our wedding anniversary and we had reservations etc…so didn't want to mess about). I'm at reception and there is no reservation for the Sunday it's at their Victoria hotel. I had no idea there was another hotel and I accept that is my mistake, however you can see my confusion when it's been confirmed they can see my reservation and there were no issues. I am then told they will book us in on the Sunday in Hyde Park. They then contact us to say they cannot. But they will arrange a late check out early check in so no issues. The next issue. That night, we came back from the concert to find the bedding that had been put on was very damp, almost wet, I put a towel over and went to sleep I'd had enough at this point. Sat 25th June Breakfast was aptly describe by others as the “hunger games”. Again chaos! Not enough food, tables full, enough staff but no organisation. Many walked out opting to get refunds! Sunday morning we check out at 12, we were told told that at the Victoria we could check in early so no issues. We arrive at the Victoria Mornington to be told that the room wasn't ready come back in 2 hours. Nearly 2 hours later we came back and it was ready. We then were put in a tiny basement room not the Suite upgrade as promised, or again the executive that we'd paid for. This was a trip for our wedding anniversary - it really wasn't great! I have spoken to the manager Byron Wilson tonight who asked me “how would I like him to resolve the issue…..” Make no mistake he was disinterested, uncaring and tbh fully aware of the issues and couldn't care less. I have asked for the difference in room price and my taxi fare. This was a small gesture, and to be honest the way someone resolves a problem will always determine my final feelings on somewhere. He said I could have the difference in room price £5? (How that is the case I don't know- or care) and he wouldn't pay the taxi. He asked me if there was anything else? There was, the most basic fundamental thing that could have helped that was failed to be done by most was “we're sorry”. The hotel didn't have the excuse of no staff, it had the issue of poor management and lack of leadership. Leadership comes from the top and now I understand why there are issues. I wont be returning, I would seriously suggest others think twice.
It's difficult to find a hotel like this that is affordable in the heart of London. We were pleasantly surprised by all aspects of this hotel. Right at Hyde Park with restaurants, pubs, bakeries, tube stops, bus stops etc all very close by. It's also very walkable to many of the attractions of London. Wonderful place from which to explore London!
What a lacklustre experience! The room was tiny with barely enough room to move around the bed, the sink was blocked, the toilet didn't flush properly, the shower bracket was broken and fell apart and worst of all the space was dirty and we found a previous guest long blonde hair through out the room as well as grit in the bed. The hotel staff didn't help either and seemed completely disinterested in their work and the guests. Go stay somewhere else. This property is not worth your time or money and it most definitely is not 4 star!
My room was exceptionally clean and comfortable. Complimentary tea and biscuits were great after a day of sightseeing. Staff was very friendly and helpful. Some of the reviews I read had me a little anxious, but none of the negative comments matched my experience at the hotel. A mini fridge and chest of drawers would have been nice considering the length of my stay, but would definitely stay again. Located near three Tube stations and bus stops so getting around on public transport was a breeze. Just around the corner from Kensington Gardens so that was a pleasure.
This a great hotel reasonably priced and the service was excellent. This hotel is close to many attractions and is walking distance to Hyde Park and Buckingham Palace. There are several nice restaurants located nearby.
Perfect location, excellent staff, lovely neighborhood, breakfast was better than expected. This was the most beautiful Best Western I've ever seen. I would highly recommend them and hope to stay again myself. Hyde Park is just across the street and was a beautiful walk.
We booked executive ended up in the basement all plugs only floor level so to plug in kettle or phone had to be on the floor moved to 3rd floor this room had a out look of three walls with ventilation pipes and smelled
We have booked to stay in this hotel in July 2022. We booked through Booking.com and were told on the booking confirmation that no money would be paid for the visit until 48 hrs before our stay & held I assume as a deposit. Imagine my surprise when today I noticed on my bank account that the 1st nights stay in excess of £200 has just been removed from our account without any notice or communication. On ringing the hotel I was told by the Manager that this is the hotels policy and to take this up with Booking.com if I didn't like it. Overall the Manager was condescending, inflexible & I got the feeling that she didn't care if I cancelled the stay. Customer service appeared very far from her priorities. More to the point please beware if you book through a 3rd party for this hotel. With 2 months to go expect a large amount of money to be removed from your bank account without warning & totally unapologetically, hiding behind the repeated phrase " Its Company policy" After this visit I will certainly avoiding Best Western hotels in future. And this is before I even stay here!!!!
Booked this trip in November 2021 for my wife's birthday, but when we checked in on 1st May 2022 there was no room left, the best they could offer was 2 single rooms. My wife isn't very well and I am her carer, so this was totally unsatisfactory
De girl at the reception would not let me check in while I already had paid for my full stay. She claimt that I was supposed to have a credit card which was nowhere mentioned while booking the room. She simply wanted to send me away at 9.30PM after a long day of travelling. She claimt that it was mentioned in the booking and that I should check my booking. Instead of contacting the general manager herself, she told me she could give me his number and that I could call him myself. As I had to do her job for her. I dont believe they understand the way a guest is being received effects the total stay a lot! Such little respect she showed to one of the people that is actually paying her wages. Scandalous! I tried to contact the hotel several times weeks before my arrival with a few inquiries. Never have I received a reply. The room itself wasnt properly vacuumed upon arrival so I had to ask for that. Also stains on curtains, towels and bedlight was not working. Its the least you are allowed to expect that the room had been cleaned properly.
I've probably stayed here about 10-15 times, so that should say it all :) Lovely location, off the main road but just a few minutes away from Lancaster Tube station and bus stop (and about 10 from Paddington) and of course just a hop away from Hyde Park.
The staff has been exceptional. A huge shoutout to Roksa, Iona and Alexandra from the reception and Paola, Silvia, Barbara and Natalie from housekeeping. Upon arrival, the check-in was quick, effortless and the room was very well cleaned and laid out. I suffer from severe arachnophobia and being in London my concerns were evident. The staff went out of their way to take this into consideration, and were constantly checking on me to see if everything was fine. The hotel is quite comfy, a stone's throw from Hyde Park and Lancaster gate tube station as well as bus stations. There are plenty of restaurants and groceries at walking distance. Overall the experience has been so wonderful that I extended my trip by a day just to be here longer. Though prices may get a bit steep during tourist season, I found the best rates via the hotel website. In conclusion, a great stay here and I would once again credit the staff for being simply outstanding!
This review is largely based on my experience with an inconsiderate and unprofessional staff member I encountered. I wish I had caught her name, but she checked me in and checked me out. At the time of check-in, she informed me that my booking included complimentary breakfast; however, I was slapped with a bill for breakfast upon checking out. When I mentioned what she — the same individual — had apprised me of at the time of check-in (that breakfast was included), she denied ever saying that and humiliated me in front of other guests. I would never fabricate something like that; I am an honest person and know what I heard. Her unprofessionalism and attitude is reason alone to never stay at this hotel. There are plenty of other great places to stay in London, a city I frequent quite often.
Great hotel very friendly staff and helpful. Perfect location close to Paddington Station easy access to the underground.very close to kensington Park and Hyde Park.breakfast set us up for the day.only down side was the bed not the most comfy but ok for a couple of nights.
Great location near to Paddington station. Staff very friendly, hotel is clean and tidy and breakfast is good. A regular booking for me. I had booked over 2 years ago but due to COVID it was held over. Staff could not have been more helpful.
We had a great time at Best Western Mornington. Staff was very helpful and service minded when we needed something. The room was clean and had what we needed. The hotel is located in a nice area near Hyde Park.
Had an unexpected extended stay at this hotel. Had problems with room phone when I needed to rebook our flights. Amir at the front desk came through with an alternative means of contacting the airline. Went about and beyond. Hotel is clean, staff is friendly and helpful. The breakfast each morning offers a wide variety to choose from. If we were to return to London, this would be our first choice. Hotel is conveniently looked near Hyde Park and a little over a block to the Lancaster Gate tube station. It's also within easy walking distance of Paddington Station.
Amazing location just above Hyde Park & super close to metro! Booked a cool 2 level room so my 17 year old could sleep with some separation from us. Sadly we weren't given that room. The “Anna Delvy” looking young lady working the front desk explained by saying “they are the same category as the small room you're in”!?!?! What does that even mean? We ended up in a room that would have been small for two of us, let alone three. At least it was right beside the elevator and stairs so we could hear everything going on & we didn't waste any time sleeping! She was also the one who said - with zero concern - they had no UK charger to lend me for the first night before I could go buy one. Like ZERO concern. Also had to go to her the second day when we couldn't get any cold water. The tap instantly came out very hot. Her response. “It's an old building. Run it for 15 minutes and it will get cold”!?!?? I kid you not. Man, we loved London but will stay anywhere but here when we return.
Great hotel. Friendly and very helpful staff. Great location 5 minute walk to Paddington station and Hyde park/Kensington park. Will stay again for my next visit. Bed not the most comfortable but ok for a couple nights
Upon leaving the property we realised we had left an apple product in the room. We contacted the hotel via phone within 30mins of checking out and they advised that they would check with housekeeping. They did not return our call. We called an additional 3 times to be told that housekeeping could not locate the missing item even though we know we left it on the desk in the room and the apple app showed the item as still being at the address 7 hours after we checked out. On each occasion we phoned we were informed we would be called back, this did not happen once.
Wish I'd read previous bad reviews! checked in early evening, went out for a lovely evening and returned to hotel to be told we hadn't checked in, after convincing the reception we'd signed in earlier she found our paperwork and credit card details but my room card had been cleared. Was suspicious when a bowl of fruit and envelope addressed to someone else had been left in the room. Another complaint about a missing piece of property now in the hands of Best Western as management not interested
This hotel has a great location, we had a lovely quiet room, good big bed, excellent breakfast and the staff were very helpful staff. We would have no hesitation to recommend this hotel as a base for a day or two in London
Had booked one night at the hotel. We arrived early and were told our room wasn't ready yet (which is understandable, seeing as check-in was supposed to be at 2pm). So we checked in and left our luggage at the hotel, before going out exploring the city. When we arrived back at the hotel in the afternoon we were told our room wouldn't be ready for another hour (8h30 pm), which I pointed out couldn't be the case as we had already checked in and I received an e-mail confirming our room number several hours earlier. Turns out they had overbooked and given away our (prepaid) room. Trying to sort out the situation the staff (especially the manager) were extremely unpleasant and unapologetic, and refused to give us any discount or refund for the inconvenience. Also, when we finally got the room (basically just to sleep in), it smelled like old sushi. Would NOT recommend this hotel to anyone
They over booked our rooms, so when we arrived we didn't have a hotel room to stay in. Please don't book with this hotel - they've ruined our weekend away and made us miss our reservations. Unhelpful service and acted as if we were being a pain. Zero stars if I could
Not only is this hotel wonderfully situated it is overseen by the most impressive team of staff I have ever encountered at a London Hotel. They genuinely care about their work and the way they treat their guests. The hotel is very clean and the rooms well appointed and comfortable. I couldn't fault any aspect of my stay at all, I just wish we could have stayed longer. Rest assured I won't now stay at another London Hotel!
Problem with having no roomkeys, but the staff was very helpful and compensated in other ways. I wish I could remember this one guy's name, he was so nice and helpful! Good breakfast and internet. A bit thin walls, so there was some noise.
Be careful with your reservation! They can be overbooked and send you to another hotel (not the same price range). I did my reservation one week (a single bedroom) before and when I arrived i was told i have to go to another hotel across the street. This was not a happy experience after 7 hours of flight… They apologized with an upgrade of the room. Regardless of all these, they have nice employees, excellent breakfast and a great location (across hyde park).
Really enjoyed my stay. Staff friendly and helpful. Room clean and warm. Great selection for breakfast. Would certainly stay again. Close to Lancaster Gate underground for easy access to the West End.
The best from best western chain so far, including very helpful staff especially reception going extra mile with free room upgrade, which was impressive, lounge area with real library, generous breakfast and tranquil though very central location
I stayed 7 nights at this hotel. I had to change the room from 5th floor to 3rd floor which was in lower level and probably cheaper than the one I reserved because the water pressure was very low. I asked for a twin room but I got double bed. They were supposed to separate them but never did. There was no cold water and it made it very difficult to shower. I had to ask the reception to send someone to remove the garbage and bring toilet paper. They didn't clean the room every day. Towels were missing. Denis from dinning room was very friendly and also the reception staff and they always tried to help. The beds were very comfortable. This was the second time I stayed here, but it was disappointing this time.
Excellent hotel in central london, room was great with everything you need, very clean. All staff were very friendly and helpful. Location is great, short walk to key attractions or tube station close by.
Good value for money, excellent location for shopping or cultural visits. Quiet and comfortable room with every feature normally associated with better quality hotels, friendly staff and easy booking process, will definitely stay again in the future.
An excellent Hotel with a fantastic obsession for service. The staff were only too pleased to assist and genuinely cared about the service. I would definitely use this hotel again. Great standards clearly set by the General Manager
The staff is great and helpful, thank you Junior and Elena for making the stay great. The breakfast has good variety. Clean hotel,near metro station. The only inconvenience is that they don't have a restaurant. Definitely will visit again
Always a very good stay at the Mornington! My guests again weren't disappointed and enjoyed the comfort of the rooms, breakfast and the very helpful staff! I have used this hotel regularly for customers, and is always consistent. And the location is fantastic!
We had a lovely stay at the hotel. Nice clean and tidy room and bathroom. The shower pressure could've been a bit more stronger though. It's also good to have a open bar 247. Lovely breakfast with good selection and nice staff.
This hidden treasure is located just by the Lancaster Gate tube station, only 2 minutes away from Hyde Park too, so it was extremely convenient. Then the check in process was also perfect. The room was pretty good for a basic single bed, very clean and fully loaded. The reception staff were very very nice during the entire check in/out processes. Also, as a curiosity, the hotel bar is decorated like a beautiful library.
Very welcoming, small hotel with friendly staff. Good breakfast and comfortable room. Fabulous location to explore around Hyde Park and Kensington Gardens. Easy to get to from the underground. Some lovely little restaurants nearby.
Hotel is very convenient for Lancaster Gate Tube, and 5 minutes into Hyde Park. Parking is a problem, but found a convenient spot at Thistle Hotel, about 170yards from hotel, and reasonably priced, can be booked through Your Parking Space.com.
Delighted with my stay. It was in a lovely location and could just nip out for a walk around the Italian Gardens in Kensington Gardens. The room was pleasant and clean. Staff were delightful and helpful. Great value for money. Will stay again.
Our first visit to this hotel, Fantastic reception staff, very polite and helpful. Room clean warm and had everything you need for a comfortable stay. An amazing buffet breakfast served by friendly, hardworking staff. close to Hyde Park and Lancaster Gate Tube Station. Walking distance to restaurants, cafes & bars. will definitely return to this well run hotel. Thanks to all staff for lovely two night stay.
Been a regular at this hotel... Came here on the weekend 22/01/2022 to 24/01/2022 Many new staff faces...... However It was great to see Junior again at the hotel. Junior is such an exceptional member of the team, always polite,courteous and extremley helpful. Will defiantly return beacuse of the professionalism shown by Junior.
I have stayed here a few times over the years and it still remains one of my favourite hotels. We got a good deal for two nights bed & breakfast. Room lovely and spacious - breakfast delicious! The staff are all lovely and very helpful. I look forward to my next visit!
Stayed 1-3 Jan. Lovely hotel, room small but had everything we needed. Reception staff very friendly and helpful. The hotel is in a great location with parks, cafes and pubs close by. Also close to Paddington station and the Lancaster gate tube station.
This hotel is in a great place, away from the hustle and bustle but within walking distance of anywhere you would want to see and the breakfast was adequate. An old building with very tasteful decor in public areas. Sadly the reception staff were too busy on their mobiles to check us in whilst their colleague was helping out a guy who didn't speak great English. After about 15 minutes, the girl behind the desk decided to put her phone down and assist us. We had booked an "executive Queen room" but what we were given was anything but. it was a crumby little room with 2 single beds pushed together both with single bed linen on. Sadly my wife is not a complainer and requested that we put up with it as we were only there 2 nights and she just wanted a lovely time away for her birthday. I picked an unfortunate time to agree with her as normally I would have kicked off. We went out for a pleasant evening before returning to the room. When getting into bed I put my foot through a massive hole in the duvet cover and turned the light on see what I had done. Not only was the cover ripped but it was also stained. Room 309 is next to a lift shaft and is not the quietest room in the hotel. To cut a long story short, after 2 nights of very little sleep due to uncomfortable beds and noises, we came home shattered. I have since emailed Byron Wilson, General Manager, but some 3 months later and he still doesn't have the courtesy to reply. Sadly his staff have this to follow as an example.
Really comfortable and clean hotel near Lancaster Gate tube. The staff were really friendly and I was offered an upgrade to a executive suite. They checked in to see if I was happy with room which was excellent Great deal
Good location,excellent customer service and Very helpful staff.The hotel is clean and we got value for the amount paid for the facilities.The closeness to Wonderland hyde park is a major attraction for us.
Not clean no toilet roll toilet seat was hanging off the staff were OK although we recived a call at 22:30 on our arrival night asking if everything was OK nice but did wake me up after a long day of traveling and the morning we checked out we had a knock on the door at 9:10 from house keeping I informed her we was checking out at 11 if she could come back then
We received an unprofessional and generally rude ‘email' after leaving a review on here. As a company you should be able to take and respond correctly to criticism. Thus, this means not responding to guests who felt that their room did not meet their expectations in an arsey manner. Very unprofessional. Nails should not be hanging out of walls. Learn to take criticism correctly.
I would like to say that arriving to the hotel it was very pleasant with a beautiful Christmas tree and nice music playing in the background, we arrived early about 12 and our room wasn't ready until 2pm but the receptionist was able to take our bags off us so that we could come back later. Unfortunately, when we returned at 2pm to get our key and head up to the room was when I noticed the problems. Firstly, stated in the description of the room it states “1 double bed” this was not the case at all! It was 2 single beds pushed together with not even a double quilt as it was two single quilts aswell! So I was completely mis sold this room as me and my partner slept in separate beds with separate quilts which in my opinion is disgraceful and unacceptable when it is specifically stated that it's a double bed (see pictures attached) Looking at all the pictures online for the executive double rooms they all also have a side table and lamp on both sides was this what we had in our room? Definitely not! there was only a table and a lamp 1 side which made it even more clear that this room was mis sold to us as this is the same as the twin room and the table and lamp have just been moved round the side and the beds pushed together which is disgusting and shouldn't be publicised as a double room (see pictures attached) Secondly, I tried to run a bath and we had no cold water whatsoever! Even the tap was hot! When calling reception to ask what the problem was I was told to just wait a minute and turn the tap on as if I was stupid. In the end I had to leave the tap running for around 15minutes before eventually cold water started coming out. Thirdly, the towel radiator in the bathroom was scalding hot 24/7 and there was no way to turn it down. This resulted in me burning the back of my leg when getting out of the bath as the whole bathroom was so tiny you couldn't not brush past it to get in and out of the bath. The description states “city view” I have no words to describe how shocking the view was but I will attach a picture so you can make that assumption. 11:30pm at night there was a couple screaming and shouting at each other using foul language and banging on the doors in the hallway which woke us up and actually gave us a fright as the guy sounded extremely angry. From then on I was very anxious as it had kicked off my anxiety and ended up waking up every hour of the night hearing loud noises here and there from the rooms all around us. In conclusion I am so very disappointed in this hotel. As stated I was completely mis sold a room and it's totally unacceptable along with all the other problems I have mentioned. After expressing my concerns to the management team they haven't tried to help in the slightest!
Awful hotel and manager, paid for a executive room with queen bed, got a small room with a double bed and missing half of the extras advertised on Hotels.com. complained and hotel refused to sort out. Building works also being done on property which I was not made aware of before my stay, I walked into.my room and saw one of the builders on scaffolding standing right outside my window just starting and smiling at me followed by them talking a swearing loudly whilst they work. Would not recommend!
Booked 2 rooms for an adult and child in each room, arrived at 11.30pm as had a lot of traffic traveling to London, we phoned about 7pm to explain this and to discuss parking and our rooms. Arrived at Hotel to be told there were No Rooms for us, we were told there was a crash in their system, and basically all that could be offered was to go across the road and pay for more rooms again....and everything will be sorted. Had an email from Booking.com saying there was a credit for approx. half the money so When we checked out of the new hotel, we returned to your hotel to sort out at about 10am on the Sunday, where we were told that there was no manager on duty until 3pm to sort this out. We were promised phone calls at 3pm, but no luck and eventually about 5pm someone phoned and explained that previous guests had trashed the rooms (a different story to what we were told when we arrived - they just kept making stuff up) and after having to provide evidence of booking we have been told a credit is on its way. When we arrived at the hotel, we were told we would be given cash for the difference in costs of the hotel and some compensation as this service was disgusting, being stuck in London at 11.30pm at night with 2 kids, as a hotel you should be ashamed. And all we get is the offer of a discount if we wanted to book with them again...do you really believe we would want to risk entering your shambles of a hotel again.
Stayed here because it was so close to Winter Wonderland but except for the decent location this hotel is definitely not worth the £100+ you pay a night. Very small rooms, cracks painted over, parts of window falling off with an exposed nail, overly creaky floor and dust everywhere. Key card also stopped working after day 1 and saying the hotel/ facilities were outdated is a understatement as the lift was slow and hugely cramped. Don't even mention the paper thin walls where you could hear everyone's conversations. Disappointing as had such high hopes
Location - Excellent Staff - The Best anywhere Rooms - Clean and comfortable, even the single room I had was a good size and with big TV and a nice bathroom Breakfast - great staff, lots of choice & great food Value for Money - A1
Stayed for 3 nights. Great location, very quiet. Slept well. Unfortunately, that's where the good ends...shower pressure was a pathetic dribble, stained bed sheets, towels with holes in, tired/stained chairs, and customer service was a bit lacking. Very over-powering, headache-inducing scent in the room from wet runners at end of bed. When we gave them to reception, the receptionist defensively said "it's the room freshener! What's wrong with it?". We also had 2 single duvets for a double bed, asked for a double duvet and was met with "but why do you want that?“ from reception, only for them then to say that they didn't have any double duvets left.
If your travel is impacted due to Covid, forget about getting any sympathy from current management. Originally booked a room last year and when my travel was impacted they gave me a voucher even though the room was non-refundable. Fast forward to now, this hotel manager left and the new people show zero understanding and not willing to offer any help by extending this voucher's validity, even though there were unexpected measures announced last minute for all travelers to UK. They were also ignoring my emails until I left a review at another site, after which I got a response immediately. They only care about the appearance and maximizing revenue, but not the customer.
Hotel was in an excellent location, extremely clean and was great value for money. Rooms clean and modern and staff very accommodating. Breakfast was excellent with a choice for everyone. Would definitely recommend.
All in all a very comfortable hotel. No frills, comfortable bed, warm, quiet room. Very convenient to the west end. Walkable from most places. Adjacent to Hyde Park and at this time of year the Winter Wonderland. The breakfast is superb, freshly cooked full English options and a wide variety of continental choices. If I have a gripe it was the fact that (and I understand the issues of working with C19) housekeeping could have been better. Nothing to criticise directly, perhaps a little attention to detail only. We will return. Staff without exception were very nice, welcoming and accommodating.
The Hotel was very cute and clean! We had a good Time. The hotel employees were a Little bit overstrained, But it was Not that bad! The room was good, big, clean and warm! The breakfast very good and the Service at the Restaurant, too!
The rooms were nice and clean, the beds are comfy, it's a two minute walk to Hyde Park and Lancaster gate station, the breakfast had a good variety, and the staff were really friendly and even let us check in early. Really good value for money
This Hotel is located in a fantastic location, near The underground, Hyde park and the many restaurants around Paddington. The room was cleaned only upon request and the staff at the reception seemed unwilling t work. it's a real pity because the Hotel is nice, newly renovated, the breakfast is good but staff and cleanliness should be bettered.
Lovely quiet hotel we booked a executive double room and was surprised to find two levels a cosy sitting area and bathroom then upstairs a huge bedroom great self serve breakfast, staff were brilliant will definitely be back
Very overpriced for an extremely small and noisy room. Breakfast was decent as was the location but not enough to save the stay. Phone wasn't working in the room. I complained about the room as I paid for an upgraded room from the budget option. They just showed me a slight more terrible room so I stuck it out I will not go back
The staff really do ensure your stay has every need met. Our room was clean, quite and comfortable. The location is excellent with an underground station within short walking distance. We will definitely stay here again, during our next visit to London.
Went to check in, asking if they had a room with a bath (for my partner) The receptionist found us a room, but failed to point out that it was a miniscule room and not a executive double that we had booked. We went to the room to discover a standard double bed that was enclosed on three sides - you couldn't walk around it. The floor space was so cramped in the room and the bath/bathroom was tiny. We returned straight back to reception only to be informed that our original room had been let. No other rooms available. Strangely enough after about 20 mins they found us a larger room (with shower) much better but had really strong smell of paint - explains why the air con was on in late November. We were too tired to mess around anymore. Reception staff polite but unhelpful. Would not return. Not an inexpensive hotel. So not worth it.
Purchased a room with breakfast, there was a cheaper option without. Email arrived with no mention of breakfast so emailed the hotel and had no response. Turned up and was told there was nothing the hotel could do about it and to contact booking.com who could not careless. I had screenshots of the booking with breakfast included but that wasn't "proof". They offered me 50% to purchase again which was insulting as I had already paid an extra cost for the breakfast. The hotel say not to book via booking.com and to book direct as booking.com does this "all the time". Byron (manager) shrugged his shoulders and kept saying it wasn't there fault and to deal with booking.com. This is totally unacceptable, the hotel choses to put rooms on this site so should resolve issues.
Front desk was lovely but the room was in a terrible state. The desk was partially wiped around the parameters. I could tell by the wet marks. Multiple towels had yellow stains on them. The end of the bed had black stains on them. There was hair on the chair when I checked in. Everything in the room was old.
Spoke originally to Byron the general manager of the hotel to book a special room for a milestone birthday and ruby wedding anniversary wedding celebration, in a location so that we could attend a michelen star restaurant. Location was excellent, but unfortunately thats where the positive comments ended. We were allocated room 301 which was advertised as an executive double room. it was a compact room at best, 9 inches between the end of the bed and wall, absolutely know room to move around the room. At reception my wife asked whether the cold water in the room was drinking water for medication and was told yes, the was not any cold water in the room, all ran hot. We spoke to reception prior to going for a walk in the afternoon to report the water situation, only 1 small bottle of shower gel and shampoo for 4 showers, and 1 towel, we were told all would be rectified upon return. Three hours later nothing had been rectified. We again spoke to reception, apparently the lack of cold water was a known problem, we asked for bottle water, the hotel didn't have any, we insisted that they purchased some from a shop. Reception did return with water, an extra towel,.and shower gel.
This hotel was clean and comfortable and we had no real cause for complaint. Unfortunately we found the reception to be cold and lacking welcome, both in design and staff attitude. The laminate flooring in the bedrooms was not a good muffler of sound, so high heels in the room above were unfortunate. But most uncomfortable was the large, uncurtained window located beside the shower, facing the front of the building. Yes, the glass was frosted, but the shere expanse of glass made us feel very uncomfortable, especially when the light was needed. The wide shelf beneath this window did not drain, so water simply gathered on it.
Recently stayed at The Mornington with my wife and had a lovely time. Hotel location is fabulous, next to Hyde Park and so close to the underground great for exploring. Hotel itself is friendly, tastefully decorated and our room was perfect. All staff were so helpful and with such a great selection at breakfast we really enjoyed our stay and would thoroughly recommend.
Beautiful entrance area and welcoming staff. Room was fabulous and quaint being in two levels. Just a 3 min walk to the stunning Hyde park. Breakfast room was beautifully decorated with a super range of food available. Byron and his team should feel extremely proud of their service.
Perfect location if you need to stay in the city centre. Lancaster Gate station is just round the corner. The room had everything and was clean. The mattress was good and we had a good night of sleep.
Good area to stay, not far from Lancaster gate tube, quite area, lovely staff, lots to choose at breakfast. Anywhere is easily accessible either, walking, tube, bus or taxis. Hyde park just across the road. Really could not ask for more in London, would definitely stay here again. Great value for money.
The hotel was perfect. Clean, lovely people, great location. Will definitely recommend and stay there again. We were given a double room but booked a twin, it was sorted with 15 minutes. Not problem. Close to Lancaster Gate tube station. Hyde Park, Marble Arch and the centre of London. Perfect location.
I was very pleasantly surprised by the Best Western Mornington Hotel.I was anticipating something bland and functional, but was met with delightful and friendly staff on reception, and a hotel with a bit of character. I was given a better room than I expected, which was extermely quiet, the bed very comfortable, and we had a very good night's sleep. The reception and bar area are nicely furnished, and the bar, decorated with a library of books, feels relaxed and friendly. It is extremely well situated for Hyde Park, and public transport. Would happily make a return trip.
It makes such a difference to have smiling, helpful and friendly people on Reception and about the hotel. This was my first time at a Best Western and I had thought the chain were business hotels or somewhere to stay as a last resort. The Best Western Mornington Hotel in Hyde Park changed my mind. It was stylishly decorated, with a bar/library area where people read the papers or chatted over a drink if they wanted. There was a relaxed atmosphere while at the same time it was professional and smart. The location couldn't have been better - access to everywhere in London via nearby bus stops, Lancaster Gate Tube station (Central Line) and of course, only Hyde Park in under two minutes.
Our stay was comfortable and staff very friendly and helpful. Cosy doubles mean you have to climb over bed to get to the other side or squeeze by the end of the bed. Room was clean and we had the choice if we wanted it cleaned during our stay. Only bugbear there were no hand towels in the room, even when I asked, as there was a notice in the bathroom relating to hand towels and bath towels. I don't know whether this was Covid related .
Ive just stayed 2 nights (1st and 3rd of September) in the executive double room. After reading a couple of slightly negative reviews I was a bit nervous about my stay, but I definitely did not need to be! The first room I stayed in was two floors, with a small living area below the bedroom. Comfiest bed, lovely and clean, tea and coffee with kettle. Second room I was upgraded to an even better room! Absolutely stunning, super clean and comfortable, I really couldn't have asked for more and I'm a very fussy person who has travelled alot! The staff were so incredibly helpful and friendly, both times reception rang to check how my room was and if I needed the temperature of the room adjusting. They even let me store my bags for me when my room wasn't ready. The breakfast girls were so lovely, and as someone who is gluten free (wheat) and lactose intolerant, I was surprised when they brought my soya milk and gf bread. The second stay the girl even remembered me and brought everything to my table! I ate the full English, gf toast, orange juice and coffee (which they come and top up). A huge array of different foods including croissant, cereal, cooked food and cold meats and cheese. The location is fab! Literally right across the road from Hyde park, so evening walks were so enjoyable, something I wouldn't have done being in other locations. Lancaster gate station is about 5 minutes walk and Paddington about 10. Further down the road you'll find cafes, restaurants,pubs and shops including a Tesco and Sainsbury's. I'll always choose to stay next to Hyde park now. Overall I had an amazing stay, I actually tried booking again for the Halloween weekend but unfortunately for me, it was already fully booked. Would definitely stay here again!
Stayed for my partners birthday, could not be happier with this hotel. The location is incredible (right on Hyde Park, very short walk to Lancaster Gate tube station) which meant we got to make the most of what London has to offer without long travel times. The staff were incredibly attentive, the breakfast service was great and the bed is one of the comfiest we have had in any hotel we've stayed in. Cannot recommend highly enough and we will definitely be back!
Brilliant location,great staff well cleaned, tube station is just 3 minutes from hotel ,marble arch Oxford Street, Paddington all within 10 minutes walk,all in all brilliant location to be In Central london
I booked this hotel instead of our usual one, as the staff that I had built up a relationship with, over the years were no longer working there. This was on a "special" 3 for 2 and I also booked a room for friends of ours who were celebrating there anniversary. The rooms were clean and comfortable, with a welcoming reception team. We will most certainly book again for the next time we go.
The Mornington Hotels are lovely. Book on their website. A single room is £44 and a double is £51. Breakfast included. Agoda and booking.com are more expensive. Unfortunately I found this out too late. The Mornington Hotel in a Pimlico is by far the best. Staff have changed but that vibe is very good. The Hyde Park Hotel was abit weird. I did see a woman reduced to tears as she didn't have a card on her to take for a deposit for the room. Obviously a natural instinct is to then assist her. Check with a manager cna we honour her booking in some way. She was a mother maybe late 40's I don't think to judge, someone to cause any trouble. I was more troubled by the dismissal of her from the reception staff. 'next please' as I was behind her. It's not normal to see a grown woman breaking down in tears and the handling of it was awful. I massively respect the general manager at this hotel but I think he knows the friendliness and levels of skill in hospitality are weak. Luckily my Pimlico experience was absolutely exceptional and I was always taken care of. Often popping 20 pound notes in receptions hands because they always greeted me so well. Ill be honest. I am disturbed from what I've seen here from the women at reception. I was spoken too unforgiveably from the male member of staff when I came to report in house of smoking weed. This isn't a power trip nor a game. It's a basic 4 star hotel. More like a 3 to be honest. You will be woken by staff complaining of doing their jobs. I felt so bad for the cleaning team here who have a reception team encouraging you to drop your wet dirty towels during corona virus outside of your room for collection. The house keeping work in shifts. Some start at 4pm and I have seen them work untill 10pm. It's amazing as house keeping always starts early and finishes mid afternoon. You will see dirty laundry dumped on floor one. Unhygienic and a risk with everything happening now. It's not a hotel to stress over, the staff won't make you feel comfortable and you'll see people asleep in the foye. Theres no desire to help in this hotel. It is clear for someone like me with years of experience in this industry that so much weight must fall on the GMS shoulders with his name and mobile number on every card given with a key. Please remember that if you need some real assistance. Friendliness and kindness cost nothing but the front of house staff here are amongst the most disgusting I've seen. I wish for this to be internalised logically and not personally. A woman was reduced to tears by a member of staff from how she spoke to her and I was aggressively spoken too. It is a matter of time before police attend this hotel.
Date of stay: 25th August 2021 (1 night) Room type: single room Price: £75 Overall experience: more poor than great. Positives about this hotel: 1) The entrance of the hotel is appealing. It gives a good first impression. The majority was clean, tidy and well maintained - particularly those communal areas. Though some aspects of my room were not up to standard. 2) The hotel is situated in a great location next to Hyde Park - less than 5 minutes to Lancaster Gate tube station. This gives easy access to all central London locations. 3) The breakfast buffet was perfect - it offered a large selection of items, from fruits, to yoghurts, cereals to a full cooked-to-order English breakfast. It also offered a continental breakfast of mixed cheeses and meats etc. 4) The staff were friendly (if not always attentive). 5) The room size was pretty decent given it was a single room I had booked. 6) My room had a nice view (over some other hotels I've stayed at!) Negatives about this hotel: 1) The noise - absolutely terrible. The person in the next room to me was banging loudly, slamming doors etc from about 10:30pm to midnight, after which it quietened down until about 5am when it all started again. I suffer from social anxiety disorder and dislike confrontation and so chose to try and ignore it as best I could, though it was infuriating news Reluctantly, I went to reception at about 5:30am to express how disappointed I was after having the worst sleep ever to be told “well, you should have told us sooner”. I don't feel that guests should be put in the awkward position of complaining about the behaviour of other people - particularly when such situations are particularly anxious. There was certainly no empathy or consideration. Does no one do a walk around of the hotel? Then you'd have heard it for yourselves. I like to think I'm not an unreasonable person and I expect a bit of noise at a hotel due to the number of people coming and going but at some points I actually wondered if it was intentional. 2) Whilst it was great to have an air conditioning unit, it was very loud. Definitely too loud for keeping on when trying to sleep. But worse, when it was turned off completely, it did an even louder beeping noise every 5/10 minutes or so which lasted about 10 seconds each time. It woke me up at least 3 times when I'd already had the bare minimum sleep already! 3) Some room uncleanliness - whilst my room generally was OK, some aspects were bad. The shower cubicle glass was filthy (see picture). Don't try to tell me that happens from just a single shower! On the bed was 2 pillows (so thin, they were pretty much useless) and a cushion. As the cushion was much thicker, I lay my head on that and instantly regretted it as it smelled absolutely terrible. It's clear that it is never washed! It knocked me sick! Some of the bedding was also crumpled without any real care. There was a complete lack of attention to detail to the rooms as there appears to be for the communal areas. 4) Upon checking out to a new concierge (where I again waited for at least 5 minutes before someone has the decency to attend to me), I was asked if I had a pleasant stay. When I said I hadn't and was more tired now than when I arrived and explained the reasons I was simply told “OK, I will leave a note”. How is that helpful to me???? Overall: Great location, decent breakfast, terrible stay. Hotel is OK as a last resort. But I most definitely wouldn't stay again. Staff definitely couldn't care less about your experience or trying to offer a pleasant stay!
Excellent hotel, outstanding staff and couldn't be better located in London. The room was big, clean and the bed was of the best quality. The library on the ground floor with a brilliant pub was like the punch line of a great visit. Will be back, for sure …
We stayed in this small but nice hotel for three nights in late July. We arrived on Saturday, the two ladies at reception were very helpful. I believe their names were Sylvia and Angelina (management, take note!). One of the things they were very helpful with was when we asked for a USB outlet, they gave us an adaptor. We didn't have our chargers with us (who carries those now, you expect a USB wall outlet, another note for management!) There were four of us (well two and three quarters!), me, my wife, toddler and baby, so the website advised a "suite". It's not as grand as it sounds, it's actually quite small, but fit for purpose. It's on two levels with an internal steep staircase. There's a large bed upstairs and a sofa bed downstairs. In addition as per our request, they had provided a cot for the baby. We arrived and everything was in place with sofa bed open and the baby cot ready wit linen on, etc. There is no room service because of covid, but if you ask for towels, etc, they'll bring you what you need. The staff are pleasant. Breakfast was quite good for the price of £10 if you order ahead (or £15 on the spot). You can get cereals, fruit, dairy, pastry, etc from the buffet, but need to order the full english from the waitress, who unfortunately doesn't speak good english and tends to forget, so you have to remind her! Location, location, location, nuff said! The only problem with the place is that it's not accessible, a bit of a nightmare with two buggies. You have to climb stairs at the front entrance, and there's nobody to help. Overall a quite pleasant experience with excellent value for money. I highly recommend it.
About 15minutes walk of Paddington rail station and 5 mins from Lancaster Gate tube (Central Line). Right next to the Park which was beautiful and 20mins walk from Marble Arch (5mins on tube). Room was good and clean with everything I needed. Standard size room was fine for me as a single traveller but maybe a squeeze for 2 for anything more than a night. Hotel decor was nice and breakfast was really good quality and plentiful, with excellent service provided by the girls in the breakfast room. Good aircon in the room. Couple of nice local pubs and cafes if you don't eat at the hotel.
A lovely boutique style hotel just off Hyde Park. A great location with friendly attentive staff. Was lovely and clean and although the room was quite small we didn't mind as I knew it was going to be. The Lancaster Gate Tube station is only a 3 min walk away. It was great value for money and will look to stay again when back in London.
Small friendly hotel on the edge of Hyde Park. It was easy to find and just a short walk from Lancaster Gate Tube Station. Plenty of buses stopping on Bayswater Road. Room wasn't ready but they quickly sorted out a different room, as we need to get out to meet family on our first afternoon. Room was spacious , large comfortable bed , large walk in shower. Breakfast was quality and wide choice freshly cooked, perfect to set you up for a day in London. As a base to explore London at a reasonable price , look no further
I good little hotel with excellent staff and a lovely location. The place was clean, the hotel was well kept and the room was a nice size. The location,, near Hyde Park, is great. The price was reasonable for a London hotel and we will certainly use it again.
This is the first time in my life, in any part of the globe that such a major issue like: "The Electricity not working at night" has happened and I was just asked to change the room with an appology and drop the old keys back to the reception. Unbelievable, never staying at this place again! The least that they could have done is upgrade our room....but no! Unbelievable!
Air conditioning unit was broken and noisy room was next door to the lift which was very noisy other rooms had people smoking out of windows, which was drifting into my room breakfast was nice and staff helpful, yet our 2 meals came at 5 minute intervals with items missing from both meals
The hotel is in a good location just 5 minutes walk from Lancaster Gate station and Hyde park. The staff were very helpful, professional and friendly. The hotel seemed really quiet but that's probably because London in general is quiet at the moment. The facilities and rooms were very clean and well maintained. The only thing I'd criticise on (and it's a small thing) was that the water in the room didn't run cold enough to drink and when I asked for some bottled water I was told I could come to reception and get a glass to take upstairs but would have to pay for bottled.
Single rooms in some hotels, especially in London, can be a bit disappointing. They're often too small, with the en-suite squeezed in. This hotel offered a large, modern, en-suite single room for an extremely competitive price.
I love the hotel, it was clean. The staff were helpful and friendly. The breakfast was great. The hotel is located in an affluent area and close to the underground station which made it easier for me to travel around London.
Cannot fault this hotel. Brilliant location immediately across from Hyde Park. Excellent staff and service. Very good price for short break. We used the hotel for a family visit to London. Tube station only a 5 minute walk, also bike hire stand is outside the hotel on the right for getting around.
My wife and I stayed here for one night have been to the UEFA Euro Final at Wembley Stadium. And what a find it was. The reception staff were so welcoming, helpful and professional. An absolute credit to themselves and the Best Western Hotel Group. Our room was excellent too with tea and coffee making facilities. The room had everything we needed which made for a comfortable night's sleep. Again, the staff in the breakfast room were so polite and welcoming. The choice of breakfast was superb. It had everything you could think of and the quality was excellent. On leaving the hotel, once more the staff were so polite and engaging. Our experience was superb. The customer service we received was exemplary at all times. A credit to the management team and every member of staff. Without doubt, we would,d recommend this hotel. Its location is really good, near Lancaster Gate tube station and Hyde Park. We travelled from Paddington and it was a straightforward walk to get to the hotel. Thank you to everyone who made our stay an enjoyable one. We will definitely be back.
Selected this hotel on the day and,was not disappointed. It was beautifully clean and the service was excellent. Lovely room (executive) with comfortable bed and a stones throw from Hyde Park. Superb breakfast with great service and lots of choice. Will definitely stay here again in the near future.
Our first time staying at this hotel and we will be back. We got a great deal on our stay booking direct making it better value than the top budget hotels. The hotel itself is in a fantastic location, minutes from Hyde park, minutes from Lancaster Gate tube station and easily walkable to tourist attractions such as Oxford Street, and Marble Arch. We walked from the hotel to Covent Garden quite easily. Lots of local food and drink options around the hotel, with 2 pubs close by, and lots of takeaways and restaurants an easy walk away towards Paddington station and Edgware Road. We had the cosy, economy double room which suited us perfectly. The room had everything we needed, and was clean and comfortable. Staff at the hotel were friendly and helpful. The breakfast offered continental options and cereal, fruit which you could help yourself to and a cooked breakfast you can order. Overall we thought this hotel was great and will definitely stay here again, could not fault a thing.
Great experience excellent location lovely and quite aswell. Rooms were a great size 2 min walk to Kensington gardens And 2 min walk to station Staff were incredibly helpful Everything was just so smooth from start to finish
We had a last minute change of plans which meant we needed to book a room at short notice the day before travelling. We were pleased with the location (right opposite Hyde Park and within a short walking distance of both Lancaster Gate and Paddington Stations). The desk staff were helpful and stored our luggage for us before checking in. The staff in the breakfast room were very friendly and welcoming and always greeted us with a smile. The breakfast was, on the whole, good. It is funny that I think one of the recent reviews was actually of the room we were initially assigned. The Executive Double Room was much smaller than portrayed online, and since we had a baby with us, between the bed and the cot there was hardly any space left in the room. We thought we would work with it, but when the air conditioner started leaking all over the wood floor, leaving a substantial puddle, I reported it to the front desk manager, who very kindly upgraded us to the Executive Queen- sized room. and gave us a complimentary drink voucher. There are some points that could probably be looked at: instead of one big duvet, we had two single duvets, which was...interesting. If housekeeping are not going to visit for an entire week (which we were made aware of as a Covid-secure measure) perhaps a bigger bin or two could be supplied?
Very nice hotel, polite and helpful staff and right next to Kensington Park and Lancaster Gate tube station. Rooms have air con so great for the summer. Clean and tidy, and close to supermarkets and restaurants.
I stayed at this place for 8 nights. Great location, just two minutes walk to beautiful Hyde Park and very close to Paddington station. If you stay at weekend, you'll be lucky enough to walk to Portobello market and enjoy colorful clothes and street food. The staff were really nice and helpful and the room was very clean, comfortable and spacious enough. Although I was a solo traveler, I got a double bed and when I asked the reception for a room with a bath-tub, they kindly gave me one. The only problem during my stay was that the breakfast buffet (self-service) was closed and the room used to be cleaned once a week, however this was only because of the Covid19 restrictions. I could definitely say I'll choose this hotel again and I highly recommend it.
This was in a nice area with easy reach from Paddington station 6 minutes walk. We arrived having booked an executive room... The first room was awful...the Aircon had leaked over the floor at the very bottom of the bed... Bathroom had been cleaned as it stank of bleach but it was far from clean. Due to the wet floor we moved!!! Second room was bigger but still definitely not an executive room but it was fine. Spent the day in London and all was lovely!!! Breakfast on the 2 mornings was absolutely brilliant, plenty of food and prompt service. The staff at the hotel are just great the ladies who do the breakfast service and then onto housekeeping are just lovely ladies and are a credit to the hotel. Front desk staff were also very friendly and chatty. Obviously due to covid things were different but as a first stay away since 2019 we had a great time. The hotel is situated in an area with so many different places to eat and drink... Sandro's do a fantastic bacon butty and a good cup of tea.
I enjoyed my stay at Best Western Mornington Hotel very much and definitely will be coming back. It was quiet and peaceful with great service from the staff! Fantastic location made it all even better!
My husband and I had a wonderful overnight stay at the Best Western Mornington Hotel. The room was spotless and comfortable. Lovely fluffy white towels in the bathroom. It had everything we needed including an hairdryer iron and board. The breakfast was great and the staff working in breakfast room work really hard and couldn't do enough for us. I would definitely re,I commend this hotel of you just want a room that is comfortable and clean. It was easy to fine as it was just around the corner from Lancaster Gate underground though we used the bus to ge5 around it was so much better.
Locationwise this one of the best hyde park just 2 min walk or less, people, pubs and deliciuos restaurants One of the best stays if you wish to have not busy and very enjoyable time, tube station just 3 min away
I have used this hotel before. It is in a very quiet location but only 5 minutes walk from the tube station and Hyde park, also there is a Santander bike hire stand in the same road. Small local restaurants and shops nearby. Excellent wifi- good enough to do a Zoom conference. Bathrooms are very nice, recently refurbished. Breakfast good value, lovely cooked food, very nicely presented. Air conditioning in bedrooms works well. Reception are very helpful, and were great about rearranging my covid cancelled bookings. I really like this hotel and will be back again.
Very central to everything only a couple of stops on the tube. On first entering hotel seemed nice and clean and decor contemporary. Breakfast was ordered but was ok was £10 per person. I felt sorry for the young lady things were going wrong and she was the only one doing breakfast. First night stayed and duvet was too small for the queen bed. Told reception and was told they did not have king size duvet for the cover that was supplied. Pillows were hard too. We stayed 2 nights and housekeeping never came round. No bed making, change of towels or replenish tea and coffee. This hotel has been open for a while I would not expect no housekeeping during our stay.
Worth choosing this place to stay. Anice clean place with pleasent interiors. Although the room area is small, the interiors are apt with excellent service and a friendly staff. Being close to Hyde Park, taking a break is meters away for a relaxed Quiet time whenever you need.
We were attended to pleasantly at the reception when we arrived. Also, when we got to our room we received a phone call from the reception asking if everything in the room was okay, I would definitely book again.
This was such an amazing experience, great customer service, excellent room, made me feel exremely welcome.. Very understanding. They catered to my needs in terms of helping me to find a place to pray.
Reception was empty on arrival due to a skeleton staff but the check in person was very apologetic about this when he did arrive 10 minutes later. Room was adequate but slightly difficult to open the door fully to get luggage in as it kept hitting one of the beds. Beds were super comfy, very large TV, shower was ok if a little un powerful, but did the job. Asked for spare towels whilst I popped to the shop and they were there by the time I got back. As our moving truck didn't arrive until the afternoon, the hotel kindly let us stay a little longer so we didn't have to go wandering about in the rain! Clean, friendly and definitely would stay again.
We stayed at Best Western Mornington for a week of work in April and had a great experience. The staff are lovely and always available to help and assist. The hotel is clean and very central, in one of the nicest areas of London. Definitely recommended.
All the receptionists we were in contact with delivered an outstanding service! Eduardo, Junior and Sylvjia made our stay lighter and helped us with whenever we needed. The room and shower room were fairly clean and the area where the hotel is located is very nice.
Very clean and comfortable. I wasn't disappointed, although the room was a little too warm. It had a good size television, tea and coffee making facilities and a shower. I had the choice of a good breakfast in the morning. Pleased with my choice
I stayed at the hotel for 10 nights in a double executive room which was spacious, clean and extremely comfortable. I had breakfast each morning and I was left in awe at the efficiency of the restaurant team. The food choices were varied and plentiful which I was not expecting to be the case during current times. The hotel is in walking distance of Hyde Park, Paddington Station, Oxford Street and Bayswater, it also has fantastic public transport links. Craven Terrace behind the hotel has a good choice of cafes, restaurants and coffee shops, in addition to this, small supermarkets are also within walking distance. The staff on Reception worked really well as a team in order to ensure that guests had a memorable stay. At the moment, guests can only stay for select reasons but when tourism opens up again, I will definitely return. Thank you so much Silviya, Jesus, Eduardo and Dovile, your level of dedication is exemplary and Bestwestern as a company should be very proud of you all. Pearl
I booked a budget room, it was very basic and no room cleaning was done over 2 day stay. Also I received a draconian email about COVID restrictions and cleaners were in the lift without a mask. Duty manager helped.
My recent stay at the Best Western Mornington Hotel was just great. I have stayed here before and like this hotel very much. However I tried something a bit cheaper on this particular week, was quite horrified at check in and managed to get a last minute reservation at the Mornington instead, thankfully, and at a great rate. The bed was so comfortable, I slept like a log and the shower was also great. all facilities of a high standard and the rates are very reasonable, and the staff are lovely. Highly recommended.
I had to stay in a hotel for a few days while some work was being done in my flat. The place was nice and the staff seemed nice too. Then on the second day of my stay I found a syringe inside the nightstand. It was just there. This is scandalous in normal timsles but even more during a sanitary crisis! I obviously went to the reception to let them know. I spoke to the manager and she gave me an other room (upgraded), which is frankly the minimum. When I showed her the syringe, she told me she was sorry but she also said that she was surprised that I only noticed 2 days later. I don't know since when guests are supposed to check all the corners when they check in a hotel room? I told her that it was unacceptable, especially during a pandemic, hygiene should be priority number one. She offered to free breakfast. I told her that I was fasting, so not having breakfast. The only reason I stayed is because I had to. I had some work going on in my flat and I couldn't book anywhere else on such short notice. But all of this made me question seriously the hygiene standards in this place. The day I was checking out I spoke with the gentleman at the reception. I told him what happened and he said it was a mistake, a really bad one but it happens sometimes… He was what can I do, I said I want to speak to someone who is in charge to make sure this will not happen again. I was alone, but kids could have been in this room, this is really bad! I was shocked about how this was handled. They acted like I found flies in my room! They said someone will get back to me it's been a couple of days and nothing. Avoid this place if you ask me.
Was not originally booked to stay here but the reservation was moved. Easy to get to, and nice, clean room! The guy working was super pleasant and really helpful, especially with Covid. Single duvets on double beds were an odd shout but other than that! Felt safe enough with social distancing etc.
I stayed here again as a key worker and was not disappointed. The staff were efficient and friendly and due to my diamond status I was upgraded to a queen executive room which was large and spacious The hotel has good anti COVID precautions in place but they still managed to serve a full English breakfast adhering to social distances I will return
Centrally located hotel near hyde park. Good breakfast service. Stayed in a single room which was adequate for 1 or 2 night. Could have been better if there had been a free standard size water bottle.
Before I explain, I stayed here for 4 nights, alone. I'll start with positives. I had a lovely receptionist who was welcoming and nice. The room came with a good quality TV that you can adjust, was clean and was roomy for my bags. Came with a roomy wardrobe with a hairdryer, etc. If you're in need of a last minute, solo stay, the room had everything you'd need. Now, negatives. The most sleep I got, throughout my entire stay, was 3 hours. It was always loud and noisy throughout each night. Creaky floors as well as a constant buzzing noise from the drainage or something. Shower pressure was poor, and the cold water from the bathroom tap was tepid, therefore it put me off getting water into my water bottle for on-the-go. My biggest issue was BREAKFAST. As it was socially distanced, there were only 3 people in the canteen which I can understand and am all for. However, there wasn't someone to greet me until I was stood around looking stupid for 10 minutes. Eventually a lady sat me down and gave a menu, yet I was waiting for about 20 minutes, no one took my order. As I was in a rush, I had to leave and go back up to my room to gather my stuff. I got a call from the waitress, telling me off for not waiting. Sorry? I did wait. 20 minutes. Not acceptable in my opinion. It massively put me off getting breakfast for the rest of my stay therefore I had to go hungry in the morning. I'm not one to throw abuse at staff as I wouldn't want to be in that position as I work with customer service as well, but I really had to bite my tongue at that. If you're alone and in desperate need of a stay for one night, then this place is fair of needs. However, as I was staying for 4 nights, this hotel wasn't it!
Things have been pretty stressful all round during this pandemic and with all the rules and regulations around hotel stays booking a hotel has been very stressful indeed BUT Sylvija made the process so smooth for us and was very kind and understanding. I left the call with her happy and reassured that all the necessary information had been noted and that there would be no complications or confusion on our arrival, which there was not! Our room was nice and our stay was comfortable and I'm looking forward to visiting again once lockdown restrictions have been lifted for a proper stay-cation visit. Hats of to Sylvija for making us feel so welcome, before we had even arrived.
Me and my partner stayed here for two nights for business reasons. It was a good stay. Hotel is clean and staff are very friendly and polite. The only thing i can think of that needs improving is to have a fridge in the room. overall I would stay here again and I recommend this hotel.
I stayed here for business and was very impressed with the hotel and its covid restriction procedures. I was upgraded to a large double from my booked single as I am a best western diamond select member and I was very pleased with the room All the staff very friendly and efficient. In the morning i enjoyed s full English breakfast with a choice of menu I will definitely reyurn
It's just a fantastic hotel with a great location . Brilliant staff and period rooms. Great for one night stays or longer breaks away . Easy on street car parking and very easy to walk or commute into the West End
had to change rooms due to bathroom issue at 10:30pm.No maintenance on site to fix. The new room was a down grade from the actual room paid for. By the time unpacked and settled into new room it was midnight which was not ideal for my 7:30am meeting the next day.
We have stayed for one night on 4th March 2021 and had a great time. Room 411 was very clean and had a nice city view. Helpful, friendly stuff who go above and beyond to make sure you have the nice stay. We would definitely stay there again.
Not my first visit and always very attentive and polite staff and given the current restrictions the hotel were able to continue to provide a good breakfast. Excellent location for Hyde Park, Paddington and central London.
Lovely place and customer service was amazing. Easy to book with booking.com or Directly from Hotel website Stay for work purposes Ideal place Definitely worth for money Quick excess to transportation Feel home and secure. Will book again
I have stayed here twice before and now I have decided that I will always stay here when I am in London. It's a great hotel with great staff, a great room and in a great location. Basically just GREAT!! Oh I forgot and great value.
There is a Best Western Mornington, just a 4-5 minute walk away, that will give you an identical experience for at least, I guess, I/10th of the price of any hotel on Park Lane. It is excellent. Why not try it and see? You can always go to Park Lane and check in there is you don't agree.
Stayed during lockdown as was required to travel for a work project. Hotel is currently very well priced, presumably due to lockdown and is in a brilliant location generally. As a former Londoner it was a treat to be able to stay as a ‘legal exception to lockdown' in such a location for such a great price. The room was perfectly adequate, decor is nice and the reception staff were friendly and helpful particularly Eduardo. Sheila's cafe just behind the hotel was a fantastic spot for a morning coffee with delightful staff. However on a few occasions it smelled strongly of marijuana in the corridors or seeping in from neighbouring rooms which was extremely unpleasant - on one occasion it totally overpowered my room via a closed interconnecting door late at night (after someone noisily checked in late and investigated the interconnecting door loudly which felt quite threatening) and I felt the only option available was to open the window for fresh air to sleep - not what I needed before an early start at work the next day. I assume this is an issue caused by the hotel being used a ‘different clientele' during lockdown but regular walk throughs by staff would go some way to addressing this. The fire alarm sounded a few times during stay (perhaps due to smoking) - the false alarm or disturbance was not an issue - these things happen (despite being at around 2am and 7am) but the lack of process/training for conducting an organised investigation and evacuation was sadly evident. Management should address this as a priority . Sadly there were also several hairs in the bathroom upon checkin and such an evident lack of attention to detail does make you question the depth of the cleaning. Would have probably over looked this if it weren't for the subsequent weed/fire safety issues. I'm sure in normal times this hotel is better and it was fine for a cheap business stay. Eduardo was excellent though, what a nice chap!
My stay at the Best Western in Lancaster Gate in London was truly phenomenal. A favourite hotel on mine despite being a Londoner, this is the second time I booked with this them. The caring staff, particularly Eduardo, made my long stay due to the pandemic even more relaxing and stress-free. Together with first-rate service provided by Eduardo (very articulate, knowledgeable and genuine), and the regal-looking library/bar lounge and modern guests rooms (an attractive feature), this is a real gem in West London. I plan on staying again in the near future.
Fantastic location, stunning building. Great value for money. Courteous staff. I was upgraded when they realised that I had just spent the day vaccinating. Really thoughtful and very much appreciated. I will return now each time I need to stay down in London for work, and may return with the family when this pandemic is over.
This was the second time I stayed at this hotel for work purposes. Quiet location, (although it was mid lockdown) clean and modern hotel and very reasonably priced. I would definitely stay there again.
Excellent service. Reception staff was very nice and helpful. I stayed in the executive queen room, very good. Comfy bed. Abundant breakfast. I got a cheap rate (because of the lockdown, I reckon), so the overall value for money was great.
Due too the current pandemic, we were unable too visit the hotel as most of the country moved into tier 4, absolute shame. After speaking with Byron at the hotel putting up with his very snotty endings to his emails I failed too get a refund off the hotel, with Byron yet again explaining that it was hard times for the hotel. Will never be visiting too stay... but would love too meet with Byron at the bar when I go drink for free at some point.
An excellent stay for anyone considering a relaxing environment, great staff and service. From the moment I reached the hotel, the care was there all the way through to check out. Whether on business or for pleasure, the high level of attention has been delivered every single time with ease! Well done Best Western !
My wife and I checked in 10/6 for 1 night. I was told the deluxe room that i booked is in the basement. The reception desk sees me carry in 4 bags and directs me to the stairs. I come to find out that the elevator in the lobby would have taken me down. when I point this out to her, she simply stared at me. no apology. My wife takes a quick shower in the tiny bathroom and the shower doesnt drain, flooding water all over the floor. While the location is fine, service and room were terrible. there was no closet, bathroom mirror and little space to open your suitcase. this hotel is best used by a single person with a carry on bag at best. By far one of the worst experiences I've had at a hotel.
Little better than what you would expect from a Best Western hotel. Standard rooms are very tiny (but I guess average for downtown London). Different kind of amenities in your room depending on the class you book. Great staff. Breakfast is 10GBP. Made a great deal for 2 nights. 44GBP per night is an awesome price value. Thanks a lot!
A pleasant hotel with excellent staff working under difficult circumstances. Spotlessly clean room and shower. The provision of a microwave plates and cutlery in the bar area was a lovely touch. I will definitely return when next in London .? David Hicks
A nice friendly hotel that offers good value for money. It's a two minute walk from Lancaster Gate tube station. Breakfast was excellent and there's a nice library in the bar area. I'd definitely stay here again.
Enjoyed every bit of my short stay at the hotel. The environment is fine and the location is great for those wishing to stay in the heart of London albeit in a quiet residential district. The Paddington tube station is just a short walk.
I stayed 15 nights due to starting a new job that required extensive initial training in Central London. The hotel is absolute class in every department. The reception, facilities and rooms are some of the smartest I have ever seen in London. The breakfast was amazing and with so many different choices as well as being fantastic value! A special thanks to all the staff on reception, the housekeeping team and breakfast team who all provided a very welcoming, friendly, enjoyable time. In 17 years of travelling 1-3 times per year to Central London this was genuinely the best experience I have ever had.
The best stay I could ask. The staff, were amazing. Could not ask for more. I'll definitely remember. The breakfast was good and fast. The room clean. Everything was to my taste. I can only thank the staff.
Mornington Hotel is one of the good stays when opting for a Hotel near Lancaster gate. Apart from a good location, the stay at the hotel was wonderful. The entire staff is good too. Staff at reception is quite welcoming and helpful, especially Eduardo, who was quite helpful. Would definitely recommend this for visits to London, with it being centrally located, is a good option for the tourists as well. Sami
Good value for the price. London without tourists is beautiful. The only detail - a water pressure in shower wasn't enought on the 5th floor. Room was next to a lift and it could be quite noisy if there were more guests.
I'm not usually one for writing reviews but I was really impressed with this hotel so thought I should share. The receptionist was very welcoming and called to check everything was ok with the room shortly after arrival. The room was very comfortable, had everything I needed for my work stay, the shower was great and everything extra clean. The measures currently in place due to Covid was reassuring, without affecting me enjoying the hotel. Didn't take the breakfast although the receptionist did mention that they were offering a hot breakfast menu. Will not hesitate to book again next time I'm in London. Thank you!
I live in London but living in lockdown and myself and partner being key workers (busy times) me and my partner just wanted to get away for the night/day, so looked online and found a reasonable price at this hotel. I spoke to a lovely man on reception and asked for a nice spacious room as it was a treat for me and my partner. When I turned up the receptionist (different man to whom I spoke to on the phone) said he would changed my room saying “I'm going to give you a better room” I said thanks (as you do) and asked him where the nearest shop was. He gave me directions and said he would bring my bag to the room whilst I was out. Upon my return I was given my door key but was very upset that I was given a tiny room, with a bed pushed up against the wall at the back of the property (downgraded I think ). They did call the room and ask if everything was o.k and maybe I should of said something but I'm not like that and said it was (so that's my fault). But on a positive note the hotel was immaculately clean, as was our room. As social workers we Havnt stoped and would of loved a nicer room as during this time we have not had a break Since March! But it was ok (maybe I didn't look the part when I checked In)
I've stayed there with my partner as we wanted to spend a night in London. The hotel is in perfect location, we were surprised how many nice restaurant we found, unfortunately, didn't have enough time to try them all. The interior design is lovely, I took some photos of it to share on my social media. Our room was lovely too. The staff members were extremely helpful and polite, they checked if we need any help, if we are happy with our stay etc. Thank you to this lovely gentleman In reception who landed me a charger on the arrival, he was really nice! Overall, very good vibe, nice stay, we will definitely come back.
I stayed here this weekend with my husband and daughter as we had a planned a weekend in London for her 6th birthday. The reception staff, and the lady serving us at breakfast, were very friendly and professional. However, the room was so noisy and the cleaner then started vacuuming and banging the hoover around our room at 9pm. After 20 minutes of this and when she then started doing it right outside our room door and banging against the wall, which then woke my daughter, we went out and politely requested that she stopped since she had woken our daughter. She rudely stormed off and shouted out to us “welcome to my world”. Really not good enough.
I had a few requests which I made before going to the hotel, which they did not meet and instead charged me extra on these when it was not mentioned beforehand. Condition was terrible and was not a comfortable stay, overall it was not a pleasant experience
I have stayed at this hotel for 8 weeks now due to working in London. It is spacious, clean and in a fantastic location. The beds are comfortable and the bathroom is ample. What I have liked best though about this hotel are the staff working there, nothing is ever too much for them. Daniel in particular who works on reception is outstanding, he goes out of his way week after week to make me feel welcome, he is a credit to the company and I can not compliment him enough. It is because of him that I have chosen to stay so long. Excellent stay, outstanding customer service.
Ideal location to explore Hyde Park or to take the Central Line tube from Lancaster Gate or the 148 bus to Victoria. Limited staff and reception due to the current situation but we found Silvija to be friendly and helpful. Plan to stay at hotel again for easy access to see the London Christmas lights.
Staff was excellent, they went out of their ways to make my stay as safe and comfortable as possible. They were flexible and accommodating. The location is absolutely excellent being next to Kensington Gardens, Hyde Park and just a 15 min walk away from Oxford Street. 100% recommended!
stayed one night, before catching the Train to Devon from Paddington which is close by, i had a really comfortable room, had a nice drink in the bar and excelent breakfast. Location is perfect for transport and park and pubs. Service from staff was excelent. Hope they are doing well in these difficult times
The service from the workers were absolutely outstanding would recommend to anyone such a great hotel and my stay was very comfy. And located in such a beautiful area of London not to far from hyde park and not too close to the main road.
My wife and I stayed at the Best Western Mornington Hotel on 31st August to 1st September 2020. We booked online directly with their website. We stayed in the Queen Room. The room itself was ok, spacious enough but the room was cold in general and couldn't turn up the temperature. Tried numerous times to phone the front desk but no one was picking up. The bathroom was ok, had shower over bath, not quite a power shower, the bath tub was slightly on the small side. The lock on the door was not working properly. We thought the hotel would be facing the park but wasn't at all at it was the road behind but was walking distance from Kensington Gardens, Lancaster Gate Station which was a bonus. When we phoned up to confirm the booking we were informed a grab bag for breakfast will be available but then was told it was not available now so that was disappointing. Overall the hotel was adequate for location to Central London but felt service and customer service was poor unfortunately. You can't blame COVID-19 for that.
Stay here for 4 nights. Great location right on the doorstep to Hyde Park. Plenty of Boris bike outside of the hotel to help explore London. Had to move rooms after 2 nights, not because of the room but the rude neighbour who was in & out of their room not stop until 4am with the door banging constantly. Daniel from reception sorted this for me and placed us in a nice quite part of the hotel. He managed the whole situation in a polite, calm and professional manner. He is a credit to the company. The only minor negative was and the website is still saying that the gym is open, when it isn't. 10min walk to Bayswater where there's plenty of shops and places to eat. 100% I would stay here again
I do travel quite a lot but I would say this so far has been the worst hotel I stayed at. Customer service was bad, he was rude, he was never there during his shift hours. During his work hours he was never there, we had to reach him thru email & phone. The phone in my room wasn't working, I complained to him 3 times & he completely ignored me saying ok & during one of the nights there was crazy drunk lady knocking on our door & we got so creeped. There was literally no one we could reach out to for help. On top of all this they had no room service BcUZ of Covid which I completely understand but people had so much garbage, everyone kept leaving the garbage outside their doors in the hallway & it stunk so bad. Overall my experience was horrible, terrible & quote scary to be honest
Hello everyone, This Hotel was a cheap soloution for a nice weekende trip with my girlfriend. I didn´t expect much but the room was very small. (yes even the executive one) Most of the time we were outside anyways so it doesn´t bother us at all. The Staff was very nice and kind to us.
We were in room 22 , the shower was all hot water cant make it right, the staff wont move us to the different room, they said there is only 1 room left thats single room they give us 2 option 1: change from double room to single room, option 2 go to that single room which was room number 23 to have a shower only , we ho there to have a shower but to our disappointed that room the shower broke too only cold water , its such a joke, they wont move us to different room st that last minute we couldnt find different hotel.
Excellent location (hardly noise) Small rooms Clean Comfortable beds There was no servicing as the COVID 19 pandemic reduced the staff on deck. The price of the room was extremelly low due to pandemic
Considering the Covid pandemic this was still an enjoyable stay.Contact with staff was necessarily limited but always polite and friendly and, of course, there were no food options.The hotel is situated perfectly; on Hyde Park and five minutes from Paddington. Transport by bus or Underground is easy and convenient.
Friendly staff and nice reception liunge however the quality of the room was not up to my standard. I didn't bother making a complaint as I was told that we weren't allowed to look into other rooms due to covid. The bed was not comfortable and the duvet cover was open ended and I think it's unhygienic and could have been doubled up at least. The room also hadn't been hoovered before I arrived as there was dust everywhere and made me doubt the depth of cleanliness in general. The location is good. There are better places to stay.
Dirty room and dusty surfaces. The milk to make the coffee was off and had not been changed No customer service from the female No bar staff. Great location for Hyde park and Santander bikes. Close to shops and restaurant
Lovely hotel, everything needed was in the room. Very comfortable bed. Immaculately clean. All staff that I encountered were very pleasant and informative. Great central location close to the tube and buses. Very quiet on a night, sleep not disturbed even with the window open. Aircon was ace. Fab hotel, I'd definitely recommend.
I had a reduced service due to COVID but was never told prior to booking. Reception was only open between certain hours and no room service. I was having surgery and had fraud on my cards using their wifi - plus the noise in the evenings was terrible and I was unable to complain. The experience was terrible
Nice Hotel, clean rooms small bath room. Request for room with bath tub was not granted. Luggage storafe was no problem, easy and safe. Next to Hyde Park/Lancester Gate Station. Really aopreciated the free buscuit with Tea/coffee making facilities. Overall had a pleasant exoerience.
Given the current situation, most hotels were not accommodating anyone but key workers. Thankfully best western Mornington gave me a room. Facilities were limited, understandably due to COVID. But staff was there to help 24/7.
Very lovely place, solid good comfort in the room, safe hotel, my room was not very big but very for very good price considering location of hotel, room was clean and well equipped, employees professional always helpful if needed. Stayed 28 days.
Nice place to stay, excellent location, staff very friendly.. was during pandemic so limited service, but every one on ground was happy to help, good facilities also but the selling point is still the location , absolutely lovely location.
A very well appointed hotel in a very good location, my one night stay was made particularly enjoyable by the staff's helpfulness - Daniel and Silvija. I hope to stay there again. My room was clean and comfy and very restful. I really have no complaints.
Top quality hotel at reasonable price. Very professional friendly staff. First class service. Beautiful location. Fresh, spacious rooms. Super breakfast with quality produce. Will always book here when in London.
We were booked to stay at this location March 15/20 for 6 nights. Unfortunately when the Corona Virus got worse our agent contacted the hotel to inquire if we could get a credit for a future stay, they were told things were not that bad there so no credit. When our airline began to cancel flights we had to make the decision to cancel the trip. We did not want to put ourselves, being seniors, or our family at risk. Again the agent contacted the hotel and was given the same response, no credit. I contacted Best Western Customer Relations to ask for their help, after some back and forth was told it was at the discretion of the manager, so no credit. Given the state of the UK and the rest of the world hoped their might be some flexibility and empathy towards clients. I realize this was a nonrefundable reservation and under normal circumstances I would accept this policy, but these are not normal times! I can only hope that when things return to normal and people begin to travel again they will support the companies that treated them with respect and compassion. Best Western will definitely be on my list of hotels to support.
We had booked this hotel for two nights at the end of our trip. Due to these uncertain times, our flight back to the US was changed. I phoned the hotel and they very kindly changed our dates with no charge. I was very impressed with the staff, friendly and helpful all. The room was clean and comfortable, although we were next to the lift and could hear people coming and going. The bed was a little strange, they had brought together two single beds and it was somewhat uncomfortable. Breakfast was excellent and we were warmly greeted each morning. The location of the hotel is wonderful, across the road from Hyde Park and very near the Lancaster Gate tube station. We would gladly stay here again.
We managed to get the hotel online for 60 Euros a night including all taxes. The room is comfortable and modern, the bathroom spotless and the bed is great. We had a small size room, though. The location is perfect - less than 10 minute walk from Paddington. The park is 1 minute away and transportation is also bery good. They have a huge breakfast, which will fill you up for the whole day, for 10 pounds a person. The staff were excellent as was the wifi. Highly recommended.
Perfect place to stay near Hyde park. Metro station 4mins away. The room was very clean and was big enough for a couple. The receptionists were very friendly and responded with kindness. I reccomend this hotel 100%.
We had a lovely stay at the Best Western Mornington Hotel! The staff were excellent, our room was really nice (although a bit noisy some times) - and beds are very comfortable. The hotel has a great central location close to Hyde Park and subway. Definitely recommended!
Overall experience was very good. Great breakfast and 24 hour bar, location to tube 1-2 minute walk and Hyde Park even nearer. We were able to leave our baggage there pre and post chechout. Staff were friendly and helpful.
The staffs were very friendly and polite. The toiletries and toilet facility were clean and maintained. I enjoyed my stay at the hotel but the only thing I did not like was the shower water pressure was low making bathing difficult. Hope this gets rectified. Cheers
It is an excellent hotel to stay. Very comfortable and clean. Great location, close to Lancaster Gate underground station. The staff was always kind and helpfull. The breakfast was very good. I highly recommend it
the hotel is really nice and it's super close to Hyde park. The metro is 2 min by walk. the bed is really comfortable and the breakfast was awesome, highly reccomend to try the porridge! They were able to give us soy milk.
I stayed at a lot of hotels in London but this is so far my favourite. Why? Great service! They make a check up call when you're about 10 minutes in your room, they gave us an umbrella, we asked for extra towels and a shower cap and it was delivered in no time, bar service with complimentary peanuts,... The room was tiny but it had everything we needed. Superclean bathroom, tv, good internet, quiet (even though we were next to the elevator). We also forgot our plug for our appliances but luckily there was one in our room! Great location, nearby the Lancaster Gate underground. Will be staying here again!
We had a truly great experience. Good location. Friendly staff. Great breakfast. We highly recommend BW Mornington. Our group was 16 people and we were all very happy. Next to Hyde Park and the Lancaster Gate station.
Stayed here for five days. Lovely location with underground close by. Friendly staff and big rooms for London standard. Free WiFi in rooms and clean rooms. Breakfast also very good. Also a cosy library bar for the booklovers among us. Thanks for lovely stay.
I stayed here whilst on business and couldn't fault the hotel, staff or location. Conveniently located near Lancaster Gate Tube, you're only a short ride from the hustle and bustle of Oxford Street and fast connections to other parts of the city. The staff were very friendly and helpful, and any queries I had were answered both positively and swiftly. The rooms were clean and neatly presented, I didn't encounter any noise and had a good night's sleep before the next day's business. The decor is light and modern, and provides a perfect place to unwind after a day out in the city before heading up to your room. If you're looking for a great place to stay that's conveniently located, whether you're having a weekend away in the city or on business, Best Western Mornington Hotel should definitely be on your shortlist.
We stayed in room 18. The room was clean and tidy. Everyday it was cleaned and beds made. Cant fault the cleaning. I was a bit concerned as there was a pub outside the window but hardly heard a thing. All staff were helpful and friendly. Thankyou to Sylvja for sorting a refund on our card . The hotel is ideal for Hyde Park and kensignton Gardens. Oxford street a short walk or tube ride away. We have stayed in this area before but this hotel was ideal for our needs. Only downside to our room ,maybe a blind for bathroom window and maybe a little sticker on bathroom door to warn /remind you of the step .
My wife and daughter just returned home after staying 4 nights at this hotel and here is their review: The hotel is fairly clean and close to a tube station. Breakfast is decent. Room floors are wooden made and squeak badly – You cannot continue on sleeping after the first guest at the room above you woke up. The room doesn't have a city view but a brick wall with a chimney view. Room is extra small - Booking.com publicity is neither correct nor full. The size of the room (11m²) is not published before you make the reservation. It is only stated at the order summary you receive after reservation was made and who reads it?! Room cannot be reached by elevator - you get off the elevator and then have to climb a few stairs with you luggage.
From check-in to check-out was a great experience. My wife and I took my mother to London for a birthday treat and stayed three nights. We were looked after very well indeed by all the staff who are always friendly and helpful. The hotel is ideally situated in a quiet street, just a few minutes' walk from Hyde Park and the nearest Underground station. For those who enjoy walking, Oxford Street can be reached in about 25 minutes. Our rooms were situated at the front of the hotel and were spacious enough for our needs. The bathrooms were clean and had nice toiletries provided. The breakfast room was in the basement in a pleasant area. A wide range of hot and cold food including a full English breakfast was available and replenished regularly - it was certainly to be recommended. The hotel does not serve full meals in the evening (there are plenty of eating places nearby), but there is a lovely bar area where you can get a ready meal if required. We enjoyed our trip thoroughly and look forward to another visit in the summer. Thank you to everyone for a great stay!
My bf and I enjoyed our stay at the hotel despite a terrible experience for our first night. The hotel did not have a room for us and only informed us on the day itself, and assured us that a similar room at their sister hotel will be provided. We just landed and were so tired, only to be put up in a tiny tiny room (12sqm; just space for bed next to window and narrow aisle to the toilet and door) which had windows that couldn't shut. Imagine that during winter and squeezing in a tiny room (I'm 5ft6 and bf is 6 ft). We were so glad that the reception supervisor, Paula was empathetic and made our stay more enjoyable. Although the room was abit dated, it was quite clean and comfortable. The shower and heating were good. The location is wonderful and there're food options nearby. We enjoyed the walks at Hyde park which was also nearby. Minus the first night, this was a pleasant stay.
A small but well presented hotel in London with easy access to the west end and, given how long I spent trying to decide between the hotels in that area, I'm happy to say I made the right choice. A small problem with my reservation was sorted out promptly, good to see staff trusted to make decisions, and I was allocated an "upgraded" room on the first floor. The room was very nice, with a mezzanine bedroom floor. First imnpression was that it was clean and tidy, large enough for a stay of a day or two and with a basic mini bar. My wife would have approved. On closer inspection you can tell that the "Hotel" has been bolted over the top of a traditional residence, and not everything has been done perfectly, an example would be the lack of easily accessible plugs with the panelling of the wardrobe having to be cut to allow access to the sockets. That said, I'm probably being overly "picky" and there was nothing irritating enough to affect my stay. The staff were all professional,courteous and helpful. The Breakfast Buffet was excellent and checkout was a breeze. In summary; an excellent stay and, at the right price, this may now be my preferred location any time I needed to visit London.
Stayed for 2 nights while doing some sight seeing in central London. Check in was straightforward. Room clean and bed a good size. We were on the 5th floor and the water pressure was not great in the shower. Bathroom very clean. Breakfast selection excellent
Hotel was very nice specially receptionist Zainab. But no restaurants nearby, hotel was in Residential quiet area. room was also too small. Train station was near by but no restaurants or grocery shops in a walking distance from this hotel
Stayed here for 4 nights, in a single room which was very clean and was more than big enough for myself, apart from the bath being very small! Nice big HD TV in room. Staff were friendly, although found the breakfast staff a bit unprofessional. Could hear them loudly talking in the kitchen constantly throughout breakfast, and were all wearing jeans. Bar area is nice, with comfy chairs. Main problem with room was that the floorboards above me were creaky and I would wake up sometimes hearing people above moving around. Also the sound of running water was very loud. Bed sheets very clean, Thanks for a good stay
Very friendly staff, quick checkin, the entire reception is nicely furnished and inviting. The internet connection is very good, fast and stable, the business center is just a desk before the breakfast area, so I worked in the lobby, waiting for my room to be ready. The room was at a very fair rate, but very small. Yet, all amenities were working perfectly fine, they even supply an adapter for your electronic devices! Great service. Bathroom was tiny as well, just enough space for a shower, a toilet and a small wash basin. The bed was comfortable with a very good mattress I slept very well in it. Lighting and working space were good in the room. Also you had good storing facilities in a closet. The noise from other rooms was quite high (as always in the UK), but as my room was in a small side corridor, I was only affected once. The only weak spot was the breakfast: No fresh fruit, a little bit of gherkin and tomato was all fresh things I could find. Apart from that you could prepare your own orange juice by hand and they offered some granola with joghurt, but all fruit came from the can. The fried eggs offered were not very tasty and had stayed in the heater too long. The coffee was terrible, I just could not drink it. All in all a good hotel close to Paddington Station and Hyde Park, the rate was very fair and the room fine, but please work on your breakfast!!!
We had a group booking from our company and the hotel was very helpful from reserving the rooms to the staff on the day. Rooms were clean and spacious and the breakfast was nice. It is the second time I personally have stayed here and would do again.
Hotel was excellent met all the group's needs and central to the activities we were doing. Have recommended to friends. Full range of breakfast and did not have to ask for anything sets the day up with a good feeling
Fantastic stay again. This as my second visit. Super friendly and helpful staff. Room very clean and tidy and a wonderful breakfast with a great choice of good quality food. I will certainly be booking here again
The staff were amazing and very nice. The room was spacious. The only downside was the bathroom, which was tiny and had no plugs. It was a 2 min walk to Lancaster station and 8min walk to paddington station. It was also a 2min walk to hyde park which was beautiful
Thank you for making our stay so good. Our duplex room was clean and very comfy and the breakfast was delicious - plenty of choice. Thanks to Eduardo and his colleagues on reception - super friendly, helpful and efficient.
I stayed 4 nights at the hotel. Nice and clean rooms. Tasty breakfast and good coffee. The staff in the hotel were very helpful and nice. Recommend also because the place near Paddington station and the Kensington gardens are excellent.
The breakfast buffet and the location are 5+ stars. The rooms are typical European rooms: small space, small single beds and small bathroom. But we never spend much time in our room so it was no problem.
What a great hotel staff at breakfast were so good. Hotel was very clean and well organised. Room a little small but bed very comfortable great job well done to all staff. Great location for everywhere in london tube station around corner. There are two good pubs very close
Great location, very friendly staff, although from internal doors in hotel extremely noisy and was woken up a few times by my "neighbours" coming in late/getting up early. Bathroom and shower are amazing - room very clean, and includes hairdryer. I checked in late in the evening, but was called by reception at almost 11pm to see if everything was okay with my room, though this is a nice gesture, it was a bit late in the evening - I would of been annoyed had I already been asleep. Would stay again without hesitation.
Very comfortable bed and good WiFi. The decor in the room is a bit of out of date but the size is perfect for single person. Friendly staff and good selection of food. Always greeted by staff and always checking on me to make sure I'm doing fine. Very attentive, nice and feel welcomed
The hotel was top notch and in a great area, the beds were comfortable the room was quiet and and clean and the staff were very friendly and helpful. I would recommend the best western Mornington hotel to anyone travelling to London.
We loved our stay at this hotel, very friendly, clean and safe and the location suited us perfectly plus we found the area to offer everything we needed. Downsides. Shower wasn't very powerful and the room was located next to the lift and 3 doors connecting to corridors, consequently there was quite a lot of coming and going noise. We booked a budget room and though the room was small, as expected, it was clean, comfortable and offered everything as promised.
The staff was nice and tried to be accomodating, but the room was not ready for us (we came around 3pm, so this is strange), smelled strongly paint, and was not clean. The bathroom was ok, but we needed to call the cleaning staff to clean it, it was "well-used." Also very small. We both found black hair in our bed linens and neither of us have black hair. It was also unbearably hot at night and we could not control the temperature in the room, even opening the window didn't help. The breakfast is not worth the £15 pricetag. So again, the staff was nice, but I would not go back to this property, unfortunately.
Family travel. We had some rooms but it wasn't next to each other. Reception and breakfast staff very kindly. Hotel is very well situated, near tube station and bus stop. In front of Hyde Park. Highly recommended.
We've stayed here a couple of times in the past when coming up to London to see a show. I have always booked redeeming the Best Western points I've earned! Great location near Hyde Park and only a short stroll away from Lancaster Gate tube station. The hotel is very stylish and the rooms are nicely decorated, the beds are comfortable and you've got everything you need. The only downside from our point of view was the breakfast, whilst the cereals and croissants and bread are all very nice, the cooked breakfast is sitting in a covered tray, for how long who knows? The scrambled eggs looked quite congealed and a new batch was being added to the tray while I watched and they didn't look much better! A cooked breakfast is best made to order, just my opinion. Apart from that this hotel ticks all the boxes!
Stayed in an executive double room, reasonably sized and well equipped, comfortable and very clean. Excellent breakfast offering a complete choice and well presented. Hotel is conveniently located for the city center.
Christmas. Very friendly staff. Nice building outside and in. Very near Hyde Park and Oxford Street etc not far. Breakfast good. Recommend local places for evening meal. Island Grill great. Why do I have to write so much?
Right across the street from beautiful Hyde Park. Staff was extremely friendly and helpful. It was a perfect location to transportation and pubs and restaurants. We could walk to many of the places we visited from the hotel.
Highly recommended, great location at hyde park nearby buses and metro. Nice clean rooms with comfortable beds, bathroom small but everything you need. Breakfast various and very good. Friendly staff.
Clean large room, nice helpful staff , library bar, pubs nearby near all shops , buses trains underground. Didn't have breakfast but told by other residents it is good. Room cleaned every day biccuits fresh soft towles.
My wife and i stayed 21st-22nd December for an overnight stay for a belated 50th Birthday weekend. Everything about the hotel is fantastic, the staff we encountered where extremely professional and were extremely helpful and allowed us to drop off bags early so we could make the most of our day. When we did check in later that afternoon, wow, our room was fantastic, Room 101, think it may have been an upgrade on the room we booked, thank you! We booked breakfast and it was also excellent value. There was certainly a very relaxed feeling to this Hotel We only wish our schedule could have allowed us to spend an additional night. The hotel is ideally situated for Hyde Park and surrounding attractions. We would definitely recommend the Mornington Hotel to friends and family and will hopefully return at some time in the New Year
Strongly recommend hotel which is located in calm and nice area of London. 5 min walk to Hyde Park where you can go you can enjoy the calmness of a big city. Surrounding area full of good restaurants.
Hotel was clean, quiet,, comfortable, and conveniently located. The staff were very pleasant, breakfast tasty. reasonably priced for London. Only issue was instructions for safe were not correct. Otherwise; all great.
This was our third stay at this hotel. The location is perfect for us. We'd requested a room with a bath, but ours only had a shower. Chap on reception said we could maybe move for our last two nights, then confirmed that this would be the case. No availability before then. On the day we were to move, we arrived back from our day out to find move hadn't happened. Women at reception sorted this quite quickly, and we got our bath. Staff generally very friendly and helpful, and the breakfast buffet is excellent. We also received two lots of free drinks vouchers for bath situation. Didn't give 5/5 on this trip for two reasons. We noted some minor cleaning issues in communal areas -- difficult to keep on top of, but sticky table in bar area, and dust on some surfaces noticeable. Second issue was on day we checked out. Bar area was being used as a polling place for General Election -- I'm not aware that guests had been warned this was the case, which might have been useful. Would use hotel again. Only 5 minutes walk fro Lancaster Gate tube station and 2 minutes from Hyde Park.
You may be surprised by the squeaking sound of the floor you can hear from the upper floor. But please don't forget that this building is a historic building and this is London. Don't worry, you won't hear the voice or TV sound. You will be more than satisfied with the great attentive staff and perfect breakfast. Many high rated restaurants are in walking distance.
Nice Hotel with very friendly and gentle employers. I would recommend this hotel for short stays. Very good breakfast quality. You get almost everything. Otherwise you can ask and they are very pleased to help you.
We enjoyed our stay at the hotel which is very well located to access Underground and Paddinton station. It's modern and very clean and quiet. The staff is particularly attentive and kind. Breakfast is just perfect in a nice large room. We will definitely go back and can only recommend this hotel !
We had some little issues Like the pressure of the water in the shower was very very low, At the breakfast there were thing left empty for a long time. For some reason we didn't need a visa when we booked. But at the arrival the asked a card. Just for Insurance, what we don't have. But they Said it was ok in the end.
Nice location in a quiet area near the Lancaster Gate tube station just north of Hyde Park. The service in the reception is very warm and professional. However, the rooms are very small and not particularly comfortable and also the breakfast buffet is quite average.
I haven't even checked out yet and I've had such a bad experience I feel compelled to write. I am a solo traveller and am staying out of necessity; catching a really early train from Paddington in the morning so just need somewhere near the station to sleep. I got a cheaper deal on Black Friday for this room (god knows what they normally charge) but otherwise I would not have chosen to stay here. Key issues: - had to wait over 5 mins for someone to even show up at reception. No queue, just no staff at the desk. I checked in late (after 11pm) so needed speed so I could get to my room and sleep. I had to shout several times behind the counter to get someone to come. No answer even though I could hear voices behind the desk and laughter between colleagues. - finally someone showed up - zero empathy for my experience and told me he had come very quickly as soon as he heard me (rubbish) - horrible room. Tiny. Cheap appliances. Yes it's clean but super super basic. Not worth even the discount price I paid. - per the above I just wanted to SLEEP so went straight to bed, yet I still got a phone call after midnight from reception asking if the room was ok. Terrible customer service; if he has asked anything about my stay when I checked in he would know I would not want to be disturbed. - someone flushed a toilet in another room a few minutes ago and now it sounds like I can hear the plumbing in the whole hotel. Very loud and not going to help me sleep. I would ordinarily never write a review like this but it has made me so angry. Just do not book here.
It's my first time writing a negative comment about a hotel, but this one doesn't merit a 4 stars. The first day, we found some foundation mark in the green pillow. The closets door wasn't well fixed, so it came off. I told the hotel and they sent a housekeeper (she was very nice) but she didn't managed to fix it. She told us that someone will come tmr (Monday) to fix it, but no one came and I just fixed it myself. On Monday and Wednesday, the room wasn't well clean; the pillow wasn't put in place and the decorative pillows + the green plaid was on the floor. The spoon we used wasn't even washed. on Monday there were no more tissue and the cleaning service didn't even added more. There was no mini bar/fridge. The air conditioner make to much noises. Some good comments: staff were nice, location is very good.
Excellent location, quiet and very clean. Staff friendly but I did advise our bedside lamp was not workimg and was told it would be looked at but nothing was done. Everthing else was fine and we enjoyed our stay. Would highly recommend.
We had a twin room with single beds and, while the room and beds were on the small side, the beds themselves were some of the comfiest I've ever slept in! Room was quite warm, however there is AC and a window. Amazing location, 20 meters from Hyde Park, and a few more to Lancaster Gate station. Friendly and helpful staff - a call to see all is ok once you get in the room for the first time always sets the tone I find. Slightly lower than ideal pressure in the shower, and the lift isn't too speedy.
We arrived at the hotel and were greeted by lovely staff. We were very early and told our room wasn't ready yet so we could leave our stuff in the luggage room , which was great! We came back a few hours later and our room was ready! The room itself was very nice. However when looking round it wasn't as clean as we had hoped, and definitely wasn't cleaned before we got there. On the back of the toilet seat there were pubic hairs. There was dust on nearly every surface, and the carpet didn't look like it had been hoovered in a while. We noticed the complimentary toiletries in our en-suite had been opened and used, which is just disgusting. Also there was a blood splatter on one of the pillows. Also the bottom of the bed was stained. We were going to complain but instead I just had a little clean up so we could get on with our day. The bed was very comfortable, however I did not get much sleep either of the two nights we stayed as all night all we could hear was doors being slammed and what sounding like people stomping through the corridors. I think there should be some signs advising customers to be more quiet at night, because the doors are very heavy and if someone doesn't take care in closing them they make an almighty noise. Also the room was way to hot! The radiators were on full blast all night long. We fiddled around with the air conditioner and followed the steps in the guide book but we just couldn't get the fan or air con to work. We ended up having to have the windows open which resulted in even less sleep from the noise on the street below. Further more the afternoon we checked in after being in the room about 45 minutes someone was knocking on our door, we were fresh out of the shower so decided not to open the door but speak through it. We said hello twice but no one answered but continued knocking. Was very strange. When we did go to open the door no one was there. The hotel was very nice however I would not brand it as 4*. It was very basic. The location was lovely, however it's said to be right next to Hyde park and Winter Wonderland. With this in mind we decided to walk, it took us 40 minutes to arrive at Winter Wonderland. So it wasn't no were near as close as advertised. We missed breakfast the first morning but attended the second, food was very nice and big selection too. Staff were lovely however we were sat with empty cups and plate on our table for about 25 minutes and no one took them away even when they had walked by and noticed. The plates were still infront of us when we left the table to return to the room. We did want to share our concerns with a member of reception but when it came to checking out we were in too much of a rush to do so. In conclusion the hotel is very nice and so are staff, just a few things to take into consideration when booking.
The Mornington Hotel is a well appointed property on the edge of Hyde Park. Close to the Royal Albert Hall and connecting tube stations I would recommend the hotel to both tourist and business guests. My only criticism is the size of the single bed. As a result I'd recommend selecting a room with a double bed.
Great location, just few hundred yards from Hyde Park, buses and the tube station. The hotel was clean and well presented, Great staff very friendly and helpful. What let it down wa, the breakfast was cold and the rooms really really small.
Really good Hotel with very good central location in centre of London. All the staff were very friendly and helpful. Room was small but contained all you need for a short break, the bar and lounge was very comfortable for relaxing and reading the free papers available.
Very good price/ quality hotel. The room was spacious comparing to a lot of hotels in London. Nice and clean bathroom. They even had an adapter which is rare. The only negative thing is the noise you can hear everything: paths, talks, etc. Nice area. Nice reception people very friendly and caring. I recommend this hotel.
We always try and stop at a BW hotel when we can and this one didn't disappoint. The staff were very friendly and helpful and the loaction was great. A very nice pub and restaurant around the corner too. We'll definitely be going back.
Nice hotel with friendly staff and a good location close to Hyde Park. Comfortable bed and clean room/bathroom. Breakfast room is a little small, but the breakfast is good especially the coffee. Will come back.
Can't really fault this hotel, nice room, great location, superb friendly staff but it is not well soundproofed. Noise from traffic on Lancaster Gate, hearing people in rooms above you and same floor Is not great if u want to sleep. I would return but bring the earplugs
We had three nights at the Mornington Hotel reserved using BW Reward Points. The hotel is in an excellent location very near to Hyde Park and about 5 minutes walk from Lancaster Gate Underground Station. Within 10 minutes you can be in Oxford St or Regent St. The staff at the hotel are very friendly and helpful. We had a quiet basic double room at the back of the hotel which was certainly adequate for our needs. Although a little small, it was clean and comfortable. Buffet breakfast was excellent: both hot and cold food available and good value at £10 ppp day. The staff in the basement breakfast room were very welcoming. Although the hotel does not offer restaurant meals in the evening, microwavable meals are available in the comfortable bar. This will be our default London hotel in future!
I will recommend Mornington Hotel. The staff did everything for us to have a nice stay. The bed was a little bit hard, but after a long day on the streets of London we slept well anyway. Small and nice bar in the lobby.
The hotel's location is good and close to the underground. The stuff is very friendly and helpful. I arrived at the hotel a few hours before the check in time,the room was ready and clean and they checked me in immediately.
Friendly and professional staff. Clean hotel. Comfy rooms. Very central location to everything. Counter staff went the extra mile in response to our requirements. Breakfast hall staff made sure the we were happy all the way long.
Just returned from a stay at this hotel. It was our first visit. The hotel is stunning. We stayed in a suite on the first floor - beautiful room. The hotel is extremely elegant. The reception staff were lovely and we even received a phone call 10 mins after entering our room to check we were happy with the room and that everything was ok. Lovely buffet style breakfast. Highly recommended
Won't be a next visit to this hotel. It is a Best Western in name only without any of the BW standards. We paid 36,000 reward points per night and I would like to be reimbursed! The hard mattress had a floppy mattress pad topper. In no way was this a 4-star hotel. When you opened the door, it past the edge of the bed. That's how small and crowded the room was. No water pressure in the shower. Their response was to try to upsell us to a junior suite. Absolutely insulting. I received mail there and they never even told me. After moving to another hotel across town I found out and had to make a lengthy, expensive trip back to retrieve my letter. I'm now in a quandary as to whether I can trust the Best Western brand. Different standards in different countries?
Clean, perfectly located, great staff. Simple but has all the necessities. All land marks and tourist spots within a 10-20 minute train ride. Sylvia with the morning breakfast staff is great and provides an exceptional service with a smile.
I came several time in London, in this hotel, and so enjoy it a lot. The team is very friendly, the room was very comfortable, the cleaning very good. I enjoy a lot too the breakfast (buffet) with the english breakfast. The location of the hotel near Hyde Park and very near the tube station, is very suitable , even to go by feet through the forest to go to the shopping center.
Excellent value if staying in Central London. Very close to Lancaster Gate tube station. Great welcome by staff. Breakfast was superb. Would highly recommend this hotel for business travellers and families.
The location of the hotel for us was great! Near restaurants, the tube and Hyde Park. The room, though small, was clean and the bed was comfortable. The lobby is very cozy with a small bar. Be sure to visit The Mitre and Old Mary's around the corner from the hotel. Access to local attractions was easy via the tube. Lancaster Gate is a lovely area and would recommend staying there. Lots of pubs to visit too!
Wonderfully helpful staff! I managed to totally damage my only pair of shoes beyond repair and the front desk staff was able to help me find a cheap but sturdy pair in a nearby shop, all while checking other customers in and dealing with a broken fire alarm. And this was the normal for every one we talked to. Amazing stay and Amazing Staff.
Mornington Hotel is running in an traditional English old building, locating at the Baywater area which is also fully of beautiful old houses. Since I am very interested in heritage and cultural stuff I really enjoy accessing this hotel and area nearby. Traffic is easy as it is just 3 minutes walk to Lancaster Gate underground station, and 8 minutes walk to Paddington underground and National Railway station. There is also Route 94 and 148 buses on the main road nearby the hotel, which directly brought me to the landmark area of Westminster, and shopping area along Oxford Street, without the need of climbing up and down of the underground stations. Buffet breakfast provided various hot food choices of English breakfast content (break, egg, sausage, fruit, yogurt, juice, ham, smoked salmon, cheese, etc), good enough for bringing me a full and warm morning. Francesca at front desk provided me good room re-arrangement and nice suggestion of commutation and restaurants too!
We were visiting our child and seeing a show. The location and room were great. The staff were wonderful and went over and above to make our stay a happy one. We would definitely recommend this hotel.
In short...got in early from a red eye from western united states hoping to check in early, our room wasnt ready so they put us in a different room temporarily to clean up and enjoy the town and them moved our bags while we were out to our new room. Amazing great staff that went beyond!!! Dont usually leave reviews but the service was exceptional!
Best location. Room not so big, but comfortable for two. Breakfast could be better. Hotel staff was perfect. Maybe the structure, on the whole, would need a refresh. Still a great place to spend a few days of vacation in London.
The hotel is in a great location only a short walk from Lancaster Gate and Queensway, the bathroom was tiny and the air con did not work so well. When booking there was no mention of a room in the basement with no window and I showed the receptionist this who was nice enough to find a room on the first floor. The hotel should advertise on booking.com if the room is in the basement so people can avoid booking. Overall a good hotel cosy room and nice staff.
As I am Korean, Although I am not good at English but I had no problem communicating because the staff are so kind. And the breakfast was really good and satisfying. Water doesn't run well in the shower. And I hear little noise outside. But except for that, everything was good. If I travel to London again next time, I am willing to visit this hotel again.
Clean room, good bed, nice bathroom with enough hot water, breakfast was good'n'simple. Close to Underground. Quiet area. Staff was from average to nice. I have no problem recommending this hotel for a problem free stay.
For the price, this was a great room, great breakfast and very friendly staff. Easy walk to the underground, and to neighborhood restaurants. We actually walked all over London from the hotel- We have friends going to London and this hotel will be our recommendation to them.
Hotel is fabulous, staff very attentive, and polite, breakfast was amazing. Upon arrival we were upgraded to an executive suite, which was a lovely surprise. Hotel id is conveniently located with nice pubs and restaurants nearby.
This hotel is close to the centre of London and offers reasonable rooms at (by London standards) reasonable prices. Book a standard room, i paid extra for an executive room but was still given a standard room. Breakfast was reasonable Overall not a bad chose, apart from being downgraded
We did not know where to stay, and luckily found the Mornington! Great price, clean rooms, excellent service and location. Get the room with the Breakfast as it is well worth it. Local Hyde Park charm, but quick ride or Underground to all of the tourist sites. Mitre Pub and Sheila's Cafe are a minute walk for a local feel.
Nice to have a hotel in Central London that is quiet, friendly, conveniently placed, super breakfast all wrapped in a reasonable and affordable price package. No problems here. Small hotel but ideal for a short stay.
The staff are brilliant. They are very polite and very welcoming to the hotel they ring you in the reception to ask if everything is up to the standards as you were quiet in the morning breakfast is nice staff are friendly and very happy couldn't ask for better
We were shocked about the size of the room, but everything else about the hotel was great. We had excellent service for our entire stay (thank you, Silvio, for all your help and your kindness). The breakfast was very good, location, excellent and ease of getting to the hotel, excellent as well. It is an easy walk from the Lancaster Gate tube stop, right across the street from Hyde Park with nice restaurants in the vicinity.
great location, close to train station and Hyde Park. bed is not comfortable, one side is higher than the othet side very helpful front desk staff, bath tub is dusty, noisy at night you can hear people talk from downstairs very noisy machine vibrant sounds on the roof, even not turning on the air con
We stayed 4 nights at The BWMornington Hotel and loved it. Staff were friendly and efficient, the rooms very comfortable and the buffet breakfast very filling. It is situated near 2 tube stations and near Hyde Park.
This is very well located next to the subway, Hyde park , pubs and restaurants. Our first room was impossibly small but we were moved to a lovely room for the rest of our stay. Staff were very accommodating. Breakfast was excellent even if the staff were a little agitating in their pretending to be awfully busy.
i stayed here many years ago and had a favorable recollection of it. this time it wasn't quite as i remembered. the rooms were very small, beds were very hard and as one reviewer mentions, not anchored to the floor. the hotel inexplicably turned off the air conditioning in our room, which they promptly turned back on (from reception) after we protested. the rooms were somewhat drab -- seems like it's time for an overhaul. the hotel seemed a bit tired and showing its age.
A fabulous stay at Best Western Mornington! Thank you! And a great London stay. The stay, staff, and housekeeping were the best and so kind. They gave us a bigger room when they saw we were taller folks and staying longer, and they took such wonderful care us and our room since we were under the weather/colds from traveling. Can't recommend enough! Also great location to tube and Paddington Station. Great area and nice to be close to Hyde Park. Simply the best, Thank you Best Western Mornington!
Within the first half of September 2019, we stayed six (6) nights at this property. As we were celebrating our Golden Wedding Anniversary, the hotel provided wine in our room to welcome us. This was greatly appreciated. The front desk staff provided a warm welcome as we checked in. They arranged to have our room ready for us before noon so that we could rest following our transatlantic flight from Boston. The hotel is conveniently located near Paddington station, which is a 5 to 8 minute walk away. Also convenient is the Lancaster Gate Underground station, less than 5 minutes away - as is the beautiful Hyde Park. By American standards, the rooms are small, but very adequate. The buffet breakfast provided more food and choices than one could handle, including eggs prepared to your liking, squeeze it yourself orange juice, flaky croissants, smoked salmon, three types of cheeses (including Brie and Swiss), fresh fruit, sliced peaches and fruit cocktail, yogurts, etc. There is a great British pub immediately behind the hotel, called the Mitre. Good food, draft beer and cider, and atmosphere. Try it. Beds are comfortable and the bathrooms are spotless. There is a library/bar on the ground floor adjacent to the reception area. Flavor infused cold water awaits you at the reception desk, as well as a newspaper in the area.
I went to sit on the bed, and the bed slid, was not anchored. The front desk called to see if our room was satisfactory, and I mentioned the bed slid on the floor. We were offered another room, however when I asked if there was a queen sized bed, I was told there was nothing larger than the bed we had. So, we just stayed - room 411. With two adults, sleeping in a full size bed, did not get a restful sleep.
We stayed at this hotel on two separate occasions this month. On the first occasion, we had an Executive Standard room on level 5. We found the room to be rather small for two people, and difficult to find enough floor space for two open suitcases. The bathroom is modern and worked well, although the water pressure could be better. Perhaps a London problem? The bed was okay, and the room was clean. Lightning in the room was dim, but this is a common problem in hotel rooms.and no hooks on the walls - again, a common problem in hotels. The lifts failed to work one evening, apparently due to a local supply issue, so we had to find our way down and up a maze of fire escape stairs. We did see an electricity company van in the street, so this was not a fault of the hotel. It would have been helpful if the staff had put signs on the lifts advising that they were not working, rather than making guests return to their rooms to ring reception to find out why the lift hadn't showed up. Then there's the decor. The front facade is magnificent, and the ground floor reception area and library/bar are fitted out to a standard in keeping with this grade 2 listed property, but the rest of the place has been fitted out with cheap, laminate furnishings. Reception staff were helpful and Giuseppe went out of his way to assist on both occasions. During our second stay, we had an Executive Suite on level 1. This was a loft arrangement with the bedroom upstairs and a living room and bathroom downstairs. There is a double height window facing the street. The decor was much more in keeping with the age of the hotel, room lighting was excellent and there was adequate floor space for luggage. Top marks! Breakfast in both cases was good. The breakfast room is located on the basement floor, so no natural light. Newspapers were available and staff were attentive. The hotel is well located for a long walk to Oxford Street and other CBD attractions. Being a block back from Bayswater Road meant that we heard very little trafic noise in our room. We will stay there again.
Very good hotel, great access, good breakfast, nice room for a single person not staying too much time in the hotel itself. Clean, simple and not expensive. Minor things could be improved - Orange juice or even cold water at breakfast, better internet connection without a sign-in page, a place to hang hand towels in the bathroom, ...
A one night stay in a smallish single room was very comfortable and quiet. Good teasmade and TV, but shower poor, coming in busts of really hot then cold. A good bar with reasoable prices and comfortable seats. Breakfast very good No other facilities used (if they existed!)
The rooms and services are very good and it is a wonderful hotel. It is very close to Paddington Station, Hyde Park, subway station and bus stop.It was also very helpful to leave my luggage until I left London after checkout. The breakfast was also very good.
Excellent, friendly staff and good standards throughout. The breakfast was substantial, with quality cooked food and a good range of cereals. Location is also great for access to central London via the Central line Underground which is about 4 minutes from the hotel. Room had a safe, hairdryer, iron and ironing board, kettle for tea and coffee.
A cosy hotel. All the staff were lovely from cleaners, breakfast staff and management. They are a credit to the owners, I hope they are appreciated as the faces of their business. Silvano, what a beautiful smile you have. What a lovely human being you are. You made our city break complete. Thank you to all. X
Wander through Hyde park or along the back streets of Hyde Park village. Catch a bus or tube to town. Well connected and easy walk from Paddington Station. Cafes pubs and restaurants within a few minutes stroll. A quiet and safe area. Probably my favorite location for a London stay.
We stayed 2 nights at the Best Western Mornington and enjoyed the experience. The room was modern, fresh and clean. Certainly not a big room though plenty of room for 2 people in London. The bed was very comfortable our first night we arrived after 12 hour flight! We slept well - thank you. Staff very welcoming and happy to assist us throughout our stay. We had breakfast at hotel both mornings, the staff were attentive and food was fresh and delicious. There was no restaurant at hotel so we ventured outside to find somewhere to eat and came upon a “Pub” just around the corner- great staff, food and English atmosphere. Transport was very easy to get to Lancaster Gate 3 minute walk and Paddington Station a very easy 10 minute walk. Would stay and recommend this Hotel while in London.
We stayed here last weekend and the hotel staff were very attentive. Our room was a good size for London and was quiet. The bed was very comfortable and so we had a good night's sleep. Everything we needed was to hand. The breakfast was good, and there was plenty of choice. I can recommend this hotel to anyone. The location is good, close to stations and bus stops. Very near Kensington Gardens , look on the railings outside on a Sunday as there are loads of paintings displayed for sale.
I quite enjoyed my stay at this Best Western. Location was brilliant almost right across from Hyde Park and close to transport and shops/cafes. The room was modest in size but typical for the area, but clean and in good condition. The bed was comfortable Unfortunately during this stay the air conditioning console for my room could only be adjusted from the front desk. The internet was also down for most of my 2 night stay, but this was out of the control of the hotel. As a compensation for my inconvenience, the manager kindly offered me a very late check out the next day which I greatly appreciated! All the staff were very friendly and helpful. I enjoyed the in room food which I found very tasty and reasonably priced. I would stay here again!
Staff was very nice, helpful and polite. Location is very good, close to public transportation and Hyde Park. The room was quite small, so was the bathroom. No water bottles in the room and no mini bar.
Money was stolen out of my room by cleaning staff and manager was rude and unfriendly when we told him of the issue. We were told it was out of his control and unlikely it would have been one of his staff members (as if to say we were making it up). I travel a lot and never have I experienced such an unprofessional and uncaring approach in reconciling such a major issue. In saying that I have never experienced theft from my hotel room either. I am still waiting on reimbursement from the hotel. Other than stealing money from my wallet, it was also apparent that the cleaning staff had been through my luggage too! I found a dirty rag in my suit case which gave away that it was obviously them who had been through my belongings. The manager was indifferent about attempting to solve the issue and didn't seem particularly sympathetic toward our situation. Do not stay here and if you do, be sure to store valuables safely!
The staff in the hotel were great, and after a rubbish nights sleep due to people banging around upstairs, moved me to a different room. Unfortunately this alternative room was much the same, and I could hear every word of the conversations next door. Beds were really comfy and rooms spotless, but didn't end up getting much sleep all week unfortunately.
We needed to stay one night in London before the commencement of a tour starting at Paddington station. We usually look at Best Western hotels as they are generally of a decent standard and we were not disappointed with the Mornington on Lancaster Gate. It is a small hotel with an impressive exterior on a quiet street. The decor was good and there is a lift. It is about 10mins walk from Paddington station and only a few mins walk from the tranquil Kensington Gardens and Hyde Park. The staff were very friendly and provided excellent service. Our room wasn't ready on arrival so we went to the comfortable lounge and were given a complimentary drink from the bar Our room was a good size, with a comfortable bed. We had requested a walk in shower which we had though the water pressure was a little low for a really good shower hence the 4* otherwise it would have definitely been 5*. The hotel only offers breakfast but staff were able to suggest several nearby restaurants where we could have an evening meal and mentioned that some give clients of the hotel a discount on production of their room key. The breakfast room is situated in the basement and while comfortable I felt it was a little on the cool side but it did not stop us enjoying the wide range of items on offer. A large self service buffet with fresh fruit such as melon and pineapple, yogurts, including pots of freshly prepared yogurt , topped with muesli and fruit puree, cereals, pastries, breads, cheeses and meats as well as cooked breakfast items made to order. Our stay was a good experience and should we need to go to London we would definitely stay there again
We really enjoyed our stay at this perfectly located clean and comfortable hotell. Extra plus to the lovely and professional reception personnel. (I lost somerhing which they very kindly found and returned to me.) I will come back!
Such a comfy trip and worthwhile staying there!!! I recommend it! Location was so convenient only 2minute reachable to buses and metro. Very central. You can find some Cafes and restaurants near the hotel
The whole atmosphere and décor of the hotel was wonderful, the staff were so friendly and polite and made me feel very welcome! The room was comfy and big, which made it worth the value. The bathroom was great size and shower was superb. Walking distance to Hyde Park, Paddington and Lancaster Gate.
What a great find in London , Very friendly staff lovely hotel very nice rooms and such a great location. We were only 50 metres from Hyde Park 150 metres from the tube line and an easy walk to Oxford street for shopping. The bonus was a very good breakfast every morning with a great variety of freshly prepared food. Make sure you order one of there omelettes they are truly superb.
Hotel very comfortable staff friendly and made our stay perfect. Location excellent. Bed very comfortable. Nothing was too much trouble. Breakfast catered for everyone from a full english to fruit & yogurt.
We stayed here for one night before flying home - it's fairly close to Paddington, and the Heathrow Express. It's a fairly small hotel, with a modest entrance and reception/bar area. Staff are pleasant and check in was straightforward. Our room was lovely - no view at all out of the window, but perfect for our needs, travelling with a three year old. Spacious, clean and well equipped and really comfortable beds. The hotel is very close indeed to Lancaster Gate tube station, and only a 10 minute walk from Queensway which has a good selection of restaurants. The standout for me was a really surprisingly excellent breakfast - served buffet style but absolutely first rate quality. All in all this was a very good place to stay.
Great location - 1/2 block from Hyde Park and the tube station. Quiet street with very little thru-traffic. Large suite for a good price. Great staff - saved the day by recalling the taxi when I left a bag behind.
Internet connection is rated "Very Slow". Location was room 18 (lower ground, executive double room). Multiple tests performed, moving closer to the router didn't change results. Slow speed was consistent with no dropping out.
Second stay at this hotel on the north edge of Hyde Park. Front desk was polite, but understaffed and unknowledgeable (did not know where a local pharmacy was). Breakfast buffet is large and with good variety but cleanliness is subpar. Last trip I found a 12" long hair in the baked beans. Serving utensil are stored with hand touching food, coffee/espresso machine works part time, waitress dumps accumulated dripped/spilled juice back into decanters, etc. Very soft (spongy) beds, some may like. Will search out other options next time in London.
Very nice hotel in London Hyde Park. Close To Lancaster GAte. I reccommend it. The breakfast was very well prepared. Coffeee machine is good. Particularly good the staff: young guys making their job with passion
Located a comfortable 10 minute walk from Paddington Train Station and a block from Hyde Park. We stayed one night in a suite room. The room had Aircon however it struggled to keep the room cool even though it was not all that hot outside. Large size room with bathroom (squeezy) downstairs with shower over bath and a small sitting area with TV. Upstairs a comfortable queen size bed and a desk with coffee and tea making facilities. No fridge or minibar in the room. Plenty of floor room to lay out our luggage. Whilst the room was a bit more spacious it had two windows which effectively had a view of nothing. This detracted from the otherwise classy feel of the room. Instead it felt a bit like a cave. Breakfast was a buffet selection of cereals, fruit and then eggs, bacon, sausage, beans, mushrooms, etc., and a toast making machine. Food was fresh and hot. Tea and coffee served or you could help yourself to the machine. Nice sitting/library/bar area near the lobby. Lots of Pubs and restaurants nearby. Recommend you try it out, just ask for a room with a view.
This hotel was fabulous. Excellent customer service. We forgot a pair of shoes and they shipped them to us in Scotland the next day. Every person we encountered provided the highest level of customer service. I cannot day enough positive things about our stay at this hotel.
Rooms were large for London's standard. Had the duplex and it was great and clean. Toilets were a good size. Had an overall pleasant experience and will definitely come back. Only sad thing was that I couldn't book the room for my entire stay
The room floor full was of scratches and dust. The view from the bedroom was ugly to the rear of a noisy pub. Corridors were dated in dear need of an update. All together not a 4 star experience at all.
Have used this hotel several times over the years and will definitely use it again - convenient for Hyde Park, Paddington Station and Lancaster Gate tube, and friendly and efficient staff. Why am i telling you this - I should be keeping this secret.
We're big fans of Best Western, but this is one of the best we've stayed at. It's well priced, has nice rooms and is in a great location if you need to be based near Hyde Park. The room was a little small, but was very comfortable. Breakfast was good. A reasonable amount of choice, and everything tasted good and set us up well for the day ahead. We will definitely be back!
Nice location - very near the tube. Room is small, but clean. Peaceful and quiet. Very helpful staff, and they allowed us to check-in when we arrived around noon. Nice and cozy lounge. Will definitely stay here again.
This hotel is in a perfect location to stay, not only for the Hyde Park concerts but to visit London. The staff are very good and make you feel welcome. The standard of the hotel is good. What surprised me was my room, which looked like it had a recent refurbishment? There only two sets of 13amp power sockets at a low level, one next to the door and one behind a desk. You could unplug the TV but not very practical. There were tea & coffee facilities but you had to crawl under the desk to plug the kettle in, therefore the choice you have a cup of tea or you could only charge your phone, not a choice I would expect to have to make in 2019. Being nearly seventy I should not have to get on my hands and knees to plug anything in or to use the safe also a stupidly low level. I do wonder about interior designers sometimes?
Nice people, helpful on every department (bar, rooms, restaurant). Breakfast is very nice. Rooms are small, but have all the functionality you need. We had a problem with the sink. After complaining at reception, it was solved within 5 minutes. Rooms are noisy
Booked hotel for BST party in the park and location to tube station (2 mins walk from Lancaster Gate). Nice quiet location in old fashioned area. Check in was straight forward but a small reception area at busy times and lift struggles to hold more than 4 people (2 with cases) so can be quite time consuming waiting for it. Room booked was classed as executive but I believe this to be slightly misleading. It was clean and tidy but not executive in comparison to other chains. Rooms where small but it is a converted building so no big deal, however the set up was pretty basic. Tea and coffee facility but socket was in the back of a cupboard at low level meaning you had to crawl around to plug the kettle in. No power socket at desk area (again in low level cupboard). Bed side lamps fell off table due to extension power lead under bed being trapped. No power sockets adjacent bed (which is pretty standard in this day and age) Rooms have shower (not baths) but no shower cap provided, no mini bar or phone to reception for room service, all pretty standard executive items to the point we had to ask reception to confirm we had the executive suite booked. Checked under bed when table lamp fell off and the dust was unbelievable! Day 1 and the room was cleaned but the face clothes where taken away and the water and instant coffee packets not replaced, We reported to reception and asked for the face cloths and water to be replaced whilst out for the night, arrived back at midnight to find 3 biscuits and a milk pot had been left but no water or face cloths?? Breakfast was typical self service with an average choice of hot and cold but had to keep waiting for items to be replenished, Coffee was offered but not served and had to chase it up apple juice was too diluted and sausages had very little meat texture, however the biggest problem was the revolting drain smell at the dining room lift lobby coming from the floor drain. All in all staff where polite and friendly but looked a bit perplexed when we said the stay wasn't as expected but didn't want to know why!! Overall, over priced for what is advertised.
We stayed here for one night as we were going to a concert in Hyde Park. We got a lovely welcome whilst checking in and dropping our bags off early - returning at 11ish to a further welcome and to find our bag safely in our room. We enjoyed a late drink in the cosy bar/library before retiring! Although our room was lovely - clean and had everything we needed it was very small (and an executive room?!) and right next to the lift - this meant that for several hours people came up in the lift and right outside our door made a decision about what direction they needed to go!! Sadly this woke me several times! Other than this we loved the hotel and would definately stay again if in that area.
The hotel is walking distance from Paddington and very close to Hyde Park, which is a great location. The standard room is very small for 2 people. The bathroom is new and clean. Breakfast is very good.
Hotel was in a good location; near underground and food places along Bayswater. The staff were fantastic — very friendly and helpful. Will definitely stay at this hotel again for our next trip to London.
My wife and I really enjoyed this property. it was in a great location with easy access to tube, busses and Kensington Gardens. Everyone was friendly, helpful and considerate. Would definitely feel it a pleasure to stay here again
Close to Lancaster Gate Tube Station (Central Line) and in sight of Hyde Park. A perfect location for business and tourist activities. Very well priced, clean fresh rooms, great cooked breakfast breakfast buffet and lovely friendly staff. Convenient meeting rooms and lounge / library area. Lovely, attentive staff. I'll DEFINATELY be back to stay again.
Near Hyde Park wich is so butiful. 20 min walk from Oxford and just 10 minutes to Paddington. I rekomend this hotel bit I do NOT really recommend to take the subway with bags from the AirPort. Take a car this so mutch smarter.
This was my 2nd time to stay at this property. The location is great for a naerby underground stop plus walks in Hyde Park. The hotel has been put together from several old buildings with corridors and stairways every which way but it all works quite well. For this high-priced part of London, the hotel is good value for your money. Call directly for the best rate and be sure to get your breakfast included. The nieghborhood around this hotel has handy services: a good pub plus a nice little Italian restaurant - many more services about a 10 min. walk to Queensway along Bayswater Rd. It's 1 blk. off a busy road, so is quiet.
Lost a point as no power point in the en-suite bathroom. Excellent customer service, room layout was good, one block from Hyde park, we walked into the city soaking up the scenery on the way. 15 minute walk from Paddington station and 5 minute walk to underground tube stations.
A great hotel with a perfect location. Close to both buses and the Underground. Hyde Park just across the street and it's within walking distance to Oxford Str. Two pubs around the corner. Nice lobby. I give it a 4 bacause yes, I have stayed at better hotels, but this i really good for being a 4-star one. We stayed 5 nights in a Executive room with a queen sized bed, facing the back street. Very quiet in the morning, perfect. The room felt clean and tidy, not very spacious but ok. Bathroom modern and nice. No lack of warm water. The beds were FANTASTIC, the best we slept in for a long time. Even the pillows and the quilt were nice. The A/C worked well. Water, tea and coffee in the room as well as an ironing board and a iron. Safety box in the closet. Lovely breakfast with many options, one of the better I've had in London staying at a 4-star hotel. Very friendly staff. We will definately stay here again.
Brilliant location and in a nice quiet area of Lancaster Gate. Easy to get to from the tube and 5 mins into Central London. Staff were friendly and although our room wasn't quite ready when we arrived at 5pm, we were given a complimentary drink at the bar whilst we waited. I would stay here again.
We stayed for one night. The hotel is 5 minutes from the tube and across the road from Hyde Park. We were really happy with the location. The concierge were so friendly and faultless. Our room was nice and spacious. Two minor points (very minor but worth noting) there was a step into and out of the bathroom for no reason and it was a bit of a trip hazard. Our room was next to the housekeeping store and a little noisy first thing. We enjoyed our stay and would happily return.
Really good hotel. Friendly reception on arrival. Room was clean and impressive (a suite). Hotel location is just a couple of minutes walk from Lancaster Gate tube station on the Central Line so easy access to Central London.
This is a lovely, modern, clean hotel in a great location, only 5 minute walk from a tube station. The room was lovely, breakfast plentiful and the staff professional and polite. We will definitely be returning to this hotel this year.
The Hotel is wonderfully calm, clean and well hosted. The staff is very welcoming, helpful and professional, I enjoyed a coffee whilst working remotely in the my lounge area and lit like in my own livingroom. The breyakfast is fantastic and the area very beautiful, next to the park!
Very nice hotel close tio Hyde Park, and very close to subway. Only 100 m. from Hyde Park and a morning run. Very close to two subwaystations ( Lancaster Gate and PAddington) Very quiet road, so noise from busy streets. Friendly staff and excellent breakdast. Cosy library witk a bar.
professional staff, location and quality of room are the reasons I will return to the Mornington every time. bar open 24 hours and only steps to the Lancaster Gate tube station. could not have been better for us.
Close to Kensington Park andHyde Park District; this hotel offers a great location for those who want to walk and enjoy the area; close to a Tube Station and with buses at its front door, we have enjoyed each moment of our stay; rooms are small but well equiped, bed is confortable are there are almost no outside noises even if you open the window. Breakfast are excellent and there is a small library/bar where you can enjoy a drink at the end of the day. I do not hesitate to recommend it; its is a good value for money spent.
This hotel offers a fantastic location, minutes from Hyde Park, and perfect for exploring the capital. Could not fault the attention and service of the staff. Also very quiet for a good nights sleep. Look forward to a return visit!
The Best Western was in a very good location. We would go for morning walks in Hyde park and Kensington Gardens every day. It was an easy walk to Oxford street and the tube was a 5 minute walk away. Also a short walk away from Paddington station for connection to Heathrow Airport. The breakfast was very good.
We liked the location, the proximity to Hyde Park. The rooms are a bit small, the common areas are not spacious, but everything is tidy and comfortable. The staff is really caring, nice and helpful. The accomodation serves delicious breakfast, has 0-24 service and is perfect for sightseeing.
Silvia (not spelled correctly) and Silvio behind the counter we're so much fun! Always smiling and helpful! The hotel is a bit far for walking but 4 mins to the tube. The rooms are London small other then that it is 5 star clean and friendly! Breakfast is included which is both great tasting and plentiful ! Rooms are clean and bed is cozy, neighborhood is quiet with a few Pubs very close! Overall a great 5 night stay!
Minutes from Hyde Park and a wonderful staff made our stay enjoyable. We stayed at the Mornington at the beginning of our trip/tour to Wales (four day train excursion) and at the end our Wales excursion and they stored our excess luggage during our trip. The staff gave us great recommendations for dining and getting about, they could not have been more helpful.
We spent 4 nights at the Morington and were pleased with the location, close to Hyde Park and the Tube to get around London. The hotel was on a quiet street. The room had room to move around. The English Breakfast was excellent and the staff were attentive to customer's needs. Only issue was there was no soap dish in the shower. Would stay there again in future
There are restaurants, pubs and bars all within walking distance. It is a very short stroll to Kensington Gardens and palace. Both Lancaster Gate station and the bus are a short walk. Hop on hop off bus stop also nearby.
BW Mornington hotel is exellent choice for leisure vacation in London. Staff is friendly and rooms are modern and very tidy. Situation is exellent near Tubestations and Hyde Park and Kensington gardens
Top situated Close to Hyde Park, Underground, splendid pub; The Swan. 5 minute walk to Queensway, With the best Chinese Food in London. My recommendation is without reservations. Splendid rooms. Excellent value for Your Money.
We had a function in a hotel around the corner and decided to sleep in a more affordable place. I had a great room on the executive floor. They called it a suite, that might be a bit too much. But by all means it was a nice room. They offer a lot of facilities in the room, hairdryer, tea/coffee, iron and board etc. Bathroom a bit small, but adequate. The ladies at the reception were very nice. The nice library bar is a nice place to have a drink.
Great location opposite Hyde Park and walking distance to Notting Hill and lovely Portabello Market . Very friendly people and good service , the price was reasonable and the room was quiet and clean with a really comfy bed . I would defiantly stay here again .
A hotel squeezed in amongst the older houses of London. A bit of a rabbit warren but 2 lifts and good signage will help you find the room. VERY Compact bathroom but sufficient space to have a shower and a GOOD one at that.
Great location with quick access to Lancaster Gate (Central line) and Paddington (Heathrow Express terminal, National Rail, and District/Circle, Hammersmith & City, and Bakerloo lines). Pleasant reception/lobby areas. Wifi was great although did go out once while I was there, but was fixed by time I returned from dinner. Really good shower. I always appreciate a luggage rack in a room! Only thing missing was a mini-fridge, which is handy for travelers with longer stays.
Hotel is well locatated - near Hyde park, very close to Lancaster gate metro. Hotel and room is fresh, shower room is good condition - what is important for me, that you don't see how old is hotel or room! Economy room is small, but enough for 2 persons, who almost comes for sleepover to the hotel. Interiour design is very nice. Good wi-fi. Breakfast is good, but room is very small!
Rooms were a little small compared to America, but they are in line with European standards. Absolutely cannot day enough about the front desk staff. When we first arrived we were put into a small room for 1 person, the front desk staff went out of their way to get my wife and I a larger room. Francesca was super nice and always made sure we happy with our room and was extremely helpful with my elderly mother! This hotel is a converted 1850's home and has tons of charm! I will absolutely stay here the next time I am in London for vacation. Lancaster gate tube is right down the street and Hyde Park is almost across the street. The location is great, very quiet, and definitely safe! The breakfast buffet was a great way to start the day. It is located in the basement and the ladies there are very helpful. If you like orange juice it is fresh squeezed everyday.
the hotel is rated 4 stars. maybe it stands for it, but I can't understand why the bathroom is so tiny and small and , excuse me for that, (when you sit on the toilet you have to crawl under the sink to find the toilet paper, and why you cant use the sink if the door is not closed. the hotel is situate close to public transportation, the room is fine , the staff is nice but - the toilet....
Really lovely staff and really helpful. Allowed us to leave luggage there on day of arrival and departure which was useful! The hotel is perfectly located by Hyde Park and close to Lancaster Gate tube station which made it easy to get around. A lovely pub nearby on the main road as well.
Spent the night here on a visit to a London theatre. Just 2 min walk to nearest tube(central line). Very convenient. Very close to Kensington gardens and Hyde Park. Staff were very helpful. Room was good value. Breakfast was excellent.
Location was superb. One minute away from Lancaster Gate Station, literally next to Hyde Park and only 15minutes walk to the start of Oxford Street. Rooms were clean and had decent space for a hotel quite central of London. Hotel staff were brilliant and very polite and helpful as well.
I only stayed for one night but would definitely stay again. I arrived to drop of my suitcase and was allowed to check in early. Room was clean and tidy, staff friendly and helpful. Good variety of food for breakfast.
A well situated hotel opposite Hyde Park and easy walk into Oxford St.. Excellent room, which was clean and tidy. Breakfast was excellent value for money and the staff were very friendly and helpful..
Very good location. Very good breakfast. Staff was fantastic! Room was nice and clean and had good temperature. Close to restaurants, pubs and subway. Even close to hop-on hop-off bus. We are very satisfied with our stay!
The title says it all. The air con in my room sounded like a car alarm going off opposite the bed. I had to keep mine off and overheated in the night because the to became very stuffy, even in UK spring time. Shower had very little power output - took an age to wash. Complained but manager responded he had checked both the shower and the air con and in his opinion both working fine. Poor.
Hotel is conveniently located two blocks away from the nearest tube station (Lancaster Gate) The neighborhood felt very safe and quiet. The staff was friendly and kind. Room was nice sized with high ceilings, but the bathroom was very tiny. Stayed for 8 days and would return for another stay.
Can't praise the staff enough of this hotel. They genuinely want the best for their guests and will go the extra mile to ensure it happens. Will be recommending this hotel to all our friends. Great location, good breakfast, had a great few days. Will definitely be back.
We stayed here for 3 nights it's a great hotel with professional friendly staff, and the service was spot on from check-in to check out. The room was small (expected that in London) but clean and had everything we needed. Bed was comfy and we didn't experience too much noise from the other residents (we were in room 308). Location wise it was perfect for us, just minutes away from Lancaster Gate tube station and the 274 bus stop (for London zoo). We're already planning another short break later in the year and will book this hotel again.
Stayed here for 2 nights. The hotel is comfortable, spotlessly clean, helpful staff, nice breakfast and all for a very reasonable price. The location is brilliant for exploring central London and I will stay here again.
Over the last couple of years, I have stayed twice at this hotel. In 2018 I booked it simply because of the location, but once we arrived we enjoyed it very much- then stayed again this January simply because this hotel is a good place to stay. Again, we got a comfortable room with an amazingly clean bathroom, with soft towels and pleasant toiletries. Indeed, the whole place is kept very clean and tidy..Old building, but well maintained. The reception area with the library bar is so nice and welcoming. The hotel staff are friendly and helpful, and make their guests feel at home.The breakfast experience is excellent. The coffee is good, and there is plenty of food to choose from for both meat lovers and vegetarians..The breakfast area is kept clean and in good order at all times, and the buffet is continually refilled, so the morning "rush hour" runs perfectly smooth. I really appreciated how the breakfast staff take great care to create the best possible start of the day for their guests. You will always get a smile with your coffee, no matter how busy these ladies are. This hotel is clearly run with a keen eye for the importance of good quality in all details. It is nice to see such good standards well kept up.
I would like to give a special thank you to Ewalina at the restaurant. Despite showing up to breakfast with only 2 minutes, she gave us fabulous service throughout (way past the breakfast end time) and even asked if we wanted to order anything off the menu!! She was so sweet! Side note: the breakfast is well worth the 10 pounds :) All in all, a great and clean hotel.
My granddaughter and I stayed 3 nights at Mornington. Before seeing the hotel I was a little concerned because of some past reviews. Let me tell I don't know what these people were taking about. I was in rm 208, it had a completely renovated bathroom. nice size sleeping rm. It has a safe, iron and board, TV, blow dryer and extremely clean. What else can you ask for? The light meals/snacks are amazing, plus available for 24hrs a day. I was concerned about arriving late at night and being hungry, no problem. The selections are a little limited, but great. It's across the street from Hyde Park, walking distance to the Hop On Hop Off Bus, Underground and shopping. I am 74 yrs old and in a walking cast because of a broken ankle. No problems getting anywhere.
Very close to the coach station, surrounded by AMAZING cafés. The hotel is small but cozy with VERY comfortable beds. Shame there wasn't a coffee machine in the room though. Reception is very friendly and helpful. We'll definitely come back!
What a great little hotel in the perfect location! We were close to both Hyde Park and a Tube station so we could get around London very easily. It was a well maintained hotel - the room was small but that is typical for an older London hotel. The staff was very helpful with city information and supplying us with wine glasses and ice etc. The only minor complaint is that we did not know we would be charged for TV viewing.
Good base to explore London. Only approx. 30 minutes through Hyde Park and main streets to Leicester Square. The hotel has a small library bar lounge area that is run by the reception staff so if busy there may be a wait. All staff are friendly and attentive. Would recommend to anyone to use as a stay to see the sights or shows. Nearby Lancaster Gate tube and on main bus route of Bayswater road
Booked a room using Best Western points. Was then upgraded to an even better room on arrival with a complimentary drink and snack. Very nice clean hotel with friendly staff. Also a great location. Would stay again!
We stayed overnight ahead of our flight to Hong Kong and have to say we had a very pleasant stay. Reception staff very welcoming rooms clean and beds comfortable. Breakfast was good value and the staff in the small restaurant were very polite and attentive. Thank you
The hotel located in a perfect place to enjoy London. We stayed in the hotel for 4 nights and had a great time. Especially I'd like to mention the great stuff of the hotel for being so understanding and helpful. I've lost my mobile phone on the way back to the airport, and the great stuff located the cab driver, took from him the phone and sent via air mail to me. I'll definitely will come there again.
Stayed here and found it fine for a few nights. Disappointed in bathroom as step up into the shower through narrow opening next to a radiator. As it's natural to hold onto something to step down the radiator is a possible place to end up being burnt. I personally do not like spicy food so disappointed in bar or room service menu as it is either Curry Chicken Tikka Masala Chilli Con Carne or Moroccan Beef. Cannot understand why only one bedside table in room which is a pain. Handy for Lancaster gate tube. Please note it is opposite the Corus Hotel down the side rd. Rooms checked each day and bed made. In all a present stay it just needs a few things tweaking. Cafes and pub at back of Hotel.
Lovely little hotel set just off Kensington Park, it is set up as a B&B as the restaurant is only used for breakfast as there are no lunch or dinner menus available. This is not a problem though as there are pubs and restaurants within a 5 minute walk. One of the few hotels that provide a full bath sheet. Friendly helpful staff and great location.
Small and cosy jotelf in bayswater. The rooms are quite small and no working desk only a bed. Breakfast is English style and I guess that's ok. White beans taste the same wherever and bread is not their main focus.
We were all set (and excited) to stay at this hotel on the final leg of our UK trip. I had only been to London once before and knew I wanted to be adjacent to Hyde park this time around as I was in Earls Court on the previous trip. When we arrived at the hotel and dragged our very heavy bags up the stairs to reception, we were informed that we could not stay there due to booking errors and would be staying “just the other side of the park”. They kindly put us in a taxi and sent us to none other than Earls Court, right across the road from my previous stay. Really poorly done, and poorly communicated.
The room was clean, staff were very friendly and breakfast was good. The hotel in a quiet street away from the main road. It was in walking distance of many attractions and the tube. We would certainly book again
Stayed 4 nights arriving 13 January 2019. Had room 406. Worth the score of 5, but two minor quibbles. Our room was a double, but only one bedside table and lamp. Not the end of the world, but mildly annoying. The other quibble wasn't the hotel's fault. On our last night two female guests decided to have a loud and giggly conversation in the corridor outside our room -- this was at 2AM. No consideration for others. Good breakfast at hotel, and all the staff we dealt with were fantastic. Would definitely stay again.
Nice hotel and staff. Minor issues with the room: one ceiling light not working, bathroom sink half working (clogging), TV freezing, very basic breakfast. I negotiated a deal with the manager for a partial refund but this required some negotiation.
This is a nice standard hotel with a solid service and breakfast, room and bathroom was good. Nothing to get romantic at but all good and solid. Friendly staff. Considering the prices of hotels in London the price we paid for the room (we were upgraded from big room to little suite) pretty little money. We would return there! Thank you very much!
The hotel is right on Hyde Park! amazing location. 2 minutes walk to the Tube (London subway) 20 minutes walk to Oxford street. the reception staff we're very nice and helpful. Didn't tried the breakfast because it is much nicer (in my opinion:) to find a cute coffee place around the hotel
Had a family break over Christmas in London to see a pantomime, see the sights and the lights and do some shopping. Stayed at the Best Western Mornington Hotel which was a great base for exploring from. Really comfy room, really friendly staff and great value.
Worthy of 5-star because of top value for price, and everything exceeds my expectation for the priced paid. The single room I booked is spacious and well-equipped with tea/coffee maker and even ironing board. Good internet, free, but you need log in every 24 hrs. Beautiful lobby and library bar. Newspaper available. 2 minute walk to Lancaster Gate tube, the location is good but not really central, marred by the antiquated tube station that requires some 20 steps walking after the elevator, but bus is available and it is a short walk, one tube stop, to either Marble Arch or Queensway for activities. Definitely will return, as one of 'my London addresses'. Also the best Best Western I have stayed (many).
I LOST some earrings in London and they found them in the mornington hotel. I got excellent service from Silvio| Reception Supervisor. Thanks so much!! The hotel is perfect for å weekend stay in London.
All staff is very friendly and helpful, the room was clean, comfortable bed, the breakfast it was great, with plenty of choise of hot and cold food. Hotel is next to Hyde Park, near to Oxford Street, Lancaster Gate Station and Paddington. Price quality good
Everything was good about this place. I wish, if they offer pick and drop t o hotel as well. I stayed there in July. The ambience was very beautiful, main prime location and staff was so friendly. Everything was upto the best.
Not a great hotel but typical of many available in London. Room like a cell (and this is an executive room). Absolutely no pictures to keep one company . Still it's only a short sentence....hopefully. Convenient cell for the tube though, although pricier than most prisons
We stayed here as we were up in London to see a show. What a great find! Even though it was a “compact” room it was a lot bigger than other London hotel rooms we've stayed in! Comfortable bed, nice bathroom/shower with lovely towels. Lovely helpful staff who checked us in and out and served in the Library bar. We had a room only booking, so can't comment on what the breakfast was like ( we popped round the corner to have our breakfast!). Located right near to Hyde Park, it's in a great location. An easy walk into the West End or get the tube (Lancaster Gate is just around the corner). Will definitely book again when we next need a room in London.
The rooms need to be more spacious, but have stylish furniture.Also cleaningness is needed behind the beds.The beds need to be more steady and without making noise.The bathroom is too small, with clean and soft towels, and good amanities.The breakfast is excellent.The staff is friendly and polite.The wardrobe is too small.
WORST HOTEL IN LONDON AVOID AT ALL COSTS Best Western Mornington, 12 Lancaster Gate, London, W2 3LG A reservation for this hotel was made online and paid for in full by my company. I arrived at the hotel at around 20:30. On arrival at the reception I was told to provide my details which I provided, I was then told to provide a debit or credit card for payment despite the room already being paid for. When explaining this was told that I would need to provide a credit card even if my company had already paid to pay again, and in case we damaged anything or used the mini bar (the rubbish hotel doesn't even have a mini-bar). Then paid again on credit card and went to the room to find it covered in rubbish, clothes and peoples stuff. Unbelievable. My company have emailed the manager at Best Western Hotel to ask for a refund (we paid twice) and an apology and they have not even responded. Very rude - disgraceful staff in the worst hotel in London. Thank god we didn't book this for a client. WORST HOTEL IN LONDON AVOID AT ALL COSTS
Stayed for 3 nights at this hotel beginning of December. The check in was very quick and easy with polite staff who rang the room about 10mins after we arrived to make sure everything was ok. The room was the most spacious room we have stayed in in London in recent years - it was an Executive room with all your usual appliances. The bathroom was clean and tidy albeit a bit small but we are yet to find a room in London in this cost range with a big bathroom so we managed well enough. On our 2nd day, room service turned up about 4.30 as we had arrived back for the day before going out again shortly after. We asked for the maid to come back after 6pm however no-one arrived and we woke the following morning having to go downstairs to get some milk and more condiments for a coffee in the room. Whilst i'm on the subject, we found the hotel a bit of a maze to get around as there are several different levels on each floor and although room numbers are marked up, the lifts/staircases/toilets are a bit more abundant. We paid for a full breakfast for each morning which was satisfactory but not overwhelming. Items were put out in short bursts and on occasions we found ourselves waiting 5 minutes for items to be replaced when they ran out. It wasn't really an issue though and it is a small observation only. The hotel itself was in a quiet area but well lit. It was also very quiet in the room and we couldn't fault the silence we had when sleeping. We were able to store our bags in a secure area after checking out for a few hours as we had time to kill and this was done without an issue. The hotel is about a 10 minute casual walk from Paddington station and a few minutes walk from Lancaster gate central line tube which was ideal for us. There are a few pubs that serve food only a matter of a minutes walk from the hotel. All in all, we had a very nice stay at this hotel and come next year, we wouldn't have any reservations about staying here again. It was everything we wanted and would definitely recommend this hotel to stay at.
Stayed here recently. Very central location, quite close to Lancaster gate tube station which is a few stops from all major attractions. Loved the library bar. Staff very helpful and friendly. Would definitely stay again.
The staff were very nice, the whole hotel was clean, however the rooms were very small, and the location is mot so great, it was ok at best, Hyde park is within walking distance but from the Italian gardens side
The hotel is in a great location to visit London. Close to Underground. The rooms are just a bit dated and need upgrading. I found the beds extremely small and mattress was weak. The front desk staff was very kind and very helpful.
Arrived for check Sunday Novemeber 25th 11am and a blonde woman just walked off and completely ignored us walking to the back office instead, so went to sit in bar for 5 minutes, came back and an Eastern European woman failed to read any of the advisories on the booking, namely that we had booked and paid for breakfast, that the card i presented was the one i had used for the reservation and that we had booked and paid for an executive room only to be given a standard one 207, the room didn't feel quite right from the start basic 3 star no mini bar, no view, a shower so badly designed you end up flooding the room if you want to spend anymore than 1 minute inside, just got on with it as did not want to make a scene and was to busy with things to do in London being my girlfriends first visit there. Cue a few hours later approx 5pm that we learned, we were situated next to a rowdy group of drunk Scandanvian old women,then went out to eat, tried to sleep but were woken and had to call reception to complain several times, around 11pm, disturbed night sleep for me and partner, left a bad taste on what was her first trip to London and my first time and last time trusting Best Western group before going back to Grange Hotel group in future. Only on my return home did we have time to digest what was promised with what was offered and it was probably best for all i did not get to angry at the hotel and further ruin my girlfriends weekend as the tourist element of the trip outside the hotel was enjoyable at least.
Great location and easy to find. Rooms are small but have comfy beds and there are tea/coffee facilities in the room. We left a sign outside our room for breakfast in bed but nobody took it so we had to go up for it which was a shame. It was very noisy in our room and we could hear music till 3am from a near bar.
Our room 204 was disgracefully small.. located in a hall under the stair case... people walking up and down the stairs like it was over your bed...and at times like they wer in your room. we were awoken by a gentleman falling down stairs as he missed his footing coming from the floor above when he opened the door straight onto the down step of the stairs and landed in a heap at the foot well .. stairs a very dangerous, yes you thick carpet but it need causes your footing to slip as its so steep and the step isnt wide enough. In the room i literally had to turn side ways to pass the bottom of the bed... there was a weird step between bathroom and bedroom which was a danger also. My sisters room 409 was up in the attic freezing cold, corridors were also freezing.. heating wouldn't work 1st night and wasnt great the other night. The flooring outside their room creaked so much as people turned the corner it sounded like the person was gonna come in the door. Selection at breakfast was ok.. when food ran out it wasnt replaced. Milk and food should be labelled accordingly..
We stayed for two night in November 18. The hotel staff were very friendly, the room was modern and spacious and very clean. The location is ideal for shopping, sights and a walk in Hyde Park. Would certainly recommend and certainly go back!
Very expensive room and also very tiny. There was any space to literally move in the room. The breakfast was good (continental breakfast). The location is great and the personnel very friendly. I had a little issue with the heating but it was solved quite well.
The room did not live up to my expectations. In fact I thought that I was in a two star hotel. There was a nice view out of the window and that is it. The bed was not comfortable and the room was not one that I would want to spend much time in. Breakfast was a buffet and was ok. I would only return as a last resort.
Very nice place to stay. Great value for your money. Excellent location. Clean. Nice atmosphere. A great breakfast. Very helpful and friendly staff. Room was good size and functional. Would recommend it to friends and family.
Rooms are ok, good location, staff are friendly but the breakfast was a disappointment, the hot food wasn't hot even when they started serving at 7:30 on a Sunday. Tables were not cleared whilst you were having breakfast and you ended up with no space left very quickly
I enjoyed being therethe place is nicestaff are greatservice is goodlocation very convenientprice and rate is suitablefood is greatlibrary is warm settingroom is convenientfriendly location and staffvery nice
Great stay, good facilities in the room, quiet, friendly staff. There was no apparent room service but food is served at the bar downstairs and it's cheap and tasty. Only 15-20 minutes walk to Oxford Street, 2 minutes from Hyde Park.
Good fish and chips at The Swan, a 2 minute walk from hotel. Pub atmosphere with live music. Close to Buckingham Palace, several close by restaurants and bars, coffee shops and local corner stores. Good area
Stayed at this hotel last month with 3 friends, beds were real and comfortable, room service was good and breakfast good too. They had free parking which was great and not much fuss at all. I do recommend this place, worth price wise
This hotel is in a perfect location. It is adjacent to Kensington Gardens/Hyde Park. There are restaurants nearby, and the tube station is a short walk. The hotel was very clean and all of the staff very pleasant and helpful. It is close to Paddington Station for the Heathrow Express.
A good place as base for going out in London. Good rooms and excellent service ( especially from Marius who is doing his best taking extra effort to make you feel at home) breakfasts where also good with constant refills of the food and drinks by the personel.
It's hard to judge this hotel so average 3 seems fair to me. Positives: It's very near Paddington and close to Lancaster Gate. Staff were friendly. My room was clean and tidy with everything I needed. The breakfast had a wide range of choices and stacks of healthy choices as well. Negatives: Yes, I had a single room but it's in the basement and very small. The air con was pathetic so it got very stuffy, and with various noises everywhere meant I didn't have a great night sleep. There was no space to do work on my laptop at all. Although the choice at breakfast was amazing and it tasted great, it was a little bit cold. Guess there's a few more negatives than positives.
The room was a cell. It was like being in prison. No bureau; no mirror in room.Great amenities...hot water pot with coffee and tea; iron and board; hair dryer; comfortable bed.Fabulous staff. Don't use the hotel driver service.Do buy the breakfast. Do go to the Le Mitre Pub around the corner.
The room is so small that you cannot move properly. The hotel is contently close to the tube so easy access to any tube. The room is very clean but the room is outdated which needs renovation. Otherwise the staff are friendly except from one of the staff who embarrassed one of my friend regarding her credit card.
The location is excellent. The hotel rooms are well maintained and the housekeeping staff are excellent. The rooms are small as is the elevator. We had difficulty maintaining an internet connection and the hotel was working to fix the problem. The front desk staff were also very helpful and accommodating. I liked that they always had water in and carafe on the front desk for guests.
The entry room and lounge were very charming. It felt lovely to be there. Our room was nice, not too small but not large either. The hotel staff was gracious and accommodating. It was close to the Kensington Gate tube stop.
Ideal spot, less than 10 mins walk to Paddington station, surroundings relatively quiet, felt safe as lone traveller. Hyde park 2 mins walk. Staff very polite and professional. Room tiny...but clean and comfortable. Wouldn't hesitate to choose this hotel again for future trips
The location next to Hyde Park was excellent for walking to just about every place we had in mind to explore, great eating spots around like the Mitre and The Swan, The staff were excellent and knowledgeable.
Room was not ready at arrrival and gave us a cheaper room. We stayed one night in one room, and had to change next day , both rooms do not have windows so they are depresssing, even as they were the most expensive suites in the hotel.Internet stopped working for 50% of time contraste
The location is convenient to the tube. Staff is accommodating and helpful. The property is clean and the area is safe. Everything is in good working order and well maintained. Interesting architecture and history.
Everything about this hotel was great. We found the location to be a great spot. We were very impressed with everything, especially the breakfast. All employees were helpful and friendly. The room was very comfortable with all the amenities.
Stayed here with business for just one night. They have an unusual policy that the card that was used to reserve the room and pre-payment (ie non cancelable) has to be present when checking in. This was not possible as our company had booked and paid for the room. Therefore we had to pay, and the previous credit card had to be refunded!! Given that there is no mini bar in the room, it was odd why this was needed along with pre-authorisation? I had a room in the basement, which would be a struggle to get to if I had more luggage. Room was large and spacious, but decor was tired with peeling paint. Bed was not very comfortable but a good size. Bathroom was tiny but had plenty of towels. The shower head was not secure so it was difficult to shower with one hand holding the shower head to stop water spraying everywhere. Did not try the breakfast which was offered complementary after one of our party was not happy with the size of their room. WiFi worked well. Staff were extremely polite and helpful. The hotel is in a excellent and central location. Good hotel for its location if a little pricey.
stayed at the mornington.. was all really good .. breakfast superb. comfy bed. air con worked. across the road from Hyde park so perfect location. few minutes walk to Lancaster Gate tube station complimentary mobile phone to use while out and about.. plus.. ring worldwide free of charge..we usually stay at the Corus about twice a year. well guess not from now on .. a recommended place to stay ...
Although not the cheapest place, I love the atmosphere the team here are really welcoming and friendly and can not do enough for you, and remember who you are... lovely breakfast with freshly cooked sections if you prefer, again lovely staff, great relaxing environment good rooms, I stay here when ever I can when traveling to London
Stayed here for one night, nice location in Lancaster Gate, hotel is of modern decor and fittings, very small rooms, we had an upgrade to family room, not sure what size of family ? Double bed and sofa that took up all the floor space. Very noisy with air conditioning system supply pipes outside room, room window looked onto bare walls with large noisy pipes facing. Had difficulty booking in, receptionist had difficulty understanding my booking arrangements, wi fi was very poor on both days, my wife also had difficulty accessing gym facilities. I would struggle to recommend this hotel.
My wife and I stayed in room 401 whilst celebrating our Wedding Anniversary. What a dream find this hotel was. Customer service from all staff was outstanding.The room and bathroom very clean and tidy and quiet, bed very comfortable. We will be recommending to friends and family and are looking forward to our next stay.
Love everything from layout of the hotel to room to WiFi connection was good. There's a handy mobile which I can use and noise proof windows too. Breakfast was great, good variety. Lancaster Gate is closest
Found this small hotel through a deal that was being offered. Couldn't have been a better location. It is within a walking distance of Paddington station and is close to Hyde Park, Kensington Gardens and the Royal Albert Hall. Rooms are on the small size, but are comfortably furnished and clean.
Unfortunately we could not stay in our favourite room this time which was a bit disappointing as we had booked 8 months in advance. Our room this time was OK but a little too noisy for me. Otherwise this hotel is great. Breakfast is excellent with lots of choises. It is very clean, the towels are thick and the beds are firm. Silvio in the reception is fantastic.
The situation in a quiet neighbourhood is really nice. It is really closed to Hyde Park, many transports are around and Paddington Station is at a 10 min walking distance.The staff at reception was very nice! Thank you.The room is a bit too small.And our room (307) was very noisy, because it is just next to the lift (noise of clients at any time + noise of the lift) and the room window was with no view except aeration tubes really noisy.The air conditioning is a bit old and noisy but working.Cleaning of the room should be improved. We stayed 3 nights and had to put the dustbins in the middle of the room so that they would be emptied....Very good point for Handy! This smart phone was really easy to visit the city and surroundings.Breakfast is good. The only point to mention is that it is on level -1 with no day light.
In London for the weekend when stayed at this hotel. Location is very good with tube station nearby. Very clean and tidy room although on the small side. Staff were very professional and courteous. Breakfast was buffet style and had many options.
Totally recommend Best Western Mornington Hotel in Bayswater.the hotel, the rooms, the service and the buffet breakfasts were all fantastic.The hotel is less than 5 minutes to Lancaster Street tube station, a 5 - 10 minute walk to Paddington tube and over ground rail. Less than 5 minute walk to Hyde Park.
Very nice hotel & location is very good, across from Hyde Park. Good rooms with comfortable beds. Reception staff was very helpful with maps and very nice. Breakfast was provided & very nice. But, ordered a taxi to airport & ended up with hired car & was more expensive.
I had a great stay at the BW Mornington - my room was a single on the 2nd floor facing north. It was very quiet - I could even leave the window open. The twin bed was comfy and I appreciated the extra pillow. The room had everything I needed and was even a little less cramped than other London hotels I've stayed in. Breakfast was great. The staff were friendly. Truly - no complaints!
Very nice hotel in a nice and quiet neighborhood close to Hyde Park. Walking distance to oxford street. Close to Lancaster gate underground station and a short walk from Paddington train station. Nice reception area, good breakfast, nice rooms.
I stayed at the Mornington for three nights. I wanted when booking a hotel that was both clean and comfortable with good access to the Central and Jubilee Lines. This hotel ticked the box on all three. My single room was on the 5th floor and had most of the things I require for a stay of this type. Plenty of electric sockets to charge i-pads, phone, cameras etc. Plenty of TV choice, but sadly no Sky Sports channels. The bathroom was a good size and my only criticism was the shower floor was dangerously slippy if you used the complimentary shower gel. This was a single room booking and I therefore had a single bed. Often I find hotels will provide rooms with a double bed for a single occupancy booking. Not a problem. What I did find very disappointing was the lack of Tea and Coffee making facilities in the room. I travel a lot and often suggest to overseas hotels that they should do what British Hotels do and provide Tea Making facilities. My 5th Floor room was quiet and I had no complaints whatsoever in this regard. Some fellow guests on the 5th Floor however may well have had issues with noise, as some rooms were very close to the lift. Anyone stood talking whilst waiting for a lift would quite easily disturb fellow guests. Best to ask about room location when booking. The hotel is in a great location and is very close to the Central Line Tube. Access to Central London is very good. Hyde Park is close by on foot as is a traditional English Pub for anyone visiting from overseas. Fullers Brewery. My room was very competitively priced, which has led me to grade this hotel as "Very Good". Very good value in particular and an hotel I would consider staying at again.
Originally was displeased about change of hotel but found Mornington suited us much better. The staff were very helpful and breakfast excellent. Would definitely chose this hotel again. It was a good area and easy access to tube station and Kensington Gardens just a five minute stroll away.
Only one block from Hyde Park and a short walk to Lancaster Station subway & bus stop. A/C was a godsend. The reception staff were very helpful and friendly. Breakfast was luxurious and the room was tidy and quite serviceable. The only criticism I would have is that the beds were a bit hard, but this was a minor thing given everything else. I would highly recommend the Mornington.
Great position with just a short walk from Paddington station. Easy access to Lancaster Gate tube with Hyde Park just across the road. Very helpful and cheerful staff with the bonus of a superb self service buffet breakfast.
We really thank you for your hospitality, your staff is wonderful and we really loved their attitude to work, especially the girl who checked us in and checked us out (sorry my dear I'm the worst to remember names!) ;-) The room was clean and large enough to stay 4 nights, the bathroom small but a big shower. We only had problems with wifi one day and above all the parquet that is so noisy, yours and even that of other rooms' near, under and above you! We also had the sensation to dance once entered in the room, like you're drunk and everything is moving around you, I don't know why, maybe the parquet was leaning on the old carpet? In our room there wasn't the minibar but you can ask whatever you want at the reception. A/C works properly and we loved the English-styled living room with books and armchairs like there's Sherlock waiting for someone smoking his pipe! 3 minutes walking from Lancaster Gate station and one of the Hyde Park northern entrances, this hotel is very easy to reach.
Where do I start. So me and my friend had traveled down for a wedding and are two rooms was booked by the father of are mate. We got there to be told we needed his card and the two lady's we was rude and did not seam to understand that it was booked as a gift there was no GM or GMA around to deal with this but we got it sorted they offered us free breakfast I guess it good it was free over cooked worse then a little chefs breakfast. The room was alright nice view but just not the price we payed view rip off not worth the money one bit. Next day the front desk staff being a pain and rude to my friend about a gift card. If I was BW I would look at maybe having better staff and a GM on site not being told oh there not in today you should have one or more so at least there one on ever day. I will not ever book with BW again after having there so called good staff be rude and one more. It's very rude to talk in a different language in front of guess unless you also now the language I found it very unprofessional and rude
We spend night in this hotel as we booking restaurant near by. The staff really welcome and happy to help. They always asking to make sure if we OK with everything. Room very clean and good shower . Fab service on breakfast with good customer service. Justyna waiter young lady during the busy time always happy and helpful. We will be back again. Thank you recepcjon for nice surprise;))
We stay with my husband overnight on are wedding anniversary. We really like the room and location of the hotel.In the lobby they have bar where you can seat and have you drink. Recepcjon staff really nice and friendly. Iwona and Dovile with very good customer service. In the room they make for us nice surprise on are anniversary. Clean room good quality towels . Breakfast very good . Excellent service Justyna waiters make my day, always smiling happy to help asking if we want more Coffee , very fast with good manners. Definitely will be back again.
Room was clean and comfortable. Staff were brilliant especially Silvio - nothing was too much trouble. Breakfast was good but a bit hectic one morning when they were catering for a crew filming next door.
The staff really went out of their way to make sure I was happy, they welcomed me and also rang prior to reservation asking if i would mind changing rooms and they were very nice about it. The tube is 3-4 minute walk and directly opposite Hyde park. Rooms and hotel was very smart and up to date. I would stay here Again.
We spend the weekend in the BW and the location is unbeatable! Close to Hyde Park, Paddington and with easy access to bus and tube. The rooms are small, but that's normal in London. We loved the library bar!! Staff very friendly!
Arrived late after another booking let me down. Wanted to be near Paddington Station. Late night staff were friendly. Had a drink at the bar which was quiet. Rooms h ave been refurbished. Stayed in next one up from basic room occupied by another in the party. The only difference was better toiletries. Good checkout and ideal for business
I stayed here with friends for a one night stay. The hotel is as expected and a good value for the price. The location is excellent - safe and close to the Tube! The rooms are fine but the beds are very comfortable.
I stayed one night here, but will definitely put it on my search list for future business trips to London. For work or leisure, the hotel is a short walk from Paddington main line station and Lancaster Gate underground on the circle line. This provides excellent access to the city centre and there are good bus routes. Being located next to Hyde Park also provides excellent options for walks and/or a relaxing evening in lovely surroundings. There are plenty of places to eat locally. I had a single room which was modern, well fitted and very comfortable. The staff were extremely courteous and helpful. I didn't take breakfast but the small bar looked like a cosy place to get a drink if one didn't want to go to a local pub. I only have one negative comment and that is the claim of a ‘gym'. There is a fitness room with a couple of cardio machines, which might be useful when the weather is bad, but it's not a gym (a very small point in an otherwise very good location).
I checked in and went to my room, which was ok but the air conditioner was leaking on my case. No offering cleaner my stuff ... I was staying 3 nights so I figured I could make it through.They changed the room but... surprise surprise the air conditioner didn't work, I had to call down for putting on, like a prayer. . There was a family in the room next to me. I heard them getting a shower, screaming and noising. I'm not easily grossed out but this did the trick. I didn't change rooms just sucked it up for the night. Wow this was sooooo bad!
We just stayed at the hotel during our visit to London. The hotel is in a great location near Hyde Park. It is close to the Underground station and within walking distance to many nice restaurants and pubs. We went all over London from here and found it very easy and convenient. The rooms tend to run a bit small but they are efficient and clean. Some of the rooms had AC that did not work but we had an unusually hot week in London and I'm sure that most of the time this is not an issue. They have a buffet breakfast available in the hotel and it is pretty good and convenient. The staff is friendly and helpful. We liked our stay at this hotel and would stay there again when we visit London.
Refresh my day after work by great breakfast and easy walk to the Pak. Nice staff and very friendly, they willing to serve you to more comfortable. As this hotel have good location, it's easy to me for go to Train Station.
Good location (walking distance from Paddington Station) which is very convenient but in a quiet environment. Warm welcome with nice and professional people. The room was clean and comfortable with all you need; good and quick service for a copious breakfast .
The staff are so friendly and helpful, forgot phone charger let me borrow one, order in a takeaway for me, very good breakfast included. 5 minute walk max to tube station, location very good, rooms clean and tidy, not plush but comfortable bedrooms.
Very friendly and approached staff. Comfortable beds with good facilities. Ideal for our visit to the Royal Albert Hall. Also close to natural history museum and the science museum very good breakfast.
I found this hotel most useful for an overnight stay prior to a whole day Conference in the capital. I was pleasantly surprised when I received an upgrade to my original booking. The staff I encountered had time for the guests and were pleasant.
We have just came back from our mini break in London. We stayed in the Mornington Hotel for 3 nights. First impressions were great; lovely clean, friendly and modern hotel. Great staff, who provided a warm and friendly welcome. Our room was small, but okay for the length of time we were staying, by the end of the trip shopping bags did take up the majority of the floor. If staying longer I would have upgraded. The bed was hard! By the forth day I did have a very sore shoulder. With one soft and hard pillow I opted for a soft pillow as well as a throw pillow, as no extra pillows were available. The hotel is located just round the corner from Hyde park and Lancaster Gate tube station, which accommodates the central line. Overall, very lovely hotel and I would stay here again if there is a choice of mattress.
The hotelroom was small, but clean. We didn't stay much in our room during our London-weekend anyway. Big plus for the opportunity to check in to our room before noon! And we got a cosy easter chokolate egg on our doorstep on eastermorning??
We booked direct for a two night stay Friday to Sunday and loved it. Clean and comfortable and very friendly staff. Was surprised by an upgraded room on check in and some complimentary prosecco on ice (I think this was because we had mentioned it was my birthday on booking and it was a lovely gesture). Only let down was the breakfast which we didn't bother with on the Sunday morning. It wasn't awful just not very exciting for a vegetarian. It's a fantastic location and surprisingly quiet at night. Thank you for helping to make my birthday weekend extra special!
Beautifully presented room albeit quite tiny. Staff were lovely. Special mention for the lovely buffett breakfasts which were well worth the money. Only complaint was the lack of bar fridge in the room . Other than that i would certainly stay there again.
Very, very friendly staff; most helpful and polite and professional. My double room was very comfortable, although a little cramped. The breakfasts were excellent, but purchase a token for £10 the night before, or it costs £15 on the day. I loved the location. Very good hotel.
Great Location as just 5 mins walk to the Lancaster Gate metro station. Very friendly and helpful staff , as our family arrived quiet late at the hotel and got a room in the basement (without elevator). While we are waiting for check in at the lobby, the hotel staff (Andre) already helped us to carry the three luggages down the stairs. On the next day, we requested to change to a room on the first floor, they help us to move the luggages upstairs again. Im amazed with their service and efficiency.
A cosy hotel with a sincere personell - it is obvious that there is no lack of visitors, but all the people working there enjoy their jobs and do their best to satisfy customers´ needs. Especially one waitress - Chimegee - was wonderful in multitasking while serving breakfast.
Left the hotel had been staying in just down the street. Asked about a room and was given one. Room & bath much smaller, but vastly better. Also closer to the Underground. Restaurants near-by. Also, four a launderette right around the corner and did laundry on two different days. Big help.
We had to change where we we staying at the last minute and we walked into the hotel and they were so great getting us a room at the last minute. They even showed us a room to see if it was going to be the staff was great
super convenient location by the park and not too far from Paddington. Room was very small, a bit snug for 5 nights and 2 large suitcases, for the rest of our journey. Very clean and bright, not warn down at all. Would definitely stay again.
The Best Western Mornington Hotel was a surprise. I was sent to London for work and did not expect a beautiful little gem of a hotel opposite Hyde Park. The staff were helpful, there was a hairdryer in the room, a good television, the bathroom all worked and Waitrose Supermarket was down the road for a quick snack after I arrived late afternoon. I travelled as a lady alone, and I had no problem. I liked it.
We booked the Mornington as we wanted something central to visit the Chelsea Flower Show, Kensington Palace and Ronnie Scotts. It was perfect. Only 5 min walk to the beautiful Kensington Gardens / Hyde Park and the same to Lancaster Gate tube station (CentralLine) 3 stops from all the shops on Oxford Circus / Regent Street / Soho etc. The location was really calm and quiet compared to the hustle and bustle of London, so coming back to the hotel was a relief. It felt safe and secure. Plenty places to eat and drink around the hotel so no need to venture back into the city. No noise at night during the week days we were there, and although the Friday night was a bit more lively, it wasnt too bad. Our room was OK, comfy bed, en-suite, air-con, tea / coffee, TV, but no fridge. The hotel is over several floors and is a bit of a labyrinth with lots of stairs to negotiate, despite having lifts. Breakfast was OK (hot food wasnt really hot though) but they do prepare orders to request. All the staff were really friendly and helpful. We'll certanly go back.
Only stayed here for one night unfortunately, as it is a fabulously placed hotel with smart and comfortable rooms. The hotel is situated right on the edge of Hyde Park and close to Tube stations, bus stops and Paddington station. There are loads of great restaurants and cafes close by too. We had booked 2 executive suites. The staff were helpful and polite, we arrived a good few hours before check in, but they advised us that one room was already serviced so we could check in to that one and store our luggage. The room was equipped with TV up & downstairs, tea & coffee making facilities, hairdryer, ironing board,mini bar, robes & slippers, even received a complimentary fruit platter. An additional item I'd not come across was a Handy mobile device, which we could take from the room and use as a guide around London. The only downside to the room... it was a really warm day and unfortunately the room was very warm too and the air con wasn't really up to the job. Before we went out for the day we did leave a window open, but this still hadn't cooled the room down much when we returned in the evening. Breakfast was fabulous. A large selection from full English to Continental. Everything was well cooked and staff were pleasant and always on hand to help. Would definitely stay again next time we visit London.
We loved our stay at the mornington in walking distance to Hyde park at the underground . Breakfast was awesome. They upgraded one of our rooms from one twin room to two single rooms which our college students enjoyed .
Stayed in a single room for three nights. Just two streets over from Hyde Park and the tube station, despite this the street was quite quiet. Good breakfast selection. Better quality than other locations I've used nearby and price was competitive. Only concern was the layout of the room. I stayed on the top floor and the roof was slightly slanted in one corner. This was where they placed the shower. I'm only 6 foot 1 tall which isn't giant sized but it was very cramped. Also there was a larger ledge on entry to the bathroom which I stumbled over a few times in the night.
A pleasant surprise and a great way to start a trip. Close to Paddington Station as you arrive from Heathrow. Just a block from Hyde park and a short walk to the tube. 2 friendly young ladies on day staff helped solve the Wi-Fi and then helped set my iPhone to Verizon international settings. Good space utilization as by code the appearance of an existing building can't be change so they made the space work to maximum efficiency. Very good full English breakfast or squeeze your own orange juice a wide selection beyond what I've mentioned. Evening manager is a prince while assisting in the cozy bar. I'll return in a heartbeat.
The hotel is a 4* hotel which is great and actually when we arrived it looked just like the photos and it was great, but from the moment they gave us the keys it was a disaster. I was travelling with my mother and she can't move one area so I was carrying all the bags, and the guy in reception said to take the stairs down to our room instead of pointing to the elevator next to reception!! Ok it can be an honest mistake, but then when we arrived to the room: surprise! We were given a room in the basement!! Where I honesty believe the employees sleep, the room was so small my mom and myself couldn't stand up both at the same time. The window was closed obviously because we were in the basement. It was very noisy as we were next to all the pumps/ventilators of the hotel. The shower only had really hot water during the night, the safe didn't work and I didn't feel safe at all leaving my things there in a basement room. When I told the girl in reception the next day about the shower and the safe she was very arrogant saying that we didn't know how to use it (her name is Dovile). Luckily we only stayed for 2 nights and really I won't ever come back. Really worst experience ever, I believe you should include a comment while you reserve stating that you might get this horrible room, if I had for sure I would have never come to this hotel. The rest of the hotel was great, I think it was only our room but really you should clarify when a person books the rooms. Eli
I arrive on Sunday after many flight hours and a long train journey. The room was ready clean and well prepared and decorated. The staff was ready to help me and solve all my inquiries. The breakfast hour is great from 7:30 to 11:00 the day I stayed that was bank holiday. Internet connection is stable and easy to access, video calls work fine. The checkout was fast and all the personnel is nice and friendly. Totally recommended because is very close to all services.
Room was very nice, spacious and clean. We were able to check in right away and get started with our vacation in London. The front desk employees always greeted us with a smile and made sure to ask if we needed anything. The breakfast room downstairs was perfect. Quick bite to eat before leaving the hotel each morning really helped to start our mornings the right way. Everything from the bread, to the pastries, to the freshly made eggs with all the sides were fresh and delicious. We would highly recommend this hotel to anyone! The location is right on the opposite side of Hyde Park and within reasonable walking distances to all the "must see" attractions in London. Great restaurants just a few blocks down from the hotel to grab some lunch/dinner before returning to the hotel for the night. No complaints to speak of. We look forward to booking with Best Western Mornington again soon.
if your are more than 160 cm long passed your way breakfast was good and big room was comfortable but the desk manager speaks too fast english for forgeiner tourists... please be careful with the travellers
We had a business trip and stayed at this hotel. First of all, it was easy to communicate and deal all the details before it. And after all, colleagues were happy about pleasant and helpful service during the stay. All the best wishes to Dovile!
Good size room compared to the normal sizes of London hotels. Nice recently refurbished bathroom and a good selection in their breakfast buffet. Staff was friendly. Only complaint is that the madress could use a replacement.
This hotel is perfectly located for a visit to Central London, with easy access to and from both Gatwick and Heathrow airports and Victoria or Paddington railway stations. Bus stop and the Underground is right there at Lancaster Gate, so a lot of tourist attractions and the shopping streets are just a few minutes away. We stayed for a week in January and had a good time. This hotel has such a nice, welcoming atmosphere. Staff was friendly and professional, everyone seemed dedicated to giving their guests the best service possible. The room was a bit small maybe, but spotlessly clean, nice and comfortably warm. Breakfast was very good, with plenty of choices. As the hotel is an old building, do not expect the walls to be sound-proof. You might hear a little bit of traffic from the outside, and some of the other hotel guests from the inside, from time to time. (Bring your earplugs if you are a light sleeper.) But then, with Hyde Park almost right across the street, you can also get to hear a starling sing outside your window on a sunny morning. A lovely place to stay when visiting London!
I had a single room for one night without breakfast, and I slept very well . The streets were quiet but in a good way, and the hotel is near to the underground, as well as being pretty central. Hyde Park is well worth a wander. The reception staff were very nice, which I suppose shouldn't make such a difference, but does. The room was pleasant too, and would have been easy to work in. I would definitely recommend.
Last time I stayed here the hotel used a food delivery service so i could order when i arrived at 2am. But now they don't and no-where is open in the area, so i went to bed hungry :( Please re-instate!
Friendly staff, nice room, good facilities, decent breakfast. Would be happy to use again. Hotel is very close to tube station (Lancaster Gate) and near to Italian Gardens which are nice to walk around.
This boutique hotel is ideally located within walking distance to many of London's best attractions.Bus stops and tube station are very close. My single ensuite room was bigger than any other rooms in London hotels.Very well decocarated,with many facilities to make my stay more comfortable.And as it was snowing,very cold outside,my room was really warm.Rich buffet breakfast is served in a nice,spacious room. Staff is polite and helpful.
This is a good hotel for solo travelers. It is close to Lancaster Gate tube....across the street from Hyde Park and a short walk to Kensington. Hotel staff is great! So helpful and wanted to make sure your stay was a good one. The only down is the noise level. You hear everyone walking the halls and on the floor above you.
Hotel very handy for Lancaster Gate tube station. Plenty of restaurants around. Staff are welcoming and helpful. Didn't have breakfast so can't comment on food. Room was well decorated but no much room if 2 of you sharing.
We stayed in Best Western Mornington Hotel London Hyde Park from March 10-15 , 2018. It was close to underground and Paddington . Getting from Heathrow was easy also using the express train. The room we were in was facing the street, but was quiet even when the window was open. Room had good AC and worked properly until the last day, We had breakfast included in our booking, and it was good. the staffs are very friendly. We were out early morning and back to sleep, as we had a lot to see in five days. Over all very good value for the money and has good sleeping accommodations. For sure we will stay again in this hotel.
Great hotel for easy access to underground, buses, restaurants and pubs. We had tickets to Royal Albert Hall and a 10 minute walk across Hyde Park took us straight there. Hotel is very clean and comfortable with excellent buffet breakfast.
We always stay at the Mornington when we go to the Albert Hall (usually just once a year). We have known it since it was VERY Swedish which was more years ago than we care to remember. It always seems full of tourists which is probably because of its central location near Hyde Park. Rooms are comfortable and staff are very friendly. This year we admired the new chairs in the bar which really liven up the place and are more comfortable than the previous stools and chairs. We only stay B & B but there are bar meals available at a reasonable price if you want. Breakfast has all you could want - Full English or a fairly wide variety of cold meats, cheeses and salad bit like cucumber and tomato. There are also assorted pastries and croissants plus bread and associated toaster. The attentive staff are always checking and refreshing the food so you rarely find an item missing. If I had to mark the place down it would be that the fruit salad is out of a tin but given the breakfast turnover this is probably their easiest option.
Good location near Lancaster Gate tube and Marble Arch/Hyde Park. Arrived late and was well received - room well-appointed and clean with good facilities. Slight issue was the tiny bath and low shower which I had to duck down to use! Good toiletries, free bottled water etc all a nice touch. I aksed for a quiet room and though this was away from the front there was a lrge fan outide which disturbed a bit - earplugs again! Great suasages and continental options for breakfast - good coffee.
The hotel is with a very friendly and caring staff, in a very good location, clean with decent breakfast. It worked very well for me and with very attractive price. Dovile did excellent job to make me feel very welcomed. I was very positively surprised.
Ideally situated for London round the corner from Lancaster Gate Tube Breakfast excellent. Staff all very friendly; room just a bit on the small side for a couple lack of plug sockets for charging phones etc
We were taking a short break in London for a birthday treat. We have stayed in many Best Western properties around the country and abroad and have always enjoyed the individual style and service we have received. We had also enough BW points for a free night so decided to use them on our trip. We contacted BW direct and were helped find a suitable hotel, close to where we wanted to be, by a very helpful young American. He arranged for the first and more expensive night to be free and got us a 10% discount on the second. A whole weekend in London for under £100.00! Great. The hotel didn't have any of its own parking so we organised that through 'Just Park'. We found the hotel without any problems, dropped off our luggage and took the car to our parking spot. We walked back to the hotel and checked in. As we had arranged some activities for the following day we checked what time breakfast was and how much it would cost. We were told the times and that breakfast was included in our reservation. Great we thought and went to our room. The rooms are on the small side but adequate, ours only had a shower so we asked if they had one with a bath. They have very few rooms with baths so make sure you ask before you book. The room was next to the lift so some noise from passers-by unfortunately, otherwise it was fine. The supply a mobile phone to use whilst there but we didn't really need this. I'm sure it would be really useful if you are travelling from abroad - save on roaming charges etc. The bed was firm and comfortable but unfortunately, if you sit up to read or watch TV in bed then you could find yourself moving away from the wall as the bed doesn't have a headboard, just the wall and the two aren't fixed together. Breakfast the following morning was served in a basement room and the attendant made each party sign in before being seated. When we arrived, we were asked if we had breakfast vouchers. We had no idea what she meant so we said breakfast was included in our booking. She was happy with that and took us to a table. Breakfast is buffet style with a limited choice of cooked English or continental breakfast with a range of toast and breads and fruit available too. If you're looking for a full English then you will be sadly disappointed as the bacon is only streaky, there are no mushrooms or fried bread or hash browns. But what is available is unlimited, so you can help yourself to as much as you want. They also offer some ‘made to order' breakfast items such as omelette, but don't expect anything that isn't listed on the menu as there is a language issue and some things get lost in translation. We asked for some back bacon rather than streaky and a slice of fried bread but just got some well cooked streaky and bread that had been shown to the frying pan very briefly.After breakfast we went to reception to see if we could swap rooms to one with a bath for our second night. Reception said they would see what we could do whilst we were out and we set out. We got back at around 5pm and checked with reception about the room with the bath. We were told that no notes had been made about the request and that if they had found a room we needed to have had all our things packed before going out in the morning. We hadn't been told this and were naturally annoyed that our request appeared to have been ignored. Fortunately, the evening receptionist was more professional and found a suitable room and showed it to us. We went upstairs, packed and moved within a few minutes. The second room was also by the lift but as it was ground floor there was a lot more traffic and therefore noise, though it wasn't as bad as it might have been as the bathroom was between the room and the lift. The following morning, we went for breakfast and again told the waiter we had breakfast included and were seated without comment. As this was our last day, we packed and went to reception to checkout and were told we needed to pay £60.00 for breakfast! Obviously this was a shock, having been told it was included. We were then informed that we should have bought breakfast vouchers when we booked in that would have reduced the cost to £10.00 from £15.00 per head. At no time where we offered this as we had been told that breakfast was in our package so I would advise you to double check what is and isn't included prior to arrival and go for the vouchers if you decide to eat in. Anyway, we asked to speak to the manager and explained the situation. She asked us to send her an email and we are pleased to say the charges were cancelled by her without any argument and offered us complimentary breakfast next time we stayed. Had we paid full price (£300.00+ for a weekend) we would have been very disappointed with this hotel. It doesn't live up to the standards of many of the other BW hotels we have stayed in, a little too modern and corporate for our taste. It had a bar but no restaurant for the evening, no parking and no views to speak of. Saying that, this is London and the location is great, within walking distance of Lancaster Gate, Queensway and Bayswater Tube stations and Paddington Mainline Station, close to Kensington Gardens and Hyde Park and many other tourist attractions. Overall a reasonable hotel if you just need somewhere to sleep whilst seeing the sights but not luxurious by any means. Probably wouldn't go back for anything other than a short break.
Family of 3 (21 months toddler) Dovile and her team has been great. From the minute we arrived and the time we checked out. The hotel is very close to a train station. Given the price of hotels in london Best Western is good value for money.
It was enough for 3 night. We get check in late because the room was not ready. Small room and quite dark. Staff was great. Near to hyde park and lancaster gate underground. Walking distance to Oxford street.
Quite nice rooms, nice bath and okay beds. Nice area close to Ken Gardens and tube. Good breakfast with better bread than cheaper hotels. Free newspapers and fitness. Though: A bit disappoiting that there's no mini bar.
This is our second visit to the Mornington. Lovely welcoming hotel. Good location for shopping,and theatres a tube ride away. Staff friendly and helpful. Good breakfast, lots to choose from. We will be back in a few months to this hotel as it's convenient for away weekend grannies!
I stayed at this place for one night, easy to find and close to the underground stop Lancaster Gate. The Hyde Park is just next door which is very convenient for a nice morning walk. Staff was very helpful and friendly. A little mix up with the rooms on arrival but the nice lady from reception who had checked me in solved the issue within minutes. The hotel has a small gym with a treadmill, a cross trainer and an exercise bike. All in all a lovely place with a cosy little bar area and all managed by friendly and smiling staff - great!
Me and my partner have traveled the world and as you can see I have given ALOT of reviews and very rarely are they poor reviews unless warranted. Sadly on this occasion I feel hard done by. We book a standard double for two nights to visit Camden and royal Albert hall so location wise very convenient. There is a bar directly behind the hotel which was also a plus. At check in we was told we were given an upgrade.... I was little surprised because we paid £110 a night instead of the normal £175/£195 advertised most places because we booked in advance. We were given a ground floor room with no view out the windows directly next to the lift door. The room was clean and tidy so no complaints but at first I struggled to see the upgrade feature, my Mrs pointed out it might be the extra bed in the room! For me it's a bed and shower for the night so wasn't concerned. That was until 0600-0900 the following morning everyone is coming for there breakfasts!!! I heard everyone life story as they were going up and down in the lift with no consideration to our room. We also had the noise of the sewage and shower down pipe above the door so could here everything coming down the pipe work. So for once in my life I complained! I explained the situation and asked what my upgrade was and she said it was an upgrade to a family room! I didn't plan on adopting a child for my two nights stay! I asked to be moved. Which they agreed to. Only this time it was one floor up and guess what next to lift again!!!! This room had a small door which was adjacent to next door room and we could here every word and noise coming from next door. Shocking! When I checked out no one asked how my stay was, probably a good job really! I feel the hotel knew they had paying customers that paid a lot more then us and put us in the worse room as lowing paid customers. I work in the merchant navy and I have to say I get a better sleep onboard in a force 10 5m swell with a life jacked under my mattress to stop me falling out then I did at this hotel! The first room is number 11 and the next room was 109 so be warned!!! And to be honest I'd use the holiday inn and premier inn at half the price next time this is not a luxury hotel at all and overpriced massively!!! Like I say it takes a lot for me to write a bad reviews if you look at my reviews but please stay well clear of this hotel.... unless you have money to waste. Shame on you best western NEVER again
I stayed in this hotel for one night in a single room. I arrived late at night and as I walked in the reception staff greeted me by name. I asked was I the last to check in and they said the second to last bit still it was a nice touch. The reception as clean, modern and welcoming. My check in swift and easy. I went straight to bed. I was surprised what a decent sized room it was for a single room. The bathroom as also a decent sized. The shower was big and really powerful. The room was a little chilly but it had the facility to increase the temperature. The bed was comfortable but the pillows weren't great. The room has a flat screen tv and a free phone that you can take out and use in the city which is brilliant for overseas guests. The hotel was really close to Hyde park and Lancaster Gate tube station and a short walk to the shops of oxford street. All in all this is a great little find, great value for such a central location.
Pros: 1 - Relatively cheap for a London hotel 2 - Location is nice - Lancaster Gate station is about 200 meters away, Hyde Park is literally a street away, and on a nice day, you can walk to Marble Arch/Oxford Street. There's also a laundromat behind the hotel, and if you walk further back, there are a few restaurants and some money changers (important!) who give good rates. 3. Breakfast buffet is worth it. A lot of choices and you can order stuff from the menu too. Cons: 1. The rooms are small. As in really really small. We only managed to fully open one of our full-sized suitcases. 2. The rooms could also use some refurbishing. They look old and dated (although they were clean)
I stayed in a double room for 4 nights. Everything was clean and good. The staff is very friendly and helpful. Breakfast is good as well. Location is very convenient, only 5 minutes from metro station, next to the Hyde Park. Perfect!
Had a smooth check in. Staff was very friendly, politely and supportive for e everything. Silvio and Dovile went out of their way to make sure I had a very comfortable stay, specially since I was feeling very cold. Excellent location, peaceful, just across Hyde Park with Lancaster Gate station 2 min walk and a grocery store 1 min walk. Edgware Road is just 10 to 15 min walk. Reasonable price of the room and breakfast variety was good too. Would love to stay again.
Very unhelpful and wooden reception staff with issue at check in ( CC print for security) followed by being given wrong room with suggestion that nothing could be done when challenged. Not even convinced that alternative was what we paid for (would like to see range of rooms that qualify for executive status). Much could have been avoided if they cared. Must give them credit for trying when they offered a loyalty card application form on check out.
Me and my partner stayed between Christmas and new year (late review). First impressions it looked very welcoming, Arriving in the hotel, we wasn't shown where anything was or told about any facilities we was only pointed in the direction of our room, which didn't help when trying to find breakfast the next morning.. Our room was small, basic, suitable if you're not going to stay in it long basically.. tiny wardrobe, marks on walls, big black stain on the curtain, cold, - we didn't even unpack, we left our clothes in our suitcase. In the room, swiftly out to go have a walk round oxford street. Main reason for the trip was winter wonderland!! Defiantly worth a visit! After a lovely evening, we decided to walk back to the hotel, shattered we decided to have an early night. Waking up at 6.30 in the morning shivering as it was so cold in our room, after putting a few layers on we swiftly went for breakfast as we were already awake we didn't want to waste no time in getting back in the centre and enjoying our last day before our train home. Stood waiting 10 minutes to be seated when there was only 2 other people sat in the breakfast area (after we found it) Finally seated asked if we wanted tea or coffee ect, got those waited 10 minutes for lady to bring milk that never came, so decided to get up myself and look for some, by then our coffees were luke warm, food was ok, variety good. Back to the room, still freezing, couldn't even shower the bathroom was like being on the Antarctic, also there was no blind on the shower window, only frosted glass, baring in mind the was a seating area the other side of the window, our siloet would clearly of been seen, embarrassing! Left, checked out by half 8/9ish. At check out, the receptionist asked if we enjoyed our stay, so I said how cold our room was that morning, for then another receptionist who was not dealing with me butted in and was very rude! I didn't bother explaining any of the other issues because I felt like I would have been wasting my time with her snotty responses. I have worked and currently work in a hotel myself, so I know the standards. However, luckily the manger was there at the time and offered us her card, very politely apologised and offered up a discount to stay again. Once Home, we opened the invoice to find we didn't have our invoice but an invoice of someone who is due to stay in April. I rang the hotel to check that the correct amount was taking from us from our stay, which the receptionist didn't apologies after I explained the reason for checking. Luckily the right amount was paid, but I did contact the manager to express my problems with our stay, and declined her offer for discount to stay again as we won't be ever. The manger was very helpful and delt with the situation in a polite and professional manner. However she did say that in fact our heater in our room was broken! On a hole, London was amazing, hotel needs improvements on customer service and tidy up of the rooms. Only good thing about this hotel is the location!
Hotel was okay. Clean room, friendly and nice workers. No refrigerator in my room though which I thought was weird. No pancakes on their breakfast menu. And you can't do take aways if you're running late for work because they don't have takeaway plates.
The hotel is located very near to Tube station and not far from the Paddington Station. The decoration is modern and the staff were all very friendly and welcoming. We booked single rooms, which were at the back of the hotel and it was very quiet. The mattress was very firm though comfortable. Plenty of hot water in the shower. It has air con which would be ideal in summer. Room was very clean. It has a free mobile phone in the room for guests to use and take out which is a very good idea. But I would imagine, if the phone was stolen, damaged or lost, the guest would be liable for the cost. Breakfast was good though the black budding was over cooked. Two small issues in the single room were, there weren't enough sockets for the TV and the kettle. So every time you want to put the kettle on, you have to unplug the TV. The second issue was there was no shaver socket in the shower room. The extractor fan was very efficient. All in all a lovely hotel to stay.
Basic hotel in a central location. The room was clean. We were unhappy that charges for breakfasts that we didn't have were made to our account 2 days after leaving. I am currently waiting for this to be resolved.
A one night stop, I would like to have stayed longer. Friendly welcome, room upgraded to an executive suite with breakfast included at no extra cost. Room is on 2 levels with bathroom and living area downstairs with the bedroom on a mezzanine. Excellent decor and immaculately clean. Would definitely recommend The Mornington for a stay in London, perfectly situated adjacent to Hyde Park.
The hotel is very well run and clean, the breakfast buffet is excellent and the staff are friendly and helpful. We visit every month on business and this place has become a firm favourite. The people working here are a real credit to the management !
Excellent hotel. Great location. My daughter had her 13th birthday at the hotel. Very clean and well organised. The girls had a wonderful time. All the staff were polite and friendly and very helpful. Special mention to the hotel manager Dovile for the excellent service, and very professional, who is there to help when you needed her. Food was delicious. Would highly recommended for a small party.
Most conveniently situated for London Underground, and buses into Central London. Across the road from Hyde Park, and the Round Pond. All the staff that we encountered were very pleasant and helpful, whether on reception, housekeeping or dining room. The room was warm and clean with a comfortable bed, and excellent shower in the bathroom, with great towels. The breakfast was the usual hotel breakfast as self service, with plenty of coffee or tea served by the helpful staff. We had a most enjoyable three night stay.
Stayed here three nights, arriving 7 January 2018. Given room 316. Wonderful experience from start to finish. Friendly helpful staff, comfortable clean room, and huge breakfast selection. Will definitely use again if in that area, especially as so easy to get to many of London's landmarks from here.
Excellent hotel. Clean and comfy bedrooms. Pleasant, helpful and friendly staff. Choice for breakfast was superb. Just a walk across the parks to Royal Albert Hall and the museums. Very close to Lancaster gate tube station.
We received a very warm and friendly welcome. Our room was very comfortable with all the facilities that one would require. The bed was extremely comfortable and the breakfasts were delicious.The buffet spread catered for all tastes and diets and the service was very efficient. We had a very nice waitress from Mongolia...very good. There were even fresh oranges to squeeze to make your own pure juice. We will certainly return and recommend it tothose that read this review.
A wonderful boutiqueish hotel. The staff were so helpful when I asked for directions. They printed out explicit directions for us which was a great help. Everything was super clean. Very close to an underground station and Hyde park. Away from the bustle of inner London but in a vey elegant area without the high costs
A hotel with good location if you want to live close to almost everything. There is a underground station close to the hotel that is connected to the central line. Other wise you can take a 15 min walk and you are right on the beginning of Oxford street. I really think the breakfast was worth paying for, they have everything you need for a good start of the day. Really nice staff working at the breakfast buffet! A quiet area for good night sleep but would really liked the bed to be more comfortable.
As I have reported previously this hotel is average and room 302 was exceptionally claustrophobic. The bed was up against a wall with no shelf or table to have a bedside light or anywhere to put your water or glasses etc. I had to disturb my partner in the middle of the night so he could put on a light for me to find my way to the bathroom.
I booked to stay at this hotel through booking.com. It was inbetween Victoria Coach Station and the Lyceum theatre. Very modern and clean. We were on the 2nd floor, shame that our window looked out on to all the pipes and walls. These pipes were also noisy at night but we still managed to sleep ok. Room was fine, clean, spacious, tea and coffe available. There was a handy phone for us to use for free and could even take this out with us. Large TV with lots of channels. Iron and ironing board in the wardrobe, along with a safe. We didn't have breakfast there so can't comment on it. Easy check in and check out. Would stay again.
Stayed just one night and excellent overall experience. Very friendly, pleasant and helpful staff who went out of their way to ensure everything was to our satisfaction. Comfortable double room which was nice and warm upon arrival. Breakfast was a delight with a choice of continental or self serve cooked traditional English. Very good range and variety of items to choose from and all at the correct temperature making it a thoroughly enjoyable experience. Again, the staff couldn't have done more to ensure a perfect start to the day. Top marks all round and certainly would stay here again.
The Best Western Mornington Hotel is a lovely small and quiet hotel within walking distance of Paddington and just across the street from Hyde Park/Kensington Gardens. It is also very near the Lancaster Gate tube station which gives quick access to the rest of this enormous city. The staff are friendly and responsive to any inquiries for assistance. Free breakfast and wi-fi are available if you book directly on the hotel web site.The cozy lobby bar is available 24 hours a day. Unfortunately, the kitchen closes at midday and no in-house dining is available after that. There is free access to a computer with printer attached on the basement floor adjacent to a tiny fitness centre. I've stayed here for a week at a time on four occasions and feel very comfortable here.
I've was stayed in this hotel for few days before Christmas and I loved everything. The room was spacious with everything we needed for our stay; warm and cozy, wifi good. Even if the room was facing in the back we didn't have any problem about the noise was very quiet. Next to reception there is a small library bar where you can enjoy a drink or reading something in a very relaxing atmosphere. Breakfast is great with a wide selection of food that allows you to have different choice every day. Location is amazing, 2 minutes walking distance to Lancaster gate station, in front of Hide Park, I could enjoy nice walks in that beautiful park in the morning, winter wonderland and many amenities just round the corner like supermarket, coffee shops, pubs, restaurants. It's a very nice place in a wonderful location if you are a tourist, definitely coming back on my next trip to London.
Just around the corner from Lancaster Gate (Hyde Park) and Paddington (Train Station) this lovely hotel offers nice rooms, with all needed facilities such as tea/coffee, bathrobe, tv, roomservice (no fridge, but reception will help you out if needed). The staff is EXCEPTIONAL, all really friendly and helpful and very professional, breakfast is FANTASTIC with a great variety on offer. Been here before and will definitely be back.
Overall this was a good hotel. The room was clean and tidy. The service was excellent and we were looked after. The hotel was in an excellent location. The only negative comment I would have is the wifi connection was very poor and it made it difficult to contact family and friends back home as the wifi connection would cut out after a few minutes.
I travelled with my wife, brother and 1.5 year old infant. The hotel is at a very good location. Hyde Park is 2 minutes walk. Oxford Street is 10 minutes walk and the local market is at the back side of the hotel offering almost everything - Mcdonalds, Souvenirs, Local food, SIM card shop, Tesco Express. Bus connectivity is excellent. We travelled with Pram easily throughout london. Rooms are spacious enough - we had 3 luggage, 2 bags, 1 pram, 1 cot spread out and still the infant played around. The staff is courteous and sorted out few anomalies - Joanna and their senior admin - Doville to be specfic The breakfast definitely needs to be improved. Same things for 7 days. There should be something more or a better variety.
5min walk to tube station - lancaster gate. Near hyde park but not on the main street and there is almost no noise from the traffic. I have asked for quiet room and got one but the cleaning staff was way too noisy! They are not making any effort so it is impossible to sleep after 7am if you are a light sleeper! The bed linen and towels were very clean. The room was clean only at first sight. After 3rd day some dust got out from under the bed. The room was normal size and not tiny as usually in London. Breakfast was fine. The reception staff was really helpful and friendly.
Great hotel for the price, breakfast is excellent but no parking or one very expensive one (26£/night). Avoid room with view on the local pub, it can be noisy. Location in front of Hyde Park is ideal, close to Marble Arch and Oxford Street
Great room for great price at a great place, not far from Piccadilly and Oxford street, close to two different tubes. Great and efficient staff, it has an elevator, great price per room, very clean. Open 24/7.
nice hotel room good but bed was a bit hard for our liking breakfast was nice but could have been hotter. liked the location just a few minutes walk to Lancaster gate tube station nice bar area however did not use it excellent staff nothing to much trouble
I stayed here in November and felt mislead by the hotel. When booking the hotel I considered the room sizes and paid extra to ensure I didn't get the smallest room in the hotel. The room I booked was an Executive Double Room which looked spacious on Booking.com and claimed the room was 161ft2. I stayed at another hotel in the same area named Park Grand Paddington Court a year earlier and the room I stayed in there (Club Double Room) was the exact same size (according to Booking.com) therefore I booked the Executive Double Room at the Best Western based on the pictures and the room size in confidence I would be spacious. However when we walked into the room it was like a match box. We spoke with the hotel staff and they looked through the pictures of the Executive Double Room on the Booking.com page and confirmed they were actually of a different room which was bigger. They offered to give us a bigger room for £30 which we paid. We took the matter up with Booking.com who advised the hotel considered the issue resolved as we paid extra to upgrade. Booking.com advised all the information on their website is provided by the hotel and therefore they couldn't help if the hotel consider the matter resolved. I was shocked to learn a hotel could display the wrong information and then consider the matter resolved when the customer pays extra to get the room they originally paid more for in the first place. The staff at the hotel were friendly, the hotel was clean and the breakfast included was perfect however I believe the hotel know the information is incorrect on their Booking.com page and scam people into paying extra. When I think about it now the Best Western own website doesn't have any pictures of the rooms they offer which is stranger. In summary don't book with this hotel, there is a better hotel around the corner named Park Grand Paddington Court who offer much more spacious rooms and honest service.
The location is great. 10 min walk to Paddington, 2 min to Lancaster Gate, Hyde Park is on the doorstep. Plenty of pubs and restaurants around. I accidentally booked it for a wrong day (and arrived a day early) and a very friendly lady at check-in helped me to sort it out with only paying the rate difference for that night. The hotel is cozy, rooms are nice, good value for money.
One of the best hotels I have stayed in in London. Staff were very friendly and rooms were clean. Breakfast was superb. 1 min walk to Lancester gate tube station. And some cafes located behind the hotels.
Booked on booking.com which is probably why I was given the tiniest bedroom you can imagine. However it was only for 1 night and the bed was comfortable, the window could open and there was no street noise. For the price I cannot complain. If you're booking directly and there are 2 of you then you will want to make sure you don't get a tiny room - 2 people in Room 312 is probably not possible! Breakfast was reasonable - quite a good cooked breakfast, although I'd prefer to have had a better selection of cereals like some unsweetened muesli. Staff were friendly throughout. I'm quite picky with hotels but for the price I would go back.
Walking distance from Paddington and very close to Lancaster gate tube. Hyde park on the door step so the location is perfect.The Mitre pub just behind the hotel is also worth a visit. All in all good value comparing London prices.
If you have to go to London, be safe choosing this hotel. God position, well kept and nice employees. Breakfast is good as well and Staff always smiling at you. Highly recommended for business and even for leisure.
my breakfast was included which was very pleasant, although it was streaky bacon, which i am not keen on! But there was plenty to choose from.Staff were lovely particularly a young girl, called Natalia i think, who made sure my tea was served nice and hot, and was very polite and charming. Would definitely use this hotel again. Its all so central and nice part of London.
I stayed at the Mornington from 12 - 17 November 2017. Having business meeting scheduled one after the other, the hotel provided great service during my stay and to fit in a bit of sightseeing while in London, they are situated close to Hydepark, Lancaster tube gate. The room was a bit small, but for one person on a short stay no problem.
I was in London for a work event at the Grovesnor at Hyde Park so this location was excellent. Hotel is in a nice area and not too noisy, rooms were small but clean and functional. Beds were comfortable, shower was pretty decent and hot. Breakfast in the morning was also fairly good, hot cooked breakfast, cereals and pastries. Also had a drink on our way back at the small library bar, bar guy was pleasant and chatty even at 1.30 am which was nice of him. Would stay here again.
I stayed here for just a night at the end of November. My single room was just about big enough (though one has to remember this is Central London!), but overall the hotel exceeded my expectations - everything was more than satisfactory, but the most noticeable thing was how warm and welcoming the staff was. Natalia in the breakfast room was a delight, and Charlotte at the front desk was warm and courteous. I will happily stay here again.
Mornington hotel is placed very close to Bayswater and Hyde Park and the beginning of Oxford Street, Marble Arch end. The rooms are quite small but well organized and well decorated. The staff are friendly and it is a little bit of a "coming home feeling".
I stayed here for two nights in early June.Everything was satisfactory,the room clean and enough spacious for one person,especially loved the bathroom. The staff very helpful and professional,especially Laura,the nicest girl,props to her for making my stay comfortable. The position of the hotel couldnt be better,since its very well located next to a metro station and bus station.Very handy location as well if you re flying to Heathrow.
Very helpful stuff to suggest restaurant and facilities nearby, Absolutely loved the room and breakfast, Highly suggested I also did liked the fact that you could order food from out side to be delivered to your room. A nice combination of cold and hot breakfast selection. Cosy lobby for late afternoon chilled drinking. fantastic for the price range and location.
Location of the hotel is excellent. It is close the underground station. Staff was very polite and helpful. We stayed 5 nights and got a little bit larger room, which was excellent. We had some minor problems with WIFI connection, elevator and flushing of toilet. Surrounding area is pretty quiet. Close the Paddington station are some good restaurants.
I did not get the room I requested. The room was small and the hotel was very loud resulting in no sleep. Not worth the money I paid. I was moved after complaining but the second room was not really any better.
This was my third stay at the Mornington, I use it each year when attending a business awards dinner for my self, staff and customers. The hotel is very reasonably priced for its location, clean with helpful staff. We look forward to been back for next years conference
Have stayed in this area many times although first time in this hotel. Loved this area of London and this hotel did not lessen any expectations. Ideal location to explore with easy access to Underground and or wander through Hyde Park. Staff extremely efficient and friendly. Our Twin room was ideal for us as it was away from the bulk of the guests and for the majority of time extremely quiet. Breakfast was ample and a wide array of foods to satisfy hopefully all tastes and cultures Will most definitely stay there again on any return to London. . .
A bit out of the way. Everything was adequate except breakfasts. No bacon. No table cloths .so every thing slid on a polished top. Small tables for two. Room to small for a double bed. One of our couple had to climb over the other.
The hotel was easy to find and in a very good position to see London attractions. The room was a bit on the small side but comfortable. Staff were efficient and helpful. Hyde park just around the corner
Oh dear, this was a very disappointing stay. We booked an "executive suite" and were allocated room 102. Room smelt very stale and musty and the bathroom had clearly not been cleaned since the previous occupants. Only way we could put up with the room was to have the window open all the time. When we complained to the manager his attitude was that he could not care less. He offered us some air fresheners, perhaps not what you expect bering in mind the hotel's supposed 4 star status and room cost. I would recommend that you do not stay here, we will certaintly not be doing so.
Everything is a bit different to what you expect from a 4-star central London hotel. First, location. It's close to two tube stations, but if you approach from Lancaster Gate, there's hardly any shop for snack etc. It's a completely different matter from Bayswater though. It's on a quiet road, set back from the main road by Hyde Park, but this advantage is rather undermined by the fact that the hotel isn't quiet (see below). Now, the hotel. I had a single room by the elevator; the noise that the elevator makes is extremely loud and it kept me up through the night. Not only that, the guests during my stay were inconsiderate - shouting, singing past 1am in the corridors and bedrooms, which is not the hotel's fault (though they should really make sure this is not acceptable), but the walls are very thin indeed. The room itself is lovely, clean, and nicely furnished. The interior in general is very nice. However, the bed was not the most comfortable. The wifi is variable.
This htel is in a great location with easy access to the Tube and buses. The breakfast is plentiful, the room was cozy, the bed comfortable. It is easy walking distance to local pubs, Hyde Park, Kensington Palace, the Tube and bus lines.
The hotel is located very close to Hyde park and Lancaster gate tube state. Small friendly hotel though the rooms are rather small. The room we got had no view to speak of except the wall of a building close by. The hotel offers a nice breakfast though it charges it as extra. The hotel does not offer room service after 10pm but will provide menus for nearby fast food restaurants that offer delivery services.
My boyfriend and I have stayed in the area before so I know that the location is perfect for tourists. I'm glad that I chose Mornington Hotel because I had a delightful week's stay. The staff, particularly Andre, was really friendly and eager to help, even to please. Great customer service, congratulations to the management. The room, although a tad small, (I knew that), was just the right size for me, and it was kept clean and tidy. Definitely recommended!
This hotel is lovely. Very friendly & helpful staff. Great location, across from the beautiful Hyde Park! The Bar in this hotel is a good place to visit with friends. Very relaxed & quiet location. Close to the Lancaster Tube entrance. I would recommend this hotel to family & friends. Rooms are a bit small, but most are in this part of London.
We stayed at the Mornington for 1 night on October 5, 2017. The hotel is easy to find, just minutes from Lancaster Gate tube. Our room was compact but clean and comfortable. We got quite a good deal on the price so maybe that's why we got a smallish room. However, we only wanted somewhere to crash for the night so it was not an issue. Bathroom had a nice shower, sink area and loo. Towels were nice and fluffy. Bed was quite firm. There was also a tv (with free to air channels), hair dryer, safe and ironing board / iron. Tip: when you check in, enquire about breakfast. If it is not included in your price then reception can sell you vouchers that are cheaper than paying when you go down. If it's a nice day you can walk through Hyde Park to the Royal Albert Hall in about 15 to 20 minutes depending on how many times to stop to look at / photograph the many wonderful sights in the park
We arrived at the Mornington Hotel september 27th and even though we were there hours before check-in we got our room immediately. The room itself were on the smaller side but it wasn't a problem. The room was clean and very nice (in terms of decorations and furniture). During the week we stayed at the Mornington Hotel we experienced minor issues such as the light not working probably - But when we told the straff the problems were fixed immediately. The breakfest was delicious and always fresh. Whenever we were taking with the straff they were sweet, polite and always helpfull. All in all I would definitely recommend the Mornington wrether you are on a holiday or travelling with work.
I took a chance on a last minute deal on booking.com It was much cheaper than the place I was going to stay in so decided to book it. It was perfect - I was allowed check in early with no problems, the room was very clean and cosy and it's in a perfect location just a few minutes walk to Lancaster Gate station and a short walk to Paddington Station and Hyde Park. The breakfast was excellent with plenty of choice - everything you would expect from a hotel breakfast. The young gentleman who is a trainee at reception was particularly helpful and courteous and he comes across very well. Thank you for a lovely stay and will definitely return. :-)
I have stayed at this hotel several times and my experience is just getting better each year. The staff are so helpful and the breakfast serving has improved a lot since my first stay. The location could not have been much better, near to Hyde Park/Kensington Park and Oxfort Str, Queensway, Notting Hill and Paddington within walking distance. The towels in the bathrooms are so thick and cosy, you can wrap yourself in them, you alson get shampoo, soap bar, shower gel and body lotion.
Arrvied early and staff were very helpful and took our bags while we went out for the day. When we returned we received a free upgrade and the bag was already in the room and the bed was upstairs and we had seating area downstairs :)
Stayed here for 1 night as had excellent deal from booking.com. Check in was quick and efficient. Was allocated a double economy which could only be described as compact. Great for 1 night and single occupancy, but might feel claustrophobic with 2 occupants for any length of time. The bathroom was also compact. The clever design made the most of the available space, room was nicely decorated, very smart and clean. Only downside was lack of bar meals. There were a choice of 2 different frozen meals so had to go out to find something. Had an early start so can't comment on breakfast. Room was opposite a local pub and people were drinking outside but couldn't hear any noise inside my room. The hotel is very convenient for local tube and Kensington Gardens and felt safe when out on my own early evening. I would stop here again if I found a similar deal.
Fantastic location. 10 minutes walk from Paddington station. 5 minutes walk to Hype park and Lancaster Gate underground station. Staff very nice and helpful. Room small and basic but has everything you need, especially for business trip. Will be back if on business but not for luxery Holliday!
The room was small and dark. We paid for an executive room, but we never got it. The internet did not work. Breakfast was fine. It was too expensive eventhough we didn"t pay full price. The area was fine.
This hotel has a fantastic location being only a few minutes walk from the Paddington area of London's West End. Upon arrival you notice how nice the exterior of the hotel is and, once inside, you also notice the nice reception area and alongside the Library Bar. Our greeting and check were fine but that's where it stopped for my wife and I. The rooms are like "matchboxes" and the bathroom is definitely a one person at a time situation. The foot of the bed is only a few inches from the wall so it is not the easiest of rooms to get around in. The floor in our room creeked so getting up during the night was disturbing for my sleeping wife. The breakfast provided was excellent with a good range of foods but they did not keep the cooked food hot at any stage which spoilt the overall dining experience. The housekeeping staff left a lot to be desired and we even had to ask reception to get our room service after 4pm on one particular day. Twice we went out early in the morning, around 9.30am, but come 4pm or thereabouts when we returned our room had not been touched. Overall not the greatest hotel experience we've ever had but it served a purpose. Would not stay there again when in London.
We used the hotel as our base for London and a theatre visit, Found the hotel well placed,friendly staff and close to a station, the room we were allocated was spacious clean and larger than expected for London
I stayed for a few days at the BW Mornington and the staff members went out of their way to help with a problem I had with my luggage and even followed up with me after my stay to assure me that the issue had being taken care of. The hotel is very cozy at an excellent location and the breakfast is perfectly delicious to start the day off! Would highly recommend anyone to stay!
We stayed here for one night. Perfect location, 10 minute easy walk to Paddington Station, 2 min walk to Lancaster Gate tube station. Room was comfortable and clean. Great value for central London! Staff was friendly and helpful.
I stayed at the BW Morington hotel only a few days ago as my sister lost my car keys at the Carnival, considering the unfortunate circumstances we enjoyed our stay all thanks to Julio and is kindness!
My wife and I stayed here for five nights and enjoyed it very much. The room while small was clean and the bed was very comfortable. Their breakfast was fabulous and the hotel is conveniently located. Hyde Park is a half block away and the underground is two blocks away. There were several nice places to eat within walking distance and there were several money exchange places also within walking distance. The staff with one exception was very friendly and most helpful
Clean , friendly hotel with helpful receptionist staff, always happy to answer questions. Rooms we stayed in on 5th floor were small and basic (no fridge) but decor was modern and we had much needed air- conditioning unit as we had chosen a very hot weekend . Close to Hyde park and Kensington gardens, if your looking for a great location this is the hotel for you. Lanchaster gate tube station is only minutes walk away which means you're never far away from any where you want to travel to in London.
The hotel itself is well located to most parks, Paddington station, bus stops, oxford street, etc. Hotel lay out is quite confusing, stairs, doors, and too many Conners can be tiring. Rooms are okay but a bit small. Never trust the pictures you see online. No concierge service so be prepared to handle your luggages yourself. The best part of the hotel is breakfast, enjoyed the selection of food
Less than 5 minutes walk from the nearest tube station, 10 to Kensington High St and 20 to Oxford St. Very reasonably priced considering location and quality of room. Staff were friendly and polite. After half an hour, the reception called our room to ask if everything was ok, which I thought was a nice touch. Only downside was a few nasty cigarette burns to the bathtub which made having a bath highly unattractive, which was a little disappointing.
We had quite a different and unfortunate experience at the Best Western Mornington when we stayed there this past June. First of all, we urge travelers to check various discount websites for their rates. Our reservation was made far in advance, and when we arrived, likely due to Brexit and recent terror attacks, multiple sites' room rates were less than 1/3 of what we paid (we paid almost €300, and the listed rates ranged from €78 - €95). When we arrived, there was a welcome note from the manager in our room, stating that we had been upgraded. Our room was so deficient that we cannot imagine what we were upgraded from. The sofa was stained, the overhead light only worked intermittently and there was no outlet in the bathroom. There was a towel warmer in this bathroom whose on-off switch was in the living room, six inches off the floor and hidden. In addition, the hair dryer was permanently affixed inside the main room's closet, twenty feet away from the bathroom and thus, unusable. One afternoon we returned to the room in the late afternoon to find our room had not been serviced, apparently because they take care of checkouts first. When we called the housekeeping department, they then informed us that they doubted they would be able to clean ours that day. A variety of unsatisfactory details pursued, mainly due to their internal miscommunication and surly, untrained staff. This was our final stop on a three-week journey comprising six different hotels, all in Italy. We had outstanding experiences everywhere else. However between our experience while here and with our totally unsatisfactory subsequent multiple follow-ups with the manager, we feel we had to warn people that this place needs significant lessons on providing top notch customer service as well as cleaner rooms and more efficient amenities.
We wanted a day/night in London see the sights and have a meal for our wedding anniversary with a night in the capital. Found this hotel to be a lovely hotel off the main road and just the right size and very relaxing. From the moment we entered the hotel right to the time we went to check out we were looked after. Room was very good value for the money and the bed very comfy. Hotel is 5 minutes from the tube station and not far from bars and restaurants and hyde park. Staff very helpful and made our stay special. Would stay again.
A nice small hotel located near Lancaster Gate (currently closed for remodeling). Paddington, Queensway, and Bayswater are about a 15 to 20 minute walk away. There are a small number of bars and restaurants nearby. The atmosphere in the lobby is nice with a small bar off to the side and plenty of comfy chairs and couches to sit. They also have a library with a nice variety of books. The library bar is open 7/24 which is great for those coming and going at all hours. Staff is friendly. There is no one working the door so you have to carry your baggage up several steps as there is no ramp. The hotel has a weird layout with split level floors. The place the elevator, hallways, and rooms seem to be a little cramp. I had a single room overlooking the back street and it was a little tight. A review mentioned the bar behind the hotel may make a lot of noise but I did not notice anything from my room on the second floor over my 3 night stay. Since I was only in my room to sleep and shower, it was more than adequate. If you have breakfast included in your stay, go early or late as it can get crowded. I skipped breakfast my first day as the line was long to get in and I wanted to get out to start some sightseeing. The breakfast area is small and may feel claustrophobic but it is bright. The food was good and there is a nice selection of items. I like the small atmosphere of this hotel. I would definitely stay here again.
Lovely hotel lovely staff stayed in room 305 single bed and the room I felt was very spacious. Definitely would stay there again. Excellent location and a 5 min walk from Lancaster gate underground station and over the road from hyde park. Do not be put off with the outside of the hotel it is lovely inside. Stayed on July 2nd 2017
The hotel is pretty close to Paddington station (10 minute walk), which is convenient for many Underground lines and where the Heathrow Express comes in. It is also extremely close to Hyde Park, which was lovely to stroll through. We got a pretty good deal via a booking website, so it was also quite affordable - even the front desk staff commented on the deal we got. The wifi speed left something to be desired, but that wasn't a big deal. Overall though, we had a good stay.
This is a mid range hotel that is in a great location between Paddington Station, which is where the Heathrow express comes in, and Hyde park. Only 5 blocks between them all. They stored our luggage at 9 am. In the morning and we walked through Hyde park to Kennsington palace where we took a tour then walked down to Harrods and looked around and ate. Going back you have to be careful it is easy to get confused where the hotel is. A lot of angle streets and I did not pay much attention when we left. They have a great breakfast and a fantastic staff. The rooms were average and not very many electrical outlets, but we got by. There is just a small plaque on the building that says Mornington Hotel but that is it. Easy to miss first time. Would diffinatly go back.
This is what might be called a value hotel. Not big and swanky but perfectly adequate for a few nights in London. Excellent location, near bus, tube and park but in a quiet street so no noise. Air con good, room large enough, clean, pleasant staff and an excellent breakfast. What more do you need ?
Great hotel with friendly service and clean rooms. Good breakfast buffet. Location is really good, very close to Paddington for heathrow express, to metro station Lancaster gate and very close to Hyde Park. The museums are also walking distance ( V&A, science, Natural history museums).
Me and My sitter spend three nights at this hotel and we were extremely satsified with the accomodation! The room was modern and CLEAN! The area was nice and the tube just a short walk away. The breakfast was great and the staff at the hotel was kind and helpful. We will defenitly stay here again!
This hotel located near with the Paddington station and also near with Hyde Park. So, you can walk around the park to go to the Buckingham Palace. But if you wanna go by train you can catch the Tube from Paddington station (5min walking from the hotel). While about the hotel, it's nice and comfort hotel and my suggestions if you stay there, please asks for a nice view (because previously my room view was the wall from the other buildings). But, overall it was nice and worth hotel to stay.
Travelled here in June. My Husband and I have used Best Western Hotels for years and was disappointed. we were supposed to have had an Executive Room. The room was very small and did not have the facilities that usually go with a Best Western Executive Room. There was no seating area, no fridge, and the choice of beverages were poor, we had one packet of biscuits (two biscuits per pack) between two. The Breakfast Room was very small and lacked the usual standard of selection, the coffee was disgusting and became undrinkable by the end of the week.
I am in London for a month,but my trip had to start a day earlier than expected and didn't book that one extra night in my Hotel and as they didn't have availability anymore,had to book just one night at this place (soooo glad it was just one night!) At the beginning, upon first inspection I thought the room was OK. Freakishly small yes, and smelled funny, but hey! It was just me for just one night so...WTH..But then, when I laid on the bed and rolled, I almost fell over to the floor, felt like a force was pulling me to one side. Well, that force was gravity, as I realized the frigging room floor is tilted to the left!. Seriously to enter the bathroom you feel like you are going down a hill..Literally! I felt like in that movie Inception scene..There's that... Then when I took a shower I actually almost had a bath..not because there was a jacuzzi or a bathtub. But because the pluming in the shower was blocked!! The thing almost flooded..Disgusting.! What bothers me is that at these establishments they always are so eager and puntual in taking your money.. TOTALLY OVERPRICED BY THE WAY..but when it comes to replying to a guest complaint or request or to improve or maintaining the basics services any (even 2 stars) hotels SHOULD have, it seems like they go deaf, blind and mute.. I WOULD NOT come back to this hotel and definetly WOULD NOT recommend.. But hey, maybe it was just me, that won the s****y room lottery...
The standards at Best Western particularly the interiors public rooms and bedrooms are always to a high standard. I did not have the room I asked for but the young man on Reception was very helpful and did find one on a high floor. Though the other Receptionist butted in to his conversation with me to inform me I did not book that room. I did find it embarrassing for the young man and very rude and unprofessional of her.
The Hotel is a 5 minute walk from Lancaster Gate Underground Station, and about 10 to Hyde Park. Our double room had two chairs which in our experience is something of a rarity. We had no view from our room - only onto a a blank brick wall. There was no fridge, but the bed was reasonably large, and comfortable. The bathroom ( no bath but good shower ) was adequate. One day we ran out of toilet paper, and each day were given a replacement ( ie additional ) hair conditioner, rather than shower gel. Breakfasts were good, on Friday and Monday, but disappointing at the weekend.- ran out of orange juice, and had what seemed a long wait for it to be refilled ; similarly we had to wait for glasses, and the speed of topping up what was on offer was slow. There appeared to be a lack of Breakfast staff on both Saturday and Sunday. Having said that, the staff were friendly, and helpful
First stay at this hotel. Very enjoyable. Very comfy. Despite being a small room due to it being a single room, it provided everything I needed for a one night stay. After attending the BST festival it was ideal to get to. Close to tube station (Lancaster Gate if it's open). Air con in room is good! My only gripe was that the extractor in the bathroom runs constantly even when the light is turned off? I only figured this out after having a much disturbed nights sleep to start with after thinking the noise was being generated by the air con - getting up and turning the air con off, changing temperature hoping it would stop. It wasn't until after using the shower room and closing the door behind me I realised it was the extractor after all! So note to self; always close the bathroom / shower room door even when not in use :) Excellent breakfast. Available at £10 if booked upon check in or £15 if wish to decide on the morning. Plentiful and large selection of options such as cereal, fruit, fry up etc. Staff very polite. Only too happy to answer questions and hold onto bags upon departure if you wish to venture around before leaving for home. Would definitely stay again
Stayed here when attending a concert in Hyde Park. Great location within walking distance of the park. Paddington Station a 10 minute walk away. Very clean, helpful staff. Can't comment on the breakfast as we didn't have it.
We booked this hotel as an easy option for our family to stay nearby where we live for a few days. We booked with Laura and another colleague a month prior and they were both so welcoming. Once arrived to check in, the staff continued to please - showing how well they know other cultures and giving clear directions. The room was very clean, in very good condition and facing a quiet street. The breakfast was good as well even-though our family is known to be picky with food. We would really recommend staying and once again would like to thank Laura who looked after our booking.
The hotel was convenient for Lancaster Gate tube station and Hyde Park. The staff were friendly, the room large and comfortable and the breakfast decent. The bathroom lacked a bath and had a ledge to step over for entry - a recipe for a stubbed toe. Otherwise it was fine.
Stayed here for BST tom petty concert in Hyde park. Perfect location. Air con rooms great breakfast friendly staff. Book direct with hotel for best deal Lancaster Gate tube station 5-10 walk away. Small grocery store nearby 20 min walk to marble arch
This place is good rather than average so with this review you have to read. Check in was with a Polish young lady who I think had issues with our Aussie accent. Not her fault or her problem, but she was very nice and very helpful. Next the Bar which is situated right next door to reception but does not have any independent staff so in order to get service you are at the whim of travellers checking in so if you want a drink and they are busy in reception then be prepared for a wait having said that not a bad spot for a drink. Next getting to your room. Achieving this aim is either by lift or stairs. For reasons of her own my wife will avoid using lifts where possible. This raises two issues. The first is this hotel of two mansion houses joined together meaning to set of owners stair and a myriad of other stairs so it is easy to get lost. Very easy as my wife found out on the way up and I found out on the way back down. She had to be rescued by a member of staff. Secondly because of the age of the property I dare say it is heritage listed which means no changing of the stair cases. This is something of a disappointment because they are steep and dangerous. Walked up them twice and down them twice and never again. The hand rail is built for people who were 5' 7" to 5' 9" and I am 6' 2" which means they are no longer appropriate. I could barely touch the hand rail let alone grab hold of it so yes as said dangerous. Perhaps if they were to put a rail on the wall at an appropriate height, that may improve things. Looking down from the first level to the ground floor they were so steep that my heart was in my mouth and after the second time I refused to use them. The rooms. We asked for the largest bed possible closest to the ground floor. We got the third floor and were told we had a king bed. Sorry guys, I don't know how you define a king but this one wasn't even close somewhere between a double and a queen still it was comfortable and because the room was small and I mean very small we chose to live with it. The room was user friendly enough and I am sure that there were better rooms but I twernt complaining. Oh The Bathroom: Nearly forgot. Ours was small but efficient. The location was central enought and there is a brilliant little Italian restaurant around the corner. Good luck and I hope you find my review helpful.
As with all central London hotels the room was on the small side. We had very kindly been upgraded to an executive room but due to stairs in the room and my wifes mobility problems we had to refuse the room, shame as it was very nice and kind of the staff. The Staff were without exception excellent. Polite, helpful, who could ask for more. Caroline on reception was exceptionally pleasant and helpful. Breakfast was also brilliant and the staff very attentive. Avery good staff to guest ratio.
Do not stay here !! They cancelled the room I booked so they could profit from selling the room at a higher rate. The excuse for cancelling the room were bizarre at best. They then asked me to pay 3 x the price. Very rude and unhelpful staff. You risk having no where to stay if you book this hotel. Or you end up paying a premium on arrival. Complete Scam.
This hotel is in a fantastic location. It's close to several tube stations including Paddington. It's also very close to Hyde Park which is a must see, so peaceful and beautiful.The staff were wonderful and helpful with anything I asked them. My room was adorable and very comfortable. I had a wonderful stay here and would stay here again.
Stayed for just one night in a single room. Single room had everything you could need and was nicely done out. Staff were helpful and friendly. Only negative was when going down for breakfast there was a horrible almost sewerage smell just outside the dining area and also feel the dining area could do with being bigger. The location for the hotel was fantastic and just a couple of minutes walk from the tube.
We can't fault the staff at this hotel very friendly and approachable especially in the breakfast room. However our room was in the basement, the bathroom didn't have a blind on the window. As we were on street level this meant people could walk past and see you on the toilet. The glass is frosted slightly but would feel more comfortable with a blind. The room was clean and quite spacious. Bed was ok you could feel the springs in the mattress. Also we had a very odd buzzing noise every so often, think this might have come from the air conditioning unit. Breakfast was good, nice buffet and as I mentioned above the staff were lovely. This hotel is in a good location it's about a 10 minute walk from Paddington. We might have just been a bit unlucky with our room.
We booked this hotel as we were attending a concert in Hyde park, ideal location for getting into Hyde park but the hotel itself was a bit poor. Arrived at 2pm to check in, room not ready so missed several of the support acts. Room small, big bed that took up pretty much the whole room. Safe wouldn't lock but was replaced when we asked, air con didn't work and as we where on the 4th floor the heat was overwhelming and the room felt claustrophobic. Only mirror in the room-not close to a plug socket so really difficult to do my hair. After the concert we wanted something to eat on arrival back at the hotel we were told there was no food and we were handed a pizza menu to order a takeaway, for a supposedly 4 star hotel I thought this was very poor. Breakfast good, freshly squeezed orange juice a nice little extra. Would I stay here again? Possibly for its location but I'm more likely to try the Corus hotel across the road next time we are visiting Hyde park.
This hotel is quite lovely. There were three of us (one of us is 6' 6" tall) in a very small room so we didn't spend a lot of time in the room other than sleeping, but the room was comfortable with nice beds and large windows. The breakfast buffet was really great with a large selection of breakfast items. My favorite were the lovely, fresh, croissants. I loved the location as it was very near a great pub, super close to Hyde Park and a short walk to the bus stop. The staff were friendly and helpful. I would definitely stay there again.
This was our first trip to the UK. The hotel itself was ok, we where close ( 1 block ) to Hyde Park. What we were surprised about was that this Best Western had no free breakfast. My wife and I will usually stay at Best Western, get up in the morning and while having breakfast discuss our plans for the day. I'm not a cheapskate but why pay £ 10 each for a breakfast at a hotel when we can go out and find a local place and pay less or the same and enjoy the locals. Also it seems like every time we asked the desk person for directions, they either didn't know where the place we wanted to go was, or they gave us wrong directions. You would think if you work at a business in a particular city, you would know where things are, especially working at a hotel. Would I stay here again, probably not. I would look for another. Again this was our first trip to the UK, but it will not be our last as we now have family living in England. The hotel was very clean & comfortable, I just expected it to be a bit better.
We booked this as one of booking.com deal and it was well worth it. Doesn't look too much from the outside but inside its really nice. Yes some of the furniture in the communal areas are a bit funky (lime and silver sofas) but we liked it. We were on the top floor and it was corner room but it was more than big enough and had everything you needed, shower, bath, double bed, TV, iron, hairdryer, ironing board, safe etc etc. I know some people have complained about the breakfast area in reviews as it has no windows and no natural light however we have been to quite a few places like this and wouldn't call it an issue at all.
The hotel has no services to be a 4 star hotel. It is very nice looking because it was renovated 2010 but the rooms are extremely small. Bathroom is new but tiny. the hotel doesn't offer restaurant, nor vending machine, nor ice maker, nor refrigerator in the room to keep cold sanks or beverages when you are with little children. we didn't feel confortableduring our stay. The beds are comfy and the breakfast is awesome. So if you are looking for a good breakfast to start your day in the busy London, this is the hotel for you. If you travel with kids this is not a good option. It is located in a nice and quiet area but no groceries, supermarket near. There is one good italian restaurant around the corner and 2 english bars , but children are not allow to come in for dinner. This is my third time in London and i usually stay around the Hyde Park. you can find better options in the area for same price.
This hotel is well kept, and is centrally located about a 6 to 10 minute walk from the Paddington underground station; the Lancaster Gate station is much closer, but was closed for renovations during our visit (June 8-12). The staff is courteous and helpful, and was very accommodating of our requests (moving us to a different room after the first night, and allowing us to leave a large bag with them for 3-4 days after we checked out, so we didn't have to lug it around on a side trip). We did experience a few issues, though some of them are either typical in many London hotels (1. and 2.) or were beyond management's immediate control (4): 1. The rooms with two twin beds are small. 2. The coffee served in the breakfast room is quite weak; even when I ordered it with a shot of expresso it was still not very strong. 3. The rooms we had had a high (about 5 inches) threshold separating the room from the bathroom, which would be very easy to trip over in the middle of the night. 4. On Sunday morning, we were awoken by loud music coming through the wall from a flat in the adjoining building (10 Lancaster Gate). When we complained to the front desk about it, we were told they were aware of it, they had already called the police and it was (unfortunately) not the first time it had happened. 5. Though the doors of the rooms we had were equipped with typical dead-bolts, they were not functional, and so you have to rely on the regular door lock, plus the safety chain when you're in the room. 6. There is an elevator, but the building itself appears to not be handicap accessible, because there are a number of steps from the street to what appears to be the only entrance. 7. The mattresses were OK, but could have been a bit firmer.
The room was comfortable and not too small considering the price. I was able to get a late checkout with no issues. Breakfast was nice enough. The staff are friendly at least on the reception, although the cleaning and other staff are quite noisy if you take the stairs and hear them yelling! The best thing about this hotel is its location - it's less than 10 minutes' walk from Paddington station, which is a 15-minute train ride from Heathrow so it's very convenient for travellers.
My wife and i stayed at The Mornington on 1st and 2nd June this year. The hotel has a fantastic location opposite Hyde Park and with a bus stop just 100 yards away which goes direct to the West End. some of the rooms seem to be quite small and indeed we were offered a small room initially. However after a request for something better we were given a perfectly adequate room with no argument. The staff were really helpful and friendly. and we think we had good value. we have stayed may times in central London and for the price this hotel is worth considering We would highly recommend the breakfast which at just £10 per person was excellent value. Best feature is definitely the location.
Room is very small, sitting area plus writing desk and chair basically only fits 2 luggages, can't even pull out the chair from writing desk. Totally different from what you see on the website. Rooms are clean, but everyday house keeping were not up to standard, toiletries, milk, biscuits and etc are not refill until you mention it. No minimum bar or fridge for a 4 stars hotel is not acceptable. TV at awkward position, which you can't watch normally from the bed, also sitting area basically utilised to put your luggages and no chairs provided ( shown on website photo but the room actually can't fit another chair for sitting are) so your sitting area is basically NO CHAIR. Sound proof isn't that good, can hear people talking or walking around outside the room. The rest are up to standard, clean, tidy, location, service and etc.
Arrived and checked in within 5 mins staff very helpful, room very adequate with every thing needed inc phone, tea & coffee, iron, safe, and a great walk in shower. Used the bar on our return at 23.30 on a Sunday. And was not rushed in fact I believe you could probably carry on drinking as long as you wanted we stayed for an hour or so great service, will use again when in London
We stayed here for several nights on a recent European trip. Unfortunately at the time of booking we didn't know that the Lancaster Gate station would be closed or else we would have looked elsewhere. We got quite a shock when our taxi arrived to find the hotel was located next to a derelict building covered in graffiti. We didn't feel safe in the area. Our room was small and quite hot as the air conditioning did not work properly. The beds were also quite hard. The bathroom was very tiny and to get in and out of the shower you had to grab hold of the towel rail which was always heated and very hot. When we touch the power cord to see if it could be turned off we got an electric shock. While the hotel advertises itself as 4 star, I think it is closer to a 3 star. The breakfast was not very appetising with most of the staff speaking little English. After the first morning I gave it a complete miss. On the upside, the reception staff are nice. All up, unfortunately we cannot recommend this hotel.
We stayed a couple of days and our experience was really good. Very close to shops, restaurants and transport services, this hotel has a very nice style. Rooms are spacious, beds are comfortable, staff is super helpful and the breakfast is full of options. Price in the average. I do raccomend it.
Excellent service. The room is small but well designed so that everything you need is here and accessible. The tube station is nearby. The room is located close to central London. They have a small exercise room that was a bonus. Break fast was good quality with many choices. This hotel is a good value. It is the service that sets it apart.
We stopped here for a night in May to attend a concert at the Royal Albert Hall. The location is excellent to the RHA, justa 10 minute stroll across Hyde Park, highly recommended in Spring/Summer. The Hotel is okay, small and well located to Paddington (10 minute walk, Lancaster Gate being currently closed) The rooms are adequate, clean and tidy and well appointed with modern fixtures and fittings. Our room 201 faced into the centre of the building so had very little light, this room is also located directly next to the lift door, at first I thought to move rooms but as there is only 8 rooms on each floor, traffic was not bad at all. The beds are comfy, but pillows need replacing as they were a little aged. Breakfast was excellent, loads of choice and brilliant friendly staff. To rant a little, There was an older lady at breakfast (May 24th) wearing red from Boston who felt it was acceptable to talk to the waitress at breakfast like dirt on her shoe, the staff were brilliant and worked very hard and no matter that you are a paying customer, we are all human beings and these wonderful people do not deserve your bad manners and rudeness. Overall a nice stay, for the money and location I would book again.
Good location and price. Hotel was a short 8 to 10 minute walk to Paddington underground station. However, the bed was very hard and uncomfortable. The continental breakfast was average. Staff were nice and helpful.
Stayed one night here over the weekend, good price compared to other hotels in the area. I booked a single room which was clean and tidy, nothing fancy but it worked. Bathroom was clean. The guy at reception desk was friendly/helpful. If you're looking for a short stay I would recommend. Only downside which other people have already mentioned is that you can hear everything through the walls. Luckily I was tired and managed to fall asleep anyway but walls are pretty thin. All in all good location, close to bus routes, Paddington station is a ten minute walk, pleasant staff.. gets a thumbs up from me.
Short business trip. Horrible, basic, characterless hotel. Not remotely a 3 or 4 star. If you're desperate then it might suit you. Do not expect anything comfortable. If you just want somewhere really basic to lie your head then it'll probably be fine.
We like to stay in nice hotels and this stay was booked through a travel agent. It is a standard room which on the website looks nice. Well that is not a standard room but we were told by our travel agent we could upgrade by paying the difference. We had all day excursions planned so I didn't want to waste time with switching rooms, not that the hotel offered. Out of a five night stay I had to ask for towels three times after the room was surposedly made up. I'm so aggravated with coming back at 10pm tonight to find no towels that I installed TripAdvisor just to write this review. We leave London tomorrow. On the positive side the lobby is okay and the breakfast is good. The location also is good. I would rate this a two star, at Best three star, hotel.
Stayed here once before and didn't hesitate returning. Prices are excellent for central London, staff are great and the accommodation is just perfect.. coupled together with good transport links virtually on your doorstep, why stay anywhere else? Well done guys 10/10 all day long.
This hotel is well located just a stone throw's away from Hyde Park, and a five minute walk from Paddington train station. Staff are friendly and helpful. Our room was very small, but comfortable and well appointed. Our only issue was the noise from other guests. It's an older building so soundproofing would be difficult, however we were awoken earlier than desired each morning from the footsteps of people moving around on the floor above us. Bring ear plugs! Luckily street noise was next to non existent.
I found the staff very helpful and friendly however I felt very claustrophobic. We were told we had the best room in the hotel, which was below the main floor as was the breakfast room. TV signal was terrible and the internet was a joke in our room. To retrieve my emails I would go sit in the reception area. Apart from these issues the hotel was fine.
I have stayed in this hotel twice now, and it really is excellent, this time my room was quite "cosy" (small!!), but to be quite honest it was not a problem, Spotlessly clean, and very comfortable, the breakfast was plentiful also with a very good selection available, the ladies that served breakfast were all really friendly and very helpful. My only gripes are that the Hot breakfast was tepid! Wifi was free, but it was not very good! But on the whole its a clean, and a great central location, and I will definatly be returning
Thoroughly enjoyable stay, excellent value for money. The room was clean, tidy and looked recently refurbished. Wasn't the most spacious of rooms when sharing with my wife however we only used it for sleeping at night. The double bed was extremely comfortable. Staff were very friendly and accommodating. Breakfasts were first class with plenty of choices. Rooms and interior decor are very good. Don't be put off by the exterior appearance and decor. Will definitely return to this hotel.
Tiny room; dreadful view; loud generator came on every morning at 7am; room too hot; air conditioning unit too loud; poor finish in tiny bathroom; dirty mirrors; dusty fittings; claustrophobic breakfast room.
Really enjoyed our stay. Loved being across from Hyde Park. It was a very quiet street. The staff was very friendly and accommodating. The breakfast was great and very filling. We highly recommend it and would stay again.
This boutique hotel is elegant nice ,staff are friendly , the location is nice which is close to the Hyde park where you can have nice walk time across the park to anywhere Rooms are clean but small very small
I recently stayed here on business and all was fine. Staff were friendly and helpful, breakfast was good and all acceptable, I would stay again. The only issue was the wifi which didn't seem to work. It wasn't the end of the world as 4G coverage seemed to be good however would have been nice if it worked at all
We were at the Mornington for a week and missed a small fridge in our rooms - otherwise I would have given them 5 dots. The proximity to Kensington Gardens (and some very useful bus stops and (when they are not renovating it) Lancaster Gate tube station is a huge plus. There is a very attractive small café just inside the gate with a beautiful view of the fountains in the Italian Garden that Albert created for Victoria: highly recommended for your morning coffee and newspaper reading! The pub just behind the hotel, the Mitre, offered good beer and better-than-average pub grub - and we liked the Waitrose supermarket which was hiding in a petrol station just down Edgware Road. The Mornington breakfast included everything we could wish for and the staff there and in reception were all kind and helpful. Usually in hotels we consider bringing our own pillows next time we go away - but not this time. Another plus - and Mornington, we definitely think you are one of the nicest London hotels in this price category we have stayed in.
We had a nice room and a bathroom with a bathtub. Our room was facing east, into some kind of backyard which was fine- however the walls in our room were so thin, they might as well have been curtains... When we tried to open the door to OUR room our next door neighbour came out his room as he suspected we tried to break into HIS room - on the other hand were we able to brush up on our Bulgarian because we could hear every word when he was on the phone in his room ...Got a bit scary at night as it sounded as he was taking phonecalls on OUR bedside... The hotel is conveniently located in a side street , meters away from Hyde Park - close to Lancaster Gate Tube station ( Closed for construction til 7/2017) . Walking distance to the Royal Albert Hall 15 min( Park Gates closed during the night ) Breakfast ( which we did not have ) is 15 £ on the spot and 10 £ when you book it the night before
The location of this hotel is perfect- close to Lancaster gate tube adn next to Hyde park. Our room was rather small though and a little basic. Breakfast sounded wonderful on the menu but was a rather sad and shambolic affair- we had to repeatedly ask for milk for cereal and bread and wait for other basic items and the poor staff seemed utterly overstretched and stressed. The selction was not as extensive as advertised and things like the tinned fruit cocktail and lack of fruit juices and more than just sliced packet bread for toasting was disappointing. Great location but perhaps not as high end as the website might suggest.
Originally we had booked the Best Western The Boltons hotel but when we arrived there they told us that the hotel was full. However they said that they were transferring us to a sister hotel (Best Western Mornington hotel). We weren't too pleased at first to hear this but it turned out for the better! The hotel arranged a free transfer to the new hotel and free breakfast for our two night stay. We found out that this hotel had easy access to London's main attractions such as Winter Wonderland (about 2 tube stops away or as an alternative 2 bus stops away roughly). The hotel was modern and spotless but the room was very small. The staff were all very friendly, they always said hello as they passed you. Breakfast food was to a good standard with a small variety to choose from. So overall we had a very enjoyable stay. I would highly recommend this for a weekend away.
The room: We had to move room 3 times for the 6 nights we were there and the last room we were moved to was extremely small. The first 2 nights we were in a small room #14, later in they move us to a room in an executive floor. The room is 3 times larger and is considered a suite although that size of that room would be considered a standard size in the US. After spending 2 nights in the larger room, the plumbing on the entire floor didn't work and it discharged a very unpleasant smell in to the rooms. Again, had to move to another room that's even smaller than the first one. You can only get on the bed from one side, to open the window you have to get on the bed, and you can't open your luggage unless it's laid on the bed. But we managed. However, regardless the size, all rooms were quiet especially the ones facing the back side of the hotel. The staff: since many of the staff if not all, are not British native, most are from Eastern Europe, reception wasn't warm. They're cold but professional. Except for one tall young man, I think his name is MICHAEL, whose customer service skill is of those Starwood hotels level. Second to none! We're very appreciative of everything he did for us. The Location: Perfect location. 5 minute walk to the Lancaster tube station which is on the central line, 15 minute walk or a blink of an eye for a taxi ride from/to the Paddington station (one of the 3 major train stations in London), not to mention hotel is located in Hyde park area, prestigious and safe area. Only 3 stops away from Oxford Circus which is SOHO where you get food, shopping, nightlife and entertainment. We came home after midnight almost every night. It's safe. We're aware of the pick pocket and stuff, but that happens everywhere in big cities in every part of the world. Just be cautious, wear your money belts or hidden wallet, and keep your belongings in checked at all times then you'll be fine. We'll definitely be going back to this hotel again. Tips, we were told to avoid group of teenagers of young people under age. But we didn't see them at all on the Central line nor around the hotel (Hyde Park/Notting Hill area).
We have booked 2 rooms before our trip from web. When we check in we saw both rooms were different than we booked. One was smaller. The other is smelling awful humidity under ground floor. Also both rooms were very cold. The suprise attacks us during check out. Altough the full price was blocked from our credit cards, they told us that they are unable to complete payment. And requested to take the payment again. We tried nearly 30 min to make them understand our bank already autohrised them to take the money, if there is a problem they have to consult their own bank. At last they understand and let us leave. This may cause us to miss the flight.
Lovely hotel clean and warm would recommend this hotel and would use again . Close to Hyde park and local to shops . Breakfast plentiful and very good service throughout the whole stay . Will definitely use this hotel again
When we arrived we were upgraded to a loft which was perfect. Upstairs there was the room and a bathroom, and downstairs a living room with coffee maker. It was very well decorated, and the wi-fi was very good. The staff was very helpful. I really recommend it, and will surely stay there again.
I stay in West London around 3 nights per week and use a cluster of hotels and b&bs that i know are ok, as i couldnt get a room in any of my usual places i had to look elswhere. Well, i was very impressed with this place from the outset, lobby is good, parking good, rooms comfortable, clean and well equipped. I paid around £90 an can tell you that you will struggle to find anything better in the area. Highly recommended
The Hotel is in a good location near Bayswater Road , Good Public transport links for Tube and Bus, I had a single bed room on the 5th floor , The room was so hot with Air Conditioning not working ! I opened the window to help but still so hot The Breakfast was good with a wide section But again the Breakfast room was Hot , Whether there was a boiler problem or not I do not know but the heat was to much for me and the members of our party The Hotel is good value and would use again if not so Hot
Nice hotel and staff were friendly at times. Two women one afternoon were quite rude to my partner which was very off putting. Service was average which was disappointing for the price we paid. They say 24 hour bar but during the late hours, nobody is there so you have to call quite loudly to be served and one time another customer was told off for it which seemed rather unnecessary. I'm confident you could find a better hotel for the same price.
Our second time here in 4 years and did not disappoint. The Mornington is like a cross between a very nice modern B&B and a small full service hotel. Very good attentive service and the 24 hour lounge is a nice amenity. The rooms are small, though, even for London and there was a Wi-Fi glitch over the weekend --- not the hotel's fault, their service provider didn't offer weekend repair --- a minor inconvenience alleviated by their business center's facilities. The location is great and our room was, as before, completely quiet. Breakfast is equivalent to full English, plus cheese, meats, etc., offered buffet style. A good value in pricy London.
After reading some of the reviews we were a little worried about having booked to stay here. However this hotel is absolutely fine, yes the rooms are a little small but they are clean, fully functional, quiet and cosy. The staff were helpful when needed. There is a great pub, cafe and restaurant close by and there are lovely walks to take in Hyde Park, we saw lots of things we hadn't seen before staying over this side of the park. The tube is close and it's not a far walk to Kensington Palace and Marble Arch. We thoroughly enjoyed our couple of days away.
This was our fifth stay in this hotel. It is perfectly situated a few minutes from Lancaster gate tube station. It is a five minutes walk from Heathrow express and around 20 minutes to Oxford Street through Hyde Park. The hotel itself is rather small and the rooms are renovated with wooden floors and nice bathrooms. The breakfasts are getting better and better and everything I like to eat is there. The breakfast staff is also very nice. Rooms are clean, beds comfortable, air con is working. I always book directly with the hotel. I will return again next year...
First and most important, the bed was comfortable! Second, the room - a single - was not extraordinarily tiny! (I would request a larger room when you make the booking - I met a couple who said their room was like a postage stamp.) It's very convenient to Lancaster Gate Tube station and to buses. Bayswater Road itself is very noisy, but Mornington is up a block and very calm and quiet. Almost across the street from Hyde Park. A comfortable walk to Selfridges and Marks and Spencers on Oxford and to Harrods through the Park. The hotel was pleasant and clean. I would recommend you call and book directly with the hotel. When I called to book, the gal told me to use expedia. I found out that the hotel had a special going if you called directly. All I can think is she didn't want to be bothered to make a reservation. The two front desk staff assured me that direct booking was possible. It was 10 or 12 pounds for breakfast. I went one morning and after just grabbed breakfast at cafes. I don't really like the full English breakfast - and the eggs are too runny and I miss American bacon. Shrug. So it made sense for me to eat elsewhere. You might enjoy it. The front elevator was out the last two days, but they have two elevators so it worked out. Nice area for drinks off the lobby. I will stay here again.
Choose this hotel because it is a Best Western and close to downtown London and major attractions, Hyde Park, Tower of London, Parliament Buildings Buckingham Palace ...Westminster Abbey and the London Eye
I was in a single room which was clean and quiet - it was cosy but no more than you'd expect from a single. I was running Royal Parks Half the next morning so had emailed the hotel ahead to ask if I could have a particularly quiet room. They replied to say no problem and I did get a great room away from everything. All in all a lovely hotel with friendly staff.
Tiny rooms, paper thin walls, stingy on towels and soap, rock hard mattresses and worn down pillows. There is nothing special about this hotel. It was also far from the tourist attractions...needing to rely on bus/train. One other thing that irritated me about this place is that each day housekeeping placed the shower head facing out. Too tired in the morning to pay attention, it sprayed me directly in the face and got all over the floor. If you just want a basic bed and a clean room, it'll pass those requirements. If you want anything else, book elsewhere.
I left my coat on the room closet, I did the check out, and when I came back 3 hours later to take it, they couldn't find it. It wasn't at the room, neither at lost&found desk. I stayed around one hour waiting for someone to find it and finally they didn't give me any explanation.... So I strongly don't recommend this hotel in London.
A small nice hotel on a quiet street. I particularly appreciated being given a room already at 10h00, I needed to fresh up for a conference speech two hours later. Excellent breakfast. Only complaint is for room 110 where there is a door to the next room, badly isolated, conversation could be heard as if persons were in my room.
My sister and I booked rooms at the same time. We each requested the same thing. Double occupancy. She got a room with a sofa and bathtub. They also gave them a robe and slippers. We got none of that. By the third night we asked for soap because we used up what we had. It was ignored. We also weren't told that breakfast is included only with direct bookings. So no breakfast because we booked through hotels dot com. We blame both places for not making that information clear. We won't stay here again.
We stayed at this hotel and found it very convenient, with a clean but small twin room. The breakfast was good and dining room staff were very friendly. It was our first time in London and the help from the reception staff was nil, no smile or warm greeting, and not interested in helping us with any tourist information. The night manager came across as sarcastic. What a pity as it is in a great location.
It should be called dead hotel.. No SMILE at all from all the employees, No even thank you, good bye, good morning.. I stayed there for 5 nights it was very bad experience. After 3 days of my stay The front desk manager Jurate R told me to (the water in toilet is over load the bathrooms floor, so try to not let the water get out to the floor) I told her that ( if i open the water to take a shower 10 minutes exactly and the water is starting to going out to the floor, please you need to fix it) and i've 2 children as she saw and booked so we need at least 30 minutes for all of us for taking a shower. And thats everything happened.. At check out she came and told me( I will charge you because you over load the bathroom which effects the two rooms downstairs) I said ( no you can't charge me because you never fix or told me about any charges if anything happened) She replied (yes i warn you two times, and we sent a paper to your room with your language about the over loaded bathroom) I told her ( you never warn me, and never sent any paper under my name to the room, you only said to try to not let the water go out!) After all of this she said (yes I will charge you I have your carte) !!! Without any signing paper from my side, everything taped in the video records... I will sue you from taking 400£(for two nights) without my permission, without any right... This is the end of this story
Upon arrival at Paddington station, from Heathrow, we chose to walk to the hotel, about a 10 minute walk. Though not in the middle of the hustle and bustle of downtown London, it was quiet and relaxing. No traffic noises. Nice neighbourhood. Only a short walk to the closest Underground station, so really easy to get any where. A short block from Hyde Park. Many restaurant choices only a few blocks away. Our room was not quite ready, so we enjoyed a drink in the bar adjacent to the lobby. The hotel is not huge, not sure how many rooms, but seemed very intimate, more like a boutique property. Our room was clean, overlooking the front of the hotel, and while not quite spacious by North American standards, it was adequate for our needs. The bathroom was a bit small, but all we needed. The starring feature for us was definitely the daily breakfast, and the breakfast room staff. There was everything you could want: hot and cold, juices, coffees, teas, eggs, bacon, potatoes, toast, fruit, muesli, dry cereals, oatmeal, meats and cheeses and the list goes on. When speaking to the breakfast room staff, we mentioned we were leaving too early the following morning to enjoy one final meal. They asked what time we would be leaving and we explained we were heading back to Heathrow to meet friends and to continue on to Southampton for a cruise, so we'd be leaving about 5am. No problem, they promised a boxed breakfast would be waiting. And it was, fruits, meat and cheese sandwiches and freshly brewed coffee, all boxed and ready to go with us. As for the hotel in general, the décor was understated, dark woods and rich fabrics. Our room was always clean, toiletries replenished daily. If we needed anything, we had only to call the front desk, or, in my husband's case, stop into the bar (to get ice for drinks in our room). I booked this room using Aeroplan miles so it did not cost us anything, but we did see the bill, and had we been paying, we felt is was reasonable. We would highly recommend this hotel.
Room and bathroom are too small, none of rooms except suites have fridges. Too stuffy and not properly air-conditioned. Misleading advert in the lift : Book directly and get free breakfast and 10% off. Breakfast is not free and costs 15 pounds . I booked directly via Best Western but they did not offer me breakfast saying it is only for some phone bookings or directly with Mornington hotel. So, who owns and controls it? Best Western? Are you still the BEST? There is also problem with a quantity of sockets and wifi on Apple products works via connection through apologin.com and disconnects. Bed was really too small even for a single person and not very comfortable. Rooms are too close to each other and you can hear doors slammed by your neigh boroughs and their conversations. Late checkout 10 pounds per hour!!! Can't believe hotel in a such a huge demand:-) For price 161 pounds for 2 nights I was expecting much more. Good things: newspapers availability in the lobby, smiley staff, location is near Lancaster Gate tube station and near the Hyde Park where you can have a pleasant jogging or walk.
you walk through the door into a great little reception area , polite and helpful staff , we were asked for a credit card and made to put our pin in even though we had pre payed , wasn't too sure about this but got a receipt upon leaving , our room was very nice , a little tight around the bed but I managed , a more unstable person might struggle a little . bathroom was good with a great shower. breakfast was fantastic , the only downside would be the noise from the room above , this is due to the wooden floors within the building ,the location is spot on
I have an interview tomorrow in London, hence my stay. I chose this hotel due to the free Wifi to do my interview research. The wifi keeps breaking and blocking me out and i dont know why (they said its because i am using something illegal, but i have no idea what? All i am researching is effective marketing campaigns). Reception didn't know either and said i need to switch off my laptop and wait for half an hour so I can't do any work for that period of time. My room is extremely noisy. Every time someone comes up in the lift, it makes a very loud, unnecessary noise. I can hear literally EVERYTHING the room next door are doing, including playing loud music. I rung reception to ask them to turn it down, they turned it down but not enough, what am i meant to do? It basically felt like I was basically in the same room with these people, i can hear what they are saying, where they are walking and especially the hair dryer. I am really worried if and when they come home tonight drunk and noisy. These rooms aren't sound proof. There is also a very loud noise coming from the bathroom? the pipes? I'm not sure. but it is not normal My room is right outside a pub, everyone is outside and is so noisy. I asked to move to a quieter room, but reception say there is absolutely nothing they can do. they gave me ear plugs, told me to drink coffee and my interview isn't that early anyway in the morning. Ive also rung up to see if there is anything they can do - they offered me a refund on my room if i can find somewhere else to say. if "I" can find somewhere else to stay?! why should i have to find that place to stay. I am so busy trying to revise for my interview that I don't have more time to waste trying to find somewhere else to stay, why can't they do it?! Ive already wasted enough time and my money.
I chose to stay here again after flying into Heathrow. As with my last stay, the hotel looked just like the website and the room was comfortable. I chose a single room this time, and I was surprised at how big it was - I'd been expecting a bit of a prison cell since it is in a listed building, but there was ample room for me and my 3 bags. I was woken in the night by a loud guest, however the front desk were very responsive in asking them to be a bit more considerate, and I soon got back off to sleep again. The breakfast is buffet style, however it is worth mentioning that there are other items that can be prepared for you - make sure you look at the menu before you choose from the buffet! My fried eggs must have been sitting out for a while and were inedible, and had I realised earlier, I would have asked for poached eggs from the menu. I would have liked to see the choice of granola in the cereal section, but there is a good selection on offer. I would definitely look at staying at the Mornington again in the future.
This hotel is well placed just a 2 minute walk from Lancaster Gate underground station. Helpful and welcoming staff - I was able to check in early as the room was ready. Receptionist phoned about 15 mins after we got to our rooms to check all was ok. Very clean room with everything you needed - plenty of plug sockets, hairdryer, safe, iron and ironing board. Very quiet. Not a huge room but big enough. Breakfast was excellent - a wide range of foods available on the buffet but you could also order porridge, eggs, omelette, etc. Really enjoyed our stay here - great hotel, very close to Hyde Park and the underground system. Would definitely stay here again. Thank you.
Have stayed at the Mornington for many years. Advent of the Heathrow Express to Paddington Station enhances its location for international travelers. 15 minutes on the Express and a ten minute walk and you're at the hotel--just a few steps from the Central Line and across the street from Hyde Park. The hotel's rooms are small, though some on lower floors have been updated and are larger. Room 101, for example, is a two-story loft--really nice! Not a lot of frills--art on walls, etc--but functional. Unusually for London, weather during our stay demanded AC--effectiveness varied by room. Breakfast is both full English and Scandinavian. Staff quite eager to please--handled luggage issues effectively and worked hard to get us into rooms as soon as possible, given our early morning arrival. Will definitely continue to return.
I stayed at the West Western when my usual hotel (Corus Hyde Park) was unavailable. It is more expensive but the rooms are bigger and the breakfast is very slightly better. This place gives you a comfortable night in a great location. You get what you pay for!
We did have another hotel booked for our holiday, but it turned out to be a disaster so we had to find last minute room for us. So, we booked this hotel as it was only a short walk away from our original hotel. It wasn't the cheapest option, but it was worth every penny. We had very modern, small room with nice and clean bath room. Only minor thing was that our room was next to lift, but when you got used to that it wasn't a problem at all. Besides of that room was very quiet. Staff was friendly whole time during our stay and they made sure we got everything we needed. Lobby bar was just lovely. All and all we had great time!
This was booked as part of a 50th birthday surprise and at £150 it wasn't cheap. We were disappointed with the size of the room with barely any room to move around the bed, we asked if there was a larger room available as it was for a special event, the staff were polite and gave us two other options which were slightly bigger but the view was a noisy air conditioning vent/pipe and no natural light. We ended up staying where we were originally. The room, though small was clean and comfortable, the breakfast was lovely and 11am checkout was welcome. The pictures on the internet focus on the extensive lobby and library room but don't be fooled by all the space it is worth checking when you book what size the room is and what your view is as you could be very disappointed
Location ideal for central London Kensington Gardens just across the road. Tube station 2/3 min walk Lancaster Gate. Helpful staff,clean, quiet, great breakfast ... Rooms may be small, but more than sufficient .....
I was upgraded (for free) to an exec suite - this was most welcome as I'd stayed in one of their (much) smaller single rooms previously. The room was on 2 levels (bedroom, on first floor, bathroom and 'lounge' on ground). There was tons of space. Didn't try the bar o rrestaurant, but there are some small convenience shops and pubs nearby. Great location for Hyde Park and Lancaster Gate tube.
This hotel was surprisingly nice. My single room was spacious and very clean and updated. Hair dryer, iron, drycleaning options - everything you'd expect from a nice hotel. It is just a few steps from Hyde Park, a block from the Lancaster Gate tube and ~10 minute walk to Paddington Station. Highly recommend, especially if you get the price that I did (under 100 pounds).
We had room 506 initially. A small room with no view. But the major issue was the tapping noise in the room which was very noticeable late evening and early morning It disturbed our sleep so we gave up after 2 nights and asked to change room. We got a larger room at the back with a nice view overlooking a pub. We were not disturbed by any noise after the change. Both rooms were recently refurbished and clean. The reception staff were very friendly and helpful. Very good location near tube and Hyde Park and well away from disturbing traffic.
Stayed here for our wedding anniversary . a lovely welcome from Pauline ,we were upgraded to a suite which was lovely with a bottle of Prosecco a lovely gesture .also a lovely welcome from Pauline ,who was very helpful .
The thing I was surprised over was that their breakfast was bigger and better then I thought. The location is good, not far from Lancaster Gate underground, otherwise the area is mostly hotels, two pubs and a few restaurants. The room was small and did not have a workplace as it said in the description and I ended up on lower ground in a small room that was like London-a bit damp.
This hotel cca 10 min walk from Paddington (direct train to airport) is quiet street near from Hyde park. Old style viktorian house with small rooms. With respekt to size is room enough furnished. For breakfast is good choice of meals. Hotel is clean, staff is polite
Spacious room with King & single beds & lovely private terrace. Beds are very comfortable with great pillows. Easy walk to restaurants and bars in Mornington. Only issue was noisy cleaning staff, but it was 10am so we should have been out of bed !! As its only an hour on the freeway from Melbourne, it's a great place for a lazy weekend away. This was our 4th stay & looking forward to staying again.
This was a great choice for our base during a 3week trip. Three stays and excellent service. The staff were helpful, polite and recognized us on each return. They accommodated us after a noisy air con kept us awake and a shower head came loose by reducing our rate. They kindly stores bags for us, assisted us with laundry. The breakfast is very well done and more than ample. I'd return here over and over. The location is just right.
We stayed for 3 nights. The room was small but sufficient for a short stay. There were: ironing board, basic toiletries and tea/coffee facilities and a biscuit added every day. The room was clean. Don't expect a nice view from the window. Lancaster Gate station is within a few minute-walk as well as Hyde Park. Oxford Street is 10-15 minutes away on foot. Quite good hotel in a quite good location. Don't rely on the reception to call the taxi. It didn't work. Free wi-fi in the room.
When we arrived at just before 2pm on the Sunday afternoon, we were not greeted at reception but waited and I had to ask to be served - we were told our room was not ready as previous guests were 'still in the room' and to come back later. We advised we were at a concert in Hyde Park and that could mean 11pm and the advice was to 'check in then'. Instead we went to grab a bite to eat and returned at 3pm to be advised the room was still not ready - it was finally released at 4pm. The room itself was clean and comfortable and quiet - the bed was big and comfortable - had a cracking nights sleep and the shower had a lot of early morning power to wake me up! Breakfast was in the basement and the staff member serving could not find our booking, and tried to say we had no breakfast - I had to insist this was paid - she found our room and then just pointed at a table and ordered us to sit there and then left us. We found our own way around the breakfast offerings which were short of eggs, bacon, sausage and white bread. I also could not get a refill of coffee from the staff member. The room is great, the staff service left a lot to be desired.
We booked the Mornington Hotel directly through the hotel website back in April 2016 ready for our trip to London to see Carole King at Hyde Park on 3rd July. We got an amazing deal - £133 for a double room for 2 including breakfast (advance saver rate). I was impressed to receive - a week before our visit - a lovely email from Jurate the operations manager asking if there was anything his team could do to make our stay special. I replied to thank him explaining that our visit to London was to see Carole King - a treat from my husband for my upcoming birthday and how excited I was! On arrival at the hotel I was wished happy birthday by the check in lady which made me smile. We were early so returned after lunch to check in fully. We were allocated room 106 on the first floor and the housekeeping gentleman greeted us as we came out of the lift and helped us locate our room (nice touch). Inside the room was a printed note to wish me a happy birthday along with a complimentary bottle of prosecco on ice and towels on the bed shaped as an elephant!! I felt very special indeed and very touched at the effort the hotel had gone too! The room was very spacious, modern, spotlessly clean and very tastefully decorated. The bathroom had 2 x bathrobes and pairs of slippers which was an added treat I wasn't expecting. Lots of lovely features - a mini bar that wasn't too expensive (£3.50 for bottle of Stella) and doubles as a mini fridge, lots of toiletries, various lighting options around the bed (dimmer, reading light etc), professional hair dryer, air conditioning….just lovely! The breakfast was seriously impressive too - so much choice and good quality too (Wilkins jam, boxes of Kelloggs cereal, nutella etc). You can also order omelettes, porridge, pancakes, other coffee options (Latte etc) for no additional cost. The staff in the hotel (especially check in) were lovely and you could tell they genuinely care about your stay. The hotel is extremely close to Lancaster Gate tube station on the Circle line - very quick and easy to get back to Euston the next day. It is also pretty much opposite Hyde Park so perfect for our purpose. I would stay here again in a heart beat - a real gem of a hotel!
Hotel was very well presented and had recently been re-furbished. The location was perfect in that it was pretty central. (Close to Hyde Park and Lancaster Gate Underground Station). Notting Hill was also within walking distance which meant we were also close to a number of good eating places
Room was all we needed for a one night stay, clean, smaller than some we have stayed in but sufficient. For what you get the price is high but that is London prices.The reception staff were polite and helpful. If you don't know London the hotel is less than 5 minutes walk from Lancaster Gate Station on the Central Line, which in a few minutes on the tube takes you to Oxford Circus and the main shops. We were going to a concert at the Albert Hall, it was a pleasant walk across Hyde Park (c.25 minutes). Hyde Park is just a few minutes walk away, we went to the Serpentine Café which has a lovely view across the lake. For breakfast we went to The Craven in Craven Terrace around the corner from the hotel so can't comment on the hotel food. We wanted to try Sheila's for breakfast in the same road but that was full.