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Best Western Hotel Buckingham Palace Rd, Londres

8-12 Saint Georges Drive, SW1V 4BJ, Londres, Great Britain - See on a map
Best Western Buckingham Palace Rd - Exterior The Best Western Buckingham Palace Rd is ideally located in the center of Londres. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

A fantastic location in the heart of London. Best Western Buckingham Palace Road Hotel occupies a prime spot close to the capital’s top attractions. Buckingham Palace, the Houses of Parliament, London Eye, Hyde Park and West End theatres are all within walking distance, so there’s plenty to tick off your must-do list! Whether you’re in London for a business meeting, stopover or sightseeing trip, our handy base will make your stay a comfortable one, with rooms at prices to fit your budget. Look forward to a restful night’s sleep in our cosy beds, and enjoy home comforts including a hairdryer, TV, central heating, direct dial telephone, hospitality tray and modern bathroom. All our stylish rooms are decorated in subtle tones with contemporary furniture and tasteful artwork. Wi-Fi is also available.

Best Western

Hotel Buckingham Palace Rd

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk

Guest reviews

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based on 1389 guest reviews
NOTE ISSUED
Excellent
304
Very Good
564
Average
331
Poor
115
Terrible
75
REFER TO NOTICE
Business Business
122
Couples Couples
363
Family Family
397
Friends getaway Friends getaway
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SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"It's my first time"

5
yanaokrent, Beersheba, Israel 18/01/2020

It's my third time in London and at this hotel. I would definitely recommend this hotel for a small amount of people or small family or traveling solo. The breakfast is a bit light than expected but overall you don't stay hungry. The price is a bit high but it's definitely worth it. Located near Victoria coach station and about 7 minutes walk to Victoria undergrounds station. I wouldn't change a hotel and on my next trip will definitely order this one over and over again. The staff is very kind and always tries to help and they have very much experience. The hotel room is very clean. You have a lot of restaurants nearby and Victoria shopping center less than five minutes away by walk. Only about 15 minutes by foot from Buckingham palace.

"Convenient downtown location with immediate access to all sights!"

5
Vasilis P, Lamia, Greece 14/01/2020

A great hotel in central London. This is a great location if you'd like to walk in central London. (0.8 mile) walk to Buckingham Palace, (1.3 miles) from Big Ben, (0.2 mile) from Victoria Station, (456 ft) from Victoria Coach Station. We stayed 3 nights at this hotel. The room was spotless, spacious room and very helpful staff! We had a very pleasant stay, it was well worth the money. I highly recommend it, thanks to all the staff for a pleasant stay !!!! We will definitely come again !!!

"Very close to Victoria station and friendly staff"

3
unmemfeo, Sydney, Australia 30/12/2019

The newly renovated room is welcoming with sleek design and has a heated floor tiles in the bathroom feature. It's a pity the room I'm staying were meant for up to 3 persons but the bathroom is too small for 3 for sure. There aren't many hooks for hanging clothes/towels there nor not a lot of shelves or cabinets in the bathroom for personal toiletries/hygiene stuff. The breakfast is very basic and not many choices and too many sweet pastries which is a a bit turn off. Not many hot food. It is very close to Victoria station and only takes about 8-10mins (with luggage) to get there. It's very convenient for people who need to take the Gatwick Express train to Gatwick Airport early in the morning like myself.

"Good value"

5
mark f, Dublin, Ireland 23/12/2019

It is Comfort Inn/Best Western and it is excellent. The hotel is bit divided, I stayed in a separate part around the corner from the hotel reception in a single room. The single room thing is unusual but it is particularly unusual here because it is of very high quality. It has obviously been recently renovated. Around here there are mouldy BnBs and I get the impression this part is a remade one of those. There are two things that almost cost it a star. 1) The shower door opens directly onto the bedroom carpet which is odd and the shower needs to run for a minute or so to get warm. 2) I could not balance out between too hot and too cold. The radiator was banging away and it was quite warm, the air con to try and bring it down. There is noise from the trains, not too much, and it seemed to be I could hear rain on the roof even though I was in the basement. These issues are small and saved by great price, great location, good check-in, good wi-fi, newly renovated, tea and coffee, safe, big TV.

"The staff alone makes this hotel a great place to stay."

5
User 18/12/2019

Stayed at the Best Western for one night as I had a meeting to attend in London. My company failed to book the room correctly which meant although I had a reservation the room had not been paid for. The staff were so accommodating whilst I resolved the issue. I was offered a hot drink and was even told I could go to the room they had reserved for me until the issue had been resolved. As a woman travelling alone I was so appreciative of the hospitality shown to me by the front desk. Even though my company caused the issue the front desk offered me free breakfast for the inconvenience. My room was lovely, very clean, warm and had tea and coffee amenities. The only issue I had was there was a lot of noise from Victoria station. Having said that I would return to the Best Western Buckingham Pl though. Also I was recommended a beautiful Italian restaurant by the front desk called Sicily which is literally 5 minutes down the road. The food was gorgeous so yet another reason to stay at this hotel. Thank you Best Western Buckingham Pl staff for a lovely stay at your hotel - you are a credit to the Best Western brand.

"Great Hotel made for an excellent Trip to London"

5
User 08/12/2019

Great Hotel , Friendly Staff and clean Rooms. We stopped for 2 nights and found it a great base to get to all the important tourist spots . So close to our " Big Bus Stop". We were able to walk to Buckingham Palace, stopping in on the many shops along the way. I would defiantly book again . Thank you for making it a great weekend ;-)

"great location for Victoria Station"

4
jgjymckay, Newquay, United Kingdom 15/11/2019

staff really helpful and friendly. rooms had all the amenities that would be needed for your stay including a safe. Showers were great loads of hot water. overall spotlessly clean. no restaurant and or bar. A small area next to reception for breakfast. continental breakfast that was basic but adequate. the only downside is the noise from the trains but we would stay here again.

"Friendly Staff, Good room and very good location to Vistoria Train and Bus station - Just 5 minutes walk to see Queen"

5
virajfernando, Colombo 13/11/2019

Excellent hotel with friendly staff, good location just 1 minute walk to Victoria Bus station, 3 minutes walk to Victoria train and underground station and 5 minutes walk to Queen's Buckingham Palace. From Buckingham Palace you can simply walk to Leicester square through St. James Park. Location, excellent, excellent and excellent. I did not like the size of the bathroom though.

"Noisy, noisy"

2
OZtraveller222, Australia 11/11/2019

This hotel has changed names to the Great Western. It consists of at least three separate hotel buildings located two blocks from Victoria Station and one block from Victoria coach station. I booked a single room and was given a lovely, modern room in an annexed building around the corner from the main hotel. The room was fabulous and had everything a guest would want but it was about 20 steps from one of the 10 railway tracks leading into Victoria station. I could see trains coming and going thru the window. Trains come and go all day and night. It was impossible to sleep in the room even with earplugs. Day 2, I was moved to a room in the annexed building opposite the main hotel. The trains could still be heard and crockery in my room rattled every time a train arrived or departed Victoria station. I could not wait to checkout of the Great Western Hotel. Never again. The rooms, beds, facilities are fine .... they even have air conditioners ..... but the noise cannot be ignored.

"Compact but comfortable"

4
comcox, Silver Spring, Maryland 11/11/2019

I selected this hotel because of its location near the Victoria Coach station. I actually stayed here before a few years ago when it was a Comfort Inn, but recently it has changed to a Best Western. I had a single room on the ground floor. The management was very conscientious in noting my request for no steps as I recalled it is an old building. It does have a lift then then one often has to negotiate a few steps up or down through the hallways. The person on the desk walked me to my room helping me with my suitcase even though I didn't ask; he was very nice. The single room was quite compact with an extremely comfortable single bed, a desk with flat screen TV, and a nice shower. My only complaint was the lack of any counter space next to the sink. The location was quiet even though the hotel actually sits over the railroad tracks. They offer a continental breakfast for £8 which was very good; better than the £17 breakfast I had at another 4 star hotel in Chester the week before. The desk will happily store your luggage before or after you stay which is a great convenience. I would definitely stay here again if I needed to be in this neighborhood. Since you are just a short walk to Victoria rail station there are many shop and cafes nearby.

"DISAPPOINTING"

2
f18z8wbrn10g0c9w2019, Liverpool, United Kingdom 30/10/2019

Surprised room so small being a family room. Beds were hard and uncomfortable. Breakfast we had to queue for, tables were in reception area. On arrival one person on the check in desk was very unhelpful and dismissive. Rooms were very clean and great location . disappointing and expensive would certainly not go back there. I have stayed in a number of hotels in London and this was by far the worst.

"Best Western Buckingham palace"

5
X206, Ypsilanti, Michigan 27/10/2019

Close to transportation, continental breakfast. Nice hotel. Nice staff. Walking distance to many sights and tourist attractions. Can book some tourist attraction at hotel desk. Only negatives, train noise, crowded breakfast

"London trip"

1
luciah274, Rockford, Illinois 27/10/2019

Our group had 9 people and three families. Spent over $4k for 4 nights... Front desk staff rude and unprofessional! Bed linens were not crisp when we checked in and were never changed in 4 days we were there! Had the same stain each day in the same spot -we will never stay here again....our last night in London we stayed at the St James hotel near Westminster Abbey and st James was truly exceptional! Best western could send their staff to st James to get some great customer service training from st James!

"London Trip"

4
_carolmshannon, Lancashire, United Kingdom 24/10/2019

We stayed for 4 nights in a family room at the Best Western Buckingham Palace Rd Hotel. The location is central for Victoria Coach, Train and Underground stations. We had a wonderful stay and found all the staff extremely helpful and polite. The room and bedding was cleaned and changed daily. The hotel was spotless. There was a good, powerful, hot shower with tea and coffee making facilities in the room. The breakfast was ample and the fridge in the room was most useful. I would give the hotel 5/5 but the mattresses where uncomfortable. Fine for a couple of nights but no longer. Saying this, I would book again for a short stay.

"Recent Name Change - Wonderful Place To Stay"

5
KellieSpark, Lara, Australia 18/10/2019

I corresponded with the hotel prior to booking and they were amazing! Responded promptly to all questions and had great advice to give. We booked a triple room which fronted the street - noise was minimal and the outlook was rather pleasant. The staff were great and the free tea and coffee at all times in the foyer was appreciated. Room was clean and well appointed - not huge but big enough for us to be more than happy. The bed and the linen were from heaven after our very long flight and touring days - slept like a baby. We chose the location due to the proximity to Victoria Coach Station and would certainly make this our base in London for all future visits.

"Very well served."

4
User 16/10/2019

The room was comfortable. The manager and receptionist were very helpful. Next to Victoria coach station. Will book there again. The underground and train station are near.though it is on a main road it's still very quiet in the hotel.

"Buckingham Palace"

3
astarpilot, Warren, Michigan 15/10/2019

This was a 10 MIn walk to the Palace. About 5 min walk to food. €60 cab to Heathrow Airport. Make Arrangements with your cab to pick you up for the airport. Remember this is two buildings make sure they get your group in the same one.

"Great place to stay to in London!"

5
replynsva29ku4n12019, Ottawa, Canada 10/10/2019

Took Gatwick Express Train from Airport to Victoria station, Short walk to hotel. So happy to have an early check in after our over night flight. The breakfasts provided Were a great start to our day! Some of the rooms are small but you don't visit London to stay in your room so it is quite fine. On departure they stored our luggage all day so we could continue sightseeing . The staff were amazing and we will definitely come again.

"Value for money"

4
Irenenm, Lorenskog Municipality, Norway 05/10/2019

The location couldn't have been better - it was 5-10 minutes from Victoria railway station and Victoria underground station and two minutes away from Victoria Coach Station. The hotel is located in two buildings - one of each side of a quiet road. The staff provided excellent service from checking in to checking out, and every request was taken care of. We asked for extra duvets, and they were brought to us within ten minutes. We had some trouble with the toilet and it was fixed within no time. They were also happy to store our luggage after checking out, and for the first time it felt safe to store the luggage, as they tagged it, and put it away themselves. There was a kettle, coffee and tea in the room, as well as a machine with free hot drinks in the reseption area. The fridge that was in our room, also came in handy. Unlike most hotels, the showers had really warm water and water pressure was high. There were big, soft (and enough) towels. Luckily, there was a mixer tap in the bathroom. The room was really hot when we first entered, but the aircondition (which we could regulate ourselves) worked splendidly. In addition the room was spacious and fairly quiet, even when we opened the window (our room was on the ground floor, facing the road). The room looked like it was redecorated quite recently. There was some noice from the hallway/lift, but nothing that troubled us. The beds were too hard, as were the pillows. Luckily there were several pillows in the room, which helped a bit, as we could choose the most fitting one. But - a good nights sleep was somewhat interrupted by the lack of comfort (as day beds to sit in, they worked well). I'm not too fond of wall-to-wall carpeting, as it is hard to clean. I'm not sure what's in such carpets. Even if it was no surprise, as the hotel wrote "continental breakfast" in their booking information, the breakfast could have been better. It works to get you started in the morning, but after a couple of toast with jam (or instant porridge), you have to find some more food quite early in the day.

"Avoid This Place"

1
Pete W, Calgary, Canada 02/10/2019

My wife and I spent 5 weeks travelling through Bulgaria and Serbia. We ended the trip with a 3 night stay in London. This was the worst hotel we stayed in for the entire trip. The room was so small, the bathroom door would not open more than about one foot because the bed was in the way. The room wasn't particularly clean, the carpet seemed to be very dirty. After the third night my wife complained about being poked in the back by the bed springs. The bathroom was so small you had to be careful not to bang your head on the sink when sitting on the toilet. The one positive about the room, maybe the only positive, was the shower, lots of hot water. When booking the hotel, my needs were spelled out very clearly: a private bathroom, non smoking room and breakfast included. When we got there to check in we then learned breakfast was indeed included for 6 pounds per person. We booked this hotel based on the Best Western name and the majority of the comments on Trip Advisor. Having now stayed in the hotel, my confidence in Trip Advisor has been negatively affected. I don't have the same level of trust I used to have. Would I stay here again? No Would I recommend this to friends? No

"Great location for a London stay !"

4
Sweetlassie, New Minas, Canada 24/09/2019

This hotel is now a Best Western . It is an ideal location , close to Victoria coach, tube and train station which is why we booked it . We did hear the trains a little bit but not enough to complain about it . Our room was across the road from Reception . It was small , twin beds but the space was very well utilized. Other than the beds being but up against the walls we had no complaints . The breakfast for £6 was suffice and plenty to choose from. Plenty of pubs and restaurants close by . The only disadvantage was you had to go across the street to get drinks etc. The staff was very friendly and eager to please . One of the staff helped me hook up to their WiFi. We'd stay there again.

"Budget hotel, ideal for a one night business trip"

3
therorystory, Stoke-on-Trent, United Kingdom 12/09/2019

I stopped as a lone traveller for one night on business. The hotel is now a Best Western, it is in a good location really close to Victoria Station. The price was reasonable and the staff were very keen to please. These were the main plus points. The room itself was in a part of the hotel on the opposite side of the road from reception and it was on a lower ground level, below the road entrance. The room was quite small, especially the bathroom. The toilet for example was too close to the wall in front so it was barely usable. The breakfast was average with limited choice. It was adequate for a one night stay and convenient in terms of location but other than that it is fairly basic.

"Short break in the city from the south coast."

4
Geoffrey A, Sheffield, United Kingdom 03/09/2019

Really convenient for Victoria station. Don't be put off by the nearby railway, our room on a lower level was as quiet as you could wish. Ours was a nice clean double room with air-con, extra bed, TV and good shower in modern bathroom. Very helpful staff on duty 24hrs. This is now a Best Western hotel and it doesn't let the group down at all. A continental breakfast at £6 each seemed good value although the dining room is a little cosy.

"Great handy location at Westminster near Victoria Bus Station and Rail."

4
morsel1950, Brisbane, Australia 26/08/2019

We stayed at this hotel for 6 nights in June 2019. Our accodation was in the building on the other side of the street opposite the Main building. Although our room was very small it was very clean & adequate for 2 people but we did find it difficut with little room for our suitcases. There is also a lift so happy not to have to use stairs. Even though our room faced the street in front, we found it quiet with no outside noise. Staff were friendly and helpful at all times and happy to store our bags for a short time. Position, position, position - we couldnt have got better with only a short walking distance to both Victoria Rail and Bus stations, shops, Car Rental office, and even Buckingham Palace. Continental breakfast was adequate and plentiful. We would happily stay here again. .

"London for 4 days"

5
User 25/08/2019

Great location near Victoria Station. The manager and staff were very attentive and helpful. Room was clean, updated and comfortable. The room was small, but when you are downtown, you expect that from a value hotel. Right next to train station and bus station, you could feel the trains, but not hear them. Didn't bother us at all. Just down the street from Buckingham Palace, easy walking distance.

"Good Location, Small Room, Unfriendly staff"

3
TimeTraveler_800, Santa Fe, New Mexico 22/08/2019

This property is now a Best Western. The location is very close to the Victoria Train and Coach Stations. There are several coffee shops/pubs/restaurants within a two block radius. Hotel reception, the breakfast area and half the rooms are on one corner of St. George Drive. However, we were placed across the steet in a separate building. We had to cross the street in lousy weather to get ice, access breakfast, etc. The room we had was half the size of our cruise stateroom. We think the cons outweighed the pros of this hotel. Would stay elsewhere if had to do again.

"Excellent location and friendly staff"

3
User 14/08/2019

This hotel is in a brilliant location, across the road from Victora Bus Station and it's easy to walk to a host of London attractions. The staff are extremely friendly and helpful and are a real credit to the hotel. The rooms are fine, they're not huge but well equipped and the beds are comfortable. More plug sockets would have been helpful though, especially on the bed side of the room. The breakfast experience lets the hotel down somewhat. The dining area is too small for the amount of people potentially using it, meaning it became over crowded and there were people having to wait for tables, which meant we felt rushed to finish and free the table up. There wasn't a great choice either - it was essentially just toast and cereals. Again, because of how busy it was, there were often no plates/glasses/cutlery etc. The staff did an excellent job in trying to dodge round people and keep everything stocked up and flowing as well as possible though! I would recommend the hotel re-think whether it's worth offering breakfast, or at the very least extend the service time at weekend to try and prevent such a bottle neck of people. Overall, would stay here again due to the location and reasonable cost.

"Good location, friendly and helpful staff, very small room in the basement, acceptable breakfast"

2
replyf14xc65aj102019, Budapest, Hungary 05/08/2019

The hotel is in a good location close to the main attractions as the palace, Hyde park, etc. The Luton/Stansted buses stop near to the hotel. The room was very-very small, the bed was uncomfortable. Our room was in the basement with view to the air-conditioner what was noisy by night. The room was outdated but the bathroom was acceptable. The staff was very friendly. The breakfast was acceptable: toast, jam, butter, some fruits and coffee.

"Great stay!£"

1
User 04/08/2019

Best Western is situated at the heart of London- Wesrminster. It is about 20 steps away from the Victoria Bus Station. From there, you could travel to the different parts of the UK. The staff are all friendly.

"A great place to stay with your family"

5
User 31/07/2019

My family stayed at the Buckingham Palace Road Best Western (formerly Comfort Inn) for 2 days before our trip to Africa for a safari as well as for 3 days after our adventure. The staff was cheerful and helpful at all times! We were able to leave one of our bags at the hotel (which was a blessing and saved us carrying needless clothes and items) and were able to book a car with them to the airport both times. They were accomodating and were able to give us as early a check-in as possible both times as well. We stayed in a triple room and while not spacious, it was clean and bigger than some triple rooms we have stayed in at other hotels. The breakfast is simple but tasty and worth 6 pounds and gets you going for the day. I am sure I drank my monies worth of coffee from the coffee station that is available throughout the day. My daughter enjoyed the hot chocolate from the machine as well! The location is one of the reasons we booked this hotel as it is a short walk to Victoria Coach station. If you are planning any tours, most tours originate from Victoria Coach station so you cut down on travel costs. The hotel was reccently a Comfort Inn so it was confusing for our first taxi driver from the airport but luckily we had the address and not only the name handy. I would highly reccommend this hotel for families and singles alike.

"Great staff and locatiob"

5
User 31/07/2019

My Mum&I arrived early morning and were quickly accommodated with a room. The staff are lovely (even found us somewhere to order food @midnite the 1st nite) very tidy and close to all modes of transport you need!

"Nice hotel in a great area!"

4
242annay, Oslo, Norway 17/07/2019

I spent one night here on my way to Edinburgh. I were quite early in London, and was able to check in right away. The room was in the building on the other side of the main building, it was clean and nice with a good air conditioning. The staff was friendly and helpful. My room had a window towards the railroad, and of course it was some noise because of this. But overall a great place to stay, actually one of the best hotels I have stayed in in London :) Will absolutely consider staying here again!

"Great location"

5
Bexfrench11, Portsmouth, United Kingdom 08/07/2019

This hotel is very well located. It's in a lovely converted house and is clean and compact. Staff were helpful and polite. The check in and check out were fast and efficient. We didn't eat breakfast here but hot drinks were complementary. Would stay again if visiting theatres etc in Victoria area

"Always a pleasure"

5
User 08/07/2019

We always stay in this hotel when in London and this will be about our 5th visit to the hotel. From the front desk staff to the cleaners we always enjoy our stay here. The staff are very friendly and courteous and are always happy to help. The hotel is very clean and comfortable, with easy access to the bus, tube and train services, as well as local attractions. Highly recommended.

"Perfect location"

5
TinaPaulStuart, Southampton, United Kingdom 03/07/2019

This hotel is just off of Buckingham Palace Road, just round the corner from Victoria coach station and easy access to the underground and Heathrow Express. It is now a Best Western Hotel (previously a Comfort Inn). The rooms are exceptionally clean and freshly decorated. We had clean towels every day. The beds are very comfortable too. We were with friends and had 3 rooms between us. All rooms were excellent. There is a coffee/hot chocolate/tea machine in the reception area you can use any time - and tea/coffee making facilities in the rooms themselves too. It was great being able to relax with a hot drink before bed with our friends after a tiring day seeing the sights. The breakfast was advertised as continental but there was a great choice cereals yoghurt fruit toast and pastries too. Even eggs. We will definitely use this hotel again for our next visit to London. Thank you to all the staff who were always busy and making sure everything ran smoothly. A great stay with our friends from Australia.

"Nice Hotel with a nice location"

5
hanigigimegaly, Granada Hills 24/06/2019

Nice & clean Hotel with a nice location ... close to everything. Staff members are helpful, Breakfast needs to be improved. rooms are small but clean. Lighting in the room is very good. not a bad choice for a reasonable accommodation.

"Great location"

5
Navigate05793040946, London, United Kingdom 22/06/2019

Great location. Hotel very clean staff friendly . Had a hairdryer which worked well. Forgot glasses but staff kept them and we picked them up later the same day we were shattered as spent the day in ascot so staff offered us a coffee and a seat till we was ready to go in our way

"Bit basic"

3
User 10/06/2019

Stayed here early June and then again 1 week later. The first time had a room on the second floor which was small but o/k. The second time we end up with a room on the 6th floor which is actually below ground floor. Also the English language is not clear from most staff. Anything requested quite possibly will need to be followed up. Not the best stay we have had.

"Soooo noisy"

1
Roving18038473386, Belfast, United Kingdom 27/05/2019

Don't stay here it's too noisy with the nearby train station. For £200 a night it's really poor value. The location is good in terms of it being central but if you can't sleep what is the point. It was clean however. The staff were also friendly.

"Clean convenient hotel"

4
Pauline W, Chulmleigh, United Kingdom 26/05/2019

We stayed 2 nights for Chelsea Flower Show. The room was 'cosy' but clean and comfortable. Well serviced, with tea and coffee in room. Breakfast - continental @£6 was more than acceptable. 2 minute walk to coach and bus station (very helpful staff) and 5 minutes to tube. We would certainly visit again. Recommend 'About Thyme' for evening meal - short walk.

"Comfort inn"

5
User 23/05/2019

I have just spent 2 nights in this hotel and found it to be an excellent choice. The room was very spacious, very clean and well appointed in respect of clothes hanging space and tea/coffee availability. Bathroom was very clean, walk-in shower always supplied ample hot water. Would definitely recommend this hotel to anyone visiting the Chelsea area.

"Iman at Buckingham Palace"

5
User 15/05/2019

We arrived the day before and had a refreshing stay before we went o Buckingham Palace what a memorable two days. The sleep and service made the whole trip much more pleasurable. The location was ideal and did not require expensive taxis.

"Very nice stay"

5
User 08/05/2019

Welcoming hotel with all the facilities. Just round the corner from London victoria Coach Station, super! Clean and spacious room, it was a surprise compared to London average. Will stay there again, highly recommended!

"Excellent hotel, great location and good price for London"

5
HappyAussie, Melbourne, Australia 07/05/2019

We stayed on the 6th floor down in the basement and it was very quite. Our room was very clean with good Wifii and good shower. I requested a room accessible by lift as we cannot do stairs too much. The staff were very helpful and we found the continental breakfast more than sufficient for our needs, plenty of choice from cereal, yoghurt, pastries, boiled eggs, toast, juice etc etc. Free hot drinks were available from the machine any time of the day and according to my husband who likes his coffee, it was quite good. Hotels in London and I thought this was good value in a nice area, close to Vic Station and the coach station. It is about a 20 minute walk to Buckingham Palace for us oldies. Also there is a great shopping centre close to the station with a supermarket, pharmacy and lots of other stores. Upstairs there are lots of cafes. Would definitely stay here again.

"Poor offering for the price"

2
David A, Stirling, United Kingdom 05/05/2019

Room was *tiny*, massively overpriced for what it was and located across the street in another building - only a single bed, but barely enough room to move/turn around; certainly no room for baggage etc...and you could hear the rumbling of trrains passing underground. Breakfast was a simple/underwhelming 'continental' affair, with awful instant coffee served from a machine. WiFi was slow and unreliable. I won't be in a hurry to stay here again.

"Not so ‘Comfort Inn”"

1
CallumR1994, Larkhall, United Kingdom 29/04/2019

On arrival, we were greeted by receptionist staff who had told us that our hotel would be across the road, when it was in fact down a shanty street and placed next to an off license. The condition of the room was well below expected and nothing like the pictures show on their online content. There was a large area (see picture) of damp on the roof and an over powering stench of smell coming from the room and I was in a state of disbelief. As a sufferer of asthma I could not contemplate sitting in here never mind paying £250 to sleep in it for 2 nights. When I approached the staff to change room they obliged without even asking any questions after I had shown them the picture, which makes me think this happens a lot! Stay away!

"Excellent Value"

5
Hampo1964, Eastbourne, United Kingdom 21/04/2019

Very good location 5/6 minute walk from Victoria railway station or 30 seconds from Victoria bus station. The hotel has recently been refurbished and looks very nice. The bedrooms are very comfortable, the staff are very friendly and helpful. This is an excellent place to stay for a few days if you are sightseeing. Would recommend.

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