Best Western Mornington Hotel London Hyde Park

If possible, I would have rated this hotel with a 3.5. I was generous in giving it a four. It is in an absolutely awesome location and just a two block walk to the underground station at Earls Court. The hotel is modern, clean and has a very friendly staff. A lot of quirks though at this hotel. There were three of us in a very small room. We had booked a room for three but did not realize that practically only one of us could be up walking in the room at a time. The rooms have absolutely no storage area or luggage, no drawers to put clothes in and just one rack with about five hangers. Yes, it was that small. The beds were comfortable, but the air conditioning was really strange in that every day it was either too hot or too cold and we couldn't control it from our room. We always had to go to the front desk ask them to control it. If they adjusted for the room, being too warm, it rapidly became like a refrigerator. If they adjusted for the room, being too cold, it rapidly turned into a steam room. There was no middle ground! Towels are another issue. There wasn't a day that went by, but we didn't have to go to the front desk to get more towels. Even though there were three of us in the room, rarely did we get three towels on a daily basis. Perhaps if there were just two of us in the room I'd consider staying here again, but never again with three.

The location is wonderful, the breakfast is good , but all the other things are terrible. The service in the reception is very bed and unfriendly, the room is in a construction area with scaffolding view to your room. I had very bad expierience

Excellent hotel, good value for money. The location is good for parks and theatres. Rooms more than comfortable with air conditioning which was very welcome. The staff were very friendly and helpful. Offering quality breakfast and comfortable lounge area.

A very comfortable stay. The bedroom was quiet and spacious- and breakfast was excellent. My only criticism relates to the reception staff. They seemed a bit dozy.. no welcome greeting when I checked in , and in the morning the newspapers delivered to the hotel lay wrapped up outside the front door untouched . Nobody took them in until when I saw they were still there at 10.45am (!) ,I brought them and handed them to reception..

The hotel is very centrally located, near a Hyde Park. We stayed for one night, during a heat wave, so were looking forward to an air conditioned room. When we first arrived, the a/c was working, but at some point later in the evening, it stopped working. It was only blowing warm air and the controls were useless. I called the front desk and they said they would adjust it. The room never cooled down and it was very difficult to sleep. I called again in the morning and then they said there was a fault and they could provide a fan. I chose this hotel because I knew it would be very hot and air conditioning was a necessity. After we left, I emailed the front desk manager to complain, but he has yet to respond. Very disappointed! And HOT.

Clean, nice Team, good A/C, good Location, Price 👍

Excellent location, service and comfortable room. I stayed here during a heatwave and unlike other hotels, they had air con! What a bonus!

A lovely little find, just off the Bayswater Road, opposite Hyde Park. Staff were incredibly helpful and friendly and the pricing is very good for Central London. Located less than a 8 minute walk from Paddington, it's great for connecting all over London

We did NOT appreciate the room type change. While described, at check-in, as an upgrade, it provided an extra bed, which we did not need, removed a refrigerator that we wanted, and put us in a room overlooking a central shaft.

I cannot fault this hotel. Very conveniently located, very clean, staff helful and polite and overdeiivers on aspects most hotels are stingy about such as toiletaries, drinks biscuits etc. Even their towells are of a higher standard than usually provided. Breakfast absolutely excellent.

Hotel is ok, very small, beds were comfortable, rooms were tiny. I spent 10 minutes waiting on staff who seemed to all be away at the same time. Good breakfast!

the only good thing about this hotel is the location, however there are other hotels with better service at the same location

Fantastic stay! The hotel is in a perfect location, just a short walk from Hyde Park and Paddington station. We were upgraded to a family room, which was spacious, cozy and spotless. The breakfast was excellent, with a wide selection of buffet items and delicious made-to-order hot dishes. Everything we tried was fantastic. What really made this hotel special was the staff. They were incredibly kind, helpful, and made us feel right at home. My boy asked for a hot chocolate that wasn't on the menu, and they went above and beyond to make one for him. He said it was the best hot chocolate he had during our entire trip to England! Another great touch was that they offer early check-in when rooms are available, and if not, they'll store your luggage free of charge so you can go out and enjoy the city. It's little things like that that make a big difference. Highly recommend and would definitely stay here again!

The hotel is well maintained, nice breakfast, comfortable bedding. A bit noisy if someone talks outside your room but can't hear people in other rooms.

Overall good value with some hesitations. On the positive side, lots of outlets for cpap and chargers, quiet, AC worked beautifully. Staff was very friendly, helpful, and prompt. The room was clean. The location is also very near to Kensington Park, so near some nice places to visit. It is not as near to Paddington Station as you may think. Not so positive was the small bathroom, the 3 inch high bottom door jam into/out of the bathroom that was a tripping hazard and caused several stubbed toes, the awkward placement of the toilet roll holder, and the lack of food amenities at lunchtime and dinner. As well, if you have dietary restrictions (wheat allergy here) and you plan on having breakfast at the hotel, plan ahead or they will not be able to accommodate you.

We had a very pleasant stay at The Best Western Mornington Hotel Hyde Park London. Everything was great - the room, the reception and especially the breakfast buffet with a very friendly staff and a good selection of food. We would very much like to come back next rime we are in London.

We were so impressed with this hotel. Staff on reception were excellent and accommodating. Attractive communal areas, lovely large room, good breakfast, great London location, very quiet yet very convenient for everything. We had a lovely time and will definitely return. Extras like snack treats and newspapers etc were very welcomed. The good reviews are a fair representation of this hotel. This was great value as we got a Best Western buy one night get one night free offer. We'll stay longer next time. Only annoyance was I left my medication on the breakfast table and I returned within half hour (before the end of service) to be told that I had indeed left them on the table but the waiter had put the tablets in the bin! I know it was my fault but I think they were a bit quick to do this and it's a good job that they weren't essential medication. Make sure you don't leave anything in the breakfast room!

We are really happy with our 2 night stay at Best Western Mornington. It was a perfect location for our arrival at Paddington station. The room was a good size, clean, modern, with everything we needed. The staff were all great to deal with - from check in to the breakfast room. The breakfast was amazing - lots of choice, good quality food, and helpful staff. I would recommend this hotel for all these reasons and would be happy to book a room there again in the future.

Just had a wonderful weekend stay with friends. Good sized room with windows that open so we could enjoy fresh air. Staff were genuinely welcoming and friendly. Breakfast was good with a range of hot and cold options. Fantastic location, only a short walk from Paddington & close to Kensington Gardens. Lots of restaurants and coffee shops nearby. Great value for money.

Easy check in, and check out, polite staff. Great location for Kensington Gardens / Hyde Park.

This is a good hotel. The rooms are fairly basic, but it is clean, and the staff are very friendly and helpful. There are free snacks in the rooms. Breakfast was especially good, with both an extensive buffet of cold items and made-to-order hot items -- all included in the flat price. The location is great, in the upscale Kensington area and close to Paddington station. The floors were a little creaky, but otherwise it was very quiet.

Great hotel in a central location!!. My husband and I recently stayed at the BW Mornington Hotel. The hotel was clean, modern, and our room was a good size for two adults. We liked that they had a bar with a comfortable lounge area to decompress each evening. The Hotel is located near all the main attractions but far enough away where it was peaceful and quiet--also very safe. There were many restaurants, pubs, and shops near by. There were two City Sightseeing bus options with a stop just under a mile from the hotel-- we purchased tickets to ride around the city for 2 days so this was very helpful to have the stop nearby. Hyde Park and Kensington Gardens are literally right there which we took advantage walking through and enjoying the scenery each day.

Fantastic hotel, well priced. Very friendly staff. My mum & I visited for 1 night on 22nd April,had a twin room. Great beds, lovely bathroom and TV,tea/ coffee making facilities. Lovely & central for Hyde park, Oxford St etc

This hotel is by far the worst hotel we have stayed in. If you are not on the premium floor all other rooms are subpar. Check the dates of the pictures posted as many 2011. The front office staff are rude and use chat GTP to answer all questions. They were blaring music in the library and would turn off everyone a guest would walk in.

I booked a day room to use after a running event in Hyde Park! Room was clean and ideal. Excellent service!

Lovely staff & clean rooms. But no water for shower. They need to have the water pressure looked at. Changed rooms, but still had the same problem with low water pressure both in the shower and taps.

Booked room was very small and not really cleaned well. After contacting the reception we got immediately help to upgrade to a much better room a day after. From that moment on we really enjoyed our stay. Breakfast was really excellent, nothing was missing. The poeple working in that area were really kind, friendly and provided an excellent service.

Clean. Friendly staff. Excellent breakfast selection. Good location. No noise. Near Lancaster Gate Underground. Across the road from Hyde Park. Would return.

I booked a weekend in London for sightseeing with my wife, For me, when I go to london, I use the hotel for sleeping as im gone from early until late evening sight seeing, shows, shopping etc... For this reason, this hotel is perfect, its clean, warm and in a great location. Its good value for money. The staff were polite and helpful Its far from perfect if you want luxury, this hotel isnt for you as the rooms are small, no spa, pool, restaurant etc.. but for what most tourists need, it suffices perfectly well. Like all of london there is contruction work adjacent but they are part of the Considerate Construction Alliance. Work doesnt start til 9.

A very good London Hotel and very well situated near Lancaster Gate and a stones throw away from Oxford street Very near Lancaster Gate Underground and Hyde Park. Very reasonabley priced hotel. The room was very nice and very clean and tidy compared with some hotels we have stayed in costing a lot more. Breakfast was very good and the restrauants staff very welcoming as was the reception staff. We had only one minor problem which was sorted over and above our expectations. Would definitely revisit before the end of the year.

Excellent, really comfortable, great staff and fab location. See you again soon.

Really lovely stay in a peaceful area of London, stones throw away from Hyde park. Staff were very friendly and I was upgraded to a gorgeous, spacious room while on a short stay. 10 min walk to Paddington station. Would definitely recommend to a friend.

Hotel is stylish, clean, modern and only a stones throw from Hyde Park, and Paddington Station only a 10 minute walk away.

Second review as i stayed here previously around February 2025. Only complaint was that there was a lot of building work around the property. This was taking place when i visited around a year ago. However this time i literally had scaffolding directly outside my window and could see builders boots (working) from around 0830AM. I appreciate this may be outside the hotels control but feel guests should be made aware of this. I had to keep the curtains closed whilst getting ready! It was a nice touch to have cans of drink and confectionery in my room upon arrival. I would also like to add the staff at breakfast each morning were very helpful and friendly. The new feature of hot food being cooked to order is very welcomed. Staff at reception did not seem as attentive as previously but I believe the General Manager was away on leave as i did not see him during this visit. Overall for a central london hotel i find this hotel good value for money and a more intimate option than compared to the big chains.

Fabulous hotel. Very clean, friendly staff, good breakfast. Comfortable beds. Brilliant location for underground, Hyde Park and Central London

I've actually stayed here three times now (pre-booked on company expenses). Each time, the water from the sink in the bathroom has been nothing but scalding hot, no matter which way you turn the tap. I thought this was a one-off, mentioned it the first time I stayed, and they didn't seem to believe me. A few months have passed and I'd forgotten it was this hotel that had this problem. No cold water, so can't fill up a glass of tap water to drink, and can't brush your teeth in cold water. So strange. This time as well, the air con is a puff of warm air and no better. Rubbish. On the plus side the location is convenient.

Great room and amazing staff , breakfast staff were very good Room could do with a little updating but on the whole very good , added touch with the drinks and snacks , thank you All the staff weee great but the breakfast staff were so friendly and couldn't do enough for you Decently would stay again

Eveything was very good. Room, cleanliness, location, breakfast, politeness, all was great.

Location is fantastic for walking in Hyde park or taking the tube anywhere. The staff are particularly friendly and welcoming. The breakfast staff couldn't do more and the breakfast is excellent with lovely fresh fruit and cheese meats and smoked salmon as well as a good selection of hot food to order. There is building work around the hotel but it was very quiet at night. We stayed on a 2 nights for 1 offer you couldn't get a better deal!

Hotel in good location room good staff friendly can't fault it

Great location. Superb Customer Service. Comfortable accommodation. Attended for a business trip. Arrived early and allowed early check in without fuss or extra fee. Staff were friendly and welcoming and the hotel reception, lobby and bar really comfortable and welcoming. Staff. Couldn't do enough, all were professional and welcoming and when we needed an emergency shirt pressing (you have no idea) they recommended a local launderette who assisted us within a couple of hours. We also needed a late night bar opening and they were more than happy to accommodate. Other staff - cleaning and restaurant were all really friendly and also welcoming. Location. Perfect. Not in the middle of everything but it's all within reach, without fuss. Rooms. I had a single room. Single, but spacious, modern and comfortable and the cleanliness was superb. Breakfast. Easy, varied and no hassle. Would I stay again? 100% and I would as a business trip or family : couples stop over without hesitation.

We arrived early morning and was allowed to check in early, great location to walk into the city, friendly staff always there to help with anything. Room was clean, had tea bags, coffee and milk. Although was slightly loud from other guests, but would definitely recommend staying here

Very happy with my stay. Everything was absolutely amazing and perfect. Couldn't have wanted anything else. Very pleased

Everything was absolutely amazingly perfect

Very friendly & helpful Clean Quiet Super shower, lovely & big Great breakfast Nice bar area Great stay Close to the tube Nice safe area

Not knowing quite what to expect, we were both really delighted with our stay at this gem of a hotel. Having stayed at a number of hotels in London in the past, this was easily in my top 3 - great location, near to Hyde Park; clean and pleasant double room; very amicable staff and a proper full breakfast. Also, a fabulous pub around the corner (The Mitre) with sumptuous food and Real Ales. This hotel is fully recommended - totally value for money.

We booked this hotel for one night. The hotel was within walking distance from Paddington Railway station and was conveniently located for visit to the Natural History Museum. The room was clean and tidy, however the room we booked was an economy double room and was rather small. The pictures on the website show a bed with bedside lamps either side, however read further down and you will see it mentions that some rooms are smaller. Our bed was pushed up against a wall and the door to the room pushed up against the bed on the other side . If you get up in the middle of the night, there are no lights to switch to reach out for and you are in the dark. The rooms are quite close to one another and we were disturbed by the occupants of another room at 2.00 am, that's the way it goes sometime. There were building works next door but we weren't disturbed by them. If I stayed again and I would I would chose a bigger room and try the breakfast, we didn't book it. Reception staff were friendly and helpful. TV worked apart from no BBC channels.

We love staying at this ideally situated hotel near to Hyde Park and have stayed several times now. Things weren't 100%, but let's get the nitty gritty out of the way first, to end on the good points. On arrival, as Diamond Select loyalty members, at check in, I asked if we had received an upgraded room and was told we had. We had booked an Executive Queens room. On arrival at the room, we were disappointed to see the bed was two singles pushed together…with two single duvets!! My husband went back to reception and was told it was a family king room, and the best room that was available. He was shown other rooms, but they were smaller and we decided to stay in the one we had been given, so long as the duvets were changed to one larger duvet. This was quickly done by housekeeping. Also, on check in, the member of staff did not seem aware that for our loyalty status, we could choose a drink voucher or 500 points. However, in the end she did say we could get a drink from the bar and she would put notes on the system. The bathroom was small and the toilet had a very weak flush. After showering you had to open the glass partition to get out, which pushed water onto the floor. The sink tap did not seem to get cold, only hot. The stripy wallpaper behind the bed was quite scuffed and looked dated. The wardrobe was difficult to access due to the layout, and there was no bedside table or light on one side of the bed, meaning one of us did not have enough light to read by. Internet dropped out several times during our stay. To be fair, we had a letter in the room and an email, asking to make contact if there were any issues, and apart from needing the duvet, this stuff wasn't worth calling them about. On to the good…so, the location is great, right by Hyde Park. The room was reasonably spacious, light and airy with two windows overlooking a quaint cobbled street and mews houses at the back of the hotel. It was quiet. There are lifts in the hotel. The bathroom, though small, had good thick white towels, slippers and Rituals toiletries and a heated towel rail. Everywhere was clean and we had waters, Cokes and Kitkats waiting for us in our room, which was appreciated. We were there for 2 nights and enjoyed the freshly cooked breakfast both mornings, which was, as usual, very good and hot. The bar area is pretty, like a mini library. The one thing that keeps us going back…the staff! All really friendly, and a lot of them we recognise from previous visits over the years. To us, that speaks volumes..if staff stay in the same place for long periods of time, the management must be doing something right. From housekeeping to breakfast staff…brilliant service, always. Thank you for, on the whole, another great stay.

The hotel is beautifully decorated and feels amazingly luxurious. Great value for money and lots of space. We were met by welcoming friendly staff and everyone working in the hotel and breakfast restaurant was helpful and couldn't do enough for us.

Brilliant location. Lovely room, we were upgraded to an executive room with 2 floors which was lovely and extremely comfortable. Absolutely fantastic breakfast with such lovely staff, so friendly and brilliant service. Lovely receptionist as well. We had a brilliant stay, thank you very much.

My favourite hotel in London. Stay here for the 4th time. Very nice and helpful front desk. Great location. Highly recommend to all friends and family visiting. Thanks from the Hotel Operations Manager. We hope to see you soon !

Great location, hotel is central yet quiet. Warm welcome from the young man at reception. Stayed 2 nights, had a king size bed which was very comfortable. The couple of requests were quickly met (shower mat, water in the room and an extra mug -only 1 was originally provided). Excellent breakfast. We appreciated the little chocolate treat, thank you! Overall, great value as well so would definitely stay again :)

Excellent location only 200 meters from the metro and bus stops. We had a very pleasant stay and really appreciated the warm welcome, as well as the possibility to leave our luggage both on arrival and after check-out. The room was small but the bed was comfortable. There could be a bit more space in the wardrobe to store clothes. The room also lacked natural light since we were on the ground floor. There was a smell of cold tobacco in the room when we arrived. Despite these minor issues, we still had a very enjoyable stay and would recommend this hotel.

A great location close to Paddington Station, Lancaster Gate tube, Hyde Park, Oxford Street, Soho etc. The check in experience was good, with the room being made available an hour earlier than it should have been. The decor is very good across the whole hotel. Whilst the bedroom very comfortable providing a great nights sleep. Breakfast was freshly cooked, with a huge choice of options and superb service from the staff. We'll be back…

The hotel was terrible. The shower head hit my head while showering, and I'm 165 cm tall! No cold water, it was boiling hot. They said it would be repaired, but it wasn't. Staff shouts in the hallway, and the hotel is very noisy. A room with a view of the kitchen drainpipes. The stairs creaked so loudly that it woke my partner up in the night. You can hear everyone in the hotel. Breakfast is mediocre for a 4-star hotel, and as a bonus, you're woken up at 8 a.m. with a jackhammer because the adjacent building is a construction site. They could have informed us of this beforehand. All they offered was an apology. It was supposed to be quiet on Sundays. It wasn't. Work was also going on Sundays. No one says anything when you walk into the hotel. There's no warmth or attention to guests. All in all, it was terrible.

I had a wonderful stay at this hotel. The staff were very helpful and attentive, and both check-in and check-out were quick and easy. My room was clean, fresh, and larger than I was expecting, which was a lovely surprise. Shower was a little awkward to use, but not a major problem. The location is excellent — a really lovely area and so close to Hyde Park. Although there was some building work next door, it didn't detract from the experience at all. Being able to run through Hyde Park in the morning and walk through again in the evening was a real highlight. The park was beautiful and made for a great start to the day, especially seeing people out and about and soldiers exercising the horses. I also appreciated the thoughtful touches, like the complimentary drink and chocolate bar in the room. Overall, a very enjoyable stay and I'd happily return.

We loved staying here. The location was perfect, within walking distance to Paddington Station, Hyde Park, and High Kensington Street. The rooms were comfortable and clean, and the staff was all so friendly and responsive. The breakfast was delicious and had ample choices, even for vegetarians!

I would really have liked to give this hotel top marks but there were just a couple of minor niggles with the room. One, was the water temperature - which I think has been mentioned by other reviewers; we. too, could never get cold water. The other was that the duvet was a bit on the small side for a 2-person bed and we were continually having to fight for possession each night! Other than that, the room was perfectly o/k and thoroughly serviced every day. The bed (duvet aside) was ultra comfortable and we had everything we could need. We liked the location of the hotel - nice and quiet but only a few minutes from Lancaster Gate Tube Station or Hyde Park. The stand-out feature for us was the breakfast room, where the staff were exceptionally welcoming and helpful and we could help ourselves to the well-stocked buffet and order up freshly-cooked hot food as required. It was a brilliant start to the day and that alone is worth 5 stars! We would definitely stay here again.

Great location, just few mins walking to Lancaster Gate tube station and about 8 mins walking to Paddington station, it's safe to walk alone and plenty of restaurants and grocery stores along the road. Neighborhood was quiet and safe. Stayed 3 nights at this hotel, staffs are friendly and helpful, they're able to make early check in for me after my long haul flight, so that I could take a quick shower before my early meeting, much appreciated!!

Hotel was spot on - service was really good, breakfast tasty and plentiful, they had continental and you could order fresh cooked. Poached eggs were lovely. Couldn't fault the staff. Beatrice on check in contacted me to see if the room was OK, she then brought along a selection of teas, peppermint, camomile and Lemon and Ginger when i informed her i didn't like the caffeine ones. The gent in the restaurant in the morning also deserves a particular mention, on the hole, they couldn't do enough for you. location was perfect for Hyde park and that area. i would use this hotel again if needed.

We stayed in the Mornington Hotel for 8 days. The entire staff was most accommodating. They truly made you feel like a special guest, and made sure you were comfortable. A special thanks to Iwona, Jolanta, Szymon, and the chef extraordinaire for the best service and deliciously cooked breakfasts. The rooms were very nice, and the room was made up each day and if we needed anything, it was provided immediately. An added note is that for the location, it was surprisingly quiet at night! I would not hesitate to stay at this hidden gem of a hotel again. Another plus is a 10 minute walk to Paddington Tube and rail station, and a 5 minute walk to Lancaster Gate Tube station. Thanks to the entire staff for exceediung our expectations!

I'm extremely disappointed with Best Western's handling of a clear reservation error. After modifying my travel plans, the system created a second booking instead of updating the original. Change from 10/19-10/22 to 10/20-10/22. This resulted in two parallel reservations—something staff should have caught immediately. Now, Best Western claims a refund for one room is “not possible.” If a global brand cannot resolve an $800 mistake, what does that say about its priorities? If money is this tight, what else is being cut? • Are buffet food safety standards compromised? • Are linens left unchanged to save laundry costs? • Are dishes merely wiped instead of properly washed? I've requested escalation to the highest level and will continue posting on every platform until this is resolved. A major corporation should value integrity over squeezing customers. Best Western, do better.

I stayed at Mornington from 20/10 to 22/10 after modifying my reservation at the hotel's own suggestion. Despite notifying them via email of my adjusted arrival date, I was charged twice—once for the original reservation I didn't occupy (£615), and again for the modified one I did (£546). Beatriz and Sofia repeatedly refused to acknowledge the modification, insisting I was a “no-show” despite clear documentation and check-in records. Their responses avoided the core issue and showed no intention of resolving the double billing. This experience reflects a troubling lack of transparency and accountability. I've requested a refund and will continue to escalate this publicly until it's resolved. Travelers beware—Mornington may charge you twice and refuse to make it right.

I would absolutely recommend this hotel. The location is fantastic — just a 6-minute walk from Lancaster subway station, making it super convenient to get around London. The rooms are clean, comfortable, and well-maintained. But what really makes this place stand out is the staff. They're incredibly friendly and always ready to help. I had an issue with my booking (caused by my travel agency), and Anna went above and beyond to sort everything out for me. Thanks to the wonderful team, my stay was smooth and enjoyable. I'll definitely come back here for my next trip to London!

Had an enjoyable stay. The satin curtains were a bit cheap and nasty but otherwise the furnishings were OK. The room was clean and comfortable.

Would highly recommend. Staff were very welcoming and accommodating. Location is first class and quality of the site is far better than the price suggests. I stayed overnight for business so didn't eat there but it was a comfortable room very reasonably priced for the area. Used the bar later and the night bar attendant was excellent. Nothing was any trouble and he was friendly. All in all an excellent stay in a very stylish hotel with great staff.

Great location right by Hyde Park and close to the tube. Staff was super kind and the room was very clean and well cared for. I just booked another stay here for an upcoming business trip. I had the breakfast as well, eggs were prepared perfectly. Recommended spot.

We have stayed at Best Western in many locations now, and always love they're consistency and value. This hotel was particularly charming, with a great waiting area and cozy historic rooms. It was extremely well located just a 10 minute walk to the Paddington Station (train or Elizabeth Line - the main line in London) and a 2 minute walk to Hyde Park/Kensington Gardens. Accommodations aren't cheap in London, so if you want something that doesn't break the bank and is well situated we definitely recommend this.

The dirtiest hotel in London, best sheets filthy, bathroom mouldy. Honestly hands down the worst 4 star hotel in all of London. I would never consider staying in this hotel again nor would I recommend even if this was free. It's just poor from start to finish. Room size, cleanliness etc. Much better hotels and arguably a better price just around the corner….. literally!

Great value for money, would recommend this hotel to a friend. Great location just beside Hyde Park. Staff are helpful with any requests and will do everything possible to make your stay comfortable. Rooms are clean and spacious compared to other hotels around that area.

We mostly had a nice experience at this hotel, except for one huge unacceptable issue that was never solved - the constant inability to control water temperatures. Other then that, rooms were small and basic but as expected for an older building and desirable area of central London, location was very good, all staff were always pleasant and accommodating, and the breakfast was excellent. The staff of the breakfast service were especially wonderful and welcoming. We would recommend that you choose the option of including breakfast in your rate - it is the best deal in London! Unfortunately, the water problem caused much concern and inconvenience. During much of our stay, there was frequently no cold water at all. Turning the faucets to cold meant hot water that got hotter the longer it was running to the point of scalding temps. We made repeated complaints, including to the Hotel Managers, but received little to no response, as if they wanted to ignore the problem in hopes it would go away. We weren't impressed with this lack of response. We were eventually moved to a larger room, where the water problem was less serious, but still present, so we were thankful for that. We don't know if this was a temporary or ongoing problem, but were given little explanation. If the water problem is repaired, we would not hesitate to recommend this hotel.

We had very good experience with this hotel; we enjoyed the great breakfast, hot one was super-tasty, staff very friendly and avialable to meet any request. Well served by transportation so you can get wherever in London but also very quite although so well positioned rigth aside Hyde Park. Rooms were tidy but comfortable. To be kept in consideration for a next visit and absolutely to suggest if you're planning a trip to London!

Staff was great, very helpful and accommodating. The location was great and an easy walk or tub ride to most anything in London. There were two pubs very close by, so no searching for food as we were getting acquainted with the neighborhood. Was pleased to find breakfast was included because we booked directly on their site; and they did a great job providing a variety of foods from fruit to a full english if you wanted it. The croissants were amazing--so often (in the US anyway) you get bread-y blah croissants, but these were flaky and delicious like a croissant should be. The room was ok, clean, tidy but a little aged which is totally fine--we weren't looking for a "boutique" hotel. I would definitely stay again.

Very small rooms, the staff was pleasant. We had asked for two single beds and it was two beds pushed together. Should warn of this. Space is a premium in London but the beds should have been separate.

I was that taken with my stay I left a note of gratitude at reception. From the moment I arrived I felt so welcome with staff helping me to sort parking and looking after my bags whilst I was flapping!! I was attending an awards evening in London and travelling up by car can be quite stressful. The hotel manager left a beautiful letter addressed to me in my room welcoming me as a guest and they'd put some goodies out including kitkat chunkies and Coca Cola ♥️. The room was spotless and I appreciated the call from reception to make sure I'd settled in. All staff were so lovely and accommodating. If I could give you 10 stars I would. So affordable and one of the best hotels I have ever stayed in. Thank you so much ♥️ . My stay was on the 17th of July (Alice O'Shea)

Wonderful Stay with an Exceptional Breakfast! I had a fantastic stay at this hotel and would highly recommend it to anyone visiting the area. The rooms were clean, comfortable (my room was a little small but it's ok for one), and the staff were incredibly friendly and helpful throughout my stay. But what really stood out was the amazing breakfast each morning. The variety was impressive — from freshly baked pastries, eggs made to order, cheeses, cold cuts, to healthy options like fruit, yogurt, and cereals. There was something for everyone, and everything was fresh and delicious.

Clean and well presented rooms, with excellent customer service from all the staff. Wide ranging breakfast menu of great quality and fantastic service. Superb quiet location, but near all London has to offer. Check in was quick and rooms ready on time, with a reasonable time check out.

Really loved it! We just booked an economy double room as we were just staying for one night for an event in Hyde Park. It was great! Lovely little room and great bathroom. Friendly staff. Would definitely return. Had everything you need in a hotel for a city break and more. Felt luxurious.

So me and my girlfriend booked this hotel for when we went to see Zach Bryan. The interior of the lobby was great with air conditioning and fresh water with lemons in. The problem started when we got into our room. The room looked good and were looking forward to unpack until we noticed unhygienic bed sheets plus towels. The towels looked like they had dry stained feces (poo) on them whilst the bed sheet has dried blood on and the pillow sheets had some sort of dark stain. Then we realised we weren't checked into the room we booked. We then complained to reception where they agreed to move us to another room, which was spacious and nice. However, this room also came with its flaws. The base of the bed (Divan) seemed to move around too much, exposing the dust and dirt underneath. I used the shower and the pressure was really weak which I found it really hard to get thoroughly clean. The sink plug was really hard to release and I found it hard to unplug despite how easy it should be. Then once I got out the shower I decided to dry my hair. This disappointed me as the hair dryers plug cover was loose and could have potentially been a hazard if I did not notice. I had to take it down to reception to be tightened. Altogether, I was left thoroughly disappointed with my stay at this hotel. I experienced poor quality from the start to the finish with the room and occasionally staff. For the price we paid, experience we got and location I'm not sure I would stay here again. A 4* hotel advertised but I would more or less say a high 2* and low 3* hotel. The resolution provided, changing rooms, didn't resolve anything and there was just more problems. To end on a high though, the location was second to none and was relaxing going to across the Italian gardens every morning. Equipped with a coffee, breakfast and my phone it was nice to switch off by people watching. There is a couple of cafes around the corner which are delightful, especially Les Filles Cafe which I would highly recommend.

We thoroughly enjoyed our stays at the Mornington. The rooms were on the small side (which we knew prior to our visit) but were very clean and comfortable. The staff could not have been friendlier or more accommodating. We enjoyed it enough during our first weekend stay to book ourselves back in there when returning to London the following weekend. Thank you again, friends!

The staff at this hotel are very friendly and helpful. Location is very good handy for sightseeing in London but hotel is located in a quiet area

Wasn't expecting a luxury hotel but the basics were poor , room was freezing cold , dirty and smelt ‘dirty' Air con / heating didn't work Shower pole was hanging off and plug was broken on the bath so both couldn't be used. Breakfast is shocking no idea how they can charge £20 each for it Upgraded to a family room even though there's only was only 2 of us Returned back around 11pm and the stairs and corridors were covered in bags and bags of dirty linen - good job there wasn't a fire… Place needs a good clean and some air freshener sprayed throughout

I was extremely satisfied with my stay at the hotel. From the moment I arrived, the level of service exceeded my expectations. The front desk staff were professional, welcoming, and always ready to assist with any request. Check-in and check-out processes were smooth and efficient, making for a stress-free experience. The overall service was outstanding across all departments. The housekeeping team maintained the room to a high standard throughout my stay — everything was spotless, well-organized, and consistently refreshed. Breakfast was another highlight. The variety, quality, and freshness of the offerings were excellent, and the staff ensured that everything was well-stocked and the atmosphere remained pleasant and relaxed. Whether it was the reception, restaurant service, housekeeping, or any other aspect, the level of attention to detail and genuine hospitality was remarkable. There was absolutely nothing to complain about. I felt well cared for at all times, and I would gladly choose this hotel again for future stays. It is a clear recommendation for both business and leisure travelers.

My wife and I had a fantastic stay in the executive room (one with a lofted bed). We also had many family members staying in other normal rooms at the hotle. The booking process was a bit more complicated as Best Western seems to operate multiple different websites to book through, but the staff and manager were quite responsive. All hotels in Hyde Park are quite small as a rule, and so we found the Best Western's regular rooms to be standard size for the area. The staff was efficient, and the lounge area was quite nice with 24 hour service. Location was lovely and wifi was steady.

My wife and I had a really nice stay. We were invited to the royal garden party and this hotel was a perfect location for that. Nice breakfast. The staff serving breakfast were super friendly especially the big guy with glasses who is an asset to you. Location was perfect for what we wanted just next to Hyde Park. There are two really nice pub very close by too. We will definitely be back.

I booked this room for $761 for 5-nights, and expected the 4-star service advertised; that is not what I received. I did not originally intend on leaving a review, either positive or negative, but after dealing with someone claiming to be their director of operations and numerous staff at the hotel, I feel it prudent to warn people about this location and their practices. I record my hotel rooms for personal safety on a laptop that automatically backs up to a cloud, to prevent any issues with housekeeping/ unintended visitors. While I was away from my room, housekeeping entered to clean, and upon realizing that I had accumulated some waste bags in my room due to a disability, were seen making some disparaging comments about Americans and said disability. When I brought this to Best Western's attention, I was promised things would be handled by their manager/ assistant manager. I declined their offer for a room upgrade/ nights refund, as I wanted nothing except the comments about me to stop. The manager(s) of the hotel requested that I send them the video directly, so they could thoroughly investigate what happened. After sending them the relevant section of video, I received an email from their director of operations in London, threatening to involve their legal representatives if I did not delete the footage, as I had allegedly illegally acquired it. The director said, verbatim, that "it could seem that you have set up this covert surveillance for the nefarious purpose of entrapment and manipulation." For the record, a laptop that is open and clearly shows video being recorded is not "covert surveillance." Rather than attempting to resolve this amicably, I was threatened with a lawsuit/ legal action and made to feel very uncomfortable by the staff in the day following this email. Suddenly, the front-desk staff would stop talking upon seeing me enter the lobby, smiles would vanish, and it was silent as I made the short trek from front-door to elevator. There are a number of 4 star hotels in the area not associated with hotel chains, and I strongly recommend finding a different location to stay at. In regard to the room, it was borderline filthy when I entered it, especially when looking closely at anything in particular. The floors hadn't been vacuumed in some time, with popcorn, buttons, string, toenails/ fingernails, dust, and various types of liter lining the carpet of the room, the paint on the wall looked atrocious and was peeling off the ceiling in the bathroom, leaving bits of paint on the counter, the cups in the bathroom were dirty, and there was hair and mold in the shower. The hotel has an echo throughout, with sounds from other guests in their rooms being audible at all times through the day, but especially late at night when opening/ closing doors, or simply walking across the floor. They claim the internet is secure, but it's open for anyone in the area to join and watch what you are doing online, and often has dead spots while walking around.

It's a fantastic place to stay for a visit. The underground is nearby, and there are many top places to go after work for dinner or to enjoy breakfast. The hotel has friendly and polite staff and an easy connection to other places if needed. I highly recommend it.

Charming, clean, small boutique hotel with a friendly and considerate team of staff. The rooms were clean and tidy, well aired and no dusty curtains or furniture with air conditioning. Well worth the money considering the location, will definitely stay again

At the risk of disclosing one of the true gems of London, we have to write about the BW Mornington at Lancaster Gate. Great location, resourceful staff always willing to help with our questions, clean, quiet, great breakfast. We really can't enough about how much we enjoyed our stay!

We stayed here for a night and it was as pleasant as it can be. We showed up before the check in time but the lady at the reception was kind enough to check if our room was ready a couple of hours early and it was. Breakfast was good and with options to order freshly made of your choice. The staff was polite and welcoming and we could leave our bags after check out and came back to pick them up in the evening. The location is fabulous just across the street from Hyde park and 2 subway station within a walking distance. 10/10 stay

The hotel was great. Good position close to the underground and Hyde Park. The room was fine, clean and the bed was comfy. We received excellent service, the staff were very efficient and went the extra mile. The breakfast was very good, plenty of choice.

Cannot fault this small friendly hotel. We arrived early and were able to leave our luggage, that was the first big plus! Staff at reception were friendly,helpful and courteous. Room had everything needed for a 4 night stay ,already clean and bright with a large window, good shower, we were grateful to have air conditioning too. Small problem with plug in the bathroom sink, it would not release to empty. We were offered and moved to another room without fuss or delay, on our return we found a bottle of red wine and a letter from Mohammed the general manager. We were pleasantly surprised. Good choice of hot or cold food at breakfast including smoked salmon , great location near tube station (5mins walk) and Hyde Park, some lovely local cafes and restaurants. We will definitely stay here again especially when the 2 for 1 offer is on.

Perfectly located near to Hyde park. Within easy walking distance to Lancaster Gate tube station and Paddington station. Great value for money. Breakfast had a great variety of delicious food. Nice reception and bar area with homely atmosphere. Rooms were clean and comfortable, we had a great night sleep with no noise from the road. The staff were fantastic, everyone wanted to ensure we had the most perfect experience at the hotel. We will definitely stay again.

I always read reviews but to be honest very rarely write them. After my stay here I was compelled to say a few words. Firstly, the location for a central London spot is perfect, easy access to to the best shopping in London, a 2/3min walk from Lancaster Gate station, on many popular bus routes, 5/10min walk from shops bars & restaurant, and a stones throw from one of London beauty spots, Hyde Park. When I arrived I was greeted by a welcoming smile from the receptionist (Maged). I went out of my way to note his name down as he genuinely was so pleasant, patient and helpful, which let's face it, isn't always the case these days. Maged, checked me in swiftly, gave me all the info regarding check out, breakfast etc and also happily answered some questions regarding the area and where I could fined a Boots store (or alike) for example. Which was only a 10mins walk FYI. I stayed in one of their split level suits, which was such a lovely unique room, very spacious (especially for a London hotel) and had all the amenities you could need, including a fridge. The only negative I could say about the I'm was the bath was a little small but this didn't negatively affect my stay or experience as the showers was perfect. Room service was via an app, which I didn't make use of as I went out but the menu selection looked good and the price seems reasonable. There was also a small list of cosmetics and essential that could be ordered via the app too. I read a negative review about breakfast here and the location of the restaurant, which did make me feel slightly apprehensive as I do love a good breakfast while I'm away (it's such a treat). There was absolutely no need for the trepidation, breakfast was delish. So many options, hot food to order with a cold buffet, including fresh fruit, smoked salmon, avocado yogurt, pretty much everything you would expect and want. My cooked breakfast didn't disappoint, my only comment is I wish they offered smoked bacon, which of course is a personal preference. My last comment, is that the staff here are 10/10. Every staff member I encountered, from the duty manger to the cleaner, the receptionist, the waiting staff at breakfast, I even spoke with the chef, they were professional but also happy and personable. Great value for money Great location Perfect stay 100% recommend!

Had a great stay here. Value was incredible for central London. Bed was super comfortable. Was glad I upgraded slightly for a decent sized room and still really good value. The location is very useful for business. Breakfast came super fast and WiFi was fast

This is a wonderful, warm and friendly hotel in a really fantastic location. Hyde Park and the Italian Gardens are right opposite and a most lovely way to start and end the day. Bus routes on the Hyde Park Road made navigating London a pleasure.

Really impressed with the hotel's location. Easy access to Lancaster gate or Paddington station tube. Rooms clean and comfortable. Staff exceptionally friendly and helpful on reception as well as Szymon at breakfast in the morning. Breakfast lovely. I would definitely book again when visiting London

Cute hotel with great staff in a great location. From the moment we checked in we were greeted with a warm smile that made us feel like we were home. Hotel was fantastic, breakfast was great and a 30 second walk from Hyde Park. Will definately return.

It was a good experience. The room was a little small and the soundproofing was a bit disappointing, but all the staff I met were kind and tried their best. In particular, Szymon at the breakfast place was very kind. And I liked the smell inside the hotel Thank you..! YJ

We felt welcome from check-in to check-out, and the entire staff was super friendly and service minded. Location was perfect for exploring Hyde Park, and only a short walk from Notting Hill. Room was small, but had everything we needed and was kept nice and clean.

Hotel and booking in are excellent. Exceptionally clean and well laid out. We had a junior suite and were very impressed. We will definitely be returning. The location for Earl's Court is exceptional and especially for the Museum theatre.

All in all a very decent hotel. Typical and nice breakfast, cosy lobby, friendly staff, convenient location and nicely decorated stylish rooms. Stayed there on a business trip and left with a positive general feeling. Clean and quiet rooms too.

My second visit to this Hotel, near Kensington Park-Hyde Park in London. Had a very comfortable and hassle free stay, right from the check-in to the check-out. The staff was very polite and courteous during the stay. My room was nice and clean with all expected - relevant amenities. Good value for money, as per its star rating and comparisons. Breakfast options are good. They offer in-room food service. A special thanks and mention for the Manager, Mohammed Saloojee, for courteous hearing out any requests and making the stay comfortable and issue-free.

Very convenient location, friendly helpful staff, great small boutique feel hotel. Rooms are small, bathrooms are small, beds are comfortable. Rooms could use some updating such as flooring. Breakfast could use serious upgrades in quality!!

The breakfast was good and very complete. It was a bit cold in the breakfast room, and the space was small, but it wasn't crowded, so there was no issue having a quiet meal. The WiFi wasn't very fast, the room was quite small, and there wasn't much space to keep suitcases open with your clothes inside. However, if you're visiting London and just using the room for sleeping, it serves its purpose well. The bed was comfortable, but there was only one power outlet near it. For my taste, the water pressure in the shower was a bit low—I assume because, being a small room, the bathroom was also small, and a stronger stream might have gotten everything wet. There was a wardrobe for coats, a full-length mirror, a hairdryer, and overall, good cleanliness. The hotel has a great location in a beautiful, high-class, and quiet neighborhood, close to metro and bus stops. It's just a 3-minute walk from Hyde Park. The hotel has a minibar, sofas in the reception area, and public restrooms. It also has many rooms but not many floors, resulting in lots of hallways in different directions, doors separating corridors at different levels, and rooms tucked away in unexpected places—it's easy to get lost trying to find your room for the first time. Overall, it was a good experience. The hotel fulfills its main purposes of providing a comfortable stay and a good breakfast. The staff was very friendly, and the location is excellent. The hotel services are good, but the price is a bit high, mainly due to the room sizes. However, the prime location makes up for it.

The hotel is a great option for leisure of business travels. The facility is great, rooms are comfortable and breakfast is EXCELLENT. The team is very welcoming. The hotel is strategically located near Hyde Park with access to 2 tubes lines including a short walk to Paddington station. Great quality - price balanced option.

fourth stay at the mornington. location is superb for Hyde Park. minutes walk from tube station and on main road for bus service. rooms we have occupied have been of a good standard . staff work hard to address any issues. breakfast is very good with plenty of variety from cooked to continental .. room rate for a hotel in this location is very very competitive so do not be put off by low price. it does not mean low product or standards .. just back from latest trip. previous trip was six months ago. look forward to next trip hopefully later this year.. well done Mornington

The cold tap only ran hot water, so horrible brushing teeth and for drinking. The room we stayed in was 407 which was so close to the lift we heard everyone arriving to the floor level throughout the night that woke us up. The room was too close to the lift doors that we could hear the doors opening and banging and people chatting outside throughout the night. The light switch was upside down for the room and bathroom. We reported all the issues to the reception staff and they just apologised and did not offer an alternative or compensation although for the cold water they offered us 2 glasses and an ice bucket full of water to fill then up!

Was very impressed with this hotel and the value for money offered. Great location being around a 5-10 minute walk from Paddington and Lancaster Gate Tube Station just a couple of minutes away. Hyde Park is literally across the road. My room was upgraded upon arrival as i am a Best Western Loyalty Member. I had a tray of complimentary drinks & snacks in my room also. There were some nice touches such as Rituals bathroom products and slippers. Reception actually rang me around 10 mins after check-in to check i was happy with the room. I was also asked on departure how i rated my stay. Staff seemed keen to please and take feedback. The breakfast had a great choice for being a smaller establishment with hot/cold options and staff were friendly. It was a very relaxed breakfast atmosphere and i felt comfortable being a solo traveller. I liked the fact this property was more like a boutique hotel but with all the luxuries you would expect from a chain. There is a lovely Library Bar to get a drink if desired. I booked this under the Buy One Night Get One Free offer and thought it was excellent value for money. Thanks to all staff.

The hotel offers good value for money compared to hotels in London in general. Its location, close to Hyde Park and Lancaster Station, is an excellent advantage if you like to use public transport. The air conditioning didn't really help much, but since it's winter, I opened the window. The biscuits in the room are a great treat. Breakfast is also good and cheaper if you book a day in advance.

This hotel is in a very good location with Hyde park over the road and in walking distance to Marble Arch around 15 minutes away plus a tube station less than 5 minutes away. The staff are very friendly and the breakfast is excellent. The rooms are clean and quiet. My only reason to give 4/5 is we had to change rooms as the first one given was very small and we had booked an executive room it was changed no problem but I still doubt we had an executive room although it was bigger… I can't complain for the price as we booked in the 2 for 1 sale before Christmas I am staying again in March and am happy to do so.

Extremely nice personnel and overall excellent quality of services. Perfect Location and atmosphere, close to the subway and Hyde Park, and the main city attraction. Small gym to exercise and a good breakfast. Good value for money not easy to find in Central London. Highly Recommended

Great stay again, stay in an executive room which was great and few treats left in the room. Bed comfy and room was had everything you'd need with the addition of a coffee machine which I don't remember from previous visits. Would recommend the breakfast, buffet style with a great selection. Staff were all great, friendly and helpful.

My experience was really good for me - the hotel was clean and tidy, and the staff was very helpful. They even gave me a welcome package that includes couple of snacks. The hotel is in a central location, so you can reach out to every part of London quite easily.

We had a very comfortable stay. It was freezing cold weather outside, but lovely & warm inside throughout the hotel, plus the staff were very friendly & welcoming. The choice of both hot & cold breakfast was great - very well prepared & presented.

Absolutely wonderful stay at the Best Western Mornington Hotel. My husband booked 2 nights as a surprise for us to visit London to see the Christmas lights and a visit to the theatre. The hotel was so close to the tube station it made travelling so easy. The hotel itself is so homely and all the staff went above and beyond to make our stay perfect. Nothing was too much trouble. We were treated like VIPs! The breakfast was amazing with so much choice. It was a great start to the day. We enjoyed a drink in the evening at the bar and with the Christmas decorations it just completed how special it was. Our room was very spacious and the bed was so comfortable, ensuring a good night's sleep. Thank you so much to all the staff and we look forward to visiting again.

I had a dayroom on the 5th floor. After a night of work I needed some rest. Unfortunately a compressor was running less than a meter from my window. The room was fine but the noise was a clear minus point. so next time i look for an other place to take some rest.

Stayed for 2 nights and everything was excellent. The location of the hotel is ideal, less than 2 mins from Lancaster Gate tube, but it was quiet at night. The family room was a great size for London and everything was immaculate. The decor of the public rooms is lovely, and breakfast was delicious, well cooked with good quality food items - much better than many others we've stayed at.

The Best Western Mornington Hotel was perfect for a quick trip to London! Abz and Romina were absolute delights and were so helpful to our small group. The rooms were a little chilly because the building controls temperature but, the hotel provided space heaters which was a great touch. I highly recommend this hotel for a smaller group who don't plan on rooming together.

The entire hotel is super clean, the rooms are very clean, with super clean towels and bedsheets. The room are equipped with all that you need! The breakfast was very tasty. The hotel is located in a quiet area and near to everything you may need, shops, restaurants, stations. The entire BW Mornington team was amazing, very friendly and helpful!

Five minute walk from Lancaster Gate underground, but beware there is another Mornington hotel on the other side of Hyde Park. Stayed in a 'cosy room' which was quite adequate in size, decoration and facilities. Breakfast and staff all very good.

The hotel was conveniently located for us being close to Paddington Station and Hyde Park. It was comfortable and quiet and a generous complimentary breakfast was unexpectedly provided. All of the hotel staff we encountered were very polite and welcoming. We will certainly return when we next visit London.

Good location near Hyde Park. Good selection of food at the breakfast and you could order newly done poached egg or an omelette. The split level room gave us good space, even if we were three who shared the room. The room was clean. Recommend a stay at the hotel

Wonderful stay. Staff were fantastic, Abz greeted us warmly at reception, the young lady who served bar for our night cap could not have been nicer and the breakfast team were so cheerful and super organised - my friends and I will book again.

À hôtel that is at a great location with helpful staff. The beds and pillows are comfortable and breakfast is decent. I must say the girl at the reception called Beatriz knows how to welcome and knows the meaning of customer service it's the little things that make a simple stay a good one.

Outstanding service and brilliant location. My only go to reservation when in London! Abz was brilliant and an asset to the hotel! The hotel management under Wajdy is outstanding and a high level of service is maintained. I loved the feeling of this hotel being my home away from home. This hotel and its staff go above and beyond to make your stay memorable! Highly recommended!!!

Three night stay here, a well located hotel from Paddington station and the Heathrow Express after a long, long flight from Australia and a late arrival . The Tube is nearby (Lancaster Gate), as well as numerous places to eat and Hyde park. Nicely appointed lobby areas with daily papers and a London club vibe. Smallish room with a view onto a local pub but with privacy blinds. Bathroom good, internet good, but double bed was not the most comfortable, with an odd mattress topper on it. Overall the hotel was fine but nothing to write home about, not cheap, but probably better value than many other offerings in the area

The location of the hotel is ideal - close distance to Bus Stops and the Tube station - (Lancaster Gate) as well as close proximity to Paddington Station. Rooms are small but comfortable. The noise from the construction works next door was abit loud in the afternoon. I had an evening event and an early start the next morning so the noise was not much of a bother. Would be great if guests received complimentary bottled water. Seemed like the hotel has an external service provider for room service. I ordered bottled water and it took 25minutes to arrive. The delivery person was wearing a bike helmet upon arrival. For Convenience - Rooms should be upgraded with 2 way light switches at the bedside. Addition of plug points at the table would also be useful for business travellers. Overall a relatively good stay.

Very disappointing. To say we booked an executive queen room, it was obvious that it was a standard twin with the beds pushed together. A pokey little room with poor facilities. A tea/coffee station that couldn't be used as there wasn't a plug in its vicinity, air conditioning that barely worked, and the water pressure in the shower was dire! The construction work on the adjoining building commenced at 0830 with hammering and drilling from the offset, when booking there was no mention of the works or any potential disturbances. We didn't stay for breakfast and opted to use a local cafe for half the price! All in all a disappointing and expensive stay!

I stayed at this hotel for only one night. It is an old building where the hotel is situated but it is such a great experience to spend a night in that kind of building. The room was on the 5th floor, small but very nice. Breakfast was very good. Location of the hotel was great.

The highlight of the hotel is its closeness to the Bus Stops and the Tube station(Lancaster Gate) and not very far, from Paddington Station. The hotel staff made the experience even better, any interaction with them was pleasant, I would highly recommend having their breakfast, its worth the money. My rooms were very well designed and comfortable, this set a high bar for hotels in London for me. Highly recommend staying here for your next stay. Special thank you for the Front office manager(Morning and Night) they were very helpful.

We were very happy with our choice to stay here. It was very comfortable, pleasant place to stay. The rooms are small, but that seems typical in this area. The breakfast was additional but was very good. Great variety and fresh food. All of the staff were very kind and helpful.

Hotel located close to beautiful Hyde Park and not far from the underground. Very quiet area. The hotel staff was very helpful and friendly. We chose the breakfast option. The breakfast was really excellent. The library and the bar by the entrance are also very attractive.

I would give this hotel 5 stars for room cleanliness. The shower, sink, windowsills, under the desk- everywhere was clean. It's been remodeled nicely. The towels were soft and thick. Even had usb ports for chargers. I stayed on the 5th floor. The shower had a detachable hand held shower head. My only complaint was the low water pressure in the shower. But the location is great for getting to Paddlington and Hyde Park. Nice neighborhood with restaurants and a couple pubs. The hotel has a small relaxing inexpensive liquor lounge. Staff very nice. I'll stay here again .

This hotel is very dated with an unfriendly group of staff, small grubby rooms, showers which are unusable and doesn't feel clean. I was allocated a room and found out that it was already allocated to a young lady whom I walked in on. No apology from the staff and a very poor experience.

Paid for upgrate, had to ask for it. Had to spend one night in a room that was horrible and not within any pricerange that this hotel advertises. Worn carpets on creaking floors. Some difficulties at breakfast, some staff members were there more for fun than the guests. The staff that cleans the rooms were splendid. But we can not recommend Best Western Mornington Hotel.

When I was asked on check out how my stay was, I informed the lady on front desk that there was no cold water alongside the shower pressure issue. The cold tap was hot and the hot tap was almost unbearably hot. She ‘took a note' on a piece of post-it paper and stuck it against her side of the check-in desk and apologised for the experience to then go on to find out upon messaging the Manager Wajdy about my concerns, that some how their staff had registered a 10/10 rating from me about my stay! It was the complete opposite and I am concerned that the records have been falsified to this level. I also fed back on check out that the shower pressure (despite trying all of the jet settings on the shower head itself) was extremely poor. Paired with the fact the water didn't actually come out of the majority of the holes. I originally planned to wash my hair but was unable to do so due to the time it would have taken and lack of pressure to wash it out. Not to mention the temperature of the shower being almost unbearable to stay under for any length of time. The aircon system was also not functioning so the temperature of the room was uncomfortable all evening and the windows (which I understand for safety reasons) are unable to be opened more than about 3-4 inches, which resulted in a very poor sleep. Once I had checked in, I wanted to brush my teeth but as explained above, it was unbearable so I called frontdesk to ask for some cold tap water as mine was non existent to be told they would bring it immediately. 20 minutes later... no water so I went to front desk and helped myself to 2x glasses of water which was served there. Unfortunately it had mint and lemon in the water (which was a nice touch) but as I am sure you can appreciate, not nice to brush your teeth with or make a coffee with! The continued poor customer service and inaccurate accusations from the Manager (who wasn't there), all in all, this is somewhere I would never recommend staying again.

Love the location with easy access to transportation to sights in London. Caring staff and great breakfast. Was allowed to check in several hours early as our room was ready. The easy walking distance to the Paddington to Heathrow express train is also a plus.

The staff at this ‘hotel' are rude, lazy and completely useless. DONT STAY HERE WHATEVER YOU DO. There is no customer service whatsoever. I can't write anymore as I'm too disgusted leaving people out on the streets of long after a 12 hour flight for no reason is just appalling.

I paid for an upgrade, which was offered as an 'extra' when I made the reservation, even though as a Best Western Rewards member I understand that I am entitled to a free upgrade based on availability. Despite this 'upgrade' which I paid for my room was rather small. Although I replied to the email from the manager requesting feedback I never got a reply.

Great location! Minutes to tube st/bus stops, Hyde Park, or Paddington St (where you can catch Heathrow Express train). The room was clean and well-managed. Most importantly the bed was comfortable :) Furthermore, there is an elevator if your room is on the upper floor :).

Good location, nice staff, tired hotel, AC was dead, but staff did bring me a fan, mattresses very old and sloping....had to hold on to the other end so not to fall out at night. Cold water not cold at all so had to get drinking water externally which is not ideal.

Comfortable, clean and good value hotel with excellent front-desk service to match. Abz was coridal, helpful and efficient during my stay. Informed me about everything I needed to know, including the cost etc. of breakfast. I'd 100% return and was pleasantly surprised with my stay.

Great location next to Hyde park/Lancaster gate tube...and yet very quiet. Easy booking and reception. Access to the room from 14h was great for dropping our luggage. A few tea rooms and restaurants nearby are very convenient. The room was clean and comfortable.My husband and I will definitely return .

Good hotel in a very good location. Very polite and resonably clean. Brekfast very good. Excellent cost /service ratio. Only "problem" beds too short and wood structure that squacks when you walk so you listen noises from other rooms. Overall experience very good.

We have stayed at the Mornington a number of times and always enjoy their hospitality. Breakfast was a great way to start the day and we appreciated the choice available to us - special thanks must go to Sylvie for her friendly welcome and her efficiency. Reception staff were very helpful and we were grateful to Abz, in particular, for kindly keeping our champagne (which we had been given on the plane to celebrate our anniversary ) beautifully cold in the fridge. Warm champagne is, thankfully, not a thing! The Mornington is ideally situated for getting out and about in London and we wouldn't consider staying anywhere else when we're in town.

I am not used to write bad reviews but this time I really had a bed experience. I was travelling for work, so I needed to work on my laptop. I was booked an executive double room with a king size bed and I was given a single 8 m2 room with single bed, moving in the room was very hard because there was no space left . I was not informed of the downgrade, and only the day after , when I complained, I was offered to be returned half of the price . Temperature in the room was incredibly cold and when I asked to increase the temperature it became extremely worm. Internet service and cleaning in the room were mediocre.

Fantastic Hotel with a wonderful athmosphere and great breakfast. Perfect location in a quiet street close to everything in Central London. Walking distance to all of the wonderful parks in London. Great restaurants and bars close to the Hotel. Had a great 5 days stay at the Hotel without Nothing to complain about

We wanted a hotel within easy reach of theatres and Kensington Palace. BW Mornington Hotel turned out to be a fantastic choice - 15 minutes on the tube from Tottenham Court Road and a 2 minute walk from Hyde Park. We received a warm welcome when we checked in - fairly late in the evening.This was also followed up by a call to our room within 5 minutes to make sure we had everything we needed. Our room was very clean, quiet and had a super comfy bed. It was on the small side, but we knew this when booking, as we had chosen an economy room. The photos show clearly what to expect. Breakfast next morning was excellent. Lots of choice - including vegetarian and vegan options and cooked to order items. Looking forward to staying again hopefully in the not too distant future!

Do not normally leave reviews for hotels as such, on this occasion though, the hotel did make a real effort to make us feel welcome and added some special touches which was quite above the majority hotels I have stayed at, and there are many, most of which are soon forgotten, will probably remember this one along with a small number of other hotels I stayed at through the years.

The hotel has a lovely charm. Upon booking the room it claimed to have a city view. Subsequently, the view from RM16 was an alleyway. Overall, it was clean, and convenient for restaurants and quick access to the underground. If I knew the room was going to be such a small box o would have paid extra. While travelling through London they had hot and humid weather. Unfortunately, my AC did not work and only given a small deal fan. Furthermore, WIFI does not work on the lower floors and had to buy more data for my holiday SIM card. The rooms would benefit from a refrigerator as lacking, and help provided if you happen to stay in the basement. The hallways are narrow, and after a long flight I appreciated lugging my suitcase up the stairs. The bar was pleasant, but to get service you needed to ring a bell and somewhat disturb a conversation between staff members. Would I stay there again? Probably not, as they plenty more choice around. It's a good hotel if you want little fuss, and do not mind the odd thing missing from service.

Best Western are more interested in quantity rather than quality. We understand rooms in London are small but this was ridiculous for the price. Husband had to crawl over wife to get out of bed and, with two suitcases, a side shuffle had to be performed to get between them to the bathroom as there was no other room to walk. Complained about towel rack heater not working and was promised it would be fixed, which it wasn't. Plus cold water in the hand basin was not working. Again advised staff and it was never fixed. When asking about attractions at reception we were handed a two year old brochure and told they didn't really know about any attractions or restaurants/shopping facilities locally. Would never recommend anyone stay here. Friends stayed with other hotels locally for the same price and got much better rooms. Will never book with Best Western again, anywhere globally.

We have stayed at this hotel three times and every time it was good. A generous breakfast with a fine choice of hot or cold food and drinks. Nice toiletries in the bathroom, shower gel, shampoo and conditioner too. Hand soap. The towels are changed at your request for environmental supposes. Tea, Coffee and cold drinks in the room are free. No fridge though. Nice to have safe, ironing board and iron in the room. Not a lot of space in the room we left most clothing in our cases. The wardrobe is small. This did not bother us at all, we knew what to expect. The housekeeping staff were friendly and the kitchen staff helpful. The front desk staff were very efficient and helpful too. The hotel is close to the Central Line and walking distance to Paddington Station its the perfect spot to stay in a busy city. It's in a quiet area.

The location of the hotel is great. You have the Hyde Park just a few minutes walk away from the Hotel. The Lancaster Gate and Paddington Stations are both a few minutes walk away too. The room was clean and the breakfast was good too. The staff were all very friendly.

…stayed for 2 nights last weekend after seeing it in passing on a trip late last year, the reviews were good as was the price. As we fly from the North to Heathrow, Paddington is where we always stay due to the convenience of the Heathrow Express. The staff were friendly and helpful, the room was on the small side but when it's only a short stay that's absolutely fine, not like you spend hours in a room in London. The reception and bar area had a nice cosy feel and finally the breakfast, couldn't fault it, nice fresh cooked options, as well as plenty choice of cereals, pastries fruit and dairy, something for everyone. We would stay here again.

Excellent and helpful staff. Upon arrival all were helpful, polite and kind. Reception/bar etc were stylish and comfortable. The room was nice with good facilities. A really good location as close to Paddington/Hyde Park etc. Would love to stay here again.

I cannot fault this Hotel. Staff are very friendly, the Twin room was spacious, clean and very comfortable. The bed & Pillows were clearly good quality. The breakfast had lots of options, was fresh and delicious. The Dining area was calm, clean and comfortable to sit in.

We booked a room at this hotel for day use as had a concert to attend in the evening at the Albert Hall. First of all the location is fantastic and very convenient for Paddington, South Kensington, Knightsbridge and Hyde Park. We were able to walk everywhere which was our intention. However, the actual hotel and room was very average. Check in was seamless but the room we were assigned was pretty poor. I understand that for day use rooms the hotel don't want to assign their best rooms however this was in the basement, it was dark and very warm. The room overlooked the pub opposite so people sat outside could see straight in and it all just felt a bit 'seedy'. There was lipstick on one of the mugs and the bathroom bin hadn't been emptied from precious guests. Bed was OK, it was cleanish (although wall that the bed was against was dusty) and was fine for what we needed...which was a place to have a rest and a shower before heading over for the evening. I'm not sure it was worth the £104 we paid for the room but it suited our needs for the time we needed.

Upon arrival which was later than planned due to a delayed flight, we were given a room that was freshly painted with doors and windows open. The smell of fumes was extremely strong therefore they gave us another room but this was the same. Who redecorates hotel rooms a couple of hours before their guests arrive? When I asked this question at reception, the Manager said he was hoping guests would arrive late. We arrived at 17.30 pm! What time is a good time to check in at this hotel? Despite booking a superior room, the only room they could provide us with was a room unsuitable for two adults therefore one of us had to sleep elsewhere. On the second day we were told that they would give us a 'suite' as if this was the answer too all their problems. The suite was horrific but I really didn't have the energy to argue again and told them I would speak to the Manager by email which I did but he has not replied so I have now emailed the CEO. No reply yet! The bed linen had mould stains on it, the furniture and even the lamps shades had very suspect stains on them and the hand rail on the stairs was sticky and couldn't be touched to go up and down extremely steep stairs. The air con was not working but we were not told about that and instead there were two small desk fans in place which just circulated hot air. Neither of us had sleep the second night which resulted in my Daughter having a seizure. Unfortunately she has a disorder which means she must sleep or seizures are likely. The entire stay was a nightmare and yet, the hotel has not even responded to my emails. Opon checkout we were told they were 'sorry about that'. Their staff seem to care less sadly. I would strongly advise against staying at this hotel.

The hotel lobby was gorgeous and the night manager offered us water upon arrival. But when we got to our room, most of the plugs did not work, the automatic window shade did not work, the shower dial was broken and only was scalding hot and took forever to cool, and the towel warmer would not turn off. The air conditioning was broken which wouldn't have been a problem but we were on the basement level so we could not open a window and feel safe sleeping with a window open. The location was great and felt very safe, but I probably would not stay again.

Quaint little place. A basic hotel and ideal for Hyde Park concert we went to 6/7/24. We had room 308. Small but functional. Really comfy bed. We did have an issue with the TV that they never managed to sort. Beatrice on reception was really lovely and helpful. Small bar in the hotel, functional, but not a pub bar. We didn't have breakfast but plenty of small cafe's around. Close to Lancaster Gate tube station

If you are allocated room 307 at checkin, ask for a different room, you will not sleep! With the noisy air conditioning pipes outside the window and the lift right outside the door sleep is not possible.

We arrived early and was able to drop off our cases which meant we could make the most of our 1st day. We stayed on one of the hottest days in an executive room and although the hotel has air conditioning in all rooms, it certainly wasn't working as it should in our room, even with 2 fans in the room it was way too hot. A request to check this was submitted to the staff on reception, but not sure it was looked as there was no change. Other than that the room was clean, bed was comfortable. The water was very hot, could do with a warning and instructions on how to cool it down on arrival especially in hot weather. Breakfast was lovely, lots of choice. All staff were helpful and friendly. Bar area was very relaxing, ideal for a late night drink after a busy day. Great location, would definitely stay again. Thank you for a great stay.

I found my room very comfortable and well-equipped. The lounge is cosy and there was a good supply of newspapers. The breakfast was well made. The first time I visited, I complemented the chef. You can get a morning paper durimg breakfast. With a room om the 5th floor, I was not surprised that the water pressure in the shower was not fantastic. My main issue was the fact that the wifi network is not secure, preventing me from preparing my meeting, as my computer does not connect to unsecure networks.

The first morning after check in I reported to the front desk that the rod holding the shower head was faulty and that the shower head wound not go higher than my shoulder. I stayed there five nights and during that time it was never fixed nor was i offered a different room. Additionally the room safe did not work at all. On the positive side, it is an excellent location for exploring London.

An easy walk to Paddington, across from Hyde park, and bus service out the front door made this a great place to stay. It's not a luxury room but it was clean and had a great shower. I could hear other guests in the hallway and a bit in the adjacent room but it wasn't a problem as they were mostly quiet. I would recommend it, and I would happily stay again.

The hotel was situated in a very quiet road nearby was the Lancaster Gate underground station and across the road was Kensington Gardens/Hyde Park. The staff were very welcoming and offered to store our luggage until our room was ready. The room albeit small was very clean and compact. The bed was extremely comfy. Breakfast was included and offered a good selection of hot and cold options.

No working AC which resulted in 25 c. No coldwater. And one morning there was no warmwater..... The staff was confusing. But the breakfast was good, and the location also. Fruit, eggs, toast and more! Underground station just around the corner!

The breakfast was really good. The lobby is nice and accommodating. The air conditioning did a lousy job at cooling the room, which was too hot. There was only one night stand, no fridge and not even a power socket in the bathroom. To be honest, I'm surprised the hotel is considered a 4 star hotel without these basic amenities.

A great location for getting into all the attractions as it's near Paddington mainline station and Lancaster Gate tube station and right on the edge of Hyde Park. Our primary reason for visiting was an event at the Albert Hall and it was an easy 20 minute walk to and from the hall. Our room was described as a "compact double". Maybe "very compact" might have been more accurate. There was no room for a bedside table as the bed was up against the wall to one side and the door to the other. Four nights was long enough in such close confines as we were getting in each other's way when moving around, dressing, etc. That said, the room was clean and the bed comfy. Tea & coffee facilities, iron and board and safe large enough for a laptop, all provided. The shower had plenty of hot water but no pressure. Breakfast provided a choice of "hot" or continental but the hot section was only warm at best. Plenty of it though and regularly topped up. The continental selection of cold meats, cheeses, pastries, etc. was very good with a wide choice. All the breads and pastries were lovely and fresh. The staff were all very friendly and polite. They all did everything they could to make us comfortable and enjoy our stay. We'd definitely recommend the Mornington but we'd be sure to book a bigger room next time.

The staff is helpful and great, they served and helped me a lot during my stay. I like that the hotel is near everything, the park, the stations, the market and all the things you need

I am a regular visitor to this hotel as it is ideally situated near Paddington station yet is in a quit road near Hyde Park. The staff always provide great service, the rooms are clean, tidy and well proportioned and the breakfast is perfect. I will be booking again next time I come to London.

Stayed once again for a much Needed Break and they once again, exceeded my expectations. Quiet room, warm, cosy bar and very polite staff. Very welcoming reception team who are always around if needed, whatever staff you come in contact with, they greet you in a warm polite manner.

We chose this hotel because of location to sites and Paddington Station, other reviews and appearance. We booked directly with the hotel at a competitive price that also included a full hot and cold breakfast. The staff were welcoming and helpful. The facility is well-cared for and retains it's elegance. The library bar is especially nice. We had a lovely stay and would stay here again the next time we visit London.

We had a lovely one-night stay at this property. I would return in a heartbeat. The hotel itself is lovely and the location is perfect. The thing I loved best was the staff and their genuine interest in making our stay as comfortable and lovely as could be. I really appreciated that. The rooms are lovely but a bit small. They are London small so there is probably not a lot that can be done about that. I would love to stay here again.

Very well placed hotel. Clean. Very helpful staff. Good choice of breakfast. Near to a good pub but our room in front of it but we we were not disturbed. Near to Lancaster Gate underground and Hyde Park.

Great location, bus and train is very close. Hotel is typical of London being old but renovated nicely. It remains old charm with carpeted floorboards which keeps that classic feel. Two pubs are within 50 meters and lots of restaurants. Hyde Park just across the road gives you a walk option into London. The breakfast catered for all options and was a clean area with nice staff. All staff were polite and helpful. Would recommend this hotel if looking for a competitive price close to London City

All staff I spoke to were kind and polite The room though smaller had everything you might need and was clean and tidy. I was there for 2 nights and had the misfortune to be next to someone who slammed their door at 00:40 each night then proceeded to have a conversation for an hour that could be heard in its muffled tones as well as someone above who felt the need to rearrange furniture constantly ( these people seem to follow me everywhere!) . Breakfast was plentiful and probably the best selection on a full English I've found worldwide but everything was cold, beans ,sausage,egg,fried bread,black pudding ,mushroom , bacon, hash browns all cold on both mornings.The coffee was warm though only half a cup from the machine. The choice of orange juice from a unit or oranges to squeeze yourself was a nice touch. The price was reasonable at just under £100 per night and its very conveniently placed with access to Paddington and Lancaster Gate tubes as well as on the doorstep to Hyde Park

Excellent location right at Hyde Park, walking distance to pretty much all the places in central London. A lots of restaurants, convenient stores are near by. Room is small without noise proof so it would be noisy in the morning and a bit cramped for 2 people but otherwise it's good. They have a cosy library/bar next to the reception area. Highly recommend this hotel and would definitely stay here again next time coming back to London.

Lovely fresh and clean hotel in an amazing location. Beatrice at reception was very kind and accommodating. Gave us lots of useful information and even called our room after checking in to it to make sure we were happy with it.

Stayed hede for 3 nights in March 2024. Nice and clean hotel. Spacious and clean room. I love the Ritual products in the bathroom. Very good breakfast buffet with all you can wish for breakfast. Good location. Easy check-in and out. Friendly staff.

Ideally located, clean and a tasteful breakfast with lots to choose from. The room was a little bit small, but clean and updated. We had a good stay. Just one tip; take your valuables with you. My wallet was taken out of the room when we were downstairs having breakfast.

Hi just returned from a couple of days in London, first time at this hotel but do like to use Best Western is possible, arrived at 1-45 pm our room was ready check in was quick , we had a a twin executive room on the 4th floor right outside of the lift it was well equipped two easy chairs large tv desk tea coffee making bottles of water ,cans of pop and chocolate bars biscuits etc , It was a less than 10 minutes walk from Lancaster Gate tube station and probably same again for bus routes 10 minutes central London It was a very nice and safe location with a few bars close by , and 15 minutes walk you were in queens way with another tube station and a good section of restaurants , pubs , quick food outlets ,local shops , Across the road and you are in Hyde Park with fountains, lakes ,nice safe easy walking paths with a lot of interesting monuments etc , Later back at the hotel the was very hot for March but the air conditioning worked well could have done with a anti slip mat for the shower, could only get hot and warm water from the basin taps , Good selection of items for breakfast next day ,cereal ,fruit,cold meats , cheeses, cakes, hot breakfast including bacon ,sausage, eggs, beans ,mushrooms, grilled tomatoes could have been hotter and a plate warmer would have helped toast and bread , plus tea , coffee , juice all available We stayed for 2 nights on a 2nd night free deal which was excellent value in all we really enjoyed our stay at this hotel and would recommend it to family and friends , just hotter breakfast please ,

This was our second visit to this hotel. We returned as we were so impressed by it. It is ideally located, a 5 minute walk from Hyde Park. Our Diamond Select Rewards loyalty membership was recognised at check in as we were given an upgrade to a suite. The staff there are what really makes it special, from Joanna and Chimegee on breakfasts, which are always of great quality, to Sylvia from housekeeping who ensures guests rooms are kept clean and well stocked and the receptionists too. You really are made to feel welcome. We would definitely recommend it and look forward to our next visit.

It was comfortable and well located with friendly staff. The breakfast was excellent comprising of a wide selection of both hot and cold dishesOur room was very well appointed. We would recommend this hotel without hesitation. It was our second stay.

Close to a tube station and felt safe walking to the hotel. Staff very helpful, with efficient check in and check out. Room clean with all amenities and bed very comfortable. Breakfast very good with plenty of choice. Got a good deal on the 2 for 1 offer which was a great price. Would stay again.

I was staying here one night before I left London, but wish I would have stayed more. The staff were very friendly and gave me a complimentary breakfast for the stay. Walking distance to Hyde park. Quiet and very clean room. Would stay here again.

If u want a really nice quiet area of london this is for you.only 10 minutes walk to Paddington.and the tube station is around the corner and even better the vast hyde park.The mornington hotel best western is perfect to stay in.from start to finish it was a joy.from the front desk to the morning breakfast.they were spot on once again.and I have stayed in a few BW .

The attention to Customer Satisfaction is second to none and the care and attention is much appreciated Abz was brilliant and you can't fault him I am enjoying my stay and am far more comfortable and relaxed here than some of the usual chains I have stayed in Being privately owned makes a difference

Bookingsuk@ travel stay the agency we booked through was a nightmare and because of their incompetency we were stuck at the Reception for over 1 1/2 hrs.Mr moussa the manager on duty at the time along with his coworkers mr Louis and assistant Sonia were extremely patient and helpful throughout the whole ordeal.We were presented with free full breakfast coupons and drinks from the bar throughout the duration of our ordeal.I recommend this Hotel to all my friends and will be staying there when I am in London.Price wise I think it's hard to beat but I recommend booking directly through the front desk.

Needed somewhere close to a conference I was attending, and this did the job! Friendly welcoming reception area and the room was a generous size for London. Nice touch having Rituals products in the bathroom! Would certainly recommend as somewhere not in the hustle and bustle but close enough to walk to that or catch the tube!

We chose this location as it was near Hyde Park and the museums there, and it was in a lovely area. The hotel was really lovely! The team went and above and beyond to make us comfortable, the breakfast buffet was scrummy and the rooms were comfy with some nice little extra touches. Would stay here again!

Arrived before check-in time to be told I fortunately we couldn't check in early because their WiFi was down, staff were very apologetic and accommodated us by giving us a room upgrade. Amazing customer service all round with all staff being very friendly and welcoming. Hotel was very clean along with the rooms which were clean and a good size compared to other hotels. Great location being a quick 5 min walk (if that) to the closest tube station. Will definitely stay here again on my next trip to London. Thank you!

A really nice hotel with great helpful staff. Arraved at 12 expecting to leave bags and check in later, but room was ready and were able to check in early without extra charges.really good breakfast selection included when you book direct . A short stroll from the albert hall the main reason for choosing this hotel. Thankyou for an enjoyable stay.

We were staying at the hotel for a long weekend. The hotel its walking distance to the near tube station, however it was closed as the underground have lack of staff. The room was very clean and the bathroom was in good condition.

I had trouble with this hotel from the moment I arrived. (Though I probably made a mistake by reserving it through Agoda, which is questionable too!) The hotel said Agoda did not forward the funds for the reservation to them in advance of our stay so I had to pay the hotel Directly as well! Agoda said the problem was the fault of the hotel. I just now got back my payment from Agoda. Next they put me in a "suite," as they had given my room away to someone else who arrived early. They said my original room was "having some issues repaired and there was no Double Room." This "suite" was just a room for three on 2 floors and did not qualify as a suite. There was a single bed downstairs and a double bed upstairs int he very upper floor! I have stayed in a Suite before and I know what a suite is. Next, the air conditioning "worked" in that "suite" but was SO Minimal that that it made no difference in the temperate of the room during the heat wave in London during the first week of September. Very hot an uncomfortable and there was not even a window in that "suite." Next, I just checked my credit card bill and it has 2 charges of 40 GBP on it from the hotel. After emailing the hotel, they tell me that is was the charge for breakfast, even though breakfast was INCLUDED in the cost of the room reservation and they certainly made no attempt to inform me of this while I was there! They just charged me without telling me. I am trying to get that refunded as well. There were too many questionable things that did not add up with this establishment and am doubting if they are being honest with with their clients but cannot prove it, especially in light of the other recent horrendous reviews on Trip Advisor. I would NOT recommend you stay here. I never will!

Location is great but the room was absolutely tiny, bed pushed up against the wall. The airconditioning didn't work and is, in fact, controlled only by the front desk. The room (305) was stuffy and had little or no ventilation. Despite several requests to the front desk, the airconditioning wasn't turned on. It was an uncomfortable stay.

Very nice hotel, nice interiors and a clean, cosy room. Decent shower and bath. Once we had arrived in our room, we received a call from reception to check if we were happy and also an email to let us know what to do if we weren't. The only downside was that the evening I booked this and some other things, my card was cloned. Despite having paid for the hotel months ago, they said I had to be refunded and pay again because I couldn't provide the original card, however the refund would take 5-7 days. This seemed a totally pointless exercise to me and a bit of admin I could have done without on starting my honeymoon. It also left me short of £76 extra for no good reason.

Never Book This Hotel!!! The staff was incredibly rude. They lied about the "family" room, saying it had a sitting area. It was a small room, three floors down from the lobby, in the basement that was small. Told the sitting area was when you folded up the pullout bed. The door DID NOT LOCK. When asked about it, was told "no one comes down here." Staff would not give their names initially, but eventually everyone gave the same name! Stayed one sleepless night (who could sleep with a door that couldn't lock?) and left first thing the next morning. 1000% would not recommend. If I could, would give zero stars. Horrible!!!

I never normally leave bad reviews but there were too many issues on this occasion to not warn others about... I booked this room through our work booking system (over £300 per night, although there must have been an event on as all hotels in the area were more expensive than usual). The front entrance was hidden behind scaffolding so took some time to find; when I arrived we found that the hotel had cancelled my room without notifying or contacting me, luckily they still had 1 room available so we were able to sort something out after 10-15mins. The slowest lift ever took me up to floor 5, I walked out of the lift and found my room right next to it (noisy for a fair bit of the night). The tiny room in the photo cost £307 for 1 night. When I opened the door I was hit by the stink of bleach. The window was open so they were clearly aware that it smelt really strongly. When I checked the tv the sound wasnt working either so I called down so discuss both issues. Reception said I could come and collect an alternative tv remote or I could have a refund and leave (no other options to make sure I didnt have to sleep with chemical fumes overnight). Luckily I managed to make the air conditioning work and after 40 mins the smell did start to dissipate. The curtains didnt close properly, I had to prop pillows against the window to keep out the light. When showering the next morning the shower head was at waist height and refused to be moved up so I had to kneel in order to get my hair wet. The shower was only a dribble. Honestly, I dont know why you would stay here. Shocking and worst best western I've ever stayed in.

Comfortable hotel in safe, quiet location, with easy access to Hyde Park and to Central London. Friendly staff, quality breakfast (included). Only negatives - the single, compact and VERY slow lift, and very poor water pressure in our 4th floor room. Not cheap, but worth the price for the location.

The staff was friendly and helpful. The room was small, but that may be the norm for a London location. The room AC was noisy, but worked well enough. It is conveniently located close to Kensington Garden, many local restaurants and pubs (Don't miss Cafe Sheila!). and a subway station. The breakfast brunch was good, but not included with the room and a bit pricey.

I spend between 80-100 nights a year in hotels. Many of them at Best Western. I am a Diamond Select member and have many other Elite hotel memberships. This was by far my most horrific hotel experience in my 25 years of professional traveling. Ever! I am sure the staff did their best with what they had at their disposal but the manager of this hotel should be ashamed.

There air conditioning is not working at all and hasn't been for about a month,they have not even advertised this on there home page,customers are having to go there and sleep in appalling conditions it's like sauna in the rooms and also they have fans…please do not waste your money here

We arrived early at the hotel and they were able to look after our luggage with no problem so that was great. We were slightly concerned about how warm reception was. Hotter than outside which was saying something! We returned at 3pm. Check in is at 2. We needed to leave again at 4pm. Only 2 of the 3 rooms were ready and my brother was told check out was from 2pm and his room wouldn't be ready until 4. At 3.25, with little time left until we had to leave, they had to accept a downgrade. We had an executive room but I'm not sure what was executive about it. There were no extras, the room was very hot with an air conditioning unit you could only feel if you stood under it. My towel was either stained or dirty but with check in having taken so long there was no time to do anything about it. There appeared to have been an accident with the carpet in the corner as there were bits missing. We managed to sleep but it was incredibly hot. Breakfast was fine. A good location for the tube but we won't be returning.

Clean, amazing air conditioner unit, wonderful staff, great safe location by park and tube. The breakfast was well worth the price with lots of choices and delicious coffee. This is a smaller boutique style hotel with a professional staff. I definitely recommend.

On the 25th June we was unlucky enough to stay here. It's taken a while to write this review as I have been waiting for Mika to get in touch regarding our complaint. I'm guessing he's been moved on by now..... We arrived a little after 4pm fully expecting our room to be ready, unfortunately it was not. After 20 mins or so waiting about we got given our keys for room 18. We dropped our bags and went to the concert at Hyde Park. We got back to the room a little before 12, the air conditioning unit was on although it wasn't really doing much which was problematic as it had been 31 degrees that day and with a room in the basement it really was quite hot. The air con unit was making a noise every 10-15 mins like a motor trying to work clearing the water from the unit. We grabbed the odd bit of sleep and eventually gave up about 2-2.30 when we called reception. He said he'd try to resolve it from there but nothing changed and the noises continued. We decided to turn the unit of at the panel which we did but the noises continued so we called reception again where he said he'd come and have a look. We got dressed and waited for the receptionist to arrive. He had a look but he didn't know anything about air con and why should he? We decided to take the fuse out so at least we had quiet, the heat on the other hand was unbearable, we asked to be moved but no other rooms were available. We tried our best to sleep in the shoe box sized sauna that was our room, we got the odd bit of sleep but not much. The bathroom was dirty and had hair in the shower and sink! The quality of the workmanship within the room was so poor its hard to describe. The workman who done the tiling and decorating should really go and get their cataract looked at!! truly the lowest workmanship I have ever seen! The floor was uneven and the windows grubby. The bed itself wasn't very comfortable and the mattress was felt like it was dipping to a side. All in all, a terribly finished dirty room, abysmal standards. If this is the best the UK has to offer we should give up now! The following morning after a very nice breakfast which we was very surprised about considering what we had been through we went to reception to report our faults and disappointment of the room. The receptionist offered us a 25% refund on the room which we refused as we felt it wasn't no where near enough compensation for having very little sleep and being slowly cooked from the inside out while washing in other guests bodily hair. The receptionist took my email address as she said she couldn't offer any more but the manager could. I was told that Mika would be in touch to resolve. I told her that we expected a full refund and an apology for the third world standard room we had to stay in. The email never did arrive so I sent an email to Mika. Almost 2 weeks of waiting and the reply arrived. It wasn't a great email, a pathetic apology and he offered me a 25% discount on the next stay!! My offer had gone down and I was expected to stay in a third world room again. As customer service goes, you couldn't make it up. I replied to the email advising that the offer he'd sent us was below what we'd already had and expected. I ever did receive a reply hence the review. The room is beyond anything I have ever stayed in before and management non existent. Avoid this hotel, it's poorly managed, built and ran by amateurs.

The public areas are very comfortable, the staff are friendly and the breakfasts were great. We booked an executive room was poor. Room was clean but damp towels had been left on the bathroom door by the previous guests. The room was very warm and the aircon did not work. Receptionist said he could adjust it but did nothing. Window only opened 4 inches so could not get fresh air. Noise from kitchen fans kitchen fans woke us about 06.30. Bathroom was clean but shower head fixing was worn so could not direct the spray. Very hot water came out of the cold tap - needed to run for about 5 minutes to clean my teeth. Good location but need some maintenance.

We stayed here for 5 nights in early July. To our surprise there was air conditioning (a lot of London hotels do not have aircon!). The staff, location and breakfast were excellent. There is a tube station nearby and the surrounding area is fairly quiet. There are a few nice places to eat nearby too. The hotel is a little worn but still clean and comfortable. We would definitely stay here again.

Clean rooms, friendly and helpful staff. Room was a smaller than what I'm used to but I did not spend much time in it. There was a bar/lounge that looked cozy but I didn't take advantage of that or the breakfast.

Very clean hotel in an ideal location, 5 minutes walk from Lancaster Gate Underground station. The staff were extremely helpful and the breakfast was more than adequate. on the down side, the rooms were very small including the bathroom and the air conditioning was awful. Our room was extremely hot at all times of the day and night.

My husband and I stayed at this hotel twice on our recent trip to London. We booked an Executive Queen room for both occasions. The first time we got a twin room with two single beds. Room was decent size and didn't complain as it was only for two nights. For the second time we were given a tiny room where we had to climb over each other to get in or out of bed. We were told they were overbooked that night and they would credit us for the difference in cost. Still haven't seen the credit. We were given the booked room for next five nights. Both times we received an email welcoming us to our rooms with the number of the room given. Both times the room number was different. On departure I was asked to rate our stay. The breakfast was great, as was the location but the customer service was dreadful. When asked how I made our reservations I said I was a Best Western member and booked directly. Won't be going back to this hotel.

Our trip to London was the final stop on our 2-week vacation and the Best Western Mornington Hotel made it the perfect ending to our trip. We had 3 adults, and they were able to accommodate us in a 2-floor level room. The hotel location was perfect - right at the top of beautiful Hyde Park. The train station was nearby which made it easy for us to transfer from the airport and walk to the hotel. This hotel is beautiful, and the breakfast was amazing with several breakfast options to choose from. Especially loved the fresh Croissants and Cappuccino. Plenty of dining options to walk to/choose from nearby the hotel. I highly recommend this hotel for your stay in London.

Very tiny room and bed with hardly any space to move around or stow luggage. No side table or lamp on one side of the bed. That side is so close to the wall there was no room to walk - had to scoot sideways and duck by a beam. Elevator was small and very slow. Breakfast was 20 pounds each; we found a nearby place for full English breakfast for half the price. Coffee maker in the room which was good. We liked the staff which was friendly and responsive.

The room arrangement was chaos. We booked the suite for 5 nights and only provide the suitable room for us for 4 nights. The staff was not helpful, one of the lady was impolite and did not familiar with the rooms size.

My husband and I stayed here twice in theist 6 weeks. The location is very nice. Close to Hyde Park, Kensington Gardens, and Notting Hill. The rooms are clean and the staff is friendly. The rooms are very small. Our first room had a queen bed and very little space to walk around. There was little places to unpack a suitcase and even less to leave the suitcase open. Our second stay had 2 twin beds and again, the room was so small, the foot one bed prevented us from being able to open the door fully. We would stay again, but only if we limited our luggage considerably and managed our expectations.

Viewed this hotel from a recent visit to London, wished I had chosen this the first time. Friendly staff, beautiful, relaxing hotel to stay at. Lift right at your side when checking in, so very easy to get to your rooms, very quiet road at night, nice food in the restaurant. Five minutes walk to the under ground and a minutes walk to the bus stop, Hyde Park is just around the corner, so the perfect location for a day in London.

Hotel was okay - average for London, but low standard compared to other European cities. Breakfast was okay, and location was nice as it was very close to the park. Rooms were small, but clean. Breakfast staff was really nice, but cleaning staff did not seem to respect normal boundaries, i.e. walking into room without knocking, and just began “cleaning” even though I was getting ready, and my travel partner was using the toilet!

Very small room even by local standards - no ability to walk on 1 side of the double bed . Strange check-in system where card had to be done twice to do an "authorization." This caused delays and troubles. Turns out they do a 1p charge - this looks like fraud to many credit card companies and often gets denied. I went back after a chaotic check-in experience to add my Best Western number but they couldn't even do that. Water pressure and shower was great on the ground floor but terrible on the 5th - barely a trickle. So, it ended up being a very mixed stay.

A last minute booking at the Mornington at a very good price for a single room on breakfast on us promotion Well furnished hotel with comfortable well equipped bedrooms Excellent breakfast with wide choice gets a10/10 score!

My wife and our daughter had 2 nights. The first for Best Western points and the second for payment. They were shown a terribly small room that was dirty and had candy wrappers on the floor. The intention was that they should stay the first night there, and the next in another room. Upon contacting the Front Desk, they immediately got a better and bigger room...! Whether it had anything to do with points/payment is not known. As a band aid to the wound and the bad experience, they were offered a 20% discount on breakfast on day 2. However, this was free as it was part of the room rate. Such a bad offer. The best thing about this hotel is that it is close to Paddington Station within walking distance.

What a great weekend we had in London,would like to say a huge thank you to Fred for his enthusiasm, certainly an asset to the front of house. Room was great and breakfast spread was amazing with continental and full English on offer. Will definitly be using this hotel again

Although we had a couple of issues at the hotel, the staff were very friendly and helpful, and fixed the requested problems. I'll start with the bad, but overall, we really had a wonderful stay. We did have one rather serious safety issue that we resolved ourselves, that I suspect is a housekeeping problem. When we arrived back to our room after seeing a show, so at approx. 23:00, the window to our room was very ajar. We don't know how long it was open, but we were not the ones who opened it. I suspect housekeeping opened it while cleaning the room and forgot to close it again. Everything was fine in the room, but the biggest issue with it was that directly below our window was the roof to a one-story building, so it would have been incredibly easy to enter our room from the outside through the open window. We didn't see anything missing, so we simply closed and locked the window, but it could have ended very poorly had we not noticed it left open or had someone entered while we were gone. We did not mention it to the hotel because the solution was to close and lock the window, which we did. We also encountered the issue of not being able to check into our room because it wasn't ready, despite it being past the posted check-in time of 14:00 and well past our expected arrival time. That said, the front desk was very nice and helpful and the lobby is a beautiful and comfortable place to wait. Our room was nice and clean with plenty of space by European standards. I did have trouble getting the AC to run, as it kept shutting itself off. I managed to get it to run just the fan and it was fine. The next day, without me saying anything, someone came by at some point and set it to run the AC without shutting off. We also mentioned to the front desk that one of the TVs wasn't working properly, but that it didn't matter to us since we weren't using it. They still came by and fixed it. So rest assured, the hotel will do their best to resolve any issues that come up, sometimes without even having to ask. Overall, the hotel was very nice and we had a great stay. The helpfulness and friendliness of Fred at the front desk really made up for any issues we had, and the location is wonderful. I recommend getting the breakfast at the hotel, as it was very good. We were very happy with our stay and would happily stay there again.

We had a lovely stay in this hotel for our first trip to London. It was a great location just a few minutes away from Hyde Park, Lancaster Gate underground (and bus stop), Paddington Station and the Thistle Hotel which was a stop on the Tootbus (or Hop on Hop off bus) route. Also only a few minutes away from nice pubs and restaurants if you wanted to stay local. The hotel itself was clean and tidy. I probably would've liked a slightly bigger room but I didn't come to London to sit in the room all weekend anyway so the room was sufficient. We had a small issue with the room safe and a member of staff quickly resolved that. A couple of times we went to the bar and there was no-one behind it (I think the staff work between reception / bar) so that was slightly frustrating but that I think was the only negative all weekend. Breakfast was nice and what you would expect, serving both hot & cold food and the staff were very helpful. We had a lovely weekend in this hotel and definitely would consider booking again and I would recommend it to others.

Worst experience I've ever had. I've booked a month ago and after a long hourney with my 10 year-old daughter, they told me that THEY ARE OVERBOOKED! And sent us to another hotel of theirs in a bad place and made us stay a nigr in a room in the BASEMENT with GARBAGES rigt under my window. I can't even open the window to get sone fresh air. And what is worst , THE FAN IS NOT WORKING in the whole hotel. It was me who called the cab to get to our original hotel next day. And when I asked for refund for that terrible night, the manager mr Hugo didn't even bother to reply my e mail. I'm so sorry to had my daughter exprienced that bad staying.

First class service, very clean rooms, generous breakfast and great location, situated only 10 minutes walk from Paddington, 5 minutes walk to Underground station and 5 minutes away from Hyde Park. The staff could not have been more welcoming and helpful.

Very nice hotel with beautiful rooms, excellent location next to Hyde Park and superb service. Really appreciate your flexibility with the check in. I would definitely recommend it and count on it formy next trips to London

Our room was so small that the bed was against the wall with no room for bedside tables - wall one side, door the other. There was one table at the foot of the bed on the wall side which prevented one occupant getting out without climbing over the other. The bar service so so slow that we gave up and there were no crisps.

Got to go early in the room did not need to wait till 2. Beds where good and the cushions also. Only the space for the toilet was a little bit small. The hair dryer was also super and the possibility of ironing was nice.

Stayed here for third time and as always was very good. It is very reasonable and in a great location just off Hyde Park. Our shower broke and within 5 mins of reporting it a maintenance man was up to have a look and had it fixed in 20mins! Would recommend to anyone coming to London for a short visit.

Stayed here with family for a couple of nights in January. Very handy for Paddington station, Hyde Park, Oxford Street and Mayfair. Surprisingly quiet location, one road back from Bayswater Road. Normal sized London hotel rooms. Lovely breakfast and very clean and tidy.

We arrived just after 2pm. Unfortunately we couldn't get into our room. We waited. Eventually it was 3.45 when we could get in. It wasn't really a problem, we sat and read the papers. The room itself was large, fresh and clean. A kettle with coffee, tea and biscuits. Large TV. Quiet room. The staff all very friendly and apologetic that we had to wait. Breakfast was very good with plenty to choose. Very good value for the money. I would stay there again

Stayed 3 nights very close to tube, had a single room with shower room all very clean and cosy. Staff were all pleasant good choice at breakfast and very good value for money will definately stay again

Great location and clean and well kept facilities. The rooms are small but for London and the price it was worth it. My room was a double and with two luggages we barely had enough space so my advice is if you tend to overpack ir carry more than one luggage get a bigger room, its worth paying the price.

I stayed at the Mornington 3 nights in mid-November and i do not regret it at all. A wholly adequate though not fancy bedroom, high up and facing the back thus quiet. Excellent breakfast downstairs, with quick and friendly staff. And a pleasant lobby ("Library") bar for e g pre- or post-dinner drinks (though not too impressively stocked). Not least a very convenient location, a few hundred metres' walk from Paddington station and literally round the corner from Kensington Gardens and Hyde Park.

On arrival I was told the room wasn't ready ( I was very early) but was told I could store my luggage. Reception area of hotel really nice and welcoming friendly staff. Room small but it is London sp average size for area, bed is really comfy and bathroom nice...only downside is sink tap didn't look like had been cleaned for sometime and 2 hairs found on shower head. Room I was in (#212) could hear hairdryer and running water sounded like pipework but was quite annoying especially early hours. Overall I would stay here again and would recommend this place just needs the points addressing and rectified and would be 5 stars.

The Best Western Mornington Hotel is well located (next to Hyde Park and Oxford Street). The staff was very profesional (welcoming and helpful). The bedroom was clean, quiet and the bed comfortable. The breakfast perfect with a good variety of food. It is our third experience at the Best Western Mornington and we won't hesitate to book again in this hotel.

Had a very pleasant stay here. All of the staff is extremely friendly (you know who you are, Fred) and the hotel is cozy and comfortable. It is also very close to Paddington station, that is very convenient when you're coming from Heathrow airport

This is a nice hotel centrally located. 5 min walk from Lancaster gate tube. Breakfast was good with a wide selection and good coffee. Several times we had to wait for the person in reception, so take care if you are in a rush! The room was a bit hot, but all in all we recommend this hotel.

Went as a family of 5. We were supposed to have a 3rd adult with us but they couldn't make it. We called the direct hotel number to inform them of the change and no one ever picked up. I ended up calling the best western number from my booking in America and let them know of the change in circumstances, specifically asking that the 2 rooms we booked were as close together as possible. We were assured that a note was made regarding room proximity since we were going to be 2 adults with 3 children. Upon check in we find that one room is in the basement - next to a noisy storage cupboard - and the other room is 2 floors higher with no direct access. Not ideal. The rooms were filthy. My room was by far the worst. The couch was stained and torn. The curtains were covered in stains (goodness knows what it was) and even the walls were stained. The bathroom had hairs on the floor / tub and the floors in the main area were gross. Not ideal when you're traveling with a 1 years old that wants to touch everything. As noted in previous reviews, the rooms are very small. We were there for 2 nights and really struggled to find space for our suitcase, my stroller and our belongings. I looked up for other rooms in London for our second night but couldn't justify spending the extra money when this stay had cost over £800.

Excellent staff, beautiful decor, and great location. The staff was very welcoming and took care of everything we needed during our stay. Located near Underground and Paddington station. Clean and quiet room.

Clean room but very very small room, bed was good and comfy, no space to move your legs around. We got a room which had no view, some random wall at the back. Good heating both in the room and the bathroom. Hotel has great location and connectivity. Our card was somehow not working, the staff was kind enough to accept cash instead. We stayed for a day and shifted to another hotel only because the room was too too small. But it was value for whatever money we spent.

Booked early to get the best price we could, as it's not super-cheap, but the price did include a very good breakfast. We loved the central location, next to Hyde Park and handy for Oxford Street Christmas shopping. Hotel is a grand building and the room, and beds, were very comfortable.

Just back today 15/12/22 stayed at the hotel for two nights and I was very pleased with the hotel . The room was very clean the staff very friendly and helpful. Could not fault it at all. Nicely situated at Hyde park just back far enough to be quiet. Bus and tube very close. We liked it so much we have booked to go back in March 2023. Highly recommended at a nice price

Friendly staff, clean and warm bedroom with comfortable bed and good tea & coffee making facilities. Great choice of freshly cooked food at breakfast, cereals, fruit, croissants etc. Location only 5 mins from Lancaster Gate Tube and bus services. Hyde Park a couple of minutes walk away

the staff was very helpful, the rooms comfortable and spacious, friendly atmosphere and a good location. Very close to Hyde Park and Lancaster Gate Underground, 8-9 minute walk from Pasdington Station.

Great location minutes from Tube Bus Park. Friendly Cosy Hotel Very clean..modern bathroom, great shower, free toiletries. Tea/coffee biscuits fruit topped up each day. Good breakfast buffet. Would definitely stay here again.

The staff were very friendly and helpful. The room was clean and tidy with an amazing mezzanine bedroom. Breakfast was easy and very enjoyable. the bar area in like sitting in an old library room and very classy. Recommended.

The service was good. The room was fine. As the hotel was close to London Paddington station and Central London, it was really good value for money. There was a huge choice of both cooked and cold items at breakfast.

We first stayed here in August 2021. I had booked two rooms, one for my wife and I and another for our friends. These rooms were excellent and when I booked again, I received a standard email from the general manager, thanking me for the booking. I replied telling him of our previous stay and hoped that the room would be the same as before. It wasn't, it was so small that we didn't really have enough room for the clothing we had brought for our 3 day stay. I asked at reception if we could move but there were no rooms for that night and they offered to move us the following day. We re-packed that morning and left them to it. On our return that second evening, we went to the new room, only to find it smaller that the one we had vacated! I again returned to reception and after a while they found another room for us. This was exactly the same as the first room we were in, except it was located by the lift doors! If you are only staying one night, then it may be okay for you but any longer, you may find that the small rooms unsuitable. Given that the increase in price over last year is, in my opinion, excessive, how do they justify the price paid? The staff were, at all times, friendly and helpful but really given no autonomy. Breakfast was very good with a full menu to cater for most tastes. Taking into account, the sheer number of other hotels in this and the surrounding area, we will not be staying here a third time.

The room was very small. It had everything I needed but compared to my colleague my room was a lot smaller. There wasn't enough space for the tea and coffee facilities - I found the kettle and what I needed in the cupboard - however I had to make the tea on the floor as there was no room on the main table as there wasn't enough surfaces for everything. I then had to make sure I was really careful boiling the kettle, and then emptied the unused hot water to prevent someone from getting scolded once I had left the room. Its a bit of a health and safety risk. Otherwise it was nice. I had to phone to ask for milk for my tea with my breakfast which was delivered to my room, but the food was nice otherwise. The bed was really comfortable and warm. The fruit and water were a nice touch. There was an iron, ironing board, and hairdryer so it was well equipped, and the shower gel etc were all good quality too.

Close to Hyde Park and a comfortable and convenient base to see all of London. The staff is friendly and optimistic and the featured room is as cozy as it looks in the photos. There are great family-owned restaurants nearby. The hotel and neighborhood are a great escape from the noise and mayhem of the center.

Great location, only a road away from Hyde park and close to tube. Lovely hotel with friendly and helpful staff on reception and very attentive staff at breakfast. Breakfast was very good. Our room was great, no noise at all and the bed was probably the most comfortable bed we've ever slept in. Wonderful. Library bar/lobby seating was lovely and welcoming. Would definitely recommend and we would stay again. Thank you

Terrible service, felt like wanting a drink was a hassle to the staff and it was more like a social club for staff. Bell on bar which we got told of for using, had to wait over 5 minutes for a drink while they chatted. Breakfast was great as was the service. Room was basic with stains over furniture, poor shower. Had better experiences in a basic Premier Inn.

Fantastic location and room. Would not hesitate to stay here again. It was close to the train station, Hyde Park, and bus stops. the staff were friendly and helpful. The room was great, exceeded my expectations for a hotel room in London for the price I paid.

the location is great, palces for breakfast dinner and pubs close by. ! block away from hyde park. rooms are too small. staff was frinedly but sometimes it took too long for answers at the front desk.

This hotel suited all my needs.Great location very helpful staff and lovely breakfast.Would definitely want to stay next time I am in London and would recommend it to friends.Lovely being so near the Park and to get away from hustle and bustle

Lovely room and staff great. Only criticism was the bar was poorly stocked a d no beer at 7pm. Lost opportunity as a large group went elsewhere there were several people waiting for a drink andost dissatisfied

A decent, well placed BW hotel with a decent room (#208). As you would expect, a great bed, in room coffee/tea provided, toiletries in the bathroom, ironing board available. A nice stay and would go back.

The Best Western Mornington Hotel London Hyde Park is my first choice in London. Have stayed there several times, never been disappointed. Perfect location close to Central Line tube station Lancaster Gate and Paddington Station. Walking distance to Oxford Street. Hyde Park just outside the doorstep.Great breakfast buffé. Friendly staff. Nice rooms. Lobby bar where you can meet or work or just relax with a drink. What are you waiting for? Book!

Reception staff were very helpful upon arrival. Room was clean and quiet. Bathroom slightly on the small side, but nothing that created an issue. Breakfast was good, with both hot and cold selections. Would certainly stay again.

We were early for check-in, but they held our bags upon arrival. Then when the room still wasn't ready on time, they gave us a free drink at the bar while we waited. The room itself was plenty big enough for a week stay. We were on the top floor, which helped a lot so that we didn't hear much noise from other rooms. The hot water is HOT. In fact, we could never get very cold water from the tap for drinking, but at least we had plenty of hot water for showers. The breakfast is hearty with a good variety of food. There's a couple of Underground stations nearby for easy access to everything. Overall, it was a great stay.

I recently stayed for 1 night in a queen room, 611. The location of the hotel was superb, almost opposite the stunning, round the corner from bus links and a short walk to Lancaster Gate tube. The good points; - The room was a good size - Plenty of storage - Two big windows - Clean The areas of improvement; - The new shower fittings prevented the ability to lift the shower head up above the chest! - The shower screen didn't open, so had to squeeze between space into shower! - Two of the pillows were a bit flat - The room is next to the stairs door opposite which bangs so loud every time someone goes up and down the stairs Overall, great location and good value

Thanks to a great breakfast and a tip top location I can give this hotel 3 stars. But there was poor cleaning. Had to find the staff at five pm and ask them to clean the room. No auto refill of toilet paper. Had to find staff when the paper was empty. Asked for an extra blanket three times since my kids didn't want to share blanket in the double bed. The fire alarm went on in the middle of the night although no fire. Reception staff didn't find my booking at first. Check in took 20 min?! Breakfast staff very nice and always gave us a smile. They worked hard. Great location of hotel. The reception staff could try to give you a smile now and then.

+Clean, comfortable rooms. +Good location near Paddington Station and Hyde Park. +Quiet street with good access to amenities. -Almost unusable shower; it was pathetic. -Unhelpful desk staff unable to explain charges. -Multiple significant charges made to bank which will be refunded in 4-5 days!!! Not stated in T&C's.

Great location, close to Paddington Station, Hyde Park, 2 blocks from the underground Lancaster station. This hotel is close to restaurants and shopping yet quietly located 1 block from main streets. The hotel is what I expected for the price and great for a budget in London.

Loved this hotel. A very short walk to bus stops and Lancaster Gate tube station. Hotel staff excellent e.g. I queried before booking if they would hold luggage the morning we were due to arrive and within 45 minutes had a friendly e-mail to say yes. A good breakfast buffet. Rooms may be on the smaller side but stylish and air-conditioned. Will use this hotel when staying in central London

Stayed one night I was going to watch the Queens funeral and hotel rooms were hard to get. Room was clean but very small hardly any ameneties in the room, bit tatty around the edges same as the communal areas. Paid for B & B and was going off very early in the morning so ordered a takeaway breakfast, when I went to collect it they charged me £10 I said I had already paid for breakfast and they said I had to pay an extra £10 and I asked for a refund on my cooked and they said I couldn't have on. The good points is that its 2 minutes away from a tube and Hyde Park. Thats it. Probably on my list of not to visit again.

We spend three nights in September. Room was rather small but with everything one needs. TV, Fridge, Shower, Safe. Not much room to unpack though. Staff very friendly and helpful, Lounge comfy with a bar. Good breakfast buffet.

The room has no amenities. There's no refrigerator in the room or available to keep medications cold. There's no storage to unpack. There was no ice machine or bucket for ice. All this would be ok if the room or hotel had any character. It's white walls with white bedding and a bathroom that makes a cruise ship bathroom look big. The water pressure was so low it took 20 minutes to rinse my hair. London is lovely… this hotel is not up to snuff

Unfortunately the room we stayed in has noisy water pipes, which seemed to have been located above a ceiling panel/grid as you entered our room. Possibly coming from an above room, as / when they shower or flush the toilet. Walking and foot steps can also be heard as happened on our stay each night around 2 am

Stayed here for 4 nights arriving Sunday 7 August 2022. Had stayed three times before, but noted some poor reviews recently. We needn't have worried. As requested, we had two rooms close to each other. We had requested rooms with bath tubs, but didn't get these. Shower was fine, but angle of head meant you couldn't stand directly under it, though it was removable so you could hold it in place. Buffet breakfast was very good. Staff friendly and approachable. Location is excellent. One observation. On this, and previous stays, we've booked and paid for "Executive Rooms". Hotel signage indicates "Executive Rooms" are on first floor -- we've never been given a room on first floor. A puzzle, though rooms for this stay were fine.

Perfect location, comfy bed, helpful staff. Travelling from Melbourne with my two teenagers, their first time to London. They were very impressed with the hotel which looks wonderfully ‘London' with its bright white pillars. Easy walk from Paddington Station and even easier walk to the nearest Tube station.

Reception staff was rude, inconsiderate, did not take into account that we are staying 10 nights, he manager ignored our concerns, rooms are outdated, dirty walls, stains on curtains, wooden floor is cracked, no fridge, the hairdryer is in a closet. Only positive is breakfast and location. For same money, are better hotels on the same street.. Stay away from this place!

Stayed with my family for 3 nights. All staff were amazing. Breakfast was lovely, charming building and a 24h bar. Fast and smooth check in and checkout, exactly what we needed. We will definitely be back and recommend it.

The room was totally substandard and the ceiling in the bathroom leaked, A/C did not work, window would not open, bedside lamp was broken and we had a great view of the airshaft with a noisy central 20 ton HVAC unit buzzing all night. It was really bad.

stayed at the fifth floor, relatively quiet and no issue. lovely room just the right size for one person and always cleaned. friendly staff and zero issues. Only thing to improve is to have hot showers. overall not bad especially during peak travel times.

Overall, the location of this hotel is brilliant. But within the hotel itself, the noise can go to every room especially if you stay in the room near the lift. You can hear people coming in and out all the time. Moreover, I stayed on the 5th floor and the pressure of the water shower was very low and it was annoying.

on arrival was told we had an upgrade room due to hotel having broken air-conditioning, what we got was a basement room with no air-conditioning, none of windows opened, the patrons at the bar across the road looked directly down into our room giving us no privacy. The Room stunk of mold and mildew, there was a dehumidifier in the hallway trying to suck out the smell. Toenail clippings and clumps of dust by the bed, Customer service worse than Faulty Towers!

It was perfect location, a nice quiet area and very close to Hyde park as well as Lancaster Gate tube station which is on the central line. The room was nice with air conditioning, however the floor was a bit dusty when we arrived and after housekeeping we were occasionally missing a towel but when we called reception they quickly brought one up.

Average hotel, with old and dated amenities. This place is in need of improvement and some investment. The only good thing is the location. The staff is friendly but nothing special. I will only go back if I have no choice.

Staff were very helpful and accomodating. Especially Alexandra (possibly Assistant Manager, I think.). Our room was nice and housekeeping was good. Late drinks available at the bar. Breakfast was fine. Air Con worked well in a heatwave. We had help booking taxis and leaving baggage on leaving day. Location was convenient for easy travel. I thought it was good value for the location at Hyde Park next to Lancaster Gate underground, bus route, passing cabs. It did what it says on the tin! What more do you need at that price. Thanks for the stay.

We had booked, & paid for this hotel, in March 2022, we arrived at the end of June to a row in the lobby, we approached the reception & we were told our room had been double booked. The couple having the row, said another 6 people had been told the same. They eventually find us another room, in another hotel, it took over an hour for the staff member to find it. The room had broken air conditioning, weeds growing around inside dirty windows, there was a kettle but no cup, tea, coffee or anything to actually make a drink, toilet letting by all the time. Due to the mess up, we were very late for a 'very expensive' hospitality event, & had no time to complain. after a very hot night, a knock on the door at 8.30am, asking us when we were leaving!' We had breakfast which was awful, scrambled eggs had all stuck to the bottom, rubbery bacon, tastless sausages, & baked beans. As we left, they asked us to pay for it even though we had already paid for breakfast to be included at The Mornington. We were told ' as a gesture of goodwill' they wouldn't charge us. It was appalling. we regularly stay in London, and have never had such a terrible customer service experience, or stayed in such a sub standard room. We have given Best Western Mornington, the chance to make this right, they have offered us a 50% discount off our next stay with them. Rest assured, we would never stay with them again. Best Western Customer Services said it is down to individual hotels to deal with complaints

Staff were very casual - both their manner and their dress. No uniforms which was very unusual. There were also times when no staff were available at either the reception or the bar. On arrival we were told there was no room for us and that they were moving us to another hotel 20 minutes away! As we already had family staying in the hotel with whom we were spending the weekend, they "found" us a room. No ice at the bar, no air con in large parts of the hotel, no Baileys at the bar, no receipt possible from the credit card machine. Just shabby. Amongst other items that I ordered at the bar I asked for a Coke. I was just given a can of coke - no glass, no nothing, just a can! Poor. Positives - room was clean with comfy bed and good shower. Decent breakfast and good location.

I was a little concerned about some of the comments from other travelers, but our stay was excellent. The staff are very friendly and helpful, we had no problems at check in, the location is excellent and the breakfast is very good. The room is not big, but ok. In short, nothing to complain about and excellent value for money.

Rude staff and false promises- air conditioning does not work and they will try to get you to another hotel sight unseen. After a very long day of international travel in a historic heat wave, I had to move to another hotel. Book at your peril.

I loved the location, very close to Hyde Park and to several stops of metro and busses. It is an elegant neighborhood, with all these white elegant buildings. The lobby is beautiful but during my stay it was too hot so it was impossible to spend some time in there. The single room was very small and a bit dark, but it was ok for one night! Besides, the WiFi was very good! I loved the breakfast, many different options. There is a small business center next to the breakfast room where I could work during the morning after the checkout. It is basically a only desk, and I was lucky that no one else needed it that morning. Overall a good experience

Having read some previous bad reviews we were a bit dubious about our stay, but I'm glad to say we were pleasantly surprised. The reception staff were lovely and held our luggage for us prior to check in while we were at a matinee. Check in was easy, our room was a bit small but clean, comfortable and the air con was lovely. The breakfast was really great - loads of choice and all delicious. The only faults were that our shower was super-hot and we couldn't adjust it. We only realised this close to departure so didn't report it until we were checking out. The other things to note was, no body lotion. That's the only issues we had. Don't be put off by the negative reviews. I'm glad we weren't and would definitely stay there again.

I am really getting angry with the service I have received from your hotel; I spoke with 2 hotel receptionists, I left a review with my issue, and sent emails with my issue. Have I just been ignored! we paid in full for this stay, travelled from Denmark to arrive and get told they have no rooms. we got but into the sister hotel which was a building site! so bad. We are awaiting a refund for our first-day stay and breakfast. The room was also not what we booked... we were meant to get our refund 5 days after..... this was 16th June. ... its 12th July

My stay was in fact not the best and certainly not up to the usual standard I have come to expect from Best Western hotels. As I made clear on checkout, I had a number of issues with my room during my stay. The air conditioning in my room wasn't working. It was 10:30pm at night when I realised it wasn't working so it was too late for me to go to reception and try and resolve it. I then found out at 5:10am that my room was situated next to the fitness centre... which was why I was woken up by the thudding of the treadmill and clanging of gym equipment. Not great when I have a huge issue to resolve at work that day. I raised these issues with reception at check out and I was merely greeted with a feeble apology but it was clear they didn't really care. I also got an automated email from the general manager to which I replied with my issues and never got a reply. £172 for a sing bed in a room that has barely enough room to move, awful hot and sticky nights sleep woken early by the sound of banging from the gym. No reply from the manager in a week so posting my review.

This is never a 4* hotel. Room is tiny and very basic. I think we are sleeping in the broom cupboard. We had a bigger room on our last cruise. Typical London hotel. Spend all the money on reception area then plaster the website with photos from there

We have stayed at the Mornington Hyde Park on numerous occasions in the last 5 years for easy access to Hyde Park, on this occasion the BST festival. Friday 24th June The check in was chaotic, lots of groups waiting to check in and rooms not readily available. We were told the room we had booked wouldn't be ready until 6:30 at least, but we could have a smaller room. We were given complimentary drinks for our inconvenience, as were everyone in the bar, this issue was throughout the afternoon and evening, we heard the same story of rooms not being ready and that there were errors in their reservation systems by many. The next issue was previously I had booked an additional night at the Mornington by ringing direct, to add on Sunday 26th. I spoke to Antonio who I explained to that I was stopping the Sat and Sunday and would like to add on an additional night. I confirmed that we wouldn't have to swap rooms, he said he could see my reservation that we would be able to stay in the same room. I then had a link sent over by email to pay I once again confirmed no moving rooms on email. (The reason for no changing rooms was it was our wedding anniversary and we had reservations etc…so didn't want to mess about). I'm at reception and there is no reservation for the Sunday it's at their Victoria hotel. I had no idea there was another hotel and I accept that is my mistake, however you can see my confusion when it's been confirmed they can see my reservation and there were no issues. I am then told they will book us in on the Sunday in Hyde Park. They then contact us to say they cannot. But they will arrange a late check out early check in so no issues. The next issue. That night, we came back from the concert to find the bedding that had been put on was very damp, almost wet, I put a towel over and went to sleep I'd had enough at this point. Sat 25th June Breakfast was aptly describe by others as the “hunger games”. Again chaos! Not enough food, tables full, enough staff but no organisation. Many walked out opting to get refunds! Sunday morning we check out at 12, we were told told that at the Victoria we could check in early so no issues. We arrive at the Victoria Mornington to be told that the room wasn't ready come back in 2 hours. Nearly 2 hours later we came back and it was ready. We then were put in a tiny basement room not the Suite upgrade as promised, or again the executive that we'd paid for. This was a trip for our wedding anniversary - it really wasn't great! I have spoken to the manager Byron Wilson tonight who asked me “how would I like him to resolve the issue…..” Make no mistake he was disinterested, uncaring and tbh fully aware of the issues and couldn't care less. I have asked for the difference in room price and my taxi fare. This was a small gesture, and to be honest the way someone resolves a problem will always determine my final feelings on somewhere. He said I could have the difference in room price £5? (How that is the case I don't know- or care) and he wouldn't pay the taxi. He asked me if there was anything else? There was, the most basic fundamental thing that could have helped that was failed to be done by most was “we're sorry”. The hotel didn't have the excuse of no staff, it had the issue of poor management and lack of leadership. Leadership comes from the top and now I understand why there are issues. I wont be returning, I would seriously suggest others think twice.

It's difficult to find a hotel like this that is affordable in the heart of London. We were pleasantly surprised by all aspects of this hotel. Right at Hyde Park with restaurants, pubs, bakeries, tube stops, bus stops etc all very close by. It's also very walkable to many of the attractions of London. Wonderful place from which to explore London!

What a lacklustre experience! The room was tiny with barely enough room to move around the bed, the sink was blocked, the toilet didn't flush properly, the shower bracket was broken and fell apart and worst of all the space was dirty and we found a previous guest long blonde hair through out the room as well as grit in the bed. The hotel staff didn't help either and seemed completely disinterested in their work and the guests. Go stay somewhere else. This property is not worth your time or money and it most definitely is not 4 star!

My room was exceptionally clean and comfortable. Complimentary tea and biscuits were great after a day of sightseeing. Staff was very friendly and helpful. Some of the reviews I read had me a little anxious, but none of the negative comments matched my experience at the hotel. A mini fridge and chest of drawers would have been nice considering the length of my stay, but would definitely stay again. Located near three Tube stations and bus stops so getting around on public transport was a breeze. Just around the corner from Kensington Gardens so that was a pleasure.

This a great hotel reasonably priced and the service was excellent. This hotel is close to many attractions and is walking distance to Hyde Park and Buckingham Palace. There are several nice restaurants located nearby.

Perfect location, excellent staff, lovely neighborhood, breakfast was better than expected. This was the most beautiful Best Western I've ever seen. I would highly recommend them and hope to stay again myself. Hyde Park is just across the street and was a beautiful walk.

We booked executive ended up in the basement all plugs only floor level so to plug in kettle or phone had to be on the floor moved to 3rd floor this room had a out look of three walls with ventilation pipes and smelled

We have booked to stay in this hotel in July 2022. We booked through Booking.com and were told on the booking confirmation that no money would be paid for the visit until 48 hrs before our stay & held I assume as a deposit. Imagine my surprise when today I noticed on my bank account that the 1st nights stay in excess of £200 has just been removed from our account without any notice or communication. On ringing the hotel I was told by the Manager that this is the hotels policy and to take this up with Booking.com if I didn't like it. Overall the Manager was condescending, inflexible & I got the feeling that she didn't care if I cancelled the stay. Customer service appeared very far from her priorities. More to the point please beware if you book through a 3rd party for this hotel. With 2 months to go expect a large amount of money to be removed from your bank account without warning & totally unapologetically, hiding behind the repeated phrase " Its Company policy" After this visit I will certainly avoiding Best Western hotels in future. And this is before I even stay here!!!!

Booked this trip in November 2021 for my wife's birthday, but when we checked in on 1st May 2022 there was no room left, the best they could offer was 2 single rooms. My wife isn't very well and I am her carer, so this was totally unsatisfactory

De girl at the reception would not let me check in while I already had paid for my full stay. She claimt that I was supposed to have a credit card which was nowhere mentioned while booking the room. She simply wanted to send me away at 9.30PM after a long day of travelling. She claimt that it was mentioned in the booking and that I should check my booking. Instead of contacting the general manager herself, she told me she could give me his number and that I could call him myself. As I had to do her job for her. I dont believe they understand the way a guest is being received effects the total stay a lot! Such little respect she showed to one of the people that is actually paying her wages. Scandalous! I tried to contact the hotel several times weeks before my arrival with a few inquiries. Never have I received a reply. The room itself wasnt properly vacuumed upon arrival so I had to ask for that. Also stains on curtains, towels and bedlight was not working. Its the least you are allowed to expect that the room had been cleaned properly.

I've probably stayed here about 10-15 times, so that should say it all :) Lovely location, off the main road but just a few minutes away from Lancaster Tube station and bus stop (and about 10 from Paddington) and of course just a hop away from Hyde Park.

The staff has been exceptional. A huge shoutout to Roksa, Iona and Alexandra from the reception and Paola, Silvia, Barbara and Natalie from housekeeping. Upon arrival, the check-in was quick, effortless and the room was very well cleaned and laid out. I suffer from severe arachnophobia and being in London my concerns were evident. The staff went out of their way to take this into consideration, and were constantly checking on me to see if everything was fine. The hotel is quite comfy, a stone's throw from Hyde Park and Lancaster gate tube station as well as bus stations. There are plenty of restaurants and groceries at walking distance. Overall the experience has been so wonderful that I extended my trip by a day just to be here longer. Though prices may get a bit steep during tourist season, I found the best rates via the hotel website. In conclusion, a great stay here and I would once again credit the staff for being simply outstanding!

This review is largely based on my experience with an inconsiderate and unprofessional staff member I encountered. I wish I had caught her name, but she checked me in and checked me out. At the time of check-in, she informed me that my booking included complimentary breakfast; however, I was slapped with a bill for breakfast upon checking out. When I mentioned what she — the same individual — had apprised me of at the time of check-in (that breakfast was included), she denied ever saying that and humiliated me in front of other guests. I would never fabricate something like that; I am an honest person and know what I heard. Her unprofessionalism and attitude is reason alone to never stay at this hotel. There are plenty of other great places to stay in London, a city I frequent quite often.

Great hotel very friendly staff and helpful. Perfect location close to Paddington Station easy access to the underground.very close to kensington Park and Hyde Park.breakfast set us up for the day.only down side was the bed not the most comfy but ok for a couple of nights.

Great location near to Paddington station. Staff very friendly, hotel is clean and tidy and breakfast is good. A regular booking for me. I had booked over 2 years ago but due to COVID it was held over. Staff could not have been more helpful.

We had a great time at Best Western Mornington. Staff was very helpful and service minded when we needed something. The room was clean and had what we needed. The hotel is located in a nice area near Hyde Park.

Had an unexpected extended stay at this hotel. Had problems with room phone when I needed to rebook our flights. Amir at the front desk came through with an alternative means of contacting the airline. Went about and beyond. Hotel is clean, staff is friendly and helpful. The breakfast each morning offers a wide variety to choose from. If we were to return to London, this would be our first choice. Hotel is conveniently looked near Hyde Park and a little over a block to the Lancaster Gate tube station. It's also within easy walking distance of Paddington Station.

Amazing location just above Hyde Park & super close to metro! Booked a cool 2 level room so my 17 year old could sleep with some separation from us. Sadly we weren't given that room. The “Anna Delvy” looking young lady working the front desk explained by saying “they are the same category as the small room you're in”!?!?! What does that even mean? We ended up in a room that would have been small for two of us, let alone three. At least it was right beside the elevator and stairs so we could hear everything going on & we didn't waste any time sleeping! She was also the one who said - with zero concern - they had no UK charger to lend me for the first night before I could go buy one. Like ZERO concern. Also had to go to her the second day when we couldn't get any cold water. The tap instantly came out very hot. Her response. “It's an old building. Run it for 15 minutes and it will get cold”!?!?? I kid you not. Man, we loved London but will stay anywhere but here when we return.

Great hotel. Friendly and very helpful staff. Great location 5 minute walk to Paddington station and Hyde park/Kensington park. Will stay again for my next visit. Bed not the most comfortable but ok for a couple nights

Upon leaving the property we realised we had left an apple product in the room. We contacted the hotel via phone within 30mins of checking out and they advised that they would check with housekeeping. They did not return our call. We called an additional 3 times to be told that housekeeping could not locate the missing item even though we know we left it on the desk in the room and the apple app showed the item as still being at the address 7 hours after we checked out. On each occasion we phoned we were informed we would be called back, this did not happen once.

Wish I'd read previous bad reviews! checked in early evening, went out for a lovely evening and returned to hotel to be told we hadn't checked in, after convincing the reception we'd signed in earlier she found our paperwork and credit card details but my room card had been cleared. Was suspicious when a bowl of fruit and envelope addressed to someone else had been left in the room. Another complaint about a missing piece of property now in the hands of Best Western as management not interested

This hotel has a great location, we had a lovely quiet room, good big bed, excellent breakfast and the staff were very helpful staff. We would have no hesitation to recommend this hotel as a base for a day or two in London

Had booked one night at the hotel. We arrived early and were told our room wasn't ready yet (which is understandable, seeing as check-in was supposed to be at 2pm). So we checked in and left our luggage at the hotel, before going out exploring the city. When we arrived back at the hotel in the afternoon we were told our room wouldn't be ready for another hour (8h30 pm), which I pointed out couldn't be the case as we had already checked in and I received an e-mail confirming our room number several hours earlier. Turns out they had overbooked and given away our (prepaid) room. Trying to sort out the situation the staff (especially the manager) were extremely unpleasant and unapologetic, and refused to give us any discount or refund for the inconvenience. Also, when we finally got the room (basically just to sleep in), it smelled like old sushi. Would NOT recommend this hotel to anyone

They over booked our rooms, so when we arrived we didn't have a hotel room to stay in. Please don't book with this hotel - they've ruined our weekend away and made us miss our reservations. Unhelpful service and acted as if we were being a pain. Zero stars if I could

Not only is this hotel wonderfully situated it is overseen by the most impressive team of staff I have ever encountered at a London Hotel. They genuinely care about their work and the way they treat their guests. The hotel is very clean and the rooms well appointed and comfortable. I couldn't fault any aspect of my stay at all, I just wish we could have stayed longer. Rest assured I won't now stay at another London Hotel!

Problem with having no roomkeys, but the staff was very helpful and compensated in other ways. I wish I could remember this one guy's name, he was so nice and helpful! Good breakfast and internet. A bit thin walls, so there was some noise.

Be careful with your reservation! They can be overbooked and send you to another hotel (not the same price range). I did my reservation one week (a single bedroom) before and when I arrived i was told i have to go to another hotel across the street. This was not a happy experience after 7 hours of flight… They apologized with an upgrade of the room. Regardless of all these, they have nice employees, excellent breakfast and a great location (across hyde park).

Really enjoyed my stay. Staff friendly and helpful. Room clean and warm. Great selection for breakfast. Would certainly stay again. Close to Lancaster Gate underground for easy access to the West End.

The best from best western chain so far, including very helpful staff especially reception going extra mile with free room upgrade, which was impressive, lounge area with real library, generous breakfast and tranquil though very central location