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Best Western Plus Delmere Hotel, Londres

4.0/5  - basé sur 347 notations.
130 Sussex Gardens, W2 1UB, Londres, Great Britain - See map
Best Western Plus Delmere Hotel - delmere hotel grounds and hotel The Best Western Plus Delmere Hotel is ideally located in the center of Londres. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Completely rebuilt in 2015, with innovatively designed, air-conditioned rooms, this is modernity in Central London. Relaxing rain showers, media streaming, large smart TV's and touch controlled mood lighting make for a chic base to explore the city. Best Western Plus Delmere Hotel is situated in the heart of London. A 5 minute stroll from Paddington Station and the Heathrow Express, with an airport journey time of only 15 minutes. There are plenty of tubes and buses to all major London sights too. We're a stone's throw from Hyde Park, and walking distance to world class shopping on Oxford Street and the nightlife of Soho. For those rainy days there's a direct tube connection to both Westfield shopping centres. You won't be disappointed with the local vibrant restaurant scene either, a vast choice catering to every budget. And with numerous traditional local pubs you're spoilt for choice. In the hotel you'll find The Hub, with complimentary tea and coffee for you to sip while you catchup with today's newspapers. An ideal place to chill, morning or evening, before you hit the streets of London. In London it's style over space, and our rooms are a perfect reflection of that ethos. Cosy and stylishly chic.

Best Western Plus

Delmere Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 350 guest reviews
NOTE ISSUED
Excellent
157
Very Good
139
Average
36
Poor
8
Terrible
10
REFER TO NOTICE
Business Business
86
Couples Couples
126
Family Family
39
Friends getaway Friends getaway
19
Solo travel Solo travel
60
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best of the Best!"

5
08/11/2018

A hidden gem nestled between several hotels with convenient access to Paddington Station and Underground. Friendly and efficient Reception staff with the Duty Manager on site. Superbly renovated to a high standard with modern decor and appliances. Like most London hotels, the rooms are small, but so well-appointed that they don't feel their size. I've finally found my “go to” London hotel.

"Worst night's sleep in a hotel"

1
04/11/2018

After being kept awake for more than an hour by the noise of the couple next door's sexual athletics, I decided enough was enough and tried to get reception to relocate me or do something about the problem. There were no rooms for relocation so a call was made to the room but the noise continued beyond this until beyond 1am. The walls must be paper thin and that is very unexpected in a hotel of a reputable brand. Overall the staff were unhelpful and did not really try to solve the problem. What people want to get up to in their room is entirely up to them, and good luck to them, but I don't see why it should impact upon me.

"Wonderful stay"

4
02/11/2018

This tiny hotel is located a block or two from the Paddington underground. This made it so easy to travel the city and have a good home base to go to. Friendly staff made the visit very pleasant. The rooms are very small, so know that going in. If you are just using this hotel for sleeping, you should not have problems. Beds comfortable. Again, realize that the space is very concentrated, but very workable. Plenty of restaurants and pubs located nearby. Recommend this spot for those who are looking for an intimate space to rest.

Best Western Pl... D, Duty Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, Thank you for sending us your kind feedback about your recent stay with us. Your business is very important to us. Regarding the size of the rooms, please note that our hotel is located in a Victorian building, therefore the rooms are quite compact. Nevertheless, they offer a wide variety of features such as mood lighting, smart TVs, air conditioning, etc., as well as a modern design to make our guests' stay more enjoyable. We would like to recommend you our largest room type, the Executive Double room for your next stay, which is more spacious, has a king size bed and it's also equipped with a small fridge. Regarding the location, we are glad to read that you liked the neighbourhood, which is full of lovely restaurants. We are also grateful for your kind praises towards our staff. We will make sure to forward them your compliments. Thank you again for taking the time to review your stay at the Best Western Plus Delmere Hotel. We hope we will have the chance to welcome you again. Sincerely, Nelly Azie - Duty Manager

"A pleasant hotel and a prime location to see London"

4
01/11/2018

I recently stayed at the BWP Delmere Hotel on a personal trip to London. I wanted a reasonably priced hotel, close to Paddington Station and within walking distance to Oxford and Edgeware Roads where my friends who went on this trip with me were staying. The primary reason I picked this hotel was the fact that I am a Best Western Rewards (BWR) member. I did book a single "cozy" room and hoped that my higher BWR status might get me a room upgrade. Alas this was not to be (unlike in the US, it seems European hotels are more reluctant to upgrade you). I was given the option of points or a free beverage of choice. I decided to go with the points. The front desk staff were quite friendly and pleasant upon my arrival. I did arrive a few hours before the official check in time but the staff were able to accommodate my early check-in with minimum wait time. This was nice. The room itself was quite compact but did stay with the "cozy" theme. I am about 5'11 with a medium frame and the room size was about right. If I were any bigger it would have perhaps been uncomfortable. It was very modern, with modern fittings and controls. Having the main room controls within arms reach from the bedside was definitely a plus. The bed was comfortable and the sheets were soft. The bathroom was quite small! I was surprised by the practical design of it that allowed you to keep your basic toiletries and towels but the room to move around was somewhat restrictive. As for location, this hotel was perfect. Easy access to nearby restaurants and attractions and being close to the station was great. My goal was to make travel from London Heathrow to the hotel to be quick and painless and this was achieved. I would highly recommend this hotel for someone who is looking for these same goals. I did take the Heathrow Express from Heathrow Airport to Paddington and then walked about 5 minutes to the hotel. Would recommend you download the Heathrow Express App and purchase tickets on it as you do get some nice deals. The TRL train from Heathrow to Paddington is another less costly but a bit longer time wise option if staying in a hotel in the Paddington area.

Best Western Pl... D, Duty Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, Thank you very much for sharing your very kind and thorough feedback on TripAdvisor. We are very pleased to find out from your kind words, that you liked our central location, modern design and the room facilities. We would like to thank you for complimenting our friendly and helpful Staff, we will make sure to forward your praises to them. Regarding the size of the room, please note that our property is based in a Victorian building, therefore the rooms are quite compact. Hopefully, we will have the chance to welcome you again as our guest. Kind regards, Nora Szurszabo - Duty Manager

"Value!"

5
01/11/2018

Compact and cheerful. Location, quality, price: value for money. Very helpful staff. Will definitely return. Breakfast also good. - A two-haiku review (If you can't say what you want in 34 syllables, you're not really trying.)

Best Western Pl... D, Duty Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Here, at our hotel every feedback is highly appreciated. Your kind words will be forwarded to our friendly staff. See you again. Kind regards, Nora Szurszabo - Duty Manager

"Great Location"

5
23/10/2018

This hotel has a great location a couple of blocks from Paddington Station which is the terminus of the Heathrow Express train. The Paddington Tube stop is also right there. The hotel has modern conveniences in the room for charging and using your electrical devices. The room was small (typical of London), but well furnished and clean with full ensuite bathroom. The continental breakfast is cheaper if you reserve the night before and the price is reasonable for London.

"Fantastic"

5
23/10/2018

Very small Best Western. Smallish rooms but very modern, everything working and updated electronics. Breakfast was adequate. (could not expect too much variety with the small number of rooms). Centrally situated 10 minutes walk from Paddington Station (more from the circle tube line) and ten minutes to Marble Arch and Oxford Street. Would stay here in a heartbeat. Contrary to other comments we found the reception staff pleasant and helpful.

"Nice place if you don't mind small"

5
14/10/2018

Even though the room was quite small, we loved the location. We were able to easily walk from Paddington. The staff was very friendly and accommodating. The bathroom was also small, but had updated fixtures and was clean. Would be happy to stay there again.

Best Western Pl... D, Duty Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you very much for rating your recent stay at our property. We are very grateful for your kind words mentioning our central location, the modern structure and facilities of the room and the friendly Staff. We will make sure to forward your kind praises to both our front desk and our housekeeping team. Regarding the room sizes, please note that our property is a Victorian building, hence the reason the rooms are compact. Hopefully, we will have the pleasure to welcome you back to our hotel again. Kind regards, Nora Szurszabo Duty Manager

"Lovely little hotel"

5
30/09/2018

Our second time to the Paddington are and this hotel. The hotel rooms have every thing you need. There's free coffee in reception to take with you It's positioned 500mtrs from the train stations under and overground. Within walking distance of oxford street, Hyde park, madam Tussaud, Baker Street. Harrods is only the other side of the park. The area has more than engough restaurants and bars to choice from offering cuisine from around the world . Well worth using for your stay .

Best Western Pl... D, Duty Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you very much for sharing your wonderful feedback with us and our future guests! We are more than happy to find out from your kind words, that both the Paddington area and the Delmere hotel was a perfect starting point for your trip to London. Just like you emphasized, the area is full of restaurants and cafes, and with the public transportation it's very easy to reach most of the famous sights of London. We truly hope, we will have the chance to welcome you again as our kind guest. Kind regards, Nora Szurszabo Duty Manager

"Broken AC, some rooms inaccessible by elevator, unhelpful staff."

2
05/09/2018

When we arrived we were told to go to the second floor and down the steps. I assumed it was a few steps, but it was an entire flight of stairs and no one offered to help us. We get in our room and it's hot and stuffy. The wkndow can't even open and the AC is off. We call the front desk and they said they'd turn the AC on. Not sure why it wasn't on in the first place, but ok. 20 minutes pass and it's still not on, so we go downstairs, tell them it's broken. They said they would send someone in while we grabbed lunch. We return, the front desk even sees us and says hi, but when we get to our room we see the window is now sligntly open and there's a fan in our room. Telling us themselves they couldn't fix our AC would have been better than going back and finding that. My travel partner went back downstairs to argue with staff, and eventually we were able to get a new room. Instead of two twins we had to share a full, but at least it had working AC. The hotel boasts that it's eco friendly, so the lights and AC shut off when you leave the room. That's fine, except it kept happening when we slept. We kept waking up in the middle of the night sweating and uncomfortable. The water pressure in the bathroom was weak, never felt like I got my conditioner out. The breakfast was decent, nothing special. The rooms were clean, modern, and nicely decorated. The location is decent if you need the hospital or Paddington station, but wouldn't recommend for tourists. Would not stay here again.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking time to post a review of your stay at The Delmere Hotel. I am saddened to hear that you had some issues during your stay, especially regarding the A/C. Your review has been forwarded to the Executive Management team. I hope we may have the opportunity to restore your faith in our hotel during your next visit. Once again I apologize for the inconvenience caused. Kind regards, Boglarka Nemeth Duty Manager

"Definately worth consideration!!"

4
24/08/2018

Looking for a business hotel overnight, I'm glad the office found me this hotel - in a lovely spot, close to the underground & station etc. Yes, the rooms might be on the small side (the whole layout is quite 'tight'), but so what (if there's just one of you) and although not huge, the rooms have some nice touches like HDMI links for your laptop to the TV, fancy lighting & air con controls & quality touch-button bathroom fittings. Breakfast (continental) was fine and all-in-all good value (for London!!!)

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for taking time to review our property. Your business is very important to us and we value your feedback. We are glad to hear you enjoyed the central location we are so privileged to occupy and you enjoyed your stay at the Delmere Hotel. We look forward to welcoming you again in our hotel. Kind regards, Boglarka Nemeth Duty Manager

"Nice and tidy, but a bit small"

4
20/08/2018

Nice room with all the necessary equipment. Room and bed was small, though. I liked the fact that light, air-conditioning and the Do not distrub sign was controlled from the same control panel by the bed. Wonderful surroundings close to Hyde Park

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review your stay at our property. We really do appreciate our guests taking the time to leave us feedback, and I am delighted that you enjoyed your Delmere experience. Regarding the room sizes, please note that our property is a Victorian building, hence the reason the rooms are compact. We do hope to have the pleasure of welcoming you back to our hotel again very soon. Kind regards, Boglarka Nemeth Duty Manager

"Value for money, excellent location"

5
17/08/2018

Small hotel but with all the comforts, excellent WiFi connectivity and conveniently located closer to Paddington station and bus routes. Room was well appointed though I would have preferred slightly taller ceiling due to my height! Room was free from any noise that really helped with my sleep. Would have preferred to see a chiller and provided to keep my fresh food and fruit juices cold. One other improvement would be to provide complimentary bottled water for guests.Very good restaurants, pubs and convenient stores located close-by gthat provided lot of choice in eating out or taking food away.Overall good value for money.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, It is a pleasure to read your recent review of the hotel. I am thrilled that you had such an enjoyable stay with us. It is our aim to make customers happy and help them have a pleasant stay. In regards to your comment about the water, please note that it is safe to drink tap water in London. Nevertheless, we have a water and ice dispenser located in the Hub, which is next to the reception. These facilities, along with coffee, hot chocolate and tea are complimentary for all of our guests. Regarding a mini fridge, please note that our executive double rooms are equipped with a small fridge. Maybe for your next stay you would choose that room type. Thank you again for reviewing our hotel. We look forward to welcoming you again soon. Kindest regards, Boglarka Nemeth Duty Manager

"Very nice"

4
12/08/2018

We stayed for a couple of nights while visiting London. Nice, clean, modern hotel 5-10 mins walk from Paddington station. Staff were excellent. Our room was a little small but perfectly formed. The air con wasn't much good but we were given a fan by staff....which was better than nothing in the heat. Decent continental breakfast which was more than adequate for us. Happily stay there again but we'd book a bigger room.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, Thank you for taking the time to review your stay at our property. We really do appreciate our guests taking the time to leave us feedback, and I am delighted that you enjoyed your Delmere experience. On behalf of the personnel I would like to thank you for your kind compliments towards them. Regarding the room sizes, please note that our property is a Victorian building, hence the reason the rooms are compact. We do hope to have the pleasure of welcoming you back to our hotel again very soon. Kind regards, Boglarka Nemeth Duty Manager

"Excellent location and Updated! Take the Heathrow Express!"

5
06/08/2018

Spent an overnight layover from Europe on our way back to the US. Big tip for traveling to London - catch the Heathrow Express from the airport to Paddington Station. We purchased our Heathrow Express train tickets ahead of time on-line and traveled to Paddington Station where we walked about 5 minutes to the Hotel DelMere. It is in a nice and quiet location surrounded by restaurants and is a 5 minute walk to Paddington Station. The rooms are updated and clean, and the staff is friendly and professional. We had a room with 2 twins, and a room with one double bed. Both rooms were nicely appointed and the bathrooms, while small, were very functional. The breakfast was full of continental items - a nice way to start the day. I'd recommend this hotel since it is conveniently located in London - near the train station - and is a great home base for touring the city. Be sure to use the Heathrow Express to save time - it's not worth trying to get a taxi into London from the airport since the traffic is so bad.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking time to review our property. Your business is very important to us and we value your feedback. We are glad to hear you enjoyed your stay in the Delmere due to the friendly Staff, as well as the proximity of the hotel to Paddington station. In regards to your comment about the breakfast, our Continental breakfast is the perfect kick start to mornings, as we provide plenty of choices. We look forward to welcoming you again in our hotel. Kind regards, Boglarka Nemeth Duty Manager

"Expensive but nice and modern"

4
29/07/2018

The hotel is in a great location close to Paddington and Hyde Park. The interior is clean, newly renovated and most things in the room can be done just by pressing a button! We had booked a Standard double room but got an upgrade and still the room was pretty small. This is not a complaint, we are skinny people with little luggage :D, just mentioning it since it could be an issue for someone else. The lobby area is really small and right in front of the reception (so this is not a hotel for people who like hanging around in the hotel lobby as I never saw anyone sitting there), but there is a nice area behind it with a table and chairs where you can get free coffee, tea, water and ice. We very much appreciated the possibility to fill our water bottles with a mix of water and ice before heading out in the hot weather. Our booking had breakfast included. The breakfast room is really small but we had no problem finding a table at around 9am every day Fri-Sun (breakfast times are from 7-10). It's a continental breakfast and you can also get porridge and American pancakes upon request and specialty coffees from a machine. The selection is small but really nice and tasty. I would definitely consider staying here again the next time I visit London.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, Thank you for taking the time to post your wonderful comments about your most recent stay with us. We enjoy nothing more than reading such lovely comments. I will of course share with our team as I know they will be delighted. We look forward to welcoming you back in the not too distant future. Kind regards, Boglarka Nemeth Duty Manager

"Well-located compact modern-featured hotel."

3
26/07/2018

This hotel is a small hotel with recently upgraded rooms with modern controls and features. The room was an executive double which was tiny so we wondered what the "cosy" rooms were like! Our room (001) was in the lower ground floor (basement) so the views weren't great but it was quiet. The breakfast room was nearby with an adequate offering. The tariff was high but that's London. Being just off London St with lots of good dining options, and a short walk from Paddington Station and the Heathrow Express ensures that nothing is cheap.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking part of your time to write about your stay with us. As you mentioned in your comments, our hotel has been recently renovated. Regarding the room sizes, please note that our property is a Victorian building, hence the reason the rooms are compact. Nevertheless, they have been designed to maximize the space and make the rooms very comfortable. We do hope to have the pleasure of welcoming you back to our hotel again very soon. Kind regards, Boglarka Nemeth Duty Manager

"Excellent Hotel "

5
26/07/2018

Stayed here for one night for business. Rooms are small, I was very lucky and was allocated a twin room, my colleagues only had singles. London was a minimum of 30 degrees, however the air con was excellent. As was the rain shower! My room was spotless and despite the temperature outside I slept really well. There was an ice / water machine and a coffee machine at reception that were complementary- what a fab idea! Breakfast was great, very fresh - continental was ideal given the temperature. Several reviews mention indifferent reception service. I found that to be far from the case. I was warmly greeted at all times. A problem with the room safe was resolved instantly. Check out was very smooth and again extremely friendly. I would not hesitate to return to this lovely hotel.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, Thank you for taking time to share your review. We are delighted that you enjoyed your time spent with us, and are glad to hear that our team went the extra mile to make your stay special. It is our aim to make customers happy and help them to have a pleasant stay. We are glad you enjoyed our Continental breakfast, which is ideal to start your day. Besides the usual, we try to offer healthy options, such as fresh fruits, vegetables, porridge, etc. We do hope to have the pleasure of welcoming you back to The Delmere Hotel again very soon. Kindest regards, Boglarka Nemeth Duty Manager

"Small room but convenient"

3
22/07/2018

Good location for Paddington Station. Very modern hotel with a lovely buffet breakfast available. Wifi and TV work well. The room was very small and very expensive but quiet and close to restaurants as well.

Best Western Pl... D, Duty Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you very much for sharing your kind feedback with us on TripAdvisor. We are more than pleased, that the location of the hotel, the breakfast service and the room amenities made your stay with us very comfortable. Regarding the size of the room, please note that our hotel is located in a Victorian house and, as most of the hotels in Sussex Gardens our rooms are compact. Hopefully, we will see you again the next time you are visiting London. Kind regards, Nora Szurszabo Duty Manager

"Best Western The Delmere Hotel"

4
21/07/2018

Excellent location - 4 min walk to Paddington underground tube station, National rail network and Heathrow express.. Quick access to central London. 13 min walk to Hyde park Staff were friendly, very professional and helpful. Excellent service. Basic breakfast was provided at a small cost. Only critique was that room was small however eco facilities were impressive. Would definitely return to this hotel and area rather than a stay in central London which was extremely crowded.

Best Western Pl... D, Duty Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, Thank you very much for spending your precious time rating your recent stay with us. We could not be happier, that you found the central location of our hotel, the helpful Staff, breakfast service and the modernity of the room perfect for your stay. We will make sure to pass your kind words to our Team! Regarding the size of the room, please note that our hotel is located in a Victorian house and, as most of the hotels in Sussex Gardens our rooms are compact. We truly hope, that you enjoyed your stay with us and we will have the chance to welcome you again as our kind guest. Kind regards, Nora Szurszabo Duty Manager

"Will come back"

5
19/07/2018

Perfect location, quiet, room had everything one needs, the space saving features are quite cute. We stayed in room 207 which was big enough for two people. Very clean. All staff welcoming and friendly. Ice and coffee facility in reception area is a nice touch. There is also a kettle in the room.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, On behalf of all the Team at the Delmere Hotel, I would like to thank you for taking the time to review our property after your stay with us. We are happy to hear you liked the décor and you enjoyed all the comfort we provide. We would also like to thank you for your kind compliments towards the Staff. I do hope to have the pleasure of welcoming you back to our hotel again very soon. Kind regards, Boglarka Nemeth Duty Manager

"Nice hotel but over priced"

5
17/07/2018

The hotel itself is nice, very clean, tidy and modern. My only criticism of the room was how small it was for the £288 I paid for the night, this was probably due to the BST being on but I needed a hotel close as my friend couldn't walk far. The air con in the room was a god send with the weather we've been having and the bed is probably the most comfortable I've slept in at a hotel. Normally I struggle to sleep in hotels but the bed was so comfortable I slept all night with no issues. I saw on the website when booking that there was parking there, I was suprised to arrive and find only 2 spaces for the hotel, I was very lucky to arrive when I did, not sure where I would have been able to park if those spaces were taken. The guy at reception in the evening was very friendly & helpful as was the lady who checked us in and out.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, Thank you for taking the time to share your review. We are delighted that you enjoyed your time spent with us, and are glad to hear that our team went the extra mile to make your stay special. Regarding the size of the room, please note that our hotel is located in a Victorian house and, as most of the hotels in Sussex Gardens our rooms are compact. I do hope we have the pleasure of welcoming you back. Kind regards, Boglarka Nemeth Duty Manager

"Nice location"

3
16/07/2018

We stayed here to be close by Hyde park for the B.S.T concerts. It was really convenient and the previous year we stayed on the same road at a different hotel. Nice building but we were in the "eaves" for our "cosy" room as it was described. When we saw there was air con we were pleased in the heatwave however it was still boiling up there!! It seemed to be on but wasn't effective unfortunately. Otherwise welcoming receptionists, clean, and close to Paddington, edgeware rd, and Hyde park. Also recommend the monkey puzzle pub just across the rd from here.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to provide feedback regarding you recent experience at the Delmere hotel. Thank you for highlighting the quality of care and service that you received from our staff whilst you were staying with us and you enjoyed the central location of the hotel. I am saddened to hear that the room felt small to you on this occasion and I will be delighted to look after you on your next stay and make sure you have a room that suits you best. We look forward to welcoming you back. Kind regards, Boglarka Nemeth Duty Manager

"Fabulous hotel"

5
16/07/2018

Booked at short notice, as the location suited us. Close to Hyde Park and Paddington. So pleased we did......what a wonderful hotel....super clean, well appointed rooms, friendly staff. We didn't have breakfast but the breakfast room looked inviting and the food looked good!!! If we are in the area, we would most definitely return.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, Thank you so much for taking the time to write such a lovely review of your recent stay here with us at the Delmere Hotel. I am so glad that you enjoyed all aspects of your stay and that we were able to make you feel so welcome. If you would like any assistance with future bookings, please feel free to contact us directly. We look forward to welcoming you back. Kind regards, Boglarka Nemeth Duty Manager

"Clean hotel "

3
27/06/2018

Very small room hotel but clean. Has mostly everything inside the tiny little room . However the air condition is not strong, need to open the small window . Stay only for overnight because we have an early flight to Heathrow . Choose this hotel because it is very close to Paddington Station, only need 15 minutes from paddington to Heathrow Airport . If you are staying for one night, it is okay as the hotel is clean and pretty modern inside of the room .

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking time to review our property. Your business is very important to us and we value your feedback. Regarding the room sizes, please note that our property is a Victorian building, hence the reason the rooms are compact. Nevertheless, they have been designed to maximize the space and make the rooms very comfortable. We are glad to hear you noticed the cleanliness of the hotel, credit to our hard working and professional housekeeping team. I am saddened to hear the air-condition wasn't cold enough for you, however we have had some unusually hot days in London lately. We do hope to have the pleasure of welcoming you back to our hotel again very soon. Kind regards, Boglarka Nemeth Duty Manager

"The feel of an independent B&B with the high quality of larger operations"

5
22/06/2018

We traveled with a 2-1/2 year old, and the overall experience was extremely pleasant. Accommodating staff and clean, well-designed rooms were highlights. We typically try staying at smaller lodging venues or Airbnb's, but gave this a try. We were not disappointed.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking time to share your review. We are delighted that you enjoyed your time spent with us, due the welcoming Staff and glad to hear you liked the decor of the rooms. If you would like any assistance with future bookings, please feel free to contact us directly. We look forward to welcoming you back. Kind regards, Boglarka Nemeth Duty Manager

"Excellent Hotel, Good Service, Convenient and Good Value"

5
22/06/2018

I had highly recommended to all my friends after my stay there. The hotel is only few minutes walk from Paddington Station. Room is small but has everything there. Clean and new. High ceiling which makes you feel comfortable. Bed is comfortable. Breakfast is 10 pounds each and it's optional. There is a little hub area on ground level which you can help yourself with tea, coffee, chocolate (complimentary offered by hotel). You can even buy some snakes back and enjoy the coffee there which I think is great. I will definitely choose to stay in this hotel on my next to London.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for taking the time to review your recent Delmere experience, and for your kind words. We were delighted to read that everything was so perfect and to hear that your room exceeded your expectations and you enjoyed all of the comforts we provide, as well as our central location in London. Regarding the breakfast just a small note, that is £9.00/ person, but in case if you pre-book it, it is just £7.00. Thank you for recommending us to others. I do hope we have the pleasure of welcoming you back soon. Kindest regards, Boglarka Nemeth Duty Manager

"its really a 5 minute walk"

5
13/06/2018

..and pretty straight-forward for those who are directionally challanged. Also halfway to the hotel there's a restaurant called Oliver's (great steak) but i said this to say if you stand on the corner starting at 8am you can buy a ticket for the Big Bus (the blue path see their map) and go for a ride and hop on and hop off. we bought a 2 day ticket and a rt boat ride on thames included. Anyway lovely hotel, modern, quaint and clean. Ask the front desk for infomation on sightseeing or bus directions - wear comfy shoes and have a brelly on hand. the rooms are small but posh. we only slept and researched our itinerary so not a problem for us, dont forget to pack light. Oh the television selection a little off for me as an american, but beautiful picture Hd flat screen

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, Thank you very much for sharing your very kind and thorough feedback on TripAdvisor. We could not be happier, that you found both the Delmere hotel and its area perfect for your stay in London. Special thanks for sharing these useful tips with our future guests! We truly hope, we will have the chance to welcome you again as our kind guest. Kind regards, Nora Szurszabo Duty Manager

"A good place to stay in London"

4
11/06/2018

This hotel is 5 minutes walk from Paddington Station. There are a number of pubs and places to eat close by. The hotel itself was quiet when we stayed for two nights however we were up early and back late so there were not many people around. The rooms were very clean and tidy and I would stay here again.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you very much for spending your time sharing your kind feedback on TripAdvisor. We are very pleased to find out from your comment, that you found our central area, which is full off restaurants, more than convenient for your stay in London. We would also like to thank you for your kind compliments mentioning the cleanliness of your room, which wouldn't be possible without our hard-working housekeeping team. We look forward to welcoming you again. Kind regards, Nora Szurszabo Duty Manager

"Nice small hotel near the Paddington station"

4
11/06/2018

The location is good. The hotel is within a walking distance to Hyde Park. The Paddington railway and underground stations are really close, which is convenient for both sightseeing and getting from/to the Heathrow airport. The room was small. However, it was clean and comfortable. The staff was nice. The Wi-Fi was OK. We liked touch control panels around the room. The water flow in the shower was a bit too weak and there was no way to adjust it.

Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, Thank you very much for rating your recent stay with us. We are very happy that you were satisfied with our central location, with the service provided by our Staff and with your clean, modern room. Regarding the room sizes, please note that our property is a Victorian building, therefore the rooms are quite compact. We truly hope, that we will have the chance to accommodate you and provide you even better service next time. Kind regards, Nora Szurszabo Duty Manager

"Good hotel, offering value for money"

4
09/06/2018

I stayed here on a last minute business booking the week after the Royal Wedding, and during Chelsea Flower Show. Although I only had a twin room, as it was all that was available, it was a nice room, newly refurbished, clean and tidy with lots of fab touch sensitive buttons for the lights. The bathroom was small, but had everything that was needed, and was clean and modern. The hotel serves a continental breakfast, which was good. The staff are friendly and helpful. I can't really fault the hotel, it was great.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for writing a review about our property. We are pleased to hear you enjoyed your stay with us. As you mentioned in your comments, our hotel has been recently renovated. We would also like to thank you for your kind compliments towards the Staff. We look forward to welcoming you again in the future. Kind regards, Boglarka Nemeth Duty Manager

"Everything to hand"

4
29/05/2018

This is a super little hotel just by Paddington station. Hyde park very close and lots of great pubs and restaurants. Double room a little cramped as 1 side right against the wall. However don't let this put you off. Shower was good. Staff were very helpful. Breakfast continental, but still able to get fresh eggs to boil as you want. Can also order American pancakes. Very clean and tidy. Definitely come back here as so handy

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review your stay at our property. We are glad to hear you enjoyed your stay in the Delmere due to the helpful Staff, as well as the proximity of the hotel to Paddington station. Regarding the room sizes, please note that our property is a Victorian building, hence the reason the rooms are compact. Thank you for your feedback regarding the breakfast,even though we offer Continental breakfast, we try to have a huge selection. We look forward to welcoming you back again. Kind regards, Boglarka Nemeth Duty Manager

"Very Modern in an old building"

4
28/05/2018

Pleasant surprise with a high tech in an old building. Renovation maintained the old facade while serving up a high tech room. The room senses when you leave and turns everything off. Built in LED reading light that doesn't keep your partner awake with glare. Built in night stand a plenty of plug ins right where they are needed, even a USB. Good shower. Staff helped get a cab when drivers considered it a short haul to Paddington.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you for spending your precious the time to review your stay at our property. We are more than pleased to find out from your sincere and kind feedback, that you were so satisfied with your stay and hopefully we were able to help to make your time in London even more memorable. We would also like to thank you for your kind compliments towards our hard-working Staff and the facilities of the room. As you mentioned, our rooms have been designed to maximize the space and to provide everything our guests might need for a comfortable stay in Central London. We look forward to welcoming you again soon. Kind regards, Nora Szurszabo Duty Manager

"Clean, friendly.. I would return"

5
28/05/2018

If you are looking for a small, well designed functional room this is a great place. Modern, new construction, very clean. I stayed in a single room with twin bed. In the room you have a twin bed (comfortable), desk, place to hang clothes, a safe, coffee, night stand with storage. The bathroom is small- wonderful rain shower with plenty of warm water. The staff is very helpful. Easy walk from Paddington (5 minutes). Many restaurants nearby. Hyde Park is about 12 minutes walk. Free coffee, water in lobby. Breakfast available- but there are better choices nearby. I would return.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for taking the time to review your stay at our property. We really do appreciate our guests taking the time to leave us feedback, and I am delighted that you enjoyed your Delmere experience. We would also like to thank you for your kind compliments toward the Staff. As you highlighted our rooms have been designed to maximize the space and providing everything the guest might need for a comfortable stay in Central London. We look forward to welcoming you again soon. Kind regards, Boglarka Nemeth Duty Manager

"Great night in London"

5
23/05/2018

We always try to stay near Paddington on our last night in the UK for a quick trip to Heathrow in the AM. We've stayed at some pretty disappointing hotels in the past. Since I'm a Best Western Rewards member, we decided to stay here this time. We arrived in London earlier than expected. Knowing we could store our luggage at the hotel while we went out and enjoyed the sites, we stopped by to do so. The desk clerks checked their computer and made a quick phone call. They indicated that if we could wait 30 minutes, we would be able to get into our room once housekeeping have cleaned it. This was well before check in. The room was full of modern ammenities including AC, which in many hotels in the area is severely lacking. The bed was large and comfortable. Upon checkout the next day, they stored our luggage again while we took a walk around Hyde Park/Kensington Gardens before our flight time. They tag each piece of luggage individually and store it in a locked space. Other hotels that I have stayed at in the area just throw everything into a large closet that anybody in the hotel has access to. The only negative is the breakfast. They offer a continental breakfast that is in addition to the room rate. In my opinion it was a little pricey when I could have walked down the block and gotten a full-english breakfast at a number of highly rated places for less than half the cost. All in all, I was pleased and would definately stay there again.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you so much for taking the time to write such a lovely review of your recent stay here with us at the Delmere Hotel. I am so glad that you enjoyed all aspects of your stay and that we were able to make you feel so welcome. Our hotel was fully refurbished in 2015 and we tried our best to maximize the space, as well as introducing new features such as mood lighting, smart TVs, A/C and rain showers. While I am glad that you found our staff helpful and that you were able to check-in early, I am sorry that you find our breakfast expensive. We offer Continental breakfast for £9.00 (or £7.00 if booked prior) with plenty of choices. If you would like any assistance with future bookings, please feel free to contact us directly. We look forward to welcoming you back. Kind regards, Boglarka Nemeth Duty Manager

"Gem in the heart of London"

5
23/05/2018

When you look at the facade all hotels in Sussex Gardens look the same, but the service, rooms and Delmere as a whole were just amazing! The owners behind this place clearly understand what it means to take care of people.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, On behalf of all the Team at the Delmere Hotel, I would like to thank you for taking the time to review our property after your stay with us. We are delighted that you enjoyed your time spent with us. We do hope to have the pleasure of welcoming you back to our hotel again very soon. Kind regards, Boglarka Nemeth Duty Manager

"Clean and comfortable"

4
02/05/2018

We got a free upgrade at check-in. The room was adequate in size and thoughtfully laid out. The bathroom was compact, but not cramped. Everything in the room was spotless. There were sufficient towels, which were a good quality. We enjoyed the complimentary tea, coffee, and hot chocolate in the guest hub area. The location is just a few minutes walk from Paddington Station. We had no problem with hand luggage, but if you are bringing a lot of luggage, you may want a taxi. The only negative was that the light switch for the bathroom is located in the main room, so the light has to be turned on with the door open, waking up anyone trying to sleep in the bed, which is right next to the bathroom door.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review your recent Delmere experience, and for your kind words. We were delighted to read that everything was so perfect and to hear that your room exceeded your expectations and you enjoyed all of the comforts we provide (such as the complimentary tea and coffee facilities in the hub and in the rooms), as well as our central location in London. Regarding your comment about the light switch for the bathroom, please note that we will take it into consideration. I do hope we have the pleasure of welcoming you back. Kindest regards, Boglarka Nemeth Duty Manager

"Nice hotel"

5
22/04/2018

Stayed 1 night in a standard double room. Clean, quiet, cool room. AC (air con) was good as with the recent hot weather was needed, easy to adjust and worked flawlessly. Room was clean and modern, bathroom was also nice and shower was good, kept a constant temperature. Tea and coffee, and 2 direct USB sockets on the wall which was great for charging mobile phone and for any devices you may have. Location is really good as you have easy access to tube station, my room was at the front of the hotel and I got a decent nights sleep. Breakfast was ok, I only had it as with the offer I booked room with. Would I pay extra for it probably not as there are other options within 5 mins walk. I really enjoyed my stay here and would recommend to anyone.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, On behalf of all the Team at the Delmere Hotel, I would like to thank you for taking the time to review our property after your stay with us. We are delighted that you enjoyed your time spent with us, and are glad to hear that you noticed the cleanliness of the hotel, credit to our hard working and professional housekeeping team. Thank you for your feedback regarding the central location that we are so privileged to occupy and you enjoyed all the comfort (tea and coffee facilities, USB sockets, different plugs in the room) we provide. Thank you for recommending us to others. We look forward to welcoming you again soon. Kind regards, Boglarka Nemeth Duty Manager

"Close to Paddington Station"

4
21/04/2018

We decided on this hotel due to the proximity of Paddington station where we were taking the Heathrow express the following day. It's about 3.5 blocks from Paddington, 5 min walking distance. I thought the location was safe, it's in a row of small similar hotels for the whole block. The room is small but modern and comfortable. Very quiet area too. They offer free coffee and tea in their communal area as well as in the room. Our bathroom was very small, with shower (no bathtub) and enough space to open/close the sliding door. Good place to stay for a night or two with proximity to Paddington Station.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking time to review our property. We are glad to hear you enjoyed the central location we are so privileged to occupy and you enjoyed your stay at the Delmere Hotel. Thank you for your feedback regarding the complimentary tea and coffee facilities in the hub, as well as in the rooms. Regarding the room sizes, please note that our property is a Victorian building, hence the reason the rooms are compact. Nevertheless, they have been designed to maximize the space and make the rooms very comfortable. We look forward to welcoming you again soon. Kind regards, Boglarka Nemeth Duty manager

"Great location good value, on this occasion"

5
10/04/2018

Probably one of the better hotels we have stayed in in the last 12 months. My only problem was the size of the room, ok for one night but a little small for any longer. It was relatively easy to find and close to Paddington Station so good London transport links.

DelmereLondon, Duty Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, Thank you very much for sharing your opinion about our hotel on Tripadvisor. We are very glad to know that our central location was perfect for your plans. We are very sorry to hear that you were not fully satisfied with the room size. Please note that most of the hotels in our area, therefore ours as well, used to be Victorian houses with very limited space. Nevertheless, during our refurbishment in 2015 we tried our best to maximize the facilities and the space in our rooms. Hopefully, we will have the chance to accommodate you again, maybe in one of our bigger room types. Kind regards, Nora Szurszabo Duty Manager

"Perfect for what was needed"

4
08/04/2018

My partner booked this so I can't comment on price. Location wise it was very good. Walking distance to shops and bars near Hyde park. Only a short walk from the train station. The room was cosy and suited needs. There were a lot of fan dangle fancy buttons for lights and heating etc. The cleanliness was great. I would stay again but probably not in this room. Only because there was someone walking heavily above our room at early hours and we could hear every step and the heating had a click sound that would click every few seconds. I didn't sleep very well because of that.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to post a detailed review of your stay at the Delmere Hotel. We are glad to hear you noticed the cleanliness of the hotel, credit to our hard working and professional housekeeping team, and that you enjoyed the central location we are so privileged to occupy. However I am saddened to hear that you experienced some noise during your stay. Can you confirm me which room you stayed at, so I can inform the maintenance team to make sure it won't happen again? I do hope we have the pleasure of welcoming you back. Kind regards, Boglarka Nemeth Duty manager

"Very clean, comfortable and convenient location"

5
28/03/2018

Rooms are very clean and modern, the hotel itself is the same - a very pleasant place to stay. Contintental breakfast was fresh and tasty, lots of choice. Have stayed on two occasions and been impressed both times. Very close to Paddington, an excellent choice at a reasonable price

DelmereLondon, Duty Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for reviewing our hotel after your recent stay with us. We are glad to hear you enjoyed your stay in the Delmere hotel due to the good value, the comfort and cleanliness of the room, as well as the varied breakfast and the proximity of the hotel to Paddington station. We look forward to welcoming you in the near future. Kind Regards, Boglarka Nemeth Duty Manager

"Cosy room"

4
20/03/2018

Great value £80 for a single room with breakfast room was small but modern and functional and spotless would recommend Internet worked great staff were good, pubs and restaurant near breakfast was good

DelmereLondon, Duty Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, We highly appreciate you spending your precious time to rate your recent stay with us! We are very pleased that you enjoyed your stay at the Delmere hotel and, we will make sure to forward your kind praises to our Staff. We truly hope that we will have the chance to accommodate you again! Kind Regards, Nora Szurszabo Duty Manager

"Excellent stay and exceptional for London"

5
19/03/2018

Arrived after a long flight. Had a friendly welcome and given directions to room in courtyard. Room 3 was just what we needed with good bed, good shower and nice big telly. Slept solid and had a lovely continental breakfast with boiled eggs etc. Will definitely stay here again as convenient to Paddington station yet quiet.

DelmereLondon, Duty Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you very much for sharing your wonderful feedback with us! We could not be happier to hear how much you enjoyed your stay with us. We are also pleased that you found our location, the breakfast service and our comfortable room perfectly suitable for your needs. We are looking forward to welcoming you again! Kind Regards, Nora Szurszabo Duty Manager

"So nice & quiet, clean & fresh "

5
11/03/2018

My Mum & I stayed here for the weekend. The hotel is very clean and so so quiet, no noise at all, in fact it felt like we were the only ones staying in the hotel it was that peaceful. The rooms are clean, modern, lovely quality pillows & bed linen & a nice comfortable bed. The shower was divine & lovely quality toiletries. The room looked fairly newly refurbished & even though it was small was fine for us for the 2 nights we stayed. The only thing I would add is it would have been nice to have had a mirror at the desk area to sit & apply my makeup, the magnifying mirror in the bathroom was great but I find it easier to sit to apply my makeup. The mood lighting was good & as the room was very cold with the air conditioning we just went to reception & they changed the setting for our room in an instant. I would highly recommend this hotel & would definitely stay again. The best Best Western Hotel I have ever stayed in

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, Thank you very much for sharing your very kind and thorough feedback with us on Tripadvisor. We are very glad that you were so satisfied with your stay and, the fact that our services made your trip to London even more memorable. We are very grateful for your kind words mentioning our hotel's cleanliness, our comfortable and modern rooms, as well as our helpful staff among our positive qualities. Regarding your comment about the mirror, please note that we will take it into consideration for future improvements. We look forward to welcoming you again in our hotel. Regards, Yenny Souto Lopez General Manager

"***Perfection - LOVED IT***"

5
07/03/2018

Absolutely loved our stay in the newly refurbished rooms, with attention to detail for a very comfortable stay. The staff is extremely polite and the hotel is very clean. Delicious breakfast and a very welcoming atmosphere. If you are planning to visiting London, BWP - Delmere Hotel is absolutely worth staying at, due to the welcoming staff, well maintained hotel and perfect location, just minutes away from Paddington Station.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Sladjana, Thank you for taking the time to post your wonderful comments about your stay with us. As highlighted our team work incredibly hard to ensure all guest leave totally satisfied. I will of course share you wonderful feedback with them as I know they will be delighted they were able to assist and exceed your expectations. Please do let us know when you will next return as it will be a pleasure to welcome you back. Kind regards, Boglarka Nemeth Duty Manager

"No Parking!"

3
02/03/2018

This hotel advertises itself on Booking.com as 'with public parking on site'. What there really are, are 2 parking spots on the road outside which are likely to be full. I actually booked this specifically because of the parking and then ended up walking past the hotel i'd normally use from a multi-storey. Hotel wise rooms are modern with shower rooms.

"Good hotel close to Paddiington"

4
01/03/2018

I liked the Delmere Hotel. Its recent refurbishment make the hotel and rooms attractive and a pleasant place to stay close to Paddington (literally, one street away). I liked the comfortable bed and the quality of the bathroom fittings, but like most London hotels the space you get is small. The large TV supports features like the BBC Player, which is nice, and the free Wi-Fi is good too. However, I don't know why the hotel insists on going through a registration process for devices in an era where Wi-Fi is everywhere. The coffee machine in the small meeting area close to reception was broken when we visited, but there is tea/coffee facilities in the room.

DelmereLondon, Duty Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Firstly, I would like to thank you for taking the time to review your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We apologise for having the coffee machine out of order when you stayed with us, but the technician could not come to fix it the same day. Fortunately,this was solved the day after. Nevertheless, as you well mention in your comments, all our bedrooms are equipped with tea and coffee facilities. Regarding the WIFI access, please note that the Internet provider we use requires registration from each guest/device for security purposes. We will pass your comments on them for future improvements. We do hope to have the pleasure of welcoming you back to our hotel again very soon. Regards, Boglarka Nemeth Duty Manager

"Worthy of Stay - a real gem near Paddington station"

5
25/02/2018

We have been dreaming of visiting London and the day has come last year in November. We have stayed in Best Western Plus Delmere Hotel for 5 nights - Nov 1 to 6, 2017 and it's really, really worth the stay. We have selected this hotel because of it's proximity to the station and also from the reviews that I have read. We had given an early check-in by the very accommodating Ms. Yenny Suuto Lopez - General Manager of the hotel. I had written her name on a piece of paper so that I will never forget her name because she was very nice and helpful to us. We just have to wait for few more minutes, while they were preparing the room, in the cozy Lounge area where you can have unlimited coffee and tea while reading magazines and newspapers. We have given a room in the first floor and it was neat and clean, complete with the necessary amenities, it was big enough for both of us and was facing the street which was nice because of we always like a room with a view. The cr is clean with free toiletries and they always change the towels and clean our room every day. They always replenish the tea, sugar, and coffee, but there was no bottled water. When we asked the reception about it, we were told that the water in the cr is potable but still we opted to buy big bottled water outside the nearest store. The hotel has a computer and printer area downstairs which was helpful to us because we are used to doing online check-in of our flight. The hotel is just 5 to 10 minutes walk to Paddington station and was such a big help in maximizing our trip going to beautiful places in London. The rest of the staffs are attentive and helpful. I truly recommend this hotel to everyone. Thank you and God Bless you all! It was such a beautiful stay in the hotel and our first time in London was amazing.

DelmereLondon, Duty Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to share this wonderful review following your stay with us at The Delmere Hotel. We are glad to hear that you enjoyed the quality of care and service that you received from our staff whilst you were staying with us. I shall enjoy sharing your feedback with the rest of the team. It is our aim to make customers happy and help them to have a pleasant stay. Thank you for highlighting the location of the hotel. We are very lucky to be located so close to Paddington station. We look forward to welcoming you again in our hotel. Best regards, Boglarka Nemeth Duty Manager

"Fantastic discovery"

4
28/01/2018

When travelling to London the hotel episode is always a surprising one: sometimes its a soap opera and others a terror movie. But this time it was a very nice suprise and one I am going to keep close for my next trips there. The hotel is very close to Paddington (less than 5 minutes walking) in a nice and open area, not very crowded once you leave the station's street. It is the best hotel in the street, for sure. It has been refurbished quite recently and everything is and seems new and modern and comfy. My room was at ground floor level, in another building inside the main entrance. It was tiny but it had everything I needed and I was looking for: full bathroom, nice bed, big tv, kettle, usb chargers,... The bathroom was a surprise as everything was very well located: Villeroy&Bosch &Grohe brands, fluffy big towels and a shower with two options and easy as to press just one button. Perfect. Attention was great and kind at the main desk. I highly recommend this place.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for taking the time to review your recent Delmere experience, and for your kind words. We were delighted to read that everything was so perfect and to hear that your room exceeded your expectations and you enjoyed all of the comforts we provide, as well as our central location in London. On behalf of the personnel I would like to thank you for your kind compliments towards them. We look forward to welcoming you back in the not too distant future. Kindest regards, Boglarka Nemeth Duty Manager

"Tiny, but well thought out"

4
07/01/2018

We were given a room between floors, meaning that aside from taking the lift we had to drag our huge suitcases down a flight of stairs (approx 15 steps), which was quite a pain. Room is tiny but I believe they state the sizes on the booking page. Booked a double bed on Expedia but was given two singles due to some mix up - Recep told us hotel was fully booked and there was nothing they could do. Despite the mediocre service, tiny rooms and incredibly small lifts, we had a much better time than we did at another establishment we stayed in the last time we were in London. Hot shower, with great water pressure Beautiful bathroom, albeit small - modern design, clean and sleek Automatic lights Control panel right by the bed for easy access Great TV channels with ability to connect speakers to phone via Bluetooth Sufficient amenities (hair dryer, many towels, etc.) Location is great, a couple of bus/metro stops away from everything. Free coffee/tea/water Breakfast is below average (few slices of bread, hard boiled eggs, cereal) - for £9 you can get a REALLY satisfying breakfast at the cafe around the corner. Finally, you pay for what you get so for the amount we paid this was a great deal.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for taking the time to provide feedback regarding you recent experience at the Delmere hotel. I am disappointed to hear that the room felt small to you on this occasion and I will be delighted to look after you on your next stay and make sure you have a room that suits you best. I would like to apologize for the room changes, although as your name is not provided I could not check in our system. We do have some rooms located between floors, but our reception team always offer help for those with heavy luggage. For any further assistance please do contact me directly at the hotel. Kind regards, Boglarka Nemeth Duty Manager

"Chain Hotel, yet boutique feel, a real gem close to Paddington Station"

5
01/01/2018

I have now stayed here 4 times over the past few years, and can't speak highly enough of the hotel. The staff have always been attentive and polite. Any questions or needs are handled and answered promptly. The front staff know their local area, and can easily recommend restaurants, activities, transportation needs etc. The rooms are clean, and all appropriately appointed. The bed was comfortable, shower/bathroom easy to use, and very clean! We stayed 2 nights during this visit, and again had the perfect room on the ground floor. The hotel is extremely quiet and Wifi worked with no issue. I know that B/W is a chain of hotels, and sometimes that doesn't work in their favor, but I would recommend this hotel to anyone, as it really has its own vibe even while being part of a bigger network (great for points/rewards though). It is central to everything, especially with Paddington station being right there. But you could also easily walk to Hyde Park, downtown and many other local sites.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, I would like to take this opportunity to thank you for your comments and feedback in regards to your most recent stay. We are delighted that your stay with us was an enjoyable one. As highlighted our team work incredibly hard to ensure all guest leave totally satisfied. I will of course share you wonderful feedback with them as I know they will be delighted they were able to assist and exceed your expectations. Thank you for recommending us to others. Please do let us know when you will next return as it will be a pleasure to welcome you back. Kindest regards, Boglarka Nemeth Duty Manager

"Perfect Position"

5
20/12/2017

We thought this was a real find, within a stone's throw of Paddington Station but tucked away in a quiet street of Georgian houses. Lovely mixture of historic exterior and beautifully modernised interior. Yes, the rooms are small but they are incredibly cleverly designed and user friendly - and spotlessly clean. (Alcove next to my single bed with powerpoints in it - hurrah!) We thought the breakfast was great - just what we wanted. And the staff were welcoming, friendly and very helpful. We'll be back!

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to post your wonderful comments about your recent stay with us. We enjoy nothing more than reading such lovely comments. I will of course share with our team as I know they will be delighted. We are glad to hear you enjoyed your stay in the Delmere due to the welcoming and helpful Staff, the cleanliness, as well as the proximity of the hotel to Paddington station. We look forward to welcoming you back in the not too distant future. Kindest regards, Boglarka Nemeth Duty Manager

"Excellent, easy walk to hyde park and oxford street"

4
17/12/2017

Booked a hotel room so i didn't have to get back home late at night after winter wonderland. First time using a hotel, excellent, clean and friendly staff. Only problem was I paid on booking.com and then was asked to pay AGAIN upon arrival, the cost of the room was £134.10 and £268.20 was taken from my account in floating. If i did not have the money available my bank would of given me charges would i would not of been impressed by. That was the only pain as it had me panicking all night and i had to lend money for hyde park from family, would be my only reason for not returning. Loved how modern the rooms looked and was perfect size for me and my boyfriend.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for your feedback of your recent stay at The Delmere Hotel, London. I am glad to hear that you liked our hotel and thanks for the compliments towards our staff members. Regarding the payment please note, that we did not take payment twice. You only provide your credit card details to Booking.com from where we took a pre-authorization (which is not a payment, but a guarantee in case of cancellation and/or no-show). This amount is only held in your account and will be automatically released within 7-10 days. And then upon check-in we do take a payment. I hope that clarified your concern. Once again thank you for compliments and I hope we will have a chance to welcoming you in our hotel again. Happy Holidays! Kind regards, Boglarka Nemeth Duty Manager

"Pleasant Stay"

5
12/12/2017

Recently returned from a stay at The Delmere and we weren't disappointed. The hotel is small but the cleanliness, decor and attention to detail outweighs this. We stayed in room 404 which was lovely and quiet. The staff were friendly and helpful, offering to store our luggage for us on both days. A continental breakfast is available at £9 but we choose to eat elsewhere. We wouldn't hesitate to stay here again in the future. Ideally located for Paddington, Oxford St and Hyde Park. Thank you for a lovely stay.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review your stay at our property. We were delighted to read that everything was so perfect and to hear that your room exceeded your expectations and you enjoyed all of the comforts we provide, as well as our central location in London. On behalf of the personnel I would like to thank you for your kind compliments towards them. We look forward to welcoming you again soon. Kindest regards, Boglarka Nemeth Duty Manager

"Overpriced and overated hotel"

3
10/12/2017

Stayed at Delmere Paddington in first week of Dec 2017. The hotel is well located with fairly ok facilities but is highly overpriced. Bfast is charged extra whilst majority hotels include bfast in room tariffs. Could get the similar hotel in less than two third price.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for taking the time to post a review of your stay at the Delmere Hotel. I very much appreciate your honest feedback, and I am deeply disappointed that in this instance we failed to exceed your expectations. Please note that our prices are daily monitored and compared to similar hotels in the area. We also offer different rates which might be room only or bed and breakfast rates. However for breakfast we offer plenty of choices (unlimited coffee and juices, croissants, ham and cheese, bread-rolls, jam, fresh fruit, eggs, pancake, etc.) I do hope we have the pleasure of welcoming you back and restore your faith in our hotel. Kind regards, Boglarka Nemeth Duty Manager

"Chic hotel in lovely location"

5
04/12/2017

Chic hotel in lovely location, 5 minutes walk from tube station. Although the rooms are small they are very modern with excellent fittings. There is a lovely pub 2 minutes walk away towards Hyde park. Across the road from the pub is an Indian restaurant which although is basic has the best Indian food I have had.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review your recent Delmere experience, and for your kind words. We were delighted to read that everything was so perfect and to hear that your room exceeded your expectations and you enjoyed all of the comforts we provide, as well as our central location in London. We look forward to welcoming you again in our hotel. Kind regards, Boglarka Nemeth Duty Manager

"Lovely hotel but the noise ruined it fro me"

3
25/11/2017

Perfect location, modern decor and extremely clean. Really loud banging noises from 1am onwards, a real shame because everything else was perfect. Don't take room 305 the noise kept us awake all night.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for taking the time to post a review of your stay at Delmere Hotel London. I very much appreciate your honest feedback, and I am deeply disappointed that in this instance we failed to exceed your expectations. Regarding the noise, unfortunately we had no information about it at the time of your stay, maybe if it was reported we could have done something. I apologize again for the issue experienced. I hope we may have the opportunity to restore your faith in our hotel. Kind regards, Boglarka Nemeth Duty Manager

"Small rooms but perfect"

5
25/11/2017

Stayed overnight to get to an early flight the next morning by the Heathrow Express and this was PERFECT - other than the shoebox rooms , I cannot fault them - exceptionally clean (I have awful allergies to dust) and despite being the smallest bathroom I've used (other than in trains), it was extremely well planned and the location is perfect to Paddington. The neighbourhood is extremely safe to walk in - both late evening and early morning..

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, I would like to thank you for taking the time to write about your recent stay with us. We would also like to thank you for mentioning the cleanliness of the room. It is our aim to always keep our high standard level of service and it makes us proud to know our customers acknowledge it. Regarding the size of the room, please note that our hotel is located in a Victorian house and, as most of the hotels in Sussex Gardens our rooms are compact. We look forward to welcoming you again in the near future. Kind regards, Boglarka Nemeth Duty Manager

"Best Western Plus Delmere Hotel - Highly Recommended !"

5
13/11/2017

Our November 2017 stay at the Best Western Plus Delmere Hotel in London was a wonderful experience. The staff are friendly and helpful. The breakfast was a great variety of delicious choices. The room was well laid out and very quiet. There was a wide variety of television channels as well. It is conveniently located very close to Paddington Station. We will stay here on our next trip to London. Highly Recommended ??????????

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for taking the time to review your recent Delmere experience, and for your kind words. We were delighted to read that everything was so perfect and to hear that your room exceeded your expectations and you enjoyed all of the comforts we provide. On behalf of the personnel I would like to thank you for your kind compliments towards them. Thank you for recommending us to others. We look forward to welcoming you again soon. Kind regards, Boglarka Nemeth Duty Manager

"Best Western Plus Delmere Hotel, London"

5
12/11/2017

My wife and I stayed just one night at the Best Western Plus Delmere Hotel in London, but we enjoyed our stay very much. I was looking for something close to Paddington Station, and it was only a few blocks away (an easy walk, even with luggage). The hotel is very small and our room was tiny, but we thought it was cute and clever how they fit so much into such a small space. This hotel was just want we needed. We would definitely stay there again.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for taking the time to review your experience, and for your kind words. We were delighted to read that everything was so perfect and to hear that your room exceeded your expectations and you enjoyed all of the comforts we provide, as well as our central location in London. We do hope to have the pleasure of welcoming you back to The Delmere Hotel again very soon. Kindest regards, Boglarka Nemeth Duty Manager

"Great Stay"

4
05/11/2017

Nice place to stay. Good location.Great room.Breakfast quality is ok and varity is good. I could reach tourist attraction easily. Paddington station very close. Public transport is great and Hyde Park within walking distance.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, On behalf of all the Team at the Delmere Hotel, I would like to thank you for taking the time to review our property after your stay with us. We enjoy nothing more than reading such lovely comments. I was so pleased to hear that the amenities your received met your expectations, and you enjoyed the central location we are so privileged to occupy. We look forward to welcome you back soon. Kindest regards, Boglarka Nemeth Duty Manager

"Good hotel in convenient location"

4
27/10/2017

The hotel is nice and new since it was just renovated. The rooms were quite modern although on the small side. It is located about 5 minute walk from Paddington station and 10 minute walk to Hyde park.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for taking time to review our property. Your business is very important to us and we value your feedback. We were delighted to read that everything was so perfect and to hear that your room exceeded your expectations and you enjoyed all of the comforts we provide, as well as our central location in London. We look forward to welcoming you again in our hotel. Kind regards, Boglarka Nemeth Duty Manager

"So good I've become a local resident !"

5
25/10/2017

When I was first contracted to the Paddington area in June, I chose this hotel because of my past experience with the Best Western brand, and its close proximity to Paddington station. I was delighted that I stumbled across this gem of a hotel. In my book, a good hotel hosts of a warm welcome, a clean room, comfy bed and good facilities. The Best Western Delmere exceeds this; - not just a warm welcome, Boglarka (manager) and her team provide a 5* service. As this is a small hotel, there isn't a restaurant (small restaurant for breakfast only), however the team are very quick to recommend restaurants based on your taste from an abundance nearby. Or, if you fancy a takeaway; the team are happy to call you when it arrives to the hotel and provide you with everything you need including cutlery, plates etc. Just a couple examples of their great service. It is also impressive how the staff can maintain complete professionalism while enjoying a good conversation, or 'banter' about worldly affairs or your day in the office. - the rooms are always presented to an extremely high quality of cleanliness, having stayed at the hotel on a weekly basis I can guarantee your room will be clean to a very high standard. I have stayed at many other hotels, including the Hilton nearby and I have never seen such a consistent level of cleanliness elsewhere. - the beds are comfortable, and clearly are high quality - this includes the fluffy pillows and warm duvet. - smaller hotels including the Delmere are my preference as you can build a rapport with the staff and enjoy more of an exclusive feel. The rooms are contemporary and provide you with your own air conditioning controls, light settings (yes you get mood lighting!) and free internet / Wifi facilities. The TVs are new, and provide an abundance of channels and services. The hotel itself has a small restaurant providing continental breakfast, and an open lounge area where you can enjoy a coffee or mingle with other guests. Overall, as I say this hotel is a gem - when first contracted in the area I alternated between different hotels including Hilton hotels. I started to dread when work allocated me to any other hotel than this one, the smallness of the hotel together with the fantastic staff and perfect location have made this hotel a delight to stay in week on week! Thank you best western Delmere and see you next week! Campbell

DelmereLondon, General Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you so much for taking the time to review our property. We are glad to hear you chose our hotel as you trust the BEST WESTERN brand, which is always guarantee of quality, comfort and high standards of service. The entire Team would like to thank you for your kind compliments. We are happy to assist you and all our guests with any queries or needs they may have. Cleanliness always comes first to us and, we very much appreciate our guests notice and value the hard work and dedication our housekeeping team puts into it every day. We look forward to welcoming you again next week. Best regards, Yenny Souto Lopez General Manager

"Great hotel, excellent location"

4
13/10/2017

I've stayed at the hotel at least four times now. It's an excellent location, just a few minutes walk from Paddington Station and close to Hyde Park. The area is busy, but the hotel is on a quiet street and noise has never been an issue. The staff is lovely and extremely helpful. The BW Delmare exceeds all my key hotel requirements - clean, comfortable, good location, and safe.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for taking the time to review your stay at our property. We are glad to hear you enjoyed the central location we are so privileged to occupy and you enjoyed your stay at the Delmere Hotel. On behalf of the personnel I would like to thank you for your kind compliments towards them. We look forward to welcoming you again in our hotel. Kindest regards, Boglarka Nemeth Duty Manager

"Great Staff"

5
25/09/2017

We stayed here for 2, 3night stays on our trip to London and Cardiff. When our initial flight was cancelled I was able to e-mail the staff to see if we could cancel at no charge and Laurence was able to do so. Hotel is 5 minute walk from Paddington Station and it connects with most underground tube lines and bus stops. Breakfast is continental. Staff is friendly, helpful and goes out of their way to help. Many may think the rooms are small, but really you are in London to see history. Several nice neighborhood restaurants within walking distance.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review your recent Delmere experience, and for your kind words. We were delighted to read that everything was so perfect and to hear that your room exceeded your expectations and you enjoyed all of the comforts we provide, as well as our central location in London. On behalf of the personnel I would like to thank you for your kind compliments towards them. Once again thank you for your review. We look forward to welcoming you again soon. Best regards, Boglarka Nemeth Duty Manager

"Great choice and great value for Best Western Rewards members"

5
03/09/2017

Really great hotel. I was looking for a Best Western property and have stayed at two others in London. One I wouldn't return to and the other I liked but this one offered better value. The executive double is worth the money - rooms are small but this one offers decent desk space (although there is a work are in the lobby where you can take your computer) AND a mini-fridge. Numerous awesome features include 3 levels of lighting from full on to subdued, and two levels of light in the bathroom, bright and night lighting. There is no bath tub but the shower offers BOTH rainfall stream from the top and a handle spray AND you can operate both at the same time. I found the bed VERY comfortable. The only thing I would have preferred is fitted contour sheets and the bottom sheet kept coming out. The front desk staff are very friendly and I especially appreciate the help of Ms Nemeth (front desk supervisor) who made sure I had a great stay!!! While the Heathrow express goes to the Paddington Train Station about 8-10 minutes away you can take the underground for a FRACTION of the cost - the station is a bit closer the the hotel - under 5 minutes walk, and with an Oyster card it is just 5.10 pounds in peak hours and 3.10 pounds off peak. You just have to transfer once at Earls Court. The street is quite interesting - the length of the street is older homes which have ALL been transformed to hotels. I suspect the Delmere is the nicest of all. a 15 minute walk past the Paddington station takes you to a charming area known as Little Venice and the canal system where people live on barges up and down the canal and a couple of them are even restaurants. Breakfast buffet runs 9 pounds. I had this one day and it was very good but with a fridge AND a tea kettle in the room (with coffee and cocoa packets provided) one can also manage with a light breakfast.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, The Delmere Hotel Team would like to thank you for taking the time to review our property after your recent visit. We are glad to hear you had a very pleasant stay with us due to the good location of the hotel, its easy access to the train and underground stations, as well as the comfort of the bed, rain shower and mood lighting, among others. On behalf of all the personnel, I would like to thank you for your kind compliments towards them. We strive to provide the best customer service we can. We look forward to welcoming you again at BEST WESTERN PLUS - Delmere Hotel. Best regards, Yenny Souto Lopez General Manager

"Perfect place"

5
25/08/2017

Just back from a few days here, perfect place for me and a teenager. Very clean, nice environment, ideally situated, pleasant staff, would highly recommend (shame they don't do an English breakfast though)

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear valued customer, Thank you for taking the time to review your stay at our property. We really do appreciate our guests taking the time to leave us feedback, and I am delighted that you enjoyed your Delmere experience. On behalf of the personnel I would like to thank you for your kind compliments towards them. We do hope to have the pleasure of welcoming you back to our hotel again very soon. Kindest regards, Boglarka Nemeth Duty Manager

"Comfy cosy at London"

4
16/08/2017

This hotel has a great location by walking distance you can have Paddington as station either by bus, underground, taxi... restaurants are everywhere. A row of building had not only us but other hotels with nice flowers and plants. The room is pretty small, but they utilise the space smartly. All switches are touch form. They have underground coffee shop where they serve buffet at £9 per person with continental style.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for taking the time to post your wonderful comments about your most recent stay with us. We enjoy nothing more than reading such lovely comments. I do hope we have the pleasure of welcoming you back. Regards, Boglarka Nemeth Duty Manager

"Good location near Paddington Station"

4
02/08/2017

5 minute walk to Paddington Station. Lots of restaurants in the area. The check in process was fast and friendly and I was able to check in even though I was a little early. I was assigned a basement room which was fine with me, but the bathroom smelled musty. I thought it was dampness at first, but am now thinking it could have been a dead rodent in the vents (it smelled like cat urine). Also, breakfast is not included in the room rate and is £9. You can get breakfast for half that at a restaurant in the neighbourhood.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking part of your time to write about your stay with us. I would like to firstly apologize for the issues experienced. Regarding our breakfast, we offer Continental breakfast which is a perfect kick start to mornings, as we provide plenty of choices (cereal, croissants and bread-rolls, ham and cheese, yogurts, pancake, muffin as well as fresh fruits, etc). We trust you see improvements on your next visit. Best regards, Boglarka Nemeth Duty Manager

"Lovely hotel and great location"

5
17/07/2017

I stayed here for 2 nights on a work trip. The hotel front of house staff were very helpful and welcoming. I had booked a single room, but was upgraded to a double (very lucky!) on the ground floor. The room was very clean, very quiet ( I couldn't hear my neighbours throughout my stay), but a little on the small side. The room has all amenities (tea/coffee, kettle, TV, safe), but if there are 2 people sharing it would get a little cramped. The bathroom was spotless and plenty of towels. However, again the bathroom was cramped. The AC worked well and the mod-cons of touch screen for the mood lighting was great. The hotel is situated just around the corner from Paddington train station. I didn't have breakfast in my booking (£9 per person per day for continental), so went to the numerous cafes on the adjacent street. Great stay!!

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for taking part of your time to write about your stay with us. We are glad to hear you noticed the cleanliness of the hotel, credit to our hard working and professional housekeeping team. On behalf of the personnel I would like to thank you for your kind compliments towards them. We look forward to welcoming you again soon. Kindest regards, Boglarka Nemeth Duty Manager

"Above All Expectations.. "

5
13/07/2017

Me and my partner both stayed at the Delmere in midweek, hotel was busy. We stayed in room 003 on the lower ground floor we were pleasantly surprised at the quality of the room and fittings, rooms look to have been recently refurbished to a very high standard with almost everything a traveller would want, the only slight constructive feedback we would have would have been really nice to have a bottle of complimentary water, apart from that a definite 5 out of 5, we had a really early start so we did not have breakfast, look forward to staying here again.

"Small but perfectly formed"

4
12/07/2017

Great location, quiet but my single room was super super small. I have rated it highly though as the staff were great and everything was new and spotlessly clean. Nice bed and super bath room. Good price too.

"Do not stay in summer if you expect working AC"

2
09/07/2017

We live around the corner and were without water for 24hours so booked this hotel last minute. Living in paddington there are MANY small B&B's / boutique hotels to choose from, however selected this property as it had been recently refurbished and advertised AC in every room. Our Comfort Double room was compact but perfectly formed and was very clean. Our problem - the AC did not work at all, I followed up with reception twice during our 24 hour stay and was told to "be patient". I was later informed that the AC hadn't worked on level 4 for about a week and was being looked into. I didn't appreciate dishonest staff not owning up to the problem in the first place.

"Lovely hotel, terrible service."

1
04/07/2017

Disappointed with service at this hotel, 2 very unhelpful members of staff at reception who made us very uncomfortable within the first 5 minutes of arriving. Room was lovely but pillows were very uncomfortable.

DelmereLondon, General Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you for reviewing our property after your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. We are happy to hear you liked the room, but on the other hand we do not understand what exactly happened on your check-in for you to say that the 2 employees at the desk made you feel uncomfortable on your arrival. Would be so kind to explain this to us? If I can provide any assistance, please don't hesitate to contact me directly at 020 7706 3344. Sincerely, Yenny Souto López General Manager

"A Greatly Improved Hotel"

5
03/07/2017

This hotel has been completely renovated. The rooms have excellent lighting, which can be made dim or bright, and now are air conditioned. Nearness to Paddington Railway Station and the Heathrow Express is a real plus.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for writing a review about our property. As you mentioned in your comments, our hotel has been recently renovated. We are pleased to hear you enjoyed your stay with us as well as the proximity of the hotel to Paddington station. Look forward to welcoming you in the Delmere Hotel again. Regards, Boglarka Nemeth Duty Manager

"B&B, not a hotel. Lovely rooms though."

3
27/06/2017

This property has been beautifully refurbished but it really has no business calling itself a hotel. There is no restaurant, let alone room service, and no hot breakfast available. It's a B&B with particularly nice rooms. They did say guests can order food in for delivery. The bathroom was spotless with a small shower - lovely fluffy towels too. The bed was very comfortable and in general the room was a good size for the price paid. Generally hotels around Sussex Gardens are dreadful for their tiny rooms! This was better than many. Breakfast was a selection of cereals, porridge, fruit salad, pastries, boiled eggs, and juice. They will apparently cook you pancakes to order, but nothing else - no bacon, sausage, beans, scrambled eggs etc. The wifi was a decent speed although you had to request an individual login code for each device you plan on using.

"Great little hotel for a stop over in Town!"

4
23/05/2017

Lovely setting for a Londion hotel being off the main roads but still very close to Paddington and a short cab ride from the West End. Recently renovated, the hotel is clean with great lighting and air con systems in the bedrooms as well as a pretty funky shower set up. Next to reception is the "hub" which is a great little area where I was able to catch up on e mails whilst enjoying a free cuppa. Staff were great, checking in and out was easy and I'd happily recommend the Delmere as a decent place to stay for a night or two .

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for reviewing our hotel after your recent stay with us. We are glad to hear you enjoyed your stay in the Delmere hotel due to the welcoming and helpful Staff, as well as the proximity of the hotel to Paddington station. We look forward to welcoming you in the near future. Regards, Boglarka Nemeth Duty Manager

"A Great Choice for a London Visit"

5
22/05/2017

Even though I selected this hotel based on past reviews, the hotel was even better than I anticipated. I am happy that I selected this hotel for our one-night stay in London. We were conveniently located to shops and restaurants near the Paddington Station. The location was just a few blocks from where you catch the hop-on, hop-off buses and that made it perfect for what we planned to do that day. The staff was very helpful and the decor in the hotel and rooms was updated and modern. The hotel was very quiet and I highly recommended it for those visiting this area of London.

DelmereLondon, Manager at Best Western Plus Delmere Hotel, responded to this review
Dear customer, Thank you for taking time to review our property. Your business is very important to us and we value your feedback. We are glad to hear you enjoyed the central location we are so privileged to occupy and you enjoyed your stay at the Delmere Hotel. On behalf of the personnel I would like to thank you for your kind compliments towards them. We look forward to welcoming you in the near future. Kindest regards, Boglarka Nemeth Duty Manager

"Perfect place for central London stay"

5
18/05/2017

I wouldn't hesitate to book here again when next in London, great, renovated hotel! Perfect for business or leisure travel. Pros: Location, location, location (5 min. walk to Paddington station) Room design, with latest technology features Room size Firm bed and softer pillows Small fridge Tea/coffee making equipment Free coffee in lounge Bathroom design and fixtures Quiet location and room on fourth floor (kept my window open at night) Adjustable room temperature (amazing feature!) Breakfast/lounge areas Staff--were absolutely amazing WiFi Many restaurants closeby of all price ranges and quality TV size (Smart TV) and channel offerings Cons: Minor detail--bring an eye mask if you're sensitive to any light in your room because new technology features have various lights illuminated when dark

"Good mid-range London Hotel Very close to Paddington"

4
17/05/2017

Check-in and out was made very easy, and reception staff were friendly and helpful. The room itself was small (but typical in London), clean and modern, and the bed was comfortable. Tea/coffee making facilities were in the room, although I would have preferred just some cold bottled water, although this is just personal preference. Nothing really to mark the hotel down on except one point, our room had a window on a slopping ceiling, and in the morning the curtains did not stop the sun from shinning in my face, the hotel could improve this by replacing the curtains with blinds fitted to the window, eliminating the gapping between the curtain (which falls vertical downwards) and window (on angle) Only a very short walk from Paddington Main station & tube, highly convenient for trips around the London area.

"Reliable Best Western quality with Great Staff"

5
09/05/2017

Beatifully renovated into a Victorian (?) town house, or two connected together. So, not originally a hotel, but very functional as such, still carrying some that English charm. Rooms are really small, but cleverly packed to contain all that a hotel room must have. Location is very good with a short walk from Paddington station, choice of restaurants and pubs on the way from there. Very convenient to have your exhausting day of sightseeing, then coming back 'home' through Paddington, enjoying your dinner and then perhaps a beer in a pub with couple of TV's on and packed with an enthusaistic football audience.. Staff was very attentive to our needs. Also, they notified my of some forgotten property and swiftly sent it over to me to my home address.

DelmereLondon, General Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to post a review about your recent stay with us. We are glad to hear you liked the décor and functionality of the hotel and the rooms after the renovation. As you mentioned in your comments, the hotel is very well located, near Paddington station, as well as bars, restaurants and shops. On behalf of all the team, I would like to thank you for your kind compliments towards the Staff. We look forward to welcoming you again in the future. Best regards, Yenny Souto Lopez General Manager

"Lovely hotel in lovely neighbourhood "

5
09/05/2017

Very welcoming and professional hotel! Clean rooms with all new technology (lights on when you enter the room). Our bathroom was small but clean and the bed slept great! Only point of criticism was that no window could be opened. But the room has airco so never too hot. Breakfast was simple but fresh and really good! The hotelstaff was kind and helpfull. Hotel is in a great neighbourhood with pubs and eveningshops and Paddington station at a small distance. Also near the centre of the city (Oxford street is a 10 minute walk) and at the foot of Hyde Park. All in all we had a great stay at this hotel!

"Great experience"

5
07/05/2017

Great experience. Completely renovated. Great equipments. All you need. Great enployees who go out of their way to give you special service ( recommandations of where to go, opening the restaurant before the opening hours so you can leave with something good in your stomach). However I heard the neighbors alarm at 5am for at least 10' ... the sound isolation is no good between the rooms on the 4th floor.

"Small modern hotel at a nice Location with friendly staf"

4
03/05/2017

The rooms are small but big enough for a citytrip when you don't bring your whole wardrobe with you. The rooms are modern and well equipped. The beds are very comfortable. The Hotel is close to hyde park and close to public transportation. Paddington station is just a 5 minutes walk away. Even so is Hydepark. The staff is very friendly and willing to help. Continental breakfast was nice and fresh. And there are a view nice restaurants in walking distance

"Great staff"

4
28/04/2017

Magnificent location so close to everything with the most friendly and helpful staff Hotel room small but well equipped the only downside was the bed had soft edges that reduced the usable area ou could sleep on

"ok"

3
26/04/2017

the hotel is cute and a decent place. good points are Location near Paddington Tube, the nice and friendly staff, and the well decorated rooms. a bad points are the mattress, the extremely small rooms and of course the price which is probably London standard but quite crazy.

"When they say double, they mean a single bed"

1
25/04/2017

Booked a double room, but was given a single room. The staff said it was a know fault on the Expedia website but did nothing to resolve or fix the problem. I was not offered the correct room or any compensation, the staff just ignored the issue.

"Excellent hotel, very well connected"

5
18/04/2017

I spent 3 nights with my wife in December. Not only is the neighbourhood really nice, but it's really close to Paddington station which is one of the main hubs (the direct train from Heathrow airport arrives here), you can basically go anywhere from here. Hotel is really nice, although rooms are quite small, but comfortable and clean. I would totally recommend it.

"Very good, but there's a big but...."

3
18/04/2017

Best Western The Delmere is conveniently located about two blocks and 6-8 minutes walk to/from Paddington Station, and between 3-10 minutes to/from the nearest bus stops. While the immediate vicinity of Paddington Station is very busy and crowded, the street where the hotel is located (Sussex Gardens) is quiet and peaceful. There are many restaurants lining the streets leading to Sussex Gardens, in addition to the multitude of restaurants, food stands, convenience stores and groceries at Paddington Station itself. I stayed for 5 nights in a cosy single room. It was very quiet and immaculately clean. The bed linens, towels, and walls were spotless. Basic amenities were provided except for a mini ref. It had a wide window with blackout drapes. The bathroom was very clean, with a great shower. The control panel for lighting, maid service, and airconditioning was state of the art. Wifi was fast. Areas outside the room were clean, including the reception. Check in and check out was quick and the reception staff were friendly, helpful and pleasant. It also had a lift, albeit small, and a proper luggage storage area. Hotel rates were quite reasonable (for London). I knew beforehand that the cosy single room was small, but I did not think it was going to be THAT small. It was difficult to move inside the room without hitting the walls. My medium-size suitcase had to stay closed all the time; otherwise, I would have no place to walk around. My suitcase also doubled as closet as there were no storage spaces at all, save for a few hangers against the wall. But the space limitation was not my main complaint. It was the uncomfortable bed. I am not a fan of soft mattresses and mine was exactly that. I would have considered this hotel truly value for money considering that it is very safe, conveniently-located, clean, quiet, and affordable, but an uncomfortable bed is usually a deal breaker for me. I realize of course that there are people who prefer soft mattresses, but I am not one of those.

"Stands apart from the rest!"

5
17/04/2017

There are dozens of hotels to choose from in the Paddington area, most look alike from the outside but vary greatly inside. The Delmere underwent a renovation recently and it was a complete success. The Hotel is Chic and the staff kind and extremely professional, I will return.

"Dont expect help from staff"

1
14/04/2017

I have stayed at this hotel before and was happy as it is walkable from Paddington Station. However - on this occasion I given a VERY small room even though I had booked a king suite. The biggest issue was that there was no cell phone service - zero bars. I spoke with front desk staff and they were completely non helpful and non caring. There was also a problem with the bill which they "resolved" by charging my credit card and sending an accusatory email. Highly recommend you skip this hotel.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are sorry to hear you did not enjoy your stay with us. First of all, I would like to clarify the situation by explaining that you made a booking for a king room for one night on the 3rd April 2017. You stayed in the type of room you booked, nevertheless not all our bedrooms have the same layout. This could be the reason why you thought it was not the same room as the one you had stayed in a previous trip. During your first night you decided to extend your reservation for one extra night and the following day you extended for one extra night again (both bookings were made directly at the hotel). We kept you in the same room for 3 nights, as this is usually what customers ask for. It is easier for guests to stay in the same room throughout their stay to avoid having to pack suitcases in between reservations. If you wanted to be moved into a different room, you could have notified the receptionist on duty and we would have been more than happy to do so. Unfortunately it was only on the night prior to the day of departure when you told the receptionist that you were unhappy with the room you stayed in. The morning of the departure you left the hotel without settling the last night and some charges for telephone calls, so the receptionist on duty took the payment from the credit card previously used to pay for the first 2 nights and sent you an invoice by email informing you about it. This is the procedure we follow when guests leave without passing by the front desk and this is written in the registration card each guest signs upon arrival. If you would like to discuss your review personally, please do not hesitate to contact me on +44 (0) 20 77063344. Best regards, Yenny Souto Lopez General Manager

"weekend business and shopping"

4
11/04/2017

Positives. extremely friendly and helpful reception and breakfast staff. No problem with check in we arrived early but our room was available so we were able to put leave our case and get on with our business for the day. Checkout just as helpful, able to leave case in hotel until midnight . this is extremely helpful. Breakfast was very good for a continental breakfast, lots of choice and a very clean and pleasant breakfast room. Hotel is clean and the complimentary tea and coffee in the hub is a nice gesture. Negative, We had what was called a cosy double. Read this as very small. I am under 5ft and not of a large statue but, I had to step into the shower to open the toilet door. If you are of a more larger frame I fear that you would need to be houdini to circumvent this problem. I would recommend this hotel but if you are of a larger stature I would advise an upgrade to a larger sized room

"Holiday in London"

5
05/04/2017

Biggest worry when coming to London, choosing the right hotel for us! I'm glad to say that we scored with Delmere Hotel! If going to London, logistically this hotel is a great option being in Paddington, especially with the station that accessible to Heathrow airport.

"Friendly staff, convenient location, updated/clean rooms"

4
03/04/2017

Janos, Luka, Mikael, and the rest of the hotel staff were professional, courteous, and helpful. I had called in advance of my arrival to notify the hotel that I would be arriving in the late evening, and the front desk employee assured me there would be no problems checking in. Janos helped us to check in when we arrived and helped bring our luggage to the room. On the day we departed, we left our luggage with Luka and Mikael after we had checked out so we could do a little sightseeing. Thank you. I look forward to our next visit to London.

"An Excellent Hotel"

5
27/03/2017

We stayed here over the weekend and were very impressed. The rooms are very clean, comfortable,quiet and in immaculate condition. The staff were friendly and helpful at all times. We will always use this hotel when visiting London from now on.

"Not for business travel"

3
24/03/2017

I stayed here while on a business trip due to the hotel's proximity to Paddington. The rooms were clean and the bed comfortable, so if that is all you need, go for it. However, for business travel, I was disappointed to discover that the Internet is set up in such that if you're not actively using your phone, it will disconnect and you will not receive messages. Furthermore, the signal was intermittent, meaning that connecting to a VPN (to access work files) was impossible. So if you're traveling for pleasure and you're not planning to use the Internet much, this place will probably fit all your needs. But do beware that the "cosy" single rooms are very small, so if you have anything more than a carry-on, you will not have much room to open it.

"Great! "

4
25/11/2016

I changed about three hotels through out my trip around London, Brighton, and Oxford and this was the best by far. It is conveniently located about a 3-5 min walk from the Paddington station. The hotel staff are super friendly and are always ready to assist you. The room itself is very clean, I had a bad experience with a previous hotel in London where the towels smelled like they sat on the shelf for weeks and had what seemed like a light layer of dust on it but this hotel the towels actually looked and smelled freshly washed. Everything in the room is touchscreen, lights are adjustable with light medium high lighting, bathrooms have the "selfie lighting" for make up purposes (which is a big big plus for me), and there's a safe, TV, and fridge. The bed was comfy and they give you an extra pillow just in case you need it. The reason I took one star off was because the wifi connection was horrible. It cuts off every 2 mins and you would have to reconnect, it could be because I lived on the bottom floor, but I could barely search anything or just use my phone in general without constantly having to wait for the "wifi pop up" page to connect back to wifi. But other than that my overall experience was great!

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our property. We are glad to hear you had a pleasant stay with us due to the comfort of the bed, the cleanliness of the room, the extra features in the bedroom such as the mood lightning, as well as the friendly and helpful Staff. We are very sorry to hear the Wi-Fi connection caused you some trouble. May I ask you whether you reported this issue to the reception? Sometimes the settings in the different devices our guests use could cause the problem, so we can always call the IT support to help you solve it. If you would like to discuss this matter in further detail, please do not hesitate to contact me on +44 (0) 20 7706 3344. We look forward to welcoming you again in the future. Best regards, Yenny Souto Lopez General Manager

"Clean & friendly staff"

5
21/11/2016

Booked Cosy Double for Sat & Sun. Arrived at 10am and was met with friendly reception staff who check us in and informed us that luggage will be in our room when we returned later. Offered us wake up call & complimentary newspaper for morning. Complimentary coffee in lobby area. We were offered WiFi codes for each device, as code can only be used for one. What I liked was that the check in was done within a few minutes without reception staff typing away at computer for ages, ignoring you, while they talk to colleagues. Impressed with professional service. Hotel refurbishment very well done and everything appeared very clean, from reception to bathrooms. On our return we were issued with key cards quickly. Found luggage in our room when we returned. Was concerned that the cosy room would be too small, but it was a good size; en suite small but comfortable. Shower big enough to be comfortable for a 6ft man. Although there is no space for a bedside table on one side, the alcove in wall was useful and I don't see the need for a bedside table. Hairdryer provided in a bag was the best I've ever used. I even took the details, to try and find the same for myself. Not the built in one you would normally find in a hotel bathroom. So no need to take your own. Was concerned about rain shower if I did not want to get my hair wet, but shower cap provided. Bed was comfortable and I loved the fluffy soft but good support pillows. Good night sleep with no noise problems from other guests, coming and going, or noise from other rooms, either we were really lucky or the the soundproofing was really good. Yes, you can find cheaper accommodation in area but I'm happy with what I got for my money and would definitely book this hotel for future trips to London. (Last year I paid £50 less for the same size room in another hotel which was half the quality of this one and not as good location). So well worth the money I paid. Would recommend if you want a comfortable stay in a clean hotel.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Customer, Thank you for reviewing our hotel after your stay with us. We are glad to hear the service provided at check-in impressed you. Our goal is to provide a friendly and at the same time, efficient check-in process to all our guests. We are also happy to acknowledge you noticed the cleanliness throughout the hotel. Our housekeeping team works really hard to ensure we maintain our hotel standards to the highest. As the most important for any guest is a good night sleep, we are happy to hear the mattress and pillows we provide were as comfortable as anyone deserves. If you need any further information about the hairdryer, I will be more than happy to provide you with the company name, etc. You can contact me on +44 (0) 20 7706 3344 or via email: [email protected] We look forward to welcoming you again soon. Kindest regards, Yenny Souto Lopez General Manager

"Great location!"

5
19/11/2016

I have spent just one night at this BW but it was as it should be. Quick check in and check out, quiet, wi-fi working well. My single room was tiny but bed very comfy! The best is location, 5 min walking from Paddington station, there is a lot of nice bars around and Oxford street is just 10 min walk.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking a few minutes of your valuable time to write a review about our property. It makes us proud to acknowledge that your stay with us was as expected. A comfortable bed, a quiet location, good Wi-Fi connection, easy access to transport and plenty of bars and restaurants nearby are the key to a pleasant stay. We look forward to welcoming you again in the future. Kindest regards, Yenny Souto Lopez General Manager

"Excellent Stay, Highly Recommended"

5
18/11/2016

Excellent Hotel, very clean and pleasant staff. Recently redone. Small hotel with recently refurbished rooms. and close to transportation. I would definitely stay there again and recommend to others. The room was larger than most hotels in England. Walking distance to Hyde Park, Underground/subway and Express train to Heathrow. I stayed on business and would use when I visit London for pleasure

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for your feedback. As you well mention in your comments, our hotel has been recently refurbished. We are glad to know you liked the room. We are also very happy to hear you found the hotel to be clean and the Staff to be pleasant, as it always is in the Delmere. Our aim is to make our guests feel like at home. Thank you for recommending us to others. We look forward to welcoming you again soon. Best regards, Yenny Souto Lopez General Manager

"Best Hyde Park and Paddington Hotel"

5
14/11/2016

I stayed here and loved the professionalism and friendly attitude of front desk staff. Specially Simonetta and Silvia. The hotel is super clean and close to Hyde Park and Paddington train station. Due to location and fantastic staff I rebooked and stayed a separate night after coming back from Devon.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for your feedback. We are glad to hear you enjoyed your stay with us. On behalf of Simonetta and Silvia I would like to thank you for your kind compliments. This means a lot to them and serves as an example to the rest of the team. We look forward to welcoming you again soon. Sincerely, Yenny Souto López General Manager

"Very clean and excellent small hotel near Paddington station"

4
09/11/2016

For those intending to leave by train or have just arrived by train at Paddington, this is an excellent small and very clean hotel. Offering Bed and Continental Breakfast, it provides small bedrooms with all that one requires in as small a room as possible!

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our property. Your business is very important to us and we value your feedback. We are glad to hear you enjoyed your stay at the Delmere Hotel and we look forward to welcoming you again soon. Sincerely, Yenny Souto López General Manager

"weekend break"

5
07/11/2016

This is the second time I have stayed at this hotel, and I will be back again. It is an easy walk from Marylebone train station, just round the corner from Paddington tube. Staff are friendly and helpful, handled check in and out very efficiently.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for writing a review about your recent stay at our property. We are happy to hear you have enjoyed every stay at the Delmere Hotel and we look forward to welcoming you again soon. We appreciate your loyalty to our brand. On behalf of the personnel I would like to thank you for your kind words towards the Reception Team. Regards, Yenny Souto López General Manager

"Really good hotel downtown London"

5
02/11/2016

I have stayed there a couple of days, really good hotel! Great room, modern decoration, modern bathroom with rain shower! It was a great sensation to take a rain shower after a busy day travelling! Great friendly staff, always ready to help and give good city tips! A really small walking distance from the Paddington metro station and located on a quiet street! I highly recommend!

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for writing a review regarding your recent stay at the Delmere Hotel. We are glad to know you liked the hotel, the décor of the room, the rain shower and the city tips given by the Staff. We look forward to welcoming you again in the near future. Thank you for recommending us to others. Best regards, Yenny Souto López General Manager

"Great location, friendly staff"

4
31/10/2016

We stayed for a couple of nights while in London and enjoyed it very much. The rooms are small by American standards, but is very well appointed. The elevator is delightfully tiny! The hotel is a part of a large row of several small hotels that are attached. The area itself is very touristy and international. The hotel is conveniently located between the Paddington Station and Hyde Park. Aside from Paddington, there are a couple of other Underground stations within walking distance. Would recommend.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our property and for recommending us. Your business is very important to us and we value your feedback. We are glad to hear you enjoyed your stay at the Delmere Hotel and we look forward to welcoming you again soon. Sincerely, Yenny Souto López General Manager

"A brief stay"

4
25/10/2016

From the time we entered the hotel we were impressed by the helpfulness of staff. We were able to get into our room early, a room which was small but clean and adequate for our needs. On checkout we experienced the same degree of courtesy and would certainly stay here again.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our hotel after your recent stay with us. I am very delighted to read you found the Staff to be helpful and courteous. We look forward to welcoming you again soon. Sincerely, Yenny Souto López General Manager

"Fine stay, but poor customer service in the end"

1
17/10/2016

I stayed for one night at the Delmere. It was a single bedroom. Small, but clean. Very modern looking. The price was okay. The bed was comfortable. It's a good place, should you be traveling to London by yourself. But personally, I left an item in the room, and they did little to help me retrieve it. I left a sweater on the chair. I called and asked about it and was willing to come pick it up, but I was simply told it wasn't there and that I should call back the following day to ask the housekeeping services. It's not a question -- I know exactly where I left it. If they don't know where it is, it was either taken or discarded. I also understand that leaving an item was my mistake, but from a customer service perspective, I had made it rather clear that I was leaving London that day and that calling back the next day would be useless to me. It shouldn't be my job to call back the next day. Good customer service means when they locate the item, they let me know they've found it. I suppose I'll have to go sweater shopping now.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our property. We are glad to hear you liked the hotel and the comfort of the bed. I would like to explain that our procedure for lost property is for the hotel to contact the guest the same day the housekeeping department notifies us about it. Every time someone leaves something behind we send an email or call the guest to make them aware of it and if they have already left London, we can arrange to send the item by post. Unfortunately in this occasion we did not find anything, hence the reason we did not contact you. I have talked with the housekeeper and chambermaid myself and no sweater was found in the room you stayed in. Please do not hesitate to contact me on +44 (0) 20 7706 3344 should you have any further queries. Best regards, Yenny Souto Lopez General Manager

"Good value, good location"

4
16/10/2016

I stayed in a "standard single" for 8 nights, small by US standards but not by European. Don't know if I could have handled a "cosy single" that long. It was clean, comfortable, and quiet enough on the ground floor. Bathroom was tight but adequate. I had breakfast just once, perfectly good continental buffet but there are better values a block away on London St. Friendly and helpful desk and breakfast-room staff, and I liked the coffee next to the lobby. Only drawback was internet access -- weak and irregular wifi signal, plus a house computer downstairs that wouldn't go to common sites like Hotmail or British Airways because of "problems with security certificate." When I complained about being unable to print a boarding pass, they comped my one breakfast and said they'd let the manager know. Very well located a few minutes from Paddington, and a few minutes the other way from Lancaster Gate tube. Lots of OK food options and convenience shopping nearby.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to leave your feedback after your recent stay in our hotel. Regarding the room size, as you mentioned in your comments, it may be small by US standards, nevertheless this is the average room size in the UK and Europe. We are glad to hear you found the room to be comfortable, clean and quiet. We are also happy to know you liked our Continental breakfast and the fact that you think the staff at the front desk and breakfast room were friendly. Concerning the Internet, I would like to apologise for any inconveniences caused during your stay. We have informed the IT support and they are checking the signal in all our rooms to make sure this is not an issue for other guests in the future. They are also looking into the business centre computer regarding the security certificate. Some webpages will continue to be blocked for security reasons, but email or airline websites should be available. If you would like to discuss any of the points mentioned above, please do not hesitate to contact me on +44 (0) 20 7706 3344. Best regards, Yenny souto Lopez General Manager

"great hotel in a decent location"

4
14/10/2016

Chose this hotel on the basis I trust Bestwestern. Hotel has recently been refurbished as all rooms, if slightly small, were well appointed, clean and modern. Cant' fault the place and the staff were very good too. Its a 5 min walk to Paddington Station which is also very helpful. My only small criticism would be the size of the bed...it was a double but I really missed my king size!

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our property and for trusting the BEST WESTERN brand. We are glad to hear you liked the hotel, its location and our helpful Staff. Please note that we also have king rooms with king size beds available in our hotel. For more information, do not hesitate to visit our website or call the hotel directly on +44 (0) 20 7706 3344. We look forward to welcoming you again to The Delmere Hotel in the future. Best regards, Yenny Souto Lopez General Manager

"Excellent"

5
11/10/2016

Wanted a hotel close to everywhere at a reasonable price and this was perfect. The hotel itself is presented lovely and our room was perfectly laid out and modern with a brilliant bathroom. highly recommended!

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review the Delmere Hotel. We are glad to hear you had a pleasant stay with us and that you would recommend us. We look forward to welcoming you again in the future. Best regards, Yenny Souto Lopez General Manager

"Holiday"

1
10/10/2016

Worst hotel I have stayed in and I travel all the time for a living. Terrible bed, room so small. Bathroom so small you can actually touch both walls at the same time. Management is terrible too. Elevator broke down on more than 1 occasion. The "Bar" advertised is actually just 2 stools at the front desk.Room service failed to make the room one day.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our property. We would like to apologise for not exceeding your expectations. Regarding the size of the room and bathroom, please note that we are located in central London and our building used to be a Victorian house, hence the reason the space is quite compact. Nevertheless, we have all the necessary features and amenities in the rooms to make our guests' stay as comfortable as possible. If you have some spare time, I would like you to read other guests' reviews on Trip Advisor to acknowledge one of the most common comments is how comfortable our beds are. All our bedrooms have the same type of mattress, so there is no difference in quality. Please note that all our rooms are daily cleaned and inspected by our housekeeper. If the housekeeping did not clean your room one of the days you stayed with us, it could have been because the "do not disturb" sign by the door was on. I am sorry to hear you did not like our bar area next to the reception. We offer a small selection of drinks and snacks that can be consumed at the bar or taken to the Hub area or the guest bedroom. It is true that our lift was out of order for a few hours, but fortunately this was fixed as soon as the engineer arrived. Please note that repairs sometimes take a bit longer than we would like to, but this is out of our hands, as we rely on other companies for big repairs such as the lift. Would you be so kind to explain what you meant in your comments when you said "Management is terrible too"? If there is something that can be improved we would like to know about it. We look forward to welcoming you again in the future so that we can provide you with a superior experience. Best regards, Yenny Souto Lopez General Manager

"Delmere Hotel"

4
09/10/2016

Helpful staff. Allowed early check in and looked after bags after check out. Comfortable, clean and attractive room. Nice ambience throughout hotel. Good shower. Close to Paddington station and Hyde Park.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our hotel. It makes us happy to hear you had an enjoyable stay with us due to the helpfulness of the Staff, as well as the comfort and cleanliness of the room. We look forward to welcoming you again soon. Best regards, Yenny Souto Lopez General Manager

"Best hotel I've stayed in London!!"

5
30/09/2016

Superb accommodation, double room is compact but has everything you need. Showers are awesome!!! So clean and tidy, staff are polite and helpful. Has simple touches that make a difference (USB ports at the sockets, dimmable lights). So quiet for it being a central location. I would definitely come back.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, We are glad to hear you had a pleasant stay with us. It makes us proud to hear you found the hotel clean and tidy. We strive every day to maintain our standards, as well as improving when necessary. As the hotel was refurbished about 18 months ago, it is very important for us to know what our guests think about the rain showers, mood lighting, etc. Thank you for your feedback! We would also like to thank you for your kind compliments towards the Staff and for considering coming back to the Delmere Hotel in the future. Best regards, Yenny Souto Lopez General Manager

"September stay"

4
27/09/2016

Beautifully decorated rooms, albeit a bit small. Some have limited storage space. Excellent location, close to all forms of transport. Close to a wide variety of eating establishments. But bring your own facecloth/flannel as they are inexplicably not provided!

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to write a review about your recent stay in our property. We are glad to hear you liked the décor of the hotel. Since the hotel was refurbished about 18 months ago, it is very important for us to hear your feedback! Please note that facecloths and other toiletries are available upon request from the reception desk 24 hours a day. This information is provided in the guest directory we have in each bedroom. We look forward to welcoming you to the Delmere Hotel in the near future. Best regards, Yenny Souto Lopez General Manager

"Amazing stay"

5
24/09/2016

There's really nothing not to like about this hotel. The check-in was swift and fast despite me arriving early. My room was already ready, and I got a street-facing room. I loved the high-tech and eco-friendly electronic switches. Couldn't stop playing with them for a while hahah! Front of house staff are so friendly and polite and they just put me at ease right away, I also spoke with the lady housekeeper, friendly lady! The bed was so comfortable and extra pillows of various sizes kept me tucked in for a good rest. Free coffee, tea, cappucino and ice in the lobby lounge where you can help yourself. Breakfast at LG, did not have that as I prefer to have breakfast like the locals do. A perfect end to my first UK holiday.. Will definitely be back again, to this particular hotel.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Customer, We appreciate you have taken some of your valuable time to write about your stay in our hotel. We are glad to hear our Staff made you feel comfortable and welcome, providing you with a pleasant stay while visiting London. Likewise we are pleased to hear you liked our complimentary tea, coffee and ice facilities in the Hub area. We look forward to your next visit. Best regards, Yenny Souto Lopez General Manager

"Tiny room..."

3
20/09/2016

This is a decent hotel and close to many restaurants and subway. Unless you like to stay in a closet avoid the "cosy" single room. If you want to open your suitcase you'll have to take up your small single bed. There is no other place because the room is so small. The staff was excellent and quite polite. I'm not complaining but if I had another chance I'd book a larger room.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for reviewing our hotel after your stay with us. We appreciate your kind compliments towards the personnel. It is our aim to make our customers feel at home and help them with any queries they may have. I would like to explain that our rooms are compact, but there is a difference between a cosy and a standard room, as well as the king sized bedroom which is the largest we have in the hotel. If you have any questions about the room sizes, please contact our reception team on +44 (0) 20 7706 3344 or via email: [email protected] We look forward to welcoming you again in the future. Regards, Yenny Souto Lopez General Manager

"Clean, modern and good location. But expensive. "

3
20/09/2016

I felt this was a nice clean and modern hotel in a good location near to paddington, which can be a bit hit or miss in my experience. It was overpriced in my opinion and just a few inexpensive additions would have made a massive difference. The breakfast was very poor with croissants in cellophane, only sliced bread, very little choice and average coffee. It's clear from the size of the dining room that breakfast isn't a big deal as there's only 10 tables. But judging from the styling it's got aspirations of a stylish/boutique hotel yet the breakfast is poor. If you have £9 in your pocket you'd get a better breakfast for less money at Pret in Paddington station. A fresh loaf, some fresh pastries...it's not much to ask for £9?? In the rooms a small bottle of complimentary water would be a nice touch as my room was very warm through the night. Nice shower, comfy bed, quiet rooms and modern tv so no complaints about the bedroom.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for reviewing our hotel after your stay with us. We are happy to read your comments about the cleanliness of the hotel, its good location, the nice rain shower and the comfort of the bed. This means you had a perfect night sleep. I would like to explain that our breakfast offers a wide range of products, including freshly baked croissants and bread rolls, premium quality coffee, teas and hot chocolate, various types of fruits, jams, cheeses, ham, sliced bread, juices and cereals... Regarding the temperature of the room, please note that every bedroom has a control panel by the bedside table where each customer can adjust the desired temperature, bot hot and cold. Do not hesitate to contact me on +44 (0) 20 7706 3344 if you would like to discuss any of the points raised above. We look forward to welcoming you in the Delmere hotel again in the future. Regards, Yenny Souto Lopez General Manager

"Not really a Best Western, sadly"

3
19/09/2016

Quick London trip so I wanted to get in and out as easily as possible (5 minute walk from Paddington/Heathrow Express). It is affiliated with Best Western but it is really the boutique Delmere Hotel, in the middle of a bizarre row of 20-30 identical small hotels. As my partner ended up staying with me, I switched to a King Room. The bedroom size was fine for what it is, but the bathroom was a horrible tiny closet. I honestly would have happily given up space in the bedroom for enough space in the bathroom to let's say, dry off after a shower. At the least they could put in a small shelf for toiletries or more than one hook for the towels. The BW touches seemed to be the technology - touch lighting/climate control and smart tv, but the A/C did not work too well. No complaints about the staff, they were very pleasant and efficient. We cut our stay short as we honestly did not like the Paddington neighborhood at all. Plus cleaning left a surprise for us - a full garbage bag lying on our bed (we had a good laugh at that one). I have stayed at Best Western in comparably large and expensive cities like Tokyo and Sydney, and this just wasn't a Best Western.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our hotel. We are happy to hear the Staff were pleasant and efficient. First of all, I would like to explain that even though there are many hotels in Sussex Gardens, they are not identical. All of the properties are very different from each other in size, décor and standards. What we have in common is the good location, with Hyde Park and Paddington station within a 5-minutes' walk, with a direct train to Heathrow airport in just 15 minutes. Furthermore, Paddington is a quiet, safe and clean area; very well connected by train, buses and underground. Concerning the issue you mentioned in your review, please note that I will speak to the housekeeping team to investigate this matter. If rubbish was left in your room after cleaning, I would like to apologise for it. We will make sure this does not happen again. I am sorry to hear the bathroom was too small for your needs. All our bathrooms have a shelf and a towel hook, as the Best Western guidelines mandate. Nevertheless, we will take your feedback into consideration for future improvements. Regarding the A/C, please note that every bedroom in the hotel has as control panel next to the bedside tables, allowing customers to control the room temperature by themselves. If you could provide some more details about this, I'd be happy to pass them onto our maintenance department. Concerning the brand, please note that every Best Western hotel is independently run and own, meaning each property has its own "personality". The Delmere Hotel has been part of the BW chain for more than 25 years and we are very proud to say we have successfully passed all our annual inspections, including the one we had 2 weeks ago, for which we got the maximum possible score of 1,000 points. This is just the proof that our hotel is up to the standards and its staff strives to improve our service every day. If you would like to discuss your review in further detail, please contact me on +44 (0) 20 7706 3344. Regards, Yenny Souto Lopez General Manager

"Great hotel but don't bring vehicle"

4
11/09/2016

We booked this hotel on hotels.com which led us to believe there was parking. There is no real parking but there is an NCP carpark not far away. Not really a problem but be aware. This is a lovely hotel with friendly and helpful staff. The girl on reception was outstanding and went beyond to help me with my numerous bags while my husband parked the car. Breakfast is extra but worth it as it is very nice. The room is very comfortable with all mod cons and the A/C worked well and with little noise. The bathrooms are tiny however and difficult to dry and dress in so may prove difficult for friends travelling together but ok for couples. We had the business centre outside our room and the phone rang at 4am which disturbed us. A little annoying. Other than that we were very happy with our stay and will be back. It is in a great area close to Hyde park.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay with us and that you consider coming back in the future. Regarding the car park, please note that we have two car parking spaces available at the hotel on a first come first serve basis. The car park costs £15.00 per night. If on the arrival day our car park is full, our reception staff will direct the guest to various car parks nearby within a walking distance from the hotel. We appreciate your kind compliments towards the Staff, we are happy to help our customers with any queries they may have. Concerning the noise coming from the telephone in the business centre, I would like to apologise as that phone is meant for guests to call reception in case they need help. Only the personnel knows the extension number, so it could have been a guest who made a mistake when dialling. We look forward to welcoming you again to the Delmere Hotel. Best regards, Yenny Souto Lopez General Manager

"Modern, clean, well-situated, small"

5
08/09/2016

So clean, remodeled in 2015, kind of tiny, but totally functional. Right around from Heathrow Express and Paddington Underground Station. Also a fifteen minute walk from Oxford Street Shopping. Bed was comfy.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our hotel. We are glad to hear you found the bed to be comfortable and the location very convenient for your needs. We look forward to welcoming you again to the Delmere Hotel. Best regards, Yenny Souto Lopez General Manager

"London weekend visit"

4
06/09/2016

We had been invited to an event so thought we would have a long weekend in London. As we would travel by train to Paddington I looked at the Best Western hotels and chose the Delmere in Sussex Gardens within walking distance of the station. We arrived mid morning on a Saturday at the hotel where we were welcomed by very helpful staff. The hotel had recently been refitted and was ideal for our visit with easy access to the tube, bus and taxis.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear customer, Thank you for reviewing our hotel after your recent stay with us. We are glad to hear you enjoyed your stay in the Delmere due to the welcoming and helpful Staff, as well as the proximity of the hotel to Paddington station. We look forward to welcoming you in the near future. Best regards, Yenny Souto Lopez General Manager

"Much better now"

5
05/09/2016

I've previously written a poor review this hotel due to a few issues I have previously had. I am now happy to say the hotel has rectified the issues I previously had and is now one of my favourite hotels in London. Rooms are to a high standard and include smart features like USB charger sockets, air con and lighting controls. I'd stay here every week if I could, but the price fluctuates quite a lot and is sometimes fully booked. Please note, if you book on a company credit card, you have to go through a separate validation check, which involves getting paperwork signed by the credit card owner.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, We would like to thank you for writing a review about our hotel after your recent stay with us. We are glad to hear our hotel is one of your favourites in London. Please note that our rates change according to availability and season, but if you book directly with us we can always offer you a discount on the best available rate. As you mentioned in your comments, when a company wants to pay for a guest and the credit card holder is not present at check-in or check-out time, an authorisation form has to be filled in. This procedure is to avoid frauds. We look forward to welcoming you again soon. Best regards, Yenny Souto Lopez General Manager

"Great location, small rooms"

4
04/09/2016

The largest room they offer had a single 50cm window, part of a quite small room. I expected a lot more for the price of £240. The room was rich in technology, very clean, and the staff is very friendly. It is located a couple of streets from the Paddington station making it an ideal connection to Heathrow.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear customer, We hope you had a safe journey back home. We are sorry to hear you found the room to be small for the price you paid, but please note that we are in central London and in very convenient location to take the Heathrow Express or Heathrow Connect trains to the airport. It is very important for us to get a feedback regarding the cleanliness of the hotel and the friendliness of the Staff, as those are the two most important areas in which we strive to improve every day, making our guests feel as if they were at home. Thank you for appreciating our hard work. Best regards, Yenny Souto Lopez General Manager

"Nice location but room too small"

4
30/08/2016

Nice location: central london and near main train station / underground station. I would say it is 20-25 min from London Heathrow airport. Unfortunately, the room are really small regarding the price paid. I felt like being in a sardine can: when i open my luggage i cannot open the door anymore. Good point: there is not so much noise and so we can sleep well after a long journey. Staff is very friendly.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear customer, We hope you had a safe journey back home. We are sorry to hear you found the room to be too small for you. Please note that you stayed in one of the biggest single rooms we have. Nevertheless, we also have double and king size bedrooms which are much more spacious. I would like to specify that the Heathrow Express train takes 15-20 minutes from Paddington (depending on which terminal you are flying from) and about 35 minutes if you take the Heathrow Connect train. On behalf of all the Team I would like to thank you for your kind words towards the Staff. Best regards, Yenny Souto Lopez General Manager

"Ultra modern, small but OK"

5
23/08/2016

This is close to Paddington station in a quiet and leafy location. A great deal of thought has gone into the layout with space saving features and with a focus on environmental sustainability. GOOD Very friendly staff will try their hardest to help. Ultra clean Excellent price for central London (UNDER NINETY) Everything in room is controlled from central control panel on wall by bed. Air con works Free WiFi works Comfortable bed Very quiet with perfect nights sleep. Auto LED lights with excellent lit mirrors etc. COULD DO BETTER Breakfast is good if you like cold cuts and fruit but for nine pounds that is expensive. There is a Garfunkel's a short walk away that does eggs Florentine with coffee and juice for the same price. The swanky control centre in the room has an illuminated display with 9 lit symbols. There are two of these plus illuminations on the TV which add up to a lot of light pollution when trying to sleep. The room is small (see pic) but just adequate to sleep in. You would not want to spend a week here. You get what you pay for! I will come back.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, We hope you had a safe journey back home. On behalf of the Team I would like to thank you for your feedback and your kind compliments towards the Staff. It makes us happy to acknowledge you liked the design of the room, the comfort of the bed, the cleanliness, the location of the hotel and the free high speed Wi-Fi. Regarding breakfast and the illuminated panels in the room, we will be using your feedback to implement improvements in the future. We look forward to welcoming you again soon. Best regards, Yenny Souto Lopez General Manager

"Clean & Convenient"

3
18/08/2016

I had a quick overnight stay in London and wanted to enjoy the City but, be an easy train ride to Heathrow airport. The Delmere suited this criteria well. The hotel is a few blocks from Paddington station & the Heathrow Express train. The room was clean and the staff helpful and friendly. Perhaps my only complaint was that the room was very small.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, I would like to thank you for taking the time to write about your recent stay with us and for your kind compliments towards the Staff. We would also like to thank you for mentioning the cleanliness of the room. It is our aim to always keep our high standard level of service and it makes us proud to know our customers acknowledge it. Regarding the size of the room, please note that our hotel is located in a Victorian house and, as most of the hotels in Sussex Gardens our rooms are compact. We look forward to welcoming you again in the near future. Best regards, Yenny Souto Lopez General Manager

"Great budget hotel"

5
16/08/2016

First of all, when I have rated this with five stars it's not to indicate this is a five star hotell, but it is an excellent budget hotel in terms of service, location and quality of rooms. I stayed one night in connection with a fotball match. Arriving on an early morning flight on a Sunday, I didn't expect the room to be ready, but the friendly and service minded hotel staff was very helpful and managed to get me a room pretty quickly. They also gave me the option to wait for a bigger room, which I declined since my priority was to dump my bag and get ready for the match. The room was small, as staff had warned me. But it was big enough to stay the night, and functional with a bathroom, desk and nice and comfy bed. The room was recently refurbished and pretty nice I must say. Wifi worked flawlessly, allthough maybe not fast enough for streaming videos. The location just a short walk away from Paddington makes it ideal if you have an early morning flight out of Heathrow.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our hotel. We are happy to hear you had a pleasant stay with us and the fact that you liked the hotel and its features, as well as the professionalism of our Staff. We look forward to welcoming you again in the future. Best regards, Yenny Souto Lopez General Manager

"Great newly refurbished hotel close to Paddington"

5
15/08/2016

I come to London every couple of months and find staying close Paddington Station very practical. It's where the Heathrow Express arrives and the Central London is quite close (Hyde Park is just 5-7 minutes away). Having stayed at a few hotels in the area, I can definitely say the Delmere is great choice! Here's why: 1. Location - Sussex Gardens is the street filled with hotels and Delmere is one of them. So location is a plus. You can get more central, but would probably have to pay more. 2. Room The room is not particularly large, but the layout is excellent (mine was 405). Everything is new, the design is fresh and low-key, sensor controls for almost everything (incl. shower) add a touch of modernity. 3. Service I asked for a quiet room and the receptionist responded by giving be a room on a top floor facing the backyard. It's a plus given the fact the Sussex Gardens can be noisy with trafffic. 4. Inside the room Everything I needed was here including a kettle with tea and a couple of cookies. 5. Price. The price was quite adequate (ca 100 pounds). Even if some hotels around are 10-15 pounds cheaper, I'd choose this one - it feels very new and comfy.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, We would like to thank you for your feedback. It makes us glad to hear you like our hotel because of the proximity to Paddington Station, the layout of the room, the design, the rain shower, the quietness of the room you were allocated in, the complimentary tea and coffee facilities and also because we are good value for money. We look forward to welcoming you again soon. Best regards, Yenny Souto Lopez General Manager

"Terrible hotel"

1
14/08/2016

This hotel does not follow Best Western rewards or Elite benefits , I am a diamond/ platinum member but they do not upgrade according to the program. The bed in our room is so bad we can not sleep it without waking up in pain.elevator not working 3 floors can be a long hike . We will not stay here again.... Ever, Do yourself a favour and find another spot there are a lot of other options in this block.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for writing about your recent stay at our property. First of all, I would like to explain that the BEST WESTERN loyalty programme policy says that a guest may be upgraded if there are any rooms available on arrival. Unfortunately the day you checked in we were fully-booked, hence the reason we could not upgrade you. Regarding the comfort of the bed, please note that all our mattresses are of a high quality. All our rooms have the same type of mattress and they were all bought a year ago when we fully refurbished our hotel. I kindly ask you to read other guests' reviews on Trip Advisor and you will see that everybody mentions how comfortable our beds are. I would also like to explain that unfortunately we had to put the lift out of order for a few hours so that the engineer could replace one of the electronic parts and test it to make sure it was working properly after a fault. I apologize for the inconveniences this may have caused you. Sincerely, Yenny Souto López General Manager

"A great choice"

4
05/08/2016

The BW Plus Delmere Hotel is a great place to stay in London. The rooms are comfortable and well appointed. The staff are helpful and professional. The hotel is well located being close to transport hubs and a good choice of restaurants. I would highly recommend this hotel.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you very much for taking the time to review our property. We are glad to hear you had a pleasant stay with us due to the comfort of the room, the good location of the hotel and the helpfulness of the personnel. Thank you for recommending us. We look forward to welcoming you again in the future. Best regards, Yenny Souto Lopez General Manager

"Stylish, but minimal"

3
30/07/2016

Stayed in a "cozy" single for two nights, selecting the place for the proximity of Paddington station. The room was very clean and functional, but the room I was assigned was tiny and I kept hitting the wall (and getting scratches) when moving inside the room avoiding my big suitcase on the floor. It seemed that it was only mine which had small size on the same floor, so if I was in a different room, the impression may have been very different. The breakfast was unfortunately not impressive.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our hotel. We appreciate your feedback and will be using it to implement improvements for all our guests in the future. Regarding the room size, please note that a part from cosy single rooms, we also have bigger rooms which may be more suitable for your needs. Please contact us for more information before booking again with us. You can contact us via email on [email protected] or telephone on +44 (0) 20 7706 3344. Best regards, Yenny Souto Lopez General Manager

"Little gem"

5
30/07/2016

Fantastic little room. All mod cons. Brilliant location near station and Hyde park. Very comfortable bed Perfect for our concert overnighter. Didn't have breakfast but was offered at reasonable price. Would definitely recommend and will definitely stay again!

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear customer, We would like to thank you for sharing your opinions about your stay in the Delmere Hotel. We are happy to hear you enjoyed our comfortable bed and the location of the hotel. Thank you for recommending us to others. We look forward to welcoming you again soon. Best regards, Yenny Souto Lopez General Manager

"Lovely hotel"

5
26/07/2016

We stayed 11th-14th July. The staff were really lovely and nothing was too much trouble for them. Offered help with attractions and maps. The room had everything we wished for including a lush shower. Had a wedding proposal on the first night (very exciting) and the staff left a card and chocolates for us in the room which was a lovely touch. We paid for breakfast but didn't take it as there were may eateries close by. We would certainly return to this hotel and recommend it to friends and family. Thank you for a great stay.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. On the first place we would like to congratulate you once again for your engagement!! We are pleased to hear you liked the card and chocolates. Thank you for your kind compliments towards the personnel and for recommending us to family and friends. We look forward to welcoming you and your future husband again to the Delmere Hotel. Best regards, Yenny Souto Lopez General Manager

"Best bang for your buck!"

5
26/07/2016

This hotel checks out all of the boxes! No reason why I wouldn't stay there again! Everything from the check-in to check-out was pleasant and easy. It's just steps away from the Heathrow express and super close to bus and metro stops. Restaurants are plenty on the street perpendicular to the hotel. - Great location - Attentive staff - Clean - Good value!

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our hotel after your recent stay with us. It makes us proud to read your comments and acknowledge your satisfaction with our property due to the friendliness of the Staff, the cleanliness and good location of the hotel. We look forward to welcoming you again soon. Best regards, Yenny Souto Lopez General Manager

"Good place"

4
24/07/2016

This hotel is in perfect location a few minute from Paddington station. In viktorian styled house. So rooms is small but clean. For small stay is suffice. Queen bed is smaller. Breakfast is poorer than other hotels in London but too sufficient.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you very much for reviewing our property. We are glad to hear you had a pleasant stay with us due to the proximity of the hotel to Paddington Station and the cleanliness of the room. If you would like to discuss your stay in further detail, please do not hesitate to contact me on +44 (0) 20 7706 3344. We look forward to welcoming you again in the future. Best regards, Yenny Souto Lopez General Manager

"Great Location and Economical!"

4
13/07/2016

I booked this hotel last minute, and I needed a place close Paddington Station, to take the Heathrow Express back to the airport early the next morning. Plus, you can get anywhere in London from Paddington. Room was small by US standards, but i was traveling solo, so not a problem. I can imagine if you have a lot of luggage, it might be a problem, as the elevator is tiny. Linens were fresh and clean, bathroom and shower were great and complimentary tea/coffee/hot chocolate and shortbread cookies were provided daily. Front desk people were helpful and really no complaints at all. I did not have a chance to try the hotel breakfast or bar. I definitely would stay here again!

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our property. We are glad to hear you had a pleasant stay with us and we look forward to welcoming you again in the near future. Best regards, Yenny Souto Lopez General Manager

"Can't fault it !!"

5
13/07/2016

We chose this hotel due to the proximity to Hyde Park, only a 10 minute walk. Also 10 minute walk to Oxford Street and 5minutes from Paddington underground. Rooms are on the small side but not a problem as they are very comfortable with climate control touch lighting, safe,hairdryer, shampoo and soap dispensers in the shower. Continental breakfast was excellent also during the day there were free tea and coffee in the pod. In the surrounding area there are plenty of cafes and restaurants. I would definately choose to stay here again.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you very much for reviewing our hotel after your recent stay. We are happy to hear you liked our rooms, amenities and breakfast, as well as our complimentary tea and coffee available from the Hub area by the reception. We look forward to welcoming you again soon. Best regards, Yenny Souto Lopez General Manager

"Very small but but convenient to paddington"

3
06/07/2016

I stayed one night in this hotel. It's a quick walk from paddington to this long row of hotel options The delemere is just one of many small hotels in this street. It's convenient to Hyde park and Oxford street (all within a 1 km walk). staff were very helpful. The rooms are minute (as in very very small) and you can hear everything from the surrounding rooms so bring earplugs. The price seemed high for the setting and size. Good breakfast options around the corner for less than the charge of the small offerings at the delemere.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear customer, Thank you for taking the time to review our hotel. First of all I would like to thank you on behalf of the Team for your kind compliments towards them. We are glad to hear we were able to help you. Regarding the room sizes, please note that our property is a Victorian building, hence the reason the rooms are compact. Nevertheless, they have been designed to maximize the space and make the rooms very comfortable. In terms of pricing, please note that our rates vary according to availability and season. I am very sorry to hear you were disturbed by some other guests near you. We hope you consider staying with us again in the future. Best regards, Yenny Souto Lopez General Manager

"Good but read on"

4
05/07/2016

Staff, fantastic, nothing is too much bother for them. Location, fantastic 5 mins walk from Paddington train station ( and the underground railway) and 10 mins walk to Hyde Park. Fit and finish of the rooms amazing, all touch operated including climate control and at least 3 modes of lighting. Big smart TV with Iplayer and Youtube as well as the digital channels. Hair dryer, the biggest shower head I've seen in a while, good sound insulation, you'd think there was no one else in the hotel (there were) and clean. Reasonable rates. We didn't use the breakfast facilities as you can choose your cafe, restaurant, or brasserie from a long list, 2 mins away. The only two slight negatives are that the rooms are a bit small, compact as they call it and because of that I kept walking into a metal bracket by the bathroom, it's there to hold the hair dryer I presume. BUT, I didn't go to London to sit in a room, after three hectic days of fun, we came back each night to a comfy quiet air conditioned room and slept like logs. Check out the room size on booking if you like but use this hotel.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for reviewing our property, we value your feedback. After reading your comments we can acknowledge you had a very pleasant stay with us and that is very important to us. We hope you will come back and see us again soon. Sincerely, Yenny Souto Lopez General Manager

"Excellent Base"

5
05/07/2016

Stayed for a couple of days, we were visiting London for a concert in Hyde Park. Its been refurbished to a high standard, we had a king room, which was of a good size and although at the back of the hotel and only had a small window, the room was quiet. Its ideally situated to tube/railway stations. There is no restaurant facilities or plush spa's etc, there are some lovely restaurants and pubs close by (try the Victoria a Fullers pub around the corner-full of character and good beer and food), this hotel is a excellent place to stay, close to Paddington and a short stroll to Hyde Park, we will definitely stay at the Delmere again, really pleased we found this hotel.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear customer, Thank you for taking the time to review our hotel. We are glad to read your feedback and realise you had an enjoyable time here at the Delmere Hotel. We hope you will come back and see us again soon. Sincerely, Yenny Souto López General Manager

"Impressive for a simple place near a station"

5
30/06/2016

This tiny hotel is beautifully fitted out with modern and effective fittings. The control panels in the room were exceptionally user friendly - I especially liked the 2 buttons in the shower with pictures of a shower from the ceiling and a shower from the hand held spray. The staff were friendly and efficient. Breakfast was good value at £9. Ok, the coffee was out of a machine but for £9 you don't mind that. It is only a couple of minutes from the station. It is tiny and some of the rooms are off a tiny courtyard, which might be less good in bad weather. For a bed, shower and continental breakfast in a central location this would be hard to beat.

DelmereLondon, Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay with us. On behalf of all the Staff I would like to thank you for your kind compliments about the friendliness and efficiency of our personnel. Regarding the coffee, please note that we provide a high quality coffee. We buy the coffee beans and the coffee machine grounds it and process it as it would do in any well-known coffee shop. I am not sure what exactly you meant by "the coffee was out of a machine", as this is usually the way every coffee drink is made nowadays in any restaurant, bar, etc., so I would really appreciate if you could give me more details. This way you help us better understand our customers' needs, as well as improve our currently high standards of service. If you would like to discuss your review in further detail, please do not hesitate to contact me by email at [email protected] or by telephone on +44 (0) 20 7706 3344. Best regards, Yenny Souto Lopez General Manager

"Weekend in London "

4
27/06/2016

We stayed here as we were in London for the Saturday. Could not fault the hotel at all. Upon arrival we were told that we'd been upgraded and were also given a voucher for a free drink each! What a welcome! The room we had was on the lower ground floor, accessible by either lift or stairs. It was a good size. The bathroom was quite small and bijou! My husband is not a small man and he found it a little too small for his liking, it was fine for me though! The bed was really comfortable and we both slept really well. Breakfast was of the continental variety, no cooked breakfast, apart from eggs that were either pre boiled or you could boil your own. If you're coming to London and need a bed for the night this place ticks all the boxes. It's just round the corner from either Lancaster Gate or Paddington stations. Would definitely recommend this hotel.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to review our property. We are glad to understand you enjoyed your recent stay with us and we are happy you liked everything in the room. It is very nice from you to recommend us, we really appreciate it. We look forward to welcoming you once again at Best Western Plus - The Delmere Hotel. Kindest Regards, Federica Tedesco Duty Manager

"Good location, clean, modern "

4
26/06/2016

In good location near Paddington station, tubes, shops, restaurants and easy walk to oxford st Very clean and near. Updated modern facilities especially bathroom. Had a single room, Only issue is that it was very small, particularly bathroom. But still had everything you need. Helpful friendly staff

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Client, Thank you very much for your review about our property. It is really nice to acknowledge you enjoyed your stay in our hotel for the position and the modern facilities in the room. Regarding the size of the bathroom, I am sorry if it did not satisfy your expectations, as I said in previous comments our is a Victorian building so all the rooms tend to be compact but are all equipped with the necessary to make our guests' stay as much comfortable as we can. On behalf of all the team I would like to thank you for your kind compliments towards the staff, which I will kindly pass onto them. We hope you will come back to visit us soon. Best Regards, Federica Tedesco Duty Manager

"Clean, tidy, tech up to date, well located"

5
26/06/2016

Recently refurbished hotel, well priced and well located near Paddington station. I stayed in a Comfort Double which is the smaller one. The room was very small, but everything you need is there and thoughtfully laid out. Mood lighting, internet, aircon, safe, shower all up to date tech-wise and great. Bedside drawer too shallow and a waste of space though and one drawer in my room wouldn't close fully. Hotel lift is terrible. Takes an age to get to the top floor (used the stairs for going down) and actually broke on the day I checked out so had to use a staff member to lug 40kg of luggage down 8 flights of stairs. Sort the lift out, otherwise perfect.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much for your comment. The room you stayed in was a cosy double room, which is smaller than the standard double and as you mentioned in your comment, it is equipped with everything guest's may need and we are glad you enjoyed it. Regarding the drawer in the room, thank you for letting us know, I will double check to make sure it is closing properly otherwise I will refer to the maintenance to repair it. For what concerns the lift, I apologize if it was out of order but we had problems that day and all the morning the engineer was in the hotel trying to solve it. Nevertheless all the front desk staff is always more than happy to help our customers in case that any problems, like in this case the lift, happens. We hope you will come back to visit us soon. Best Regards, Federica Tedesco Duty Manager

"Great little hotel"

4
25/06/2016

This hotel is close to Paddington station and convenient for a stop over. It's clean, modern and ideal base. I would recommend this hotel if you just want somewhere of a standard, to put your head down after a busy day/night in London.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay with us due to the cleanliness and décor of the hotel. Thank you for recommending us. Best regards, Yenny Souto Lopez General Manager

"OK, but wouldn't stay again"

2
22/06/2016

Locations convenient to Paddington Layout is pretty funky; one room was up stairs located on the stair landing, only room there and we were in lower level. Bed was comfortable enough but bathroom smelled BAD..as in... Thames had backed up in shower BAD. AC controls on either side of bed; one side was inop. Called frt desk in morning to connect w rest of family to make sure they were up and took 3 tries to get receptionist to understand the simple request. Amazing to have service reps that aren't fluent in English.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regarding the smell in the bathroom, I will have to investigate with our maintenance team if there is any issue with the drain because we can assure you all our bedrooms and bathrooms are daily cleaned and inspected by our housekeeper, who would have informed us about any problems on the day of your arrival. Concerning the air conditioning, please note that all our rooms have control panels that operate the air conditioning, lights, etc. I am very sorry to hear it did not work during your stay. Would you be so kind to tell me if you contacted reception for assistance? From the reception panel we can also set up the temperature of each room as per our guests' requests. I would also like to explain that our receptionists are not native English speakers, but all of them are able to speak and understand English in order to communicate with our guests. If you could please let me know the name of the person you spoke to I will find out what happened. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 020 7706 3344. Sincerely, Yenny Souto López General Manager

"Good location - GREAT service!"

5
20/06/2016

We had an amazing experience with the BW Hotel Delmere. Good location and reasonable price was what we wanted - what we got was a modern, clean room with free wifi and amazing personalized service, from making the reservation (thanks for the personal note, Laura) to check in and check out, staff were friendly, knowledgeable and professional. Big thanks and we'll be back!

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to review our hotel. We are really glad to acknowledge you enjoyed your stay at our property. On behalf of the entire team, I would like to thank you very much for your kind compliments towards all the staff. We look forward to welcoming you again soon at Best Western Plus - The Delmere Hotel. Best Regards, Federica Tedesco Duty Manager

"Excellent Hotel - Highly recommend"

5
17/06/2016

A lovely little hotel in the Sussex Garden area. Very friendly and helpful staff. The room was exactly what I needed, clean, comfy and warm. Bathroom facilities excellent, a shower that actually wets you through. Great location. Highly recommend.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Client, Thank you very much for taking the time to review our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you again at Best Western Plus - The Delmere Hotel. Best Regards, Federica Tedesco Duty Manager

"No lift to go access #204"

1
16/06/2016

I stayed 16JUN16 only 1 night. Because difficult to go my room. My knee was bad condition,so l requested to change my room,although not full,they didn't.Later I checked this hotels available room... And I slipped and fell from the stairs. But inside room,everything was comfortable.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, We are truly sorry for your accident you have had by falling down for few steps and I would like to take the occasion to apologize. As you mentioned in you comment, the lift does not arrives exactly in front of room 204, but you will have to go 5 steps down as the room is located between floors. The reception staff kindly helped you with your bags to bring them directly into your room. Regarding the room move, please note that the front desk staff reported me the matter, and it is true that we did not have availability to change your room with another one, as in other twin rooms there were already guests inside. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Federica Tedesco Duty Manager

"Great!"

5
16/06/2016

We booked one night as we were going to a concert at Wembley. We got off the train at Paddington and the hotel is 5 mins walk away, perfect. We were greeted by very pleasant and helpful staff in a modern reception area and when we checked into our room we found it to be equally as modern, nicely decorated with a comfortable bed. The shower was superb and the size of room fine. Nothing negative to say about this hotel, I'd book it again.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to review our hotel after your recent stay with us. On behalf of the entire team, I would like to thank you very much for your kind compliments towards all the receptionist staff, which I will kindly pass onto them. We are very glad you appreciated our modern property, newly refurbished 1 year ago. We look forward to welcoming you again next time you will visit London. Kindest Regards, Federica Tedesco Duty Manager.

"Ok but beware if booking for business!"

3
16/06/2016

This hotel is good, clean in a convenient location. The problem was that we had booked two rooms for a business trip of 1 night through hotels.com with a business card. The staff that were checking in didn't have this card as they had not booked it and the receptionists said they couldn't check them in without alternative payment even though they had already pre-authorised the card (meaning they hold the money until check out as a deposit then release it 3 days later, standard hotel practice). They made out staff feel like criminals by suggesting they could have stolen a company card and booked the rooms...! Then asked for the full amount in cash?! They then asked us to email them a front and back photo of the company card which is totally unsecure and im pretty sure illegal - especially as they had already charged it!!! Overall the actual hotel was fine but this clear lack of training on pre-authorisation and card charging as well as business conduct means we wont be booking again.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Client, Thank you very much for you review. I would like to explain to you our policy with advance purchase bookings. When a guest book an advance purchase rate, meaning we collect the full amount payment at the time of the booking and it is non-refundable and non-amendable, we ask upon check-in to show the same credit card used for the booking. This is for security reason; in case that the guest and the credit card holder are not the same or the credit card is a corporate one, then we need to have an authorisation form from the card holder who will authorise us to collect the payment from that card. On top of this to be 100% sure it is not a fraud we even ask for a copy of the front and back of the card and the signature of the credit card holder. It is nothing illegal and we do not think your members of the staff are criminals, only we have this procedure to prevent us from frauds after it happened we have had in the past. Should you have any queries regarding the matter, you can contact me personally on 020 7706 3344. Kindest Regards, Federica Tedesco Duty Manager.

"Great Staff"

4
14/06/2016

I stayed here for three nights while on a business seminar! It was a great little find and the staff were very helpful and friendly! They also recommended a great Italian restaurant just around the Corner. Two thumbs up! Would definitely stay again

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much for your review about our property. I would like to thank you very much for your compliments towards the staff which you found to be very helpful and friendly. We really appreciated your comment and we are glad you enjoyed your stay with us. We look forward to seeing you again soon. Best Regards, Federica Tedesco Duty Manager

"Non cooperative staff "

2
13/06/2016

Conditions of room in basement is bad....insects and water noise inside the room...currently am staying....pls change my rooms....it is a request... i have been requesting for the same for last 3 days but in vain. The receptionist on saturday promised to change the room on monday...when we showed him insects....no one in this hotel is ready yo listen...request the senior management to give a look.

"The wife's birthday"

5
12/06/2016

I booked this hotel for my wife's birthday and what a treat it was! The room was more than comfortable and the staff were just lovely! We got upgraded to a king room and there was a card and chocolate for the birthday girl! Very personal and very kind! Would most definitely stay here again!

"A Great Stay"

4
12/06/2016

The BW Plus Delmere Hotel is certainly worth a visit. Its location is excellent with transport and a good choice of restaurants within minutes walk. The rooms are compact but perfectly adequate and they are well appointed with modern equipment. The staff are friendly and courteous. I would recommend this hotel to anyone.

"Beware of room 002! "

3
06/06/2016

Quiet street close to edgeware road and walking distance to Hyde park, Oxford street. Hotel clean and staff very friendly. However this is somewhere just to put your head down. There is a bar advertised on website but it is literally 2 stools at the reception. We were in room 002-first impressions- being in basement bathroom smelled of damp. Room clean and comfortable bed. However air con blows all the time even when you switch it off, fan is positioned right above the pillows so no escape! Room was very noisy anyway with air con and underground but last night furniture getting dragged along floor upstairs after 11 pm kept us awake until after midnight. No phone signal in basement and no where to go other than outside to make a call. I would book again but I would not stay in room 002!

"King room - Modern, classy, comfy"

4
03/06/2016

Had a very pleasant stay here over a 2 night stop. A very modern feel to the room and very tastefully designed. King room was a nice size, not massive, but you have enough space. Good walk in shower with a hand held shower head and a large fixed head from above. All light switches where touch buttons with a choice of 3 light settings, albeit my bedside light had no bulb but it wasn't really an issue for me. Big 42" tv on the wall which had iplayer and such like on it with facilities to mirror your phone through it, connect to blue tooth etc. Overall very happy with the stay, would definitely stay again if was in the area.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Your business is very important to us and we value your feedback. I am happy to hear that you enjoyed our modern and newly refurbished rooms, as well as for the 48" smart TV and the rain shower. We look forward to seeing you again, next time you will visit London. Regards, Federica Tedesco Duty Manager

"Very Good modern clean & centrally located hotel"

4
02/06/2016

I booked a King Room and was more than satisfied. The room size was ample, the design was nice & modern, the smart TV was huge, the bed & quilt was soft & good, there were more than enough pillows, the light switches were modern, beautifully designed & wonderfully high tech, the toilet and shower was excellent, the bath towels were plush and large, wifi was efficient, although each device required a separate password, and you have to connect everytime your device goes to sleep mode. Hotel is very close to Paddington station so it's perfect to take the Heathrow Express to the airport (only 15-20mins ride!). Lancaster Gate station a little further but a pleasant short walk away. Breakfast was average, & only continental, but there are other very good breakfast places nearby. The staff was friendly although not everyone really knew enough about London to give much tourist advice. Special mention to Eleonora who was wonderfully friendly, cheerful and helpful. And Federica for helping me reserve my room. My only grouse is minor; that's because I was on the first floor (I did request for a room with a large window, so they gave me that room) so it looked out on to the street and, even though the street was fairly quiet, and windows were seemed quite sound-proof, there was no privacy when the curtains were opened with full view from passersby . The walls are also a little thin so I could hear the chatter and movement of tables of whatever was next door early every morning. Fortunately it didn't last very long. Perhaps I'll try a room on the higher floors next time. But as I mentioned, they were minor problems compared to everything else, which made my stay at the BW Delmere an absolutely comfortable and happy one!

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Mr. Lee, Thank you very much for taking the time to leave a review about our Hotel. We are really glad you found everything as you expected and you were happy about our service. I would like to thank you for the compliments towards my colleague Eleonora, to me and all the front desk staff. It was a pleasure for us to help you. Regarding the room on the ground floor, please note that we have allocated you in there because you asked for a room with a big window. That is one of the biggest room in the hotel and has very nice big double glazed window. Next time you will come to visit us I would like to suggest you to request a room on higher floor, but be aware that the windows will be smaller. We look forward to welcoming you again soon at Best Western PLUS - The Delmere Hotel. Kindest Regards, Federica Tedesco Duty Manager

"Fantastic hotel and great location!"

5
01/06/2016

Myself and my partner booked this hotel from 27th to 30th May for the play off final at Wembley. We booked it last minute and I was surprised at how reasonable the price was. Granted, breakfast wasn't included, but we didn't mind. We arrived at 10pm to be greeted by two lovely members of staff who made us feel at ease and couldn't be more accommodating. The room and facilities were very modern and clean, the location was perfect, a 5-10 minute walk to Hyde Park, and a 3-5 minute walk to Paddington Tube Station, and all staff were polite and courteous. The only draw back was not being able to stay longer! I definitely recommend this hotel, but would probably say it's more suited for couples or business trips rather than families due to having basic facilities i.e no pool, garden and children's play area etc. However, I will be staying here again on my next trip to London!

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Client, Thank you very much for taking the time to review our property. We are really glad to acknowledge you enjoyed our recent stay with us and we are very happy to satisfied your expectations. On behalf of all our team I would like to thank you for your kind compliments towards the staff and the hotel in general, we really appreciated it. It is very nice from you to recommend us and we look forward to welcoming you again soon, next time you visit London. Best Regards, Federica Tedesco Duty Manager

"Great "

5
29/05/2016

Nice little hotel with comfortable well equiped (apart from no fridge which would have been good) rooms. Rooms are well decorated, clean and modern. The hotel targets the middle of the market and they do so successfully. Staff were friendly and helpful. Small lift and free coffee on offer is always well received.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to review our hotel. We are very happy to read you enjoyed your stay with us. On behalf of all the team I would like to thank you for the kind compliments towards all the staff and to the hotel in general. We look forward to welcoming you again soon at BEST WESTERN PLUS - The Delmere Hotel. Kindest Regards, Federica Tedesco Duty Manager

"Great hotel... Convenient, clean and comfortable"

5
25/05/2016

We stayed here for two nights and fond the staff very helpful and friendly. The location is great, especially as the hotel is not situated on a busy street. The rooms are bijou, but have everything needed for a pleasant overnight stay. Bathroom was spotlessly clean and very modern. The location is perfect for exploring all attractions, as well as having a selection of bars and restaurants nearby. Would definitely stay here again!

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to review our property. We are really glad you enjoyed your recent stay with us and we want to thank you for kind compliments towards the hotel and the staff. We look forward to welcoming you again soon at Best Western PLUS - The Delmere Hotel. Kindest Regards, Federica Tedesco Duty Manager

"Nicely Updated Hotel Located A Stone's Throw from Paddington Station"

5
21/05/2016

We stayed at this charming, recently renovated hotel conveniently located about a block and a half from Paddington Station. Upon our arrival the staff politely greeted us and got us squared away in a jiffy. Our double room was small and the bathroom was a bit of a tight fit (and I'm not a big person!), but the recent updates made up for it. Besides, when you're in London, you should be out exploring, not cooped up on your room. Although we didn't make any specific requests, our room was located on the backside of the hotel so if you are worried about street noise, you may want to request a room on the back of the hotel as the front faces a fairly busy street that might lead to noise congestion. Our room was spotless, not a crumb in sight. The bed and pillows were quite comfortable. We didn't hear any of our neighbors.The location is fantastic; only a block and a half away from Paddington Station. We generally use Paddington as our base in London so we can hop a train north to Oxford, one of our favorite cities in the world. Still, it's a great location to explore London from, and the recent renovations make this hotel a winner. Highly recommended!

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to review our property. We are really glad you enjoyed our newly refurbished hotel with very clean room and comfortable bed. On behalf of all our team, I would like to thank you for the compliments towards the staff, which I will kindly pass onto them. Regarding the room at the back of the hotel, please note that with our refurbishment we have changed everything in the building and we even have double glazed all the windows. This means, that even if your room is on the front of the building you will not hear any noise from the street. It is very nice from you to recommend us, we really appreciate it and we look forward to welcoming you again next time you will visit London. Kindest Regards, Federica Tedesco Duty Manager

"Great service and spotlessly clean"

4
21/05/2016

Yes, the rooms are small - you get what you pay for! With rooms in London going for anything from £100 to £10,000 a night you have to set expectations. This hotel had a perfect check in experience, they actually got me in very early in the day with no questions or extra costs. Room small, but enough room to sit at desk and work, and a great shower / washroom area. less than 5 minutes to Paddington station as well, loads of bars and places to eat in area.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our property. Your business is very important to us and we value your feedback. Thank you very much for your kind compliments towards the staff at check-in time and the hotel in general. We hope you will come to visit us again soon. Kindest Regards, Federica Tedesco Duty Manager.

"small rooms"

3
15/05/2016

Extremely small rooms for us. Location great for trains etc and shopping . Staff and cleanliness good just room size a problem .. Studio only it seems Ok for one but two this was just too small??? Breakfast was continental only but very good quality.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to review our hotel. We are glad you enjoyed the hotel for cleanliness, location and staff. Regarding the size of the rooms, unfortunately we are in central London and, as most of the hotel located in Sussex Gardens, our property is a Victorian Building so rooms tend to be compact, but they have all the comfort to make our guest's stay more enjoyable. It even depend from the type of room you book, as we offer different types with different sizes from the cosy single to the king. We hope you will come back to see us again soon. Kindest Regards, Federica Tedesco Duty Manager

"Great hohotel....London prices"

5
11/05/2016

Love the location and the hotel but don't expect a cheap bill. I was prepared to pay the price but if you're setting up a reservation you might get sticker shock! Very good pubs, breakfast places and fish & chip take aways nearby.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much to review our property. Your business is very important to us and we value your feedback. We look forward to welcoming you to The Delmere Hotel in the near future. Best Regards, Federica Tedesco Duty Manager

"Nice hotel, central location"

5
11/05/2016

This hotel was great. New modern rooms. Very clean. Walking distance from Hyde Park and Underground stations. Direct bus line to Piccadilly Circus that runs 24hrs. I would definitely recommend staying here. Staff is very helpful.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad to hear you enjoyed our newly refurbished hotel and thank you for the compliments towards the staff. We look forward to welcoming you again at The Delmere Hotel. Kindest Regards, Federica Tedesco Duty Manager

"I loved this hotel"

5
11/05/2016

I loved this hotel. To get the bad out of the way first, the room was tiny, the wi-if worked at the beginning of my visit, but not later, the air conditioning control in my room didn't work, and I had to ask the desk to turn it on. So, why five stars? Several reasons. First and foremost, customer service. The people at the desk could not have been more friendly and helpful. I arrived on the Heathrow Express at 7:30 a.m and went to the hotel to drop off my bags. I had no expectation at all of being able to check in that early. I just wanted to drop the bags and head out for a day of sightseeing. But the gentleman at the desk told me my room was ready, and I could go ahead and check in. Wow! Quite unexpected, and very nice to be able to clean up a little before heading out. The location of the hotel is perfect. Literally a 5-minute walk from Paddington Station, on a quiet street, close to Hyde Park, and lots of restaurants and pubs just around the corner. The room, though tiny, was clean, modern, and comfortable, with all the amenities. I can't say anything about the breakfast because I didn't take it. Breakfast was 9 pounds, and there were many cheaper options just around the corner. I would happily stay here again, and recommend it to anyone looking for a good hotel in the Paddington Station area.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, We hope you had a safe journey back home. We do apologize for the issues you had with the air conditioning; regarding the Wi-Fi it works always, the problem is that when you come back to the hotel you will have to access to the network again to be connected. On behalf of all the Team I would like to thank you for your kind comments about the hotel and the staff. We always try to do our best to accommodate guests in the room when they arrive before check-in time, otherwise, if we do not have rooms ready, we are pleased to let them keep their suitcases in our luggage room. We are very happy to acknowledge you enjoyed your stay with us and I would like to thank you very much for recommending us. We look forward to welcoming you again soon at Best Western Plus The Delmere Hotel. Kindest Regards, Federica Tedesco Duty Manager

"Great place to stay"

5
29/04/2016

Excellent modern hotel, small rooms but clean and very well appointed. Recently had a high spec re-fit. Great location, about five mins walk to either Paddington station or to Hyde Park. Loads of restaurants/cafe's and bars near by for drink or food. Helpful & friendly staff.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to review our hotel after your recent stay in our property. We are very glad to hear that you found the hotel to be excellent and the rooms very clean and appointed. As you mentioned, we recently have done a refurbishment, that is the reason why everything is modern and I-tech. On behalf of all out team I would like to thank you for your kind compliments towards the staff. We look forward to welcoming you again soon. Kind Regards, Federica Tedesco Duty Manager.

"A London hotel fit for 4 American Queens"

5
27/04/2016

I've told everyone about out delightful stay at Best Western's Delmere Hotel. From finding it online and checking in effortlessly 30 minutes later and much earlier than the posted check-in time, to the cute rooms with very sleek design including a rain shower, heated towel rack, touch light switches, and a big flat screen TV, to the breakfast room with complimentary coffees, teas, hot chocolate and snacks, we simply loved the hotel. We had reservations at another hotel but knew the minute we arrived that it wouldn't work. We took one look around the room and quickly left. And for the same price as that one room with 4 twin beds and one bath we were able to get TWO rooms at the Delmere. And the location! It was an easy walk to lots of dining options, to the Paddington Underground Station, to souvenir shops, to the hop-on/hop-off tour stops, 30 minutes from Heathrow, and on a block wth all very tasteful hotels (and several beautiful red photo-worthy telephone booths). Should I return to London I would absolutely love to stay at the Delmere again.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you very much for your kind words about the hotel. We are glad to hear you had a pleasant stay with us and we look forward to welcoming you again to the Delmere Hotel in the near future. Best regards, Yenny Souto Lopez General Manager

"JustForFun"

4
26/04/2016

Overall, The Hotel Delemere was very satisfactory. The location was extremely convenient to Paddington Station and getting back to Heathrow, and the service was very good. The only thing surprising was how tiny the size of the rooms were: literally, 11 feet by 12 feet including 3 feet for the bathroom width. Everything you needed was there but, in miniature. Like being on a cruise ship.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. Your business is very important to us and we value your feedback. Please note that our hotel is located in Sussex gardens and as most of the hotel in this area, our property was Victorian House in the past so the rooms tent to be very compact, but they are all equipped with all our guest's needs. The size of our rooms change even depending on the type of room you choose to book, as we have different from the cosy single to the king. We hope you will come back and see us again soon. Kind Regards, Federica Tedesco Duty Manager

"good hotel"

4
21/04/2016

l use this hotel every week when lm in london for work, it is very close walking distance to the paddington underground and to bars and resturants. the rooms are clean, have large flat screen tvs, comfortable beds and good showers what more do you need?

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to review our property. Your business is very important to us and we value your feedback. I am happy to hear that you enjoyed our 48” smart TV, the rain shower and the comfortable bed, as well as for the good location, only 3 minutes by walk from Paddington Station. We hope you will come back and see us again soon. Kindest Regards, Federica Tedesco Duty Manager

"Nicely refurbished and comfortable"

4
21/04/2016

Business stay of one night for a dinner in the City of London but needed to be close to Paddington for an early train. The hotel has been very nicely refurbished and has helpful staff, although their English was sometimes a bit hard to understand. I was booked into a "Small and Cozy" room which to be honest was as big as many standard rooms in other hotels. Comfy bed and nice quiet air conditioning. Free coffee in the lobby. Only downsides were that leaving around 0500 meant that I couldn't grab breakfast - there was no takeaway option, and that the top floor rooms seem to be close to the ventilation plant and there was a discernable hum in my room; noticeable at night when everything else is quiet, but I am a bit sensitive to noises like this. I will happily stay there again if I can get a room facing the rear and not on the top floor.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to leave a review about our property. We are glad to hear you enjoyed our newly refurbished hotel and thank you for the compliments towards the staff. Please be informed that even if our guests need to check-out very early in the morning, if their rate includes breakfast we arrange that to be taken away. In case that the breakfast is not included in the price we ask to the guests if they would like to purchase it as well and have some items to take away or to enjoy our free coffee and biscuits in the Hub area. The reason why we do this is because our night receptionist starts to prepare the breakfast only around 4.30 a.m. and that means at that time not all the buffet is set up and the croissants are not ready yet, so the guest will have less choice of items to take away. Nevertheless, we hope you will come back to visit us soon and we suggest you at the time of your booking to request a room at the rear of the building. We will try to do our best, however, requests are not guaranteed and subject to availability. We look forward to welcoming you again next time you visit London. Kindest Regards, Federica Tedesco Duty Manager

"London stopover"

5
20/04/2016

We thoroughly enjoyed our stay at the Delmere Hotel in London. Attentive staff and modern recently refurbished room. The hotel is situated within reasonable taxi distance of the central London attractions. Would definitely stay there again

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you very much for your review. We are glad to know you enjoyed your stay with us and we look forward to welcoming you again soon. Best regards, Yenny Souto Lopez General Manager

"Comfortable accomodations great location"

5
20/04/2016

Stayed for a week as London base. After a side trip to Scotland returned for last night in UK before departing for home. Chosen because of the location to Paddington with excellent availability to underground and rail services. Located on street of hotels in former Victorian homes. Completely remodeled with very modern rooms and amenities. Enjoyed the rainfall shower. The lift was located in the center of the building next to registration and opens on either side according to room location. I was only three steps when it arrived at my floor to my room. Very convenient. Staff very personable and helpful in recommending local restaurants. The breakfast room staff were particularly kind and it was a pleasure to see them each morning.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our property after your recent stay with us. We are happy to know you had a pleasant stay due to the rain shower, the helpful Staff and the good location of the hotel. We look forward to welcoming you again soon. Best regards, Yenny Souto Lopez General Manager

"Newly updated and looking good, super value and location"

5
18/04/2016

They closed and did a significant renovation in Q1 2016. I recently stayed and found they had done a great job. Large TVs, electronic controls, large towels and soft sheets. I'm not sure if they upgraded the windows as well but there was no road noise. They have a bar and continental breakfast available but there are many restaurants within easy walking distance. The updated rooms, together with the easy walking location, make this a great value. The staff is friendly and efficient. It is my favorite when I am coming through Paddington.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to review our hotel. As you mentioned in your comment we have done a refurbishment less than 1 year ago. We reopened to the public on the 1st May 2015. We refurbished the entire hotel, with new rooms more comfortable for our guests and even our windows are now double glazed so you can't hear the noise from the street anymore. As you said our property is located in a good area, Sussex Gardens, which is plenty of pubs, restaurants and bars where our guests can enjoy the evening out. On behalf of all the team, I would like to thank you for your kind compliments towards our personnel. We look forward to welcoming you soon next time you come in London. Kind Regards, Federica Tedesco Duty Manager

"Value for money, great night's sleep, minutes from Paddington"

5
14/04/2016

Two-night stay booked last minute. Opted for a 'cosy' room as I was only there to sleep and shower but was pleasantly surprised to get a room upgrade on check-in. Room was ground floor, behind reception and facing Sussex Gardens, but was surprisingly quiet apart from the occasional rumble of a passing tube train deep below! Very comfy bed, spotlessly clean room, compact but great shower + easy-to-use hi-tech room lighting/DND control. Loved the flip-out reading spotlight by the bed. The young man - a trainee, with no name badge - who was on duty when I arrived was super helpful and welcoming (and seemed to be managing the place on his own). Area has oodles of restaurants and coffee shops, and Paddington is a 4-min walk away. Would definitely recommend for a central, convenient, cosy and clean London stay.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to write a review of our property. We are very glad to read your comments about the hotel and acknowledge you had a pleasant stay with us. The hotel has been completely refurbished this year and your feedback is very important to us. I would like to thank you for your kind compliments towards our member of the staff, which I will kindly pass onto him. We look forward to welcoming you again soon. Kind Regards, Federica Tedesco Duty Manager

"ultra modern"

5
12/04/2016

only stayed 1 night for a brief 40th birthday trip to london. our room was ultra modern and everything touch screen! staff very helpful and a brilliant location for a choice of 3 underground stations. good restaurants and bars just around corner next to paddington station.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for reviewing our hotel after your recent stay with us. We are glad to hear you liked the hotel and most important, that the Staff was helpful to you. We look forward to welcoming you again soon. Regards, Yenny Souto Lopez General Manager

"Very clean and modern"

4
08/04/2016

Stayed here for one night in what was called a cosy double. It had obviously been recently refurbished and was very clean and modern, with eco friendly lights and shower controls. I did have a little problem with both my booking and the fact that the website implied that there was a room service facility but the staff handled this very efficiently and rofessionally. For the record the hotel does not have a restaurant or offer room service. The hotel is very close to Paddington station and does have a lift. I stayed on the ground floor towards the rear of the hotel, which was pretty quiet. The bed was comfy. There are also very high tech facilities in the room to stream from other devices etc but I did not use them. As always in London the room was quite snug. Breakfast was continental style but plentiful. Overall a pleasant experience and I would stay here again because of the convenient location.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, We hope you had a safe journey back home. It makes us very happy to hear you enjoyed your stay with us and the fact that you consider coming back to the Delmere Hotel in the future. As you mentioned in your comments, our hotel has been recently refurbished and we appreciate your feedback. We look forward to welcoming you soon again. Best regards, Yenny Souto Lopez General Manager

"Weekend Stay"

4
28/03/2016

Stayed here for two nights, our room backed on to the lift so first night a little disturbed, got used to it for second night. Shower was great, pillows quite soft but very comfortable. Would definitely stay here again.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for reviewing our hotel after your recent stay. We are glad to hear you would stay again with us. I am sorry you were disturbed by the lift. Next time, please be so kind to request a room away from the lift and, we will do our best to allocate you according to your preferences. Best regards, Yenny Souto Lopez General Manager

"Modern & Updated"

4
24/03/2016

Stayed here one night because it's close to Paddington and I was flying out of Heathrow the next day. It's just about 2 blocks from the station and easy to find. Typical Paddington tiny hotel in a row of similar places, but it's updated and modern (though my room was facing a courtyard so only had one tiny window and was very dark). Would stay here again - it was less than half the price of the Hilton Paddington!

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, We hope you had a safe journey back home. On behalf of all the Team I would like to thank you for your kind comments about the hotel. We are glad to hear you liked the décor of the hotel after the refurbishment which took place last year. Thank you for recommending us. We look forward to welcoming you to The Delmere Hotel in the near future. Best regards, Yenny Souto Lopez General Manager

"Would not recommend - better options in the area"

2
23/03/2016

Small hotel, unfriendly staff, very poor breakfast; Good quality of room fixtures and new inside overall but not everything is working properly, and in the same area there are plenty of other hotels to choose from with a better price/value ratio.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our hotel. We are sorry to hear you did not enjoy your stay with us. As you may know, most of the hotels in Sussex Gardens were Victorian houses converted into hotels, which means the rooms are compact and smaller than in new buildings. Regarding the breakfast, please note that we only offer Continental buffet breakfast, with plenty of choices to choose from. If you prefer English breakfast, our Staff is happy to give directions to the nearest café where you can enjoy it. I would like to ask you why you said in your comments the Staff is unfriendly. If you read some other reviews from previous guests you will see that most of them congratulate our personnel for their professionalism and good customer service. Would you please be so kind to explain what was not working properly? It is important for us to know about it so we can take action if needed. If you would like to discuss any of the points raised above, please do not hesitate to contact us directly on +44 (0) 20 7706 3344. Best regards, Yenny Souto Lopez General Manager

"London Hotel"

3
17/03/2016

Very clean, very stylish and excellently appointed rooms, but very lacking in amenities. The rooms were recently decorated, very clean and very quiet, with a large TV/entertainment system, but the hotel itself was lacking in communal areas, no restaurant or bar (despite the web site description), this actually being a few drinks in a cupboard behind reception. I was somewhat put off by my room being located in an annex which could only be accessed by going outside; it's a good job it wasn't raining! That said the staff were very professional and helpful.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for reviewing our hotel after your recent stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of all the Team I would like to thank you for your kind comments about the Staff and the cleanliness of the hotel. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 020 7706 3344. Sincerely, Yenny Souto López General Manager

"Would highly recommend"

5
10/03/2016

Love this hotel, always request to stay here, location is perfect - travelling by train, can easily drops bags within a couple of mins and then head out. The extras this boutique hotel offers definitely out way most chains.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our property. We are very glad to read your comments about the hotel and acknowledge you had a pleasant stay with us. Thank you for recommending us. We look forward to welcoming you again soon. Best regards, Yenny Souto Lopez General Manager

"Cosy, quiet and clean"

4
20/02/2016

We stayed for one Saturday night in February using our Best Western points. The hotel was very quiet despite being only a stones throw from Paddington. The rooms and bathrooms are quite small but have everything you need for a short stay. Excellent shower and friendly staff.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay with us and you found the hotel with very equipped rooms and excellent shower. On behalf of all the team I would like to thank you for your kind compliments towards the personnel. We look forward to welcoming you again next time you visit London. Kind Regards, Federica Tedesco Duty Manager

"Very comfortable"

4
12/02/2016

The BW Delmere Hotel is very well located for transport and restaurants with a plentiful supply of both. The hotel itself is very comfortable. The cosy double is quite small but perfectly adequate and well kitted out. The breakfast was very tasty with good choices. The staff were efficient and helpful and made me feel welcome.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you very much for taking the time to review our hotel. I am glad to hear you had a pleasant stay with us. On behalf of all the Team I would like to thank you for your kind compliments towards the Staff. We look forward to welcoming you again soon. Best regards, Yenny Souto Lopez General Manager

"Every Mod Con"

5
08/02/2016

My wife and I stayed here in a 'King Size' room on a Friday night. The hotel has been completely re-modeled to a very high standard. (I stayed here once several years and the transformation is truly amazing). The room is reasonably sized, extremely well equipped and well thought out ensuring that the space is used to the full. The decor was modern, very clean and crisp. All the staff were excellent and very professional. Continental breakfast is served in the breakfast room which is also very modern with similar decor to the rooms. The delightful lady running breakfast made sure that all the items were constantly topped-up. The hotel also looked after our cases throughout the day. We will definitely stay here again.

DelmereLondon, Duty Manger at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Customer, Thank you very much for taking the time to review our hotel after your recent stay with us. As you mentioned the hotel has been completely refurbished this year and your feedback is very important to us. I am very happy you found the room with a modern décor, very clean and crisp. Thank you also for your kind compliments towards the front desk staff and the waitress in the breakfast area. It is our aim to keep customer satisfaction to the highest level and, by giving us your feedback, it encourages the Team to keep working hard. We look forward to welcoming you again soon at Best Western PLUS - The Delmere Hotel. Sincerely, Federica Tedesco Duty Manager.

"london weekend"

5
25/01/2016

We stayed here last weekend Saturday and Sunday nights The hotel is ideally situated just around the corner from Paddington tube station its a lovely place the staff are really attentive and friendly the rooms are compact reflecting the dimensions of the building however they are butifully designed and very stylish book this hotel with confidence

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our hotel after your recent stay with us. I am really glad to hear you enjoyed staying in our property. On behalf of all the team I would like to thank you very much for your kind complements towards all the personnel. Regarding the rooms, it is very nice to hear you really liked the design and the style. We did a refurbishment few months ago so your opinion is very important to us. We look forward to seeing you soon at BEST WESTERN PLUS - The Delmere Hotel. Best Regards, Federica Tedesco Duty Manager.

"Last few nights of a London stay"

4
13/01/2016

We really liked this property. The room was VERY SMALL, but the location was PERFECT for leaving London by way of Heathrow. It is within easy walking distance of Paddington Station, which has several kinds of train runs to Heathrow (express and non-express, which is still pretty fast!). The staff at the hotel was very nice and helpful. A very pleasant stay. By the way, the street on which the hotel is located is extremely charming.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, I hope you had a safe journey back home. I would like to thank you for your kind compliments towards all our staff. I am really glad to hear that you enjoyed your stay with us and that you liked the area where our hotel is located. Regarding the size of the rooms, please note that our property, as most of the hotels in Sussex Gardens, was a Victorian house in the past so rooms tend to be very compact. We look forward to welcoming you again next time you visit London. Best regards, Federica Tedesco Duty Manager.

"excellent location and clean ."

3
13/01/2016

The best thing about this hotel that its about 5 min walk from paddington, where you can take the underground to everywhere in London , the rooms are very small and there wasn't a closest only a shelf where you can put few things, the room on the first two days was at the 2 floor 202 it was cold and noisy so they changed it for us 404 which was good and warm but the bathroom was took narrow . overall a good hotel .

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Customer, Thank you very much for taking the time to review our hotel after you recent stay. As you can see from the previous reviews, our hotel, as most of the hotels located in Sussex Gardens, in the past was a Victorian house, this is the reason why the rooms tent to be very compact. Please note that all our rooms are provided with an open wardrobe and drawers where you can place your clothes. Regarding the inconvenience you had with your room, I am really sorry and I do apologize but we had an issue with the air conditioning system and the day after you changed your room the maintenance guys came to fix it. We look forward to welcoming you again next time you visit London. Sincerely, Federica Tedesco Duty Manager.

"Affordable 4 star hotel"

5
05/01/2016

Coming from Australia, I am used to the Best Western group of hotels/motels. The Delmere Hotel did not disappoint at all. I booked my stay through the hotel website and secured a good rate for two nights. When I arrived to check in, they upgraded my room for free. The receptionists were all helpful and very accommodating. I had to check out at 5:30am to catch an early flight at Heathrow Airport (Heathrow Express from Paddington) and I asked if I could have an early breakfast at 5am. They usually serve their continental buffet from 7-11am. They gave me a sheet with all the breakfast items and after indicating what I wanted, they prepared it nicely on a tray for me at 5am in the morning and set me in the 'hub' where I could have my breakfast, stress-free. Wifi can be patchy due to the type of provider they are using. It's not an always-on connection but did not fail when I needed the internet. Room was decently sized for a hotel next to paddington station. Very modern fixtures. Everything was digitally operated..even in the shower. The only things analog were the sink tap and toilet flush. A really enjoyable stay and I will most certainly head back there in future.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Client, Thank you for taking the time to review our property. We are glad you found the Hotel Staff helpful and friendly. It is our aim to make our customers feel valued. I am happy to hear you liked the décor of the room, the rain shower and the high-tech system operating into the rooms. Regarding the sink and the toilet flush I will send the maintenance to double check if there is any problem. We appreciate that you found your stay with us really enjoyable and we look forward to welcoming you again to The Delmere Hotel. Kind Regards, Federica Tedesco Duty Manager.

"AMAZING!"

5
05/01/2016

Honestly this is he best hotel I've stayed in while in London, so clean and close to everything.. As well as great, helpful & friendly staff and a good manager, they gave me an upgrade on my second stay too! Would defiantly stay here again! So nice!

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Guest, We hope you had a safe journey back home. Thank you for taking part of your time to review our property and for your kind compliments towards the personnel and the hotel itself. We look forward to welcoming you again to The Delmere Hotel. Kind Regards, Federica Tedesco Duty Manager

"A great find"

4
01/01/2016

A hotel with efficient and helpful staff. Stayed in a twin room with my daughter and the Room was small but well appointed, with excellent bathroom facilities. Traveling alone I might upgrade to one of the larger doubles, that although not large have a little more space. A very convenient location at a good price.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Customer, Thank you very much for taking the time to review our hotel after your recent stay with us. We are very glad to hear that you liked our hotel with excellent bathroom facilities and good location, as it is located just few minutes walking distance from Paddington Station. On behalf of our entire team I would like to thank you for your kind compliments towards all the staff. We hope you will come back to our hotel next time you visit London. Kind Regards, Federica Tedesco Duty Manager

"Affordable Hotel Great Location"

4
22/12/2015

Nicely renovated hotel with a short walk to the Underground, restaurants, and shopping. Short cab rides to your favorite places. Professional staff that were helpful. Small room that was comfortable over the 3 days I stayed. Bathroom is small but efficient. Good WiFi and TV system with great options beyond just TV. Bar in the lobby.

DelmereLondon, Duty Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Customer, Thank you very much for taking the time to review our hotel. I am very glad to hear that you did like the area where the hotel is located. It is very nice to hear you found the room very comfortable, the Wi-Fi efficient and you did like the bar we have at the reception. On behalf of all the Team I would like to thank you for your kind compliments. We look forward to welcoming you again in the near future. Best regards, Federica Tedesco Duty Manager

"A good place to say on a budget in London"

4
16/12/2015

I stayed for an overnight stay due to its very close proximity to Paddington mainline station (Literally a 5 minutes stroll) after looking on the internet. Always a bit cautious about the accuracy of the photos I must say that I was very pleasantly surprised. The room was very clean, modern and well laid out and just like the photos. The beds were very comfortable and the shower was excellent. The room was a twin room and on a mezzanine level off the staircase but I heard no noise. I must also say that the staff were very helpful and friendly. I believe they do a continental breakfast but unfortunately I had an early start and no time to try it.

DelmereLondon, Duty manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Customer, Thank you for taking the time to review our hotel after your recent stay with us. I am glad to hear that you found the bed very comfortable, an excellent shower and the room very cleaned and quiet. The hotel has been completely refurbished this year and your feedback is very important to us. On behalf of all the team I would like to thank you for your kind compliments towards the Staff. We look forward to welcoming you again in the future. Kind Regards, Federica Tedesco Duty Manager

"My first Night at the Delmere Hotel"

4
01/12/2015

Very good Location, Clean and quiet night. Close to all. Very satisfied and will come back. Access from Paddington station is easy and not very far. The people in this hotel are very nice and helpful. All the information where given to me about how to visit London.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, We hope you had a safe journey back home. Thank you for taking the time to review our hotel and for your kind compliments to the Staff. We look forward to welcoming you again in the near future. Best regards, Yenny Souto Lopez General Manager

"Cozy and handy London Hotel"

4
29/11/2015

This was the smallest hotel room I have ever stayed in, but that didn't matter to me for my 2 night stay. The design of the room was intelligent and it was very comfortable. Quite newly renovated I think in a classic old London house type of building. The location was perfect for my purposes, close to Paddington Station and the underground and reasonable walking distance for lots of things, such as Oxford Street shopping and Hyde Park. The staff were welcoming and helpful. Value was excellent by London standards. For a solo traveller wanting comfortable and dependable accommodation for a short stay, this fits the bill.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our hotel after your recent stay with us. I are glad you thought the design of the room was intelligent and that the room itself was very comfortable. The hotel has been completely refurbished this year and your feedback is very important to us. On behalf of all the team I would like to thank you for your kind compliments towards the Staff. We look forward to welcoming you again in the future. Best regards, Yenny Souto Lopez General Manager

"An amazing find"

5
28/11/2015

I never thought I would find such a good quality hotel at such an amazingly low price. Staff were efficient. I had a single room. It was not big, but was modern. Everything was a high standard. Shower was wonderful. Wi fi worked well. Good restaurants close by. Less than 5 minutes walk from paddington station.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear customer, Thank you for reviewing our hotel. I am happy to read your comments about the efficiency of the personnel. I am glad we could help you. Your feedback about the décor of the room and the shower is very much appreciated. We just re-open the hotel after a full refurbishment and it is very important for us to know what our guests think about the hotel. We hope you consider visiting us again soon. Best regards, Yenny Souto Lopez General Manager

"Adequate for business trip."

3
15/11/2015

Adequate for business trip. Staff were excellent, room small but clean and adequate. Use of WiFi ok. breakfast was continental; perhaps fresher if eating early however later in the morning this wasnt so fresh. Location 15/20 minutes from Kings Cross by taxi, surrounding area nice little bars and restaurants.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear Madame, Thank you for reviewing our hotel after your recent stay with us. On behalf of all the Team I would like to thank you for your kind compliments. I am very sorry to hear you did not find the breakfast to be fresh. I will speak to the waitress about it, as this should not happen. Every morning we prepare our own fresh fruit salad, we bake off our croissants and bread rolls, etc. so that our breakfast is as fresh as possible for all our customers. I hope you will consider coming back to The Delmere Hotel in the future. Best regards, Yenny Souto Lopez General Manager

"Ultra Modern Hotel with Cute Room"

5
14/11/2015

Looks lovely from outside. Check in painless. Bright well decor reception. I had a single cosy room. Thought it might be poky and small. I should have worried. It was small but the perfect for me. The room was spotless. The bed was comfy. The duvet, sheets and pillows were like new. Tea and coffee facilities. Bathroom though small was arranged so well and so modern I didn't mind it was small. Perfect shower, with nice toiletries and fluffy towels. MOOD LIGHTING. Big television. Only negative, the room facing the street is noisy although I was tried so fell a sleep straight away.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, I hope you had a safe journey back home. Thank you so much for your comments about the hotel. We are glad you liked the comfort of the bed, the mood lighting, décor of the room and public areas, etc. We look forward to welcoming you again in the near future. Best regards, Yenny Souto Lopez General Manager

"Smallest single room in history but did the job for one night!"

4
09/11/2015

Spent one night in a single room - travelling to London on business. A tiny single room which was well equipt but too small for me to feel comfortable in really. Beautifully decorated room and lovely shower. Breakfast was pleasant although it's only continental. Good location with plenty of restaurants and bars just round the corner! A boutique hotel but avoid the single rooms if you can and it can be noisey in the front of the hotel from the road.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our hotel. I am happy to hear you liked the décor of the room, the rain shower and our Continental breakfast. Regarding the size of the room, please note that our property is located in Central London and, as most of the hotels in Sussex Gardens, rooms tend to be very compact. The room you stayed in was a cosy single, which is the smallest room type we have in the hotel. We also have standard single and standard double rooms, king size, etc. Next time you visit us, you may request a room at the rear of the hotel, which is quieter than the front. Although requests are not guaranteed, we always do our best to allocate our guests in rooms according to their preferences. Regards, Yenny Souto Lopez General Manager

"Modern hotel perfect for exploring the city"

5
03/11/2015

Located in Sussex Gardens minutes away from Paddington tube and rail station. Local shops, restaurants and bars near by. Quite and peaceful area. Oxford street shopping is about 30 minutes walk or minutes by tube. Hotel is ultra modern. Room was cosy and very clean. Good value for money for London. Staff were all very friendly. We were staying for our first anniversary and were greeted to a card and box of chocolates in our room. A lovely little touch which we were so thankful for. Rooms equipped with tea and coffee making facilities, TV and an amazing shower in the bathroom! Highly recommend this hotel for anyone looking to explore London and would definitely stay here again.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for reviewing our hotel and for your kind comments about the Staff. We are glad to hear you liked the chocolates and the card on behalf of all the Team. It is very nice to hear you found the room to be cosy and clean. Thank you so much for recommending us. We look forward to welcoming you again to The Delmere Hotel. Regards, Yenny Souto Lopez General Manager

"Quick London Trip"

5
02/11/2015

Fantastic hotel in a convenient location to Paddington station and the underground, recently refurbished to a very high standard. The hotel Manager Yenny Lopez and all her team were professional friendly and polite nothing was to much trouble, the rooms are everything you would need on a break to the city. We will be visiting this hotel again in the future.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you very much for taking the time to review our hotel after your recent stay with us. We are happy to hear you liked the fully refurbished Delmere Hotel. We really appreciate your kind compliments towards the Staff. It is our aim to keep customer satisfaction to the highest level and, by giving us your feedback, it encourages the Team to keep working hard. We look forward to welcoming you again in the future. Best regards, Yenny Souto Lopez General Manager

"Boutique style without the price tag"

4
02/11/2015

Booked this a few days beforehand and cancelled a much more pricey hotel that didn't seem half as nice! Was t disappointed. Paddington is our fave place to stay due to location and great selection of places to eat and drink, and so easy to get everywhere. This hotel was fab. Very modern and clean. Very tastefully done. Comfy bed. Great shower. Loved the little touch of help yourself complimentary hot drinks. Very welcomed. Would definitely stay here again. Only thing stopping it being 5/5 was the quilt which was in a waterproof protection underneath the cover. Meaning it kept sliding out as the bottom of the quilt cover didn't have poppers or buttons so this was awkward in the night. Other than that loved it!

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, We hope you had a safe journey back home. Thank you for giving us your feedback. I am happy to hear you liked the décor of the room, the rain shower and the comfort of the bed, as well as the complimentary tea and coffee facilities from our Hub area. Regarding the duvet protector, please note that they all have closing buttons at the bottom. Nevertheless, I will investigate this matter with the Housekeeper. We look forward to welcoming you again to The Delmere Hotel. Regards, Yenny Souto Lopez General Manager

"Spotless, modern hotel in great location"

5
01/11/2015

Great rooms, spotlessly clean. Friendly, helpful staff. Just a two minute walk off the train at Paddington. Great base for walking around London or getting the tube. Would recommend for leisure our business stay.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our property. We are glad you found the Hotel Staff helpful and friendly. It is our aim to make our customers feel valued. Thank you for mentioning the cleanliness of the room. It is very important for us to know that our housekeeping team is doing a good job. We look forward to seeing you again soon. Kind regards, Yenny Souto Lopez General Manager

"The Delmere Hotel"

3
30/10/2015

Well, I am now a diamond elite member of Best Western Hotels Reward...so can say that this property was expensive for the kind of room we got. It did have everything but is way way too tiny for two persons. The toilets are too small too. Staff was polite and nice...no problem at that end. Breakfast room and the meal and the staff there was all perfect. Location was good, just near Paddington Station. Even being an elite member of Best Western... received no special accomodation of any kind....all requests for any early check in or late check out were not met. Don't know what is the privelege of having the elite membership!!

"Nice place"

4
28/10/2015

We stayed here in September. It was very clean and the staff were very friendly. The room is smaller than what I am used to but it was only used when we slept. The hotel is close to the train/underground station and I would stay here again. There are some nice pubs close by and there is plenty to see.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for reviewing our property after your recent stay with us. On behalf of all the team I would like to thank you for your kind words towards the Staff. We are glad you liked the hotel. We look forward to welcoming you again to The Delmere Hotel in the future. Best regards, Yenny Souto Lopez General Manager

"Loved it here"

5
25/10/2015

My friend and I had a room each for 2 nights here and we loved it. As some people have commented, the single rooms are small (we had 1 single and 1 double) but this is London and both rooms were more than adequate for our needs had everything we wanted. Rooms were spotlessly clean, the beds were comfy and the temperature easily controlled from the bedside switches. I'm a light sleeper and had asked for a quiet room and that's what I was given, thank you. The decor was lovely, clean and fresh throughout the hotel. The staff were friendly and helpful, the 'hub' with newspapers, coffee etc is a great idea, the continental breakfast was generous and being able to leave our luggage there after checkout was indeed a bonus. I really can't fault this hotel, it's within a couple of minutes walk of Paddington Station and about a 15 minutes walk to Hyde Park or Oxford Street, both of which visited on foot. We had a really relaxing stay and would happily recommend, I'll certainly use this hotel again when I visit London.

"Parking very poor"

4
19/10/2015

The parking is very poor only 2 parking bays at the front of the hotel on a service road if you are lucky enough to get one they charge £15 which is very good additional parking a few minutes away on a public car park.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to review our hotel. We hope you had a pleasant stay with us and a safe journey back home. As you mentioned in your comments, we only have 2 car park spaces available on a first come, first serve basis for an additional charge of £15.00 per night. Alternatively there are various car parks nearby within a walking distance from the hotel. We hope you consider visiting us again in the future. Best regards, Yenny Souto Lopez General Manager

"Simple, clean, well equipped"

5
17/10/2015

super tiny room, but u get everything u need. Very clean and modern design. The bed is small but very very comfortable. friendly staffs who are very helpful ans cheerful. most importantly, it locates in the center of London.......around 10 minutes walk to Hyde Park Highly recommended?

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, We would like to thank you for your kind compliments towards the Staff, as well as your comments about the cleanliness of the room and the comfort of the bed. Thank you for recommending us. We hope you will visit us again soon. Best regards, Yenny Souto Lopez General Manager

"Modern, wel equiped hotel"

5
08/10/2015

Everything is very new and hightech: dimmers and buttons everywhere with a nice design. Well located close to Paddington station (200 m?) Small room, but that was clear at info, so it was no surprise. Decent continental breackfast

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, We hope you had a safe journey back home. Thank you for reviewing our property after your recent stay with us. We are glad to hear you liked our hotel after the refurbishment and we hope you will come back soon. Best regards, Yenny Souto Lopez General Manager

"Perfect Location, Updated Rooms"

5
04/10/2015

I am a travel agent and can be "picky" but traveling as a woman alone I felt I made a great choice with this property. Location is ideal, just a short walk from Paddington. Located on a lovely tree lined street, Sussex Gardens, it is hard to believe you are in the heart of a big city like London. I will not repeat what other posters have reported, but my single room was wonderful (401), I loved all the "green" features and the new update. Staff was very helpful. Upon checkin my room was not available, however when I returned my luggage was already in my room. I did not have breakfast due to an early train. Walking distance to many restaurants, Hyde Park and two close tube stations. I will definitely return and also book my clients here! Thank you for such a nice experience.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for reviewing our hotel. We are glad to know you enjoyed your stay with us. Please note that you had originally booked a cosy single room and got a free upgrade to a cosy double room. Thank you very much for you compliments to the Staff and for recommending us to your clients. We are looking forward to welcoming you again to The Delmere Hotel. Best regards, Yenny Souto Lopez General Manager

"tiny single room"

4
03/10/2015

The room I had was tiny - not unusual in the area. Otherwise the room was very nice and the staff very friendly. The lift had broken when I was about to leave and the service staff came immediately to carry my heavy suitcase down 3 floors. Thanks.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear customer, Thank you for reviewing our hotel after your recent stay. Unfortunately the lift was broken for about 3 hours until the engineer came to fix it, meaning that you had to take the stairs in order to check out. As you mentioned in your review, the Staff helped any guests who needed assistance to carry their luggage downstairs. That is the least we could do for our customers, always ensuring we provide the best possible customer service. We hope you consider visiting us again in the future. Best regards, Yenny Souto Lopez General Manager

"The Perfect Package"

5
29/09/2015

I booked into the Delmere Hotel because of its location - it was a very short walk from Paddington Station and the Heathrow Express. I'd also read some good reviews, and now I've stayed there, I can only agree. It is excellent. The whole hotel has just been fully renovated. While I stayed in a small single room (and it was small!) it had the most amazing amenity. The bed was beautifully comfortable and all lights etc. were on a panel just at the back of the bed - so you could control everything with the push of a button. Likewise with the shower - while the bathroom was also small, the shower was brilliant - controls at the push of a button and the water was hot and the rain shower fantastic. The lovely staff at the Delmere was another pleasant surprise - they really do provide "Service with a Smile" and went out of their way to ensure my stay was enjoyable. There is a little coffee room with a large kitchen style table and free coffee and tea, newspapers etc.. Summing up - I thoroughly recommend the Delmere Hotel. Enjoy...

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to write a review regarding your recent stay in our hotel. We are glad to know you found the hotel pleasant and enjoyable, meaning that you had a comfortable stay. Thank you very much for you compliments to the Staff and for recommending us. We look forward to welcoming you again in the future. Best regards, Yenny Souto Lopez General Manager

"Decent but expensive"

4
28/09/2015

Good reception and location is good for Paddington train station being a 5 minute walk. I had a "cosy single" meaning VERY small room and VERY small bathroom - for the money. The room though was clean and very neat and the bathroom likewaise as they have been recently refurbished. Just be aware that the rooms are very small and no room for a suitcase really. Bed comfy and no major complaints apart from the Value for Money aspect. I would use again but only if other cheaper places were full.

DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Dear guest, Thank you for taking the time to write a review regarding your recent stay in our hotel. We appreciate your sincere comments based on your personal experience. We look forward to welcoming you again in the future. Best regards, Yenny Souto Lopez General Manager