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Best Western Mornington Hotel London Hyde Park, Londres

12 Lancaster Gate, W2 3LG, Londres, Great Britain - See on a map
Best Western Mornington Hotel London Hyde Park - mornington hotel grounds and hotel The Best Western Mornington Hotel London Hyde Park is ideally located in the center of Londres. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

During the current pandemic, this hotel is open only for housing key workers and workers with no alternative abode. Breakfast will be 'grab and go' - please contact the hotel for further details. The Best Western Mornington Hotel London Hyde Park enjoys a great location in the heart of Greater London. Close to Lancaster Gate tube and buses, our accommodation has been elegantly re-designed and is fully equipped! Our bedrooms are, of course, comfortable. . . and complemented by our intimate Library Bar which serves drinks and light snacks. Please note that whilst we only have a breakfast restaurant, there are a variety of good restaurants nearby. The great news is our free high-speed wireless Internet access will help you find them all! Shopping opportunities are countless in the capital, but if you simply want to wander around and see the sights, Hyde Park is the perfect starting point! The West End is less than two miles away if you fancy a show, and The Victoria & Albert and Natural History Museums will enthrall you as you explore. Enjoy your stay.

Best Western

Mornington Hotel London Hyde Park

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 1315 guest reviews
NOTE ISSUED
Excellent
468
Very Good
546
Average
202
Poor
58
Terrible
41
REFER TO NOTICE
Business Business
230
Couples Couples
489
Family Family
232
Friends getaway Friends getaway
110
Solo travel Solo travel
146
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great service"

5
Amanur1536, Greater London, United Kingdom 03/09/2020

The service from the workers were absolutely outstanding would recommend to anyone such a great hotel and my stay was very comfy. And located in such a beautiful area of London not to far from hyde park and not too close to the main road.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Amanur1536, Thank you very much for this amazing review! I am thrilled to hear that you had a 5* stay with us. Thanks to highlighting our professional staff a the location. If you will come to visit us again in the future, please feel free to contact me directly at dovile@mornington.co.uk and I will be more than happy to look after your booking. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Limited Service and room facilities "

3
joecool1973, Gillingham, United Kingdom 03/09/2020

My wife and I stayed at the Best Western Mornington Hotel on 31st August to 1st September 2020. We booked online directly with their website. We stayed in the Queen Room. The room itself was ok, spacious enough but the room was cold in general and couldn't turn up the temperature. Tried numerous times to phone the front desk but no one was picking up. The bathroom was ok, had shower over bath, not quite a power shower, the bath tub was slightly on the small side. The lock on the door was not working properly. We thought the hotel would be facing the park but wasn't at all at it was the road behind but was walking distance from Kensington Gardens, Lancaster Gate Station which was a bonus. When we phoned up to confirm the booking we were informed a grab bag for breakfast will be available but then was told it was not available now so that was disappointing. Overall the hotel was adequate for location to Central London but felt service and customer service was poor unfortunately. You can't blame COVID-19 for that.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Joe, Thank you for taking the time to post your recent experience with us. I appreciate all the feedback we receive as it allows us to improve the experience for future guests. I am sorry that on this occasion we were unable to meet your expectations. I would like to apologise for all the inconvienences you have had experienced during your stay. It is a shame that we there not informed at the time, as I am sure my team would do their best to fix the issues you had. Once again please accept my apologies for not meeting your expectations. I am pleased that you have taken the time to give us feedback as we are now taking action to remedy the points you have highlighted in your review. Please do not hesitate to contact me by sending an email to dovile@mornington.co.uk if I can be of any further assistance or can make this right for you. Kind Regards Dovile Vaitkeviciene Hotel Manager

"Top customer service "

5
R6343TYdavidl, Kingston-upon-Hull, United Kingdom 02/09/2020

Stay here for 4 nights. Great location right on the doorstep to Hyde Park. Plenty of Boris bike outside of the hotel to help explore London. Had to move rooms after 2 nights, not because of the room but the rude neighbour who was in & out of their room not stop until 4am with the door banging constantly. Daniel from reception sorted this for me and placed us in a nice quite part of the hotel. He managed the whole situation in a polite, calm and professional manner. He is a credit to the company. The only minor negative was and the website is still saying that the gym is open, when it isn't. 10min walk to Bayswater where there's plenty of shops and places to eat. 100% I would stay here again

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear R6343TYdavidl, It brings a smile to our faces to see that you had such an enjoyable stay with us. We aim to deliver only the best service our guests deserve. It is great to see we achieved to do so with you. Daniel sends his regards and wishes you to come back with us during your next visit to London. Hope to see you back soon. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Worst hotel ever. DO NOT get scammed like me"

1
User 27/08/2020

I do travel quite a lot but I would say this so far has been the worst hotel I stayed at. Customer service was bad, he was rude, he was never there during his shift hours. During his work hours he was never there, we had to reach him thru email & phone. The phone in my room wasn't working, I complained to him 3 times & he completely ignored me saying ok & during one of the nights there was crazy drunk lady knocking on our door & we got so creeped. There was literally no one we could reach out to for help. On top of all this they had no room service BcUZ of Covid which I completely understand but people had so much garbage, everyone kept leaving the garbage outside their doors in the hallway & it stunk so bad. Overall my experience was horrible, terrible & quote scary to be honest

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to review your stay at Best Western Mornington Hotel. I am disappointed to read that your`s experience with us did not live up to your expectations. We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case. I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to dovile@mornington.co.uk. I do hope to have the pleasure of hearing from you. Kind Regards Dovile Vaitkeviciene Hotel Manager

"Only for one Night"

3
User 27/08/2020

Hello everyone, This Hotel was a cheap soloution for a nice weekende trip with my girlfriend. I didn´t expect much but the room was very small. (yes even the executive one) Most of the time we were outside anyways so it doesn´t bother us at all. The Staff was very nice and kind to us.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking the time to share your experience with us. Thanks for mentioning our great team who is trying their best to make sure all of our guests has a fantastic and memorable stay. I am sorry to hear that you found a room to be too small. In case if you will be back in a future please do not hesitate to contact us directly and we will make sure we allocate a bigger room for you. Looking forward to welcoming you back soon, until then stay safe. Warm regards Dovile Vaitkeviciene Hotel Manager

"Very bad"

1
User 27/08/2020

We were in room 22 , the shower was all hot water cant make it right, the staff wont move us to the different room, they said there is only 1 room left thats single room they give us 2 option 1: change from double room to single room, option 2 go to that single room which was room number 23 to have a shower only , we ho there to have a shower but to our disappointed that room the shower broke too only cold water , its such a joke, they wont move us to different room st that last minute we couldnt find different hotel.

"Good price for value"

4
sandrokriesch, Zurich, Switzerland 27/08/2020

Excellent location (hardly noise) Small rooms Clean Comfortable beds There was no servicing as the COVID 19 pandemic reduced the staff on deck. The price of the room was extremelly low due to pandemic

"Enjoyed"

4
WildColonial, Liverpool 26/08/2020

Considering the Covid pandemic this was still an enjoyable stay.Contact with staff was necessarily limited but always polite and friendly and, of course, there were no food options.The hotel is situated perfectly; on Hyde Park and five minutes from Paddington. Transport by bus or Underground is easy and convenient.

"Not bad but not great either"

3
User 17/08/2020

Friendly staff and nice reception liunge however the quality of the room was not up to my standard. I didn't bother making a complaint as I was told that we weren't allowed to look into other rooms due to covid. The bed was not comfortable and the duvet cover was open ended and I think it's unhygienic and could have been doubled up at least. The room also hadn't been hoovered before I arrived as there was dust everywhere and made me doubt the depth of cleanliness in general. The location is good. There are better places to stay.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Meander43982180893, Thank you for taking the time to share your review with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. First of all please accept our sincere apologies regarding all inconvenience experienced during your stay. I have taken your comments on board and have had a conversation with staff members on duty in regards to the cleanliness and other comments you have mentioned. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +44 (0) 207 262 7361 or by sending an email to dovile@mornington.co.uk Sincerely, Dovile Vaitkeviciene Hotel Manager

"During Covid-19"

3
User 11/08/2020

Dirty room and dusty surfaces. The milk to make the coffee was off and had not been changed No customer service from the female No bar staff. Great location for Hyde park and Santander bikes. Close to shops and restaurant

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear MoodyMillicent, Thank you for your review and for taking the time to share your experience with us. Your feedback is very important to us in order to improve our performance. I am sad to read that it was not up at all to your expectations. Please accept our sincere apologies for this. In regards to the cleanliness please rest assured that this is not a common case in our hotel and I have already passed your comments to the housekeeping manager to follow this up. I am really concerned about the customer service and please be sure that it was not up to our standards at all ,as you can clearly notice when you check all feedback about the service provided by our team members is excellent. However, I would definitely not qualify our service as terrible. We are always remaining at your entire disposal at any time of the day and night. If it was not the case when you arrived at the desk, please accept our apologies for this. I know that your first impression was clearly not positive but I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Don't hesitate to contact me directly by emailing dovile@mornington.co.uk and I would be more than happy to offer you a discounted rate and complimentary upgrade for any upcoming booking. Kind regards Dovile Vaitkeviciene Hotel Manager

"Fab, central hotel"

5
NeilG0503, Blackhall Colliery 10/08/2020

Lovely hotel, everything needed was in the room. Very comfortable bed. Immaculately clean. All staff that I encountered were very pleasant and informative. Great central location close to the tube and buses. Very quiet on a night, sleep not disturbed even with the window open. Aircon was ace. Fab hotel, I'd definitely recommend.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear NeilG0503, Thank you for your review and for taking the time to share your experience with us. We are glad to read that you've enjoyed spending time in our Hotel while you were in London. It's great to notice that our location which is absolutely amazing helped you to make the most of it. And thanks for mentioning our great team who is trying their best to make sure all of our guests has a fantastic and memorable stay. Looking forward to welcoming you back soon. Warm regards Dovile Vaitkeviciene Hotel Manager

"Friendly staff but awful stay"

1
User 16/07/2020

I had a reduced service due to COVID but was never told prior to booking. Reception was only open between certain hours and no room service. I was having surgery and had fraud on my cards using their wifi - plus the noise in the evenings was terrible and I was unable to complain. The experience was terrible

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear CliffLee2020, Greetings from Best Western Mornington Hotel. I regret to read that you had such an unpleasant stay with us. We aim to deliver the best service our guests deserve even in such trying circumstances as we are living at the moment. Although with a temporary limited serviced our staff tried to best to look after you the best they did. I would like to know more about you experience and further discuss it with you, please feel free to reach out to me directly ( daniel@mornington.co.uk) Kind Regards. Daniel Moreno Operations Manager

"Nice Hotel. With excellent Location near Lancester Gate Station"

4
Travellgeek2018, Frankfurt, Germany 07/07/2020

Nice Hotel, clean rooms small bath room. Request for room with bath tub was not granted. Luggage storafe was no problem, easy and safe. Next to Hyde Park/Lancester Gate Station. Really aopreciated the free buscuit with Tea/coffee making facilities. Overall had a pleasant exoerience.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Travellgeek2018, Greetings from Best Western Mornington Hyde Park, I wish to thank you for your kind review. At Mornington Hyde Park we aim to deliver the best service our guests deserve throughout every situation. I am pleased to read that we managed to create a pleasant experience with us. We look forward to welcoming you back again in our hotel. Kind Regards. Daniel - Operations Manager

"Perfect place to stay in central London"

5
Iqk2020, London, United Kingdom 07/07/2020

Given the current situation, most hotels were not accommodating anyone but key workers. Thankfully best western Mornington gave me a room. Facilities were limited, understandably due to COVID. But staff was there to help 24/7.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad and pleased to notice that all aspects of your stay exceeded your expectations and even more that the service provided by the team gave you full satisfaction. We are definitely looking forward to welcoming you back soon. Until then stay safe. Kind Regards Dovile Vaitkeviciene Hotel Manager

"English quality environment"

5
User 07/07/2020

Very lovely place, solid good comfort in the room, safe hotel, my room was not very big but very for very good price considering location of hotel, room was clean and well equipped, employees professional always helpful if needed. Stayed 28 days.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad and pleased to notice that all aspects of your stay exceeded your expectations and even more that the service provided by the team gave you full satisfaction. We hope to be able to welcome you back in a near future. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Clean professional hotel"

4
Trippyexpert, London, United Kingdom 02/07/2020

Nice place to stay, excellent location, staff very friendly.. was during pandemic so limited service, but every one on ground was happy to help, good facilities also but the selling point is still the location , absolutely lovely location.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Dear guest, Thank you for your time spent to share your appreciated review with us and all other travellers. We are happy to read that you enjoyed your overall experience in our Hotel even though we are running very limited services at the moment. Thank you as well for your kind words about the team members which were shared and much appreciated by us all. We do hope to have the opportunity to welcoming you back in a near future. Kind regards, Stay safe Dovile Vaitkeviciene Hotel Manager

"Morniington Hyde Park - return via London"

5
nich0las1996, Milton Keynes, United Kingdom 01/07/2020

A very well appointed hotel in a very good location, my one night stay was made particularly enjoyable by the staff's helpfulness - Daniel and Silvija. I hope to stay there again. My room was clean and comfy and very restful. I really have no complaints.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad that you appreciated your stay in our Hotel and even more that you would love to come back. Thank you as well for highlighting the great quality of service provided by our team members. We do hope that we will have the opportunity to welcoming you back soon. Stay safe. Kind regards, Dovile Vaitkeviciene Hotel Manager

"Excellent central London Hotel."

5
kenny237, Farnborough, United Kingdom 28/03/2020

Top quality hotel at reasonable price. Very professional friendly staff. First class service. Beautiful location. Fresh, spacious rooms. Super breakfast with quality produce. Will always book here when in London.

173dovile, Responsable réception at Best Western Mornington Hotel, responded to this review
Dear Kenny, Thank you very much for your review and for taking time to share your experience with us and all travellers. Wow, we are delighted to see you highlighting so many positive aspects and your comment about the service provided by our team went beyond our expectations. Your feedback was obviously shared within all departments and appreciated by us all. It's great to notice that our absolutely amazing location helped you to make the most of your visit in London. Us as well we are definitely looking forward to welcoming you back over here. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Cancelled trip"

1
mississaugamom, Mississauga, Canada 24/03/2020

We were booked to stay at this location March 15/20 for 6 nights. Unfortunately when the Corona Virus got worse our agent contacted the hotel to inquire if we could get a credit for a future stay, they were told things were not that bad there so no credit. When our airline began to cancel flights we had to make the decision to cancel the trip. We did not want to put ourselves, being seniors, or our family at risk. Again the agent contacted the hotel and was given the same response, no credit. I contacted Best Western Customer Relations to ask for their help, after some back and forth was told it was at the discretion of the manager, so no credit. Given the state of the UK and the rest of the world hoped their might be some flexibility and empathy towards clients. I realize this was a nonrefundable reservation and under normal circumstances I would accept this policy, but these are not normal times! I can only hope that when things return to normal and people begin to travel again they will support the companies that treated them with respect and compassion. Best Western will definitely be on my list of hotels to support.

173dovile, Responsable réception at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review. We are sad to see you rating an establishment that you didn't even stayed in. Easy way of whistleblowing in 2020... We notice as well that the communication between the three parts (our guest, the travel agency and us, the hotel) is not perfect. Reason why we always invite our guests to contact us directly to avoid any miscommunication such as on this situation. For your information, we accept under this unfortunate circumstances to postpone all stays by the end of 2020 (in more than 9 months time). The only exception that we don't accept and which is absolutely normal is to postpone past reservations. We consider that guests who didn't let us know that they won't come and that we held rooms for them, we consider that it is a no-show reservations and that nothing can be done afterwards. For now I would kindly invite you to think about removing your review which impact unfairly our reputation and to contact directly our hotel to proceed to any modification of dates. Kind regards Edouard - Front Office Manager

"Great hotel for exploring London"

4
LynnJ27, Midway, Utah 23/03/2020

We had booked this hotel for two nights at the end of our trip. Due to these uncertain times, our flight back to the US was changed. I phoned the hotel and they very kindly changed our dates with no charge. I was very impressed with the staff, friendly and helpful all. The room was clean and comfortable, although we were next to the lift and could hear people coming and going. The bed was a little strange, they had brought together two single beds and it was somewhat uncomfortable. Breakfast was excellent and we were warmly greeted each morning. The location of the hotel is wonderful, across the road from Hyde Park and very near the Lancaster Gate tube station. We would gladly stay here again.

173dovile, Responsable réception at Best Western Mornington Hotel, responded to this review
Dear Lynn, Thank you for your review and for taking time to share your previous experience with us and other travellers. We are pleased to read that most of the aspects of your stay met your expectations and fullfil your needs. Under all these unfortunate circumstances, we obviously have to be flexible and it's great that we helped you to manage the end of your stay in the best conditions. Thank you as well for highlighting the quality of service provided by the whole team while you were staying with us. Your nice words were shared qnd much appreciated. Regarding your bed, we are sad to read that you were not feeling really comfortable despite the fact that we proceeded to a follow up call to make sure that everything was fine. Don't hesitate next time to let us know directly on site as we would had been more than happy to offer you another alternative which would suit you better. We are definitely looking forward to welcoming you back here for your next trip in Europe. Hope that you had a safe trip back and take care. Edouard - Front Office Manager

"Excellent value for what you get in return - location, cleanliness and comfort"

5
70ava, Beijing, China 18/03/2020

We managed to get the hotel online for 60 Euros a night including all taxes. The room is comfortable and modern, the bathroom spotless and the bed is great. We had a small size room, though. The location is perfect - less than 10 minute walk from Paddington. The park is 1 minute away and transportation is also bery good. They have a huge breakfast, which will fill you up for the whole day, for 10 pounds a person. The staff were excellent as was the wifi. Highly recommended.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, We are pleased to read your lovely review and to notice that you had an amazing time with us. It's great to see you highlighting so many positive aspects such as our location, breakfast offer, quality of bed, value for money and even more the service provided by our teams. Thank you again for sharing your feedback with other travellers and for your appreciated recommendation. We hope that we will have the opportunity to welcoming you back soon. Kind regards and take care. Edouard - Front Office Manager

"A great hotel to stay in London"

5
User 18/03/2020

Perfect place to stay near Hyde park. Metro station 4mins away. The room was very clean and was big enough for a couple. The receptionists were very friendly and responded with kindness. I reccomend this hotel 100%.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad that you appreciated your stay in our Hotel and even more that you would recommend it. Thank you as well for highlighting the great quality of service provided by our team members. We do hope that we will have the opportunity to welcoming you back soon. Kind regards Edouard - Front Office Manager

"Lovely stay!"

5
User 18/03/2020

We had a lovely stay at the Best Western Mornington Hotel! The staff were excellent, our room was really nice (although a bit noisy some times) - and beds are very comfortable. The hotel has a great central location close to Hyde Park and subway. Definitely recommended!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your lovely review and for sharing your experience with us and other travellers. We are delighted to notice that all aspects of your stay gave you full satisfaction and that we met your expectations. Your kind words about the service provided by our team was shared within our different departments and appreciated by us all. We are definitely looking forward to welcoming you back soon. In the meantime, take care and stay safe. Edouard - Front Office Manager

"Best Western - Mornington"

4
User 17/03/2020

Overall experience was very good. Great breakfast and 24 hour bar, location to tube 1-2 minute walk and Hyde Park even nearer. We were able to leave our baggage there pre and post chechout. Staff were friendly and helpful.

"Good Hotel"

4
User 13/03/2020

The staffs were very friendly and polite. The toiletries and toilet facility were clean and maintained. I enjoyed my stay at the hotel but the only thing I did not like was the shower water pressure was low making bathing difficult. Hope this gets rectified. Cheers

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your time spent to share your appreciated review with us and all other travellers. We are to read that you enjoyed your overall experience in our Hotel and that most aspects of it gave you full satisfaction. Thank you as well for your kind words about the team members which were shared and much appreciated by us all. We sincerely apologise about issue experienced with the shower which was fixed afterwards. We do hope to have the opportunity to welcoming you back soon. Kind regards Edouard - Front Office Manager

"excellent"

5
marinaklima2020, Campo Grande, MS 09/03/2020

It is an excellent hotel to stay. Very comfortable and clean. Great location, close to Lancaster Gate underground station. The staff was always kind and helpfull. The breakfast was very good. I highly recommend it

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Marina, Thank you so much for your kind words and for sharing your review with us and other travellers. We are pleased to read that your stay in our Hotel was perfect and memorable and that all aspects of it met your expectations. It's true as well that our location is amazing and that it definitely helped you to make the most of it. We grandly appreciated your recommendation and hope that we will have the opportunity to welcoming you back soon. Kind regards Edouard - Front Office Manager

"great!"

4
User 09/03/2020

the hotel is really nice and it's super close to Hyde park. The metro is 2 min by walk. the bed is really comfortable and the breakfast was awesome, highly reccomend to try the porridge! They were able to give us soy milk.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with our team and other travellers. We are glad to read that you had a great time in our Hotel and that we met your expectations for all the aspects. It's true that we have a great breakfast offer as well : full English Breakfast, Continental Buffet and only for £10. We are also doing our best to satisfy all tastes, food allergens and restrictions. We are delighted to notice that our idyllic location helped you to make the most of it. We are looking forward to welcoming you back soon, over here, in the Mornington Hyde Park. Kind regards from London. Edouard - Front Office Manager

"Compact, clean rooms and great service"

5
annebG4870JM, Deinze, Belgium 07/03/2020

I stayed at a lot of hotels in London but this is so far my favourite. Why? Great service! They make a check up call when you're about 10 minutes in your room, they gave us an umbrella, we asked for extra towels and a shower cap and it was delivered in no time, bar service with complimentary peanuts,... The room was tiny but it had everything we needed. Superclean bathroom, tv, good internet, quiet (even though we were next to the elevator). We also forgot our plug for our appliances but luckily there was one in our room! Great location, nearby the Lancaster Gate underground. Will be staying here again!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Anne, Thank you very much for your amazing feedback and for sharing this with us and all other travellers. We are pleased and delighted to see you highlighting so many positive aspects. It's amazing to read that we are now a special place for your to stay in and that you'll definitely be back in a near future. All you kind words about our team members was shared and much appreciated by us all. We sincerely hope that we will have an opportunity to welcoming you back soon. Kind regards from the Mornington Hyde Park. Edouard - Front-Office Manager

"Friendly and cozy"

5
Geirjarle, Oslo, Norway 02/03/2020

We had a truly great experience. Good location. Friendly staff. Great breakfast. We highly recommend BW Mornington. Our group was 16 people and we were all very happy. Next to Hyde Park and the Lancaster Gate station.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for taking time to share your excellent review with us and all the other travellers. All the team members appreciated your kind words about their service provided and it's a delight to notice that you would recommend our Hotel for any potential guest or upcoming reservation. It's true that our location is absolutely amazing, just in front of Hyde Park and with a direct access to all main touristic places of the city. Thank you as well for sharing the positive feedback from the whole group. We are definitely looking forward to welcoming you back. Kind regards from London. Edouard - Front-Office Manager

"Perfect stay"

5
tasjalove, Heerlen, The Netherlands 27/02/2020

Stayed here for five days. Lovely location with underground close by. Friendly staff and big rooms for London standard. Free WiFi in rooms and clean rooms. Breakfast also very good. Also a cosy library bar for the booklovers among us. Thanks for lovely stay.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share you feeling about your stay in our Hotel. Such a pleasure to see you highlighting so many positive aspects such as our location, cleanliness, breakfast, bar area and even more the quality of service provided by the whole team. Be sure that your feedback was shared and much appreciated by us all. We hope that we will have in a near future the chance to welcoming you back. Kind regards Edouard - Front Office Manager

"Great Hotel, Excellent Location and Helpful Staff "

5
AdamCBruce, Leeds, United Kingdom 26/02/2020

I stayed here whilst on business and couldn't fault the hotel, staff or location. Conveniently located near Lancaster Gate Tube, you're only a short ride from the hustle and bustle of Oxford Street and fast connections to other parts of the city. The staff were very friendly and helpful, and any queries I had were answered both positively and swiftly. The rooms were clean and neatly presented, I didn't encounter any noise and had a good night's sleep before the next day's business. The decor is light and modern, and provides a perfect place to unwind after a day out in the city before heading up to your room. If you're looking for a great place to stay that's conveniently located, whether you're having a weekend away in the city or on business, Best Western Mornington Hotel should definitely be on your shortlist.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Adam, Thank you very much for your review and for taking time to share your experience with us and other travellers. It's a real delight for us to see you promoting us and recommend our Hotel for both business and leisure trips. We are pleased that all aspects of your stay gave you full satisfaction and even more that the service provided by our team members was definitely up to your expectations. It's true that our idyllic location helps a lot to make the most of it thanks to a direct access with the Central Line and just in front of Hyde Park as well. We do hope that we'll have the opportunity to welcoming you back soon. Kind regards from London Edouard - Front Office Manager

"Long weekend"

5
heather1372, Wolverhampton, United Kingdom 24/02/2020

We stayed in room 18. The room was clean and tidy. Everyday it was cleaned and beds made. Cant fault the cleaning. I was a bit concerned as there was a pub outside the window but hardly heard a thing. All staff were helpful and friendly. Thankyou to Sylvja for sorting a refund on our card . The hotel is ideal for Hyde Park and kensignton Gardens. Oxford street a short walk or tube ride away. We have stayed in this area before but this hotel was ideal for our needs. Only downside to our room ,maybe a blind for bathroom window and maybe a little sticker on bathroom door to warn /remind you of the step .

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Heather, Thank you for your kind review and for taking time to share your experience in our hotel while you were in London. We are glad to read that you had an amazing time with us and that all aspects and especially our location met your expectations and helped you to make the most of it. It's true that our hotel is very Central, close to all main touristic areas but also in a quiet place which is much appreciated by all our guests. Thank you as well for your kind words about the outstanding service provided by our team members and especially Silvija who looked after you and assisted you with some payment issues. We sincerely hope that we will have the opportunity to welcoming you back soon. Kinds regards from the Mornington Hyde Park Edouard - Front Office Manager

"poor value for money"

2
Saar S, Haifa, Israel 22/02/2020

My wife and daughter just returned home after staying 4 nights at this hotel and here is their review: The hotel is fairly clean and close to a tube station. Breakfast is decent. Room floors are wooden made and squeak badly – You cannot continue on sleeping after the first guest at the room above you woke up. The room doesn't have a city view but a brick wall with a chimney view. Room is extra small - Booking.com publicity is neither correct nor full. The size of the room (11m²) is not published before you make the reservation. It is only stated at the order summary you receive after reservation was made and who reads it?! Room cannot be reached by elevator - you get off the elevator and then have to climb a few stairs with you luggage.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear M.Saar Shmueli, Thank you for your review on behalf of your wife who stayed with us and for taking time to share their feedback with us and other travellers. We are disappointed to read that they were not satisfied by services provided on site and about their stay in general. After a check-in, we are always proceeding to a follow-up call to make sure that all guests are happy with their room but nobody picked-up the phone in the room. The following morning at the breakfast, our colleagues asked your wife and daughter how is the room and how was the first night with us and they confirmed that everything was perfect according to our records. Also, upon check-out, your wife mention the noise coming from the room above (nothing specified before that time or during the stay) but apart from that everything was perfect. Please be aware that all feedback are more than welcome on site and it's much easier to satisfy our guest by proposing alternatives than complaining after the stay when there is unfortunately not that much to do. However please accept our apologies for the issue experienced with the cleanliness which was definitely not up to our standards. Regarding the lift, please be aware as well that you can have a direct access without any stairs to the room 308 (room they stayed in) with the second lift. Don't hesitate next time to let us know directly on site as well. Also, I double checked once again and all sizes of room are specifically mentioned on Booking.com even before the confirmation of order, just need to click on the room description (amenities, pictures, size, …) which makes sense. We sincerely hope that you will allow us a second chance to offer you a superior experience. Kind regards from London. Edouard - Front Office Manager

"Birthday treat"

5
BritishFlyer, Northern England 20/02/2020

From check-in to check-out was a great experience. My wife and I took my mother to London for a birthday treat and stayed three nights. We were looked after very well indeed by all the staff who are always friendly and helpful. The hotel is ideally situated in a quiet street, just a few minutes' walk from Hyde Park and the nearest Underground station. For those who enjoy walking, Oxford Street can be reached in about 25 minutes. Our rooms were situated at the front of the hotel and were spacious enough for our needs. The bathrooms were clean and had nice toiletries provided. The breakfast room was in the basement in a pleasant area. A wide range of hot and cold food including a full English breakfast was available and replenished regularly - it was certainly to be recommended. The hotel does not serve full meals in the evening (there are plenty of eating places nearby), but there is a lovely bar area where you can get a ready meal if required. We enjoyed our trip thoroughly and look forward to another visit in the summer. Thank you to everyone for a great stay!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear M.Riddell, First of all thank you very much for your valuable loyalty with us and Best Western in general. We appreciated your lovely review and for taking time to share your experience with us. Your kind words were shared within the whole team and appreciated by us all. We are pleased and delighted to read that you enjoyed all aspect of your stay such as our perfect and idyllic location but also our breakfast buffet and our library bar where you can have and enjoy a relaxing time with a drink. Such a pleasure to see you already planning to come back this summer and we are definitely looking for it. Kind regards from the whole team of the Mornington Hyde Park. Edouard - Front Office Manager

"Good service recovery but only after a terrible start"

4
miniq261, Singapore 11/02/2020

My bf and I enjoyed our stay at the hotel despite a terrible experience for our first night. The hotel did not have a room for us and only informed us on the day itself, and assured us that a similar room at their sister hotel will be provided. We just landed and were so tired, only to be put up in a tiny tiny room (12sqm; just space for bed next to window and narrow aisle to the toilet and door) which had windows that couldn't shut. Imagine that during winter and squeezing in a tiny room (I'm 5ft6 and bf is 6 ft). We were so glad that the reception supervisor, Paula was empathetic and made our stay more enjoyable. Although the room was abit dated, it was quite clean and comfortable. The shower and heating were good. The location is wonderful and there're food options nearby. We enjoyed the walks at Hyde park which was also nearby. Minus the first night, this was a pleasant stay.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for sharing your review about your previous experience with us. First of all, please accept our sincere apologies about the inconvenience experienced on your arrival. We are happy to read that you appreciated how Paula managed the situation. Also, we are pleased to notice that despite this issue, you had a great stay in our Hotel and that most of the aspects gave you full satisfaction. It's true that our location is absolutely amazing and idyllic and we are happy that you made the most of it. We sincerely hope that you will be back in case of any visit over here in London. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Good Choice for a Short visit to London"

5
Andrew T, London, England 11/02/2020

A small but well presented hotel in London with easy access to the west end and, given how long I spent trying to decide between the hotels in that area, I'm happy to say I made the right choice. A small problem with my reservation was sorted out promptly, good to see staff trusted to make decisions, and I was allocated an "upgraded" room on the first floor. The room was very nice, with a mezzanine bedroom floor. First imnpression was that it was clean and tidy, large enough for a stay of a day or two and with a basic mini bar. My wife would have approved. On closer inspection you can tell that the "Hotel" has been bolted over the top of a traditional residence, and not everything has been done perfectly, an example would be the lack of easily accessible plugs with the panelling of the wardrobe having to be cut to allow access to the sockets. That said, I'm probably being overly "picky" and there was nothing irritating enough to affect my stay. The staff were all professional,courteous and helpful. The Breakfast Buffet was excellent and checkout was a breeze. In summary; an excellent stay and, at the right price, this may now be my preferred location any time I needed to visit London.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Andrew, Thank you for your review and for taking time to share your experience with us and other travellers. We are pleased to read that you had a great time both of you and that we helped you to make the most of it. Thank you as well for your kind words about our team members which was shared and much appreciated by us all. We appreciated as well your constructive feedback about the layout of the room. It's true that as a Victorian property, there is some inconvenience that we are trying to improve such as plugs. Sorry if it impacted the quality of your stay. We are delighted to notice that you already planned to come back and that we will host you on that occasion. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Good value for money"

4
Ruth W, Carlisle, United Kingdom 09/02/2020

Stayed for 2 nights while doing some sight seeing in central London. Check in was straightforward. Room clean and bed a good size. We were on the 5th floor and the water pressure was not great in the shower. Bathroom very clean. Breakfast selection excellent

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Ruth, Thank you for your review and for taking time to share your review about your stay with us and other travellers. We are glad to read that you had a great stay with us and that you appreciated the service provided by our team members. Your kind words were shared and appreciated by us all. Regarding the issue experienced with the shower pressure, please accept our sincere apologies about this. Don't hesitate next time to let us know directly on site and our maintenance team can have a look on the shower head and fix the issue for you. We do hope that we will have the opportunity to welcoming you back soon. Kind regards Edouard - Front Office Manager

"Hotel in Residential Area"

4
User 07/02/2020

Hotel was very nice specially receptionist Zainab. But no restaurants nearby, hotel was in Residential quiet area. room was also too small. Train station was near by but no restaurants or grocery shops in a walking distance from this hotel

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us and other travellers. We are glad to read that you appreciated our idyllic and central location. Next time, don't hesitate to let us know if you need any directions or recommendations as we have plenty of good addresses close by and Notting Hill within 15 minutes walking distance. Also, we are happy to read that you appreciated the service provided by our team members despite the fact that we don't have any Zainab in the staff. We hope that you will come back to us soon. Kind regards from London. Edouard - Front Office Manager

"Single room"

4
rebeccawoodss, Southampton, United Kingdom 06/02/2020

Stayed here for 4 nights, in a single room which was very clean and was more than big enough for myself, apart from the bath being very small! Nice big HD TV in room. Staff were friendly, although found the breakfast staff a bit unprofessional. Could hear them loudly talking in the kitchen constantly throughout breakfast, and were all wearing jeans. Bar area is nice, with comfy chairs. Main problem with room was that the floorboards above me were creaky and I would wake up sometimes hearing people above moving around. Also the sound of running water was very loud. Bed sheets very clean, Thanks for a good stay

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Rebecca, Thank you very much for your review and kind words about your previous stay with us. We are pleased to read that you appreciated your overall experience and that you had a good rest in our Hotel. Thank you as well for highlighting the quality of service provided by the team while you were here. About the staff members from the restaurant, please be sure that we are doing our best to keep a prestation up to our standards. Reason why your feedback was definitely share within the team to remind how important it is to remain professional all service long. Please accept our apologies about the fact that you've experienced some issues with upper noisy floor. Next time feel free to require to have carpet and we can manage your allocation afterwards. We sincerely hope that we will have the opportunity to welcoming you back soon. Kind regards Edouard - Front Office Manager

"Good Hotel, well situated, breakfast could be improved"

4
Tornado0963, Hamburg, Germany 05/02/2020

Very friendly staff, quick checkin, the entire reception is nicely furnished and inviting. The internet connection is very good, fast and stable, the business center is just a desk before the breakfast area, so I worked in the lobby, waiting for my room to be ready. The room was at a very fair rate, but very small. Yet, all amenities were working perfectly fine, they even supply an adapter for your electronic devices! Great service. Bathroom was tiny as well, just enough space for a shower, a toilet and a small wash basin. The bed was comfortable with a very good mattress I slept very well in it. Lighting and working space were good in the room. Also you had good storing facilities in a closet. The noise from other rooms was quite high (as always in the UK), but as my room was in a small side corridor, I was only affected once. The only weak spot was the breakfast: No fresh fruit, a little bit of gherkin and tomato was all fresh things I could find. Apart from that you could prepare your own orange juice by hand and they offered some granola with joghurt, but all fruit came from the can. The fried eggs offered were not very tasty and had stayed in the heater too long. The coffee was terrible, I just could not drink it. All in all a good hotel close to Paddington Station and Hyde Park, the rate was very fair and the room fine, but please work on your breakfast!!!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your your review and fot taking time to share your experience with us. We are delighted to read that you were satisfied by your stay in our Hotel and that mosty of services and prestation fullfil your expectations. Great to read as well that you were feeling comfortable in your room and that you had good night sleep. Regarding the breakfast, we do our best to offer the best value for money. On that occasion, for £10 (voucher) we offer : full english breakfast (baked beans, toasts, bacon, sausages, hashbrowns, mushrooms, ...) and Continental Buffet (tomatoes, cocumber, fruits salad, muesli, yogurts, bread, pastries, cured meat, cheese, salmon, fresh juices, ...). Regarding the coffee, you had to alternative with the filter one or the coffee machine as well (you can also select latte, cappuccino, ristretto, lungo, ...). Thank you as well for highlighting the quality of service provided by our team, it was shared and much appreciated by us all. We sincerely hope that you will have the opportunity to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"Very nice hotel & staff"

4
jparkinson2020, London, United Kingdom 05/02/2020

We had a group booking from our company and the hotel was very helpful from reserving the rooms to the staff on the day. Rooms were clean and spacious and the breakfast was nice. It is the second time I personally have stayed here and would do again.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your personal experience with us but also the one of your colleagues. It's great that our service gave satisfaction to all of you and especially the one provided by our team members. We are glad to notice that you already planned to come back for your next visit in London. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"group break"

5
User 04/02/2020

Hotel was excellent met all the group's needs and central to the activities we were doing. Have recommended to friends. Full range of breakfast and did not have to ask for anything sets the day up with a good feeling

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for taking time to share your experience with us. It's great that our location helped you to make the most of it thanks to a direct access to all touristic places and just in front of Hyde Park. We are delighted to notice that you already recommended our Hotel for upcoming visits and we hope that we will have the opportunity to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"Another great stay"

5
andyf58, Bristol, United Kingdom 29/01/2020

Fantastic stay again. This as my second visit. Super friendly and helpful staff. Room very clean and tidy and a wonderful breakfast with a great choice of good quality food. I will certainly be booking here again

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear andyf58, Thank you for taking the time post your recent experience with us on TripAdvisor. Your feedback is very important to me as it highlights what we are doing well and what we need to improve. I am delighted to learn that you had a great stay with us. I have shared this with all of our team this morning who are very pleased with the feedback. Once again thank you for taking the time to share your feedback with us and thank you for your recommendation. I hope to welcome you back when you are next in London. Kind Regards Dovile Vaitkeviciene Hotel Manager e:dovile@mornington.co.uk

"Nice stay"

4
User 25/01/2020

The staff were amazing and very nice. The room was spacious. The only downside was the bathroom, which was tiny and had no plugs. It was a 2 min walk to Lancaster station and 8min walk to paddington station. It was also a 2min walk to hyde park which was beautiful

"Great stay"

5
HelenS757, Wigan, United Kingdom 25/01/2020

Thank you for making our stay so good. Our duplex room was clean and very comfy and the breakfast was delicious - plenty of choice. Thanks to Eduardo and his colleagues on reception - super friendly, helpful and efficient.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear HelenS757, Thank you very much for taking the time to share your recent experience on Tripadvisor . I appreciate all the feedback we get as it allows me to make the right decisions to improve the experience for future guests. I am delighted that you enjoyed your stay and thank you for highlighting comfortable room and our delicious breakfast. I look forward to welcoming you back again in the future. Finally thank you for mentioning Edouardo and the team. I am very fortunate to be supported by a great team. Warm Regards Dovile Vaitkeviciene Hotel Manager e:dovile@mornington.co.uk

"Really nice hotel!"

5
LinnViola, Southwest Finland, Finland 23/01/2020

I stayed 4 nights at the hotel. Nice and clean rooms. Tasty breakfast and good coffee. The staff in the hotel were very helpful and nice. Recommend also because the place near Paddington station and the Kensington gardens are excellent.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear LinnViola, Thank you for taking the time post your recent experience with us on trip advisor. Your feedback is very important to me as it highlights what we are doing well and what we needs to improve. I am delighted to learn that you had a great stay with us. I have shared this with all of our team this morning who are very pleased with the feedback. Once again thank you for taking the time to share your feedback with us and thank you for your recommendation. I hope to welcome you back when you are next in London. Kind Regards Dovile Vaitkeviciene Hotel Manager e:dovile@mornington.co.uk

"Perfect location"

4
tkscov, Chagrin Falls, Ohio 22/01/2020

The breakfast buffet and the location are 5+ stars. The rooms are typical European rooms: small space, small single beds and small bathroom. But we never spend much time in our room so it was no problem.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear tkscov, Thank you so much for taking the time to leave such a lovely review of your stay with us, here at Mornington Hotel London Hyde Park. I am delighted to hear that you have enjoyed your stay and thank you for highlighting our breakfast and our location. Your lovely comments will be shared with the team. We look forward to welcoming you back on next trip to London. Kind Regards Dovile Vaitkeviciene Hotel Manager

"Excellent"

5
Kevin S, Mangotsfield, United Kingdom 18/01/2020

What a great hotel staff at breakfast were so good. Hotel was very clean and well organised. Room a little small but bed very comfortable great job well done to all staff. Great location for everywhere in london tube station around corner. There are two good pubs very close

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Kevin S, Thank you for taking the time post your recent experience with us on trip advisor. Your feedback is very important to me as it highlights what we are doing well and what we need to improve. I am delighted to learn that you had a great stay with us. I have shared this with all of our team this morning who are very pleased with the feedback. Once again thank you for taking the time to share your feedback with us and thank you for your recommendation. I hope to welcome you back when you are next in London. Kind Regards Dovile Vaitkeviciene Hotel Manager e:dovile@mornington.co.uk

"Great Location, friendly staff, bit noisy"

4
User 15/01/2020

Great location, very friendly staff, although from internal doors in hotel extremely noisy and was woken up a few times by my "neighbours" coming in late/getting up early. Bathroom and shower are amazing - room very clean, and includes hairdryer. I checked in late in the evening, but was called by reception at almost 11pm to see if everything was okay with my room, though this is a nice gesture, it was a bit late in the evening - I would of been annoyed had I already been asleep. Would stay again without hesitation.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Sarah, Thank you for your feedback and for sharing your experience with us and other travellers. We are glad to read that you appreciated all aspects of your stay and that we all gave you satisfaction. Please accept our apologies about the noise issued by your neighbours. Don't hesitate next time to let us know directly at anytime of the day and the night as our team remains at your entire disposal to keep the calm in the hotel. We sincerely hope to welcoming you back in a near future. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Friendly staff good breakfast and location"

5
replyf17x84gwyh02020, Sydney, Australia 13/01/2020

Very comfortable bed and good WiFi. The decor in the room is a bit of out of date but the size is perfect for single person. Friendly staff and good selection of food. Always greeted by staff and always checking on me to make sure I'm doing fine. Very attentive, nice and feel welcomed

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, We are pleased to read your review and to notice that everything went well during your stay. We are delighted that you appreciated the outstanding service provided by our team and the follow-up while you were with us. Also, it's great that our accommodation was comfortable for you and that it helped you to have a good rest. We are definitely looking forward to welcoming you back soon. Kind regards Edouard - Front Office Manager

"Recommend hotel"

5
User 11/01/2020

The hotel was top notch and in a great area, the beds were comfortable the room was quiet and and clean and the staff were very friendly and helpful. I would recommend the best western Mornington hotel to anyone travelling to London.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your lovely review and for taking time to share your feedback with us and other travellers. We are delighted and glad to notice that everything went well and that you had a memorable time in our Hotel. Your future recommendation is valuable and much appreciated by us all. Thank you as well for highlighting the service provided by all our team members. We are definitely looking forward to welcoming you back soon. Kind regards Edouard - Front Office Manager

"Very friendly"

4
50GeorgieS, Burton upon Trent, United Kingdom 07/01/2020

We loved our stay at this hotel, very friendly, clean and safe and the location suited us perfectly plus we found the area to offer everything we needed. Downsides. Shower wasn't very powerful and the room was located next to the lift and 3 doors connecting to corridors, consequently there was quite a lot of coming and going noise. We booked a budget room and though the room was small, as expected, it was clean, comfortable and offered everything as promised.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Georgie, Thank you very much for your review and for taking time to share your experience with us. We are glad to read that your stay in our hotel met your expectations and that most of the aspects gave you full satisfaction. Please accept our apologies about the issue experienced with your shower, don't hesitate to let us know directly on site as our maintenance team remains at your disposal for any assistance. We are delighted to see you as well highlighting the friendly service provided by the whole team while you were here. We hope that we'll have the opportunity to welcoming you back soon. Kind regards from London Edouard - Front Office Manager

"Unimpressed, but it'll do"

3
User 07/01/2020

The staff was nice and tried to be accomodating, but the room was not ready for us (we came around 3pm, so this is strange), smelled strongly paint, and was not clean. The bathroom was ok, but we needed to call the cleaning staff to clean it, it was "well-used." Also very small. We both found black hair in our bed linens and neither of us have black hair. It was also unbearably hot at night and we could not control the temperature in the room, even opening the window didn't help. The breakfast is not worth the £15 pricetag. So again, the staff was nice, but I would not go back to this property, unfortunately.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are sad to read that you would not plan to come back in our Hotel because of your previous stay. Please accept our apologies about the fact that your room was not ready when you planned to check-in (official time from 2 PM). It can be slightly delayed, even more over the weekend, when guests tend to check-out later and most of the guest arriving earlier as well which induce a consequent number of rooms to clean in a short period. I am sure that our team at the reception was more than happy to offer you drinks while you were waiting. Sincere apologies about the hair found in the linen. The linen is not cleaned on site as it's coming under vacuum from an external company. Your feedback was shared with them and our housekeeping department for further investigations as it's obviously a big concern for us. Regarding the breakfast, please be aware that £15 is the price paid directly as a walk-in in the morning. We advise all our guests upon check-in to let us know a bit in advance as we can provide vouchers for £10. For that price, we offer a full English breakfast (black pudding, bacon, sausages, eggs, hash browns, baked beans, toasts, mushrooms, tomatoes, …) and a Continental Buffet (Pastries, bread, cereals, muesli, cheese, ham, cured meat, salmon, cucumber, yogurts, hot drinks, fruits, fresh fruit salad, fresh juices, …) which is for me enough to start a day in good conditions and for a reasonable price. However, thank you for highlighting the quality of service provided by the whole team while you were here which was shared and appreciated by us all. We sincerely hope that you will allow us a second chance to provide you a superior experience. Kind regards from the Mornington. Edouard - Front Office Manager

"Confortable stay in London"

4
elena l, Figueres, Spain 06/01/2020

Family travel. We had some rooms but it wasn't next to each other. Reception and breakfast staff very kindly. Hotel is very well situated, near tube station and bus stop. In front of Hyde Park. Highly recommended.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Elena, Thank you for your review and for taking time to share your experience with us. We are happy to read that everything went well. Regarding the room allocation, we are always doing our best to fulfil our guests' requests but of course it's always upon availability as it depends on the categories booked, the activity, etc. We are delighted to read that you made the most of it thanks to our location. Also, your feedback about the service provided by our team was shared and much appreciated by us all. We are looking forward to welcoming you back here. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Stylish hotel"

4
lesleyw299, Hastings, United Kingdom 06/01/2020

We've stayed here a couple of times in the past when coming up to London to see a show. I have always booked redeeming the Best Western points I've earned! Great location near Hyde Park and only a short stroll away from Lancaster Gate tube station. The hotel is very stylish and the rooms are nicely decorated, the beds are comfortable and you've got everything you need. The only downside from our point of view was the breakfast, whilst the cereals and croissants and bread are all very nice, the cooked breakfast is sitting in a covered tray, for how long who knows? The scrambled eggs looked quite congealed and a new batch was being added to the tray while I watched and they didn't look much better! A cooked breakfast is best made to order, just my opinion. Apart from that this hotel ticks all the boxes!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Lesley, Thank you for your lovely review and even more for your valuable loyalty with us and Best Western. We are glad to read that you've chosen to return to our hotel on that specific occasion and it's even better to notice that we met your expectations. Thank you as well for highlighting the quality of service provided by the whole team. Your comment was shared and much appreciated by us all. Regarding the breakfast, we don't use frozen products, everything is prepared on minute and we are using chafing dish only to preserve the right temperature and hygiene restrictions. but we are glad that you are sharing your constructive feedback about this. We sincerely hope that we will have the opportunity to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"Good stay"

5
Paolo W, Milano, Italy 05/01/2020

Stayed in an executive double room, reasonably sized and well equipped, comfortable and very clean. Excellent breakfast offering a complete choice and well presented. Hotel is conveniently located for the city center.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Paolo, We are glad to read that you had an amazing time in our Hotel and that all aspects of your experience gave you full satisfaction. It's true that our location is absolutely idyllic and that it helps you to make the most of your visits. We hope that we'll have the opportunity to welcoming you back soon. Kind regards from the Mornington. Edouard - Front Office Manager

"CHRISTMAS STAY"

5
Julie B, Toronto, Canada 03/01/2020

Christmas. Very friendly staff. Nice building outside and in. Very near Hyde Park and Oxford Street etc not far. Breakfast good. Recommend local places for evening meal. Island Grill great. Why do I have to write so much?

"Our week long trip to London, UK"

4
User 30/12/2019

Right across the street from beautiful Hyde Park. Staff was extremely friendly and helpful. It was a perfect location to transportation and pubs and restaurants. We could walk to many of the places we visited from the hotel.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Susana, Thank you very much for your kind review and for taking time to share your experience with us. We are delighted to read that you had a great time in our Hotel and that most of the aspects gave you full satisfaction. Great as well to notice that our idyllic location met your expectations and that it definitely helped you to make the most of it. We are looking forward to welcoming you back soon. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Highly recommended"

5
EyeBelgium, Belgium 27/12/2019

Highly recommended, great location at hyde park nearby buses and metro. Nice clean rooms with comfortable beds, bathroom small but everything you need. Breakfast various and very good. Friendly staff.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for you kind review and for taking time to share your experience with us. We are pleased and delighted to read that everything went well and that all aspects about your stay gave you full satisfaction. All your comments were shared in relevant departments and appreciated by us all. We are definitely looking forward to welcoming you back soon. Kind regards Edouard - Front Office Manager

"As the description says above"

5
Estelle W, Lowestoft, United Kingdom 24/12/2019

Clean large room, nice helpful staff , library bar, pubs nearby near all shops , buses trains underground. Didn't have breakfast but told by other residents it is good. Room cleaned every day biccuits fresh soft towles.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Estelle, Thank you very much for your review and for taking time to share your experience in our Hotel with other travellers. We are delighted to read so many positive aspects related to your stay and glad that our location but also the service provided by our team members helped you to make the most of it. We are looking forward to welcoming you back for this time, trying our breakfast offer ! Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Overnight Stay..we wish it was longer"

5
Chimester, Essex, United Kingdom 23/12/2019

My wife and i stayed 21st-22nd December for an overnight stay for a belated 50th Birthday weekend. Everything about the hotel is fantastic, the staff we encountered where extremely professional and were extremely helpful and allowed us to drop off bags early so we could make the most of our day. When we did check in later that afternoon, wow, our room was fantastic, Room 101, think it may have been an upgrade on the room we booked, thank you! We booked breakfast and it was also excellent value. There was certainly a very relaxed feeling to this Hotel We only wish our schedule could have allowed us to spend an additional night. The hotel is ideally situated for Hyde Park and surrounding attractions. We would definitely recommend the Mornington Hotel to friends and family and will hopefully return at some time in the New Year

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, That you very much for your much appreciated review which was shared within our different departments. We are pleased to see that you will keep good memories of your time spent with us and even more to notice that you selected our property for such a special occasion. Thank you as well for your lovely feedback about the service that our team provided while you were here. We are definitely looking forward to welcoming you back soon hopefully. Kind regards from the Mornington Hyde Park Edouard - Front Office Manager

"Weekend in Best Western Mornington Hotel"

5
User 23/12/2019

Strongly recommend hotel which is located in calm and nice area of London. 5 min walk to Hyde Park where you can go you can enjoy the calmness of a big city. Surrounding area full of good restaurants.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for this amazing review and for taking time to share your experience with us. We are glad to read that our location definitely helped you to make the most of your visits and that you appreciated being located in a nice a quiet area. We hope that we will have the opportunity to welcoming you back soon. Kind regards Edouard - Front Office Manager

"All you need for affordable, trustworthy stay in London"

5
User 21/12/2019

Hotel was clean, quiet,, comfortable, and conveniently located. The staff were very pleasant, breakfast tasty. reasonably priced for London. Only issue was instructions for safe were not correct. Otherwise; all great.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Christina, Thank you for your kind review and we are pleased to read that you were amazed by your experience with us. Thank you as well for highlighting so many positive aspects such as the location, the comfort in our hotel, the value for money and even more the team who provided a great service. Please accept our apologies about the issue experienced with the safe, I am convinced that this was solved quickly by our maintenance team. We are looking forward to welcoming you back. Kind regards from the Mornington. Edouard - Front Office Manager

"Third Stay"

4
Andrew G, Penicuik, United Kingdom 13/12/2019

This was our third stay at this hotel. The location is perfect for us. We'd requested a room with a bath, but ours only had a shower. Chap on reception said we could maybe move for our last two nights, then confirmed that this would be the case. No availability before then. On the day we were to move, we arrived back from our day out to find move hadn't happened. Women at reception sorted this quite quickly, and we got our bath. Staff generally very friendly and helpful, and the breakfast buffet is excellent. We also received two lots of free drinks vouchers for bath situation. Didn't give 5/5 on this trip for two reasons. We noted some minor cleaning issues in communal areas -- difficult to keep on top of, but sticky table in bar area, and dust on some surfaces noticeable. Second issue was on day we checked out. Bar area was being used as a polling place for General Election -- I'm not aware that guests had been warned this was the case, which might have been useful. Would use hotel again. Only 5 minutes walk fro Lancaster Gate tube station and 2 minutes from Hyde Park.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Andrew, First of all thank you for your appreciated and valuable loyalty with us. With are glad and pleased to read that once again your overall experience gave you full satisfaction. It's great to notice that an alternative was found and that you appreciated having a shower afterwards. We sincerely apologise for cleaning issues noticed and experienced and we definitely shared your constructive feedback to our team and housekeeping manager as well. Regarding the polling station, we know that the library bar was occupied during that day but all our guests were more than welcome to have a relaxing time with drinks at the reception in sofas. Once again thank you for your appreciated review and we are definitely looking forward to welcoming you back soon hopefully. Kind regards from the Mornington. Edouard - Front Office Manager

"Building is old, but people are excellent!"

4
1210Hiro, Urayasu, Japan 12/12/2019

You may be surprised by the squeaking sound of the floor you can hear from the upper floor. But please don't forget that this building is a historic building and this is London. Don't worry, you won't hear the voice or TV sound. You will be more than satisfied with the great attentive staff and perfect breakfast. Many high rated restaurants are in walking distance.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your review and for taking time to share your excellent experience with us. It's true that we are also proud of working in such a beautiful and historical Victorian property. Thank you very much as well for highlighting the exceptional service provided by the whole team which made your day more pleasant and helped you to make the most of it. We are definitely looking forward to welcoming you back. Kind regards Edouard - Front Office Manager

"Perfect for short stays"

5
User 11/12/2019

Nice Hotel with very friendly and gentle employers. I would recommend this hotel for short stays. Very good breakfast quality. You get almost everything. Otherwise you can ask and they are very pleased to help you.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Simon, Thank you very much for your review and for taking time to share your experience with us. We are glad and delighted to read that you had a great time in our hotel and that all aspects of your stay gave you full satisfaction. Thank you as well for highlighting the outstanding service provided by our team which was much appreciated by us all. We are definitely looking forward to welcoming you back here. Kind regards Edouard - Front Office manager

"Perfect"

5
User 11/12/2019

We enjoyed our stay at the hotel which is very well located to access Underground and Paddinton station. It's modern and very clean and quiet. The staff is particularly attentive and kind. Breakfast is just perfect in a nice large room. We will definitely go back and can only recommend this hotel !

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you so much for your nice and lovely review about your previous experience in our Hotel. We are delighted to read that you appreciated the service provided by our team and the fact that they looked after you. It's great that you were able to make the most of it thanks to our perfect location. Your appreciated recommendation is valuable for us and we thank you once again for this. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Good but a little disapointed"

3
User 08/12/2019

We had some little issues Like the pressure of the water in the shower was very very low, At the breakfast there were thing left empty for a long time. For some reason we didn't need a visa when we booked. But at the arrival the asked a card. Just for Insurance, what we don't have. But they Said it was ok in the end.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. Sorry for not meeting your expectations on that stay. We are sad to notice that you highlighted that many negative aspects while you were here. It's true that our Hotel Policy requests a credit-card (Visa, Mastercard, American Express, …) to be presented upon check-in as a guarantee for any extras or incidentals. Also, if the reservation was prepaid with a specific credit-card, this one has to be as well presented upon arrival. We are not an exception in the Hospitality industry as it is already the case in most of the hotels around the world. Please accept our apologies about the issue experienced with your shower. Don't hesitate to let us know directly on site as our maintenance team remains at your entire disposal for any assistance such as our restaurant's team if you need any item missing. Sorry about this, all services should be up to your expectations at any time and we apologise if it was not the case. A reminder was shared within all our different departments to improve our performance. We do hope that you will give us a second chance in order to offer you a superior experience. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Good location, but not four stars"

3
JoachimP428, Stockholm, Sweden 08/12/2019

Nice location in a quiet area near the Lancaster Gate tube station just north of Hyde Park. The service in the reception is very warm and professional. However, the rooms are very small and not particularly comfortable and also the breakfast buffet is quite average.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Joachim, I hope this email finds you well. Thank you for taking your time to share your experience with us. We are disappointed to notice that we didn't fulfilled all your expectations. It's true that our location is amazing but it's even better for us if you enjoyed a relaxing time in our Hotel. Regarding the room, you stayed in an Economy Double Room and next time don't hesitate to let us know directly on site as we are more than happy to offer you another room with a different layout or a higher category which can meet you expectations. Regarding the breakfast, don't hesitate to provide us more details if it was regarding the quality, quantity, temperature, activity in the breakfast room, … ? All constructive feedbacks will definitely help us to improve our performance. Thank you again for your review and I hope that you will allow us a second chance in order to provide you a superior experience. Kind regards from London. Edouard - Front Office Manager

"Awful awful awful - do not stay here"

1
Muz254, Cambridge, United Kingdom 05/12/2019

I haven't even checked out yet and I've had such a bad experience I feel compelled to write. I am a solo traveller and am staying out of necessity; catching a really early train from Paddington in the morning so just need somewhere near the station to sleep. I got a cheaper deal on Black Friday for this room (god knows what they normally charge) but otherwise I would not have chosen to stay here. Key issues: - had to wait over 5 mins for someone to even show up at reception. No queue, just no staff at the desk. I checked in late (after 11pm) so needed speed so I could get to my room and sleep. I had to shout several times behind the counter to get someone to come. No answer even though I could hear voices behind the desk and laughter between colleagues. - finally someone showed up - zero empathy for my experience and told me he had come very quickly as soon as he heard me (rubbish) - horrible room. Tiny. Cheap appliances. Yes it's clean but super super basic. Not worth even the discount price I paid. - per the above I just wanted to SLEEP so went straight to bed, yet I still got a phone call after midnight from reception asking if the room was ok. Terrible customer service; if he has asked anything about my stay when I checked in he would know I would not want to be disturbed. - someone flushed a toilet in another room a few minutes ago and now it sounds like I can hear the plumbing in the whole hotel. Very loud and not going to help me sleep. I would ordinarily never write a review like this but it has made me so angry. Just do not book here.

"Not worth the price "

2
User 05/12/2019

It's my first time writing a negative comment about a hotel, but this one doesn't merit a 4 stars. The first day, we found some foundation mark in the green pillow. The closets door wasn't well fixed, so it came off. I told the hotel and they sent a housekeeper (she was very nice) but she didn't managed to fix it. She told us that someone will come tmr (Monday) to fix it, but no one came and I just fixed it myself. On Monday and Wednesday, the room wasn't well clean; the pillow wasn't put in place and the decorative pillows + the green plaid was on the floor. The spoon we used wasn't even washed. on Monday there were no more tissue and the cleaning service didn't even added more. There was no mini bar/fridge. The air conditioner make to much noises. Some good comments: staff were nice, location is very good.

"Very clean and comfortable"

4
Maria R, London, United Kingdom 03/12/2019

Excellent location, quiet and very clean. Staff friendly but I did advise our bedside lamp was not workimg and was told it would be looked at but nothing was done. Everthing else was fine and we enjoyed our stay. Would highly recommend.

"Fantastic location and comfy beds"

5
graeme22332, Edinburgh, United Kingdom 28/11/2019

We had a twin room with single beds and, while the room and beds were on the small side, the beds themselves were some of the comfiest I've ever slept in! Room was quite warm, however there is AC and a window. Amazing location, 20 meters from Hyde Park, and a few more to Lancaster Gate station. Friendly and helpful staff - a call to see all is ok once you get in the room for the first time always sets the tone I find. Slightly lower than ideal pressure in the shower, and the lift isn't too speedy.

"Ok"

2
balealice, Market Harborough, United Kingdom 28/11/2019

We arrived at the hotel and were greeted by lovely staff. We were very early and told our room wasn't ready yet so we could leave our stuff in the luggage room , which was great! We came back a few hours later and our room was ready! The room itself was very nice. However when looking round it wasn't as clean as we had hoped, and definitely wasn't cleaned before we got there. On the back of the toilet seat there were pubic hairs. There was dust on nearly every surface, and the carpet didn't look like it had been hoovered in a while. We noticed the complimentary toiletries in our en-suite had been opened and used, which is just disgusting. Also there was a blood splatter on one of the pillows. Also the bottom of the bed was stained. We were going to complain but instead I just had a little clean up so we could get on with our day. The bed was very comfortable, however I did not get much sleep either of the two nights we stayed as all night all we could hear was doors being slammed and what sounding like people stomping through the corridors. I think there should be some signs advising customers to be more quiet at night, because the doors are very heavy and if someone doesn't take care in closing them they make an almighty noise. Also the room was way to hot! The radiators were on full blast all night long. We fiddled around with the air conditioner and followed the steps in the guide book but we just couldn't get the fan or air con to work. We ended up having to have the windows open which resulted in even less sleep from the noise on the street below. Further more the afternoon we checked in after being in the room about 45 minutes someone was knocking on our door, we were fresh out of the shower so decided not to open the door but speak through it. We said hello twice but no one answered but continued knocking. Was very strange. When we did go to open the door no one was there. The hotel was very nice however I would not brand it as 4*. It was very basic. The location was lovely, however it's said to be right next to Hyde park and Winter Wonderland. With this in mind we decided to walk, it took us 40 minutes to arrive at Winter Wonderland. So it wasn't no were near as close as advertised. We missed breakfast the first morning but attended the second, food was very nice and big selection too. Staff were lovely however we were sat with empty cups and plate on our table for about 25 minutes and no one took them away even when they had walked by and noticed. The plates were still infront of us when we left the table to return to the room. We did want to share our concerns with a member of reception but when it came to checking out we were in too much of a rush to do so. In conclusion the hotel is very nice and so are staff, just a few things to take into consideration when booking.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would really appreciate if you contact me directly on +44 02072627361 or drop me an email to discuss this further. Hope to hear back from you. Kind Regards Dovile Vaitkeviciene Hotel Manager e:dovile@mornington.co.uk

"Beautiful hotel, well appointed on the edge of Hyde Park"

3
richardprowse, Bath, United Kingdom 27/11/2019

The Mornington Hotel is a well appointed property on the edge of Hyde Park. Close to the Royal Albert Hall and connecting tube stations I would recommend the hotel to both tourist and business guests. My only criticism is the size of the single bed. As a result I'd recommend selecting a room with a double bed.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear richardprowse, Thank you very much for sharing such a positive and lovely feedback about your previous experience with us. We are delighted and pleased to read that you found our location great and in that case we sincerely hope to have the opportunity to welcoming you back over here in the Mornington Hyde Park. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Lovely staff / small rooms"

3
User 26/11/2019

Great location, just few hundred yards from Hyde Park, buses and the tube station. The hotel was clean and well presented, Great staff very friendly and helpful. What let it down wa, the breakfast was cold and the rooms really really small.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for taking your time to share your experience with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I have passed your comments to the whole team and we all hope to have an opportunity to welcome you back in a near future. Sincerely, Dovile Vaitkeviciene Hotel Manager

"Well located Hotel with Friendly Staff"

4
User 25/11/2019

Really good Hotel with very good central location in centre of London. All the staff were very friendly and helpful. Room was small but contained all you need for a short break, the bar and lounge was very comfortable for relaxing and reading the free papers available.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Graham, Thank you very much for your review and for taking time to share your experience with us. We are glad to read that you had a great time in our hotel and that all aspects of your stay gave you full satisfaction. Thank you as well for highlighting the staff. They there all delighted to read your feedback. We are definitely looking forward to welcoming you back soon. Kind regards Dovile Vaitkeviciene Hotel Manager

"Good price/quality hotel"

4
User 21/11/2019

Very good price/ quality hotel. The room was spacious comparing to a lot of hotels in London. Nice and clean bathroom. They even had an adapter which is rare. The only negative thing is the noise you can hear everything: paths, talks, etc. Nice area. Nice reception people very friendly and caring. I recommend this hotel.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for choosing the Mornington Hotel and for sending us your feedback regarding your stay with us. I am very pleased to know you were satisfied of your stay, and that you appreciated our teams effort and loved the room you have stayed in. At Mornington Hotel we aim to provide memorable experiences to our valued guest and we all hope to have an opportunity to do this again on your next visit in London. Warm Regards Dovile Vaitkeviciene Hotel Manager e:dovile@mornington.co.uk

"London Break November 2019"

5
mick886, Leicester, United Kingdom 19/11/2019

We always try and stop at a BW hotel when we can and this one didn't disappoint. The staff were very friendly and helpful and the loaction was great. A very nice pub and restaurant around the corner too. We'll definitely be going back.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Mick, Thank you for choosing the Mornington Hotel and for sending us your feedback regarding your stay with us. I am very pleased to know you were satisfied of your stay, and that you appreciated our teams effort and our great Central Location. At Mornington Hotel we aim to provide memorable experiences to our valued guest. I am looking forward to welcoming you back in the near future. Should there be anything in particular you might request for a future reservation please do not hesitate to contact me directly. Warm Regards Dovile Vaitkeviciene Hotel Manager e:dovile@mornington.co.uk Warm Regards,

"Nice room, good breakfast and great location"

5
User 17/11/2019

Nice hotel with friendly staff and a good location close to Hyde Park. Comfortable bed and clean room/bathroom. Breakfast room is a little small, but the breakfast is good especially the coffee. Will come back.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your review and for taking time to share your experience with us. We are glad to read that you had a great time in our hotel and that all aspects of your stay gave you full satisfaction. Thank you as well for highlighting the breakfast, cleanliness and a comfort of our bed. We are definitely looking forward to welcoming you back soon. Kind regards Dovile Vaitkeviciene Hotel Manager

"A lot going for it but bring the earplugs"

4
ClaretsmadPreston, Preston 17/11/2019

Can't really fault this hotel, nice room, great location, superb friendly staff but it is not well soundproofed. Noise from traffic on Lancaster Gate, hearing people in rooms above you and same floor Is not great if u want to sleep. I would return but bring the earplugs

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Clare, Thanks for your 4 star review following your recent stay with us at Mornington Hotel London Hyde Park. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Regarding the noise as we are an 18th century listed building so there are a few creaks and groans ,however we do offer ear plugs for our guests or always offer to change the room to a quitter one locate on a top floor so that there is no one above the room you would be staying. I hope we will have an opportunity to welcome you back in a near future. Kind Regards Dovile Vaitkeviciene Hotel Manager

"Our preferred London hotel"

5
BritishFlyer, Northern England 12/11/2019

We had three nights at the Mornington Hotel reserved using BW Reward Points. The hotel is in an excellent location very near to Hyde Park and about 5 minutes walk from Lancaster Gate Underground Station. Within 10 minutes you can be in Oxford St or Regent St. The staff at the hotel are very friendly and helpful. We had a quiet basic double room at the back of the hotel which was certainly adequate for our needs. Although a little small, it was clean and comfortable. Buffet breakfast was excellent: both hot and cold food available and good value at £10 ppp day. The staff in the basement breakfast room were very welcoming. Although the hotel does not offer restaurant meals in the evening, microwavable meals are available in the comfortable bar. This will be our default London hotel in future!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear BritishFlyer, Thank you for taking the time to share your recent experience with us. You feedback is very important to me as it helps me improve the experience for future guests as well as providing an unbiased opinion for travelers still making a decision. I am delighted that you enjoyed your stay and I am very grateful for your recommendation. I hope to have an opportunity to welcome you back personally on your next trip to London. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Weekend in London"

4
goranahlin, Stockholm, Sweden 10/11/2019

I will recommend Mornington Hotel. The staff did everything for us to have a nice stay. The bed was a little bit hard, but after a long day on the streets of London we slept well anyway. Small and nice bar in the lobby.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Goran, Thank you for your review and for your positive feedback about your stay with us. Your loyalty with Best Western is valuable and we are more than happy to read that we met your expectations and we can count on your recommendation. Thank you very much as well for highlighting the outstanding quality of service provided by our team. We do hope to have the opportunity to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"One of the most friendly hotels I have ever been"

5
xxie298481, Newark, Delaware 10/11/2019

The hotel's location is good and close to the underground. The stuff is very friendly and helpful. I arrived at the hotel a few hours before the check in time,the room was ready and clean and they checked me in immediately.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, We would like to thank you for taking your time to share your experience with us. Your review was shared within our team and appreciated by us all. We are pleased to see you highlighting so many positive aspects of your stay and especially the service provided by all departments (housekeeping, reception, …). We are doing our best on daily basis to exceed our guests expectations and we are glad to notice that you appreciated the fact that we checked you in earlier. We sincerely hope to have the opportunity to welcoming you back soon. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"High Customer Experience"

5
arwayasin, Dubai, United Arab Emirates 07/11/2019

Friendly and professional staff. Clean hotel. Comfy rooms. Very central location to everything. Counter staff went the extra mile in response to our requirements. Breakfast hall staff made sure the we were happy all the way long.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad and delighted to read that you had a great time with us and that we met your expectations. It's true that our amazing and idyllic location certainly helped you to make the most of it. We are glad as well to notice that our breakfast offer and service gave you full satisfaction. We do hope to have the opportunity to welcoming you back soon. Kind regards from the Mornington Hyde Park Edouard - Front Office Manager

"Recent stay"

5
Trishmanc, Manchester, United Kingdom 07/11/2019

Just returned from a stay at this hotel. It was our first visit. The hotel is stunning. We stayed in a suite on the first floor - beautiful room. The hotel is extremely elegant. The reception staff were lovely and we even received a phone call 10 mins after entering our room to check we were happy with the room and that everything was ok. Lovely buffet style breakfast. Highly recommended

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your review and for taking time to share your experience with us. We are glad to read that you had a great time in our hotel and that all aspects of your stay gave you full satisfaction. Thank you as well for highlighting the quality of service provided by the whole team which definitely exceeded your expectations. Your satisfaction and recommendation is primordial and valuable for us. We are definitely looking forward to welcoming you back soon. Kind regards Edouard - Front Office Manager

"NOT a 4-Star and Not True to Best Western Standards"

1
Trishia J, Vancouver, Washington 06/11/2019

Won't be a next visit to this hotel. It is a Best Western in name only without any of the BW standards. We paid 36,000 reward points per night and I would like to be reimbursed! The hard mattress had a floppy mattress pad topper. In no way was this a 4-star hotel. When you opened the door, it past the edge of the bed. That's how small and crowded the room was. No water pressure in the shower. Their response was to try to upsell us to a junior suite. Absolutely insulting. I received mail there and they never even told me. After moving to another hotel across town I found out and had to make a lengthy, expensive trip back to retrieve my letter. I'm now in a quandary as to whether I can trust the Best Western brand. Different standards in different countries?

"Great Locarion & Staff"

5
User 05/11/2019

Clean, perfectly located, great staff. Simple but has all the necessities. All land marks and tourist spots within a 10-20 minute train ride. Sylvia with the morning breakfast staff is great and provides an exceptional service with a smile.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jet144606, Thank you ever so much for taking the time to leave a lovely review of your stay with us, we really appreciate it. I am delighted to read that you enjoyed your experience with us especially the breakfast. Sylvia will be delighted to hear your feedback. Thank you for once again for your kind words. We do look forward to welcoming you back in the near future. Kind regards, Dovile Vaitkeviciene Hotel Manager

"My week in London"

5
marybigben, Paris, France 04/11/2019

I came several time in London, in this hotel, and so enjoy it a lot. The team is very friendly, the room was very comfortable, the cleaning very good. I enjoy a lot too the breakfast (buffet) with the english breakfast. The location of the hotel near Hyde Park and very near the tube station, is very suitable , even to go by feet through the forest to go to the shopping center.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear marybigben, Thank you ever so much for taking the time to leave a lovely review of your stay with us, we really appreciate it. I am delighted to read that you enjoyed your experience with us especially the breakfast and the location. Thank you for once again for your kind words. We do look forward to welcoming you back in the near future. Kind regards, Dovile Vaitkeviciene Hotel Manager

"Great location and value"

5
jamescoleman261281, Cambridge, United Kingdom 01/11/2019

Excellent value if staying in Central London. Very close to Lancaster Gate tube station. Great welcome by staff. Breakfast was superb. Would highly recommend this hotel for business travellers and families.

"Short London Visit"

4
flyhighfun, florida 28/10/2019

The location of the hotel for us was great! Near restaurants, the tube and Hyde Park. The room, though small, was clean and the bed was comfortable. The lobby is very cozy with a small bar. Be sure to visit The Mitre and Old Mary's around the corner from the hotel. Access to local attractions was easy via the tube. Lancaster Gate is a lovely area and would recommend staying there. Lots of pubs to visit too!

"Best Hotel Experience by Far!"

5
kimtrull57, Arlington, Texas 28/10/2019

Wonderfully helpful staff! I managed to totally damage my only pair of shoes beyond repair and the front desk staff was able to help me find a cheap but sturdy pair in a nearby shop, all while checking other customers in and dealing with a broken fire alarm. And this was the normal for every one we talked to. Amazing stay and Amazing Staff.

"Clean and decent hotel with good staff and location"

5
nivlaktan, Hong Kong, China 28/10/2019

Mornington Hotel is running in an traditional English old building, locating at the Baywater area which is also fully of beautiful old houses. Since I am very interested in heritage and cultural stuff I really enjoy accessing this hotel and area nearby. Traffic is easy as it is just 3 minutes walk to Lancaster Gate underground station, and 8 minutes walk to Paddington underground and National Railway station. There is also Route 94 and 148 buses on the main road nearby the hotel, which directly brought me to the landmark area of Westminster, and shopping area along Oxford Street, without the need of climbing up and down of the underground stations. Buffet breakfast provided various hot food choices of English breakfast content (break, egg, sausage, fruit, yogurt, juice, ham, smoked salmon, cheese, etc), good enough for bringing me a full and warm morning. Francesca at front desk provided me good room re-arrangement and nice suggestion of commutation and restaurants too!

"Great place for London holiday"

5
madharveyOxford, oxford 27/10/2019

We were visiting our child and seeing a show. The location and room were great. The staff were wonderful and went over and above to make our stay a happy one. We would definitely recommend this hotel.

"Made a long day great."

5
User 24/10/2019

In short...got in early from a red eye from western united states hoping to check in early, our room wasnt ready so they put us in a different room temporarily to clean up and enjoy the town and them moved our bags while we were out to our new room. Amazing great staff that went beyond!!! Dont usually leave reviews but the service was exceptional!

"Nice place to stay."

4
Il_profff, Rome, Italy 23/10/2019

Best location. Room not so big, but comfortable for two. Breakfast could be better. Hotel staff was perfect. Maybe the structure, on the whole, would need a refresh. Still a great place to spend a few days of vacation in London.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your kind review and for taking time to share your experience with us. It's great to see that our idyllic and amazing location helped you to make the most of your visits and that you had a great time with us for couple of days. We are pleased to see you highlighting as well the outstanding quality of service provided by the whole team while you were here. Your comment was shared within all our departments and appreciated by us all. We took into consideration your feedback about the hotel appearance to improve our performance. We sincerely hope to have the opportunity to welcoming you back soon. Kind regards Edouard - Front Office Manager

"Great location"

4
Shaf6666, London, United Kingdom 21/10/2019

The hotel is in a great location only a short walk from Lancaster Gate and Queensway, the bathroom was tiny and the air con did not work so well. When booking there was no mention of a room in the basement with no window and I showed the receptionist this who was nice enough to find a room on the first floor. The hotel should advertise on booking.com if the room is in the basement so people can avoid booking. Overall a good hotel cosy room and nice staff.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your feedback and for taking time to share you review regarding your previous stay with us. We are gl;ad to read that you had a great time in our Hotel and that we helped you to make the most of it. Regarding your quick note about the room location, all categories are dispatched in all floors (excepting the suites all on the first floor). In that case, we effectively have 1 single and 1 economy double on the lower ground floor. However, as you mentioned, we are more than happy to find an alternative and to offer you another room if this one is not your taste and upon availability. Thank you as well for raising the outstanding service provided by the whole team which was much appreciated. Kind regards from London Edouard - Front Office Manager

"good!!!"

4
dbeep505, Seoul, South Korea 20/10/2019

As I am Korean, Although I am not good at English but I had no problem communicating because the staff are so kind. And the breakfast was really good and satisfying. Water doesn't run well in the shower. And I hear little noise outside. But except for that, everything was good. If I travel to London again next time, I am willing to visit this hotel again.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Danbi, Thank you for taking time to share your review with us. We are glad and pleased to see you raising the fact that the team has done extra mile to exceed your expectations. Please accept our apologies about issues experienced with the shower which was shared with our maintenance team. We do hope to have the opportunity to welcoming you back soon. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Great stay"

4
jhammershaug, London, United Kingdom 19/10/2019

Clean room, good bed, nice bathroom with enough hot water, breakfast was good'n'simple. Close to Underground. Quiet area. Staff was from average to nice. I have no problem recommending this hotel for a problem free stay.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Jan, Thank you for your review and for taking time to share you feeling about your experience in our Hotel. We are glad to read that you will keep good memories of the Mornington Hyde Park. It's great as well to see you highlighting the quality of service provided by the whole team and also the fact that most of the aspects met your expectations. Your recommendation is valuable and we are looking forward to welcoming you back soon. Kind regards from London Edouard - Front Office Manager

"Can't be beat."

5
SayulitaEric, Sayulita, Mexico 18/10/2019

For the price, this was a great room, great breakfast and very friendly staff. Easy walk to the underground, and to neighborhood restaurants. We actually walked all over London from the hotel- We have friends going to London and this hotel will be our recommendation to them.

"Wonderful Stay"

5
User 17/10/2019

Hotel is fabulous, staff very attentive, and polite, breakfast was amazing. Upon arrival we were upgraded to an executive suite, which was a lovely surprise. Hotel id is conveniently located with nice pubs and restaurants nearby.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your lovely and appreciated feedback about your previous experience with us. We are happy to read that all aspects of your stay met your expectations and that our location definitely helped you to make the most of it. Your review about the service provided by the whole team was shared within all departments and we are delighted about it. We do hope that we'll have the opportunity to welcoming you back soon. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Decent location, reasonable rooms by London standards"

4
Simon M, Clitheroe, United Kingdom 15/10/2019

This hotel is close to the centre of London and offers reasonable rooms at (by London standards) reasonable prices. Book a standard room, i paid extra for an executive room but was still given a standard room. Breakfast was reasonable Overall not a bad chose, apart from being downgraded

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Simon, Thank you for your review and for taking time to share your experience with us. We are sad to read that you were not fully satisfied by your room. However I confirm that the room you've stayed in (402) was a Twin room (zipped) which is even an upgrade compares to an Executive Double Room as bigger. Please accept our apologies if this gesture was not appreciated. We sincerely hope that the service provided by the team at least met your expectations. We are looking forward to welcoming you back in order to offer you a better experience. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"This is the place to stay!"

5
lblum20, New Jersey 14/10/2019

We did not know where to stay, and luckily found the Mornington! Great price, clean rooms, excellent service and location. Get the room with the Breakfast as it is well worth it. Local Hyde Park charm, but quick ride or Underground to all of the tourist sites. Mitre Pub and Sheila's Cafe are a minute walk for a local feel.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Lee, Thank you very much for your lovely feedback and for taking time to share your experience with us and other travellers. Such a huge pleasure to read your review and to see you highlighting so many positive aspect such as our perfect and amazing location (just in front of Hyde Park and direct access to all main touristic places) and even more the outstanding quality of service provided by the whole team. We sincerely hope to have the opportunity to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"Best of Both Worlds"

5
michaelplee2019, Louth, United Kingdom 14/10/2019

Nice to have a hotel in Central London that is quiet, friendly, conveniently placed, super breakfast all wrapped in a reasonable and affordable price package. No problems here. Small hotel but ideal for a short stay.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Michael, Thank you for your review and your amazing feedback regarding your previous stay with us. We are pleased to see that you appreciated all aspects of your experience. It's true that our location is absolutely extraordinary and that it probably helped you to make the most of your visits. Thank you as well for raising as well the friendly staff which is always looking in exceeding our guests expectations. We do hope to have the opportunity to welcoming you back for your next stay over here in London. Kind regards from the Mornington. Edouard - Front Office Manager

"The staff are brilliant"

5
User 08/10/2019

The staff are brilliant. They are very polite and very welcoming to the hotel they ring you in the reception to ask if everything is up to the standards as you were quiet in the morning breakfast is nice staff are friendly and very happy couldn't ask for better

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your amazing review regarding your previous stay in our Hotel and all positive feedback that you share about our the service provided by our team members. We are glad an pleased to read that we certainly helped you to make the most of your visits around London and that you had a great time in the Mornington Hyde Park. We are definitely looking forward to welcoming you back soon. Kind regards. Edouard - Front Office Manager

"Yes, small rooms, but a very nice hotel"

4
Nancy W, Peoria, Arizona 07/10/2019

We were shocked about the size of the room, but everything else about the hotel was great. We had excellent service for our entire stay (thank you, Silvio, for all your help and your kindness). The breakfast was very good, location, excellent and ease of getting to the hotel, excellent as well. It is an easy walk from the Lancaster Gate tube stop, right across the street from Hyde Park with nice restaurants in the vicinity.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Nancy, Thank you very much for taking your time to share your experience with us. We are glad to read that you had a great time in our hotel despite the fact that your room size was below your expectations. After every check-in we are proceeding to a follow up call to make sure that our guests are feeling comfortable and if everything is fine for them. I have no doubt that a room movement, upon availability, was offered by one of our team members. Our Hotel is composed of 5 different categories which obviously has an impact on the size as well. Sorry again that we didn't met your expectations with your room. We are pleased to see you highlighting the outstanding service provided by the whole team and especially Silvio who was looking after you when you were here. Don't hesitate to contact us directly next time for any upcoming booking and we will do our best to allocate you a better room for you to have a perfect stay in the Mornington Hyde Park. Kind regards from London. Edouard - Front Office Manager

"great location"

3
AlexZh2019, Melbourne, Australia 07/10/2019

great location, close to train station and Hyde Park. bed is not comfortable, one side is higher than the othet side very helpful front desk staff, bath tub is dusty, noisy at night you can hear people talk from downstairs very noisy machine vibrant sounds on the roof, even not turning on the air con

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your feedback about your previous stay in our Hotel. We are sad to read that we didn't reach your expectations despite few positive points highlighted. If the room was not your taste don't hesitate to let us know directly on site and our team would be more than happy to offer you any other room according to your needs. Sorry about inconveniences experienced with the air conditioning. Or maintenance team remains as well at your entire disposal in fixing any technical issue while you were here. However thank you very much for your lovely feedback about the service provided by the whole team and we are pleased to read that our location helped you to make the most of your visits. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Lovely Hotel"

5
jar1960, Perth, Australia 05/10/2019

We stayed 4 nights at The BWMornington Hotel and loved it. Staff were friendly and efficient, the rooms very comfortable and the buffet breakfast very filling. It is situated near 2 tube stations and near Hyde Park.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad and pleased to notice that all aspects of your stay exceeded your expectations and even more that the service provided by the team gave you full satisfaction. Also, it's great to read that our outstanding location helped you to make the most of your visits. We are definitely looking forward to welcoming you back soon. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Great location and staff"

5
Robyn421, Balgowlah 02/10/2019

This is very well located next to the subway, Hyde park , pubs and restaurants. Our first room was impossibly small but we were moved to a lovely room for the rest of our stay. Staff were very accommodating. Breakfast was excellent even if the staff were a little agitating in their pretending to be awfully busy.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Robyn, Thank you very much for your lovely feedback regarding your previous stay in our Hotel. We are glad to see you highlighting so many positive aspects of your experience and that you made the most of your visits thanks to the outstanding location of our hotel. We sincerely apologise about the fact that the first room you've stayed in was not your taste but I'm glad that an alternative was offered by our team. Please feel free to contact me if you wish to share any additional feedback and I sincerely hope, on behalf of the entire team, that we'll have the opportunity to welcoming you back. Kind regards from the Mornington Hyde Park, Edouard - Front Office Manager

"average london hotel"

3
msbcat, washngton, d.c. 23/09/2019

i stayed here many years ago and had a favorable recollection of it. this time it wasn't quite as i remembered. the rooms were very small, beds were very hard and as one reviewer mentions, not anchored to the floor. the hotel inexplicably turned off the air conditioning in our room, which they promptly turned back on (from reception) after we protested. the rooms were somewhat drab -- seems like it's time for an overhaul. the hotel seemed a bit tired and showing its age.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for taking time to share your experience with us regarding your previous stay in our hotel. We are sad to read that this time we didn't achieved your expectations. We sincerely apologise about the fact that the bed you've slept in were not enough comfortable and be aware that following few reviews, mattress toppers were implemented. Sorry as well for the air-conditioning which was inexplicably switched off without your approval, a reminder was shared within the front-office department. Once again thank you for your constructive feedback and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Don't hesitate to reach me if you want to share any additional feedback which can help us to improve our performance. If I can provide any assistance, please don't hesitate to contact me directly at +44 (0) 207 262 7361. Sincerely, Edouard - Front Office Manager

"Simply the Best Stay in London and Location"

5
misterbeckman, Chicago, Illinois 22/09/2019

A fabulous stay at Best Western Mornington! Thank you! And a great London stay. The stay, staff, and housekeeping were the best and so kind. They gave us a bigger room when they saw we were taller folks and staying longer, and they took such wonderful care us and our room since we were under the weather/colds from traveling. Can't recommend enough! Also great location to tube and Paddington Station. Great area and nice to be close to Hyde Park. Simply the best, Thank you Best Western Mornington!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear M.Beckman, Thank you so much for your lovely review and we are pleased to read that had an amazing time in our Hotel. It's a pleasure to notice that the service provided by the whole team helped you to make the most of it and that you appreciated the area and the location of the Mornington Hyde Park. Your really nice feedback about the staff was shared within different departments and much appreciated by us all. We are definitely looking forward to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"Great location with friendly service"

4
User 22/09/2019

Within the first half of September 2019, we stayed six (6) nights at this property. As we were celebrating our Golden Wedding Anniversary, the hotel provided wine in our room to welcome us. This was greatly appreciated. The front desk staff provided a warm welcome as we checked in. They arranged to have our room ready for us before noon so that we could rest following our transatlantic flight from Boston. The hotel is conveniently located near Paddington station, which is a 5 to 8 minute walk away. Also convenient is the Lancaster Gate Underground station, less than 5 minutes away - as is the beautiful Hyde Park. By American standards, the rooms are small, but very adequate. The buffet breakfast provided more food and choices than one could handle, including eggs prepared to your liking, squeeze it yourself orange juice, flaky croissants, smoked salmon, three types of cheeses (including Brie and Swiss), fresh fruit, sliced peaches and fruit cocktail, yogurts, etc. There is a great British pub immediately behind the hotel, called the Mitre. Good food, draft beer and cider, and atmosphere. Try it. Beds are comfortable and the bathrooms are spotless. There is a library/bar on the ground floor adjacent to the reception area. Flavor infused cold water awaits you at the reception desk, as well as a newspaper in the area.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear M.Collette, Thank you for your review and for taking time to share your experience in our Hotel. Once again, we wanted to tell you how proud and delighted we are that you've chosen the Mornington Hyde Park for such a special occasion. It's even more appreciated as you had an amazing time with us and that most of the aspect of your stay gave you full satisfaction. Great to notice that you appreciated our Full English Breakfast and Continental Buffet to start your day in best conditions. We are definitely looking forward to welcoming you back over here. Kind regards from London Edouard - Front Office Manager

"Beds"

4
User 21/09/2019

I went to sit on the bed, and the bed slid, was not anchored. The front desk called to see if our room was satisfactory, and I mentioned the bed slid on the floor. We were offered another room, however when I asked if there was a queen sized bed, I was told there was nothing larger than the bed we had. So, we just stayed - room 411. With two adults, sleeping in a full size bed, did not get a restful sleep.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your feedback regarding your previous stay with us. We are glad to read that you've enjoyed your overall experience and that we gave you satisfaction by achieving your expectations. Regarding the room, I confirm that 411 is the largest one within the category you booked (Executive Double Room) but as the team already proposed you, we were able to offer you another room but those ones would had been smaller which was not what you were looking for. Also, the bed in this room is effectively a Queen Size bed 150*200 cms which is really comfortable for 2 people as per our guests feedbacks everyday. Few rooms are equipped with King Size beds, most of them in suites. We sincerely apologise if the dimension of this one affected the quality of your rest. We do hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards from London. Edouard - Front Office Manager

"Take of two rooms"

4
Linda P, Sydney, Australia 19/09/2019

We stayed at this hotel on two separate occasions this month. On the first occasion, we had an Executive Standard room on level 5. We found the room to be rather small for two people, and difficult to find enough floor space for two open suitcases. The bathroom is modern and worked well, although the water pressure could be better. Perhaps a London problem? The bed was okay, and the room was clean. Lightning in the room was dim, but this is a common problem in hotel rooms.and no hooks on the walls - again, a common problem in hotels. The lifts failed to work one evening, apparently due to a local supply issue, so we had to find our way down and up a maze of fire escape stairs. We did see an electricity company van in the street, so this was not a fault of the hotel. It would have been helpful if the staff had put signs on the lifts advising that they were not working, rather than making guests return to their rooms to ring reception to find out why the lift hadn't showed up. Then there's the decor. The front facade is magnificent, and the ground floor reception area and library/bar are fitted out to a standard in keeping with this grade 2 listed property, but the rest of the place has been fitted out with cheap, laminate furnishings. Reception staff were helpful and Giuseppe went out of his way to assist on both occasions. During our second stay, we had an Executive Suite on level 1. This was a loft arrangement with the bedroom upstairs and a living room and bathroom downstairs. There is a double height window facing the street. The decor was much more in keeping with the age of the hotel, room lighting was excellent and there was adequate floor space for luggage. Top marks! Breakfast in both cases was good. The breakfast room is located on the basement floor, so no natural light. Newspapers were available and staff were attentive. The hotel is well located for a long walk to Oxford Street and other CBD attractions. Being a block back from Bayswater Road meant that we heard very little trafic noise in our room. We will stay there again.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Linda, Thank you very much for sharing such a constructive and detailed review about your two experiences in our Hotel. We are delighted to notice that both went well and that you had a great time with us. Thank you for raising the quality of service provided by the whole team and especially Giuseppe who was looking after you while you were here. It's true that some technical issues can be beyond our control such as the lift one which, at least, was fixed quickly by the external company, sorry about this again. We are glad to notice that you second stay in one of our en-suite rooms gave you full satisfaction and brought you amazing last memories of the Mornington. We do hope to have the opportunity to welcoming you back soon then. Kind regards from London Edouard - Front Office Manager

"Very good for solo travelers"

4
orib381, Haifa, Israel 17/09/2019

Very good hotel, great access, good breakfast, nice room for a single person not staying too much time in the hotel itself. Clean, simple and not expensive. Minor things could be improved - Orange juice or even cold water at breakfast, better internet connection without a sign-in page, a place to hang hand towels in the bathroom, ...

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear M.Bryt, Thank you for completing the survey regarding your recent stay at our property. We are glad and delighted to read that you had an overall great experience in our Hotel and that our idyllic location helped you to make the most of it. Regarding the breakfast, in addition to our Full English Breakfast and Continental Buffet we propose, of course, orange juice, grapefruit juice and water but it's located in a different place than the main buffet (at the entrance of the 2nd area). Don't hesitate next time to let one of our team member know about this in order to assist you with it. Regarding the wi-fi, you have to sign-in once and then during your stay you just have to connect your device to the network without any information to registered. Once again thank you for your constructive comment and for taking time to share you experience with us. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 207 262 7361. Sincerely, Edouard Trottier - Front-Office Manager

"Comfortable and quiet"

4
Philip G, West Drayton, United Kingdom 14/09/2019

A one night stay in a smallish single room was very comfortable and quiet. Good teasmade and TV, but shower poor, coming in busts of really hot then cold. A good bar with reasoable prices and comfortable seats. Breakfast very good No other facilities used (if they existed!)

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Philip, Thank you for your review and for taking time to share your experience with us. We are glad to read that you appreciated your overall stay in our Hotel and that most of the aspects gave you satisfaction. We sincerely apologise about inconvenience experienced with the shower, our maintenance team is on site to fix any issue or to deal with shower heads which was probably the problem in that occasion. Next time don't hesitate to enjoy a relaxing time in our library bar after few exercises in our fitness center if you are willing to use our various facilities. We are definitely looking forward to welcoming you back in our Hotel. Kind regards from London. Edouard - Front Office Manager

"It was a very pleasant stay"

5
tnagai2019, Japan 09/09/2019

The rooms and services are very good and it is a wonderful hotel. It is very close to Paddington Station, Hyde Park, subway station and bus stop.It was also very helpful to leave my luggage until I left London after checkout. The breakfast was also very good.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear M.Nagai, Thank you for taking time to share your review and for all positive aspects highlighted regarding your previous stay with us. We are delighted to read that you had a wonderful time in our Hotel and that you appreciated the room you've stayed in, our located but even more the outstanding quality of service. All our team members appreciated your feedback about their work. We do hope to have the opportunity to welcoming you back in the Mornington Hyde Park. Kind regards Edouard - Front Office Manager

"Excellent location and value"

5
Mary W, London, United Kingdom 09/09/2019

Excellent, friendly staff and good standards throughout. The breakfast was substantial, with quality cooked food and a good range of cereals. Location is also great for access to central London via the Central line Underground which is about 4 minutes from the hotel. Room had a safe, hairdryer, iron and ironing board, kettle for tea and coffee.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Mary, Thank you for taking time to share your review with us and for your lovely comments. We are pleased to read so many positive aspects highlighted. All our rooms are effectively equipped with all these amenities, if anything is missing by mistake, our staff members remain at your entire disposal to provide you anything needed. Thank you also for raising the outstanding quality of service provided by the whole team while you were staying in the Mornington Hyde Park. It's great as well to notice that our perfect and amazing location helped you to make the most of your visits. We are definitely looking forward to welcoming you back soon. Kind regards from London, Edouard - Front Office Manager

"Great stay."

4
Wendy F, Fleetwood, England, United Kingdom 05/09/2019

A cosy hotel. All the staff were lovely from cleaners, breakfast staff and management. They are a credit to the owners, I hope they are appreciated as the faces of their business. Silvano, what a beautiful smile you have. What a lovely human being you are. You made our city break complete. Thank you to all. X

"Great location"

4
User 05/09/2019

Wander through Hyde park or along the back streets of Hyde Park village. Catch a bus or tube to town. Well connected and easy walk from Paddington Station. Cafes pubs and restaurants within a few minutes stroll. A quiet and safe area. Probably my favorite location for a London stay.

"Great Stay"

4
Lyndall L, Port Macquarie, Australia 05/09/2019

We stayed 2 nights at the Best Western Mornington and enjoyed the experience. The room was modern, fresh and clean. Certainly not a big room though plenty of room for 2 people in London. The bed was very comfortable our first night we arrived after 12 hour flight! We slept well - thank you. Staff very welcoming and happy to assist us throughout our stay. We had breakfast at hotel both mornings, the staff were attentive and food was fresh and delicious. There was no restaurant at hotel so we ventured outside to find somewhere to eat and came upon a “Pub” just around the corner- great staff, food and English atmosphere. Transport was very easy to get to Lancaster Gate 3 minute walk and Paddington Station a very easy 10 minute walk. Would stay and recommend this Hotel while in London.

"Very comfortable hotel near many London attractions"

5
rincewindforever, England 03/09/2019

We stayed here last weekend and the hotel staff were very attentive. Our room was a good size for London and was quiet. The bed was very comfortable and so we had a good night's sleep. Everything we needed was to hand. The breakfast was good, and there was plenty of choice. I can recommend this hotel to anyone. The location is good, close to stations and bus stops. Very near Kensington Gardens , look on the railings outside on a Sunday as there are loads of paintings displayed for sale.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, We are delighted to see that you had an amazing time in our Hotel while you were in London. Such a great feeling to be a part of your great memories about your trip. We are pleased to see you raising so many positive aspects and especially the quality of service provided by the whole team who certainly helped to make you stay more enjoyable. It's true that to visit London, our location is absolutely amazing, just in front of Hyde Park and with a direct access to all main touristic places. We sincerely hope to have the close opportunity to welcoming you back soon. Kind regards from the Mornington, Edouard - Front Office Manager

"Value for money in London"

4
Randude22, Melbourne, Australia 27/08/2019

I quite enjoyed my stay at this Best Western. Location was brilliant almost right across from Hyde Park and close to transport and shops/cafes. The room was modest in size but typical for the area, but clean and in good condition. The bed was comfortable Unfortunately during this stay the air conditioning console for my room could only be adjusted from the front desk. The internet was also down for most of my 2 night stay, but this was out of the control of the hotel. As a compensation for my inconvenience, the manager kindly offered me a very late check out the next day which I greatly appreciated! All the staff were very friendly and helpful. I enjoyed the in room food which I found very tasty and reasonably priced. I would stay here again!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Randolph, We really appreciated your lovely review and we are glad to read that you had a great time with us. First of all, please accept our apologies about wi-fi issues, to keep you updated, the network is now upgraded and next time you'll come you will definitely feel the difference ! Also, the AC can be both managed by reception and by the guest thanks to the panel on the wall. Our team remain at your entire disposal to explain you how it works. We are delighted to read that you made the most of it thanks to our amazing location. Really appreciated the feedback about the service that we provided, it's a pleasure and we are definitely looking forward to welcoming you back soon. If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 207 262 7361. Thank you again for taking the time to complete the survey. Sincerely, Edouard Trottier Front-Office Manager Best Western Mornington Hotel London Hyde Park

"OK, but not really a 4 star hotel"

4
Simmo_A, Stratford-upon-Avon, United Kingdom 27/08/2019

Staff was very nice, helpful and polite. Location is very good, close to public transportation and Hyde Park. The room was quite small, so was the bathroom. No water bottles in the room and no mini bar.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your lovely review and for taking time to share your experience with us. We are delighted to read that most of the aspects of your stay gave you full satisfaction. Please be aware that our hotel is composed of many categories, all with different size and layout. Don't hesitate to let us know directly on site and we will be more than happy to offer you another room according to your needs and expectations. Be sure that we are a real 4 stars hotel as our control and evaluation took place no later than few weeks ago. Thank you as well for highlighting the outstanding quality of service provided by the whole team which we really appreciated. We are definitely looking forward to welcoming you back for your next journey over here in London. Kind regards Edouard - Front Office Manager

"Thieving cleaning staff"

1
User 26/08/2019

Money was stolen out of my room by cleaning staff and manager was rude and unfriendly when we told him of the issue. We were told it was out of his control and unlikely it would have been one of his staff members (as if to say we were making it up). I travel a lot and never have I experienced such an unprofessional and uncaring approach in reconciling such a major issue. In saying that I have never experienced theft from my hotel room either. I am still waiting on reimbursement from the hotel. Other than stealing money from my wallet, it was also apparent that the cleaning staff had been through my luggage too! I found a dirty rag in my suit case which gave away that it was obviously them who had been through my belongings. The manager was indifferent about attempting to solve the issue and didn't seem particularly sympathetic toward our situation. Do not stay here and if you do, be sure to store valuables safely!

"Great staff, nice area."

3
minimhf, Manchester, United Kingdom 23/08/2019

The staff in the hotel were great, and after a rubbish nights sleep due to people banging around upstairs, moved me to a different room. Unfortunately this alternative room was much the same, and I could hear every word of the conversations next door. Beds were really comfy and rooms spotless, but didn't end up getting much sleep all week unfortunately.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are sad to read that this stay didn't achieved your expectations due mainly to noise coming from neighbours. We sincerely apologise about this as the quality of sleep is absolutely primordial for us and obviously a priority. As you fairly highlighted in your comment, it's great to see that our team members took your comment into consideration and found you an alternative, unfortunately, not adequate. We really appreciated your constructive feedback and the fact that, despite your disappointed experience, you raised the quality of service of the whole team, the incredible location of our hotel and also the linen quality. Don't hesitate to reach me directly if you want to share with me any additional feedback. Also, I would be more than happy to offer you 10% discount on a future booking and a complimentary upgrade to one of our en-suite room and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards from London. Edouard - Front Office Manager

"Lovely Hotel close to Hyde Park and Paddington station"

4
KMP195, Manchester, United Kingdom 16/08/2019

We needed to stay one night in London before the commencement of a tour starting at Paddington station. We usually look at Best Western hotels as they are generally of a decent standard and we were not disappointed with the Mornington on Lancaster Gate. It is a small hotel with an impressive exterior on a quiet street. The decor was good and there is a lift. It is about 10mins walk from Paddington station and only a few mins walk from the tranquil Kensington Gardens and Hyde Park. The staff were very friendly and provided excellent service. Our room wasn't ready on arrival so we went to the comfortable lounge and were given a complimentary drink from the bar Our room was a good size, with a comfortable bed. We had requested a walk in shower which we had though the water pressure was a little low for a really good shower hence the 4* otherwise it would have definitely been 5*. The hotel only offers breakfast but staff were able to suggest several nearby restaurants where we could have an evening meal and mentioned that some give clients of the hotel a discount on production of their room key. The breakfast room is situated in the basement and while comfortable I felt it was a little on the cool side but it did not stop us enjoying the wide range of items on offer. A large self service buffet with fresh fruit such as melon and pineapple, yogurts, including pots of freshly prepared yogurt , topped with muesli and fruit puree, cereals, pastries, breads, cheeses and meats as well as cooked breakfast items made to order. Our stay was a good experience and should we need to go to London we would definitely stay there again

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, We are delighted to notice that you had an outstanding stay in our hotel and that all aspects gave you full satisfaction. Such a pleasure to see you highlighting so many positive things such as our location, the breakfast buffet with our Full English and Continental offer, your room and even more the quality of service provided by all our team members. Our location certainly helped you to make the most of it, just in front of Hyde Park and also with a direct access to all main touristic places of the city. Very central but protecting from city nuisance. We sincerely apologise for the issue experienced with the shower pressure however we are glad that you accept to give us a second chance to provide you a better experience. We are definitely looking forward to welcoming you back here. Kind regards Edouard - Front Office Manager

"Very nice and friendly!"

5
User 16/08/2019

We really enjoyed our stay at this perfectly located clean and comfortable hotell. Extra plus to the lovely and professional reception personnel. (I lost somerhing which they very kindly found and returned to me.) I will come back!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your lovely review and for taking time to share your experience with us. It's amazing to see that you've enjoyed that much staying in our Hotel and that all aspects of your stay gave you full satisfaction. We are delighted as well to read that you highlighted the quality of service provided by the whole team and that we exceeded your expectations during your stay and after your departure. We are glad that you already planned to come back. Kind regards Edouard - Front Office Manager

"Perfect"

5
User 16/08/2019

Such a comfy trip and worthwhile staying there!!! I recommend it! Location was so convenient only 2minute reachable to buses and metro. Very central. You can find some Cafes and restaurants near the hotel

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Serim, Thank you for your lovely review and for your recommendation which is a huge satisfaction for us. It's great to read that our absolutely amazing location helped you to make the most of your stay. We are definitely looking forward to welcoming you back in the Mornington Hyde Park for your next Londoner's experience. Kind regards Edouard - Front Office Manager

"Friendly Staff, Comfortable and Close to Hyde Park"

5
KateDrew, Torquay, United Kingdom 15/08/2019

The whole atmosphere and décor of the hotel was wonderful, the staff were so friendly and polite and made me feel very welcome! The room was comfy and big, which made it worth the value. The bathroom was great size and shower was superb. Walking distance to Hyde Park, Paddington and Lancaster Gate.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Kate, Thank you very much for your lovely review about your previous stay with us. It's much appreciated that you took time to share your feedback. We are delighted to see that you had a great moment in our hotel and that you appreciated all aspects of your stay. Also, we are more than happy to see you highlighting how fantastic was the service provided by the whole team. It's true that our location is absolutely amazing and we are glad that it helped you to make the most of it. We are definitely looking forward to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"Fantastic Find in London"

5
johnM9989NA, Fiji 12/08/2019

What a great find in London , Very friendly staff lovely hotel very nice rooms and such a great location. We were only 50 metres from Hyde Park 150 metres from the tube line and an easy walk to Oxford street for shopping. The bonus was a very good breakfast every morning with a great variety of freshly prepared food. Make sure you order one of there omelettes they are truly superb.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear John, We are delighted to read your lovely review about your previous stay with us. It's great that our idyllic location helped you to make the most of it, in front of indescribable Hyde Park, 10 minutes walk from Notting Hill and direct access to all main touristic places of the City. On top of that, we see you highlighting how fantastic was the service provided by the whole team which was appreciated by us all. We are definitely looking forward to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"Brilliant"

5
User 09/08/2019

Hotel very comfortable staff friendly and made our stay perfect. Location excellent. Bed very comfortable. Nothing was too much trouble. Breakfast catered for everyone from a full english to fruit & yogurt.

"Very nice"

5
JohnH418, Grand Cayman 08/08/2019

We stayed here for one night before flying home - it's fairly close to Paddington, and the Heathrow Express. It's a fairly small hotel, with a modest entrance and reception/bar area. Staff are pleasant and check in was straightforward. Our room was lovely - no view at all out of the window, but perfect for our needs, travelling with a three year old. Spacious, clean and well equipped and really comfortable beds. The hotel is very close indeed to Lancaster Gate tube station, and only a 10 minute walk from Queensway which has a good selection of restaurants. The standout for me was a really surprisingly excellent breakfast - served buffet style but absolutely first rate quality. All in all this was a very good place to stay.

"Great Stay in London"

5
RJO4PSU, York, Pennsylvania 07/08/2019

Great location - 1/2 block from Hyde Park and the tube station. Quiet street with very little thru-traffic. Large suite for a good price. Great staff - saved the day by recalling the taxi when I left a bag behind.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Robert, Thank you for your feedback and for sharing your experience with us. We are glad and pleased to see you highlighting such an amazing stay within our hotel and especially the service provided by the whole team which, such as the location, helped you to make the most of it. We are doing our best to exceed our guests' expectations so it's normal that we reacted quickly and that an solution was found for your passports. Hope you had a safe journey home and that we will have the opportunity to welcoming you back soon. Regards Edouard - Front Office Manager

"Internet WiFi"

2
100ashleighs, Sydney, Australia 07/08/2019

Internet connection is rated "Very Slow". Location was room 18 (lower ground, executive double room). Multiple tests performed, moving closer to the router didn't change results. Slow speed was consistent with no dropping out.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your feedback and for taking time to share your review with us. We sincerely apologise for incidences experienced with the wi-fi which apparently impacted a lot the quality of your stay. However we are sad to read that you were not able to take into consideration other criterias such as the service provided by the team, the breakfast, the hotel appearance or the location to give your global rating. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards Edouard - Front Office manager

"Convenient but average lodging"

3
User 05/08/2019

Second stay at this hotel on the north edge of Hyde Park. Front desk was polite, but understaffed and unknowledgeable (did not know where a local pharmacy was). Breakfast buffet is large and with good variety but cleanliness is subpar. Last trip I found a 12" long hair in the baked beans. Serving utensil are stored with hand touching food, coffee/espresso machine works part time, waitress dumps accumulated dripped/spilled juice back into decanters, etc. Very soft (spongy) beds, some may like. Will search out other options next time in London.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for sharing your experience in our hotel and also for raising these issues to us, it will definitely help us to improve our prestation and performance. We are sad that your previous stay didn't exceed your expectations. Regarding our team, I had to correct the fact that we are not understaffed, based on all reviews from guests (Trip Advisor, Booking.com, Expedia, …) and by the quality of service provided by them all. However, I will make sure that standards and basics are well known. Regarding the breakfast which is much concerning as referring to hygiene issues, please be sure that your feedback was shared to our restaurant department. We are a bit surprised as we are also subject to strong restrictions with regular checks from authorities to make sure that everything is in order and corresponding correctly to hygiene expectations and standards. However, your constructive feedback was shared within the team to avoid this kind of issues in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Kind regards Edouard - Front Office Manager

"Excellent Stay"

5
Firo2247, Rome, Italy 31/07/2019

Very nice hotel in London Hyde Park. Close To Lancaster GAte. I reccommend it. The breakfast was very well prepared. Coffeee machine is good. Particularly good the staff: young guys making their job with passion

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking your time to share your experience with us. We are delighted to read that you had an amazing time in our Hotel and it is a huge satisfaction to see you highlighting the outstanding quality of service provided by the whole team members. We are happy to see that our location helped you to make the most of it thanks to our idyllic emplacement. We are definitely looking forward to welcoming you back. Kind regards from London Edouard - Front Office Manager

"Pleasant "

4
wedarren, Brisbane, Australia 27/07/2019

Located a comfortable 10 minute walk from Paddington Train Station and a block from Hyde Park. We stayed one night in a suite room. The room had Aircon however it struggled to keep the room cool even though it was not all that hot outside. Large size room with bathroom (squeezy) downstairs with shower over bath and a small sitting area with TV. Upstairs a comfortable queen size bed and a desk with coffee and tea making facilities. No fridge or minibar in the room. Plenty of floor room to lay out our luggage. Whilst the room was a bit more spacious it had two windows which effectively had a view of nothing. This detracted from the otherwise classy feel of the room. Instead it felt a bit like a cave. Breakfast was a buffet selection of cereals, fruit and then eggs, bacon, sausage, beans, mushrooms, etc., and a toast making machine. Food was fresh and hot. Tea and coffee served or you could help yourself to the machine. Nice sitting/library/bar area near the lobby. Lots of Pubs and restaurants nearby. Recommend you try it out, just ask for a room with a view.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Darren, Thank you for your review and for taking time to share your experience with us. We are glad and delighted to read that you've enjoyed staying in our Hotel while you were in London. Moreover, it's great to notice that the Suite you've stayed in was your taste and gave you satisfaction excepting the view which was at the back of the building effectively, apologies for this. It's great to see that you've enjoyed most aspects and prestation in the Mornington and also our Library Bar and Breakfast with our English Breakfast and Continental buffet. We sincerely hope that the service provided by our team gave you satisfaction as well and we are already looking forward to welcoming you back soon. Regards from London. Edouard - Front Office Manager

"Best place to stay in London"

5
588kellys, Newark, Ohio 26/07/2019

This hotel was fabulous. Excellent customer service. We forgot a pair of shoes and they shipped them to us in Scotland the next day. Every person we encountered provided the highest level of customer service. I cannot day enough positive things about our stay at this hotel.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Kelly, Thank you for your feedback and your review about your previous stay with us. We are delighted to see you highlighting how fantastic was the job provided by the team. We are doing our best to maintain an excellent customer service prior arrival, over the stay and after departure which make a better experience for us all. We hope that the pair of shoes arrived in the right place and that we'll have the opportunity to welcoming you back. Warm regards Edouard - Front Office Manager

"grwat stay"

5
User 23/07/2019

Rooms were large for London's standard. Had the duplex and it was great and clean. Toilets were a good size. Had an overall pleasant experience and will definitely come back. Only sad thing was that I couldn't book the room for my entire stay

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Vincent, Thank you for your feedback and for taking time to share your review with us and other travellers. We are delighted to see you raising so many positive aspects of your stay starting by our Suite that you appreciated sleeping in. Depending on the availability of categories, sometimes we can't book for the full length of stay. However, don't hesitate to contact and book directly with us, we can always find a solution and best prices will be guaranteed. Thank you again for your feedback and we sincerely hope to have the opportunity to welcoming you back soon. Regards Edouard - Front Office Manager

"Not a 4 star experience"

3
mvirgi390096, London, United Kingdom 23/07/2019

The room floor full was of scratches and dust. The view from the bedroom was ugly to the rear of a noisy pub. Corridors were dated in dear need of an update. All together not a 4 star experience at all.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Michel Virginia, Thank you for taking time to leave your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are sad to read that your experience in our hotel didn't achieve your expectations. It's a big concern for us to read that you had to point a lack of cleanliness as it's obviously a daily priority. Your feedback was shared to our housekeeping department. Don't hesitate to let us know directly on site next time as we will be more than happy to offer you, upon availability, another room according to your needs and expectations. However, we are really surprised about your staff' rating as no issue were recorded and I personally proceeded to your check-out and there was no issue mentioned when I asked how was your stay. Also, the service provided by the whole team is always the main point raising by all feedback. We are disappointed to read that and will do our best to improve our prestation. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +44 (0) 207 262 7361. Sincerely, Edouard Trottier Front Office Manager Best Western Mornington Hotel London Hyde Park

"Fantastic"

5
Roger W, Swansea, United Kingdom 22/07/2019

Have used this hotel several times over the years and will definitely use it again - convenient for Hyde Park, Paddington Station and Lancaster Gate tube, and friendly and efficient staff. Why am i telling you this - I should be keeping this secret.

"Ideal spot if you need to be based near Hyde Park"

5
Lord-Westbury, Bristol 22/07/2019

We're big fans of Best Western, but this is one of the best we've stayed at. It's well priced, has nice rooms and is in a great location if you need to be based near Hyde Park. The room was a little small, but was very comfortable. Breakfast was good. A reasonable amount of choice, and everything tasted good and set us up well for the day ahead. We will definitely be back!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your review regarding your previous experience with us. We are glad to read that you had an amazing time with us and that you already planned to come back. A real pleasure for us to notice that most of the aspects gave you full satisfaction and especially our location which is idyllic. We are definitely looking forward to welcoming you back soon then. Warm regards from London Edouard - Front Office Manager

"Simple and quiet"

4
rpOreNZ, Auckland Central, New Zealand 12/07/2019

Nice location - very near the tube. Room is small, but clean. Peaceful and quiet. Very helpful staff, and they allowed us to check-in when we arrived around noon. Nice and cozy lounge. Will definitely stay here again.

"Party In the Park weekend"

3
User 10/07/2019

This hotel is in a perfect location to stay, not only for the Hyde Park concerts but to visit London. The staff are very good and make you feel welcome. The standard of the hotel is good. What surprised me was my room, which looked like it had a recent refurbishment? There only two sets of 13amp power sockets at a low level, one next to the door and one behind a desk. You could unplug the TV but not very practical. There were tea & coffee facilities but you had to crawl under the desk to plug the kettle in, therefore the choice you have a cup of tea or you could only charge your phone, not a choice I would expect to have to make in 2019. Being nearly seventy I should not have to get on my hands and knees to plug anything in or to use the safe also a stupidly low level. I do wonder about interior designers sometimes?

"Hotel with a smile"

5
User 09/07/2019

Nice people, helpful on every department (bar, rooms, restaurant). Breakfast is very nice. Rooms are small, but have all the functionality you need. We had a problem with the sink. After complaining at reception, it was solved within 5 minutes. Rooms are noisy

"OK, But not Executive"

3
darleyslad, Kingston Upon Hull 09/07/2019

Booked hotel for BST party in the park and location to tube station (2 mins walk from Lancaster Gate). Nice quiet location in old fashioned area. Check in was straight forward but a small reception area at busy times and lift struggles to hold more than 4 people (2 with cases) so can be quite time consuming waiting for it. Room booked was classed as executive but I believe this to be slightly misleading. It was clean and tidy but not executive in comparison to other chains. Rooms where small but it is a converted building so no big deal, however the set up was pretty basic. Tea and coffee facility but socket was in the back of a cupboard at low level meaning you had to crawl around to plug the kettle in. No power socket at desk area (again in low level cupboard). Bed side lamps fell off table due to extension power lead under bed being trapped. No power sockets adjacent bed (which is pretty standard in this day and age) Rooms have shower (not baths) but no shower cap provided, no mini bar or phone to reception for room service, all pretty standard executive items to the point we had to ask reception to confirm we had the executive suite booked. Checked under bed when table lamp fell off and the dust was unbelievable! Day 1 and the room was cleaned but the face clothes where taken away and the water and instant coffee packets not replaced, We reported to reception and asked for the face cloths and water to be replaced whilst out for the night, arrived back at midnight to find 3 biscuits and a milk pot had been left but no water or face cloths?? Breakfast was typical self service with an average choice of hot and cold but had to keep waiting for items to be replenished, Coffee was offered but not served and had to chase it up apple juice was too diluted and sausages had very little meat texture, however the biggest problem was the revolting drain smell at the dining room lift lobby coming from the floor drain. All in all staff where polite and friendly but looked a bit perplexed when we said the stay wasn't as expected but didn't want to know why!! Overall, over priced for what is advertised.

"A lovely find near Hyde Park"

4
dawniedee, Diss Norfolk 08/07/2019

We stayed here for one night as we were going to a concert in Hyde Park. We got a lovely welcome whilst checking in and dropping our bags off early - returning at 11ish to a further welcome and to find our bag safely in our room. We enjoyed a late drink in the cosy bar/library before retiring! Although our room was lovely - clean and had everything we needed it was very small (and an executive room?!) and right next to the lift - this meant that for several hours people came up in the lift and right outside our door made a decision about what direction they needed to go!! Sadly this woke me several times! Other than this we loved the hotel and would definately stay again if in that area.

"small rooms, good service"

3
moratderech, Haifa, Israel 03/07/2019

The hotel is walking distance from Paddington and very close to Hyde Park, which is a great location. The standard room is very small for 2 people. The bathroom is new and clean. Breakfast is very good.

"Good location and fantastic staff"

4
User 02/07/2019

Hotel was in a good location; near underground and food places along Bayswater. The staff were fantastic — very friendly and helpful. Will definitely stay at this hotel again for our next trip to London.

"Great location with top-notch staff"

5
Adventure15369618434, Sacramento, California 01/07/2019

My wife and I really enjoyed this property. it was in a great location with easy access to tube, busses and Kensington Gardens. Everyone was friendly, helpful and considerate. Would definitely feel it a pleasure to stay here again

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share it with us. We are happy to see that you had a great time with us and that our idyllic location helped you to make the most of it. It was shared and much appreciated by the whole team that you highlighted the excellent service provided while you were here. We are definitely looking forward to welcoming you back soon. Warm regards Edouard - Front Office Manager

"Well Situated & Fair Priced"

5
Culture29111310806, London, United Kingdom 29/06/2019

Close to Lancaster Gate Tube Station (Central Line) and in sight of Hyde Park. A perfect location for business and tourist activities. Very well priced, clean fresh rooms, great cooked breakfast breakfast buffet and lovely friendly staff. Convenient meeting rooms and lounge / library area. Lovely, attentive staff. I'll DEFINATELY be back to stay again.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for taking time to share your review with us. We are glad to read that you've enjoyed all aspects of your stay starting with the location of our Hotel absolutely amazing, in front of Hyde Park and with a direct access to all main touristic places of the city. Also, we are delighted to see you highlighting the outstanding service provided by all our team which is always looking to exceed our guests' expectations. Thank you again for your lovely review and we do hope to have the opportunity to welcoming you back soon. Warm regards from London Edouard - Front Office Manager

"Great"

5
Cvetatrajkova, Gothenburg, Sweden 25/06/2019

Near Hyde Park wich is so butiful. 20 min walk from Oxford and just 10 minutes to Paddington. I rekomend this hotel bit I do NOT really recommend to take the subway with bags from the AirPort. Take a car this so mutch smarter.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are happy to read that all aspects of your stay gave you full satisfaction and even more our location which helped you to make the most of it, just in front of Hyde Park and with a direct access to all touristic places of the city. Effectively, we have different alternative to join the hotel or return : - Taxi - Private transfer - Train - Metro Depending on expectations, it's true that private transfer can be more convenient. We do hope to have the opportunity to welcoming you back soon. Warm regards from the Mornington. Edouard - Front Office Manager

"Comfortable Week at Mornington Hotel"

4
usakomodo, USA 24/06/2019

This was my 2nd time to stay at this property. The location is great for a naerby underground stop plus walks in Hyde Park. The hotel has been put together from several old buildings with corridors and stairways every which way but it all works quite well. For this high-priced part of London, the hotel is good value for your money. Call directly for the best rate and be sure to get your breakfast included. The nieghborhood around this hotel has handy services: a good pub plus a nice little Italian restaurant - many more services about a 10 min. walk to Queensway along Bayswater Rd. It's 1 blk. off a busy road, so is quiet.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you so much for taking time to share review regarding your second experience with us and even more for your loyalty which is much appreciated. We are delighted to read that once again prestation and services provided by the whole team gave you full satisfaction. It's great to see that our location helped you to make the most of it, very central but in a quiet area which is nice for all our guests. We are definitely looking forward to welcoming you back shortly. Warm regards from London. Edouard - Front Office Manager

"Really Good"

4
User 19/06/2019

Lost a point as no power point in the en-suite bathroom. Excellent customer service, room layout was good, one block from Hyde park, we walked into the city soaking up the scenery on the way. 15 minute walk from Paddington station and 5 minute walk to underground tube stations.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you so much for your feedback and for taking time to share your experience with us. We are delighted to see you highlighting how great was your stay and all positive aspects which gave you satisfaction. We sincerely apologise for the electrical issue and hope that it didn't impact the quality of your stay. Please feel free to let us know directly on site as our maintenance team would be more than happy to solve this issue. We are happy to read that you were able to make the most of it as well thanks to our perfect location which contributed to the success of your experience. We do hope to have the opportunity to welcoming you back soon. Warm regards from London. Edouard - Front Office Manager

"Great hotel, great location"

4
CamillaD915, Stockholm, Sweden 18/06/2019

A great hotel with a perfect location. Close to both buses and the Underground. Hyde Park just across the street and it's within walking distance to Oxford Str. Two pubs around the corner. Nice lobby. I give it a 4 bacause yes, I have stayed at better hotels, but this i really good for being a 4-star one. We stayed 5 nights in a Executive room with a queen sized bed, facing the back street. Very quiet in the morning, perfect. The room felt clean and tidy, not very spacious but ok. Bathroom modern and nice. No lack of warm water. The beds were FANTASTIC, the best we slept in for a long time. Even the pillows and the quilt were nice. The A/C worked well. Water, tea and coffee in the room as well as an ironing board and a iron. Safety box in the closet. Lovely breakfast with many options, one of the better I've had in London staying at a 4-star hotel. Very friendly staff. We will definately stay here again.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Camilla, Thank you for your lovely feedback and for taking time to share your experience with us. We are delighted to read that you've enjoyed your overall stay in our Hotel while you were in London. it's true that our location is absolutely idyllic, just in front of Hyde Park and with a direct access to all main touristic places of the city. Thank you also for highlighting the quality of services provided by all departments (housekeeping, reception, breakfast, …) and it's nice to see that most of the aspects gave you full satisfaction. We are looking forward to welcoming you back soon then. Warm regards Edouard - Front Office Manager

"Great location and spotless"

4
TraceyMK, Milton Keynes, United Kingdom 18/06/2019

Brilliant location and in a nice quiet area of Lancaster Gate. Easy to get to from the tube and 5 mins into Central London. Staff were friendly and although our room wasn't quite ready when we arrived at 5pm, we were given a complimentary drink at the bar whilst we waited. I would stay here again.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Tracey, A huge thank you for taking time to share your review with us. We are glad to read that you had a great time in the Mornington Hotel Hyde Park and that our amazing location helped you to make the most of it. We are delighted as well to see you highlighting the excellence of service provided by the whole team while you were staying with us and please, once again, accept our sincere apologies for the delay regarding the cleaning process. We are sure that you had a nice and relaxing moment in our Library Bar. We are definitely looking forward to welcoming you. Warm regards Edouard - Front Office Manager

"Great location "

5
Riley157, Oxford, UK 17/06/2019

We stayed for one night. The hotel is 5 minutes from the tube and across the road from Hyde Park. We were really happy with the location. The concierge were so friendly and faultless. Our room was nice and spacious. Two minor points (very minor but worth noting) there was a step into and out of the bathroom for no reason and it was a bit of a trip hazard. Our room was next to the housekeeping store and a little noisy first thing. We enjoyed our stay and would happily return.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your lovely review and for taking time to share your experience in our hotel while you were in London. We are delighted to see you highlighting the quality of services provided by the whole team but also the fact that our idyllic location helped you to make the most of it. We sincerely apologise regarding the two incidents which impacted the quality of your stay. Please feel free to let us know directly prior arrival next time and we will be more than happy to allocate you a room according to your needs and expectations. We are definitely looking forward to welcoming you back when you'll be staying next time in London. Warm regards Edouard - Front-Office Manager

"Great Hotel, Excellent Location"

5
User 11/06/2019

Really good hotel. Friendly reception on arrival. Room was clean and impressive (a suite). Hotel location is just a couple of minutes walk from Lancaster Gate tube station on the Central Line so easy access to Central London.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Dale, Thank you for your review and for taking time to share your experience with us. We are delighted to read you appreciated all aspects of services provided in our Hotel and that our location helped you during your stay to make the most of it. All our team members appreciated as well to see you highlighting how great was their interaction with guests. We are definitely looking forward to welcoming you back. Warm regards Edouard - Front Office Manager

"Great location by Hyde Park"

5
danant79, Worthing, United Kingdom 06/06/2019

This is a lovely, modern, clean hotel in a great location, only 5 minute walk from a tube station. The room was lovely, breakfast plentiful and the staff professional and polite. We will definitely be returning to this hotel this year.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you so much for your lovely review and for taking time to share your previous experience in the Mornington Hyde Park. We are glad an delighted to read that you've fully enjoyed staying in our Hotel while your were in London. It's true that our location is absolutely amazing and which certainly helped you to make the most of it. Also, all our team members are happy to see you highlighting the quality of services provided by us over your stay. It's great to see that you already planned to come back and we are definitely looking forward to it. Warm regards Edouard - Front Office Manager

"Perfect stay!"

5
User 02/06/2019

The Hotel is wonderfully calm, clean and well hosted. The staff is very welcoming, helpful and professional, I enjoyed a coffee whilst working remotely in the my lounge area and lit like in my own livingroom. The breyakfast is fantastic and the area very beautiful, next to the park!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for taking time to share your review regarding your previous stay in the Mornington Hyde Park. We are glad an delighted to read the fact that you were fully satisfied by all prestation and especially the service provided by all our team members which was much appreciated. It's true that the location of our Hotel is absolutely amazing, just in front of Hyde Park and with a direct access to all main touristic places of the city. We are definitely looking forward to welcoming you back soon. Warm regards from London. Edouard - Front Office Manager

"Nice hotel close til Hyde Park"

4
HenrikMikkelsen, Bjerringbro, Denmark 02/06/2019

Very nice hotel close tio Hyde Park, and very close to subway. Only 100 m. from Hyde Park and a morning run. Very close to two subwaystations ( Lancaster Gate and PAddington) Very quiet road, so noise from busy streets. Friendly staff and excellent breakdast. Cosy library witk a bar.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Henrik, Thank you for your lovely review and for taking time to share your experience with us. We are glad to read that you were able to make the most of it and also that you've enjoyed most of our prestation such as our library Bar but also our Breakfast which gave your full satisfaction. Thank you for highlighting the outstanding service provided by the whole team which was much appreciated by us all. We do hope to have the opportunity to welcoming you back soon. Warm regards from London. Edouard - Front Office Manager

"great location and value for money"

5
User 31/05/2019

professional staff, location and quality of room are the reasons I will return to the Mornington every time. bar open 24 hours and only steps to the Lancaster Gate tube station. could not have been better for us.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for taking time to share your review with us and for providing us such a positive feedback regarding your previous experience in our Hotel. We are glad and delighted to read that you did enjoyed staying with us and even more thanks to our absolutely amazing location just in front of Hyde Park and close to all main touristic places in the City. Thank you also for highlighting how great was the service provided by the staff. We are definitely looking forward to welcoming you back soon. Warm regards Edouard - Front Office Manager

"Location and confort"

5
470pierrel, Quebec City, Canada 29/05/2019

Close to Kensington Park andHyde Park District; this hotel offers a great location for those who want to walk and enjoy the area; close to a Tube Station and with buses at its front door, we have enjoyed each moment of our stay; rooms are small but well equiped, bed is confortable are there are almost no outside noises even if you open the window. Breakfast are excellent and there is a small library/bar where you can enjoy a drink at the end of the day. I do not hesitate to recommend it; its is a good value for money spent.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you so much for taking to share you constructive and amazing review regarding your previous experience with us. We are glad and delighted to read that you fully enjoyed staying in our Hotel while you were in London. Such a great pleasure to notice that our idyllic location just in front of Hyde Park and with a direct access to all main touristic places of the city helped you to make the most of it. Also, we are happy to see that our prestation gave you satisfaction such as breakfast, library room and also the room. We are definitely looking forward to welcoming you back. Warm regards Edouard - Front Office Manager

"Excellent location and service"

5
Adventure14643002339, Birmingham, United Kingdom 28/05/2019

This hotel offers a fantastic location, minutes from Hyde Park, and perfect for exploring the capital. Could not fault the attention and service of the staff. Also very quiet for a good nights sleep. Look forward to a return visit!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad and delighted to read the fact that you fully enjoyed staying with us while your were in London and even more the fact that you highlighted the excellent service provided by the team. It's great that you were also able to make the most of your visits thanks to our amazing location, close to Hyde Park and direct access to all main touristic places around the City. We are definitely looking forward to welcoming you back. Warm regards from London. Edouard - Front Office Manager

"Our London Stay"

4
Khurram_26, Melbourne, Australia 26/05/2019

The Best Western was in a very good location. We would go for morning walks in Hyde park and Kensington Gardens every day. It was an easy walk to Oxford street and the tube was a 5 minute walk away. Also a short walk away from Paddington station for connection to Heathrow Airport. The breakfast was very good.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad to read that you fully enjoyed staying in our Hotel and that our idyllic location helped you to make the most of it. It's true that it's absolutely fantastic to be located just in front of Hyde-Park and with a direct access to all main touristic places around the city. We are definitely looking forward to welcoming you back soon. Warm regards from London. Edouard - Front Office Manager

"Friendly hotel at great location"

4
Marianna V, Budapest, Hungary 23/05/2019

We liked the location, the proximity to Hyde Park. The rooms are a bit small, the common areas are not spacious, but everything is tidy and comfortable. The staff is really caring, nice and helpful. The accomodation serves delicious breakfast, has 0-24 service and is perfect for sightseeing.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Marianna, Thank you for sharing your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad and delighted to read that you fully enjoyed staying in our hotel while you were in London. It's also amazing to notice that our team gave you satisfaction beyond your expectations. You're right, our location is absolutely amazing, just in front of Hyde Park and with a direct access with all touristic places of the city. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the feedback. Sincerely, Edouard Trottier Front Office Manager Best Western Mornington Hotel London Hyde Park

"Fun and friendly!"

4
LVFire, Las Vegas, Nevada 20/05/2019

Silvia (not spelled correctly) and Silvio behind the counter we're so much fun! Always smiling and helpful! The hotel is a bit far for walking but 4 mins to the tube. The rooms are London small other then that it is 5 star clean and friendly! Breakfast is included which is both great tasting and plentiful ! Rooms are clean and bed is cozy, neighborhood is quiet with a few Pubs very close! Overall a great 5 night stay!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for taking time to share your review with us. We are glad to read that you appreciated your overall experience in our Hotel. Such a great pleasure as well to see you highlighting how amazing was the staff while you were staying with us and especially Silvija and Silvio who were looking after you. We are delighted to see that our location helped you to make the most of it as well. We are definitely looking forward to welcoming you back then. Warm regards Edouard - Front Office Manager

"Great location and wonderful staff"

5
georgehM5269WJ, Ridgecrest, United States 19/05/2019

Minutes from Hyde Park and a wonderful staff made our stay enjoyable. We stayed at the Mornington at the beginning of our trip/tour to Wales (four day train excursion) and at the end our Wales excursion and they stored our excess luggage during our trip. The staff gave us great recommendations for dining and getting about, they could not have been more helpful.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you so much for taking time to share your review regarding your previous experience in the Mornington Hyde Park. We are glad to read that you fully enjoyed staying in our hotel while you were in London and that you were able to make the most of it thanks to our idyllic location but also the prestation and service offered by all our team members. We hope you had a safe return and we are definitely looking forward to welcoming you back. Warm regards from London. Edouard - Front Office Manager

"Ideal location and value"

5
GoPlaces13450198878, Toronto, Canada 19/05/2019

We spent 4 nights at the Morington and were pleased with the location, close to Hyde Park and the Tube to get around London. The hotel was on a quiet street. The room had room to move around. The English Breakfast was excellent and the staff were attentive to customer's needs. Only issue was there was no soap dish in the shower. Would stay there again in future

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for taking time to share your experience with us. We are glad and delighted to read the fact that you fully enjoyed staying in our hotel and that the service provided by the whole team exceeded all your expectations. Also, we are happy to read that the Breakfast Buffet prestation satisfied your needs. Regarding he soap, we sincerely apologise as it should be re-filled everyday by our housekeeping department. Don't hesitate to let us know next time and we will be able to provide you extra. Thank you again for your lovely review and we are definitely looking forward to welcoming you back. Warm regards from London. Edouard - Front Office Manager

"Great Location"

5
User 14/05/2019

There are restaurants, pubs and bars all within walking distance. It is a very short stroll to Kensington Gardens and palace. Both Lancaster Gate station and the bus are a short walk. Hop on hop off bus stop also nearby.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Many thanks for your feedback and for taking time to share your review with us. We are glad and happy to read that you fully enjoyed staying in our property while you were in London. It's true that our location is absolutely amazing, just in front of Hyde Park, with direct access to all touristic places of the city. We are definitely looking forward to welcoming you back for your next stay over here in London. Warm regards Edouard - Front Office Manager

"lovely hotel for leisure"

5
markkualeskinen, Helsinki, Finland 13/05/2019

BW Mornington hotel is exellent choice for leisure vacation in London. Staff is friendly and rooms are modern and very tidy. Situation is exellent near Tubestations and Hyde Park and Kensington gardens

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Markku, Thank you so much for your feedback and for taking time to share your review with us. We are amazed with you excellent comment about your previous stay. It's great to see you highlighting the quality of services provided by the team but also the fact that the location of the Mornington, just in front of Hyde park, helped you to make the most of it. We are looking forward to welcoming you back soon then. Kind regards Edouard - Front Office manager

"Trygve Hernæs, Trondheim, Norway."

5
Trygve H, Trondheim, Norway 13/05/2019

Top situated Close to Hyde Park, Underground, splendid pub; The Swan. 5 minute walk to Queensway, With the best Chinese Food in London. My recommendation is without reservations. Splendid rooms. Excellent value for Your Money.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your lovely feedback and for taking time to share your review with us which helps us to improve our prestation. We are glad and delighted to read that our idyllic location helped you to make the most of your visits and to find great spot to rest and eat. Also it's great to see that you've enjoyed the room you've stayed in. We are definitely looking forward to welcoming you back. Warm regards from London. Edouard - Front Office manager

"Good hotel, nice rooms, friendly staff"

4
Vrenko, Maarssen, The Netherlands 12/05/2019

We had a function in a hotel around the corner and decided to sleep in a more affordable place. I had a great room on the executive floor. They called it a suite, that might be a bit too much. But by all means it was a nice room. They offer a lot of facilities in the room, hairdryer, tea/coffee, iron and board etc. Bathroom a bit small, but adequate. The ladies at the reception were very nice. The nice library bar is a nice place to have a drink.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your previous experience with us. We are glad to read that you enjoyed your overall stay in the Mornington Hotel Hyde Park. it's great to read that you appreciated the prestation in our hotel but also the service provided by the whole team. The category has this appellation as it's definitely the largest rooms with family ones. We do hope to have the opportunity to welcoming you back for your next journey over here in London. Kind regards Edouard - Front office Manager

"Fantastic !"

5
Adventure67866907782, Amsterdam, The Netherlands 09/05/2019

Great location opposite Hyde Park and walking distance to Notting Hill and lovely Portabello Market . Very friendly people and good service , the price was reasonable and the room was quiet and clean with a really comfy bed . I would defiantly stay here again .

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your feedback and for taking time to share your review with us. We are glad to read that you are already considering staying back in our hotel where you've spent a great and relaxing moment. Also, it's true that our amazing location helps a lot to make the most of it. In that way we do hope to have the opportunity to welcoming you back soon. Warm regards from London. Edouard - Front office Manager

"Great for a single night stop over"

4
John B, Chippenham, United Kingdom 03/05/2019

A hotel squeezed in amongst the older houses of London. A bit of a rabbit warren but 2 lifts and good signage will help you find the room. VERY Compact bathroom but sufficient space to have a shower and a GOOD one at that.

"Convenient and central"

4
User 01/05/2019

Great location with quick access to Lancaster Gate (Central line) and Paddington (Heathrow Express terminal, National Rail, and District/Circle, Hammersmith & City, and Bakerloo lines). Pleasant reception/lobby areas. Wifi was great although did go out once while I was there, but was fixed by time I returned from dinner. Really good shower. I always appreciate a luggage rack in a room! Only thing missing was a mini-fridge, which is handy for travelers with longer stays.

"Economy room"

4
Linda L, Riga, Latvia 22/04/2019

Hotel is well locatated - near Hyde park, very close to Lancaster gate metro. Hotel and room is fresh, shower room is good condition - what is important for me, that you don't see how old is hotel or room! Economy room is small, but enough for 2 persons, who almost comes for sleepover to the hotel. Interiour design is very nice. Good wi-fi. Breakfast is good, but room is very small!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thanks for the fantastic 4 star feedback following your recent stay with us. I am delighted you enjoyed your stay with us. It was a pleasure looking after you and I hope to see you back again in the near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Great Hotel"

5
User 19/04/2019

Rooms were a little small compared to America, but they are in line with European standards. Absolutely cannot day enough about the front desk staff. When we first arrived we were put into a small room for 1 person, the front desk staff went out of their way to get my wife and I a larger room. Francesca was super nice and always made sure we happy with our room and was extremely helpful with my elderly mother! This hotel is a converted 1850's home and has tons of charm! I will absolutely stay here the next time I am in London for vacation. Lancaster gate tube is right down the street and Hyde Park is almost across the street. The location is great, very quiet, and definitely safe! The breakfast buffet was a great way to start the day. It is located in the basement and the ladies there are very helpful. If you like orange juice it is fresh squeezed everyday.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team especially Francesca, breakfast and the location. We look forward to your next stay. Warm Regards Dovile Vaitkevic Hotel Manager

"exclent location but..."

4
chana y, Ra'anana, Israel 17/04/2019

the hotel is rated 4 stars. maybe it stands for it, but I can't understand why the bathroom is so tiny and small and , excuse me for that, (when you sit on the toilet you have to crawl under the sink to find the toilet paper, and why you cant use the sink if the door is not closed. the hotel is situate close to public transportation, the room is fine , the staff is nice but - the toilet....

"Friendly staff and comfortable stay"

5
User 13/04/2019

Really lovely staff and really helpful. Allowed us to leave luggage there on day of arrival and departure which was useful! The hotel is perfectly located by Hyde Park and close to Lancaster Gate tube station which made it easy to get around. A lovely pub nearby on the main road as well.

"Theatre visit"

4
User 05/04/2019

Spent the night here on a visit to a London theatre. Just 2 min walk to nearest tube(central line). Very convenient. Very close to Kensington gardens and Hyde Park. Staff were very helpful. Room was good value. Breakfast was excellent.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team, breakfast and the location. We look forward to your next stay. Warm Regards Dovile Vaitkevic Hotel Manager

"Great hotel"

5
Custardbunn, Brunei Darussalam 02/04/2019

Location was superb. One minute away from Lancaster Gate Station, literally next to Hyde Park and only 15minutes walk to the start of Oxford Street. Rooms were clean and had decent space for a hotel quite central of London. Hotel staff were brilliant and very polite and helpful as well.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to leave us feedback about your experience staying with us. I am happy to hear all went well with your stay. We all look forward to welcoming you back in the near future. Kind Regards, Dovile Vaitkevic Hotel Manager

"Friendly, helpful staff"

5
Camper55703478786, Birmingham, United Kingdom 02/04/2019

I only stayed for one night but would definitely stay again. I arrived to drop of my suitcase and was allowed to check in early. Room was clean and tidy, staff friendly and helpful. Good variety of food for breakfast.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your recent stay with us and I am delighted that you enjoyed your stay. Thank you for the kind words regarding the staff and the breakfast. I hope that we'll have the pleasure of welcoming you back again in the near future. Kind regards Dovile Vaitkevic Hotel Manager

"Excellent Hotel"

5
andyf58, Bristol, United Kingdom 02/04/2019

A well situated hotel opposite Hyde Park and easy walk into Oxford St.. Excellent room, which was clean and tidy. Breakfast was excellent value for money and the staff were very friendly and helpful..

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, . Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team, breakfast and the location. We look forward to your next stay. Warm Regards Dovile Vaitkevic Hotel Manager

"Perfect!"

5
gardeberg, Kiruna, Sweden 02/04/2019

Very good location. Very good breakfast. Staff was fantastic! Room was nice and clean and had good temperature. Close to restaurants, pubs and subway. Even close to hop-on hop-off bus. We are very satisfied with our stay!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team, breakfast and the location. We look forward to your next stay. Warm Regards Dovile Vaitkevic Hotel Manager

"Stuffy room, horrendously loud air conditioning, poor shower"

1
JMX_2013, Liverpool, United Kingdom 28/03/2019

The title says it all. The air con in my room sounded like a car alarm going off opposite the bed. I had to keep mine off and overheated in the night because the to became very stuffy, even in UK spring time. Shower had very little power output - took an age to wash. Complained but manager responded he had checked both the shower and the air con and in his opinion both working fine. Poor.

"Best Western Mornington Hyde Park London"

5
Road14472957870, Seattle, Washington 28/03/2019

Hotel is conveniently located two blocks away from the nearest tube station (Lancaster Gate) The neighborhood felt very safe and quiet. The staff was friendly and kind. Room was nice sized with high ceilings, but the bathroom was very tiny. Stayed for 8 days and would return for another stay.

"3 nights away"

5
User 22/03/2019

Can't praise the staff enough of this hotel. They genuinely want the best for their guests and will go the extra mile to ensure it happens. Will be recommending this hotel to all our friends. Great location, good breakfast, had a great few days. Will definitely be back.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team, vreakfast and the location. We look forward to your next stay. Warm Regards Dovile Vaitkevic Hotel Manager

"Great find"

5
jaki c, Hereford, United Kingdom 21/03/2019

We stayed here for 3 nights it's a great hotel with professional friendly staff, and the service was spot on from check-in to check out. The room was small (expected that in London) but clean and had everything we needed. Bed was comfy and we didn't experience too much noise from the other residents (we were in room 308). Location wise it was perfect for us, just minutes away from Lancaster Gate tube station and the 274 bus stop (for London zoo). We're already planning another short break later in the year and will book this hotel again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team, comfortable bed and the location. When you decide to come back please do not hesitate to contact us directly in order to get the best available rate. We look forward to your next stay. Warm Regards Dovile Vaitkevic Hotel Manager

"Great location, comfortable hotel."

5
Huw J, Pembroke Dock, United Kingdom 21/03/2019

Stayed here for 2 nights. The hotel is comfortable, spotlessly clean, helpful staff, nice breakfast and all for a very reasonable price. The location is brilliant for exploring central London and I will stay here again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team, breakfast and the value for money. We all look forward to your next stay with us. Warm Regards Dovile Vaitkevic Hotel Manager

"Good standards well kept up"

5
linetn358, Oslo, Norway 20/03/2019

Over the last couple of years, I have stayed twice at this hotel. In 2018 I booked it simply because of the location, but once we arrived we enjoyed it very much- then stayed again this January simply because this hotel is a good place to stay. Again, we got a comfortable room with an amazingly clean bathroom, with soft towels and pleasant toiletries. Indeed, the whole place is kept very clean and tidy..Old building, but well maintained. The reception area with the library bar is so nice and welcoming. The hotel staff are friendly and helpful, and make their guests feel at home.The breakfast experience is excellent. The coffee is good, and there is plenty of food to choose from for both meat lovers and vegetarians..The breakfast area is kept clean and in good order at all times, and the buffet is continually refilled, so the morning "rush hour" runs perfectly smooth. I really appreciated how the breakfast staff take great care to create the best possible start of the day for their guests. You will always get a smile with your coffee, no matter how busy these ladies are. This hotel is clearly run with a keen eye for the importance of good quality in all details. It is nice to see such good standards well kept up.

"Fantastic "

5
User 17/03/2019

I would like to give a special thank you to Ewalina at the restaurant. Despite showing up to breakfast with only 2 minutes, she gave us fabulous service throughout (way past the breakfast end time) and even asked if we wanted to order anything off the menu!! She was so sweet! Side note: the breakfast is well worth the 10 pounds :) All in all, a great and clean hotel.

"A great Place to Stay"

5
wander6606, Dayton, Ohio 15/03/2019

My granddaughter and I stayed 3 nights at Mornington. Before seeing the hotel I was a little concerned because of some past reviews. Let me tell I don't know what these people were taking about. I was in rm 208, it had a completely renovated bathroom. nice size sleeping rm. It has a safe, iron and board, TV, blow dryer and extremely clean. What else can you ask for? The light meals/snacks are amazing, plus available for 24hrs a day. I was concerned about arriving late at night and being hungry, no problem. The selections are a little limited, but great. It's across the street from Hyde Park, walking distance to the Hop On Hop Off Bus, Underground and shopping. I am 74 yrs old and in a walking cast because of a broken ankle. No problems getting anywhere.

"Top location - Comfy beds!"

5
User 14/03/2019

Very close to the coach station, surrounded by AMAZING cafés. The hotel is small but cozy with VERY comfortable beds. Shame there wasn't a coffee machine in the room though. Reception is very friendly and helpful. We'll definitely come back!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Urlittlepotato, Thank you for taking the time to leave a review following your recent stay with us at Best Best Western Mornington Hotel. I am delighted to see that you enjoyed your stay, and we all look forward to welcome you back. I can assure that you will receive a very warm welcome back from our team. Warm Regards Dovile Vaitkevic Hotel Manager

"Perfect location!"

4
NeilElaine, Campbell River, Canada 14/03/2019

What a great little hotel in the perfect location! We were close to both Hyde Park and a Tube station so we could get around London very easily. It was a well maintained hotel - the room was small but that is typical for an older London hotel. The staff was very helpful with city information and supplying us with wine glasses and ice etc. The only minor complaint is that we did not know we would be charged for TV viewing.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear NeilElaine, Thank you for your feedback following your recent stay with us. Glad to hear that you enjoyed the location and found the staff helpful. Regarding the tv charges, I am very surprised that you have been requested to pay for that. Being a 4* property we would never ask our guests to pay for this, therefore if you could please contact me by emailing to dovile@mornington.co.uk and I will look into this further. Thank you and hope to hear back from you. Regards Dovile Vaitkevic Hotel Manager

"Excellent"

4
SteveJan56, Somerset, United Kingdom 11/03/2019

Good base to explore London. Only approx. 30 minutes through Hyde Park and main streets to Leicester Square. The hotel has a small library bar lounge area that is run by the reception staff so if busy there may be a wait. All staff are friendly and attentive. Would recommend to anyone to use as a stay to see the sights or shows. Nearby Lancaster Gate tube and on main bus route of Bayswater road

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear SteveJan56, Thank you for taking the time to review Best Western Mornington Hotel following your recent stay with us. I am pleased that you enjoyed your stay with us and the staff has looked after you. Thank you once again. I do hope that you'll return soon. Warm Regards Dovile Vaitkevic Hotel Manager

"Best Western Stay"

5
User 11/03/2019

Booked a room using Best Western points. Was then upgraded to an even better room on arrival with a complimentary drink and snack. Very nice clean hotel with friendly staff. Also a great location. Would stay again!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to leave a review following your recent stay with us at Best Best Western Mornington Hotel. I am delighted to see that you enjoyed your stay, and we all look forward to welcome you back. I can assure that you will receive a very warm welcome back from our team. Warm Regards Dovile Vaitkevic Hotel Manager

"What a great boutique hotel and great convenient location."

5
D5797RFbriand, Bridlington, United Kingdom 06/03/2019

We stayed overnight ahead of our flight to Hong Kong and have to say we had a very pleasant stay. Reception staff very welcoming rooms clean and beds comfortable. Breakfast was good value and the staff in the small restaurant were very polite and attentive. Thank you

"Great hotel"

5
User 04/03/2019

The hotel located in a perfect place to enjoy London. We stayed in the hotel for 4 nights and had a great time. Especially I'd like to mention the great stuff of the hotel for being so understanding and helpful. I've lost my mobile phone on the way back to the airport, and the great stuff located the cab driver, took from him the phone and sent via air mail to me. I'll definitely will come there again.

"Staff freindly hotel clean manned reception"

3
janetrA6858IF, Liverpool, United Kingdom 20/02/2019

Stayed here and found it fine for a few nights. Disappointed in bathroom as step up into the shower through narrow opening next to a radiator. As it's natural to hold onto something to step down the radiator is a possible place to end up being burnt. I personally do not like spicy food so disappointed in bar or room service menu as it is either Curry Chicken Tikka Masala Chilli Con Carne or Moroccan Beef. Cannot understand why only one bedside table in room which is a pain. Handy for Lancaster gate tube. Please note it is opposite the Corus Hotel down the side rd. Rooms checked each day and bed made. In all a present stay it just needs a few things tweaking. Cafes and pub at back of Hotel.

"Peace and quiet"

5
Peter Y, Mullingar, Ireland 19/02/2019

Lovely little hotel set just off Kensington Park, it is set up as a B&B as the restaurant is only used for breakfast as there are no lunch or dinner menus available. This is not a problem though as there are pubs and restaurants within a 5 minute walk. One of the few hotels that provide a full bath sheet. Friendly helpful staff and great location.

"Bayswater"

4
Halvors95, Trollhattan, Sweden 15/02/2019

Small and cosy jotelf in bayswater. The rooms are quite small and no working desk only a bed. Breakfast is English style and I guess that's ok. White beans taste the same wherever and bread is not their main focus.

"A disappointing transfer to another hotel"

2
User 11/02/2019

We were all set (and excited) to stay at this hotel on the final leg of our UK trip. I had only been to London once before and knew I wanted to be adjacent to Hyde park this time around as I was in Earls Court on the previous trip. When we arrived at the hotel and dragged our very heavy bags up the stairs to reception, we were informed that we could not stay there due to booking errors and would be staying “just the other side of the park”. They kindly put us in a taxi and sent us to none other than Earls Court, right across the road from my previous stay. Really poorly done, and poorly communicated.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Mel L, Thank you for your feedback and please accept my sincerest apologies that we could not accommodate you at Best Western Mornington Hotel. As you are already aware due to the system error we have received more bookings then we can actually accommodate, hence we had to re allocate your booking to our sister property at Earls Court. Please accept my apologies if this has created any inconvenience and please be assured that this is not a common case in our hotel. In case if you are planning to return to London please email me directly to dovile@mornington.co.uk and I will be happy to take care after your reservation and offer you a better rate. We all hope to get a chance to welcome you back at our hotel in the near future. Kind Regards Dovile Vaitkevic Hotel Manager

"Good hotel"

5
HilsLeeds, Leeds 06/02/2019

The room was clean, staff were very friendly and breakfast was good. The hotel in a quiet street away from the main road. It was in walking distance of many attractions and the tube. We would certainly book again

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear HilsLeed, Thank you so much for your amazing review following your recent stay with us at Best Western Mornington Hotel. I am really happy to hear that the team took excellent care of you throughout your stay with us and that you will definitely be returning to stay with us once again. We all looking forward to welcome you back. Warm Regards Dovile Vaitkevic Hotel Manager

"Second Time Around"

5
Andrew G, Penicuik, United Kingdom 03/02/2019

Stayed 4 nights arriving 13 January 2019. Had room 406. Worth the score of 5, but two minor quibbles. Our room was a double, but only one bedside table and lamp. Not the end of the world, but mildly annoying. The other quibble wasn't the hotel's fault. On our last night two female guests decided to have a loud and giggly conversation in the corridor outside our room -- this was at 2AM. No consideration for others. Good breakfast at hotel, and all the staff we dealt with were fantastic. Would definitely stay again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Andrew, Thank you for taking the time to review your Best Western Mornington experience. I am really pleased that you loved the breakfast and that all the staff there fantastic. I am sorry to hear that you there disturbed during the night by the loud noise coming from the corridor. I wish we there informed, as the staff would take care after that. We would love to have you back so please let us know the next time you're coming to London,it would be our pleasure to welcome you back. Warm regards, Dovile Vaitkevic Hotel Manager

"Nice hotel and staff, some minor issues"

4
User 28/01/2019

Nice hotel and staff. Minor issues with the room: one ceiling light not working, bathroom sink half working (clogging), TV freezing, very basic breakfast. I negotiated a deal with the manager for a partial refund but this required some negotiation.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear AlbinA36, Thank you for your recent stay with us at Best Western Mornington hotel. Please accept our apologies regarding the maintenance issues you have experienced in the room you have stayed in. I am please to inform that we have fixed all of them as soon as you have mentioned to us, to make sure this do not happen again for our next staying guests. We are happy to see that you still rated us 4 out of 5 and we do hope that we can convince you to return as we usually do so much better. With Warm regards, Dovile Vaitkevic Hotel Manager

"Good standard hotel - nice location"

4
romanlothar, Munich, Germany 25/01/2019

This is a nice standard hotel with a solid service and breakfast, room and bathroom was good. Nothing to get romantic at but all good and solid. Friendly staff. Considering the prices of hotels in London the price we paid for the room (we were upgraded from big room to little suite) pretty little money. We would return there! Thank you very much!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Romanlothar, Thanks for taking the time to share your review. I'm delighted to read you had such an enjoyable stay with us. Your feedback is important to us and your comments are appreciated so we have the opportunity to learn and improve ensuring we continually improve on the high standards of service we deliver our valued guests. We all hope to have the chance of welcoming you back again in the near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Great location "

4
Doron2992, Tel Aviv, Israel 22/01/2019

The hotel is right on Hyde Park! amazing location. 2 minutes walk to the Tube (London subway) 20 minutes walk to Oxford street. the reception staff we're very nice and helpful. Didn't tried the breakfast because it is much nicer (in my opinion:) to find a cute coffee place around the hotel

"London Break"

5
User 18/01/2019

Had a family break over Christmas in London to see a pantomime, see the sights and the lights and do some shopping. Stayed at the Best Western Mornington Hotel which was a great base for exploring from. Really comfy room, really friendly staff and great value.

"Top Value"

5
awhw, Beijing, China 17/01/2019

Worthy of 5-star because of top value for price, and everything exceeds my expectation for the priced paid. The single room I booked is spacious and well-equipped with tea/coffee maker and even ironing board. Good internet, free, but you need log in every 24 hrs. Beautiful lobby and library bar. Newspaper available. 2 minute walk to Lancaster Gate tube, the location is good but not really central, marred by the antiquated tube station that requires some 20 steps walking after the elevator, but bus is available and it is a short walk, one tube stop, to either Marble Arch or Queensway for activities. Definitely will return, as one of 'my London addresses'. Also the best Best Western I have stayed (many).

"Best service"

5
User 16/01/2019

I LOST some earrings in London and they found them in the mornington hotel. I got excellent service from Silvio| Reception Supervisor. Thanks so much!! The hotel is perfect for å weekend stay in London.

"Perfect!"

5
Ewe_G05, London, United Kingdom 15/01/2019

All staff is very friendly and helpful, the room was clean, comfortable bed, the breakfast it was great, with plenty of choise of hot and cold food. Hotel is next to Hyde Park, near to Oxford Street, Lancaster Gate Station and Paddington. Price quality good

"Worth 110 pounds per day"

5
User 13/01/2019

Everything was good about this place. I wish, if they offer pick and drop t o hotel as well. I stayed there in July. The ambience was very beautiful, main prime location and staff was so friendly. Everything was upto the best.

"Bare room"

4
Daleseater, Leeds, United Kingdom 09/01/2019

Not a great hotel but typical of many available in London. Room like a cell (and this is an executive room). Absolutely no pictures to keep one company . Still it's only a short sentence....hopefully. Convenient cell for the tube though, although pricier than most prisons

"Great location "

5
lesleyw299, Hastings, United Kingdom 28/12/2018

We stayed here as we were up in London to see a show. What a great find! Even though it was a “compact” room it was a lot bigger than other London hotel rooms we've stayed in! Comfortable bed, nice bathroom/shower with lovely towels. Lovely helpful staff who checked us in and out and served in the Library bar. We had a room only booking, so can't comment on what the breakfast was like ( we popped round the corner to have our breakfast!). Located right near to Hyde Park, it's in a great location. An easy walk into the West End or get the tube (Lancaster Gate is just around the corner). Will definitely book again when we next need a room in London.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear lesleyw299, Thank you very much for your lovely feedback following your recent stay with us at Best Western Mornington Hotel. Every process we have in place is aimed at providing our guests with an unforgettable hotel experience and I am glad to see that we succeeded. We all hope to have a chance to welcome you back in a near future. Warm Regards Dovile Vaitkevic Hotel Manager

"very good location, excellent breakfast, friendly"

4
User 22/12/2018

The rooms need to be more spacious, but have stylish furniture.Also cleaningness is needed behind the beds.The beds need to be more steady and without making noise.The bathroom is too small, with clean and soft towels, and good amanities.The breakfast is excellent.The staff is friendly and polite.The wardrobe is too small.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Irini T, Thank you for taking the time to share your experience of your recent stay with us here at Best Western Mornington Hotel. I am pleased to learn that you found our breakfast and staff excellent. Thank you also about your comments regarding bed and cleanness. I have passed your comments to our executive housekeeper and she will investigate this further. Merry Christmas and I do hope that we will get a chance to welcome you back in a near future. Kind Regards Dovile Vaitkevic Hotel Manager

"WORST HOTEL IN LONDON AVOID AT ALL COSTS"

1
User 14/12/2018

WORST HOTEL IN LONDON AVOID AT ALL COSTS Best Western Mornington, 12 Lancaster Gate, London, W2 3LG A reservation for this hotel was made online and paid for in full by my company. I arrived at the hotel at around 20:30. On arrival at the reception I was told to provide my details which I provided, I was then told to provide a debit or credit card for payment despite the room already being paid for. When explaining this was told that I would need to provide a credit card even if my company had already paid to pay again, and in case we damaged anything or used the mini bar (the rubbish hotel doesn't even have a mini-bar). Then paid again on credit card and went to the room to find it covered in rubbish, clothes and peoples stuff. Unbelievable. My company have emailed the manager at Best Western Hotel to ask for a refund (we paid twice) and an apology and they have not even responded. Very rude - disgraceful staff in the worst hotel in London. Thank god we didn't book this for a client. WORST HOTEL IN LONDON AVOID AT ALL COSTS

Byron_Wilson, General Manager at Best Western Mornington Hotel, responded to this review
Greetings LR P, Thank you for the feedback. Once again I would like to apologise for not ensuring that you were aware that you were required to show the card that you paid with on arrival when you made your booking. We do this with every guest. It is not a personal thing and due the significant volume of stolen and fraudulent Credit Cards in use in London. Verifying the Credit Card and the transaction using a Chip and pin machine is the safest way of ensuring that the transaction is genuine and authorised. We do this for both your own and our own protection. As previously discussed we have refunded you in full for your stay. Kind Regards Byron Wilson General Manager

"Very comfortable stay with great access to tube and Hyde Park"

4
Taffy S, Wales 07/12/2018

Stayed for 3 nights at this hotel beginning of December. The check in was very quick and easy with polite staff who rang the room about 10mins after we arrived to make sure everything was ok. The room was the most spacious room we have stayed in in London in recent years - it was an Executive room with all your usual appliances. The bathroom was clean and tidy albeit a bit small but we are yet to find a room in London in this cost range with a big bathroom so we managed well enough. On our 2nd day, room service turned up about 4.30 as we had arrived back for the day before going out again shortly after. We asked for the maid to come back after 6pm however no-one arrived and we woke the following morning having to go downstairs to get some milk and more condiments for a coffee in the room. Whilst i'm on the subject, we found the hotel a bit of a maze to get around as there are several different levels on each floor and although room numbers are marked up, the lifts/staircases/toilets are a bit more abundant. We paid for a full breakfast for each morning which was satisfactory but not overwhelming. Items were put out in short bursts and on occasions we found ourselves waiting 5 minutes for items to be replaced when they ran out. It wasn't really an issue though and it is a small observation only. The hotel itself was in a quiet area but well lit. It was also very quiet in the room and we couldn't fault the silence we had when sleeping. We were able to store our bags in a secure area after checking out for a few hours as we had time to kill and this was done without an issue. The hotel is about a 10 minute casual walk from Paddington station and a few minutes walk from Lancaster gate central line tube which was ideal for us. There are a few pubs that serve food only a matter of a minutes walk from the hotel. All in all, we had a very nice stay at this hotel and come next year, we wouldn't have any reservations about staying here again. It was everything we wanted and would definitely recommend this hotel to stay at.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Taffy S, Dear Susan , Thank you very much for your recent stay with us and such a great review. I do hope to have an opportunity to welcome you back personally next year. Warm Regards Dovile Vaitkevic Hotel Manager

"Absolutely loved"

5
User 02/12/2018

Stayed here recently. Very central location, quite close to Lancaster gate tube station which is a few stops from all major attractions. Loved the library bar. Staff very helpful and friendly. Would definitely stay again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Aisling B, Thank you very much for your lovely feedback and we are glad you enjoyed your stay with us at Best Western Mornington Hotel. Every process we have in place is aimed at providing our guests with an unforgettable hotel experience and I am glad to see that we succeeded. We all hope to have a chance to welcome you back in a near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Small rooms, ok location"

3
humen1989, Al Muharraq, Bahrain 28/11/2018

The staff were very nice, the whole hotel was clean, however the rooms were very small, and the location is mot so great, it was ok at best, Hyde park is within walking distance but from the Italian gardens side

"Great location - small room"

3
X6855OAjuliec, Newtown Square, United States 28/11/2018

The hotel is in a great location to visit London. Close to Underground. The rooms are just a bit dated and need upgrading. I found the beds extremely small and mattress was weak. The front desk staff was very kind and very helpful.

"Disgrace - AVOID!"

1
First L, Christchurch, United Kingdom 27/11/2018

Arrived for check Sunday Novemeber 25th 11am and a blonde woman just walked off and completely ignored us walking to the back office instead, so went to sit in bar for 5 minutes, came back and an Eastern European woman failed to read any of the advisories on the booking, namely that we had booked and paid for breakfast, that the card i presented was the one i had used for the reservation and that we had booked and paid for an executive room only to be given a standard one 207, the room didn't feel quite right from the start basic 3 star no mini bar, no view, a shower so badly designed you end up flooding the room if you want to spend anymore than 1 minute inside, just got on with it as did not want to make a scene and was to busy with things to do in London being my girlfriends first visit there. Cue a few hours later approx 5pm that we learned, we were situated next to a rowdy group of drunk Scandanvian old women,then went out to eat, tried to sleep but were woken and had to call reception to complain several times, around 11pm, disturbed night sleep for me and partner, left a bad taste on what was her first trip to London and my first time and last time trusting Best Western group before going back to Grange Hotel group in future. Only on my return home did we have time to digest what was promised with what was offered and it was probably best for all i did not get to angry at the hotel and further ruin my girlfriends weekend as the tourist element of the trip outside the hotel was enjoyable at least.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear First L, Thank you for taking the time to review your stay at Best Western Mornington Hotel. I am disappointed to read that your`s experience with us did not live up to your expectations. We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case. I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to ruginyte@mornington.co.uk or give me a call on 02072627361. I do hope to have the pleasure of hearing from you. Kind Regards Dovile Ruginyte Reception Manager

"Ok stay "

3
sarahomalley84, Stockton-on-Tees, United Kingdom 26/11/2018

Great location and easy to find. Rooms are small but have comfy beds and there are tea/coffee facilities in the room. We left a sign outside our room for breakfast in bed but nobody took it so we had to go up for it which was a shame. It was very noisy in our room and we could hear music till 3am from a near bar.

"Close to tube, convenient"

3
Amanda B, Limerick, Ireland 25/11/2018

Our room 204 was disgracefully small.. located in a hall under the stair case... people walking up and down the stairs like it was over your bed...and at times like they wer in your room. we were awoken by a gentleman falling down stairs as he missed his footing coming from the floor above when he opened the door straight onto the down step of the stairs and landed in a heap at the foot well .. stairs a very dangerous, yes you thick carpet but it need causes your footing to slip as its so steep and the step isnt wide enough. In the room i literally had to turn side ways to pass the bottom of the bed... there was a weird step between bathroom and bedroom which was a danger also. My sisters room 409 was up in the attic freezing cold, corridors were also freezing.. heating wouldn't work 1st night and wasnt great the other night. The flooring outside their room creaked so much as people turned the corner it sounded like the person was gonna come in the door. Selection at breakfast was ok.. when food ran out it wasnt replaced. Milk and food should be labelled accordingly..

"Great hotel, location & staff"

5
User 25/11/2018

We stayed for two night in November 18. The hotel staff were very friendly, the room was modern and spacious and very clean. The location is ideal for shopping, sights and a walk in Hyde Park. Would certainly recommend and certainly go back!

"Nice but no too fancy"

3
Micexpert, Rome, Italy 21/11/2018

Very expensive room and also very tiny. There was any space to literally move in the room. The breakfast was good (continental breakfast). The location is great and the personnel very friendly. I had a little issue with the heating but it was solved quite well.

"A disappointment "

2
143GordonB, London, United Kingdom 13/11/2018

The room did not live up to my expectations. In fact I thought that I was in a two star hotel. There was a nice view out of the window and that is it. The bed was not comfortable and the room was not one that I would want to spend much time in. Breakfast was a buffet and was ok. I would only return as a last resort.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Mr Gordon, Thank you for your recent stay with us and your feedback. I'm sorry to hear that your stay did not live up to your expectations, please rest assured I have shared your feedback with the team to review. I would like to apologise once again that your stay has not met your expectations, but I do hope this experience does not deter you from staying with us again as we would like to restore your faith in our services. Hope to get a chance to welcome you back in a near future. Kind regards, Dovile Ruginyte Reception Manager

"A hidden Gem"

5
Companion53909103006, Safety Harbor, Florida 13/11/2018

Very nice place to stay. Great value for your money. Excellent location. Clean. Nice atmosphere. A great breakfast. Very helpful and friendly staff. Room was good size and functional. Would recommend it to friends and family.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your recent stay with us and your feedback. I was thrilled to read your review following your recent stay with us and I am always pleased to hear such a positive feedback on not only the hotel but also about the team who works very hard to make sure all our guests has a great experience. I will certainly make sure to share your feedback with the entire team. Hope to get a chance to welcome you back in a near future. Kind regards, Dovile Ruginte Reception Manager

"Rooms ok, breakfast was disappointing"

4
User 13/11/2018

Rooms are ok, good location, staff are friendly but the breakfast was a disappointment, the hot food wasn't hot even when they started serving at 7:30 on a Sunday. Tables were not cleared whilst you were having breakfast and you ended up with no space left very quickly

173dovile, Manager at Best Western Mornington Hotel, responded to this review
I'm glad to read your review following your recent stay with us and I am always pleased to hear such a positive feedback about the team who works very hard to make sure all our guests has a great experience. Please accept my apologise regarding breakfast. I will certainly make sure to share your feedback with restaurant team. I do hope this experience does not deter you from staying with us again as we would like to restore your faith in our services. Kind Regards Dovile Ruginyte Reception Manger

"excellent stay"

4
User 13/11/2018

I enjoyed being therethe place is nicestaff are greatservice is goodlocation very convenientprice and rate is suitablefood is greatlibrary is warm settingroom is convenientfriendly location and staffvery nice

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear M Haider, Thank you for taking the time to share your experience of your recent stay with us here at Best Western Mornington Hotel. I am pleased to learn that you found our breakfast and location to be fabulous and staff really helpful. I do hope that you would stay here again. The team and I look forward to welcome you back. Kind Regards Dovile Ruginyte Reception Manager

"London trio"

4
Explore20173900294, Canton of Basel, Switzerland 11/11/2018

Great stay, good facilities in the room, quiet, friendly staff. There was no apparent room service but food is served at the bar downstairs and it's cheap and tasty. Only 15-20 minutes walk to Oxford Street, 2 minutes from Hyde Park.

"Excellent accomodations"

5
esperanzao258, Seattle, Washington 08/11/2018

Good fish and chips at The Swan, a 2 minute walk from hotel. Pub atmosphere with live music. Close to Buckingham Palace, several close by restaurants and bars, coffee shops and local corner stores. Good area

"Good hotel"

3
Carla P, London, United Kingdom 08/11/2018

Stayed at this hotel last month with 3 friends, beds were real and comfortable, room service was good and breakfast good too. They had free parking which was great and not much fuss at all. I do recommend this place, worth price wise

"Great hotel in a nice area"

5
826aileenp, DARTMOUTH, Canada 05/11/2018

This hotel is in a perfect location. It is adjacent to Kensington Gardens/Hyde Park. There are restaurants nearby, and the tube station is a short walk. The hotel was very clean and all of the staff very pleasant and helpful. It is close to Paddington Station for the Heathrow Express.

"Nice place to stay and feel at home."

5
Tour46311489425, Rucphen, The Netherlands 29/10/2018

A good place as base for going out in London. Good rooms and excellent service ( especially from Marius who is doing his best taking extra effort to make you feel at home) breakfasts where also good with constant refills of the food and drinks by the personel.

"Hard to judge"

3
Ceri g, Swansea, United Kingdom 26/10/2018

It's hard to judge this hotel so average 3 seems fair to me. Positives: It's very near Paddington and close to Lancaster Gate. Staff were friendly. My room was clean and tidy with everything I needed. The breakfast had a wide range of choices and stacks of healthy choices as well. Negatives: Yes, I had a single room but it's in the basement and very small. The air con was pathetic so it got very stuffy, and with various noises everywhere meant I didn't have a great night sleep. There was no space to do work on my laptop at all. Although the choice at breakfast was amazing and it tasted great, it was a little bit cold. Guess there's a few more negatives than positives.

"Beautiful hotel...horrible room"

3
nandy675, Forestdale, Massachusetts 23/10/2018

The room was a cell. It was like being in prison. No bureau; no mirror in room.Great amenities...hot water pot with coffee and tea; iron and board; hair dryer; comfortable bed.Fabulous staff. Don't use the hotel driver service.Do buy the breakfast. Do go to the Le Mitre Pub around the corner.

"Conveniently close to the tube"

3
User 21/10/2018

The room is so small that you cannot move properly. The hotel is contently close to the tube so easy access to any tube. The room is very clean but the room is outdated which needs renovation. Otherwise the staff are friendly except from one of the staff who embarrassed one of my friend regarding her credit card.

"This hotel is very close to Hyde Park and to buses and underground."

4
emcarter, Leduc, Canada 14/10/2018

The location is excellent. The hotel rooms are well maintained and the housekeeping staff are excellent. The rooms are small as is the elevator. We had difficulty maintaining an internet connection and the hotel was working to fix the problem. The front desk staff were also very helpful and accommodating. I liked that they always had water in and carafe on the front desk for guests.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Emcarter, Thank you for your recent stay with us and a 4* review. It is great to hear on how you enjoyed the location and the room. I am glad you had an amazing stay, the team will be thrillred to read your comments. We shall look forward to welcoming you back in future. Warm Regards Dovile Vaitkevic Hotel Manager

"Lovely hotel near Paddington station"

4
ANITASF, San Francisco, California 13/10/2018

The entry room and lounge were very charming. It felt lovely to be there. Our room was nice, not too small but not large either. The hotel staff was gracious and accommodating. It was close to the Kensington Gate tube stop.

"Great location, professional staff"

4
Jude085, Belfast, United Kingdom 12/10/2018

Ideal spot, less than 10 mins walk to Paddington station, surroundings relatively quiet, felt safe as lone traveller. Hyde park 2 mins walk. Staff very polite and professional. Room tiny...but clean and comfortable. Wouldn't hesitate to choose this hotel again for future trips

"Best Western a great choice for London"

4
User 11/10/2018

The location next to Hyde Park was excellent for walking to just about every place we had in mind to explore, great eating spots around like the Mitre and The Swan, The staff were excellent and knowledgeable.

"Not a 4 star hotel"

2
Pedro Jose G, Quito 11/10/2018

Room was not ready at arrrival and gave us a cheaper room. We stayed one night in one room, and had to change next day , both rooms do not have windows so they are depresssing, even as they were the most expensive suites in the hotel.Internet stopped working for 50% of time contraste

"Pleasant stay"

4
HappyCamper458, Germantown, Maryland 02/10/2018

The location is convenient to the tube. Staff is accommodating and helpful. The property is clean and the area is safe. Everything is in good working order and well maintained. Interesting architecture and history.

"Excellent Stay"

5
Rhonda K, Venice, Florida 01/10/2018

Everything about this hotel was great. We found the location to be a great spot. We were very impressed with everything, especially the breakfast. All employees were helpful and friendly. The room was very comfortable with all the amenities.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Rhonda K, Thank you so much for sharing this wonderful review about your stay with us. We very much look forward to welcoming you back to Best Western Mornington Hotel. Warm Regards Dovile Vaitkevic Hotel Manager

"Centrally located, friendly staff - room decor a little tired"

3
Hed79, Hebden Bridge, United Kingdom 28/09/2018

Stayed here with business for just one night. They have an unusual policy that the card that was used to reserve the room and pre-payment (ie non cancelable) has to be present when checking in. This was not possible as our company had booked and paid for the room. Therefore we had to pay, and the previous credit card had to be refunded!! Given that there is no mini bar in the room, it was odd why this was needed along with pre-authorisation? I had a room in the basement, which would be a struggle to get to if I had more luggage. Room was large and spacious, but decor was tired with peeling paint. Bed was not very comfortable but a good size. Bathroom was tiny but had plenty of towels. The shower head was not secure so it was difficult to shower with one hand holding the shower head to stop water spraying everywhere. Did not try the breakfast which was offered complementary after one of our party was not happy with the size of their room. WiFi worked well. Staff were extremely polite and helpful. The hotel is in a excellent and central location. Good hotel for its location if a little pricey.

"Corus hotel loss"

5
ed c, Bridgend, United Kingdom 14/09/2018

stayed at the mornington.. was all really good .. breakfast superb. comfy bed. air con worked. across the road from Hyde park so perfect location. few minutes walk to Lancaster Gate tube station complimentary mobile phone to use while out and about.. plus.. ring worldwide free of charge..we usually stay at the Corus about twice a year. well guess not from now on .. a recommended place to stay ...

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to share your experience of your recent stay with us here at Best Western Mornington Hotel. I am pleased to learn that you found our breakfast and location to be fabulous and that you would stay here again. It will be our pleasure to welcome you back to us. Please do not hesitate to contact me directly by emailing to dovile@mornington.co.uk and I will be happy to look after your booking and apply a better rate. The team and I look forward to welcome you back. Warm Regards Dovile Vaitkevic Hotel Manager

"I love the team at this hotel, the beakfast and the rooms stay whenever in London"

5
User 13/09/2018

Although not the cheapest place, I love the atmosphere the team here are really welcoming and friendly and can not do enough for you, and remember who you are... lovely breakfast with freshly cooked sections if you prefer, again lovely staff, great relaxing environment good rooms, I stay here when ever I can when traveling to London

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Tracey, It is always a pleasure to read comments like yours especially when the guests compliments your team. Everyone there thrilled to read your feedback. On behalf of all the team, we hope it won't be too long before we have the opportunity to welcome you back to Best Western Mornington Hotel. Warm Regards Dovile Vaitkevic Hotel Manager Warm Regards Dovile Vaitkevic Hotel Manager

"Nice hotel in lovely area, poor wi fi among other issues."

2
Jim M, Dundee, United Kingdom 12/09/2018

Stayed here for one night, nice location in Lancaster Gate, hotel is of modern decor and fittings, very small rooms, we had an upgrade to family room, not sure what size of family ? Double bed and sofa that took up all the floor space. Very noisy with air conditioning system supply pipes outside room, room window looked onto bare walls with large noisy pipes facing. Had difficulty booking in, receptionist had difficulty understanding my booking arrangements, wi fi was very poor on both days, my wife also had difficulty accessing gym facilities. I would struggle to recommend this hotel.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jim, Thank you for your recent stay with us and your feedback. I am not sure if you are planning to return to stay with us but please rest assured I have shared your feedback with the team to review. I would like to apologise once again that your stay has not met your expectations, but I do hope this experience does not deter you from staying with us again as we would like to restore your faith in our services. Hope to get a chance to welcome you back in a near future. Kind regards, Dovile Vaitkevic Hotel Manager

"Excellent"

5
Chris C, Warwick, United Kingdom 07/09/2018

My wife and I stayed in room 401 whilst celebrating our Wedding Anniversary. What a dream find this hotel was. Customer service from all staff was outstanding.The room and bathroom very clean and tidy and quiet, bed very comfortable. We will be recommending to friends and family and are looking forward to our next stay.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Chris, Thank you very much for your 5 star rating review you have given us following your recent stay with us at Best Western Mornington Hotel. It is very encouraging to read that you found the customer service outstanding, the room clean and a hotel being in a great location. I look forward to sharing your comments with the rest of the team. We really hope that we will have an opportunity to welcome you back in a near future. Kind Regards Dovile Vaitkevic Hotel Manager

"Friendly and helpful staff clean and well designed room and lobby"

5
unmemfeo, Sydney, Australia 04/09/2018

Love everything from layout of the hotel to room to WiFi connection was good. There's a handy mobile which I can use and noise proof windows too. Breakfast was great, good variety. Lancaster Gate is closest

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you so much for sharing this wonderful review about your stay with us. We very much look forward to welcoming you back to Best Western Mornington Hotel. Warm Regards Dovile Vaitkevic Hotel Manager

"Location, location, location"

4
Colin B, Little Mill, Pontypool, United Kingdom 03/09/2018

Found this small hotel through a deal that was being offered. Couldn't have been a better location. It is within a walking distance of Paddington station and is close to Hyde Park, Kensington Gardens and the Royal Albert Hall. Rooms are on the small size, but are comfortably furnished and clean.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Colin B, Thank you very much for your 4 star rating review you have given us following your recent stay with us at Best Western Mornington Hotel. Is very encouraging to read that you found our rooms clean and a hotel being in a great location. I look forward to sharing your comments with the rest of the team. We really hope that we will have an opportunity to welcome you back in a near future. Kind Regards Dovile Vaitkevic Hotel Manager

"My favourite hotel"

5
lena312, Stockholm, Sweden 01/09/2018

Unfortunately we could not stay in our favourite room this time which was a bit disappointing as we had booked 8 months in advance. Our room this time was OK but a little too noisy for me. Otherwise this hotel is great. Breakfast is excellent with lots of choises. It is very clean, the towels are thick and the beds are firm. Silvio in the reception is fantastic.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Lena312, I am so delighted to read that your stay with us was great once again.??Thank you for complimenting Silvio. I am sure he will be over a moon as soon as reads your feedback. ?My team and I look forward to welcoming you back in the very near future and once again thank you for taking your time to write such a fantastic review.? Kind regards Dovile Vaitkevic Hotel Manager

"Simple hotel near Hyde Park and Notting Hill"

3
Corine07, Brussels, Belgium 31/08/2018

The situation in a quiet neighbourhood is really nice. It is really closed to Hyde Park, many transports are around and Paddington Station is at a 10 min walking distance.The staff at reception was very nice! Thank you.The room is a bit too small.And our room (307) was very noisy, because it is just next to the lift (noise of clients at any time + noise of the lift) and the room window was with no view except aeration tubes really noisy.The air conditioning is a bit old and noisy but working.Cleaning of the room should be improved. We stayed 3 nights and had to put the dustbins in the middle of the room so that they would be emptied....Very good point for Handy! This smart phone was really easy to visit the city and surroundings.Breakfast is good. The only point to mention is that it is on level -1 with no day light.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Corine07, Thank you for taking your time to review your stay. We are indeed ideally located, a stones throw away from the beautiful Hyde park and all the main tourist attractions. Our friendly team is an asset and big thank you for your high recommendation. We are all looking forward to welcome you back in a near future. Kind Regards Dovile Vaitkevic Hotel Manager

"Good hotel in good location."

4
RedveeStHelens, St Helens 29/08/2018

In London for the weekend when stayed at this hotel. Location is very good with tube station nearby. Very clean and tidy room although on the small side. Staff were very professional and courteous. Breakfast was buffet style and had many options.

"Very happy Guest"

5
wils0ntj, Wellington, New Zealand 25/08/2018

Totally recommend Best Western Mornington Hotel in Bayswater.the hotel, the rooms, the service and the buffet breakfasts were all fantastic.The hotel is less than 5 minutes to Lancaster Street tube station, a 5 - 10 minute walk to Paddington tube and over ground rail. Less than 5 minute walk to Hyde Park.

"Three night's stay"

4
marilynn22018, Las Vegas, Nevada 25/08/2018

Very nice hotel & location is very good, across from Hyde Park. Good rooms with comfortable beds. Reception staff was very helpful with maps and very nice. Breakfast was provided & very nice. But, ordered a taxi to airport & ended up with hired car & was more expensive.

"Just right!"

5
DenverTraveler55512, Denver, Colorado 21/08/2018

I had a great stay at the BW Mornington - my room was a single on the 2nd floor facing north. It was very quiet - I could even leave the window open. The twin bed was comfy and I appreciated the extra pillow. The room had everything I needed and was even a little less cramped than other London hotels I've stayed in. Breakfast was great. The staff were friendly. Truly - no complaints!

"Nice hotel for a family or couples trip"

5
User 14/08/2018

Very nice hotel in a nice and quiet neighborhood close to Hyde Park. Walking distance to oxford street. Close to Lancaster gate underground station and a short walk from Paddington train station. Nice reception area, good breakfast, nice rooms.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Cecilie, thank you kindly for take the toime of leave us a review. We're glad to hear that you enjoy your stay with us. We hope to guest you again any time soon. Until then all the best.

"Good Value / Good Location"

4
Bwyd2015, Jersey, United Kingdom 13/08/2018

I stayed at the Mornington for three nights. I wanted when booking a hotel that was both clean and comfortable with good access to the Central and Jubilee Lines. This hotel ticked the box on all three. My single room was on the 5th floor and had most of the things I require for a stay of this type. Plenty of electric sockets to charge i-pads, phone, cameras etc. Plenty of TV choice, but sadly no Sky Sports channels. The bathroom was a good size and my only criticism was the shower floor was dangerously slippy if you used the complimentary shower gel. This was a single room booking and I therefore had a single bed. Often I find hotels will provide rooms with a double bed for a single occupancy booking. Not a problem. What I did find very disappointing was the lack of Tea and Coffee making facilities in the room. I travel a lot and often suggest to overseas hotels that they should do what British Hotels do and provide Tea Making facilities. My 5th Floor room was quiet and I had no complaints whatsoever in this regard. Some fellow guests on the 5th Floor however may well have had issues with noise, as some rooms were very close to the lift. Anyone stood talking whilst waiting for a lift would quite easily disturb fellow guests. Best to ask about room location when booking. The hotel is in a great location and is very close to the Central Line Tube. Access to Central London is very good. Hyde Park is close by on foot as is a traditional English Pub for anyone visiting from overseas. Fullers Brewery. My room was very competitively priced, which has led me to grade this hotel as "Very Good". Very good value in particular and an hotel I would consider staying at again.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, thank you for take the time to leave us a review. We're really happy to read all the good things that you have to say about us. We always try to improve so we thank you for your suggestions and we'll take them in consideration. We hope to host you again in any time soon, until then all the best. Regards, Paula, front desk

"Change over"

4
User 10/08/2018

Originally was displeased about change of hotel but found Mornington suited us much better. The staff were very helpful and breakfast excellent. Would definitely chose this hotel again. It was a good area and easy access to tube station and Kensington Gardens just a five minute stroll away.

173dovile, Front desk at Best Western Mornington Hotel, responded to this review
Dear guest, thank you very much for take the time to leave us a review. We appreciated your commentaries about us, we're glad to hear that you like your stay with us. We hope to guest you again soon, until then all the best. Paula Front desk

"Great Location - Great Breakfasts"

4
Susan S, Zurich, Switzerland 05/08/2018

Only one block from Hyde Park and a short walk to Lancaster Station subway & bus stop. A/C was a godsend. The reception staff were very helpful and friendly. Breakfast was luxurious and the room was tidy and quite serviceable. The only criticism I would have is that the beds were a bit hard, but this was a minor thing given everything else. I would highly recommend the Mornington.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Susan , Thank you very much for your recent stay with us and such a great review. I am so pleased you found the staff helpful and friendly. We are so lucky to have such a great team here at Best Western Mornington Hotel. I do hope to have an opportunity to welcome you back in a near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Great hotel."

5
User 05/08/2018

Great position with just a short walk from Paddington station. Easy access to Lancaster Gate tube with Hyde Park just across the road. Very helpful and cheerful staff with the bonus of a superb self service buffet breakfast.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Deborah, Thank you for your stay with us and taking the time to leave a review. I am delighted you enjoyed your stay with us at Best Western Mornington Hotel. We are extremely proud of the team here and all the great feedbacks that they receive, so thank you so much for your kind comments, which I will share with everyone. We hope to see you again in the near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Staff above all!"

4
RnBliss, Rome, Italy 04/08/2018

We really thank you for your hospitality, your staff is wonderful and we really loved their attitude to work, especially the girl who checked us in and checked us out (sorry my dear I'm the worst to remember names!) ;-) The room was clean and large enough to stay 4 nights, the bathroom small but a big shower. We only had problems with wifi one day and above all the parquet that is so noisy, yours and even that of other rooms' near, under and above you! We also had the sensation to dance once entered in the room, like you're drunk and everything is moving around you, I don't know why, maybe the parquet was leaning on the old carpet? In our room there wasn't the minibar but you can ask whatever you want at the reception. A/C works properly and we loved the English-styled living room with books and armchairs like there's Sherlock waiting for someone smoking his pipe! 3 minutes walking from Lancaster Gate station and one of the Hyde Park northern entrances, this hotel is very easy to reach.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear RnBliss, Thank you very much for your lovely feedback and we are glad you enjoyed your stay with us at Best Western Mornington Hotel. Every process we have in place is aimed at providing our guests with an unforgettable hotel experience and I am glad to see that we succeeded. We all hope to have a chance to welcome you back in a near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Dont bother going "

2
User 30/07/2018

Where do I start. So me and my friend had traveled down for a wedding and are two rooms was booked by the father of are mate. We got there to be told we needed his card and the two lady's we was rude and did not seam to understand that it was booked as a gift there was no GM or GMA around to deal with this but we got it sorted they offered us free breakfast I guess it good it was free over cooked worse then a little chefs breakfast. The room was alright nice view but just not the price we payed view rip off not worth the money one bit. Next day the front desk staff being a pain and rude to my friend about a gift card. If I was BW I would look at maybe having better staff and a GM on site not being told oh there not in today you should have one or more so at least there one on ever day. I will not ever book with BW again after having there so called good staff be rude and one more. It's very rude to talk in a different language in front of guess unless you also now the language I found it very unprofessional and rude

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jj S, Thank you for taking the time to review your stay at Best Western Mornington Hotel. I am disappointed to read that your`s experience with us did not live up to your expectations. We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case. I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to dovile@mornington.co.uk or give me a call on 02072627361. I do hope to have the pleasure of hearing from you. Kind Regards Dovile Vaitkevic Hotel Manager

"Great stay"

5
maciek1510, London, United Kingdom 22/07/2018

We spend night in this hotel as we booking restaurant near by. The staff really welcome and happy to help. They always asking to make sure if we OK with everything. Room very clean and good shower . Fab service on breakfast with good customer service. Justyna waiter young lady during the busy time always happy and helpful. We will be back again. Thank you recepcjon for nice surprise;))

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Maciek1510, Thank you for taking the time to share such a positive comments following your recent stay with us here at Best Western Mornington Hotel. I have shared your feedback with the entire team , Justyna in particular in this case, who look forward to welcoming you back to Best Western Mornington Hotel on your next trip to London. Warm Regards Dovile Vaitkevic Hotel Manager

"Excellent stay overnight;)"

5
iwonek27, London, United Kingdom 22/07/2018

We stay with my husband overnight on are wedding anniversary. We really like the room and location of the hotel.In the lobby they have bar where you can seat and have you drink. Recepcjon staff really nice and friendly. Iwona and Dovile with very good customer service. In the room they make for us nice surprise on are anniversary. Clean room good quality towels . Breakfast very good . Excellent service Justyna waiters make my day, always smiling happy to help asking if we want more Coffee , very fast with good manners. Definitely will be back again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Iwonek27, Thank you for choosing Best Western Mornington Hotel to celebrate your Wedding Anniversary and for all your kind words. Everyone in a team who helped to make your stay so special, were delighted to find that you had such a great stay. We look forward to the pleasure of welcoming you back whenever you are next time in London. Warm Regards Dovile Vaitkevic Hotel Manager

"Great stay near Hyde park"

4
Briddop1966, Crewe, United Kingdom 19/07/2018

Room was clean and comfortable. Staff were brilliant especially Silvio - nothing was too much trouble. Breakfast was good but a bit hectic one morning when they were catering for a crew filming next door.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Briddop1966, Thank you for sharing this fantastic review of your recent stay here at Best Western Mornington Hotel. I am extremely pleased to learn that Silvio made you feel so special and made your stay special. I look forward to share your feedback with the whole team who I know will be just as delighted as myself. I am sorry that you did not enjoy the breakfast. As you have mentioned we had a last minute booking from the filming crew next door, therefore it was more bussier then we there expecting. We all look forward to welcoming you back on your next trip in London. Warm Regards Dovile Vaitkevic Hotel Manager

"Fab service and great central location "

5
wollychecka, Birmingham, United Kingdom 19/07/2018

The staff really went out of their way to make sure I was happy, they welcomed me and also rang prior to reservation asking if i would mind changing rooms and they were very nice about it. The tube is 3-4 minute walk and directly opposite Hyde park. Rooms and hotel was very smart and up to date. I would stay here Again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Wollychecka, Thank you for taking the time to share your experience of your recent stay with us here at Best Western Mornington Hotel. I am pleased to learn that you found our staff, room and location to be fabulous and that you would stay here again. It will be our pleasure to welcome you back to us. Please do not hesitate to contact me directly by emailing to dovile@mornington.co.uk and I will be happy to look after your booking and apply a better rate. The team and I look forward to welcome you back. Warm Regards Dovile Vaitkevic Hotel Manager

"Can't beat the location!"

4
Bignosebird, Bridge of Allan, United Kingdom 19/07/2018

We spend the weekend in the BW and the location is unbeatable! Close to Hyde Park, Paddington and with easy access to bus and tube. The rooms are small, but that's normal in London. We loved the library bar!! Staff very friendly!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Bignosebird, Thank you very much for your lovely review about your recent stay with us here at Best Western Mornington Hotel. Our hotel is indeed in a great location, just a cross a road from the Hyde Park and close to all the main tourist attractions. I am pleased to hear that you had a wonderful stay with us and that the staff looked after you. Once again, thank you for your feedback and I look forward to welcoming you back to Best Western Mornington Hotel in the very near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Good location and hotel"

4
KateMark_13, Bournemouth, United Kingdom 18/07/2018

Arrived late after another booking let me down. Wanted to be near Paddington Station. Late night staff were friendly. Had a drink at the bar which was quiet. Rooms h ave been refurbished. Stayed in next one up from basic room occupied by another in the party. The only difference was better toiletries. Good checkout and ideal for business

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear KateMark_13, Thanks for your wonderful review on your recent stay with us. We were delighted to read that you enjoyed your time with us here at Best Western Mornington Hotel and do hope to see you again the next time you are in London. Warm Regards Dovile Vaitkevic Hotel Manager

"Decent hotel for the price"

4
NYCtraveler417, New York City, New York 18/07/2018

I stayed here with friends for a one night stay. The hotel is as expected and a good value for the price. The location is excellent - safe and close to the Tube! The rooms are fine but the beds are very comfortable.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear NYCtraveler417, Thank you for taking time to review our property following your recent stay with us here at Best Western Mornington Hotel. The feedback from all of our guests is very important to us as we are always looking for the ways to improve. Looking forward to welcome you back in the future. Warm Regards Dovile Vaitkevic Hotel Manaher

"Excellent value for money "

4
mc8sr, Gloucestershire, United Kingdom 13/07/2018

I stayed one night here, but will definitely put it on my search list for future business trips to London. For work or leisure, the hotel is a short walk from Paddington main line station and Lancaster Gate underground on the circle line. This provides excellent access to the city centre and there are good bus routes. Being located next to Hyde Park also provides excellent options for walks and/or a relaxing evening in lovely surroundings. There are plenty of places to eat locally. I had a single room which was modern, well fitted and very comfortable. The staff were extremely courteous and helpful. I didn't take breakfast but the small bar looked like a cosy place to get a drink if one didn't want to go to a local pub. I only have one negative comment and that is the claim of a ‘gym'. There is a fitness room with a couple of cardio machines, which might be useful when the weather is bad, but it's not a gym (a very small point in an otherwise very good location).

"The worst choice ever"

1
Mauro_barak, Madrid, Spain 11/07/2018

I checked in and went to my room, which was ok but the air conditioner was leaking on my case. No offering cleaner my stuff ... I was staying 3 nights so I figured I could make it through.They changed the room but... surprise surprise the air conditioner didn't work, I had to call down for putting on, like a prayer. . There was a family in the room next to me. I heard them getting a shower, screaming and noising. I'm not easily grossed out but this did the trick. I didn't change rooms just sucked it up for the night. Wow this was sooooo bad!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Mauro_barak, Thank you very much for your recent stay with us and your review. I was disappointed that your stay did not live up to the high standards which we strive to deliver for all of our guests here at Best Western Mornington Hotel. Please be assured that your feedback has been addressed with the relevant teams and we can assure you that we take such matters very seriously and the air conditioning has now been fixed. It is a shame that you did not inform us about the room we have moved you as being noisy. I am sure that the team would do their best to find another one, to make sure you have a pleasant remaining stay. We trust that you will not be deterred from returning in the future. Kind Regards Dovile Vaitkevic Hotel Manager We usually pride ourselves in offering a Warmer Welcome and we are sorry we let you down. Kindest regards,

"Nice location"

4
leeus86, Chicago, Illinois 05/07/2018

We just stayed at the hotel during our visit to London. The hotel is in a great location near Hyde Park. It is close to the Underground station and within walking distance to many nice restaurants and pubs. We went all over London from here and found it very easy and convenient. The rooms tend to run a bit small but they are efficient and clean. Some of the rooms had AC that did not work but we had an unusually hot week in London and I'm sure that most of the time this is not an issue. They have a buffet breakfast available in the hotel and it is pretty good and convenient. The staff is friendly and helpful. We liked our stay at this hotel and would stay there again when we visit London.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Leeus86, Thank you for your kind and positive review, we really do appreciate our guests taking the time to leave feedback. We were delighted to read you have had a memorable stay with us here at Best Western Mornington Hotel. I will have a great pleasure in passing on your feedback to a team, I am sure they will be delightful to hear your comments. We all look forward to welcoming you back again hopefully in a near future. Warm Regards, Dovile Vaitkevic Hotel Manager

"Great place, nice breakfast, and convenient to go"

4
chaipichits, Bangkok, Thailand 03/07/2018

Refresh my day after work by great breakfast and easy walk to the Pak. Nice staff and very friendly, they willing to serve you to more comfortable. As this hotel have good location, it's easy to me for go to Train Station.

"Nice Hotel!"

4
User 28/06/2018

Good location (walking distance from Paddington Station) which is very convenient but in a quiet environment. Warm welcome with nice and professional people. The room was clean and comfortable with all you need; good and quick service for a copious breakfast .

"Best Staff"

5
Peter B, Plymouth, United Kingdom 25/06/2018

The staff are so friendly and helpful, forgot phone charger let me borrow one, order in a takeaway for me, very good breakfast included. 5 minute walk max to tube station, location very good, rooms clean and tidy, not plush but comfortable bedrooms.

"Friendly and polite"

5
MargaretJane10, Burton upon Trent, United Kingdom 24/06/2018

Very friendly and approached staff. Comfortable beds with good facilities. Ideal for our visit to the Royal Albert Hall. Also close to natural history museum and the science museum very good breakfast.

"Expectations fulfilled."

5
btmcg57, Worcester, United Kingdom 20/06/2018

I found this hotel most useful for an overnight stay prior to a whole day Conference in the capital. I was pleasantly surprised when I received an upgrade to my original booking. The staff I encountered had time for the guests and were pleasant.

"Lovely hotel, great location, hard bed"

4
Chloe J, Mansfield, United Kingdom 19/06/2018

We have just came back from our mini break in London. We stayed in the Mornington Hotel for 3 nights. First impressions were great; lovely clean, friendly and modern hotel. Great staff, who provided a warm and friendly welcome. Our room was small, but okay for the length of time we were staying, by the end of the trip shopping bags did take up the majority of the floor. If staying longer I would have upgraded. The bed was hard! By the forth day I did have a very sore shoulder. With one soft and hard pillow I opted for a soft pillow as well as a throw pillow, as no extra pillows were available. The hotel is located just round the corner from Hyde park and Lancaster Gate tube station, which accommodates the central line. Overall, very lovely hotel and I would stay here again if there is a choice of mattress.

"Nice hotelroom"

4
User 18/06/2018

The hotelroom was small, but clean. We didn't stay much in our room during our London-weekend anyway. Big plus for the opportunity to check in to our room before noon! And we got a cosy easter chokolate egg on our doorstep on eastermorning??

"Birthday Weekend"

5
User 17/06/2018

We booked direct for a two night stay Friday to Sunday and loved it. Clean and comfortable and very friendly staff. Was surprised by an upgraded room on check in and some complimentary prosecco on ice (I think this was because we had mentioned it was my birthday on booking and it was a lovely gesture). Only let down was the breakfast which we didn't bother with on the Sunday morning. It wasn't awful just not very exciting for a vegetarian. It's a fantastic location and surprisingly quiet at night. Thank you for helping to make my birthday weekend extra special!

"Comfort and convenient"

4
User 16/06/2018

Beautifully presented room albeit quite tiny. Staff were lovely. Special mention for the lovely buffett breakfasts which were well worth the money. Only complaint was the lack of bar fridge in the room . Other than that i would certainly stay there again.

"Brilliant Staff."

4
kenwharton, Gold Coast, Australia 14/06/2018

Very, very friendly staff; most helpful and polite and professional. My double room was very comfortable, although a little cramped. The breakfasts were excellent, but purchase a token for £10 the night before, or it costs £15 on the day. I loved the location. Very good hotel.

"Great location with helpful staffs"

5
Ri_710che, Hong Kong, China 10/06/2018

Great Location as just 5 mins walk to the Lancaster Gate metro station. Very friendly and helpful staff , as our family arrived quiet late at the hotel and got a room in the basement (without elevator). While we are waiting for check in at the lobby, the hotel staff (Andre) already helped us to carry the three luggages down the stairs. On the next day, we requested to change to a room on the first floor, they help us to move the luggages upstairs again. Im amazed with their service and efficiency.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Ri_710che, Thank you very much for your fabulous review following your recent stay with us here at Best Western Mornington Hotel. We are delighted that our Hotel and the team created the perfect stay for you. I will share your comments to the team, Andre in particular. We hope your next trip is not too far away and we will have a chance to welcome you back. Warm Regards Dovile Vaitkevic Hotel Manager

"A wonderful stay in London"

4
User 09/06/2018

A cosy hotel with a sincere personell - it is obvious that there is no lack of visitors, but all the people working there enjoy their jobs and do their best to satisfy customers´ needs. Especially one waitress - Chimegee - was wonderful in multitasking while serving breakfast.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Daina S, Firstly I would like to thank you for choosing Best Western Mornington Hotel for your recent trip in London. We are extremely grateful for your kind review and glad to know that you had a great experience. I have already passed your comments to Chimegee, it is much appreciated. We all hope to be able to welcome you back to our hotel in the near future. Kind Regards Dovile Vaitkevic Hotel Manager

"A Port in a Storm"

4
karen m, superior twp 06/06/2018

Left the hotel had been staying in just down the street. Asked about a room and was given one. Room & bath much smaller, but vastly better. Also closer to the Underground. Restaurants near-by. Also, four a launderette right around the corner and did laundry on two different days. Big help.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Karen m, Thank you for your very kind words and I am pleased that you enjoyed your stay . As you mentioned, we are a short walk away from the underground and have many restaurants and main tourist attractions very close. Thank you again for taking the time to write a review and we all hope to have a chance to welcome you back on your next visit to London. Kind regards Dovile Vaitkevic Hotel Manager

"Very satisfied"

5
User 04/06/2018

We had to change where we we staying at the last minute and we walked into the hotel and they were so great getting us a room at the last minute. They even showed us a room to see if it was going to be the staff was great

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear O8264BKjanek, We are so grateful for your review. It is good to know that our team exceeded your expectations and made your experience memorable. We hope to have a chance to welcome you back in a near future and make your stay equally delightful. Best Wishes. Regards Dovile Vaitkevic Hotel Manager

"GREAT LOCATION, CLEAN AND BRIGHT"

4
203elizabethl, Victoria 31/05/2018

super convenient location by the park and not too far from Paddington. Room was very small, a bit snug for 5 nights and 2 large suitcases, for the rest of our journey. Very clean and bright, not warn down at all. Would definitely stay again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear 203elizabethl, Thank you very much for your kind words regarding your stay and we are all delighted that you were happy with our services during your stay. Thank you also for your lovely comments regarding cleanness and our location. Your kind words have been shared with the team and is much appreciated. We all hope to be able to welcome you back to our hotel in the near future. Kind Regards Dovile Vaitkevic Hotel Manager

"Delightful Find"

5
User 30/05/2018

The Best Western Mornington Hotel was a surprise. I was sent to London for work and did not expect a beautiful little gem of a hotel opposite Hyde Park. The staff were helpful, there was a hairdryer in the room, a good television, the bathroom all worked and Waitrose Supermarket was down the road for a quick snack after I arrived late afternoon. I travelled as a lady alone, and I had no problem. I liked it.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear aae2018, Thank you very much for such a great review following your recent stay with us at Best Western Mornington Hotel. It's delightful to read that you had such an enjoyable experience with us, and that you were so happy with our hotel and service. The team are always eager to look after each guest and it is really pleasing to see that their efforts are recognised. I will defiantly going to share your kind review at our team meeting tomorrow morning and I am pretty sure that the team is going to be over a moon to hear such a delightful review. The team and I look forward to welcoming you back again in the future, please contact us by email or phone to get the best available rates. Warm Regards, Dovile Vaitkevic Hotel Manager

"Oasis of Calm"

4
steved572017, Chorley, United Kingdom 28/05/2018

We booked the Mornington as we wanted something central to visit the Chelsea Flower Show, Kensington Palace and Ronnie Scotts. It was perfect. Only 5 min walk to the beautiful Kensington Gardens / Hyde Park and the same to Lancaster Gate tube station (CentralLine) 3 stops from all the shops on Oxford Circus / Regent Street / Soho etc. The location was really calm and quiet compared to the hustle and bustle of London, so coming back to the hotel was a relief. It felt safe and secure. Plenty places to eat and drink around the hotel so no need to venture back into the city. No noise at night during the week days we were there, and although the Friday night was a bit more lively, it wasnt too bad. Our room was OK, comfy bed, en-suite, air-con, tea / coffee, TV, but no fridge. The hotel is over several floors and is a bit of a labyrinth with lots of stairs to negotiate, despite having lifts. Breakfast was OK (hot food wasnt really hot though) but they do prepare orders to request. All the staff were really friendly and helpful. We'll certanly go back.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear steved572017, Thank you for leaving such a lovely review on TripAdvisor. We are pleased to know that you had a great stay at Best Western Mornington Hotel and delighted to hear that the location appealed to you. Our team pride themselves on delivering the highest standard of service and I am truly pleased to hear that you had a great time with us. We hope you choose to return back soon for your next vacation. Warm Regards Dovile Vaitkevic Hotel Manager

"Great location"

4
415charlottew, Wiltshire, United Kingdom 26/05/2018

Only stayed here for one night unfortunately, as it is a fabulously placed hotel with smart and comfortable rooms. The hotel is situated right on the edge of Hyde Park and close to Tube stations, bus stops and Paddington station. There are loads of great restaurants and cafes close by too. We had booked 2 executive suites. The staff were helpful and polite, we arrived a good few hours before check in, but they advised us that one room was already serviced so we could check in to that one and store our luggage. The room was equipped with TV up & downstairs, tea & coffee making facilities, hairdryer, ironing board,mini bar, robes & slippers, even received a complimentary fruit platter. An additional item I'd not come across was a Handy mobile device, which we could take from the room and use as a guide around London. The only downside to the room... it was a really warm day and unfortunately the room was very warm too and the air con wasn't really up to the job. Before we went out for the day we did leave a window open, but this still hadn't cooled the room down much when we returned in the evening. Breakfast was fabulous. A large selection from full English to Continental. Everything was well cooked and staff were pleasant and always on hand to help. Would definitely stay again next time we visit London.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear 415charlottew, Thank you for such a great feedback on your recent stay here with us at Best Western Mornington Hotel. I am truly pleased to know you had a pleasant stay with us and I will share your kind words with all the restaurant staff. We all cannot wait to welcome you back on your next visit to London. Warm Regards, Dovile Vaitkevic Hotel Manager

"Great hotel near underground and Hyde park"

5
aholtzer, Philadelphia, Pennsylvania 26/05/2018

We loved our stay at the mornington in walking distance to Hyde park at the underground . Breakfast was awesome. They upgraded one of our rooms from one twin room to two single rooms which our college students enjoyed .

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear aholtzer, Thank you for sharing such a wonderful review, we are delighted that you enjoyed your stay with us. I am really pleased that you had an awesome breakfast with us and I have passed your lovely comments on to the entire team . We look forward to welcoming you back very soon. Warm Regards, Dovile Vaitkevic Hotel Manager

"3 night stay"

4
User 22/05/2018

Stayed in a single room for three nights. Just two streets over from Hyde Park and the tube station, despite this the street was quite quiet. Good breakfast selection. Better quality than other locations I've used nearby and price was competitive. Only concern was the layout of the room. I stayed on the top floor and the roof was slightly slanted in one corner. This was where they placed the shower. I'm only 6 foot 1 tall which isn't giant sized but it was very cramped. Also there was a larger ledge on entry to the bathroom which I stumbled over a few times in the night.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Scott M, Thank you for taking the time to review your visit at Best Western Mornington Hotel. We really do appreciate our guests comments, and I will have a great pleasure of sharing your kind comments with our team members. I am sorry that we failed to meet your expectations in regards to the room layout. I wish we were informed during your stay, as we could offer you to change the rooms to make sure your stay is comfortable. We hope that you will consider staying with us once again, so that we have another opportunity to provide with another memorable experience. Warm Regards Dovile Vaitkevic Hotel Manager

"Friendly staff Great breakfast will return"

5
User 21/05/2018

A pleasant surprise and a great way to start a trip. Close to Paddington Station as you arrive from Heathrow. Just a block from Hyde park and a short walk to the tube. 2 friendly young ladies on day staff helped solve the Wi-Fi and then helped set my iPhone to Verizon international settings. Good space utilization as by code the appearance of an existing building can't be change so they made the space work to maximum efficiency. Very good full English breakfast or squeeze your own orange juice a wide selection beyond what I've mentioned. Evening manager is a prince while assisting in the cozy bar. I'll return in a heartbeat.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Joel W, We were delighted to read your kind comments following your recent stay with us at Best Western Mornington Hotel. Thank you for taking the time to review your experience and I will have great pleasure in passing on your feedback to the evening manager Silvio. We are all looking forward to welcome back hopefully in a near future. Warm Regards Dovile Vaitkevic Hotel Manager

"A total nightmare!"

1
elabcherchi, Kinsale, Ireland 10/05/2018

The hotel is a 4* hotel which is great and actually when we arrived it looked just like the photos and it was great, but from the moment they gave us the keys it was a disaster. I was travelling with my mother and she can't move one area so I was carrying all the bags, and the guy in reception said to take the stairs down to our room instead of pointing to the elevator next to reception!! Ok it can be an honest mistake, but then when we arrived to the room: surprise! We were given a room in the basement!! Where I honesty believe the employees sleep, the room was so small my mom and myself couldn't stand up both at the same time. The window was closed obviously because we were in the basement. It was very noisy as we were next to all the pumps/ventilators of the hotel. The shower only had really hot water during the night, the safe didn't work and I didn't feel safe at all leaving my things there in a basement room. When I told the girl in reception the next day about the shower and the safe she was very arrogant saying that we didn't know how to use it (her name is Dovile). Luckily we only stayed for 2 nights and really I won't ever come back. Really worst experience ever, I believe you should include a comment while you reserve stating that you might get this horrible room, if I had for sure I would have never come to this hotel. The rest of the hotel was great, I think it was only our room but really you should clarify when a person books the rooms. Eli

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Elabcherchi, Thank you for taking the time to review your stay at Best Western Mornington Hotel. I am disappointed to read that your`s experience with us did not live up to your expectations. We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case. I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to dovile@mornington.co.uk or give me a call on 02072627361. I do hope to have the pleasure of hearing from you. Kind Regards Dovile Vaitkevic Hotel Manager

"Great location for a quick visit to London"

5
User 07/05/2018

I arrive on Sunday after many flight hours and a long train journey. The room was ready clean and well prepared and decorated. The staff was ready to help me and solve all my inquiries. The breakfast hour is great from 7:30 to 11:00 the day I stayed that was bank holiday. Internet connection is stable and easy to access, video calls work fine. The checkout was fast and all the personnel is nice and friendly. Totally recommended because is very close to all services.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jasmin S, Thank you very much for your kind words regarding your stay and we are all delighted that you were happy with our services during your stay. Thank you also for your lovely comments regarding the team and breakfast, your kind words have been shared with the team and is much appreciated. We all hope to be able to welcome you back to our hotel in the near future. Kind Regards Dovile Vaitkevic Hotel Manager

"Great hotel for vacation"

5
User 03/05/2018

Room was very nice, spacious and clean. We were able to check in right away and get started with our vacation in London. The front desk employees always greeted us with a smile and made sure to ask if we needed anything. The breakfast room downstairs was perfect. Quick bite to eat before leaving the hotel each morning really helped to start our mornings the right way. Everything from the bread, to the pastries, to the freshly made eggs with all the sides were fresh and delicious. We would highly recommend this hotel to anyone! The location is right on the opposite side of Hyde Park and within reasonable walking distances to all the "must see" attractions in London. Great restaurants just a few blocks down from the hotel to grab some lunch/dinner before returning to the hotel for the night. No complaints to speak of. We look forward to booking with Best Western Mornington again soon.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Shannon b, Thank you for such a great review and I am very pleased that you enjoyed the hotel services and its location. As you say, we are located just across the Hyde Park and all the main touristic attractions in London. Thank you for recommending Best Western Mornington Hotel to other TripAdvisor users and hopefully we will get a chance to welcome you back at the hotel once again. Warm Regards Dovile Vaitkevic Hotel Manager

"too little bed"

4
User 17/04/2018

if your are more than 160 cm long passed your way breakfast was good and big room was comfortable but the desk manager speaks too fast english for forgeiner tourists... please be careful with the travellers

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Marc G, Thank you so much for taking your time to leave a feedback. Thank you also for highlighting our breakfast and the room. I am disappointed to read that you did not enjoy the sleep in our bed. When you plan your future visit do not hesitate to contact me directly by email dovile@mornington.co.uk and I will personaly make sure that we allocate a room with a bigger bed for you. Once again thank you for your time and we hope to have the pleasure of welcoming you back at Best Western Mornington Hotel on your next visit in London. Kind Regards Dovile Vaitkevic Hotel Manager

"Excellent service"

5
mvaitkeviciute, Vilnius, Lithuania 17/04/2018

We had a business trip and stayed at this hotel. First of all, it was easy to communicate and deal all the details before it. And after all, colleagues were happy about pleasant and helpful service during the stay. All the best wishes to Dovile!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear mvaitkeviciute, Thanks for such a lovely review. It was a pleasure to look after your guests and I do hope that we will have a chance to welcome them back next time. Please do not hesitate to contact me directly if you need any help with your future bookings. Warm Regards Dovile Vaitkevic Hotel Manager

"Good value for money"

5
Martin R, Kongens Lyngby, Denmark 16/04/2018

Good size room compared to the normal sizes of London hotels. Nice recently refurbished bathroom and a good selection in their breakfast buffet. Staff was friendly. Only complaint is that the madress could use a replacement.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Martin, Thanks for your recent stay with us. We are so pleased you had 5 out of 5 experience with us. Thank you for your kind comments about the breakfast and staff. I do apologise that the mattress has not met your expectations. I would appreciate if you send me an email directly to dovile@mornington.co.uk with more details, so that we can look into this. We would be so happy to welcome you back when your next in London, please don't hesitate to contact us and we will be sure to take great care of you again. Kind Regards Dovile Vaitkevic Hotel Manager

"A lovely hotel"

5
linetn358, Oslo, Norway 15/04/2018

This hotel is perfectly located for a visit to Central London, with easy access to and from both Gatwick and Heathrow airports and Victoria or Paddington railway stations. Bus stop and the Underground is right there at Lancaster Gate, so a lot of tourist attractions and the shopping streets are just a few minutes away. We stayed for a week in January and had a good time. This hotel has such a nice, welcoming atmosphere. Staff was friendly and professional, everyone seemed dedicated to giving their guests the best service possible. The room was a bit small maybe, but spotlessly clean, nice and comfortably warm. Breakfast was very good, with plenty of choices. As the hotel is an old building, do not expect the walls to be sound-proof. You might hear a little bit of traffic from the outside, and some of the other hotel guests from the inside, from time to time. (Bring your earplugs if you are a light sleeper.) But then, with Hyde Park almost right across the street, you can also get to hear a starling sing outside your window on a sunny morning. A lovely place to stay when visiting London!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Linetn358, Thank you so much for your kind review. We are so glad to hear that the service you received was excellent in both reception and the restaurant. We hope that we will be able to welcome you back on your next trip to London. Warm Regards Dovile Vaitkevic Hotel Manager

"I would definitely come back"

4
cateun, Benbecula Island, United Kingdom 08/04/2018

I had a single room for one night without breakfast, and I slept very well . The streets were quiet but in a good way, and the hotel is near to the underground, as well as being pretty central. Hyde Park is well worth a wander. The reception staff were very nice, which I suppose shouldn't make such a difference, but does. The room was pleasant too, and would have been easy to work in. I would definitely recommend.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Cateun, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 207 262 7361. Thank you again for taking the time to leave your feedback. Warm Regards Dovile Vaitkevic Hotel Manager,

"Shame"

2
siz19, Berlin, Germany 05/04/2018

Last time I stayed here the hotel used a food delivery service so i could order when i arrived at 2am. But now they don't and no-where is open in the area, so i went to bed hungry :( Please re-instate!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thanks for your recent stay with us and your review. Sorry to hear that this time your stay has not met your expectations. I am very surprised that you could not order the food, as we do have 24 hour room service menu. We are actually in progress of adding even more new dishes on it, so hopefully on your next return you will be able to taste it and give us your feedback. Thank you, and we all hope to have a chance to welcome you back on your next trip to London. Kind Regards Dovile Vaitkevic Hotel Manager

"Excellent "

5
Pat F, Ripon, United Kingdom 04/04/2018

Friendly staff, nice room, good facilities, decent breakfast. Would be happy to use again. Hotel is very close to tube station (Lancaster Gate) and near to Italian Gardens which are nice to walk around.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Pat F, Thank you very much for such a great review following your recent stay with us at Best Western Mornington Hotel. It's delightful to read that you had such an enjoyable experience with us, and that you were so happy with our hotel and service. The team are always eager to look after each guest and it is really pleasing to see that their efforts are recognised. I will defiantly going to share your kind review at our team meeting and I am pretty sure that the team is going to be over a moon to hear such a delightful review. The team and I look forward to welcoming you back again in the future, please contact us by email or phone to get the best available rates. Warm Regards, Dovile Vaitkevic Hotel Manager

"Amazing stay!"

5
pdgiama, Athens 31/03/2018

This boutique hotel is ideally located within walking distance to many of London's best attractions.Bus stops and tube station are very close. My single ensuite room was bigger than any other rooms in London hotels.Very well decocarated,with many facilities to make my stay more comfortable.And as it was snowing,very cold outside,my room was really warm.Rich buffet breakfast is served in a nice,spacious room. Staff is polite and helpful.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear pdgiama, What a wonderful review on your recent stay with us at Best Western Mornington Hotel. I am delighted to hear that you loved our hotel and I have already passed your kind comments to the team. I look forward to welcoming you back very soon. Warm Regards, Dovile Vaitkevic Hotel Manager

"Location"

4
User 25/03/2018

This is a good hotel for solo travelers. It is close to Lancaster Gate tube....across the street from Hyde Park and a short walk to Kensington. Hotel staff is great! So helpful and wanted to make sure your stay was a good one. The only down is the noise level. You hear everyone walking the halls and on the floor above you.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking time to review the recent stay with us at Best Western Mornington Hotel. We welcome all feedback from our guests. I am glad to hear that the team has went an extra mile to make sure your stay is wonderful. I am very sorry to hear that you have experienced some trouble with the noise. As a 200 year old building the walls are not as soundproofed as you will find in a modern building. This can effect light sleepers. We continue to look for a way to minimise this, but unfortunately this is not a simple job and will take some time. Do not hesitate to contact me directly on dovile@mornington.co.uk when you are planning your next visit and I will make sure to take extra care of you. Have a lovely Easter. Warm Regards Dovile Vaitkevic Hotel Manager

"Comfortable stay"

4
YvieMac, Clydebank, United Kingdom 24/03/2018

Hotel very handy for Lancaster Gate tube station. Plenty of restaurants around. Staff are welcoming and helpful. Didn't have breakfast so can't comment on food. Room was well decorated but no much room if 2 of you sharing.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear YvieMac, What a wonderful review on your recent stay with us at Best Western Mornington Hotel. . I am delighted to hear that you loved our hotel and I have already passed your kind comments to the team. I look forward to welcoming you back very soon. Warm Regards, Dovile Vaitkevic Hotel Manager

"Good location, safe and value for money"

4
FromDexters, Ottawa, Canada 21/03/2018

We stayed in Best Western Mornington Hotel London Hyde Park from March 10-15 , 2018. It was close to underground and Paddington . Getting from Heathrow was easy also using the express train. The room we were in was facing the street, but was quiet even when the window was open. Room had good AC and worked properly until the last day, We had breakfast included in our booking, and it was good. the staffs are very friendly. We were out early morning and back to sleep, as we had a lot to see in five days. Over all very good value for the money and has good sleeping accommodations. For sure we will stay again in this hotel.

"Handy Hotel"

4
Maureen B, Wombourne, United Kingdom 20/03/2018

Great hotel for easy access to underground, buses, restaurants and pubs. We had tickets to Royal Albert Hall and a 10 minute walk across Hyde Park took us straight there. Hotel is very clean and comfortable with excellent buffet breakfast.

"Our annual trip"

5
Marilyn S, Aylesbury, United Kingdom 18/03/2018

We always stay at the Mornington when we go to the Albert Hall (usually just once a year). We have known it since it was VERY Swedish which was more years ago than we care to remember. It always seems full of tourists which is probably because of its central location near Hyde Park. Rooms are comfortable and staff are very friendly. This year we admired the new chairs in the bar which really liven up the place and are more comfortable than the previous stools and chairs. We only stay B & B but there are bar meals available at a reasonable price if you want. Breakfast has all you could want - Full English or a fairly wide variety of cold meats, cheeses and salad bit like cucumber and tomato. There are also assorted pastries and croissants plus bread and associated toaster. The attentive staff are always checking and refreshing the food so you rarely find an item missing. If I had to mark the place down it would be that the fruit salad is out of a tin but given the breakfast turnover this is probably their easiest option.

"Very pleasant overnight stay with great breakfast!"

4
TerryParad, Stroud, United Kingdom 16/03/2018

Good location near Lancaster Gate tube and Marble Arch/Hyde Park. Arrived late and was well received - room well-appointed and clean with good facilities. Slight issue was the tiny bath and low shower which I had to duck down to use! Good toiletries, free bottled water etc all a nice touch. I aksed for a quiet room and though this was away from the front there was a lrge fan outide which disturbed a bit - earplugs again! Great suasages and continental options for breakfast - good coffee.

"The hotel is with a very friendly and caring staff"

5
User 13/03/2018

The hotel is with a very friendly and caring staff, in a very good location, clean with decent breakfast. It worked very well for me and with very attractive price. Dovile did excellent job to make me feel very welcomed. I was very positively surprised.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Simonas, Thank you for your recent stay with us and your feedback. I am glad to hear that we have won you over as one of our many happy guests. Please kindly get in touch with me directly by emailing to dovile@mornington.co.uk and I will personally look after your reservation and apply a discount for you as a returning guest in case if you are planning to return to London. Looking forward to having the pleasure of welcoming back. Warm Regards Dovile Vaitkevic Hotel Manager

"Good location"

4
Fiona H, Guernsey, United Kingdom 13/03/2018

Ideally situated for London round the corner from Lancaster Gate Tube Breakfast excellent. Staff all very friendly; room just a bit on the small side for a couple lack of plug sockets for charging phones etc

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Fiona, I would like to take this opportunity to thank you for your generous feedback that you left after staying with us Best Western Mornington Hotel. Your kind comments about the hotel and the staff are highly appreciated. I will pass your comments to all of them during the meeting, I am sure they will be thrilled to receive this. Look forward to have the opportunity to welcome you back in the nearest future. Warm Regards Dovile Vaitkevic Hotel Manager

"Weekend Stay At The Mornington Hotel, Lancaster Gate (first visit)"

3
Jchall2008, Wirral 12/03/2018

We were taking a short break in London for a birthday treat. We have stayed in many Best Western properties around the country and abroad and have always enjoyed the individual style and service we have received. We had also enough BW points for a free night so decided to use them on our trip. We contacted BW direct and were helped find a suitable hotel, close to where we wanted to be, by a very helpful young American. He arranged for the first and more expensive night to be free and got us a 10% discount on the second. A whole weekend in London for under £100.00! Great. The hotel didn't have any of its own parking so we organised that through 'Just Park'. We found the hotel without any problems, dropped off our luggage and took the car to our parking spot. We walked back to the hotel and checked in. As we had arranged some activities for the following day we checked what time breakfast was and how much it would cost. We were told the times and that breakfast was included in our reservation. Great we thought and went to our room. The rooms are on the small side but adequate, ours only had a shower so we asked if they had one with a bath. They have very few rooms with baths so make sure you ask before you book. The room was next to the lift so some noise from passers-by unfortunately, otherwise it was fine. The supply a mobile phone to use whilst there but we didn't really need this. I'm sure it would be really useful if you are travelling from abroad - save on roaming charges etc. The bed was firm and comfortable but unfortunately, if you sit up to read or watch TV in bed then you could find yourself moving away from the wall as the bed doesn't have a headboard, just the wall and the two aren't fixed together. Breakfast the following morning was served in a basement room and the attendant made each party sign in before being seated. When we arrived, we were asked if we had breakfast vouchers. We had no idea what she meant so we said breakfast was included in our booking. She was happy with that and took us to a table. Breakfast is buffet style with a limited choice of cooked English or continental breakfast with a range of toast and breads and fruit available too. If you're looking for a full English then you will be sadly disappointed as the bacon is only streaky, there are no mushrooms or fried bread or hash browns. But what is available is unlimited, so you can help yourself to as much as you want. They also offer some ‘made to order' breakfast items such as omelette, but don't expect anything that isn't listed on the menu as there is a language issue and some things get lost in translation. We asked for some back bacon rather than streaky and a slice of fried bread but just got some well cooked streaky and bread that had been shown to the frying pan very briefly.After breakfast we went to reception to see if we could swap rooms to one with a bath for our second night. Reception said they would see what we could do whilst we were out and we set out. We got back at around 5pm and checked with reception about the room with the bath. We were told that no notes had been made about the request and that if they had found a room we needed to have had all our things packed before going out in the morning. We hadn't been told this and were naturally annoyed that our request appeared to have been ignored. Fortunately, the evening receptionist was more professional and found a suitable room and showed it to us. We went upstairs, packed and moved within a few minutes. The second room was also by the lift but as it was ground floor there was a lot more traffic and therefore noise, though it wasn't as bad as it might have been as the bathroom was between the room and the lift. The following morning, we went for breakfast and again told the waiter we had breakfast included and were seated without comment. As this was our last day, we packed and went to reception to checkout and were told we needed to pay £60.00 for breakfast! Obviously this was a shock, having been told it was included. We were then informed that we should have bought breakfast vouchers when we booked in that would have reduced the cost to £10.00 from £15.00 per head. At no time where we offered this as we had been told that breakfast was in our package so I would advise you to double check what is and isn't included prior to arrival and go for the vouchers if you decide to eat in. Anyway, we asked to speak to the manager and explained the situation. She asked us to send her an email and we are pleased to say the charges were cancelled by her without any argument and offered us complimentary breakfast next time we stayed. Had we paid full price (£300.00+ for a weekend) we would have been very disappointed with this hotel. It doesn't live up to the standards of many of the other BW hotels we have stayed in, a little too modern and corporate for our taste. It had a bar but no restaurant for the evening, no parking and no views to speak of. Saying that, this is London and the location is great, within walking distance of Lancaster Gate, Queensway and Bayswater Tube stations and Paddington Mainline Station, close to Kensington Gardens and Hyde Park and many other tourist attractions. Overall a reasonable hotel if you just need somewhere to sleep whilst seeing the sights but not luxurious by any means. Probably wouldn't go back for anything other than a short break.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback both positive and constructive. I am not sure if you are planning to return to stay with us but please rest assured I have shared your feedback with the team to review. I would like to apologise once again that your stay has not met your expectations, but I do hope this experience does not deter you from staying with us again as we would like to restore your faith in our services. Hope to get a chance to welcome you back in a near future. Kind regards, Dovile Vaitkevic Hotel Manager

"Warm Service! and Very Friendly Staff"

5
User 12/03/2018

Family of 3 (21 months toddler) Dovile and her team has been great. From the minute we arrived and the time we checked out. The hotel is very close to a train station. Given the price of hotels in london Best Western is good value for money.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your recent stay with us and your feedback. I hope you had a great remaining stay in London and that your little one is doing great. It was lovely talking to you another day and I am glad to hear that we have won you over as one of our many happy guests. Please kindly get in touch with me directly by emailing to dovile@mornington.co.uk and I will personally look after your reservation and apply a discount for you as a returning guest in case if you are planning to return to London. Looking forward to having the pleasure of welcoming back. Warm Regards Dovile Vaitkevic Hotel Manager Delete Response

"It was okay"

3
User 11/03/2018

It was enough for 3 night. We get check in late because the room was not ready. Small room and quite dark. Staff was great. Near to hyde park and lancaster gate underground. Walking distance to Oxford street.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, I am delighted you chose Best Western Mornington Hotel for your accommodation in London. Thank you for your sharing your feedback and for highlighting the staff and our great location. I hope to see you again soon. Warm Regards, Dovile Vaitkevic Hotel Manager

"Really good"

4
User 24/02/2018

Quite nice rooms, nice bath and okay beds. Nice area close to Ken Gardens and tube. Good breakfast with better bread than cheaper hotels. Free newspapers and fitness. Though: A bit disappoiting that there's no mini bar.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to review your recent visits and for leaving such a positive feedback. We really do appreciate our guests comments, and we are so delighted to hear that you enjoyed your stays with us. I will have great pleasure to share your comments with the team. We look forward to welcoming you back again when your travels bring you back to London. Warm Regards, Dovile Vaitkevic Hotel Manager

"Theatre Grannies"

5
Grannysmith90, London, United Kingdom 24/02/2018

This is our second visit to the Mornington. Lovely welcoming hotel. Good location for shopping,and theatres a tube ride away. Staff friendly and helpful. Good breakfast, lots to choose from. We will be back in a few months to this hotel as it's convenient for away weekend grannies!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, We cannot thank you enough for taking the time to leave such a wonderful review about your memorable experience at the Best Western Mornington Hotel. It was a pleasure to have you stay with us and we are delighted to read you kind comments about the staff, our great location and delicious breakfast we serve. We are all looking forward to welcome you back very soon. Do not hesitate to contact us directly in case if you might have some special requests. Warm Regards, Dovile Vaitkevic Hotel Manager

"A nice relaxing place in a very central location"

5
User 24/02/2018

I stayed at this place for one night, easy to find and close to the underground stop Lancaster Gate. The Hyde Park is just next door which is very convenient for a nice morning walk. Staff was very helpful and friendly. A little mix up with the rooms on arrival but the nice lady from reception who had checked me in solved the issue within minutes. The hotel has a small gym with a treadmill, a cross trainer and an exercise bike. All in all a lovely place with a cosy little bar area and all managed by friendly and smiling staff - great!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for sharing a lovely review about your experience at Best Western Mornington Hotel. We are glad to note that you had a great stay. The whole team is very happy to read your comments. We hope to have the opportunity to welcome you back again in a near future. Kind Regards, Dovile Vaitkevic Hotel Manager

"Over priced!!! "

2
User 24/02/2018

Me and my partner have traveled the world and as you can see I have given ALOT of reviews and very rarely are they poor reviews unless warranted. Sadly on this occasion I feel hard done by. We book a standard double for two nights to visit Camden and royal Albert hall so location wise very convenient. There is a bar directly behind the hotel which was also a plus. At check in we was told we were given an upgrade.... I was little surprised because we paid £110 a night instead of the normal £175/£195 advertised most places because we booked in advance. We were given a ground floor room with no view out the windows directly next to the lift door. The room was clean and tidy so no complaints but at first I struggled to see the upgrade feature, my Mrs pointed out it might be the extra bed in the room! For me it's a bed and shower for the night so wasn't concerned. That was until 0600-0900 the following morning everyone is coming for there breakfasts!!! I heard everyone life story as they were going up and down in the lift with no consideration to our room. We also had the noise of the sewage and shower down pipe above the door so could here everything coming down the pipe work. So for once in my life I complained! I explained the situation and asked what my upgrade was and she said it was an upgrade to a family room! I didn't plan on adopting a child for my two nights stay! I asked to be moved. Which they agreed to. Only this time it was one floor up and guess what next to lift again!!!! This room had a small door which was adjacent to next door room and we could here every word and noise coming from next door. Shocking! When I checked out no one asked how my stay was, probably a good job really! I feel the hotel knew they had paying customers that paid a lot more then us and put us in the worse room as lowing paid customers. I work in the merchant navy and I have to say I get a better sleep onboard in a force 10 5m swell with a life jacked under my mattress to stop me falling out then I did at this hotel! The first room is number 11 and the next room was 109 so be warned!!! And to be honest I'd use the holiday inn and premier inn at half the price next time this is not a luxury hotel at all and overpriced massively!!! Like I say it takes a lot for me to write a bad reviews if you look at my reviews but please stay well clear of this hotel.... unless you have money to waste. Shame on you best western NEVER again

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you very much for choosing to stay with us,and for taking the time to leave your feedback on Tripadvisor. I am sorry to hear that your time with us did not meet your expectations, and would greatly appreciate the opportunity to speak with you further. Could you please get in touch with me by emailing to dovile@mornington.co.uk , so we can discuss further. I look forward to hearing from you soon. Kind Regards Dovile Vaitkevic Hotel Manager

"Great location, great value"

3
calamitycastle, London, United Kingdom 23/02/2018

I stayed in this hotel for one night in a single room. I arrived late at night and as I walked in the reception staff greeted me by name. I asked was I the last to check in and they said the second to last bit still it was a nice touch. The reception as clean, modern and welcoming. My check in swift and easy. I went straight to bed. I was surprised what a decent sized room it was for a single room. The bathroom as also a decent sized. The shower was big and really powerful. The room was a little chilly but it had the facility to increase the temperature. The bed was comfortable but the pillows weren't great. The room has a flat screen tv and a free phone that you can take out and use in the city which is brilliant for overseas guests. The hotel was really close to Hyde park and Lancaster Gate tube station and a short walk to the shops of oxford street. All in all this is a great little find, great value for such a central location.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to share a wonderful review about your memorable stay with us at Best Western Mornington Hotel. Guest satisfaction is very importance for us and we take pride in delivering the best service to our guests . We are delighted to note that you enjoyed your stay with us and we look forward to welcoming you back again very soon. Kind Regards, Dovile Vaitkevic Hotel Manager

"You get what you pay for"

4
melvel79, Manila, Philippines 22/02/2018

Pros: 1 - Relatively cheap for a London hotel 2 - Location is nice - Lancaster Gate station is about 200 meters away, Hyde Park is literally a street away, and on a nice day, you can walk to Marble Arch/Oxford Street. There's also a laundromat behind the hotel, and if you walk further back, there are a few restaurants and some money changers (important!) who give good rates. 3. Breakfast buffet is worth it. A lot of choices and you can order stuff from the menu too. Cons: 1. The rooms are small. As in really really small. We only managed to fully open one of our full-sized suitcases. 2. The rooms could also use some refurbishing. They look old and dated (although they were clean)

"Great place for a good price, excellent service"

5
anpanfilova, St. Petersburg, Russia 22/02/2018

I stayed in a double room for 4 nights. Everything was clean and good. The staff is very friendly and helpful. Breakfast is good as well. Location is very convenient, only 5 minutes from metro station, next to the Hyde Park. Perfect!

"Excellent stay loved it"

5
raintex, Karachi, Pakistan 16/02/2018

Had a smooth check in. Staff was very friendly, politely and supportive for e everything. Silvio and Dovile went out of their way to make sure I had a very comfortable stay, specially since I was feeling very cold. Excellent location, peaceful, just across Hyde Park with Lancaster Gate station 2 min walk and a grocery store 1 min walk. Edgware Road is just 10 to 15 min walk. Reasonable price of the room and breakfast variety was good too. Would love to stay again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to share your wonderful feedback about your experience with us. We are delighted to note that you had a great stay with us and found the location to be excellent and loved the breakfast. Thank you for also for mentioning our friendly and helpful staff, who looked after you throughout your stay. Silvio and Dovile were over a moon after reading your review. We hope to have the opportunity to welcome you back again soon. Warm Regards Dovile Vaitkevic Hotel Manager

"Wouldn't Recommend"

1
MikeSword, Bristol, United Kingdom 13/02/2018

Very unhelpful and wooden reception staff with issue at check in ( CC print for security) followed by being given wrong room with suggestion that nothing could be done when challenged. Not even convinced that alternative was what we paid for (would like to see range of rooms that qualify for executive status). Much could have been avoided if they cared. Must give them credit for trying when they offered a loyalty card application form on check out.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to review your stay at Best Western Mornington Hotel. I am disappointed to read that your`s experience with us did not live up to your expectations. We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case. I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to dovile@mornington.co.uk or give me a call on 02072627361. I do hope to have the pleasure of hearing from you. Kind Regards Dovile Vaitkevic Hotel Manager

"London stay"

2
User 10/02/2018

Me and my partner stayed between Christmas and new year (late review). First impressions it looked very welcoming, Arriving in the hotel, we wasn't shown where anything was or told about any facilities we was only pointed in the direction of our room, which didn't help when trying to find breakfast the next morning.. Our room was small, basic, suitable if you're not going to stay in it long basically.. tiny wardrobe, marks on walls, big black stain on the curtain, cold, - we didn't even unpack, we left our clothes in our suitcase. In the room, swiftly out to go have a walk round oxford street. Main reason for the trip was winter wonderland!! Defiantly worth a visit! After a lovely evening, we decided to walk back to the hotel, shattered we decided to have an early night. Waking up at 6.30 in the morning shivering as it was so cold in our room, after putting a few layers on we swiftly went for breakfast as we were already awake we didn't want to waste no time in getting back in the centre and enjoying our last day before our train home. Stood waiting 10 minutes to be seated when there was only 2 other people sat in the breakfast area (after we found it) Finally seated asked if we wanted tea or coffee ect, got those waited 10 minutes for lady to bring milk that never came, so decided to get up myself and look for some, by then our coffees were luke warm, food was ok, variety good. Back to the room, still freezing, couldn't even shower the bathroom was like being on the Antarctic, also there was no blind on the shower window, only frosted glass, baring in mind the was a seating area the other side of the window, our siloet would clearly of been seen, embarrassing! Left, checked out by half 8/9ish. At check out, the receptionist asked if we enjoyed our stay, so I said how cold our room was that morning, for then another receptionist who was not dealing with me butted in and was very rude! I didn't bother explaining any of the other issues because I felt like I would have been wasting my time with her snotty responses. I have worked and currently work in a hotel myself, so I know the standards. However, luckily the manger was there at the time and offered us her card, very politely apologised and offered up a discount to stay again. Once Home, we opened the invoice to find we didn't have our invoice but an invoice of someone who is due to stay in April. I rang the hotel to check that the correct amount was taking from us from our stay, which the receptionist didn't apologies after I explained the reason for checking. Luckily the right amount was paid, but I did contact the manager to express my problems with our stay, and declined her offer for discount to stay again as we won't be ever. The manger was very helpful and delt with the situation in a polite and professional manner. However she did say that in fact our heater in our room was broken! On a hole, London was amazing, hotel needs improvements on customer service and tidy up of the rooms. Only good thing about this hotel is the location!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking your time to share your experience with us. Once again I would like to apologize that your stay has not met your expectations. As I have mentioned in the email I have sent directly to you, were was an error with our air conditioning unit, therefore your room was cold at that time. As a gesture of a good will my team has issued with a refund and I believe it has reached your account already. As you can witness we do have many happy guests and returning guests who wrote reviews about our hotel and I do hope that you will allow us a second opportunity of welcoming you back to Best Western Mornington Hotel again,so that we can create a great experience for you. With Kindest Regards Dovile Vaitkevic Hotel Manager

"No refrigerator"

3
User 10/02/2018

Hotel was okay. Clean room, friendly and nice workers. No refrigerator in my room though which I thought was weird. No pancakes on their breakfast menu. And you can't do take aways if you're running late for work because they don't have takeaway plates.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your recent stay with us and your feedback. Obviously I am most disappointed to read your feedback and I wish we were informed during your stay, as we could offer you to move to a different room which do have a refrigerator. In regards to the breakfast, we do have pancakes on our menu and we also do take away breakfast which can be pre-book one day in advance. I am delighted to read your comments about the staff. We proud ourselves highly on our customer service and care as you can see from our current and previous reviews. We would welcome the opportunity of having you stay with us again should you be returning to London , please do not hesitate to contact me directly by emailing to dovile@mornington.co.uk and I will personally look after your booking. Kind Regards Dovile Vaitkevic Hotel Manager

"Clean, comfortable and friendly staff"

4
goldeneye2, Bristol, United Kingdom 06/02/2018

The hotel is located very near to Tube station and not far from the Paddington Station. The decoration is modern and the staff were all very friendly and welcoming. We booked single rooms, which were at the back of the hotel and it was very quiet. The mattress was very firm though comfortable. Plenty of hot water in the shower. It has air con which would be ideal in summer. Room was very clean. It has a free mobile phone in the room for guests to use and take out which is a very good idea. But I would imagine, if the phone was stolen, damaged or lost, the guest would be liable for the cost. Breakfast was good though the black budding was over cooked. Two small issues in the single room were, there weren't enough sockets for the TV and the kettle. So every time you want to put the kettle on, you have to unplug the TV. The second issue was there was no shaver socket in the shower room. The extractor fan was very efficient. All in all a lovely hotel to stay.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, I am gladded to know that you had a great stay with us, here at Best Western Mornington Hotel and I would like to thank you for leaving a reviews for us. Hotel`s location is the best selling point and one of the greatest benefits to our guests. I am thrilled to read your comments regarding the staff and the new "Handy" mobile phone we have now in all of our rooms. I will defiantly going to share your feedback with a team, they all going to be thrilled to find out that you had a great time with us. I look forward to welcoming you back on your next visit. Warm Regards Dovile Vaitkevic Hotel Manager

"Basic but ok, check for charges after you leave"

2
KateAll10, Birmingham, United Kingdom 05/02/2018

Basic hotel in a central location. The room was clean. We were unhappy that charges for breakfasts that we didn't have were made to our account 2 days after leaving. I am currently waiting for this to be resolved.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Kate, Thanks for your recent stay with us and your feedback. I believe my colleague was already in touch directly with you, and the refund had been issued. I do apologise once again, but as we have already explained due to the human error breakfast charges was posted on your bill instead of someone else. I do hope that this will not stop you from staying with us once again. If you decide so, please do not hesitate to contact me directly and I will add complimentary breakfast on your booking. We all hope to welcome you back on your next visit to London. Kind Regards Dovile Vaitkevic Hotel Manager

"Highly recommended"

5
UKtravalator, Banbury 03/02/2018

A one night stop, I would like to have stayed longer. Friendly welcome, room upgraded to an executive suite with breakfast included at no extra cost. Room is on 2 levels with bathroom and living area downstairs with the bedroom on a mezzanine. Excellent decor and immaculately clean. Would definitely recommend The Mornington for a stay in London, perfectly situated adjacent to Hyde Park.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your recent stay with us, great comments and taking the time to share your wonderful review. I am delighted to hear you had a pleasant stay. We pride ourselves on our friendly and attentive staff, who loves to provide all our guests a comfortable and helpful service. We all hope to see you soon again. Warm Regards Dovile Vaitkevic Hotel Manager

"Some things in life can be so simple..."

5
Trevor W, London, United Kingdom 31/01/2018

The hotel is very well run and clean, the breakfast buffet is excellent and the staff are friendly and helpful. We visit every month on business and this place has become a firm favourite. The people working here are a real credit to the management !

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Trevor, Thanks very much for your review. As I said on the check out, it is always a pleasure to welcome yourself and your colleagues back to the hotel. Do not hesitate to contact me directly by emailing to dovile@mornington.co.uk and I will personally look after your future bookings with us. Once again thank you for your time and we hope to have the pleasure of welcoming you back very soon to Best Western Mornington Hotel . Warm Regards Dovile Vaitkevic Hotel Manager

"Comfortable and Friendly service "

5
User 30/01/2018

Excellent hotel. Great location. My daughter had her 13th birthday at the hotel. Very clean and well organised. The girls had a wonderful time. All the staff were polite and friendly and very helpful. Special mention to the hotel manager Dovile for the excellent service, and very professional, who is there to help when you needed her. Food was delicious. Would highly recommended for a small party.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a review after your daughter`s birthday party in our hotel. Everything the team does is aimed at providing you with an excellent experience and your feedback is extremely valuable. We truly appreciate you sharing your feedback with other travellers with and I am pretty sure this will motivate a team to continue to deliver exceptional service. We very much hope to welcome you back again, and if I can ever be of any assistance with future arrangements, please do not hesitate to contact me directly. Warm Regards Dovile Vaitkevic Hotel Manager

"Elizabeth"

5
Elizabeth M, Nottinghamshire, United Kingdom 26/01/2018

Most conveniently situated for London Underground, and buses into Central London. Across the road from Hyde Park, and the Round Pond. All the staff that we encountered were very pleasant and helpful, whether on reception, housekeeping or dining room. The room was warm and clean with a comfortable bed, and excellent shower in the bathroom, with great towels. The breakfast was the usual hotel breakfast as self service, with plenty of coffee or tea served by the helpful staff. We had a most enjoyable three night stay.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Elizabeth, Thank you for such an lovely review and your stay with us. Please allow me to thank you on behalf of the whole team for your kind words. The acknowledgement of the staff by our guests is always appreciated and encourages us to constantly improve our performance. As you mention, we are located just across the road from Hyde Park and just couple of minutes walk from the underground station. We are glad you appreciated it. We all look forward to the pleasure of welcoming you back in a near future. All the best. Warm Regards Dovile Viatkevic Hotel Manager

"Loved It!"

5
Andrew G, Penicuik, United Kingdom 25/01/2018

Stayed here three nights, arriving 7 January 2018. Given room 316. Wonderful experience from start to finish. Friendly helpful staff, comfortable clean room, and huge breakfast selection. Will definitely use again if in that area, especially as so easy to get to many of London's landmarks from here.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to share your wonderful feedback about your experience with us. We are delighted to note that you had a great stay with us and found the room clean and loved the breakfast. Thank you for also for mentioning our friendly and helpful staff, who looked after you throughout your stay. We hope to have the opportunity to welcome you back again soon. Warm Regards Dovile Vaitkevic Hotel Manager

"Birthday weekend"

5
awalisonwrd, Birmingham, United Kingdom 22/01/2018

Excellent hotel. Clean and comfy bedrooms. Pleasant, helpful and friendly staff. Choice for breakfast was superb. Just a walk across the parks to Royal Albert Hall and the museums. Very close to Lancaster gate tube station.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you very much for your review and for choosing to stay with us at Best Western Mornington Hotel to celebrate your birthday. I am delighted to know that you enjoyed your stay and the team members made your stay very special. We hope to have the opportunity to continue to be part of your birthday celebrations and to make each of them even more memorable. Warm regards Dovile Vaitkevic Hotel Manager

"Excellent hotel in a superb location."

5
Ann4all, Scotland, United Kingdom 22/01/2018

We received a very warm and friendly welcome. Our room was very comfortable with all the facilities that one would require. The bed was extremely comfortable and the breakfasts were delicious.The buffet spread catered for all tastes and diets and the service was very efficient. We had a very nice waitress from Mongolia...very good. There were even fresh oranges to squeeze to make your own pure juice. We will certainly return and recommend it tothose that read this review.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you ever so much for your wonderful review. We are delighted to know that you have enjoyed your stay with us and will return and recommend to others. Your very kind words towards the team members who looked after your during your stay , I have passed your feedback to the team. Thank you very much for choosing to stay with us and we look forward to welcome you again very soon. Warm Regards Dovile Vaitkevic Hotel Manager

"Fantastic location"

5
SHARRYN R, SYDNEY 22/01/2018

A wonderful boutiqueish hotel. The staff were so helpful when I asked for directions. They printed out explicit directions for us which was a great help. Everything was super clean. Very close to an underground station and Hyde park. Away from the bustle of inner London but in a vey elegant area without the high costs

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you very much for choosing to stay with us at Best Western Mornington Hotel and for your great review. We are thrilled to know that you had a fantastic stay with us and that your accommodation and the service from our team was to your satisfaction. We all hope to welcome you back on your next visit to London. Warm regards Dovile Vaitkevic Hotel Manager

"Good location, friendly staff"

4
Nathalie N, Stockholm, Sweden 21/01/2018

A hotel with good location if you want to live close to almost everything. There is a underground station close to the hotel that is connected to the central line. Other wise you can take a 15 min walk and you are right on the beginning of Oxford street. I really think the breakfast was worth paying for, they have everything you need for a good start of the day. Really nice staff working at the breakfast buffet! A quiet area for good night sleep but would really liked the bed to be more comfortable.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Nathalie N, Thank you for taking the time to share this wonderful feedback from your recent stay with us at Best Western Mornington Hotel. Thank you for highlighting the location of the hotel, the bed and our breakfast buffet. I was also very delighted to read that you had found our staff friendly and helpful during your stay. I hope we have the pleasure of welcoming you back to Best Western Mornington Hotel in the future. Warm Regards Dovile Vaitkevic Hotel Manager

"Very Disappointing"

3
User 15/01/2018

As I have reported previously this hotel is average and room 302 was exceptionally claustrophobic. The bed was up against a wall with no shelf or table to have a bedside light or anywhere to put your water or glasses etc. I had to disturb my partner in the middle of the night so he could put on a light for me to find my way to the bathroom.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Annkandrews, Thanks for your feedback and your recent stay with us. I am disappointed to read that yours experience with us did not live up to your expectations and I am also very surprised that the room you have stayed felt claustrophobic. Room 302 is one of our biggest executive double rooms we have and I have actually personally went to double check and can confirm that it has a table and a bedside light so I after checking our system records I believe that you have actually stayed in the economy double room. They are mch smaller and in some of the room`s does have a bed next to a wall. Once again I do apologise for the inconvenience and in case if you do decide to come back to stay with us once again do not hesitate to contact me directly by emailing dovile@mornington.co.uk and I will make sure that a bigger complimentary upgraded room is allocated for you. Kind Regards Dovile Vaitkevic Hotel Manager

"Lovely modern hotel"

5
User 12/01/2018

I booked to stay at this hotel through booking.com. It was inbetween Victoria Coach Station and the Lyceum theatre. Very modern and clean. We were on the 2nd floor, shame that our window looked out on to all the pipes and walls. These pipes were also noisy at night but we still managed to sleep ok. Room was fine, clean, spacious, tea and coffe available. There was a handy phone for us to use for free and could even take this out with us. Large TV with lots of channels. Iron and ironing board in the wardrobe, along with a safe. We didn't have breakfast there so can't comment on it. Easy check in and check out. Would stay again.

"Excellent friendly hotel"

5
cliverdee, Nottingham, United Kingdom 11/01/2018

Stayed just one night and excellent overall experience. Very friendly, pleasant and helpful staff who went out of their way to ensure everything was to our satisfaction. Comfortable double room which was nice and warm upon arrival. Breakfast was a delight with a choice of continental or self serve cooked traditional English. Very good range and variety of items to choose from and all at the correct temperature making it a thoroughly enjoyable experience. Again, the staff couldn't have done more to ensure a perfect start to the day. Top marks all round and certainly would stay here again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Cliverdee, Thank you for your recent stay with us, great comments and taking the time to share your wonderful review. I am delighted to hear you had a pleasant stay. We pride ourselves on our friendly and attentive staff, who loves to provide all our guests a comfortable and helpful service. We all hope to see you soon again. Warm Regards Dovile Vaitkevic Hotel Manager

"Great small hotel in good location"

5
Tom F, Hamilton, ON 10/01/2018

The Best Western Mornington Hotel is a lovely small and quiet hotel within walking distance of Paddington and just across the street from Hyde Park/Kensington Gardens. It is also very near the Lancaster Gate tube station which gives quick access to the rest of this enormous city. The staff are friendly and responsive to any inquiries for assistance. Free breakfast and wi-fi are available if you book directly on the hotel web site.The cozy lobby bar is available 24 hours a day. Unfortunately, the kitchen closes at midday and no in-house dining is available after that. There is free access to a computer with printer attached on the basement floor adjacent to a tiny fitness centre. I've stayed here for a week at a time on four occasions and feel very comfortable here.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Tom F, Thank you for taking the time to share your great feedback. I am glad to hear that you had a great stay with us, especially glad to read that you feel very comfortable while staying with us. Thank you for your lovely comments about our team members being very friendly and responsive. Your feedback has been already shared with the team to continue to inspire and motivate them to deliver an exceptional customer service. We look forward to welcoming you back one again in the near future. Warm Regards Dovile Vaitkevic Hotel Manager Kind regards,

"Nice atmosphere, excellent breakfast and location."

5
Susippu, Bologna, Italy 06/01/2018

I've was stayed in this hotel for few days before Christmas and I loved everything. The room was spacious with everything we needed for our stay; warm and cozy, wifi good. Even if the room was facing in the back we didn't have any problem about the noise was very quiet. Next to reception there is a small library bar where you can enjoy a drink or reading something in a very relaxing atmosphere. Breakfast is great with a wide selection of food that allows you to have different choice every day. Location is amazing, 2 minutes walking distance to Lancaster gate station, in front of Hide Park, I could enjoy nice walks in that beautiful park in the morning, winter wonderland and many amenities just round the corner like supermarket, coffee shops, pubs, restaurants. It's a very nice place in a wonderful location if you are a tourist, definitely coming back on my next trip to London.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Susippu, Thank you very much for such a detailed and thoughtful review. I am delighted your stay was so memorable and thank you very much for mentioning our location & hotel`s facilities. I have already passed your feedback to the rest of the team. It is wonderful to know that you had a great stay with us and we hope that you will find yourselves back in London in the not too distant future, we would love to welcome you back. Warm Regards Dovile Vaitkevic Hotel Manager

"Best Location - best Staff - best Breakfast"

5
User 06/01/2018

Just around the corner from Lancaster Gate (Hyde Park) and Paddington (Train Station) this lovely hotel offers nice rooms, with all needed facilities such as tea/coffee, bathrobe, tv, roomservice (no fridge, but reception will help you out if needed). The staff is EXCEPTIONAL, all really friendly and helpful and very professional, breakfast is FANTASTIC with a great variety on offer. Been here before and will definitely be back.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jill H, Thank you for taking the time to share this wonderful feedback from your recent stay with us at Best Western Mornington Hotel. Thank you for highlighting the location of the hotel, facilities and the room. I was delighted to read that you had found our staff friendly and helpful during your stay. I hope we have the pleasure of welcoming you back to Best Western Mornington Hotel in the future. Warm Regards Dovile Vaitkevic Hotel Manager

"Good location and service"

4
User 03/01/2018

Overall this was a good hotel. The room was clean and tidy. The service was excellent and we were looked after. The hotel was in an excellent location. The only negative comment I would have is the wifi connection was very poor and it made it difficult to contact family and friends back home as the wifi connection would cut out after a few minutes.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Bethany H, I am glad to know that you had a great stay with us, here at Best Western Mornington Hotel and I would like to thank you for leaving a reviews for us. Hotel`s location is the best selling point and one of the greatest benefits to our guests. I am thrilled to read your comments regarding the service. I will defiantly going to share your feedback with a team. In regards to the Wi-Fi I am very surprised to hear that it was slow. I am aware that in the past it was an issue in our lower ground floor rooms, but we have done some works which defiantly improved the connection speed. Actually this week we have introduced Handy Phones in all of our rooms, which can be used free of charge by our guests to call and text abroad and use unlimited data even outside the hotel. We do hope that we will get a chance to welcome you back in the near future, so that you can try the device and give us a feedback. Kind Regards Dovile Vaitkevic Hotel Manager

"VERY GOOD LOCATION"

4
TAARESH, New Delhi, India 02/01/2018

I travelled with my wife, brother and 1.5 year old infant. The hotel is at a very good location. Hyde Park is 2 minutes walk. Oxford Street is 10 minutes walk and the local market is at the back side of the hotel offering almost everything - Mcdonalds, Souvenirs, Local food, SIM card shop, Tesco Express. Bus connectivity is excellent. We travelled with Pram easily throughout london. Rooms are spacious enough - we had 3 luggage, 2 bags, 1 pram, 1 cot spread out and still the infant played around. The staff is courteous and sorted out few anomalies - Joanna and their senior admin - Doville to be specfic The breakfast definitely needs to be improved. Same things for 7 days. There should be something more or a better variety.

"A bit overrated but very food location"

4
b1atch, Nice, France 01/01/2018

5min walk to tube station - lancaster gate. Near hyde park but not on the main street and there is almost no noise from the traffic. I have asked for quiet room and got one but the cleaning staff was way too noisy! They are not making any effort so it is impossible to sleep after 7am if you are a light sleeper! The bed linen and towels were very clean. The room was clean only at first sight. After 3rd day some dust got out from under the bed. The room was normal size and not tiny as usually in London. Breakfast was fine. The reception staff was really helpful and friendly.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear b1atch, Thank you for your review, we value all the feedback we receive and thanks for your time in leaving it. We greatly appreciate your kind comments about our staff, breakfast and are very pleased that you liked our location. I am very sorry to hear your comments about noise and please accept my sincerest apologies that your stay did not meet your expectations. Your comments has been already shared within a team to make sure that this do not happen again. We do hope to welcome you back again in the near future. We look forward to welcoming you back the next time you're visiting London. Warm Regards Dovile Ruginyte Reception Manager

"Between Xmas and New Year :)"

4
User 30/12/2017

Great hotel for the price, breakfast is excellent but no parking or one very expensive one (26£/night). Avoid room with view on the local pub, it can be noisy. Location in front of Hyde Park is ideal, close to Marble Arch and Oxford Street

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Christian H, I am delighted you chose Best Western Mornington Hotel for your accommodation in London. Thank you for your sharing your feedback and for highlighting the breakfast we offer and our great location. I hope to see you again soon. Warm Regards, Dovile Ruginyte Reception Manager

"Great room for great price at a great place"

4
User 30/12/2017

Great room for great price at a great place, not far from Piccadilly and Oxford street, close to two different tubes. Great and efficient staff, it has an elevator, great price per room, very clean. Open 24/7.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear russiantraveler550, Thank you for staying with us and taking the time to write the review. I am very pleased that you had such a wonderful time with us and loved everything from the service, the staff, and the location. We are delighted to reed your feedback and I have shared your comments with the team. We all look forward to seeing you again on your future visits to London. With warm regards Dovile Ruginyte Reception Manager

"nice stay for 1 night"

4
Alangavin, Runcorn, United Kingdom 22/12/2017

nice hotel room good but bed was a bit hard for our liking breakfast was nice but could have been hotter. liked the location just a few minutes walk to Lancaster gate tube station nice bar area however did not use it excellent staff nothing to much trouble

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Alangavin, I am gladded to know that you had a great stay with us, here at Best Western Mornington Hotel and I would like to thank you for leaving a reviews for us. Hotel`s location is the best selling point and one of the greatest benefits to our guests. I am thrilled to read your comments regarding the staff.I will defiantly going to share your feedback with a team. I look forward to welcoming you back on your next visit. Have a lovely Christmas. Kind Regards Dovile Vaitkevic Hotel Manager

"False information on Booking.com and poor handling of complaint "

3
John w, Newcastle, United Kingdom 17/12/2017

I stayed here in November and felt mislead by the hotel. When booking the hotel I considered the room sizes and paid extra to ensure I didn't get the smallest room in the hotel. The room I booked was an Executive Double Room which looked spacious on Booking.com and claimed the room was 161ft2. I stayed at another hotel in the same area named Park Grand Paddington Court a year earlier and the room I stayed in there (Club Double Room) was the exact same size (according to Booking.com) therefore I booked the Executive Double Room at the Best Western based on the pictures and the room size in confidence I would be spacious. However when we walked into the room it was like a match box. We spoke with the hotel staff and they looked through the pictures of the Executive Double Room on the Booking.com page and confirmed they were actually of a different room which was bigger. They offered to give us a bigger room for £30 which we paid. We took the matter up with Booking.com who advised the hotel considered the issue resolved as we paid extra to upgrade. Booking.com advised all the information on their website is provided by the hotel and therefore they couldn't help if the hotel consider the matter resolved. I was shocked to learn a hotel could display the wrong information and then consider the matter resolved when the customer pays extra to get the room they originally paid more for in the first place. The staff at the hotel were friendly, the hotel was clean and the breakfast included was perfect however I believe the hotel know the information is incorrect on their Booking.com page and scam people into paying extra. When I think about it now the Best Western own website doesn't have any pictures of the rooms they offer which is stranger. In summary don't book with this hotel, there is a better hotel around the corner named Park Grand Paddington Court who offer much more spacious rooms and honest service.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear John w, Thank you for taking the time to give us feedback from your recent stay with us on trip advisor. We review the feedback we get on TripAdvisor on a daily basis so we can make the changes that will improve the experience for future guests. I do apologise that the room provided on the arrival did not leave you satisfied and your feedback regarding the misleading information on the website has been shared to a team for a further discussion to see if we should review the pictures and the information provided. I do hope you shall allow us another opportunity in the future to host you again so that we can find a room which meets and exceeds your expectations while ensuring that the room is big enough. Please do not hesitate to contact me for future bookings, it would be my pleasure to personally take care of your reservation. Kind Regards Dovile Vaitkevic Hotel Manager

"Excellent location and friendly staff"

4
Lidia S, Hamburg, Germany 14/12/2017

The location is great. 10 min walk to Paddington, 2 min to Lancaster Gate, Hyde Park is on the doorstep. Plenty of pubs and restaurants around. I accidentally booked it for a wrong day (and arrived a day early) and a very friendly lady at check-in helped me to sort it out with only paying the rate difference for that night. The hotel is cozy, rooms are nice, good value for money.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Lidia S, It is an absolute pleasure reading your review and we are delighted that you have had a great stay with us and would stay again during your next visit. Our aim is to provide our guest with memorable experiences and I am delighted to learn that we were able to leave a positive impression. It will be our pleasure to welcome you back to our hotel on your next visit to London. Warm Regards, Dovile Vaitkevic Hotel Manager

"Very good"

4
User 11/12/2017

One of the best hotels I have stayed in in London. Staff were very friendly and rooms were clean. Breakfast was superb. 1 min walk to Lancester gate tube station. And some cafes located behind the hotels.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear humoud a, Thank you for taking your time to provide us with a feedback following your stay with us at Best Western Mornington Hotel. The service we provide is something we are all very proud of and I'm very delighted to read that this has been mentioned in your review. We look forward to welcoming you back again soon! Warm Regards Dovile Vaitkevic Hotel Manager

"Good hotel for the price - clean and quiet, comfy bed"

4
ajhd10, Guildford, United Kingdom 09/12/2017

Booked on booking.com which is probably why I was given the tiniest bedroom you can imagine. However it was only for 1 night and the bed was comfortable, the window could open and there was no street noise. For the price I cannot complain. If you're booking directly and there are 2 of you then you will want to make sure you don't get a tiny room - 2 people in Room 312 is probably not possible! Breakfast was reasonable - quite a good cooked breakfast, although I'd prefer to have had a better selection of cereals like some unsweetened muesli. Staff were friendly throughout. I'm quite picky with hotels but for the price I would go back.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear ajhd10, Thank you for having taken the time to share your recent review on TripAdvisor. I really enjoyed reading your comments about the service received, however would also like to thank you for your constructive comments in regards to your room room size and the breakfast. Being a 200 years old building all of our rooms are different size, therefore if you decide to come back to stay with us once again I would suggest to book an executive suite which is one of our`s biggest rooms at the hotel. We hope to get an opportunity to welcome you back in the future and create a truly memorable stay with us. Warm Regards Dovile Vaitkevic Hotel Manager

"Good location and friendly staff"

3
User 07/12/2017

Walking distance from Paddington and very close to Lancaster gate tube. Hyde park on the door step so the location is perfect.The Mitre pub just behind the hotel is also worth a visit. All in all good value comparing London prices.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Wayne S, Thank you for your excellent comments, I am delighted to hear you found the hotel excellent and the location perfect. We look forward to welcoming you back very soon. Kind Regards Dovile Vaitkevic Hotel Manager

"Good choice in London"

4
jessicagU1156IT, San Gwann, Malta 07/12/2017

If you have to go to London, be safe choosing this hotel. God position, well kept and nice employees. Breakfast is good as well and Staff always smiling at you. Highly recommended for business and even for leisure.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear jessicagU1156IT, Thank you for taking the time to submit a review in regards to your recent stay with us. All guest feedback is extremely important to us and we do appreciate your participation, as this is the only way for us to improve our service and find out what our guests are thinking about their stay. We look forward to welcoming you back to Best Western Mornington Hotel in a future and, in the meantime, I wish you all the very best for the festive season ahead. Kind Regards Dovile Vaitkevic Hotel Manager

"over night stay"

5
d1austin, London, United Kingdom 05/12/2017

my breakfast was included which was very pleasant, although it was streaky bacon, which i am not keen on! But there was plenty to choose from.Staff were lovely particularly a young girl, called Natalia i think, who made sure my tea was served nice and hot, and was very polite and charming. Would definitely use this hotel again. Its all so central and nice part of London.

"Business Trip - Precision"

5
User 04/12/2017

I stayed at the Mornington from 12 - 17 November 2017. Having business meeting scheduled one after the other, the hotel provided great service during my stay and to fit in a bit of sightseeing while in London, they are situated close to Hydepark, Lancaster tube gate. The room was a bit small, but for one person on a short stay no problem.

"One night stay "

4
Kirsty W, Edinburgh, United Kingdom 29/11/2017

I was in London for a work event at the Grovesnor at Hyde Park so this location was excellent. Hotel is in a nice area and not too noisy, rooms were small but clean and functional. Beds were comfortable, shower was pretty decent and hot. Breakfast in the morning was also fairly good, hot cooked breakfast, cereals and pastries. Also had a drink on our way back at the small library bar, bar guy was pleasant and chatty even at 1.30 am which was nice of him. Would stay here again.

"Good location, great little hotel"

5
al0kmathur, Birmingham, United Kingdom 27/11/2017

I stayed here for just a night at the end of November. My single room was just about big enough (though one has to remember this is Central London!), but overall the hotel exceeded my expectations - everything was more than satisfactory, but the most noticeable thing was how warm and welcoming the staff was. Natalia in the breakfast room was a delight, and Charlotte at the front desk was warm and courteous. I will happily stay here again.

"Nice!"

4
User 26/11/2017

Mornington hotel is placed very close to Bayswater and Hyde Park and the beginning of Oxford Street, Marble Arch end. The rooms are quite small but well organized and well decorated. The staff are friendly and it is a little bit of a "coming home feeling".

"A cosy experience"

4
Katerina S, Athens, Greece 23/11/2017

I stayed here for two nights in early June.Everything was satisfactory,the room clean and enough spacious for one person,especially loved the bathroom. The staff very helpful and professional,especially Laura,the nicest girl,props to her for making my stay comfortable. The position of the hotel couldnt be better,since its very well located next to a metro station and bus station.Very handy location as well if you re flying to Heathrow.

"Excellent stay at Hotel"

5
User 20/11/2017

Very helpful stuff to suggest restaurant and facilities nearby, Absolutely loved the room and breakfast, Highly suggested I also did liked the fact that you could order food from out side to be delivered to your room. A nice combination of cold and hot breakfast selection. Cosy lobby for late afternoon chilled drinking. fantastic for the price range and location.

"Holiday visit on November"

4
Jokke2016, Helsinki, Finland 19/11/2017

Location of the hotel is excellent. It is close the underground station. Staff was very polite and helpful. We stayed 5 nights and got a little bit larger room, which was excellent. We had some minor problems with WIFI connection, elevator and flushing of toilet. Surrounding area is pretty quiet. Close the Paddington station are some good restaurants.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jokke2016, I am delighted you chose Best Western Mornington Hotel for your accommodation in London. Thank you for your sharing your feedback and for highlighting our staff, location and a room. I would appreciate if you drop me an email to dovile@mornington.co.uk or give me a call on 02072627361 to discuss a bit more regarding your comments about Wi-Fi & a toilet. I do hope to have the pleasure of hearing from you or welcoming you back in a near future. Kind Regards Dovile Vaitkevic Hotel Manager

"Very poor do not stay here"

1
User 12/11/2017

I did not get the room I requested. The room was small and the hotel was very loud resulting in no sleep. Not worth the money I paid. I was moved after complaining but the second room was not really any better.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear tracey_rust, Thank you for taking the time to review your stay at Best Western Mornington Hotel. I am disappointed to read that your`s experience with us did not live up to your expectations. We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case. I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to dovile@mornington.co.uk or give me a call on 02072627361. I do hope to have the pleasure of hearing from you. Kind Regards Dovile Vaitkevic Hotel Manager

"Entertaining Customer "

4
User 11/11/2017

This was my third stay at the Mornington, I use it each year when attending a business awards dinner for my self, staff and customers. The hotel is very reasonably priced for its location, clean with helpful staff. We look forward to been back for next years conference

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Rob R, Thank you for taking your precious time to review your recent stay with us, I am delighted to hear you found the hotel being clean, well located and the staff helpful. We look forward to welcoming you back again in 2018! Kind Regards Dovile Vaitkevic Hotel Manager

"A week in London"

4
User 05/11/2017

Have stayed in this area many times although first time in this hotel. Loved this area of London and this hotel did not lessen any expectations. Ideal location to explore with easy access to Underground and or wander through Hyde Park. Staff extremely efficient and friendly. Our Twin room was ideal for us as it was away from the bulk of the guests and for the majority of time extremely quiet. Breakfast was ample and a wide array of foods to satisfy hopefully all tastes and cultures Will most definitely stay there again on any return to London. . .

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Julie W, Thank you very much for your kind words we are all very pleased to hear you have enjoyed your time with . We hope to welcome you back very soon. Warm Regards Dovile Vaitkevic Hotel Manager

"Adequate"

3
131geoffs, London, United Kingdom 31/10/2017

A bit out of the way. Everything was adequate except breakfasts. No bacon. No table cloths .so every thing slid on a polished top. Small tables for two. Room to small for a double bed. One of our couple had to climb over the other.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear 131geoffs, Thank you for your recent stay with us and your feedback. I am sorry that your recent stay was such a disappointment as can be seen from other reviews we receive many positive reviews regarding the breakfast. Please accept my sincere apology as it is clear that your personal experience did not reflect this. I hope that we will get a chance to welcome you back on your next trip to London. Kind Regards Dovile Vaitkevic Hotel Manager

"Weekend away"

4
User 30/10/2017

The hotel was easy to find and in a very good position to see London attractions. The room was a bit on the small side but comfortable. Staff were efficient and helpful. Hyde park just around the corner

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear AlanGrim, Thank you for this brilliant review of your recent stay with us here at Best Western Mornington Hotel. I will share your excellent feedback with all the staff , as I am sure they all going to be very delighted with your comments. We all hope to welcome you back in the very near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Dirty smelly room"

1
User 28/10/2017

Oh dear, this was a very disappointing stay. We booked an "executive suite" and were allocated room 102. Room smelt very stale and musty and the bathroom had clearly not been cleaned since the previous occupants. Only way we could put up with the room was to have the window open all the time. When we complained to the manager his attitude was that he could not care less. He offered us some air fresheners, perhaps not what you expect bering in mind the hotel's supposed 4 star status and room cost. I would recommend that you do not stay here, we will certaintly not be doing so.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Adrian, Thank you very much for choosing to stay with us on your recent trip to London and for taking the time to leave your feedback on Tripadvisor. I am sorry to hear that your time with us did not meet your expectations. I understand that our General manager have since been in touch regarding your feedback and I am very sorry that 10000 Best Western Award points added to your account has not compensated for the bad experience you have had. We hope we can welcome you back in the future under different circumstances. Kind Regards Dovile Vaitkevic Hotel Manager

"Surprising"

3
talesofcities, London, United Kingdom 18/10/2017

Everything is a bit different to what you expect from a 4-star central London hotel. First, location. It's close to two tube stations, but if you approach from Lancaster Gate, there's hardly any shop for snack etc. It's a completely different matter from Bayswater though. It's on a quiet road, set back from the main road by Hyde Park, but this advantage is rather undermined by the fact that the hotel isn't quiet (see below). Now, the hotel. I had a single room by the elevator; the noise that the elevator makes is extremely loud and it kept me up through the night. Not only that, the guests during my stay were inconsiderate - shouting, singing past 1am in the corridors and bedrooms, which is not the hotel's fault (though they should really make sure this is not acceptable), but the walls are very thin indeed. The room itself is lovely, clean, and nicely furnished. The interior in general is very nice. However, the bed was not the most comfortable. The wifi is variable.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback both positive and constructive. I am not sure if you are planning to return to stay with us but please rest assured I have shared your feedback with the team to review. I would like to apologise for the inconvenience caused by the lift noise. I have asked the engineers to see what can be done to rectify this. I hope this experience does not deter you from staying with us again as we would like to restore your faith in our services. Kind regards, Dovile Vaitkevic Hotel Manager

"Best Western Mornington is great"

5
GarnDeb, Mesa, AZ 17/10/2017

This htel is in a great location with easy access to the Tube and buses. The breakfast is plentiful, the room was cozy, the bed comfortable. It is easy walking distance to local pubs, Hyde Park, Kensington Palace, the Tube and bus lines.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear GarnDeb, Thank you for your wonderful review and five-star rating. We are delighted to reed your feedback and I have shared your comments with the team. We look forward to welcoming you back in a near future. Kind regards, Dovile Vaitkevic Hotel Manager

"Small friendly hotel close to Hyde park."

3
Dennis Z, Abuja 14/10/2017

The hotel is located very close to Hyde park and Lancaster gate tube state. Small friendly hotel though the rooms are rather small. The room we got had no view to speak of except the wall of a building close by. The hotel offers a nice breakfast though it charges it as extra. The hotel does not offer room service after 10pm but will provide menus for nearby fast food restaurants that offer delivery services.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Dennis, I am delighted you chose Best Western Mornington Hotel for your accommodation in London. Thank you for your sharing your feedback and for highlighting the breakfast we offer and our great location. I hope to see you again soon. Warm Regards, Dovile Vaitkevic Hotel Manager

"Excellent Customer service and location"

5
dianaguedesg, London, United Kingdom 13/10/2017

My boyfriend and I have stayed in the area before so I know that the location is perfect for tourists. I'm glad that I chose Mornington Hotel because I had a delightful week's stay. The staff, particularly Andre, was really friendly and eager to help, even to please. Great customer service, congratulations to the management. The room, although a tad small, (I knew that), was just the right size for me, and it was kept clean and tidy. Definitely recommended!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Dianaguesdesg, Thank you for taking the time to leave your comments on Trip Advisor. It's great to hear you enjoyed your recent stay with us at Best Western Mornington Hotel. It's always a thrill to hear such lovely comments about the team, Andre was over a moon after reading your feedback. We all hope to see you again soon. Warm regards, Dovile Vaitkevic Hotel Manager

"Fun in London"

4
Karenbhebert, Breaux Bridge, Louisiana 12/10/2017

This hotel is lovely. Very friendly & helpful staff. Great location, across from the beautiful Hyde Park! The Bar in this hotel is a good place to visit with friends. Very relaxed & quiet location. Close to the Lancaster Tube entrance. I would recommend this hotel to family & friends. Rooms are a bit small, but most are in this part of London.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Karenbhebert, Thank you so much for your very valuable feedback. I will share it with the team. I am very pleased that you found the hotel to be nice and conveniently located. Hope we will have an opportunity to welcome you back very soon. Warm Regards, Dovile Vaitkevic Hotel Manager

"Good Hotel, Ideal for Royal Albert Hall"

4
Krystof, Bracknell 06/10/2017

We stayed at the Mornington for 1 night on October 5, 2017. The hotel is easy to find, just minutes from Lancaster Gate tube. Our room was compact but clean and comfortable. We got quite a good deal on the price so maybe that's why we got a smallish room. However, we only wanted somewhere to crash for the night so it was not an issue. Bathroom had a nice shower, sink area and loo. Towels were nice and fluffy. Bed was quite firm. There was also a tv (with free to air channels), hair dryer, safe and ironing board / iron. Tip: when you check in, enquire about breakfast. If it is not included in your price then reception can sell you vouchers that are cheaper than paying when you go down. If it's a nice day you can walk through Hyde Park to the Royal Albert Hall in about 15 to 20 minutes depending on how many times to stop to look at / photograph the many wonderful sights in the park

"Great experience "

5
User 02/10/2017

We arrived at the Mornington Hotel september 27th and even though we were there hours before check-in we got our room immediately. The room itself were on the smaller side but it wasn't a problem. The room was clean and very nice (in terms of decorations and furniture). During the week we stayed at the Mornington Hotel we experienced minor issues such as the light not working probably - But when we told the straff the problems were fixed immediately. The breakfest was delicious and always fresh. Whenever we were taking with the straff they were sweet, polite and always helpfull. All in all I would definitely recommend the Mornington wrether you are on a holiday or travelling with work.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Catarina L, Thank you for your review and your recent stay with us. I am delighted to read that your stay was great and our staff looked after you. We have a strong team of employees,who take delight in ensuring our guests have a special and memorable stay with us. It is wonderful to know that your time with us was so enjoyable and we look forward to welcoming you back again on your next trip to London. Kind Regards Dovile Vaitkevic Hotel Manager

"Excellent value, perfect location."

5
User 01/10/2017

I took a chance on a last minute deal on booking.com It was much cheaper than the place I was going to stay in so decided to book it. It was perfect - I was allowed check in early with no problems, the room was very clean and cosy and it's in a perfect location just a few minutes walk to Lancaster Gate station and a short walk to Paddington Station and Hyde Park. The breakfast was excellent with plenty of choice - everything you would expect from a hotel breakfast. The young gentleman who is a trainee at reception was particularly helpful and courteous and he comes across very well. Thank you for a lovely stay and will definitely return. :-)

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Sophie G, Thank you very much for such a detailed and thoughtful review. I am delighted your stay was so memorable and thank you very much for mentioning our staff. I have already passed your feedback to him. It is wonderful to know that you had a great stay with us and we hope that you will find yourselves back in London in the not too distant future, we would love to welcome you back. Warm Regards Dovile Vaitkevic Hotel Manager

"My experience with BW Mornington Hotel, London, UK"

5
mariannekarlsen59, Oslo, Norway 28/09/2017

I have stayed at this hotel several times and my experience is just getting better each year. The staff are so helpful and the breakfast serving has improved a lot since my first stay. The location could not have been much better, near to Hyde Park/Kensington Park and Oxfort Str, Queensway, Notting Hill and Paddington within walking distance. The towels in the bathrooms are so thick and cosy, you can wrap yourself in them, you alson get shampoo, soap bar, shower gel and body lotion.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Mariannekarlsen59, Thank you for taking your time to review your visit and for leaving such a positive feedback. We really do appreciate our guests comments, and we are so delighted that you had a great stay with us. Our aim is to deliver the highest level of service and I am pleased we achieved this during your time with us. I will make sure I share your compliments with the rest of the staff. We look forward to welcoming you back again on your next visit to London. Warm Regards, Dovile Vaitkevic Hotel Manager

"got a free upgrade :)"

5
Kevin H, Reading, United Kingdom 25/09/2017

Arrvied early and staff were very helpful and took our bags while we went out for the day. When we returned we received a free upgrade and the bag was already in the room and the bed was upstairs and we had seating area downstairs :)

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Kevin H, Thank you for sharing your experience at the Best Western Mornington Hotel. With a mission to provide an excellent customer service, we take great pride in serving your needs and I am happy to hear that we have met your expectations. Thank you for staying with us and we hope you choose to stay with us again whenever your travel needs bring you back to London. Warm Regards Dovile Vaitevic Hotel Manager

"Convenien location for Kensington Gardens in quiet residential area"

5
B W, Chester, United Kingdom 18/09/2017

Stayed here for 1 night as had excellent deal from booking.com. Check in was quick and efficient. Was allocated a double economy which could only be described as compact. Great for 1 night and single occupancy, but might feel claustrophobic with 2 occupants for any length of time. The bathroom was also compact. The clever design made the most of the available space, room was nicely decorated, very smart and clean. Only downside was lack of bar meals. There were a choice of 2 different frozen meals so had to go out to find something. Had an early start so can't comment on breakfast. Room was opposite a local pub and people were drinking outside but couldn't hear any noise inside my room. The hotel is very convenient for local tube and Kensington Gardens and felt safe when out on my own early evening. I would stop here again if I found a similar deal.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to review your experience at Best Western Mornington Hotel. We are pleased to read you enjoyed your time with us and certainly hope you will be visiting us again on your next visit to London. Kind Regards Dovile Vaitkevic Hotel Manager

"Great location"

4
User 16/09/2017

Fantastic location. 10 minutes walk from Paddington station. 5 minutes walk to Hype park and Lancaster Gate underground station. Staff very nice and helpful. Room small and basic but has everything you need, especially for business trip. Will be back if on business but not for luxery Holliday!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Gerard H, Thank you so much for staying at Best Western Mornington Hotel whilst in the City. We greatly appreciate your kind comments about the staff and are very pleased that you liked the breakfast and our location. We look forward to welcoming you back on your next visit in London. Kind Regards Dovile Vaitkevic Hotel Manager

"Not very good value for the money."

2
User 16/09/2017

The room was small and dark. We paid for an executive room, but we never got it. The internet did not work. Breakfast was fine. It was too expensive eventhough we didn"t pay full price. The area was fine.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear jan_nielsen16, Thank you for your review, we value all the feedback we receive and thanks for your time in leaving it. I am very sorry to hear your comments and please accept my sincerest my apologies that your stay did not meet your expectations. It is disappointing that we have failed on this occasion and please be assured that your comments has been already shared with a team. I hope that you will consider staying with us again, if so please contact me directly by emailing to dovile@mornington.co.uk where I will personally look after your booking. Kind Regards Dovile Vaitkevic Hotel Manager

"Very Ordinary"

3
terrybarter52, South Yunderup, Australia 16/09/2017

This hotel has a fantastic location being only a few minutes walk from the Paddington area of London's West End. Upon arrival you notice how nice the exterior of the hotel is and, once inside, you also notice the nice reception area and alongside the Library Bar. Our greeting and check were fine but that's where it stopped for my wife and I. The rooms are like "matchboxes" and the bathroom is definitely a one person at a time situation. The foot of the bed is only a few inches from the wall so it is not the easiest of rooms to get around in. The floor in our room creeked so getting up during the night was disturbing for my sleeping wife. The breakfast provided was excellent with a good range of foods but they did not keep the cooked food hot at any stage which spoilt the overall dining experience. The housekeeping staff left a lot to be desired and we even had to ask reception to get our room service after 4pm on one particular day. Twice we went out early in the morning, around 9.30am, but come 4pm or thereabouts when we returned our room had not been touched. Overall not the greatest hotel experience we've ever had but it served a purpose. Would not stay there again when in London.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear terrybarter52, Thank you very much for your review of your recent stay at Best Western Mornington Hotel. We are sorry to hear that the room size and the bathroom was not up to the standard you've come to expect from us. We value every single guest feedback as we strive to improve with each and every stay, so I would like to apologise that your stay did not meet your expectations. It is disappointing to read that we have failed on this occasion and your comments has been already shared within a team to make sure that this do not happen again. We do hope to welcome you back again in the near future. Kind Regards Dovile Vaitkevic Hotel Manager

"Worth a look"

5
Ben D, Llandudno, United Kingdom 14/09/2017

We used the hotel as our base for London and a theatre visit, Found the hotel well placed,friendly staff and close to a station, the room we were allocated was spacious clean and larger than expected for London

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Ben D, Thank you for taking the time to share your review about your memorable experience at the Best Werstern Mornington Hotel. We are delighted to note that you had a great stay and we look forward to welcoming you back again soon on your next trip to London. Warm Regards Dovile Vaitkevic Hotel Manager

"Exceptional customer service! "

5
User 08/09/2017

I stayed for a few days at the BW Mornington and the staff members went out of their way to help with a problem I had with my luggage and even followed up with me after my stay to assure me that the issue had being taken care of. The hotel is very cozy at an excellent location and the breakfast is perfectly delicious to start the day off! Would highly recommend anyone to stay!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Effie, Thank you so much for staying at Best Western Mornington Hotel whilst in the City. We greatly appreciate your kind comments about the staff and are very pleased that you liked the breakfast and our location. We look forward to welcoming you back the next time you're visiting London. Warm Regards Dovile Vaitkevic Hotel Manager

"Great location and customer service"

4
london0574, Philadelphia, Pennsylvania 03/09/2017

We stayed here for one night. Perfect location, 10 minute easy walk to Paddington Station, 2 min walk to Lancaster Gate tube station. Room was comfortable and clean. Great value for central London! Staff was friendly and helpful.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear london0574, Thank you very much for having taken some of your precious time to share this wonderful review on Tripadvisor following your recent stay with us. I am delighted to see that your expectations were exceeded on all fronts, and hope to have the pleasure to welcome you back on your next trip to London. Warm Regards Dovile Vaitkevic Hotel Manager

"FANTASTIC SERVICE!!!"

5
User 02/09/2017

I stayed at the BW Morington hotel only a few days ago as my sister lost my car keys at the Carnival, considering the unfortunate circumstances we enjoyed our stay all thanks to Julio and is kindness!

"A Pleasant Stay"

4
Lin M, Tijeras, New Mexico, United States 31/08/2017

My wife and I stayed here for five nights and enjoyed it very much. The room while small was clean and the bed was very comfortable. Their breakfast was fabulous and the hotel is conveniently located. Hyde Park is a half block away and the underground is two blocks away. There were several nice places to eat within walking distance and there were several money exchange places also within walking distance. The staff with one exception was very friendly and most helpful

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Lin M, Many thanks for your recent stay with us and filling out a great review. Be assured it will be shared with the staff. We look forward to welcoming you back in a near future. Kind regards Dovile Vaitkevic Hotel Manager

"Great Location"

4
Breeanna10, Edinburgh 30/08/2017

Clean , friendly hotel with helpful receptionist staff, always happy to answer questions. Rooms we stayed in on 5th floor were small and basic (no fridge) but decor was modern and we had much needed air- conditioning unit as we had chosen a very hot weekend . Close to Hyde park and Kensington gardens, if your looking for a great location this is the hotel for you. Lanchaster gate tube station is only minutes walk away which means you're never far away from any where you want to travel to in London.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Breeanna10, Thank you for reviewing your recent stay with us. I am delighted that you enjoyed your stay with us. Hope to see you again soon. Best Wishes, Dovile Vaitkevic Hotel Manager

"Well located"

3
shostito, Abuja, Nigeria 29/08/2017

The hotel itself is well located to most parks, Paddington station, bus stops, oxford street, etc. Hotel lay out is quite confusing, stairs, doors, and too many Conners can be tiring. Rooms are okay but a bit small. Never trust the pictures you see online. No concierge service so be prepared to handle your luggages yourself. The best part of the hotel is breakfast, enjoyed the selection of food

"Great location and reasonably priced"

4
User 29/08/2017

Less than 5 minutes walk from the nearest tube station, 10 to Kensington High St and 20 to Oxford St. Very reasonably priced considering location and quality of room. Staff were friendly and polite. After half an hour, the reception called our room to ask if everything was ok, which I thought was a nice touch. Only downside was a few nasty cigarette burns to the bathtub which made having a bath highly unattractive, which was a little disappointing.

"Surly and Unprofessional Staff, Plus Overpriced and Insufficient Room Detracted From Our Stay"

2
BadBucks, San Francisco, CA 23/08/2017

We had quite a different and unfortunate experience at the Best Western Mornington when we stayed there this past June. First of all, we urge travelers to check various discount websites for their rates. Our reservation was made far in advance, and when we arrived, likely due to Brexit and recent terror attacks, multiple sites' room rates were less than 1/3 of what we paid (we paid almost €300, and the listed rates ranged from €78 - €95). When we arrived, there was a welcome note from the manager in our room, stating that we had been upgraded. Our room was so deficient that we cannot imagine what we were upgraded from. The sofa was stained, the overhead light only worked intermittently and there was no outlet in the bathroom. There was a towel warmer in this bathroom whose on-off switch was in the living room, six inches off the floor and hidden. In addition, the hair dryer was permanently affixed inside the main room's closet, twenty feet away from the bathroom and thus, unusable. One afternoon we returned to the room in the late afternoon to find our room had not been serviced, apparently because they take care of checkouts first. When we called the housekeeping department, they then informed us that they doubted they would be able to clean ours that day. A variety of unsatisfactory details pursued, mainly due to their internal miscommunication and surly, untrained staff. This was our final stop on a three-week journey comprising six different hotels, all in Italy. We had outstanding experiences everywhere else. However between our experience while here and with our totally unsatisfactory subsequent multiple follow-ups with the manager, we feel we had to warn people that this place needs significant lessons on providing top notch customer service as well as cleaner rooms and more efficient amenities.

"Wedding anniversary"

4
Chris H, Uxbridge, United Kingdom 21/08/2017

We wanted a day/night in London see the sights and have a meal for our wedding anniversary with a night in the capital. Found this hotel to be a lovely hotel off the main road and just the right size and very relaxing. From the moment we entered the hotel right to the time we went to check out we were looked after. Room was very good value for the money and the bed very comfy. Hotel is 5 minutes from the tube station and not far from bars and restaurants and hyde park. Staff very helpful and made our stay special. Would stay again.

"Great location"

4
Joe T, San Diego, California 20/08/2017

A nice small hotel located near Lancaster Gate (currently closed for remodeling).  Paddington, Queensway, and Bayswater are about a 15 to 20 minute walk away.  There are a small number of bars and restaurants nearby.  The atmosphere in the lobby is nice with a small bar off to the side and plenty of comfy chairs and couches to sit.  They also have a library with a nice variety of books.  The library bar is open 7/24 which is great for those coming and going at all hours. Staff is friendly.  There is no one working the door so you have to carry your baggage up several steps as there is no ramp.  The hotel has a weird layout with split level floors.  The place the elevator, hallways, and rooms seem to be a little cramp.  I had a single room overlooking the back street and it was a little tight.  A review mentioned the bar behind the hotel may make a lot of noise but I did not notice anything from my room on the second floor over my 3 night stay. Since I was only in my room to sleep and shower, it was more than adequate.  If you have breakfast included in your stay, go early or late as it can get crowded.  I skipped breakfast my first day as the line was long to get in and I wanted to get out to start some sightseeing.  The breakfast area is small and may feel claustrophobic but it is bright.  The food was good and there is a nice selection of items.  I like the small atmosphere of this hotel.  I would definitely stay here again.

"Lovely hotel inside"

5
User 15/08/2017

Lovely hotel lovely staff stayed in room 305 single bed and the room I felt was very spacious. Definitely would stay there again. Excellent location and a 5 min walk from Lancaster gate underground station and over the road from hyde park. Do not be put off with the outside of the hotel it is lovely inside. Stayed on July 2nd 2017

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to post such a wonderful five star review of your recent stay here at the Best Mornington Hotel. I am delighted to learn that you enjoyed all aspects of your stay from our well appointed rooms, location and the staff. I very much hope to have the pleasure of welcoming you back again on your next trip to London. Warm Regards Dovile Vaitkevic Hotel Manager

"Great location."

4
thetwoofcups, Baltimore, Maryland 12/08/2017

The hotel is pretty close to Paddington station (10 minute walk), which is convenient for many Underground lines and where the Heathrow Express comes in. It is also extremely close to Hyde Park, which was lovely to stroll through. We got a pretty good deal via a booking website, so it was also quite affordable - even the front desk staff commented on the deal we got. The wifi speed left something to be desired, but that wasn't a big deal. Overall though, we had a good stay.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for posting such a fabulous review of your recent stay with us. I am thrilled to learn that you had a great stay and thank you for sharing your detailed feedback with other travellers. Once again, I appreciate you taking the time to review your stay and I sincerely hope to have the pleasure of welcoming you back on many future occasions. Kind Regards Dovile Vaitkevic Hotel Manager

"Great location"

4
djhouk1, Muncie, Indiana 10/08/2017

This is a mid range hotel that is in a great location between Paddington Station, which is where the Heathrow express comes in, and Hyde park. Only 5 blocks between them all. They stored our luggage at 9 am. In the morning and we walked through Hyde park to Kennsington palace where we took a tour then walked down to Harrods and looked around and ate. Going back you have to be careful it is easy to get confused where the hotel is. A lot of angle streets and I did not pay much attention when we left. They have a great breakfast and a fantastic staff. The rooms were average and not very many electrical outlets, but we got by. There is just a small plaque on the building that says Mornington Hotel but that is it. Easy to miss first time. Would diffinatly go back.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Djhouk1, Thank you for staying with us and taking the time to write the review. I am very pleased that you had such a wonderful time with us and loved everything from the service, the staff,the location of the hotel and the breakfast. We all look forward to seeing you again on your future visits to London. With warm regards Dovile Maziliauskyte Hotel Manager

"Ticks all the boxes"

4
smanamana_10, cornwall 10/08/2017

This is what might be called a value hotel. Not big and swanky but perfectly adequate for a few nights in London. Excellent location, near bus, tube and park but in a quiet street so no noise. Air con good, room large enough, clean, pleasant staff and an excellent breakfast. What more do you need ?

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Smanamana_10, Thank you so much for your kind words. We are very grateful for your review and we are so happy that you enjoyed your stay with us. Our location is very convenient close to a tube station and also the park. Our staff does its best to accommodate all of our guests' needs and we are pleased that you have experienced a great service and had a great time with us. We hope we can welcome you back on your next trip to London. Warm Regards Dovile Maziliauskyte Hotel Manager

"Great location for Hyde Park"

4
lyon_traveller, Lyon, France 08/08/2017

Great hotel with friendly service and clean rooms. Good breakfast buffet. Location is really good, very close to Paddington for heathrow express, to metro station Lancaster gate and very close to Hyde Park. The museums are also walking distance ( V&A, science, Natural history museums).

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear lyon_traveller, Thank you for your feedback and your recent stay with us. We are so pleased that you had a great stay with us. Our location and the rooms are one of our unique selling points and it is fantastic to learn that you appreciated both. Thank you also for highlighting the friendliness of our staff. We are really looking forward to seeing you again in the near future. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Excellent hotel!"

5
JohTha, Jonkoping, Sweden 08/08/2017

Me and My sitter spend three nights at this hotel and we were extremely satsified with the accomodation! The room was modern and CLEAN! The area was nice and the tube just a short walk away. The breakfast was great and the staff at the hotel was kind and helpful. We will defenitly stay here again!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Johtha, Thank you so much for choosing Best Western Mornington Hotel for your recent trip to London. We are so grateful for your review and happy to see that you had a great stay with us. Our team are our greatest asset and we are delighted to see that they took such good care of you. We do hope that we can welcome you back again on your next trip to London. Warm regards, Dovile Vaitkeviciene Hotel Manager

"Nice hotel"

5
NoviaAmelia, Jakarta, Indonesia 04/08/2017

This hotel located near with the Paddington station and also near with Hyde Park. So, you can walk around the park to go to the Buckingham Palace. But if you wanna go by train you can catch the Tube from Paddington station (5min walking from the hotel). While about the hotel, it's nice and comfort hotel and my suggestions if you stay there, please asks for a nice view (because previously my room view was the wall from the other buildings). But, overall it was nice and worth hotel to stay.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear NoviaAmelia, Thank you so much for taking time to review your recent stay at Best Western Mornington Hotel. Your 5 stars review make us proud of the service and the facilities we do offer to all our guests,and your kind words are the best rewards for all of us. We are so happy to read that you have appreciated the great location of our hotel, located just few minutes away from Paddington station, Buckingham Palace and beautiful Hyde Park. We really hope to have the pleasure to welcome you back again on your next trip to London. Kind Regards Dovile Maziliauskyte Hotel Manager

"BEST WESTERN MORNINGTON HOTEL LONDON HYDE PARK"

3
Iain4545, Arbroath, United Kingdom 01/08/2017

Travelled here in June. My Husband and I have used Best Western Hotels for years and was disappointed. we were supposed to have had an Executive Room. The room was very small and did not have the facilities that usually go with a Best Western Executive Room. There was no seating area, no fridge, and the choice of beverages were poor, we had one packet of biscuits (two biscuits per pack) between two. The Breakfast Room was very small and lacked the usual standard of selection, the coffee was disgusting and became undrinkable by the end of the week.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Iain4545, Many thanks for choosing to stay with us and for taking the time to review your stay. I am disappointed to learn of you rating your stay so poorly and of the challenges that accompanied your stay with us. I am especially sorry that we were not informed about your unhappiness during your stay, as I feel sure that we could have found a room more suited to the needs of your stay. We would love to have you back so that could restore your faith in our service. On that occasion, please, kindly contact me on dovile@mornington.co.uk and I will be more than happy to personally to care of your reservation. Kind regards, Dovile Maziliauskyte Hotel Manager

"Visit"

1
User 29/07/2017

I am in London for a month,but my trip had to start a day earlier than expected and didn't book that one extra night in my Hotel and as they didn't have availability anymore,had to book just one night at this place (soooo glad it was just one night!) At the beginning, upon first inspection I thought the room was OK. Freakishly small yes, and smelled funny, but hey! It was just me for just one night so...WTH..But then, when I laid on the bed and rolled, I almost fell over to the floor, felt like a force was pulling me to one side. Well, that force was gravity, as I realized the frigging room floor is tilted to the left!. Seriously to enter the bathroom you feel like you are going down a hill..Literally! I felt like in that movie Inception scene..There's that... Then when I took a shower I actually almost had a bath..not because there was a jacuzzi or a bathtub. But because the pluming in the shower was blocked!! The thing almost flooded..Disgusting.! What bothers me is that at these establishments they always are so eager and puntual in taking your money.. TOTALLY OVERPRICED BY THE WAY..but when it comes to replying to a guest complaint or request or to improve or maintaining the basics services any (even 2 stars) hotels SHOULD have, it seems like they go deaf, blind and mute.. I WOULD NOT come back to this hotel and definetly WOULD NOT recommend.. But hey, maybe it was just me, that won the s****y room lottery...

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you very much for choosing to stay with us,and for taking the time to leave your feedback on Tripadvisor. I am sorry to hear that your time with us did not meet your expectations, and would greatly appreciate the opportunity to speak with you further. Could you please get in touch with me by emailing to dovile@mornington.co.uk , so we can discuss more detailed. I look forward to hearing from you soon. Kind Regards Dovile Maziliauskyte Hotel Manager

"great base for business"

4
tufla, Cheshire, United Kingdom 28/07/2017

The standards at Best Western particularly the interiors public rooms and bedrooms are always to a high standard. I did not have the room I asked for but the young man on Reception was very helpful and did find one on a high floor. Though the other Receptionist butted in to his conversation with me to inform me I did not book that room. I did find it embarrassing for the young man and very rude and unprofessional of her.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Tufla, Thank you for your feedback and your comments about the team. They make all our guests feel special and are always welcoming, so I am very disappointed to read your comments about one of our receptionist. I have passed your feedback to all of them and will make sure this do not happen again. Once again my sincere apologies and we hope to see you again in the future, please contact me personally at dovile@mornington.co.uk and I will personally take care of your booking for you. Kind Regards Dovile Maziliauskyte Hotel Manager

"Great Location"

3
Jean L, London 24/07/2017

The Hotel is a 5 minute walk from Lancaster Gate Underground Station, and about 10 to Hyde Park. Our double room had two chairs which in our experience is something of a rarity. We had no view from our room - only onto a a blank brick wall. There was no fridge, but the bed was reasonably large, and comfortable. The bathroom ( no bath but good shower ) was adequate. One day we ran out of toilet paper, and each day were given a replacement ( ie additional ) hair conditioner, rather than shower gel. Breakfasts were good, on Friday and Monday, but disappointing at the weekend.- ran out of orange juice, and had what seemed a long wait for it to be refilled ; similarly we had to wait for glasses, and the speed of topping up what was on offer was slow. There appeared to be a lack of Breakfast staff on both Saturday and Sunday. Having said that, the staff were friendly, and helpful

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jean L, Thank you for taking the time to write your review. We are pleased you enjoyed your time with us and the local area. In regards to the breakfast experience I have passed your comments to our restaurant team and provided some extra training to make sure that this do not happen again. We hope to see you back with us in the future. Kind regards Dovile Maziliauskyte Hotel Manager

"Excellent location for Hyde Park"

5
SteveW1988, Coventry, United Kingdom 19/07/2017

First stay at this hotel. Very enjoyable. Very comfy. Despite being a small room due to it being a single room, it provided everything I needed for a one night stay. After attending the BST festival it was ideal to get to. Close to tube station (Lancaster Gate if it's open). Air con in room is good! My only gripe was that the extractor in the bathroom runs constantly even when the light is turned off? I only figured this out after having a much disturbed nights sleep to start with after thinking the noise was being generated by the air con - getting up and turning the air con off, changing temperature hoping it would stop. It wasn't until after using the shower room and closing the door behind me I realised it was the extractor after all! So note to self; always close the bathroom / shower room door even when not in use :) Excellent breakfast. Available at £10 if booked upon check in or £15 if wish to decide on the morning. Plentiful and large selection of options such as cereal, fruit, fry up etc. Staff very polite. Only too happy to answer questions and hold onto bags upon departure if you wish to venture around before leaving for home. Would definitely stay again

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear SteveW1988, Thank you very much for your kind 5 stars review. We are glad to see that our impeccable customer service in addition to our perfect location and excellent breakfast were able to meet and exceed your expectations. We are all looking forward to welcoming you back soon. Hopefully sooner than later! Warm Regards, Dovile Maziliauskyte Hotel Manager

"Very nice hotel ideal location for concerts in Hyde Park"

4
seanystanley, Manchester, United Kingdom 16/07/2017

Stayed here when attending a concert in Hyde Park. Great location within walking distance of the park. Paddington Station a 10 minute walk away. Very clean, helpful staff. Can't comment on the breakfast as we didn't have it.

"Fantastic Service"

5
Karolina V, London, United Kingdom 12/07/2017

We booked this hotel as an easy option for our family to stay nearby where we live for a few days. We booked with Laura and another colleague a month prior and they were both so welcoming. Once arrived to check in, the staff continued to please - showing how well they know other cultures and giving clear directions. The room was very clean, in very good condition and facing a quiet street. The breakfast was good as well even-though our family is known to be picky with food. We would really recommend staying and once again would like to thank Laura who looked after our booking.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Karolina V, Thank you so much for choosing Best Western Mornington Hotel for your recent trip to London. We are so grateful for your review and happy to see that you had a great stay with us. Our team are our greatest asset and we are delighted to see that they took such good care of you. We do hope that we can welcome you back in the near future. Warm regards, Dovile Maziliauskyte Hotel Manager

"Decent room"

4
missdixon, Halifax, United Kingdom 11/07/2017

The hotel was convenient for Lancaster Gate tube station and Hyde Park. The staff were friendly, the room large and comfortable and the breakfast decent. The bathroom lacked a bath and had a ledge to step over for entry - a recipe for a stubbed toe. Otherwise it was fine.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Missdixon, Thank you for your high score. We are so pleased that you had a great stay with us. Our location and the rooms are one of our unique selling points and it is fantastic to learn that you appreciated both. Thank you also for highlighting the friendliness of our staff. We are really looking forward to seeing you again in the near future. Warm Regards, Dovile Maziliauskyte Hotel Manager

"Great location for BST"

5
tom f, lincs 11/07/2017

Stayed here for BST tom petty concert in Hyde park. Perfect location. Air con rooms great breakfast friendly staff. Book direct with hotel for best deal Lancaster Gate tube station 5-10 walk away. Small grocery store nearby 20 min walk to marble arch

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Tom F, Thank you so much for your review and the high score. I am so thrilled that you loved your stay again and we cannot wait to welcome you back in the near future. Warm Regards Dovile Maziliauskyte Hotel Manager

"Good rather than average but it does have some quirks"

3
Basill_Mo, Ballarat, Australia 10/07/2017

This place is good rather than average so with this review you have to read. Check in was with a Polish young lady who I think had issues with our Aussie accent. Not her fault or her problem, but she was very nice and very helpful. Next the Bar which is situated right next door to reception but does not have any independent staff so in order to get service you are at the whim of travellers checking in so if you want a drink and they are busy in reception then be prepared for a wait having said that not a bad spot for a drink. Next getting to your room. Achieving this aim is either by lift or stairs. For reasons of her own my wife will avoid using lifts where possible. This raises two issues. The first is this hotel of two mansion houses joined together meaning to set of owners stair and a myriad of other stairs so it is easy to get lost. Very easy as my wife found out on the way up and I found out on the way back down. She had to be rescued by a member of staff. Secondly because of the age of the property I dare say it is heritage listed which means no changing of the stair cases. This is something of a disappointment because they are steep and dangerous. Walked up them twice and down them twice and never again. The hand rail is built for people who were 5' 7" to 5' 9" and I am 6' 2" which means they are no longer appropriate. I could barely touch the hand rail let alone grab hold of it so yes as said dangerous. Perhaps if they were to put a rail on the wall at an appropriate height, that may improve things. Looking down from the first level to the ground floor they were so steep that my heart was in my mouth and after the second time I refused to use them. The rooms. We asked for the largest bed possible closest to the ground floor. We got the third floor and were told we had a king bed. Sorry guys, I don't know how you define a king but this one wasn't even close somewhere between a double and a queen still it was comfortable and because the room was small and I mean very small we chose to live with it. The room was user friendly enough and I am sure that there were better rooms but I twernt complaining. Oh The Bathroom: Nearly forgot. Ours was small but efficient. The location was central enought and there is a brilliant little Italian restaurant around the corner. Good luck and I hope you find my review helpful.

"Very impressed."

5
crackingbloke, Northampton 10/07/2017

As with all central London hotels the room was on the small side. We had very kindly been upgraded to an executive room but due to stairs in the room and my wifes mobility problems we had to refuse the room, shame as it was very nice and kind of the staff. The Staff were without exception excellent. Polite, helpful, who could ask for more. Caroline on reception was exceptionally pleasant and helpful. Breakfast was also brilliant and the staff very attentive. Avery good staff to guest ratio.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Crackingbloke, Thank you for choosing Best Western Mornington Hotel for your recent stay in London. I am pleased that the staff has been helpful. We strive to deliver a warmer welcome at all times and I am very happy that we achieved this. We hope to welcome you back again in the near future. Kind Regards Dovile Maziliauskyte Hotel Manager

"Scam"

1
jessicajervis, London, United Kingdom 04/07/2017

Do not stay here !! They cancelled the room I booked so they could profit from selling the room at a higher rate. The excuse for cancelling the room were bizarre at best. They then asked me to pay 3 x the price. Very rude and unhelpful staff. You risk having no where to stay if you book this hotel. Or you end up paying a premium on arrival. Complete Scam.

"Great Location"

5
IheartIreland, Orlando, Florida 03/07/2017

This hotel is in a fantastic location. It's close to several tube stations including Paddington. It's also very close to Hyde Park which is a must see, so peaceful and beautiful.The staff were wonderful and helpful with anything I asked them. My room was adorable and very comfortable. I had a wonderful stay here and would stay here again.

"Great location with well equipped room"

4
User 03/07/2017

Stayed for just one night in a single room. Single room had everything you could need and was nicely done out. Staff were helpful and friendly. Only negative was when going down for breakfast there was a horrible almost sewerage smell just outside the dining area and also feel the dining area could do with being bigger. The location for the hotel was fantastic and just a couple of minutes walk from the tube.

"One night stay. "

3
User 02/07/2017

We can't fault the staff at this hotel very friendly and approachable especially in the breakfast room. However our room was in the basement, the bathroom didn't have a blind on the window. As we were on street level this meant people could walk past and see you on the toilet. The glass is frosted slightly but would feel more comfortable with a blind. The room was clean and quite spacious. Bed was ok you could feel the springs in the mattress. Also we had a very odd buzzing noise every so often, think this might have come from the air conditioning unit. Breakfast was good, nice buffet and as I mentioned above the staff were lovely. This hotel is in a good location it's about a 10 minute walk from Paddington. We might have just been a bit unlucky with our room.

"Just ok"

3
jlindajen2427, northamptonshire 01/07/2017

We booked this hotel as we were attending a concert in Hyde park, ideal location for getting into Hyde park but the hotel itself was a bit poor. Arrived at 2pm to check in, room not ready so missed several of the support acts. Room small, big bed that took up pretty much the whole room. Safe wouldn't lock but was replaced when we asked, air con didn't work and as we where on the 4th floor the heat was overwhelming and the room felt claustrophobic. Only mirror in the room-not close to a plug socket so really difficult to do my hair. After the concert we wanted something to eat on arrival back at the hotel we were told there was no food and we were handed a pizza menu to order a takeaway, for a supposedly 4 star hotel I thought this was very poor. Breakfast good, freshly squeezed orange juice a nice little extra. Would I stay here again? Possibly for its location but I'm more likely to try the Corus hotel across the road next time we are visiting Hyde park.

"Great location"

4
Shawna1002, Mission Viejo, California 22/06/2017

This hotel is quite lovely. There were three of us (one of us is 6' 6" tall) in a very small room so we didn't spend a lot of time in the room other than sleeping, but the room was comfortable with nice beds and large windows. The breakfast buffet was really great with a large selection of breakfast items. My favorite were the lovely, fresh, croissants. I loved the location as it was very near a great pub, super close to Hyde Park and a short walk to the bus stop. The staff were friendly and helpful. I would definitely stay there again.

"First trip to the UK"

3
Roadglider11, Ventura, Ca 21/06/2017

This was our first trip to the UK. The hotel itself was ok, we where close ( 1 block ) to Hyde Park. What we were surprised about was that this Best Western had no free breakfast. My wife and I will usually stay at Best Western, get up in the morning and while having breakfast discuss our plans for the day. I'm not a cheapskate but why pay £ 10 each for a breakfast at a hotel when we can go out and find a local place and pay less or the same and enjoy the locals. Also it seems like every time we asked the desk person for directions, they either didn't know where the place we wanted to go was, or they gave us wrong directions. You would think if you work at a business in a particular city, you would know where things are, especially working at a hotel. Would I stay here again, probably not. I would look for another. Again this was our first trip to the UK, but it will not be our last as we now have family living in England. The hotel was very clean & comfortable, I just expected it to be a bit better.

"Really good value"

5
Dave T, Newcastle upon Tyne, United Kingdom 20/06/2017

We booked this as one of booking.com deal and it was well worth it. Doesn't look too much from the outside but inside its really nice. Yes some of the furniture in the communal areas are a bit funky (lime and silver sofas) but we liked it. We were on the top floor and it was corner room but it was more than big enough and had everything you needed, shower, bath, double bed, TV, iron, hairdryer, ironing board, safe etc etc. I know some people have complained about the breakfast area in reviews as it has no windows and no natural light however we have been to quite a few places like this and wouldn't call it an issue at all.

"You could have better options in the same area"

3
Soledad M, Buenos Aires, Distrito Federal, Argentina 19/06/2017

The hotel has no services to be a 4 star hotel. It is very nice looking because it was renovated 2010 but the rooms are extremely small. Bathroom is new but tiny. the hotel doesn't offer restaurant, nor vending machine, nor ice maker, nor refrigerator in the room to keep cold sanks or beverages when you are with little children. we didn't feel confortableduring our stay. The beds are comfy and the breakfast is awesome. So if you are looking for a good breakfast to start your day in the busy London, this is the hotel for you. If you travel with kids this is not a good option. It is located in a nice and quiet area but no groceries, supermarket near. There is one good italian restaurant around the corner and 2 english bars , but children are not allow to come in for dinner. This is my third time in London and i usually stay around the Hyde Park. you can find better options in the area for same price.

"Mostly good experience"

4
MtAiryDude, Philadelphia, Pennsylvania 18/06/2017

This hotel is well kept, and is centrally located about a 6 to 10 minute walk from the Paddington underground station; the Lancaster Gate station is much closer, but was closed for renovations during our visit (June 8-12). The staff is courteous and helpful, and was very accommodating of our requests (moving us to a different room after the first night, and allowing us to leave a large bag with them for 3-4 days after we checked out, so we didn't have to lug it around on a side trip). We did experience a few issues, though some of them are either typical in many London hotels (1. and 2.) or were beyond management's immediate control (4): 1. The rooms with two twin beds are small. 2. The coffee served in the breakfast room is quite weak; even when I ordered it with a shot of expresso it was still not very strong. 3. The rooms we had had a high (about 5 inches) threshold separating the room from the bathroom, which would be very easy to trip over in the middle of the night. 4. On Sunday morning, we were awoken by loud music coming through the wall from a flat in the adjoining building (10 Lancaster Gate). When we complained to the front desk about it, we were told they were aware of it, they had already called the police and it was (unfortunately) not the first time it had happened. 5. Though the doors of the rooms we had were equipped with typical dead-bolts, they were not functional, and so you have to rely on the regular door lock, plus the safety chain when you're in the room. 6. There is an elevator, but the building itself appears to not be handicap accessible, because there are a number of steps from the street to what appears to be the only entrance. 7. The mattresses were OK, but could have been a bit firmer.

"Friendly and affordable hotel in an excellent location"

4
Toby S, Budapest, Hungary 13/06/2017

The room was comfortable and not too small considering the price. I was able to get a late checkout with no issues. Breakfast was nice enough. The staff are friendly at least on the reception, although the cleaning and other staff are quite noisy if you take the stairs and hear them yelling! The best thing about this hotel is its location - it's less than 10 minutes' walk from Paddington station, which is a 15-minute train ride from Heathrow so it's very convenient for travellers.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Toby S, Thank you for your recent stay with us and your review. I am thrilled to read that you had a great stay with us and that we managed to exceed your expectations. I hope to have the opportunity to welcome you back in the near future. Kind Regards Dovile Maziliauskyte Hotel Manager

"Good value and great service"

4
User 08/06/2017

My wife and i stayed at The Mornington on 1st and 2nd June this year. The hotel has a fantastic location opposite Hyde Park and with a bus stop just 100 yards away which goes direct to the West End. some of the rooms seem to be quite small and indeed we were offered a small room initially. However after a request for something better we were given a perfectly adequate room with no argument. The staff were really helpful and friendly. and we think we had good value. we have stayed may times in central London and for the price this hotel is worth considering We would highly recommend the breakfast which at just £10 per person was excellent value. Best feature is definitely the location.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Martin H, Thank you for taking the time to review your recent stay at Best Western Mornington Hotel. Your comments about the location and breakfast are greatly appreciated. I am happy to learn that we were able to leave a positive impression. We look forward to welcoming you back in the near future. Kind regards, Dovile Maziliauskyte Hotel Manager

"What you see not what you get"

3
User 06/06/2017

Room is very small, sitting area plus writing desk and chair basically only fits 2 luggages, can't even pull out the chair from writing desk. Totally different from what you see on the website. Rooms are clean, but everyday house keeping were not up to standard, toiletries, milk, biscuits and etc are not refill until you mention it. No minimum bar or fridge for a 4 stars hotel is not acceptable. TV at awkward position, which you can't watch normally from the bed, also sitting area basically utilised to put your luggages and no chairs provided ( shown on website photo but the room actually can't fit another chair for sitting are) so your sitting area is basically NO CHAIR. Sound proof isn't that good, can hear people talking or walking around outside the room. The rest are up to standard, clean, tidy, location, service and etc.

"Very comfortable "

5
edthered7, hastings 05/06/2017

Arrived and checked in within 5 mins staff very helpful, room very adequate with every thing needed inc phone, tea & coffee, iron, safe, and a great walk in shower. Used the bar on our return at 23.30 on a Sunday. And was not rushed in fact I believe you could probably carry on drinking as long as you wanted we stayed for an hour or so great service, will use again when in London

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Edthered7, We very much appreciate the time and attention you have taken in posting a detailed review of your recent stay with us here at Best Western Mornington Hotel. I would like to thank you for your kind words about our staff, room and the bar. I have shared your feedback with the team and we all hope that we will get a chance to welcome you back on your next trip to London. Warm Regards Dovile Maziliauskyte Hotel Manager

"Disappointing "

2
Wisewoman0910, Perth, Australia 05/06/2017

We stayed here for several nights on a recent European trip. Unfortunately at the time of booking we didn't know that the Lancaster Gate station would be closed or else we would have looked elsewhere. We got quite a shock when our taxi arrived to find the hotel was located next to a derelict building covered in graffiti. We didn't feel safe in the area. Our room was small and quite hot as the air conditioning did not work properly. The beds were also quite hard. The bathroom was very tiny and to get in and out of the shower you had to grab hold of the towel rail which was always heated and very hot. When we touch the power cord to see if it could be turned off we got an electric shock. While the hotel advertises itself as 4 star, I think it is closer to a 3 star. The breakfast was not very appetising with most of the staff speaking little English. After the first morning I gave it a complete miss. On the upside, the reception staff are nice. All up, unfortunately we cannot recommend this hotel.

"Comfortable and very nice!"

5
fabtonelli, Lanciano 05/06/2017

We stayed a couple of days and our experience was really good. Very close to shops, restaurants and transport services, this hotel has a very nice style. Rooms are spacious, beds are comfortable, staff is super helpful and the breakfast is full of options. Price in the average. I do raccomend it.

"A Gem"

4
User 24/05/2017

Excellent service. The room is small but well designed so that everything you need is here and accessible. The tube station is nearby. The room is located close to central London. They have a small exercise room that was a bonus. Break fast was good quality with many choices. This hotel is a good value. It is the service that sets it apart.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jan C, Thank you for taking the time to review your recent stay at Best Western Mornington Hotel. Your comments about the room and breakfast are greatly appreciated. I am happy to learn that we were able to leave a positive impression. We look forward to welcoming you back in the near future. Kind regards, Dovile Maziliauskyte Hotel Manager

"Okay, but in a good way!"

3
User 24/05/2017

We stopped here for a night in May to attend a concert at the Royal Albert Hall. The location is excellent to the RHA, justa 10 minute stroll across Hyde Park, highly recommended in Spring/Summer. The Hotel is okay, small and well located to Paddington (10 minute walk, Lancaster Gate being currently closed) The rooms are adequate, clean and tidy and well appointed with modern fixtures and fittings. Our room 201 faced into the centre of the building so had very little light, this room is also located directly next to the lift door, at first I thought to move rooms but as there is only 8 rooms on each floor, traffic was not bad at all. The beds are comfy, but pillows need replacing as they were a little aged. Breakfast was excellent, loads of choice and brilliant friendly staff. To rant a little, There was an older lady at breakfast (May 24th) wearing red from Boston who felt it was acceptable to talk to the waitress at breakfast like dirt on her shoe, the staff were brilliant and worked very hard and no matter that you are a paying customer, we are all human beings and these wonderful people do not deserve your bad manners and rudeness. Overall a nice stay, for the money and location I would book again.

"Okay"

3
Trisha E, Mechanicsburg, Pennsylvania 17/05/2017

Good location and price. Hotel was a short 8 to 10 minute walk to Paddington underground station. However, the bed was very hard and uncomfortable. The continental breakfast was average. Staff were nice and helpful.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Trisha E, Thank you for taking the time to leave a feedback. Whilst I'm very pleased you enjoyed the location and staff , it is disappointing to read that you found our bed being very hard and uncomfortable. Customer satisfaction is very important to us and I am sorry you did not have a good night sleep. On your next trip to London, should you wish to stay at Best Western Mornington Hotel, please do contact me directly on dovile@mornington.co.uk in order that I can personally oversee your arrangements. I'm glad you still enjoyed your stay overall and we look forward to welcoming you back again on your next trip to London. Warmest regards Dovile Maziliauskyte Hotel Manager

"Thumbs up"

3
jazz489, London, United Kingdom 16/05/2017

Stayed one night here over the weekend, good price compared to other hotels in the area. I booked a single room which was clean and tidy, nothing fancy but it worked. Bathroom was clean. The guy at reception desk was friendly/helpful. If you're looking for a short stay I would recommend. Only downside which other people have already mentioned is that you can hear everything through the walls. Luckily I was tired and managed to fall asleep anyway but walls are pretty thin. All in all good location, close to bus routes, Paddington station is a ten minute walk, pleasant staff.. gets a thumbs up from me.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jazz489, Thank you for your recent stay with us and your feedback. I am delighted to hear that you had a great stay with us and would also recommend to others. I have passed on your feedback to the receptionist which was on duty. He was very happy to know he made your stay extra special. Thank you very much once again for your stay and for your feedback which will help us improve our bedrooms and our service and make our guests' stay even more enjoyable. I hope to see you gain very soon. Kind Regards Dovile Maziliauskyte Hotel Manager

"Appalling, do not stay if you like comfort "

1
Bigtripper322, Dublin, Ireland 10/05/2017

Short business trip. Horrible, basic, characterless hotel. Not remotely a 3 or 4 star. If you're desperate then it might suit you. Do not expect anything comfortable. If you just want somewhere really basic to lie your head then it'll probably be fine.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Bigtripper322, Thank you very much for choosing to stay with,and for taking the time to leave your feedback on Tripadvisor. I am sorry to hear that your time with us did not meet your expectations, and would greatly appreciate the opportunity to speak with you further. Could you please get in touch with me by emailing to dovile@mornington.co.uk , so we can discuss more detailed. I look forward to hearing from you soon. Kind Regards Dovile Maziliauskyte Hotel Manager

"Not what we thought"

2
baferrarajd, New Orleans, Louisiana 04/05/2017

We like to stay in nice hotels and this stay was booked through a travel agent. It is a standard room which on the website looks nice. Well that is not a standard room but we were told by our travel agent we could upgrade by paying the difference. We had all day excursions planned so I didn't want to waste time with switching rooms, not that the hotel offered. Out of a five night stay I had to ask for towels three times after the room was surposedly made up. I'm so aggravated with coming back at 10pm tonight to find no towels that I installed TripAdvisor just to write this review. We leave London tomorrow. On the positive side the lobby is okay and the breakfast is good. The location also is good. I would rate this a two star, at Best three star, hotel.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Baferrarajd, Thank you very much for choosing Best Wesern Mornington Hotel for your recent stay in London and for your honest feedback. We would like to sincerely apologise for any inconvenience caused and for the impact this had on your stay. Please be assured that we are addressing this directly with housekeeping team as this is not our normal practice. We are happy that you appreciated our breakfast and we do hope that we can welcome you back on your next trip to London. Kind Regards Dovile Maziliauskyte Hotel Manager

"One night stay"

5
User 01/05/2017

Stayed here once before and didn't hesitate returning. Prices are excellent for central London, staff are great and the accommodation is just perfect.. coupled together with good transport links virtually on your doorstep, why stay anywhere else? Well done guys 10/10 all day long.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Simon B, Thank you very much for your glowing review and your recent stay with us. We are so happy that you enjoyed your stay and that the team took such a good care of you. We really appreciate your recommendation and we hope that we can welcome you back soon. Kind Regards Dovile Maziliauskyte Hotel Manager

"Well located and comfortable stay"

4
User 24/04/2017

This hotel is well located just a stone throw's away from Hyde Park, and a five minute walk from Paddington train station. Staff are friendly and helpful. Our room was very small, but comfortable and well appointed. Our only issue was the noise from other guests. It's an older building so soundproofing would be difficult, however we were awoken earlier than desired each morning from the footsteps of people moving around on the floor above us. Bring ear plugs! Luckily street noise was next to non existent.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear GummiBear23, Thank you very much for your feedback and your recent stay with us. It was a great pleasure to learn that you thoroughly enjoyed each aspect of your stay with us and I appreciate you giving credit to our staff and location. We are very fortunate to have a great central London location within walking distance of Paddington Station and Hyde Park. In regards to the noise, as a 200 year old building the walls are not as soundproofed as you will find in a modern building.We continue to look for a way to minimise this, but unfortunately this is not a simple job and will take some time. We all look forward to welcoming you back to The BW Mornington hotel Hyde Park very soon. Kind Regards Dovile Maziliauskyte Hotel Manager

"One night stay including breakfast "

3
Judy738, Coventry, United Kingdom 21/04/2017

I found the staff very helpful and friendly however I felt very claustrophobic. We were told we had the best room in the hotel, which was below the main floor as was the breakfast room. TV signal was terrible and the internet was a joke in our room. To retrieve my emails I would go sit in the reception area. Apart from these issues the hotel was fine.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Judy738, Thank you for your review it is essential that when our guests stay is not perfect that we know about it so we can improve upon our service. On behalf of the team, I apologise that we were unable to meet and exceed the expectations on this recent visit. The comments provided are being reviewed in all areas in the hotel so that together, we can provide our highly rated service and quality. However I am glad to hear that the staff were very helpful and friendly. Once again I do apologise that on this occasion we did not meet your expectations and I hope you will be willing to give us another try in the future. Kind regards, Dovile Maziliauskyte Hotel Manager

"Excellent stay"

5
WMTrish, West Midlands 19/04/2017

I have stayed in this hotel twice now, and it really is excellent, this time my room was quite "cosy" (small!!), but to be quite honest it was not a problem, Spotlessly clean, and very comfortable, the breakfast was plentiful also with a very good selection available, the ladies that served breakfast were all really friendly and very helpful. My only gripes are that the Hot breakfast was tepid! Wifi was free, but it was not very good! But on the whole its a clean, and a great central location, and I will definatly be returning

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear WMTrish, Thank you for your positive feedback and for taking the time to review your recent stay at Best Western Mornington Hotel. We are delighted to see that you enjoyed your stay with us, and have graded our services with such a high score. I will share your comments with the team and we all hope to welcome you back on your next visit to London. Yours sincerely, Dovile Maziliauskyte Hotel manager

"Will definitely return"

4
andycZ1729CQ, Ayrshire, United Kingdom 18/04/2017

Thoroughly enjoyable stay, excellent value for money. The room was clean, tidy and looked recently refurbished. Wasn't the most spacious of rooms when sharing with my wife however we only used it for sleeping at night. The double bed was extremely comfortable. Staff were very friendly and accommodating. Breakfasts were first class with plenty of choices. Rooms and interior decor are very good. Don't be put off by the exterior appearance and decor. Will definitely return to this hotel.

173dovile, Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear andycZ1729CQ, Thank you for your feedback and for taking the time to review your recent stay at Best Western Mornington Hotel. We are delighted to read that you enjoyed your stay with us and will make sure to share your comments with our team for their great work. We do hope to welcome you again at the hotel soon. Kind Regards, Dovile Maziliauskyte Hotel Manager

"Friendly staff; tiny, over-priced rooms"

2
nicholaschipperfield, Stockholm, Sweden 17/04/2017

Tiny room; dreadful view; loud generator came on every morning at 7am; room too hot; air conditioning unit too loud; poor finish in tiny bathroom; dirty mirrors; dusty fittings; claustrophobic breakfast room.

173dovile, Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Nick, Thank you for your recent stay with us, and for taking the time to tell us about your experience. I believe our general manager has already emailed you directly but I would like to apologize as well, that on this occasion you were disappointed with your stay. On your next visit to our hotel, please contact me directly by sending an email to Dovile@mornington.co.uk and I will personally look after your booking and will make sure we allocate you a room that will satisfy your needs and expectations. Once again, please accept my apologies and we very much look forward to welcoming you back soon. Kind Regards, Dovile Maziliauskyte Hotel Manager

"Great hotel"

5
Gayle O, Edina 12/04/2017

Really enjoyed our stay. Loved being across from Hyde Park. It was a very quiet street. The staff was very friendly and accommodating. The breakfast was great and very filling. We highly recommend it and would stay again.

"Quite place "

3
Eman A, Kuwait City, Kuwait 10/04/2017

This boutique hotel is elegant nice ,staff are friendly , the location is nice which is close to the Hyde park where you can have nice walk time across the park to anywhere Rooms are clean but small very small

"Clean tidy hotel"

4
Casalunar, Sherborne 07/04/2017

I recently stayed here on business and all was fine. Staff were friendly and helpful, breakfast was good and all acceptable, I would stay again. The only issue was the wifi which didn't seem to work. It wasn't the end of the world as 4G coverage seemed to be good however would have been nice if it worked at all

173dovile, Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to give us feedback from your recent stay with us. We review the feedbacks we get on TripAdvisor on a daily basis so we can make the changes that will improve the experience for the future guests. In regards to the Wi-Fi, we have tested in the room you have stayed and it seems to be working without any issues. Should you require any assistance at all with the making of future bookings, I would be honoured if you would consider me as your personal point of contact. Kind regards, Dovile Maziliauskyte Hotel Manager

"Great location, very kind staff, quite nicely decorated - and we liked the pillows!"

4
Wellgrove, Copenhagen, Denmark 04/04/2017

We were at the Mornington for a week and missed a small fridge in our rooms - otherwise I would have given them 5 dots. The proximity to Kensington Gardens (and some very useful bus stops and (when they are not renovating it) Lancaster Gate tube station is a huge plus. There is a very attractive small café just inside the gate with a beautiful view of the fountains in the Italian Garden that Albert created for Victoria: highly recommended for your morning coffee and newspaper reading! The pub just behind the hotel, the Mitre, offered good beer and better-than-average pub grub - and we liked the Waitrose supermarket which was hiding in a petrol station just down Edgware Road. The Mornington breakfast included everything we could wish for and the staff there and in reception were all kind and helpful. Usually in hotels we consider bringing our own pillows next time we go away - but not this time. Another plus - and Mornington, we definitely think you are one of the nicest London hotels in this price category we have stayed in.

173dovile, Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to give us feedback from your recent stay with us. We review the feedback we get on a daily basis so we can make the changes that will improve the experience for future guests. I am delighted you had such a pleasant experience and that your expectations seem to have been exceeded. It is our aim and pleasure to make each of our visitors feel welcome at Best Western Mornington Hotel Hyde Park London. We look forward to welcome you back on your next trip to London. Warm Regards, Dovile Maziliauskyte Hotel Manager

"Not first choice for honeymooners"

4
mberlin2015, Berlin, Germany 03/04/2017

We had a nice room and a bathroom with a bathtub. Our room was facing east, into some kind of backyard which was fine- however the walls in our room were so thin, they might as well have been curtains... When we tried to open the door to OUR room our next door neighbour came out his room as he suspected we tried to break into HIS room - on the other hand were we able to brush up on our Bulgarian because we could hear every word when he was on the phone in his room ...Got a bit scary at night as it sounded as he was taking phonecalls on OUR bedside... The hotel is conveniently located in a side street , meters away from Hyde Park - close to Lancaster Gate Tube station ( Closed for construction til 7/2017) . Walking distance to the Royal Albert Hall 15 min( Park Gates closed during the night ) Breakfast ( which we did not have ) is 15 £ on the spot and 10 £ when you book it the night before

173dovile, Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to post a review of your stay with us. We appreciate all the feedback that we receive,as it helps us to focus on what we need to improve for future guests. I am glad to read that you found our room to be nice and described our location as convenient. In regards to the noise, as a 200 year old building the walls are not as soundproofed as you will find in a modern building. This can effect light sleepers. We continue to look for a way to minimise this, but unfortunately this will take some time. We aim to keep all guests happy and it is a shame that we have not been informed during your stay about the noise issues, so that we could look for the alternative room to move. Once again thank you for your feedback and we all hope to get a chance to welcome you back on your next trip to London. Kind Regards Dovile Maziliauskyte Hotel Manager

"Great location but small rooms and a shambolic breakfast service"

3
KatieLou117, Chesterfield, United Kingdom 28/11/2016

The location of this hotel is perfect- close to Lancaster gate tube adn next to Hyde park. Our room was rather small though and a little basic. Breakfast sounded wonderful on the menu but was a rather sad and shambolic affair- we had to repeatedly ask for milk for cereal and bread and wait for other basic items and the poor staff seemed utterly overstretched and stressed. The selction was not as extensive as advertised and things like the tinned fruit cocktail and lack of fruit juices and more than just sliced packet bread for toasting was disappointing. Great location but perhaps not as high end as the website might suggest.

"Lovely weekend"

4
Frallumlfc, Bournemouth, United Kingdom 27/11/2016

Originally we had booked the Best Western The Boltons hotel but when we arrived there they told us that the hotel was full. However they said that they were transferring us to a sister hotel (Best Western Mornington hotel). We weren't too pleased at first to hear this but it turned out for the better! The hotel arranged a free transfer to the new hotel and free breakfast for our two night stay. We found out that this hotel had easy access to London's main attractions such as Winter Wonderland (about 2 tube stops away or as an alternative 2 bus stops away roughly). The hotel was modern and spotless but the room was very small. The staff were all very friendly, they always said hello as they passed you. Breakfast food was to a good standard with a small variety to choose from. So overall we had a very enjoyable stay. I would highly recommend this for a weekend away.

"Perfect location and great breakfast buffet BUT small rooms"

4
llee33, Seattle, Washington 24/11/2016

The room: We had to move room 3 times for the 6 nights we were there and the last room we were moved to was extremely small. The first 2 nights we were in a small room #14, later in they move us to a room in an executive floor. The room is 3 times larger and is considered a suite although that size of that room would be considered a standard size in the US. After spending 2 nights in the larger room, the plumbing on the entire floor didn't work and it discharged a very unpleasant smell in to the rooms. Again, had to move to another room that's even smaller than the first one. You can only get on the bed from one side, to open the window you have to get on the bed, and you can't open your luggage unless it's laid on the bed. But we managed. However, regardless the size, all rooms were quiet especially the ones facing the back side of the hotel. The staff: since many of the staff if not all, are not British native, most are from Eastern Europe, reception wasn't warm. They're cold but professional. Except for one tall young man, I think his name is MICHAEL, whose customer service skill is of those Starwood hotels level. Second to none! We're very appreciative of everything he did for us. The Location: Perfect location. 5 minute walk to the Lancaster tube station which is on the central line, 15 minute walk or a blink of an eye for a taxi ride from/to the Paddington station (one of the 3 major train stations in London), not to mention hotel is located in Hyde park area, prestigious and safe area. Only 3 stops away from Oxford Circus which is SOHO where you get food, shopping, nightlife and entertainment. We came home after midnight almost every night. It's safe. We're aware of the pick pocket and stuff, but that happens everywhere in big cities in every part of the world. Just be cautious, wear your money belts or hidden wallet, and keep your belongings in checked at all times then you'll be fine. We'll definitely be going back to this hotel again. Tips, we were told to avoid group of teenagers of young people under age. But we didn't see them at all on the Central line nor around the hotel (Hyde Park/Notting Hill area).

"Horrible experience"

1
User 23/11/2016

We have booked 2 rooms before our trip from web. When we check in we saw both rooms were different than we booked. One was smaller. The other is smelling awful humidity under ground floor. Also both rooms were very cold. The suprise attacks us during check out. Altough the full price was blocked from our credit cards, they told us that they are unable to complete payment. And requested to take the payment again. We tried nearly 30 min to make them understand our bank already autohrised them to take the money, if there is a problem they have to consult their own bank. At last they understand and let us leave. This may cause us to miss the flight.

"Wonderful stay"

5
V3771BKlouiseh, Brighton and Hove, United Kingdom 20/11/2016

Lovely hotel clean and warm would recommend this hotel and would use again . Close to Hyde park and local to shops . Breakfast plentiful and very good service throughout the whole stay . Will definitely use this hotel again

"Perfect room in a perfect location"

5
User 19/11/2016

When we arrived we were upgraded to a loft which was perfect. Upstairs there was the room and a bathroom, and downstairs a living room with coffee maker. It was very well decorated, and the wi-fi was very good. The staff was very helpful. I really recommend it, and will surely stay there again.

"Superb hotel at a reasonable price"

5
happyhopper1, Birmingham, United Kingdom 19/11/2016

I stay in West London around 3 nights per week and use a cluster of hotels and b&bs that i know are ok, as i couldnt get a room in any of my usual places i had to look elswhere. Well, i was very impressed with this place from the outset, lobby is good, parking good, rooms comfortable, clean and well equipped. I paid around £90 an can tell you that you will struggle to find anything better in the area. Highly recommended

"So Hot"

3
jeffcarBristol, Bristol 15/11/2016

The Hotel is in a good location near Bayswater Road , Good Public transport links for Tube and Bus, I had a single bed room on the 5th floor , The room was so hot with Air Conditioning not working ! I opened the window to help but still so hot The Breakfast was good with a wide section But again the Breakfast room was Hot , Whether there was a boiler problem or not I do not know but the heat was to much for me and the members of our party The Hotel is good value and would use again if not so Hot

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear jeffcarBristol, We thank you for choosing to stay with us at the Best Western Mornington hotel Hyde Park for your recent visit to London. We are particularly glad that you made the very most of our brilliant location in central London and enjoyed our wide breakfast selection. However, I was naturally disappointed to learn that we could not rectify the issues that you had during your stay, if you are with us again you can speak with any of the team 24 hours per day and they will be able to assist you, though if we do not know that something is not working unfortunately we cannot fix it. We have a dual purpose AC system that Heats and cools the room. This is controlled from the room so you can set the temperature you would like and if you want it on Heating or Cooling. It would appear that you had the system set to heating hence why the room would not cool down. Once again, we very much appreciate your feedback, and hope we will have the pleasure of welcoming you back as a returning guest very soon. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"You don't get what you pay for"

3
User 14/11/2016

Nice hotel and staff were friendly at times. Two women one afternoon were quite rude to my partner which was very off putting. Service was average which was disappointing for the price we paid. They say 24 hour bar but during the late hours, nobody is there so you have to call quite loudly to be served and one time another customer was told off for it which seemed rather unnecessary. I'm confident you could find a better hotel for the same price.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Cloe G, Thank you for your review it is essential that when our guests stay is not perfect that we know about it so we can improve upon our service. I am really sorry to hear that your experience did not live up to yours and our expectations, it is unlike most feedback we receive. We take your comments very seriously and will investigate on each point raised should this not have already happened. I do hope you shall allow us another opportunity in the future to host you again so that we could reinstate your trust into service delivery by Best Western Mornington Hotel. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Nice well located boutique hotel"

4
rfc_avalon, Hilton Head, South Carolina 30/10/2016

Our second time here in 4 years and did not disappoint. The Mornington is like a cross between a very nice modern B&B and a small full service hotel. Very good attentive service and the 24 hour lounge is a nice amenity. The rooms are small, though, even for London and there was a Wi-Fi glitch over the weekend --- not the hotel's fault, their service provider didn't offer weekend repair --- a minor inconvenience alleviated by their business center's facilities. The location is great and our room was, as before, completely quiet. Breakfast is equivalent to full English, plus cheese, meats, etc., offered buffet style. A good value in pricy London.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear rfc_avalon, We thank you for your encouraging feedback following your recent stay with us at Best Western Mornington Hotel Hyde Park. It gives us a great pleasure to read that you enjoyed our well appointed facilities, location and the services you received. It would certainly be our great pleasure to welcome back in the near future for another enjoyable stay. We all look forward to welcoming you back to The BW Mornington hotel Hyde Park very soon. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Good hotel "

4
nettiehedgehog, Peterborough, United Kingdom 27/10/2016

After reading some of the reviews we were a little worried about having booked to stay here. However this hotel is absolutely fine, yes the rooms are a little small but they are clean, fully functional, quiet and cosy. The staff were helpful when needed. There is a great pub, cafe and restaurant close by and there are lovely walks to take in Hyde Park, we saw lots of things we hadn't seen before staying over this side of the park. The tube is close and it's not a far walk to Kensington Palace and Marble Arch. We thoroughly enjoyed our couple of days away.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear nettiehedgehog, We very much appreciate the time and attention you have taken in posting a review of your recent stay. I am glad that we have lived up to your expectations, and hope that we can continue to do so for your future visits. Once again thank you so much for sharing your experience and we all look forward to welcoming you back to The BW Mornington hotel Hyde Park very soon. Yours sincerely, Jurate Ramanciuckaite Front Office Manager

"A very good hotel"

5
lena312, Stockholm, Sweden 22/10/2016

This was our fifth stay in this hotel. It is perfectly situated a few minutes from Lancaster gate tube station. It is a five minutes walk from Heathrow express and around 20 minutes to Oxford Street through Hyde Park. The hotel itself is rather small and the rooms are renovated with wooden floors and nice bathrooms. The breakfasts are getting better and better and everything I like to eat is there. The breakfast staff is also very nice. Rooms are clean, beds comfortable, air con is working. I always book directly with the hotel. I will return again next year...

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear lena312, We very much appreciate the time and attention you have taken in posting a detailed review of your recent stay, and you have listed all of the experiences that makes a stay at The BW Mornington Hotel Hyde Park London so excellent. I would like to thank you for your kind words about our staff, property and location. It is always a joy to hear when our guests are pleased with their experience. We very much appreciate your kind compliments and recommendation, and hope we will have the pleasure of welcoming you back next year. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Great location"

4
Marcie M, Sacramento, California 19/10/2016

First and most important, the bed was comfortable! Second, the room - a single - was not extraordinarily tiny! (I would request a larger room when you make the booking - I met a couple who said their room was like a postage stamp.) It's very convenient to Lancaster Gate Tube station and to buses. Bayswater Road itself is very noisy, but Mornington is up a block and very calm and quiet. Almost across the street from Hyde Park. A comfortable walk to Selfridges and Marks and Spencers on Oxford and to Harrods through the Park. The hotel was pleasant and clean. I would recommend you call and book directly with the hotel. When I called to book, the gal told me to use expedia. I found out that the hotel had a special going if you called directly. All I can think is she didn't want to be bothered to make a reservation. The two front desk staff assured me that direct booking was possible. It was 10 or 12 pounds for breakfast. I went one morning and after just grabbed breakfast at cafes. I don't really like the full English breakfast - and the eggs are too runny and I miss American bacon. Shrug. So it made sense for me to eat elsewhere. You might enjoy it. The front elevator was out the last two days, but they have two elevators so it worked out. Nice area for drinks off the lobby. I will stay here again.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Marcie M, We thank you for choosing to stay with us at the Best Western Mornington hotel Hyde Park for your recent visit to London and we are glad to hear that we did not disappoint. We are particularly glad that you made the very most of our brilliant location in central London, with many of the city's major attractions reachable within only a short walking distance. We greatly appreciate your warm recommendation and it would be our pleasure to have you return for another memorable stay in the future. Should you require any assistance at all with the making of future bookings, I would be honoured if you would consider me as your personal point of contact. Yours sincerely, Jurate Ramanciuckaite Front Office Manager

"Good location adjacent to Hyde Park"

4
CapitanVictoria, Victoria 15/10/2016

Choose this hotel because it is a Best Western and close to downtown London and major attractions, Hyde Park, Tower of London, Parliament Buildings Buckingham Palace ...Westminster Abbey and the London Eye

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear CapitanVictoria, We very much appreciate the time and attention you have taken in posting a review of your recent stay. I am delighted that you enjoyed your stay with us and I would like to thank you for highlighting our brilliant location in central London, with many of the city's major attractions reachable within only a short walking distance. Once again thank you for your feedback and I look forward to seeing you when you are next in London. Yours sincerely, Jurate Ramanciuckaite Front Office Manager

"Great hotel"

4
Lou99T, Southampton, United Kingdom 15/10/2016

I was in a single room which was clean and quiet - it was cosy but no more than you'd expect from a single. I was running Royal Parks Half the next morning so had emailed the hotel ahead to ask if I could have a particularly quiet room. They replied to say no problem and I did get a great room away from everything. All in all a lovely hotel with friendly staff.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Lou99T, We very much appreciate the time and attention you have taken in posting such a nice review of your recent stay. I am delighted you had such a pleasant experience and that your expectations seem to have been exceeded. It is our aim and pleasure to make each of our visitors feel welcome at Best Western Mornington Hotel Hyde Park London. You scored us four out of five so perhaps on your next trip we could catch up and you can let me know how we can improve to reach excellence. Should you require any assistance at all with the making of future bookings, I would be honoured if you would consider me as your personal point of contact. Yours sincerely, Jurate Ramanciuckaite Front Office Manager

"Adequate, but that's about it."

2
Katie P, Boston 06/10/2016

Tiny rooms, paper thin walls, stingy on towels and soap, rock hard mattresses and worn down pillows. There is nothing special about this hotel. It was also far from the tourist attractions...needing to rely on bus/train. One other thing that irritated me about this place is that each day housekeeping placed the shower head facing out. Too tired in the morning to pay attention, it sprayed me directly in the face and got all over the floor. If you just want a basic bed and a clean room, it'll pass those requirements. If you want anything else, book elsewhere.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Katie P, Thank you for taking the time to give us feedback from your recent stay with us on trip advisor. We review the feedback we get on TripAdvisor on a daily basis so we can make the changes that will improve the experience for future guests. I am sorry to read that we didn't live up to your expectations. It does appear that you were not satisfied with every aspect of your stay, I do wish you had raised your concerns to us, we could have easily given you more towels and soap and changed your bedroom as we do have a range of rooms of various different sizes. If you are with us again you can speak with any of the team 24 hours per day and they will be able to assist you,though if we do not know about an issues in the room unfortunately we cannot fix it. We would love to have you return and we do hope you will be willing to give us another try in the future. If I can be of any further assistance please do not hesitate to contact me. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Someone stole my coat there"

1
Fernandomtl, Miami Beach, Florida 01/10/2016

I left my coat on the room closet, I did the check out, and when I came back 3 hours later to take it, they couldn't find it. It wasn't at the room, neither at lost&found desk. I stayed around one hour waiting for someone to find it and finally they didn't give me any explanation.... So I strongly don't recommend this hotel in London.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Fernandomtl, Thank you for sharing your feedback with us. The team and I would like to take this opportunity to extend our sincerest apologies for any inconvenience caused, it is unlike most feedback we receive. We take your comments very seriously indeed and will investigate on each point raised should this not have already happened. I understand that Byron, our General Manager has been in touch with you recently. Once again I do apologise for the inconvenience and if I can be of any further assistance please do not hesitate to contact me. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Good breakfast but avoid room 110"

4
LeTn0, Waterloo, Belgium 30/09/2016

A small nice hotel on a quiet street. I particularly appreciated being given a room already at 10h00, I needed to fresh up for a conference speech two hours later. Excellent breakfast. Only complaint is for room 110 where there is a door to the next room, badly isolated, conversation could be heard as if persons were in my room.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear LeTn0, We very much appreciate the time and attention you have taken in posting a review of your recent stay. It is so gratifying to read that you found our breakfast to be excellent and we all really appreciate you highlighting this. I have noted your comments about the room 110. On your next visit do advise us that you are coming back and we will ensure that you will be allocate in the different room. Thank you so much for sharing your experience and hope we will have the pleasure of welcoming you back as a returning guest very soon. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Not impressed"

1
User 26/09/2016

My sister and I booked rooms at the same time. We each requested the same thing. Double occupancy. She got a room with a sofa and bathtub. They also gave them a robe and slippers. We got none of that. By the third night we asked for soap because we used up what we had. It was ignored. We also weren't told that breakfast is included only with direct bookings. So no breakfast because we booked through hotels dot com. We blame both places for not making that information clear. We won't stay here again.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Lynne B, Thank you for sharing a review on Trip Advisor. First of all, please accept my most sincere apologies for not having the kind of experience we expect each every one of our guests to have. I am very sorry that we could not upgrade you on this occasion as we did for your sister. As we only have limited rooms in each category it is sometimes impossible to do this for all requests due the hotel being full. I hope that your sister enjoyed their stay with us. I do apologise for any confusion with regards to breakfast being inclusive or not. I shall be happy to include breakfast at no extra cost the next time you book our best available rate directly with us. Unfortunately, if you are booking through the travel agency, you will need to pay extra for breakfast. I do hope you shall allow us another opportunity in the future to host you again so that we can find a room which meets and exceeds your expectations. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Good location, good breakfast but......."

3
r0syann, Perth, Australia 25/09/2016

We stayed at this hotel and found it very convenient, with a clean but small twin room. The breakfast was good and dining room staff were very friendly. It was our first time in London and the help from the reception staff was nil, no smile or warm greeting, and not interested in helping us with any tourist information. The night manager came across as sarcastic. What a pity as it is in a great location.

Byron_Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review
Greetings r0syann, Thank you very much for taking the time to post a review of your stay with us. I appreciate all the feedback that I receive as it helps me focus on what I need to improve for future guests. I am sorry that you did not find the staff warm or welcoming on the reception desk. I am in the process of addressing this with them. I am pleased that you found the team in the restaurant to be friendly and your rooms was as you expected. I hope that you will choose us again when you are in London. Kind regards Byron Wilson General Manager

"Dead, dirty, need so much fix hotel"

1
User 22/09/2016

It should be called dead hotel.. No SMILE at all from all the employees, No even thank you, good bye, good morning.. I stayed there for 5 nights it was very bad experience. After 3 days of my stay The front desk manager Jurate R told me to (the water in toilet is over load the bathrooms floor, so try to not let the water get out to the floor) I told her that ( if i open the water to take a shower 10 minutes exactly and the water is starting to going out to the floor, please you need to fix it) and i've 2 children as she saw and booked so we need at least 30 minutes for all of us for taking a shower. And thats everything happened.. At check out she came and told me( I will charge you because you over load the bathroom which effects the two rooms downstairs) I said ( no you can't charge me because you never fix or told me about any charges if anything happened) She replied (yes i warn you two times, and we sent a paper to your room with your language about the over loaded bathroom) I told her ( you never warn me, and never sent any paper under my name to the room, you only said to try to not let the water go out!) After all of this she said (yes I will charge you I have your carte) !!! Without any signing paper from my side, everything taped in the video records... I will sue you from taking 400£(for two nights) without my permission, without any right... This is the end of this story

Byron_Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review
Greetings Jissy Thank you for contacting me regarding your recent stay with us. I am sorry about the incident regarding the shower. As a result of the way you have showered we had to close the room below you for several days. After the first night we placed a letter in your room asking you to shower in the actual shower as we could not contact you, however the same result happened on subsequent nights. Our bathrooms are water resistant however they are not designed as wet rooms and when there is excessive water (Several inch's deep) on the floor then it will leak below. In this instance there was so much water that the bathroom and room below also flooded. Should I be of any further assistance please do not hesitate to contact me. Kind regards Byron Wilson General Manager

"Lovely place, good location, great breakfast"

5
summitsurvivor, Toronto, Canada 20/09/2016

Upon arrival at Paddington station, from Heathrow, we chose to walk to the hotel, about a 10 minute walk. Though not in the middle of the hustle and bustle of downtown London, it was quiet and relaxing. No traffic noises. Nice neighbourhood. Only a short walk to the closest Underground station, so really easy to get any where. A short block from Hyde Park. Many restaurant choices only a few blocks away. Our room was not quite ready, so we enjoyed a drink in the bar adjacent to the lobby. The hotel is not huge, not sure how many rooms, but seemed very intimate, more like a boutique property. Our room was clean, overlooking the front of the hotel, and while not quite spacious by North American standards, it was adequate for our needs. The bathroom was a bit small, but all we needed. The starring feature for us was definitely the daily breakfast, and the breakfast room staff. There was everything you could want: hot and cold, juices, coffees, teas, eggs, bacon, potatoes, toast, fruit, muesli, dry cereals, oatmeal, meats and cheeses and the list goes on. When speaking to the breakfast room staff, we mentioned we were leaving too early the following morning to enjoy one final meal. They asked what time we would be leaving and we explained we were heading back to Heathrow to meet friends and to continue on to Southampton for a cruise, so we'd be leaving about 5am. No problem, they promised a boxed breakfast would be waiting. And it was, fruits, meat and cheese sandwiches and freshly brewed coffee, all boxed and ready to go with us. As for the hotel in general, the décor was understated, dark woods and rich fabrics. Our room was always clean, toiletries replenished daily. If we needed anything, we had only to call the front desk, or, in my husband's case, stop into the bar (to get ice for drinks in our room). I booked this room using Aeroplan miles so it did not cost us anything, but we did see the bill, and had we been paying, we felt is was reasonable. We would highly recommend this hotel.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear summitsurvivor, We thank you for your encouraging feedback following your recent stay with us at the Best Western Mornington hotel Hyde Park. I am delighted you had such a pleasant stay and found the hotels facilities to your liking. It would certainly be our great pleasure to welcome back in the near future for another enjoyable stay. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Single room 504"

3
Denis G, Brighton, United Kingdom 19/09/2016

Room and bathroom are too small, none of rooms except suites have fridges. Too stuffy and not properly air-conditioned. Misleading advert in the lift : Book directly and get free breakfast and 10% off. Breakfast is not free and costs 15 pounds . I booked directly via Best Western but they did not offer me breakfast saying it is only for some phone bookings or directly with Mornington hotel. So, who owns and controls it? Best Western? Are you still the BEST? There is also problem with a quantity of sockets and wifi on Apple products works via connection through apologin.com and disconnects. Bed was really too small even for a single person and not very comfortable. Rooms are too close to each other and you can hear doors slammed by your neigh boroughs and their conversations. Late checkout 10 pounds per hour!!! Can't believe hotel in a such a huge demand:-) For price 161 pounds for 2 nights I was expecting much more. Good things: newspapers availability in the lobby, smiley staff, location is near Lancaster Gate tube station and near the Hyde Park where you can have a pleasant jogging or walk.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Denis G, Thank you for taking the time to share your comments via TripAdvisor. Firstly, I am delighted that the service as well as location were to your satisfaction. I do recognise that there were areas of your stay that fell below your expectations. In regards to the advert in the lift, all Best Western hotels are independently owned and run, so every hotel is individual and crammed full of its own personality giving customers a whole host of choices. Our hotel offers for all bookings that are made directly with us free breakfast. I would like to take this opportunity to ask you next time to book directly with us and I will ensure that you will get a free breakfast. I am sorry that you did not find us good value for money. We are very fortunate to have a great central London location. The downside of this is that it is more expensive than what you will get further out. That said we check the prices on a daily basis to ensure that we offer the best value for money in the area. We monitor Hotels of a similar standard and also those of a 3 star level and aim to better their prices for similar rooms. I do hope that despite these inconveniences you still enjoyed your stay, and that you will be willing to give us another try in the future; should you require any assistance at all with the making of future bookings, I would be honoured if you would consider me as your personal point of contact. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"not bad"

5
LeicesterMalcolm, leicester 12/09/2016

you walk through the door into a great little reception area , polite and helpful staff , we were asked for a credit card and made to put our pin in even though we had pre payed , wasn't too sure about this but got a receipt upon leaving , our room was very nice , a little tight around the bed but I managed , a more unstable person might struggle a little . bathroom was good with a great shower. breakfast was fantastic , the only downside would be the noise from the room above , this is due to the wooden floors within the building ,the location is spot on

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear LeicesterMalcolm, Thank you for taking the time to give us feedback from your recent stay with us. We review the feedback we get on a daily basis so we can make the changes that will improve the experience for future guests. I am delighted you had such a pleasant experience and that your expectations seem to have been exceeded. It is our aim and pleasure to make each of our visitors feel welcome at Best Western Mornington Hotel Hyde Park London. We look forward to welcoming you back to The BW Mornington Hotel Hyde Park in the not too distant future. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Stupidly NOISY"

1
User 08/09/2016

I have an interview tomorrow in London, hence my stay. I chose this hotel due to the free Wifi to do my interview research. The wifi keeps breaking and blocking me out and i dont know why (they said its because i am using something illegal, but i have no idea what? All i am researching is effective marketing campaigns). Reception didn't know either and said i need to switch off my laptop and wait for half an hour so I can't do any work for that period of time. My room is extremely noisy. Every time someone comes up in the lift, it makes a very loud, unnecessary noise. I can hear literally EVERYTHING the room next door are doing, including playing loud music. I rung reception to ask them to turn it down, they turned it down but not enough, what am i meant to do? It basically felt like I was basically in the same room with these people, i can hear what they are saying, where they are walking and especially the hair dryer. I am really worried if and when they come home tonight drunk and noisy. These rooms aren't sound proof. There is also a very loud noise coming from the bathroom? the pipes? I'm not sure. but it is not normal My room is right outside a pub, everyone is outside and is so noisy. I asked to move to a quieter room, but reception say there is absolutely nothing they can do. they gave me ear plugs, told me to drink coffee and my interview isn't that early anyway in the morning. Ive also rung up to see if there is anything they can do - they offered me a refund on my room if i can find somewhere else to say. if "I" can find somewhere else to stay?! why should i have to find that place to stay. I am so busy trying to revise for my interview that I don't have more time to waste trying to find somewhere else to stay, why can't they do it?! Ive already wasted enough time and my money.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Pippaosullivan, Thank you for your review it is essential that when our guests stay is not perfect that we know about it so we can improve upon our service. I am sorry that you did not enjoy your stay with us. I have spoken to the Front office team about the situation when you checked in. Unfortunately, as your check in was quite late in the evening there was no alternative rooms available as our hotel was fully booked. In regards to the noise, as a 200 year old building the walls are not as soundproofed as you will find in a modern building. This can effect light sleepers. We continue to look for a way to minimise this, but unfortunately this is not a simple job and will take some time. We aim to keep all guests happy and as we couldn't offer you alternative room in our hotel, I am very happy to see that reception team did everything they could and offered you to move to alternative hotel. Once again thank you for your feedback and I am sorry that you did not enjoy your experience with us. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Really good again!"

5
amliag, Wolverhampton, England, United Kingdom 24/08/2016

I chose to stay here again after flying into Heathrow. As with my last stay, the hotel looked just like the website and the room was comfortable. I chose a single room this time, and I was surprised at how big it was - I'd been expecting a bit of a prison cell since it is in a listed building, but there was ample room for me and my 3 bags. I was woken in the night by a loud guest, however the front desk were very responsive in asking them to be a bit more considerate, and I soon got back off to sleep again. The breakfast is buffet style, however it is worth mentioning that there are other items that can be prepared for you - make sure you look at the menu before you choose from the buffet! My fried eggs must have been sitting out for a while and were inedible, and had I realised earlier, I would have asked for poached eggs from the menu. I would have liked to see the choice of granola in the cereal section, but there is a good selection on offer. I would definitely look at staying at the Mornington again in the future.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear amliag, We thank you for your feedback following your recent stay with us at The Best Western Mornington Hotel Hyde Park London. It gives us a great pleasure to read that you enjoyed our breakfast and the comfort of our rooms. It would certainly be our great pleasure to welcome back in the near future for another enjoyable stay. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Fantastic stay "

5
spanishmiss, Bristol, United Kingdom 22/08/2016

This hotel is well placed just a 2 minute walk from Lancaster Gate underground station. Helpful and welcoming staff - I was able to check in early as the room was ready. Receptionist phoned about 15 mins after we got to our rooms to check all was ok. Very clean room with everything you needed - plenty of plug sockets, hairdryer, safe, iron and ironing board. Very quiet. Not a huge room but big enough. Breakfast was excellent - a wide range of foods available on the buffet but you could also order porridge, eggs, omelette, etc. Really enjoyed our stay here - great hotel, very close to Hyde Park and the underground system. Would definitely stay here again. Thank you.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear spanishmiss, We thank you for choosing to stay with us at the Best Western Mornington Hotel Hyde Park for your recent visit to London and we are glad to hear that you had fantastic stay with us. We are most grateful for acknowledging our attentive service and excellent breakfast. It would certainly be our great pleasure to have you stay with us again on your next visit to London. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Can't beat the location for access to London!"

4
Schmotterj, Naples, Florida 20/08/2016

Have stayed at the Mornington for many years. Advent of the Heathrow Express to Paddington Station enhances its location for international travelers. 15 minutes on the Express and a ten minute walk and you're at the hotel--just a few steps from the Central Line and across the street from Hyde Park. The hotel's rooms are small, though some on lower floors have been updated and are larger. Room 101, for example, is a two-story loft--really nice! Not a lot of frills--art on walls, etc--but functional. Unusually for London, weather during our stay demanded AC--effectiveness varied by room. Breakfast is both full English and Scandinavian. Staff quite eager to please--handled luggage issues effectively and worked hard to get us into rooms as soon as possible, given our early morning arrival. Will definitely continue to return.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Schmotterj, Thank you so much for taking the time to write such a lovely review of our hotel. It was a great pleasure to learn that you thoroughly enjoyed each aspect of your stay with us and I appreciate you giving credit to our location. We are very fortunate to have a great central London location within walking distance of Paddington Station and Lancaster Gate tube station. It was a huge pleasure having you stay with us and we very much hope to have the opportunity to welcome you back on a future visits. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"A smart, comfortable night's stay right next to Hyde Park and the Central Line"

4
Simon F, Oxfordshire, United Kingdom 18/08/2016

I stayed at the West Western when my usual hotel (Corus Hyde Park) was unavailable. It is more expensive but the rooms are bigger and the breakfast is very slightly better. This place gives you a comfortable night in a great location. You get what you pay for!

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Simon F, Thank you for taking the time to give us feedback from your recent stay with us. We review the feedback we get on a daily basis so we can make the changes that will improve the experience for future guests. I am delighted you had such a pleasant experience and that your expectations seem to have been exceeded. It is our aim and pleasure to make each of our visitors feel welcome at Best Western Mornington Hotel Hyde Park London. Should you require any assistance at all with the making of future bookings, I would be honoured if you would consider me as your personal point of contact. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Great location, wonderful staff"

5
Tanja N, Orimattila, Finland 13/08/2016

We did have another hotel booked for our holiday, but it turned out to be a disaster so we had to find last minute room for us. So, we booked this hotel as it was only a short walk away from our original hotel. It wasn't the cheapest option, but it was worth every penny. We had very modern, small room with nice and clean bath room. Only minor thing was that our room was next to lift, but when you got used to that it wasn't a problem at all. Besides of that room was very quiet. Staff was friendly whole time during our stay and they made sure we got everything we needed. Lobby bar was just lovely. All and all we had great time!

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Tanja N, Thank you so much for taking the time to write such a lovely review of our hotel. All your kind words are great to hear and it gives us great pleasure that you enjoyed each aspect of your stay with us. Please do not hesitate to contact me for future bookings, it would be my pleasure to personally take care of your reservation and to allocate you in the room far way from elevator. It was our pleasure to have welcomed you and we too hope you will have another visit soon. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Expensive stay for a small room but staff good"

3
54deborahh, Whitstable, United Kingdom 10/08/2016

This was booked as part of a 50th birthday surprise and at £150 it wasn't cheap. We were disappointed with the size of the room with barely any room to move around the bed, we asked if there was a larger room available as it was for a special event, the staff were polite and gave us two other options which were slightly bigger but the view was a noisy air conditioning vent/pipe and no natural light. We ended up staying where we were originally. The room, though small was clean and comfortable, the breakfast was lovely and 11am checkout was welcome. The pictures on the internet focus on the extensive lobby and library room but don't be fooled by all the space it is worth checking when you book what size the room is and what your view is as you could be very disappointed

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear 54deborahh, Thank you for your review it is essential that when our guests stay is not perfect that we know about it so we can improve upon our service. Firstly, I am delighted that you enjoyed our breakfast as well as the room cleanliness were to your satisfaction. I am however disappointed to read that you felt that the room was a bit small and our staff could not find the room which would meet and exceed your expectations. As we are an old building each room has a unique size and layout, however at BW Mornington Hotel Hyde park, we have a range of room types that fits everyone's needs. Clearly the room change could have been handled better and your feedback has been shared with our front office team for further discussion on how we can better improve our guests' experience. It would be a great shame if you didn't come back as I would like the opportunity to redeem ourselves. I'm sure we can find a larger room for you and I'd like to offer you a complimentary upgrade to a suite room to make up for your previous visit. Do please let me know of your plans. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Great place to stay"

5
User 08/08/2016

Location ideal for central London Kensington Gardens just across the road. Tube station 2/3 min walk Lancaster Gate. Helpful staff,clean, quiet, great breakfast ... Rooms may be small, but more than sufficient .....

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear John W, Thank you for taking the time to share your comments via TripAdvisor. I am happy to learn that you had a great stay with us. Your lovely comments have been shared with the team. We all look forward to welcoming you back to The BW Mornington hotel Hyde Park very soon. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Great location, upgraded room"

4
User 08/08/2016

I was upgraded (for free) to an exec suite - this was most welcome as I'd stayed in one of their (much) smaller single rooms previously. The room was on 2 levels (bedroom, on first floor, bathroom and 'lounge' on ground). There was tons of space. Didn't try the bar o rrestaurant, but there are some small convenience shops and pubs nearby. Great location for Hyde Park and Lancaster Gate tube.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Marc E, Many thanks for your feedback following your recent stay with us at The Best Western Mornington Hotel Hyde Park London. I am pleased to see that we upgraded you to one of our lovely suite room and that you enjoyed our location. I am pleased to see that our lovely suite was able to accommodate you so well, however you still scored us four out of five, I would really appreciate if you could let me know how we can improve to reach excellence. Once again thank you so much for your kind words about the hotel and for taking the time to share your experience. We hope to see you again soon. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Excellent, affordable place to stay in London"

5
tunicategirl, Gainesville, Florida 05/08/2016

This hotel was surprisingly nice. My single room was spacious and very clean and updated. Hair dryer, iron, drycleaning options - everything you'd expect from a nice hotel. It is just a few steps from Hyde Park, a block from the Lancaster Gate tube and ~10 minute walk to Paddington Station. Highly recommend, especially if you get the price that I did (under 100 pounds).

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear tunicategirl, We very much appreciate the time and attention you have taken in posting a review of your recent stay, and thank you for listing all of the experiences that makes a stay at The BW Mornington Hotel Hyde Park London so excellent. We are delighted we were able to exceed your expectations and you enjoyed a great stay. Once again, we very much appreciate your kind compliments and recommendation, and hope we will have the pleasure of welcoming you back as a returning guest very soon. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"A noisy start but all in all a pleasant stay"

4
Eddie-Sweden, Taby, Sweden 03/08/2016

We had room 506 initially. A small room with no view. But the major issue was the tapping noise in the room which was very noticeable late evening and early morning It disturbed our sleep so we gave up after 2 nights and asked to change room. We got a larger room at the back with a nice view overlooking a pub. We were not disturbed by any noise after the change. Both rooms were recently refurbished and clean. The reception staff were very friendly and helpful. Very good location near tube and Hyde Park and well away from disturbing traffic.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Eddie-Sweden, Thank you for your feedback. We review the feedback on a daily basis as this helps us improve the service that we give to future guests and also understand what is important to the people that stay with us. First of all, I do apologise that the room provided at the check in did not leave you satisfied and your feedback regarding the noise, has been shared to our directors for further discussion on how we can better improve our guests' experience. As a listed building all of our rooms are unique and some of the rooms have a restricted view, but I am pleased that our front office team were able to make the necessary changes and accommodated you in the room which met your expectations. Your comments about the friendliness of the team and the genuine service they provided mean a lot to us and I have already shared it with them. I do hope that despite these inconveniences you will be willing to give us another try in the future. If I can be of any further assistance please do not hesitate to contact me. I hope to welcome you back when you are next in London. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"lovely weekend"

5
doddh2016, Bournemouth, United Kingdom 01/08/2016

Stayed here for our wedding anniversary . a lovely welcome from Pauline ,we were upgraded to a suite which was lovely with a bottle of Prosecco a lovely gesture .also a lovely welcome from Pauline ,who was very helpful .

"Good location but small rooms"

3
Lelle2013, Stockholm, Sweden 27/07/2016

The thing I was surprised over was that their breakfast was bigger and better then I thought. The location is good, not far from Lancaster Gate underground, otherwise the area is mostly hotels, two pubs and a few restaurants. The room was small and did not have a workplace as it said in the description and I ended up on lower ground in a small room that was like London-a bit damp.

"Pleasant stay"

4
Libor U, Brno, Czech Republic 24/07/2016

This hotel cca 10 min walk from Paddington (direct train to airport) is quiet street near from Hyde park. Old style viktorian house with small rooms. With respekt to size is room enough furnished. For breakfast is good choice of meals. Hotel is clean, staff is polite

"Girls' Weekend Away"

4
JaneCmiller, Melbourne, Australia 21/07/2016

Spacious room with King & single beds & lovely private terrace. Beds are very comfortable with great pillows. Easy walk to restaurants and bars in Mornington. Only issue was noisy cleaning staff, but it was 10am so we should have been out of bed !! As its only an hour on the freeway from Melbourne, it's a great place for a lazy weekend away. This was our 4th stay & looking forward to staying again.

"Exemplary service"

5
MPNC1123, Urbanna, Virginia 09/07/2016

This was a great choice for our base during a 3week trip. Three stays and excellent service. The staff were helpful, polite and recognized us on each return. They accommodated us after a noisy air con kept us awake and a shower head came loose by reducing our rate. They kindly stores bags for us, assisted us with laundry. The breakfast is very well done and more than ample. I'd return here over and over. The location is just right.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear MPNC1123, Thank you for sharing your 5 star review of your recent stay with us at Best Western Mornington Hyde Park London. I am delighted that you highlight our fantastic location and excellent service you received from the team. We look forward to welcoming you back again on your next visit to London. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Quite close to the city centre"

4
79Holidaymaker, London, United Kingdom 08/07/2016

We stayed for 3 nights. The room was small but sufficient for a short stay. There were: ironing board, basic toiletries and tea/coffee facilities and a biscuit added every day. The room was clean. Don't expect a nice view from the window. Lancaster Gate station is within a few minute-walk as well as Hyde Park. Oxford Street is 10-15 minutes away on foot. Quite good hotel in a quite good location. Don't rely on the reception to call the taxi. It didn't work. Free wi-fi in the room.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear 79Holidaymaker, First, please may we say thank you for posting a review and fair comment about the taxi. We are using the London's official taxis (Black cabs). However, on a busy times there might be a slight delay and unfortunately black cabs company is not always informing reception about it. We very much appreciate in light of this your kind comments regarding the hotel itself, and hope we will have the pleasure of welcoming you again soon. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Nice room but poor service"

3
stuartjary, Gloucester, United Kingdom 08/07/2016

When we arrived at just before 2pm on the Sunday afternoon, we were not greeted at reception but waited and I had to ask to be served - we were told our room was not ready as previous guests were 'still in the room' and to come back later. We advised we were at a concert in Hyde Park and that could mean 11pm and the advice was to 'check in then'. Instead we went to grab a bite to eat and returned at 3pm to be advised the room was still not ready - it was finally released at 4pm. The room itself was clean and comfortable and quiet - the bed was big and comfortable - had a cracking nights sleep and the shower had a lot of early morning power to wake me up! Breakfast was in the basement and the staff member serving could not find our booking, and tried to say we had no breakfast - I had to insist this was paid - she found our room and then just pointed at a table and ordered us to sit there and then left us. We found our own way around the breakfast offerings which were short of eggs, bacon, sausage and white bread. I also could not get a refill of coffee from the staff member. The room is great, the staff service left a lot to be desired.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear stuartjary, Thank you for your review it is essential that when our guests stay is not perfect that we know about it so we can improve upon our service. I apologise that your room was not immediately ready when you arrived though I have spoken to the team and your wait was to ensure that you get the room as per your request on the booking. I do apologise for any confusion with regards to breakfast being inclusive or not. Your comments provided are being reviewed in all areas in the hotel so that together, we can provide our highly rated service and quality. On behalf of the team, I apologise that we were unable to meet and exceed the expectations on this recent visit and we do hope you will be willing to give us another try in the future. If I can be of any further assistance please do not hesitate to contact me. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Perfect! Loved this hotel"

5
SCFCBIRCH, Stockport 04/07/2016

We booked the Mornington Hotel directly through the hotel website back in April 2016 ready for our trip to London to see Carole King at Hyde Park on 3rd July. We got an amazing deal - £133 for a double room for 2 including breakfast (advance saver rate). I was impressed to receive - a week before our visit - a lovely email from Jurate the operations manager asking if there was anything his team could do to make our stay special. I replied to thank him explaining that our visit to London was to see Carole King - a treat from my husband for my upcoming birthday and how excited I was! On arrival at the hotel I was wished happy birthday by the check in lady which made me smile. We were early so returned after lunch to check in fully. We were allocated room 106 on the first floor and the housekeeping gentleman greeted us as we came out of the lift and helped us locate our room (nice touch). Inside the room was a printed note to wish me a happy birthday along with a complimentary bottle of prosecco on ice and towels on the bed shaped as an elephant!! I felt very special indeed and very touched at the effort the hotel had gone too! The room was very spacious, modern, spotlessly clean and very tastefully decorated. The bathroom had 2 x bathrobes and pairs of slippers which was an added treat I wasn't expecting. Lots of lovely features - a mini bar that wasn't too expensive (£3.50 for bottle of Stella) and doubles as a mini fridge, lots of toiletries, various lighting options around the bed (dimmer, reading light etc), professional hair dryer, air conditioning….just lovely! The breakfast was seriously impressive too - so much choice and good quality too (Wilkins jam, boxes of Kelloggs cereal, nutella etc). You can also order omelettes, porridge, pancakes, other coffee options (Latte etc) for no additional cost. The staff in the hotel (especially check in) were lovely and you could tell they genuinely care about your stay. The hotel is extremely close to Lancaster Gate tube station on the Circle line - very quick and easy to get back to Euston the next day. It is also pretty much opposite Hyde Park so perfect for our purpose. I would stay here again in a heart beat - a real gem of a hotel!

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear SCFCBIRCH, We very much appreciate the time and attention you have taken in posting a detailed review of your recent stay, and you have listed all of the experiences that makes a stay at The BW Mornington Hotel Hyde Park London so excellent. First may we wish you Happy Birthday once again, and thank you for choosing to celebrate it at Best Western Mornington hotel Hyde Park! It is a joy to know that we were able to take part in such a special event. I would like to thank you for your kind words about our staff and property. It is always a joy to hear when our guests are pleased with their experience. I have shared your feedback with the team and they are really grateful for your wonderful feedback and like me hopes that you will come back and stay again soon. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"3 days in London"

5
Route46H, Manchester, United Kingdom 04/07/2016

Hotel was very well presented and had recently been re-furbished. The location was perfect in that it was pretty central. (Close to Hyde Park and Lancaster Gate Underground Station). Notting Hill was also within walking distance which meant we were also close to a number of good eating places

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Route46H, Thank you for taking the time to give us feedback from your recent stay with us. We review the feedback we get on a daily basis so we can make the changes that will improve the experience for future guests. I am delighted you had such a pleasant experience and that your expectations seem to have been exceeded. It is our aim and pleasure to make each of our visitors feel welcome at Best Western Mornington Hotel Hyde Park London. We look forward to seeing you when you are next in London. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Well situated"

4
440rob, Swindon, United Kingdom 29/06/2016

Room was all we needed for a one night stay, clean, smaller than some we have stayed in but sufficient. For what you get the price is high but that is London prices.The reception staff were polite and helpful. If you don't know London the hotel is less than 5 minutes walk from Lancaster Gate Station on the Central Line, which in a few minutes on the tube takes you to Oxford Circus and the main shops. We were going to a concert at the Albert Hall, it was a pleasant walk across Hyde Park (c.25 minutes). Hyde Park is just a few minutes walk away, we went to the Serpentine Café which has a lovely view across the lake. For breakfast we went to The Craven in Craven Terrace around the corner from the hotel so can't comment on the hotel food. We wanted to try Sheila's for breakfast in the same road but that was full.

"Very handy to the Lancaster Gate "tube" station."

3
edub33, Vancouver, Canada 27/06/2016

The breakfasts were good but aside from the staff there we found the service orientation of the hotel wanting, particularly the desk clerks. The room was a bit on the small side but adequate. The shower could use a door so that the bathroom floor did not get as much water.

"Nice Hotel"

4
User 22/06/2016

Hotel was nice and bed was very comfortable. The breakfast selection was plentiful and delicious. Central location! Staff was nice and cheerful. Room was a bit small. But overall pleasant stay. Would not mind staying there in the future.

"Nice Hotel - becareful which room!"

3
Micolob, Bournemouth, United Kingdom 16/06/2016

Hotel is pleasant, staff are very friendly. Rooms are very small, but of a reasonable standard - bed was very comfy. If you want any sleep avoid 407 or similar rooms on other floors at all costs as the door adjoins the lift and the lift shaft runs behind the wardrobe. Sleep was impossible until about 3am and the noise started again at 5am.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Micolob, Thank you for taking the time to give us feedback from your recent stay with us on trip advisor. I would like to thank you for your kind words about our staff and property. Your feedback is highly appreciated as it gives us the opportunity to constantly improve our services. However, I was naturally disappointed to learn that the room did not live up to expectations. If you are coming back to London let me know directly and I can suggest alternative rooms for you. I do hope you shall allow us another opportunity in the future to host you again so that we can find a room which meets and exceeds your expectations. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG Tel: +44 (0) 20 7262 7361 Fax: +44 (0) 20 7706 1028

"Dirty linen "

2
User 14/06/2016

Got one of the little rooms in the cellar. So crowded one had to play tetris with the bag to get in. Linen was dirty and it took a while to get that fixed. Got a refund in the end. Breakfast was pretty mediocre.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Mattias H, Thank you for taking the time to give us feedback from your recent stay with us on trip advisor. I am really sorry to hear that on this occasion we did not meet your expectations. I am extremely disappointed to read your review as neither myself or any team members have recollections of any issues regarding the dirty linen. We value every bit of constructive feedback and I would really appreciate if you could let me know when did you stay with us and in which room, so that I could share your feedback with housekeeping team and ensure that we continue to maintain the cleanisness to the highest standards. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Lovely Few Days in London"

4
mandy50_11, Liversedge, United Kingdom 13/06/2016

Stayed here before and love the hotel - all staff were lovely - especially Edyta in the restaurant for breakfast. Room was smashing - only complaint would be both Saturday and Sunday morning the fried breakfast wasn't hot - baked beans only aired and putting onto cold plates didn't help! Apart from that - smashing stay and will definitely come back.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear mandy50_11, Thank you so much for taking the time to write such a lovely review of our hotel. We review the feedback we get on TripAdvisor on a daily basis so we can make the changes that will improve the experience for future guests. I am thrilled that the team were able to make the whole experience even more special. I have shared your kind words with Edyta who would like to extend her gratitude. We hope to have the pleasure of welcoming you back again on your next visit to London. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Small but clean and VERY comfortable bed"

4
Sarah C, UK 13/06/2016

I was booked into another hotel but ended up here late at night. Checked in quickly and clear directions to room given. I was on first floor with a The Mitre below which was a little noisy and it meant I had to keep my window shut. But the air con was effective and quiet. TV wasn't worked - reception attended very quickly. The room was quite small and cramped but it did for short nights sleep - wouldn't like to stay in there for any longer. Bed very comfortable, even if you could only get in from one side.... Shower hot and large towels. Would stay again if a bigger room was on offer.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Sarah C, We very much appreciate the time and attention you have taken in posting a review of your recent stay at The BW Mornington Hotel Hyde Park London. Your feedback is highly valued and appreciated and I am delighted to learn that you enjoyed most aspects of your stay. I have noted your comments about the room size. All of our rooms are unique as one would expect in a listed building. However, as we have an additional three room categories, we can find a room type more suitable to your needs. Please be sure to contact me prior to your next arrival so that I can arrange a large room category for you. Once again thank you for the feedback. I hope to welcome you back when you are next in London. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Clean, comfortable and tasteful hotel with delightful staff and a great breakfast"

5
Jason D, Dublin, Ireland 08/06/2016

Only a few minutes walk from the Lancaster Gate tube station and virtually bordering Kensington Gardens and Hyde Park, this hotel is very well located. The hotel exudes class and cleanliness from the reception, to the dining areas to the bedrooms. The staff were very friendly and professional, the decor attractive and the room well put together. The bed was comfy and the bathroom in great working order. There was a safe, tea service, ironing board and other such accoutrement's as you would expect to find. Breakfast was tasty and split between continental and the classic English fry. Both were good quality and did not disappoint. Staff in the dining area were very efficient. Also, it was very nice to see that diners could squeeze their own fresh orange juice. Overall all we had a great time and feel that it was good value for money and therefore can easily recommend it.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Jason D, We very much appreciate the time and attention you have taken in posting a review of your recent stay, and thank you for listing all of the experiences that makes a stay at The BW Mornington Hotel Hyde Park London so excellent. We are delighted we were able to exceed your expectations and you enjoyed a great night's stay. Once again, we very much appreciate your kind compliments and recommendation, and hope we will have the pleasure of welcoming you back as a returning guest very soon. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Brilliant staff"

5
LazEssex, Essex 06/06/2016

Great business traveller hotel, great location. Two special mentions for Domante and Carmen, two girls who were both very helpful and pleasant, not easy when your in the same place for three nights, but they made the stay very enjoyable Thanks Domante and Carmen

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear LazEssex, Thank you so much for taking the time to write such a lovely review of our hotel. It was a great pleasure to learn that you thoroughly enjoyed each aspect of your stay with us and I appreciate you giving credit to Domante and Carmen who made your stay very enjoyable. I have shared your wonderful review with Carmen, Domante and the rest of the team and every one is thrilled with your feedback. We all look forward to welcoming you back to The BW Mornington hotel Hyde Park very soon. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Generally pleased "

3
malc2905, Rugeley, United Kingdom 06/06/2016

This was just a last minute planned weekend break can't fault staff or room etc , however food other than breakfast non existent, all that was available was minimal choice at lunchtime or what was described as something they would put in the microwave, or meals they got from an outside supplier but when I asked what was available was told they'd just stopped doing that. Also there was painting being done in parts, but no wet paint signs just the smell of paint, I only found out the walls had been painted was when I brushed my hand against a wall.

"Delightful stop over"

4
User 01/06/2016

I had the pleasure of staying here for 2 nights. It's a comfortable hotel, one where you feel at home immediately...lovely comfortable chairs and couches dotted around the reception area, the breakfast was exceptional - including the service. My room, albeit at the back of the hotel, had everything I could wish for and a fabulously comfortable bed. The toiletries were lovely as well. I came back one afternoon and found a lovely swan on my bed, made from the towels. What a lovely gesture from the young cleaning lady!! The decor was nice, the shower great. The location is pretty good as well, 2 tube stations and the bus route in easy walking distance. I really enjoyed my stay there.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear thomassa, We very much appreciate the time and attention you have taken in posting a review of your recent stay at The BW Mornington Hotel Hyde Park London. I am delighted to learn that you had such an enjoyable experience while visiting our hotel and for the extremely attentive service that was provided by our team and especially by one of our housekeeping team member. It is great to hear we are your hotel of choice and we look forward to welcoming you back again. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"I love this hotel for every reason!"

5
DonnaLea123, Vancouver, Canada 01/06/2016

I recently spent 6 nights at this hotel in London Bayswater area. It is my third stay at this hotel and I see no reason to stay anywhere else! The hotel is very convenient to every attraction in London and a short walk from Paddington Station where you can catch the Healthrow Express train and be at the airport in 15 minutes. Lancaster Gate Tube station is just around the corner giving you access to the Central Line. Many wonderful restaurants are in the immediate vicinity or on The Queensway.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear DonnaLea123, Thank you so much for your kind words about the hotel and for taking the time to share your experience. I am thrilled that you had another pleasant stay at the Best Western Mornington Hotel Hyde Park and that we are your hotel of choice. It is so gratifying to read that you found location very convenient. The hotel location is indeed wonderful as you can walk or have a small bus ride to the most wonderful sights of London. It was our pleasure to have welcomed you back and we too hope you will have another visit soon. Kind regards, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Value for money & excellent location"

4
User 31/05/2016

The BW Mornington is quite a gem of a little hotel in central London. Just a stone's throw away from Lancaster Gate tube station, Kensington Gardens and Hyde Park, it is also within walking distance to Paddington tube station, with access to Heathrow Express/Connect and a variety of cafes and restaurants. The hotel is modern and well maintained. The lobby and the adjacent Library/Bar are cosy and chic. There is free wifi throughout and a breakfast room and a small gym. I found all the staff consistently friendly, attentive, thoughtful, professional and efficient, which is certainly noteworthy! Although the single room I had (305) was the smallest on the floor, it was more than adequate for a solo traveller staying for three nights. The room was very clean and housekeeping certainly did an excellent job every day. There was enough space to move around, with a rack to put a huge piece of luggage, as well as an armchair, a work desk and another chair. It also helped that the double-door cupboard had full length mirrors which created the illusion of space. There wasn't much of a view (the window was facing a dome-like roof/structure), but my priority was to have a quiet room for a good night's rest every night. The single bed and pillows were very comfortable and I slept like a log every night, waking up well-rested and refreshed each morning. Complimentary tea, coffee, biscuits and toiletries were provided. The shower had just the right pressure, and the towels were absorbent and of good quality. Also included were an iron, ironing board, hair dryer and safe. A really pleasant surprise was the buffet breakfast. It was sumptuous and delicious. It's either included in the accommodation package or costs only an additional £10/- for hotel guests who booked their room without breakfast. Some minor observations: The flat screen TV in the room had only local channels but then again, cable TV shouldn't be a priority for most who are visiting London. Unlike most models in standard hotel chains, the in-room safe was a bit tricky to operate. The 24-hour room service had a limited menu from around 10pm. It just so happened that I didn't have time for dinner on my second night and ended up ordering a tiny box of vegetarian noodles at the 24-hour reception desk. It is also a pity that the hotel is located just next to a building apparently perpetually covered with scaffolding and this is a bit of an eyesore. However, apart from that, the BW Mornington is a really lovely value-for-money little place in a very central location that ticks all the right boxes. It seems to be a very well-kept secret that ought to be shared. Highly recommended!

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Eunice C, Thank you for taking the time to share your recent experience with us on tripadvisor. We appreciate all the feedback that we get and we go through the feedback on a daily basis as it helps us to improve the experience for future guests. I am delighted you had such a pleasant experience and that your expectations seem to have been exceeded and I would like to thank you for the detailed description of the facilities and the service provided, I am sure other travellers reading your review would appreciate the details description. Your comments regarding the lunch box and certain aspects of the service that you experienced are highly appreciated as it gives us the opportunity to constantly improve our services. I shall look forward to welcoming you again in the near future. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Very small room, dissapointing"

3
RedThunderbird, Oxford, United Kingdom 30/05/2016

Stayed with family. Bad points: Rooms tiny...bathroom even tinier...shower holder not working...bar room service (food) not available as short of staff so the only alternative would have been to buy from an outside takeaway (1 hour delay). Good points: Helpful staff in reception, and during breakfast...nice fresh breakfast...newspapers...lovely pillows and tea/coffee facilities in the room. It is a good 20-30 minute walk to the actual Marble Arch. We used Park Lane parking lot so a bit of a trek.

"Amazing Location."

3
happyvoyager2020, Phoenix, Arizona 24/05/2016

Good Value Average Hotel. Not your typical chain hotel. Buffet breakfast is excellent. Breakfast room staff are all most welcoming. Very attentive to your needs. Paulina is especially personable, professional and helpful. I became ill while on vacation and needed to see a doctor. Front desk immediately suggested I go to St. Mary's Hospital in Paddington. Arranged for taxi. With in brief time, everything was organized and I was at Emergency & Accident Wing of Hospital. Without the kind assistance of front desk staff I wouldn't have known what to do. For that I thank them kindly.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear happyvoyager2020, We very much appreciate the time and attention you have taken in posting a review of your recent stay at The BW Mornington Hotel Hyde Park London. I am delighted that the service as well as the breakfast were to your satisfaction. I particularly appreciate the mention of Paulina and for your overall appreciation of the staff. All your kind words are great to hear and it gives us great pleasure that you enjoyed most of the aspects of your stay, however I do recognise that there were areas of your stay that fell below your expectation as you scored us three out of five so perhaps on your next trip we could catch up and you can let me know how we can improve to reach excellence. Should you require any assistance at all with the making of future bookings, I would be honoured if you would consider me as your personal point of contact. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Very nice cozy hotel with English breakfast"

5
User 22/05/2016

Very nice cozy hotel with excellent service and atmosphere both in the reception and in the restaurant. Rooms have woodden floor, there is possibility to open window. Hotel is close to Hyde Park, underground, English pubs, in a very nice area. English breakfast, fresh squezed juice and cappucino included - rare things in London e.g. in Dorsett Shepherds Bush you have to pay £4 for double espresso. If u booki directly you will get 10% discount and breakfast for free.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Ka V, We very much appreciate the time and attention you have taken in posting a review of your recent stay at The BW Mornington Hotel Hyde Park London. It was a great pleasure to learn that you thoroughly enjoyed each aspect of your stay with us and I thank you for your kind comments regarding our welcoming staff and look forward to sharing your appreciation with the teams. Once again thank you for your feedback and I look forward to seeing you when you are next in London. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"My home in London!"

5
Helen34467, Naples, Florida 18/05/2016

Once you stayed there you always wanna come back. Really Nice and dedicated staff, clean rooms With everything you need. Lovely breakfast, and you can walk to Oxford Street, Hyde Park and Notting Hill. I`ll be back :-)

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Helen34467, We very much appreciate the time and attention you have taken in posting a review of your recent stay. Thank you for listing all of the experiences that creates a ‘home away from home' feeling at The Best Western Mornington Hotel Hyde Park. It was a huge pleasure having you stay with us and we very much hope to have the opportunity to welcome you back very soon. Kind regards, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Great location, staff & service"

5
Frank D, Copenhagen 17/05/2016

Right across the street from Hyde Park, walking distance to great pubs & restaurants and the awesome Portobello Saturday market. Loved the breakfast and esp. servers Paulina and Ivelina, who take special care of guests on an individual basis. Room was clean and comfortable. We will stay again next time we visit London.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Frank D, Thank you for taking the time to give us feedback from your recent stay with us. We review the feedback we get on a daily basis so we can make the changes that will improve the experience for future guests. I am delighted that you had such a wonderful stay and to read your praises to the staff for their service. I particularly appreciate the mention of Paulina and Ivelina. I have shared your feedback with them and they are really grateful and we all hope that you will come back and stay again soon. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Wonderful"

4
GagaLinda5, Colorado Springs, Colorado 08/05/2016

The Mornington was wonderful! It was easy to find and the staff friendly and helpful. The breakfast buffet was a great value. There are steps up to the entrance and and steps to our room but there is an elevator inside. The room was a little cramped but was updated and nice. Quiet and safe neighborhood, close to Hyde Park for walks or jogging. The tube is just around the corner, tour bus pick ups about 15 blocks away, and railway from Heathrow about 10 blocks away.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear GagaLinda5, We very much appreciate the time and attention you have taken in posting a review of your recent stay. We review the feedback we get on TripAdvisor on a daily basis so we can make the changes that will improve the experience for future guests. It gives me great pleasure to know that the service as well as the location were to your satisfaction. I am however disappointed to read that you felt that the room is bit small. At the Best western Mornington Hotel Hyde park London, all of our rooms are unique but we have a range of room types that fits everyone's needs. The Single Rooms are cosy but smartly designed to give the feeling of utmost comfort while the Executive Suite rooms are more spacious and can accommodate up to four people. On your next visit do advice the reservation department of your requirements and we will ensure that we have everything ready as per your preferences. Once again thank you for your feedback and I look forward to seeing you when you are next in London. Kind regards, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Choose somewhere better."

2
ferg789, Lancs 06/05/2016

Possibly the worst night sleep we have had. Room 506 - there was a constant noise coming from outside the room up until about 2 am. It sounded like a boiler noise, when we questioned this the lady on the desk didn't seem bothered or offered an explanation. Won't be staying here again.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear ferg789, Thank you for taking the time to give us feedback from your recent stay with us on trip advisor. We review the feedback we get on TripAdvisor on a daily basis so we can make the changes that will improve the experience for future guests. I do apologise that the room provided did not leave you satisfied and your feedback regarding the noise has been shared to our directors for further discussion on how we can better improve our guests' experience. I do hope you shall allow us another opportunity in the future to host you again so that we can find a room which meets and exceeds your expectations while ensuring that the room is quite. Please do not hesitate to contact me for future bookings, it would be my pleasure to personally take care of your reservation.

"Unfortunately A noisy night"

4
Urbanorienteer, Middlesbrough, United Kingdom 04/05/2016

I have previously visited this hotel without issue but, on this occasion, I passed a night with some disturbance. The check in was swift and the receptionist was very welcoming. My room #112 was small but quite adequate and in very good order. Unfortunately it adjoined #113 and there appeared to be an inter connecting door which meant sound travelled easily between the two rooms. The guests in 113 started talking from 22.30 and we're still talking at 00.10 when I visited reception and organised a room change. The receptionist was very understanding and helpful and I was soon installed in room #209. Unfortunately I was awoken at 02.00, probably by the guest in the room above, who appeared to be moving the bed, causing a loud banging noise and then opening and closing the door. This procedure was repeated at least one more time. Eventually I was able to get to sleep again around 03.00. In the morning the included breakfast was excellent and the staff in the dining room most helpful and welcoming, as is the norm at this establishment. It was a shame that the quality of the service was marred by other guests being somewhat inconsiderate. Will it prevent me visiting again? Probably not.

"The convenience and comfort of the Mornington Hotel"

4
JamesDillon1947, Stroud, United Kingdom 01/05/2016

We chose the Mornington because we are members of 'Best Western' and we knew that the standard would be good and we were not disappointed. Reception was efficient, the room was clean, comfortable and well equipped. The accessibility of Hyde Park, Oxford Street , easy transport and Paddington station made our experience a very rewarding one.

"Great location!!!!!"

5
User 01/05/2016

Clean, bathrooms are great. Customer service is great!!! We had to wait for our room to get ready and we were offered with complimentary drinks while we were waiting...room is a decent size and quite and tranquile hotel. Definitely I recommended Best Western Mornington hotel..??

"Don't let the pictures fool you"

2
Johanna A, Stockholm, Sweden 24/04/2016

Nothing special at all. In the pictures this looks like a nice boutique hotel, however in reality it is just a standard chain hotel. I got an upgrade which meant that I got a massive room in the basement. Location is good however there are so many better hotels in London.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Johanna A, Thank you for your feedback. We review the feedback on a daily basis as this helps us improve the service that we give to future guests and also understand what is important to the people that stay with us. I am sorry that you did not enjoy our hotel. The BEST WESTERN Mornington Hotel Hyde Park is a Grade II listed building. The hotel was originally built in 1815 as two terraced houses with five storeys and a basement. Since 2010 the hotel has undergone a full refurbishment designed to modernise the property into a timeless boutique hotel whilst retaining its period Victorian features which is a popular choice with many international visitors. However, I am delighted to hear that you found the hotel well located. Indeed the location is one the best with Oxford Street, Bond Street and Hyde Park only steps away the hotel is ideal for both leisure and business guests. Once again thank you for your feedback. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Nice stay, pleasant staff, clean comfortable room"

4
Sfhahn, Napa, California 21/04/2016

Stayed here for a couple nights before the start of a business trip. The rooms were well appointed and comfortable. Mine had a couch and TV downstairs and a bed up on a loft. If I was older or not very mobile, this would not have been a good room at all as the staircase was narrow so make sure to check with the staff if you have limited mobility or problems with stairs. The bed was comfortable and the rooms clean. Location is good and right across the street from Hyde Park. For me, it was a little far out from other things I like to do and see (I usually stay in mayfair or knightsbridge) but transportation is convenient (tube right around the corner) and you can get to Paddington station with a short walk. Super convenient if you are coming in from the airport for a night or two. Would definitely stay here again - price for room for what I got was great for London. Oh and the lobby area looked pretty nice too. Had lots of chairs to hang out in and a little bar.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Sfhahn, We very much appreciate the time and attention you have taken in posting a review of your recent stay at the BW Mornington Hotel Hyde Park London. I would like to thank you for your kind words about our staff, property and location. It is always a joy to hear when our guests are pleased with their experience. You scored us four out of five so perhaps on your next trip we could catch up and you can let me know how we can improve to reach excellence. It is great to hear we are your hotel of choice and we look forward to welcoming you back again. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Amazing Hotel!"

5
Judith K, Sicily, Italy 21/04/2016

Amazing Hotel and good location, close to Lancaster Gate and Paddington stations, Oxford street is very close even by walk. Breakfast was the best I've had in a long time. Staff were friendly and helpful with directions and recommendations with restaurants near by. Would recommend this Hotel and will stay there next time.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Judith K, Many thanks for your feedback following your recent stay with us at The Best Western Mornington Hotel Hyde Park London. I am thrilled to read that you had such an amazing stay and that you enjoyed our location and the hotel facilities. I was particularly pleased to read your compliments on our breakfast and our welcoming front-desk team. I look forward to sharing your compliments with the relevant departments as they will be delighted to learn that you had an amazing stay with us. It is great to hear we are your hotel of choice and we look forward to welcoming you back again. Kind regards, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Inavailability of basic amenity"

3
User 21/04/2016

Whilst the room is very small and basic, we were not provided with hotel slippers. The room given to us was facing walls very near to the kitchen exhaust. Thanks to that we are waking up very early daily because were disturbed by the sound the exhaust fan is making. On one of the nights, the emergency alarm was activated in the middle of the night (maybe 0200hrs or 0300hrs?), it wasn't deactivated until after 10-15minutes. No hotel staff contacted us whether to evacuate the hotel nor to update us on the actual situation. We then decided to call up the operator and no one picks up. Our call was finally answered by the Receptionist (there were speed dial buttons on the telephone) informing us that it was a false alarm. Could have handled the situation better.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Adrianne L, Thank you for taking the time to share your recent experience with us on tripadvisor. We appreciate all the feedback that we get and we go through the feedback on a daily basis as it helps us to improve the experience for future guests. Sorry to read that experience was not up to expectation. I am sure that you understand that a slight inconvenience is nothing when you consider the risk of real fire. We do have a procedure in our hotel in case of the fire and all our staff are well trained how do deal with it. I am very comfortable with our procedures and how the team have handled the situation. Whilst we have very strong belief in customer service we will always prioritise the health and wellbeing of our guests and staff over everything else and we would never silence a fire alarm without a full investigation even if it is happening in the middle of the night. I do hope you shall allow us another opportunity in the future to host you again so that we can find a room which meets and exceeds your expectations. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Brilliant hotel!!!"

5
183Crina, Brasov, Romania 19/04/2016

I like to travel in style, I like high quality hotels and I like to be spoiled as a guest. I entered the hotel and I knew that I will have a pleasant stay, because as we all know, everything starts at the reception and I've been very well welcomed by Marius and the other lovely receptionist, I don't remember her name but she was lovely and helpful as well. The hotel is lovely, clean, the location is perfect. The staff is great!!!! Especially Marius, he offered us the best costumer services. I will definitely come back and I will recommend this hotel to all my friends. The only thing that is missing is a proper restaurant tho, the bar is lovely but a restaurant would be great. It was perfect! Many thanks to you all for making my stay so pleasant.

"Fab location, best breakfast, lovely stay! "

4
AmberRose95, South Molton, United Kingdom 18/04/2016

This hotel has a fab location, so close to Paddington station and tube which was handy as we didn't have to walk far with our luggage. The closest tube station is Lancaster Gate, which was about a 2 minute walk away, meaning you're never far from anywhere in London if you stay at this hotel! The staff are super friendly and accommodating, especially the breakfast staff! The breakfast was the best breakfast I think I've ever had, there's so much selection and the food is amazing, I would probably go back there just for the breakfast alone! The rooms are lovely and have everything you need, the only downside I would say is that I had a single room towards the back of the hotel and I had no views at all as there was something blocking the whole window, however my mum who stayed in a single room towards the front had a view so it was just the room I was staying in. However, this didn't affect me much. The rooms also contained air con which was a nice touch as usually hotels in London don't have that. The sleep was also great, lovely comfy beds and it was so quiet as its away from a busy road. The hotel is also right next to Hyde Park, which was lovely to walk through and so nice it being so close! Overall I would definitely recommend this hotel to anyone staying in London, especially if you're getting the train to Paddington as its so convenient. I'll definitely be staying here again in the future!

"Sisters Adventure"

5
Cheryl J, Greenville, South Carolina 15/04/2016

One of the Best Hotels I have ever been to. Super Clean and the Staff are friendly. The Breakfast was out of this world. Absolutely Delicious. The Ladies serving and fixing the breakfast were so friendly and nice. They went beyond to make sure we had everything we wanted. They made our Sister's Abroad vacation AMAZING! I miss those Girls!

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Cheryl J, Thank you so much for taking the time to write such an amazing review of our hotel. I am extremely pleased that we enabled you to have such an enjoyable "Sister's Abroad vacation". I'm particularly pleased to read that you appreciated the breakfast team so much. I look forward to sharing your compliments with the breakfast team as they will be delighted to hear your special mention about their service. We all look forward to welcoming you back to The BW Mornington hotel Hyde Park very soon. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Good Mornington! "

5
User 14/04/2016

What a great place to wake up in London... Close by Hyde Park for an easy stroll... I was traveling with my adult son, so two affordable rooms with just a single bed was a comfortable alternative. The hotel is located in a safe neighborhood close to the park and subway stations.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Ann W, We very much appreciate the time and attention you have taken in posting a review of your recent stay. We review the feedback we get on TripAdvisor on a daily basis so we can make the changes that will improve the experience for future guests. I am delighted that you enjoyed your stay with us and to hear that you found the hotel well located and the rooms well appointed. The hotel location is indeed excellent as you can walk to the most wonderful sights of London. Once again thank you for your feedback and I look forward to seeing you when you are next in London. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Excellent location, service and breakfast!"

5
DrHang, London, United Kingdom 14/04/2016

I am actually a Londoner writing this! Stayed for a weekend in January for work. Top Location! This hotel is located in Central London, it is only a short walk to Lancaster Gate tube station. A slightly longer walk to Paddington train/tube station. I took the Heathrow Express to Paddington and walked to the hotel with my suitcases without any problem. Top service! From checking in/out to using the bar the service was consistently excellent. Had a friend joining me for some whisky at the reception and that was excellent, too. Top breakfast! Probably ate too much and drank too much coffee! Lots of hot and cold options to choose from. They had newspapers as well so I could read the news while enjoying my food. Also bumped into a maintenance guy in the lift and he was super polite and friendly, too! I had a room on the top floor and it was great!

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear DrHang, Thank you for taking the time to write such a kind review of our hotel. Your feedback is highly valued and appreciated. I am extremely pleased that we enabled you to have such an enjoyable stay. Our aim is to ensure that each and every of our guests feel welcome and comfortable when staying with us and it's great to have this acknowledged by you. I look forward to sharing your compliments with the relevant departments as they will be delighted to learn that you had such an excellent stay with us. We look forward to welcoming you back to The BW Mornington Hotel Hyde Park in the not too distant future. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Thank you Mornington Team"

5
lillyWlilly, Sweden 13/04/2016

We came to London to celebrate my daughters birthday. My daughter was over the moon as when we entered the room, there were lots of balloons and elephants from towels. Reception has left a lovely message in the room and wished a happy birthday to my daughter. I would really like to say a big thank you for reception team, who organised this lovely surprise for my daughter, She keeps asking me when we will go back, and I must say Mornington will be my favorite place to stay in London. I highly recommend this hotel.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear lillyWlilly, Thank you for taking the time to give us feedback from your recent stay with us on trip advisor. I am extremely pleased that we enabled your daughter to have such an enjoyable and memorable birthday and that she loved our little surprise in the room. I would like to thank you for your kind words about our staff and hotel. It is always rewarding to hear feedback like yours. We look forward to welcoming you and especially your daughter back to The BW Mornington Hotel Hyde Park in the not too distant future. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Good hotel, good location, lovely staff"

5
fiftyfiftyScotland, Scotland 06/04/2016

We stayed here for 3 nights at the beginning of March and were allocated a large twin room. As we were in London as a treat for my daughter's birthday the reception staff presented us with a fruit plate and 2 small bottles of prosecco in our room - a really nice touch. Could not fault anything given the price we paid for staying at this hotel. The reception, housekeeping and breakfast staff were very friendly, especially the breakfast (manager I think, a lady from Poland) - she was exceptionally helpful. As previously mentioned in reviews - excellent location to Lancaster Gate tube station and Hyde Park. Would not hesitate to recommend.

Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear fiftyfiftyScotland, We very much appreciate the time and attention you have taken in posting a review of your recent stay. Your feedback is important for us, as it helps to make the changes that will improve the experience for future guests. It fills me with great joy to know that you chose our hotel to celebrate your daughter's birthday and that the little touches made a difference .Your kind words about the friendliness and attentive service of our staff is much appreciated. I particularly appreciate the mention of Edyta (restaurant manager). I have shared your feedback with Edyta and she is really grateful and like me hopes that you will come back in the not too distant future. Yours sincerely, Jurate Ramanciuckaite Front Office Manager 12 LANCASTER GATE LONDON W2 3LG

"Just The Best"Best Wester""

5
Liu10Xu, London, United Kingdom 05/04/2016

I stayed in quite a few best western hotels, however this hotel was the best. I arrived and straight away was recognized that I am diamond member, so was offered and upgraded to a lovely room. In the room I found a plate of fruits and welcome letter from the manager. Breakfast was great and I really enjoyed it. Not expensive at all for full english breakfast and if you book directly with hotel, you can get even for free. Staff at the reception and breakfast room was very friendly! I highly recommend this hotel and this will be my favourite hotel to stay when I am in London next time.

"Wow 4 star plus!!!!!!!"

5
_andypiers6, Sweden 04/04/2016

The hotel is in excellent location, the tube station is vey close. I stayed with my family this weekend and we were really looked after. We arrived on Saturday and instead of family room we were upgraded to a suite room. The room was clean and sofa was opened for children. They really enjoyed it, as they had a separate TV downstairs. Reception staff was extremely helpful and helped me to book tickets to the show and some other attractions. We arrived very early and one of receptionist organised a room in 30 min. Thank you very much for an excellent service and we are looking forward to come again!

"Excellent stay and reception staff"

5
ungwang0, Tokyo, Japan 03/04/2016

I just came back from London and I was staying for 3 nights in this hotel. I must say one of the best hotels I have ever stayed. Reception staff demonstrated professional attitude and helped me with all questions I had. I would like to say a special thank you for 2 girls who were working in the morning during my stay, there was nothing too much to ask for them to do for me. Excellent service! They upgraded my room to one of the biggest room in the hotel and while we were were waiting for the room I was offered coffee in the lobby. Nice touch. I will definitely come back.

"Nice clean hotel close to Paddington station."