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Best Western Hotel Corona, Londres

3.5/5  - basé sur 874 notations.
85-89 Belgrave Road, Victoria, SW1V 2BQ, Londres, Great Britain - See map

The Best Western Corona is an elegant Victorian conversion, brings style and detail of yesteryear into the 21st Century, with all the convenience of having London on your doorstep (with none of the inconvenience of having the capital's sights and sounds right outside your bedroom window!) We have all the finishing touches leisure guests and business visitors could hope for, including electronic locks, dataports and free high-speed Internet via modem points. Although they aren't necessarily the biggest in the world, our rooms are first class in terms of comfort and coziness. Buckingham Palace and the Changing of The Guard is just a small march away, with the Houses of Parliament, Tate Britain the West End Theatres all competing for your attention just a few minutes away. With all this and more you'll love London. . . and we'll love having you here!

Best Western

Hotel Corona

LABEL_ITINERAIRE

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Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 874 guest reviews
NOTE ISSUED
Excellent
146
Very Good
333
Average
239
Poor
104
Terrible
52
REFER TO NOTICE
Business Business
189
Couples Couples
228
Family Family
194
Friends getaway Friends getaway
93
Solo travel Solo travel
110
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great find near everything"

5
07/09/2018

Great staff so helpful stayed 4 nights in a single room on an upper floor highly recommend an upper floor to open the window no air conditioning rooms are small but extremely comfortable and very clean they do provide fans breakfast is expensive. So unless you eat a big breakfast skip it and walk to Victoria Station to eat. Places you can easily walk to include Buckingham Palace Hyde Park Trafalgar Square The tube and Hop on Hop off buses easy 15 minute walk at VictoriaStation My only con is Should offer a light breakfast such as coffee and muffins for a reasonable price and no ice machine. After a warm day in London they will give you ice if they have it but only had it one day out of 4 in the evening. Highly recommend this hotel in a quiet area and safe Loved It

"Decent hotel"

4
04/09/2018

Stayed here one night with a friend, 2 twin beds. Note this place doesn't have air conditioning, but the wifi works, it was clean and close to everything and service was good. We got it on a discount price online in advance which made it a good deal.

"Charming hotel with friendly, helpful staff"

5
27/08/2018

This hotel is well situated, a couple of minutes walk from the tube station and shops/ restaurants. I was checked in and out efficiently and my case was carried to my room as there was no lift to that part of the hotel. My room was hot but there was a big fan. My kettle didn't work but was replaced after speaking to reception. The bathroom suite was green but it was clean and the shower water pressure was really good, far better than expected. Breakfast was tasty with a good selection of food. I needed to leave before breakfast began and I was accommodated. I'd definitely stay here again.

"Great location, comfortable bed, had all the amenities"

4
14/08/2018

Was reading the poor reviews of the place below after I booked and felt a bit wary. But my experience was quite the opposite. Granted I was on the 4th floor and could open my windows and it was raining almost every single day I was in London so it didn't feel warm at all. Yes the curtains/windows are 'old' - not sure how that matters though - cause the buildings all along the street and most of the era are older ones. Anyway, room was cosy and clean, cleaning staff always did a really good job. Bed was comfortable and it had all the amenities I needed. Always had heated water in the shower though my flush was a bit wonky. The location is really nice - quiet, safe street with Sainburys', cafes and good restaurants all within walking distance. Pimlico station is nearby and so is London Victoria (10 minute walk), so very convenient. Breakfast was also good. All in all, given the price and location, I'd definitely stay again.

"Stay away in the summer - No Air Conditioning "

3
08/08/2018

Oh my gosh, this was nearly the most miserable hotel stay of our lives, and we have visited approx 60 countries, all for pleasure, which equates to lots of hotel stays. The issue is that the room had NO air conditioning. I went to speak with the front desk and was told that they only provide a fan to keep guests cool. And, the fan hardly blew any air. Our room was on the first floor, so we were unable to open the window to let in some fresh air, for safety concerns. It was like a sauna inside and we couldn't take a nap during the day without sweating profusely. In fairness, in the winter this wouldn't be an issue, but now London is in the midst of a heat wave...how can anybody sleep comfortably in the summer without opening a window? I almost rated this hotel a one-Star, But, later I learned that many London hotels have no air conditioning, so if air conditioning is a concern, check on that no matter where you book. And, we received a hassle on getting breakfast included. It's a good thing we confirmed before traveling and I am so glad that we did. Our booking was very specific “breakfast included”. I read a review before traveling about another guest having an issue about the included breakfast. At my cost, I called the London hotel from the USA, and inquired about my included breakfast. I was rudely advised that breakfast was NOT included. I countered that I have a printout of my booking saying that it is, but to no avail. I called the booking agent, who called the hotel, and it was straightened out. In U.S. dollars, the breakfast would have cost us approx. $17.00 (£13) each for a simple breakfast. It was a stressful hassle due to the hotel clerk, but fortunately it got resolved prior to our trip. Finally, we emailed the manager prior to arrival with a question, and he never did answer the message. Note that there are no safes in the room. The good news: - As to the location of the hotel, it is close to two Metro stops, Victoria and Pimlico. - The neighborhood seemed safe to us, and we walked to the Victoria Train Station and the Victoria Coach Station early in the morning with no issues. The surrounding area is nice. No, I would never book here again in the summer.

"Uncomfortable hotel"

2
23/07/2018

Disappointing place to stay, made worse by being there in the summer. Bed very small (not long enough) making it uncomfortable to sleep in. Bathroom very small and pokey. No air conditioning resulted in the room being like a furnace, especially as on a high floor. Wouldn't stay there again.

"Was nice "

4
21/07/2018

The staff is great. Give really good to about where to eat and stuff to do. Don't be afraid to ask. It's great to be able to keep the luggage safe before departure. Thank you for that your service. Have a nice day.

"not the Best Hotel"

1
18/07/2018

I stayed at the best western corona hotel for one night and I will never stay there again. A huge plus is the location and that's all. The price is very expensive when it comes to the privileges you don't get. The room was very small and dirty, old windows and no fresh curtains. The bathroom of children's size leaves much to be desired. There were not even extra towels. That day was a problem with the internet and the staff were not interested in solving it, which made it impossible for me to do my job. I personally will not repeat my stay in this hotel and I would not recommend it to anyone

"Best location at budget"

4
09/07/2018

The hotel is located near Victoria train station which is best suited for connectivity to all across London. The hotel rooms are OK for double occupancy and provides complimentary breakfast. Breakfast options are good. Must recommended for short business trips.

"Location Location"

4
01/07/2018

Nice hotel, great location. The staff were wonderful.We were in room LG3 which is a large family room located on the lower level. It was nice room but the issue was the bathroom. It was very small, so small that you could not sit properly on the toilet.This made no sense as the room was very large and you could have put a dinning room table between the bathroom and the 1st bed.When you walked in to the bathroom there was a small rectangular sink and the toilet right next to it facing towards the sink making it impossible to properly sit on.I'm not sure why they just didn't move the bathroom wall out 2 feet and correct this issue.There no shortage of room to correct this issue.Other than that there was nothing wrong with this hotel,the staff were amazing,the location is perfect,the 24 Pimlico bus runs right outside the door and Victoria Stn. is a 5 min bus ride or a 15 minute walk, Buckingham Palace is a 20 minute. walk and Westminster a 30 minute walk. Would I stay here again. Yes.

"It needs to improve a lot in order to be considered good!"

2
21/06/2018

The hotel has a good location, in a short distance walk from the subway (tube) and that is pretty much all that is good about it. The rooms are very small and are not that clean, same for the bathroom and shower. The internet does not work in the room, and don't expect the staff to be willing to help you with this or any other issue. They don't seem to be pleased to be there and will not make you feel welcome. The breakfast is expensive (£12 per person, as in June/2018) and are not worth it at all. Expect something simple, served in the basement.

"Good location "

3
16/06/2018

Great location, within walking distance of Victoria Station. Nice area. Hotel room was small and outdated but comfortable. Reception staff were friendly. However, the shower was leaking and we were met with a wet bathroom floor on arrival. We were told maintenance would call up but nobody came.

"Great Stay Nice Hotel"

5
04/06/2018

Very Helpful staff and a extremely clean and well run Hotel, Breakfast was a real surprise Continental and a Full English if you wanted. The location of the hotel is Central good for visiting Westminster and Victoria all within a 10 minute walk, I would recommend this hotel to anyone visiting London.

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you very much for your fantastic review of the Corona and for the glowing ratings you have awarded us. We are delighted to hear your comments about the service we provide. Your feedback about the team and breakfast highly appreciated. Thank you once again and we hope to welcome you back soon. Best regards from the team at the Best Western Corona London Victoria. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Excellent for groups"

5
31/05/2018

A group of 11 of us (2 instructors and 9 students) stayed at the Best Western Corona for 4 nights in May 2018 and I can't recommend it enough. Throughout the entire booking process, the staff were excellent at meeting our needs, always doing so in a timely and friendly manner. This continued during our stay with every member of staff ensuring that we were happy. The rooms were clean and modern, and a decent size compared to others in the same area. The breakfast was also a good spread. The prices are very reasonable for such a central location. We definitely hope to come back! I wholeheartedly recommend this hotel to anyone who is part of a group as the staff are so amenable to your needs.

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for having taken the time to complete the review, and I am so happy to see that you and your group had such an enjoyable stay with us and appreciated ranking 5* I will certainly share your compliments with the rest of my team! Looking forward to the pleasure of welcoming you back in the near future, Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"London sightseeing"

5
23/05/2018

Quite well placed hotel for travel being close to Pimlico underground and also not far from Victoria and walking distance to Buckingham Palace. Good clean rooms, good breakfast choice and luggage room so you can leave cases before checking in and when checked out to make the most of both days

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you very much for your lovely feedback; we really appreciate you taking some time to write about your experience here at Corona. We are delighted that you had a memorable stay and it is very encouraging to read such positive comments and we are delighted to see your 5* rating Thank you once again and we hope to welcome you back soon. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Small but clean and comfortable"

4
20/05/2018

When a mistake was made with our booking of two double room the staff worked to correct a mistake providing one double and two singles offering free breakfast to compensate. They tried to be very accommodating. Although the rooms were very small they were clean, nice and comfortable. Breakfast area is handy but was very crowded. The menu contained most items in an English breakfast. The hotel is close to a nice selection of dining options and is just around the corner from the subway system

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for taking the time to submit a review in connection with your stay with us. All guest feedback is extremely important to us and we do appreciate your input. We were thrilled to hear that you had enjoyed all aspects of your visit and we look forward to welcoming you back Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Good Hotel"

4
17/05/2018

Hotel is near London landmarks. it's not a big hotel but enough for what you need. Rooms are somewhat small but is good enough to rest. Bathroom area is also small but I think it depends on the type of room because the other room that our kids occupied has a spacious bathroom. Staffs are nice, approachable and helpful from reception, to housekeeping, and breakfast staff. All-in-all it was a good and satisfying stay.

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Guest, Wow –“ All-in-all it was a good and satisfying stay “ - - Thank You for taking the time to share your feedback in regards to your recent stay at the Corona Hotel. I am pleased to hear that you have enjoyed your stay with us and our facilities. Here at the London Heart - we go the extra mile for our guests and try our upmost to make their stay special and memorable with us. We are looking forward to welcome you back in the near future. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"A disappointing start to our holiday"

3
30/04/2018

We booked here due to it's proximity to Victoria Railway station. A short walk or shorter taxi journey with luggage.When we arrived in the early evening we were informed that our room was no longer available and we had been given 2 single rooms instead (not next to each other). Apparently there were no other rooms. The rooms were clean but this was not how we envisaged beginning a romantic holiday to celebrate many years together. After much discussion we were offered free breakfast (which we did not need) or a small discount which we accepted. The hotel itself was adequate and the staff were polite. Our complaint (because maintenance issues do occur ) was that they had not contacted us to let us know and to allow us to make an informed decision about what we would do as an alternative. Communication is key.

"Tiny room, great service "

4
29/04/2018

Have stayed a few tines here on business now. Usually the only rooms in our budget are the singles. These are small and basic, but fine for one night. Reception staff are very friendly and welcoming, even remembering that I had stayed before. Best service though is from the ladies in the breakfast room. Quick and pleasant service, always smiling. Great start to the day.

"Great break.manager Ishan karu"

4
25/04/2018

Just visted the corona hotel again reception staff avni and anna great.there to help with everything .rooms very nice spotless with tea biscuits and fruit in your room.breakfast was also great staff was good all our thanks to manager Cristina for lovely food.we have been to corona hotel many times.we love it. We would not go anywhere else.to us it's like home from home.we see you all soon.luv Alexander +florence. Xx

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Mr and Mrs Irvine, Thank you for taking your time to write us a wonderful review on your experience with us here at the Best Western Corona and being a regular guest. It was a pleasure to meet you both and extremely pleasing to read that we exceed your expectations, when visiting London. The Reception ensure to allocate the same room and your feedback on the team, especially Avni, Ana and Critina have been passed on. We hope to wish you a warm welcome once again soon. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Small but perfectly formed"

4
23/04/2018

One night stay in April with work and what a lovely little hotel it is. Whilst appreciating for the cost you will not get a big room and even though I literally could not swing a cat in my single room it was clean and warming, Lovely comfortable bed, clean bathroom with lovely shower and in a great location on Belgrave Road. Lovely friendly reception and breakfast staff always smiling and willing to help a hand with tourists not used to the area. Breakfast was lovely and lots of it if wanted and the hospitality was brilliant. If you want t cheaper London city centre hotel that is affordable this is the one. Whilst its not luxurious and is very basic its clean and friendly basic which suits me.

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Guest, What a wonderful review to read! Your feedback on your stay with us in sincerely appreciated, and it is great to know from your experience you will continue to use us. I am pleased you enjoyed the buffet breakfast too. Our housekeeping manager is delighted to see their efforts on cleanliness has been noted, and your comments on our team here is defiantly well received! Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Great value, great staff"

5
18/04/2018

I stay here regularly for business as the location is great for eating out, staff are very welcoming and always remember you. The rooms whilst small they are very clean and yes outside can be noisy in the front rooms but not always and as hotel manager has said, it's not something they can control and it is a busy city. Breakfast is basic but more than ample and always fresh. I've stayed in lots of hotels in London and for the price and location of this 3 star hotel, you do get good value

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Guest, Fabulous comments and thank you for sharing your experience with us. Firstly, welcome back!! Always great to see our regulars returning and even better my front desk team keep on impressing you and rightfully so. Appreciate the lovely comments about how clean our rooms are, not surprising especially with our experienced housekeeping team. See you again soon. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Great service in a convenient and quiet location"

5
16/04/2018

The best 3*** experience one can have in London at a reasonable price! Avni at the reception and the other staff members were always friendly and offering help. We have had several hotels in London and will make this one our regular place to stay at.

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for staying with us at the Best Western Corona and for taking the time to write such a lovely review on our hotel! We are also happy to hear that you enjoyed the standard of the rooms. The staff here try hard to create a unique guest experience all through from check in till checkout - Its something we take pride in doing well. I have personally Passed Avni your comments. Thank you for pointing out the convenience of our location and being a loyal guest. Again thank you very much for staying with us, we hope to see you again in the near future. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Horrible"

1
15/04/2018

It was the worst hotel I've been in a long time. Shower did not drain the water, the room was really small, horrible WiFi, terrible breakfast and the guy on the reception did not help us at all. The girls were nice and helpful, but the guy that received us didn't make us feel welcomed here. Don't waste your money here

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you very much for staying in our hotel and taking the time to leave us your valuable feedback. We are very sorry to hear that the hotel didn't meet your expectations and to hear that you were unhappy. I am not sure if you had contacted our duty manager as we don't have any records of any compliant. Like yourself we also have a passion for the hospitality business so we will work hard to fix the issue that you experienced. Thank you for letting me know. I hope that we can make things better for you if you decided to stay again in our hotel. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Always friendly staff"

5
12/04/2018

Avni on reception is always very friendly and cannot do enough for you. All the reception staff are very helpful and attentive. The double bedrooms are generally on the small side but adequate for sleeping and resting up after a hard day.. the WiFi is generally very good and responsive.. as the bedrooms I have slept in have been clean and refreshed every day. The rooms at the front are a bit noisy so try to get one at the back. Breakfast is adequate but more fresh fruit would be appreciated. I have stayed here three times in the last month on business and find it exceptional value for money.

"Corona Experience"

5
03/04/2018

In a quiet residential area a short walk from the Pimlico tube station. Away from the bustle of busy London streets it is a very pleasant Hotel with excellent staff. An excellent buffet breakfast and I recommend the scrambled egg - light and fluffy - the best any Hotel chain has ever served us over many years.

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Guest, “What a pleasure to Read and Thank you for 5 stars “ You're most welcomed feedback made us very proud. I am delighted that you enjoyed your stay with us so much and that the team made such a positive impact on you. Your comments have been passed on to all at Corona who I am sure will be delighted to hear that their efforts are not going unnoticed. Reviews like yours are very valuable as they will be read my other guest and know what a great place we are. I hope to welcome you back to the hotel in the near future. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ

"Great location and good value for money"

4
03/04/2018

I have stayed here a few times when on business in London, and it is now always my first choice. The first time I stayed here, I needed accommodation for a last minute trip to London, and this was one of the few hotels within my company's travel budget and in a reasonably central location. The service was great, with very friendly reception staff, and the location is very handy, just by Pimlico tube station and a short walk to Westminster. The rooms are fairly small, but well-kept and comfortable, and enough to guarantee my return.

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for taking the time to write this review following your recent stay with us, I am so pleased to see you enjoyed your stay and for being a loyal guest and found the hotel to be comfortable and clean. It's always a pleasure reading positive comments about our hotel. The team will be delighted with you highlighting their friendliness and helpfulness. We hope to welcome back Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Hotel Corona- The Crown of London"

5
28/03/2018

Great experience in this centrally located hotel. There are single rooms so you don't need to get lost in a double room if your travelling on your own, family rooms are also available. Clean hotel and well presented staff and good for local attractions and transport links. Staff at the breakfast even remembered that I liked brown bread, so really made me feel welcome and at ease. Overall good value for money and I'll definitely be back!

Ishan K, General Manager at Best Western Corona, responded to this review
I Love the Title, it says it All Dear Guest, I am so pleased that the team looked after you throughout your stay and as you highlighted room, breakfast and the staff - spot on. Rest assured I have shared your review with all the team and I am sure they are all very appreciative of the positive feedback. Reviews like yours are very valuable as they will be read my other guest and know what a great place we are located. I am genuinely so pleased and proud of the team for delivering such a memorable stay and looking forward to welcome you soon. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"good location but noisy and average breakfast"

3
24/03/2018

Spent two nights in march 18. First night and they started to dig the road up outside at 1030pm, when I wanted to go to bed; second night, a car alarm (?) went off in the night. Windows on the front had no sound insulation at all. Room very small. Breakfast very average indeed - restricted choice and not hugely appetising. On the positive side, staff were very friendly and helpful. Ive stayed here before and had one of the rooms at the back of the hotel - where it was quiet and the room larger. Perhaps try to get one of those and skip breakfast?

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Guest, Many thanks for taking the time to review your recent stay with us. I am disappointed that you came across some challenges throughout your stay, upon check out I remember you did mention about the noise outside and we clearly said it is out of our hands… Again, many thanks for your feedback. We want your experiences with us to always be rewarding and look forward to serving you again and make your stay as best as it can be. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"A good location hotel"

4
23/03/2018

Very friendly staff welcomed us for our stay. Avni and Ana were very helpful and kind. Ten mins walk to go to London Victoria station which is full of shops and locations to eat.Our room was clean with gd wifi and coffee facilities. Breakfast was very good.I would recommend this hotel to other clients cause we had a very comfortable and lovely stay. I would surely come again!

"Brilliant stay"

5
21/03/2018

The hotel was a great location for us, it was very clean and smart, the breakfast was good, but a little lacking in fresh fruit and breads, all the breads were the cheapest types you can find, but never the less still a good stay, the staff were excellent, especially Avni on reception, he had nearly completed a 48 shift, and you could see he was exhausted, but he still managed to make sure we were happy with our stay, commitment through out, excellent.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you so much for taking time to share your experience at the Corona London Victoria. I am very happy to hear you enjoyed your stay with us. It will be such a pleasure to share your comments with the rest of the team and I have personally pass your kind comments to Avni. It is a pleasure to work and have a great man like him, many of our guest has mentioned his wiliness and kind attitude to our Guest. Thank you again for highlighting. With regard to the bread – I have noted and I will defiantly see where we went wrong, because we bake freshly every morning. We will be looking forward to welcoming you back in the nearest future. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Fantastic staff!"

5
21/03/2018

We stayed on the 8th March to attend an awards party. We decided to walk to the hotel from the station as it wasn't very far at all. Ana on reception was very welcoming (thank you for the nail polish remover!) Bedrooms were basic but clean, had everything we needed. Breakfast was lovely and there was plenty of it. The general manager - Anvi was very friendly and helpful too! We will definitely be back!

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Guest, What a fantastic review! Thank you so much for choosing us for your stay in London, and we are thrilled to read that your current experience was the best ever experience! Good to know you had a great Breakfast and for your 4 star comments Your wonderful words have been shared with our Team who really appreciated that. We look forward to seeing you back soon again. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Comfortable and clean "

4
19/03/2018

Stayed here for one night. Close to Victoria so easy to get to and easy to get around London. Room clean and comfortable, pleasant reception staff and enjoyable breakfast. Would recommend to others if visiting London.

Ishan K, General Manager at Best Western Corona, responded to this review
Dear Guest, What can I say but a very sincere thank you for your detailed review and your kind words! *4* - Important words you mentioned that made us Proud and Happy Room clean and comfortable, pleasant reception staff and enjoyable breakfast I am delighted to hear that you enjoyed every bit of your recent stay with us. It is feedback like yours that is a real encouragement to us to offer our best service possible. Please be assured that your great comments have been shared with all of our dedicated team members. It would be an honour to welcome you and your guest back soon to London Victoria. If there is anything I can assist you, you can approach me personally at [email protected] Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Impressed"

5
11/03/2018

I had to stay one night at London on Jan 28, 2018 at Best Western Hotel ( Corona Hotel) at Belgrave Road. The hotel is very close to Victoria Station which means that is easy to get there from any of the London airport. The rooms were small but very clean and cozy. The breakfast was good. The service was wonderful, especially the guy at the reception. His name was Avni. He was very kind and professional, always ready to help when it was needed. It was mostly because the service of him that I booked this hotel again when I come back at London on Feb. 02, 2018.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for the positive review, really appreciated. And great to always welcome you back. Happy to read our overall customer service, breakfast buffet and cleanliness met your expectations and I agree with you - Avni has been working with us for a very long time and this is not the first time he has been praised about his great service – I will defiantly pass you're kind words to him. See you again soon. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Buena atención y bien localizado"

5
28/02/2018

It´s a comfortable and nice hotel, well located, close to victoria station (train and underground), the staff very friendly especially Mr. Avni. My wife and me are delighted with the experience in this hotel.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you very much for taking the time to complete a review of our hotel. I was glad that you enjoy your stay and our staff served you well. We look forward to welcome you back Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Nice area - traditional London style"

4
28/02/2018

Hotel just a few minutes walking from underground, nice hotel, small rooms. Breakfast was not the best, quality of the food was terrible ( low budget food / tasteless ) unless you dont have high standards of food quality - then it shall be OK.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for your recent stay with us and reviewing our property. I am very sorry you were not satisfied with the Full English Breakfast, quality and the taste. We do over 60 covers every day and guest have given very positive feedback. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For this reason, we find your comments troubling. Nevertheless, I've noted down your comments and passed them to our breakfast team so they can check what went wrong. Once again thank you for your review and staying with us. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"clean and comfortable"

4
27/02/2018

this is a mid-price hotel near Victoria station, but was surprisingly good - exceptionally clean and well kept. The location was very convenient, and the view from our 4th floor room was terrific - the Houses of Parliament, the London Eye, wWestminster Abbey, Westminster Cathedral, etc. - many important tourist sights! The room was a bit small, but the bed was very comfortable; the shower-room was tiny but well-equipped, and the general facilities were good. Breakfast was great, with a quite a wide choice on offer, and the full-English was good and freshly prepared. All the staff were extremely friendly and helpful. We would definitely choose to stay there again - which we have never said about any other hotel in this price range!

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for such a wonderful review, I am so happy to read you had a most enjoyable stay with us. I agree with you – we have an amazing location, All are guest call we are heart of London, because all major attractions under 10 minutes. The team and I all hope to have the pleasure of welcoming you back to Best western Corona London Victoria in the near future! Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Convenient location and well appointed London (Victoria/Westminster) hotel"

4
21/02/2018

No, it's not the Hilton but..... this is a centrally located hotel that is very well appointed and is well placed in the budget/mid range. It is within easy walking distance of all Westminster area attractions and businesses. My room was if anything quite small but very well appointed to a high standard and spotlessly clean. Great rainfall shower in well appointed bathroom. Large flat screen TV and very comfortable bed. Tea, coffee and complimentary buiscuits replaced daily. Full English breakfast was very nice and a bonus in this price range as ‘continental' only is more usual. Staff were very friendly and professional. All in all a very nice place to base yourself for a few days business or pleasure and very good value. I have already booked this hotel when I return to London for another business trip next week - I guess that says it all.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, I was thrilled to read you had such a lovely stay with us and must thank you for sharing your feedback on TripAdvisor! It is so rewarding for the team to be reminded of the positive impact their wonderful service has on our guests experience at the hotel as they always endeavour to make it the best possible. We look forward to welcoming you back in the not too distant future! Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Excellent value for money"

5
20/02/2018

Stayed here for a work trip overnight, very conveniently located near Pimlico station. Basic but clean and well equipped rooms, friendly staff and excellent value for money. Would definitely recommend

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you so much for your 5 star rating. I appreciate your positive feedback about our hotel. We do take pride in looking after our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate contact us direct, so we can repeat our great customer service. Warm Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Great hotel "

5
13/02/2018

Stayed here a few times with work overnight. It's a 10 min walk from London Victoria and close to lots of bars and restaurants so perfect location. Hotel is clean and if you get a family room quite spacious. I like the bottle of water and shower gel plus hot drinks with a kettle and biscuits on offer. Breakfast is fine and staff are always very friendly and efficient so definitely would recommend for a short stay.

"Great"

5
13/02/2018

Staff really helpful and kind, the room was great with a double bed + a single bed in a “almost-separate room”, very clean. Loved the stay, as it is close to Pimlico Station a a short walk away from Victoria Station too. Would book again with no doubt!

"Corona"

4
12/02/2018

Staff great very helpful close to Pimlico underground breakfast needs improving. Rooms not huge but perfectly adequate. Bed comfortable. Laundry used uses strong chemical cleaning products that permeate the linen, needs looking into.

"Amazing value for money"

4
11/02/2018

Lovely room, lovely staff. Fantastic breakfast. Only issue was the fact that the shower room is tiny,and being a man who is more rugby player than twiglet, sitting on the toilet was convenient as I could wash my face in the sink and poo simultaneously... All in all great value for money.

"3 Day London Experience"

4
26/01/2018

We had a good time there, Great friendly staff and nice rooms with a nice price ( also check the BW site for the best price). The breakfast was good with enough choices. Rooms cleaned every day so after a hard day walking London it was nice to come in to the room again and fall on the comfortable bed! Victoria station and underground is not that far from the hotel. We recommend it to others, when we come to London we try to book in Corona again. Head off for you ALL staff members!

"Home away from Home"

4
06/01/2018

I am a returning client. I am happy with my first stay so when I returned I used the same hotel. I am surprised that Mr. Avni is still there and he is as accommodating and welcoming as he used to be. When you are travelling away from home it is nice to know that your accommodation needs and questions about the hotel and the place you are visiting are welcomed and addressed in a very warm manner & makes you feel home in your own apartment. That is my experience with Mr. Avni. He have been helpful in making sure that I am accommodated in a quiet room which is always a problem when I am travelling to London, and he is went his way to helping me out with my rather heavy suitcase which is completely appreciated. In the morning it helps that Mr. Avni is warm enough to greet not just me but the people around warmly and with sense of humor enough to kick the grey weather and lift our moods at the start of the day. So overall it was a very nice stay. Definitely coming back soon with my friends this time.

BWC H, General Manager at Best Western Corona, responded to this review
“THE TITLE SAY IT ALL “ Dear Guest, Thank you for choosing our hotel, and for taking the time to write an Amazing review! We are so glad to hear that you enjoyed your accommodation, specially mentioning about the great man Avni, no doubt every one praise about his friendly smile and can do attitude – he is an asset to the Best Western Corona. I will pass your comments to the Avni and the rest. It certainly gives the team here a sense of pride when they hear the good work they do is being noticed. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Once again Thank you for staying again and a again. Kind Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Typical 3 star"

3
30/12/2017

Friendly professional staff. Room was to the front. External noise was a problem until about 2am. Very small room and cramped, ok for one person but not for two. Walls were thin so you can hear others. Bed was small and you felt every movement. Sleep was difficult. Bathroom small and sink partially blocked. Breakfast was ok and varied for star rating. Overall the experience was disappointing, probably won't stay there again.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for taking the time to share your recent experience at our hotel and for staying with us. While we appreciate your kind remarks regarding your overall hotel experience, I am sorry to learn that your overall stay was not the Best. A favourable guest experience is substantial to our entire team who takes great pride in rendering impeccable services and products. Rest assured, your comments are taken very seriously and this will be used for review. Once again, thank you for sharing your feedback. I truly hope that we will have a chance to make it up to you and provide you with a better experience in the future. Kind Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Warm and comfortable."

5
26/12/2017

After a day out on the cold and suffering from a heavy cold, it was a pleasure to arrive here with a warming welcome and a very snug, warm room. The single bed was very comfortable and I got a good night's sleep as the room was to the rear of the hotel, so no external noise. Bathroom was quite small with a compact shower and small washbasin. Toiletries and towels supplied. The breakfast has improved since my last visit with more hot items on offer and a good continental selection. The hotel is in a good location for Victoria, with Pimlico Underground being a short walk away. The staff here are welcoming and friendly and with good value rates in winter this is a hotel worth returning to.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for your kind comments regarding your experience we are indeed so Happy! We take great pride in offering extraordinary experiences to each and every one of our guests. With that said, thank you again for letting us know how we're doing. Please come back and see us again soon! Kind Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Holiday break"

4
22/12/2017

Had a great time in corona hotel.reception staff great.our room very very good.kept clean every day with tea coffee biscuits bowl of fruit and bottles water.buffet breakfast nice.full english/continental.great breakfast all stall very good just want to thank Christina manager for looking after us.see u all very soon we call it home from home.tks.florence+Alexander irvine.xxx

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, I was absolutely thrilled to read your lovely review. We do strive to ensure that the service provided by our team is consistently outstanding, and it is a genuine delight for me to read about the memorable moments our team members create for our guests. It is always such a pleasure for me to share such kind words with them, and I will ensure yours are passed on to Kristina our Housekeeping Manager. I am blessed to have a great team in Corona We are so glad you had a memorable stay and “words” - we call it home from home Looking forward to welcome you back soon. Kind Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Super friendly staff"

4
18/12/2017

We thoroughly enjoyed our 3 night stay. The front desk staff and breakfast servers were so friendly and helpful. Our room for 3 was a little small but well kept, clean and quiet. The location is great, not much traffic noise, and close to Pimlico and Victoria tube stations. The breakfast buffer was very good with cooked and continental breakfast items. If the room for 3 was not as compact, we would rate this 5 stars.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for your detailed review. I am delighted you were not disappointed with your choice and enjoyed your 3 nights stay with us at the Best Western Corona Hotel London Victoria. We are proud to provide our guests with a high level of service and comfort during their stay and I am very pleased you experienced this and reflected this in your feedback. Starting a Day – we make sure we have a great choice and freshly cooked full English breakfast to all our Guest, are staff has a passion for that. Thank you very much for taking the time to complete a review. Kind Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"great location"

5
08/12/2017

The hotel is 5min walking distance to Victoria Station and is conveniently located in between Victoria underground station and Pimlico underground station. Belgrave Road is a lively road with lots of small hotels, a couple of restaurants, convenience stores, government offices and a school... its very quiet in the night. Its a safe neighbourhood and you can walk in the night to the shopping centre over Victoria Station. The staff are very friendly, helpful and focus on customer needs. Easy check in and check out. The receptionist helps you carry your luggage to the room; Hotel has elevator. Hotel appears recently renovated. Wifi is available throughout the hotel. There is a PC in the lobby. Breakfast buffet is excellent; loved the vegetarian sausages! lots to eat..the usual...scrambled, fried eggs, fruit, juice, cereal, coffee etc. The room is pleasantly done and is very clean. There is an extra wall electric heater. TV and wifi in the room are excellent. The staff are organized, quick and communicate well with each other. They will book your taxi and hop on hop off tour bus for you.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest Thank you for your lovely Detailed feedback. I am delighted you enjoyed your stay with us and appreciated the facilities, comfort and service we offer our guests. I like to thank you for acknowledging you experienced this in your feedback. We look forward to welcoming you back when visiting London again in the future. Kind regards Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"The hotel canceled my reservation"

1
04/12/2017

I had booked the hotel 3 weeks in front of my visit. A week before my trip, the hotel came with a message that they couldn't authorize my credit card, and if I didn't came up with a valid card they would cancel the room. So I gave the details again, called the credit card provider to check my credit card, used another credit card, but the hotel persisted that they couln't authorize the card (while the credit card provider could not see any attempt). I called the hotel to clear the situation, but they were totally not helpfull at all. In fact the man on the phone was quite rude. Because I needed a place to sleep I booked another hotel. And to my big suprise this hotel didn't have any problems with my credit card (not really because I have never had a problem with my card). The only reason I see is that they wanted to cancel the room, because I had booked it at a very good price (for me). The way they treated me I think is scandalous. It took me a lot of time. And although Booking.com asked several times for proof of rejection of the payment, the hotel failed to submit any evidence. Scandalous!!

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for taking the time to write a review about your stay with us. I would like to apologize for the level of service you received from our staff and for the issues you had with your reservation. I really would appreciate if you can directly e mail me with more details of your booking, so I can further investigate. Please note if you had made the booking via Booking.com – they are the ones Cancel, not the Hotel. If a Guest card is declined or not authorised, we do report to the main agent to follow up with the guest. Please feel free to contact me directly on [email protected] Thank you Please include: - The name the reservation was under as well as confirmation number, if possible. Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Nice hotel - good location, great price"

4
04/12/2017

Hotel is a renovated Victorian building. Small rooms but everything is clean and most of the furnishings are in good shape. Heating is really powerful so we were never cold. Staff were very friendly & were all extremely helpful. It's a short walk (2mins) to Pimlico tube station and close to Victoria station (5mins). Breakfast was ok, you can find better but hard to argue at £9.99/person. Nice visit overall

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our location. Our great Housekeeping team, makes sure the hotel, bedrooms are spotless- I will share your comments with the team. We value you as our guest and hope to accommodate you again soon. Sincerely Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Lovely Hotel"

5
03/12/2017

My Daughter & I stayed for one night. The room was compact but had everything you needed for a night stay. Good decor & bathroom. Tea & Coffee facilities in the room. Ana on the reception desk was very friendly & helpful.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you so much for the amazing review. We do apologise with the room, as it was not the size you expected, in future do let us know, as we can move to a large family room. I am sure that Ana will be thrilled you hear that she made your stay so enjoyable. We have a Great team in front desk and all guest Compliment about them. Glad you had an all-round great stay and we look forward to seeing you and your daughter again soon. Sincerely Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"ANOTHER PLEASANT BEST WESTERN HOTEL"

4
27/11/2017

We booked the only Family Room in this hotel as we needed twin beds & it was small but comfortable, however, over-priced for what you get. The staff were extremely pleasant & helpful and attentive to your every need which makes a big difference to any hotel stay. Breakfast is greatly over-priced at £12.95 but there are a few local cafes within walking distance. A point of concern is that when booking this hotel the price shown did NOT include the 20% VAT & I'm not sure if this was due to Best Western or OPODO, the site it was booked on. In any event, the final price was a shock & very misleading. The No.24 bus does NOT stop outside the hotel, as some reviewers have said, but is a few minutes walk on either side of the road. This is a great bonus when needing to get to Westminster, Victoria, etc. A big thank you to Reception Staff who made our stay very pleasant.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for taking the time to write a review about your stay with us. Whilst we are delighted with the standard and quality of our product, it does also come down to having a great team operating the Hotel. I am extremely proud of my team and I'm pleased that their efforts have been acknowledged in such a manner by yourself. Rest assured your kind words and gratitude will be shared with them. We are happy to know that you liked our location. On the other hand, I would like to get more details with regard to your booking, as all are rates include 20% VAT – if you had booked via a 3rd party, please kindly check the terms and conditions. We have a special offer on arrival for Full English Breakfast buffet for £9.95 – not sure you saw that on the welcome letter, however, I have taken your valuable thoughts. I really would appreciate if you can directly e mail me with more details of your booking, so I can further investigate. Please feel free to contact me directly on [email protected] Thank you We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience. Sincerely Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Excellent hotel for the price "

3
25/11/2017

It's not the Ritz and it's not the cleanest but it's acceptable . Rooms are tiny . Do not accept the basement rooms next to the kitchen and you'll be ok. Service by Anna at front desk was excellent. Staff is attentive.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Guest feedback is extremely important to us and I therefore thank you for your valued comments. Our Hotel is a Victorian Hotel and we do have 4 kinds of bed rooms, not sure if you had seen one of our Large Family or Double rooms. I believe in this area we have big rooms than other hotels. Your kind feedback will be shared with the Ana who, along with myself, look forward to hopefully seeing you again very soon. Sincerely Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Best Western Corona"

5
20/11/2017

I wasn't sure what to expect when I decided t try Best Western Corona. The reviews on-line are really true. I decided to give it a try and I am so glad I did. People seem to really like helping people and making life the best that they can. They listen and give you their best attention. So, try it you'll like it.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for staying at The Best Western Corona Hotel London – Victoria and leaving this 5-star review. It filled us with happiness that you mentioned that you were looked after well by the Amazing team, and we also appreciate your kind words. You can be sure that in this great atmosphere all of our staff members strive to do their very best to provide the total comfort of our guests. Once again, thank you very much for reviewing our hotel, it would be really nice to greet you soon again here. Sincerely Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Well located, friendly helpful staff; ok for an overnight stay."

3
16/11/2017

One of the many hotels located on Belgrave Road with friendly staff, who are really very helpful. I misplaced my room key about three times in a single day (in my defence, It was a hectic and tiring day, lol) and had to go to the reception for access - and not once did their smiles falter. However, that's where the good stuff ends. The rooms are very small - as are the bathrooms. I knocked my elbows in the shower cubicle several times while bathing and that should tell you how small it is (and I'm a petite person here). Food is very average and the breakfast buffet is adequate. Ok for an overnight stay.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for sharing your feedback about your stay at The Best western corona London Victoria. I will share your compliments about the great team. They will certainly be happy to hear! I am really sorry you to know that you had a small room for the night you stayed. We do have very large family and double rooms, not sure which type you booked..? If you decided to stay with us, kindly let me know, so I can make sure you get a large room. Once again we look forward to welcoming you back again in the near future. Please feel free to contact me directly on [email protected] Thank you Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Mixed opinion "

3
14/11/2017

Stayed at the Corona mid November, made a mistake in booking a single room, reception area very nice and clean, staff very polite and helpful, room very small as is the bathroom sink, just about big enough to wash your hands however the shower was excellent and roomy. I don't normally like single beds due to be honest I had a great nights sleep in this one. Tea and coffee facilities in the room plus a complimentary bottle of water. Be prepared to listen rather than watch the TV as it's on top of the wardrobe. Breakfast was ok plenty of it but quality not great.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for choosing to stay with us and sharing your feedback on TripAdvisor! I am so pleased to hear that you had a great stay with us recently. I appreciate your compliments of our team and service. I am blessed to have a great team who has a passion to deliver good customer service I will certainly share this feedback with my team. Thank you for highly recommending us and we hope to welcome you back again! Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Theatre break"

1
08/11/2017

Let me start this review by acknowledging that we were under no illusion that this would be a 5* establishment however we did expect to be able to relax and sleep after a busy day sightseeing and visiting the theatre. Check in was 2pm. We arrived back at 14:40 to be told our room wasn't ready. As we had reservations for 17:00 we had to leave by 16:30 to get there so this wasn't good enough as it left little time to get ready. After a small grumble with the reception staff, to be told last night was very busy (I would hope so, it's a central London hotel) we were given the keys to a room in the basement. When walking to the room we passed the kitchen, the restaurant and a ton of laundry and cleaning products littering the hallway. Not a good first impression. The room, although slightly dated, was adequate sized and the bed was comfortable. Plenty of space to store things and hang your clothes. The bathroom was tiny - potentially one of the smallest I've ever been in you couldn't use the toilet properly as the sink was so close. There was also no extraction fan so it smelt damp after a while. Amenities included one tea bag each and a 2 pack of biscuits, a pen and two sheets of note paper so no good if you're attending for business purposes. We went to the theatre (which was fantastic) and came back late to get some sleep for our upcoming busy day. Unfortunately that didn't happen. From about 05:30am onwards there was excessive noise coming from the kitchen and restaurant. Banging from what I can only assume was the maids cupboard next door to our room and people talking. This meant we were exhausted the entire day which put a dampener on our sightseeing. In my opinion this room (LG06) is completely unfit for purpose. Even the rooms further round the corridor would have been better than this. As a result this ruined a perfectly good trip to London. I'm sure had we have had a different room this review would be very different. Unfortunately we didn't realise the flaw in this room location until it was to late. We raised these issues with the reception staff upon leaving when we were asked if we'd had a comfortable stay to which they stated they would pass it onto management but no opportunity to actually speak to management. After raising a formal complaint the management of this hotel have denied all knowledge of this conversation, accused us of lying and refused to compensate in anyway at all let alone an apology. The question was asked as to why we hadn't raised the issue with hotel staff sooner; when was this supposed to have occurred seeing as it was 05:30am when the noise started and already too late to rectify the issue? Due to the appalling customer service displayed by this hotel I would not recommend or return to this hotel.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for taking the time to write a review about your stay with us. We would like to apologize for not living up to your expectations at the Best western Corona. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to all concerned departments for evaluation. In addition, I did mail you back 2 weeks ago with regard to your compliant with Guest Relations and explained, however I never got a mail back from you. If you want to discuss further - Please feel free to contact me directly on [email protected] Thank you We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience. Sincerely, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Great location at a good price."

3
06/11/2017

Close to Pimlico tube station this hotel is good value for money. Room was clean although the bathroom was a little on the cramped side. Bed comfortable, but while the room seemed quite isolated from outside noise we could hear people moving about above the room and on a couple of occasions it sounded like somebody was using our bathroom! Breakfast looks good on the advertising but failed to live up to expectations with cooked breakfast laid out and kept warm for a while - not good value overall. Maybe if we had been earlier it would have been better. Only having one knife on the place setting was also curious. We did ask for some more toast which seemed to irritate and it never arrived so we gave up. Good for one night but staying longer in a room that size could irritate. Also get down for breakfast early if you are having it.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our location. On the other hand, we would like to apologize for the level of service you received from our breakfast staff. I have already spoken to them. Reviews like yours are very valuable as they enable us to target areas we need to improve on. We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience. Sincerely Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Great London location "

5
24/10/2017

Stayed 2 nights here in a family room , on arrival the reception staff were very friendly and helpful , hotel looked nice , room was quite big for central London , double bed and a single , roomy double shower and very clean and tidy , breakfast was fine , no thrills but plenty to get day started , breakfast room quite small but again wasn't an issue on either day we were there and waitress again very nice and helpful , great location 2 mins from Pimlico tube station , very happy with stay and would use again , ohh wi fi good also , thank you

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Many thanks for staying at the Best Western Corona Hotel and leaving a 5-star review! We are lucky to have a great housekeeping team and they go the extra mile to clean all our lovely rooms. We appreciate all your compliments, and really happy that the team looked after you and your family well and made your stay excellent. We hope to see you back again soon! Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Amazing hotel "

5
22/10/2017

Very nice hotel. We stayed here for a night it was lovely very friendly helpful staff. Comfortable beds very clean everything you need for a short stay in London. Pimlico underground 2 min walk away ideally situated for exploring London. Very reasonable price and lovely breakfast to start your day. We will be staying here again for sure. Highly recommended.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, A very sincere thank you for your detailed review and feedback! It is a pleasure to read your experience. We are pleased to learn that you enjoyed your stay, found the room beds and the cleanliness was top class. Hope you had a safe journey back home with good feeling in mind and that our service and location have been to your liking. Hope to have the pleasure to welcome you back soon. Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Highly recommended"

4
19/10/2017

I stayed here for 3 nights in October. Small but cozy hotel in a quiet aerea. Staff is friendly and helpful, rooms and other aereas are clean and inviting. Nice breakfast. Very close to Pimlico and Victoria stations.

"mr avni was very helpful"

4
17/10/2017

mr avni was very helpful' we enjoyed our stay at the hotel . fchffhnghnghjmhmnghgmhbjghfjvhnbhjghfhgjfghghmhfgngnbvbvcbcfvbfgnhvgbfmmgfbvmbnbbvbmgcbvbngcfvfgncvcncvdbfbcbnfbfcvfhnfgvfxbfcxvcvvbbxcbcxvvbnmcfx

"best service"

5
17/10/2017

we arrived for holiday at the 11.10 our wellcome by the reception was nice and friendly. rooms were clean. breakfast was nice and clean. Mr Avni hotel manager hels us alot with rooms and information about the city. rooms design very warm.

"Good value for money"

4
15/10/2017

Great location The room is very clean, small but enough. the area is quiet and near the hotel there is Victoria station-central station for bus,train and tube. The staff is very polite and kind. Good value for money. Check in 24 hours.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, First I would like to thank you for choosing the Best western Corona Hotel for your stay, and also for taking your time to share your recent experience with us on TripAdvisor. I am very happy to know that you had a wonderful experience with us and it is always very humbling to be considered "one of London's very best accommodations"! Thank you. Please rest assured that I will forward your comments to all the Team, who will be thrilled and very motivated by them. We all hope to have the opportunity to welcome you back soon as our guest! Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"A pleasant surprise : good value for central London "

4
15/10/2017

Looking for a central London - zone 1 - hotel which doesn't cost the earth is normally a dismal affair with paucity of choice and quality : so it was with interest I booked this rather than others in the same price range . And I am SO glad I did! This is a little gem of a hotel, it's just 5 mins walk from Pimlico tube so in total takes less than 10 mins from Victoria . It's on Belgrave road which is full of houses you would see in period dramas : dramatic , tall white buildings , steps to the front door. Reception is super friendly and informative. Rooms are small but perfectly compact. This is an old building. Rooms are small with incredibly high ceilings and nothing can change that ! The sash windows remind you this is a building that's older than any of its residents' grand parents! But quality in the room is excellent . Soft clean carpet, tea and coffee facilities and water. Comfy bed, luxurious bathroom : marble floor was nice Great WiFi connection too I faced out onto Belgrave Road and yes it's a little noisy : but that's London out there and it's a city which has never slept. Once I tuned the noise out I had a very good nights sleep.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for staying with us recently and for posting a great review. Love the word call a Little Gem. I am been blessed to Have a Great Team and a Lovely Hotel, glad you noticed all that. I was delighted that you choose to stay with us at the Best Western Corona Hotel and was pleased to read that you enjoyed your time at the hotel and that our central location, in the Heart of London, was one of the highlights of it! You highlight our great location, great breakfast, clean rooms and about the friendly and helpful Team service and, most important, that you felt comfortable with us! It is a delight to read that you would choose to stay with us next time you are visiting London and we look forward to welcoming you back soon. Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"No safe in room"

3
12/10/2017

The hotel is centrally located - only 10 minutes walk to the Victoria coach station and 5 minutes to Pimlico tube station. Bus stop right across the road, the route 24 can take you to the Trafalgar Square, British Museum. Room was small and the decoration odor was a bit strong so we had to leave the window open for ventilation in daytime. During the nights we had to shut it cause noises like airplanes and road traffic could be heard. Breakfast was free and the staff was polite and nice. However, let me remind you, do not believe that early breakfast could be arranged even if you saw the notice at the reception. We had made it clear to the receptionist one night in advance, she replied she had left a note to inform the next shift colleague handling it, but the next morning we were so disappointed to find that no breakfast had been prepared for us and the staff claimed they had no such service. I literally had to point and show their notice to her so she couldn't argue but it was too late for us. We prefer rooms on higher floor and our request was met. They have a lift so we didn't have trouble carrying luggage, we do appreciate that. However, after we came back for sightseeing on the second night, I found two of my facial masks were missing. I only brought 3 sheets with me so I remembered it clearly. I know I shouldn't have left the suitcase unlocked. The facial masks weren't expensive but I just don't like the idea that others go through my stuff. I reported to the receptionist the next morning and she promised she would look into it. I asked her not to bother, though. We stayed there for 4 nights, overall, we did enjoyed our stay most of the time. Good price.

"Disappointed by price vs quality"

2
10/10/2017

Hotel is not child friendly, only steps at the entrance, difficult to acces with a stroller Room quite small, bathroom even smaller Noisy, you can hear everything through the walls and door. Carpet seems dirty, the entire room is not really clean Breakfast is okish ~30min walking distance from buckingham palace

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for your review. I was most disappointed to hear of the service you received at our Hotel. Please accept my apologies. Your feedback has been shared with my Duty manger and the Team and we cannot recall a child staying with us during the past few weeks, also we are just 15 minutes' walk to Buckingham palace and many London Attraction. Where many guest has wrote reviews below. Hotel Carpets not even 2 months old and I am not sure what kind of a room you stayed as we have very large Family rooms. I really would appreciate if you can directly e mail me with more details of your booking, so I can further investigate. Please feel free to contact me directly on [email protected] Thank you Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Nice hotel, nothing flash but nice and comfy"

3
04/10/2017

Nice hotel located in Westminister approximately 15min walk into town with Pimlico the nearest train station 5-10 min walk. Pro's: - Nice & friendly staff - Comfortable beds (not to firm or soft) - Breakfast good value for money - Good location, although some traffic noise from the semi main road can be heard at night Cons: - No air-conditioning which would be a -major negative in summer - Rooms little cramped - Some of the floors in the hallway are uneven and the lift is very squishy (4 ppl max) which could cause injury - No safes in the room to lock up valuables Overall nice boutique hotel which is decent value for money with friendly staff. We would stay here again in the future. Thank you Best Western for looking after us. Regards Kain

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for your review. It was indeed pleasing to read that you found us to be an excellent hotel in an ideal location with an exceptional team. Your kind feedback will be shared with the team, who I know will be as pleased as I was to read your kind words. We changed our Breakfast menu and added more items – I agree all our Guest love the Breakfast. We do our best to make sure all our guest been looked after and go that extra mile. Looking forward to welcoming you back. Once again thank you Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Price-Location-Quality = good!"

4
26/09/2017

Hotels in London are crazy expensive. This was a business trip and I wanted something very close to my business meeting. Given the location, I dont think it can get cheaper than this. But the quality of service is good, the staff is friendly, rooms are small - but I didn't need to spend time in there. The breakfast was basic but there was choice. So all in all, price, location, quality is good. I would stay here again- even for pleasure, albeit this area itself is very business oriented.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for your review. We are very pleased that you had a comfortable and enjoyable stay, Thank you for your kind comments about our Team and room cleanliness. Looking forward to welcoming you back in one of our newly refurbished rooms. Once again thank you Sincerely, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Quaint and friendly"

4
20/09/2017

Best Western Corona is in a great location. Walking distance to Victoria Station. Family room was small but served it's purpose. Great restaurants nearby. Walking distance to Buckingham Palace. Would definitely stay there again.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience at the Best wester Corona Hotel London Victoria. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I agree we are based in London Heart and ideal to many attractions, some of our rooms can see London Eye too… Hopefully on your next visit we will try to allocate one of the great views. Once again Thank you for staying and looking forward to welcome you back. Sincerely, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Good hotel!"

4
18/09/2017

Great location with easy access to the main central attractions (both by bus and tube)! Very nice staff. Family room was spacious and quiet. Great for a short stay. Furniture can be improved as carpets were old and there was no wardrobe (there were drawers though). Overall would recommend!

BWCorona H, General Manager at Best Western Corona, responded to this review
Dear Guest, Fantastic and thank you for high praise. Particularly happy to read that the size of our rooms, I am not sure you have had a newly done All you can Eat breakfast… offering and value for money. Once again - Appreciate the compliments and I must agree with you, we are lucky to have such an amazing and friendly team....not to forget my hardworking housekeeping team. Look forward to welcome you back Sincerely, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Good Location - Clean Rooms - Friendly Staff"

5
17/09/2017

The hotel is centrally located in Westminster, near London attractions and points of interest. The rooms were clean rooms, friendly and accommodating staff were continually asking to improve our stay.

BWCorona H, General Manager at Best Western Corona, responded to this review
Dear Guest, Fantastic to read and thank you for such high praise. Truly proud of my team who delivered the promise to exceed both product and service expectations. It was an absolute pleasure to be your hosts whilst you were staying in London; we look forward to welcoming you back to the Best Western Corona London Victoria the next time you are visiting London. Kind Regards, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Very basic hotel"

2
16/09/2017

Very tiny room in a very basic facility. Disappointing considering the price. Not a bad location but farther from the pimlico tube station than expected. I've been to London. Any times and know that rooms can be small but this was especially so. The furnishings were ok, likely updated recently.

BWCorona H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for your feedback regarding your stay and Please accept my deepest apologies for the inconvenience caused. I am not sure which type of room you have booked, as we have very large family rooms and Our guest love them. However, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm sorry we fell below your expectation on this stay. We will look into these concerns, there for please e mail me with more details to [email protected] we hope you give us a chance in the future to show you how great our hotel is. Sincerely, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Cold & noisy room"

3
13/09/2017

Single room over looking busy Belgrave Road equals a cold and noisy room, with no heating control. Not helped by noisy corridor where doors were being banged or next door floorboards creaking. The draught from the unsealed balcony door is unbearable. Terrible nights sleep. Small cramped bathroom, with warm shower. The hotel itself is accessible and within walking distance of decent amenities.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for your feedback regarding your stay and Please accept my deepest apologies for the inconvenience caused. However all our rooms have heating facilities and also if needed we do have portable heaters. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm sorry we fell below your expectation on this stay. We will look into these concerns, there for please e mail me with more details to [email protected] We hope you give us a chance in the future to show you how great our hotel is. Sincerely, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

"Very comfortable stay"

5
25/08/2017

A five-day stay in a quiet area of London. Corona hotel is close to Pimlico underground station and the fundamental bus route n.24. Hotel very clean, excellent and kind service, surprising view of Central London from the back side of the hotel. Very nice experience.

"Small but friendly"

4
24/08/2017

Good points Clean, good view over london from the high floors at the back Friendly staff Baked beans at breakfast Did the job for a short stay Modern fittings and decor Had a good fan Short walk to Tube Disappointments Small room and bed Small shower No air con Got coffee when I asked for tea

"A personable and friendly hotel"

4
23/08/2017

I am a regular visitor to the Corona Hotel on business. This hotel is smaller compared to other hotels in London (in terms of number of rooms) but what stands it apart is the customer service in that the the staff are always friendly and helpful (the rooms are comfortable and kept clean.) A special mention to Ana on reception who always knows my name and greets all customers with a friendly smile. I have no hesitation recommending this hotel

"excellent"

5
19/08/2017

Had a wonderful stay. Mariana at the front desk made my stay very lovely. she was also very helpful in giving me information on how to get around London and I thank her for a wonderful job. and the hotel is in a great location so if you ever come to London do stay at best western.

"Visiting the IAAF Woprld Championships."

5
16/08/2017

We stayed 5 nights at Best Western Corona while attending the IAAF World Championships. We find this hotel excellent with friendly and helpful staff in all departments. The hotel and rooms are clean and the location is quiet. Breakfast is very good including plenty of English and Continental items. This hotel is only 5 minutes walk from Pimlico Underground Station and so easy to reach any part of the city. It is excellent for visiting the Chelsea Flower Show( 10 - 15 minutes walk}

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for taking the time to post your kind words on Trip advisor. It was most certainly our pleasure to be of service. I am pleased that my friendly team were able to assist you and help you. We take pride in our cleanliness and service throughout our hotel. We recently changed our Breakfast menu and made it to wake up with a smile. When it comes to location, we are very close to Pimlico and Victoria Tube station and that's why we have always repeat guest who stay at The Best Western Corona - home away from Home. We look forward to welcoming you back to the Best Western Corona Hotel London next time you are visiting London. Sincerely, Ishan Karu General Manager

"Very small room and no air conditioning "

2
13/08/2017

We stayed here for one night in August in a double room. It was clean and comfortable but very small. It was a warm weekend but there was no air conditioning, which made the room uncomfortable. There were doors opening onto a small balcony but they were locked. With no other windows in the room the only thing we could do for some air was too climb up on the bed to reach a small window above the balcony doors. The bathroom was so small the door couldn't open fully. It hits the toilet bowl on opening. The shower door was broken and came off its runner. Breakfast is over priced so we ate nearby in a lovely place called Kazan Kitchen. We won't stay here again. It's a good location for what we were doing but very overpriced even for a London hotel.

BWC H, General Manager at Best Western Corona, responded to this review
Dear Guest, Thank you for taking the time to leave a review, your feedback is much appreciated. I am very sorry that Our Breakfast and your bedroom did not meet your expectations. Our appearance is something we strive to constantly improve and maintain so I was very concerned when reading your comments. We launched our New Breakfast only last week and we have got great comments and feedback, due to that we have on a daily basis around 100 covers. With regard to the bed room, I am not sure which room you booked and stayed, because we have family, double and single rooms. If you had informed us, on arrival our friendly team, will be definably room move or upgrade. Not sure if you did… We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience. Sincerely, Ishan Karu General Manager Best Western Corona Hotel (Lefar Hotels Ltd.) 85-89 Belgrave Road, Victoria, London, SW1V 2BQ

"Good price, and nice staff"

5
09/08/2017

Good service. Stayed one day, and we got an hour extra before leaving the hotel, the price was also pretty nice. The reception was very helpful. Lots of information if you're going to go with a tour ect.

"Great time in London"

5
09/08/2017

Nice hotel right in the center of Westminister. The Staff is very friendly, The Rooms always cleaned.Breakfast is fine with us. Small rooms but dosent matter since one is out in London sightseeing all day. Had a good time here.

"Very good price/quality hotel"

4
30/07/2017

My son and I spent there 5 days, on holiday. We've highly appreciated the reception staff, very friendly & helpful. The hotel is very well located, close to Victoria station and also nearby to bus-stops. The room & bathroom were clean (the bathroom a little small).

"Here Again as Limited Choice but Clean and Comfortable"

3
15/07/2017

This hotel is well situated for central London on Belgrave Road where there are several budget hotels of varying standards. The Corona was selected because I knew what to expect and that is a clean, comfortable hotel is a great location. The welcome and reception were excellent and certainly above average.The room was clean with all of the usual facilities but on the down side it was very small, even cramped. A person of a larger build may even struggle to use the shower room facilities. The room was at the front of the hotel and I did hear another resident complaining about the noise from the busy street but it didn't concern me even though I had the window open due to the closeness of the weather. The double bed was comfy. There was no air conditioning but an electric fan is provided. An iron is available from reception but you would struggle to iron in this room. Breakfast is in the basement but is a very basic and uninspiring affair despite the very best efforts of the excellent staff. When choice (and budget) is limited in London this is an adequate, clean hotel to stay in and certainly one for the budget traveller. For business I prefer something a little better and I do like my breakfasts. A good three but not a four.

"Great Budget Hotel"

4
08/07/2017

stayed here for a weekend in June. hotel was lovely. we chose it based on the price, but it really did the job. we didnt want to spend much on accommodation - and this came up as a decent price. Room was small, but fit for purpose. we slept with the windows open as it was a hot evening, but there was no road noise ( we were facing the road). the bathroom is small, but did the job - good water pressure, and some free toiletries are always great. reception was grand.we checked in a little early. location was great. the area looks pretty fancy to us - and safe..... and the tube station is less than a 5min stroll away. we didnt eat at the hotel, but instead chose a local cafe...about 3mins away...it was grand. would recommend this hotel to anyone on a bit of a budget!! would definitely return.

Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear Marcus2000, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House Team

"Location, location, location"

4
06/07/2017

This budget hotel is based in a great location right near Pimlico tube station. Within walking distance of the Tate Britain, and Westminister. The room I was allocated was adequate, and very clean with all of the essential facilities. Despite being on the ground floor I found it pretty quiet. The bathroom was tiny but clean. The bed was very comfortable. There was no air conditioning in the room though, with the exception of a fan, which in the 30 degree heat of the capital didn't really offer much coolness. The reception staff are very helpful and friendly and happy to assist you. A continental breakfast was included in the room rate.

Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear ATripadvisor, Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. It is fantastic to read that you liked the location of the hotel and that you enjoyed being looked after by our staff and team here. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House Team

"Satisfactory hotel on quiet street"

3
29/06/2017

The Best Western Corona is located on a quiet, mostly residential street in London. It is about one mile from Parliament and half-a-mile from the Victoria Station. The Pimlico Underground station is a short 5 minute walk from the Hotel. We had a friendly greeting, indeed the staff were very helpful and friendly throughout our stay. Our room was on the ground floor but did require navigating a couple of steps. It was adequately sized and comfortably, if sparsely furnished. The beds were comfortable and the linens were clean. The carpeting was worn, but clean. The bathroom had modern fixtures. One chronic problem was controlling the temperature of water in the shower. For the first three days we got nothing but cold water. Then after their "boiler man" had been in to fix it, we could get nothing but very hot water on our last night there. Fortunately we could open our windows easily because we were there during a hot spell and the room had no air conditioning. Breakfast was additional cost and we did not try it. The free wifi was slow and of limited use. Overall, except for the hot water issue our stay was satisfactory and I would consider staying there again.

Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear SWJ, Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. I was particularly pleased to read that you liked our breakfast offering and found the choice to be large and varied. We receive many positive comments on the standard of our breakfasts and many of our guests praise the variety and choices offered. I was equally pleased to read how wonderful you found the service provided by my team. Here at the Corona we pride ourselves on having a reputation for excellent service and are committed to exceeding our guests' expectations. Feedback like yours is the best way to motivate my team as it shows them that their hard work is appreciated. I sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Kind regards, Front of House Team

"Simplicity"

4
25/06/2017

Almost next to Plimlico Underground Station. Friendly and helpfull reception. Peacefull room, nice and clean. Family friendly. Traditional English Breakfast, quality averagely. Interersting neighborhood with small restaurants.

"Very handy for anything in Central London "

5
16/06/2017

Have stayed here regularly since 1999. Seems to have changed hands in recent years but a serious amount of investment has been made which was needed and no doubt why prices have risen. Characterful building unlike so many others in London. Breakfast if you want it but plenty of other options in the near vicinity along with good restaurants for lunch & dinner. Rooms are not massive but cosy which you would expect with historic buildings. Pimlico underground and Victoria rail & coach stations in walking distance and the legendary 24 bus whose route includes Victoria, Westminster Abbey, Houses of Parliament, Whitehall, Horseguards Parade, Trafalgar Square, Leicester Square, Tottenham Court Road/Oxford Street to name but a few. Enjoy.

Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear Travelleryorks, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House Team

"Broom Cupboard with a Bed"

2
14/06/2017

Visited for business, nice welcome but this is where the quality stopped. My appointed room was tiny in the basement. The bathroom was poor - no bigger than a wardrobe - toilet was positioned under the sink such that it was impossible to sit normally on it and the seat was stained with years of ingrained use. Shower door off its hinges. Next to a fire door to rear of hotel which guests/staff were using as some sort of smoking area til late at night with commensurate disturbance, further compounded by the constant drone from the hotels aircon units attached to the outside wall at the back of my room. Breakfast was adequate. Only saving grace was outstanding little Italian restaurant up the road called o sole mio!

Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear Tim N, Thank you for taking the time to post your review. I am most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, and helps me monitor the service we provide. am sorry that you were a little disappointed with the size of your room. As a slightly older building, we do have a wide cross section of shapes and sizes. If anyone is not entirely satisfied with the room that they are allocated, my team are always more than happy to show you room alternatives. I am very sorry that your experience was not as positive as that of others on this site and would ask you to please accept my sincere apologies for this. Kind regards, Front of House Team

"For Chelsea Flower Show and London"

4
03/06/2017

Stayed here for one night to go to the Chelsea Flower Show. Glad we did. 5 minutes walk from Plimlico tube station, restaurants and bars close by. Nice area. Stayed in a single room which was ok, shower door was broke but apart from that all was ok. Receptionists in the evening and in the morning were great, friendly and very helpfull. Would stay here again.

"Too basic for the price"

2
02/06/2017

I get London isn't cheap and I had to book a bit late, so there wasn't much of a choice, but for almost $500 for 3 nights what I got is VERY basic: A tiny room with a twin bed NO A/C -beware! They give you a small portable fan which will do nothing on hot days and trust me, there will be some The window, although nice, did not stay open and I had to prop it up with a book They gave me a complimentary water bottle FIRST NIGHT ONLY. I say, when the room costs this much and has no A/C they need to provide a bottle or 2 a day WIFI is free, thank god They give you shampoo, body wash and soap- no conditioner. Just as an FIY The room was clean, bathroom small but nice, water was not exactly hot There's no safe in the room There is a TV The bed was ok, the pillow are definitely the cheap kind I did not have their breakfast. Go to Warwick Way nearby and you will find a bunch of great breakfast options. For dinner try Warwick pub- I loved their fish and chips and I had never been a fan of that dish before! Anyway, I hope this helps.

"Close to Chelsea Flower Show"

5
26/05/2017

Going to Chelsea Flower Show so wanted a hotel within walking distance. This was easy to get to from Victoria coach station, just down the road, 20 minutes at my pace. An easy walk to the flower show either along Warwick Road or The Embankment. The locality has good local pubs for food as well as small restaurants. All round a good location to visit the west of the city. only a couple of hundred yards from Pimlico station. Room we had was big enough for our stay although bed was only a standard double (larger couples note). Place was quiet at night and road seemed fairly quiet during the day. Breakfast was not included but we took it on two days. It was up to the norm for other BW's we had stayed in and was reasonably priced.

Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear Howards244, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House team

"The room is quite small and the draining system does not work"

3
25/05/2017

The location is good but the room is small. The room is clean but the draining system doesnt work. It drained very very slow. The price is reasonable in London. Next time will be still put in my consideration because all are acceptable but only the draining system is make us feel disappointed.

"Easy to find, nice welcom, good room"

5
25/05/2017

I was looking for a reasonable value room near the place for a conference. Had stayed in this area before but not at this hotel. Hotel really easy to find. Not much exercise from the underground station (Pimlico) to the hotel - I should have taken the longer route !! Reception area really nice, clean and welcoming. Staff very helpful. Room small but everything was there and clean and tidy. Location perfect for a walk at night, felt very safe with lots of choices for restaurants and shops. Could not fault this hotel. I paid extra for breakfast but it was low cost by London standards but good quality and helpful staff. I always like to try different hotels but I will struggle to avoid this in the future as it was such an important part of a good trip.

Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear Ray B, Thank you for taking the time to post your review. We are delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. It is fantastic to read that you liked the location of the hotel and that you enjoyed being looked after by our staff and team here. Here at the Corona we pride ourselves on having a reputation for excellent service and are committed to exceeding our guests' expectations. Feedback like yours is the best way to motivate my team as it shows them that their hard work is appreciated. We sincerely hope to have the opportunity to welcome you back to the Corona in the not too distant future. Many thanks and best regards, Front of House Team

"Can't fault it"

5
25/05/2017

Went to London for my sister's 'Big' birthday. We stayed at the Corona Best Western and I can not rate it highly enough. We arrived early and the gentleman on the desk was more than helpful. He recommended a place to eat (top notch Turkish food!) and couldn't do enough for us. The room was very clean and the beds extremely comfortable. Breakfast was plentiful and hot and again the staff couldn't do enough for us. I can't fault this hotel and would recommend it to anyone wanting to spend a weekend in London.

Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear Kate K, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. I was equally pleased to read how wonderful you found the service provided by my team. Here at the Corona we pride ourselves on having a reputation for excellent service and are committed to exceeding our guests' expectations. Feedback like yours is the best way to motivate my team as it shows them that their hard work is appreciated. I sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Many thanks and best regards, Front of House

"Great hotel in a good location"

4
24/05/2017

I stayed here on business for one night and it was a perfect place. Very close to the tube station and a vast array of shops and restaurants just around the corner. Check in was quick and friendly and the staff were warm and welcoming. The room was small but adequate for a single traveller. There were tea and coffee making facilities, complimentary toiletries and adequate space for working. The bed was comfortable and clean and the heat in the room was adequate. The variety at breakfast was good and plentiful. The only "complaint" was that I would have preferred a pot of coffee instead of having to ask for a refill. I would stay here again if presented with the opportunity.

Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear Jane D, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. We look forward to welcoming you back! Kind regards, Front of House Team

"City break"

5
22/05/2017

Back again to corona hotel.always great.reception all very friendly rooms excellent.cleaned every day high standard .breakfasmmt always . good staff excellent and again very friendly special thanks to manager Keisha and Christina for making our stay great.x florence eric irvine.

"Small and comfortable"

4
16/05/2017

This restaurant has very helpful and kind staff. The rooms are quite small but very comfortable. The hotel is within walking distance of Victoria station and a number of good restaurants. I was happy with the provided tea, water and biscuits! The downside was that breakfast wasn't that great, but also not terrible. I enjoyed my stay!

"Clean, well appointed hotel"

4
14/05/2017

Very centrally located for Victoria, clean and well appointed room. Nice, compact shower room. Bottled water and biscuits in addition to tea and coffee. Breakfast was good, cooked, continental, meats and cheeses. Good value and very good for a business trip.

"Small, Clean,Location"

4
04/05/2017

This hotel room is small, only a double size bed with only a small amount of room around the bed, but there are a few drawers and a closet to put away your clothes. The bathroom is also small, with only a shower stall. Now for the good stuff..the staff was great, our room had been completely remodelled,. The location was super, a 15 minute walk to buckingham palace. A 2 minute walk to both above ground and underground transportation. A 11 minute walk to Victoria Mall. Breakfast was offered for a fee....average and acceptable. We didn't spend much time in our room so it was great for our needs. We spent 5 nights. Internet was great. I would stay again.

Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear EddieA1, Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us.It is fantastic to read that you liked the location of the hotel and that you enjoyed being looked after by our staff and team here. I am sorry that you were a little disappointed with the size of your room. As a slightly older building, we do have a wide cross section of shapes and sizes. If anyone is not entirely satisfied with the room that they are allocated, my team are always more than happy to show you room alternatives. We are all looking forward to your next stay with us! Kind regards, Front of House Team

"Comfortable but small - Very close to Pimlico & Victoria Tube Station"

4
03/05/2017

Comfortable place to stay but their single rooms are quite small. At walking distance of both Pimlico and Victoria tube station. Lovely area with quite a few good restaurants. My room on the fourth floor was clean but noisy. Single-pane windows and all the noise that comes with it, even on the highest floor I could hear cars, buses and taxis passing all day long.

Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear Pieter G, Thank you for taking the time to post your review. We are delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. We sincerely hope to have the opportunity to welcome you back to the Corona in the not too distant future. Many thanks and best regards, Front of House Team

"Suitable Location But At A Price"

3
28/04/2017

Positives: Good location for the event my wife was attending; ditto for Victoria & Pimlico tube stations; ditto for helpful local eateries Pleasant and helpful staff generally Recently refurbished, clean, reasonably sized & well-organised bedroom Good television (with radio access) - and it did not default to Channel 1 from your previous choice of station (very good) Breakfast (although at extra cost & not the most extensive of choice) was of a reasonable quality Newspapers provided Negatives: Shower room was very wee (I would have accepted a more compact shower enclosure for somewhere to stand when not in it and for a basin with space to get your hands - or the kettle - under the tap) The basin water would not run to cold (one assumes never quite to straight mains from the blender) Although warned some weeks in advance, there was no dairy-free alternative to milk available for my wife's breakfast (almost everywhere we have been seems to manage this, even at very short notice) The price seemed quite high (but then, it turned out, it was the Marathon weekend!), particularly with an extra £8/head/day for breakfast

Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear MAH3862, Thank you for taking the time to leave feedback following your stay at the Best Western Corona hotel. We are most grateful for your feedback, which is such a valuable source of information for us, regardless of whether it is good or bad, and helps us monitor the service we provide. It is fantastic to read that you liked the location of the hotel and that you enjoyed being looked after by our staff and team here. Also we are happy to learn that you have found our breakfast varied and to your liking. We are sorry however that your request for lactose free milk has not been accommodated. We offer soya or lactose free milk even at short notice and would like to apologize if this was not the case on this occasion. We hope this will not deter you from choosing our hotel in the future. We look forward to welcoming you back. Kind regards, Front of House Team

"Overpriced for the size of rooms"

1
26/04/2017

I am sorry to say that the price I paid for one night stay at this hotel was seriously overpriced, for the size. The room was very crowded, I couldn't ever open the bathroom door. The room was overly warm, I couldn't turn off the heater. There was no breakfast service

Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear Mandy B, Thank you for taking the time to leave feedback following your stay at the Best Western Corona hotel. We are really sorry to hear that you have found your room to be too small, crowded, and expensive. We are afraid that pricing in hotels follows the laws of supply and demand, and we work on a similar basis to low cost airlines. We feel the rate you have paid was competitive by comparison with what other hotels were charging at the time. We wish you would have contacted us in regards to heating - reception staff are always on hand to assist with any issues you may have. Also, we do offer a breakfast service and we would like to apologize if you were not informed. We hope to get the chance to welcome you back. We will see your next stay with us as a chance to put right those aspects of your stays that have not met your standards. Kind regards, Front of House Team

"Comfortable enough - good base to explore Pimlico"

3
18/04/2017

Pleasant welcome and friendly staff. Hotel is clean and tidy. It's a handy base for Pimlico area and Westminster - even Kensington. For a double our room was quite small - and had an interesting slope to the floor - all standing furniture was leaning over! Poor TV reception until we fixed it ourselves. If you need a B&B that's not going to break the bank then this will do the job

Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear Rob S, Thank you for taking the time to leave feedback following your stay at our property. It is lovely for us to know that you have enjoyed being welcomed by our staff and have found the hotel to be clean, and location suited to your travel needs. We are sorry about the small issues that you seem to have experienced with the TV during your stay. We encourage our guests to make us aware of any problems they may encounter so that we can fix these in a timely manner. We hope to get the chance to welcome you back in the not too distant future. Kind regards, Front of House Team

"Home from Home"

4
14/04/2017

Stay in this small BW hotel regularly when in London on business. Located close to the Pimlico tube station the hotel is 15mins from Victoria and approximately a 20 minute walk to/from Whitehall. Rooms vary in size but all are comfy and well appointed with modern bathroom facilities. The hotel is clean and the staff are friendly and attentive. There are a wide range of restaurants nearby, indian chinese and italian as well as a few decent pubs that also sell food. Would recommend this hotel

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear mIKEY26592016, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Also, we are very grateful for your loyalty to our brand and are looking forward to your next stay with us. Kind regards, Front of House Team

"Ideal overnight stay"

4
26/03/2017

We had traveled down by train for an overnight stay in London, we were greeted by a very friendly receptionist who quickly organised our rooms. We were located on the fourth floor and took the lift. The single room which I had was small but very clean with Tv, tea and coffee facilities, hair dryer and the bed was comfortable. The bathroom had a rain shower which was quite big with a few toiletries, fluffy towels and spotlessly clean. Breakfast was served on the bottom floor, where you press - 1 in the lift to get to the bottom floor. Breakfast room was clean and had fresh fruit salad, ham, cheese, rolls, scrambled eggs, beans, bacon, hard boiled eggs, cereals etc where you help yourself. Plenty off waitresses about to make sure you had all you needed, we were asked if we would like tea or coffee and toast. Staff very pleasant and whilst basic and a very good selection. An ideal hotel for an overnight stay, staff very helpful and friendly. We all enjoyed our stay.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Burtcroghan, Thank you ever so much for taking the time to leave feedback following your stay at the Best Western Corona hotel. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. We look forward to welcoming you back in the not too distant future. Kind regards, Front of House Team

"Great value for money"

4
20/03/2017

Stayed here for 2 nights for a weekend city break. The hotel was very reasonably priced compared to many other similar hotels which sold it to us, but we were pleasantly surprised - spotlessly clean, and cleaned each day which was nice to come back to. Complimentary tea/coffee/bottled water in the room a nice touch. We had a triple room for 3 girls and had plenty of space with 2 large mirrors and cupboard space. Bathroom a little on the small side but again spotlessly clean and well equipped with enough towels and toiletries. Excellent location only 5 mins walk from Victoria Station, and 15 from Buckingham Palace. Receptionists were very helpful.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear IM83, Thank you for taking the time to leave feedback following your stay at the Best Western Corona Hotel. We are happy to know that you have had such an enjoyable stay overall, and that you were pleasantly surprised by our standards of cleanliness and the size of your room. Also, how heartening to know that you have found us to be good value for money - it is something we always strive for. It would be great to get the chance to welcome you back next time you are in London! Kind regards, Front of House Team

"Comfy nights stay"

5
20/03/2017

Room brilliant, so large and comfy. This hotel is close to the underground station of Pimlico and not far from Victoria station and the Apollo theatre. Staff helpful. I booked for 3 adults and got a massive room for 4 Brilliant

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Carol K, Thank you for taking the time to review your stay at the Best Western Corona hotel. We were all very excited to learn about how much you have enjoyed your stay at our property. It would be fantastic to get the chance to welcome you back, so please let us know next time you are in London. Kind regards, Front of House Team

"Friendly, comfortable and safe "

4
16/03/2017

We stayed at this hotel for 3 consecutive weeks while in London for business purposes. One 2 night stay and 2 overnight stays. On each visit we found all the staff to be welcoming and efficient. Nothing was too much trouble. The rooms were clean and comfortable with complimentary toiletries/tea/coffee and biscuits +2 bottles of water. The only disappointment was that none of this was replenished for the second night but the staff on reception were more than happy to provide us with additional complimentary items if we asked. We found the pillows uncomfortable but again, when we asked at reception for softer pillows, alternative ones were brought to our rooms. The hotel is situated on a busy road so there is some road noise but if this is a problem for you there are quiet rooms at the back. I would definitely return to this hotel.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Etten17, Thank you for taking the time to leave such a wonderful review of your stay at the Best Western Corona hotel. It is fantastic to read that you liked the location of the hotel and that you enjoyed being looked after by our staff and team here.It is wonderful to know that you did appreciate the high level of service provided by my team here. They have such passion for what they do and always try to exceed guests' expectations wherever possible. I sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Many thanks and best regards, Front of House Team

"Alright hotel"

3
11/03/2017

Stayed here whilst in London on business. Good location within easy reach of central London and plenty of restaurants, pubs, snack bars and shops nearby. Hotel is quite average; small rooms, basic breakfast, nothing special but does the job.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Mr Duff, Thank you for taking the time to leave feedback following your stay at the Best Western Corona hotel. We are excited to learn that we have managed to meet your expectations in terms of location and amenities. It would be lovely to get the chance to welcome you back - we will see it as a chance to exceed your expectations. Kind regards, Front of House Team

"Great location"

3
28/11/2016

Great location, easy to get into central London by bus, great sightseeing on the way, or tube for a faster journey. Good views of the London eye and bug Ben from the bedrooms at the rear of the hotel. Clean rooms and refitted bathroom. A little on the small side and beds a bit hard for me. We had a problem with the hot water but the staff on Sunday were very professional in their approach to this. We would stay again.

"Small rooms but sufficient for overnight"

4
28/11/2016

Stayed here whilst attending an awards dinner with my wife. Staff were friendly and helpful and the hotel was clean and tidy. The double room was quite small but sufficient for an overnight stay. Hanging and storage area as well as a small desk/chair at which to work. Free WiFi, always a bonus. The shower room was small; shower/toilet/sink but again, adequate for an overnight stay. We were at the rear, floor 4, with a great view across London towards the London Eye. Paid parking is available outside and on some side streets.

"Small, dirty and poor service"

2
25/11/2016

Small room (3 bed family room), almost no storage. Dirty, large staines on the curtain. Poor service, doesn't recognize BW Diamond Select members and their benefits. Location and breakfast is good though. Not going to stay here again.

"great hotel in great location"

5
03/11/2016

Friendly, helpful staff. Comfortable, clean and quiet hotel. Rooms are small but modern and efficiently laid out. Had everything we needed for a week's stay. We appreciated the view of the Eye from our room. The location is great, very close to Pimlico tube station and a short walk to Victoria trains/tube/buses. Thames, Tate and Westminster all within walking distance. Several pubs and coffee shops close by; did not try the hotel's breakfast. We'd stay there again.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear marion1426, Thank you for taking the time to leave feedback following your stay at the Best Western Corona Hotel. We appreciate your kind words regarding the comfort and cleanliness of your room. Also, we are happy to learn that you have enjoyed our location and the view of the London eye that you had from your room. We very much look forward to welcoming you back to our hotel in the not too distant future. Kindest regards, Front of House Team

"1st trip to London"

4
01/11/2016

My 1st trip to London w/ 2 friends led me to this great hotel. Lobby was very small and the girl at the front desk was not overly friendly, however, the room was great. Very clean and plenty of room. Bathroom was very modern, a bit small but it was fine. Great price, safe neighborhood.....I would definitely go back.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Amy V, Thank you for taking the time to review your stay at the Best Western Corona hotel. It is lovely to learn that you have enjoyed our hotel so much so that you would return. We are all looking forward to welcoming you back in the not too distant future. Kind regards, Front of House Team

"Prestonman"

4
25/10/2016

Have stayed here on business a few times in single rooms. The rooms are small but very clean and modern. Staff are friendly and helpful. Situated near Pimlico tube and close to restaurants and shops and only one stop from Victoria. A very decent place to stay.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Prestonman, Many thanks for taking the time to review your stay at the Best Western Corona Hotel. We appreciate your kind words and loyalty to the Best Western brand. We hope that many more stays will follow from now on! Kindest regard, Front of House Team

"Friendly and Helpful Staff, Small Rooms"

4
16/10/2016

The proximity of this hotel to train/tube stations is convenient, good eating places nearby, and sightseeing attractions are within walking distance (0.5 to 3 miles away). Our 4th floor room had a great view of the Eye, it was small but clean and recently renovated. Overall, it was quiet on 4th floor, but noise from adjoining occupants or hallway was noticeable at times in room.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Valerie G, Thank you for taking the time to review your stay at the Best Western Corona Hotel. We appreciate your feedback and kind words regarding location and the neighborhood. Also, it is great to hear that you have enjoyed our service and found your room to be clean and accommodating. Feedback like yours is the best way to motivate us as it shows that our hard work is appreciated. We look forward to your next stay with us! Kind regards, Front of House Team

"Decent Enough"

3
09/10/2016

We booked a girls trip to London for a week. There were 4 of us in 2 different rooms. We stayed on the ground level and found the accommodations to be okay. The rooms were small but workable. The one issue we had was lack of electrical outlets. Halfway through our trip, one whole set of plugs stopped working, which meant some juggling when it came time to charge. There was a hairdryer in the room, which was awesome. No one told us breakfast was extra and not included when we booked our rooms. The hotel did have an iron that they let us use. We didn't spend much time in our room so it was okay, but next time I visit London, I will probably upgrade to a slightly nicer hotel. The location was fabulous, we heard no noise at all when sleeping (with windows open), and the staff was nice. However, there aren't a lot of extras, and the bathroom shower is very, very small, so that's why I would upgrade next time.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Stacey G, Thank you for taking the time to leave feedback following your stay at the Best Western Corona Hotel. We appreciate your kind words with regards to our rooms and are happy to learn you have enjoyed your girls' trip to London. We are sorry to hear about the inconvenience caused by the electrical outlets. We urge all our guests to notify us of any issues that may arise with the room amenities so we can rectify these. We are really sorry for any inconvenience this may have caused and hope to get the chance to welcome you back in the not too distant future. Kind regards, Front of House team

"Decent place in London"

4
08/10/2016

Stayed here for 3 nights for work. Staff had cancelled my room by mistake, so not a great start, they recovered a star rating my providing a room. The rooms are nice and clean but small, I had a double which seemed a single, don't expect a bath tub, what you get is half a shower which takes a while for the hot water to appear, the tap to the sink was larger than the sink itself. There is no fridge and no a/c, it did get warm in the night and I was unable to open the window. You can hear the occupiers to the room above walking around on creaking floorboards and also hear the sounds of their flushing water. I was here for 3 nights and the bed sheets were not changed at all, the used towels were changed daily. The breakfast was scrambled eggs (which seemed watered and lacked taste) bacon and beans, cereal, pastry, yogurt and fruit. Staff nice and friendly. This hotel is nice and clean and in great location. I would stay here again but only for the night.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Rugby2016, Thank you for taking the time to leave feedback following your stay at the Best Western Corona Hotel. First of all, please accept our apologies for the issues you have encountered upon check in. However, we are happy that we managed to find a solution in a timely manner. It is great to hear that in spite of not a very great start you have enjoyed our location and have found your room to be clean and staff accommodating. We hope to get the chance to welcome you back into the future, when we hope to exceed your expectations in the areas that you feel have lacked. Kind regards, Front of House Team

"Worst hotel experience of my life"

1
07/10/2016

This is a 1 star hotel pretending to be 3 stars. Every year the hotel says that the hotel made a renovation, but this is a lie. The room did not have a safe - and it really needs one. The TV also did not have a remote control. Next, you enter the lift - I have seen suicide attempts that adhere to more health and safety measures. Seriously - take the stairs. It rather optimistically has a four person maximum capacity - God help you if one of your companions happens to be fat... The 'continental' breakfast was cheap packaged bread, cheap salami, and plastic-wrapped cheese. I didn't try it - I value my life. I can only imagine how it tasted... Yes - it is near to the centre of London; but so are so many other reasonable hotels - they can't all be this bad. Seriously, do not do it; there are prisons that are luxurious by Corona Hotel standards.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear hl5it, Thank you for taking the time to post your review. We are most grateful for your feedback, which is such a valuable source of information for us, regardless of whether it is good or bad, and helps us monitor the service we provide. It is regrettable and disappointing to read that you have not enjoyed your stay with us, and have likened our standards to those of a prison. We understand that when one books a hotel, one consults the list of amenities offered. We do not offer safety boxes in any of our rooms and as such, do not advertise this, but have one available at Reception, where guests can store their valuables. All our TV sets are equipped with remote controls and we are sorry you did not have one in your room. As mistakes happen, we urge all of our guests to notify us of any issues so that these can be rectified in a timely manner. As far as the lift is concerned, we take this matter very seriously and as such, would like you to elaborate, i.e. why did you feel unsafe using it; did you experience any issues whilst using it? Health and Safety checks are carried out on a monthly basis and had the lift not been deemed safe, it would not have been operating. Thank you for taking the time to bring your comments to our attention as guest feedback is invaluable to our efforts to continually improve our service. Kind regards, Front of House Team

"Acceptable for Central London at the price"

3
30/09/2016

No bar, but 3 pubs within 5 minute's walk, tow of them excellent for ale lovers. Basic but OK breakfast. Very helpful front desk staff. Avoid room G01 until they have installed a blackout curtain or blind, as an exterior hotel light (orange) shines directly into it. Excellently situated in the quiet area of Pimlico.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear JandLillyn, Many thanks for taking the time to leave feedback following your stay at the Best Western Corona Hotel. We appreciate your kind words regarding location, staff, and breakfast. However, we are sorry to learn that you have found our breakfast to be basic. We are constantly looking into improving our breakfast, and take all of our guests' comments and suggestions on board. Although we advertise it as continental, our breakfast also features hot food items such as baked beans, bacon, and scrambled egg to name a few. We are sorry you were not entirely happy with our breakfast choice. With regards to the curtain issue, we would like to reassure you and our future guests that as per our brand standards, all our rooms feature blackout curtains. When pulled properly, they prevent any outside light entering the room. We are really sorry this was not the case during your stay.We very much hope to get the chance to welcome you back again into the not too distant future. Thank you once again for your invaluable feedback and for helping us improve our service. Kind regards, Front of House Team

"Nice budget hotel"

4
30/09/2016

Stayed here for three nights. Requested a quiet room on high floor and although small it was modern, spotlessly clean and comfortable. Agreed with previous comments that if height of summer lack of air con could be a problem. Staff in particular the evening staff were super friendly. The young lady on reception saved the day when the hairdryer broke and brought a replacement in about two minutes flat! The only negative I would say is forget the bacon, weird scrambled egg and value beans. Just improve the selection at the continental breakfast. Would stay there again though as great location close by to some lovely eateries and pubs.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Joguigsy, Thank you for taking the time to leave such a wonderful review of your stay at the Best Western Corona hotel. Feedback such as yours motivates us to keep up the hard work and to continue to improve the service we offer to our guests. Please be assured that we have enjoyed catering to your needs just as much as you have enjoyed being a guest in our hotel. It was a real pleasure to have you here and would all love to get the chance to welcome you back should your travels bring you this way. Kindest regards, Front of House Team

"Avarage hotel"

3
22/09/2016

This is centrally located . Walking distance from West minster. But small rooms with very poor wifi. Ok for single person occupancy. However being located in London and you are tourist then this is okay as you have tube nearby and many touristic places like London Eye . Book in advance to get better rate. Lot of eating option available in 10 minutes walking . We tried Indian restaurant and found it good.

Corona H, Public Relations Manager at BEST WESTERN Corona, responded to this review
Dear RajendraRane, Thank you for taking the time to post your review. We are delighted to read that you have had a relatively pleasant stay and have enjoyed our location. We sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Kind regards, Front of House Team

"Sightseeing in London. A dream realised."

5
16/09/2016

Fantastic 5 nights at this lovely hotel. Our room was a standard double, it was a small but absolutely great room. Very comfortable, very clean and a lovely view over to the London Eye and Big Ben. It was lovely to come back to after a long day sight seeing. Such pleasant genuine and helpful staff. Situated in a lovely part of London for access to the centre and theatres and the embankment. Walking distance to Buckingham Palace and St James' Park. A wonderful stay.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Susan C, Many thanks for taking the time to leave such a wonderful review following your stay at the Best Western Corona hotel. It's really heartening to learn that we have exceeded your expectations and even better, that you decided to share it with our TripAdvisor readers. It's really important for our future guests and for us to know your opinion about us. We are all looking forward to welcoming you back to our hotel in the hopefully not too distant future. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House Team

"DISSAPOINTED"

2
15/09/2016

I was in room 102 which was tiny. No air conditioning and could open the window fully. The bathroom wasn't much bigger than a phone box and the corner sink was so small I could hardly fit both my hands under the tap. Breakfast was no improvement, all that was available at the hot buffet was bacon, scrambled egg and beans. The hotel does not offer any other hot food options at breakfast, probably because they couldn't fit anymore hot plates in the tiny claustrophobic restraint which is located in the basement. Avoid staying here.

"Great staff sabotaged by dated facility"

3
11/09/2016

The Corona is billed as a "three star" (from Wikipedia: Properties that deliver a broad range of amenities that exceed above-average accommodation needs. Good quality service, design and physical attributes are typically fit for purpose to match guest expectations). I would say they are knocking at the door of a two-star. The location is excellent: a few minutes walk to either Pimlico or Victoria Station. There are several amenities that are steps away: dry cleaning, convenience stores, restaurants/pubs, groceries. Structurally, the facility is an antique. Floors droop and creak. Conversations in the hallway can be clearly heard in the guest room. Pluming is primitive (2-3 flushes to take care of things) and the shower temperature adjusts itself from scalding to chilling. There is a breakfast offered for £7/person — adequate and convenient. I am certain they do not have facility to cook on premises but, more so to reheat. On offer: some fresh fruit, cereals, yoghurt, hard boiled eggs, bacon, beans, toast/jam, pastries, coffee/tea. The scrambled eggs are weird. I apologize for not being more eloquent but, I think they are reconstituted from a powder. They are slightly watery with a tinge of a granular texture. So there you have it. Weird scrambled eggs. A signature of the Corona. The staff are very accommodating. The front desk provided an extra fan and extension cord to help to cool the room down. We visited and London was going through a bit of a heat wave. That said, most common areas in the hotel (lobby, corridors etc) were considerably cooler than our room. In the dining area, the buffet items were well-tended and topped up and servers were quick to offer and remember your preferences for coffee or tea and white or brown toast. It's the little things that are impressive. The staff also work hard to keep the hotel very clean. Housekeeping services are reliable and professional. The room is clean and well looked after. There is no fridge or dresser. There is a kettle with a choice of tea and instant coffee in the room. There's also a USB jack in the desk to charge phones. Staff are the only "above average" feature in the hotel.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear James P, Many thanks for taking the time to leave such a comprehensive review of your stay at the Best Western Corona hotel. We are happy to learn that you have had a nice stay overall, and that you were happy with the location and service offered by our staff. We are sorry that you have found the building antique and cramped. Ours is not a purpose-built hotel, but a Victorian conversion, and although the building and the rooms have been recently refurbished, it still retains some of its Victorian charm. We would love to welcome you back to the Best Western Corona hotel should your travels bring you back to London. We will see it as a chance to put right those aspects of your stay that did not meet your expectations. Kind regards, Front of House Team

"Good Hotel"

5
10/09/2016

Had a lovely stay here, it is basic but all you need is available. Cleanliness is very good but the staff are extemeley friendly and helpful,we could not have picked a nicer group of people, they were like friends.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Linda R, Thank you for taking the time to leave such an amazing feedback.We are all very happy to learn that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guests and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House Team

"Great location, very good service, but not the place to stay during a London heatwave."

3
09/09/2016

We used Aeroplan points to book the room, so it did not cost us any money. Therefore, I can't be too critical. If I were on a strict budget, I think I might actually give this hotel four stars. That said, it is very much a three-star hotel. It's in a great location--between two major tube stops: Victoria and Pimlico. The service is actually quite good. We stayed there during a heat wave and the staff was nice enough to give us extra fans and an extension cord, which we sincerely appreciated. They did try their best, but it was still a hotel without air conditioning during a heatwave, so it turned out to be one of the most uncomfortable hotel stays I have ever had. We were on the third and fourth floors, and it was stifling. The rooms were typical of a three-star hotel: no room fridge; no dresser; no room service, etc. The bed was OK--not especially comfortable but not especially uncomfortable, either. The shower scalded you and froze you by turns. The breakfast was adequate. However, if it had not been included with the room, I would never have paid the £7 for it. I would gladly pay £20-£30 pounds more a night for nicer hotel, so I don't think I would stay here again even if I could use points to pay for the hotel.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear ChiCanadian1969, Thank you for taking the time to post your review. We are most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, and helps me monitor the service we provide. It is fantastic to read that you liked the location of the hotel and that you enjoyed being looked after by our staff and team here. Although the hotel does not feature AC, we do indeed provide powerful fans in all of our rooms, with the possibility of requesting extra ones.We are really sorry that we did not manage to meet all of your expectations, so please accept our apologies. We would love to welcome you back to the Best Western Corona hotel in the future- we will see it as an opportunity to exceed your expectations. Kind regards, Front of House Team

"Not greta"

2
07/09/2016

Very cramped room. Dark and dingy in basement. Extremely small corner shower and sitting down at the dressing table and opening the drawer with the hairdryer in was a physical impossibility. (To note I am not an unusually large person female size 12!) Very limited breakfast choice also. No plan to return

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear 333Maria_S2014, Thank you for taking the time to post your review. We are most grateful for your feedback, which is such a valuable source of information for us, regardless of whether it is good or bad, and helps us monitor the service we provide. We are disappointed you didn't enjoy your stay with us. We are sorry that you were a little disappointed with the size of your room. As a slightly older building, we do have a wide cross section of shapes and sizes. If anyone is not entirely satisfied with the room that they are allocated, my team are always more than happy to show you room alternatives. We are very sorry that your experience was not as positive as that of others on this site and would ask you to please accept my sincere apologies for this. Yours sincerely, Front of House Team

"clean and cheap"

4
02/09/2016

nice little budget hotel, good for what we wanted, walking distance to where we were going, (Rolling Stones Exhibition, and theatres) very quiet area near to Victoria station but did not hear the trains

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear JennyB, Thank you for taking the time to leave such a wonderful review of your stay at the Best Western Corona It's really great to hear that we have exceeded your expectations. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House team

"Very nice hotel at a great location"

5
31/08/2016

We (2 adults and an 11-year-old child) stayed at Best Western Corona late August for 7 nights. The location couldn't be better. A 10-minute walk from the Victoria Station. There is a very convenient bus #24 half a block away from the hotel. On the parallel street there is a dozen of different, not expensive nice restaurants. The hotel is on the quiet street. Rooms are on the smallish side, but the three of us did not bump into each other. Bathroom is small, but shower is normal size. Everything is very clean and feels fresh. More than adequate breakfast at convenient time. People are nice and helpful. The only negative thing - no air conditioner. There was an ok fan in the room, but the outside weather was in the 80s, and the room was very warm. Our friends stayed at a hotel across the street, they had the same situation.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear SvetlanaK, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House Team

"Good value but needs air con."

4
31/08/2016

Stayed for two nights in a room facing Belgrave Road. The room was small, but clean and attractive with a comfortable bed, decent shower and good quality TV. Good value for £59/night. Unfortunately the hotel has no air conditioning and the room became stifling by late afternoon. I slept with the window open which helped, but the road is busy, so was happy I'd brought along earplugs. Staff were friendly and efficient. I would stay here again but definitely not during the summer months.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Mr KentChris, Thank you for taking the time to leave feedback following your stay at the Best Western Corona hotel. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us.However, we are really sorry to hear that you have found your room to be too hot. Although the hotel does not feature air conditioning, we provide powerful fans in all our rooms, and if need be, we can provide extra ones. We apologize for any inconvenience this may have caused and hope this will not deter you from choosing our hotel again in the future. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House Team

"Late rooms messed up and I was one of the 7 dwarfs "

5
30/08/2016

Booked my stay with late rooms, they didn't pass on the details which caused about a 20 minute delay, I was already tired and made more grumpy, which I sadly passed on to the staff. Hotel staff were friendly and helpful despite my attitude towards them( I did apologise after a shower) The room was clean and functional, with all you could need for a short stay, ironing board and fan supplied! Tasty biscuits and a kettle, Not eating here so can't help with the food side. I will return, hopefully in better spirit!! Thanks again tolerant staff

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Mr Law2, Thank you for taking the time to leave such an amazing feedback. We are all very happy to hear that despite the delay in your being accommodated into our hotel, we have managed to exceed your expectations and even better, that you decided to share it with our TripAdvisor readers. We can only imagine how frustrated you must have been at the end of a busy day, so please rest assured that we understood you were not being your usual happy self. We would love to welcome you back in the future, so please don't hesitate to contact us directly as we will be delighted to assist you with that. Kind regards, Front of House Team

"Hottest Day of the Year and No AC"

3
28/08/2016

The title says it all. This is a nice hotel, located within a 15 minute walk from Victoria Coach Station & close to the Pimlico tube stop. It has clean, small rooms & friendly, helpful staff. But I cannot recommend this hotel in the summer on the chance a hot day and night may occur. London had a sweltering 93 degrees F. (over 30 degrees C.) and we roasted without AC. Granted it is uncomfortable riding the unairconditioned tube in those circumstances -- but trying to sleep in a hotel room like that? Try it in a different season.

"Great Place for the Price"

5
18/08/2016

I was solo female traveler looking for a place to stay the night in London. This hotel was easy to get to from the Tube.It is only 2 blocks away from the Pimlico Station making it easy to get to from the airport and for sight seeing. I was in a single room that was small but provided me everything I needed. I also ordered take-away and the front desk called me when it arrived. Also if you arrive before check-in you can store your luggage with the front desk. I would stay here again.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Jlove397, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House Team

"Nice Hotel in the Pimlico Area"

4
04/08/2016

I recently stayed here for 1 night. The Staff are pleasant and friendly. The Hotel was clean. I stayed in a single bed room and it was small, but I was expecting this as we are talking London! The bathroom was also compact, with a good shower. The bed was comfortable. Seeing this is a London hotel, I thought the price was reasonable. Plenty of places to eat nearby.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear PDDunstan, Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. We sincerely hope to have the opportunity to welcome you back to the Corona in the not too distant future. Kind regards, Front of House Team

"Stop over for 1 day"

4
30/07/2016

Only ever booked room for early get away to office. This hotel is very well situated for both Victoria Station and Westminster. I havent used the local restaurants nearby but have used Tescos which is a 5mins walk away. I've found the single rooms I have stayed in to be roomy and the beds are comfy. The bathrooms are very clean but compact. I consider it to be reasonably priced and will always check availability when stopping over.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Caron2406, Thank you for taking the time to post your review.We are delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback.It is fantastic to read that you liked the location of the hotel, found us reasonably priced, and that you enjoyed being looked after by our staff and team here We sincerely hope to have the opportunity to welcome you back to the Corona in the not too distant future. Kind regards, Front of House Team

"Not bad"

3
26/07/2016

Stayed here with work as was near a meeting I had the next day, not normally an area I would stay in. The good - minutes from tube - free wifi - very clean - ok room facilities, hairdryer, tea and coffee - plug sockets near bed - room service was a reasonable price Could do better - no air con - badly designed room - TV in awkward position to bed - tiny bathroom - not great value at £117 a night for a 3 star

"Victorian Stay"

5
26/07/2016

This place is very nice. The room was spacious for a single guest. It is only 4 blocks from Buckingham Palace and the Theaters. Parking is free on the weekends in front of the hotel. It is also close to two different subway systems.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear CobolAl, Thank you for taking the time to post your review. We are delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. We sincerely hope to have the opportunity to welcome you back to the Corona in the not too distant future. Kind regards, Front of Desk Team

"Superb standards!"

5
21/07/2016

Friendly staff, very clean, quiet room with plenty of sockets including USB sockets. Efficient and polite breakfast service, good value for money. No air con but a large quiet fan provided which helped a lot in this week's heat wave. Our room was at the back so it was quite cool anyway and very peaceful. Highly recommended and very convenient for Thames walks and not far from many great historical sites.

"Great service"

4
18/07/2016

What makes a hotel stand out? Cleanliness and service. The Corona on Belgrave in London, aced both of these categories. Pleasant, helpful staff, clean room and nice continental breakfast included. Plus internet service was excellent. I say this because oftentimes internet service is spotty in hotels if working at all. Highly recommend this hotel.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear traceywinter, Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. It is fantastic to read that you liked the location of the hotel and that you enjoyed being looked after by our staff and team here. Here at the Corona we pride ourselves on having a reputation for excellent service and are committed to exceeding our guests' expectations. Feedback like yours is the best way to motivate my team as it shows them that their hard work is appreciated. We sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Kind regards, Front of House Team

"Perfect Location"

5
16/07/2016

Nice friendly team on check in / Check out and breakfast. Room very clean with everything you needed including a tower fan. Located 5 min walk to the tube. Great location and exactly what we needed as a hotel.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear GM-BWMaypole, Thank you for taking the time to post your review. We are delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. We sincerely hope to have the opportunity to welcome you back to the Corona in the not too distant future. Kind regards, Front of House Team

"Nice hotel and lovely staff"

4
13/07/2016

Have stayed at this hotel on three occasions on business. The hotel has been refurbished to a good standard. There are complimentary toiletries and comfortable beds. The three rooms I've styled in were of reasonable size with workstation, free wifi and tea/coffee. Large plasma screen TV too. The breakfast is a buffet style with enough choice to choose from including bacon, eggs and beans along with a good selection of continental food. The staff are extremely friendly and accommodating. One of our party had asked for porridge which the hotel do not provide, only to have it presented to him at breakfast the next day. Good location for Pimlico tube and Victoria train/coach station with plenty of local restaurants nearby too.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear RhosBoxer, Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. I was particularly pleased to read that you liked our breakfast offering and found the choice to be large and varied. We receive many positive comments on the standard of our breakfasts and many of our guests praise the variety and choices offered. I was equally pleased to read how wonderful you found the service provided by my team. Here at the Corona we pride ourselves on having a reputation for excellent service and are committed to exceeding our guests' expectations. Feedback like yours is the best way to motivate my team as it shows them that their hard work is appreciated. I sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Many thanks and best regards, Front of House Tram

"Great Stay in London"

4
12/07/2016

My boyfriend and I stayed here for three nights and it was a great hotel. The hotel is a 10 minute walk from the main Victoria Station, and a 20 minute walk from many of the major tourist attractions like Westminster Abbey and the London Eye. The hotel is in a great neighborhood near many pubs and coffee shops.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Cassy W, Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. I was particularly pleased to read that you liked our location - we are lucky to be located so close to many of London's iconic attractions and to some really great pubs and restaurants. We sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Many thanks and best regards, Front of House Team

"Decent Hotel, Except for the Bathroom"

3
12/07/2016

As others have mentioned, we found the Best Western Corona to be a fine hotel for exploring London. The Pimlico Underground station is only about a 10 minute walk from the hotel. The surrounding neighborhood is safe and the hotel staff is quite pleasant. The only negative was the bathroom. It is the smallest I've ever encountered. As you can see in the accompanying photo, only a child would be able to sit properly on the toilet due to the position of the sink plumbing. Adults have to use an awkward sideways pose. There is a stand-up shower, but it is difficult for an adult-sized individual to turn around when inside. They are apparently doing some renovations, so perhaps this will be fixed in time.

"Fine hotel for exploring London"

3
10/07/2016

This was my first stay on a two-week tour of Britain. I had a small room at the top of a landing. The room was small (not unexpectedly so) but adequate for a single traveler. The bed was comfortable, and the bathroom well appointed. The front desk staff were incredibly nice -- even printing out my tickets to the Tower of London that I had purchased online through my phone. This hotel is on a street that is filled with tourist hotels (some looking shabbier than the Best Western), and tourists wheeling oversized roller bags to and from Victoria Station were a common site. Get off the main thoroughfare and there's enough in Pimlico to explore -- not to mention it's extremely well located to explore the rest of the city. I would like to give a plug for Cask Pub & Kitchen, an unassuming pub around the corner from this hotel with a very friendly staff and selection of excellent beers.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Ete4, Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. I was particularly pleased to read that you liked our location and enjoyed the service provided by my team. Here at the Corona we pride ourselves on having a reputation for excellent service and are committed to exceeding our guests' expectations. Feedback like yours is the best way to motivate my team as it shows them that their hard work is appreciated. We sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Many thanks and best regards, Front of House Team

"Absolute shambles"

1
04/07/2016

Pre-booked and paid 5 months ago, booking confirmed by phone the day before travel. On arrival the dis-interested reception staff informed us that 'the system' had re-allocated our rooms, and we were 'bumped' to a horrible B and B in Earl's Court, for which we were meant to be grateful. A hotel and company with no concept of customer care. We will avoid Great Western in the future.

"Excellent location, friendly staff, nice room"

4
28/06/2016

I spent four nights here with my mother. We arrived before check-in time so our room wasn't ready, but we could leave our luggage at the hotel, which worked fine for us. When we got back in the evening, the check in process went smoothly. Our room was in the lower ground floor, close but not next to the breakfast room. The room was compact but very nice, safe, clean and quiet. The room had free wi-fi, which worked fine. There was also a coffee maker in the room, which was a nice touch. When traveling, I don't need a large room because I'm mostly just going to sleep there. The location of the hotel is excellent. Pimlico is a very nice area with plenty of restaurants. The Pimlico tube station is about five minutes away and the larger Victoria Station is only ten minutes away. It takes about 20-30 minutes to walk to Big Ben and Westminster Abbey. The breakfast was good. There were croissants, pastries, fruit, cereal, and eggs, beans, and bacon... The breakfast staff also asked if we would like some toast (white or brown), and whether we would prefer coffee or tea. On the day of our departure we had to leave very early, before breakfast time, but the staff was kind enough to bring a limited but very satisfying breakfast to our room. Overall, Best Western Corona is a nice, clean, safe hotel in a beautiful area with exceptionally friendly staff. I would definitely come back to this hotel.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Sirkku A, Thank you for taking the time to leave such an amazing feedback. We are thrilled to learn that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guests and for us to know your opinion about us. We look forward to welcoming you back to our hotel in the not too distant future. Kind regards, Front of House Team

"Good stay"

4
25/06/2016

Was here for 6 nights and was very comfortable all the time there. The room was bigger than I expected and very comfortable. The location was perfect. Easy access to the underground and within walking distance to many attractions. Hassle free check in. Nice breakfast.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear SutterCaine, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House Team

"Lower ground floor - huge room - very friendly check in"

5
10/06/2016

Very convenient for working in Westminster - only a 15-20 walk to meeting near Westminster Abbey. Double room had two single beds and a very comfy double bed - huge room, windows a bit grubby on outside but probably due to renovations. No view except of building rubble - but very quiet being LG room, had windows open all night and slept like a log. Nice hotel different from the usual corporate look - had some character about it Breakfast had good enough choice between continental and cooked scrambled eggs, bacon beans etc. Breakfast staff exceptionally friendly and very attentive for coffee tea and toast and top-ups - much better than being in a Travelodge. #24hr free WiFi is a real bonus, much better than just 30mins - logical!

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear VantivemarDCFC, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guests and for us to know your opinion about us. We are ecstatic to learn that you have enjoyed our location, room, and being looked after by our staff. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House Team

"Preferred hotel on Belgrave Road"

4
10/06/2016

I regularly stay in London and must have tried most hotels on this road; the Corona is the only one I want to stay in again..in fact must have stayed a dozen or so times now. The price is good for the area and must be busy as it isn't always available on our works hotel booking system. Single rooms are quite small but, in my opinion, perfectly adequate. Nice to have free WiFi and toiletries. Rooms at front of hotel can be noisier due to road noise but that's common to many hotels. I do keep intending to ask for a room at the back of the hotel to compare but forget each time! Breakfast has always been ok. Not a 'full' English but hot choices are tasty...do wish they would use thicker bread for toast though...hint hint! Will definitely be back.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Victoria P, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It brings us a lot of pride and joy to hear that you are an avid fan of our hotel. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty and trust. We are all looking forward to your next stay with us. Kind regards, Front of House Team

"Good room poor mattress"

4
08/06/2016

Good room size and very good service. Great location for visiting London. Close to Victoria railway station and underground system. Room G03 mattress was very poor. Overall I would recommend the hotel.

"Poor hotel but great staff - wifi only free for 24rs!"

2
02/06/2016

Have stayed in the smallest one bed room ever. No air con, so had to keep the window open all night, but wouldn't stay open so only option was to use the bible as a prop. The walls are so thin that the alarm from the room next door woke me up, not that I soundly asleep as the local church starts raining its bells at 5 am, and with the window open, it's pretty loud! I'm here for three nights but wifi is only free for 24 hours, not great for a business trip Great location however, and the staff are really helpful. I just like to sleep when it's time for shut eye

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Maaike2009, Thank you for taking the time to post your review. I am most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, and helps me monitor the service we provide. I am sorry that you were a little disappointed with the size of your room. As a slightly older building, we do have a wide cross section of shapes and sizes. If anyone is not entirely satisfied with the room that they are allocated, my team are always more than happy to show you room alternatives. With regards to the WiFi, this is an entirely free service. Upon leaving the hotel for the day, our guests are automatically disconnected from the service. However, upon return, they will be asked to reconnect and this only takes a few moments. We are really sorry to hear that you were under the impression that our Internet service was free only for the first 24 hours. We would like to apologize for any inconvenience this may have caused. On the plus side, we are very happy to learn that you have enjoyed our location and being looked after by our staff. We sincerely hope to get the chance to welcome you bach again in the near future. Kind regards, Front of House Team

"Best of the Best"

5
31/05/2016

Stayed here on several occasions and have always received a great welcome and great stay. Will definitely being staying again and bringing the family along, a great place to stay if you want to visit sights of London, not far to tube station or walking distance to London Eye.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Julie B, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. We are always looking forward to your staying with us. Kind regards, Front of House Team

"Perfect location for Chelsea Flower Show"

5
29/05/2016

This hotel is very convenient to Victoria Station, with Pimlico tube station a 5 minute walk away. The friendly staff couldn't do enough and were extremely helpful about giving directions to the local transport. Our room was spotless - like most people have said, the bathroom is not enormous but has everything you need including a great shower. I would certainly recommend this hotel and would plan to use it when in London again.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Angie_L, Thank you for taking the time to leave such an amazing feedback.We are delighted to learn that we have exceeded your expectations and even better that you decided to recommend us to friends and family. It was a real pleasure to have you as a guest and the staff here have enjoyed catering to your needs just as much as you've enjoyed your stay with us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House Team

"Good stay and location "

3
27/05/2016

Room is small and there is carpet which I have come to dislike but staff were helpful and friendly, the location is very close to Victoria station and the hop on hop off stops. The tube has gotten ridiculously expensive in London Actually London is the most expensive city I've ever been to and much more so than when I visited before( relative to other places etc)this hotel is literally on a street lined with boutiquish hotels with names like best western so lots of choices. You can walk to bucking ham from here and there are lots of shops and restaurants and English pubs nearby. Careful, places close early and are often closed Sunday which we thought bring in such a touristy area was strange.

"Great Experience"

4
26/05/2016

My sister and I stayed at the Best Western Corona while spending a few days in London. We chose this hotel because it seemed to have a central location, reasonable price, and positive past experiences with other Best Western hotels. This hotel was clean and very adequate for our needs. Our room was on the below ground floor and featured a twin bed, double bed, and private bathroom. The room was definitely smaller than what you would get in the US, but we were expecting that, so it was not an issue. The desk staff was friendly and helpful. The hotel's location is within walking distance to Big Ben, Westminster Abbey, and the London Eye. We were also able to walk back from the area around the Tower of London, although it might be a little far for some people. It is very convenient to get to the tube from the hotel, which made getting to/from Heathrow airport a breeze. My only complaint was that the bed was a little too firm for me and caused some back discomfort; however, my sister thought hers was comfortable and did not have an issue. I would consider staying at this hotel again and would recommend it to others.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Lisa P, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House Team

"Small room but served needs for night."

3
26/05/2016

Had a small single room but big enough for 1. Staff were friendly. Breakfast was adequate without a massive choice but had everything I would normally eat. One issue if you can ask for a room facing the back as my room had a lot of traffic noise despite the window being shut. I guess the age of the building means that double glazing is not allowed. Handy for my meeting near Westminster.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Emma L, Thank you for taking the time to post your review. It is fantastic to read that you liked our breakfast, the location of the hotel and that you enjoyed being looked after by our staff. Whilst we are very lucky with our central location sometimes the noise of the city does penetrate through to the rooms. Some people enjoy the hustle and bustle of London but others prefer a quieter stay. Please let reception know when you stay with next time us and we will allocate room at the back of the hotel. We also keep earplugs for those who prefer to keep out the noise of the city! We do hope to get the chance to welcome you back again in the not too distant future. Kind regards, Front of House Team

"Weekend with friends"

3
25/05/2016

Normally I'd give this kind of hotel one star less, but as this was in London and quite well located, let's make it three. The location and price are the two best things about it: rooms are small and lack air conditioning. The double bed is tiny so make sure to book a twin room if you're traveling with friends :-)

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear 371henrim, Thank you for taking the time to review us. We are disappointed you didn't enjoy your stay with us as much as we would have liked you to. However, it is rewarding to read that you liked the location of the hotel and found it to be good value for money. I am sorry that you were a little disappointed with the size of your room. As a slightly older building, we do have a wide cross section of shapes and sizes. If anyone is not entirely satisfied with the room that they are allocated, my team are always more than happy to show you room alternatives.We hope that this will not deter you from staying with us again. We would love to welcome you back to our hotel in the future. Kind regards, Front of House Team

"Mr+mrs irvine"

4
25/05/2016

Had a great time in London. Hotel Corona was great.reception staff brilliant.manager Keisha was so helpfull to us.rooms great very fresh and clean. Bathroom top class.tea+coffee in all rooms breakfast was great.plenty of choice. Manager Cristina is a lovely lady she looked after our needs.looking forward to going back again.thanks Florence+Alexander Irvine. Xx

"Don't stay here"

2
23/05/2016

I am not going to dress this up, or go into hyperbole, but just don't stay here. Small rooms, smell of damp/mold, not particularly well sited. To be fair to the team, they try hard to make this work but just stay somewhere else

"A good value hotel in Pimlico"

5
19/05/2016

I stayed at this hotel whilst at attending a function, in London. The hotel is good value, has clean rooms, a good breakfast and helpful staff. It is located in a quiet area no more than 5 minutes walk from Pimlico Underground Station, which is only 10 minutes from Kings Cross or Euston on the Victoria line. I enjoyed my time there and would use it again when in London

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Bryan G, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kindest regards, Front of House Team

"At the heart of the city"

4
18/05/2016

We stayed at the Best Western hotel for 4 days the past weekend. The hotel was extremeley close to Victoria, next to bus 24 stop (to Leicester square), and had around all type of facilities, from nice, cosy restaurants to have breakfast to Sainsbury's and Boots. The staff was really kind, helpful and proffessional! We almost forgot a handbag on our leaving day and the cleaners took it to the reception so that they could warn us about the situation! They were awesome! The room (we stayed in a triple) was very comfortable, nice, clean and it had all the services needed, from a nice,equipped bathroom to complimentary tea,water and buscuits. The only bad thing about our stay was the fact that, on our first morning, they had to repair the window of the room next door, so we had a noisy wake-up alarm. However, everything else is far worth a slight trouble and we recommend the Best Western Corona for London stays!! We most certainly will be coming back for more!!

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Patri C, Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. I was particularly pleased to read that you liked our location, room, and the service provided by my team. Here at the Corona we pride ourselves on having a reputation for excellent service and are committed to exceeding our guests' expectations. Feedback like yours is the best way to motivate my team as it shows them that their hard work is appreciated. We are very happy we managed to give you the handbag on time - it was such a close call! It was a pleasure to have you staying with us and sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Many thanks and best regards, Front of House Team

"Small but clean"

3
17/05/2016

This hotel was a bit difficult to find at first, didn't have a sign sticking out. The room was very small for 3 people who luggage. There was no air conditioning so we had the window open and our door propped open to cool off the room. We stayed in room 308 and if you look out the window around 11pm there is a free peep show in the building across. Staff was friendly and they have a fridge at front desk if you need to keep any food cold. Not a bad place.

"Hotter than the beaches...not in a good way! "

4
11/05/2016

I recently stayed for one night in room 302. The hotel is located in an ideal location only a short 10 minute walk from Pimlico underground station. Friendly welcome and we even asked for breakfast 30 mins earlier at 6:30am as we had to leave for a conference and this wasn't a problem at all. Room was very clean, new furnishings, snug with a good sized TV however the room was hotter than the gates of hell. Even with the window wide open ALL night, I was melting. The water in the room was warm, my make up had melted and even the shower & tap water didn't go cold! I rang reception at 11:30pm after I couldn't take it anymore and he said the heat was due to the bedroom underneath me having their heating on....I have never heard of anything more ridiculous in my life. At 1:30am when I still couldn't get to sleep I tried a cold shower but this is the not hotel in the world to never not have a hot shower. Lovely little hotel, friendly staff, great breakfast and good location but not for those who faint easily in heated conditions! Thanks for a pleasant stay, think I've lost 10lbs in sweat!

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Emmagoughitsme, Thank you for taking the time to post your review. I am most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, and helps me monitor the service we provide. We regret to learn that you have found the temperature of your room to be too warm and are very sorry if this prevented you from enjoying a good sleep. Although, as most of the hotels on this road, we do not have air conditioning, we do provide portable fans. We are really sorry if you have not been offered one and would like to reassure you that this will be looked into by the relevant department. Please accept our apologies for the distress caused. We hope to get the chance to welcome you back again in the future. We will see your stay with us as a chance to exceed your expectations. Kind regards, Front of House Team

"Expensive for what you get"

3
08/05/2016

Stayed here for one night on a Saturday. Upon our arrival we were greeted by the reception staff, have to say its the best welcome we have had booking into a hotel in ages. We were informed that we had been upgraded to a family room, all good so far, there were complimentary newspaper at reception. Our room was at the front the building on the fourth floor. The room was well appointed and the ensuite was smallish but modern and functional. Loads of tea and coffee, I would call the room snug, not the biggest in the world, been in smaller. One small window, no air con. The hotel is situated on a busy road. when we got back later that evening the room was warm despite leaving the window wide open. The noise from the street was loud, had to put up with someone loud music from a neigh bout and the local residents shouting in the street. If you closed the window , you roasted. Double glazing and air con would be good. Breakfast was poor in my opinion. No fresh fruit, came out of a tin, cooked food was bacon, baked beans and scrambled egg. There was no option to have a poached or fried egg. Hotel is near to a tube station and a short walk to the river. Doubt we will stay here again,shame really

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Ms Hairyworf1, Thank you for taking the time to post your review. I am most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, and helps me monitor the service we provide. We are happy to hear that you have enjoyed the way you have been welcomed to our hotel, the room you have been assigned, and the location. Whilst we are very lucky with our central location sometimes the noise of the city does penetrate through to the rooms. Some people enjoy the hustle and bustle of London but others prefer a quieter stay. Please let reception know when you stay with next time us and we will allocate room at the back of the hotel. We are sorry that you were a little disappointed with our breakfast. As we only offer continental breakfast, we have also introduced a few hot food items such as scrambled egg, bacon, and beans. We are taking our guests' feedback on board and will look into your suggestions of offering poached or fried eggs. I am very sorry that overall your experience was not as positive as that of others on this site and would ask you to please accept my sincere apologies for any inconvenience caused.We very much hope to get the chance to welcome you back again in the near future. Kind regards, Front of House Team

"Very Happy to Stay there Again"

4
07/05/2016

The Corona Hotel is situated on Belgrave Road, London where there is plenty of competition for similar hotels. Some very good and some very poor. It is in a great location for Central London if sightseeing with lots of bars and restaurants nearby. The Corona is certainly very comfortable and perhaps at the better end of the range. A few steps to negotiate on entry but a very warm welcome at reception and easy check-in. My room was on the ground floor at the top of the stairs that lead to the breakfast dining area. The room was a good size, comfortable and well reasonably well equipped. The bathroom was clean and modernised although space was at a premium when using the toilet as one has the sink almost on one's lap forcing a slight sideways manoeuvre when seated. Ihad to be up relatively early for work however a lie-in may not be possible for all as one can hear noise from the breakfast guests as they descend the stairs outside my hotel room door and eat their breakfasts. Neither were a particular problem to me and I would not hesitate in staying there again on my frequent trips to London.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear CrabberOne, Thank you for taking the time to post your review. I am most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, and helps me monitor the service we provide.It is fantastic to read that you liked the location of the hotel and that you enjoyed being looked after by our staff and team here. However, we are disappointed to hear that you have found your room a bit on the noisy side. Please let reception know when you stay with next time us and we will allocate room at the back of the hotel and on a higher floor. We also keep earplugs for those who prefer to keep out the noise! We are extremely happy that you will return in the future and are very much looking forward to your next stay with us! Kind regards, Front of House

"Good hotel"

5
04/05/2016

Stayed for two nights and was very pleased we chose this hotel, ideally located for the tube station, our bedroom was on the first floor at the front of the hotel, it was well equipped with a fantastic shower!!! Breakfast was very good too, set us up for the day with a wide selection of food. Would definitely visit again!!!

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Steve I, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kindest regards, Front of House Team

"Nice Hotel"

5
01/05/2016

The hotel is situated central London. Good accessibly due to a near underground station. The reception is as usual very nice. The rooms are small but all accommodations are available. The breakfast is continental with limited choice. Nevertheless I would highly recommend the hotel due to his hospitality and location.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Mr Nick B, Thank you ever so much for taking the time to leave such an amazing feedback. It's always a pleasure to have you as a guest and we are always looking forward to your future stays with us. We look forward to welcoming you back again soon! Kindest regards, Front of House Team

"Very noisy.."

4
29/04/2016

This was a great hotel 5 minutes from Pimlico station and excellent for transport links. 10 mins walk from Victoria train and bus station. Free magazines, I had Elle a decent TV with all freeview channels. There were even biscuits with the tea and they were yummy! Hotel is on a main road and London never stops so it was pretty noisy which was such a shame. Staff were OK. I would like to stay here again but at the back of the hotel would be nice.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Nursetutor, Thank you for taking the time to post your review. We are most grateful for your feedback, which is such a valuable source of information for us, regardless of whether it is good or bad, and helps us monitor the service we provide. It is fantastic to read that you liked the location of the hotel and that you enjoyed our biscuits! I am sorry that you've found your room a bit noisy. Whilst we are very lucky with our central location sometimes the noise of the city does penetrate through to the rooms. Some people enjoy the hustle and bustle of London but others prefer a quieter stay. Please let reception know when you stay with next time us and we will allocate room at the back of the hotel. We also keep earplugs for those who prefer to keep out the noise of the city! Yours sincerely, Front oh House Team

"Well Placed Hotel"

4
24/04/2016

Stayed for three nights on business. Hotel really well placed for Pimlico tube and a whole load of pubs and restaurants. I had a basement room next to the lift. Rubbish view out of the window, in fact a view of rubbish. That said, the room was clean and reasonably well equipped - no fridge though. I had good wifi throughout my stay, easily good enough for Facetime or Skype. The bathroom was adequate, if a bit small. I reckon the room would be a squeeze for two with suitcases and stuff, but absolutely fine for me. I needed to leave early one day 30 mins before breakfast and the hotel delivered me room service - excellent customer service thank you. My room was completely quiet but other colleagues had rooms at the front on higher floors and weren't as impressed. Guess you need to be at the back or underground; I thought £120 was a bit steep.

"Good value for London"

5
18/04/2016

Best Western Corona is conveniently located near to two tube stations (Pimlico and Victoria), and in quiet neighbourhood. I stayed in a single room which was small (typical London) but comfortable. Good options at breakfast. Friendly and helpful staff. I look forward to staying here again next time.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Javabelle, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kindest regards, Front of House Team

"Clean, comfortable room in central London"

3
16/04/2016

A no frills stay in central London for business. The staff were polite and courteous. Stayed in a single room with small bathroom. Free Wi-Fi. Breakfast was a few warm items, plus the usual selection of cereals, toast, yogurts and fruits. Overall a pleasant stay.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Masters-excursions, Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. I was particularly pleased to read that you liked our breakfast and were happy with the service provided by my team. Here at the Corona we pride ourselves on having a reputation for excellent service and are committed to exceeding our guests' expectations. Feedback like yours is the best way to motivate my team as it shows them that their hard work is appreciated. We sincerely hope to have the opportunity to welcome you back to the Corona in the not too distant future. Many thanks and best regards, Front of House Team

"Overnight stay"

3
10/04/2016

Lovely, clean and tidy hotel. Good location, just a short tube ride on the Victoria line from Oxford circus. Staff very friendly and helpful. We stayed in a family room with our 5 year old, which was big enough for our overnight stay. Good choice for breakfast buffet; scrambled, boiled eggs, bacon, beans, tomatoes, toast, cereal, fruit, yogurt, bread, ham, cheese, croissants, pastries, fruit juice, tea and coffee. Would definitely stay again, even though the hot water in the shower was a little hit and miss.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Sarahlouparker71, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House Team

"Very small rooms"

4
08/04/2016

Excellently situation, easy walking distance of tube. Nice restaurants close by too. Easy walk to many attractions. Hotel spotlessly clean, staff helpful and well mannered. Only thing was the rooms were tiny and the bathrooms even smaller. All in all a decent hotel for the business traveller but for holidays you would probably find it rather claustrophobic.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear SarahCovell, Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. It is fantastic to read that you liked the location of the hotel and that you enjoyed being looked after by our staff and team here. We are sorry that you were a little disappointed with the size of your room. As a slightly older building, we do have a wide cross section of shapes and sizes. If anyone is not entirely satisfied with the room that they are allocated, my team are always more than happy to show you room alternatives. We sincerely hope to have the opportunity to welcome you back to the Corona in the not too distant future. Kindest regards, Front of House Team

"good hotel for not close to any major landmark"

3
08/04/2016

This was a good hotel if your trying to see a different part of england, although there is no AC in this hotel and if you are trying to get on wifi it only lets 1 person on from your room at a time and it kicks the other person off. Beautiful area around but just wasn't what we were wanting to stay by.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Travis S, Thank you for taking the time to post your review of The Corona. I was sorry to learn that you found the internet connection not to be as strong as you would have liked it to be. We have recently upgraded our wireless platform and have been enjoying complete consistency with regards internet connections in the past months. It is disappointing to hear that my team were unable to resolve your issues with the connection, and I have asked my IT Manager to look into this further. We are happy to hear you have liked he location of the hotel and that you enjoyed being looked after by our staff and team here. We genuinely hope to get the chance to welcome you back again should your travels bring you to London. Kind regards, Front of House Team

"Above & Beyond."

5
31/03/2016

Fantastic little hotel. Clean as a whistle. Reception staff very friendly, helpful & polite. Breakfast was lovely & breakfast staff just as nice as the reception staff. Room had everything I needed. Very comfy bed. Amazing power shower. I was in room 111 for 2 nights. I would recommend it & I would definitely use this hotel again.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Theresa G, Thank you for taking the time to leave such an amazing feedback.We were pleased to read how wonderful you found the service provided by my team. Here at the Corona we pride ourselves on having a reputation for excellent service and are committed to exceeding our guests' expectations. Feedback like yours is the best way to motivate my team as it shows them that their hard work is appreciated. We are equally happy to read you have enjoyed our breakfast and were impressed with the standard of cleanliness of your room. I sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Kindest regards, Front of House Team

"Good value for money and good location"

4
31/03/2016

We stayed at this hotel for a couple of night during Easter. The room was clean and tidy and the bathroom was relatively spacious. Staff were all polite and friendly. Ideal location for the tube (less than 5 minute walk to Pimlico station and maybe 15 minutes to Victoria). If we were staying in London again we would definitely look at stopping here again.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear DavidBirchall, Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. It is fantastic to read that you liked the location of the hotel, the standard of cleanliness of your room, and that you enjoyed being looked after by our staff and team here. We sincerely hope to get the chance to welcome you back again in the near future. Kind regards, Front of House Team

"Visit"

5
24/03/2016

Travelled to London with my 9 yr old twins hotel staff were welcoming helpful pleasant. They really looked after us. Room lovely everything you need all was clean and tidy. Good selection for breakfast everything fresh and again staff were helpful. Pimlico tube station very short walk away. Thank you

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Diddy12, Thank you for taking the time to leave such an amazing feedback.We were pleased to read how wonderful you found the service provided by my team. Here at the Corona we pride ourselves on having a reputation for excellent service and are committed to exceeding our guests' expectations. We can assure you that the staff here have enjoyed catering to your needs just as much as you have enjoyed your stay at our property. Many greetings to yourself and your two beautiful daughters! It's been an absolute pleasure meeting and chatting to you! We sincerely hope to have the opportunity to welcome you back to the Corona in the not too distant future. Kind regards, Front of House Team

"Avoid it if you are 5 foot 7 or over "

3
23/03/2016

This is a very small , tidy , neat hotel that would generally fit a family of dwarfs ! I have never stayed in a smaller room before or have eaten in a smaller restaurant . Nevertheless it is modernised and clean . Windows are not double glazed so it's a bit noisy but not unbearable

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear sharonO186525, Thank you for your review and for choosing our hotel. We're happy that you have enjoyed your stay and that overall, your expectations have been met. We are sorry to hear that you have found your room a bit on the small and noisy side. Whilst we are very lucky with our central location sometimes the noise of the city does penetrate through to the rooms. Some people enjoy the hustle and bustle of London but others prefer a quieter stay. Please let reception know when you stay with next time us and we will allocate room at the back of the hotel. We also keep earplugs for those who prefer to keep out the noise of the city! We hope to have the chance to welcome you back to the Corona in the not too distant future. Kindest regards, Front of House Team

"Excellent staff, spotless but noisy traffic meant poor sleep"

3
12/03/2016

Well located in Belgravia 10 minutes walk from the Thames. Reception staff were very attentive. Room and hotel were spotless. No evening meals available. My only gripe is that the windows were old fashioned sash single glazed, probably due yo conservation area and the noise from the traffic from 5am meant. Sleep was disturbed every night

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Hollfamily, Thank you for taking the time to leave such an amazing feedback.We were pleased to read how wonderful you found the service provided by my team. Here at the Corona we pride ourselves on having a reputation for excellent service and are committed to exceeding our guests' expectations. Feedback like yours is the best way to motivate my team as it shows them that their hard work is appreciated. Whilst we are very lucky with our central location sometimes the noise of the city does penetrate through to the rooms. Some people enjoy the hustle and bustle of London but others prefer a quieter stay. Please let reception know when you stay with next time us and we will allocate room at the back of the hotel. We also keep earplugs for those who prefer to keep out the noise of the city! I sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Kind regards, Front of House Team

"Great location and value!"

4
29/02/2016

We booked a basic suite for 2 nights, Friday-Sunday. The hotel is a 10 minute walk to Victoria Station, 20 minute walk to Buckingham Palace, 30 minutes to Big Ben/London Eye, Convent Garden/Soho. Very convenient location, beautiful neighborhood. We felt very safe, and had a pleasant stay here. We chose to not spend money on breakfast, so our room was discounted. The room was ok, located in the basement of the hotel - so the view was of the alleyway, but we didn't care. We spent the majority of the days outside of the hotel, and only used it for sleep and shower. I would recommend this place if you are looking for a clean, safe, and cheap option while in London. Oh, wi-fi was included, but since we were in the basement, it was a bit spotty.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Deborah A., Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. It is fantastic to read that you liked the location of the hotel and that you enjoyed being looked after by our staff and team here. We are sorry to learn that you found the internet connection not to be as strong as you would have liked it to be. We have recently upgraded our wireless platform and have been enjoying complete consistency with regards to internet connection in the past months. We can only apologize for any inconvenience this may have caused to you. I sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Many thanks and best regards, Front of House Team

"Overbooked, moved to a 2* b&b no compensation"

1
24/02/2016

I booked 2 night stay for a work trip at the best western as its a brand name that I trust to have a fairly decent standard for cleanliness, size etc. On arrival they state they've overbooked so transfer me over the road to a 2* b&b which is cheap shoddy and dirty. Looking online cheaper and lower rated. Thanks best western, trust gone. It's not about the money as my work are paying anyway however I would expect from the customer service that I'm transferred at a minimum to the same standard of accommodation.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Faye B, Thank you for taking the time to post your review. I am most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, and helps me monitor the service we provide. First of all, please accept our apologies for not having been able to accommodate you in our hotel. In rare situations, where a reservation is not able to be honored, it is our intention to ensure that appropriate alternative accommodation and transport is arranged, with a minimum of inconvenience and with no additional costs incurred by our guest. We sincerely regret that on this occasion, despite the best efforts of our staff, the alternatives offered did not suit your requirements. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0207 828 9279. Kind regards, Front of House Team

"Good location"

4
17/02/2016

Good location, friendly helpful staff and clean hotel. Excellent position for Underground and local friendly restaurants and bars. Quiet area of London, perfect to get away from hustle and bustle. Would definitely return.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Jillian C, Thank you for your positive comments following your stay at the Best Western Corona Hotel. We are very glad to hear you have enjoyed your stay with us and are hoping that your next stay with us is just around the corner. . Looking forward to welcoming you back soon! Kind regards, Front of House Team

"A pleasant stay in a convenient location"

4
17/02/2016

My friends and I stayed one night in single rooms. These rooms were small, with single beds, but perfectly adequate. Likewise the bathrooms were small but everything was clean. There was free wifi, and tea and coffee. The only drawback was the traffic noise, it wasn't bad, but I'm use to complete silence at night. The staff were friendly and very helpful.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
SussexKazzy, Thank you for your review and for choosing our hotel. We're happy that you have enjoyed your stay and that overall, your expectations have been met. We are sorry to hear that you have found your room a bit on the noisy side. Whilst we are very lucky with our central location sometimes the noise of the city does penetrate through to the rooms. Some people enjoy the hustle and bustle of London but others prefer a quieter stay. Please let reception know when you stay with next time us and we will allocate room at the back of the hotel. We also keep earplugs for those who prefer to keep out the noise of the city! I sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Many thanks and best regards, Front of House Team

"Alright Hotel!"

3
14/02/2016

Stayed for a weekend in January. Bedroom layout badly designed. Couldn't see the TV from the beds! Breakfast was a little disapointing, not replenished when there was still guests coming for breakfast. A place to sleep and handy for tube and walking into town.

"Worst stay ever!!"

1
14/02/2016

It is currently 3:20am and can't wait to go home in the morning. Can't sleep due to the banging of the fake chained up "balcony" door!! And this room is smaller than my bedroom at home. The price paid for this is ridiculous. Never ever ever again!!

"A hidden gem"

4
11/02/2016

I stayed here for two nights on a business trip. The hotel looks freshly decorated, it is bright, airy and clean throughout and has a quality feel with a high standard of fittings in the room. As usual in London the room (single) was quite small but it didn't feel cramped. Lots of lighting and space to work. A great shower! The free wi-fi works well with a strong signal and the TV has all the standard Freeview channels. There are USB charging points in the desk and plenty of free sockets for work. Over the road there is a Pizza Express and an Indian restaurant. The hotel is under 5 minutes walk from Pimlico tube station, about 10-15 minutes walk to the river and about 10-15 minutes by tube from central London areas. The staff were all friendly and helpful with no wait for anything. The breakfast was delicious. A full range of cold items are available, as well as bacon, egg and beans. Breakfast is served in a small dining area hidden in the basement. Breakfast doesn't start until 7am though so you'll miss it if leaving early. The only tiny criticism is the noise. Somewhat unavoidable in London, but there is some noise from the road outside and the internal noise travels quite a lot too. It wasn't a great problem but if you need your silence to sleep you might find it a bit irritating. I would definitely stay here again, even if working elsewhere in London as it's so well connected.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Chriscorr, Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. I was particularly pleased to read that you liked our breakfast offering and found the choice to be large and varied. We receive many positive comments on the standard of our breakfasts and many of our guests praise the variety and choices offered. I was equally pleased to read how wonderful you found the service provided by my team. Here at the Corona we pride ourselves on having a reputation for excellent service and are committed to exceeding our guests' expectations. Feedback like yours is the best way to motivate my team as it shows them that their hard work is appreciated. I sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Many thanks and best regards, Front of House Team

"Comforting for nights stay"

5
31/01/2016

I loved this hotel! Its all I can say I stayed for one night to see Stonehenge. I took coach from Victoria Coach Station which is only a 10 min walk from hotel. There is also convenience of local bus service. There are restaurants nearby as well.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Novadane M, Thank you for taking the time to give us your feedback about your stat at our hotel. I'm glad you have found our location to your liking. We are so lucky to have a property in the heart of London and a very strategic location that brings our guests just a few steps away from must-see attractions. We hope to welcome you back to the hotel soon! Kind regards, Front of House Team

"Nice little hotel"

3
30/01/2016

Nice little hotel rooms pleasant with a nice breakfast clean and comfortable would stay here on business again easy location for Pimlico tube ...will recommend this hotel to colleagues and friends a wee bit expensive £125 per night staff very pleasant and helpful

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Avril147, Thank you for taking the time to leave feedback following your stay at the Best Western Corona Hotel. We are very grateful for your positive comments on our breakfast and standards of cleanliness. It's also extremely rewarding to learn that you will be recommending our hotel to friends and family! We are looking forward to seeing you again soon! Kind regards, Front of House Team

"Bring ear plugs"

3
25/01/2016

Stayed here for one night in a twin room for business trip. The good things - The hotel is situated about 10 minutes walk from Victoria tube station so pretty easy to get to and from transport. Room was LG5, which was a comfortable size, clean and well decorated. The bathroom was nice and the shower in the morning was great. The bad things - LG05 is right next to the eating area which comes alive at around 6:30 when the staff begin preparing for breakfast. Pans clatter, people talking to each other and then on goes the radio. None of this would be a problem if the door to the eating area was to remain closed or the bedroom door were not paper thin. Bring ear plugs or you will be awake before you want to be. The breakfast was quite limited and not particularly nice either - I think the eggs were powdered and had a strange consistency, like mashed potato.

"Great Staff, Small Rooms"

3
20/01/2016

I was met by a friendly smile and efficient booking in process. I had a double room with no view and when I opened the curtains the air vents were stuffed with toilet paper? The room was very small but reasonably well laid out, the odd stool was stuffed into the only available space for it, it couldn't really be used unless you put your feet on the bed?? Room rate was reasonable for the area. Good access to a couple of pubs and restaurants. Breakfast was ok, nothing to write home about but again friendly service.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Ian S, Thank you ever so much for taking the time to leave feedback following your stay at the Best Western Corona Hotel. We welcome all feedback that we receive from our guests, including positive comments which help us to recognize and reinforce excellent service within the team . It is fantastic to read that you liked the location of the hotel and that you enjoyed being looked after by our staff and team here. I am sorry that you were a little disappointed with the size and layout of your room. If anyone is not entirely satisfied with the room that they are allocated, my team are always more than happy to show you room alternatives. Please accept my sincere apologies for any inconvenience caused. I sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Many thanks and best regards, Front of House Team

"Excellent"

5
19/01/2016

Very nice place, clean and warm. Very good services. Very good location, just 15 minutes walk to Big Ben, and 5 minutes to Victoria station. Around area are a lot of shops and rrstaurants. Price is guaranteed.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Dragos M, Thank you for your review and for giving us a perfect rating! I was very pleased to read that you have enjoyed your stay and I will certainly pass on your comments to the team. They will be delighted to learn that their efforts have been appreciated and remembered. Thank you once again for your review and we hope to have the opportunity to welcome you back again soon! Kind regards, Front of House Team

"Good for the price"

4
14/01/2016

A little far from the main sights but not bad if you can walk everywhere. It is right next to a station on the tube so if you are public transit savvy it's a good location - you get what you pay for. Biggest disappointment was the wi-fi, it didn't work in our room and they couldn't get it fixed for the duration of our stay (3 days) but really not the biggest deal... when I'm on vacation, wi-fi is not life or death.. we just had to walk to the lobby to use it which was inconvenient. For a budget hotel, not bad at all. I'd stay here again.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Alex M, Thank you for taking the time to leave us feedback regarding your recent stay with us. am delighted to read that you had a great stay with us and the hotel lived up to your expectations. We are however disappointed to read that you could not connect to our WiFi. We have upgraded our network a couple of weeks ago and have received excellent feedback from our guests so far. We also have 24/7 technical support available and am a bit surprised that your issues could not be solved. We would like to apologize for any inconvenience this may have caused and rest assured that the issue will be taken up with our IT department. It is lovely to hear that you intend to return to our hotel next time you are in London. We would love to welcome you back as we would see it as a chance to exceed your expectations. Kind regards, Front of House Team

"Not bad"

4
13/01/2016

Checked in by friendly staff, warned that hotel was being renovated! Carpet grippers, carpet up and smell of paint was a warning but ground floor room at back was quiet and big enough. Wireless was free and good speed. Free paper. Free bottled water. Would stay again. Close to loads of places to eat and drink. Close to Victoria for transport links.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Craig B, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had a great stay with us and the hotel lived up to your expectations. We look forward to welcoming you back to stay with us again soon. Kindest regards, Front of House Team

"Fit for deaf midgets"

2
10/01/2016

This newly refurbished hotel was clean and tidy, and that's the best one can say of it. The window was not double glazed, hence the traffic from the street was very audible; the room, bathroom and bed were exceedingly tiny, fit for midgets. At breakfast, tea and coffee were awful. Overall, an expensively annoying experience.

"Always good"

5
10/01/2016

I've been staying here on and off for the last 15 years or so: so a review is well overdue! I have always found this a consistently good place to stay whether for business or leisure. It's location is excellent for getting around London whether by bus 24 which goes everywhere any visitor might want to go including Westminster Abbey, Parliament, Downing Street, Horseguards Parade and Trafalgar Square to name but a few; or tube from Pimlico/Victoria or National Rail from Victoria. It's the nearest place to living in a village with friendly pubs and restaurants all around the hotel's location. Bedrooms are comfortable and well-serviced, quieter at the back with views over London on the higher floors. Staff excellent as is breakfast. No bar but not needed with numerous pubs and wine bars within walking distance. Highly recommended but not if I can't get a room!

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Travelleryorks, Thank you ever so much for deciding to leave a review of your time spent here at the Corona. We are deeply elated we have been your constant hotel of choice when you're in London. Your continued patronage of our hotel is sincerely appreciated and we hope to be a part of your future trips. We appreciate your business, loyalty, and trust. Don't hesitate to call us if there's anything we can help you with for your next trip! Kind regards, Front of House Team

"Good location"

4
09/01/2016

Upon arrival we knew we were early, the gentleman at reception was very friendly and we left our bags with no problem at all. Checked in later and we were directed to our room which was modern, comfortable and clean. All staff very pleasant and helpful. Only downside was housekeeping knocking on the door at 8.15am on a Saturday morning! Breakfast was okay, limited choice but suffice. The location is great within walking distance to an underground station.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Katie T, Many thanks for taking the time to leave feedback following your stay at the Best Western Corona Hotel. We are delighted to learn you had an enjoyable stay overall and were particularly impressed with our staff. I will make sure to pass your comments on as this will motivate them to keep up the good work. However, we are very sorry to hear that you were disturbed by housekeeping at such an early time of the morning. I can assure you that this is not the usual standard, and your comments will be taken up with our housekeeping manager to prevent recurrence. We would like to apologise once again for any inconvenience this may have caused to you. We hope to get the chance to welcome you back again in the near future. Kind regards, Front of House Team

"best western in uk and france"

5
09/01/2016

very satisfied. We stayed in uk and france at best western and very happy and satisfied with the staff and hotels overall. The only thing is the showers, we have very little water and it gets cold and hot at times which can be a pain as back home in Australia plumbing is not a problem at all so we are used to have big showers with big flow of water and non changing temperature. But would recommend best western to anyone traveling, value for money and locations are great!

"Nice budget hotel in London center "

3
03/01/2016

The hotel is simple, but clean and comfortable. The room is really small as usual in London, offers free wifi a flat tv 32" and breakfast, personnel is kind and available to provide informations to the guest. The location of the hotel is walking distance from Victoria station and close to Pimlico metro station.

"Small but comfortable, quiet and convenient "

4
15/12/2015

Just a short walk to the tube or bus from this small hotel located just a few blocks from Victoria station. Very reasonably priced and staff was extremely helpful! Wireless Internet was a little weak, but there is a computer in the lobby that was free to guests that could be used to print on.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear {0}, Thank you for taking the time to leave such an amazing feedback. It's really great to hear that we have exceeded your expectations and even better that you decided to share it with our TripAdvisor readers. It's really important for our future guest and for us to know your opinion about us. Please don't hesitate to contact us directly for your future bookings, we will be delighted to assist you with that. Kind regards, Front of House Team

"First trip to London"

4
14/12/2015

Stayed here for my first trip to London + it was a great base to go and explore! Pimlico station 5 minute walk - 2 minutes on the tube to Victoria where there are restaurants and theatres and not long to get to all the attractions like Big Ben, London Eye etc. Hotel was easy to find & staff were pleasant. Room was lovely with a beautiful view of the London Eye, Big Ben and Houses of Parliament. Only downside was the bathroom was tiny! Expected in London I suppose but it really was small. Didn't have breakfast so can't comment. Would like to have wifi in bedrooms not just the reception area. They very kindly looked after our luggage all day after we had checked out which was extremely useful. Will definitely book again when visiting London again in the future!

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Tashdeanne, Thank you for taking the time to post your review. I am most grateful for your feedback, which is such a valuable source of information for us, regardless of whether it is good or bad, and helps us monitor the service we provide. It is fantastic to read that you liked the location of the hotel and that you enjoyed being looked after by our staff and team here. I am sorry that you were a little disappointed with the size of the bathroom, but like you noted, they are standard size for this area of London. We were also sorry to learn that you found the internet connection not to be as strong as you would have liked it to be. We have recently upgraded our wireless platform and have been enjoying complete consistency with regards to internet connections. We look forward to welcoming you back again in the future, so please let us know next time you are in London. Kind regards, Front of House Team

"Corona best western"

4
13/12/2015

Good central location. The room was comfortable and the usual London size. The staff were helpful and conscientious. However the breakfast was really quite bad. The hot food was just about warm The coffe was almost cold on the first one. It did improve afer we raised the matter.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear JosephmJ7808TF, Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback. It is fantastic to read that you liked the location of the hotel and that you enjoyed being looked after by our staff and team here. I am sorry that you were a little disappointed with our breakfast. However, we are glad to hear that our staff took action to remedy the situation when you it was signaled to them. Feedback like yours is the best way to motivate my team as it shows them that their hard work is appreciated. I sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future. Many thanks and best regards, Front of House Team

"london"

4
05/12/2015

first class reception at the Corona hotel in Victoria the manager and staff were most helpful ,nothing was to much trouble spending time instructing us on the tube service and trains Damir was the young manager we must thank him for making our stay pleasant

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Bill N, Thank you for taking the time to leave such a wonderful review following your stay at the Best Western Corona Hotel. We are extremely happy to learn that our staff have managed to make your stay a memorable one. Your lovely comments will be passed on to Damir and the rest of the team who have enjoyed catering to your needs just as much as you've enjoyed your stay with us. Please let us know next time you are in London as we would love to have you as our guests again! Kind regards, Front of House Team

"one night business stay"

4
29/11/2015

I was a little concerned when directed to a lower ground floor room but I have to say the room was spacious and spotlessly clean. the bathroom, whilst very compact was fine. as I was travelling alone there was no problem but the room was set up with one double and 2 single beds and I imagine the size of the bathroom would have presented an issue if the room had been full. the room service was good and the menu and not extortionate and wifi was free with a good signal whic is not necessarily the case with many hotels, especially in this areas of London. The breakfast likewise was good. would stay again.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Angela L, Thank you for your review and positive comments on your stay at the Best Western Corona Hotel. We are pleased to learn that our staff were helpful throughout your stay and have found our hotel was clean as these are the standards we strive towards. Also, we are very pleased that you were particularly happy with our breakfast and room service menus. Following a few changes and additions, both of them have been receiving rave reviews from our guests. We hope that you will book with us on your next business trip to London! Kind regards. Front of House Team

"Great location"

5
28/11/2015

We chose this hotel for a three night break after reading good reviews about the location and room cleanliness. We were not disappointed. Really handy for Pimlico tube station, the room was great and the staff could not be more helpful. We had an issue with the shower where no cold water came in. We advised reception in the morning and it was fixed when we returned later in the day. Recommended. Would certainly return to this hotel.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Sandieraa, Thank you for taking the time to leave such wonderful feedback following your stay at the Best Western Corona Hotel. We are extremely delighted to learn that you were not disappointed with the quality offered and had such a pleasant stay as a result. We would love to welcome you back, so please do not hesitate to contact us next time you are in the area. Kind regards, Front of House Team

"Excellent"

5
25/11/2015

Lovely quiet location, excellent service and nothing was too much trouble, rooms were lovely and clean. Very easy to find. Really enjoyed our stay, breakfast was lovely and had plenty of choice. highly recommend

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Welshbird2014, Thank you for writing such a wonderful review of your stay at the Best Western Corona Hotel. We are happy to see that you had such a lovely stay and the hotel was located and priced efficiently for your stay. It is also extremely rewarding to learn that not only you are planning to stay with us again in the future, but will also recommend us to friends and family. We are most definitely looking forward to welcoming you back again soon! Regards, Front of House Team

"London base"

5
24/11/2015

The Corona is in an excellent location for the underground and city centre. Hotel clean and comfortable and staff excellent always very helpful. The breakfast including hot food is very good. Always stay here on a London trip.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Margaret H, Thank you ever so much for your kind words following your stay at the Best Western Corona Hotel. We are happy that you enjoyed your time with us and would like to thank you for your loyalty. I will make sure to pass your kind comments on to our staff who are always more than willing to go the extra mile for our guests. We look forward to welcoming you back again soon! Regards, Front of House Team

"Great location and super Thai Restaurant around the corner."

4
19/11/2015

Service was excellent and reception couldn't do enough to help during my stay. Quality of room good- clean and modern with everything you need. While others have mentioned a poor breakfast I disagree, it is marketed as continental but has scrambled eggs, bacon and beans for those that want a hot breakfast. Good little find for the price and central location. If you like Thai food then there is an amazing restaurant just around the corner which is well worth a visit.

"Expensive but two stars pension"

2
14/11/2015

I would not recommend this hotel apart from the position close to Victoria and Pimlico tube station. Staff is average the room extremely small, breakfast very basic. Next time I will look for other solutions, 150 euro a night is too much for this hotel.

"Disappointing"

2
13/11/2015

Great location but that is about it. Room was shabby although I understand they are refurbishing. 'Free' WIFI but it did not extend its reach to my room. Answer come down to reception area. This is 2015! The final straw was the breakfast - for the first time in my life I was unable to eat a sausage. This really should be so much better!

"Fantastic location! But I have had better breakfasts!"

4
07/11/2015

Brilliant location and a nice clean room. I was in the basement which meant I had limited mobile phone signal and I also couldn't connect go to Internet but as I was out and about I didn't investigate this further with the hotel. Pleasant staff who were happy to assist. Breakfast was basic..... Limited hot choice, scrambled egg was vile! Perfect location for my workplace when in London overnight though so will stay again!

"2 nights at best Western Corona"

4
04/11/2015

Hotel is located in Victoria which is a clean and safe area. Walking distance to Victoria tube station but even closer is Pimlico Station. Hotel is quaint and clean. very nice bathrooms. Breakfast in the morning is great. If on ground floor make sure you are not beside breakfast room, can get loud.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Craleycommando, Thank you ever so much for taking the time to leave feedback following your stay at the Best Western Corona Hotel. We are happy to learn that you have enjoyed your stay with us and have found the hotel to be clean and accommodating. Also, thank you for your kind comments regarding breakfast. We are so happy that breakfast was to your taste and that we have managed to find the perfect balance in terms of breakfast items. Please do not hesitate to let us know next time you are in London as we would love to welcome you back! Kind regards, Front of House Team

"London Family Break"

4
29/10/2015

Stayed in a family room at this hotel for three nights. Good location near to Pimlico Underground station. Hotel was very comfortable and staff were hjelpful and friendly. Did not spend much time at hotel but it was a good base. Good size bedroom but ensuite bathroom extremely small to say the least. Beds were comfortable and it was a fairly quiet hotel. Would recommend to others visiting London.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Ecilop76, Many thanks for taking the time to leave feedback following our stay at the Best Western Corona Hotel. We are absolutely thrilled to learn that you have enjoyed your stay with us so much that you would recommend us to others. Thank you once again for our positive comments and we all hope to get the chance to have you as a guest again in the near future! Kind regards, Front of House Team

"Stopover to attend House of Commons tour"

4
15/10/2015

Chose this hotel as about 1 mile from House of Commons. We had a tour early next morning. Nicely situated a few minutes walk from Pimlico Underground station. Reception very good. Efficient friendly, and told us all we needed to know. Room small but very clean and comfortable. Room for a few clothes in open wardrobe. Bathroom small but clean. I am 6ft 2 " and fitted in fine. Walk in shower, and usual shower gel and shampoo available

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear James H, Thank you for taking the time to review your stay at the Best Western Corona Hotel. We greatly appreciate your positive feedback and are delighted to learn that we have managed to meet your expectations in terms of location, customer service, and standards of cleanliness. Your comments will be passed on to the rest of team who are all eager to welcome you back in the near future! Kind regards, Front of House Team

"Great Boutique Hotel"

5
13/10/2015

The hotel is close to 2 tube(subway) lines, easy access from Victoria Train Station, the room was clean and comfortable with some nice perks. We were given early arrival to the room and the staff was very friendly and accommodating when we needed something. It is in a quite area and there are some nicely priced pubs nearby. Only minutes walk to the river front. Price was very reasonable and would stay here again. We highly recommend trying it out, add the breakfast it worth it.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Tony S, Many thanks for taking the time to leave feedback following your stay at the Best Western Corona Hotel. To say that we are thrilled to learn you had such an enjoyable stay would be an understatement! It was an absolute pleasure to have you as a guest and we have all enjoyed catering to your needs the best way we could. Also, many thanks for recommending us to your friends and family! We would love to have you as a guest again next time you are in London! Kind regards, Front of House Team

"Nice Hotel"

5
10/10/2015

Nice centrally located, clean, friendly staff, very accommodating, close to the tube. Great little boutique feel hotel. Nice breakfast. The room was not very large but it was comfortable. We were able to check our luggage in, go to lunch and return to our room be ready before check in time.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Frank R, Thank you for giving us a perfect rating! We are happy that you have enjoyed your stay and truly appreciate your positive feedback regarding the quality of the service offered! We are all looking forward to welcoming you back soon! If you are travelling to our area again soon, don't hesitate to call us! Kind regards, Front of House Team

"weekend stay in London"

4
05/10/2015

nice enough hotel , room was a bit small for price paid , but pleasant enough , front desk staff were nice , and breakfast was good , bed was comfy , shower clean and had free toiletries , free wifi worked well , close to Pimlico station which was a bonus.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Noimnotsingle, Many thanks for such a wonderful review following your stay at the Best Western Corona Hotel. We are happy to learn that you have had such a pleasant stay overall and have particularly enjoyed our location and breakfast. It is feedback such as yours that motivates us to keep up the hard work and to continue improving the service we provide to our guests. Please let us know next time you are in London - we would love to welcome you back! Kind regards, Front of House Team

"Small is small. Think cruise cabin"

3
03/10/2015

Rooms very compact (small). 8 ft at widest. If you are taller than 5ft8in good luck on the single bed as you will be sleeping in fetal position Close to Pimlico tube station on Victoria line so access to tube is excellent Staff excellent No air conditioning so expect if you leave your window to get street noise Staff is superb but

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear CHL, Thank you for taking the time to review your stay at the Best Western Corona Hotel. On the one hand, we are very disappointed to learn that we have not managed to meet your expectations in terms of room size. You may feel that your room was on the small side, but please be assured that this is the standard size for rooms in hotels located centrally. We would like to apologize for any inconvenience this may have caused to you. On the other hand, we are delighted that you were pleased with our location and our staff,. They have all enjoyed your company and catering to your needs and are hoping to welcome you back to our hotel in the near future. Kind regards, Front of House Team

"Not bad, but basic!"

3
26/09/2015

We had 2 double rooms and 1 triple. Doubles were tiny - bedroom and bathroom, very basic dated, but adequate for an overnight stay when all you'll be doing is using it to sleep, triple however was at least 4 times the size and like a suite in comparison. Not your typical best western.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Sam85, Thank you for taking the time to review your stay at the Best Western Corona Hotel. You seem to have had a lovely stay overall, but we are a bit disappointed to learn that you have found our hotel basic and wish we could have exceeded your expectations regarding room size. Although you feel that your double room was on the small side, let us reassure you that it is the standard size for London hotels in our area. Please accept our apologies for any inconvenience this may have caused. Kind regards, Front of House Team

"Pleasantly surprised"

5
23/09/2015

I was a little concerned since i read the reviews on the way to the hotel. However i had a family room 109 and it was very quiet and very nicely furnished. New carpets throughout. Could imagine it would be hot in summer as only one small window behindthe single bed. Breakfast ok not spectacular. Few health and safety issues need sorting. Firedoor on stairs sticks open on the new carpet . Was open my entire stay and in the breakfast room there is a table in front of the fire exit. But overall a very nice comfortable and clean hotel.

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Helen G, Thank you ever so much for taking the time to leave feedback following your stay at the Best Western Corona Hotel. We are elated and extremely grateful for such a wonderful five-star review. To learn that you were pleasantly surprised with our hotel brings us immense satisfaction. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Also, we appreciate your comments regarding the two fire exits. We appreciate you bringing this matter to our attention and would like to reassure you that we have addressed your concerns and your feedback has been shared with the relevant departments. Thank you once again and we hope your next stay with us is just around the corner. Kind regards, Front of House Team

"Never again"

1
15/09/2015

Room had no space at all No place for clothes No safe box No fridge Very small bathroom, no bathtub, no shampoo ot conditioner, no place to hang wer clothes From three nights we only had hot water one of them Very noisy, if you closed the window noises where the same from the street Lots of noises from the floor above Wifi did not reach our bedroom , so we had none No air conditioner

Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Dolores 28, Thank you for taking the time to leave feedback following your stay at the Best Western Corona Hotel. We give the utmost importance to our guests' comments as they help us improve and continually provide the best guest experience possible. We are therefore deeply sorry we fell below your expectations on this occasion. It is extremely disappointing to learn that your stay was less than satisfactory on so many levels. It is certainly not our intent to inconvenience our valued guests, but to instead provide good value, comfortable, clean and friendly accommodations, fitted with all those bare necessities we could not live without. Please be assured that the issue you describe are not indicative of the high standards upon which we pride ourselves. Your comments will be reviewed with the relevant departments as a matter of urgency but in the meantime, please do not hesitate to contact me directly at 0207 828 9279. Kind regards, Front of House Team