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Best Western Boltons Hotel London Kensington, Londres

4.0/5  - basé sur 1155 notations.
19-21 Penywern Road, Earls Court, SW5 9TT, Londres, Great Britain - See map

The capital of comfort. . . in the capital! Best Western Boltons Hotel London Kensington is located in the heart of London's fashionable Earls Court, which means you will be right in amongst the attractions. From Earls Court Exhibition Centre and the Olympia Exhibition Centre to the Commonwealth Institute and the London Eye two miles away, the choice is yours! Perfectly positioned for transport links, and minutes away from the West End, Knightsbridge and London's vibrant nightlife, our accommodation is accessible beyond belief! And recently refurbished, the hotel boasts 56 fully air-conditioned rooms. All of the bespoke bedrooms have en-suite bathrooms, hairdryer, flat screen televisions, satellite television channels, Wi-Fi broadband Internet access, tea and coffee making facilities and 24 hour room service. NCP parking is available nearby too for added convenience in one of London's more laid-back quarters. Enjoy your stay. Please be aware that for security reasons we either take a 30 GBP cash deposit on arrival (given back on the day of departure), or we preauthorize a card for 0. 01 GBP (released 5-7 working days after departure).

Best Western

Boltons Hotel London Kensington

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2015
based on 1151 guest reviews
NOTE ISSUED
Excellent
353
Very Good
481
Average
208
Poor
77
Terrible
32
REFER TO NOTICE
Business Business
225
Couples Couples
421
Family Family
181
Friends getaway Friends getaway
125
Solo travel Solo travel
172
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Western Boltons Hotel"

2
13/09/2018

Excellent I enjoyed my stay and everything in the room was fine I was served quickly when I booked in Offered breakfast but did not need it as I was away earlyIt has a good location very close to Earls Court underground I would look to stay there agian

"Very Good for Singles"

4
25/08/2018

Stayed for 2 nights midweek, We had 2 Single rooms They were both Compact but very clean. All the usual bits that modern bedrooms should have, Wifi, Coffee making etc. A decent walk-in shower was my biggest plus, I hate baths! Staff were friendly. A great location, I minute walk to Earls Court Tube station, 15 mins walk to Harrods. Will definitely stay again.

"Told me my kids had stay in another room or they would cancel without refund! 2 or 3 star not 4 star"

1
12/08/2018

They refused to honor my reservation because I had my 2 children with me and the room I received through my reservation only accommodated 2 people. I requested a larger room, but they had none and refused to accommodate me. I originally booked through Priceline, but the reservation was transferred. It is rainy in London and I had to rebook me and my children elsewhere and the hotel still is refusing to return my money. I am being forced to seek legal help for this matter as Priceline is doing nothing. The hotel is not a 4 star, nor is it comparable to a Hyatt like Priceline said. It is a budget Best Western much smaller that the ones in the states. I was not expecting to be in a 3 star hotel as I was booking a 4 star. The hotel staff was very unprofessional when dealing with me and this matter, especially in front of my children. My children were quite worried when they said they would have to have their own room, separate from me, which is completely unacceptable!

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Oriana4, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. First of all I would like to apologise for the inconvenience with your reservation. Your booking was made for a double room which is for 2 people only, as my colleague explained we can not accommodate 3 people in a room which has occupancy for 2 people only for the safety reasons. My colleague Serena was trying to look for different options for you, to make sure we provide all necessary service as per booking and you were offered to book an extra room, which was allocated next to double room as per your original booking which you have declined. Also we have tried to book you a room for 3 people in our sister hotel, where you could have stayed all 3 of you in a same room, and this offer was declined as well. We do need to follow our rules and policies how we accommodate people in our property. At this point I would like to say that Serena went out of her way to help you with a booking and all offers and options given to you was declined. As per your comment about the room or hotel size, I would like to mention that our rooms are different sizes and layouts and I am aware that Serena showed you also different type of rooms so you would be able to see the difference, I am afraid we can not compare our property to US properties as our hotel is located in an old Victorian style building and the sizes of the rooms we have is very common in London. Once again I would like to thank you for your feedback. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"No idea where the 5* reviews come from"

2
30/07/2018

I'm wondering where the 5* reviews come from, really. It's not a bad establishment but some things need improving. 1) Housekeeping services - I don't know whether they get confused on a regular basis or what - they throw out something you need, they give you something you don't need (I ended up with 6 plastic cups at the end of my stay even though the other ones were in the plastic covering suggesting I didn't use them), they didn't fill the box with tissues or replace it, just crammed a few new tissues on the top. Either they turn on the air-con full-blast or they don't and open the window in max heat. Highly confusing. You never know what you're coming back to and I guess this is not the point at any hotel. 2) Breakfast room - very small. The food was ok (apart from milk that's gone off - you may get it some time) but the issue with signing in - come on, we're in the 21st century. Do you honestly think someone would sneak in to steal some of the food? The cleanliness of the coffee cups is also another issue - don't you have a dishwasher? The only positive is the dark-haired lady who is efficient at her job and manages it properly. 3) The room - the website says the rooms were refurbished. Maybe, but the photos say otherwise. It looks as if the staff don't understand that the rooms need constant supervision and refurbishment as required. Overall, definitely not a typical "Best Western" experience. Just an ordinary hotel I wouldn't recommend.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear vvojtek04, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. First of all I would like to apologise for the inconvenience caused during your stay. I have noted all your comments about the room maintenance, cleaning and cleanliness in the restaurant. All this information was forwarded to the departments responsible to take action on all noted issues you have experienced during your stay. Once again I would like to thank you for your feedback. If you will decide to come back and give us a second chance please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Stunning"

5
28/07/2018

For the price this place is fantastic right in the heart of London! Very nice rooms and when we got to the room there was a free device to use during stay that gave all information for London and allowed you to make phone calls anywhere for free! Certainly recommend this place!

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear dvdaspden, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. Me and my team is very pleased to know that we have met your expectations and you have enjoyed your stay with us. It is very important for us to know that our hard work makes our guests feel comfortable and welcome at all times. Once again I would like to thank you for your feedback. If you will decide to come back please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Superb"

5
27/07/2018

Good basement room with big screen TV. All amenities needed, even a full size bath. Would love to have stayed longer than one night. Very professional and friendly receptionist from Lithuania. This would be on my list of first choice small hotels in Earls Court.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear paddymcmale, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to know that we have met your expectations while you stayed with us. It is a great way to learn where we need to step up and were we need to carry on the way we work. I have also noted your comment about a Lithuanian receptionist, since we have two of them at the moment I will pass over your compliments to both of them. Once again I would like to thank you for your feedback. If you will decide to come back please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Interesting place to stay, like a neighborhood brownstone"

4
21/07/2018

We stayed at the Bolton's because it was convenient to where they would pick us up for a tour of Cambridge. It was a great location, close to the tube and many different restaurants in walking distance. Tiny room for 2 people and a really tiny elevator, but the staff were all helpful and they tried to accommodate us- No ice, though. We did have AC, and on the rest of our tour of Northern Ireland and Scotland, we found that was a real plus during their heat wave.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear FreeSpirit33527, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I Have noted your comment about the room sizes being on a small side. As our hotel is located in an old Victorian style building all of our rooms are different sizes and layouts, if the room does not meet your expectations, please do not hesitate to inform our front office team as we can always look for a different solution to make sure you feel welcome and happy while you stay with us. As per not having ice - this is only on request as our ice machine is located in a different building. Once again I would like to thank you for your feedback. If you will decide to come back please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"European Vacation"

4
17/07/2018

Very well located to public transport and pubs for meals etc. The room was a little small especially for a travelling couple with 2 suitcases but still very comfortable and quiet. Would recommend anytime.

"Comfort and convenience at an affordable price"

5
14/07/2018

Stayed here two nights with a friend for a trip to Wimbledon and I'll do the same next time (if there is one). Earl's Court tube station is two minutes away and is the ideal gateway to all parts of the city. There are also plenty of nearby eateries and drinkeries to cater for all tastes. The rooms (ours were singles) are small but clean and very comfortable (we weren't planning to anything with them but sleep after all) Nicely decorated too. Bathroom also small but well appointed with a walk-in shower. The staff were extremely friendly and helpful. Breakfast was also better than I had expected, having stayed in similar hotels in the area. Good variety, well cooked (and black pudding available - plus point!). And all for under £100 pppn. Can't really fault it. Thank you for a very pleasant stay.

"Vacation Stay at The Boltons"

4
12/07/2018

Overall a good hotel, close to tube station, many restaurants, pleasant walks in South Kensington, close to free museums, helpful staff. The rooms were small, but clean; the breakfast was good with lots of variety and replenished often. However, it did get quite busy in the breakfast room, so come early, or come a bit later and the crowds die down.

BWTheBoltonsLondon, Front Office at Best Western The Boltons London Kensington, responded to this review
Dear bossa416, Thank you for sharing your experience with us on Tripadvisor. We really appreciate your feedback in order to improve our hotel and services. Thank you for your kind words and also I would like to apologize for the inconvenience with a room size which was assigned to you. Our hotel is located in an old Victorian style building and all of our rooms are different sizes and layouts. Once again thank you for your feedback. If you decide to come back please do not hesitate to contact us as we will take care of your reservation. Kind Regards, Florencia Front Office BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9T

"Central location"

4
10/07/2018

Lovely hotel just 3 mins walk from the tube stn. Quiet street and great location. The room was small and I found the shower a tight squeeze, but maybe not u usual for London hotels. Staff are friendly and helpful, we will use this hotel again.

BWTheBoltonsLondon, Front Office at Best Western The Boltons London Kensington, responded to this review
Dear Julie j, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. I have noted your comment about the room size which was assigned for your stay. As our hotel is located in an old Victorian style building, all of our rooms are different sizes and layouts. I would also like to thank you for a kind words about our team, it is very important for us to know that guest receives the best customer service as we can provide. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Great stay"

5
08/07/2018

Brilliantly located for getting around London but off the main road. Staff friendly and helpful - checked us in a bit early. Clean, comfortable room with good facilities and some lovely touches - bottles of water and a chocolate bar, there was also a good selection of papers available in reception. Nice quiet air con which was much needed in the current heat wave! The room was quiet, the curtains decently thick so no sunlight getting through in the morning to wake us up early. I left a very satisfied customer and will certainly look to book here again in future if staying in London.

BWTheBoltonsLondon, Front Office at Best Western The Boltons London Kensington, responded to this review
Dear alwaysajoy, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. I would also like to thank you for such a kind words about our team, it is very important for us to know that guests feels welcome at all times. Once again thank you for your feedback. If you will decide to come back, please do not hesitate to contact us, we will personally take care of your reservation. Kind regards, Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Doesn't disappoint "

5
05/07/2018

Second time staying here with work and it was another fab stay. Staff always friendly. The room was well presented and breakfast was delicious. The location of the hotel is ideal right next to Earls Court tube station with plenty of shops and restaurants nearby. Thank you and hopefully see you again.

BWTheBoltonsLondon, Front Office at Best Western The Boltons London Kensington, responded to this review
Dear Phil D, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. I would also like to thank you for such a kind words about our team, it is very important for us to know that guests feels welcome at all times. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact us. Kind Regards, Front Office BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"The smallest room... ever"

3
01/07/2018

The hotel is clean and very close to the Tube but the room was the smallest room I have ever stayed in my life. As small as crawling so you don't hit your head with the TV.... small as you have to jump the bed tp get to the other side... small that if you open your luggage you definitely have to jump around to get in and out of the bathroom... small as you have to take turns to get out of the door... yup... that small

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear BDTraveler13, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to apologize for the inconvenience with a room size which was assigned to you. Our hotel is located in an old Victorian style building and all of our rooms are different sizes and layouts, if you feel that room does not meet your expectations, please do not hesitate to inform our front office team members as we can always look for different solutions for you and change the room on the same day or next one, or maybe you would like to upgrade it for a different type if that would be something you would like to do. Once again I would like to thank you for your feedback. If you will decide to come back and give us a second chance, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Not a 4 star"

2
01/07/2018

The hotel is listed as a four star but it is at best a 2 star. I don't know where to begin, If you are anywhere above average size, this is not for you, the room is tiny, has gross carpeting and not set up in logical way. The bathroom is a whole other issue. You can not sit on the toilet because it's about 8 inches away from the wall, so you have to sit sideways or put your leg across before sitting to get in position. Just doesn't make any sense!!! The shower is just as small, I banged my elbows against the shower door just shampooing my hair. The fan in bathroom didn't work. The TV is at the side of the bed, not in front of it and full size not queen. Just not welcoming after you've had a long day walking around and want to rest. I realize you get what you pay for and lesson learned. I will say the location is fantastic and staff was nice but would not book again.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear 671nikki, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to apologize for the inconvenience caused during your stay. As all of our rooms are different sizes and layouts we always try to make sure guest feels comfortable no matter which room is assigned to them. but if you feel that it does not meet your expectations, please do not hesitate to let our front office team know as we can always look for a solution for you to make sure that you are feeling comfortable while staying with us. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Terrible rooms. Everything else is Ok"

1
01/07/2018

We have a group of four families traveling together and hence I'm guessing it's a pretty representative sample. The rooms are expectedly small, which we understand given Central London. However, the condition is quite terrible. Of our four rooms, one is stinking, another one doesn't have the AC working so they offered a rickety fan, and a third is so small it doesn't have bed access from both sides. We had booked because we had good experiences in Best Western properties in the US, but they should definitely pull their licencing agreement from this one. The rooms at the LG level are the worst in the hotel so if you get those ask the front desk to change your room. The location is the saving grace, and the breakfast spread is good with good service.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear kpowerinfinity, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to apologize for the inconvenience caused during your stay. I would like to say that this matter is dealt directly with your travel agent, as they were informed that your rooms are going to be on the lower floor as this was the only option to keep your rooms close to each other, all the rooms were changed next day. I hope you are enjoying your stay with us, and if there would be anything else, please do not hesitate to inform our front office team. Once again I would like to thank you for your feedback. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Small rooms, but comfy"

4
29/06/2018

Booked for two nights while in London on our way to Belfast. Our room wasn't ready on arrival at 10h00, so we had to come back at 14h00, but our luggage was kept safe. Staff was friendly and helpful. The rooms are really small, smaller than the picture of the room we booked, but not such that we wanted to complain. Clean room and en-suite bathroom. Great breakfast at an additional charge. All in all good.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear HermanusR, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. I have noted your comment about the room size which was assigned for your stay. As our hotel is located in an old Victorian style building, all of our rooms are different sizes and layouts, if the room does not meet your expectations, please do not hesitate to inform our front office team as we can look for different solutions for you and offer a room change if there is availability or room upgrade if you would like to do so. I would also like to thank you for a kind words about our team, it is very important for us to know that guest receives the best customer service as we can provide. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Not the best"

2
17/06/2018

Stayed here in June for a conference ( 4 nights) prior to booking o phones and asked did they have baths in any rooms as I needed a bath and they confirmed they did. So we booked. Arrived and checked in no problems went up to the room and no bath.... spoke to reception who said the hotel had no rooms with baths! As we had already checked in and needed to head to Olympia to set up I left it and said I didn't appreciate being told on the phone they had baths when they don't and I wouldn't have booked had I known they don't! Didn't dwell on it until speaking to a colleague on Tuesday who checked in ( we had 6 rooms in total) when lo and behold their room has a bath!!!!! Really don't like being lied to at all! Rooms are very compact and small with no room to put clothes away apart from a small wardrobe no draws etc... bed was really hard and I had trouble sleeping so asked for a spare sheet so I could sleep on top of the duvet ( when I explained why, the 2 young girls on reception that evening decided this was hilarious and has a good laugh at my expense) The day after, the sheet has been taken but the cleaner had left me a lovely Soaking wet pillowcase on top of my folded clothes on the chair.... took this to reception and again requested the sheet! No explanation as to why a wet pillowcase was on my lovely clean folded clothes??? Did not leave me with a good impression at all and would not book this hotel again.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Shellybaby37, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. First of all i would like to apologise on behalf of the front office team and misunderstandings you have experienced during your stay. Our hotel has limited number of rooms with a bathtubs and we try our best to allocate guests with special request for it as priority. Also i have read your comment about the receptionist behavior when you came to ask for the extra sheet. If you could let me know if you noted the names or exact date it would be easier to address this matter to the right person as it is unacceptable attitude towards the guests, specially in the hospitality industry. Please do contact me directly at [email protected] so we could talk about this matter. Once again I would like to apologise for the inconvenience caused and thank you for taking time and leaving your feedback. If you will decide to come back and give us a second chance, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Peaceful"

4
16/06/2018

The hotel is in a peaceful locality about 5 minutes walk from Earls Court Tube station. Although it is 4 Star the rooms are rather small. However, the rooms and neat, clean and properly maintained. Breakfast is included when booked directly on their site. The breakfast spread although not lavish was adequate. They really make good omelettes. Always ask for rooms facing the main road. The staff were helpful, polite and always smiling.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear subir1994, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. I would also like to thank you for such a kind words about our team, it is very important for us to know that guests feels welcome at all times. I have also noted your comment about the small room sizes. All of our rooms are different layouts and sizes and if you feel that room does not meet your expectations, please do not hesitate to inform our front office team and if we have availability on the day we would be happy to look for solutions to make sure that you feel comfortable and get much needed rest. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Small but tidy"

4
11/06/2018

The room was hot but air conditioning was supplied for free. The room was on the small side and the en-suite was very cramped, if fact you could rest your head on the bathroom wall in front of you while sat on the loo. Overall the room was tidy and had everything we needed

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear davemoss71, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. I have noted your comment about the room and bathroom size. As our hotel is located in an old Victorian style building, all of our rooms are different sizes and layouts, if you feel that room does not meet your expectations, please do not hesitate to contact us at any time as our front office team would be happy to look for an option to make your stay comfortable. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Excellent"

5
06/06/2018

Close to Earls Court tube station - 5 minute walk, which gives good access to London. Staff were friendly and helpful. The lift upstairs to the upstairs is incredibly small. Two people with small bag can only fit in. Room was comfortable and beds comfy Air con was excellent

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Peter O, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. I have noted your compliments to our team and I will make sure to forward you feedback, they will be pleased to know that they have made your stay unforgettable. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Perfect location in London"

5
01/06/2018

Nice, newly decorated room. Small ompact room with large comfortable bed. Perfect location 2 min from Earl's Court station. Quiet room in bussy area. Helpful staff. Free Nespresso and water in the room.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Steinar F, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. It is very important for us to know that we have met your expectations while you stayed with us, this is a great platform for us to know that we are doing our job well, by making guest experience unforgettable. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Great Location"

3
30/05/2018

The Hotel was in a great location and convenient to where we were going but the rooms and bathroom were very small. They tried to move us as there was a mix up with bookings. Refused it as we booked it for the location.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear jeany1, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. I have noted your comment about the room and bathroom sizes. As our hotel is located in an old Georgian style building, all of our rooms are different sizes and layouts. If you feel that room does not meet your expectations, please do not hesitate to inform our front office team, as we can always look for a solution to make sure you are enjoying your stay with us. I would also like to apologise for the inconvenience with a mixed up booking, as I have explained over the phone, we got overbooked for that day. I do hope that the issue we have experienced that day did not made your stay uncomfortable. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Hotel used for Chelsea Flower Show"

4
30/05/2018

Nice small hotel, staff in general were very friendly, waitress serving breakfast was not as friendly as the reception team. Only thing that was not good, the lift was out of order for two out of our three day stay.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Simon S, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. It is very important for us to know that we meet our guests expectations and everyone feels welcome and comfortable while staying with us. I will forward your compliments to our team, they will be very happy to know that they have made your stay with us special. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Good value for money"

4
30/05/2018

We stayed here for two nights for the London 10,000 event on Bank Holiday Monday and it was overall a great stay. It is a small hotel, but it has everything you need. The staff were so friendly, did everything they could to help. We did have the fire alarm go off at 2am but the staff were extremely apologetic as it was a false alarm. So close to Earls Court tube station. The street itself looks grand but in reality probably isn't the nicest, however the hotel is the best on the street and i'd be more than happy to stay here again. Thank you for a great stay.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Laura H, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. It is very important for us to know that we meet our guests expectations and everyone feels welcome and comfortable while staying with us. I would like to apologise for the inconvenience with a fire alarm, I can imagine how stressful it can be when you are awaken with a alarm in the middle of the night, but sometimes it is hard to prevent these things as this time it was a heavy steam from a shower which caused fire alarm to ring. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT Show less

"Best (?) Western Boltons"

1
14/05/2018

This property probably thinks of itself as a “boutique” hotel, but the reality is that small is not necessarily quaint. Sometimes it's just plain small. Rooms at the Boltons are akin to standard cabins aboard most cruise ships, although they feel even more cramped because the cruise lines obviously have more expertise in space efficiency. Beds are doubles; not queens, although I must admit I found ours to be comfortable. We knew the Boltons would not meet the needs of our group long before we went there, but unfortunately the inquiry we had made was translated into a “booking”, and the hotel refused to refund any portion of it. Because the rooms are so small (squeezing a third person onto a cot is out of the question) we were forced to rent an extra “double” room…and guess what? We found the hotel next door charged 25 per cent less than Boltons (90 pounds vs 120 per night). The difference was that the “London Town” Hotel would never have drawn our attention when making reservations from Canada. We were attracted to Boltons because of the familiar name on the masthead, but ultimately found no similarity between it and the chain with which we are familiar in North America. We were disappointed that Best Western was of no assistance in our attempts to cancel the booking. Perhaps other travelers are quicker to reject Best Western Boltons than we were. Twice during our stay we found ourselves taking cabs back to the hotel at night. On both occasions drivers reported they had never heard of it, and had trouble locating it. One tried to drop us at another Best Western, which fortunately turned out to be only two or three blocks away. On the plus side the staff were pleasant enough, and the bonus in the hotel was that each room was provided with an iphone with data...useful for tourists trying to navigate the city. The location is within the loop taken by the hop-on/hop-off tourist buses, about an eight block walk to the nearest hop-on stop. Tour tickets are available at the hotel front desk.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Stanfords55, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to apologise for not meeting your expectations. As we had a email conversations prior to your arrival I tried to explain that the booking you have made was non-refundable and non-amendable as it was booked during the sale with 56% discounted rate and as a good will we also have offered you a date change or even to use the night stays for other family members. We tried to accommodate your reservation as best as possible. As you have made reservation for 3 double rooms and you had 3 people staying in one of the double room for health and safety reasons we were not allowing you to do so, first night we gave you family room and we informed that on the second night we will be not sure what is going to happen as we did not have availability and the only option was to book a separate room in the hotel, we did not force you to do so, but as a room was booked for 2 people only 2 people can stay in the double room. Also I have noted your comment about the bed size. We do not advertise that we do provide queen size beds, we do say we have standard double beds, which is different between Canada and UK. As I have received your email in January quote "Obviously we will alert others to be wary of your shoddy business practices" and "Obviously we are unhappy and will be holding our noses throughout our London visit, most particularly while staying at Boltons". Unfortunately there is not much we can do to make your stay enjoyable if you have made up your mind before arrival. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Great room, good location"

5
14/05/2018

Stayed here for one night as a stopover in London. Less than 5 minute walk from Earls Court tube station. The staff at reception were really nice and helpful. Reception open 24/7. The room was small but had everything you need. Didn't have breakfast but pre-booking was advised to get a cheaper price.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Carly C, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. It is very important for us to know that we meet our guests expectations and everyone feels welcome and comfortable while staying with us. I have noted a comment about the size of the room. As our property is located in an old Victorian style building, all of our rooms are different sizes and layouts. If you feel that the room which was assigned to you does not meet your expectations, please do not hesitate to inform our front office team as we can always look for different solutions for you, as we want our guests to feel comfortable and welcome. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Value for money"

4
14/05/2018

Good priced hotel v close to Earl's Court. Our room was very small but all in all an ok hotel. Clean and freshly smell. Breakfast was ok, but veggies and cheese a bit dry, not freashly cut. Staff very friendly and helpful!!!

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear sophieinthe, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to apologise for not fully meeting your expectations, while you have stayed with us. Since our hotel is located in an old Victorian style hotel all of our rooms are different sizes and layouts, if the room which was assigned to you does not meet your expectations, please do not hesitate to inform our front office team and depending from our availability we would be happy to look for different solutions, to make sure you are enjoying your stay. I have also noted your comment about the breakfast vegie and cheese options being dry and not looking freshly. I will make sure to forward this message to our Restaurant manager. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Fantastic location"

5
11/05/2018

We stayed here for the Army V Navy Rugby, excellent location, lots of shops, bars, cafe's and restaurants close by, short walk to Earl's Court train station. Room was lovely, comfy beds, lovely toiletries and gorgeous towels and dressing gowns. Brilliant value

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear dianekinsella, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. It is very important for us to know that we meet our guests expectations and everyone feels welcome and comfortable while staying with us. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Nice location in quiet street"

4
04/05/2018

Good 4-star hotel in Kensington with friendly and helpful staff. It looks like the hotel is an old London house turned into an hotel. I stayed in two rooms and they were both well designed and practical. The first room was in the basement and it was quite dark. The second one was at a higher floor and it was quite pleasant. WiFi is free, good speed and stable. Breakfast room is small and sometimes I had to wait for other guests to finish and leave. Overall it was a pleasant experience

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear WorldofMike, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us, and also that front office team changed your room on your request. It is very important for us to know that all the guests who are staying with us are enjoying their stay and feels welcome and comfortable. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Pleasure"

3
29/04/2018

Booked this hotel with a family room for a two night stay 26th to 28th April. Location is great with Earls Court Tube station nearby and so much within walking distance such as shops, restaurants, cafes, bars and good London pubs. Reception staff were welcoming, friendly and professional. Booking in was a quick process, we got to our room changed and left via a taxi called by reception for afternoon tea at the Kensington Hotel (1st class hotel). Returned to the hotel later in the evening room 107 is on the first floor to the rear of the hotel, view over and across rear gardens of properties opposite with greenery. A large window which you can open for fresh air. Room was quiet except for overflying aircraft every minute or so. Made the following observations regarding the room: For a family room appeared small, single bed in alcove and a double opposite, have to be slim to sqeeze between the foot of the double bed and wall where the large excellant tv is mounted gap must be 12" or so? Storage is good 3 side tables, wardrobe and a dresser although missing a mirror over this, so ladies will have to use the wall mounted mirror to the side. Safe, hairdryer, iron and board plus plug adaptor provided! Bed firm, pillows hard although hotel provided hollow fibre ones as could not have down/ feather due to allergies. A nice touch by the hotel to our request at booking. Room was looking tired, corner of walls near entrance door marked could have benefited from a wipe down as was wallpapered, also the odd tear beneath the tv. Carpet was marked in a number of areas would benefit from a clean, wouldnt want a child sitting on it. Bathroom in parts is in need of some attention, plug turn opening and close mechanism on side of bath clearly has been in need of replacement for some time.....botched up with white mastic seal and does not work when turned. Shower screen seal strip dirty full of mould very unsightly and unhygenic. Near toilet seat could smell odour not pleasant, at end of 2nd day.....water around loofer brush on floor was not pleasant. Otherwise decent sized bathroom, sink, toilet and bath otherwise clean with lovely towels. Did not eat in the hotel so can't comment. Would we visit again? I think I would as a couple but not if needed a family room. Shopping Kensington High Street and Kings Road great good restaurants, bistros and bars.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Peter S, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I have noted your comments about the maintenance issues in the room and cleanliness, I will make sure this information will be given to our Housekeeping and Maintenance departments. As per comment about the room size - our hotel has 5 family rooms and all 5 of them are different sizes and layouts. On the day of your arrival we had only that room available to allocate you, but if you feel that room does not meet your expectations, please do not hesitate to let our front office team know as if we do have availability on the day or even next day we can change your room for you, so you could be more comfortable while staying with us. I am also very happy to hear that reception team accommodated your request and needs while you stayed with us. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Overpriced and and lack of common sense"

2
26/04/2018

This hotel worth no more than £50 a night!! Then there's a breakfast that's not fit for human consumption, I say this as I took one look at the food that was chaos and that was no where near worth £10,went to Starbucks instead. Utterly disgusting service and quality... spend a few more £££ and stay elsewhere!!

"Good Hotel"

5
19/04/2018

Even though the building is an old building and the rooms are kind of cramped and really small, the staff was great, and the checkin was flawless. The bed is really comfortable, and we got almost no noise throughout the night. The location is wonderful, only a few meters away from Earl's Court underground station and one of the main streets of the neighbourhood.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Leo P, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that we have met your expectations, while you were staying with us. It is very important for us to know that every guest who is using our provided accommodation feels welcome and comfortable. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Pleasant stay at the Best Western"

5
17/04/2018

Stayed here for one night visiting London. Staff were accommodating and helpful on arrival, nothing was too much trouble - they even called the room to ask if everything was OK with the room, a nice touch. Room was clean and had everything required. Great hotel.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear sweep1990, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that we have met your expectations, while you were staying with us. It is very important for us to know that every guest who is using our provided accommodation feels welcome and comfortable. Once again I would like to thank you for your feedback. If you will decide to come back, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Good value"

3
15/04/2018

Stayed for three nights. Nice location that is close to underground and city center. OK room and breakfast. Friendly staff and good value for money hotel. Fire alarm falsely went off at seven in the morning.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Danboij, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to apologise for the inconvenience with a fire alarm. We do inform the guests that our hotel is non-smoking property, but I am afraid not always we can prevent certain accidents. I am happy that fire alarm rang so we can be aware of any incidents happening before hand. I do understand that 7am fire alarm is not a good thing to wake up with, but it is purely our health and security procedure to avoid accidents. Once again I would like to apologise for not meeting your expectations and thank you for your feedback. If you will decide to come back and give us a second chance to improve that every feedback matters to us and we work hard to improve, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Great value, small and friendly"

5
15/04/2018

Small and friendly. Well located and excellent value. Would definitely stay again. Had room G4 on the ground floor that was easy to access and a good size for a central London room. After check in someone came to my room and asked if I needed anything. I asked for a small jug of milk for a cup of tea and the lady happily obliged - many other hotels decline this request. Little touches like this make a big difference.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear sheriffade, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that we have met your expectations while you have stayed with us. It is very important for us to know that guests feels comfortable and welcome, and we fulfil the requests as much as it is in our hands to do so. Once again I would like to thank you for your feedback. When next time in London, please do not hesitate to contact us directly to make a reservation with us. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Oh dear...."

2
14/04/2018

Booked two exec suites for a holiday theatre trip with my teenage daughter with ASD. Phoned ahead to ensure the rooms we were allocated were close by and although I had to agree to a downgrade to ensure this, I was very happy with the approach of staff and secured adjacent rooms. However, on arrival we found that another member of staff had reallocated the rooms and we were on separate floors. To be fair reception tried hard to address the issue, but we ended up with two very poor lower ground rooms having no other option we accepted, the staff member offered a 50% reduction and free breakfast. However, the rooms were small and located underneath the breakfast rooms with sounds of scraping chairs, heavy footsteps, and my daughter with ASD was disturbed twice by housekerping, once while getting dressed. My room had the odour of cigarettes and outside the window was a discarded coke bottle and cigarette buts. Breakfast was poor, the salmon and cheeses and meats advertised were miniscule and appeared to have been out for hours. I returned my complementary breakfast slips and requested a refund for the second night and was offered a 50% discount. Staff did offer to move us, but by this time my daughter's stress levels were high and more disruption would only have compounded the problems the hotel caused. I did ask if the hotel had an equalities or disability access policy, only to be told they didn't know. Some staff tried, but others less so. I really would not recommend this hotel if you have anything other than basic needs, certainly not going to use it again.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear MrSC1969, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. First of all I would like to apologise for the inconvenience caused during your stay. I have tried to do my best to allocate all your needs. I have had a conversation with the Front office team who was working during your arrival and stay. I would like to apologise on behalf of my team for the issues caused. It is very important for us to make sure that our guests who stays with us are comfortable, happy and received the best customer service from us. I have also noted some issues you have experienced during the breakfast and housekeeping. All of this was talked about with management and it is in progress to solve it as soon as possible. Once again I would like to apologise for not meeting your expectations and thank you for your feedback. If you will decide to come back and give us a second chance to prove that every feedback matters to us and we work hard to improve, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"No hot water!"

3
09/04/2018

While our over all experience was good there were several problems that tainted the whole experience. Several mornings there was no hot water for showering. We then tried changing to evening showerering but it was still hit or miss with the hot water. An other disappointment was the staff. We arrived after a long red eye flight and our room was not ready. Instead of trying to help remedy the situation, the receptionist was rude and blamed us for the problem. On the other hand we did enjoy that the hotel was clean, modern and had a great set up for in room morning coffee.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear laurahm2018, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to apologise for not meeting the expectations while you have stayed with us. I am aware of the situation with a hot water and this problem is in progress to be solved. Once again I would like to apologise for not meeting your expectations and thank you for your feedback. If you will decide to come back and give us a second chance to improve that every feedback matters to us and we work hard to improve, please do not hesitate to contact me directly as I will personally take care of your reservation. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Rude supervisor/manager kitchen"

3
06/04/2018

Stayed at this hotel not long ago, the room was one of the cleanest I saw,from the many I often visit with travel. Nice fast check-in & check-out but one of the things that terrified me was the attitude of the kitchen supervisor, a blonde lady which was answering to requests indolent, like how dare we to disturb her from her phone chat. From a 4* hotel you expect people to treat you with respect , which wasn't the case in here.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear logotravel, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to apologise on behalf of our Restaurant manager for the way you felt because of the attitude and behaviour you have experienced. Hotel ranking by the stars should not reflect how the customer is treated because customer service should be outstanding no matter where you stay, and I would like to apologise for not meeting your expectations in this particular case. Conversation with Restaurant manager Gita was carried out, and this wont happen again. Once again I would like to apologise one more time and thank you for taking your time to leave us a feedback. If you will decide to come back and give us a second chance to prove that guests experience and opinion matters to us, please do not hesitate to contact me directly as I will take care of your reservation myself. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Excellent Location"

4
01/04/2018

The Boltons is close to the Earls Court Subway station and has lots of food choices in the vicinity. The hotel itself is rather small but has nice rooms. The lift is very small and can only be used by one person if you have suitcases. Our reception staff was friendly but I felt she was a little overwhelmed with the task of checking us in. The rooms next to the lift have a humming noice especially in the bathroom when the lift is operating. It feels like a minor earthquake but dissipates as soon as the lift stops. Fortunately the lift wasn't used too much by the guests.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Heike S, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us and we have met your expectations, as it is our main goal to provide good accommodation and customer service to all of our guests who are staying with us. I have noted your feedback about the lift being small and making noise which is heard in the rooms next to it. If you feel that it is an issue for you, please do not hesitate to inform our front office team and depending from our availability on the day we are happy to change your room further from the lift. As per hotel and lift being small, since our hotel is located in an old Victorian style building every room is different size and layout, also our lift. Once again thank you for your kind feedback. If you will decide to come back and stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Great hotel in a great location"

5
24/03/2018

My husband and 14 year old daughter and I just returned from a six night stay at the Boltons. I can't say enough good about our experience. Check-in was easy, our room was clean and although it was small (maybe 150 square feet) the layout good. In fact, our daughter's twin bed was tucked into an alcove which gave us all a little of our own space. The location can't be beat either. The hotel is about 300 metres away from an underground stop. I have read some of the reviews saying that the hotel needed some updating. I disagree with this. It was clean and modern and there were great amenities (particularly for a mid-priced hotel). There was even a kettle with coffee, tea, etc, in each room that we made good use of. Breakfast was very good. There was a good variety of food for everyone. Eggs, sausage, bacon as well as yogourt, fruit, cereal and your choice of juice. The cappuccino was also great. Elena who worked in the breakfast room was a real stand-out. She was hospitable and efficient and made everyone feel welcome. We travel alot as a family and we have stayed in budget to luxury hotels and the Boltons ranks in our top five. Not because it was the most luxurious but because this hotel got it right particularly with the things that really matter to be comfortable in a hotel. Oh yes - the beds and pillows are great.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear TorontoStephaniew, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us and we have met your expectations, as it is our main goal to provide good accommodation and customer service to all of our guests who are staying with us. I have passed over your kind words to Elena, and she is very happy to know that she was a part of your unforgettable stay with us. Once again thank you for your kind feedback. If you will decide to come back and stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Small hotel with great location"

3
12/03/2018

This is a small, cozy hotel right around the corner from Earl's Court Tube station so close to restaurants, shops, stores, and a few pubs. Room (#109) was good size4 double (for London) with most modern conveniences except for an in-room fridge. Because I was staying for 7 nights I was considered a "long term" stay and was provided with a letter at check-in with what upgraded amenities would be provided. Unfortunately, I didn't see any of them. No turn down service, no complimentary water in room, no snacks provided in room, etc. Oh well. No big deal to me, but more discerning guests may have had a problem. Other downsides during my stay: property-wide fire alarm went off on three separate occasions causing some concern amongst guests. One day there was no hot water in the evening, and on another day the bathroom fan system stopped working altogether. The positives: as mentioned the location is great, wifi is fast and free, staff very friendly, and the TV in my room was huge. Would stay again if I got a good deal.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear craig_traveler, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. First of all I would like to apologise for the inconvenience caused and misunderstanding about "long term" guest status. As a long stay guest you are our VIP guest and we do provide upgraded amenities. I will pass this information to our Housekeeping department as well as to see what actually happened. But also I would like to clarify that turn down service is provided only on request and snacks and water is provided only on the first day as welcome gift. If you do not receive such things in your room, please do not hesitate to let our reception team know as we can solve the issue immediately. I have also noted your comment about the fire alarm ringing in the building. I am happy to know that protecting guests from major incident we can catch the problem before anything bad would happen. I do understand it can be concerning or misleading at times, but front office team is aware of the situation and as we can not inform all the rooms at the same time, front office team is happy to answer all questions about it. I have seen your comments about the maintenance issues as well, and I will make sure to pass this message to the correct person so it would be sorted as soon as possible, to avoid discomfort for the future guests who will be staying in that room. Once again thank you for your honest feedback. If you will decide to come back and stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Could do with a touch up"

4
06/03/2018

Well received, this small hotel in Earls Court is near to the Earls Court Road. The room was small, and my double bed was two singles pushed together. The finish was contemporary but had started to look worn. A hole in the carpet was hidden by a chair. Comfortable and clean, and for the price great value.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Richard A, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I have noted your comment about the double bed, which was two single beds pushed together. This practice is very well used in hotels as single beds we have in our property is made to be as single or double. Also I have noted your comment about the hole in the carpet. We have noted this comment when you came to report it in reception, and I would like to let you know that carpets are going to be changed in the property soon, but we did not managed to do it just yet, but I would like to thank you for letting us know about this issue. Once again thank you for your kind feedback. If you will decide to come back and stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Great staff and comfortable stay!"

5
23/02/2018

I was supposed to stay here in a single room but my friend decided to join me from another hotel. I requested an upgrade to a twin room. They upgraded us to a family room instead. Great experience, friendly staff and comfortable room with basic amenities. My friend and I had a pleasant stay. Very near to Earls court station and safe environment.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Tila C, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to thank you for such a kind feedback, it is a pleasure to know that we have met your expectations for the stay in London. Our main goal is to make sure that every guest who walks through the door feels comfortable and welcome. If there would be anything we could work on for our future and returning guests, please do not hesitate to let us know as we want to make sure that service we provide is the best as we can make it. Once again thank you for your kind feedback. If you will decide to come back and stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Nice Hotel"

4
20/02/2018

This is a nice hotel the staff are friendly. The hotel is well located for the museums and the tube is less than a 5 minute walk from the hotel. Although the hotel does not have a restaurant there are lots of places to eat within a few minutes walk.

BWTheBoltonsLondon, Manager at Best Western The Boltons London Kensington, responded to this review
Dear juliabol2n, Thank you for taking your time to leave us a feedback about your experience on Tripadvisor. I am happy to hear you enjoyed your stay and had great experience, I'm especially happy to hear that you found our staff to be nice and friendly and location convenient to visit Museums. Thank you for all the compliments and we hope to see you again in the near future. Kind regards, Laura Pankaite Hotel Manager

"Great experience "

5
17/02/2018

I was there with a group and had a great experience. My room (204) was tiny, but maybe that's just London. The people were very friendly!! And a note about breakfast: It's 10£ if you reserve breakfast the day before, and 12.50£ if you show up that day. It's a pretty great buffet-style arrangement, eggs, bacon, sausage, beans, pastries, jams, breads, fruits, yoghurt, made-to-order things like pancakes--and all you can drink coffees including espresso and lattes. Definitely worth it, and to reserve early. Aside from being in a room with single-pane windows, making it maybe a tad chilly, I was very satisfied with everything. Oh, and it being Valentine's Day, I was greeted with a red balloon attached to muffins and jam. Nice touch!

BWTheBoltonsLondon, Manager at Best Western The Boltons London Kensington, responded to this review
Dear Cgjktrippin, Thank you for taking your time to leave us a feedback about your experience on Tripadvisor. I am happy to hear you enjoyed your stay and had great experience, I'm especially happy to hear that you liked our breakfast and found it to be great value for the price paid. Thank you for all the compliments and we hope to see you again in the near future. Kind regards, Laura Pankaite Hotel Manager

"Simple, but everything you need... "

5
15/02/2018

Extremely close to the Earl's Court Station and also close to a lively and full of facilities street such as restaurants, chemists, shops etc. The hotel is simple and small, but very cozy and confortable. The Staff is very gentil and kind, always willing to help and the breakfast is fresh served with a variety of options. It is not a luxurious hotel, but is a good base B&B for the ones who plan to visit London using the tube.

BWTheBoltonsLondon, Manager at Best Western The Boltons, responded to this review
Dear Caroline B, Thank you for taking your time to leave us a feedback about your experience on Tripadvisor. I am happy to hear you enjoyed your stay and had great experience.Thank you for all the compliments and we hope to see you again in the near future. Kind regards, Laura Pankaite Hotel Manager

"Small. (enough said)"

2
14/02/2018

Great location, 5 minute walk to EC tube station. Plenty of pubs and restaurants within short walking distance too. Hotel looked pretty good from outside. Given room on 3rd floor which was tiny, could touch the ceiling easily (I'm 5'10), double bed was small. Requested a room move, given 1st floor room, bit bigger bed, room and higher ceiling. Room was cold at night due to old windows, asked for radiator. Shower didn't work one morning, only cold water. Our room wasn't serviced by 4:30pm, had to request it done and wait downstairs. Breakfast was nice, lots on offer, waitresses do their very best with cramped conditions. Pros: - Staff very well mannered, very accommodating. - Location Cons: - Very small rooms. - Very Very small lift. - Room wasn't made up by 4:30pm

BWTheBoltonsLondon, Manager at Best Western The Boltons, responded to this review
Dear Riggs555, Thank you for taking your time to leave us a feedback about your experience on Tripadvisor. I am sorry to hear that we have not met your expectations on arrival and you had to move the rooms, our all rooms have different layouts and sometimes we can not guess if the guest will be happy with this room or not, but i'm happy to hear that you where moved to another room. We usually service all the rooms before 6 PM, but you always welcome to request early service and we will make sure this happens. Once again I do apologise for not meeting your expectations, but we hope to see you again in the near future and make sure we provide better service. Kind regards, Laura Pankaite Hotel Manage

"Great budget hotel, good location, great breakfast."

5
11/02/2018

Stayed here for four nights. Location was great, just around the corner from Earls Court underground and about 15 min. walk to V&A. Breakfast buffet was better than in most budget hotels. Staff were very good. Windows were old and rattled with the wind but a coin wedged in solved that. Would stay here again. Got a great deal.

BWTheBoltonsLondon, Manager at Best Western The Boltons, responded to this review
Dear Dakan, Thank you for your time to leave this great feedback, we review our feedback on a daily basis to improve hotel and our service. I'm happy to hear you found our staff and location good and enjoyed breakfast. In regards windows issue I would like to know the room number you have stayed in so I can address the issue with the maintenance person and get this sorted, would be great if you could let us know. For the future reservations please do not hesitate to contact hotel directly and we will make sure you will get best deal possible. Kind regards,, Laura Pankaite Hotel Manager

"Good hotel, clean and good location."

4
11/02/2018

Welcoming staff and a gift bag for loyalty club membes on arrival for a 2 night stay. The room was a good size for London and though initially noisy once the window was closed the room was silent. We needed an email printing during our stay and reception were really helpful sorting it out. Breakfast was plentiful and again served by helpful and friendly staff. The only negative of the stay was the lack of hot water on our first morning, cold shower in February, not good! The front desk were informed and they told us an engineer had been called. Other reviews detailed a lack of hot water and on checking out after our second morning another guest was complaining of a lack of hot water. He was told it was being looked at. I suspect the problem is a lack of capacity when the hotel is busy. Either way the hotel needs to sort their problem. Otherwise a good hotel.

BWTheBoltonsLondon, Manager at Best Western The Boltons, responded to this review
Dear Chris C, Thank you for your feedback, I'm happy to hear you enjoyed your stay and found all the staff to be helpful and welcoming. I do apologise about inconvenience caused during your stay due to no hot water, we had major brake down of the boiler during your stay, that caused issue with hot water in all building, but now is sorted and hope this will not occur again. Despite this issue we hope to see you again in our hotel in the near future, if you would like to book again please do not hesitate to contact us at anytime. Kind regards, Laura Pankaite Hotel Manager

"Great hotel near food, shops and underground transportation"

5
05/02/2018

This is a little gem of a hotel in Earl's Court, near excellent transportation and restaurants. It looks newly remodeled with modern furnishings, and excellent breakfast. If you need clean, modern, comfortable housing, and don't need extra features like a gym, spa or pool, you'll find this delightful - and a short block walk to Earl's Court Underground tube system.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Mike M, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to thank you for such a kind feedback, it is a pleasure to know that we have met your expectations for the stay in London. Our main goal is to make sure that every guest who walks through the door feels comfortable and welcome and we make sure that every question will have an answer. If there would be anything we could work on for our future and returning guests, please do not hesitate to let us know as we want to make sure that service we provide is the best as we can make it. Once again thank you for your kind feedback. If you will decide to come back and stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Poor hotel, good location"

2
03/02/2018

With it being a special anniversary we visited London and saw this hotel was advertised as 4* in Kensington, it was very well marketed showing nice spacious rooms with bright decor so we booked straight away. The room we were put in was completely not what we expected. We understand space is limited in London however the room was tiny. We kept bumping into each other when trying to get ready to go out and our knees pretty much touched the sink when using the toilet. The decor was very out dated with many stains on walls / carpets and marked furniture. There was a hair in the bath which I never thought would bother me but it wasn't at all pleasant. The room was not sound proof so we could hear the guys next door talking through the night which disturbed our sleep. Make sure not to stay on the Lower ground if you decide to give this hotel a chance. The next morning we were shocked to find there was no hot water so we had to have a cold shower, we discussed this with reception but they say because a large group of people just checked out they may have all showered beforehand???? This isn't really the best excuse. The staff were nice and location excellent. We made the complaint so others staying there could have a better experience. We were offered discount to stay again but declined because we still feel the room would be overpriced for what it is unfortunately. This hotel has great potential!

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Anna T, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to apologise for the inconvenience caused during your stay. As our hotel is located in an old style Victorian building all the rooms are different sizes and layouts, if you see that room does not meet your expectations, please do not hesitate to inform our front office team as we can always look for different solution to make sure that you do enjoy your stay and you feel welcome. We are aware of all the maintenance issues you have mentioned and works are being done as we speak. It is hard to do everything in one go, but we are sorting all the issues one by one. Also I have noted your comment about the cleanliness of the bathroom and this is not acceptable, our Executive Housekeeping is aware and providing extra training to our room attendants and checking rooms after its clean much more carefully. Once again thank you for your feedback and sorry for the inconvenience caused during your stay. If you will decide to give us a chance, please do not hesitate to contact us directly as we can always offer you a better price and make sure you will receive your discount promised. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Comfy, clean, very well located"

4
25/01/2018

If what you want is sleep and hit the road... This is the place. Super nice, small like all in London, and clean rooms. Very quite. Nice breakfast and friendly staff. Great location, near the tube. Definitely recommended.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Roman M, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. It is really good to know that we have met your expectations. If there would be anything we could improve for our future and returning guests, please do not hesitate to let us know at any time. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Enjoyed staying at The Boltons"

5
17/01/2018

Generally friendly staff, nice breakfast and comfortable room. Although the sound insulation between rooms was poor. The hotel was very well located, with a very short walk to Earl's Court Underground station as well as shops and eateries.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear MarkBav, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. It is really good to know that we have met your expectations. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Very small room and good location"

3
05/01/2018

They give us a room in the basement, which was really very small with no day light - with which we were very disappointed! Otherwise the cleanliness is okay and room was quite modern. Breakfast is to expensive, so we didn't take it. Hotel is in good location, near metro.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Sasa_Borut, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I have noted your comment about our rooms on the lower floor. As our hotel is located in an old Victorian style building, we do have 5 floors which includes and lower ground floor. All the rooms are different sizes and layouts. If you feel that room does not meet your expectations, please do not hesitate to inform our front office team and depending from availability we are happy to change your room if its not on the same day, but next day. It is important for us to know that every guest feels comfortable and welcome when they come to stay with us. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Very accommodating"

5
18/12/2017

Following a misunderstanding when booking through booking.com the staff at the hotel moved quickly to rectify the situation and couldn't have been more helpful, well located hotel for underground in a nice part of London.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Ronan M, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us. I would like to apologize for the inconvenience with your reservation at the beginning, but i am happy to know that in the end everything was fixed. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Cubby hole room"

2
18/12/2017

If you go to this hotel, make sure they do not give you the room in the basement. It reminded me of my student days. I can only describe it as a cubbyhole. The ceiling over the bath/shower made it impossible to have a shower standing up. The toilet was positioned right up against a side wall. The room was tiny and access was poor. I was told I was given this room because it was the last room available in the hotel. I write this review because last week I e-mailed the hotel making a complaint, but to date I have not had a response. Otherwise, it looked to be a good hotel, with a fine breakfast.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear anonymousgimpy, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. It is very disappointing for us to hear that you did not enjoy your stay with us. Our hotel has 56 rooms and all of the rooms are different sizes and layouts. If we do have availability we are happy to relocate the guest or offer an upgrade, i would like to apologize that this option was not available on the day of your arrival. Once again thank you for your feedback. If you will decide to give us a second chance and stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Great place to stay"

5
16/12/2017

Very comfortable and well located for transport links. The room was small but more than adequate for a person travelling solo. The bathroom was good with a decent shower and tea and coffee was provided in the room. I would definitely stay there again if I could get a good deal.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear dianasG6847DR, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us at Boltons hotel. I have also noted your comment about the room size being on the small side. As our hotel is located in an old Victorian style building all of our rooms are different layouts and sizes. If you feel that room does not meet your expectations, please do not hesitate to inform our front office team, as depending from availability we can look for solution, so you can fully enjoy your stay with us. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Shhhhh, keep this one to yourselves!! Its too good for everyone!"

5
14/12/2017

Superb! The staff couldn't do enough, very friendly and nothing was too much trouble, rooms was clean, breakfast was fantastic and plentiful. Well located near the tube, and incredibly good value for money! Will definitely stay here again.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Fergus P, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. It is such a pleasure to know that we have done everything to make your stay unforgettable. We work hard to make sure every guest who stays with us feels welcome and comfortable. If there would be anything we could work on to improve for our returning and future guests, please let us know. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"stay for holidays"

5
12/12/2017

very nice location, near to underground station and in nice area, staff really willing to service and cover your needs and all of them were polite, rooms were a bit small as well as the breakfast area

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear natasak767, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very happy to hear that you have enjoyed your stay with us and we have met your expectations. It is our main goal to make sure that every guest feels comfortable and welcome. I have noted your comment about the rooms being on the smaller side. As we are located in an old Victorian style building, all of our rooms are different sizes and layouts. If the room does not meet your expectations, please do not hesitate to inform our front office team and if we have something available we can always change your room. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Great hotel"

5
12/12/2017

The room was clean and comfortable. The hotel gave us an handy which is a phone with unlimited internet and calls. The phone saved us money and was very helpful. The hotel located in good neighborhood next to the underground, coffee houses and m&s.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear orc173, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very happy to hear that you have enjoyed your stay with us and we have met your expectations. It is our main goal to make sure that every guest feels comfortable and welcome. We just recently implemented our handy phones in the hotel and I am very please to hear that it was handy for you during your stay. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Perfect for our needs"

5
12/12/2017

Travelled from Yorkshire to Kings Cross Piccadilly line to Earls Courtout turn right out of the Station first right 200 yards down the road & there it was. Staff extremely welcoming ... loved the Phine Buddy if I had stayed longer it would have been brilliant . Lovely comfy bed room 306 very quiet big tv .

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Virginia H, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very happy to hear that you have enjoyed your stay with us and we have met your expectations. It is our main goal to make sure that every guest feels comfortable and welcome. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Couples trip to London "

4
06/12/2017

Stayed at this hotel for a one night break for our anniversary and to go to Winter Wonderland. They upgraded us on arrival which was lovely, so our room had a Nespresso machine and a few extras. The room was still pretty small however we did not need any more room as we were only there for one night. Hotel was clean and tidy and staff were friendly however I asked for some more milk and coffee pods which the receptionist looked for but could not find, she was very polite and offered to have a look and bring them to us, which she did however they had run out of coffee pods; although I know it's not the end of the world and we could still have instant coffee but to offer the service and then not have the supplies seemed a little odd! Again not the fault of the staff as they did everything they could to make the stay great. Would use this hotel again, as in a handy location.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Guest, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very happy to hear that you have enjoyed your stay with us and we have met your expectations. It is our main goal to make sure that every guest feels comfortable and welcome. I have noted your comment about the coffee pods which our front office team couldn't provide. I will make sure that all of our front office team is aware of the place where all the extra amenities are kept, so no guest would hear an answer that we do not have something. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Nice hotel but worst sleep ever"

1
05/12/2017

It was a nice hotel, check-in was smooth and the room was small but clean. However, at around 6am the noise started and I was unable to get to sleep again. It was as if someone was constantly rolling and stomping across the roof. With check-out at 11am this was at least 4 hours of sleep lost. I asked the front desk about the noise (at 9am when I finally gave up trying to sleep with earphones) and they said that my room was located underneath the kitchen and they knew about the potential for noise issues. They offered me a discount "on the hours of sleep lost" for my next stay. I don't think that this is acceptable service, particularly as they seem to have known about the issue. Beware of booking this place in the future, particularly if they try to put you in a room in the lower ground!

"Quiet convenient helpful friendly business hotel or as weekend escape"

4
27/11/2017

I definitely will return again to stay in this cosy b&b.There are many restaurants and cafes nearby and Earl's Court Underground station is walking distance (less than 500 metres) away. Good value for money given its location and Best Western brand

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Intrepidoc, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very happy to hear that you have enjoyed your stay with us and we have met your expectations. It is our main goal to make sure that every guest feels comfortable and welcome. If there would be anything we could improve for the future reservations, please do not hesitate to let us know. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Very comfortable and excellent location"

5
25/11/2017

My dad and I spent a weekend in London for Christmas shopping. This hotel was a very pleasant surprise; it's connected to the District and Piccadilly line which makes going around the city very easy, and it's in a lovely little area with a lot of small shops that are convenient fo eating out or shopping for forgotten items (Boots, M&S, some pubs...). Both the interior and exterior of the hotel are tidy and welcoming. Our room had excellent heating and a great bathroom, everything was clean and the bathrobes were as fluffy as one can wish for. There were enough plugs for all equipment - the only thing I would have liked to have was a blow-dryer. Breakfast was uncomplicated, the staff served hot beverages and freshly made food alongside the buffet that had a rich selection of cheeses, fruit, and other breakfast food such as beans, scrambled eggs, toast, cereal, and juices. The staff assisted me with my food allergy and kindly directed me towards the suitable breakfast items, which was very considerate and nice. Check-in and check-out were uncomplicated and it was possible to leave our bags there even after we checked out so we wouldn't have to carry them around the city all day. Overall, we were very satisfied and would visit again!

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear rolfh473, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that you have enjoyed your stay with us and we have met your expectations. I have noted your comment about the hairdryer, we do have them in the rooms, just placed in the deck drawer, but even if you would inform our front office team, we can provide you one at any time. I will pass the compliments for our entire team, they will be very happy to hear that they have made your stay comfortable and you felt welcome. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"False Advertising and Disappointing Stay"

1
25/11/2017

What a disappointment! I booked 6 nights at The Best Western Boltons on Hotels.com. I chose to book it through Hotels.com because this stay would mean I would receive a free night stay on my next hotels.com booking. I must have poured over the hotel choices in London for several weeks and countless hours. My biggest concern was bed size. It was my first time in London, but nowhere near my first time abroad. 32 countries and counting. I quickly discovered that the standard in London was 1 double bed. This gave me pause because my husband is a rather large fellow and I am currently pregnant so I too am larger than normal. We've never slept in a double bed before and since we were staying 6 nights I wanted to be comfortable. Sadly, hotels.com did not have a filter to search for rooms with king and queen beds, so again I spent hours "saving" and "favoriting" hotels that listed a queen or king bed instead of a double. I had it narrowed down to about 5 hotels and I chose this one because it was the least expensive option for a "King Executive Room." Perhaps the fact that it was less expensive should have tipped me off that something was amiss, but it was not extravagantly cheaper. It was at the Earl's Court tube stop instead of the Gloucester Rd or South Kensington stop so it was a little farther out which would make it less expensive. Finally, the other hotels I looked at were slightly better names like Doubletree so the price made sense. We arrived Sunday at 9am. We were able to fill out paperwork and drop off our luggage. We were told our room would be ready at 2. When we arrived at 2 we got our keys and went up to the room and I was horrified. I cam back downstairs and said there must be a mistake. I reserved an executive king. This room is the size of a closet with a double bed. Nope, this is the only bed size they have I was told. The woman at reception had long brown/blonde ombre hair. I was clearly upset. I asked if anything can be done. I was told I couldn't leave because my reservation was prepaid for the week. I could pay $160 more for 2 twins if I preferred, but those were my options. I also received a snarky comment about "Welcome to London, we don't have American size king beds. That is a king bed here." This is what really sent me over the edge. If this is a king bed here then what were the queens and doubles that other hotels had? Also, I am upset and you are in customer service. The proper thing to do is to try and figure out how you can accommodate me, not make a snide comment about my cultural expectations. The nice thing to do would be to offer me a free upgrade to the two twins, or at least make a gesture of offering me a free breakfast. Anything, any gesture, would have been appreciated. I returned to the room where I spend an hour on the phone with hotels.com who at first acted like they would help me, only to tell me that they spoke with the hotel and indeed I was in a king executive room. Hotels.com gave me an even nastier, "London kings are not the same as American kings." When I asked the agent then what is a London queen and a London double she didn't have an answer I would also like to point out that Hotels.com is an American website and should know what Americans expect with king, queen, double, etc. Needless to say I won't be using hotels.com to book international ever again, and may not use them at all in the future. Also, fyi, they do have king beds in some London hotels. We had friends staying near Victoria tube with a king bed. So we reluctantly stayed in our closet of a room for the week and things didn't get much better. My husband complained that the bed hurt his back. I nearly fell out of the tiny bed twice. The shower was a claustrophobic nightmare, and the toilet never seem to flush properly all week. I told the ombre haired lady at the front desk one day before we went out but she was the one who all but called me a stupid American so I am not surprised that it was never fixed/addressed. The room was also crazy loud. Our street seemed pretty quiet, but it wasn't. You could hear everything through those windows. It was Times Square loud. The only positives I can say is the location is super close to Earl's Court tube which although at the End of Zone 1 is pretty convenient since it is on both the district line and Piccadilly line. Also, the room did have a tea kettle, hair dryer, adapter, and even a free cell phone you could use. The hotel did have a lift, but it barely held 2 people or 1 person and 1 suitcase. Overall, I was terribly unsatisfied with my stay and the fact that I made my displeasure known and not even the smallest gesture was made to assuage my disappointment or fix our malfunctioning toilet just really irritated me. Finally, as we came in last night and checked out this morning there were other guests complaining about the size of the room and the loudness of the room so clearly we are not the only ones displeased and this hotel just doesn't care.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Tizbit, First of all, thank you for your honest review. Customer feedback keeps us going and ensures that we are improving all the time. I am very sorry that your stay was not as pleasant as it should have been. Our hotel is a Victorian-style building therefore rooms do vary in size and layout. I would like to note that the beds in our hotel are of standard UK bed sizes. Our double executive rooms have the biggest bed out of other room types and I am deeply sorry that we could not get you a better option. The receptionist informed you that your reservation was advanced purchase therefore we could not cancel it for free. However, I am personally very upset with the way our employee handled this situation and I want to ensure you that we discussed this particular issue and advised her on how to approach such situations. We spoke to Paula and she was very sorry that she sounded disrespectful because she did not mean it. But once again, I would like to inform you that the action was taken. In addition, I do agree that the situation could have been settled a lot better and your discomfort could have been reduced. My sincere apologies for this. We always try to make sure that our guests have the best stay that is why we always ask to report any problems our guests are having. If you felt like you did not trust one of our members of staff, you should have spoken to hotel managers because they are there to help you with any issues you are having. Especially if those problems caused you a great discomfort. I would like to deeply apologise once again and ensure you that the right action was taken to make sure that our guests never encounter such situations again. We hope that you can give us a chance to prove that we care about our guests and that we do learn from our mistakes. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Nice small hotel in Earls Ct."

5
24/11/2017

Nice small hotel in very convenient area near Earls Ct Tube Station with direct access to Heathrow Airport. Lots of restaurants, bars, pubs, cafes, convenience stores near by the hotel. The hotel staff is quite pleasant and the rooms quite comfortable. I recommend this property.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear MarcoPoloSFO, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that we have met your expectations, and the entire team made you feel comfortable and welcome. Our main goal is our guests satisfaction. If there would be anything we could improve for our returning or future guests please let us know. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"A few days away"

4
20/11/2017

Lovely hotel just the room was far to small for a double,it was at the top of the hotel in the eves could not stand up near the window to get into bed.It would make a lovely single room.the bathroom also to small

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear 866kevw, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to apologise that our room did not meet your expectations. As our hotel is located in an old Victorian style building, all of our rooms are different sizes and layouts. If you feel that the room does not meet your expectations please do not hesitate to contact our front office team, as depending from availability we can always show you different rooms and we can change it if you would like to do so, otherwise we can always offer an upgrade if you would like to do that as well. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Welcoming, but compact"

4
19/11/2017

Space appears to be at a real premium at this hotel. Our room was very tight to get around and the breakfast lounge soon filled up, leaving no available seats. The staff were very friendly and welcoming, but appeared hard-pressed on occasion. Quiet road and convenient location.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Modigli, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I have noted your comment about our rooms being on the small side. As our hotel is located in an old Victorian style building all of our rooms and different sizes and layouts. If the room does not meet your expectations you can always inform our front office team and depending from availability we can always offer you to change the room or upgrade for a different type if you would like to do so. I am very pleased to hear that our staff made your stay comfortable you felt welcome. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Disappointed "

3
12/11/2017

Short staffed hotel... Waited 20 minutes to check in with 1 receptionist working at 2pm on a Saturday..very unorganized. Smallest hotel room we have ever stayed in...not even room on my side of the bed for a bedside table (And we are not big people!).. lipstick mark around fresh coffee cup ..hence didn't bother with a morning coffee! Bathroom fitted in with the room...SMALL with no space. Cooked breakfast bland, bacon so streaky it would have out run Erika Rowe!, fried eggs like rubber & watered down fruit juice. Good range of cereals/croissants/preserves and fruit... stayed In many Best Western hotels and this one does not deserve the Best Western name

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Sharon B, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to apologise for all the inconvenience caused during your stay with us. I have noted your comment about your check in, as it took very long time for one receptionist to do the check in at 2pm. We do advise all the guests that check in time is any time after 2pm to avoid queuing to check in. I am sorry to hear that room which was assigned to you did not meet your expectations. We always inform our guests that they can contact our front office team and depending from availability we are always happy to change the room or offer to upgrade it. The issue about the cleanliness of the room I will address it to our Housekeeping team to make sure these things wont happen again. Also I have noted your comment about our breakfast not being very suitable this feedback will be addressed to our Restaurant manager so the staff could be retrained and breakfast could be improved. Once again thank you for your feedback. If you will decide to give us a second chance and stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"The hotel was so cold we got sick"

2
06/11/2017

The Breakfast was great and also the Crew was friendly. The Rooms and the bath are clean. You are nearby Earls Court Sub Station and there a lot of possibilities to eat. But we had to move 3 times. First the room was too tiny for 2 person with a very little bed. So we did the upgrade. But then we had another problem - die Heater wasn't working. It got incredible cold and my husband even got sick. That is horrible because we have been on honeymoon. So we complained and got another room - and we have been told that we don't have to pay the full upgrade because of the inconvenience. But we had the same problem in the last room and even i got sick too. But he best was that when we checked out the guy on the reception told us that we have to pay the full update. I was really upset because we even asked the night before checkout because we called an Uber for 4am to get our flight. Thats totally not okay, we had to move 3 times - and we don't even got any compensation. Shame on you guys - for this prices its totally not okay.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Mi M, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to apologise for all the inconvenience caused during your stay. I was informed about this situation and we did reply to your comments and feedback directly via your private email. Once again thank you for your feedback. If you would like to discuss this situation once more, please do not hesitate to contact me directly. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Great value, convenient location"

4
03/11/2017

Just around the corner from Earl's Court tube station and in a quiet street off the main road. Great welcome, spotless room and friendly staff. Good choice of breakfast. Definitely worth considering as a base for a stay in London.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear thesetter, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to thank you for such a kind feedback and I am very pleased to hear that we have met your expectations while you stayed with us. I will make sure to pass your good word about our staff, they will be very pleased to hear that they have made your stay comfortable and pleasant. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Best Western Bolton's Experience"

5
03/11/2017

We took a family vacation to London and our stay at the Bolton's enriched our experience. #1 was the friendly and helpful staff who seemed to be available 24 hrs/day. We cannot thank them enough. The Bolton's was in a great location- Earl's Court. A fun location & close to the tube. Overall, the Bolton's provided everything that was promised and more. Thank you for a great experience.

"Earls Courtc"

4
02/11/2017

I asked for a quiet room and received one. Everything needed in room. helpful staff. Central position for visits to museums , galleries, shops at reasonable price for London. Daily national newspaper included

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear angie_forera, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that we have met your expectations and you have enjoyed your stay with us. I will make sure to pass your compliment to our team. They will be very pleased to know that they have made your stay pleasant. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Great location, very comfortable hotel"

4
30/10/2017

This hotel has great staff who are super-helpful and professional to a fault. It's location (literally a minute from Earl's Court Tube Station) make it an easy choice. The rooms are very comfortable and meticulously cleaned and the hotel itself is located on a quiet street. It's well worth a look for anyone thinking of visiting the Kensington area of London!

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear stephenhS4842QE, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that we have met your expectations and you have enjoyed your stay with us. I will make sure to pass a good word and your compliment to our team. They will be very pleased to know that they have made your stay pleasant. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Compact, clean friendly staff"

3
13/10/2017

Went with my husband to stay in Kensington and be able to walk to the Royal Geographical society for the evening. The hotel was very conveniently located about a twenty minute walk away. The staff were friendly, the room was very small but everything we needed was there and it was very clean. The neighbourhood is very pleasant. The hotel was very easy to reach straight from the end if the M4. We would stay again

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear jaynef69, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that we have met your expectations and you have enjoyed your stay with us. I have noted your comment about the room size being on the small side. As our hotel is located in an old Victorian style hotel all of our rooms are different sizes and layouts, if you feel that room does not meet your expectations, please do not hesitate to contact our front office team at any time and if we do have availability we would be happy to relocate your room or offer you an upgrade. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"nice and friendly"

3
12/10/2017

Small rooms and really tiny and quiet uncomfortable bathrooms Employees are really friendly and very helpful, immediate help when something didn't work, breakfast is sufficient and the breakfast room is small and so is the elevator.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Soprano69, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that we have met your expectations and you have enjoyed your stay with us. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Earl's Court best hotel!"

5
07/10/2017

Travelling to London would be wonderful if staying in luxury 4 stars hotel and Best Western The Boltons offer this! The room was big, coffee and tea were included with king size bed. The hotel Victorian building speaks it all about London!

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear StefanoMalachi, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that we have met your expectations and you have enjoyed your stay with us. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Good location; pleasant helpful staff; dirty hotel"

2
04/10/2017

I would not recommend this hotel.I reserved and paid for a room for 3 nights based on the good reviews. I also called the hotel to confirm my reservation about a week before. Upon arrival, we were put in a basement room which had a really dirty carpet. The fabric headboard was ripped. We looked out on dirty cement foundation. This is from a supposedly 4-star hotel! I told the desk clerk that this was unacceptable. I (probably mistakenly) accepted a room that was small, also with a dirty carpet which was a double bed when I wanted 2 twin beds. It was stuffy and when I turned down the temperature, the thermostat didn't work. Electric cords were frayed. The next night we were moved to yet another room which had a cleaner carpet but which also had a ripped headboard, although it did look out on trees. The knob for dimming lights was gone (although replaced at my request). The walls are dirty and scuffed. The so-called garden in back was dirty cement. I was so disappointed by this hotel. The people working there were great but I got the feeling that the owner was cutting costs. I chose this hotel because I thought I could rely on Best Western quality but obviously no one is paying attention. I had pre-paid with my credit card points and I couldn't get them credited back to me so I couldn't move to a different hotel. It was an unpleasant ending to an otherwise wonderful trip. This is the first time I have ever written a negative review but felt compelled to do so by my disappointment. I don't know what has happened between the positive reviews and our experience.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear barbaralT64960F, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I would like to apologise for not meeting your expectations and all the inconvenience caused during your stay. As I was the person who checked you in and we had a conversation and as mentioned by me our hotel has 5 floors and all the rooms are different sizes and layouts as you experienced yourself. Sometimes booking a room way in advance does not guarantee the allocation of the room as we have limited type of rooms on each floor, and when you arrived rooms on higher floor were not available as it was occupied by different guests from previous days. We did offer you to stay for one night in the same room and change it next day, but as you asked us to move you on the day only option we had that evening was a double room with one double bed, and you agreed to take it for one night. All the maintenance issues mentioned to us, was forwarded to a maintenance team and it was fixed next day. I am very pleased to hear that our team did the best to make you feel comfortable even if the amenities in the hotel was not by the standards you expected to get. Once again thank you for your kind feedback and I would like to apologise one more time for the issues faced during your stay. If you will decide to give us one more chance and stay with us again, please do not hesitate to contact me directly as I can take care of your reservation and offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"London overnight stays"

5
03/10/2017

This Hotel was excellent for an overnight stay. The room was very clean, the beds were very soft and comfortable, room temperature was great, not too hot, not too cold, toilet was very clean and well stocked. Hotel room was a bit small for three people, but it had many advantages than the bigger Hotel we stayed at in another city all week.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear 134tiredtraveler, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that we have met your expectations while you were staying with us. I have noted your comment about the room size - as our rooms are all different layouts and sizes, depending from availability, we have we can always offer you to change the room if you would like to do so. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"A Very Pleasant Experience"

5
03/10/2017

My stay at Best Western The Bolton's Hotel was the best I had so far under the Best Western Hotels. The staff accomodate our request from the first time we stepped.in at the reception. We are made welcome and feel at home away from home. The staff made sure that we are very comfortable and answered all out questions. I would sure cime again in my next visit to London.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Norizahm2017, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that we have met your expectations while you were staying with us. I will personally pass the message to our front desk team since it is our main goal to make sure that our guests feels welcome and happy while staying at our hotel. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"HOTEL ROOM"

4
25/09/2017

Very good location just 2 miniuts walk to the station.The hotel is very clean and the staff was exelent. The room we had was small but have everything. Breakfast is very good and you find everthing. We will go again in this hotel.

BWTheBoltonsLondon, Manager at Best Western The Boltons, responded to this review
Dear Anthony g, Thank you for taking the time to review your experience at Best Western The Bolton's Hotel on Tripadvisor, this is great tool to improve future guest experience in our hotel. I'm pleased to read you enjoyed your time with us and i will share feedback with the team and certainly hope you will be visiting us again on your next visit to London. Please do not hesitate to contact us anytime [email protected] if you are back in London and would like to stay with us again. Kind Regards Laura Pankaite Hotel Manager

"Nice location!"

4
24/09/2017

This hotel is in a great Kensington location. Lots of good restaurants. The hotel is in a converted home so the rooms are small but nice. When I checked in I found the room in the basement to be damp and musty smelling. I spoke to the front desk and was moved immediately. The next room was great!! The front of house staff is Terrific!!!

BWTheBoltonsLondon, Manager at Best Western The Boltons, responded to this review
Dear Fruitvale1234, Thank you for taking the time to review your experience at Best Western The Bolton's Hotel on Tripadvisor, this is great tool to improve future guest experience in our hotel. I'm pleased to read you enjoyed your time with us and i will share feedback with the team and certainly hope you will be visiting us again on your next visit to London. Please do not hesitate to contact us anytime [email protected] if you are back in London and would like to stay with us again. Kind Regards Laura Pankaite Hotel Manager

"Short Break"

4
23/09/2017

Great hotel for a short break, staff very friendly and good rooms (bit on the small side for us however only really used for sleeping) otherwise we would use again on future visits. Easy tube access and walking distance for Natural History and V&A Museums.

BWTheBoltonsLondon, Manager at Best Western The Boltons, responded to this review
Dear Clarke F, Thank you for taking the time to review your experience at Best Western The Bolton's Hotel on Tripadvisor, this is great tool to improve future guest experience in our hotel. I'm pleased to read you enjoyed your time with us and certainly hope you will be visiting us again on your next visit to London. Please do not hesitate to contact us anytime [email protected] if you are back in London and would like to stay with us again. Kind Regards Laura Pankaite Hotel Manager

"Stay Away!"

1
15/09/2017

I prepaid a triple room months in advance. I arrived to the hotel around noon and was greeted by a very friendly staff member who checked me in and stated that my room was not yet ready but that I could leave my luggage and return later to settle in. We got what we needed and started our first full day of sightseeing. When we returned to the hotel later that evening we were greeted by a very frazzled staff member who seemed surprised to see us. She was panicky and after making several calls and running around she informed us that our room had a maintenance issue and there were no other rooms available to accommodate us. She offered us a room for the night at a "sister" hotel next door and stated that it was exactly the same as the Best Western. This was a complete lie. The hotel next door was a 2 star hotel and when I stepped into the room I had anxiety from the grotesqueness of the room. Here we are on our first trip to London, thousands of miles away from home, and it's now past 9:00 PM and we have no other options. I couldn't call anyone since I had no international calling plan. I had to scramble and find another hotel which fortunately after about an hour we found one on the other side of town. We got our luggage and ran trying to leave this horrible experience behind and not let it ruin our trip.

BWTheBoltonsLondon, Manager at Best Western The Boltons, responded to this review
Dear Sgshades_5, Thank you for your review, we value all the feedback we receive and thanks for your time in leaving it. I am very sorry to hear your comments and please accept my sincerest my apologies that your stay did not meet your expectations. It is disappointing that we have failed on this occasion and please be assured that your comments has been already shared with a team. I hope that you will consider staying with us again, if so please contact me directly by emailing to [email protected] where I will personally look after your booking. Kind Regards Laura Pankaite Hotel Manager

"Good location"

3
14/09/2017

The rooms were small and basic with absolutely no decoration at all. The bathroom was even smaller. Guess I was lucky as on check in I was told that there were no single rooms available so I had been given a double room. I was also asked on check in how many keys I wanted for my room???? I said I wasn't expecting to share my room with anyone. Very noisy though. The bedroom doors slam, so disturbing sleep

BWTheBoltonsLondon, Manager at Best Western The Boltons, responded to this review
Dear 247LiveLife, Thank you for taking the time to review your experience at Best Western The Bolton's Hotel on Tripadvisor, this is great tool to improve future guest experience in our hotel. I'm sorry to hear you didn't sleep well and did not had a good experience in our hotel, we always ask if the guest would like to have few key cards for the room, due to one card used to switch on the light in the bedroom and we did not refer that you would share room with someone else, I do apologise this made you feel uncomfortable. Please do not hesitate to contact us anytime if you are back in London and would like to stay with us again, I will personally make sure you will have quite room away from doors. Kind Regards Laura Pankaite Hotel Manager

"Peaceful stay in superb location "

4
13/09/2017

This small hotel is a short walk away from Earl's Court tube station, and very near to a good selection of bars and restaurants. It is situated in a old converted town house so the rooms are fairly quirky shapes and sizes. My standard double room was quite small but clean, modernly decorated and in good upkeep. A comfortable bed, quiet location and air conditioning made for a pleasant night's sleep. The staff were friendly and efficient. I would have no qualms in recommending this hotel.

"Problems with check-in"

2
12/09/2017

Were informed at check-in that we had double-booked, therefore were charged a did not attend payment for previous day. We provided proof that our previous booking had been canceled and an amended booking made. After nearly 24 hours negotiation Operations Manager conceded to refund payment on 'non-existent' booking - much distress experienced trying to prove our legitimate case! Check your booking if using this organization!

"Nice hotel but don't book single bed rom"

3
12/09/2017

I was given a single bed room in the basement. This was a terrible room. I complained after 1st night and was given a much nicer room on the 4th floor. Staff was friendly and breakfast very good. The location next to Earls Court Underground station was brilliant.

"great business location and stay on a budget"

4
11/09/2017

I used this hotel for business and though the check in was slow late at night they did change my room to what I requested. The room is large with great air con and you get a great nights sleep as the bed is very comfortable. The shower room is larger than normal with all you need. Coffee tea and chocolate and biscuits. No expense spared here. Well recommended for business being 5 mins Earls Court tube

"Nice hotel in a perfect location for Earl's Court"

4
08/09/2017

If you are going to Earl's Court then the location of this hotel certainly can't be beaten. It is just a couple of minutes walk away from the Earl's Court centre and the high street and yet in a relatively quiet side street. Also, only a couple of minutes walk from the underground station so I would use this hotel for visiting other areas of London. The staff were friendly, the hotel was clean and comfortable and the breakfast was good. The only downside was how small the room was. I appreciate that if you are going to book a single room anywhere near central London and it really is a single room then it is going to be compact. However, this one really was the smallest room I had ever stayed in - I am 6 feet tall (1.82m) and could not lie flat in the bed (as the bed was too short and there was no space either end of the bed between the walls). However, it was perfectly adequate for a one night stay whilst working in the area.

"London visit"

4
06/09/2017

We enjoyed our recent stay at The Bolton. Good position near Earls Court Tube station, helpful staff and clean and comfortable rooms. Good choice of breakfast, with friendly staff. Would definitely stay again.

"London break"

4
02/09/2017

Good place to stay for museums and Albert Hall. Also good transport links to the centre of London. Try not to get rooms on top floor as they have inward sloping walls and present a hazard in the dark. Staff are always helpful and friendly and the rooms are clean.

"Comfortable accommodation "

4
28/08/2017

Great location and accommodation was clean and comfortable. Staff very helpful. Earls court station is a 5 minute walk and shops and food same. Got there early and offered a shower and look after our bags.

"Like home and well located"

5
16/08/2017

I always enjoy staying at best western hotels in kensington. Tgey are small, homey, reasonably priced and provide all expected conveniences. It was my first time at the Boltons and I'd give the management and staff an A+ for hospitality. The location is about 4 minutes walk from convenient earls court tube station and there are good restaurants, a Boots pharmacy and M&S grocery nearby.

"Long Weekend in London"

4
15/08/2017

I just checked out of the hotel, and I must admit, some of the bad reviews almost deterred me from staying. Location: The location is ideal, you're in Zone 1 in London, you're literally around the corner from Earl's Court Station, and two stations away from all the major museums. Get an Oyster pass and you're capped at 6.60 pounds per day for unlimited travel on the tube (Paris is more expensive). There is also a shopping mall 15 minutes away by walk/overground. Room: Very Clean. I stayed in a Double Room. Towels were changed daily. Better than other hotels I stayed in, especially when compared to France. If you're American like me, you may be expecting a large room. You shouldn't. This hotel seems to be a converted home. It's enough space for medium size luggage, but if you're bringing one of those humongous bags, then yeah it probably won't fit. You probably only have enough space for one, maybe two if you can put it in the armoire or underneath the desk. Breakfast: The breakfast seating area is small, but remember it's a converted home. So if everyone in the hotel came down at the same time, you probably could not all eat at once. The food quality was excellent. And the staff was friendly. Especially the small Hispanic lady with brown hair (Don't remember her name). Overall I would stay here again.

"clean and good location!"

4
14/08/2017

It is located close to the tube station. very close Earl's Court Underground Station. the hotel is clean and quiet but very small rooms. I had 2 rooms and they said the biggest rooms and still small. the elevator is for 2 people and we couldn't even put the stroller in. the staff was very nice though and helpful which is rare in London. i thing would be very good for short trip or for business trip.

"1st wedding anniversary "

5
13/08/2017

We arrived at the Boltons around 12 knowing we could not get into our room till later. We was told we could drop our bags off and go explore London. When we arrived we completed the paperwork and was told we were being upgraded to Executive room due to this being available at the time we had arrived. This was an amazing touch. The front of house was brilliant and very informative. The hotel itself is small but perfect. All you do is sleep in it. I would not hesitate in recommending this hotel. Just around the corner from Earls court tube and in walking distance to pubs and restaurants.

"Lovely stay"

5
09/08/2017

My grandson and I have had a very nice night here. Yes the room was on the lower ground floor and a tad snug! However there was a window and the room and bathroom was spotless. The room was fitted out with everything we needed. Breakfast was great. Staff very friendly and efficient especially Gosha. I will definitely use this hotel again when in London. An excellent location with plenty of shops, cafes and restaurants around the corner in Earls Court Road.

"Small Room But Comfortable Bed And Good Location"

3
07/08/2017

The room was in the basement and was very small, barely fitting the bed, the desk and the wardrobe. The bed was comfortable but the air con kept turning off after half an hour which was not ideal as it was a very hot weekend. The breakfast was average with a small selection to choose from and the pastries were quite hard and dry, but the tea and coffee was good. The location is perfect as it is just around the corner from Earl's Court Underground Station and made travelling to where we wanted to go very easy. It's also only a twenty minute walk away from the Natural History Museum which we were glad of as the Underground gets very hot and busy during the summer. You are also able to order a taxi from the front desk, however the poor lady at the desk had a horrible time with it as the driver didn't show up when the service said he would and she had to basically shout at them to get us a discount for being late for our dinner booking. We were very appreciative of her help.

"Booked Via Bookings.com.... Never again"

2
01/08/2017

Booked this hotel for an employee as a gift for 30 years service. Upon arrival he was asked to produce the credit card used to make the booking......My credit! The room had been booked and fully paid for in advance. apparently the 'small print' says you must present it on arrival. what nonsense. several inconvenient emails and phone calls later they let my poor colleague and wife into the room. Ruined his weekend and made me mad. Balls to the small print, see sense and don't so annoying Booking.com

"Basement shoe box"

2
27/07/2017

I booked this last minute and there was really very little available. I was put in the basement room, which had a single bed and was very cramped. The bathroom was clean and modern, but I wasn't able to stand in the shower, as the ceiling was too low. The toilet - see my photo and try to imagine how you could sit on that..... All in all, my room was a tiny cellar, which should probably not be a room, but in London, anything with four walls counts as a living space. I've stayed in small rooms before, but this one was pushing it for me. I'd describe it as a reasonable alternative to sleeping on the street.

"Excellent value"

5
24/07/2017

Situated on a quiet side street but only a couple of hundred yards from Earls Court tube, this is a little gem and an economical alternative to staying in central London. You're only about 20-25 minutes from Covent Garden including the walk to the station and can walk to Hyde Park in 20-25 minute. The staff are unfailingly friendly and helpful and our executive room was quite generous by London standards.

"Downtown but not buisy"

4
22/07/2017

Nearby Earls Court Underground Station - very good. Quiet street and nice surroundings. You will find restaurants and pubs as well. It is almost downtown London but not so buisy and it takes only a few stations to piccadilly.

"Underground room and stained carpet"

1
18/07/2017

this hotel is located in a nice neigborhood 4mn from the tube. it could be a great hotel if the price was not so high for a room in the basement with stained carpet and with no windows.... the staff was there by mistake or at least it felt so. i ran away did not even stayed for the night!

"Nice hotel in good location"

4
17/07/2017

This hotel is in a great location, very close to the Earl's Court tube stop and near many bars and restaurants (but down its own quiet street). The staff was very friendly and helpful. The room we stayed in was clean, but small. My only complaint is that the room we stayed in, in the basement, was very hot and stuffy. We turned the cold air on -- it said it was at 19 degrees Celsius -- but it was still hard to sleep. And this was on a July evening that was not that hot. We tried to ask for a fan but they didn't have one.

"Room for Three"

4
16/07/2017

I needed a room for 3 and wanted something that was reasonably priced as we would be touring most of the days and convenient to the tube. I was a little worried about booking after reading some of the reviews about size. We were in the 3 person room on the 1st floor (not ground floor). The layout actually worked really well as the double bed was on one side of the room and the twin bed was in an alcove on the other side of the door (basically my daughter had her own wing). It was a little bit of a challenge storing 3 suitcases but we managed and the bathroom size was fine even for my 6 ft 4 husband. I will say that the large bed is not an American King, it is some version of a European Queen or something like that. Other than my husband's feet hung off the bed, the two of us fit just fine. Conviently located close to the Earl's Court tube and I felt safe in the area even at night.

"A gem, not perfect but what do you expect for the price?"

5
15/07/2017

This was a gap stay over in London and when I went to the hotel associated with the tour I was about to do, the Copthorne in the same area, I would have preferred the Bolton. Yes rooms are small and air con is noisy, but otherwise very happy. Great location to pubs etc plus the tube.. I would not hesitate to stay again.

"If you are after a big room look elsewhere. But if you love being central this is for you"

3
14/07/2017

Our first impression of Boltons was a shock after being in a five star resort....the room was tiny. But this is London and if you are there to hang out in your room why bother the visit. Front of house staff were friendly and helpful and the experience of being so close to the tube and in the heart of Earls Court was worth it. Air Con was a bit of a downside, it was very hot and we could not get it to blow cold. Opening windows were celebrated.

"Great location"

4
10/07/2017

Located on a quiet street only a block away from the Earl's Court tube station in Kensington, this small hotel offers good value and service. The rooms are compact but clean; however the air conditioning did not always work properly. The tiny elevator comfortably holds one person and one large suitcase. We would stay here again the next time we go to London.

"No AC. Painfully Small and in the basement. "

1
05/07/2017

Other than the lovely front desk staff our hotel stay was terrible. The room was pitiful. Super small bed. No top sheet only a comforter and you know they are not washing it between guests. The bathroom was so small you could sit, go and brush your teeth all at the same time. The rugs were dirty They turn the AC on only if you complain. They turn it off while you sleep (although sleeping is difficult in the hard little bed ). They control it from the front desk. Overpriced. A significant number of guests have to sleep in the basement rooms. Including us. Terrible experience!!!!

"Great Location-Superb Breakfast..."

4
03/07/2017

This hotel is at a great location, nearby the Underground station that practically takes you anywhere you'd like to go. Even from/to Heathrow airport. Small tip: buy the Oyster card if you are there for 3 or 4 or 7 days it's a value for money. Breakfast had a great variety of options. Rooms though were nice and tidy but small. Staff was really kind, helpfull and friendly.

"Expectations"

2
02/07/2017

Air conditioning did not work when reported they opened a window problem was not solved. Safe had dead batteries and by the time they arrived to fix it I was gone. Upon check in staff had no idea of a Diamond status

"No Surprises"

4
20/06/2017

I have stayed here before, on a ground floor double room, which I sound a decent size. This time they upgraded me to a king room in the basement (with a window) at no extra charge. The a/c worked fine, room was clean (although the carpet is showing its age), mattress was okay (too firm for my taste). However, my personal preference is to avoid basement rooms because they make me feel like I am living in a cave. I would stay again but not in a basement room.

"Interesting Small Hotel in the Heart of London"

4
20/06/2017

Booked the hotel in line and when we arrived, we got a basement room. It was so small and also the air-con vent was blowing directly onto our faces so could not sleep. We told the reception and with their great help, especially Pascal, we got an upstairs room. The room was much better with more room to move around. Although it was still small, there was much more room than the one in the downstairs. But for the price and its location, we can't really complain too much. The only one thing that would be great is there should be a fridge in the room. It is hard to have no fridge so that we could not even have cold drinks. Overall, would definitely come back again!

"Get an executive room and you'll give it 5 too"

5
15/06/2017

We read the reviews about the tiny rooms and spent a little bit more on an executive double. The bed was still only a double but it was comfy and new and so not a problem. Room was not huge but had two large sash windows and a large wardrobe so you could store all your bags. Large desk and two seats. Huge fluffy towels and good quality toiletries as well as slippers, water bottles, Nespresso and kettle, large flatscreen, good wifi. Shout out to the breakfast. Buy this. It's exceptional. We asked for cappuccino and one day they made pancakes. There is a menu so you can order and not feel like you are being a bother. I had gluten free bread provided (I asked in advance). The "fruit juice" is really horrible though. It really is the only thing I would change. Go early as well unless you are cool with waiting in reception for a table. Location next to earls court tube (both exits) on a quiet side street with trees. I even saw a squirrel. So in summary you get what you pay for. Don't leave it until the last minute and buy the cheapest room and then moan it's tiny. Staff all very helpful. Gave me a sewing kit, changed an old £5 note for someone and offered to store our bags.

"Very small rooms"

3
02/06/2017

The hotel is in a great location and next to Earl's Court tube station and walkable distance to Kensington High Street. The rooms though are very small. That's not a surprise in London hotels, the rooms in the Hilton Olympia and Hilton Kensington nearby are also very small for instance. But the room I was in on my recent trip in the Best Western The Boltons, was laughably tiny. The tiny single bed was wedged up against a wall that was sloping inwards, towards you. Not surprisingly, I fell out of the bed during the night and I'm typing this with a sore wrist...:-( The bed is so small that you're in trouble turning so sleeping on your back is the only real solution. The bathrooms are also small, if you sit on the toilet your face will be right over the sink. That of course might be useful after a heavy night on the town! The WiFi was also woeful. It was painfully slow so I had to come off it and use my phones 4G network and take the roaming charge. The rooms are quiet, which is a good thing but if you're choosing this hotel, try and get a double bed, you'll be thankful you did!

"Great location"

4
29/05/2017

Great location, hotel would have been perfect if Reception had realised earlier they had the Aircon switched to hot not cold. On the hottest 2 days of the year! Round corner from Earls Court station and Zizzi very popular

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Margoh, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very please to hear that our service and amenities provided met your expectations. It is very important to us to know that every guest who stays with us feels comfortable and welcome every time they come to stay with us. I have noted your comment about the air conditioning not being set for cooling mode during your stay. As every guest who stays in the room has different needs we do appreciate any feedback after guest is checked in, and to accommodate all the needs we do call the room after guest checks in or make sure we ask the guest directly at the reception if the room meets their expectations and if there is anything else we could help with. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact me directly. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Decent Stay"

3
26/05/2017

We stayed in 'G3' which was on the ground floor and the room had plenty space for three adults (as long as two adults are ok sharing a double bed). Room was clean and had complimentary water and cookies along with an in-room safe. Be careful with the showers as I almost flooded the bathroom. Clearly the people above us had the same problem as we had some water leaking from the bathroom ceiling (not too bad, some dripping). If you need air conditioning, don't be shocked if it doesn't work in your room. We ended up asking for a fan and were fine. The staff were nice and were as accommodating as they could be. The room for breakfast has minimal seating. If you pay for breakfast, be prepared to go early or be willing to wait for a table. There is a nice variety of food options at breakfast (hot foods, pastries, and cereals). The beauty of this hotel is that you are about a 2 minute walk (or less depending on how fast you walk) from the Earl's Court tube station. Just be aware of the homeless people who hang out near the tube's entrance. Overall, this is a decent hotel.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Wanderer_Jen, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very please to hear that our service and amenities provided met your expectations. It is very important to us to know that every guest who stays with us feels comfortable and welcome every time they come to stay with us. All of our air conditioners were recently serviced and adjusted to cooling mode, it does take a little bit of time to feel the effect, but I can assure you that all the air conditioning system is working perfectly since. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact me directly. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Perfect in Every Way!"

5
23/05/2017

Boltons Hotel – Earls Court – London I recently was booked into this excellent Best Western hotel by the wonderful folks at Adeo Travel who organized my 14 day rail trip through England. For this solo American traveler, it was very nice to have single room accommodations (less expensive and not available in the US). This does mean, however, that the rooms are very small. I didn't mind the size, as long as there was plenty of light and clean, comfortable surroundings. For example, the postage stamp of a room at the Boltons Hotel, Earls Court London was one of my favorite places because it was modern, had air conditioning, plenty of light, and a great shower! There was even a desk and comfy chair to sit in! (The bed was small, though – I thought I might fall off the first night – but it was super comfortable.) The staff there were outstanding and the breakfast offered everything you could want. It was by far my favorite place to stay! (They also had the tiniest lift I've ever seen – but it worked for me!) I had some issues with a stopped-up sink (completely my fault) and called the front desk. In a few minutes, they called back and said that the head of housekeeping was on her way home but had turned around and would be at my room soon. She came very quickly and was the most sweet, patient woman you could imagine. I apologized for her inconvenience and remarked that it was bad that she had to turn around and come back. She said, no, she was happy to help, she loved her job, and wanted to make things right. She did, indeed – and went out of her way to accommodate other requests I had! That's dedication! The entire staff was like that. Any question I had – and I had plenty over 3 nights, was answered with pleasantry and efficiency! My only issue was that it was a Best Western Hotel and because it was booked by a travel company and not me, I could not get credit for it as a rewards member. (Many of the hotels on this trip were Best Western, so that was a bit disappointing, but in the great scheme of things, nothing at all.)

"Small but clean"

4
22/05/2017

We went for a weekend to celebrate an anniversary. The hotel is literally a few minutes walk from Earls Court tube station. It's compact but the staff were very welcoming at check in and acknowledged us every time we passed through reception. We were in a double comfort room, it wasn't huge but it was very clean with a comfortable bed. The breakfast room is quite small but the menu was quite big and the food was hot and tasty, as much tea and coffee as you want. The bathroom was very clean and lots of hot water, there was very little noise from inside the hotel. However it is a busy part of London and if you sleep with the widow open you hear the traffic and people up and down the street, the bin men were about quite early. It didn't stop us having a good nights sleep and we would go back again.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Sheila M, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very please to hear that our service and amenities provided met your expectations. It is very important to us to know that every guest who stays with us feels comfortable and welcome every time they come to stay with us. I have noted your comment about the rooms being small. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact me directly. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Georgian "

4
17/05/2017

My wife adores Georgian architecture and, so short of buying her one of these abodes in pricey Kensington-Chelsea, I did the next best thing and billeted her in a hotel of the type evocative of the era.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Bun F, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I do hope that your wife did enjoy her stay with us, and next time you will come back together to enjoy Kensington-Chelsea area. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact me directly. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Compact & Comfortable"

4
16/05/2017

Firstly, this hotel is so convenient to Earls Court Tube, it's ridiculous. It's not even a 2 minute walk to the tube station entrance - LOVE THAT! Check -in I got there Very early and was hoping to drop my bags and get a key later that afternoon. The receptionist was having none of it...."It's only 11am, but we can accommodate you straight away....and upgrade you from a single to Double room at no extra cost" Well now, I'm not going to argue with that. Superb service. Brilliant attitude. Into the lift and up to my room. The lift is remarkably small (be warned) - max capacity 3 people (and thay'd struggle to fit suitcases in there at the same time) Room is well appointed but small.....VERY SMALL. Decor is dark and rich Extremely comfortable bed with plenty of pillows. Large flat screen TV - good choice of channels. Free wi-fi with a decent signal. Alarm/radio Good sized wardrobe considering the size of the room. Tea/coffee making accessories supplies gratis. Safe. No complaints so far. The en-suite is a bit of a ....well, I'm not really sure how to describe it. It look great. Nice fittings and a good selection of higher range toiletries. The shower could do with improving - its one of those ones where you really need to keep moving to get wet - I don't like that. A power shower would be better. The biggest issue I had was with the toilet itself. Simply put....quick visit: no problem. Longer visit - IMPOSSIBLE. This commode was not designed for sitting on. I simply could not sit on the seat. I'm not a big man (average height and weight) and I really struggled. If you're over 6ft (1.8m) - forget about it - photo encl. Overall 8/10 I'm deducting 2 points purely for the inexcusable layout of the privy. I would highly recommend this establishment and will return at a later date

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear JpegDrive, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very please to hear that our service and amenities provided met your expectations. It is very important to us to know that every guest who stays with us feels comfortable and welcome every time they come to stay with us. I have noted your comment about the rooms being small. As we are based in an old style Victorian building all of our rooms are different sizes and layouts. If you feel that the room which was assigned to you does not meet your expectations, please do not hesitate to inform our front office team as depending from our availability we can always offer you to change your room, or offer you to upgrade it, if you would like to do so. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact me directly. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Very good"

4
15/05/2017

Centrally located near Earls Court tube station, this hotel offers clean, quiet comfortable rooms. The bathroom is adequate with a nice hot shower. The traditional English breakfast included in the price is exceptional. Although small, the hotel offers an elevator to the upper floors. The staff are very polite and helpful. This is my go to hotel when staying in London (4th visit).

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Dale L, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very please to hear that our service and amenities provided met your expectations. It is very important to us to know that every guest who stays with us feels comfortable and welcome every time they come to stay with us. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact me directly. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Nice Stay at the Boltons"

5
13/05/2017

We spent a week at this hotel as our base for our first trip to London. The location is great, just a few minutes walk to the tube. The room was small, but very well setup so we were able to stow our luggage away on the top shelf and use the other shelves to put our clothes. We found the bed mattress hard, but everything else in the room was fine. We had breakfast every morning at the hotel. It was varied and tasty. The staff was very attentive. Overall, a nice experience.

"Very bad experience"

1
11/05/2017

The value for money is terrible, I was on crutches and I did warned that I need a room with accessibility , they give the smallest room I ever seen with a normal shower that I can't use because of my broken feet , they explain to me that they haven't rooms with accessibility so I asked for a chair to put in the shower , the bed was so narrow that I fall down on the middle of the night

"Bed real small"

4
09/05/2017

Good location, small room, tiny bed! This area is really close to the earls court station, convinient store and restaurant, and easy to access from Heathrow, however too many homeless guy come out after 10 pm.

"Very small rooms"

3
30/04/2017

I stayed for 2 nights in business, check the size of the room Before you book. I ended up with a basement room and it was so claustrophobic I had to request a change. Everything was clean food was nice ok for a short stay.

"Parking IS an issue"

4
28/04/2017

A great location as it an easy walk to Earls Court Tube Station. I was staying with 3 other friends and 2 twin rooms were easy to get. We arrived at 10:00 and were able to drop off bags. The entire road is "Residents Permit Only". There is no "10 minute bag drop / registration" zone outside so if you are on your own it is VERY likely you will get a ticket. THIS is one of the two problems with the hotel. The other is the lack of parking. I was unable to park at the Ibis Hotel, as suggested by the receptionist when I arrived. There is an NCP car park on the other side of Cromwell Road. Sadly that night my car and a few others were broken into. Nothing stolen but in future if I am using a car I shall not be staying in this hotel. If I am using public transport then no issue. A damp smell to the room when I walked in. Plenty of soap and shampoo but the bathroom was VERY small. The shower was in a corner facing the taps so it was impossible to actually stand under it. Not helped by the fact that the shower divider leaked and flooded the floor - this might explain the damp smell.

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear John B, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I have noted your comment about the parking issue at our hotel. We do not advertise our hotel with information about the parking, as you have mentioned the whole Penywern road is Resident Permit Only and none of the hotels are entitle to that. We do advise our guests about the nearest car park to our hotel, but we can not be sure that there will always be a space available as it does not belong to us. I have also noted your comment about the maintenance issue in the shower, when the guest inform the front office team we make sure that issue is sorted out same day or latest next day. If we can not fix the problem we always offer the guest to change the room. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact me directly. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Could do better!"

3
25/04/2017

Rooms small , staff very friendly but breakfast area very small with only eleven tables seating 22 people so queing a risk. My wife asked for an egg cup which was never supplied so we bought one and she used it every day of our stay. Not what we expected from a four star Best western hotel! Wifi very poor so we used the local Costa which had a good signal

BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Dear Roger E, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I have noted your comments about the rooms and breakfast area being small, as our hotel is located in an old style Victorian building all of our rooms are different sizes and layouts, if you feel that the room which was assigned to you does not meet your expectations you can always inform front office team and depending from availability we are happy to change the room for you or offer an upgrade the room type. During the busy periods we do inform the guests about the busies time during the breakfast so the guests can enjoy their breakfast without a need to wait or queue. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact me directly. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Good price for the room"

3
20/04/2017

The rooms are clean and the amenities are good, even if they are a little bit too small. It was really well placed, close to Earl's Court underground station. there were lots of restaurants and pubs close to the hotel. Breakfast was a bit of a problem because there was no room enough to so many people and sometimes you had to wait to your turn.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear odiaz263, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I have noted your comment about the amenities in the hotel being small, as our hotel is located in an old style Victorian building all of our rooms are different sizes and layouts. If you feel that room is too small for you, you can always inform our front office team and we are happy to relocate your room if we do have available on the day. As per breakfast room we are aware of the issue and during the busiest days we try to advise all the guests about the busy periods so there wont be any waiting to enjoy your meal in the morning. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact me directly. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Best Western 'Boltons Hotel'"

4
19/04/2017

Very conveniently close to Earls Court tube station (5 minutes walk) this very nice looking hotel with its smart frontage...slate entrance step (watch the first one...very high) gave a warm inviting welcome. In turn was our welcome at reception...Staff friendly and efficient...we were given a room in the lower basement, having some reservations being below street level we were assured it was a nice room with a window receiving daylight...arriving early and not able to go to the room till after 2pm, we went out for the day to explore with hope the room would be as nice as we were told. Making the most of the day we eventually returned to the hotel and headed to our room....tastefully decorated with all the usual flat screen tv, tea/coffee making facilities nice firm double bed, en-suite with bath etc....very clean & tidy. On the down side room was to say the least very small (LG11) don't take your cat...no room to swing it! Burnt my back on radiator in en-suite twice during the night barely enough room to pass to get to the toilet. Had to climb into bed from the end as only room on one side to climb in. Air con. doesnt seem to work in this room. But a very comfortable nights sleep all the same Breakfast:- plenty to choose hot and cold buffet with hot tea/coffee etc all presented excellently....only complaint heat lamps don't keep hot food hot....need a solution to this. Would I go back to this hotel ? Yes, but will try a room on ia different floor.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear bryn j, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that our team have met your expectations during your stay. It is our aim to make sure that every guest feels welcome and appreciated while staying with us. I have noted your comment about the room being on the small side, as our hotel is located in an old style Victorian building all of our rooms are different sizes and layouts, if the room does not meet your expectations you can always inform our reception team and depending from availability we are always happy to change your room or offer an upgrade. I have also noted your comment about the heat lamps in the breakfast room, our Restaurant manager is aware of this situation and she is looking for all the options to make sure that breakfast is nice and hot at all times. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can make sure that all the expectations are met during your next stay. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Good place to stay"

4
14/04/2017

Can't fault. You get what you pay for. Didn't disappoint. Great place to stay. Very reasonable value. Just round the corner from Earl's Court. It's a cooked breakfast which is great! Friendly staff, free wifi. Overall very good.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear 1timchow1, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that we have met your expectations. It is our aim to make sure that every guest feels welcome and appreciated while staying with us. I will [pass your compliments to our team. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact me directly. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Best Western The Boltons"

4
14/04/2017

Ideal base for Earls Court, Albert Hall , Kensington Palace etc. Local amenities good. Staff friendly and helpful. Breakfast very good, plenty of choices. Would have no hesitation booking another visit to this hotel.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Peter T, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that we have met your expectations. It is our aim to make sure that every guest feels welcome and appreciated while staying with us. I will [pass your compliments to our team. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact me directly. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Very good localisation near metro. Very wide range of breakfast. The receptionist is excellent nice and proffesional. I"

5
14/04/2017

It is not possible to enlarge the rooms but in the bathroom you can give better toiletries and if it possible to add non slip mat for shower. The juice on the breakfast could be 100% natural. I have no more tips.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear m_kedzierska, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that receptionist met your expectations while you have stayed with us, it would be also great to know the name of her or him, so I could pass your compliments. I have also noted your comment about the toiletries, we are working with new suppliers at the moment and trying to find the best product we can offer to our guests, every feedback about it helps us to get on the right path, I will make sure to pass this comment to our executive housekeeper. As per non slip math in the bathroom, this is available on request at the reception. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact me directly. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Great central location."

4
12/04/2017

Room very clean but very small. Bathroom in my caravan is bigger. One side of the double bed was against a wall. Although small was comfortable and the hotel clean and very central. Good breakfast and friendly staff. If your one for stopping in your hotel room you'd feel penned in. Other than that I can't fault it. Very close to all museums and the underground was a 2 minute walk away. Felt very safe in the surrounding area. Definitely recommend this place to be for a short stay holiday.

"Good 3 Star Hotel"

4
12/04/2017

Hotel is located very close by to the tube station at a walking distance of 2 Minutes. Staff is too courteous and friendly.Rooms are really nice with all basic amenities available in the room.There is only one drawback is size of the room.Room is too tiny and no space to even walk around. Breakfast Menu was the same on all 3 days we stayed at the hotel.

"Third Time Not the Charm"

2
11/04/2017

I first stayed at the Best Western Boltons Hotel back October 2014. The hotel back then was great. The staff was friendly, the rooms were clean, and the stay was excellent. I would have probably given it a rating of 4 back then. I stayed again in October 2015. Things were a not as good the second time. The staff was not as friendly, but the room was clean and everything still went pretty smoothly. The second time would have gotten a 3 rating. My most recent stay was at the end of March this year. Things have gotten worse. The staff was still not friendly (no big deal, but you could greet guests with a smile or acknowledge their "hellos" as they pass the desk), but the room was really dirty. The carpet could use a good shampoo and that dirty blanket thing at the foot of the bed was disgusting and slimy. The shower head in the bathroom was filthy. And they never replaced any of the toiletries. They did try to Double Tree it up by leaving a couple of chocolate chip cookies and bottles of water in the room the first day. Unfortunately, unlike the DoubleTree, these cookies were at least a day old and hard as a rock. That was probably my last stay at this particular hotel. I have, in the past. stayed at the Holiday Inn Kensington Forum, which is more expensive but I guess you get what you pay for.

"Very nice place to stay...."

5
11/04/2017

Being a frequent visitor to London, I've stayed at about a dozen different hotels in the Earls Court/Gloucester Road area - and after my recent four night stay at Best Western Bolton's - it is by far my favorite! From the moment I arrived, to my departure, I was very pleased with my choice. I received a pleasant welcome on check in - professional staff, in a cheery, bright lobby. I booked a single for my self, and while the room was small, it was nicely decorated, and had every amenity I needed - modern bathroom, with shower stall - nice towels, nice crisp sheets, flat screen TV - free wifi -room was tastefully decorated in soothing neutral tones - even had a full size ironing board & iron!!! Although I would categorize this as a "budget" hotel - it felt much nicer than any I've stayed in the past. Of course, location is perfect - everything you need is half a block away on Earls Court Road - Boots, Starbucks, Caffe Nero, and a M&S Food shop on corner, lovely pubs, and the tube station. I also want to thank the staff for making me feel welcome and valued. I very much look forward to my next stay, and highly recommend this hotel.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Cityguy101, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis. I am very pleased to hear that we have met your expectations during your stay. On behalf of all our team I would like to thank you for very kind compliments for their service provided while you were with us. I have noted your comment about the rooms being small, and I would like to mention that since our hotel is located in an old style Victorian building all of our rooms are different sizes and layouts, if you feel that the room does not meet your expectations, always inform our reception team and depending from our availability we can always change your room or upgrade you if you would like to do so. Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact me directly as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front Office Manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Average at best for the price"

3
07/04/2017

Average hotel for high prices. The room was on the small side indeed. Air conditioning wasn't working and the room was very hot , even for late March. Windows had to be opened (all of a couple of inches) to allow some cooler air in. Bed is very uncomfortable. Tried to discuss/complain to staff the following morning, and still await a call back form management, despite emailing and calling since. Very poor.

"WTM London "

3
27/11/2016

The rooms are really small and can't sit on the toilet there is no room for your legs have a normal position. The staff was fantastic and the breakfast was very good. The only issue was the room size.

"A lovely stay in London"

5
09/11/2016

Best Western Boltons Hotel is a cosy small hotel in a very nice and quiet area of Kensington. The hotel is very clean and well-kept. The room is very small (11 square metres) but it was ok for us as we spent all days in the city centre. The room has a very comfortable bed, free wifi, table, plasma TV, hair dryer, safe, iron with an ironing board, bathroom with a shower, as well as a kettle to make tea or coffee. The room was cleaned every day and everything worked perfectly well. The stuff was friendly and there wasn´t a thing that we would mind about the hotel. Speaking of the location itself, if you are a "walker" you can walk to the city centre on foot and safe money for underground, which is very expensive. We prefered to walk on foot or take an UBER (which cost exactly the same amount of money as the undeground). Great value for money! We loved our stay in London. Hope to come back soon.

"Small but neat rooms"

4
05/11/2016

I assume that rooms of this size for this value are the norm in London. The hotel was basic and adequate, but also value for money. Four out of five stars for the cleanliness and location. Short walk to the tube system. Earls Court tube station is ideal on the West side of town for Heathrow and the various lines that run through for access to Piccadilly Circus, Buckingham Palace, etc, etc.

"Clean and tidy, but avoid the LG rooms like the plague."

3
01/11/2016

The location is not bad, but remember that Earls court is a bit of a way out of Central London, so you will have a number of extra stops on the tube to get here. But the hotel is close to Earls court tube, and there's a number of shops/pubs right on the doorstep. But the worst thing about this hotel is the basement rooms. The room we had was tiny, dark and with noisy aircon running. Would recommend anyone staying to ask for a room away from the basement. The room was barely big enough to fit a bed. Breakfast was very nice, and if it's included in the price of the room, would certainly cost 10 to 12 pounds extra in a local cafe. Would stay here again, but not in the same room.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear eurotripper_cph, I would like to thank you for spending your time and leaving us a good feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I have noted your comment about the room sizes, as our hotel is situated in an old Victorian style building, all of our rooms are different sizes and layouts, if you feel that the room which was assigned to you is too small, you can always inform our reception team, and depending from availability we are happy to relocate your room, or upgrade it if you would like to do so. I would like to thank you one more time for leaving us a feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price. Kind regards Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Bad impression with LG(basement) floor"

3
26/10/2016

Request in advance don't want room on LG floor(basement) because read many bad review about this. Then we got room on LG floor when check in! Room size is extremely small especially for 3 adults!!!, low ceiling, tiny separate shower, window with no view, no space to walk to bed one side between bed and working desk !! It is like a room for dwarf, also hear other guests upstairs walking above us whenever they walk in toom! the walkway to each room like a termite hive. I asked to change room and reception promise to change but have to be tomorrow. Next day we get the new room, surprised that how big different between both rooms. This new room located on G floor and it is much bigger, high ceiling, more space in bathtub, room and have street view. Amazing that both are the same rate, it would be worse if we don't change the room ..bed and pillow are poor quality and not comfort. No refrigerator, have air con, coffee, tea, safe deposit box. Have to say Housekeeping did a very good job in cleaning and prompt request. Reception staff lady who is most helpful named Helena but others ladies also chubby with glasses lady at breakfast room are all lack of service minded and not friendly at all. Breakfast is ok like full English breakfast style, if you book in advanced before midnight, price will be at 10 pounds. Btw, Be careful if you need coffee from coffee machine instead of normal hot coffee because you have to know how to use it yourself, lady staff there will ignore help you about making confused coffee machine. Hotel located just few walk from earl's court station and have some cafe around ex pret a manger, mark&spencer food, coop mini mart and boots are nearby.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Nararat B, I would like to thank you for spending your time and leaving us a good feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I would like to apologise for the inconvenience with the room allocation on your arrival date, we do work hard to accommodate everyone's needs and requests. I have noted your comment about the room sizes, as our hotel is situated in an old Victorian style building, all of our rooms are different sizes and layouts, if you feel that the room which was assigned to you is too small, you can always inform our reception team, and depending from availability we are happy to relocate your room, or upgrade it if you would like to do so. I am very happy to hear that request for changing your room was satisfied and you have enjoyed your stay in a new room. Guests who needs a refrigerator, we always offer to leave things in our breakfast room in the kitchen, and since our reception is here 24 hours, you can always access is at any time. I will pass the compliments for Helena, and she will be very grateful to hear that she made your stay feel comfortable and pleasant. I have also noted your comment about the breakfast room staff and confusion with a coffee machine. I will make sure this feedback is passed on to the restaurant manager, so we can work to improve our services. I would like to thank you one more time for leaving us a feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Excellent location "

4
21/10/2016

Very close to earls court tube. This is a good hotel for 1 person that is happy with a clean convenient room although very small. For me it was fine as I only needed a place to put my gear and sleep. Good price fir the middle of London. Make sure you ask for the back rooms as much quieter than the road side unless you close windows and use aircon.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear chrismamo, I would like to thank you for spending your time and leaving us a great feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I have noted your comment about the room sizes, as our hotel is situated in an old Victorian style building, all of our rooms are different sizes and layouts, if you feel that the room which was assigned to you is too small, you can always inform our reception team, and depending from availability we are happy to relocate your room, or upgrade it if you would like to do so. I would like to thank you one more time for leaving us a feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"A very pleasant and happy surprise."

5
19/10/2016

I have stayed at this hotel several times. It is a short walk to Earls Court Tube station and the Piccadilly, Circle and District lines. There is a good selection of pubs, small groceries and eating choices. It has an Odd Bins close and this is cheaper than home or duty free for spirits. The hotel is small and the rooms are tight. The rooms are modern and very well kept. The staff very friendly and helpful. It is a good choice.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear richardbV3544BV, I would like to thank you for spending your time and leaving us a great feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I have noted your comment about the room sizes, as our hotel is situated in an old Victorian style building, all of our rooms are different sizes and layouts, if you feel that the room which was assigned to you is too small, you can always inform our reception team, and depending from availability we are happy to relocate your room, or upgrade it if you would like to do so. Our team will be very pleased to hear that they were complimented by you. I would like to thank you one more time for leaving us a feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Meh"

3
18/10/2016

Price was ok but extremely compact rooms. Can't swing a cat in the breakfast room and everyone is waiting around for food and coffee. Can't blame the staff, they've just got no room to work with. There's better value for money in Earl's Court

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Nick T, I would like to thank you for spending your time and leaving a feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I would to apologise for any inconvenience caused during your stay, and not meeting your expectations. As our hotel is located in an old Victorian style hotel all of our rooms are different sizes and layouts, as well as our public areas. If the room, which was assigned to you does not meet your expectations, we are always happy to relocate your room, depending from availability we have, or upgrade if you would like to do so for a bigger one or different type. I would like to thank you one more time for leaving us a feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Won't be staying again "

1
11/10/2016

Not up to the standard I would expect from a hotel of this rating. The room I was given was tiny and poorly maintained - the flush on the toilet was broken off and the wiring for the lights was faulty (wouldn't switch on or off consistently). Added to this the fact that I could touch the entrance door to the room from the bed, and the street noise was clearly audible from the ground floor window, and this was altogether a highly unpleasant experience. Maybe I got the one bad room, or maybe they're all like this - I don't know, and I'm not going back to find out!!

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Gavin M, I would like to thank you for spending your time and leaving a feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I would like to apologise on behalf of our team that we have not met your expectations. I have noted your comment about the room size and amenities in it, as our hotel is situated in an old Victorian style building, all of our rooms are different sizes and layouts, if you feel that the room which was assigned to you is too small, you can always inform our reception team, and depending from availability we are happy to relocate your room, or upgrade it if you would like to do so. I would like to thank you and apologise one more time for leaving us a feedback and I hope you could give us a second chance to prove that every comment and feedback matters to us and we would welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Bad mattress and tiny rooms but quiet "

3
11/10/2016

The good: Situated on quiet road close to the underground and shops. Reasonable priced. The bad: Worn out mattress with springs poking into our backs. Exceptional small room (we even had the executive room). Shower water wasn't really hot. Bad wifi with little or no connectivity (3rd floor).

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Rune A, I would like to thank you for spending your time and leaving a feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I have noted your comment about the room sizes, as our hotel is situated in an old Victorian style building, all of our rooms are different sizes and layouts, if you feel that the room which was assigned to you is too small, you can always inform our reception team, and depending from availability we are happy to relocate your room, or upgrade it if you would like to do so. Our WiFi provider was recently changed and we can assure you that we do not experience any problems with connection anymore. I would like to thank you one more time for leaving us a feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Clean and convenient"

4
10/10/2016

I found this hotel reasonable price for a single person, in a very accessible area. The room was bright, clean and very comfortable bed. Staff were very friendly.The free wifi was easily accessible, and it was genuinely free. There were plenty of eating options in the vicinity.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Helen H, I would like to thank you for spending your time and leaving a great feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. Me and my team will be very happy to hear that we have met your expectations. I will make sure that compliments will be passed to all of our team, and they will be very pleased to hear that you have enjoyed your stay with us. I would like to thank you one more time for leaving us a great feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"10 day stay "

4
07/10/2016

Clean, nice bathrooms, friendly staff, excellent location. Grocery store, Starbucks, Landry mat restaurants, tube earls court are all with 5 min walk. Wifi great! Nice neighborhood. Please if you can visit The Bottlery restaurant right around the corner they have amazing food. Didn't have the breakfast here only because every morning we had to get up too early or slept in. One night the staff offered to order us a pizza because it was raining and we didn't want to go out to eat. We just told him what we wanted on the pizza and when the pizza arrived they sent him to our room to be delivered and we paid the guy directly. I would stay here again. It's only about a 10 min ride by the tube to get into the city center.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear renee p, I would like to thank you for spending your time and leaving a great feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. Me and my team will be very happy to hear that we have met your expectations. Since I haven't seen the name of the receptionist who helped you to order pizza, I will make sure that all male receptionists will receive the compliment from you. I would like to thank you one more time for leaving us a great feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Just about okay"

3
30/09/2016

The hotel is neat and well kept. It is modern. Our purpose was to shop unfortunately the nearest station was not connected directly to Oxford circus. Nonetheless the station is very near. Rooms are extremely small. Missed to review my booking well. The hotel misses a character as the people at the reception have an office behind the task are probably multi tasking and they appear very busy and occupied to engage and greet us.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Saswat M, I would like to thank you for spending your time and leaving a feedback about our hotel and staff on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I have noted your comment about the rooms being very small. As our hotel is situated in an old Victorian style building, all of our rooms are different sizes and layouts, if you feel that the room which was assigned to you is too small, you can always inform our reception team, and depending from availability we are happy to relocate your room, or upgrade it if you would like to do so. I would like to thank you about the comment about the customer care, and I can assure you, that we have addressed this issue to all of our staff members and had an extra training, to make sure that every guest feels welcome and happy. I would like to thank you one more time for leaving us a feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Clean place for the night. Good location. Small room."

3
25/09/2016

Was staying one night at London to meet a friend who was visiting the UK and went to a show near Covenant Garden. The hotel is just right around the corner from the tube station and it is in a very good location. Took me less than 5 min to walk to the Tube station in the evening. A lot of small restaurants and fast food shops on the street with the tube station. The staff was friendly when checking in. My room was very clean. A couple of things which was led to my average star score: my room was really small. I think it was a half what I am usually I am used to for a basic hotel room. I stay in London a lot and it was closer to the extreme end. However, everything was laid out fine. Plenty of storage space in the closet and there was an iron with a board laid out. Like others said, the elevator is really small as well. I think it can fit two large adults and that's about it. If you have large suitcases, you might need multiple trips up and down. Didn't stay for breakfast. However, there are a lot of options near the tube station for breakfast. If you walk further down from the station, there are some famous cafes for breakfast as well. Overall, I would stay again if the price is not too much (less 120 GBP) and if I wanted to be near the Kensington area of London.

"Ideal hotel"

4
24/09/2016

Stayed 6 nights at the Best Western Boltons Hotel in Earls Court. Chosen because when I am visiting London for a long stay, I like to be close to a tube station and also be on nice and easy link to Victoria Station for the Gatwick express. Ok Earls Court area won't win any beauty contest, but it plenty of restaurants and access to shops like Boots and M&S Food Hall etc. The hotel isn't the biggest, flashest, but it's in a great location for exploring. The rooms were ample, bathroom and shower a little small, but by all means manageable. Lovely tolietties and the Wifi worked very well. A nice touch was the kit kat in my room on arrival. Maybe could have been refreshed with bottles of water everyday, but that is a small downside. I was situated on 4th floor and while the lift is tiny (fits max of 3 people) it didn't break down and I've stayed in places that don't have one. The one thing I remember is the wonderful smell of breakfast cooking as you leave your room. Breakfast was the highlight for me and the additional cost of £12.50 is worth it. To say it's a small kitchen and dining area, the breakfast was of the highest quality and quality. The staff were friendly and helpful. Really good hotel outside the hussle and bussle of some of the more busier areas.

"Wonderful Hotel"

5
23/09/2016

We recently stayed 3 weeks at the Best Western Bolton Hotel in Earls Court. We chose this hotel because of the location to the tube, buses, restaurants and to central London. We were not disappointed. The room was small to American standards but it was clean, modern and comfortable. The staff was friendly and helpful. Would recommend it.

"Short perfect weekend stay"

4
23/09/2016

This hotel is ideally located for exploring London! Very very close to Earls Court tube station (but not close enough to disturb) with plenty of amenities close by. The room itself we had was on the first floor and perfectly adequate for a short stay. Clean, tidy and bathroom was very nice. We didn't opt for breakfast at the hotel as there was a lovely local pub around the corner ( The blackbird) which we found more reasonable and social. Only thing I would mention was reception staff could do with being more cheerful on arrival as the lady didn't seem in the least bit interested to be there. I guess everyone has an off day though, and this would def not affect my decision to stay here again in the future.

"Amazing Hotel, In The Richens Area Of London."

5
20/09/2016

This place was an absolute steal. We got a ripping deal off one of the daily deal sites in Australia, giving us 70% of a £400 a night room. The hotel was easily accessible from Earls Court Station with only a 5 minute walk required. Upon first impressions of the hotel, I was very impressed. Clean modern and a bit fancy, which is what you expect from the area. The check-In was a breeze and done within a few minutes. The lift is the size of a shoe-box and was a struggle to get 2 people with luggage in, but we made it fit as we were not walking up to the third floor. (A bigger lift wouldn't hurt guys) When we arrived in the room we were a bit disheartened as to the size of the room. We did expect a much larger room for the price but the bathroom and the amazing bed made up for it. The bed was honestly the most comfortable bed I've ever slept in my life. Also the pillows were to die for. Thanks guys for the best sleep of my trip. Big thumbs up. Wifi was also very quick and free. Would definitely return If I could afford to again.

"Rooms smaller than a box"

1
18/09/2016

Our room was smaller than a box. Literally if one person stood there another couldn't pass by. The only thing working for this was the location since its steps away from the Metro. Otherwise for the price of the rooms, this was not worth it. Seemed more like a low quality motel than a hotel. I would not recommend staying here at all.

"Small room, no area to sit and chat"

3
18/09/2016

Not the nicest area, this hotel is just somewhere to put your head down for the night. The double room was a double bed up against the wall on one side. No air conditioning which isn't a problem if you can open a window (which I couldn't in my room). My room was ground floor, front facing with full length window looking out onto the front entrance and steps (frequently used by smokers) so not very private.

"Pleasantly Surprised"

4
16/09/2016

We were pleasantly surprised this hotel. Thank goodness it had air conditioning... Especially with the recent heatwave London Experienced in the middle of September. Location is great within a 5 minute walking distance from Earls Court tube station. Many restaurants, pubs, corner grocery stores and take away right at the end of the street. The Staff was friendly and helpful. We had a queen room. Yes, it is alitttle tight but what London Hotel room isn't? The bed was very comfortable. Slept well for the 4 nights we were there. Bathroom was modern and very clean. We had breakfast one morning and was again pleasantly surprised. It was fresh and there was many choices. Overall Positives for this hotel is close proximity to the tube station, comfy bed, in room safe and air conditioning.

"Small room"

2
16/09/2016

Stayed here on a business trip, I booked a double room and it had less than a foot of space either side of the bed! The bed was uncomfortable and the shower/ toilet/ sink room was tiny! Free WiFi to get work done and a decent breakfast is the only reason I am giving this 2 out of 5! Would definitely not re book or recommend to anyone

"Good location, small room"

3
13/09/2016

This hotel is handy for Earls Court, being less than 5 minutes walk from the Underground. I had a single room which was small but OK for an overnight stay. The bathroom was small with a corner shower, the shower head hadn't been descaled for ages, the water shot in my eye and was rather tame. Bed a bit too soft, the wardrobe was a decent size and there was a nice big TV and aircon if you need it. There was a safe and tea making facilities. Unfortunately when I made a cuppa & put the milk in, it curdled. I'd just bought the milk myself so it was very odd. I tasted the milk, made a fresh cup and the same thing happened. I tasted the tea this time, it was a bit sour - I think something acidic like lemon had been used to descale it and had been left in there. I rinsed out the kettle a couple of times and then it was fine. I'm just glad there was nothing caustic in there! The plug then got stuck in the basin, the maintenance man fixed it and proceeded to tell me it was my fault as I should have known it didn't need to be pushed in fully! Reception was rather abrupt - I checked in and was allowed to leave a bag as it was too early to get in the room. When I returned the girl just looked at me as though I was a stranger. I didn't expect her to know my name but it felt like I was causing her work. Next day the staff were a bit friendlier. Breakfast was rather hit and miss, I had to share a table as the room was small, a lot of items kept running out so you had to wait for the bacon or bread or glasses..

"Great Location and Great Rooms"

5
10/09/2016

I stayed here with my mum for the weekend. The staff were helpful, particularly the lady who assisted with the breakfasts. The rooms were clean, big and bathroom was nice with fancy toiletries. There was a nespresso coffee machine in the room which was a nice touch. The breakfast was one of the best I have had in a hotel, you can't name one thing that wasn't there to eat! The location is excellent near to Earl's Court tube. Earl's Court is a good place to stay plenty of shops, pubs, bars and restaurants in your doorstep. I will definitely return to this hotel when I come back to London.

"#Mini break"

5
06/09/2016

Modern quant hotel...good breakfast variety and very friendly staff, ideal for short stay. Plenty of shops and restaurants nearby. Very close to knightsbridge and london underground within walking distance.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear mmmf290, I would like to thank you for spending your time and leaving a great feedback about our hotel and staff on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I am very happy to hear that we have met your expectations for your stay. I would like to thank you one more time for leaving us a great feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price for your stay with us. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Nice big room and great location"

5
05/09/2016

This hotel was clean and modern with loads of space which is rare. It's really close to Earls Court station and so easy to get places. There is a Marks and Spenser's on the corner and. Greggs for affordable eating and snacks. It felt safe and was a nice walk to the Natural History Museum. We stayed the previous two nights next door at the Lord Jim and this hotel was sooo much nicer. Great place to stay will sight seeing London.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Charis H, I would like to thank you for spending your time and leaving a great feedback about our hotel and staff on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I am very happy to hear that we have met your expectations for your stay. I would like to thank you one more time for leaving us a great feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price for your stay with us. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Good stay - staff very helpful"

4
29/08/2016

Stayed here for work purposes in London. Staff were very helpful. The first night I arrived after midnight as my flight was badly delayed. The night staff were friendly and helpful. Only complaint was I had to request to move room at 3am after no sleep due to something buzzing at about 3 minute intervals in my room. Searched high and low and turned everything off but no idea what it was. Moved to a room across the hall and that was much better. Breakfast was very well made and to a high standard. Great friendly service too from the staff. The cleaner I met a few times on my way up and down the stairs and he was most pleasant. I was told at check in that even though I had booked via a third party site that all purchases at the hotel such as breakfast etc would earn me Reward points. I presented my card at checkout for my extras and was told the opposite that I was unable to get these... staff obviously unclear on what is correct on that one. Overall however a good stay in a lovely location and I definitely would return! :)

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear LiquidMoon13, I would like to thank you for spending your time and leaving a great feedback about our hotel and staff on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I would like to thank you for your great feedback about our staff. They will be very pleased to hear that they were complimented by you, and i am very happy to hear that we have met your expectations for your stay. I would like to apologise for a misunderstanding about the BW points. Whenever the guest books a room via 3rd party company BW points are not issued. I will make sure to have an extra training about this issue. I would like to thank you one more time for leaving us a great feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price for your stay with us. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"London in 2 days"

5
27/08/2016

The hotel is perfectly located to catch a cab or the subway to any/all locations you would want to visit. Front desk personnel were very helpful calling for taxis, getting us reservations, and answering questions. Location is on a very safe, quiet street within walking distance of restaurants & pubs. Rooms small, but clean.....not in room except to sleep!

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear realucfan, I would like to thank you for spending your time and leaving a great feedback about our hotel and staff on Tripadvisor. I would like to thank you for your great feedback about our staff. They will be very pleased to hear that they were complimented by you, and i am very happy to hear that we have met your expectations for your stay. I have noted your comment about small rooms, I would like to mention, that since our hotel is located in an old Victorian style building, all of our rooms are different sizes and layouts. If you feel that room is smaller then you expected, please do not hesitate to inform our reception team, and if we have availability we can always offer you to change the room, or upgrade the room. I would like to thank you one more time for leaving us a great feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price for your stay with us. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Modern "

4
19/08/2016

Great hotel for a small stay, everything looked recently renovated, we stay and a small double room with bathroom in third floor with nice view to the street, stayed for one night, everyone was nice and polite specially in the breakfast. Nice comfortable bed, big tv , hair dryer, iron, everything we needed with a bathtub.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Joaonico, I would like to thank you for spending time and leaving a great feedback about our hotel and staff on Tripadvisor. It is a great platform for us to learn about our service, and make sure that we provide the best service we can. I would like to thank you for your great feedback about our staff. They will be very pleased to hear that they were complimented by you, and I am very happy to hear that we have met your expectations for your stay. I would like to thank you one more time for leaving us a great feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price for your stay with us. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Very good experience"

5
18/08/2016

Used for one night while on business. Lovely welcome from the lady at reception and the room was immaculate with all the facilities. Breakfast was amazing with all the cooked items plus smoked fish, hams and cheeses. Great value and location and would happy recommend to the solo traveler or larger groups

"Very nice indeed"

4
13/08/2016

The BW Boltons Hotel is a great choice. It is well placed for transport and restaurants. The rooms are spacious and well appointed. The staff are professional and very friendly. I would recommend this hotel to family and friends.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear dsl_falkirk, I would like to thank you for spending your time and leaving a great feedback about our hotel and staff on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I would like to thank you for your great feedback about our staff. They will be very pleased to hear that they were complimented by you, and i am very happy to hear that we have met your expectations for your stay. I would like to thank you one more time for leaving us a great feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price for your stay with us. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Great Location"

4
10/08/2016

I stayed in this hotel on an overnight break to London. The hotel is a 2 minute walk away from Earls Court underground station. The location was superb; just off Earls Court Road which has plenty of pubs & restaurants and shops (convenience). The hotel room was comfortable & had everything we needed; although the carpets & curtains could do with a good clean. The breakfast had plenty of choice and all staff were friendly & helpful. I would definitely stay in this location again.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear lynn29lfc, I would like to thank you for spending your time and leaving a great feedback about our hotel and staff on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I have noted your comment about the carpets and curtains being not up to standards, at the moment we are trying to maintain everything what we have from previous owners, and step by step we are trying to improve our interior and exterior. I would like to thank you one more time for leaving us a great feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price for your stay with us. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Nice hotel, close to public transport"

4
10/08/2016

This is a modern hotel, with good rooms in bright colors and American furniture in the rooms. The rooms are a little bit small, but that is very common in London. The breakfast area serves a classic English breakfast and you get all you need for a good start on the day. There is public transport within 500 meters with easy access to the rest of the city.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Jesper T, I would like to thank you for spending your time and leaving a great feedback about our hotel and staff on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I have noted your comment about the rooms being small, I would like to mentions, that our hotel is located in an old Victorian style building and all of our rooms are different sizes and layouts, if you feel that room does not meet your expectations, please do not hesitate to contact our reception team and depending from availability we would be able to show you different rooms, and allocate you if you would like to. I would like to thank you one more time for leaving us a great feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price for your stay with us. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Coze hipster area"

5
09/08/2016

This hotel is located in a cosy hipster area. There are supermarkets, a McDonalds, KFC and Burger King all within 3 minutes of walking distance. The main street with all the shops is right around the corner, so you'll be close while you won't hear the noise at night. The rooms in this hotel are great, the AC is super silent and works awesome. It quickly cooled the room ice cold on the years hottest day in London when I was there, and without any noise. This AC detail is always very important to me :P. Will book again!

"A mixed bag"

4
06/08/2016

The hotel is located very near the Earl's Court subway station and has several very good restaurants in the area. The room we had was beyond small, but we do not typically spend much time in our room, so it was ok for us. If you like a roomy space, then this will not work for you. Overall we found the area a bit dodgy and we would not stay in that area again.

"Perfect location and comfortable stay"

4
04/08/2016

Arrived when the temperature in London was 33 degrees. Welcomed by friendly staff and the room had excellent air conditioning (a must given the heat!) The room was clean and comfortable with everything I needed for my business trip. The bed and bedding were exceptional. Breakfast was delicious and again the staff in the breakfast room were very friendly. Thank you for making this an enjoyable stay.

"Good location and breakfast, sufficiently comfortable room, no AC or wifi"

3
03/08/2016

Pros: Good location near tube. Breakfast was very good (get a pot of hot chocolate). Room was small, even by European standards, but it was sufficiently comfortable. Friendly staff. Cons: the room had AC, but it didn't function. It was on and it tried putting out cool air, but couldn't--it needs to be repaired. I mentioned this to the front desk a few times, but to no avail. It was room 210--avoid if you can in the summer months. So I had to sleep with window open and blinds open to get just a bit of cool air in to take the edge of the heat off while sleeping. Helped a bit, but also let the light in at 5:30 every morning. Not good when jet lagged. In the end, the main reason for being at a hotel is to get some sleep. Didn't happen due to less than cool room and lots of early morning light. Of lesser importance, Wifi was out during my entire 6 day stay, although every day they did let me know they were working on it. I guess knowing that they were working on it was supposed to be of some consolation.

"Great location"

4
29/07/2016

Great staff and very good breakfast. Room was a bit small but expected. The lift was a challenge,very tiny and slow.Top location. Near station and buses. Plenty of restaurants you can walk to. It was only a ten minute walk to catch the big bus which takes you all around london.

"tourism visit in london"

2
24/07/2016

the room is narrow the special good stuff in the reception are Tony and pascal and italian lady i do not rememmber her name there is a spot light off in my room it is expensive hotel regarding to the service . the staff generally is good and not bad and helpfull i like them they work in conscious

"perfecter short stay"

5
20/07/2016

i stayed in a single room. hotel is quite small. location is good. just two min walk from Earl's Court tube station.room was small but clean and had a balcony. staff was friendly. breakfast is basic as in most London hotels for such price.

"The worst hotel. They caused me a financial loss"

1
20/07/2016

I stayed in the Boltons Hotel London just for 1 night. And that stay has been the worst experience in business trip in my life. The price for single room was too high 260 GBP per night. The room was small, without a window, but clean. The "nightmare" began when I was going to make check out. A reception guy charged me 269 instead of 260 GBP. When I found it out I asked to reimburse me 9 GBP. What whould a client-oriented hotel employee do in such a situation? He would settle down the matter in the way that would be the most convenient for the customer. But that reception guy (unfortunately I didn't ask his name) refused to cancel the wrong transaction, he preferred to make a new transaction of 260 GBP from my card and make a refund of 269 GBP that meant that 269 GBP were blocked on my card account for 14 days. Despite my request of cancellation of the wrong transaction he blocked 2 amounts on my card account. He was very rude and unpolite, he was shouting "Do not be so silly, it is not a problem, it happens!". So the manipulation with my card and non-authorised transactions caused me a financial loss because of the different exchange rates for payment and refund (my card in another currency not in GBP). I have aplied to the hotel with the claim, for 3 days I have been asking about compensation of the loss caused by the fault of the hotel employee. I have sent the statement of my account showing the loss to the hotel but the hotel management seems to not care about the inconvenience and the loss they have brought to me. Not client-oriented hotel.

"Wonderful Staff That Doesn't Know The Definition Of Air Conditioning"

3
18/07/2016

I really liked this hotel. Every person on the staff, from the front desk, to housekeeping, to the dining room, was extremely friendly, helpful, and courteous. The room, a single, was very clean, including the almost new bathroom. I know that the size of rooms and bathrooms in England can be on the smaller size, and this was no exception. Making it worse is my size, which is kind of big. I have no complaints about the size of the room. I survived and liked the cleanliness, and comfy mattress and pillow. What I'll never understand though, is how these great people can look you in the eye and tell you that, as advertised, these rooms are air conditioned. Some rooms may be, because I went to London with friends, and they stayed in rooms that were "Lower Ground", and they found their rooms air conditioned to the other extreme, very cold, and they had to turn the temp up a bit. Another buddy and I had separate rooms on the second floor, and the "air conditioning" was nonexistent. Nothing. I asked the to check it out over and over again, and over and over again I was told that everything was good, and that basically, I was nuts. I wasn't alone. As I said, my buddy was in the next room, and he had no AC. The two couples I saw who were screaming at the front-desk clerk about trying three rooms with no luck regarding air conditioning, also let me know it wasn't me. One positive was that the windows opened, so at night the air from outside was cooling. (I worried about a visit from pigeons though.) Again, I was told that I was wrong by the nicest people. They truly seemed to be interested in helping the customer in just about anything, well, except air conditioning. They did give me a fan to use for the duration of my stay, and because the July weather in London during my stay was relatively cool, that fan sufficed to let me be in the room, and to let me have a decent night's sleep. If you stay here during the summer, you are better off on the lower floors, especially the below ground floors that I was told were cool and comfortable. The neighborhood is very nice, it is very near the Earl's Court tube station, and there are food stores to purchase water and goodies. The breakfast buffet is adequate, and the staff in the dining room went out of their way to make eating there a very nice experience. I really like this hotel, so much so that i do not like the "three" rating I gave it. The hotel is above average, but my rating has to be what it is because it was the air conditioned hotel that really wasn't air conditioned. Oh well.

"Good room, very good breakfast!"

4
11/07/2016

My friend and I stayed on the 2nd floor in a twin room June 9th-14th. We had twin beds, the room was a fair size for an old European building with a nice bathroom. It wasn't huge but there was great closet space to put our stuff for our stay and also great that there was an in-room safe. Cleaning was decent and we had no issues at all with noise. You need to ask for face-cloths but after doing so, they were always in our room each day. The breakfast was very good with a lot of good variety and amazing freshly made espresso and cappuccino each day. The girl who works during the week is very sweet and helpful. Check in is a hard stop so if you arrive early you likely won't get in but can leave your luggage so you can go out and explore. The hotel wi-fi is spotty during times when everyone is in their rooms such as in the evening/morning hours. The hotel helped arrange transport to and from the airport as well by private car so that was good to not have to worry about. Overall, we had a good stay at a decent rate and I would recommend the hotel as well as return.

"Avoid the LG1 room (basement)"

1
09/07/2016

The lower ground room was so tiny with a terrible wifi connection that practically didn't work. I booked two nights and I had to check out after a night and got a refund for the second day. The next room had a little boy that did not sleep until late in the morning and I had to stay awake as I practically could not sleep. cleaning could be better, I spent the night with a spider in the room.I wanted another room the next day and I was told there were no available rooms so I checked out. That tiny room should be used as a storage or given at a discount to whoever insist on sleeping In it after viewing it.

"Good breakfast service in a small hotel"

3
01/07/2016

I stayed here two weeks ago for work. It is conveniently located within a short walk from Earl's Court tube station (Piccadilly, Central, District), and there are loads of similar hotels on the same road. The room is a bit small, but understandable as I assume converted from old Victorian terraces. The breakfast service was very good, with attentive staff and fresh food.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Shen_1986, I would like to thank you for spending some of your time and leaving great feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I would like to thank you on behave of our staff for complimenting everyone, and I am very pleased to hear that we have met your expectations. I have noted your comment about the room sizes, I would like to mention that since our hotel is located in an old building all of our rooms are different sizes and layouts, if you feel that room which was assigned for you does not meet your expectations, you can always inform our reception team and depending from availability we are always happy to relocate your room or upgrade you for a different type of room. I would like to thank you one more time for leaving us a great feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price for your stay with us and breakfast always will be complimentary. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"An expensive hotel for little comfort"

2
30/06/2016

I was rather disappointed by my stay at the Best Western Boltons Hotel in London which, in my opinion, was clearly NOT the best hotel. I don't know if the hotel was expensive because it's London, but it was definitely more expensive than the 5-star hotels I usually go to be it in China, Europe and USA. Not only was the price high, the room - which was on the "ground floor" was also very tiny, especially the bathroom. The bed was also very small both in length and width which was an issue for a tall person for me. I was planning on having a good breakfast every morning, but after spending 10£ the first morning, I decided not to go again the following one. While this was a buffet, there was really nothing justifying the price. This may be considered standard or even cheap for London standards though. Lastly, the WiFi was absolutely terrible. t kept switching between my internet and their WiFi which was definitely not convenient. I also had to ask for a new password every single day. The staff, however, were quite friendly and helpful! Unless you have money to spend, I would not necessarily want to recommend this hotel, but it may be a cheap one in that area. I would not be able to tell.

"Positively surprised"

4
30/06/2016

We all know London's hotel offer is not the best the world as the rate you normally pay is higher than the level of the product and service you get, but in this case, both service and facilities were very nice. I was assigned a room in the basement which sounded strange when I was told about it upon arrival. Very quiet room and comfortable. Only "negative" thing is that due to my height, fitting under the shower was quite difficult as the bathroom had a vaulted ceiling. Staff was very friendly and helpfull. Locationwise, the subway station (Earls Court) is only 2 minutes walk from the hotel which makes it very convenient if you want to visit the city's main attractions. Definitelly a place I will consider for my next trips to London

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear EduIgle, I would like to thank you for spending some of your time and leaving great feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I would like to thank you on behave of our staff for complimenting everyone, and I am very pleased to hear that we have met your expectations. I have noted your comment about the room sizes, I would like to mention that since our hotel is located in an old building all of our rooms are different sizes and layouts, if you feel that room which was assigned for you does not meet your expectations, you can always inform our reception team and depending from availability we are always happy to relocate your room or upgrade you for a different type of room. If you already have your favourite room with us, when you make your reservation please inform our reception team so we can always allocate you to the same room, so you would feel comfortable and welcome. I would like to thank you one more time for leaving us a great feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price for your stay with us. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Unbeatable location"

4
22/06/2016

We stayed here just for one night, I wish we had been able to stay longer! The staff were all very friendly and welcoming. The room was comfortable (family room - 1 double and 1 single), roomy, a little dark and no view, but you're probably not staying here to spend all your time in the room! We found the room quite hot - the heated towel rail was on in the bathroom and it was a sauna in there - but someone came very quickly to turn it off and it cooled down enough to be comfortable. The location is fabulous, a very short walk to Earls Court tube station on the Piccadilly line, which has step-free options (very handy when you have suitcases) and is a short ride to Heathrow and Central London. I will definitely be back next time I'm in London!

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Sarah J, I would like to thank you for spending some of your time and leaving great feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I would like to thank you on behave of our staff for complimenting everyone, and I am very pleased to hear that we have met your expectations. If you are planning to return to our hotel and you liked the room you stayed in, please do not hesitate to inform our reception team as we can always allocate you in your favourit room, so you feel comfortable. I would like to thank you one more time for leaving us a great feedback and I hope to welcome you back soon, when next time in London. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price for your stay with us. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Spring in London"

4
15/06/2016

We stayed in room 207 which wasn't as comfortable as our room at a BW in Paris. The lighting is poor, lacked electrical outlets and the shower head spray was not up to par. The room in general was not up to American standards but we were comfortable and adjusted to the lack of luxuries we are accustomed to. The staff was friendly and we especially impressed with Louie G. He was funny and engaged in conversation with you and was very helpful. He is a genuine person and an asset to the property. Monica who cleaned our room was very gracious and left us special flavored tea bags and took care of our room nicely. The hotel is in an excellent location, 1 block from the tube station, pharmacies, currency exchange businesses, restaurants etc... The tube station was Earls Court, a very convenient station for connecting to other lines. We would consider staying at this location again. Cathy

"This place is a trap"

2
12/06/2016

I booked a single room at the Best Western (basically because of the four stars). I received a room on the lower floor...very small and clearly not worth for a four star hotel. The furniture has seen better days and it all feels very old. The table really can not be used...very hard for a tall person to put the legs and knees under the table...completely useless. The Wifi is pretty slow, but usable but not very satisfying. The bed is very soft and uncomfortable for a tall person (besides the fact that the bed is very short). The overall experience is very poor...also the rooms are very clairaudient. Avoid this place...

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear YET01, I would like to thank you for spending some of your time and leaving great feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. I would like to apologise that we haven't lived up to your expectations. Our hotel is based in old building and all of our rooms are different layouts and sizes, if you feel that the room which was assigned to you in not meeting your expectations, please do not hesitate to inform our reception team and depending from availability we will be happy to show you some other rooms. Our hotel was recently taken over by new owners and we are refurbishing our hotel step by step which includes updating furniture and mattresses. Our matrasses are UK standard 90cm x 190cm. I would like to thank you one more time for leaving us a feedback and I hope to welcome you back soon,when next time in London, so you would be able to see the improvements we are making to make sure all of our guests feels comfortable and satisfied. If you are planning to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price for your stay with us. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Definitely not a 4 star stay"

2
09/06/2016

Along with 5 other friends we had booked 3 nights stay as we were attending the Chelsea Flower Show. The rooms that we were allocated were on what was described as the lower ground floor but which is actually the basement. One of the rooms was so small that you couldn't actually unpack as there was only a single wardrobe. The wall next to the window was infested with ants and the 2 occupants had to get moved on the second day. The lift is tiny just enough room for 2 and the corridors were narrow and often we were restricted by housekeeping staff with laundry bags etc. The breakfast room is small but the girls that were on duty there were very helpful and cheery. One of the receptionists was extremely rude and would benefit from a "customer care" course. We definitely would not return as it was not what we expected for the amount we paid

"Comfortable and convenient"

5
09/06/2016

This is my third summer vacation staying for a week at a time at the Boltons. The rooms are small which is typical for hotels in the Old Victorian row houses in Earles Court but they have been designed to include all the conveniences of a contempoRay hotel. Big plus it has an elevator and air conditioning. The location is do convenient to all that you will need. It's about a three minute walk from theThe Earles Court tube station to the Hotel which means you have access to all your favourite spots in London. Heathrow is on this line also so if your an international traveller this is very convenient access to Londons biggest airport. As you walk from Earles a Court Station you'll immediately notice that all the main service brands are right in the neighbourhood along with great little pubs and restaurants. As a comfort seeking traveller with a preference for a mid priced hotel, I couldn't ask for more.

"Fine People Throughout !!!"

5
26/05/2016

First of all, "the people throughout the hotel were the finest". And, the breakfast was superb ! The location couldn't get much better. The elevator was little, but essential. The room was a tad bit small, but very clean and well appointed. The FREE WiFi was in your room and worked well. Essentially, the Boltons was an excellent choice.

"Little gem in an excellent location"

4
25/05/2016

The hotel is in a quiet road just of the main road in Earls Court so very close to the tube station, shops and places to eat. Our twin room was on the lower ground, the room was rather small but had everything needed as was fine for the one night, it was spotlessly clean. The staff we very friendly and helpful, with a phone call once settled into the room to check if we needed anything further. When I mentioned the room size when we checked out the receptionist showed me some of the other rooms which were unoccupied at the time which were bigger. We had booked through a hotel agency I got the feeling that if you book direct with the hotel you get the better rooms.

"Great location near Earl's Court station"

2
24/05/2016

The hotel has been recently renovated and in nice condition. Apart from the fact that there is a noticeable draft from the window even in mid-May. Considering the bed is next to the window during window this would be very uncomfortable. And unsurprisingly even when you consider this is the country that invented the steam engine getting hot water from shower takes ages. Single room is very small. For example opening a normal suitcase is possible in only one place and there it blocks either bathroom or hallway door. The bed is also very small. I am 180 cm (5 feet 11 inches) and I doubt that anybody taller than me could sleep in it. Loaning a plug adaptor costs more than a new adaptor from a shop. Sadly I found this out when checking out. The info folder tells about the possibility of a lending one and need for a deposit but not that there is a fee for it. Neither did the front desk person lending me the unit. I personally think that not telling prices for services that could be free (I have loaned many things in hotels for no payment including adaptors) is either sign of incompetence or dishonesty. Others, of course, may disagree.

"Good hotel"

4
20/05/2016

Good location, only 5 minutes walk to subway station. Impressive on the breakfast, staffs are friendly, rooms are clean but too small, elevator only fits two people without luggage and no fridge in room.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Andes C, I would like to thank you for spending some of your time and leaving great feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and see where we could improve more so all of our guests feels welcome. Our staff will be very thankful and happy to hear that they were complimented by you. I have noted your comment about the room sizes and not having a fridge in the room, I would like to mention that our hotel is located in an old building and all of our rooms are different sizes and layouts, if you feel that rooms is small, you can always inform our reception team, and based on availability we would be happy to show you more options and change your room. Since we do not have a fridge in the room, we are always happy to keep all products which needs to be refrigerated in our breakfast room, our reception is open 24 hours, so you can always get your food or medication anytime. I would like to thank you one more time for leaving us a great feedback. I hope to welcome you back soon, when next time in London. If you are planing to book a room with us again, please do not hesitate to contact us directly, as we can always offer you a better price for your stay with us. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Excellent location and good value for money"

5
16/05/2016

Safe clean and friendly..some of the rooms are quite small, normal for this type of London hotel, but the prices are lowwe than other areas...but its a few steps from Earls Court tube which is rhe gateway to everywhere.

BWTheBoltonsLondon, Front Office Manager at Best Western Boltons Hotel London Kensington, responded to this review
Dear Ann W, Thank you very much for your feedback about our hotel on Tripadvisor. It is very valuable tool for us to learn from our mistakes and see which areas needs be worked on more, so all of our guests enjoy they stay with us. Our staff will be so happy to hear that they complimented by you, it is also great to know that work we do for the guests are appreciated. I have noted your comment about rooms being small, I would like to mention that our hotel is located in an old building and all of our rooms are different sizes and layouts, if you feel that the room which was assigned to you is too small, you can always inform our reception team and depending from our availability we would be happy to show you more options and change your room. I would like to thank you one more time your taking your time and leaving a great feedback about our hotel. If you are planing to return to London, please do not hesitate to contact us directly as we can always offer you a better price with us. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"great stay"

4
13/05/2016

*hotel is just renovated, they're still painting the reception. *Very helpful en friendly staff *room was good,small but okay, not much closet space. * I read from an other review about slamming doors and he was right, the doors slam very hard when they close *breakfast was basic but good *great wifi *close to the underground

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear liesbeth3011, Thank you for taking your time and leaving a great feedback about our hotel on Tripadvisor. It is a great platform for us to learn about our mistakes and make sure we are working on every issue guests had during they stay, so next time they enjoy it much more. Our staff will be very thankful and happy to hear that they were complimented by you. I noted your comment about the door slamming very hard, I would like to mention that we are working on this issue and our maintenance team is informed about it, so none of the guests has to experience this issue again, also I would like to apologies for any inconvenience cause during your stay while our reception area was being painted. I would like to thank you one more time for leaving a feedback about our hotel. I hope to welcome you back when next time in London. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Did what it said on tin"

4
05/05/2016

Great little hotel just of the main high street in Earl's Court. 10 mins on tube to west end & across the road from a couple of great pubs ( delicious puds) rooms clean & quiet , not huge but we were only sleeping there so didn't matter. Perfect for Kensington museums & Earl's Court. Worth the £98 we paid for a Saturday night & will visit again

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear RachMound, Thank you for taking your time and leaving a great feedback about us on Tripadvisor. It is a great learning tool for us to see what we can do better for our guests and avoid any future mistakes. Our staff will be very happy to hear that you have enjoyed your stay. I have noted your comment about hotel room being not very big, I would like to mention that our hotel is located in an old building, so all of our rooms are different sizes and layouts. If you feel that rooms are too small, you can always ask reception team to show you different room depending on our availability and we would be happy to change the room for you. I would like to thank you one more time for leaving a feedback about us. Next time when you will be planing to return to London, please do not hesitate to contact us directly to book a room, as we can always offer you a better price. Hope to welcome you back soon. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Good short break hotel in London"

4
03/05/2016

Good location very close to Earls Court tube station on quiet side road off Earls Court Road. Clean and quiet. Bedroom a good size for this type of London hotel,comfortable bed, bathroom clean and large enough. Good buffet breakfast. Pleasant and helpful staff.

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear margben, Thank you for taking time and leaving a feedback about us on Tripadvisor. It is a very valuable platform for us to learn from our mistakes and make sure we provide great customer service to everyone who is staying with us. Our staff is going to be very pleased to hear that they were complimented by you. We work hard to make sure that every guest feels comfortable and welcome while staying with us. I would like to thank you one more time for your feedback. If you are coming back to London, please do not hesitate to contact us directly, as we can always offer you a better price for your stay. Hope to welcome you back when next time in London. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Quiet back street Hotel"

4
02/05/2016

Don't let the fact that this Hotel is off the beaten track fool you. It has quality accommodations and is literally 5 minutes walk (or less) from Earl's Court Tube Station. This gives great access to Central London. Walking distance to the Olympia for Conferences. Only gripe: daily renewal of Internet access at front desk.

"Very good hotel in Earls Court"

5
28/04/2016

Great stay at the BW Boltons Hotel in London. Very nice hotel and friendly staff. The Hotel is in a good location in Earls Court. Outside steps where being replaced when i arrived but workmen where very helpful and friendly.

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear Wolfgang G, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. I would like to thank you for taking time and leaving us great feedback, the staff will be very pleased to hear that they were complimented by you. If you are planning to come back to London again, please do not hesitate to contact us directly as we can always offer you a better price. I would like to thank you one more time for your feedback and I hope to welcome you again at our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Small"

2
25/04/2016

This is not a 4 star hotel. Rooms are very small. Bathroom is small. Restaurant is limited and also small. Limited seating. Buffet breakfast they brought out little portions at a time. So, always running out of food with people waiting. After a day of sightseeing going back to hotel finding no clean towels. Bedroom wasn't serviced until 5 pm. Location good not far from Earl Court train. Internet slow. Staff friendly. Beds very comfortable.

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear Luana H, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. Our hotel is located in an old building so every room is different size and layout. If you feel that room is not big enough we can always show you more rooms if we have availability or upgrade you to a different room. Usually if guest has special request for the room to be serviced early morning we always make sure housekeeping team gets the message, otherwise stayover rooms are cleaned only after departed rooms are ready. If you know that you will be back early in the afternoon, you can always inform us and ask your room to be cleaned first thing in the morning when you leave for the day. I have noted your message about breakfast being served in small portions, I have passed the message to the Restaurant Manager and she is working on this issue. I would like to thank you one more time for your feedback and I hope to welcome you again at our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Good standard clean hotel"

4
25/04/2016

Pleasant rooms, that have obviously had a refit recently. The staff were very friendly and it has easy access to all amenities. The Wifi has a strong signal.. There is a small reception area and I believe a bar a t the back

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear BillCRochdale, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. I would like to thank you for taking time and leaving us great feedback, the staff will be very pleased to hear that they were complimented by you. If you are planning to come back to London again, please do not hesitate to contact us directly as we can always offer you a better price. I would like to thank you one more time for your feedback and I hope to welcome you again at our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Small hotel with small rooms!"

3
22/04/2016

Although the hotel is located close to the Earls court tube station in a good street, it does have a coupe of negatives in that the rooms are incredibly small and the doors to guest rooms are heavy and bang alot when they are closed! If I were to stay again, I would definitely request a room on an upper level and facing the street, where the windows tend to be larger and the rooms lighter.

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear SazB14, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. Our hotel is located in an old building and all of our rooms are different sizes, if you were assigned the rooms which looks too small, please do not hesitate to inform our reception team as we can always show you more rooms if we have availability that day. I have noted your comment about the doors banging loudly why closing, I have informed our maintenance department and we are working on this issue. I would like to thank you one more time for your feedback and I hope to welcome you again at our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Best location, lovely staff, comfy room"

5
13/04/2016

Helpful staff which are always there for you 24 hours. Daily clean room with high security and awesome hotel breakfasts I have ever had! Just 2 minutes on foot from the busy tube station. Good for people who love walking since it takes just a short walk to the central of London.

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear kwunmanus, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. I would like to thank you for taking time and leaving us great feedback, the staff will be very pleased to hear that they were complimented by you. If you are planning to come back to London again, please do not hesitate to contact us directly as we can always offer you a better price. I would like to thank you one more time for your feedback and I hope to welcome you again at our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Never heard so many doors slam in all my life."

3
13/04/2016

Bang Bang Bang. I've never heard so many doors bang in all my life. I actually laughed at this. If I didn't laugh I would have cried. The rooms in this hotel are small and pokey. Maybe it could be London, but very cramped. Hallways are narrow. The cleaners leave there laundry bags in the hallway during the day whilst they service the rooms. I don't know, but overall I felt like we were staying in a shoe box. Everyday you have to get a new wifi password from the front desk which is also annoying.

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear j0hn3939, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. I would like to apologise for any inconvenience caused during your stay. Our hotel is located in an old building and all of our rooms are different sizes and layouts. If you feel that room which was assigned to you is not what you have expected, you can always inform our reception team and if there is an availability we would be happy to show you different rooms and allocate you in the room you prefer. I have seen your comment about our passwords being changed every 24h, but I would like to inform you, that at the moment we are working on different ways to log in to the wifi easier. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"room size is good enought."

5
13/04/2016

The rooms are really nice and clean, perfect for long stay you can fell there like in home. Wonderful staff, very helpful. Location of the hotel good also. Next to Earls court underground station (around 2 min walk).

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear Gosia S, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. I would like to thank you for your feedback and the team will be very happy to hear that they were complimented by you. Our reception team is always there to help. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"The cleaning was under par"

2
11/04/2016

Small rooms and the cleaning was not that good. The location is good - close to Earl's Court Underground. A lot of noise in the room as well as blinking detectors in the ceiling - not good for the sleep.

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear Jesper J, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. I would like to apologies that we haven't met your expectations during your stay. Our hotel is located in an old building and all of our rooms are different layout and sizes, if you feel that room is not big enough, you can always inform our reception team and if we have availability we can always offer you to change the room. I also noticed your comment about the cleanliness of the rooms, I would like to say that our housekeeping staff is informed about issues and they are taking extra care before giving rooms for guests. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Lovely hotel but poor service"

3
11/04/2016

Unfortunately, central reservations had accidentally cancelled our booking and so this needed to be reinstated upon arrival. The staff left me to do this myself and they were very unfriendly in general. Otherwise, lovely room, great breakfast.

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear alayne-ireland, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. I would like to apologies for any inconvenience caused during your check in time. I would like to assure you, that everyone at our reception, had extra training about situations like this, and I can say that this is not going to happen again. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"I like this place very much"

4
09/04/2016

I have stayed in many hotels and I like this one. It can be expensive depending in which days you choose to stay because of variable room rates, but it is a friendly clean hotel and very conveniently placed. The staff are very pleasant and helpful. Very nice breakfast and coffee is good. It is not a fancy place, the rooms are not very big, but big enough. I have been back (business) many times. They have excellent free broadband.The shower /toilet is clean and works well.

"Emma"

5
28/03/2016

Perfect hotel, wonderful stuff. Great location! Next to earls court station ( picadilly lane and district line). Everything what you need you can find in this hotel. Rooms are clean and nice. For sure i will come back.

"The Suberb place to stay in London!"

5
20/03/2016

This little hotel has a convenient location just a few minutes from the center of London.. The hotel locates on a peaceful street and right on the neighborhood of a underground station. You can feel a great atmosphere and hospitality from the crew of hotel and the breakfast buffet is delicious and multifaceted. The rooms are very clean and the Wi-Fi works fine and fast all aroud the hotel. Just 10+ for this hotel and its´ crew!!

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear tapaninurminen, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. I would like to thank you for your feedback and the team will be very happy to hear that they were complimented by you. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Celebration"

3
19/03/2016

This was for a family of five the bedroom for the kids was great in the basement but great room very pleased. However, our room was not kept to up to standard not. Bothered that the room was also in the basement it was very untidy sheets and hair on them torn the walls scrubbed needs painting so a bit of TLC is needed location is great. So disappointed that as a western it lets it down.

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear josi L, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. I would like to apologise for any inconvenience caused during your stay at our hotel. Our hotel is located in an old building so all of our rooms are different sizes and layouts. Also I would like mention that at the moment we are working step by step to upgrade our rooms to a standard that our guests feels comfortable and welcome. Any time you feel that the room doesn't meet your expectations, please inform our reception staff, if we do have availability we can always accommodate you in a different room. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Short stay"

4
13/03/2016

Very friendly and helpful staff. Nice room, even if it was in the attic. Very clean and well presented. Bathroom small but everything necessary was there and worked. Nice breakfast with food constantly replenished and helpful staff. No bar or lounge.

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear J.p. C, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. I am happy to hear that you enjoyed your stay at our hotel. Our hotel is located in an old building so all of our rooms are different sizes and layouts, if you feel that the room is not meeting your expectations, do not hesitate to ask our reception team to show you different room, and they will be happy to do so, depending on availability we have during that day. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"First Experience with a London Hotel"

3
12/03/2016

This hotel was in older, converted buildings and the room was smaller than I expected. We required two beds and there were two beds: a queen and a single bed, with a desk and desk chair, wardrobe and two small bedside tables and a suitcase stand. There was almost no room to walk around. The bathroom was small, but new fixtures. The beds were not very comfortable for me. This is my first London hotel chosen for more reasonable rates, so this may be standard for this price range. The towels were very nice. Did not pay to eat breakfast here. Internet was adequate, but needed a new code daily. The location was easily accessible to Earl's Court Tube Station and the trip from Heathrow was very easy. There were a few restaurants in the area around the tube station, but we were mostly out in other places. I found it difficult to know what hotel to chose that didn't cost an arm and leg that was close to the tube and this fit that bill. I di not want to pay a lot more for a hotel room and this worked well for our stay.

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear Lisa A, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. I am happy to hear that you enjoyed your stay at our hotel. As you mentioned in your comment, our hotel is located in an older building, so all the rooms sizes and layouts are different. We were just recently taken over by new owners, and all the feedback we get from the guest we know where we can improve our services. At this point one of the main things are to make sure that all the mattresses are changed and comfortable for our guests. Also if you feel that the room doesn't meet your expectations, you can always ask our reception to show you something different depending on availability we have at that moment. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"One of the best"

5
11/03/2016

If you like Best Westerns and your going to London you wont do any better than this hotel. Great Location, great staff I really enjoyed our stay here. It is within easy reach of everywhere by tube and is only about a 100m from the tube station.

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear Chris S, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. I am happy to hear that you enjoyed your stay at our hotel. Our staff is going to be very happy to hear that they were complimented by you. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Great overall experience"

5
10/03/2016

This hotel is greatly located as others have mentioned. The interior is great, modern. The room is nicely furnished, has all necessary things, safe working etc. The best part is the breakfast: rich, wide variety of cold and hot food, nicely prepped, high quality and with a cheerful English server. The other great part is the bathroom: very high quality, immaculate experience. The bedroom size is rather small, I stayed for 1 night as a single traveller, but would find it small for longer stays. Funny but they have a special, call them directly and get 10% off, tried, works.

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear budapest4, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. I am happy to hear that you enjoyed your stay at our hotel. Our hotel is located in an old building and all of our rooms are different sizes and layouts. If you feel that the rooms if not what you have expected you can always ask our reception team to show you other rooms, so we can make sure that you enjoy your stay. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Recommended "

4
05/03/2016

3 night stay was perfect, good sized room, quiet and well thought out, and appreciated being able to open the window, good breakfast, lovely staff, very short walk to tube and Piccadilly line and so reasonable I shall return. We wanted to leave the staff a tip but there was no box at reception.

BWTheBoltonsLondon, Front Office Manager at BEST WESTERN The Boltons, responded to this review
Dear Stel R, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. I am happy to hear that you enjoyed your stay at our hotel. You can always leave a tip to a staff personally. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Ieva Birstonaite-Chanda Front office manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Needs an overall!"

3
04/03/2016

I stayed for one night as over in London for work. Even though the hotel was quite empty, and even the staff aknowledged that, I was given a room the size of a shoebox. Nevertheless it was cheerfully furnished , however the carpet was badly stained which made me wary about being barefooted and the net curtains pretty dirty. The bathroom was tiny but had all the necessary bits , though it was impossible to wash ones face as the design of the tall arched tap did not allow for a face to be washed above the sink. The floor of the tiny bathroom also in serious need for a revamp!...The staff were friendly and accomodating but the breakfast a little too simple. I got the room on a special offer so a bit cheaper than usual price and it certainly would not be worth the full price. It did the job but lacks character.

"Loved it."

5
25/02/2016

Just checked out of the hotel. Me and my partner spent 3 nights here and although the rooms are small the service is fantastic. Our room was cleaned daily to a high standard. The dark haired receptionist was beyond helpful with anything we needed. (Sorry I can't remember her name) the blonde receptionist was a little grumpy but maybe it was from working night shifts. The breakfast was really nice with plenty of choice. Overall we had a fantastic time in London the hotel was close to everywhere we wanted to go. We will definitely be back.

"Great location"

4
21/02/2016

Fantastic location near Earls Court Tube with m and s Simply Food on the corner. I was given a good size room which looked recently refurbished, the bathroom was smashing. I didn't have breakfast at the hotel so can't comment on that but overall this was fine for a nights stay.

"A bit worn but definitely worth it"

4
18/02/2016

As others have noted, the hotel is a bit weatherbeaten (it reminds me of the sort of modest hotel my aunt would have stayed in when coming to London for a weekend from Poole for a few days of theatre). But for the price, everything is there (except for a minibar in the room) and the continental breakfast was well worth the 6,50 pounds. The location is perfect, a block from Earls Court Tube and the 74 Bus which runs between Marble Arch and Putney (going by Knightsbridge, the South Kensington Museums and Pimlico)

"SMALL ROOMS BUT GOOD LOCATION"

4
15/02/2016

This was just a 1 night stay, I did not even have breakfast. I can only comment on the reception and physical condition of the place. The location is excellent, less than 100 metres from Earls Court tube, with easy access to vast parts of London and plentiful local facilities. The reception staff were very helpful and efficient. The reception area was well looked after and reasonably sized to cope with a rush of check ins or outs. Everything in the bedroom was comfortable, to a good standard and well maintained. It was however way too small to have been adequate for a couple with luggage or for longer stays.

"Bijoux but brilliant!!"

5
10/02/2016

Great little hotel. Absolutely fantastic staff. The receptionist Ieva was exceptional, a credit to the hotel. Room was bijoux, but very clean, the bed was so comfy. It was in an ideal location. A 3 minute walk if that from the underground station. Great breakfast in the morning. Will use this as a base every time I come to London!!

BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review
Dear Bexxybritish, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedbacks on a daily basis. I'm happy to hear you had great stay, thank you for complimenting Ieva and all staff, they will be very happy to hear your kind words. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Laura Pankaite Operations manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Good price / quality"

3
01/02/2016

London is expensive, so a room with breakfast for 100€ a night is a pretty good deal. The room and hotel was fine, but the mattress was terrible. They obviously are making improvements to the place, but the bed that feels more like a hammock is not acceptable.

BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review
Dear Alex C, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedbacks on a daily basis. I'm happy to hear you found our hotel to be value for money you had paid, we review our rates on a daily basis to offer competitive prices for your guests. I have noted your comment about the bed mattress, as we took over the property recently we are looking for the ways how to improve it, some of the mattresses our priority. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Laura Pankaite Operations manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Great -Top"

5
20/01/2016

They arrange everything i need for me and for my both child. We stayed on family room and it was clean and everyone was very nice. The breakfast was very complete. The localization of the Hotel is perfect, because we have the underground and Bus stops right in the corner. Many stores and restaurants nearby.

BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review
Dear 817Ana, Thank you for sharing your experience with us on Tripadvisor. We review our feedbacks on a daily basis and its great tool for us to find out where we can improve our service and hotel. I'm happy to hear you had great stay and enjoyed hotels location, breakfast and found our family room ideal for your stay. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Laura Pankaite Operations manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Lovely hotel"

4
17/01/2016

Have stayed here twice now and it's a lovely little hotel located on a surprisingly quiet street just around the corner from Earl's Court. The rooms are very nice, clean and comfortable with a modern decor. Would definitely recommend.

BWTheBoltonsLondon, Operations manager at BEST WESTERN The Boltons, responded to this review
Dear SJKF89, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedbacks on a daily basis. I'm happy to hear you had great stay and it's always a pleasure to see guest returning to stay with us again. Thank you for your compliments and your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Laura Pankaite Operations manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Faultless Experiance"

5
10/01/2016

I would highly recommend this hotel to anyone staying in London. Great location being 2 minutes from the underground. Wonderful staff who really do care. Bedroom large enough and more than sufficient.

BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review
Dear Z9532BEmantinw, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedbacks on a daily basis. I'm happy to hear you had great stay, thank you for complimenting staff they will be very happy to hear your kind words. I would like to thank you one more time for your feedback and I hope to see you again in our hotel when next in London, please do not hesitate to contact us at any time. Kind regards, Laura Pankaite Operations manager BEST WESTERN The Boltons 19-21 Penywern Road Earl's Court London SW5 9TT

"Second visit: needs work, value diminished"

3
27/12/2015

We stayed two years ago and loved the place. But this autumn, duct tape on the carpet and broken tile made it feel shabby all over. We had also lucked out with a full bathtub in 2013, and I can tell you that the elbow-unfriendly glass shower cylinder is a pretty poor substitute. ASK if there is any room choice as you check in; the rooms are incredibly varied and bath v. shower, basement v. upstairs may make a huge difference in experience. Is the location divine? Yes. Was it clean and generally pleasant? Yes. (And would I stay again? Absolutely...if guaranteed a tub.) But it is interesting to see it's still being billed as a four-star hotel. It is not and has never been anything other than three-star; please don't pay more than that's worth to you. And it's a weak 3* assuming the flooring is still an issue. It currently offers nothing superior to the nearby Premier Inns.

BWTheBoltonsLondon, Front Office Team Member at BEST WESTERN The Boltons, responded to this review
Dear srs-seattle, Thank you for sharing your experience with us on Tripadvisor. We value every feedback we get from our guests, it is a great way to see where we can improve our service. I have noted your comment that our hotel feels a bit shabby. I would like to inform you that the hotel was recently taken over by new owners, and at the moment we are working towards all the issues, by maintaining our hotel step by step. Our hotel is situated in old building, and all rooms are unique sizes and layout. Most of the rooms at the lower ground floor are bigger then the higher floors. Also when the guests are making reservation we always advise to let us know what they would prefer to have in the room - shower or bath and also where they would like the room to be allocated - higher or lower floor, windows facing street or back side garden, and depending on availability we always try to fulfil all the requests. I would like to thank you once again for taking time and sharing your feedback with us. When next time you will be coming to London, please do not hesitate to contact us directly, as we can always offer you a good deal for your stay. And we hope we will welcome you soon at our hotel. Kind regards, Ieva Birstonaite-Chanda Front office team member BEST WESTERN The Boltons hotel 19-21 Penywern Road Earl's Court, London SW5 9TT

"Won't be back. Too Warm. Poor Customer Service. "

2
25/12/2015

I stayed here for just the one night and one was enough. The room was very small, not really an issue since I only really returned to the room to sleep. The main problem was the heat in the room. It was unbearable throughout the night. I played with the air conditioning controls but it didn't get any better. I tried to open the 2 windows but only one would open. When I complained to the front desk staff he admitted that the control in the room didn't have any affect on the cooling. He then said that he was new and didn't know how to fix it. After 10 minutes he called me back to say he had got it working. Finally, the room started to cool. It is simply not acceptable to have air conditioning controls in a room that suggest to the guest that they have control over the temperature in the room when the opposite is the case. There wasn't even a notice to inform guests to contact reception for cooling. I raised this with the front desk when I was checking out and all they offered was a discount the next time I booked. Unacceptable. I won't be back here or to any Best Western hotel in the future and Best Western have been removed from our approved list of hotel providers.

BWTheBoltonsLondon, Front Office Team Member at BEST WESTERN The Boltons, responded to this review
Dear HighStandardsBelfast, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to see where we could improve. I would like to apologise that we didn't exceeded expectation for your stay. Our air conditioning controls in the room is able just to increase or reduce heat or cool air, also it lets you switch air conditioning off. To change from heating to cooling main switch is in reception. We already spoke with our staff and made sure everyone is trained to use main control switch for air conditioning. I would like to apologise one more time that you didn't enjoy your stay at our hotel. I hope you will give us one more chance to prove that we listen to all the feedbacks and improving to make sure that our guests stay are pleasant. Kind regards, Ieva Birstonaite-Chanda Front office team member BEST WESTERN The Boltons hotel 19-21 Penywern Road Earl's Court, London SW5 9TT

"Did its job!"

4
22/12/2015

Arrived to the hotel 1 hour before the usual check in time, and politely got given the key to the room without to issues. Lady at the desk also gave us the wi-fi codes without us having to ask which was great,Very nice, standard room, and as reviews say, very small. The size of the room was never an issue, the room was only to sleep in and room was not a problem for the two of us. Very modern hotel with a powerful shower which was very easy to control and get the right temperature. Had TV in the room with standard channels which also worked fine. Only issue I had with our stay was that the heating/ air conditioning in our room did not work and it was a very hot sleep! However, for a one night stay it was bearable, if we stayed longer it would be something I would ask about to the employees who work there. The hotel also provided good telephone service, a few days before our stay we changed our room arrangement and they sorted it with no problem and free of charge. Location of the hotel is perfect, its situated in Earls Court which has lots of bars, pubs and restaurants nearby, at most a 2 minute walk, as well as Earls Court Station being 2 minute away and a Tesco only a 10 minute walk away. Would stay again as very convinient for our weekend away.

BWTheBoltonsLondon, Front Office Team Member at BEST WESTERN The Boltons, responded to this review
Dear katie96, Thank you for sharing your experience with us on Tripadvisor. It is very useful tool for us to hear a feedback from our guests and to know where we can improve our service. I am very delighted to hear that you enjoyed your stay at our hotel. I noted your comment about the heating/air conditioner. The mane control of it is in the rooms, but to change heating to air conditioning only our reception team has a possibility to do that. If you have any issues in your room, please do not hesitate to contact our front office team as we are here to help and make sure the guests experience the best while they are staying with us. One more time I would like to thank you for sharing your feedback with us. Next time you are back in London, I hope you will choose to stay with us again. Please do not hesitate to contact us directly as we can always offer a better deal. Kind regards, Ieva Birstonaite-Chanda Front office team member BEST WESTERN The Boltons hotel 19-21 Penywern Road Earl's Court, London SW5 9TT

"No frills"

3
20/12/2015

Had a 2-night stay here for my sister to explore London before our flight to somewhere else. Very good location, only a few minutes' walk to the right from Earl's Court tube station, which can be easily reached from Heathrow with the Piccadilly line. Very much a no-frills place; tiny lift, tiny room, tiny bathroom. There wasn't much space to stand after opening up two suitcases, the hairdryer gave out a burning smell and the complimentary wifi wasn't very reliable. But we knew we were going to be out most of the time anyway and had only wanted a place relatively near to the city area and without an exorbitant price tag so it worked just fine.

BWTheBoltonsLondon, Front Office Team Member at BEST WESTERN The Boltons, responded to this review
Dear Viviaaan, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve. I have noted a comment about room sizes being small. Our hotel is located in an old building at central London, all of our rooms are unique sizes and layouts. With a faulty hairdryer you should always contact reception so we can replace it and make sure that your stay at our hotel is pleasant. Wifi in the area of Earls Court is very low and it can not be upgraded for a higher in the whole area. But if the wifi doesn't work we always offer our guests to use computer at the lobby. I would like to thank you one more time for your feedback about us. Next time when you are in London, I hope you will consider to stay with us again. Please do not hesitate to contact us, as we can always offer a better deal. Kind regards, Ieva Birstonaite-Chanda Front office team member BEST WESTERN The Boltons hotel 19-21 Penywern Road Earl's Court, London SW5 9TT

"Good location .....but very small rooms"

3
11/12/2015

Stayed at The Boltons for two nights in mid November. On the negative side... The rooms (or at least our room) was probably the smallest hotel room we've ever stayed in London in the past 20 years! It was impossible to sit on the toilet and face forward without coming into contact with the extremely hot radiator/towel rail! The 'hot' breakfast was barely warm - an issue noted by previous guests. On the positive side... The hotel is short walk from Earls Court underground station. There are a number of restaurants, bars and pubs within walking distance. The hotel is very clean. The staff are friendly and extremely helpful. The room décor and appointment is very smart and modem There's free wifi. The acid test - would we stay here again....? Yes - but only with the guarantee of a room of sufficient size that it wouldn't inflict life threatening injuries on a swung cat.

BWTheBoltonsLondon, Front Office Team Member at BEST WESTERN The Boltons, responded to this review
Dear 20legend1, Thank you for sharing your experience with us on Tripadvisor. Your feedback is one of valuable tools for us to see where we could improve. I noted your comment about the rooms being small, I would like to say that since our hotel is located in very old building and all of our rooms are unique sizes. Our kitchen staff is working hard to make sure that breakfast which we serve would be hot and tasty and to provide that we did had a maintenance work carried out. If next time you are back in London, I hope you will choose to stay with us again. Please do not hesitate to contact us as we can offer you a better deal for your stay in our hotel. Kind regards, Ieva Birstonaite-Chanda Front office team member BEST WESTERN The Boltons hotel 19-21 Penywern Road Earl's Court, London SW5 9TT

"OK hotel, but had some issues"

3
04/12/2015

PROS: Well located, good front office staff and decent rooms. CONS: The air conditioning in the room doesn't work; no tv channels were working; one pillow had blood stains and another hair on it; internet was bad, even if using the internet cable provided on the desk. I give this hotel a 3.5 out of 5 stars.

BWTheBoltonsLondon, Front Office Team Member at BEST WESTERN The Boltons, responded to this review
Dear Marc9803, Thank you very much for sharing your experience with us on Tripadvisor. We value every feedback from our guests so we would know where we need to improve with our service. I would like to apologize that you didn't enjoyed your stay with us, I would like to inform you that TV issue during your stay was affecting all hotel, we did offered our guests to watch movies for free that day. Air conditioners are being fixed or replaced if needed. Our internet signal in Earls court area is very low because the whole area can not be upgraded for a faster internet speed, and when there is a lot of people using wifi at the same time in our hotel it does cut off time to time. I saw the comment about your pillow being dirty and some hair on it, we are making sure that our housekeepers pay more attention to details and cleanliness of the rooms, all the rooms are being double checked after service was carried out. Once again I would like to apologize that you didn't enjoy your stay at our hotel. But I hope next time when you are in London you will decide to give us a second chance and will choose to stay with us again. Please do not hesitate to contact us directly as we can always give a better deal for your stay. Kind regards, Ieva Birstonaite-Chanda Front office team member BEST WESTERN The Boltons hotel 19-21 Penywern Road Earl's Court, London SW5 9TT

"Motel-like, basement rooms, heating problems"

1
30/11/2015

It's one of those cheap motels located next to the train station, except that this comes with branding. I got a discounted rate, and was shown by room in the basement. If you're out to enjoy a good time in London, this would surely spoil the mood because it's got a motel vibe to it. Heating issues made the rooms intolerably cold during winter, with unresponsive staff who couldn't fix the issue within my 2-day stay.

BWTheBoltonsLondon, Front Office Team Member at BEST WESTERN The Boltons, responded to this review
Dear dorbetts, Thank you for sharing your experience with us on Tripadvisor. It is one valuable tool to read and see where we can improve with our service. I am sorry to hear you didn't enjoy your stay at our hotel. But I would like to make sure that all the heating problems are already solved and all of our staff is properly informed and trained how to solve problems with it. Our hotel has 56 rooms, we do have rooms in a lower ground floor, most of the time if we have rooms available and the guest is not happy to stay in the lower ground we make sure we offer a possibility to change the room, so the guests has the best experience we can offer. I would like to apologize one more time that you didn't enjoy your stay at our hotel. Next time when you are in London, I hope you will consider to give us a second chance and will stay with us. You can always contact us directly as we can offer a better deal for your stay. Kind regards, Ieva Birstonaite-Chanda Front office team member BEST WESTERN The Boltons hotel 19-21 Penywern Road Earl's Court, London SW5 9TT

"Ridiculous and unnecessary"

2
20/11/2015

After rejecting the first room offered as there was no natural light I was at first happy with the second room, which was clean and well presented. However it was impractical....... the wardrobe door opened onto the side of the desk rather than into the room, and the tea tray, which had an integrated base for the kettle, had to be placed on the floor in order to reach a power socket - and that meant either under the desk or where it was a trip hazard! The wifi was unreliable and slow - a particular irritation when I wanted to do some work. There is no restaurant in the hotel, but there is an 'in room dining' menu. This was bizarre. Firstly, the prices are misleading, as there is an additional £3 tray charge. However as there is no option other than to have the food in your room they should just integrate this with the prices. Having ordered, the food (a sandwich meal deal) took well over an hour to arrive and was delivered by a motorcycle courier to the bedroom!!! I was also surprised to have to pay him directly having given my credit card details at reception for 'extras' -pointless when there are no 'extras' to be had. To add insult to injury the crisps were missing from the 'deal' in the cardboard box! Breakfast on my first morning was a farce. The breakfast room was full of people waiting at just after 7am - and a harassed girl was trying to lay out the food around us. Strangely the hot food was on display under heat lamps, but without plates or serving utensils. It took until 7.30 before anyone got to be served and by then the hot food was cold and they still hadn't managed to find any butter/spread. I had to leave to get to the office before my tea had arrived. I didn't bother on the second morning (despite having paid for breakfast) and checked out early. Under no circumstances can this be considered a 4 star hotel. That said, the place is very clean and the staff are actually very nice and try to be helpful.

BWTheBoltonsLondon, Front Office Team member at BEST WESTERN The Boltons, responded to this review
Dear Zannek, Thank you for sharing your experience with us on Tripadvisor. Your feedback for us is one of valuable tools to understand the guest needs and see where we could improve. I would like to apologize that we didn't meet your expectations for your stay. Since our hotel is located in an old building sizes and allocation of the rooms are unique. We will make sure that tea trays are easier to use. I noted a comment about taking a card details from the guest on the time of arrival. This is for any extras (breakfast if it is not included, laundry service telephone calls, paid movies etc.) on the menus for our caterer is written that payment will be made to a Currier, also it is stated that any order made below £15 will be charged £3 as a delivery charge. The Currier who brings your food is supposed to present everything what you have ordered and take everything from the box and put it on your table, if you had any products missing you should have contacted reception so we could inform the caterer and make sure that everything is delivered to you and any other mistakes are avoided in the future. Our wifi in the area of Earls Court is slower, because the whole area cannot be upgraded for a faster internet. Sometimes when a lot of guests are using internet at the same time, the speed drops or it cuts off sometimes. Our guests are always welcome to use computer in a lobby if the wifi is not working properly. Problems with a breakfast is also been solved, the buffet with a heat lamps had a maintenance work carried out and we make sure that food we serve is hot. Also we have more staff to be more efficient during breakfast so everyone can enjoy it at their own pace. I would like to apologize one more time that we didn't live up to your expectations and I hope we will have a chance to make it up for the next time, please contact us directly for the discounted rate due to inconvenience caused. Kind regards, Ieva Birstonaite-Chanda Front office team member BEST WESTERN The Boltons hotel 19-21 Penywern Road Earl's Court, London SW5 9TT

"Nice hotel, nice location"

5
12/11/2015

The Bolton's was a very nice, clean hotel located beside Earl's Court a main London tube station making it very easy to travel around the city . It is less than a 15min tube ride to get to many of the main attractions in London. It is also situated in a very nice neighbourhood with many restaurants and shops if your not interested in going into downtown London.

BWTheBoltonsLondon, Front Office Team Member at BEST WESTERN The Boltons, responded to this review
Dear Rebecca W, Thank you very much for sharing your experience with us on Tripadvisor. We value every feedback we get from our guests, it is one of the tools we use to see where we can improve our service. I am happy to know that you enjoyed your stay at our hotel. When next time you will be back in London I hope you will consider staying at our hotel again. Please do not hesitate to contact us directly as we can offer a better deal. Once again, I would like to thank you for sharing your experience with us. Kind regards, Ieva Birstonaite-Chanda Front office team member BEST WESTERN The Boltons hotel 19-21 Penywern Road Earl's Court, London SW5 9TT

"A bit dingy"

3
11/11/2015

Its location is good but the rooms are small and pokey. If the price is right and you just want to put your head down then this could work for you. I wouldn't pay more than £60 personally. The front of house staff were friendly enough.

"Misleading Property Description, Lousy Hotel"

2
09/11/2015

I stayed recently at this hotel. They should be censured for false advertising. They have listed themselves as a four star hotel on all of the major distribution sites, and also on this site, but they are not. By their own admission they are a 3 star hotel. I would never have booked with them had I known they were actually a three star property. Second, they call themselves "The Boltons" implication being that they are near or in the Boltons. They are not. They are next door to the Earls Court Tube Station. The prices I paid for my room were 4-star room prices, not 3 star prices. And in truth, everything about the hotel was 3 star. My room was tiny. The double bed was jammed up against the wall on one side. With a suitcase on the suitcase rack in the small space between door and bed on the other side, it was not possible to open the door all the way. There is no fridge in the room or minibar. The TV was small. The internet service, though free, was of very poor quality--weak signal, slow, and many dropouts. Front desk "service" is non-existent. The bathroom was small and not functional…there was no counter space to speak of to put toiletries, so they either went on the loo lid or under the avant-garde round sink bowl. The quality of room cleaning was the only positive, as the cleaning staff did a pretty good job, though the room's general cleanliness was not perfect, this was more that some of the installations were less than pristine. Overall, for the money, the hotel was very poor value indeed. For the apparent dishonesty in their star rating, I see a deliberate attempt to mislead consumers. Avoid this place.

"Well Located"

3
08/11/2015

This hotel is well located on a quite street just round the corner from the tube and a host of restaurants, shops coffee houses. Good base for shopping trips. Other than that, the hotel is basic, clean and the staff friendly. I would not want to spent too much time in the hotel but good as a base and somewhere to crash in the evening.

"Stay Somewhere Else"

2
30/10/2015

The "shoebox" sized room was pricey, uncomfortable but surprisingly clean. The hotel's management non-caring attitude towards their guests and staff soured our stay at this particular property. Being locked out of our room late Friday night due to a faulty lock mechanism, the inexperienced staff member was unable to contact management to mutually rectify the situation. When finally addressed with the manager" Laura", three days later, she didn't seem to care responding "these things happen". 50% refund of a one night stay was painfully negotiated as compensation.......TOTALLY UNACCEPTABLE. Oh, forgot to mention, no ice machine or refrigerators in your room to keep your beverages cold. Do yourself a favour and stay somewhere else.

"Good hotel near Earl's Court"

4
29/10/2015

I stayed at the Best Western hotel for three nights and can't find much to complain about. The hotel is located in a lovely neighbourhood and very close to Earl's Court underground station. My room was quite small but very tidy. For only one person it was just right. For two guests it would have been a bit cramped. The breakfast was very tasty and the staff was really friendly and helpful. All in all, I can recommend staying at this hotel.

"Very good value in great position"

5
25/10/2015

Very clean, affordable and very near Earls Court station. Wifi worked, shower good, would definitely choose this hotel again. The room was small but it had everything required and the bed was comfortable. A good find and easy to get into central London.

BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review
Dear number-42, Thank you for your review of Best Western The Bolton's and for taking the time to recommend our Hotel on TripAdvisor. I am very pleased to read that you enjoyed your stay at our Hotel, I do hope we will have the opportunity to welcome you back at the hotel in the near future. Please do not hesitate to contact us at anytime for the future reservations and the best deals. Once again thank you for your kind words and recommendations. Kind regards, Laura Pankaite Operations manager BEST WESTERN The Boltons hotel 19-21 Penywern Road Earl's Court, London SW5 9TT

"Noisy room, brutal bed."

2
23/10/2015

We spent 2 nights in room LG16. The room was clean and the staff were friendly. The bed was HORRIBLE. It was brutally soft and was actually on an angle where my feet were higher than my head. This room is located directly under the lobby and the sounds of the wooden stool the receptionist uses woke me up several times as it slid across the tile floor. Further, as people were checking out early in the morning the sounds of them dragging their luggage on the floor also woke me up. Overpriced (though I guess that's the norm for London) and the bathroom was cramped.

"Not a good stay"

1
18/10/2015

Kept awake most of the night from street noise, single glazed windows with no catches. Carpets threadbare, room very small and generally this hotel is very tired. Very disappointed and would not stay here again

BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review
Dear John L, Thank you for taking the time to share your experience with us on Tripadvisor. We review all the feedback we get daily as it is very useful for me to hear what people are saying about their experience and how we can improve it. I do apologise that we did not live up your expectations. I would like to find out more details about your stay, if you can please send me an email with the dates of your stay and the room you have stayed in, I would recommend to choose the rooms in the back of the building facing the back garden to reduce noise from the street, even if we are located not in main street London is a noisy place itself. I would also like to offer you a discounter rate for the next stay, if you book directly with us, I hope you will give us a second chance to welcome you back once next time in London and I will make sure we will live up your expectations. Once again thank you for sharing your comments. Kind regards, Laura Pankaite Operations manager BEST WESTERN The Boltons hotel 19-21 Penywern Road Earl's Court, London SW5 9TT

"Moldy and Stained"

1
15/10/2015

Spent 4 nights here end of Sept. Should have moved after first night. Old, peeling paint, moldy bathroom, stained carpet, noisy. Heard car alarms and someone banging around in the trash all night. Horrible breakfast that came with the room. Front desk staff was not friendly at all. Such a small elevator two people and two suitcases didnt fit. Stay somewhere else! There are several within a block much better!

"Good position,friendly and helpful staff -rooms need refurbishing."

3
13/10/2015

We have stayed in Earl's Court many times previously because of it's central location.This boutique hotel offers a great location and friendly and helpful staff and a reasonable breakfast.However,the rooms(which are reasonably sized)do need some refurbishment.This in no way detracted from our stay here and we would look at staying again in the future if some room redecorating is carried out.200 metres to shops and restaurants,300 metres to the Underground.

"Great staff, poor facilities"

1
11/10/2015

The positives of the stay were the staff who, without exception were professional and courteous and the location which was central and easily accessible by both road and tube. Unfortunately these were the only positives as the facilities were beyond small. The only elevator was too small for even one normal sized adult with a small suitcase. The room which was £180.00 per night was sold as a double however the only way two people fitted in was if one stay on the bed whilst the other stood in the only free floor space which was at best 1m square. There was nowhere to store a suitcase. Although they provided a desk with a hairdryer there was no mirror, the only mirror outside of the bathroom was at the entrance.The bathroom was so small it was impossible to use the toilet with the door closed. The shower was a corner unit into which an adult could stand but not turn or bend!! The 'double bed' was about 3 inches from the outside wall on one side, consequently the only way to get out in the night was to climb over your sleeping partner or slither to the end of the bed!!! The bed was at least clean however the room walls were dirty and chipped and the carpet needed cleaning. The breakfast, included in the room rate was extremely poor both in quality and environment. the hot buffet was cold, only toaster broken although still used, needs to go back to Dualit as it is making warm bread not toast and room so cramped that people worked around each other like blocks on a rubic cube!! As there wasn't enough crockery diners had to wait whilst the staff hand washed the crockery in what was a very small and dirty kitchen. Overall this hotel was poor value and uncomfortable and should be avoided if at all possible. I would suggest Best Western spend some money on it as it is an extremely poor advertisement for the group.

"Extremely tight quarters and dirty carpet"

3
06/10/2015

I didn't have a bad experience overall at this property, but I have been to London many times, and I know lodgings are cramped, but at this hotel it's actually difficult to maneuver one large suitcase. The elevator only fits one person at a time. A purse and one or two shopping bags would work, but no more. It's that tight. The hallway also made it incredibly difficult for me to walk alongside my spinner luggage. The rooms are also very tight, and oddly shaped depending on the location on each floor. However the beds seemed clean and everything provided worked as it should. If you like your mattresses firm, then these beds are not for you. Not comfortable. Could someone have cleaned the carpet? It was stained everywhere. I doubt it was ever vacuumed while I was there, and I was there for several days. The best part was the bathroom, which was clearly upgraded compared to many other similar hotels I've stayed in. The sink however was hard to use because of the way the faucets were built in... so tasks like washing your face become a bit of a hassle. You'll make a mess. There isn't really any housekeeping staff past the afternoon hours, and the person who staffs the front desk has to run up and bring supplies if you need them. The full English breakfast was great and plentiful. Staff was very friendly. I think they really adjusted the breakfast service after all the negative reviews that came in over the past year, because I had a very pleasant experience. The tables accommodate couples, so this is not an easy place to eat at if you have a family. In fact I would not suggest this property at all if you have a family. Try to get a room on the top floor, so you can actually sleep at night. You'll still hear doors being slammed shut along the hallway, but almost all similar hotels have no soundproofing. MOST IMPORTANTLY: You won't be able to check in until 2pm. You won't get a room even if you show up at 1:30pm. It has to be 2pm. They're very strict about this and it's incredibly inconvenient when you've come off an early morning flight. Wifi is fine. Can be quite spotty at times, but it does the job for email and a few minutes on social media. Location is excellent. That whole area has restaurants and shops and grocery stores and the Earl's Court Underground, which is a two minute walk from the hotel.

"Brilliant stay"

5
05/10/2015

Great location. There was a good breakfast, the staff were friendly and helpful. Rooms were roomy enough (considering it's in London!) and clean. The location would be hard to beat as it's a three minute walk from Earls Court Tube Station, which has wheelchair access, and there are planty of food shops nearby. We have already recommended this hotel to friends.

BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review
Dear Jill, Thank you for your review of Best Western The Bolton's and for taking the time to recommend our Hotel on TripAdvisor. I am very pleased to read you enjoyed your stay at our Hotel, I do hope we will have the opportunity to welcome you back at the hotel in the near future. Please do not hesitate to contact us at anytime for the future reservations and the best deal. Once again thank you for your kind words and recommendations. Kind regards, Laura Pankaite Operations manager BEST WESTERN The Boltons hotel 19-21 Penywern Road Earl's Court, London SW5 9TT

"family vacation"

3
03/10/2015

The hotel location is very good--close to tube station and restaurants. The room was always clean. We were in a family room that was supposed to have a king-sized bed and a twin. The "king-sized" bed was a queen-sized bed which was fine except that it was uncomfortable as it sagged in the middle. We also had to ask everyday for hand towels. The bath towels were quite large which was nice. The bathroom cups were plastic disposable but we had to ask for new each day. The lobby really could use an update; even just new chairs would help.

"Good location tiny but comfortable room "

3
03/10/2015

I stayed for one night whilst in business in London. The hotel is ideally located for Earls Court Tube station. It was probably the smallest hotel room I have ever stayed in but then it was a single room. The room was very clean and had a fantastic bathroom with a great shower albeit about the size of your average wardrobe. The bed was very comfy and I slept well. Not bad for £84 given the location. Had a cracking meal in the pub opposite the station this I can recommend

BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review
Dear ADBury, Thank you for your review of Best Western The Bolton's and for taking the time to review our Hotel on TripAdvisor. I am very pleased that you enjoyed your stay at our hotel, we have the rooms with the different layouts and double rooms are much bigger then a single. I do hope we will have the opportunity to welcome you back at the hotel in the near future. Please do not hesitate to contact us at anytime for the future reservations and the best deal. Once again thank you for your comments. Kind regards, Laura Pankaite Operations manager BEST WESTERN The Boltons hotel 19-21 Penywern Road Earl's Court, London SW5 9TT

"Disappointed"

2
28/09/2015

The hotel is in a very good location. The tube station is just a short walk away. The breakfasts were good and there was lots of variety. I was disappointed with the room we stayed in. The size of the room should have been a single not a double. It was just too small for two people with luggage. The cleanliness was not as I had hoped. We booked this stay well in advance of our arrival and were committed to staying there when we arrived in London. I would not stay here again.

BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review
Dear 1188STARK, Thank you for taking the time to share your experience with us on Tripadvisor. We review all the feedback we get daily as it is very useful for me to hear what people are saying about their experience and how we can improve it. I would like to find out more details about your stay, if you can please send me an email with the dates of your stay and the room you have stayed in. I would also like to offer you a discounter rate for the next stay, if you book directly with us, I hope you will give us a second chance to welcome you back once next time in London and I will make sure we will live up your expectations. Once again thank you for sharing your comments. Kind regards, Laura Pankaite Operations manager BEST WESTERN The Boltons hotel 19-21 Penywern Road Earl's Court, London SW5 9TT

"Great Location, Poor Customer Service"

3
25/09/2015

Right I will start with the POSITIVE(s) and that is the location. The hotel is located just around the corner from Earls Court Tube Station and the surrounding area is littered with restaurants, pubs and shops. The hotel is clean! Now onto the NEGATIVE(s)...We booked the hotel via Best Western in July and the reason for the stay was to celebrate a Wedding Anniversary. I asked if the hotel could do anything and it was suggested a room upgrade or generally something nice. This was never adhered to or even mentioned. I had written proof of this and the receptionist wasn't bothered. As we walked up the stairs nearly everyone had brown tape on them due them being that threadbare. Our room was 205 and when we first entered I thought I had got the broom cupboard. The room was very small and that small we only had one bedside table as the bed was pushed up against the wall. The wardrobe door wouldn't open properly due to the main door mechanism. To walk around the remaining side of the bed you had to sidestep due to it being that close to the desk. When we went down for breakfast and were asked what room we where in I jokingly said, "The broom cupboard on the second floor" The girl then said, "That will be room 205 then!!" Breakfast is served in a very small room and the food is very cold and not much of a selection. After a call to Best Western we were moved to another room on our second night which was a lot bigger and we had no complaints with that room. The staff on reception are very ignorant, they never smile and never acknowledge people, they never even Thanked us as we left.