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Royal Garden Hotel, WorldHotels Elite
Kensington High Street 2-24, London, W8 4PT Grande-Bretagne
Contact the hotel
PHONE : +44 20 79378000
4.5 / 5
5482 Reviews 
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Hotel advantages
Activities
Tennis
Golf on site or nearby
Hotel services
Tennis court on site or nearby
Room service
Restaurant on site
Charge Applies For Parking On Premises.
Parking
Multilingual staff
Massages
Air conditioning in the hotel
Free Wifi
Fitness center
Fitness center
Elevator
24/7 reception
Lounge bar
Buisness Plus equipment
Room services
Hair dryer
Refrigerators
Kitchenette
Iron and ironing board
Coffee maker
Bathrobes
The strong points
Activities
Tennis
Golf on site or nearby
Hotel services
Tennis court on site or nearby
Room service
Restaurant on site
Charge Applies For Parking On Premises.
Parking
Multilingual staff
Massages
Air conditioning in the hotel
Free Wifi
Fitness center
Fitness center
Elevator
24/7 reception
Lounge bar
Buisness Plus equipment
Room services
Hair dryer
Refrigerators
Kitchenette
Iron and ironing board
Coffee maker
Bathrobes
Description
Customer reviews
4.5
based on 5482 guest reviews
Excellent
3740
Very Good
1108
Average
359
Poor
153
Terrible
124
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"A gem in a perfect location"
Perfect location, close enough to central London without the hassles of the downtown traffic. Lovely location, great for walks in Kensington and Hyde parks, walkable to Notting Hill area, tons of restaurants in the area, close to subway stop. Very low noise, a fantastic Chinese restaurant on the top floor, and very friendly staff. We will stay there again.
"London visit"
Very helpful and prompt service. Accommodating and proactive. Nice breakfast. Happy to recommend to family and friends
Dear Owehbe, Thank you for your wonderful review and recommendation! We're delighted to know you enjoyed our attentive and efficient service, our team's proactive approach, and the breakfast. It was a pleasure having you stay with us, and we look forward to welcoming you back at the Royal Garden hotel for another memorable stay soon! Kind regards Jay Rayapati Front Office Manager
"Will keep coming back!"
Been going back to the hotel for 16+ years and every time I go back I'm still impressed. All the basics are done right, the staff are helpful and the hotel is central and close to transport options. There are also lots of dining options in the hotel and in the area.
Dear JustinRSA, Thank you for your continued loyalty over the past 16+ years! We're delighted to hear that you continue to be impressed with each visit. It's wonderful to know that our team, location, transport links, and dining options keep making your stays enjoyable. We truly appreciate your kind words and look forward to welcoming you back at the Royal Garden Hotel in the near future! Kind regards Jay Rayapati Front Office Manager
"Nice staff and quality dining."
Great hotel, quality staff and very good breakfast. We were on a tour and had an issue with an accessible room. Kieran was able to switch our rooms to meet our initial request. He was great. We also had a dinner included and Bogdan was such a great waiter and made the experience. Sean was great as well. Also the piano bar was a great experience.
Dear HavanaClub11, Thank you for your wonderful five star review and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay, our breakfast and the service provided by our team. We are particularly pleased that Kieran was able to assist with your room requirements and ensure your comfort. Your kind words about Bogdan, Sean and the piano bar are greatly appreciated and we will be sure to share your feedback with them. It is always rewarding to know that our team's efforts have made a positive difference to our guests experiences. We truly appreciate your recommendation and look forward to welcoming you back to the hotel for another enjoyable stay. Kind regards, Kasia Dzieza Assistant Guest Experience Manager
"Wonderful hotel"
Everything was wonderful. We arrived one hour ahead of check-in time. Not only did they help us with early check-in, but we also received a room upgrade. A big thank you to the gentleman at reception with braids and the most elegant smile. I'm sorry I forgot to ask for his name. I will always remember his graceful smile and polite service. This hotel is highly recommended. Best wishes to this reception gentleman.
Dear Global23234025102, Thank you so much for your lovely review and kind words! We're delighted to hear that you had a wonderful stay and that our team could make your arrival extra special with an early check-in and room upgrade. Your appreciation for our receptionist's warm smile and polite service means a lot to us. We'll be sure to share your kind compliments with Ryan. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay at the Royal Garden Hotel! Kind regards Jay Rayapati Front Office Manager
"The hotel went above and beyond!"
I had emailed a few weeks ago to the hotel to say it was our anniversary and whether we could have a room with a lovely view. we booked a double room and when we got to the hotel at 10.30 we spoke with Kieran the duty manager who not only let us check in at 10.30 he upgraded us to a huge suite which was incredible! They also went above and beyond when we got back to the hotel in the evening we had balloons and rose petals as well as a delicious brownie/cake. Thank you so much to all involved it was a truly special weekend
"Lovely Stay"
My stay at the Royal Garden Hotel was overall a pleasant experience. The location was excellent, making it very convenient for getting around and enjoying the surrounding area. The atmosphere was a definite highlight — 5/5. The hotel has a welcoming, upscale feel that makes a great first impression. The rooms were a 3/5. While comfortable and functional, I felt they could benefit from some more space. Traveling for a week with multiple luggage made the room a little cramped, but the overall quality and atmosphere and amenities were updated. Cleanliness was good at 4/5**, and the hotel appeared to be well maintained throughout. For value, I would rate it 4/5. Considering the location, atmosphere, and overall experience, I felt the stay offered good value. Overall, I enjoyed my stay and would consider staying here again, especially because of the great location and wonderful atmosphere.
Dear Quandra L, Thank you so much for taking the time to share your detailed review of your stay at the Royal Garden Hotel. We're delighted to hear that you enjoyed our excellent location, welcoming atmosphere, and updated amenities. It's wonderful to know that these aspects contributed to a pleasant overall experience and that you found the hotel to offer good value. We also appreciate your feedback regarding the room size, especially when travelling with multiple pieces of luggage for an extended stay. Your comments are valuable to us as we continually look for ways to improve our guests' comfort and experience. Thank you again for your kind words and for considering staying with us again. We would be delighted to welcome you back to the Royal Garden Hotel in the future! Kind regards Jay Rayapati Front Office Manager
"A royal experience"
Wonderful views over Kensington gardens. Lovely sized room with bath and shower- felt very luxurious with matching toiletries. Gorgeous fluffy white towels. Great coffee and tea selection in the room.
Dear HeStoleMyName, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the beautiful views over Kensington Gardens and found your room luxurious and comfortable. It's lovely to know you appreciated the fluffy towels, matching toiletries, and our selection of tea and coffee. We hope to have the pleasure of welcoming you back at the Royal Garden Hotel for another enjoyable stay soon! Kind regards Jay Rayapati Front Office Manager
"Great location inconsistent service"
Disappointing last few stays. Service has been progressively bad over my last few stays. Housekeeping not thoroughly done. Had to call for service two days in a row.
Dear Ayotola J, Thank you for taking the time to share your feedback. We are sorry to hear that your most recent stays have not meet the standards you expected, especially in relation to the servicing of your room. We understand how important consistency, attention to detail, and a thoroughly carried out service are to a comfortable stay. It is disappointing to learn that we fell short in these areas. Please be assured that your comments have been shared with our Head Housekeeper who will address the issues raised with her team. We value your feedback and appreciate you bringing these concerns to our attention. We hope to have the pleasure of welcoming you back in the future to provide you with the level of service you have experienced during previous stays with us. Kind regards, Debra Fernandes Executive Assistant
"I'll probably return."
The warmth of the front of house team throughout my 4 night stay was wonderful - I felt that I was "at home." Excellent value for money and situated in a great location.
Dear Venture55656317419, Thank you so much for your lovely review! It truly means a lot to us to hear that you felt at home during your four-nights stay. Creating a warm and welcoming atmosphere is something we care deeply about, so kind words about our Front of House team will be a real pleasure to share with them. We're also delighted that you enjoyed our location and felt you received great value for your stay. It was a pleasure having you with us, and we sincerely hope to have the opportunity to welcome you back again soon. Kind regards, Kasia Dzieza Assistant Guest Experience Manager
"Royal Garden Hotel you continue to exceed our expectations!"
We have stayed at the Royal Garden Hotel in London year after year, and there is one reason we keep coming back: the exceptional level of customer care. Matias, John, Jim, and Vladimir have each made our stays truly special. Their service is consistently incredible warm, attentive, professional, and genuinely personal. They go above and beyond to make us feel welcomed and looked after, and their attention to detail never goes unnoticed. It's rare to find a hotel where the staff remember you, make you feel at home, and consistently provide such a high level of care. These gentlemen are a huge part of what makes the Royal Garden Hotel so special for us. We look forward to returning every year, not just because of the beautiful hotel and wonderful location, but because of the people who make every visit memorable. Matias, John, Jim, and Vladimir are exceptional, and we are incredibly grateful for the way they take care of us every time we stay. Thank you to the entire Royal Garden Hotel team for making each visit such a wonderful experience. We wouldn't stay anywhere else when we're in London!
"A lovely restaurant with excellent food and very attentive staff."
We were looked after so well by waiter Bogdan in Origin, the in hotel restaurant overlooking Kensington Gardens. He was very attentive and kept topping up our water glasses. He even recognised my wife's birthday by kindly bringing some Celebratory Petit Fours which went down very well. The food was delicious.
Dear Mr Green, Thank you so much for taking the time to leave such a wonderful review of Origin Kensington! We're delighted to hear that you enjoyed the delicious food and attentive service. It's especially pleasing to learn that your wife felt truly special on her Birthday. That will mean a great deal to the team. Your kind comments will be shared with Bogdan, who will be thrilled to be singled out for special mention. Thank you again for choosing to celebrate with us and we hope to have the pleasure of welcoming you back again for another wonderful occasion. Warm regards, Bledar Cekani Food & Beverage Manager Royal Garden Hotel
"Great visit and meet with family"
Family of ours were visiting the UK and were staying at the hotel, so we arranged to meet at visited the Piano Bar at the hotel in the evening. We booked a table via Opentable and also emailed the bar in advance regarding our requirements. Mr Giovanni (the bar manager) was great at acknowledging the communication and on the night of the visit, the staff were very helpful in setting aside tables to accomodate the whole party. The venue had live music and also live singing. The drinks menu offered an extensive selection (although unfortunately they did not serve hot drinks on site so no tea/ coffee but they also did do freshly squeezed orange juice on request which was a bonus). We are most grateful to Mr Giovanni and the staff and would highly recommend the establishment.
Dear Cara L, Thank you so much for taking the time to leave such a wonderful review. We appreciate you choosing Piano Kensington for your family gathering and are delighted to hear that you had a great evening. It's fantastic to know that you particularly enjoyed the live music, as we love creating a lively and welcoming atmosphere for our guests to relax, celebrate and enjoy themselves. We're also pleased that you were impressed with our extensive drinks menu and found plenty to choose from. We appreciate your kind words and your recommendation; it means a great deal. Giovanni and the team hope to have the pleasure of welcoming you and your family back to Piano Kensington for another celebration soon! Kind regards, Debra Fernandes Executive Assistant
"Excellence Experienced"
Wonderful hotel a 10 in every category. Customer service was exceptional a pillar at all interactions. Breakfast was outstanding each morning. Healthy and also decadent choices. House made Kombucha, finely diced fruit, ginger shots , omelet ....... Customer care is an obvious training priority. Hiring genuinely nice, engaged people is clearly a business standard ! Kudos
Dear craigdT158ET, Thank you so much for your wonderful review and for sharing such thoughtful feedback! We're delighted to hear that you enjoyed every aspect of your stay, from our exceptional customer service to the breakfast selection and homemade kombucha. Your kind words about our team mean a great deal to us. Your kind comments are greatly appreciated, and they mean a great deal to our team, who strive every day to provide exceptional experiences for our guests. We look forward to welcoming you back for another memorable experience at the Royal Garden Hotel in the near future. Heartfelt thanks from everyone on the team! Kind regards Jay Rayapati Front Office Manager
"Gluten free Excellence"
Amazing set menu using Travelzoo voucher. Add to this excellent advice from our servers regarding options for Coeliacs. Chef was very thoughtful and substituted some food items with gluten free option. Thank you all. Already purchased another voucher and will return in October with a friend.
Dear Joany, Thank you so much for your lovely feedback. We're delighted you enjoyed the set menu and that our team was able to guide you through the gluten-free options. It's wonderful to hear that the chef could make suitable substitutions for you. We truly appreciate your kind words and are especially pleased to know you've already purchased another voucher. We look forward to welcoming you back in October! Warm regards, Bledar Cekani F&B Manager Royal Garden Hotel
"Visit Origin restaurant, it's a gem."
If you are staying at the hotel I can recommend visiting Origin restaurant . Really good food at good prices .Very,very tasty. Can applaud Bogdan for the exceptional service provided.
"Excellent Service, Great Location."
hotel was full and incredibly busy but the staff were consistently calm, responsive and friendly. Very impressed, especially with Moiez who followed up on a request and ensured we had everything we needed. Thank you!
Dear Jenny, Thank you very much for choosing the Royal Garden Hotel for your recent stay in Kensington, and for taking the time to share your wonderful feedback. We're especially pleased to hear that, despite the hotel being particularly busy, our team remained calm, attentive and welcoming throughout your stay. We'll be sure to share to share your kind words with Moiez. It's great to hear that he followed up personally and made sure you had everything you needed. We're very proud of his commitment to creating a positive experience for our guests. Thank you again for your kind words, and we look forward to welcoming you back in the future. Kind regards, Kasia Dzieza Assistant Guest Experience Manager
"An exceptional hotel experience"
An exceptional stay. Extremely confortable. Staff were first class. Friendly and courteous. Cannot recommend this hotel highly enough.
Dear mgsmkelly1, Thank you very much for choosing the Royal Garden Hotel for your recent stay in Kensington, and for taking the time to share your feedback. We are delighted to hear that you enjoyed your experience with us. It's a pleasure to know that both the hotel and the level of service exceeded your expectations. Your kind comments regarding our staff members are particularly appreciated.memorable. It is always our goal to provide the highest standards of service and attention to detail, and it is extremely rewarding to know that we succeeded during your visit. We very much look forward to welcoming you back to the Royal Garden Hotel, and to ensuring that your next stay is equally enjoyable. With kind regards, Kasia Dzieza Assistant Guest Experience Manager
"Beware: room type issues!"
If you expect to get the room you booked and paid for, be very wary of this hotel! I had booked and prepaid for a three-night stay in a Royal Deluxe Studio, a room with a separate lounge area. However, when I arrived at around 4:00 pm, I was simply given a different and clearly smaller room. What I found particularly troubling was the way this was handled. I was not told that I was being downgraded to a cheaper room, nor was I offered any refund or compensation for the price difference. It was only after I pointed out myself that I had not been given the room I had booked that the receptionist reluctantly admitted that the booked room was not available. I was told it might take “a couple of hours” before it became available. The room I was assigned (room 901) was small and offered poor privacy. As I did not have time to wait for several hours, I decided to solve the problem myself by opting for a more expensive room that was available. In other words, I upgraded — but at my own expense. I was given a small discount, but frankly, it was hardly worth mentioning. Two things about this experience particularly bothered me. First, the hotel initially seemed perfectly prepared to put me in a cheaper room without proactively refunding the difference in price. In my view, that crosses a basic line of fairness. A guest should not have to discover for themselves that they have been downgraded, let alone have to ask for the resulting price difference to be refunded. Second, at a five-star hotel, I would expect the hotel to cover the cost of an upgrade when the room originally booked is unavailable. The guest is not responsible for the hotel's inability to provide the room that was booked and paid for. I raised the matter with the Guest Relations Manager during the following days. She was friendly, apologised and offered to upgrade me to a larger room on a future stay. That may sound like a nice gesture, but I would much rather have had the matter put right then and there. A promise of a future upgrade does little to address the fact that I had to pay for an upgrade because the hotel could not provide the room I had already booked. My conclusion: if you don't particularly care what type of room you end up in, this hotel may well be worth considering. But if you expect to receive the room you specifically selected when making your reservation, and for which you paid, be warned: apparently, that is not a given here.
Dear DutchTraveler020, Thank you for choosing to stay with us at the Royal Garden Hotel and for taking the time to share your detailed feedback. We are sorry to hear that your arrival experience and subsequent stay did not meet your expectations. We fully understand your frustration, particularly as you had specific expectations regarding the room you had reserved. Having carefully reviewed the details of your reservation, we would like to clarify what occurred. Your reservation was for a Royal Deluxe Studio (RDS), and the room initially assigned to you, your original room was indeed within the Royal Deluxe Studio category. Our reception team subsequently identified another Royal Deluxe Studio on the 10th floor and offered this as an alternative. As the available alternative did not meet your preferences, you chose to move to one of our Park Suites, which is a higher room category and offers additional space. As this was an upgrade to a category above the one originally reserved, the applicable upgrade fee was charged, with a small discount applied as a gesture of goodwill. We are, however, genuinely sorry that the way this situation was handled left you feeling that your concerns were not adequately addressed. We understand that, regardless of the room category ultimately provided, the experience at check-in is an important part of a guest's stay, and we regret that there was a misunderstanding regarding the room and the options available to you. We also appreciate your comments regarding the communication surrounding the room allocation. Your feedback has been shared with the relevant team, as clear and proactive communication is particularly important when addressing any situation where a guest feels that their expectations have not been met. Our Guest Relations Manager was pleased to have the opportunity to speak with you during your stay, apologize personally, and offer a future room upgrade as a gesture of goodwill. We are sorry that this did not fully resolve your concerns at the time, and we understand your preference for the matter to have been resolved during your stay. Thank you again for bringing your experience to our attention. We sincerely hope that you will give us another opportunity in the future to provide you with the comfortable and seamless stay that we aim to deliver to all our guests. Kind regards, Kasia Dzieza Assistant Guest Experience Manager
"Pleasant time at the Royal Garden"
Spent several days at Royal Garden Hotel, excellent location right next to Kensington Gardens and Palace. Easy access to local shops and restaurants, many were in walking distance. We even did the Afternoon Tea here at their Origin Restaurant, which was very good as well. I would highly recommend Royal Garden as a place to stay while in London.
Dear J Y Thank you very much for taking the time to share such wonderful feedback following your stay at the Royal Garden Hotel. We are delighted to hear that you enjoyed our convenient location with Kensington Gardens and Kensington Palace right on our doorstep, as well as the variety of shops and restaurants within easy walking distance. It is particularly lovely to know that you also enjoyed your Afternoon Tea at our Origin Restaurant. We ill be sure to share your kind comments with our team, who will be delighted to hear that their efforts contributed your experience. Thank you again for your generous recommendation. We truly appreciate your support and look forward to welcoming you back to the Royal Garden Hotel on your next visit to London. Kind regards, Kasia Dzieza Assistant Guest Experience Manager
"No hot water, disappointing front desk and no refund"
We stayed in RGH July 24 through July 27 2026. It was a very disappointing experience. There was NO HOT WATER all three nights of our stay. They said it was due to some leak that was supposed to de fixed in 5 days. Note that there was no prior notice sent to us about the problem, we learned about it only upon arrival, which is a very predatory practice. They promised a refund of at least half of the amount if we stayed. It was a high season, very difficult and costly to re-book same day and the hotel was formally not refundable. Now in September, the refund has not been received. I contacted the hotel and the reservation agent multiple times, they always say something vague like "we contacted again our supplier". But nothing happens. During our stay, we had a hard time with the staff, I would highlight an interaction with Manish, the night shift manager. Instead of offering us a different room (a paid-for upgrade) that I requested (at least half of the hotel was empty!) he was lecturing us about what we are entitled to as guests, teaching us a lesson. It was just horrible. And they claim to be a 5-star hotel. Between the invigorating cold showers and just awful reception staff, this hotel nearly ruined our entire experience in London. It was a truly third-world country experience in the middle of Center London. I strongly NOT recommend it.
Dear Nick, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience did not meet the high standards we aim to provide. Please note that your refund was issued on the day of departure to the third-party agency with whom you made your booking. While it was deeply regrettable that we had to suspend our hot water supply, sadly, this was necessary due to health and safety concerns. Of course, I am truly sorry that you had the experience you describe and that we weren't able to do more to avoid disrupting your stay. I am happy to help resolve any particular issues you may have with the refund. Kindly email me directly at [email protected], and I will gladly assist. Kind regards Kieran
"Memorable and highly recommended."
Wonderful location, service and accommodation. I was visiting for my son's wedding and the hotel went above my highest expectations. Would highly recommend this hotel.A very pleasant and memorable visit.
Dear Karen, Thank you so much for your wonderful review. It was an absolute pleasure to welcome you, especially on such a special occasion as your son's wedding. We're delighted to hear that you enjoyed our location, service and accommodation, and that our team was able to go above and beyond to make your stay so pleasant and memorable. Thank you for your kind recommendation. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Kind regards Kasia Dzieza Assistant Guest Experience Manager
"Weekend stay"
Lovely stay, all the staff very friendly and helpful. We ate in the restaurant and the food was very good. Location perfect for our visit to the Proms at the Royal Albert Hall .
Dear Margaret F, Thank you so much for your lovely review. We're delighted to hear that you enjoyed your stay and found our team friendly and helpful. It's wonderful to know you also enjoyed your meal in the restaurant and found our location perfect for your visit to the Proms at the Royal Albert Hall. We hope to have the pleasure of welcoming you back at the Royal Garden Hotel in the near future! Kind regards Jay Rayapati Front Office Manager
"Great views of Hyde park"
We stayed for one night but the room was perfect. In a good location as your in the corner of Hyde Park but it's easy enough to get to Mayfair and Soho by either train or bus links. The car park is located underneath and is a separate cost. It's a bit pricy however, for the location and quality of the rooms and service you can't really complain. We had great views over looking Hyde park.
Dear NorthStar42911347394, Thank you for taking the time to share such a lovely review following your stay with us. We're delighted to hear that you enjoyed your room, the location, and the beautiful views overlooking Hyde Park. It's great to know that you found it convenient to reach Mayfair and Soho using the excellent transport links nearby. We also appreciate your comments regarding the car park and its additional cost. Your feedback is very valuable to us. It was a pleasure having you stay with us, and we hope to have the opportunity to welcome you back at the Royal Garden Hotel for another enjoyable stay in the future. Kind regards Jay Rayapati Front Office Manager
"The Perfect Location and Accommodation for Visiting London"
Great hotel in a perfect location for visiting London. It is two blocks from the Kensington High Street underground. There is a bus stop right in front. It is at the southwest corner of Hyde Park, just south of Kensington Palace. There are plenty of eateries, pubs and accommodations in the immediate area. The staff and concierge are great and very responsive to email and in-person inquiries. We will be staying there again.
Dear Tony Z, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our convenient location, and that our team and concierge were helpful and responsive throughout your stay. It's lovely to know you found the surrounding area so convenient for exploring London. We truly appreciate your kind words and look forward to welcoming you back at the Royal Garden Hotel on your next visit to London! Kind regards Jay Rayapati Front Office Manager
"Great location and kid friendly."
Warm and friendly, kid friendly. Great location. Best rest we had while traveling. From the moment we arrived till the moment we left everyone was extremely helpful and kind. We will recommend this to others!
Dear FarAway42521032616, Thank you so much for your wonderful review! We're delighted to hear that you and your family had such a comfortable and relaxing stay. It's lovely to know that our team made you feel welcomed and well cared for from arrival to departure. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back at Royal Garden Hotel in the near future! Kind regards Jay Rayapati Front Office Manager
"Quick spot of lunch!"
We were on a bit of a time crunch, so popped in here for a quick lunch simply because we were walking past. So pleased we did - beautiful restaurant area and they happily accommodated my toddler which some hotels in the past have been a little funny about. Food and service quick. Service faultless and friendy, food delicious. Hotel itself seemed lovely and the time we are in London we will book a room here I think. The doorman was a credit to the establishment - so friendly and helpful.
Dear Emma, Thank you for completing the feedback in TripAdvisor. We appreciate you taking the time. We are really pleased that you liked Origin Kensington, and I will share the comments with the Team. Looking forward to welcoming you again here at the Royal Garden Hotel. Best Regards Vladimir Susko Rooms Division Manager email:[email protected]
"Royal Garden Hotel"
The garden room was beautiful and the AC worked. Great staff and good food overall. I would recommend this hotel. Many thanks to Jay Rayapati for giving us a memorable experience.
Dear Theresa S, Thank you very much for choosing to stay with us during your visit to London. We're delighted to hear that you enjoyed a comfortable night's sleep and found your room to be beautiful. It's also wonderful to know that you enjoyed the service provided by our Front Office Manager Jay. We hope to warmly welcome you back in the future. If I can be of any assistance, in the meantime, please do let me know. Kind regards, Vladimir Susko Rooms Division Manager email:[email protected]
"Simply superb"
The best hotel we have stayed in London in a long time! From the minute we walked through the door to the minute we left. The staff are first class, the room was high quality and immaculate. We enjoyed the turn down service even on a one night stay. The location of the hotel is just perfect, right next door to Kensington Palace gardens, where we enjoyed lunch in The Orangery.
Dear bevdV9137OR, Thank you for taking the time to share such wonderful feedback. It will be a pleasure to pass on your kind words to the team. We are dedicated to providing the highest level of personalised service to every guest, and I'm thrilled to hear that we succeeded during your stay. Also, I am glad to hear that you found the location perfect, as you mentioned the Kensington Palace is right next door and the beautiful Kensington Gardens and Hyde Park are waiting to be explored! Thank you once again for sharing your experience. We very much look forward to warmly welcoming you back on your next visit to London. Kind regards, Vladimir Susko Rooms Division Manager
"Wonderful old world service in a fantastic hotel"
Our annual sales conference was held at the Royal Garden Hotel and as we pulled into the driveway we knew it was going to be special by the vehicles parked in the valet. My room on the 8th floor had a wonderful view of Kensington Palace and gardens. The bed was super comfortable and the room well equipped. The breakfast has a great selection and very professional but friendly staff. The location of the hotel is right in the heart of shopping on High Street with plenty of variety for eating and drinking with the number of pubs and restaurants in the surrounding area. Expensive, but the wonderful experience will keep people coming back time and time again.
Dear 960jamiec, Thank you for taking the time to share such wonderful feedback. I was excited to read about your experience and it will be a pleasure to pass on your kind words to the team. Our team is dedicated to providing the highest level of personalised service to every guest, and I'm thrilled to hear that we succeeded during your stay. Thank you once again for sharing your experience. We very much look forward to warmly welcoming you back on your next visit to London. Kind regards, Vladimir Susko Rooms Division Manager
"Had a great time!"
The hotel is well located for everything - food, the tube, taxis, the bus and shopping. There was consistently an excellent breakfast and the service was great.
Dear 543idaj, Thank you for taking the time to share such wonderful feedback. It will be a pleasure to pass on your kind words to the breakfast team. I'm thrilled to hear that you have enjoyed your experience and found the area to your satisfaction! Thank you once again for sharing your experience. We very much look forward to warmly welcoming you back on your next visit to London. Kind regards, Vladimir Susko Rooms Division Manager
Have any questions?
Is breakfast included in the rate?
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
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Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
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When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
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Best Western assistance
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