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Mornington London Kensington, BW Premier Collection

19-21 Penywern Road, Earls Court, Londres, SW5 9TT Grande Bretagne
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Contact the hotel
Contact the hotel
PHONE : +44 207 373 8900
4.0 / 5
1705 Avis Tripadvisor
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Hotel advantages

Hotel services

Air conditioning in the hotel
24/7 reception
Elevator
Room service

Room services

Coffee maker
Hair dryer
Iron and ironing board
The strong points

Hotel services

Air conditioning in the hotel
24/7 reception
Elevator
Room service

Room services

Coffee maker
Hair dryer
Iron and ironing board

Description

The capital of comfort...in the capital! Mornington London Kensington, BW Premier Collection is located in the heart of London's fashionable Earls Court, which means you will be right in amongst the attractions. From Earls Court Exhibition Centre and the Olympia Exhibition Centre to the Commonwealth Institute and the London Eye two miles away, the choice is yours! Perfectly positioned for transport links, and minutes away from the West End, Knightsbridge and London's vibrant nightlife, our accommodation is accessible beyond belief! And recently refurbished as of October 2023, the hotel boasts 100 fully air-conditioned rooms. All of the bespoke bedrooms have en-suite bathrooms, hairdryer, flat screen televisions, satellite television channels, Wi-Fi broadband Internet access, tea and coffee making facilities and 24 hour room service. NCP parking is available nearby too for added convenience in one of London's more laid-back quarters. Enjoy your stay. Please be aware that for security reasons we either take a 30 GBP cash deposit on arrival (given back on the day of departure), or we preauthorize a card for 0.01 GBP (released 5-7 working days after departure).

Activités

Customer reviews

4.0
based on 1705 guest reviews
Excellent
616
Very Good
609
Average
276
Poor
115
Terrible
89
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"A lovely short break in a gem of a hotel in London"
Lanmg, 04 Décembre 2024

First impression was how clean and lovely the hotel looked and smelt on arrival with a beautiful Christmas tree and modern but comfortable decor (loved the wood floor in hallway) . Reception staff and all others we met were so friendly and we were lucky to receive an upgrade to a suit which was beautiful and clean and had a little front balcony . Robes were so fluffy (even though we didn't use them , Breakfast was well organised and you were welcomed immediately . Good variety of produce and hot food cooked perfectly to order and again immaculate area . The hotel is literally a three minute walk from Earls Court Station and I would recommend this beautiful place to anyone !

"Beautiful Hotel, tiny rooms"
gems652024, 03 Décembre 2024

Beautiful hotel, especially as the reception/lounge area was decorated for Christmas. Bedrooms and Bathrooms terribly small, and the shower was too cramped so unable to use. Staff lovely, breakfast was carnage due to everyone converging at once and also you had to get past the queue of people checking out in order to access the breakfast room only to be sent back to the lounge as there was no room to seat everyone. Eventually got seated an hour later.

"Well located and good value with an excellent breakfast"
juliefO3634QF, 28 Novembre 2024

Excellent location just around the corner from Earl's Court tube Stn. Small room but we could fit 2 suitcases and still move around. Tiny bathroom but adequate. Very quiet hotel with no noise from outside or other rooms. The breakfast was included in our rate and it was excellent, a good buffet plus good hot options. Minor complaints- the taps were very difficult to work out and no instructions were provided. No tissues or shower cap and no body lotion. And nowhere to hang the hand towel Overall, a well located good value hotel in London

"Great hotel, with super staff in a brilliant location. Highly recommend."
Sherpa59141430916, 23 Novembre 2024

What a gem! Clean, comfortable rooms, with great lounge areas. The Staff were brilliant. Abz on reception could not have been more welcoming, the young lady serving our nightcap in the bar, sorry I did not catch her name, was lovely and the breakfast team were cheerful and efficient, keeping the wonderful breakfast buffet fresh and fully stocked. Add in the location close to key attractions, and both underground and Paddington station. We will be visiting again!

"Small room in LG"
sleepy539, 22 Novembre 2024

The Room was small but adequate. The bathroom was small and if you were a large person you wouldn't be able to use the toilet as it was wedged in-between the shower and wall. Outside the window was piles of rubbish left for the bin men. The staff were very friendly and the breakfast was very good.

"Great people and room!"
Sue S, 22 Novembre 2024

The managers and staff were so good to us. I messed up our needed time for a taxi several times. Mistook a door for a lift, and had to change rooms, but everyone treated us so well, even packed us breakfast to go. Our room was comfortable, and so clean too. We had a great time there, and the neighborhood felt so safe. Thank you, we'll be staying there again next time London calls!

"Nice location, friendly staff but damp issues"
Jo M, 28 Octobre 2024

Great location for access to the underground. Friendly staff. Good breakfast. Nicely decorated room, if not a little on the small side despite booking an executive double. The room they allocated us initially was a twin so we were moved to a double, as per our reservation. This second room wasn't ready so we had to leave our bags and head out without gaining access to our room to freshen up. Sadly whilst they were clean and presentable, both rooms had an overwhelming smell of damp which was very unpleasant (lower ground floor and 1st floor). Windows in both rooms were open on arrival so I suspect the hotel were aware of the smell and hoping fresh air would help. We couldn't move room again as hotel was apparently fully booked. Damp stains on the bedroom wall were clearly a part of the problem. Would like to stay again but not whilst they have this issue, it was very unpleasant.

"Ok but a little expensive for what I got."
Fiona F, 27 Octobre 2024

Room was a single room and clean but down a flight of exterior steps in like a little paved area with separate entrance to the hotel. I was especially disappointed that the internet did not extend to the room so I had no internet throughout my one night stay I'm glad I wasn't staying longer. Location was nice and good for shopping and Natural History Museum and within easy access to Earls Court tube station. Literally just around the corner. Although I got a reasonable price deal it was still a little overpriced at £108 for the size of the room and the lack of internet.

"Avoid, avoid, avoid"
Clazbar, 26 Octobre 2024

Arrived at this hotel for a 2 night booking with my son. Told on arrival that they could not fulfil the first night of our booking, that they had booked and alternate hotel for the first night and we would have to move first the second night. They had sent a message via booking.com an hour earlier which we had it seen as we were travelling. The unpleasant member of reception staff that was dealing with us was unapologetic. There was no offer of any compensation/ transport to alternative hotel etc. They would have known from my booking that I was single female travelling with a child. The alternative hotel was absolutely horrific. Not a standard o would ever have booked. Hideous, dated, old frayed carpets, damaged furniture, stank of poorly functioning drains (and marijuana in the lifts). We arrived at 2156 having not eaten. Restaurant closed at 2200. No room service. We were first placed in a hideous basement room. Within 5 minutes of being there there ways physical fight outside our room and we had to call security. We were moved. I phoned the Mornington hotel again to request immediate resolution. They said they would sort something and I am still waiting for a call back more than half an hour later. They clearly have little regard for their customers. Avoid, avoid, avoid.

"Cosy but Classy"
dasoo2, 24 Octobre 2024

This is my second time staying at this hotel. I find it a very convenient location near Earls Court tube and the hotel is modern with everything I need for my break with very friendly staff and a good breakfast. Looking forward to staying again next year!

"Will recommend"
Sharon R, 23 Octobre 2024

I have stayed here on two trips. I found the location to be perfect for using the tube and local restaurants. Very convenient. The room was quite good and comfortable. Staff were very helpful and polite. Will stay here again. Really like the access to transit.

"A really great stay"
Punter42, 21 Octobre 2024

The hotel was very clean. My room was small but had everything and was perfect for a weekend with friends in London. Staff were friendly and helpful and the breakfast was amazing. Amazing value! It is in a lovely and convenient location. I love west London!

"Never again."
Adrienne S, 12 Octobre 2024

Extremely deceptive photos and advertising. Bedroom was extremely small and tight. No floor space, had to turn sideways to walk around the bed. The bed was Advertised as a double bed but it was not. Shower design is crazy, a small triangle that you can barely stand in. Unable to close the shower door to the water all spilled onto the bathroom floor. Will never stay here again. Awful.

"Really nice, well renovated and good located hotel"
Betty W, 08 Octobre 2024

Really nice, well renovated and good located hotel with excellent breakfast (15 GBP), friendly staff, nearby HydePark, U-Tube station Earl's Court just around the corner, small rooms + very small bathroom but renewed, we feel fine, but have to be careful with over bookings!

"Great hospitality!"
A377QPsarar, 07 Octobre 2024

Second time staying in this hotel and once again, the experience was great! Congratulations to Hugo and his entire team that make us feel so welcome. Hotel is clean, cosy and very confortable. Breakfast is simply amazing and it is close to the tube station. I really recomend it !

"Guest review"
NorthStar783448, 19 Septembre 2024

My daughter and myself had a nine night stay the hotel is in a easy location to explore the sites by either walking or the tube station is around the corner the staff were friendly and helpful the rooms were clean and comfortable I would definitely recommend or stay again myself

"The perfect hotel for a tourist on a short stay"
Ranjini R, 19 Septembre 2024

This boutique hotel is conveniently located on a quiet road just a few minutes from Earls Court station.The staff are extremely efficient & helpful .The rooms are modern & well maintained. Buffet breakfast excellent. Only downside was the slightly cramped bathroom. Overall a great option if looking for a hotel in central London.

"WE stay in Kensington"
hawe_fries, 17 Septembre 2024

We found a very good hotel. The staff was very friendly, even at midnight, when we arrived. Quiet surrounding in Kensington was gladly appreciated by us. We were happy to use the nearby tube-Station Earl´s Court.

"I'd stay here again, Highly Recommend Great location"
Seaside63764990475, 16 Septembre 2024

Hotel is located very close to Earls Court Station, walking distance to lots of conveniences Earls court/Kensington is great for travelers because it is central to lots of tourist spots and a hub to get to other places. Staff was nice, room was perfect size and clean. Hotel was clean and quiet. The street was quiet. Breakfast was a surprise, staff there works hard and wanted everything to be perfect, it was. Only compliments for this gem. When I visit again, it would be a pleasure to stay again.

"Hotel with a lot of problems"
Swissbear07, 11 Septembre 2024

We've stayed for one week in the hotel. First the good things: The location is really good. It's located in a quiet street just five minutes by foot from the Station Earls Court. There you'll find a lot of shops and restaurants around it. The most employees ot the hotel have been nice. Generally the hotel is clean. Now to the bad things: The hotel would like to be a 4-star hotel, which it isn't definitly not. It's maximum a 3-star Hotel. The rooms are small. Even so small, that you can't put 2 suitcases on the floor. The shower ist also very small. Absolutely unsuitable for taller and stockier people. The lift is like a sardine tin. So I didn't trusted the lift an walked always to the secon floor and back. The breafast room ist also to small for a hotel wiht 100 rooms. Sometimes the people have to wait for a available table. The offer of the breakfast is poor for a hotel like this. Everyday the same offer. A lot of stuff with sugar like the flakes. Some fruits came from a tin. Almost every day we'd a problem in the hotel. Once the access right to the room didn't work anymore. So I had to walk down again to the reception. Once in the middle of the night water was dripping from the ceiling in the bathroom, right next to the ceiling lamp. So I went to the reception. The employee was very nice and offered another room. I've taken a look to this room, but the room was smaller than out room. So we've decided still stay there. Fortunately the dripping of the water stoped soon. Another day when we came back from the sightseeing in the early evening out room was not cleaned. So I've went another time down to the reception. Sure, I was angry after all the other problems we'd in this hotel. The lady (manager) at the receplion promissed me several times, that the room will be cleaned during we'll be away for having dinner. When we cam back after dinner the room wasn't still cleaned. In our booking was a late check out included. When I've asked at the reception, the lady told me, that a late check out is not included. In my opinion, the management is the hotel's problem. It doesn't have the processes and employees under control. It would be better if the manager would manage a cheap hostel or so. I'm sure the management will reply to my comment and, as with other comments, will find excuses and apologise. I fear that the hotel will not improve and everything will continue in the current rut. There are many other hotels in the street and area that are probably better.

"Great Independent Hotel"
Cat5678, 08 Septembre 2024

This is a great hotel in a good location close to Earls Court tube. All staff were friendly and extremely helpful and they served the best breakfast I've had in years, all cooked to order. Room was clean, functional, quiet and comfortable. Would definitely recommend for business trip.

"Great hotel!!"
Ola B, 03 Septembre 2024

We stayed at the Mornington for three nights. Exellent place! The staff is friendly and helpfull and the location - 3 min walk from the Earls Court Station is just perfect! We will highly recommend this hotel, and we will definetly come back.

"A great stay"
M6922MYfeliciab, 26 Août 2024

The room was nice and the bathroom as well. It was rather small and had no air conditioning so it was a little hot in the room but other than that it was nice! We would've liked a small fridge for drinks and such in the room, maybe something to add to the rooms? The service was great! It was also close to a lot of sightseeing :)

"London Break"
happyvisitor45, 24 Août 2024

We stayed with our teenage daughter. The room had a proper extra bed, not a put up, which was great. We were in a basement room, which was quiet - occasional footsteps above but to be expected. Shower tiny but did the job - hot and good water pressure. Otherwise I thought the room was big enough for what we needed - a pleasant, comfortable place to sleep. Room to hang some clothes. We were out from after breakfast to bed time. All the staff we came across were pleasant and helpful. A good choice of breakfast. Great location, M and S for water and snacks an the corner and other shops very close. The tube was 2 mins away and not far to get to some of the attractions on foot.

"Very pleasant stay and would use again."
davidbR5653GD, 16 Août 2024

Great location just round the corner from the tube station. Our room was on the front but the road is fairly quiet and no issues for us regarding noise whilst we were there. We included breakfast in our booking and the breakfast was very good with a greta selection of both hot and cold choices. Service was also very good both at breakfast an at reception. Didn;t eat an evening meal there so cannot comment on that.

"Very disappointing"
Alijpandfamily, 07 Août 2024

We booked this hotel about 3 months ago - an economy room for two. Firstly a positive, the lady on the front desk was lovely and clearly knew what she was about to offer us was sub standard and hence she began with ‘if you're not happy with the room I can see what we have tomorrow' (kind but not much good as we were only staying one night). She admitted it was on the lower ground floor and quite small. We pointed out we had booked some time ago to which she replied that unfortunately it is the hotel policy to allocate rooms on a first arrive better room of its type basis. Really odd and frankly not fair. They'd had our money months but because we couldn't check in until 5pm we had a lesser room than someone who booked late but arrived early? Anyway … the room was minute and dingy to say the least. There was barely any room for two people to change etc. There was a tiny space to hang clothes with the princely sum of two hangers. Goodness knows what you would do in the winter when you had thick coats etc to find somewhere to hang?! The bathroom was equally small. The door didn't open fully because it hit the end of the bed meaning you had to squeeze through it at an angle scraping your hip on the sink that was right in the doorway. You certainly couldn't hang towels on the door inside as you wouldn't have been able to stand in front of the sink. There was literally nowhere to put your toiletries so we had to leave them on the tiny desk/dressing table in the bedroom. The bed was pushed against the wall to create the metre square of floor space meaning my husband had to climb over me to get to the loo. Thus his side of the bed there was no side table so nowhere to put a drink and not even a plug to charge his phone. My side was no plug but a usb only. It was, however, graced with a table. Lucky me. However we couldn't find a glass to put any water in until at about 3am, while sitting on the loo, I noticed two flimsy disposable plastic glasses shoved at the back of a hidden shelf under the dolls' house sink. There was a kettle. I didn't use it but my mother in law in a smaller yet room (which she said she thought might have once been a corridor) did. Or she tried to. It didn't fit under the tap to fill. While there was an iron and an ironing board I never found a hairdryer, despite searching. The aircon was freezing. I tried to change it but it seemed to jump back to 19 degrees. There were no instructions to change it. Thank goodness the duvet was thick (bedding, towels were all of a good standard and to be fair the room was pleasantly decorated and very clean). One final flourish was the only window in the room was frosted and appeared to be facing a wall so there was zero natural light. Yet when it got dark it was brightly illuminated with an artificial light from somewhere that was on all night! Genius! I think what I would say is the hotel is in a decent area for amenities and Earl's Court tube - big tick - it's clean and the public areas are appealing. Staff are very nice. Just make sure you get there to check in just after breakfast!

"Great choice"
Kristin R, 01 Août 2024

Mornington was a great stay. Location: around the corner from Earl's Court, which has a direct connection to basically everything including LHR. Lots of restaurants and stores within 1 block. The block that the hotel is on is quiet, with a lot of other hotels as well. Safe. I was hesitant because the hotel is part of the Best Western brand which (at least in the US) is lower quality, but it was actually great and those preconceived notions were proven wrong. Check-in: easy. Very small elevator, typical to old buildings in Europe. Room: I had a single room which was just a twin bed and minimal space to move around much, but as I don't hang out in my room this was fine. There was a writing table with stool which was nice to get things organized. A closet rod but no drawers. There is an in-room safe and a coffee pot hidden in a cabinet/drawer thing, as well as an iron/ironing board. Bed was comfortable. Bathroom: quite small, with a ship-style shower that a person with more girth may not be comfortable in. Shower amenities include soap, shampoo, and shower gel. (NOTE: No conditioner, lotion, nor blow dryer.) I did not get breakfast, as there are more reasonably priced options within one block, including Paul Patisserie, Pret, etc.

"Teeny Tiny Room in a Nice Hotel"
rebeccasT2416JG, 30 Juillet 2024

The service was very good at the MORNINGTON London Kensington and I was pleased with that. The location was perfect. It was on a safe, quiet street with attractive buildings. The hotel was minutes away from the Earls Court station and there were numerous restaurants, pubs and bakeries in easy walking distance. Additionally it was less than 30 minutes to walk to Kensington gardens and palace, the Natural history museum and the Victoria and Albert museum so it was an excellent location in every way. However, my room was the smallest room I've ever had at a hotel. The biggest thing in the room was the front window. I could barely move around in my room and there was no place to put my luggage except on the floor in front of the door. The nook intended for luggage was too small to hold my one medium sized suitcase. The shower was smaller than a cruise ship shower and when I washed my face in the sink water splashed all over the floor because the sink was so small and I couldn't get my face over the sink. Thank goodness I was alone because 2 people could not have stayed in this room comfortably.

"Small room. Great location. Good price "
Eddielam98, 17 Juillet 2024

Great location! Reasonable London Price. But room is kinda small. You can't really move in the shower. The sink i can't even wash my face without water coming out the floor. Sitting on the toilet with my face right in front of the wall. But it is very clean. The bed was comfortable. Despite the small room, it has everything that you need. Including an iron, water boiler. For the price i am paying, i think it is great.

"Generally OK, but could be better..."
Neill M, 14 Juillet 2024

Location... this is what prompted me to choose the Mornington. It's in a nice quiet street, just around the corner from the tube station. Outside, it looks lovely, the lobby is lovely & everything looks fresh. Staff at reception were very good & checked us in without any issues... However... We were in the basement, which wasn't the best, but looking at the fire plan, we actually had one of the bigger rooms... lots of bad reviews on TA relate to the room size.. ours was OK at the best. Bathroom was tiny ! the shower was so small that the huge oversized waterfall head only just fitted inside the cubicle & doors had to open fully in order to squeeze in... for anyone of a 'Larger' persuasion, they would have never even got into the cubicle. Toiletries were half empty & the pumps didn't work, so that was also a bit of a let down.. small things, but at almost £200 for a midweek night, I expect the small details to be sorted. Breakfast was advertised on their website as a full English, but was a cold continental... fully stocked, but not what was advertised, which was disappointing & enough to make me decide that I wouldn't return to this hotel. No explanation, until we asked.

"Undignified stay with no facilities"
PrivateBenjamin85, 14 Juillet 2024

Firstly on arrival we were advised no hot breakfast, as we booked direct no refund as breakfast is complimentary so bear in mind if you book direct. Gave us a room that had someone in. 2 nt no electricity or water, got lost in dark trying to find a working toilet as services has gone off around midnight. In the morning still no electricity or water as whole street was out. Offered a measly 10% refund yet we had no facility's. Staff didn't seem to care about their customers at all had to pay to get an earlier train home as we had no wash facility's or working toilet. My mum and I had to go up to the cafe to get hot food and toilet. A very undignified stay to say the least. But good points it was clean and good location.

"All style, no substance"
Paradise10216319825, 14 Juillet 2024

Cosmetically the hotel is fine , ritual toiletries ,excellent -however the rooms have inadequate sound proofing - you are very aware of people talking in the corridor ,especially during the night, hearing showers in other rooms and during our stay this weekend numerous power cuts leading to no water on our final morning. I know that this was not the fault of the hotel but how they managed the situation could have been a lot better!!!! Would I stay here again- probably not.

"City trip"
sandrapollmann, 14 Juillet 2024

I had a wonderful stay at this hotel. The hotel is conveniently located near the Earls Court Underground Station, making it easy to reach many other directions quickly. My room, which was designed for a single person, had a comfortable bed with pleasant linens and pillows and a windwow. Though the hallway was a bit narrow, the bathroom was lovely and stocked with Rituals shampoo and conditioner. The closet contained useful amenities like a hairdryer, a tea kettle, and an iron. The staff were friendly, polite, pleasant, and very efficient. I felt very safe in the area and was comfortable walking alone at night. The street itself is nice and welcoming, and the breakfast was delicious. Overall, it was a great experience!

"Awful hotel"
Renae S, 13 Juillet 2024

This is a horrible hotel. For 2 mornings we had no water or electricity. The lift did not work so we had to use the stairs which had no lighting. I do believe they should be shut down for that! The staff was not helpful at all. Never offered to help or get a flashlight. We helped other guests with our cellphone lights. I will never stay here again or recommend it to anyone!

"Loved it!"
margot h, 12 Juillet 2024

Great hotel. it's recently been refurbished to a high standard. I had a single room (Great to have had that option rather than usually having to pay a double room price in the bigger chains) It was very well designed, making the most of a small space. It was stylishly furnished and comfortable and felt more special than other hotels with its nice bathroom products, generous hot drinks tray (with decent biscuits!) even an iron and board, several handy USB points (including by the bed) and complimentary newspapers. The location is perfect. Less than 5 minutes from Earls Court underground station and lots of cafes and an M&S local! I found the staff exceptionally helpful, friendly and professional. I loved that I could check in early as my room was ready and leave my luggage safely after I'd checked out.

"Friendly clean hotel"
DorchesterBev, 11 Juillet 2024

Ideal location for Earls Court tube and restaurants. Clean and recently refurbished. Fantastic helpful staff. Free newspapers Luggage stored safely Comfortable bed Economy double is small for 2 people but ok for a night or 2 Is really trying to be sustainable

"Excellent stay"
Zowser, 09 Juillet 2024

Great location and only 5 mins walk from Earls Court underground. Shops, cafes and pubs nearby. Hotel staff friendly. Room compact but clean.

"Super location & comfy room"
S3994KElaurat, 08 Juillet 2024

A few minute walk to Earls Court Station on a quiet street. Lots of places to eat close by. Reception staff friendly. Had plenty of tea/coffee in a very comfy room. Restaurant was currently closed & didn't have breakfast. Easy 15-20 minute tube journey to Wimbledon.

"Fantastic hotel"
rachh20242024, 07 Juillet 2024

So pleased with this hotel. Very helpful and friendly staff. Lovely decor, had everything required. Great location for amenities and getting about. Parked at nearby ibis.

"Very nice hotel"
jeanniedDover_Kent, 03 Juillet 2024

The hotel is only a few minutes walk from Earls Court tube station along a quiet road and first impressions were very favourable. The main lounge is light and airy and check in is easy. The whole hotel has a high standard of cleanliness throughout and everything is spotlessly clean. One thing to note is that there are two lifts each of which goes to different areas. When I got out of the lift there were four stairs to my room but that wasn't a problem for me. My single room was the smallest hotel room I have ever had but everything necessary for a comfortable stay was there (private bathroom, hospitality tray, hairdryer and iron and ironing board). The room looked out onto a quiet leafy area and the window opened. Breakfast was a superb Continental selection in a very pleasant dining room. There are alot of good eateries in Earls Court Road so I had evening meals out. Staff were friendly and helpful and the bathroom toiletries were of a good quality. The only improvement I would like to suggest is to have a small shelf in the bathroom although this might be a bit difficult to fit in given how small the bathroom is. All in all I enjoyed my short stay.

"Rooms are over rated."
San_Moon, 29 Juin 2024

I paid £255 for my 'Executive Double' room. You could access the bed from both sides, i.e, it was pushed up against the wall as the room was so small. The room was on the ground floor, right next to the lifts, stairs and reception-it was noisy. The room didn't have the advertised bottled water. I wasn't able to check in until 2.45pm, despite other rooms being available. I was eventually moved to a better room, but that was after indicating to staff that the room was noisy at least three times.

"A Cute, Comfortable and Convenient Stay"
k_tyfoster, 29 Juin 2024

Wonderful stay at Mornington. The hotel has been updated beautifully! The staff were all very pleasant and accommodating. Our first room was quite small but luckily we were switched into a 2 twin executive suite which had lots more space. The shower was small but did the job. The location is perfect for catching the Tube at Earl's Court or one of the bus stations. Lots of food options in the area as well as a pharmacy and M&S Food Market. Will definitely stay here again!

"Good"
Paulína T, 26 Juin 2024

The staff was really nice, location perfect. The only problem was our rooms were downstairs so it was like a cellar in there. Very stuffy air with spiders and moths. The view was also not very nice but that isn't a big problem for us as we were in our rooms only for nights. We would come back but we would choose the upstairs rooms, if that would be possible and I bet it would be a 100% better😊

"Great experiece"
mgreen4807, 25 Juin 2024

The Mornington London Kensington was an excellent place to stay. It was close to the tube station, Earl's Court, which made it easy for us to find our way around. We had a family suite on the lower ground floor, which provided us an adequate amount of room to move around in. In our room we were able to store our suitcases standing up against one wall. The choices for their continental were excellent with staff bringing tea or coffee to your table. The staff were really helpful with the questions asked. We would definitely stay here again.

"Clean and great location for Heathrow travelers!"
Tim K, 18 Juin 2024

On a solo trip, I only needed a basic room with a convenient location (and private bathroom) and decent price to get to Heathrow. This hotel ticked each of those boxes. I booked a small room (very small), but it's what I was looking for for my last night in London before jumping on the Piccadilly Line to Heathrow in the morning. Clean room. Good price. A few minutes walk to Earls Court. Fabulous!

"Pleasant stay"
levitali2024, 16 Juin 2024

Location was great. Earl Court underground station was right around the corner. Shops and restaurants just down the street. Hotel was beautiful inside and out. Great breakfast. Excellent staff and service.

"Great London Stay"
rbonadia, 14 Juin 2024

Mornington Kensington is an excellent choice for a London stay. The location in Earl's Court is ideal, the staff are the best you will find anywhere and the place is charming and spotless. The price affordable.

"Fantastic Hotel in a wonderful place!"
jacekk782162, 13 Juin 2024

A jewel in the Kensington district, with amazing location, 200 meter from Underground and surrounded with delicious restaurants. Fantastic breakfast.

"Great hotel in a central location"
Jane W, 13 Juin 2024

I had a two night stay with my friend and we were extremely satisfied with the hotel overall: nice welcome on arrival, reception area gives a very good impression you feel you are staying somewhere that takes pride in offering a chic and stylish experience; room was ready straightaway to check into, beds and pillows superbly comfortable, everywhere spotlessly clean and nice design touches; breakfasts were very good value with a menu of cooked to order items as well as a comprehensive continental buffet - it was a great start to the day. The only negative was that the room (Executive Twin) was very small, really only big enough for one person but it was spotless and had every amenity you needed (including an iron and ironing board). All the staff we came into contact with (on reception, dining room and housekeeping) were all lovely - friendly and professional. We felt looked after and welcomed. The location is perfect - just a very short walk to Earls Court tube so very central for getting around London.

"Great for an overnight stay"
Darryl H, 09 Juin 2024

Very polite & friendly staff throughout the hotel. Everything was clean and fresh and the buffet breakfast was excellent with a la carte included! We were however "upgraded" to a larger room (god knows what the smaller one was like) in the LG (read this as basement) level. There was some daylight, but the room had a decidedly musty smell. For a one night stay it was okay. Space wise these rooms are very small as are the en suite bathrooms. There was a tiny elevator (barely get two people in with "carry on" luggage only!) which had a mind of its own, so we used the stairs (maybe an issue for the less spritely). Overnight stay? - yes! For a week? - not for me...it is a boutique hotel and as such you get hanging space but not much else to unpack a suitcase for instance.

"Superb stay . 10 out of 10."
P8874UBclairec, 07 Juin 2024

Fantastic hotel. My husband and I have just returned from a four night stay here and cannot fault it. The hotel is immaculate, the bed in the room was so comfortable, we had some of the best nights sleep ever , we had also been allocated a room at the front with a small balcony which was a real unexpected bonus. Breakfast was included in the price and was amazing , so much choice and served by friendly , attentive staff. The reception area was also always staffed and again by welcoming , friendly staff members. The hotel is literally minutes from Earls Court underground station and there is everything you could need in the immediate vicinity which is safe and quiet. I cannot praise this hotel highly enough and still cannot believe that for the price we paid we were able to obtain this standard of accommodation and service from the Mornington Kensington. If you are lucky enough to find availability here then do not hesitate to book, you really couldn't ask for more , it's a absolutely brilliant hotel in which to spend your city break.

"Pleasant surprise in central location"
katrinad1964, 06 Juin 2024

This hotel was a great find. Good central location very close to Earls Court tube station. Recently refurbished, it presented as almost brand new. Spotlessly clean, nicely decorated, comfortable bed. Yes the rooms are small, but if you are a tourist, like us, and only need a bed and a shower, it was perfect.

"A tidy and very welcoming hotel at a very convinient location. Great breakfast!"
Ekaterina V, 02 Juin 2024

I stayed at the Mornington London Kensington hotel with my mother in May 2024. We enjoyed our stay very much and will definitely consider staying here again in the future. The hotel was new, tidy, and modern, making it a pleasant place to be a guest. Although the standard rooms were small, they were clean and mostly comfortable (more on this below). The hotel team was amazing. We felt very much "seen" and welcomed, as we were always warmly greeted and asked if there was anything we needed assistance with. We really liked the breakfast offerings. The ability to order several dishes à la carte meant we enjoyed a different breakfast every day during our five-day stay. Everything was fresh and of good quality. The service team at breakfast was also great—super quick and helpful. The hotel's location was very convenient. Situated in Zone 1, it was near a metro station with two lines, one of which goes directly to the airport, and both go to the city. Additionally, it's located in Kensington, allowing us to walk (30 minutes) to Hyde Park and Kensington Palace through the beautiful neighborhood. While the rooms were quite small, they were still comfortable. We had no issues with sleep, as the bed was good. However, the size of the sink in the bathroom was a drawback. It was so small that it became nonfunctional for anything besides hand-washing. A few more hooks on the walls or in the bathroom would also be helpful. Overall, we had a wonderful stay and would highly recommend the Mornington London Kensington hotel.

"Treat for my parents"
julietlouday, 31 Mai 2024

My parents are in their 80s. They stayed at the Mornington whilst visiting the Flower Show. They were very happy with their room. They thought the staff were very kind & helpful. They really liked the breakfast. Staff arranged flowers and fruit in their room for me. Thank you so much Mornington for your hard work & kindness towards my parents.

"5/5"
Kaisa L, 31 Mai 2024

Fresh, inviting hotel. Room was nice and clean. Staff was friendly. Location perfect, the street was quiet but underground and shops nearby. I wold stay here again. We didnt get the breakfast so cant tell anything about it but the breakfast area looked nice.

"Great hotel in perfect location"
AMMK123, 30 Mai 2024

Friendly and professional staff. Small but cozy (and warm!) room. Excellent location and delicious breakfast. I would definitely stay here again!...........................................................................

"Excellent hotel"
bud2807, 29 Mai 2024

Small and compact room but all the necessities. Great for a couple of nights. There was no saver socket and no handrail in the shower this could be a problem for some but for a couple of nights this was ok for us. Staff were warm and welcoming and the hotel spotless.

"Perfect hotel"
Lisa C, 19 Mai 2024

I booked this as a treat for our 25th wedding anniversary and communicated with a few staff members beforehand about putting some wine in the room. We arrived late to a very warm welcome from Mika. The room was beautiful, very large for London with large bay windows and a balcony overlooking the street. The staff had gone to town with my request and left a card, chocolates, prosecco and strawberries for us. It was a lovely touch. The room was clean with a controllable thermostat, a fridge, tea and coffee plus toiletries. Sitting out on the balcony with a glass of wine was a luxury. Breakfast next morning was great. Small dining room was clean with a good atmosphere. Good choice of buffet breakfast and hot items to order. Location was excellent. Quiet during the night but just a minute walk from Earl's Court High Street and the tube. Huge thank you to the very friendly and welcoming staff for making our stay an unforgettable one. We hope we can return one day!

"Return visitor."
Gordon S, 19 Mai 2024

I have stayed at this hotel before but not since it has been refurbished. I must say that it looks fantastic. The decoration is lovely,especially the breakfast room. I received good value for money. Attentive staff and lovely fresh breakfasts. I will stay there again.

"A perfect location in a Hotel exceeding expectations."
X8274POjohnk, 16 Mai 2024

The Hotel exceeded all our expectations. Price was below our budget, even after upgrading to a Queen Suite with a balcony. Located close to Earls Court Tube station we were just minutes away from all the destinations, while the local neighborhood offered a variety of amazing restaurants & fully stocked groceries. The Staff were kind & very helpful. We highly recommend the breakfast.

"Lovely hotel, even better value"
Ercasse, 09 Mai 2024

The hotel has just been renovated and the quality of the finishes and the cleanliness of the room was excellent. I was expecting less for the price and my expectations were exceeded!

"Excellence that surprises and delights"
Malcolm P, 26 Avril 2024

Simply one of the best hotels in London I have stayed with. My list includes Hilton Park Lane, Grosvenor and others. The hotel is immaculate, the rooms clean, well designed, the only addition I would have liked is a small fridge. Breakfast, fresh, tasty - hot breakfast cooked fresh and served to you. Most of all was a caring, helpful and really positively motivated staff everywhere. Hugely recommend it.

"Perfect on all points"
CatherineDA1, 26 Avril 2024

Nice decoration, everything brand new, room ultra clean, silent, coffee and cookies available in the room, incredible breakfast, very attentive staff. And convenient location.

"Lovely Hotel. Highly Recommend."
Quest223817, 24 Avril 2024

Very nice hotel. Rooms are clean & in good repair with modern finishes. The staff is friendly & helpful. The location is fantastic. Very easy to get around via the Tube.

"Marathon weekend stay."
stevedavies05, 23 Avril 2024

Stayed for 2 nights for the London marathon. Cool vibe to this hotel. Gold finishing touches everywhere. Nice reception lounge, lovely breakfast but get down early as it gets busy. No problem as I'm an early riser. Staff are friendly and polite, nothing seems to be a hassle. We had a room problem on the first day but got moved to another room for our second night. Some rooms are a bit compact but it's London and space is premium so book carefully. Great hotel in a great location close to Earl's Court tube. We walked to nothing hill for a day and over to Kensington gardens both are within walking distance.

"Amazing staff and great location"
Faye L, 19 Avril 2024

Stayed here for 2 nights, I had a great stay here with my dad who was visiting me while I was on a work trip Radon's the receptionist is an asset to the team, so friendly and helpful and a genuine person Thanks for a great stay!! Also an amazing location , so close to the tube station and lots of restaurants and shops just few mins walking distance

"Warm, very clean and delicious breakfast"
Valerie H, 16 Avril 2024

Lovely warm welcome. Very clean throughout. Superb for a few nights stay, if watching a football game at Stamford Bridge, going to Earls Court Exibition Centre or Olympia this place is perfect. Literally a short walk around the corner of Earls Court Tube Station. History Museum and V&A short walk away or catch the tube. Fabulous breakfast , freshly cooked to order and while you wait there is a cold buffet with cereals and juice. This room is just passed reception which also turns into the evening restaurant and bar. Wonderful!

"The staff make up for what the hotel room lacks"
Y43UDlouisec, 16 Avril 2024

We booked an executive queen room. While pleasant and clean there were a few improvements which could be made. The bathroom was certainly on the small side and the fans/air con reasonably noisy. The staff however made it feel like a 5star experience. Helpful, friendly and nothing too much trouble. The breakfast was also delicious with good quality ingredients and a good range of choice. Once again the staff always on hand to help whatever the request.

"Great!!"
Go39235794196, 16 Avril 2024

Great experience, the staff were very friendly, room was small but nice, breakfast was excellent, neighborhood was very cute and in a good location! It was very very close to the train station, museums, and only a short ride away from central London.

"Incredibly nice but compact"
Swedishtomcat, 14 Avril 2024

My norm in big cities is to book major brands, as you know what you're getting. London, however, is a challenge as independent hotels can be hit and miss. The positive reviews of the Mornington made me take a punt. First of all, the location is spot on, just minutes from the Piccadilly and District lines of Earls Court tube station. I felt like a resident in a London neighbourhood rather than a visitor to a commercial hotel region. Entering the lobby area, I was very impressed - proper boutique hotel environ, modern décor, newspapers available and a lovely fragrance in the air. Check-in was swift, with a warm welcome from Fred. Our newly-decorated family room had many amenities available including large TV, iron & board plus a good selection of soaps & gels in bathroom, although there was no fridge. The bedding and mattresses were excellent in quality and comfort. Within minutes of entering the room, Fred then called to ensure all was ok. The level of hospitality well above what I expected. The only ‘small' complaint about our room was that it is rather compact (especially when the sofa bed is down) although it has been cleverly designed within the limited space. But mostly when we're in London, we aren't in the room long enough to require anything larger. Point being, room size in London for us is a low priority. We tend to wake late, so didn't opt for breakfast despite the reviews suggesting it is very good. However, within a stone's throw is an M&S foodhall, Paul, Starbucks, Leon and a host of other eateries. So to sum up, the Mornington is a little gem and thoroughly recommended.

"Wonderful Stay & Loved the Breakfast!"
T8213PKkarenm, 07 Avril 2024

We had an incredible stay at the Mornington London Kensington! I traveled with my daughter during spring break, to visit my younger daughter who is studying abroad this semester. The first wonderful thing that happened was that our daughter who is studying there spoke on the phone with Fred about a room that would have a space for her to stay with us some of the nights. Fred explained there was a really good option with an extra pullout where the 3 of us would be comfortable right on the ground floor. When I arrived at the hotel, Fred remembered about our room & even showed it to me before we decided it was a good choice for us. The personal touch really made a difference. The large main bed was super comfortable for me & my older daughter. The extra bed was perfect for my younger daughter and we were thrilled she could stay with us, which meant we could see more of her during the weekdays she had classes. The location in Earl's Court is just fantastic!! Everything you need is right there near the Underground station, and the hotel is around the corner. We also loved the location because it is less hectic than being in central London. There are easy connections to get anywhere from Earl's Court. All of the staff at the Mornington was fantastic. Erinco even heated up our daughter's heating pad in the evenings. The two women who work at breakfast were great as well! After the first day they remembered my daily latte order right when I walked in. The breakfast is not to be missed! There are cold items, yogurt, cereal, toast and pasties. Then you can order hot food each morning, which is made to order and delicious. It is also nice because it is never really crowded. When full the breakfast area holds about 30 people, it is so lovely. The hotel is updated and modern. There are charging cords right near the bed, and we didn't even need a converter to charge our phones. The shower is really nice, and the hotel provides soap, shampoo & conditioner. The towels were also large & soft. I would love to return to London and this hotel would be my first choice of a place to stay! Thank you to all of the staff at the Mornington for making our stay in London so personal & wonderful. We miss you! It was a true pleasure to come back to our comfy hotel space after our days out exploring London. Earl's Court always felt safe, even when we returned late after a visit to Harry Potter & Wembly Stadium for a football game.

"No recommendation"
Steffi E, 05 Avril 2024

First and last time staying at this hotel. Pros - quiet, even though it's close to Earl's Court station, bed was small, but comfy (1st rating point), breakfast was good (2nd rating point). Cons: I got a lower ground floor room, so little light and no view and it smelled damp and a bit moldy all the time as soon as you entered the LG area. Aircon/heating worked for one day and then never again (I stayed for 5 days), no wi-fi in my room at all (btw not in the breakfast room either), the shower was tiny (a small triangle; even as a slim person you could barely move), the sink - a narrow rectangle, totally impractical - only had cold water. There was a flashing smoke detector directly over the bed that kept you awake at night (I MacGyvered it with adhesive tape and cardbord), and you had next to no storage space for clothes etc. The whole room was super tiny, so you could barely move. And there was construction work going on for a whole day in the lower ground floor area. Tbh, I have had better quality in 2,5 star motels for a fraction of the price, so no recommendation.

"Excellent Hotel - Highly recommended"
Philip L, 05 Avril 2024

Stayed for a night with my 8 year old son,really close to the underground and a nice modern clean hotel. Staff were all very friendly I honestly couldn't fault anything from our stay. We took an Uber into Stamford Bridge for £10 and walked home from the game only about 15 mins. I normally would leave reviews but I felt this one was deserved.

"Beautiful hotel in a convenient location."
Louise D, 01 Avril 2024

Convenient location on a gorgeous street in central London. Beautiful modern decor and the perfect place for a business or leisure trip. So easy to get around as Earl's court station is just up the road. Will most definitely stay again. Thanks to the staff for a lovely welcome and excellent service :)

"Amazing service in an excellent location"
David R, 29 Mars 2024

We stayed for 2 nights for a short London gaunt. Hotel is centrally located around corner from Earls Court tube with many shops, bars and places to eat nearby. The hotel was super clean and very fresh, with a proper “Kensington feel” to it. Staff is what makes a hotel experience and all the staff were super friendly, very smart and professional. If you are a larger person, the shower might be a little difficult for you but otherwise 10 out 10! Oh also, the bed was amazingly comfortable and I'm really fussy when it comes to a good mattress!

"Tourist trip"
lindsaythwaite, 29 Mars 2024

The worst 4 star bedroom we have ever stayed in. Far too small and uncomfortable. Very close to being unfit for purpose. No clothes storage, couldn't move in the shower and very difficult to sit on the toilet which was about 1ft off the facing wall. The double bed was against the wall which meant that someone had to climb over the other one to get out of the bed. Certainly nowhere near 4 star.

"Good some things and not good in others."
cliveandali c, 29 Mars 2024

Location very good, staff very good and the hotel was clean. The breakfast was good. On the down side the room was small by the shower was tiny, the bedside lights could only both be on or both off which is not good if one person wants to sleep and the other read. There were charging points either side of the bed however one of them only worked when the main bedroom lights were switched on so no charging overnight. The main disappointment was the internet which if it worked at all, which was rare it just kept dropping out. It's 2024 so getting the internet working is quite basic.

"Fantastic little hotel."
John W, 27 Mars 2024

Absolutely fantastic stay at this hotel recently. The location is excellent, 2 minute walk to Earls Court underground station. Hotel staff couldn't have been more attentive and polite. Rooms are very clean and comfortable. Staff were constantly trying to improve our stay, either by making polite conversation or giving handy tips where to visit/eat or drink.

"Great hotel"
UKWanderer66, 22 Mars 2024

2nd stay at Mornington Hotel. It was just as good as the first. The rooms are very well presented - compact but enough room. The bed is the most comfortable I have ever slept in. Staff are really nice. Vegetarian breakfast was quick and very tasty. And only 150 yards from Earls Court station

"Great hotel but be wary of room size."
SCB1959, 21 Mars 2024

Nice hotel, friendly staff, good breakfast freshly cooked, convenient location for Earls Court tube. But Executive room was on the small size, shower cubicle cramped, and sink was barely big enough to wash hands, with access restricted by an (unnecessary) shelf immediately above. A shame, as this would have been a 10/10 otherwise.

"A beautiful hotel in a stunning location!"
Eli S, 18 Mars 2024

I stayed here during a weekend trip into London last weekend and I have nothing but good things to say about this hotel. The location is beautiful and conveniently close to the tube. The hotel itself is well maintained, clean and welcoming and its staff are happy to help with a 24/7 reception and bar. I have a disability that limits my mobility (I have a walking stick) and the hotel were able to accommodate with an absolutely stunning room which held a large level floor shower. The towels supplied are plus size friendly and the room was clean and well stocked with most necessities. My only concerns if you are considering staying here with a more severe condition there are multiple steps leading into the hotel and the bathroom (At least the one I had) would not be able to accommodate a wheelchair into the shower because of the way the door opens/closes. Ultimately I would definitely stay here again and I can't thank the hotel enough for being so accommodating!

"Earls Court hotel"
Misska18, 18 Mars 2024

Good hotel, no decaf coffee one restaurant is closed as only kitchen staff can use the coffee machine. Ground floor rooms are noisy due to wooden floor. Rooms are tiny but get space is a premium. Fred was so lovely spoke to him before arrival and at check in. Amazing customer service. Others weren't so helpful see above comment about coffee. Choice of soft drinks quite limited. Breakfast menu was ok, would have liked pancakes as an options rather than cooked or continental breakfast.

"Little bit of luxury at a sensible price"
Ollie A, 18 Mars 2024

Beautifully decorated and immaculately clean. This hotel is lovely. Staff were super friendly and helpful. Breakfast was amazing. The room was small but as expected for a city hotel. Very clean and toiletries lovely quality. Only thing the room missed was a full length mirror.

"Fred Made it Special"
Michael P, 13 Mars 2024

A great stay made even better by the attention to detail and friendliness of Fred at Reception who went above & beyond to make sure we felt comfortable and welcome. Will definitely use this hotel again.

"Recently Renovated in Great Location"
Niall S, 13 Mars 2024

Great location close to Earls Court tube. Hotel looks like it has been recently renovated and was clean and bright throughout. Didn't interact much with staff but, when we did, they were all very helpful. The room was small (as we expected and glad we paid extra for a slightly bigger room) nut was clean and nicely decorated. We couldn't fault it.

"Don't go here unless you want to sleep in a basement"
X535CKjelenam, 06 Mars 2024

We were staying at this hotel in January. Never have I ever stayed at a room that was located at the BASEMENT, not even at a three star hotel. The room was tiny, and freezing cold if the air-conditioning was turned off for 5min. What I disliked the most is the fact that I read later in the reviews that one could have requested to be moved to a room in the upper floors, but if you don't complain you stay in LG?!! This is such a bad and dishonest service, and I don't agree with some people saying in the reviews that appreciated that they moved them to upper rooms. This is what should have been done in the first place- 4 stars room experience!

"Very friendly staff and super location!"
Foteini M, 05 Mars 2024

One of the best hotels I have ever booked! Extremely friendly staff, clean rooms, top location, near underground and bus stop, very good continental breakfast and nice view from our executive suite. I have read many reviews but I don't really understand them, because they talked about view and windows etc despite the fact that the booked oom was budget or economy for example.... I would definitely stay there again! Thank you!

"Very nice place to stay in"
hok l, 04 Mars 2024

Convenient, 2 mins walk from underground station. Good location with lots of restaurants to choose from. Staffs were super friendly, welcoming and attending to your needs. Whenever you need help, they were the first to reach out their hands and asked if you need anything. Definitely recommend to anyone.

"Best boutique in town."
shellyshoo, 01 Mars 2024

Just returned from a gorgeous 2 night break in this gem of a hotel. Fabulous location.. a 2 min walk to Earls Court station. This hotel has recently been fully refurbished & it smells new. We had a cozy room on the 4th floor. The bed was so comfy ! Breakfast was perfect. So much choice and really good quality. We found every single person that work here to be friendly and efficient. We will definitely be back.

"Got off to a bad start but problem soon rectified."
TrippieJan, 28 Février 2024

We had booked a Executive Queen room, the first room we were given on the top floor was very small but newly refurbished and very clean, when we came to shower in the morning we found that the shower was so small it was unusable. We contacted the reception and we were moved to a much roomier room with a decent sized shower at the back of the hotel on the ground floor. The hotel is very clean and the staff are helpful and it's in an ideal situation for tube links.

"Super hotel in a quiet and convenient location for touring central London"
usa2zblog, 21 Février 2024

Hugo and his team clearly take pride in their work at this newly refurbished gem of a hotel. Their attention to detail and endeavours to ensure guests are not only satisfied but delighted is refreshing. Yes, the rooms are small but remember this is an old building in the heart of London and so they are typical of this era. As tourists we spent most of our time out and about so more important is the comfort of the beds, the cleanliness of the room and the amenities offered. I cannot fault any of these. The breakfast is top notch - a superb continental buffet plus a choice of cooked breakfast, all served by very charming and attentive waiting staff. I would not hesitate to recommend this hotel to anyone visiting London - the location is superb for access to underground and bus routes and the neighbourhood is quiet. I am already booked to return to London in March and again in April and am so pleased to be returning to the Mornington London Kensington on both occasions.

"Highly suggested stay"
Serena C, 18 Février 2024

Considering the standard of hotels in London, I was extremely impressed by this hotel. Staff was nice and welcoming. Furniture was recently renewed. Room was clean. I enjoyed so much my stay that I will definitely come back! It was also very close to the center or London! the tube was 2 mins away from the hotel

"good"
Sofie D, 15 Février 2024

Very clean, very friendly, and perfect location, but small room with very little window without direct day light. Impossible to stand upright in the shower as an adult. Small double bed against the wall. Even booked as 'economy', we did not consider this a full room. Could be ok to book for children below 10, but not for adults. In another room, we would certainly recommend this hotel though.

"A thank you note"
kahongl2018, 12 Février 2024

I really like the friendly staff, the pleasant breakfast experience, and the location of hotel (near Earl's Court underground station, also in zone 1). A sincere thanks to Mornington London Kensington's team.

"Not satisfied with the room"
Ilham D, 12 Février 2024

A room that's much, much too small. Bathroom also too small, only one person can fit in at a time. The bed is stuck to the opposite wall. No space to move around, no mini-fridge, room in basement, so window facing wall. The hotel is nice, the staff are friendly and it's close to a metro station, but it's not worth the price.

"Perfect little hotel with polished service."
tangletom, 09 Février 2024

A fully refurbished boutique hotel in a convenient location. Had a lovely feel about it. Staff could not have been more attentive, friendly and helpful. Room was very clean. Bed was great. Shower cubicle in bathroom was very cramped (I am a fairly large individual). The lift was tiny and has room for only one person and two cases. Breakfast items were prepared to order and the quality was excellent. Great choice on the buffet. Waiting staff were spot on. Would happily return and confidently recommend.

"Small room but I loved the hotel "
DayTrip51232412111, 08 Février 2024

Had a great stay at this hotel. Lots of plus's about staying here. Staff were friendly, rooms were clean and the hotel in general was very modern. It is a 3 minute walk from Earls Court Underground and the road that's on has bars and restaurants on it, and everything else you may need. It was also very decently priced for London. The only negatives I could mention are that I stayed in a single room and I have to say it was very small. That didn't bother me much but it may bother some people. Everything was very compact, and there's not much storage space but I only stayed 3 days so that wasn't a problem. I found it impossible to wash my hands without soaking the bathroom floor as the sink was tiny. I felt it only fair to mention these things as that's the point of reviews. Overall It was a great stay and I would stay there again.

"Wonderful visit!"
mattval63, 08 Février 2024

I was very impressed with my recent stay at this property. This hotel has a boutique like feel, and my room was cozy, clean, and had nice in-room amenities. As a solo traveler I had no problem with the small room size and bathroom. I was always treated very kindly by the warm and caring staff. I will definitely return!

"Warmful stay in London"
HansuX7, 07 Février 2024

Very nice and cozy place. Excellent service, staff and a tasty breakfast. Our room were maybe a bit tiny but that wasn't a big deal and it made the atmosphere more intimate. Highly recommend this place!

"Perfect location for my business trip"
Tour12653645235, 04 Février 2024

The location of this nice hotel was just perfect for my business trip. I could reach all my meetings on foot within app. 20 minutes which helped me to safe time without using the Tube every day. Moreover it's just minutes away from Earl's Court which is very useful both on arrival and departure. The room was very clean and although of typical size for London I had all I needed for very pleasant sleeps and even some work in-between my meetings. The WiFi worked excellent. Breakfast was really great, with lots of options both for the cooked breakfast and the buffet.

"Great place to stay!"
Tony S, 03 Octobre 2023

Top location. Great clean Hotel. Convenient to trains and buses and attractions. Breakfast was excellent! Customer Service was very helpful in directing us as hi was to navigate London by Bus and Train!

"Not the high end hotel it's marketed as, poor customer service"
warm1e, 02 Octobre 2023

Still under renovation. “Queen suite” hotel room well presented but certainly not queen size. Once guests started to use their bathrooms you could hear water running through the waste pipes in our room - we thought we were going to get wet!! Disturbed night's sleep as a result and when complained in morning staff not surprised or interested. Gave hotel a chance to respond by email and a week later still not heard anything!! Present themselves as high end, but customer service certainly not high end

"Miserly owner, Avoid at all costs."
Connor H, 02 Octobre 2023

Horrible experience. I wouldn't wish it on my enemies. All of the rooms are incredibly small, which is to be expected in London, but BASIC appliances are not available or functional. What kind of bathroom doesn't have a single towel rack? Where are you supposed to put your towel (hand towel included)? Why are the sinks tiny rectangular boxes that are impossible to use for things like shaving unless you want to clean the floor every time. Why did the fire alarm in our room go off at 7am because someone burnt toast in the kitchen? Is there any delay in this system? Why do the soap dispensers require multiple pumps to get a modicum of what's required? All of these things point towards an owner who has contempt for the people who use this hotel. They clearly haven't tried spending a night here. Truly disgusting. I hope this place goes out of business.

"Lovely stay - highly recommend! Tasty breakfast, newly refurbished, close to tube & there's an ironing board!"
Culture06287499355, 01 Octobre 2023

I rarely write reviews but I was very worried after seeing so many bad Google reviews on our way to the hotel so I decided to leave one to prove that this is a wonderful hotel! Me and my mum stayed here just for a night to sleep. Firstly, the hotel is just a 2min walk from the tube station Earl's Court (Piccadilly line) and located on a cozy, safe street that has lots of other hotels around. The hotel looks small from outside but there are quite a lot of rooms. Reception seems to be open 24/7 (considering we arrived at 1am and were greeted by a lovely gentleman). He also asked how many room cards we need. The hotel has been recently refurbished (we think) as the carpet looks fresh, there's a vague smell of fresh paint in the hallway and the rooms look completely new. We stayed in a compact double bed room as we just needed a place to sleep & eat. The rooms are on the smaller side but worth it for the price. It was actually much cheaper for us to book the stay directly on the hotel's website as well. I would say if you want to stay in central London then this is a fantastic spot! Breakfast was lovely - it's £20/person per day (if not included) and there are small pastries, toast, cold meats & cheese, fruit, juice, yoghurt with toppings & honey/jam. There is also a list of hot foods made to order (e.g. various forms of eggs, omelettes, mushrooms, bacon, etc) so you can have a full English or a different mixture of foods. Tea/coffee & water is included of course but you do have to ask the waitresses for them though! Speaking of them, they were so attentive and sweet :) The room itself had lots of amenities. There's a coffee and tea making station (with milk pots), an ironing board & iron, hairdryer, hangers, a very good air conditioner, a big TV, and Rituals soap & shampoo in the bathroom! There's a handheld shower & rain shower. Of course, there were a couple of bits that we didn't love but that's only fair. The sink in the bathroom has a very modern design and the basin is rectangular so you have to wash your face standing sideways. The shower is up against a corner of the wall but just has a shower curtain which I think you kind of have to pull around the whole open corner? Also, the chargers by our bed were not plugs but just a USB & USB-C slot so make sure you have a cable! There might be plugs somewhere in the room but we didn't look as we had cables. Overall, honestly I would rate this place a 10/10. There was nothing that really bothered us and it was a pleasant hidden gem! And the price we got (booked early, non refundable etc) was only about £125 for the night which is quite cheap for this quality in central London. ABSOLUTELY will be recommending this place if any friends/family need a place to stay!

"Caring, efficient staff looked after guest's needs."
Dave D, 28 Septembre 2023

My elderly mother was stranded 3 days awaiting a return flight to the US. Hugo, Jazzy and Danny looked after her and patiently assisted in retrieving her lost passport and valuables and relaying crucial info to family. She was so happy with her comfortable stay and their professional aid and attention. She loved the breakfast! Great people, pleasant amenities, great location. Our family can't thank you enough!

"Short stay in London"
NDshowchoirfamily, 21 Septembre 2023

There were stains on my mattress cover but the housekeeping changed it and was offered complimentary breakfast. It's just hard to imagine how you can make a bed and not notice a stained linen. Also there were renovations going on and sometimes there were chemical smells. And the air condition was not adjusted after request. One worker said I could do it in the room and someone else said they had to do at the main controls.Single room is very compact.Overall the bed was comfy and hotel quiet. Breakfast was good but costs extra 15-20 GBP. Safe neigbourhoud and excellent location to the tube, snacks and restaurants. Good service especially in the breakfast area.

"Great location BUT……."
Livvy-Bivvys, 06 Septembre 2023

I'll start with the positives. The location of the hotel is fantastic. Literally a three minute walk to and from Earls Court Station. Loads of places to eat, drink and grab a coffee from on Earls Court Road. On my first evening I was given a complimentary upgrade to an executive room, which was a very pleasant unexpected surprise. The room was small but beautiful and extremely well finished. Now the negatives. On my second evening I was moved rooms, which I knew would happen and was fine with. The room was nowhere near the same standard as the previous one even taking into consideration it wasn't an executive room. There was no bin in either the bedroom or the bathroom, no hairdryer nor remote to watch the TV. The shower only had a curtain which was useless and flooded the bathroom when used and the carpets had not been finished correctly. When I checked out I informed reception of the lack of items and was advised it was a new room that had just been released. Surely a new room would contain these basics?! Upon check in the receptionist was very friendly and helpful but was on a personal video call. Sadly the location does not make up for all these downfalls. I would only recommend staying here if you book an executive room. I won't return.

"AS NEW, every single you might need, compact but very quiet and comfortable."
Raymond D, 04 Septembre 2023

Awesome location, small room, but everything is there and spotlessly clean. I am back in London in 2 and a half weeks and I would stay again. Staff were so helpful and storing luggage was a breeze. Great sound proofing meant a good nights sleep. Minutes to Earl's Court station.

"Small rooms but clean "
Janelle B, 02 Septembre 2023

Nice staff, clean rooms although quite a compact room. It was in a decent location and close to the rail. It was a bit confusing as there were 3 names the hotel was called making it difficult to locate. I was informed it had been renamed it but there was not clear communication of the correct name of the property.

"Amazing hotel just refurbished"
jamieba32, 31 Août 2023

Stunning little hotel near Earls Court station. Lovely staff and reception area and had my room upgraded as it was my birthday. The room was so nice and the hotel was excellent value too. I wouldn't hesitate to recommend this hotel to anyone coming to london for a classy affordable stay in a stylish hotel that has a modern twist on Art Deco style.

"Horrible (and short) stay"
ImokUrok, 30 Août 2023

Our “stay” was in late July. The hotel was under construction, which we had not been told beforehand. Jackhammers were operating literally just outside our window on the ground floor. The wifi reception in our room was non-existent, so I had to go to the lobby to use the internet. The AC didn't work. The electrical circuit-breakers kept going off and we were told this was because we were using extension cords. We were told that no extension cords were allowed. There were no electrical outlets on the side of the room with the bed, so this was unworkable. If there are only outlets on one wall, you have to allow extension cord use. Common sense. There was just one small wardrobe for all of our our clothes, with no closet. The rooms were new (well, the place was still under construction) but were dusty, as you might imagine. I had to wipe down the top of the wardrobe so we could use it as a shelf. When we told the front desk we had to leave and book another hotel, we were told we would be charged for that first night, even though we only stayed a total of three hours.

"Great value, comfortable, air- conditioned hotel in a fantastic location !"
Ziggy F, 28 Août 2023

I come here every year - when I have to run away ( for 3 nights ) from my home in Notting Hill , due to the Carnival! The hotel has had a total refurbishment and looks spanking new, with all the bells and whistles ! I booked in advance through the Best Western website - and got a great deal for £128/night, incl . breakfast . This was a tremendous deal - as the location of the hotel is perfect : close to Earls Court tube station, but on a quiet street; one may also walk to all the museums in nearby South Kensington, and there is also the very green and salubrious Brompton Cemetery nearby - with its delightful trails for walks , as well as a convenient little café! A M&S Food Hall is less than five minutes' walk away, and a Tesco Express is also conveniently nearby . My air- conditioned room in the hotel is quiet, very clean and well-furnished with all convenient amenities, and my welcome tray was replete with snacks ( crisps , cookies) , cans of soft drinks as well as water, and there were also Twinings teabags ( and Nescafé coffee sachets ) . I have had the hotel breakfast for 2 mornings now - really excellent quality , and great choices available ( I rather gorged myself, oops) . The hotel staff are always helpful and polite , much appreciated . As far as I am concerned , I am truly enjoying my enforced sojourn here - so thank you so very much to everyone at the Hotel !

"Amazing experience"
Екатерина А, 24 Août 2023

Great venue with amazing service. I was welcomed from the first minute and allowed to check in slightly earlier than expected. The room was clean and with all the necessities provided. I really enjoyed my stay and I look forward to visiting this hotel again

"Not the best not the worst"
T3827ZQmichellet, 13 Août 2023

Yikes on this room. I wouldn't stay more than a few nights. We stayed on the new side of the building with all the new technology / fixtures that were confusing. Everything is TINY in the room. There were two false fire alarms first night, another one woke us up the next night, another the morning we left. None were explained beyond "someone was trying to dry their hair. There was a leaking roof in the reception area, and the staff seem to be inexperienced and confused. The location is really excellent, however, and the rooms are quiet aside from the alarms, so there's that.

"WARNING ⚠️ Aweful treatment, NO MANAGERS PRESENT ON WEEKENDS"
prateekbhatnagar2021, 11 Août 2023

Hi I'm writing about the absolutely terrible room, stay and service I received in room 406 from the 5th to 6th of August . There was no AC in the cramped hot stuffy room and even after repeatedly going downstairs to ask for a AC fix or a room reassignment 3 times I was told that there would be no resolution and that I would have to stay up all night until management came in at 9am the next day and I was promised by the person in-charge that I would be rebooked for another day in my situation. However in the morning I'm told there are no managers on the weekend and that there is no one in charge I can even speak to directly or even on the phone. This is absolutely insane and unacceptable. PLEASE SHUT DOWN ON THE WEEKENDS IF YOU DONT HAVE ANYONE INCHARGE present. Additionally the rooms and the door are not soundproof and my room was placed directly in front of the constantly squeaking elevator lobby door, this is such basic guest service to even just oil the hinges or something, but I have to stay up all night because of management's incompetence. This is absolutely insane treatment. Additionally I was unable to reach the anyone over the phone number provided during then morning before I even came to the hotel

"5 star Hotel experience thanks to the staff"
DredBass, 07 Août 2023

Oh my jesus what a fantastic hotel I came across. Came here on a recommendation from a friend at work and such a lovely place in Earls Cour. The Front House manager Jazzy was so polite and understanding which just made the overall experience perfect. They are going under renovations, but once done I think this should be a 5 star hotel based on the customer service I received. Lovely rooms, fantastic breakfast. Nothing to complain about.

"Great value, location"
Racsmith, 07 Août 2023

Great value for money, location very convenient. Rooms are sized well in comparison to London accommodation and especially at the room rate. Clean and modern rooms. Very happy with staff both on reception and in breakfast room. We booked here last minute as our pre-arranged accommodation was so bad and had to checkout, so we were so lucky to stay here.

"Will be good when it is finished"
Grant13, 01 Août 2023

The hotel is in the midst of renovations which they don't tell you about before hand and are happy to charge you the normal price even though in our case there was no handle on the wardrobe door, the air conditioning was not working and the corridors had wet paint signs on them right around the entry to the area in which our room was. Not a good way to treat guests. In saying all this the room was a good size for London, it was clean and well presented. The staff were helpful and of course the location is very convenient for transport and eating. All in all liked the hotel but was not impressed with the price I paid to stay on a work site

"avoid at all costs"
frankgJ1851LN, 20 Juillet 2023

Hotel renovations; management needs them and guests will appreciate them...AFTER they're completed! It baffles me that this hotel took bookings while they were completely renovating each floor, the staircase, the lobby... ultimately felt like being robbed and had been exploited by an establishment that hadn't even bother to send an email/notice/warning that guest would be staying in a construction site. The hotel has been undergoing major renovations since at least march 2023 (as per the employees). This means dust everywhere, a lift that does't work, noise during the day. I'm sure this will eventually be a nice place, but would not recommend at all presently.

"Super Small room with uncomfortable bed and not working air condition"
Alice-th2023, 18 Juillet 2023

Location is excellence. Short walking to tube station and bus station. Small room with unworking air condition. Super lumpy bed. Super small shower area. Bad quality of sleeping. Average quality of breakfast. No toilet in reception area while waiting for check-in.

"Location, Location, Location!"
cjmac75, 15 Juillet 2023

Last minute reservation when another hotel turned out to be awful and not what we expected. Very accommodating, helpful with requests, and very pleasant workers throughout our stay. Perfect location, Earl's Court Station is soooo close, and you there are so many businesses near - food, grocery, etc

"Great stay"
Stephen T, 10 Juillet 2023

Hotel is in an excellent location and ideal for exploring London. Earls Court station only one street away. Staff were very polite and helpful. Room was spotless and would definitely stay again without hesitation.

"Not as advertised"
Natalie A, 04 Juillet 2023

None of the services advertised where available. No TV, no air-conditioning, no telephone, no tea/coffee facilities. Twin room should have been a single as there was not enough room to even change. Even furniture was only for a single room. It was not a bathroom but a wet room. Definitely not a 4-star. Breakfast cancelled on 2nd day after having to go to another hotel on 1st day

"Do not go unless remodeling is finished"
olderTechnology, 13 Janvier 2023

This is a big NO unless you verify that their remodeling is finished. NO elevator (lift) for my mobility impaired wife. The website doesn't tell that they are a mere shell of a hotel during remodeling. There is no lobby and no amenities (and no elevator). Do not go unless you can verify they are fully rebuilt. The room we stayed in was very funky shaped. Obviously it is a converted house, but you could barely move around in the room. Still, it was clean and comfortable enough at the end of a day of sightseeing. Convenient to the tube station.

"Dont go!!!"
Sallie L, 26 Octobre 2022

Booked this hotel as it was rated four stars. But how can this hotel be rated four stars??? More like one star. The worst hotel i ever stayed in. Tiny rooms. not clean. plus scaffolding everywhere and builders noise. DONT BOOK

"Does the job"
Lundln, 23 Octobre 2022

Hotel was as expected. Situated in a nice neighborhood. It was easy to travel to and from the hotel. I arrived in less then an hour by train from Gatwick. Only 200 meters walk from earls court underground station. Hotel is undergoing renovations, no restaurant available.

"One of worst hotels I've stayed at"
Alkesh C, 25 Septembre 2022

At £260 a night this hotel should be ashamed of themselves for charging this kind of money. Firstly no forewarning that there were buildings works taking place at the hotel. The reception area was more akin to a construction site. The first room was meant to a king size bed so I expected a reasonably sized room instead what I got was a bathroom closer to the size of a aeroplane cabin. The distance between the shower and toilet was no more than 10 cm. The queen sized bed (not king) and desk barely filled the bedroom. The staff understandably moved me to a larger room the following day but despite being larger the condition of the bathroom was shocking. Best Western proudly brag about their high cleaning standards. You can decided for yourself from the pictures…

"Good experience overall with some flaw"
andreascap2022, 28 Août 2022

The room could be more clean and it could be paid more attention to the details (TV with some issue, A/C too cold after the room "make up" and no bags in the bins after the first change): overall, despite some flaw with the room (but by my experience is always like this with single room in London), the staff has been very kind and available. In booking phase (on Lastminute.com) there wasn't written anywhere that I had to pre-emptively swipe my Credit Card for any eventual damage during my stay.

"Quiet and clean Hotel, excellent staff"
Steve S, 16 Août 2022

Excellent check in, we were allocated a room straight away. Dan, who was on reception, then rang us after 15 minutes to see if everything was okay. Clean and tidy Room, totally perfect for our weekend away with tea and coffee facilities plus iron/board.. Literally 3 mins walk to Earls Court tube, M and S food Hall 2 mins walk away, with hotel situated in a very quite area. No faults whatsoever.

"Great Location and Staff, Comfy Room"
T7P, 14 Août 2022

I was looking for a base for a weekend in London with my daughter, and this was ideal. 5 mins walk from Earls Court tube and easy connections for theatre land, the museums, London eye etc. all within a 15 minute tube journey. We received email confirmation immediately upon booking letting us know about the refurbishment work being carried out, but we were visiting at the weekend and this wasn't an issue for us. Not having breakfast available at the hotel wasn't an issue either, as there are lots of places within a couple of minutes walk. Reception staff were fabulous; friendly and welcoming and made a big difference to our visit by being flexible with looking after our cases whilst we went to the theatre. Room was good, comfy beds, good shower and air conditioning.

"Not a 4 star, way beneath expectations"
L9756ISdonnaj, 03 Août 2022

We stayed in this hotel last minute on a train strike day. Knowing a few Best Western hotels I thought I'd pay a little more for a bit of luxury. What a disappointment. Firstly, we walked past twice as there is no signage. the building is completely obscured by scaffolding. The booking gave NO PRIOR NOTIFICATION that we were staying at a building site. There was also nothing saying it was only accessible by stairs which I struggled with as a disabled traveller. There was a max 3person lift inside. Boarded up doorways and walls greeted us everywhere . Our room was so small. It's completely inaccessible for anyone larger than a 36"waist. First its freezing (complaint made) we used an electric radiator from under the desk to warm the room on the entryway is the toilet and shower room on the right and a wardrobe on the left. To use the toilet I needed to enter the tiny corner shower to close the door to then sit on the toilet. Theres dust everywhere and the shower unit hs a broken lever. The wardrobe door hit the main door closer before it was halfway open. Main room. First I see the window. With scaffolding veiw. I closed the curtains. The pelmet top is loose. The desk is OK, but my thigh hit the drawer before I was sat comfortably at it. Tea/coffee station. There was no tea (complaint made) pack of 2 biscuits. Nescafe sugar and canderel sachet. The bed. It got points for comfort. It was flush against the wall so no bedside offering my side. There is a light switch. Said switch doesn't appear to operate anything. Above my head it the air con. Very noisily buzzing and whirring. Complaint made. The side with a bedside offering has a torn lamp shade. No plug or USB offering in reach. We made our complaint before we left for dinner. Upon return the receptionist said she had looked at the noise and it was the AC. She would move us rooms but they're full. She also changed the settings so the room wasn't so cold. She did all she could (except for the tea but that minor). Sleep was irrattic as I was woken by the ac buzz repeatedly. A shame as the bed was the only good part of the room.

"Great location with a broken AC"
doughboyy, 31 Juillet 2022

We stayed in the hotel in late July and the staff were kind enough to let us check in early, which we appreciated due to the large amount of luggage we had. The location was right near the underground and tons of shops and restaurants nearby. The room was a decent size although the toilet was a bit cramped between the wall and the sink as well as the shower temperature would fluctuate even when it was at a colder setting. The only major complaint we had was that the air conditioning unit stopped working by the time we came from our day out from at least 10pm onwards. The staff said it was an issue that had to be sorted out the following morning so our sleep was quite poor as a result of this. We had to prop open the window due to it wanting to close. Would like to give the hotel another try in the future once renovations are completed

"Very pleasant hotel in a quiet central location with great staff"
MAGDA F, 24 Juillet 2022

A great place, centrally located, a 20 minute walk from the Kensington Garden. Clean and well kept, very efficient air-conditioning. 5 minute walk from the Underground that takes you directly to Heathrow as well as city center. Plenty of restaurants around. Quiet. Wonderful and helpful staff. I certainly recommend it.

"Not right now"
neilc790, 23 Juillet 2022

Hotel is under going somewhat noisy renovations and is also not currently offering breakfast . The staff were helpful in resolving a AC problem … mich appreciated. I believe that the hotel management should have advised us of the issues in advance so we could have considered alternatives

"Good location, be aware of building work."
julie j, 11 Juillet 2022

Building work is taking place and the hotel was covered in scaffolding, which we were not aware of and which made the room dark. On the plus side once the work finished on Friday it was quiet as they don't work at weekends., so it did not affect us. The room was clean with plenty of toiletries and tea and coffee. Although we had paid a b&b rate this was not available due to the building work, however arrangements had been made with a hotel across the road to have a continental breakfast there. The staff are lovely and helpful and the hotel is in a great location only 2 mins walk from the tube station. It would have been nice if notice was given of the works taking place rather than finding out on arrival.

"Very Disappointing"
Holidaygoers11, 04 Juillet 2022

We booked in 2020 but due to covid could not visit until now. We were asked to pay an additional £80 to rebook for june 2022 making it £171 per night! We arrived to a temporary reception (to a lukewarm welcome) and found huge renovation worksl going on which we had not been informed of. This meant a lot of noise on the Thursday/Friday. We were told all guests had been told by email and given the option to cancel! We did not receive any email. The hotel had no restaurant available so the full English/continental breakfast we paid for was not available at our hotel. Instead we had to go across the road to another hotel where only continental was available. This was inconvenient but luckily the Mowbray Court was a lovely hotel with friendly staff, but we had paid for a full breakfast, not just continental. Our room was clean but small and in need of refurbishment. It was too hot and the aircon was poor. Our view from the window was a small garden containing 30 new toilets for the refurbishment. The staff at the hotel were not friendly or helpful. We asked to speak to the manager but were told they were off sick! When we went back to collect our cases after checking out we were not allowed to use the toilet. We paid £171 per night and feel that this was very expensive as we had no facilities and did not receive the breakfast we paid for. The room we had was far inferior to that on the website and the staff couldn't have cared less at our disappointment! We heard several other guests complaining too and nothing was done to help them either! We would never book this or any other Best Western hotel again as we feel deceived by the website and photos. We were asked to pay extra when we changed the date and in the end received far less than promised.

"Great experience."
Chuck0138, 04 Juillet 2022

Laura was very helpful even before I arrived. Mika and the night manager were very pleasant to talk to. Quick walk to several useful shops and restaurants. Tube is also very close. Great location and easy to get around to anywhere. I wouldn't hesitate to go back!

"Convenient Location"
Klmotion, 20 Juin 2022

The hotel is located very close to the Earls Court Tube Station which is convenient. However there were maintenance/building works in progress, which we were not informed about. The room was as expected but allocated on the lower ground floor - which was not so great.

"Phenomenal"
Kool_person, 19 Juin 2022

Everyone was kind and helpful. I'm not used to staying at hotels, and the staff were very patient with my questions. Thank-you so much for the help and the stay. The bed was also amazingly comfortable.

"A stay for Chelsea"
alanmellor, 30 Mai 2022

Friendly staff, very welcoming, clean. Close to underground. A bar would have been nice, but we knew that it didn't have one so no complaints. Plenty of pubs, bars and restaurants close by that would suit a variety of budgets.

"3 unforgettable days in the Queen of the Cities :)"
Soulootion, 30 Mai 2022

A couple of minutes from the Earl's Court station this hotel is a perfect place to explore this amazing city (Queen of the cities around the globe - if I'm permited to say that :) ). (if you are a Dr Who fan like we are, don't forget to check the Police Box righ in front of the station's entrance! :) ) Very quiet, generally very well equiped, clean, and comfortable, and the staff was very kind with us. Supermarket about 100 metres, three great pubs about 200 metres from the hotel, everything else can be reached via the Tube within 5-30 mins! Only negative feedback coming to my mind are the following: we got a basemant room (not that bad, window was to the small back garden), and there was a little suspicious odor in the room, I guess that was mainly because the carpet right before the bathroom was a bit wet when we checked in to the room (might be the previous guest's unusual bathing habbits, who knows..)

"Best Hotel Stay Ever"
LadyTraveler2020, 28 Mai 2022

The Boltons Best Western is ideally located for tube travel around London. It is clean, comfortable, quiet, and modern with a hearty breakfast that is a real bargain. Its greatest asset is its super friendly, helpful staff -- especially Mika at the front desk. I won't stay anywhere else in London.

"Good value hotel."
JayneAlexDunlop, 26 Mai 2022

The hotel was comfortable in a quiet street but also very close to Earls' Court underground station, some restaurants, Boots, M&S. A good location from which to explore London. I didn't take breakfast in the hotel so can't comment on that but the staff were friendly and helpful and I enjoyed my stay.

"A Heathrow Pitstop"
567winstond, 01 Mai 2022

This hotel was ideally situated for a trip abroad via Heathrow airport The day before I also got my COVID test done at a testing centre within walking distance of the hotel Staff were friendly and efficient and the room was clean and comfortable

"Excellent"
itchyfeet2014, 28 Avril 2022

We stayed here for 4 nights in a double room with breakfast included. The location of the hotel is excellent for the tube station and transport in to London. Our room was lovely, en suite, immaculately clean and of a very good specification. There were tea and coffee making facilities, tv and shower gels and shampoo included. The staff are great, friendly and efficient. The breakfast room is immaculate and the breakfast was good, whether you want the buffet cooked breakfast or cereals, toast and fruit. A very nice range. I would highly recommend Bolton's hotel. Fantastic value for money. Worthy of 5 stars.

"Value for Money"
Rachelle D, 15 Avril 2022

Clean and spacious room. We booked the family room and it was exactly as described in the booking.com app. Great location for first time visitors, lots of restaurants/dining options around. If not for the broken shower head, i would have given a 5 star rating.

"Average at best"
Companion35164065139, 10 Avril 2022

I stayed 2 nights whilst in business and had a room on the 3rd floor. You couldn't swing a cat in there to say the least, the TV was unwatchable due to the positioning, dated, thread bare carpet, wardrobes you couldn't full open (due to the room door being so close). Bathroom was clean enough t but shower cubicle was small (I'm not a big person). I returned after my first night stay at 5pm to find the room not serviced yet and was asked if I still wanted it cleaning. Breakfast was ok, the ‘hot' food was cold but edible. A very average stay, but not disastrous.

"Nice hotel in a good location"
jadeclev, 04 Avril 2022

I stayed at this hotel with my sister for 2 nights at the end of feb. It's in a great location about 2 minutes walk from Earl's Court station. The staff were friendly on checkin and on check out too, allowing us to leave our bags with them until our train later that evening. The shower was very powerful and warm and took less than a few minutes to heat up which was nice! The Wi-Fi was fast and the tv was good quality. The only things I would say that needed some improvement was the toilet flush - you needed to press it twice in order for it to flush fully or press and hold. And another thing was the fan in the bathroom made a loud noise for a while whenever the light was turned on.

"Great calm neighborhood."
mina_traveller, 03 Avril 2022

It is an easy to find hotel in Kensington. A bit far from liveliness of Soho, but good for a business trip. The staff was nice, though a bit confused, and mixed a few things ( but nothing serious to complain). The room was clean- basic, reasonable size for london ( they are all tiny), my only concern was it was underground with no proper window. Breakfast was also basic, but good enough.

"Not given what was booked"
mkhalling, 20 Mars 2022

Booked an executive double, was given a tiny, tatty and basic room. Wouldn't mind if they had been honest and said they didn't have one available and reduced the price to reflect that… they didn't! Disappointing.

"Great neighbourhood, clean and lovely hotel. "
pepepety, 14 Mars 2022

Great hotel in a lovely area which is amazing to be walked around. The neighbourhood is communicative and has all of the required transportation (in particular Earl's Court Underground Station). The breakfast was delicious. The rooms are clean and cosy. The staff of the hotel is very polite and helpful.

"Best hotel experience in my life"
agnesolavi, 10 Mars 2022

My mum and I stayed at the Best Western The Boltons in London and we have nothing but wonderful things to say. We received exceptional service and help during the whole stay. I fell very sick suddenly and the hotel provided a doctor right away and helped call an ambulance. They all continued to check on me and my mum to make sure we were okay. I did not expect to be so well taken care of by a hotel who obviously has lots of other costumers, but we were treated with the most professional service at all times which made us feel very safe and comfortable. Other things about the hotel that we really liked was: great breakfast served each morning with lots of options such as different types of bread, cereals, typical British breakfast, jams/marmalades, fruits, juices, coffee etc. The room and public areas were all very clean. Comfortable beds. Coffee/ tea in the room. Hairdryer in room. Big TV with lots of channels. Shampoo, conditioner and soap provided. Hotel located central with just 3 minutes walk from Earl's Court tube station. To sum it up: Staff: 10/10 Hotel room: 10/10 Breakfast: 10/10 Area/ location: 10/10 Overall score: 10/10 I will recommend this hotel to everyone and will definitely stay at the Best Western The Boltons many times. If you want a hotel with outstanding service and staff, then you've found the right hotel.

"Excellent place to stay in London"
lynnelynne26, 09 Mars 2022

It got everything we need for the trip. The location is great, 5 min walk from Earl's Court station. Wifi fast and stable. It's very clean and comfortable. Free water kettle, instant coffee, tea bags.

"Visit to London show"
G2209AFdavidf, 03 Mars 2022

We stayed here for 2 nights and found the staff efficient and friendly. The breakfast is self service with loads of choices. Ask for a room at the rear if you don't want to be disturbed with the noisy street. The room was clean, the shower was amazing - powerful and hot! Comfortable bed. There are local pubs and restaurants to use and it's convenient for public transport links. Highly recommended.

"Quiet hotel close to amenities "
Jane M, 25 Février 2022

The hotel was in a very quiet street although close to the tube station. It was very clean and tidy. The bed was exceptionally comfortable, with lovely pillows. The reception staff were courteous and efficient and answered all my queries.

"Short stay for business at BW the Bolton"
WaltervdS, 23 Février 2022

Fine hotel in a typical London lane, just right around the corner of Earl's Court Station. Easy to reach when flying in. Small but comfortable room, offering everything I needed for those 2 days. There a water kettle and coffee and tea in the room. Extended breakfast choises, good quality. Staff is very friendly and helpful. I honestly cannot think of anything negative.

"A special Kind of hotel hell"
Belfast_Sailorman, 20 Février 2022

Do not be fooled by the Best Western branding! This is an independently run hell hole in a great location. Grossly under staffed grossly over used and very poorly maintained. It's mostly booked by tourists on short stays who pay upfront to booking platforms and are stuck because they can't get a refund. The place is dirty and poorly maintained. Avoid at all costs. Most of the positive reviews are highly suspicious and from contributors who only review this hell hole. AVOID.

"My emergency stay"
grammart, 06 Février 2022

a few weeks ago i was originally booked into the Easyhotel at Kensington but due to unforeseen reasons i was upgraded to this hotel. And it was an upgrade!, clean and spacious rooms, up to date furniture and fittings and a space age bathroom. Many thanks to the meet and greet, cleaners and other staff.

"Amazing stay"
mixkos, 27 Janvier 2022

Very friendly staff. Great reception. Nice clean and cozy room. Perfect location with tube statikn nearby. I booked at a very reasonable price for one noght and it was beyond my expectations. Stronly recommended.

"Excellent Customer Service"
benpat2001, 15 Janvier 2022

The location is central and a lot of options for travel around London. It's close to shops and restaurants hence lots of varieties. The room was clean and the amenities were great. The Front Desk team were amazing. Definitely recommend

"Great hotel close to restaurants and shops"
norfolk and g, 14 Janvier 2022

If you read the reviews you might be apprehensive about booking here but don't be it's a excellent hotel . It's staff can't do enough for you the room was quiet and the bed was clean and comfortable the shower was hot and there were nice clean fresh towels all in i enjoyed my short stay here and will come back .

"Perfect location and kind staffs"
rainbowoo86, 10 Janvier 2022

During stay, I was so satisfied with all the things. Kind staffs and clean room condition. Most of all, I stayed very comfortable in a quiet atmosphere.Also,It is very close to tube station. I can easily go somewhere.

"Not great"
Emma-JL79, 19 Décembre 2021

When walking into the main entrance staff were friendly and the reception area was clean and looked modern. We requested a room with two single beds but got given a double room. Went back to reception who then changed our room. Rooms are very small and you feel a bit chlosterphobic as a there is a lot in the rooms. Also the corridors are narrow and there is a very small lift to use. I would say not suitable at all for anyone that requires a wheelchair or aid for walking. Everything inside the hotel seems dated and well used. Lots of stains on the seat and sofa in the room. Walls in the room and around the hotel have been patched up and temporarily fixed. We thought we didn't have any tea and coffee facilities so ended up traipsing up and down the stairs to the lounge to get a cup of tea but later on found our tray with the kettle and cups etc all on a shelf tucked away in the wardrobe! All night long we heard banging of doors people walking above us and other guests and staff talking until just gone 4.30am so we didn't get any sleep. We finally left the room at 06.00am as we had had enough. I got this room on a flash sale that Best Western were doing but still would not have paid the money I did to stay let alone paying full price!

"RIP off merchants"
Hewley40, 16 Décembre 2021

Stay was booked for last year. Covid put a stop to it. Rearranged for New Year. Booking is for an executive double. Want to change it to a twin. For this ‘privilege' they are wanting an extra £400… an absolute joke Daylight robbery??

"Dirty"
Bridg3y, 16 Décembre 2021

Booked to stay for 2 nights but I stayed for 1 while I had an operation at royal marsten so my husband could be near by. We were put on ground floor which was noisy when other guests walking through and door banging. Bedroom walls were dirty, pillows were flat and foam inside was separated and bathroom wasn't functional - bath had no plug and full of hair, shower head wouldn't say up just felt dirty. Will not be returning

"Confortable and nice"
sararochaaaa, 11 Décembre 2021

The hotel has a great location, near underground, restaurants and market. The room was nice and confortable for a short stay and the breakfast was quite good. The internet was fast. All the staff was very kind.

"Not great"
Claudia P, 20 Novembre 2021

We just came back from a 3 nights stay. The staff was very friendly and helpful, breakfast was nice but the rooms are very small and also in an urgent need of renovation. They don't look at all like in the pictures. The first room that we were given was stinking of cigarettes, the second one was better but the carpet and the walls were dirty. Also the shower was cold. We had to wait 30 minutes for the water to warm up a little bit in the evening. One morning I had the water running for an hour and was still cold. I don't think I would come back here.

"Great location, friendly staff would definitely be back"
I5561KMjonathanp, 18 Novembre 2021

Great location near Earl's Court tube station and some good restaurants, really friendly staff, roof was very clean with good facilities. Only negative is room window would not open so room was very warm and the food at breakfast was very cold, but I would definitely stay here again

"Excellent solution"
harrisont814, 18 Novembre 2021

Reception team are amazing. In Particular, Joanna is a superstar! Highly recommend. I needed a place to stay short term as i was in-between properties and BW offered me a excellent intermediate solution

"Location wise good but need to improve facilities"
Rayraygoesaway4248VG, 14 Novembre 2021

Location wise this is good though old rooms, yellowish walls and too small to Move. They also don't replace your covers if you stay long. We were transferred to this hotel saying that we are upgraded but I felt that it's just the same. There's no upgraded feeling. Very near to train station and kind staffs.

"Perfect spot"
Mary H, 13 Novembre 2021

Much delayed trip with friends for a couple of days in London. Hotel is stones throw fron Earl's court tube in a quiet side street, we didn't notice traffic noise. we all slept like logs. perfect location for all our needs. comfy beds, good shower.

"Great location friendly staff"
luvmeholibobs, 13 Novembre 2021

We stayed here for a 4 night mini break we had a lot of luggage and the second night we were offered a room change to accommodate us better. Beds were very comfortable rooms ery clean and tidy. Staff amazing and very helpful. Would absolutely recommend this hotel 1 min walk away from earls court tubestation ideal for our missions in and around London. Thank u for looking after us our next stay in London we will be back x

"Mrs Cole"
anapaulacF1478VD, 31 Octobre 2021

I arrived late and was assisted by Adam who was fantastic. Adam booked me in and helped me with my bags. Nothing was too much. He was very kind. I so appreciated after having a long day traveling. Breakfast was good too. Staff are friendly. The rooms are really in need of upgrading The carports are awful dirty. The curtains are tatty and the air-conditioner in my room. sounded like a jet engine taking off every 20 mins. My duvet smelled of perspiration Just hope the rooms will upgraded soon.

"Mid week break"
kevinrY5022SZ, 28 Octobre 2021

Hi, tbh our experience of the hotel is reasonable. Clean, tidy and a good location- not too far from the tube station. Reading previous reviews left us worried prior, however upon arrival we found it not to be that bad... Yes, there are some flats nearby where people sit and socialise but it's not intimidating by any means and the road well lit. FYI- There are a couple of good pubs and a fab fruit stall at the end of the road. The type of building for the era means that it was not purpose built, therefore it is what it is - a good place to rest your head and springboard across London. The room was fresh, linen clean and no issues on the ground floor with hot water. Reception staff are not empowered and consequently, unable to may some of the basic decisions to make your stay more inviting. That said, breakfast was basic but good and fully accessible allowing quick transition. The hotel kindly held our bags upon departure to free up the room and Adam offered a quick complimentary coffee when we collected then later in the day. He seems to be the more engaging of the reception crew? All in all, no issues from a family of 3 - value for money.

"great staff and conveniently located"
suewill2021, 25 Octobre 2021

Although the rooms are small in thus budget priced hotel, the furnishings are tasteful and comfortable. It's two minutes from Earls Court Station, the breakfast buffet includes smoked salmon, and the staff make every effort to provide good service.

"House of horrors"
martinbO7743JO, 21 Octobre 2021

Where to begin? Under the trading standards act the photo on the website is a blatant flouting of the law! Whilst the receptionist was very pleasant and apologetic once the following points were raised - even for a very reasonable 60 notes: In the heart of London - as a best western (i.e. a branded hotel); some sort of standards are expected. In summary: Lights flickering in the room - then not working. The system at the back of the loo had a giant crack and smashed ceramic on the floor resultantly. A turbo jet engine (extractor) fan emitting noise at early o'clock likening the effect of what it must be like as a stowaway under the engine of an HGV! Stains everything, especially the carpet. The shower was either roasting or freezing on a setting that the local fire brigade would be jealous of. The room and especially the corridor reeks of stale tobacco. Old and stinking curtain and net curtain. No tea or coffee making facilities. ….There was one huge positive though…a giant exit door….

"I don't know where to start , just don't go there"
699stefanl, 19 Octobre 2021

We arrived at the hotel at noon and were told that our rooms would be ready at 2 so we left our luggage at the hotel and came back a little after 2 and the rooms still weren't ready. We waited a little bit and then we were shown the first room. We were horrified, the rooms were in the basement and the elevator was so small only one person at a time could go in or it would get stuck. One of the rooms had a couch so dirty and stained we could not even sit in it, the chair was the same. Window was blocked from a wall outside and dust was everywhere. Floor was stained and dirty. The bed was big and comfortable but the beddings had lipstick and mascara stains, we almost puked. The desk had sticky stains from someone's drink. The other room was a bit cleaner but window was unable to open and the hotel's trash was all sitting outside the window. There were crisps on the floor from previous guests and the floor had clearly not been cleaned. We were offered other rooms upstairs after we complained but they were so small we almost couldn't fit in them so we decided to stay in the basement for one night and wait to get the bigger rooms upstairs the day after, because we paid for bigger rooms and a view. The next day we got our new rooms upstairs and they were significantly smaller than the ones in the basement and the showers were horrible, to hot or to cold and water pressure so weak it almost couldn't get our hair wet. The shampoo was also not as advertised. We also had no electricity one morning and had to gather all our stuff in the dark. They gave us free breakfast one morning for our troubles which was nice. The staff was clearly used to these complaints and we were not the only guests that were unhappy.

"Dirty rooms"
arthursherry85, 18 Octobre 2021

Dirty rooms probably due to being shut for a year or so wasn't on the pictures that booking.com show rude staff chucked me out because I complained booking.com said breakfast was £7.50 the hotel said ,,£12.50 then said if I had booked the night before it was £10 I complained about the room they chucked me out I wouldn't recommend this hotel

"Best Hotel in Kensington"
203nilamm, 17 Octobre 2021

Best hotel ever. Great breakfast, comfortable bed. lovely helpful staff. I will come back every time I visit London. Really recommend this hotel to everyone staying in Kensington. I will be back ! Thanks a lot for your hospitality. Truly appreciated.

"A Pleasant Stay"
juliedY2550BN, 08 Octobre 2021

Lovely clean beds and room excellent staff and service nothing was too much trouble very central to Earl's Court Tube Station nice area plenty of places to eat would definitely stay again nice and peaceful

"Best Western the Boltons"
number1john, 07 Octobre 2021

When we arrived at the Best Western Boltons Hotel, we were greeted by Mika, who was very happy and welcoming. Check in was very swift and efficient. We were on the 4th floor but there is a lift, very necessary. When we got to the 4th floor, the lift was straight out to another door to the rooms with the stairs to one side. The room was very clean, nicely decorated, and the bed extremely comfortable. The bathroom was clean, nicely tiled, and the shower unit a good accommodating size. The shower was easy to control with plenty of water pressure. The room looked over the back of the property to the backs of others, but it was a nice outlook with trees and back gardens. The window in the room appeared to be jammed, and there was a crack in the glass. I did manage to get it closed at night, but it was a bit sticky. There was no traffic noise at night it was much quieter than I expected for London. I did have to turn off the air con though as it was noisy. Breakfast was very nice, although the breakfast room is very small and a bit tight if everyone came down at once they wouldn't be able to all be seated. Good selection of English and Continental for breakfast. Overall we had a very nice stay and would definitely stay again at this Hotel. It's location, 5 minutes walk from Earls Court underground is perfect for esy commute to anywhere in London.

"Clean centrally located helpful"
charumilind, 28 Septembre 2021

Clean centrally located property with helpful staff. Good property with basic amenities. We would recommend this property. Our stay was comfortable. Lift small, some bathrooms very small. Staff was friendly and very helpful and courteous.

"great stay"
diane h, 27 Septembre 2021

Lovely friendly staff, rooms were lovely and clean . the hotel is very close to the tube station . lots of bars and restaurants around the corner. lovely breakfast . will definitely return when visiting London.

"A brilliant stay"
Nicole S, 26 Septembre 2021

My friend and I stayed for 2 nights this weekend in a twin room and we had a fantastic break. Location was perfect for a spot of shopping and sightseeing and very easy to get to Alexandra Palace for a show on Saturday evening. Thank you to all the staff, they were fantastic and really helpful. We will stay again and recommend to others

"Nice hotel, friendly staff"
jacsb, 25 Septembre 2021

Hotel is well located just a short walk from Earls Court Station. The staff were friendly and welcoming. Room was clean but due to the shape of it one side of the bed is against a wall so a little difficult to get in to! There wasn't a mirror near the socket for the hairdryer so not easy when drying hair. The bathroom was modern and clean.

"Great Location and Helpful Staff"
T6774CTlouisem, 22 Septembre 2021

I chose to stay at The Boltons because of its great location: I was not disappointed. Access to museums, art galleries, theatres and great shopping opportunities is good. During my stay all of the hotel's staff were warm, friendly and hospitable, their service exceeding my expectations. The atmosphere here is upbeat and positive and I enjoyed my stay immensely.

"All good !!!"
Rab A, 18 Septembre 2021

All good thanks just arrived home after a great break in london , the staff were friendly and always had a smile for us leaving and returning the hotel that always helps in my opinion. Breakfast was fantastic honestly loved it. If I had to be picky our room could have done with a wee freshen up fresh paint on the lighter walls and new sealant round the shower but room itself was clean and suited us fine as all we were doing was sleeping in it . Perfect location almost next door to the tube. Would we come back Dan right we would well priced as well . Thank you all so much Robert and Beth Anderson x

"Rescheduled theatre break in London"
neil s, 16 Septembre 2021

After doing the usual search for hotels for a 2 night stay i found the fantastic deal on offer at The Boltons (£134 b+b). Great location only minutes away from Earls Court tube station. Plenty of pubs, shops, takeaways nearby for any emergency needs. Why wouldn't you stop here. Arrived early and surprisingly got checked in no problem. Got allocated a small room which would be fine for an overnight stay but for a two night break I preferred a bigger room with a bath as I love a soak after a day shopping. Hotel said because we had gone out for the day we could swap rooms the next day which was fine with us. Hotel is very nice and clean throughout. Had a lovely fresh feel about it. Only a one person small lift is available for those who struggle with stairs. Small room is very similar to most in built up suburb London but at least this room had a lovely big window to open plus air con if needed. Bigger room great and better for longer stays with the addition of a bath if needed. Breakfast was buffet style with the usual choice of cereal, toast and all your cooked favourites. Really tasty and happy with the breakfast service provided. At this cost I would consider this hotel evetytime I stop in London.

"What you expect for the price"
yolot2016, 09 Septembre 2021

The room (107) was very small. For a family room sleeping 3 people, the space was inadequate. The breakfast was served between 8am and 10am and we think that this should be changed to 7.30am to 9.30am.

"tired, but clean and friendly staff"
ruthhaynes2021, 04 Septembre 2021

the hotel was reasonably priced for a London hotel, the breakfast was plentiful and all areas appeared clean the décor was tired and could do with a refresh, but overall I would stay again if I was in the area

"Family stay"
destecr0ix, 31 Août 2021

We come to stay here after looking at many different hotels for a family of 5. Our room was very clean and breackfast was really good with lots to pick from. We had 3 small children with us so are always careful with where we chose to stay but this was perfect for us. We would come back and stay here again.

"A Relaxing Time with Helpful staff in an ideal location"
nicktrnc, 29 Août 2021

This trip was booked after a bad experience at a previous hotel, I booked Best Western as I had previously stayed in Oban and knew them by reputation. My room was on the first floor although small it was comfortable with a double bed and a window which could be opened. The only thing not quite right was the lighting as there was no light above the bed. The bedside spotlight was not working and could not be fixed during my stay as the unit needed replacing. Bed was comfortable with thick and thin pillows and WiFi was always there. Bathroom was modern with an easy to use shower plus free bodywash and shampoo. I imagine this hotel is a cheaper alternative to a Heathrow hotel as Earls Court underground is a short distance away. Breakfast was a £10 extra if your booking was with Booking.com but free if booked direct with Best Western which I received when I booked two extra nights. A pleasant surprise was a serve yourself Breakfast which unexpected during the pandemic. Cost seams to be about £90 and I would like to thank the Housekeeper who changed my bed when necessary. Pleasant helpful staff on reception.

"Best service"
Julien L, 22 Août 2021

I had to find a replacement accommodation at the last minutes for my parents who are finally able to visit their new born granddaughter. Best Western came to my mind straight away. We have been extremely lucky to meet Adam at the front desk. He has been the most efficient, professional and pleasant person with the best understanding of the specific situation as it was late and my mother extremely tired. We couldn't except any better service from him. Big plus he speaks French and my parents don't speak much English! We will definitely direct our friends who visit London to the Best Western The Boltons Kensington, without any hesitation. My parents already spent 3 nights there (out of 11) and they really are enjoying their stay very much! Thanks to Adam and the all team. Breakfast is excellent as well and most of all the rooms are very comfortable, clean and spacious. Top location. We would highly recommend this hotel to anyone!

"Short stay"
M T, 03 Août 2021

I stayed at the hotel for one night and the location is excellent, just around the corner from Earls Court tube station. Upon check in, I was greeted by Pascal who was helpful. A cooked breakfast was on offer which was lovely. Check out was quick. I would stay again at this hotel, however, check in staff needs to be aware of the benefits for Elite members.

"Very professional Hotel!"
Y9443OUthomaso, 22 Juillet 2021

I had a very good experience here with a perfect room and perfect staff. Good location near verything with 1 min walk. This experience was really something special and i recommend everyone to stay here. I especially want to thank the recptionist Adam for being very professional with the service and guidence for me. Adams knowledge about the city made my London visit atleast 10x better. Thank you Best Western The Boltons Hotel! Best Regards, Thomas Ottosson

"Great value and service"
ronavoralia, 21 Juillet 2021

I stayed here for business and booked a single room. It was small, as expected but extremely clean and comfortable. Great internet connection, nice big TV with lots of channels. Staff were very friendly and welcoming - highlight was the working aircon in my room - I stayed during a heatwave and it was lovely.

"A few days in London"
JCareswell, 17 Juillet 2021

Great hotel. Room was on the small side but adequate. Very good value for money and a great choice for buffet breakfast, continental, full English, toast etc. Location was great for the West of London (near Earl's Court) some of the other hotels in the same street are a little run down which is a pity. Overall, this is a good hotel with good staff.

"One night stay at Best Western Kensington"
shopa949, 16 Juillet 2021

A very spacious double room located on the lower level with private bathroom, shower, a medium-sized closet and business desk. It comes with a large flat-screen TV also, aligned perfectly for late-night movies. Check-in was smooth sailing as was check-out. I find the jazzy background music in particular quite soothing; a very catering and thoughtful touch indeed. Perhaps due to the level of which the room had been situated, the shower, to my surprise had served as a hang-out place for a handful of flying ants. No biggie, a quick phone call to reception and front desk promptly resolved the issue. Did I mention the great neighbor next door who help ensure I was up for the morning flight? He/she really did, thank you! Best Western is a great choice for any travelers, thank you so much!

"Nice Hotel."
rods1249, 13 Juillet 2021

Nice clean and cosy single room with tall ceiling and window, comfy bed and pillows and a great sized tv on the wall. Breakfast was buffet style, continental and English, with a great selection and a great coffee machine!

"Very helpful even at night / wrong dates"
R5650BF_, 08 Juillet 2021

I've had bumpy two days and totally mixed up my reservation dates. Moreover, I did not notify the hotel about a late check-in. However, when I arrived at 5am, Adam was kind and professional and checked me in. Thank you Best Western team and & Adam, you helped me a lot. Best, Peter

"Life saver Receptionist"
Maroon2309, 07 Juillet 2021

My friend and myself checked in very early hours in the morning on the 3rd July, can't remember the gentleman's name at the reception but that's to him there was a room for us. We are great full for the time in. Cheers .

"Absolutely Amazing!"
556weronikan, 02 Juillet 2021

Beautiful hotel with fantastic staff: very friendly and so helpful! The room has definitely exceeded my expectations! Fantastic location with great links to central London! Definitely recommend! Will definitely be returning

"Great Location"
C3137SEjuliaa, 28 Juin 2021

Excellent location, helpful staff, specially Adam was helpful and friendly, the hotel was clean, cozy, the rooms are a little small but we still enjoy, restaurants and shops within walking distance. Great experience

"A wonderful 2 night stay! "
Nicola W, 23 Juin 2021

My husband and I stayed at this wonderful hotel for two nights in June. The hotel really is a gem! It's in a brilliant location with Earl's Court tube station a 5min walk away. We stayed in room 306, it was very lovely room, plenty big enough with twin very comfy beds. Very clean too, loved the bathroom! All the staff were so helpful and very friendly, especially the lovely lady that checked us in and out. Breakfast was great too! We will definitely go back!!

"Happy satisfaction"
tomroberts9, 10 Juin 2021

We can recommend the hotel to anyone, it was a privilidge to stay there, under the present covid conditions, all our needs were catered for, from an attentive and most courteous staff.. We would most happily stay at this hotel again in the future.

"Perfectly located"
Elnic1981, 07 Juin 2021

I booked a single room, so knew the room would be pretty small. The bed was really comfy. I was impressed that there was an iron and ironing board in the room rather than needing to go ask to borrow one. There was also a safe in the wardrobe which was a really nice surprise. Took me a while to spot that the kettle/tea tray was inside the wardrobe, and there were no mugs/ glasses to drink from at all. I would definitely stay again. The price was really good and it is minutes round the corner from Earl's Court Station

"Good stay"
andreevap0lina, 03 Juin 2021

The best thing about this hotel is the location. 20min walk to Hyde park, quite streets of Kensington, small wine shops and cozy restaurants. I lived on the 4th floor, it was quite hot there because it is right under the roof which would get really hot over the day. My room was super small, I struggled to fit my luggage there and had to block the door with it. However, I felt that small room is much cozier, so I did not request a new one. I am sure that you ask for a different room, staff would fulfill your request. In some other reviews I have read that people say that it can be noisy from the street. Well, I bet that it is hard to find an absolutely quite place in central London. Overall, it was not loud, especially with a closed window. Bathroom was tidy and had everything hat a guest might need: towels, shampoo and shower gel, soap. Staff was super friendly and available at the reception 24h a day. One slightly dissapointing thing is that because of the corona policies, hotel does not clean the rooms. You can request to change your towels or a bin, but not cleaning the room. This might be a problem for longer stays. Note for travelers: it is super easy to get to Heathrow from this location. At busiest time, it is a 30min taxi ride. Also, if you end up staying here, have a lunch at San Pietro because this place became a highlight of my trip. This is a friendly Italian place where they cook seafood (extremely delicious).

"Great hotel, good value for money and great location"
cherie203, 28 Mai 2021

I have to stay overnight in London each month for work purposes. This hotel is great value for money, located in a very nice area and the hotel staff are always very friendly, rooms are clean and spacious and the wifi is reliable (this is important as It allows me to stay connected for work emails). I would highly recommend using this hotel.

"Delightful experience"
Trek61855274963, 27 Mai 2021

Staff were friendly and considerable and keen to make my two-night stay as comfortable as possible. Didn't have a lot interaction with room service / breakfast due to social distancing etc. but overall room was clean & cosy and had everything. Needless to say a lot about the convenient location.

"Delightful experience!"
NJ009, 24 Mai 2021

Delightful overnight stay! The staff were wonderfully polite & helpful. I had been sent over to the The Boltons from my original hotel as they had an issue. The staff here were very friendly and welcoming.

"Short stay"
yuran340, 24 Mai 2021

I was welcomed at the hotel by a very friendly gentelman called Adam, he was very polite and professional willing to help me if I needed. The room was very comfortable, the view was great and the location amazing. I would defenitly book again.

"Adam was a perfect guy who is in reception"
numantanriverdi, 22 Mai 2021

Adam was a perfect guy who is in reception and also they was realy so kind and respectful thank you for your service it was so clean I proud of you I hope I will stay again in the hotel I will advise all my friends

"Superb"
ijblm, 19 Mai 2021

Excellent room, excellent area. Very close to Earl's Court train station. Safe at night. Helpful and friendly staff. Clean and comfortable. Highly recommended, I will stay here again at the next opportunity.

"Nice place to stay with or without family in the center of London "
Saruuu99, 12 Mai 2021

I booked best western the boltons hotel gron 8th May till 12th May. It was a good time. Paula and Adam were quite friendly and helpful. The only thing that made me rate 4 out of 5 was I booked the room and paid for it online. The reservation and payment was already done before arrival. So there has to be a room on my arrival. But I was told that there is no room available. And will be available the next morning. And till the next day, I had to stay in a room at lower ground level. It was not clean at all. And hidden and no sunlight. So it was very cold almost freezing. But Paula helped me next day with all the shifting and stuff to ankther room the very next day. And it was good. Adam was also friendly and helping. His service is very good and quick as well. I would rate him and Paula with 5* for their hospitality. Overall it was a good time

"Exceeded Expectations"
Neil G, 26 Avril 2021

Not had much experience with Best Western so was not sure what to expect from this stay for business. Everything about this hotel exceeded my expectations, the staff who went out of their way to check everything was OK with my stay, the room which was clean, and the bed was so comfortable I slept solidly all night. A nice shower in the morning along with a Covid Secure breakfast and I was set for the day. Would thoroughly recommend this hotel and hope I can stay again in the not too distant future. Everyone staff member we encountered was friendly and helpful, what a great find.

"A remarkable find"
harryfranklinleeds, 26 Avril 2021

I stayed here for 1night as a key worker and was extremely impressed by all aspects of the hotel. The staff were very friendly and went out of their way to help you As a diamond select member I was upgraded to a executive double room which was large and spacious with an nespresso coffee machine and large screen TVs The bed was large and comfortable and in the morning had a full English breakfast served in the COVID friendly dining room. I will reurn

"My stay at best western hotel."
ayikenuk, 21 Avril 2021

Since my arrival, all tbe staff has been very helpful to me, very grateful for all their help. I will be happy to come and stay here again on my next visit, and also recommend to friends, am very pleased.

"Great place for a quick accessible stay"
georgealex02, 19 Avril 2021

The staff were very kind, the rooms were very nice and clean, the hotel is also very close to the Underground and is in a very accessible spot to go around London. For the price of stay, the quality of service received is phenomenal!

"RATE!!"
osmanbaker10, 14 Avril 2021

Lovely Hotel It Has everything you would ever need, Kensington Best Western Hotel is Definitely what you want.. :-) Awesome Brilliant Extraordinary Immaculate Excellent If i ever have a offer again, I will definitely go for BwH :)

"Hotel made 10-day quarantine enjoyable!"
jeddyandrew, 09 Avril 2021

As I was staying for 10 days & there was a vacant room, they upgraded me for free! Besides that, the neighbourhood was extremely quiet & peaceful. Hotel staff - Mika in particular - were extremely helpful. They kept me informed whenever delivery packages arrived at reception, and kept me well-supplied with amenities (soap, etc.). The hotel also had a daily subscription to the Financial Times, which is always pleasant to have.

"The best hotel in Earl's Court."
447wiktork, 09 Avril 2021

The best place to stay in Central London. The reception team is very friendly and they will help you with all your requests. I chose option with breakfast and I think that was a great idea. The breakfast is prepared when you come in and it is a big portion of English Breakfast with some juice,tea or coffee. It's delicious. Rooms are clean and spacious comparing to other hotels nearby. Also the hotel offers you great prices for your stay.

"Great Stay, staff so lovely and helpful"
Summertravelblog, 01 Avril 2021

Hotel is lovely and very welcoming staff, everyone wants to help and look after from arrival until departure. The room 106 was lovely and had all what i needed, clean and quiet. I needed some help with directions and they printed me the map and explained how to get there by best road, Thank you and I will visit again soon

"Smaller room than I expected"
oliv3juice, 23 Décembre 2020

All is good except it's a too-small room and the lift doesn't work. Anyway, the location is just perfect, close to M&S and the underground station. The room is clean and tidy. The staff is friendly and helped us carry the large luggage as the lift didn't work.

"Very comfortable mattresses"
MKAloba, 17 Décembre 2020

The hotel was alright! Bed very comfortable! There was no issues except some insects coming from the shower drain. Adam at the reception was very polite, welcoming and helpful. If I find a deal again, I would stay again but opting for a non LG room but one with a balcony maybe.

"The worst place to stay."
The-customer2, 16 Décembre 2020

A terrible place. The staff on reception just do not care about customers or customer service. They feel it is more important for them to prove themselves right even though they are and were wrong. The lady on reception will just talk over you while you are explaining the issues as a customer sees them. Her behaviour was just down right terrible and very very rude. There are plenty of other hotels in the area. Do yourself a favour and stay in another hotel.

"Terrible service"
Georginastewartxx, 14 Décembre 2020

Upon arrival we were greeted pleasantly by who I think is the manager. She allocated us a room in the basement as the lift was not working, we had been in the room 10 minutes and received a phone call to make sure we were happy with the room, which we were, however we did requested to be moved up to a higher floor. She allocated us a room on the third floor happily and we were very happy with this service. As we left to go out we asked the manager wether we could leave our bags in the reception the next day as we had a day out in london planned. She said this was absolutely fine, and I could even see someone else's suitcases left there. The next day we went down to check out early at around 9am, (checkout is 11am). There was another women on the desk at this point who told us that due to Covid they were no longer allowing people to leave bags, which is fair enough, but the previous day we were told that would be fine. She advised us that the only way to leave our bags would be to pay for late checkout which was £10 an hour after 11am. I therefore asked her if she could contact the manager (who had told us the day before it was ok to leave our bags) she stated she would do so, in a VERY RUDE manner may I add, and disappeared for 20 minutes. By this point we had to go as we had a breakfast reservation which I was not about to miss because of this vile woman. We went and put the bags back in the room as checkout was not until 11am, and had to come back to collect them after breakfast. Anyway moral of the story, do not book this hotel if you don't want to be carrying your heavy bags all around london for the day. I must add the manager was very pleasant and helpful and provided us with great service, however we were truly disappointed with the way we were treated by the other employee, if she was pleasant in telling us we couldn't have left our bags I would have accepted it however the way she treated her customers was nowhere near acceptable, and disappearing for 20 minutes leaving us waiting in reception is just not on.

"Poor cleanliness"
allzah, 12 Décembre 2020

There was no issue with the staff, yet the room itself was dusty from the carpet to the bedding itself. There was a bad musky and dusty smell in the room. Only one towel was given for two guests, and when asking for a hand towel I was told they don't have any. The bedside lamp was also not working.

"Make sure to keep your valuables in the safe provided!"
mandymF9378XP, 11 Décembre 2020

The room was a lot smaller than it looks in the photographs. The phone wasn't working in the room so I informed front desk and the phone never returned after that. The bed was comfortable and the sheets were cleaned, but it would have been nice at least for one day during the stay that the sheets were changed and a refill of coffee/tea/sugars/milks be provided (sadly this wasn't the case). After checking out we discovered that 40 GBP was missing from one bag then discovered 100 USD was taken from another; this was NO mistake on our part at all as this was definitely stolen from our bags and our bags never left the room.

"Good location!"
lquan541939, 10 Novembre 2020

The room 111 was small. Need new lick of paint. The shower door didn't close tight so water leaking when using shower. The staffs were very nice and helpful. If you need extra toilet rolls, milk or clean towel just ask! Also let me have early check in because of my train time arrival and 1 hour late check out because of my daughter had a university online presentation with her Tutor at 11.30am. The hotel is next to the Earl Court tube station 1min walk. In the nice area of London.

"Unclean"
Osc97, 31 Octobre 2020

We arrived and were checked into room 101. The smell was horrendous so we immediately asked to move. The next room hand no hand soap (even in times of Covid), only 4 squares of loo roll, yellow stains on the window sills, a broken bucket seat which you fell through if you sat on and the shower cubicle had dirt and grime all over the walls which we had to spray off. Air con was like a jet plane and the light from the corridor shone under the door all night. Staff were decent and apologetic. £56 a night definitely reflects the quality... poor. We were also due to pay on arrival but payment was taken out prior to arriving. I asked to be refunded so that I could make payment on an alternative card. Now we have been charged twice with no sign of a refund (yet) - complete disaster!

"Good hotel"
JamilC94, 22 Octobre 2020

This was our hotel for our 2nd night in London , was cheaper to stop here than our original hotel. The room was a little cramped and only one window opened so was slightly warm, the air con didn't work either. For me personally I didn't find the bed as comfortable as the first hotel I stayed in but it's just down to personal preference. Good hotel if you just need a cheap night away.

"Brilliant last minute deal for a solo traveller, good location and service"
CSJButler, 21 Octobre 2020

I picked up a single room last minute for about £30 for one night and it was perfect. It was by no means a luxury stay, but I was pleasantly surprised by the room, private bathroom and overall location. It is at most a 5 minute walk from Earl's Court tube station and there a few shops and eateries along the main road that are just as easy to get to. Towels, shampoo, conditioner and some tea was provided in the room when I arrived and the staff called up to ask if there was anything I needed just after I arrived. Check-in and check-out was super easy and there was a lift to take me to my room on the second floor. For the price I paid, I was really pleased with the hotel overall and would definitely recommend it for anyone who is planning a short stay like me!

"Good location with a number of restaurants & cafes nearby; not quite normal Best Western standard, but not bad overall"
PeterPiper1, 15 Octobre 2020

First the good: Front desk staff (Paula, I believe her name is) was very helpful in selecting a room. This aspect was much better than another hotel we stayed recently one street away. Got a good price on last minute booking during the pandemic, which was a plus. One aspect that international travellers might appreciate is the lift, which although tiny, would at least mean you don't have to lug your suitcases up several flights of stairs. Note that the stairs are pretty steep as you ascend to the upper floors. The location of this hotel is good, right in Earl's court, and a few steps away from an underground station and a Santander cycles station. The not-so-good: The rooms at the Boltons are generally on the small side, from what I hear, this is pretty common in London. The room we were shown first in Lower Ground was really not high enough for if you are tall. Decor is a somewhat bland, something I would call business-neutral. The lounge consists of just a sofa and a few chairs in front of the reception area. However at least you are allowed to sit down. (unlike another place we stayed nearby.) Breakfast area looked nice, but we didn't take the breakfast option. (it would have been £10/person if booked at the hotel. ) Given the choice I'd prefer this hotel to many of the larger chain hotels. My main criticism is that1) this hotel is really not up to the standards of a normal Best Western. Also, I cannot really understand why it has four stars on many of the hotel sites. I would say 2-3 stars is probably about right. Nearby: There are quite a few restaurants nearby, including all the usual fast food places: There are also a few more unusual ones, such a handful of Filipino restaurants. There is a small café with really good coffee called Over Under, and an excellent authentic French bakery / café called Pauls ( with excellent fresh baguette-style sandwiches & pastries). There is an M & S Foodhall about 2 minutes walk from the hotel. If you want to explore further afield, the neighbouring area of Fulham has even more independent restaurants.

"Excellent hotel"
obnoxious, 22 Septembre 2020

I stayed here for two weeks in the middle of the pandemic. The hotel is working with reduced staff but my stay has been excellent nevertheless. The hotel is quite modern, the room was very clean and the bed was extremely comfy. Within walking distance, you have plenty of restaurants and shops, which is quite convenient.

"How could this be 4-star hotel??"
Kanyakornnam, 12 Septembre 2020

Even though the hotel's located near underground station, it wasn't worth to stay here. The room was on lower ground, it wasn't clean at all. There were some hairs on the bed and lots of spiders every corners of the room (include the bathroom). The bathroom seat was dirty at first that we arrived. The floor which is curtain wasn't clean, there were some dry food waste on the floor and didn't provide any slippers.

"Review"
alunnewman, 11 Septembre 2020

Nice rooms, would definitely stay again although the TV appeared to only have the radio stations which was a little annoying, just meant I have to watch a programme on my phone. Nicely located near to Earls Court and West Brompton stations.

"Great value & location"
Sossy56, 09 Septembre 2020

Great location in Earls Court, nice pubs and restaurants also very close to the underground. Hotel staff very polite and friendly, check in was quick and painless. Room was small and a bit tired but that was all, and it never spoilt the 2 nights we stayed there. Would definitely book again.

"Freddie Mercury 74th Birthday London visit"
ragman1960, 06 Septembre 2020

Had a nice weekend in London, the hotel was a spot on location in walking distance of Earls Court tube station.Nice room plenty of room with shower and loo and tea making . Comfortable bed and very helpful staff .

"A good price, but rooms are a bit tired"
ronmcintosh, 31 Août 2020

The staff were all very nice, the location just round the corner from the tube is good and for London the prices are not bad at all. 1. The rooms however could do with a good deep clean (Bed was fine and sheets all Fresh) but items left in drawers from previous occupant. 2. Windows didn't look like they had been cleaned in years 3. Shower had a leak 4. Very stained chair in room

"Great Value"
tomyeans, 27 Août 2020

Arrived at the hotel and had to call a number to bring someone over to reception, in a quick manner a polite lady came over and took our booking details and got us our key cards quickly. When we got to the room, we were met with a lovely modern double room, with a nice bathroom and decent sized TV. The bed was super comfy and the room in general was perfect for our needs. There was a decent gentleman at the reception that helped us out with plates and exerts toiletries as due to COVID there services were limited which is completely understandable. The location is very good, a stones throw away from Earls Court and about a 20 min walk to South Kensington/Knightsbridge. All in all, I'd would definitely recommend and I would definitely stay again!

"Excellent location and friendly check in/out"
Adrian O, 23 Août 2020

I was very pleased to get a late deal here and at a great price. Check was easy and the staff are friendly. The room was for a single traveler but had a great size bed and everything you will need including an iron and board. The hotel is very convenient for Earls Court station and all the amenities including pubs and fast food. Very clean

"More a hostel than 4* Hotel"
954aylay, 19 Août 2020

This was not a 4 star hotel experience, felt like a hostel. there were bugs on my bed, a huge spider in the bathroom, showerhead leaked, sheet had holes, cracking floors, no toilet in the lobby, bathmat disgusting, the windows were so dirty, like they haven't been cleaned for a year. the floor was not properly vacuumed, maybe not at all, cause there was a coffee stick under the desk. The lower ground felt really depressing. got woken up by the fire alarm at 5 am. In shock, at the reception they said: "oh this happens sometimes here", because of shower steam or someone's smoking. OK, they didn't care. we went back and tried to sleep.. same alarm happened that night. The smokers were really rude and annoying. fridge and microwave in lobby for everyone, like a hostel. you'd expect a mini fridge in each room (4*!). I would strongly suggest to properly clean (!) the rooms, before giving them to a customer. Also repair the TV, floor cracking, window opened really really hard and only 10cm...been to better hostels than this and paid a third.

"Great value "
ajcm1983, 16 Août 2020

Nice little hotel, perfect location couple minutes walk from underground. Room clean, with air con and flat tv. Perfect value for money, I was only there for one night so can't really judge services. But I would use this place again if I was on area.

"Horrendous"
Whufc1239, 05 Août 2020

Stayed here for two nights. Terrible experience! Rude staff Never anyone in reception Dirty No A/C Found a packet of cigarettes in a draw Stunk as you walked up the stairs to my hotel room! And to top it all off charged me 3x for staying at hotel and refused to give answers on why this was! Charge 1: original booking like you would expect Charge 2: when checked out Charge 3: 4 days later when I was due a refund. No answers no apologies nothing! Would not stay here again!! Would give 0 rating if I could!

"Averagely managed"
chrisgemann, 14 Mai 2020

Staff did well to manage the hotel in this Covid-19 pandemic. Only issue is that staff never bothered to investigate quest(s) smoking in their rooms which was filtering through to my room and along the hallway as soon as you came out. Staff could also smell it but did nothing about it even when I told them

"A very good expereince"
Leanne W, 14 Mai 2020

Stayed here recently for work in central London it's a very nice hotel. Quality of the room was excellent and the staff are all friendly and helpful. I mentioned a flickering light in my room to the lady on reception and she had it seen to within minutes. Nice and clean and quiet too for central London. I would stay here again.

"Lack of concern for their customers"
hexandlife, 18 Mars 2020

I was due to stay at Best Western The Boltons March 15-21, which I had booked for in January. However, this was the same week when the Covid-19 pandemic was at its worst. As a result, I had to cancel my trip to London as travel bans from Canada were expected to be implemented as well. I called the hotel to ask if I could get a credit to be used later in the year and they said no immediately, and even tried to convince me that they sanitize the place thoroughly. I can understand why the hotel would not give out refunds. However, this pandemic was unprecedented, especially for those who booked early in advance. Similar to the other comments here, I feel that at the very least the hotel could allow us to postpone our stay. Meanwhile, other hotels have been giving out refunds and/or credits. From this experience, I feel that the hotel only cares about the money, and have no concern for the wellbeing of their customers. From this experience, I would not stay at this hotel when I do come back to London.

"Wonderful location, location location location! Clean"
lewisbonnie, 17 Mars 2020

Great location, very close to the underground stop, this stop gave you great access for transfer plus direct line to the airport. The room was very clean room. Bathroom was a little small and the room was some what warm at night. Overall great place to stay.

"Stern Andy unhelpful attitude towards cancellation in face of a world wide pandemic"
97ciarae, 12 Mars 2020

Made a booking and 3 hours later the Uk declares pandemic , as to cancel or partial refund and no movement , very bad considering other travelling in group were offered full refund due to the unprecedented situation travellers find themselves in . Disgrace

"Nice hotel"
miskiewiczbartosz, 27 Février 2020

It was a nice hotel in very nice neighbourhood, despite having the room on the ground level and in front of the building, it was quiet. Very good location, just 2 minutes away from tube station. I can definitely recommend it!

"Great stay"
nicklJ2535ND, 25 Février 2020

Went for a weekend in London. The hotel was in a great location and very good value. Had a small issue with room on the first night but the staff went out of their way to resolve it so quickly. 10 out of 10 from me.

"Comfortable stay"
elena872004, 21 Février 2020

Comfortable room, shower, bed. Good location for traveling around the city. A straight tube from Hithrow. Good English breakfast, plus continental options, some fruits and croissants. Everything is fresh and tasty.

"Cozy rooms!"
ML83260, 19 Février 2020

Nice situation close to Earl's court station, very calm. We were there 4 days for the Valentines, it was perfect. Rooms are a little small but very cozy and clean. We suggest this hotel for a first trip!

"Rattling windows, missing carpet, no TV and cramped breakfast"
dgl0ng, 18 Février 2020

I would advise against staying here. The front steps are a water hazard and dangerous, the carpets haven't been finished internally on the stairs, the breakfast room is cramped, the tv doesn't have all free view channels, the old windows rattle.

"Lovely"
115desw, 16 Février 2020

Our first time in London and it was really lovely. Started with being allowed to check in early. Our room was below street level but I was pleasantly surprised at how quiet it was. It was warm and dark when needed. Staff were lovely and very approachable. Breakfast was nice. Plenty to choose from. Rooms are a little small but we worked with that.

"Good"
domavent, 05 Février 2020

The place is good only that the room I've been is a bit noisy as you can hear when people walk around on the top of my room. The place is good and nearby to the central London. the place is nearby the underground station which is accessible and just a walking distance. Lots of nearby restaurants and pubs

"Pleasures of a small hotel"
brookehammerle, 05 Février 2020

I really enjoyed my experience staying at Boldons. The small size of the hotel, the small size of my room appealed to my appreciation of intimacy and minimalism. It had all that was needed for a comfortable stay, clean, quiet and friendly staff.

"Terrible stay"
Aloztrk, 23 Janvier 2020

I was about to become sick because heat ventilation didn't work during the night. The room was in the basement, very small, weak wifi signal with the noise coming from the street. It was just only 2 nights stay and I will remember as the worst part of my London visit.

"Great location....terrible customer service from kitchen staff and DAVIDE."
Jammytravels8, 19 Janvier 2020

Hotel was fairly clean on the whole. Room rather small but clean. My partner is dairy intolerant and we noticed a sign displayed at breakfast saying that there was a list of allergy/intolerance foods available so we asked to look at it. The kitchen staff didn't speak much English and just proceeded to pointed to the buffet and said ‘this is all dairy free I think'. This was not helpful in the slightest. I then went to reception and spoke to DAVIDE who also spoke limited English. He took no interest at all and just pretty much ignored the situation. In a more serious case of allergy, someone could be in serious trouble health wise. Not impressed at all!

"Best Western"
brianspence4, 17 Janvier 2020

Nice hotel in good location but the rooms are small and there was quite a lot of noise in our room at the front of the hotel. We were downstairs so part of the noise was from outside but you could also hear noises from adjacent rooms.

"Nice visit"
RobertC9900, 11 Janvier 2020

The location suited me moe than anything. But overall the hotel is good in many respects. Good dining options close by. The underground being close by really helped. Will stay here again on my next visit.

"December trip"
zshamrock, 05 Janvier 2020

Great hotel, lovely breakfast and amazing location. Just a minute from the underground and lovely restaurants just around the corner. The only critique is that the rooms are really small, but beautiful and clean which made up for it.

"Verf goot prize/quality hotel in Earl's Court"
fruss871547, 01 Janvier 2020

We stay almost 20 years in December in London Earls Court and this hotel was the best one in the Range of middle priced hotels. The staff is very friendly, good beds and a very good breakfast. I think we come back to this hotel in December 2020.

"Very Disappointing"
delphymc, 31 Décembre 2019

Discussing place you have to pay extra for brekfast on top of the Discussing amount you have paid already They should be ashamed of themselves bathroom was very small shampoo made me ichin all day my skin was very saw and red after the experience.

"Good price and location but outdated hotel. No toilet paper in bathroom"
Tineee123, 27 Décembre 2019

Good location and price but the hotel did not meet my standards. There was no toilet paper in the room, the phone did not work and the sink was blocked. Can only praise the sweet man who cleaned in the morning and helped me with luggage. If you don't have standards and looking for cheap accommodation in central London, this hotel might be good enough for you.m

"Location"
Janne S, 23 Décembre 2019

Very good location. Everything close but still quiet area. Metro, restaurants, pubs and shops near. Extreamely easy to reach from Heathrow. Breakfastroom not so big, but enough space for everyone and also good service!

"Very good value"
Archie M, 20 Décembre 2019

Central location, very clean and tidy, comfy bed, bathroom slightly cramped but still good. Great breakfast choice and quality. Overall, surprisingly great value for money, especially in Xmas party season.

"Great little Hotel!!"
gavligus, 05 Décembre 2019

Great deal great location great staff!!! Financially the package deal was amazing, the hotel is very clean and has the needed amenities. The staff are friendly and accommodating and best of all, the location is 1 minute away from Earls Court Station. Would recommend!!

"Convenient location"
Cocotastic8888, 02 Décembre 2019

I've stayed at two other hotels in the Earl's Court area (The Rockwell and Henley House). All are comparably priced. The issues I had with this hotel- the heat! Though I stayed during December, the hotel room was a hotbox for me. I had to sleep with the window open, which wasn't ideal as there wasn't a screen and an insect flew in one night (I feared other creatures might wander in). The other issue I had- no fridge. The two other aforementioned hotels provide these. This hotel had the best bath towels. The bathroom was updated. I think the square footage for this single was the smallest. Henley House was the most updated - but required I haul a 40+ Lb piece of luggage up a flight of stairs. In the end, I've not found an overall best in this area.

"Great staff, wonderful food and superb location."
boballoo1, 30 Novembre 2019

The title says it all. The staff were friendly, knowledgeable and efficient. The breakfast and breakfast room staff, wonderful. The hotel itself had a great location, less than five minutes from the tube.

"Much more than i expected considering the low price I paid."
Jj601j, 27 Novembre 2019

Excellent location within 5 mins walk of Earls Court Tube station. I was kindly upgraded to a double room on the second floor by a really friendly front of house member. The rooms are small but clean and comfortable with everything you need. The shower was hot good pressure with nice good towels provided. Breakfast far exceeded my expectations with a good choice of continental and cooked options. If i had to be picky i would say the only issue was the noise from the street outside, though i'm not sure the hotel can do a lot about that.

"very good"
dchatalci, 25 Novembre 2019

Location of the hotel is very convenient. Close to underground station, shops and cafes. Good breakfast and friendly staff. Rooms are clean but a little bit small. bathroom clean but again a little bit small.

"Good for a Short Break"
philipjhey, 24 Novembre 2019

Good price for a one night stay to visit the Royal Albert Hall. Room small but adequate. Staff very helpful and pleasant. Only issue was that the room was very warm but when we opened the window greasy smelling fumes from the kitchen extract filled the room. Maybe the management could look at this issue as it will be more of a problem in summer.

"Hotel experience outweighs the cost"
paulmckelvey, 23 Novembre 2019

Excellent hotel experience for a very reasonable price. Was in a family room that was pleasant and comfortable. Very close to all amenities and tube station. Very central location and some excellent restaurants nearby.

"Great little stopover"
SusieE348, 14 Novembre 2019

I was very happy with my one night stay at The Bolton's. It is in a very good position, clean, friendly and with very good breakfast. Lots of place locally to eat. I was given an upgrade to a double room which was nice and the morning receptionist was very helpful working out which buses/tubes I needed!

"Great Value and helpful staff"
kimpopehurry, 13 Novembre 2019

This is our second stay at this hotel in the past 12 months. It offers great value in a brilliant location. I also have to say that the staff are exceptional: extremely helpful and pleasant. For a short stay in central London

"Very comfortable stay! "
206ashleyk, 13 Novembre 2019

Sometimes you don't know what to quite expect with a hotel you have never used before! This one didn't disappoint, extraordinarily friendly staff from start to finish, room was a fair size and was clean and tidy. En suite was a decent size! Breakfast was good, plenty of choice. All in all a very good stay, would definitely come back again. Many thanks

"Great Customer Service"
nushiny2018, 11 Novembre 2019

Overall ok! Breakfast is SMALL but tasty. I didnt like to stay at the lower ground floor, it was very cold and i could see the rubbish men throwing and collecting stuff rigth outside my window. The Shower head was so strong that was spraying water everywhere and it was difficult to control. Not ideal for the price i paid. However want to thank IEVA and the other blonde Manager for being so caring with me. I appreciated. The Italian guy who works at the reception, Raffaele, is very professional even tho we are both ITalians and i have no clue why he was talking to me in English when i was talking in Italian to him, but he has been very polite. If i come back, i will kindly ask for a different room. but THANX AGAIN for the great customer care

"My stay at the hotel"
RenateK57, 08 Novembre 2019

Very conventient location re transport (tube, buses etc), re restaurants, re groceries, Hotel room extremly small esp compared to the price paid Cleanliness could be better - sink in the bathroom and carpets in the room and lobby Overall the hardware looks tired and would need renovation

"Excellent staff showed great customer focus"
Nick J, 08 Novembre 2019

I stayed at this hotel during the height of the July heatwave and entered my room to find the air conditioning wasn't working. I reported the matter straight away and the receptionist said an engineer had already been called. There were no other rooms available that night but she gave me a couple of fans and advised me to pack my case when I went out the next day and the staff would move my things. I came back to the hotel the following evening and my case had been moved to a beautifully cool room! The staff I dealt with seemed genuinely concerned with the issue and could not have handled the situation any better. My room was well appointed with good storage space along with a comfortable bed and pillows. The bathroom was also well fitted and had a powerful shower. The hotel has an excellent location; just a couple of minutes walk from Earls Court Station and a great range of amenities. Given the staff, location and value for money, this is a hotel I would stay at again when visiting the area.

"Not an amazing hotel"
Blowfish78, 07 Novembre 2019

The hotel was ok, not very friedly staff and didnt engage very well. I had the Lower Ground room and could hear people above, below and street noise. The room smelled of damp and very small. The only positive, the price wasnt bad for the area.

"good hotel"
Ria V, 04 Novembre 2019

very nice hotel with nice staff - good location in lively neighbourhood - breakfast is fine and well done - service is 100% good - the location on the corner of the underground could no be better, the room was small but very clean and well accomodated

"Okay, but not more"
tepper20192019, 31 Octobre 2019

Staffs not very friendly. The room was very small, but the bed was comfortable. The best was the location close to underground station. The bathroom was very small and not as clean as possible. Overall not the best cost/performance ratio.

"Great Hotel and Great Location"
Patrick G, 30 Octobre 2019

The hotel is right around the corner from the subway (Earls Court) so a quick 2 minute walk. Good pubs, restaurants and markets within a 2-3 block area. Hotel is clean and staff is friendly and helpful

"Excellent service, friendly staff and great location"
Margie M, 28 Octobre 2019

We arrived exhausted in the evening but perked up with the very warm welcome and support that we received from Ieva Birstonaite, the manager. The breakfast was solid, the room was exceptionally clean and comfortable (could use a bit of touch up paint) and the lobby area was a good place to be to wait for fellow travelers and get London tips from the staff. We would stay here again when in London, especially due to the support and welcoming attitude of all the staff we met. And, the elevator was quite handy for the heavy luggage.

"Good hotel, close to tube"
979simonr, 25 Octobre 2019

Stayed for one night. Small hotel but friendly staff, rooms very clean. We had a family room which was a decent size. The breakfast room is a little small but breakfast was good. Very close to Earls Court tube station which is just round the corner so very handy for travel on the tube.

"Good hotel"
Linh_N_Nguyen_12, 23 Octobre 2019

The hotel is close to the underground. The rooms are quite small, but we did like the hotel. The staff were kind and helpful. I would recommend this hotel for anyone who wants to stay close to the underground and the city. It is only a short trip with the underground to the city, and to the underground with different lines!

"Accommodating staff! Clean and fine."
arno62641, 22 Octobre 2019

I needed to check in early, and the staff were really helpful, got me into a cleaned room very fast. The place is safe, clean, comfortable and gracious. And they let me leave my luggage there after I had checked out so I could go to Oxford and come back without having to lug it around. They are super nice. And the location is excellent - lots of great restaurants right in the neighborhood, and Earls Court Undergound is right there. One thing - I found the room temperature really hot and stuffy, and it could only be turned down from reception (you have to call to ask) but apparently it can only be turned down 1 or 2 degrees or so, and it's not clear for how long the request applies. Surprising because outside it was cool and nice - would have been great to be able to open a window. My only complaint is that the room was way too warm for me. Otherwise - a great place.

"Cozy Room. Great location."
Tinatayna, 22 Octobre 2019

My stay at this hotel was great. It is in a location where it is near the tube and walking distance to places to see. Breakfast was nice, except it is the same everyday, could do with a little bit of variety. The room was cozy and clean. It was really good. I had an attic like room so I had a view outside and I liked that. The staff were really friendly, nice and helpful. Except on the last day, I requested to extend for 2 hours which had a fee for GBP10/hour that was ok. The but is, between10am to 2pm while i was resting before I check out to go to the airport, I had 3 knocks on the door from housekeepers to check if i needed room cleaning or checking. So I think that can be improved with coordinating with front desk. Apart from that, everything was great. Great location. I would definitely love to stay here again.

"Great place to stay"
Matt E, 21 Octobre 2019

A very comfortable, friendly and smart hotel located just a couple of minutes walk away from Earls Court underground station. Room was very comfortable and neat, while bathroom was smart with very modern shower and amenities. Staff were extremely friendly, happy to help and genuine.

"Odd room, quite shabby"
THtravelling1900, 16 Octobre 2019

Given a reasonable TripAdvisor rating I expected no problems staying here. However was allocated a small single room. Bed against a wall with a 20 degree slope (measured on iPhone to confirm) so I felt like the ceiling was pushing me out of bed/kept hitting myself against it in the night. The bed was also frankly knackered, creaky. Attempt made to make it better with a soft topper but this just made it more likely I'd roll off. (I'm 5'5” and lightweight so heaven help anyone else.) Room also quite shabby, needs renovating. Parts quite disgusting. I spoke to staff about how I wasn't happy. Told unable to do anything until the following day. Staff member seemed quite sarcastic and unhelpful. The following morning I was shown an alternative room but I didn't have time to wait for it to be cleaned and available so I just stayed in my original room. When I checked out, another guest was leaving with the words “I've stayed here three times and this was by far the worst”. Every Travelodge I've stayed in was better than this, and so were many of the Youth Hostels in my younger days. I have also stayed in better Best Westerns. It's such a long way from four star accommodation and I'd barely give it a three.

"comfortable, safe, convenient"
nandixo, 14 Octobre 2019

The staff were great and let me check in early though it meant them cleaning the one available room early. The room was comfortable and basic. Too hot for me and though they turned the thermostat down for me it was stuffy and hot for my whole stay.

"Privat stay"
Christian H, 14 Octobre 2019

very excellent stay in this Hotel, very helpfull staff and brilliant Location, near by M&S Store, near by a good Pub, near by the Underground Station Earls Court and very good conection to the cheap Bus line 74 to travel in the City for example Marbel Arch to go to Shopping in the Bond Street or Walking in the Park

"Excellent"
CWest-Family, 04 Octobre 2019

Very friendly personal in the hotel, a clean and comfortable room, and classic breakfast. Even the wifi network worked fine at all of the time ;-) Everything was fine, so we really could enjoy our short trip to London. ;-)

"GREAT LOCATION AND PRICE"
csheld812601, 30 Septembre 2019

Excellent hotel and great value. Free room upgrade provided on arrival. Immaculate room with tea/coffee facilities.Air conditioning if required. Free WiFi also provided. Friendly staff and 24HR reception. Thoroughly recommended.

"So Happy"
prueng296698, 20 Septembre 2019

I'm very happy to stay in this hotel. The staff is also very nice and friendly. Although the room is small But perfectly decorated. Tasty breakfast, Safe accommodation area, but the restaurant is a little small. If there is a chance I will stay here again.

"Nice hotel in quiet street"
Vickilynne2015, 19 Septembre 2019

A small friendly hotel. Staff friendly and helpful. Good breakfast. Single room very small but fine for one night stay. Only problem I experienced was that reception order a taxi for morning and it didn't turn up. Next time I would order a black cab myself to be sure that it turned up as it was a long walk tom ain road and it was difficult to get cab at that time of morning.

"Great location!"
Robin L, 18 Septembre 2019

Loved our time exploring London from here! The room was indeed "cozy" but clean and comfortable, and the staff was helpful. Would recommend it - off the busier streets, and easy walk to the tube station. Lots of dining options within walking distance, too,

"great location in London"
agnetakilili, 10 Septembre 2019

this hotel met all our requirements for a short stay in London as it is situated a few minutes walk from Earls Court underground , which makes an easy journey from Heathrow airport . From here you can access most of CentralLondon . Friendly , clean and good breakfast .

"In town for a trade fair"
fussyabouthisroom, 03 Septembre 2019

I stayed in an executive grade room. It had a king-size bed, desk, sofa, bedside tables and lamps, internet - both plug in and wifi and a nicely appointed bathroom with bath and plenty of towels. There were robes and slippers provided as well as complimentary tea, coffee, hot chocolate and biscuits. There was also a separate capsule coffee machine and bottles of water. The room was entitled to morning newspapers and there was a plate of fresh cookies to welcome my arrival. There was a radio alarm - or you could request an alarm call - and a room safe and a large flat screen TV. It was comfortable and relatively quiet. The breakfast room was not large but there was a good selection of food and drink. Omelettes were available upon request and you could have as much as you wanted. The staff were helpful and friendly and the room and public spaces clean and tidy. The location is excellent - 5 mins walk from Earl's Court tube and 10 mins from Victoria Station. Lots of restaurants within 5-10 minutes walk and 20 minutes walk from Olympia. Great place to stay. Thanks to all who made my stay so comfortable and enjoyable.

"Great budget hotel"
Fun T, 01 Septembre 2019

Stayed here for 2 nights in a double bed room, room was very small but included all the facilities and was very clean. -ve - Basic things like coffee/ tea and biscuits were not refilled/replaced after one night

"Good choice and reasonable price "
Terence C, 31 Août 2019

We stayed in a basement room and the air-conditioning was good. Staff was helpful and responded to my requests promptly for fixing the problem of water basin. The location is good as you could take the underground via Piccadilly Line from Heathrow Airport around 30 mins without any interchange. Breakfast had more choice than other hotels we stayed during the trips to UK and France. For improvement, it is recommended to provide a leaflet to guests explaining about the permitted parking hours outside the street for guests' hired cars. It is not inconvenient for us to park our hired car at Ibis hotel which was far away from the hotel. All in all, very enjoyable experience in our stay.

"Great price and convenient location"
SP1070, 31 Août 2019

Really nice hotel at an affordable price and a really excellent location too. Quiet, comfortable rooms, didn't need a large room. The breakfast was good too. Staff were friendly, approachable and generally great all round.

"The most important thing - Fantastic staff"
SteveScotchmist, 29 Août 2019

Great room, great bed, great facilities. This is a great value for money Hotel and very close to the Tube station. However it is also quiet and we were amazed how little noise there was considering how close to a main arterial road. The breakfast was really good and if you are having the cooked breakfast with all the trimmings well worth the money! For me the staff make or break a Hotel and without exception they were all friendly, welcoming and helpful. Nothing was too much trouble and they all seemed like they genuinely enjoy working there. First time at the Hotel and I will definitely stay there again. Thanks.

"Long weekend and show visit"
Kevin M, 26 Août 2019

Excellent little hotel, on a quiet street just around corner from Earl's Court... easy access to central London. Staff really friendly and room was very clean and tidy... amenities limited but plenty of pubs and restaurants around the area. Ideal for a little city break...

"Good experience."
svyshk288635, 26 Août 2019

Great location, near to the tube, food shops, pubs. Helpful and attentive staff, comfortable beds, decent english breakfast. Rooms are small but clean and well equipped. Extremely warm duvets. Don't hesitate to contact the reception if you need anything, they will do everything they can to help you. Minor drawbacks can be found in any hotel, so to be fair: some rooms overlooking the garden are a bit noisy in the morning due to air conditioning from the kitchen. Some carpets need cleaning. But general impression was very good. Definitely recommend.

"Great location and attentive staff"
Joao S, 24 Août 2019

Great value-for-money relation, near Earl's Court tube station. The room had a nice area for 3 people and quality shower conditions. Good variety at breakfast and always courteous staff to attend to whatever we needed. Highly recommend this hotel, which stands out in an area with considerable room offer.

"Awesome!"
Maps14801552340, 22 Août 2019

Super friendly and accommodating staff. They even offered to store our pram to give us more space in our room. Beautiful little hotel on a quiet and gorgeous street. Spotlessly clean. Highly recommend!

"Excellent Hotel"
lily s, 22 Août 2019

We stayed in a twin room for two nights with the breakfast option. Firstly the location was great, so close to Earl's Court underground station. The situation was really good with pubs, shops and pharmacies all within a two-three minute walk. The staff couldn't help you enough and room was a good size, clean and tidy. There was everything you would need for short stay in the rooms including, ironing board and iron, complementary teas and coffee with a kettle. The breakfast has a great array of foods and was cooked lovely. Would recommend and return without thought.

"Family trip to London for theatre"
sricha362747, 21 Août 2019

Great location round the corner from Earls Court on a quiet road. Friendly, helpful staff. We had rooms in the basement which were very small but clean and cool and suited our purposes which was literally to have somewhere to sleep and we didn't spend any time as such in the hotel. Good breakfast.

"Les mis trip"
burty460, 20 Août 2019

Hotel close to Earl's court station. Excellent facilities locally. Rooms good size. Staff friendly and helpful. Had a basement room but was clean and tidy. Breakfast room very small and a squeeze to get past other tables but was adequate

"Good hotel"
Mathieu07565, 19 Août 2019

Reception team friendly and helpful. Although my room did not have much charm (located at the basement level), it was quiet, clean and functional. The hotel's location is very good (2 minutes from Earl's Court tube station. The (English) breakfast was excellent.

"Beware of bedbugs."
615yiannism, 11 Août 2019

I stayed for 3 nights at BW Boltons London Kensington, room #304, at the beginning of July. I got bedbug bites on my arms, neck, thighs on clusters. Red, itchy small blisters. The symptoms got worse the last day. Extremely irritating. I could hardly believe it. At my return home, I emailed the hotel and reported the problem. The reply was that this happens often in London! They did not answer my second email. Later I found out that similar reports exit in Booking. Shame.

"Small yet comfy room"
Sketchitt, 01 Août 2019

Staff welcoming, nice clean comfy room with fantastic a/c. Lovely housekeeping staff member who serviced our room. Excellent location near earls court station. Decent price considering prime location. Only gripe, was that the room on the lower ground floor was near a staff stairwell, so we constantly heard staff in the morning.

"london visit"
Rhita N, 29 Juillet 2019

good overall. need somewhere to sit other than the bed and lighting to read by. Great location walkable to almost everything you need and close to the train and underground station. Staff was very helpful.

"Great customer service- ieva"
Skg040818, 26 Juillet 2019

We would like to say a huge thank you to one of your staff members at Best Western The Boltons her name is Ieva. She made our stay 5* from the moment we were greeted at reception. Unfortunately due to train cancellations we had to stay an extra night and although we didn't have a room booked for the night Ieva managed to sort this out for us and give us a room for the night at a reasonable cost. Secondly, we hadn't been told by another member breakfast was included in our stay and at reception the next morning we found out we missed it. However, Ieva managed to provide an excellent service again and allowed us to have breakfast (she even made us a coffee). Nothing but great words for such wonderful customer service from ieva. Regards The Ganatra's

"Location is its main asset"
safergus, 21 Juillet 2019

Very small hotel, with minimal facilities, rather sloppy housekeeping, and tight rooms - our double bed was pushed right up against the windows, in the eaves of the roof. The reception staff were friendly and helpful. The main asset, though, is its proximity to the centre via Earl's Court Tube Station. Like similar hotels in NY, Paris, etc, these establishments get away with high prices for very little in return because of their location.

"DISAPPOINTING"
Lifeinasuitcase19, 11 Juillet 2019

My previous experience of Best Western Hotels has been nothing short of excellent - hence the reason I chose to stay here - I can hardly believe that this is a Best Western Hotel - Hotel (????) its the standard of a hostel with the same attitude from staff - when I arrived there were people queuing to check out due to dirty rooms/unacceptable standards - I was asked for my card as an insurance against damage to the room - OK - however when I got to the room which was in the basement - hot - stuffy - no fresh air - window doesn't open - air conditioning unit outside the window - the room had considerable damage already done to it ( carpet stains and headboard) If "valued guests" are expected to pay for any damages - then please ensure that the damage is rectified!!- this has been a very disappointing experience and I will no longer choose to stay at Best Western - Come on Best Western you can do better than this I know it from previous experience!

"Comfort and location both very good"
Escape39502444584, 06 Juillet 2019

Chose due to locality of Wimbledon. Staff very friendly, decent enough breakfast, room compact but sufficient, bathroom very good. Quite stuffy in the room as on the basement floor and window looked up to street level with workmen talking and smoking so didn't want to open the window.

"WORST hotel in Europe!!!"
avidfoodie123, 06 Juillet 2019

There are really no words for my experience at this "hotel". The bed bugs stories are true as well as the stained ripped carpets, filthy cramped rooms, air conditioning that doesn't work, basement rooms and incompetent hotel staff. This is just the surface of the iceberg. We had hotel maintenance staff WALK straight into our room during our staff without knocking. You will really couldn't make this up, it was like an episode of faulty towers except much much worse. When I thought it couldn't get worse hotel staff moved furniture around in the middle of the night. I didn't sleep the entire night. SAVE YOUR MONEY, do not stay here. There are way better hotels in London and you will not have to endure the horrors encountered at this falsely advertised 4 star hotel. It is not even close to 1 star let alone 4.

"average hotel"
steveh9111, 05 Juillet 2019

nothing special. Expensive for what it is, but that's London for you. Annoyingly loud fan extractor in the room. Close to Earls court, and the tube. Not the worst hotel in this area, that's for sure. Ok

"Lovely stay"
Lyn E, 03 Juillet 2019

We stayed at the Best Western Boltons Hotel in Kensington, London last night, as we went to see Il Divo at the Royal Albert Hall. The staff couldn't have been more pleasant, welcoming or helpful, they made ya feel welcome as soon as we walked through the door. The breakfast was lovely, you could have cooked, ceriel, fruit, toast and more. Coffee was good and staff were very nice indeed. It was about a half hour walk to the RAH, but would book this hotel again and thoroughly recommend it to anyone who is visiting this area.

"Ridiculously cramped room"
stantonattree, 25 Juin 2019

The room has everything a normal hotel room has except there's hardly any room to put your feet. I can't remember the last time I had a single bed; I didn't think Hotels had them anymore. The space is so limited that I had to squeeze between the bathroom door and the bed to get into the bathroom. There is also a door stop in the middle of the floor at the end of the bed - just in front of the mirror so you can see yourself hitting it when you trip - ever heard of 'trip hazard'... It's just too small and cramped.

"Nice hotel, kind staff and excellent location"
Oscar M, 25 Juin 2019

Bruno at breakfast was very kind and helpful. Front desk staff are helpful, clean rooms and awesome location, definitely value-price perfect balance. One minute distance from Earls court Subway station

"Good Transit"
awhw, 21 Juin 2019

One of my preferred transit hotels in London. A clean, well-modernized room though very small for a single room, but well equipped and even has ironing facilities. Very clean and the bed is comfortable. There is an elevator but very small. Whether a good choice is dependent on price of the date. I use it for my frequent transits through London as it is near the Earl's Court tube for Heathrow.

"Good"
winnie314, 19 Juin 2019

The hotel is near Earl's Court station and there some convenience store around the hotel. But the elevator is too small to be used by one person and one luggage at a time.Overall this hotel is good to stay.

"Bed bugs"
Explore52152751429, 19 Juin 2019

Still suffering for the bites of Bed bugs that were in my bed. Told them the next morning and they were sorry about that, but I travel a lot and cleaning of the rooms/beds should be the first thing. A part from that, position was good.

"Ms lily"
Tomlifeuk, 15 Juin 2019

It's very dirty house. Have the bedbugs bite you during the night !!! A very small hotel room and like a B&B house with good location for the close underground station. The hotel service was poor quality and really bad experience with my stay here, I was not sleep all night and had bitten by few bedbugs after the next room noisy stop . I have tried talking to the desk manager but unfortunately they doesn't help me at all. The desk lady has told us that her manager will email me in 24 hours for this terrible things happened, but unfortunately we never received any feedback from them. Please open your eyes to check out the reviews before you booking this hotel. I was looking at the good reviews last time before I booked. Finally got a very bad experience.

"Great Find"
Venture13488467219, 12 Juin 2019

Superb hotel in great location. Close to tube. Many places to eat nearby. Delicious plentiful breakfast. Smiling helpful staff. Lovely room even with coffee maker.hairdryer. Toiletries. Tea coffee. Quite steep stairs but is a lift

"Dissapointing staff"
JohannaS3152, 12 Juin 2019

When we arrived to the hotel our room wasn't ready. We left our bags to the reception and came back later. When we came back to the hotel, we got our room keys and the receptionist said that our bags were already in our room and we can go there. We went to our room, opened the door and noticed that the room wasn't cleaned after the previous customers!! Beds were dirty, used towels all over and trash here and there. We went back to reception and let them know how our room was, and they told us it was a joke. We got a new same kind of room, no apologize and no compensation. If you screw up like that, I think that the customer should get some refund. Breakfast was good. Location was also good, just minutes aways from Earls court station. Staff in the reception were quite rude but one male staffmember in breakfast area was really nice.

"lovely and clean and great, friendly staff"
chellebelle743, 08 Juin 2019

the room was everything you need to get a good nights sleep, comfortable and clean. the breakfast was amazing set us up for most of the day . a very extensive choice of everything... breads .pastries, cereals, continental meats and cheeses, fruits, yoghurts,jams and marmalade, and then the fry up plenty to choose from and as much as you wanted from n nice hot buffet served on warm plates. all the staff were fabulous, friendly and helpful. they also had a wide range of twinings teas and served a real good coffee. it had a small lift and rooms were over 4 floors so the place was quite quiet. the tube station was just around the corner and 4 stops to picadilly circus .. fabulous

"Who are you kidding?"
Davidjmackay, 05 Juin 2019

I was booked into lower ground 1. You access this tiny room down very dirty and poorly maintained steps from the pavement. There were fag ends and litter and dirt on the steps and puddles of water. Wow! What a welcome to a 4 star hotel. This basement room has a flat roof from the pavement to the main building and the internal wallpaper shows plenty water ingress. The carpet was filthy. The room has clearly been an add on to use the basement yard space. My shower was interesting in that I am 6ft 3 and I would guess the height of the shower might be 4ft!! It would not take much to make this up to standard. It seems crazy to leave it in this state.

"Stained Basement Stay"
FairTrueObjective, 04 Juin 2019

This is a TWO STAR hotel. Booked two rooms. Dirty stained carpet in tiny tight basement rooms. They appear to put all online booking customers in the basement rooms. Super tiny lift 2'x 3'. Could not arrange wake up calls. One window, stuck open. No coffee. The location was really good for us. The staff were courteous, responsive, listened, and followed up. The staff booked a taxi for us and the taxi was on time the next day. What I liked best is the gall they have to bill themselves as a four star hotel!

"Amazing Location: Tiny Room"
travelteening, 01 Juin 2019

To be fair, we were moved from another overbooked hotel to this one. So I was just happy to have a place to stay. My son and I were coming for just a few days and had a jammed packed trip planned. First, the location is fantastic and the hotel is clean. It is literally next to the Underground and an M&S grocery is on the corner. Perfect. The breakfast was fantastic. The staff was friendly and helpful. The bed was very comfy, too. However, a few things that irritated me. We were in a small room in the basement, which I expected for two people. I knew this going in, but it was hard to even move in there. The bathroom was also so small. I know it's an old building and they have to make use of all the space, but it was so odd to look at the window and just see the wall from the other basement room. In the end it was OK because we were hardly there. Second, the bathroom reeked of smoke. I should have said something, but I didn't. We were already crammed in the room for such a short time. We just closed the door. But it was really really gross to smell. I also wish it would have had a small fridge, but I have no idea where you would put that, to be honest.

"Golden Wedding Anniversary"
Fastwalker4me, 30 Mai 2019

This location hit the sweet spot for us. We used 2 different hotels while passing through London. The staff and facilities were very comfortable. Included breakfast was well-presented and plentiful I'd definitely stay there again

"Value for money - good location"
LucianaSanchez, 30 Mai 2019

Even though the room was really very small (the smallest I've ever been to), it was clean. The location is also fantastic: just around the corner you have Earl's court station with access to the Picadilly, District and Circuit lines so you can easy go everywhere in London from there. The neighbourhood is nice and quiet. Hotel staff were very friendly and helpful. I would recommend it for a one or two-day stay.

"Great Reception"
Odyssey30790944404, 30 Mai 2019

We stayed at the Best Western, number 1 reason we recognized the name (Best Western) and the 2nd for the location being close to the Metro, as we were heading to the airport the next day. Reception was friendly and very helpful. I thought the room should have had a fridge, but the staff brought up ice, in a timely matter, so that was useful. Definitely will stay there again if in the area.

"No more than adequate"
Vintagesiren88, 29 Mai 2019

The best thing about this hotel is the staff, all of whom were warm and professional. Disappointingly my basement room was tiny, slightly worn and had the kind of vibe you'd expect in the seedy end of Blackpool not Kensington. The view from the window was catastrophically depressing, mouldy walls and a rotting plank propped up. For some mysterious reason involving poor ventilation I kept smelling cigarette and toilet fumes from elsewhere, especially in the teeny tiny bathroom. Yet, the sheets were clean, bed comfortable and shower good. The location is excellent. A lick of paint and putting more of the profits into a sprucing up wouldn't go amiss. If I'd been there more than one night I could not have tolerated that room.

"Excellent stay"
laullb, 27 Mai 2019

We stayed in the 26th May as we were staying in London for my 50th birthday. The hotel was lovely and the staff were really nice and helpful. Highly recommended. We would have no hesitation recommending.

"Earls Court what a great location!"
Anna F, 21 Mai 2019

Having stayed in this street on a previous visit to London we decided to stay at Boltons Best Western for it's proximity to the Underground, local eateries and it's walking distance to Kensington. On arrival we were given an extraordinarily warm welcome by Ieva on reception and Raffaele continued with this exceptional level of warm and friendly service throughout our six day stay. Our room however was quite small in typical English fashion with only a double bed and we would have appreciated a small bar fridge to store fresh milk rather than the cumbersome bath. Breakfast was extraordinary and the beautiful woman and her male team member always manage to provide exceptional service and smile under the busiest of circumstances. Would stay again, great location and fabulous service.

"Satisified"
Daydream39677010809, 07 Mai 2019

This time, I stopped over London on the way from Seoul to Washington DC. Because Hotel is close to Earl's Court Station on Piccadely Line, it is convenient to go sightseeing downtown London, stay one night in Hotel, and fly from Heathrow Airport next day.

"Can't beat it"
AccomWatcher, 06 Mai 2019

So it'd be excellent except were were slightly "stuffed about" with night 1 of 2.... however we were put up in another property for night 1 and couldn't do enough to assist. Night 2 was superior is all senses staff GREAT, room HUGE, shower GREAT

"Well run but very cramped"
Nick S, 04 Mai 2019

Excellent reception staff, friendly and efficient. Room very small. They've done what so many London hotels do and tried to cram in far too much in too small a space. Breakfast room even more cramped. Good breakfast and great bed. Good position but too many compromises on space. Wouldn't return.

"Good"
hrvojer243, 01 Mai 2019

The location is good, near the underground station Earls court with the good connection all around the city. The staff was polite. Room was small but clean, without minibar. Wifi conection was excellent.

"vert satisfying"
Sightsee11831804123, 01 Mai 2019

Were happy with the hôtel and the location. The staff is great. We were surprised the breakfast was included which is not the case in most London hôtels. The fact the hôtel is a few meters from Earl's Court underground station is gréât.

"Superb Hotel"
Getaway36909980454, 28 Avril 2019

Hotel is ideally sutured a short walk from Earls Court tube station. My room on the 2nd floor, was clean and the bed was lovely and comfortable. All public areas of the hotel were spotlessly clean too. Staff were welcoming, friendly and eager to assist. Rafaelle was a comic, he has a good sense of humour and was always eager to assist. I will stay at this hotel again.

"Best Western The Boltons London Kensington"
CMC2001, 22 Avril 2019

Ok. Location is perfect. People at the hotel are very kind and friendly. I just have to thank them for their help and efforts for everything to go well. Hope everybody enjoys staying with you as much as we did :-)

"Lower ground"
Explorer50036767214, 18 Avril 2019

Lower ground rooms are a bit dark and non welcoming. If you can, make sure you get a room upstairs. The heating wasnt working when we arrived but the staff was nice enough to make us change the room. In the other room, the heating was a bit noisy when working. Very professional staff though, kind and nice. But it was hard getting 2 blankets... Generally, small inconveniences, but the hotel and the people working there where nice, fortunatly. Room LG14 views on the bins (which is not very cool).

"Could be better"
mayabee041, 09 Avril 2019

Was a nice stay, could have had a better nights sleep as bed was not very comfy but still a very nice best western hotel. Would use again as staff were lovely, and made our stay the receptionist in particular.

"Very good"
AbdullahS1772, 08 Avril 2019

I like staying in the best Western the Boltons hotel.. Close to under ground.. Close to market and restaurants.. Service very good.. Cleaning of rooms very good. Breakfast was nice.. I advise people to book in it..

"Convenient location, exceptionally clean"
NuuanuMusician, 07 Avril 2019

I was not expecting what a nice and comfortable hotel this was and the location was very convenient. The breakfast brunch was great with lots of variety. Only complaint was that the shower was a little small.

"Convienient"
Dreamer54013439109, 05 Avril 2019

This was one of the single rooms. Small and compact but clean and with excellent basic facilities. If anything the TV was a little too large for the size of the room. Tea and coffee making facilities with biscuits were provided. There was a wardrobe desk and a bed. The shower room was nicely done and perfectly fine for 1.

"Breakfast experience"
Sherpa18629180506, 04 Avril 2019

Room really nice in a good location near to tube station it noisy at night but staff at breakfast not aware of pre-paid breakfast was made to feel very uncomfortable in front of many other guests which spoiled the breakfast

"Tiny room, stellar location!"
Whitney B, 03 Avril 2019

We were pleasantly surprised and found it to be absolutely fine and we LOVED the location. It is less than 2 minutes walk from Earls Court tune station and yards from a huge selection of food, drink and shopping options. It was maybe the tiniest room I have ever stayed in, in my life, large enough for a double bed, which we had to crawl over to the get to the equally tiny bathroom, but for the amount we were paying, I didn't expect the Four Seasons! M&S Foodhall is at the end of the street, and we opted to go here for breakfast and snacks. Would return for the area but would look into a larger room or a different hotel (there were DOZENS on this street).

"Faulty Towers. A truely awful experience!"
greenscarf, 24 Mars 2019

One of the worst places I've ever stayed! The doona was lumpy and the bed was uncomfortable. The hot water ran out on the second morning of my stay and I had to take a cold shower. When I went to reception to let them know, Rafaelo at the desk, just stood and stared at me. When I said, “I think sorry is the word you're looking for”. He replied very rudely, “I was waiting to find out what you want me to do about it?” He seems to be unaquainted with the concept of customer service. At sorry on behalf of the hotel for the inconvenience shouldn't be something I have to ask for! That evening, I heard a commotion in the corridor over the sound of he TV. I went to my door and heard a man and woman arguing. The woman was saying “Don't hit me, don't hit me again!”. I open my door concerned someone was in danger. A man stepped into the hall in his underpants and socks. “Go back to your room. Why you listening to us?”. I don't have a choice, you're yelling in the corridor” I replied. “You f*** o**, you little f****** c***! You'd better watch yourself, you little c***. Go back in your room. Stop listening to us” I immediately called reception. I was concerned the man was violent and I was upset that I'd just been threaten. Pamela in reception asked for a description and said she'd look into it. She called back later to say she'd spoken to the guy and it was alright. The guy was just upset I was listening to them! ALRIGHT, I thought. Nothing about this is alright! Pamela was the only staff member on duty. She wanted me to move rooms. I didn't feel it was safe to leave my room! I spent a very sleepless night. What an awful place! My advice is not to stay here ever!

"Very nice hotel in Earls Court"
nellyz, 22 Mars 2019

Each year we choose a hotel in Earls Court, and this hotel is the best hotel so far. Spacious family room, nicely furnished, still fresh, complimentary water and chocolate in the room were awaiting us. The breakfast is very rich in choice - definitely worth purchasing if your rate doesn't include one. Hot, cold dishes, fruits, coffee machine. The breakfast room is tiny, but you can wait five minutes in the lobby if all tables are occupied and you'll be called when the table is ready for you. The reception staff is very helpful. And we were leaving early and the hotel offers breakfast on the go. Definitely worth coming back.

"Good Location. Slightly cramped"
Alison923, 21 Mars 2019

We stayed here while down for a rugby match at Twickenham. The hotel was in an ideal location for that as it was just around the corner from Earls Court tube. Very friendly staff and a good breakfast. Reasonable price too. Only slight gripe is the room was really small and there wasn't much space to move around. Fine for our purposes but would not have worked had we been staying longer and had more luggage.

"Friendly staff and clean accomodation"
Voyager41527520342, 09 Mars 2019

The staff was very friendly during the check-in and the service was very good and fast. The room was comfortable and clean.i would recommend it.the location was very convenient as well near earls court station.

"Perfectly adequate"
jamesjM961XA, 05 Mars 2019

Having booked this hotel on Booking.com and paid £100 I hoped it was better than some of the reviews I read. I was pleasantly surprised and found it to be absolutely fine and well located. It is literally 3 minutes walk from Earls Court tune station and yards from a lively street full of food, drink and shopping options. I was in a single room on floor 1 which was small but functional. Great shower, huge TV, good facilities and the bed was comfortable. Only slight downside was the amount of noise from outside the hotel window, but that's London for you ! Reception was fine, business like and did everything they needed too. I would definitely stay here again if I had a similar room as it's easy to get to and has so many eating options nearby (I chose to buy from the M&S Foodhall which was 1 minute walk). I didn't sample the room service food or have breakfast as I felt the options around were so good I didn't need to spend in the hotel.

"Fake photos and basement rooms"
rodcoll, 03 Mars 2019

I received this “surprise” information when I arrive at Best Western The Boltons.My room was under the street sidewalks. In the basement outside the hotel. The ceiling was too low. It was impossible to have a shower stand up. The bathroom is too cold and without air conditioner or heater. The toilet was too close to wall. Juste ( frontdesk agent) said me that they had a different room available but I had to pay extra for it. It is too disrespectful. If you don't want the same experience, book another hotel. Do the Best Western staff visit your brand hotels? I don't think so.

"A great hotel for a four night visit to London"
wisophie, 27 Février 2019

I was a bit apprehensive at first about this hotel as I focused on the bad reviews that in particular mentioned the small and cramped rooms. Before my visit, I emailed the hotel and requested one of their larger rooms, and to my surprise they considered my request and we had a lovely spacious twin room on the second flood (room 207 for those wondering). It was one of the bigger rooms I have stayed in in a London hotel and very clean and modern. The hospitality tray had everything you needed and was replenished daily, and the bathroom was lovely and modern with a great shower. I cannot comment on the breakfast as we did not opt to have breakfast at the hotel but there were plenty of places to eat in Earls Court (I recommend Paul Boulangerie). The only bad comment I would make about the hotel is about a certain male member of staff at the check in desk who needs a lesson in friendliness and hospitality. He was so miserable and was reluctant to even crack a smile, despite my best efforts to be friendly towards him. All the other staff we had interactions with were so friendly and lovely, even down to the cleaning staff. Even though the member of staff I mentioned made our check in a little disappointing, it did not ruin our stay. Overall we had a great time and would definitely return to Earls Court in the future.

"Hotel is just average but sadly overcharging guests"
Blurer, 22 Février 2019

Location of the hotel is convenient, Earl's Court Underground station is just around the corner. Room was small, our double bed was not accessible from both sides. Carpet was old and dirty, rest of the interior was in good condition. Bathroom was extremely small, when you use the washbasin you will have a hard time trying to not contact the toilet with your legs. What I really dislike was, that they charged me a higher rate than was shown on my booking confirmation. They also gave me a screenshot of their system, where the lower rate was shown. Anyway they told me I have to pay a higher rate, about 15GBP more, and they will give me a refund after they figured out what's going on. Sadly they haven't refund the difference even two weeks later and never answered to my requests.

"Not too bad but room is really small"
jjddww, 19 Février 2019

Not too bad. Location is good. Takes a 5-minute walk from Earl's Court station which is surrounded by restaurants and supermarkets. The rooms are quite tiny to be honest, and the lift is just way too small - one adult and one luggage can fill it up. Noise from next door can be heard easily. The staff wear a smile and behave politely, but they won't help to move the luggage from ground floor to lobby.

"Great Hotel but!"
malcolmn827, 18 Février 2019

Excellent location with clean comfortable rooms although perhaps a bit on the small side. Reception staff very helpful & friendly. Do suggest you keep you booking details as we booked and paid a breakfast inclusive rate but were initially turned away from the breakfast room! All sorted out eventually but unpleasant and unnecessary. Would still visit again though.

"Dinner and drinks at the Bolton pub"
nikhil600, 17 Février 2019

Had dinner vegan option and a pint of lager with family at this pub it was great recommend it had a lovely time will go again enjoyed the atmosphere and sometimes they have bands playing had carrot soup and mushrooms on toast love it

"A gem in the heart of London."
mariej3, 12 Février 2019

I booked a single room, which is hard to get in London and was pleasantly surprised. The hotel is 100 yards from Earl's Court Tube Station and easy to find. Check in was speedy and Rafaelleon reception was lovely. My room was on the 1st floor and despite being small it was perfect. Bathroom was modern and immaculate with toiletries supplied and beautiful white fluffy towels. The room had a well stocked tea tray, alarm clock radio, docking station, 40 inch TV, safe, full size ironing board and iron, hairdryer and plenty of power points. There was air conditioning which worked very well and my room overlooked the road with a little balcony at the front. Bed was comfortable with crisp white bedding. I did not stay for breakfast so cannot comment but I would definitely stay here again and recommend to anyone as I only paid £60 a night.

"Good value, location and service."
Andrea J, 30 Janvier 2019

Friendly staff, great breakfast and perfect location, Earls Court Tube Station just around the corner. Room fairly small but well laid out and clean, everything we needed for a short stay. Would recommend.

"Great stay"
jobalina, 28 Janvier 2019

We came to London to celebrate my husbands 40th birthday I didn't expect much from the hotel as the price was very resonable, the rooms were clean(could do with abit of tlc) but great for what we wanted, breakfast was lovely and fresh and plenty of it

"Wonderful location"
zbedru, 20 Janvier 2019

Wonderful location close to earls court tube station breakfast was great front reception staffs was very kind and helpful.the rooms are a bit small that's to be expected in london, but it was clean and comfortable as I recognize it's normal for London

"Excellent hotel to stay for a few nights"
123vrick, 17 Janvier 2019

I highly recommend this hotel to anyone who is planning a few-day-visit to London. It is in a central place, about 2 minutes walk from Earl's Court metro station. Staff is really helpful, room is very tidy and clean, great service, good breakfast. The only thing you should consider when booking is that rooms are really small. Indeed it is fully equipped, however the bed was too short for me, for example (I'm 5-11") which made the nights a little bit uncomfortable. Otherwise the hotel is excellent, rather a boutique hotel close to the city centre.

"Best Western the Boltons London Kensington"
Happiness40991637927, 17 Janvier 2019

The hotel is very well located, very close to the underground, in a very quiet area. For a four stars hotel the room is extremely small with no fridge and the breakfast is not included. The window in the bathroom did not close properly and for this reason, the bathroom was quite cold.

"Worst hotel I've ever stayed in"
philiphC1013RG, 16 Janvier 2019

As I arrived late into London and had an early flight the following morning, I thought this would be a cheap and alright place to sleep for a few hours. Well, I was wrong. First off, the room I received was in the basement, looked nothing like the photos, and I had to go outside from the lobby to get there. When I entered the room, the light was flickering, the floor was dirty and the room was generally worn down. The bathroom looked alright enough, until I noticed they've hung up bloody (that's right, with blood spots) hand towels with the spot conveniently towards the wall, so that you wouldn't notice as easily. I'm never going back to this hotel, not even for a night. The receptionist was nice however, but this was the only good thing about the hotel.

"4 of us went for a trip to London "
ayeshaw992, 09 Janvier 2019

4 of us went for a trip to London first time in this hotel and certainly won't be my last it was beautiful very clean and the hotel staff where really very friendly and helpful and the breakfast was gorgeous too would stay here again

"Bad service"
Thewondersoftravel, 03 Janvier 2019

The breakfast was really poor. The omlet was chewy the sausige was overcooked. The only thing of fresh fruit was pineapple. We could order pancakes but nobody told us about this. Not friendly at the reception if we asked that we could eat our breakfast outside. They said it was non refundable. I geusse they have had this problem before.

"Message to the attention to the general manager - door of the room left open by cleaning personnel "
295daryas, 01 Décembre 2018

Hello, I did not find your email so I'm writing here. My room number is 301. Tonight I came back around 8-15 and found out that the cleaners did not close properly the door of my room. So anybody could enter. I went to the reception but nobody (!) was there. Thankfully, all my belongings are untouched so I did not call the police. Please make sure that the cleaning personnel is careful and close the rooms m'a doors. Additionally, I can say that I'm not happy at all with the service. My room and the appliances are decent but the attitude of the personnel is disappointing. Not talking about their absence at the working place tonight, I should inform you that they refused twice a package I was expecting without warning me. I'm staying in this hotel for 25 nights (pre paid) and reserve at least that my packages be accepted. Regarding the cleaning, something is always missing - milk, towels, garbage not collected... for some reason, they only give me 1 towel notwithstanding the fact that I lid for the double room. My packages are returned to amazon and I have to deal with the refund now. However, for the rest of my stay I would like that you make sure of the following : - the door of my room is always carefully closed after cleaning; - I have 2 little towels and 2 towels for the face; - milk is provided; - garbage is collected. Thank you in advance.

"Perfectly pleasant stay!"
DesertDweller32, 01 Décembre 2018

We had a perfectly pleasant one-night stay at this property. The location is ideal - extremely close to the Earl's Court subway station, on a quiet street lined with quaint hotels. There is a convenience store nearby for snacks. We reserved a family room, a cozy room consisting of three beds. It was a blustery London evening, so we appreciated the warmth of the plug-in radiator. It was also incredible to have an electric kettle and an assortment of teas. We did have a basement room, but a large window with ample light. I also appreciated the converter in the desk drawer, as I had forgotten mine for charging electronics. No problem whatsoever with wifi - it was quick, and log-in was a breeze. Overall, we had a lovely, restful night's sleep and would not hesitate to stay again. Recommended!

"NOT a 4-star hotel, beware!"
Parod, 26 Novembre 2018

This is not a 4-star hotel. This is at best a 3-star hotel by London standards. The reception is understaffed at check-out time, the rooms are tiny, there are loads of basement rooms with no proper window/view. The wifi is incredibly complicated to log into (password given by hotel, then registration online which doesn't seem to work on mobile devices but works on laptop). Also be aware that the hotel will give you a twin room with tiny single beds if you book a double. The bathroom is so small that legs are against the wall when using the toilet. I almost walked out to get another hotel but the only thing that saved it was the location.

"Don't stay here ..... not worth the £"
22Sunlover22, 21 Novembre 2018

We booked two nights at this 4* hotel to enjoy a few days in London celebrating our anniversary. Our room was number 407 right at the top of the building which was reach by a minuscule lift ...... a bit scary! Although very clean the room was absolutely tiny and you could almost shower sitting on the toilet as the en-suite was so small. The bed was VERY firm and not comfortable at all. We have a firm mattress at home but the mattress sloped off at the edge so you felt like you would fall out! The worst thing about our whole experience at this hotel was the heat inside the room. It was like a sauna and was very uncomfortable to sleep it felt like we were in the Caribbean with high humidity. The air conditioning unit didn't seem to be working properly and we called reception at 2.30am to inform them and they said they would reset it from reception but this did NOT happen! Even the small sash window would not stay open and we were unable to prop it open! A horrific night with barely any sleep! We would have had a better nights sleep in a tent! When complaining again at check out we were offered a free nights stay but to be honest we wouldn't stay here again if they paid us! A paultry slight deduction off the bill was accepted ☹️ It must be said the staff were all very pleasant and the breakfast was great! We have never complained about a stay before but think future clients should know about this!

"Location of this Hotel is paramount to London."
LozJan, 03 Novembre 2018

We have stayed in this hotel 3 times now over 6 years and have found the customer service fantastic, the staff will always go the extra mile for any request, like water ice cubes delivered to our room, no problem.

"Beware bedbugs"
Heidi B, 30 Octobre 2018

I slept here last night in room 403. Woke up to blood on the sheets and the bed crawling with bedbugs in all sizes. I have never experienced bedbugs and my skin is still crawling. I hope I don't break out in welts. Will now have to decontaminate everything I had with me. Staff came up and checked that there were bugs when I phoned reception and offered me a refund. They claim no one has reported the bugs before but there sure were a lot of them. They also said a pest control company has been contacted. Obviously this is a terrible problem for hotels but if you are staying here, ask the question and check your room carefully. Otherwise an okay hotel if you are small of stature. A larger person would struggle to fit on the toilet. Breakfast unspectacular, but I suspect I would have felt more like eating without the bugs...

"A REal Find"
awhw, 25 Octobre 2018

There are Best Western hotels in London but this is one of the best. It is at Earls Court 5-minutes from Tube station for access from Heathrow. Rooms are quite newly decorated and reasonably sized and well-supplied, not only tea maker but also an ironing board (a wow), and surprisingly a mobile phone for free use in London for internet and call (a big wow, like in Hong Kong). One of the best hotels for choice in London, unless you opt for luxury. But evcen luxury hotels in London do not supply a phone to take out. Good front desk service too. Will definitely return.

"Small Rooms and even Smaller Bathroom but GreatBreakfast"
Bob B, 24 Octobre 2018

I booked what I thought was a large room, Executive Suite, on arrival trying to get luggage up steps out the front for Seniors is a challenge. After booking taking your luggage up in the 'Worlds Smallest Elevator" is a chore not for the faint hearted. Then very narrow hallways with linen supplies blocking your way to your room! Safety hazards there folks. On opening so called Executive Suite you find a room barely large enough to swing a cat around, then to open Bathroom/ Toilet you find a shower you can barely fit into, the toilet and basin is something you must see, to see how small it is! Breakfasts were included in my tariff, I must say the small dining area is cramped but the English breakfasts were great, I ordered Omelettes each day, and I suggest you share with your partner! The staff at check in were efficient and friendly, Elena in the breakfast area is a gem! If you are coming from USA or Australia where larger rooms are the normal, brace yourself for a room small enough to be your garden shed! Air conditioning did not seem to work, so had to open windows to get any fresh air!

"Nice hotel with superb location and great breakfast"
BellaFinnW, 19 Octobre 2018

We stayed at this hotel between the 6th and 10th of July 2018 and we were overall very happy with our stay. The location was superb. The street was noise free at night and it was within walking distance of lots of restaurants, shops, the pharmacy and also the underground station.The staff were really nice and helpful. We had initially wanted a room higher up with a view facing the street, but this was not possible the first night. Therefore we were placed in a room on a lower floor the first night and moved to a room on the highest floor for the remaining nights. This was fine to us.The first room was very small for being a double room, all though, to be honest, we knew the rooms would be smaller than the Scandinavian standard anyway. It was still a bit too small for two people. The second room on the highest floor was much more spacious and had windows which overlooked the rooftops so that was really nice. Overall, the cleaniness and standard of the rooms was great. Also, the air-con worked in both rooms, which was a life saviour as it was +30 celsius at the time of our trip.The breakfast was something we enjoyed a lot! It had lots of options whether you wanted cold or warm food, lots of different spreads for bread, yoghurt, mini cereal packages of all kinds etc. It was super! Also, I especially have to mention the breakfast waitress too. She really lit up our mornings with her bright and happy demeanor and she was so helpful all the time. One of the best customer service experiences so far at a hotel.Overall, this is a good hotel if you're looking for something that has all the basic necessities you need and a super location for a good price.

"Great location"
LinSouthAfrica, 19 Octobre 2018

We stayed here 3 times for a few days each within the last 3 weeks. With the exception of the small rooms, we found this hotel to be perfect for tourists. The staff were great, especially Ieva, who assisted us tremendously during our stays. Having visited about 7 other hotels in the UK during this period, we decided that the breakfast at The Boltons was certainly one of the best. The location is fantastic with Earls Court underground within a few minutes walking distances. Earls Court Road has a multitude of pubs and restaurants, so no need to have to travel anywhere for dinners.

"Excellent location to explore London"
wisemonkeysabroad, 02 Octobre 2018

We stayed here for 12 days and the only thing was we got bored of the breakfast every day. But that's no fault of the hotel. It was exactly what we needed to sleep and shower after a long day exploring London and its surrounds. The beds were comfortable and towels were fluffy and big. The rooms were tight but was expected. They had tea making facilities in the room, a safe, a wardrobe and welcome biscuits. The elevator is a EXTREMELY small and would allow only one person at a time with luggage to go up and down. Those are our general comments and not complaints in any way. Absolutely loved the location, restaurants close by, underground station only a couple hundred metres away.The staff were very helpful and understanding with our needs, travelling in a party of 12. Would stay here again!

"Holidays in London"
ksj2883, 24 Septembre 2018

Great location with Earl's Court Station with Piccadilly and District tube lines just round the corner, M&S Food Hall and Saintsbury Local, cafés and restaurants all on the main street. Friendly and helpful staffs, the room although is small but is clean and comfortable. Highly recommended hotel to book.

"Rather three stars than four"
pascalbeck, 22 Septembre 2018

I stayed at this hotel a few months back and was surprised to see that this hotel is rated a four star. The room was located at the top floor, the lift quite small. The room was fully air-conditioned which was good but unfortunately, very small. The bathroom was so small that you could bang your head on the wall whilst using the toilet. All amenities in the bedroom were working fine and a little chocolate bar was a nice welcome gift. The bed was comfortable and the Wi-Fi worked well. We called down to reception to ask for some herbal tea bags as we only found breakfast tea in the room and where told that somebody would bring some. After a while I went down to check, the receptionists had already gone and the night porter did not know about it. He could not find any herbal tea bags... All in all I would rate this hotel a 3-star hotel, average service and not very central location. Room ok but not great, 3 out of 5 is the best I can score.

"Good little hotel in Kensington"
Vacationtime2014, 16 Septembre 2018

We we're looking for a hotel that was in an area close to the tourist area Friends recommended this one. We had three in our group and the family room accommodated. The room was clean, the beds comfortable The hotel also provided a cell phone which was awesome. We could google map stuff we wanted to see (being from Canada we were dependent on free wifi) Never seen that in a hotel Staff were friendly and helpful. Would recommend

"Best Western Boltons Hotel"
peterhancock2018, 12 Septembre 2018

Excellent I enjoyed my stay and everything in the room was fine I was served quickly when I booked in Offered breakfast but did not need it as I was away earlyIt has a good location very close to Earls Court underground I would look to stay there agian

"Very Good for Singles"
Dave B, 25 Août 2018

Stayed for 2 nights midweek, We had 2 Single rooms They were both Compact but very clean. All the usual bits that modern bedrooms should have, Wifi, Coffee making etc. A decent walk-in shower was my biggest plus, I hate baths! Staff were friendly. A great location, I minute walk to Earls Court Tube station, 15 mins walk to Harrods. Will definitely stay again.

"Told me my kids had stay in another room or they would cancel without refund! 2 or 3 star not 4 star"
Oriana4, 12 Août 2018

They refused to honor my reservation because I had my 2 children with me and the room I received through my reservation only accommodated 2 people. I requested a larger room, but they had none and refused to accommodate me. I originally booked through Priceline, but the reservation was transferred. It is rainy in London and I had to rebook me and my children elsewhere and the hotel still is refusing to return my money. I am being forced to seek legal help for this matter as Priceline is doing nothing. The hotel is not a 4 star, nor is it comparable to a Hyatt like Priceline said. It is a budget Best Western much smaller that the ones in the states. I was not expecting to be in a 3 star hotel as I was booking a 4 star. The hotel staff was very unprofessional when dealing with me and this matter, especially in front of my children. My children were quite worried when they said they would have to have their own room, separate from me, which is completely unacceptable!

"No idea where the 5* reviews come from"
vvojtek04, 29 Juillet 2018

I'm wondering where the 5* reviews come from, really. It's not a bad establishment but some things need improving. 1) Housekeeping services - I don't know whether they get confused on a regular basis or what - they throw out something you need, they give you something you don't need (I ended up with 6 plastic cups at the end of my stay even though the other ones were in the plastic covering suggesting I didn't use them), they didn't fill the box with tissues or replace it, just crammed a few new tissues on the top. Either they turn on the air-con full-blast or they don't and open the window in max heat. Highly confusing. You never know what you're coming back to and I guess this is not the point at any hotel. 2) Breakfast room - very small. The food was ok (apart from milk that's gone off - you may get it some time) but the issue with signing in - come on, we're in the 21st century. Do you honestly think someone would sneak in to steal some of the food? The cleanliness of the coffee cups is also another issue - don't you have a dishwasher? The only positive is the dark-haired lady who is efficient at her job and manages it properly. 3) The room - the website says the rooms were refurbished. Maybe, but the photos say otherwise. It looks as if the staff don't understand that the rooms need constant supervision and refurbishment as required. Overall, definitely not a typical "Best Western" experience. Just an ordinary hotel I wouldn't recommend.

"Stunning"
dvdaspden, 28 Juillet 2018

For the price this place is fantastic right in the heart of London! Very nice rooms and when we got to the room there was a free device to use during stay that gave all information for London and allowed you to make phone calls anywhere for free! Certainly recommend this place!

"Superb"
paddymcmale, 27 Juillet 2018

Good basement room with big screen TV. All amenities needed, even a full size bath. Would love to have stayed longer than one night. Very professional and friendly receptionist from Lithuania. This would be on my list of first choice small hotels in Earls Court.

"Interesting place to stay, like a neighborhood brownstone"
FreeSpirit33527, 21 Juillet 2018

We stayed at the Bolton's because it was convenient to where they would pick us up for a tour of Cambridge. It was a great location, close to the tube and many different restaurants in walking distance. Tiny room for 2 people and a really tiny elevator, but the staff were all helpful and they tried to accommodate us- No ice, though. We did have AC, and on the rest of our tour of Northern Ireland and Scotland, we found that was a real plus during their heat wave.

"European Vacation"
juliehI3764TA, 17 Juillet 2018

Very well located to public transport and pubs for meals etc. The room was a little small especially for a travelling couple with 2 suitcases but still very comfortable and quiet. Would recommend anytime.

"Comfort and convenience at an affordable price"
DavidHW44, 14 Juillet 2018

Stayed here two nights with a friend for a trip to Wimbledon and I'll do the same next time (if there is one). Earl's Court tube station is two minutes away and is the ideal gateway to all parts of the city. There are also plenty of nearby eateries and drinkeries to cater for all tastes. The rooms (ours were singles) are small but clean and very comfortable (we weren't planning to anything with them but sleep after all) Nicely decorated too. Bathroom also small but well appointed with a walk-in shower. The staff were extremely friendly and helpful. Breakfast was also better than I had expected, having stayed in similar hotels in the area. Good variety, well cooked (and black pudding available - plus point!). And all for under £100 pppn. Can't really fault it. Thank you for a very pleasant stay.

"Vacation Stay at The Boltons"
bossa416, 12 Juillet 2018

Overall a good hotel, close to tube station, many restaurants, pleasant walks in South Kensington, close to free museums, helpful staff. The rooms were small, but clean; the breakfast was good with lots of variety and replenished often. However, it did get quite busy in the breakfast room, so come early, or come a bit later and the crowds die down.

"Central location"
julie j, 10 Juillet 2018

Lovely hotel just 3 mins walk from the tube stn. Quiet street and great location. The room was small and I found the shower a tight squeeze, but maybe not u usual for London hotels. Staff are friendly and helpful, we will use this hotel again.

"Great stay"
alwaysajoy, 08 Juillet 2018

Brilliantly located for getting around London but off the main road. Staff friendly and helpful - checked us in a bit early. Clean, comfortable room with good facilities and some lovely touches - bottles of water and a chocolate bar, there was also a good selection of papers available in reception. Nice quiet air con which was much needed in the current heat wave! The room was quiet, the curtains decently thick so no sunlight getting through in the morning to wake us up early. I left a very satisfied customer and will certainly look to book here again in future if staying in London.

"Doesn't disappoint "
Phil D, 05 Juillet 2018

Second time staying here with work and it was another fab stay. Staff always friendly. The room was well presented and breakfast was delicious. The location of the hotel is ideal right next to Earls Court tube station with plenty of shops and restaurants nearby. Thank you and hopefully see you again.

"The smallest room... ever"
BDTraveler13, 01 Juillet 2018

The hotel is clean and very close to the Tube but the room was the smallest room I have ever stayed in my life. As small as crawling so you don't hit your head with the TV.... small as you have to jump the bed tp get to the other side... small that if you open your luggage you definitely have to jump around to get in and out of the bathroom... small as you have to take turns to get out of the door... yup... that small

"Not a 4 star"
671nikki, 01 Juillet 2018

The hotel is listed as a four star but it is at best a 2 star. I don't know where to begin, If you are anywhere above average size, this is not for you, the room is tiny, has gross carpeting and not set up in logical way. The bathroom is a whole other issue. You can not sit on the toilet because it's about 8 inches away from the wall, so you have to sit sideways or put your leg across before sitting to get in position. Just doesn't make any sense!!! The shower is just as small, I banged my elbows against the shower door just shampooing my hair. The fan in bathroom didn't work. The TV is at the side of the bed, not in front of it and full size not queen. Just not welcoming after you've had a long day walking around and want to rest. I realize you get what you pay for and lesson learned. I will say the location is fantastic and staff was nice but would not book again.

"Terrible rooms. Everything else is Ok"
kpowerinfinity, 30 Juin 2018

We have a group of four families traveling together and hence I'm guessing it's a pretty representative sample. The rooms are expectedly small, which we understand given Central London. However, the condition is quite terrible. Of our four rooms, one is stinking, another one doesn't have the AC working so they offered a rickety fan, and a third is so small it doesn't have bed access from both sides. We had booked because we had good experiences in Best Western properties in the US, but they should definitely pull their licencing agreement from this one. The rooms at the LG level are the worst in the hotel so if you get those ask the front desk to change your room. The location is the saving grace, and the breakfast spread is good with good service.

"Small rooms, but comfy"
HermanusR, 28 Juin 2018

Booked for two nights while in London on our way to Belfast. Our room wasn't ready on arrival at 10h00, so we had to come back at 14h00, but our luggage was kept safe. Staff was friendly and helpful. The rooms are really small, smaller than the picture of the room we booked, but not such that we wanted to complain. Clean room and en-suite bathroom. Great breakfast at an additional charge. All in all good.

"Not the best"
Shellybaby37, 17 Juin 2018

Stayed here in June for a conference ( 4 nights) prior to booking o phones and asked did they have baths in any rooms as I needed a bath and they confirmed they did. So we booked. Arrived and checked in no problems went up to the room and no bath.... spoke to reception who said the hotel had no rooms with baths! As we had already checked in and needed to head to Olympia to set up I left it and said I didn't appreciate being told on the phone they had baths when they don't and I wouldn't have booked had I known they don't! Didn't dwell on it until speaking to a colleague on Tuesday who checked in ( we had 6 rooms in total) when lo and behold their room has a bath!!!!! Really don't like being lied to at all! Rooms are very compact and small with no room to put clothes away apart from a small wardrobe no draws etc... bed was really hard and I had trouble sleeping so asked for a spare sheet so I could sleep on top of the duvet ( when I explained why, the 2 young girls on reception that evening decided this was hilarious and has a good laugh at my expense) The day after, the sheet has been taken but the cleaner had left me a lovely Soaking wet pillowcase on top of my folded clothes on the chair.... took this to reception and again requested the sheet! No explanation as to why a wet pillowcase was on my lovely clean folded clothes??? Did not leave me with a good impression at all and would not book this hotel again.

"Peaceful"
subir1994, 16 Juin 2018

The hotel is in a peaceful locality about 5 minutes walk from Earls Court Tube station. Although it is 4 Star the rooms are rather small. However, the rooms and neat, clean and properly maintained. Breakfast is included when booked directly on their site. The breakfast spread although not lavish was adequate. They really make good omelettes. Always ask for rooms facing the main road. The staff were helpful, polite and always smiling.

"Small but tidy"
davemoss71, 11 Juin 2018

The room was hot but air conditioning was supplied for free. The room was on the small side and the en-suite was very cramped, if fact you could rest your head on the bathroom wall in front of you while sat on the loo. Overall the room was tidy and had everything we needed

"Excellent"
Peter O, 06 Juin 2018

Close to Earls Court tube station - 5 minute walk, which gives good access to London. Staff were friendly and helpful. The lift upstairs to the upstairs is incredibly small. Two people with small bag can only fit in. Room was comfortable and beds comfy Air con was excellent

"Perfect location in London"
Steinar F, 31 Mai 2018

Nice, newly decorated room. Small ompact room with large comfortable bed. Perfect location 2 min from Earl's Court station. Quiet room in bussy area. Helpful staff. Free Nespresso and water in the room.

"Great Location"
jeany1, 30 Mai 2018

The Hotel was in a great location and convenient to where we were going but the rooms and bathroom were very small. They tried to move us as there was a mix up with bookings. Refused it as we booked it for the location.

"Hotel used for Chelsea Flower Show"
Simon S, 30 Mai 2018

Nice small hotel, staff in general were very friendly, waitress serving breakfast was not as friendly as the reception team. Only thing that was not good, the lift was out of order for two out of our three day stay.

"Good value for money"
Laura H, 30 Mai 2018

We stayed here for two nights for the London 10,000 event on Bank Holiday Monday and it was overall a great stay. It is a small hotel, but it has everything you need. The staff were so friendly, did everything they could to help. We did have the fire alarm go off at 2am but the staff were extremely apologetic as it was a false alarm. So close to Earls Court tube station. The street itself looks grand but in reality probably isn't the nicest, however the hotel is the best on the street and i'd be more than happy to stay here again. Thank you for a great stay.

"Best (?) Western Boltons"
Stanfords55, 14 Mai 2018

This property probably thinks of itself as a “boutique” hotel, but the reality is that small is not necessarily quaint. Sometimes it's just plain small. Rooms at the Boltons are akin to standard cabins aboard most cruise ships, although they feel even more cramped because the cruise lines obviously have more expertise in space efficiency. Beds are doubles; not queens, although I must admit I found ours to be comfortable. We knew the Boltons would not meet the needs of our group long before we went there, but unfortunately the inquiry we had made was translated into a “booking”, and the hotel refused to refund any portion of it. Because the rooms are so small (squeezing a third person onto a cot is out of the question) we were forced to rent an extra “double” room…and guess what? We found the hotel next door charged 25 per cent less than Boltons (90 pounds vs 120 per night). The difference was that the “London Town” Hotel would never have drawn our attention when making reservations from Canada. We were attracted to Boltons because of the familiar name on the masthead, but ultimately found no similarity between it and the chain with which we are familiar in North America. We were disappointed that Best Western was of no assistance in our attempts to cancel the booking. Perhaps other travelers are quicker to reject Best Western Boltons than we were. Twice during our stay we found ourselves taking cabs back to the hotel at night. On both occasions drivers reported they had never heard of it, and had trouble locating it. One tried to drop us at another Best Western, which fortunately turned out to be only two or three blocks away. On the plus side the staff were pleasant enough, and the bonus in the hotel was that each room was provided with an iphone with data...useful for tourists trying to navigate the city. The location is within the loop taken by the hop-on/hop-off tourist buses, about an eight block walk to the nearest hop-on stop. Tour tickets are available at the hotel front desk.

"Great room, good location"
Carly C, 14 Mai 2018

Stayed here for one night as a stopover in London. Less than 5 minute walk from Earls Court tube station. The staff at reception were really nice and helpful. Reception open 24/7. The room was small but had everything you need. Didn't have breakfast but pre-booking was advised to get a cheaper price.

"Value for money"
sophieinthe, 13 Mai 2018

Good priced hotel v close to Earl's Court. Our room was very small but all in all an ok hotel. Clean and freshly smell. Breakfast was ok, but veggies and cheese a bit dry, not freashly cut. Staff very friendly and helpful!!!

"Fantastic location"
dianekinsella, 11 Mai 2018

We stayed here for the Army V Navy Rugby, excellent location, lots of shops, bars, cafe's and restaurants close by, short walk to Earl's Court train station. Room was lovely, comfy beds, lovely toiletries and gorgeous towels and dressing gowns. Brilliant value

"Nice location in quiet street"
WorldofMike, 04 Mai 2018

Good 4-star hotel in Kensington with friendly and helpful staff. It looks like the hotel is an old London house turned into an hotel. I stayed in two rooms and they were both well designed and practical. The first room was in the basement and it was quite dark. The second one was at a higher floor and it was quite pleasant. WiFi is free, good speed and stable. Breakfast room is small and sometimes I had to wait for other guests to finish and leave. Overall it was a pleasant experience

"Pleasure"
Peter S, 29 Avril 2018

Booked this hotel with a family room for a two night stay 26th to 28th April. Location is great with Earls Court Tube station nearby and so much within walking distance such as shops, restaurants, cafes, bars and good London pubs. Reception staff were welcoming, friendly and professional. Booking in was a quick process, we got to our room changed and left via a taxi called by reception for afternoon tea at the Kensington Hotel (1st class hotel). Returned to the hotel later in the evening room 107 is on the first floor to the rear of the hotel, view over and across rear gardens of properties opposite with greenery. A large window which you can open for fresh air. Room was quiet except for overflying aircraft every minute or so. Made the following observations regarding the room: For a family room appeared small, single bed in alcove and a double opposite, have to be slim to sqeeze between the foot of the double bed and wall where the large excellant tv is mounted gap must be 12" or so? Storage is good 3 side tables, wardrobe and a dresser although missing a mirror over this, so ladies will have to use the wall mounted mirror to the side. Safe, hairdryer, iron and board plus plug adaptor provided! Bed firm, pillows hard although hotel provided hollow fibre ones as could not have down/ feather due to allergies. A nice touch by the hotel to our request at booking. Room was looking tired, corner of walls near entrance door marked could have benefited from a wipe down as was wallpapered, also the odd tear beneath the tv. Carpet was marked in a number of areas would benefit from a clean, wouldnt want a child sitting on it. Bathroom in parts is in need of some attention, plug turn opening and close mechanism on side of bath clearly has been in need of replacement for some time.....botched up with white mastic seal and does not work when turned. Shower screen seal strip dirty full of mould very unsightly and unhygenic. Near toilet seat could smell odour not pleasant, at end of 2nd day.....water around loofer brush on floor was not pleasant. Otherwise decent sized bathroom, sink, toilet and bath otherwise clean with lovely towels. Did not eat in the hotel so can't comment. Would we visit again? I think I would as a couple but not if needed a family room. Shopping Kensington High Street and Kings Road great good restaurants, bistros and bars.

"Overpriced and and lack of common sense"
d0mmer2000, 25 Avril 2018

This hotel worth no more than £50 a night!! Then there's a breakfast that's not fit for human consumption, I say this as I took one look at the food that was chaos and that was no where near worth £10,went to Starbucks instead. Utterly disgusting service and quality... spend a few more £££ and stay elsewhere!!

"Good Hotel"
Léo P, 19 Avril 2018

Even though the building is an old building and the rooms are kind of cramped and really small, the staff was great, and the checkin was flawless. The bed is really comfortable, and we got almost no noise throughout the night. The location is wonderful, only a few meters away from Earl's Court underground station and one of the main streets of the neighbourhood.

"Pleasant stay at the Best Western"
sweep1990, 17 Avril 2018

Stayed here for one night visiting London. Staff were accommodating and helpful on arrival, nothing was too much trouble - they even called the room to ask if everything was OK with the room, a nice touch. Room was clean and had everything required. Great hotel.

"Good value"
Danboij, 15 Avril 2018

Stayed for three nights. Nice location that is close to underground and city center. OK room and breakfast. Friendly staff and good value for money hotel. Fire alarm falsely went off at seven in the morning.

"Great value, small and friendly"
sheriffade, 15 Avril 2018

Small and friendly. Well located and excellent value. Would definitely stay again. Had room G4 on the ground floor that was easy to access and a good size for a central London room. After check in someone came to my room and asked if I needed anything. I asked for a small jug of milk for a cup of tea and the lady happily obliged - many other hotels decline this request. Little touches like this make a big difference.

"Oh dear...."
MrSC1969, 14 Avril 2018

Booked two exec suites for a holiday theatre trip with my teenage daughter with ASD. Phoned ahead to ensure the rooms we were allocated were close by and although I had to agree to a downgrade to ensure this, I was very happy with the approach of staff and secured adjacent rooms. However, on arrival we found that another member of staff had reallocated the rooms and we were on separate floors. To be fair reception tried hard to address the issue, but we ended up with two very poor lower ground rooms having no other option we accepted, the staff member offered a 50% reduction and free breakfast. However, the rooms were small and located underneath the breakfast rooms with sounds of scraping chairs, heavy footsteps, and my daughter with ASD was disturbed twice by housekerping, once while getting dressed. My room had the odour of cigarettes and outside the window was a discarded coke bottle and cigarette buts. Breakfast was poor, the salmon and cheeses and meats advertised were miniscule and appeared to have been out for hours. I returned my complementary breakfast slips and requested a refund for the second night and was offered a 50% discount. Staff did offer to move us, but by this time my daughter's stress levels were high and more disruption would only have compounded the problems the hotel caused. I did ask if the hotel had an equalities or disability access policy, only to be told they didn't know. Some staff tried, but others less so. I really would not recommend this hotel if you have anything other than basic needs, certainly not going to use it again.

"No hot water!"
laurahm2018, 09 Avril 2018

While our over all experience was good there were several problems that tainted the whole experience. Several mornings there was no hot water for showering. We then tried changing to evening showerering but it was still hit or miss with the hot water. An other disappointment was the staff. We arrived after a long red eye flight and our room was not ready. Instead of trying to help remedy the situation, the receptionist was rude and blamed us for the problem. On the other hand we did enjoy that the hotel was clean, modern and had a great set up for in room morning coffee.

"Rude supervisor/manager kitchen"
logotravel, 06 Avril 2018

Stayed at this hotel not long ago, the room was one of the cleanest I saw,from the many I often visit with travel. Nice fast check-in & check-out but one of the things that terrified me was the attitude of the kitchen supervisor, a blonde lady which was answering to requests indolent, like how dare we to disturb her from her phone chat. From a 4* hotel you expect people to treat you with respect , which wasn't the case in here.

"Excellent Location"
Heike S, 01 Avril 2018

The Boltons is close to the Earls Court Subway station and has lots of food choices in the vicinity. The hotel itself is rather small but has nice rooms. The lift is very small and can only be used by one person if you have suitcases. Our reception staff was friendly but I felt she was a little overwhelmed with the task of checking us in. The rooms next to the lift have a humming noice especially in the bathroom when the lift is operating. It feels like a minor earthquake but dissipates as soon as the lift stops. Fortunately the lift wasn't used too much by the guests.

"Great hotel in a great location"
TorontoStephaniew, 24 Mars 2018

My husband and 14 year old daughter and I just returned from a six night stay at the Boltons. I can't say enough good about our experience. Check-in was easy, our room was clean and although it was small (maybe 150 square feet) the layout good. In fact, our daughter's twin bed was tucked into an alcove which gave us all a little of our own space. The location can't be beat either. The hotel is about 300 metres away from an underground stop. I have read some of the reviews saying that the hotel needed some updating. I disagree with this. It was clean and modern and there were great amenities (particularly for a mid-priced hotel). There was even a kettle with coffee, tea, etc, in each room that we made good use of. Breakfast was very good. There was a good variety of food for everyone. Eggs, sausage, bacon as well as yogourt, fruit, cereal and your choice of juice. The cappuccino was also great. Elena who worked in the breakfast room was a real stand-out. She was hospitable and efficient and made everyone feel welcome. We travel alot as a family and we have stayed in budget to luxury hotels and the Boltons ranks in our top five. Not because it was the most luxurious but because this hotel got it right particularly with the things that really matter to be comfortable in a hotel. Oh yes - the beds and pillows are great.

"Small hotel with great location"
craig_traveler, 12 Mars 2018

This is a small, cozy hotel right around the corner from Earl's Court Tube station so close to restaurants, shops, stores, and a few pubs. Room (#109) was good size4 double (for London) with most modern conveniences except for an in-room fridge. Because I was staying for 7 nights I was considered a "long term" stay and was provided with a letter at check-in with what upgraded amenities would be provided. Unfortunately, I didn't see any of them. No turn down service, no complimentary water in room, no snacks provided in room, etc. Oh well. No big deal to me, but more discerning guests may have had a problem. Other downsides during my stay: property-wide fire alarm went off on three separate occasions causing some concern amongst guests. One day there was no hot water in the evening, and on another day the bathroom fan system stopped working altogether. The positives: as mentioned the location is great, wifi is fast and free, staff very friendly, and the TV in my room was huge. Would stay again if I got a good deal.

"Could do with a touch up"
Richard A, 06 Mars 2018

Well received, this small hotel in Earls Court is near to the Earls Court Road. The room was small, and my double bed was two singles pushed together. The finish was contemporary but had started to look worn. A hole in the carpet was hidden by a chair. Comfortable and clean, and for the price great value.

"Great staff and comfortable stay!"
Tila C, 23 Février 2018

I was supposed to stay here in a single room but my friend decided to join me from another hotel. I requested an upgrade to a twin room. They upgraded us to a family room instead. Great experience, friendly staff and comfortable room with basic amenities. My friend and I had a pleasant stay. Very near to Earls court station and safe environment.

"Nice Hotel"
juliabol2n, 19 Février 2018

This is a nice hotel the staff are friendly. The hotel is well located for the museums and the tube is less than a 5 minute walk from the hotel. Although the hotel does not have a restaurant there are lots of places to eat within a few minutes walk.

"Great experience "
Cgjktrippin, 17 Février 2018

I was there with a group and had a great experience. My room (204) was tiny, but maybe that's just London. The people were very friendly!! And a note about breakfast: It's 10£ if you reserve breakfast the day before, and 12.50£ if you show up that day. It's a pretty great buffet-style arrangement, eggs, bacon, sausage, beans, pastries, jams, breads, fruits, yoghurt, made-to-order things like pancakes--and all you can drink coffees including espresso and lattes. Definitely worth it, and to reserve early. Aside from being in a room with single-pane windows, making it maybe a tad chilly, I was very satisfied with everything. Oh, and it being Valentine's Day, I was greeted with a red balloon attached to muffins and jam. Nice touch!

"Simple, but everything you need... "
Caroline B, 15 Février 2018

Extremely close to the Earl's Court Station and also close to a lively and full of facilities street such as restaurants, chemists, shops etc. The hotel is simple and small, but very cozy and confortable. The Staff is very gentil and kind, always willing to help and the breakfast is fresh served with a variety of options. It is not a luxurious hotel, but is a good base B&B for the ones who plan to visit London using the tube.

"Small. (enough said)"
Riggs555, 14 Février 2018

Great location, 5 minute walk to EC tube station. Plenty of pubs and restaurants within short walking distance too. Hotel looked pretty good from outside. Given room on 3rd floor which was tiny, could touch the ceiling easily (I'm 5'10), double bed was small. Requested a room move, given 1st floor room, bit bigger bed, room and higher ceiling. Room was cold at night due to old windows, asked for radiator. Shower didn't work one morning, only cold water. Our room wasn't serviced by 4:30pm, had to request it done and wait downstairs. Breakfast was nice, lots on offer, waitresses do their very best with cramped conditions. Pros: - Staff very well mannered, very accommodating. - Location Cons: - Very small rooms. - Very Very small lift. - Room wasn't made up by 4:30pm

"Great budget hotel, good location, great breakfast."
dakan, 11 Février 2018

Stayed here for four nights. Location was great, just around the corner from Earls Court underground and about 15 min. walk to V&A. Breakfast buffet was better than in most budget hotels. Staff were very good. Windows were old and rattled with the wind but a coin wedged in solved that. Would stay here again. Got a great deal.

"Good hotel, clean and good location."
Chris C, 11 Février 2018

Welcoming staff and a gift bag for loyalty club membes on arrival for a 2 night stay. The room was a good size for London and though initially noisy once the window was closed the room was silent. We needed an email printing during our stay and reception were really helpful sorting it out. Breakfast was plentiful and again served by helpful and friendly staff. The only negative of the stay was the lack of hot water on our first morning, cold shower in February, not good! The front desk were informed and they told us an engineer had been called. Other reviews detailed a lack of hot water and on checking out after our second morning another guest was complaining of a lack of hot water. He was told it was being looked at. I suspect the problem is a lack of capacity when the hotel is busy. Either way the hotel needs to sort their problem. Otherwise a good hotel.

"Great hotel near food, shops and underground transportation"
Mike M, 05 Février 2018

This is a little gem of a hotel in Earl's Court, near excellent transportation and restaurants. It looks newly remodeled with modern furnishings, and excellent breakfast. If you need clean, modern, comfortable housing, and don't need extra features like a gym, spa or pool, you'll find this delightful - and a short block walk to Earl's Court Underground tube system.

"Poor hotel, good location"
Anna T, 03 Février 2018

With it being a special anniversary we visited London and saw this hotel was advertised as 4* in Kensington, it was very well marketed showing nice spacious rooms with bright decor so we booked straight away. The room we were put in was completely not what we expected. We understand space is limited in London however the room was tiny. We kept bumping into each other when trying to get ready to go out and our knees pretty much touched the sink when using the toilet. The decor was very out dated with many stains on walls / carpets and marked furniture. There was a hair in the bath which I never thought would bother me but it wasn't at all pleasant. The room was not sound proof so we could hear the guys next door talking through the night which disturbed our sleep. Make sure not to stay on the Lower ground if you decide to give this hotel a chance. The next morning we were shocked to find there was no hot water so we had to have a cold shower, we discussed this with reception but they say because a large group of people just checked out they may have all showered beforehand???? This isn't really the best excuse. The staff were nice and location excellent. We made the complaint so others staying there could have a better experience. We were offered discount to stay again but declined because we still feel the room would be overpriced for what it is unfortunately. This hotel has great potential!

"Comfy, clean, very well located"
Roman M, 25 Janvier 2018

If what you want is sleep and hit the road... This is the place. Super nice, small like all in London, and clean rooms. Very quite. Nice breakfast and friendly staff. Great location, near the tube. Definitely recommended.

"Enjoyed staying at The Boltons"
MarkBav, 16 Janvier 2018

Generally friendly staff, nice breakfast and comfortable room. Although the sound insulation between rooms was poor. The hotel was very well located, with a very short walk to Earl's Court Underground station as well as shops and eateries.

"Very small room and good location"
Sasa_Borut, 05 Janvier 2018

They give us a room in the basement, which was really very small with no day light - with which we were very disappointed! Otherwise the cleanliness is okay and room was quite modern. Breakfast is to expensive, so we didn't take it. Hotel is in good location, near metro.

"Very accommodating"
Ronan M, 18 Décembre 2017

Following a misunderstanding when booking through booking.com the staff at the hotel moved quickly to rectify the situation and couldn't have been more helpful, well located hotel for underground in a nice part of London.

"Cubby hole room"
anonymousgimpy, 18 Décembre 2017

If you go to this hotel, make sure they do not give you the room in the basement. It reminded me of my student days. I can only describe it as a cubbyhole. The ceiling over the bath/shower made it impossible to have a shower standing up. The toilet was positioned right up against a side wall. The room was tiny and access was poor. I was told I was given this room because it was the last room available in the hotel. I write this review because last week I e-mailed the hotel making a complaint, but to date I have not had a response. Otherwise, it looked to be a good hotel, with a fine breakfast.

"Great place to stay"
dianasG6847DR, 16 Décembre 2017

Very comfortable and well located for transport links. The room was small but more than adequate for a person travelling solo. The bathroom was good with a decent shower and tea and coffee was provided in the room. I would definitely stay there again if I could get a good deal.

"Shhhhh, keep this one to yourselves!! Its too good for everyone!"
Fergus P, 14 Décembre 2017

Superb! The staff couldn't do enough, very friendly and nothing was too much trouble, rooms was clean, breakfast was fantastic and plentiful. Well located near the tube, and incredibly good value for money! Will definitely stay here again.

"stay for holidays"
natasak767, 12 Décembre 2017

very nice location, near to underground station and in nice area, staff really willing to service and cover your needs and all of them were polite, rooms were a bit small as well as the breakfast area

"Great hotel"
orc173, 12 Décembre 2017

The room was clean and comfortable. The hotel gave us an handy which is a phone with unlimited internet and calls. The phone saved us money and was very helpful. The hotel located in good neighborhood next to the underground, coffee houses and m&s.

"Perfect for our needs"
Virginia H, 12 Décembre 2017

Travelled from Yorkshire to Kings Cross Piccadilly line to Earls Courtout turn right out of the Station first right 200 yards down the road & there it was. Staff extremely welcoming ... loved the Phine Buddy if I had stayed longer it would have been brilliant . Lovely comfy bed room 306 very quiet big tv .

"Couples trip to London "
User, 06 Décembre 2017

Stayed at this hotel for a one night break for our anniversary and to go to Winter Wonderland. They upgraded us on arrival which was lovely, so our room had a Nespresso machine and a few extras. The room was still pretty small however we did not need any more room as we were only there for one night. Hotel was clean and tidy and staff were friendly however I asked for some more milk and coffee pods which the receptionist looked for but could not find, she was very polite and offered to have a look and bring them to us, which she did however they had run out of coffee pods; although I know it's not the end of the world and we could still have instant coffee but to offer the service and then not have the supplies seemed a little odd! Again not the fault of the staff as they did everything they could to make the stay great. Would use this hotel again, as in a handy location.

"Nice hotel but worst sleep ever"
Annie L, 05 Décembre 2017

It was a nice hotel, check-in was smooth and the room was small but clean. However, at around 6am the noise started and I was unable to get to sleep again. It was as if someone was constantly rolling and stomping across the roof. With check-out at 11am this was at least 4 hours of sleep lost. I asked the front desk about the noise (at 9am when I finally gave up trying to sleep with earphones) and they said that my room was located underneath the kitchen and they knew about the potential for noise issues. They offered me a discount "on the hours of sleep lost" for my next stay. I don't think that this is acceptable service, particularly as they seem to have known about the issue. Beware of booking this place in the future, particularly if they try to put you in a room in the lower ground!

"Quiet convenient helpful friendly business hotel or as weekend escape"
Intrepidoc, 27 Novembre 2017

I definitely will return again to stay in this cosy b&b.There are many restaurants and cafes nearby and Earl's Court Underground station is walking distance (less than 500 metres) away. Good value for money given its location and Best Western brand

"Very comfortable and excellent location"
rolfh473, 25 Novembre 2017

My dad and I spent a weekend in London for Christmas shopping. This hotel was a very pleasant surprise; it's connected to the District and Piccadilly line which makes going around the city very easy, and it's in a lovely little area with a lot of small shops that are convenient fo eating out or shopping for forgotten items (Boots, M&S, some pubs...). Both the interior and exterior of the hotel are tidy and welcoming. Our room had excellent heating and a great bathroom, everything was clean and the bathrobes were as fluffy as one can wish for. There were enough plugs for all equipment - the only thing I would have liked to have was a blow-dryer. Breakfast was uncomplicated, the staff served hot beverages and freshly made food alongside the buffet that had a rich selection of cheeses, fruit, and other breakfast food such as beans, scrambled eggs, toast, cereal, and juices. The staff assisted me with my food allergy and kindly directed me towards the suitable breakfast items, which was very considerate and nice. Check-in and check-out were uncomplicated and it was possible to leave our bags there even after we checked out so we wouldn't have to carry them around the city all day. Overall, we were very satisfied and would visit again!

"False Advertising and Disappointing Stay"
Tizbit, 25 Novembre 2017

What a disappointment! I booked 6 nights at The Best Western Boltons on Hotels.com. I chose to book it through Hotels.com because this stay would mean I would receive a free night stay on my next hotels.com booking. I must have poured over the hotel choices in London for several weeks and countless hours. My biggest concern was bed size. It was my first time in London, but nowhere near my first time abroad. 32 countries and counting. I quickly discovered that the standard in London was 1 double bed. This gave me pause because my husband is a rather large fellow and I am currently pregnant so I too am larger than normal. We've never slept in a double bed before and since we were staying 6 nights I wanted to be comfortable. Sadly, hotels.com did not have a filter to search for rooms with king and queen beds, so again I spent hours "saving" and "favoriting" hotels that listed a queen or king bed instead of a double. I had it narrowed down to about 5 hotels and I chose this one because it was the least expensive option for a "King Executive Room." Perhaps the fact that it was less expensive should have tipped me off that something was amiss, but it was not extravagantly cheaper. It was at the Earl's Court tube stop instead of the Gloucester Rd or South Kensington stop so it was a little farther out which would make it less expensive. Finally, the other hotels I looked at were slightly better names like Doubletree so the price made sense. We arrived Sunday at 9am. We were able to fill out paperwork and drop off our luggage. We were told our room would be ready at 2. When we arrived at 2 we got our keys and went up to the room and I was horrified. I cam back downstairs and said there must be a mistake. I reserved an executive king. This room is the size of a closet with a double bed. Nope, this is the only bed size they have I was told. The woman at reception had long brown/blonde ombre hair. I was clearly upset. I asked if anything can be done. I was told I couldn't leave because my reservation was prepaid for the week. I could pay $160 more for 2 twins if I preferred, but those were my options. I also received a snarky comment about "Welcome to London, we don't have American size king beds. That is a king bed here." This is what really sent me over the edge. If this is a king bed here then what were the queens and doubles that other hotels had? Also, I am upset and you are in customer service. The proper thing to do is to try and figure out how you can accommodate me, not make a snide comment about my cultural expectations. The nice thing to do would be to offer me a free upgrade to the two twins, or at least make a gesture of offering me a free breakfast. Anything, any gesture, would have been appreciated. I returned to the room where I spend an hour on the phone with hotels.com who at first acted like they would help me, only to tell me that they spoke with the hotel and indeed I was in a king executive room. Hotels.com gave me an even nastier, "London kings are not the same as American kings." When I asked the agent then what is a London queen and a London double she didn't have an answer I would also like to point out that Hotels.com is an American website and should know what Americans expect with king, queen, double, etc. Needless to say I won't be using hotels.com to book international ever again, and may not use them at all in the future. Also, fyi, they do have king beds in some London hotels. We had friends staying near Victoria tube with a king bed. So we reluctantly stayed in our closet of a room for the week and things didn't get much better. My husband complained that the bed hurt his back. I nearly fell out of the tiny bed twice. The shower was a claustrophobic nightmare, and the toilet never seem to flush properly all week. I told the ombre haired lady at the front desk one day before we went out but she was the one who all but called me a stupid American so I am not surprised that it was never fixed/addressed. The room was also crazy loud. Our street seemed pretty quiet, but it wasn't. You could hear everything through those windows. It was Times Square loud. The only positives I can say is the location is super close to Earl's Court tube which although at the End of Zone 1 is pretty convenient since it is on both the district line and Piccadilly line. Also, the room did have a tea kettle, hair dryer, adapter, and even a free cell phone you could use. The hotel did have a lift, but it barely held 2 people or 1 person and 1 suitcase. Overall, I was terribly unsatisfied with my stay and the fact that I made my displeasure known and not even the smallest gesture was made to assuage my disappointment or fix our malfunctioning toilet just really irritated me. Finally, as we came in last night and checked out this morning there were other guests complaining about the size of the room and the loudness of the room so clearly we are not the only ones displeased and this hotel just doesn't care.

"Nice small hotel in Earls Ct."
MarcoPoloSFO, 24 Novembre 2017

Nice small hotel in very convenient area near Earls Ct Tube Station with direct access to Heathrow Airport. Lots of restaurants, bars, pubs, cafes, convenience stores near by the hotel. The hotel staff is quite pleasant and the rooms quite comfortable. I recommend this property.

"A few days away"
866kevw, 20 Novembre 2017

Lovely hotel just the room was far to small for a double,it was at the top of the hotel in the eves could not stand up near the window to get into bed.It would make a lovely single room.the bathroom also to small

"Welcoming, but compact"
Modigli, 19 Novembre 2017

Space appears to be at a real premium at this hotel. Our room was very tight to get around and the breakfast lounge soon filled up, leaving no available seats. The staff were very friendly and welcoming, but appeared hard-pressed on occasion. Quiet road and convenient location.

"Disappointed "
Sharon B, 12 Novembre 2017

Short staffed hotel... Waited 20 minutes to check in with 1 receptionist working at 2pm on a Saturday..very unorganized. Smallest hotel room we have ever stayed in...not even room on my side of the bed for a bedside table (And we are not big people!).. lipstick mark around fresh coffee cup ..hence didn't bother with a morning coffee! Bathroom fitted in with the room...SMALL with no space. Cooked breakfast bland, bacon so streaky it would have out run Erika Rowe!, fried eggs like rubber & watered down fruit juice. Good range of cereals/croissants/preserves and fruit... stayed In many Best Western hotels and this one does not deserve the Best Western name

"The hotel was so cold we got sick"
Mi M, 06 Novembre 2017

The Breakfast was great and also the Crew was friendly. The Rooms and the bath are clean. You are nearby Earls Court Sub Station and there a lot of possibilities to eat. But we had to move 3 times. First the room was too tiny for 2 person with a very little bed. So we did the upgrade. But then we had another problem - die Heater wasn't working. It got incredible cold and my husband even got sick. That is horrible because we have been on honeymoon. So we complained and got another room - and we have been told that we don't have to pay the full upgrade because of the inconvenience. But we had the same problem in the last room and even i got sick too. But he best was that when we checked out the guy on the reception told us that we have to pay the full update. I was really upset because we even asked the night before checkout because we called an Uber for 4am to get our flight. Thats totally not okay, we had to move 3 times - and we don't even got any compensation. Shame on you guys - for this prices its totally not okay.

"Great value, convenient location"
thesetter, 03 Novembre 2017

Just around the corner from Earl's Court tube station and in a quiet street off the main road. Great welcome, spotless room and friendly staff. Good choice of breakfast. Definitely worth considering as a base for a stay in London.

"Best Western Bolton's Experience"
dianaparker7227, 03 Novembre 2017

We took a family vacation to London and our stay at the Bolton's enriched our experience. #1 was the friendly and helpful staff who seemed to be available 24 hrs/day. We cannot thank them enough. The Bolton's was in a great location- Earl's Court. A fun location & close to the tube. Overall, the Bolton's provided everything that was promised and more. Thank you for a great experience.

"Earls Courtc"
angie_forera, 02 Novembre 2017

I asked for a quiet room and received one. Everything needed in room. helpful staff. Central position for visits to museums , galleries, shops at reasonable price for London. Daily national newspaper included

"Great location, very comfortable hotel"
stephenhS4842QE, 30 Octobre 2017

This hotel has great staff who are super-helpful and professional to a fault. It's location (literally a minute from Earl's Court Tube Station) make it an easy choice. The rooms are very comfortable and meticulously cleaned and the hotel itself is located on a quiet street. It's well worth a look for anyone thinking of visiting the Kensington area of London!

"Compact, clean friendly staff"
jaynef69, 13 Octobre 2017

Went with my husband to stay in Kensington and be able to walk to the Royal Geographical society for the evening. The hotel was very conveniently located about a twenty minute walk away. The staff were friendly, the room was very small but everything we needed was there and it was very clean. The neighbourhood is very pleasant. The hotel was very easy to reach straight from the end if the M4. We would stay again

"nice and friendly"
Sopran69, 12 Octobre 2017

Small rooms and really tiny and quiet uncomfortable bathrooms Employees are really friendly and very helpful, immediate help when something didn't work, breakfast is sufficient and the breakfast room is small and so is the elevator.

"Earl's Court best hotel!"
StefanoMalachi, 07 Octobre 2017

Travelling to London would be wonderful if staying in luxury 4 stars hotel and Best Western The Boltons offer this! The room was big, coffee and tea were included with king size bed. The hotel Victorian building speaks it all about London!

"Good location; pleasant helpful staff; dirty hotel"
barbaralT6494OF, 04 Octobre 2017

I would not recommend this hotel.I reserved and paid for a room for 3 nights based on the good reviews. I also called the hotel to confirm my reservation about a week before. Upon arrival, we were put in a basement room which had a really dirty carpet. The fabric headboard was ripped. We looked out on dirty cement foundation. This is from a supposedly 4-star hotel! I told the desk clerk that this was unacceptable. I (probably mistakenly) accepted a room that was small, also with a dirty carpet which was a double bed when I wanted 2 twin beds. It was stuffy and when I turned down the temperature, the thermostat didn't work. Electric cords were frayed. The next night we were moved to yet another room which had a cleaner carpet but which also had a ripped headboard, although it did look out on trees. The knob for dimming lights was gone (although replaced at my request). The walls are dirty and scuffed. The so-called garden in back was dirty cement. I was so disappointed by this hotel. The people working there were great but I got the feeling that the owner was cutting costs. I chose this hotel because I thought I could rely on Best Western quality but obviously no one is paying attention. I had pre-paid with my credit card points and I couldn't get them credited back to me so I couldn't move to a different hotel. It was an unpleasant ending to an otherwise wonderful trip. This is the first time I have ever written a negative review but felt compelled to do so by my disappointment. I don't know what has happened between the positive reviews and our experience.

"London overnight stays"
134tiredtraveler, 03 Octobre 2017

This Hotel was excellent for an overnight stay. The room was very clean, the beds were very soft and comfortable, room temperature was great, not too hot, not too cold, toilet was very clean and well stocked. Hotel room was a bit small for three people, but it had many advantages than the bigger Hotel we stayed at in another city all week.

"A Very Pleasant Experience"
norizahm2017, 03 Octobre 2017

My stay at Best Western The Bolton's Hotel was the best I had so far under the Best Western Hotels. The staff accomodate our request from the first time we stepped.in at the reception. We are made welcome and feel at home away from home. The staff made sure that we are very comfortable and answered all out questions. I would sure cime again in my next visit to London.

"HOTEL ROOM"
anthony g, 25 Septembre 2017

Very good location just 2 miniuts walk to the station.The hotel is very clean and the staff was exelent. The room we had was small but have everything. Breakfast is very good and you find everthing. We will go again in this hotel.

"Nice location!"
fruitvale1234, 24 Septembre 2017

This hotel is in a great Kensington location. Lots of good restaurants. The hotel is in a converted home so the rooms are small but nice. When I checked in I found the room in the basement to be damp and musty smelling. I spoke to the front desk and was moved immediately. The next room was great!! The front of house staff is Terrific!!!

"Short Break"
Clarke F, 23 Septembre 2017

Great hotel for a short break, staff very friendly and good rooms (bit on the small side for us however only really used for sleeping) otherwise we would use again on future visits. Easy tube access and walking distance for Natural History and V&A Museums.

"Stay Away!"
sgshades_5, 15 Septembre 2017

I prepaid a triple room months in advance. I arrived to the hotel around noon and was greeted by a very friendly staff member who checked me in and stated that my room was not yet ready but that I could leave my luggage and return later to settle in. We got what we needed and started our first full day of sightseeing. When we returned to the hotel later that evening we were greeted by a very frazzled staff member who seemed surprised to see us. She was panicky and after making several calls and running around she informed us that our room had a maintenance issue and there were no other rooms available to accommodate us. She offered us a room for the night at a "sister" hotel next door and stated that it was exactly the same as the Best Western. This was a complete lie. The hotel next door was a 2 star hotel and when I stepped into the room I had anxiety from the grotesqueness of the room. Here we are on our first trip to London, thousands of miles away from home, and it's now past 9:00 PM and we have no other options. I couldn't call anyone since I had no international calling plan. I had to scramble and find another hotel which fortunately after about an hour we found one on the other side of town. We got our luggage and ran trying to leave this horrible experience behind and not let it ruin our trip.

"Good location"
247LiveLife, 13 Septembre 2017

The rooms were small and basic with absolutely no decoration at all. The bathroom was even smaller. Guess I was lucky as on check in I was told that there were no single rooms available so I had been given a double room. I was also asked on check in how many keys I wanted for my room???? I said I wasn't expecting to share my room with anyone. Very noisy though. The bedroom doors slam, so disturbing sleep

"Peaceful stay in superb location "
Davewindslow, 13 Septembre 2017

This small hotel is a short walk away from Earl's Court tube station, and very near to a good selection of bars and restaurants. It is situated in a old converted town house so the rooms are fairly quirky shapes and sizes. My standard double room was quite small but clean, modernly decorated and in good upkeep. A comfortable bed, quiet location and air conditioning made for a pleasant night's sleep. The staff were friendly and efficient. I would have no qualms in recommending this hotel.

"Problems with check-in"
Y6453QKwendyp, 12 Septembre 2017

Were informed at check-in that we had double-booked, therefore were charged a did not attend payment for previous day. We provided proof that our previous booking had been canceled and an amended booking made. After nearly 24 hours negotiation Operations Manager conceded to refund payment on 'non-existent' booking - much distress experienced trying to prove our legitimate case! Check your booking if using this organization!

"Nice hotel but don't book single bed rom"
saxovin, 11 Septembre 2017

I was given a single bed room in the basement. This was a terrible room. I complained after 1st night and was given a much nicer room on the 4th floor. Staff was friendly and breakfast very good. The location next to Earls Court Underground station was brilliant.

"great business location and stay on a budget"
tufla, 11 Septembre 2017

I used this hotel for business and though the check in was slow late at night they did change my room to what I requested. The room is large with great air con and you get a great nights sleep as the bed is very comfortable. The shower room is larger than normal with all you need. Coffee tea and chocolate and biscuits. No expense spared here. Well recommended for business being 5 mins Earls Court tube

"Nice hotel in a perfect location for Earl's Court"
Duncan_S777, 08 Septembre 2017

If you are going to Earl's Court then the location of this hotel certainly can't be beaten. It is just a couple of minutes walk away from the Earl's Court centre and the high street and yet in a relatively quiet side street. Also, only a couple of minutes walk from the underground station so I would use this hotel for visiting other areas of London. The staff were friendly, the hotel was clean and comfortable and the breakfast was good. The only downside was how small the room was. I appreciate that if you are going to book a single room anywhere near central London and it really is a single room then it is going to be compact. However, this one really was the smallest room I had ever stayed in - I am 6 feet tall (1.82m) and could not lie flat in the bed (as the bed was too short and there was no space either end of the bed between the walls). However, it was perfectly adequate for a one night stay whilst working in the area.

"London visit"
jems62, 06 Septembre 2017

We enjoyed our recent stay at The Bolton. Good position near Earls Court Tube station, helpful staff and clean and comfortable rooms. Good choice of breakfast, with friendly staff. Would definitely stay again.

"London break"
rincewindforever, 02 Septembre 2017

Good place to stay for museums and Albert Hall. Also good transport links to the centre of London. Try not to get rooms on top floor as they have inward sloping walls and present a hazard in the dark. Staff are always helpful and friendly and the rooms are clean.

"Comfortable accommodation "
Alison M, 27 Août 2017

Great location and accommodation was clean and comfortable. Staff very helpful. Earls court station is a 5 minute walk and shops and food same. Got there early and offered a shower and look after our bags.

"Like home and well located"
Joyett, 16 Août 2017

I always enjoy staying at best western hotels in kensington. Tgey are small, homey, reasonably priced and provide all expected conveniences. It was my first time at the Boltons and I'd give the management and staff an A+ for hospitality. The location is about 4 minutes walk from convenient earls court tube station and there are good restaurants, a Boots pharmacy and M&S grocery nearby.

"Long Weekend in London"
Antonio O, 15 Août 2017

I just checked out of the hotel, and I must admit, some of the bad reviews almost deterred me from staying. Location: The location is ideal, you're in Zone 1 in London, you're literally around the corner from Earl's Court Station, and two stations away from all the major museums. Get an Oyster pass and you're capped at 6.60 pounds per day for unlimited travel on the tube (Paris is more expensive). There is also a shopping mall 15 minutes away by walk/overground. Room: Very Clean. I stayed in a Double Room. Towels were changed daily. Better than other hotels I stayed in, especially when compared to France. If you're American like me, you may be expecting a large room. You shouldn't. This hotel seems to be a converted home. It's enough space for medium size luggage, but if you're bringing one of those humongous bags, then yeah it probably won't fit. You probably only have enough space for one, maybe two if you can put it in the armoire or underneath the desk. Breakfast: The breakfast seating area is small, but remember it's a converted home. So if everyone in the hotel came down at the same time, you probably could not all eat at once. The food quality was excellent. And the staff was friendly. Especially the small Hispanic lady with brown hair (Don't remember her name). Overall I would stay here again.

"clean and good location!"
miki_al, 14 Août 2017

It is located close to the tube station. very close Earl's Court Underground Station. the hotel is clean and quiet but very small rooms. I had 2 rooms and they said the biggest rooms and still small. the elevator is for 2 people and we couldn't even put the stroller in. the staff was very nice though and helpful which is rare in London. i thing would be very good for short trip or for business trip.

"1st wedding anniversary "
baggieboy050880, 13 Août 2017

We arrived at the Boltons around 12 knowing we could not get into our room till later. We was told we could drop our bags off and go explore London. When we arrived we completed the paperwork and was told we were being upgraded to Executive room due to this being available at the time we had arrived. This was an amazing touch. The front of house was brilliant and very informative. The hotel itself is small but perfect. All you do is sleep in it. I would not hesitate in recommending this hotel. Just around the corner from Earls court tube and in walking distance to pubs and restaurants.

"Lovely stay"
HeatherAnnD, 09 Août 2017

My grandson and I have had a very nice night here. Yes the room was on the lower ground floor and a tad snug! However there was a window and the room and bathroom was spotless. The room was fitted out with everything we needed. Breakfast was great. Staff very friendly and efficient especially Gosha. I will definitely use this hotel again when in London. An excellent location with plenty of shops, cafes and restaurants around the corner in Earls Court Road.

"Small Room But Comfortable Bed And Good Location"
LarkaSionnach, 07 Août 2017

The room was in the basement and was very small, barely fitting the bed, the desk and the wardrobe. The bed was comfortable but the air con kept turning off after half an hour which was not ideal as it was a very hot weekend. The breakfast was average with a small selection to choose from and the pastries were quite hard and dry, but the tea and coffee was good. The location is perfect as it is just around the corner from Earl's Court Underground Station and made travelling to where we wanted to go very easy. It's also only a twenty minute walk away from the Natural History Museum which we were glad of as the Underground gets very hot and busy during the summer. You are also able to order a taxi from the front desk, however the poor lady at the desk had a horrible time with it as the driver didn't show up when the service said he would and she had to basically shout at them to get us a discount for being late for our dinner booking. We were very appreciative of her help.

"Booked Via Bookings.com.... Never again"
Toby B, 01 Août 2017

Booked this hotel for an employee as a gift for 30 years service. Upon arrival he was asked to produce the credit card used to make the booking......My credit! The room had been booked and fully paid for in advance. apparently the 'small print' says you must present it on arrival. what nonsense. several inconvenient emails and phone calls later they let my poor colleague and wife into the room. Ruined his weekend and made me mad. Balls to the small print, see sense and don't so annoying Booking.com

"Basement shoe box"
cirianon, 26 Juillet 2017

I booked this last minute and there was really very little available. I was put in the basement room, which had a single bed and was very cramped. The bathroom was clean and modern, but I wasn't able to stand in the shower, as the ceiling was too low. The toilet - see my photo and try to imagine how you could sit on that..... All in all, my room was a tiny cellar, which should probably not be a room, but in London, anything with four walls counts as a living space. I've stayed in small rooms before, but this one was pushing it for me. I'd describe it as a reasonable alternative to sleeping on the street.

"Excellent value"
Kormeleon, 24 Juillet 2017

Situated on a quiet side street but only a couple of hundred yards from Earls Court tube, this is a little gem and an economical alternative to staying in central London. You're only about 20-25 minutes from Covent Garden including the walk to the station and can walk to Hyde Park in 20-25 minute. The staff are unfailingly friendly and helpful and our executive room was quite generous by London standards.

"Downtown but not buisy"
lksmoove, 22 Juillet 2017

Nearby Earls Court Underground Station - very good. Quiet street and nice surroundings. You will find restaurants and pubs as well. It is almost downtown London but not so buisy and it takes only a few stations to piccadilly.

"Underground room and stained carpet"
AviBanon, 18 Juillet 2017

this hotel is located in a nice neigborhood 4mn from the tube. it could be a great hotel if the price was not so high for a room in the basement with stained carpet and with no windows.... the staff was there by mistake or at least it felt so. i ran away did not even stayed for the night!

"Nice hotel in good location"
Travelista_0, 17 Juillet 2017

This hotel is in a great location, very close to the Earl's Court tube stop and near many bars and restaurants (but down its own quiet street). The staff was very friendly and helpful. The room we stayed in was clean, but small. My only complaint is that the room we stayed in, in the basement, was very hot and stuffy. We turned the cold air on -- it said it was at 19 degrees Celsius -- but it was still hard to sleep. And this was on a July evening that was not that hot. We tried to ask for a fan but they didn't have one.

"Room for Three"
Darlene P, 16 Juillet 2017

I needed a room for 3 and wanted something that was reasonably priced as we would be touring most of the days and convenient to the tube. I was a little worried about booking after reading some of the reviews about size. We were in the 3 person room on the 1st floor (not ground floor). The layout actually worked really well as the double bed was on one side of the room and the twin bed was in an alcove on the other side of the door (basically my daughter had her own wing). It was a little bit of a challenge storing 3 suitcases but we managed and the bathroom size was fine even for my 6 ft 4 husband. I will say that the large bed is not an American King, it is some version of a European Queen or something like that. Other than my husband's feet hung off the bed, the two of us fit just fine. Conviently located close to the Earl's Court tube and I felt safe in the area even at night.

"A gem, not perfect but what do you expect for the price?"
Mark_Perkins, 15 Juillet 2017

This was a gap stay over in London and when I went to the hotel associated with the tour I was about to do, the Copthorne in the same area, I would have preferred the Bolton. Yes rooms are small and air con is noisy, but otherwise very happy. Great location to pubs etc plus the tube.. I would not hesitate to stay again.

"If you are after a big room look elsewhere. But if you love being central this is for you"
ACJMc, 14 Juillet 2017

Our first impression of Boltons was a shock after being in a five star resort....the room was tiny. But this is London and if you are there to hang out in your room why bother the visit. Front of house staff were friendly and helpful and the experience of being so close to the tube and in the heart of Earls Court was worth it. Air Con was a bit of a downside, it was very hot and we could not get it to blow cold. Opening windows were celebrated.

"Great location"
Anne R, 10 Juillet 2017

Located on a quiet street only a block away from the Earl's Court tube station in Kensington, this small hotel offers good value and service. The rooms are compact but clean; however the air conditioning did not always work properly. The tiny elevator comfortably holds one person and one large suitcase. We would stay here again the next time we go to London.

"No AC. Painfully Small and in the basement. "
Valentine1313, 05 Juillet 2017

Other than the lovely front desk staff our hotel stay was terrible. The room was pitiful. Super small bed. No top sheet only a comforter and you know they are not washing it between guests. The bathroom was so small you could sit, go and brush your teeth all at the same time. The rugs were dirty They turn the AC on only if you complain. They turn it off while you sleep (although sleeping is difficult in the hard little bed ). They control it from the front desk. Overpriced. A significant number of guests have to sleep in the basement rooms. Including us. Terrible experience!!!!

"Great Location-Superb Breakfast..."
Kathy Z, 03 Juillet 2017

This hotel is at a great location, nearby the Underground station that practically takes you anywhere you'd like to go. Even from/to Heathrow airport. Small tip: buy the Oyster card if you are there for 3 or 4 or 7 days it's a value for money. Breakfast had a great variety of options. Rooms though were nice and tidy but small. Staff was really kind, helpfull and friendly.

"Expectations"
John K, 02 Juillet 2017

Air conditioning did not work when reported they opened a window problem was not solved. Safe had dead batteries and by the time they arrived to fix it I was gone. Upon check in staff had no idea of a Diamond status

"No Surprises"
JourneyWoman321, 20 Juin 2017

I have stayed here before, on a ground floor double room, which I sound a decent size. This time they upgraded me to a king room in the basement (with a window) at no extra charge. The a/c worked fine, room was clean (although the carpet is showing its age), mattress was okay (too firm for my taste). However, my personal preference is to avoid basement rooms because they make me feel like I am living in a cave. I would stay again but not in a basement room.

"Interesting Small Hotel in the Heart of London"
JJPPWW, 20 Juin 2017

Booked the hotel in line and when we arrived, we got a basement room. It was so small and also the air-con vent was blowing directly onto our faces so could not sleep. We told the reception and with their great help, especially Pascal, we got an upstairs room. The room was much better with more room to move around. Although it was still small, there was much more room than the one in the downstairs. But for the price and its location, we can't really complain too much. The only one thing that would be great is there should be a fridge in the room. It is hard to have no fridge so that we could not even have cold drinks. Overall, would definitely come back again!

"Get an executive room and you'll give it 5 too"
Julesthekiwi, 15 Juin 2017

We read the reviews about the tiny rooms and spent a little bit more on an executive double. The bed was still only a double but it was comfy and new and so not a problem. Room was not huge but had two large sash windows and a large wardrobe so you could store all your bags. Large desk and two seats. Huge fluffy towels and good quality toiletries as well as slippers, water bottles, Nespresso and kettle, large flatscreen, good wifi. Shout out to the breakfast. Buy this. It's exceptional. We asked for cappuccino and one day they made pancakes. There is a menu so you can order and not feel like you are being a bother. I had gluten free bread provided (I asked in advance). The "fruit juice" is really horrible though. It really is the only thing I would change. Go early as well unless you are cool with waiting in reception for a table. Location next to earls court tube (both exits) on a quiet side street with trees. I even saw a squirrel. So in summary you get what you pay for. Don't leave it until the last minute and buy the cheapest room and then moan it's tiny. Staff all very helpful. Gave me a sewing kit, changed an old £5 note for someone and offered to store our bags.

"Very small rooms"
Rob_CDublin_Ireland, 02 Juin 2017

The hotel is in a great location and next to Earl's Court tube station and walkable distance to Kensington High Street. The rooms though are very small. That's not a surprise in London hotels, the rooms in the Hilton Olympia and Hilton Kensington nearby are also very small for instance. But the room I was in on my recent trip in the Best Western The Boltons, was laughably tiny. The tiny single bed was wedged up against a wall that was sloping inwards, towards you. Not surprisingly, I fell out of the bed during the night and I'm typing this with a sore wrist...:-( The bed is so small that you're in trouble turning so sleeping on your back is the only real solution. The bathrooms are also small, if you sit on the toilet your face will be right over the sink. That of course might be useful after a heavy night on the town! The WiFi was also woeful. It was painfully slow so I had to come off it and use my phones 4G network and take the roaming charge. The rooms are quiet, which is a good thing but if you're choosing this hotel, try and get a double bed, you'll be thankful you did!

"Great location"
Margoh, 29 Mai 2017

Great location, hotel would have been perfect if Reception had realised earlier they had the Aircon switched to hot not cold. On the hottest 2 days of the year! Round corner from Earls Court station and Zizzi very popular

"Decent Stay"
Wanderer_Jen, 26 Mai 2017

We stayed in 'G3' which was on the ground floor and the room had plenty space for three adults (as long as two adults are ok sharing a double bed). Room was clean and had complimentary water and cookies along with an in-room safe. Be careful with the showers as I almost flooded the bathroom. Clearly the people above us had the same problem as we had some water leaking from the bathroom ceiling (not too bad, some dripping). If you need air conditioning, don't be shocked if it doesn't work in your room. We ended up asking for a fan and were fine. The staff were nice and were as accommodating as they could be. The room for breakfast has minimal seating. If you pay for breakfast, be prepared to go early or be willing to wait for a table. There is a nice variety of food options at breakfast (hot foods, pastries, and cereals). The beauty of this hotel is that you are about a 2 minute walk (or less depending on how fast you walk) from the Earl's Court tube station. Just be aware of the homeless people who hang out near the tube's entrance. Overall, this is a decent hotel.

"Perfect in Every Way!"
4664lady, 23 Mai 2017

Boltons Hotel – Earls Court – London I recently was booked into this excellent Best Western hotel by the wonderful folks at Adeo Travel who organized my 14 day rail trip through England. For this solo American traveler, it was very nice to have single room accommodations (less expensive and not available in the US). This does mean, however, that the rooms are very small. I didn't mind the size, as long as there was plenty of light and clean, comfortable surroundings. For example, the postage stamp of a room at the Boltons Hotel, Earls Court London was one of my favorite places because it was modern, had air conditioning, plenty of light, and a great shower! There was even a desk and comfy chair to sit in! (The bed was small, though – I thought I might fall off the first night – but it was super comfortable.) The staff there were outstanding and the breakfast offered everything you could want. It was by far my favorite place to stay! (They also had the tiniest lift I've ever seen – but it worked for me!) I had some issues with a stopped-up sink (completely my fault) and called the front desk. In a few minutes, they called back and said that the head of housekeeping was on her way home but had turned around and would be at my room soon. She came very quickly and was the most sweet, patient woman you could imagine. I apologized for her inconvenience and remarked that it was bad that she had to turn around and come back. She said, no, she was happy to help, she loved her job, and wanted to make things right. She did, indeed – and went out of her way to accommodate other requests I had! That's dedication! The entire staff was like that. Any question I had – and I had plenty over 3 nights, was answered with pleasantry and efficiency! My only issue was that it was a Best Western Hotel and because it was booked by a travel company and not me, I could not get credit for it as a rewards member. (Many of the hotels on this trip were Best Western, so that was a bit disappointing, but in the great scheme of things, nothing at all.)

"Small but clean"
Sheila M, 22 Mai 2017

We went for a weekend to celebrate an anniversary. The hotel is literally a few minutes walk from Earls Court tube station. It's compact but the staff were very welcoming at check in and acknowledged us every time we passed through reception. We were in a double comfort room, it wasn't huge but it was very clean with a comfortable bed. The breakfast room is quite small but the menu was quite big and the food was hot and tasty, as much tea and coffee as you want. The bathroom was very clean and lots of hot water, there was very little noise from inside the hotel. However it is a busy part of London and if you sleep with the widow open you hear the traffic and people up and down the street, the bin men were about quite early. It didn't stop us having a good nights sleep and we would go back again.

"Georgian "
Bun F, 16 Mai 2017

My wife adores Georgian architecture and, so short of buying her one of these abodes in pricey Kensington-Chelsea, I did the next best thing and billeted her in a hotel of the type evocative of the era.

"Compact & Comfortable"
JpegDrive, 16 Mai 2017

Firstly, this hotel is so convenient to Earls Court Tube, it's ridiculous. It's not even a 2 minute walk to the tube station entrance - LOVE THAT! Check -in I got there Very early and was hoping to drop my bags and get a key later that afternoon. The receptionist was having none of it...."It's only 11am, but we can accommodate you straight away....and upgrade you from a single to Double room at no extra cost" Well now, I'm not going to argue with that. Superb service. Brilliant attitude. Into the lift and up to my room. The lift is remarkably small (be warned) - max capacity 3 people (and thay'd struggle to fit suitcases in there at the same time) Room is well appointed but small.....VERY SMALL. Decor is dark and rich Extremely comfortable bed with plenty of pillows. Large flat screen TV - good choice of channels. Free wi-fi with a decent signal. Alarm/radio Good sized wardrobe considering the size of the room. Tea/coffee making accessories supplies gratis. Safe. No complaints so far. The en-suite is a bit of a ....well, I'm not really sure how to describe it. It look great. Nice fittings and a good selection of higher range toiletries. The shower could do with improving - its one of those ones where you really need to keep moving to get wet - I don't like that. A power shower would be better. The biggest issue I had was with the toilet itself. Simply put....quick visit: no problem. Longer visit - IMPOSSIBLE. This commode was not designed for sitting on. I simply could not sit on the seat. I'm not a big man (average height and weight) and I really struggled. If you're over 6ft (1.8m) - forget about it - photo encl. Overall 8/10 I'm deducting 2 points purely for the inexcusable layout of the privy. I would highly recommend this establishment and will return at a later date

"Very good"
Dale L, 15 Mai 2017

Centrally located near Earls Court tube station, this hotel offers clean, quiet comfortable rooms. The bathroom is adequate with a nice hot shower. The traditional English breakfast included in the price is exceptional. Although small, the hotel offers an elevator to the upper floors. The staff are very polite and helpful. This is my go to hotel when staying in London (4th visit).

"Nice Stay at the Boltons"
Robert J, 13 Mai 2017

We spent a week at this hotel as our base for our first trip to London. The location is great, just a few minutes walk to the tube. The room was small, but very well setup so we were able to stow our luggage away on the top shelf and use the other shelves to put our clothes. We found the bed mattress hard, but everything else in the room was fine. We had breakfast every morning at the hotel. It was varied and tasty. The staff was very attentive. Overall, a nice experience.

"Very bad experience"
2zinebl, 11 Mai 2017

The value for money is terrible, I was on crutches and I did warned that I need a room with accessibility , they give the smallest room I ever seen with a normal shower that I can't use because of my broken feet , they explain to me that they haven't rooms with accessibility so I asked for a chair to put in the shower , the bed was so narrow that I fall down on the middle of the night

"Bed real small"
siathy, 09 Mai 2017

Good location, small room, tiny bed! This area is really close to the earls court station, convinient store and restaurant, and easy to access from Heathrow, however too many homeless guy come out after 10 pm.

"Very small rooms"
Cauliflower79, 30 Avril 2017

I stayed for 2 nights in business, check the size of the room Before you book. I ended up with a basement room and it was so claustrophobic I had to request a change. Everything was clean food was nice ok for a short stay.

"Parking IS an issue"
John B, 28 Avril 2017

A great location as it an easy walk to Earls Court Tube Station. I was staying with 3 other friends and 2 twin rooms were easy to get. We arrived at 10:00 and were able to drop off bags. The entire road is "Residents Permit Only". There is no "10 minute bag drop / registration" zone outside so if you are on your own it is VERY likely you will get a ticket. THIS is one of the two problems with the hotel. The other is the lack of parking. I was unable to park at the Ibis Hotel, as suggested by the receptionist when I arrived. There is an NCP car park on the other side of Cromwell Road. Sadly that night my car and a few others were broken into. Nothing stolen but in future if I am using a car I shall not be staying in this hotel. If I am using public transport then no issue. A damp smell to the room when I walked in. Plenty of soap and shampoo but the bathroom was VERY small. The shower was in a corner facing the taps so it was impossible to actually stand under it. Not helped by the fact that the shower divider leaked and flooded the floor - this might explain the damp smell.

"Could do better!"
Roger E, 25 Avril 2017

Rooms small , staff very friendly but breakfast area very small with only eleven tables seating 22 people so queing a risk. My wife asked for an egg cup which was never supplied so we bought one and she used it every day of our stay. Not what we expected from a four star Best western hotel! Wifi very poor so we used the local Costa which had a good signal

"Good price for the room"
odiaz263, 20 Avril 2017

The rooms are clean and the amenities are good, even if they are a little bit too small. It was really well placed, close to Earl's Court underground station. there were lots of restaurants and pubs close to the hotel. Breakfast was a bit of a problem because there was no room enough to so many people and sometimes you had to wait to your turn.

"Best Western 'Boltons Hotel'"
bryn j, 19 Avril 2017

Very conveniently close to Earls Court tube station (5 minutes walk) this very nice looking hotel with its smart frontage...slate entrance step (watch the first one...very high) gave a warm inviting welcome. In turn was our welcome at reception...Staff friendly and efficient...we were given a room in the lower basement, having some reservations being below street level we were assured it was a nice room with a window receiving daylight...arriving early and not able to go to the room till after 2pm, we went out for the day to explore with hope the room would be as nice as we were told. Making the most of the day we eventually returned to the hotel and headed to our room....tastefully decorated with all the usual flat screen tv, tea/coffee making facilities nice firm double bed, en-suite with bath etc....very clean & tidy. On the down side room was to say the least very small (LG11) don't take your cat...no room to swing it! Burnt my back on radiator in en-suite twice during the night barely enough room to pass to get to the toilet. Had to climb into bed from the end as only room on one side to climb in. Air con. doesnt seem to work in this room. But a very comfortable nights sleep all the same Breakfast:- plenty to choose hot and cold buffet with hot tea/coffee etc all presented excellently....only complaint heat lamps don't keep hot food hot....need a solution to this. Would I go back to this hotel ? Yes, but will try a room on ia different floor.

"Good place to stay"
1timchow1, 14 Avril 2017

Can't fault. You get what you pay for. Didn't disappoint. Great place to stay. Very reasonable value. Just round the corner from Earl's Court. It's a cooked breakfast which is great! Friendly staff, free wifi. Overall very good.

"Best Western The Boltons"
Peter T, 14 Avril 2017

Ideal base for Earls Court, Albert Hall , Kensington Palace etc. Local amenities good. Staff friendly and helpful. Breakfast very good, plenty of choices. Would have no hesitation booking another visit to this hotel.

"Very good localisation near metro. Very wide range of breakfast. The receptionist is excellent nice and proffesional. I"
m_kedzierska, 13 Avril 2017

It is not possible to enlarge the rooms but in the bathroom you can give better toiletries and if it possible to add non slip mat for shower. The juice on the breakfast could be 100% natural. I have no more tips.

"Great central location."
Graham1810, 12 Avril 2017

Room very clean but very small. Bathroom in my caravan is bigger. One side of the double bed was against a wall. Although small was comfortable and the hotel clean and very central. Good breakfast and friendly staff. If your one for stopping in your hotel room you'd feel penned in. Other than that I can't fault it. Very close to all museums and the underground was a 2 minute walk away. Felt very safe in the surrounding area. Definitely recommend this place to be for a short stay holiday.

"Good 3 Star Hotel"
dauntingabhi, 12 Avril 2017

Hotel is located very close by to the tube station at a walking distance of 2 Minutes. Staff is too courteous and friendly.Rooms are really nice with all basic amenities available in the room.There is only one drawback is size of the room.Room is too tiny and no space to even walk around. Breakfast Menu was the same on all 3 days we stayed at the hotel.

"Third Time Not the Charm"
Thomas M, 11 Avril 2017

I first stayed at the Best Western Boltons Hotel back October 2014. The hotel back then was great. The staff was friendly, the rooms were clean, and the stay was excellent. I would have probably given it a rating of 4 back then. I stayed again in October 2015. Things were a not as good the second time. The staff was not as friendly, but the room was clean and everything still went pretty smoothly. The second time would have gotten a 3 rating. My most recent stay was at the end of March this year. Things have gotten worse. The staff was still not friendly (no big deal, but you could greet guests with a smile or acknowledge their "hellos" as they pass the desk), but the room was really dirty. The carpet could use a good shampoo and that dirty blanket thing at the foot of the bed was disgusting and slimy. The shower head in the bathroom was filthy. And they never replaced any of the toiletries. They did try to Double Tree it up by leaving a couple of chocolate chip cookies and bottles of water in the room the first day. Unfortunately, unlike the DoubleTree, these cookies were at least a day old and hard as a rock. That was probably my last stay at this particular hotel. I have, in the past. stayed at the Holiday Inn Kensington Forum, which is more expensive but I guess you get what you pay for.

"Very nice place to stay...."
Cityguy101, 11 Avril 2017

Being a frequent visitor to London, I've stayed at about a dozen different hotels in the Earls Court/Gloucester Road area - and after my recent four night stay at Best Western Bolton's - it is by far my favorite! From the moment I arrived, to my departure, I was very pleased with my choice. I received a pleasant welcome on check in - professional staff, in a cheery, bright lobby. I booked a single for my self, and while the room was small, it was nicely decorated, and had every amenity I needed - modern bathroom, with shower stall - nice towels, nice crisp sheets, flat screen TV - free wifi -room was tastefully decorated in soothing neutral tones - even had a full size ironing board & iron!!! Although I would categorize this as a "budget" hotel - it felt much nicer than any I've stayed in the past. Of course, location is perfect - everything you need is half a block away on Earls Court Road - Boots, Starbucks, Caffe Nero, and a M&S Food shop on corner, lovely pubs, and the tube station. I also want to thank the staff for making me feel welcome and valued. I very much look forward to my next stay, and highly recommend this hotel.

"Average at best for the price"
paulgeorge22, 07 Avril 2017

Average hotel for high prices. The room was on the small side indeed. Air conditioning wasn't working and the room was very hot , even for late March. Windows had to be opened (all of a couple of inches) to allow some cooler air in. Bed is very uncomfortable. Tried to discuss/complain to staff the following morning, and still await a call back form management, despite emailing and calling since. Very poor.

"WTM London "
Ajith P, 27 Novembre 2016

The rooms are really small and can't sit on the toilet there is no room for your legs have a normal position. The staff was fantastic and the breakfast was very good. The only issue was the room size.

"A lovely stay in London"
Kristynapru, 09 Novembre 2016

Best Western Boltons Hotel is a cosy small hotel in a very nice and quiet area of Kensington. The hotel is very clean and well-kept. The room is very small (11 square metres) but it was ok for us as we spent all days in the city centre. The room has a very comfortable bed, free wifi, table, plasma TV, hair dryer, safe, iron with an ironing board, bathroom with a shower, as well as a kettle to make tea or coffee. The room was cleaned every day and everything worked perfectly well. The stuff was friendly and there wasn´t a thing that we would mind about the hotel. Speaking of the location itself, if you are a "walker" you can walk to the city centre on foot and safe money for underground, which is very expensive. We prefered to walk on foot or take an UBER (which cost exactly the same amount of money as the undeground). Great value for money! We loved our stay in London. Hope to come back soon.

"Small but neat rooms"
jasonmichaelh, 05 Novembre 2016

I assume that rooms of this size for this value are the norm in London. The hotel was basic and adequate, but also value for money. Four out of five stars for the cleanliness and location. Short walk to the tube system. Earls Court tube station is ideal on the West side of town for Heathrow and the various lines that run through for access to Piccadilly Circus, Buckingham Palace, etc, etc.

"Clean and tidy, but avoid the LG rooms like the plague."
eurotripper_cph, 01 Novembre 2016

The location is not bad, but remember that Earls court is a bit of a way out of Central London, so you will have a number of extra stops on the tube to get here. But the hotel is close to Earls court tube, and there's a number of shops/pubs right on the doorstep. But the worst thing about this hotel is the basement rooms. The room we had was tiny, dark and with noisy aircon running. Would recommend anyone staying to ask for a room away from the basement. The room was barely big enough to fit a bed. Breakfast was very nice, and if it's included in the price of the room, would certainly cost 10 to 12 pounds extra in a local cafe. Would stay here again, but not in the same room.

"Bad impression with LG(basement) floor"
Nararat B, 26 Octobre 2016

Request in advance don't want room on LG floor(basement) because read many bad review about this. Then we got room on LG floor when check in! Room size is extremely small especially for 3 adults!!!, low ceiling, tiny separate shower, window with no view, no space to walk to bed one side between bed and working desk !! It is like a room for dwarf, also hear other guests upstairs walking above us whenever they walk in toom! the walkway to each room like a termite hive. I asked to change room and reception promise to change but have to be tomorrow. Next day we get the new room, surprised that how big different between both rooms. This new room located on G floor and it is much bigger, high ceiling, more space in bathtub, room and have street view. Amazing that both are the same rate, it would be worse if we don't change the room ..bed and pillow are poor quality and not comfort. No refrigerator, have air con, coffee, tea, safe deposit box. Have to say Housekeeping did a very good job in cleaning and prompt request. Reception staff lady who is most helpful named Helena but others ladies also chubby with glasses lady at breakfast room are all lack of service minded and not friendly at all. Breakfast is ok like full English breakfast style, if you book in advanced before midnight, price will be at 10 pounds. Btw, Be careful if you need coffee from coffee machine instead of normal hot coffee because you have to know how to use it yourself, lady staff there will ignore help you about making confused coffee machine. Hotel located just few walk from earl's court station and have some cafe around ex pret a manger, mark&spencer food, coop mini mart and boots are nearby.

"Excellent location "
chrismamo, 21 Octobre 2016

Very close to earls court tube. This is a good hotel for 1 person that is happy with a clean convenient room although very small. For me it was fine as I only needed a place to put my gear and sleep. Good price fir the middle of London. Make sure you ask for the back rooms as much quieter than the road side unless you close windows and use aircon.

"A very pleasant and happy surprise."
richardbV3544BV, 19 Octobre 2016

I have stayed at this hotel several times. It is a short walk to Earls Court Tube station and the Piccadilly, Circle and District lines. There is a good selection of pubs, small groceries and eating choices. It has an Odd Bins close and this is cheaper than home or duty free for spirits. The hotel is small and the rooms are tight. The rooms are modern and very well kept. The staff very friendly and helpful. It is a good choice.

"Meh"
Nick T, 18 Octobre 2016

Price was ok but extremely compact rooms. Can't swing a cat in the breakfast room and everyone is waiting around for food and coffee. Can't blame the staff, they've just got no room to work with. There's better value for money in Earl's Court

"Won't be staying again "
Gavin M, 11 Octobre 2016

Not up to the standard I would expect from a hotel of this rating. The room I was given was tiny and poorly maintained - the flush on the toilet was broken off and the wiring for the lights was faulty (wouldn't switch on or off consistently). Added to this the fact that I could touch the entrance door to the room from the bed, and the street noise was clearly audible from the ground floor window, and this was altogether a highly unpleasant experience. Maybe I got the one bad room, or maybe they're all like this - I don't know, and I'm not going back to find out!!

"Bad mattress and tiny rooms but quiet "
Rune A, 11 Octobre 2016

The good: Situated on quiet road close to the underground and shops. Reasonable priced. The bad: Worn out mattress with springs poking into our backs. Exceptional small room (we even had the executive room). Shower water wasn't really hot. Bad wifi with little or no connectivity (3rd floor).

"Clean and convenient"
Helen H, 10 Octobre 2016

I found this hotel reasonable price for a single person, in a very accessible area. The room was bright, clean and very comfortable bed. Staff were very friendly.The free wifi was easily accessible, and it was genuinely free. There were plenty of eating options in the vicinity.

"10 day stay "
renee p, 07 Octobre 2016

Clean, nice bathrooms, friendly staff, excellent location. Grocery store, Starbucks, Landry mat restaurants, tube earls court are all with 5 min walk. Wifi great! Nice neighborhood. Please if you can visit The Bottlery restaurant right around the corner they have amazing food. Didn't have the breakfast here only because every morning we had to get up too early or slept in. One night the staff offered to order us a pizza because it was raining and we didn't want to go out to eat. We just told him what we wanted on the pizza and when the pizza arrived they sent him to our room to be delivered and we paid the guy directly. I would stay here again. It's only about a 10 min ride by the tube to get into the city center.

"Just about okay"
Saswat M, 29 Septembre 2016

The hotel is neat and well kept. It is modern. Our purpose was to shop unfortunately the nearest station was not connected directly to Oxford circus. Nonetheless the station is very near. Rooms are extremely small. Missed to review my booking well. The hotel misses a character as the people at the reception have an office behind the task are probably multi tasking and they appear very busy and occupied to engage and greet us.

"Clean place for the night. Good location. Small room."
Sung L, 24 Septembre 2016

Was staying one night at London to meet a friend who was visiting the UK and went to a show near Covenant Garden. The hotel is just right around the corner from the tube station and it is in a very good location. Took me less than 5 min to walk to the Tube station in the evening. A lot of small restaurants and fast food shops on the street with the tube station. The staff was friendly when checking in. My room was very clean. A couple of things which was led to my average star score: my room was really small. I think it was a half what I am usually I am used to for a basic hotel room. I stay in London a lot and it was closer to the extreme end. However, everything was laid out fine. Plenty of storage space in the closet and there was an iron with a board laid out. Like others said, the elevator is really small as well. I think it can fit two large adults and that's about it. If you have large suitcases, you might need multiple trips up and down. Didn't stay for breakfast. However, there are a lot of options near the tube station for breakfast. If you walk further down from the station, there are some famous cafes for breakfast as well. Overall, I would stay again if the price is not too much (less 120 GBP) and if I wanted to be near the Kensington area of London.

"Ideal hotel"
Fboalch, 24 Septembre 2016

Stayed 6 nights at the Best Western Boltons Hotel in Earls Court. Chosen because when I am visiting London for a long stay, I like to be close to a tube station and also be on nice and easy link to Victoria Station for the Gatwick express. Ok Earls Court area won't win any beauty contest, but it plenty of restaurants and access to shops like Boots and M&S Food Hall etc. The hotel isn't the biggest, flashest, but it's in a great location for exploring. The rooms were ample, bathroom and shower a little small, but by all means manageable. Lovely tolietties and the Wifi worked very well. A nice touch was the kit kat in my room on arrival. Maybe could have been refreshed with bottles of water everyday, but that is a small downside. I was situated on 4th floor and while the lift is tiny (fits max of 3 people) it didn't break down and I've stayed in places that don't have one. The one thing I remember is the wonderful smell of breakfast cooking as you leave your room. Breakfast was the highlight for me and the additional cost of £12.50 is worth it. To say it's a small kitchen and dining area, the breakfast was of the highest quality and quality. The staff were friendly and helpful. Really good hotel outside the hussle and bussle of some of the more busier areas.

"Wonderful Hotel"
Martha S, 23 Septembre 2016

We recently stayed 3 weeks at the Best Western Bolton Hotel in Earls Court. We chose this hotel because of the location to the tube, buses, restaurants and to central London. We were not disappointed. The room was small to American standards but it was clean, modern and comfortable. The staff was friendly and helpful. Would recommend it.

"Short perfect weekend stay"
Bex150291, 23 Septembre 2016

This hotel is ideally located for exploring London! Very very close to Earls Court tube station (but not close enough to disturb) with plenty of amenities close by. The room itself we had was on the first floor and perfectly adequate for a short stay. Clean, tidy and bathroom was very nice. We didn't opt for breakfast at the hotel as there was a lovely local pub around the corner ( The blackbird) which we found more reasonable and social. Only thing I would mention was reception staff could do with being more cheerful on arrival as the lady didn't seem in the least bit interested to be there. I guess everyone has an off day though, and this would def not affect my decision to stay here again in the future.

"Amazing Hotel, In The Richens Area Of London."
Ash L, 20 Septembre 2016

This place was an absolute steal. We got a ripping deal off one of the daily deal sites in Australia, giving us 70% of a £400 a night room. The hotel was easily accessible from Earls Court Station with only a 5 minute walk required. Upon first impressions of the hotel, I was very impressed. Clean modern and a bit fancy, which is what you expect from the area. The check-In was a breeze and done within a few minutes. The lift is the size of a shoe-box and was a struggle to get 2 people with luggage in, but we made it fit as we were not walking up to the third floor. (A bigger lift wouldn't hurt guys) When we arrived in the room we were a bit disheartened as to the size of the room. We did expect a much larger room for the price but the bathroom and the amazing bed made up for it. The bed was honestly the most comfortable bed I've ever slept in my life. Also the pillows were to die for. Thanks guys for the best sleep of my trip. Big thumbs up. Wifi was also very quick and free. Would definitely return If I could afford to again.

"Rooms smaller than a box"
AfshanKhoja, 18 Septembre 2016

Our room was smaller than a box. Literally if one person stood there another couldn't pass by. The only thing working for this was the location since its steps away from the Metro. Otherwise for the price of the rooms, this was not worth it. Seemed more like a low quality motel than a hotel. I would not recommend staying here at all.

"Small room, no area to sit and chat"
Gypsy008, 18 Septembre 2016

Not the nicest area, this hotel is just somewhere to put your head down for the night. The double room was a double bed up against the wall on one side. No air conditioning which isn't a problem if you can open a window (which I couldn't in my room). My room was ground floor, front facing with full length window looking out onto the front entrance and steps (frequently used by smokers) so not very private.

"Pleasantly Surprised"
Audra B, 16 Septembre 2016

We were pleasantly surprised this hotel. Thank goodness it had air conditioning... Especially with the recent heatwave London Experienced in the middle of September. Location is great within a 5 minute walking distance from Earls Court tube station. Many restaurants, pubs, corner grocery stores and take away right at the end of the street. The Staff was friendly and helpful. We had a queen room. Yes, it is alitttle tight but what London Hotel room isn't? The bed was very comfortable. Slept well for the 4 nights we were there. Bathroom was modern and very clean. We had breakfast one morning and was again pleasantly surprised. It was fresh and there was many choices. Overall Positives for this hotel is close proximity to the tube station, comfy bed, in room safe and air conditioning.

"Small room"
calum c, 16 Septembre 2016

Stayed here on a business trip, I booked a double room and it had less than a foot of space either side of the bed! The bed was uncomfortable and the shower/ toilet/ sink room was tiny! Free WiFi to get work done and a decent breakfast is the only reason I am giving this 2 out of 5! Would definitely not re book or recommend to anyone

"Good location, small room"
Pammypolly, 13 Septembre 2016

This hotel is handy for Earls Court, being less than 5 minutes walk from the Underground. I had a single room which was small but OK for an overnight stay. The bathroom was small with a corner shower, the shower head hadn't been descaled for ages, the water shot in my eye and was rather tame. Bed a bit too soft, the wardrobe was a decent size and there was a nice big TV and aircon if you need it. There was a safe and tea making facilities. Unfortunately when I made a cuppa & put the milk in, it curdled. I'd just bought the milk myself so it was very odd. I tasted the milk, made a fresh cup and the same thing happened. I tasted the tea this time, it was a bit sour - I think something acidic like lemon had been used to descale it and had been left in there. I rinsed out the kettle a couple of times and then it was fine. I'm just glad there was nothing caustic in there! The plug then got stuck in the basin, the maintenance man fixed it and proceeded to tell me it was my fault as I should have known it didn't need to be pushed in fully! Reception was rather abrupt - I checked in and was allowed to leave a bag as it was too early to get in the room. When I returned the girl just looked at me as though I was a stranger. I didn't expect her to know my name but it felt like I was causing her work. Next day the staff were a bit friendlier. Breakfast was rather hit and miss, I had to share a table as the room was small, a lot of items kept running out so you had to wait for the bacon or bread or glasses..

"Great Location and Great Rooms"
charlotte p, 10 Septembre 2016

I stayed here with my mum for the weekend. The staff were helpful, particularly the lady who assisted with the breakfasts. The rooms were clean, big and bathroom was nice with fancy toiletries. There was a nespresso coffee machine in the room which was a nice touch. The breakfast was one of the best I have had in a hotel, you can't name one thing that wasn't there to eat! The location is excellent near to Earl's Court tube. Earl's Court is a good place to stay plenty of shops, pubs, bars and restaurants in your doorstep. I will definitely return to this hotel when I come back to London.

"#Mini break"
mmmf290, 06 Septembre 2016

Modern quant hotel...good breakfast variety and very friendly staff, ideal for short stay. Plenty of shops and restaurants nearby. Very close to knightsbridge and london underground within walking distance.

"Nice big room and great location"
Charis H, 05 Septembre 2016

This hotel was clean and modern with loads of space which is rare. It's really close to Earls Court station and so easy to get places. There is a Marks and Spenser's on the corner and. Greggs for affordable eating and snacks. It felt safe and was a nice walk to the Natural History Museum. We stayed the previous two nights next door at the Lord Jim and this hotel was sooo much nicer. Great place to stay will sight seeing London.

"Good stay - staff very helpful"
LiquidMoon13, 29 Août 2016

Stayed here for work purposes in London. Staff were very helpful. The first night I arrived after midnight as my flight was badly delayed. The night staff were friendly and helpful. Only complaint was I had to request to move room at 3am after no sleep due to something buzzing at about 3 minute intervals in my room. Searched high and low and turned everything off but no idea what it was. Moved to a room across the hall and that was much better. Breakfast was very well made and to a high standard. Great friendly service too from the staff. The cleaner I met a few times on my way up and down the stairs and he was most pleasant. I was told at check in that even though I had booked via a third party site that all purchases at the hotel such as breakfast etc would earn me Reward points. I presented my card at checkout for my extras and was told the opposite that I was unable to get these... staff obviously unclear on what is correct on that one. Overall however a good stay in a lovely location and I definitely would return! :)

"London in 2 days"
realucfan, 27 Août 2016

The hotel is perfectly located to catch a cab or the subway to any/all locations you would want to visit. Front desk personnel were very helpful calling for taxis, getting us reservations, and answering questions. Location is on a very safe, quiet street within walking distance of restaurants & pubs. Rooms small, but clean.....not in room except to sleep!

"Modern "
Joaonico, 19 Août 2016

Great hotel for a small stay, everything looked recently renovated, we stay and a small double room with bathroom in third floor with nice view to the street, stayed for one night, everyone was nice and polite specially in the breakfast. Nice comfortable bed, big tv , hair dryer, iron, everything we needed with a bathtub.

"Very good experience"
Tonywarwick, 18 Août 2016

Used for one night while on business. Lovely welcome from the lady at reception and the room was immaculate with all the facilities. Breakfast was amazing with all the cooked items plus smoked fish, hams and cheeses. Great value and location and would happy recommend to the solo traveler or larger groups

"Very nice indeed"
dsl_falkirk, 13 Août 2016

The BW Boltons Hotel is a great choice. It is well placed for transport and restaurants. The rooms are spacious and well appointed. The staff are professional and very friendly. I would recommend this hotel to family and friends.

"Great Location"
lynn29lfc, 10 Août 2016

I stayed in this hotel on an overnight break to London. The hotel is a 2 minute walk away from Earls Court underground station. The location was superb; just off Earls Court Road which has plenty of pubs & restaurants and shops (convenience). The hotel room was comfortable & had everything we needed; although the carpets & curtains could do with a good clean. The breakfast had plenty of choice and all staff were friendly & helpful. I would definitely stay in this location again.

"Nice hotel, close to public transport"
Jesper T, 10 Août 2016

This is a modern hotel, with good rooms in bright colors and American furniture in the rooms. The rooms are a little bit small, but that is very common in London. The breakfast area serves a classic English breakfast and you get all you need for a good start on the day. There is public transport within 500 meters with easy access to the rest of the city.

"Coze hipster area"
aminozuur, 09 Août 2016

This hotel is located in a cosy hipster area. There are supermarkets, a McDonalds, KFC and Burger King all within 3 minutes of walking distance. The main street with all the shops is right around the corner, so you'll be close while you won't hear the noise at night. The rooms in this hotel are great, the AC is super silent and works awesome. It quickly cooled the room ice cold on the years hottest day in London when I was there, and without any noise. This AC detail is always very important to me :P. Will book again!

"A mixed bag"
DBS53, 06 Août 2016

The hotel is located very near the Earl's Court subway station and has several very good restaurants in the area. The room we had was beyond small, but we do not typically spend much time in our room, so it was ok for us. If you like a roomy space, then this will not work for you. Overall we found the area a bit dodgy and we would not stay in that area again.

"Perfect location and comfortable stay"
Phil D, 04 Août 2016

Arrived when the temperature in London was 33 degrees. Welcomed by friendly staff and the room had excellent air conditioning (a must given the heat!) The room was clean and comfortable with everything I needed for my business trip. The bed and bedding were exceptional. Breakfast was delicious and again the staff in the breakfast room were very friendly. Thank you for making this an enjoyable stay.

"Good location and breakfast, sufficiently comfortable room, no AC or wifi"
DrDaveyJones, 03 Août 2016

Pros: Good location near tube. Breakfast was very good (get a pot of hot chocolate). Room was small, even by European standards, but it was sufficiently comfortable. Friendly staff. Cons: the room had AC, but it didn't function. It was on and it tried putting out cool air, but couldn't--it needs to be repaired. I mentioned this to the front desk a few times, but to no avail. It was room 210--avoid if you can in the summer months. So I had to sleep with window open and blinds open to get just a bit of cool air in to take the edge of the heat off while sleeping. Helped a bit, but also let the light in at 5:30 every morning. Not good when jet lagged. In the end, the main reason for being at a hotel is to get some sleep. Didn't happen due to less than cool room and lots of early morning light. Of lesser importance, Wifi was out during my entire 6 day stay, although every day they did let me know they were working on it. I guess knowing that they were working on it was supposed to be of some consolation.

"Great location"
graykez1961, 29 Juillet 2016

Great staff and very good breakfast. Room was a bit small but expected. The lift was a challenge,very tiny and slow.Top location. Near station and buses. Plenty of restaurants you can walk to. It was only a ten minute walk to catch the big bus which takes you all around london.

"tourism visit in london"
Mohamed A, 23 Juillet 2016

the room is narrow the special good stuff in the reception are Tony and pascal and italian lady i do not rememmber her name there is a spot light off in my room it is expensive hotel regarding to the service . the staff generally is good and not bad and helpfull i like them they work in conscious

"perfecter short stay"
Marina M, 20 Juillet 2016

i stayed in a single room. hotel is quite small. location is good. just two min walk from Earl's Court tube station.room was small but clean and had a balcony. staff was friendly. breakfast is basic as in most London hotels for such price.

"The worst hotel. They caused me a financial loss"
????? ?, 20 Juillet 2016

I stayed in the Boltons Hotel London just for 1 night. And that stay has been the worst experience in business trip in my life. The price for single room was too high 260 GBP per night. The room was small, without a window, but clean. The "nightmare" began when I was going to make check out. A reception guy charged me 269 instead of 260 GBP. When I found it out I asked to reimburse me 9 GBP. What whould a client-oriented hotel employee do in such a situation? He would settle down the matter in the way that would be the most convenient for the customer. But that reception guy (unfortunately I didn't ask his name) refused to cancel the wrong transaction, he preferred to make a new transaction of 260 GBP from my card and make a refund of 269 GBP that meant that 269 GBP were blocked on my card account for 14 days. Despite my request of cancellation of the wrong transaction he blocked 2 amounts on my card account. He was very rude and unpolite, he was shouting "Do not be so silly, it is not a problem, it happens!". So the manipulation with my card and non-authorised transactions caused me a financial loss because of the different exchange rates for payment and refund (my card in another currency not in GBP). I have aplied to the hotel with the claim, for 3 days I have been asking about compensation of the loss caused by the fault of the hotel employee. I have sent the statement of my account showing the loss to the hotel but the hotel management seems to not care about the inconvenience and the loss they have brought to me. Not client-oriented hotel.

"Wonderful Staff That Doesn't Know The Definition Of Air Conditioning"
djr_nh, 18 Juillet 2016

I really liked this hotel. Every person on the staff, from the front desk, to housekeeping, to the dining room, was extremely friendly, helpful, and courteous. The room, a single, was very clean, including the almost new bathroom. I know that the size of rooms and bathrooms in England can be on the smaller size, and this was no exception. Making it worse is my size, which is kind of big. I have no complaints about the size of the room. I survived and liked the cleanliness, and comfy mattress and pillow. What I'll never understand though, is how these great people can look you in the eye and tell you that, as advertised, these rooms are air conditioned. Some rooms may be, because I went to London with friends, and they stayed in rooms that were "Lower Ground", and they found their rooms air conditioned to the other extreme, very cold, and they had to turn the temp up a bit. Another buddy and I had separate rooms on the second floor, and the "air conditioning" was nonexistent. Nothing. I asked the to check it out over and over again, and over and over again I was told that everything was good, and that basically, I was nuts. I wasn't alone. As I said, my buddy was in the next room, and he had no AC. The two couples I saw who were screaming at the front-desk clerk about trying three rooms with no luck regarding air conditioning, also let me know it wasn't me. One positive was that the windows opened, so at night the air from outside was cooling. (I worried about a visit from pigeons though.) Again, I was told that I was wrong by the nicest people. They truly seemed to be interested in helping the customer in just about anything, well, except air conditioning. They did give me a fan to use for the duration of my stay, and because the July weather in London during my stay was relatively cool, that fan sufficed to let me be in the room, and to let me have a decent night's sleep. If you stay here during the summer, you are better off on the lower floors, especially the below ground floors that I was told were cool and comfortable. The neighborhood is very nice, it is very near the Earl's Court tube station, and there are food stores to purchase water and goodies. The breakfast buffet is adequate, and the staff in the dining room went out of their way to make eating there a very nice experience. I really like this hotel, so much so that i do not like the "three" rating I gave it. The hotel is above average, but my rating has to be what it is because it was the air conditioned hotel that really wasn't air conditioned. Oh well.

"Good room, very good breakfast!"
Meggan M, 11 Juillet 2016

My friend and I stayed on the 2nd floor in a twin room June 9th-14th. We had twin beds, the room was a fair size for an old European building with a nice bathroom. It wasn't huge but there was great closet space to put our stuff for our stay and also great that there was an in-room safe. Cleaning was decent and we had no issues at all with noise. You need to ask for face-cloths but after doing so, they were always in our room each day. The breakfast was very good with a lot of good variety and amazing freshly made espresso and cappuccino each day. The girl who works during the week is very sweet and helpful. Check in is a hard stop so if you arrive early you likely won't get in but can leave your luggage so you can go out and explore. The hotel wi-fi is spotty during times when everyone is in their rooms such as in the evening/morning hours. The hotel helped arrange transport to and from the airport as well by private car so that was good to not have to worry about. Overall, we had a good stay at a decent rate and I would recommend the hotel as well as return.

"Avoid the LG1 room (basement)"
Olutyee, 09 Juillet 2016

The lower ground room was so tiny with a terrible wifi connection that practically didn't work. I booked two nights and I had to check out after a night and got a refund for the second day. The next room had a little boy that did not sleep until late in the morning and I had to stay awake as I practically could not sleep. cleaning could be better, I spent the night with a spider in the room.I wanted another room the next day and I was told there were no available rooms so I checked out. That tiny room should be used as a storage or given at a discount to whoever insist on sleeping In it after viewing it.

"Good breakfast service in a small hotel"
Shen_1986, 01 Juillet 2016

I stayed here two weeks ago for work. It is conveniently located within a short walk from Earl's Court tube station (Piccadilly, Central, District), and there are loads of similar hotels on the same road. The room is a bit small, but understandable as I assume converted from old Victorian terraces. The breakfast service was very good, with attentive staff and fresh food.

"An expensive hotel for little comfort"
GodBlessMali, 30 Juin 2016

I was rather disappointed by my stay at the Best Western Boltons Hotel in London which, in my opinion, was clearly NOT the best hotel. I don't know if the hotel was expensive because it's London, but it was definitely more expensive than the 5-star hotels I usually go to be it in China, Europe and USA. Not only was the price high, the room - which was on the "ground floor" was also very tiny, especially the bathroom. The bed was also very small both in length and width which was an issue for a tall person for me. I was planning on having a good breakfast every morning, but after spending 10£ the first morning, I decided not to go again the following one. While this was a buffet, there was really nothing justifying the price. This may be considered standard or even cheap for London standards though. Lastly, the WiFi was absolutely terrible. t kept switching between my internet and their WiFi which was definitely not convenient. I also had to ask for a new password every single day. The staff, however, were quite friendly and helpful! Unless you have money to spend, I would not necessarily want to recommend this hotel, but it may be a cheap one in that area. I would not be able to tell.

"Positively surprised"
EduIgle, 30 Juin 2016

We all know London's hotel offer is not the best the world as the rate you normally pay is higher than the level of the product and service you get, but in this case, both service and facilities were very nice. I was assigned a room in the basement which sounded strange when I was told about it upon arrival. Very quiet room and comfortable. Only "negative" thing is that due to my height, fitting under the shower was quite difficult as the bathroom had a vaulted ceiling. Staff was very friendly and helpfull. Locationwise, the subway station (Earls Court) is only 2 minutes walk from the hotel which makes it very convenient if you want to visit the city's main attractions. Definitelly a place I will consider for my next trips to London

"Unbeatable location"
Sarah J, 22 Juin 2016

We stayed here just for one night, I wish we had been able to stay longer! The staff were all very friendly and welcoming. The room was comfortable (family room - 1 double and 1 single), roomy, a little dark and no view, but you're probably not staying here to spend all your time in the room! We found the room quite hot - the heated towel rail was on in the bathroom and it was a sauna in there - but someone came very quickly to turn it off and it cooled down enough to be comfortable. The location is fabulous, a very short walk to Earls Court tube station on the Piccadilly line, which has step-free options (very handy when you have suitcases) and is a short ride to Heathrow and Central London. I will definitely be back next time I'm in London!

"Spring in London"
09031957, 15 Juin 2016

We stayed in room 207 which wasn't as comfortable as our room at a BW in Paris. The lighting is poor, lacked electrical outlets and the shower head spray was not up to par. The room in general was not up to American standards but we were comfortable and adjusted to the lack of luxuries we are accustomed to. The staff was friendly and we especially impressed with Louie G. He was funny and engaged in conversation with you and was very helpful. He is a genuine person and an asset to the property. Monica who cleaned our room was very gracious and left us special flavored tea bags and took care of our room nicely. The hotel is in an excellent location, 1 block from the tube station, pharmacies, currency exchange businesses, restaurants etc... The tube station was Earls Court, a very convenient station for connecting to other lines. We would consider staying at this location again. Cathy

"This place is a trap"
YET01, 12 Juin 2016

I booked a single room at the Best Western (basically because of the four stars). I received a room on the lower floor...very small and clearly not worth for a four star hotel. The furniture has seen better days and it all feels very old. The table really can not be used...very hard for a tall person to put the legs and knees under the table...completely useless. The Wifi is pretty slow, but usable but not very satisfying. The bed is very soft and uncomfortable for a tall person (besides the fact that the bed is very short). The overall experience is very poor...also the rooms are very clairaudient. Avoid this place...

"Definitely not a 4 star stay"
Babs1946, 09 Juin 2016

Along with 5 other friends we had booked 3 nights stay as we were attending the Chelsea Flower Show. The rooms that we were allocated were on what was described as the lower ground floor but which is actually the basement. One of the rooms was so small that you couldn't actually unpack as there was only a single wardrobe. The wall next to the window was infested with ants and the 2 occupants had to get moved on the second day. The lift is tiny just enough room for 2 and the corridors were narrow and often we were restricted by housekeeping staff with laundry bags etc. The breakfast room is small but the girls that were on duty there were very helpful and cheery. One of the receptionists was extremely rude and would benefit from a "customer care" course. We definitely would not return as it was not what we expected for the amount we paid

"Comfortable and convenient"
Kathleen B, 09 Juin 2016

This is my third summer vacation staying for a week at a time at the Boltons. The rooms are small which is typical for hotels in the Old Victorian row houses in Earles Court but they have been designed to include all the conveniences of a contempoRay hotel. Big plus it has an elevator and air conditioning. The location is do convenient to all that you will need. It's about a three minute walk from theThe Earles Court tube station to the Hotel which means you have access to all your favourite spots in London. Heathrow is on this line also so if your an international traveller this is very convenient access to Londons biggest airport. As you walk from Earles a Court Station you'll immediately notice that all the main service brands are right in the neighbourhood along with great little pubs and restaurants. As a comfort seeking traveller with a preference for a mid priced hotel, I couldn't ask for more.

"Fine People Throughout !!!"
dme327, 26 Mai 2016

First of all, "the people throughout the hotel were the finest". And, the breakfast was superb ! The location couldn't get much better. The elevator was little, but essential. The room was a tad bit small, but very clean and well appointed. The FREE WiFi was in your room and worked well. Essentially, the Boltons was an excellent choice.

"Little gem in an excellent location"
Tricia K, 25 Mai 2016

The hotel is in a quiet road just of the main road in Earls Court so very close to the tube station, shops and places to eat. Our twin room was on the lower ground, the room was rather small but had everything needed as was fine for the one night, it was spotlessly clean. The staff we very friendly and helpful, with a phone call once settled into the room to check if we needed anything further. When I mentioned the room size when we checked out the receptionist showed me some of the other rooms which were unoccupied at the time which were bigger. We had booked through a hotel agency I got the feeling that if you book direct with the hotel you get the better rooms.

"Great location near Earl's Court station"
tumppis, 24 Mai 2016

The hotel has been recently renovated and in nice condition. Apart from the fact that there is a noticeable draft from the window even in mid-May. Considering the bed is next to the window during window this would be very uncomfortable. And unsurprisingly even when you consider this is the country that invented the steam engine getting hot water from shower takes ages. Single room is very small. For example opening a normal suitcase is possible in only one place and there it blocks either bathroom or hallway door. The bed is also very small. I am 180 cm (5 feet 11 inches) and I doubt that anybody taller than me could sleep in it. Loaning a plug adaptor costs more than a new adaptor from a shop. Sadly I found this out when checking out. The info folder tells about the possibility of a lending one and need for a deposit but not that there is a fee for it. Neither did the front desk person lending me the unit. I personally think that not telling prices for services that could be free (I have loaned many things in hotels for no payment including adaptors) is either sign of incompetence or dishonesty. Others, of course, may disagree.

"Good hotel"
Andes C, 20 Mai 2016

Good location, only 5 minutes walk to subway station. Impressive on the breakfast, staffs are friendly, rooms are clean but too small, elevator only fits two people without luggage and no fridge in room.

"Excellent location and good value for money"
Ann W, 16 Mai 2016

Safe clean and friendly..some of the rooms are quite small, normal for this type of London hotel, but the prices are lowwe than other areas...but its a few steps from Earls Court tube which is rhe gateway to everywhere.

"great stay"
liesbeth3011, 13 Mai 2016

*hotel is just renovated, they're still painting the reception. *Very helpful en friendly staff *room was good,small but okay, not much closet space. * I read from an other review about slamming doors and he was right, the doors slam very hard when they close *breakfast was basic but good *great wifi *close to the underground

"Did what it said on tin"
RachMound, 05 Mai 2016

Great little hotel just of the main high street in Earl's Court. 10 mins on tube to west end & across the road from a couple of great pubs ( delicious puds) rooms clean & quiet , not huge but we were only sleeping there so didn't matter. Perfect for Kensington museums & Earl's Court. Worth the £98 we paid for a Saturday night & will visit again

"Good short break hotel in London"
margben, 03 Mai 2016

Good location very close to Earls Court tube station on quiet side road off Earls Court Road. Clean and quiet. Bedroom a good size for this type of London hotel,comfortable bed, bathroom clean and large enough. Good buffet breakfast. Pleasant and helpful staff.

"Quiet back street Hotel"
SteveCrop, 02 Mai 2016

Don't let the fact that this Hotel is off the beaten track fool you. It has quality accommodations and is literally 5 minutes walk (or less) from Earl's Court Tube Station. This gives great access to Central London. Walking distance to the Olympia for Conferences. Only gripe: daily renewal of Internet access at front desk.

"Very good hotel in Earls Court"
Wolfgang G, 28 Avril 2016

Great stay at the BW Boltons Hotel in London. Very nice hotel and friendly staff. The Hotel is in a good location in Earls Court. Outside steps where being replaced when i arrived but workmen where very helpful and friendly.

"Small"
Luana H, 25 Avril 2016

This is not a 4 star hotel. Rooms are very small. Bathroom is small. Restaurant is limited and also small. Limited seating. Buffet breakfast they brought out little portions at a time. So, always running out of food with people waiting. After a day of sightseeing going back to hotel finding no clean towels. Bedroom wasn't serviced until 5 pm. Location good not far from Earl Court train. Internet slow. Staff friendly. Beds very comfortable.

"Good standard clean hotel"
BillCRochdale, 25 Avril 2016

Pleasant rooms, that have obviously had a refit recently. The staff were very friendly and it has easy access to all amenities. The Wifi has a strong signal.. There is a small reception area and I believe a bar a t the back

"Small hotel with small rooms!"
SazB14, 22 Avril 2016

Although the hotel is located close to the Earls court tube station in a good street, it does have a coupe of negatives in that the rooms are incredibly small and the doors to guest rooms are heavy and bang alot when they are closed! If I were to stay again, I would definitely request a room on an upper level and facing the street, where the windows tend to be larger and the rooms lighter.

"Best location, lovely staff, comfy room"
kwunmanus, 13 Avril 2016

Helpful staff which are always there for you 24 hours. Daily clean room with high security and awesome hotel breakfasts I have ever had! Just 2 minutes on foot from the busy tube station. Good for people who love walking since it takes just a short walk to the central of London.

"Never heard so many doors slam in all my life."
j0hn3939, 13 Avril 2016

Bang Bang Bang. I've never heard so many doors bang in all my life. I actually laughed at this. If I didn't laugh I would have cried. The rooms in this hotel are small and pokey. Maybe it could be London, but very cramped. Hallways are narrow. The cleaners leave there laundry bags in the hallway during the day whilst they service the rooms. I don't know, but overall I felt like we were staying in a shoe box. Everyday you have to get a new wifi password from the front desk which is also annoying.

"room size is good enought."
Gosia S, 13 Avril 2016

The rooms are really nice and clean, perfect for long stay you can fell there like in home. Wonderful staff, very helpful. Location of the hotel good also. Next to Earls court underground station (around 2 min walk).

"The cleaning was under par"
Jesper J, 11 Avril 2016

Small rooms and the cleaning was not that good. The location is good - close to Earl's Court Underground. A lot of noise in the room as well as blinking detectors in the ceiling - not good for the sleep.

"Lovely hotel but poor service"
alayne-ireland, 11 Avril 2016

Unfortunately, central reservations had accidentally cancelled our booking and so this needed to be reinstated upon arrival. The staff left me to do this myself and they were very unfriendly in general. Otherwise, lovely room, great breakfast.

"I like this place very much"
Mister_Jacques, 09 Avril 2016

I have stayed in many hotels and I like this one. It can be expensive depending in which days you choose to stay because of variable room rates, but it is a friendly clean hotel and very conveniently placed. The staff are very pleasant and helpful. Very nice breakfast and coffee is good. It is not a fancy place, the rooms are not very big, but big enough. I have been back (business) many times. They have excellent free broadband.The shower /toilet is clean and works well.

"Emma"
Emma W, 28 Mars 2016

Perfect hotel, wonderful stuff. Great location! Next to earls court station ( picadilly lane and district line). Everything what you need you can find in this hotel. Rooms are clean and nice. For sure i will come back.

"The Suberb place to stay in London!"
tapaninurminen, 19 Mars 2016

This little hotel has a convenient location just a few minutes from the center of London.. The hotel locates on a peaceful street and right on the neighborhood of a underground station. You can feel a great atmosphere and hospitality from the crew of hotel and the breakfast buffet is delicious and multifaceted. The rooms are very clean and the Wi-Fi works fine and fast all aroud the hotel. Just 10+ for this hotel and its´ crew!!

"Celebration"
josi L, 19 Mars 2016

This was for a family of five the bedroom for the kids was great in the basement but great room very pleased. However, our room was not kept to up to standard not. Bothered that the room was also in the basement it was very untidy sheets and hair on them torn the walls scrubbed needs painting so a bit of TLC is needed location is great. So disappointed that as a western it lets it down.

"Short stay"
J.p. C, 13 Mars 2016

Very friendly and helpful staff. Nice room, even if it was in the attic. Very clean and well presented. Bathroom small but everything necessary was there and worked. Nice breakfast with food constantly replenished and helpful staff. No bar or lounge.

"First Experience with a London Hotel"
Lisa A, 12 Mars 2016

This hotel was in older, converted buildings and the room was smaller than I expected. We required two beds and there were two beds: a queen and a single bed, with a desk and desk chair, wardrobe and two small bedside tables and a suitcase stand. There was almost no room to walk around. The bathroom was small, but new fixtures. The beds were not very comfortable for me. This is my first London hotel chosen for more reasonable rates, so this may be standard for this price range. The towels were very nice. Did not pay to eat breakfast here. Internet was adequate, but needed a new code daily. The location was easily accessible to Earl's Court Tube Station and the trip from Heathrow was very easy. There were a few restaurants in the area around the tube station, but we were mostly out in other places. I found it difficult to know what hotel to chose that didn't cost an arm and leg that was close to the tube and this fit that bill. I di not want to pay a lot more for a hotel room and this worked well for our stay.

"One of the best"
Chris S, 11 Mars 2016

If you like Best Westerns and your going to London you wont do any better than this hotel. Great Location, great staff I really enjoyed our stay here. It is within easy reach of everywhere by tube and is only about a 100m from the tube station.

"Great overall experience"
budapest4, 10 Mars 2016

This hotel is greatly located as others have mentioned. The interior is great, modern. The room is nicely furnished, has all necessary things, safe working etc. The best part is the breakfast: rich, wide variety of cold and hot food, nicely prepped, high quality and with a cheerful English server. The other great part is the bathroom: very high quality, immaculate experience. The bedroom size is rather small, I stayed for 1 night as a single traveller, but would find it small for longer stays. Funny but they have a special, call them directly and get 10% off, tried, works.

"Recommended "
Stel R, 05 Mars 2016

3 night stay was perfect, good sized room, quiet and well thought out, and appreciated being able to open the window, good breakfast, lovely staff, very short walk to tube and Piccadilly line and so reasonable I shall return. We wanted to leave the staff a tip but there was no box at reception.

"Needs an overall!"
TCW2013, 04 Mars 2016

I stayed for one night as over in London for work. Even though the hotel was quite empty, and even the staff aknowledged that, I was given a room the size of a shoebox. Nevertheless it was cheerfully furnished , however the carpet was badly stained which made me wary about being barefooted and the net curtains pretty dirty. The bathroom was tiny but had all the necessary bits , though it was impossible to wash ones face as the design of the tall arched tap did not allow for a face to be washed above the sink. The floor of the tiny bathroom also in serious need for a revamp!...The staff were friendly and accomodating but the breakfast a little too simple. I got the room on a special offer so a bit cheaper than usual price and it certainly would not be worth the full price. It did the job but lacks character.

"Loved it."
Kayleigh O, 25 Février 2016

Just checked out of the hotel. Me and my partner spent 3 nights here and although the rooms are small the service is fantastic. Our room was cleaned daily to a high standard. The dark haired receptionist was beyond helpful with anything we needed. (Sorry I can't remember her name) the blonde receptionist was a little grumpy but maybe it was from working night shifts. The breakfast was really nice with plenty of choice. Overall we had a fantastic time in London the hotel was close to everywhere we wanted to go. We will definitely be back.

"Great location"
Craftmadmum, 21 Février 2016

Fantastic location near Earls Court Tube with m and s Simply Food on the corner. I was given a good size room which looked recently refurbished, the bathroom was smashing. I didn't have breakfast at the hotel so can't comment on that but overall this was fine for a nights stay.

"A bit worn but definitely worth it"
martin l, 18 Février 2016

As others have noted, the hotel is a bit weatherbeaten (it reminds me of the sort of modest hotel my aunt would have stayed in when coming to London for a weekend from Poole for a few days of theatre). But for the price, everything is there (except for a minibar in the room) and the continental breakfast was well worth the 6,50 pounds. The location is perfect, a block from Earls Court Tube and the 74 Bus which runs between Marble Arch and Putney (going by Knightsbridge, the South Kensington Museums and Pimlico)

"SMALL ROOMS BUT GOOD LOCATION"
bifrons, 15 Février 2016

This was just a 1 night stay, I did not even have breakfast. I can only comment on the reception and physical condition of the place. The location is excellent, less than 100 metres from Earls Court tube, with easy access to vast parts of London and plentiful local facilities. The reception staff were very helpful and efficient. The reception area was well looked after and reasonably sized to cope with a rush of check ins or outs. Everything in the bedroom was comfortable, to a good standard and well maintained. It was however way too small to have been adequate for a couple with luggage or for longer stays.

"Bijoux but brilliant!!"
bexxybritish, 10 Février 2016

Great little hotel. Absolutely fantastic staff. The receptionist Ieva was exceptional, a credit to the hotel. Room was bijoux, but very clean, the bed was so comfy. It was in an ideal location. A 3 minute walk if that from the underground station. Great breakfast in the morning. Will use this as a base every time I come to London!!

"Good price / quality"
Alex C, 01 Février 2016

London is expensive, so a room with breakfast for 100€ a night is a pretty good deal. The room and hotel was fine, but the mattress was terrible. They obviously are making improvements to the place, but the bed that feels more like a hammock is not acceptable.

"Great -Top"
817Ana, 20 Janvier 2016

They arrange everything i need for me and for my both child. We stayed on family room and it was clean and everyone was very nice. The breakfast was very complete. The localization of the Hotel is perfect, because we have the underground and Bus stops right in the corner. Many stores and restaurants nearby.

"Lovely hotel"
SJKF89, 17 Janvier 2016

Have stayed here twice now and it's a lovely little hotel located on a surprisingly quiet street just around the corner from Earl's Court. The rooms are very nice, clean and comfortable with a modern decor. Would definitely recommend.

"Faultless Experiance"
Z9532BEmartinw, 09 Janvier 2016

I would highly recommend this hotel to anyone staying in London. Great location being 2 minutes from the underground. Wonderful staff who really do care. Bedroom large enough and more than sufficient.

"Second visit: needs work, value diminished"
srs-seattle, 27 Décembre 2015

We stayed two years ago and loved the place. But this autumn, duct tape on the carpet and broken tile made it feel shabby all over. We had also lucked out with a full bathtub in 2013, and I can tell you that the elbow-unfriendly glass shower cylinder is a pretty poor substitute. ASK if there is any room choice as you check in; the rooms are incredibly varied and bath v. shower, basement v. upstairs may make a huge difference in experience. Is the location divine? Yes. Was it clean and generally pleasant? Yes. (And would I stay again? Absolutely...if guaranteed a tub.) But it is interesting to see it's still being billed as a four-star hotel. It is not and has never been anything other than three-star; please don't pay more than that's worth to you. And it's a weak 3* assuming the flooring is still an issue. It currently offers nothing superior to the nearby Premier Inns.

"Won't be back. Too Warm. Poor Customer Service. "
HighStandardsBelfast, 25 Décembre 2015

I stayed here for just the one night and one was enough. The room was very small, not really an issue since I only really returned to the room to sleep. The main problem was the heat in the room. It was unbearable throughout the night. I played with the air conditioning controls but it didn't get any better. I tried to open the 2 windows but only one would open. When I complained to the front desk staff he admitted that the control in the room didn't have any affect on the cooling. He then said that he was new and didn't know how to fix it. After 10 minutes he called me back to say he had got it working. Finally, the room started to cool. It is simply not acceptable to have air conditioning controls in a room that suggest to the guest that they have control over the temperature in the room when the opposite is the case. There wasn't even a notice to inform guests to contact reception for cooling. I raised this with the front desk when I was checking out and all they offered was a discount the next time I booked. Unacceptable. I won't be back here or to any Best Western hotel in the future and Best Western have been removed from our approved list of hotel providers.

"Did its job!"
katie96, 22 Décembre 2015

Arrived to the hotel 1 hour before the usual check in time, and politely got given the key to the room without to issues. Lady at the desk also gave us the wi-fi codes without us having to ask which was great,Very nice, standard room, and as reviews say, very small. The size of the room was never an issue, the room was only to sleep in and room was not a problem for the two of us. Very modern hotel with a powerful shower which was very easy to control and get the right temperature. Had TV in the room with standard channels which also worked fine. Only issue I had with our stay was that the heating/ air conditioning in our room did not work and it was a very hot sleep! However, for a one night stay it was bearable, if we stayed longer it would be something I would ask about to the employees who work there. The hotel also provided good telephone service, a few days before our stay we changed our room arrangement and they sorted it with no problem and free of charge. Location of the hotel is perfect, its situated in Earls Court which has lots of bars, pubs and restaurants nearby, at most a 2 minute walk, as well as Earls Court Station being 2 minute away and a Tesco only a 10 minute walk away. Would stay again as very convinient for our weekend away.

"No frills"
Viviaaan, 20 Décembre 2015

Had a 2-night stay here for my sister to explore London before our flight to somewhere else. Very good location, only a few minutes' walk to the right from Earl's Court tube station, which can be easily reached from Heathrow with the Piccadilly line. Very much a no-frills place; tiny lift, tiny room, tiny bathroom. There wasn't much space to stand after opening up two suitcases, the hairdryer gave out a burning smell and the complimentary wifi wasn't very reliable. But we knew we were going to be out most of the time anyway and had only wanted a place relatively near to the city area and without an exorbitant price tag so it worked just fine.

"Good location .....but very small rooms"
20legend1999, 11 Décembre 2015

Stayed at The Boltons for two nights in mid November. On the negative side... The rooms (or at least our room) was probably the smallest hotel room we've ever stayed in London in the past 20 years! It was impossible to sit on the toilet and face forward without coming into contact with the extremely hot radiator/towel rail! The 'hot' breakfast was barely warm - an issue noted by previous guests. On the positive side... The hotel is short walk from Earls Court underground station. There are a number of restaurants, bars and pubs within walking distance. The hotel is very clean. The staff are friendly and extremely helpful. The room décor and appointment is very smart and modem There's free wifi. The acid test - would we stay here again....? Yes - but only with the guarantee of a room of sufficient size that it wouldn't inflict life threatening injuries on a swung cat.

"OK hotel, but had some issues"
Marc9803, 04 Décembre 2015

PROS: Well located, good front office staff and decent rooms. CONS: The air conditioning in the room doesn't work; no tv channels were working; one pillow had blood stains and another hair on it; internet was bad, even if using the internet cable provided on the desk. I give this hotel a 3.5 out of 5 stars.

"Motel-like, basement rooms, heating problems"
dorbetts, 30 Novembre 2015

It's one of those cheap motels located next to the train station, except that this comes with branding. I got a discounted rate, and was shown by room in the basement. If you're out to enjoy a good time in London, this would surely spoil the mood because it's got a motel vibe to it. Heating issues made the rooms intolerably cold during winter, with unresponsive staff who couldn't fix the issue within my 2-day stay.

"Ridiculous and unnecessary"
Zannek, 20 Novembre 2015

After rejecting the first room offered as there was no natural light I was at first happy with the second room, which was clean and well presented. However it was impractical....... the wardrobe door opened onto the side of the desk rather than into the room, and the tea tray, which had an integrated base for the kettle, had to be placed on the floor in order to reach a power socket - and that meant either under the desk or where it was a trip hazard! The wifi was unreliable and slow - a particular irritation when I wanted to do some work. There is no restaurant in the hotel, but there is an 'in room dining' menu. This was bizarre. Firstly, the prices are misleading, as there is an additional £3 tray charge. However as there is no option other than to have the food in your room they should just integrate this with the prices. Having ordered, the food (a sandwich meal deal) took well over an hour to arrive and was delivered by a motorcycle courier to the bedroom!!! I was also surprised to have to pay him directly having given my credit card details at reception for 'extras' -pointless when there are no 'extras' to be had. To add insult to injury the crisps were missing from the 'deal' in the cardboard box! Breakfast on my first morning was a farce. The breakfast room was full of people waiting at just after 7am - and a harassed girl was trying to lay out the food around us. Strangely the hot food was on display under heat lamps, but without plates or serving utensils. It took until 7.30 before anyone got to be served and by then the hot food was cold and they still hadn't managed to find any butter/spread. I had to leave to get to the office before my tea had arrived. I didn't bother on the second morning (despite having paid for breakfast) and checked out early. Under no circumstances can this be considered a 4 star hotel. That said, the place is very clean and the staff are actually very nice and try to be helpful.

"Nice hotel, nice location"
Rebecca W, 12 Novembre 2015

The Bolton's was a very nice, clean hotel located beside Earl's Court a main London tube station making it very easy to travel around the city . It is less than a 15min tube ride to get to many of the main attractions in London. It is also situated in a very nice neighbourhood with many restaurants and shops if your not interested in going into downtown London.

"A bit dingy"
Michael J, 10 Novembre 2015

Its location is good but the rooms are small and pokey. If the price is right and you just want to put your head down then this could work for you. I wouldn't pay more than £60 personally. The front of house staff were friendly enough.

"Misleading Property Description, Lousy Hotel"
JJOnline, 09 Novembre 2015

I stayed recently at this hotel. They should be censured for false advertising. They have listed themselves as a four star hotel on all of the major distribution sites, and also on this site, but they are not. By their own admission they are a 3 star hotel. I would never have booked with them had I known they were actually a three star property. Second, they call themselves "The Boltons" implication being that they are near or in the Boltons. They are not. They are next door to the Earls Court Tube Station. The prices I paid for my room were 4-star room prices, not 3 star prices. And in truth, everything about the hotel was 3 star. My room was tiny. The double bed was jammed up against the wall on one side. With a suitcase on the suitcase rack in the small space between door and bed on the other side, it was not possible to open the door all the way. There is no fridge in the room or minibar. The TV was small. The internet service, though free, was of very poor quality--weak signal, slow, and many dropouts. Front desk "service" is non-existent. The bathroom was small and not functional…there was no counter space to speak of to put toiletries, so they either went on the loo lid or under the avant-garde round sink bowl. The quality of room cleaning was the only positive, as the cleaning staff did a pretty good job, though the room's general cleanliness was not perfect, this was more that some of the installations were less than pristine. Overall, for the money, the hotel was very poor value indeed. For the apparent dishonesty in their star rating, I see a deliberate attempt to mislead consumers. Avoid this place.

"Well Located"
Michael B, 08 Novembre 2015

This hotel is well located on a quite street just round the corner from the tube and a host of restaurants, shops coffee houses. Good base for shopping trips. Other than that, the hotel is basic, clean and the staff friendly. I would not want to spent too much time in the hotel but good as a base and somewhere to crash in the evening.

"Stay Somewhere Else"
ChardanEh, 30 Octobre 2015

The "shoebox" sized room was pricey, uncomfortable but surprisingly clean. The hotel's management non-caring attitude towards their guests and staff soured our stay at this particular property. Being locked out of our room late Friday night due to a faulty lock mechanism, the inexperienced staff member was unable to contact management to mutually rectify the situation. When finally addressed with the manager" Laura", three days later, she didn't seem to care responding "these things happen". 50% refund of a one night stay was painfully negotiated as compensation.......TOTALLY UNACCEPTABLE. Oh, forgot to mention, no ice machine or refrigerators in your room to keep your beverages cold. Do yourself a favour and stay somewhere else.

"Good hotel near Earl's Court"
Philipp H, 29 Octobre 2015

I stayed at the Best Western hotel for three nights and can't find much to complain about. The hotel is located in a lovely neighbourhood and very close to Earl's Court underground station. My room was quite small but very tidy. For only one person it was just right. For two guests it would have been a bit cramped. The breakfast was very tasty and the staff was really friendly and helpful. All in all, I can recommend staying at this hotel.

"Very good value in great position"
number-42, 25 Octobre 2015

Very clean, affordable and very near Earls Court station. Wifi worked, shower good, would definitely choose this hotel again. The room was small but it had everything required and the bed was comfortable. A good find and easy to get into central London.

"Noisy room, brutal bed."
jonp129, 23 Octobre 2015

We spent 2 nights in room LG16. The room was clean and the staff were friendly. The bed was HORRIBLE. It was brutally soft and was actually on an angle where my feet were higher than my head. This room is located directly under the lobby and the sounds of the wooden stool the receptionist uses woke me up several times as it slid across the tile floor. Further, as people were checking out early in the morning the sounds of them dragging their luggage on the floor also woke me up. Overpriced (though I guess that's the norm for London) and the bathroom was cramped.

"Not a good stay"
John L, 18 Octobre 2015

Kept awake most of the night from street noise, single glazed windows with no catches. Carpets threadbare, room very small and generally this hotel is very tired. Very disappointed and would not stay here again

"Moldy and Stained"
rockladyNewHampshire, 15 Octobre 2015

Spent 4 nights here end of Sept. Should have moved after first night. Old, peeling paint, moldy bathroom, stained carpet, noisy. Heard car alarms and someone banging around in the trash all night. Horrible breakfast that came with the room. Front desk staff was not friendly at all. Such a small elevator two people and two suitcases didnt fit. Stay somewhere else! There are several within a block much better!

"Good position,friendly and helpful staff -rooms need refurbishing."
Derek H, 13 Octobre 2015

We have stayed in Earl's Court many times previously because of it's central location.This boutique hotel offers a great location and friendly and helpful staff and a reasonable breakfast.However,the rooms(which are reasonably sized)do need some refurbishment.This in no way detracted from our stay here and we would look at staying again in the future if some room redecorating is carried out.200 metres to shops and restaurants,300 metres to the Underground.

"Great staff, poor facilities"
Margaret H, 11 Octobre 2015

The positives of the stay were the staff who, without exception were professional and courteous and the location which was central and easily accessible by both road and tube. Unfortunately these were the only positives as the facilities were beyond small. The only elevator was too small for even one normal sized adult with a small suitcase. The room which was £180.00 per night was sold as a double however the only way two people fitted in was if one stay on the bed whilst the other stood in the only free floor space which was at best 1m square. There was nowhere to store a suitcase. Although they provided a desk with a hairdryer there was no mirror, the only mirror outside of the bathroom was at the entrance.The bathroom was so small it was impossible to use the toilet with the door closed. The shower was a corner unit into which an adult could stand but not turn or bend!! The 'double bed' was about 3 inches from the outside wall on one side, consequently the only way to get out in the night was to climb over your sleeping partner or slither to the end of the bed!!! The bed was at least clean however the room walls were dirty and chipped and the carpet needed cleaning. The breakfast, included in the room rate was extremely poor both in quality and environment. the hot buffet was cold, only toaster broken although still used, needs to go back to Dualit as it is making warm bread not toast and room so cramped that people worked around each other like blocks on a rubic cube!! As there wasn't enough crockery diners had to wait whilst the staff hand washed the crockery in what was a very small and dirty kitchen. Overall this hotel was poor value and uncomfortable and should be avoided if at all possible. I would suggest Best Western spend some money on it as it is an extremely poor advertisement for the group.

"Extremely tight quarters and dirty carpet"
TheatreAndTravelFan, 06 Octobre 2015

I didn't have a bad experience overall at this property, but I have been to London many times, and I know lodgings are cramped, but at this hotel it's actually difficult to maneuver one large suitcase. The elevator only fits one person at a time. A purse and one or two shopping bags would work, but no more. It's that tight. The hallway also made it incredibly difficult for me to walk alongside my spinner luggage. The rooms are also very tight, and oddly shaped depending on the location on each floor. However the beds seemed clean and everything provided worked as it should. If you like your mattresses firm, then these beds are not for you. Not comfortable. Could someone have cleaned the carpet? It was stained everywhere. I doubt it was ever vacuumed while I was there, and I was there for several days. The best part was the bathroom, which was clearly upgraded compared to many other similar hotels I've stayed in. The sink however was hard to use because of the way the faucets were built in... so tasks like washing your face become a bit of a hassle. You'll make a mess. There isn't really any housekeeping staff past the afternoon hours, and the person who staffs the front desk has to run up and bring supplies if you need them. The full English breakfast was great and plentiful. Staff was very friendly. I think they really adjusted the breakfast service after all the negative reviews that came in over the past year, because I had a very pleasant experience. The tables accommodate couples, so this is not an easy place to eat at if you have a family. In fact I would not suggest this property at all if you have a family. Try to get a room on the top floor, so you can actually sleep at night. You'll still hear doors being slammed shut along the hallway, but almost all similar hotels have no soundproofing. MOST IMPORTANTLY: You won't be able to check in until 2pm. You won't get a room even if you show up at 1:30pm. It has to be 2pm. They're very strict about this and it's incredibly inconvenient when you've come off an early morning flight. Wifi is fine. Can be quite spotty at times, but it does the job for email and a few minutes on social media. Location is excellent. That whole area has restaurants and shops and grocery stores and the Earl's Court Underground, which is a two minute walk from the hotel.

"Brilliant stay"
Jill B, 05 Octobre 2015

Great location. There was a good breakfast, the staff were friendly and helpful. Rooms were roomy enough (considering it's in London!) and clean. The location would be hard to beat as it's a three minute walk from Earls Court Tube Station, which has wheelchair access, and there are planty of food shops nearby. We have already recommended this hotel to friends.

"family vacation"
jdl56, 03 Octobre 2015

The hotel location is very good--close to tube station and restaurants. The room was always clean. We were in a family room that was supposed to have a king-sized bed and a twin. The "king-sized" bed was a queen-sized bed which was fine except that it was uncomfortable as it sagged in the middle. We also had to ask everyday for hand towels. The bath towels were quite large which was nice. The bathroom cups were plastic disposable but we had to ask for new each day. The lobby really could use an update; even just new chairs would help.

"Good location tiny but comfortable room "
ADBury, 03 Octobre 2015

I stayed for one night whilst in business in London. The hotel is ideally located for Earls Court Tube station. It was probably the smallest hotel room I have ever stayed in but then it was a single room. The room was very clean and had a fantastic bathroom with a great shower albeit about the size of your average wardrobe. The bed was very comfy and I slept well. Not bad for £84 given the location. Had a cracking meal in the pub opposite the station this I can recommend

"Disappointed"
1188STARKEY, 28 Septembre 2015

The hotel is in a very good location. The tube station is just a short walk away. The breakfasts were good and there was lots of variety. I was disappointed with the room we stayed in. The size of the room should have been a single not a double. It was just too small for two people with luggage. The cleanliness was not as I had hoped. We booked this stay well in advance of our arrival and were committed to staying there when we arrived in London. I would not stay here again.

"Great Location, Poor Customer Service"
Kirkie, 25 Septembre 2015

Right I will start with the POSITIVE(s) and that is the location. The hotel is located just around the corner from Earls Court Tube Station and the surrounding area is littered with restaurants, pubs and shops. The hotel is clean! Now onto the NEGATIVE(s)...We booked the hotel via Best Western in July and the reason for the stay was to celebrate a Wedding Anniversary. I asked if the hotel could do anything and it was suggested a room upgrade or generally something nice. This was never adhered to or even mentioned. I had written proof of this and the receptionist wasn't bothered. As we walked up the stairs nearly everyone had brown tape on them due them being that threadbare. Our room was 205 and when we first entered I thought I had got the broom cupboard. The room was very small and that small we only had one bedside table as the bed was pushed up against the wall. The wardrobe door wouldn't open properly due to the main door mechanism. To walk around the remaining side of the bed you had to sidestep due to it being that close to the desk. When we went down for breakfast and were asked what room we where in I jokingly said, "The broom cupboard on the second floor" The girl then said, "That will be room 205 then!!" Breakfast is served in a very small room and the food is very cold and not much of a selection. After a call to Best Western we were moved to another room on our second night which was a lot bigger and we had no complaints with that room. The staff on reception are very ignorant, they never smile and never acknowledge people, they never even Thanked us as we left.

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