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Best Western Mornington Hotel London Hyde Park, Londres

12 Lancaster Gate, W2 3LG, Londres, Great Britain - See on a map
Best Western Mornington Hotel London Hyde Park - Hotel Lounge The Best Western Mornington Hotel London Hyde Park is ideally located in the center of Londres. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Mornington Hotel London Hyde Park enjoys a great location in the heart of Greater London. Close to Lancaster Gate tube and buses, our accommodation has been elegantly re-designed and is fully equipped! Our bedrooms are, of course, comfortable. . . and complemented by our intimate Library Bar which serves drinks and light snacks. Please note that whilst we only have a breakfast restaurant, there are a variety of good restaurants nearby. The great news is our free high-speed wireless Internet access will help you find them all! Shopping opportunities are countless in the capital, but if you simply want to wander around and see the sights, Hyde Park is the perfect starting point! The West End is less than two miles away if you fancy a show, and The Victoria & Albert and Natural History Museums will enthrall you as you explore. Enjoy your stay.

Best Western

Mornington Hotel London Hyde Park

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2021
 
Travelers_Choice 2020
 
based on 1479 guest reviews
NOTE ISSUED
Excellent
551
Very Good
580
Average
213
Poor
67
Terrible
68
REFER TO NOTICE
Business Business
273
Couples Couples
512
Family Family
242
Friends getaway Friends getaway
113
Solo travel Solo travel
155
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Money taken for 1st nights stay 2 months before we arrive!"

1
User 18/05/2022

We have booked to stay in this hotel in July 2022. We booked through Booking.com and were told on the booking confirmation that no money would be paid for the visit until 48 hrs before our stay & held I assume as a deposit. Imagine my surprise when today I noticed on my bank account that the 1st nights stay in excess of £200 has just been removed from our account without any notice or communication. On ringing the hotel I was told by the Manager that this is the hotels policy and to take this up with Booking.com if I didn't like it. Overall the Manager was condescending, inflexible & I got the feeling that she didn't care if I cancelled the stay. Customer service appeared very far from her priorities. More to the point please beware if you book through a 3rd party for this hotel. With 2 months to go expect a large amount of money to be removed from your bank account without warning & totally unapologetically, hiding behind the repeated phrase " Its Company policy" After this visit I will certainly avoiding Best Western hotels in future. And this is before I even stay here!!!!

"Hotel overbooked"

1
mickpearce9, Manchester, United Kingdom 06/05/2022

Booked this trip in November 2021 for my wife's birthday, but when we checked in on 1st May 2022 there was no room left, the best they could offer was 2 single rooms. My wife isn't very well and I am her carer, so this was totally unsatisfactory

"Disrespectful staff"

1
Talitha J, Diemen, The Netherlands 27/04/2022

De girl at the reception would not let me check in while I already had paid for my full stay. She claimt that I was supposed to have a credit card which was nowhere mentioned while booking the room. She simply wanted to send me away at 9.30PM after a long day of travelling. She claimt that it was mentioned in the booking and that I should check my booking. Instead of contacting the general manager herself, she told me she could give me his number and that I could call him myself. As I had to do her job for her. I dont believe they understand the way a guest is being received effects the total stay a lot! Such little respect she showed to one of the people that is actually paying her wages. Scandalous! I tried to contact the hotel several times weeks before my arrival with a few inquiries. Never have I received a reply. The room itself wasnt properly vacuumed upon arrival so I had to ask for that. Also stains on curtains, towels and bedlight was not working. Its the least you are allowed to expect that the room had been cleaned properly.

"Nice rooms - lovely breakfast - family feeling (staff very friendly and helpful)"

4
User 27/04/2022

I've probably stayed here about 10-15 times, so that should say it all :) Lovely location, off the main road but just a few minutes away from Lancaster Tube station and bus stop (and about 10 from Paddington) and of course just a hop away from Hyde Park.

"Outstanding staff and a memorable experience!"

5
User 24/04/2022

The staff has been exceptional. A huge shoutout to Roksa, Iona and Alexandra from the reception and Paola, Silvia, Barbara and Natalie from housekeeping. Upon arrival, the check-in was quick, effortless and the room was very well cleaned and laid out. I suffer from severe arachnophobia and being in London my concerns were evident. The staff went out of their way to take this into consideration, and were constantly checking on me to see if everything was fine. The hotel is quite comfy, a stone's throw from Hyde Park and Lancaster gate tube station as well as bus stations. There are plenty of restaurants and groceries at walking distance. Overall the experience has been so wonderful that I extended my trip by a day just to be here longer. Though prices may get a bit steep during tourist season, I found the best rates via the hotel website. In conclusion, a great stay here and I would once again credit the staff for being simply outstanding!

"Terrible customer service"

1
User 22/04/2022

This review is largely based on my experience with an inconsiderate and unprofessional staff member I encountered. I wish I had caught her name, but she checked me in and checked me out. At the time of check-in, she informed me that my booking included complimentary breakfast; however, I was slapped with a bill for breakfast upon checking out. When I mentioned what she — the same individual — had apprised me of at the time of check-in (that breakfast was included), she denied ever saying that and humiliated me in front of other guests. I would never fabricate something like that; I am an honest person and know what I heard. Her unprofessionalism and attitude is reason alone to never stay at this hotel. There are plenty of other great places to stay in London, a city I frequent quite often.

"Great location "

4
Steve5567, Wellington, United Kingdom 20/04/2022

Great hotel very friendly staff and helpful. Perfect location close to Paddington Station easy access to the underground.very close to kensington Park and Hyde Park.breakfast set us up for the day.only down side was the bed not the most comfy but ok for a couple of nights.

"A great hotel for work or pleasure trips to London"

5
andyf58, Bristol, United Kingdom 19/04/2022

Great location near to Paddington station. Staff very friendly, hotel is clean and tidy and breakfast is good. A regular booking for me. I had booked over 2 years ago but due to COVID it was held over. Staff could not have been more helpful.

"Good location and great staff"

4
User 18/04/2022

We had a great time at Best Western Mornington. Staff was very helpful and service minded when we needed something. The room was clean and had what we needed. The hotel is located in a nice area near Hyde Park.

"BW Mornington"

5
JamesB11217, Ames, Iowa 17/04/2022

Had an unexpected extended stay at this hotel. Had problems with room phone when I needed to rebook our flights. Amir at the front desk came through with an alternative means of contacting the airline. Went about and beyond. Hotel is clean, staff is friendly and helpful. The breakfast each morning offers a wide variety to choose from. If we were to return to London, this would be our first choice. Hotel is conveniently looked near Hyde Park and a little over a block to the Lancaster Gate tube station. It's also within easy walking distance of Paddington Station.

"Can't wait to return to London but it won't be with this place!!"

1
Dave B, Schinnen, The Netherlands 13/04/2022

Amazing location just above Hyde Park & super close to metro! Booked a cool 2 level room so my 17 year old could sleep with some separation from us. Sadly we weren't given that room. The “Anna Delvy” looking young lady working the front desk explained by saying “they are the same category as the small room you're in”!?!?! What does that even mean? We ended up in a room that would have been small for two of us, let alone three. At least it was right beside the elevator and stairs so we could hear everything going on & we didn't waste any time sleeping! She was also the one who said - with zero concern - they had no UK charger to lend me for the first night before I could go buy one. Like ZERO concern. Also had to go to her the second day when we couldn't get any cold water. The tap instantly came out very hot. Her response. “It's an old building. Run it for 15 minutes and it will get cold”!?!?? I kid you not. Man, we loved London but will stay anywhere but here when we return.

"Great hotel"

4
User 13/04/2022

Great hotel. Friendly and very helpful staff. Great location 5 minute walk to Paddington station and Hyde park/Kensington park. Will stay again for my next visit. Bed not the most comfortable but ok for a couple nights

"Poor customer service"

1
User 29/03/2022

Upon leaving the property we realised we had left an apple product in the room. We contacted the hotel via phone within 30mins of checking out and they advised that they would check with housekeeping. They did not return our call. We called an additional 3 times to be told that housekeeping could not locate the missing item even though we know we left it on the desk in the room and the apple app showed the item as still being at the address 7 hours after we checked out. On each occasion we phoned we were informed we would be called back, this did not happen once.

"Shambles"

1
MrsC542, Berkshire 29/03/2022

Wish I'd read previous bad reviews! checked in early evening, went out for a lovely evening and returned to hotel to be told we hadn't checked in, after convincing the reception we'd signed in earlier she found our paperwork and credit card details but my room card had been cleared. Was suspicious when a bowl of fruit and envelope addressed to someone else had been left in the room. Another complaint about a missing piece of property now in the hands of Best Western as management not interested

"Would definitely recommend"

5
User 28/03/2022

This hotel has a great location, we had a lovely quiet room, good big bed, excellent breakfast and the staff were very helpful staff. We would have no hesitation to recommend this hotel as a base for a day or two in London

"Horrible experience!"

1
User 22/03/2022

Had booked one night at the hotel. We arrived early and were told our room wasn't ready yet (which is understandable, seeing as check-in was supposed to be at 2pm). So we checked in and left our luggage at the hotel, before going out exploring the city. When we arrived back at the hotel in the afternoon we were told our room wouldn't be ready for another hour (8h30 pm), which I pointed out couldn't be the case as we had already checked in and I received an e-mail confirming our room number several hours earlier. Turns out they had overbooked and given away our (prepaid) room. Trying to sort out the situation the staff (especially the manager) were extremely unpleasant and unapologetic, and refused to give us any discount or refund for the inconvenience. Also, when we finally got the room (basically just to sleep in), it smelled like old sushi. Would NOT recommend this hotel to anyone

"Please don't book this hotel"

1
User 19/03/2022

They over booked our rooms, so when we arrived we didn't have a hotel room to stay in. Please don't book with this hotel - they've ruined our weekend away and made us miss our reservations. Unhelpful service and acted as if we were being a pain. Zero stars if I could

"A true gem of a hotel"

5
edmontanawilliams, Liverpool, United Kingdom 17/03/2022

Not only is this hotel wonderfully situated it is overseen by the most impressive team of staff I have ever encountered at a London Hotel. They genuinely care about their work and the way they treat their guests. The hotel is very clean and the rooms well appointed and comfortable. I couldn't fault any aspect of my stay at all, I just wish we could have stayed longer. Rest assured I won't now stay at another London Hotel!

"Weekend holiday."

3
User 15/03/2022

Problem with having no roomkeys, but the staff was very helpful and compensated in other ways. I wish I could remember this one guy's name, he was so nice and helpful! Good breakfast and internet. A bit thin walls, so there was some noise.

"Okay"

4
User 11/03/2022

Be careful with your reservation! They can be overbooked and send you to another hotel (not the same price range). I did my reservation one week (a single bedroom) before and when I arrived i was told i have to go to another hotel across the street. This was not a happy experience after 7 hours of flight… They apologized with an upgrade of the room. Regardless of all these, they have nice employees, excellent breakfast and a great location (across hyde park).

"Great stay"

5
User 11/03/2022

Really enjoyed my stay. Staff friendly and helpful. Room clean and warm. Great selection for breakfast. Would certainly stay again. Close to Lancaster Gate underground for easy access to the West End.

"The best from Best Western"

5
Gytis P, Stafford, United Kingdom 10/03/2022

The best from best western chain so far, including very helpful staff especially reception going extra mile with free room upgrade, which was impressive, lounge area with real library, generous breakfast and tranquil though very central location

"Very friendly staff, good location, great breakfast but worst house keeping."

3
Pnina A, Israel 02/03/2022

I stayed 7 nights at this hotel. I had to change the room from 5th floor to 3rd floor which was in lower level and probably cheaper than the one I reserved because the water pressure was very low. I asked for a twin room but I got double bed. They were supposed to separate them but never did. There was no cold water and it made it very difficult to shower. I had to ask the reception to send someone to remove the garbage and bring toilet paper. They didn't clean the room every day. Towels were missing. Denis from dinning room was very friendly and also the reception staff and they always tried to help. The beds were very comfortable. This was the second time I stayed here, but it was disappointing this time.

"Excellent stay, central london"

5
Paul J, Bury St. Edmunds, United Kingdom 20/02/2022

Excellent hotel in central london, room was great with everything you need, very clean. All staff were very friendly and helpful. Location is great, short walk to key attractions or tube station close by.

"Well situated and comfortable"

5
jpiersbugler, Dorchester, United Kingdom 19/02/2022

Good value for money, excellent location for shopping or cultural visits. Quiet and comfortable room with every feature normally associated with better quality hotels, friendly staff and easy booking process, will definitely stay again in the future.

"Excellent"

5
User 17/02/2022

An excellent Hotel with a fantastic obsession for service. The staff were only too pleased to assist and genuinely cared about the service. I would definitely use this hotel again. Great standards clearly set by the General Manager

"Beautiful stay"

4
CHATEAUDESOLIVIERS, TRIPOLI LEBANON 17/02/2022

The staff is great and helpful, thank you Junior and Elena for making the stay great. The breakfast has good variety. Clean hotel,near metro station. The only inconvenience is that they don't have a restaurant. Definitely will visit again

"Never Disappoints!"

5
peterrH9578QB, Stoke-on-Trent, United Kingdom 16/02/2022

Always a very good stay at the Mornington! My guests again weren't disappointed and enjoyed the comfort of the rooms, breakfast and the very helpful staff! I have used this hotel regularly for customers, and is always consistent. And the location is fantastic!

"We stayed at the hotel on valentines weeken"

4
User 15/02/2022

We had a lovely stay at the hotel. Nice clean and tidy room and bathroom. The shower pressure could've been a bit more stronger though. It's also good to have a open bar 247. Lovely breakfast with good selection and nice staff.

"Fantastic and convenient"

5
User 04/02/2022

This hidden treasure is located just by the Lancaster Gate tube station, only 2 minutes away from Hyde Park too, so it was extremely convenient. Then the check in process was also perfect. The room was pretty good for a basic single bed, very clean and fully loaded. The reception staff were very very nice during the entire check in/out processes. Also, as a curiosity, the hotel bar is decorated like a beautiful library.

"Excellent value for money in a great location."

5
Rachel L, Vancouver, Canada 03/02/2022

Very welcoming, small hotel with friendly staff. Good breakfast and comfortable room. Fabulous location to explore around Hyde Park and Kensington Gardens. Easy to get to from the underground. Some lovely little restaurants nearby.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Rachel, Thank you very much for your lovely review. We are very happy to hear that you had a great stay at our hotel. We hope we gonna see you here again very soon. Kind regards. Junior Coelho-de Sales Front Office Manager.

"London weekend."

4
Graham J, Hale, United Kingdom 03/02/2022

Hotel is very convenient for Lancaster Gate Tube, and 5 minutes into Hyde Park. Parking is a problem, but found a convenient spot at Thistle Hotel, about 170yards from hotel, and reasonably priced, can be booked through Your Parking Space.com.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear globo Graham J, Thank you for choosing to stay in our hotel. We are very happy to hear that your stay was enjoyable. Kind regards. Junior Coelho-de Sales Front Office Manager.

"Great option near Paddington Station"

5
Mark F, Hanwell, United Kingdom 25/01/2022

Delighted with my stay. It was in a lovely location and could just nip out for a walk around the Italian Gardens in Kensington Gardens. The room was pleasant and clean. Staff were delightful and helpful. Great value for money. Will stay again.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Mark F, Thank you very much for your lovely review. We are very happy to hear that you had a great stay at our hotel. We hope we gonna see you here again very soon. Kind regards. Junior Coelho-de Sales Front Office Manager.

"Excellent Hotel in London"

5
User 23/01/2022

Our first visit to this hotel, Fantastic reception staff, very polite and helpful. Room clean warm and had everything you need for a comfortable stay. An amazing buffet breakfast served by friendly, hardworking staff. close to Hyde Park and Lancaster Gate Tube Station. Walking distance to restaurants, cafes & bars. will definitely return to this well run hotel. Thanks to all staff for lovely two night stay.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear JanmB1290BF, Thank you very much for your lovely review. We are very happy to hear that you had a great stay at our hotel. We hope we gonna see you here again very soon. Kind regards. Junior Coelho-de Sales Front Office Manager.

"CUSTOMER SERVICE"

4
Hayley292929, London, United Kingdom 23/01/2022

Been a regular at this hotel... Came here on the weekend 22/01/2022 to 24/01/2022 Many new staff faces...... However It was great to see Junior again at the hotel. Junior is such an exceptional member of the team, always polite,courteous and extremley helpful. Will defiantly return beacuse of the professionalism shown by Junior.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Hayley292929, Thank you for choosing to stay in our hotel. We are very happy to hear that your stay was enjoyable. Thank you very much for the complements, I'm very pleased to hear that from you. Kind regards. Junior Coelho-de Sales Front Office Manager.

"Great Hotel in London"

5
Mandy S, Liversedge, United Kingdom 16/01/2022

I have stayed here a few times over the years and it still remains one of my favourite hotels. We got a good deal for two nights bed & breakfast. Room lovely and spacious - breakfast delicious! The staff are all lovely and very helpful. I look forward to my next visit!

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Mandy, Thank you very much for your lovely review. We are very happy to hear that you had a great stay at our hotel. We hope we gonna see you here again very soon. Kind regards. Junior Coelho-de Sales Front Office Manager.

"Good hotel."

4
jthomas1507, Barry, United Kingdom 11/01/2022

Stayed 1-3 Jan. Lovely hotel, room small but had everything we needed. Reception staff very friendly and helpful. The hotel is in a great location with parks, cafes and pubs close by. Also close to Paddington station and the Lancaster gate tube station.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Jthomas, Thank you very much for your lovely review. We are very happy to hear that you had a great stay at our hotel. we are looking forward see you here again very soon. Kind regards. Junior Coelho-de Sales Front Office Manager.

"1 star for location 0 stars for everything else"

1
Don J, United Kingdom 07/01/2022

This hotel is in a great place, away from the hustle and bustle but within walking distance of anywhere you would want to see and the breakfast was adequate. An old building with very tasteful decor in public areas. Sadly the reception staff were too busy on their mobiles to check us in whilst their colleague was helping out a guy who didn't speak great English. After about 15 minutes, the girl behind the desk decided to put her phone down and assist us. We had booked an "executive Queen room" but what we were given was anything but. it was a crumby little room with 2 single beds pushed together both with single bed linen on. Sadly my wife is not a complainer and requested that we put up with it as we were only there 2 nights and she just wanted a lovely time away for her birthday. I picked an unfortunate time to agree with her as normally I would have kicked off. We went out for a pleasant evening before returning to the room. When getting into bed I put my foot through a massive hole in the duvet cover and turned the light on see what I had done. Not only was the cover ripped but it was also stained. Room 309 is next to a lift shaft and is not the quietest room in the hotel. To cut a long story short, after 2 nights of very little sleep due to uncomfortable beds and noises, we came home shattered. I have since emailed Byron Wilson, General Manager, but some 3 months later and he still doesn't have the courtesy to reply. Sadly his staff have this to follow as an example.

"Excellent hotel in a great location with friendly staff"

5
pmyounane, London, United Kingdom 06/01/2022

Really comfortable and clean hotel near Lancaster Gate tube. The staff were really friendly and I was offered an upgrade to a executive suite. They checked in to see if I was happy with room which was excellent Great deal

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear pmyounane, Thank you very much for your lovely review. We are very happy to hear that you had a great stay at our hotel. We hope we gonna see you here again very soon. Kind regards. Junior Coelho-de Sales Front Office Manager.

"Excellent"

5
User 01/01/2022

Good location,excellent customer service and Very helpful staff.The hotel is clean and we got value for the amount paid for the facilities.The closeness to Wonderland hyde park is a major attraction for us.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear globo trotting530176, Thank you for choosing to stay in our hotel. We are very happy to hear that your stay was enjoyable. Kind regards. Junior Coelho-de Sales Front Office Manager.

"Horribl"

1
User 30/12/2021

Not clean no toilet roll toilet seat was hanging off the staff were OK although we recived a call at 22:30 on our arrival night asking if everything was OK nice but did wake me up after a long day of traveling and the morning we checked out we had a knock on the door at 9:10 from house keeping I informed her we was checking out at 11 if she could come back then

"Horrendous"

1
User 21/12/2021

We received an unprofessional and generally rude ‘email' after leaving a review on here. As a company you should be able to take and respond correctly to criticism. Thus, this means not responding to guests who felt that their room did not meet their expectations in an arsey manner. Very unprofessional. Nails should not be hanging out of walls. Learn to take criticism correctly.

"Totally disgraceful! Couldn't recommend a worse hotel! READ ⬇️"

1
Anonymous43218, United Kingdom 21/12/2021

I would like to say that arriving to the hotel it was very pleasant with a beautiful Christmas tree and nice music playing in the background, we arrived early about 12 and our room wasn't ready until 2pm but the receptionist was able to take our bags off us so that we could come back later. Unfortunately, when we returned at 2pm to get our key and head up to the room was when I noticed the problems. Firstly, stated in the description of the room it states “1 double bed” this was not the case at all! It was 2 single beds pushed together with not even a double quilt as it was two single quilts aswell! So I was completely mis sold this room as me and my partner slept in separate beds with separate quilts which in my opinion is disgraceful and unacceptable when it is specifically stated that it's a double bed (see pictures attached) Looking at all the pictures online for the executive double rooms they all also have a side table and lamp on both sides was this what we had in our room? Definitely not! there was only a table and a lamp 1 side which made it even more clear that this room was mis sold to us as this is the same as the twin room and the table and lamp have just been moved round the side and the beds pushed together which is disgusting and shouldn't be publicised as a double room (see pictures attached) Secondly, I tried to run a bath and we had no cold water whatsoever! Even the tap was hot! When calling reception to ask what the problem was I was told to just wait a minute and turn the tap on as if I was stupid. In the end I had to leave the tap running for around 15minutes before eventually cold water started coming out. Thirdly, the towel radiator in the bathroom was scalding hot 24/7 and there was no way to turn it down. This resulted in me burning the back of my leg when getting out of the bath as the whole bathroom was so tiny you couldn't not brush past it to get in and out of the bath. The description states “city view” I have no words to describe how shocking the view was but I will attach a picture so you can make that assumption. 11:30pm at night there was a couple screaming and shouting at each other using foul language and banging on the doors in the hallway which woke us up and actually gave us a fright as the guy sounded extremely angry. From then on I was very anxious as it had kicked off my anxiety and ended up waking up every hour of the night hearing loud noises here and there from the rooms all around us. In conclusion I am so very disappointed in this hotel. As stated I was completely mis sold a room and it's totally unacceptable along with all the other problems I have mentioned. After expressing my concerns to the management team they haven't tried to help in the slightest!

"Completely different room to what I booked!"

1
staceyelli0tt, Southend-on-Sea, United Kingdom 19/12/2021

Awful hotel and manager, paid for a executive room with queen bed, got a small room with a double bed and missing half of the extras advertised on Hotels.com. complained and hotel refused to sort out. Building works also being done on property which I was not made aware of before my stay, I walked into.my room and saw one of the builders on scaffolding standing right outside my window just starting and smiling at me followed by them talking a swearing loudly whilst they work. Would not recommend!

"Shambles, appalling service"

1
wa33a73, Oswestry, United Kingdom 16/12/2021

Booked 2 rooms for an adult and child in each room, arrived at 11.30pm as had a lot of traffic traveling to London, we phoned about 7pm to explain this and to discuss parking and our rooms. Arrived at Hotel to be told there were No Rooms for us, we were told there was a crash in their system, and basically all that could be offered was to go across the road and pay for more rooms again....and everything will be sorted. Had an email from Booking.com saying there was a credit for approx. half the money so When we checked out of the new hotel, we returned to your hotel to sort out at about 10am on the Sunday, where we were told that there was no manager on duty until 3pm to sort this out. We were promised phone calls at 3pm, but no luck and eventually about 5pm someone phoned and explained that previous guests had trashed the rooms (a different story to what we were told when we arrived - they just kept making stuff up) and after having to provide evidence of booking we have been told a credit is on its way. When we arrived at the hotel, we were told we would be given cash for the difference in costs of the hotel and some compensation as this service was disgusting, being stuck in London at 11.30pm at night with 2 kids, as a hotel you should be ashamed. And all we get is the offer of a discount if we wanted to book with them again...do you really believe we would want to risk entering your shambles of a hotel again.

"So disappointing"

2
User 13/12/2021

Stayed here because it was so close to Winter Wonderland but except for the decent location this hotel is definitely not worth the £100+ you pay a night. Very small rooms, cracks painted over, parts of window falling off with an exposed nail, overly creaky floor and dust everywhere. Key card also stopped working after day 1 and saying the hotel/ facilities were outdated is a understatement as the lift was slow and hugely cramped. Don't even mention the paper thin walls where you could hear everyone's conversations. Disappointing as had such high hopes

"Excellent"

5
User 09/12/2021

Location - Excellent Staff - The Best anywhere Rooms - Clean and comfortable, even the single room I had was a good size and with big TV and a nice bathroom Breakfast - great staff, lots of choice & great food Value for Money - A1

"Disappointing Customer Service "

3
k8lc, Exeter, United Kingdom 08/12/2021

Stayed for 3 nights. Great location, very quiet. Slept well. Unfortunately, that's where the good ends...shower pressure was a pathetic dribble, stained bed sheets, towels with holes in, tired/stained chairs, and customer service was a bit lacking. Very over-powering, headache-inducing scent in the room from wet runners at end of bed. When we gave them to reception, the receptionist defensively said "it's the room freshener! What's wrong with it?". We also had 2 single duvets for a double bed, asked for a double duvet and was met with "but why do you want that?“ from reception, only for them then to say that they didn't have any double duvets left.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Kate. I would like to apologies on behalf of our whole team for not exceeding you expectations. I understand your disappointment regarding how your requests were treated and I am totally on your side. From my side, I want you to be sure that this will never happen again and we would be very happy if you gave us one more chance to change your opinion about our hotel. Please contact us via email london@mornington.co.uk or by phone: 44(0)2072627361 and we will offer you a discount with breakfast included for your next stay. Best Regards, Kateryna

"Very poor customer service"

1
User 07/12/2021

If your travel is impacted due to Covid, forget about getting any sympathy from current management. Originally booked a room last year and when my travel was impacted they gave me a voucher even though the room was non-refundable. Fast forward to now, this hotel manager left and the new people show zero understanding and not willing to offer any help by extending this voucher's validity, even though there were unexpected measures announced last minute for all travelers to UK. They were also ignoring my emails until I left a review at another site, after which I got a response immediately. They only care about the appearance and maximizing revenue, but not the customer.

Viktor Stepanov, General Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for choosing to book Hyde Park Best Western Mornington hotel for your stay. I am very sorry to see you assume our customer service is poor even after all favours and flexibility we extended from our side. As your reservation was made with a non-refundable rate we agreed to change your booking free of charge and with no any extra costs for any dates of your choice. I am afraid we are unable to do it over and over again, new restrictions do allow travel to London for any reasons at the present. Regarding the email that you were sending with no reply, as you mentioned yourself, unfortunately that person is no longer with the company, therefore lack of an answer and when you shared your situation via another channel, I came back to your straight away. I am truly sorry we are unable to change your non-refundable booking again. I hope you understand and give us a chance to demonstrate you our customer service in person. Many thanks. Kind Regards, Viktor Stepanov General Manager

"Christmas Break"

4
User 05/12/2021

Hotel was in an excellent location, extremely clean and was great value for money. Rooms clean and modern and staff very accommodating. Breakfast was excellent with a choice for everyone. Would definitely recommend.

"A very pleasant convenient hotel. "

4
tl-d1965, Isle of Man, United Kingdom 30/11/2021

All in all a very comfortable hotel. No frills, comfortable bed, warm, quiet room. Very convenient to the west end. Walkable from most places. Adjacent to Hyde Park and at this time of year the Winter Wonderland. The breakfast is superb, freshly cooked full English options and a wide variety of continental choices. If I have a gripe it was the fact that (and I understand the issues of working with C19) housekeeping could have been better. Nothing to criticise directly, perhaps a little attention to detail only. We will return. Staff without exception were very nice, welcoming and accommodating.

"Lovely Little Hotel in London"

3
User 30/11/2021

The Hotel was very cute and clean! We had a good Time. The hotel employees were a Little bit overstrained, But it was Not that bad! The room was good, big, clean and warm! The breakfast very good and the Service at the Restaurant, too!

"Lovely hotel in a good location"

4
User 30/11/2021

The rooms were nice and clean, the beds are comfy, it's a two minute walk to Hyde Park and Lancaster gate station, the breakfast had a good variety, and the staff were really friendly and even let us check in early. Really good value for money

"Very convenient location, poor welcoming"

2
SPFrancescaSP, Lentate sul Seveso, Italy 30/11/2021

This Hotel is located in a fantastic location, near The underground, Hyde park and the many restaurants around Paddington. The room was cleaned only upon request and the staff at the reception seemed unwilling t work. it's a real pity because the Hotel is nice, newly renovated, the breakfast is good but staff and cleanliness should be bettered.

"Best western"

5
User 29/11/2021

Lovely quiet hotel we booked a executive double room and was surprised to find two levels a cosy sitting area and bathroom then upstairs a huge bedroom great self serve breakfast, staff were brilliant will definitely be back

"Overpriced and pokey"

2
492davyk, Cardiff, United Kingdom 23/11/2021

Very overpriced for an extremely small and noisy room. Breakfast was decent as was the location but not enough to save the stay. Phone wasn't working in the room. I complained about the room as I paid for an upgraded room from the budget option. They just showed me a slight more terrible room so I stuck it out I will not go back

"Professional Service"

5
johnkaty2021, Braintree, United Kingdom 21/11/2021

The staff really do ensure your stay has every need met. Our room was clean, quite and comfortable. The location is excellent with an underground station within short walking distance. We will definitely stay here again, during our next visit to London.

"Shambles"

3
513Amanda, Wolverhampton, United Kingdom 19/11/2021

Went to check in, asking if they had a room with a bath (for my partner) The receptionist found us a room, but failed to point out that it was a miniscule room and not a executive double that we had booked. We went to the room to discover a standard double bed that was enclosed on three sides - you couldn't walk around it. The floor space was so cramped in the room and the bath/bathroom was tiny. We returned straight back to reception only to be informed that our original room had been let. No other rooms available. Strangely enough after about 20 mins they found us a larger room (with shower) much better but had really strong smell of paint - explains why the air con was on in late November. We were too tired to mess around anymore. Reception staff polite but unhelpful. Would not return. Not an inexpensive hotel. So not worth it.

"Breakfast is NOT included via booking.com"

1
User 29/10/2021

Purchased a room with breakfast, there was a cheaper option without. Email arrived with no mention of breakfast so emailed the hotel and had no response. Turned up and was told there was nothing the hotel could do about it and to contact booking.com who could not careless. I had screenshots of the booking with breakfast included but that wasn't "proof". They offered me 50% to purchase again which was insulting as I had already paid an extra cost for the breakfast. The hotel say not to book via booking.com and to book direct as booking.com does this "all the time". Byron (manager) shrugged his shoulders and kept saying it wasn't there fault and to deal with booking.com. This is totally unacceptable, the hotel choses to put rooms on this site so should resolve issues.

Viktor Stepanov, General Manager at Best Western Mornington Hotel, responded to this review
Dear Miles, Thank you very much for choosing to stay at Best Western Mornington Hotel. I am deeply sorry to see your experience was dissapointing due to an error occured with booking.com reservation portal. As you understand it is a 3rd party portal and all errors must be reported directly to them as we have no acess to their data to check and investigate of what happened. Nevertheless, I am do apologise team was unable to assit you to your satisfection with this issue. I will be more then happy to offer you a special rate for your next stay with us if you contact me directly at viktor@mornington.co.uk I trust you will give us another chance to restore your faith in us. I look forward to welcome you back soon. Kind Regards, Viktor

"Terrible Room Conditions"

1
User 26/10/2021

Front desk was lovely but the room was in a terrible state. The desk was partially wiped around the parameters. I could tell by the wet marks. Multiple towels had yellow stains on them. The end of the bed had black stains on them. There was hair on the chair when I checked in. Everything in the room was old.

Viktor Stepanov, General Manager at Best Western Mornington Hotel, responded to this review
Dear Emy, Thank you very much for choosing to stay at Best Western Mornington Hotel. I am very sorry to see you did not enjoy your stay with us and I do apologize for failing to provide the most relaxing and enjoyable stay with Best Western Mornington Hotel. I will share your feedback with our Housekeeping Manager to make sure this would not happen again. I hope you mentioned about this to the team so they could offer you a different room? I will be more then happy to offer you a special rate for your next stay with us if you contact me directly at viktor@mornington.co.uk I trust you will give us another chance to restore your faith in us. I look forward to welcome you back soon. Kind Regards, Viktor

"Unfortunately a very disappointing experience"

2
hugh19, London, United Kingdom 24/10/2021

Spoke originally to Byron the general manager of the hotel to book a special room for a milestone birthday and ruby wedding anniversary wedding celebration, in a location so that we could attend a michelen star restaurant. Location was excellent, but unfortunately thats where the positive comments ended. We were allocated room 301 which was advertised as an executive double room. it was a compact room at best, 9 inches between the end of the bed and wall, absolutely know room to move around the room. At reception my wife asked whether the cold water in the room was drinking water for medication and was told yes, the was not any cold water in the room, all ran hot. We spoke to reception prior to going for a walk in the afternoon to report the water situation, only 1 small bottle of shower gel and shampoo for 4 showers, and 1 towel, we were told all would be rectified upon return. Three hours later nothing had been rectified. We again spoke to reception, apparently the lack of cold water was a known problem, we asked for bottle water, the hotel didn't have any, we insisted that they purchased some from a shop. Reception did return with water, an extra towel,.and shower gel.

"Ok -ish"

3
User 18/10/2021

This hotel was clean and comfortable and we had no real cause for complaint. Unfortunately we found the reception to be cold and lacking welcome, both in design and staff attitude. The laminate flooring in the bedrooms was not a good muffler of sound, so high heels in the room above were unfortunate. But most uncomfortable was the large, uncurtained window located beside the shower, facing the front of the building. Yes, the glass was frosted, but the shere expanse of glass made us feel very uncomfortable, especially when the light was needed. The wide shelf beneath this window did not drain, so water simply gathered on it.

"Evening in London"

5
User 16/10/2021

Recently stayed at The Mornington with my wife and had a lovely time. Hotel location is fabulous, next to Hyde Park and so close to the underground great for exploring. Hotel itself is friendly, tastefully decorated and our room was perfect. All staff were so helpful and with such a great selection at breakfast we really enjoyed our stay and would thoroughly recommend.

"OUTSTANDING"

5
packandgomarky, Pompey in UK 12/10/2021

Beautiful entrance area and welcoming staff. Room was fabulous and quaint being in two levels. Just a 3 min walk to the stunning Hyde park. Breakfast room was beautifully decorated with a super range of food available. Byron and his team should feel extremely proud of their service.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your 5 star review! I am glad that your found the staff helpful and polite. I am glad that you enjoyed your stay with us and we all hope to be able to welcome you back in a near future. Warm Regards, Dovile Vaitkeviciene Hotel Manager

"Comfortable hotel"

5
719ritab, Bollate, Italy 11/10/2021

Perfect location if you need to stay in the city centre. Lancaster Gate station is just round the corner. The room had everything and was clean. The mattress was good and we had a good night of sleep.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your 5 star review! I am glad that your found the staff helpful and polite. I am glad that you enjoyed your stay with us and we all hope to be able to welcome you back in a near future. Warm Regards, Dovile Vaitkeviciene Hotel Manager

"Would definitely stay here again"

5
DeborahF812, Doncaster, United Kingdom 09/10/2021

Good area to stay, not far from Lancaster gate tube, quite area, lovely staff, lots to choose at breakfast. Anywhere is easily accessible either, walking, tube, bus or taxis. Hyde park just across the road. Really could not ask for more in London, would definitely stay here again. Great value for money.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear DeborahF812, Thank you for taking time out of your day to write us a wonderful review. I am very pleased that your stay with us has fully met your expectations and I can assure that I will pass your kind words to my colleagues. We do indeed are located in a central and convenient location for a visit to London and I am glad to read that you had the time to use this perk to the fullest. We will be looking forward in welcoming you once again to our hotel to provide an even better stay than the last. Kind regards, Silvija, Front desk

"My London Marathon trip"

5
junescraftybits, Perranporth, United Kingdom 05/10/2021

The hotel was perfect. Clean, lovely people, great location. Will definitely recommend and stay there again. We were given a double room but booked a twin, it was sorted with 15 minutes. Not problem. Close to Lancaster Gate tube station. Hyde Park, Marble Arch and the centre of London. Perfect location.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear junescraftybits, Thank you kindly for taking the time to leave us a positive review. I am very glad to read that you had a pleasant stay with us, the location was ideal for your time in London and my colleagues have provided a quick, friendly and at a same time professional service. We will be looking forward in welcoming you to our hotel once again. Kind regards, Silvija, Front desk

"Very enjoyable stay"

5
alis0nc2021, St. Albans, United Kingdom 20/09/2021

I was very pleasantly surprised by the Best Western Mornington Hotel.I was anticipating something bland and functional, but was met with delightful and friendly staff on reception, and a hotel with a bit of character. I was given a better room than I expected, which was extermely quiet, the bed very comfortable, and we had a very good night's sleep. The reception and bar area are nicely furnished, and the bar, decorated with a library of books, feels relaxed and friendly. It is extremely well situated for Hyde Park, and public transport. Would happily make a return trip.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear alis0nc2021, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team, comfortable bed and the location. We look forward to your next stay with us. Warm Regards Silvija, Front desk

"Excellent location with friendly and helpful staff"

5
RubyS400, London, United Kingdom 17/09/2021

It makes such a difference to have smiling, helpful and friendly people on Reception and about the hotel. This was my first time at a Best Western and I had thought the chain were business hotels or somewhere to stay as a last resort. The Best Western Mornington Hotel in Hyde Park changed my mind. It was stylishly decorated, with a bar/library area where people read the papers or chatted over a drink if they wanted. There was a relaxed atmosphere while at the same time it was professional and smart. The location couldn't have been better - access to everywhere in London via nearby bus stops, Lancaster Gate Tube station (Central Line) and of course, only Hyde Park in under two minutes.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear RubyS400, A huge thank you for taking time to share your review with us. We are glad to read that you had a great time in the Mornington Hotel Hyde Park and that our amazing location helped you to make the most of it. We are delighted as well to see you highlighting the excellence of service provided by the whole team while you were staying with us and you took a minute to enjoy our lovely reception and bar areas. We are definitely looking forward to welcoming you. Warm regards Silvija, Front desk

"Well situated hotel"

4
rincewindforever, England 09/09/2021

Our stay was comfortable and staff very friendly and helpful. Cosy doubles mean you have to climb over bed to get to the other side or squeeze by the end of the bed. Room was clean and we had the choice if we wanted it cleaned during our stay. Only bugbear there were no hand towels in the room, even when I asked, as there was a notice in the bathroom relating to hand towels and bath towels. I don't know whether this was Covid related .

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear rincewindforever, Thank you kindly for taking the time to leave us a review. I am very glad to read that you had a pleasant stay with us and the staff were friendly and attentive during your stay. I would like to note that we do indeed do not have handtowels currently, however with the easing of most of covid-19 restrictions we planning of bringing it back. Me and my colleagues are hoping to welcome you back to our hotel to provide another pleasant stay with us. Kind regards, Silvija, Front desk

"Excellent stay!! Everything was perfect."

5
User 05/09/2021

Ive just stayed 2 nights (1st and 3rd of September) in the executive double room. After reading a couple of slightly negative reviews I was a bit nervous about my stay, but I definitely did not need to be! The first room I stayed in was two floors, with a small living area below the bedroom. Comfiest bed, lovely and clean, tea and coffee with kettle. Second room I was upgraded to an even better room! Absolutely stunning, super clean and comfortable, I really couldn't have asked for more and I'm a very fussy person who has travelled alot! The staff were so incredibly helpful and friendly, both times reception rang to check how my room was and if I needed the temperature of the room adjusting. They even let me store my bags for me when my room wasn't ready. The breakfast girls were so lovely, and as someone who is gluten free (wheat) and lactose intolerant, I was surprised when they brought my soya milk and gf bread. The second stay the girl even remembered me and brought everything to my table! I ate the full English, gf toast, orange juice and coffee (which they come and top up). A huge array of different foods including croissant, cereal, cooked food and cold meats and cheese. The location is fab! Literally right across the road from Hyde park, so evening walks were so enjoyable, something I wouldn't have done being in other locations. Lancaster gate station is about 5 minutes walk and Paddington about 10. Further down the road you'll find cafes, restaurants,pubs and shops including a Tesco and Sainsbury's. I'll always choose to stay next to Hyde park now. Overall I had an amazing stay, I actually tried booking again for the Halloween weekend but unfortunately for me, it was already fully booked. Would definitely stay here again!

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, It fills me with pride to see that we managed to make you have such a pleasurable stay with us. We aim to deliver the best service our guests deserve. Seeing that we achieved our goal with you brings a smile to the team and me. We do look forward to having you soon in our hotel for your next visit to London, please do not hesitate to reach out back to me ( Dovile@mornington.co.uk). Kind Regards. Dovile Vaitkeviciene Hotel Manager

"Puts the "Best" in Best Western"

5
User 03/09/2021

Stayed for my partners birthday, could not be happier with this hotel. The location is incredible (right on Hyde Park, very short walk to Lancaster Gate tube station) which meant we got to make the most of what London has to offer without long travel times. The staff were incredibly attentive, the breakfast service was great and the bed is one of the comfiest we have had in any hotel we've stayed in. Cannot recommend highly enough and we will definitely be back!

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, It fills me with pride to see that we managed to make you have such a pleasurable stay with us. We aim to deliver the best service our guests deserve. Seeing that we achieved our goal with you brings a smile to the team and me. We do look forward to having you soon in our hotel for your next visit to London, please do not hesitate to reach out back to me ( Dovile@mornington.co.uk). Kind Regards. Dovile Vaitkeviciene Hotel Manager

"Very good location and quite neighbourhood"

5
maverick8182, Manchester, United Kingdom 01/09/2021

Brilliant location,great staff well cleaned, tube station is just 3 minutes from hotel ,marble arch Oxford Street, Paddington all within 10 minutes walk,all in all brilliant location to be In Central london

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, It fills me with pride to see that we managed to make you have such a pleasurable stay with us. We aim to deliver the best service our guests deserve. Seeing that we achieved our goal with you brings a smile to the team and me. We do look forward to having you soon in our hotel for your next visit to London, please do not hesitate to reach out back to me ( Dovile@mornington.co.uk). Kind Regards. Dovile Vaitkeviciene Hotel Manager

"Weekend break "

5
hootiejohn, Nottingham, United Kingdom 31/08/2021

I booked this hotel instead of our usual one, as the staff that I had built up a relationship with, over the years were no longer working there. This was on a "special" 3 for 2 and I also booked a room for friends of ours who were celebrating there anniversary. The rooms were clean and comfortable, with a welcoming reception team. We will most certainly book again for the next time we go.

"Unhelpful and undesirable with disrespectful staff."

1
User 27/08/2021

The Mornington Hotels are lovely. Book on their website. A single room is £44 and a double is £51. Breakfast included. Agoda and booking.com are more expensive. Unfortunately I found this out too late. The Mornington Hotel in a Pimlico is by far the best. Staff have changed but that vibe is very good. The Hyde Park Hotel was abit weird. I did see a woman reduced to tears as she didn't have a card on her to take for a deposit for the room.  Obviously a natural instinct is to then assist her. Check with a manager cna we honour her booking in some way. She was a mother maybe late 40's I don't think to judge, someone to cause any trouble. I was more troubled by the dismissal of her from the reception staff. 'next please' as I was behind her. It's not normal to see a grown woman breaking down in tears and the handling of it was awful.  I massively respect the general manager at this hotel but I think he knows the friendliness and levels of skill in hospitality are weak. Luckily my Pimlico experience was absolutely exceptional and I was always taken care of. Often popping 20 pound notes in receptions hands because they always greeted me so well. Ill be honest. I am disturbed from what I've seen here from the women at reception. I was spoken too unforgiveably from the male member of staff when I came to report in house of smoking weed. This isn't a power trip nor a game. It's a basic 4 star hotel. More like a 3 to be honest. You will be woken by staff complaining of doing their jobs. I felt so bad for the cleaning team here who have a reception team encouraging you to drop your wet dirty towels during corona virus outside of your room for collection. The house keeping work in shifts. Some start at 4pm and I have seen them work untill 10pm. It's amazing as house keeping always starts early and finishes mid afternoon. You will see dirty laundry dumped on floor one. Unhygienic and a risk with everything happening now. It's not a hotel to stress over, the staff won't make you feel comfortable and you'll see people asleep in the foye. Theres no desire to help in this hotel. It is clear for someone like me with years of experience in this industry that so much weight must fall on the GMS shoulders with his name and mobile number on every card given with a key. Please remember that if you need some real assistance. Friendliness and kindness cost nothing but the front of house staff here are amongst the most disgusting I've seen.  I wish for this to be internalised logically and not personally. A woman was reduced to tears by a member of staff from how she spoke to her and I was aggressively spoken too. It is a matter of time before police attend this hotel. 

"Disappointing stay"

2
User 26/08/2021

Date of stay: 25th August 2021 (1 night) Room type: single room Price: £75 Overall experience: more poor than great. Positives about this hotel: 1) The entrance of the hotel is appealing. It gives a good first impression. The majority was clean, tidy and well maintained - particularly those communal areas. Though some aspects of my room were not up to standard. 2) The hotel is situated in a great location next to Hyde Park - less than 5 minutes to Lancaster Gate tube station. This gives easy access to all central London locations. 3) The breakfast buffet was perfect - it offered a large selection of items, from fruits, to yoghurts, cereals to a full cooked-to-order English breakfast. It also offered a continental breakfast of mixed cheeses and meats etc. 4) The staff were friendly (if not always attentive). 5) The room size was pretty decent given it was a single room I had booked. 6) My room had a nice view (over some other hotels I've stayed at!) Negatives about this hotel: 1) The noise - absolutely terrible. The person in the next room to me was banging loudly, slamming doors etc from about 10:30pm to midnight, after which it quietened down until about 5am when it all started again. I suffer from social anxiety disorder and dislike confrontation and so chose to try and ignore it as best I could, though it was infuriating news Reluctantly, I went to reception at about 5:30am to express how disappointed I was after having the worst sleep ever to be told “well, you should have told us sooner”. I don't feel that guests should be put in the awkward position of complaining about the behaviour of other people - particularly when such situations are particularly anxious. There was certainly no empathy or consideration. Does no one do a walk around of the hotel? Then you'd have heard it for yourselves. I like to think I'm not an unreasonable person and I expect a bit of noise at a hotel due to the number of people coming and going but at some points I actually wondered if it was intentional. 2) Whilst it was great to have an air conditioning unit, it was very loud. Definitely too loud for keeping on when trying to sleep. But worse, when it was turned off completely, it did an even louder beeping noise every 5/10 minutes or so which lasted about 10 seconds each time. It woke me up at least 3 times when I'd already had the bare minimum sleep already! 3) Some room uncleanliness - whilst my room generally was OK, some aspects were bad. The shower cubicle glass was filthy (see picture). Don't try to tell me that happens from just a single shower! On the bed was 2 pillows (so thin, they were pretty much useless) and a cushion. As the cushion was much thicker, I lay my head on that and instantly regretted it as it smelled absolutely terrible. It's clear that it is never washed! It knocked me sick! Some of the bedding was also crumpled without any real care. There was a complete lack of attention to detail to the rooms as there appears to be for the communal areas. 4) Upon checking out to a new concierge (where I again waited for at least 5 minutes before someone has the decency to attend to me), I was asked if I had a pleasant stay. When I said I hadn't and was more tired now than when I arrived and explained the reasons I was simply told “OK, I will leave a note”. How is that helpful to me???? Overall: Great location, decent breakfast, terrible stay. Hotel is OK as a last resort. But I most definitely wouldn't stay again. Staff definitely couldn't care less about your experience or trying to offer a pleasant stay!

"Best!"

5
Hakan-2080, Stockholm, Sweden 20/08/2021

Excellent hotel, outstanding staff and couldn't be better located in London. The room was big, clean and the bed was of the best quality. The library on the ground floor with a brilliant pub was like the punch line of a great visit. Will be back, for sure …

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for such a fantastic 5 start review! Delighted to read that you had an excellent stay with us and hope we will have an opportunity to welcome you back. Thank you for choosing to stay at Mornington Hotel London Hyde Park. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Good value for money"

5
Sam_Manchester_GB, Greater Manchester, United Kingdom 20/08/2021

We stayed in this small but nice hotel for three nights in late July. We arrived on Saturday, the two ladies at reception were very helpful. I believe their names were Sylvia and Angelina (management, take note!). One of the things they were very helpful with was when we asked for a USB outlet, they gave us an adaptor. We didn't have our chargers with us (who carries those now, you expect a USB wall outlet, another note for management!) There were four of us (well two and three quarters!), me, my wife, toddler and baby, so the website advised a "suite". It's not as grand as it sounds, it's actually quite small, but fit for purpose. It's on two levels with an internal steep staircase. There's a large bed upstairs and a sofa bed downstairs. In addition as per our request, they had provided a cot for the baby. We arrived and everything was in place with sofa bed open and the baby cot ready wit linen on, etc. There is no room service because of covid, but if you ask for towels, etc, they'll bring you what you need. The staff are pleasant. Breakfast was quite good for the price of £10 if you order ahead (or £15 on the spot). You can get cereals, fruit, dairy, pastry, etc from the buffet, but need to order the full english from the waitress, who unfortunately doesn't speak good english and tends to forget, so you have to remind her! Location, location, location, nuff said! The only problem with the place is that it's not accessible, a bit of a nightmare with two buggies. You have to climb stairs at the front entrance, and there's nobody to help. Overall a quite pleasant experience with excellent value for money. I highly recommend it.

"Good value hotel"

4
paulh62021, London, United Kingdom 19/08/2021

About 15minutes walk of Paddington rail station and 5 mins from Lancaster Gate tube (Central Line). Right next to the Park which was beautiful and 20mins walk from Marble Arch (5mins on tube). Room was good and clean with everything I needed. Standard size room was fine for me as a single traveller but maybe a squeeze for 2 for anything more than a night. Hotel decor was nice and breakfast was really good quality and plentiful, with excellent service provided by the girls in the breakfast room. Good aircon in the room. Couple of nice local pubs and cafes if you don't eat at the hotel.

"Great location and value for money!"

5
djulster, Killinchy, United Kingdom 18/08/2021

A lovely boutique style hotel just off Hyde Park. A great location with friendly attentive staff. Was lovely and clean and although the room was quite small we didn't mind as I knew it was going to be. The Lancaster Gate Tube station is only a 3 min walk away. It was great value for money and will look to stay again when back in London.

"Ideal Location"

5
boza, Newton Aycliffe, United Kingdom 18/08/2021

Small friendly hotel on the edge of Hyde Park. It was easy to find and just a short walk from Lancaster Gate Tube Station. Plenty of buses stopping on Bayswater Road. Room wasn't ready but they quickly sorted out a different room, as we need to get out to meet family on our first afternoon. Room was spacious , large comfortable bed , large walk in shower. Breakfast was quality and wide choice freshly cooked, perfect to set you up for a day in London. As a base to explore London at a reasonable price , look no further

"Great little London hotel"

5
ChelseaSimon, London, United Kingdom 11/08/2021

I good little hotel with excellent staff and a lovely location. The place was clean, the hotel was well kept and the room was a nice size. The location,, near Hyde Park, is great. The price was reasonable for a London hotel and we will certainly use it again.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for such a fantastic 5 start review! Delighted to read that you had an excellent stay with us and hope we will have an opportunity to welcome you back. Thank you for choosing to stay at Mornington Hotel London Hyde Park. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Horrible Experience"

1
muhammadr770, Dublin, Ireland 10/08/2021

This is the first time in my life, in any part of the globe that such a major issue like: "The Electricity not working at night" has happened and I was just asked to change the room with an appology and drop the old keys back to the reception. Unbelievable, never staying at this place again! The least that they could have done is upgrade our room....but no! Unbelievable!

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Greetings Muhammad, Thank you for sharing your feedback and I am sorry to hear that your experience was disappointing. However, as discussed today over a phone I believe my team has done everything they could and offered you to change the rooms, but you have decided to stay in the same one. I wish you a good remaining stay and if there is anything else we could do, do not hesitate to let us know. Kind regards Dovile Vaitkeviciene Hotel Manager

"Lovely hotel, but expect noise"

3
501craig, Manchester, United Kingdom 03/08/2021

Air conditioning unit was broken and noisy room was next door to the lift which was very noisy other rooms had people smoking out of windows, which was drifting into my room breakfast was nice and staff helpful, yet our 2 meals came at 5 minute intervals with items missing from both meals

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback following your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and I can only wish we there informed at the time as we would be more then happy to change the rooms for you or contact the guests next door to warn them as the hotel is strictly no smoking. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +44 (0) 207 262 7361. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Great little hotel"

4
User 31/07/2021

The hotel is in a good location just 5 minutes walk from Lancaster Gate station and Hyde park. The staff were very helpful, professional and friendly. The hotel seemed really quiet but that's probably because London in general is quiet at the moment. The facilities and rooms were very clean and well maintained. The only thing I'd criticise on (and it's a small thing) was that the water in the room didn't run cold enough to drink and when I asked for some bottled water I was told I could come to reception and get a glass to take upstairs but would have to pay for bottled.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for such a fantastic 4 start review! Delighted to read that you had an excellent stay with us and hope we will have an opportunity to welcome you back. Thank you for choosing to stay at Mornington Hotel London Hyde Park. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Great Single Room in London"

5
pegitalfryn, Caernarfon, United Kingdom 28/07/2021

Single rooms in some hotels, especially in London, can be a bit disappointing. They're often too small, with the en-suite squeezed in. This hotel offered a large, modern, en-suite single room for an extremely competitive price.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for such a fantastic 5 start review! Delighted to read that you had an excellent stay with us and hope we will have an opportunity to welcome you back. Thank you for choosing to stay at Mornington Hotel London Hyde Park. Warm Regards Dovile Vaitkeviciene Hotel Manager

"ENJOYABLE STAY"

5
User 27/07/2021

I love the hotel, it was clean. The staff were helpful and friendly. The breakfast was great. The hotel is located in an affluent area and close to the underground station which made it easier for me to travel around London.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for such a fantastic 5 start review! Delighted to read that you had an excellent stay with us and hope we will have an opportunity to welcome you back. Thank you for choosing to stay at Mornington Hotel London Hyde Park. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Excellent"

5
Darren T, Aberdeenshire, United Kingdom 18/07/2021

Cannot fault this hotel. Brilliant location immediately across from Hyde Park. Excellent staff and service. Very good price for short break. We used the hotel for a family visit to London. Tube station only a 5 minute walk, also bike hire stand is outside the hotel on the right for getting around.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for such a fantastic 5 start review! Delighted to read that you had an excellent stay with us and hope we will have an opportunity to welcome you back. Thank you for choosing to stay at Mornington Hotel London Hyde Park. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Fantastic Staff, Lovely Room, Superb Breakfast. Enjoyable Stay. We Will Be Back"

5
Alan W, Swindon - England 14/07/2021

My wife and I stayed here for one night have been to the UEFA Euro Final at Wembley Stadium. And what a find it was. The reception staff were so welcoming, helpful and professional. An absolute credit to themselves and the Best Western Hotel Group. Our room was excellent too with tea and coffee making facilities. The room had everything we needed which made for a comfortable night's sleep. Again, the staff in the breakfast room were so polite and welcoming. The choice of breakfast was superb. It had everything you could think of and the quality was excellent. On leaving the hotel, once more the staff were so polite and engaging. Our experience was superb. The customer service we received was exemplary at all times. A credit to the management team and every member of staff. Without doubt, we would,d recommend this hotel. Its location is really good, near Lancaster Gate tube station and Hyde Park. We travelled from Paddington and it was a straightforward walk to get to the hotel. Thank you to everyone who made our stay an enjoyable one. We will definitely be back.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for such a fantastic 5-star review and your comments about the team. This is much appreciated. Delighted to read that you had an excellent stay with us and planning to come back. Thank you for choosing to stay at Mornington Hotel London Hyde Park. Looking forward to welcoming you back. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Excellent Stay"

5
User 13/07/2021

Selected this hotel on the day and,was not disappointed. It was beautifully clean and the service was excellent. Lovely room (executive) with comfortable bed and a stones throw from Hyde Park. Superb breakfast with great service and lots of choice. Will definitely stay here again in the near future.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for such a fantastic 5 star review! Delighted to read that you had an excellent stay with us and planning to come back in the near future. Thank you for choosing to stay at Mornington Hotel London Hyde Park. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Lovely stay, amazing location"

5
nixtripz, Devon, United Kingdom 03/07/2021

Our first time staying at this hotel and we will be back. We got a great deal on our stay booking direct making it better value than the top budget hotels. The hotel itself is in a fantastic location, minutes from Hyde park, minutes from Lancaster Gate tube station and easily walkable to tourist attractions such as Oxford Street, and Marble Arch. We walked from the hotel to Covent Garden quite easily. Lots of local food and drink options around the hotel, with 2 pubs close by, and lots of takeaways and restaurants an easy walk away towards Paddington station and Edgware Road. We had the cosy, economy double room which suited us perfectly. The room had everything we needed, and was clean and comfortable. Staff at the hotel were friendly and helpful. The breakfast offered continental options and cereal, fruit which you could help yourself to and a cooked breakfast you can order. Overall we thought this hotel was great and will definitely stay here again, could not fault a thing.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for a such a fantastic 5 start review! Delighted to read that you had an excellent stay with us and planning to come back. Thank you for choosing to stay at Mornington Hotel London Hyde Park. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Excellent stay"

5
User 24/06/2021

Great experience excellent location lovely and quite aswell. Rooms were a great size 2 min walk to Kensington gardens And 2 min walk to station Staff were incredibly helpful Everything was just so smooth from start to finish

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you kindly for taking the time to leave us a 5-star review. We pride ourselves in providing a wonderful service with comfortable and clean accommodation and I am happy to see that we have exceeded your expectations. Will be looking forward in welcoming you to our hotel once again in order to provide an even better stay than the last. Kindest regards, Dovile Vaitkeviciene Hotel Manager

"Last-minute Booking"

3
User 07/06/2021

We had a last minute change of plans which meant we needed to book a room at short notice the day before travelling. We were pleased with the location (right opposite Hyde Park and within a short walking distance of both Lancaster Gate and Paddington Stations). The desk staff were helpful and stored our luggage for us before checking in. The staff in the breakfast room were very friendly and welcoming and always greeted us with a smile. The breakfast was, on the whole, good. It is funny that I think one of the recent reviews was actually of the room we were initially assigned. The Executive Double Room was much smaller than portrayed online, and since we had a baby with us, between the bed and the cot there was hardly any space left in the room. We thought we would work with it, but when the air conditioner started leaking all over the wood floor, leaving a substantial puddle, I reported it to the front desk manager, who very kindly upgraded us to the Executive Queen- sized room. and gave us a complimentary drink voucher. There are some points that could probably be looked at: instead of one big duvet, we had two single duvets, which was...interesting. If housekeeping are not going to visit for an entire week (which we were made aware of as a Covid-secure measure) perhaps a bigger bin or two could be supplied?

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Alister, Thanks for your recent stay with us and your feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 207 262 7361. Thank you again for taking the time to leave your feedback. Sincerely, Dovile Vaitkeviciene Hotel Manager

"Lovely hotel"

5
User 07/06/2021

Very nice hotel, polite and helpful staff and right next to Kensington Park and Lancaster Gate tube station. Rooms have air con so great for the summer. Clean and tidy, and close to supermarkets and restaurants.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your 5 star review! I am glad that your found the staff helpful and polite. I am glad that you enjoyed your stay with us and we all hope to be able to welcome you back in a near future. Warm Regards, Dovile Vaitkeviciene Hotel Manager

"Perfect Location, Great Price, Nice Staff"

5
User 06/06/2021

I stayed at this place for 8 nights. Great location, just two minutes walk to beautiful Hyde Park and very close to Paddington station. If you stay at weekend, you'll be lucky enough to walk to Portobello market and enjoy colorful clothes and street food. The staff were really nice and helpful and the room was very clean, comfortable and spacious enough. Although I was a solo traveler, I got a double bed and when I asked the reception for a room with a bath-tub, they kindly gave me one. The only problem during my stay was that the breakfast buffet (self-service) was closed and the room used to be cleaned once a week, however this was only because of the Covid19 restrictions. I could definitely say I'll choose this hotel again and I highly recommend it.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your review and for giving us a top score following your recent stay with us. I am glad to read that you found the team nice and helpful and that they made every effort to make you feel welcomed. Your feedback encourages and motivates us to continuously do even better. We all hope to welcome you back in a near future. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Good place to stay!! Not convinced we got the room we paid for..."

3
kazza2912, Moreton-in-Marsh, United Kingdom 02/06/2021

This was in a nice area with easy reach from Paddington station 6 minutes walk. We arrived having booked an executive room... The first room was awful...the Aircon had leaked over the floor at the very bottom of the bed... Bathroom had been cleaned as it stank of bleach but it was far from clean. Due to the wet floor we moved!!! Second room was bigger but still definitely not an executive room but it was fine. Spent the day in London and all was lovely!!! Breakfast on the 2 mornings was absolutely brilliant, plenty of food and prompt service. The staff at the hotel are just great the ladies who do the breakfast service and then onto housekeeping are just lovely ladies and are a credit to the hotel. Front desk staff were also very friendly and chatty. Obviously due to covid things were different but as a first stay away since 2019 we had a great time. The hotel is situated in an area with so many different places to eat and drink... Sandro's do a fantastic bacon butty and a good cup of tea.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Kazza2912, Thank you kindly for taking the time to share your experience with us. Please accept my apologies that the room did not fully meet your expectations and I can assure that the feedback has been passed on to our housekeeping and maintenance department in order to be rectified as the service provided is not up to our standards. However I am very glad to read that the breakfast and the staff service provided did make your stay with us enjoyable. It is true that our location is ideal for guests visiting London and I am very glad to read that you had the opportunity to enjoy it. We hope to welcome you to our hotel once again. Kindest regards, Silvija, Front desk

"Will be coming back for sure"

5
User 31/05/2021

I enjoyed my stay at Best Western Mornington Hotel very much and definitely will be coming back. It was quiet and peaceful with great service from the staff! Fantastic location made it all even better!

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for an amazing review! I am glad the team have provided a great service.It is fantastic to read that and even better to know that you are planning to come back. Thank you and hope to see you soon. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Lovely clean hotel with pleased hard working staff"

5
lauracooper759, Stafford, United Kingdom 31/05/2021

My husband and I had a wonderful overnight stay at the Best Western Mornington Hotel. The room was spotless and comfortable. Lovely fluffy white towels in the bathroom. It had everything we needed including an hairdryer iron and board. The breakfast was great and the staff working in breakfast room work really hard and couldn't do enough for us. I would definitely re,I commend this hotel of you just want a room that is comfortable and clean. It was easy to fine as it was just around the corner from Lancaster Gate underground though we used the bus to ge5 around it was so much better.

"Great hotel"

5
LeBasil, Leeds, United Kingdom 25/05/2021

Locationwise this one of the best hyde park just 2 min walk or less, people, pubs and deliciuos restaurants One of the best stays if you wish to have not busy and very enjoyable time, tube station just 3 min away

"London Sight Seeing"

5
RobinT_12, Romsey, United Kingdom 23/05/2021

I have used this hotel before. It is in a very quiet location but only 5 minutes walk from the tube station and Hyde park, also there is a Santander bike hire stand in the same road. Small local restaurants and shops nearby. Excellent wifi- good enough to do a Zoom conference. Bathrooms are very nice, recently refurbished. Breakfast good value, lovely cooked food, very nicely presented. Air conditioning in bedrooms works well. Reception are very helpful, and were great about rearranging my covid cancelled bookings. I really like this hotel and will be back again.

"Location was the only good thing about this hotel."

2
User 23/05/2021

Very central to everything only a couple of stops on the tube. On first entering hotel seemed nice and clean and decor contemporary. Breakfast was ordered but was ok was £10 per person. I felt sorry for the young lady things were going wrong and she was the only one doing breakfast. First night stayed and duvet was too small for the queen bed. Told reception and was told they did not have king size duvet for the cover that was supplied. Pillows were hard too. We stayed 2 nights and housekeeping never came round. No bed making, change of towels or replenish tea and coffee. This hotel has been open for a while I would not expect no housekeeping during our stay.

"Nice Hotel with a central location"

4
syedm894, United Kingdom 19/05/2021

Worth choosing this place to stay. Anice clean place with pleasent interiors. Although the room area is small, the interiors are apt with excellent service and a friendly staff. Being close to Hyde Park, taking a break is meters away for a relaxed Quiet time whenever you need.

"Enjoyed our stay"

5
damitolaoluwa, Orpington, United Kingdom 19/05/2021

We were attended to pleasantly at the reception when we arrived. Also, when we got to our room we received a phone call from the reception asking if everything in the room was okay, I would definitely book again.

"Great service"

5
User 12/05/2021

This was such an amazing experience, great customer service, excellent room, made me feel exremely welcome.. Very understanding. They catered to my needs in terms of helping me to find a place to pray.

"Great stop over for moving day!"

4
User 11/05/2021

Reception was empty on arrival due to a skeleton staff but the check in person was very apologetic about this when he did arrive 10 minutes later. Room was adequate but slightly difficult to open the door fully to get luggage in as it kept hitting one of the beds. Beds were super comfy, very large TV, shower was ok if a little un powerful, but did the job. Asked for spare towels whilst I popped to the shop and they were there by the time I got back. As our moving truck didn't arrive until the afternoon, the hotel kindly let us stay a little longer so we didn't have to go wandering about in the rain! Clean, friendly and definitely would stay again.

"Amazing Staff, great location"

5
User 10/05/2021

We stayed at Best Western Mornington for a week of work in April and had a great experience. The staff are lovely and always available to help and assist. The hotel is clean and very central, in one of the nicest areas of London. Definitely recommended.

"Even though we stayed in a simple room, the customer's service was outstanding!"

4
User 07/05/2021

All the receptionists we were in contact with delivered an outstanding service! Eduardo, Junior and Sylvjia made our stay lighter and helped us with whenever we needed. The room and shower room were fairly clean and the area where the hotel is located is very nice.

"Comfortable"

4
User 05/05/2021

Very clean and comfortable. I wasn't disappointed, although the room was a little too warm. It had a good size television, tea and coffee making facilities and a shower. I had the choice of a good breakfast in the morning. Pleased with my choice

"An amazing hotel with kind, caring staff."

5
Pearl W, Cairo, Egypt 04/05/2021

I stayed at the hotel for 10 nights in a double executive room which was spacious, clean and extremely comfortable. I had breakfast each morning and I was left in awe at the efficiency of the restaurant team. The food choices were varied and plentiful which I was not expecting to be the case during current times. The hotel is in walking distance of Hyde Park, Paddington Station, Oxford Street and Bayswater, it also has fantastic public transport links. Craven Terrace behind the hotel has a good choice of cafes, restaurants and coffee shops, in addition to this, small supermarkets are also within walking distance. The staff on Reception worked really well as a team in order to ensure that guests had a memorable stay. At the moment, guests can only stay for select reasons but when tourism opens up again, I will definitely return. Thank you so much Silviya, Jesus, Eduardo and Dovile, your level of dedication is exemplary and Bestwestern as a company should be very proud of you all. Pearl

"Budget room, no heating, no room cleaning."

2
Gio622, London, United Kingdom 03/05/2021

I booked a budget room, it was very basic and no room cleaning was done over 2 day stay. Also I received a draconian email about COVID restrictions and cleaners were in the lift without a mask. Duty manager helped.

"Really comfortable bed!"

5
hopeandglorie, London, United Kingdom 30/04/2021

My recent stay at the Best Western Mornington Hotel was just great. I have stayed here before and like this hotel very much. However I tried something a bit cheaper on this particular week, was quite horrified at check in and managed to get a last minute reservation at the Mornington instead, thankfully, and at a great rate. The bed was so comfortable, I slept like a log and the shower was also great. all facilities of a high standard and the rates are very reasonable, and the staff are lovely. Highly recommended.

"Syringe in the hotelroom"

1
User 28/04/2021

I had to stay in a hotel for a few days while some work was being done in my flat. The place was nice and the staff seemed nice too. Then on the second day of my stay I found a syringe inside the nightstand. It was just there. This is scandalous in normal timsles but even more during a sanitary crisis! I obviously went to the reception to let them know. I spoke to the manager and she gave me an other room (upgraded), which is frankly the minimum. When I showed her the syringe, she told me she was sorry but she also said that she was surprised that I only noticed 2 days later. I don't know since when guests are supposed to check all the corners when they check in a hotel room? I told her that it was unacceptable, especially during a pandemic, hygiene should be priority number one. She offered to free breakfast. I told her that I was fasting, so not having breakfast. The only reason I stayed is because I had to. I had some work going on in my flat and I couldn't book anywhere else on such short notice. But all of this made me question seriously the hygiene standards in this place. The day I was checking out I spoke with the gentleman at the reception. I told him what happened and he said it was a mistake, a really bad one but it happens sometimes… He was what can I do, I said I want to speak to someone who is in charge to make sure this will not happen again. I was alone, but kids could have been in this room, this is really bad! I was shocked about how this was handled. They acted like I found flies in my room! They said someone will get back to me it's been a couple of days and nothing. Avoid this place if you ask me.

"Gold trip!!!"

5
cgenghk, London, United Kingdom 26/04/2021

Was not originally booked to stay here but the reservation was moved. Easy to get to, and nice, clean room! The guy working was super pleasant and really helpful, especially with Covid. Single duvets on double beds were an odd shout but other than that! Felt safe enough with social distancing etc.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to leave 5-star review of your stay with us at Mornington Hotel London Hyde Park. Your kind words will surely be shared with our team here as we pride ourselves on delivering 5 star service and it is clear to see this was well received. We look forward to welcoming you back soon in the near future. Kind regards, Dovile Vaitkeviciene Hotel Manager

"Excellent stay near paddington"

5
harryfranklinleeds, maidenhead 26/04/2021

I stayed here again as a key worker and was not disappointed. The staff were efficient and friendly and due to my diamond status I was upgraded to a queen executive room which was large and spacious The hotel has good anti COVID precautions in place but they still managed to serve a full English breakfast adhering to social distances I will return

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Harry, Thank you for taking the time to give us such a lovely review! We are delighted you enjoyed your stay with us and hope to see you back again the next time you are in London. All the best. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Good location, good breakfast"

4
User 12/04/2021

Centrally located hotel near hyde park. Good breakfast service. Stayed in a single room which was adequate for 1 or 2 night. Could have been better if there had been a free standard size water bottle.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Nizar1507, I am pleased to hear that you enjoyed your stay with us Best Western Mornington Hotel. We always like to give a warm welcome to all our guests and it is fantastic to hear that we have achieved this during the breakfast service. Once again my sincere thank you for your feedback and I look forward to welcoming you back to Best Western Mornington hotel in the near future. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Not ideal for my type of trip :/"

2
bethmill214, Somerset, United Kingdom 10/04/2021

Before I explain, I stayed here for 4 nights, alone. I'll start with positives. I had a lovely receptionist who was welcoming and nice. The room came with a good quality TV that you can adjust, was clean and was roomy for my bags. Came with a roomy wardrobe with a hairdryer, etc. If you're in need of a last minute, solo stay, the room had everything you'd need. Now, negatives. The most sleep I got, throughout my entire stay, was 3 hours. It was always loud and noisy throughout each night. Creaky floors as well as a constant buzzing noise from the drainage or something. Shower pressure was poor, and the cold water from the bathroom tap was tepid, therefore it put me off getting water into my water bottle for on-the-go. My biggest issue was BREAKFAST. As it was socially distanced, there were only 3 people in the canteen which I can understand and am all for. However, there wasn't someone to greet me until I was stood around looking stupid for 10 minutes. Eventually a lady sat me down and gave a menu, yet I was waiting for about 20 minutes, no one took my order. As I was in a rush, I had to leave and go back up to my room to gather my stuff. I got a call from the waitress, telling me off for not waiting. Sorry? I did wait. 20 minutes. Not acceptable in my opinion. It massively put me off getting breakfast for the rest of my stay therefore I had to go hungry in the morning. I'm not one to throw abuse at staff as I wouldn't want to be in that position as I work with customer service as well, but I really had to bite my tongue at that. If you're alone and in desperate need of a stay for one night, then this place is fair of needs. However, as I was staying for 4 nights, this hotel wasn't it!

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Mornington Hotel as your accommodation in London.I really appreciate you have taken the time to provide us your valuable feedback. Our aim is to provide our guests with memorable experiences, and for this reason, I am very sorry to hear that we didn't provide you with the high standards we have set upon ourselves during your stay with us. While we are glad to hear that you appreciated the cleanliness and comfort of the room, I would like to sincerely apologize for the inconveniences caused by the slow breakfast service. Kindly note this is not a common case and we have already reviewed our staffing levels to make sure we provide with a quick and outstanding service during the breakfast. I do hope you will give us a chance to welcome you back to the Best Western Mornington Hotel in the near future. Please do not hesitate to contact me directly at dovile@mornington.co.uk when you are planning your next trip and I would personally look after your reservation, making sure that you do receive the standards of care and attention that you should naturally expect from us here at Best Western Mornington Hotel. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Brilliant Customer Service from Sylvija"

4
User 30/03/2021

Things have been pretty stressful all round during this pandemic and with all the rules and regulations around hotel stays booking a hotel has been very stressful indeed BUT Sylvija made the process so smooth for us and was very kind and understanding. I left the call with her happy and reassured that all the necessary information had been noted and that there would be no complications or confusion on our arrival, which there was not! Our room was nice and our stay was comfortable and I'm looking forward to visiting again once lockdown restrictions have been lifted for a proper stay-cation visit. Hats of to Sylvija for making us feel so welcome, before we had even arrived.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for choosing Mornington hotel for your recent stay! We are delighted you found your room comfortable and felt welcomed even before staying with us. Silvija and the team will be especially happy to read your feedback. We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Thank you for sharing your experience and we look forward to welcoming you back hopefully in a near future. Warm regards, Dovile Vaitkeviciene Hotel Manager

"Good hotel"

4
parisagodaz, London, United Kingdom 30/03/2021

Me and my partner stayed here for two nights for business reasons. It was a good stay. Hotel is clean and staff are very friendly and polite. The only thing i can think of that needs improving is to have a fridge in the room. overall I would stay here again and I recommend this hotel.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Dear Marina, It brings a smile to our faces to see that you had such an enjoyable stay with us. We aim to deliver only the best service our guests deserve. It is great to see we achieved to do so with you. Hope to see you back soon. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Excellent stay "

4
183harryf, Maidenhead, United Kingdom 29/03/2021

I stayed here for business and was very impressed with the hotel and its covid restriction procedures. I was upgraded to a large double from my booked single as I am a best western diamond select member and I was very pleased with the room All the staff very friendly and efficient. In the morning i enjoyed s full English breakfast with a choice of menu I will definitely reyurn

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear guest, It brings a smile to our faces to see that you had such an enjoyable stay with us. We aim to deliver only the best service our guests deserve. It is great to see we achieved to do so with you. Hope to see you back soon. Warm Regards Dovile Vaitkeviciene Hotel Manager

"One of the best in London"

5
User 28/03/2021

It's just a fantastic hotel with a great location . Brilliant staff and period rooms. Great for one night stays or longer breaks away . Easy on street car parking and very easy to walk or commute into the West End

"had to change rooms at 10:30pm to a down graded room."

2
User 22/03/2021

had to change rooms due to bathroom issue at 10:30pm.No maintenance on site to fix. The new room was a down grade from the actual room paid for. By the time unpacked and settled into new room it was midnight which was not ideal for my 7:30am meeting the next day.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear guest, First of all, I would like to thank you for choosing The Mornington Hotel Hotel London Hyde Park. Regarding the inconvenience you had during your stay I would like to apologise, and inform that we done our best moving you to the best room available we had at that moment, as the room category you booked wasn't available, as well we offered free continental breakfast for both guests staying, and felt like you were happy with the compensation. However please once again accept my apologies, We are looking forward to welcome you again in the future. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Would definitely stay again!"

5
User 05/03/2021

We have stayed for one night on 4th March 2021 and had a great time. Room 411 was very clean and had a nice city view. Helpful, friendly stuff who go above and beyond to make sure you have the nice stay. We would definitely stay there again.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you very much for this amazing review! I am thrilled to hear that you had a 5* stay with us. Thanks for highlighting our friendly and professional team. If you will come to visit us again in the near future, please feel free to contact me directly at dovile@mornington.co.uk and I will be more than happy to look after your booking. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Definately worth trying out"

4
760dm, London, United Kingdom 25/02/2021

Not my first visit and always very attentive and polite staff and given the current restrictions the hotel were able to continue to provide a good breakfast. Excellent location for Hyde Park, Paddington and central London.

"Amazing Hotel"

5
User 21/02/2021

Lovely place and customer service was amazing. Easy to book with booking.com or Directly from Hotel website Stay for work purposes Ideal place Definitely worth for money Quick excess to transportation Feel home and secure. Will book again

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you very much for this amazing review! I am thrilled to hear that you had a 5* stay with us. Thanks for highlighting our great location and value for money. If you will come to visit us again in the near future, please feel free to contact me directly at dovile@mornington.co.uk and I will be more than happy to look after your booking. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Great"

5
User 04/02/2021

I have stayed here twice before and now I have decided that I will always stay here when I am in London. It's a great hotel with great staff, a great room and in a great location. Basically just GREAT!! Oh I forgot and great value.

"Why stay on a hotel in Park Lane???"

5
kirstyhall, York, United Kingdom 27/01/2021

There is a Best Western Mornington, just a 4-5 minute walk away, that will give you an identical experience for at least, I guess, I/10th of the price of any hotel on Park Lane. It is excellent. Why not try it and see? You can always go to Park Lane and check in there is you don't agree.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear kirstyhall, Thank you for the high rating following your stay with us at Best Western Mornington Hotel. I am glad that you enjoyed your stay with us and we hope to welcome you back in a near future. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Probably better in ‘normal times'"

3
HD176, London, United Kingdom 20/01/2021

Stayed during lockdown as was required to travel for a work project. Hotel is currently very well priced, presumably due to lockdown and is in a brilliant location generally. As a former Londoner it was a treat to be able to stay as a ‘legal exception to lockdown' in such a location for such a great price. The room was perfectly adequate, decor is nice and the reception staff were friendly and helpful particularly Eduardo. Sheila's cafe just behind the hotel was a fantastic spot for a morning coffee with delightful staff. However on a few occasions it smelled strongly of marijuana in the corridors or seeping in from neighbouring rooms which was extremely unpleasant - on one occasion it totally overpowered my room via a closed interconnecting door late at night (after someone noisily checked in late and investigated the interconnecting door loudly which felt quite threatening) and I felt the only option available was to open the window for fresh air to sleep - not what I needed before an early start at work the next day. I assume this is an issue caused by the hotel being used a ‘different clientele' during lockdown but regular walk throughs by staff would go some way to addressing this. The fire alarm sounded a few times during stay (perhaps due to smoking) - the false alarm or disturbance was not an issue - these things happen (despite being at around 2am and 7am) but the lack of process/training for conducting an organised investigation and evacuation was sadly evident. Management should address this as a priority . Sadly there were also several hairs in the bathroom upon checkin and such an evident lack of attention to detail does make you question the depth of the cleaning. Would have probably over looked this if it weren't for the subsequent weed/fire safety issues. I'm sure in normal times this hotel is better and it was fine for a cheap business stay. Eduardo was excellent though, what a nice chap!

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your review. I was very sad to read that we have not met your expectations during your recent stay with us. I wish we there informed while you there still staying with us so that we can make your experience much better. I also apologize if a fire alarm created inconvenience for you, however it is for all of our guest's safety and most of the times it simply activated due to the shower steam. I am also thankful for highlighting our staff. Eduardo was thrilled to hear that. I hope we will have the opportunity of welcoming you back in the future and you will give us a second chance to prove it. Warm Regards, Dovile Vaitkeviciene Hotel Manager

"Londoner waiting for a cancelled flight to Asia"

5
User 20/01/2021

My stay at the Best Western in Lancaster Gate in London was truly phenomenal. A favourite hotel on mine despite being a Londoner, this is the second time I booked with this them. The caring staff, particularly Eduardo, made my long stay due to the pandemic even more relaxing and stress-free. Together with first-rate service provided by Eduardo (very articulate, knowledgeable and genuine), and the regal-looking library/bar lounge and modern guests rooms (an attractive feature), this is a real gem in West London. I plan on staying again in the near future.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Eduardo was over the moon to read your feedback. Thank you again for your stay with us, the time to share your experience and we all hope to be able to welcome you back in a near future. Until then stay safe, Kind Regards, Dovile Vaitkeviciene Hotel Manager

"Great find"

5
User 13/01/2021

Fantastic location, stunning building. Great value for money. Courteous staff. I was upgraded when they realised that I had just spent the day vaccinating. Really thoughtful and very much appreciated. I will return now each time I need to stay down in London for work, and may return with the family when this pandemic is over.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you very much for this amazing review! I am thrilled to hear that you had a 5* stay with us. Thanks for highlighting our professional staff, location and value for money. If you will come to visit us again in the future, please feel free to contact me directly at dovile@mornington.co.uk and I will be more than happy to look after your booking. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Very reasonable priced hotel"

4
dolly751, Fareham, United Kingdom 12/01/2021

This was the second time I stayed at this hotel for work purposes. Quiet location, (although it was mid lockdown) clean and modern hotel and very reasonably priced. I would definitely stay there again.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you very much for your recent stay with us and for sharing your experience with other guests. Thanks for highlighting our location and cleanliness. If you will come to visit us again in the future, please feel free to contact me directly at dovile@mornington.co.uk and I will be more than happy to look after your booking. Until then stay safe. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Great value for money"

5
Marina L, Salvador, BA 07/01/2021

Excellent service. Reception staff was very nice and helpful. I stayed in the executive queen room, very good. Comfy bed. Abundant breakfast. I got a cheap rate (because of the lockdown, I reckon), so the overall value for money was great.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Marina, It brings a smile to our faces to see that you had such an enjoyable stay with us. We aim to deliver only the best service our guests deserve. It is great to see we achieved to do so with you. Hope to see you back soon. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Mr Shields"

1
User 27/12/2020

Due too the current pandemic, we were unable too visit the hotel as most of the country moved into tier 4, absolute shame. After speaking with Byron at the hotel putting up with his very snotty endings to his emails I failed too get a refund off the hotel, with Byron yet again explaining that it was hard times for the hotel. Will never be visiting too stay... but would love too meet with Byron at the bar when I go drink for free at some point.

Byron Wilson, General Manager at Best Western Mornington Hotel, responded to this review
Greetings Mr Shields, Given that we had just come our of our second lock down when you made your booking in December I am surprised that you were unaware of the Corona virus or disruption that it can cause to travel and went ahead and booked a non refundable rate. The terms when you booked were very clear, We also offered flexible rates which you decided not to avil yourself to . We have been more than reasonable offering to meet you half way and move the deposit to a future date however it seems that this is not to your satisfaction. I would recommend that if your require flexibility when you travel you book a flexible rate that way you can avoid this happening again. Yours Sincerly

"Best Western for all the right reasons !"

5
User 27/12/2020

An excellent stay for anyone considering a relaxing environment, great staff and service. From the moment I reached the hotel, the care was there all the way through to check out. Whether on business or for pleasure, the high level of attention has been delivered every single time with ease! Well done Best Western !

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, It brings a smile to our faces to see that you had such an enjoyable stay with us. We aim to deliver only the best service our guests deserve. It is great to see we achieved to do so with you. Hope to be able to welcome you back in a near future. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Terrible Service, tiny room!"

1
322uttamr, Cozumel, Mexico 27/12/2020

My wife and I checked in 10/6 for 1 night. I was told the deluxe room that i booked is in the basement. The reception desk sees me carry in 4 bags and directs me to the stairs. I come to find out that the elevator in the lobby would have taken me down. when I point this out to her, she simply stared at me. no apology. My wife takes a quick shower in the tiny bathroom and the shower doesnt drain, flooding water all over the floor. While the location is fine, service and room were terrible. there was no closet, bathroom mirror and little space to open your suitcase. this hotel is best used by a single person with a carry on bag at best. By far one of the worst experiences I've had at a hotel.

"Next to Hyde Park. Everything fine. "

4
Tim_Braum, Munich, Germany 18/12/2020

Little better than what you would expect from a Best Western hotel. Standard rooms are very tiny (but I guess average for downtown London). Different kind of amenities in your room depending on the class you book. Great staff. Breakfast is 10GBP. Made a great deal for 2 nights. 44GBP per night is an awesome price value. Thanks a lot!

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Tim, Thank you very much for your lovely review and for taking time to share your experience with us. It's amazing to see that you've enjoyed your time with us, and we all hope to have an opportunity to welcome you back in a near future. Until then, stay safe. Kind regards Dovile Vaitkeviciene Hotel Manager

"Mornington Hotel"

5
davidh82502020, Chichester, United Kingdom 18/12/2020

A pleasant hotel with excellent staff working under difficult circumstances. Spotlessly clean room and shower. The provision of a microwave plates and cutlery in the bar area was a lovely touch. I will definitely return when next in London .? David Hicks

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear David, Dear guest, Thank you very much for your lovely review and for taking time to share your experience with us. It's amazing to see that you've enjoyed that much staying in our Hotel and that all aspects of your stay gave you full satisfaction. We are delighted as well to read that you highlighted the quality of service provided by the whole team and that we exceeded your expectations during your stay and after your departure. We are glad that you already planning to return on your next visit to London. Stay safe and all the best. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Nice hotel in a good location"

5
Yorkieand, York, United Kingdom 14/12/2020

A nice friendly hotel that offers good value for money. It's a two minute walk from Lancaster Gate tube station. Breakfast was excellent and there's a nice library in the bar area. I'd definitely stay here again.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your amazing review regarding your previous stay in our Hotel and all positive feedback that you share about our the service provided by our team members. We are glad an pleased to read that we certainly helped you to make the most of your visits around London and that you had a great time in the Mornington Hyde Park. We are definitely looking forward to welcoming you back soon. Kind regards, Dovile Vaitkeviciene Hotel Manager

"Great place to stay"

4
User 11/12/2020

Enjoyed every bit of my short stay at the hotel. The environment is fine and the location is great for those wishing to stay in the heart of London albeit in a quiet residential district. The Paddington tube station is just a short walk.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your amazing review regarding your previous stay in our Hotel. We are glad an pleased to read that you liked the location of the hotel and that you had a great time in the Mornington Hyde Park. We are definitely looking forward to welcoming you back soon. Kind regards, Dovile Vaitkeviciene Hotel Manager

"Best hotel I have stayed in London!"

5
User 09/12/2020

I stayed 15 nights due to starting a new job that required extensive initial training in Central London. The hotel is absolute class in every department. The reception, facilities and rooms are some of the smartest I have ever seen in London. The breakfast was amazing and with so many different choices as well as being fantastic value! A special thanks to all the staff on reception, the housekeeping team and breakfast team who all provided a very welcoming, friendly, enjoyable time. In 17 years of travelling 1-3 times per year to Central London this was genuinely the best experience I have ever had.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking time to share your feedback regarding your previous stay in the Mornington Hyde Park. We are delighted to see you raising so many positive aspects of your stay and especially the outstanding service provided by the whole team which certainly helped you to make your stay more enjoyable. We are glad as well to notice that our amazing location helped you to make the most of it. We are definitely looking forward to welcoming you back here. Until then stay safe. Warm regards Dovile Vaitkeviciene Hotel Manager

"The best"

5
regisbsb, London, United Kingdom 02/12/2020

The best stay I could ask. The staff, were amazing. Could not ask for more. I'll definitely remember. The breakfast was good and fast. The room clean. Everything was to my taste. I can only thank the staff.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Regis, Thank you very much for this amazing review! I am thrilled to hear that you had a 5* stay with us. Thanks to highlighting our professional staff, breakfast and cleanliness. If you will come to visit us again in the future, please feel free to contact me directly at dovile@mornington.co.uk and I will be more than happy to look after your booking. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Nice stay and hospitality"

5
User 01/12/2020

Mornington Hotel is one of the good stays when opting for a Hotel near Lancaster gate. Apart from a good location, the stay at the hotel was wonderful. The entire staff is good too. Staff at reception is quite welcoming and helpful, especially Eduardo, who was quite helpful. Would definitely recommend this for visits to London, with it being centrally located, is a good option for the tourists as well. Sami

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your lovely review and for taking time to share your experience with us. It's amazing to see that you've enjoyed that much staying in our Hotel and that all aspects of your stay gave you full satisfaction. We are delighted as well to read that you highlighted the location and our staff members. Eduardo will be over the moon to read this review. Hope to be able to welcome you back in a near future.Until then stay safe. Kind regards Dovile Vaitkeviciene Hotel Manager

"Very good"

4
User 17/11/2020

Good value for the price. London without tourists is beautiful. The only detail - a water pressure in shower wasn't enought on the 5th floor. Room was next to a lift and it could be quite noisy if there were more guests.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Ciao, Thank you for your kind review and we are pleased to read that you were amazed by your experience with us. Thank you as well for highlighting positive aspects such as the location and he value for money. Please accept our apologies about water pressure issues, I wish we there informed at the time of your stay as I am sure my team would find a solution for that straight away. We are looking forward to welcoming you back. Kind regards, Dovile Vaitkeviciene Hotel Manager

"Excellent hotel"

5
User 25/10/2020

I'm not usually one for writing reviews but I was really impressed with this hotel so thought I should share. The receptionist was very welcoming and called to check everything was ok with the room shortly after arrival. The room was very comfortable, had everything I needed for my work stay, the shower was great and everything extra clean. The measures currently in place due to Covid was reassuring, without affecting me enjoying the hotel. Didn't take the breakfast although the receptionist did mention that they were offering a hot breakfast menu. Will not hesitate to book again next time I'm in London. Thank you!

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear 719KMM, Thank you so much for your nice and lovely review about your previous experience in our Hotel. We are delighted to read that you appreciated the service provided by our team and the fact that they looked after you. It's great that you were able to make the most of it thanks to our perfect location. Your appreciated recommendation is valuable for us and we thank you once again for this. Kind regards from the Mornington Hyde Park Daniel - Operations Manager

"Very Clean"

4
Sharonb77, London, United Kingdom 23/10/2020

I live in London but living in lockdown and myself and partner being key workers (busy times) me and my partner just wanted to get away for the night/day, so looked online and found a reasonable price at this hotel. I spoke to a lovely man on reception and asked for a nice spacious room as it was a treat for me and my partner. When I turned up the receptionist (different man to whom I spoke to on the phone) said he would changed my room saying “I'm going to give you a better room” I said thanks (as you do) and asked him where the nearest shop was. He gave me directions and said he would bring my bag to the room whilst I was out. Upon my return I was given my door key but was very upset that I was given a tiny room, with a bed pushed up against the wall at the back of the property (downgraded I think ). They did call the room and ask if everything was o.k and maybe I should of said something but I'm not like that and said it was (so that's my fault). But on a positive note the hotel was immaculately clean, as was our room. As social workers we Havnt stoped and would of loved a nicer room as during this time we have not had a break Since March! But it was ok (maybe I didn't look the part when I checked In)

"Lovely hotel with very helpful staff members"

5
User 16/10/2020

I've stayed there with my partner as we wanted to spend a night in London. The hotel is in perfect location, we were surprised how many nice restaurant we found, unfortunately, didn't have enough time to try them all. The interior design is lovely, I took some photos of it to share on my social media. Our room was lovely too. The staff members were extremely helpful and polite, they checked if we need any help, if we are happy with our stay etc. Thank you to this lovely gentleman In reception who landed me a charger on the arrival, he was really nice! Overall, very good vibe, nice stay, we will definitely come back.

"Cleaner was rude to us and woke us up "

2
User 11/10/2020

I stayed here this weekend with my husband and daughter as we had a planned a weekend in London for her 6th birthday. The reception staff, and the lady serving us at breakfast, were very friendly and professional. However, the room was so noisy and the cleaner then started vacuuming and banging the hoover around our room at 9pm. After 20 minutes of this and when she then started doing it right outside our room door and banging against the wall, which then woke my daughter, we went out and politely requested that she stopped since she had woken our daughter. She rudely stormed off and shouted out to us “welcome to my world”. Really not good enough.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Laura, Thanks for your recent stay with us and for sharing your experience with other travelers. We will get in touch with you personally to discuss this further. Thank you. Kind Regards Dovile Vaitkeviciene Hotel Manager

"Awful"

1
User 06/10/2020

I had a few requests which I made before going to the hotel, which they did not meet and instead charged me extra on these when it was not mentioned beforehand. Condition was terrible and was not a comfortable stay, overall it was not a pleasant experience

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to review your stay at Best Western Mornington Hotel. I am disappointed to read that your`s experience with us did not live up to your expectations. We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case. I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to dovile@mornington.co.uk. I do hope to have the pleasure of hearing from you. Kind Regards Dovile Vaitkeviciene Hotel Manager

"Excellent stay, outstanding customer service."

5
User 05/10/2020

I have stayed at this hotel for 8 weeks now due to working in London. It is spacious, clean and in a fantastic location. The beds are comfortable and the bathroom is ample. What I have liked best though about this hotel are the staff working there, nothing is ever too much for them. Daniel in particular who works on reception is outstanding, he goes out of his way week after week to make me feel welcome, he is a credit to the company and I can not compliment him enough. It is because of him that I have chosen to stay so long. Excellent stay, outstanding customer service.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Josh, Thank you very much for your lovely feedback and for taking time to share your experience with us and other travellers. Such a huge pleasure to read your review and to see you highlighting so many positive aspect such as our perfect location (just in front of Hyde Park and direct access to all main touristic places) and even more the outstanding quality of service provided by the whole team especially Daniel. I will was your compliments to him personally. We sincerely hope to have the opportunity to welcoming you back on a near future.. Until then stay safe. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Easy access to Lancaster Gate Tube"

4
ArnoldBill, Belvedere, United Kingdom 05/10/2020

Ideal location to explore Hyde Park or to take the Central Line tube from Lancaster Gate or the 148 bus to Victoria. Limited staff and reception due to the current situation but we found Silvija to be friendly and helpful. Plan to stay at hotel again for easy access to see the London Christmas lights.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear ArnoldBill, Thank you for your four star review! We are delighted you enjoyed your stay here and we all look forward to welcoming you back some time in the near future. All the best. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Great value for money"

4
knifeofdreams, Stockholm, Sweden 27/09/2020

Staff was excellent, they went out of their ways to make my stay as safe and comfortable as possible. They were flexible and accommodating. The location is absolutely excellent being next to Kensington Gardens, Hyde Park and just a 15 min walk away from Oxford Street. 100% recommended!

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad and pleased to notice that all aspects of your stay exceeded your expectations and even more that the service provided by the team gave you full satisfaction. We are definitely looking forward to welcoming you back soon. Until then stay safe. Kind Regards Dovile Vaitkeviciene Hotel Manager

"overnight"

5
gannonmartin, London, United Kingdom 25/09/2020

stayed one night, before catching the Train to Devon from Paddington which is close by, i had a really comfortable room, had a nice drink in the bar and excelent breakfast. Location is perfect for transport and park and pubs. Service from staff was excelent. Hope they are doing well in these difficult times

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your lovely review and for taking time to share your experience with us. It's amazing to see that you've enjoyed that much staying in our Hotel and that all aspects of your stay gave you full satisfaction. We are delighted as well to read that you highlighted the breakfast and our staff members. Hope to be able to welcome you back in a near future. Kind regards Dovile Vaitkeviciene Hotel Manager

"Great service"

5
Amanur1536, Greater London, United Kingdom 03/09/2020

The service from the workers were absolutely outstanding would recommend to anyone such a great hotel and my stay was very comfy. And located in such a beautiful area of London not to far from hyde park and not too close to the main road.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Amanur1536, Thank you very much for this amazing review! I am thrilled to hear that you had a 5* stay with us. Thanks to highlighting our professional staff a the location. If you will come to visit us again in the future, please feel free to contact me directly at dovile@mornington.co.uk and I will be more than happy to look after your booking. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Limited Service and room facilities "

3
joecool1973, Gillingham, United Kingdom 03/09/2020

My wife and I stayed at the Best Western Mornington Hotel on 31st August to 1st September 2020. We booked online directly with their website. We stayed in the Queen Room. The room itself was ok, spacious enough but the room was cold in general and couldn't turn up the temperature. Tried numerous times to phone the front desk but no one was picking up. The bathroom was ok, had shower over bath, not quite a power shower, the bath tub was slightly on the small side. The lock on the door was not working properly. We thought the hotel would be facing the park but wasn't at all at it was the road behind but was walking distance from Kensington Gardens, Lancaster Gate Station which was a bonus. When we phoned up to confirm the booking we were informed a grab bag for breakfast will be available but then was told it was not available now so that was disappointing. Overall the hotel was adequate for location to Central London but felt service and customer service was poor unfortunately. You can't blame COVID-19 for that.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Joe, Thank you for taking the time to post your recent experience with us. I appreciate all the feedback we receive as it allows us to improve the experience for future guests. I am sorry that on this occasion we were unable to meet your expectations. I would like to apologise for all the inconvienences you have had experienced during your stay. It is a shame that we there not informed at the time, as I am sure my team would do their best to fix the issues you had. Once again please accept my apologies for not meeting your expectations. I am pleased that you have taken the time to give us feedback as we are now taking action to remedy the points you have highlighted in your review. Please do not hesitate to contact me by sending an email to dovile@mornington.co.uk if I can be of any further assistance or can make this right for you. Kind Regards Dovile Vaitkeviciene Hotel Manager

"Top customer service "

5
R6343TYdavidl, Kingston-upon-Hull, United Kingdom 02/09/2020

Stay here for 4 nights. Great location right on the doorstep to Hyde Park. Plenty of Boris bike outside of the hotel to help explore London. Had to move rooms after 2 nights, not because of the room but the rude neighbour who was in & out of their room not stop until 4am with the door banging constantly. Daniel from reception sorted this for me and placed us in a nice quite part of the hotel. He managed the whole situation in a polite, calm and professional manner. He is a credit to the company. The only minor negative was and the website is still saying that the gym is open, when it isn't. 10min walk to Bayswater where there's plenty of shops and places to eat. 100% I would stay here again

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear R6343TYdavidl, It brings a smile to our faces to see that you had such an enjoyable stay with us. We aim to deliver only the best service our guests deserve. It is great to see we achieved to do so with you. Daniel sends his regards and wishes you to come back with us during your next visit to London. Hope to see you back soon. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Worst hotel ever. DO NOT get scammed like me"

1
User 27/08/2020

I do travel quite a lot but I would say this so far has been the worst hotel I stayed at. Customer service was bad, he was rude, he was never there during his shift hours. During his work hours he was never there, we had to reach him thru email & phone. The phone in my room wasn't working, I complained to him 3 times & he completely ignored me saying ok & during one of the nights there was crazy drunk lady knocking on our door & we got so creeped. There was literally no one we could reach out to for help. On top of all this they had no room service BcUZ of Covid which I completely understand but people had so much garbage, everyone kept leaving the garbage outside their doors in the hallway & it stunk so bad. Overall my experience was horrible, terrible & quote scary to be honest

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to review your stay at Best Western Mornington Hotel. I am disappointed to read that your`s experience with us did not live up to your expectations. We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case. I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to dovile@mornington.co.uk. I do hope to have the pleasure of hearing from you. Kind Regards Dovile Vaitkeviciene Hotel Manager

"Only for one Night"

3
User 27/08/2020

Hello everyone, This Hotel was a cheap soloution for a nice weekende trip with my girlfriend. I didn´t expect much but the room was very small. (yes even the executive one) Most of the time we were outside anyways so it doesn´t bother us at all. The Staff was very nice and kind to us.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking the time to share your experience with us. Thanks for mentioning our great team who is trying their best to make sure all of our guests has a fantastic and memorable stay. I am sorry to hear that you found a room to be too small. In case if you will be back in a future please do not hesitate to contact us directly and we will make sure we allocate a bigger room for you. Looking forward to welcoming you back soon, until then stay safe. Warm regards Dovile Vaitkeviciene Hotel Manager

"Very bad"

1
User 27/08/2020

We were in room 22 , the shower was all hot water cant make it right, the staff wont move us to the different room, they said there is only 1 room left thats single room they give us 2 option 1: change from double room to single room, option 2 go to that single room which was room number 23 to have a shower only , we ho there to have a shower but to our disappointed that room the shower broke too only cold water , its such a joke, they wont move us to different room st that last minute we couldnt find different hotel.

"Good price for value"

4
sandrokriesch, Zurich, Switzerland 27/08/2020

Excellent location (hardly noise) Small rooms Clean Comfortable beds There was no servicing as the COVID 19 pandemic reduced the staff on deck. The price of the room was extremelly low due to pandemic

"Enjoyed"

4
WildColonial, Liverpool 26/08/2020

Considering the Covid pandemic this was still an enjoyable stay.Contact with staff was necessarily limited but always polite and friendly and, of course, there were no food options.The hotel is situated perfectly; on Hyde Park and five minutes from Paddington. Transport by bus or Underground is easy and convenient.

"Not bad but not great either"

3
User 17/08/2020

Friendly staff and nice reception liunge however the quality of the room was not up to my standard. I didn't bother making a complaint as I was told that we weren't allowed to look into other rooms due to covid. The bed was not comfortable and the duvet cover was open ended and I think it's unhygienic and could have been doubled up at least. The room also hadn't been hoovered before I arrived as there was dust everywhere and made me doubt the depth of cleanliness in general. The location is good. There are better places to stay.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Meander43982180893, Thank you for taking the time to share your review with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. First of all please accept our sincere apologies regarding all inconvenience experienced during your stay. I have taken your comments on board and have had a conversation with staff members on duty in regards to the cleanliness and other comments you have mentioned. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +44 (0) 207 262 7361 or by sending an email to dovile@mornington.co.uk Sincerely, Dovile Vaitkeviciene Hotel Manager

"During Covid-19"

3
User 11/08/2020

Dirty room and dusty surfaces. The milk to make the coffee was off and had not been changed No customer service from the female No bar staff. Great location for Hyde park and Santander bikes. Close to shops and restaurant

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear MoodyMillicent, Thank you for your review and for taking the time to share your experience with us. Your feedback is very important to us in order to improve our performance. I am sad to read that it was not up at all to your expectations. Please accept our sincere apologies for this. In regards to the cleanliness please rest assured that this is not a common case in our hotel and I have already passed your comments to the housekeeping manager to follow this up. I am really concerned about the customer service and please be sure that it was not up to our standards at all ,as you can clearly notice when you check all feedback about the service provided by our team members is excellent. However, I would definitely not qualify our service as terrible. We are always remaining at your entire disposal at any time of the day and night. If it was not the case when you arrived at the desk, please accept our apologies for this. I know that your first impression was clearly not positive but I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Don't hesitate to contact me directly by emailing dovile@mornington.co.uk and I would be more than happy to offer you a discounted rate and complimentary upgrade for any upcoming booking. Kind regards Dovile Vaitkeviciene Hotel Manager

"Fab, central hotel"

5
NeilG0503, Blackhall Colliery 10/08/2020

Lovely hotel, everything needed was in the room. Very comfortable bed. Immaculately clean. All staff that I encountered were very pleasant and informative. Great central location close to the tube and buses. Very quiet on a night, sleep not disturbed even with the window open. Aircon was ace. Fab hotel, I'd definitely recommend.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear NeilG0503, Thank you for your review and for taking the time to share your experience with us. We are glad to read that you've enjoyed spending time in our Hotel while you were in London. It's great to notice that our location which is absolutely amazing helped you to make the most of it. And thanks for mentioning our great team who is trying their best to make sure all of our guests has a fantastic and memorable stay. Looking forward to welcoming you back soon. Warm regards Dovile Vaitkeviciene Hotel Manager

"Friendly staff but awful stay"

1
User 16/07/2020

I had a reduced service due to COVID but was never told prior to booking. Reception was only open between certain hours and no room service. I was having surgery and had fraud on my cards using their wifi - plus the noise in the evenings was terrible and I was unable to complain. The experience was terrible

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear CliffLee2020, Greetings from Best Western Mornington Hotel. I regret to read that you had such an unpleasant stay with us. We aim to deliver the best service our guests deserve even in such trying circumstances as we are living at the moment. Although with a temporary limited serviced our staff tried to best to look after you the best they did. I would like to know more about you experience and further discuss it with you, please feel free to reach out to me directly ( daniel@mornington.co.uk) Kind Regards. Daniel Moreno Operations Manager

"Nice Hotel. With excellent Location near Lancester Gate Station"

4
Travellgeek2018, Frankfurt, Germany 07/07/2020

Nice Hotel, clean rooms small bath room. Request for room with bath tub was not granted. Luggage storafe was no problem, easy and safe. Next to Hyde Park/Lancester Gate Station. Really aopreciated the free buscuit with Tea/coffee making facilities. Overall had a pleasant exoerience.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear Travellgeek2018, Greetings from Best Western Mornington Hyde Park, I wish to thank you for your kind review. At Mornington Hyde Park we aim to deliver the best service our guests deserve throughout every situation. I am pleased to read that we managed to create a pleasant experience with us. We look forward to welcoming you back again in our hotel. Kind Regards. Daniel - Operations Manager

"Perfect place to stay in central London"

5
Iqk2020, London, United Kingdom 07/07/2020

Given the current situation, most hotels were not accommodating anyone but key workers. Thankfully best western Mornington gave me a room. Facilities were limited, understandably due to COVID. But staff was there to help 24/7.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad and pleased to notice that all aspects of your stay exceeded your expectations and even more that the service provided by the team gave you full satisfaction. We are definitely looking forward to welcoming you back soon. Until then stay safe. Kind Regards Dovile Vaitkeviciene Hotel Manager

"English quality environment"

5
User 07/07/2020

Very lovely place, solid good comfort in the room, safe hotel, my room was not very big but very for very good price considering location of hotel, room was clean and well equipped, employees professional always helpful if needed. Stayed 28 days.

Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad and pleased to notice that all aspects of your stay exceeded your expectations and even more that the service provided by the team gave you full satisfaction. We hope to be able to welcome you back in a near future. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Clean professional hotel"

4
Trippyexpert, London, United Kingdom 02/07/2020

Nice place to stay, excellent location, staff very friendly.. was during pandemic so limited service, but every one on ground was happy to help, good facilities also but the selling point is still the location , absolutely lovely location.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Dear guest, Thank you for your time spent to share your appreciated review with us and all other travellers. We are happy to read that you enjoyed your overall experience in our Hotel even though we are running very limited services at the moment. Thank you as well for your kind words about the team members which were shared and much appreciated by us all. We do hope to have the opportunity to welcoming you back in a near future. Kind regards, Stay safe Dovile Vaitkeviciene Hotel Manager

"Morniington Hyde Park - return via London"

5
nich0las1996, Milton Keynes, United Kingdom 01/07/2020

A very well appointed hotel in a very good location, my one night stay was made particularly enjoyable by the staff's helpfulness - Daniel and Silvija. I hope to stay there again. My room was clean and comfy and very restful. I really have no complaints.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad that you appreciated your stay in our Hotel and even more that you would love to come back. Thank you as well for highlighting the great quality of service provided by our team members. We do hope that we will have the opportunity to welcoming you back soon. Stay safe. Kind regards, Dovile Vaitkeviciene Hotel Manager

"Excellent central London Hotel."

5
kenny237, Farnborough, United Kingdom 28/03/2020

Top quality hotel at reasonable price. Very professional friendly staff. First class service. Beautiful location. Fresh, spacious rooms. Super breakfast with quality produce. Will always book here when in London.

173dovile, Responsable réception at Best Western Mornington Hotel, responded to this review
Dear Kenny, Thank you very much for your review and for taking time to share your experience with us and all travellers. Wow, we are delighted to see you highlighting so many positive aspects and your comment about the service provided by our team went beyond our expectations. Your feedback was obviously shared within all departments and appreciated by us all. It's great to notice that our absolutely amazing location helped you to make the most of your visit in London. Us as well we are definitely looking forward to welcoming you back over here. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Cancelled trip"

1
mississaugamom, Mississauga, Canada 24/03/2020

We were booked to stay at this location March 15/20 for 6 nights. Unfortunately when the Corona Virus got worse our agent contacted the hotel to inquire if we could get a credit for a future stay, they were told things were not that bad there so no credit. When our airline began to cancel flights we had to make the decision to cancel the trip. We did not want to put ourselves, being seniors, or our family at risk. Again the agent contacted the hotel and was given the same response, no credit. I contacted Best Western Customer Relations to ask for their help, after some back and forth was told it was at the discretion of the manager, so no credit. Given the state of the UK and the rest of the world hoped their might be some flexibility and empathy towards clients. I realize this was a nonrefundable reservation and under normal circumstances I would accept this policy, but these are not normal times! I can only hope that when things return to normal and people begin to travel again they will support the companies that treated them with respect and compassion. Best Western will definitely be on my list of hotels to support.

173dovile, Responsable réception at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review. We are sad to see you rating an establishment that you didn't even stayed in. Easy way of whistleblowing in 2020... We notice as well that the communication between the three parts (our guest, the travel agency and us, the hotel) is not perfect. Reason why we always invite our guests to contact us directly to avoid any miscommunication such as on this situation. For your information, we accept under this unfortunate circumstances to postpone all stays by the end of 2020 (in more than 9 months time). The only exception that we don't accept and which is absolutely normal is to postpone past reservations. We consider that guests who didn't let us know that they won't come and that we held rooms for them, we consider that it is a no-show reservations and that nothing can be done afterwards. For now I would kindly invite you to think about removing your review which impact unfairly our reputation and to contact directly our hotel to proceed to any modification of dates. Kind regards Edouard - Front Office Manager

"Great hotel for exploring London"

4
LynnJ27, Midway, Utah 23/03/2020

We had booked this hotel for two nights at the end of our trip. Due to these uncertain times, our flight back to the US was changed. I phoned the hotel and they very kindly changed our dates with no charge. I was very impressed with the staff, friendly and helpful all. The room was clean and comfortable, although we were next to the lift and could hear people coming and going. The bed was a little strange, they had brought together two single beds and it was somewhat uncomfortable. Breakfast was excellent and we were warmly greeted each morning. The location of the hotel is wonderful, across the road from Hyde Park and very near the Lancaster Gate tube station. We would gladly stay here again.

173dovile, Responsable réception at Best Western Mornington Hotel, responded to this review
Dear Lynn, Thank you for your review and for taking time to share your previous experience with us and other travellers. We are pleased to read that most of the aspects of your stay met your expectations and fullfil your needs. Under all these unfortunate circumstances, we obviously have to be flexible and it's great that we helped you to manage the end of your stay in the best conditions. Thank you as well for highlighting the quality of service provided by the whole team while you were staying with us. Your nice words were shared qnd much appreciated. Regarding your bed, we are sad to read that you were not feeling really comfortable despite the fact that we proceeded to a follow up call to make sure that everything was fine. Don't hesitate next time to let us know directly on site as we would had been more than happy to offer you another alternative which would suit you better. We are definitely looking forward to welcoming you back here for your next trip in Europe. Hope that you had a safe trip back and take care. Edouard - Front Office Manager

"Excellent value for what you get in return - location, cleanliness and comfort"

5
70ava, Beijing, China 18/03/2020

We managed to get the hotel online for 60 Euros a night including all taxes. The room is comfortable and modern, the bathroom spotless and the bed is great. We had a small size room, though. The location is perfect - less than 10 minute walk from Paddington. The park is 1 minute away and transportation is also bery good. They have a huge breakfast, which will fill you up for the whole day, for 10 pounds a person. The staff were excellent as was the wifi. Highly recommended.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, We are pleased to read your lovely review and to notice that you had an amazing time with us. It's great to see you highlighting so many positive aspects such as our location, breakfast offer, quality of bed, value for money and even more the service provided by our teams. Thank you again for sharing your feedback with other travellers and for your appreciated recommendation. We hope that we will have the opportunity to welcoming you back soon. Kind regards and take care. Edouard - Front Office Manager

"A great hotel to stay in London"

5
User 18/03/2020

Perfect place to stay near Hyde park. Metro station 4mins away. The room was very clean and was big enough for a couple. The receptionists were very friendly and responded with kindness. I reccomend this hotel 100%.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad that you appreciated your stay in our Hotel and even more that you would recommend it. Thank you as well for highlighting the great quality of service provided by our team members. We do hope that we will have the opportunity to welcoming you back soon. Kind regards Edouard - Front Office Manager

"Lovely stay!"

5
User 18/03/2020

We had a lovely stay at the Best Western Mornington Hotel! The staff were excellent, our room was really nice (although a bit noisy some times) - and beds are very comfortable. The hotel has a great central location close to Hyde Park and subway. Definitely recommended!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your lovely review and for sharing your experience with us and other travellers. We are delighted to notice that all aspects of your stay gave you full satisfaction and that we met your expectations. Your kind words about the service provided by our team was shared within our different departments and appreciated by us all. We are definitely looking forward to welcoming you back soon. In the meantime, take care and stay safe. Edouard - Front Office Manager

"Best Western - Mornington"

4
User 17/03/2020

Overall experience was very good. Great breakfast and 24 hour bar, location to tube 1-2 minute walk and Hyde Park even nearer. We were able to leave our baggage there pre and post chechout. Staff were friendly and helpful.

"Good Hotel"

4
User 13/03/2020

The staffs were very friendly and polite. The toiletries and toilet facility were clean and maintained. I enjoyed my stay at the hotel but the only thing I did not like was the shower water pressure was low making bathing difficult. Hope this gets rectified. Cheers

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your time spent to share your appreciated review with us and all other travellers. We are to read that you enjoyed your overall experience in our Hotel and that most aspects of it gave you full satisfaction. Thank you as well for your kind words about the team members which were shared and much appreciated by us all. We sincerely apologise about issue experienced with the shower which was fixed afterwards. We do hope to have the opportunity to welcoming you back soon. Kind regards Edouard - Front Office Manager

"excellent"

5
marinaklima2020, Campo Grande, MS 09/03/2020

It is an excellent hotel to stay. Very comfortable and clean. Great location, close to Lancaster Gate underground station. The staff was always kind and helpfull. The breakfast was very good. I highly recommend it

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Marina, Thank you so much for your kind words and for sharing your review with us and other travellers. We are pleased to read that your stay in our Hotel was perfect and memorable and that all aspects of it met your expectations. It's true as well that our location is amazing and that it definitely helped you to make the most of it. We grandly appreciated your recommendation and hope that we will have the opportunity to welcoming you back soon. Kind regards Edouard - Front Office Manager

"great!"

4
User 09/03/2020

the hotel is really nice and it's super close to Hyde park. The metro is 2 min by walk. the bed is really comfortable and the breakfast was awesome, highly reccomend to try the porridge! They were able to give us soy milk.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with our team and other travellers. We are glad to read that you had a great time in our Hotel and that we met your expectations for all the aspects. It's true that we have a great breakfast offer as well : full English Breakfast, Continental Buffet and only for £10. We are also doing our best to satisfy all tastes, food allergens and restrictions. We are delighted to notice that our idyllic location helped you to make the most of it. We are looking forward to welcoming you back soon, over here, in the Mornington Hyde Park. Kind regards from London. Edouard - Front Office Manager

"Compact, clean rooms and great service"

5
annebG4870JM, Deinze, Belgium 07/03/2020

I stayed at a lot of hotels in London but this is so far my favourite. Why? Great service! They make a check up call when you're about 10 minutes in your room, they gave us an umbrella, we asked for extra towels and a shower cap and it was delivered in no time, bar service with complimentary peanuts,... The room was tiny but it had everything we needed. Superclean bathroom, tv, good internet, quiet (even though we were next to the elevator). We also forgot our plug for our appliances but luckily there was one in our room! Great location, nearby the Lancaster Gate underground. Will be staying here again!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Anne, Thank you very much for your amazing feedback and for sharing this with us and all other travellers. We are pleased and delighted to see you highlighting so many positive aspects. It's amazing to read that we are now a special place for your to stay in and that you'll definitely be back in a near future. All you kind words about our team members was shared and much appreciated by us all. We sincerely hope that we will have an opportunity to welcoming you back soon. Kind regards from the Mornington Hyde Park. Edouard - Front-Office Manager

"Friendly and cozy"

5
Geirjarle, Oslo, Norway 02/03/2020

We had a truly great experience. Good location. Friendly staff. Great breakfast. We highly recommend BW Mornington. Our group was 16 people and we were all very happy. Next to Hyde Park and the Lancaster Gate station.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for taking time to share your excellent review with us and all the other travellers. All the team members appreciated your kind words about their service provided and it's a delight to notice that you would recommend our Hotel for any potential guest or upcoming reservation. It's true that our location is absolutely amazing, just in front of Hyde Park and with a direct access to all main touristic places of the city. Thank you as well for sharing the positive feedback from the whole group. We are definitely looking forward to welcoming you back. Kind regards from London. Edouard - Front-Office Manager

"Perfect stay"

5
tasjalove, Heerlen, The Netherlands 27/02/2020

Stayed here for five days. Lovely location with underground close by. Friendly staff and big rooms for London standard. Free WiFi in rooms and clean rooms. Breakfast also very good. Also a cosy library bar for the booklovers among us. Thanks for lovely stay.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share you feeling about your stay in our Hotel. Such a pleasure to see you highlighting so many positive aspects such as our location, cleanliness, breakfast, bar area and even more the quality of service provided by the whole team. Be sure that your feedback was shared and much appreciated by us all. We hope that we will have in a near future the chance to welcoming you back. Kind regards Edouard - Front Office Manager

"Great Hotel, Excellent Location and Helpful Staff "

5
AdamCBruce, Leeds, United Kingdom 26/02/2020

I stayed here whilst on business and couldn't fault the hotel, staff or location. Conveniently located near Lancaster Gate Tube, you're only a short ride from the hustle and bustle of Oxford Street and fast connections to other parts of the city. The staff were very friendly and helpful, and any queries I had were answered both positively and swiftly. The rooms were clean and neatly presented, I didn't encounter any noise and had a good night's sleep before the next day's business. The decor is light and modern, and provides a perfect place to unwind after a day out in the city before heading up to your room. If you're looking for a great place to stay that's conveniently located, whether you're having a weekend away in the city or on business, Best Western Mornington Hotel should definitely be on your shortlist.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Adam, Thank you very much for your review and for taking time to share your experience with us and other travellers. It's a real delight for us to see you promoting us and recommend our Hotel for both business and leisure trips. We are pleased that all aspects of your stay gave you full satisfaction and even more that the service provided by our team members was definitely up to your expectations. It's true that our idyllic location helps a lot to make the most of it thanks to a direct access with the Central Line and just in front of Hyde Park as well. We do hope that we'll have the opportunity to welcoming you back soon. Kind regards from London Edouard - Front Office Manager

"Long weekend"

5
heather1372, Wolverhampton, United Kingdom 24/02/2020

We stayed in room 18. The room was clean and tidy. Everyday it was cleaned and beds made. Cant fault the cleaning. I was a bit concerned as there was a pub outside the window but hardly heard a thing. All staff were helpful and friendly. Thankyou to Sylvja for sorting a refund on our card . The hotel is ideal for Hyde Park and kensignton Gardens. Oxford street a short walk or tube ride away. We have stayed in this area before but this hotel was ideal for our needs. Only downside to our room ,maybe a blind for bathroom window and maybe a little sticker on bathroom door to warn /remind you of the step .

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Heather, Thank you for your kind review and for taking time to share your experience in our hotel while you were in London. We are glad to read that you had an amazing time with us and that all aspects and especially our location met your expectations and helped you to make the most of it. It's true that our hotel is very Central, close to all main touristic areas but also in a quiet place which is much appreciated by all our guests. Thank you as well for your kind words about the outstanding service provided by our team members and especially Silvija who looked after you and assisted you with some payment issues. We sincerely hope that we will have the opportunity to welcoming you back soon. Kinds regards from the Mornington Hyde Park Edouard - Front Office Manager

"poor value for money"

2
Saar S, Haifa, Israel 22/02/2020

My wife and daughter just returned home after staying 4 nights at this hotel and here is their review: The hotel is fairly clean and close to a tube station. Breakfast is decent. Room floors are wooden made and squeak badly – You cannot continue on sleeping after the first guest at the room above you woke up. The room doesn't have a city view but a brick wall with a chimney view. Room is extra small - Booking.com publicity is neither correct nor full. The size of the room (11m²) is not published before you make the reservation. It is only stated at the order summary you receive after reservation was made and who reads it?! Room cannot be reached by elevator - you get off the elevator and then have to climb a few stairs with you luggage.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear M.Saar Shmueli, Thank you for your review on behalf of your wife who stayed with us and for taking time to share their feedback with us and other travellers. We are disappointed to read that they were not satisfied by services provided on site and about their stay in general. After a check-in, we are always proceeding to a follow-up call to make sure that all guests are happy with their room but nobody picked-up the phone in the room. The following morning at the breakfast, our colleagues asked your wife and daughter how is the room and how was the first night with us and they confirmed that everything was perfect according to our records. Also, upon check-out, your wife mention the noise coming from the room above (nothing specified before that time or during the stay) but apart from that everything was perfect. Please be aware that all feedback are more than welcome on site and it's much easier to satisfy our guest by proposing alternatives than complaining after the stay when there is unfortunately not that much to do. However please accept our apologies for the issue experienced with the cleanliness which was definitely not up to our standards. Regarding the lift, please be aware as well that you can have a direct access without any stairs to the room 308 (room they stayed in) with the second lift. Don't hesitate next time to let us know directly on site as well. Also, I double checked once again and all sizes of room are specifically mentioned on Booking.com even before the confirmation of order, just need to click on the room description (amenities, pictures, size, …) which makes sense. We sincerely hope that you will allow us a second chance to offer you a superior experience. Kind regards from London. Edouard - Front Office Manager

"Birthday treat"

5
BritishFlyer, Northern England 20/02/2020

From check-in to check-out was a great experience. My wife and I took my mother to London for a birthday treat and stayed three nights. We were looked after very well indeed by all the staff who are always friendly and helpful. The hotel is ideally situated in a quiet street, just a few minutes' walk from Hyde Park and the nearest Underground station. For those who enjoy walking, Oxford Street can be reached in about 25 minutes. Our rooms were situated at the front of the hotel and were spacious enough for our needs. The bathrooms were clean and had nice toiletries provided. The breakfast room was in the basement in a pleasant area. A wide range of hot and cold food including a full English breakfast was available and replenished regularly - it was certainly to be recommended. The hotel does not serve full meals in the evening (there are plenty of eating places nearby), but there is a lovely bar area where you can get a ready meal if required. We enjoyed our trip thoroughly and look forward to another visit in the summer. Thank you to everyone for a great stay!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear M.Riddell, First of all thank you very much for your valuable loyalty with us and Best Western in general. We appreciated your lovely review and for taking time to share your experience with us. Your kind words were shared within the whole team and appreciated by us all. We are pleased and delighted to read that you enjoyed all aspect of your stay such as our perfect and idyllic location but also our breakfast buffet and our library bar where you can have and enjoy a relaxing time with a drink. Such a pleasure to see you already planning to come back this summer and we are definitely looking for it. Kind regards from the whole team of the Mornington Hyde Park. Edouard - Front Office Manager

"Good service recovery but only after a terrible start"

4
miniq261, Singapore 11/02/2020

My bf and I enjoyed our stay at the hotel despite a terrible experience for our first night. The hotel did not have a room for us and only informed us on the day itself, and assured us that a similar room at their sister hotel will be provided. We just landed and were so tired, only to be put up in a tiny tiny room (12sqm; just space for bed next to window and narrow aisle to the toilet and door) which had windows that couldn't shut. Imagine that during winter and squeezing in a tiny room (I'm 5ft6 and bf is 6 ft). We were so glad that the reception supervisor, Paula was empathetic and made our stay more enjoyable. Although the room was abit dated, it was quite clean and comfortable. The shower and heating were good. The location is wonderful and there're food options nearby. We enjoyed the walks at Hyde park which was also nearby. Minus the first night, this was a pleasant stay.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for sharing your review about your previous experience with us. First of all, please accept our sincere apologies about the inconvenience experienced on your arrival. We are happy to read that you appreciated how Paula managed the situation. Also, we are pleased to notice that despite this issue, you had a great stay in our Hotel and that most of the aspects gave you full satisfaction. It's true that our location is absolutely amazing and idyllic and we are happy that you made the most of it. We sincerely hope that you will be back in case of any visit over here in London. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Good Choice for a Short visit to London"

5
Andrew T, London, England 11/02/2020

A small but well presented hotel in London with easy access to the west end and, given how long I spent trying to decide between the hotels in that area, I'm happy to say I made the right choice. A small problem with my reservation was sorted out promptly, good to see staff trusted to make decisions, and I was allocated an "upgraded" room on the first floor. The room was very nice, with a mezzanine bedroom floor. First imnpression was that it was clean and tidy, large enough for a stay of a day or two and with a basic mini bar. My wife would have approved. On closer inspection you can tell that the "Hotel" has been bolted over the top of a traditional residence, and not everything has been done perfectly, an example would be the lack of easily accessible plugs with the panelling of the wardrobe having to be cut to allow access to the sockets. That said, I'm probably being overly "picky" and there was nothing irritating enough to affect my stay. The staff were all professional,courteous and helpful. The Breakfast Buffet was excellent and checkout was a breeze. In summary; an excellent stay and, at the right price, this may now be my preferred location any time I needed to visit London.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Andrew, Thank you for your review and for taking time to share your experience with us and other travellers. We are pleased to read that you had a great time both of you and that we helped you to make the most of it. Thank you as well for your kind words about our team members which was shared and much appreciated by us all. We appreciated as well your constructive feedback about the layout of the room. It's true that as a Victorian property, there is some inconvenience that we are trying to improve such as plugs. Sorry if it impacted the quality of your stay. We are delighted to notice that you already planned to come back and that we will host you on that occasion. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Good value for money"

4
Ruth W, Carlisle, United Kingdom 09/02/2020

Stayed for 2 nights while doing some sight seeing in central London. Check in was straightforward. Room clean and bed a good size. We were on the 5th floor and the water pressure was not great in the shower. Bathroom very clean. Breakfast selection excellent

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Ruth, Thank you for your review and for taking time to share your review about your stay with us and other travellers. We are glad to read that you had a great stay with us and that you appreciated the service provided by our team members. Your kind words were shared and appreciated by us all. Regarding the issue experienced with the shower pressure, please accept our sincere apologies about this. Don't hesitate next time to let us know directly on site and our maintenance team can have a look on the shower head and fix the issue for you. We do hope that we will have the opportunity to welcoming you back soon. Kind regards Edouard - Front Office Manager

"Hotel in Residential Area"

4
User 07/02/2020

Hotel was very nice specially receptionist Zainab. But no restaurants nearby, hotel was in Residential quiet area. room was also too small. Train station was near by but no restaurants or grocery shops in a walking distance from this hotel

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us and other travellers. We are glad to read that you appreciated our idyllic and central location. Next time, don't hesitate to let us know if you need any directions or recommendations as we have plenty of good addresses close by and Notting Hill within 15 minutes walking distance. Also, we are happy to read that you appreciated the service provided by our team members despite the fact that we don't have any Zainab in the staff. We hope that you will come back to us soon. Kind regards from London. Edouard - Front Office Manager

"Single room"

4
rebeccawoodss, Southampton, United Kingdom 06/02/2020

Stayed here for 4 nights, in a single room which was very clean and was more than big enough for myself, apart from the bath being very small! Nice big HD TV in room. Staff were friendly, although found the breakfast staff a bit unprofessional. Could hear them loudly talking in the kitchen constantly throughout breakfast, and were all wearing jeans. Bar area is nice, with comfy chairs. Main problem with room was that the floorboards above me were creaky and I would wake up sometimes hearing people above moving around. Also the sound of running water was very loud. Bed sheets very clean, Thanks for a good stay

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Rebecca, Thank you very much for your review and kind words about your previous stay with us. We are pleased to read that you appreciated your overall experience and that you had a good rest in our Hotel. Thank you as well for highlighting the quality of service provided by the team while you were here. About the staff members from the restaurant, please be sure that we are doing our best to keep a prestation up to our standards. Reason why your feedback was definitely share within the team to remind how important it is to remain professional all service long. Please accept our apologies about the fact that you've experienced some issues with upper noisy floor. Next time feel free to require to have carpet and we can manage your allocation afterwards. We sincerely hope that we will have the opportunity to welcoming you back soon. Kind regards Edouard - Front Office Manager

"Good Hotel, well situated, breakfast could be improved"

4
Tornado0963, Hamburg, Germany 05/02/2020

Very friendly staff, quick checkin, the entire reception is nicely furnished and inviting. The internet connection is very good, fast and stable, the business center is just a desk before the breakfast area, so I worked in the lobby, waiting for my room to be ready. The room was at a very fair rate, but very small. Yet, all amenities were working perfectly fine, they even supply an adapter for your electronic devices! Great service. Bathroom was tiny as well, just enough space for a shower, a toilet and a small wash basin. The bed was comfortable with a very good mattress I slept very well in it. Lighting and working space were good in the room. Also you had good storing facilities in a closet. The noise from other rooms was quite high (as always in the UK), but as my room was in a small side corridor, I was only affected once. The only weak spot was the breakfast: No fresh fruit, a little bit of gherkin and tomato was all fresh things I could find. Apart from that you could prepare your own orange juice by hand and they offered some granola with joghurt, but all fruit came from the can. The fried eggs offered were not very tasty and had stayed in the heater too long. The coffee was terrible, I just could not drink it. All in all a good hotel close to Paddington Station and Hyde Park, the rate was very fair and the room fine, but please work on your breakfast!!!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your your review and fot taking time to share your experience with us. We are delighted to read that you were satisfied by your stay in our Hotel and that mosty of services and prestation fullfil your expectations. Great to read as well that you were feeling comfortable in your room and that you had good night sleep. Regarding the breakfast, we do our best to offer the best value for money. On that occasion, for £10 (voucher) we offer : full english breakfast (baked beans, toasts, bacon, sausages, hashbrowns, mushrooms, ...) and Continental Buffet (tomatoes, cocumber, fruits salad, muesli, yogurts, bread, pastries, cured meat, cheese, salmon, fresh juices, ...). Regarding the coffee, you had to alternative with the filter one or the coffee machine as well (you can also select latte, cappuccino, ristretto, lungo, ...). Thank you as well for highlighting the quality of service provided by our team, it was shared and much appreciated by us all. We sincerely hope that you will have the opportunity to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"Very nice hotel & staff"

4
jparkinson2020, London, United Kingdom 05/02/2020

We had a group booking from our company and the hotel was very helpful from reserving the rooms to the staff on the day. Rooms were clean and spacious and the breakfast was nice. It is the second time I personally have stayed here and would do again.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your personal experience with us but also the one of your colleagues. It's great that our service gave satisfaction to all of you and especially the one provided by our team members. We are glad to notice that you already planned to come back for your next visit in London. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"group break"

5
User 04/02/2020

Hotel was excellent met all the group's needs and central to the activities we were doing. Have recommended to friends. Full range of breakfast and did not have to ask for anything sets the day up with a good feeling

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for taking time to share your experience with us. It's great that our location helped you to make the most of it thanks to a direct access to all touristic places and just in front of Hyde Park. We are delighted to notice that you already recommended our Hotel for upcoming visits and we hope that we will have the opportunity to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"Another great stay"

5
andyf58, Bristol, United Kingdom 29/01/2020

Fantastic stay again. This as my second visit. Super friendly and helpful staff. Room very clean and tidy and a wonderful breakfast with a great choice of good quality food. I will certainly be booking here again

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear andyf58, Thank you for taking the time post your recent experience with us on TripAdvisor. Your feedback is very important to me as it highlights what we are doing well and what we need to improve. I am delighted to learn that you had a great stay with us. I have shared this with all of our team this morning who are very pleased with the feedback. Once again thank you for taking the time to share your feedback with us and thank you for your recommendation. I hope to welcome you back when you are next in London. Kind Regards Dovile Vaitkeviciene Hotel Manager e:dovile@mornington.co.uk

"Nice stay"

4
User 25/01/2020

The staff were amazing and very nice. The room was spacious. The only downside was the bathroom, which was tiny and had no plugs. It was a 2 min walk to Lancaster station and 8min walk to paddington station. It was also a 2min walk to hyde park which was beautiful

"Great stay"

5
HelenS757, Wigan, United Kingdom 25/01/2020

Thank you for making our stay so good. Our duplex room was clean and very comfy and the breakfast was delicious - plenty of choice. Thanks to Eduardo and his colleagues on reception - super friendly, helpful and efficient.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear HelenS757, Thank you very much for taking the time to share your recent experience on Tripadvisor . I appreciate all the feedback we get as it allows me to make the right decisions to improve the experience for future guests. I am delighted that you enjoyed your stay and thank you for highlighting comfortable room and our delicious breakfast. I look forward to welcoming you back again in the future. Finally thank you for mentioning Edouardo and the team. I am very fortunate to be supported by a great team. Warm Regards Dovile Vaitkeviciene Hotel Manager e:dovile@mornington.co.uk

"Really nice hotel!"

5
LinnViola, Southwest Finland, Finland 23/01/2020

I stayed 4 nights at the hotel. Nice and clean rooms. Tasty breakfast and good coffee. The staff in the hotel were very helpful and nice. Recommend also because the place near Paddington station and the Kensington gardens are excellent.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear LinnViola, Thank you for taking the time post your recent experience with us on trip advisor. Your feedback is very important to me as it highlights what we are doing well and what we needs to improve. I am delighted to learn that you had a great stay with us. I have shared this with all of our team this morning who are very pleased with the feedback. Once again thank you for taking the time to share your feedback with us and thank you for your recommendation. I hope to welcome you back when you are next in London. Kind Regards Dovile Vaitkeviciene Hotel Manager e:dovile@mornington.co.uk

"Perfect location"

4
tkscov, Chagrin Falls, Ohio 22/01/2020

The breakfast buffet and the location are 5+ stars. The rooms are typical European rooms: small space, small single beds and small bathroom. But we never spend much time in our room so it was no problem.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear tkscov, Thank you so much for taking the time to leave such a lovely review of your stay with us, here at Mornington Hotel London Hyde Park. I am delighted to hear that you have enjoyed your stay and thank you for highlighting our breakfast and our location. Your lovely comments will be shared with the team. We look forward to welcoming you back on next trip to London. Kind Regards Dovile Vaitkeviciene Hotel Manager

"Excellent"

5
Kevin S, Mangotsfield, United Kingdom 18/01/2020

What a great hotel staff at breakfast were so good. Hotel was very clean and well organised. Room a little small but bed very comfortable great job well done to all staff. Great location for everywhere in london tube station around corner. There are two good pubs very close

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Kevin S, Thank you for taking the time post your recent experience with us on trip advisor. Your feedback is very important to me as it highlights what we are doing well and what we need to improve. I am delighted to learn that you had a great stay with us. I have shared this with all of our team this morning who are very pleased with the feedback. Once again thank you for taking the time to share your feedback with us and thank you for your recommendation. I hope to welcome you back when you are next in London. Kind Regards Dovile Vaitkeviciene Hotel Manager e:dovile@mornington.co.uk

"Great Location, friendly staff, bit noisy"

4
User 15/01/2020

Great location, very friendly staff, although from internal doors in hotel extremely noisy and was woken up a few times by my "neighbours" coming in late/getting up early. Bathroom and shower are amazing - room very clean, and includes hairdryer. I checked in late in the evening, but was called by reception at almost 11pm to see if everything was okay with my room, though this is a nice gesture, it was a bit late in the evening - I would of been annoyed had I already been asleep. Would stay again without hesitation.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Sarah, Thank you for your feedback and for sharing your experience with us and other travellers. We are glad to read that you appreciated all aspects of your stay and that we all gave you satisfaction. Please accept our apologies about the noise issued by your neighbours. Don't hesitate next time to let us know directly at anytime of the day and the night as our team remains at your entire disposal to keep the calm in the hotel. We sincerely hope to welcoming you back in a near future. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Friendly staff good breakfast and location"

5
replyf17x84gwyh02020, Sydney, Australia 13/01/2020

Very comfortable bed and good WiFi. The decor in the room is a bit of out of date but the size is perfect for single person. Friendly staff and good selection of food. Always greeted by staff and always checking on me to make sure I'm doing fine. Very attentive, nice and feel welcomed

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, We are pleased to read your review and to notice that everything went well during your stay. We are delighted that you appreciated the outstanding service provided by our team and the follow-up while you were with us. Also, it's great that our accommodation was comfortable for you and that it helped you to have a good rest. We are definitely looking forward to welcoming you back soon. Kind regards Edouard - Front Office Manager

"Recommend hotel"

5
User 11/01/2020

The hotel was top notch and in a great area, the beds were comfortable the room was quiet and and clean and the staff were very friendly and helpful. I would recommend the best western Mornington hotel to anyone travelling to London.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your lovely review and for taking time to share your feedback with us and other travellers. We are delighted and glad to notice that everything went well and that you had a memorable time in our Hotel. Your future recommendation is valuable and much appreciated by us all. Thank you as well for highlighting the service provided by all our team members. We are definitely looking forward to welcoming you back soon. Kind regards Edouard - Front Office Manager

"Very friendly"

4
50GeorgieS, Burton upon Trent, United Kingdom 07/01/2020

We loved our stay at this hotel, very friendly, clean and safe and the location suited us perfectly plus we found the area to offer everything we needed. Downsides. Shower wasn't very powerful and the room was located next to the lift and 3 doors connecting to corridors, consequently there was quite a lot of coming and going noise. We booked a budget room and though the room was small, as expected, it was clean, comfortable and offered everything as promised.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Georgie, Thank you very much for your review and for taking time to share your experience with us. We are glad to read that your stay in our hotel met your expectations and that most of the aspects gave you full satisfaction. Please accept our apologies about the issue experienced with your shower, don't hesitate to let us know directly on site as our maintenance team remains at your disposal for any assistance. We are delighted to see you as well highlighting the friendly service provided by the whole team while you were here. We hope that we'll have the opportunity to welcoming you back soon. Kind regards from London Edouard - Front Office Manager

"Unimpressed, but it'll do"

3
User 07/01/2020

The staff was nice and tried to be accomodating, but the room was not ready for us (we came around 3pm, so this is strange), smelled strongly paint, and was not clean. The bathroom was ok, but we needed to call the cleaning staff to clean it, it was "well-used." Also very small. We both found black hair in our bed linens and neither of us have black hair. It was also unbearably hot at night and we could not control the temperature in the room, even opening the window didn't help. The breakfast is not worth the £15 pricetag. So again, the staff was nice, but I would not go back to this property, unfortunately.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are sad to read that you would not plan to come back in our Hotel because of your previous stay. Please accept our apologies about the fact that your room was not ready when you planned to check-in (official time from 2 PM). It can be slightly delayed, even more over the weekend, when guests tend to check-out later and most of the guest arriving earlier as well which induce a consequent number of rooms to clean in a short period. I am sure that our team at the reception was more than happy to offer you drinks while you were waiting. Sincere apologies about the hair found in the linen. The linen is not cleaned on site as it's coming under vacuum from an external company. Your feedback was shared with them and our housekeeping department for further investigations as it's obviously a big concern for us. Regarding the breakfast, please be aware that £15 is the price paid directly as a walk-in in the morning. We advise all our guests upon check-in to let us know a bit in advance as we can provide vouchers for £10. For that price, we offer a full English breakfast (black pudding, bacon, sausages, eggs, hash browns, baked beans, toasts, mushrooms, tomatoes, …) and a Continental Buffet (Pastries, bread, cereals, muesli, cheese, ham, cured meat, salmon, cucumber, yogurts, hot drinks, fruits, fresh fruit salad, fresh juices, …) which is for me enough to start a day in good conditions and for a reasonable price. However, thank you for highlighting the quality of service provided by the whole team while you were here which was shared and appreciated by us all. We sincerely hope that you will allow us a second chance to provide you a superior experience. Kind regards from the Mornington. Edouard - Front Office Manager

"Confortable stay in London"

4
elena l, Figueres, Spain 06/01/2020

Family travel. We had some rooms but it wasn't next to each other. Reception and breakfast staff very kindly. Hotel is very well situated, near tube station and bus stop. In front of Hyde Park. Highly recommended.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Elena, Thank you for your review and for taking time to share your experience with us. We are happy to read that everything went well. Regarding the room allocation, we are always doing our best to fulfil our guests' requests but of course it's always upon availability as it depends on the categories booked, the activity, etc. We are delighted to read that you made the most of it thanks to our location. Also, your feedback about the service provided by our team was shared and much appreciated by us all. We are looking forward to welcoming you back here. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Stylish hotel"

4
lesleyw299, Hastings, United Kingdom 06/01/2020

We've stayed here a couple of times in the past when coming up to London to see a show. I have always booked redeeming the Best Western points I've earned! Great location near Hyde Park and only a short stroll away from Lancaster Gate tube station. The hotel is very stylish and the rooms are nicely decorated, the beds are comfortable and you've got everything you need. The only downside from our point of view was the breakfast, whilst the cereals and croissants and bread are all very nice, the cooked breakfast is sitting in a covered tray, for how long who knows? The scrambled eggs looked quite congealed and a new batch was being added to the tray while I watched and they didn't look much better! A cooked breakfast is best made to order, just my opinion. Apart from that this hotel ticks all the boxes!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Lesley, Thank you for your lovely review and even more for your valuable loyalty with us and Best Western. We are glad to read that you've chosen to return to our hotel on that specific occasion and it's even better to notice that we met your expectations. Thank you as well for highlighting the quality of service provided by the whole team. Your comment was shared and much appreciated by us all. Regarding the breakfast, we don't use frozen products, everything is prepared on minute and we are using chafing dish only to preserve the right temperature and hygiene restrictions. but we are glad that you are sharing your constructive feedback about this. We sincerely hope that we will have the opportunity to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"Good stay"

5
Paolo W, Milano, Italy 05/01/2020

Stayed in an executive double room, reasonably sized and well equipped, comfortable and very clean. Excellent breakfast offering a complete choice and well presented. Hotel is conveniently located for the city center.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Paolo, We are glad to read that you had an amazing time in our Hotel and that all aspects of your experience gave you full satisfaction. It's true that our location is absolutely idyllic and that it helps you to make the most of your visits. We hope that we'll have the opportunity to welcoming you back soon. Kind regards from the Mornington. Edouard - Front Office Manager

"CHRISTMAS STAY"

5
Julie B, Toronto, Canada 03/01/2020

Christmas. Very friendly staff. Nice building outside and in. Very near Hyde Park and Oxford Street etc not far. Breakfast good. Recommend local places for evening meal. Island Grill great. Why do I have to write so much?

"Our week long trip to London, UK"

4
User 30/12/2019

Right across the street from beautiful Hyde Park. Staff was extremely friendly and helpful. It was a perfect location to transportation and pubs and restaurants. We could walk to many of the places we visited from the hotel.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Susana, Thank you very much for your kind review and for taking time to share your experience with us. We are delighted to read that you had a great time in our Hotel and that most of the aspects gave you full satisfaction. Great as well to notice that our idyllic location met your expectations and that it definitely helped you to make the most of it. We are looking forward to welcoming you back soon. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Highly recommended"

5
EyeBelgium, Belgium 27/12/2019

Highly recommended, great location at hyde park nearby buses and metro. Nice clean rooms with comfortable beds, bathroom small but everything you need. Breakfast various and very good. Friendly staff.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for you kind review and for taking time to share your experience with us. We are pleased and delighted to read that everything went well and that all aspects about your stay gave you full satisfaction. All your comments were shared in relevant departments and appreciated by us all. We are definitely looking forward to welcoming you back soon. Kind regards Edouard - Front Office Manager

"As the description says above"

5
Estelle W, Lowestoft, United Kingdom 24/12/2019

Clean large room, nice helpful staff , library bar, pubs nearby near all shops , buses trains underground. Didn't have breakfast but told by other residents it is good. Room cleaned every day biccuits fresh soft towles.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Estelle, Thank you very much for your review and for taking time to share your experience in our Hotel with other travellers. We are delighted to read so many positive aspects related to your stay and glad that our location but also the service provided by our team members helped you to make the most of it. We are looking forward to welcoming you back for this time, trying our breakfast offer ! Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Overnight Stay..we wish it was longer"

5
Chimester, Essex, United Kingdom 23/12/2019

My wife and i stayed 21st-22nd December for an overnight stay for a belated 50th Birthday weekend. Everything about the hotel is fantastic, the staff we encountered where extremely professional and were extremely helpful and allowed us to drop off bags early so we could make the most of our day. When we did check in later that afternoon, wow, our room was fantastic, Room 101, think it may have been an upgrade on the room we booked, thank you! We booked breakfast and it was also excellent value. There was certainly a very relaxed feeling to this Hotel We only wish our schedule could have allowed us to spend an additional night. The hotel is ideally situated for Hyde Park and surrounding attractions. We would definitely recommend the Mornington Hotel to friends and family and will hopefully return at some time in the New Year

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, That you very much for your much appreciated review which was shared within our different departments. We are pleased to see that you will keep good memories of your time spent with us and even more to notice that you selected our property for such a special occasion. Thank you as well for your lovely feedback about the service that our team provided while you were here. We are definitely looking forward to welcoming you back soon hopefully. Kind regards from the Mornington Hyde Park Edouard - Front Office Manager

"Weekend in Best Western Mornington Hotel"

5
User 23/12/2019

Strongly recommend hotel which is located in calm and nice area of London. 5 min walk to Hyde Park where you can go you can enjoy the calmness of a big city. Surrounding area full of good restaurants.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for this amazing review and for taking time to share your experience with us. We are glad to read that our location definitely helped you to make the most of your visits and that you appreciated being located in a nice a quiet area. We hope that we will have the opportunity to welcoming you back soon. Kind regards Edouard - Front Office Manager

"All you need for affordable, trustworthy stay in London"

5
User 21/12/2019

Hotel was clean, quiet,, comfortable, and conveniently located. The staff were very pleasant, breakfast tasty. reasonably priced for London. Only issue was instructions for safe were not correct. Otherwise; all great.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Christina, Thank you for your kind review and we are pleased to read that you were amazed by your experience with us. Thank you as well for highlighting so many positive aspects such as the location, the comfort in our hotel, the value for money and even more the team who provided a great service. Please accept our apologies about the issue experienced with the safe, I am convinced that this was solved quickly by our maintenance team. We are looking forward to welcoming you back. Kind regards from the Mornington. Edouard - Front Office Manager

"Third Stay"

4
Andrew G, Penicuik, United Kingdom 13/12/2019

This was our third stay at this hotel. The location is perfect for us. We'd requested a room with a bath, but ours only had a shower. Chap on reception said we could maybe move for our last two nights, then confirmed that this would be the case. No availability before then. On the day we were to move, we arrived back from our day out to find move hadn't happened. Women at reception sorted this quite quickly, and we got our bath. Staff generally very friendly and helpful, and the breakfast buffet is excellent. We also received two lots of free drinks vouchers for bath situation. Didn't give 5/5 on this trip for two reasons. We noted some minor cleaning issues in communal areas -- difficult to keep on top of, but sticky table in bar area, and dust on some surfaces noticeable. Second issue was on day we checked out. Bar area was being used as a polling place for General Election -- I'm not aware that guests had been warned this was the case, which might have been useful. Would use hotel again. Only 5 minutes walk fro Lancaster Gate tube station and 2 minutes from Hyde Park.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Andrew, First of all thank you for your appreciated and valuable loyalty with us. With are glad and pleased to read that once again your overall experience gave you full satisfaction. It's great to notice that an alternative was found and that you appreciated having a shower afterwards. We sincerely apologise for cleaning issues noticed and experienced and we definitely shared your constructive feedback to our team and housekeeping manager as well. Regarding the polling station, we know that the library bar was occupied during that day but all our guests were more than welcome to have a relaxing time with drinks at the reception in sofas. Once again thank you for your appreciated review and we are definitely looking forward to welcoming you back soon hopefully. Kind regards from the Mornington. Edouard - Front Office Manager

"Building is old, but people are excellent!"

4
1210Hiro, Urayasu, Japan 12/12/2019

You may be surprised by the squeaking sound of the floor you can hear from the upper floor. But please don't forget that this building is a historic building and this is London. Don't worry, you won't hear the voice or TV sound. You will be more than satisfied with the great attentive staff and perfect breakfast. Many high rated restaurants are in walking distance.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your review and for taking time to share your excellent experience with us. It's true that we are also proud of working in such a beautiful and historical Victorian property. Thank you very much as well for highlighting the exceptional service provided by the whole team which made your day more pleasant and helped you to make the most of it. We are definitely looking forward to welcoming you back. Kind regards Edouard - Front Office Manager

"Perfect for short stays"

5
User 11/12/2019

Nice Hotel with very friendly and gentle employers. I would recommend this hotel for short stays. Very good breakfast quality. You get almost everything. Otherwise you can ask and they are very pleased to help you.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Simon, Thank you very much for your review and for taking time to share your experience with us. We are glad and delighted to read that you had a great time in our hotel and that all aspects of your stay gave you full satisfaction. Thank you as well for highlighting the outstanding service provided by our team which was much appreciated by us all. We are definitely looking forward to welcoming you back here. Kind regards Edouard - Front Office manager

"Perfect"

5
User 11/12/2019

We enjoyed our stay at the hotel which is very well located to access Underground and Paddinton station. It's modern and very clean and quiet. The staff is particularly attentive and kind. Breakfast is just perfect in a nice large room. We will definitely go back and can only recommend this hotel !

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you so much for your nice and lovely review about your previous experience in our Hotel. We are delighted to read that you appreciated the service provided by our team and the fact that they looked after you. It's great that you were able to make the most of it thanks to our perfect location. Your appreciated recommendation is valuable for us and we thank you once again for this. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Good but a little disapointed"

3
User 08/12/2019

We had some little issues Like the pressure of the water in the shower was very very low, At the breakfast there were thing left empty for a long time. For some reason we didn't need a visa when we booked. But at the arrival the asked a card. Just for Insurance, what we don't have. But they Said it was ok in the end.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. Sorry for not meeting your expectations on that stay. We are sad to notice that you highlighted that many negative aspects while you were here. It's true that our Hotel Policy requests a credit-card (Visa, Mastercard, American Express, …) to be presented upon check-in as a guarantee for any extras or incidentals. Also, if the reservation was prepaid with a specific credit-card, this one has to be as well presented upon arrival. We are not an exception in the Hospitality industry as it is already the case in most of the hotels around the world. Please accept our apologies about the issue experienced with your shower. Don't hesitate to let us know directly on site as our maintenance team remains at your entire disposal for any assistance such as our restaurant's team if you need any item missing. Sorry about this, all services should be up to your expectations at any time and we apologise if it was not the case. A reminder was shared within all our different departments to improve our performance. We do hope that you will give us a second chance in order to offer you a superior experience. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Good location, but not four stars"

3
JoachimP428, Stockholm, Sweden 08/12/2019

Nice location in a quiet area near the Lancaster Gate tube station just north of Hyde Park. The service in the reception is very warm and professional. However, the rooms are very small and not particularly comfortable and also the breakfast buffet is quite average.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Joachim, I hope this email finds you well. Thank you for taking your time to share your experience with us. We are disappointed to notice that we didn't fulfilled all your expectations. It's true that our location is amazing but it's even better for us if you enjoyed a relaxing time in our Hotel. Regarding the room, you stayed in an Economy Double Room and next time don't hesitate to let us know directly on site as we are more than happy to offer you another room with a different layout or a higher category which can meet you expectations. Regarding the breakfast, don't hesitate to provide us more details if it was regarding the quality, quantity, temperature, activity in the breakfast room, … ? All constructive feedbacks will definitely help us to improve our performance. Thank you again for your review and I hope that you will allow us a second chance in order to provide you a superior experience. Kind regards from London. Edouard - Front Office Manager

"Awful awful awful - do not stay here"

1
Muz254, Cambridge, United Kingdom 05/12/2019

I haven't even checked out yet and I've had such a bad experience I feel compelled to write. I am a solo traveller and am staying out of necessity; catching a really early train from Paddington in the morning so just need somewhere near the station to sleep. I got a cheaper deal on Black Friday for this room (god knows what they normally charge) but otherwise I would not have chosen to stay here. Key issues: - had to wait over 5 mins for someone to even show up at reception. No queue, just no staff at the desk. I checked in late (after 11pm) so needed speed so I could get to my room and sleep. I had to shout several times behind the counter to get someone to come. No answer even though I could hear voices behind the desk and laughter between colleagues. - finally someone showed up - zero empathy for my experience and told me he had come very quickly as soon as he heard me (rubbish) - horrible room. Tiny. Cheap appliances. Yes it's clean but super super basic. Not worth even the discount price I paid. - per the above I just wanted to SLEEP so went straight to bed, yet I still got a phone call after midnight from reception asking if the room was ok. Terrible customer service; if he has asked anything about my stay when I checked in he would know I would not want to be disturbed. - someone flushed a toilet in another room a few minutes ago and now it sounds like I can hear the plumbing in the whole hotel. Very loud and not going to help me sleep. I would ordinarily never write a review like this but it has made me so angry. Just do not book here.

"Not worth the price "

2
User 05/12/2019

It's my first time writing a negative comment about a hotel, but this one doesn't merit a 4 stars. The first day, we found some foundation mark in the green pillow. The closets door wasn't well fixed, so it came off. I told the hotel and they sent a housekeeper (she was very nice) but she didn't managed to fix it. She told us that someone will come tmr (Monday) to fix it, but no one came and I just fixed it myself. On Monday and Wednesday, the room wasn't well clean; the pillow wasn't put in place and the decorative pillows + the green plaid was on the floor. The spoon we used wasn't even washed. on Monday there were no more tissue and the cleaning service didn't even added more. There was no mini bar/fridge. The air conditioner make to much noises. Some good comments: staff were nice, location is very good.

"Very clean and comfortable"

4
Maria R, London, United Kingdom 03/12/2019

Excellent location, quiet and very clean. Staff friendly but I did advise our bedside lamp was not workimg and was told it would be looked at but nothing was done. Everthing else was fine and we enjoyed our stay. Would highly recommend.

"Fantastic location and comfy beds"

5
graeme22332, Edinburgh, United Kingdom 28/11/2019

We had a twin room with single beds and, while the room and beds were on the small side, the beds themselves were some of the comfiest I've ever slept in! Room was quite warm, however there is AC and a window. Amazing location, 20 meters from Hyde Park, and a few more to Lancaster Gate station. Friendly and helpful staff - a call to see all is ok once you get in the room for the first time always sets the tone I find. Slightly lower than ideal pressure in the shower, and the lift isn't too speedy.

"Ok"

2
balealice, Market Harborough, United Kingdom 28/11/2019

We arrived at the hotel and were greeted by lovely staff. We were very early and told our room wasn't ready yet so we could leave our stuff in the luggage room , which was great! We came back a few hours later and our room was ready! The room itself was very nice. However when looking round it wasn't as clean as we had hoped, and definitely wasn't cleaned before we got there. On the back of the toilet seat there were pubic hairs. There was dust on nearly every surface, and the carpet didn't look like it had been hoovered in a while. We noticed the complimentary toiletries in our en-suite had been opened and used, which is just disgusting. Also there was a blood splatter on one of the pillows. Also the bottom of the bed was stained. We were going to complain but instead I just had a little clean up so we could get on with our day. The bed was very comfortable, however I did not get much sleep either of the two nights we stayed as all night all we could hear was doors being slammed and what sounding like people stomping through the corridors. I think there should be some signs advising customers to be more quiet at night, because the doors are very heavy and if someone doesn't take care in closing them they make an almighty noise. Also the room was way to hot! The radiators were on full blast all night long. We fiddled around with the air conditioner and followed the steps in the guide book but we just couldn't get the fan or air con to work. We ended up having to have the windows open which resulted in even less sleep from the noise on the street below. Further more the afternoon we checked in after being in the room about 45 minutes someone was knocking on our door, we were fresh out of the shower so decided not to open the door but speak through it. We said hello twice but no one answered but continued knocking. Was very strange. When we did go to open the door no one was there. The hotel was very nice however I would not brand it as 4*. It was very basic. The location was lovely, however it's said to be right next to Hyde park and Winter Wonderland. With this in mind we decided to walk, it took us 40 minutes to arrive at Winter Wonderland. So it wasn't no were near as close as advertised. We missed breakfast the first morning but attended the second, food was very nice and big selection too. Staff were lovely however we were sat with empty cups and plate on our table for about 25 minutes and no one took them away even when they had walked by and noticed. The plates were still infront of us when we left the table to return to the room. We did want to share our concerns with a member of reception but when it came to checking out we were in too much of a rush to do so. In conclusion the hotel is very nice and so are staff, just a few things to take into consideration when booking.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would really appreciate if you contact me directly on +44 02072627361 or drop me an email to discuss this further. Hope to hear back from you. Kind Regards Dovile Vaitkeviciene Hotel Manager e:dovile@mornington.co.uk

"Beautiful hotel, well appointed on the edge of Hyde Park"

3
richardprowse, Bath, United Kingdom 27/11/2019

The Mornington Hotel is a well appointed property on the edge of Hyde Park. Close to the Royal Albert Hall and connecting tube stations I would recommend the hotel to both tourist and business guests. My only criticism is the size of the single bed. As a result I'd recommend selecting a room with a double bed.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear richardprowse, Thank you very much for sharing such a positive and lovely feedback about your previous experience with us. We are delighted and pleased to read that you found our location great and in that case we sincerely hope to have the opportunity to welcoming you back over here in the Mornington Hyde Park. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Lovely staff / small rooms"

3
User 26/11/2019

Great location, just few hundred yards from Hyde Park, buses and the tube station. The hotel was clean and well presented, Great staff very friendly and helpful. What let it down wa, the breakfast was cold and the rooms really really small.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for taking your time to share your experience with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I have passed your comments to the whole team and we all hope to have an opportunity to welcome you back in a near future. Sincerely, Dovile Vaitkeviciene Hotel Manager

"Well located Hotel with Friendly Staff"

4
User 25/11/2019

Really good Hotel with very good central location in centre of London. All the staff were very friendly and helpful. Room was small but contained all you need for a short break, the bar and lounge was very comfortable for relaxing and reading the free papers available.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Graham, Thank you very much for your review and for taking time to share your experience with us. We are glad to read that you had a great time in our hotel and that all aspects of your stay gave you full satisfaction. Thank you as well for highlighting the staff. They there all delighted to read your feedback. We are definitely looking forward to welcoming you back soon. Kind regards Dovile Vaitkeviciene Hotel Manager

"Good price/quality hotel"

4
User 21/11/2019

Very good price/ quality hotel. The room was spacious comparing to a lot of hotels in London. Nice and clean bathroom. They even had an adapter which is rare. The only negative thing is the noise you can hear everything: paths, talks, etc. Nice area. Nice reception people very friendly and caring. I recommend this hotel.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for choosing the Mornington Hotel and for sending us your feedback regarding your stay with us. I am very pleased to know you were satisfied of your stay, and that you appreciated our teams effort and loved the room you have stayed in. At Mornington Hotel we aim to provide memorable experiences to our valued guest and we all hope to have an opportunity to do this again on your next visit in London. Warm Regards Dovile Vaitkeviciene Hotel Manager e:dovile@mornington.co.uk

"London Break November 2019"

5
mick886, Leicester, United Kingdom 19/11/2019

We always try and stop at a BW hotel when we can and this one didn't disappoint. The staff were very friendly and helpful and the loaction was great. A very nice pub and restaurant around the corner too. We'll definitely be going back.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Mick, Thank you for choosing the Mornington Hotel and for sending us your feedback regarding your stay with us. I am very pleased to know you were satisfied of your stay, and that you appreciated our teams effort and our great Central Location. At Mornington Hotel we aim to provide memorable experiences to our valued guest. I am looking forward to welcoming you back in the near future. Should there be anything in particular you might request for a future reservation please do not hesitate to contact me directly. Warm Regards Dovile Vaitkeviciene Hotel Manager e:dovile@mornington.co.uk Warm Regards,

"Nice room, good breakfast and great location"

5
User 17/11/2019

Nice hotel with friendly staff and a good location close to Hyde Park. Comfortable bed and clean room/bathroom. Breakfast room is a little small, but the breakfast is good especially the coffee. Will come back.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your review and for taking time to share your experience with us. We are glad to read that you had a great time in our hotel and that all aspects of your stay gave you full satisfaction. Thank you as well for highlighting the breakfast, cleanliness and a comfort of our bed. We are definitely looking forward to welcoming you back soon. Kind regards Dovile Vaitkeviciene Hotel Manager

"A lot going for it but bring the earplugs"

4
ClaretsmadPreston, Preston 17/11/2019

Can't really fault this hotel, nice room, great location, superb friendly staff but it is not well soundproofed. Noise from traffic on Lancaster Gate, hearing people in rooms above you and same floor Is not great if u want to sleep. I would return but bring the earplugs

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Clare, Thanks for your 4 star review following your recent stay with us at Mornington Hotel London Hyde Park. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Regarding the noise as we are an 18th century listed building so there are a few creaks and groans ,however we do offer ear plugs for our guests or always offer to change the room to a quitter one locate on a top floor so that there is no one above the room you would be staying. I hope we will have an opportunity to welcome you back in a near future. Kind Regards Dovile Vaitkeviciene Hotel Manager

"Our preferred London hotel"

5
BritishFlyer, Northern England 12/11/2019

We had three nights at the Mornington Hotel reserved using BW Reward Points. The hotel is in an excellent location very near to Hyde Park and about 5 minutes walk from Lancaster Gate Underground Station. Within 10 minutes you can be in Oxford St or Regent St. The staff at the hotel are very friendly and helpful. We had a quiet basic double room at the back of the hotel which was certainly adequate for our needs. Although a little small, it was clean and comfortable. Buffet breakfast was excellent: both hot and cold food available and good value at £10 ppp day. The staff in the basement breakfast room were very welcoming. Although the hotel does not offer restaurant meals in the evening, microwavable meals are available in the comfortable bar. This will be our default London hotel in future!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear BritishFlyer, Thank you for taking the time to share your recent experience with us. You feedback is very important to me as it helps me improve the experience for future guests as well as providing an unbiased opinion for travelers still making a decision. I am delighted that you enjoyed your stay and I am very grateful for your recommendation. I hope to have an opportunity to welcome you back personally on your next trip to London. Warm Regards Dovile Vaitkeviciene Hotel Manager

"Weekend in London"

4
goranahlin, Stockholm, Sweden 10/11/2019

I will recommend Mornington Hotel. The staff did everything for us to have a nice stay. The bed was a little bit hard, but after a long day on the streets of London we slept well anyway. Small and nice bar in the lobby.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Goran, Thank you for your review and for your positive feedback about your stay with us. Your loyalty with Best Western is valuable and we are more than happy to read that we met your expectations and we can count on your recommendation. Thank you very much as well for highlighting the outstanding quality of service provided by our team. We do hope to have the opportunity to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"One of the most friendly hotels I have ever been"

5
xxie298481, Newark, Delaware 10/11/2019

The hotel's location is good and close to the underground. The stuff is very friendly and helpful. I arrived at the hotel a few hours before the check in time,the room was ready and clean and they checked me in immediately.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, We would like to thank you for taking your time to share your experience with us. Your review was shared within our team and appreciated by us all. We are pleased to see you highlighting so many positive aspects of your stay and especially the service provided by all departments (housekeeping, reception, …). We are doing our best on daily basis to exceed our guests expectations and we are glad to notice that you appreciated the fact that we checked you in earlier. We sincerely hope to have the opportunity to welcoming you back soon. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"High Customer Experience"

5
arwayasin, Dubai, United Arab Emirates 07/11/2019

Friendly and professional staff. Clean hotel. Comfy rooms. Very central location to everything. Counter staff went the extra mile in response to our requirements. Breakfast hall staff made sure the we were happy all the way long.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad and delighted to read that you had a great time with us and that we met your expectations. It's true that our amazing and idyllic location certainly helped you to make the most of it. We are glad as well to notice that our breakfast offer and service gave you full satisfaction. We do hope to have the opportunity to welcoming you back soon. Kind regards from the Mornington Hyde Park Edouard - Front Office Manager

"Recent stay"

5
Trishmanc, Manchester, United Kingdom 07/11/2019

Just returned from a stay at this hotel. It was our first visit. The hotel is stunning. We stayed in a suite on the first floor - beautiful room. The hotel is extremely elegant. The reception staff were lovely and we even received a phone call 10 mins after entering our room to check we were happy with the room and that everything was ok. Lovely buffet style breakfast. Highly recommended

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your review and for taking time to share your experience with us. We are glad to read that you had a great time in our hotel and that all aspects of your stay gave you full satisfaction. Thank you as well for highlighting the quality of service provided by the whole team which definitely exceeded your expectations. Your satisfaction and recommendation is primordial and valuable for us. We are definitely looking forward to welcoming you back soon. Kind regards Edouard - Front Office Manager

"NOT a 4-Star and Not True to Best Western Standards"

1
Trishia J, Vancouver, Washington 06/11/2019

Won't be a next visit to this hotel. It is a Best Western in name only without any of the BW standards. We paid 36,000 reward points per night and I would like to be reimbursed! The hard mattress had a floppy mattress pad topper. In no way was this a 4-star hotel. When you opened the door, it past the edge of the bed. That's how small and crowded the room was. No water pressure in the shower. Their response was to try to upsell us to a junior suite. Absolutely insulting. I received mail there and they never even told me. After moving to another hotel across town I found out and had to make a lengthy, expensive trip back to retrieve my letter. I'm now in a quandary as to whether I can trust the Best Western brand. Different standards in different countries?

"Great Locarion & Staff"

5
User 05/11/2019

Clean, perfectly located, great staff. Simple but has all the necessities. All land marks and tourist spots within a 10-20 minute train ride. Sylvia with the morning breakfast staff is great and provides an exceptional service with a smile.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jet144606, Thank you ever so much for taking the time to leave a lovely review of your stay with us, we really appreciate it. I am delighted to read that you enjoyed your experience with us especially the breakfast. Sylvia will be delighted to hear your feedback. Thank you for once again for your kind words. We do look forward to welcoming you back in the near future. Kind regards, Dovile Vaitkeviciene Hotel Manager

"My week in London"

5
marybigben, Paris, France 04/11/2019

I came several time in London, in this hotel, and so enjoy it a lot. The team is very friendly, the room was very comfortable, the cleaning very good. I enjoy a lot too the breakfast (buffet) with the english breakfast. The location of the hotel near Hyde Park and very near the tube station, is very suitable , even to go by feet through the forest to go to the shopping center.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear marybigben, Thank you ever so much for taking the time to leave a lovely review of your stay with us, we really appreciate it. I am delighted to read that you enjoyed your experience with us especially the breakfast and the location. Thank you for once again for your kind words. We do look forward to welcoming you back in the near future. Kind regards, Dovile Vaitkeviciene Hotel Manager

"Great location and value"

5
jamescoleman261281, Cambridge, United Kingdom 01/11/2019

Excellent value if staying in Central London. Very close to Lancaster Gate tube station. Great welcome by staff. Breakfast was superb. Would highly recommend this hotel for business travellers and families.

"Short London Visit"

4
flyhighfun, florida 28/10/2019

The location of the hotel for us was great! Near restaurants, the tube and Hyde Park. The room, though small, was clean and the bed was comfortable. The lobby is very cozy with a small bar. Be sure to visit The Mitre and Old Mary's around the corner from the hotel. Access to local attractions was easy via the tube. Lancaster Gate is a lovely area and would recommend staying there. Lots of pubs to visit too!

"Best Hotel Experience by Far!"

5
kimtrull57, Arlington, Texas 28/10/2019

Wonderfully helpful staff! I managed to totally damage my only pair of shoes beyond repair and the front desk staff was able to help me find a cheap but sturdy pair in a nearby shop, all while checking other customers in and dealing with a broken fire alarm. And this was the normal for every one we talked to. Amazing stay and Amazing Staff.

"Clean and decent hotel with good staff and location"

5
nivlaktan, Hong Kong, China 28/10/2019

Mornington Hotel is running in an traditional English old building, locating at the Baywater area which is also fully of beautiful old houses. Since I am very interested in heritage and cultural stuff I really enjoy accessing this hotel and area nearby. Traffic is easy as it is just 3 minutes walk to Lancaster Gate underground station, and 8 minutes walk to Paddington underground and National Railway station. There is also Route 94 and 148 buses on the main road nearby the hotel, which directly brought me to the landmark area of Westminster, and shopping area along Oxford Street, without the need of climbing up and down of the underground stations. Buffet breakfast provided various hot food choices of English breakfast content (break, egg, sausage, fruit, yogurt, juice, ham, smoked salmon, cheese, etc), good enough for bringing me a full and warm morning. Francesca at front desk provided me good room re-arrangement and nice suggestion of commutation and restaurants too!

"Great place for London holiday"

5
madharveyOxford, oxford 27/10/2019

We were visiting our child and seeing a show. The location and room were great. The staff were wonderful and went over and above to make our stay a happy one. We would definitely recommend this hotel.

"Made a long day great."

5
User 24/10/2019

In short...got in early from a red eye from western united states hoping to check in early, our room wasnt ready so they put us in a different room temporarily to clean up and enjoy the town and them moved our bags while we were out to our new room. Amazing great staff that went beyond!!! Dont usually leave reviews but the service was exceptional!

"Nice place to stay."

4
Il_profff, Rome, Italy 23/10/2019

Best location. Room not so big, but comfortable for two. Breakfast could be better. Hotel staff was perfect. Maybe the structure, on the whole, would need a refresh. Still a great place to spend a few days of vacation in London.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your kind review and for taking time to share your experience with us. It's great to see that our idyllic and amazing location helped you to make the most of your visits and that you had a great time with us for couple of days. We are pleased to see you highlighting as well the outstanding quality of service provided by the whole team while you were here. Your comment was shared within all our departments and appreciated by us all. We took into consideration your feedback about the hotel appearance to improve our performance. We sincerely hope to have the opportunity to welcoming you back soon. Kind regards Edouard - Front Office Manager

"Great location"

4
Shaf6666, London, United Kingdom 21/10/2019

The hotel is in a great location only a short walk from Lancaster Gate and Queensway, the bathroom was tiny and the air con did not work so well. When booking there was no mention of a room in the basement with no window and I showed the receptionist this who was nice enough to find a room on the first floor. The hotel should advertise on booking.com if the room is in the basement so people can avoid booking. Overall a good hotel cosy room and nice staff.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your feedback and for taking time to share you review regarding your previous stay with us. We are gl;ad to read that you had a great time in our Hotel and that we helped you to make the most of it. Regarding your quick note about the room location, all categories are dispatched in all floors (excepting the suites all on the first floor). In that case, we effectively have 1 single and 1 economy double on the lower ground floor. However, as you mentioned, we are more than happy to find an alternative and to offer you another room if this one is not your taste and upon availability. Thank you as well for raising the outstanding service provided by the whole team which was much appreciated. Kind regards from London Edouard - Front Office Manager

"good!!!"

4
dbeep505, Seoul, South Korea 20/10/2019

As I am Korean, Although I am not good at English but I had no problem communicating because the staff are so kind. And the breakfast was really good and satisfying. Water doesn't run well in the shower. And I hear little noise outside. But except for that, everything was good. If I travel to London again next time, I am willing to visit this hotel again.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Danbi, Thank you for taking time to share your review with us. We are glad and pleased to see you raising the fact that the team has done extra mile to exceed your expectations. Please accept our apologies about issues experienced with the shower which was shared with our maintenance team. We do hope to have the opportunity to welcoming you back soon. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Great stay"

4
jhammershaug, London, United Kingdom 19/10/2019

Clean room, good bed, nice bathroom with enough hot water, breakfast was good'n'simple. Close to Underground. Quiet area. Staff was from average to nice. I have no problem recommending this hotel for a problem free stay.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Jan, Thank you for your review and for taking time to share you feeling about your experience in our Hotel. We are glad to read that you will keep good memories of the Mornington Hyde Park. It's great as well to see you highlighting the quality of service provided by the whole team and also the fact that most of the aspects met your expectations. Your recommendation is valuable and we are looking forward to welcoming you back soon. Kind regards from London Edouard - Front Office Manager

"Can't be beat."

5
SayulitaEric, Sayulita, Mexico 18/10/2019

For the price, this was a great room, great breakfast and very friendly staff. Easy walk to the underground, and to neighborhood restaurants. We actually walked all over London from the hotel- We have friends going to London and this hotel will be our recommendation to them.

"Wonderful Stay"

5
User 17/10/2019

Hotel is fabulous, staff very attentive, and polite, breakfast was amazing. Upon arrival we were upgraded to an executive suite, which was a lovely surprise. Hotel id is conveniently located with nice pubs and restaurants nearby.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your lovely and appreciated feedback about your previous experience with us. We are happy to read that all aspects of your stay met your expectations and that our location definitely helped you to make the most of it. Your review about the service provided by the whole team was shared within all departments and we are delighted about it. We do hope that we'll have the opportunity to welcoming you back soon. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Decent location, reasonable rooms by London standards"

4
Simon M, Clitheroe, United Kingdom 15/10/2019

This hotel is close to the centre of London and offers reasonable rooms at (by London standards) reasonable prices. Book a standard room, i paid extra for an executive room but was still given a standard room. Breakfast was reasonable Overall not a bad chose, apart from being downgraded

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Simon, Thank you for your review and for taking time to share your experience with us. We are sad to read that you were not fully satisfied by your room. However I confirm that the room you've stayed in (402) was a Twin room (zipped) which is even an upgrade compares to an Executive Double Room as bigger. Please accept our apologies if this gesture was not appreciated. We sincerely hope that the service provided by the team at least met your expectations. We are looking forward to welcoming you back in order to offer you a better experience. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"This is the place to stay!"

5
lblum20, New Jersey 14/10/2019

We did not know where to stay, and luckily found the Mornington! Great price, clean rooms, excellent service and location. Get the room with the Breakfast as it is well worth it. Local Hyde Park charm, but quick ride or Underground to all of the tourist sites. Mitre Pub and Sheila's Cafe are a minute walk for a local feel.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Lee, Thank you very much for your lovely feedback and for taking time to share your experience with us and other travellers. Such a huge pleasure to read your review and to see you highlighting so many positive aspect such as our perfect and amazing location (just in front of Hyde Park and direct access to all main touristic places) and even more the outstanding quality of service provided by the whole team. We sincerely hope to have the opportunity to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"Best of Both Worlds"

5
michaelplee2019, Louth, United Kingdom 14/10/2019

Nice to have a hotel in Central London that is quiet, friendly, conveniently placed, super breakfast all wrapped in a reasonable and affordable price package. No problems here. Small hotel but ideal for a short stay.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Michael, Thank you for your review and your amazing feedback regarding your previous stay with us. We are pleased to see that you appreciated all aspects of your experience. It's true that our location is absolutely extraordinary and that it probably helped you to make the most of your visits. Thank you as well for raising as well the friendly staff which is always looking in exceeding our guests expectations. We do hope to have the opportunity to welcoming you back for your next stay over here in London. Kind regards from the Mornington. Edouard - Front Office Manager

"The staff are brilliant"

5
User 08/10/2019

The staff are brilliant. They are very polite and very welcoming to the hotel they ring you in the reception to ask if everything is up to the standards as you were quiet in the morning breakfast is nice staff are friendly and very happy couldn't ask for better

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your amazing review regarding your previous stay in our Hotel and all positive feedback that you share about our the service provided by our team members. We are glad an pleased to read that we certainly helped you to make the most of your visits around London and that you had a great time in the Mornington Hyde Park. We are definitely looking forward to welcoming you back soon. Kind regards. Edouard - Front Office Manager

"Yes, small rooms, but a very nice hotel"

4
Nancy W, Peoria, Arizona 07/10/2019

We were shocked about the size of the room, but everything else about the hotel was great. We had excellent service for our entire stay (thank you, Silvio, for all your help and your kindness). The breakfast was very good, location, excellent and ease of getting to the hotel, excellent as well. It is an easy walk from the Lancaster Gate tube stop, right across the street from Hyde Park with nice restaurants in the vicinity.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Nancy, Thank you very much for taking your time to share your experience with us. We are glad to read that you had a great time in our hotel despite the fact that your room size was below your expectations. After every check-in we are proceeding to a follow up call to make sure that our guests are feeling comfortable and if everything is fine for them. I have no doubt that a room movement, upon availability, was offered by one of our team members. Our Hotel is composed of 5 different categories which obviously has an impact on the size as well. Sorry again that we didn't met your expectations with your room. We are pleased to see you highlighting the outstanding service provided by the whole team and especially Silvio who was looking after you when you were here. Don't hesitate to contact us directly next time for any upcoming booking and we will do our best to allocate you a better room for you to have a perfect stay in the Mornington Hyde Park. Kind regards from London. Edouard - Front Office Manager

"great location"

3
AlexZh2019, Melbourne, Australia 07/10/2019

great location, close to train station and Hyde Park. bed is not comfortable, one side is higher than the othet side very helpful front desk staff, bath tub is dusty, noisy at night you can hear people talk from downstairs very noisy machine vibrant sounds on the roof, even not turning on the air con

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your feedback about your previous stay in our Hotel. We are sad to read that we didn't reach your expectations despite few positive points highlighted. If the room was not your taste don't hesitate to let us know directly on site and our team would be more than happy to offer you any other room according to your needs. Sorry about inconveniences experienced with the air conditioning. Or maintenance team remains as well at your entire disposal in fixing any technical issue while you were here. However thank you very much for your lovely feedback about the service provided by the whole team and we are pleased to read that our location helped you to make the most of your visits. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Lovely Hotel"

5
jar1960, Perth, Australia 05/10/2019

We stayed 4 nights at The BWMornington Hotel and loved it. Staff were friendly and efficient, the rooms very comfortable and the buffet breakfast very filling. It is situated near 2 tube stations and near Hyde Park.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad and pleased to notice that all aspects of your stay exceeded your expectations and even more that the service provided by the team gave you full satisfaction. Also, it's great to read that our outstanding location helped you to make the most of your visits. We are definitely looking forward to welcoming you back soon. Kind regards from the Mornington Hyde Park. Edouard - Front Office Manager

"Great location and staff"

5
Robyn421, Balgowlah 02/10/2019

This is very well located next to the subway, Hyde park , pubs and restaurants. Our first room was impossibly small but we were moved to a lovely room for the rest of our stay. Staff were very accommodating. Breakfast was excellent even if the staff were a little agitating in their pretending to be awfully busy.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Robyn, Thank you very much for your lovely feedback regarding your previous stay in our Hotel. We are glad to see you highlighting so many positive aspects of your experience and that you made the most of your visits thanks to the outstanding location of our hotel. We sincerely apologise about the fact that the first room you've stayed in was not your taste but I'm glad that an alternative was offered by our team. Please feel free to contact me if you wish to share any additional feedback and I sincerely hope, on behalf of the entire team, that we'll have the opportunity to welcoming you back. Kind regards from the Mornington Hyde Park, Edouard - Front Office Manager

"average london hotel"

3
msbcat, washngton, d.c. 23/09/2019

i stayed here many years ago and had a favorable recollection of it. this time it wasn't quite as i remembered. the rooms were very small, beds were very hard and as one reviewer mentions, not anchored to the floor. the hotel inexplicably turned off the air conditioning in our room, which they promptly turned back on (from reception) after we protested. the rooms were somewhat drab -- seems like it's time for an overhaul. the hotel seemed a bit tired and showing its age.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for taking time to share your experience with us regarding your previous stay in our hotel. We are sad to read that this time we didn't achieved your expectations. We sincerely apologise about the fact that the bed you've slept in were not enough comfortable and be aware that following few reviews, mattress toppers were implemented. Sorry as well for the air-conditioning which was inexplicably switched off without your approval, a reminder was shared within the front-office department. Once again thank you for your constructive feedback and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Don't hesitate to reach me if you want to share any additional feedback which can help us to improve our performance. If I can provide any assistance, please don't hesitate to contact me directly at +44 (0) 207 262 7361. Sincerely, Edouard - Front Office Manager

"Simply the Best Stay in London and Location"

5
misterbeckman, Chicago, Illinois 22/09/2019

A fabulous stay at Best Western Mornington! Thank you! And a great London stay. The stay, staff, and housekeeping were the best and so kind. They gave us a bigger room when they saw we were taller folks and staying longer, and they took such wonderful care us and our room since we were under the weather/colds from traveling. Can't recommend enough! Also great location to tube and Paddington Station. Great area and nice to be close to Hyde Park. Simply the best, Thank you Best Western Mornington!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear M.Beckman, Thank you so much for your lovely review and we are pleased to read that had an amazing time in our Hotel. It's a pleasure to notice that the service provided by the whole team helped you to make the most of it and that you appreciated the area and the location of the Mornington Hyde Park. Your really nice feedback about the staff was shared within different departments and much appreciated by us all. We are definitely looking forward to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"Great location with friendly service"

4
User 22/09/2019

Within the first half of September 2019, we stayed six (6) nights at this property. As we were celebrating our Golden Wedding Anniversary, the hotel provided wine in our room to welcome us. This was greatly appreciated. The front desk staff provided a warm welcome as we checked in. They arranged to have our room ready for us before noon so that we could rest following our transatlantic flight from Boston. The hotel is conveniently located near Paddington station, which is a 5 to 8 minute walk away. Also convenient is the Lancaster Gate Underground station, less than 5 minutes away - as is the beautiful Hyde Park. By American standards, the rooms are small, but very adequate. The buffet breakfast provided more food and choices than one could handle, including eggs prepared to your liking, squeeze it yourself orange juice, flaky croissants, smoked salmon, three types of cheeses (including Brie and Swiss), fresh fruit, sliced peaches and fruit cocktail, yogurts, etc. There is a great British pub immediately behind the hotel, called the Mitre. Good food, draft beer and cider, and atmosphere. Try it. Beds are comfortable and the bathrooms are spotless. There is a library/bar on the ground floor adjacent to the reception area. Flavor infused cold water awaits you at the reception desk, as well as a newspaper in the area.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear M.Collette, Thank you for your review and for taking time to share your experience in our Hotel. Once again, we wanted to tell you how proud and delighted we are that you've chosen the Mornington Hyde Park for such a special occasion. It's even more appreciated as you had an amazing time with us and that most of the aspect of your stay gave you full satisfaction. Great to notice that you appreciated our Full English Breakfast and Continental Buffet to start your day in best conditions. We are definitely looking forward to welcoming you back over here. Kind regards from London Edouard - Front Office Manager

"Beds"

4
User 21/09/2019

I went to sit on the bed, and the bed slid, was not anchored. The front desk called to see if our room was satisfactory, and I mentioned the bed slid on the floor. We were offered another room, however when I asked if there was a queen sized bed, I was told there was nothing larger than the bed we had. So, we just stayed - room 411. With two adults, sleeping in a full size bed, did not get a restful sleep.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your feedback regarding your previous stay with us. We are glad to read that you've enjoyed your overall experience and that we gave you satisfaction by achieving your expectations. Regarding the room, I confirm that 411 is the largest one within the category you booked (Executive Double Room) but as the team already proposed you, we were able to offer you another room but those ones would had been smaller which was not what you were looking for. Also, the bed in this room is effectively a Queen Size bed 150*200 cms which is really comfortable for 2 people as per our guests feedbacks everyday. Few rooms are equipped with King Size beds, most of them in suites. We sincerely apologise if the dimension of this one affected the quality of your rest. We do hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards from London. Edouard - Front Office Manager

"Take of two rooms"

4
Linda P, Sydney, Australia 19/09/2019

We stayed at this hotel on two separate occasions this month. On the first occasion, we had an Executive Standard room on level 5. We found the room to be rather small for two people, and difficult to find enough floor space for two open suitcases. The bathroom is modern and worked well, although the water pressure could be better. Perhaps a London problem? The bed was okay, and the room was clean. Lightning in the room was dim, but this is a common problem in hotel rooms.and no hooks on the walls - again, a common problem in hotels. The lifts failed to work one evening, apparently due to a local supply issue, so we had to find our way down and up a maze of fire escape stairs. We did see an electricity company van in the street, so this was not a fault of the hotel. It would have been helpful if the staff had put signs on the lifts advising that they were not working, rather than making guests return to their rooms to ring reception to find out why the lift hadn't showed up. Then there's the decor. The front facade is magnificent, and the ground floor reception area and library/bar are fitted out to a standard in keeping with this grade 2 listed property, but the rest of the place has been fitted out with cheap, laminate furnishings. Reception staff were helpful and Giuseppe went out of his way to assist on both occasions. During our second stay, we had an Executive Suite on level 1. This was a loft arrangement with the bedroom upstairs and a living room and bathroom downstairs. There is a double height window facing the street. The decor was much more in keeping with the age of the hotel, room lighting was excellent and there was adequate floor space for luggage. Top marks! Breakfast in both cases was good. The breakfast room is located on the basement floor, so no natural light. Newspapers were available and staff were attentive. The hotel is well located for a long walk to Oxford Street and other CBD attractions. Being a block back from Bayswater Road meant that we heard very little trafic noise in our room. We will stay there again.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Linda, Thank you very much for sharing such a constructive and detailed review about your two experiences in our Hotel. We are delighted to notice that both went well and that you had a great time with us. Thank you for raising the quality of service provided by the whole team and especially Giuseppe who was looking after you while you were here. It's true that some technical issues can be beyond our control such as the lift one which, at least, was fixed quickly by the external company, sorry about this again. We are glad to notice that you second stay in one of our en-suite rooms gave you full satisfaction and brought you amazing last memories of the Mornington. We do hope to have the opportunity to welcoming you back soon then. Kind regards from London Edouard - Front Office Manager

"Very good for solo travelers"

4
orib381, Haifa, Israel 17/09/2019

Very good hotel, great access, good breakfast, nice room for a single person not staying too much time in the hotel itself. Clean, simple and not expensive. Minor things could be improved - Orange juice or even cold water at breakfast, better internet connection without a sign-in page, a place to hang hand towels in the bathroom, ...

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear M.Bryt, Thank you for completing the survey regarding your recent stay at our property. We are glad and delighted to read that you had an overall great experience in our Hotel and that our idyllic location helped you to make the most of it. Regarding the breakfast, in addition to our Full English Breakfast and Continental Buffet we propose, of course, orange juice, grapefruit juice and water but it's located in a different place than the main buffet (at the entrance of the 2nd area). Don't hesitate next time to let one of our team member know about this in order to assist you with it. Regarding the wi-fi, you have to sign-in once and then during your stay you just have to connect your device to the network without any information to registered. Once again thank you for your constructive comment and for taking time to share you experience with us. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 207 262 7361. Sincerely, Edouard Trottier - Front-Office Manager

"Comfortable and quiet"

4
Philip G, West Drayton, United Kingdom 14/09/2019

A one night stay in a smallish single room was very comfortable and quiet. Good teasmade and TV, but shower poor, coming in busts of really hot then cold. A good bar with reasoable prices and comfortable seats. Breakfast very good No other facilities used (if they existed!)

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Philip, Thank you for your review and for taking time to share your experience with us. We are glad to read that you appreciated your overall stay in our Hotel and that most of the aspects gave you satisfaction. We sincerely apologise about inconvenience experienced with the shower, our maintenance team is on site to fix any issue or to deal with shower heads which was probably the problem in that occasion. Next time don't hesitate to enjoy a relaxing time in our library bar after few exercises in our fitness center if you are willing to use our various facilities. We are definitely looking forward to welcoming you back in our Hotel. Kind regards from London. Edouard - Front Office Manager

"It was a very pleasant stay"

5
tnagai2019, Japan 09/09/2019

The rooms and services are very good and it is a wonderful hotel. It is very close to Paddington Station, Hyde Park, subway station and bus stop.It was also very helpful to leave my luggage until I left London after checkout. The breakfast was also very good.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear M.Nagai, Thank you for taking time to share your review and for all positive aspects highlighted regarding your previous stay with us. We are delighted to read that you had a wonderful time in our Hotel and that you appreciated the room you've stayed in, our located but even more the outstanding quality of service. All our team members appreciated your feedback about their work. We do hope to have the opportunity to welcoming you back in the Mornington Hyde Park. Kind regards Edouard - Front Office Manager

"Excellent location and value"

5
Mary W, London, United Kingdom 09/09/2019

Excellent, friendly staff and good standards throughout. The breakfast was substantial, with quality cooked food and a good range of cereals. Location is also great for access to central London via the Central line Underground which is about 4 minutes from the hotel. Room had a safe, hairdryer, iron and ironing board, kettle for tea and coffee.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Mary, Thank you for taking time to share your review with us and for your lovely comments. We are pleased to read so many positive aspects highlighted. All our rooms are effectively equipped with all these amenities, if anything is missing by mistake, our staff members remain at your entire disposal to provide you anything needed. Thank you also for raising the outstanding quality of service provided by the whole team while you were staying in the Mornington Hyde Park. It's great as well to notice that our perfect and amazing location helped you to make the most of your visits. We are definitely looking forward to welcoming you back soon. Kind regards from London, Edouard - Front Office Manager

"Great stay."

4
Wendy F, Fleetwood, England, United Kingdom 05/09/2019

A cosy hotel. All the staff were lovely from cleaners, breakfast staff and management. They are a credit to the owners, I hope they are appreciated as the faces of their business. Silvano, what a beautiful smile you have. What a lovely human being you are. You made our city break complete. Thank you to all. X

"Great location"

4
User 05/09/2019

Wander through Hyde park or along the back streets of Hyde Park village. Catch a bus or tube to town. Well connected and easy walk from Paddington Station. Cafes pubs and restaurants within a few minutes stroll. A quiet and safe area. Probably my favorite location for a London stay.

"Great Stay"

4
Lyndall L, Port Macquarie, Australia 05/09/2019

We stayed 2 nights at the Best Western Mornington and enjoyed the experience. The room was modern, fresh and clean. Certainly not a big room though plenty of room for 2 people in London. The bed was very comfortable our first night we arrived after 12 hour flight! We slept well - thank you. Staff very welcoming and happy to assist us throughout our stay. We had breakfast at hotel both mornings, the staff were attentive and food was fresh and delicious. There was no restaurant at hotel so we ventured outside to find somewhere to eat and came upon a “Pub” just around the corner- great staff, food and English atmosphere. Transport was very easy to get to Lancaster Gate 3 minute walk and Paddington Station a very easy 10 minute walk. Would stay and recommend this Hotel while in London.

"Very comfortable hotel near many London attractions"

5
rincewindforever, England 03/09/2019

We stayed here last weekend and the hotel staff were very attentive. Our room was a good size for London and was quiet. The bed was very comfortable and so we had a good night's sleep. Everything we needed was to hand. The breakfast was good, and there was plenty of choice. I can recommend this hotel to anyone. The location is good, close to stations and bus stops. Very near Kensington Gardens , look on the railings outside on a Sunday as there are loads of paintings displayed for sale.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, We are delighted to see that you had an amazing time in our Hotel while you were in London. Such a great feeling to be a part of your great memories about your trip. We are pleased to see you raising so many positive aspects and especially the quality of service provided by the whole team who certainly helped to make you stay more enjoyable. It's true that to visit London, our location is absolutely amazing, just in front of Hyde Park and with a direct access to all main touristic places. We sincerely hope to have the close opportunity to welcoming you back soon. Kind regards from the Mornington, Edouard - Front Office Manager

"Value for money in London"

4
Randude22, Melbourne, Australia 27/08/2019

I quite enjoyed my stay at this Best Western. Location was brilliant almost right across from Hyde Park and close to transport and shops/cafes. The room was modest in size but typical for the area, but clean and in good condition. The bed was comfortable Unfortunately during this stay the air conditioning console for my room could only be adjusted from the front desk. The internet was also down for most of my 2 night stay, but this was out of the control of the hotel. As a compensation for my inconvenience, the manager kindly offered me a very late check out the next day which I greatly appreciated! All the staff were very friendly and helpful. I enjoyed the in room food which I found very tasty and reasonably priced. I would stay here again!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Randolph, We really appreciated your lovely review and we are glad to read that you had a great time with us. First of all, please accept our apologies about wi-fi issues, to keep you updated, the network is now upgraded and next time you'll come you will definitely feel the difference ! Also, the AC can be both managed by reception and by the guest thanks to the panel on the wall. Our team remain at your entire disposal to explain you how it works. We are delighted to read that you made the most of it thanks to our amazing location. Really appreciated the feedback about the service that we provided, it's a pleasure and we are definitely looking forward to welcoming you back soon. If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 207 262 7361. Thank you again for taking the time to complete the survey. Sincerely, Edouard Trottier Front-Office Manager Best Western Mornington Hotel London Hyde Park

"OK, but not really a 4 star hotel"

4
Simmo_A, Stratford-upon-Avon, United Kingdom 27/08/2019

Staff was very nice, helpful and polite. Location is very good, close to public transportation and Hyde Park. The room was quite small, so was the bathroom. No water bottles in the room and no mini bar.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your lovely review and for taking time to share your experience with us. We are delighted to read that most of the aspects of your stay gave you full satisfaction. Please be aware that our hotel is composed of many categories, all with different size and layout. Don't hesitate to let us know directly on site and we will be more than happy to offer you another room according to your needs and expectations. Be sure that we are a real 4 stars hotel as our control and evaluation took place no later than few weeks ago. Thank you as well for highlighting the outstanding quality of service provided by the whole team which we really appreciated. We are definitely looking forward to welcoming you back for your next journey over here in London. Kind regards Edouard - Front Office Manager

"Thieving cleaning staff"

1
User 26/08/2019

Money was stolen out of my room by cleaning staff and manager was rude and unfriendly when we told him of the issue. We were told it was out of his control and unlikely it would have been one of his staff members (as if to say we were making it up). I travel a lot and never have I experienced such an unprofessional and uncaring approach in reconciling such a major issue. In saying that I have never experienced theft from my hotel room either. I am still waiting on reimbursement from the hotel. Other than stealing money from my wallet, it was also apparent that the cleaning staff had been through my luggage too! I found a dirty rag in my suit case which gave away that it was obviously them who had been through my belongings. The manager was indifferent about attempting to solve the issue and didn't seem particularly sympathetic toward our situation. Do not stay here and if you do, be sure to store valuables safely!

"Great staff, nice area."

3
minimhf, Manchester, United Kingdom 23/08/2019

The staff in the hotel were great, and after a rubbish nights sleep due to people banging around upstairs, moved me to a different room. Unfortunately this alternative room was much the same, and I could hear every word of the conversations next door. Beds were really comfy and rooms spotless, but didn't end up getting much sleep all week unfortunately.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are sad to read that this stay didn't achieved your expectations due mainly to noise coming from neighbours. We sincerely apologise about this as the quality of sleep is absolutely primordial for us and obviously a priority. As you fairly highlighted in your comment, it's great to see that our team members took your comment into consideration and found you an alternative, unfortunately, not adequate. We really appreciated your constructive feedback and the fact that, despite your disappointed experience, you raised the quality of service of the whole team, the incredible location of our hotel and also the linen quality. Don't hesitate to reach me directly if you want to share with me any additional feedback. Also, I would be more than happy to offer you 10% discount on a future booking and a complimentary upgrade to one of our en-suite room and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards from London. Edouard - Front Office Manager

"Lovely Hotel close to Hyde Park and Paddington station"

4
KMP195, Manchester, United Kingdom 16/08/2019

We needed to stay one night in London before the commencement of a tour starting at Paddington station. We usually look at Best Western hotels as they are generally of a decent standard and we were not disappointed with the Mornington on Lancaster Gate. It is a small hotel with an impressive exterior on a quiet street. The decor was good and there is a lift. It is about 10mins walk from Paddington station and only a few mins walk from the tranquil Kensington Gardens and Hyde Park. The staff were very friendly and provided excellent service. Our room wasn't ready on arrival so we went to the comfortable lounge and were given a complimentary drink from the bar Our room was a good size, with a comfortable bed. We had requested a walk in shower which we had though the water pressure was a little low for a really good shower hence the 4* otherwise it would have definitely been 5*. The hotel only offers breakfast but staff were able to suggest several nearby restaurants where we could have an evening meal and mentioned that some give clients of the hotel a discount on production of their room key. The breakfast room is situated in the basement and while comfortable I felt it was a little on the cool side but it did not stop us enjoying the wide range of items on offer. A large self service buffet with fresh fruit such as melon and pineapple, yogurts, including pots of freshly prepared yogurt , topped with muesli and fruit puree, cereals, pastries, breads, cheeses and meats as well as cooked breakfast items made to order. Our stay was a good experience and should we need to go to London we would definitely stay there again

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, We are delighted to notice that you had an outstanding stay in our hotel and that all aspects gave you full satisfaction. Such a pleasure to see you highlighting so many positive things such as our location, the breakfast buffet with our Full English and Continental offer, your room and even more the quality of service provided by all our team members. Our location certainly helped you to make the most of it, just in front of Hyde Park and also with a direct access to all main touristic places of the city. Very central but protecting from city nuisance. We sincerely apologise for the issue experienced with the shower pressure however we are glad that you accept to give us a second chance to provide you a better experience. We are definitely looking forward to welcoming you back here. Kind regards Edouard - Front Office Manager

"Very nice and friendly!"

5
User 16/08/2019

We really enjoyed our stay at this perfectly located clean and comfortable hotell. Extra plus to the lovely and professional reception personnel. (I lost somerhing which they very kindly found and returned to me.) I will come back!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for your lovely review and for taking time to share your experience with us. It's amazing to see that you've enjoyed that much staying in our Hotel and that all aspects of your stay gave you full satisfaction. We are delighted as well to read that you highlighted the quality of service provided by the whole team and that we exceeded your expectations during your stay and after your departure. We are glad that you already planned to come back. Kind regards Edouard - Front Office Manager

"Perfect"

5
User 16/08/2019

Such a comfy trip and worthwhile staying there!!! I recommend it! Location was so convenient only 2minute reachable to buses and metro. Very central. You can find some Cafes and restaurants near the hotel

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Serim, Thank you for your lovely review and for your recommendation which is a huge satisfaction for us. It's great to read that our absolutely amazing location helped you to make the most of your stay. We are definitely looking forward to welcoming you back in the Mornington Hyde Park for your next Londoner's experience. Kind regards Edouard - Front Office Manager

"Friendly Staff, Comfortable and Close to Hyde Park"

5
KateDrew, Torquay, United Kingdom 15/08/2019

The whole atmosphere and décor of the hotel was wonderful, the staff were so friendly and polite and made me feel very welcome! The room was comfy and big, which made it worth the value. The bathroom was great size and shower was superb. Walking distance to Hyde Park, Paddington and Lancaster Gate.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Kate, Thank you very much for your lovely review about your previous stay with us. It's much appreciated that you took time to share your feedback. We are delighted to see that you had a great moment in our hotel and that you appreciated all aspects of your stay. Also, we are more than happy to see you highlighting how fantastic was the service provided by the whole team. It's true that our location is absolutely amazing and we are glad that it helped you to make the most of it. We are definitely looking forward to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"Fantastic Find in London"

5
johnM9989NA, Fiji 12/08/2019

What a great find in London , Very friendly staff lovely hotel very nice rooms and such a great location. We were only 50 metres from Hyde Park 150 metres from the tube line and an easy walk to Oxford street for shopping. The bonus was a very good breakfast every morning with a great variety of freshly prepared food. Make sure you order one of there omelettes they are truly superb.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear John, We are delighted to read your lovely review about your previous stay with us. It's great that our idyllic location helped you to make the most of it, in front of indescribable Hyde Park, 10 minutes walk from Notting Hill and direct access to all main touristic places of the City. On top of that, we see you highlighting how fantastic was the service provided by the whole team which was appreciated by us all. We are definitely looking forward to welcoming you back soon. Kind regards from London. Edouard - Front Office Manager

"Brilliant"

5
User 09/08/2019

Hotel very comfortable staff friendly and made our stay perfect. Location excellent. Bed very comfortable. Nothing was too much trouble. Breakfast catered for everyone from a full english to fruit & yogurt.

"Very nice"

5
JohnH418, Grand Cayman 08/08/2019

We stayed here for one night before flying home - it's fairly close to Paddington, and the Heathrow Express. It's a fairly small hotel, with a modest entrance and reception/bar area. Staff are pleasant and check in was straightforward. Our room was lovely - no view at all out of the window, but perfect for our needs, travelling with a three year old. Spacious, clean and well equipped and really comfortable beds. The hotel is very close indeed to Lancaster Gate tube station, and only a 10 minute walk from Queensway which has a good selection of restaurants. The standout for me was a really surprisingly excellent breakfast - served buffet style but absolutely first rate quality. All in all this was a very good place to stay.

"Great Stay in London"

5
RJO4PSU, York, Pennsylvania 07/08/2019

Great location - 1/2 block from Hyde Park and the tube station. Quiet street with very little thru-traffic. Large suite for a good price. Great staff - saved the day by recalling the taxi when I left a bag behind.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Robert, Thank you for your feedback and for sharing your experience with us. We are glad and pleased to see you highlighting such an amazing stay within our hotel and especially the service provided by the whole team which, such as the location, helped you to make the most of it. We are doing our best to exceed our guests' expectations so it's normal that we reacted quickly and that an solution was found for your passports. Hope you had a safe journey home and that we will have the opportunity to welcoming you back soon. Regards Edouard - Front Office Manager

"Internet WiFi"

2
100ashleighs, Sydney, Australia 07/08/2019

Internet connection is rated "Very Slow". Location was room 18 (lower ground, executive double room). Multiple tests performed, moving closer to the router didn't change results. Slow speed was consistent with no dropping out.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your feedback and for taking time to share your review with us. We sincerely apologise for incidences experienced with the wi-fi which apparently impacted a lot the quality of your stay. However we are sad to read that you were not able to take into consideration other criterias such as the service provided by the team, the breakfast, the hotel appearance or the location to give your global rating. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards Edouard - Front Office manager

"Convenient but average lodging"

3
User 05/08/2019

Second stay at this hotel on the north edge of Hyde Park. Front desk was polite, but understaffed and unknowledgeable (did not know where a local pharmacy was). Breakfast buffet is large and with good variety but cleanliness is subpar. Last trip I found a 12" long hair in the baked beans. Serving utensil are stored with hand touching food, coffee/espresso machine works part time, waitress dumps accumulated dripped/spilled juice back into decanters, etc. Very soft (spongy) beds, some may like. Will search out other options next time in London.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for sharing your experience in our hotel and also for raising these issues to us, it will definitely help us to improve our prestation and performance. We are sad that your previous stay didn't exceed your expectations. Regarding our team, I had to correct the fact that we are not understaffed, based on all reviews from guests (Trip Advisor, Booking.com, Expedia, …) and by the quality of service provided by them all. However, I will make sure that standards and basics are well known. Regarding the breakfast which is much concerning as referring to hygiene issues, please be sure that your feedback was shared to our restaurant department. We are a bit surprised as we are also subject to strong restrictions with regular checks from authorities to make sure that everything is in order and corresponding correctly to hygiene expectations and standards. However, your constructive feedback was shared within the team to avoid this kind of issues in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Kind regards Edouard - Front Office Manager

"Excellent Stay"

5
Firo2247, Rome, Italy 31/07/2019

Very nice hotel in London Hyde Park. Close To Lancaster GAte. I reccommend it. The breakfast was very well prepared. Coffeee machine is good. Particularly good the staff: young guys making their job with passion

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking your time to share your experience with us. We are delighted to read that you had an amazing time in our Hotel and it is a huge satisfaction to see you highlighting the outstanding quality of service provided by the whole team members. We are happy to see that our location helped you to make the most of it thanks to our idyllic emplacement. We are definitely looking forward to welcoming you back. Kind regards from London Edouard - Front Office Manager

"Pleasant "

4
wedarren, Brisbane, Australia 27/07/2019

Located a comfortable 10 minute walk from Paddington Train Station and a block from Hyde Park. We stayed one night in a suite room. The room had Aircon however it struggled to keep the room cool even though it was not all that hot outside. Large size room with bathroom (squeezy) downstairs with shower over bath and a small sitting area with TV. Upstairs a comfortable queen size bed and a desk with coffee and tea making facilities. No fridge or minibar in the room. Plenty of floor room to lay out our luggage. Whilst the room was a bit more spacious it had two windows which effectively had a view of nothing. This detracted from the otherwise classy feel of the room. Instead it felt a bit like a cave. Breakfast was a buffet selection of cereals, fruit and then eggs, bacon, sausage, beans, mushrooms, etc., and a toast making machine. Food was fresh and hot. Tea and coffee served or you could help yourself to the machine. Nice sitting/library/bar area near the lobby. Lots of Pubs and restaurants nearby. Recommend you try it out, just ask for a room with a view.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Darren, Thank you for your review and for taking time to share your experience with us. We are glad and delighted to read that you've enjoyed staying in our Hotel while you were in London. Moreover, it's great to notice that the Suite you've stayed in was your taste and gave you satisfaction excepting the view which was at the back of the building effectively, apologies for this. It's great to see that you've enjoyed most aspects and prestation in the Mornington and also our Library Bar and Breakfast with our English Breakfast and Continental buffet. We sincerely hope that the service provided by our team gave you satisfaction as well and we are already looking forward to welcoming you back soon. Regards from London. Edouard - Front Office Manager

"Best place to stay in London"

5
588kellys, Newark, Ohio 26/07/2019

This hotel was fabulous. Excellent customer service. We forgot a pair of shoes and they shipped them to us in Scotland the next day. Every person we encountered provided the highest level of customer service. I cannot day enough positive things about our stay at this hotel.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Kelly, Thank you for your feedback and your review about your previous stay with us. We are delighted to see you highlighting how fantastic was the job provided by the team. We are doing our best to maintain an excellent customer service prior arrival, over the stay and after departure which make a better experience for us all. We hope that the pair of shoes arrived in the right place and that we'll have the opportunity to welcoming you back. Warm regards Edouard - Front Office Manager

"grwat stay"

5
User 23/07/2019

Rooms were large for London's standard. Had the duplex and it was great and clean. Toilets were a good size. Had an overall pleasant experience and will definitely come back. Only sad thing was that I couldn't book the room for my entire stay

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Vincent, Thank you for your feedback and for taking time to share your review with us and other travellers. We are delighted to see you raising so many positive aspects of your stay starting by our Suite that you appreciated sleeping in. Depending on the availability of categories, sometimes we can't book for the full length of stay. However, don't hesitate to contact and book directly with us, we can always find a solution and best prices will be guaranteed. Thank you again for your feedback and we sincerely hope to have the opportunity to welcoming you back soon. Regards Edouard - Front Office Manager

"Not a 4 star experience"

3
mvirgi390096, London, United Kingdom 23/07/2019

The room floor full was of scratches and dust. The view from the bedroom was ugly to the rear of a noisy pub. Corridors were dated in dear need of an update. All together not a 4 star experience at all.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Michel Virginia, Thank you for taking time to leave your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are sad to read that your experience in our hotel didn't achieve your expectations. It's a big concern for us to read that you had to point a lack of cleanliness as it's obviously a daily priority. Your feedback was shared to our housekeeping department. Don't hesitate to let us know directly on site next time as we will be more than happy to offer you, upon availability, another room according to your needs and expectations. However, we are really surprised about your staff' rating as no issue were recorded and I personally proceeded to your check-out and there was no issue mentioned when I asked how was your stay. Also, the service provided by the whole team is always the main point raising by all feedback. We are disappointed to read that and will do our best to improve our prestation. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +44 (0) 207 262 7361. Sincerely, Edouard Trottier Front Office Manager Best Western Mornington Hotel London Hyde Park

"Fantastic"

5
Roger W, Swansea, United Kingdom 22/07/2019

Have used this hotel several times over the years and will definitely use it again - convenient for Hyde Park, Paddington Station and Lancaster Gate tube, and friendly and efficient staff. Why am i telling you this - I should be keeping this secret.

"Ideal spot if you need to be based near Hyde Park"

5
Lord-Westbury, Bristol 22/07/2019

We're big fans of Best Western, but this is one of the best we've stayed at. It's well priced, has nice rooms and is in a great location if you need to be based near Hyde Park. The room was a little small, but was very comfortable. Breakfast was good. A reasonable amount of choice, and everything tasted good and set us up well for the day ahead. We will definitely be back!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your review regarding your previous experience with us. We are glad to read that you had an amazing time with us and that you already planned to come back. A real pleasure for us to notice that most of the aspects gave you full satisfaction and especially our location which is idyllic. We are definitely looking forward to welcoming you back soon then. Warm regards from London Edouard - Front Office Manager

"Simple and quiet"

4
rpOreNZ, Auckland Central, New Zealand 12/07/2019

Nice location - very near the tube. Room is small, but clean. Peaceful and quiet. Very helpful staff, and they allowed us to check-in when we arrived around noon. Nice and cozy lounge. Will definitely stay here again.

"Party In the Park weekend"

3
User 10/07/2019

This hotel is in a perfect location to stay, not only for the Hyde Park concerts but to visit London. The staff are very good and make you feel welcome. The standard of the hotel is good. What surprised me was my room, which looked like it had a recent refurbishment? There only two sets of 13amp power sockets at a low level, one next to the door and one behind a desk. You could unplug the TV but not very practical. There were tea & coffee facilities but you had to crawl under the desk to plug the kettle in, therefore the choice you have a cup of tea or you could only charge your phone, not a choice I would expect to have to make in 2019. Being nearly seventy I should not have to get on my hands and knees to plug anything in or to use the safe also a stupidly low level. I do wonder about interior designers sometimes?

"Hotel with a smile"

5
User 09/07/2019

Nice people, helpful on every department (bar, rooms, restaurant). Breakfast is very nice. Rooms are small, but have all the functionality you need. We had a problem with the sink. After complaining at reception, it was solved within 5 minutes. Rooms are noisy

"OK, But not Executive"

3
darleyslad, Kingston Upon Hull 09/07/2019

Booked hotel for BST party in the park and location to tube station (2 mins walk from Lancaster Gate). Nice quiet location in old fashioned area. Check in was straight forward but a small reception area at busy times and lift struggles to hold more than 4 people (2 with cases) so can be quite time consuming waiting for it. Room booked was classed as executive but I believe this to be slightly misleading. It was clean and tidy but not executive in comparison to other chains. Rooms where small but it is a converted building so no big deal, however the set up was pretty basic. Tea and coffee facility but socket was in the back of a cupboard at low level meaning you had to crawl around to plug the kettle in. No power socket at desk area (again in low level cupboard). Bed side lamps fell off table due to extension power lead under bed being trapped. No power sockets adjacent bed (which is pretty standard in this day and age) Rooms have shower (not baths) but no shower cap provided, no mini bar or phone to reception for room service, all pretty standard executive items to the point we had to ask reception to confirm we had the executive suite booked. Checked under bed when table lamp fell off and the dust was unbelievable! Day 1 and the room was cleaned but the face clothes where taken away and the water and instant coffee packets not replaced, We reported to reception and asked for the face cloths and water to be replaced whilst out for the night, arrived back at midnight to find 3 biscuits and a milk pot had been left but no water or face cloths?? Breakfast was typical self service with an average choice of hot and cold but had to keep waiting for items to be replenished, Coffee was offered but not served and had to chase it up apple juice was too diluted and sausages had very little meat texture, however the biggest problem was the revolting drain smell at the dining room lift lobby coming from the floor drain. All in all staff where polite and friendly but looked a bit perplexed when we said the stay wasn't as expected but didn't want to know why!! Overall, over priced for what is advertised.

"A lovely find near Hyde Park"

4
dawniedee, Diss Norfolk 08/07/2019

We stayed here for one night as we were going to a concert in Hyde Park. We got a lovely welcome whilst checking in and dropping our bags off early - returning at 11ish to a further welcome and to find our bag safely in our room. We enjoyed a late drink in the cosy bar/library before retiring! Although our room was lovely - clean and had everything we needed it was very small (and an executive room?!) and right next to the lift - this meant that for several hours people came up in the lift and right outside our door made a decision about what direction they needed to go!! Sadly this woke me several times! Other than this we loved the hotel and would definately stay again if in that area.

"small rooms, good service"

3
moratderech, Haifa, Israel 03/07/2019

The hotel is walking distance from Paddington and very close to Hyde Park, which is a great location. The standard room is very small for 2 people. The bathroom is new and clean. Breakfast is very good.

"Good location and fantastic staff"

4
User 02/07/2019

Hotel was in a good location; near underground and food places along Bayswater. The staff were fantastic — very friendly and helpful. Will definitely stay at this hotel again for our next trip to London.

"Great location with top-notch staff"

5
Adventure15369618434, Sacramento, California 01/07/2019

My wife and I really enjoyed this property. it was in a great location with easy access to tube, busses and Kensington Gardens. Everyone was friendly, helpful and considerate. Would definitely feel it a pleasure to stay here again

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share it with us. We are happy to see that you had a great time with us and that our idyllic location helped you to make the most of it. It was shared and much appreciated by the whole team that you highlighted the excellent service provided while you were here. We are definitely looking forward to welcoming you back soon. Warm regards Edouard - Front Office Manager

"Well Situated & Fair Priced"

5
Culture29111310806, London, United Kingdom 29/06/2019

Close to Lancaster Gate Tube Station (Central Line) and in sight of Hyde Park. A perfect location for business and tourist activities. Very well priced, clean fresh rooms, great cooked breakfast breakfast buffet and lovely friendly staff. Convenient meeting rooms and lounge / library area. Lovely, attentive staff. I'll DEFINATELY be back to stay again.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you very much for taking time to share your review with us. We are glad to read that you've enjoyed all aspects of your stay starting with the location of our Hotel absolutely amazing, in front of Hyde Park and with a direct access to all main touristic places of the city. Also, we are delighted to see you highlighting the outstanding service provided by all our team which is always looking to exceed our guests' expectations. Thank you again for your lovely review and we do hope to have the opportunity to welcoming you back soon. Warm regards from London Edouard - Front Office Manager

"Great"

5
Cvetatrajkova, Gothenburg, Sweden 25/06/2019

Near Hyde Park wich is so butiful. 20 min walk from Oxford and just 10 minutes to Paddington. I rekomend this hotel bit I do NOT really recommend to take the subway with bags from the AirPort. Take a car this so mutch smarter.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are happy to read that all aspects of your stay gave you full satisfaction and even more our location which helped you to make the most of it, just in front of Hyde Park and with a direct access to all touristic places of the city. Effectively, we have different alternative to join the hotel or return : - Taxi - Private transfer - Train - Metro Depending on expectations, it's true that private transfer can be more convenient. We do hope to have the opportunity to welcoming you back soon. Warm regards from the Mornington. Edouard - Front Office Manager

"Comfortable Week at Mornington Hotel"

4
usakomodo, USA 24/06/2019

This was my 2nd time to stay at this property. The location is great for a naerby underground stop plus walks in Hyde Park. The hotel has been put together from several old buildings with corridors and stairways every which way but it all works quite well. For this high-priced part of London, the hotel is good value for your money. Call directly for the best rate and be sure to get your breakfast included. The nieghborhood around this hotel has handy services: a good pub plus a nice little Italian restaurant - many more services about a 10 min. walk to Queensway along Bayswater Rd. It's 1 blk. off a busy road, so is quiet.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you so much for taking time to share review regarding your second experience with us and even more for your loyalty which is much appreciated. We are delighted to read that once again prestation and services provided by the whole team gave you full satisfaction. It's great to see that our location helped you to make the most of it, very central but in a quiet area which is nice for all our guests. We are definitely looking forward to welcoming you back shortly. Warm regards from London. Edouard - Front Office Manager

"Really Good"

4
User 19/06/2019

Lost a point as no power point in the en-suite bathroom. Excellent customer service, room layout was good, one block from Hyde park, we walked into the city soaking up the scenery on the way. 15 minute walk from Paddington station and 5 minute walk to underground tube stations.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you so much for your feedback and for taking time to share your experience with us. We are delighted to see you highlighting how great was your stay and all positive aspects which gave you satisfaction. We sincerely apologise for the electrical issue and hope that it didn't impact the quality of your stay. Please feel free to let us know directly on site as our maintenance team would be more than happy to solve this issue. We are happy to read that you were able to make the most of it as well thanks to our perfect location which contributed to the success of your experience. We do hope to have the opportunity to welcoming you back soon. Warm regards from London. Edouard - Front Office Manager

"Great hotel, great location"

4
CamillaD915, Stockholm, Sweden 18/06/2019

A great hotel with a perfect location. Close to both buses and the Underground. Hyde Park just across the street and it's within walking distance to Oxford Str. Two pubs around the corner. Nice lobby. I give it a 4 bacause yes, I have stayed at better hotels, but this i really good for being a 4-star one. We stayed 5 nights in a Executive room with a queen sized bed, facing the back street. Very quiet in the morning, perfect. The room felt clean and tidy, not very spacious but ok. Bathroom modern and nice. No lack of warm water. The beds were FANTASTIC, the best we slept in for a long time. Even the pillows and the quilt were nice. The A/C worked well. Water, tea and coffee in the room as well as an ironing board and a iron. Safety box in the closet. Lovely breakfast with many options, one of the better I've had in London staying at a 4-star hotel. Very friendly staff. We will definately stay here again.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Camilla, Thank you for your lovely feedback and for taking time to share your experience with us. We are delighted to read that you've enjoyed your overall stay in our Hotel while you were in London. it's true that our location is absolutely idyllic, just in front of Hyde Park and with a direct access to all main touristic places of the city. Thank you also for highlighting the quality of services provided by all departments (housekeeping, reception, breakfast, …) and it's nice to see that most of the aspects gave you full satisfaction. We are looking forward to welcoming you back soon then. Warm regards Edouard - Front Office Manager

"Great location and spotless"

4
TraceyMK, Milton Keynes, United Kingdom 18/06/2019

Brilliant location and in a nice quiet area of Lancaster Gate. Easy to get to from the tube and 5 mins into Central London. Staff were friendly and although our room wasn't quite ready when we arrived at 5pm, we were given a complimentary drink at the bar whilst we waited. I would stay here again.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Tracey, A huge thank you for taking time to share your review with us. We are glad to read that you had a great time in the Mornington Hotel Hyde Park and that our amazing location helped you to make the most of it. We are delighted as well to see you highlighting the excellence of service provided by the whole team while you were staying with us and please, once again, accept our sincere apologies for the delay regarding the cleaning process. We are sure that you had a nice and relaxing moment in our Library Bar. We are definitely looking forward to welcoming you. Warm regards Edouard - Front Office Manager

"Great location "

5
Riley157, Oxford, UK 17/06/2019

We stayed for one night. The hotel is 5 minutes from the tube and across the road from Hyde Park. We were really happy with the location. The concierge were so friendly and faultless. Our room was nice and spacious. Two minor points (very minor but worth noting) there was a step into and out of the bathroom for no reason and it was a bit of a trip hazard. Our room was next to the housekeeping store and a little noisy first thing. We enjoyed our stay and would happily return.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your lovely review and for taking time to share your experience in our hotel while you were in London. We are delighted to see you highlighting the quality of services provided by the whole team but also the fact that our idyllic location helped you to make the most of it. We sincerely apologise regarding the two incidents which impacted the quality of your stay. Please feel free to let us know directly prior arrival next time and we will be more than happy to allocate you a room according to your needs and expectations. We are definitely looking forward to welcoming you back when you'll be staying next time in London. Warm regards Edouard - Front-Office Manager

"Great Hotel, Excellent Location"

5
User 11/06/2019

Really good hotel. Friendly reception on arrival. Room was clean and impressive (a suite). Hotel location is just a couple of minutes walk from Lancaster Gate tube station on the Central Line so easy access to Central London.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Dale, Thank you for your review and for taking time to share your experience with us. We are delighted to read you appreciated all aspects of services provided in our Hotel and that our location helped you during your stay to make the most of it. All our team members appreciated as well to see you highlighting how great was their interaction with guests. We are definitely looking forward to welcoming you back. Warm regards Edouard - Front Office Manager

"Great location by Hyde Park"

5
danant79, Worthing, United Kingdom 06/06/2019

This is a lovely, modern, clean hotel in a great location, only 5 minute walk from a tube station. The room was lovely, breakfast plentiful and the staff professional and polite. We will definitely be returning to this hotel this year.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you so much for your lovely review and for taking time to share your previous experience in the Mornington Hyde Park. We are glad an delighted to read that you've fully enjoyed staying in our Hotel while your were in London. It's true that our location is absolutely amazing and which certainly helped you to make the most of it. Also, all our team members are happy to see you highlighting the quality of services provided by us over your stay. It's great to see that you already planned to come back and we are definitely looking forward to it. Warm regards Edouard - Front Office Manager

"Perfect stay!"

5
User 02/06/2019

The Hotel is wonderfully calm, clean and well hosted. The staff is very welcoming, helpful and professional, I enjoyed a coffee whilst working remotely in the my lounge area and lit like in my own livingroom. The breyakfast is fantastic and the area very beautiful, next to the park!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for taking time to share your review regarding your previous stay in the Mornington Hyde Park. We are glad an delighted to read the fact that you were fully satisfied by all prestation and especially the service provided by all our team members which was much appreciated. It's true that the location of our Hotel is absolutely amazing, just in front of Hyde Park and with a direct access to all main touristic places of the city. We are definitely looking forward to welcoming you back soon. Warm regards from London. Edouard - Front Office Manager

"Nice hotel close til Hyde Park"

4
HenrikMikkelsen, Bjerringbro, Denmark 02/06/2019

Very nice hotel close tio Hyde Park, and very close to subway. Only 100 m. from Hyde Park and a morning run. Very close to two subwaystations ( Lancaster Gate and PAddington) Very quiet road, so noise from busy streets. Friendly staff and excellent breakdast. Cosy library witk a bar.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Henrik, Thank you for your lovely review and for taking time to share your experience with us. We are glad to read that you were able to make the most of it and also that you've enjoyed most of our prestation such as our library Bar but also our Breakfast which gave your full satisfaction. Thank you for highlighting the outstanding service provided by the whole team which was much appreciated by us all. We do hope to have the opportunity to welcoming you back soon. Warm regards from London. Edouard - Front Office Manager

"great location and value for money"

5
User 31/05/2019

professional staff, location and quality of room are the reasons I will return to the Mornington every time. bar open 24 hours and only steps to the Lancaster Gate tube station. could not have been better for us.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for taking time to share your review with us and for providing us such a positive feedback regarding your previous experience in our Hotel. We are glad and delighted to read that you did enjoyed staying with us and even more thanks to our absolutely amazing location just in front of Hyde Park and close to all main touristic places in the City. Thank you also for highlighting how great was the service provided by the staff. We are definitely looking forward to welcoming you back soon. Warm regards Edouard - Front Office Manager

"Location and confort"

5
470pierrel, Quebec City, Canada 29/05/2019

Close to Kensington Park andHyde Park District; this hotel offers a great location for those who want to walk and enjoy the area; close to a Tube Station and with buses at its front door, we have enjoyed each moment of our stay; rooms are small but well equiped, bed is confortable are there are almost no outside noises even if you open the window. Breakfast are excellent and there is a small library/bar where you can enjoy a drink at the end of the day. I do not hesitate to recommend it; its is a good value for money spent.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you so much for taking to share you constructive and amazing review regarding your previous experience with us. We are glad and delighted to read that you fully enjoyed staying in our Hotel while you were in London. Such a great pleasure to notice that our idyllic location just in front of Hyde Park and with a direct access to all main touristic places of the city helped you to make the most of it. Also, we are happy to see that our prestation gave you satisfaction such as breakfast, library room and also the room. We are definitely looking forward to welcoming you back. Warm regards Edouard - Front Office Manager

"Excellent location and service"

5
Adventure14643002339, Birmingham, United Kingdom 28/05/2019

This hotel offers a fantastic location, minutes from Hyde Park, and perfect for exploring the capital. Could not fault the attention and service of the staff. Also very quiet for a good nights sleep. Look forward to a return visit!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad and delighted to read the fact that you fully enjoyed staying with us while your were in London and even more the fact that you highlighted the excellent service provided by the team. It's great that you were also able to make the most of your visits thanks to our amazing location, close to Hyde Park and direct access to all main touristic places around the City. We are definitely looking forward to welcoming you back. Warm regards from London. Edouard - Front Office Manager

"Our London Stay"

4
Khurram_26, Melbourne, Australia 26/05/2019

The Best Western was in a very good location. We would go for morning walks in Hyde park and Kensington Gardens every day. It was an easy walk to Oxford street and the tube was a 5 minute walk away. Also a short walk away from Paddington station for connection to Heathrow Airport. The breakfast was very good.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your experience with us. We are glad to read that you fully enjoyed staying in our Hotel and that our idyllic location helped you to make the most of it. It's true that it's absolutely fantastic to be located just in front of Hyde-Park and with a direct access to all main touristic places around the city. We are definitely looking forward to welcoming you back soon. Warm regards from London. Edouard - Front Office Manager

"Friendly hotel at great location"

4
Marianna V, Budapest, Hungary 23/05/2019

We liked the location, the proximity to Hyde Park. The rooms are a bit small, the common areas are not spacious, but everything is tidy and comfortable. The staff is really caring, nice and helpful. The accomodation serves delicious breakfast, has 0-24 service and is perfect for sightseeing.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Marianna, Thank you for sharing your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad and delighted to read that you fully enjoyed staying in our hotel while you were in London. It's also amazing to notice that our team gave you satisfaction beyond your expectations. You're right, our location is absolutely amazing, just in front of Hyde Park and with a direct access with all touristic places of the city. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the feedback. Sincerely, Edouard Trottier Front Office Manager Best Western Mornington Hotel London Hyde Park

"Fun and friendly!"

4
LVFire, Las Vegas, Nevada 20/05/2019

Silvia (not spelled correctly) and Silvio behind the counter we're so much fun! Always smiling and helpful! The hotel is a bit far for walking but 4 mins to the tube. The rooms are London small other then that it is 5 star clean and friendly! Breakfast is included which is both great tasting and plentiful ! Rooms are clean and bed is cozy, neighborhood is quiet with a few Pubs very close! Overall a great 5 night stay!

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for taking time to share your review with us. We are glad to read that you appreciated your overall experience in our Hotel. Such a great pleasure as well to see you highlighting how amazing was the staff while you were staying with us and especially Silvija and Silvio who were looking after you. We are delighted to see that our location helped you to make the most of it as well. We are definitely looking forward to welcoming you back then. Warm regards Edouard - Front Office Manager

"Great location and wonderful staff"

5
georgehM5269WJ, Ridgecrest, United States 19/05/2019

Minutes from Hyde Park and a wonderful staff made our stay enjoyable. We stayed at the Mornington at the beginning of our trip/tour to Wales (four day train excursion) and at the end our Wales excursion and they stored our excess luggage during our trip. The staff gave us great recommendations for dining and getting about, they could not have been more helpful.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you so much for taking time to share your review regarding your previous experience in the Mornington Hyde Park. We are glad to read that you fully enjoyed staying in our hotel while you were in London and that you were able to make the most of it thanks to our idyllic location but also the prestation and service offered by all our team members. We hope you had a safe return and we are definitely looking forward to welcoming you back. Warm regards from London. Edouard - Front Office Manager

"Ideal location and value"

5
GoPlaces13450198878, Toronto, Canada 19/05/2019

We spent 4 nights at the Morington and were pleased with the location, close to Hyde Park and the Tube to get around London. The hotel was on a quiet street. The room had room to move around. The English Breakfast was excellent and the staff were attentive to customer's needs. Only issue was there was no soap dish in the shower. Would stay there again in future

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for taking time to share your experience with us. We are glad and delighted to read the fact that you fully enjoyed staying in our hotel and that the service provided by the whole team exceeded all your expectations. Also, we are happy to read that the Breakfast Buffet prestation satisfied your needs. Regarding he soap, we sincerely apologise as it should be re-filled everyday by our housekeeping department. Don't hesitate to let us know next time and we will be able to provide you extra. Thank you again for your lovely review and we are definitely looking forward to welcoming you back. Warm regards from London. Edouard - Front Office Manager

"Great Location"

5
User 14/05/2019

There are restaurants, pubs and bars all within walking distance. It is a very short stroll to Kensington Gardens and palace. Both Lancaster Gate station and the bus are a short walk. Hop on hop off bus stop also nearby.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Many thanks for your feedback and for taking time to share your review with us. We are glad and happy to read that you fully enjoyed staying in our property while you were in London. It's true that our location is absolutely amazing, just in front of Hyde Park, with direct access to all touristic places of the city. We are definitely looking forward to welcoming you back for your next stay over here in London. Warm regards Edouard - Front Office Manager

"lovely hotel for leisure"

5
markkualeskinen, Helsinki, Finland 13/05/2019

BW Mornington hotel is exellent choice for leisure vacation in London. Staff is friendly and rooms are modern and very tidy. Situation is exellent near Tubestations and Hyde Park and Kensington gardens

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Markku, Thank you so much for your feedback and for taking time to share your review with us. We are amazed with you excellent comment about your previous stay. It's great to see you highlighting the quality of services provided by the team but also the fact that the location of the Mornington, just in front of Hyde park, helped you to make the most of it. We are looking forward to welcoming you back soon then. Kind regards Edouard - Front Office manager

"Trygve Hernæs, Trondheim, Norway."

5
Trygve H, Trondheim, Norway 13/05/2019

Top situated Close to Hyde Park, Underground, splendid pub; The Swan. 5 minute walk to Queensway, With the best Chinese Food in London. My recommendation is without reservations. Splendid rooms. Excellent value for Your Money.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your lovely feedback and for taking time to share your review with us which helps us to improve our prestation. We are glad and delighted to read that our idyllic location helped you to make the most of your visits and to find great spot to rest and eat. Also it's great to see that you've enjoyed the room you've stayed in. We are definitely looking forward to welcoming you back. Warm regards from London. Edouard - Front Office manager

"Good hotel, nice rooms, friendly staff"

4
Vrenko, Maarssen, The Netherlands 12/05/2019

We had a function in a hotel around the corner and decided to sleep in a more affordable place. I had a great room on the executive floor. They called it a suite, that might be a bit too much. But by all means it was a nice room. They offer a lot of facilities in the room, hairdryer, tea/coffee, iron and board etc. Bathroom a bit small, but adequate. The ladies at the reception were very nice. The nice library bar is a nice place to have a drink.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your review and for taking time to share your previous experience with us. We are glad to read that you enjoyed your overall stay in the Mornington Hotel Hyde Park. it's great to read that you appreciated the prestation in our hotel but also the service provided by the whole team. The category has this appellation as it's definitely the largest rooms with family ones. We do hope to have the opportunity to welcoming you back for your next journey over here in London. Kind regards Edouard - Front office Manager

"Fantastic !"

5
Adventure67866907782, Amsterdam, The Netherlands 09/05/2019

Great location opposite Hyde Park and walking distance to Notting Hill and lovely Portabello Market . Very friendly people and good service , the price was reasonable and the room was quiet and clean with a really comfy bed . I would defiantly stay here again .

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, Thank you for your feedback and for taking time to share your review with us. We are glad to read that you are already considering staying back in our hotel where you've spent a great and relaxing moment. Also, it's true that our amazing location helps a lot to make the most of it. In that way we do hope to have the opportunity to welcoming you back soon. Warm regards from London. Edouard - Front office Manager

"Great for a single night stop over"

4
John B, Chippenham, United Kingdom 03/05/2019

A hotel squeezed in amongst the older houses of London. A bit of a rabbit warren but 2 lifts and good signage will help you find the room. VERY Compact bathroom but sufficient space to have a shower and a GOOD one at that.

"Convenient and central"

4
User 01/05/2019

Great location with quick access to Lancaster Gate (Central line) and Paddington (Heathrow Express terminal, National Rail, and District/Circle, Hammersmith & City, and Bakerloo lines). Pleasant reception/lobby areas. Wifi was great although did go out once while I was there, but was fixed by time I returned from dinner. Really good shower. I always appreciate a luggage rack in a room! Only thing missing was a mini-fridge, which is handy for travelers with longer stays.

"Economy room"

4
Linda L, Riga, Latvia 22/04/2019

Hotel is well locatated - near Hyde park, very close to Lancaster gate metro. Hotel and room is fresh, shower room is good condition - what is important for me, that you don't see how old is hotel or room! Economy room is small, but enough for 2 persons, who almost comes for sleepover to the hotel. Interiour design is very nice. Good wi-fi. Breakfast is good, but room is very small!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thanks for the fantastic 4 star feedback following your recent stay with us. I am delighted you enjoyed your stay with us. It was a pleasure looking after you and I hope to see you back again in the near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Great Hotel"

5
User 19/04/2019

Rooms were a little small compared to America, but they are in line with European standards. Absolutely cannot day enough about the front desk staff. When we first arrived we were put into a small room for 1 person, the front desk staff went out of their way to get my wife and I a larger room. Francesca was super nice and always made sure we happy with our room and was extremely helpful with my elderly mother! This hotel is a converted 1850's home and has tons of charm! I will absolutely stay here the next time I am in London for vacation. Lancaster gate tube is right down the street and Hyde Park is almost across the street. The location is great, very quiet, and definitely safe! The breakfast buffet was a great way to start the day. It is located in the basement and the ladies there are very helpful. If you like orange juice it is fresh squeezed everyday.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team especially Francesca, breakfast and the location. We look forward to your next stay. Warm Regards Dovile Vaitkevic Hotel Manager

"exclent location but..."

4
chana y, Ra'anana, Israel 17/04/2019

the hotel is rated 4 stars. maybe it stands for it, but I can't understand why the bathroom is so tiny and small and , excuse me for that, (when you sit on the toilet you have to crawl under the sink to find the toilet paper, and why you cant use the sink if the door is not closed. the hotel is situate close to public transportation, the room is fine , the staff is nice but - the toilet....

"Friendly staff and comfortable stay"

5
User 13/04/2019

Really lovely staff and really helpful. Allowed us to leave luggage there on day of arrival and departure which was useful! The hotel is perfectly located by Hyde Park and close to Lancaster Gate tube station which made it easy to get around. A lovely pub nearby on the main road as well.

"Theatre visit"

4
User 05/04/2019

Spent the night here on a visit to a London theatre. Just 2 min walk to nearest tube(central line). Very convenient. Very close to Kensington gardens and Hyde Park. Staff were very helpful. Room was good value. Breakfast was excellent.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team, breakfast and the location. We look forward to your next stay. Warm Regards Dovile Vaitkevic Hotel Manager

"Great hotel"

5
Custardbunn, Brunei Darussalam 02/04/2019

Location was superb. One minute away from Lancaster Gate Station, literally next to Hyde Park and only 15minutes walk to the start of Oxford Street. Rooms were clean and had decent space for a hotel quite central of London. Hotel staff were brilliant and very polite and helpful as well.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to leave us feedback about your experience staying with us. I am happy to hear all went well with your stay. We all look forward to welcoming you back in the near future. Kind Regards, Dovile Vaitkevic Hotel Manager

"Friendly, helpful staff"

5
Camper55703478786, Birmingham, United Kingdom 02/04/2019

I only stayed for one night but would definitely stay again. I arrived to drop of my suitcase and was allowed to check in early. Room was clean and tidy, staff friendly and helpful. Good variety of food for breakfast.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your recent stay with us and I am delighted that you enjoyed your stay. Thank you for the kind words regarding the staff and the breakfast. I hope that we'll have the pleasure of welcoming you back again in the near future. Kind regards Dovile Vaitkevic Hotel Manager

"Excellent Hotel"

5
andyf58, Bristol, United Kingdom 02/04/2019

A well situated hotel opposite Hyde Park and easy walk into Oxford St.. Excellent room, which was clean and tidy. Breakfast was excellent value for money and the staff were very friendly and helpful..

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, . Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team, breakfast and the location. We look forward to your next stay. Warm Regards Dovile Vaitkevic Hotel Manager

"Perfect!"

5
gardeberg, Kiruna, Sweden 02/04/2019

Very good location. Very good breakfast. Staff was fantastic! Room was nice and clean and had good temperature. Close to restaurants, pubs and subway. Even close to hop-on hop-off bus. We are very satisfied with our stay!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team, breakfast and the location. We look forward to your next stay. Warm Regards Dovile Vaitkevic Hotel Manager

"Stuffy room, horrendously loud air conditioning, poor shower"

1
JMX_2013, Liverpool, United Kingdom 28/03/2019

The title says it all. The air con in my room sounded like a car alarm going off opposite the bed. I had to keep mine off and overheated in the night because the to became very stuffy, even in UK spring time. Shower had very little power output - took an age to wash. Complained but manager responded he had checked both the shower and the air con and in his opinion both working fine. Poor.

"Best Western Mornington Hyde Park London"

5
Road14472957870, Seattle, Washington 28/03/2019

Hotel is conveniently located two blocks away from the nearest tube station (Lancaster Gate) The neighborhood felt very safe and quiet. The staff was friendly and kind. Room was nice sized with high ceilings, but the bathroom was very tiny. Stayed for 8 days and would return for another stay.

"3 nights away"

5
User 22/03/2019

Can't praise the staff enough of this hotel. They genuinely want the best for their guests and will go the extra mile to ensure it happens. Will be recommending this hotel to all our friends. Great location, good breakfast, had a great few days. Will definitely be back.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team, vreakfast and the location. We look forward to your next stay. Warm Regards Dovile Vaitkevic Hotel Manager

"Great find"

5
jaki c, Hereford, United Kingdom 21/03/2019

We stayed here for 3 nights it's a great hotel with professional friendly staff, and the service was spot on from check-in to check out. The room was small (expected that in London) but clean and had everything we needed. Bed was comfy and we didn't experience too much noise from the other residents (we were in room 308). Location wise it was perfect for us, just minutes away from Lancaster Gate tube station and the 274 bus stop (for London zoo). We're already planning another short break later in the year and will book this hotel again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team, comfortable bed and the location. When you decide to come back please do not hesitate to contact us directly in order to get the best available rate. We look forward to your next stay. Warm Regards Dovile Vaitkevic Hotel Manager

"Great location, comfortable hotel."

5
Huw J, Pembroke Dock, United Kingdom 21/03/2019

Stayed here for 2 nights. The hotel is comfortable, spotlessly clean, helpful staff, nice breakfast and all for a very reasonable price. The location is brilliant for exploring central London and I will stay here again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, thanks for highlighting the team, breakfast and the value for money. We all look forward to your next stay with us. Warm Regards Dovile Vaitkevic Hotel Manager

"Good standards well kept up"

5
linetn358, Oslo, Norway 20/03/2019

Over the last couple of years, I have stayed twice at this hotel. In 2018 I booked it simply because of the location, but once we arrived we enjoyed it very much- then stayed again this January simply because this hotel is a good place to stay. Again, we got a comfortable room with an amazingly clean bathroom, with soft towels and pleasant toiletries. Indeed, the whole place is kept very clean and tidy..Old building, but well maintained. The reception area with the library bar is so nice and welcoming. The hotel staff are friendly and helpful, and make their guests feel at home.The breakfast experience is excellent. The coffee is good, and there is plenty of food to choose from for both meat lovers and vegetarians..The breakfast area is kept clean and in good order at all times, and the buffet is continually refilled, so the morning "rush hour" runs perfectly smooth. I really appreciated how the breakfast staff take great care to create the best possible start of the day for their guests. You will always get a smile with your coffee, no matter how busy these ladies are. This hotel is clearly run with a keen eye for the importance of good quality in all details. It is nice to see such good standards well kept up.

"Fantastic "

5
User 17/03/2019

I would like to give a special thank you to Ewalina at the restaurant. Despite showing up to breakfast with only 2 minutes, she gave us fabulous service throughout (way past the breakfast end time) and even asked if we wanted to order anything off the menu!! She was so sweet! Side note: the breakfast is well worth the 10 pounds :) All in all, a great and clean hotel.

"A great Place to Stay"

5
wander6606, Dayton, Ohio 15/03/2019

My granddaughter and I stayed 3 nights at Mornington. Before seeing the hotel I was a little concerned because of some past reviews. Let me tell I don't know what these people were taking about. I was in rm 208, it had a completely renovated bathroom. nice size sleeping rm. It has a safe, iron and board, TV, blow dryer and extremely clean. What else can you ask for? The light meals/snacks are amazing, plus available for 24hrs a day. I was concerned about arriving late at night and being hungry, no problem. The selections are a little limited, but great. It's across the street from Hyde Park, walking distance to the Hop On Hop Off Bus, Underground and shopping. I am 74 yrs old and in a walking cast because of a broken ankle. No problems getting anywhere.

"Top location - Comfy beds!"

5
User 14/03/2019

Very close to the coach station, surrounded by AMAZING cafés. The hotel is small but cozy with VERY comfortable beds. Shame there wasn't a coffee machine in the room though. Reception is very friendly and helpful. We'll definitely come back!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Urlittlepotato, Thank you for taking the time to leave a review following your recent stay with us at Best Best Western Mornington Hotel. I am delighted to see that you enjoyed your stay, and we all look forward to welcome you back. I can assure that you will receive a very warm welcome back from our team. Warm Regards Dovile Vaitkevic Hotel Manager

"Perfect location!"

4
NeilElaine, Campbell River, Canada 14/03/2019

What a great little hotel in the perfect location! We were close to both Hyde Park and a Tube station so we could get around London very easily. It was a well maintained hotel - the room was small but that is typical for an older London hotel. The staff was very helpful with city information and supplying us with wine glasses and ice etc. The only minor complaint is that we did not know we would be charged for TV viewing.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear NeilElaine, Thank you for your feedback following your recent stay with us. Glad to hear that you enjoyed the location and found the staff helpful. Regarding the tv charges, I am very surprised that you have been requested to pay for that. Being a 4* property we would never ask our guests to pay for this, therefore if you could please contact me by emailing to dovile@mornington.co.uk and I will look into this further. Thank you and hope to hear back from you. Regards Dovile Vaitkevic Hotel Manager

"Excellent"

4
SteveJan56, Somerset, United Kingdom 11/03/2019

Good base to explore London. Only approx. 30 minutes through Hyde Park and main streets to Leicester Square. The hotel has a small library bar lounge area that is run by the reception staff so if busy there may be a wait. All staff are friendly and attentive. Would recommend to anyone to use as a stay to see the sights or shows. Nearby Lancaster Gate tube and on main bus route of Bayswater road

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear SteveJan56, Thank you for taking the time to review Best Western Mornington Hotel following your recent stay with us. I am pleased that you enjoyed your stay with us and the staff has looked after you. Thank you once again. I do hope that you'll return soon. Warm Regards Dovile Vaitkevic Hotel Manager

"Best Western Stay"

5
User 11/03/2019

Booked a room using Best Western points. Was then upgraded to an even better room on arrival with a complimentary drink and snack. Very nice clean hotel with friendly staff. Also a great location. Would stay again!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to leave a review following your recent stay with us at Best Best Western Mornington Hotel. I am delighted to see that you enjoyed your stay, and we all look forward to welcome you back. I can assure that you will receive a very warm welcome back from our team. Warm Regards Dovile Vaitkevic Hotel Manager

"What a great boutique hotel and great convenient location."

5
D5797RFbriand, Bridlington, United Kingdom 06/03/2019

We stayed overnight ahead of our flight to Hong Kong and have to say we had a very pleasant stay. Reception staff very welcoming rooms clean and beds comfortable. Breakfast was good value and the staff in the small restaurant were very polite and attentive. Thank you

"Great hotel"

5
User 04/03/2019

The hotel located in a perfect place to enjoy London. We stayed in the hotel for 4 nights and had a great time. Especially I'd like to mention the great stuff of the hotel for being so understanding and helpful. I've lost my mobile phone on the way back to the airport, and the great stuff located the cab driver, took from him the phone and sent via air mail to me. I'll definitely will come there again.

"Staff freindly hotel clean manned reception"

3
janetrA6858IF, Liverpool, United Kingdom 20/02/2019

Stayed here and found it fine for a few nights. Disappointed in bathroom as step up into the shower through narrow opening next to a radiator. As it's natural to hold onto something to step down the radiator is a possible place to end up being burnt. I personally do not like spicy food so disappointed in bar or room service menu as it is either Curry Chicken Tikka Masala Chilli Con Carne or Moroccan Beef. Cannot understand why only one bedside table in room which is a pain. Handy for Lancaster gate tube. Please note it is opposite the Corus Hotel down the side rd. Rooms checked each day and bed made. In all a present stay it just needs a few things tweaking. Cafes and pub at back of Hotel.

"Peace and quiet"

5
Peter Y, Mullingar, Ireland 19/02/2019

Lovely little hotel set just off Kensington Park, it is set up as a B&B as the restaurant is only used for breakfast as there are no lunch or dinner menus available. This is not a problem though as there are pubs and restaurants within a 5 minute walk. One of the few hotels that provide a full bath sheet. Friendly helpful staff and great location.

"Bayswater"

4
Halvors95, Trollhattan, Sweden 15/02/2019

Small and cosy jotelf in bayswater. The rooms are quite small and no working desk only a bed. Breakfast is English style and I guess that's ok. White beans taste the same wherever and bread is not their main focus.

"A disappointing transfer to another hotel"

2
User 11/02/2019

We were all set (and excited) to stay at this hotel on the final leg of our UK trip. I had only been to London once before and knew I wanted to be adjacent to Hyde park this time around as I was in Earls Court on the previous trip. When we arrived at the hotel and dragged our very heavy bags up the stairs to reception, we were informed that we could not stay there due to booking errors and would be staying “just the other side of the park”. They kindly put us in a taxi and sent us to none other than Earls Court, right across the road from my previous stay. Really poorly done, and poorly communicated.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Mel L, Thank you for your feedback and please accept my sincerest apologies that we could not accommodate you at Best Western Mornington Hotel. As you are already aware due to the system error we have received more bookings then we can actually accommodate, hence we had to re allocate your booking to our sister property at Earls Court. Please accept my apologies if this has created any inconvenience and please be assured that this is not a common case in our hotel. In case if you are planning to return to London please email me directly to dovile@mornington.co.uk and I will be happy to take care after your reservation and offer you a better rate. We all hope to get a chance to welcome you back at our hotel in the near future. Kind Regards Dovile Vaitkevic Hotel Manager

"Good hotel"

5
HilsLeeds, Leeds 06/02/2019

The room was clean, staff were very friendly and breakfast was good. The hotel in a quiet street away from the main road. It was in walking distance of many attractions and the tube. We would certainly book again

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear HilsLeed, Thank you so much for your amazing review following your recent stay with us at Best Western Mornington Hotel. I am really happy to hear that the team took excellent care of you throughout your stay with us and that you will definitely be returning to stay with us once again. We all looking forward to welcome you back. Warm Regards Dovile Vaitkevic Hotel Manager

"Second Time Around"

5
Andrew G, Penicuik, United Kingdom 03/02/2019

Stayed 4 nights arriving 13 January 2019. Had room 406. Worth the score of 5, but two minor quibbles. Our room was a double, but only one bedside table and lamp. Not the end of the world, but mildly annoying. The other quibble wasn't the hotel's fault. On our last night two female guests decided to have a loud and giggly conversation in the corridor outside our room -- this was at 2AM. No consideration for others. Good breakfast at hotel, and all the staff we dealt with were fantastic. Would definitely stay again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Andrew, Thank you for taking the time to review your Best Western Mornington experience. I am really pleased that you loved the breakfast and that all the staff there fantastic. I am sorry to hear that you there disturbed during the night by the loud noise coming from the corridor. I wish we there informed, as the staff would take care after that. We would love to have you back so please let us know the next time you're coming to London,it would be our pleasure to welcome you back. Warm regards, Dovile Vaitkevic Hotel Manager

"Nice hotel and staff, some minor issues"

4
User 28/01/2019

Nice hotel and staff. Minor issues with the room: one ceiling light not working, bathroom sink half working (clogging), TV freezing, very basic breakfast. I negotiated a deal with the manager for a partial refund but this required some negotiation.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear AlbinA36, Thank you for your recent stay with us at Best Western Mornington hotel. Please accept our apologies regarding the maintenance issues you have experienced in the room you have stayed in. I am please to inform that we have fixed all of them as soon as you have mentioned to us, to make sure this do not happen again for our next staying guests. We are happy to see that you still rated us 4 out of 5 and we do hope that we can convince you to return as we usually do so much better. With Warm regards, Dovile Vaitkevic Hotel Manager

"Good standard hotel - nice location"

4
romanlothar, Munich, Germany 25/01/2019

This is a nice standard hotel with a solid service and breakfast, room and bathroom was good. Nothing to get romantic at but all good and solid. Friendly staff. Considering the prices of hotels in London the price we paid for the room (we were upgraded from big room to little suite) pretty little money. We would return there! Thank you very much!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Romanlothar, Thanks for taking the time to share your review. I'm delighted to read you had such an enjoyable stay with us. Your feedback is important to us and your comments are appreciated so we have the opportunity to learn and improve ensuring we continually improve on the high standards of service we deliver our valued guests. We all hope to have the chance of welcoming you back again in the near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Great location "

4
Doron2992, Tel Aviv, Israel 22/01/2019

The hotel is right on Hyde Park! amazing location. 2 minutes walk to the Tube (London subway) 20 minutes walk to Oxford street. the reception staff we're very nice and helpful. Didn't tried the breakfast because it is much nicer (in my opinion:) to find a cute coffee place around the hotel

"London Break"

5
User 18/01/2019

Had a family break over Christmas in London to see a pantomime, see the sights and the lights and do some shopping. Stayed at the Best Western Mornington Hotel which was a great base for exploring from. Really comfy room, really friendly staff and great value.

"Top Value"

5
awhw, Beijing, China 17/01/2019

Worthy of 5-star because of top value for price, and everything exceeds my expectation for the priced paid. The single room I booked is spacious and well-equipped with tea/coffee maker and even ironing board. Good internet, free, but you need log in every 24 hrs. Beautiful lobby and library bar. Newspaper available. 2 minute walk to Lancaster Gate tube, the location is good but not really central, marred by the antiquated tube station that requires some 20 steps walking after the elevator, but bus is available and it is a short walk, one tube stop, to either Marble Arch or Queensway for activities. Definitely will return, as one of 'my London addresses'. Also the best Best Western I have stayed (many).

"Best service"

5
User 16/01/2019

I LOST some earrings in London and they found them in the mornington hotel. I got excellent service from Silvio| Reception Supervisor. Thanks so much!! The hotel is perfect for å weekend stay in London.

"Perfect!"

5
Ewe_G05, London, United Kingdom 15/01/2019

All staff is very friendly and helpful, the room was clean, comfortable bed, the breakfast it was great, with plenty of choise of hot and cold food. Hotel is next to Hyde Park, near to Oxford Street, Lancaster Gate Station and Paddington. Price quality good

"Worth 110 pounds per day"

5
User 13/01/2019

Everything was good about this place. I wish, if they offer pick and drop t o hotel as well. I stayed there in July. The ambience was very beautiful, main prime location and staff was so friendly. Everything was upto the best.

"Bare room"

4
Daleseater, Leeds, United Kingdom 09/01/2019

Not a great hotel but typical of many available in London. Room like a cell (and this is an executive room). Absolutely no pictures to keep one company . Still it's only a short sentence....hopefully. Convenient cell for the tube though, although pricier than most prisons

"Great location "

5
lesleyw299, Hastings, United Kingdom 28/12/2018

We stayed here as we were up in London to see a show. What a great find! Even though it was a “compact” room it was a lot bigger than other London hotel rooms we've stayed in! Comfortable bed, nice bathroom/shower with lovely towels. Lovely helpful staff who checked us in and out and served in the Library bar. We had a room only booking, so can't comment on what the breakfast was like ( we popped round the corner to have our breakfast!). Located right near to Hyde Park, it's in a great location. An easy walk into the West End or get the tube (Lancaster Gate is just around the corner). Will definitely book again when we next need a room in London.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear lesleyw299, Thank you very much for your lovely feedback following your recent stay with us at Best Western Mornington Hotel. Every process we have in place is aimed at providing our guests with an unforgettable hotel experience and I am glad to see that we succeeded. We all hope to have a chance to welcome you back in a near future. Warm Regards Dovile Vaitkevic Hotel Manager

"very good location, excellent breakfast, friendly"

4
User 22/12/2018

The rooms need to be more spacious, but have stylish furniture.Also cleaningness is needed behind the beds.The beds need to be more steady and without making noise.The bathroom is too small, with clean and soft towels, and good amanities.The breakfast is excellent.The staff is friendly and polite.The wardrobe is too small.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Irini T, Thank you for taking the time to share your experience of your recent stay with us here at Best Western Mornington Hotel. I am pleased to learn that you found our breakfast and staff excellent. Thank you also about your comments regarding bed and cleanness. I have passed your comments to our executive housekeeper and she will investigate this further. Merry Christmas and I do hope that we will get a chance to welcome you back in a near future. Kind Regards Dovile Vaitkevic Hotel Manager

"WORST HOTEL IN LONDON AVOID AT ALL COSTS"

1
User 14/12/2018

WORST HOTEL IN LONDON AVOID AT ALL COSTS Best Western Mornington, 12 Lancaster Gate, London, W2 3LG A reservation for this hotel was made online and paid for in full by my company. I arrived at the hotel at around 20:30. On arrival at the reception I was told to provide my details which I provided, I was then told to provide a debit or credit card for payment despite the room already being paid for. When explaining this was told that I would need to provide a credit card even if my company had already paid to pay again, and in case we damaged anything or used the mini bar (the rubbish hotel doesn't even have a mini-bar). Then paid again on credit card and went to the room to find it covered in rubbish, clothes and peoples stuff. Unbelievable. My company have emailed the manager at Best Western Hotel to ask for a refund (we paid twice) and an apology and they have not even responded. Very rude - disgraceful staff in the worst hotel in London. Thank god we didn't book this for a client. WORST HOTEL IN LONDON AVOID AT ALL COSTS

Byron_Wilson, General Manager at Best Western Mornington Hotel, responded to this review
Greetings LR P, Thank you for the feedback. Once again I would like to apologise for not ensuring that you were aware that you were required to show the card that you paid with on arrival when you made your booking. We do this with every guest. It is not a personal thing and due the significant volume of stolen and fraudulent Credit Cards in use in London. Verifying the Credit Card and the transaction using a Chip and pin machine is the safest way of ensuring that the transaction is genuine and authorised. We do this for both your own and our own protection. As previously discussed we have refunded you in full for your stay. Kind Regards Byron Wilson General Manager

"Very comfortable stay with great access to tube and Hyde Park"

4
Taffy S, Wales 07/12/2018

Stayed for 3 nights at this hotel beginning of December. The check in was very quick and easy with polite staff who rang the room about 10mins after we arrived to make sure everything was ok. The room was the most spacious room we have stayed in in London in recent years - it was an Executive room with all your usual appliances. The bathroom was clean and tidy albeit a bit small but we are yet to find a room in London in this cost range with a big bathroom so we managed well enough. On our 2nd day, room service turned up about 4.30 as we had arrived back for the day before going out again shortly after. We asked for the maid to come back after 6pm however no-one arrived and we woke the following morning having to go downstairs to get some milk and more condiments for a coffee in the room. Whilst i'm on the subject, we found the hotel a bit of a maze to get around as there are several different levels on each floor and although room numbers are marked up, the lifts/staircases/toilets are a bit more abundant. We paid for a full breakfast for each morning which was satisfactory but not overwhelming. Items were put out in short bursts and on occasions we found ourselves waiting 5 minutes for items to be replaced when they ran out. It wasn't really an issue though and it is a small observation only. The hotel itself was in a quiet area but well lit. It was also very quiet in the room and we couldn't fault the silence we had when sleeping. We were able to store our bags in a secure area after checking out for a few hours as we had time to kill and this was done without an issue. The hotel is about a 10 minute casual walk from Paddington station and a few minutes walk from Lancaster gate central line tube which was ideal for us. There are a few pubs that serve food only a matter of a minutes walk from the hotel. All in all, we had a very nice stay at this hotel and come next year, we wouldn't have any reservations about staying here again. It was everything we wanted and would definitely recommend this hotel to stay at.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Taffy S, Dear Susan , Thank you very much for your recent stay with us and such a great review. I do hope to have an opportunity to welcome you back personally next year. Warm Regards Dovile Vaitkevic Hotel Manager

"Absolutely loved"

5
User 02/12/2018

Stayed here recently. Very central location, quite close to Lancaster gate tube station which is a few stops from all major attractions. Loved the library bar. Staff very helpful and friendly. Would definitely stay again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Aisling B, Thank you very much for your lovely feedback and we are glad you enjoyed your stay with us at Best Western Mornington Hotel. Every process we have in place is aimed at providing our guests with an unforgettable hotel experience and I am glad to see that we succeeded. We all hope to have a chance to welcome you back in a near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Small rooms, ok location"

3
humen1989, Al Muharraq, Bahrain 28/11/2018

The staff were very nice, the whole hotel was clean, however the rooms were very small, and the location is mot so great, it was ok at best, Hyde park is within walking distance but from the Italian gardens side

"Great location - small room"

3
X6855OAjuliec, Newtown Square, United States 28/11/2018

The hotel is in a great location to visit London. Close to Underground. The rooms are just a bit dated and need upgrading. I found the beds extremely small and mattress was weak. The front desk staff was very kind and very helpful.

"Disgrace - AVOID!"

1
First L, Christchurch, United Kingdom 27/11/2018

Arrived for check Sunday Novemeber 25th 11am and a blonde woman just walked off and completely ignored us walking to the back office instead, so went to sit in bar for 5 minutes, came back and an Eastern European woman failed to read any of the advisories on the booking, namely that we had booked and paid for breakfast, that the card i presented was the one i had used for the reservation and that we had booked and paid for an executive room only to be given a standard one 207, the room didn't feel quite right from the start basic 3 star no mini bar, no view, a shower so badly designed you end up flooding the room if you want to spend anymore than 1 minute inside, just got on with it as did not want to make a scene and was to busy with things to do in London being my girlfriends first visit there. Cue a few hours later approx 5pm that we learned, we were situated next to a rowdy group of drunk Scandanvian old women,then went out to eat, tried to sleep but were woken and had to call reception to complain several times, around 11pm, disturbed night sleep for me and partner, left a bad taste on what was her first trip to London and my first time and last time trusting Best Western group before going back to Grange Hotel group in future. Only on my return home did we have time to digest what was promised with what was offered and it was probably best for all i did not get to angry at the hotel and further ruin my girlfriends weekend as the tourist element of the trip outside the hotel was enjoyable at least.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear First L, Thank you for taking the time to review your stay at Best Western Mornington Hotel. I am disappointed to read that your`s experience with us did not live up to your expectations. We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case. I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to ruginyte@mornington.co.uk or give me a call on 02072627361. I do hope to have the pleasure of hearing from you. Kind Regards Dovile Ruginyte Reception Manager

"Ok stay "

3
sarahomalley84, Stockton-on-Tees, United Kingdom 26/11/2018

Great location and easy to find. Rooms are small but have comfy beds and there are tea/coffee facilities in the room. We left a sign outside our room for breakfast in bed but nobody took it so we had to go up for it which was a shame. It was very noisy in our room and we could hear music till 3am from a near bar.

"Close to tube, convenient"

3
Amanda B, Limerick, Ireland 25/11/2018

Our room 204 was disgracefully small.. located in a hall under the stair case... people walking up and down the stairs like it was over your bed...and at times like they wer in your room. we were awoken by a gentleman falling down stairs as he missed his footing coming from the floor above when he opened the door straight onto the down step of the stairs and landed in a heap at the foot well .. stairs a very dangerous, yes you thick carpet but it need causes your footing to slip as its so steep and the step isnt wide enough. In the room i literally had to turn side ways to pass the bottom of the bed... there was a weird step between bathroom and bedroom which was a danger also. My sisters room 409 was up in the attic freezing cold, corridors were also freezing.. heating wouldn't work 1st night and wasnt great the other night. The flooring outside their room creaked so much as people turned the corner it sounded like the person was gonna come in the door. Selection at breakfast was ok.. when food ran out it wasnt replaced. Milk and food should be labelled accordingly..

"Great hotel, location & staff"

5
User 25/11/2018

We stayed for two night in November 18. The hotel staff were very friendly, the room was modern and spacious and very clean. The location is ideal for shopping, sights and a walk in Hyde Park. Would certainly recommend and certainly go back!

"Nice but no too fancy"

3
Micexpert, Rome, Italy 21/11/2018

Very expensive room and also very tiny. There was any space to literally move in the room. The breakfast was good (continental breakfast). The location is great and the personnel very friendly. I had a little issue with the heating but it was solved quite well.

"A disappointment "

2
143GordonB, London, United Kingdom 13/11/2018

The room did not live up to my expectations. In fact I thought that I was in a two star hotel. There was a nice view out of the window and that is it. The bed was not comfortable and the room was not one that I would want to spend much time in. Breakfast was a buffet and was ok. I would only return as a last resort.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Mr Gordon, Thank you for your recent stay with us and your feedback. I'm sorry to hear that your stay did not live up to your expectations, please rest assured I have shared your feedback with the team to review. I would like to apologise once again that your stay has not met your expectations, but I do hope this experience does not deter you from staying with us again as we would like to restore your faith in our services. Hope to get a chance to welcome you back in a near future. Kind regards, Dovile Ruginyte Reception Manager

"A hidden Gem"

5
Companion53909103006, Safety Harbor, Florida 13/11/2018

Very nice place to stay. Great value for your money. Excellent location. Clean. Nice atmosphere. A great breakfast. Very helpful and friendly staff. Room was good size and functional. Would recommend it to friends and family.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your recent stay with us and your feedback. I was thrilled to read your review following your recent stay with us and I am always pleased to hear such a positive feedback on not only the hotel but also about the team who works very hard to make sure all our guests has a great experience. I will certainly make sure to share your feedback with the entire team. Hope to get a chance to welcome you back in a near future. Kind regards, Dovile Ruginte Reception Manager

"Rooms ok, breakfast was disappointing"

4
User 13/11/2018

Rooms are ok, good location, staff are friendly but the breakfast was a disappointment, the hot food wasn't hot even when they started serving at 7:30 on a Sunday. Tables were not cleared whilst you were having breakfast and you ended up with no space left very quickly

173dovile, Manager at Best Western Mornington Hotel, responded to this review
I'm glad to read your review following your recent stay with us and I am always pleased to hear such a positive feedback about the team who works very hard to make sure all our guests has a great experience. Please accept my apologise regarding breakfast. I will certainly make sure to share your feedback with restaurant team. I do hope this experience does not deter you from staying with us again as we would like to restore your faith in our services. Kind Regards Dovile Ruginyte Reception Manger

"excellent stay"

4
User 13/11/2018

I enjoyed being therethe place is nicestaff are greatservice is goodlocation very convenientprice and rate is suitablefood is greatlibrary is warm settingroom is convenientfriendly location and staffvery nice

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear M Haider, Thank you for taking the time to share your experience of your recent stay with us here at Best Western Mornington Hotel. I am pleased to learn that you found our breakfast and location to be fabulous and staff really helpful. I do hope that you would stay here again. The team and I look forward to welcome you back. Kind Regards Dovile Ruginyte Reception Manager

"London trio"

4
Explore20173900294, Canton of Basel, Switzerland 11/11/2018

Great stay, good facilities in the room, quiet, friendly staff. There was no apparent room service but food is served at the bar downstairs and it's cheap and tasty. Only 15-20 minutes walk to Oxford Street, 2 minutes from Hyde Park.

"Excellent accomodations"

5
esperanzao258, Seattle, Washington 08/11/2018

Good fish and chips at The Swan, a 2 minute walk from hotel. Pub atmosphere with live music. Close to Buckingham Palace, several close by restaurants and bars, coffee shops and local corner stores. Good area

"Good hotel"

3
Carla P, London, United Kingdom 08/11/2018

Stayed at this hotel last month with 3 friends, beds were real and comfortable, room service was good and breakfast good too. They had free parking which was great and not much fuss at all. I do recommend this place, worth price wise

"Great hotel in a nice area"

5
826aileenp, DARTMOUTH, Canada 05/11/2018

This hotel is in a perfect location. It is adjacent to Kensington Gardens/Hyde Park. There are restaurants nearby, and the tube station is a short walk. The hotel was very clean and all of the staff very pleasant and helpful. It is close to Paddington Station for the Heathrow Express.

"Nice place to stay and feel at home."

5
Tour46311489425, Rucphen, The Netherlands 29/10/2018

A good place as base for going out in London. Good rooms and excellent service ( especially from Marius who is doing his best taking extra effort to make you feel at home) breakfasts where also good with constant refills of the food and drinks by the personel.

"Hard to judge"

3
Ceri g, Swansea, United Kingdom 26/10/2018

It's hard to judge this hotel so average 3 seems fair to me. Positives: It's very near Paddington and close to Lancaster Gate. Staff were friendly. My room was clean and tidy with everything I needed. The breakfast had a wide range of choices and stacks of healthy choices as well. Negatives: Yes, I had a single room but it's in the basement and very small. The air con was pathetic so it got very stuffy, and with various noises everywhere meant I didn't have a great night sleep. There was no space to do work on my laptop at all. Although the choice at breakfast was amazing and it tasted great, it was a little bit cold. Guess there's a few more negatives than positives.

"Beautiful hotel...horrible room"

3
nandy675, Forestdale, Massachusetts 23/10/2018

The room was a cell. It was like being in prison. No bureau; no mirror in room.Great amenities...hot water pot with coffee and tea; iron and board; hair dryer; comfortable bed.Fabulous staff. Don't use the hotel driver service.Do buy the breakfast. Do go to the Le Mitre Pub around the corner.

"Conveniently close to the tube"

3
User 21/10/2018

The room is so small that you cannot move properly. The hotel is contently close to the tube so easy access to any tube. The room is very clean but the room is outdated which needs renovation. Otherwise the staff are friendly except from one of the staff who embarrassed one of my friend regarding her credit card.

"This hotel is very close to Hyde Park and to buses and underground."

4
emcarter, Leduc, Canada 14/10/2018

The location is excellent. The hotel rooms are well maintained and the housekeeping staff are excellent. The rooms are small as is the elevator. We had difficulty maintaining an internet connection and the hotel was working to fix the problem. The front desk staff were also very helpful and accommodating. I liked that they always had water in and carafe on the front desk for guests.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Emcarter, Thank you for your recent stay with us and a 4* review. It is great to hear on how you enjoyed the location and the room. I am glad you had an amazing stay, the team will be thrillred to read your comments. We shall look forward to welcoming you back in future. Warm Regards Dovile Vaitkevic Hotel Manager

"Lovely hotel near Paddington station"

4
ANITASF, San Francisco, California 13/10/2018

The entry room and lounge were very charming. It felt lovely to be there. Our room was nice, not too small but not large either. The hotel staff was gracious and accommodating. It was close to the Kensington Gate tube stop.

"Great location, professional staff"

4
Jude085, Belfast, United Kingdom 12/10/2018

Ideal spot, less than 10 mins walk to Paddington station, surroundings relatively quiet, felt safe as lone traveller. Hyde park 2 mins walk. Staff very polite and professional. Room tiny...but clean and comfortable. Wouldn't hesitate to choose this hotel again for future trips

"Best Western a great choice for London"

4
User 11/10/2018

The location next to Hyde Park was excellent for walking to just about every place we had in mind to explore, great eating spots around like the Mitre and The Swan, The staff were excellent and knowledgeable.

"Not a 4 star hotel"

2
Pedro Jose G, Quito 11/10/2018

Room was not ready at arrrival and gave us a cheaper room. We stayed one night in one room, and had to change next day , both rooms do not have windows so they are depresssing, even as they were the most expensive suites in the hotel.Internet stopped working for 50% of time contraste

"Pleasant stay"

4
HappyCamper458, Germantown, Maryland 02/10/2018

The location is convenient to the tube. Staff is accommodating and helpful. The property is clean and the area is safe. Everything is in good working order and well maintained. Interesting architecture and history.

"Excellent Stay"

5
Rhonda K, Venice, Florida 01/10/2018

Everything about this hotel was great. We found the location to be a great spot. We were very impressed with everything, especially the breakfast. All employees were helpful and friendly. The room was very comfortable with all the amenities.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Rhonda K, Thank you so much for sharing this wonderful review about your stay with us. We very much look forward to welcoming you back to Best Western Mornington Hotel. Warm Regards Dovile Vaitkevic Hotel Manager

"Centrally located, friendly staff - room decor a little tired"

3
Hed79, Hebden Bridge, United Kingdom 28/09/2018

Stayed here with business for just one night. They have an unusual policy that the card that was used to reserve the room and pre-payment (ie non cancelable) has to be present when checking in. This was not possible as our company had booked and paid for the room. Therefore we had to pay, and the previous credit card had to be refunded!! Given that there is no mini bar in the room, it was odd why this was needed along with pre-authorisation? I had a room in the basement, which would be a struggle to get to if I had more luggage. Room was large and spacious, but decor was tired with peeling paint. Bed was not very comfortable but a good size. Bathroom was tiny but had plenty of towels. The shower head was not secure so it was difficult to shower with one hand holding the shower head to stop water spraying everywhere. Did not try the breakfast which was offered complementary after one of our party was not happy with the size of their room. WiFi worked well. Staff were extremely polite and helpful. The hotel is in a excellent and central location. Good hotel for its location if a little pricey.

"Corus hotel loss"

5
ed c, Bridgend, United Kingdom 14/09/2018

stayed at the mornington.. was all really good .. breakfast superb. comfy bed. air con worked. across the road from Hyde park so perfect location. few minutes walk to Lancaster Gate tube station complimentary mobile phone to use while out and about.. plus.. ring worldwide free of charge..we usually stay at the Corus about twice a year. well guess not from now on .. a recommended place to stay ...

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to share your experience of your recent stay with us here at Best Western Mornington Hotel. I am pleased to learn that you found our breakfast and location to be fabulous and that you would stay here again. It will be our pleasure to welcome you back to us. Please do not hesitate to contact me directly by emailing to dovile@mornington.co.uk and I will be happy to look after your booking and apply a better rate. The team and I look forward to welcome you back. Warm Regards Dovile Vaitkevic Hotel Manager

"I love the team at this hotel, the beakfast and the rooms stay whenever in London"

5
User 13/09/2018

Although not the cheapest place, I love the atmosphere the team here are really welcoming and friendly and can not do enough for you, and remember who you are... lovely breakfast with freshly cooked sections if you prefer, again lovely staff, great relaxing environment good rooms, I stay here when ever I can when traveling to London

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Tracey, It is always a pleasure to read comments like yours especially when the guests compliments your team. Everyone there thrilled to read your feedback. On behalf of all the team, we hope it won't be too long before we have the opportunity to welcome you back to Best Western Mornington Hotel. Warm Regards Dovile Vaitkevic Hotel Manager Warm Regards Dovile Vaitkevic Hotel Manager

"Nice hotel in lovely area, poor wi fi among other issues."

2
Jim M, Dundee, United Kingdom 12/09/2018

Stayed here for one night, nice location in Lancaster Gate, hotel is of modern decor and fittings, very small rooms, we had an upgrade to family room, not sure what size of family ? Double bed and sofa that took up all the floor space. Very noisy with air conditioning system supply pipes outside room, room window looked onto bare walls with large noisy pipes facing. Had difficulty booking in, receptionist had difficulty understanding my booking arrangements, wi fi was very poor on both days, my wife also had difficulty accessing gym facilities. I would struggle to recommend this hotel.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jim, Thank you for your recent stay with us and your feedback. I am not sure if you are planning to return to stay with us but please rest assured I have shared your feedback with the team to review. I would like to apologise once again that your stay has not met your expectations, but I do hope this experience does not deter you from staying with us again as we would like to restore your faith in our services. Hope to get a chance to welcome you back in a near future. Kind regards, Dovile Vaitkevic Hotel Manager

"Excellent"

5
Chris C, Warwick, United Kingdom 07/09/2018

My wife and I stayed in room 401 whilst celebrating our Wedding Anniversary. What a dream find this hotel was. Customer service from all staff was outstanding.The room and bathroom very clean and tidy and quiet, bed very comfortable. We will be recommending to friends and family and are looking forward to our next stay.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Chris, Thank you very much for your 5 star rating review you have given us following your recent stay with us at Best Western Mornington Hotel. It is very encouraging to read that you found the customer service outstanding, the room clean and a hotel being in a great location. I look forward to sharing your comments with the rest of the team. We really hope that we will have an opportunity to welcome you back in a near future. Kind Regards Dovile Vaitkevic Hotel Manager

"Friendly and helpful staff clean and well designed room and lobby"

5
unmemfeo, Sydney, Australia 04/09/2018

Love everything from layout of the hotel to room to WiFi connection was good. There's a handy mobile which I can use and noise proof windows too. Breakfast was great, good variety. Lancaster Gate is closest

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you so much for sharing this wonderful review about your stay with us. We very much look forward to welcoming you back to Best Western Mornington Hotel. Warm Regards Dovile Vaitkevic Hotel Manager

"Location, location, location"

4
Colin B, Little Mill, Pontypool, United Kingdom 03/09/2018

Found this small hotel through a deal that was being offered. Couldn't have been a better location. It is within a walking distance of Paddington station and is close to Hyde Park, Kensington Gardens and the Royal Albert Hall. Rooms are on the small size, but are comfortably furnished and clean.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Colin B, Thank you very much for your 4 star rating review you have given us following your recent stay with us at Best Western Mornington Hotel. Is very encouraging to read that you found our rooms clean and a hotel being in a great location. I look forward to sharing your comments with the rest of the team. We really hope that we will have an opportunity to welcome you back in a near future. Kind Regards Dovile Vaitkevic Hotel Manager

"My favourite hotel"

5
lena312, Stockholm, Sweden 01/09/2018

Unfortunately we could not stay in our favourite room this time which was a bit disappointing as we had booked 8 months in advance. Our room this time was OK but a little too noisy for me. Otherwise this hotel is great. Breakfast is excellent with lots of choises. It is very clean, the towels are thick and the beds are firm. Silvio in the reception is fantastic.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Lena312, I am so delighted to read that your stay with us was great once again.??Thank you for complimenting Silvio. I am sure he will be over a moon as soon as reads your feedback. ?My team and I look forward to welcoming you back in the very near future and once again thank you for taking your time to write such a fantastic review.? Kind regards Dovile Vaitkevic Hotel Manager

"Simple hotel near Hyde Park and Notting Hill"

3
Corine07, Brussels, Belgium 31/08/2018

The situation in a quiet neighbourhood is really nice. It is really closed to Hyde Park, many transports are around and Paddington Station is at a 10 min walking distance.The staff at reception was very nice! Thank you.The room is a bit too small.And our room (307) was very noisy, because it is just next to the lift (noise of clients at any time + noise of the lift) and the room window was with no view except aeration tubes really noisy.The air conditioning is a bit old and noisy but working.Cleaning of the room should be improved. We stayed 3 nights and had to put the dustbins in the middle of the room so that they would be emptied....Very good point for Handy! This smart phone was really easy to visit the city and surroundings.Breakfast is good. The only point to mention is that it is on level -1 with no day light.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Corine07, Thank you for taking your time to review your stay. We are indeed ideally located, a stones throw away from the beautiful Hyde park and all the main tourist attractions. Our friendly team is an asset and big thank you for your high recommendation. We are all looking forward to welcome you back in a near future. Kind Regards Dovile Vaitkevic Hotel Manager

"Good hotel in good location."

4
RedveeStHelens, St Helens 29/08/2018

In London for the weekend when stayed at this hotel. Location is very good with tube station nearby. Very clean and tidy room although on the small side. Staff were very professional and courteous. Breakfast was buffet style and had many options.

"Very happy Guest"

5
wils0ntj, Wellington, New Zealand 25/08/2018

Totally recommend Best Western Mornington Hotel in Bayswater.the hotel, the rooms, the service and the buffet breakfasts were all fantastic.The hotel is less than 5 minutes to Lancaster Street tube station, a 5 - 10 minute walk to Paddington tube and over ground rail. Less than 5 minute walk to Hyde Park.

"Three night's stay"

4
marilynn22018, Las Vegas, Nevada 25/08/2018

Very nice hotel & location is very good, across from Hyde Park. Good rooms with comfortable beds. Reception staff was very helpful with maps and very nice. Breakfast was provided & very nice. But, ordered a taxi to airport & ended up with hired car & was more expensive.

"Just right!"

5
DenverTraveler55512, Denver, Colorado 21/08/2018

I had a great stay at the BW Mornington - my room was a single on the 2nd floor facing north. It was very quiet - I could even leave the window open. The twin bed was comfy and I appreciated the extra pillow. The room had everything I needed and was even a little less cramped than other London hotels I've stayed in. Breakfast was great. The staff were friendly. Truly - no complaints!

"Nice hotel for a family or couples trip"

5
User 14/08/2018

Very nice hotel in a nice and quiet neighborhood close to Hyde Park. Walking distance to oxford street. Close to Lancaster gate underground station and a short walk from Paddington train station. Nice reception area, good breakfast, nice rooms.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear Cecilie, thank you kindly for take the toime of leave us a review. We're glad to hear that you enjoy your stay with us. We hope to guest you again any time soon. Until then all the best.

"Good Value / Good Location"

4
Bwyd2015, Jersey, United Kingdom 13/08/2018

I stayed at the Mornington for three nights. I wanted when booking a hotel that was both clean and comfortable with good access to the Central and Jubilee Lines. This hotel ticked the box on all three. My single room was on the 5th floor and had most of the things I require for a stay of this type. Plenty of electric sockets to charge i-pads, phone, cameras etc. Plenty of TV choice, but sadly no Sky Sports channels. The bathroom was a good size and my only criticism was the shower floor was dangerously slippy if you used the complimentary shower gel. This was a single room booking and I therefore had a single bed. Often I find hotels will provide rooms with a double bed for a single occupancy booking. Not a problem. What I did find very disappointing was the lack of Tea and Coffee making facilities in the room. I travel a lot and often suggest to overseas hotels that they should do what British Hotels do and provide Tea Making facilities. My 5th Floor room was quiet and I had no complaints whatsoever in this regard. Some fellow guests on the 5th Floor however may well have had issues with noise, as some rooms were very close to the lift. Anyone stood talking whilst waiting for a lift would quite easily disturb fellow guests. Best to ask about room location when booking. The hotel is in a great location and is very close to the Central Line Tube. Access to Central London is very good. Hyde Park is close by on foot as is a traditional English Pub for anyone visiting from overseas. Fullers Brewery. My room was very competitively priced, which has led me to grade this hotel as "Very Good". Very good value in particular and an hotel I would consider staying at again.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear guest, thank you for take the time to leave us a review. We're really happy to read all the good things that you have to say about us. We always try to improve so we thank you for your suggestions and we'll take them in consideration. We hope to host you again in any time soon, until then all the best. Regards, Paula, front desk

"Change over"

4
User 10/08/2018

Originally was displeased about change of hotel but found Mornington suited us much better. The staff were very helpful and breakfast excellent. Would definitely chose this hotel again. It was a good area and easy access to tube station and Kensington Gardens just a five minute stroll away.

173dovile, Front desk at Best Western Mornington Hotel, responded to this review
Dear guest, thank you very much for take the time to leave us a review. We appreciated your commentaries about us, we're glad to hear that you like your stay with us. We hope to guest you again soon, until then all the best. Paula Front desk

"Great Location - Great Breakfasts"

4
Susan S, Zurich, Switzerland 05/08/2018

Only one block from Hyde Park and a short walk to Lancaster Station subway & bus stop. A/C was a godsend. The reception staff were very helpful and friendly. Breakfast was luxurious and the room was tidy and quite serviceable. The only criticism I would have is that the beds were a bit hard, but this was a minor thing given everything else. I would highly recommend the Mornington.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Susan , Thank you very much for your recent stay with us and such a great review. I am so pleased you found the staff helpful and friendly. We are so lucky to have such a great team here at Best Western Mornington Hotel. I do hope to have an opportunity to welcome you back in a near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Great hotel."

5
User 05/08/2018

Great position with just a short walk from Paddington station. Easy access to Lancaster Gate tube with Hyde Park just across the road. Very helpful and cheerful staff with the bonus of a superb self service buffet breakfast.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Deborah, Thank you for your stay with us and taking the time to leave a review. I am delighted you enjoyed your stay with us at Best Western Mornington Hotel. We are extremely proud of the team here and all the great feedbacks that they receive, so thank you so much for your kind comments, which I will share with everyone. We hope to see you again in the near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Staff above all!"

4
RnBliss, Rome, Italy 04/08/2018

We really thank you for your hospitality, your staff is wonderful and we really loved their attitude to work, especially the girl who checked us in and checked us out (sorry my dear I'm the worst to remember names!) ;-) The room was clean and large enough to stay 4 nights, the bathroom small but a big shower. We only had problems with wifi one day and above all the parquet that is so noisy, yours and even that of other rooms' near, under and above you! We also had the sensation to dance once entered in the room, like you're drunk and everything is moving around you, I don't know why, maybe the parquet was leaning on the old carpet? In our room there wasn't the minibar but you can ask whatever you want at the reception. A/C works properly and we loved the English-styled living room with books and armchairs like there's Sherlock waiting for someone smoking his pipe! 3 minutes walking from Lancaster Gate station and one of the Hyde Park northern entrances, this hotel is very easy to reach.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear RnBliss, Thank you very much for your lovely feedback and we are glad you enjoyed your stay with us at Best Western Mornington Hotel. Every process we have in place is aimed at providing our guests with an unforgettable hotel experience and I am glad to see that we succeeded. We all hope to have a chance to welcome you back in a near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Dont bother going "

2
User 30/07/2018

Where do I start. So me and my friend had traveled down for a wedding and are two rooms was booked by the father of are mate. We got there to be told we needed his card and the two lady's we was rude and did not seam to understand that it was booked as a gift there was no GM or GMA around to deal with this but we got it sorted they offered us free breakfast I guess it good it was free over cooked worse then a little chefs breakfast. The room was alright nice view but just not the price we payed view rip off not worth the money one bit. Next day the front desk staff being a pain and rude to my friend about a gift card. If I was BW I would look at maybe having better staff and a GM on site not being told oh there not in today you should have one or more so at least there one on ever day. I will not ever book with BW again after having there so called good staff be rude and one more. It's very rude to talk in a different language in front of guess unless you also now the language I found it very unprofessional and rude

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jj S, Thank you for taking the time to review your stay at Best Western Mornington Hotel. I am disappointed to read that your`s experience with us did not live up to your expectations. We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case. I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to dovile@mornington.co.uk or give me a call on 02072627361. I do hope to have the pleasure of hearing from you. Kind Regards Dovile Vaitkevic Hotel Manager

"Great stay"

5
maciek1510, London, United Kingdom 22/07/2018

We spend night in this hotel as we booking restaurant near by. The staff really welcome and happy to help. They always asking to make sure if we OK with everything. Room very clean and good shower . Fab service on breakfast with good customer service. Justyna waiter young lady during the busy time always happy and helpful. We will be back again. Thank you recepcjon for nice surprise;))

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Maciek1510, Thank you for taking the time to share such a positive comments following your recent stay with us here at Best Western Mornington Hotel. I have shared your feedback with the entire team , Justyna in particular in this case, who look forward to welcoming you back to Best Western Mornington Hotel on your next trip to London. Warm Regards Dovile Vaitkevic Hotel Manager

"Excellent stay overnight;)"

5
iwonek27, London, United Kingdom 22/07/2018

We stay with my husband overnight on are wedding anniversary. We really like the room and location of the hotel.In the lobby they have bar where you can seat and have you drink. Recepcjon staff really nice and friendly. Iwona and Dovile with very good customer service. In the room they make for us nice surprise on are anniversary. Clean room good quality towels . Breakfast very good . Excellent service Justyna waiters make my day, always smiling happy to help asking if we want more Coffee , very fast with good manners. Definitely will be back again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Iwonek27, Thank you for choosing Best Western Mornington Hotel to celebrate your Wedding Anniversary and for all your kind words. Everyone in a team who helped to make your stay so special, were delighted to find that you had such a great stay. We look forward to the pleasure of welcoming you back whenever you are next time in London. Warm Regards Dovile Vaitkevic Hotel Manager

"Great stay near Hyde park"

4
Briddop1966, Crewe, United Kingdom 19/07/2018

Room was clean and comfortable. Staff were brilliant especially Silvio - nothing was too much trouble. Breakfast was good but a bit hectic one morning when they were catering for a crew filming next door.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Briddop1966, Thank you for sharing this fantastic review of your recent stay here at Best Western Mornington Hotel. I am extremely pleased to learn that Silvio made you feel so special and made your stay special. I look forward to share your feedback with the whole team who I know will be just as delighted as myself. I am sorry that you did not enjoy the breakfast. As you have mentioned we had a last minute booking from the filming crew next door, therefore it was more bussier then we there expecting. We all look forward to welcoming you back on your next trip in London. Warm Regards Dovile Vaitkevic Hotel Manager

"Fab service and great central location "

5
wollychecka, Birmingham, United Kingdom 19/07/2018

The staff really went out of their way to make sure I was happy, they welcomed me and also rang prior to reservation asking if i would mind changing rooms and they were very nice about it. The tube is 3-4 minute walk and directly opposite Hyde park. Rooms and hotel was very smart and up to date. I would stay here Again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Wollychecka, Thank you for taking the time to share your experience of your recent stay with us here at Best Western Mornington Hotel. I am pleased to learn that you found our staff, room and location to be fabulous and that you would stay here again. It will be our pleasure to welcome you back to us. Please do not hesitate to contact me directly by emailing to dovile@mornington.co.uk and I will be happy to look after your booking and apply a better rate. The team and I look forward to welcome you back. Warm Regards Dovile Vaitkevic Hotel Manager

"Can't beat the location!"

4
Bignosebird, Bridge of Allan, United Kingdom 19/07/2018

We spend the weekend in the BW and the location is unbeatable! Close to Hyde Park, Paddington and with easy access to bus and tube. The rooms are small, but that's normal in London. We loved the library bar!! Staff very friendly!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Bignosebird, Thank you very much for your lovely review about your recent stay with us here at Best Western Mornington Hotel. Our hotel is indeed in a great location, just a cross a road from the Hyde Park and close to all the main tourist attractions. I am pleased to hear that you had a wonderful stay with us and that the staff looked after you. Once again, thank you for your feedback and I look forward to welcoming you back to Best Western Mornington Hotel in the very near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Good location and hotel"

4
KateMark_13, Bournemouth, United Kingdom 18/07/2018

Arrived late after another booking let me down. Wanted to be near Paddington Station. Late night staff were friendly. Had a drink at the bar which was quiet. Rooms h ave been refurbished. Stayed in next one up from basic room occupied by another in the party. The only difference was better toiletries. Good checkout and ideal for business

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear KateMark_13, Thanks for your wonderful review on your recent stay with us. We were delighted to read that you enjoyed your time with us here at Best Western Mornington Hotel and do hope to see you again the next time you are in London. Warm Regards Dovile Vaitkevic Hotel Manager

"Decent hotel for the price"

4
NYCtraveler417, New York City, New York 18/07/2018

I stayed here with friends for a one night stay. The hotel is as expected and a good value for the price. The location is excellent - safe and close to the Tube! The rooms are fine but the beds are very comfortable.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear NYCtraveler417, Thank you for taking time to review our property following your recent stay with us here at Best Western Mornington Hotel. The feedback from all of our guests is very important to us as we are always looking for the ways to improve. Looking forward to welcome you back in the future. Warm Regards Dovile Vaitkevic Hotel Manaher

"Excellent value for money "

4
mc8sr, Gloucestershire, United Kingdom 13/07/2018

I stayed one night here, but will definitely put it on my search list for future business trips to London. For work or leisure, the hotel is a short walk from Paddington main line station and Lancaster Gate underground on the circle line. This provides excellent access to the city centre and there are good bus routes. Being located next to Hyde Park also provides excellent options for walks and/or a relaxing evening in lovely surroundings. There are plenty of places to eat locally. I had a single room which was modern, well fitted and very comfortable. The staff were extremely courteous and helpful. I didn't take breakfast but the small bar looked like a cosy place to get a drink if one didn't want to go to a local pub. I only have one negative comment and that is the claim of a ‘gym'. There is a fitness room with a couple of cardio machines, which might be useful when the weather is bad, but it's not a gym (a very small point in an otherwise very good location).

"The worst choice ever"

1
Mauro_barak, Madrid, Spain 11/07/2018

I checked in and went to my room, which was ok but the air conditioner was leaking on my case. No offering cleaner my stuff ... I was staying 3 nights so I figured I could make it through.They changed the room but... surprise surprise the air conditioner didn't work, I had to call down for putting on, like a prayer. . There was a family in the room next to me. I heard them getting a shower, screaming and noising. I'm not easily grossed out but this did the trick. I didn't change rooms just sucked it up for the night. Wow this was sooooo bad!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Mauro_barak, Thank you very much for your recent stay with us and your review. I was disappointed that your stay did not live up to the high standards which we strive to deliver for all of our guests here at Best Western Mornington Hotel. Please be assured that your feedback has been addressed with the relevant teams and we can assure you that we take such matters very seriously and the air conditioning has now been fixed. It is a shame that you did not inform us about the room we have moved you as being noisy. I am sure that the team would do their best to find another one, to make sure you have a pleasant remaining stay. We trust that you will not be deterred from returning in the future. Kind Regards Dovile Vaitkevic Hotel Manager We usually pride ourselves in offering a Warmer Welcome and we are sorry we let you down. Kindest regards,

"Nice location"

4
leeus86, Chicago, Illinois 05/07/2018

We just stayed at the hotel during our visit to London. The hotel is in a great location near Hyde Park. It is close to the Underground station and within walking distance to many nice restaurants and pubs. We went all over London from here and found it very easy and convenient. The rooms tend to run a bit small but they are efficient and clean. Some of the rooms had AC that did not work but we had an unusually hot week in London and I'm sure that most of the time this is not an issue. They have a buffet breakfast available in the hotel and it is pretty good and convenient. The staff is friendly and helpful. We liked our stay at this hotel and would stay there again when we visit London.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Leeus86, Thank you for your kind and positive review, we really do appreciate our guests taking the time to leave feedback. We were delighted to read you have had a memorable stay with us here at Best Western Mornington Hotel. I will have a great pleasure in passing on your feedback to a team, I am sure they will be delightful to hear your comments. We all look forward to welcoming you back again hopefully in a near future. Warm Regards, Dovile Vaitkevic Hotel Manager

"Great place, nice breakfast, and convenient to go"

4
chaipichits, Bangkok, Thailand 03/07/2018

Refresh my day after work by great breakfast and easy walk to the Pak. Nice staff and very friendly, they willing to serve you to more comfortable. As this hotel have good location, it's easy to me for go to Train Station.

"Nice Hotel!"

4
User 28/06/2018

Good location (walking distance from Paddington Station) which is very convenient but in a quiet environment. Warm welcome with nice and professional people. The room was clean and comfortable with all you need; good and quick service for a copious breakfast .

"Best Staff"

5
Peter B, Plymouth, United Kingdom 25/06/2018

The staff are so friendly and helpful, forgot phone charger let me borrow one, order in a takeaway for me, very good breakfast included. 5 minute walk max to tube station, location very good, rooms clean and tidy, not plush but comfortable bedrooms.

"Friendly and polite"

5
MargaretJane10, Burton upon Trent, United Kingdom 24/06/2018

Very friendly and approached staff. Comfortable beds with good facilities. Ideal for our visit to the Royal Albert Hall. Also close to natural history museum and the science museum very good breakfast.

"Expectations fulfilled."

5
btmcg57, Worcester, United Kingdom 20/06/2018

I found this hotel most useful for an overnight stay prior to a whole day Conference in the capital. I was pleasantly surprised when I received an upgrade to my original booking. The staff I encountered had time for the guests and were pleasant.

"Lovely hotel, great location, hard bed"

4
Chloe J, Mansfield, United Kingdom 19/06/2018

We have just came back from our mini break in London. We stayed in the Mornington Hotel for 3 nights. First impressions were great; lovely clean, friendly and modern hotel. Great staff, who provided a warm and friendly welcome. Our room was small, but okay for the length of time we were staying, by the end of the trip shopping bags did take up the majority of the floor. If staying longer I would have upgraded. The bed was hard! By the forth day I did have a very sore shoulder. With one soft and hard pillow I opted for a soft pillow as well as a throw pillow, as no extra pillows were available. The hotel is located just round the corner from Hyde park and Lancaster Gate tube station, which accommodates the central line. Overall, very lovely hotel and I would stay here again if there is a choice of mattress.

"Nice hotelroom"

4
User 18/06/2018

The hotelroom was small, but clean. We didn't stay much in our room during our London-weekend anyway. Big plus for the opportunity to check in to our room before noon! And we got a cosy easter chokolate egg on our doorstep on eastermorning??

"Birthday Weekend"

5
User 17/06/2018

We booked direct for a two night stay Friday to Sunday and loved it. Clean and comfortable and very friendly staff. Was surprised by an upgraded room on check in and some complimentary prosecco on ice (I think this was because we had mentioned it was my birthday on booking and it was a lovely gesture). Only let down was the breakfast which we didn't bother with on the Sunday morning. It wasn't awful just not very exciting for a vegetarian. It's a fantastic location and surprisingly quiet at night. Thank you for helping to make my birthday weekend extra special!

"Comfort and convenient"

4
User 16/06/2018

Beautifully presented room albeit quite tiny. Staff were lovely. Special mention for the lovely buffett breakfasts which were well worth the money. Only complaint was the lack of bar fridge in the room . Other than that i would certainly stay there again.

"Brilliant Staff."

4
kenwharton, Gold Coast, Australia 14/06/2018

Very, very friendly staff; most helpful and polite and professional. My double room was very comfortable, although a little cramped. The breakfasts were excellent, but purchase a token for £10 the night before, or it costs £15 on the day. I loved the location. Very good hotel.

"Great location with helpful staffs"

5
Ri_710che, Hong Kong, China 10/06/2018

Great Location as just 5 mins walk to the Lancaster Gate metro station. Very friendly and helpful staff , as our family arrived quiet late at the hotel and got a room in the basement (without elevator). While we are waiting for check in at the lobby, the hotel staff (Andre) already helped us to carry the three luggages down the stairs. On the next day, we requested to change to a room on the first floor, they help us to move the luggages upstairs again. Im amazed with their service and efficiency.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Ri_710che, Thank you very much for your fabulous review following your recent stay with us here at Best Western Mornington Hotel. We are delighted that our Hotel and the team created the perfect stay for you. I will share your comments to the team, Andre in particular. We hope your next trip is not too far away and we will have a chance to welcome you back. Warm Regards Dovile Vaitkevic Hotel Manager

"A wonderful stay in London"

4
User 09/06/2018

A cosy hotel with a sincere personell - it is obvious that there is no lack of visitors, but all the people working there enjoy their jobs and do their best to satisfy customers´ needs. Especially one waitress - Chimegee - was wonderful in multitasking while serving breakfast.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Daina S, Firstly I would like to thank you for choosing Best Western Mornington Hotel for your recent trip in London. We are extremely grateful for your kind review and glad to know that you had a great experience. I have already passed your comments to Chimegee, it is much appreciated. We all hope to be able to welcome you back to our hotel in the near future. Kind Regards Dovile Vaitkevic Hotel Manager

"A Port in a Storm"

4
karen m, superior twp 06/06/2018

Left the hotel had been staying in just down the street. Asked about a room and was given one. Room & bath much smaller, but vastly better. Also closer to the Underground. Restaurants near-by. Also, four a launderette right around the corner and did laundry on two different days. Big help.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Karen m, Thank you for your very kind words and I am pleased that you enjoyed your stay . As you mentioned, we are a short walk away from the underground and have many restaurants and main tourist attractions very close. Thank you again for taking the time to write a review and we all hope to have a chance to welcome you back on your next visit to London. Kind regards Dovile Vaitkevic Hotel Manager

"Very satisfied"

5
User 04/06/2018

We had to change where we we staying at the last minute and we walked into the hotel and they were so great getting us a room at the last minute. They even showed us a room to see if it was going to be the staff was great

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear O8264BKjanek, We are so grateful for your review. It is good to know that our team exceeded your expectations and made your experience memorable. We hope to have a chance to welcome you back in a near future and make your stay equally delightful. Best Wishes. Regards Dovile Vaitkevic Hotel Manager

"GREAT LOCATION, CLEAN AND BRIGHT"

4
203elizabethl, Victoria 31/05/2018

super convenient location by the park and not too far from Paddington. Room was very small, a bit snug for 5 nights and 2 large suitcases, for the rest of our journey. Very clean and bright, not warn down at all. Would definitely stay again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear 203elizabethl, Thank you very much for your kind words regarding your stay and we are all delighted that you were happy with our services during your stay. Thank you also for your lovely comments regarding cleanness and our location. Your kind words have been shared with the team and is much appreciated. We all hope to be able to welcome you back to our hotel in the near future. Kind Regards Dovile Vaitkevic Hotel Manager

"Delightful Find"

5
User 30/05/2018

The Best Western Mornington Hotel was a surprise. I was sent to London for work and did not expect a beautiful little gem of a hotel opposite Hyde Park. The staff were helpful, there was a hairdryer in the room, a good television, the bathroom all worked and Waitrose Supermarket was down the road for a quick snack after I arrived late afternoon. I travelled as a lady alone, and I had no problem. I liked it.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear aae2018, Thank you very much for such a great review following your recent stay with us at Best Western Mornington Hotel. It's delightful to read that you had such an enjoyable experience with us, and that you were so happy with our hotel and service. The team are always eager to look after each guest and it is really pleasing to see that their efforts are recognised. I will defiantly going to share your kind review at our team meeting tomorrow morning and I am pretty sure that the team is going to be over a moon to hear such a delightful review. The team and I look forward to welcoming you back again in the future, please contact us by email or phone to get the best available rates. Warm Regards, Dovile Vaitkevic Hotel Manager

"Oasis of Calm"

4
steved572017, Chorley, United Kingdom 28/05/2018

We booked the Mornington as we wanted something central to visit the Chelsea Flower Show, Kensington Palace and Ronnie Scotts. It was perfect. Only 5 min walk to the beautiful Kensington Gardens / Hyde Park and the same to Lancaster Gate tube station (CentralLine) 3 stops from all the shops on Oxford Circus / Regent Street / Soho etc. The location was really calm and quiet compared to the hustle and bustle of London, so coming back to the hotel was a relief. It felt safe and secure. Plenty places to eat and drink around the hotel so no need to venture back into the city. No noise at night during the week days we were there, and although the Friday night was a bit more lively, it wasnt too bad. Our room was OK, comfy bed, en-suite, air-con, tea / coffee, TV, but no fridge. The hotel is over several floors and is a bit of a labyrinth with lots of stairs to negotiate, despite having lifts. Breakfast was OK (hot food wasnt really hot though) but they do prepare orders to request. All the staff were really friendly and helpful. We'll certanly go back.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear steved572017, Thank you for leaving such a lovely review on TripAdvisor. We are pleased to know that you had a great stay at Best Western Mornington Hotel and delighted to hear that the location appealed to you. Our team pride themselves on delivering the highest standard of service and I am truly pleased to hear that you had a great time with us. We hope you choose to return back soon for your next vacation. Warm Regards Dovile Vaitkevic Hotel Manager

"Great location"

4
415charlottew, Wiltshire, United Kingdom 26/05/2018

Only stayed here for one night unfortunately, as it is a fabulously placed hotel with smart and comfortable rooms. The hotel is situated right on the edge of Hyde Park and close to Tube stations, bus stops and Paddington station. There are loads of great restaurants and cafes close by too. We had booked 2 executive suites. The staff were helpful and polite, we arrived a good few hours before check in, but they advised us that one room was already serviced so we could check in to that one and store our luggage. The room was equipped with TV up & downstairs, tea & coffee making facilities, hairdryer, ironing board,mini bar, robes & slippers, even received a complimentary fruit platter. An additional item I'd not come across was a Handy mobile device, which we could take from the room and use as a guide around London. The only downside to the room... it was a really warm day and unfortunately the room was very warm too and the air con wasn't really up to the job. Before we went out for the day we did leave a window open, but this still hadn't cooled the room down much when we returned in the evening. Breakfast was fabulous. A large selection from full English to Continental. Everything was well cooked and staff were pleasant and always on hand to help. Would definitely stay again next time we visit London.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear 415charlottew, Thank you for such a great feedback on your recent stay here with us at Best Western Mornington Hotel. I am truly pleased to know you had a pleasant stay with us and I will share your kind words with all the restaurant staff. We all cannot wait to welcome you back on your next visit to London. Warm Regards, Dovile Vaitkevic Hotel Manager

"Great hotel near underground and Hyde park"

5
aholtzer, Philadelphia, Pennsylvania 26/05/2018

We loved our stay at the mornington in walking distance to Hyde park at the underground . Breakfast was awesome. They upgraded one of our rooms from one twin room to two single rooms which our college students enjoyed .

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear aholtzer, Thank you for sharing such a wonderful review, we are delighted that you enjoyed your stay with us. I am really pleased that you had an awesome breakfast with us and I have passed your lovely comments on to the entire team . We look forward to welcoming you back very soon. Warm Regards, Dovile Vaitkevic Hotel Manager

"3 night stay"

4
User 22/05/2018

Stayed in a single room for three nights. Just two streets over from Hyde Park and the tube station, despite this the street was quite quiet. Good breakfast selection. Better quality than other locations I've used nearby and price was competitive. Only concern was the layout of the room. I stayed on the top floor and the roof was slightly slanted in one corner. This was where they placed the shower. I'm only 6 foot 1 tall which isn't giant sized but it was very cramped. Also there was a larger ledge on entry to the bathroom which I stumbled over a few times in the night.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Scott M, Thank you for taking the time to review your visit at Best Western Mornington Hotel. We really do appreciate our guests comments, and I will have a great pleasure of sharing your kind comments with our team members. I am sorry that we failed to meet your expectations in regards to the room layout. I wish we were informed during your stay, as we could offer you to change the rooms to make sure your stay is comfortable. We hope that you will consider staying with us once again, so that we have another opportunity to provide with another memorable experience. Warm Regards Dovile Vaitkevic Hotel Manager

"Friendly staff Great breakfast will return"

5
User 21/05/2018

A pleasant surprise and a great way to start a trip. Close to Paddington Station as you arrive from Heathrow. Just a block from Hyde park and a short walk to the tube. 2 friendly young ladies on day staff helped solve the Wi-Fi and then helped set my iPhone to Verizon international settings. Good space utilization as by code the appearance of an existing building can't be change so they made the space work to maximum efficiency. Very good full English breakfast or squeeze your own orange juice a wide selection beyond what I've mentioned. Evening manager is a prince while assisting in the cozy bar. I'll return in a heartbeat.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Joel W, We were delighted to read your kind comments following your recent stay with us at Best Western Mornington Hotel. Thank you for taking the time to review your experience and I will have great pleasure in passing on your feedback to the evening manager Silvio. We are all looking forward to welcome back hopefully in a near future. Warm Regards Dovile Vaitkevic Hotel Manager

"A total nightmare!"

1
elabcherchi, Kinsale, Ireland 10/05/2018

The hotel is a 4* hotel which is great and actually when we arrived it looked just like the photos and it was great, but from the moment they gave us the keys it was a disaster. I was travelling with my mother and she can't move one area so I was carrying all the bags, and the guy in reception said to take the stairs down to our room instead of pointing to the elevator next to reception!! Ok it can be an honest mistake, but then when we arrived to the room: surprise! We were given a room in the basement!! Where I honesty believe the employees sleep, the room was so small my mom and myself couldn't stand up both at the same time. The window was closed obviously because we were in the basement. It was very noisy as we were next to all the pumps/ventilators of the hotel. The shower only had really hot water during the night, the safe didn't work and I didn't feel safe at all leaving my things there in a basement room. When I told the girl in reception the next day about the shower and the safe she was very arrogant saying that we didn't know how to use it (her name is Dovile). Luckily we only stayed for 2 nights and really I won't ever come back. Really worst experience ever, I believe you should include a comment while you reserve stating that you might get this horrible room, if I had for sure I would have never come to this hotel. The rest of the hotel was great, I think it was only our room but really you should clarify when a person books the rooms. Eli

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Elabcherchi, Thank you for taking the time to review your stay at Best Western Mornington Hotel. I am disappointed to read that your`s experience with us did not live up to your expectations. We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case. I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to dovile@mornington.co.uk or give me a call on 02072627361. I do hope to have the pleasure of hearing from you. Kind Regards Dovile Vaitkevic Hotel Manager

"Great location for a quick visit to London"

5
User 07/05/2018

I arrive on Sunday after many flight hours and a long train journey. The room was ready clean and well prepared and decorated. The staff was ready to help me and solve all my inquiries. The breakfast hour is great from 7:30 to 11:00 the day I stayed that was bank holiday. Internet connection is stable and easy to access, video calls work fine. The checkout was fast and all the personnel is nice and friendly. Totally recommended because is very close to all services.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jasmin S, Thank you very much for your kind words regarding your stay and we are all delighted that you were happy with our services during your stay. Thank you also for your lovely comments regarding the team and breakfast, your kind words have been shared with the team and is much appreciated. We all hope to be able to welcome you back to our hotel in the near future. Kind Regards Dovile Vaitkevic Hotel Manager

"Great hotel for vacation"

5
User 03/05/2018

Room was very nice, spacious and clean. We were able to check in right away and get started with our vacation in London. The front desk employees always greeted us with a smile and made sure to ask if we needed anything. The breakfast room downstairs was perfect. Quick bite to eat before leaving the hotel each morning really helped to start our mornings the right way. Everything from the bread, to the pastries, to the freshly made eggs with all the sides were fresh and delicious. We would highly recommend this hotel to anyone! The location is right on the opposite side of Hyde Park and within reasonable walking distances to all the "must see" attractions in London. Great restaurants just a few blocks down from the hotel to grab some lunch/dinner before returning to the hotel for the night. No complaints to speak of. We look forward to booking with Best Western Mornington again soon.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Shannon b, Thank you for such a great review and I am very pleased that you enjoyed the hotel services and its location. As you say, we are located just across the Hyde Park and all the main touristic attractions in London. Thank you for recommending Best Western Mornington Hotel to other TripAdvisor users and hopefully we will get a chance to welcome you back at the hotel once again. Warm Regards Dovile Vaitkevic Hotel Manager

"too little bed"

4
User 17/04/2018

if your are more than 160 cm long passed your way breakfast was good and big room was comfortable but the desk manager speaks too fast english for forgeiner tourists... please be careful with the travellers

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Marc G, Thank you so much for taking your time to leave a feedback. Thank you also for highlighting our breakfast and the room. I am disappointed to read that you did not enjoy the sleep in our bed. When you plan your future visit do not hesitate to contact me directly by email dovile@mornington.co.uk and I will personaly make sure that we allocate a room with a bigger bed for you. Once again thank you for your time and we hope to have the pleasure of welcoming you back at Best Western Mornington Hotel on your next visit in London. Kind Regards Dovile Vaitkevic Hotel Manager

"Excellent service"

5
mvaitkeviciute, Vilnius, Lithuania 17/04/2018

We had a business trip and stayed at this hotel. First of all, it was easy to communicate and deal all the details before it. And after all, colleagues were happy about pleasant and helpful service during the stay. All the best wishes to Dovile!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear mvaitkeviciute, Thanks for such a lovely review. It was a pleasure to look after your guests and I do hope that we will have a chance to welcome them back next time. Please do not hesitate to contact me directly if you need any help with your future bookings. Warm Regards Dovile Vaitkevic Hotel Manager

"Good value for money"

5
Martin R, Kongens Lyngby, Denmark 16/04/2018

Good size room compared to the normal sizes of London hotels. Nice recently refurbished bathroom and a good selection in their breakfast buffet. Staff was friendly. Only complaint is that the madress could use a replacement.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Martin, Thanks for your recent stay with us. We are so pleased you had 5 out of 5 experience with us. Thank you for your kind comments about the breakfast and staff. I do apologise that the mattress has not met your expectations. I would appreciate if you send me an email directly to dovile@mornington.co.uk with more details, so that we can look into this. We would be so happy to welcome you back when your next in London, please don't hesitate to contact us and we will be sure to take great care of you again. Kind Regards Dovile Vaitkevic Hotel Manager

"A lovely hotel"

5
linetn358, Oslo, Norway 15/04/2018

This hotel is perfectly located for a visit to Central London, with easy access to and from both Gatwick and Heathrow airports and Victoria or Paddington railway stations. Bus stop and the Underground is right there at Lancaster Gate, so a lot of tourist attractions and the shopping streets are just a few minutes away. We stayed for a week in January and had a good time. This hotel has such a nice, welcoming atmosphere. Staff was friendly and professional, everyone seemed dedicated to giving their guests the best service possible. The room was a bit small maybe, but spotlessly clean, nice and comfortably warm. Breakfast was very good, with plenty of choices. As the hotel is an old building, do not expect the walls to be sound-proof. You might hear a little bit of traffic from the outside, and some of the other hotel guests from the inside, from time to time. (Bring your earplugs if you are a light sleeper.) But then, with Hyde Park almost right across the street, you can also get to hear a starling sing outside your window on a sunny morning. A lovely place to stay when visiting London!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Linetn358, Thank you so much for your kind review. We are so glad to hear that the service you received was excellent in both reception and the restaurant. We hope that we will be able to welcome you back on your next trip to London. Warm Regards Dovile Vaitkevic Hotel Manager

"I would definitely come back"

4
cateun, Benbecula Island, United Kingdom 08/04/2018

I had a single room for one night without breakfast, and I slept very well . The streets were quiet but in a good way, and the hotel is near to the underground, as well as being pretty central. Hyde Park is well worth a wander. The reception staff were very nice, which I suppose shouldn't make such a difference, but does. The room was pleasant too, and would have been easy to work in. I would definitely recommend.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Cateun, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 207 262 7361. Thank you again for taking the time to leave your feedback. Warm Regards Dovile Vaitkevic Hotel Manager,

"Shame"

2
siz19, Berlin, Germany 05/04/2018

Last time I stayed here the hotel used a food delivery service so i could order when i arrived at 2am. But now they don't and no-where is open in the area, so i went to bed hungry :( Please re-instate!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thanks for your recent stay with us and your review. Sorry to hear that this time your stay has not met your expectations. I am very surprised that you could not order the food, as we do have 24 hour room service menu. We are actually in progress of adding even more new dishes on it, so hopefully on your next return you will be able to taste it and give us your feedback. Thank you, and we all hope to have a chance to welcome you back on your next trip to London. Kind Regards Dovile Vaitkevic Hotel Manager

"Excellent "

5
Pat F, Ripon, United Kingdom 04/04/2018

Friendly staff, nice room, good facilities, decent breakfast. Would be happy to use again. Hotel is very close to tube station (Lancaster Gate) and near to Italian Gardens which are nice to walk around.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Pat F, Thank you very much for such a great review following your recent stay with us at Best Western Mornington Hotel. It's delightful to read that you had such an enjoyable experience with us, and that you were so happy with our hotel and service. The team are always eager to look after each guest and it is really pleasing to see that their efforts are recognised. I will defiantly going to share your kind review at our team meeting and I am pretty sure that the team is going to be over a moon to hear such a delightful review. The team and I look forward to welcoming you back again in the future, please contact us by email or phone to get the best available rates. Warm Regards, Dovile Vaitkevic Hotel Manager

"Amazing stay!"

5
pdgiama, Athens 31/03/2018

This boutique hotel is ideally located within walking distance to many of London's best attractions.Bus stops and tube station are very close. My single ensuite room was bigger than any other rooms in London hotels.Very well decocarated,with many facilities to make my stay more comfortable.And as it was snowing,very cold outside,my room was really warm.Rich buffet breakfast is served in a nice,spacious room. Staff is polite and helpful.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear pdgiama, What a wonderful review on your recent stay with us at Best Western Mornington Hotel. I am delighted to hear that you loved our hotel and I have already passed your kind comments to the team. I look forward to welcoming you back very soon. Warm Regards, Dovile Vaitkevic Hotel Manager

"Location"

4
User 25/03/2018

This is a good hotel for solo travelers. It is close to Lancaster Gate tube....across the street from Hyde Park and a short walk to Kensington. Hotel staff is great! So helpful and wanted to make sure your stay was a good one. The only down is the noise level. You hear everyone walking the halls and on the floor above you.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking time to review the recent stay with us at Best Western Mornington Hotel. We welcome all feedback from our guests. I am glad to hear that the team has went an extra mile to make sure your stay is wonderful. I am very sorry to hear that you have experienced some trouble with the noise. As a 200 year old building the walls are not as soundproofed as you will find in a modern building. This can effect light sleepers. We continue to look for a way to minimise this, but unfortunately this is not a simple job and will take some time. Do not hesitate to contact me directly on dovile@mornington.co.uk when you are planning your next visit and I will make sure to take extra care of you. Have a lovely Easter. Warm Regards Dovile Vaitkevic Hotel Manager

"Comfortable stay"

4
YvieMac, Clydebank, United Kingdom 24/03/2018

Hotel very handy for Lancaster Gate tube station. Plenty of restaurants around. Staff are welcoming and helpful. Didn't have breakfast so can't comment on food. Room was well decorated but no much room if 2 of you sharing.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear YvieMac, What a wonderful review on your recent stay with us at Best Western Mornington Hotel. . I am delighted to hear that you loved our hotel and I have already passed your kind comments to the team. I look forward to welcoming you back very soon. Warm Regards, Dovile Vaitkevic Hotel Manager

"Good location, safe and value for money"

4
FromDexters, Ottawa, Canada 21/03/2018

We stayed in Best Western Mornington Hotel London Hyde Park from March 10-15 , 2018. It was close to underground and Paddington . Getting from Heathrow was easy also using the express train. The room we were in was facing the street, but was quiet even when the window was open. Room had good AC and worked properly until the last day, We had breakfast included in our booking, and it was good. the staffs are very friendly. We were out early morning and back to sleep, as we had a lot to see in five days. Over all very good value for the money and has good sleeping accommodations. For sure we will stay again in this hotel.

"Handy Hotel"

4
Maureen B, Wombourne, United Kingdom 20/03/2018

Great hotel for easy access to underground, buses, restaurants and pubs. We had tickets to Royal Albert Hall and a 10 minute walk across Hyde Park took us straight there. Hotel is very clean and comfortable with excellent buffet breakfast.

"Our annual trip"

5
Marilyn S, Aylesbury, United Kingdom 18/03/2018

We always stay at the Mornington when we go to the Albert Hall (usually just once a year). We have known it since it was VERY Swedish which was more years ago than we care to remember. It always seems full of tourists which is probably because of its central location near Hyde Park. Rooms are comfortable and staff are very friendly. This year we admired the new chairs in the bar which really liven up the place and are more comfortable than the previous stools and chairs. We only stay B & B but there are bar meals available at a reasonable price if you want. Breakfast has all you could want - Full English or a fairly wide variety of cold meats, cheeses and salad bit like cucumber and tomato. There are also assorted pastries and croissants plus bread and associated toaster. The attentive staff are always checking and refreshing the food so you rarely find an item missing. If I had to mark the place down it would be that the fruit salad is out of a tin but given the breakfast turnover this is probably their easiest option.

"Very pleasant overnight stay with great breakfast!"

4
TerryParad, Stroud, United Kingdom 16/03/2018

Good location near Lancaster Gate tube and Marble Arch/Hyde Park. Arrived late and was well received - room well-appointed and clean with good facilities. Slight issue was the tiny bath and low shower which I had to duck down to use! Good toiletries, free bottled water etc all a nice touch. I aksed for a quiet room and though this was away from the front there was a lrge fan outide which disturbed a bit - earplugs again! Great suasages and continental options for breakfast - good coffee.

"The hotel is with a very friendly and caring staff"

5
User 13/03/2018

The hotel is with a very friendly and caring staff, in a very good location, clean with decent breakfast. It worked very well for me and with very attractive price. Dovile did excellent job to make me feel very welcomed. I was very positively surprised.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Simonas, Thank you for your recent stay with us and your feedback. I am glad to hear that we have won you over as one of our many happy guests. Please kindly get in touch with me directly by emailing to dovile@mornington.co.uk and I will personally look after your reservation and apply a discount for you as a returning guest in case if you are planning to return to London. Looking forward to having the pleasure of welcoming back. Warm Regards Dovile Vaitkevic Hotel Manager

"Good location"

4
Fiona H, Guernsey, United Kingdom 13/03/2018

Ideally situated for London round the corner from Lancaster Gate Tube Breakfast excellent. Staff all very friendly; room just a bit on the small side for a couple lack of plug sockets for charging phones etc

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Fiona, I would like to take this opportunity to thank you for your generous feedback that you left after staying with us Best Western Mornington Hotel. Your kind comments about the hotel and the staff are highly appreciated. I will pass your comments to all of them during the meeting, I am sure they will be thrilled to receive this. Look forward to have the opportunity to welcome you back in the nearest future. Warm Regards Dovile Vaitkevic Hotel Manager

"Weekend Stay At The Mornington Hotel, Lancaster Gate (first visit)"

3
Jchall2008, Wirral 12/03/2018

We were taking a short break in London for a birthday treat. We have stayed in many Best Western properties around the country and abroad and have always enjoyed the individual style and service we have received. We had also enough BW points for a free night so decided to use them on our trip. We contacted BW direct and were helped find a suitable hotel, close to where we wanted to be, by a very helpful young American. He arranged for the first and more expensive night to be free and got us a 10% discount on the second. A whole weekend in London for under £100.00! Great. The hotel didn't have any of its own parking so we organised that through 'Just Park'. We found the hotel without any problems, dropped off our luggage and took the car to our parking spot. We walked back to the hotel and checked in. As we had arranged some activities for the following day we checked what time breakfast was and how much it would cost. We were told the times and that breakfast was included in our reservation. Great we thought and went to our room. The rooms are on the small side but adequate, ours only had a shower so we asked if they had one with a bath. They have very few rooms with baths so make sure you ask before you book. The room was next to the lift so some noise from passers-by unfortunately, otherwise it was fine. The supply a mobile phone to use whilst there but we didn't really need this. I'm sure it would be really useful if you are travelling from abroad - save on roaming charges etc. The bed was firm and comfortable but unfortunately, if you sit up to read or watch TV in bed then you could find yourself moving away from the wall as the bed doesn't have a headboard, just the wall and the two aren't fixed together. Breakfast the following morning was served in a basement room and the attendant made each party sign in before being seated. When we arrived, we were asked if we had breakfast vouchers. We had no idea what she meant so we said breakfast was included in our booking. She was happy with that and took us to a table. Breakfast is buffet style with a limited choice of cooked English or continental breakfast with a range of toast and breads and fruit available too. If you're looking for a full English then you will be sadly disappointed as the bacon is only streaky, there are no mushrooms or fried bread or hash browns. But what is available is unlimited, so you can help yourself to as much as you want. They also offer some ‘made to order' breakfast items such as omelette, but don't expect anything that isn't listed on the menu as there is a language issue and some things get lost in translation. We asked for some back bacon rather than streaky and a slice of fried bread but just got some well cooked streaky and bread that had been shown to the frying pan very briefly.After breakfast we went to reception to see if we could swap rooms to one with a bath for our second night. Reception said they would see what we could do whilst we were out and we set out. We got back at around 5pm and checked with reception about the room with the bath. We were told that no notes had been made about the request and that if they had found a room we needed to have had all our things packed before going out in the morning. We hadn't been told this and were naturally annoyed that our request appeared to have been ignored. Fortunately, the evening receptionist was more professional and found a suitable room and showed it to us. We went upstairs, packed and moved within a few minutes. The second room was also by the lift but as it was ground floor there was a lot more traffic and therefore noise, though it wasn't as bad as it might have been as the bathroom was between the room and the lift. The following morning, we went for breakfast and again told the waiter we had breakfast included and were seated without comment. As this was our last day, we packed and went to reception to checkout and were told we needed to pay £60.00 for breakfast! Obviously this was a shock, having been told it was included. We were then informed that we should have bought breakfast vouchers when we booked in that would have reduced the cost to £10.00 from £15.00 per head. At no time where we offered this as we had been told that breakfast was in our package so I would advise you to double check what is and isn't included prior to arrival and go for the vouchers if you decide to eat in. Anyway, we asked to speak to the manager and explained the situation. She asked us to send her an email and we are pleased to say the charges were cancelled by her without any argument and offered us complimentary breakfast next time we stayed. Had we paid full price (£300.00+ for a weekend) we would have been very disappointed with this hotel. It doesn't live up to the standards of many of the other BW hotels we have stayed in, a little too modern and corporate for our taste. It had a bar but no restaurant for the evening, no parking and no views to speak of. Saying that, this is London and the location is great, within walking distance of Lancaster Gate, Queensway and Bayswater Tube stations and Paddington Mainline Station, close to Kensington Gardens and Hyde Park and many other tourist attractions. Overall a reasonable hotel if you just need somewhere to sleep whilst seeing the sights but not luxurious by any means. Probably wouldn't go back for anything other than a short break.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback both positive and constructive. I am not sure if you are planning to return to stay with us but please rest assured I have shared your feedback with the team to review. I would like to apologise once again that your stay has not met your expectations, but I do hope this experience does not deter you from staying with us again as we would like to restore your faith in our services. Hope to get a chance to welcome you back in a near future. Kind regards, Dovile Vaitkevic Hotel Manager

"Warm Service! and Very Friendly Staff"

5
User 12/03/2018

Family of 3 (21 months toddler) Dovile and her team has been great. From the minute we arrived and the time we checked out. The hotel is very close to a train station. Given the price of hotels in london Best Western is good value for money.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your recent stay with us and your feedback. I hope you had a great remaining stay in London and that your little one is doing great. It was lovely talking to you another day and I am glad to hear that we have won you over as one of our many happy guests. Please kindly get in touch with me directly by emailing to dovile@mornington.co.uk and I will personally look after your reservation and apply a discount for you as a returning guest in case if you are planning to return to London. Looking forward to having the pleasure of welcoming back. Warm Regards Dovile Vaitkevic Hotel Manager Delete Response

"It was okay"

3
User 11/03/2018

It was enough for 3 night. We get check in late because the room was not ready. Small room and quite dark. Staff was great. Near to hyde park and lancaster gate underground. Walking distance to Oxford street.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, I am delighted you chose Best Western Mornington Hotel for your accommodation in London. Thank you for your sharing your feedback and for highlighting the staff and our great location. I hope to see you again soon. Warm Regards, Dovile Vaitkevic Hotel Manager

"Really good"

4
User 24/02/2018

Quite nice rooms, nice bath and okay beds. Nice area close to Ken Gardens and tube. Good breakfast with better bread than cheaper hotels. Free newspapers and fitness. Though: A bit disappoiting that there's no mini bar.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to review your recent visits and for leaving such a positive feedback. We really do appreciate our guests comments, and we are so delighted to hear that you enjoyed your stays with us. I will have great pleasure to share your comments with the team. We look forward to welcoming you back again when your travels bring you back to London. Warm Regards, Dovile Vaitkevic Hotel Manager

"Theatre Grannies"

5
Grannysmith90, London, United Kingdom 24/02/2018

This is our second visit to the Mornington. Lovely welcoming hotel. Good location for shopping,and theatres a tube ride away. Staff friendly and helpful. Good breakfast, lots to choose from. We will be back in a few months to this hotel as it's convenient for away weekend grannies!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, We cannot thank you enough for taking the time to leave such a wonderful review about your memorable experience at the Best Western Mornington Hotel. It was a pleasure to have you stay with us and we are delighted to read you kind comments about the staff, our great location and delicious breakfast we serve. We are all looking forward to welcome you back very soon. Do not hesitate to contact us directly in case if you might have some special requests. Warm Regards, Dovile Vaitkevic Hotel Manager

"A nice relaxing place in a very central location"

5
User 24/02/2018

I stayed at this place for one night, easy to find and close to the underground stop Lancaster Gate. The Hyde Park is just next door which is very convenient for a nice morning walk. Staff was very helpful and friendly. A little mix up with the rooms on arrival but the nice lady from reception who had checked me in solved the issue within minutes. The hotel has a small gym with a treadmill, a cross trainer and an exercise bike. All in all a lovely place with a cosy little bar area and all managed by friendly and smiling staff - great!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for sharing a lovely review about your experience at Best Western Mornington Hotel. We are glad to note that you had a great stay. The whole team is very happy to read your comments. We hope to have the opportunity to welcome you back again in a near future. Kind Regards, Dovile Vaitkevic Hotel Manager

"Over priced!!! "

2
User 24/02/2018

Me and my partner have traveled the world and as you can see I have given ALOT of reviews and very rarely are they poor reviews unless warranted. Sadly on this occasion I feel hard done by. We book a standard double for two nights to visit Camden and royal Albert hall so location wise very convenient. There is a bar directly behind the hotel which was also a plus. At check in we was told we were given an upgrade.... I was little surprised because we paid £110 a night instead of the normal £175/£195 advertised most places because we booked in advance. We were given a ground floor room with no view out the windows directly next to the lift door. The room was clean and tidy so no complaints but at first I struggled to see the upgrade feature, my Mrs pointed out it might be the extra bed in the room! For me it's a bed and shower for the night so wasn't concerned. That was until 0600-0900 the following morning everyone is coming for there breakfasts!!! I heard everyone life story as they were going up and down in the lift with no consideration to our room. We also had the noise of the sewage and shower down pipe above the door so could here everything coming down the pipe work. So for once in my life I complained! I explained the situation and asked what my upgrade was and she said it was an upgrade to a family room! I didn't plan on adopting a child for my two nights stay! I asked to be moved. Which they agreed to. Only this time it was one floor up and guess what next to lift again!!!! This room had a small door which was adjacent to next door room and we could here every word and noise coming from next door. Shocking! When I checked out no one asked how my stay was, probably a good job really! I feel the hotel knew they had paying customers that paid a lot more then us and put us in the worse room as lowing paid customers. I work in the merchant navy and I have to say I get a better sleep onboard in a force 10 5m swell with a life jacked under my mattress to stop me falling out then I did at this hotel! The first room is number 11 and the next room was 109 so be warned!!! And to be honest I'd use the holiday inn and premier inn at half the price next time this is not a luxury hotel at all and overpriced massively!!! Like I say it takes a lot for me to write a bad reviews if you look at my reviews but please stay well clear of this hotel.... unless you have money to waste. Shame on you best western NEVER again

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you very much for choosing to stay with us,and for taking the time to leave your feedback on Tripadvisor. I am sorry to hear that your time with us did not meet your expectations, and would greatly appreciate the opportunity to speak with you further. Could you please get in touch with me by emailing to dovile@mornington.co.uk , so we can discuss further. I look forward to hearing from you soon. Kind Regards Dovile Vaitkevic Hotel Manager

"Great location, great value"

3
calamitycastle, London, United Kingdom 23/02/2018

I stayed in this hotel for one night in a single room. I arrived late at night and as I walked in the reception staff greeted me by name. I asked was I the last to check in and they said the second to last bit still it was a nice touch. The reception as clean, modern and welcoming. My check in swift and easy. I went straight to bed. I was surprised what a decent sized room it was for a single room. The bathroom as also a decent sized. The shower was big and really powerful. The room was a little chilly but it had the facility to increase the temperature. The bed was comfortable but the pillows weren't great. The room has a flat screen tv and a free phone that you can take out and use in the city which is brilliant for overseas guests. The hotel was really close to Hyde park and Lancaster Gate tube station and a short walk to the shops of oxford street. All in all this is a great little find, great value for such a central location.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to share a wonderful review about your memorable stay with us at Best Western Mornington Hotel. Guest satisfaction is very importance for us and we take pride in delivering the best service to our guests . We are delighted to note that you enjoyed your stay with us and we look forward to welcoming you back again very soon. Kind Regards, Dovile Vaitkevic Hotel Manager

"You get what you pay for"

4
melvel79, Manila, Philippines 22/02/2018

Pros: 1 - Relatively cheap for a London hotel 2 - Location is nice - Lancaster Gate station is about 200 meters away, Hyde Park is literally a street away, and on a nice day, you can walk to Marble Arch/Oxford Street. There's also a laundromat behind the hotel, and if you walk further back, there are a few restaurants and some money changers (important!) who give good rates. 3. Breakfast buffet is worth it. A lot of choices and you can order stuff from the menu too. Cons: 1. The rooms are small. As in really really small. We only managed to fully open one of our full-sized suitcases. 2. The rooms could also use some refurbishing. They look old and dated (although they were clean)

"Great place for a good price, excellent service"

5
anpanfilova, St. Petersburg, Russia 22/02/2018

I stayed in a double room for 4 nights. Everything was clean and good. The staff is very friendly and helpful. Breakfast is good as well. Location is very convenient, only 5 minutes from metro station, next to the Hyde Park. Perfect!

"Excellent stay loved it"

5
raintex, Karachi, Pakistan 16/02/2018

Had a smooth check in. Staff was very friendly, politely and supportive for e everything. Silvio and Dovile went out of their way to make sure I had a very comfortable stay, specially since I was feeling very cold. Excellent location, peaceful, just across Hyde Park with Lancaster Gate station 2 min walk and a grocery store 1 min walk. Edgware Road is just 10 to 15 min walk. Reasonable price of the room and breakfast variety was good too. Would love to stay again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to share your wonderful feedback about your experience with us. We are delighted to note that you had a great stay with us and found the location to be excellent and loved the breakfast. Thank you for also for mentioning our friendly and helpful staff, who looked after you throughout your stay. Silvio and Dovile were over a moon after reading your review. We hope to have the opportunity to welcome you back again soon. Warm Regards Dovile Vaitkevic Hotel Manager

"Wouldn't Recommend"

1
MikeSword, Bristol, United Kingdom 13/02/2018

Very unhelpful and wooden reception staff with issue at check in ( CC print for security) followed by being given wrong room with suggestion that nothing could be done when challenged. Not even convinced that alternative was what we paid for (would like to see range of rooms that qualify for executive status). Much could have been avoided if they cared. Must give them credit for trying when they offered a loyalty card application form on check out.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to review your stay at Best Western Mornington Hotel. I am disappointed to read that your`s experience with us did not live up to your expectations. We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case. I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to dovile@mornington.co.uk or give me a call on 02072627361. I do hope to have the pleasure of hearing from you. Kind Regards Dovile Vaitkevic Hotel Manager

"London stay"

2
User 10/02/2018

Me and my partner stayed between Christmas and new year (late review). First impressions it looked very welcoming, Arriving in the hotel, we wasn't shown where anything was or told about any facilities we was only pointed in the direction of our room, which didn't help when trying to find breakfast the next morning.. Our room was small, basic, suitable if you're not going to stay in it long basically.. tiny wardrobe, marks on walls, big black stain on the curtain, cold, - we didn't even unpack, we left our clothes in our suitcase. In the room, swiftly out to go have a walk round oxford street. Main reason for the trip was winter wonderland!! Defiantly worth a visit! After a lovely evening, we decided to walk back to the hotel, shattered we decided to have an early night. Waking up at 6.30 in the morning shivering as it was so cold in our room, after putting a few layers on we swiftly went for breakfast as we were already awake we didn't want to waste no time in getting back in the centre and enjoying our last day before our train home. Stood waiting 10 minutes to be seated when there was only 2 other people sat in the breakfast area (after we found it) Finally seated asked if we wanted tea or coffee ect, got those waited 10 minutes for lady to bring milk that never came, so decided to get up myself and look for some, by then our coffees were luke warm, food was ok, variety good. Back to the room, still freezing, couldn't even shower the bathroom was like being on the Antarctic, also there was no blind on the shower window, only frosted glass, baring in mind the was a seating area the other side of the window, our siloet would clearly of been seen, embarrassing! Left, checked out by half 8/9ish. At check out, the receptionist asked if we enjoyed our stay, so I said how cold our room was that morning, for then another receptionist who was not dealing with me butted in and was very rude! I didn't bother explaining any of the other issues because I felt like I would have been wasting my time with her snotty responses. I have worked and currently work in a hotel myself, so I know the standards. However, luckily the manger was there at the time and offered us her card, very politely apologised and offered up a discount to stay again. Once Home, we opened the invoice to find we didn't have our invoice but an invoice of someone who is due to stay in April. I rang the hotel to check that the correct amount was taking from us from our stay, which the receptionist didn't apologies after I explained the reason for checking. Luckily the right amount was paid, but I did contact the manager to express my problems with our stay, and declined her offer for discount to stay again as we won't be ever. The manger was very helpful and delt with the situation in a polite and professional manner. However she did say that in fact our heater in our room was broken! On a hole, London was amazing, hotel needs improvements on customer service and tidy up of the rooms. Only good thing about this hotel is the location!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking your time to share your experience with us. Once again I would like to apologize that your stay has not met your expectations. As I have mentioned in the email I have sent directly to you, were was an error with our air conditioning unit, therefore your room was cold at that time. As a gesture of a good will my team has issued with a refund and I believe it has reached your account already. As you can witness we do have many happy guests and returning guests who wrote reviews about our hotel and I do hope that you will allow us a second opportunity of welcoming you back to Best Western Mornington Hotel again,so that we can create a great experience for you. With Kindest Regards Dovile Vaitkevic Hotel Manager

"No refrigerator"

3
User 10/02/2018

Hotel was okay. Clean room, friendly and nice workers. No refrigerator in my room though which I thought was weird. No pancakes on their breakfast menu. And you can't do take aways if you're running late for work because they don't have takeaway plates.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your recent stay with us and your feedback. Obviously I am most disappointed to read your feedback and I wish we were informed during your stay, as we could offer you to move to a different room which do have a refrigerator. In regards to the breakfast, we do have pancakes on our menu and we also do take away breakfast which can be pre-book one day in advance. I am delighted to read your comments about the staff. We proud ourselves highly on our customer service and care as you can see from our current and previous reviews. We would welcome the opportunity of having you stay with us again should you be returning to London , please do not hesitate to contact me directly by emailing to dovile@mornington.co.uk and I will personally look after your booking. Kind Regards Dovile Vaitkevic Hotel Manager

"Clean, comfortable and friendly staff"

4
goldeneye2, Bristol, United Kingdom 06/02/2018

The hotel is located very near to Tube station and not far from the Paddington Station. The decoration is modern and the staff were all very friendly and welcoming. We booked single rooms, which were at the back of the hotel and it was very quiet. The mattress was very firm though comfortable. Plenty of hot water in the shower. It has air con which would be ideal in summer. Room was very clean. It has a free mobile phone in the room for guests to use and take out which is a very good idea. But I would imagine, if the phone was stolen, damaged or lost, the guest would be liable for the cost. Breakfast was good though the black budding was over cooked. Two small issues in the single room were, there weren't enough sockets for the TV and the kettle. So every time you want to put the kettle on, you have to unplug the TV. The second issue was there was no shaver socket in the shower room. The extractor fan was very efficient. All in all a lovely hotel to stay.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, I am gladded to know that you had a great stay with us, here at Best Western Mornington Hotel and I would like to thank you for leaving a reviews for us. Hotel`s location is the best selling point and one of the greatest benefits to our guests. I am thrilled to read your comments regarding the staff and the new "Handy" mobile phone we have now in all of our rooms. I will defiantly going to share your feedback with a team, they all going to be thrilled to find out that you had a great time with us. I look forward to welcoming you back on your next visit. Warm Regards Dovile Vaitkevic Hotel Manager

"Basic but ok, check for charges after you leave"

2
KateAll10, Birmingham, United Kingdom 05/02/2018

Basic hotel in a central location. The room was clean. We were unhappy that charges for breakfasts that we didn't have were made to our account 2 days after leaving. I am currently waiting for this to be resolved.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Kate, Thanks for your recent stay with us and your feedback. I believe my colleague was already in touch directly with you, and the refund had been issued. I do apologise once again, but as we have already explained due to the human error breakfast charges was posted on your bill instead of someone else. I do hope that this will not stop you from staying with us once again. If you decide so, please do not hesitate to contact me directly and I will add complimentary breakfast on your booking. We all hope to welcome you back on your next visit to London. Kind Regards Dovile Vaitkevic Hotel Manager

"Highly recommended"

5
UKtravalator, Banbury 03/02/2018

A one night stop, I would like to have stayed longer. Friendly welcome, room upgraded to an executive suite with breakfast included at no extra cost. Room is on 2 levels with bathroom and living area downstairs with the bedroom on a mezzanine. Excellent decor and immaculately clean. Would definitely recommend The Mornington for a stay in London, perfectly situated adjacent to Hyde Park.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your recent stay with us, great comments and taking the time to share your wonderful review. I am delighted to hear you had a pleasant stay. We pride ourselves on our friendly and attentive staff, who loves to provide all our guests a comfortable and helpful service. We all hope to see you soon again. Warm Regards Dovile Vaitkevic Hotel Manager

"Some things in life can be so simple..."

5
Trevor W, London, United Kingdom 31/01/2018

The hotel is very well run and clean, the breakfast buffet is excellent and the staff are friendly and helpful. We visit every month on business and this place has become a firm favourite. The people working here are a real credit to the management !

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Trevor, Thanks very much for your review. As I said on the check out, it is always a pleasure to welcome yourself and your colleagues back to the hotel. Do not hesitate to contact me directly by emailing to dovile@mornington.co.uk and I will personally look after your future bookings with us. Once again thank you for your time and we hope to have the pleasure of welcoming you back very soon to Best Western Mornington Hotel . Warm Regards Dovile Vaitkevic Hotel Manager

"Comfortable and Friendly service "

5
User 30/01/2018

Excellent hotel. Great location. My daughter had her 13th birthday at the hotel. Very clean and well organised. The girls had a wonderful time. All the staff were polite and friendly and very helpful. Special mention to the hotel manager Dovile for the excellent service, and very professional, who is there to help when you needed her. Food was delicious. Would highly recommended for a small party.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a review after your daughter`s birthday party in our hotel. Everything the team does is aimed at providing you with an excellent experience and your feedback is extremely valuable. We truly appreciate you sharing your feedback with other travellers with and I am pretty sure this will motivate a team to continue to deliver exceptional service. We very much hope to welcome you back again, and if I can ever be of any assistance with future arrangements, please do not hesitate to contact me directly. Warm Regards Dovile Vaitkevic Hotel Manager

"Elizabeth"

5
Elizabeth M, Nottinghamshire, United Kingdom 26/01/2018

Most conveniently situated for London Underground, and buses into Central London. Across the road from Hyde Park, and the Round Pond. All the staff that we encountered were very pleasant and helpful, whether on reception, housekeeping or dining room. The room was warm and clean with a comfortable bed, and excellent shower in the bathroom, with great towels. The breakfast was the usual hotel breakfast as self service, with plenty of coffee or tea served by the helpful staff. We had a most enjoyable three night stay.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Elizabeth, Thank you for such an lovely review and your stay with us. Please allow me to thank you on behalf of the whole team for your kind words. The acknowledgement of the staff by our guests is always appreciated and encourages us to constantly improve our performance. As you mention, we are located just across the road from Hyde Park and just couple of minutes walk from the underground station. We are glad you appreciated it. We all look forward to the pleasure of welcoming you back in a near future. All the best. Warm Regards Dovile Viatkevic Hotel Manager

"Loved It!"

5
Andrew G, Penicuik, United Kingdom 25/01/2018

Stayed here three nights, arriving 7 January 2018. Given room 316. Wonderful experience from start to finish. Friendly helpful staff, comfortable clean room, and huge breakfast selection. Will definitely use again if in that area, especially as so easy to get to many of London's landmarks from here.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for taking the time to share your wonderful feedback about your experience with us. We are delighted to note that you had a great stay with us and found the room clean and loved the breakfast. Thank you for also for mentioning our friendly and helpful staff, who looked after you throughout your stay. We hope to have the opportunity to welcome you back again soon. Warm Regards Dovile Vaitkevic Hotel Manager

"Birthday weekend"

5
awalisonwrd, Birmingham, United Kingdom 22/01/2018

Excellent hotel. Clean and comfy bedrooms. Pleasant, helpful and friendly staff. Choice for breakfast was superb. Just a walk across the parks to Royal Albert Hall and the museums. Very close to Lancaster gate tube station.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you very much for your review and for choosing to stay with us at Best Western Mornington Hotel to celebrate your birthday. I am delighted to know that you enjoyed your stay and the team members made your stay very special. We hope to have the opportunity to continue to be part of your birthday celebrations and to make each of them even more memorable. Warm regards Dovile Vaitkevic Hotel Manager

"Excellent hotel in a superb location."

5
Ann4all, Scotland, United Kingdom 22/01/2018

We received a very warm and friendly welcome. Our room was very comfortable with all the facilities that one would require. The bed was extremely comfortable and the breakfasts were delicious.The buffet spread catered for all tastes and diets and the service was very efficient. We had a very nice waitress from Mongolia...very good. There were even fresh oranges to squeeze to make your own pure juice. We will certainly return and recommend it tothose that read this review.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you ever so much for your wonderful review. We are delighted to know that you have enjoyed your stay with us and will return and recommend to others. Your very kind words towards the team members who looked after your during your stay , I have passed your feedback to the team. Thank you very much for choosing to stay with us and we look forward to welcome you again very soon. Warm Regards Dovile Vaitkevic Hotel Manager

"Fantastic location"

5
SHARRYN R, SYDNEY 22/01/2018

A wonderful boutiqueish hotel. The staff were so helpful when I asked for directions. They printed out explicit directions for us which was a great help. Everything was super clean. Very close to an underground station and Hyde park. Away from the bustle of inner London but in a vey elegant area without the high costs

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you very much for choosing to stay with us at Best Western Mornington Hotel and for your great review. We are thrilled to know that you had a fantastic stay with us and that your accommodation and the service from our team was to your satisfaction. We all hope to welcome you back on your next visit to London. Warm regards Dovile Vaitkevic Hotel Manager

"Good location, friendly staff"

4
Nathalie N, Stockholm, Sweden 21/01/2018

A hotel with good location if you want to live close to almost everything. There is a underground station close to the hotel that is connected to the central line. Other wise you can take a 15 min walk and you are right on the beginning of Oxford street. I really think the breakfast was worth paying for, they have everything you need for a good start of the day. Really nice staff working at the breakfast buffet! A quiet area for good night sleep but would really liked the bed to be more comfortable.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Nathalie N, Thank you for taking the time to share this wonderful feedback from your recent stay with us at Best Western Mornington Hotel. Thank you for highlighting the location of the hotel, the bed and our breakfast buffet. I was also very delighted to read that you had found our staff friendly and helpful during your stay. I hope we have the pleasure of welcoming you back to Best Western Mornington Hotel in the future. Warm Regards Dovile Vaitkevic Hotel Manager

"Very Disappointing"

3
User 15/01/2018

As I have reported previously this hotel is average and room 302 was exceptionally claustrophobic. The bed was up against a wall with no shelf or table to have a bedside light or anywhere to put your water or glasses etc. I had to disturb my partner in the middle of the night so he could put on a light for me to find my way to the bathroom.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Annkandrews, Thanks for your feedback and your recent stay with us. I am disappointed to read that yours experience with us did not live up to your expectations and I am also very surprised that the room you have stayed felt claustrophobic. Room 302 is one of our biggest executive double rooms we have and I have actually personally went to double check and can confirm that it has a table and a bedside light so I after checking our system records I believe that you have actually stayed in the economy double room. They are mch smaller and in some of the room`s does have a bed next to a wall. Once again I do apologise for the inconvenience and in case if you do decide to come back to stay with us once again do not hesitate to contact me directly by emailing dovile@mornington.co.uk and I will make sure that a bigger complimentary upgraded room is allocated for you. Kind Regards Dovile Vaitkevic Hotel Manager

"Lovely modern hotel"

5
User 12/01/2018

I booked to stay at this hotel through booking.com. It was inbetween Victoria Coach Station and the Lyceum theatre. Very modern and clean. We were on the 2nd floor, shame that our window looked out on to all the pipes and walls. These pipes were also noisy at night but we still managed to sleep ok. Room was fine, clean, spacious, tea and coffe available. There was a handy phone for us to use for free and could even take this out with us. Large TV with lots of channels. Iron and ironing board in the wardrobe, along with a safe. We didn't have breakfast there so can't comment on it. Easy check in and check out. Would stay again.

"Excellent friendly hotel"

5
cliverdee, Nottingham, United Kingdom 11/01/2018

Stayed just one night and excellent overall experience. Very friendly, pleasant and helpful staff who went out of their way to ensure everything was to our satisfaction. Comfortable double room which was nice and warm upon arrival. Breakfast was a delight with a choice of continental or self serve cooked traditional English. Very good range and variety of items to choose from and all at the correct temperature making it a thoroughly enjoyable experience. Again, the staff couldn't have done more to ensure a perfect start to the day. Top marks all round and certainly would stay here again.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Cliverdee, Thank you for your recent stay with us, great comments and taking the time to share your wonderful review. I am delighted to hear you had a pleasant stay. We pride ourselves on our friendly and attentive staff, who loves to provide all our guests a comfortable and helpful service. We all hope to see you soon again. Warm Regards Dovile Vaitkevic Hotel Manager

"Great small hotel in good location"

5
Tom F, Hamilton, ON 10/01/2018

The Best Western Mornington Hotel is a lovely small and quiet hotel within walking distance of Paddington and just across the street from Hyde Park/Kensington Gardens. It is also very near the Lancaster Gate tube station which gives quick access to the rest of this enormous city. The staff are friendly and responsive to any inquiries for assistance. Free breakfast and wi-fi are available if you book directly on the hotel web site.The cozy lobby bar is available 24 hours a day. Unfortunately, the kitchen closes at midday and no in-house dining is available after that. There is free access to a computer with printer attached on the basement floor adjacent to a tiny fitness centre. I've stayed here for a week at a time on four occasions and feel very comfortable here.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Tom F, Thank you for taking the time to share your great feedback. I am glad to hear that you had a great stay with us, especially glad to read that you feel very comfortable while staying with us. Thank you for your lovely comments about our team members being very friendly and responsive. Your feedback has been already shared with the team to continue to inspire and motivate them to deliver an exceptional customer service. We look forward to welcoming you back one again in the near future. Warm Regards Dovile Vaitkevic Hotel Manager Kind regards,

"Nice atmosphere, excellent breakfast and location."

5
Susippu, Bologna, Italy 06/01/2018

I've was stayed in this hotel for few days before Christmas and I loved everything. The room was spacious with everything we needed for our stay; warm and cozy, wifi good. Even if the room was facing in the back we didn't have any problem about the noise was very quiet. Next to reception there is a small library bar where you can enjoy a drink or reading something in a very relaxing atmosphere. Breakfast is great with a wide selection of food that allows you to have different choice every day. Location is amazing, 2 minutes walking distance to Lancaster gate station, in front of Hide Park, I could enjoy nice walks in that beautiful park in the morning, winter wonderland and many amenities just round the corner like supermarket, coffee shops, pubs, restaurants. It's a very nice place in a wonderful location if you are a tourist, definitely coming back on my next trip to London.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Susippu, Thank you very much for such a detailed and thoughtful review. I am delighted your stay was so memorable and thank you very much for mentioning our location & hotel`s facilities. I have already passed your feedback to the rest of the team. It is wonderful to know that you had a great stay with us and we hope that you will find yourselves back in London in the not too distant future, we would love to welcome you back. Warm Regards Dovile Vaitkevic Hotel Manager

"Best Location - best Staff - best Breakfast"

5
User 06/01/2018

Just around the corner from Lancaster Gate (Hyde Park) and Paddington (Train Station) this lovely hotel offers nice rooms, with all needed facilities such as tea/coffee, bathrobe, tv, roomservice (no fridge, but reception will help you out if needed). The staff is EXCEPTIONAL, all really friendly and helpful and very professional, breakfast is FANTASTIC with a great variety on offer. Been here before and will definitely be back.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jill H, Thank you for taking the time to share this wonderful feedback from your recent stay with us at Best Western Mornington Hotel. Thank you for highlighting the location of the hotel, facilities and the room. I was delighted to read that you had found our staff friendly and helpful during your stay. I hope we have the pleasure of welcoming you back to Best Western Mornington Hotel in the future. Warm Regards Dovile Vaitkevic Hotel Manager

"Good location and service"

4
User 03/01/2018

Overall this was a good hotel. The room was clean and tidy. The service was excellent and we were looked after. The hotel was in an excellent location. The only negative comment I would have is the wifi connection was very poor and it made it difficult to contact family and friends back home as the wifi connection would cut out after a few minutes.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Bethany H, I am glad to know that you had a great stay with us, here at Best Western Mornington Hotel and I would like to thank you for leaving a reviews for us. Hotel`s location is the best selling point and one of the greatest benefits to our guests. I am thrilled to read your comments regarding the service. I will defiantly going to share your feedback with a team. In regards to the Wi-Fi I am very surprised to hear that it was slow. I am aware that in the past it was an issue in our lower ground floor rooms, but we have done some works which defiantly improved the connection speed. Actually this week we have introduced Handy Phones in all of our rooms, which can be used free of charge by our guests to call and text abroad and use unlimited data even outside the hotel. We do hope that we will get a chance to welcome you back in the near future, so that you can try the device and give us a feedback. Kind Regards Dovile Vaitkevic Hotel Manager

"VERY GOOD LOCATION"

4
TAARESH, New Delhi, India 02/01/2018

I travelled with my wife, brother and 1.5 year old infant. The hotel is at a very good location. Hyde Park is 2 minutes walk. Oxford Street is 10 minutes walk and the local market is at the back side of the hotel offering almost everything - Mcdonalds, Souvenirs, Local food, SIM card shop, Tesco Express. Bus connectivity is excellent. We travelled with Pram easily throughout london. Rooms are spacious enough - we had 3 luggage, 2 bags, 1 pram, 1 cot spread out and still the infant played around. The staff is courteous and sorted out few anomalies - Joanna and their senior admin - Doville to be specfic The breakfast definitely needs to be improved. Same things for 7 days. There should be something more or a better variety.

"A bit overrated but very food location"

4
b1atch, Nice, France 01/01/2018

5min walk to tube station - lancaster gate. Near hyde park but not on the main street and there is almost no noise from the traffic. I have asked for quiet room and got one but the cleaning staff was way too noisy! They are not making any effort so it is impossible to sleep after 7am if you are a light sleeper! The bed linen and towels were very clean. The room was clean only at first sight. After 3rd day some dust got out from under the bed. The room was normal size and not tiny as usually in London. Breakfast was fine. The reception staff was really helpful and friendly.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear b1atch, Thank you for your review, we value all the feedback we receive and thanks for your time in leaving it. We greatly appreciate your kind comments about our staff, breakfast and are very pleased that you liked our location. I am very sorry to hear your comments about noise and please accept my sincerest apologies that your stay did not meet your expectations. Your comments has been already shared within a team to make sure that this do not happen again. We do hope to welcome you back again in the near future. We look forward to welcoming you back the next time you're visiting London. Warm Regards Dovile Ruginyte Reception Manager

"Between Xmas and New Year :)"

4
User 30/12/2017

Great hotel for the price, breakfast is excellent but no parking or one very expensive one (26£/night). Avoid room with view on the local pub, it can be noisy. Location in front of Hyde Park is ideal, close to Marble Arch and Oxford Street

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Christian H, I am delighted you chose Best Western Mornington Hotel for your accommodation in London. Thank you for your sharing your feedback and for highlighting the breakfast we offer and our great location. I hope to see you again soon. Warm Regards, Dovile Ruginyte Reception Manager

"Great room for great price at a great place"

4
User 30/12/2017

Great room for great price at a great place, not far from Piccadilly and Oxford street, close to two different tubes. Great and efficient staff, it has an elevator, great price per room, very clean. Open 24/7.

173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Dear russiantraveler550, Thank you for staying with us and taking the time to write the review. I am very pleased that you had such a wonderful time with us and loved everything from the service, the staff, and the location. We are delighted to reed your feedback and I have shared your comments with the team. We all look forward to seeing you again on your future visits to London. With warm regards Dovile Ruginyte Reception Manager

"nice stay for 1 night"

4
Alangavin, Runcorn, United Kingdom 22/12/2017

nice hotel room good but bed was a bit hard for our liking breakfast was nice but could have been hotter. liked the location just a few minutes walk to Lancaster gate tube station nice bar area however did not use it excellent staff nothing to much trouble

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Alangavin, I am gladded to know that you had a great stay with us, here at Best Western Mornington Hotel and I would like to thank you for leaving a reviews for us. Hotel`s location is the best selling point and one of the greatest benefits to our guests. I am thrilled to read your comments regarding the staff.I will defiantly going to share your feedback with a team. I look forward to welcoming you back on your next visit. Have a lovely Christmas. Kind Regards Dovile Vaitkevic Hotel Manager

"False information on Booking.com and poor handling of complaint "

3
John w, Newcastle, United Kingdom 17/12/2017

I stayed here in November and felt mislead by the hotel. When booking the hotel I considered the room sizes and paid extra to ensure I didn't get the smallest room in the hotel. The room I booked was an Executive Double Room which looked spacious on Booking.com and claimed the room was 161ft2. I stayed at another hotel in the same area named Park Grand Paddington Court a year earlier and the room I stayed in there (Club Double Room) was the exact same size (according to Booking.com) therefore I booked the Executive Double Room at the Best Western based on the pictures and the room size in confidence I would be spacious. However when we walked into the room it was like a match box. We spoke with the hotel staff and they looked through the pictures of the Executive Double Room on the Booking.com page and confirmed they were actually of a different room which was bigger. They offered to give us a bigger room for £30 which we paid. We took the matter up with Booking.com who advised the hotel considered the issue resolved as we paid extra to upgrade. Booking.com advised all the information on their website is provided by the hotel and therefore they couldn't help if the hotel consider the matter resolved. I was shocked to learn a hotel could display the wrong information and then consider the matter resolved when the customer pays extra to get the room they originally paid more for in the first place. The staff at the hotel were friendly, the hotel was clean and the breakfast included was perfect however I believe the hotel know the information is incorrect on their Booking.com page and scam people into paying extra. When I think about it now the Best Western own website doesn't have any pictures of the rooms they offer which is stranger. In summary don't book with this hotel, there is a better hotel around the corner named Park Grand Paddington Court who offer much more spacious rooms and honest service.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear John w, Thank you for taking the time to give us feedback from your recent stay with us on trip advisor. We review the feedback we get on TripAdvisor on a daily basis so we can make the changes that will improve the experience for future guests. I do apologise that the room provided on the arrival did not leave you satisfied and your feedback regarding the misleading information on the website has been shared to a team for a further discussion to see if we should review the pictures and the information provided. I do hope you shall allow us another opportunity in the future to host you again so that we can find a room which meets and exceeds your expectations while ensuring that the room is big enough. Please do not hesitate to contact me for future bookings, it would be my pleasure to personally take care of your reservation. Kind Regards Dovile Vaitkevic Hotel Manager

"Excellent location and friendly staff"

4
Lidia S, Hamburg, Germany 14/12/2017

The location is great. 10 min walk to Paddington, 2 min to Lancaster Gate, Hyde Park is on the doorstep. Plenty of pubs and restaurants around. I accidentally booked it for a wrong day (and arrived a day early) and a very friendly lady at check-in helped me to sort it out with only paying the rate difference for that night. The hotel is cozy, rooms are nice, good value for money.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Lidia S, It is an absolute pleasure reading your review and we are delighted that you have had a great stay with us and would stay again during your next visit. Our aim is to provide our guest with memorable experiences and I am delighted to learn that we were able to leave a positive impression. It will be our pleasure to welcome you back to our hotel on your next visit to London. Warm Regards, Dovile Vaitkevic Hotel Manager

"Very good"

4
User 11/12/2017

One of the best hotels I have stayed in in London. Staff were very friendly and rooms were clean. Breakfast was superb. 1 min walk to Lancester gate tube station. And some cafes located behind the hotels.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear humoud a, Thank you for taking your time to provide us with a feedback following your stay with us at Best Western Mornington Hotel. The service we provide is something we are all very proud of and I'm very delighted to read that this has been mentioned in your review. We look forward to welcoming you back again soon! Warm Regards Dovile Vaitkevic Hotel Manager

"Good hotel for the price - clean and quiet, comfy bed"

4
ajhd10, Guildford, United Kingdom 09/12/2017

Booked on booking.com which is probably why I was given the tiniest bedroom you can imagine. However it was only for 1 night and the bed was comfortable, the window could open and there was no street noise. For the price I cannot complain. If you're booking directly and there are 2 of you then you will want to make sure you don't get a tiny room - 2 people in Room 312 is probably not possible! Breakfast was reasonable - quite a good cooked breakfast, although I'd prefer to have had a better selection of cereals like some unsweetened muesli. Staff were friendly throughout. I'm quite picky with hotels but for the price I would go back.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear ajhd10, Thank you for having taken the time to share your recent review on TripAdvisor. I really enjoyed reading your comments about the service received, however would also like to thank you for your constructive comments in regards to your room room size and the breakfast. Being a 200 years old building all of our rooms are different size, therefore if you decide to come back to stay with us once again I would suggest to book an executive suite which is one of our`s biggest rooms at the hotel. We hope to get an opportunity to welcome you back in the future and create a truly memorable stay with us. Warm Regards Dovile Vaitkevic Hotel Manager

"Good location and friendly staff"

3
User 07/12/2017

Walking distance from Paddington and very close to Lancaster gate tube. Hyde park on the door step so the location is perfect.The Mitre pub just behind the hotel is also worth a visit. All in all good value comparing London prices.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Wayne S, Thank you for your excellent comments, I am delighted to hear you found the hotel excellent and the location perfect. We look forward to welcoming you back very soon. Kind Regards Dovile Vaitkevic Hotel Manager

"Good choice in London"

4
jessicagU1156IT, San Gwann, Malta 07/12/2017

If you have to go to London, be safe choosing this hotel. God position, well kept and nice employees. Breakfast is good as well and Staff always smiling at you. Highly recommended for business and even for leisure.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear jessicagU1156IT, Thank you for taking the time to submit a review in regards to your recent stay with us. All guest feedback is extremely important to us and we do appreciate your participation, as this is the only way for us to improve our service and find out what our guests are thinking about their stay. We look forward to welcoming you back to Best Western Mornington Hotel in a future and, in the meantime, I wish you all the very best for the festive season ahead. Kind Regards Dovile Vaitkevic Hotel Manager

"over night stay"

5
d1austin, London, United Kingdom 05/12/2017

my breakfast was included which was very pleasant, although it was streaky bacon, which i am not keen on! But there was plenty to choose from.Staff were lovely particularly a young girl, called Natalia i think, who made sure my tea was served nice and hot, and was very polite and charming. Would definitely use this hotel again. Its all so central and nice part of London.

"Business Trip - Precision"

5
User 04/12/2017

I stayed at the Mornington from 12 - 17 November 2017. Having business meeting scheduled one after the other, the hotel provided great service during my stay and to fit in a bit of sightseeing while in London, they are situated close to Hydepark, Lancaster tube gate. The room was a bit small, but for one person on a short stay no problem.

"One night stay "

4
Kirsty W, Edinburgh, United Kingdom 29/11/2017

I was in London for a work event at the Grovesnor at Hyde Park so this location was excellent. Hotel is in a nice area and not too noisy, rooms were small but clean and functional. Beds were comfortable, shower was pretty decent and hot. Breakfast in the morning was also fairly good, hot cooked breakfast, cereals and pastries. Also had a drink on our way back at the small library bar, bar guy was pleasant and chatty even at 1.30 am which was nice of him. Would stay here again.

"Good location, great little hotel"

5
al0kmathur, Birmingham, United Kingdom 27/11/2017

I stayed here for just a night at the end of November. My single room was just about big enough (though one has to remember this is Central London!), but overall the hotel exceeded my expectations - everything was more than satisfactory, but the most noticeable thing was how warm and welcoming the staff was. Natalia in the breakfast room was a delight, and Charlotte at the front desk was warm and courteous. I will happily stay here again.

"Nice!"

4
User 26/11/2017

Mornington hotel is placed very close to Bayswater and Hyde Park and the beginning of Oxford Street, Marble Arch end. The rooms are quite small but well organized and well decorated. The staff are friendly and it is a little bit of a "coming home feeling".

"A cosy experience"

4
Katerina S, Athens, Greece 23/11/2017

I stayed here for two nights in early June.Everything was satisfactory,the room clean and enough spacious for one person,especially loved the bathroom. The staff very helpful and professional,especially Laura,the nicest girl,props to her for making my stay comfortable. The position of the hotel couldnt be better,since its very well located next to a metro station and bus station.Very handy location as well if you re flying to Heathrow.

"Excellent stay at Hotel"

5
User 20/11/2017

Very helpful stuff to suggest restaurant and facilities nearby, Absolutely loved the room and breakfast, Highly suggested I also did liked the fact that you could order food from out side to be delivered to your room. A nice combination of cold and hot breakfast selection. Cosy lobby for late afternoon chilled drinking. fantastic for the price range and location.

"Holiday visit on November"

4
Jokke2016, Helsinki, Finland 19/11/2017

Location of the hotel is excellent. It is close the underground station. Staff was very polite and helpful. We stayed 5 nights and got a little bit larger room, which was excellent. We had some minor problems with WIFI connection, elevator and flushing of toilet. Surrounding area is pretty quiet. Close the Paddington station are some good restaurants.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Jokke2016, I am delighted you chose Best Western Mornington Hotel for your accommodation in London. Thank you for your sharing your feedback and for highlighting our staff, location and a room. I would appreciate if you drop me an email to dovile@mornington.co.uk or give me a call on 02072627361 to discuss a bit more regarding your comments about Wi-Fi & a toilet. I do hope to have the pleasure of hearing from you or welcoming you back in a near future. Kind Regards Dovile Vaitkevic Hotel Manager

"Very poor do not stay here"

1
User 12/11/2017

I did not get the room I requested. The room was small and the hotel was very loud resulting in no sleep. Not worth the money I paid. I was moved after complaining but the second room was not really any better.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear tracey_rust, Thank you for taking the time to review your stay at Best Western Mornington Hotel. I am disappointed to read that your`s experience with us did not live up to your expectations. We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case. I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to dovile@mornington.co.uk or give me a call on 02072627361. I do hope to have the pleasure of hearing from you. Kind Regards Dovile Vaitkevic Hotel Manager

"Entertaining Customer "

4
User 11/11/2017

This was my third stay at the Mornington, I use it each year when attending a business awards dinner for my self, staff and customers. The hotel is very reasonably priced for its location, clean with helpful staff. We look forward to been back for next years conference

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Rob R, Thank you for taking your precious time to review your recent stay with us, I am delighted to hear you found the hotel being clean, well located and the staff helpful. We look forward to welcoming you back again in 2018! Kind Regards Dovile Vaitkevic Hotel Manager

"A week in London"

4
User 05/11/2017

Have stayed in this area many times although first time in this hotel. Loved this area of London and this hotel did not lessen any expectations. Ideal location to explore with easy access to Underground and or wander through Hyde Park. Staff extremely efficient and friendly. Our Twin room was ideal for us as it was away from the bulk of the guests and for the majority of time extremely quiet. Breakfast was ample and a wide array of foods to satisfy hopefully all tastes and cultures Will most definitely stay there again on any return to London. . .

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Julie W, Thank you very much for your kind words we are all very pleased to hear you have enjoyed your time with . We hope to welcome you back very soon. Warm Regards Dovile Vaitkevic Hotel Manager

"Adequate"

3
131geoffs, London, United Kingdom 31/10/2017

A bit out of the way. Everything was adequate except breakfasts. No bacon. No table cloths .so every thing slid on a polished top. Small tables for two. Room to small for a double bed. One of our couple had to climb over the other.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear 131geoffs, Thank you for your recent stay with us and your feedback. I am sorry that your recent stay was such a disappointment as can be seen from other reviews we receive many positive reviews regarding the breakfast. Please accept my sincere apology as it is clear that your personal experience did not reflect this. I hope that we will get a chance to welcome you back on your next trip to London. Kind Regards Dovile Vaitkevic Hotel Manager

"Weekend away"

4
User 30/10/2017

The hotel was easy to find and in a very good position to see London attractions. The room was a bit on the small side but comfortable. Staff were efficient and helpful. Hyde park just around the corner

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear AlanGrim, Thank you for this brilliant review of your recent stay with us here at Best Western Mornington Hotel. I will share your excellent feedback with all the staff , as I am sure they all going to be very delighted with your comments. We all hope to welcome you back in the very near future. Warm Regards Dovile Vaitkevic Hotel Manager

"Dirty smelly room"

1
User 28/10/2017

Oh dear, this was a very disappointing stay. We booked an "executive suite" and were allocated room 102. Room smelt very stale and musty and the bathroom had clearly not been cleaned since the previous occupants. Only way we could put up with the room was to have the window open all the time. When we complained to the manager his attitude was that he could not care less. He offered us some air fresheners, perhaps not what you expect bering in mind the hotel's supposed 4 star status and room cost. I would recommend that you do not stay here, we will certaintly not be doing so.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Adrian, Thank you very much for choosing to stay with us on your recent trip to London and for taking the time to leave your feedback on Tripadvisor. I am sorry to hear that your time with us did not meet your expectations. I understand that our General manager have since been in touch regarding your feedback and I am very sorry that 10000 Best Western Award points added to your account has not compensated for the bad experience you have had. We hope we can welcome you back in the future under different circumstances. Kind Regards Dovile Vaitkevic Hotel Manager

"Surprising"

3
talesofcities, London, United Kingdom 18/10/2017

Everything is a bit different to what you expect from a 4-star central London hotel. First, location. It's close to two tube stations, but if you approach from Lancaster Gate, there's hardly any shop for snack etc. It's a completely different matter from Bayswater though. It's on a quiet road, set back from the main road by Hyde Park, but this advantage is rather undermined by the fact that the hotel isn't quiet (see below). Now, the hotel. I had a single room by the elevator; the noise that the elevator makes is extremely loud and it kept me up through the night. Not only that, the guests during my stay were inconsiderate - shouting, singing past 1am in the corridors and bedrooms, which is not the hotel's fault (though they should really make sure this is not acceptable), but the walls are very thin indeed. The room itself is lovely, clean, and nicely furnished. The interior in general is very nice. However, the bed was not the most comfortable. The wifi is variable.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Guest, Thank you for your feedback both positive and constructive. I am not sure if you are planning to return to stay with us but please rest assured I have shared your feedback with the team to review. I would like to apologise for the inconvenience caused by the lift noise. I have asked the engineers to see what can be done to rectify this. I hope this experience does not deter you from staying with us again as we would like to restore your faith in our services. Kind regards, Dovile Vaitkevic Hotel Manager

"Best Western Mornington is great"

5
GarnDeb, Mesa, AZ 17/10/2017

This htel is in a great location with easy access to the Tube and buses. The breakfast is plentiful, the room was cozy, the bed comfortable. It is easy walking distance to local pubs, Hyde Park, Kensington Palace, the Tube and bus lines.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear GarnDeb, Thank you for your wonderful review and five-star rating. We are delighted to reed your feedback and I have shared your comments with the team. We look forward to welcoming you back in a near future. Kind regards, Dovile Vaitkevic Hotel Manager

"Small friendly hotel close to Hyde park."

3
Dennis Z, Abuja 14/10/2017

The hotel is located very close to Hyde park and Lancaster gate tube state. Small friendly hotel though the rooms are rather small. The room we got had no view to speak of except the wall of a building close by. The hotel offers a nice breakfast though it charges it as extra. The hotel does not offer room service after 10pm but will provide menus for nearby fast food restaurants that offer delivery services.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Dennis, I am delighted you chose Best Western Mornington Hotel for your accommodation in London. Thank you for your sharing your feedback and for highlighting the breakfast we offer and our great location. I hope to see you again soon. Warm Regards, Dovile Vaitkevic Hotel Manager

"Excellent Customer service and location"

5
dianaguedesg, London, United Kingdom 13/10/2017

My boyfriend and I have stayed in the area before so I know that the location is perfect for tourists. I'm glad that I chose Mornington Hotel because I had a delightful week's stay. The staff, particularly Andre, was really friendly and eager to help, even to please. Great customer service, congratulations to the management. The room, although a tad small, (I knew that), was just the right size for me, and it was kept clean and tidy. Definitely recommended!

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Dianaguesdesg, Thank you for taking the time to leave your comments on Trip Advisor. It's great to hear you enjoyed your recent stay with us at Best Western Mornington Hotel. It's always a thrill to hear such lovely comments about the team, Andre was over a moon after reading your feedback. We all hope to see you again soon. Warm regards, Dovile Vaitkevic Hotel Manager

"Fun in London"

4
Karenbhebert, Breaux Bridge, Louisiana 12/10/2017

This hotel is lovely. Very friendly & helpful staff. Great location, across from the beautiful Hyde Park! The Bar in this hotel is a good place to visit with friends. Very relaxed & quiet location. Close to the Lancaster Tube entrance. I would recommend this hotel to family & friends. Rooms are a bit small, but most are in this part of London.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Karenbhebert, Thank you so much for your very valuable feedback. I will share it with the team. I am very pleased that you found the hotel to be nice and conveniently located. Hope we will have an opportunity to welcome you back very soon. Warm Regards, Dovile Vaitkevic Hotel Manager

"Good Hotel, Ideal for Royal Albert Hall"

4
Krystof, Bracknell 06/10/2017

We stayed at the Mornington for 1 night on October 5, 2017. The hotel is easy to find, just minutes from Lancaster Gate tube. Our room was compact but clean and comfortable. We got quite a good deal on the price so maybe that's why we got a smallish room. However, we only wanted somewhere to crash for the night so it was not an issue. Bathroom had a nice shower, sink area and loo. Towels were nice and fluffy. Bed was quite firm. There was also a tv (with free to air channels), hair dryer, safe and ironing board / iron. Tip: when you check in, enquire about breakfast. If it is not included in your price then reception can sell you vouchers that are cheaper than paying when you go down. If it's a nice day you can walk through Hyde Park to the Royal Albert Hall in about 15 to 20 minutes depending on how many times to stop to look at / photograph the many wonderful sights in the park

"Great experience "

5
User 02/10/2017

We arrived at the Mornington Hotel september 27th and even though we were there hours before check-in we got our room immediately. The room itself were on the smaller side but it wasn't a problem. The room was clean and very nice (in terms of decorations and furniture). During the week we stayed at the Mornington Hotel we experienced minor issues such as the light not working probably - But when we told the straff the problems were fixed immediately. The breakfest was delicious and always fresh. Whenever we were taking with the straff they were sweet, polite and always helpfull. All in all I would definitely recommend the Mornington wrether you are on a holiday or travelling with work.

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Catarina L, Thank you for your review and your recent stay with us. I am delighted to read that your stay was great and our staff looked after you. We have a strong team of employees,who take delight in ensuring our guests have a special and memorable stay with us. It is wonderful to know that your time with us was so enjoyable and we look forward to welcoming you back again on your next trip to London. Kind Regards Dovile Vaitkevic Hotel Manager

"Excellent value, perfect location."

5
User 01/10/2017

I took a chance on a last minute deal on booking.com It was much cheaper than the place I was going to stay in so decided to book it. It was perfect - I was allowed check in early with no problems, the room was very clean and cosy and it's in a perfect location just a few minutes walk to Lancaster Gate station and a short walk to Paddington Station and Hyde Park. The breakfast was excellent with plenty of choice - everything you would expect from a hotel breakfast. The young gentleman who is a trainee at reception was particularly helpful and courteous and he comes across very well. Thank you for a lovely stay and will definitely return. :-)

173dovile, Manager at Best Western Mornington Hotel, responded to this review
Dear Sophie G, Thank you very much for such a detailed and thoughtful review. I am delighted your stay was so memorable and thank you very much for mentioning our staff. I have already passed your feedback to him. It is wonderful to know that you had a great stay with us and we hope that you will find yourselves back in London in the not too distant future, we would love to welcome you back. Warm Regards Dovile Vaitkevic Hotel Manager

"My experience with BW Mornington Hotel, London, UK"

5
mariannekarlsen59, Oslo, Norway 28/09/2017

I