Mornington London Kensington, BW Premier Collection

We stayed in room 4B (floor below reception). Room is tiny, not suitable for a double. It had a damp musty smell to the and was full of tiny midge type flies (not come in through windows as they don't open). 3 windows but looking into brick walls, so no view. Rituals Shower gel had been watered down that much it was practically water. Saying that the decor of the rooms and hotel was modern and breakfast was amazing. Would stay again but not in the rooms below the reception.

I recently had a two night stay at this hotel with my daughter. I wouldn't hesitate to book here again next time I visit London. It is perfectly situated, moments away from Earl's Court station but tucked down a quiet but elegant side street. The hotel is spotless, staff very helpful and polite and the room we had was more than adequate for our needs. I want to make a special mention of the beds, because mine was the most comfortable I have ever had in a hotel. The breakfast was more than I expected, with a choice of continental or cooked. Both, if you want! All in all, no complaints at all, I thoroughly enjoyed my stay and hope to be back in the future.

I chose this hotel because air conditioning was advertised, so it was disappointing to arrive and find that the AC in my room was not working. I reported the issue immediately and was assured it would be fixed that evening, but unfortunately it wasn't, resulting in an uncomfortable first night. After reading other guest reviews, I discovered that AC problems had been mentioned before, which left me questioning whether my concerns were taken as seriously as they should have been. To the hotel's credit, the staff were polite and made efforts to improve the situation, including offering a complimentary breakfast, a late check-out, and a room swap for my second night. The replacement room was much more comfortable, and my experience improved considerably. However, I was disappointed by the conflicting information regarding compensation. I was initially given the impression by the night receptionist that the first night's stay would be fully refunded due to the lack of the advertised facility, but this later changed to an offer of 50% of the first night's room rate by the manager. The inconsistent communication created confusion and left me feeling that expectations had not been managed clearly. Even after escalating the matter to the Operations Director, the issue was not resolved to my satisfaction. Overall, while I appreciated the staff's courtesy and the improved second night, the absence of the advertised air conditioning and the mixed messages regarding compensation significantly detracted from my stay.

- Location: very close to the metro with good connections, plus supermarket, restaurants and pubs nearby. - Breakfast: delicious and a great start to the day (arrive early — it gets busy). Not liked - Bathroom is very small; washing your face can leave your feet wet. Shower is small but functional for an average person. - Faily clean; Two of four pillowcases smelled strange; we had the sheets changed but the replacement had a similar faint smell — possibly a scent we didn't like. - There is no noise perturbing the sleep; maybe only the cleaning personall when doing their work

There were some good points with the highlight being breakfast but quite simply to pay what we did for a two night stay and have no air conditioning and not be able to sleep or get ready in the room without melting was certainly the recipe for a terrible experience. We were offered a couple of complimentary drinks to make up for it but quite frankly that wasn't sufficient to compensate us for our experience. When talking about value for money and reasonable price for what we had to put up with a suitable compensation should have been offered. I would not recommend this hotel to anyone based on this experience.

Great location in a quiet street off the main road but near the station shops and restaurants . Problem with check in as I didn't have the card used to pay in full - took ages to sort out. given a basement room with non- opening, Obscured window which we rejected and accepted a room with faulty Ac but a fan and large window which was great. Breakfast choices, food and services excellent except a £3 charge for water on menu - but orange juice included.

Dreadful experience here last week, booked 2 double rooms months in advance through travel agents, when we arrived, we were told it was 2 single rooms that were booked. We landed in the middle of a heatwave & the single rooms had no working air-conditioning. We complained about this and the next day we were offered what could only be described as 2 prison cells with working air con, but no toilet paper or kettle. Every other guest seemed to be complaining about no air-conditioning or some other issue. The hotel is way too far away from the major tourist attractions located in Westminster & ubers were costing us £40+ each way each time. Please do your research before booking this hotel as a first time visitor to london.

Excellent stay from start to finish. Staff are very welcoming and very helpful. Our twin room was comfortable and clean with nice Rituals toiletries and big fluffy towels. We also had air conditioning which was an absolute blessing so we slept very well on both nights. A good variety at breakfast with continental or cooked options. All very tasty. The location is great, just 2 minutes walk from the station. I look forward to staying again.

Fantastic location, with the metro a 2 min walk away and bikes a 5 min walk away. I felt safe and enjoyed the neighbourhood which we were in. The staff were helpful and friendly and even held our luggage for us ! The building itself was clean and chic ( not to mention it smelt gorgeous ) for such a busy area it was so quiet and I could sleep comfortably with the window open all night. Breakfast was yummy and excellent service even though it was super busy. We were staying in an executive double and to our surprise it was much larger than we expected it to be. Brilliant value for money. Overall, the whole stay was superb and we would definitely stay here again. Hopefully that is soon ! :) I left a review on booking.com but I forgot to write one here. That's why there is a slight delay

Great hotel, eccellent breakfast, rooms are small but clean and modern. I've been here twice and I'll go again in the future. The staff very friendly, especially the ones serving breakfast💝 The washbasins are a bit too small but, all in all, I would recommend it

The hotel is just round the corner from Earls Court Underground station, maybe 100m walk, there are local shops, pubs and restaurants nearby ranging from M&S to Tesco express. It is in a relatively quiet area but seems to be on the flight path for one of the airports so occasionally at night it can be a little noisy with planes landing/taking off. This was our experience as it was warm and had the window open, yes, able to get good fresh air (if you can in London) by opening a window unlike a lot of hotels you rely on air conditioning, this hotel also had aircon in the rooms. It looks as if it has been recently refurbished and has been done very well, nice big black door entrance up some tiled steps – not sure if there is a disabled access but ground floor rooms were identified by the disabled symbol so I imagine there is. Nice open foyer, sofas and chairs to sit and chat or have a coffee, the reception desk is well presented and staff very friendly and helpful, check in was very easy and we were told about the hotel and local amenities. The breakfast room, the hotel does not serve lunch or dinner, is further in than the reception desk, all on one level, its quite small but fully functional and the breakfasts are cooked for you, not a buffet style so another great point for the hotel, so don't expect the service to be quick, it isn't. The waiting staff do work hard taking orders and clearing up quickly for the next residents. There is a continental option, toast, meats, salmon etc though the toaster seems to work only on one side and three trips for the bread through the appliance seemed normal for me. There is a small menu for cooked breakfast, I recommend the scrambled eggs however other diners plates looked really nice. Our ‘Queen room' was nice, it was on the third floor, if you have suitcase(s) and you need the lift which is very small, fits a person and a case or two people, that's it, cosy perhaps. The stairs are next to the lift and are quite steep with quite a narrow tread so step carefully. The room was very clean and airy, usual facilities, ironing board, hair dryer, tea/coffee making facilities, two large mirrors, table with shallow drawer and light, stand for suitcase, hanging area for shirts, trousers, dresses etc has about 6 hangers. Oddly there was no drawers to put other items of clothing so we had to leave them in the suitcase, the two bedside tables were just that, tables. A big bonus is that there is a small safe for which there is no charge. The bed was very comfortable with a bolster and a couple of pillows each. The shower room is a little tight, I'm not a big guy but difficult to turn around, there is a rain shower and you can't get out of the way so we just used the smaller hair shower unit. There is no bath, the towels are bath sheets and hand towels, the soap is a pump action bottle next to the basin and one in the shower. Nice loo and sink, there is a small shelf above the sink. The extractor fan for the shower room goes off when you turn the light off so excellent noise reduction at night. Would we stay again, absolutely, great staff, very nice hotel and rooms, fabulous breakfast, nice quiet area and not far from the underground station and shops. Thoroughly enjoyed our stay.

Superb stay at the Mornington. Brilliant location for the underground. Rooms were very clean and good quality. Staff went above and beyond returning some earbuds that were left, thank you Bettina.

This is the second time I've stayed at the Mornington and this time was even better than the last! The accommodation is really lovely and clean and the staff are so friendly. This time I had breakfast was fantastic and a great start to the day!

We had a wonderful stay at the Mornington London Kensington Hotel for 4 days and 3 nights. The hotel was comfortable, clean, and very well located, making it a great place to stay while visiting London. What really made our stay special was the kindness and helpfulness of the staff. The team at the reception was always friendly, welcoming, and ready to help with any questions or requests. We also want to especially thank the staff taking care of breakfast every morning — their warm attitude and excellent service made each day start perfectly. Thanks to the professionalism and hospitality of the entire team, we truly enjoyed our stay and felt very well taken care of. We would happily recommend this hotel to anyone visiting London and would love to stay here again in the future.

First time in this Best Western, lovely space and fabulous team x

Great location close to underground station. Extremely welcoming and helpful front desks.

We had a delightful week stay at the Mornington Kensington. The location near Earls Court tube station was perfect for getting to theatre and around London. The room on 3rd floor was comfortable, clean and quiet. We chose the daily breakfast served & overseen by Greta, Daniela and Maia . They were friendly and efficient . They made our morning along with the excellent lattes! The personnel at reception were extremely helpful with advice.directions and tips. All in all Mornington Kensington is of great value to anyone. Free newspapers were also wonderful to keep up on the news. Our family stayed there booking 3 rooms in 2024 and had a wonderful experience as well The cleaning staff did a great job and it was a pleasure to come back after a long day to our room. Bed was very comfortable I highly recommend a stay there)

We had a wonderful stay at this hotel. The location was amazing, and the atmosphere felt warm, peaceful, and cozy throughout our trip. We visited as a group of 3 friends and stayed in 2 separate rooms. Yes, the rooms were quite small, but honestly, we only spent time there for sleeping, so it wasn't a big issue for us. If you plan to spend long hours in the hotel, I would recommend choosing your room accordingly. The staff were always friendly, welcoming, and very helpful. The breakfast was excellent. The rooms were clean and cleaned every day, and the beds were also very comfortable. Transportation was extremely convenient, you can reach Earl's Court station within just 1–2 minutes on foot. There were also easy bus connections from both the front and back streets of the hotel. Even when returning late at night, we never felt unsafe; the area was very calm and peaceful. There were also many bars, shops, and places to explore nearby. When I come back again, this is definitely a hotel I would love to stay at once more. Thank you so much for everything!

Very good location, only a few minutes walking to metro station Earls Court with both the District Line and the Piccadilly Line. The hotel has a very friendly staff, with a 24/7 reception and bar. The hotel and the rooms are very clean. I also liked the free coffee and tea in the room. The breakfast was very complete and all products are A-brands. Very large choice of à la minute cooked warm dishes. Next time I'll visit London I will come back here.

Great experience. A small but perfectly formed hotel. I had a lovely cosy room, with all the amenities I needed provided. The staff were welcoming and attentive and there was a great breakfast included, with lots of choice. I will definitely choose this hotel when I am back in the area. Thanks for a lovely stay 😊

After the initial shock of how small it executive room was we are happy to give a four star rating. The reception staff went above and beyond to accommodate our booking error (we missed a night from the booking as we booked two x 'two for the price of one' stays). Coupled with the fact our debit card had been cancelled .. The breakfast was delicious - fresh coffee and a lovely pot of tea with the hot breakfast cooked to order. The restaurant staff were lovely and looked after us well. Great location with some lovely pubs and restaurants nearby, plus close to Earl's Court station

Rooms are small, we had an Executive Queen but badly designed. Tiny shower and ridiculously narrow sink. The breakfast service was terrible. Massive queue and no proper system, no one knew who was next due in. Dirty tables and people left to remain at tables when finished despite queues outside. Our cooked breakfast took an hour and was inedible as it was so overcooked. Restaurant manager was just staffing the arrival, no system for waiting and no visible management of the restaurant. When I complained the person on duty laughed and I had to tell her I wasn't joking and was serious. Breakfast wasted a big part of our day. Good location but very poor hotel. They need to learn from their Hyde Park hotel which was excellent. Won't be staying again.

I had a lovely stay at Mornington. Mohammed was the absolute best and really made my stay so wonderful, I truly appreciate all his help <3

nice location, lots of shops around, very nice hotel and helpful staff. Rich breakfast. Room and esp. bathroom and shower, were small (shower definitely too small).

We stayed in the 'Standard Room, 1 Double Bed, (Small Room)'. Small was an understatement. The room was on the lower floor, and was extremely stuffy / too warm. It was cramped and no room to move around freely. There was no city view, just a view of a dirty corner. Bathroom was clean, however sink was tiny. To wash your face or brush your teeth was a challenge. The hotel itself was clean and looked gorgeous. The room greatly lets the hotel down. Staff were helpful, however we did feel they were 'looking down' on us. We felt they were judging us and we didn't feel comfortable going to them for help. Good location, down the side of a quiet high street which has a McDonald's, Sainsburys, a pub, a Greggs and a few other spots. Also has a tube station.

The hotel is very central, about 2-3 minutes by foot from Earl's Court Station. The district line will bring you very fast to any kind of major tourist attraction. We loved that! The hotel itself is very nice, staff is polite and helpful. The breakfast buffet offers delicious food, especially for this low price. The only thing that we have to say is that the doors and walls are very thin. And when I say thin, I mean thin. You could literally hear your neighbours speak and other loud, obviously drunk guests that came home from a pub tour or whatsoever on the weekend made the night from Saturday to Sunday a bit stressful. Other than that - great hotel for every budget! Enjoy!

Great location, hotel is modern and clean. Staff very helpful and friendly, we had a few queries during our stay that they resolved quickly and efficiently. Location was great, had everything you need on the doorstep and could get into central London easily.

Had a fabulous stay at the mornington hotel, staff were very friendly and welcoming. Perfect location for the show we attended. Breakfast was the best we have ever had at a hotel served fresh to your table and you can pick from the continental section aswell. Would definitely recommend to anyone and we would stay here again.

A very comfortable stay 2 day stay in a very nice hotel. The hotel (and also Best Western Central Reservations) had already been very kind because when booking I had by mistake made double booking and my money for one of the bookings was returned without fuss or bother!!! Please thank all the hotel staff who were responsible for helping me. My stay 29th to 31st March 2026 and the breakfasts were excellent and I can't find fault with anything! The newspapers were an additional very nice touch. It was excellent and superb value for money and having stayed in hotels in many countries, i can assure you that you and your staff should be proud that you rank along the best.

Amazing boutique type hotel.

Just had an amazing stay at this hotel. Room was clean and was upgraded to a suite. Staff were all lovely. Breakfast had lots of choice, with intolerances catered for, the omelette was delicious, piping hot and filling. Just a stones throw from Earls Court tube station. I will be back.

We stayed for two nights and had a very welcoming experience. The staff were incredibly friendly, and as soon as they saw us with a stroller and a baby, they upgraded us to a family ground-floor room, which was very thoughtful and convenient. The breakfast buffet was a pleasant surprise: in addition to the regular buffet, there were also extra options you could order from a menu (eggs, pancakes, bacon, sausages, etc.). The hotel is very well located, the rooms were spotless, and the bed was very comfortable. We would definitely stay here again on our next trip to London!

The hotel is in a lovely tree lined street, good walking distance to Earls Court station. On arrival I was delighted to be offered an upgrade. We had booked a superior Queen double, so I thought it would be amazing. Unfortunately it was in the lower ground floor, it was a family room, so a little more space, although the extra folded bed filled most of the extra space. It was also dark & the window faced a brick wall. So we declined. The lift to the upper floors is tiny, it can just about fit 2 people with small bags. Our room was smaller than we had expected. Very compact! Very difficult to use the tea & coffee facilities, because there's no space to fit anything. The tea, coffee & biscuits weren't replenished during our stay. The door to the tiny bathroom didn't shut properly. I did complain, maintenance looked, but reported nothing could be done about it. On a plus, the bed was comfortable, good quality pillows & bed linen& lovely big soft towels. The breakfast was very good, plentiful & lots of choice. I know the size room is typical for London hotels, but I couldn't quite see how it was classed as a Superior Queen?

We stayed here on a two for one deal through Best Western. I had low expectations, but it surpassed them, and we were very happy with our stay there. First impressions were very good, the building is beautiful and well maintained, as is the reception area. The room was a tad small but perfectly adequate, especially for the price we paid. The breakfasts are extremely good, with there being all the usual choices. I think what really made to stay, was the staff, they were all very helpful, welcoming and professional. I'd happily stay here again

Good location, bus routes and tube stations nearby. The room was comfortable and being refurbished looked good

We went as a family of three and were delighted to enter such a beautiful place. first the location is absolutey eonderful only about 2 min from Earl's court where you can access both the district/circle line and the picadilly line which was really perfect. then when we first arrived we could leave all of our luggage and the room was ready by 14:00. the reception was all ears and the room was really spatious but also very clean. there was a big bed for two ajnd a one personne sofa bed (normally hate them) which was honestly great which is rare. the shower was easy to use and the Rituals shampoo and conditioner are a real + because i love this brand smelled delicious. such a great stay will definitely come back.

I had a perfect stay and loved my little room, 217. Everything I needed was there and the breakfast was excellent. Charming staff and a very elegant building that was immaculately clean and welcoming.

I had a very pleasant stay. The location was perfect and very convenient for my needs, and the hotel feels freshly renovated with a clean, modern atmosphere. The staff were welcoming and helpful. Special thanks to Mika for upgrading my room — it was truly appreciated. The only minor downside was that the bathroom was quite compact, especially the wash basin and shower area. Overall, a pleasnat stay

It was a great experience for us. The location is very good, and the atmosphere of the hotel is great. Very clean room, staffs are very friendly. Next time we will stay here again😍

A lovely hotel with beautiful decor. The staff were very helpful. Location is great, very close to Earls court tube station. I thought it was great value for money, I would absolutely stay here again!

We like staying at this hotel and as a BW diamond member we tend to get upgraded rooms. The location is great for bringing close to the station and I've always found the staff very helpful.. especially reception and breakfast. Good value… it can be a little tight in the rooms (you would not want to be on the larger size trying to use our shower) … but overall, good location, good staff and decent breakfast make this one of our favourite places to stay.

Lovely hotel, very clean and decorated well. Great location. The staff were amazing, very friendly and helpful. Rooms are really nice. The only reason I gave a 4 was because we had a basement room and it smelled slightly fusty and sometimes you could smell a drain smell in the bathroom.

I enjoyed a very pleasant stay here for 2 nights with friends. Very convenient for the Royal Albert Hall where we were attending concerts on both evenings. We each had a single room, which was quite small but comfortable and well-equipped. The hotel has been converted from two London townhouses with rooms and communal areas tastefully decorated. Staff were friendly and efficient. Especially appreciated them taking our cases to our rooms as the lift was out of order. Breakfast was available at an additional charge of £15 per day - very good value (especially in London) as this included a wide choice of cooked to order hot food as well as the usual cold buffet, cereals, toast, pastries, etc. Our only complaint was having to wait for half an hour to get into the dining room for breakfast on our first morning as the hotel was particularly busy and the dining room was relatively small. Perhaps an allocated staggered breakfast time on busy mornings would be helpful? Otherwise, we enjoyed our stay and would certainly book again

Very nice and cosy hotel, well located in a quite street close to Earls Court Station. Although the room was rather smal, it had all amenities required. Room was all clean, tidy and of a modern style. Hotel crew was very friendly and at our assistance. Breakfast was excellent and of adequate variety. We can easily recommend the premise and will book again when we will be next in London.

The hotel location was great, near Earl's Court Station. The breakfast was good, the hotel was very clean, and the staff were very helpful. The hotel is quite luxurious and unique. I loved staying here, and we will be back. However, one more thing: I tried to check in at the hotel on my Instagram, but the hotel location could not be found. I hope this can be fixed, as it would benefit your hotel by allowing guests to tag the location, review, and promote it on social media.

Perfect for a short trip to London, in a really nice area right beside the Tube so easy to get to anywhere! Small room but great value for the location

My wife and I had a wonderful stay at this hotel during my visit to London at the end of November 2025. The rooms were spotless, well-maintained, and very comfortable, making it easy to relax after a busy day. The staff were truly exceptional—friendly, attentive, and always ready to help with anything we needed. Their warm hospitality made the experience even more enjoyable. Overall, a lovely hotel that we would highly recommend to anyone visiting London.

Everything was perfect. The breakfast is very complete, with a full range of hot and cold options as well as fresh eggs and omelets. The room was very clean, cosy and an amazing shower.

Location: just a few footsteps away from Earl's Court Station (Piccadilly Line) and therefore convenient for travellers that need easy commute to Heathrow Airport. Residential Neighbourhood. For travellers with cars, most likely not a good location but perfect for travellers that come by plane/train. Hotel overall: small and cozy appearance. 24/7 service with friendly staff. Breakfast buffet small with additional menu for additional ordering (egg dishes etc) To me, very reasonable for a small Hotel. Rooms: Tiny but nicely decorated. Very functional fit-out.

Mornington Hotel is perfectly located, just a few steps from Earl's Court Station. The hotel offers everything you could ask for in terms of comfort the rooms are spacious, cozy, and well-equipped. We stayed in two different room types, and mine was a balcony suite incredibly large, comfortable, and truly felt like home. Everything was spotless; bed linens and towels were changed daily, and all common areas were exceptionally clean. The breakfast area was tidy and organized, offering a good variety of options to start the day. The reception staff were simply outstanding. I would especially like to thank Radima, who assisted us from the very first day she went above and beyond to make sure we were comfortable. This was our second stay at the hotel, and we were in London for business this time. Thanks to Radima's warm smile and kindness every single day, we truly felt at home. Mornington Hotel will always be our first choice whenever we visit London again. A heartfelt thank you to the entire team..

Do not trust the staff at this hotel. The day I checked out, I left my luggage with the hotel in their luggage storage for two hours, and when I came back, I found that my brand new running shoes had been stolen from my closed backpack. I waited around for over an hour while the manager checked the lock on the door (he said it seems that the lock doesn't work 100% of the time, and so anyone could have entered the room), checked security footage (he said that, unfortunately, the camera misses the angle of the entrance to the room), and that they couldn't check the rest of the staff's bags until the end of the day (I had to catch a train before dinner). He gave me his business card and promised me a full refund for my stay. As I was leaving, I asked for a refund receipt, when suddenly, he called me to the luggage storage room (his office). When I walked in, there was a pile of brand-new shoes scattered around him. He said they found them at the top of his closet. I was so shocked, I took my shoes and left. Upon returning home, I waited for the refund to go through... Expedia said that the manager never put the refund through. When I tried to contact him using the business card he gave me, the emails didn't send, and the phone number was unregistered. When I called the hotel multiple times, the manager was never available to talk to me about the situation... Instead, I spoke to a receptionist named Amir. He was incredibly rude and kept saying that "it doesn't make sense that we would owe you any money if you found your shoes." When I asked if they weren't going to take responsibility for the situation, he kept saying the same thing. Hugo, if you are reading this, you should know that this situation was completely unacceptable, and you and your staff should take responsibility and follow through with your promise of a refund. One of your staff members (or yourself). are going through paying guests' CLOSED PERSONAL items, and STEALING from them. No guest should have to worry about that when leaving their luggage in luggage storage at the hotel that they are paying hundreds of dollars/pounds for. It's completely unacceptable. This whole situation was shocking, and so is the terrible hospitality your staff and you have shown.

I really enjoyed my stay! The room was clean, newly refurbished, and beautifully designed. The staff were incredibly friendly and helpful. The area is perfect - close to the tube, and I felt completely safe as a solo traveler

Excellent location, clean, comfortable and beautifully designed rooms. The only "bad" things I can say - for some reason, it was hard to get a signal inside the room and you can hear the upstairs plumbing. But this is not a deal-breaker... we will absolutely return!

This is a great hotel . Very central location, the staff are very helpful & go out of their way to make your stay as pleasant as possible. The rooms are clean , spacious and well appointed. Would highly recommend

It was a great stay in a family room - we liked it (sure small, but this is London!). Price/Performance have been great, Breakfast was good too as there was a lot of different food - something for everybody. 2 minutes from Earl's Court Underground Station a perfect hub to explore London. Even Bus and walking from there is manageable. Will sure come back!

It was good and it has great air conditioning which is rare in London. My one take is that room service for three nights in a row did not change my towels and a bit Lazy with cleaning.

We were very satisfied with our stay at the hotel. On the first day, there was a leaking pipe in the room above us, so we had to move to another hotel for one night. Since we arrived late in the evening, it was a bit of extra effort — but the situation was handled extremely professionally. We were offered a better room, free breakfast, and excellent service. The night at the other hotel was also fully covered by them. Overall, we were very impressed and highly satisfied!

Avoid this hotel. The rooms were tiny even by European standards. There was no place to put luggage even on the floor. Two people could barely navigate the room at the same time. To get to the other side of the bed, I had to shuffle around the bed, avoid the TV and not hit the far wall. The bathrooms were also extremely small. Our traveling companions got an even smaller room in under the street level. The shower was so small it was hard to wash your hair. The elevator as only large enough to handle two people at at time with one piece of luggage. The staff was trying to be helpful but they could not enlarge the rooms nor make up for the otherwise dismal experience.

all perfect! thanks a lot The staff was really nice Check in and Check out easy The area is a little far away from where we need to go but near to the metro so perfect!

Staff were polite and the rooms were very clean and well maintained. The only criticism was the shampoo and conditioner bottle plungers didn't work. Great location!

I was travelling solo for work and arrived at around 10:30am to leave my bag. To my surprise, Reception told me my room was already ready - and that they had upgraded me to a suite. I'd booked a perfectly good room to begin with, but I've never been upgraded to a suite “just because.” It seems they do this fairly often, as I overheard them telling another guest the same thing the next morning. The suite was lovely, and I had no issues with the shower size (something I'd seen mentioned in other reviews). The hotel has been recently refurbished, so everything feels fresh and very clean. Some of the corridors are a little narrow, but it is London after all! I especially appreciated the complimentary soft drinks and chocolates in the room, and the breakfast the next morning was delicious. It's a shame I didn't catch the name of the lovely blonde lady on Reception on my first day - she was truly outstanding. The other reception staff were just “okay,” and one in particular bordered on being rude to guests. That said, thanks to the free upgrade, the great location, and the excellent first impression from that receptionist, I would definitely stay here again.

The hotel is clean, comfortable, calm and very welcoming. All the team members I interacted with, from reception to housekeeping to the restaurant staff at breakfast were helpful, professional and friendly. The breakfast choices were very good and plentiful. My room was comfortable - especially the bed! - and while the shower was indeed tiny, the water pressure and bathroom overall were great. The location, literally a three-minute walk from Earl's Court tube station, was ideal to get literally anywhere. I'd definitely stay here again and have already recommended it to friends and family travelling to London.

I stayed at the Mornington Hotel in August. The location is great, very close to Earl's Court Tube station. My room was clean, just the right size. The staff were friendly and helpful. Breakfast was tasty with many options. Overall, I liked my stay and would stay there again.

We had a great stay in the family room. Yes it's a bit tight, but that's to be expected. The beds were very comfortable, the shower was lovely. It was very clean and calm decor. The location was perfect for exploring London. The staff were very friendly and helpful and my children said it felt like a real treat to stay here. Thankyou.

I stayed 2 nights in the hotel. Whilst the room was small for me it was fine. Modern, clean and very quiet. The staff were really friendly and helpful. You couldn't get a better location. Literally a few minutes from Earls Court with direct access to the West End and Heathrow

As mentioned in other reviews, the room we got "executive"? was equipped with the smallest shower ever. In fact is was a triangle, the size of half a standard shower, so impossible to move when the doors are closed, if you're a bit larger. However, after mentioning it at the reception, they did their utmost to get us moved to a room with a decent shower the next day, as the hotel was fully booked upon our arrival. This wasn't the end. In the room we got, the air-conditioning didn't work properly and as it was very hot that period, we again complained at reception. Again staff went out of their way to apologize and moved us again, this time to a suite, where everything was in order. So all moving aside, great service as it should be. The breakfast buffet served a nice continental meal but on demand you could order a full English breakfast which was freshly cooked in the kitchen within a short period of time and served with a smile. The location of the hotel is close to the underground, several restaurants and a supermarket and still in a quiet street. I would recommend a stay but try to avoid the rooms with the unusable showers.

Great location near the subway, near center city, I booked 2 single rooms, they were small but satisfactory. Staff was kind, they help me finding a gym close to them. The blond girl who works in the breakfast room was very kind.

We stayed at this hotel for 3 nights. Unfortunately when we arrived, we were given a room in the basement. It smelled of damp and the paint on the walls was peeling due to the humidity. We asked for an upstairs room, nothing was available the 1st night but we were moved the next day. We received a partial refund on the first night. The hotel reacted well but I really deplore the fact that they put rooms up for rent in this state. If you go there, you must absolutely demand an upstairs room! As for the rest, nothing to complain about, great location, decent breakfast.

Great value stay in London. Stylish, quiet hotel with comfortable facilities. For the price I paid it far exceeded expectations.

7 night stay- family of four 3 rooms Location is perfect for tourists very close to Earls Court station quite street, and central location. Staff is amazing, so helpful and kind. Breakfast is great but can get busy so might have to wait for table seating. Ladies there are super. The rooms was a bit small but had everything we needed and we made it work We had issue with A/C in our rooms and staff moved us to another room which we were grateful . Staff made this property well worth staying at. Nothing better than feeling welcome and acknowledged when you walk in. They offered suggestions on things had a chat with us and really went out of their way to give great service

The room was tiny (I guess mostly they are in London) but had everything a person could need (iron including). The hotel is an tasteful mixture of old and new. Beds were comfy, pillows fluffy. Breakfast was above average and location just as needed. Probably would need to stay longer to find some no¨s.

Nicely refurbished, great location, minutes from Earls Court tube station and a variety of restaurants and pubs. Hotel clean and modern, helpful staff. Rooms are a bit small if you are travelling with a lot of luggage. Great breakfast, lots of choice.

The hotel was clean, with modern furnishings and recently refurbished rooms, on an old, quiet, pleasant, terraced street, less than 5 minutes from Earls Court tube station. We had a very warm welcome at reception from staff member Enrico, and all the staff seemed very pleasant and friendly. The executive room was of ample size. Breakfast was excellent, with a continental buffet and you can also order a cooked breakfast from the menu.

Had a room booked at the Mornington Kensington, all paid for on 12th August. We were told at the desk we couldn't check in for another hour so the staff member promptly took our bags & issued a ticket to collect when we checked in. Off we went to a concert at Hyde Park & returned at midnight. Greeted by the night staff we knew something was wrong immediately by the look on his face. He apologised saying there wasn't a room for us, & there was nothing he could do. Unbelievable! I booked & paid for the room in March. "Loic" got on the phone & started to ring around trying to find a room but was unable to. Whist sat waiting for this fiasco to end I had earlier received an e mail from "Hugo Ferreira" Hotel Manager saying "Welcome to the hotel, if you experience an issue that has not been resolved to your satisfaction, please feel free to reach me by responding to this email" . So I obviously replied relaying what we were going through. He did not even reply, & now a week later still hasn't bothered to contact me. Loic obviously was ringing his managers as he left the desk & came back apologising again but there was nothing he could do. 30 minutes & many phone calls later after voicing my absolute displeasure again he disappeared to make another phone call & returned saying there was an early check out from a room but it obviously hadn't been cleaned & serviced. He then took it upon himself to go & change the bedding & towels. To be honest by this time we would have done so ourselves. He then told us his managers had said that we wouldn't receive a refund if we took the room. I was on crutches with my foot in a surgical boot & I said the experience was totally unacceptable especially as they had my phone number but never bothered to call me during the whole day when we would have had more chance of finding a room. I would be expecting a refund when I contacted the desk in the morning. I felt sorry for Loic who had to deal with the situation, he constantly apologising on behalf of the hotel. A very poor nights sleep in the room after the stress of the whole situation. The next morning I relayed the whole situation to "Mika" the manager on duty who was aware of the situation before I got to speak to her. She was most apologetic & agreed to refund me. A dreadful experience.

Great location, clean rooms, public restrooms, dining area, and reception. Very friendly front desk and breakfast staff. We were treated with respect and greeted each time we entered. The breakfast was outstanding. Great selection plus made to order options always available!

Excellent hotel in a beautiful street on a few minutes walking distance from underground station Earls Court. Very good breakfast.

The location was good, near a tube station etc. Terrible that it was advertised as a twin room with two single beds but infact one bed was a sofa-bed. I stay in London all the time and have stayed at your property a few times and I was very annoyed when I learned that there was not two proper beds considering the price of the room. When I asked staff about it they were completely unhelpful and said that there wasn't another room we could be put in. This was unacceptable at the price and considering we both have bad backs it was not good to be forced to sleep on a sofa bed. I feel even worse that I recommended this hotel to my friends as I had stayed here a few times. They then booked rooms too.

Other reviewers have commented on the small size of the rooms and they are not wrong. Bathroom in particular was compact to say the least. However, in my opinion there is no such thing as the perfect hotel in London and so you have to decide what is most important. For me, getting a good night's sleep in a hotel is usually made impossible because the rooms are always sweltering hot. I was therefore anticipating zero sleep when arriving at The Mornington on the hottest day of the year after a sweltering day at Wimbledon. But to my delight the room was like a fridge and the air con was amazing so I would choose this hotel again just for that!! Also very clean and helpful, friendly staff and location very handy just a stone's throw from Earl's Court.

The BW Mornington, located near Earl's Court Underground station, is advertised as a 4-star hotel but unfortunately its level appears much lower. We chose a Compact Double Room and we knew it would be small, but what we got was unbelievably minuscule, basically a single room with a queen size bed squeezed in against the wall, so that you can go to bed only from one side, and with hardly any space to move. Moreover, the bathroom had some leakage and there was always water on the floor, not to mention that the shower was so small that a medium-sized person has problem in actually having a proper shower. As an additional "welcome bonus", the hotel did not change the towels and we found the towels we left on the floor to be changed hanged again on the rack. Breakfast is good but, again, the breakfast room is too small for the size of the hotel and many guests had to take turns, waiting for others to finish and free the table. Awful experience, NOT recommended at all!

This hotel was a random, last-minute pick after other accommodations feel through. As someone unfamiliar with the city's layout, the location couldn't have worked out better. I was three minutes away from Earl's Court entrance and all the restaurants and grocery stores lining the road. The area felt super safe and I had no issues with it. Room was clean and bed was comfy. There were some quirks that I am not sure if they are unique to the hotel or are normal in the area as it was my first time in the UK. - Size/shape - the room was definitely very small, especially for the price (although I recognize the semi last minute/peak tourist season/location combo plays a huge role in that). The single person bed was pushed up against a slanted wall - a la Harry Potter's closet. I am only about 5'1 and had to think about how I sat up and moved in the vicinity so to not hit my head or arms on the wall. Based on this set-up, there was absolutely no way to get a second person onto the bed. I also do not think there was enough space to get a cot rolled into the free area. - Lighting - The lighting in the room was not great - there were maybe two or three spotlight type lights that at it's brightest illuminated very specific spots in the room. The rest of the time it was very dim if there was no natural light coming from outside. You can kinda see in the photo where the lights were located. - Bathroom - The one thing that really did bother me was bathroom sink. There was a shelf maybe 6-8 inches above the sink which made it nearly impossible to get my face close enough to the sink to wash it. Every time I washed my face, water got everywhere - I don't think my feet ever made it through dry. As noted elsewhere, the showers were a challenge to use without getting water everywhere but I made it work. Minor issues in the grand scheme of things but for the price I would have liked to be able to use the bathroom without leaving everything wet. - Wifi - The wi-fi was ok but pretty unreliable and I felt like I was constantly going through the log-in process to access it. All in all it was a decent place with quirks, but since I did not spend a lot of time in the room apart from sleeping, they did not grate on me. The cleanliness, safety, and location were all more important to me.

Stayed here two nights in an economy double room. Although a small room, it was perfectly equipped and a very comfy bed. Rituals products in the bathroom were a nice touch too. Reception staff very nice and friendly too. Hotel is perfectly located for the tube. Slept well apart from the 6:30 fire alarm going off each morning! Also paid for room service which never arrived on the QR code too.

The hotel is in a great location a block from the underground (Earls Court), the staff were wonderful, the hotel was recently renovated and has a high end personality. The rooms are small but adequate, well laid out, modern, great shower, iron, kettle and hair dryer. Very clean. There is a large selection of restaurants nearby as well as a Boots and M&S. The breakfast selection was excellent and high quality. The staff were so good they automaticaaly brought me a hot chocolate after our first couple of mornings. This was our 3rd or 4th stay and we look forward to the next.

Terrible room, extremely small, television service not functioning properly, and a tiny bed with one side up against a wall. You will never find a smaller, more unacceptable shower in a hotel. I have never encountered such a small shower in a hotel. I could not stand in the shower and maneuver without water pouring into the floor continually.

Very warm welcome upon arrival. Initially, I was assigned a windowless basement room, which felt a bit claustrophobic, so I requested a change. The staff was incredibly kind, accommodating, and helpful, and within just a few minutes, they arranged another room for me on the third floor. The room was compact but functional—clean, modern, fresh, and with a beautifully designed bathroom. Air conditioning was available. The hotel is in a perfect location on a quiet and peaceful street, yet Earl's Court is just around the corner. Breakfast was fresh and delicious, with the option to order eggs in various styles, a full English breakfast, or other choices. The service in the breakfast room was remarkably attentive and friendly. Overall, a very pleasant surprise, and I would gladly return. Additionally, the room had USB ports for charging, and guests could borrow an electrical adapter free of charge.

We returned to this hotel after staying here last year. We had a smaller room this time, so clothing storage was spare, but did not bother us. The beds are very comfortable, but the pillows are a bit too large. The room size was certainly adequate. We wish there was a bedside table on each side of the bed, but in this room only the left side had a table. The bathroom was good size, but the tall circular shower was slippery — the hotel should provide a rubber mat. Unfortunately the lift was broken on the day we left — it was a Saturday so the hotel had difficulty getting a repair on the weekend. However, they kindly brought our luggage down to the lobby for us. We always enjoy the breakfast which you can purchase at a discount in advance. We like this hotel because of its proximity to Earl's Court tube station.

We had a great stay in a family room, the room wasn't huge, but we didn't spend ages in it, so it was absolutely fine. The shower was great with a handheld attachment which was great for my son as he doesn't like the big rain shower. The sink is a bit of a silly shape though, couldn't wash my face easily! We had a fantastic breakfast, great continental selection and made to order full English choices. The staff were great and we'd definitely stay again and recommend.

This hotel is in a very convenient location with easy access to the train. The staff are extremely attentive and check in regularly to ensure you are enjoying your stay. I would definitely stay here again in the future and recommend others to also.

Booked a king size bed Room was compact but nicely appointed with a kettle iron and ironing board. Bed was comfortable with a choice of pillows. Air conditioning working well and not noisy Room was very clean but bathroom a bit cramped with a triangle shower and a sink with a shelf above making shaving tricky as could not easily rinse my face Breakfast was very good and staff worked hard .Newspapers and chilled water available in foyer Full menu of cooked items to order and also a full continental selection with smoked salmon and avocado also provided The staff were pleasant and stored our luggage without fuss on last day Hotel is just round the corner from Earl's Court tube station and there is an M&S food outlet plus Boots and numerous restaurants and bars close by

Decent placement and a chic lobby. The hotel is stylish. I was welcomed by a very unpleasant team member; however, her colleague, who was extremely kind, made a real effort to compensate for the rudeness she witnessed. I stayed in a single room that was very small. I'm from Paris, so I'm used to tiny rooms, but this one was something else entirely. The bathroom sink makes it impossible to wash your face without soaking the floor. There's also nowhere to put your clothes when you take them off. I know hotels in London tend to be small, but I expected at least a chair for the price I paid.

Really good location, convenient for underground users and you can walk to a few nice places. Hotel is fine, reception is nice and airy, but rooms and corridors are small but average London size. But very clean and pleasant and what you expect for the price.

A quaint hotel in the lovely Earl's Court neighborhood of London, located right next to the underground station with plenty of restaurants, pubs, cafes and markets nearby, and walking distance to key tourist destinations in Chelsea, Kensington, and beyond. The staff was very nice and accommodating. It's a no frills hotel that promises a pleasant stay.

This is a great hotel. We thoroughly enjoyed our stay here. Earls Court Tube is just around the corner with a direct link to Heathrow. The hotel is small ( good) and the rooms are small but they are modern and immaculately clean. We had air conditioning but also a window you could open for some fresh air. The shower cubicle is tight but was ok for us. There is a small basic bar but the area has good bars/ restaurants all around if you want a pint. You get a breakfast cooked to your liking served to your table and the waitresses are so hard working, friendly and welcoming. I recommend the omelette ( nice one chef ). There is a small two person lift. Reception staff were great and only too happy to help - with a smile. I have stayed in a lot of hotels but somehow the Mornington Kensington just has a lovely feeling to it. It will be first choice on our next visit to London.

We really enjoyed our stay at this hotel. It's a cosy, boutique-style property, recently renovated, with a beautiful interior. The staff were very polite and helpful – we consistently felt well looked after and supported. The hotel is conveniently located near the city center, making it easy to reach all the main attractions.

Whole experience was lovely from check in onwards. Quick minutes walk to Earl's Court Station. On a beautiful and peaceful street. Our room was perfect for what we needed and very clean. The shower was devine and the toiletries (bodywash/shampoo) smelt lovely. The staff were very friendly and helpful. I would definitely stay here again..

Hotel well located for easy access to all areas of city attractions. Just very short walk from Earles Court tube in quiet side street. Clean and comfortable rooms although ours was on the small size. Good breakfast with plenty of choice. Polite and friendly staff. Would stay again.

Found the hotel easy just round the corner of the tub station our room was ready so we went to our room,which was very clean they rang up to see if we where happy,hotel is lovely and breakfast was very nice the staff are very friendly and i would stay again

Perfect location, great staff, very clean and newly refurbished room, the rooms are not massive (as a lot aren't in London) but perfect for a stay in london, would definitely stay here again, great location and really close to Earl's Court tube station (2/3 min walk)

The personnel of the hotel was very nice and welcomed us directly to our room at our arrival. The hotel is very nice and clean and no noise problems even if we had a room downstairs. Overall the room was just perfect for a little city trip in London and we always had a perfectly made bed by the cleaning lady. The placement of the hotel is perfect for people who love to walk and discover other corners of London. The only con I would say is the size of the shower that is a bit tight. But we loved it !

All of the staff were lovely and so professional. The room was clean and comfy with everything we needed. Breakfast was excellent and the hot food was served really quickly. The whole hotel is nicely decorated and it has a boutique kind of style. Even the outside of the building gleamed, compared to everything else on the road. The location is amazing! We went to the Royal Albert Hall and had a lovely walk there, stopping for drinks and food on the way. It was also super close for all the main sightseeing you want from London. We will absolutely stay again!

A really lovely townhouse hotel, just a few minutes walk away from the tube station. Staff were very friendly and inviting on our arrival. The room was small but had exactly what we needed, the bed was comfortable and the pillows were lovely, we slept really well. Breakfast was great with a choice of hot cooked breakfast or plenty of choice for continental including meats, cheeses, fruits and pastries plus a selection of cereals, toast and bread. The coffee was really good too. Would stay again and I recommend if you want a great hotel a little out of the city.

Nice hotel, recently renovated, quite zone, good location. Value for money. A weak point is the breakfast: you find all but quality could be better in our opinion. We were disappointed by the last minute change of our family room from 3rd to G floor. And we are not sure taht the quality of what we paid for is what we got.

Myself and my friend stayed here in a Superior Twin Room. The room was small but freshly renovated, felt brand new! Everything was clean and well organised (hairdryer, iron & ironing board all stashed away in a slim cupboard). Lovely shower (rainfall & shower head). Beds were so comfy, pillows lovely. The staff were SO kind and friendly. We didn't have breakfast so can't comment on restaurant or bar, but I will say guests were still drinking happily at the bar when we got in at 11:30pm. The location was amazing (literally right beside the Earls Court tube station. My only criticism is that the sink was very narrow and when washing my face it was impossible to catch the splash in the sink. I soaked the bathroom. But I guess a compromise has to be made for such a compact room! Everything else was amazing! Can't understand recent negative reviews. Would highly recommend this hotel!

I had a double room which was quite small, but comfortable. Reception staff were helpful and welcoming. The real plus is the location, perfectly situated only a very short walk to Earl's Court station, and with plenty of cafes and restaurants nearby. A good spot too if visiting Stamford Bridge, which was only about a kilometre or so walk. I would happily stay here again.

Lovely hotel in a great location just around the corner from Earls Court station. The room was small (although we were told it was one of the larger ones), but it was very comfortable and very quiet as it was located at the rear of the hotel. All the staff were friendly and helpful and breakfast was delicious, great selection and nicely presented. Would definitely be happy to stay here again.

Situated in a quiet side street just around the corner from Earls Court High Street and Underground station so very convenient for numerous bars and restaurants and connection to Central London. All staff extremely pleasant and helpful and rooms very comfortable and well equipped. Our room was however on the small side and would have given 5 stars if a bit bigger. Breakfast was amazing. Fruit, cold meats, cheese, pastries, cereals plus a full range of traditional hot items freshly cooked to order. Can't remember a better breakfast in any hotel I've stayed in.

This is a recently refurbished hotel and the fixtures and fittings are of a high standard. The location is good and the tube is a very short walk away. The reception staff gave an excellent first impression of what we could expect from this stay. The welcome was warm, friendly and professional. Due to my rewards status I was delighted to learn I had been upgraded to a suite. The room was excellent and the complementary snacks and beverages were a great touch. We enjoyed a good night's sleep in a very comfortable bed, and the shower was nice and powerful. Then why ' almost perfect ' This could be seen as picky, and I stay in many many hotels with my work, so I understand that many of these older properties, have ' in built' issues which, no amount of refurbishment can avoid, but a stay in one of the best rooms in this hotel, unfortunately came with the opportunity to listen to the room above using their shower and toilet! Breakfast is served in a small but perfectly fine breakfast room. There was a nice variety on offer from the buffet style self service and hot food was offered from the menu, and cooked to order. It is this element of our stay that, sadly, let the total experience down. As often happens it seems most of the guests arrived at the same time for breakfast, unfortunately this seemed to swamp the small kitchen and for two full English breakfasts we waited over 30 mins. I also had to ask for cutlery and sugar for the table. The young lady who served us was very professional and did a great job, but we were not the only table she had to apologise too, for the long delays. Once it arrived I was a little at a loss to understand what the USP of the cooked to order breakfast was, the food was perfectly acceptable, but it wasn't amazing, I would happily wait for as long as it takes for a meal that is special, but this was just a standard offering, as seen in many many other hotels. The negatives haven't put us off the Mornington Earls Court, and we booked a return visit for August, from our room.

stayed on the 8th of march till the 10th. room was comfy, location was good; near the shops and right beside the underground station. special thanks to the two gentleman at the front desk that helped me with my large suitcase up and down the stairs after checking in and checking out. will defo come back in the future.

What an absolute gem. Wonderful staff, lovely rooms and a great breakfast. Such a lovely hotel. Great location and a superb pub recommend by the reception team - and a two minute walk from the underground that made travelling around so very easy Definitely a recommend and somewhere we will come back to.

Excellent stay. The hotel is decorated lovely and the rooms are really pleasant. The staff are super friendly and can't do enough for you. Breakfast was very nice and the staff were brilliant. Particually Meida, hotel is located off the busy road so quiet enough and a short walk from the train station. I enjoyed my stay.

I enjoyed my stay. Easy walk from tube. Friendly reception staff. Clean room, well equipped and comfortable. Just needed somewhere to put my toiletries in the shower room. Good breakfast and very helpful staff on duty. Overall, great stay!

A fabulous 2 night family stay. The hotel is perfectly located to visit all the sights. The room was spacious and immaculately decorated. Breakfast was delicious in the bright and airy breakfast room. All staff we encountered were very friendly and couldn't do more to help us during our stay. Would highly recommend a stay at this lovely hotel.

It is a wonderful hotel in terms of location.You can easily access everything you need.Earls Court station is at your doorstep.I definitely recommend this hotel.The rooms were small, but we didn't mind since we were out a lot.The reception is always courteous and helpful.

Lovely hotel. We thoroughly enjoyed our stay. Great access, it was only one tube line from kings Cross to the hotel. 5 mins walk from earls Cross station. Then same easy journey back to theatres. Room was really well set out. Clean and tidy. Tv wouldn't turn on but the lady came up from reception and sorted it for us, only 5mins after we called down. All staff were really friendly and happy to help. Breakfast was delicious. We will definitely stay again on our next trip to London. Local shops really good. We walked to the design museum and could do the same to natural history or v&a.

I booked the executive double room,Everything was amazing,the room size,the location,the service everything was great except one thing the elevator was not working for four days,I would definitely recommend anyone to visit this hotel for their good hospitality.

Great location, really close to Earls Court tube station. Extremely friendly and helpful staff. The rooms were lovely and there is a lift. We enjoyed our breakfast and all hot food was cooked to order. Would definitely stay there again, and will recommend to my friends

Really nice elegant hotel, lovely helpful staff. The breakfast was really good and the staff in the morning are really attentive of all your needs. The rooms are spacious and have all required amenities.

Beautiful, well presented hotel in a quiet street within easy walking to nearest tube station. Immaculately clean and bed was super comfortable. Staff very amenable and friendly. Would definitely recommend for a couple of nights stay in London. Overall excellent

Stayed for three nights while exploring London. Brilliantly clean, ideal location and good value for money but wouldn't recommend if you are wanting to spend any time in the hotel room. Incredibly small room - struggled to wash my hair in the shower myself without hitting the walls and I'm a small woman! Also the water temperature was temperamental. Staff were friendly. Overall good stay and would visit again if could get the room on a good deal, but definitely as small as the reviews would lead you to believe.

Very small room. We were promised the third bed would not be a sofa bed or pull out, but would be a proper single bed. Well we got a small pull out bed for our grown, tall, young adult daughter, which was very uncomfortable. Nowhere to put our cases. Bathroom was tiny, water poured out from under the shower screen and literally covered the floor, and there was no ventilation or exhaust fan so the bathroom dripped with steam after a 4 minute like warm shout. Staff were nice. Before our stay I was unable to find a direct contact number gif tyd hotel. I could only contact a central email address, which was very frustrations. Great location!

Hotel was lovely. Very modern, clean and maintained well. Amazing location and not far from the underground to get to Central London with lots of shops near by. Staff were lovely and very helpful. Would definitely recommend this hotel and will return on the future.

A real asset to the Hotel is the staff - excellent throughout. Our room was bijou including the shower but beautifully set out and a great sleep. The location is steps away from the underground which is a boon. They foyer and breakfast room are very comfortable and inviting. Worth a stay to read the books!

We really enjoyed our stay here. It was clean and equipped with everything we need. As expect the room is a bit small but standard to London room. The service was friendly and accommodating. Thank you for a pleasant stay. We definitely will come back next time we are in London.

Upon arrival at the hotel, it was quick and easy to check in with the excellent customer service at the reception. When I went into the room, I was thankful that I brought a day bag with me as there was minimal amount of space in the room. It was pretty tight to say the least. The windows could be opened which was great in cooling the room down. The rack/hanging rail to put the luggage could fit my day bag but nothing bigger. The number of hangers on the hanging rail was plenty, in fact probably more than what it can hold. The room was clean and the hairdryer was excellent - Wahl. The bathroom lacked space for any toiletries bag and I had to store them on the stool just outside the bathroom. It is the first bathroom I've seen that didn't have the space for a toilet roll holder and the rolls were stored on a rack beneath the sink in the bathroom. The vanity space was pretty much the sink space with no extra storage space of any kind. The rain shower had good pressure and was easy to adjust. However, the shower door could not be closed fully and had about 10cm of space which meant that water was going out of the shower. The bathroom floor ended with wet floor outside of the shower due to the faulty shower door. There was no space for storage of clothes extra two hooks for the towel and hence the clothes had to be placed outside the bathroom. The room was not exactly sound proof as I could hear my neighbours (everyone returning and heading out could be heard) whilst my room door was closed. The next morning, I had breakfast at the hotel. It was great that they had hot breakfast options that were made to order. The breakfast was decent and the coffee was not bad. Overall, the staff I met were great and the room was clean with good location close to the tube. However, it was the amount of space hence affecting the practicality of use in the room was a bit problematic.

First impression was how clean and lovely the hotel looked and smelt on arrival with a beautiful Christmas tree and modern but comfortable decor (loved the wood floor in hallway) . Reception staff and all others we met were so friendly and we were lucky to receive an upgrade to a suit which was beautiful and clean and had a little front balcony . Robes were so fluffy (even though we didn't use them , Breakfast was well organised and you were welcomed immediately . Good variety of produce and hot food cooked perfectly to order and again immaculate area . The hotel is literally a three minute walk from Earls Court Station and I would recommend this beautiful place to anyone !

Beautiful hotel, especially as the reception/lounge area was decorated for Christmas. Bedrooms and Bathrooms terribly small, and the shower was too cramped so unable to use. Staff lovely, breakfast was carnage due to everyone converging at once and also you had to get past the queue of people checking out in order to access the breakfast room only to be sent back to the lounge as there was no room to seat everyone. Eventually got seated an hour later.

Excellent location just around the corner from Earl's Court tube Stn. Small room but we could fit 2 suitcases and still move around. Tiny bathroom but adequate. Very quiet hotel with no noise from outside or other rooms. The breakfast was included in our rate and it was excellent, a good buffet plus good hot options. Minor complaints- the taps were very difficult to work out and no instructions were provided. No tissues or shower cap and no body lotion. And nowhere to hang the hand towel Overall, a well located good value hotel in London

What a gem! Clean, comfortable rooms, with great lounge areas. The Staff were brilliant. Abz on reception could not have been more welcoming, the young lady serving our nightcap in the bar, sorry I did not catch her name, was lovely and the breakfast team were cheerful and efficient, keeping the wonderful breakfast buffet fresh and fully stocked. Add in the location close to key attractions, and both underground and Paddington station. We will be visiting again!

The Room was small but adequate. The bathroom was small and if you were a large person you wouldn't be able to use the toilet as it was wedged in-between the shower and wall. Outside the window was piles of rubbish left for the bin men. The staff were very friendly and the breakfast was very good.

The managers and staff were so good to us. I messed up our needed time for a taxi several times. Mistook a door for a lift, and had to change rooms, but everyone treated us so well, even packed us breakfast to go. Our room was comfortable, and so clean too. We had a great time there, and the neighborhood felt so safe. Thank you, we'll be staying there again next time London calls!

Great location for access to the underground. Friendly staff. Good breakfast. Nicely decorated room, if not a little on the small side despite booking an executive double. The room they allocated us initially was a twin so we were moved to a double, as per our reservation. This second room wasn't ready so we had to leave our bags and head out without gaining access to our room to freshen up. Sadly whilst they were clean and presentable, both rooms had an overwhelming smell of damp which was very unpleasant (lower ground floor and 1st floor). Windows in both rooms were open on arrival so I suspect the hotel were aware of the smell and hoping fresh air would help. We couldn't move room again as hotel was apparently fully booked. Damp stains on the bedroom wall were clearly a part of the problem. Would like to stay again but not whilst they have this issue, it was very unpleasant.

Room was a single room and clean but down a flight of exterior steps in like a little paved area with separate entrance to the hotel. I was especially disappointed that the internet did not extend to the room so I had no internet throughout my one night stay I'm glad I wasn't staying longer. Location was nice and good for shopping and Natural History Museum and within easy access to Earls Court tube station. Literally just around the corner. Although I got a reasonable price deal it was still a little overpriced at £108 for the size of the room and the lack of internet.

Arrived at this hotel for a 2 night booking with my son. Told on arrival that they could not fulfil the first night of our booking, that they had booked and alternate hotel for the first night and we would have to move first the second night. They had sent a message via booking.com an hour earlier which we had it seen as we were travelling. The unpleasant member of reception staff that was dealing with us was unapologetic. There was no offer of any compensation/ transport to alternative hotel etc. They would have known from my booking that I was single female travelling with a child. The alternative hotel was absolutely horrific. Not a standard o would ever have booked. Hideous, dated, old frayed carpets, damaged furniture, stank of poorly functioning drains (and marijuana in the lifts). We arrived at 2156 having not eaten. Restaurant closed at 2200. No room service. We were first placed in a hideous basement room. Within 5 minutes of being there there ways physical fight outside our room and we had to call security. We were moved. I phoned the Mornington hotel again to request immediate resolution. They said they would sort something and I am still waiting for a call back more than half an hour later. They clearly have little regard for their customers. Avoid, avoid, avoid.

This is my second time staying at this hotel. I find it a very convenient location near Earls Court tube and the hotel is modern with everything I need for my break with very friendly staff and a good breakfast. Looking forward to staying again next year!

I have stayed here on two trips. I found the location to be perfect for using the tube and local restaurants. Very convenient. The room was quite good and comfortable. Staff were very helpful and polite. Will stay here again. Really like the access to transit.

The hotel was very clean. My room was small but had everything and was perfect for a weekend with friends in London. Staff were friendly and helpful and the breakfast was amazing. Amazing value! It is in a lovely and convenient location. I love west London!

Extremely deceptive photos and advertising. Bedroom was extremely small and tight. No floor space, had to turn sideways to walk around the bed. The bed was Advertised as a double bed but it was not. Shower design is crazy, a small triangle that you can barely stand in. Unable to close the shower door to the water all spilled onto the bathroom floor. Will never stay here again. Awful.

Really nice, well renovated and good located hotel with excellent breakfast (15 GBP), friendly staff, nearby HydePark, U-Tube station Earl's Court just around the corner, small rooms + very small bathroom but renewed, we feel fine, but have to be careful with over bookings!

Second time staying in this hotel and once again, the experience was great! Congratulations to Hugo and his entire team that make us feel so welcome. Hotel is clean, cosy and very confortable. Breakfast is simply amazing and it is close to the tube station. I really recomend it !

My daughter and myself had a nine night stay the hotel is in a easy location to explore the sites by either walking or the tube station is around the corner the staff were friendly and helpful the rooms were clean and comfortable I would definitely recommend or stay again myself

This boutique hotel is conveniently located on a quiet road just a few minutes from Earls Court station.The staff are extremely efficient & helpful .The rooms are modern & well maintained. Buffet breakfast excellent. Only downside was the slightly cramped bathroom. Overall a great option if looking for a hotel in central London.

We found a very good hotel. The staff was very friendly, even at midnight, when we arrived. Quiet surrounding in Kensington was gladly appreciated by us. We were happy to use the nearby tube-Station Earl´s Court.

Hotel is located very close to Earls Court Station, walking distance to lots of conveniences Earls court/Kensington is great for travelers because it is central to lots of tourist spots and a hub to get to other places. Staff was nice, room was perfect size and clean. Hotel was clean and quiet. The street was quiet. Breakfast was a surprise, staff there works hard and wanted everything to be perfect, it was. Only compliments for this gem. When I visit again, it would be a pleasure to stay again.

We've stayed for one week in the hotel. First the good things: The location is really good. It's located in a quiet street just five minutes by foot from the Station Earls Court. There you'll find a lot of shops and restaurants around it. The most employees ot the hotel have been nice. Generally the hotel is clean. Now to the bad things: The hotel would like to be a 4-star hotel, which it isn't definitly not. It's maximum a 3-star Hotel. The rooms are small. Even so small, that you can't put 2 suitcases on the floor. The shower ist also very small. Absolutely unsuitable for taller and stockier people. The lift is like a sardine tin. So I didn't trusted the lift an walked always to the secon floor and back. The breafast room ist also to small for a hotel wiht 100 rooms. Sometimes the people have to wait for a available table. The offer of the breakfast is poor for a hotel like this. Everyday the same offer. A lot of stuff with sugar like the flakes. Some fruits came from a tin. Almost every day we'd a problem in the hotel. Once the access right to the room didn't work anymore. So I had to walk down again to the reception. Once in the middle of the night water was dripping from the ceiling in the bathroom, right next to the ceiling lamp. So I went to the reception. The employee was very nice and offered another room. I've taken a look to this room, but the room was smaller than out room. So we've decided still stay there. Fortunately the dripping of the water stoped soon. Another day when we came back from the sightseeing in the early evening out room was not cleaned. So I've went another time down to the reception. Sure, I was angry after all the other problems we'd in this hotel. The lady (manager) at the receplion promissed me several times, that the room will be cleaned during we'll be away for having dinner. When we cam back after dinner the room wasn't still cleaned. In our booking was a late check out included. When I've asked at the reception, the lady told me, that a late check out is not included. In my opinion, the management is the hotel's problem. It doesn't have the processes and employees under control. It would be better if the manager would manage a cheap hostel or so. I'm sure the management will reply to my comment and, as with other comments, will find excuses and apologise. I fear that the hotel will not improve and everything will continue in the current rut. There are many other hotels in the street and area that are probably better.

This is a great hotel in a good location close to Earls Court tube. All staff were friendly and extremely helpful and they served the best breakfast I've had in years, all cooked to order. Room was clean, functional, quiet and comfortable. Would definitely recommend for business trip.

We stayed at the Mornington for three nights. Exellent place! The staff is friendly and helpfull and the location - 3 min walk from the Earls Court Station is just perfect! We will highly recommend this hotel, and we will definetly come back.

The room was nice and the bathroom as well. It was rather small and had no air conditioning so it was a little hot in the room but other than that it was nice! We would've liked a small fridge for drinks and such in the room, maybe something to add to the rooms? The service was great! It was also close to a lot of sightseeing :)

We stayed with our teenage daughter. The room had a proper extra bed, not a put up, which was great. We were in a basement room, which was quiet - occasional footsteps above but to be expected. Shower tiny but did the job - hot and good water pressure. Otherwise I thought the room was big enough for what we needed - a pleasant, comfortable place to sleep. Room to hang some clothes. We were out from after breakfast to bed time. All the staff we came across were pleasant and helpful. A good choice of breakfast. Great location, M and S for water and snacks an the corner and other shops very close. The tube was 2 mins away and not far to get to some of the attractions on foot.

Great location just round the corner from the tube station. Our room was on the front but the road is fairly quiet and no issues for us regarding noise whilst we were there. We included breakfast in our booking and the breakfast was very good with a greta selection of both hot and cold choices. Service was also very good both at breakfast an at reception. Didn;t eat an evening meal there so cannot comment on that.

We booked this hotel about 3 months ago - an economy room for two. Firstly a positive, the lady on the front desk was lovely and clearly knew what she was about to offer us was sub standard and hence she began with ‘if you're not happy with the room I can see what we have tomorrow' (kind but not much good as we were only staying one night). She admitted it was on the lower ground floor and quite small. We pointed out we had booked some time ago to which she replied that unfortunately it is the hotel policy to allocate rooms on a first arrive better room of its type basis. Really odd and frankly not fair. They'd had our money months but because we couldn't check in until 5pm we had a lesser room than someone who booked late but arrived early? Anyway … the room was minute and dingy to say the least. There was barely any room for two people to change etc. There was a tiny space to hang clothes with the princely sum of two hangers. Goodness knows what you would do in the winter when you had thick coats etc to find somewhere to hang?! The bathroom was equally small. The door didn't open fully because it hit the end of the bed meaning you had to squeeze through it at an angle scraping your hip on the sink that was right in the doorway. You certainly couldn't hang towels on the door inside as you wouldn't have been able to stand in front of the sink. There was literally nowhere to put your toiletries so we had to leave them on the tiny desk/dressing table in the bedroom. The bed was pushed against the wall to create the metre square of floor space meaning my husband had to climb over me to get to the loo. Thus his side of the bed there was no side table so nowhere to put a drink and not even a plug to charge his phone. My side was no plug but a usb only. It was, however, graced with a table. Lucky me. However we couldn't find a glass to put any water in until at about 3am, while sitting on the loo, I noticed two flimsy disposable plastic glasses shoved at the back of a hidden shelf under the dolls' house sink. There was a kettle. I didn't use it but my mother in law in a smaller yet room (which she said she thought might have once been a corridor) did. Or she tried to. It didn't fit under the tap to fill. While there was an iron and an ironing board I never found a hairdryer, despite searching. The aircon was freezing. I tried to change it but it seemed to jump back to 19 degrees. There were no instructions to change it. Thank goodness the duvet was thick (bedding, towels were all of a good standard and to be fair the room was pleasantly decorated and very clean). One final flourish was the only window in the room was frosted and appeared to be facing a wall so there was zero natural light. Yet when it got dark it was brightly illuminated with an artificial light from somewhere that was on all night! Genius! I think what I would say is the hotel is in a decent area for amenities and Earl's Court tube - big tick - it's clean and the public areas are appealing. Staff are very nice. Just make sure you get there to check in just after breakfast!

Mornington was a great stay. Location: around the corner from Earl's Court, which has a direct connection to basically everything including LHR. Lots of restaurants and stores within 1 block. The block that the hotel is on is quiet, with a lot of other hotels as well. Safe. I was hesitant because the hotel is part of the Best Western brand which (at least in the US) is lower quality, but it was actually great and those preconceived notions were proven wrong. Check-in: easy. Very small elevator, typical to old buildings in Europe. Room: I had a single room which was just a twin bed and minimal space to move around much, but as I don't hang out in my room this was fine. There was a writing table with stool which was nice to get things organized. A closet rod but no drawers. There is an in-room safe and a coffee pot hidden in a cabinet/drawer thing, as well as an iron/ironing board. Bed was comfortable. Bathroom: quite small, with a ship-style shower that a person with more girth may not be comfortable in. Shower amenities include soap, shampoo, and shower gel. (NOTE: No conditioner, lotion, nor blow dryer.) I did not get breakfast, as there are more reasonably priced options within one block, including Paul Patisserie, Pret, etc.

The service was very good at the MORNINGTON London Kensington and I was pleased with that. The location was perfect. It was on a safe, quiet street with attractive buildings. The hotel was minutes away from the Earls Court station and there were numerous restaurants, pubs and bakeries in easy walking distance. Additionally it was less than 30 minutes to walk to Kensington gardens and palace, the Natural history museum and the Victoria and Albert museum so it was an excellent location in every way. However, my room was the smallest room I've ever had at a hotel. The biggest thing in the room was the front window. I could barely move around in my room and there was no place to put my luggage except on the floor in front of the door. The nook intended for luggage was too small to hold my one medium sized suitcase. The shower was smaller than a cruise ship shower and when I washed my face in the sink water splashed all over the floor because the sink was so small and I couldn't get my face over the sink. Thank goodness I was alone because 2 people could not have stayed in this room comfortably.

Great location! Reasonable London Price. But room is kinda small. You can't really move in the shower. The sink i can't even wash my face without water coming out the floor. Sitting on the toilet with my face right in front of the wall. But it is very clean. The bed was comfortable. Despite the small room, it has everything that you need. Including an iron, water boiler. For the price i am paying, i think it is great.

Location... this is what prompted me to choose the Mornington. It's in a nice quiet street, just around the corner from the tube station. Outside, it looks lovely, the lobby is lovely & everything looks fresh. Staff at reception were very good & checked us in without any issues... However... We were in the basement, which wasn't the best, but looking at the fire plan, we actually had one of the bigger rooms... lots of bad reviews on TA relate to the room size.. ours was OK at the best. Bathroom was tiny ! the shower was so small that the huge oversized waterfall head only just fitted inside the cubicle & doors had to open fully in order to squeeze in... for anyone of a 'Larger' persuasion, they would have never even got into the cubicle. Toiletries were half empty & the pumps didn't work, so that was also a bit of a let down.. small things, but at almost £200 for a midweek night, I expect the small details to be sorted. Breakfast was advertised on their website as a full English, but was a cold continental... fully stocked, but not what was advertised, which was disappointing & enough to make me decide that I wouldn't return to this hotel. No explanation, until we asked.

Firstly on arrival we were advised no hot breakfast, as we booked direct no refund as breakfast is complimentary so bear in mind if you book direct. Gave us a room that had someone in. 2 nt no electricity or water, got lost in dark trying to find a working toilet as services has gone off around midnight. In the morning still no electricity or water as whole street was out. Offered a measly 10% refund yet we had no facility's. Staff didn't seem to care about their customers at all had to pay to get an earlier train home as we had no wash facility's or working toilet. My mum and I had to go up to the cafe to get hot food and toilet. A very undignified stay to say the least. But good points it was clean and good location.

Cosmetically the hotel is fine , ritual toiletries ,excellent -however the rooms have inadequate sound proofing - you are very aware of people talking in the corridor ,especially during the night, hearing showers in other rooms and during our stay this weekend numerous power cuts leading to no water on our final morning. I know that this was not the fault of the hotel but how they managed the situation could have been a lot better!!!! Would I stay here again- probably not.

I had a wonderful stay at this hotel. The hotel is conveniently located near the Earls Court Underground Station, making it easy to reach many other directions quickly. My room, which was designed for a single person, had a comfortable bed with pleasant linens and pillows and a windwow. Though the hallway was a bit narrow, the bathroom was lovely and stocked with Rituals shampoo and conditioner. The closet contained useful amenities like a hairdryer, a tea kettle, and an iron. The staff were friendly, polite, pleasant, and very efficient. I felt very safe in the area and was comfortable walking alone at night. The street itself is nice and welcoming, and the breakfast was delicious. Overall, it was a great experience!

This is a horrible hotel. For 2 mornings we had no water or electricity. The lift did not work so we had to use the stairs which had no lighting. I do believe they should be shut down for that! The staff was not helpful at all. Never offered to help or get a flashlight. We helped other guests with our cellphone lights. I will never stay here again or recommend it to anyone!

Great hotel. it's recently been refurbished to a high standard. I had a single room (Great to have had that option rather than usually having to pay a double room price in the bigger chains) It was very well designed, making the most of a small space. It was stylishly furnished and comfortable and felt more special than other hotels with its nice bathroom products, generous hot drinks tray (with decent biscuits!) even an iron and board, several handy USB points (including by the bed) and complimentary newspapers. The location is perfect. Less than 5 minutes from Earls Court underground station and lots of cafes and an M&S local! I found the staff exceptionally helpful, friendly and professional. I loved that I could check in early as my room was ready and leave my luggage safely after I'd checked out.

Ideal location for Earls Court tube and restaurants. Clean and recently refurbished. Fantastic helpful staff. Free newspapers Luggage stored safely Comfortable bed Economy double is small for 2 people but ok for a night or 2 Is really trying to be sustainable

Great location and only 5 mins walk from Earls Court underground. Shops, cafes and pubs nearby. Hotel staff friendly. Room compact but clean.

A few minute walk to Earls Court Station on a quiet street. Lots of places to eat close by. Reception staff friendly. Had plenty of tea/coffee in a very comfy room. Restaurant was currently closed & didn't have breakfast. Easy 15-20 minute tube journey to Wimbledon.

So pleased with this hotel. Very helpful and friendly staff. Lovely decor, had everything required. Great location for amenities and getting about. Parked at nearby ibis.

The hotel is only a few minutes walk from Earls Court tube station along a quiet road and first impressions were very favourable. The main lounge is light and airy and check in is easy. The whole hotel has a high standard of cleanliness throughout and everything is spotlessly clean. One thing to note is that there are two lifts each of which goes to different areas. When I got out of the lift there were four stairs to my room but that wasn't a problem for me. My single room was the smallest hotel room I have ever had but everything necessary for a comfortable stay was there (private bathroom, hospitality tray, hairdryer and iron and ironing board). The room looked out onto a quiet leafy area and the window opened. Breakfast was a superb Continental selection in a very pleasant dining room. There are alot of good eateries in Earls Court Road so I had evening meals out. Staff were friendly and helpful and the bathroom toiletries were of a good quality. The only improvement I would like to suggest is to have a small shelf in the bathroom although this might be a bit difficult to fit in given how small the bathroom is. All in all I enjoyed my short stay.

I paid £255 for my 'Executive Double' room. You could access the bed from both sides, i.e, it was pushed up against the wall as the room was so small. The room was on the ground floor, right next to the lifts, stairs and reception-it was noisy. The room didn't have the advertised bottled water. I wasn't able to check in until 2.45pm, despite other rooms being available. I was eventually moved to a better room, but that was after indicating to staff that the room was noisy at least three times.

Wonderful stay at Mornington. The hotel has been updated beautifully! The staff were all very pleasant and accommodating. Our first room was quite small but luckily we were switched into a 2 twin executive suite which had lots more space. The shower was small but did the job. The location is perfect for catching the Tube at Earl's Court or one of the bus stations. Lots of food options in the area as well as a pharmacy and M&S Food Market. Will definitely stay here again!

The staff was really nice, location perfect. The only problem was our rooms were downstairs so it was like a cellar in there. Very stuffy air with spiders and moths. The view was also not very nice but that isn't a big problem for us as we were in our rooms only for nights. We would come back but we would choose the upstairs rooms, if that would be possible and I bet it would be a 100% better?

The Mornington London Kensington was an excellent place to stay. It was close to the tube station, Earl's Court, which made it easy for us to find our way around. We had a family suite on the lower ground floor, which provided us an adequate amount of room to move around in. In our room we were able to store our suitcases standing up against one wall. The choices for their continental were excellent with staff bringing tea or coffee to your table. The staff were really helpful with the questions asked. We would definitely stay here again.

On a solo trip, I only needed a basic room with a convenient location (and private bathroom) and decent price to get to Heathrow. This hotel ticked each of those boxes. I booked a small room (very small), but it's what I was looking for for my last night in London before jumping on the Piccadilly Line to Heathrow in the morning. Clean room. Good price. A few minutes walk to Earls Court. Fabulous!

Location was great. Earl Court underground station was right around the corner. Shops and restaurants just down the street. Hotel was beautiful inside and out. Great breakfast. Excellent staff and service.

Mornington Kensington is an excellent choice for a London stay. The location in Earl's Court is ideal, the staff are the best you will find anywhere and the place is charming and spotless. The price affordable.

A jewel in the Kensington district, with amazing location, 200 meter from Underground and surrounded with delicious restaurants. Fantastic breakfast.

I had a two night stay with my friend and we were extremely satisfied with the hotel overall: nice welcome on arrival, reception area gives a very good impression you feel you are staying somewhere that takes pride in offering a chic and stylish experience; room was ready straightaway to check into, beds and pillows superbly comfortable, everywhere spotlessly clean and nice design touches; breakfasts were very good value with a menu of cooked to order items as well as a comprehensive continental buffet - it was a great start to the day. The only negative was that the room (Executive Twin) was very small, really only big enough for one person but it was spotless and had every amenity you needed (including an iron and ironing board). All the staff we came into contact with (on reception, dining room and housekeeping) were all lovely - friendly and professional. We felt looked after and welcomed. The location is perfect - just a very short walk to Earls Court tube so very central for getting around London.

Very polite & friendly staff throughout the hotel. Everything was clean and fresh and the buffet breakfast was excellent with a la carte included! We were however "upgraded" to a larger room (god knows what the smaller one was like) in the LG (read this as basement) level. There was some daylight, but the room had a decidedly musty smell. For a one night stay it was okay. Space wise these rooms are very small as are the en suite bathrooms. There was a tiny elevator (barely get two people in with "carry on" luggage only!) which had a mind of its own, so we used the stairs (maybe an issue for the less spritely). Overnight stay? - yes! For a week? - not for me...it is a boutique hotel and as such you get hanging space but not much else to unpack a suitcase for instance.

Fantastic hotel. My husband and I have just returned from a four night stay here and cannot fault it. The hotel is immaculate, the bed in the room was so comfortable, we had some of the best nights sleep ever , we had also been allocated a room at the front with a small balcony which was a real unexpected bonus. Breakfast was included in the price and was amazing , so much choice and served by friendly , attentive staff. The reception area was also always staffed and again by welcoming , friendly staff members. The hotel is literally minutes from Earls Court underground station and there is everything you could need in the immediate vicinity which is safe and quiet. I cannot praise this hotel highly enough and still cannot believe that for the price we paid we were able to obtain this standard of accommodation and service from the Mornington Kensington. If you are lucky enough to find availability here then do not hesitate to book, you really couldn't ask for more , it's a absolutely brilliant hotel in which to spend your city break.

This hotel was a great find. Good central location very close to Earls Court tube station. Recently refurbished, it presented as almost brand new. Spotlessly clean, nicely decorated, comfortable bed. Yes the rooms are small, but if you are a tourist, like us, and only need a bed and a shower, it was perfect.

I stayed at the Mornington London Kensington hotel with my mother in May 2024. We enjoyed our stay very much and will definitely consider staying here again in the future. The hotel was new, tidy, and modern, making it a pleasant place to be a guest. Although the standard rooms were small, they were clean and mostly comfortable (more on this below). The hotel team was amazing. We felt very much "seen" and welcomed, as we were always warmly greeted and asked if there was anything we needed assistance with. We really liked the breakfast offerings. The ability to order several dishes à la carte meant we enjoyed a different breakfast every day during our five-day stay. Everything was fresh and of good quality. The service team at breakfast was also great—super quick and helpful. The hotel's location was very convenient. Situated in Zone 1, it was near a metro station with two lines, one of which goes directly to the airport, and both go to the city. Additionally, it's located in Kensington, allowing us to walk (30 minutes) to Hyde Park and Kensington Palace through the beautiful neighborhood. While the rooms were quite small, they were still comfortable. We had no issues with sleep, as the bed was good. However, the size of the sink in the bathroom was a drawback. It was so small that it became nonfunctional for anything besides hand-washing. A few more hooks on the walls or in the bathroom would also be helpful. Overall, we had a wonderful stay and would highly recommend the Mornington London Kensington hotel.

My parents are in their 80s. They stayed at the Mornington whilst visiting the Flower Show. They were very happy with their room. They thought the staff were very kind & helpful. They really liked the breakfast. Staff arranged flowers and fruit in their room for me. Thank you so much Mornington for your hard work & kindness towards my parents.

Fresh, inviting hotel. Room was nice and clean. Staff was friendly. Location perfect, the street was quiet but underground and shops nearby. I wold stay here again. We didnt get the breakfast so cant tell anything about it but the breakfast area looked nice.

Friendly and professional staff. Small but cozy (and warm!) room. Excellent location and delicious breakfast. I would definitely stay here again!...........................................................................

Small and compact room but all the necessities. Great for a couple of nights. There was no saver socket and no handrail in the shower this could be a problem for some but for a couple of nights this was ok for us. Staff were warm and welcoming and the hotel spotless.

I booked this as a treat for our 25th wedding anniversary and communicated with a few staff members beforehand about putting some wine in the room. We arrived late to a very warm welcome from Mika. The room was beautiful, very large for London with large bay windows and a balcony overlooking the street. The staff had gone to town with my request and left a card, chocolates, prosecco and strawberries for us. It was a lovely touch. The room was clean with a controllable thermostat, a fridge, tea and coffee plus toiletries. Sitting out on the balcony with a glass of wine was a luxury. Breakfast next morning was great. Small dining room was clean with a good atmosphere. Good choice of buffet breakfast and hot items to order. Location was excellent. Quiet during the night but just a minute walk from Earl's Court High Street and the tube. Huge thank you to the very friendly and welcoming staff for making our stay an unforgettable one. We hope we can return one day!

I have stayed at this hotel before but not since it has been refurbished. I must say that it looks fantastic. The decoration is lovely,especially the breakfast room. I received good value for money. Attentive staff and lovely fresh breakfasts. I will stay there again.

The Hotel exceeded all our expectations. Price was below our budget, even after upgrading to a Queen Suite with a balcony. Located close to Earls Court Tube station we were just minutes away from all the destinations, while the local neighborhood offered a variety of amazing restaurants & fully stocked groceries. The Staff were kind & very helpful. We highly recommend the breakfast.

The hotel has just been renovated and the quality of the finishes and the cleanliness of the room was excellent. I was expecting less for the price and my expectations were exceeded!

Simply one of the best hotels in London I have stayed with. My list includes Hilton Park Lane, Grosvenor and others. The hotel is immaculate, the rooms clean, well designed, the only addition I would have liked is a small fridge. Breakfast, fresh, tasty - hot breakfast cooked fresh and served to you. Most of all was a caring, helpful and really positively motivated staff everywhere. Hugely recommend it.

Nice decoration, everything brand new, room ultra clean, silent, coffee and cookies available in the room, incredible breakfast, very attentive staff. And convenient location.

Very nice hotel. Rooms are clean & in good repair with modern finishes. The staff is friendly & helpful. The location is fantastic. Very easy to get around via the Tube.

Stayed for 2 nights for the London marathon. Cool vibe to this hotel. Gold finishing touches everywhere. Nice reception lounge, lovely breakfast but get down early as it gets busy. No problem as I'm an early riser. Staff are friendly and polite, nothing seems to be a hassle. We had a room problem on the first day but got moved to another room for our second night. Some rooms are a bit compact but it's London and space is premium so book carefully. Great hotel in a great location close to Earl's Court tube. We walked to nothing hill for a day and over to Kensington gardens both are within walking distance.

Stayed here for 2 nights, I had a great stay here with my dad who was visiting me while I was on a work trip Radon's the receptionist is an asset to the team, so friendly and helpful and a genuine person Thanks for a great stay!! Also an amazing location , so close to the tube station and lots of restaurants and shops just few mins walking distance

Lovely warm welcome. Very clean throughout. Superb for a few nights stay, if watching a football game at Stamford Bridge, going to Earls Court Exibition Centre or Olympia this place is perfect. Literally a short walk around the corner of Earls Court Tube Station. History Museum and V&A short walk away or catch the tube. Fabulous breakfast , freshly cooked to order and while you wait there is a cold buffet with cereals and juice. This room is just passed reception which also turns into the evening restaurant and bar. Wonderful!

We booked an executive queen room. While pleasant and clean there were a few improvements which could be made. The bathroom was certainly on the small side and the fans/air con reasonably noisy. The staff however made it feel like a 5star experience. Helpful, friendly and nothing too much trouble. The breakfast was also delicious with good quality ingredients and a good range of choice. Once again the staff always on hand to help whatever the request.

Great experience, the staff were very friendly, room was small but nice, breakfast was excellent, neighborhood was very cute and in a good location! It was very very close to the train station, museums, and only a short ride away from central London.

My norm in big cities is to book major brands, as you know what you're getting. London, however, is a challenge as independent hotels can be hit and miss. The positive reviews of the Mornington made me take a punt. First of all, the location is spot on, just minutes from the Piccadilly and District lines of Earls Court tube station. I felt like a resident in a London neighbourhood rather than a visitor to a commercial hotel region. Entering the lobby area, I was very impressed - proper boutique hotel environ, modern décor, newspapers available and a lovely fragrance in the air. Check-in was swift, with a warm welcome from Fred. Our newly-decorated family room had many amenities available including large TV, iron & board plus a good selection of soaps & gels in bathroom, although there was no fridge. The bedding and mattresses were excellent in quality and comfort. Within minutes of entering the room, Fred then called to ensure all was ok. The level of hospitality well above what I expected. The only ‘small' complaint about our room was that it is rather compact (especially when the sofa bed is down) although it has been cleverly designed within the limited space. But mostly when we're in London, we aren't in the room long enough to require anything larger. Point being, room size in London for us is a low priority. We tend to wake late, so didn't opt for breakfast despite the reviews suggesting it is very good. However, within a stone's throw is an M&S foodhall, Paul, Starbucks, Leon and a host of other eateries. So to sum up, the Mornington is a little gem and thoroughly recommended.

We had an incredible stay at the Mornington London Kensington! I traveled with my daughter during spring break, to visit my younger daughter who is studying abroad this semester. The first wonderful thing that happened was that our daughter who is studying there spoke on the phone with Fred about a room that would have a space for her to stay with us some of the nights. Fred explained there was a really good option with an extra pullout where the 3 of us would be comfortable right on the ground floor. When I arrived at the hotel, Fred remembered about our room & even showed it to me before we decided it was a good choice for us. The personal touch really made a difference. The large main bed was super comfortable for me & my older daughter. The extra bed was perfect for my younger daughter and we were thrilled she could stay with us, which meant we could see more of her during the weekdays she had classes. The location in Earl's Court is just fantastic!! Everything you need is right there near the Underground station, and the hotel is around the corner. We also loved the location because it is less hectic than being in central London. There are easy connections to get anywhere from Earl's Court. All of the staff at the Mornington was fantastic. Erinco even heated up our daughter's heating pad in the evenings. The two women who work at breakfast were great as well! After the first day they remembered my daily latte order right when I walked in. The breakfast is not to be missed! There are cold items, yogurt, cereal, toast and pasties. Then you can order hot food each morning, which is made to order and delicious. It is also nice because it is never really crowded. When full the breakfast area holds about 30 people, it is so lovely. The hotel is updated and modern. There are charging cords right near the bed, and we didn't even need a converter to charge our phones. The shower is really nice, and the hotel provides soap, shampoo & conditioner. The towels were also large & soft. I would love to return to London and this hotel would be my first choice of a place to stay! Thank you to all of the staff at the Mornington for making our stay in London so personal & wonderful. We miss you! It was a true pleasure to come back to our comfy hotel space after our days out exploring London. Earl's Court always felt safe, even when we returned late after a visit to Harry Potter & Wembly Stadium for a football game.

First and last time staying at this hotel. Pros - quiet, even though it's close to Earl's Court station, bed was small, but comfy (1st rating point), breakfast was good (2nd rating point). Cons: I got a lower ground floor room, so little light and no view and it smelled damp and a bit moldy all the time as soon as you entered the LG area. Aircon/heating worked for one day and then never again (I stayed for 5 days), no wi-fi in my room at all (btw not in the breakfast room either), the shower was tiny (a small triangle; even as a slim person you could barely move), the sink - a narrow rectangle, totally impractical - only had cold water. There was a flashing smoke detector directly over the bed that kept you awake at night (I MacGyvered it with adhesive tape and cardbord), and you had next to no storage space for clothes etc. The whole room was super tiny, so you could barely move. And there was construction work going on for a whole day in the lower ground floor area. Tbh, I have had better quality in 2,5 star motels for a fraction of the price, so no recommendation.

Stayed for a night with my 8 year old son,really close to the underground and a nice modern clean hotel. Staff were all very friendly I honestly couldn't fault anything from our stay. We took an Uber into Stamford Bridge for £10 and walked home from the game only about 15 mins. I normally would leave reviews but I felt this one was deserved.

Convenient location on a gorgeous street in central London. Beautiful modern decor and the perfect place for a business or leisure trip. So easy to get around as Earl's court station is just up the road. Will most definitely stay again. Thanks to the staff for a lovely welcome and excellent service :)

We stayed for 2 nights for a short London gaunt. Hotel is centrally located around corner from Earls Court tube with many shops, bars and places to eat nearby. The hotel was super clean and very fresh, with a proper “Kensington feel” to it. Staff is what makes a hotel experience and all the staff were super friendly, very smart and professional. If you are a larger person, the shower might be a little difficult for you but otherwise 10 out 10! Oh also, the bed was amazingly comfortable and I'm really fussy when it comes to a good mattress!

The worst 4 star bedroom we have ever stayed in. Far too small and uncomfortable. Very close to being unfit for purpose. No clothes storage, couldn't move in the shower and very difficult to sit on the toilet which was about 1ft off the facing wall. The double bed was against the wall which meant that someone had to climb over the other one to get out of the bed. Certainly nowhere near 4 star.

Location very good, staff very good and the hotel was clean. The breakfast was good. On the down side the room was small by the shower was tiny, the bedside lights could only both be on or both off which is not good if one person wants to sleep and the other read. There were charging points either side of the bed however one of them only worked when the main bedroom lights were switched on so no charging overnight. The main disappointment was the internet which if it worked at all, which was rare it just kept dropping out. It's 2024 so getting the internet working is quite basic.

Absolutely fantastic stay at this hotel recently. The location is excellent, 2 minute walk to Earls Court underground station. Hotel staff couldn't have been more attentive and polite. Rooms are very clean and comfortable. Staff were constantly trying to improve our stay, either by making polite conversation or giving handy tips where to visit/eat or drink.

2nd stay at Mornington Hotel. It was just as good as the first. The rooms are very well presented - compact but enough room. The bed is the most comfortable I have ever slept in. Staff are really nice. Vegetarian breakfast was quick and very tasty. And only 150 yards from Earls Court station

Nice hotel, friendly staff, good breakfast freshly cooked, convenient location for Earls Court tube. But Executive room was on the small size, shower cubicle cramped, and sink was barely big enough to wash hands, with access restricted by an (unnecessary) shelf immediately above. A shame, as this would have been a 10/10 otherwise.

I stayed here during a weekend trip into London last weekend and I have nothing but good things to say about this hotel. The location is beautiful and conveniently close to the tube. The hotel itself is well maintained, clean and welcoming and its staff are happy to help with a 24/7 reception and bar. I have a disability that limits my mobility (I have a walking stick) and the hotel were able to accommodate with an absolutely stunning room which held a large level floor shower. The towels supplied are plus size friendly and the room was clean and well stocked with most necessities. My only concerns if you are considering staying here with a more severe condition there are multiple steps leading into the hotel and the bathroom (At least the one I had) would not be able to accommodate a wheelchair into the shower because of the way the door opens/closes. Ultimately I would definitely stay here again and I can't thank the hotel enough for being so accommodating!

Good hotel, no decaf coffee one restaurant is closed as only kitchen staff can use the coffee machine. Ground floor rooms are noisy due to wooden floor. Rooms are tiny but get space is a premium. Fred was so lovely spoke to him before arrival and at check in. Amazing customer service. Others weren't so helpful see above comment about coffee. Choice of soft drinks quite limited. Breakfast menu was ok, would have liked pancakes as an options rather than cooked or continental breakfast.

Beautifully decorated and immaculately clean. This hotel is lovely. Staff were super friendly and helpful. Breakfast was amazing. The room was small but as expected for a city hotel. Very clean and toiletries lovely quality. Only thing the room missed was a full length mirror.

A great stay made even better by the attention to detail and friendliness of Fred at Reception who went above & beyond to make sure we felt comfortable and welcome. Will definitely use this hotel again.

Great location close to Earls Court tube. Hotel looks like it has been recently renovated and was clean and bright throughout. Didn't interact much with staff but, when we did, they were all very helpful. The room was small (as we expected and glad we paid extra for a slightly bigger room) nut was clean and nicely decorated. We couldn't fault it.

We were staying at this hotel in January. Never have I ever stayed at a room that was located at the BASEMENT, not even at a three star hotel. The room was tiny, and freezing cold if the air-conditioning was turned off for 5min. What I disliked the most is the fact that I read later in the reviews that one could have requested to be moved to a room in the upper floors, but if you don't complain you stay in LG?!! This is such a bad and dishonest service, and I don't agree with some people saying in the reviews that appreciated that they moved them to upper rooms. This is what should have been done in the first place- 4 stars room experience!

One of the best hotels I have ever booked! Extremely friendly staff, clean rooms, top location, near underground and bus stop, very good continental breakfast and nice view from our executive suite. I have read many reviews but I don't really understand them, because they talked about view and windows etc despite the fact that the booked oom was budget or economy for example.... I would definitely stay there again! Thank you!

Convenient, 2 mins walk from underground station. Good location with lots of restaurants to choose from. Staffs were super friendly, welcoming and attending to your needs. Whenever you need help, they were the first to reach out their hands and asked if you need anything. Definitely recommend to anyone.

Just returned from a gorgeous 2 night break in this gem of a hotel. Fabulous location.. a 2 min walk to Earls Court station. This hotel has recently been fully refurbished & it smells new. We had a cozy room on the 4th floor. The bed was so comfy ! Breakfast was perfect. So much choice and really good quality. We found every single person that work here to be friendly and efficient. We will definitely be back.

We had booked a Executive Queen room, the first room we were given on the top floor was very small but newly refurbished and very clean, when we came to shower in the morning we found that the shower was so small it was unusable. We contacted the reception and we were moved to a much roomier room with a decent sized shower at the back of the hotel on the ground floor. The hotel is very clean and the staff are helpful and it's in an ideal situation for tube links.

Hugo and his team clearly take pride in their work at this newly refurbished gem of a hotel. Their attention to detail and endeavours to ensure guests are not only satisfied but delighted is refreshing. Yes, the rooms are small but remember this is an old building in the heart of London and so they are typical of this era. As tourists we spent most of our time out and about so more important is the comfort of the beds, the cleanliness of the room and the amenities offered. I cannot fault any of these. The breakfast is top notch - a superb continental buffet plus a choice of cooked breakfast, all served by very charming and attentive waiting staff. I would not hesitate to recommend this hotel to anyone visiting London - the location is superb for access to underground and bus routes and the neighbourhood is quiet. I am already booked to return to London in March and again in April and am so pleased to be returning to the Mornington London Kensington on both occasions.

Considering the standard of hotels in London, I was extremely impressed by this hotel. Staff was nice and welcoming. Furniture was recently renewed. Room was clean. I enjoyed so much my stay that I will definitely come back! It was also very close to the center or London! the tube was 2 mins away from the hotel

Very clean, very friendly, and perfect location, but small room with very little window without direct day light. Impossible to stand upright in the shower as an adult. Small double bed against the wall. Even booked as 'economy', we did not consider this a full room. Could be ok to book for children below 10, but not for adults. In another room, we would certainly recommend this hotel though.

I really like the friendly staff, the pleasant breakfast experience, and the location of hotel (near Earl's Court underground station, also in zone 1). A sincere thanks to Mornington London Kensington's team.

A room that's much, much too small. Bathroom also too small, only one person can fit in at a time. The bed is stuck to the opposite wall. No space to move around, no mini-fridge, room in basement, so window facing wall. The hotel is nice, the staff are friendly and it's close to a metro station, but it's not worth the price.

A fully refurbished boutique hotel in a convenient location. Had a lovely feel about it. Staff could not have been more attentive, friendly and helpful. Room was very clean. Bed was great. Shower cubicle in bathroom was very cramped (I am a fairly large individual). The lift was tiny and has room for only one person and two cases. Breakfast items were prepared to order and the quality was excellent. Great choice on the buffet. Waiting staff were spot on. Would happily return and confidently recommend.

Had a great stay at this hotel. Lots of plus's about staying here. Staff were friendly, rooms were clean and the hotel in general was very modern. It is a 3 minute walk from Earls Court Underground and the road that's on has bars and restaurants on it, and everything else you may need. It was also very decently priced for London. The only negatives I could mention are that I stayed in a single room and I have to say it was very small. That didn't bother me much but it may bother some people. Everything was very compact, and there's not much storage space but I only stayed 3 days so that wasn't a problem. I found it impossible to wash my hands without soaking the bathroom floor as the sink was tiny. I felt it only fair to mention these things as that's the point of reviews. Overall It was a great stay and I would stay there again.

I was very impressed with my recent stay at this property. This hotel has a boutique like feel, and my room was cozy, clean, and had nice in-room amenities. As a solo traveler I had no problem with the small room size and bathroom. I was always treated very kindly by the warm and caring staff. I will definitely return!

Very nice and cozy place. Excellent service, staff and a tasty breakfast. Our room were maybe a bit tiny but that wasn't a big deal and it made the atmosphere more intimate. Highly recommend this place!

The location of this nice hotel was just perfect for my business trip. I could reach all my meetings on foot within app. 20 minutes which helped me to safe time without using the Tube every day. Moreover it's just minutes away from Earl's Court which is very useful both on arrival and departure. The room was very clean and although of typical size for London I had all I needed for very pleasant sleeps and even some work in-between my meetings. The WiFi worked excellent. Breakfast was really great, with lots of options both for the cooked breakfast and the buffet.

Top location. Great clean Hotel. Convenient to trains and buses and attractions. Breakfast was excellent! Customer Service was very helpful in directing us as hi was to navigate London by Bus and Train!

Still under renovation. “Queen suite” hotel room well presented but certainly not queen size. Once guests started to use their bathrooms you could hear water running through the waste pipes in our room - we thought we were going to get wet!! Disturbed night's sleep as a result and when complained in morning staff not surprised or interested. Gave hotel a chance to respond by email and a week later still not heard anything!! Present themselves as high end, but customer service certainly not high end

Horrible experience. I wouldn't wish it on my enemies. All of the rooms are incredibly small, which is to be expected in London, but BASIC appliances are not available or functional. What kind of bathroom doesn't have a single towel rack? Where are you supposed to put your towel (hand towel included)? Why are the sinks tiny rectangular boxes that are impossible to use for things like shaving unless you want to clean the floor every time. Why did the fire alarm in our room go off at 7am because someone burnt toast in the kitchen? Is there any delay in this system? Why do the soap dispensers require multiple pumps to get a modicum of what's required? All of these things point towards an owner who has contempt for the people who use this hotel. They clearly haven't tried spending a night here. Truly disgusting. I hope this place goes out of business.

I rarely write reviews but I was very worried after seeing so many bad Google reviews on our way to the hotel so I decided to leave one to prove that this is a wonderful hotel! Me and my mum stayed here just for a night to sleep. Firstly, the hotel is just a 2min walk from the tube station Earl's Court (Piccadilly line) and located on a cozy, safe street that has lots of other hotels around. The hotel looks small from outside but there are quite a lot of rooms. Reception seems to be open 24/7 (considering we arrived at 1am and were greeted by a lovely gentleman). He also asked how many room cards we need. The hotel has been recently refurbished (we think) as the carpet looks fresh, there's a vague smell of fresh paint in the hallway and the rooms look completely new. We stayed in a compact double bed room as we just needed a place to sleep & eat. The rooms are on the smaller side but worth it for the price. It was actually much cheaper for us to book the stay directly on the hotel's website as well. I would say if you want to stay in central London then this is a fantastic spot! Breakfast was lovely - it's £20/person per day (if not included) and there are small pastries, toast, cold meats & cheese, fruit, juice, yoghurt with toppings & honey/jam. There is also a list of hot foods made to order (e.g. various forms of eggs, omelettes, mushrooms, bacon, etc) so you can have a full English or a different mixture of foods. Tea/coffee & water is included of course but you do have to ask the waitresses for them though! Speaking of them, they were so attentive and sweet :) The room itself had lots of amenities. There's a coffee and tea making station (with milk pots), an ironing board & iron, hairdryer, hangers, a very good air conditioner, a big TV, and Rituals soap & shampoo in the bathroom! There's a handheld shower & rain shower. Of course, there were a couple of bits that we didn't love but that's only fair. The sink in the bathroom has a very modern design and the basin is rectangular so you have to wash your face standing sideways. The shower is up against a corner of the wall but just has a shower curtain which I think you kind of have to pull around the whole open corner? Also, the chargers by our bed were not plugs but just a USB & USB-C slot so make sure you have a cable! There might be plugs somewhere in the room but we didn't look as we had cables. Overall, honestly I would rate this place a 10/10. There was nothing that really bothered us and it was a pleasant hidden gem! And the price we got (booked early, non refundable etc) was only about £125 for the night which is quite cheap for this quality in central London. ABSOLUTELY will be recommending this place if any friends/family need a place to stay!

My elderly mother was stranded 3 days awaiting a return flight to the US. Hugo, Jazzy and Danny looked after her and patiently assisted in retrieving her lost passport and valuables and relaying crucial info to family. She was so happy with her comfortable stay and their professional aid and attention. She loved the breakfast! Great people, pleasant amenities, great location. Our family can't thank you enough!

There were stains on my mattress cover but the housekeeping changed it and was offered complimentary breakfast. It's just hard to imagine how you can make a bed and not notice a stained linen. Also there were renovations going on and sometimes there were chemical smells. And the air condition was not adjusted after request. One worker said I could do it in the room and someone else said they had to do at the main controls.Single room is very compact.Overall the bed was comfy and hotel quiet. Breakfast was good but costs extra 15-20 GBP. Safe neigbourhoud and excellent location to the tube, snacks and restaurants. Good service especially in the breakfast area.

I'll start with the positives. The location of the hotel is fantastic. Literally a three minute walk to and from Earls Court Station. Loads of places to eat, drink and grab a coffee from on Earls Court Road. On my first evening I was given a complimentary upgrade to an executive room, which was a very pleasant unexpected surprise. The room was small but beautiful and extremely well finished. Now the negatives. On my second evening I was moved rooms, which I knew would happen and was fine with. The room was nowhere near the same standard as the previous one even taking into consideration it wasn't an executive room. There was no bin in either the bedroom or the bathroom, no hairdryer nor remote to watch the TV. The shower only had a curtain which was useless and flooded the bathroom when used and the carpets had not been finished correctly. When I checked out I informed reception of the lack of items and was advised it was a new room that had just been released. Surely a new room would contain these basics?! Upon check in the receptionist was very friendly and helpful but was on a personal video call. Sadly the location does not make up for all these downfalls. I would only recommend staying here if you book an executive room. I won't return.

Awesome location, small room, but everything is there and spotlessly clean. I am back in London in 2 and a half weeks and I would stay again. Staff were so helpful and storing luggage was a breeze. Great sound proofing meant a good nights sleep. Minutes to Earl's Court station.

Nice staff, clean rooms although quite a compact room. It was in a decent location and close to the rail. It was a bit confusing as there were 3 names the hotel was called making it difficult to locate. I was informed it had been renamed it but there was not clear communication of the correct name of the property.

Stunning little hotel near Earls Court station. Lovely staff and reception area and had my room upgraded as it was my birthday. The room was so nice and the hotel was excellent value too. I wouldn't hesitate to recommend this hotel to anyone coming to london for a classy affordable stay in a stylish hotel that has a modern twist on Art Deco style.

Our “stay” was in late July. The hotel was under construction, which we had not been told beforehand. Jackhammers were operating literally just outside our window on the ground floor. The wifi reception in our room was non-existent, so I had to go to the lobby to use the internet. The AC didn't work. The electrical circuit-breakers kept going off and we were told this was because we were using extension cords. We were told that no extension cords were allowed. There were no electrical outlets on the side of the room with the bed, so this was unworkable. If there are only outlets on one wall, you have to allow extension cord use. Common sense. There was just one small wardrobe for all of our our clothes, with no closet. The rooms were new (well, the place was still under construction) but were dusty, as you might imagine. I had to wipe down the top of the wardrobe so we could use it as a shelf. When we told the front desk we had to leave and book another hotel, we were told we would be charged for that first night, even though we only stayed a total of three hours.

I come here every year - when I have to run away ( for 3 nights ) from my home in Notting Hill , due to the Carnival! The hotel has had a total refurbishment and looks spanking new, with all the bells and whistles ! I booked in advance through the Best Western website - and got a great deal for £128/night, incl . breakfast . This was a tremendous deal - as the location of the hotel is perfect : close to Earls Court tube station, but on a quiet street; one may also walk to all the museums in nearby South Kensington, and there is also the very green and salubrious Brompton Cemetery nearby - with its delightful trails for walks , as well as a convenient little café! A M&S Food Hall is less than five minutes' walk away, and a Tesco Express is also conveniently nearby . My air- conditioned room in the hotel is quiet, very clean and well-furnished with all convenient amenities, and my welcome tray was replete with snacks ( crisps , cookies) , cans of soft drinks as well as water, and there were also Twinings teabags ( and Nescafé coffee sachets ) . I have had the hotel breakfast for 2 mornings now - really excellent quality , and great choices available ( I rather gorged myself, oops) . The hotel staff are always helpful and polite , much appreciated . As far as I am concerned , I am truly enjoying my enforced sojourn here - so thank you so very much to everyone at the Hotel !

Great venue with amazing service. I was welcomed from the first minute and allowed to check in slightly earlier than expected. The room was clean and with all the necessities provided. I really enjoyed my stay and I look forward to visiting this hotel again

Yikes on this room. I wouldn't stay more than a few nights. We stayed on the new side of the building with all the new technology / fixtures that were confusing. Everything is TINY in the room. There were two false fire alarms first night, another one woke us up the next night, another the morning we left. None were explained beyond "someone was trying to dry their hair. There was a leaking roof in the reception area, and the staff seem to be inexperienced and confused. The location is really excellent, however, and the rooms are quiet aside from the alarms, so there's that.

Hi I'm writing about the absolutely terrible room, stay and service I received in room 406 from the 5th to 6th of August . There was no AC in the cramped hot stuffy room and even after repeatedly going downstairs to ask for a AC fix or a room reassignment 3 times I was told that there would be no resolution and that I would have to stay up all night until management came in at 9am the next day and I was promised by the person in-charge that I would be rebooked for another day in my situation. However in the morning I'm told there are no managers on the weekend and that there is no one in charge I can even speak to directly or even on the phone. This is absolutely insane and unacceptable. PLEASE SHUT DOWN ON THE WEEKENDS IF YOU DONT HAVE ANYONE INCHARGE present. Additionally the rooms and the door are not soundproof and my room was placed directly in front of the constantly squeaking elevator lobby door, this is such basic guest service to even just oil the hinges or something, but I have to stay up all night because of management's incompetence. This is absolutely insane treatment. Additionally I was unable to reach the anyone over the phone number provided during then morning before I even came to the hotel

Oh my jesus what a fantastic hotel I came across. Came here on a recommendation from a friend at work and such a lovely place in Earls Cour. The Front House manager Jazzy was so polite and understanding which just made the overall experience perfect. They are going under renovations, but once done I think this should be a 5 star hotel based on the customer service I received. Lovely rooms, fantastic breakfast. Nothing to complain about.

Great value for money, location very convenient. Rooms are sized well in comparison to London accommodation and especially at the room rate. Clean and modern rooms. Very happy with staff both on reception and in breakfast room. We booked here last minute as our pre-arranged accommodation was so bad and had to checkout, so we were so lucky to stay here.

The hotel is in the midst of renovations which they don't tell you about before hand and are happy to charge you the normal price even though in our case there was no handle on the wardrobe door, the air conditioning was not working and the corridors had wet paint signs on them right around the entry to the area in which our room was. Not a good way to treat guests. In saying all this the room was a good size for London, it was clean and well presented. The staff were helpful and of course the location is very convenient for transport and eating. All in all liked the hotel but was not impressed with the price I paid to stay on a work site

Hotel renovations; management needs them and guests will appreciate them...AFTER they're completed! It baffles me that this hotel took bookings while they were completely renovating each floor, the staircase, the lobby... ultimately felt like being robbed and had been exploited by an establishment that hadn't even bother to send an email/notice/warning that guest would be staying in a construction site. The hotel has been undergoing major renovations since at least march 2023 (as per the employees). This means dust everywhere, a lift that does't work, noise during the day. I'm sure this will eventually be a nice place, but would not recommend at all presently.

Location is excellence. Short walking to tube station and bus station. Small room with unworking air condition. Super lumpy bed. Super small shower area. Bad quality of sleeping. Average quality of breakfast. No toilet in reception area while waiting for check-in.

Last minute reservation when another hotel turned out to be awful and not what we expected. Very accommodating, helpful with requests, and very pleasant workers throughout our stay. Perfect location, Earl's Court Station is soooo close, and you there are so many businesses near - food, grocery, etc

Hotel is in an excellent location and ideal for exploring London. Earls Court station only one street away. Staff were very polite and helpful. Room was spotless and would definitely stay again without hesitation.

None of the services advertised where available. No TV, no air-conditioning, no telephone, no tea/coffee facilities. Twin room should have been a single as there was not enough room to even change. Even furniture was only for a single room. It was not a bathroom but a wet room. Definitely not a 4-star. Breakfast cancelled on 2nd day after having to go to another hotel on 1st day

This is a big NO unless you verify that their remodeling is finished. NO elevator (lift) for my mobility impaired wife. The website doesn't tell that they are a mere shell of a hotel during remodeling. There is no lobby and no amenities (and no elevator). Do not go unless you can verify they are fully rebuilt. The room we stayed in was very funky shaped. Obviously it is a converted house, but you could barely move around in the room. Still, it was clean and comfortable enough at the end of a day of sightseeing. Convenient to the tube station.

Booked this hotel as it was rated four stars. But how can this hotel be rated four stars??? More like one star. The worst hotel i ever stayed in. Tiny rooms. not clean. plus scaffolding everywhere and builders noise. DONT BOOK

Hotel was as expected. Situated in a nice neighborhood. It was easy to travel to and from the hotel. I arrived in less then an hour by train from Gatwick. Only 200 meters walk from earls court underground station. Hotel is undergoing renovations, no restaurant available.

At £260 a night this hotel should be ashamed of themselves for charging this kind of money. Firstly no forewarning that there were buildings works taking place at the hotel. The reception area was more akin to a construction site. The first room was meant to a king size bed so I expected a reasonably sized room instead what I got was a bathroom closer to the size of a aeroplane cabin. The distance between the shower and toilet was no more than 10 cm. The queen sized bed (not king) and desk barely filled the bedroom. The staff understandably moved me to a larger room the following day but despite being larger the condition of the bathroom was shocking. Best Western proudly brag about their high cleaning standards. You can decided for yourself from the pictures…

The room could be more clean and it could be paid more attention to the details (TV with some issue, A/C too cold after the room "make up" and no bags in the bins after the first change): overall, despite some flaw with the room (but by my experience is always like this with single room in London), the staff has been very kind and available. In booking phase (on Lastminute.com) there wasn't written anywhere that I had to pre-emptively swipe my Credit Card for any eventual damage during my stay.

Excellent check in, we were allocated a room straight away. Dan, who was on reception, then rang us after 15 minutes to see if everything was okay. Clean and tidy Room, totally perfect for our weekend away with tea and coffee facilities plus iron/board.. Literally 3 mins walk to Earls Court tube, M and S food Hall 2 mins walk away, with hotel situated in a very quite area. No faults whatsoever.

I was looking for a base for a weekend in London with my daughter, and this was ideal. 5 mins walk from Earls Court tube and easy connections for theatre land, the museums, London eye etc. all within a 15 minute tube journey. We received email confirmation immediately upon booking letting us know about the refurbishment work being carried out, but we were visiting at the weekend and this wasn't an issue for us. Not having breakfast available at the hotel wasn't an issue either, as there are lots of places within a couple of minutes walk. Reception staff were fabulous; friendly and welcoming and made a big difference to our visit by being flexible with looking after our cases whilst we went to the theatre. Room was good, comfy beds, good shower and air conditioning.

We stayed in this hotel last minute on a train strike day. Knowing a few Best Western hotels I thought I'd pay a little more for a bit of luxury. What a disappointment. Firstly, we walked past twice as there is no signage. the building is completely obscured by scaffolding. The booking gave NO PRIOR NOTIFICATION that we were staying at a building site. There was also nothing saying it was only accessible by stairs which I struggled with as a disabled traveller. There was a max 3person lift inside. Boarded up doorways and walls greeted us everywhere . Our room was so small. It's completely inaccessible for anyone larger than a 36"waist. First its freezing (complaint made) we used an electric radiator from under the desk to warm the room on the entryway is the toilet and shower room on the right and a wardrobe on the left. To use the toilet I needed to enter the tiny corner shower to close the door to then sit on the toilet. Theres dust everywhere and the shower unit hs a broken lever. The wardrobe door hit the main door closer before it was halfway open. Main room. First I see the window. With scaffolding veiw. I closed the curtains. The pelmet top is loose. The desk is OK, but my thigh hit the drawer before I was sat comfortably at it. Tea/coffee station. There was no tea (complaint made) pack of 2 biscuits. Nescafe sugar and canderel sachet. The bed. It got points for comfort. It was flush against the wall so no bedside offering my side. There is a light switch. Said switch doesn't appear to operate anything. Above my head it the air con. Very noisily buzzing and whirring. Complaint made. The side with a bedside offering has a torn lamp shade. No plug or USB offering in reach. We made our complaint before we left for dinner. Upon return the receptionist said she had looked at the noise and it was the AC. She would move us rooms but they're full. She also changed the settings so the room wasn't so cold. She did all she could (except for the tea but that minor). Sleep was irrattic as I was woken by the ac buzz repeatedly. A shame as the bed was the only good part of the room.

We stayed in the hotel in late July and the staff were kind enough to let us check in early, which we appreciated due to the large amount of luggage we had. The location was right near the underground and tons of shops and restaurants nearby. The room was a decent size although the toilet was a bit cramped between the wall and the sink as well as the shower temperature would fluctuate even when it was at a colder setting. The only major complaint we had was that the air conditioning unit stopped working by the time we came from our day out from at least 10pm onwards. The staff said it was an issue that had to be sorted out the following morning so our sleep was quite poor as a result of this. We had to prop open the window due to it wanting to close. Would like to give the hotel another try in the future once renovations are completed

A great place, centrally located, a 20 minute walk from the Kensington Garden. Clean and well kept, very efficient air-conditioning. 5 minute walk from the Underground that takes you directly to Heathrow as well as city center. Plenty of restaurants around. Quiet. Wonderful and helpful staff. I certainly recommend it.

Hotel is under going somewhat noisy renovations and is also not currently offering breakfast . The staff were helpful in resolving a AC problem … mich appreciated. I believe that the hotel management should have advised us of the issues in advance so we could have considered alternatives

Building work is taking place and the hotel was covered in scaffolding, which we were not aware of and which made the room dark. On the plus side once the work finished on Friday it was quiet as they don't work at weekends., so it did not affect us. The room was clean with plenty of toiletries and tea and coffee. Although we had paid a b&b rate this was not available due to the building work, however arrangements had been made with a hotel across the road to have a continental breakfast there. The staff are lovely and helpful and the hotel is in a great location only 2 mins walk from the tube station. It would have been nice if notice was given of the works taking place rather than finding out on arrival.

We booked in 2020 but due to covid could not visit until now. We were asked to pay an additional £80 to rebook for june 2022 making it £171 per night! We arrived to a temporary reception (to a lukewarm welcome) and found huge renovation worksl going on which we had not been informed of. This meant a lot of noise on the Thursday/Friday. We were told all guests had been told by email and given the option to cancel! We did not receive any email. The hotel had no restaurant available so the full English/continental breakfast we paid for was not available at our hotel. Instead we had to go across the road to another hotel where only continental was available. This was inconvenient but luckily the Mowbray Court was a lovely hotel with friendly staff, but we had paid for a full breakfast, not just continental. Our room was clean but small and in need of refurbishment. It was too hot and the aircon was poor. Our view from the window was a small garden containing 30 new toilets for the refurbishment. The staff at the hotel were not friendly or helpful. We asked to speak to the manager but were told they were off sick! When we went back to collect our cases after checking out we were not allowed to use the toilet. We paid £171 per night and feel that this was very expensive as we had no facilities and did not receive the breakfast we paid for. The room we had was far inferior to that on the website and the staff couldn't have cared less at our disappointment! We heard several other guests complaining too and nothing was done to help them either! We would never book this or any other Best Western hotel again as we feel deceived by the website and photos. We were asked to pay extra when we changed the date and in the end received far less than promised.

Laura was very helpful even before I arrived. Mika and the night manager were very pleasant to talk to. Quick walk to several useful shops and restaurants. Tube is also very close. Great location and easy to get around to anywhere. I wouldn't hesitate to go back!

The hotel is located very close to the Earls Court Tube Station which is convenient. However there were maintenance/building works in progress, which we were not informed about. The room was as expected but allocated on the lower ground floor - which was not so great.

Everyone was kind and helpful. I'm not used to staying at hotels, and the staff were very patient with my questions. Thank-you so much for the help and the stay. The bed was also amazingly comfortable.

Friendly staff, very welcoming, clean. Close to underground. A bar would have been nice, but we knew that it didn't have one so no complaints. Plenty of pubs, bars and restaurants close by that would suit a variety of budgets.

A couple of minutes from the Earl's Court station this hotel is a perfect place to explore this amazing city (Queen of the cities around the globe - if I'm permited to say that :) ). (if you are a Dr Who fan like we are, don't forget to check the Police Box righ in front of the station's entrance! :) ) Very quiet, generally very well equiped, clean, and comfortable, and the staff was very kind with us. Supermarket about 100 metres, three great pubs about 200 metres from the hotel, everything else can be reached via the Tube within 5-30 mins! Only negative feedback coming to my mind are the following: we got a basemant room (not that bad, window was to the small back garden), and there was a little suspicious odor in the room, I guess that was mainly because the carpet right before the bathroom was a bit wet when we checked in to the room (might be the previous guest's unusual bathing habbits, who knows..)

The Boltons Best Western is ideally located for tube travel around London. It is clean, comfortable, quiet, and modern with a hearty breakfast that is a real bargain. Its greatest asset is its super friendly, helpful staff -- especially Mika at the front desk. I won't stay anywhere else in London.

The hotel was comfortable in a quiet street but also very close to Earls' Court underground station, some restaurants, Boots, M&S. A good location from which to explore London. I didn't take breakfast in the hotel so can't comment on that but the staff were friendly and helpful and I enjoyed my stay.

This hotel was ideally situated for a trip abroad via Heathrow airport The day before I also got my COVID test done at a testing centre within walking distance of the hotel Staff were friendly and efficient and the room was clean and comfortable

We stayed here for 4 nights in a double room with breakfast included. The location of the hotel is excellent for the tube station and transport in to London. Our room was lovely, en suite, immaculately clean and of a very good specification. There were tea and coffee making facilities, tv and shower gels and shampoo included. The staff are great, friendly and efficient. The breakfast room is immaculate and the breakfast was good, whether you want the buffet cooked breakfast or cereals, toast and fruit. A very nice range. I would highly recommend Bolton's hotel. Fantastic value for money. Worthy of 5 stars.

Clean and spacious room. We booked the family room and it was exactly as described in the booking.com app. Great location for first time visitors, lots of restaurants/dining options around. If not for the broken shower head, i would have given a 5 star rating.

I stayed 2 nights whilst in business and had a room on the 3rd floor. You couldn't swing a cat in there to say the least, the TV was unwatchable due to the positioning, dated, thread bare carpet, wardrobes you couldn't full open (due to the room door being so close). Bathroom was clean enough t but shower cubicle was small (I'm not a big person). I returned after my first night stay at 5pm to find the room not serviced yet and was asked if I still wanted it cleaning. Breakfast was ok, the ‘hot' food was cold but edible. A very average stay, but not disastrous.

I stayed at this hotel with my sister for 2 nights at the end of feb. It's in a great location about 2 minutes walk from Earl's Court station. The staff were friendly on checkin and on check out too, allowing us to leave our bags with them until our train later that evening. The shower was very powerful and warm and took less than a few minutes to heat up which was nice! The Wi-Fi was fast and the tv was good quality. The only things I would say that needed some improvement was the toilet flush - you needed to press it twice in order for it to flush fully or press and hold. And another thing was the fan in the bathroom made a loud noise for a while whenever the light was turned on.

It is an easy to find hotel in Kensington. A bit far from liveliness of Soho, but good for a business trip. The staff was nice, though a bit confused, and mixed a few things ( but nothing serious to complain). The room was clean- basic, reasonable size for london ( they are all tiny), my only concern was it was underground with no proper window. Breakfast was also basic, but good enough.

Booked an executive double, was given a tiny, tatty and basic room. Wouldn't mind if they had been honest and said they didn't have one available and reduced the price to reflect that… they didn't! Disappointing.

Great hotel in a lovely area which is amazing to be walked around. The neighbourhood is communicative and has all of the required transportation (in particular Earl's Court Underground Station). The breakfast was delicious. The rooms are clean and cosy. The staff of the hotel is very polite and helpful.

My mum and I stayed at the Best Western The Boltons in London and we have nothing but wonderful things to say. We received exceptional service and help during the whole stay. I fell very sick suddenly and the hotel provided a doctor right away and helped call an ambulance. They all continued to check on me and my mum to make sure we were okay. I did not expect to be so well taken care of by a hotel who obviously has lots of other costumers, but we were treated with the most professional service at all times which made us feel very safe and comfortable. Other things about the hotel that we really liked was: great breakfast served each morning with lots of options such as different types of bread, cereals, typical British breakfast, jams/marmalades, fruits, juices, coffee etc. The room and public areas were all very clean. Comfortable beds. Coffee/ tea in the room. Hairdryer in room. Big TV with lots of channels. Shampoo, conditioner and soap provided. Hotel located central with just 3 minutes walk from Earl's Court tube station. To sum it up: Staff: 10/10 Hotel room: 10/10 Breakfast: 10/10 Area/ location: 10/10 Overall score: 10/10 I will recommend this hotel to everyone and will definitely stay at the Best Western The Boltons many times. If you want a hotel with outstanding service and staff, then you've found the right hotel.

It got everything we need for the trip. The location is great, 5 min walk from Earl's Court station. Wifi fast and stable. It's very clean and comfortable. Free water kettle, instant coffee, tea bags.

We stayed here for 2 nights and found the staff efficient and friendly. The breakfast is self service with loads of choices. Ask for a room at the rear if you don't want to be disturbed with the noisy street. The room was clean, the shower was amazing - powerful and hot! Comfortable bed. There are local pubs and restaurants to use and it's convenient for public transport links. Highly recommended.

The hotel was in a very quiet street although close to the tube station. It was very clean and tidy. The bed was exceptionally comfortable, with lovely pillows. The reception staff were courteous and efficient and answered all my queries.

Fine hotel in a typical London lane, just right around the corner of Earl's Court Station. Easy to reach when flying in. Small but comfortable room, offering everything I needed for those 2 days. There a water kettle and coffee and tea in the room. Extended breakfast choises, good quality. Staff is very friendly and helpful. I honestly cannot think of anything negative.

Do not be fooled by the Best Western branding! This is an independently run hell hole in a great location. Grossly under staffed grossly over used and very poorly maintained. It's mostly booked by tourists on short stays who pay upfront to booking platforms and are stuck because they can't get a refund. The place is dirty and poorly maintained. Avoid at all costs. Most of the positive reviews are highly suspicious and from contributors who only review this hell hole. AVOID.

a few weeks ago i was originally booked into the Easyhotel at Kensington but due to unforeseen reasons i was upgraded to this hotel. And it was an upgrade!, clean and spacious rooms, up to date furniture and fittings and a space age bathroom. Many thanks to the meet and greet, cleaners and other staff.

Very friendly staff. Great reception. Nice clean and cozy room. Perfect location with tube statikn nearby. I booked at a very reasonable price for one noght and it was beyond my expectations. Stronly recommended.

The location is central and a lot of options for travel around London. It's close to shops and restaurants hence lots of varieties. The room was clean and the amenities were great. The Front Desk team were amazing. Definitely recommend

If you read the reviews you might be apprehensive about booking here but don't be it's a excellent hotel . It's staff can't do enough for you the room was quiet and the bed was clean and comfortable the shower was hot and there were nice clean fresh towels all in i enjoyed my short stay here and will come back .

During stay, I was so satisfied with all the things. Kind staffs and clean room condition. Most of all, I stayed very comfortable in a quiet atmosphere.Also,It is very close to tube station. I can easily go somewhere.

When walking into the main entrance staff were friendly and the reception area was clean and looked modern. We requested a room with two single beds but got given a double room. Went back to reception who then changed our room. Rooms are very small and you feel a bit chlosterphobic as a there is a lot in the rooms. Also the corridors are narrow and there is a very small lift to use. I would say not suitable at all for anyone that requires a wheelchair or aid for walking. Everything inside the hotel seems dated and well used. Lots of stains on the seat and sofa in the room. Walls in the room and around the hotel have been patched up and temporarily fixed. We thought we didn't have any tea and coffee facilities so ended up traipsing up and down the stairs to the lounge to get a cup of tea but later on found our tray with the kettle and cups etc all on a shelf tucked away in the wardrobe! All night long we heard banging of doors people walking above us and other guests and staff talking until just gone 4.30am so we didn't get any sleep. We finally left the room at 06.00am as we had had enough. I got this room on a flash sale that Best Western were doing but still would not have paid the money I did to stay let alone paying full price!

Stay was booked for last year. Covid put a stop to it. Rearranged for New Year. Booking is for an executive double. Want to change it to a twin. For this ‘privilege' they are wanting an extra £400… an absolute joke Daylight robbery??

Booked to stay for 2 nights but I stayed for 1 while I had an operation at royal marsten so my husband could be near by. We were put on ground floor which was noisy when other guests walking through and door banging. Bedroom walls were dirty, pillows were flat and foam inside was separated and bathroom wasn't functional - bath had no plug and full of hair, shower head wouldn't say up just felt dirty. Will not be returning

The hotel has a great location, near underground, restaurants and market. The room was nice and confortable for a short stay and the breakfast was quite good. The internet was fast. All the staff was very kind.

We just came back from a 3 nights stay. The staff was very friendly and helpful, breakfast was nice but the rooms are very small and also in an urgent need of renovation. They don't look at all like in the pictures. The first room that we were given was stinking of cigarettes, the second one was better but the carpet and the walls were dirty. Also the shower was cold. We had to wait 30 minutes for the water to warm up a little bit in the evening. One morning I had the water running for an hour and was still cold. I don't think I would come back here.

Great location near Earl's Court tube station and some good restaurants, really friendly staff, roof was very clean with good facilities. Only negative is room window would not open so room was very warm and the food at breakfast was very cold, but I would definitely stay here again

Reception team are amazing. In Particular, Joanna is a superstar! Highly recommend. I needed a place to stay short term as i was in-between properties and BW offered me a excellent intermediate solution

Location wise this is good though old rooms, yellowish walls and too small to Move. They also don't replace your covers if you stay long. We were transferred to this hotel saying that we are upgraded but I felt that it's just the same. There's no upgraded feeling. Very near to train station and kind staffs.

Much delayed trip with friends for a couple of days in London. Hotel is stones throw fron Earl's court tube in a quiet side street, we didn't notice traffic noise. we all slept like logs. perfect location for all our needs. comfy beds, good shower.

We stayed here for a 4 night mini break we had a lot of luggage and the second night we were offered a room change to accommodate us better. Beds were very comfortable rooms ery clean and tidy. Staff amazing and very helpful. Would absolutely recommend this hotel 1 min walk away from earls court tubestation ideal for our missions in and around London. Thank u for looking after us our next stay in London we will be back x

I arrived late and was assisted by Adam who was fantastic. Adam booked me in and helped me with my bags. Nothing was too much. He was very kind. I so appreciated after having a long day traveling. Breakfast was good too. Staff are friendly. The rooms are really in need of upgrading The carports are awful dirty. The curtains are tatty and the air-conditioner in my room. sounded like a jet engine taking off every 20 mins. My duvet smelled of perspiration Just hope the rooms will upgraded soon.

Hi, tbh our experience of the hotel is reasonable. Clean, tidy and a good location- not too far from the tube station. Reading previous reviews left us worried prior, however upon arrival we found it not to be that bad... Yes, there are some flats nearby where people sit and socialise but it's not intimidating by any means and the road well lit. FYI- There are a couple of good pubs and a fab fruit stall at the end of the road. The type of building for the era means that it was not purpose built, therefore it is what it is - a good place to rest your head and springboard across London. The room was fresh, linen clean and no issues on the ground floor with hot water. Reception staff are not empowered and consequently, unable to may some of the basic decisions to make your stay more inviting. That said, breakfast was basic but good and fully accessible allowing quick transition. The hotel kindly held our bags upon departure to free up the room and Adam offered a quick complimentary coffee when we collected then later in the day. He seems to be the more engaging of the reception crew? All in all, no issues from a family of 3 - value for money.

Although the rooms are small in thus budget priced hotel, the furnishings are tasteful and comfortable. It's two minutes from Earls Court Station, the breakfast buffet includes smoked salmon, and the staff make every effort to provide good service.

Where to begin? Under the trading standards act the photo on the website is a blatant flouting of the law! Whilst the receptionist was very pleasant and apologetic once the following points were raised - even for a very reasonable 60 notes: In the heart of London - as a best western (i.e. a branded hotel); some sort of standards are expected. In summary: Lights flickering in the room - then not working. The system at the back of the loo had a giant crack and smashed ceramic on the floor resultantly. A turbo jet engine (extractor) fan emitting noise at early o'clock likening the effect of what it must be like as a stowaway under the engine of an HGV! Stains everything, especially the carpet. The shower was either roasting or freezing on a setting that the local fire brigade would be jealous of. The room and especially the corridor reeks of stale tobacco. Old and stinking curtain and net curtain. No tea or coffee making facilities. ….There was one huge positive though…a giant exit door….

We arrived at the hotel at noon and were told that our rooms would be ready at 2 so we left our luggage at the hotel and came back a little after 2 and the rooms still weren't ready. We waited a little bit and then we were shown the first room. We were horrified, the rooms were in the basement and the elevator was so small only one person at a time could go in or it would get stuck. One of the rooms had a couch so dirty and stained we could not even sit in it, the chair was the same. Window was blocked from a wall outside and dust was everywhere. Floor was stained and dirty. The bed was big and comfortable but the beddings had lipstick and mascara stains, we almost puked. The desk had sticky stains from someone's drink. The other room was a bit cleaner but window was unable to open and the hotel's trash was all sitting outside the window. There were crisps on the floor from previous guests and the floor had clearly not been cleaned. We were offered other rooms upstairs after we complained but they were so small we almost couldn't fit in them so we decided to stay in the basement for one night and wait to get the bigger rooms upstairs the day after, because we paid for bigger rooms and a view. The next day we got our new rooms upstairs and they were significantly smaller than the ones in the basement and the showers were horrible, to hot or to cold and water pressure so weak it almost couldn't get our hair wet. The shampoo was also not as advertised. We also had no electricity one morning and had to gather all our stuff in the dark. They gave us free breakfast one morning for our troubles which was nice. The staff was clearly used to these complaints and we were not the only guests that were unhappy.

Dirty rooms probably due to being shut for a year or so wasn't on the pictures that booking.com show rude staff chucked me out because I complained booking.com said breakfast was £7.50 the hotel said ,,£12.50 then said if I had booked the night before it was £10 I complained about the room they chucked me out I wouldn't recommend this hotel

Best hotel ever. Great breakfast, comfortable bed. lovely helpful staff. I will come back every time I visit London. Really recommend this hotel to everyone staying in Kensington. I will be back ! Thanks a lot for your hospitality. Truly appreciated.

Lovely clean beds and room excellent staff and service nothing was too much trouble very central to Earl's Court Tube Station nice area plenty of places to eat would definitely stay again nice and peaceful

When we arrived at the Best Western Boltons Hotel, we were greeted by Mika, who was very happy and welcoming. Check in was very swift and efficient. We were on the 4th floor but there is a lift, very necessary. When we got to the 4th floor, the lift was straight out to another door to the rooms with the stairs to one side. The room was very clean, nicely decorated, and the bed extremely comfortable. The bathroom was clean, nicely tiled, and the shower unit a good accommodating size. The shower was easy to control with plenty of water pressure. The room looked over the back of the property to the backs of others, but it was a nice outlook with trees and back gardens. The window in the room appeared to be jammed, and there was a crack in the glass. I did manage to get it closed at night, but it was a bit sticky. There was no traffic noise at night it was much quieter than I expected for London. I did have to turn off the air con though as it was noisy. Breakfast was very nice, although the breakfast room is very small and a bit tight if everyone came down at once they wouldn't be able to all be seated. Good selection of English and Continental for breakfast. Overall we had a very nice stay and would definitely stay again at this Hotel. It's location, 5 minutes walk from Earls Court underground is perfect for esy commute to anywhere in London.

Clean centrally located property with helpful staff. Good property with basic amenities. We would recommend this property. Our stay was comfortable. Lift small, some bathrooms very small. Staff was friendly and very helpful and courteous.