Best Western Plus Hacienda Hotel Old Town

We were assigned room 409, Bld. 4. The bed was horrible, like sleeping on a lumpy pillow. It was not like any of the other rooms that had one king bed. The group we were with had one king bed, also had a couch and chairs and much more room. We were in a room that seemed to be a last minute addition, Also, is very difficult for older folks to navigate.

Enjoyed the hacienda best western immensely Room was quaint, location was convenient, breakfast was plentiful and the staff helpful & friendly Hop on hop bus was located close making exploring the city great

Extremely disappointed. Room was in the old part, and was sad. Moldy grout, and the bed was horrible. The mattress was worn out and had deep indentations. The hot tub was barely warm. The free shuttle to the airport was completely booked to a group going to Coronado Island, so we had to take an Uber. Never again.

The team at the property went out of their way to provide a great stay for our hockey team. Clean and professional staff.

Room was outdated, front desk clerks were unfriendly and looked like they didn't want to be working, not one single staff showed any hospitality or acknowledgement, breakfast was mediocre but it was free, and staff just doing bare minimum. Only good thing about the hotel was the location as it was in-between SD Zoo and Sea World. Also I called to inform them of an item I left behind and I was told no left items were logged for my room and that housekeeping was already gone for the day and that someone would call me back the next day. I never received a call back so I assume the housekeeper just kept my belonging.

Stayed here for 1 night. Check-in was easy. Room was comfortable. No fan in shower unless I missed it. Breakfast was great and fresh. Biggest complaint was the dark parking garage. NEED BRIGHTER LIGHTS. The parking garage is a huge liability if someone gets hurt. Lack of brighter lighting is unacceptable..

We had an extremely disappointing stay at the best Western plus Hacienda hotel. The room was incredibly dirty for the premium price that we paid. Our two nights came out to an average of $450 a night. The floor and carpet were so incredibly dirty that our feet were completely black and filthy after walking from the shower to the bed. There were also spiders and other bugs in our room which made us uncomfortable with having our baby sleep there. The crib they provided us was damaged and dirty and looked like it had not been cleaned in forever. The rest of the bathroom as well as the kitchenette were also incredibly dirty and there was hair on the floors and walls. Also, the blanket had blood stains on it. We complained to the staff who said they thought our carpet had been steam cleaned two weeks ago which from the pic I uploaded in this review is impossible. They also promised us that the cleaning crew would be very thorough when they cleaned our room however this was obviously not true as the same dirt that was on the floor was still there when we came back to our room. Incredibly incredibly disappointed with our stay and will never stay at a Best Western again.

My family and I recently concluded a wonderful family reunion at the Best Western Plus Hacienda Hotel in Old Town San Diego, and I wanted to express our sincere appreciation to the outstanding staff who helped make it such a memorable event. Planning a reunion for a large group comes with plenty of moving parts, and from the very beginning, Troy Isaacs, Kelly Therkalsen, and Bailey Brazier were professional, responsive, and genuinely committed to making everything go smoothly. They were always available to answer questions, accommodate requests, and ensure our family felt welcomed throughout the entire process. A special thank you also goes to the banquet staff who served our Thursday evening dinner. They were friendly, attentive, and worked hard to make our event enjoyable for everyone. Their service was excellent, and they contributed greatly to the warm atmosphere of the evening. I had hoped to add to the banquet service charge in recognition of the exceptional service we received, but due to several last-minute family cancellations, our reunion budget changed unexpectedly. I hope this review serves as a small token of my sincere appreciation and gratitude for the outstanding job the entire team did. If you're planning a family reunion, group gathering, or simply looking for a great place to stay in Old Town San Diego, I highly recommend the Best Western Plus Hacienda Hotel. It's the people who truly make the difference, and this team exemplifies outstanding hospitality. Thank you again, Troy, Kelly, Bailey, and the entire banquet team, for helping our family create memories we'll cherish for years to come. Sincerely, John Cooney

Absolutely atrocious. I won't be back until the crew that was working there June 7th 2026 are fired. I was treated awful but everyone there speaking Spanish was greeted with a smile and friendliness and tons of conversation. I waited for 4hrs for the bell hop to bring my bags to my room. They gave me attitude the one time I went down to ask about my bags at the 2hr mark. Only for her to condesendingly tell me the bell hop was at the airport like I was supposed to know that information. The second time I went to check was at the 4hr mark only to be greeted by the bell hop. Who told me that the two ladies at the front desk said to leave the bags for maintenence whatever that means. Then I had to convince him to help me with the bags to my room. His attitude was somewhat kind but definitely not in the mood to help me. He helped carry the bags to the 1st floor but I'm staying on the second floor. I'm a 45yr old disabled veteran with multiple combat tours with more physical problems than you can shake a stick at. The condescending and rude way I was treated will not go unchecked. And I'll refuse to stay here again after this stay. I hope their hourly wage is worth more than my lifetime patronage.

This was a wonderful hotel! The location was unbeatable… Right in the area of old town, which has loads of restaurants, shops, and activities. The hotel restaurant was excellent and had one of the best hotel buffets ever! We enjoyed several meals overlooking the city and watching the sunset. Staff was incredibly attentive and delightful. Large rooms, great amenities and a beautiful setting! Highly recommend.

Lovely setting of multiple buildings overlooking Old Town & greater San Diego. It does need a serious refresh of the rooms, woodwork worn, dresser from the 70's, closet doors rattle & the bathroom, although clean needs a lot of attention: I would suggest making 2/3 of the baths walk in showers with simple tile. Staff friendly, attractive & professional. Plenty of parking & you can walk everywhere in Old Town.

Our stay at Best Western Plus Hacienda Hotel Old Town was extremely disappointing. From the moment we arrived, the front desk staff was rude and unprofessional. I politely asked if early check-in was possible, fully understanding that regular check-in wasn't until 4 PM. The front desk lady immediately said no and told me that none of the rooms were clean yet—even though it was already 1 PM. I explained that I understood regular check-in wasn't until 4 and was simply asking if any rooms happened to be available early. She then said they were fully booked, and I responded that was fine and that's why I had asked. Strangely, right after that, she said early check-in was actually possible for an extra $25, which completely contradicted what she had just told me. Things got worse when she noticed I had used my state government discount while booking through their website. She proceeded to question why I had that rate, saying it wasn't usually honored on weekends, even though the reservation had already been accepted and confirmed. She even asked if I was “actually on state business,” which was incredibly rude and inappropriate. As a government employee who travels often, I have stayed in many hotels and have never once been questioned like that. The biggest issue, however, was accessibility. My son has a broken leg and uses a wheelchair, and we were assigned a room that required climbing two separate staircases with absolutely no elevator access. This hotel is not accommodating for guests with mobility challenges, and the lack of ADA-friendly access was unacceptable. There was no realistic way for us to carry both my son and his wheelchair up and down stairs throughout our stay. The front desk staff showed no concern, offered no solution, and was completely unapologetic. We were left with no choice but to request a refund and book elsewhere. Thankfully, we stayed instead at Town and Country Resort just minutes away, where the staff was kind, professional, and the accommodations were clean, comfortable, and accessible. I would strongly recommend avoiding this hotel if you value good customer service, professionalism, or need ADA-friendly accommodations.

A shabby neglected and grubby place, Paper with what appears to be excrement pushed between steps to our room, stained bedding, shower doesn't work, walkways scattered with waste. What appears to be blood stains on a stair way to our room, Maintenance guy looks at our shower - says he can't fix it until tomorrow when we leave. Under new management I hear - what manager is there? Neglect is a better description. We're over 60 so they give us a room with no elevator access and leave us to heave our heavy bags up steep stone stair cases Nothing best about this place - best stay somewhere else.

Worst hotel stay ever. Unhelpful staff, poor atmosphere. Had to carry luggage up 2 flights of stairs with no offer of help. Room dirty and smelt. No hot water and no offer of solution. Bath didn't drain. Restaurant tables dirty and food poor. No management available of complaint.

We loved staying at the Hacienda old town so nearby the old historic part of San Diego where you can walk around and shop and dine! And we enjoyed the swimming pool and delicious breakfast

This stay was an absolute nightmare. My wife has an injured knee and they put us in a room that could only be accessed by multiple flights of stairs due to an inoperable elevator. The front desk was incredibly unhelpful and refused to move us or address the issue the next day. Stay far away from this location as they do not care about disabilities!

For the price look elsewhere,

Good location, bed and pillow ok. We are in our 70s with 2 large suitcases and on arrival we were placed in a room on a hill, the second floor with a broken elevator and offered no assistance, even after asking. The first room smelled and did not appear clean. We were placed in an adjacent room that did not smell and was marginally better. We had a non functional TV that took 3 calls to fix. The rooms are dark, dated and in need of a major update. The breakfast was ok - scrambled eggs were awful and coffee never hot. The breakfast attendant was the nicest person we encountered - smiling, friendly and helpful. On departure I asked the front desk for the general managers name and got push back and questioned. I often send an email to general managers with both good and critical feedback. That was a first - typically it's given to me without hesitation. This stay was overall disappointing.

I stayed at Hacienda Hotel – Best Western Old Town San Diego from February 18–20, 2026 in Room 627 while traveling for official duties. I serve in the United States Air Force and was in San Diego for work. At approximately 2:57 a.m., I woke up to a live bug crawling on my body in the bed. I removed it and confirmed it was still alive on the bedding. I later identified it as a bed bug after comparing it to verified reference images. I took photographs and secured the insect in a sealed ziplock bag. I immediately went to the front desk and physically brought the sealed bag containing the bug to staff. I was told the hotel was at full capacity and no alternate rooms were available. I was also informed housekeeping was not on duty and no one could inspect or address the issue at that time. Because I did not feel safe remaining in the room, I gathered my belongings and slept in my car for the rest of the night. I had a 7:00 a.m. meeting the next morning that I was unable to attend because I had no access to a shower or proper accommodations after being displaced from my room. In addition to the bed bug incident, my room had visible mold in the bathroom and a hole in the ceiling. I also observed stained towels. Several of my colleagues who were staying at this property reported similar concerns, including bugs, blood on sheets, and unsanitary conditions. The manager later claimed they conducted a heat treatment and “did not find anything,” despite the fact that I personally brought the insect to the front desk in a sealed bag and have photo documentation. I was also informed that another guest was checked into that same room afterward. Exposing other guests to these conditions is unacceptable. Since reporting this issue, I have been given the runaround and have not been provided accurate contact information for the General Manager when requested. I stand by integrity and professionalism. The lack of urgency, accountability, and transparency in response to a serious health concern was shocking. Travelers should be aware and carefully inspect their rooms. The conditions I experienced were unacceptable.

I normally would not stay at a Best Western, but the Hacienda in Old Town is very comfortable and within walking distance of a lot of great restaurants.

A hidden gem in San Diego! Central location, many dining options in walking distance. Hotel is quiet and quaint. Definitely not a cookie cutter property. Convenient parking and quick access to freeways. We will be back!

Thank you to all the staff at Hacienda San Diego. We started with Heidi and Ronell at guests services, when Ronell heard that we were part of a group he immediately offered us welcome goody bags, Heidi offered a really pleasant check in process and explained us the location of our rooms, she even offered us a latte and mocha, which is located at the front desk area, both were really nice, they answered our pore arrival questions. The room I was giving was great, a large King bed, a sofa, microwave, table for 2 ,refrigerator and in room safe was provided, so spacious and clean. Bathroom was very clean, and water pressure was perfect. Loved the pillows! The restaurant meals were phenomenal, we had a phenomenal dining experience evert day, thanks to Benjamin, Maria and Jose, they are very warm. The views at the restaurant are gorgeous, can't wait to come back.

We have really enjoyed staying here when in town over the last decade of visits. We have LOVED this hotel, even with the older furnishings, mattresses, and linens. This was the first mostly negative visit we have had. If my reservation is for 4 people, I want 4 towels, washcloths, and mugs in my room. I want towels at the pool, especially after I was the person to get out and to call and request them, but they never came. I want a coffee maker in my room that's not broken, especially if the lobby coffee machine is also inoperative. I want to plug in my CPAP by my bed without the outlet pulling out of the lamp outlet 😳. I especially want the party in the grill station, (a mere 24 feet from my door) to actually end at 10 when quiet time starts. I understand that your sales office sells that small space for parties over 8 ( there were more that 24 people there when my family came back from dinner), but we paid for our room to the tune in excess of $350 and we had little ones trying to sleep. Do better!

I never write reviews however this hotel went from a gem in heaven to the pits of hell in a blink of an eye. I use to come here all the time with my company for government work. Upon arrival we would receive a special package that came with our government premium. I understand things change which is understandable. But delivery is everything. Both managers that I spoke to were condescending and rude. I can remember the assistant's name but the General Manager Paula made it clear that the dollar is more of her concern than great customer service. I won't be back at this property and neither will my colleagues or employees. We book numerous rooms and hotel nights so our dollar will make a difference at another property

My team and I work for the US Navy Shipyard and have stayed at Best Western Hacienda San Diego for about 4 years now, we have experienced a very bad welcome service from the 2 new managers, we usually stay for 3 weeks and prepare our reservation at our DOD travel site, we are no longer receiving El Pres benefits because we are not paying the full per diem for San Diego, we cannot do anything about it because that was approved already, we don't see the full per diem at the time of preparing the reservation and getting our travel expenses approved.The manager has been rude with our team informing that we have to pay the full per diem to get El Pres, not very welcoming at all. We have shared the information to our team already and will consider another hotel.

Be prepared for old, used furniture, thin walls, i.e. you can hear your neighbor's child at 2:00 am after asking for a quiet room and having to replace your coffee maker. But a good Old Town location.

Location is close to airport, local attractions in Old Town San Diego, rooms are spacious, clean & quite. Hotel staff are friendly & helpful.

Excellent service, environment, nice and clean room Management team the best in San Diego. Miss Janice the greatest person I ever meet on my life.

I booked a couple of rooms here, and this is by far the worst place I've ever stayed. The only positive is the location, as it's conveniently situated in Old Town. However, nearly everything about the rooms felt outdated. To summarize the main issues I had (in no particular order) and excluding the subpar "breakfast": 1. TV had no sound, making it completely unusable. 2. Room key cards repeatedly stopped working, leaving us locked out multiple times. The worst instance was after dinner at the onsite Tequila restaurant. After walking down three flights of stairs (some areas have no elevators, which is not ADA compliant), we exited through a gate and had to re-enter another gated door about 15 feet away to get back into the hotel. At that point, the key stopped working entirely. We had to walk around the building, out to the Old Town street and into the main hotel entrance, just to have the key reprogrammed. Even then, it still didn't work. We had to make two more separate trips to the front desk to get replacement cards, and none of them worked either. 3. Woken up at 6:45 AM by loud noise from a garbage disposal truck, constant beeping and banging of bins right outside our room. 4. The hotel layout is confusing, both for parking and navigating the premises. Verbal and printed directions onsite were unclear. While trying to find the entrance to the onsite restaurant for 20 minutes walking up and down flights of stairs we ran into a French speaking guest who was frustrated trying to find the lobby, helped him eventually get there. He too expressed the hotel being confusing and said he was unbelievablly frustrated. 5. The bedroom had an old, rusty door facing a public parking lot, which made the room feel unsafe. The door opens outward, meaning anyone from the outside could potentially pull it open. Been finding bugs in room since checked in. 6. The property is not ADA compliant. Some members of my group are seniors and required elevator access, but there were no elevators available to reach their so-called "accessible" room. 7. The rooms felt dingy, old, and unsafe. Beds were uncomfortable, and overall, the space lacked any sense of cleanliness and comfort. I dreaded showing in the showers. 8. My significant other's elderly parent's room was left open by housekeeping. We noticed this when we got back for the day at 6:30pm. This is ridiculously inappropriate and unsafe!! This was the most upsetting and unsettling issue especially since public access points surround this hotel. While the front desk staff were courteous, that doesn't make up for the serious flaws we encountered: outdated and poorly maintained rooms, a noisy and unsafe environment, inaccessible facilities, and malfunctioning room keys that left seniors locked out and unable to navigate stairs to get help. If I could give this hotel zero stars, or even subtract stars from their hotel ratings, I would. I strongly urge others to avoid staying here to prevent the kind of disappointment my group and I experienced.

I like the concept of this hotel. I like the ambiance and the design of the property. It felt like an escape and fit in well with the surrounding neighborhood. The staff was very friendly. On the flip side, the room experience left a lot to be desired. The rooms are definitely in need of refurbishment. Here are some things I can recall about the room. First, appliance wise, I think most everything worked well. The A/C kept things cool. The refrigerator kept things cold. Structurally, the room was fine. Where things went south was the cleanliness and maintenance needed. On the tile floor, the grout was in crumbles. Black grout kept sticking to my feet and tracking everywhere. When I got in the room, I noticed the clock was off and the lamp didn't come on. I pulled the desk to check if they were plugged in, which they were. However, the top outlet seemed to have a short. I plugged it into the bottom outlet, and it worked fine. When I pushed the desk back, somewhere along the way, I went to check the black box on the wall. When I did, I placed my hand on the left side. I didn't realize it, but there was some kind of white goo on the left side of the black box that got on my hand. Not sure what it was, but went wash my hands. After I did that, I went to put a bottle of water I had in the refrigerator. After closing the refrigerator door, I saw something move out the corner of my eye. At first, I thought it was a roach. It went under the closet door. I opened the closet to try to get it, and then I saw that it was actually a house centipede. Those things look scary, but they aren't in the grand scheme of things. Anyone else that had a fear of bugs would have definitely freaked out. I tried to move it where I could get it out the door, but ended up just having to kill it. Something to note, while house centipedes are not harmful, they usually live in environments where there are other bugs for them to eat, so it potentially could be an indicator of a larger bug problem in that room/building. The tub was tricky to work. The pull on the faucet to turn the shower on was difficult at first. There was no way to just have the shower head come on. The closest I could get was water to come out the faucet and the shower head. The tub also didn't drain well (drained somewhat slowly). Aside from that, the room itself was just overall dated. It needs a little TLC and really a refurb. Getting to the room was another adventure. We were in the 500 building. Getting to the room with luggage was a challenge. We had to go to one elevator, take it to the plaza floor, to go across to another elevator to take to another floor. Then, once getting to the building with our rooms, there was no elevator to take you there. We had to drag our luggage up and down stairs to get to the room floor. In addition, on check out day, we had to drag the luggage up and down the same stairs, but one of the two elevators wasn't working, so we had to bring the luggage down even more stairs. All of this led to a poor experience. However, I did like the ambience of the hotel. I think with a good refurbishment and maintenance, I would really like this hotel. The atmosphere is special, but the user experience was not. The view from the room was nice.

Location is great, right in the middle of Old Town with easy walking access to restaurants, shops and the trolley. The landscaping is beautiful and offers a very ‘hacienda' type feel. Staff were very friendly and helpful. Our room was in need of renovation and didn't appear very clean. There was crumbling grout around the baseboards and the carpet hadn't been vacuumed. We found a sock, 2 contact lenses & rocks on the floor, the chairs & sofa didn't look clean. We also had trouble with on keycards not working several times.

The location is great in the center of Old Town San Diego and the pool was very nice. Beyond that there is not much to recommend this hotel. The rooms are old and worn and in immediate need of renovation. Like other guests we had constant problems with our key card. We were there a week and housekeeping was a mystery. We were told at the front desk that there was daily maid service unless we put out the “Do Not Disturb” sign. The third day we needed service so we got our things out of the way took down the sign but received no housekeeping. I called the desk and was told that we had to call a day ahead if we wanted housekeeping. Even when we received housekeeping services they failed to do things like replenish the toilet paper and Kleenex requiring us to call. Our room was not vacuumed once in the entire week we were there. The hotel is NOT a good place for anyone with mobility issues. It is built on a hillside and comprises about 8 different buildings on various levels requiring long walks to multiple elevators just to be greeted by more steps to climb. We also never received a receipt from the hotel and had to get it off the Best Western website. We will not be staying there again.

Phone broken, didnt fix, coffee pot broken, key cards didnt work, wouldnt give me a reciept at check out. Still dont have one. Had to get a fan for room. Horrible hotel

I redeemed this room for points, so I'm not sure if this affected my stay at all however it was far from ideal. The room was outdated and I've stayed at this hotel many times before. There is no more free breakfast although that is advertised on the website. For basic sleeping purposes, it was adequate. Great location and nice pool. However, the problem was the housekeeping staff in the morning not only came in when I told them we were still here, but complained loudly outside of our room and pushed the cart around until we finally left and sighing. It was just unprofessional, but it certainly made a relaxing morning not relaxing at all.

Our room really needed an update. Just because it was in Old Town, the room should not be historically old. $425 plus taxes on a Wednesday is crazy for this old room with old amenities.

I booked five rooms for one week for my co-workers to stay here during our company summit. Unfortunately, it did not turn out to be a pleasant stay. The first issue was the rooms seemed very musky and damp. One of my co-workers has allergies and she had a strong reaction to this. This was not a game changer but then we ran into bigger issues. There were repeated room key failures. One of my co-workers had to have his room key reset seven times throughout the week due to repeated malfunctions. This caused significant inconvenience and reflects a concerning level of disorganization. Again, this was not a deal breaker but then things got much worse. There was an incorrect damage charge. When one of them checked into his room, he reported that the television in his room was not working. Two separate maintenance staff members inspected and documented the issue during his stay. Despite this, he was charged $450 after checkout for the pre-existing damage. This charge is both inappropriate and unacceptable and was never agreed on by him. Then on Thursday night at 11:00 PM, a front desk staff member entered his room without knocking, startling him and his roommate. The staff member claimed the room was marked as vacant, which again points to serious internal miscommunication and procedural lapses. These incidents are deeply concerning, especially given the nature of our corporate booking. I went to Corporate because the hotel itself did not seem to care about anything regarding customer satisfaction or feedback. When I shared all of these concerns and asked for a refund for the $450 television charge, they denied the refund and said that it was agreed upon during the person's check out process. Which is absolutely false. I was expecting more compassion considering the television was broken upon arrival and that they entered the room without knocking. I would not recommend staying here. I felt it was important to share this information.

The character of this hotel fits right in with its location above Old Town. The rooms were furnished in keeping with the Mexican vibe, and were also very comfortable, and everything worked as it should. This was the nicest hotel I stayed at on a 10 day trip to California.

The only positive that I can say about this Holtel is the location. Literally a 1/2 block from Old Town. However, the room we were in was dingy, lacked cleaning, fixtures very outdated and lighting was dim. My researched had found that it was a 3.5 star, after staying here it's a 1 star.

This hotel is very old. The grounds are beautiful but the rooms are very, very outdated!!! I had two important maintenance issues….door not working each time I went in and out and a heat lamp metal feature in shower that literally was half falling off the ceiling which scared me while I was in the shower. I would not recommend the restaurant which will cost you $12.99 for a buffet. It sounds good but food looked unappealing and not tasty. I only took a couple bites of what I had. My sister and I walked to Barrio Donas for latte and donut the next day and it was wonderful! I'm a 76 yr old Grandma….I did love watching fireworks from my corner view room!

The BW Hacienda is charming with gorgeous views. The flowers were beautiful and it seemed like a little paradise after a long day. The staff are so kind, and really went out of their way to make my trip with my son fantastic. The complementary shuttle was extremely convenient to getting in and out from the airport. And the shuttle drivers have been so helpful. We did opt to pay for the breakfast at the Tequila Factory 2 days, out of 5, and looking back I think I would have booked it more days. The old town trolley tour stop 1 church away, along with all the great shops and restaurants. The pool looks clean, and everyone respected the pool hours so we were not kept up late. It was worth it for the view from our private balcony. Not all rooms have this, but we were in the upper floors of building 5. Love, love, LOVE! This will be my San Diego place from now on.

When we travel, we stay exclusively at Best Western Hotels, and this one was the worst we have ever experienced. The bed was actually broken, and creaked every time we moved. It had a hole in the mattress. We asked to change rooms and were not accommodated. The carpet was so dirty our socks actually turned black. The tile floor was sticky and dirty. It is an old property that has had no renovations since it's inception. I don't recommend staying here.

Tried to book shuttle from airport by email,24 hours before,but no response. Can't check in while 4pm. Went for breakfast. Worst American breakfast ever.As we had not slept for 24hours they managed to find us a room at 1.00pm.We had a nap and woke to find a room not fit for habitation. Broken lights,Tired dirty bathroom,shower head minging,tatty furniture. Was only in SD for a short time,so couldn't really change. Booked airport shuttle for 730am for morning flight,only to find when we turned up that shuttle only goes on the hour. Had to get an Uber. Would recommend you stay elsewhere.

Usually we stay on the beach, but we decided to switch things up this trip and stay in Old Town. We were pleased with the great location, the very kind front desk and breakfast staff, and the pretty grounds. We loved how warm the pool was and the beautiful views. However, our room had MANY issues. We thought about seeing if we could switch, but our kids were tired and we'd already unloaded all of our stuff and we had full days planned and didn't have time for the hassle at that point. We experienced the following issues: -SUPER dirty room on arrival. The last guests' literal meal was still on the floor! The room had not been vacuumed. There was corn everywhere! I'd hoped it would be remedied after our first night, but they STILL didn't clean it up. Housekeeping was 0/10 rating for us. I would tell folks to steer clear of this hotel just due to that. I can get past a lot of other things like dated rooms if they're clean, but for the price, this was extremely unacceptable. -There were broken blinds in our room. The AC didn't function properly, and the hot water in the tub/shower was also broken! -don't bother using the internet. We ended up using the data on our phones, because the hotel's WiFi was sooo slow -not just one, but TWO of the ice machines near our room were broken. We had to walk quite a ways to find one that was functional. -the breakfast is pretty standard for what you typically get for free at a hotel. While the staff was nice, we felt the selections and value for having to pay an additional cost for breakfast was lacking. Given our experience, for future visits we will be going back to our “old reliable” hotel where we normally stay.

Staff is friendly and very helpful rooms are clean beds are comfortable had everything right on property we will be staying here again next time we are in San Diego my daughter and son in law are picking about the hotel the stay in and they said they would and will stay here again

First and foremost I just want to say how much we loved our breakfast at this hotel, the restaurant really does do yummy food. Our room was great, with a cold fridge and coffee machine. The room was clean, and very comfortable with great views over San Diego Old Town. A good location for travelling around and about with the Trolley close by. A very pretty hotel located 3 mins walk from restaurants in the Old Town. We were really happy that we decided to stay in this hotel and location. Oh and If you are flying in our out of San Diego, they also do an airport pick up. Thank you for a fab stay at the start of our 3 week trip down through The Baja.

My biggest objection is that the facility sits next to some of the cleanest, freshest air in America, yet the only choice for getting access to that air is to keep the door open. I do not understand why the windows would be sealed. The guest's choice--stay shut in the room with stale air, or leave the window open. Pluses: excellent location and well managed staff. Otherwise, the owners/staff have done a good job restoring an older facility.

I had the most wonderful and comfortable stay! The staff was super friendly and helpful. I definitely recommend staying there—there's just so much rich history to explore. It's an excellent place for families, with fun activities for all ages!

Really unique, beautiful and expansive property! The location was perfect for our stay although my kids were unsettled by the haunted house (Whaley House) situated almost next door. Luckily our room was facing the other direction. Admittedly, the reviews on here kinda made me second think my decision but I was happy I kept my reservation. The room itself was clean and sufficient for what we needed, and I was happy that I had no problems finding a parking spot in the garage. There was minor noise in the morning from the renovation work going on but I knew from the reviews - and we had to start our day early anyway. The free coffee in the lobby was nice! Great stay overall!

What a neat hotel. Large, vaulted ceilinged rooms. They are a tad dated but their size easily makes up for this. Service was off the chart fo us. Awesome! Cheery and friendly. It's near the old town and you feel very safe and secure here. Laundry, gym, and pool was all good.

I had to change a reservation because of a tour I was participating in, called the hotel directly to do so. I stayed for the two nights I had changed to and things were fine, but was then charged an additional two nights as a "no-show" because the hotel failed to cancel the initial, incorrect, reservation(s). When I called to inform them I was charged for nights I did not stay there, the front desk person "Janie?" said it was my fault and refused to let me speak to a manager, telling me she was in a meeting. When I asked to please have the manager call me, "Janie" hung up on me. I was polite throughout, and not sure why she was so rude back. I ended up calling Best Western who took my info and will notify me of their findings. As I chose this hotel upon recommendation of the tour company, I will make sure to let them know of my experience so that they can choose a different hotel to recommend with their tours. What a horrible ending to what was a great trip.

Horrible customer service. They had chance to correct an issue and completely refused. When advised it would result in a negative review their response was oh well you. If I had any further issues, call 1800. Not doing that. Once I return to the office will check Hoovers for CEO email

The bedding was so comfortable I didn't want to get up in the morning. The grounds are very nicely done, parking was easy, view from my room was great. The location was fantastic. And the food very good. This is a busy location and I did have to wait in line to get checked in. If on an upper floor make sure you learn which elevator is closest to your parking and which floor to exit on to get to your room to avoid stairs.

Great location and outstanding, friendly staff. Overall a good value but may not be for everyone due to how spread out everything is. If you have any handicaps, it could be an issue. Otherwise, very nice and we would definitely stay there again.

This is a nice clean hotel with lots of rooms. It is an old hotel. There is no continental breakfast, although there is free coffee. There is a restaurant onsite with a decent breakfast. The rooms are older but the beds were comfy. The one major downfall for this hotel are the stairs!!!! Lots of stairs!!!! From our room to the lobby was 68 stairs. Side note, great view of the sunset. Aside from all that it's a clean hotel that is a short walk to food and fun.

We always stay here whenever in San Diego. It has been our favorite place for over 25 years. We also celebrated our 50th anniversary with a party in the Las Palmas room in 2018 and plan to do the same for our 60th in two years. We cannot praise this hotel enough. And the Tequila Factory Restaurant is an added treat on the property. Love the food and margaritas.

The Hacienda suits our needs very well. We travel to San Diego one time per year and stay for a week, and we have stayed at the Hacienda for about the last 20-years. The Hacienda is an aging property which means the rooms are nicely spacious, but does contribute to some maintenance problems. The room heating/cooling units drip water on the carpet, and one might inadvertently soak their socks by stepping in it. Don't use the elevator to the roof -- you may not get back out. Like the property, we are aging, so we'd really like more safety, e.g. grab bars to help us in and out of the shower. Perhaps a larger shower safety mat. We have learned that The Hacienda will assist us in many ways. We can have as much or as little house keeping as we think we need. We can have as much coffee as we want. Bottle water, facial tissue, etc. are readily available at the front desk if you've missed the housekeeper. The plan is to visit again next year.

If I could give this hotel 0 star I would. The room was disgusting. The tub had mold and was chipped badly. When I picked up a towel, a bug flew out. The phone in the room didn't work. The breakfast buffet was gross. The food didn't taste good and there were no healthy options. The coffee tasted like dirt. When I asked to speak to the manager the lady at the front desk said she wasn't there. She took down my number but never called me. I spent $260 for a dirty room and bad food. So disappointing!

Booked the Hacienda Hotel the week of Thanksgiving before seeing friends in the area. I stayed here in September and learned that there is new management. I could see from this recent stay that they are beginning to make improvements to the property. I was happy with the stay as is. Our King size room in the 200 building had a patio with nice views all the way out to Point Loma and Mission Bay, a comfortable sitting room and plenty of outdoor space with tables in the plaza area. I really enjoy the multi-level grounds and the spaciousness of this property with all the trees and plants. It feels private and tucked away from the busyness of Old Town but totally accessible to so many areas in San Diego. I will definitely be back to this property when I visit San Diego again.

The staff were friendly and accommodating. The room was very dated. It had a damp and musty smell. It was noisy. It is convenient to the State Historic Park across the street. Walking distance to tourist areas. There are also Trollies. The Brunch costs 40.00 a person and the food is just average. It looked better in the photos online.

Clean, great service, beautiful scenery. Walking distance to everything in Old Towne. Very courteous staff. They went above and beyond to provide excellent service. Room was clean. Micowave and refigerator in room. Beautiful lobby with complimentary coffee, tea and water. Smooth check in and out. We will definitely be back for another stay!

Quiet, peaceful, comfortable room w/ all you need PLUS an amazing staff & fantastic location. Walking distance to many options plus great ghost tours nearby! Staff very professional. Will stay there whenever possible whether it's business or pleasure.

The rooms are nicely decorated. Some say dated, but I think more period appropriate for Old Town. They are not modern, but have everything you need. The hotel has many buildings: we stayed in 600 on the top floor - it's almost like a resort. Room was quiet, but the building is hike up from the restaurant district. Parking is a challenge. We ate at the buffet breakfast: nice host and good food with views.

We usually stay here a couple of times a year. Room smelled, dust balls on the ceiling. missing tile in the bathroom and the bathtub drain backed up. The room had information brunch was served on Saturday in their restaurant. We went to the restaurant and it was closed.

Worst Best Western I have ever stayed at. Internet instructions they give you don't work maintenance man had to tell us to use ramada-guest to be able to login. roll in shower the removable hand wand didn't work to late to tell them it doesn't work when you are leaving that day. Don't honor discounts military/government. Have to pay for parking and breakfast no free one as at other BW Plus ones.

Old school hotel that could use some updating but clean and excellent staff. Will come back here if in the area. Best location to old town and parking. Parking is limited if you are driving a pickup due to height but they have options and we were able to park. Avoid their restaurant.

Always love staying here. The location is great and you are easily able walk to Old Town. It is also not far from many of San Diego's theme attractions like the Midway and the Zoo. The hotel is always clean and comfortable with a helpful staff!!

The employees were extremely nice and helpfull. The property is in a perfect location for all that Old Town has to offer, and close to the freeway to make it extremely easy to get around San Diego. Plus the hotel has the potential to be a gorgeous property, already has the panoramic views, but the overall condition of the buildings are very tired and in need of maintenance and repairs. There was a couple stand out employees that really tried to help us and made the trip still fun, Ricky the driver was very nice and helpful, along with the front desk employees were all great.

We've just returned from a couple of days stay at the Hacienda hotel in San Diego which we enjoyed. The hotel itself is quite large and spread across a number of buildings all within the same complex, and is very well situated for visiting the Old Town area which is lively in the evenings with restaurants and live music. The hotel itself is nice, albeit slightly tired in a few areas decor-wise, but the staff were pleasant and we had no issues with the cleanliness of the hotel. The only issue I would say was that the air conditioning unit in our room had seen better days and was pretty noisy, meaning you could choose between having difficulty sleeping due to temperature or because of noise, and it was a case of the lesser of two evils! The wifi also wasn't great, consistently dropping in our room so if you're going to rely on that then you might need to move around the hotel to get a good signal. That said though overall we had a pleasant experience there and would have no issue recommending to others looking for a base to explore the city from.

The lady at the front desk (Barbara) was very, very friendly and efficient. The hotel is located a very short walk from the main street with restaurants and shops and a short walk to the Old Town area. You can't beat the location. From the outside the hotel looks beautiful, especially with the mosaic stairs. Unfortunately, our room was a bit run down. Our room was a good size with two queen size beds, a sofa and a table and chairs. The bathroom was also a good size with plenty of counter space with a sink inside the bathroom and another smaller sink outside the bathroom, which would be quite convenient for a family. The beds were also comfortable. But, unfortunately, the room was run down. For example, the bathroom door was on a roller and to open/shut it you had to lift and pull – as it was constantly stuck. The door was scraped up which looked bad. The closet door was off the hinges and couldn't really be moved at all. The AC cover in the bathroom was hanging partially open and looked like it had never been cleaned. The grout around the tub was sloppily applied. There was no trash can in the bathroom. The carpet looked worn enough that we didn't feel comfortable taking off our shoes in the room. Sadly, this room was one of the most run down I've stayed in, in a long time. But I will still give it a decent rating because of the positives. Honestly, given the location, I'd probably stay here again – but would hope a different room wouldn't have the problems this room had.

Please sign up for their El President membership and your breakfasts and dinners are free to include free drinks of your choice. What a savings! Photos included are a few of items you get with your free membership. At 9 pm each night you can view the fireworks from Sea World.

The lobby was nice. Our room was also updated and clean, BUT the walls were paper- thin and we could hear everything from next door. Toilet paper the thinnest we've experienced in travels. ?. Breakfast average, but it's a very small space to eat in. Great location - easy walking distance to old town Temecula and easy access to wine country.

The hotel and rooms are tired and in need of a refresh BUT the location is perfect! Parking is an issue... I stayed with my 80-year-old mother, and we had to park down a hill and walk up to our room with our luggage because they do not offer bell service and the parking at our building was full. The front desk staff was very nice, and the overall feel of the place is good! I would stay here again! but do not expect great parking options!

I actually stayed at this property in February of 2017 for a Valentine's getaway. The visit was pleasant although navigating the different buildings and levels in conjunction with the parking garage could be a little challenging at times. Now 7 years later, I am disabled which presents more challenges. Because of that fact, I had questions about the property and accessibility before booking for the Labor Day weekend and phoned ahead of time. I identified myself as a prior guest who is now disabled but also a diamond level Best Western rewards member who had a few questions. The person I spoke to was brusque and jumped to conclusions before I finished asking my questions. Overall I got a sense of feeling like I was not welcome at the property and was more viewed as a liability than a welcome guest. This saddens me, because now I'm traveling with a fiance' and I thought for our few days in San Diego it would be fun to stay at Old Town and experience the ambiance of the park especially the local cantina where there is live music. Now instead we will stay at a different Best Western and drive over to the park to the state parking lot and go over the grounds on our mobility scooters but then return to a different hotel. I don't feel that the person I spoke to understands the value of repeat business guests; maybe because the property is adjacent to the state park and patronage during a busy national holiday weekend is almost guaranteed.

Solid 3 star hotel. Well kept and maintained but could use some fresh exterior paint and the potted plants could use consistent watering..the bed was comfortable and the sheets were crisp and clean. Breakfast buffet was hot, plentiful and very satisfying. Good location near old town and close to freeway exits and entrance. Very professional and attentive staff.

Hotel complex common area is pleasant with water a fountain and outdoor sitting tables with ok view Rooms and furniture inside are dated, unadorned and dreary …for 300 dollars a night I expect the rooms to be in a much better condition. ….Hotel is close to local bars and restaurants. You will encounter cheesy tourist trap market and Tex-Mex restaurants in the neighborhood. ….Rooms are reasonably clean

We've visit Best Western Plus Hacienda Hotel Old Town in San Diego many, many times. This place has declined so much, and we'll never use this hotel again. The staff believe that any room on the "plaza" is a great room. Nope. As soon as we opened the door, the smell of cleaning solution was overwhelming. The folding door of the closet was blocked by the nightstand, and the front desk and staff didn't fix that problem. "I'm off, now" Some electric features work, others don't. Open the shower slightly and it hits the crooked toilet. Years ago, the hotel was nice. Old Town is great with nice restaurants nearby. It's a shame they've let this place decline so badly.

Very poor service at check in. The hotel itself is beautiful, with a beautiful view and great location.

Room was extremely out dated. The outlets in the bathroom did not work. Hotel guest were blasting music late at night and front desk refused to notify security. Check in process was also an issue, we had to wait all day to check in, when we're finally able to they gave me and my family a room that did not have direct access from the elevator and we had to go up two flights of stairs with our luggage.

I had a very pleasant stay, and the staff was very accommodating. The staff even left a note on my door in case I needed housekeeping at a later time, that was a very nice gesture.

This hotel was absolutely amazing! The room was extremely cozy and peaceful. The grounds were delightful and well maintained. Amazing views from the 500 and 600 buildings. The swimming pool was clean and maintained well. The complimentary coffee in the lobby was a huge bonus! Walking distance to many restaurants and other activities. Perfect location to most Central areas of San Diego that are great to visit!

This hotel could be nice with some money and TLC sunk into it. Falling into disrepair, dirty, unkempt. The employees don't seem to care about making it a CLEAN, enjoyable stay for customers. Everywhere you walk around the property, it's just dirty, and nobody does anything about the dirt, leaves, garbage, cobwebs, etc... Pool was very cloudy and hot tube was also, and then was shut down the last half of my stay, wouldn't have used either anyway by how cloudy and gross the water looked. The location, being right in Old Town, was it's only saving grace, being able to walk right into Old Town to explore and find food/drink.

Great place to stay, in the heart of Old Town. It has a unique character, not just a big box hotel. Ask for as many discounts as you can. There are less costly places to stay but they are a little further out. We pay a reasonable rate and close to everything, including the transit center and the light rail and busses. Can't get any better than that. Plus there is an Old Town Trolley that will take you around the city all day, with on and off privileges at an excellent price. There's a liquor store that has so dam many tequilas, it will make your head spin. All the restaurants are pretty good, drink and stumble home....the way I like it! LOL

I have stayed at this hotel on business off and on for over thirty years and this will probably be my last. The wifi situation is a joke. I had a wifi router in my room and still could not connect to the internet the entire two week stay. Lobby staff always just said "Our provider is looking in to it and your welcome to bring your computer to the lobby and use our wifi". The last thing I want to do after work is come to the lobby to read and send business emails. This has been an ongoing problem at Hacienda since getting rid of the CAT-5 plug in cables and going to wifi. There is no reason in this day and age why they can't provide decent wifi in all the guest rooms. Most vacationers probably just use their phones for their one or two night visits, but there are also many business travelers that rely on good wifi. Also the rooms are way past due for upgrade (new carpet, bathroom fixtures, furniture, etc).

Not up to the service I've come to expect from other Best Western locations.The problems caused to us by the lack of Internet connection was a serious matter to us and a major disappointment.

My husband and I stayed at this location this weekend. I personally loved the hotel and its location. We encountered an issue with the room but as soon as we told the front desk, the rep moved us into a new room. He was very helpful and we felt taken care of. This is why I love Best Western. I will be coming back.

The only good thing about this run-down hotel was the location to Old Town. Moldy grout in the bathtub, sliding closet doors inoperable & falling out of their grooves = no closet, peeling paint in the bathroom, bathroom faucet didn't fit sink & there was a hole. Maintenance is apparently non-existent. Thank God we only booked 1 night.

I thought it couldn't be THAT bad since I've been going to this place on and off for years. I was so wrong. The entire building is not being kept up well. The inside of the rooms is disgusting. Dirty, stinky, broken items. Never again.

Started off as not too great. We were told to call for shuttle from airport when we got to baggage claim. Called and said someone would be there in 15 minutes. Walked out to where we had to meet driver and had a missed call from the hotel the driver was at lunch so it would be 30 plus minutes. We took a taxi.once at hotel we checked in but room was not ready. It was OK because it was early so we left our bags and went to lunch.found out the restaurant was closed for maintenance. Again OK as there are several places near by to eat.went to our room and keys didn't work so had to go back to the lobby where the girl at desk scanned our keys again and then came up with me to try it.beds were comfortable and room was clean, fresh towels daily. Our only issue was the sliding door to the bathroom was hard to open and close. Otherwise we had a great stay and are planning on coming back with friends next year

Wanted a mini vacation for a couple of days. Great location. Walking distance to everything in old town San Diego. Love this hotel and the hacienda style. Great views.

Loved this hotel and view and that it also had a balcony and the breakfast to go was different but good ?

I was happily surprised how nice this place was. The price was fair for the room. The only improvements I would suggest are maybe have help with guest bringing their luggage to the rooms as there is a lot of stair which can be hard for older guests and that the restaurant opened the outside areas for breakfast and offer more on the menu at a more reasonable price. $30ish for every dish was a bit much when you can walk across the street and get twice as much with better quality at many different restaurants. But with this said, I would absolutely stay there again and recommend it to friends.

Perfect location proximity to Old Town and public transit center. Staff are friendly. Rooms are rustic but clean. Could they use an update? Sure. But our bed was comfortable. We had plenty of towels and toiletries. We had an issue with our first room. The front desk moved us to a new room on the 2nd floor of the same section. Where our room was located was a more quiet section. We really didn't hear any of our neighbors. If budget allows, we would certainly stay here again. We did not use/see the pool area. We did not eat at the on site restaurant.

The dead bolt was missing from our door, luckily we had the chain on the door set. Another guest tried to open the door and luckily the chain held. My wife was nervous after that incident.

The staff was really awesome but I was surprised how dated and old the rooms were. It's a bummer because the location was great. Really wish they would do some updating on the inside because we loved the location.

We love love the Best Western Hacienda Old Town. It is very clean and the staff is wonderful and very helpful. They made our stay comfortable and welcoming. will definitely stay again in the future

For the price of this room a night I expected better quality. The beds are ok, the internet is terrible (wouldn't recommend if you're on a business trip - had to use internet elsewhere), the staff is nice. All rooms are only queen beds. Wouldn't stay here again. Would ask for a refund if I could. Not worth the money.

Dissatisfied!!!! The property was oversold on Memorial weekend. Our reservation was for Thursday, 5/23 - Monday, 5/27 at the Plaza level with two queen beds. However, we didn't get the plaza level. We checked in late Thursday night and Jovian said they are over sold of the plaza room. And to check back in the morning because they 3 plaza rooms available. The next day, we had to argue with the front desk (Jainie) who was determined to not moved us. Even after telling her that we need the plaza level room for husband who had both knee replacement surgery and has issues with stairs. She said the plaza rooms are for guests who are checking in today and are paying a higher rates. However, our rates were higher too that weekend. She even went on to say that Jovian was new and didn't know how the room inventory works. It wasn't until the Manager- Lainie come to speak to us that this issue was resolved. The trip that was supposed to be relaxing turned into a stressful one. We will likely not be staying at this hotel again.

The hotel is at good location next to old town. We upgraded to city view room and its on the top floor of building 6 which is the highest point of the property that can see SD. And the good thing ended there. Internet can connect but is slow in responding of about 10s for every single click to the internet. It is not useable so I have not used it after all. There is only 15 cramped parking spots in building 6 and I have not seen any spot available during the entire stay. I have to park at the hotel restaurant parking which are about 300ft deep downhill from the room. So I have to walk up and down hill every time to the car with the kids and luggages. The room is old, dark and updated like in 80s. The carpet is dirty. The restroom door cannot be locked and there are multiple cracks on floor tiles. The restroom has patching and caulking here and there so the overall condition is below average and we did not complain. It is what it is of the room since the hotel is old style motel building. After the stay, hotel told us there are damaged tiles and they charged my credit card for it. I explained that the cracked tiles were already there once we arrived. We did not make any damage to the tile. It's existing. Unfortunatley we did not take any pictures prior to arrival and we did not think about it as the restroom is not in prime condition for many things so we did not report during the stay. Now we need to pay for a damage that we did not make. The hotel cannot prove we have made the damage and did not provide further information other than notifying us they will charged us for the "Damaged tiles". There is no justification and hotel will not discuss further. A vacation stay turned into an unpleasant and tramatic experience with the falsely accuasations of damage that we did not do. Think triple before you book and if you still insist to stay here, take pictures of everything upon arrival and report all broken amenities or it will become you paying for this old facilities.

Broken toilet with flooded bathroom. Next room had boogers on the wall and old food fell out of the pull out sofa.

Well-located and pretty property, but it's run down and old. I paid almost $300 for one night, but the internet was slower than just using cell service, there was not enough parking for us even though they charged me for parking, and the phone in the room didn't work because there was actually no wall jack for it. The worst part, though, was that the staff checked us into a room that was still occupied. We walked in to see other people's luggage and belongings. Then later that evening while we were out, the staff checked someone else into our room and deactivated our keys. Everyone is lucky not to have had their luggage stolen after that fiasco.

The room is shabby. The bathroom shower was plugged up. There was old soap in the tub. Too expensive for an old hotel. The elevator did t work.

Excellent location as you are staying in Old Town within a few minutes can walk to many restaurants - and the large Resturant on the property had good food at good prices too. You also have close freeway access to get to downtown in minutes and you are close to all things to do and see in San Diego. Our room was large with lots of plugs for your cell phones, laptops/pads etc., clean and comfortable and lots of mirrors too. This is a large pretty multi level hotel on a hillside ( with several elevators ). We stayed on the backside of hotel building 8 and found it to be very quiet. I suspect the rooms that face Old Town mat be a bit noisy, especially during the weekend. Looking forward to returning here in the near future.

This location offers walking distance to dining, shopping, trolley tours, museums, local golf course & trolley station. The property is picturesque & very well maintained. You'll have multiple patios to access and enjoy plus pool & jacuzzi. Parking can get tight & scarce later in the evening. I've never eaten at the restaurant only when it was an Acapulco long time ago.

We try to stay at the Best Western Hacienda in Old Town whenever we visit San Diego. It's in a great location, nice rooms. This time however, it fell far short of expectations. WiFi (an absolute necessity & one of the #1 items we look for in a hotel) was out - the entire time. No discount offered, only excuses & apologies. The heating & cooling system is new - and overly complex. There are no written instructions. I got it to cool the room once, but could not get it to do so again.

My husband and I have stayed here every year for over ten years. We love this hotel. It is beautiful, has a great restaurant, and is conveniently located to most attractions, including public transportation. I highly recommend this property.

It was nice being able to park and walk to visit Old Town and we were a short drive to the zoo and Midway Museum. The hotel is spread across a steep hillside and can be confusing to navigate. Staff weren't especially helpful. Our room was large and clean and had a nice view. Downsides were a drippy faucet and noisy air conditioner.

worst best western I've ever been to/ bed linens, towels damp bathroom pocket door broken so no privacy front desk acted surprised no way they weren't aware of it building had no elevator put us (3 women in 70s) on 5th floor no one at check in advised us of this situation......

We moved to this hotel after having a really awful one the night before. It's a quaint/vintage hotel

Elevator broke 10 times during stay. Had to haul luggage down 3 flights of stairs on check out. Returned 1st day at 2:15pm and the room wasn't serviced. Hotel staff tried to tell me it was because the Do Not Distrub sign was on the door. I told them we took it off when we left at 9:15am.

Stayed here with my family from April 26th-28th, 2024 and ran into issues with the elevator in building #600. As soon as we parked, we were greeting by multiple guests who made us aware that the elevators had been down all week. We'd press the button and wait but the elevator would never come. Our rooms were on the top floor too so we had carry our luggage up while people were trying to come down. It was just a hassle. We saw what looked like a repair man the first night we were there but never saw anyone after that. I've stayed here multiple times and never had any issues like this so I guess I'll just say it was a bad weekend. Just a tip, stay away from building 600.

My family of stayed at the Old Town Hacienda for 2 nights on a weekend after visiting Legoland. We were 5 adults and 3 kids who stayed on the plaza level in 2 rooms. The rooms were big and clean. The showers are hot and they give you small complimentary shampoo and conditioner. If you have a big family take your own shampoo conditioner and body wash. This is great for kids who love the pool. The quiet hours are 10pm to 7am and was happy with our stay. We were able to visit Old Town plaza and enjoyed the proximity of stores and restaurants. We mainly relaxed at the hotel and enjoyed our time.

I'd love to rate this hotel higher, but this place has slowly gone downhill. Having stayed here several times over the past 20 years we've seen the changes. Room fixtures needing repairs, check in staff that has no record of any room preference requests, and a general lack of upkeep on the hotel grounds. We really like this hotel but the past few visits we have been fairly disappointing.

I emailed this establishment 7 times over two weeks and did not get one reply. Since my stay I have filled out their “how was your stay” survey and I have still not had a response to my complaint about the lack of response to my emails and the off hand response to lack of response to my emails to the check in clerk. When I booked several months ago I requested interconnecting or adjacent rooms as I was travelling with my 18 year old niece who had never been to the US. On checking in, we were told that the last interconnecting rooms had just been sold, but we could have adjacent rooms which involved transferring via three elevators or a short walk up a slight slope! We opted for the walk! I have bad knee and I've seen coped with slighter slopes in San Francisco! So back down the hill we went and were given rooms “close” to each other. My room wasn't ready, but was assured by the check in guy that the would be the cleaning would be expedited! Two hours later I was told my room was ready! Our rooms were on the same level, but were several minutes apart. I asked (one of the many questions I'd asked in my next numerous answered emails) about a guest laundry. His answer was “yes we have that”. Not information about where it was. Back down to reception a few days later. Unfortunately got the same guy! Gave us a map showing where the laundry was. Said to go up the lift and it was just a short flight of stairs. He had no idea how much a load of washing and drying cost. He thought about $3.50. It cost almost twice as much and the short flight of stairs was not short! Location was great. Service in the restaurant was slow, but the food was great. Bar food was not great. The chicken wings were so hot we couldn't eat them even after taking them to our rooms and rinsing them off. Ought

The Best Western was a bit pf a "mixed bag." Overall, lovely property and I adored how there were plants all around the property. Was not a fan of the room lighting, as I am a reader and puzzle addict. The bedside lamp was fairly worthless for my purposes. The room was clean, despite all the stuff I require to allow me to travel. Only needed some cleaning once in the 6 days I was there. Remote went "off" and it was corrected quickly. Replacement was kind of wonky near the end of my stay, but I made due.Great area to stay in, as there were nice shops and interesting places nearby. My last morning I was waiting for someone to come and collect my two very stuffed bags to be taken to the airport with me, At almost 68 years, it would have taken me forever to get my things down to the lobby. Never would I have expected to do this as a "self-service." Maybe travel has changed. I know that hotels and other service industries have a lot of trouble filling service positions.

This hotel is in a good location close to attractions in old town…and not too far from the airport .reasonably clean with functional gym and pleasant fountains and landscaping. The room furniture is dated and worn down Bed was comfortable and staff were helpful

Location is GREAT! Just upper from Old Town main drag- restaurants, shops, historic district, and trolley (metro) station. Settings are lush with beautiful plants and trees! It's built as a “Spanish garden”. Bedroom spacious and comfortable with entrances facing gardens. Beautiful views from the staircases and varandas. It's an older construction and it “shows” at some areas. Shower/bath tube had a clogged drain. Told two different employees but it wasn't solved during our stay. First day there I got super confused with the layout, floors, numbers sequences. It got more clear as the days went. Breakfast is not included and it doesn't worth to it there. Go down the street and you'll find several restaurants for it. Really recommend the HACIENDA though.

Great location short walk to the old town transit center. Lots of good restaurants mostly Mexican. Easy access to the state park. Also has nice barbeques available for guests to use which we did a couple of times.

I have stayed here several times and it is always fantastic! The rooms are always really nice and have that early California feel, that i love, as does the whole property! The service is really good, and everything is conveniently located, even though the property is spread out.

Local Restaurants close early. We loved the location but by 9:30 PM most places nearby were closed We did not experience the restaurant on the premises but next time we will Maybe summer might be different

Check in staff was very helpful and caring. The rooms were well appointed, very clean with beautiful views. Housekeeping was very helpful. If you enjoy Old Town San Diego you couldn't ask for a better location.

Staff was very helpful and friendly. I left my purse by accident and clean crew called me to go back and get it. Nobody does that anymore. Place was clean and very cute. Spacious rooms with beautiful view.

The property was great.The location was great. The bathroom toliet not so. Was looked at twice but still did not work right. Michell was not very cust. friendly. Daniel was great in making res. Dillon was very accommodating. I will come and give you another try in the future.

Very noisy! Not just planes but service carts on cement walkways, other guests, car alarms, traffic … unexpectedly loud. Food at Tequilla was terrible. Wings so over fried as to be literally inedible. Steak over done, only covered half the bun. Cheap pours in bar. I tend bar and I know a fair pour. These were cheap. Overpriced. Nice staff, pool good, clean room.

The grounds and location of this hotel are great. Our room was spacious, but had a bit of a musty smell. Furnishings are old and worn. Bed comfortable. Lots of hot water. Our room was only cleaned once during our 4 night stay, and that was only because we called the front desk on the 2nd morning to ask that it be cleaned. Front desk argued with me saying that housekeeping wasn't cleaning our room because the Do Not Disturb sign was on the door (it wasn't). Remote had dead batteries, TV reception would intermittently lose its signal, internet was hit and miss. Shuttle from airport is $8 PER PERSON. Parking in the hotel's garage is $20 per night--$15 if you are a Best Western member (I was). No complimentary breakfast at this hotel, but restaurant upstairs has a $15 breakfast buffet. There is coffee and tea in the lobby and a small coffee pot in the guest rooms.

This hotel is always clean and reliable. It seems a little old, but the room is very clean, and everything is in good working order. Everything in Old Town is a short walk (under 5 min). We love to come up here for a few days just to unwind.

Hotel is in a great location near restaurants and shops. Our first room in the 600 building definitely needs a remodel, old carpet and dated bath. Our second room in 800 building was nice and updated.

The wife and I checked in to the Old Town Hacienda this past weekend with our three year old granddaughter for a two night stay in an “oversized room” with two queen beds. At check in, 4:30pm, I was given a regular room in the 800 building, which I explained that I have been coming here for more then 25 years and I know that the 800 building rooms are just small regular rooms. The staff member advised me that those rooms were all they had left and the only other option are rooms at the very top, which are also mainly cheap rooms and where everyone's vehicles get broken into. After sending us to three separate rooms, one of which had a couple already in the room which my wife and three year old walked in on, we finally just settled for a small regular room in the 500 building where you are forced to walk your luggage up several flights of steps. No bill adjustment or anything honored. Just the explanation that when the hotel is booked to capacity, it's first come first served and you get what you get. Not good business, especially when check in is 4pm and I got there at 4:30 pm. Bad business for this hotel, staff there don't care about the business.

I was a little concerned bc of some of the reviews; but the intrigue of the place itself plus location made me decide to take the risk. And I'm soooo glad I did! Such a cute place with a unique look and the hotel room was very comfortable. We heard no noises people here complained about (except my son complained about my snoring) and slept very well. There are a TON of stairs, so if you have issues with mobility, make sure you tell them and ask for a room you can reach by elevator. I saw one older gentleman have an extreme difficulty and I Cdnt understand why his family didn't ask for a room with less stairs. The location is amazing-right in Old Town and five minutes from the state park part. Really enjoyed our stay.

Between the air conditioner being so close to the bed and the toilet squealing all night we did not sleep well. The air conditioner did not cool the sitting area because it was in the sleeping area. You can hear your neighbors talking thru the walls. The bed was comfortable and the room was clean. Great location for Old Towne San Diego. One block away from restaurants and gift shops. Parking garage was secure but dark, poor lighting.

Being tied to Government travel rates, unfortunately this was the only hotel I could get near Old Town. The hotel is even more tired than when I swore I'd never stay again in 2004. I was given a room in the dreaded 500 block (they obviously hate me) and I lugged a heavy laptop case and even heavier suitcase (and a bag of room groceries) up endless stairs, just to find out that the room keys wouldn't work. Talk about anger! Long story short, drenched in sweat, I finally got into the room. It's very dated, needs a complete refurbishment and the sheets are too small for the beds. Paper thin walls, you'll hear even your neighbors sighing at their ugly rooms. NO.... Internet. There is a WiFi called Hacienda Guest, but it disconnects immediately. I've complained every day, but the front desk acts surprised and say they'll send an engineer. If like me, you are an international traveler, you are doomed unless you obtain a US SIM. I couldn't call my family or do my corporate timecard. Yesterday, they said their lead engineer would come and take a look. Surprise! No one came to our room. Five days later-- I check the binder for the room and see that if you turn in dry cleaning by 08:30, you'll get it back the next day. Strange, there were no dry cleaning bags or forms in the room. I brought my clothes to the front desk and asked to turn in dry cleaning. "I'm sorry," the lady said. "We no longer do that." So far at least, this hotel has stopped surprising me. So there you have it. I can't blame it on a post-COVID malaise, it's just the hotel's determined mission to lose any customer they can get their hands on. I for one will stay further away, rather than staying here ever again.

We have stayed in this hotel in the past. The location is perfect for easy access to food, drinks and local site seeing. But parking is bad. The parking garage for building 6 was being used to store renovation materials and we ended up parking in the street. We notified the front desk, but were charged for onsite parking anyway.

I do not recommend this hotel but it does have an excellent location in the heart of Old Town. This Best Western, once a shopping mall built in layers up the hillside, was converted into a hotel in the 70s and probably never refurbished since inception. Beds were bearable but the rooms (I stayed in several) were not clean and the furniture was very shabby. There is such potential in this property but, I'm afraid, it's just a money-haul for the owner. Never was able to eat at the property because I could never secure a table; it seemed to have plenty of local customers.

We found this hotel by chance and luckily they had a room. I've never been to a resort but it felt like it, all the greenery so beautiful. The walk to old town is so close. Coffee and tea in the lobby at all times. Employees go above and beyond

Our rooms, we had several, we all musty and smelled weird. The shower handle was broken on in one room until late at night-close to midnight when it was finally fixed. The furniture was absolutely beautiful...when it was purchased in the 1980's. The rooms were tired, old, worn. But the location was fantastic. We expected more for $300+ a night. Beware, if you get building 6, it is a long, long walk and two elevators to your room!!!

While the staff was very nice - from the front desk to housekeeping, ultimately, you're paying for the location. The hotel layout, while a bit confusing at first, is unique and well situated in a hill partially overlooking Old Town San Diego. Walk out the front or another side exit to find yourself right in the middle of the food, shopping, and tourists. The room, in the 300 building, was a nice size with very high ceilings. We were situated under some stairs, so there was very little natural light, especially if you want privacy. My biggest issue was the condition of the furnishings. The veneer of the particle board bedside tables was missing in places, bubbling up from condensation and spilt beverages over the years. The fitted sheet was anything but fitted. It basically gathered into a bunched mess when we got into bed, and it was barely covering the mattress come morning. Otherwise, the room was fine... just tired. It felt and looked clean, and I think the cleaning staff is making the most out of some rooms that need updating very soon. For now, swapping out some junky looking bedside tables and some good fitted sheets might be a nice compromise. One other thing for management: the parking garage is frighteningly dark. Aside from creeping out my daughter and wife, it's very difficult to park and read signs. Food advice: enjoy a light or full meal and an incredible tequila and mezcal collection at Tahona Bar, just 1 1/2 blocks away. Check out the old El Campo Cemetery next door and its interesting history.

Wonderful Hotel and location! San Diego gas gaslamp quarter is close, trolley is nearby and sometimes the hotel shuttle will take guests to that area for free if they aren't busy with airport service. Some of the rooms are huge! Every area is serviced by their hotel shuttle and. Handicap access is available.

Best Western Plus is the brand we look for when traveling. The Hacienda Hotel Old Town met all of our expectations and then some! Clean, comfy and walking distance to wonderful shopping, tasty food and plenty of Margaritas!

The Hacienda is bouncing back after its Covid related struggles. Front desk personnel, housekeeping, airport van, etc. are all back to "normal", and a joy to work with. Public space computers do not work at all -- just glorified door stops. Printing boarding passes is a challenge. I really miss newspapers -- but that isn't Hacienda's fault. Current plans are to visit again this year.

To begin with this is a great location from which to explore Old Town San Diego and the rest of the areas in and around San Diego. We were excited to stay here because 10 years ago when we were in San Diego we saw this hotel and decided when we come back we were going to stay ‘there'. Unfortunately our stay didn't live up to our hopes. During the booking process I said we would need the shuttle to pick us up at the airport, 3 days before we arrived I called to make sure we would have the shuttle. I was told that it wouldn't be a problem and to call when we arrived and they would come and pick us up. When we arrived I called for the shuttle and was told it wasn't available and wouldn't be for at least 2 hours and that I should call an Uber! When we got to the hotel our room wasn't ready and that was acceptable because it was early in the day, @ 9:30, however we were told it should be ready for us by at least 1:30 or 2. I also checked to make sure that the shuttle was not charged to us since we had to get the Uber instead for $5 more than the shuttle. I was assured that we would not be charged and would never be charged for a service we didn't receive. After leaving our luggage with them we set out to take in Old Town. We returned @ 1 or so and checked on the room. Our room was not ready but we were told it should be by 2:30. We left to get something to drink and returned @2 or so. No room for us, but several people came in and were sent off to their rooms. Finally my husband asked why that was happening while we sitting there and waiting. They checked again and we were told ‘your room' isn't ready. I asked ‘our room'? What does that mean? After 5 hours, some of it waiting in the lobby in front of them, we were told ‘Oh, we could give you a different room other than what was designated for you. What? Crazy! ! So we did finally get a room. The room was just ok, nothing special, and housekeeping was a little sketchy. There were 2 bath towels, 1 washcloth and 2 hand towels for a room with 2 queen beds. When housekeeping did come, they took all the towels, they left 3 bath towels, 1 hand towel and no washcloths. They also took our 2 plastic cups and didn't replace them. Ha! Getting back to the shuttle, we scheduled it to take us to the airport with some trepidation, but it did work out. However when we checked out of the hotel I asked to make sure we hadn't been charged for the shuttle when we arrived that we didn't get. The same lady that told me we would never be charged for a service we didn't use, said that there was a shuttle charge! I pointed out that we never got the shuttle so I thought she'd just take that charge and use it for our departure, but I guess not because then I ended up paying cash for the shuttle we were yet to take. I asked for a print out of our bill, and there was a shuttle charge that we never had, so then I was refunded the money. Some of these things are almost funny, but a hotel really shouldn't be run like this.

Reserved and paid for 2 bed handicapped room. Hotel called and asked if could change to walk in shower. Did not mention only 1 bed in new room. Had to pay for extra room for caregiver. Management was extremely unhelpful.

We love this place. The tequila factory in the building has great food. It gets pretty booked so it's a hit n miss what room you get. Plaza level is best. Parking good. During summer is best. Been coming for years we love it

The lady at the front desk was very nice and helpful. Our room had a great view of the city and many restaurants, shops and bars within a 5 minute walk. I would definitely recommend this hotel to others.

The room was comfortable, and the lobby was gorgeous. In fact, the entire hotel and grounds were beautiful. The staff was friendly and helpful, the location was perfect. The coffee in the lobby was yummy!

My husband and I stayed here for one night in room 409. The hotel is extremely well located in Old Town San Diego (steps from the Whaley House and many shops and restaurants!) and check-in was a breeze. As other reviews have mentioned, the staff here is very warm and welcoming, as is the lobby, that has a working fireplace! The hotel is obviously older and could use a bit of a facelift, but has "good bones" as they say, and its hacienda style fits the neighborhood well. Note that your room could be a bit of a walk from the elevator, if you have lots of luggage. We loved the pool/ hot tub that was available. Unfortunately, we did not visit the restaurant while we stayed here so I cannot comment on the $13/ pp breakfast that was advertised, but it seemed like a great deal! The room itself was clean, comfortable, and cozy, but some of the furniture (chairs especially) was in poor repair, with stains, and really should be thoroughly cleaned or replaced. There was also a distinct musty smell that permeated the lobby and room when we arrived; however, that could have been because it was raining out and the hotel is showing its age. Later, once the rain cleared, it was not as noticeable. Sleep quality was excellent. Overall, we enjoyed staying at this property and would absolutely stay again the next time we come to San Diego!

The staff were all very friendly. I had always wanted to stay here because it was so beautiful outside. However room 703 was a huge disappointment. Dark, terrible lighting, worn bed with springs coming through, the couch totally dipped in the middle, too hard to sit on and dirty. We never went barefoot because the carpet was so greasy dirty. Other than that it was okay. Maybe another room might have been better but for us, it was NOT GOOD. ;(

We really enjoyed our stay here. The rooms are very clean and VERY comfortable. The staff is amazing and they really tend to your needs. The breakfast was very delicious and a very affordable!! I cannot wait to stay again

The facility is out dated, It was raining when we got there, rain drops were so noisy. Parking is limited. The front desk gave us parking permit and told us we can park inside the garage or street, but he didn't say that parking permit is only for garage and there is a fee. When we got the garage it was full, we had to park on the street, but still pay the fee

very nice hotel. trolley system a short walk from the hotel which will get you around san diego to places like seaport village and little italy and other areas of san diego. shopping and restaurants very short walk from hotel. Airport Shuttle Available For $8 and requires a reservation or a 45 minute notice to use the shuttle service to the airport.

Extremely rude staff. Unprofessional. Room was dirty,and dated. It did however have a great view. Location was perfect. However the staff ruined our trip. Having the door pounded on at 8 am and getting yelled at by a combative employee will ruin a day. We packed our bags left old town ruining our weekday getaway.

This hotel has unique character and is not your typical brand hotel room and campus. Convenient to Old Town shops and restaurants. All within a very short walk. Staff friendly and attentive. Tequila Factory restaurant has excellent food, service, and drinks. Breakfast is best in Old Town.

This is our favorite hotel to stay in every time we visit old Town San Diego. The rooms are spacious for our family, the atmosphere is beautiful and the location is the best. The hacienda is walking distance form all our favorite Old Town attractions and the hotel offers gorgeous views of old at night.

Best Western in Old Town San Diego California was our favorite Best Western hotel. Sweet then just up quiet beautiful landscaping extremely friendly staff ing included hot tub and swimming pool. We really enjoyed the Spanish architecture design of a rooms

The location next to the Whaley House and Old Towne San Diego is what makes this property above and beyond. Plus a nice Mexican restaurant at the top of the resort with a great view and food too! Otherwise, having to pay for parking every night, and rude housekeeping and staff that is nice but they do not treat guests like they are special can offset it all! There is a cheaper and nice and clean BW down the freeway on Hotel Circle, so keep that in mind.

This was a great location for our conference. The staff was friendly and accommodating and it was walking distance to anything people wanted to see and do in Old Town San Diego. The conference room was set up exactly the way we requested and the catering was good,

The Hacienda Best Western is our go-to in San Diego. We would like to thank Michelle Linza, Kamron Wilson and Ricky Sangco for making us feel welcome. All three offered us outstanding customer service. The location is excellent - right in Old Town - and the property is gorgeous. Plaza level rooms are very popular. Room 105 in Building 1 is a really large room with two queen beds and lots of windows. Although that has been our favorite, we stayed in Building 8, room 821 last week. I think you would really like Building 8, top floor. Here's a tip: Rooms 821-822 have a view of SeaWorld and Point Loma. Rooms 823-824 have a great view of the bay. Try to get one of those four. The parking in Building 8 is excellent and the elevator is conveniently located, making it easy to get your bags from your car and into your room.

20 years ago this hotel was awesome. 20 years later it is outdated. Beds were worn out, shutter blinds not staying open, sofas and rooms need updating. No maid service available. Great location though

This is always our "go-to" hotel when staying in San Diego! It is quiet, comfortable and the location and vibes can't be beat. My wife and I have been coming here for 10 years and now with our kids and it never disappoints. Just steps from Old Town and Café Coyote. Highly recommend!

Our stay was warm and inviting. No problems with check in or when checking out. It is wonderfully located in Old Town, San Diego. Their restaurant, The Tequila Factory is located in the same structure and the food, drinks and atmosphere is OUTSTANDING! Our family and friends had chosen this location because we were in San Diego for our father's burial at the Mira Mar National Cemetery. The hotel is walking distance to so many shops, restaurants and churches. It was like living within a Mexican neighborhood.

My partner and I had a wonderful relaxing stay, although it was just for one night, it was a great night. The room with the view was a plus. The room was tidy and very clean. The bed was comfy with fluffy pillows. The hotel is located near all the beautiful restaurants and local stores, not to forget the live music, small cemetery and and ghost tour attractions. You don't have to drive anywhere else. its a special place to say the least.

I wish I could give this place a better review because the staff was so kind and helpful. I sprained my ankle the day before check in and they were wonderful assisting me with the change in circumstances and helping me bring my luggage to my room. The room itself though was awful. The windows and walls appear to have been made with tissue paper given how little noise they blocked out. Seriously, you can hear everything, even people softly walking past the room is extremely audible, let alone traffic noise and conversations in the plaza. Several shutters were broken. The door jamb has like an inch of space around it for some reason, like the carpenter just decided to eyeball it instead of measure. There was a long black hair on the pillowcase. The bathroom tile has little chips and the tub is ancient and ugly. The in room safe had no power, but maintenance was able to replace the batteries within a few minutes of my calling. I asked for extra towels and was told they'd be brought up but they never were. I paid extra for a plaza level room but I don't feel like it's worth it given the plaza noise. It's unfortunate, because the plaza layout of the hotel is so cute. If only the rooms were a little updated and soundproofed, this would be a wonderful hotel. The pool is accessible but the laundry room is not. The detergent vending machine in the laundry room appeared to be broken.

The Best place to stay when traveling, visiting and being in Old Town San Diego! The complex is huge! Many different sections mostly all with great views of Old Town and San Diego! Like a labyrinth at 1st but easy to learn the layout! Many stairs and elevators to help you get around! Great view from third level of SeaWorld fireworks! Highest level will give you the best view of Old Town and San Diego!!!

Lost water moved rooms then lost power in new room. Wall are thin can hear neighbors. Friendly staff . Clean rooms . Was there during Day of the Dead celebration. Very neat to see. I walked around the entire stay. Did not drive

The place is ideally situated in Old Town to enjoy all the amenities. From the outside the hotel looked beautiful but once inside it was a whole other story. The room should be worth walking up all the stairs. Our room was well outdated and a big disappointment (other than the view), especially for being a Platinum BW member.

Great location but very noisy depending on where your room was. Staff were nice, check in was not good due to a long wait for the room to be done but check out was fast and easy within walking distance to all the shops restaurants and bars. Very convenient

Best place to stay to experience San Diego Old Town. Old Mexican hacienda style buildings. Although connected through elevators, but ups & downs could be a maze. Good for physically fit people. If you are adventurous, then take the chance ~ you won't get disappointed.

We have stayed at many BW Hotels over the years, and stayed at this one many years ago, but it has definitely changed. It is designated a BW PLUS, but I have no idea why. We recently stayed at the San Diego Best Western Plus, September 27 to September 30. We used a BW FREE ROOM offer on the first night, which I will discuss a bit further at the end.. First let me say the staff were friendly and helpful, but their friendliness could not make up for our lack of a positive experience. 1) Check in... we got in town and at the hotel early, and I figured we might not be able to check in until 4pm. BUT, they had a list to sign for when a room was ready. We never got a call. Come to find out, they were waiting for a 2 queen bed room to come available... which we didn't need. We only needed ONE queen, but that was the only room available when we booked... so had the front desk asked the right questions, we could have gotten in early. 2) the first room (#201) they sent us to smelled awful, very moldy and musty. So we asked for a different room, which the front deck gladly obliged. BUT, that room (#400) was also mildew smelling but not as bad. even though my allergies were going wild, we stayed in the room. I realize the units are near the water, and I'm sure that has a major impact. But these rooms smelled bad! 3) one of the major issues I had with the room is that the carpet was FILTHY!!! dark spots throughout. (I took photos and posted in this review) I walked around in my socks, and in several places my socks actual STUCK to the spots on the carpet!! DISGUSTING to say the least!! And yes, I realize summer just ended and hopefully you had a full house for the summer that left things a bit dirty... but what are the housekeepers doing??? They can't SPOT CLEAN the carpet??? 4) Since we're on the topic of housekeeping; Wednesday, housekeeping left one of those cards you slip in the door lock, WHITE on one side: "Privacy Please" and a BLUE side: "Please Make Up Room". On Thursday morning when we left, I stuck the card in the key slot, BLUE SIDE OUT... and was surprised to find the room had not been cleaned, bed not made, and no new towels. Also, they provided in the bath tub, TWO hair conditioners (in different looking bottles), but NO shampoo. They obviously didn't READ the labels and because they looked different, ASSUMED one was a shampoo... wrong!! Both of these issues indicate LACK OF TRAINING. We are business owners, and I can't expect my staff to do the right job, without the correct and proper training!! 5) We were disappointed that the JACUZZI and FITNESS center were both closed. I injured my back a few months ago and was looking forward to sitting in a HOT JACUZZI, but that obviously was not going to happen! And again, I realize stuff needs to refurbished, but how about waiting until the COLD and RAIN start, to do that kind of work. We still have warm, summer weather in SoCal and San Diego into October. 6) I have never stayed at a Best Western Plus facility that did not offer a COMPLIMENTARY BREAKFAST..... at least rolls and muffins. The confirmation email I received from the BW call center even shows the BREAKFAST ICON as one of the AMENITIES!! BUT... no breakfast included! Again, not sure why the Hacienda is designated a BW PLUS hotel. 7) AND FINALLY.... Our stay consisted of 3 nights, and because one of those nights used "REWARD POINTS", I had to use the BW 800 number to make the reservation. The 800 REP had to make a one night reservation for the FREE night, and then a two night reservation for the additional nights. I thought, NO PROBLEM. BUT, it seems that the reservation REPS at the 800 center, don't relay that info to the reservation REPS at the hotel itself. SO, I begin to get notifications from Citi Bank for charges coming from BW Hacienda!! I immediately went to the front desk and asked what the charges were for, and no one could tell me why?? Finally the manager on site came out and said they would look at the issue and let me know. I finally received a call from Jamie (I think) let me know that I didn't submit the "REWARDS VOUCHER".... WHAT??? I asked her what voucher... and she said I needed to print and bring the VOUCHER for the FREE NIGHT. I told her that I was TRAVELING and have no voucher to print. I was finally able to email her, NOT a voucher, but the "CONFIRMATION EMAIL" I received from the BW 800 REP. What a hassle!! I'm supposed to be on vacation and relaxing, not dealing with a bad card charge, and was chasing down VOUCHERS!!!!! NOWHERE in the email did it say PLEASE PRINT and PRESENT THIS AT THE HOTEL... Don't your HOTELS and 800 REPS communicate?? Don't the hotels have access to the SAME INFO?? Couldn't the HOTEL have looked up the reservation and the confirmation info themselves?? Obviously there are many hotels in San Diego.... Sadly, we won't be back to this one.

My wife and I visit SanDiego twice a year for the past 10 to 12 years, and we always stay at the Hacienda Hotel. The HH always delivers a great stay and they have never disappointed us. We are already planning our next return trip in May 2023 and the Hacienda Hotel is an important part of those plans.

We have stayed at the Best Western Hacienda in Old Town 3 times over the last 6 years. One of those years was in 2021 during the pandemic. Our parents stayed here 2 times with us. One of the best parts about this hotel is that you are steps away from Old Town - and our family LOVES old town! You are also only about 10-20 minutes max from the main attractions in San Diego. Our first stay 6 years ago was amazing and I gave a glowing review right here on Tripadvisor. It deserved the praise at the time, so we came back during the pandemic and were amazed again with the grounds, the room, the staff and the breakfast included in the stay. Just one year later and our stay in July 2022 had so many disappointments. 1. The breakfast is no longer free for AAA members and the quality for what they charge you - $12 for adults and $8 for kids - is embarrasing. Snacks bought at a dollar store are better quality. The restaurant during the pandemic(2021) made us breakfast sandwiches and burritos cooked to order They were amazing and free with the stay ! This time it was stale muffins, limitied selections and no flavor in any of the buffet items for $20 one morning for me and my son. It made me not want to eat at the restaurant for lunch or dinner because the quality was so bad. We went to the Old Town Mexican Cafe the other mornings of our stay and for the same price got wonderful cooked to order food that was enough for sharing. 2. The room was the same quaint, spacious Spanish hacienda style room that we have loved but many parts of it were filthy. The top of the microwave had sticky dust, the inside of the fridge had frozen puddles of goop, and the stains on the carpet were really bad - and all over the carpet. We stayed in the plaza level rooms and it was not this way last year or a few years prior and we stayed in the same room as 2021. I must say that the housekeeping staff we encountered were really trying to keep everything going and were very friendly and accomodating. However the carpets need to either be replaced or be professionally cleaned. Also the sheets kept popping off the corners of the bed because the elastic was so worn down. This is not the cleaning staff's fault. 3. The pool was wonderful but there were never any towels. The kids swam every day and we would even ask for more towels to be brought and nothing would get restocked. My husband said the gym is also in a sad state and he has enjoyed a late night workout in there on previous stays. 4. The price - we payed almost $100 more a night this year compared to last year and with the breakfast gone and the room cleanliness seriously lacking I wonder if we will return. To even type that makes me sad. This has been one of our favorite hotels as a family and we are grieved to see it go down in standards. I really hope it improves because we would love to come back if it does.

This hotel never disappoints!!!! We have been staying at this hotel for over 25 years and the service, quality, cleanliness, service ,location etc…… is the best !!!! You will not be disappointed!!!! Quality is top notch !!!!

Beautiful grounds, charming hotel style. Love the neighborhood with restaurants and shopping near. Easy walk to metro trolley system where one can get all over San Diego. Hop on and off bus trolley also stops nearby that gets one all over San Diego. Beds SUPER comfy!!! Smelled strongly of detergent/softener - I loved the smell but know that this might bother others. This is my new home away from home when visiting San Diego!!!

the second time we stay at this hotel. We had a problem with our room and we called the front desk to take a look at it. With in minutes they changed our room and we were very satisfied. The rooms are rooms but the location is perfect, the scenery is beautiful, what else do you need. I will stay here again and again.

Great hotel... Simple as that. The only thing to know is the property is huge and has 7 buildings on it and that means a lot of walking to get to the front desk. So I would suggest requesting buildings 1,2, or 3. Short walk to the main street for food and shopping. Would suggest Chi-Chi's Mexican Cantina on the corner it is going through growing pains so the service might be slow but great food and wonderful staff.

This was a wonderful hotel in the heart of Old Town San Diego, close to numerous restaurants and shopping. The ambiance and decor of the hotel was beautiful and charming and really helped me feel like I was on vacation (as opposed to staying in the city proper). The surrounding neighborhood was quiet and we had a beautiful view of the city from our 6th floor. The pool was very nice as well once the temperature of the water was warmer on the second time we swam. The hot tub was unfortunately out of commission but it was being worked on so I can't really complain about that. I would definitely stay here again!

I stayed at BW Hacienda for 11 days for a work trip. The first room I was given in building 200 had large carpet stains that welcomed me as soon as I opened the door. The room was musty smelling. I tried to over look all of that, then went to the fridge and opened the freezer portion and there was leftover food from the previous patron. The water pressure was next to nothing along with NO HOT WATER. I called the front desk on Day 2 to let them know and the receptionist seeded surprise that I didn't know the whole building was out and wondered why they didn't tell me. She then asked if I wanted a different room.. umm yes please... my next room in the 800 building was 100x better but could still use work on the cleanliness, sanitization, and odor. If you open up the kuerig machine... do yourself a favor and don't use it. This location has so much potential but needs a lot of updating.

the fan on the A/C was very noisy the whole time it was on. the toilet moved when you set down on it. the room was clean, but for the price I expected these two thing to be in better condition. for a minute I thought I was staying in a motel 6.

I love the friendliness of the staff. Also the fact you can walk to great restaurants and bars in minutes. No Uber needed it makes for a very relaxing stay. Also the hotel bar and restaurant was excellent

We stayed here because family was staying here and wanted to be close to them. The hotel itself is in a great location and is beutiful. Lobby people very helpful to change our room and put is closer (those in the handicapped or building 600 are alot further away but closer to pool. The room was ok but smelled musty and was pretty dark but amenities were good. Like that they had the restaurant/bar on location but strange that you have to go thru two different elevator systems because the buildings don't connect. Found out later that it was previously a open air shopping center which explained things. A little pricy for what you get but couldn't beat the location if planning to stay in Old Town

front desk service was rude. we have stayed with a lot nicer people in the past that worked there. cleaned room only twice in one week. had to call to remind. restaurant used to be comped for guests. may not return.

You are playing for location only. Don't let them put you in the 600 building. The parking is a night made with only a few spaces that are all for compact cars with nothing but SUVs in there. If you have to park in the main garage it takes 3 very slow elevators to get there. I got folliculitis from the pool due to the PH in their hot tub and pool not being correct!!! I spent the rest of my vacation in pain unable to walk or sleep from the pain of the rash. Mattress on the pullout what supposed to be a full but was a twin and so uncomfortable!

Our stay at this hotel was not what we expected. Our room was not as clean. There was a no smoking policy but a few guests in our building were smoking. The hotel is very closed to Old Town. But parking is not the best at the hotel. The iron was broken and the ironing board was not in the best shape. We expected a better stay but unfortunately it is not was we wanted.

The hotel was very quaint and picturesque. located in Old Town San Diego. We enjoyed it a great deal. The hotel staff, especially Jeff who assisted with the van and lobby, were all great. It was close walking distance to restaurants and shops. The pool was lovely too.

My girlfriend and I had an amazing time. The room was alot larger then we expected. We were close walking distance to local restaurants and shops which made it so convenient to get out without driving.

I took a tour group of 50 guests to attend at this property. The hotel is situated in eight separate buildings with distinctive Mexican Hacienda style architecture, but all with elevator access. Housekeeping was provided e Rey second day but laundry and toiletry items were always available. Our room was spacious, almost suite size. The common Plaza, pool areas and city outlooks are magnificent. We dined at the outstanding Tequila Factory & Restaurant with spectacular rooftop views of San Diego's Old Town, great and generous breakfast buffet and authentic Mexican cuisine at reasonable prices. We held a presentation meeting and a catered buffet dinner here, both including projected presentations. Sales Director Lynn Allen quickly and efficiently transmitted all of my instructions to hotel staff including a last minute request for 46 box lunches. Her billing explanations weee clear, transparent and final charges weee east to settle (not always the case with some hotels). The meeting rooms are on the smaller side so this property as it pertains to groups is best suited for smaller groups or family events such as ours (up to 50 or so guests). Our group did get first class treatment. So I would highly recommend this property for families or smaller group events.

We stayed at this hotel in August 2022. Location is the best - right in the middle of Old Town. Rooms are very dated , very old. We stayed for two days and receptionist told us that due to a staff shortage our room will not be clean during our stay. Parking was $15 per day witch was nice Overall is old and not very well cleaned , old fridges, old coffee machines .

Location was perfect for walking to various restaurants, ice cream and Old Town. Staff was friendly. Plenty of outdoor areas for our family members to gather together during our reunion. Views were outstanding. Even able to see evening fireworks from the balconies.

Overall, a very pleasant stay. The room was clean and the proximity to Old Town restaurants and shops was a plus. The pillows weren't the most comfortable but they weren't a deal-breaker. We would very likely stay here again when visiting San Diego.

I am president of a railroad club hobby group. Our group of about 50 guests stayed at this property, some for the core four nights, and some like us tour leaders, stayed for seven nights. The feel of the hotel is more like a Mexican style hacienda resort off the beaten path rather than in the large city minutes from the major Old Town light rail, bus and Amtrak station. Their outstanding Sales Director Lynn Allen not only arranged for rooms, but meeting space, audio-visual services, an evening buffet banquet meal and on our last day, box lunches for our group. Meals at the rooftop Old Tequila Factory Restaurant & Cantina, be it breakfast or dinner were well prepared, with generous portions and reasonable prices and stunning rooftop city views. All meeting room and audio-visual and buffet banquet setups were executed and completed on time or ahead of schedule. The buffet dinner was generous with three entree dishes, various side dishes and desserts. Meeting space is best for smaller parties of approximately our size, 50-60 guests. The hotel appears to cater more to families and tourists, but our group of 50 received VIP treatment. Special praise to the audio-visual manager Art Fisher whose services are very reasonably priced and Sales Director Lynn Allen. Lynn was the key to organizing the hotel team for all these events with clear instructions throughout our stay and whose transparent explanation of charges in setting up our stay made settlement very straightforward.

Hotel is in a great location. Close to the freeway and many food choices. You can drive to nearby food locations or there are many that in walking distance from the hotel. This hotel is big, but once you are there, you figure it out quickly. Parking garage is gated, but parking was pleniful. We stayed on the plaza level which was very nice. Many tables and chairs outdoors and a stairway that leads down to the street level. The pool/hot tub was on our level. Room was spacious. Couch, table, table with chairs, dresser, closet, fridge, coffee maker and microwave. Small sink outside the main bathroom area. In the bathroom there is a large counter top with sink, toilet and shower. Also a multi plug in/charging station.

This one is located right in Old Towne so you can't beat the location. However the walls are super thin. Ask for a top floor room because we had people above us that all hours of the day and night stomped and ran about keeping us up. Great food but overall wouldn't return unless I could specify my room location more

The staff was courteous, pleasant, and professional; my room was clean, spacious, and fresh. Although I was attending a local educator's conference, I would definitely "gift" a weekend stay for my adult children and my grandchildren; Sea World is within a 10-mile radius, and the local shops were colorful and very pleasant.

Booked with Expedia for a nice long relaxing mini vacation. When we checked in, we were only able to get a room in an area that my wife did not like. The clerk (Sherry) mentioned that they were booked for Comic Con that weekend and had no extra rooms available, but Comic Con is not until 7/21. They don't offer rooms on the lower floors if you book with Expedia. When I went back to the front desk to mention our room was dirty and the bed was a mess, I heard the clerk offering changes to room location to customers checking in - we ended our three-night stay the first night. We have stayed at this location for 30 years and have seen it at its best and now at its worst. We have enjoyed this location right in Old Town. Unfortunately, customer service and the condition of the rooms and beds have ended this long-term relationship.

I've stayed here for the past 15yrs. 15-30 days a year. The only thing going for this hotel is the restaurant. Rooms are in need of repairs n updating. Carpets stained and torn. Bugs (silverfish n centipedes in bathroom) mold smell around ac. Shower parts broken. Obvious drywall repairs poorly done. Trash in walkways.Upon check-in multiple guest complaints at desk about broken exhaust fans and doors not working etc. is why I didn't complain I really was hoping it would be a better experience but by the end of this stay it may be my last.

The rooms were musty,light didnt work,not enough towels asked for 8 since there were 3 of us was told that was to many,They charge for parking,Not a clean feeling Had to spray the room with lysol,The first room was so bad requested another room,they also charge for parking,The price of the rooms should include parking

Depending on your room location and how recently the room has been refurbished, you can have a great stay or a disappointing one. I liked the hotel's location and the friendliness of the staff. I disliked that we had to take 3 elevators to get to our 600 room and numerous shortcomings of the room. The breakfast was boring in that it never changed. I thought some of the common areas needed sprucing up. So, decide if you want to take a chance.

Checkin is at 4 and we did not get a room until after 6.Paid for a upgraded city view but we got a room with no view that was so old and run down. Spoke to the manager Ismael the next day and he was very apologetic and helpful.

We relaxed at the pool. Walked down steps to Old Town for lunch, dinner and dessert. The room/balcony was perfect for firework shows. Our room was clean, the hotel is relaxing to walk around. The staff very nice.

This was our second stay at the the Best Western Plus Hacienda in Old Town, and it was another enjoyable stay. The property is massive, but once you walk around a bit you start to learn where the different buildings are. The best part of this property is the wonderful view of the bay from some of the upper level buildings. The location is also fantastic since you're able to literally walk out of the hotel and go down the street to many of the Old Town establishments. If you're wanting to just visit Old Town for shopping, dining and sight seeing, this place is ideal. Overall we really enjoyed our stay and will definitely look to stay here again if were in the area.

Dirty, broken, ran down rooms. A. C broken. No window screens, plumbing bad, ice machine broken, no service, no house keeping, no front desk calls ever picked up, uncomfortable beds, very small t.v's.

No continental breakfast. At the facility, the restaurant closes at 8 pm. They do charge for parking. Tight parking area. Building/room old and outdated. Old smelly room. Old Toilet/bathroom. The fan didn't work. The blinds did not close all the way. Small TV... I have a computer monitor bigger than their TV. not worth the price. Look around...shop around... Nor worth the price they are charging.

Hopefully the hotel will be renovation. It is very dated. The grounds are beautiful and the scenery is wonderful. The staff is phenomenal. But since my last visit at the hotel in 2014, very like had been updated.

As stated in the title - there was urine on the toilet seat. Our second day there we came across an empty water bottle with chewed tobacco. The room smells like mildew. The walls are very thin and you can hear all that is going on and the people above when they walk.

The room had a musty "Old Motel" smell. Their policy is to clean the room "every other day". We got nothing on day 2; I called and asked for it to be done, they said it would. Did not happen. Apparently no soundproofing between floors...sounded like the folks above us were practicing their tumbling it was so loud.

Jun 7-11 ...Failed amenities. Worst hotel experience in 20 years. Not enough staff to service the rooms. Room serviced one time in 5 nights. No Kleenex since Jun8. No working phones. Amy (manager) tried to charge guests $10 for a hardboiled egg in the lobby due to no restaurant. Stains on the room carpet were expected. The hotel staff is very defensive and not friendly when I explain how a non-disabled guest took the Disabled Parking Handicap spot in that I paid to use since I had to get a car due to the restaurant being closed all week and pay Amy $17 a night. This hotel does not meet the Best Western Plus quality standards.

Grounds are beautiful and the staff was very nice. The room was terrible. It felt dirty. The carpeting was torn and looked filthy. Not enough amenities like coffee in the room and they don't clean every day which would be fine if they gave you enough coffee and creamer to last. Room was also very dark.

Took my parents from HI to visit San Diego. The hotel is in a great location but needs a lot of updating. Rooms are not the cleanest. Furniture needs updated. Power went out and was not told about it.

Check-in was friendly, but she didn't mention breakfast, so not even sure if they had it. Everyone who worked at the hotel was kind and friendly. The property was built as a shopping center and later remodeled into a hotel, but that was clearly many years ago. It's due for a major refreshing. Lots of stairs and somewhat maze-like layout, but that's really part of the charm. You can walk right out into the middle of old town when you leave the gate though, so it's easy to forgive a little worn carpet and a broken shutter here and there. Clean, comfortable bed, hot shower, but dated TV. We did redeem our free drink tickets in the bar, and the restaurant also looked welcoming. If you're looking for something a little quirky and charming and not so corporate feeling, this place really captures the spirit of Old Town.

Was visiting our Son for a once in a lifetime and we check with front desk 3 times to make sure we will have a shuttle for graduation at 7am, no one came and so a taxi took us which was an hr later than we should of left. U cant take that back. Horrible

I highly recommend staying here if you want to experience the Old Town culture of San Diego. The hotel is in a hacienda style and truly beautiful. The customer service I received was excellent and very welcoming.

the service was amazing the hotel views were beautiful from all the hall ways from elevators and on the patio, walking around the hotel many shops and restaurants, and of course walking to Old Town San Diego Park was amazing

Problems from beginning to end. Not what we are used to experiencing from Best Western. Location was the only positive part of the stay. Professionalism needs to be taught. More check-in parking spaces would be appreciated.

The front desk was very helpful. Room was very nice. I liked the location since we could walk to restaurants and shops. The only criticism is no breakfast, although they have a voucher for a restaurant around the corner. However if you stay several nights, you have to pay for breakfast beyond the first day.

The rest of the hotel looked great, our building was awful. Building 600 is furthest from the Old Town activities and up a steep hill. The room was dirty, had stained carpet and not properly vented so everything felt wet. We were promised conjoining rooms and when we arrived they had none available as apparently this is a "request." Had I known this, I would have booked elsewhere. We were placed street side which with young children is not ideal by any means. The room did not feel secure so I'm glad I brought an extra lock with me. While walking around the hotel, literally every other building seemed so much better, building 600 is awful. We also paid for parking and were not able to park in our designated garage because it was over crowded. Overall- book elsewhere with kids, big waste of money.

Location is great hotel has a good appeal upon arrival but bring your cleaning supply including broom.patio dirty room not to clean.requested housekeeping FORGET It came back to how j left it stayed for 3 nights.. will most likely never stay again j guess that's what j get for stayin at best western.. if u do go go with low expectations so if it's good for you you won't b to dissapointed..

The hotel has such lovely ambiance. The plants and flowers and view of San Diego are spectacular. The rooms are dated, and you may actually have to climb a lot of stairs to get to your room. The dinner is nice but avoid the breakfast buffet. If you want your room cleaned and freshed up you need to remember to request it, it's not automatic. But other than that its an exceptional value. My grandson loved the heated pool.

I stayed here last summer and was disappointed on this trip to find that parking and breakfast are no longer included. The elevator broke before we could get to our room and my mobility-impaired husband had to take the stairs because maintenance hadn't arrived. A screw popped off the handrail as he went up. The shutters in the room let in too much light at night. The view from our room was lovely and faced the city, but that meant more noise, including airplane take-off. At night we could hear the man in the next room coughing. The cleaner they use now is so strong that I could smell it even before I entered the building. While we enjoyed our trip in June 2021, I'm not sure that we'll be staying here again.

Wesley checked us in and he set the tone. Friendly, informative and attentive! Tim and Abraham served our needs at the Restaurant bar and it was truly a treat. Later, we had a great meal at the restaurant and Tim was a gracious host and server. We couldn't have asked for better service. Our room was clean,comfortable, and not at all plastic as are so many corporately designed accommodations. Very close to historic Old Town and to the embarkation point for the Trolley that will take you almost anywhere in San Diego.

Great little family getaway. It's our top hotel to stay at when we visit. Beautiful hotel! Our favorite to stay in Old Town San Diego. We love the location, close to the main strip… restaurants, stores, bars.

We stayed at this property for boot camp graduation to which the shuttle service was very convenient. Overall it is a lovely property which has nice views, especially from the 600 bldg. It is quite large and can be tricky to navigate but there are shops and restaurants within walking distance, (we loved Coyote Cafe). Rooms are kinda dingy and really need to be renovated, especially the bathrooms. Luckily we didn't spend a lot of time in the room as it was not worth the $169/night we paid; however, we loved the staff, location and shuttle. Until rooms are renovated, I will probably stay elsewhere but for graduation, it met our needs.

The restaurant that overlooks the town is quite beautiful at night. Drinks were made well with appropriate mix alcohol. The rooms were very clean with high ceilings. Outdoor seating so you can relax and enjoy the view at night.

This hotel needs a desperate renovation. Carpets stained, bathtub backs up, and the door handle was about to fall off! The website stated the restaurant closed at 11 pm on a Saturday when in fact it closed at 8 pm. We were celebrating my son's birthday so I called ahead to see if they could put something in the room. They transferred me over to a voice mail and Scott was supposed to call me back. They never did. Number one rule in hospitality is to call back the customer. We checked out the next day and booked at the Hilton. When we arrived they had a nice spread for my son. I like BW but was throughly disappointed in this location. I hope they renovate soon!

We were aware of booking a budget hotel for our last few days in town. The bonus was being in the middle of Old Town and proximity to airport. Very easy to walk to restaurants (highly recommend the Coyote) The cons sadly outweigh the pros: - We were out in the oldest building (#5) and it shows. Imagine going to your grandma's for the holidays and remember her bathroom being outdated by 30+ years. The shower was disgusting. -Ignore the posts about breakfast. There is none. Coffee maker in room but there was an old coffee filter left in it so I lost my desire. It's very difficult to find a quick go and go coffee or breakfast nearby. Very inconvenient. The room was dark and felt like prison. I could hear every neighbor and their showers or toilets sounded like a jet flying over us. Our bed sunk in the middle so my husband and I would roll to middle. It's quite comical but also they should charge less for the old rooms. Sounds like we had a different experience than the newer part. I read many reviews and decided on this hotel but overall it was a bad decision. I can see a Marriott Courtyard out the window and wish we went there.

We requested our King rooms to be together and was placed in the oldest building. The rooms need updating. I have stayed in the newer rooms and those were a lot nicer. The drink tickets were for soda, Goose IPA or Budweiser, being served at Tequila Factory. They could have offered a Margarita.

Great hotel. Staff is excellent, rooms are perfect- my room was a suite with a balcony (and the windows open!), walking distance to local restaurants and tourists areas, great experience overall. Will stay here every time I travel to SD.

I paid for an upgraded view, and I got the pool view, instead of a bay view. The rooms are run down and not upgraded. There Is no elevator access to the 4 and 5 floor. The door handle did not work, you had to manually lock your own room. No coffee creamer.

Great walking distance to everything offered in and around Old Town. Located near 2 major freeways and 10mins away from Gaslamp/East Village so Uber and Lyft aren't too expensive. Would definitely recommend!

Beautiful views from our room. The room was very clean also the hotel was very clean. We loved the margaritas at the restaurant upstairs. Would highly recommend this hotel. I felt very safe. Loved it.

It a shame this place has so much potential but it's rundown, with old worn mattresses.we liked the photos online but this was deceiving I definitely would of picked another hotel had I was able to really see inside what I was paying for.

Hotel right in the center of Old Town was a perfect spot to walk around. The hotel had great views of old town and San Diego. Property had an authentic feel. Rooms were clean and beds comfortable. The stairs to the rooms are no joke so if you can't do steep stairs make sure to let the staff know at check in. Would stay here again.

Nice place for adults, but not for children. Parking was less than adequate, and breakfast was not included (was led to believe it was when we booked). Very nice staff, helped us get situated quickly. Was hoping for more in amenities, but really we needed a night to rest before our big trip, so it met the intent.

Overall a beautiful view, nice weather and warm pol. Hotel itself starting to age with a slow repair uptake. Staff likely overworked and underpaid as they gave the vibe that the guests were a nuisance. ZERO extras for your dollar. Including smiles or customer service.

Literally the free breakfast is phenomenal. Top it off with the most amazing server Ernie who truly makes the day start perfect. The pool was a blast and the view is breathtaking. Lots of walking so please utilize the elevators if you can find one.

Be careful not to check in after business hours. You will have to carry your luggage up those stairs. They turn off the elevator after housekeeping goes home. Beautiful property, lots of restraunts nearby. Maintenance staff is great. Rooms are nice.

I have always wanted to stay at this hotel and finally made it happen. I was not disappointed.. The views are amazing the staff are so friendly. My only negative is that the walls are very thin. We woke up to our neighbors whole conversation loud and clear. The hotel is a bit of a maze, but the views as I said make up for it. The staff from the airport shuttle to the front desk people A+ service.

The hotel is unusual with rooms on various levels in different buildings set in beautiful surroundings and a good restaurant. The architecture is in character wilth the Old Town. The staff are extremely friendly and efficient and made our stay extremely pleasant.

Not respecting department of defense workers. Breakfast at 7am is too late for many business travelers. Most start work by 7am and have travel to get there. Many more choices in san diego that are not as dated.

This is a older hotel, great location. The out side is well maintained. The room we had need up dating. Furniture ,bed was past use date, needed updated. Tiolet, tub very brown. Tub did not drain. Window covering broken, did not work.

Stayed here so many times. Love the location and hotel. Sherry gave us great customer service. There was a male with longer black hair and glasses that almost ruined are stay. But Sherry saved the day.

The hotel location is wonderful. You are in walking distance to old town. However the rooms are not worth it. The walls are thin and you can hear everything going on in the rooms next to you. The landscaper was out at 7 in the morning using the leaf blower right next to our room. We stayed 2 nights and got charged for 3. I would not recommend staying here.

I have stayed at the Hacienda Hotel in the past when traveling for business. They have always met my needs as a BW Platinum Member. However, on this past trip the hotel fell far below what I expected. The front desk was rude on a call made from the room asking for information. There was NO breakfast for customers in the morning. Toilet made a whistle noise when filling up with water.

When we arrived check in was fast and easy, the room was in pristine condition, we could smell the clorox when we opened the door, very clean! Great location, just walked out to San Diego Ave and there were lots of nice restuarants to dine at. We were very satisfied with our stay here.

Terrific views. Location is unbeatable. Perfect for stays in old town. Customer service is amazing. Family friendly. Nice restaurant. They staff is always accommodating to our needs/requests. We were completely satisfied.

Arrived at this hotel, tired and stressed! Marisa the Manager went over and above to make our stay affordable, gave us a quiet location and perks like free parking and discount vouchers for breakfast. She checked on us shortly after to make sure we found our room ok and if we were happy with everything. Loved the location! Staff are the BEST!

This is our second stay at this hotel and we will keep coming back. Great value, location, & friendly staff. Rooms are clean, service requests are met quickly. Waking distance to everything in Old Town.

I really love the exterior look and feel of the hotel. It's a really lovely location right in the heart of Old Town. The downside is that it felt a bit dirty and rundown. The floors and bathrooms were a little gross.

Really nice staff very helpful and kind. You should try the Tequila Factory on the premises, Nice place to enjoy with friends or just enjoy the atmosphere. Love the hotel being near shopping and dining. A couple hiccups but a overall good experience.

$800 for 2 rooms for less than 48hours and they charged for parking!!! This did not include valet in that charge. Rooms are small and extremely outdated…beds super old and uncomfortable. I thought for the money they were charging it would have been nicer…lesson learned

The location is what we love most and why we come back, very convenient. The staff are very friendly. Special mention to the Manager Marites Flauta. We witnessed how professional she handled guests when we're waiting to be helped. Such a warm personality and professionalism deserves a promotion.

This is a great spot with everything you need close by I highly recommend choosing another restaurant then the one in the hotel staff at night is rude and disorganized but the hotel 100% satisfied and I've been to almost all best western in San Diego

Perfect location. You can park your car at the hotel, get settled in your room and walk where ever you need to go. Restaurants, live music, museums, ice cream parlor, fresh flour tortillas etc… The hotel also has a delicious restaurant, The Tequila Factory.

Best western hotel was incredibly amazing from the staff to every amenities it's a great location for a getaway . I'm so glad I stayed here I enjoyed the view and it's located a block away from walkable restaurants and bars or just to have a night walk. Randy at front desk was very accommodating and exceeded our expectations. He's so friendly with honesty. I loved his service.

The BW Hacienda Hotel Old Town is right in the middle of Old Town. The location is perfect you can walk to everything. The lobby and grounds are well maintained. The furnishings were a bit dated in our room, but everything was clean and comfortable. I would stay here again.

It is worth upgrading to a room with a view. We were able to see the fireworks at Sea World and had a great view all the way to the water. Excellent location for shopping and restaurant/bar hopping. Great overall atmosphere.

the room had too many neglected issues. 1. Many of the shutters were no longer connected to the rod so when opened many stayed closed. When opened by hand some just fell closed 2. The prongs for the floor lamp cord were broken off so it did not work 3. the ceiling fan was so out of balance it wobbled and made so much noise it was unusable. 4, The bathroom fan did not work. 5. The switch for the bathroom heater was broken. 6. The built in stopper for the tub was broken and was sitting on the side of the tub. 7. 1 blanket for 2 beds. 8. There was no daily room service. That is not a problem but there was only 1 outside trash can for the building and it frequently was overflowing. 9. 2 packets of coffee for a room for for 4. Even though we were told coffee would be in the lobby there was none. The front desk told me there was a glitch and there would be none. it is a beautiful property but Far too many nelected items to give more than 2 stars.

This best western plus hacienda hotel had a great view for our balcony room. Great location for all the old town attractions. It is nearly the best spot to stay if your going to old town. Lots of restaurants and shopping in walking distance.

The location is great. Close to all activities in the area very convenient. Staff was very profesional and helpful. Had a couple of issues with the cleanliness of my room but staff was willing to move me rooms just to keep me satisfied I told my wife I would like to take a weekend getaway at least once a year to this hotel.

Our family and friends have been staying at this hotel for the past 15 years. The rooms are spacious and always clean. The complimentary drink cards are a win!!The location is prime! It's a great place to unwind with the kids and enjoy Old Town.

Very dissapointing stay. Twenty minutes to get lukewarm water in the shower. 1/2 armoire for everyone's clothes and no closet. Spider crawling on bed, staircase broken not usable. Ice machine on 1st floor with room 824 on the 3rd floor...wait for it...no ice in the machine. All this for 176.00 per night....but wait, there's more...17.00 extra per night for parking! Don't stay here!

The hotel is very well located. You are a very short walking distance from Old Town and many restaurants, as well as close to many San Diego features and fine restaurants. Its prices are reasonable. The hotel is getting on in age, but that is also its beauty. It's in a beautiful setting with mature landscaping and resembles the hotels of the Golden Age of Hollywood...very, very nice.

There was no cleaning staff even though the hotel was completely booked. The rates were higher than ever and the excuses blamed on COVID were endless. The wrong sheets were used on a king sized bed and the bed wasn't made correctly. Worst hotel stay I have had in my 64 years.

The Hacienda is an older hotel but very well kept. The room was small but charming and very clean. The hotel internet service was very good. It's conveniently located within walking distance to Old Town. Would be happy to stay there again.

Nice place, quiet and felt very safe. Within walking distance to all the great places in Old Town. It is a landmark. Would recommend staying here to anyone. Was a great experience. Can hardly wait to visit here again.

We had a great stay at the Best Western Hacienda. Location was great, we could walk right down to Old Town. City views are beautiful. Breakfast was convenient and good. We will definitely be staying here on our future trips.

I stayed there on a bus tour. Staff had to Load luggage because there were so many elevators and buildings.. They did not load my luggage on the bus and waited till bus driver stopped the next night and called them. I waited till 2:30 am the next morning to get my luggage and they did not even have an excuse.

Great location. Room was nice and comfortable. Amenities were great and service was wonderful. The entire hotel staff was friendly and courteous would definitely stay here again. Have stayed here several time. Would recommend

I have never had a bad experience here. Never has the staff been abrupt, unkind or having a bad day. I have been coming here for over 10 years and the hotel is still beautiful and the staff here is awesome.

The Best Western Plus at the Hacienda is wonderful. The property is beautiful, the staff at every level are super friendly and the location is excellent for seeing Old Town. But, it's also super convenient to everywhere else in San Diego. We'll definitely be back!!!

Overall experience was great. There was some inconvenience that really was out of hotels hands and more with inconsiderate people. The person in the next room smoked all day and all night. Don't expect a fancy room but it is comfortable. Loved the view I had beautiful hotel!

You can't get a better location unless you are directly on the beach. The staff in all areas of the hotel are great! Downside is lots of stairs. Many restaurant options within walking distance. Get a room on the main level to enjoy a large shared patio area, updated rooms and to avoid stairs. We did not have any problems with parking in the garage on a weekend in August. I would definitely stay here again. The staff was fantastic!

My experience from start to finish at the Hacienda was top notch. The staff was friendly and helpful. The courtyard, the pool, the restaurant were all excellent. The room is a little dated but very clean. I would stay here again for sure. Located in a very quaint Old Town area of San Diego.

Location was everything! Indoor garage gated parking is a +. Rooms were clean but the bathrooms could've used more cleaning time. Overall the hotel is pleasant and we would definitely stay again. Thank you

It was literally the best sleep I've had in four months. The beds were comfortable staff was courteous and the overall experience exceeded my expectations. Thanks A million best western plus hacienda hotel. Keep up the good work..!!

our car was parked in the parking garage, since you have to pay for parking we figured there'd be some security but nope. staff was rude, horrible and unhelpful. guess it's a common thing for them they weren't too surprised about the whole ordeal! like I wasn't expecting them to pay for damages or anything but they literally brushed us off and said it's not their problem. lol. never again.

The Hacienda is cute and very convenient (in Old Town and a short drive to downtown, Harbor Park, Sea World, San Diego Zoo, Mission Park Beach, etc). Unfortunately the rooms are dated and run down (stained carpet, mildew, etc). The staff is great and it the price is good, but not a pleasant experience this time.

Both my bed and my grandson's bed were not made up properly with clean sheets. The sheet only covered half the mattress forcing you to have your feet on top of the bare mattress which had been used by other people - unsanitary and unacceptable. My room was near the pool which was pretty noisy but expected. However, I apparently had kids in a room above me jumping up and down on their beds - banging on the ceiling for at least an hour in the early evening and then again at 1 AM waking both of us up. I should have called the front desk but didn't. Lastly, we hoped to get breakfast at the restaurant but found that they only had a take-out box which you could get and eat somewhere outside. We were not given a coupon for the take out box either. Not what we expected for a vacation. Although the check in/out staff was wonderful, I doubt that I will stay in a Best Western again and though the location of this hotel was great, I would not recommend it for anyone.

August 7, 2021. The room was not ready at 4:30 PM despite completing online pre check-in. Hotel shuttle service was canceled for the day. We had to be at Petco Park by 5:30 PM. The hotel paid for a taxi to Petco Park. We received free hotel parking and $20.00 off of the room rate after we returned from Petco Park to check-in at 10:30 PM. Management did the right thing after we complained. So, we eventually had great customer service. Thank you. The room was clean and everything worked.

Hotel definitely has a hacienda vibe. Grounds are nice. Beware, the property is somewhat expansive along a hillside and to move around you must go through a labyrinth of stairs and elevators (very old elevators) to get around. Rooms are a bit outdated. Property is clean and well maintained. Restaurant is good. Great access to Old Town.

The hotel is renovated from an older one, but not complete modern. Electronics/electrics in the room were new but furniture were dated, the stay was safe and quite. The location of the hotel is super, just a couple of minutes walking to the market and the food streets, tens of Mexican style restaurants /bars available.

Pros:The place has killer views, easy access to MTS (trolley) and freeways, as well as Old Town Trolley tours and multiple restaurants/shops are within walking distance. Parking is available for a small fee which is good as city streets fill up fast overnight. Onsite laundry ($1.50 ea wash/dry) Onsite Restaurant-Tequila Factory Cons: The place is old, no pun intended, it shows in the rooms as we had multiple offenses (tile in bathroom coming out, sliding door could not be completely closed or you were stuck in there, and entry door handle would not turn, so it took several tries to get it to open and you had to shove hard against the door as the wood was swollen in the frame as well. Also, we had the previous guest's clothes in the drawer of dresser& food in fridge) General Info: The breakfast was super simple (your choice of ONE: egg burrito, egg sandwich, pre-boxed cereal or yogurt with granola bar. Each item had banana & came with choice of regular coffee or orange juice-that's it) There was only one wait-staff to take orders and get drinks, so people pile up fast from 7:30-9:30. There are STAIRS! I mean lots of stairs. The hotel sets up against the hillside, so you have to climb from lobby to your destination and it's like a maze (maps are posted in several places to help). There is an elevator from parking garage and a few others around property, but if you can't handle the ups and downs then getting to the pool will be a challenge. Pool towels were hard to come by, but soon learned you need to pick up the RED phone and call down to front desk & they will eventually bring more. Bed comes with firm mattress covered in white linens and 4 pillows per bed. We had double bed and couch room. The couch made out to a twin bed, also with white linens & tan acrylic blanket. The AC is at window and was musty, which could use some service. No pen & paper provided, nor shower kit, so be sure to bring your own supplies or perhaps call to front desk (I honestly got tired of always calling for towels or things) I'd stay there again because of where it's located and the views. It's not 5 star anymore and price point is high due the the location and view; otherwise it should be priced at (current status)$80 a night instead of of $130-$150. (as a point of reference I travel 3-5 times a year for both business & pleasure. Stay at Marriott, Wyndham & Hyatt properties. Booked this thru AAA mobile app. I try to be fair & honest as I appreciate other reviews with same info)

I love this place and have been here several times, BUT i wish they would work on the restaurant. the service is horrible and the staff needs help with customer service. this is my second stay this year and yes the first time was in the middle of COVID but now to have the same guidelines is crazy when every restaurant in the area are OPEN. is it because this is more convenient? who knows I just know this hotel is not cheap and if I am going to continue going there this better get fixed or i will not return no matter how much I like it.

One couldn't ask for any more convenient location for visiting Old Town. Room was clean and beds comfortable. As usual, only one luggage rack for two people. Check in service was prompt and friendly. Didn't like the idea of having to walk elsewhere for the free breakfast so didn't use the tickets. I would grade it higher, except it lacked a comfortable chair and only way to watch tv or read a book was to sit on the bed.

Anytime we visit old towne San Diego this is the hotel we like to stay at. The hotel needs to be upgraded. Location is great cause it's walking distance to everything. Just please upgrade sooner than later.

the location was good but I will not stay there again to get to your room you had to take to many elevators it is like a maze just to get to your room.We had four family's that were together and were all in different area's of this Hotel and only six floors and had to take to many elevators just to get to our rooms.

This is the perfect hotel for staying in the San Diego Old Town area. Walking distance to everything in old town and the surrounding area. The grounds of the hotel are very pleasant and relaxing. Almost every room has a view of the immediate surrounding city. You can watch the fire works every night from Sea World from the upper balconies. We will most assuredly be coming back to this hotel.

The Hacienda used to be great so we booked there again and it's been about 4 years since we were last there and I was terribly disappointed with staff, cleanliness, no towels , spa didn't work, leak in our shower onto the floor and Rooms were dusty. For how much you pay it's definitely not worth it .

BW is lucky to have this landmark of a hotel. The BW Hacienda Old Town is a unique and very good Old Town San Diego experience. It is wonderful to stay this hotel. The hotel is NOT a prototype of some new bottom line, fake hospitality, corporate brand.

The environment is beautiful! Always the best experience! Rooms are spacious! Great location! Staff is simply the best! Plenty of parking! Staff is ready to help you with whatever you may need! You won't be disappointed!,,,

Great place to stay, walking distance to all the Old Town restaurants and shops, making it easy and convenient to eat and shop, without having to drive. Hotel staff is friendly and helpful and knowledgeable about the Old Town area.

Have stayed here before, but this time all was different. The front desk people were good. However, when you are on vacation or at lest when I am on vacation I don't want to make my bed, take out trash, and have to go and look for a restaurant that has a more than a burrito for breakfast!

I want desperately to love this hotel. The truth is that it fails in too many ways. We stayed for 5 nights, and not once did our room get cleaned, and we had to call and ask for new towels and toilet paper (which I had to go down and get myself). The elevators didn't always work, and basics like laundry were in their one non-ADA compliant building. The breakfast they offered was a burrito or a sandwich so if you pretty much don't eat eggs or pork you don't get that most basic of hotel amenities. Lack of water pressure and some basic maintenance was needed as well. The worst was the parking. You pay $17-$19 per day to park, but the truth is it's sketchy at best. We were in building 6 and the day we checked in we couldn't even get our little car into a spot because not only were the spaces too small but they had garbage and construction materials taking up over half the garage. This was a fairly pricey hotel, so to be nickel and dimed to death for poor parking and non-existent services, seems like a bit of a waste. It's a gorgeous property and the rooms are nice enough. It's a great location if you want to stay in a smaller area but still have some options, but they either need to step up to make it worth while or drop their price. Transparency on the exorbitant fees, and better parking options are the most needed things for this location.

Amazing staff, food and Mexican Atmosphere of Old Town! Rooms are spacious, clean and come with great views of Old Town, San Diego and the Pacific Ocean in the distance! Less then a block from Old Town, 2 Blocks to Trolley station and short trip to Anywhere in San Diego!

Check-in was slow with a line; however staff was too helpful. We liked the hotel and the amenities. Location is perfect for the old town visit, breakfast was a bag service due to covid situation but delicious, parking fee was cancelled as their offer. Pool was nice. We enjoyed our stay and would prefer the hotel again next time.

Family and friends came in for a weekend from AZ and CA for a loved one's memorial service. The hotel staff were very accommodating and friendly and the property was beautiful. The proximity to Old Town shops and restaurants gave us plenty of options for exploring and enjoying the beautiful weather. There were plenty of gathering spaces on the property for our big group and we enjoyed the restaurant, pool and plaza area. Would definitely stay at the Hacienda Hotel again!

Best Western Hacienda is a beautiful, perfectly located hotel in San Diego's Old Town. The property is gorgeous and the rooms are lovely and very comfortable. Lots of restaurants and local fare for anyone's liking.

Currently in the middle of a one-night stay and it is quite possibly the worst hotel (noise-wise) I've stayed in. It's midnight, the herd of wild buffalo upstairs has been stomping around, seemingly in a footrace to nowhere, for about 4 hours now. I called the front desk shortly after 10 PM in which they stated "they would look into it". The AC unit/fan is on its last two legs having been set on high in a feeble attempt to drown out the constant thud, thud, thud. It's rattling only signifies that my hope, much like it's motor, is dying. My 5 AM trip to the airport can't come soon enough. I'm too old for this. I hate this place. Don't stay here unless literally every other hotel in San Diego is booked, and in that case, sleep on the airport runway, it'll be quieter. 4 hours and 23 minutes to go...

This was the perfect place to stay for our first time vacation to San Diego. Old Town was central to everything we wanted to do. The metro transit system is only 10 min walk away and we were able to take the transit trolley and buses to every place we wanted to go...downtown, Seaport Village, Coronado Beach, Mission Beach, Pacific Beach, and the zoo. Also hiked up to Presidio Hill behind the hotel for the views and a visit to the museum. The property itself covers 5 acres and built on a hillside. There are different levels and views. After a couple room changes we ended up with a lovely view (above the pool). There is also a laundry room. The property is very quaint and well maintained. The beds were comfortable. Overall I would definitely stay here again.

Staff was helpful getting us a new room due to loud neighbors, and quick responses for questions and other needs we had during our stay. Pool area was nice and complimentary drink and meal tickets were great to the restaurant that was also on the hotel grounds

The good thing restaurant connected to the hotel very accessible to everyone. You could explore old town San Diego by walking . Very close to Sea World , Balboa Park and etc. I would recommend this hotel .

We chose this hotel for the location and the positive reviews. But, unfortunately we will not return. We should have switched to another hotel after the 1st night. We left exhausted because of lack of sleep after our 5 day trip here. Positives - 1) Great location - literally steps away from everything Old Town, 2) nice staff, 3) good breakfast (even though limited because of covid) was limited to a breakfast burrito or white toast breakfast sandwich and coffee, tea or juice served to go in the hotel's restaurant, The Tequila Factory with outdoor seating, 4) the bed was somewhat comfortable. Negatives - 1) Very noisy room issues/noisy hallway. The bathroom sliding door was loud when you open/close (and hard to push/pull) and the only light switch runs a loud bathroom light fan, 2) the toilet ran all night (despite requests from maintenance), 3) we were near the garbage area, so had the added bonus of garbage day in the wee hours, 4) hallway was very noisy with foot traffic, 5) outdated room interior (bathrooms, carpets) and old plain bed linens, 6) room is dark - if you want privacy your have to keep your blinds closed because there is guest traffic walking by in the hall, 7) no parking available in hotel garage - even though it's was part of of our rate (note: the hotel allows the public to park there!), 8) lots of steep hills & stairs to access our room, 9) hotel, although charming, was not clean (especially interior stairs and halls). I think that room renovations could make a big difference here to improve the guest's stay!

I understand it is Old Town San Diego however the rooms are way over due for renovation. Our room smelled musty and it could have been cleaner. Sofa and carpet was in need of shampooing. I requested a floor level room and waiting till 6PM to check in and they put me in a Plaza level floor (3rd floor). Would I have known they were not going to accommodate me like they said I would have checked in earlier.

We love staying at the Best Western hotels and this one specifically we try to stay here at least once a year to relax its awesome love the food the drinks the ambiance just lovely. You get what you pay for when you stay at this hotel. You are greeted with very friendly gestures like your free drink at the bar and your breakfast buffet in the morning (due to covid you have choices now bit still good choice of different burritos and sandwiches). The views are beautiful any where you look theres an amazing view. The closeness of all the shops and restaurants and things to do is awesome.

I will not think twice about staying at this hotel again. Employees were extremely nice! The free breakfast was decent--nothing to complaint about it. The room was super clean and the façade of the hotel is really nice.

Hacienda Hotel Old Town is located walking distance from Old Town State Park and easy driving distance from Balboa Park, Zoo and Sea World. The hotel was clean and comfortable and staff went out of their way to be helpful. The price was excellent. Well worth the stay.

This is the perfect spot to stay when visiting San Diego. The hotel is beautiful, always clean, comfortable, friendly staff and continental breakfast included. Best of all you have your own gate walking straight into Old Town. This is definitely my favorite place to stay.

We have used Best Western Hotels as our preferred destination over the years and have been very pleased with each and every experience. There has been issues during our stays and the attentive staff quickly and efficiently handled them. We recommend this chain to friends and family and always look first for Best Western wherever or whenever we travel for business or leisure.

This is a great old hotel with awesome views but has become shabby. The shower was leaking, the towels were thin and stained. The room itself was large and clean but worn out. We stayed one night before an early flight.

Quaint Spanish style look. Quiet in most areas of 8 buildings. Covered parking (charge). Great views of city, ocean, hills. Easy access to main streets of old Towne. Complimentary tickets for food and drinks.

We paid for a city view for an extra charge and we didn't even get that at all. Room was supper outdated, pillows Were hard as a rock! My partner and I regret staying here! Please save your money and book at a different hotel! Reception didn't even care that I was not satisfied with my stay.

This hotel is our go-to hotel in San Diego because we love the location in Old Town. Its easy walking distance to everywhere in Old Town and we have a great time each and every visit to the Hacienda. This last trip though, on the first night, a family a few doors down decided to have what appeared to be a family reunion in an open area the hotel calls "The Plaza". there were about 10 screaming kids that never seemed to tire of displaying the lung capacities throughout the night along with knocking on and bumping into our door periodically. There was maybe a dozen drunken adults that spent the night attempting to laugh and shout over one another, a boom box that blasted loud bassey music - it was all pretty unnerving as my wife and I attempted to spend a quiet evening watching tv. It didn't work. In my younger days, I might have gone out and confronted the guests behind the gathering, but at my current age, I decided it best to entrust that responsibility to hotel staff. I called the front desk to ask them to quiet the party down - and I assume they tried - but there was no change in the noise outside our door. An hour later, I called a second time, and again, no change in the noise level. Finally after 10:00 pm, the noise ceased. Not sure how management could allow this family to dictate whether other guests would be allowed to enjoy their stays at the hotel. The next morning, I went to the front desk and asked whether that family would be staying another night and they told me that they would indeed be there a few more nights - so I asked to have our room changed. The front desk clerk was very sympathetic and did a good job setting up our move to another room. Second night was great - too bad management didn't have the cajones to quiet that party down and prevent our first night from being screwed up miserably.

This is a Beautiful hotel, it is family friendly, the staff caring and helpful, I recommend this hotel to my friends and family. Also, become a best western member and you get lots of perks. Highly recommended

It was so beautiful, always is Feels like a hacienda, staff is incredibly nice and helpful. Food is good at the Tequila factory. Love it we are going back again in a few weeks. Taking my in laws and mother. I highly recomend it

Best location in Old Town San Diego. Large property with pool. You can walk to everything in Old Town, no need to drive. We visit San Diego often and always stay at this hotel when visiting Old Town. The San Diego Trolley (Train) station is nearby and the Old Town trolley tour Bus picks up and drops off directly in front of the hotel. The hotel has its own full service restaurant onsite.

Big tip: refuse any room in 600. It is not ideal. Try to get rooms in 100 or 300 if you can. Other buildings are good also. Many of the rooms are unique and calling the desk to reserve may get you some special options on rooms. We love this property. We have stayed in 4 different buildings. The beds are comfortable in all rooms. The walls and subfloors are a bit thin. The restaurant on property is great.

Located right in the heart of Old Town, close to restaurants and shops. Love the architecture of the building. Staff were all very friendly and service was excellent. We visited SeaWorld which was just a short drive away. Would definitely stay here again.

Great location and looks great from the outside. Very disappointed with the condition of the rooms picked the city view rooms but my room was a dissapointment very dated with lots of repairs needed. The tack strip was exposed by the bathroom and cut my toe.

Nice clean rooms, excellent restaurant on site, shuttle service, perfect location in old town, the service was top notch. There are a lot stairs if you have a room not on ground level but its a good workout

Discounted rates should have been offered due to the COVID changes. There was a lot of trash laying around, granted it was small, but it made a huge difference in the overall look and comfort of the hotel.

Clean friendly fast service and gave me best price possible for last min trip. The restaurant on the fifth floor was amazing I recommend to stay at the best western in old town San Diego. Gift shops and restaurants all walking distance.Only a 10 min drive to the beach.

We stay at this hotel frequently. It is ok... It has the best location and is walking distance to everything. Makes it easy to drink and have dinner and walk back to hotel.Their parking per night is the lowest in area.. The hotel is on the older side, the rooms are outdated, but sufficient and clean. All in all OK. Breakfast is great. Old Town Tequila Factory is restaurant on premises. Any other time of the day, depends. We have had both good and bad experiences but breakfast always consistently good.