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Best Western Plus Hacienda Hotel Old Town, San Diego

4.0/5  - basé sur 2243 notations.
4041 Harney Street, 92110-2866, San Diego, United States - See map

One of the modern hotels in San Diego CA Old Town, the Best Western Plus Hacienda Hotel Old Town is a charming property located right in the heart of the birthplace of California. This is the perfect destination to enjoy the Southern California lifestyle and easy access to San Diego’s top tourist attractions, theme parks and historic landmarks. Whether you’re in town for the Rock N Roll Marathon, visiting the San Diego Zoo® or planning a SeaWorld® vacation, stay with us for comfortable accommodations and deluxe amenities. All guest rooms and suites in our Mission-style hotel are furnished with a microwave and refrigerator for your convenience. You’ll have access to our outdoor heated swimming pool and fitness center when you need a break from your travels. If you’re here on business, take advantage of our business amenities — managing work duties on the road is easier than ever. We also have 4,500 square feet of meeting space available for your business conferences, meetings, or wedding events. Don’t forget to book the shuttle to the San Diego International Airport, another complimentary service for our guests. You don’t have to travel too far for a good meal during your stay. Our full-service Mexican restaurant, the Old Town Tequila Factory, is open for breakfast, lunch, and dinner every day. You’ll also find plenty of great places to eat in San Diego’s Gaslamp Quarter and downtown San Diego just a short drive away. We’re surrounded by 40 restaurants, 150 shops and a number of museums and art galleries. Whether you’re in San Diego on business or for a much-needed vacation, enjoy deluxe amenities and a comfortable stay at the Best Western Plus Hacienda Old Town. Book now through bestwestern. com and take advantage of our Low Rate Guarantee.

Best Western Plus

Hacienda Hotel Old Town

LABEL_ITINERAIRE

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2199 guest reviews
NOTE ISSUED
Excellent
940
Very Good
766
Average
286
Poor
134
Terrible
73
REFER TO NOTICE
Business Business
352
Couples Couples
651
Family Family
821
Friends getaway Friends getaway
209
Solo travel Solo travel
87
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Issues, beautiful outside, but issues"

3
12/10/2018

I came in for business. If you stay at this hotel plan on walking because there are nine separate buildings and it's a maze. Further I was locked out twice, the phone rang at 3 a.m. because they say a customer sets the wake up call based on room number and made it hit the wrong key, and well pretty on the outside the rooms are extremely dated and not soundproof. You hear all the plumbing, conversation, and TV of the neighboring rooms. typical of a Travelodge kind of property except that it's more attractive on the outside, pretty tiles and nice views and well landscaped. the good about it is the restaurant is nice, the meeting room is nice, and the pool is nice.

"It has it ups and downs"

3
11/10/2018

Stayed here for a week , fantastic location , the grounds were very nice ,the staff were great except some of cleaning staff from building 6 ,but we were not very happy with where we were situated ,we brought our grandson to San Diego for a little fun , everything was great except for the long haul we had to do everytime we had to leave the room or come back, we had to take 3 elevators to get to our room ,we could of used the many stairs but my husband and I have knee problems. I think our housekeeping did the minimal to our room , they didn't replace the complimentary water every day, they also didn't replace the complimentary toiletries until the day before we left , good thing I bring my own things, we had to call another time to have our garbage emptied, our door kept sticking so you really had to push hard to open it, twice we had come back at night to stumble around in the dark to open the door , which I will say they fixed pretty quick. All I can say is stay away from building 6

"GOOD LOCATION BUT NOT WORTH THE PRICE"

3
11/10/2018

This place is a sprawling hotel consisting of 6 buildings on a hillside near Old Town. On the plus side this hotel has beautiful grounds, a fantastic friendly staff and is ideally located for shops and restaurants in Old Town in addition to be being a 10 or 15 minute walk to local transit. On the negative side, the building we were staying, building 6, didn't seem to be very well looked after. On 2 occasions the exterior lights weren't working after dark although the hotel did eventually have it fixed after a few hours. The rooms are air conditioned but not ventilated so during the hot spell while we were there the rooms became damp. The bathroom appears to have been partially renovated with new sinks and counters but the toilet and bath tub were old and worn and need to be replaced. The fan as well had seen better days as it was not secured to the wall and hadn't been cleaned. The cleaning staff for our building was the exception to great service as the amenities were not always replaced daily and housekeeping had to be called to take away the trash and restock the coffee service on occasion. The poor experience we had may have been isolated to building 6 and not the other buildings but it did take away some from our week in San Diego.

"Great Location in Old Town"

5
06/10/2018

This hotel is in a great location, within walking distance to all the restaurants and historical places of interest and the San Diego Trolley. The hotel staff is very nice, I arrived early and Michelle, I believe that was her name was able to get my room cleaned earlier so I could check in, I didn't even ask she took it upon herself to get it done. Very thoughtful. They have a hotel shuttle that can pick you up at the airport or Amtrak. I really enjoyed staying there.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you! I'm so pleased to hear about your experience. It's always helpful to get a second pair of eyes on the property, noticing how we're doing. Michelle will be recognized for being a role model of service. I'm also happy you enjoyed the location. We tell everyone we're in the heart of Old Town! Looking forward to welcoming you again. Remember, book direct for the best rates we offer. Regards, Ryan Aguinaldo General Manager

"Great hotel"

5
04/10/2018

Clean and right in the middle of Old Town San Diego. Plenty of Resturants and all walking distance. Great shops also walking distance. Has beautiful views. The Airport is near by and short dive to Sea Port Village, Balboa park and down town San Diego!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for highlighting our convenient location in Old Town and the cleanliness of your room as high points. Let's not forget the views either! Glad you enjoyed your stay and that made it easy to see all the sights our city offers! We look forward to your next stay. Safe travels until then! Regards, Ryan Aguinaldo General Manager

"Quiet, beautiful and peaceful"

5
02/10/2018

This is a great hotel. I've never had a problem that the staff didn't try to immediately fix. I have been coming here for years and i haven't had a bad experience yet. Sometimes the parking for building 6 is full but I just go to the other parking lot and park there. There is one building that you have to take the stairs to get there. So if you can't take the luggage up stairs let the staff know before.

"Great location -okay hotel"

3
02/10/2018

This hotel is in a great location in Old Town San Diego. Our hotel room was clean if a bit outdated and dark decor. The air conditioning in that room was WONDERFUL! The hotel is a bit sprawling and we had a difficult time finding our room from the parking garage, and finding the restaurant from out room, etc. Be aware that stairs have to be taken for many (majority?) of their rooms. I cannot imagine how we would have done that with our 2 heavy suitcases but luckily we got a ground level room. We only stayed one night and it was fine but I wouldn't have wanted to spend more than 1-2 nights at this hotel.

"Old Town"

5
01/10/2018

Excellent and very unique Hotel. My family enjoyed the hotel and the Old Town area. Highly recommend this Hotel for its charm and a perfect location. The beds were very comfortable. We really enjoyed our stay. Also highly recommend the Restaurant, the food was great and the service was even better.

"Business trip gone bad....."

2
01/10/2018

I stayed here and was told when I booked on the phone that my total per night would be $125 (state rate) but in fact it was more like $146. When I asked at the front desk the manager was very "Oh well" about the situation. Parking was $19 dollars a night which is ridiculous. If you are a hotel guest you should not have to pay to park it is not like you can park anywhere else in this particular location. The elevator going to my room skipped my floor and took me a floor higher and I could not find my room because it was a level down. I realized this after my second trip up to the room and took the stairs from that point on. My room was located next to a conference room (so close I had a connecting door in my room) and it was very noisy and bothersome. This should be one of the last rooms used. I went to lock the bathroom door and the whole plate fell off. The shower head was very high and un-adjustable in any way so my hair got completely soaked every time I showered.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We want all our guests to have a fantastic stay. In your case, I am very sorry to hear we were not successful in accomplishing our goal of total guest satisfaction. I am working with the perspective departments to improve the ways we understand and meet guest's needs at check-in and throughout the stay. We hope that with these improvements, we can restore your faith that your experience will match the many guests that leave with happy memories. Lastly, we do always recommend booking direct to receive the best rates and reservation services. When you call, we would be happy to explore all room locations and parking options. We hope to greet you on your next visit to Old Town. In the meantime - we wish you continued and safe travels! Regards, Ryan Aguinaldo General Manager

"SUCH AN AMAZING HOTEL"

5
26/09/2018

The hotel was so beautiful & the staff was so friendly. I will definitely be staying here again. They offered free breakfast vouchers & drink vouchers. The hotel is so conveniently placed next to Old Town & such amazing Mexican restaurants.

"Great hotel, would definately return."

5
25/09/2018

Lovely hotel, very comfortable rooms and friendly staff. The reception staff were very friendly and lovely speedy check in, rooms cleaned daily, and a couple of bottles of fresh water left every day.Our rooms had lovely views over the pool and old town, would definately return .

"Wonderful!"

5
20/09/2018

I can't say enough great things about this hotel, customer service, food, location all superb! Our room was on the top floor with a view of San Diego...Just beautiful! I would recommend to anyone visting. you won't be disappointed!

"Great Location, Rooms and Service"

4
19/09/2018

From check-in to check out this stay was great. Desk person extremely friendly and helpful. Room large - could use some updates but not bad - slightly musty. Easy access to rooms but my "view" room faced the corridor with a view in the distance so not private if I wanted to open the windows to see the view! Mexican restaurant in the hotel which was excellent. They offer 20% off plus a free margarita. Food was delicious. I was there on a Tuesday and they had specials but also had karaoke which could be annoying at times so ate in patio area which was okay. All in all would stay here again - especially if you are needing easy airport access as this hotel is 5 minutes from the airport. Also fun to visit Old Town and trolley within walking distance.

"A tourists experience"

3
18/09/2018

This hotel is very convenient to everything in old town. It's within walking distance to all the places of interest. It's built on a hillside and there are numerous buildings but there are elevators so there shouldn't be a concern if you have difficulty in walking uphill. Very friendly staff .. rooms were just average and the bathroom could use a facelift. San Diego Old Town I believe was the first recognized city in California and very much Mexican influenced with 99 % of the restaurants/bars serving Mexican food, although we did find an Italian restaurant there...but you should be aware that the hotel offers free shuttle to the downtown area and also free pick up from specific areas and it's only about a 10 to 12 minute ride..Breakfast in the restaurant on top of the hotel was ok..p.s. the restaurant does not belong to the hotel.

"My 4th visit ...."

5
16/09/2018

This is the only hotel i will stay at while in San Diego. For me, everything is vary convenient. Old Town was a short walk , near by restaurants with in walking distance. Train station also vary near by.I found the staff vary friendly and helpful. I have never stayed at a hotel like the Hacienda ! Looking forward to my next visit !!!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your loyalty to our Best Western in the heart of Old Town San Diego! We also look forward to welcoming you back and I can't think of a much better compliment to receive. Please feel free to reach out to my office if there is ever anything I can assist with. Until next time, we wish you a colorful autumn season! Regards, Ryan Aguinaldo General Manager

"Over Night The Hacienda"

3
15/09/2018

Have always wanted to stay at The Hacienda because of it's great location and proximity to Old Town. The exterior is charming, as well as the grounds and it's hillside location created some lovely city views at night. The rooms are pretty average, although the beds were very comfy. Bathrooms could use some upgrading.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Fall greetings! Thank you for being a valued guest of Best Western Plus Hacienda Hotel Old Town. It's always great to hear guests appreciate our convenient location in the heart of Old Town. The grounds team takes a lot of pride in matching our landscaping to the vintage California charm. We look forward to welcoming you back! Feel free to call the hotel directly for personalized reservation assistance. You'll get the best rates and choice of all our rooms and suites! Regards, Ryan Aguinaldo General Manager

"Beautiful Hotel"

5
13/09/2018

The grounds of the Hacienda Old Town San Diego are absolutely beautiful. Perfect location for walk able restaurants, historic sites, specialty shops and shopping. Easy transport to downtown areas via the light rail which is also with walking distance. The room was very clean, beds were great, there are some small knicks in the bathroom woodwork which is the only negative I encountered.

"First timers"

5
08/09/2018

Great location, nice looking facility, friendly staff. Recommend to others. Old town wss very walkable. Hotel shuttle from the airport was a big plus. Great evening activities especially the food and shopping

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings! Thank you for recommending the Best Western Plus Hacienda Hotel Old Town. We're glad to see that you enjoyed your stay and especially our prime location in the heart of Old Town. It was our pleasure to provide a complimentary shuttle to the airport. Many other great stops are on the schedule too like downtown and Seaport Village. We hope you'll put us on a future itinerary. Until then, safe and happy travels! Regards, Ryan Aguinaldo General Manager

"Great Local"

5
07/09/2018

I truly enjoy staying at the Best Western Hacienda. The location is awesome and the hotel is very unique and fits right into the Old Town setting and feeling. I really adds to the fun Old Town atmosphere. I highly recommend this hotel for business or pleasure.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for being a valued loyal guest of our Best Western. I'm delighted to hear you have enjoyed the vintage California charm of Old Town and how the hotel seamlessly merges with it. We look forward to your return. Don't hesitate to reach out to my office if there is ever anything I can assist with. Wishing you a colorful autumn! Regards, Ryan Aguinaldo General Manager

"Ran down property"

2
03/09/2018

Hotel staff very nice, hotel is confusing to get around. Restaurant is inconsistent one meal excellent next bad.overall I would not stay again. The trolly is close so easy to get around San Diego's hot spots.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your detailed feedback on your recent stay with us. While it sounds like there were several positive aspects to your stay such as our location and attentive service, it sounds like there were a few areas with room for improvement as well. We're continuously updating and improving aspects of our property and use guest reviews to direct our future efforts. We hope that we'll have another opportunity to win your loyalty! Regards, Ryan Aguinaldo General Manager

"Perfect Location"

4
03/09/2018

Perfect location, literally across from where all the action of this beautiful city is (Walk to restaurants, shopping, museums and bars!). The hotel itself is s little run down but has a great personality about it. Con... has many stairs around the hotel and many different levels. Elevators don't stop at all levels so you may need to carry your bags a few flights of stairs. Something different is the door opens out and not inward as normal and the noise level is high and echoes down the hall.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings! Thank you for your recent stay and taking time to share your experience. You photos make a great addition to our collection here on Tripadvisor. Indeed, our location couldn't be better for walking around beautiful Old Town. We hope your travels bring you back. The team would be happy to help with luggage and get you settled in comfortably to your room. Safe travels until then! Regards, Ryan Aguinaldo General Manager

"Military Reunion"

1
27/08/2018

My Review. my family was treated horrible by the hotel staff. upon arriving ,the hotel did not have our reservations, and we couldnt book a room that evening due to no Vacancy. Reserved a room for the next night and was charged at the regular rate, instead of the discounted group rate. we were also charged 19 dollars a night for parking when we were supposed to get free parking in the parking structure due to the group function at the hotel were forced to go into our room while sitting at our private patio table outside our room, due to noise complaints in the area, it wasn't our family. we were also forced by hotel staff to leave the pool early at 930pm due to noise complaints, again it was not my family or anyone else at the pool, pool is listed to close at 10pm.. most horrible experience ever and totally ruined my families trip to Old Town. [email protected] a apology is warranted

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
It is never our intention to disappoint a guest in any way. We want everyone coming here to have a relaxed, enjoyable, fun time. For now, please know that we're sincerely sorry. Thank you for bringing your family to our hotel. Regards, Ryan Aguinaldo General Manager

"8/19/18-8/25/18"

5
27/08/2018

I stayed at the Best Western Hacienda in Old Town San Diego, CA on a business trip. The hotel is well maintained, the staff is friendly and helpful, the amenities are good snd the on site restaurant The Tequila Factory serves real good food. Access to I-5 is close and easy to get on and off. I worked on the Naval Station and the travel time and distance was short.

"Gorgeous gem of a hotel"

5
23/08/2018

This Best Western Plus in Old Town, San Diego is a perfect little gem. The grounds are beautiful and the tile work and fountains add to the Spanish theme. The rooms are adequate, the beds are comfortable and the A/C works extremely well. You would be hard-pressed to find such a pretty hotel for the price anywhere. My husband and I loved it.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for taking time to leave such a glowing review of our Best Western. Like you, many guests are pleasantly surprised when they enter our garden-like courtyards. We designed the hotel and grounds to match the charm of Old Town San Diego. Sit back and relax or take a walk to photograph the beautiful tile and botanicals. Looking forward to welcoming you back for another great stay. Remember, book direct for the best rates and reservation services! Regards, Ryan Aguinaldo General Manager

"Best Location in Old Town"

3
20/08/2018

Good family hotel, convenient to all of Old Town. This is a complex of buildings on a hillside with a warren of paths, stairs and elevators, that can be difficult to navigate the first couple of times. Our 2 queen/sofa bed room had all amenities - refrigerator, microwave, coffee maker, safe, hair dryer. Roomy rooms. Mattresses are firm. Furnishings and decor a bit tired. Got some noise at night in the 600 building - some type of motor kicking on and off. Yes, you can hear your neighbors on both sides and on the floor above, and on the walkway. Light sleepers may wish to avoid. Know that to expect going in and you should be good. Staff were nice as were fellow guests.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, thank you for your recent stay at Best Western Plus Hacienda Hotel Old Town. We're always a little concerned when we receive a 3-star review, but it sounds like your stay was a good one. Regarding the hotel property navigation, we offer maps, signs and the team's willingness to offer personalized assistance. While here, just let us know what we can do to enhance your experience. Our team loves to host visitors and thrives on our can-do cultural climate. Thank you again for staying with us and we hope to welcome you back! Regards, Ryan Aguinaldo General Manager

"Love the Hacienda"

5
16/08/2018

We always stay at the Best Western Hacienda when visiting San Diego. We love the location, smack dab in the middle of Old Town. Easy access to all the restaurants and shops. Close to everything else. Staff is always great. We prefer the rooms on the 700 building as they are street level and easy to walk to the restaurants and shops, but warning, because the rooms are street level, you do get all the noise from the street :)

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Summer greetings! Thank you very much for your loyalty to our Best Western. I'm delighted to hear that you've enjoyed consistently great stays with us. As you discovered, being in the heart of Old Town San Diego is super convenient especially if you like to walk. We look forward to welcoming you back. If there's anything I can ever do to assist, please don't hesitate to reach out to my office. Until then, safe and happy travels! Regards, Ryan Aguinaldo General Manager

"Great view"

4
13/08/2018

Amazing location. Located in the heart of old town. Great view from the rooms. Walking distance to great restaurants and bars. Also really close to the whaley house and heritage park. Hotel has a really nice pool

"Convenient Place To Stay"

5
12/08/2018

This is a great place to stay in Old Town. You have shops, tours, and restaurants right there. If you want to drink, you dont have to worry about driving or calling Lyft.. The Whaley House is right at end of street so very cool.

"Large complex, quite nice."

3
12/08/2018

Rooms are ok, pool is ok, parking in our parking garage was a nightmare, but they do have another parking garage in complex. Also at 19 bucks a night parking is too much when it's free on the street on the hill. Just a rip off for tourists. Great location for old town and accessing other parts of San Diego. Zoo was a 5-10 minute drive and the USS midway (highly recommended) also the same. Restaurant was nice, food and service was great.

"Wouldn't stay here again"

2
12/08/2018

Rooms are very old outdated and musty smell. 1.5 cracks under entry doors. Double charged us for parking and then gave us a hard time about refunding. Have to dispute through cc company. Over all I rate this place a 2. I wouldn't stay here again.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
My apologies for the service issues you recently experienced as our guest. We work so hard to provide all our guests with top-notch service, it's disappointing to hear when we miss the mark. If you would like further assistance, please reach out to the front desk. We'd be happy to clear up any confusion or listen to ways we can make the next experience a happy one. In the meantime, I'm reviewing your specific comments about parking charges with the team to eliminate the possibility of repeating them. We hope to have an opportunity to restore your faith in our hotel. Thank you for your stay and we wish you continued and safe travels! Regards, Ryan Aguinaldo General Manager

"Hacienda Old Town"

4
09/08/2018

The hotel had traditional old fashion charm. This fit beautifully with The Old Town. It was in a great location in the old town with restaurants and shops right on the doorstep. It was perfect for a family stay. The rooms were large and kitted out with expected hotel facilities. The room was quite dated but fit with the theme. The kids loved the pool and hot tub. We used this every day during our stay. We had free breakfast and drinks vouchers. The breakfast was a buffet - American sausage, eggs, French toast, muffins, etc. This was ok.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for being a guest of our Best Western. We're delighted to hear that everyone in the family enjoyed their stay. We designed the hotel to make staying easy and like you mentioned, to match the charm of Old Town San Diego. We hope your travels will bring you back again soon! Regards, Ryan Aguinaldo General Manager

"Great place!!!"

5
07/08/2018

This location is an awesome place to stay, very centrally located and all the staff are helpful and friendly, Very clean facility and great food and restuarant. I always stay here and wouldn't stay anywhere else!!

"Superior customer service"

5
07/08/2018

This is an older hotel, which means some of the features are not the newest/nicest, but the staff is extremely friendly and service minded. It is also much more economical than many of the newer hotels. Staff were extremely attentive and made sure our visit was as pleasant as possible. We received a free dinner at the Tequila Ranch restaurant, which is located on the premises. The hotel also provided vouchers for the breakfast buffet at the restaurant, which was excellent. This hotel is ideally situated for easy access to attractions and is at the edge of Old Town. We will definitely stay here again.

"Great stay"

3
07/08/2018

We had a good stay with the grandchildren. The rooms are a little different with a small suite component that feels cramped. The staff is not overly friendly but answered our questions. Cleaning crew was great. The restaurant was nice but service was mediocre. The sleeper couch was awful! Honestly, they should not list it as an amenity. Our king size bed mattress was great.

"Great Old Town location"

5
06/08/2018

Great place to stay to explore Old Town San Diego. A lot of architectural charm. Friendly staff and reception in the lobby. The pool was a little small but clean. The kids had a great time. The room price was very reasonable for what you get.

"Location good"

3
02/08/2018

This hotel has plusses and negatives so scored a three, although probably a three and half if it was an option. Pluses:great location for walking around the old town and heritage and presidio districts. Pool area small but nice and clean with hot tub. Furniture for outdoors appeared new. Rooms have fridge and microwave. Convenient to airport with a free shuttle available. No rental car needed if you are on a walking vacation. Beds comfy. Individual ac in rooms a plus. Liked the chairs outside the rooms on the walkway. Nice for sitting and viewing the San Diego area and airplanes taking off from the airport. Note for a quieter stay request a room not facing the highway and airport. Hotel has large restaurant and bar on sight although food is only mediocre. Does have a nice city view from their patio. Lighted at night. Managers reception one night was complimentary and very nice. Small eats and wine or beer free. Unexpected and pleasant surprise. Negatives:rooms are outdated, especially the copper tone colored bath fixtures. Walls thin, could hear those beside and above us. Complex has several rambling buildings and it's confusing and hard to get around. Parking is in several garages. Returning at night garages are very full so had difficulty finding a spot close to our building meaning a confusing “where are we walking to” at night going to room. Lots of elevators and steps throughout. Doors/Furniture in rooms old and scarred. In general hotel appears to be lacking in general maintenance but perhaps it's because they have such a large number of rooms of maintain.

"Stay here and you won't regret it. "

4
31/07/2018

This was a wonderful hotel. My family and I chose this location due to its proximity to the San Diego Zoo. The rooms smell a bit dated but not too overwhelming. Check in staff are kind and knowledgeable. We stayed only one night so unable to comment on the amenities. The pool was on the other side of the hotel and it is a bit of a labyrinth to get around. Beds are cozy and rooms are very clean. Right in old towne area so close to some great activities. We plan to stay in the future and explore a little more.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for taking the time to write a review I'm glad to hear your family had such a nice stay with us. Our convenience to Old Town and the zoo makes staying super easy. Have an amazing summer and we look forward to your next stay with us! Regards, Ryan Aguinaldo General Manager

"Beautiful Hotel!"

5
30/07/2018

First time staying at Old Town San Diego and I am soo glad I stayed at the Best Western. The hotel is beautiful from the outside, the landscape is gorgeous. The rooms themselves are a bit outdated, they were large tho. I loved how close it is to everything. Would definitely stay here again!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your review and letting us know you enjoyed your first visit to San Diego. I hope you were able to enjoy many of the sights, sounds and tastes of our beautiful Old Town. Thanks again and we hope your travels bring you back this way. Regards, Ryan Aguinaldo General Manager

"Great place to stay"

4
29/07/2018

Friendly staff, incredible service. Internet in rooms works wonderfully, Mexican restaurant is great. Slightly outdated, but still worth it. Parking on site is not free for people that stay. We have stayed here 2 years in a row. Will be back.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your recent stay with us and for writing such a positive review! Our staff really does try to go the extra mile to insure that our guests have the ultimate in comfort in a friendly environment, and it's so great to hear when we've hit the mark! The Old Town Tequila Factory is certainly a favorite of our guests, and I'm happy to hear you were able to enjoy some of their delicious offerings while here! Please come see us again the next time you are visiting sunny San Diego, and in the meantime-- happy travels! Regards, Ryan Aguinaldo General Manager

"Not worth it"

1
22/07/2018

There was nothing worth the price paid for the room and services we received. Food and service was cold, bed is hard as a rock, telephone and tv remote didn't work, very limited parking. Would not recommend this hotel

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your sharing your experience. We never want anyone leaving our hotel feeling disappointed. Please accept my fullest apology and know that your comments are taken with utmost seriousness. As I'm sure you know, our rates vary with the seasons and special events. However, the best way to ensure the most competitive rates is to book directly with our hotel's website or call the front desk. We hope to have another opportunity to win your loyalty. Until then - we wish you safe travels! Regards, Ryan Aguinaldo General Manager

"Experience Old Town"

5
21/07/2018

This hotel may not be the Hilton/Weston or Four Seasons but, it was clean and comfortable. And while in old town it was the perfect ambiance for the trip. Loved the ceiling fan! The onsite restaurant was great. We were able to walk everywhere. We rented a car but were able to take shuttles to La Jolla , Down town and everywhere else we visited, only needed the car to head to Palm Desert! Would defiantly visit San Diego again!!!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for taking time to leave a review for Best Western Plus Hacienda Hotel Old Town. We're glad to hear that your stay was clean and comfortable, and you enjoyed the Old Town Tequila Factory (our rooftop restaurant). Indeed, it's so easy to walk everywhere or catch the shuttle to all your favorite San Diego destinations. We look forward to welcoming you back the next time your travels bring you to the area! Regards, Ryan Aguinaldo General Manager

"Many amenities that make the stay great"

5
20/07/2018

This is a HUGE, sprawling hotel, located on the slope of the hill overlooking Old Town. It is an easy walk down the stairs to the restaurants, bars and attractions of Old Town. There is a large (daily fee) parking garage attached, several decorative fountains all around the property, a pool and hot tub, laundry, free internet and well-appointed and spacious rooms. The hotel also gave us coupons for free breakfast, dinner and two drinks at the attached restaurant which was an added bonus.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for staying with us and taking the time now to share your thoughts. These are so valuable in helping us celebrate the ways we're offering gracious hospitality. I was especially glad to hear you enjoyed our guest amenities, charming rooms and the unique beauty of our property. We take great pride in providing guests an enjoyable and memorable experience which makes your compliments and truly appreciated. Until next time - we wish you safe and continued travels! Regards, Ryan Aguinaldo General Manager

"Great Hotel, Really Great Location"

5
18/07/2018

We chose this hotel for it's location near Old Town as much as for the great price. We have no complaints. The room was clean, comfortable and nicely appointed. We weren't looking for an elegant suite and this room was just what you'd expect for a mid-range lodging. Our room didn't have a great view but we weren't looking for that either. It did have plenty of space for luggage and moving around to get ready to be somewhere other than a hotel room. The hotel is built on a hillside; our room was in the building just next to the lobby so was easy to get to, but I don't think any of the rooms or facilities are difficult to reach. I walked from our room to the pool without difficulty and I was recovering from foot surgery. The pool was very nice with a hot tub and it did have a view. We had the AAA discount which included breakfast. To be noted, on Sundays there are 2 breakfasts, one for the Sunday Brunch crowd and another for the free hotel breakfast. Not a huge deal and other days there's no restriction. The selections were good, standard scrambled eggs, hash browns, sausage/bacon and pastries along with more Mexican/American choices and cereals. We've had a lot of hotel breakfasts and this was a good one. The lobby is even very comfortable, we visited with some local friends sitting on the couches and chairs, enjoying the holiday decorations. The hotel is in the OldTown area and the heart of it with shopping, restaurants and music is only a couple blocks away. I had no problem with the stroll. Also the tram is right down the street. All in: comfortable, clean room-nice restaurant, pretty pool, lovely grounds and a great location.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your review beautiful photos. We appreciate your many compliments and tips for travelers. I'm pleased to hear you didn't have any trouble enjoying the hotel considering you were healing. We wish you a speedy recovery and hope you'll then return for another visit. Feel free to reach out to the front desk for personalized reservation service. The team will your your trip concierge! Regards, Ryan Aguinaldo General Manager

"Family Vacation"

5
17/07/2018

Family Vacation. Room was nice, clean. Great location. Staff was welcoming and nice, very professional. Complimentary breakfast highly disappointing. Food was low quality, very minimal thought and effort. Gross!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for bringing your family to our Best Western. We're happy to hear you experienced the signature friendly service we're known for! I'll pass your suggestions for improvement to the restaurant team. We hope you'll have another opportunity to visit! Enjoy the rest of your summer! Regards, Ryan Aguinaldo General Manager

"Relaxing and beautiful"

5
16/07/2018

The Hacienda is spread out over a large area and you have a less noisy, more relaxing experience. It is very visually appealing the way the hotel is layed out. A very relaxing and beautiful place to stay! I will definitely stay here again!

"Best place to stay in San Diego."

5
15/07/2018

My family and I always choose to stay at the Best Western Hacienda hotel in San Diego. Their staff is super awesome, they are a central location with the train station within walking distance of the hotel.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Wow! Thank you for your loyalty and taking the time to write such a great review! So glad to hear you had such consistently pleasant visits. We take a lot of pride in our hotel, and it's great to know when we are hitting the mark for a complete, comfortable guest experience. Have an amazing summer and we look forward to seeing you again! Regards, Ryan Aguinaldo General Manager

"NIce stay in Old Town"

5
09/07/2018

Great location and large clean rooms. Easy access off I5, close to many restaurants. On site restaurant(Tequila Factory) is great! Attentive wait staff and bartenders. I will stay here again when in San Diego!!

"Great location"

3
08/07/2018

Old town is just a few metres away. Fantastic Tequila bar/restaurant and you get a free drink when you stay here. Rooms are a little small, and the property is quite spread out. We struggled to find the pool but overall a good value for money hotel in Old town.

"Our New Go-To Hotel in San Diego"

5
05/07/2018

I am a native of San Diego, so returning as a visitor is always different. The Best Western Hacienda is absolutely the best in every regard. The staff, the room, the view, and the service were all outstanding. Our requests (My wife is disabled) were completely accommodated. The attached restaurant, the Old Town Tequila Factory was also a pleasant surprise.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you and welcome home. I sincerely appreciate your support and am glad you experienced gracious hospitality while here. The team loves to help guests make the most of their visit. Also happy to hear you enjoyed our rooftop restaurant, Old Town Tequila Factory. I bet the views brought back memories! We hope you'll honor us with another visit. Please don't hesitate to reach out to my office if I can be of assistance. Enjoy the rest of your summer! Regards, Ryan Aguinaldo General Manager

"Old Town Spanish Hacienda"

5
05/07/2018

We've stayed here several times and have found the Plaza Level by fountain is the best! Near pool and spa and rooms are bigger. You can walk straight down the outdoor staircase into Old Town. One stairway leads you right to Miguel's Mexican Restaurant! Great food and they have Champagne Brunch on Saturday's and Sunday's.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings! You've highlighted one of the best aspects of choosing our Best Western Hacienda Hotel - we're in the heart of Old Town. You can easily walk to numerous restaurants, shops and historical sites. Right across the street from our rooftop restaurant, is Heritage Park. We always recommend taking a stroll through the beautiful vintage California architecture. I'm so pleased to hear your stay was smooth from start to finish. Until next time - wishing you safe and happy travels! Regards, Ryan Aguinaldo General Manager

"Enjoyable Stay"

4
05/07/2018

Even though our room was first level of our building we had a nice view of the town and Point Loma. The resort is a nicely appointed property very well maintained with a Spanish hacienda ambiance. The staff were great, always there to help. Our room was a bit noisy with upper level traffic and adjoining room tenants, but it is to be expected with an older building like this. Our bathroom needed updates and repair - the exhaust fan out of order, and toilet inefficient. The Tequila Factory restaurant was an added plus to relax and enjoy some drinks (great server was enjoyable). It was really nice staying walking distance to Old Town and everything it has to offer. Our stay was an enjoyable experience overall. We may stay again, but will compare room rates with alternative area hotels.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings! thank you so much for giving us this beautiful review. We're happy to know that you enjoyed our grounds, rooms and the caring service that were known for. Our rooftop restaurant, The Old Town tequila factory, makes a great stop at the end of the day. Sunset views can't be beat! We hope you will get the opportunity to visit again. Remember, the best rates are always found when booking direct with Best Western. Enjoy the rest of your summer! Regards, Ryan Aguinaldo General Manager

"Pretty hotel, make sure to book city view"

4
19/06/2018

This was our second stay here and I knew exactly where I wanted the location of the room to be, top floor overlooking city, I requested this with booking agent, not sure if this was passed on. The hotel changed the room to top floor but could not put us in a city view room, had one overlooking the road at the back which could be noisy at times. We were asked if we wanted to park on the road as they were full, so presume they were struggling with garage space. It was safe and saved $19 a day. The room itself was clean and large with two queen beds, table and two chairs, settee and table, fridge, safe, coffee maker, ironing facilities. The bathroom is looking old, the plug didn't stay in the bath, on the last day the sliding door was pushed back that far by the cleaning lady we couldn't get it out and the air con is very loud. Could also hearing the plumbing from adjoining rooms. The layout of the hotel is interesting as it is built on a hillside, not for people with walking difficulties. The grounds are beautiful. There is a pool with loungers, but for the size of the hotel is small. The location of Old Town is great, with plenty to see and restaurants and bars to walk to. All the staff we met were very nice Just a shame we didn't get our view as it has spoilt our previous memories.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your loyalty to Best Western Plus Hacienda Hotel Old Town. While it's nice to hear you enjoyed your stay for the most part, I'm so sorry we weren't able to assign you to the room you desired. As I'm sure you already know, there are many factors that go into room assignment such a room style, length of stay and previous guest check-out time. I hope you'll give us another opportunity the next time you visit San Diego! Feel free to give my office a call so we can make sure you have the room you want. Booking direct will also guarantee the best reservation conditions. Thank you again for reaching out and leaving helpful feedback. I look forward to hearing from you. Enjoy your summer travels! Regards, Ryan Aguinaldo General Manager

"Always feels like the first visit"

5
17/06/2018

Every time I visit this hotel I feel like it's the first as they make you feel so special. This time, as once before, Marites, checked us in quickly and efficiently. She's so friendly! She gave us free drink coupons for the restaurant and a discount coupon for food. This is a great location (just one block from Old Town). They were so nice to hold our bags so that we could walk around the museums and historic area of San Diego until it was time to embark on the FREE airport shuttle for our flight. The flowers are absolutely beautiful all around the property and the staff so friendly! This property is older but so well kept with big rooms that are well furnished. The restaurant made special exceptions for our special dietary needs.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for being a valued loyal guest. Your description of the hotel and grounds is just lovely and I'm sure will inspire travel planners. We'll make sure Marites is recognized for offering exemplary service to you. She always leaves a happy impression on guests and is an asset to Best Western. We look forward to welcoming you back. Remember, book direct for the best rates we offer. Until then - enjoy your travels! Regards, Ryan Aguinaldo General Manager

"Great Location"

4
16/06/2018

Right in the middle of Old Town Diego. Walking distance to many restaurants and shops. Steps away from the Whaley House and museum. Free breakfast at Tequila Factory was an added plus. Parking was a little tight and rooms were decorated nice with comfortable beds. Beautiful spanish style buildings. Room could have been a little bit cleaner but overall would stay again.

"Location, Location"

5
03/06/2018

Our first visit here was for work years ago. We enjoyed it then. So when it came time for a vacation it was our first choice. There are loads of other places to stay on Hotel circle but none as nice, none as large, none as close to Old Town nor as close to the trolley. Loads of rooms with ample parking. Breakfast and a drink included. Restaurant on site that has great food is an added bonus. A short walk down the hill and you are in old town. Great service at the front desk is ideal.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Wonderful! Thank you for taking a moment to leave such a positive review. It's always an honor to hear from our valued repeat guests. It's like having a second pair of eyes on the property. Glad to hear your experiences have always been great, starting with our prime location. We hope to see you again this summer! Regards, Ryan Aguinaldo General Manager

"Interesting and fun hotel to stay at"

4
31/05/2018

We stayed here the summer of 2017. This is a interesting hotel. With a multilevel villa layout. They have a fountain courtyard area. There is also a restaurant up on the hill with a great view. The rooms were decent size and clean. Our room was in the building across from the lobby and we had to walk a distance to find the breakfast area. But the breakfast buffet was very good with lots of choices. We enjoyed staying at the hotel and eating at the restaurant and the buffet breakfast. We will stay there again when in the area. They also had a fun little selfie area where you can get a family picture and it sends it to your phone or email.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for highlighting ambiance, cleanliness and our breakfast buffet at the Old Town Tequila Factory as the reasons you would be inspired to choose us again. We sincerely enjoyed hosting your San Diego visit! Regards, Ryan Aguinaldo General Manager

"Re-Visiting"

4
30/05/2018

Old Town is a popular destination in SD and our choice of venues. The Hacienda is conveniently located to Old Town's many attractions, restaurants and close to the trolley. For those who can not do climbing we do not recommend this establishment unless you can get a room on same level as parking, there are a lot of stairs involved. For others it is a beautiful location overlooking the bay and airport area. This has been our choice to stay on our multiple trips to SD.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your loyalty to Best Western Plus Hacienda Hotel Old Town! Sounds like you've experienced our signature gracious hospitality and views consistently over the years. That lets us know we're doing something right! For those with any concerns regarding room assignment, I'll add that we're happy to assist with your reservation when you call the hotel directly. We have options for everyone. Thank you again for your loyalty to our Best Western. Please don't hesitate to reach out to my office if there is anything I can personally assist with. Until then - safe travels! Regards, Ryan Aguinaldo General Manager

"probably won't stay again"

3
29/05/2018

First......We were staying on the busy weekend of May 5th - 7th. That said, the whole experience was just mediocre. The staff seemed confused on every question about where to eat ( twice gave us the wrong hours and directions to suggested restaurants ) and driving recommendations due to the fiesta. The location which looked good on a google map, was really not worth the extra. Other selections in the same neighborhood could be considered. Plenty of free parking around the Old Town area. Really no other ammenities to draw you.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your recent stay. I'm looking into your feedback to understand how we can improve during what is arguably, one of the busiest weekends of the year in Old Town. Mistakes are sometimes made, but we always promise to learn from them. Your candor is appreciated. Going forward, I hope you won't let this atypical experience really keep you from giving us another try. The majority of guests enjoy their stay. Please feel free to reach out to my office so I will have the opportunity to assign a team member to manage your reservations, ensuring you'll have a better experience. Thank you again and safe travels! Regards, Ryan Aguinaldo General Manager

"GRIM. No merit beyond a great location."

2
29/05/2018

For Old Town San Diego, and also for easy access to Downtown, this hotel is ideal. The staff at reception were friendly but after that I am afraid it was all down hill. The hotel is a baffling collection of buildings linked by walkways and randomly located elevators. Some elevators go to some floor, others do not. Nothing is well sign posted and the place is a short stay nightmare. 4 days minimum required to learn the layout and car parking. The rooms are functional but dark and poorly decorated in grim furnishings. The staff keep the rooms tidy but it just feels old and neglected. Try to spot the un-stained and un-chipped tile in your bathroom. Worst is the Old Tequila Factory for breakfast. A sorry collection of unappetising food served in a dirty building with inattentive staff who stand around in clumps speaking to each other loudly whilst ignoring customers. At weekends they close the only proper seating area at breakfast time and direct hotel guests to the bar area (this is so they can keep the "nice" area for the lucrative brunch traffic). Nothing like treating guests as second class citizens. So now you are eating grim food in a grim bar on a barstool and feeling like you perhaps could have chosen one of the many other hotels in Old town. Most importantly do not visit this hotel if you have disabilities. the layout does not lend itself to ease of movement. Many parts of the hotel are absolutely NOT wheelchair accessible without following convoluted and difficult directions.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your review. This must have been a very frustrating experience for you and we appreciate this opportunity to respond to your comments. As much as we try, we know we can't be all things to all people. Different travelers value different things. However, we strive to provide gracious service to remedy any concern. Your feedback will help us to improve our communications at check-in and throughout the stay. Had we known of any dissatisfaction, we would have offered personalized assistance and care. We'll also pass your feedback to the departments mentioned. We value your business and hope that we hope to have another chance to win your loyalty! Regards, Ryan Aguinaldo General Manager

"Pricey but nice"

4
28/05/2018

If you book through places like travelocity, you do not get free breakfast. That along with the parking fees keep this from being worth the money charged. The location is perfect for airport access, and we enjoyed Old Town attractions.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for staying with us and taking time to review. We're glad that the location was convenient and you were able to enjoy everything that Old Town San Diego offers. Like you mentioned, the best rates and reservation services can be found when you book directly with us. If you ever have any concern with any part of your stay, feel free to call our friendly front desk so we'll be able to give you personalized assistance. Thanks again for being a guest of Best Western Plus Hacienda Hotel Old Town! Regards, Ryan Aguinaldo General Manager

"Excellent Hotel In Old Town"

4
22/05/2018

Have stayed at this hotel in Old Town multiple times and have always had a great stay. Several buildings. Sits on the hillside - has a great view! The staff is attentive. Rooms are clean and well appointed. Good drinks at the bar. The pool is always clean. About a block from The Old Town Tequila Factory Restaurant with great Mexican food and margaritas. Quiet and relaxing - very different from the downtown scene.

"Vacation with family."

5
18/05/2018

Nice and relaxing stay, I will love to go back again. I love the best western, I love the area the people the things you see and things you can do there home away from home I wish we could of taken our dog to.

"Best views in Old Town"

4
16/05/2018

Travel for business a couple weeks a year and always stay in this hotel. Ask for a room with a view,it cant be beat. Service is great and the on site restaurant and bar is always good. You can walk right out of the hotel and walk to everything in Old Town, i have always had a excellent time.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thanks! I'm so pleased to hear that everything from the views, to service to our convenient location, you've always had a great experiences here. For those planning travel, we always suggest booking direct with the hotel's website to get the most favorable booking conditions. Feel free to also give us a call to find out the best available rates. Looking forward to your return. Please don't hesitate to reach out to me if I can ever be of assistance. Safe travels! Regards, Ryan Aguinaldo General Manager

"One of our favorite hotels in the world!"

5
15/05/2018

This location in Old Town, San Diego is the best location in the city. It offers a breathtaking view, fantastic foliage and flower blossoms, and a beautiful pool and jacuzzi. We couldn't be happier with our stay and we will keep returning to this hotel again and again!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay. We're glad you liked the property and all we have to offer. We really enjoy seeing guests relaxing on our patios, enjoying the pool or taking advantage of the many nice photo spots throughout the hotel. Our grounds team will appreciate your observation of their hard work. Thank you for choosing to stay with us! Regards, Ryan Aguinaldo General Manager

"Excellent Stay!"

5
14/05/2018

We've stayed at this hotel several times in the past and would readily return. Overall, excellent location and large spacious rooms. Staff is professional and accommodating! You can easily walk to Old Town and surrounding restaurants.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for taking time to recommend the Best Western Plus Hacienda Hotel Old Town! We appreciate your loyalty and want you to know you can always count on us for gracious hospitality. If there is ever anything I can assist with, please don't hesitate to reach out. Until then, we wish you safe and happy travels! Regards, Ryan Aguinaldo General Manager

"Old Town Get-Away"

5
14/05/2018

Great location for enjoying Old Town San Diego. Down the block from the hotel, you are in the middle of lots of history, restaurants, entertainment and shops. Enjoyed the hotel's environment. Staff treated us very well. Enjoyed our stay and definitely would like to visit in the future.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for taking a moment to reflect on your recent stay. We are honored you chose our hotel as your home base while exploring all that Old Town San Diego has to offer. The team will be delighted to hear you felt cared for while our guest and inspired your loyalty. Looking forward to your return. Remember to book direct for the best rates and reservation services. Happy spring! Regards, Ryan Aguinaldo General Manager

"Beautiful place"

5
10/05/2018

The rooms were comfortable, the surrounding gardens were just beautiful and the staff were extremely helpful. We had a very large van and they found a place to park it within the property. We loved the breakfast buffet with a spanish influence. The location was excellent too, right in the middle of Old Town

"Local's perspective after staying there during fumigation of my home a block away "

4
08/05/2018

I literally live a block away from this hotel in old town San Diego and always found it to be one of the best westerns I have stayed in as it has unique architectural style that reflects historic old town. Each room has original wood windows with French shutters. After walking my dog by the place for the past several years everyday, I had an opportunity to finally stay in a room during fumigation of my home. It had relatively comfortable bed with clean bathroom, strong a/c, and windows. There is a small pool overlooking old town and mission bay. Remember this is not a 5 star hotel but services and quality are above average and better than your typical best western hotels. Here are the pros and cons: Pros 1. Location is superb. Smack at the heart of old town with <10 min drive to Sea world , airport, mission bay, and downtown San Diego. It is also a walking distance to old town train and metro station. 2. Decent price with heritage park across the street 3. Historic architecture 4. Nice views overlooking old town and mission bay Cons 1. Tequila factory is the house restaurant. It is not great to be honest and it is my only and main complaint about this place

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for taking the time to give honest impressions of your stay. It sounds like location, value, views and historic charm were highlights. I'm glad you chose us, when you had the chance to stay locally. This is a wonderful neighborhood! We hope you'll visit again! Please don't hesitate to let me know if there is ever anything I can assist with. Enjoy! Regards, Ryan Aguinaldo General Manager

"Hacienda on April 30"

4
07/05/2018

The room has two queen beds, microwave, refrigerator, and coffee machine. it has a balcony you can see and hear the airplane departure. It is a nice view. I don't think it has enough insulation because I can hear the other room when they turn on the TV, I also can hear a person who walk above and noise from airplane take off. The nightstand has no extra outlet for you to plug in the phone charger unless you unplug the light.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for being a valued guest of our Best Western. We're happy to see you rated us highly and enjoyed your room. Your suggestion for how we can make the next experience better is also appreciated. We're constantly updating and improving the hotel and review all comments. We hope to have another opportunity to host you. Until then - safe travels! Regards, Ryan Aguinaldo General Manager

"Good location"

3
04/05/2018

So the good stuff its right in the middle of old town san diego and walking distance to all of old town, the rooms were nice and quiet and clean. The hot tub and pool were well maintained. The house keeping staff is very nice. The bad stuff the hotel staff were nice but unhelpful. They wouldn't accept a late check out until the day of because “it was a different shift.” They also utilize the worst restaurant in old town for their business partner. As in i went and paid for breakfast elsewhere then eat their free breakfast.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your feedback. It sounds like there were many positive qualities about your experience and we appreciate you listing them here. We do all we can to meet our guest's specific needs and make exceptions where we can, and I am sorry to hear that we missed the mark with you when requesting a late check out. When possible, we try to accommodate these requests, but that depends greatly on several factors that we can't be sure of until the morning of. I'm concerned that you took our front desk's hesitance to grant your request as poor service, however we were taking into account many different factors such how many arrivals and departures we have on that day and whether we have a room of that specific reservation type available at the time the guest arrives early. This is why we are unable to guarantee early check-in and later check-out, although we do make exceptions when possible. I apologize deeply that this was not communicated to you and that it caused any inconvenience in your stay. We are always happy to do what we can to make our guests comfortable, and would be happy to store luggage so you can enjoy our pool, restaurant and other amenities. During your next stay, please feel free to reach out to me if there is anything I can personally assist with. We look forward to welcoming you back! Regards, Ryan Aguinaldo General Manager

"Girls Weekend"

5
04/05/2018

Hotel was really nice and a great location. We were upgraded to the executive suite (nice surprise). Room was clean. Staff was great during check in and check out. Will definitely be staying here again.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you! One thing that makes our location excellent is the convenience to the freeways (I-5 & I-8), the trains and the trolleys. I'm happy you enjoyed a fun girls weekend here, highlighted by a clean room and friendly service. We look forward to welcoming you back. Remember, the best rates are found when booking direct! Regards, Ryan Aguinaldo General Manager

"Great staff and lovely ambience"

5
02/05/2018

The hotel has a great feel and the staff are warm and friendly. You can't ask for a better location within Old town San Diego. The El Presidente club is worth looking into as it includes breakfast, evening drinks and a nice dinner menu.

"Very comfortable and in a favorite location"

5
02/05/2018

This hotel is very nice and worth a stay. The staff is incredibly friendly and helpful. The rooms are clean and the quality is good and comfortable. I greatly enjoyed my experience here and I'm sure you will too!

"Old Town Sandiego"

5
30/04/2018

Beautiful place to be and stay, I am definitely going to go back in the future. I would highly recommend this place. I did not use the gym or pools so I cannot say anything about them, but it was really nice and convenient.

"Great Spot in Old Town San Diego"

4
28/04/2018

The Hotel is nice and huge !!! We stayed here to explore San Diego and be close to old town as it is a short 5min walk. The Room was very spacious and comfortable. We had the lunch buffet at the Tequila Factory which was great value and very nice. I would stay here again, they do charge you for parking if you have a car which I thought was expensive and should had been included in your room price if you are a paying customer staying there.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for the lovely photos! We sincerely appreciate you taking time to share your experience. Sounds like our location, rooms and the Old Town Tequila Factory restaurant were highlights! Feel free to call the front desk before you make your next reservation. We'll make sure you're taking advantage of all options for parking, etc. The team will help you make the most of your stay! Wishing you a beautiful spring season! Regards, Ryan Aguinaldo General Manager

"A great location"

3
23/04/2018

This hotel is in a great location but the rooms are very outdated and I wasn't impressed with the noisy sliding bathroom door. The house keeping was very good the rooms cleaned every day. It was great being offered a complimentary breakfast lots of choice however one toaster. One morning the queue for breakfast was out of the door people just waiting around for toast. Whatever you do stay by the toaster or its gone. On a much more positive note I would stay here again as the staff are brilliant.

"Best location"

4
23/04/2018

Very good hotel at a great location just down the street from Old town and restaurants. The hotel was very clean from the rooms to the courtyards and pool. Rooms seem outdated but i think they fit in with the hacienda style the furniture is still kept in good condition. Everyone i encountered was very friendly. This hotel is a gem as its close to everything and also a short walk from the green line station which can take you to Gaslamp and other parts of San Diego.

"One of the best stays"

5
22/04/2018

The room was big and lovely and was close to the elevator so a big boon for my mom who can't walk vary long. Was able to get to old town fast but was up hill and going down hill was tuff but had some trouble with a restaurant coyote something but other then that it a good place to be shops are not far and alot of other places to eat.

"Great San Diego Hotel in Convenient Location"

4
20/04/2018

This hotel is lovely and reasonably quiet for such a bustling location. We asked specifically for a quiet room with a view, which we got, but there were a lot of stairs involved! If you don't like stairs, you might want to choose a room closer to the lobby. The staff were uniformly friendly and helpful, and the breakfast was a cut above the usual BW standard. A bonus to staying in Old Town is that you are near a San Diego transit hub with access to the trolley and buses that can take you many places in the city with relative ease.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for the recommendation! Our location near the train and trolley stops does make it super easy to get around. For those planning a visit, I'll also add that complimentary shuttle service is available daily to several points in the city. Next, I'm pleased to read you experienced gracious hospitality and received the room preference you desired. We hope you'll have another opportunity to visit! Remember, the best rates are always found when you book direct. Safe travels until then! Regards, Ryan Aguinaldo General Manager

"Great location "

4
17/04/2018

What I liked best about this hotel, was the location. Walking distance to many restaurants, shops, and to Old Town. When we come back to San Diego we would stay here again. The staff were very friendly and it was nice that breakfast was included in the package we had. Standard Buffet breakfast. One of the evenings we stayed , we took a late evening walk to the restaurant to grab a snack and it was nice to hear the karaoke while we waited for our order.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay, We appreciate the description and letting other travel planners know that our prime location won you over. It's so nice to be able to walk to dining and shopping. Did you get a chance to see Heritage Park? It's across the street from our rooftop restaurant, the Old Town Tequila Factory. If not, next time! Please don't hesitate to reach out to my office if there is anything I can assist with. Safe travels! Regards, Ryan Aguinaldo General Manager

"Very refreshing place to stay"

5
16/04/2018

An extremely friendly staff. Large clean rooms. Great architectural design, although a little maze like at first. Food is good. I recommend this hotel as a reasonably priced and centrally located accommodation in an interesting part of town.

"Great location; room (Building 6) needs remodel"

3
16/04/2018

We stayed for 6 days/5 nights. Pros: Fantastic location in Old Town. We enjoyed walking through the area, lots of things to do and see. The hotel itself was once a shopping complex; it has many stairs and interesting vistas. Pretty landscaping. The Manager's reception on Wednesday afternoon was excellent: complimentary great food and beverages, and the staff was exceptional. We appreciated that it was atypical for hotel chains! The restaurant, Tequila (?), had excellent - albeit unvarying - breakfasts, and a beautiful vista from which to enjoy. We didn't use the pool or laundry, but were grateful that this was an option. While it was in the heart of Old Town, it was quiet, serene, and safe. We were grateful for the shuttle service to the airport, but it was unavailable as early as we required for our 7:40 am departure Sunday morning. We used Uber/Lyft a great deal while we were here, without any issue. Cons: While the room itself was large, with two queen beds and a sofa bed, there was barely enough space between the bed and the wall to walk through. There weren't sufficient outlets to plug all our chargers or CPAP machine, and the bathroom was in great need of repair/remodeling, with stained tub, cracked, uneven tile, and outdated fixtures. We appreciated the fridge and microwave, but there was only one garbage in the room. Room service didn't arrive until after 3 or 4 every day; because we had returned from our day's adventures at this point, we frequently declined room service so as not to be disturbed. Finally, although it was due to the age of the plumbing or pipes or something, there was a regular surge of sound every few seconds that sounded like breathing. We would go back to this hotel again, due to the location, but just be aware that the rooms are not what one would expect from a BW but maybe a Value Inn. Also to note: No espresso, closest one we found was the Living Room restaurant. Try Mexican Mocha! So smooth, not too sweet.

"Outstanding"

5
16/04/2018

From check in, to departing, I was made to feel welcome, great job Stephanie, and I will highly recommend Best Western Hacienda to all who visit the area. Great location, and fantastic food at a great price

"No view, no parking"

3
15/04/2018

While room itself met expectations -- clean, comfortable, etc. We were disappointed that the view outside our window went about 10 feet to a steep hillside making the room dark much of the time. Given the hotel is built on the side of a hill some sort of view must be possible. Biggest problem was lack of parking. Anyone coming in after 5 pm had no room in garage making it necessary to park on the street which was very steep and had many other cars parking on it.

"Great location to Old Town San Diego"

1
11/04/2018

The hotel was within walking distance to restaurants and Trolley stop .It is also close to the airport, If we ever return to San Diego area we will surely stay at the Hacienda Hotel Old Town, San Diego.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for being a valued guest and leaving a lovely review. Since you left us a one-star rating though, we are thinking you made a mistake regarding the satisfaction stars. We're asking Tripadvisor to check with you. We look forward to welcoming you back. Please don't hesitate to reach out to us directly with assistance and trip planning. The team can offer the best rates as well as help you make the most of your visit. Thank you again for taking time to share your experience. Happy travels! Regards, Ryan Aguinaldo General Manager

"Beautiful place/great location"

5
10/04/2018

The room and view were gorgeous. I hope to stay again in the near future.You do have to pay for parking, but the room costs wasn't bad. You park near the level of your room, which is convenient. I wish I'd had more time to stay and enjoy the grounds and location.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
You have a reason to return now! Thanks for taking a moment to let us know your experience was a good one. Our views are to die for and unique in San Diego! Feel free to call ahead to explore all parking, transportation options. It's rare for all the spots to be taken and I'm sorry to hear it added an inconvenience. We hope you itinerary brings you again soon! Regards, Ryan Aguinaldo General Manager

"Heart of Old Town San Diego"

5
09/04/2018

Hotel is Great in terms of comfort of room and Hotel Staff. Restaurant Staff was off the chart BAD! The Service was Horrible and I would not eat there or go there again even if they gave me free vouchers every day to eat for free.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for the glowing recommendations! Part of our commitment is to provide ‘warm and friendly' service and we appreciate the recognition. We also appreciate you letting us know about your restaurant experience so we can work to correct it. Thank you again for staying with us and we look forward to welcoming you back to Old Town! Regards, Ryan Aguinaldo General Manager

"Wonderful hotel"

5
08/04/2018

Beautiful hotel, wonderful views. love the plaza level makes you feel at home. Property overall looks very clean and wonderfully maintain. Water fountains look beautiful and also the décor. Rooms are very clean and roomy with wonderful views.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your review! We are delighted to hear that your expectations were exceeded! We appreciate your contribution to our excellent reputation for cleanliness, comfort and beauty all in a great location. We look forward to your return. Remember to book directly for the best rates and reservation services. Safe travels! Regards, Ryan Aguinaldo General Manager

"Over and beyond sercice"

5
06/04/2018

This hotel has the best customer service I have ever seen. My sisters and I asked for adjoining rooms upon arrival. Michale was over the top reworking the rooms so she could accommodate this request. The rooms were very spacious and clean. We checked in on Wed. And there was Managers greeting happy hour. Good appetizers, beer and wind. Unfortunately I had a medical emergency and had to call the ambulance and was taken to Scripps Mercy hospital. The staff was so nice and kind. They arranged to have my sisters take the hotel shuttle to the hospital. Upon discharge they had a wheelchair ready and assisted me to my room. I cannot say enough good things about the staff and the wonderful managers. Thank you from the bottom of my heart for being so kind and thoughtful.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for taking time to leave this positive review. It's so encouraging to hear from our guests - and shows us we're doing something right! We know that any great experience starts with a team that is eager to please and genuinely cares about guests. We hope you are healing and that we'll have another opportunity to welcome you to Old Town! Enjoy the beautiful spring season! Regards, Ryan Aguinaldo General Manager

"Highly Recommended"

5
03/04/2018

Almost an all inclusive experience. Dinner and Breakfast included. Friendly staff, great food at the restaurant and in the heart of the the Old Town San Diego area. If your a light sleeper the train might wake you up early in the morning.

"In Old Town near San Diego airport"

5
02/04/2018

8 minutes from the airport. Fast, friendly check-in, 2 free drink coupons at check-in. Free airport shuttle starting at 6:30 am. Large, nicely appointed rooms. Easy walk to Old Town shopping and restaurants. On site bar and restaurant.

"Best place to stay in Old Town"

5
02/04/2018

The location of this hotel is in the heart of Old Town. The staff is kind, courteous, friendly and helpful. The room decor matches the Old Town theme. There are also great views of the city from the different levels of the hotel.

"Not bad but could be better"

3
01/04/2018

I've been staying here for my san Diego trips for. years. It seems to need some upgrades on the windows and the decor. The pedestrian gates were not functioning and just left open. Not safe for anyone staying alone.

"Great place to stay!"

4
28/03/2018

A nice, less expensive place to stay. Located right in Old Town makes a great location and easy freeway access. Room was very nice and clean - no issues. The double queen room also has a fold out sofa.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for the glowing review! Indeed - our location is exceptionally convenient to everything San Diego being just off the I-5 and I-8! Sounds like your stay was all you hoped for an excellent value. We look forward to welcoming you back to Old Town. Until then - happy travels! Regards, Ryan Aguinaldo General Manager

"old town"

4
27/03/2018

We stayed here 3 nights with our 3 children. While the room was nice, the decor IS a bit dated. The grounds are clean and our room was always clean. It was very nice to stay right in "Old Town" steps away from the shops and restaurants. We stayed in room 100 and parking was a breeze. We were given free drink coupons for the Tequila Factory upon check in and we redeemed them on our 2nd night. Ed, the bartender was awesome! The hotel itself is sprawled out over a couple acres and I can see where it can be annoying/confusing for some to find rooms, climb stairs but we didn't have this issue. Only real negatives are the older rooms, no continental breakfast, and beds were a bit hard.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Spring greetings! Thank for choosing our Best Western for your family's home away from home in San Diego for three days. We're happy that your impressions were mostly positive. If you book directly on our hotel's website we do offer breakfast options. Sometime to keep in mind for next time. Don't hesitate to call our team direct for assistance with trip planning. Thanks again for giving us a nice rating and helpful feedback! Safe travels! Regards, Ryan Aguinaldo General Manager

"San Diego"

5
23/03/2018

The staf was very accomodating. The location is perfect when traveling to San Diego. Parking is never an issue. Ive been staying here since 2009 and havent had a bad expierence. They have however recently switched to a non smoking policy.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thanks! We appreciate your loyalty to our Best Western. Please know that I am available if there is ever anything you need. Looking forward to next time! Regards, Ryan Aguinaldo General Manager

"unsatisfactory experience, from many angles"

3
23/03/2018

I've rated this hotel "average," although--particularly given that one of us is 88 years old--our experience was decidedly unsatisfactory. Let's get to the few positives first. Access to the airport is convenient, and the airport shuttle worked as advertised. And when it wasn't available after we'd returned our rental car, the hotel picked up the tab for a taxi. Also, our room included both a trash can and a recycling bin, indicating an environmental awareness we appreciated. Now for the string of negatives. No complimentary breakfast. The drive-up area to the office is tiny, creating a traffic jam when more than one or two groups of guests are checking in. Also small--and noisy--is the registration area itself, which created an unpleasantly hectic ambiance. In reserving the room, I'd asked for one on the quiet side of the hotel (if there is one). We were given Room 627, which receives constant noise from Interstate 5 and the airport, some of which was audible inside the room. We also endured noise from the family-with-kids in the room overhead. The cramped garage for our building (Building 6) did not include enough spots for all the guests, so it was a matter of luck whether you'd be able to find a spot again, each time you took your car out. Given that one of us is elderly, this parking situation was particularly vexing, as Building 6 is as far away from the larger garage on the premises as you can get, entailing a journey from garage to room involving three different elevators and walks between all of them. More about the room itself: the door didn't close flush with the doorframe; there was no door between the bathroom and the bedroom; the ventilation fan--on the same switch as the bathroom light--was very loud; plaster was chipping off of the bathroom wall; and there was no grab bar on the old-fashioned bathtub/shower. To add insult to inconvenience, only at check-out did we learn about the $19-per-night charge for the (not always dependable) parking. I felt scammed. For our needs, this hotel proved poor value for the money.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
With a little closer personalization of your stay, I believe these concerns could have been avoided. Had we know of your frustrations, the team would have used our considerable resources to seek a remedy. While unsure of the source of your booking, I can tell you that it's always better to book directly for the best reservation services and take advantages of specials we're offering. Please feel free to reach out to my office directly if your itinerary brings you to San Diego again. I would be happy to assign a leadership team member to manage your experience from start to finish. Thank you again for staying with us! Regards, Ryan Aguinaldo General Manager

"Excellent location, Excellent Customer Service, Excellent Value"

5
21/03/2018

We were in San Diego for a conference and booked this hotel because of the proximity of my conference. WOW - what an experience. Every aspect of this stay was excellent. We HIGHLY RECOMMEND this hotel.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Sounds like your expectations were exceeded! Thanks for taking time to share your experience while recommending us highly. We sincerely enjoy hosting visitors whether for business or leisure. We designed our amenities to cross over to both so that after the work day is done, there's plenty of relaxation. We hope you'll have another opportunity to visit. Feel free to reach out if i can ever be of assistance. Thanks again! Regards, Ryan Aguinaldo General Manager

"Homey stay in Old Town San Diego"

5
21/03/2018

Loved the central location and the quality of the room at this hotel. Great weekend getaway for my wife and I. The breakfast buffet was excellent. Staff were very helpful. Free parking on the streets was available.

"Great lodging, right in the heart of Old Town San Diego"

5
20/03/2018

We stayed at Best Western Plus Hacienda Hotel Old Town for one night out of the 5 we were in San Diego, and wish we'd stayed there the other nights as well. Beautiful location and property, with clean and comfortable rooms, and extremely hospitable and helpful staff. The hotel is right in the center of Old Town, a half block from San Diego Avenue where many of the shops and restaurants are located.

"Easy to get lost "

4
18/03/2018

Spent a night, enjoying all the different levels (not a place for disabled) and views. Went to the bar on site for some fun, only two of us there. Every staff member was deep cleaning. Acting like we were a bother. We were happy to spend the money but trying to taste expensive tequilas while they are spraying cleaning fluids just didn't work. Ordered room service for breakfast. Horrible. We were refunded. BUT the complementary breakfast was wonderful! Would stay again.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Spring greetings! Thank you for taking time to review our Best Western Plus Hacienda Hotel and give helpful feedback. We're happy to hear that despite a few challenges (which we're looking into) your overall stay was a good one. Sounds like the views and hotel grounds were a highlight! We designed the hotel to match the vintage California style of Old Town. We hope to welcome you back soon. If you have any concerns regarding getting around the hotel or area, feel free to call the front desk. Our team would be happy to answer any questions, explore options and personalize your stay. Safe travels! Regards, Ryan Aguinaldo General Manager

"Great getaway"

4
17/03/2018

Wonderful location ..... walking distance to shops restaurants trolly and train stations. Great staff, Vanessa at front desk and shuttle driver Rudy were exceptional. Lovely grounds and room very nice. Told everyone I know about our trip and planning another soon. Only drawback is parking limited but with train and trolley being only a couple of blocks walk away don't really need a rental.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for recommending Best Western Plus Hacienda Hotel Old Town to friends and family! Your experience reflects that exceptional hospitality goals we strive for. Vanessa and Rudy will both receive recognition for providing great service! I'm also happy to hear our location was super convenient for walking to restaurants, shops, the trolley and train. We look forward to your return. If you call direct, our team is happy to help with all aspects of trip planning including making sure you're getting the best rates we offer. Please don't hesitate to reach out to me if I can ever be of assistance. Until then - enjoy the beautiful spring season! Regards, Ryan Aguinaldo General Manager

"Lovely"

5
13/03/2018

We chose this hotel because of its location but would return because it is a great experience. Beautiful setting, spacious rooms, inner courtyards, and views from some of the rooms. They have a shuttle but only until 10:00 pm which was the only drawback for us. Good choices for breakfast and a manager's reception on a Wednesday. Excellent choice.

"Wonderful overnight stay"

5
13/03/2018

What a wonderful night we had at this hotel. The location is perfect in Old Town, close to downtown, the Zoo, Old Town, Sea World. But what I really appreciated was how friendly and welcoming the staff was. Jesus and Ricky the shuttle drivers are fabulous! They provided us rides to the harbor area, dropping off a rental car, and to the airport. The entire staff at this hotel goes above and beyond to provide their guests a welcoming stay. We had a room in the 600 building with a terrific view of the harbor. The lobby and grounds are nice. The restaurant onsite is very good as well with a great patio with views of the city. We were only here one night but I would definitely stay here again!

"Birthday "

4
12/03/2018

Very nice clean room. Breakfast was great. Location is the best for sight seeing old town. Only negative thing I would say is that parking should be a no charge if your staying here. I would have to say that trying to find your room can be a bit of an adventure. However this is a beautiful place and I would stay again. Family friendly environment as well.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Spring greetings! Thank you for choosing Best Western Plus Hacienda Hotel for your birthday celebration. I was happy to read that you enjoyed your complimentary breakfast and our location in the heart of Old Town. Before your next San Diego adventure, give us a call direct. The team can make sure you're aware of any promotions we're running and help you get comfortable settled into your room. Safe travels until then! Regards, Ryan Aguinaldo General Manager

"Great visit and quite area "

5
11/03/2018

The hotel was very well kept and in a quite and safe area. The hotel is resort style so the propery is several different buildings tied together with courtyards. The outdoor pool area was clean and well kept. The rooms were standard but very nice. The entire property felt very authentic with the local area. Also, having a restaurant right on property was very convienent. All of the local restaurants and shops were easily within walking distance. If we visit San Diego again we will definitely stay here!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for taking time to leave a glowing review of your experience. This is the kind of excellent description that really helps travels planners get a sense of all we offer. We're glad that you enjoyed our vintage California style as well as the cuisine at our rooftop restaurant, Old Town Tequila Factory. For those planning travel on a weekend, I'll mention their excellent Saturday and Sunday brunches! We hope you'll get the opportunity to return. Remember to book direct for the best rates and any specials we have going on. Until then - safe travels! Regards, Ryan Aguinaldo General Manager

"Directions & Breakfast"

4
08/03/2018

Need more help with finding rooms & make sure you call the hotel to make sure you will get free breakfast. I admit I was late getting to the hotel, I feel the hotel needs to help more with with it. TY

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Great tips! And we'd be happy to help next time! Please give us a call before your arrival so we'll be able to personalize your check-in experience ensuring you're happily settled in. until then - enjoy the beautiful upcoming spring season! Thank you for being a valued guest! Regards, Ryan Aguinaldo General Manager

"Beautiful property"

4
05/03/2018

This is a beautiful well maintained property in the heart of Old Town. The staff is very welcoming, helpful and our room was maintained and clean. The property is very large with multi-levels which make for a nice view, but can be confusing to find your room. Parking fees are reasonable. If we were to stay again we would a room in a building that an elevator was on the same floor for easy accessibility.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Please accept my heartfelt thanks for leaving such a nice review! We know that visits are made so much better when in a beautiful environment with all the creature comforts of home. It's a honor to know you've been inspired to stay again next time. Please don't hesitate to call us direct for assistance with all aspects of trip planning. Our team loves to share everything there is to do and see in San Diego! Regards, Ryan Aguinaldo General Manager

"Needs Renovations"

2
04/03/2018

The staff was nice. We had problems with our room and it took two days to resolve. Do not get a king suite. It is next to the driveway for a restaurant that starts getting deliveries very early in the morning. You know it's a problem when there are ear plugs on the nightstand. The furniture is old and uncomfortable.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay! We're happy to note your satisfaction with our friendly staff. Beyond this, we're sorry to hear you experienced a problem while here. Our hacienda design and furnishings were chosen to match the vintage charm of the area. Room locations can vary significantly as we're spread out over a hillside. Our aim is to make staying effortless so you can focus on enjoying your visit and were continuously doing updates to the hotel. We hope to welcome you back to our Best Western Plus Hacienda Hotel Old Town! Be sure to give the front desk a call direct to explore all your room style and location options. Safe travels! Regards, Ryan Aguinaldo General Manager

"Hotels Tonight Selection in San Diego"

3
03/03/2018

Somewhat good value...but watch hidden fees. Parking and resort fee extra. Also, I like to avoid tourist trap locations--and this location in "Old Town" is tourist packed on weekends. Monday was far better and manageable.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings! Thank you for staying at Best Western Plus Hacienda Hotel Old Town! We're glad to hear you enjoyed your stay and found it a good value. Keep us in mind for your next San Diego stay. You'll find the best rates and reservation services if you book direct! Feel free to give me a call if I can be of assistance. Enjoy the upcoming spring season! Regards, Ryan Aguinaldo General Manager

"Best Location Ever"

5
03/03/2018

This Best Western is located in Old Town so you walk out of the hotel and your in Old Town. Go to the left and your in the Historic Park and go to the right and your in the commercial park of Old Town. The rooms are great and hotel restaurant has great Mexican food and a fabulous view because it sits high on the hill.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you! A great hotel experience starts with a great location! We appreciate you letting travel planners know that our location in the heart of Old Town was excellent. Next, we're happy to hear that you enjoyed dining at our rooftop restaurant Old Town Tequila Factory! Sounds like this was a totally successful visit. Reviews like yours let us know we're on the right track in providing exceptional hospitality. Looking forward to welcoming you back! Until then - we wish you safe travels! Regards, Ryan Aguinaldo General Manager

"Great for the class"

4
01/03/2018

Traveling as two couples. Only stayed 1 night. Our accommodations fully met our expectations for the type of lodging. Everything was neat, clean and good repair. Beds were comfortable. We could tell it is older building but they've done a nice job updating it so it feels well cared for. If there is any drawback it's that it's multiple buildings on the side of a hill. Each building has parking but getting around property is different than many other hotels. Because it's on the hill, walking to town is more strenuous than flat ground. Still fairly easy. Hill makes for nice views!! Would definitely stay again if in the area.

"Excellent Place near Old Town Sun Set Beautiful, Customer Service Excellent"

5
27/02/2018

The VA Employee Association had their Valentines Party at Tequila factory / El Pueblo room in the Hacienda. From the coordinator for our event Daisy who took good care of us from the beginning to the end. The room was beautiful could not ask for better service then she provided. Outstanding work Daisy. The Owner did everything he could to accommodate us.The Bar tender and hostess at the event an outstanding job. The VA Employee Association is looking forward continuing to use their service. Could not ask for better people from the hotel to the restaurant and Hostesses for the event . Thank you again Daisy for everything.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We were honored to host you! Thank you for taking time to recognize Daisy and the team for creating an excellent event. She'll be recognized by our leadership team for providing such wonderful service. We're delighted to hear it was a total success. And thank you for everything you do for our community! Regards, Ryan Aguinaldo General Manager

"Excellent place near Old Town"

4
19/02/2018

Three of us stayed here before a Baja trip and then came back for 3 more days to be a tourist. Appreciated that they had a shuttle to pick us up within 20 mins from the airport. Using AAA card gave us a free buffet breakfast which was quite good. We first came on a Weds which was a an evening they had free Mexican food and a drink in the lobby which was good enough for our dinner that night. The room was fine and the beds were comfortable. The staff were all pleasant and even the housekeepers like Carmen, gave us warm greetings each day. The views over the city especially at sunset were enjoyable and the patios had pretty plants. Too chilly in Feb to try the pool but it looked nice. We were in the 300 building the first time and the 600 one the 2nd time. The 600 one takes a bit of effort to wind your way to it through 3 or 4 elevators but the rooms were fine. The Tequila restaurant was good for drinks and a snack and also for meals. Only a matter of a minute to walk to the town or to get the hop on hop off bus. A 5 minute walk takes you to the tram where you can then get a bus to the zoo. Not hard to figure out and the locals were also helpful.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay. It's always a delight to hear about our guest's experience. Your description is filled with great tips which will surely be helpful to those planning a visit. Carmen is an asset to our housekeeping team and will receive recognition! We hope your future plans will include a return visit. Please feel free to reach out to me if I can offer any assistance. Until then - we wish you safe travels! Regards, Ryan Aguinaldo General Manager

"OK place to stay"

3
17/02/2018

This is a large complex — so large, in fact, that we had difficulty finding our way around. It's a maze of multi-level buildings! And then the free breakfast was in an adjacent restaurant, and that was also confusing. The room was on the large side, but the bathtub didn't drain well and you had better be a teckie to operate the thermostat. But if you want to be in the heart of Old Town, this is your place — it's less than a block from the main drag.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thanks for staying with us and leaving feedback. While it sounds like your overall impressions were mostly favorable, there also a few things you found confusing. Please don't ever hesitate to reach out to the front desk with any question or request that would enhance your experience. The team would be happy to help with your room's climate control anytime. We hope you'll have another opportunity to return. It's nice to hear our location, in the heart of Old Town, was convenient for you! Regards, Ryan Aguinaldo General Manager

"Really great.....but?"

4
15/02/2018

Really nice hotel. Great location in heart of Old Town! Great for visit there or Sea World! Nice facilities. Rooms very clean and comfortable. Restaurant on property serves wonder buffet breakfast, as well as lunch and dinner. Staff very friendly and does a great job! BUT hotel is a bit older and the walls are like paper! You can here every shower going on, toilet being flushed and , if you have noisy neighbors, your sleep night will be affected! Not the hotels fault, but you should be aware. Yes we would stay here again if in this particular part of the city.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Delighted to hear your visit has inspired loyalty, should you return. Thank you for letting us know that our location, cleanliness, service and the cuisine at the Old Town Tequila Factory were the highlights of your stay. Before you make your next reservation, please give our team a call. We'd be happy to assist with your reservations including finding the most suitable room for your personal travel needs. You'll also get the best rates. Thank you again for the lovely review. We look forward to welcoming you back! Regards, Ryan Aguinaldo General Manager

"Ok hotel, poor layout"

3
13/02/2018

When we arrived we were met by staff who were disorganized and stressed. We were early for the four pm check in so had to leave and wander around for two hours. The hotel is multiple buildings connected by staircases. The restaurant is good but is in the back building on the highest level so about four staircases or two elevators and stairs. The free wireless was useless. It was so slow, dropped so many times, that we ended up wasting roaming charges just to check flight status and arrival times. Room was very good and clean.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay! While happy to hear your overall impressions were positive, I'm sorry there were a couple mishaps. We recently invested in our wifi system, so this should not have been a problem. I'm passing your important feedback to the perspective department for review. Next, the team here is known for friendliness. We do understand that everyone has a bad day now and again, but that shouldn't translate to our guests. We hope to have another opportunity to show you the kind of hospitality we're known for next time you're here. Please don't hesitate to reach out to me if I can be of assistance. We're here to serve you. Safe travels until then! Regards, Ryan Aguinaldo General Manager

"Girls Trip"

5
12/02/2018

A great place to stay!! Hotel sits atop a hill and view is great!! Restaurants, trolleys all available which makes it easy to get to other town!!! Great place to visit!! So many things to do and go!! Everything at your fingertips!!! Enjoy!!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
You could not have picked a better place for a girls trip! Thank you for giving us the honor of hosting your group. Sounds like from our beautiful views to super convenient location, it all worked out well. You have our heartfelt thanks for leaving such a positive review about your experience. Looking forward to next time! Regards, Ryan Aguinaldo General Manager

"Loved our stay!"

4
11/02/2018

We loved this place! It was busy at check in, but everyone was patient & pleasant. Our room was large & comfortable. Bathroom slightly dated if you're looking at that. But it was actually more fitting for Old Town San Diego. We had a view of the town. They gave us complimentary drink coupons at the restaurant which was nice. They also give you a coupon for breakfast buffet at the restaurant. It was a Mexican restaurant, The Tequila Factory. Great food. We came back to stay a day later, which was a Friday. We went to breakfast at 8:55 a.m. & were told the buffet was over at 9:00 a.m. We had not been made aware of this. Glad we weren't any later. It probably wouldn't be the best place to stay if you were handicapped or had any difficulty walking since it is on a hill. However, I'm sure it is handicap accessible. It is within walking distance of many restaurants & the historic Old Town. At least three restaurants had women making fresh flour tortillas. Yum! There is a lot to do & see just in Old Town. Everything else in San Diego is easily accessible by car. Overall a great place to stay!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for taking a moment to let us know you enjoyed your stay. You certainly picked the best place in San Diego for delicious Mexican food! The suggestions for the restaurant team will be passed to them. We hope you'll have another opportunity to visit this year. Until then - we wish you safe and happy travels! Regards, Ryan Aguinaldo General Manager

"Great location"

4
11/02/2018

Great location, easy access to hop on hop off. Lots of stairs and a bit tough figuring out elevators to get to rooms. Breakfast was decent with some variety. Beds were comfortable but pillows were really hard. Great staff.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for highlighting our location in addition to the many other satisfying areas of your stay. For those planning, I'll add that we're just a short walk to the trail and trolley station in Old Town, as well as the Old Town Trolley Tour stop. I'll be sure to pass your compliments to the team here and at the Old Town Tequila Factory! We hope to welcome you again soon! Regards, Ryan Aguinaldo General Manager

"Resort Hotel"

5
08/02/2018

Not just a hotel, more like a resort. Very clean, many amenities, wonderful roof-top restaurant, friendly,helpful people. Rooms were large and comfortable. Wi-fi was available anywhere you ventured throughout it's five acres.

"Beautiful views of San Diego"

5
03/02/2018

This hotel was recommended to me by a colleague and I am so thankful that he did because it was a beautiful location beautiful venue wonderful views awesome breakfast awesome service I just can't say enough about this venue I highly recommend it!!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Please thank your colleague for us too! Like you mentioned, our location really can't be beat for convenience and charm. I'm pleased to hear you enjoyed breakfast at the Old Town Tequila Factory and the friendly service of the team here. We look forward to welcoming you back. Remember, the best rates and reservation services are always found when booking directly with our hotel. Hope your 2018 is starting our amazing! Regards, Ryan Aguinaldo General Manager

"Great location"

3
02/02/2018

My second stay here and enjoyed it again . The location is fantastic. Away from downtown yet not to far but in the middle of Old Town where their are many great choices of restaurants. The rooms are dated and some of the mission style furniture needs to be replaced. The breakfasts are excellent and free drink coupons are good to taste the Margaritas. Parking convenient. Great for families or couples or just for business travel.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for taking time to leave a review about your recent stay. We're always concerned when we receive a three-star rating, but it looks like we have nothing to worry about here! Like you mentioned, we're a great choice for families, couples seeking romance and business travelers. We have plenty of amenities for everyone from the pool, gym and rooftop restaurant to easy parking. We appreciate your loyalty. Please don't hesitate to reach out to be if I can ever be of assistance. Until next time - safe travels! Regards, Ryan Aguinaldo General Manager

"Great experience"

5
31/01/2018

Nice atmosphere and good restraunt on premesis. Staff eagerly moved me to another room after I realized I was next to some roudy guests. Second room was very quiet with no disturbances. Quick pickup and dropofg to airport. Overall fantastic experience!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We're always happy to help make sure your stay is as peaceful or as exciting as you want! Thank you for taking time to recognize our efforts. We hope you'll make our Best Western you home away from home in San Diego! Regards, Ryan Aguinaldo General Manager

"absolutely staining"

4
28/01/2018

Great location. the place is staining. 10 min drive from any attraction Just love the place. amazing view from the room Con No free breakfast. some rooms might not have direct elevator accesses. parking is expansive

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Wonderful photos! Thank you for adding to our collection of traveler photos here on Tripadvisor. We designed the hotel to match charming Old Town and we like to call our property, “always camera ready'. Before you make your next reservation, give us a call to explore all our reservation options. We can help with all aspects of trip planning. Safe travels until then! Regards, Ryan Aguinaldo General Manager

"We love this hotel. Great location, friendly staff, good rooms."

5
25/01/2018

We have stayed at this hotel over half a dozen times and we enjoy the stay each time. The location, in Old Town, is central and ideal. The rooms are large and well appointed, the staff is friendly and if you shop it, the prices are reasonable. We walk around Old Town, attend the markets, eat at the restaurants and generally enjoy our stay. The only thing I would change is the restaurant located on site. Breakfast is below average and I didn't eat any other meals there. Even so, I would recommend this hotel to all.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We're honored to have earned your loyalty many times over! Thank you for leaving a glowing review of our location, rooms and staff. I'll also pass your suggestion to the restaurant team. We look forward to welcoming you back. Please feel free to reach out to me if I can ever be of assistance. Enjoy all this new year brings! Regards, Ryan Aguinaldo General Manager

"BWPH Nice location"

4
23/01/2018

Checked into BWPH on Sunday January 14 for a one night stay. Staff is very friendly and welcoming.We received two coupons for a free drink in the local restaurant which was cool. Our room was very clean, large and the beds are comfortable. We loved the location to Old Town short walk to the main street for restaurants, sight seeing and shopping. This is an older BW but it is kept up and inviting. I would stay at this location again.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay. The first thing you mentioned was welcoming service. We know people are our greatest asset I'm happy that our team provided memorable hospitality. Also nice to know you enjoyed the complimentary drink at the Old Town Tequila Factory! We hope you'll have another opportunity to visit this year! Until then - safe travels! Regards, Ryan Aguinaldo General Manager

"Fantastic location, lovely staff"

4
22/01/2018

This is not your normal chain hotel - it is set out on the side of a hill, in several different buildings, and so doesn't feel like a big chain motel. The rooms are a good size, well looked after (although the bathrooms are a little old, they are very clean), there is a restaurant on site (although there are dozens of restaurants just outside the door), and the staff are all friendly. The only problem we had was that they didn't have our reservation in the system when we arrived (we had booked through booking.com and they could see it in that system, but it hadn't carried over to their internal booking system). It wasn't a problem as it was a quiet time of the year, but I wouldn't want it to happen when they were full. If you have mobility issues, make sure you ask for a room with lift/elevator access.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you so much for taking time to describe your stay. Indeed, our Best Western is anything but generic. We designed the architecture to match the charm of Old town, including comfortable courtyards in a garden-like setting. My apologies for the system delay with your reservation information. You'll be happy to know this isn't common, and we're always happy to remedy. Even better, call us direct to make your reservation and we'll make sure you're getting the best rates and reservation services. Until next time - we wish you continued and safe travels! Regards, Ryan Aguinaldo General Manager

"Better than expected"

4
16/01/2018

This hotel is much bigger than you would think! I booked over a month in advance and when I checked in was taken on what seemed like a mile long walk.. My room was almost all the way at the top and all the way in the back and it was a small dark room. The only reason this kinda bothered me was - two family members booked rooms about two weeks prior to arrival (same date as me) and their rooms were almost like suites - close to the front and huge rooms. I asked to be moved and the front desk was very accommodating. Besides that... what a nice hotel. Another glitch was - seeing a huge cockroach here and there. In total I saw 4, but they were mainly towards the very back of the hotel - near stairs. I never saw one in my room which of course is good! The views are amazing! Family and I walked through the town (Old Town) and loved all the little stores and restaurants - what a great location! I would definitely go back.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We'll always work to fulfill the wishes of guests if we can. Just ask! Thank you for taking time to share your experience which highlights thoughtful service, panoramic views and our great location. Please be rest assured we use the most current technology available for pests. We look forward to welcoming you back. Safe travels until then! Regards, Ryan Aguinaldo General Manager

"Boyfriends birthday weekend getaway."

5
12/01/2018

Love the location. Nice cozy hotel, close to delicious restaurants and the Heart of San Diego. Short Uber drive to Gaslamp district and Little Italy. I've stayed many times here and I definitely recommend this hotel

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Belated birthday wishes! Thank you for highlighting location, comfort, location and convenience as the reasons we've earned your ongoing loyalty! We appreciate the glowing review and recommendation. Please don't hesitate to reach out to me if I can ever be of assistance during a future visit. Regards, Ryan Aguinaldo General Manager

"Great Location to Old Town"

4
11/01/2018

Like its called you are right in Old Town. The hotel is a little older but very nice. The rooms are large and comfortable. They have a restaurant that has great deals, drinks, and food. You can walk right into Old Town right out the door, the only thing I didn't like was they say they have a airport shuttle but our flight was for 730 am and the shuttle doesn't start early enough for that.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Indeed, we are located in the heart of Old Town. So pleased you enjoyed your stay including the Old Town Tequila Factory (our rooftop restaurant). Feel free to allow us to help explore the best transportation options for your next stay. Our central location makes getting around easy during the hours the shuttle isn't running. We're happy to help! Enjoy everything this new year brings! Regards, Ryan Aguinaldo General Manager

"Great Hotel in Old Town San Diego"

5
11/01/2018

The hotel was very clean and nicely decorated, the double queen room with sofa bed was spacious for our family of 5, the staff was very friendly and helpful, the location was perfect walking distance to Old Town San Diego.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for bringing your family to visit Old Town. We're delighted to hear you experienced a warm welcome and a room spaciousness enough for everyone. It's always a bonus when you can enjoy walking from your accommodations to dining, shopping and sightseeing. We're hoping you'll let friends and family know you received an excellent value at our Best Western. Looking forward to your return! Remember, the best rates are found when booking directly on our hotel's website. Safe travels! Regards, Ryan Aguinaldo General Manager

"Nice ambience with a good location"

4
09/01/2018

We had never stayed near Old Town and did not know too much about it. The Hacienda Hotel is an older property that is in fine condition. The Spanish motif still works very well and makes the whole place very charming and inviting. The staff are all very courteous. We found that the location was perfect and we were able to take an Uber downtown for about $6 and we also used the San Diego Trolley which has a station at Old Town San Diego which is next door to the hotel.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay. We're always delighted to hear compliments of our property. We designed it to match the charming ‘vintage California' style of Old Town. It's our pleasure to offer exceptional hospitality and thank you for also acknowledging the team in your comments. We hope to welcome you back again this year. Safe travels until then! Regards, Ryan Aguinaldo General Manager

"Fantastic"

5
08/01/2018

Best Western Plus Hacienda Hotel was great. The hotel was beautiful and had a very inviting vibe. This was my fist experience at this hotel and my wife and I both loved it. The staff was great and made us feel welcome. This will be our go to Hotel when we travel to SD.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for the amazing 5-star ratings! We sincerely enjoyed having you as our guests and are thrilled you'll be visiting again. Our friendly team is one thing that I think sets us apart from other hotels in the area. When we hire a new member, we always look for the ‘talent' of genuine caring. I'm so glad this is what shone through. Looking forward to welcoming you back and Happy New Year! Regards, Ryan Aguinaldo General Manager

"Beautiful and fun setting to get away."

5
06/01/2018

If you want to get away from the hustle and bustle of life, this is the place to go. Set in the middle of Old Town San Diego, go to one of the many restaurants nearby amid a joyful crowd or enjoy the relaxing quiet of your room.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Lovely recommendation of our Best Western! Thank you for being our guest and letting travel planners hear your impressions. Our location simply can't be beat! I enjoyed your description of being able to choose excitement or peace as our guest. There's always something going on in Old Town. Our property offers flowering gardens and courtyards to relax and retreat. We look forward to your return. Happy New Year! Regards, Ryan Aguinaldo General Manager

"service"

2
03/01/2018

Very poor service. The lady at check in was no help at all. No maid service the second day even though we requested it. When we called to complain the maid brought up the towels, handed them to us, and left . I don't spend the kind of money I did at this Best Western to be a maid myself!

"Great View"

4
03/01/2018

great View of the bay,from point loma to Sea world,front desk staff was great,they had chocolates for my wife for her birthday.Enjoyed the free drinks at the tequila factory.Great location to old town.very close to sea world

"great time"

5
01/01/2018

We had a choice of hotels to stay at and I am very glad we choose best western. All the employee(s) were very friendly and helpful. the breakfast was outstanding. we will be returning for the summer along with friends.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Fantastic! Thank you for taking time to share your impressions. We're also happy you chose our Best Western as your home away from home in Old Town. The team loves to help guests make the most of their visit. Glad to hear you enjoyed breakfast at our rooftop restaurant, Old Town Tequila Factory. You'll love the views in summer too! Remember to call direct for the best rates and reservation services. Happy New Year! Regards, Ryan Aguinaldo General Manager

"Best place in Old Town"

5
01/01/2018

I would recommend The Hacienda to anyone who is looking to stay in or near Old Town. Every time we stay our experience is better then the last. The hotel staff are very professional and go out if there way to give you what you need.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for the recommendation! We strive for excellence in hospitality, and I'm thrilled to hear your acknowledgement of our success. I can't think of a much better compliment than knowing each visit is better than the last. We'll keep up the good work! Until next time - we wish you continued and safe travels in 2018! Regards, Ryan Aguinaldo General Manager

"Great Location Great Hotel"

5
31/12/2017

A conveniently located hotel, with excellent staff! Jesus the Shuttle Driver has a welcoming smile and made us feel very safe, after finding us stuck at another trolley stop due to a police matter that closed down the Old Town stop! I would highly recommend this place to stay for your next San Diego visit!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for being a guest of Best Western Plus Hacienda Hotel Old Town. Your recommendation is appreciated. I look forward to sharing you regards with Jesus and hearing more about what happened. He'll be recognized for being a role model of the kind of hospitality we strive for. Looking forward to welcoming you back. Happy travels in 2018! Regards, Ryan Aguinaldo General Manager

"Disappointing Stay This Year"

3
27/12/2017

My husband and I stayed at this property last Christmas and had a wonderful, memorable stay. The staff was SO welcoming and accommodating, helping us find the best room for us. We loved the location too. So this year we decided to go back again and was heartbroken to have a completely different experience. We booked a room through Expedia, which apparently was our first mistake. The staff told us several times since we "booked through Expedia" we only had access to a certain class of rooms. I asked if we could get a room with a view like one we had last year, and I was told they were all booked. I then just asked for a quiet room. Well, it was quiet I guess, because we were put in the farthest room away possible from the lobby on the ground floor tucked in what felt like almost underground facing the street :(. I called the front desk to politely ask if we could possibly be moved to another room. She told me she had to talk to a supervisor. It was about 15 minutes, no call back, so I call the front desk again and she says she is still talking to the supervisor and she will call me back. She calls back about 5 minutes later and says because we "booked through Expedia" if we wanted a better room there would be an upgrade fee. If we wanted a room facing the bay on the other side of the property it would be between $20 - $50 more. We were so irritated at being made to feel like second rate "Expedia" citizens we decided to chalk it up to a bad experience and stay in our room since it was just for one night. Not only that, at check-in the year prior, we were given two free welcome drink vouchers for The Tequila Factory and told all about the amenities included (which I really appreciate). I asked the front desk agent if we still got the vouchers "even though we booked through Expedia". He said yes, but then failed to give them to us, so we had to go back to get them. Ugh. Just bad service all around. Room tips: Our room sucked. We were in the 600 building facing the street opposite bay. Bed was uncomfortable, bathroom out of date, and heard clanking noises periodically throughout the night. If you do choose to stay here, ask for a room facing the bay. We had a lovely room the year prior. Positives: Once we did get the drink vouchers, we had wonderful service at the Tequila Factory and enjoyed drinks and apps before dinner. The lady who answered the Guest Services phone to answer my questions about coffee service and check out time was very friendly. Great location. I hope the manager or supervisor at Best Western will take this feedback to heart. No matter how a guest books your property, welcoming the guest and making the guest feel valued is important. Even if they "book through Expedia."

"Best Western Hacienda"

5
24/12/2017

Always our go to hotel when we visit San Diego. First class all the way! It's conveniently located very close to Old Town San Diego. Great museums and restaurants in Old Town. Definitely recommend for a family trip!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Seasons greetings! Thank you for making us your home away from home in Old Town. We're honored to read your recommendation for families looking for a top notch hospitality experience in a convenient location. Looking forward to welcoming you back in 2018! Regards, Ryan Aguinaldo General Manager

"Stayed here twice and will stay here again!"

5
23/12/2017

We had a terrific stay. The rooms were impeccably clean, the grounds were beautiful, the lobby staff were wonderfully friendly and incredibly knowledgeable. Our beds were comfortable and the room was quiet Each time we've stayed, we have had a great experience. This time, we stayed in the 800 building which was next to the lobby and had easy access to Old Town -- only a block away from all the restaurants and stores. The view of the city from the balcony wasn't as nice as some of the other buildings, but the convenience was well worth it. We even hung out in the lobby one night for cookies and apple cider - a really nice, welcoming touch. The breakfast bufffet (included with some packages) was a step higher than the typical BestWestern breakfasts with lots of fresh fruit and fresher egg and sausage dishes. There were some gluten-free options.We will definitely stay here again.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Seasons greetings! We sincerely enjoyed having you as our guests and hearing your stay was terrific. We love to share the spirit of the holidays with guests! Please don't hesitate to give us a call when the time comes to book your next stay. We'll go over all room choices, finding the perfect one for you. Wishing you a happy and healthy 2018! Regards, Ryan Aguinaldo General Manager

"The Hacienda old town cant go wrong."

5
19/12/2017

The Hacienda hotel is in the heart of old town san diego. A stone's throw from old town .a little ways up the hill behind the whaley house musuem.the view of the bay and old town are not to be missed. The staff is great. I am glad I booked at the hacienda old town.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thanks for the review. Like you mentioned, we're next to the Whaley House Museum. For those planning a trip, I'll explain that the Whaley is San Diego's most famous haunted house. They put on an excellent tour in the evenings. Sounds like your stay, was highlighted by the friendly hospitality were known for. We look forward to welcoming you back. Enjoy everything the season brings! Regards, Ryan Aguinaldo General Manager

"great hotel in a great location"

5
19/12/2017

This is a very good hotel in an excellent location. Old Town shops and restaurant are within walking distance and the atmosphere is wonderful. We had a large group (four rooms for three nights) and everything worked out perfectly. Everyone had a great time and we would love to come back again.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Seasons greetings! You've highlighted one of the best aspects of choosing our Best Western Hacienda Hotel - we're in the heart of Old Town. You can easily walk to numerous restaurants, shops and historical sites. Right across the street from our rooftop restaurant, is Heritage Park. We always recommend taking a stroll through the beautiful vintage California architecture. I'm so pleased to hear your group stay was smooth from start to finish. Until next time - wishing you safe and happy travels! Regards, Ryan Aguinaldo General Manager

"Stay away from Best Western and Hotelsone.com"

1
18/12/2017

I cancelled my reservation at the last minute through no fault of my own. My training had been cancelled. The hotel cancelled my reservation but did not cancel it with the in line service, which then charged my credit card $250. The online service Hotelsone.com and Best Western are crooked. Book with someone else Barbara Wheeler 760 996 0981

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We're sorry this happened to you. We encourage you to contact the company you made the booking, to explore a correction. Unfortunately, this can happen with any hotel and third-party booking. We encourage all travel planners to book directly to avoid any middle-man. You'll get the best rates and reservation services, working with one company from start to finish. If you need further assistance, please contact the front desk. Thank you for giving us the chance to respond and we're sorry you weren't able to visit! Regards, Ryan Aguinaldo General Manager

"Great Hotel"

5
18/12/2017

Nice lobby, restaurant and bar. The rooms were clean and staff was lovely. The hotel is in a great location in Old Town San Diego. You are able to walk to many restaurants and attractions. I would stay here again.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Seasons greetings! thank you so much for giving us this beautiful review. We're happy to know that you enjoyed our lobby, rooms and the caring service that were known for. Our rooftop restaurant, The Old Town tequila factory, makes a great stop at the end of the day. Sunset views can't be beat! We hope you will get the opportunity to visit again. Remember, the best rates are always found when booking direct with Best Western. Enjoy the season! Regards, Ryan Aguinaldo General Manager

"Beautiful place but DIRTY!!!"

1
17/12/2017

lots of potential but it is not cleaned well, or maintained well. We booked a room with a queen bed but were given a room with 2 doubles. When we got to the room we realized that the clerk had not given us keys. I called the desk to have keys sent to us, the girl said she would send the keys "right now." 20 minutes later I went back to the desk to get the keys. When we turned down the bed we found hair left behind by a previous guest. There were also bread crumbs and sunflower seeds on the floor, and mildew in the shower - obviously not cleaned!!! the front desk sent someone to change the sheets for us. The next day housekeeping came to "clean" the room but the crumbs, seeds, and mildew were still there. They also did not change the sheets. This place is not worthy of being called "Best Western" nor do I intend to return!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Please accept our apologies for the inconveniences you described. t sounds as though the room was not properly prepared as it should have been for arrival, and it is with regret from our end that this caused you dissatisfaction. I have passed along your feedback to our housekeeping department so that we may seek out and eliminate the issues you have described. I can assure you, this is not the normal standard for our hotel. We hope you'll allow us the opportunity to renew your faith is staying at a future time. Un the meantime - safe travels! Regards, Ryan Aguinaldo General Manager

"Astounding grounds, excellent location for recreation."

4
13/12/2017

This Best Western has the appearance and layout of a resort hotel more than a motel, and I give it the Very Good rating comparing it to resort type establishments--so my rating actually is quite high. A better location for recreation than business, and especially enjoyable for those who like to walk with hills, views, shops, and restaurants.

"Think twice"

3
13/12/2017

Hotel was nice, mattress hard, decent amenities, just don't park your car there. $19/night for parking and no security whatsoever. Parking is "open to the public", so you might as well pay less and park somewhere else. Car was broken into and items stolen. Of course, no one is responsible.

"GREAT getaway location"

5
11/12/2017

Located in the center of historic Old Town San Diego, the Hacienda is a leisurely walk from many interesting sites and GREAT places to eat like Heritage Park, the Whaley House, an 1800's cemetery, and the SD Sheriff's Museum. MANY outstanding eatery's line old San Diego Avenue but, of course, there's always the Hacienda's own 'Old Town Tequila Factory' which serves breakfast, lunch and dinner, has a bar for relaxation or getting your party on, and a view of the harbor and Point Loma that is to die for from their patio. The staff is professional and helpful in all areas, the hotel has plenty of free parking in an underground garage, a fitness center (for those of you who forget what a 'vacation' is for!), minutes from the San Diego waterfront and downtown, and the stay won't break your bank account. I'd recommend you give the Hacienda strong consideration for you next trip to San Diego! You won't be disappointed.

"Great value"

5
09/12/2017

This hotel is a little gym. Great price excellent service that all staff great location. If you are in San Diego definitely you should try it. I have never stayed at a best Western before, and now I would definitely consider it in the future.

"A nice, weird hotel with a bad reservation system"

4
08/12/2017

I can't imagine this will dissuade anybody from staying here (and I'm not sure it should) but our group had a lot of problems with check in and reservation. We had booked 5 rooms. Booking them was like a Monty Python skit--it was like I would say, "4 rooms with 2 queen beds + 1 room with 1 queen bed," and the desk staff would reply "So you have 2 rooms with 1 guest, and 4 rooms with 1 guest"--on and on, for like 30 minutes of crazy. Any call to the desk was a strange journey, like playing "Telephone" when you're kids (except real, and on the telephone, and not fun). Truly bizarre. Both during all calls and in the 40 minutes of weird that was our check-in, desk staff always replied, "We're sorry, our computer reservation system is very hard to use." I won't go into the check-in fiasco, but it involved 3 of 5 rooms being "lost" in the computer system, and culminated in me and 2 staff at the desk looking through a paper telephone record to find my reservations. Which we did, in the end. Once we finally checked in, the hotel was weird and quite nice. Location is great, rooms far exceeded my expectations--lots of wood trim, nice little table and chairs + couch. The hotel is a winding MC Escher-style maze of stairs, and I frequently got lost (really!), but to me that was really charming. The stairs-maze (i.e. the hotel itself) is in a pretty, more or less well-executed spanish style and has a fountain or two. Rooms follow suit in being somewhat stylish for the price. There is no breakfast included, and the hotel restaurant charges about $12 or so for a pretty good hot breakfast buffet. The location in Old Town is nicely walkable to restaurants. If you are just getting one room and/or don't mind a little potential drama at the check-in desk, this is a nice place. I wish they could get a new computer system, and train their desk staff, because it's the only thing keeping this from being a very recommendable hotel.

"Perfect San Diego location away from crowds"

5
07/12/2017

Quiet, restful, quaint, with a great Spanish Hacienda atmosphere! Met here for a Thanksgiving family reunion, great location,close to the 5 so an easy on access to all of the places to visit in San Diego. Evenings spent walking to local restaurants and shops. Beautiful breakfast dining on the patio overlooking the city. No busy elevators or lobbies to maneuver. Warm pool and beautiful fountain. Overall relaxing spot for families of all ages. Will return!

"Where California started!"

4
06/12/2017

Great Spanish style property located close to the Old Town State Park. Restaurant and lounge onsite are attractive and provide quality meals and drinks. Comfortable but dated rooms that don't block out noise from rooms above and below may bother some people.

"Awesome Location"

5
05/12/2017

The only place I stay in San Diego. It's a great spot with great views and great food all around. I have type in 100 more characters and I really don't want to. Like I said it's a great place man love it

"Water"

3
05/12/2017

If you intend to stay at this hotel do not stay in room 327 as it is the last in line for water. Showering with the pressure coming & going was not comfortable and for 12 hrs I was without hot water at all. Never had this problem before at this hotel however I will think twice before returning.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your feedback. My sincere apologies for the inconvenience with your shower. Although never ideal, occasionally maintenance issues occur. When alerted, our top priority is to find a speedy solution. We hope, based on your past successful experiences, you'll choose to visit again.When your travels bring you back to San Diego, please reach out to the team to for personalized assistance. Thank you again for leaving valuable feedback and giving us the chance to respond. Wishing you a lovely holiday season! Regards, Ryan Aguinaldo General Manager

"Old Town San Diego"

5
05/12/2017

Best place in Old Town San Diego to stay. Easy access to shops and restaurants. Hacienda atmosphere. Pool area updated with colorful chairs and umbrellas. Great views of surrounding area, and the sunset.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for sharing your experience. We're honored to be the recipients of your “best of” award! We hope you'll come to visit again soon. Remember, the best rates are found when booking direct. Happy travels! Regards, Ryan Aguinaldo General Manager

"family reunion"

5
30/11/2017

15 of us would go back in a heart beat and probably will next thanksgiving..the location ....staff....ambience...all absolutely perfect ....and the thanksgiving buffet...the best food any of us have ever eaten in a restaurant...amazing...

"Recent stay in Old Town"

5
30/11/2017

If you are staying in Old Town then look no further. location is the best of any hotel in Old Town. The staff are amazing and professional. The grounds are immaculate and the layout of the hotel grounds are unique and beautiful and this hotel is very affordable. I will be back this spring.

"Great Location and front desk service"

4
29/11/2017

Great Location and front desk service.xfgfdsahgahadhfsahafhfahdafdhahfadhhhhhhhhhgdfshjxcvbngvdfshyhterywuytbn dahgshgfzhddfhgsjh asyqeryh htgshhsahtahafhgh sgdsagfahygeytwtuhy jyxhjsgfghsutrbvafddgfsfgqgtaegfgfdatg

"The location of the hotel was very convenient for me"

4
29/11/2017

The room was extremely clean and quiet and the temperature could be easily controlled thus making the room very comfortable. I felt secure walking to and from my room and also going to the restaurant.

"Excellent location, great decor, excellent staff"

5
27/11/2017

Location, location, location. The hotel's #1 advantage is its location because it is walking distance to all attractions Old Town has to offer. Access to 3 different streets, decent Mexican Restaurant (Tequila Factory) inside, they are just behind the Whaley House and shops, and a few steps away from Mormon Battalion Historic Site and Heritage County Park. The parking in Old Town is extreme on holidays and weekends but if you are booked in this hotel no worries since you are smacked in the middle of the action. The architecture and decor really gives you the "hacienda" feeling. They charge a lot on parking because of this BUT if you have AAA card then use it to get discounted parking. I love using their back access gate because this takes me straight to Coldstone ice cream and numerous resturants like Cafe Coyote. The El Campo Santo Cemetery is less than 2 minutes walk from the back access gate. I wonder why most hotels are farther away from these attractions maybe BW got this prime property ahead of all. I also would like to give special mention to their front desk staff Maritess she's very helpful.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for the wonderful description of how our location is convenient to shops, restaurants and museums in Old Town. You've painted a beautiful picture for those planning a visit! Maritess will be thrilled to hear your kind words about her helpfulness. We'll make sure she is recognized. We look forward to welcoming you back. Enjoy the holidays! Regards, Ryan Aguinaldo General Manager

"A GEM of a hotel!"

5
22/11/2017

This hotel has so much character. It is truly a unique place to stay with beautiful views and grounds. Friendly staff and definitely not a cooker cutter hotel experience. Rooms on the Plaza level overlook beautiful seating areas. This was a quick turnaround trip but next time I'll surely stay longer.

"San Diego Trip"

5
21/11/2017

Nice Hotel, Great location. Pretty court yards to sit outside with friends. Lots of stairs but can use elevators if needed. Right on the main street in Old Town so easy to get to restaurants, shops and sites.

"Very Nice!"

4
20/11/2017

The Hotel is centrally located in Old Town SD. Upon check in we were upgraded and were allowed to check in earlier. The restaurant and bar was very nice and such a convenience. The drinks were good and the cheese & chicken enchiladas were pretty good too. The bed wasn't too comfy but despite that would definitely return.

"great place to stay"

5
18/11/2017

Easy access to all San Diego attractions. Old Town nearby. Room is welcoming. Like decor. Vegetation around the hotel spectacular. Fireplace in lobby very welcoming. Definitely would choose this hotel for a future visit.

"San Diego"

2
17/11/2017

Bathroom in room was dirty. Mold or some other bacteria growing around the sink. Parking was expensive and free breakfast not included like it is in most best western hotels. The complex was constructed on a hill and spread out over the area with numerous buildings. There was little or no signage directing you to your room using the elevators. There was also no signage in the elevators directing you to your building. They did provide a map that was very confusing. Parking was expensive and a lot more than public parking in the area. On my next stay I will choose another hotel with greater value for the money

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We would be happy to personalize your next stay, to ensure you experience the comfort and effortless hospitality we're known for. Thank you for your feedback which gives us the chance to respond. We always appreciate hearing the ways we've succeeded and areas that need more attention. We encourage guests to connect with the team if any concerns arise. The team is always happy to help. For the best rates and reservation services, be sure to book direct. We hope you'll reconsider and give us the opportunity to win your loyalty! Regards, Ryan Aguinaldo General Manager

"Hacienda Hotel is beautiful and captures the spirit of Old Town perfectly"

5
15/11/2017

My husband and I spent 3 nights at the Hacienda Old Town and it was wonderful. The hotel is beautifully landscaped with colorful tiles and artwork everywhere. There are many little nooks and crannies with gardens and fountains with tables. It captures perfectly the Mexican and Spanish feel of Old Town. The food at the restaurant is great and the Sunday brunch a bargain ... but one with quality. We are looking forward to staying there again.

"Quite A Workout"

4
15/11/2017

This is a very large hotel and be prepared to walk and climb a lot of stairs to get to your room. The restaurant was excellent and the staff was very friendly and helpful. Great location in Old Town and close to the shuttle and the Old Town Trolley.

"Love This Hotel"

5
15/11/2017

The hotel is older, but it is still very nice with large comfortable rooms. All of the staff are great and very helpful. The food in the Tequila Factory is delicious! I stay there almost everytime I have to travel to San Diego for work and have never been disappointed.

"Old Town Best Western Hacienda"

5
15/11/2017

Nice location, interesting design which is more like a small community complex rather than the usual boxy hotel. Friendly staff, quiet, nice views! A couple of blocks to Old Town San Diego & another block to the Old Town Transit Centre with Bus/Trolley/Coaster service.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Wow! Thanks for letting those planning travel know you enjoyed the property, views and location. We are so convenient to the trains and trolley. Our complimentary shuttle is also available for you! I'm pleased to see a comment about the friendliness of the team and peace you experienced here. Those two qualities are what can make a regular stay into an experience! We look forward to welcoming you again! Regards, Ryan Aguinaldo General Manager

"San Diego"

5
15/11/2017

We spent a night in San Diego before flying out the next morning. We took the train from SJC and then called for a shuttle to the hotel which arrived promptly. After check in we enjoyed food and beverages at the Tequila Bar on the premises. The next morning we enjoyed breakfast overlooking the city. The room was clean & comfortable. Nice linens & very comfortable bed. The entire staff was pleasant & helpful. A shuttle was provided to the airport. Wish we could have stayed longer--next time we will! What a great value!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you! I can't think of a better compliment than hearing you plan to return for a longer stay. You've outlined one of the great things about staying here: a car is entirely optional. Sounds like the shuttle worked out perfectly for your needs and you experienced the friendliness we're known for. Looking forward to next time. I hope to have an opportunity to thank you in person. Enjoy all that the season brings! Regards, Ryan Aguinaldo General Manager

"Tired property and understaffed"

2
08/11/2017

I arrived at about 9:00 pm and waited approximately 30 minutes to be checked into the hotel. Only two people were working the front desk and a German tour group of 10-15 families was also trying to check in. The hotel is laid out ranging along the side of a hill in many different buildings. It is very confusing - especially if your English is basic - to follow the directions. The rooms are tired looking. Everything is frayed and a bit beat up. It looks more like a hotel that would cater to football fans than tourists. The small ironing board is set into the wall - I found it by sheer luck and curiosity. I was "lulled" to sleep by what sounded like a stream running through my room - it was actually the air conditioner making the noise. The restaurant/bar is a hike to the top of the hill and when I showed up at about 9:50 starving and thirsty, I was told that they stopped serving food at 9:45 and ignored by the bartender. Thankfully, the restaurant manager overheard and got me a bowl of tortilla soup and the bartender grudgingly poured me a beer while he took down the bar. Overall, not a great experience. I am happy to hear others had a better one.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your feedback. We work hard to offer a welcoming and comfortable hospitality experience and are always disappointed to learn we missed the mark. I'm passing your constructive comments to the perspective departments for review and follow-up. We use guest perspectives to learn about the areas we're succeeding as well as those that need more attention or personnel. Regarding check-in, I can say with certainty that even large resorts will occasionally be slowed down with the arrival of a group. Nevertheless, my apologies for that and any other inconveniences you experienced. We hope to have another opportunity to show you the kind of hospitality we're known for! Regards, Ryan Aguinaldo General Manager

"Great location"

5
08/11/2017

This is the best location. Walking distance to so many things and close driving to everything else. Old towne has great charm and the hotel embraced it.Loved it! Will definitely be back to this hotel next time.

"Everything is excellent here!"

5
06/11/2017

Everything is excellent here. The charming layout of the hotel and the rooms make it unique. The restaurant and bar are very good. Above all, the staff is outstanding! If you take advantage of the business travel package it comes with a very good breakfast buffet.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for recommending our hotel to those doing business here in San Diego! For those planning travel, please give us a call or go to our official Hacienda Hotel website to explore all current options. We hope to welcome you back again soon. Let me know if there is ever anything I can assist with. Safe travels! Regards, Ryan Aguinaldo General Manager

"Grand, Multi-Level Gem in Old Town San Diego"

4
02/11/2017

What a wonderful hotel to stay at on Halloween night! After a complimentary welcome cocktail at the on-site restaurant, we had dinner in Old Town Plaza and watched the delightful trick-or- treater's. Back at the hotel, the on-site jaccuzzi offered a relaxing end to a fun-filled, sight-seeing, people-watching and shopping day. Complimentary breakfast at the on-site restaurant, The Tequila Factory, was a full buffet and very satisfying.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for spending the holiday with us! It was a beautiful week here. We're delighted everything from the amenities to your breakfast at the Old Town Tequila Factory was great. We look forward to welcoming you back soon! Regards, Ryan Aguinaldo General Manager

"Excelente service"

5
30/10/2017

Excellent Service, When we arrived, staff was very welcoming, our room was just like it shows in the pictures, clean, perfect area, their restaurant was awesome, nice service as well. we had package all was given, no hidden surprises. We are definitely coming back!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Your heartfelt review is appreciated! Thank you for pointing out the value you received with your package, and the warm service and beauty you experienced while here. Keep an eye open for upcoming specials or feel free to reach out to us directly for the best rates any time. We are looking forward to greeting you again! Regards, Ryan Aguinaldo General Manager

"Perfect getaway for anniversary"

5
30/10/2017

The hotel staff went out of way to make stay memorable with a room that was perfect for a romantic getaway. Michelle, the manager, checked us in with ease and explained options of rooms. We were not disappointed. The shuttle driver was extremely helpful when dropping us off near the gaslamp district.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for staying with us! Great description of the kind of welcoming hospitality you were offered. I will be sure to pass along your compliments to Michelle for being a service role model. We are lucky to have a great team here serving our valued guests. We hope you will return again soon! Regards, Ryan Aguinaldo General Manager

"Love this Hotel"

5
30/10/2017

My husband and I refer to this hotel as our "condo" in San Diego. We always stay here because of the excellence of services, location and friendly staff. We have stayed in many rooms but love the Plaza level. The Tequila Factory Restaurant is excellent and the margaritas are to die for.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Wonderful! Your review made me smile and I plan to share it with my team. Thank you for your loyalty to our Best Western and for taking time to recommend us with five stars! Looking forward to next time. Please let me know if I can ever be of assistance. Regards, Ryan Aguinaldo General Manager

"Magical"

5
29/10/2017

The location of the hotel is magical . It is beautiful and romantic. The restaurant and lounge bar on site were excellent. The view from our balcony was enchanting. The cool breeze was refreshing. The walking distance to the local shops and entertainment was fabulous.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for the glowing review! It is always so wonderful to hear about the genuine satisfaction of our guests. Lush tropical and subtropical plants along the different levels of courtyards, fountains and sitting areas are perfect romantic settings. We host wedding parties throughout the year. Be sure to ask the front desk where the best on-site photo opportunities are! We look forward to your return. Until then - enjoy the beautiful autumn season! Regards, Ryan Aguinaldo General Manager

"Best place to stay in San Diego"

5
26/10/2017

We love The Hacienda Hotel. We stayed there one time before this visit. We enjoyed it so much we decided to return. I find the hotel to be unique in many ways. I will not hesitate to stay there again.

"Old Town charm"

4
25/10/2017

Nice if older property. Has an attached restaurant that in decent. Needs to have more maps to figure out how to get around the place. Water bottles in the room are nice. Hot tub and pool, although the hot tub is more of a warm tub. Still nice to soak a bit in, just not hot. Needs to work on check in procedures.

"Beautiful Hotel, Great Location"

5
25/10/2017

The Hacienda is our go-to hotel in San Diego and we visit 2-3 times a year. It is conveniently located to the freeways, trolley, shopping, restaurants, attractions. The grounds are lovely and a nice large pool area. You are in the heart of Old Town so you can spend a half a day visiting the shops, museums and have many options for a meal or drinks. The rooms can be dark because they have brown wood shutter window coverings. The rooms have nice amenities and the shower has good water pressure. There is a large plaza where you can sit and read your book or just relax.

"I so wanted to love this hotel..."

4
24/10/2017

The overall experience of staying 2 nights at the hotel was pleasant. Loved the location next to Old Town and the fact once we parked we never had to use our car until check out. A huge plus for my travel party. The shuttle driver was so nice and courteous and punctual. the room was ok as our room view was not what we desired.. I wanted a view of the city/ or bay, instead it was inside the courtyard. But beds and and room was decent. Breakfast was good served at the restaurant, that had a variety of offerings for all. The complaint I have was the Hot Tub, which was luke warm. We were very disappointed at the lack of heat of the spa. That was supposed to be relaxing and refreshing, instead it was like murky coldish bath water. I so wanted to love the hotel for future stays...

"San Diego"

4
24/10/2017

The hotel was clean and accessible. Good location made it easy to get around to the points of interest in the city. The on;y drawback for me is if you are a smoker, you must go off the property. A designated smoking area would be more convenient.

"Beautiful property with an amazing restaurant!!"

5
19/10/2017

The grounds and the propert were beautiful with breathtaking views of downtown San Diego. The restaurant had an amazing selection for breakfast, lunch, and dinner. All the food was delicious, and much more than I'd expect for a hotel. I'd say it's one of the best Mexican Restaurants in Old Town!! Oh, and don't miss Taco Tuesday!!!

"Could be better"

2
18/10/2017

I've stayed in worse rooms, but I've stayed in many better as well. I know this hotel has better rooms, but I wasn't given one of them. I was given a room that opened out onto a courtyard, and I had to keep my windows shut to have any privacy. My room safe did not work, and when I asked for someone to look at it, no one ever showed up. (Why didn't I bug staff about it? I have better things to do than chase after staff members to do their job) The bed was uncomfortable, as were the pillows. All lumpy. I've slept on better futons. Finally, there were stairs everywhere, and few elevators. I felt like a gerbil in a habitrail, running around between buildings, up and down staircases.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We're sorry to hear your stay feel below expectations! In cases when a guest experiences dissatisfaction with their room, we'll do everything we can to find a solution. With a property this size, we have many resources to make guests happy. It is with regret we didn't resolve this while you were still here. Your feedback will be used to improve our communications with our guests. Thank you for giving us the opportunity to make the next experience better. Regards, Ryan Aguinaldo General Manager

"Great experience"

4
17/10/2017

Great location, excellent staff, and good value Room was spacious, and clean breakfast buffet was very adequate hotel shuttle service excellent We will be planning to stay again and highly recommend to others,

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for recommending Best Western Plus Hacienda Hotel Old Town to travel planners seeking great experiences in San Diego! We're thrilled to hear your stay highlights included cleanliness, attentive service and a delicious breakfast. Your plan to return is a huge compliment. Safe travels until then! Regards, Ryan Aguinaldo General Manager

"Old Town San Diego"

4
16/10/2017

Beautiful hotel great location everything around is walking distance great weekend get away! Delicious food and great service in their restaurant ( The tequila factory ) but there is 2 constructive criticism's 1st when they send you express check in by text not everything that you request in the check in do you get! 2nd there are a lot of steep stairways so if you have any type of difficult walking or any type of limited mobility I would advise you to let them know in advance that your room needs to be close to an elevator or on the plaza level also their elevators don't access all areas of the hotel there will be stair climbing unless you request otherwise! I learned the hard way!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Great review and tips for travelers! Like you suggested, we encourage guests to reach out direct with any personal travel needs we can assist with. We're committed to total guest satisfaction and that begins the minute you make your reservation. Thank you for taking time to share your experience while also giving us helpful feedback. We look forward to welcoming you back! Regards, Ryan Aguinaldo General Manager

"Unique Spanish style multi-level hotel just above Old Town"

4
16/10/2017

The hotel complex is spread out onto several different buildings and levels, including the parking garages, pool level, plazas and walkways joined by many stairways and elevators. You will need your property map and directions from the front desk, but for me it is worth discovering the beautiful plantings, fountains, plazas and vistas on the different levels. If climbing stairs is an issue make sure your nearest elevator is working and you don't have a room in the one building without elevator access. The breakfast buffet is generous, but for me the best part of the Tequila Factory restaurant is the several open or glass enclosed terrace dining areas which have wonderful views of San Diego harbor and Point Loma in the distance, both in the morning evening. When I visited in October there was an hourly shuttle to the airport and some local landmarks as well as on request pickup from the airport.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We're honored to receive your review! As a seasoned traveler and reviewer, you know what it takes to make a hotel stay into a beautiful experience. Thank you for the eloquent descriptions of our property and the photos you attached. They make a nice addition to our Tripadvisor page. We hope your travels will bring you back to Old Town soon. Please let me know if I can ever be of assistance. Enjoy the season! Regards, Ryan Aguinaldo General Manager

"Repeat clients"

4
12/10/2017

If you love Old Town, you can't beat this location. It's always well kept, the rooms are always clean and the internet is up to par. Only consistent down side is that the beds are hard and always leave us sore the next day.

"Great location"

3
11/10/2017

Great location. The pricing was different than quoted to us on phone and they would not honor the price. Very disappointed with that. Free breakfast was awesome. Better than any other Best Western! Helpful cleaning staff. Elevator was out. The hotel is located on a hill with different levels and this was inconvenient. I will visit again, but will insist on a written price sent by email. I asked, but they didn't send.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We appreciate your choosing our hotel for your recent stay. I'm sorry to hear there was disappointment with the reservations process, and will be looking into any missteps which may have caused it. Please call us direct before your next stay so we can personalize the reservation process. It sounds like you enjoyed the property overall, especially the complimentary breakfast at Old Town Tequila Factory, our location and the housekeeping staff. I'll make sure they hear your generous words. Looking forward to your return! Regards, Ryan Aguinaldo General Manager

"Resort style in Old Town"

3
11/10/2017

Great location within walking distance of Old Town transit center and the Historic state park. On check in we were offered an upgraded room with a "vaulted ceiling" according to the receptionist but were disappointed when we got to the room that it was just a standard room with a dated bathroom. We eventually got an upgraded room with a balcony which was much better than the standard rooms. Despite being a little dated the hotel has charm and has a resort feel about it. Breakfast was adequate and we enjoyed lunch at the Tequila Factory the hotels onsite restaurant. We love staying in this area of San Diego and if we returned to this hotel we would make sure we booked a superior room as the standard rooms did not impress us. Also the wi-fi was poor. It kept dropping out in the room. Worked fine in the restaurant.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay! We're happy to note your satisfaction with our prime location in the heart of Old Town. Like a resort, we offer a plethora of amenities. Our aim is to make staying effortless so you can focus on enjoying your visit. We'll pass your compliments to the management at the Old Town Tequila Factory and wifi feedback to the maintenance team. We look forward to welcoming you back. Give the front desk a call direct to explore all your room style and location options. Safe travels! Regards, Ryan Aguinaldo General Manager

"Was even more beautiful in person!"

5
09/10/2017

Loved everything about this place. The service, grounds, room, restaurant, bar/lounge, food was all wonderful. Was really nice having a van that dropped off and picked up from airport, train station and ferry terminal. It was great to just walk down the street and you were right in Old Town with all the shops and restaurant.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for highlighting the service, rooms, restaurant and the beauty of our grounds as the reasons you gave us a glowing review. One of the most complimented features of the hotel is the grounds! For those planning a visit, I'll add this descriptions. There are several patio areas with tables and chairs, fountains and blooming bougainvillea and succulents. The hotels walkways are accented with beautiful tiles. The hotel is terraced giving it an even more romantic feeling. We hope your travels bring you back again this year. The holidays are a special time to be in Old Town if you can make it! Regards, Ryan Aguinaldo General Manager

"Good location"

3
08/10/2017

The location was nice, close to some amazing Mexican restaurants. The layout is different, we were in building 6 which is the highest up. So it would take 3 elevators and a lot of walking in the morning to grab a coffee from reception area, the only good thing about that is that it was nice out in the mornings, because it's all outside walking. Breakfast was pretty good. But the rooms need some work. There is no sound proofing, so u can hear every word said by every person passing your room, and we had a couple of high school kids next door who were partying, normally I don't really care what others do on their vaca, except for this time. We could hear every word they said and every movement they made. Needles to say, we did not get a good nights sleep. And the last thing to say is their internet was like trying to find an extinct dinosaur, we had nothing in our room, apparently we had a router in the room, but even with rebooting it, we still had no internet. We talked to reception and they said they would send someone out to take a look. That was our second day there, on the fourth day which was checkout, we still had no internet. This makes all future planning for our trip difficult because u can't even find out when things open. Just turned into a pain, so we hotspot my phone for my husband to use his iPad for googling because we r out of county we don't want to pay for both of us to use data, It would be a waste for something that was supposed to be free. Anyways all in all I probably would not be staying here again, I'll try another place.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for the feedback. We sincerely enjoyed having you as our guest and welcome your feedback, both the successes and areas that need more attention.. We designed the hotel to match the Spanish charm of Old Town, with decorative walkways and stairs with a distinct vintage California style. Thanks for pointing out the attributes you enjoyed most including the location and breakfast. I'm also passing your feedback about the wifi to our maintenance team for a thorough review. We hope, going forward, we'll have another opportunity to welcome you back. In the meantime - safe travels! Regards, Ryan Aguinaldo General Manager

"Visit in July"

3
06/10/2017

Stayed during a very busy weekend in July but never felt the hotel was over run, the pool was nice and warm which was a real hit with the kids. Our first room was up the road and a lot of stairs, the rooms in this block felt older and not aswell maintained as the rest of the hotel (also had problems with the internet). We then requested a move and moved to a plaza type room which was very nice, more roomy and felt more fresh. Overall felt the room choice was important. Breakfast also good (but restaurant staff had a misunderstanding about kids vouchers but the front desk were very helpful and sorted this). Overall a good stay but would be higher rated if had plaza room whole time.

"SanDiego add on"

5
05/10/2017

Everything was excellent including the room and the service. The staff was vey helpful with directions. The room layout was a little bit confusing. Good value in staying here + it is close to the trolley line.

"poor quality"

2
05/10/2017

Hotel room very outdated. sliding door to restroom came off rail or went to far into the sleeve having to pry it out to close. Parking was terrible. Proximity to old town excellent. Overall not worth the value of the price of the room.

"San Diego Stay"

4
05/10/2017

good hotel located in Old Town San Diego. Located on Hill, but elevators. Excellent Value for big city. Great Breakfast with views of San Diego. Staff very responsive to needs. Terrible WiFi issues, had to have staff come to room several times to resolve. Owners need to update replace WiFi systems.

"worse hotel in Old Town"

1
02/10/2017

bog red bogger in our shower,phone didn't work, router didn't work... we had to ask for towels both days 2 inch centipede crawling on our wall.we got locked out the second night. they wouldn't give us our money back so we could get a decent room to stay.....this is the dirtiest hotel i have ever stayed at.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay! It's always a disappointment to hear we missed the mark for excellent service. This certainly doesn't meet our usual high standards. We take all feedback seriously and will be looking further into your comments and details have been passed to the perspective departments. It's our highest aim to provide welcoming and clean accommodations to our valued guests. We hope to have the opportunity to restore your faith in choosing our hotel again. Regards, Ryan Aguinaldo General Manager

"Excellent Hotel, close to the Old Town"

5
28/09/2017

Booked originally because ity was relatively close to San Diego Zoo, just a 20 minute easy car drive away. However it is also 5 minutes walk away from the Old Town and its museums and restaurants. The hotel itself is set out very well, with pleasing courtyards and walkways. The reception area was smart and clean. There is a swimming pool and spa. The restaurant has good views of the city and old town, having big glass windows. We didnt have dinner in the restaurant, but the breakfast which was included in our room rate was excellent. It's a buffet with hot food. There's also a bar next to the restaurant. Staff were friendly and helpful. There is parking in a covered car park, we paid $9.50 a night, although I believe that was a reduced rate for an AARP booking. We had a hotel room in one of the back towers. It had a small balcony, although we didnt sit on it as the view wasnt that inspiring, and there was road noise from the freeway in the distance. We didnt hear any road noise from the other open areas in the hotel, such as the pool All in all a nice relaxing two night stay, we paid $129 a night plus tax.

"Getaway"

5
28/09/2017

My husband and I needed a day/overnight getaway as we have been working our regular jobs (OT) so much lately. We have 5 children as well. The Hacienda is in a perfect spot for us, not too far from home and a great location. The room was perfect and quiet (600 bldg), the staff was very pleasant at the Hotel and the Tequila Factory. We had a wonderful time and much needed us time. We will be back...thank you!! :)

"Lovely"

5
27/09/2017

Affordable, lovely hotel in a fun location. Very comfortable, nicely landscaped. Saw many people enjoying the courtyards. Very nice staff. Good view from restaurant. Can get a lot of street noise on Saturday night in rooms facing the main street, but it doesn't go all night.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay! It was a pleasure having you as a guest. We designed the courtyards with fountains, tables and lush landscape to provide an oasis like setting for guests to return to. You also mentioned the views from our restaurant Old Town Tequila Factory. Being built on a hillside has it's advantages! We hope you'll consider visiting again this year. Remember, the best rates care found booking direct. Enjoy your autumn travels! Regards, Ryan Aguinaldo General Manager

"Bar none the best experience!"

5
25/09/2017

This place is so beautiful and the staff is nothing short of amazing! If I ever saw any staff member, they would stop and ask if I needed anything: restaurant staff, cleaning staff, maintenance, you name it. Even including a young woman coming out of the pool area with a huge laundry cart FULL of towels and her ear buds in: All I did was smile at her (from about 20 years away) - she immediately took her ear-buds out and asked if I needed anything. The restaurant and bar staff had memorized my order by the second time I came in. Seriously good service and great "Mexican-American" food! I felt like royalty - and trust me, I am not! :)

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Fantastic! You review brought a smile to my face and I plan to share it at our next meeting (and with the manager of the Old Town Tequila Factory). I'm proud to work alongside such a dedicated and caring team! Thank you for taking time to write a review and specifically mention examples of enthusiastic service. We hope to welcome you back to Old Town again! Regards, Ryan Aguinaldo General Manager

"Hacienda Best Western Old Town San Diego"

5
25/09/2017

Excellent place to stay for the week, or weekend. Wonderful rooms and restaurants nearby. Walking distance to Old Town San Diego festivities. Clean, comfortable rooms and amenities. Easy parking on-site.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thanks for the five-star rating and recommendation! I'm so pleased to note your highlights - location, cleanliness, comfort and plenty of useful amenities. We look forward to welcoming you back to Best Western Plus Hacienda Hotel Old Town! Regards, Ryan Aguinaldo General Manager

"Minor issues"

3
20/09/2017

Using PayPal messed up the check-in, staff could not correct it even by checkout time. Bugs in the bathroom. Location is great, close to shopping and food. Extremely helpful staff ensured that issues would be taken care of.

"Great place to stay"

5
18/09/2017

The hotel is centrally located in Old Town, shuttle service to airport. Large rooms and professional staff. Restaurant on site or near the hotel. Lovely place for a weekend getaway. Rooms are large but beds are a little. Hard.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thanks! We really do appreciate the feedback about the shuttle, customer service and your overall impressions. It helps to understand what things stand out in making a hotel stay into a five-star experience. We look forward to welcoming you back! Regards, Ryan Aguinaldo General Manager

"Nicest Best Western around"

5
18/09/2017

This is such a fantastic hotel and definitely the nicest place for the value. In a great location, walking distance to the main square of Old Town, great breakfast and they always have great deals going on. Francisco at the front desk is the best hotel employee I've ever dealt with

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We sincerely appreciate the generous review. Our aim is to provide guests a comfortable and effortless stay at a great value. We take your compliments as a measure of success. Francisco will certainly be recognized for exemplary service. Thank you so much for specifically adding his name! We hope you'll make the Best Western Plus Hacienda Hotel Old Town your go-to place so stay when in town. Safe travels in the meantime! Regards, Ryan Aguinaldo General Manager

"Very good"

5
18/09/2017

Within walking distance of shopping/eateries/leisure..great view from room, excellent service, good hospitality, gorgeous gardens..plan to return with family, friends, and groups. Parking limited but plenty of parking close by. Will definitely recommend to friends/family visiting the area.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for mentioning our outstanding views, location, comfortable room and beautiful outdoor ambiance as the satisfaction points of your stay. We appreciate you taking the time to post these on TripAdvisor and recommending our hotel to friends and family. We look forward to your return. Please call ahead so we can welcome you back. Regards, Ryan Aguinaldo General Manager

"This hotel is no longer pet friendly!"

4
17/09/2017

Be aware! This hotel no longer lets pets stay. As of Sept. 1st 2017 dogs are no longer welcome at this hotel. Luckily I found out,and I am passing the information along. I even called the front desk to confirm, since I had two pending reservations that involved my dog. I had to cancel them and find another hotel. It's too bad, I really liked this place.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
My apologies for any inconveniences you experienced with us. Please feel free to reach out to the front desk if you have anything else you would like to discuss. We're sorry to lose you as a valued guest. Regards, Ryan Aguinaldo General Manager

"Good shopping"

4
13/09/2017

Lovely Hotel is built on levels with plants everywhere, , very well kept, rooms are large and beds were comfy. I Love the closeness to Old town activities and is very easy to reach. The Restaurant had good service and tasty food.

"Bait & Switch"

4
13/09/2017

We have stayed at this hotel several times. On this occasion they emailed us with an offer to stay for $109 per night. Upon check out there were the normal taxes however facility fees, park fees and resort fees added another $50 to the bill.

"Excellent old town location"

5
12/09/2017

This highly eclectic and unique hotel, has everything you want in the heart of Old Town San Diego. The pool is warm, there are two locations for you to BBQ if you like, beds are comfy, and everything is kept very clean. It's just a walk down the street to handmade tortillas and wonderful Mexican food. You can walk to anywhere in Old Town for the many year round events in the State park. The views from your window or balcony are stunning both day and night.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you! Great tips for those visiting. The pool is inviting this time of year as are the guest barbeques. We designed the courtyards to be beautiful places for relaxation and entertainment. Something many hotels in downtown lack! Glad to know you took advantage of our strategic position in the heart of Old Town. We hope you'll consider our Best Western your home away from home whenever your travels bring you back. Safe travels until then! Regards, Ryan Aguinaldo General Manager

"Great Place to Stay"

5
11/09/2017

You couldn't find a better place to stay. The staff is excellent, friendly and helpful. The rooms are the best. The rooms a spacious and the décor is beautiful. Seating outside your rooms to have morning coffee or a glass of wine in the evening. Beautiful landscape on patios & around the rooms.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Excellent recommendation. We sincerely appreciate it. Your descriptions capture the feeling well. It doesn't get much better than stunning sunsets from the balcony and leisurely mornings in the courtyard. We hope you'll return again soon! Regards, Ryan Aguinaldo General Manager

"Beautiful hotel, comfy beds and fantastic breakfast! 4.5 stars"

4
09/09/2017

VERY IMPORTANT MONEY SAVING TIP: Book on the bestwestern.com website using the AAA discount! I did a lot of shopping around on the different websites like orbitz and hotels.com and the price on the BW site by far beat all other prices! Also, since we booked with the AAA discount we also received half price parking and free breakfast! We stayed in a Plaza level room, 2nd floor rm 525, and my parents stayed in room 110 also plaza level. I am a very picky person when it comes to hotels. I want them clean, comfortable and close to where we want to spend most of our time - this hotel hit the marks! Our room was very spacious and had a great old mission style decor. The ac worked great and their was a ceiling fan so we didn't even need the ac at night. The beds were very comfortable with plenty of pillows. I checked the linens carefully and they were very clean. We are light sleepers and we were never bothered by noise - we had requested a quiet room and they made a great choice for us! The housekeeping was great and kept our rooms cleaned and well stocked with towels and 2 free water bottles every day. I also noticed workers constantly working to keep the place clean and if you needed anything you could stop them and ask whether they were housekeeping or maintenance - almost everyone was friendly. The grounds are so beautiful with flowers and fountains. The pool and hot tub were great and there were always towels available whether we swam night or day. The breakfast is one of the best I have had at a hotel:coffee, tea, juice, fresh fruit, yogurt and toppings, cereals, breakfast meats, oatmeal with toppings, make your own waffles with strawberries and whipped cream, muffins and more. It is served at the beautiful restaurant and we enjoyed the view every morning. As for the stairs - yes there are a lot of them BUT there are also several rooms that have easy access to several elevators if stairs is a problem. My parents joined us for this trip and I had made very specific requests when I made our reservation regarding where their room should be and every request was granted and they enjoyed their room and its location. The hotel also has an evening reception on some of the weekdays but I only tried it once since we were busy other nights. It had fruit, crackers, cheeses, chips salsa, and a hot dish. Very nice nibbles. Front desk - about 90% of the staff at the front desk were helpful and friendly. Yaritze(not sure about spelling) and others helped us when we had questions. Some were friendly and some were indifferent. I did overhear some other hotel guests complain about a few of the front desk staff and it's sad that a few bad apples can leave a lasting first impression. We had a pretty good experience and a few of the staff went above and beyond so I hope they can work with the ones who are lacking. The location was fantastic and we enjoyed walking around Old Town. Parking is a little tight but we were able to find a space every day with little problems. We have a mid size car but saw several minivans and SUVs park with no problems. All in all I give it 4.5 planets/stars. We will be happy to stay here again in the future and look forward to it.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
You asked, we listened! I'm so pleased to hear about your experience. From the time you made your reservation to check-out, your impressions were all positive. These are excellent tips for those planning travel. We'll make sure those mentioned receive recognition. Thank you for taking the time to give such a thorough recommendation. Looking forward to next time! Regards, Ryan Aguinaldo General Manager

"Spacious, walking distance to old town"

4
07/09/2017

We stayed in the executive suite 101 which was perfect for a couple and two teenagers. Both of us had our own space. The beds were comfortable, shower pressure was good. Room came with a mini fridge. They have a parking structure and a Mexican restaurant on the property. We didn't get a chance to eat there but it was busy from what we could see. You're right in old Town so you can leave your car and walk around. The hotel gave us complimentary drink coupons to the restaurant (which we forgot to use). There are a few breweries about 10 min away. Nice visit, would stay here again.

"Excellent hotel and location!"

5
05/09/2017

There is a really nice look and feel to this hotel. Great location in the middle of Old Town, with all its shops and bars and restaurants. Excellent breakfast. Hopefully we will visit this hotel again.

"Love this property, peaceful and romantic"

4
04/09/2017

Love this property. Although the bed needs to replace and the bathroom remodel, I'll be staying there next year. I only hope that by that time the beds are better and bathroom are nicer. For many years I stayed this property, it's so peaceful, personal, and romantic. I love the structure of tge building.

"Never staying again!"

1
04/09/2017

Normally when we visit San Diego we stay here and have had good stays but this time around our stay was unpleasant. We booked a two night stay and ended up checking out after our first night and checked into a different hotel. The issues were; found multiple hairs on our pillows, blinds in the room were broken I had to call the front desk to make sure we weren't charged for damage that were already there. The worst part of our stay was both my husband and my self woke up with rashes on our arms and neck. This has never happened to us before, I didn't want this to happen to our son so we checked out. We packed up our bags and I went to the front desk to check out the staff member didn't even ask why we were checking out and I tried to tell her we got a rash she blew me off and walked away to get another staff member to help with the check out so we were not charged the second day of parking; this was the only thing that was a positive from our stay. My family will not be staying here again, thank you for the memorable visit.

"Aug 31, 2017 One Night Stay"

5
02/09/2017

Excellent location in Old Town, very nice Spanish style decor, two Queen bed room was very large and comfortable. Price was excellent for location and amenities. Just be warned, if you walk to the hotel restaurant, The Tequila Factory, it's a pretty steep uphill walk to get to the entrance from your room. Food is pretty good though and we also received two free drink tickets from check in receptionist.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for the favorable review of your night here. It is always so wonderful to hear the genuine satisfaction of our guests. From value, location and amenities to your dinner at the Old Town Tequila Factory, it sounds like this truly was the place for you. Our décor matches the old world Spanish charm of Old Town. Keep in mind for next time that we do have an elevator to the restaurant. Just ask and we'll show you the best route from your room. We hope you will return again soon. Regards, Ryan Aguinaldo General Manager

"Great location and great breakfast"

5
31/08/2017

I recommend this hotel to anyone visiting a student at either SDSU or UCSD. Worth a few minutes drive to stay at this hotel. Great hot tub, pool, breakfast, and room. Just a half block walk to Old Town restaurants and historic spots. The Old Tequila Factory has an outdoor patio where you can have a margarita with a view. We will stay her again!

"Parking Is Not Included"

3
30/08/2017

Close to the airport. Yes. Close to Old Town. Yes, across the street. That is what you are paying for. This is not a $119 per night hotel. This is like a $75 per night hotel. The rooms are not updated. Old furniture. Cracks in ceiling. Very easy to hear conversations in the next room. And to top it off, the $119 per night becomes $140 per night if you park at the hotel, an extra $19 plus.

"Excellent experience this time!"

5
29/08/2017

Wrote a review 3 years ago with only a 3 rating. The room we had, the difficulty with stairs, etc. had colored our experience. This time we were put on a plaza type floor with easy access to elevator, the local streets and their restaurant. We really enjoyed the view, the atmosphere and the restaurant. Their rates are a little higher than some but the very substantial breakfast makes a difference in our budget. We would definitely stay here again.

"Hotel stay"

4
29/08/2017

The property is very beautiful with flowers and plants. The rooms are nice and clean. The restaurant has good service and the food is good. The pool and Jacuzzi are well maintained and very clean with an exceptional view. The lounge chairs are a bit hard, but a very nice pool.

"Hacienda Hotel Old Town is the Place to Stay"

5
29/08/2017

We had a wonderful vacation while staying in the Hacienda Hotel, Old Town while touring San Diego. The hotel is beautiful, with lovely rooms, a really nice pool area, and so convenient to historic old town and the public transportation station. The breakfast buffet was wonderful with a large selection of food items. We also ate in the restaurant with beautiful views of the area. The food was delicious! The staff were very professional and friendly. We will definitely stay here again.

"Spanish style hotel"

5
24/08/2017

We have stayed at this hotel before mang years ago and really enjoyed it..We decided to go back for a trip with the grandkids . I was not disappointed. The charm of this hotel is amazing. If your cruiding San Diego this is a must stop..

"Old Town San Diego Fun!"

4
23/08/2017

A visit to Old Town San Diego,whether a local or a true visitor, is always a great time. My family and I always stay at the Best Western Plus Hacienda Hotel. The location is steps away from all the shopping and restaurants and is beautifully situated overlooking the main drag. Historic yet modernly appointed, this is a relaxed and fun place to stay for anyone. The next time you're planning a trip to the San Diego area, you should check-it-out!!!

"Great location, great service .."

5
22/08/2017

This Best Western is in a great location steps away out the front lobby to Old Town San Diego where you can visit live culture great food music friendly people. The staff here is amazing super friendly very clean .we would come back.

"View"

5
21/08/2017

The room was nice.and clean. The staff was very helpful at check In. The breakfast was the best ive had. The only problem was being accused of smoking in the room when no one smoke period. They tried to chsrge my card 250$ without discussing it with me.

"Great Location -"

4
20/08/2017

I have mixed reviews - The hotel surroundings are real nice . Trees and flowers , and water falls. I adore the location. The hotel is not as clean As I would of liked - mostly the floors were kept dirty - and bathroom wasnt cleaned well enough each day . I do feel the house keeping needs some care . I loved the location - we walked into the tourist area of old town- its so fun to walk around. Food is horrible. The shops cute - and fun to shop for little things to bring back from your trip. The hotel restaurant is called Tequila Factory - it was so gross .. we walked out . I spit my breakfast into a napkin. That bad. The hotel is not a bad choice-I would rec. it but not for me again.

"Happy Hacienda"

5
16/08/2017

Enjoyed our brief stay at the Hacienda Hotel Old Town. After a long day at Sea World, we were treated with a great view of the city on our private balcony. The room was well appointed, large enough for all of us, quiet and restful. There were a lot of steps that we had to climb, so if you are old and not in good shape( like me), request a room that doesn't require stairs to get to. The breakfast rate is well worth it. There were a variety of items to choose from. Our family ranged from a 5 y/o to 66 and there was something that appealed to all of us. Plus, it wasn't your usual bagels and cereal.. Since it was in Old Town the Hacienda offers a Spanish flair. Nice to have an offering that you don't always eat at home.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for choosing our Best Western for your recent visit to San Diego. I'm happy to hear that your experience was worth recommending, including the breakfast buffet at our restaurant Old Town Tequila Factory. We're looking forward to welcoming you back. Remember, the best rates are always found when you book direct at our hotel's website. Happy travels! Regards, Ryan Aguinaldo General Manager

"Average Room, Great Location"

4
15/08/2017

I stayed here recently to attend a wedding. The rooms here are very average. They are dated and dark but clean. However, the hotel's location will make you forget about the shortcomings of the actual room. You can walk to Old Town from this hotel. There are many restaurants and shops within walking distance. The light rail station is also just a few blocks away. I would say this hotel is more for families. I enjoyed my stay but would return to where we usually stay in the Gaslamp next time I am in San Diego. There is more action and nightlife in that part of town.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your We describe our location as being in the heart of Old Town and I'm glad you enjoyed all the opportunities within walking distance. During the summer months, we naturally entertain more families and I appreciate the recommendations. If you decide to stay again, consider taking our complimentary shuttle downtown for nightlife, or alternatively the trolley which is a couple short blocks from our door. Then retreat to our charming Hacienda style. Our congrats to the happy couple! Safe travels! Regards, Ryan Aguinaldo General Manager

"Anniversary gone sour!"

1
15/08/2017

Dirty facility, dead rat in front of hotel! Cob webs, dirty grounds, leaky shower, broken wifi. Musty room. After coming here for over 20 years we will not be returning due to the facility being dirty! Such a great view and great location! Nice staff! Room was very gross!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Please accept my deepest apologies for the frustrations you outline here in your review, especially during your anniversary celebration. I am surprised to hear your room was in the condition you describe, as this is certainly not a typical situation guests experience with. Had our front desk staff been informed of the situation, we would have been more than happy to either send someone to clean or get you into an alternate room to avoid the hassle altogether. Regarding the grounds, I'm reviewing the specifics with our team immediately. We do take guest feedback seriously, and I apologize deeply that this matter was not handled during your visit with us. However, we would like the opportunity to win back your loyalty if your travels bring you to San Diego in the future. Regards, Ryan Aguinaldo General Manager

"Family Vacation"

3
14/08/2017

Hotel was nice and in a good location to Old Town. Air-conditioning did not keep the room cool. We had door knockers late at night and early in the morning which woke us up. The maid never cleaned our room, so we had overflowing trash and dirty towels everywhere. I don't think I would stay here again as for the money and the quality of the room/service I spent I could stay back at the Hilton or Marriott on the water at Seaport Village.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for bringing your family to stay at the Best Western Plus Hacienda Hotel Old Town. We appreciate hearing what you enjoyed and the areas we fell short of expectations. My apologies for the missteps with service and the disruptions. I do hope you called down for assistance with the A/C as we can usually readily adjust those on the spot. I'm inquiring further into your comments to make corrections with the perspective departments. Despite challenges, I'm pleased you enjoyed the hotel's ambiance and location. Your complete satisfaction is important to us, and we hope to have the opportunity to restore your faith in our property moving forward. Regards, Ryan Aguinaldo General Manager

"California Stay"

5
14/08/2017

We stayed at this hotel on are most recent visit to San Diego. The rooms were clean, the staff was helpful and friendly. Easy to find. I would recommend this hotel on your next trip to San Diego. I know we will stay again

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We sincerely enjoyed having you as our guests! Thanks for the wholehearted recommendation for visitors to San Diego. So nice to know that you were welcomed to a clean room by our helpful team. We look forward to welcoming you back. Remember the best rates and reservation services are always found when booking direct. Safe travels! Regards, Ryan Aguinaldo General Manager

"Nice Hotel. Great location. Blens with the local area."

4
10/08/2017

I like staying here because it is close to everything and has "Old World" charm. It is aging somewhat but very comfortable. Beautiful views of San Diego. Good free breakfast. I would always stay here when in San Diego..

"Thank You!"

5
09/08/2017

Great Staff and the location in Old Town was awesome and easy to get to the beach, sea world and shopping. The sun set off the balcony was breath taking. The Tequila Factory lounge has great service and a friendly bar tender.

"very pleasant stay"

5
09/08/2017

large clean room , walking distance to everything in Old Town staff was excellent anything you needed they were there to get it. The restaurant on site was very good. Had great happy hour specials and the best staff my drink never was empty. I will be back.

"Stay in Old Towne"

3
08/08/2017

This hotel is very centrally located and very reasonable. You get great value. The decor is also very fitting. It is unfortunate, that they no longer will be offering pet friendly rooms, which gives us pet owner few options other than boarding when traveling with our pets. I have stayed in this property before and have enjoyed our stay. The one issue we had this time was the wait time to check in was over 30 minutes only to be told to come back after Check In because rooms were not ready and we had to wait another 30 minutes.

"Bad experience "

1
07/08/2017

Our experience started off bad. The front desk staff was not helpful at all. When We were checking in the person helping us was also helping another couple. It seemed like the person helping us was having a bad day. I had to ask for a map and directions around the hotel because the person helping us just gave us the room keys and expected us to know were to go. Usually during check in were are asked if we need any help with our bags, staff never even bothered to ask anything. It seemed like they did not value our business. Will not be back.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your feedback. While we do understand that everyone has their ‘off' days, this should never translate to our guests. Please accept my sincere apologies. We're known for warm and responsive hospitality and will be using your experience as an opportunity to refresh our commitment. I hope that we'll have another chance to win your loyalty. In the meantime- safe travels! Regards, Ryan Aguinaldo General Manager

"Hidden Gem"

5
03/08/2017

This is a great hotel! Quality rooms with great views of San Diego and a quality staff to make your stay the best. Great restaurant on site with good staff and food. Thanks we enjoyed our stay and look forward to returning next year

"nice place close to shops"

5
01/08/2017

loved everything but gave us a room facing parking lot. rooms are very comfortable and roomy. very clean staff really great near shops and restaurant. Maintenance staff very helpful with our broken refrigerator replace id right away

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your recent stay and letting us know the things we got right. You can count on us to quickly remedy any situation that may arise and I'll pass your regards to our maintenance team. In addition, you found your room clean and the team friendly. These are our the top things that make a hotel stay into a hospitality experience. We look forward to welcoming you again. Remember, the best rates and reservations services can be found when booking direct with us. Enjoy your travels! Regards, Ryan Aguinaldo General Manager

"Great hotel"

5
01/08/2017

The hotel has a great atmosphere and beautiful decor with a tranquil ambiance. The Employees are very caring and professional. The hotel is centrally situated around restaurants, shops as well as interesting sightseeing. It is also close enough for you to visit the Gas Lamp district either via local transportation. I highly recommend this hotel.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for recommending the Best Western. We designed the hotel in the charming Spanish style of Old Town with lush landscape, fountains and courtyard sitting areas for relaxation. Glad to hear location was a big plus too. We look forward to your return trip. In the meantime - happy travels! Regards, Ryan Aguinaldo General Manager

"Old Town - San Diego"

5
01/08/2017

Have stayed at this hotel on many occasions. It is always convenient to Old Town, the Sports Arena, Sea World, the Zoo, the Airport and other beach-related activities. It is safe with a comfortable western-Mexico ambiance.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay. Our location is perfect and we appreciate your bringing this to the attention of travel planners. Not only are we in close range to the places you mentioned, we're also walking distance to many restaurants, shops, museums and the train and trolley. The complimentary shuttle also stops at several convenient locations. Just a great review - thanks again and enjoy the rest of this beautiful summer season! Regards, Ryan Aguinaldo General Manager

"Great Old Town Vacation"

5
31/07/2017

Hotel is beautiful, clean, well kept, and service from the staff was very good. The only thing that could be improved upon is the comfort of the beds. Mattresses were very hard. Overall experience though was great. We have already booked another vacation in Old Town San Diego at the Best Western Hacienda!

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you! We look forward to hosting you for another excellent hospitality experience. Please let me know if I can ever if of assistance. Also, our front desk team loves to share all the best things to do and see in the area. Feel free to use them as your personal concierge for trip planning. Safe travels! Regards, Ryan Aguinaldo General Manager

"Lots of exercise"

4
24/07/2017

Really liked this hotel. Rooms were spacious and beds very comfortable. Because this hotel is on a hill, there are several buildings disconnected. We had our meeting in one building so it was downstairs, across the drive and upstairs. Even more stairs to go to friend's room. Some used the elevators but the steps were quicker. So had a chance to work off all of the Mexican food I ate.

"Great location!"

4
24/07/2017

Me and my family stayed here for Comic-con weekend and it was nice! The beds are a little bit to firm for my liking but overall the room was nice and spacious. The location was awesome we were close to all the popular restaurants and shopping store and about a 6 min. walking distance to the trolley station.

"Perfect Location"

4
24/07/2017

Best are to be in! It is centrally located. Old town is walking distance, downtown and the beach are nearby making it accessible to get to your destinations fast! I would stay at this hotel just because of where it is located.

"Not good"

2
20/07/2017

Not often I give a bad review but this place needs a makeover in a bad way. The fan in bathroom for one sounds like a diesel engine. The outlets are so old the plugs fall out. Forget the wifi working. Linens are old and weird as are the beds. The grounds are cute and charming but once you open the guest room door charming ends and 1965 begins. Wish I picked another hotel.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We appreciate your feedback. While glad to hear you were able to enjoy our property, I'm sorry your room didn't exceed expectations. I want to thank you for letting me know what you found unsatisfying so we can review it and make any necessary repairs. While we do have a great approval percentage here on our listing, we are always looking for more ways we can win repeat guests and recommendations. Before your next stay, please feel free to reach out to us direct so we can personalize your reservation. We are here to serve you. Regards, Ryan Aguinaldo General Manager

"Beautiful property!"

5
20/07/2017

Beautiful well-maintained property. Friendly staff. Strong internet signal in room. Comfortable bed. Clean bathroom. Good breakfast buffet with an amazing view from the patio. Highly recommend. Walking distance to Old Town.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay. We strive to provide guests with ‘effortless comfort' and from your descriptions, we have succeeded. The recommendation is very appreciated. We look forward to welcoming you back to the Best Western PLUS Hacienda Hotel Old Town. Enjoy your summer travels! Regards, Ryan Aguinaldo General Manager

"Stay elsewhere"

2
20/07/2017

Front desk staff is rude and inept. Bill was totally wrong with charges in error and they tried to get more than $400 than was due. Wait staff was worse and someone working there is a thief who took money from a purse.

"Beautiful, Fun Atmosphere, Clean"

4
18/07/2017

This is such a charming, fun, beautiful place in the heart of Old Town. I loved it! It is spread out over a hillside in many different buildings with gorgeous views. The only downside of that is the inconvenience. We were with a large group, and the men unloaded all of the suitcases into the lobby while someone checked us in...only to find out that our rooms were in a building a good distance away. We had to load all of our luggage back into the vans to drive to the building. Also, my husband and I came to the lobby at 6:30 AM to have breakfast before we caught the 7:00 airport shuttle...only to find out that breakfast is in a building at the top of the hill. We didn't have time to go up there before the shuttle left. The shuttle was on time and nice and clean. The room was nothing fancy but it was large and clean. The bathroom was a little worn looking. Our toilet stopped up at 11:00 at night. We called the front desk and someone was there to fix it within about 5 minutes. I loved the atmosphere and the staff were very friendly. I would stay there again if I returned to Old Town. Just be forewarned that it is spread out over a large area and plan accordingly.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for staying with us and taking the time now to share your thoughts. These are so valuable in helping us improve our product and service. I was especially glad to hear you enjoyed our views and the unique beauty of our property. We take great pride in making our guest's stay an enjoyable and memorable experience which makes your compliments and suggestions truly appreciated. We are honored to know you would choose our hotel again the next time your travels bring you to San Diego! Regards, Ryan Aguinaldo General Manager

"Best place to stay"

5
17/07/2017

I stayed last year with my son as well and this year myself on way home from helping with true north helping hands in Mexico , both stays were 2 nights on way home from Mexico , true north helping hands , building schools

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for taking time to share your experiences! Glad to know both your visits were successful. Getting your ‘best place' award is just about the best compliment we can receive. We hope to welcome you back soon. Please don't hesitate to reach out to us directly if we can assist with anything. In the meantime - safe travels! Regards, Ryan Aguinaldo General Manager

"Excellent hotel in Old Town San Diego"

4
13/07/2017

Our room was large and pleasant with a very comfortable bed. The hotel rooms are spread out which is aesthetically pleasing with entrance to the rooms from outdoor patios and passageways. The hotel has a large Mexican restaurant on the top floor with views out over SD toward the Pacific, and we enjoyed a complementary margarita c/o the hotel. Hotel staff are welcoming and ready to help. We needed to extend checkout a couple of hours due to a delayed flight and they immediately agreed. Definitely a great place to stay in Old Town!

"Enjoying Old Town San Diego"

3
12/07/2017

This hotel is really lovely and overlooks the main street of Old Town. There are numerous levels with lovely wide open spaces for sitting and enjoying the lovely landscaping. The rooms are nice and well appointed. Convenience tor walking to all of Old Town is s definite plus. More attention to details would really improve my ratings of this property. The ice machine nearest our room did not work when I tried around 4 pm. When we returned from dinner, I tried again - same non-results. I contacted the front desk and learned that " they had just learned about the machine not working". I was directed to the office area, quite a distance away. I checked out the fitness center the evening we arrived and looked forward to visiting the next morning. I started with the treadmill on the far right - didn't work, I moved to the treadmill on my left - didn't work, next was an elliptical to my left - not working. Finally, the fourth machine worked! I spoke with a couple of other guests who tried the machines and were unsuccessful. I called the front desk. A maintenance worker arrived and looked around a bit - and left. This is a really lovely property that could benefit by attention to details - just maintain the equipment that you have invested in!

"Pleasantly surprised"

4
12/07/2017

Although I live only an hour away I had never been to Old Town, San Diego. When my work booked the hotel I didn't expect much, but when I arrived I was pleasantly surprised at the beautiful hacienda style buildings. Mario checked me in and gave me my breakfast and drink vouchers and gave me a map explaining where to park and where the elevators are. He told me that if I ended up parking on the street to just bring the pass back and he would take it off the bill which I did and he did. I asked for a room with a view and man did he deliver! I could see the whole valley, but be careful what you wish for, the entire hotel is built on a hill, and my room ended up being at the top of the top building, it took three separate elevators to get from the lobby to the 600 building, but it was much easier to find free street parking up there, and if you do park on the street there are gates into the property near the car. There are also gates going right to old town all around the property. The hotel is older and in the four days I was there the ice machine broke and was fixed and one elevator broke and was fixed, so expect that, but on the plus side, the breakfast is one of the better hotel breakfasts I have had. I also want to shout out to Javier, from house keeping, who on my arrival saw me struggling with my suitcase, and came out from cleaning to carry it up a flight of stairs for me! Overall, I liked it here and am already planning to come back and stay here again for a get away weekend.

"Beautiful Place to Stay"

5
12/07/2017

We've stayed here a couple of times. Check-in is VERY busy so account for the extra time there. The location is perfect. On our first stay, we did the included breakfast at the Tequila Factory which was good. This last stay, we walked right down the stairs to Old Town Mexican Cafe. The pool does leave a bit to be desired but the beach is a better option than a pool in San Diego anyway

"Not That Bad of a Place"

3
11/07/2017

This hotel is not THAT terrible. I "lost" the Comic Con hotel reservation lottery and got assigned this hotel. I was freaking out at first but once I checked in, I realized it wasn't that bad of a place. The tiled fountains and oleander-packed grounds actually made me feel as if I was in Mexico. The rooms have the old timey motel style that reminded me of the roadside Motel 6 I used to stay in when I was on road trips as a kid. Of course, the Best Western has put lipstick on that pig, so to speak, and the room looks a little modern even if it doesn't feel like it's of this decade. My room also had that musty smell too, which was not a positive. At least all of the guest rooms are non-smoking! My room was clean and comfortable, and I loved the old school a/c because it kept me nice and chilly during the hot and humid July days. The noise didn't bother me either because I like a little "white noise" when I'm trying to sleep. My room was near the gate into Old Town, so I had to descend and ascend a very tall, steep staircase. This probably isn't the best choice if you have mobility issues or use a cane or wheelchair. You will get a workout when you stay here! The location is good, it's at the very end of Old Town so you'll have to walk 15 to 30 minutes (depending on your speed) to get to the trolley (it's at the OTHER end of Old Town from the hotel). There are a couple of Mexican restaurants at the bottom of the hill from the hotel if you need a quick drink / meal. The staff was friendly and housekeeping was efficient. One thing I hated was the nightly $19.00 parking charge. There's a garage to the hotel but it's super inconvenient and very cramped. That it cost nearly 20 bucks EACH NIGHT to park was an additional slap in the face. I'm not sure if this would be the best choice for tourists on a trip of a lifetime to San Diego because you aren't getting any beachy feel whatsoever. You ARE close to the fresh, warm tortillas of Old Town so if you like to eat overpriced, touristy Mexican food, this might be your dream hotel. Personally, I wouldn't willingly choose to stay here but it wasn't so bad for a 3 night stay during the Con. Then again, the entire property was overrun with nerds so that in itself was pretty rad.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for staying with us during Comic Con! While glad to hear your overall expectations were definitely exceeded, we also see there are a few things we can improve upon for your next stay. We designed the hotel to match the Vintage California style of Old Town. We hope you'll choose us again for comfortable rooms and the convenience of being close to great dining choices. In the meantime- enjoy your summer travels! Regards, Ryan Aguinaldo General Manager

"great location"

5
06/07/2017

this hotel is in a great location walking distance to main entertainment. Would recommend to anyone. Very friendly and helpful staff. Pool had towels which was good since we didn't take any just maybe needed beverages around the pool are other then that great stay

"very good . Should have stayed longer."

4
05/07/2017

we went as part of friends/couples event. we won vouchers at a fund raiser. vouchers stated expiration date of 8/31/17-small print said could not be used june ,july or August. Therefor no couples/friends event.

"Old Town Stay"

5
05/07/2017

We have enjoyed our first time stay in Old Town San Diego at Best Western Plus Hacienda Hotel for one night. We will stay much longer nights next time. Very nice environment. Close to restaurants, church, trolley tour, and Old Town center.

"Loved the location"

5
04/07/2017

Loved the location. We didn't have to drive after the dinner at Tequila Factory just walk and enjoy the evening in Old Town. My family and I appreciated a good breakfast in the morning. Good service ,polite staff. Room was clean and very nice. We will be back next year !!!

"Beautiful Views!"

4
03/07/2017

We stayed here for 5 nights, and I highly recommend it! The complimentary breakfast was delicious, and it varied every day so that was nice. Our room was nice and big, and clean also. I would say that they should probably consider updating the bathtub hardware, as our fixture was really loose/easy to knock out of the right temperature. It would also help the overall aesthetic of the bathroom. Our hair dryer was broken, but the housekeeping staff noticed right away and replaced it with a new one. I would have to agree with other users here about the spotty wifi--you really don't get good signal, but it's a HUGE hotel with multiple buildings, so I understand why it can be bad. Once you learn to navigate through the hotel, everything is simple enough to understand. And if you stay in the 600 building, you can get some really beautiful views! Overall, I would definitely stay here again for the great location and awesome breakfast.

"Interesting, sprawling hotel with BAD WiFi"

4
29/06/2017

We were two couples sharing a room with two queens. The room was pleasant, with a small sitting area and an extra sink outside the bathroom; also a small fridge. The hotel is an interesting, sprawling complex, with many different buildings on different levels. I liked that well enough, but I did see some guests appearing to have a hard time navigating to and fro. The hotel offers a great complimentary breakfast with eggs, meats, waffles, pancakes, etc, in the attached Tequila Factory restaurant with very nice views out across San Diego. This was much nicer that your typical hotel complimentary breakfast. The hotel's location in Old Town is excellent. We enjoyed early morning walks up the hillside (a bit steep) above the hotel, where we saw many, many beautiful homes amidst stunning succulent vegetation. The hotel's WiFi was definitely sub-par for a hotel of its size and quality. There are numerous WiFi hotspots, but they have inadequate capacity for the number of guests, since most of the time, our phones and laptops would get stuck trying for an IP address. We failed to connect much more often than we succeeded. This was very frustrating. I complained to the desk and the best they could offer was to hand out a standalone Verizon hotspot, but the Verizon signal at the hotel is so weak that the hotspot was completely unusable and actually worse than the hotel's inadequate WiFi. I cannot figure out why they wasted my time with the Verizon hotspot!

"Nice place in a perfect location"

4
29/06/2017

Our hotel room was clean and comfortable . It was a little tight because we had to use the pull out sofabed, but other than the small space it was a nice room. The hotel is spread out over five acres so you may have a bit of a hike to your room if you are not in the main building. That was kind of a drag because our room was located at the top of a very steep hill. Parking is 19.00 a day which i thought was a bit steep as the hotel room isn't cheap itself . If you can find parking on the street, however, you can turn in your parking pass and not get charged the daily fee. Unfortunately if you hand in the pass you must look for a spot on the road every time you come back which can be a bit daunting. The hotel is located within walking distance of everything Old Town has to offer.

"Comes as advertised....and more"

5
29/06/2017

an exquisite hotel and everything - and more as advertised on the web site. all of our expectations for quality, service, and ambience were exceeded. the hotel appearance, room decor, landscaping and amenities were surpassed only by the exceptioanal staff.

"Great time"

5
28/06/2017

Excellent hotel and service. A great place to stay especially for families. We enjoyed the restaurant for breakfast and dinner items. The staff was happy and helpful. The service was prompt and the food was excellent. We love this hotel it has a nice atmosphere very tropical and peaceful.

"Great Experience !"

5
28/06/2017

Terrific location. Very professional and courteous staff. We love the Old Town venue. We sometime use our car to get around San Diego but the Trolly very close by is also fun and will take you anywhere. We visited Balboa Park on this trip and often times go to a Padres game. All very close by. My wife and I highly recommend. Love the Hacienda - Old Town !

"Great place to stay!"

5
22/06/2017

The Best Western Plus Hacienda is a very beautiful Hotel with great atmosphere, clean rooms, nice pool, excellent buffet breakfast, and overall a very helpful staff. I would recommend this hotel to any one.

"Tranquil"

5
22/06/2017

My husband booked our stay here because of the drive distance to the zoo and walking distance to Old Town. I just loved the fountains, the plants and the sprawling rooms across the San Diego hills. It took less than 10 min to drive to the zoo and an easy safe walk to Old Town. I found a restful spot to enjoy coffee and gave quiet time in the morning by the front desk. The Tequila Factory restaurant associated with the hotel served up a delicious breakfast each morning with a very pleasant staff.

"Not overly thrilled!"

3
21/06/2017

It was a okay room for the price we paid. There were several things that we were not thrilled about, we made our reservation and paid about three months in advance. When we arrived we were told we had to put down a $250.00 deposit on the room in case of damage or purchasing movies! Ridiculous, I have never had to do this before! Also we paid for garage parking, we could not find a space in our garage on our 2nd day. We were told that we could park in any of the multiple garages on the property! But we're located in a building on the top of a steep hill, all the garages were below, finally we parked at the restaurant which was located half way up the hill, another issue. Also very few handicapped parking!

"Excellent Value, Excellent Location"

5
21/06/2017

What I can say about this hotel for our visit is it was a positively surprising experience. From the warm welcome of the shuttle driver at the airport, to the service at the front desk, the cleanliness of the hotel, the beauty of the hotel grounds, the view of San Diego, to the pleasant hospitality of the housekeeping staff this hotel was a winner in all our group. We visited for a family vacation with teenage children and adults. The location was excellent close to numerous good restaurants, the Old Town Transit Center, the airport was close by, and the beach was a 10 minute bus ride away. This hotel made an excellent base for our San Diego adventures. Hats off to the staff for their excellent hospitality.

"Loved it! "

5
20/06/2017

We stayed 3 nights at this hotel while in town for a nearby wedding at the Cosmopolitan Hotel. It was close to the wedding site and right in the heart of Old Town. We were able to walk to most things and the hotel offered a free shuttle. We used the shuttle for pickup at the airport when we arrived and also roundtrip to and from Broadway Pier where we took the ferry to Coronado. Unfortunately the shuttle doesn't start until 7am so we had to take an Uber to the airport when we left since we had an early flight. The layout of the hotel was very nice and felt more like a resort than a standard hotel. The pool was small but sufficient. Our room was comfortable and clean. The only negative was that some of the bathroom shower/tub area could use caulking. I would definitely recommend staying at this hotel.

"Family Friendly"

5
15/06/2017

Best Western Hacienda provided my family and I with a wonderful Old Town San Diego experience. The pool and hot tub were a hit!! Along with the family friendly staff and environment. There were a lot of families and lots of room to 'run' for the boys! Breakfast was yummy also-- Next time we go to San Diego we will be staying here again. Thank you for a great experience.

"Excellent experience"

5
12/06/2017

This is a very beautiful hotel located in Old Town San Diego. We felt like we went back in time. It is very clean and peaceful. Located near restaurants stores and with a variety of entertainment choices. The staff is very courteous and helpful.

"Best Western Plus Hacienda Hotel Old Town San Diego"

5
12/06/2017

I highly recommend this hotel. You must stay at least once. I guarentee once you stay you will be a return customer like myself. Its very clean rooms and grounds. The food is excellent and There is a restraunt and bar on the top level.

"Excellent Service."

5
11/06/2017

Excellent ambiance, nice place just to relax for the weekend, close to everything, great customer service service all the way around, easy access and easy to find, the food and service at the restaurant excellent and great value.

"One night stay"

5
08/06/2017

The only problem we had was the maid decided we had left which we hadn't and removed all our stuff from the refrigerator. She threw it all, literally, in our ice chest throwing away some things and I found my home made jelly on her cart. How hard would it have been for her to check with the desk to see if we had checked out? Which we had not. They had no "do not disturb" signs to hang on the door which we would have done. It made me furious but I was grateful we got most of our food back. The maid did apologize and when I gave her a tip she came up with the jelly on her cart. Overall this is a great place to stay. Location is great and the staff for the most part is awesome. The rooms are clean, and the beds comfortable. The breakfast is not up to other best westerns but is offered by a restaurant next door to the hotel. It was ok but not that tasty. This hotel is where we usually stay in San Diego and we will go back again.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you so much for giving us the opportunity to be your home base while in Old Town. We sincerely enjoy having you as guests and appreciate your positive comments as well explanations of how we can improve. I'm relieved to hear that our error didn't dampen your overall impressions and we'll make sure to correct our procedures going forward. Please don't hesitate to reach out to me if I can ever be of assistance. We look forward to welcoming you back! Regards, Ryan Aguinaldo General Manager

"terraced levels make for a difficult navigation of this property"

3
08/06/2017

We went for a getaway weekend. We have stayed at this hotel before, and always enjoy its proximity to Old Town. This time we were assigned a room that was actually around the block and down past several houses to the parking lot and elevator. From the hotel lobby it was 3-4 elevators, several sets of stairs and across several walk areas. This was a maze, because there were no helpful signs to get you where you were going. The building where we stayed had a small parking lot, and the catering van for the hotel took two spaces, overfilling the parking lot so there wasn't room for guests to park. The groundskeeper spent two full days outside our walkway trimming shrubs beginning at 7am each morning. They did comp our parking due to the catering van issue, and the front office staff was pleasant and accommodating. The room was nice, although they were not able to accommodate our request for a king bed. I still like the location and will be back, but will try to get a room closer to the lobby level.

"great Place"

5
05/06/2017

Wonderful place, beds where FANTASTIC!!!! front desk staff was great!! We were able to check in early so we could get ready for a wedding that was at Balboa Park. Because we were a Best Western rewards member we were given half price parking, and 2 free drinks at the restaurant. so if you have not signed up to be a Best Western rewards member... YOU SHOULD because you could also earn great rewards.

"Old Town's finest"

5
03/06/2017

Best Western Plus Old Town has it all. Location, Location, Location. Convenient to attractions, dining, shopping, public ttansportation. Great service. Spacious rooms. Tequila Factory restaurant as part of the complex is very good.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
You hit the nail right on the head! Our location is perfect! Thanks for taking the time to let others know you had an excellent stay as well as exceptional meals at our very own, Old Town Tequila Factory. It was a joy having you as guests. Look for specials throughout the year here on our TripAdvisor page. We hope you'll visit again! Regards, Ryan Aguinaldo General Manager

"it was nice location with a thematic type of hotel"

3
03/06/2017

I believe a lot of people find this hotel have a nice location if we intend to visit the old town. The hotel design was terrible as might be they buy the land partly by partly so the distribution was chaos and you could be lost. The lobby looks like the ancient hotel but I never been to other best western hotel, and the front desk was ok just wish they improve so it could raise the image of the hotel. the room was big but super old. but the bed was great and after all day activities is always nice to come to that bed. the hotel facility also was ok. but the breakfast package was bit weird and kind of terrible to have if you stay more than 2 night.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We appreciate your feedback and will review it with the team. Although it sounds like your overall stay was good, we hear there were some things we can improve for next time. Our style is reminiscent of Old Town architecture and the influence of Spanish charm. Glad to hear you looked forward to resting well on the comfortable beds. We look forward to welcoming you back. Don't hesitate to reach out to us directly if we can explore more optimal room locations. We're always here to help you. Regards, Ryan Aguinaldo General Manager

"Pleasantly surprised"

5
31/05/2017

Overall very good experience except non-availability of airport shuttle after 10:00 PM. A lot of flight from East coast arrive between 11:00 and midnight. Considering the additional parking expenses a lot of guest might opt for shuttle. Also considering mandatory parking cost the hotel must reveal upfront how much people have to pay for overnight parking for their car. That will be a good ethical practice.

"Dog Friendly, Great Staff, Great Location"

4
29/05/2017

This hotel is always comfortable and very friendly. They are very dog friendly too, which is why I love this place. My dog can sit on the patio at the restaurant while I eat. She can walk with me on the grounds without feeling like we shouldn't be there. The hotel is located across from a park. I love the area. Many of the businesses in the area are also dog friendly. The staff is great.

"Birthday Week"

4
27/05/2017

Short visit to our past home. My Aunt and I meet in San Diego every year to remind us of how much we love California and San Diego. Staying in Old Town gives us the opportunity to walk to restaurants and shops and enjoy the good weather.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
This is wonderful to hear! We're honored you have made us your San Diego home away from home and birthday celebration locale. As you mentioned, Old Town is perfect to just walk around and enjoy the sights, restaurants and history. Have you ever been to Heritage Park? It's right across the street from Old Town Tequila Factory (at the top of the hotel). It makes a beautiful spot for a picnic or just to relax. I hope to have the opportunity to thank you in person for your review. Don't hesitate to ask for me next time you visit. Regards, Ryan Aguinaldo General Manager

"Super Location, Unique Hotel, Lumpy Pillows"

4
27/05/2017

Super hotel, super staff. Get rid of the lumpy pillows and provide better ones. We arrived after 1am and hotel staff was not only waiting cheerfully for us but they actually turned the lights on in our suite anticipating our late arrival. Rather long circuitous walk through the Plaza to get to our room, but it was very quaint and charming. Electronic keys did not work when we arrived at our room so Front Desk sent Security out to our room to let us in and returned with freshly rekeyed cards. Complimentary breakfast next morning was great! Everything you might imagine for bufffet breakfast was available. This was a great find of a hotel and right in charming Old Town San Diego. This will be on my list of hotels to frequent while in San Diego.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thanks for leaving us this very positive review! It sounds like our warm welcome, charming hotel property and great location hit the bullseye for great hospitality! We look forward to your next visit. Give us a call if there is anything we can assist with before or during your stay. The front desk team can be a big help with all aspects of trip planning! Regards, Ryan Aguinaldo General Manager

"Great Location."

4
25/05/2017

I have stayed here many times over the years and have always enjoyed my stays here. The Old Town location is great for just walking around and enjoying the multiple bars and Mexican restaurants in Old Town. The multi terraced layout and patios gives this place an entirely different experience than a standard hotel. That being said the rooms are somewhat dated with old furniture and fittings that give the rooms a 70's feeling. The rooms could use some modernizing that would include a desk for working, more outlets, and better lighting. I enjoy my stays here and will stay here again.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your loyalty and recent stay. We always appreciate hearing from our repeat guests as it helps us understand the experience from your perspective. I'm pleased to hear you enjoy our beautiful property and the convenience of being able to stroll around Old Town. We will review and take your suggestions into consideration as we plan further improvements. Thank you again for being our guest and sharing your experience. Enjoy the upcoming summer season! Regards, Ryan Aguinaldo General Manager

"Finding our room was a trip"

4
24/05/2017

This particular BW has many buildings set on a hillside,beautiful location. We arrived by midnight after a long flight with a couple of large pieces of luggage. Finding our room was a challenge and a long walk due to our building being so far and having to carry luggage up a flight of stairs. Not a pleasant experience especially after a long flight and being tired

"Very nifty place."

4
23/05/2017

We needed a hotel near the airport for an early departure. This hotel was well reviewed and reasonable. We were quite taken by how charming the place was. It is quite a complex of buildings. Our room was right by the elevator and faced the sunset. We had given back the rental car and the hotel sent over a van to shuttle us over to the hotel. Our flight was too early for a shuttle back and Uber came to the rescue. Staff was pleasant but overly busy given the small check-in desk. Room was clean and quiet but the sliding bathroom door went all the way into the wall. I lost a couple quarters trying to pry it out so the door could be closed. Computers to print boarding passes were down except for one and there was a line for that, too.. The resort fee was a surprise, no free breakfast, and $19/night parking aren't big selling points, but we got a free Margarita. Glad we didn't have a car. It was a nifty place, though.

"Great location and hotel"

5
22/05/2017

This is a sprawling complex of wonderful hotel rooms located in old town in San Diego. Great rooms, excellent food and drink, great location! I stay here every time I come to San Diego and have always enjoyed my stay.

"HACIENDA must stay to experience a new level of Hotel"

5
22/05/2017

MULTI BUILDING, MULTI TIERED IN DOWNTOWN OLDTOWN San Diego. Truly outstanding, and comfortable. All around exceptional service provided by all, even the grounds keepers were great to talk to and learn about the area

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Wonderful to hear your glowing review of the service you experienced! Our team loves to share their local knowledge and tips for Old Town and beyond. We don't just work here, we live here too! I plan to celebrate the hospitality success with my team. We hope to welcome you back soon. Remember, the best rates and reservation service can be found when booking direct. Safe travels! Regards, Ryan Aguinaldo General Manager

"Another great stay at the Hacienda"

5
17/05/2017

We stayed in the 800 building our favorite. Great view of old Town and the City. Room was more than comfortable, beds were exceptional, clean throughout spotless. No noise! slept in and almost missed the free hot breakfast at the Tequila Factory restaurant ( on the property) which is outstanding. Also had diner there. A local favorite for many who enjoy Mexican flavor. Just plane good all the way around.

"Mother's Day Weekend"

4
16/05/2017

I had a wonderful stay at the Hacienda with my fiancee (upon the recommendation from my girlfriend). The hotel is very quaint and centrally located in Old Town. I had not been to Old Town since I was a child, so it was like experiencing it for the first time. We received complimentary drink and meal vouchers for the Tequila Factory Restaurant. We sampled some tequila and had a nice dinner followed by a very filling breakfast buffet the next morning. The service was incredibly good! Because the hotel is smack in the center of Old Town, we were able to walk around and shop, check out historic buildings and watch live entertainment. The hotel is clean and the grounds are nicely landscaped/maintained. We had a problem with our ceiling fan chain that was broken, but the repair was immediately taken care of when we called to front desk. The room was spacious - but would have preferred to not face a parking lot (804). It came with a refrigerator, microwave, safe and the basic coffee set up. The room attendants let us peek at the larger room/suites so that next time we visit we know where we want to stay - there are some lovely courtyard facing rooms. By the way - the pool was heated deliciously! It's not often that a hotel pool is really warm! It also has a lift for disabled patrons. The pool area has a BBQ for use (as in other areas of the property too) and electrical outlets for whatever you might need (music, charge phone etc). The property is set up like mini villas, so you don't have the typical hotel vibe. The only thing I didn't care for, which reduced my overall rating, was the fact we had to pay for parking (and facility fee). Even with AAA/Military or whatever discount, guests should not have to pay to stay at the hotel and a facility fee is for what? The price should be the price. In essence then, we paid for our drinks and breakfast with the facility fee. Regarding the parking in the allotted guest spaces- you get a pass to put on your dashboard so you don't get a city ticket - however - I witnessed a hotel employee parking his car in the hotel space and noted that he had a pass on his dashboard with "Employee" written on it. I don't think that employees should be parking in the area designated for guests....who must pay to park there, That takes space away from guests who have luggage to carry and may not be able to walk far due to disabilities. It was brought to hotel management's attention, who could not verify whether or not this was an allowable thing or not. Also - saw several cars without passes that did not receive a ticket for parking there, So - is paying for parking really mandatory? All in all though, we really enjoyed our stay at the Hacienda and would definitely stay there again.

"Best place to stay in Old Town San Diego"

5
15/05/2017

Great place to stay. Excellent customer service provided by staff, especially Karen in the reservations/lobby area. Will definitely be back on future trips to San Diego. Very hospitable stay, clean room, fantastic breakfast and nice welcome cocktails.

"Quaint and close to Old Town"

4
15/05/2017

Checking in and out was fairly easy. The front desk staff is always friendly and willing to to answer questions. It's close to the activities of Old Town, its high on the hill so your views are amazing (wear comfortable shoes if you plan on walking to downtown - the walk back is uphill)

"Hotel Stay"

5
13/05/2017

We stayed 1 night at the Best Western Plus Hacienda Old Town. Perfect location to visit Old Town San Diego. Beautiful landscaping and view. Our room was large, clean and had very comfortable beds. The rate included breakfast and drinks -what a bonus! We will definitely stay here again.

"Cinco de mayo"

5
11/05/2017

This place is great for location and the employees were nice and friendly.. we used our AAA discount and got free drinks, breakfast and 50% off parking. That was great. The hotel is walking distance to oldtown and the shops

"A Great Place to Stay"

4
10/05/2017

Over the past 5-years or so, my wife and I have visited San Diego twice a year, typically during Cinco de Mayo and the week after Thanksgiving. The Hacienda Hotel is an important part of our SD destination because of its convenient location to Old Town, the trolley, and etc... We've never been disappointed.

"Over-night stay"

5
09/05/2017

Parking $16. Pretty hotel, Nice view. Drinks weak at the bar. Very close to the Old Town park. Room was pricey, but really huge with tall ceilings. Comes with microwave, refrigerator, iron, iron board, hair dryer, lots of pillows, couch, wooden window shutters to darken the room, and coffee maker. No continental breakfast, but complementary free coffee at the front desk. Jacuzzi was nice. Has a gym and pool.

"Old Town Hotel, convenient and fun!"

4
07/05/2017

In the past I've avoided staying in Old Town when visiting San Diego because I assumed it was inconvenient to other parts of the city and sort of dull! But now that I know the trolley is practically on the doorstep and the surrounding area is fun and happening, I certainly plan on returning to Old Town and to the Best Western Hacienda. The hotel is sprawling and a wee bit confusing, especially to get from Building 6 to the lower areas but there are elevators that connect everything. The hotel has an on-site restaurant and bar, the Tequila Factory, where the food is moderately priced and the drinks are plentiful. Our room was clean and spacious with a sitting area that even had a pull out couch. The room also sported a fridge, coffee maker, and a microwave. The bathroom, while immaculate, is a bit tired looking but everything worked and really not worth complaining about. The staff was helpful and check in was a breeze.

"Not Your Usual Best Western"

4
05/05/2017

My husband and I stayed here for five nights while he attended a conference in the area. While some of the features of the hotel room were a bit outdated it was overall a great stay. We felt welcome immediately and were given the option to wait for a room with a view to open up (I would highly recommend the upper level 200 building). The common areas really make the stay amazing. There is so much beautiful vegetation and places to sit to enjoy it. We loved coming back at the end of the day to such a lovely location. I noticed that many people had issues with how rambling the property can be as well as the steps and that's true, we certainly got a stair workout while we stayed there but it was worth it to us. We would stay there again.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We sincerely appreciate your lovely description of the property and your happiness to return at the end of the day. Whether here for leisure or business, this is exactly the kind of experience we strive provide our guests: convenience and serenity. We look forward to welcoming you back to Best Western PLUS Hacienda Hotel Old Town. Enjoy your travels! Regards, Ryan Aguinaldo General Manager

"A Very Enjoyable Vacation Stay"

5
04/05/2017

We like this hotel, The Hacienda very much and highly recommend it to all travellers to San Diego. We were treated very well, looked after very well and very comfortable. Also, the location and setting of this hotel, The Hacienda is "The Best" in San Diego! Stay there and enjoy!

"very nice resort hotel -- probably a true 3-star level, not 4; but the service is 4 to 5."

4
02/05/2017

The Hacienda is a great home-base hotel for your San Diego visit. A perfect location for heading out in any direction and/or visiting your favorite tourist attractions. All the staff were helpful, and had genuine ready smiles. Quiet and comfortable rooms with excellent beds. Bathrooms a little small, but updated and clean. (If you can, get in the upper buildings for the views.)

"Holland America Cruise"

4
02/05/2017

very satisfied with stay-shuttle from airport to hotel than to cruise line was very convenient, van driver very helpful, ;location is great if you like old town San Diego. The room we had a had a great view, was clean and comfortable.

"Beautiful View from the Hill"

4
01/05/2017

Although an older hotel, it blends in quite well with the ambiance of Old Town San Diego. The staff and amenities were excellent. No need for the gym if you can handle the stairs but the view is worth the climb.

"Five Stars"

5
30/04/2017

3 star hotel with 5 Star service. First on the back side of the hotel around the pool building doesn't have any elevator so you have to use 2 to 4 set of stairs to get to your room. Might be challenging with small children. Place is old but beautiful and relaxing. Located in middle of everything Old Town has to offer. Check-in was fast. Had a small issue with WiFi but maintenance person was called by front desk and less than a 5 minutes we were up and running using number of devices. Very clean in room, around the building and pool. Again place might look old but keep in mind you are at Old Town everything is spouse to look old and be old. That's the historic meaning of it. We love are stay.

Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Wonderful review, wonderful photos! We're delighted to read how the beauty of Old Town enhanced your appreciation of our hotel's architectural charm. We designed the Best Western PLUS Hacienda Hotel Old Town to match the Spanish hacienda style that this area is known for. With terraces, beautiful tile, rich landscape and flowering fountains, we create a relaxing atmosphere for guests. We're thrilled to hear your compliments of our team;s responsiveness when you needed it. They really do go above and beyond to make sure everyone is all settled in for a great experience. We look forward to your next stay! Regards, Ryan Aguinaldo General Manager

"Best place to stay in San Diego"

5
27/04/2017

This hotel is in a great location for a lot of good food and entertainment. The rooms are good quality and the staff is awesome. Quite and comfortable at night. Love the decor in the rooms, the lobby and the atrium.

"Excellent Location in Old Town"

4
27/04/2017

We have stayed at the Best Western Plus Hacienda Hotel in Old Town and love the location. It is convenient to all areas of San Diego. Transportation is quite easy to access and Little Italy and wonderful restaurants are also within a 10 mile radius.

"Wonderful Experience"

5
25/04/2017

This is an excellent choice for leisure accommodations in San Diego's Old Town. The staff is professional and very helpful. The rooms are clean and quite comfortable. The facility has an "Old World" charm missing in many modern establishments. The food is top notch and served with grace and charm. If you're staying in San Diego, you can't go wrong with the Hacienda.

Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
Wow! Thank you for leaving us such a positive review. Like you, many guests are pleasantly surprised by the real hacienda charm of our hotel. We designed the style to match Old Town which is the birthplace of California. We affectionately call it “Vintage California”. We'll be sure to let the team here and at the Old Town Tequila Factory know you found the service remarkable and worthy of a high rating. We hope you'll come back again soon! Regards, Ryan Aguinaldo General Manager

"Staff"

4
24/04/2017

Overall, we had a great stay All staff great!! Friendly The only problem I had was the keys being deactivate twice ... In trying to opening my door I dropped my iPhone and shattered it... I was very upset.. Now have to purchase new phone, because of cards being deactivated..so that ruined my stay.. Very expensive addition.

Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
Thank you for the generous review about your stay. Glad to hear you experienced great service from our team. We do strive to offer gracious and warm welcomes! My apologies for the room key card troubles. If something like this happens again, please inform the front desk immediately. The cards can occasionally become damaged or worn out and we'll replace them for you. Sorry also to hear you broke your phone. That's never fun and I hope you were able to get it fixed. We hope to greet you again soon! Regards, Ryan Aguinaldo General Manager

"My Stay"

4
24/04/2017

Very nice hotel. Walking distance to the bars, restaurants and old town. The hotel restaurant was also very nice. I have stayed here before and the only issue I have is hotel guests now have to pay $19.00 a day for parking.

Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay. Feel free to call us next time before you make your reservation. We can go over all the parking options plus let you know any specials we are having. There are many advantages to booking direct, including the best rates we offer. We're glad to hear that your overall impressions of the hotel and on-site restaurant Old Town Tequila Factory were highly satisfying. We look forward to welcoming you again! Regards, Ryan Aguinaldo General Manager

"Nice and Clean, Right in Old San Diego"

3
20/04/2017

Well if you like an interesting best western here it is. Lots of stairs, and tiers, and the restaurant is at the top of the hill. My room was very clean but had a weird front room so tiny it was like an auto shop waiting room. Never used it. Meanwhile for the same price my business partner got almost a suite with a view. So rooms vary greatly. Parking is extra so be prepared, and its hard to find your away out of the garage into the lobby. Very nice staff- close to old San Diego.

"A pleasant reprieve near Old Town San Diego"

5
20/04/2017

Our family of 5 had a one day meeting and 3 days recreational stay. This hotel exceeded our expectations --- its location, staff's attentiveness, ambience, breakfast choices and value for the money. The trolley and Amtrak are within walking distance for most (0.4m), but others may need a short catch up break in Old Town. The view and the flowers in bloom were impressive. SD airport take-off & landing noise are audible but subdued.

"Great getaway"

4
19/04/2017

My husband and I stay at this hotel at least twice a year. It's fantastic. They do everything they can to honor my requests to stay in our favorite rooms. We prefer the view facing the airport. Be prepared for a lot of walking in Old Town because parking is very difficult so we park at the hotel and walk to get everywhere which is so easy since the hotel is literally in the heart of Old town. They have a lovely brunch in the hotel restaurant with great views.

"Staff is great - but room was in dire need of upgrades"

2
17/04/2017

The staff and location are great. However the room's door locks did not work very well, the bathrooms light fixtures needed replacement. The couch was very very old and uncomfortable. The hotel is a good looking place- it just needs some much needed maintenance.

"So Easy"

5
17/04/2017

The Hacienda is truly in Old Town, San Diego. We could walk to numerous restaurants, the transit plaza, and see how things were done long ago. However, the hotel is very modern with a great heated pool, free breakfast with many choices, and beautiful courtyards with gorgeous flowers. The rooms are large and very comfortable, and the price is right. A perfect choice for visiting San Diego

"EVERYTHING WAS AMAZING!"

5
11/04/2017

When checking in at 2am all you want to do is get to your room asap! front desk was great. quick check in and Aubrey made sure we knew how to get to our room with map and all! The hotel is huge! and getting lost is quite easy especially after a long drive in at 2am. Room was nice and clean no complaints. the free water bottles was nice. The view was so beautiful! The free breakfast buffet was just awesome! feeding a family of 5 can be pricey. The food was good and so many options!! The kids had a blast in the pool! the free drink tickets was nice! My husband and i enjoyed a free margarita! Having the Tequila Factory there was awesome! Enjoyed dinner and drinks. and the location!!!!! and Old town was just beautiful. Enjoyed walking around in old town. I just really enjoyed everything on our trip. I will definitely be returning. The wifi wasn't the greatest but I enjoyed my trip so much and didn't use it that often that I'm not going to ding you for that.. The hotel is just Beautiful!!!! Thank you!!

Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
Arriving late to any destination can be a bit discombobulating and we're glad to know Aubrey was able to get your family quickly settled in for a comfortable night's rest. I'll pass along your glowing compliments to our team and the crew of the Old Town Tequila Factory. I completely agree - the margaritas are wonderful! The best compliment is when a guest is inspired to visit again. Thank you for mentioning all the ways your stay was memorable. Enjoy the season! Regards, Ryan Aguinaldo General Manager

"Small escape"

4
11/04/2017

Nice place great location house keeping was really nice.court yard was beautiful. Pool clean front desk people nice and helpfull.again what a good location close enough to walk but still quite away from the nite life.

Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
We are delighted to read that you were able to use and enjoy our excellent location, pool and lush property. Our patios are always appreciated by guests as great places to socialize and unwind. Thank you for sharing your valued feedback, positive. We greatly appreciate your warm acknowledgments of our front desk staff as well. We were glad we had the opportunity to welcome you to the Best Western PLUS Hacienda Hotel Old Town and we hope we'll have the chance to welcome you back again. Regards, Ryan Aguinaldo General Manager

"Average hotel. Very dated."

3
11/04/2017

They charge on site parking, and you could easily get free parking on the street. The hotel is very spread out and confusing. No wifi service if you are placed to the far end of the hotel. I had to go up and down the premise to get to parking and restaurant.

Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
Thank you for your candid comments regarding your stay with us. It sounds like you had some trouble with your room location, and the layout of the hotel. My apologies if you did not have all the information needed to make this a totally enjoyable experience. Our front desk team is available 24 hours a day to assist guests and we encourage you to reach out when concerns arise. We actually have a lot of tools to solve them! I trust you find Old Town to be a more inspiring and unique backdrop than other locations and hope you will consider staying with us again the next time business or pleasure brings you to San Diego. Regards, Ryan Aguinaldo General Manage

"Great Location"

5
11/04/2017

This was the 1st time we stayed at this hotel, but we'll be back. The staff were very friendly - it's very convenient to Old Town (all walking distance - about a block off the main street). The room was large, clean and worked great (it also included a microwave and fridge).

Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
We appreciate your comments and bringing attention to our prime location in the heart of Old Town. Staying with is staying at the birthplace of California! We look forward to your return. Look for specials on our hotel's website throughout the year. Booking direct is always favorable. We have several different room configurations to offer, each priced differently. And feel free to call ahead so we can welcome you back or assist you with your reservation options. We can also help with activities, dining and transportation choices. Regards, Ryan Aguinaldo General Manager

"Fantastic value in the heart of Old Town San Diego"

4
10/04/2017

Loved this centrally located, CLEAN and unbelievably quaint hotel (given its sheer number of rooms) in San Diego. Our reservation included a complimentary breakfast buffet every day (an incredible value for a family!). Every other morning, I'd run in the Mission Hills neighborhood perched above Old Town, replete with Spanish revival and Craftsman homes. We were within a 20-minute drive of all our destinations (La Jolla, San Diego Zoo, Sea World, Balboa Park, etc.).

Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
Great review! Thanks for mentioning the cleanliness of the hotel, beautiful Historic architecture and our proximity to all of San Diego's best things to do. We're in the middle of everything yet you feel you're in a charming Hacienda-style oasis! It's nice to hear you enjoyed dining at our restaurant The Old Town Tequila Factory. For those planning travel, we have a great Mexican restaurant at the top of our hotel that offers indoor and patio seating with panoramic views of the area. We hope you return soon! Regards, Ryan Aguinaldo General Manager

"Perfect Location"

5
26/11/2016

Absolutely fabulous - price, staff, amenities, location, room. Out the door is Old Town, great views from private balconies. We can't say enough about this hotel and our experience. Love the fact the the entire property is non smoking.

"Really good"

4
26/11/2016

Excellent location, nice hotel, breakfast not too good lack quality. Pillows were not too comfortable. Bed was comfortable. Easy access, good value overall. Will stay again at this hotel. The front staff needs to be friendliest, and don't wait until you have four people in line to help.

"Best Western Hacienda Hotel San Diego"

5
23/11/2016

Grate hotel to stay. The layout of the hotel was confusing at first, I guess it is because of its location on the hill side, but I got use to it in no time. I really like the restaurant and their service, the food was excellent. I don't like when the bed sheet is tightly tucked under the matrass so I pulled out the sheet. The room service got the message and leave my sheet un-tucked. I was very happy.

Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
Thank you for sharing the ways we got it right! I'm glad to know the Old Town Tequila Factory was a highlight, and we'll pass your regards to them. One of the benefits of staying here is rooftop dining with one of the best views in the city. Next, I appreciate you mentioning that our housekeeping staff was attentive to your needs. We'll pass that along. I hope we've inspired you to return. Until then - safe travels!

"Beautiful exterior, poor interior"

2
22/11/2016

We booked two rooms for a family getaway. We called to ensure a late check in. No problem when we got there. They placed us in rooms far up the hill and away from the rest of the property. There was no parking available so we had to park downhill and carry our luggage up the long, steep hill. The rooms were small and dark. One had a sink that would not drain. The other had a light that was out, a tub that wouldn't drain, and a TV with a bad connection. The beds were hard as a rock and the rooms were not very clean. We asked to be moved the next day and we're placed in more updated rooms that were closer to parking. The beds were more comfortable and the rooms were cleaner. On the down side, the sound of the freeway and the airport were very loud. The exterior of this hotel is beautiful and it's in a great location right next to Old Town San Diego, but we will not likely return. There are better hotels for the same price in downtown. We will take the trolley from there.

Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay. While glad we moved you to more satisfactory rooms, it sounds like that wasn't enough to win your loyalty. When you checked-in you should have received a map which gives parking and elevator information All rooms are accessible via elevator and I apologize if this wasn't made clear to you. I'm looking into this further. In the meantime, I sincerely hope you will give us another opportunity to show you a higher level of hospitality. Our guests choose us because they know that our hotel is cozy and well situated with an eager to please staff. Plus, staying in Old Town is quieter than downtown. If I can help, please don't hesitate to reach out to me through the front desk. Enjoy the season! Regards, Ryan

"Our visit was wonderful"

5
22/11/2016

My wife and I recently stayed here for a what was going to be one night we got to the hotel at about 10am on a Saturday and the lady at the front desk(itati I think was her name) checked us in she was wonderful was very happy very customer service oriented made us feel welcome. She had a room for us which was odd for a Saturday but thank God we got one so fast the room was spacious very clean the beds were very comfortable the bathroom was very very clean. The next day we were packing up to leave and because( itati front desk lady) was so nice and made us feel so at home we decided to stay another night.

"Quaint, Lovely Hotel - right at the edge of OldTown."

4
19/11/2016

Great old Mexican feel to grounds and rooms. Multiple levels can be daunting for walking around and uneven pavement in areas. We had no problems ourselves, and could use the exercise. The Restaurant, Tequila Factory is not part of the Hotel and is detached with a couple of homes between the hotel and the restaurant, which was very nice and reasonable. Hotel has views if you ask for them. You can watch the planes in the distance and the freeway behind the old town itself. We were in town for a Charger game, but will come back for just hanging out in Old Town next time. We were here in November and it was sold out. So make reservations sooner than later. Older hotel.

Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for the recommendation. I'm glad to hear you appreciated our Vintage California architecture and enjoyed the Old Town Tequila Factory. There are elevators all the way to the restaurant level of you prefer to avoid stairs! Come and visit again soon! Look for our great winter specials. Best, Ryan

"Hacienda in Old Town"

5
18/11/2016

Beautiful hotel, in a really convenient location- just park your car and walk in Old Town. The hotel is large, with lots of courtyards and in our opinion larger than average rooms. In building 3 our room opened to a lovely common area with tables, umbrellas and waterfalls. Water is provided, and extras available at reception.You will also be given complimentary drinks coupons for the bar in the restaurant- try the great chips and salsa. But the highlight of our two day stay was Ming on the front desk - she looked after us in an incredible way - ask for her when you check in - she will assist you in every way she can. Tip - if you have AAA or AARP you will get a discount on parking and breakfast.

"BW Hacienda going downhill"

3
18/11/2016

The room that we were given had very uneven heating and cooling. Some of the lamps had burnt out bulbs and the bathtub had a huge gouge taken out of it. The only other bad thing to report were the horrid breakfasts. A huge crowd of people had gathered and there was no food. No coffee either. They had us sitting outside to host a conference in the main dining room. When we did get eggs and other 'hot' items, it was all cold. After two days of that mess, I ate at Denny's instead. In May it was fine--now it's terrible!

Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
Thank you for sharing your experience. It sounds like there were a few things out of order which clearly dampened your stay overall. My apologies as it does sound like your room was not properly readied for arrival. Had we been made aware, we happily would have sent someone to remedy the issues or offered an alternate room. I have noted your comments to discuss with the perspective departments. I will also pass along your constructive criticism to our restaurant manager. We normally receive great feedback about the breakfast, so your feedback is disappointing. We want to make sure the breakfast options are hot and plentiful at all times and I can assure you this will be remedied for future visits. We look forward to welcoming you again. Please don't hesitate to reach out to me if I can be of further assistance. Best, Ryan

"I Love Old Town San Diego"

5
14/11/2016

The Hacienda is a large, sprawling hotel, with a great Mexican Restaurant called The Tequila Factory, with buffet breakfast and lunch as well as regular menu. And a full menu for dinner. I've stayed here every time I go to San Diego and I'm never disappointed. Need a shuttle to the airport? A trolley to all the San Diego area, including Coronado Island, downtown, and Balboa Park with its many museums? Comfortable rooms, patios, pool, everything you need for a great vacation.

"Wonderful staff!"

4
14/11/2016

We traveled from Oahu with a tour group to see the UH play the San Diego Aztecs an the Tennessee Titans play the SD Chargers. The tour company made a good choice in selecting this hotel. It is located in a touristy section of the city (Old Town) so there were lots of shops, historical attractions, and restaurants within walking distance. A Catholic church is about 150 yards away. The hotel staff was very, very accommodating and cheerful. The cooks at their restaurant, the Tequila Factory, prepare delicious meals. The only drawback is that the layout of the hotel is somewhat inconvenient for people in wheelchairs. The hotel is built into the hillside and there are multiple buildings (nine, I think.) There are lots of elevators but due to the layout of the hotel and our room assignment, we had to use three different elevators to push my Dad to the breakfast room. I highly recommend this hotel for the able bodied.

"Nice, unique place"

5
14/11/2016

Such unique grounds spread out over several levels and well kept. Rooms have a nice old town touch to them. We always stay here when in town. There may be nicer/newer hotels in downtown SD, but you can get better deals here at the Hacienda. Even at check in, staff was helpful in moving us to a better room location we preferred

"Halloween fun"

5
12/11/2016

The Hacienda Old Town hotel was a great place to stay on Halloween night. We were right in the middle of the festivities and enjoyed being there immensely. I was in San Diego to attend a seminar and we stayed two nights at this hotel. The whole experience was a positive one.

"Great location"

4
11/11/2016

This was an excellent hotel to stay in when visiting the Old Town. In the heart of the town with good access throughout so that there is not a long walk to the lobby. Only downside, the bathroom could do with a bit of a facelift but it was very clean.

"super quaint"

4
10/11/2016

an awesome view of old town, walking distance to everything i wanted to see very confusing to find the room on the first try its like the hotel was a bunch of different buildings combined, pay the rate that is quoted, but soo many other things add up the taxes, the parking at the hotel, etc. so the rate is not what you think it is a buffet breakfast is also included , that was very nice, sitting in the restaaurant overlooking the bay while having breakfast we got a room with a balcony over the pool, awesome to sit out on the balcony some rooms dont have the balcony that is private, i would recommend requesting a room with a private balcony. beds super comfy :)

"Best hotel in Old Town San Diego"

5
02/11/2016

I checked online and was given a quote, then I called the hotel directly and was offered a better rate. I have stayed here numerous times and this was the best stay I've experienced. Check-in was a breeze, the room was better(larger) than I remembered and we were given complimentary tickets for drinks, and breakfast. We didn't use the tickets for drinks(too tired after shopping all day) but we did have their breakfast. Full-on menu. I would recommend this hotel for the best value for your money.

"Located in the historic center of San Dieg and California"

4
01/11/2016

Old historic hacienda style hotel with gorgeous court yards decorated with large pots, flowering plants and water features. Very romantic for events, get a ways or family vacations. Nice pool and Jacuzzi. Rooms are larger because it's an older hotel. Very comfortable. Very nice hotel staff greet you with a smile. It is on a hill, yet 1/2 block from the main street in Old Town San Diego, where California history was made. You'll walk past sites that housed the first printing press and newspaper, one of the oldest active Catholic Churches, lots of wonderful Mexican restaurants, shops containing pottery, gifts, t shirts, . Visit the Bazaar Del Mundo with unique gourmet shops, toy stores and restaurants. All are with in 2 blocks for this wonderful hotel. Take the Old Town Trolley to see more local sights.

"Super nice and convenient "

5
01/11/2016

We booked this hotel mostly because it is situated in Old Town and we were here for the Day of the Dead festival. The staff was very helpful and friendly. Our rooms were clean, comfortable and had a fantastic view of the city. Marvelous sunsets and dazzling night lights from our balcony. The on site restaurant has good mexican food. The morning brunch buffet had a great variety of yummy foods to choose from, including an omellete station and fresh handmade tortillas. Champagne and mexican hot chocolate too. Easy access to the freeway and all the sights San Diego has to offer. I saved two hundred dollars booking through Trip advisor compared to my sister using a different site. Don't forget to enjoy the outdoor pool and soak in the Jacuzzi after a day of sight seeing.

"One night stay in Old town"

3
01/11/2016

I've stayed at the Hacienda Best Western twice now. The location in Old Town is fantastic. The hotel itself is fine. It's a quaint experience. It seems clean, but it's rather old and could use some room updates. The restaurant attached is good, and the rooms come with a drink coupon, so that's a plus! You have to walk and climb a lot of stairs to get to your room here, so make sure you are up for that.

"Awesome hotel!"

5
31/10/2016

Best Western Old Town was amazing! It's a really beautiful building, and our room was spacious and clean. The welcome drink was an added bonus! It's in a great location, walking distance to so much. I will definitely stay here again next time we're in San Diego.

"Great Location in Old Town San Diego"

4
31/10/2016

If you are planning to visit San Diego and would like a great hotel right in the middle of OLD TOWN this is the one. This is a very clean, friendly and is well kept up with plenty of parking [included with room]. It has a pool and spa in case you want to relax in the afternoon after a full day of shopping and visiting the many attractions San Diego has to offer. Our one-bed room was spacious with cable TV, phone, couch and small table. Free internet in all the rooms. Plus they have a laundry room with washer/dryer for the larger families staying a few days. There are plenty of restaurants close by but no need to walk, they have a wonderful Mexican Restaurant on site [5th floor] and we ate there both nights. I admit it did help that we were given two free drink coupons upon arrival. When choosing a hotel, consider this kid-friendly location to spend some wonderful sunny days is San Diego.

"In the Heart of Old Town San Diego"

4
24/10/2016

Nice location if you want to be in Old Town SD. Rooms were clean but a lot of noise from off site activities, freeway and airport. The Tequila Factory has above average food and the bar serves good drinks. Overall it was a good experience.

"Nice hotel in the heart of Old Town"

3
24/10/2016

The hotel staff were very friendly and attentive. The rooms were clean. We got upgraded to a King size suite. But it was a dark room and very loud. But for what we paid, we cannot complain. Free drink tickets (we did not use) and the parking was a bit hard to get into and out of. The spaces were very narrow. With the cost of the hotel it was $10.00 to park

"We just love this place!!!!"

5
24/10/2016

We have been coming to the Best Western Hacienda Hotel in San Diego for more than 20 years. It's like our second home and everyone there treats us as if we are family! We especially love Room 300 for its size and accessibility to the parking garage and elevator.

"Old town visit"

3
17/10/2016

The location and appearance of this Hotel decided us on our booking. The rooms were clean, comfortable and quiet. Old town was a treat to browse around and it was an easy walk to catch the Trolley to all the main tourist stops around San Diego. As we were travelling with other family members having them stay in a separate building that required climbing stairs and finding your way around different sections was a nuisance but it was not possible to have us accommodated close together.

"Anniversary getaway"

3
17/10/2016

The fact that this hotel is located in Old Town is appropriate. The hotel, in general is old and run down. Time to spend some money and update. The architecture of the building fits in with the neighborhood, but once you start looking around, you can see where things just have not been kept up as needed. I dont have enough space to go into details, but read the reviews and you will get a good idea of the problems this property has. I will mention a couple of items that stood out. There are lots of stairs. Beware. You will lug your bags up stairs, and walk a long distance to get to your room. My room had lumpy, worn out carpeting that is well past its prime. Furnishings are just old. Front desk checked us in and when we walked in the room, the beds were not made, nor were there any bath linens in the room. Housekeeping was a issue. One the other hand the wifi worked well and hotel security quickly took care of a noisy neighbor at 2am. I cannot recommend this hotel until they do a major renovation to the property. Many other options in the same area for same or less money. PS. Dont nickle and dime me on parking and resort fees. I am paying for a room, that should entitle me to free parking, and a resort fee should apply to a resort property, not a wore out 2/3 star property. Just charge me for the room and I will decide if I want to stay or not.

"Awesome hotel and staff!"

5
17/10/2016

My wife and I went there for our 33rd anniversary. We were treated like royalty! Best hospitality I've encountered in a hotel. The area was amazing, with shops and restaurants less than a block away. The rooms were spacious and very comfortable. The onsite restaurant and bar were top-notch.

"Had a great stay"

4
15/10/2016

Booked this hotel for a football weekend. Unfortunately my team lost. Had a great experience. The front desk staff at check in were friendly and answered all our questions. It is walking distance from Old Town and all that it has to offer. Parking is extra but it is a garage and seemed to have plenty of spaces. I believe it has a lot used for oversized vehicles as the garage may not fit bug trucks. The rooms were spacious and well maintained. The bed was comfortable and our A/C worked well. There are a lot of stairs and elevators are available. We were on the 3rd level and it had tables and chairs throughout the courtyard on our floor, very nice. We will definitely bring friends here. It runs about $120-200 but I think it's worth it. It is walking distance to the train station if you choose to take it to the stadium definite plus.

"Excellent hotel"

5
14/10/2016

The service and amenities at this hotel are excellent! The rooms are clean and the beds are comfortable. The food and drinks in the restaurant are a plus. The hotel is located in a very desirable location, close to my business and to Old Town San Diego.

"Early October"

4
13/10/2016

We are always torn between beaches or Old Town. Love the Hacienda for the ambiance and location in spite of the walking and climbing. Parking has been an issue in the past hwr, was not an issue this visit, Perhaps because we chose week days and later in the season. We have stayed many times over the years and the stay has been consistently good.

"Poor housekeeping service"

2
11/10/2016

Our room was clean at check-in, but housekeeping didn't even show up the 2nd day, even after I called the front desk. They didn't replace the water bottles, the in-room coffee & sugar, and the dresser drawers even had the previous guests underwear left in the drawer. Lastly, there were garbage items from previous guests under the bed duvet, which should have been easily seen if housekeeping lifted up the duvet when vacuuming. Clearly the room cleanliness issue is a problem

"Nice Area - Average Hotel"

3
11/10/2016

My wife and I spent 4 nights at this hotel. The check in process was very slow plus our room was not available until nearly 4 PM. We found the room to be clean though a bit dated. This main issue is that this hotel is laid out over a really large area and it is not all hard to get lost in the disjointed way things are located. We had to take 3 separate elevators just to get to the floor that our room was on. We were able to get a complimentary ride to the airport from the hotel. All in all it was ok but we would probably try a different hotel next time (in the same area).

"Bad manager on duty"

4
10/10/2016

Hotel is awsome ammenties great close to everything Manager should be fired Hotel was over booked and they tried to get me to take a room that was not what i reserved finally I stood my ground and get a room with 2 beds I feel sorry for the guys that had to be bumped due to their "overbooking"

"Very pretty and perfectly situated"

5
09/10/2016

One of the best I've been too. Lovely decor and gardens . Great staff and although they coudn't find our reservation at first , made us feel very secure and gave us nice gifts to compensate, free parking etc, Would go back for sure... Great view and not too noisy, lovely pool although would be small,if all the rooms we're occupied... Great visit to old town , quaint , touristy....cute

"Great Location"

5
08/10/2016

Great hotel for vacation and family fun. The quality and service of the hotel staff was outstanding. The location is right in Old Town making it easy access to shops and restaurants. Highly recommend.

"Great hotel in Old Town San Diego"

5
08/10/2016

Picturesque hotel, good location, easy to walk to many shops and restaurants. WIFI good, awesome breakfast. Friendly staff. Complimentary drink upon check in at the Tequila Factory (rooftop restaurant). Meal at Tequila Factory was very good. Free shuttle to airport and other points of interest. No need for a car. No complaints. Would definitely stay here again!

"One of my favorite hotels in San Diego"

5
07/10/2016

A treasure in Old Town San Diego, a charming hotel with a wonderful staff, a great restaurant, excellent margaritas, and walking distance to the trolly and some of the best Mexican restaurants in the U.S. All this and costs much less than the fancy downtown hotels.

"Best in Old Town San Diego"

5
07/10/2016

The greatest place to stay. All San Diego comes here for the food in Old Town. Many attractions are just minutes away. The zoo, Balboa Park and all its attractions, the Mormon Battalion building, the Mission San Diego. The air port is near by, a very short trip. You can take a trolley ride from Old Down all around the city

"Anniversary weekend"

4
05/10/2016

Nice rooms, excellent restaurant and Tequila bar. We wanted to go Ruth's Chris steak house for our 24th anniversary and were waiting for a cab for the 3 mile ride when the hotel offered to take us there. NICE! They offer shuttle service within 5 miles, When we were ready to back to the hotel they were there in a flash to pick us up

"Hotel Stay Review"

4
05/10/2016

As usual we enjoyed our stay in Old Town San Diego. We love the Best Western Hacienda and always stay there when we visit Old Town. The stay was fine however I am a little concerned that the plumbing may be being neglected a bit. The bath/shower plumbing mostly. The bath faucet is not attached properly (not up against the tile). I had to hold the bath faucet with one hand while I pulled on the lever to switch it to the shower. This is in room 103. Also the pocket door to the restroom is a bit tough to open for us older folks. We will continue to visit Best Western Hacienda and we are hoping this issue is not due to neglect.

"Loved the Hacienda"

4
04/10/2016

I stayed here after a Charger's home game. The price was a bit expensive for a one night stay, but this hotel is beautiful. I forgot I was in San Diego as the expansive grounds reminded me of a resort in Mexico. The rooms have been updated a bit and the beds are very comfortable. Pillows are a bit hard. The staff was warm, welcoming and very helpful. The parking seems to be a bit limited as does access to the main parking garage. I will definitely be back!

"Girl's Weekend"

5
04/10/2016

Very well-located hotel in Old Town San Diego. A short Uber or Lyft ride to downtown, gaslamp, seaport village. Easy to walk to the restaurants and bars in Old Town. Conveniently located by the Trolley. Great place.

"Great area and hotel"

5
30/09/2016

This great Mexican style hotel is perfect for business and pleasure. Great staff, extremely courtesy, excellent amenities along with a fantastic restaurant and bar . The entire staff goes way out of their way to accommodate and pamper you.

"Wedding"

5
29/09/2016

The wedding reception was great service with food and bar and cleaning staff at the reception, would go again, fantastic that they let us check in early I was traveling with my two kids and my 82 year old mother that uses a rolling walker they put us on the same floor as the reception and we only have to travel maybe 400 yards to our room. Thanks

"Relaxing San Diego Getaway"

4
26/09/2016

We were in town for a Marine Corps Reunion and the group stayed at this hotel. The location was perfect! It was minutes from the airport and the Marine Corp Recruit Depot. Lots of restaurants and shops within walking distance. The hotel is spread out with many areas to sit, relax and just enjoy the beautiful southern California weather. The front desk staff was very friendly and accommodating. Initially, we were placed in a room with a beautiful view and balcony. Unfortunately, our room did not have elevator access and I had recently broken my ankle. My husband asked the front desk if we could move to a room close to an elevator and they quickly accommodated. Our only issues: The room was a little outdated and the beds were not the softest but we didn't spend a lot of time in the room anyway. We would definitely stay again.

"Great location for Old Town"

4
26/09/2016

This is our go to place in Old Town. After a few Margaritas at any of the restaurants it is a short walk back to your room. It is also located near the Red Car Trolley station that can get you to downtown or the East County. The hotel is on a hill with several different building connected by plazas. The rooms are nice and clean. Building 600 is the furthest up the hill. While it does have it's own parking area it is still a hike to get to it even with elevators if you are walking to the Old Town restaurants. WiFi at the three hot spots is okay but can be slow in some of the rooms. The pool and hot tub were clean and nice.

"Lower level Loud"

3
20/09/2016

Try to get and upper level room. lower level rooms backing restaurants (Fred's) was noisy with deliveries, garbage trucks, employees, etc. unless you care not to sleep. hotel staff, pool, sitting areas and access to old town are awesome.

"Trip to San Diego"

5
20/09/2016

I've taken a lot of business trips, and this was the most relaxing. There were lots of outdoor spaces where I could sit and do work. The staff was excellent. The restaurant on site had great Mexican food (including chilaquiles with breakfast!). It's conveniently located.

"Looking for character and comfort? This is the place."

5
16/09/2016

A simply magnificent hotel. It is a labyrinth over 5 acres but it works in a charming, relaxed way. G & I loved it and have already booked return stays. It is in the heart of Old Town, San DIego - a wonderful, magical area filled with...well go there and see for yourself. There is a welcome and surprising depth to this hotel and area - take the time to walk and investigate. Everyone has a story they are more than willing to share.

"Best Western Plus Hacienda Hotel Old Town, San Diego"

4
16/09/2016

Nice place to stay in San Diego. Old Town has gotten quite "touristy" (bad food, lots of junk shops), but is still a fun place to visit. We had a nice room. Clean, comfortable and well furnished. Parking in the garage is tight, but plentiful (which is more than can be said for the rest of old town). BW has an on property restaurant which is as good as any of the others in Old Town. I love sitting out on the patio and soaking up the San Diego weather. There is a feeling of luxury associated with the property.

"Great Location in Old Town"

4
14/09/2016

Cool hotel/resort in Old Town, close to everything. The hotel has many buildings, and extends up a hilly street. We were at top level, with a great view of Old Town and ocean. Tequila Factory restaurant on site--great food, drinks, and view of the city! Highly recommended!

"Great location"

4
14/09/2016

Came to watch a Chargers game. Picked this best western since it was located near the trolley and I liked that it was in old town. Staff was friendly,Check in went smoothly. The room was in the 300 area. It was pretty clean except for the air vent in the bathroom and the bottom shutter of the door was a little broken but not very noticeable. I would stay here again next time I come in for a visit.

"Strange hotel"

3
13/09/2016

Multiple buildings on a hill all connected by various walkways. Rooms are slightly older and the first one we got was not good at all. The carpet was not damp but actually soaking wet. So much so that when we stepped off it onto the ceramic tiles, my colleague actually slipped. They must have just steam cleaned it, but it should not have been open to guests yet. Anyway, they made good buy giving a free breakfast for two and waiving the parking fee. Yes...note! You are in the city and close to the airport so parking is $16 per day and breakfast is not included. Location is good if you want to walk to the old town and eat a good variety of Mexican restaurants and see novelty type shops.

"Wonderful Location and Amenities"

4
13/09/2016

My wife and try and make the best of our trips a little business and a whole lot of pleasure. That is what we had during our recent stay. We parked on Saturday evening and did not see our vehicle until checkout on Monday. Sunday brunch was excellent and for the first time we felt like we got our moneys worth while watching football. Monday morning the complimentary continental breakfast was not the normal continental breakfast it was full coarse. So we definitely enjoyed our stay.

"Friendly service, but dated hotel"

3
10/09/2016

I stayed at this hotel on a business trip based on recommendations of other co-workers. I am not a fan of Best Western hotels, and my stay at the Hacienda confirmed why. Check-in was chaotic, as there were several guests at the front desk waiting to check in and only one clerk to assist. Another clerk was milling around not doing anything. I stayed in Building 6 and the room was dark and musty-smelling and I had to open the windows to air it out. There was hair in one of the bathroom sinks, and the other sink had a wobbly faucet that was coming out of the sink itself. I did not have any hot water for a shower the first night I stayed, but then I had hot water the second day. Cold showers after a cross-country trip are not fun. Internet access is problematic, and I couldn't connect, despite multiple attempts. I called the front desk to let them know about the water and internet issues, and they said they would send a maintenance person up, but no one ever showed up. The buffet breakfast was sub-standard, as it was only eggs, sausage, toast, cereal, waffles, juice, with limited healthy options and no fruit at all. On a different note, the room was quiet and the free dinner coupons were a nice touch. The dinner options in the restaurant are very good, a far cry better than the breakfast options. Hotel does have a free shuttle to/from the airport, and it's a quick 15-minute ride. Staff also made a taxi reservation for my co-workers and I due to an early morning flight when the shuttle does not run, and the taxi was waiting for us when we were checking out. Staff, with the exception of the check-in staff, were all very friendly and tried to be as helpful as possible, but given the condition of the hotel and the problems I encountered with the room itself and internet, I would not recommend the Hacienda. There are better options in the Old Town neighborhood.

"Colonial Style very well located"

3
09/09/2016

Like the fact that we did arrived at 9:30 am and they did check-in us at that time. That was awesome. We were very tired after a very long trip to get there. Very helpful and friendly staff . I was surprised that the breakfast wasn't included and the room need to be updated.

"Colonial Style in the Middle of Old Town."

4
08/09/2016

Charming colonial hotel within walking distance of many restaurants, shopping and other points of interest. The front desk person was nice and took her time explaining parking and other amenities. We booked a room for four and were happy to get queen beds and a sofa/twin bed. The view from our building was lovely.

"Fabulous"

5
06/09/2016

We always stay here when we are in San Diego. It's the best for staff, location and comfort. The hotel is unique and beautiful. We love the fact that it is so close to everything we want to do in San Diego. Old Town is one of our favorite spots.

"Amazing Views"

4
04/09/2016

This is a really unique large hotel complex with many tiers and levels and great views. We could walk right off the complex into Old Town so were only minutes away from the atmosphere and restaurants.

"Great place to experience Old Town San Diego!"

5
04/09/2016

If you want a romantic get away with your significant other, this is by far the place! The hotel is very comforting and welcoming with the theme of Mexico and the staff is very friendly and nice. Make sure to check out the many shops in Old Town San Diego before you leave this incredible hotel. The only thing I would suggest for this hotel is better beds. They have really hard beds. Would recommend getting a room with thicker mattress.

"Great Hotel near Historic Old Town"

4
31/08/2016

I've stayed at the Hacienda half a dozen times. Each time the room has been clean, staff friendly and helpful, and I love the food at the restaurant. I've always been able to use the El Presidente special which includes breakfast buffet, dinner and 2 drink tickets. It's located right in the heart of Old Town so it's perfect for visiting the area. It is a very large campus, so getting around can be a chore, but it's also very beautiful and worth exploring.

"He and reasonable"

3
30/08/2016

Haven't been here in a long time. Glad we came back. Rooms good size, beds fine. We stayed in the 800 building which was fine. A/C fairly quiet. Room did face the side street, not noisy,but the street was blocked off for repairs so came say it is always quiet. Last time we were here there was a problem with parking. Not this time (it was just past the major summer season). We were give a coupon for welcome drink and some for buffet breakfast at the attached restaurant,both were good. Will be coming back.

"Old Town San Diego"

4
30/08/2016

This is a very nice hotel we stay at for an annual trip. Walking distance to all of Old Town. Easy trolly access. Only thing is there are lots of stairs at this hotel other than that it is a great place to stay.

"Enjoyed my stay"

4
30/08/2016

This hotel was surprisingly nice! I enjoyed the maze like set up because of the views and the setting. I also loved that they gave me two free drink tickets and a free breakfast buffet upon my arrival. The only negative was that the bed was not very comfortable, however, I would stay here again.

"Love the location"

4
30/08/2016

We love staying in Old Town. Convenient walking distance to the many restaurants and bars. The trolley is also close by for traveling downtown or to games. The hotel itself is very comfortable and offers great views from most rooms.

"A big plus a big minus"

3
29/08/2016

You cannot beat the location because it's it's in the heart of Old Town. You're several blocks from the trolleys which San Diegans use for transportation. We were in building 600 which is in the very far corner. A very long walk from the lobby. My company paid for this room and it was obvious they tried to save money. Room was worn, beds were so so, light fixtures were very old and Internet was spotty. If I were to come on my own I would gotten a nicer room (I believe they had some but this booking was out of my hands). Gym was a joke and they were better off not even having one. Again not all bad but it wasn't all good either.

"Great location that is starting to show its age at the edges"

4
28/08/2016

Just came back from staying there for two nights. My room was great, but you could tell it is a little worn. The furniture is showing its age and the flat screen TVs look old. The advantage of staying here is really the location. You are right in the heart of Old Town. Tons of restaurants plus the hotel gives you a comp breakfast and supper plus a lot of free drink coupons. The staff at this hotel is super friendly. Everyone I encountered was so nice. They really make it so that you want to come back. I am not a big Best Western fan. I prefer Hilton or Marriott, but when it comes to San Diego, this place will get my business because their staff is first rate.

"Not so happy stay"

2
28/08/2016

Check in very delayed because room not cleaned. Room cleaning service always very late, one day not able to be cleaned. Wi-fi spotty at best. Had stayed there before and went back because we were happy with stay. This time- not so much.

"Best Western Hacienda"

3
28/08/2016

It's fair. This hotel used to be excellent but seems to have gone downhill with new owners in the last couple years. Was once one of my favorites (have spent 200+ days there for work, but the food and bar attributes have declined significantly.

"ONE OF MY ALL-TIME FAVORITE HOTELS"

5
27/08/2016

I've stayed at Best Western Hacienda in Old Town San Diego dozens of times over the past 20+ years. It remains one of my favorites. Such a beautiful location, and the hotel is consistently clean and comfortable. The rooms are nicely decorated in a South-Western theme, the views are amazing, and the staff members are all friendly and professional. The location is perfect, situated in its "own little world", yet close to everything in San Diego.

"Good value and location "

4
25/08/2016

Easy access to Old Town, Heritage Park and trolley for going downtown Rooms are very large. Some open to courtyard with possibly sounds from other patrons. Some have big views. Restaurant onsite, old tequila factory, is very good with large portions.

"Our htel experience"

3
25/08/2016

Clean but outdated. Was in a good location for visiting Old Town. Internet did not work. Staff was excellent and very helpful. The shuttle was clean and always on time. The bathrooms very old but clean. This hotel was okay overall but could use some major renovations.

"Lovely hotel"

5
24/08/2016

We loved this hotel and it was our favorite hotel of our USA trip. The rooms are massive and have 2 queen beds which was perfect for our family of 4. The old city in San Diego is just beautiful and had a lovely feel about it. The restaurant on site was big and you could sit outside with lovely views. Our stay included breakfast which was great and we also got a welcome drink there. There is a pool and hot tub on site which was nice to use after a busy day of sightseeing. We would definitely stay her again.

"Fantastic"

5
24/08/2016

Beautiful hotel. Staff was always helpful. Great restaurant right on the property. Rooms are spacious and clean. Highly recommend to anyone in the area. One block from the main street of Old Town that is loaded with restaurants, bars, and shops. They also have a free airport shuttle.

"Loud, dirty and crowded!"

2
23/08/2016

We stayed here for my cousin's wedding which was in Old Town. We wanted to stay within walking distance of the wedding and needed a pool for our kids. This was the highest ranking hotel that met those requirements. In all fairness, I've not stayed at a Best Western before, so I didn't know what to expect - but the mixed traveler reviews had me concerned. I should have listened to my gut and stayed elsewhere! We checked in around 2:30pm and were told our room was not yet ready but the cleaning lady was in there and would be done in a few minutes. After waiting about 30 minutes we were told the room was ready and given our key with directions on where to park. Parking in the lot is confusing and difficult to find a spot, we were told to park on a particular level but there were no spots available on that level, so we parked a few floors up. After unloading all of our kids and bags (no bell staff available to help) we proceeded on a 15 minute tour of the hotel before finally finding our room - it was a maze of confusion! When we arrived at our room the maid was still inside cleaning - not a problem for us as we were just dropping our bags and heading straight to the pool. BUT, a big problem for her! She absolutely refused to let us in the room to drop our bags until she was finished cleaning despite the fact we clearly had been checked into the room and had room keys. I insisted she call the front desk because after 15 minutes dragging our bags and kids all around the property trying to find our room I was not about to drag it all back to our car just to wait for her to finish cleaning. She huffily agreed to let us drop our bags. When we finally returned to the room it was still dirty - hairs in the sink, crumbs on the floor, a foul smell in the room. We booked the "Presidential Suite" which had a separate bedroom and living room with a large patio. What they failed to mention is that this room is located immediately next to the common gathering area in the hotel where the bbq is located. The entire area was occupied by a minimum of 50-75 people from the moment we arrived until the moment we went to sleep (and again the next morning!). They essentially turned the area into a tailgate party, with pop up tents, tables, chairs, music, food. Great fun for them, not so much for us sleeping in the room with two children and a party going on 24/7. We had to squeeze through them (waiting for them to finish conversations, move their bags as we politely asked to get through to access our room) every time we wanted to get into or out of our room. The pool was a huge disappointment. No more than 12 lounge chairs and two tables with chairs - all occupied at 3:15. No clean towels, no ice or water, no pool restroom (wonder where all those kids decided to pee?) and no pool service for food or drinks. I never saw a single employee at or around the pool in the 2 hours we were there. Maybe this is standard protocol for a BW Plus, but at about $450 a night I expected more, and clean towels at a minimum. Bottom line, at the price we paid there were many better options nearby. Yes, we would have had to drive (or take an uber) but it would have been worth it to at least enjoy our vacation.

"Good stay expect for food"

4
21/08/2016

This is a great hotel in the heart of Old Town that we have stayed at for the last five years. I had a major issue with how the dealt with their complimentary breakfast buffet this year. In the past you could sit anywhere in the restaurant and the buffet was located in the main room. Now, the regular buffet is off tot the side next to the bar on folding tables, the choices are limited and the presentation is sloppy at best. It also ends at 9am on weekends. They do this because they now have a "pay" buffet, which is loctaed in the main room, and those customers can sit anywhere in the restaurant.

"Beautiful setting & Outdoor Patios"

4
20/08/2016

Good value. Patio and outdoor/pool areas were delightful. Was also great to be able to walk down the block and be right in the heart of Old Town. Nice staff. Rooms are basic, but served our family of five quite well. Would definitely stay again.

"You can't beat the location, but"

3
18/08/2016

What you probably care about most: the room and the bed. The rooms were awkward. There were two random doors in the middle of the hallway and found out that this was not a closet and was our neighbors room when they tried opening the doors multiple times. The walls were paper thin and could hear our neighbor's conversations and television. The room itself was tiny with just enough walking room on either side of the bed. The bedroom door would not close because of the bedside table being crammed in. The bedside table had too much stuff on it for us to charge our phones. The bed was nice, but the pillows were terrible. Very lumpy and uncomfortable. The sheets were your typical hotel sheets. A little stiff and scratchy but not horrible that you can't sleep. We were steps away from the Whaley House (as in 300 feet maximum). This also means steps away from Old Town with a unique culture and amazing restaurants. It was busy on the weekend, but died down Sunday night and was tolerable on Monday and Tuesday. The hotel was very beautiful, but reminded me of a maze trying to find the restaurant on site (Tequila Factory). Parking was not ideal, especially when checking in to the hotel. The front desk was kind and gave us a map to our room as well as complimentary drinks. With all of that being said, I would stay here again if they had a discount or if I had points to redeem. I would not stay here again for the price I paid.

"A Different Stay"

3
17/08/2016

The room is bigger compared to other Best Western Plus I have stayed. There was only one soap available for bath and hand-wash. Wifi did not work for any Apple devices. There were also train noisy during night time. There are meals available with the associated restaurant, Old Town Tequila Factory, which we did not have good experience. The dinner was good and the night staff, Jose was nice. The next day we went for breakfast buffet (not free), the waitress assigned to the area never shown up and the front desk staff had to trace her down so we could pay. It was the only time she showed up and she had to wait until you sign the payment, What a surprise!

"It Was Delightful"

5
16/08/2016

Great one night stay. We were right in the middle of Old Town and I appreciated that. Not too close to the highway, and right off the main street so getting to restaurants was easy. They have a restaurant on premises (Tequila), but from our room, it was far! The restaurant is nice, though, and the breakfast is good. Hot breakdast buffet, no small continental. This hotel is bigger than you'd think. If you stay near the front, you really have no idea. Since we were there for one night only, we had no use for the pool, but if we did, we'd have to walk a bit. Parking is pretty easy, but on a weekend evening it is a bit harder to get a spot. Still, we got one. The staff was super nice. Because we were there for a really unique and special occasion, they validated our parking as a nice gift. Hey, that meant a lot to me! The room was clean, a bit of old-Spanish style. And I loved the lobby. Yes, I'd stay here again.

"Nice Hotel If You Don't Mind Smokers"

4
14/08/2016

Beautiful hotel situated in tiers on a hill overlooking San Diego. Clean rooms, pool, workout facilities and the Tequila Factory Restaurant. Even though there are nonsmoking rooms, this property is very smoking liberal. If you don't like the smell of cigarettes or cigars wafting its way through the common areas, this hotel probably won't be for you.

"Great Location but depends on which room"

4
13/08/2016

We really loved this hotel, but had to change rooms. Originally I had booked a "King Suite" for myself and my daughter and son-in-law. I was thinking I would sleep on the sofabed in the living room and my kids would have the bedroom---WRONG. That sofa bed is NOT comfortable for an adult. In addition, the bathroom is very small. The next day I changed rooms to a double-queen room. MUCH BETTER. Even though we were all in the same room, there was plenty of room for all of us. The bathroom is large AND it has two sinks: one inside the bathroom and shower area and one outside the bathroom in case someone wants to put on makeup while someone else is in the bathroom. Pillows were not very comfortable, but that is just my taste. We liked the location. I grew up in San Diego and I think Old Town is kind of cheesy, but my daughter and son-in-law loved it. They enjoyed looking at all the knick-knack shops. I enjoyed plenty of great Mexican restaurants in walking distance, being close to Mission Valley, the airport, Gas Lamp, etc. I would stay here again.

"Great Place to stay while at Old Town"

4
12/08/2016

Hotel is in the budget hotel range - not luxury accommodations. The room was adequate and location to old town is great. We very much enjoyed staying there. The hotel is done in a Mexican American style and is very nice.

"Always an enjoyable stay"

5
12/08/2016

This is the 3rd stay at the BW Plus Hacienda Hotel Old Town and I plan to return when going back to SD. The employees are friendly and helpful. The beds at this place are just DELICIOUS to sleep in - it is so hard to get out of bed! Location is great if doing the Trolley Tours or public transportation. Great places to eat nearby.

"Great Hotel, Best Western Quality"

4
09/08/2016

This is a very charming hotel. Older, but charming. It hasn't seen an update for about 50 years, but it works. It is well maintained and clean and what a venue. It sits on the side of a very steep hill, so if you have a fear of heights, ask for a lower floor. There are elevators, but LOTS of steps, so again, if you have trouble with stairs, ask for a lower building. The staff was wonderful and the beds comfortable. As I said, it is older; the toilets and bathtubs are brown, which in itself is refreshing and a change from all the newer, sterile fixtures in other hotels. It was quiet and we were in a building that was at the top of the hill and could see all of San Diego to the South and West. There are chairs outside the rooms (all doors face the outside). This is also a pet-friendly hotel. We were leary about the cleanliness and possible dog odor. None here. The carpets were clean and the amenities were sufficient. As far as "potting" your little one, there is an amazing park on the back of the hotel that looks like a picture out of a Victorian magazine. You will be pleasantly surprised even if you don't have a dog. Breakfast is not included with the hotel room charge, but for $11.00 more, you can eat all you want at a wonderful breakfast buffet in the restaurant attached to the hotel. I would recommend doing so as the view from the glassed-in patio is spectacular. A few steps outside the lobby door and you are in Old Town San Diego where all the action is.

"Best place to stay near Old Town"

4
09/08/2016

We stayed in suite 309. The room was big with plenty of space, but the sink area outside of the bathroom is TINY. The room was clean and well kept. It can get noisy from time to time if people decide to sit at the tables outside the rooms (see pic). Also, it gets noisy with people rolling their luggage, pulling the luggage cart, or housekeeping pushing their carts, as it is done on concrete. The hotel itself is large and beautiful. It almost has a Mexico resort type feel to it. Especially, with the aroma of Mexican food from all the nearby restaurants. Speaking of restaurants. All of them in Old Town are within walking distance. We were given complimentary parking in the hotel garage and tickets for complimentary breakfast buffet served upstairs at the Old Town Tequila Factory for both days of our stay. The buffet was decent. They served pancakes, French toast, sausage links, hash browns, and scrambled eggs. I think they also had some cereal. You can sit outside on the rooftop or inside. Overall, it was great hotel. You can't beat the location. I would definitely stay here again and highly recommend it for anyone staying in the area.

"Picture Perfect"

5
09/08/2016

I only got to stay at the Hacienda for a few hours. I was on a business trip and set to return home when a traveling companion had an emergency necessitating the stay. Staff helped in locating needed services and made a terrible situation so much better. The property is absolutely lovely. In the few spare minutes I had while waiting for a cab to pick me up, I ran around quickly snapping photos so that I could remember the beauty of it! The rooms were immaculate and had every comfort. I hope I will get the chance to stay there under good circumstances so I can enjoy it more and explore the surrounding area which was so darling!

"Good hotel with a couple of issues"

4
08/08/2016

This hotel has a somewhat distinct appearance. It is low rise and right in the heart of old town San Diego. Generally, the staff are quite good and helpful. I was also given a ride to the Bus terminal. Two issues during my stay were: the bathroom had no door. This is the first time, I experienced such a situation. The internet was simply the worst of any hotel that I have used for the last couple of years.

"Great stay in Old Town San Diego"

5
08/08/2016

Five former high school friends and I (from Oregon) celebrated our 61st birthdays by staying here two nights. We enjoyed seeing Sea World's fireworks from outside one of the rooms we had. Rooms were clean, staff was friendly, and location was great!

"Good location but definitely better for families"

3
05/08/2016

We stayed here as a couple for three nights as it was near a conference I was attending. Our room was about as far from reception as was possible but up the hill so we had great views. Our room was spacious and the bed comfortable albeit pretty basic. It was quite hot while we were there and the air conditioning was reliable. The staff were friendly and helpful including the shuttle drivers who were more than happy to take us where we needed to go. What was a real problem was the wifi or lack of it. We had the very helpful maintenance man change the modem and wifi router on more than one occasion but it still was at best unreliable. Breakfast was included in our rate. Very narrow selection. Overall it's a very convenient place for Old Town. Easy to get to San Diego Downtown and the train. This is a hotel for families and perhaps not so ideal for couples.

"Location is awesome, hotel needs work."

3
03/08/2016

At the edge of Old Town, it is perfect walking distance to everything in Old Town. The train/rail station is a ten minute leisurely walk to/from the hotel and the restaurants in Old Town are really good. The hotel has a restaurant on site with a good breakfast buffet open from 6AM and sitting outside gives you a nice view. Parking is well hidden but there is ample parking. It is $16 a night. There is a pool with a jacuzzi, a fitness room with four cardio machines (treadmill, elliptical, sitting pedaling, and a step machine) along with a four station all in one weight machine. Just note that there are a lot of stairs to get to most rooms. One could take the elevator to a point then take stairs to get to the level of your room. In fact there were situations where I went up roughly ten steps and go back down the same amount just to get to where I wanted to go. In other words, there were times I had to go up then down a set of stairs just to get back to the same level. Being that the hotel is on the side of a hill just accentuates the fact that there are a lot of stairs. There is wifi but it is inconsistent to say the least. The moment I was connected, I was disconnected just as fast and found my computer and phone searching for another connection. The Ethernet connection in the room (in my room at least) was absolutely useless. When following the cable, it was not even connected to anything. When I tried to connect everything to the router, nothing happens. The rooms are simple, clean, and comfortable. Each room is given two complementary 0.5-liter water bottles a day so drink them. The room has a coffee maker to make one cup of coffee at a time, a microwave, small refrigerator, iron and ironing board, and safe. There is a small couch that one may use as a pull out bed as well. If you are a light sleeper like I am, just note that one can hear planes taking off from the airport beginning around 6AM. The staff is tremendously nice and professional. The grounds are clean and beautiful. It is a great family hotel but to get work done in the room was a challenge.

"Great hotel, can't go wrong!"

5
03/08/2016

Customer service wonderful! Responsive to guest needs first and foremost! Perks include free dinner (& not just a bite), free drinks, great location to sight see old town! Building 7 while closest to lobby was LOUD! asked to be moved and was shown a room in 400 building that was awesome. If you get a less than desirable room, just talk to the front desk staff. They really with hard to please. Shuttle driver was great also, you can't go wrong here!

"WOW what a great find"

5
03/08/2016

This is by far one of the best hotels I have stayed at. The customer service is hands down the BEST, everyone is super friendly and extremely helpful. It all started with Zachary the most amazing shuttle driver EVER which the shuttle is free for hotel guests He is super friendly and really knows a lot about the area and is willing to go above and beyond to make sure your time there is perfect Thanks Zach. Now the property its self is massive but beautiful take the map they give you look at then find a nice employee to help you find your room. We had to take 4 elevators to are room which was fine because the view along the way was fantastic, if you have a car you can drive to your room a little quicker. Once at the room i was very happy is was big and super comfortable and most importantly quite. The hotel is in a great location right in the heart of old town and just a short walk to the trolley but if you don't want to walk Zach will drop you there. I can't say enough great things about this place other then you need to go and see for yourself how wonderful it is .

"Best Western Hotel - Old Town"

4
03/08/2016

My wife booked a room for several nights so we could explore Old Town and go to Del Mar horse races for opening day. Hotel has a nice ambiance. Much different than the standard Best Western. It is spread out on a hillside and there are several buildings. Parking in their garage can be a challange!For the most part the staff was caring and helpful. Check in can be arduous, but try and be patient. We plan on returning to Old Town with some friends and another couple enjoyable days exploring the area.

"What a Terrible Expierence!"

1
01/08/2016

My entire family went to San Diego for a wedding reception in Old Town. My husband and I booked far in advance the best suite they had and my daughter and two grandchildren booked the next best suite. My son booked two other rooms since there were no more suits available. From the moment we arrived there were problems. Registration was a nightmare with each person taking 10-15 minutes to go through the process. After waiting in a long line we were told our rooms were not ready. We then came back an hour later had to wait in the line again and found out only one room was ready. Parking was truly beyond disgusting. I have a large sedan and our daughter has a large SUV. None of the spaces were large enough and there are at least 6 floors. The worst part is you can't reach the hotel from the parking structure until you take two elevators!!! Our room was like a giant shell of a room. One room had to murphy beds, the other huge room (it was originally a conference room) had only 6 pieces of furniture on dirty floors and the air conditioning (free standing with large black hoses running from it) did not work. The worst part of this cavern was there were NO WINDOWS!!! Also what they called pillows were hundreds of pieces of rough foam stuffed into a pillow case which made sleep almost impossible. When I called to see if we could have other pillows I was told they were all out! The bathroom was barely large enough for one person! My daughter's suite was in an alcove and very dark. This was the room that was supposedly ready. The housekeeper accosted them when they tried to put their luggage in the room so they could sit by the pool until she was finished. Even though they were told the room was ready she would not allow them access just to deposit their things! Also it was almost impossible to enter the room since a huge private barbeque well over 75 people, was going on right outside of their entrance. They were very loud and boisterous and having fun but it went on for hours and hours. The entire experience was so disappointing to everyone from our party who stayed there. The final insult was when my daughter was emailed her receipt there was a $250.00 surcharge for "the smell of marijuana" in her room! OMG but what a mistake. When she called she was told they were sorry they must have gotten the wrong room number!!!! I would give it zero stars if I were allowed. We wanted to be in Old Town and that was our first and biggest mistake! Absolutely go anywhere else but this hotel. It is called a Best Western Plus. Can you imagine just a plain old Best Western???

"Can't get any better than old town"

5
31/07/2016

Beautiful property room was great the ac was working great kept the room nice and cool was able to see the fire works from our room on the 4th of July Erich was great it saved us from having to drive down to the bay and having to deal with traffic restaurant is amazing!

"Best Hotel Experience San Diego"

5
29/07/2016

Excellent in every respect.. Hotel staff were pleasant, room was clean, bed comfortable; on site restaurant was a plus. Nice patio outside of room with patio table, chairs, umbrella. Beautiful landscaping.

"First Stay Here And It Wont Be The Last"

5
29/07/2016

Finding a hotel to stay at when you aren't all too familiar with the city is a difficult task all on its own. Add having to plan out a trip to Comic-Con in a place that you've never stayed at adds a lot more uneasiness when booking. Thankfully this place was great overall, and I had no problems with the staff, location, or cleanliness of the hotel. The only con to this place was that it can be tricky to find your room the first time you're looking for it.

"Ummmmm.... "

3
28/07/2016

Nice location, attractive grounds and a great top floor restaurant. However the Front desk staff were very slow, Internet spotty, HARD bed, although room very spacious and quiet with good AC. Only Mexican restaurants nearby and no breakfast except hotel buffet $$$. If I had been here for pleasure instead of business I might not have been so annoyed by the slow elevator and less than helpful staff... Last straw was hotel maid knocking and trying to enter with PRIVACY sign clearly posted.

"Great Place in San Diego Old Town"

5
28/07/2016

We stayed here recently for 3 nights for our son's graduation from boot camp at MCRD. We instantly liked the layout of the hotel with a beautiful view of the city. It's not for everyone especially if you don't like long walks or stairs, but it appears you can get to every room by elevator. It is spread out over several buildings which again added to the ambiance of the hotel. There are several great places to eat in Old Town within walking distance. The room itself was average and older but fit the rest of the theme. It would have seemed out of place if the room was furnished in the latest, greatest decor. One of the best things for us was the free shuttle. Our driver's Zach and Freddie took us to and from the hotel and MCRD each day. We tipped them well for their service and they were very accommodating. If you're going to San Diego for a graduation at MCRD we would highly recommend this facility. We thought we would walk each day however there really isn't a great route to take but the shuttle took care of everything for us.

"Quality Service and Room"

5
28/07/2016

I requested building 8 and my request was granted. The room was newly remodeled and it was beautiful. Hotel staff were pleasant and accommodating. This hotel was right by Old Town and the transit facilities.

"Gramtoseven"

5
26/07/2016

Great property. Rooms clean and well done. Convenient to all San Diego sites. Great restaurants walking distance. Great for a weekend get-away. Downtown restaurants very close and Gaslight district and Liberty station great for families and couples.

"loud old building in a decent location, stairs, buffet breakfast with coupons"

2
25/07/2016

It's about a 7 minute walk from the green line trolley stop. One staff member said there was going to be 2 complimentary bottles of water delivered to the room daily, that never happened. When we asked Michelle at the front desk she said 'no you don't get those' then she asked someone in the back and recanted. The waters never showed up even though she said she was going to have them sent to the room. If you want to sleep get a casita and away from the pool. Since it's a OLD building you can hear EVERYTHING that happens next door and especially above you. It sounded like elephants doing jumping jacks at all hours of the night. The little fridge in the room never got cold enough to keep the food at a safe temperature. Be sure to ask for an accessible room if you have a lot of luggage or don't want to deal with stairs, otherwise there are A LOT of stairs. First they said there was no breakfast, then they gave us coupons for the breakfast buffet. I'd suggest bringing an extension cord and ear plugs. The complimentary soap, lotion and shampoo are harsh- bring your own. Uber eats serves this area. We used code eats-jeannaj2 Don't count on yelp for accurate restaurant hours in the Oldtown area, we were disappointed MANY times.

"Old Town Hotel"

4
25/07/2016

This is a lovely hotel situated in old town San Diego. When we arrived we were given a room in the 600 block, it felt a bit out of the way and views of roadworks and being on our honeymoon we felt bit disappointed. My husband spoke to the staff and they were very accommodating - allowing us to have a look at a few other vacant rooms in order to swap- we settled on one on same level as the reception which was great after coming home from walking all day- as there are a lot of stairs in order to access other parts of the hotel. The hotel can be a bit of a maze at first but you quickly get used to it, nice clean pool and self service laundry which was good. Also free tea/coffee available in the lobby plus our room was replenished with 2 bottles of water each day. Overall a very pleasant stay and I would definitely stay here again.

"Gorgeous!"

5
25/07/2016

This is a beautiful hotel! Take my advice- when you book your room ask for a room near the hotel lobby. This place is huge! I needed to go to my room and get some ibuprofen and it took me 15 min to get there and 15 min to get back. Least to say- I was in the farthest building away from the lobby. Other than that- the place was beautiful, clean and customer friendly- loved it!

"Summer Vacation"

5
25/07/2016

Very nice hotel. Has that old building feeling. Amazing views and the perfect spot to walk back and forth to old town. The hotel offers guests 21+ a free welcome drink. And we received breakfast buffet passes for the restaurant in the hotel. It was a good well rounded buffet with really nice views at the top of the hill. Some people say the hotel is noisy. But that's because of the rude guests that will let their kids run amuck. Very nice clean hotel. The room I stayed in had vaulted ceilings and double door entry. And it was very close to the pool!

"great location"

4
23/07/2016

Reasonably priced and in the centre of Old Town. Stayed for 3 nights with 5 other couples. The staff were great and were able to place our group in the same wing of the hotel. Great bar and restaurant on the roof overlooking San Diego. A short walk to the trolley, local restaurants and Perry's Diner. Heated pool and nice grounds. The wifi worked well for us and was free.

"@ "

4
22/07/2016

Hotel is in an ideal location. Nice views of Old Town. Staff was very helpful. Asked to change room location and they took care of it immediately. Grounds were nicely manicured. Only issue are the stairs. Some are very steep. We figured out how to use the elevator system as not every building has one. We used our AAA card and got 3 dollars off on site parking and discounts for buffet breakfast at Tequila's. Buffet was basic breakfast foods and the price was right. It is an older property but it was just fine with us. Bed could have been a bit more comfortable but we still enjoyed out visit.

"Comfortable stay..."

4
19/07/2016

Stayed at this location many times, always a good visit, just unhappy with the constant rate increases,,,,,,. The location is perfect, just walking distance to down town "Old Town". Enjoy adult beverages all you want, no driving. Many shops and restaurants to enjoy........

"The expensive hotel with no Wifi"

4
17/07/2016

A lovely and unique hotel, good staff, good facilities. The only problem is with the wifi, or lack of it. The wifi is totally inadequate anywhere in the hotel, and it rarely works. This is not good for such an otherwise excellent hotel.

"management lies and hidden charges"

2
15/07/2016

It is unfortunate that the kind and helpful staff have to be the front for management that is weak and problematic. Lies about service and hidden charges on the bill soured this otherwise fine experience

"Great hotel in the heart of Old Town San Diego!"

4
14/07/2016

Chose this place because of its proximity to Old Town. Checked in to find our room very clean. Had our complimentary margaritas at the attached restaurant and set off to enjoy the city. The staff was all very friendly and we had no complaints. The water pressure was a little off and on in the shower and our shower head was stuck on the massage setting but apart from those small things we were quite happy with our stay. We received complimentary breakfast buffets as our trip was to celebrate our birthdays and again the food was good. Would definitely stay here again!

"Trip to San Diego"

5
14/07/2016

In the heart off old town San Diego - the Hacienda was a great place to stay - my family and I were very satisfied. It was a great suprize to get free tickets to the breakfast bufet. The staff was very friendly and helpful.

"Feels like a Mexico getaway!"

5
13/07/2016

My fiance and I have been coming back to this hotel for years now. The grounds are so beautiful, with Spanish style architecture and beautiful bougainvillea and bird of paradise everywhere. The rooms are spacious, clean, and the decor is very nice. Located in the heart of Old Town San Diego, there are tons of great restaurants and shopping within walking distance. I really can't say enough positives about this hotel!

"Crowded 4th of July 2016"

5
10/07/2016

Great location, but gets crowded, so prepare yourself for crowds and finding parking, unless you park on the property. Probably less crowded on a non holiday weekend! The layout is tricky, but once you figure out the grounds, its not bad. Lots of steps and elevators. Perfect place to stay and walk to all the attractions and restaurants in Old Town.

"Celebrated a birthday"

5
08/07/2016

We loved everything about this property. The hotel has the charm of a hacienda, comfortable room and superb location. The breakfast buffet was the best, with so many selections and good service. Can't wait to come back again.

"hotel with a view"

4
07/07/2016

We love this hotel with it's Spanish style grounds and decor. There is a great view of the city below and it's within walking distance to the restaurants and Old Town. We always request the plaza level where there are tables and chairs to sit and enjoy the cool evenings.

"Not so cheap but great location."

3
06/07/2016

Rooms are dark and dated. Staying during full capacity meant no room change and unfortunately had a room overlooking road construction on Juan St (garbage truck at 6am, workers arrive at 6:30am and work starts at 7am). Didn't have access to the closer parking garage so it was a climb and felt unsafe at night. Wifi virtually not working in rooms but great in the restaurant. Grounds are beautiful and nice location but room location would make a big difference in ratings.

"Cheap, nice and very good!"

5
04/07/2016

A cheap, nice and very good place to stay. We had a room with a small balcony. The hotel is a few hundred yards from the old town. A beautifull hacienda with large rooms. When we arrived we directly got vouchers for a nice breakfast.

"Awesome Location"

4
04/07/2016

Rooms are great. Beds are ok. Parking sucks, especially if you own a big truck. Mini fridge and microwave are a huge plus. With that being said, the location is great. You literally have everything you need within walking distance. Dining, bars, convenience stores, museum, not to mention the people. While it does get crowded everyone was pretty decent, maybe cause everyone's a tourist for the most part. Mission beach and Coronado are literally minutes away, so even that's a great thing. Visit the beach in the morning/noon, then head back to town to enjoy the scenery and night life. Would definitely stay here again.

"Front Desk Issues"

3
04/07/2016

This hotel is big and the room s are nice. It maybe a little confusing to get to your room so have the front desk really explain how to get there. There are 7 different buildings in this hotel. Restaurant/bar has great food!!!! They do need to train the front desk how to smile and be friendly. I did encounter three of the clerks and only 1 was awful the other two were great.

"Beautiful surroundings"

4
03/07/2016

Lovely hotel and surroundings. In general a wonderful experience, however, we had trouble with the wake-up call and there were no towels at the pool on one occasion. The lobby is very nice. The pool is quite small for the number of people using it.

"Overall good but with a few niggles"

4
02/07/2016

We stayed here for 9 nights in June on our first trip to San Diego. Having read mixed reviews beforehand I wasn't to sure what to expect but overall we enjoyed our stay here. As others have said the hotel is on a hillside and the rooms are split in separate buildings going up the hill. We quite liked the quirky style of the hotel and after a little bit of getting used it was easy enough to find your room/block. During our stay we did see a number of people wondering around lost though! We were up in the top block (3 elevator rides) from the garage and it had great views. The room itself was spacious and comfortable enough but I don't think it quite fitted the "deluxe" category referred to on the various booking websites. The hotel as a whole looks beautiful and is kept clean and tidy. The pool was the warmest outdoor pool I have ever been in and was perfect for a relax after a long day doing tourist things. They even provide pool towels. The staff we spoke to were also helpful and friendly. We ended up having breakfast each day at the Tequila Factory. This is linked directly to the hotel and the food is served buffet style. This is plentiful and good, the only minor gripe being the variety with it being seemingly being the same dishes every morning. Okay if you're there for a couple of days but after 9 days it came a bit repetitive. There were a few of niggles. When we booked (6 months before) we requested a lower floor room as my partner has mobility issues. On arrival they apologised for not having a lower room available however they did give us free parking and complimentary breakfast vouchers as compensation. Parking anywhere in Old Town, and especially at the weekends in June appears to be a nightmare. The garage at the hotel is also used as public pay car park so it could be a lottery getting a space in the early evening. It's also quite a tight car park so if you have anything bigger than a midsize be prepared to test your parking skills. The wifi was a bit hit and miss and when it did work it wasn't the quickest. Overall I would recommend this hotel and would definitely stay here again. However I can see why some people would be put off by the layout and parking. So long as you are aware of this before you go, forewarned is forearmed.

"A gem in Old Town"

5
02/07/2016

This is my third time staying at this property, and again I was impressed with the value for the money. The property is very nicely laid out (hacienda style of course) with nicely appointed rooms and a friendly staff. The Tequila Factory on-site restaurant has really good food and a wonderful staff. Location-wise, one block from Old Town historic park and a 10 minute walk to the trolley system, making much of San Diego accessible without having to drive. Loved it! >>>one note, wi-fi during this last trip was spotty - may have been working on the system?)

"clean and cozy"

4
01/07/2016

We have stayed at this hotel several times, other than always getting lost trying to find our room, it has always been a very nice place to be with a nice view and great food! Try it out I think you will like it, Old Town San Diego is right outside the door and a great place to explore!

"read the 1 and 2 star reviews first"

2
01/07/2016

Unless you get to this hotel early in the afternoon, you may end in the rooms from hell. They are very far from the lobby and difficult to get to even when the elevators are working which they were not for a good portion of my stay. On the plus side they did move me, but because I demanded it, they did not offer. The restaurant was also hard to get to. They do not honor the requests made when you reserve. If you have dog allergies, or area light sleeper you may have a problem too. The wifi did not work in the rooms far away from the front desk and the are no computers available for guests to use. Finally make sure you are aware of all the taxes. For a five night stay my bill was $100 more than I expected because of resort taxes, facility taxes, property taxes, local taxes and state sales tax.(that is probably true of all old town resorts, though). The thermostats are preset and will not go lower, the refrigerator was not very cold. I just did not feel very welcomed here.

"Well kept hotel in old town San Diego with lots of character.."

4
30/06/2016

Driving into this hotel is a major challenge right now as the streets outside are all torn up and it isn't clear how to get in? Requested a top floor and was accommodated. I really appreciate that. Room was small but very cute and comfortable. Lots of landscape and flowers outside. They DO charge for parking so be aware... Would stay here again..

"Great location, beautiful grounds, average hotel room, significant resort fee"

3
29/06/2016

Exterior of hotel is lovely and picturesque, with several buildings going up a hillside adjacent to Old Town Park. My room was a typical hotel room, with 2 double beds, similar to other mid range and economy hotels. The picture on the website showed a larger and nicer room than what we got, but our room was fine for our needs. There was a large daily resort fee added to the cost of the room per day. We got room service once. The service fee and automatically added tip almost doubled the price of the order. In general the maid service was good except for cleaning the coffee mugs. One day there was substantial visible residue in the bottom of them, and the next day they smelled like chlorine bleach had been used to clean them. We did let the mgr know upon check out. The hotel is a very short walk to Old Town and restaurants, and just a couple of blocks from the transit station. For access to Old Town and the Old Town transit station, this hotel is the best option. We preferred to eat at the nearby restaurants than at the hotel restaurant, which was not so great at breakfast to have to walk. I noticed most people had a breakfast voucher (we did not) to use in the hotel restaurant. I recommend trying to book this hotel so you have a voucher to make mornings easier.

"Decent Hotel in Great Part of San Diego"

3
27/06/2016

LOCATION: This hotel is on a hill overlooking the heart of Old Town San Diego, which offers numerous attractions, and places to both shop and eat. GETTING THERE: The hotel web site offers directions on how to get there by car. If flying into town, the hotel offers a shuttle to/from the airport, which is a 15-minute drive away. That said, the shuttle can be an issue. I had been informed that upon my arrival, I was to call the hotel for the shuttle after I retrieved my bags from baggage claim. I did that, only to be informed by the front desk staff that the shuttle driver was busy doing other things; she informed me to take a taxi, and the hotel was kind enough to cover the fee. On the return trip, the shuttle was 15 minutes late. STAFF: The hotel front desk staff is middle-of-the road. They were helpful if asked but did not go out of their way to check on how my wife and I were enjoying our stay when I approached them more than once to ask questions. The housekeeping staff did a good job of maintaining a clean room. ROOMS: The Best Western offers nice-sized rooms. The one in which my wife and I stayed had a queen-sized bed, full-sized sofa bed, table with two chairs, dresser, refrigerator, and coffee maker. For those expecting to find a full array of toiletries, the hotel offers only shampoo and conditioner. Additionally, the hotel might offer more towels: three bath towels for two people may not be enough, particularly for those who want one towel for their body and another for their hair. FACILITIES: This is a multi-building hotel, each modeled in adobe style, with beautiful well-tended grounds that include palm trees, flowering bushes, and numerous places to sit and relax. The lobby is relatively small but does offer several places to sit down and computers with internet. (If you have something to print off, contact the front desk staff.) There is a heated outdoor pool and hot tub with numerous places to sit. The fitness center is small but offers a recumbent bike, a StairMaster, an elliptical machine, a treadmill, and a multi-use stacked-weight system that allows a person to work every part of the body. Both the pool and fitness center offer towels, though my wife and I both found that there were few, if any, towels in the late evening or early morning in both locales. Finally, during the last two days of our stay, one of the elevators was broken. The on-site restaurant, called the Tequila Factory, offers a variety of meals, though, as the name suggests, much of the fare is Mexican. For breakfast, one can order from the menu or pay about $12 for the buffet, which includes juices, eggs, potatoes, bacon, buñelos, pastries, and cereals. INTERNET ACCESS: The free internet was rather problematic. In the lobby, only one of the three computers was working on the day I arrived, and by the time I left, two of the three were down. In the room, it could be sporadic, sometimes opening pages with no problem and other times not. TIP 1: To save some money, go to the Chamber of Commerce office in Old Town, where one can get numerous coupons for restaurants and attractions. TIP 2: If you do not have a car and want to go to the San Diego Zoo, take the bus. Go to the main transportation center on the edge of Old Town and get on the #10 bus. On the bus, purchase a $7 all-day bus pass (which will save you money versus paying for each individual ride) and take the #10 to the stop at Park Blvd. There, catch the #215 bus. Go one stop to the zoo. TIP 3: If you are at the hotel on a Saturday or Sunday, go to the Farmers Market in Old Town, where vendors sell glassware, T-shirts, artwork, jewelry, and food.

"Our Old Town Weekend"

4
25/06/2016

A very nice weekend overall and the hotel certainly fits the ambiance of Old Town, but check in was delayed because they misread my online booking for 2 rooms and only had us down for one. The error was resolved eventually and they waived the parking fee for the inconvenience. We stayed in building #6 which required us to take a maze of elevators. Had I been out for an evening of drinking I never would have found my way back. However I had my 85 year old mother with me and just getting to our room wore her out.

"BW"

4
23/06/2016

Good centrally located hotel. Excellent breakfast. Nice room. Only downside poor internet. Currently having problems with parking due to roadworks taking out one car park. Pool a little on warm side, could do with cooling down a couple of degrees.

"Relaxation central!"

5
22/06/2016

I picked this hotel because it was close to an event I was attending, but I really think it is a hidden gem. It is close to the airport, if that is important, and there is a free shuttle service. What I really liked about it, though, is you wouldn't know you were in a big city. I don't know if it is because I am from NY, but the way that this hotel is set up, you would feel that you were far away from a busy city. It is situated in Old Town, an historic district that also feels warm and cozy with a Mexican feel. The hotel is very spread out and beautifully landscaped. There are courtyards with seating and tables that made me think that this is an ideal place for families because children could run around safely whle adults could catch up with one another. There is a beautiful pool and hot tub. the views from the upper floors are wonderful. The lobby has an inviting fire. There is a delicious restaurant on the premises. Parking is provided but an extra fee. The rooms were clean and comfortable. The only downsides is that because the hotel is spread out, it can be confusing to find your room. The front desk staff seems to be overworked, so we actually showed a guest to his room. The parking garage seems a little mystifying to me as well-we parked a long way from our car, but we didn't have a lot of luggage. If you are not able to handle stairs, I stronly suggest that you get a room close to the main lobby so that you won't have to walk far. I like to walk so I am happy, but that might not be everyone's preference. I would definitely stay here again.

"A VERY DISAPPOINTING TRIP"

1
22/06/2016

I looked forward to staying at this hotel for so long and I was so disappointed. My room never got cleaned, the young lady at the front desk on Friday was just plain rude when answering questions about the hotel. There were numerous areas of the hotel that needed attention badly. From a distance it looks beautiful, but up close the hotel was just plain dirty and run-down. I fully realize this Best Western because of it's location does a huge volumn of business, which is all the more reason that things should be kept in much better condition. I would love to visit again because the views are wonderful and the beds are comfortable. However, the water running all night as well as the unkept grounds and bad service may cause me to change my mind. I am a front office manager at another BW location and I simply can't believe the things I saw and heard during my visit to this property.

"Find the cheese"

3
18/06/2016

The room was just average but take away for burnt out heat lamp and a toilet that seems to be about an inch low. But the worst aspect of this place is that it is a veritable maze. In order to get from the lobby to the restaurant you have to go through the garage. you can either take an elevator to the third floor walk around a corner across a plaza and into the garage to another elevator and then up to the restaurant or you can walk into the garage, up stairs to the next level and into the elevator to the restaurant. no maps, no arrows nothing until you get into that garage elevator where it tells you the hotel is on the top floor. wifi was really sketchy. The ice maker nearest my room was out of order with a sign apologizing but not directing you to the next nearest ice machine. Also, there are placards throughout the facility declaring that "this facility has been determined by the state of California to contain substances that cause birth defect or are carcinogenic. Finally, the walls are thin and my room was adjacent to a loading dock for the next business over. if you decide to stay here stay away from building 7

"Loved Old Town"

5
18/06/2016

Very convenient to all the attractions that San Diego Old Town has to offer. We were able to walk every where we went: restaurant, mass, and Old Town attractions and shops. There were two drawbacks. One was the road construction going on seemingly everywhere and the closure of one of the main interstate systems for a running race.

"Cute hotel, very far off the beaten path"

4
18/06/2016

The hotel is cute and clean, and the staff were nice and accommodating of our need for an early check-in. It's very far from everything but old town, but if that's what your trip is for its a good pick.

"Great stay"

4
17/06/2016

My husband and I loved everything about the hotel and the location. The people at the desk were helpful courteous and friendly. They went out of their way to help us by answering any questions, giving us directions,and helping with printing and laundry. We had no problem navigating the property as some reviewer's have stated. We wanted a room with elevator access and it was no issue. The pool area and hot tub were great with plenty of warm water and towels. We highly recommend this facility if staying in Old Town. It is great walking convenient to the trolley stop downtown and many restaurants nearby.

"A Fun Place to stay and visit"

5
13/06/2016

This is a special hotel due to it's location in old town San Diego. We love to come to Old Town. This trip we got tired from all the activity. We found this place just out of chance and what a great place it is. Next time this will be a normal part of our visit as well.

"Good Alternative to La Jolla"

4
12/06/2016

When I am unable to get a room in La Jolla, the Hacienda is a good alternative. This hotel is in Bazaar Del Mundo and I really enjoy the ability to walk around after a long drive. The pool has a great view of Downtown and the bay areas on a clrear day. Restaraunts and sjopping literally throught the back gated fence of hte property. PArking is easy, but tight for larger cars. Hotel has buffet breakfast includde in some stays and 25% off if not included. El COyote is a great place to eat nad the thotel has discounts. The work out center is small but okay. Very close ot FAshion Valley for movies and shpping ansd eating. And, if thre are 3-5 of you, one room wth two queens nd the pull out sofa wil work very comfortably. Don't know many SD hotels where it could be less than $60 if you alll share in the hotel room charge.

"Back Again..."

4
12/06/2016

Love the location of this hotel - you are a 1/2 block off the main street where all of the restaurants are located - we have been here many times and have learned to request a room in the 700 building (bottom floor) that way we don't have to climb any stairs and we are that much closer to the action - will definitely return again and again...

"Nice one night stay at excellent facility"

4
11/06/2016

The hotel was much nicer than we expected (two couples on sightseeing vacation). The rooms were large and clean, the staff friendly and helpful. The hotel consists of several buildings arranged on the hilltop overlooking the Old Town area. We could see across the bay to Point Loma. WE walked to a restaurant and down to the Old Town Historical Park. We cited AARP and AAA membership -- this lowered the rates for room and parking; we received coupons for margaritas and had a wonderful breakfast buffet. The only downside was the almost non-existent WiFi, which was very frustrating.

"All the amenities of a $55 dollar hotel for $270"

2
08/06/2016

It was prom night in the San Diego area and the hotels were booked. I bit on a high price at a late hour out of desperation happy to be having a place to crash and looking forward to living the plush life for an evening that I could explain to the boss as the necessity that it was. I was greeted at the desk by a clerk who delivered in a bored tone bitter news that parking was going to cost extra and then droned the instructions to get to my room which was two elevator rides and several flights of stairs away in the opposite corner of this compound like hotel. After a walk that resembled the MC Escher drawing of the endless stairs with three bags of gear I got a a room that was tidy enough but lacked the cushy quality I imagined when I booked a $270 hotel room, more like a Super 8. The restaurant attached to the compound - The Tequila factory - was decent and the bar staff were friendly and accommodating but I wouldn't return to this place again if there was almost any other option.

"We stayed at this hotel and it is lovely"

5
06/06/2016

It is a very nice hotel , very clean and the staff is very friendly. The only problem are all the stairs and not all rooms are reached by the elevators. One should make sure were the rooms are before making a reservation if there is an issue with walking etc.

"Beautiful, ideal location, great value"

5
06/06/2016

I've stayed at this hotel over 20 times. It's located in a safe, interesting area with easy access to the highways and local train. There are many restaurants and historic locations within easy walking distance from the Hacienda. It's family friendly and is particularly beautiful. It really is a pretty as the pictures on the website!

"Beautiful hotel"

5
06/06/2016

Located right in Old Town San Diego, beautiful grounds with fountains and flowers, nice pool. Restaurant located on site that had a happy hour with good margaritas. Walking distance to shops and other restaurants. Parking can be a bit tricky.

"lovely views"

4
03/06/2016

We spent 6 nights in adjoining rooms in building 8, that were spacious and clean. They had all the amenities that you expect. The front desk staff were friendly and helpful. It is right in old town, so you can walk to all the eateries and places of interest. The hotel has a lot of stairs (elevators are old and slow) and we had to go from building to building to different levels to get to pool and spa. We used the onsite restaurant on our first night and found it to be good. But the next morning we had ordered room service breakfast and part of our order was wrong, so when I finally got through to the restaurant and explained (which I did nicely as mistakes can easily be made and rectified)the lady that took my call said she would check and call back. She never did. Our correct order was delivered 15 minutes later, no problem, except there was no salt and pepper. So I rang and the same lady I spoke to previously, informed me that if I wished to have some salt and pepper that she would have to charge me. When I queried this she told me that they already use them when cooking, so I would have to pay, then she hung up on me. I was flabbergasted to say the least. I rang front desk and explained what had just happened and the young lad went into overdrive to get me some salt and pepper. Strange indeed. I have stayed in many hotels and used a lot of inhouse restaurants and have never been spoken to so abruptly by a staff member. I loathed having to pay the 15%tip automatically added to the room service bill. Would I stay at the hotel again...yes. would I use the restaurant. ...no...!

"May 26-28th, 2016"

2
02/06/2016

I booked this hotel through air miles and the amount of air miles was not cheap. I booked it based on all the good reviews it had. I was expecting a fairly nice room, at the least, clean. The grounds were beautiful but the beauty stopped when we opened the door to our room. I tried to enjoy the old feel but the place needs a reno. The carpet was old berber and did not feel clean (as my feet felt sticky walking on it after showering). The carpet was frayed at the edges as it was no longer nicely attached to the floor. The bathroom had a sign that it was "ultra cleaned". But the tub was peeling in many spots and you could see it was painted about 3 times from all the different colors that were showing. The shower was so loud that I couldn't even hear my daughter talking when she was standing next to me. It was like a high pitch scream sound. Terrible. I'm not sure if all the rooms looked like this but I was highly disappointed. Plus we had to pay $16 US/night for parking. This is a great part of San Diego and I highly recommend the area but find somewhere else to stay or ask for an updated room maybe.

"Hacienda Hotel Old Town"

5
01/06/2016

Great location, beautiful landscape, nice rooms and the cool rate package includes breakfast at the Tequila Factory Restaurant and welcome drinks in the lounge. Small refrigerator and microwave in room and gas barbecues available on site. Went for an evening swim and the pool was pleasantly heated! Best place to stay in and near Old Town!

"Amazing property!"

5
31/05/2016

My first time to a Best Western and i was 100% satisfied. The restaurant located at the property was wonderful for breakfast, however Friday night dinner service was by far the WORST! Wewould have rather had a PB&J then the service we had.

"Pretty property"

4
26/05/2016

ok, where to begin, we have wanted to stay here numerous times, because it looked really nice, which it is, got to check in desk. pretty normal check in, but we booked this hotel last minute, so i guess last minute hotel bookings they put you in the crappiest part of the hotel. so the front desk girl proceeds to tell me that she put us in building 6 , and there is construction on the street that will take us to the parking for that building, so she said here is directions for a detour, or you can park in the main parking and walk, i looked at the property map and said are you crazy? ok so we proceeded to try and follow this map , after fighting with my husband for about 10mins because we had no clue where this was taking us, we parked in parking for building 4. and then the hike began, we must of walked up about 40 stairs, with luggage, and these stairs are steep and made of terra cotta stone. then we found building 6. then had to take elevators , up to building 6, then elevator to the 1st floor of building 6. finally found our room, and guess where it was? the back of the building facing the road where they are bulldozing up the street that we couldnt find. room 617 i believe, ok the room was nice, they have a fridge, microwave, stuff like that, there is a restaurant on site, the tequila factory, when u check in you get 2 free drink coupons for them. we had the margaritas, stick to a beer or wine on that coupon, margarita not so good, so we left the property to do our thing, so on our way back we decided to give the parking another go, we finally found the detour, it took you up a big hill through residential neighborhoods, and then into a parking garage, room was quite after the construction stopped. but in the morning about 7am it started up again,

"Great views, great location - but be prepared for stairs!"

4
25/05/2016

Stayed here for a friend's wedding last November and loved it. My preference in hotels is simple, but not too simple.The location is great for exploring this very small and historic area of San Diego. Walking distance to a few historic sites, trolley tours, a few shops (although touristy), and a selection of small and delicious restaurants. The culture of Old Town San Diego is very true to its Mexican influence with plenty of good Mexican food, Mexican-influenced architecture, handmade crafts and wares and plenty of music. Good atmosphere! The rooms are well-kept and very spacious. Not sure what type of room I had because I was part of a group block, but I had a King bed, microwave, couch/seating area, mini fridge. The hotel property is sprawling with many separate buildings; whether that's a good thing or a bad thing depends on your preference. I got lost the first few times navigating to my room. When I finally got it right, I felt accomplished lol. It is also located on a hillside so there are a lot of stairs involved. Elevators are provided but they are really bad; they take forever to arrive and they are a little rickety. The elevators are probably my only complaint. I personally don't mind walking, but others might. The elevators demand quite a lot of patience. Something to consider if you are not very mobile! However, being on the hill the view is beautiful. The sunsets from the property are gorgeous. You can KIND OF see the ocean from the pool - you can definitely hear the ship horns from the pool at least. Not in an obnoxious way, just in the kind of way that reminds you that you are in a coastal port town :) The breakfast here doesn't work like most other Best Westerns. If you purchase a room with breakfast, you get a voucher which is redeemable at the restaurant on-site (Old Town Tequila Factory). There is both indoor and outdoor seating. Well worth it! But if you decide not to, there are other options down the street. (Side note: On one of the mornings, a balloon man came around to tables with children and made balloon animals for tips - cute touch!) I recommend this hotel and would definitely stay again.

"Great Setting and Great Service"

4
25/05/2016

I have stayed here many times over the years. The service and atmosphere are always great here. Prices are about as reasonable as you can get in the San Diego area. The staff go out of their way to make your stay enjoyable. My only complaint, which is really with almost all Best Western chains, is the quality of the bed. The quality of their mattress really needs to be looked into. Traveling for business, I get back to the room after a long day and really just want to lay back and relax. A better bed would make it a much more pleasant stay.

"I Highly Recommend This Hotel"

5
23/05/2016

Great location for spending time in Old Town San Diego, manager/staff are helpful and friendly. The price was great for a nice, spacious room and the courtyards with tables and seating spread throughout the property.

"another greaat experience at the Hacienda"

5
23/05/2016

Best Western Plus hacienda San Diego has again provided a remarkable hotel experience. Staff, accommodations location and cleanliness were all of a superior standard. We have stayed at the Hacienda off and on for the last 15 years and it is always a pleasure.

"PLUMING"

4
21/05/2016

I have stayed here before and i really enjoy my stays, view is awesome. The only complaint I have is the water in the tub would back up and not drain fast enough while showering , but beside that I would stay again for sure . Room is very nice and beds are very comfie . View is awesome to old town and the bay area. supper location. You can just park your car and take the trolly where ever you want. Staff was very nice they even gave us a ride to our section because we were lost lol. but great service staff was very helpful for every thing we needed. Also the one thing i missed was a breakfast they do not offer a complementary like most best westerns that I have stayed at . This would be nice if they did . They do have a restaurant but it is $12 pp. for breakfast. We went to eat breakfast across the street at El Coyte best food ever and best Margaritas . BUT THEY NEED TO OFFER SOME KIND OF BREAKFAST FOR SURE.

"The Best in Old Town"

5
21/05/2016

The Hacienda is the most delightful hotel in Old Town. It has a wonderful sense of decor and the location is the best. I have stayed there a lot for both business and pleasure. The staff goes out of their way to make you feel welcome. I cant say enough about them. My only complaint is that their mattersses arent the best, however, I asked for an extra comforture which fixed the problem as I used it as a matteress cover. I will for sure stay again as it is always a wonderful experiece.

"Beautiful setting in Old Town"

4
20/05/2016

We checked in and it took a while to get to speak to a desk clerk. The staff was very polite and appologetic for the long wait. We requested a room with a view near the pool. We got the room by the pool but the view was obscured by a wall. Make sure if you request a room with a view you specify unobscured. I don't think all the rooms were filled. This was not a issue. The room was dated, needed some serious upgrating. We stayed here in the early 90's and apparently has not been upgraded since then. Seems like a Hotel chain would upgrade more often than 20 years. The carpet was stained and you'd think that would have been replace long ago. The beds were comfortable and that was important for a good night sleep. They did a good job on service. The outside and courtyard was very well kept, much better than the rooms themselves. I do like this hotel as it is convenient to the places we like to visit. I also know they are starting to upgrade some room. We stayed in bulding 500 by the pool area and I assume they have not started on this section. We were happy with the accomodations and the breakfast buffet in the Tequila Factory Restaurant in the morning was outstanding, great way to start out the morning. You may want to be aware they the do charge $16/night for parking in a covered garage. The only other issue was weak wifi where our room was, they definitely need a wifi booster in this area as it is the furthest from the lobby.

"Historical feel, nice grounds"

4
20/05/2016

Hotel is right in Old Town, great location. Expansive grounds, multi layered but with stairs and elevators. Stayed twice in 3 weeks on layovers. Nice bar upstairs but many other options nearby. First stay we were upgraded to the Presidential Suite. Huge room with living room, 2 full bathrooms, an balcony. Second stay in a std queen and pretty small. Room on corner and very narrow. Very clean and with comfy beds. Very quiet. Only complaint was the airport shuttle did not start until 7AM which seemed late. Had to take cab to airport for $22. Pays to verify when booking what time airport shuttles run. Nice tip from shuttle to try Old Mexican Cafe, great food.

"Wonderful Place to Stay, in a Wonderful area"

5
20/05/2016

Wow! We have known of this hotel for many years, but never stayed until recently. What a great location, in the heart of San Diego's Old Town. It is within walking distance to everything within Old Town. The room was spotless and plenty of space. The hotel staff was great to work with. The associated restaurant, the Old Tequila Factory & Restaurant has a great view of the area, high on the hill, the food was excellent and the Tequila choices were excellent. The breakfast buffet had many choices

"Relaxing,, Accommodating, Clean, Fresh Design"

5
19/05/2016

We've stayed in many 'themed' hotels and they all look the same. When we reached our room, all access from outside, there are double light doors and wood shutters throughout. Ceiling fan, which we used and not the a/c and a designated area to work or eat casually. The bed was very comfortable and so are the pillows. In the bath, clean and accommodating. Shampoo, conditioner and 2 soaps, no lotion. The 'rain' shower head is adjustable and has great water pressure. The room is somewhat smaller than average, but was perfect for us. TV was fine, tho' they could have had more stations and not so many news (we ARE on vacation after all).

"Beautiful room and great location!"

5
19/05/2016

This property is very nice and a perfect location in Old Town San Diego. The room was beautifully decorated and had a nice-size refrigerator, single cup coffee maker, safe and very comfortable beds! Just steps to Historic Old Town, great restaurants, shopping and the main Trolley Stop. Rather than driving one day we walked a block to catch the Trolley and visited the Embarcadero, Seaport Village, Coronado, Balboa Park, Little Italy, Horton Plaza & the Gaslamp District downtown San Diego. Another plus is having a Shuttle from the hotel to the airport.

"Outdated"

3
16/05/2016

The room was ok but very outdated. Would not stay here again with my family. The room was clean but had a musty smell. The mattresses were very lumpy could use new ones. The rooms could be less expensive given the fact the rooms are not what you see in the photos that are advertised.

"Lots of construction"

3
16/05/2016

The Hotel had a lot of construction going on. The room where we stayed was on an upper wing which made us drive our car about 2 miles to get around the construction. Not fun, Hotel tequila factory restaurant bar was great but breakfast wasn't. Buffet ran out of food and we are told to get what was left because they were "picking it up". Our room did have a tremendous view of old town.

"Hotel Stay"

3
12/05/2016

It was a really nice hotel with great views. The only thing that was troublesome was getting to and from our room because of its location. We had to walk up so many flights of stairs and the road to the parking garage was under construction.

"Old Town Experience"

4
10/05/2016

The hotel is in the heart of Old Town San Diego. You can walk and not have to worry about parking. The Tequila factory was nice. We were there for the Cinco De Mayo celebration and they have a really nice street fair..

"Excellent start point to visit San Diego"

4
09/05/2016

Booked in to the Hacienda 3 days before a cruise out of San Diego. Could not have picked a more convenient locations for the airport, site seeing, and the dock from where the cruise ship departed. Zak made things even more convenient with his hotel shuttle which was free from the airport and to the dock. Zak was also a wealth of knowledge re the sights etc. We checked in with a very competent staff. Our rooms were upstairs (with elevator) with a balcony and a view of Old Town to which we could easily walk. The Old Town Trolley and Restaurants were all within easy walking distance. The hotel is well appointed and clean.

"Classi hotel in Old Town"

4
09/05/2016

Service and restaurant are just OK. The location cannot be beat, right in the midst of all the action of Old Town. They had the most comfortable bed I have ever found. Sixteen dollars per night for parking seems excessive for most days, but since I was there for Cinco de Mayo, it was a bargain ($20 in all the lots around area). The Cinco de Mayo celebration is fantastic and this hotel is the most convenient, so I highly recommend it for that weekend each year.

"Chill out in Old Town"

4
09/05/2016

My bed was the most comfortable one I have ever slept in. The location of the hotel cannot be beat; you just walk down a flight of steps and you are in the midst of Old Town. I was there for Cinco de Mayo and the free music and other entertainment and the food and shopping booths were fantastic. It is an exciting celebration, yet family friendly. I suggest you make your reservations now for next year. Wonderful.

"Old Town Hacienda is the Place to Stay"

5
09/05/2016

Always friendly staff willing to accommodate me. I always stay in the same room because of the view and ease of use to the back entry gate to Old Own streets. This area is the perfect location if you want to hop over to the Harbor area south or up to Oceanside north.

"Mini Vacation"

3
08/05/2016

The facility is located in a great location which is close to both food and historic sites. as you can walk to many things. Overall has everything you need for either business or pleasure as a place to stay. The king suite made you feel like you were in a small apartment. It had a fridge, microwave and stove for those with an extended stay could benefit from. The TV's were all updated and the room reflected the "old style" of the hotel. The hotel did have a restaurant on site which was nice as well as a fitness center. The best part was all the cardio and strength machines were working. The only downside was it didn't seem like things were cleaned which was a bit of a disappointment. One staff member stood out with a can do positive attitude which was Daniel. He was great! The rest of the staff seemed a bit "disoriented" on services and offerings the hotel had to offer guests which was a bit of a disappointment. A bonus is the hotel offers shuttle service to the airport but make sure you sign up for it.

"The Hacienda Hotel in Old Town San Diego is a great place for business or pleasure"

4
07/05/2016

It may not be the newest or nicest but it is the most fun and the greatest location with clean rooms and comfortable beds. The El'Presidentay Club is a great added bonus. There are many places to eat and things to see in The Old Town area. It's only a few minutes drive to the airport and to downtown San Diego. Maybe twenty minutes to the navy base on North Island.

"Location to Old Town is great!"

3
04/05/2016

When I arrived, I was somewhat confused with the arrangement of the rooms. I needed to travel uphill to the building according to the street number. The rooms were good but nothing out of the ordinary. The view of the city was great from the outside walkway to all the rooms. Going to and from the main community stairs and courtyard was better than the street. You do need to climb many stairs to get to the higher room levels. Once at street level, you are in the middle of restaurants and eateries all along the streets towards the Old Town Historic section. Most of the restaurants serve breakfast as well which have the local themes and items on the menu. The Old Towne Trolley stop is at the opening of Old Town entrance and makes it convenient for travelling through the city and tourist stops. There is a local street train nearby as well. No need for a taxi to get back to the hotel. Overall, I enjoyed my stay and going up and down the stairs wasn't too bad (I need to exercise as much as possible). I enjoyed the location not only for the tourist sites but the trip to the airport was just as close and provided free. I went in late Sept. of 2014 and the temps were under 90 degrees.

"Close to everything"

4
04/05/2016

This hotel, smack in the middle of the Old Town district, was centrally located to the Zoo, to Sea World, to Belmont Park, and a short drive to the downtown and Coronado. We had a nice room with view over Old Town; we were in the 600 building, which is at the top of the property and found it was easier to walk up Juan Street to get to our room rather than negotiate all the different levels and stairs.

"Great location...great value"

5
03/05/2016

We stayed at the Hacienda for only one night and regretted not staying an additional night or two. We traveled to San Diego to board a cruise ship. We were met at the airport by the hotel courtesy van. This same van brought us to the port the next day. It could not have been more convenient. The Hacienda's Old Town location provided wonderful Mexican restaurants just a block away. The Hop On Hop Off bus stop was a block away and the ride provided a great overview of the area. Thus my desire to stay longer as there was so much one could do. The hotel is clean, accommodating and a good value.

"Close to Old Town San Diego, but confusing hotel layout with lots of stairs"

3
02/05/2016

I was originally booked for the Courtyard Marriott Old Town but upon arrival they told me they were having "maintenance" issues and arranged for me to stay at the Best Western Plus Hacienda Hotel instead. Since it was almost midnight by this point, I just wanted to get to bed. The front-desk lady who checked me in at the BWPHH was friendly and gave me a voucher for breakfast at the restaurant next door. She then proceeded to spend a good amount of time explaining the hotel layout to me. Good thing she did, because this hotel has to have one of the most confusing layouts I've ever seen. Since I was staying in building six, I basically had to walk through the entire hotel and take 3 separate elevators to get to my room. This is due to the fact that the hotel is basically on the hillside overlooking Old Town San Diego. Once I got into my room, it was a good size but dated decor. There was only one bathroom switch and it turned on both the light and the bathroom fan, which was way way way too loud. Bed was comfy enough. Breakfast the next day was at the Tortilla Factory next door. Nice view from the outdoor seating area and the breakfast buffet was tasty enough, but the plates were dirty. Pros: right next to Old Town San Diego Cons: confusing hotel layout, dated rooms and decor.

"Great Location in Old Town"

3
02/05/2016

This hotel was quite average at best. The location in Old Town is great if you want to spend time in this area. It is a close walk to most everything in Old Town. The rooms were OK, but the sound proofing is non-existent. With a dog barking and wining next door, there was no "sleeping in" that morning. Outside our room there was a small table with chairs on a patio. When people were sitting there talking, (and you were in your room) you thought you were part of the conversation. Very spread out rooms and sometimes confusing on how to get somewhere.

"Excellent location, Average Hotel"

3
29/04/2016

Great Location. we always stay in Suite 112, very quiet and roomy. gorgeous hotel property with stunning views. Attention to detail was lacking on our last stay. broken frig, missing TV remote. no internet service. i had to call down to the front desk a couple of times for 'corrections' but they generally responded right away. but we'll give them one more shot. however, BED IS WAAAAY TOO HARD !!

"Return Visit"

4
27/04/2016

We came back after a bad experience last year as the manager offered us a discount to try it out again. Overall the staff were friendly except for when we checked in. We went to the lounge after check in and waited over 15 minutes before being acknowledged (while sitting at the bar), and then another 10 minutes before we received a drink. I really wanted to eat there as the food looked amazing last year, but we chose to dine somewhere else. Our hotel room was beside a meeting room that was booked both mornings of our stay so we were woken up at 6:45am both days. Their food & beverages were set up outside our window so it was loud and we were not able to sleep in. The hotel itself is beautiful and the hot tub & pool area is a lot of fun. The rooms are a bit difficult to locate as there are multiple buildings and levels.

"romantic get a away"

4
26/04/2016

We love Old Town, and the charming ambience. The Hacienda has ton of that charming feeling. And the rooms are set with that private romance feel. Loved the outside seating areas for each room. Thank you for the great time!

"Fine if you're fully mobile"

2
25/04/2016

We stayed here a couple of weeks ago. It's a charming hotel in the midst of old town. But it's set up with a series of buildings up the hill and one of the primary elevators was broken (and had been for quite some time, according to a staff member). My husband is having serious difficulty walking, came in limping across the lobby with a cane. They put us in the furthest room possible from the lobby, which involved either walking up three flights of stairs or up a steep hill. (In fact, there was parking in that building, but they failed to mention that. And even with the parking, it didn't help getting back and forth to the lobby--hard to explain unless you've been there.) Now I will say that once we finally got to the room, I called to see if there was a cart (I'd seen a golf cart). They said, yeah, when the shuttle driver gets back, maybe he can help. And they did offer to change our room. But at that point, my spouse was exhausted and in significant pain; we would have had to walk down three flights of steps and he simply needed to lie down. So we stayed where we were. It seems to me that if your elevator is out, it behooves you to make sure there are accommodations made--such as having a golf cart handy at all times. It would also be good to ask guests if they can handle lots of stairs. So beware if you have mobility issues.

"View & Location A+"

4
24/04/2016

The rooms are all suites, yes there a lot of stairs (which is common architectural feature) because it is multi-tiered hillside hotel -but there are elevators as well. The view from the restaurant bar at the Tequila Factory covers the Pacific Ocean and several notable San Diego landmarks. It is ideally located in the heart of Old Town San Diego next to all the tourist (and locals) attractions. The Bar is actually perhaps the nicest in Old Town-and they have there own exclusive crafted Tequila. The restaurant food is very good considering the stiff competition, the staff very professional and accommodating. I would return for sure.

"Excellent Hotel"

4
21/04/2016

Staff and amenities were great. WiFi in some buildings was spotty at best, but was fast when I used my store bought Cat 5 cable to plug into room provided router. Great location and quiet. Will definitely stay again for business or personal!

"Outstanding Hotel"

5
21/04/2016

This is an outstanding hotel--beautiful rooms and facility. You need to check out their bargain pricing compared to other hotels in the area. Great for families too. Location is great--walking distance to many areas in Old Town

"family vacation"

5
20/04/2016

excellent location, friendly helpful staff, nice room, excellent margarita! Will definitely come back again and will recommend it to others.love that the shuttle was available to take us where we needed to go so we did not have to worry about directions or parking.the free buffet breakfast Sunday morning was wonderful!!

"Visit USD"

3
20/04/2016

Great location for visiting USD and next to Miguel's which has amazing food. Charming looks and the pool has a nice view towards Mission Bay. The room we had was right on the parking lot so request a courtyard room and it will be quieter. Also they used a "motel spray" which was very strong, so anybody with scent issues would not be able to stay there. We needed to have the window open or else could have not stayed.

"Why Should I Have to Ask???"

3
20/04/2016

The hotel is beautiful and in a great locale but the service stinks. The first day I had to call for bathmat and washcloths. There were no bathmats available so I received extra towels to put on the floor, and then the washcloths had been forgotten so back she went. The second morning I discovered there were no teabags, and I'm not a coffee drinker. I called down, and was advised that I would have to come down to get them. HELLOOOOOO. . . I like to drink my tea while I'm waking up and getting ready, NOT after I get dressed. The breakfast buffet is okay but not worth writing home about. When we arrived for breakfast, one of the servers seemed put out that we were in her way, and then later came to our table to see if we had change for $20's. . . so in the midst of breakfast we were all going through out wallets. Strange!!! It was a nice walk to Old Town; however, the street down could use more lighting at night. We did enjoy sitting outside in the evening at the tables interspersed around the property, and the floral ambience was lovely.

"Perhaps the best location in Old Town, very convenient to the sites of Old Town and Trolley,"

4
19/04/2016

This is a beautifully landscaped hotel in the Old Town section of San Diego, about 6 miles from the airport. The hotel consists of 6 buildings spread over a large area and three (or four) different levels, so getting to your room may be a bit challenging. There are elevators, but they are a bit tricky to locate. The buildings are created in the mission style and landscaped with lovely flowers. Most rooms have a nice view. The staff are very friendly and helpful, but they are busy. Our room was nothing special. The furniture is a bit old and the room was a bit on the dark side because of the shutter window treatments. Still, it was clean, the bathroom was spacious, and the hotel common areas were perfectly lovely. We were given a coupon for a drink at the Tequila Factory which is on an upper level, and the food was fine. I did not use the pool, but I did use the exercise room which was small but the equipment was in good shape. The hotel has a shuttle that was convenient for getting to the hotel from the airport and downtown. It is probably better for getting to a city venue rather than the return because guests needing a ride from the airport are naturally prioritized. This hotel could not have a better location for nightlife and restaurants in the Old Town section, and the trolley is available nearby. I would stay there again.

"Lovely location, lovely looking hotel, many flaws"

3
19/04/2016

We stayed as a family of 4 at the beginning of April. I did my research before we arrived at the hotel so were aware that it was built into a hillside and were prepared for some stair climbing. We were checked in proficiently and given directions with a decent map to where our room was and where we could park. Or so we thought! In short we were allocated a room in Building 600 and because the main road up to this building was closed due to road works, we were instructed up through the multi storey car park and told we would need to 'walk' from this car park to our room. That walk consisted of leaving the hotel complex, climbing a large hill past some residential houses (with four suitcases!), into another car park (that we couldn't park in!), into a lift and then walk to the far end of the building to our room. Good job we are relatively fit, I dread to think how others would cope if they were in their older years or even disabled and had the misfortune to be allocated a room this building! I don't think we could have got any further away from Reception if we tried! Our room was ok, a bit on the dark side but it was adequate for our needs. The bathroom could do with a bit of an upgrade but it was clean. You could walk down tons and tons of steps to get to the other areas of the hotel rather than walk down the uneven road if you so desired. We had a good first nights sleep and fortunately for us we were still operating on UK time so were all awake early and good job too....the workmen started up with diggers, lorries and all manner of equipment at 6.45am!!! I felt sorry for anyone who wanted a nice relaxing morning in their room! I alerted the ladies on reception to how noisy it was and that they may receive some complaints...they didn't seem overly bothered! We were told at check in 'on the quiet' (so the guests next to us couldn't hear) that we had been allocated complimentary breakfast which I thought an odd gesture. I didn't have the heart to tell them that it was already included in my room rate that I had prepaid so I went along with her generous secret! Breakfast was plentiful, had a reasonable range on offer and was self service. There did seem to be numerous guests with different arrangements where breakfast was concerned, some having discount vouchers, others having it complimentary and others paying full price for it. Wouldn't it be simple to just include breakfast in the room rate?! A plus point, we did have a great view whilst eating out on the patio on our last morning. Unfortunately, we discovered after we had returned home that we had been charged over $400 for our stay even though we had prepaid through a UK agent prior to our departure. Reading other Tripadvisor reports, it seems to be the norm for this hotel...something is going wrong somewhere! We contacted the hotel and we were refunded but we are still £25 out of pocket due to conversion rates and admin fees charged by the banks. Thanks Best Western! So all in all, whilst we absolutely loved San Diego, would we stay in this hotel again?.. Despite it's wonderful location...no, probably not.

"Not for Familys"

3
19/04/2016

Here is a rough breakdown of my experience. I arrived after 9pm. The room was originally booked for a single person/king bed, however, I changed the booking, by calling the 1-800 number the day I booked, and switched it to two queen beds. When I arrived they had no record of the change. When explaining the modification to the staff, the older gentleman at the check-in desk was rather rude/condescending. He snidely told me the room was booked for one person and a king bed, but I showed up with two adults and an infant (insert rude look here). I showed him my revised voucher and he said "well it would have been nice if they told us". I understand his frustration, but it wasn't my fault the information wasn't recorded/transferred properly. Also, it's not abnormal for people to change their reservations. I brought my mom and daughter for a quick girl's trip. They were going to explore the area while I had a meeting at the local University. To make things more interesting, they put us in a room at the far end of the property. There was construction on the adjacent road, making it difficult to park close to building 6. I asked for assistance, or a cart, to transport our luggage to the room. Neither were available to us at that time. Disappointing, but we managed. I also asked for a crib, which was available, but it never showed up to the room. I ended up falling asleep with the infant in the bed. Luckily, I'm an easy going person so I managed the fiasco like a champ. The property was beautiful, and I really enjoyed waking up early and sitting on the balcony overlooking the tropical landscaping and harbor view. I won't come back here with family, but I may consider it for a solo trip.

"Good But..."

3
18/04/2016

The Hotel was pretty spot on with the "Old Town" Theme of Old town San Diego. However, the area where we were booked was in the back and the road to the area was closed. It was disappointing knowing that instead of a quick drive up to the back, we had to go around. Then from our part of the Hotel to the Lobby was a bit confusing.

"Last Time"

2
17/04/2016

We stayed here Friday, April 15th - Sunday April 17th, as this is usually our First Choice of hotels. I Am a Platinum Elite Member, which means I stay in Best Western Hotels 12+ times a year.... It also means (according to Best Western Corp) that I am entitled to the "Best Available Room". Actually, I Never Knew that, until last week when my new card arrived and I read the brochure! I've been staying at this particular hotel, twice a year for about 5-6 years.... I ALWAYS Book at least 2-3 months in advance, and I either request Room 105 (it has windows that can be left opened 24/7) or a Plaza Room..... Especially in April for our anniversary. This is the 2nd time (last April was the first) my request was ignored and we were put in building 5 (which does not have an elevator). I have told them numerous times I am not able to walk up two flights of stairs w/ luggage (there is no one help carry bags up the stairs) to get to a room. Upon checking in I was informed that we were once again put in Building 5, I asked if they received my request for room preference (Yes, they had, 3 months ago & it was noted on my account). When I asked when room 105 was filled, I was told: "About 2 hours ago, before you arrived". So then I was offered another room, either next to the parking garage entrance & ice machine or on a busy walk way...... I stated my disappointment & unhappiness, and Amber (she is a Sweetie) apologized & went to get the manager: Dean (who is usually very nice), but this time was Rude, Unapologetic, and LIED: "That room was given out 2-3 days ago... I have Room 407 available and I'll move the person who has (already) booked that room into another" I balked at that (I was denied my choice of room & didn't want to do the same to someone else) but was told by Dean: "Well into every life a bit of rain must fall" In other words, being a Platinum Elite Member and booking 3 months ahead means absolutely NOTHING to the Staff! There were other problems: * A light was burned out ** There was a bottle of some sort wedged under the sofa in the room (which was NEVER Removed) *** There was no Hot Water Saturday or Sunday morning when I wanted to shower (and tat night we had to run the water in the shower over 10 minutes before it warmed up) **** There was no bath mat the first day ***** The 2nd morning there was no bottled water or tea bags (For this we pay $7.00 per day "Resort Fee") ****** If you have a "Green Card", you may NOT make use of your "medicinal" smoke in the rooms, if you do, they charge you an additional $250 per night cleaning charge All I'm going to say is: Not again will I stay there........ The rooms are not inexpensive, nor are they all equal for equal pricing, the place is like a maze (had I not stayed in 407 before, I'd have gotten lost). Parking is $16 a night (if you have AAA you get a discount) they own their 3 parking lots and there are NEVER enough spaces...

"Service the Old Fashion Way"

5
17/04/2016

The hotel rates high in quality and location but the outstanding feature is the food and over-all service received at every turn. Location, location, location in a historic setting is important to a scientist who needs a break from the "structured system" business people encounter on each trip. Take a walk on the wild side in safety and comfort at this hotel. John Wayne Kennedy

"not what was promised"

2
15/04/2016

went for husbands 50th birthday weekend, staff asked for his name. Said he would be greeted with a happy birthday by staff upon checking in and our room would have extra accommodations at no extra cost which also did not happen. I tried to mention this to the clerk however she had no interest in hearing me and said I would need to speak to a manager the following day. (checkout). The upper parking garage was a nightmare under construction with no visible signs taking us over an hour to finally find it. Once ending up back at the lobby to complain to the manager on site asking for better directions.

"Second time"

4
12/04/2016

Nice place with great access to Old Town Historic Park. Room was clean and comfortable. Nice pool with hot tub. Comfortable beds. Nice on site Mexican restaurant with bar. They give you a coupon for a free drink when you check in. Parking on site at 16 per night. In and out privileges. Many may stairs. NOT handicapped accessible so if you have mobility issues, not a good choice. Otherwise, nice kid range hotel at a good price.

"I did not want to leave..."

5
11/04/2016

Great location for the exploration of old town. We arrived early and our assigned room was not ready, so they upgraded us. The room was spacious and clean, very comfortable. Our room was in the 300 wing and right near the parking garage (very convenient for the 3 am departure we needed to make). I really wish we could have stayed more than one night.

"Lovely and slightly quirky hotel in Old Town"

5
11/04/2016

First the quirky: the buildings are scattered around a hillside, so finding your room, or the restaurant, is something of a maze. (The desk clerk gave directions.) My room was a mini-suite: a small sitting room, bathroom, and bedroom, plus a small deck looking out over old town. The room was comfortable, and the breeze coming up the hill was delightful. My room came with a bunch of freebies - coupons for free drinks & free breakfast, some of which I used. But this doesn't seem to be uniform - my colleague didn't get as many freebies as I did. Staff was friendly and helpful. Location is fabulous, just a block from the shopping/dining areas. I would definitely stay there again.

"What a disappointment !!!!!!!"

1
11/04/2016

Booked two rooms at this hotel for a family trip with my daughter and grandchildren,....one a king and one a mini-suite King. From the outside this hotel is very attractive and inviting. Even the pictures on line look great but seeing is believing and the mini suite was particularly dingy and worn. The cheaper room was actually better. At time of booking I requested that the rooms be near each other because of the children but they were in separate buildings and two flights of outside stairs away. I checked with the front desk and they said there was nothing they could do. I even offered to pay more. So we just accepted it because with the kids we needed to get them settled in for dinner time and bedtime . The kids stayed with me in the suite which felt unsafe because of a second rear door from the bedroom leading to a small small patio overlooking a dumpster and parking lot. The air conditioner was a wall unit that was so open you good see the dumpster. Did not feel safe at all . The bathroom had a chipped and rusted tub and the hair dryer blew before I could even start to dry my hair. Overall this whole experience was a very big disappointment especially for the money spent on two rooms. Please reconsider staying here. It is just terrible!

"Pretty but with some niggling flaws"

3
11/04/2016

The Hacienda Hotel is in a great location close to Old Town, shops and restaurants. It is very pretty and nicely decorated with flowers and fountains. The room was comfortable, clean and spacious, and the lobby is comfortable and inviting. However, there are several areas where it could do much better. We stayed in building 600, at the very top of the property, and the instructions on how to reach it, using three elevators, were very confusing - the signs on how to get from one part of the property to another could be much clearer. (If you have any issues with mobility, make sure to book a room lower down!). We were charged $16 per night for parking, and then told that the parking area near our room was very small so we might not get a space. This is an outrageous charge, especially as it is the same rate for people not even staying at the hotel! With all the additional resort fees, room fees, etc., the initial nightly rate is almost doubled. The third issue was internet access, which was very sporadic - it was not clear which wifi site to access and it was down several times during our stay. The Tequila Factory restaurant, attached to the hotel, seems rather chaotic. We asked if it was possible to have an a la carte breakfast rather than the buffet, and three different waiters and waitresses told us they didn't know!

"Good location"

4
10/04/2016

Very good location - if you want to spend the evening in Old Town - this is the best place for the night. Everything is "around the corner". Also when you check in - you will receive few coupons for welcome drinks or salsa in restaurants near by. Not everywhere you will have access to internet connection, but breakfast are very tasty.

"Hacienda San Diego"

4
07/04/2016

The hotel is in the heart of Old Town San Diego CA. The hotel give you the feel of the Mexican influences in the area. It is a huge hotel that is extremely busy. Arrive early in order to get the best rooms. Stay away from the 600 area as it is the further rooms from everything thing and requires you to walk a lot of stairs. The 200 - 300 sections are the best

"Resort Fee???"

3
07/04/2016

I have stayed at this property many times in the past and just recently they have a new $7.00 resort Fee?? Nothing has changed at this property except the addition of this fee. Just increase the cost of the room by $7.00 instead of pretending to be a Las Vegas style property and gouging us for another $7.00 for nothing.

"Looks great, then you climb a lot of stairs"

3
06/04/2016

Vertically built hotel, a critical elevator was out of service the entire week I was there. Front desk is understaffed, with little options for surge - if more than 2 customers are there, it's a bad line. No express checkout. In and area surrounded by great food places (Old Town), the restaurant is average for the neighborhood in both quality and price.

"Only if you cannot find another place!"

2
06/04/2016

Service was terrible. Never showed up with the corkscrew they said they would bring. Construction outside the room. Great if you want a 7:00am wake up call using a jackhammer! Otherwise nice hotel in a good location if you are coming or going from San Diego International.

"Great View of Old Town"

4
06/04/2016

Check in was extremely slow, but friendly, people were lined up, the rooms are located in a couple separate units up the hill from the main office, and due to some road construction on the side road, we had to park in the underground parking and pack all our luggage about 1 block "all up hill" to get to the unit. I felt they should have recommended us and supplied us with a rolling luggage cart or a bell boy. Once we got everything into the room, it was clean, and great views.

"Avoid at all costs"

1
06/04/2016

The Best Western Old Town Hacienda is a nightmare. The source of the nightmare is a broken elevator. On checking in, the desk clerk, who talked like a robot, show me a map and told me to drive my car to the top level of the parking garage, exit the garage, turn right, walk past three houses (“Three houses?” “Yes, ma'am”) and then I would see the building where my room was. There was road construction going on so we could not park in the garage connected to our building. I understand that road work is beyond the control of the hotel, but it was extremely inconvenient. We had to walk about a hundred yards up a steep hill with our luggage. Robo-clerk did not offer help with our luggage. I returned to the front desk to ask for a room in the main building but was told there weren't any available (it was only 4:00 in the afternoon). My husband asked if there was a way to get to the parking lot around the road construction. Robo-clerk shoved a map at us and said “Go around” with no explanation. My husband has a lot more patience than I. We tried to find the detour but could not so we ignored the road construction and drove up to the garage of the building where our room was. The next day we discovered that there was an elevator that would have made everything a lot easier, but it was broken. We found it annoying that the broken elevator was not mentioned. That night, as I was about to walk the hundred yards up the hill IN THE DARK (no street lights) I saw a young girl with luggage looking very puzzled. I helped her find her room. This was a young girl, alone, in the dark, who had not been offered help with her luggage or in finding her room. At this point I called the front desk to chastise them for allowing a young girl to walk the hundred yards uphill in the dark. The desk clerk made a lot of excuses and I asked to speak to the manager. The manager listened and responded calmly and was apologetic and said he would speak to his staff. Oh, I forgot to mention that a rat ran past me in the parking lot.

"Beautiful landscapes"

4
04/04/2016

I stayed in the 700 building for over 2 1/2 months. The staff is very friendly and pleasant. If you have a question or need something they can help you out and/or point you in the right direction. The Tequila Factory staff are awesome and very friendly and treat you like family. I will always stay at the Hacienda when I go to San Diego. If night life is your thing then it is within walking distance and always pleases everyone. If you are more relaxed and just want a quiet evening then stay in and enjoy the balcony or Promenade level and the cozy atmosphere.

"Good location, lacking in other areas"

3
04/04/2016

We stayed only one night at the Best Western Hacienda. The room was nice and the bed was comfortable and it was clean. It is in a good location if you want to be in Old Town. The property is sprawling and it was difficult to find our room. We had several pieces of luggage and their only two luggage carts were sitting there filled with luggage. It didn't appear anyone was using them. I asked the desk clerk if there was a cart we could use and was told "maybe you could find one around the corner". When I couldn't, it was met with a shrug of her shoulders. The room numbering is confusing. We are hauling our luggage around trying to find our room. Went back to the front desk and said we couldn't find it and the desk clerk replied "it's really not that hard". Our friends were in a room at the top of the property. There was no working elevator and they had to walk up a big hill pulling luggage. Later that evening, we came across a young woman trying to get her luggage up the hill. She was struggling. It was dark and she had a long walk uphill with no offer of assistance from the hotel staff. So - if you are looking for a hotel with friendly staff with a goal of providing customer service, this is not the hotel for you. If you want a room near Old Town, go for it.

"Worst time in a long time"

2
04/04/2016

We have stayed here many times and this was by far the worst. Cleanliness of room was in much needed attention. We were put in the most remote room on the property. We were very disatified. I was disgusted by the dirty microwave and coffee pot. Bathroom was not up to standards. Very poor outlets for charging phones, etc. Internet was slow and hit and miss. TV channels were few. Requested extra pillows and towels in advance and room on plaza floor but were given no choice but the 600 building. Construction made us walk half a block up hill to room. Elevator was broken and no shuttle service for 70+ guests

"Wouldn't be my first choice"

2
04/04/2016

I stayed in the 600 level, which is about 8 vertical blocks straight up. The critical elevator to make life easier was OUT OF ORDER the entire week. One day, I wouldn't complain - but I bet it's still not working. Security - there is none. The hotel map lists "keyed gates" , but that is not true. There is no security whatsoever. Anyone can enter the hotel property from any street, or just thru the garage entrances. On the up side, BW Hacienda is centrally located, convenient to Old Town. Staff are superstars, true professionals. They do make you feel like you're coming home, and I loved that. I will never stay there again, b/c I don't want to climb Mt Everest every night, and an "Out Of Order" sign for a week just says LAZY to me.

"Best place to stay in Old town San Diego"

5
01/04/2016

The location of the hotel was excellent for our purposes. We were there to visit University of San Diego as a prospective college for my daughter. The hotel was walking distance to the transit station and from there we rode buses not only to the college, but also the grocery store, beaches and a mall. In addition we walked all over Old Town to shop and eat.

"Beautiful Hotel with great views"

5
30/03/2016

Great hotel with great amenities. We always stay at this hotel which has a great location to old town San Diego. I only wish the swimming pool would be larger, but overall it is great place to stay. I stayed in the highest building and was given a great balcony room with a great view of San Diego

"Watch Out for Double Charges!"

3
30/03/2016

My family and I stayed in this hotel for two nights. The hotel itself is beautiful and generally the staff is great! This time- the tub didn't hold water- and the big issue was that we were charged twice! When I called to have it resolved-They didn't help!

"Cool place close to SPAWAR"

4
29/03/2016

I like staying here because it's a different place to stay. It's clean and friendly. The rooms are open and nice. The views are great and it's a short trip to old town for food or work. El presidente club is great for food and drinks. Here is a pic of how it is right now from my balcony.

"Great location and nice clean property"

4
29/03/2016

We have stayed at this hotel a few times and definitely will stay again. The airport shuttle service is very convenient and the breakfast is very good. The location is great, right in the Old Town and so close by the bus and trolley stations. The rooms were clean and comfortable and also come with free bottled water each day. Can't wait to go back!

"ROAD CONSTRUCTION"

2
29/03/2016

Better check the status of the road construction which required a detour to access ramp and also a wait when leaving the ramp because construction blocked the driveway. Wifi is terrible, we ended up having to purchase additional data from our carrier. There was a huge gap between the hotel door and the frame meaning we could hear EVERYTHING that went on in the hall and probably was a security issue, in retrospect.

"Perfect Location"

5
29/03/2016

We stayed at this lovely hotel for 12 nights and didn't want to leave, a lovely property spread out over several buildings set on a hillside. We were lucky to have a room not too far from the reception area, but I would imagine some rooms to be quite a hike away. There are elevators dotted about, which make it easier to get around. Our room was large with a little living room area complete with fridge, microwave, coffee maker etc. Everything you could possibly want really. The room was clean, well stocked and had a very efficient air cooler. The staff were all friendly and helpful, and the hotel is in a perfect location, opposite the Morman Battalion site and the Heritage park, The Whaley house is on the next corner and there are many restaurants, bars and attractions with a very short walk. The trolley station is less than a 10 minute walk and that can get you to all the main tourist sites. The MTS service in San Diego is very efficient. We had a complimentary breakfast which was very good, there was plenty of choice. Not everyone seemed to have a complimentary breakfast, so may be worth checking with your tour operator or when you book. It really set us up for the day, and everything tasted good. Only down side was the noise on our first couple of nights, large family groups would congregate outside around the tables to chat/drink etc and thought it was acceptable to carry on till well after 11pm. Its not, security will deal with it quickly if you call them. You can also hear the trains going by, but that isn't a problem. The Wi-Fi is terrible, and very hit and miss. Sometimes we could get a connection in our room, but mostly we couldn't. We gave up trying in the end. I would definitely stay here again.

"Nice rooms, poor layout, questionable service"

3
28/03/2016

The rooms are fine: clean, in good repair. There was a long line at check-in, with cars filling the small drive up area forcing some to block the sidewalk and wait in the street. The layout of the property is a labyrinth of stairs and walkways among 6 buildings. They put us in Building 6 at the top of the hill, but the road was being worked on, so we had to drive a mile or so from the lobby on a circuitous route through the hillside neighborhoods to get to our building parking. Then trying to find the restaurant or the lobby on foot involved numerous stairways up and down from building to building, following sketchy directions from staff that we encountered along the way. And of course one of the elevators en route was out of service. Then to add insult to injury, we got called out of bed at 7:00 this morning to tell us that we had to get our car out of the parking lot immediately because they were digging up the road. When I asked the front desk why they even put us in that building knowing that we were to be there for two nights, she answered, "_I_ didn't put you there." Not the kind of response to calm my great annoyance. We had hoped the hotel woud be convenient to walk around Old Town at will, but the location up the hill made it too difficult to do more than once, as we're both around 60 and one of us is handicapped. I think I'm swearing off Best Western after this and the horrible experience in Washington, D.C. a few years ago.

"You will not want to leave"

5
28/03/2016

Hotel was clean and quaint. Staff was very friendly and helpful. We arrived early and our room was upgraded because our original room was not ready at check in. I will definitely stay here again when in San Diego. The bar/lounge was nice. View from the restaurant was incredible.

"beautiful garden spaces"

5
28/03/2016

Very beautiful with lots different levels on the hill where every level is a relaxing place to lounge. The staff is very friendly from the front desk to the restaurant and bar. The driver to and from the airport was helpful with the luggage and offered to drive you around the different tourist areas during the stay.

"Beautiful hotel in the heart of Old Townsend"

4
26/03/2016

This is a beautiful property in the heart of Old Town San Diego, within walking distance of restaurants, shopping and historic landmarks. Parking and breakfast are not included in the price of the room, like the majority of Best Western hotels. This is an older hotel and if you have problems with stairs, be sure to ask for a ground floor room, as the elevator was out-of-order at the time of our stay. Staff was helpful, we were given two drink tickets for the restaurant on the property, that we never used.

"Great Location"

5
24/03/2016

We Loved our room and the location. With in walking distance of Old Town. The people working there were very helpful and the view from the patio was very nice. We didn't get to use the pool on this stay but, hope to the next time we stay. The bar area was very nice.

"Pretty Hotel"

4
24/03/2016

We stayed for 2 nights. Only issue, the TV was over 20 feet away from place to sit and watch. As two women traveling alone we felt very safe here. The hotel is one block from Old Town and looks out over most of the area. Nicely decorated and landscaped. Pool and hot tub were nice but I would make sure your room was not over that area. Will stay again.

"Best Westen Plus Hacienda"

5
20/03/2016

I love this hotel, it is always my first choice when staying in San Diego. The proximity to Old Town State Park adds to the atmosphere. It is minutes from downtown. Always clean and comfortable. The hotel has a very cheerful and friendly staff. The Tequila factory Restaurant is excellent and the terrace provides on of the best views of Mission Bay area. All in All if you are looking for more than just a hotel room , whether for business or pleasure the Best Western Plus Hacienda is hard to beat.

"More pros than cons"

4
19/03/2016

If you are lucky enough to get a room with a balcony the views are great. The rooms are very clean but the decor is dated. If you always use an elevator this is not the place for you. There are stairs, stairs and more stairs.

"Great staff!!!"

4
16/03/2016

Awesome staff, clean room, spacious, and close to a lot of shops. I love that part of town and I had a great time eating good Mexican foods and touring around the lovely Museums. I highly recommend them great customer service!!!

"Best value Best Western"

5
16/03/2016

Great staff, Hector in the Bar is the best. Rooms are always great - clean and they don't smell like a chemistry set. Excellent value!. Great location, too. The restaurant and bar are a great addition. I recommend you ask for rooms in BUilding 3 or third level of Bu.ilding 1.

"Old Town in San Diego in California"

5
15/03/2016

We stayed for 3 nights at Best Western Plus Hacienda Hotel Old Town in San Diego in California and were grateful for and very happy with how clean and large the room was. Coffee, sugar, tea and cleaning materials (detergent etc) were all provided which was something we weren't expecting, the toiletries were replenished during our stay.Safe in the room. Shuttle from and to airport.The people at the front desk were very friendly and accommodating. Great restaurant and bar on property. Heated pool and whirlpool overlooking the city. Parking on the site. We are giving 5 stars. If you're looking for somewhere close to all the sites at San Diego at reasonable price then I can definitely recommend Best Western Plus Hacienda Hotel Old Town . Thank you! I am telling my friends to go here and when I go back to S.D I will be staying with Hacienda Hotel again for sure.

"Great location and great sleeping!"

4
15/03/2016

Steps away from Old Town, this moderately priced hotel offers excellent rooms and service. The only thing lacking was the formerly-free breakfast was now included only if you paid an additional price for the room, and the breakfast offered was not worth that extra.

"Wonderful stay!"

4
13/03/2016

We loved the ambience of the hotel. It was very relaxed and gave us the feeling of being in another country - the flowers, the fountains and greenery were beautiful. The staff was wonderful and gave us a great room. We had a little problem with the internet, and a technician came up and helped us. The room was clean although a bit dated. But we didn't come to stay in the room the whole time either. We wanted to be walking distance to Old Town and not have to drive anywhere as it was just a short get-a-way for us. We were able to have the complimentary buffet breakfast one day and the champagne brunch the next day! Great food, great service at the Tequila Factory. We will come back again for the great location, great value and pretty nice rooms with awesome views!

"Great Place, just OK this time"

4
13/03/2016

We have stayed here before. GREAT Location, in walking distance to everything. This time the bed was hard as a rock. and the "suite" we had was like we were in the garage apartment at someones house.. the air was in the window unit..which didn't extend to the front room, which made it very hot/cold... when we stayed at this hotel before, we had central hear/air.. I have had better experiences at this hotel. It is a clean and friendly hotel. It is pricey, that is why i expect certain things.. and they have delivered in the past. This time not so much.

"Decent location- no frills hotel"

4
13/03/2016

So... people LOVE the location of this hotel because it is walking distance to Old Town. We really were not that impressed with what Old Town had to offer. As far as the amenities of the hotel are concerned, I would rate it 2.5 to 3 stars- pretty basic. If you are really particular, you may even think of it as a Motel, since the rooms are accessed through the outside...

"Nice stay"

5
12/03/2016

The hotel staff was awesome. They were there to assist with anything that came up during my 10 week stay. The bar staff treated us like we were from the local residence. Nice atmosphere throughout the hotel property.

"Watch the billing..."

3
06/03/2016

The staff was more than helpful, having arrived early. We got a king mini-suite early, with extra windows since it was on the end. I was aware of the ambient noise and maze like layout, so this was not an issue for us. We did not drive because of the location, so the parking charges were not an issue. The shuttle van was available to us if the driver was not out on an airport run. I would pay the resort fee for that. The rooms are dates, and that's okay too. The breakfast buffet was normal fare. The w-fi was definitely a hot-spot only freebie in the lobby, unless you were REALLY close. My wifi worked in the mini living room, but not the bedroom 10 feet away. What upset me was the "hold" they put on my credit card for the full amount of the room PLUS $75 for incidentals, then billed me again when I checked out. Both the "hold" and full bill are showing up as pending charges, so now my credit card is locked down and is incurring an over the limit fee. I assumed that once we checked out and actually paid the bill that the "hold" would go away, but it is still pending, and when I called, the clerk said it would all be returned to me in a couple of days. I only requested a $1000 limit on this card for a reason, and now with both charges, I am on lockdown. I am NOT happy about this.

"Disappointed"

2
06/03/2016

We have stayed here before and it was nice. But this time we were very disappointed. When we got ready to go to bed it was late and as we opened the bed we found hair on the sheets. My husband called in the morning and asked to have them changed but sadly the next night the sheets were still the same dirty ones we had the night before. The shower did not drain and the bathroom floor was dirty with hair and crud on the floor. We didn't have any washcloths and had to call twice before we could get any to take a shower. We probably won't stay here again

"Beautiful hillside property"

5
05/03/2016

I just held my annual sales team meeting for 16 at the Hacienda. The property is spread out over several buildings with staircases (and elevators) throughout. The Spanish style with plants, courtyards, and fountains was really lovely and my team thoroughly enjoyed staying there. The hotel rooms are a bit dated but they were busy making upgrades. Bed was comfortable. All staff members we encountered were very friendly and helpful. I specifically worked with Sidona, Susan, Jonathan, Maria, and all were great! All rooms seemed to be different from each other and great views across to the ocean from the higher level rooms. The Old Town area was steps outside the lobby, close to many restaurants, shops, and parks. One night we walked 4 or 5 blocks to the trolley and took that downtown to the Gas Light district which was really fun. Highly recommend!

"Love the Hotel, Hated Room Location"

5
29/02/2016

I felt that we were given a room way by the far end corner by the laundry room, because I received it off my points. I was not pleased with other guest washing at 7 am or so on a Sunday morning and then wait outside the window for the clothes and talk outside our door and window. Felt my morning relax day was wasted. I really love this hotel and the staff, didn't like where my room was located.

"Hit or Miss...."

4
29/02/2016

Don't stay in building 7. You will be woken up at all hours of the night by garbage and delivery trucks. The iron didn't work properly, it dumps water out all over your clothes. The ac wouldn't turn on for awhile, at one point I was sweating. We moved to building 5 after the first night. Additional problems occurred. I had to unplug the fridge because it made a loud noise. There are only around 20 channels on the tv and many of them aren't a clear signal. The tv in my room, the HD hookup was blocked so I ended up watching Netflix on my laptop. The hotel doesn't offer complimentary breakfast so be ready to walk down the street or order room service. On the plus side, the room in building 5 was nice, awesome views, the bed was comfortable, the staff was nice, it's walking distance to everything, and the grounds are kept up very well. Another thing to be prepared for though, a few of the elevators were out and you have to climb at least 50-100 steps depending on which building you are in. Hope you are in shape! It's a unique hotel for the location but be prepared for a few things to not be quite right.

"Bad recommendation"

2
27/02/2016

We were sent here by a tourist information person at Balboa Park. She highly recommended this hotel and the adjoining restaurant. Both were terrible. The rooms were not clean, needed repairs and new furniture. You couldn't sit on the sofa without sliding off. The train went by every half hour at night blowing it's whistle. One of our rooms was under the stairs and so dark that you couldn't tell if it was night or day. The maid started vacuuming outside our door at 6:30 a.m.! Parking was $16 extra. We each got a "free" margarita at the restaurant but it tasted terrible. The waitress did not return to see if we wished to purchase another or stay for dinner. We didn't!

"Excellent Location Excellent Service Excellent all the way around!"

5
27/02/2016

We opted to spend a couple of nights in San Diego to facilitate going to a college basketball game. It was a great decision. We arrived about 3 p.m. Our room was ready. It was a super king. As you entered, there was a small living room office area. Down the hall, a small bathroom and then the bedroom area. Outside of our bedroom was a small balcony overlooking part of Old Town. We could see downtown in the distance. The bed was a little hard for our taste and the lighting in the bathroom could have been better, but the AMBIENCE and LOCATION made up for any complaints. The staff is quite accommodating. We ate the breakfast buffet. The first morning the coffee was not hot, but they quickly remedied that. The next morning the coffee was piping hot. We had eggs and bacon to order. Eggs cooked as ordered. Nice! We also were given free drink coupons for their restaurant. We had margaritas on the rocks - made perfectly. We will definitely stay here again. The location is excellent and the staff get an A++.

"Hacienda"

4
27/02/2016

Easy walk to Old Town San Diego. Offers Breakfast and Dinner for free! Outstanding property with great views. Bathrooms are little dated. Rooms are clean and neat. GREAT STAFF! Stayed for business, would gladly stay for personal vacation. Close to interstates to easily get where ever you destination is.

"Ratty, Tatty, and Noisy"

2
26/02/2016

The exterior looks just fine, and so does the lobby. But the rooms have really disgusting old satiny-material bed spreads, the beds a lumpy and the showers are ancient. NOTE: This hotel is right nearby a commuter train line. The trains run all day and night. They BLAIR their horns throughout the night, every hour on the hour. It does not matter which you are in, you'll hear them LOUD and clear. The front desk staff is not likely to help, unless it is a manager. Gonna stay here? Good luck to you.

"Ideal location, authentic feel in an older hotel."

4
25/02/2016

I loved the quaint & authentic feel to this place. An absolutely excellent location for Old Town. Perhaps the room and bathroom could do with a little modernization, but I wasn't disappointed, it was fitting to its surroundings. Parking was an additional cost in a multistorey car park next door. The one thing that let down my experience in this hotel, and not that I think a review of a particular individual experience is constructive, but I see other reviews mentioning reception staff. The checking in/welcoming process was cold & robotic. The young lady came across as rude and impatient. For such warm and charming surroundings this is a negative contrast. With an improvement in customer service I would stay here again.

"Hacienda Hotel Old Town"

4
25/02/2016

Love the location and overall ambiance of this hotel. We like to visit old town San Diego often and this is the place we stay. The grounds are lovely and well manicured and the views are outstanding. The rooms are comfortable and have mini kitchens w/sink, refrigerator, and microwave and a nice sitting area. One would expect the house margaritas to be (at the very least) good being the name of the restaurant is Old Town Tequila Factory Restaurant and Cantina, however the opposite is true. The house margaritas are lousy and service at the cantina wasn't any better. Overall, the hotel is outstanding and there are plenty of restaurants and bars within walking distance.

"Love the Hacienda Hotel in Old Town, San Diego"

5
25/02/2016

The Hacienda is beautiful, and the staff are friendly and helpful. I go out of my way to stay and this hotel. The location is great if you want access to Old Town San Diego and plenty of good restaurants. Also an easy walk to the Trolley which takes you downtown and to other sites.

"Wedding"

5
23/02/2016

I had a wedding at Tequila Factory Restaurant Old Town San Diego. All of my wedding guests stayed here and EVERYONE loved their rooms. This is my favorite hotel to stay in everytime we go to San Diego. Love the atmosphere. It's very clean. Employees are very nice and love we can walk to shops and restaurants.

"First Time"

4
23/02/2016

Great view. Easy walking distance to all great restaurants. Courtesy desk need to be friendlier. I think she needed a hug. Map from the hotel did not note fitness center. Free bar drinks, joke. If you like Bud, you are in luck. Fitness not bad. Room are very clean and you do not hear very much noise. Do not expect to park on the premises, even if you pay $10 for parking, good luck finding a parking spot on the premises. I ended parking on the side street.

"Dirty"

1
22/02/2016

Rooms are NOT clean, stale sheets, human feces on the floor and no working smoke detector, it was actually missing. Way overpriced for a motel 6 room. We won't be back here and we do not recommend this hotel. The location is why we choose it, but seriously not worth it. Keep looking.

"Insensitive Hotel Manager"

2
22/02/2016

My wife is a fulltime caregiver for her 101 year Godmother. We were unable to celebrate Valentines on Sunday, 2/14/2016, so this was our Valentine's getaway. When I registered I asked if they had a Jacuzzi and bathtubs in the rooms. My wife has bad knees and heat therapy soothes some of the pain. I was told "yes" for both questions. When we arrived we were assigned a room that had not been cleaned. I needed to go back to the front desk to get another room. We moved to another room. We went to the pool for a while. Before leaving the pool we went in the Jacuzzi. It was only warm. I called the front desk and was told they were working on it. Later that evening I called & was told they were unable to make repairs. We missed out on the Jacuzzi. My wife decided to take a hot bath. Unfortunately, the drain stopper didn't work & wouldn't hold water for a hot bath. At check out I complained to the manager, "Bill". I emphasized this was our Valentines getaway. He seemed insensitive to our ruined stay, but wanted us to comeback. The best he could do was offer 50% off our next stay. This is unacceptable. The next day I looked at the charges on my credit card. We were overcharged. I was really bothered by this and called the hotel. I was told the charge was for incidentals & we would be credited the overcharged amount. I believe there was an error or someone forgot to remove the charges at checkout. I talked to the manager Bill again and he apologized but kept repeating the charges were for incidentals. Incidentals we never used & didn't understand why we were charged this on my credit card. I feel if I had not caught this overcharge, it would not have been rectified. Needless to say, this hotel is insensitive to their guests needs. It is a Valentines getaway we want to forget. We will not be returning to this Best Western Hotel.

"Best Western Plus Hacienda is really unique!"

5
22/02/2016

This hotel is really unique and nice, you have to visiti! Service and cleanese is excellent too! Convenient located in the heart of Old Town San Diego and great views! Reasonably priced for seasons. Full of historical stories.

"wonderful hotel"

5
21/02/2016

Hotel is in the perfect location In Old Town, décor of hotel makes it really feel part of old town... Beautiful view of the bay.. Room was very large and clean... very quiet.. PERFECT!! we will definitely be planning another stay at this hotel, and other Best Western properties on future trips..

"Never Again"

1
20/02/2016

Hotels are often selected-booked enroute if driving duo. It is difficult to catch all the fine print, if it even exist, in hotel listing. This might have been the case here. We would not have chosen to stay one night where requiring a "Parking Fee" ($16/night) & "Resort Fee" ($7/Accom). At check-in we objected but had no choice...our room rate, resort fee and taxes were prepaid non-refundable. It was late evening. It got worse. Included were 2 Tickets for a "Margarita, Wine or Draft Beer" at their Tequila Factory bar. At the top of the tickets:"Welcome Drink"..."With Our Compliments". Nice. Until, I read the small bottom line "Welcome Drink included in Hotel Resort Fee. (Gratuity not included)". Whoa. So I am required pay the Hotel $7 for the Resort Fee and they "give" me two $7 "free" drinks. Maybe OK but the weak margaritas were only worth $0.50 ea. My "sneaky cost issues" stated herein were reported to "Rich", the manager on duty, before going to the TF. A waste of time...I hate being quoted "policy" by a human, much less a manager. What if I had been a teetotaler? Including my $5 tip with the "forced" $7 resort fee, my NET loss here was only $11 plus the $16 parking rip-off for a total of $27 net over the hotel rate expected on the Hotel.com booking arrangement. Never Again, at this Worst Western. Best Western won't see me back anywhere in the world for a long time (and I travel many months each year)!

"Bring your sherpa and lets go mountain climbing."

4
19/02/2016

Actually, I must admit the climbing part was my fault, due to requesting a "view room", which just happened to be located at the top of the property. I'm a little late in posting this review, as our stay was back in December, right after Christmas, but I wanted to share my impressions of the hotel. It was a spur of the moment decision to get away for a couple of days between Christmas and New Years Day, and I really didn't think we had a chance to get a reservation, but the great front desk staff were able to secure us a view room, exactly as requested. Upon arrival, we were directed to a parking garage at the top of the property. From there, it was several flights of stairs down a hill to our room. Once in our room, we were pleasantly surprised with a great view, looking out across Old Town San Diego and out toward the distant bay. The room was clean and nicely appointed, and had a large French door opening out to our balcony. We were located on the second floor of building six, and had no noise from our third floor neighbors, and only slight noise from the people using the pool below our balcony. The fun really started when we decided to walk through the property to access Old Town. It's like a maze of stairwells, courtyards and elevators, that only access certain floors, but not others, very confusing. I began to laugh as we were walking through the property, map in hand, and several times, would meet another group, map in hand, just as lost as ourselves. Ultimately, we were able to figure the "lay of the land", and found our way to Old Town and back again. At this point, I must urge those of you who are in less than good condition, to request a room closer to the reception area or elevators, to eliminate the need for stair climbing and Sherpa guides. We enjoyed our stay at this hotel, the only problem being a double charge on my credit card for room service ordered from their on site restaurant. Upon discovering the charges, I called the manager and he removed them from my bill. All in all, I would recommend this hotel for it's great location and reasonable rates, and will return on our next visit to town.

"Adventure in Old Time California"

5
19/02/2016

The Hacienda is a beatiful hotel, with Spanish architecture, terraces, including a plaza all nestled on a hillside. Rooms are lovely and the food at the resturant is American Spanish cusine. The buffets have a great variety to please everyone. The hotel is within walking distances of many resturants, quaint shops and the historical "Old Town San Diego" with a glance the history of California's beginings. Within a short driving distance is the Sea Port mall, harbor cruises, Balboa Park, the wonderful San Diego zoo, Sea World Park and along with many other fun things to see and do during your visit.

"Great Location!"

4
18/02/2016

Tucked behind the Whaley House is Is a hidden gem, BW Hacienda Hotel. We stayed here for Valentine's Day. It's right in the middle of some great restaurants. My wife and I enjoyed The Old Town Mexican Cafe (Get some corn & flour tortillas as an appetizer! You won't be sorry!) The Old Town Tequila Factory Restaurant & Cantina is conveniently located on the hotel grounds (4th level - they even have their own stop on the elevator) Be prepared to walk to your room. I recommend you pay the extra $16 and get the parking pass. There is absolutely no place to park around Old Town unless you're extremely lucky. I enjoyed the room and the setting is like an old villa on a hillside.

"Very good Old Town hotel"

4
18/02/2016

Attractive hotel ideally located for the Old Town. Our room (note all rooms accessed externally) was large and clean. UK visitors note that price stated does not include two lots of tax, service charge and car parking. Very good Mexican food restaurant with great views and there is a nice swimming pool. Apart from the Cosmopolitan, other Old Town hotels are located further out. If you are looking for a mid range hotel in Old Town, I would recommend the Hacienda.

"Has that old California feeling."

3
18/02/2016

I've stayed at the Hacienda a few times and love the style. It seems to fit right into the Old Town landscape. It takes a while to find your way around because of the lay out and all the levels. It is not a hotel for anyone with walking problems. There are elevators but could be a long walk to/from your room to the elevator. The free shuttle to/from the airport is great but not available early in the morning. There is a resort fee and parking fees. Love the coffee available in the lobby each morning with flavored creamers. Sometimes the staff at the front desk can be overly busy. The last time I was there was for a family vacation and had reserved two rooms, they put us in rooms that where not only apart but in different buildings and different levels. Not good. Know there is a bunch of negatives for this property but still love the feel of it. The photo's posted where a few years back but area is still the same.

"Another good experience at BW Hacienda Inn"

5
17/02/2016

Wonderful ambiance of Old Town, San Diego. Service was great and the location makes you feel like you're in a mexican village. The affiliated restaurant has great service and a neat view of San Diego. The terracing of the facility makes you forget you're in a hotel.

"Beautiful Hotel but with several architectonic barriers"

3
17/02/2016

Beautiful Hotel but with several architectonic barriers. Not good for elderly or physically challenged people. Lot of stairs and hills. If you decide to stay, make sure to ask for a room close to the main building were the lobby is (avoid building 6, which is too far from the main lobby and isolated from the rest of the hotel!). Parking is very limited in high season. We needed to park in the street. Parking is really NOT GUARANTEED, even if you pay for the parking in the front desk. Very convenient location, close to attractions stores and restaurants. Extremely beautiful appearance.

"Too much hassle and cost for return on value"

3
16/02/2016

A pain to get to and had to pay additional 16 bucks to park!!! A trek to get to the hotel from the parking garage and even though view good, the pool area was noisy. Felt a bit spendy for being so old in style and the tv channel viewing was very very very limited. Beds were hard and with the high price of this place, should be top of the line. Overall, ok but not worth the hassle to get to or the price they charge.

"Anniversary retreat"

4
16/02/2016

The Best Western Hacienda