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Best Western Plus Island Palms Hotel & Marina, San Diego

2051 Shelter Island Drive, 92106-3105, San Diego, United States - See on a map
Best Western Plus Island Palms Hotel & Marina - Exterior The Best Western Plus Island Palms Hotel & Marina is ideally located in the center of San Diego. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

With a waterfront location close to Ocean Beach, SeaWorld®, and the San Diego Zoo®, the Best Western Plus Island Palms Hotel & Marina is a hotel in San Diego, CA’s idyllic Shelter Island neighborhood, earning TripAdvisor® Top 25 accolades thanks in part to our incredible views and resort amenities. Our rooms overlook our private marina, San Diego Bay, or the downtown skyline, and each comes with free high-speed Internet, refrigerator, and microwave, because whether you’re here for a romantic bayside getaway or rooting for the Padres at Petco Park having the comforts of home matters when you’re on the road. And speaking of comfort, our pillow top mattresses and upgraded pillows guarantee you a good night’s sleep. We take full advantage of our waterfront location, and so can you. Host an event for up to 200 in our unique waterfront meeting venue, overlooking Point Loma and our private yacht marina. While you’re here, enjoy a friendly match of tennis or take a walk on the trails along the water. The most unique amenity at the Best Western Plus Island Palms Hotel & Marina is the marina itself, which welcomes sailboats, super yachts, and cruisers as the closest yacht basin to the open ocean. The boat slips range from 20 to 200 feet and boast full hookups for water, electric, phone and cable. Reserve your room at this unique waterfront San Diego/Shelter Island hotel today. For the safety and welfare of our guests and staff, our fitness center is currently closed.

Best Western Plus

Island Palms Hotel & Marina

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
  • Tennis court
    Tennis court
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 4712 guest reviews
NOTE ISSUED
Excellent
2826
Very Good
1366
Average
338
Poor
111
Terrible
71
REFER TO NOTICE
Business Business
361
Couples Couples
1757
Family Family
1663
Friends getaway Friends getaway
267
Solo travel Solo travel
138
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Felt like family, great suite"

5
mc09876, Colorado 09/05/2022

WE have stayed here several times, but for odd reasons we booked at the Dana across town, that really did not work out on this trip, so we checked out the BW Island Palms to switch rooms. They were super friendly and showed us a nice suite with a partial view of the bay. The Dana was kind enough to let us out of the rest of our reservation and we had a wonderful time at a nice accessible suite at the BW Island Palms. Room was great, house keeping was nice, restaurant was good, they have a DIY laundry room. A great time overall.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We are glad to know that you had another exceptional stay at the Best Western Plus Island Palms Hotel & Marina. Thank you for mentioning how much you enjoyed our on-site restaurant, Blue Wave Bar & Grill. We love knowing you continue to enjoy our hospitality and comfortable accommodations, and we look forward to serving you again in the future. Barbara Thompson, General Manager

"Good stay, good location, could update"

3
Josieg624, United States 09/05/2022

The pros: bed was super comfortable, location was great, restaurant on site had good food and friendly staff, property was safe and well landscaped. Cons: our room was dark, poor lighting, main pool was small and very few lounge chairs we couldn't use that pool, in general not much pool space. 2nd pool on site down the path had more chairs. Overall I might stay again if I had a better brighter room.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Josie, thank you for being our guest and for your candid review. We are glad our convenient location worked well for you, and you loved your dining experience at our in-house restaurant, Blue Wave Bar & Grill. We are also pleased to read that our devoted associates took good care of you and enjoyed the comfortable mattress in your room. However, we apologize for the concerns you had with your accommodations, and we are grateful for the feedback that helps us improve our guest experience. Thank you again for choosing us, and we hope you will give us a chance to serve you better the next time you visit the area. Barbara Thompson, General Manager

"Not up to expectations"

3
SleipnirsRider, Coachella Valley, California 09/05/2022

The room was small - to be expected in an older property, but still not a good thing. Worse, since we booked through TripAdvisor Plus, we were placed in a room facing the street on the ground floor. The property staff mentioned that 'since we had booked through a third party', they were doing this. No information was available prior to our arrival about the $18 parking charge (either on TripAdvisor or the BW website), but that's not much of a surprise when dealing with properties like this. The ice machines are well hidden, even though the soft drink vending machines are well marked - ice being free and drinks costing money, I believe. Desk staff were slow at check-in, though polite (other than the mild scolding about not booking direct). Parking stalls are designed for compact cars, and our SUV barely fit. The tissue dispenser in the room was empty and no replacement box was to be found. Fresh paint was in evidence, but the painters hadn't properly stripped or sanded the walls, leaving peeling paint beneath the new. There's no 'plus' to this Best Western, other than its location.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for being our guest and sharing your review. While we appreciate your rating, we sincerely apologize that the room type you requested was not available and for the issues you had with the assigned accommodations. We also regret your disappointment with the parking fee; however, we would like to share that these fees are listed on our website, and we regret you were not aware of this. We completely understand your frustration and the inconvenience this has caused you. We are grateful for your patience, and we hope you will give us another opportunity to serve you better. Barbara Thompson, General Manager

"Nice and reasonable price"

3
tagretchen, Chicago, Illinois 07/05/2022

Visited in May 2022 with a large family group. The hotel was clean and rooms seem to have been recently renovated. At the time there was no cleaning service, but they were very attentive bringing towels as needed. Great views, but not a lot nearby.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay with your family and for posting such a kind review of our hotel and associates. From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. However, we strive to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you again for choosing our hotel, and we hope you all will give us another opportunity to welcome you to the exceptional holiday you deserve. Barbara Thompson, General Manager

"So disappointed!"

1
lovemyDux, Eugene, Oregon 03/05/2022

We had stayed here based on our timeshare trade. We were told that we would have a nice room and king size bed when I called 2 weeks in advance to . Well, we got the king size bed (very comfy by the way) but our room had broken window shutters, tv did not work, we were looking at the parking lot, was just run down, and helicopter noise all day/night due to Navy Seal training across the street. We asked to be moved but was told they were booked til the weekend. They would contact us Sat if they had another room. A day before we were to checkout, and we never were called to switch rooms, we were told the hotel showed that no one was in our room and we had to go downstairs NOW to give them a credit card. So we go downstairs, give them the timeshare information with receipt and let them know were were unhappy anyway but were leaving the next day. About an hr later, they found "us" in another room. They gave the room we were to switch to, to someone else!!!! I asked for a receipt and she accidently printed a receipt showing what the 7 day cost was and it was LESS than what we paid. We got NO refund from them, no comp, no nothing for them giving our room away. We do not recommend this hotel. We plan on visiting San Diego again but will never stay here again or at any Best Western Hotel. When I got home, I called Best Western Corporate who blew it off.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We recognize your time is valuable and appreciate your detailed feedback. First and foremost, we are very sorry to know that you were unable to experience a comfortable stay due to the issues in your room and the disturbance that impacted your sleep. We are also concerned to read about the mix-up related to the room you were supposed to switch to and that our associates were unable to resolve your query related to the cost of your stay. Comments like yours matter a lot, and we assure you to look into this matter. Also, one of our team members will reach out to you at the earliest. Your patience is highly appreciated, and we hope you will change your mind about us. Barbara Thompson, General Manager

"Can do attitude"

3
User 02/05/2022

The Front Office Manager had a "I Cant" attitude. I had asked for early checking and when we arrived at 2:30PM we were told by the FOM that the room was still being clead and it should only be a few minutes. That was not a problem. We walke around the hotel to look around and when we went by our future room we noticed that it was clean. We went back to the front desk at 3:25PM and asked if we could gain access. He told us that the room was still out of service. Turns out that they were holding us up so they could show the room to a prospective event client and that they needed to wait until they got the all clear from the banquet manger before they could release the room. Turns out the room was shown over an hour earlier and that there was not hold on the room. The FOM failed to communicate with his staff which caused us to wait for no reason. I am currently the Director of IT for a company which has a Portfolio of 8 Embassy Suites and 2 Marriott hotels. In the 10 years of my association I have never seen less communication with staff then what I saw this past weeken. This was not Hospitality deserving of your hotel. These are my thoughts.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Jeff, thank you for taking the time to review your stay. We appreciate your rating. However, we hope you will accept our apologies regarding the service you received from our front desk team. We value your feedback as we are always striving to improve our guest experience. We will address this with the concerned associates, and we thank you for your patience. We appreciate your business and hope to accommodate you again so we may provide you with the exceptional hospitality for which we are known. Barbara Thompson, General Manager

"Great stay at Shelter Island"

5
HBailey1, Oregon 01/05/2022

We have stayed on Shelter Island previously (at Humphreys) and decided to try Island Palms this time. The front desk was extremely helpful with making sure we had the correct room (even gave us an upgrade) as well as nearby recommendations. The room in the Casa Del Mar building was clean and comfortable and the view to the marina was fantastic from the rooms as well as balcony. I would easily recommend the hotel as well as return again.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Bailey, thank you for recommending Best Western Plus Island Palms Hotel & Marina to future travelers. We are glad you enjoyed our comfortable accommodations with beautiful views of the marina and thoughtful hospitality provided by our cordial front desk associates. We strive to exceed expectations in every aspect, and we appreciate your comments. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Barbara Thompson, General Manager

"Perfect location"

1
User 01/05/2022

This hotel has beautiful rooms close to all the restaurants. The setting and views of the Marina are wonderful and it's off the main road so it feels more relaxing. I will stay at the hotel again. The front desk is amazing and very helpful!!

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for being our guest and reviewing your stay. Even though the rating given does not reflect your generous compliments, we are glad you enjoyed our convenient location, comfortable accommodations with beautiful views of the marina, and our thoughtful hospitality. We strive to exceed expectations in every aspect, and we appreciate your comments. We are already excited about your return. Barbara Thompson, General Manager

"Island Palms"

4
shansonaz, Avon, Colorado 01/05/2022

Danny at the front desk makes this marina property our go to in San Diego. Always helpful and accommodating. Centrally located on Shelter Island and the ground well maintained. Blue Wave restaurant on property always delicious with a great patio overlooking the marina.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Shanson, we are pleased to know that you had an exceptional stay at the Best Western Plus Island Palms Hotel & Marina. Thank you for mentioning how much you enjoyed our on-site restaurant, Blue Wave. We also appreciate your kind comments regarding our hospitality, notably Danny, at our front desk. Our breathtaking views are truly spectacular, and we love that this helped to make your visit memorable. It was our pleasure hosting you, and we look forward to doing so again on your next trip to the San Diego area. Barbara Thompson, General Manager

"Nice View"

5
User 28/04/2022

I was verry pleased with the lady that checked me in this time Adriana.I come here every month and this time she called the room when I arrived to make sure everything was ok.She was super friendly and nice . Thank you so much!! By the way i am not happy about the Clam Choder being take off the menu!!!

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We are so glad to hear your return visit to Best Western Plus Island Palms Hotel & Marina was fantastic and that you loved the breathtaking views. We also appreciate you mentioning Adriana for a job well done. Comments such as yours encourage our staff and help us know we are meeting our goal for exceptional hospitality. We value your feedback regarding the food item and have taken note of your concerns. Thank you for your continued patronage, and we look forward to your next visit. Barbara Thompson, General Manager

"Best WEDDING EVER!!"

5
User 27/04/2022

I have catered over 300 weddings in my life. An I have to admit, mine was my favorite! After re-planning our wedding 4 times due to COVID, we finally made it happen and at the perfect place. Best Wester Island Palms Shelter Island! To say that the bride had absolutely ZERO stress about the event would be a lie, however anything the hotel could do to alleviate anything, they did and exceeded expectations. Everything from them was spot on! The room was beautiful without the overkill of flowers. Some simple orchids was all i added. Brides everywhere, if you want a relaxing wedding call Madison at the BW! I cannot say enough about the food and service. I never went for a tasting, my bridesmaids and I had stumbled upon the hotel for my bachelorette weekend and had the Salmon and Short Ribs, they were amazing, so dinner was picked. Which reminds me all of this was planned after August! A December wedding is tough, sometimes there is rain. The inside backup plan was beautiful. I had bought some simple fabric, they had an arbor left from a previous wedding and there we had it. Of course it did not rain and we were able to get fabulous pictures outside! There are a few important things at a wedding. Is the food hot? Are the drinks cold? Are there smiles on everyone's faces? We had all of that and more. Madison Bear, you MADE my day so simply perfect. I never want to stay anywhere else. Between, Danny, Theresa, Summer, The chef I never met (usually you do as the bride but it was all perfect I did not have to), and so many more I cannot remember your names at the moment. I am very sorry. But I will see you soon!!

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Erica, congratulations to the delightful couple. It was an honor to host your wedding and play a small part in such a special time in your life. We appreciate you mentioning all the details that made your stay perfect, including the accommodation, food, service, and hospitality. We are also delighted to hear you were pleased with our associates and will be sure to pass along your kind words to them. Thank you for choosing Best Western Plus Island Palms Hotel & Marina and letting us know that we exceeded all of your expectations. We would love to be a part of celebrating future anniversaries with you and your husband, and we wish you all the best. Barbara Thompson, General Manager

"Great location & Comfortable Stay!"

4
Mavrick71, Arizona 24/04/2022

We checked in and when we got to our room (2nd floor) we had a Marina view. We called the front desk and they moved us to our Water view room we booked. No problem at all just a little mix up. The room was clean and very comfortable. When you open the door to the balcony with the breeze from the ocean was amazing! We enjoyed having the opportunity to be able to sit outside on the balcony with the cool breeze. The swimming pool area was great and they keep the water about 80degrees. I do know they offer beach bikes but we did not use them. The property was very clean and staff was friendly. I do have a small complaint though. Our room was a two bed with plenty of room the bathroom was also big, but we had a walk in shower and there wasn't any place to put your shampoo/body wash except on the shower floor. I wish they would provide some type of shelving unit or small wood bench so your not always having to bend down. Other than that our stay was very pleasant and quiet. If your looking for a quieter place (hotel) instead of in town this would be one of those places. Only 15min away from USS Midway, Mission Beach, Liberty Station. There will always be ups and downs of places people stay at which I get. I recommend Island Palms Hotel & Marina. Also there is and $18 a night for your vehicle. I know some people just park across the street. Enjoy!!

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Mavrick, thank you for staying with us at Best Western Plus Island Palms Hotel & Marina and for posting such a generous review about our hotel. It is a pleasure to know we met all of your expectations! We are glad you enjoyed our convenient location, comfortable accommodations and that you were able to take advantage of the balcony with breathtaking views. We also appreciate you mentioning our relaxing pool and devoted staff. However, we regret any inconvenience caused due to the lack of bathroom shelves and have taken notes of your concern to share it with our team. Thank you again for sharing your observations and recommending us to future travelers. We look forward to your next visit with us. Barbara Thompson, General Manager

"Another Shelter Island Gem"

4
asl492, Arcadia, California 23/04/2022

I've stayed at The Bay Club and Humphrey's before and enjoyed both. Always wanted to try The Island Palms and finally got around to it. Check in experience was okay. The staff was efficient though not especially warm. Nothing bad but didn't especially impress me either. I stayed in room 418 in the Casa Del Mar building. It was a spacious studio suite or mini-suite with two queen beds, a kitchenette with a full size refrigerator, and a bathroom with some pretty blue tile. There was a back door that opened to a patio sitting area and beautiful view of the marina. It's also close to the pool, which means it could get a little on a warm summer day. Since it was April, though, there wasn't that much activity. The room was very clean and well maintained. The decor could use a little more character. It's a bit generic but not that big a deal. Still a really nice room. This is a huge property with three different buildings, a restaurant, a garden area, and a walking path by the marina. I didn't try the restaurant, but I've noticed that it gets a lot of good reviews. I think I slightly prefer The Bay Club over Island Palms, but I would highly recommend both places, as well as Humphrey's. Now I just have to try Kona Kai.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
asl492, thank you for your stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel. It is a pleasure to know we met almost all of your expectations! From our well-appointed rooms to resort amenities, we take pride in giving each guest a memorable experience. We appreciate you recommending us, and we cannot wait to see you again on your next trip to our area. Barbara Thompson, General Manager

"Relax !"

1
erharding2, Mesa, Arizona 19/04/2022

Best Western Island Palms Hotel & Marina has been one of our favorite places to stay for many years. it is so relaxing to stay and walk around Shelter Island and enjoy the area and it is so close to many other wonderful sites in San Diego, CA

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Erharding2, although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Barbara Thompson, General Manager

"Great location, friendly and clean, poor in some services."

3
JCCT79, Mexico City, Mexico 16/04/2022

Impressive location, great views, nice neighborhood!!! The hotel is a bit old but clean and comfortable. Good Free WiFi, nice and friendly staff, great pool and tub area, nice bar and BBQ with great views. On the other hand, the telephone didn't worked, its VERY noisy, you can hear all your neighbors, cars and specially military planes and helicopters all the time. MY ROOM'S DOOR NEVER LOCKED EVEN THOUGH I TOLD THEM! Room 106 can be just pushed to be opened. The continental breakfast is VERY poor, 30 mins before closing there was no milk, no juice and no coffee!! Also the menu at the BBQ area and restaurant bar is VERY expensive considering the quality of the food.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for taking the time to share your experience with us. We are glad you were pleased with our location and service. However, we are sorry for not meeting your expectations with our breakfast. Your feedback has been shared with our food and beverage team to see where we can make the necessary changes. We would like to regain your trust and hope you will give us that opportunity in the future. Barbara Thompson, General Manager

"Highly recommended"

5
Kevin K, Camarillo, California 15/04/2022

If your looking to relax and unwind this is the perfect place for it. From the rooms to the grounds and pools everything is here for you. It's a short drive to downtown or all of the other many attractions in S.D.. On the other hand I would like to keep this Hotel to myself and family so stay somewhere else. LOL.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Kevin, thank you for your stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a fabulous review of our hotel. It is a pleasure to know we met all of your expectations regarding the rooms, on-site facilities, and location! We enjoyed hosting you, and we cannot wait to see you again on your next trip to our area. Barbara Thompson, General Manager

"Don't stay here."

1
msshelley78, Phoenix, Arizona 07/04/2022

We booked this place through RCI to celebrate our 25 year wedding anniversary and were horribly disappointed. The king bed was very hard and uncomfortable and the sound barriers are nonexistent. We could hear everything our upstairs neighbors were doing. It sounded like they were training elephants to jump off the bed and it went on late into the night then again at 4am. We complained to the office several times and heard nothing but excuses. We were also told this was a king with a view but all we had a view of was the parking lot and garbage cans. The room was also by the entry to the building. So every time someone went in or out we knew about it. We probably won't be back to San Diego for a while but we will never be back to this place.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing our hotel for your stay. We sincerely apologize for the issues you encountered in your room and the noise disturbances that impacted your visit. We can understand your frustration and inconvenience caused. Please know your concerns will be addressed with the appropriate individuals to ensure it is not repeated. We are grateful for your patience, and we hope you will consider a return visit so we can make it up to you. Barbara Thompson, General Manager

"Shelter Island Gem"

4
Cynthia M, Portland, Oregon 06/04/2022

Clean, bright and airy rooms. Quiet comfortable hotel with marina and water views available. Ask for the Casa Marina building which is the newest and has an adjacent parking structure. Casa del Mar also offers delightful marina views (and a small pool with romantic fireplace seating), but is older and a little musty smelling. Great sidewalks for walking or jogging. Nesting osprey with young in April 2022.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Cynthia, thank you for reviewing Best Western Plus Island Palms Hotel & Marina. We are glad you liked our clean and comfortable accommodations and enjoyed the beautiful views. We are pleased you had a pleasant stay, and we look forward to welcoming you soon. Barbara Thompson, General Manager

"Great setting. Great value"

5
680eric, Rockville, Maryland 03/04/2022

I am a fan of BW Plus hotels and this one did not disappoint. Great location along the Marina and across from downtown and the ship channel. Nice restaurant and bar in the main building. If you sail this is the place to be. Only nit is the walls were a bit thin (at least in our room) .

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Eric, thank you for choosing Best Western Plus Island Palms Hotel & Marina. We are glad you liked our convenient location, and we appreciate you mentioning our restaurant. Providing an exceptional stay to every guest is what we strive for every day, and we look forward to seeing you soon. Barbara Thompson, General Manager

"What a terrible Hotel"

1
114alfredos, Coronado, United States 31/03/2022

Made a reservation with a king bed and marina view, Got stuck in a room that was dirty, the shower didn't work, the phone didn't work I had to walk to the front desk in the rain. The remote didn't work correctly. I am a Diamond Select Best Western member but at this hotel this means nothing. If you decide to stay at this hotel, make sure you call to be sure you're are guaranteed you are going to get the room you requested. Because this hotel doesn't pre assign rooms for Best Western members

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your loyalty to our brand. Please accept our sincere apologies that the room type you requested was unavailable and for the cleanliness and maintenance issues you encountered. We regret the inconvenience caused. Please know that your concerns will be addressed by the appropriate individuals to ensure it is not repeated. We appreciate your patience, and we would like to regain your trust and hope to serve you again. Barbara Thompson, General Manager

"island palms was a pleasant surprise."

5
cobleigh75, Defiance, Missouri 29/03/2022

location on Shelter island was terrific. Bikes are available for free. Pools are lovely. Res't by the pool is very good, so are the drinks! We stayed in a large Casa de Mars condo on the third floor with a wonderful view of the fishing pier and bay. Do not get a 1st floor room: no view. Will come back next march for sure!

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Our gratitude for reviewing your stay at Best Western Plus Island Palms Hotel & Marina. We are glad you were pleased with our perfect location, enjoyed the beautiful views, and loved the amenities. We also appreciate you highlighting your restaurant. Providing exceptional service to every guest is what we strive for every day, and we look forward to seeing you soon. Barbara Thompson, General Manager

"A Week-Long Stay..."

4
Lazylightning, North Dakota 23/03/2022

Our family of three stayed here (first time) in March 2022. Got a suite so that adults could be separate from child. The Pros: --very nice room, spacious and comfortable. --wooden blinds kept most light out while sleeping --two bathrooms in the 1 bedroom suite --quiet!! --Lovely private patio --Blue Wave restaurant was delicious and the hostess in the mornings (Maria, I think) was so helpful and friendly --All staff we encountered were very accomodating. --Gorgeous property overall, with great views and foliage everywhere. --Although the hotel is not new or newly renovated as far as we could tell, it was overall very clean and in good shape (from what we saw) --Lovely walkway along the marina between the buildings --AC & fans worked well in our experience --Live music on the weekend was great at the restaurant! The "could be improved": --Upon late check in, the kitchenette trash contained previous guests' garbage, including multiple wine and beer bottles. --There were sheets for the pull-out sofa, but no blankets or pillows. --We arrived after 11 pm and had crossed a few time zones.. housekeeping was knocking the next morning before 9. (No D-N-D sign was provided.) When I asked if they could come back later (in an hour or so), they seemed put-off and then did not come back at all... for the rest of the stay (6 days). So we started our stay with a full trash can and one towel per person and it stayed that way. We ran out of kleenex the last day, and were getting low on TP. They did knock on the door the very last day of our stay right before we checked out, so I guess they did eventually remember us! (Had we stayed longer, I'd have called the desk to ask about this - but wasn't a huge deal.) --Main pool was closed for a few days during our stay (only small pool was open and it was packed each time we saw it). --Restaurant did not have muffins or pastries half of the days we inquired --- though they were on the regular menu. --Shower was on an adjustable rail, with max height very low (great for a person 5' or so but not much taller). Ours would spray out into the bathroom no matter what we did. We found we had to hold the sprayer while showering to avoid making a mess. (It shot me in the face the first morning - what a wake-up call!) Overall, very nice experience for our first family trip to S.D. We would stay here again in the future.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations. From our relaxing suite with incredible views and resort amenities, along with our devoted team, to our on-site restaurant, we take pride in giving each guest a memorable experience. We appreciate your detailed evaluation of the things that you would like to change, which would have further enhanced your experience. We enjoyed hosting you, and we look forward to seeing you again on your next week-long family stay in our area. Barbara Thompson, General Manager

"Great Visit"

4
User 21/03/2022

We stay here about every 4 months. This visit was great as usual. Teresa, Stacey, and Shawn were excellent as they always are. The only issues were the hot tub in the Casa Del Mar pool was overloaded with chemicals and for some crazy reason the Clam Chowder was taken off the menu. This was one of the better offerings. Besides that it was our usual excellent visit. Please put the Chowder back on the menu.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the kind words about your most recent visit to Best Western Plus Island Palms Hotel & Marina. It is nice to hear this type of recognition for our associates, and we will be sure to share this lovely feedback with them. That said, we regret the concerns regarding the jacuzzi and unavailability of the favorite Clam Chowder and apologize for the inconvenience caused. We have shared your feedback with our team. Thank you again for making us your home away from home. We look forward to your next stay so we can provide you with the flawless visit you deserve. Barbara Thompson, General Manager

"Mini vacation"

5
User 21/03/2022

Overall we had a great view from our room. This location was quiet. The only issue we had was the A/C unit was old with the thermostat located on the outside of the unit. I will be going back to this location again and I do recommend this hotel

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Sam, thank you for the excellent review of Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed the quiet location. Our breathtaking ocean views are truly spectacular, and we love that this helped make your stay even more memorable. Thank you for recommending our hotel; it is always a joy to hear our guests are excited about returning; we are looking forward to your next visit. Barbara Thompson, General Manager

"Showing its age"

3
dochundley, Charlotte, North Carolina 21/03/2022

Needs some renovation. Overall, clean property with friendly staff. Parking is limited but there is public parking across the street. Nice views of the bay. Good value for the money. We arrived late and our room was taken so they gave us a better one and comped the parking!

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Charlotte, thank you for staying with us and taking the time to write a review. It is very kind of you to recognize our devoted staff, the value we offer, and our well-kept property. That said, we have also noted your specific comments about our property and will share this with our leadership team. Our goal is to provide every guest with a quality experience, and we hope to have another opportunity to show you this commitment. Barbara Thompson, General Manager

"Great Hotel"

5
Chattindi, Surprise, Arizona 20/03/2022

Had a great time.. this hotel has a great location, close to attractions. Beautiful views of the bay and marina. It was great to be able to wind down and fish off the pier. The room was clean and very nice. Very friendly staff.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Barbara Thompson, General Manager

"Acknowledgment of job well done"

5
User 15/03/2022

I would like to acknowledge & praise Alec for a job well done. The fact that Alec helped me out, was compassionate and understanding, and went above and beyond is a testament to his character and professionalism. He is an excellent employee. This stay is exactly what I needed during an incredibly trying time in my life. Please continue to hire good people like Alec, who make such times easier to tolerate. Sincerely, Mark Hruska.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Mark, we appreciate you letting us know our team went over and above during your stay. We are happy you were especially pleased with the hospitality of Alec at the Best Western Plus Island Palms Hotel & Marina. We will surely pass your compliments with him to keep him motivated. It was a pleasure having you as our guest, and we look forward to seeing you again. Barbara Thompson, General Manager

"Since 1981"

5
Rod_Lueck, Cheyenne, Wyoming 13/03/2022

.I have been staying at this property since 1981 and consider it the only place to stay when in San Diego. Couple the Island Palms with Point Loma Seafood Grotto around the corner and you have a trip to tell your friends about.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We appreciate your consistent support of the Best Western Plus Island Palms Hotel & Marina. It is always a pleasure to see a familiar face, and we love having you as a regular guest. Thank you also for taking the time to share your perspective with future guests. Your continued business is the best recommendation there is. Thank you again, and we look forward to your next stay. Barbara Thompson, General Manager

"Beautiful Surroundings, Dated Hotel"

2
Tuxtails, Savannah, Georgia 12/03/2022

First off, the room was not ready when it was time for check in, had to wait for over an hour. When we did get the room, it was hard to open and close the door, gap under door as well. Beds were comfy, bathroom ok. I've stayed here before several years and it wasn't in bad shape.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for returning to stay with us. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. We are also sorry for the issues you encountered with your room, and you felt our property needed an upgrade. We are grateful for your patience and understanding. While we know that this visit did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Barbara Thompson, General Manager

"Peaceful, nice Marina views, convenient area restaurant access"

5
Eric L, San Francisco, California 11/03/2022

We decided to take a stop in San Diego and received an email from Best Western highlighting the BW Island Palms location…so we decided to try it. It was a perfect peaceful location. We had a very private Marina view room. We enjoyed to hotel Blue Wave restaurant and several other walkable restaurants nearby during our stay. Walking along the Marina and across the street to the bay was a perfect vacation surprise. We'll definitely be back.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Eric, thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our waterfront location as well as the dining at Blue Wave Bar and Grill. Our breathtaking views are truly spectacular, and we were also glad that this helped make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Barbara Thompson, General Manager

"No reply fr ok m mgmt"

2
biggbirdd, Oakland, California 04/03/2022

Start off this is wonderful location and our military discount was good. We booked 4 nights and are Diamond Plus members. The rooms are small no big however, attention to detail are bad. When you walk in all you smell is distinct mold walk in the bathroom the wallpaper is moldy and peeling off the wall the shower is Rusty the toilet is old and it's only foot off the ground. The carpet is very old and feel so dirty on your feet that I put towels on the floor that I had brought for the pool so that we did not have to touch the carpet with bare feet. There is a microwave there is a refrigerator and you will pay $18 a day to park none of this is a big deal. The bad is we are handed towels daily that are shredded that look worse than something I would wash my car with that's a problem and on the 4th day early in the morning we found cockroaches in the bathroom and then around refrigerator area. I can deal with all the other things because I truly enjoyed the property but the moldy smell and Cockroaches we will not ever except. I did write a review and management NEVER responded back. That's not good either.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for being a loyal Best Western Rewards customer and for taking the time to evaluate your stay. We are sincerely sorry we did not live up to the standards you should expect from us. We have made a note of the issues you outlined, and we will be working with our housekeeping team to improve these areas. We are committed to providing exceptional accommodations and service, so we want to thank you again for your candid feedback. We hope you will give us another chance whenever your travels bring you back to the area. Barbara Thompson, General Manager

"Fantastic location!"

4
cthrnmsn, Batavia, Illinois 03/03/2022

We were in room 139, Marina View with 2 queen beds. The little patio that looked out on the marina was a highlight. It was nice having microwave and mini fridge. The beds were worn out. My biggest complaint was the free bicycles. The two that were left when we checked them out were for a small girl and the other had a flat tire

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for reviewing Best Western Plus Island Palms Hotel & Marina. It was great to know that you liked our location and the breathtaking views, which are truly spectacular. However, we regret your disappointment with the bed and that you could not take advantage of the complimentary bicycles service we offer. We appreciate your feedback and look forward to seeing your next visit to the San Diego area. Barbara Thompson, General Manager

"Clean classic property with exceptional views"

5
syoung2022, Des Moines, Iowa 01/03/2022

This is a classic property with an excellent location.. Very clean and service was exceptional. Staff was friendly and always helpful. Views were spectacular. Grounds were spotlessly kept and amenities exactly as advertised.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. Our breathtaking views and excellent location are truly spectacular, and we love that this helped to make your stay memorable. We are also glad you loved our well-maintained property, the clean accommodations, the amenities, and the excellent service by our staff. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Barbara Thompson, General Manager

"Dissatisfied customer"

2
Judy H, Green Bay, Wisconsin 28/02/2022

The shower head and tub faucet was totally discolored so that I didn't want to use it. The sink basin had two large cracks. Dust around the back of the side tables.... Enjoyed the location but the room itself was not satisfactory.

Barbara Thompson, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Judy, I want to personally apologize that the condition of your guest room was not up to the standard that you deserve and expect. We will make every attempt to locate your reservation so that I can inspect the room that you occupied and insure that our maintenance department makes the necessary repairs to put the room in perfect condition. We do not want our guests to experience anything but the best in accommodations and customer service. We hope that you will give us another opportunity to serve you and do a better job the next time your travels bring you to San Diego. Thank you for bringing this matter to my attention. Sincerely, Barbara Thompson General Manager

"Shelter Island Marina"

5
User 27/02/2022

Beautiful location on the Marina, a boutique type feel with a wonderful restaurant and pool. Outstanding customer service giving you the homey feel. Stayed in a 2 room suite which was beautifully appointed and especially enjoyed the rooms outdoor patio. I highly recommend Island Palms.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for recommending Best Western Plus Island Palms Hotel & Marina. We are glad you liked our convenient location, appreciated our amenities and courteous service. Providing an exceptional stay to every guest is what we strive for every day, and we look forward to seeing you soon. Barbara Thompson, General Manager

"Affordable, Updated and Great Location"

4
brodge, Kansas City, Missouri 24/02/2022

This was our 3rd stay at the BW Island Palms on Shelter Island. The rates are reasonable, and the location is minutes from the airport and from the downtown area. Our room was updated, clean, had a pretty bay view and quiet at night. We always park across the street in the free public lot instead of paying the hotel parking fee of $18-$20 a night. You are close to many restaurants including the Blue Wave restaurant on site which is good and has a nice setting next to the pool and marina. If you are bay view, you will see lots of military activity on the water and in the air. The marina view is pretty too but less activity.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for returning to Best Western Plus Island Palms Hotel & Marina. There is no better compliment than a guest who keeps coming back time after time. We are so glad you continue to enjoy your stay at our hotel and particularly pleased with our accommodations, the onsite Blue Wave Bar & Grill restaurant, and find us to be of a reasonable value. Being so close to many restaurants, the airport, and other places is a wonderful asset, and we are glad this enhances your visit. It is always a pleasure to have you as our guest, and we look forward to your next stay. Barbara Thompson, General Manager

"Setting and staff excellent"

5
User 23/02/2022

This is a well placed hotel for visiting San Diego provided you have a car - public transport is rather distant. The venue is quiet save for some fixed wing and helicopter traffic from the naval base across the water, which is quite interesting as there are few hotels where you step out of your room to see an aircraft carrier sailing by. Ask for a room with a marina view; the ones on the passage between the front and back of the property are somewhat noisier and look out at a stairway. The hotel is very clean and well kept and the staff are excellent. Some of the property is getting a little worn; the safe in our room didn't work. Though the maintenance man was prompt, very pleasant and helpful, he couldn't fix this because the safes in many rooms are obsolete and can no longer be maintained. If you are bothered by this, try asking for a room with a brown, not beige, safe.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your excellent review of our hotel. We are pleased you had a wonderful experience and enjoyed our well-kept property and the attentive service by our staff. Although we are also glad you appreciated our accommodations, we are sorry for the maintenance issues you had with the safe in your room which could not be fixed to your satisfaction. We value your feedback and look forward to your return whenever your travel brings you back to the city. Barbara Thompson, General Manager

"Wonderful hotel and staff."

5
George W, Broken Arrow, Oklahoma 22/02/2022

This hotel is like being on a tropical island with all of the beautiful trees and flowers. With lots of places to stroll and enjoy nature. Our room was very nice and spacious with a balcony overlooking the marina. The staff was very friendly and helpful with every need during our stay. The restaurant on site was very nice for all of your meals and the food was very good. Would not hesitate to go back and stay again!

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
It was a pleasure hosting you on your recent getaway at Best Western Plus Island Palms Hotel & Marina. We strive to go above and beyond to ensure our guests have a spectacular, one-of-a-kind experience at our hotel with our outstanding accommodations, breathtaking views, and excellent service by our dedicated staff. We are also delighted you loved the delicious food at our on-site Cocktail lounge Blue Wave Bar & Grill restaurant. We look forward to hosting you again soon. Barbara Thompson, General Manager

"Best Birthday Staycation ♥"

5
KCW1962, Vista, California 22/02/2022

This is not just a hotel it is an experience, like an Island getaway, the grounds are lush and tropical with heated pools and amazing views of the harbor and bay. The room was clean, bright and comfortable with a great view from inside the room or the cute balcony bistro set. The staff was friendly, professional and attentive. Dinner and Lunch at the Blue wave restaurant was DELISH, the menu is very diverse and super accommodating to us non meat eaters ♥, will definitely make this a regular dining stop. The drinks from the bar were yummy, Bloody Mary's with spicy green beans, we look forward to hanging out at the new outdoor bar patio overlooking the harbor and catch some live music. You will love it here, promise.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We love it when people include us in their special celebrations; therefore, we are thrilled to help make your birthday a memorable event. It was also delightful to learn that you enjoyed the beautiful views from your rooms, the comfortable accommodations, the exceptional service by our staff. Moreover, we appreciate your kind comments about the delicious food you had at our Cocktail lounge Blue Wave Bar & Grill restaurant. Thank you for your great feedback, and we look forward to your return soon at Best Western Plus Island Palms Hotel & Marina. Barbara Thompson, General Manager

"Tropical hideaway"

5
Ruth M, Sunland, United States 22/02/2022

This hotel had the feel of a tropical hideaway. The view was incredible and we had a wonderful afternoon riding the bike available to us. It was close to attractions such as Sea World, Liberty Station and Seaport Village. Can't wait to return and get away again.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Ruth, thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. Our breathtaking views are truly spectacular, and we are happy that this helped make your stay memorable. We also love providing our guests with a great place to enjoy all that our city has to offer, and we are glad this was your experience. We look forward to welcoming you back for another outstanding experience. Barbara Thompson, General Manager

"Birthday Trip"

5
User 17/02/2022

Great ambiance, Theresa the bartender was absolutely amazing. She took care of us all day while we were enjoying the pool. The guacamole and chips, and barbecue salad was so good. Pool and people were so fun. Such a great time!

"Very happy guest"

5
Bruce M, Easthampton, Massachusetts 17/02/2022

My wife an I stayed at the Island Palms property for 8 nights 2/8-2/16. Prior to our arrival I called Danny at the front desk to confirm our reservations and to verify that our requests for king bedding and a quiet area with a good view could be accommodated. Danny did not disappoint the room was perfect, clean, quiet and had amazing views of the marina. The restaurant on property was very good offering the same outstanding views along with good food and service. The property overall is a little dated and could use a few updates but the location, service, cleanliness and friendly staff made up for any shortcomings. I would highly recommend this property to anyone.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Bruce, we are pleased to know that you and your wife had an exceptional stay at the Best Western Plus Island Palms Hotel & Marina. We are delighted to know you both loved our fresh accommodations with fantastic views of the marina, along with our ideal location and our thoughtful service. Thank you for mentioning how much you enjoyed our on-site restaurant. We will be sure to pass along your compliments to our team to keep them motivated. It was a pleasure to serve you both, and we hope to have a future opportunity to exceed your expectations once again. Barbara Thompson, General Manager

"Best place to stay in all of San Diego!"

5
User 15/02/2022

I've been bringing my family here for years. As soon as one stay at the Best Western Plus Shelter Island Palms and Marina ends, I immediately start looking forward to the next one. It's that good. The setting is wonderful, providing amazing views basically everywhere you look. And the service from people like Leidy and Danny is amazing. We particularly look forward to seeing Danny's smiling face every year! San Diego is one of my favorite places to visit. But I never have to think about where I want to stay when I visit San Diego. I want to stay at the Best Western Plus Shelter Island Palms and Marina!

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
T6208BYjimh, thank you for your continued patronage of Best Western Plus Shelter Island Palms and Marina over the years. Nothing pleases us more than welcoming our repeat guests. We are delighted to learn how you enjoy our ideal location, amazing views, and exceptional service. We agree Danny is an asset, and we shall indeed be sharing your appreciative comments with him and Leidy personally. Thank you again for making us your home away from home; we look forward to your next stay. Barbara Thompson, General Manager

"Great location, comfy rooms, nice suites"

5
Liann A, California 14/02/2022

Great location, comfy rooms, nice suites. Multiple pools, friendly staff, large bathroom. Very close to the pier and the beach, plenty of parking. Multiple buildings and locations, soda machines and we asked the restaurant for water and they gave us cups.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Liann, thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a glowing review of our hotel and staff. We take pride in providing each guest with a memorable experience teamed with thoughtful service by our devoted staff, and we are glad you agree. It is also a pleasure to know that our ideal location with incredible views, resort amenities, and comfortable accommodations were to your satisfaction. We enjoyed hosting you, and we look forward to seeing you again on your next trip to our area. Barbara Thompson, General Manager

"Great location"

5
TSMVAR, Mountain Home, Arkansas 13/02/2022

The location was great close to lots of things we wanted to see. The staff was so accommodating and friendly. Clean rooms, nice hot tub and comfortable bed. There was no housekeeping service provided in our week stay, we were fine with that but would have liked it if at least at some point the towels were picked up. By the time we left we had a huge stack. We will definitely stay here again!

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and posting such a great review of our hotel and staff. It is a pleasure to know we met your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. However, we are sorry for any inconvenience caused by the reduced services due to covid guidelines. We appreciate your feedback and hope to see you again on your next trip to our area. Barbara Thompson, General Manager

"Such an amazing place"

5
User 11/02/2022

The pool, fireplace and hot tub were lean and in such a beautiful setting, overlooking the marina and a view of the hillside filled house. The bed was comfortable, nice sheets and pillows. The view from our patio was amazing. The bay with the boats and the view of downtown San Diego. Restaurants within walking distance. Such a treat!

"Beautiful place and very helpful staffs"

5
126thit, Saint Ann 07/02/2022

We had some issue with our travel agency and flight cancellations. Garby, Alec, and Danny at front desk were so nice and helpful. The hotel is beautiful and clean. Other staffs that we encountered also very nice. It is in a nice area and nearby many nice places, restaurants. We will definitely go back and visit.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We will surely share your compliments with Garby, Alec, and Danny. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Barbara Thompson, General Manager

"Seafarer's Marina Delight"

5
Jennifer J, Salt Lake City, Utah 06/02/2022

Fabulous location with spacious suites with living room and kitchen, all window filled rooms overlooking the adjacent marina. Excellent value and fun for families or couples. Very chill and comfortable place to relax and recoup. Nice amenities and easy access to recreation--walking and biking.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Jennifer, thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations. From our ideal location, spacious suite with a well-equipped kitchenette and incredible views, to thoughtful resort amenities, we take pride in giving each guest a memorable experience at a great value. We appreciate your additional comments, and we hope to see you again on your next trip to our area. Barbara Thompson, General Manager

"Great stay at the Island Palms Hotel!"

5
Allen O, Show Low, Arizona 03/02/2022

It is a great location, very picturesque. The restaurant was very good with great views of the marina. The room was in a good location with parking on-premises. There is not a bad view to be had, the front of the Hotel faces the bay and North Island.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Allen, thank you for choosing Best Western Plus Island Palms Hotel & Marina. We are glad you liked our ideal location and were impressed with our on-site restaurant and the glorious marina views from there. We are also happy that you were pleased with our accommodations and on-site parking. Thank you for being our guest, and we look forward to your next visit. Barbara Thompson, General Manager

"Great place to enjoy San Diego"

5
User 02/02/2022

This is the greatest place to visit in SanDiego. The location is fantastic, with views of the bay, and plenty ot picnic and walking areas. All the rooms are good clean, well equipped, and with views of either the bay or the marina. The restaurant is exceptional, both food and service. Also with a view. The staff are good people, professional and eager to assist. This is more than a best western…it is a resort.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. Thank you for your recommendation, and we hope to see you again on your next trip to our area. Barbara Thompson, General Manager

"Tired worn our hotel in a great location"

3
hayii, San Francisco 01/02/2022

This property was a huge disappointment. Bathtub shower didn't drain. Sink didn't drain. dirty old carpets. Chipped and dirty doors and baseboards. Torn furniture. Poor tired lighting. Noisy heater and air conditioner unit. The bar was fine. The restaurant food was very poor and greasy. Who burns an omelet? Nasty. It seems nobody cares, They did listen to my feedback at checkout and said it would be relayed to management. Terrific location though.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Hayii, thank you for choosing to stay with us. We are sorry for the maintenance issues you encountered with your room. We also apologize for the disappointment you had with the food served at our restaurant. We will share your concerns with the appropriate teams to take corrective measures to improve our guest experiences. We appreciate your feedback and hope to welcome you back to provide you with a much better experience. Barbara Thompson, General Manager

"Great Expectations - Dashed"

1
Jim31944, Vancouver, Washington 30/01/2022

Fabulous locating overlooking marina. Nice lanai. 2 pools. BUT room a disaster. No hairdryer, light bulbs burned out, furniture old and chipped, cheap coffee pot and one caffeine pod with poor coffee, carpet worn, shower lacking grab bars and fiber glass buckled floor, towels thin without and worn. Planned 3 nights, left in a hurry after 1. Manager was understanding. Waived parking.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Jim31944, thank you for choosing to stay with us. We are sorry for not meeting your expectations with our hotel. We apologize for the issues you encountered with your room. We have made a note of the issues you outlined, and we will be working with our team to improve these areas. We are committed to providing exceptional accommodations and service, so we want to thank you for your valuable feedback. We hope you will give us another chance whenever your travels bring you back to the area. Barbara Thompson, General Manager

"Great location, rooms a little dated."

3
David W, Sammamish, Washington 29/01/2022

Location was fantastic, room decor a little old, really needs a refresh Price was a little high as hotel was dated, but then again location is the high point The odd thing where there was a chair directly behind the door that stopped the door from opening all the way which made it hard to get suitcases into the room. Very weird. And no place to move the chair to once in. Very unusual.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area. Barbara Thompson, General Manager

"Great Location, Great People"

5
User 25/01/2022

The location is awesome. The view on the marina side is wonderful, especially at Breakfast from the restaurant. The staff is responsive to guests' needs and very courteous. This was the second time I stayed there, and hopefully not the last.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed the location, breathtaking views, and excellent service It was our pleasure hosting your second visit, and we look forward to doing so again on your next visit to the San Diego area. Barbara Thompson, General Manager

"A relaxing getaway spot in a great location!"

5
User 24/01/2022

This isn't the first time I've stayed at this property and it won't be my last. My girlfriend and I try to come here at least once or twice a year just to relax and hang out around the hotel. I highly recommend booking a room with the "Marina View" as it has the most amazing view at sunset. It's perfect if you are looking for a romantic getaway or are just looking for a place to kick back and relax. For those who may be here on business or might have kids that require internet access, we had a good wifi connection in our room (room 510). After a few speed tests, I was getting about 12-15 Mbps down and 10 Mbps up. Good enough for streaming videos or video calling. It's possible that I've just been lucky staying here, but in my experience I've never had any issues about noise. The rooms are quiet and I slept great. Overall, I'd highly recommend staying here. It's conveniently located near a lot of great restaurants and isn't too far from the freeway, but at the end of the day when you are ready to wind down, it's located far enough away from the hustle and bustle of the downtown areas that it seems more peaceful (especially at night).

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for making the Best Western Plus Island Palms Hotel & Marina your home away from home and for posting such a generous review of our hotel. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We appreciate you recommending us, and we hope to see you and your girlfriend again on your next trip to our area. Barbara Thompson, General Manager

"Family trip"

5
User 21/01/2022

I had a wonderful time visiting my Son and Nephew who are military. The hotel was awesome, the view awesome. I will definitely be returning in the future. On my last day before checking out we walked along the water. We saw the Navy ships come in. Amazing.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Our gratitude for reviewing your stay at Best Western Plus Island Palms Hotel & Marina. It is lovely to learn that you had an excellent visit and enjoyed the amazing views. Providing an exceptional stay to every guest is what we strive for every day, and we cannot wait to welcome you back soon for another enjoyable visit. Barbara Thompson, General Manager

"Great place to stay in San Diego"

5
User 18/01/2022

This was such a great hotel. Located right near the water. Every room in our building had water view, either to the bay or to the marina. Nice pools, and hot tubs. Complimentary bikes for use. They are not the best bikes, but we had a nice morning ride on two of the beach cruisers along the bay. No breakfast with the hotel, but with the view and location that wasn't a big negative for us. The Blue wave is in the hotel and has a good breakfast to purchase.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our location and on-site facilities. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Barbara Thompson, General Manager

"Great Location And View"

5
jilbcl, Las Vegas, Nevada 17/01/2022

What a great location. It served as a great base to explore San Diego, and the surrounding areas. Clinton checked us in, and was amazing! We plan to return later this year. The view was our room was incredible!

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us at the Best Western Plus Island Palms Hotel & Marina. We are thrilled you had an excellent time with us and that you loved our convenient location, the view from your room, and the exceptional service you received from Clinton at the front desk. He will be happy to hear your kind remarks. It was our pleasure to accommodate you, and we look forward to your next visit with us. Barbara Thompson, General Manager

"Island Palms Hotel & Marina"

5
bobbiorender, Santa Fe, New Mexico 16/01/2022

Very nice quiet place. The location was perfect-close to all of the things we planned to see and do in San Diego and the surrounding area. Loved the fact that we could get in a daily walk or two starting out on hotel property. Highly recommend!

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Bobbiorender, thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. With our waterfront location close to Ocean Beach, we love providing our guests with a great place to enjoy all that our city has to offer. We appreciate your recommendations, and we look forward to welcoming you back for another outstanding experience! Barbara Thompson, General Manager

"Best Best Western I have stayed in!"

5
seattleutahmom, Draper, Utah 13/01/2022

I hate to share how great this hotel was - I want to keep the hotel to myself. It is one of my favorite hotels I have stayed in. The reviews were absolutely accurate! So beautiful! The attention to detail is incredible. We loved staying here! We were in Casa Del Mar on the bay side but either side has a beautiful view. We rode the offered bikes and had a beautiful time. No breakfast offered but there are many good restaurants nearby and the walk in the bay is restful And relaxing. Loved it !

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Seattleutahmom, thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and posting such a great review of our hotel. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Barbara Thompson, General Manager

"Stay away."

1
joelrR1109NL, Brookhaven, New York 12/01/2022

First they charge $20 a day for parking. Then the lady in the front desk said my room would have a view of the marina but all I see is bushes. Also the room did not have an ironing board I had to request one. The microwave didn't work. Also the safe did not work. The room is dated.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Joel, thank you for taking the time to post a review of your recent visit. We are very sorry you were not happy with your room and the amenities during your stay. We missed some steps in our inspection procedures, and we have addressed this with our team. We also regret your disappointment with the parking fee. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to provide a better experience in the future. Barbara Thompson, General Manager

"Nice Place, But ..."

3
User 12/01/2022

Pros: Staff and Location ... AWESOME. Cons: No Continental Breakfast. Due to COVID-19 mitigations, there's no Maid Service for stays under 4 nights ( we stayed 3 nights). Mattress and Pillows were just plain AWFUL, probably the worst we've ever encountered in all of our travels. On-Site Restaurant (Blue Wave Bar & Grill) seemed a bit pricey.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing us and for your candid review. We are glad our convenient location worked well for you, and you were impressed by our thoughtful hospitality. However, we regret your disappointment that we do not offer a continental breakfast. We are grateful for your patience and your valuable comments. Please know that housekeeping services can be tailored as per guests' wishes, and you can reach out to our front desk to make your request. We ensure that we are more diligent in communicating this going forward. We hope you will revisit and allow us to provide you with a seamless stay in our beautiful city. Barbara Thompson, General Manager

"Disappointed"

2
Hermie V, Pomona, United States 08/01/2022

The room we stayed in was very dirty and needs a lot of repairs. We files a complain with the front desk but the staff just gave us the business card of the Manager of the hotel. Although, he was very apologetic to us.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Hermie, thank you for choosing us and reviewing your stay. We apologize for the issues you encountered with your room. We missed some steps in our inspection procedures, and we have addressed this with our team. We hope you will consider giving us a second chance the next time you are in the area. We would love the opportunity to provide you with the hospitality you should have experienced during this visit. Thank you again, and we wish you all the best with your travels. Barbara Thompson, General Manager

"Not bad"

3
Dghelm1220, San Diego, California 06/01/2022

The location is great, by the bay. Hotel is spread out. Room was kinda dated and pretty small. Stay was not bad but not what I expected. Also, the 16 bucks for parking on the property is kind of sad too but seems it's status quo for SD.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing us and reviewing your stay. We are glad our convenient location near the bay worked well for you. However, we apologize for the concerns you had with your room, and we are grateful for the feedback that helps us improve our guest experience. We also regret your disappointment with the parking fee, although it is the lowest parking fee on the island. We appreciate your understanding and hope to welcome you again in the future. Barbara Thompson, General Manager

"Been here 10yrs ago, still good!"

4
User 04/01/2022

Over 10yrs period, I stayed at this establishment around 4-6 times. Still good but can be better! Rooms need to be updated to keep up with current decors and styles. The window AC for sure annoying and extremely noisy. Overall, highly recommended if the price it right, sometimes it's overpriced for the overall value/experience and location.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We are thrilled you once again had a wonderful stay at the Best Western Plus Island Palms Hotel & Marina, and we appreciate the fantastic recommendation to other travelers. It was our pleasure to accommodate you, and we look forward to your next visit with us. Barbara Thompson, General Manager

"Excellent Stay at Shelter Island San Diego"

5
May L, Monterey Park, California 04/01/2022

We had a wonderful stay at Best Western Island Palms Resort for our anniversary. The location and the view was wonderful. Our room on the top floor at Casa Marina has an excellent view of the marina and the amenities were great including refrigerator and microwave. The Blue Wave Bar and Grill on site has excellent food and service was great. Definitely will be back in the future. The minor thing is we didn't get our welcome kit as Platinum reward member but that was fine.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
May, thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations and that you especially loved our accommodations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Barbara Thompson, General Manager

"Great Service! Comfortable Rooms"

5
User 04/01/2022

A friend and I decided to stay overnight in San Diego. The location of this hotel was beautiful. They had a great restaurant and great bar that was open late. The staff was absolutely amazing! Jennifer, Alec and Aqeel helped us check in. They were all so kind and provided fantastic customer service. They even returned my phone to me when I lost it. I would definitely recommend staying here.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. Your compliments will surely be shared with Jennifer, Alec, Aqeel, and all our team. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Barbara Thompson, General Manager

"One-week stay at Best Western Island Palms Hotel & Marina"

5
769jerid, Mayer, United States 02/01/2022

We had a really good experience upon our check-in and our request for an ADA room was arranged quickly and efficiently. The room was well located with easy access to the pool and jacuzzi. The restaurant food was very good and the service was excellent.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina. We appreciate you highlighting our thoughtful amenities, on-site restaurant, and excellent check-in experience. Our accessible rooms are designed based on ADA requirements, and we are happy to know our accommodations and exceptional service exceeded your expectations. It was a pleasure to host you, and we look forward to your return whenever you are in the area. Barbara Thompson, General Manager

"Fantastic Hotel!"

5
magsmagsmags2017, Columbus, New Jersey 28/12/2021

This is a truly unique hotel! It is a spacious resort-like property. The location is superb with wonderful views in every direction. There is a lovely walkway overlooking the marina as are the two pools and hot tubs. The lounge and restaurant have wonderful food and beverages priced very fairly. An earlier review stated that this property is not your typical “cookie cutter” hotel. This is true and such a welcome change from brands that insist on building lodging where every hotel is identical. We would stay here again in a heartbeat!

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a kind review of our well-maintained property. It is a pleasure to know we met all of your expectations! From our convenient location, incredible views, and resort amenities to our delicious food served at Blue Wave Bar & Grill, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we are already excited to see you again on your next trip to our area. Barbara Thompson, General Manager

"Great Location-Accommodations Could Be Better"

3
Bridget K, Minnesota 27/12/2021

We choose this Hotel because of its proximity to the airport and unique location. We read reviews and they seemed great. We rented two rooms. The double bed room was ok. Although the main door opened into one of the beds so you would have to squeeze to the side and then close the door to get into the room. The king bed was not great. There was a significant sag or hole on the left side of the bed. The bathroom drains had a fowl smell that we reported once and a guy came out with a liquid. The smell went away but when it came back we just kept the door closed. For the price, I would have stayed elsewhere.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Bridget, thank you for your candid review. We are glad our proximity to the airport worked well for you. However, we were sorry to read that you were disappointed with the mattress in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thank you once more for sharing your comments. We hope you will choose to stay with us again so that we can provide you with a better experience. Barbara Thompson, General Manager

"Shelter Island"

1
jeffhG2986HG, Glendale, Arizona 27/12/2021

The hotel was nice and the staff was very friendly. We had a great time at the hotel wish we cold have stayed longer. There are a lot of great restaurants around the area and in Point Loma. We enjoyed eating at The Point Loma Fish Shop and the surf and turf near old town.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Jeff, thank you for choosing us for your recent visit. Even though the rating given does not reflect your generous compliments, we are glad you enjoyed our thoughtful hospitality provided by our cordial associates and took advantage of our ideal location. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to the city. Barbara Thompson, General Manager

"Wonderful and Pleasurable"

4
Travlin2, RSM, California 23/12/2021

This was our 1st stay at this property and it was very nice. Check in was fast and easy and the staff was VERY accommodating and meeting a couple requests. GREAT location and grounds are pristine and very well kept. Hotel is older but seems to be kept up well. Property is large with many different types of accommodations and room types. I do recommend and we will stay here again on our annual trips to San Diego area.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for recommending our hotel to fellow travelers. It is a pleasure to know we met all of your expectations. From our well-maintained property and convenient location to our devoted front desk team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we look forward to hosting you again on your annual trips to the San Diego area. Barbara Thompson, General Manager

"Kids by the bay"

5
Passenger61141962524, San Diego, California 20/12/2021

Brought the kids out for a few days to San Diego and had a few special request when I checked in, and Jennifer at the front desk, not only fulfilled those request she noticed I had kids and gave me a room close to the pool. Awesome customer service.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We appreciate you letting us know our team went over and above during your stay! We are happy you were especially pleased with Jennifer at the Best Western Plus Island Palms Hotel & Marina. It was a pleasure having you as our guest, and we look forward to seeing you again. Barbara Thompson, General Manager

"Great place to stay"

5
User 17/12/2021

This is a very beautiful hotel with wonderful views and centrally located. It's very quiet and safe. It's a great place to visit if you are from out of town. It's also a nice place to do a staycation if you leave in town. . We live staying here.

Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our well-maintained property and convenient location. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. Thank you also for recommending us to future guests! We look forward to hosting you again soon. Barbara Thompson, General Manager

"Very poor Price/Quality relation."

1
Jakob d, Santiago Metropolitan Region, Chile 13/12/2021

Just returned from 5 nights at this hotel. I can't relate to the fact that travellers has called this hotel a "Travellers Choice 2021". In all respects, it's an awfull hotel. How Best Western have the nerve to call it "Plus" is a mystery to me. The hotel is run down. Poorly maintained. Room service is not offered. You have to call and request it, but even then, they don't do it. In two occasions they "forgot" to do our room, even though it was requested at front desk. The room was small and dirty. View to a vending machine. No one offer to bring the luggage to your room. Customer service is extremely bad. No solutions are offered. All they can say is "We are sorry". Shelter Island is OK. A lot of hotels. A lot of yachts. A distant view to down town San Diego. Good advise............save your money. Stay somewhere else. There are plenty of hotels offering better deals and with a much better customer service.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Jakob, thank you for choosing us for your visit to San Diego. We appreciate the time you took to share your recent experience. We want to extend our apologies for the level of service provided by our associates during your stay; this is not the first impression we want to present. Our goal is for each guest to receive exceptional hospitality from every staff member throughout our hotel. We are sorry that we fell short of this for you. Your feedback has been shared with our management to take corrective action so that our guests do not encounter such frustrations going forward. Thank you for your patience, and we hope you will reconsider and stay with us again, as we would like you to provide you with the flawless visit you deserve. Barbara Thompson, General Manager

"Amazing location."

5
User 12/12/2021

We enjoyed everything about this hotel. We loved sitting outside looking out over the marina and enjoying a bottle of wine. The pool, hot tub, and fire pit were perfect and the landscaping is beautiful and we spent several hours just hanging out there. We enjoyed going for a run or a long walk on Shelter Island each day. There's a really cool trail on the beach on the mainland not far away too and within walking distance. The overall value for this hotel is off the charts! The third party that we booked through mistakenly canceled our reservation, but we were taken care of and even given an upgrade.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. We are glad to read about your time with us. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. With our waterfront location close to Ocean Beach, SeaWorld ®, and the San Diego Zoo®, we love providing our guests with a great place to enjoy all that our city has to offer. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience! Barbara Thompson, General Manager

"Incredible!"

5
User 10/12/2021

It's a sprawling resort with palm trees and lots of plants, lobby which is a classic of mid century California design, my room was a cottage with a little outdoor seating area! And Gabby at the front desk was terrific. This is SO NOT personality less cookie cutter FRANCHISE (for record I dislike most hotels). This is the one to savor, enjoy ..

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations during your visit to our beautiful resort. We are thrilled to know our accommodations and decorative details to the lobby added enjoyment to your stay. Thank you again for the kind comments about Gabby. We are lucky to have him as part of the Front Desk team. We will be sure to pass along your compliments. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Barbara Thompson, General Manager

"Super nice hotel & people"

5
ktfaye, Orange County, California 09/12/2021

We came down to SD for a long weekend. This Best Western is a great combination of great location, service, and value. It's really like three different hotels with a variety of room layouts. The guy at the front desk, I believe his name was clinton, was very friendly and he made check in easy. We stayed in the Casa Marina building facing the marina, great views during the day and beautiful at night with all the boats and christmas lights. The room is spacious, bed comfortable, and clean, everything (TV, heater, lights) worked as they should. Didn't hear much noise from the other rooms. The hotel is in a great location on Shelter Island with lots of park area to walk along the bay and it's less than a 10 minute drive to downtown SD. We hadn't eaten at their Blue Wave restaurant before this trip (let's face it, usually hotel restaurants are, at best, just OK ) so I was very pleasantly surprised at how actually really good the food at the Blue Wave Grill is. I understand they have a new chef so I guess we visited at the right time! But both the food and service was excellent. We come to SD several times a year and we'd stay again when we come back.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
ktfaye, thank you for staying at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views, location, and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Barbara Thompson, General Manager

"Great Location"

5
Leigh W, Whitethorn, California 07/12/2021

We came to the San Diego area for a family emergency, so the trip wasn't for fun. This property gave us nice respite. The location is terrific; much less hustle and bustle of hotel circle or downtown. Great views, generous and well appointed rooms, terrific staff, and lots of shopping and restaurants nearby. There is also a nice on site restaurant, so you don't even need to leave the property. Great walking, biking (bikes available), and sightseeing too. Two great pools top it off. Definitely will stay here in future.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Leigh, we are genuinely sorry to read about the events that brought you to us. However, we are glad a difficult day was made better by all that our well-kept property has to offer. We are delighted to know you loved our downtown location, well-equipped accommodations with incredible views, along with the thoughtful amenities and kind hospitality extended to you. We also appreciate you for mentioning our on-site restaurant. It was a pleasure to host you, and we look forward to your next visit to welcome you under better circumstances. Barbara Thompson, General Manager

"Love staying here!"

5
fcmartin, Altadena, California 05/12/2021

Celebrating my husband‘s birthday, we decided to stay here again, but this time I booked a suite and how lovely was it! It had a nice front room with a dining table, nice kitchenette area, 1 and 1/2 bath, nice bedroom with a large balcony overlooking the Gardens and the marina! I totally recommend this property when you need to get away…

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
It is great to hear your travels brought you back to see us again. We are delighted to be a part of our husband's birthday celebration and loved providing you with a well-equipped suite with thoughtful in-room amenities and breathtaking views of the marina. It is a pleasure to know you had a fantastic stay and that you recommended our well-kept property to future travelers online. We look forward to welcoming you and your husband back to Best Western Plus Island Palms Hotel & Marina. Barbara Thompson, General Manager

"Good view,"

5
briankF9623IT, Huntington Beach, California 01/12/2021

BW Island Palms is a great choice for a Shelter Island stay. We have stayed here in the past and we will stay here again in the future. I'm almost up to the amount of characters needed to leave a revi

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Briank, thank you for the kind words about your most recent visit to Best Western Plus Island Palms Hotel & Marina. We will be sure to share your review with all of our associates. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. Thank you again for making us your home away from home. We look forward to your next stay and until then, wish you safe travels! Barbara Thompson, General Manager

"Great Staycation"

5
stanj2015, Palm Springs, California 01/12/2021

We selected Best Western Plus for a quick staycation and were blown away with the experience. Check-in with Jennifer was easy and she made us feel that our business was valued. Our room was incredible, with a view of the ocean from our own private balcony, and the winter rates were irresistable. We'll be back again soon!

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina for your recent staycation and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views and great accommodations to our devoted team, we take pride in giving each guest a memorable experience. We appreciate your kind comments about Jennifer. We are lucky to have her as part of our Front Desk team. We enjoyed hosting you while you were, and we look forward to your return. Barbara Thompson, General Manager

"Great spot, excellent service"

5
audrey m, San Rafael, California 27/11/2021

We stayed here for the second time over Thanksgiving and loved it again. This time there was an issue with the room I thought I had booked, but Jennifer at the front desk was very helpful and competent in resolving the situation to my satisfaction. This hotel is in a great location on Shelter Island with beautiful views of the marina and San Diego Bay, and great walking paths around the island. At night you can see the San Diego skyline; very pretty. It's easy to get everywhere from here, and yet you feel like you are on a tropical vacation.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Audrey, we are pleased to know you chose Best Western Plus Island Palms Hotel & Marina again for spending your Thanksgiving. We are pleased to know our front desk associate Jennifer was prompt to solve the issue with your room and provide you with better accommodation to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We are also delighted to know you continue to enjoy our waterfront location with the incredible views of the marina. Thank you for the detailed evaluation of your stay. It was a pleasure to host you, and we look forward to your next visit. Barbara Thompson, General Manager

"Best location for a fun and relaxing vacation."

5
User 27/11/2021

First time staying at this resort with a view. Walking along the coast line in the morning as great as we watched the sail boats on the water. Lots of things to do and the food was great with lots of selections. Kids park and place for resting and roasting marshmellow near the water too.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. With our waterfront location close to Ocean Beach, SeaWorld, and the San Diego Zoo, we love providing our guests with a great place to enjoy all that our city has to offer. We are happy you enjoyed your time with our well-maintained property with resort-style amenities, and we look forward to welcoming you back for another outstanding experience! Barbara Thompson, General Manager

"Great Hotel/Bad Reservation Policy"

4
happyhikersNewJersey, New Jersey 26/11/2021

This hotel is very nice and in a great location. We stayed here in August, 2019 for 5 nights in the Casa Marina and loved it. This June I booked the hotel again for 2 nights in the Casa Marina with a king bed and requested a Marina view, top floor, quiet room. I reconfirmed a week before arriving in November that we would get a king bed in the Casa Marina. Upon arriving we were told no king beds in the Casa Marina were available and we would have to go to the Casa Del Mar building. We arrived at 5:30 in the evening so it was not a late arrival. Instead of a quiet room in the Casa Marina our room in the Casa Del Mar was right above the spa and pool, not exactly the quiet location requested. I really like this hotel but would be hesitant to book again. The online reservation system lets you choose what building you want. I can understand they cannot guarantee a top floor, view of the marina room but I expect to get a room in the building I reserved and the size bed I reserved. The room in the Casa Del Mar was very nice but the spa and pool do not make this a quiet room. In summary, their reservation policy leaves something to be desired. I would have given this hotel 5 stars if we had gotten what we reserved. We had breakfast twice in the restaurant and found the food and staff very good.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina once again. While we are pleased to learn how much you enjoyed our on-site restaurant and the thoughtful services extended to you, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience the reservation issue caused, and we are very grateful for your patience. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest. Barbara Thompson, General Manager

"Celebrate 47 th year anniversary"

5
User 24/11/2021

Room was very clean , staff was very helpful, like Jennifer at the front desk who helped us with our reservation, etc. The manager, Aqeel, was very good in assisting us with our billing and corrected any issues immediately. The entire stay was great including the dinner at the restaurant/bar. Of course the location was absolutely the best......

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for being a guest at Best Western Plus Island Palms Hotel & Marina and for the perfect rating. We are glad to know you were pleased with our refreshing accommodations and liked our courteous associates. It is very kind of you to recognize Jennifer and Aqeel for their efforts. We will surely share your comments with our entire team. We also appreciate you mentioning our convenient location and delicious food. It was a pleasure hosting you, and we look forward to your return visit. Barbara Thompson, General Manager

"Average"

3
User 23/11/2021

Vacation was fine, but the facility is average, We expected a more elegant resort, but it served our purposes. Food was very good. I am not sure if we were given the best of their rooms, based on comparability to our Manhattan Club NYC room. We would not necessarily recommend it to our friends.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Harvey, thank you for choosing our hotel for your recent vacation. While we are happy to know you loved the food we serve, we regret not meeting all your expectations with regard to our accommodations. We typically receive wonderful feedback regarding our property and our guest rooms; therefore, it is disappointing to know we did not leave you with a favorable impression. Please know our front desk is always available and happy to help make your stay as comfortable as possible. It was a pleasure to host you, and we look forward to a future visit to provide you with the flawless stay you deserve. Barbara Thompson, General Manager

"Accommodating Staff"

5
User 22/11/2021

I was here in mid-November and on my last day had a late checkout query that Danny (front desk / reception) accommodated to cap a good week at this property. It made my exit and lengthy wait time for an evening flight far more pleasant and efficient than would have been otherwise. I look forward to future stays here.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We are flattered by your very kind review of Best Western Plus Island Palms Hotel & Marina. Team members like Danny are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality during your checkout was the highlight of your stay. Thank you for taking the time to share your experience with fellow travelers online. We appreciate you mentioning that we will be your choice of the hotel every time to visit the area. We look forward to it. Barbara Thompson, General Manager

"Perfect location for all San Diego places and experiences"

5
User 21/11/2021

Shelter Island is a narrow piece of land sticking out into the bay. There is about a 3 mile path to the end of the island and back on the opposite side. From the front of the hotel is a beautiful view of the bay and downtown San Diego. Great sunrises from here too. The back of the hotel looks out onto a huge marina (you can Paddleboard there) and beyond is Point Loma and that neighborhood nestled into the hillside. Location is 20 minutes to downtown and just 10 minutes to the airport. But we didn't hear any plane noise probably because the military occupies most of the land between the airport and the hotel and would be off limits to commercial planes. We experienced way above average friendliness and service with the staff. Sales Manager Madison arranged a private family breakfast for 20 of us and got every detail right. Danny is amazing at the front desk for getting just about anything done. Restaurant served good food, inside when it was cool and outside on the patio overlooking the pool when the weather was nice. Lots of free parking across the street if you want to avoid the on site parking fee. We hope to return soon.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Mark, thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a detailed review of our hotel. It is a pleasure to know we met all of your expectations, from our incredible views and resort amenities to our devoted team. We are grateful to you for recognizing Madison and Danny for their efforts; they will be pleased to know they were a part of making your visit exceptional. We also appreciate your excellent evaluation of our ideal waterfront location secluded on Shelter island and for pointing out our on-site restaurant for future travelers. We enjoyed hosting you as our guest, and we look forward to providing you with another flawless experience whenever your travel brings you back to San Diego. Barbara Thompson, General Manager

"Excellent location and service"

5
User 21/11/2021

We usedBest Western Plus due to it's very close location to SeaWorld and the bay. Upon check-in, we noticed our double queen room did not have a freezer included. We called customer service to see if they had a freezer available for our 9 month olds frozen breast milk. After speaking with Jennifer at the front desk, Aqeel (manager) upgraded us to a suite to accomodate our specific needs, as it has a full-size refrigerator/freezer and kitchen. Incredible support, the room is 2nd floor with a view of the bay, if you're able to book with this location this is the place to go. Across the street is a large fishing pier with a restaurant, as well as a kids playground/swings. There's also a restaurant attached to the main lobby area, which includes a large selection of wines with a solid food menu. The outdoor seating is an elevated view to look at the city/home lights of San Diego in the distance, this was fantastic. We ordered a burger/fries, calamari, salmon, and they offer a kids menu as well. You need to check this location out.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Ryan, thank you very much for the detailed evaluation of your stay at Best Western Plus Island Palms Hotel & Marina. We are thrilled to know you and your family thoroughly enjoyed the room upgrade provided to you upon your specific request for the refrigerator. Jennifer and Aqeel are terrific at anticipating our guest's needs and ensuring their visit is comfortable; we appreciate you recognizing their efforts, they will be pleased to hear your compliments. Thank you again for the excellent recommendation of our well-maintained property near the SeaWorld with thoughtful amenities and great accommodations. It was a pleasure to exceed all your expectations, and we look forward to doing so again whenever your travel brings you back to San Diego. Barbara Thompson, General Manager

"Highly recommend"

5
User 16/11/2021

My wife and I came here for our four year wedding anniversary. We live in San Diego but love she area this hotel is in. I got a great room for a fantastic price. So many things to do in the immediate area. Would recommend for someone out of state or a staycation in your own city.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Happy four-year anniversary to the beautiful couple! We are pleased that you chose Best Western Plus Island Palms Hotel & Marina for this special occasion. It is a pleasure to know we met all of your expectations. With our waterfront location close to Ocean Beach, we love providing our guests with a great place to enjoy all that our city has to offer. We are also thrilled to read you loved our accommodations and found us to be of great value. We are happy you enjoyed your time with us and recommended our hotel to fellow travelers online. We look forward to welcoming you back for another outstanding experience. Barbara Thompson, General Manager

"Fully surpassed expectations! Wonderful experience!"

5
Mustwe, Norfolk, Virginia 16/11/2021

We had previously stayed at this property, though some time had passed since our last visit. The intervening years have been good to the Island Palms. The property is well maintained in a beautiful location. The staff, throughout our 4 night visit, was excellent. They were all friendly, courteous and efficient. A special tip of the hat to Front Desk Personnel Leidy and Danny. We were only one couple of four that had booked this property for a wedding in San Diego, and I can tell you it was 8 thumbs up ratings. Our accommodation in the Casa Del Mar building was very spacious and quiet with a beautiful marina view. The property has posted quiet hours from 10pm til 9am, and we witnessed no violation of this policy. We look forward to another visit and we will not wait so long to visit again.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Welcome back to Best Western Plus Island Palms Hotel & Marina! You are part of our family now, and we are pleased to know that our front desk associates Leidy and Danny, made you feel at home. Kind comments like yours encourage them, and we look forward to sharing your feedback. We are also delighted to know our well-kept property situated on the shelter island with great accommodations and incredible views of the marina exceeded your expectations. We host many weddings, and it is a pleasure to have people stay with us for such a joyous event. We are happy to know you had a flawless experience. Thank you for making us your preferred choice on every visit, and we look forward to providing you with another exceptional stay. Barbara Thompson, General Manager

"Great hotel"

5
LauraFS000, Long Island, New York 15/11/2021

Location was great with nice views. We were happy with the price. They obviously won't tell you this but you can park for free in the lot across the street instead of paying their daily parking fee. Would definitely stay here again.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent rating of the Best Western Plus Island Palms Hotel & Marina and your generous compliments about our well-kept property. We are delighted to know how much you enjoyed our waterfront location with the breathtaking views of the Marina and found us to be of great value. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Barbara Thompson, General Manager

"Nice get away"

5
User 12/11/2021

This place was awesome! the general atmosphere was great. The location was great. The staff was fantastic. Enjoyed every last minute of this trip. I was going for a clean and reasonable establishment to stay in while in town for my sons graduation from MCRD. So much better than I was expecting! We will no doubt stay here again next time we are in the area. If you're reading reviews from folks down rating this place you can disregard them. You won't regret staying here.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Our gratitude for taking the time to review your stay with us. It is delightful to read how much you were pleased with our convenient location and the cleanliness of our property. We are also happy to learn about the pleasant interactions you had with our staff. We will surely share your compliments with our team. We appreciate the outstanding review! Thank you for recommending Best Western Plus Island Palms Hotel & Marina to future guests. Barbara Thompson, General Manager

"Needs attention to details"

3
WesternGardener, Vancouver, Canada 11/11/2021

While this looks to be a decent property, there are a few areas that require attention: There needs to be more than one person for check-in/check-out. Lengthy delay in regards to both. Requested a quiet room. Yet, we were given a room overlooking the parking lot on a Saturday night. Needless to say, not quiet. Did request a marina view room, but that did not happen. The so-called heating/cooling vent is in disrepair and should be revamped. Ice machine nearby probably hasn't been in working order for years. Had to get ice from the restaurant. Speaking of the restaurant...enjoyed a lovely lunch outside on their patio. Decided to return for dinner. Totally different experience with inedible ceasar salad and a server that did not return for a long time. Had to hunt him down for the bill. Disappointing, especially given the excellent service at lunch.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for taking the time to evaluate your stay. We are sorry we did not live up to the standards you should expect from us. We have made a note of the issues you outlined, and we will be working with our team to improve these areas. We are committed to providing exceptional accommodations and service, so we want to thank you for your valuable feedback. We hope you will give us another chance whenever your travels bring you back to the area. Barbara Thompson, General Manager

"GREAT LOCATION AND STAY"

5
twolfpack, Fort Collins, Colorado 08/11/2021

My wife and I recently stayed at the Island Palms and had an amazing stay! The staff, location, rooms, and amenities were ALL outstanding!!! The beds are VERY COMFORTABLE and the views are amazing!!! Also, Clinton and Aqeel at the front desk are "AWESOME!" We will definitely be back when we visit San Diego!!

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina and posting a positive review of our hotel and staff. It is a pleasure to know we met all of your expectations, from our incredible views and resort amenities to our accommodations with comfortable beds. We also want to thank you for recognizing the efforts of Clinton and Aqeel from our front desk team; we will enjoy passing along your kind compliments to them. We appreciate your excitement about returning, and we look forward to your next visit to the San Diego area. Barbara Thompson, General Manager

"A unique property that would benefit from attention to minor maintenance issues"

5
TeamPidge, Wayne, New Jersey 08/11/2021

Pros: Beautiful waterfront location close to airport and many area attractions, tennis courts and multiple pools on site, friendly staff, spacious and comfortable guest rooms, reasonable prices. Cons: Some guest room features needed repair, small noise issues, parking fee. Surrounded by water and a marina, it's difficult to imagine this property being just 10-15 minutes from area landmarks like the airport, SeaWorld, and Mission Beach- when there it feels a hundred miles away from a major metropolitan area. Of course it being in southern California, traffic sometimes adds quite a bit of time to even the shortest of area drives. Not your standard, cookie-cutter rectangular box, this is a fun property with a waterside walkway, multiple pools and hot tubs, an on-site restaurant, and tennis courts (my two night stay didn't afford me time to enjoy most of those, but I look forward to a future stay). Comprised of multiple buildings, my king bed room was at the far end of the complex and featured lots of space and nice decor touches like plantation shutters. I welcomed the expansive work desk and sofa for relaxing at night while watching TV. The room would have benefited from some better attention to detail. The towel hook on the wall outside the shower was about to fall off, the door hiding the refrigerator was just as loose, and despite the room being clean the air vent in the bathroom ceiling was dirty. On the first night of my stay I heard the late night banging of doors in the hallway (they're difficult to close quietly) and in the morning I was awoken by the sounds of the marina outside the room, including but not limited to squawking seagulls and people bringing their barking dogs to their boats. Despite these minor inconveniences, I would gladly return here next time I travel to the area. These days unique properties are getting harder and harder to find, and this is the kind that makes one feel they're truly on vacation.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you very much for being our guest and evaluating your stay at the Best Western Plus Island Palms Hotel & Marina. We love providing our guests with a great place to enjoy all that our city has to offer; therefore, it was a delight to read about your experience at our well-kept property. We are also thrilled to know you thoroughly enjoyed our thoughtful amenities, comfortable accommodations, and the service extended to you, all at a great price. However, we regret that you were inconvenienced by noise during your stay; we understand your frustration and are grateful for your patience. We have taken note of the concerns mentioned with regard to the room assigned as well. We truly appreciate all your feedback and look forward to providing you with another exceptional stay. Barbara Thompson, General Manager

"Honeymoon Stay"

4
ShelbyBrown0916, Elk Grove, California 26/10/2021

It was a beautiful locations however walls are thin and we were awoken many times in the middle of the night because of people upstirs and next to us. The shower also had air bubbles in the floor and i almost fell a few times in the shower.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We would first like to congratulate you both on your recent marriage. We are grateful to you for choosing Best Western Plus Island Palms Hotel & Marina to celebrate this special time in your life. We are delighted to read you enjoyed our waterfront location with breathtaking views of the Ocean Beach and Marina. However, we apologize for the noise disturbances you experienced from the neighboring guests. We understand your frustration and appreciate your patience. We have also taken note of your concerns regarding the bathroom floor, and we will evaluate the instances with the appropriate team to ensure a better guest experience. Thank you for taking the time to offer valuable feedback. We look forward to welcoming you back to earn your perfect rating. Barbara Thompson, General Manager

"Amazing Stay!"

5
Nomad23369713761, Murrieta, California 22/10/2021

This hotel is gorgeous. We had an upstairs room with a view of the harbor with a patio. The room was very spacious. We were traveling with our E-Bikes so needed an elevator which was very roomy and easy to get to our room. Our bed was super comfortable and everything was very clean. There were lots of amenities that we didn't have time to enjoy this time around but are already making plans to come again!

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for taking the time to write such a positive review about your recent stay. It is a pleasure to read you enjoyed your time at Best Western Plus Island Palms Hotel & Marina. We are happy to know you loved our property as well as our fresh and relaxing accommodations with amazing views. Thank you for sharing your excitement about returning. We hope you will be able to take advantage of our amenities during your future visit. We look forward to hosting you soon. Bob Levine, General Manager

"Location"

3
User 20/10/2021

The location was ok.. need a car to get around.. the property also needs renovation.. old furniture and decor, the carpets needs a good cleaning and the bedding needs to be refresh . But overall ok for the money

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us and taking the time to share your experience. We are glad you liked our location, but we regret you were not entirely satisfied with the quality of our accommodations. We have taken note of the concerns you raised about our property's condition and will share them with the appropriate individuals for future modernization plans for our hotel. We appreciate your valuable feedback and look forward to welcoming you back. Bob Levine, General Manager

"Best Wester Plus Island Palms Hotel & Marina - San Diego"

5
User 18/10/2021

The property location was great and very close to downtown and other tourist locations, we loved the location and the view. The front desk services was superb and I definitely will visit this location again.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. It is lovely to know our downtown location with outstanding views of the Marina left a lasting impression. We also appreciate you recognizing the efforts of our front desk associates. We are glad you enjoyed your time with us, and we look forward to hosting another outstanding experience. Bob Levine, General Manager

"Not given the room I reserved 8 months earlier"

3
Anita K, St Paul, United States 18/10/2021

I reserved my room 8 months prior to my stay. When I arrived, I was put into the oldest building and told I was given an upgrade to a suite. I did not want that, but wanted the room I reserved in the newest building. I was given a verbal runaround as to why that room was not available. I was told by different people the hotel was full, the room was out of service as was the other two similar rooms they had, the rooms were getting new mattresses, I would have to vacate a couple hours when the mattresses came (no problem for me to do) and then seeing no new mattresses even come into the building. Why was I given the runaround? I had a heck of a time finding my room at night as the room numbering system in the front of the building did not match the numbering in the back. My room was 222, the front of the building rooms were in a different sequence (the 150s). No elevator in the old building, I had to climb with all my luggage to the top floor, (there was an elevator in the room I had reserved.) Not a good way to start my trip. Despite being promised that night I would be able to check in to my reserved room the following day, it took me a half hour on the phone with a staff person to finally make this happen, as he was definitely bent on my staying in the room where I was.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Anita, thank you for sharing your feedback. We want to apologize for the reservation issues you encountered and that the room you reserved was not available initially. We regret any frustration and inconvenience this caused. We are also sorry for the service shortfalls and the lack of attentiveness to your requests. We have shared your concerns with the appropriate individuals to ensure a better experience moving forward. We are grateful for your patience and hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest. Bob Levine, General Manager

"Amazing location and wonderful staff!"

5
User 18/10/2021

This hotel is in a beautiful location right on the Marina. Not a lot of shopping nearby, but some nice restaurants and coffee shops (I recommend trying the coffeehub for a good local place, it just about a mile away). Very quiet and relaxing. Staff was super friendly. Really couldn't be happier with my stay. Would definitely stay there again!

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for staying at Best Western Plus Island Palms Hotel & Marina. We were delighted to read how much you enjoyed your visit and that our location was too convenient for your needs. We take great pride in delivering friendly, professional service to all our guests, so we are glad that we could provide you with an outstanding experience. Thank you for being our guest; we love knowing you plan to return. Bob Levine, General Manager

"Beautiful location, great staff"

1
bwalkerinc, Denver, Colorado 17/10/2021

The setting of this hotel on Shelter Island next to the marina is wonderful, especially for those of us from landlocked states. The room was spotless, the staff courteous. We did not even experience the usual noise one might expect from adjoining rooms. The garden, with the marina just beyond, outside our front door was a perfect place for a predinner drink. Parking was convenient, if a little tight.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for giving our hotel and staff such a great review! Although your rating does not reflect your review, we are pleased to know you were impressed with our location, friendly service, and accommodations. We also appreciate you sharing your experience with future travelers. We look forward to seeing you on your next visit. Bob Levine, General Manager

"Great hotel"

5
Joan K, Anza 14/10/2021

The location on Shelter Island is ideal for a relaxing visit. There are boats in the marina on one side and the main channel for boats entering and leaving San Diego on the other. There is an abundance of wild life to watch, seals, pelicans, etc. You can also watch planes and helicopters from the military base. The hotel itself is very comfortable and clean. The pool area is great and so is the restaurant.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Joan, thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. It was a pleasure to know our waterfront location close to Ocean Beach and various entertainment options nearby were a part of making your visit memorable. We also appreciate you mentioning how much you loved our well-maintained property and thoughtful amenities, including our on-site restaurant Blue Wave Bar & Grill. It was our pleasure hosting you during your time in the San Diego area. We look forward to your next visit. Bob Levine, General Manager

"Exceptional hotel and amazing location"

4
maxnicetrip, Los Angeles, California 12/10/2021

Great location on Shutter Island. Views of the city, marina and ocean. This is our second time staying here and we will return. Large resort style hotel. Free bikes to borrow for the day. Two pools/hot tubs. Clean modernish rooms. Quiet surroundings. Close to great views, things to do and places to eat.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
It is great to hear your travels brought you back to see us again! We are thrilled you enjoyed your stay at Best Western Plus Island Palms Hotel & Marina. It is delightful to know we exceeded all of your expectations and that you continue to appreciate our stylish accommodations and thoughtful amenities, along with our waterfront location close to Ocean Beach and various restaurant options. It was our pleasure hosting you again, and we love knowing that we will be your hotel of choice every time you are in the San Diego area. Bob Levine, General Manager

"Best Best Western Ever!"

5
User 12/10/2021

This resort was breath taking. The view was incredible! The room had wood blinds, and had a balcony overlooking the harbor. We loved watching the ships pass by. The pools overlooked the marina and our building's pool had a fireplace. The restaurant, The Blue Wave was exceptional! Our waitress Justine Ketell was the best waitress ever, and made sure everything was perfect! The food was great! We just loved this hotel, and when in San Diego will stay here!

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
It was a pleasure to read your fantastic review of the Best Western Plus Island Palms Hotel & Marina. We were delighted to know you had a perfect stay with us and that you liked our accommodations with magnificent views as well as the amenities we offer. We especially enjoyed your description of watching the ships and your experience at our on-site restaurant, Blue Wave Bar & Grill. It is nice to hear this type of recognition about Justine, and we will be sure to share this lovely feedback with her. It was a pleasure accommodating you, and we will look forward to your next visit. Bob Levine, General Manager

"Dated and Shabby"

1
Tom R, Treasure Island, Florida 11/10/2021

The hotel has seen better days. Our room was old and falling apart. The shower door would not close, the dresser drawers would not stay closed (the dresser leaned forward). The ac system struggled to properly cool the room and the granite countertop was cracked in half. Would not stay there again.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Tom, thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We regret the frustrations you experienced, and we are very grateful for your patience. Your honest comments will be shared with our team, and we will use them for future improvements. We hope you will give us another opportunity on your next visit to San Diego. Bob Levine, General Manager

"Great four day stay."

5
Coder, Scottsdale, Arizona 11/10/2021

We have stayed in San Diego many times over the years and like to stay in different places. Two years ago, stayed downtown. Last year, stayed in Mission Bay. This time chose Shelter Island, a place between these two areas and decided a first time stay at this establishment after reading online reviews. We were not disappointed. I want to add that there are several great hotels to choose from on the island and we decided to give this one a try. The BWPIPAM is ideally located on Shelter Island. We got a room on the Marina side. The room was clean and very comfortable with an outside seating area. Room had a comfortable bed, coffee maker and a small refrigerator which came in handy. Right behind this establishment is a walking path right along the marina, ideal in the morning. Several fine eating establishments are within walking distance too. Also another choice of a walking path (And park) right across Shelter Island Drive that runs the length of shelter island with cool breezes off the bay and a great views of downtown San Diego and the bay. Spectacular views at night and sunny days! The staff was very kind and was able to help with all our needs. We would 100% stay here again in the future.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Coder, we love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We are thrilled you enjoyed your stay at Best Western Plus Island Palms Hotel & Marina. It is delightful to know we exceeded all of your expectations and that you appreciated our waterfront location overlooking our private marina and San Diego Bay. We are also glad that you liked our well-maintained accommodations, along with the amenities and the breathtaking views. It is lovely to know that our thoughtful associates left a lasting impression. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit. Bob Levine, General Manager

"Great Stay"

5
User 08/10/2021

We are BW Elite members, this hotel was very convenient since we were going to a concert at Humphry's that night. The concert venue is only a short (walking) distance from here. We enjoyed the bar, had a couple of drinks and appetizers, great service which sometimes is difficult to find in COVID times.

"Using RCI at Island Palm Resort"

2
User 01/10/2021

I feel staying at the Island Palm Resort through RCI, was very disappointing because of the location of our room. We attempted to get a room change several times, but we were unable to get a change despite seeing many bay rooms available throughout the resort.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We are sorry for not being able to accommodate your room request. We can understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service and hope to have an opportunity to better your experience whenever your travels bring you back to the area. Bob Levine, General Manager

"San Diego Trip"

5
User 27/09/2021

Great hotel and location. Thoroughly enjoyed our stay. Only issues were some how having two reservations. Resolved and given free parking for the inconvenience, which was more than fair. Safe did not work and although reported was not fixed. Also using the bathroom was like taking a shower on a trampoline. The shower tub combo had been upgraded by installing an insert over the existing tub. Somehow water had been trapped in between. We were fine but someone with balance issues could fall. No response from management when we reported it.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Sherpa, thank you for taking the time to write a detailed evaluation. We are glad we were able to resolve the reservation issue to your satisfaction and that you enjoyed your overall stay. However, we regret any inconvenience you endured in your room. We appreciate you bringing this to our attention as it will help us improve our guest experience. It was our pleasure hosting you at Best Western Plus Island Palms Hotel & Marina, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"Fantastic"

5
Tootsiewest, Westerville, Ohio 24/09/2021

We stayed at Island Palms for 12 nights. It was even better than we expected and we would definitely go back! They treated us well from the moment we arrived. We did have to wait for our room to be ready and it was about 5pm before we got the keys. However, they did give us free parking so we were pleased. The marina view is beautiful! We were in the Casa Del Mar building close to the pool. The room was very clean and comfortable. One of the more comfortable beds I have slept on in my opinion! The bedding was nice and cozy too! One day about 3pm our smoke detector started beeping. It continued throughout the night into the next morning. They kept telling us someone would come fix it but no one ever showed up. We went to the office and told them what was going on since phone calls were useless. They apologized and Danny gave us some breakfast coupons which was nice and he got our alarm fixed. Kuddos to Danny for the excellent customer service. Breakfast was very good but like all of California was on the expensive side. $40 for two meals...I can't say much on the cleaning crews or maids because we never had any service which we didn't need. Towels were easy to get. The pool was never crowded so we got chairs and loungers everyday. The pool was a little chilly but refreshing. A wonderful stay of 12 nights! If I am being picky and I had to point out any negatives there were a few. The room needs more towel bars or hooks. There was only one of each in the room but we never had a place to put wet towels and bathing suits except outside! The bathtub had a liner in it but it felt like it had never been glued down so when you took a shower it would wobble and water got underneath of it. It was a weird sensation on the feet. The water had an odor to it when you first turned it on. Not sure what that was but it was fine after you ran it for a few minutes. The other con was parking. We felt each room should have a designated spot. On the weekends the hotel parking lot is packed full! If I had paid for parking and wasn't able to park in the lot I would have been unhappy. These are me just trying to find a negative and no way would it effect my decision in staying there again! Our trip was wonderful and we hope to see you again in the future BWIP! Thank you for your hospitality!

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met most of your expectations! From our incredible accommodations and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. Your candid feedback is also appreciated and we will discuss them with our team. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Bob Levine, General Manager

"Will be returning for sure"

5
DiscoStu4761, Middleton, WI 23/09/2021

We have been to San Diego twice, in 10/2019 and 9/2021, and stayed at the Best Western Plus Island Palms both times. Other than the common pandemic adjustments, our most recent stay was just as good as the first. We stayed in the Casa Del Mar building both times which I would recommend. The location is near perfect. There are some restaurants in a reasonable walking distance (and it's a pleasant walk), but it's not far to downtown, the zoo, beaches, etc. The parking lot gets pretty crowded on the weekend but we always found a spot, even if it was far from our room. (Also, I believe there is a parking garage at the southwest end of the property that we didn't realize was ours until midway through our stay, which might have been closer than where we ended up parking). When we came back late in the evenings we frequently saw hotel staff patrolling the parking area which is appreciated especially with the $18/night charge. The room was comfortable and in my opinion a great value for what we paid. The hotel clearly isn't new, but everything worked that we needed to and was clean. The bed was comfortable and we slept well. One suggestion I'd have for the hotel is in this time of limited housekeeping, to stock the rooms with enough toilet paper, towels, soap, etc based on the length of stay. We had to call guest services twice to get more of those items during our 8 night stay, which they came and dropped off while we were out. All the staff we spoke to during our stay were very friendly and helpful. The wifi worked well for a hotel; on this road trip we stayed at a couple of other hotels where it was so slow we just used data on our phones but here it was fast enough for normal browsing. We will definitely stay here on our next trip and keep staying here as long as the quality doesn't go down. Given the location right on the water the price is very reasonable and when I have searched other hotels in San Diego out of curiosity, comparable hotels in much worse locations seem to be only a little cheaper. I would highly recommend it for anyone spending time in San Diego.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We appreciate the excellent rating! The highest compliment we can receive is a guest who keeps coming back time after time! We agree that our ideal location, combined with comfortable accommodations and service, makes Best Western Plus Island Palms Hotel & Marina an excellent affordable choice. Thank you for your recommendation and for sharing your excitement about returning; we look forward to your next visit. Bob Levine, General Manager

"Overnight stay after concert"

1
ljw422021, Oceanside, California 23/09/2021

This Best Western was so conveniently located close the Humphreys Concert venue. Rather than driving home at night, it was so nice to just walk a few blocks and get rest prior to going home. The bed was comfortable and the room was very clean. The staff is helpful and cheerful.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina. Although your rating does not reflect your review, we are pleased to know how happy you were with our convenient location, comfortable accommodations, and cordial associates. Your recognition of our efforts will serve to motivate us even more! It was a pleasure having you, and we hope to welcome you back soon for another enjoyable visit. Bob Levine, General Manager

"Romantic Getaway"

5
DaScotsman, Temecula, California 21/09/2021

On the spur of moment we decided for a weekend getaway. We have never experienced Shelter Island and thought we would give it a try. I chose Best Western after reading some favorable reviews. For a room under $200, I was very pleased. The room was comfortable and well appointed with a great view of the Marina. We enjoyed the bar area and appreciated the great service (front desk included). We Will Return (5 Stars out of 5)

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
It was a pleasure hosting you both on your recent getaway at Best Western Plus Island Palms Hotel & Marina; we are happy to hear you had a fantastic time staying at our property. We are also glad to know how happy you were with our tranquil guest rooms, breathtaking views, and courteous colleagues. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit. Bob Levine, General Manager

"Excellent location"

5
User 20/09/2021

This is a beautiful area in San Diego. The staff is very nice and helpful. The hotel is older but well maintained. We had a big family gathering in this area and this hotel served our purpose very well

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Our gratitude for taking the time to review your stay with us. We are glad our location worked well for your plans. It is also good to learn you liked our well-kept property and the excellent service you received from our staff. All of us at Best Western Plus Island Palms Hotel & Marina look forward to having you stay with us again. Bob Levine, General Manager

"Five day trip to San Diego"

4
User 19/09/2021

Good location near harbor and restaurants. clean room, quiet at night, beds was comfortable with soft pillow. Refrigerator was rather small, together with coffee maker. But, overall, it was good value

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Jun, we appreciate you taking the time to post your review. It is delightful to read how much you were pleased with our refreshing accommodations and our comfortable bed. We are also happy our location worked well for your needs. It was a pleasure having you as our guest, and we hope to see you again soon at Best Western Plus Island Palms Hotel & Marina. Bob Levine, General Manager

"San Diego resort"

5
Stony54, Firestone, Colorado 17/09/2021

We met a small group of friends for a 5 night stay. Our room was clean and comfortable and very safe on Shelter Island. The staff were friendly and helpful. In this new Covid era we were apprehensive of how they would handle room cleaning but they made an effort to insure we had all we needed.

"Love the views"

5
User 16/09/2021

Love the views. You can walk across the little street to the boardwalk at the San Diego Bay. We love walking the military aircraft in the afternoon. Watching the boats is so relaxing. The little beach was fun for our little granddaughter to play in. The on site restaurant near the marina side has nice views, nice people, good food and reasonable prices. There is an onsite playground now. So fun. We will be back. We loved the little dorm frig, coffee maker and microwave in the unit

"Concert stay"

5
410fredericks, San Diego 15/09/2021

Stayed only 2 nights this time. But stay here a couple times a year. Great place! Great views of the harbor and marina. Walking distance to Humphreys for concerts and many restaurants on Shetor Island.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Fredericks, we appreciate your consistent support of the Best Western Plus Island Palms Hotel & Marina. It is always a pleasure to see a familiar face, and we love having you as a regular guest! We are also glad you continue to enjoy our hospitality and location. Thank you for making us your preferred choice on every visit, and we hope to see you soon. Bob Levine, General Manager

"Amazing customer service from the entire team."

5
hauteliondesign, Las Vegas, Nevada 13/09/2021

I was looking for my room, unsure of the building, a team member saw me struggling with my food, bags, map & room key. He came right up offering his help, took the bags, leading me to my room & handed me a wet wipe to clean my hands as he exited the room with a “Enjoy your stay”

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the generous review, and for taking the time to recognize our devoted staff. It is a pleasure to read about the excellent and attentive service provided by our associates. We strive to deliver great hospitality to every guest, and our team will enjoy reading your wonderful comments. We look forward to welcoming you back to Best Western Plus Island Palms Hotel & Marina. Bob Levine, General Manager

"Staycation with family and friends"

5
User 13/09/2021

Beautiful hotel with sprawling landscape and views of the marina. Clean spacious rooms with multiple pools and things for friends and family to enjoy. Milkious at the front desk was absolutely superb and made up for the customer service that lacked at the bar in their restaurant. Overall fantastic stay and looking forward to my future trip.

"Rehearsal Dinner / Wedding Guest Venue"

5
User 07/09/2021

My husband and I booked our rehearsal dinner here for our wedding since our venue was close by, we also used this hotel to block off rooms for our wedding party to stay. Steve Schell, the Director of Sales & Catering was our contact and he was SPECTACULAR to work with. Not only did he help us create our perfect rehearsal dinner, but he worked with us to create a contract that gave us everything we wanted at a great price. He also set up a wonderful room block discount for our guests. We had complications elsewhere with our wedding venue due to COVID and Steve was so quick to help connect us with other nearby venues to find us a new space to host our event and he saved our wedding!! I highly recommend the Island Palms Hotel & Marina not only for its location and amenities, but for people like Steve who work there and make the entire experience flawless! Thanks also to Maddie Martin for coordinating, and the staff who ran our rehearsal dinner wonderfully.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Congratulations to the delightful couple! It was an honor to host your wedding rehearsal dinner and play a small part in such a memorable time in your life. Thank you for letting us know that Steve, Maddie and the rest of the team helped produce an event worthy of your special day. We will enjoy sharing your compliments with them, and we will also thank them for their efforts in handling every detail to ensure the event was perfect. We are glad that the Best Western Plus Island Palms Hotel & Marina set the scene for an exceptional experience and would love to be a part of celebrating future anniversaries with you and your husband. Bob Levine, General Manager

"Great Stay!"

5
User 04/09/2021

Room was clean. The Grounds were beautifully landscaped and maintained. The housekeeping staff were kind and efficient, brought extra towels as needed. The Front Desk was very helpful. Loved the Free bikes that were available. The pools and spa were clean and a nice size. The Restaurant Food was delicious. This is a great location with great views of the Harbor. This Hotel was fabulous.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for reviewing your stay at Best Western Plus Island Palms Hotel & Marina and for the wonderful comments. We are pleased to read our housekeeping and front desk team provided you exceptional service and will definitely share your praises with them. It is also great to know you enjoyed our location along with the views, as well as the amenities we have to offer. We hope to welcome you back soon for another enjoyable visit. Bob Levine, General Manager

"Marina View"

4
Sharon S, Washington, Utah 04/09/2021

We were pleasantly surprised by this resort. The staff was exceptional on check in . Our room was large and comfortable. The bathroom was large which is a plus. We had a Marina view looking at the Point Loma hillside. The room was quiet but I understand summer can get rowdy so they have strict rules in place. The only problem was a leaky toilet which I reported three times to staff but maintenance never fixed it.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our accommodations. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. However, we regret the issue you had and will discuss this with our team. We look forward to having you as our guest again. Bob Levine, General Manager

"Found Our SD Place To Stay"

5
mitchmolitor, Santa Barbara, California 01/09/2021

Pay the little extra for the marina view. It is definitely worth it. This place has more privacy than the typical hotel. Outside the hotel is a nice area to go for a walk along the marina. The restaurant served good food for the price and the outside eating area has a good view of the marina.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Mitchmolitor, thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. We appreciate your generous comments regarding our accommodations and are glad to know you enjoyed the food at our on-site restaurant. It was our pleasure hosting you, and we look forward to doing so again on your next visit. Bob Levine, General Manager

"Good location!"

4
User 30/08/2021

We took our 10 year old granddaughter on vacation to San Diego. The room had a small kitchenette which allowed us to make breakfast in the room. The room was quite large, plain, but with a good view of either the harbor or the marina (we liked the harbor for watching the big boats come in.) We really liked the pool (however not enough lounge chairs) and we ate several meals at the restaurant. We stayed there four nights and would likely stay there again.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to read how happy you were with our in-room as well as outdoor amenities! Our breathtaking views of the harbor are truly spectacular, and we love that this helped make your visit with your granddaughter memorable. We appreciate your feedback and will keep in mind the issues that kept you from having a perfect stay with us. It was our pleasure hosting you and your family, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"Cockroaches and filth!"

1
User 23/08/2021

This is the second time we have stayed here. The hotel has a beautiful layout, but king suite we had was dirty and we killed nine cockroaches and finally stopped counting. This was a three night stay. Shame on Best Western for letting this beautiful hotel get into such a dirty state! The furniture, carpet, walls, and doors are filthy! We wore our flip flops the whole time because the carpet was so dirty. The layout of the hotel is beautiful, but the rooms need a "deep" cleaning very badly. The restaurant for dinner is over priced and lousy food, go to the BRIGANTINE! Four minutes away and awesome food and service!

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing us. We are glad your travels brought you back to see us again. However, we apologize for any housekeeping issues with your room and the inconvenience caused. As our hotel's cleanliness is a key priority, we regret this was your experience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We appreciate your feedback and would welcome the opportunity to restore a favorable impression of our hotel in the future. Bob Levine, General Manager

"Staycation"

5
User 21/08/2021

The service at the shelter Island palms resort Point Loma San Diego Start office manager Mr.Bob has great management skills Bob goes above and beyond to meet your needs for you and your family he will go the extra mile to keep a customer happy I'm very thankful. This is a tradition my wife and I have develop for our kids a family staycation once twice a month thank you for your service will look forward to doing more business with Palms Shelter Island Point Loma San Diego ca. We live 15 minutes away from the resort that is worth every dollar to stay here specially with Mr.Bob being the manager he makes sure you're taken care of and happy and comfort within your stay. Martin Thank you,

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Bob Levine, General Manager

"A pleasant surprise for the money value"

5
DaRocha1104, San Diego, California 18/08/2021

We were pleasantly surprised during a recent multi-day stay at this hotel on Shelter Island in San Diego. The staff was efficient and consistently helpful, with the accommodations being excellent––not pristinely brand new but very modern and well-maintained. An added bonus was the hotel's internal Blue Wave Bar & Grill Restaurant, which offers breakfast, lunch, and dinner with more reasonable prices than the Vessel Restaurant at next door's Kona Kai Resort. The Blue Wave's personnel is excellent and the quality of food exquisite in our humble opinion. Overall, this property and its accommodations and perks are a much-appreciated alternative to the more expensive Kona Kai and Humphrey's Half Moon Inn, both located on either side of the Best Western Plus Palms Hotel.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your detailed review of Best Western Plus Island Palms Hotel & Marina. It is lovely to know we met all of your expectations. Conveniently located, it is our pleasure to offer comfortable accommodations and thoughtful hospitality at an excellent price. Thank you again for mentioning how much you enjoyed our on-site restaurant, Blue Wave Bar & Grill. We value your feedback and hope to see you again on your next trip to our area. Bob Levine, General Manager

"My San Diego stay place"

5
User 18/08/2021

This is a very well run hotel along with a friendly staff. Rooms are exceptionally clean with very nice decor. Downside to hotel is the nightly parking charge of $18.00 and on Saturdays nights you're lucky if you can find a parking spot near your room.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Tom, thank you for staying at Best Western Plus Island Palms Hotel & Marina. We are glad our refreshing approach to decorative details added to the enjoyment of your visit. We also love knowing you were pleased with our clean accommodations and friendly service. However, we regret your disappointment with the availability of parking and the parking fees. We hope to welcome you back on your next visit to the San Diego area. Bob Levine, General Manager

"Good value, pleasant place"

5
pkon84, San Mateo, California 17/08/2021

Some information to help you with your selection. I've posted pictures of the property maps which I wasn't able to find online. This would have saved me tons of time. From the way rooms are currently listed on the website, the ones that don't say either Marina building or del Mar building are in the Grand Marina garden or in the sunset garden from what I can tell. If you are looking from Google maps, casa Marina is the one closest to the tennis courts, then it's casa del Mar, then it is Grand Marina garden, and then the pool, and then the lobby and some other buildings, and then the sunset garden buildings. We stayed in the Grand Marina garden building, number 208 upstairs. The room description said scenic view and in this case it means a view of the marina. For whatever reason the casa Marina and casa del Mar room descriptions give you Marina view for that same view. Our suite room has a real kitchen that includes pots and pans and dishes and silverware. The bathroom has a shower but no tub. The living room and kitchen is separated from the bedroom with double doors. There is a patio if you could call it that pointing towards the walkway which is fenced off with a low fence, but it isn't something that mostly faces the marina. It kind of does. And it's not private. I can see what people mean that it is an older building and could use renovation but honestly it's just fine. The beds are comfortable and the shower is fine. We like having lots of space here and also being quite close to the pool. We've been parking in the parking lot across the street overnight and it's been fine. The signs indicate that you aren't allowed to park overnight on the street itself. But the lot that seems to be fine and there are some RVs over there. There is a laundry room with coin-op laundry which we used and worked well. I'm told that you can buy detergent from a machine in the laundry room. You can check out a key from the front desk to get into the laundry room and they will give you quarters to work the machines. A few other things, one is that we really don't hear airplane noise. The other is that the location seems to be reasonably convenient. And finally, the folks at the front desk have been helpful. I think that the pricing for this hotel is reasonable given everything and we are having fun.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for sharing the detailed review of Best Western Plus Island Palms Hotel & Marina with future travelers. It was lovely reading your comments about our hotel. Conveniently located, it is our pleasure to offer comfortable accommodations and thoughtful hospitality at a reasonable price. We appreciate your feedback and hope to see you soon. Bob Levine, General Manager

"Used to love this hotel"

3
nancyh0lt, Chino Hills, California 17/08/2021

This hotel is in need of an update. Our room had a leaking faucet and a very large stain on the carpet. We usually stay in Casa Del Mar building but not this time. I paid for a marina view and was give room 147 which has large plants in front of the room and a tiny bit of marina view. There were only 10 lounge chairs at the pool and 5 of them were broken. I told the front desk who called maintenance, the maintenance man said, “that's all we have”. I told him they needed to buy some new ones. No reply. We go there every year and I think we will try another hotel on the island next time. Hopefully they will update the hotel by next year.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing us. Your detailed feedback gives us the knowledge we need as we continually seek to improve our guest experience. We will note your comments as we continue to monitor our property's condition and plan for upgrades and changes. We apologize for your room and the service provided by us not meeting your expectations. Thank you again for staying with us over the years; we hope you will revisit so we can extend the exceptional hospitality for which we are known. Bob Levine, General Manager

"Supposedly a Jewel of Best Western Properties"

3
User 16/08/2021

BW already has my extremely detailed review. Also expressed my displeasure with several details during check in, check out and stay with onsite Front Desk Supervisors but seemed to fall on deaf ears. Including fraudulent charges on my room bill from onsite restaurant which took too much time to get credited at checkout. Average Best Western Hotel in an exceptional location. Don't be fooled by location and scenery. Step up your game BW Island Palms as Ill be looking to stay at other Hotels when I'm back in SD in a few months.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your valuable feedback. We are sorry for the service issues you experienced during your stay; this is unacceptable by our standards. We have shared your concerns with our team to ensure we do not repeat these issues in the future. We apologize for the inconvenience encountered and are grateful for your patience. We hope you will revisit to improve your impression of us the next time your travels bring you to the area. Bob Levine, General Manager

"Not what I had hoped for ..."

2
dina a, Castle Rock, Colorado 09/08/2021

I really do not like writing negative reviews but I as much I research in hoping to find the perfect hotel, I am certain that others do as well. I chose this hotel because of the great reviews. It was not great, though there were some pros, the lack of cleanliness unfortunately outweighed the positives. Pros... Large room (we stayed in the King with full kitchen) Nice view of the Marina Comfortable Bed Cons... NOT clean...hair on the bathroom floor. Chocolate on the barstool. Walls dirty. Windows not clean. Dated. Inside cabinets and doors with holes. Housecleaning will not clean if less than 4 day stay. Which, when using the kitchen, a broom or vacuum would be good to have available in the room. Kitchen- minimal utensils and plates/bowls/cups. I did let the front desk know about the room condition and asked for housekeeping to clean. No one ever came to clean the room during our 3 night stay.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dina, thank you for the detailed evaluation. We do not take the concerns related to the cleanliness of our hotel lightly, as this is an essential priority. Therefore, we apologize for your room not meeting your expectations. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We would love for you to give us another try to show you our commitment to exceptional hospitality. Bob Levine, General Manager

"Beautiful view, great staff"

5
User 08/08/2021

The hotel property was very clean and the grounds were well kept. The lobby was well stocked with hand sanitizer and the staff demonstrated their commitment to keeping guests safe. Our suite provided us with a great view of the marina while being quite private. The patio was spacious and relaxing. The suite itself was homey, spacious and comfortable and the kitchenette was well stocked with all of the necessities. The staff was very courteous and the check-in process was efficient. We received a timely response from housekeeping when requesting extra pillows. The pool area was very clean and tidy. Our overall stay was very pleasant.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for reviewing your fantastic stay at choosing Best Western Plus Island Palms Hotel & Marina. We are delighted we exceeded your expectations and that you particularly enjoyed our relaxing property, including the amazing views from your suite. It is wonderful to know our thoughtful associates left a lasting impression. Thank you again for appreciating our team's efforts in maintaining a clean and safe environment for our guests. We hope to see you soon. Bob Levine, General Manager

"Nice area, nice staff, dated rooms"

3
GSKarzen, Beaumont, California 05/08/2021

Convenient and nice area by Marina and Bay. Staff was helpful and friendly. Restaurant was good. Rooms are now dated. Bathroom was not clean by my standards. Tub was dirty and chipped. Walls were dirty. Things wear out and become hard to clean over time. We have stayed here for trips for several years and always loved it. Restaurant was OK. Nice pool area. Nice staff.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for reviewing our hotel. We are glad you enjoyed your stay overall, although we are disappointed to learn it was not perfect. While you were pleased with our thoughtful hospitality and convenient location, we regret knowing your room did not meet your expectations and you felt our accommodations needed updating. Thank you again for choosing us over the years, and we hope to see you soon for a better experience. Bob Levine, General Manager

"Great location and value"

4
brettn867, Riverside, California 03/08/2021

Great hotel. Still suffering from staffing shortages and COVID protocols, hope we all get back to normal soon. This location has always been our “go to “ in the San Diego area. Lots to do, and close to everything, it is a great place to stay if you do not want to deal with the madness of downtown.

General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. With our waterfront location close to Ocean Beach, SeaWorld ®, and the San Diego Zoo®, we love providing our guests with a great place to enjoy all that our city has to offer. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience! Bob Levine, General Manager

"Best Western Island Palms Shelter Island San Diego"

4
Y4722IAstevew, Ventura, United States 01/08/2021

Great property that's seen better days. Recent stay was disappointing. The location is outstanding. The concept is good. The execution seems to have fallen off considerably. I've stayed here a half dozen times prior; always exceeded my expectations. This most recent stay...the hotel fell short.

Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina. While we are glad you loved our location, we regret your stay was anything other than perfect. We appreciate your honest feedback and apologize for not meeting your expectations. We have shared your comments with our management team to ensure a much-improved experience for our guests. Thank you again for making us your preferred choice on every visit, and we hope you will consider coming back so we can provide you with the hospitality you deserve. Bob Levine, General Manager

"BW Island Palms Hotel San Diego"

1
David K, San Diego, CA, United States 01/08/2021

BW Island Palms Hotel has been a decades long favorite hotel in San Diego but a recent visit has left us discouraged and looking for a new place to stay in SD. This hotel has lost it's charm, cleanliness, and quality since our last visit 2 years ago. What a shame for such a perfect location to be lost to something that should be so easy to keep nice! Shame on you Best Western!

Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
David, thank you for choosing to stay with us once again. We are sincerely sorry we did not live up to the standards you should expect from us. We have made a note of the issues you outlined, and we will be working with our team to improve these areas. We are committed to providing exceptional accommodations and service, so we want to thank you again for your valuable feedback. We hope you will give us another chance whenever your travels bring you back to the area. Bob Levine, General Manager

"Cool San Diego Getaway"

5
Judy H, Northridge, United States 31/07/2021

We have enjoyed many family vacations at the Best Western Island Palms Hotel. When we deduced to travel to some place were the weather was much cooler than our home surroundings, we decided to visit the Island Palms Hotel. All of the employees are wonderful and helpful. The suite was very comfortable with a great view. The Blue Wave Restaurant serves delicious food all day. We love the grounds and the ability to walk the length of Shelter Island, making a complete circle each evening. The hotel location allows for short day trips to Coronado Island, Seaport Village, SeaWorld, etc. We saw the fireworks each evening from SeaWorld.

Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Judy, thank you for mentioning all the things about Best Western Plus Island Palms Hotel & Marina that make us an excellent choice for a family vacation. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to San Diego. Bob Levine, General Manager

"Very impressed!"

5
Megan M, Portland, Oregon 27/07/2021

We had a great week long stay at the Best Western Island Palms. We stayed in a marina view one bedroom king suite with a kitchen (no oven). I called a week before our trip and Danny recommended the marina view room and said he would pick out a good room for us. We were very happy with the room. It was clean and modern enough (some signs of age but nothing too noticeable). I should note that I have very high standards for hotels. The separate bedroom was great since our toddler goes to bed early and naps during the day. The bathroom was separate from the bedroom which was also nice. The balcony was a good size and the view of the marina was great. We could also see the bay from our balcony. The hotel was quiet. We were never disturbed by noise. Housekeeping stopped by once to give us clean towels and take out garbage. That was fine with us but if you want more frequent service, you probably need to request it. Our room was missing a toaster and housekeeping promptly brought one (and a replacement when the first one didn't work). I highly recommend walking on the path along the bay (across the street from hotel) for amazing views of downtown San Diego and to watch all the boats and helicopters (naval base across the way) going by. It's especially pretty in the evening. There's a bay beach across the street from the hotel which was great for our toddler to play in the sand (water was a bit murky but we saw several locals go in). There's also a nice playground on the bay a short walk from the hotel. The hotel is in a very scenic area and we were impressed by the views. A few minor suggestions for improvement: a sponge and/or dish towel for kitchen, lid for kitchen garbage can, our balcony only had one chair but others had 2 chairs, some rooms had a door mat but ours was missing (would have been nice to wipe off sand from shoes), towels by the pool (maybe they're supposed to be there but were out when we visited).

Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Megan, we are thrilled you had an excellent stay at the Best Western Plus Island Palms Hotel & Marina, and we appreciate the fantastic comments about our hotel and staff. It was our pleasure to accommodate you, and we look forward to your next visit with us. Bob Levine, General Manager

"Very worn out room in nice hotel."

2
snglagnmom, Santa Clara, California 26/07/2021

Hotel is in a great location with a great view on the marina side. Loved this about the place. However, the room is another experience. Very worn and dirty stained carpet. Double room was very small. Housekeeping did not tend to our room the second day so we asked for fresh towels and left it at that. 3rd day went to the front desk to make sure housekeeping would tend to our room that day. Was told it would happen and even asked what time I would like. Asked for noon time as we would definitely be out at that time. Returned to the room at 4:00 PM and no housekeeping. By this time our trash was overflowing and we were completely out of TP and tissue. Called the front desk and all they could do was deliver TP and towels, too late for housekeeping. Three night stay and not once did our room get a visit from housekeeping. For the extremely high cost this was totally unacceptable. Everyone I spoke with was very nice but no follow through with my housekeeping requests.

Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our location and the beautiful views. However, we regret your room did not meet your expectations. We are sorry for any housekeeping issues with your room. Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. We hope you will allow us to make it up to you on a future visit. Bob Levine, General Manager

"Beautiful Hotel"

5
User 25/07/2021

We had for rooms for 12 family members. The double queen suites we perfect for all us. the marina side had a beautiful view. A playground just down the walkway for the kiddies. They accommodated us with early check in as we had a very early flight.

Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the glowing review of Best Western Plus Island Palms Hotel & Marina. We are thrilled to learn our spacious accommodations worked well for you and that we were able to provide you with an early check-in. It was a pleasure hosting you, and we look forward to your next visit. Bob Levine, General Manager

"Adventure by the bay"

5
User 25/07/2021

We came to California to release the ashes Of a family member, the area she was raised in and loved so much. Everyone at this Best Western was amazing, from the lovely ladies that kept the room immaculate to the fun folks in the lounge, everything was Great! The location is absolutely perfect, the marina on 1 side of the hotel and the bay on the other.

Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Juunie, thank you for the generous review of Best Western Plus Island Palms Hotel & Marina. We are delighted to know you loved our clean accommodations and were impressed with our outstanding hospitality. We are also glad you enjoyed our location. We value your business and look forward to your next visit. Bob Levine, General Manager

"Wonderful family friendly resort!!!"

5
User 24/07/2021

We can't say enough good about BW Island Palms Hotel & Marina!! We stayed here for a week in July 2021 with our four children and it was wonderful!!! The staff were friendly and helpful. The restaurant and bar were great. The rooms were clean and tidy. The views are unbelievable on both sides! We enjoyed seeing the military planes and ships come and go from the nearby base. The pools are perfect for kids! We have no complaints here- truly had a great time here and can't wait to come back!!

Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Daydream87839, thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Bob Levine, General Manager

"Doomed from the start!"

2
User 23/07/2021

The hotel has 3 different buildings at 3 different price points with different amenities and views. This was not explained when I reserved the hotel. The customer service was subpar, internet didn't work, many guests had complaints at check-in (should've been a warning ⚠️ to me) and lots of miscommunications. Management did try to compensate for the many issues we had during our stay. The hotel is in a great location and with a few adjustments could've been a fantastic experience.

"No bells or whistles"

3
EMorgan, Rancho Cucamonga, California 18/07/2021

We just needed a safe and comfortable place for the night to eliminate a 2 hour drive home from SeaWorld. This room was that. And that's it. We were charged an incidental fee in case of damage to the room, but quickly realize the room already had smoking odor, burn marks on the walls, cracked wood throughout, stained carpet, and a broken patio door handle. All reported. The front desk seemed indifferent. They offered to send a maintenance man...

Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
EMorgan, thank you for taking the time to tell us about your visit! We are happy your overall stay was pleasant, but we want it to be perfect. We strive to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you to the exceptional stay you deserve. Bob Levine, General Manager

"Great location"

4
katherinecC7393DH, Tucson, Arizona 14/07/2021

Shelter Island is a good central place to be in San Diego. We went for the Marina view room which was cheaper and also a better choice view wise. Loved the balcony and used it a lot. Was not aware of the parking charge ($18) a night. Also there is no free breakfast at this BW as there is at most. The room was very spacious and well appointed.

Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the kind review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our terrific location as well as our comfortable accommodations. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. We appreciate your comments and look forward to seeing you again soon. Bob Levine, General Manager

"Twenty years of Island Palms"

5
User 13/07/2021

We have been vacationing at Island Palms for three generations in our family. Always we are extremely happy with our stays.So many memories at the pool, bicycle rides, food, and watching boats and birds for hours on the patio. So many years of family fun.

Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Bob Levine, General Manager

"A Perfect San Diego Stay"

5
Mary C, Hemet, United States 10/07/2021

Located about half way on Shelter Island with views of the bay and marina, this hotel is just what we were hoping for. Our room was large and comfortable, with chairs and table on the balcony. There are two pools and a tennis court and plenty of parking. We got a great night sleep and enjoyed coffee on the balcony in the morning, watching the boats, ships, and waverunners. There is a lovely walking path along the bay and a small sandy beach with fire pits. The hotel is close enough to all the tourist areas of San Diego, without the noise and commotion. The front desk staff is exceptional and we had no problems at all. We will definitely come back to stay at the BW Plus Island Palms Hotel and Marina.

Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Mary, thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Bob Levine, General Manager

"Island Palm in San Diego"

4
peeljx2020, Berthoud, Colorado 30/06/2021

Good value for the dollar. Nice setting on Shelter Island. This is my go to place whenever I visit San Diego. Walking distance to other food options and attractions. Small bar, with an intimate setting.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. With our waterfront location close to a variety of restaurants and local attractions, we love providing our guests with a great place to enjoy all that our city has to offer. Also, we are delighted you enjoyed your stay and that we were able to exceed your expectations all for a great price. Thank you once more for your kind words, and we look forward to welcoming you back for another outstanding experience! Bob Levine, General Manager

"Great place to stay"

4
Danimal513, Seattle, Washington 24/06/2021

Great rejuvenating location. Pools and bar and restaurant are great. Walls are a little thin so earplugs recommended if a light sleeper. The carpets however, are filthy and need replacement. Housekeepers do a great job but they can't do anything about the carpets - they're stained and dirty and need replacement. I've stayed at this hotel several times over several years and this is the case in many rooms. I would definitely stay again and recommend it to anyone staying in San Diego. Just don't go barefoot in the room if you're sensitive about carpet cleanliness.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us. We are glad to read how much you were pleased with our terrific location. It is also good to learn you liked our on-site restaurant and refreshing pool. We will also share your concern regarding the carpet in your room with the appropriate individual to take corrective action. Thank you for recommending Best Western Plus Island Palms Hotel & Marina to future guests! Bob Levine, General Manager

"BEYOND Phenomenal Associate"

5
JGMScottsdale, Scottsdale, Arizona 24/06/2021

If you have the wonderful opportunity to stay at this property, without question one of the finest BW hotels worldwide, make a special point to connect with and use a front desk member by the name of Danny. We have traveled worldwide, and have stayed in all type of hotel/resort properties; Danny is an absolute professional, who focus is to make sure you are taken care of, feel like a VIP, and that every part of your stay is a five star experience. All and any requests are immediately handled with respect, courtesy, and a positive attitude.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We appreciate your terrific review of Best Western Plus Island Palms Hotel & Marina. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to Danny! Thank you for recommending us to future guests! We look forward to hosting you again soon. Bob Levine, General Manager

"Would be 5 star if not for wifi"

4
User 18/06/2021

This hotel is our favorite place to stay in San Diego. This time we stayed for 7 nights. Excellent service, quite (after pool hours), and very nice setting as we had a marina view. We ate at the restaurant for breakfast and food/service was very good. The wifi is awful. Nowadays we depend on good communication. It was 2 bars but went to zero intermittently. I tried to work with their off site IT but no luck there. We have good iPhones and iPads and no problems at most other locations. The reception was kind of poor for our TMobile cellular except in the parking lot so that was not a great workaround. I would urge management to upgrade their wifi service soon!

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
It is always a pleasure to see a familiar face, and we love having you as a regular guest! It is a delight to read how much you liked our high-quality service, the marina view, and your dining experience at our on-site restaurant. We appreciate your comments for the wifi service to be improved as it helps us enhance our guest experience. Thank you for your loyalty to our hotel in recent years and we hope that you will return once again on your next visit to the area. Bob Levine, General Manager

"Visiting Friends in San Diego"

5
tomhochradel, Tulum 13/06/2021

During a recent trip to San Diego, we stayed one night at the BW+ Island Palms. This was a second time staying at this hotel, and once again, it exceeded our expectations. The location is outstanding - great views, memorable walks along the bay, and all-around nice people. We ate twice in the restaurant - great service and the best breakfast burrito I have ever had. Check-in was smooth and the staff was very accommodating. "Covid" safe but not over the top. Great value and we will return!

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
tomhochradel, it is great to hear your travels brought you back to see us again! We are thrilled to read that you loved each and every aspect of your visit. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We can't wait to welcome you back soon at the Best Western Plus Island Palms Hotel & Marina. Bob Levine, General Manager

"Relaxing room with a view"

5
F6402TQannaw, Riverside, California 12/06/2021

We stayed on the marina side of the apartment. Make sure you ask for a water view, as some views are blocked by palm trees. There were 2 chairs outside, where we enjoyed sitting and feeling the cool breeze.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed your time with us. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"very disapointed"

1
cbarragan2021, Long Beach, California 11/06/2021

paid almost $800 for to nights to enjoys the marina view was told I had the best view. my was bushes couldn't see the marina very disappointed will never stay at this hotel ever again all I was told Sorry

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina, and for taking the time to post a review! We regret you were not able to enjoy the views from your room. We will review this with our team and take steps to improve our guests' experience. Thank you once more for your review, we hope you will choose us again. Bob Levine, General Manager

"Shelter Island Vacation"

4
Michele G, Pasadena, California 08/06/2021

My overall experience was great. The location is super fun. They have complimentary bikes. My family rode to the local bars, restaurants and shops. We also rode to Liberty Station which is a must when you are in town!!

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Michele, thank you for including the Best Western Plus Island Palms Hotel & Marina in your vacation plans. We are delighted to know you had a great stay with us and that you all enjoyed our ideal location. It was a pleasure having you as our guest, and we look forward to seeing you along with your family again. Bob Levine, General Manager

"Great room, no service."

3
rubytiara, Kansas City, Missouri 06/06/2021

The room (a suite) was very nice and roomy. However, this hotel is not prepared for the pandemic. No cleaning service available, and no way to communicate what you needed. No dishwasher or oven either. No soap or cleaning tools provided to wash dishes. I had to ask for everything. I wrote a daily list of what I needed and brought it to the front desk. Also, no procedure to get rid of trash or the mounds of towels we accumulated daily. I have stayed at other establishments during the pandemic that handled these situations much better. Note: this hotel does not provide a free breakfast either!

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for being our guest. While we are pleased you liked your suite, we are sorry you were unhappy with our service. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will give us another try so we can provide you with a much-improved experience. Bob Levine, General Manager

"Book With Confidence!"

5
jangwinnett, Dallas, Texas 03/06/2021

You won't be disappointed! I had Marina view. Quiet. Clean. Best mattress! Great pool! Sunset every night! Walk to local eateries. All the staff gave 5* service. Can't wait to go back soon and stay longer!

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We will be sure to share your kind compliments with our team. We enjoyed hosting you, and we look forward to seeing you again on your next trip to our area. Bob Levine, General Manager

"Nice property"

4
KeriHowell, Ypsilanti, Michigan 03/06/2021

Liked our stay here. Nice clean & comfortable room. Loved the view. Dining was subpar for the price especially the pasta dish, pretty much hamburger helper. Parking was free across the street so I wouldn't pay extra for their parking.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Bob Levine, General Manager

"What a great spot!"

5
theNICEclinicLV, Las Vegas, Nevada 01/06/2021

The island palms resort was a beautiful hideaway spot on shelter island and so much is walkable. Restaurant is OK (vegan friendly/options HA-none!) but staff especially front desk Danny was the “ get it done! “ guy of the trip! So convenient to the Marina.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. With our waterfront location close to Ocean Beach, SeaWorld ®, and the San Diego Zoo®, we love providing our guests with a great place to enjoy all that our city has to offer. Everything our team does is to provide each guest with an exceptional experience, so thank you also for taking the time to recognize Danny's hard work. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience. Bob Levine, General Manager

"Wonderful Stay"

4
Y5204VOpatricia, Ellicott City, Maryland 26/05/2021

Lovely property with beautiful views and a walking path along the marina. Spent four nights in the Del Mar Building. The room was quiet and comfortable and the service was wonderful. Tennis courts (with lights!) were well maintained. Will definitely stay again!

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for staying at Best Western Plus Island Palms Hotel & Marina and for posting your wonderful review. We are glad you were pleased with our well-appointed accommodations and that you enjoyed the beautiful views from your rooms. We are also delighted to read you were pleased with the service our associates delivered and that you were able to take advantage of our thoughtful amenities. Thank you for including us in your travel plans. We invite you to stay with us again the next time you visit our area. Bob Levine, General Manager

"Love the location of this hotel"

5
User 26/05/2021

Very nice hotel on Shelter Island. The hotel staff was always accommodating. The area is pretty quite and you can always see the Navy ships going in and out of the bay. Would definitely stay here again.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina and for sharing your wonderful comments with fellow travelers. We are glad our location worked well for you and with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. Thank you again, and we look forward to welcoming you back soon. Bob Levine, General Manager

"Nice view! Quiet area ! "

4
U8770UEdavida, Bentonville, Arkansas 25/05/2021

Location great! Shelter island is easy to get around, walkable. Nice patio on our room. We drove everywhere in SD and found parking pretty easily. (No shuttle on shelter island) Asked for more coffee packets and got it quickly. Not fancy but clean.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for making Best Western Plus Island Palms Hotel & Marina a part of your travel plans. We are glad you were pleased with our well-appointed as well as immaculate accommodations and that our location worked well for you. Thank you again for your review. We look forward to your next visit! Bob Levine, General Manager

"Best Wester Palm Island Resort"

5
judyj0seph, Simi Valley, California 25/05/2021

The hotel is a must stay in San Diego. The Hotel is absolutely beautiful. The view of the Marina and Sun Set were gorgeous and the staff is amazing. They are so friendly and helpful. The Suite I stayed in was beautiful and had everything I needed. The beds were great and everything was top of the line. You should make the your go to Hotel.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed all the aspects of our hotel. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"Great location - no so great room!"

2
User 25/05/2021

The location is fabulous for this hotel. However, that being said, the carpet was disgustingly dirty and the locks on our slider did not work. I complained immediately after arrival and was advised they would take care of the problems. We stayed for two days and nothing was done.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us. We appreciate your honest feedback and apologize for not meeting your expectations. We have shared your comments with our management team to ensure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality you deserve. Thank you again for being our guest. Bob Levine, General Manager

"BW PLUS AT ISLAND PALMS HOTEL AND MARINA"

5
Gabrieldamian266, Los Angeles, California 21/05/2021

Great view, great staff, overall great experience would recommend 100%. I stayed for 3 nights 4 kids 2 adults patio was awesome sun rise and sunsets were amazing you need to stay somewhere near by restaurants and attractions this is the place. Pool and hot tub clean and beautiful.

"Old favorite bit outdated"

3
SaltedTraver, Marysville, Washington 20/05/2021

My husband and I have stayed at this location at least three times over the years. We have always loved the location and appearance. We had a good experience this trip as well but noted that the interrior of our building and room seems a bit outdated. Everything was clean but we had to call to get more washclothes and no communication was provided on housekeeping during the Covid situation. Walls are a bit thin so you can hear pretty much every conversation happening in the rooms around. We noticed quiet hour signs posted this trip which suggests others have complained about this problem. Parking is always a bit difficult here as well. We were lucky and were able to find a spot each evening we returned but noted the last night they had blocked off an entire row in front of our building with no signage or notice. We will probably try a differnent hotel next time we head to San Diego.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for returning and posting a review of your recent stay. We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry for not meeting your expectations with the overall condition of our property. Please be assured we will share your concerns with the appropriate team members. We hope to be your hotel of choice if another visit to our area is in your plans. Bob Levine, General Manager

"Beautiful and Relaxing!"

5
User 19/05/2021

This is the perfect weekend getaway destination for couples. The Wife and I enjoyed the relaxing room and plush king bed. The staff was extremely polite and helpful. All in all a great experience.....

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our comfortable accommodations to incredible views and to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Bob Levine, General Manager

"Lovely"

5
User 17/05/2021

The location was in par with what I was expected. The price was in par of what I expected. There was the amenities I expected. The team from the front desk to the restaurant were fun, engaging, and nice. The housekeeping were welcoming and nice. I definitely will come back again. Maybe the turn off was certain guests within my area that made it uncomfortable. Either than that, I loved this place. This is too quaint.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Wilsonpayne, thank you for staying at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our reasonable rates and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we can't wait to see you again on your next trip to our area. Bob Levine, General Manager

"Adorable at a good price"

5
User 11/05/2021

This hotel was delightful. Not fancy but an amazing value for the price. Harbor Island is tiny and interesting. Very thin strip of land. The hotel location is water, rock, public grass and sidewalks and benches. Then the road, the private parking lot (paid, reasonable $), the hotel, then water, harbor with boats. The rooms are small but clean and decorated with some character. Our ceiling was wood and beams painted white. The doors to the rooms open to the outside. There are 2 stories with stairs. I was ground level and could park my car in front of my room and see the water across the street. I kept thinking I was right on the water for cheaper than some generic hotel in Mission Valley. I am very happy with my choice. The little restaurant had large windows overlooking the boats and an outdoor bar and swimming pool area. I did not eat there so I can't speak to the food. The desk staff was very friendly. Like a nice clean motel but funky and interesting and on the water. Awesome!

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina and taking the time to share your experience. We are glad you were pleased with our well-appointed accommodations and with the service our associates delivered. We are also delighted to read our location worked well for you and that we were able to meet your expectations at a great price. Thank you again, and we look forward to welcoming you back soon. Bob Levine, General Manager

"Great Property that just needs a little TLC"

4
User 06/05/2021

The Island Palms is a great little gem in San Diego. We have stayed there many times over the last 10 years. Its in a lovely setting on Shelter Island, close to the airport. They don't build hotels like this anymore. The only thing I would suggest is to upgrade the plumbing fixtures. They all work fine, but are clearly in need of replacing. Our most recent stay was during May of 2021, so the pandemic was still in its (hopefully ) final moments. The Island Palms is a great place to stay..it just needs a little TLC...screen doors that open and close easier...little things. We will be back !

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for returning to the Best Western Plus Island Palms Hotel & Marina. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our convenient location with easy access to the airport. It is always a pleasure to have you as our guest, and we look forward to your next stay! Thank you again. Bob Levine, General Manager

"The real San Diego!"

5
rtyler, california 04/05/2021

We wisely selected a second floor Casa Del Mar Water View room facing the quiet marina. The deck was inviting and comfortable. Everything you need is a short walk away. I recommend an early morning walk around the island.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our terrific location. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. Thank you for recommending us to future guests! We look forward to hosting you again soon. Bob Levine, General Manager

"Business Meetings"

5
joenjenn, Corona, California 03/05/2021

I've been staying here approximately 4 times a year for a training conference. The location can't be beat. Marina on side and the bay on the other. Great for walking for jogging. Lots of fine dining in the area and the restaurant on site is pretty good. Every second story room has a good view of either the bay or the marina. Every once in a while the navy helicopters across the way can get a bit noisy but they usually shut down around nightfall.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for returning to Best Western Plus Island Palms Hotel & Marina. We were happy to read that it was convenient for you to stay with us during your conference and that you enjoyed our prime waterfront location with proximity to restaurants. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"San Diego, CA"

5
User 28/04/2021

This hotel was amazing. The staff was friendly and accommodating. I would recommend that you get a room with a view of the water. It was so nice to see all the boats every morning. The hotel was in a great location directly across the street from the bay. There are several restaurants near by and it is a 10 minute drive to the airport.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you liked our wonderful accommodations. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. Also, we are glad you loved our waterfront location close to Ocean Beach, the airport, and a variety of restaurants. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience. Bob Levine, General Manager

"Nice hotel on the Marina!"

5
ericsN1958DZ, Riverside, California 25/04/2021

This location is a really nice location for a Best Western. Also, it is clean and the rooms are very comfortable. I will stay again at this location when I am in San Diego. Only issue can be parking when it is really busy since the hotel does not seem to enforce parking permits.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed your stay and our comfortable accommodations. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"Best stay ever"

5
User 24/04/2021

Staff was very accommodating and helped us with parking issue. Was a fast check in and chack out amd beautiful overlooking the ocean and marina. Highly recommend this stay it was a great surprise for us when we arrived and during our stay

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. It is such a pleasure to learn that you enjoyed your stay and had some memorable encounters with our staff. Furthermore, we are glad you loved our amazing views of the ocean. Thank you also for recommending us to fellow travelers, and we look forward to your next visit. Bob Levine, General Manager

"Rooms are filthy!"

2
shellypetty78, Saratoga Springs, Utah 22/04/2021

Our room was filthy! The carpet was stained and the charging station on the desk didn't work. Our building was missing an exterior door handle and the fireplace at the pool didn't work. When I called the front desk I was put on perma hold.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us. We appreciate your honest feedback and apologize for not meeting your expectations. We have shared your comments with our management team to ensure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality you deserve. Thank you again for being our guest. Bob Levine, General Manager

"Wonderful place to stay!"

5
gmcek2, Council Bluffs, Iowa 21/04/2021

Boat Marina in back, Bay across the street out front, with a smaller beach. Great views. Friendly attentive staff, the restaurant was great. The Chicken quesadilla was amazing would highly recommend it!

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the heartwarming review of Best Western Plus Island Palms Hotel & Marina. We are glad you were pleased with the service our associates delivered and that you enjoyed the breathtaking views. We are also delighted to read that you enjoyed the food that we had to offer at our restaurant, especially the Chicken quesadilla. Thank you again for your recommendation, and we look forward to welcoming you back soon. Bob Levine, General Manager

"Shelter Island/Point Loma San Diego"

4
hrwmd, San Diego, California 20/04/2021

I enjoyed immensely my stay at the Best Western Plus Island Palms in San Diego. This is a beautiful location with good access beaches, SD Zoo, Sea World. I highly recommend this hotel for business or family pleasure.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. With our waterfront location close to Ocean Beach, SeaWorld ®, and the San Diego Zoo®, we love providing our guests with a great place to enjoy all that our city has to offer. Thank you again for recommending us to future guests, and we look forward to welcoming you back for another outstanding experience! Bob Levine, General Manager

"Beautiful Hotel on Marina"

4
tdmgal, Chino, California 14/04/2021

This was our second stay at this property. We thought we booked a marina view room, but were given a room next to the parking lot. No other room was available to move to and hotel insisted we booked a "non view room". Room was large but could be updated. Carpet did not seem clean. Had VERY noisy people directly above us. Hotel restaurant was still not allowing dine in -- carry out only. No free breakfast is offered. Only coffee in room, no tea bags. Property needs security to walk property at night to keep noise down. Our stay four years ago was much nicer.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent visit and your feedback. We truly apologize for not being able to give you the room of your choice and for the issues you encountered in your room. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this does not happen again. Also, we are sorry for the noise disturbances from other guests of the hotel. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We appreciate your observations and hope you will choose us again as we would welcome the opportunity to regain your trust. Bob Levine, General Manager

"Worth the money"

5
ECSA1993, Chicago, Illinois 11/04/2021

We had a great experience using Island Palms. We had four rooms. Great views. Nice staff. The only downfall-the heater would not work consistently. And we had no kitchenware for our bigger suite. And we were given late notification of our room availability.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We are thrilled you had a pleasant stay at the Best Western Plus Island Palms Hotel & Marina, and we appreciate your kind comments. We are glad you liked our friendly staff and enjoyed the amazing views. Also, we are happy to know you found us to be of great value. It was our pleasure to accommodate you, and we look forward to your next visit with us. Bob Levine, General Manager

"Beautiful location on the Marina"

5
User 07/04/2021

Beautiful location for this hotel on the Marina. Navy ships are visible passing by the bay. It's a quiet part of Shelter Island in San Diego which I loved. We had breakfast at the restaurant both days we were there and it was superb!

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina and for your five-star review. We are glad you were pleased with the breathtaking views of the bay from your room and that our location worked well for you. We are also delighted to read that you loved the delicious breakfast we had to offer at the restaurant. Thank you again for the great review. Please come and see us again! Bob Levine, General Manager

"Location"

4
User 06/04/2021

Beautiful scenery suites are just perfect and roomy. $18 for parking! Restaurant was okay but many great options nearby with amazing views. Boat rentals nearby ... Will go back because of the location!

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the nice review of your stay at the Best Western Plus Island Palms Hotel & Marina. With our waterfront location close to Ocean Beach, SeaWorld ®, and the San Diego Zoo®, we love providing our guests with a great place to enjoy all that our city has to offer. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience! Bob Levine, General Manager

"Hidden fees not disclosed"

3
offroader40, Las Vegas, Nevada 04/04/2021

I was not happy with the surprise fee . I received an email with my total . Then got a new total 2 weeks later of an additional $300 I've stayed here twice in less than 6 months . There won't be a 3rd time . Manager on duty said oh well thank you .

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for staying with us again and for writing a review. We regret the inconvenience you had and urge you to reach out to our front desk as they will be more than happy to assist you with any discrepancies in charges. You are a valuable guest and we do hope you will stay with us again. Bob Levine, General Manager

"Excellent staff that is let down by condition of the hotel."

2
W2340XHcolinb, Downers Grove, Illinois 04/04/2021

Was pleasantly surprised by amazing front desk staff, but immediately let down by condition of guest room. Extremely noisy (noise transfer between rooms) with almost every surface needing TLC. Paint chips, scuff marks, stains, carpet worn out. This facility could be excellent, but the ownership needs to invest in the rooms. We ultimately checked out one night early due to our concerns about cleanliness and noise and went to another hotel in San Diego that was far nicer/cleaner/amenities for $10 less per night.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for writing a review. We are disheartned to read that you did not complete your stay with us. We appreciate your honest feedback and apologize for the inconvenience you had. We have shared your comments with our management team to ensure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality you deserve. Thank you again for being our guest. Bob Levine, General Manager

"Rest and peace"

4
User 30/03/2021

This is a hidden gem. Bed was comfortable bathroom shower clean. Room was right across from bay and gorgeous view of downtown San Diego. Normally I travel with Lysol spray, Orange cleaner, and Clorex wipes to wipe down room bed bathroom toilet and this room didn't require all that extra you could smell disinfectant and staff took time cleaning. If your looking for peace and rest this is a nice place. It's an older property that is well kept. We visited the restaurant onsite and even though limited staff working we never felt unattended too. The view from restaurant seating outside the bar area has views of the bay where the boats are parked and just overall nice ambiance. Didn't experience bugs, bed bugs, or dirt from floor. The only disbelief was seeing other hotel guest be dirty with not throwing their trash into trash. Overall as I like small hotel feel with quality this is a for sure I will return. The room has a microwave and small refrigerator which is perfect for small snacks storage. So definitely wasn't overpriced either for my days stay. It's located on the other side of the bay from downtown San Diego not the hustle bustle of crowds. Simply loved being able to walk across to access walking trail and bay with sand and fire pits first come first have. Will definitely stay again. There are a few rooms available with patios.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We are pleased to know that you had an exceptional stay at the Best Western Plus Island Palms Hotel & Marina. Thank you for mentioning how much you enjoyed our on-site restaurant. We also appreciate your generous comments regarding our hospitality and accommodations. We strive to provide the most comfortable bedding, clean and quiet rooms, and many other valued amenities. Our housekeeping team has a great passion for what they do daily, and we will share your feedback with them to show that their efforts make a difference. Additionally, we love knowing how the incredible views helped elevate your visit. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"Friendly and courtesy staff"

4
osito22cc, Los Angeles 29/03/2021

Check-in and check-out was a breeze. The wait is never more than 5 minutes. Tyler at the front desk is especially helpful and friendly. Hotel grounds and pools are clean and welcoming. Room is small but adequate.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We appreciate you letting us know our team went over and above during your stay here at Best Western Plus Island Palms Hotel & Marina! We will share your compliments with Tyler and all our associates. We're happy you also liked our accommodations. It was a pleasure having you as our guest, and we look forward to seeing you again. Bob Levine, General Manager

"5 Star Property but a 3 star Experience--Needs New Management"

3
luv2trvlRedondoBeach, Redondo Beach, California 29/03/2021

We made a last minute decision to visit San Diego and we chose the Island Palms as they had a room with a kitchen. I was happy to see they were not price gouging as we have experienced on the Central Coast of California. They do charge $15.00 for parking in an unsecure parking lot, which is unnecessary. They did not charge a resort fee. The hotel is on Shelter Island. This was our first time staying on Shelter Island. We have now stayed in each of the different areas of San Diego, and this was one of our favorites. The hotel has rooms that have a bay view or a marina view. We chose the bay view as I wanted to see boats coming and going, rather than boats sitting in the marina. It was a good choice as it was very noisy, at night, in the Marina. Also, we ran across someone smoking weed on the walkway along the marina, though the property is non-smoking. The smell permeated throughout the building. There is a road between the hotel and the bay, so you are not directly on the water. There is a lovely walkway and a fishing pier. My husband served in the Air Force and we could see the planes leaving the navy base on Coronado Island from our balcony and our room. While the planes are loud, the flights are not continuous, but rather random, so the noise isn't aggravating. To us the noise is a reminder of those in the military sacrificing their lives for us. The bay view balconies are not private and they are not at the front of the building. They are set adjacent to the walkway and door of one's unit. They hold a table and two chairs. One can see the sunrise, but not the sunset. Unfortunately I am giving the hotel 3 stars due to their allowing partiers to continue to party after repeatedly being asked to shut down the party; the lack of trained security; the maintenance and cleanliness of the room; lack of sufficient personnel. Our biggest complaint is the hotel being used as a party place and the thinness of the walls. The noise comes through the wall vents. On Friday night young people checked into the neighboring room. At 9:30 PM the music was turned on and it was bass heavy. Quiet time at the hotel is 10:00 PM to 9:00 AM. There are handouts at the front desk advising guests they are given one noise warning, the 2nd warning all non-guests are asked to leave, and the third warning, they will be evicted with no refund. By midnight we had complained 3 times. The party was shut down, but at 5:00 AM the partiers started noisily leaving. I complained to the manager the next day and I was told the group was checking out. Unfortunately the next night new partiers came in. At 7:00 AM kids started screaming in the room adjacent to our bedroom. Kids were skateboarding down the middle of the parking lot, making it difficult to back out of one's parking space. Guests in a downstairs unit had their door open and loud music on. Their pit bull escaped their room and the group went outside and started using the F word quite loudly in front of their children. There were three of us in the Bayview King Suite. It had a full kitchen and one bathroom. We found the room had a musty odor and my daughter stated it smelled near the sofa, as though something had been spilled, and it had soured. The sofa bed had sheets, one extra pillow in the closet, but no blankets. I called at 10:45 PM and asked for a blanket. I had to call twice, and I was told there were only "2 people working". 35 minutes later security delivered the blanket. When the sofa bed was opened we found food on the ground between the mattress and the back of the sofa. The springs on the sofa bed were broken. The following day we asked housekeeping for a vacuum. The sweet housekeeper came in and apologized advising the sofa's are too heavy to move. She vacuumed up the mess, obviously left by kids who had previously used the sofa bed. Due to Covid the hotel puts the dishes for the kitchen in a large Rubbermaid type container. Unfortunately there was food encrusted on the plates and the silverware. We don't know if the hotel is cleaning the dishes, or if they were cleaned by the last guest. If the hotel is cleaning the dishes they should put a sticker indicating they are clean, and they need to do a better job checking the cleanliness of the dishes before putting them in the container. The blow dryer smelled like it was burning when used, and it made a strange sound, so we took it to the front desk to exchange the dryer and housekeeping brought us another blow dryer. In the middle of the night either the refrigerator, or the AC went on and it started out a low rumble and it ramped up to a roar. The hotel has two swimming pools, and 2 tennis courts. There is a restaurant. Breakfast is not included with the hotel room, which is fine with us as we typically find hotel breakfasts are tasteless. This hotel has many amenities we enjoy. It is in a scenic and walk friendly area. Unfortunately they need new management who controls the property rather than turning control over to the guests.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Good Afternoon, We are truly sorry for the many issues you experienced during your past stay. We are diligently trying to maintain a family atmosphere throughout the property and apologize that we failed to do this during your stay. We will work with our Security service and our overnight Manager on Duty to remind them of our 3-warning process regarding noise, emphasizing that step 2 has to be followed in a timely manner to stem any ongoing issues. We will address the Housekeeping concerns immediately, as we have Room Attendant helpers to move furniture when needed and Inspectors to insure dishes are cleaned and that our sanitizing sticker is placed on the containers after certifying they have been disinfected. Lastly, I would appreciate if you could contact us so that we may be able to attend to the refrigerator and other issues unique to that room. Thank you for evaluating our property and bringing attention to issues that need to be addressed quickly. Sincerely, Leidy Lopez Director of Guest Services

"Great staff and hotel!"

5
User 27/03/2021

The hotel is great and fantastic location close to everything. Danny at the front desk went completely above and beyond for us. The housekeeping was on point. The pool was also amazing nice and warm..

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. With our waterfront location close to Ocean Beach, SeaWorld ®, and the San Diego Zoo®, we love providing our guests with a great place to enjoy all that our city has to offer. Also, we are delighted to read that Danny went a step beyond to make your stay more comfortable. Your compliments will surely be shared. Additionally, we appreciate your comments about our pool. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Bob Levine, General Manager

"Beautiful view"

4
kg19952, El Monte, California 22/03/2021

The exterior is very pleasant and the view is amazing. It is very quiet and I loved that we had a balcony so every morning we got to see the ocean. The pictures don't do it justice as it was better looking in person. I went with my significant other and we spent most of our time out of the hotel so for the price we paid it was worth it. (As a best western member) Only complaint would be that I had to wipe down the tables because they were visibly dirty like cup rings & the bed was not too comfortable (very hard).

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina and for being our valued guest. It is lovely to read that you enjoyed our relaxing property, including the amazing views from your room. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. Also, we are glad you found us to be of great value. However, we are sorry for the issues which kept it from being perfect. It was our pleasure hosting you, and we hope to see you again soon. Bob Levine, General Manager

"Shelter Island Best Western Overnight Stay"

5
loriene2021, Seal Beach, California 12/03/2021

We enjoyed the view of the boats, people walking and the music of Reveille across the way at the Navy Base. It was conveniently located next to many restaurants including those we ate at in the Marina.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. With our waterfront location close to Ocean Beach, and many dining venues, we love providing our guests with a great place to enjoy all that our city has to offer. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience! Bob Levine, General Manager

"Always Phenomenal"

5
jenniferm0rris82, Big Bear City, California 11/03/2021

This location is beautiful. Water on both sides. Well appointed rooms. Extremely friendly staff. Gorgeous views. Comfy beds. We will forever come to the Island Palms! You can eat the value. This place needs us down

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you loved our comfortable accommodations and courteous service. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"Top notch service and location!"

5
maxnicetrip, Los Angeles, California 07/03/2021

Very nice location and easy to access on shelter island. Check in was great, we were helped by Danny who was enthusiastic and helpful, he explained everything and answered all our questions. The room was clean, modern and had a great ocean relaxing feel. We had a side room with a balcony waterfront view, which was nice. This location offered free bike rentals, so we took advantage of that. We went down in the afternoon and were helped by Kyle who also was enthusiastic and helpful, he explained everything and let us borrow the bikes. That night we wanted to use the hot tub. We went to the pool area in the Casa Del Mar building. All I can say is wow the view and area was amazing. It is an enclosed area with clear walls and a gas fireplace. It is elevated a little and you can see the entire waterfront, all the boats and houses dimly lit. In the morning there is a breakfast to go bag, which is standard at any Best Western these days. I really hope all Best Westerns go back to full breakfast once the pandemic is over. We were helped again by Danny who again delivered top notch customer service. If we are in the area we will definitely choose this Best Western again.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for writing about your stay here at Best Western Plus Island Palms Hotel & Marina. We are happy our associates took great care of you and that Danny made you feel welcome upon your arrival. We are also glad you loved our accommodations and enjoyed the view. We are also pleased you were able to take advantage of the amenities we offer and that Kyle helped you. We will be sure to share your compliments with all our associates. It was a delight to host you and we look forward to hosting you again. Bob Levine, General Manager

"Family visit"

5
User 07/03/2021

Wonderful 8 days stay! First time starting at a Best Western in a long long time. Very impressed! Front desk associates were always friendly and very helpful. Due to COVID restrictions restaurant wasn't open but in the morning they had a coffee bar set up along with a Nice grab-n-go breakfast. Will definitely stay here again.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Jennifer, thank you for the glowing review of Best Western Plus Island Palms Hotel & Marina. We are delighted to know you had an amazing stay and that you were impressed with our outstanding hospitality. We appreciate your feedback and look forward to hosting you and your family back soon. Bob Levine, General Manager

"FANTASTIC service and a beautiful view to match!!"

5
User 06/03/2021

My husband and I came for an impromptu mini vacation to Point Loma in San Diego. We are diamond members and have stayed at Best Western's from here to kingdom come, from the great to the " how can they call this a BW?" And I must share that this is by far out favorite. The room was spacious, the view excellent and the bed was awesome but the best was Clinton at the front desk who really took the time to go the extra mile and make as well like to call it " magic happen" . Bravo all the way around to this Best Western.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you loved our accommodations and service. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. We will also share your compliments with Clinton and all our associates. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"Getaway"

5
LaurieFults, Vail, Arizona 04/03/2021

We had the best time staying here! Everything from the view outside of our room to the personal service we received the minute we arrived until we left was fantastic! We can't wait to plan our next trip!

"View of the yachts/boat marina the best!"

5
ClaudiaMaddux, San Diego, California 02/03/2021

We loved our huge room with kitchen and view of the boat marina! There are tons of windows and even a door out onto a patio and path along the water. 2 pools and restaurant was open as well. We would go back.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Claudia, thank you for choosing Crowne Plaza Jacksonville Airport/I-95N. We are delighted to know you had a great stay and that you enjoyed the view from our spacious accommodations along with a kitchenette. It was a pleasure hosting you, and we look forward to your next visit. Bob Levine, General Manager

"Still The BEST Hotel In San Diego!!!"

5
dgcV422PX, Los Angeles, California 28/02/2021

This has been my favorite place to stay whenever I come to San Diego! I was lucky enough to find a room available when booking a surprise trip for my girlfriend over Valentine's Day weekend! Pulling up to the lobby we were greeted with a beautiful view of the sunset over the San Diego harbor and knew we were in a for a special weekend. We had a warm and welcoming check-in with Leidy who had our keys ready and waiting for us upon arrival. Kyle made the booking process as smooth as could be and put us in a marvelous room which featured a gorgeous view of the Marina. We had a delicious breakfast while soaking up the sun out on the Blue Wave's patio which overlooks the Point Loma Foothills. Our server Stacey provided terrific service! Walking the area around the hotel we enjoyed all the beautiful surroundings and charming Shelter Island atmosphere. We had an amazing dinner at the scenic Bali-Hai, delicious chocolates from The Elegant Truffle and swung by Humphrey's for cocktails at sunset. The Best Western Plus Island Palms is truly special, and my compliments go out to General Manager Bob Levine who has done a marvelous job of providing a Covid-safe environment for his guests while providing unsurpassed service and a truly unforgettable experience. Throughout our stay every was smiling and genuinely happy to be able to enjoy such a magical place. Thank you to the entire Island Palms team for providing us such an outstanding stay! We cannot wait to come back!

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for such a generous review of your experience here at Best Western Plus Island Palms Hotel & Marina. We are happy our associates took great care of you and we appreciate you recognizing their efforts. We will surely share your compliments with Kyle, Leidy, Stacey, and all our associates. We are also glad you had an amazing time at our on-site restaurant, Blue Wave Bar and Grill, and that you also enjoyed dining at Bali-Hai which is just steps away from our location. It was a delight to host you and we look forward to you staying with us again. Bob Levine, General Manager

"Great time (as Always)"

5
EmmaMorris331, Tucson, Arizona 21/02/2021

We had a wonderful time staying here, like we always do. You cannot beat the views looking out at the Marina, Downtown, and the San Diego Bay. They made us feel very safe (Covid-19) so that was nice. Very clean. Great Staff, Great View, Great room with a view!

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Emma, we are delighted that you are a regular guest and appreciate you taking the time to share your perspective with other travelers. It has been a top priority to coordinate our efforts throughout our hotel to ensure continuity in keeping our guests safe. From our excellent location to our fresh accommodations, we are happy that our devoted associates continue to have a memorable impact on your stay. We also appreciate you mentioning how much you enjoyed the breathtaking views from your room. It was our pleasure hosting you at Best Western Plus Island Palms Hotel & Marina, and we look forward to your return. Bob Levine, General Manager

"So quiet and relaxing"

5
JenJen1865, Corona, California 19/02/2021

Great trip from check in to check out. Views are lovely. Our room, 123 was perfect. Right on the water in the Marina Enjoyed watching the boats coming and going. Super quiet and very walkable. Opportunities do rent for a fee: paddle boards, kayaks and boats. They had bikes to borrow for free. Restaurant on site which is always nice along with the a bar. Or walk a little bit and hit up some of the other restaurants on the island. LOVED this location and hotel.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
We appreciate you taking the time to post your review. It is delightful to read how much you were pleased with our terrific location and that you enjoyed our beautiful views as well as the amenities we offer. All of us at Best Western Plus Island Palms Hotel & Marina look forward to having you stay with us again. Bob Levine, General Manager

"Love the view."

4
monicamO2993AO, San Diego, California 15/02/2021

Enjoyed our stay. Customer service was good. I would rate this hotel five stars but unfortunately after our dinner we arrived to the hotel & found no parking available. We ended up parking across the street. lol

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina! We are glad you loved our beautiful views and that overall you had an enjoyable stay. However, we are sorry for the inconvenience you experienced with our parking. We hope to be your hotel of choice if another visit to our area is in your plans. Bob Levine, General Manager

"Over charge"

5
picoboy1979, Whittier, California 15/02/2021

They told me to give them a credit card to hold the room it will not be charged. Then they charged the card 4 days before I arrived. When I arrived they never said I was pre charged so the told me they needed a card to charge the room. When I called the reserve they informed me I had to check with the hotel. I did and was informed I would be getting a refund in 4-5 days no apology nothing they just said ops and goodbye. So I am waiting to see if the credit my account.

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina and sharing your experience. We hope that overall you enjoyed your stay. However, we are sorry our team did not provide you with a clear explanation of the charges during the check-in process. Please reach out to our front desk for any queries you have. Thank you once again, and we hope to see you again soon. Bob Levine, General Manager

"Misinformed"

2
User 15/02/2021

Promised a tub in room and hot tub(bad back) got neither at check in. My last called to correct and they said sorry nothing they could do. I then had to call sales team and they were able to help but it was stressful for vday

G M, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Bob Levine, General Manager

"OUR FAVORITE!"

5
_kathietaylor730, Temecula, California 04/02/2021

We absolutely love this hotel. Since Covid has limited our travels and cut out four cruises, we've opted to stay at the Island Palms every month and have done so for 8 months straight. It's still a getaway, but it's close and it feels very safe. Their cleanliness protocols seem to be very good. We're already booked again for next month!

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Kathie, we are delighted you came back to see us at the Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we met all of your expectations! There is nothing greater than to learn that a guest returns to our hotel because they love everything our hotel has to offer. From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we look forward to your next visit. Bob Levine, General Manager

"Pandemic Paradise"

5
bellalansom, Antelope, California 27/01/2021

We booked a trip to San Diego back in July 2020 when most things in our state had opened back up. By January, many places had shut down. Because a large portion of our trip was non refundable, we traveled and figured we could be by ourselves in San Diego as well as we could at home. When we arrived the hotel was lovely - and huge! It stretched on for an entire block. I paid a reasonable amount for an upgrade to a suite so that we would have a refrigerator and stove since restaurants weren't open in the area. The room was large, clean, and had very comfy beds. We did have a light in our kitchen that needed replacing as well as some cigarette ash residue someone had left on the exterior wall. Otherwise everything was clean. The location is beautiful- our room had a back door, and when we stepped outside we were just steps from the ocean (bay). At night we sat outside and viewed the sailboats in the bay and the lit up hillside- hard to photograph but quite a lovely view. More ocean across the street with nice parks, piers and walking trails. Shelter Island is a tiny bit inconvenient without a car, but short Uber rides to Balboa Park as well as Point Loma and the ferry to Coronado allowed us to easily visit some the best of San Diego. We definitely will be back when we can appreciate the museums and restaurants!

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel. It is a pleasure to know we met all of your expectations! From our incredible views, tranquil accommodation, thoughtful amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we look forward to welcoming you back on your next trip to our area. Bob Levine, General Manager

"Great stay, issues solved quick."

5
Calliegirl707, Sacramento, California 24/01/2021

We had a small issue when we arrived that our room was placed right next to the stair well door and we could hear it every 5 minutes when it slammed. We asked for a different room and they then put us in a room that was not upgraded, smelled bad and the view was bad. I then told them about this and they were so apologetic they put us in a comped suite. This trip was for my birthday and we drove 10 hours so they understood. Never be afraid to stand up for your stay because it's your comfort that matters and they 100% understood that!

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina for your birthday celebration. Your comfort is our number one priority, so it is nice to know we exceeded your expectations. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was a pleasure to have you as our guest, and we look forward to your next visit. Bob Levine, General Manager

"Views all around"

5
User 07/01/2021

Speedy check in, convenient access, views out of our window of the water was phenomenal to see during sunrise and then walk to other side — absolute breathtaking view of the San Diego bay. Room had a sterile sticker which can only broken when someone enters. We felt safe, room was clean and we almost forgot we were in a pandemic and had a grand time.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
It is delightful to read about your experience at Best Western Plus Island Palms Hotel & Marina. We are glad to know how much you were pleased with our refreshing accommodations with breathtaking views. It is also good to learn our location was convenient for everything you wanted to do on this visit. Thank you for being our guest. We look forward to your next visit! Bob Levine, General Manager

"Happy with my stay"

5
User 31/12/2020

Stayed for 3 days and 2 nights. Riom was clean and confy. Hallways had that "smell" but i think all hotels do. Views where great. Obviously with the whole pandemic all the amenities where non existent. Only thing i didnt like is that the parking isnt included in your stay. They charge 18 a night to park there. Which would have been nice before i bookeked my stay. Other ten that it was a nice experience:-)

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Evelyn, thank you for choosing to stay with us at Best Western Plus Island Palms Hotel & Marina. We are happy to know you loved your well-appointed room and that you were impressed with the mesmerizing views our property offers. However, we regret your disappointment with our parking charges. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Bob Levine, General Manager

"Another great stay"

5
Swimmy128, Mill Creek, Washington 26/12/2020

We felt very safe staying in this hotel. Everything was very clean. Yeah the bathrooms are a bit dated but you cant beat the view of the boats and the location is great for taking walks. We will probably be back here again on our next trip to San Diego .

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
It is delightful to read about your experience at Best Western Plus Island Palms Hotel & Marina. We are glad you liked the cleanliness of our property and our terrific location. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It is always a joy to hear our guests are excited about returning; we are looking forward to it! Bob Levine, General Manager

"Best western shelter island San Diego review"

4
8Deezy, San Diego, California 25/12/2020

The Best Western Plus Island Palms Hotel & Marina is like a getaway just 15 mins from the downtown center. There are views, water, Ana tranquility. I stayed just a couple days but I enjoyed myself. I got to watch the sunrise and sunset, stroll the marina, and be by the pool.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our tranquil location. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"Room was dirty"

1
79kay, San Diego, California 08/12/2020

There was an actual ring of dirt around the bathtub. When they gave us another room the shower had water sloshing around underneath, you could feel the broken floor boards. When we told them, they said they knew about it!

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us. We appreciate your honest feedback and apologize for the inconvenience you had in your rooms due to the maintenance and housekeeping issues. We have shared your comments with the concerned teams to ensure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality you deserve. Thank you again for being our guest. Bob Levine, General Manager

"Clean room, but uncomfortable seating"

4
bcnc96, Peoria, Arizona 03/12/2020

Room was clean and specious. Service was good and friendly. Parking is a problem. People parking wherever they want. Room chairs or seating area could be more comfortable. Views were great and even though the stay was in the middle of a pandemic, people had masks on and hotel seems to be following federal and state cleaning guidelines, which made family feel more at ease.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Our gratitude for reviewing your stay at Best Western Plus Island Palms Hotel & Marina. We are glad you liked our refreshing accommodations and the excellent service you received from our staff. It is also good to learn you and your family enjoyed our beautiful views. Thank you for appreciating our team's efforts in maintaining a clean and safe environment for our guests. However, we regret any inconvenience you had. It was a pleasure to have you as our guest, and we hope to see you again soon. Bob Levine, General Manager

"Quiet pandemic staycation"

5
wanderawr, Los Angeles, California 28/11/2020

Perfect place to have a relaxing pandemic staycation. Hand sanitizer readily available everywhere throughout the grounds. Friendly accommodating staff. Beautiful marina views from the balcony. Great part of San Diego to walk around and not be surrounded by crowds. Highly recommended.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for affirming how convenient our location is! We couldn't agree more. We especially thank you for acknowledging our friendly staff. Our goal is to make your stay as successful as possible and to assist you with whatever needs you have during your travels, so we are glad that we accomplished that during your stay. We know in this new environment, travel must be grounded in trust; therefore, we also appreciate your mention of our enhanced health and safety protocols. It was our pleasure to accommodate you here at Best Western Plus Island Palms Hotel & Marina, and we look forward to your next visit with us. Bob Levine, General Manager

"restful and relaxing"

5
fanwrap, Santa Ana, California 23/11/2020

We loved our 2 day getaway. Great views, relaxing sounds and attentive staff. I love to take pictures and there are so many opportunities. We listened to revelry, the national anthem and taps from the naval base echoing across the bay both days. (You don't here them in the room- we are out walking at sunrise and sunset)

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are happy to know how much you and your family enjoyed your stay with us and that you were pleased with our caring hospitality. It is also great to see you loved the spectacular views. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"Beautiful Sunny San Diego"

5
User 21/11/2020

Thank you for the Excellent service and Peaceful stay. Our suite was clean, the beds were comfortable and the beautiful views from our room window were stupendous. Everyone was so friendly. We will be back again!

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations for an outstanding stay! From our incredible views and comfortable accommodations to our devoted team, we take pride in giving each guest a memorable experience. It is always a joy to hear our guests are excited about returning; we are looking forward to it! Bob Levine, General Manager

"Jelly"

5
allenw108, Barstow, California 20/11/2020

Love it! See Jeff the bartender at a ge Blue Wave. He makes great drinks! Eat the fish taco - best in town. Swim in the pool - nice and warm. Sit by the fireplace - romantic. Get the Marina view - relaxing.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review. It is a pleasure to know we met all of your expectations and that you especially enjoyed your time with our bartender, Jeff. We will share your compliments with him. We are also happy that you loved the incredible views and the amenities we have to offer. We hope to see you again on your next trip to our area. Bob Levine, General Manager

"Great location, clean rooms and friendly service in San Diego"

5
Chris W, federal way, United States 18/11/2020

While times are different with COVID 19 the rooms were clean and I was able to call guest services if we needed any additional towels, cups, or toiletries. The staff was friendly and helpful when we checked in and out. There are great views of the bay and the marina. Our family stayed in a suite with a kitchen. We liked having a full size refrigerator. Their restaurant was opened and we ordered take out one night and enjoyed our meal. My 10 year old son doesn't usually like fish & chips and he like the Fish & Chips from the Blue Wave Bar and Grill.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Chris, thank you for the excellent review of Best Western Plus Island Palms Hotel & Marina. We are delighted to know you were impressed with your well-equipped suite and that you enjoyed the superb service you received from our associates as well as the enchanting view our property offers. We are also glad your son loved the food we serve at our on-site restaurant. It was a pleasure having you as our guest, and we look forward to welcoming you and your family back for another outstanding experience. Bob Levine, General Manager

"Will not stay here again"

1
auntkay221, Placentia, California 17/11/2020

First room they gave us was dirty. There was an actual ring of dirt around the tub. And the bed had been slept in. They clerk said there was no way for them to know if a room was clean or not. Then when they gave us the keys for the second room they told us to look for the seal on the door that showed the room had been sanitized. So I guess there was a way for them to tell if the room was clean or not. The second room we were given had standing water UNDER the shower. You could hear it and feel it. Once you were in the shower you could feel the broken floor underneath you. When we reported it they said they knew about it! Yet gave us the room anyways. Unfortunately we will not stay here again. With that being said the location is awesome, we will definitely be back to Shelter Island just at a different hotel. They have listed in the amenities that there are bikes available for guests free of charge. We asked if a reservation was needed to secure a bike and the person said "No reservations needed we have plenty of bikes". When we went to check out two bikes there were none. When I asked how many there were I was told 3. I'm not sure how 3 bikes are enough for a resort of 200 plus rooms. Save your money and look for another hotel on Shelter Island.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for being our guest. We apologize for the cleanliness and maintenance issues you encountered in your rooms. We have shared your feedback with the appropriate teams, and we are working with them to fix the problems you outlined. We are also sorry for the poor service you received from our associates. Rest assured that this issue has been addressed with our staff and will not be repeated. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Bob Levine, General Manager

"One of the best Best Westerns"

5
Aaron C, Fircrest, United States 12/11/2020

We thoroughly enjoyed our stay. The 2 queen suite with full kitchen and sofa bed with marina view was perfect for our 3 night stay. We enjoyed long walks in the morning along the Shelter Island Marina or on the Bay side with views of downtown. The location is good for exploring pretty much all the highlights of San Diego. Extremely comfortable beds. The only negative was the lack of some kitchen items due to extra sanitation for Covid-19. But otherwise, highly recommend this resort hotel.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Aaron, thank you for taking the time to review your stay with us at the Best Western Plus Island Palms Hotel & Marina. We are delighted to know you enjoyed the mesmerizing views from your room and that our prime location worked well for you. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Bob Levine, General Manager

"Home away from home"

5
stephmoe, Galt, California 06/11/2020

Awesome location! Both sides of the property has amazing views. The grounds are incredible. I love the suite options to make homemade meals for my daughter stationed in San Diego. I have stayed here 3 times and the staff goes above and beyond to make each stay comfortable.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Welcome back to Best Western Plus Island Palms Hotel & Marina. We are pleased to know you had a fantastic stay with us once again and that you love our well-appointed suite as well as our wonderful location. We are also thrilled to read that our team members always make you feel at home. Kind comments like yours encourage them, and we look forward to sharing your feedback! Thank you for making us your preferred choice on your every visit to our area, and we hope to see you soon. Bob Levine, General Manager

"Hidden Gem!"

5
User 05/11/2020

I've been to this property twice now, both times were this year. I hope to return very soon! The location is great! The Junior suite and the Full suite are both very comfortable and roomy! The view on the 2nd floor is amazing, this time we were on the harbor side and it was beautiful! We ate our last meal on the balcony, it was so nice, I wish we would've had more of our meals out there. There's a great place for a picnic right across the street, nice place to take walks or ride bikes along the water.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for returning to the Best Western Plus Island Palms Hotel & Marina. We are thrilled to read we exceeded your expectations for an outstanding stay with us once again and that you particularly love our accommodations and wonderful location. We appreciate your repeat business and are happy to know you will return soon. Bob Levine, General Manager

"Engagement getaway"

5
amandacormier, Charlotte, North Carolina 02/11/2020

Love this hotel! If you want the best view of the water, go for the Marina view. Our room was right on the edge of the marina and it felt very private. It was also nice and quiet, I loved that our room was off the main walkway I think that helped. The only part that bummed us out is the pool is not heated (which I totally understand because of the location) and the hot tub was closed due to covid. Neither of these would change my mind about staying here again though. This will be our go to hotel!

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Congratulations Amanda! Thank you for choosing the Best Western Plus Island Palms Hotel & Marina for your engagement getaway. We are pleased to know how much you enjoyed your time with us. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"Delightful Getaway!"

5
User 29/10/2020

We needed to spend the night in San Diego while our pet was undergoing surgery and we stayed here for one night. Danny at the front desk was very accommodating. We had a spacious suite overlooking the marina and we felt very safe. Social distancing, masks and Covid-19 precautions were all in place. We will be back for a longer stay!

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. During these times, the idea of safety has taken on a new meaning. We want our guests to feel like they can travel, trusting that our enhanced health and safety programs are based on real-time information and guidelines from authorized officials and sources. Thank you for taking the time to acknowledge our efforts. We also enjoyed reading your comments about your spacious suite, breathtaking views, and the courteous service provided by Danny. We will pass on your kind words to him. It was our pleasure hosting you, and we look forward to seeing you again soon. Bob Levine, General Manager

"San Diego Trip"

5
gracepaltikian, Moreno Valley, California 25/10/2020

Excellent service and cleanliness. Starting at check in and check out everyone was very friendly. We were glad they had bicycles to rent we took advantage of that. The pool was great, clean and warm water.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for taking the time to share that your stay at Best Western Plus Island Palms Hotel & Marina was perfect in every way. We have elevated our protocols regarding cleanliness, keeping our guests' and associates' safety a top priority. Thank you for recognizing our team's efforts during these times. We also appreciate you sharing you were pleased with the level of service, hospitality, and overall experience. Your compliments will certainly be shared with our staff. We are glad you enjoyed bicycling and unwinding in our outdoor heated pool as well. It was a pleasure having you here, and we look forward to a future visit. Bob Levine, General Manager

"Lauren "

5
Lmkljhbngvv, Oceanside, California 21/10/2020

Very restful hotel. Lovely room decor well equipped, clean and quiet. Front desk staff always accommodating and friendly. Easy in and out. Amber and Andres always customer service oriented. Thank you.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know how much you enjoyed our fresh and modern accommodations equipped with everything you need for a memorable stay. We are also glad you were impressed with the service provided by our courteous front desk team. We will enjoy sharing your kind comments with Amber and Andres; we appreciate you mentioning them by name. It was our pleasure hosting you, and we hope to see you again on your next trip to our area. Bob Levine, General Manager

"Great spot!"

5
jrosetta63, Rancho Murieta, California 20/10/2020

Whenever we come to San Diego we stay at the Island Palms. The location is great with airport convenience and beautiful harbor and marina views. We've stayed on both sides of the hotel. The suite option with kitchen is a plus for longer stays.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for making us your preferred choice on every visit. We are delighted to know you enjoyed a relaxing stay, and that our proximity to the airport was convenient for you. We are especially glad you loved our suites equipped with full kitchens. Our breathtaking views are truly spectacular, so we are also happy that this helped to make your visit memorable. Thank you again from all of us at Best Western Plus Island Palms Hotel & Marina. We look forward to welcoming you back soon! Bob Levine, General Manager

"View of a lifetime"

5
nasohn81, San Diego, California 19/10/2020

Rooms are spacious and comfy. I loved the views of the bay and Marina. You can enjoy a walk around shelter Island where there are incredible eatery's. Maybe do a little fishing or boating. Overall outstanding

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for taking the time to review your stay with us at Best Western Plus Island Palms Hotel & Marina. We are thrilled to know our prime location was ideal for you and that you loved your well-appointed room as well as the enchanting views our property offers. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Bob Levine, General Manager

"Great location "

5
SBrunson78, Beaver, Utah 18/10/2020

Loved the location and the room. Room was clean. It definitely felt COVID safe. Would stay here again. My only small complaint was check in clerk was not friendly. But beyond that very nice stay. Easy access to almost every where in San Diego. Also clerk never said anything about breakfast options. So I have no idea what they do we went elsewhere downtown.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for posting a review of your stay with us at Best Western Plus Island Palms Hotel & Marina. We are happy to know our prime location was ideal for you and that you were impressed with your well-appointed room. However, we regret your disappointment with the service you received from our front desk associate. We have shared your feedback with our team to be more diligent going forward. We enjoyed having you as our guest, and we hope to see you again on your next visit to San Diego. Bob Levine, General Manager

"Very nice"

5
User 12/10/2020

THe hotel was very nice and everyone was very helpful. This was frist time staying in the bay area. We felt very safe and they had many signs for everyone to wear masks and social distance. The room had a sticker on the door to show it was sanitized, very helpful!

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. All of us at Best Western Plus Island Palms Hotel & Marina look forward to having you back soon. Bob Levine, General Manager

"Very Nice Place to Stay"

4
User 09/10/2020

We really enjoyed our stay at this hotel. The room was clean and nice, the views were lovely. Even though there isn't daily housekeeping due to the pandemic, the staff was attentive and very quick to bring anything we needed during our time there. The restaurant on site has a limited menu but the kids meals were delicious and easily big enough to feed 2 kids. There were 2 pools so there was always somewhere to swim even trying to keep social distancing. The staff was friendly, everything went well. Really happy to have found this.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Verbeaco, thank you for the kind review of the Best Western Plus Island Palms Hotel & Marina. We are happy to know you and your family had a wonderful time with us and that you loved our comfortable accommodations and attentive service provided by our staff. Your compliments will surely be shared with our entire team. We are also delighted to know you had a great dining experience with us and that your kids enjoyed our pool. It was a pleasure having you ad our guest. and we look forward to welcoming you all back soon. Bob Levine, General Manager

"It's the small stuff that sets a bad tone"

4
tultrip, Aromas, California 07/10/2020

Good stuff: Nice room, hand sanitizer dispensers everywhere, Blue Wave restaurant food good. Bad stuff: $18 for parking which was not disclosed in booking. Area jammed with beach goers who were not using Covid 19 precautions. Receptionist neglectful...did not call when room was ready as she promised, even after 4PM checkin.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your stay at the Best Western Plus Island Palms Hotel & Marina. We are delighted to know your room was perfect, and we appreciate your mention of our enhanced health and safety protocols. We are also glad you had a chance to dine at our hotel restaurant and that the food was to your liking. However, we regret you were unhappy with paying a parking fee. We are the lowest parking fee on the Island, and these charges are also listed on our websites so guests can have this information before booking with us. We further apologize that your room was not ready upon your arrival and for the delay you experienced. Your comments have been shared with our front desk and housekeeping associates to ensure a better outcome going forward. It was our pleasure hosting you, and we hope to do so again on your next visit to our area. Bob Levine, General Manager

"Lovely marina location - reasonable vaule due to current situation"

4
Lamorna B, Fairfax, United States 05/10/2020

This was a nice central location, easy access to freeways and local attractions. It was a nice room with a big bathroom and a balcony with partial view of the mariner. Check in was fast and the staff were super friendly and professional. Obviously service of the rooms is changed because of COVID, as expected and fine, however the room smelt musty, damp when I entered - possibly an issue with the AC. No cleaning of the rooms also meant coffee supplies were not replenished so ask for more upfront is you are staying more than one night. Room decor was okay but I have stayed in nicer at this price point. The fridge was old and inside door was rusty. It's the details you notice.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your generous comments, and for highlighting our convenient location. Being so close to local attractions is one of the many benefits of staying with us. We hope you enjoyed touring our exciting city. We are also glad you loved our spacious accommodations, beautiful views, and the service provided by our devoted associates. However, we do apologize for the concerns you had with your room, and we are grateful for the feedback that helps us improve our guest experience. We have also noted your comments regarding the refrigerator and will address it appropriately. It was a pleasure having you at the Best Western Plus Island Palms Hotel & Marina, and we hope to see you again soon. Bob Levine, General Manager

"Couldnt have asked for a better time."

5
User 04/10/2020

Kyle, and I believe it was either Jessica or jasmine in reservations were phenomenal help, Stacey at Blue Wave was so attentive and sweet towards my husband and I. We only stayed one night but the room we stayed in is perfect, the view we had of the marina at night was wonderful to see coupled with how quiet it was. My husband and I both agree we will definitely be coming back for our staycations. Our first time to Shelter Island and I couldnt have asked for a more relaxing time.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our relaxing accommodations and the service provided by our courteous staff. We will be sure to share this lovely feedback with them. Our breathtaking views are truly spectacular, and we love that this helped to energize your stay. It was our pleasure hosting you and your husband, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"water view versus marina view"

3
User 29/09/2020

I had reservation for Water View room and I have paid for it. Front desk person has given me room on the Marina View side without any explenation. When I told him that I already paid for Water View, he told me that in his opinion water is on both sides. He was unplesant and arogant. When I told him that I am not accepting Marina View side and I will call the Best Western Headquater Office he finally gave me Water View room for which I already paid for.I came to rest and enjoy beautiful San Diego. I do need any problems with front desk person in your excellent hotel. If he does not know what is the difference between Water View versus Marina View sides, he needs more training. If he did it on purpose, then this is the management problem.These situations happened couple of times for me in your hotel (BW Plus Island Palms Hotel & Marina San Diego) but never in the another branch. I already made reservatin for in your hotel in February 2021 for four nights and I hope that during my check in, I will not meet this arogant and rough person again. Sincerly, Jozef Baran.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Jozef, thank you for being loyal to our hotel. We are sorry to read that you had an unpleasant experience with one of our front desk staff at the time of check-in and regret the inconvenience caused. We have shared your feedback with the appropriate individuals to prevent the challenges you experienced from occurring in the future. We are glad to see that you have already booked to stay with us again, and we look forward to providing you with a seamless experience you deserve. Bob Levine, General Manager

"Wonderful trip"

4
Lifeisonetrip, Las Vegas, Nevada 18/09/2020

Took a two night trip to the San Diego area and stayed at this Best Western due to a previous stay. The mini suite we booked was great, spacious and comfortable. Had a slight view of the bay and enjoyed the cool breezes in the early morning. The afternoons and early evenings were unseasonably warm but the air conditioning in the room worked well. The pool was advertised as being heated and it wasn't, a bit too cool for me. Due to the COVID restrictions, there was no maid service and we did not feel the need to request additional items such as towels or shampoo. However, a suggestion might be to either place additional trash containers in the room or a larger one since it was not being emptied. A guest in a room next to us was smoking on the balcony, an issue we encountered on our last visit despite the no smoking rule. Did not use the restaurant or fitness center facilities. This hotel is in an excellent location with nice views of the bay and plenty of areas to take walks or rent bikes. Danny on the front desk checked us in and he is a great employee, welcoming and helpful. Would definitely recommend this hotel.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for returning to the Best Western Plus Island Palms Hotel & Marina. We are happy to know you had an amazing time with us and that you enjoyed the comforts of your room. We also appreciate your kind comments about our staff, especially Danny, and our wonderful location. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are grateful for your recommendation and for your valuable feedback. We look forward to seeing you again soon. Bob Levine, General Manager

"Simply the Best"

5
glfinternational, Dupont, Washington 16/09/2020

Unbelievable location and views. However; what really made our stay so incredible were the employees of Best Western. They showed us comfort and care throughout our family's entire stay. Thank you for your great service and excellent knowledge of the area.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our wonderful location and the exceptional service provided by our staff. We will surely share your compliments with our team for taking such good care of you. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. We are happy you and your family had a fantastic time with us, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"Amazing Value, Fabulous Location, Water on both sides!"

5
jenniferm0rris82, Big Bear City, California 11/09/2020

We were greeted by Daniel at check in. He was amazing. Very thoughtful, friendly and kind. He assured us our rollaway bed would be in the room shortly, before we even made it to the room it was there. The housekeeping staff is also fantastic. The rooms were extremely clean and well prepared, extra towels and linens as requested, were delivered by a very friendly face. I wish I would have caught her name, she was very sweet as well. The rooms are spacious and well kept. Cozy and comfortable linens and beds. Bathroom is also very well appointed. View form the room is spectacular. With the marina on one side and the harbor on the other,you really can't go wrong here. We've been back multiple times since covid and will definitely return soon. Upon check out, we were greeted by Danny, not Daniel. Danny was wonderful as always. He was there for us on our last stay as well. He is very helpful and kind, a little funny too. And to answer his question(Are you sure you're ready to go?), Absolutely not! I wish we were back already. Island Palms is officially our spot in San Diego. Thank you for all you do!

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for making us your home away from home. We are thrilled to read how much you enjoyed your stay with us, and your compliments about our immaculate accommodations and helpful staff are truly appreciated. We delight in providing the best service possible, so we are happy to learn that our team members made you feel right at home. It is our goal to deliver this type of experience to every guest on every visit, and we will certainly share your kind comments with them, especially the associates you mentioned. We are grateful for your excellent feedback and cannot wait to welcome you back soon to Best Western Plus Island Palms Hotel & Marina for another outstanding visit. Bob Levine, General Manager

"Not as good as it use to be"

2
User 08/09/2020

Stayed here 9/4/2020 to 9/7/2020. The bad: The rooms are dated. The bathroom was dated as well. Bathtub with a tile surround that was moldy and a shower curtain. Who even uses a bathtub with a shower curtain anymore?? Nice patio area attached to the room until the sprinklers turned on getting my wife and I wet, making the area unusable until the sprinklers turned off. Parking was horrible. I was charged $18 a night to park on the hotel property but could not park on the property had to park in a city lot across the street. I addressed this with the front desk after the first night and was told the parking charge would be removed. Upon check out the charge was still on my bill, so to the front desk again and this time the charge was removed. The good: The pool area was open and clean. great location and views of the San Diego Bay and Marina. I would have to think twice about staying here again. Previously stayed here a a couple years ago and had a great experience this time not so much. Hotel is showing its age and the parking situation needs to be improved.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us once again. We are sorry we did not meet your expectations this time and that you had a less than exceptional visit. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are happy you liked the location and enjoyed the pool as well as the views. Thank you again for your business, and we hope you will give us another opportunity to welcome you and your wife for the exceptional stay you deserve. Bob Levine, General Manager

"Love this hotel"

5
Shirleyleah, Yuma, Arizona 07/09/2020

This will be my go to spot anytime I visit San Diego. I love the location, the hotel is beautiful, the pools are amazing.... Absolutely fantastic. I love being able to walk across the street and walk the trail along the Marina.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the kind review of the Best Western Plus Island Palms Hotel & Marina. We are delighted to know you had an amazing time with us and how much you enjoyed our beautiful, well-maintained property, our great location, as well as the pools. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Bob Levine, General Manager

"Pool crashers there every weekend."

3
johnparisi, Encinitas, California 26/08/2020

I am attempting to repost my review of the Best Western at Shelter Island. I have stayed at the hotel a few times and dine at the Blue wave restaurant. All I can say is if the management does not start asking the pool crashers to leave, the paying guest will not want to be there any more. Each weekend, the same pool crashers with the infant and young children, some with diapers on, occupy and take over the pool. Its noisy and all the trash from the food they bring in to avoid paying for food at the pool side restaurant builds up. The trash containers get trash piled over the tops of the cans, which are emptied late in the evening on the weekends. The hotel is in great location, beautiful setting and the rooms are very nice. The restaurant / bar staff are friendly and quick. The rooms very nice, clean, smell great and are quite comfortable.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear johnparisi, We appreciate you choosing to stay with us. We are happy your experience was enjoyable overall, but we regret that you did not leave completely satisfied. We are grateful that you have shared your concerns regarding how busy our pool can get during the summer, as this helps us understand where we can improve. Your comments will be shared with our team to ensure our guests receive the peaceful experience that should always be expected from us. It was a pleasure having you as our guest, and we hope you will choose to stay with us again. Bob Levine, General Manager

"Visited Military daughter"

4
User 23/08/2020

We stayed for 5 nights. The weekends had more people than the week nights. Great views of the bay and marina. Food and beverages on site where decent. Covid precautions in line with most other locations.

Heather Cardone, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us at Best Western Plus Island Palms Hotel & Marina. We are delighted to know you enjoyed the mesmerizing views from our property and that you were impressed with the delicious food we serve. We appreciate you being our guest and look forward to welcoming you back soon. Bob Levine, General Manager

"Mold/Mildew but Great Location"

3
avasmom06, Kennewick, Washington 20/08/2020

This is my second time staying at this property. The first time many years ago was fantastic. This time around, meh. There were clearly some mold issues going on in the room as I could see water pockets in the wall by the kitchen sink. It also smelled very musty and I had to air out the room every day or else I would get a headache. The room definitely needs some updating. Furnishings are the same as when I stayed here 10 years ago. The amenities are great but unfortunately were limited due to Covid. Location is fantastic - restaurants galore and you are surrounded by water. It is very nice to sit on the balcony and watch the boats go by. I had issues with security allowing a guest to park her "camp" chair in the garden area and throw cigarette butts in the grass. I thought this was a classy property but they apparently allow that so ugh. I liked the location but I would definitely stay somehwere else on Shelter Island until this property is updated. Also, when they say that a property is smoke-free, they need to enforce this and not allow guests to throw cigarette butts all over. Why have security if they aren't going to enforce any of the rules?

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for returning to our hotel. We apologize for your disappointment with the overall condition of your room. We will share your observations regarding the need to update with the people in our organization who are responsible for formulating plans for future renovations. We are also sorry for the inconvenience you had due to other guests smoking while you were here. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Please consider giving us another opportunity the next time your travels bring you this way. Bob Levine, General Manager

"OUR NEW HAPPY PLACE!"

5
_kathietaylor730, Temecula, California 08/08/2020

We have traveled the world and have been so frustrated by our limited options these days. We absolutely love this hotel with their views and easy access to local restaurants and fun activities. It's our new fave for sure!

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel. It is a pleasure to know we met all of your expectations. From our incredible views and resort amenities to our location, we take pride in giving each guest a memorable experience. We appreciate you making us the hotel of choice and cannot wait to welcome you back soon. Bob Levine, General Manager

"The Best Bestwestern Out There!"

5
asieber23, Agoura Hills, California 04/08/2020

This hotel is our absolute go-to for a quick family trip back to San D being former Pt Loma grads! We love everything about this hotel from the spacious rooms for all 5 of us, the marina view and walkways, the pools are so fun being on the marina, great onsite restaurant, family friendly atmosphere, you just can't help but to enjoy it here. The staff is always amazing and consistently gone above and beyond to make our stay fantastic. Love the location on Shelter Island and how close it is to downtown, beaches, Sea World, and many favorite college eats. Everything is why we keep coming back over and over!!! Andrew S.

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the fantastic review of the Best Western Plus Island Palms Hotel & Marina. We are thrilled to know you loved our well-kept room, excellent amenities as well as our prime location. We appreciate your continued patronage and look forward to your next visit. Bob Levine, General Manager

"Terrible start to our vacation"

2
User 31/07/2020

We've been staying at the Island Palms for years as my in laws have had a boat docked in the attached marina. We have never had a bad experience, until today. After being in the car with two kids all day we arrived to check in at 4:00 only to be told our room wasn't ready yet and they didn't know when it would be. They said they would call when ready. I eventually went back to the lobby only to find out it was ready and they had forgotten to call me. No offer to upgrade or do anything for our trouble. They did not provide the WiFi access code, I had to ask for our parking placard, and apparently there is some type of grab and go breakfast but we got no information about that either. Our room has a beautiful view, but is in need of repairs. The door sticks and is very difficult to get open. The paint in the doorway to the bathroom is peeling a lot. And the room itself is very small for the amount and size of furniture that is in it. Very disappointed and we are here all week. Abby Brown, Phoenix AZ

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your review. We are sorry for the inconvenience you had in your room. Please be assured that we have shared your feedback with our maintenance team to fix the problems you outlined. We also apologize for the disappointment with the service you received from our associates. As you may have noticed from previous stays, this is not normal for our hotel. We hope you will consider this an isolated incident and come back for another visit. We appreciate your continued patronage and hope you will give us a chance to redeem ourselves the next time you are in the area. Bob Levine, General Manager

"Great Location, Great Value, Great Staff"

5
jennifermorris82, Big Bear City, California 31/07/2020

This hotel is amazing. It is very affordable, and you would not believe the location. Rooms are comfy, excellent bedding and beds. Beautiful views all the way around. Very friendly and helpful staff. With so much to do in the area, this is a great spot to enjoy a few days away.

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for taking the time to review your stay with us at Best Western Plus Island Palms Hotel & Marina. We are thrilled to know our prime location was ideal for you and that you loved your well-appointed room as well as the service you received from our excellent associates. We look forward to having you as our guest again whenever you return to the area. Bob Levine, General Manager

"Location and people!"

4
IloveGreece1976, Austin, Texas 28/07/2020

I stayed her during Covid times on a trip to San Diego to enjoy my daughter's newborn son. Complaints upfront: this is a motel with cars right outside your door and some partying going on! The rooms need remodeling, whew! Dark and outdated. But old and outdated it may be, the AC works great! Totally worth the stay, The walk down Shelter Island marina every morning was wonderful. One morning I was adjusting my mask, looked up, and there was the USS Abraham Lincoln (Nimitz class aircraft carrier) right next to me! I was thrilled...and I thought a sky scraper had fallen on its side right next to me! The marina is lovely and I enjoyed my coffee every morning on the deck outside as the restaurant was closed to indoor dining. The real reason to stay, in addition to the location, was the wonderful people. They are warm and friendly, and smiles shone even through masks, and service was awesome. No request was too small or too large. The manager said he wanted me to have a perfect stay, and indeed I did.

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina while you were here to visit your daughter. We are delighted to know our prime location was ideal for you and that you were impressed with the service you received from our associates. However, we are sorry for your disappointment with the overall condition of our property. We will share your observations regarding the need to update with the people in our organization who are responsible for formulating plans for future renovations. We appreciate you being our guest and look forward to welcoming you back soon. Bob Levine, General Manager

"Birthday weekend"

5
User 25/07/2020

Highly recommend this hotel. Was looking for a fun place for my birthday and this hotel was the perfect place! Loved the Marina View and beach across the street. Hotel was very clean and had excellent customer service!! And I couldn't believe the price for such a beautiful experience.

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina while you were here for your birthday. We are delighted to know our hotel met all your expectations and that you were impressed with the cleanliness and well as the service you received from our associates. We are also glad you loved the enchanting views from our property. We appreciate you recommending us to future guests and look forward to hosting you again soon. Bob Levine, General Manager

"Nice Area but...."

3
grizmt, Phoenix, Arizona 24/07/2020

We stayed in the Marina View room (thanks to others here for the suggestion) with 2 queen beds and there's one thing everyone should take into account. The rooms are SMALL! It took work not to stub ones toes on the desk chair because it didn't push under the desk. They should remove the rolling chair and use a regular 4 leg one. The room had a wonderful view and was very quiet (unless seagull noise bothers you of course). The carpet was in need of a cleaning or replacement and we had to physically remove the Microwave from it's cubby and set it on a chair to plug it in so we could use it as it was not plugged in and there was no plug close enough. The bathroom is very nice with the tumbled travertine shower, the towels are fluffy and large. Lastly, be aware that there is NO breakfast included as there is at every other B.W. we've stayed at, nor is there any coffee in the lobby just the normal "bleh" single serve in the room.. We were not aware of this when we made the reservation or checked in. They do have a rather pricey restaurant on site though.

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us. We are glad to know you liked the beautiful views from your room and that you were pleased with our bathroom. However, we are sorry for not meeting some of your expectations and the inconvenience you had in your room. Your feedback has been shared your feedback with the appropriate team to fix the problems you mentioned. Kindly note, we do have grab-and-go breakfast available during these current circumstances. We hope you will consider a return visit so we can make it up to you. Bob Levine, General Manager

"San Diego get away"

5
User 12/07/2020

I needed to get out of the house and head to the beach. The hotel was priced right and was beautiful! The views were AMAZING. Everything was perfect. We slept so well, first night 10 hours and the second 9 1/2 hours. Normally I sleep ~ 7 1/2. Very comfortable.

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are thrilled to know our location close to the beach worked well for you and that you enjoyed the enchanting views our property has to offer. We are also glad you had a relaxing time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Bob Levine, General Manager

"Great service with a smile"

5
User 11/07/2020

Danny was a great front desk host you couldn't ask for a more polite person thank you so much for a wonderful stay and we hope to be visiting again soon the fact that it was beautiful and the best for couples was amazing perfect for families as well

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are delighted to know the service you received from Danny went a long way in making your stay a memorable one. We will be sure to share your compliments with him. We are also glad you found us to be a family-friendly property. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Bob Levine, General Manager

"Great stay"

5
TIMB0, Litchfield Park, Arizona 09/07/2020

Our family of 3 absolutely loved this hotel. While it is about a 10min drive from downtown San Diego (Gaslamp, Midway, Balboa, etc) the location can't be beat. There are great views of Coronado and the marinas, plenty of great food options within walking distance, and even a small beach in front of the hotel (with plenty of grassy areas for spreading a blanket and enjoying lunch). Just a beautiful area and perfect starting point each day. The room was much larger than expected (we were in the Casa Del Mar building) and though a bit dated, was very clean and comfortable. Plenty of parking, two pools and great views, we'll definitely be back next time we're in San Diego. The staff so very friendly and always wore masks (Covid).

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for including Best Western Plus Island Palms Hotel & Marina in your travel plans. It is delightful to know we met all of your expectations. From our incredible views and convenient location to our devoted team, we pride in giving each guest a memorable experience. We enjoyed hosting you and your family and cannot wait to welcome you back soon. Bob Levine, General Manager

"Steps away from San Diego Bay"

5
Joseph C, Scottsdale, United States 08/07/2020

Great value for the cost. Walking distance to great restaurants on Shelter Island. If you like craft beer and seafood this is the walking place for you. Hotel is close to the marina, walking and biking trails and kayaks for rent nearby.

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Joseph, thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased that your experience was positive and that you found us to be a great value. It is also nice to know our convenient location worked well for you and that you appreciated being so close to many attractions. We enjoyed having you as our guest and look forward to your next visit. Bob Levine, General Manager

"BW island palms"

5
Stay682761, Tucson, Arizona 06/07/2020

Location and view were great. Staff was very friendly and helpful. Offered great recommendations on where to eat. Check In and check out was very quick. I will definitely come back to this location as it was close to everything

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations. From our incredible views, convenient location, and resort amenities to our devoted team, we pride in giving each guest a memorable experience. We enjoyed hosting you, and we look forward to seeing you again on your next trip to our area. Bob Levine, General Manager

"Family Trip"

4
Mary K, Torrance, California 04/07/2020

My family love's the Best Western Plus Island Palms. Grounds are well kept, friendly staff, well appointed suites, 2 pools, close to fast food and restaurants. this was our second stay and will diffidently be going back. Being it is a BW Plus you usually get breakfast this property doesn't give a free breakfast. On site Blue Wave grill has great fish taco's.

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Mary, thank you for choosing to stay with us at Best Western Plus Island Palms Hotel & Marina Blank. We are glad to know you were impressed with the cleanliness of our property as well as the service you received from our associates. We are also happy you enjoyed the food we serve at our on-site restaurant. We appreciate you being our guest and look forward to welcoming you back soon. Bob Levine, General Manager

"Wonderful Experience!"

5
EmmaMorris331, Tucson, Arizona 04/07/2020

This was our second trip to San Diego where we stayed at the Island Palms. We liked the first trip so much we came back to the same hotel. The location is perfect with the bay view on one side of the hotel and the marina on the other. Ideally located near the beaches, Balboa Park, Little Italy, Point Loma, the Embarcadero, The USS Midway tour and many other areas. Looking forward to our next stay.

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Emma, thank you for returning to Best Western Plus Island Palms Hotel & Marina Blank. We are delighted to know you enjoyed the enchanting views our property has to offer and that our prime location was ideal for you. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Bob Levine, General Manager

"Great Hotel"

5
User 03/07/2020

This place was a great place to stay. It was clean, and the staff was super friendly (especially Danny). There were bikes available for us. The location is close to the water, shops, and restaurants. I would definitely stay here again.

"Needs to be RENOVATED ASAP"

2
User 02/07/2020

at the first you see everything wonderful and very nice ......but going in to our suite was very stressing to have to deal with broken pipes and not being able to have our second suite ready. WE booked for 2 days the pool was very nice i guess becase is near by the lobby. The rooms definetly need to be renovated grand suite and queen suite. the staff was very friendly. But the owners need to get on renovating this plac asap. i took my family to have a nice vacation having "The best suites" so I thought and endup very stressing.....no vacation for me but my the kids had a good time in the pool! Need some complementary stays on renovated rooms if not i rather stay in a motel. Sad but true!

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for taking the time to review your stay with us. Your feedback gives us the information we need to better serve our guests and is much appreciated. Even though our hotel receives high ratings for cleanliness and the overall condition of our rooms, we can understand that you were hoping for a more up-to-date experience. We hope to have another opportunity to welcome you back soon. Bob Levine, General Manager

"Great bang for your buck"

4
GiaBobinaTravels, Los Angeles, California 27/06/2020

I'm so happy I was referred to this place. It's beautiful, it has beautiful views, the staff is friendly, and it's quietly tucked away with not a lot of foot traffic around. Aside from the beds that are not as comfortable as I would have liked, I'll definitely be returning!

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It is a pleasure to read your fantastic review of the Best Western Plus Island Palms Hotel & Marina. We are thrilled that you enjoyed our beautiful view as well as our courteous service. We enjoyed having you as our guest and look forward to welcoming you again soon. Bob Levine, General Manager

"I recommend this hotel."

5
User 22/06/2020

I would totally recommend this hotel. The staff is friendly and very welcoming. Our room, the property, everything was very clean. I love the location went on walks and walked across to the pier where there was fishing. I enjoyed everything about our stay.

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We are thrilled you had an excellent stay at the Best Western Plus Island Palms Hotel & Marina. Thank you for mentioning that you were impressed with our outstanding service, clean accommodations, and a great location. We appreciate the fantastic recommendation to other travelers and look forward to your next visit with us. Bob Levine, General Manager

"FALSE ADVERTISEMENT FOR FREE BREAKFAST SO DISAPPOINTED"

3
Santilynn, Stony Point, New York 22/06/2020

Booked this hotel through Priceline and chose this hotel because it stated it gave free breakfast. This area is a tourist area so everything is expensive. When I arrived Best Western told me they do not serve free breakfast. I ended up spending over $100 on me and my guest for the two days I was there on breakfast. VERY disappointing. Its ok if you are a hotel that doesn't serve free breakfast but DON'T falsely advertise free breakfast and then when your guests arrive drop the bomb. Wont be staying here again.

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We value your feedback, and we are grateful for your detailed comments. We were sorry to read you were disappointed to discover breakfast was not complimentary. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third party websites to ensure everything is up-to-date. Thank you for choosing our hotel, and we wish you all the best with your travels. Bob Levine General Manager

"really nice location"

5
Peterpc123, Soldotna, Alaska 09/04/2020

We stayed for two nights and were pleasantly surprised by this hotel. We got a great price and the hotel was nice and quiet. The pool area was relaxing and pleasant with a view of the marina which is locked and private and quiet. Across the street is the inlet to san diego harbor from the pacific and we saw dolphins and the bike path for walking was nice. Its a bit of walk to shops and several miles around the bay to downtown but the view of the city is nice from the bike path across the street. The room and hotel area was clean and well maintained the beds were comfortable. The landscaping was pretty with lots of hummingbirds on the bird of paradise flowers. This is a smaller hotel really relaxing and quiet with a beautiful slightly out of the way location but lots of parking easy right near your room.

"Excellent location"

5
trans4med, Edmond, Oklahoma 22/03/2020

Excellent location for visiting San Diego. View of water and Marina. Good parking, and a quite location. Easy to get around to all the things you want to visit. The front desk people are very helpful, and friendly, also the servers at the grill, and bar.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina for your stay and for sharing your experience with fellow travelers. We are pleased that you loved our fantastic location, the beautiful view as well as our parking area. We hope to have the pleasure of accommodating you again soon. Leidy Prado, Director of Guest Services

"Shelter Island getaway"

5
NorthernSoutherner, North Yorkshire, United Kingdom 19/03/2020

We stayed for 3 nights at this hotel, just as San Diego was starting to shut down because of covid19. The place was therefore pretty quiet, but we really enjoyed our stay. We had to change our booking at the last minute, but emails sent to the hotel were answered quickly and helpfully even though we'd booked through a third party. We had a 2nd floor room in the Casa Marina building overlooking the marina. I'd always choose marina over water view, as the water view has a car park, road and another car park between you and the view! We loved sitting on the balcony and watching the comings and goings. It's a nice stroll along the pathway between the buildings - ours was the furthest away from reception/bar/restaurant but this wasn't an issue at all. The car parking was my only gripe with the hotel. They charge $15 per night when parking across the street is free. This wasn't explained on check in and so we were hit with an unexpected bill for the first night... then I read some reviews on here and we moved the car after that. It's a little bit cheeky. Maybe it's something which can be relaxed at quiet times? The location on Shelter Island is great. It's about a 10 minute drive to downtown San Diego. We found the whole city to be really easy to get around and were impressed with the amount of free parking available - Old Town, Balboa Park and on street parking is free on Sundays. We'd definitely stay here again when we come back to San Diego.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed your stay and that you were impressed by the service provided by our staff as well as the beautiful views from your room. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. However, we regret your disappointment with the cost of the parking. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Nice Physical Location - But Average Lodging"

3
G B, Saint Paul, Minnesota 16/03/2020

A great location for watching military aviation, naval vessels and yachts. This hotel has had some updating, but is showing its age. Conversations can be heard from the contiguous rooms, do it's best to get a top floor to start with. Some buildings have two floors and one building has three floors and most of the buildings have elevators. Both of the front or back rooms provide nice water views. I noticed noise coming from bathtub drain when the neighbors used their bathroom facilities. We also encountered some occasional sewer gas smell as well. Our king bed room seemed pretty clean and we were supplied with six pillows. I found the bed to be comfortable. The bathroom is adequate but is somewhat small. The hotel has a bar and restaurant and the restaurant has good food. They close fairly early, generally around 9 pm. We lodged in the “fountain building” and the ice machine near our second floor room didn't work. I noticed that area also needs housekeeping cleaning attention.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for staying with us and for reviewing your experience. We are sorry for the noise and maintenance issues you faced during your stay. We have shared your comments with appropriate individuals so that the problem you pointed out is fixed. We have also shared your comments regarding the cleanliness oversights you experienced with our housekeeping team and will make sure we are more diligent in our cleaning process. On a positive note, we are happy you were pleased with the food we serve at our restaurant and that our location worked out well for you. Thank you once again, we look forward to welcoming you back on your next visit to San Diego. Leidy Prado, Director of Guest Services

"Helicopters!"

3
Gardengel-IoW, Crawley, United Kingdom 16/03/2020

On Shelter Island a nice location, more built up than I expected and not a quiet location. It is near Naval base and helicopters buzzing around from early till late. Stayed four nights so that was a bit annoying. A 2-story motel more than a hotel as access to rooms is from outside not via reception. Balcony water view room, well, we could see the water, just. Over the road and carpark and if we dodged around the tree branches but yes it was there. Nice reception area. Parking $15 per night is limited so wont always get a space near your room. Free parking over the road for 48 hours if you are not staying long, I would drop off bags then park over there. (not covered but level and in sight of hotel) Sink outside bathroom area, not my favourite lay out. Small safe but too shallow to be useful. Comfy bed but soft pillows We had dinner in the Blue wave and breakfast but found service to be rubbish frankly. Food ok and at least on china crockery and real cutlery unlike a couple of other BW+ we have stayed in recently, all using disposable plates cups and cutlery, but still had paper in room for coffee and had to keep asking for coffee refills for the room Nice area for a stroll, good couple of sculptures. We ate up the road at Kona Kai, better food and service.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for posting a review of your recent stay with us. We regret we were not able to meet some of your expectations and that you were disturbed by the noise by the helicopters. Please know, our front desk is available 24*7 to resolve any issues related to your comfort, and we would have been obliged to have addressed this issue while you were here. We have also shared your comments regarding the service issue you faced at our restaurant with our food and beverages team and will make sure we are more diligent in our service delivery. On a positive note, we are happy our location worked out well for you and that you found our beds to be comfortable. We hope you will give us another chance to host you again so we can restore your confidence in us. Leidy Prado, Director of Guest Services

"Brandy is amazing!"

5
User 15/03/2020

We had a long layover, and decided to book this hotel using points with American Express. The airline took our 10 hour layover and turned it into 5 at the last minute which wouldn't have been such a problem if we weren't traveling with a 2-year old. Brandy checked us in at midnight - gave us tips on food, ordered extra blankets for the baby's crib and when we went back to check out 4.5 hours later she went out of her way to get warm milk for my daughter before the restaurant opened. We were extremely grateful and impressed. The room for 4.5 people was tiny but again (free with points) and it was clean and located in a really serene marina. The location of the hotel is peaceful and has quick access to the airport. Thanks again Brandy!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina during your layover. We are delighted to know you had a great stay and that the service you received was exceptional. Your compliments will surely be shared with Brandy. We are also happy to know you loved our location. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"Happy traveler"

5
User 14/03/2020

We really enjoyed this hotel. Just a bit removed from the city. A quick drive to downtown on Harbor Drive. The hotel is water or harbor view with 2 pools and on-site restaurant. There are lots of great seafood restaurants nearby. The only downfall is the parking charge but there is free parking right across the street.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel. We are glad you enjoyed our convenient location within walking distance of many food venues and that you loved our outdoor pools as well as the on-site restaurant. We appreciate all of your great feedback and look forward to welcoming you back. Leidy Prado, Director of Guest Services

"Nice quiet location. good service, comfortable room"

5
Chris N, Owatonna, Minnesota 10/03/2020

Thoroughly enjoyable stay at an old-school hotel on Shelter Island. Great location if you're into boating or just watching boats and ships. Marina-side rooms are quieter than street-side rooms. But the streetside isn't terribly noisy to start with. Room is spacious, beds were a bit soft for my taste but probably fine for others. Staff is efficient and friendly. Check-in and check out was a breeze.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Chris, thank you for sharing your thoughts about your stay at the Best Western Plus Island Palms Hotel & Marina. We are delighted you loved our ideal waterfront location and the spaciousness of our accommodations. It is also a pleasure to read that our devoted associates took great care of you, and we also appreciate you highlighting your seamless check-in and check-out experience. We value your business and hope to see you again on your next trip to our area. Leidy Prado, Director of Guest Services

"Beautiful on the Bay !"

5
Andrea G, Saint Louis, Missouri 09/03/2020

Nice clean hotel, short stays but great rooms and we got an upgrade! Beds are great, lots of pillows to choose from. Coffee maker, frig and microwave. No elevator but the upgrade room had a kitchen, stovetop and large refrigerator with breakfast bar open to the front room with two comfy chairs a couch and TV. Shutter doors closed to the bedroom with its own TV and bathroom. 2 sink large vanity and nicely tiled large shower.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Andrea, thank you for staying at the Best Western Plus Island Palms Hotel & Marina. We are delighted to read how much you liked your well-equipped room and that you slept well on our comfortable beds. We appreciate your kind review and hope you will be back to see us again soon. Leidy Prado, Director of Guest Services

"Great stay on Shelter Island"

4
Macjen68, Hamilton, Canada 08/03/2020

It was nice to stay near the water. Enjoyed being away from the typical touristy areas. Still not far from downtown or Old Town. The bathroom could use some updating, but overall was clean so no complaints. Beautiful grounds. Restaurant food was good. Staff were all excellent.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for reviewing the Best Western Plus Island Palms Hotel & Marina. We are glad you enjoyed our waterfront location and that you were impressed with our clean accommodations as well as our cordial associates. We are also happy to know you enjoyed dining at our restaurant. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"Great hotel Wonderful location "

5
osudan87, Cleveland, Ohio 06/03/2020

Our great stay started with a wonderful greeting and such a friendly helpful attitude from the front desk staff especially Danny. Went out of his way to get us in a beautiful second floor room overlooking the harbor. Took advantage of the great walking path by the bay with stunning views of the city. Hotel close to old town, the airport,midway and harbor cruises. Kitchenette saved us some cash to eat in a few days. Great experience over all. Thanks previous reviewers for the tip to park over night across the street to save a parking fee.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are delighted to know you enjoyed the mesmerizing views our property has to offer and that our location worked well for you. We are also glad the service provided by Danny met all your expectations. We hope to be your hotel of choice if another visit to our area is in your plans. Leidy Prado, Director of Guest Services

"Best Surprise"

5
User 04/03/2020

Great hotel. Very nicely appointed. Unexpected surprise. Great staff. No complimentary breakfast but nice, reasonably priced restaurant. Pleasant, helpful staff. Set along marina & across from San Diego Bay. A lot of road work work going on but don't let that deter you.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina. We are delighted to know our staff made for a memorable experience and that you were impressed with our waterfront location. We are also happy to know you enjoyed our reasonably priced breakfast. It was a pleasure hosting you, and we look forward to welcoming you back soon. Leidy Prado, Director of Guest Services

"Room with a view"

5
jima453, Marengo, Illinois 02/03/2020

My wife and I enjoy the quiet comfort of Shelter Island and especially the friendly staff at the BW Island palms. All employees have the "can do" attitude and go above and beyond to please their guests. The view on the bay side is outstanding and there is always action with various ships passing by. The marina side is quieter for those wishing that sort of thing.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our courteous service and that you liked our comfortable accommodations. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Clean and Comfortable "

3
CurlyTraveler7, Washington, DC 29/02/2020

I stayed here during a business trip and felt the room was clean, comfortable, and had everything I needed. The hotel is just a few minutes away from the airport which made it very convenient. ROOM The room I stayed in was on the ground floor and the sidewalk/parking lot was just outside my door. The noise of people parking and walking to their rooms was noticeable but in the evening it was quiet. The bathroom was spacious and water pressure in the shower was great. FOOD The hotel has a restaurant and I had breakfast, lunch, and dinner there. After a few days of the hotel meals, we decided to try a few of the restaurants nearby. Overall, it was a nice stay for a business trip. If you want to see more of San Diego, you will need to take a cab/Lyft to get there as there isn't much to see located around the hotel. It is located in a marina so the view of the water is nice but there isn't much to do. The staff was very friendly.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for sharing the review of our hotel. It is a pleasure to know we met your expectations and that you liked our accommodations, location, helpful staff as well as the food we offer. We enjoyed hosting you, and we look forward to welcoming you back soon so that we can earn your highest rating. Leidy Prado, Director of Guest Services

"Beautiful hotel and friendly staff"

5
LD7710, Yuma 27/02/2020

This was a beautiful hotel. It was the sister hotel to the hotel that my conference was being held at. I needed a room at the last minute since my original hotel ended up not working out even with my reservations. I was very pleased to see this hotel when I checked in being I wasn't sure what to expect. The property the hotel is on is just beautiful. I was in a King Suite that was absolutely gorgeous, clean and roomy with patios with two openings to from the living and the bedroom. I dined in he hotels restaurant my first night. The staff there was wonderful and the food was good. Overall, my experience at this hotel and its amenities was of a good one...beautiful property, rooms and great staff that are friendly yet professional.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay at Best Western Plus Island Palms Hotel & Marina while you were here for the conference and your wonderful review. Our team works hard to deliver outstanding service along with clean, comfortable accommodations, and your comments are greatly appreciated by all of our associates. We enjoyed having you as our guest and look forward to seeing you again soon. Leidy Prado, Director of Guest Services

"Loved it"

5
User 26/02/2020

Room was perfect for me and my hubby. We had a beautiful view of the marina. Staff was very nice and accommodating. tfytgftgfrdcfrtydctudcrduikh;huohfv7yrtsxrtflukijftydcktkftyhkidcjjdcoi8ihyhukhu8;hgby

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our excellent service. Also, our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you and your husband, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"cruise ship recovery days"

5
Roger B, Medicine Hat, Canada 26/02/2020

did the 17 day criuse around central america. met US friends in San Diego at this hotel. Great stay atagtreat lcation. Very relaxing and made our holiday after the ship wel worth the time and effort.. Food at brealfast was delicous and alarge amount. Fuel fortheday. Drinks and supper were great aswell.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Roger, thank you for letting us know that the Best Western Plus Island Palms Hotel & Marina was perfect for your post-cruise visit. We are happy to read you loved our location as well as the breakfast we offer and that you had a comfortable stay with us. We appreciate the outstanding review, and please come back and see us again soon. Leidy Prado, Director of Guest Services

"San Diego meeting/vacatioin"

5
2020perryh, Shoreview, Minnesota 25/02/2020

We spent 5 nights in San Diego. The first two were at the Hilton Bayfront and that was as expected for a big hotel with meetings. Great being across the street from the Gaslamp district. But, hectic, busy, busy, busy. We then transitioned to the BW Plus Island Palms and what a difference. Finding a quiet place to sit, drink, eat, converse was easy, the waitstaff was not rushed (but efficient), watching the boats in the marina come and go was so relaxing. We had a second floor room looking out onto the bay; a third floor room would have been much better in order to see less parking lot and more water. Seeing the DDS Zumwalt go by was quite the experience.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you liked our efficient service and also enjoyed the peaceful environment. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"A very pleasant stay"

4
robbertl124, Amsterdam, The Netherlands 23/02/2020

We stayed for 3 nights and had a very pleasant stay. We dtayed in the Del Mar building (there are different buildings). Spaciios room, good big soft beds, balcony, kitchen all very comfortable. Easy access to downtown, Cabrillo Monument, Seaworld and other attractions. Close to airport as well. Relaxed and quiet area.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us at the Best Western Plus Island Palms Hotel & Marina and for your gracious review. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, so we are delighted you were thoroughly satisfied with the spaciousness, comfort, and excellent features of our accommodations. It is also a pleasure to read that our ideal location with proximity to the airport and downtown, as well as other various attractions such as the Cabrillo National Monument and SeaWorld ® worked well for your plans. We enjoyed hosting you all, and we hope to see you and your family again on your next trip to our area. Leidy Prado, Director of Guest Services

"Relaxing stay after a busy week of work"

5
User 20/02/2020

Moved to this hotel for a few days after a work conference. We absolutely loved it and loved Shelter Island! We were able to take a nice long walk every morning, along the marina and then along the park that spanned the whole island. The pool area was great (2 heated pools with hot tubs). Enjoyed a great lunch at the restaurant. Overall, a very relaxing and enjoyable stay. I would recommend a marina view room, the back side of the hotel is very quiet which we enjoyed.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We are glad we could accommodate you at the Best Western Plus Island Palms Hotel & Marina, and we appreciate your lovely review. It is delightful to read you had a great time at our refreshing pool area and that you thoroughly enjoyed dining at our on-site restaurant, Blue Wave Bar & Grill. Thank you for letting us know that you were pleased with your tranquil guest room. We value your business and look forward to seeing you again for another rejuvenating experience. Leidy Prado, Director of Guest Services

"San Diego in February"

5
User 16/02/2020

To quickly summarize, San Diego in February is quite pleasant, with bright sunshine and temperatures in the high 60s each day. Spring has arrived, with numerous blooming tulips and flowering trees in Balboa Park. I recommend staying at the Best Western on Shelter Island. The view of downtown San Diego is superb, especially at night. I wish I would have brought a digital SLR and tripod in order to make a photo with a slow shutter speed to capture the lights across the bay. In addition, the hotel is in an optimum location to access may of San Diego's major attractions. San Diego is a delight at any time of the year. Spend time in Old Town, tour the USS Midway, go to the Safari Park, don't overlook the great zoo and stroll through the multiple fascinating museums in Balboa Park.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Brian, thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina and for recommending us. We are pleased to know how much you enjoyed your time with us and that you loved our ideal location. Also, our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Outstanding Front desk customer"

5
raelv2014, germany 16/02/2020

Excellent hospitality from Cecilia at front desk reception. Full of smiles, very kind and humble. She assisted me in couple of transactions and updated my rental car information Makes me feel at home away from family. One of the best BW hotels I've been to.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for taking the time to review your stay at Best Western Plus Island Palms Hotel & Marina. Cecilia is a valued member of our team, so it is no surprise she took such great care of you. That is what we like to see. Please be assured that we will pass along your comments to her. We appreciate your review and look forward to having you stay with us again. Leidy Prado, Director of Guest Services

"Amazing location on Shelter Island"

4
batravn, Copenhagen, Denmark 16/02/2020

We stayed here for 2 days in a 1. floor suite with views over the marina and beautiful views over the bay and the San Diego skyline from our terrace. A perfect location with easy drives to most sights in San Diego and some pretty good restaurants in walking distance. The room was pretty big, with a seperate living room and full kitchen, but with a decor that could need updating. Service at check-in and checkout was impeccable. The heated pools were a hit with the kids. Continental breakfast was included, and it was OK, but nothing special. All in all good value at an amazing location.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina for your stay and for letting us know you found us to be a good value. Impressing our guests is our top priority, so we are delighted to read you loved our outstanding location as well as the well-appointed rooms that offer amazing views. We are also glad to know you had a seamless check-in and check out experience and enjoyed the many amenities we offer. It was a pleasure to host you, and we look forward to seeing you again soon. Leidy Prado, Director of Guest Services

"Quiet, relaxing spot for a getaway."

4
User 15/02/2020

Have stayed 3 separate times. Always same style room in same building. King Suite - marina view, Casa Del Mar building. Room is spacious with 2 bathrooms, one with tub (tub size is only downfall of this room). Just my opinion as my wife enjoys a nightly bath. Rooms are well kept with bright friendly housekeeping staff. Balcony is huge! Great spot to enjoy morning coffee and view. One time we stayed they tried to “upgrade” us to a different suite in a different building. They corrected this the next morning with little fuss. Pool/Spa area behind the casa del mar building is always clean and inviting. Would definitely recommend!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel. We are delighted to read our accommodations provided all the comforts you expected and that you enjoyed your morning coffee as well as the beautiful views from your balcony. We appreciate your business and look forward to seeing you again on your next trip to our area. Leidy Prado, Director of Guest Services

"Top notch BW"

4
sandar1, Vancouver, Bc 14/02/2020

Really lovely property with friendly, caring staff. This was one of the best BW properties we've ever stayed in! The only issue would be that we were sometimes disturbed by noise from neighboring rooms; nothing crazy, but the walls are thin!

"Marina view and excellent front desk reception"

5
User 11/02/2020

Excellent hospitality from Danny at front desk reception. He really made our experience by being very kind, generous, and perfect communication. There are so many hotel amenities: Marina view balcony, Quiet walking path between hotel rooms and Kona marina, multiple hot tubs and pools, Bikes, Tennis, and across the street is a long stretching shelter island park to run along. This is my fourth or fifth time coming to this hotel and will keep coming back!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It was always a pleasure hosting you at the Best Western Plus Island Palms Hotel & Marina. We are glad you continue to enjoy our waterfront location and excellent amenities. Team members like Danny are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Your feedback is valuable to us, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"Stayed at property next to Humphreys by the bay concert series"

5
christianmB3020ZZ, Garden Grove, California 11/02/2020

Water view , oversize room King with kitchen was very comfortable! Can't beat location or the restaurants ! Highly recommend and would stay again. Staff was friendly and attentive. Love this location away from the hustle and bustle of downtown noise and events yet central enough for a rideshare to anywhere for 15-20$. Skip the driving parking and hastles...

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina and recommending us. We are glad you were pleased with our waterfront location, spacious accommodations, and diligent staff. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"The View "

5
tdw295, Regina, Canada 09/02/2020

Beautiful location along the water. Great service at check in. Friendly and knowledgeable staff. On-site bar and restaurant was good. Upgraded room was fantastic. Very large and comfortable. Definitely recommend this place.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to read how much you loved our accommodations, ideal location as well as our excellent service. It is also great knowing you enjoyed the breathtaking views as well as the onsite restaurants and bar. We appreciate you recommending us and look forward to seeing you again soon. Leidy Prado, Director of Guest Services

"Best Western Plus Island Palms - San Diego, CA"

5
artcribbs, Los Angeles, California 07/02/2020

Excellent stay. Great service. Excellent location. Clean room. Excellent staff. Great experience and well worth the cost. The location and value of experience make this a great bargain. Excellent rooms and delicious food in the restaurant.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the glowing review of the Best Western Plus Island Palms Hotel & Marina. We are delighted to know our ideal location, comfortable accommodations, and our outstanding service make us a great choice in San Diego. We also appreciate you mentioning you found us to be a great value and that you enjoyed dining at our restaurant. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"Beautiful Views, Amazing Staff"

4
User 07/02/2020

We were in town to celebrate a 50th wedding anniversary with family. We arrived early afternoon and the staff worked quickly to try to accommodate us. The view from our room was beautiful and so were the sunsets! Bartender Teresa and Front Desk Clerk, Danny were fabulous providing a wonderful customer service experience. We'll definitely be back! My only real bummer was there wasn't a full-length mirror in the room.

"Great pool and breakfast, clean room and shower - good hotel"

5
Benjamin4335, McCall, Idaho 07/02/2020

Great cook to order breakfast, free! Room was super clean, shower was awesome. Bed better than most. Pool and spa are wonderful too. I'll be coming back. Watched the superbowl on the nice big tv with my wife - drank a few beers - went to the pool and sat in the spa - met some nice people from Canada - great stay.

"Great view, great location"

4
User 07/02/2020

This hotel is located on a Marina with hundred of yachts around. There are plenty of restaurants near by and it is close to a number of attractions such as the aircraft carrier Midway and Old Towne. We would definitely stay here again. The only negative is that they charge $15.00 per day for parking your vehicle.

"Beautiful Views"

4
DaniMom, Saskatoon 05/02/2020

This hotel is located in a beautiful part of San Diego. It's easy to get to and close to the zoo and Sea World. Our check-in lady was fantastic, even though I didn't get the upgrade due to being a Diamond Member that I hoped for, she did give us quite a few extras. The room was clean but definitely showed signs of wear. The carpet where it met the tile was work and straggly, the doors and moldings around the balcony were badly chipped and worn. Bed and pillows were comfortable. Very quiet! Had an excellent view of the harbor. The small pool wasn't as clean as the larger pool and there were no towels the first night, and when told, the staff never did bring any out. The second night there were towels. Our service in the restaurant was great except for our last morning. The gentleman that was serving us was unfriendly and scowled at us the whole time. His service was terrible, we had to keep reminding him of stuff we had requested. Then our food was brought out cold. He did take it back and remake it, and the hotel did offer to comp the meal. So other than the Grumpy Gus, our service was great! There isn't a free breakfast in the morning, but the restaurant does have a lot of choices for a reasonable price. The portions are big and even though I'm a big eater, I had trouble finishing my meals. There are several restaurants in the area that are easy to walk to. There is also a small kids playground across the not very busy street.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
As a Best Western Rewards Member, we appreciate your loyalty. We are pleased to know you enjoyed the breathtaking views and that you also liked our ideal location as well as our helpful staff. We value your comments regarding our accommodations and the service you received at the restaurant and will surely share it with the appropriate individuals to ensure necessary improvements are made. Thank you for choosing the Best Western Plus Island Palms Hotel & Marina, and we hope you will give us another opportunity to welcome you to the exceptional stay you deserve. Leidy Prado, Director of Guest Services

"Disappointing/Would not recommend"

2
danajjost, Brea, California 03/02/2020

As soon as we walked in the lobby there was construction, but that happens. The next day it was completed. When we went into our room the appearance of the carpet was so bad that it was very off putting. It just felt like the room was not clean. The bedding was clean and the bathroom was clean but had mold in the bathtub and mold on the tile. Our room was next to the gang plank leading out to the marina across from the room and it was noisy with people coming in and out all the time. As far as I'm concerned the hotel was below my expectation from what I had viewed online and my overall feeling is that I would never stay there again nor would I recommend it to anyone.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing our hotel. We apologize that you observed cleanliness oversights in some areas. We have shared your comments with our housekeeping team to take appropriate action to make sure these issues do not happen again. We value your feedback and hope you will give us a chance to serve you better the next time you visit San Diego. Leidy Prado, Director of Guest Services

"Beautiful property on Shelter Island"

5
Milkman2019, Hartland, Wisconsin 30/01/2020

I was impressed with the property - the hotel room was well-appointed (microwave and refrigerator), clean and quiet. The fitness room was one of the best that I've used while traveling. It even had some new equipment (hand weights) plus towels, water and antiseptic wipes. The internet worked! The hotel has 2 pools and the free-formed one is very picturesque with views of the marina. Highly recommend a marina view room! There is a pedestrian path that runs along the marina plus the hotel is just across the street/parking lot to the path along the bay. Both are very nice and safe. Our stay was very comfortable and we enjoyed retreating to the property after exploring the San Diego area during the day/night.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We appreciate you taking the time to post your review. It is delightful to learn you had a great stay, and you enjoyed our beautiful property. We are pleased to read you appreciated our clean as well as well-equipped accommodations and our terrific location. It is also good to read that you took advantage of the fitness center and able to unwind by our pool with breathtaking marina views. All of us at Best Western Plus Island Palms Hotel & Marina look forward to having you stay with us again. Leidy Prado, Director of Guest Services

"Location Location Location"

5
shannenofre13, Mammoth Lakes, California 30/01/2020

Half the price of Humphrey's down the street. Better views of the San Diego skyline & water & Marina on the other side. Nice comfy rooms, large TVs. Best hotel for the value/condition/amenities on Shelter Island! Try Blue Wave on-site bar for inexpensive high quality food! Park across street in public parking to save $50!!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished that. We are pleased you appreciated our comfortable accommodations as well as our terrific location and enjoyed our beautiful views. It is also good to read you were able to take advantage of Blue Wave Bar & Grill and loved the food that we offer. All of us at Best Western Plus Island Palms Hotel & Marina look forward to having you stay with us again. Leidy Prado, Director of Guest Services

"Daughters 4th birthday getaway"

5
ashbethmart93, Pico Rivera, California 29/01/2020

Well worth it. Both my babies loved it. The boats were right outside our room. The view was great. Loved that the doors were electronic with the keys. Just a tap and they opened. No swiping cards to open. Love the secluded area. Would highly recommend to everyone. Well worth the money.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It is great to read you enjoyed your daughter's 4th birthday getaway with us at Best Western Plus Island Palms Hotel & Marina. We are pleased to know we met all of your expectations. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. We appreciate the outstanding review, and thank you for recommending us to future guests. Please come back and see us again soon. Leidy Prado, Director of Guest Services

"Beautiful Scenery of Harbor"

5
Marie H, Fairbanks, Alaska 26/01/2020

This hotel is in a great location near the water. Staff members, especially housekeeping were extremely nice & helpful. The room was clean and comfortable. We really enjoyed our visit! The hotel restaurant was very convenient with a good menu selection & reasonable prices. Would stay at this hotel again!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Marie, thank you for the lovely review of the Best Western Plus Island Palms Hotel & Marina. We are thrilled to learn you loved our waterfront location and that you were impressed with our comfortable accommodations as well as our kind associates. Your compliments will surely be shared with our housekeeping team. We are also happy to know you had a great dining experience at our in-house restaurant. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"Best Western Plus Island Palms Hotel and Marina"

5
K3566JIdianab, Mobile, Alabama 26/01/2020

I can't think of anything bad to say about this hotel. It was clean, the rooms were very nice with everything needed for an enjoyable stay.......coffeepot, microwave, refrigerator, comfy bed, and big bathroom. It is situated along the beautiful blue water with a view of San Diego in the distance. It is close to many places of interest in the area and many nice restaurants are near by. There is also one on the premises but since we didn't partake have no review. There was an hysterical sign at the entrance to the pool by my room. "If you have diarrhea, please don't go into the water". I thought this was rather odd. Why would anyone admit to it?

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Diana, thank you for reviewing the Best Western Plus Island Palms Hotel & Marina. We are glad you loved our well-equipped accommodations and that you enjoyed our proximity to the many restaurants. We value your feedback and hope to welcome you back soon. Leidy Prado, Director of Guest Services

"Great"

5
boutrosralph112, Riverside, California 23/01/2020

This place is definitely one of the best when staying at a best western, the location is perfect right on shelter island and if you get a room with a water view you won't regret it . I've stayed here plenty of times and will always come back this would be my favorite best western I've ever stayed at.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your patronage to our brand and for sharing your review. It is always a pleasure to hear from our loyal guests and to know we are continually exceeding expectations. We are glad to know you enjoyed our convenient location and comfortable rooms with breathtaking views. Your comments make us feel proud, and we will share your compliments with all our team. We appreciate your kind review and look forward to your next stay at Best Western Plus Island Palms Hotel & Marina. Leidy Prado, Director of Guest Services

"Great stay and wonderful location!"

5
deano1044, Calgary, Canada 21/01/2020

Great location, quiet - away from the "hustle" of the city with fantastic views of the harbor and walking paths. very safe location. Would stay again and for an extended period. Good to have a kitchen and the ability for prepare your own food.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. With our waterfront location close to Ocean Beach, SeaWorld ®, and the San Diego Zoo®, we love providing our guests with a great place to enjoy all that our city has to offer. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience! Leidy Prado, Director of Guest Services

"Great view of ships traveling to and from the ocean!"

5
Thomas R, Woodbury, United States 19/01/2020

Request the third floor of the Casa Marina building on the bay side (not the Marina side) if you want to watch Navy warships, cruise lines, pleasure boats, etc. It was fantastic! We walked to fresh seafood and Mexican dining.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thomas, thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you liked our location and the easy access to many restaurants. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"So disappointed"

2
User 18/01/2020

We have been coming to this hotel for 8 years and this stay left such a bad taste in our mouths we will NEVER return. We were so very disappointed in the hotel and restaurant. The room was dinghy with a broken microwave wave the sparked and almost caught fire yet maintenance was to busy to come address the problem. We ate the restaurant as we always have in the past, lounge was so packed we had to sit in dining room and would honor happy hour because they moved us to the dining room. Wall papper falling down in the room, no comfy pillows, no water pressure and super thin wallls, we heard everything. I am sure the neighbors felt the same as we were up all night sick from eating in the restaurant.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Connector42025089669, A return guest is the greatest compliment and we have enjoyed your company over the years. Making sure you have a relaxing and satisfactory experience is very important to us so to learn you had some unpleasant moments on this trip is concerning. Your safety and well being are of the utmost importance and we are glad we had a chance to speak up on your check-out. Please allow 3-5 business days for the partial refund and Best Western Bonus points to post to your account. We hope to retain your patronage for any future travels to the area. Thank you and we look forward to welcoming you back soon. Leidy Prado, Director of Guest Services

"31st Anniversary"

5
Raul P, Gardena, California 15/01/2020

This hotel perfect. It is situated in a great location by the bay with a wonderful view of the Marina. We had a king size Jr suite. Everything was perfect n Danny at the front desk was very helpful. Will be visiting this hotel again soon.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Raul, thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina and choosing to stay with us on your anniversary. We are pleased to know how much you liked our location and found it to an enjoyable part of your stay. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. We will also share your compliments with Danny for his efforts. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Off Season Gem"

4
NETPACQ, Virginia Beach, Virginia 15/01/2020

I took a small work trip to San Diego. I found out about this hotel when my flight was overbooked and the room was provided. In this case, I asked for this hotel knowing it was within the budget of the organization I was traveling under. The room was clean and the service was amazing. I wished they would have had a nice breakfast. The hotel is surrounded by water so there is a view within 10 feet of your door. Both the pool and the hot tub were heated.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Leidy Prado, Director of Guest Services

"Hotel stay"

5
haroldl347, Yuma, Arizona 14/01/2020

The hotel room was clean and quiet with a beautiful view of the marina of our balcony. We stayed 3 days and would recommend this hotel to any of our friends. Easy driving access to everything in town.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay at the Best Western Plus Island Palms Hotel & Marina. We are glad you enjoyed our comfortable accommodations and convenient location. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Good hotel, some IT problems, and furniture is old"

4
mpls_john, Minneapolis, Minnesota 13/01/2020

This hotel is in a nice spot with water on both sides, and very convenient for exploring San Diego. Our room was very clean, and the clearers did a great job. Service in general was good. However, we had an issue with our credit card a couple days before our stay and it was very difficult to reach someone and to get it taken care of. One other nit pick is that the tall chairs in our suite were breaking and should have been replaced. They took our feedback of the chairs seriously, hopefully they will be replaced for the next guests.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It was our pleasure to accommodate you at the Best Western Plus Island Palms Hotel & Marina. We appreciate you sharing your review with other travelers, and we are delighted you were thoroughly satisfied with our courteous service and spotless accommodations. We value your feedback and look forward to your next visit with us. Leidy Prado, Director of Guest Services

"Frequent Traveler Excelent location and facility!"

5
C9472BDjeff, Mayer, Arizona 09/01/2020

I travel more than I care to think about. It is rare that I am surprised by a hotel. We found this location, even though it was very close to San Diego, to be quiet and relaxing. We were able to drive just a few miles to see attractions in San Diego and near by Ocean Beach. It is on our list of places to return to for vacation, and I will stay here when I'm in the area on business!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
As a frequent traveler, we know that you have many expectations when it comes to hotels, and we are glad to see that we succeeded in meeting those. It is a pleasure to see you had a wonderful time with us and enjoyed our excellent location. With our waterfront location close to Ocean Beach, SeaWorld ®, and the San Diego Zoo®, we love providing our guests with a great place to enjoy all that our city has to offer. Thank you for sharing your review with fellow travelers and for your excitement about returning. We look forward to seeing you again at Best Western Plus Island Palms Hotel & Marina. Leidy Prado, Director of Guest Services

"Always a Great Time"

5
billg296, Tempe, Arizona 07/01/2020

We stay here usually twice a year for a vacation visit in the summer and around New Years. We have been doing this for several years. The staff; housekeeping , front desk, and maintenance always seem to go above and beyond for us. The rooms are very clean and we there are always new upgrades like elevators, tile, and a fitness room. The location on Shelter Island provides easy access to many activities on Shelter Island like the fishing pier, walking the park, and watching activity in San Diego Bay and the Marina.

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for posting such a generous review of the Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we exceeded your expectations with our well-appointed accommodations and excellent service delivery. Thank you also for mentioning all the highlights of our convenient location. We truly appreciate your continued patronage over the years and look forward to hosting you again very soon. Leidy Prado, Director of Guest Services

"The View is Fantastic!!!"

5
uclalawyer, Anaheim, California 06/01/2020

I love this place. There is a lot of competition in the area amongst hotels but this is the best. The dining experiences are about as close as can be and the Marina is literrally on the hotel premises. Love this place. Very family friendly.

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing us and for your fantastic rating. We are glad your stay was enjoyable and that we were able to meet your expectations at a great price. We are also happy to read our convenient as well as waterfront location worked out well for you and that our courteous team took good care of you. Thank you once more for your gracious review, and we look forward to your next stay at Best Western Plus Island Palms Hotel & Marina Blank. Leidy Prado, Director of Guest Services

"Very decent property I recommend it."

4
Jules3584, Ponoka, Alberta 02/01/2020

The location is perfect if you want a quieter location. They have bikes for free to tour the area. The tennis courts are very nice. The rooms are decent. I recommend getting a ground floor room facing the marina. Danny at the Front Desk is excellent at Customer Service.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Jules, thank you for choosing Best Western Plus Island Palms Hotel & Marina for your stay and for sharing your experience with fellow travelers. We are pleased that you loved our fantastic location, wonderful facilities and that our devoted associates took excellent care of you. Your recommendation is appreciated, and we look forward to welcoming you again. Leidy Prado, Director of Guest Services

"Relaxing waterfront getaway"

5
14monh, San Diego, California 02/01/2020

This place welcomes you with a warm tropical feel. Front desk staff efficient and friendly.Co in is easy. Parking is $15/by. Hotel is situated on the waterfront with beautiful marina and pathway behind. The lounge is an intimate setting with a great menu selection and amazing happy hour. Food quality and service are great too. The rooms were cozy and spacious with confortable pillows for once! Nice pool, jacuzzi, & gym also available.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina for your getaway. We are pleased that you loved our fantastic location, delicious food, comfortable room and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon. Leidy Prado, Director of Guest Services

"Will Definitely Return"

5
JMJ2090, St. George, Utah 31/12/2019

We stayed at the Island Palms for 5 nights over Christmas, and were not disappointed. The location on Shelter Island is awesome, and our room was comfortable and clean, with a great view of the marina. Front Desk staff were personable and helpful, as were those in the onsite restaurant and bar ( also great marina views). Food and drinks were excellent and reasonably priced. We are frequent visitors to San Diego, and the Island Palms is our new go to hotel!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina during Christmas and for the fabulous review. We are thrilled to know that you enjoyed your room with a beautiful marina view as well as our waterfront location close to Ocean Beach. We are also happy to see that you were impressed with the excellent service provided by our front desk and culinary staff and loved the food we offer. We appreciate you saying we will now be your hotel of choice any time you are in the area! We look forward to seeing you again soon. Leidy Prado, Director of Guest Services

"Angelica was so helpful!"

5
630JamesH630, San Jose, California, Usa 30/12/2019

This is our 5th time at the property .... So, obviously, we love this place. One of the reasons is the friendly, helpful service, as exemplified most recently by Angelica at the front desk. She did a great job in helping get settled and making sure our stay was off to a great start!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for staying with us again at the Best Western Plus Island Palms Hotel & Marina. We appreciate you letting us know our team went over and above during your stay! We will surely share your compliments with Angelica and all of our associates. It was a pleasure having you as our guest, and we look forward to seeing you again. Leidy Prado, Director of Guest Services

"Great location; older property well kept"

4
Michael S, Dallas, Texas 29/12/2019

Minor deferred maintenance. Large rooms, well kept. Great restaurant and lounge. Good pool. Great walking paths with view of entrance to San Diego Bay. Short walk to good day spa. Located on large marina.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Michael, we are happy you had a pleasant stay at the Best Western Plus Island Palms Hotel & Marina. We are also glad you liked our spacious accommodations and the on-site restaurant. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure to accommodate you, and we look forward to your next visit with us. Leidy Prado, Director of Guest Services

"Company Christmas Party"

5
User 23/12/2019

Knox Services had there company Christmas party at the resort and they did a great job of taken care of us. We had a suite and it had plenty of room for the two of us and our guest. We had a view of the boats on the bay and the Christmas lights on the Point Loma hillside .

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We appreciate you letting us know that you all had a fantastic time at the Best Western Plus Island Palms Hotel & Marina. It is a delight knowing you were impressed with your spacious accommodations and with the magnificent views from your room. Thank you for being our guests, and we look forward to hosting you and your group again for another enriching experience. Leidy Prado, Director of Guest Services

"Great location; Dirty Rooms"

2
User 23/12/2019

Stayed for a couple of nights. The view is spectacular but for the price I would have expected cleaner and more up-to-date rooms. For the amount we paid we were very disappointed...cleanliness leaves a lot to be desired. Stayed in a suite with a kitchenette. Kitchenette is very dated and the room is not very spacious. Paid $15 for parking! Was not impressed with that! Would not stay there again.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your evaluation. We are sorry you feel we did not merit the rate you paid. Moreover, we also apologize for not meeting your expectations with the cleanliness and comfort of our accommodations. Your comments have been discussed with the appropriate teams to take necessary measures and see where improvements can be made. However, we are glad to know you enjoyed our location and breathtaking views. We value your feedback and hope you will return so that we can have an opportunity to provide you with a better experience. Leidy Prado, Director of Guest Services

"LOVED THIS PLACE"

5
James D, Grosse Pointe Woods, United States 23/12/2019

Great location, wonderful onsite bar and restaurant. Staff couldn't be more accommodating. Breathtaking views of the marina and downtown San Diego. Bicycles furnished for all day use and close to lots of eateries and shopping Only 10 minutes to the airport.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
James, Wow, thank you for the terrific review of the Best Western Plus Island Palms Hotel & Marina! We are delighted you were impressed with our wonderful associates and that our ideal location with easy access to the airport, dining options, and other points of interest was perfect for your plans. It is also a pleasure to read you loved the mesmerizing views and that you had a fantastic dining experience at our on-site restaurant, Blue Wave Bar & Grill. We value your business and look forward to welcoming you and your partner again for another stellar stay. Leidy Prado, Director of Guest Services

"Nice hotel. Very poor customer service."

2
worldtraveler1097867, Ohio 20/12/2019

We stayed here Dec. 7-9. The hotel itself was wonderful. Service at the front desk and at breakfast was excellent. The room was fine, having a mini fridge and microwave was a plus. The marina view from our room was amazing!! Lovely views of the bay and downtown. Enjoyed the walking path along the marina. Now, the issue we had and why I am giving a low rating. One of the reasons we booked this hotel was because of the Parade of Lights Feast on Dec. 8th. After watching the parade we thought it would be convenient to go for this feast, not only to celebrate our last evening in San Diego but also for a special occasion, a birthday. We had a reservation for 6:30pm, which I confirmed a couple days prior. When we arrived, there was a sign to seat yourself. Not exactly what I would expect but OK. We picked up menus and went into the dining room to find a table only to discover there were no tables available. After waiting a few minutes, a waitress walked by. We asked her if there will be any tables available as we had a 6:30pm reservation. She said she will find out. A few minutes later, a gentleman came over to us and said that we would have to wait. We asked how long of a wait it would be. He said he did not know how long we would have to wait as people could be sitting there for hours. We informed him that we had a reservation for 6:30pm. He kept saying we would have to wait as there are no tables. He didn't seem to care that we had a reservation. He didn't even acknowledge it or apologize or try to find a way to rectify the situation. There was a room off the side of the main dining area that was closed off - he could have offered us a table there but nope, nothing. By then we wouldn't have been interested in staying anyways. The gentleman gave us attitude (seemed annoyed at us), he was rude and severely lacked any customer service skills. Never have we been turned away from a restaurant, especially with a confirmed reservation and treated so poorly to make would be paying customers feel as if you don't care whether we stay or leave. Not only was our evening ruined but also the birthday celebration that again - WE HAD A RESERVATION FOR since it was an important evening. If you do not honor reservations then why accept and confirm my reservation to only turn us away?!?! It was coming up to 7pm and I then had to start looking for restaurants in the area and someplace else to go eat. At check out the next day, I was told a manager would call me to discuss the issue we had. Well, several weeks later and no one has called. Apparently, you don't care about your customers very much. Extremely disappointing. This has really created a negative image and since there was no follow through will a call, that has confirmed for me that we will take our business elsewhere when we return to San Diego next year. Unacceptable!!!!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear worldtraveler1097867, We appreciate you letting us know our team went over and above during your stay at the Best Western Plus Island Palms Hotel & Marina. However, we regret the issues you experienced at our on-site restaurant. We want to apologize for the seating concerns you had during your visit. The Parade of Lights Feast is a top-rated event, and we are sorry our tables were full when you arrived as our guests who had earlier reservations were still enjoying their meals. We appreciate your feedback and also for your patience as we work to improve in this area. Also, we hope you will accept our apology for the unsatisfactory response from our staff to your request to have someone call you. We have shared your concerns with our management team and we have taken immediate steps to address those issues so that they do not happen again. As your review is anonymous, we would appreciate additional information so we may properly investigate and follow up. If you wish to discuss your experience in detail, please don't hesitate to contact our hotel directly. We would welcome another opportunity to provide you with the flawless visit you deserve, and we hope you will give us that chance. Thank you again for choosing us; we wish you all the best. Leidy Prado, Director of Guest Services

"Comfortable accommodations, Clean, Quiet, Good Location and Restaurant."

5
User 19/12/2019

Angelica and Joey were Superb in Friendliness and Accommodating to our needs. Quickly helped when heater in first room did not work to send maintenance to adjust, but needed to change rooms. Helped to move to close by room and then added Special Bonus for 75th Birthday.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina a part of your 75th Birthday Celebration. We are delighted to know you loved our comfortable accommodations and were impressed with the quality of service you received. Your compliments will surely be shared with our team, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"great hotel, but tyrannical policies"

5
User 18/12/2019

It is ridiculous that we can not reserve a specific kind of room. You are a hotel. Your business is hospitality yet you can not grant a simple request. All we ask for is a room above the first floor on the marina side. What seems to be such an easy request is met with absolute tyrannical refusal stating that it is hotel policy. Unbelievable. If we can not have a room that is above the first floor on the marina side, which is a very simple request, we do not want to stay there. The managers best advice is to GAMBLE the hundreds of dollars we spend for vacation by simply HOPING we can get granted our request upon arrival, which is obviously too late if we are denied. I am blown away by the lack of hospitality, which should be a hotels most main concern. Such a shame that we love your hotel, we stay there twice a year, but we will no longer be going because our very simple request can not be fulfilled. Your loss of over a thousand dollars a year.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Kojiro, Thank you for your return visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel this time. We truly apologize for not being able to give you the room of your choice. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Leidy Prado, Director of Guest Services

"Nice location nto spend your time in the San Diego area"

5
Bill R, Reedsburg, Wisconsin 17/12/2019

We spent 5 night at the Island Palms is December and found it to be very nice and very close to everything to do in the area. We had a nice suite over looking the bay. the staff at the hotel was very friendly, properity was clean and the views were great. The only drawback was you had to pay $15 per night to park.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Bill, Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our courteous service and also that you found our location to be perfect for your stay. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Good, Comfortable Business Stay"

5
Shutter_Bug, Texas 16/12/2019

I stayed here for a conference and, while it was a ways away from the conference center, the hotel was comfortable. Shelter Island was a nice place to stay and had some lovely places to walk. It was nice to be right on the water. The hotel restaurant was alright, albeit a touch expensive. The salads and soups were my highlights. Ubers and Lyfts were easy to catch.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We are pleased to know you had an exceptional stay at the Best Western Plus Island Palms Hotel & Marina while you were in town for business. With our waterfront location close to Ocean Beach, we love providing our guests with a great place to enjoy all that our city has to offer. Thank you for mentioning how much you enjoyed our on-site restaurant. We appreciate your generous comments, and we hope you allow us to serve you again. Leidy Prado, Director of Guest Services

"Amazing location, clean and nice Hotel"

3
User 14/12/2019

The Hotel was decent and its location right by the water amazing. I do have to admit I expected a bit more according to the excellent critics but fact is the Hotel needs a remodelling. Rooms are ok, bit small but contain all that is needed. The pool is nice, pool beds need to be replaced. The small patio restaurant next to the bar is cute with great view of the sailing harbour. Food is excellent. The staff very friendly, specially the front desk team. We arrived too early but were allowed to check in early, too. Enough parking space.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Manuela, Thank you for taking the time to review our hotel. We are glad you loved our waterfront location and that you particularly enjoyed our on-site restaurant and friendly service. We are also happy you were pleased with our parking facility and that overall you had a satisfactory experience. Further, your feedback about the overall condition of our property will be addressed with appropriate individuals for future upgrades. It was our pleasure hosting you, and we hope to see you again soon. Leidy Prado, Director of Guest Services

"Brilliant"

5
38jrt, New South Wales, Australia 10/12/2019

Stayed here for 5 nights on a family holiday & didn't want to leave, what a great location & great staff. We got there around 10:30am due to an early flight with check in a lot later in the afternoon but we were lucky to get Danny on the front desk. Not only did we get the early check in, Danny looked at our 2 kids & said he thought they were too old for the room we booked & we'd need the extra space in a bigger room so he gave us a free upgrade, saying there was a bigger room available straight away. The room was awesome with comfy beds & pillows & plenty of room. The next day Danny organised a rental car for us with the company picking us up from the hotel & taking us to their office. It rained a couple of days there & one of the younger workers (can't remember her name but had a great chat, she used to work at subway) gave me a ride on the cart to the main office so I wouldn't get wet. The next day she took the keys back for me after she seen me locking the hotel bike after I used it ( they encourage you to use the hotel bikes). All these little things mean a lot when your travelling (we are from AUS). There are little fridges & a microwave in your room with a couple of heated pools and spa's next to them overlooking the marina outside. There is also a gym & a few computers for you to use on next to the gym as well as a tennis court. For those who need it (we certainly did) there is a laundry with washing machines for 2.75 & dryers for 2.70. This was by far our favourite place on our month long trip in the USA, it's away from the hustle of the city but close enough if you need to go there with water either side of you. Great location, great staff & an easy 5 star rating, can't wait to return in a couple of years.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for making the Best Western Plus Island Palms Hotel & Marina a part of your travel plans. We are delighted to know you had a great stay and that our ideal location, comfortable accommodations, and outstanding service make us an excellent choice. We appreciate you recognizing the efforts of our staff and, your compliments will surely be shared with Danny. We look forward to welcoming you back soon. Leidy Prado, Director of Guest Services

"Harborside retreat!"

4
User 10/12/2019

Kristin F, the bellhop, was fantastic. We wanted to change rooms during our stay, so she came to our old room and moved our bags to the new room! She also shuttled us to our car. The property is older, as all the properties on Shelter Island are, but nicely updated. Pro tip: opt for the Marina view, not the Bay view.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Andrew, Thank you for being our guest at the Best Western Plus Island Palms Hotel & Marina. We are so happy to know you had a great stay and that you were impressed with the quality of service you received. Your compliments will surely be shared with Kristin. It was a pleasure hosting you, and we look forward to welcoming you back soon. Leidy Prado, Director of Guest Services

"San Diego Getaway"

5
User 10/12/2019

Leaving out of SD for a cruise to Hawaii. I use to live in SD so I was familiar with the area. Beautiful grounds and views and extremely convenient to the Airport and Cruise Terminal. Stayed in a double queen Jr. Suite, ground floor, marina views. Outstanding facility for this price range. Security was always moving around the property although this area is very nice.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the glowing review of the Best Western Plus Island Palms Hotel & Marina. It's an absolute delight to know you enjoyed the breathtaking view from our accommodations and that our proximity to the airport as well as the cruise terminal added to the convenience of your stay. We appreciate you mentioning that you found everything we offer to be a great value. We look forward to welcoming you back soon for another exceptional stay. Leidy Prado, Director of Guest Services

"Comfortable Nights"

5
gabenerio, Hesperia, California 10/12/2019

Room was very clean, hotel was overall quiet. Walls are a little thin but being next to the water makes the whole experience. Pair that with an on-site bar and restaurant and close by businesses to fulfill your other needs, perfect location for a vacation.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for reviewing the Best Western Plus Island Palms Hotel & Marina. We are glad you loved our clean accommodations and that you enjoyed our waterfront location along with our in-house restaurant. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"Surprisingly nice: Central and very comfortable"

5
Bequia1, Boston, Massachusetts 08/12/2019

I know that there are way fancier places to stay in San Diego, but we really enjoyed our one night at the Island Palms. The location is excellent; just minutes from downtown, with some nice views of the city across the bay. The hotel is low-rise and tropical, and has a sort of retro, beachy California vibe. Our room was huge and extremely comfortable, and there were two pools and a good restaurant. There was also some nice walking paths across the street, by the water. In short, this isn't the trendiest spot in town, but our stay was very pleasant; I'd certainly rather stay here than anyplace downtown (which is just a short drive away).

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for reviewing the Best Western Plus Island Palms Hotel & Marina. We are glad you loved our waterfront location and were pleased with our proximity to the downtown. We are also happy to know you were impressed with our comfortable accommodations and that you enjoyed your time at our pools and the in-house restaurant. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"A great stay"

5
Seaside201597, Phoenix, Arizona 30/11/2019

Minutes from everything, San Diego. A short walk to the pier. Bay or marina views. 2 pool & hot tub areas. Very nice restaurant on site. Nice rooms and friendly staff. Now I have to fill the 200 character review minimun.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It was our pleasure to accommodate you at the Best Western Plus Island Palms Hotel & Marina. We appreciate you sharing your review with other travelers, and we are delighted you were thoroughly satisfied with our service and accommodations! It was also pleasing to know you liked our location and the easy access to various places in the city. Thank you again for mentioning our on-site amenities and restaurant. Thank you for choosing our hotel, and we look forward to your next visit with us. Leidy Prado, Director of Guest Services

"Love staying at this hotel."

5
User 25/11/2019

Family friendly tropical hotel. Love the location. Pool and spa are enjoyed. Like to have room service. Close to shopping. On site restaurant is very good. Enjoy the view from our room as well as the room ammenities. We all enjoy watching the fisherman and sailboats across the road. We keep returning. A short drive from our home.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for returning to the Best Western Plus Island Palms Hotel & Marina. It's an absolute delight to know you loved our location and were impressed with our well-appointed rooms along with the view it offers. We are also pleased to know you enjoyed your time at our in-house restaurant. We appreciate your feedback and look forward to your next visit. Leidy Prado, Director of Guest Services

"NIce View....Average Room"

4
User 17/11/2019

Was expecting more for the price....but then again, this is San Diego. Have experienced much better service with wonderful complimentary breakfasts at other BW Plus Hotels. While the room was just a basic hotel room with a noisy window a/c unit, the views outdoor quite nice, certainly not your typical view out of a hotel window. Gave this an above average overall rating based on this alone. Also, was in a great location.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us at the Best Western Plus Island Palms Hotel & Marina. We are glad you were pleased with our ideal waterfront location and the beautiful views our property offers. However, we are sorry for not meeting some of your expectations and regret any inconvenience caused due to the noisy HVAC unit. We truly value your feedback as it helps us improve and enhance future guests' experience. Please come back and see us again soon. Leidy Prado, Director of Guest Services

"Fun in the Sun on Shelter Island Palms Hotel & Marina"

5
User 14/11/2019

Love the staff and atmosphere...how can you go wrong to be at the BW Shelter Island Palms Hotel and have either a Bay view on the street side or Marina view on the back side?!?!?! Love the salt water pool and lounge to grab cocktails as well as the glass windbreaker at the pool on the Marina side always keeps it warmer with no wind.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your gracious review. We appreciate you letting us that you were impressed by the excellent service provided by our staff. We are also glad you especially enjoyed the pool, as well as the refreshing cocktails. It was a pleasure having you at the Best Western Plus Island Palms Hotel & Marina, and we look forward to seeing you again. Leidy Prado, Director of Guest Services

"Quiet place for a busy vacation"

5
User 12/11/2019

Great location to view the harbor, the marina, quiet area to go to after long days of sight seeing. We have never eaten at a hotel 4 days in a row for dinner, well we did here thanks to good cooking and a wonderful wait staff member Justine, she made us feel like we were entering her home for dinner, was efficient, great with recommendations for dinner and very prompt service. The Chef was good too, and the bartender made an excellent Bloody Mary. The grounds were well maintained, and everyone always said hello. If you are heading to this area, this hotel is very warm, comfortable, and met our needs, a little away from downtown, but easy access to downtown, the beach and provides a great view after a long day of sightseeing.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your fabulous review of the Best Western Plus Island Palms Hotel & Marina. We are glad to read our ideal waterfront location with easy access to Ocean Beach and downtown was perfect for your plans. It is also delightful to know you were impressed with our refreshing property and that you had a fantastic dining experience at our on-site restaurant, Blue Wave Bar & Grill. Please be assured we will share your compliments with our culinary team, especially with Justine, to recognize them for taking such great care of you. Thank you once more for appreciating the breathtaking views our property offers. We value your business and look forward to hosting you and your partner again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Shelter Island"

5
shansonaz, Avon, Colorado 08/11/2019

Great property with a scenic view of the Shelter Island marina and San Diego bay. Blue Wave on site dining available-Food and service was great. Helpful front desk staff. Housekeeping efficient. Peaceful setting.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It is a pleasure to know you liked our helpful front desk staff as well as well-kept property and that you loved the food we serve at Blue Wave Bar & Grill. Thank you for reviewing the Best Western Plus Island Palms Hotel & Marina, and we hope to see you soon! Leidy Prado, Director of Guest Services

"Great Place to Stay in San Diego, CA"

5
_judyabarnhill, Jackson, Tennessee 06/11/2019

This is a wonderful resort with a great staff. The resort is convenient to everything to do in San Diego. There is a wonderful view of the bay or marina. A beautiful park is across the street on the bay offering a great place to relax, walk or just sit and watch the boats pass by. It has a nice restaurant and lounge. The accommodation was large, clean and nicely furnished. Look forward to visiting this resort again when in San Diego.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the fantastic review of the Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we met all of your expectations, and you had a relaxing and enjoyable stay. We enjoyed reading how pleased you were with our comfortable accommodations, our waterfront location, as well as the restaurant and lounge. We appreciate your business and look forward to welcoming you and your family again soon. Leidy Prado, Director of Guest Services

"Great views"

5
Tom G, Gilbert, Arizona 05/11/2019

Great views from the restaurant and by stepping out of your room. Bed was very comfortable. Breakfast very good. Charged $20 per night for parking and I didn't know that you could park for free across the street.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Tom, thank you for the wonderful review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know you enjoyed our breakfast offerings and the bed in your guest room. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. We regret your disappointment with the parking fees but are happy this did not affect your overall stay. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Very pleasant stay - affordable price"

5
ekoenig2, Novato, California 05/11/2019

My wife and I recently stayed here. We had a lower level room on the marina side. It was clean, quiet and very affordable for the location. The hotel has a $15 nightly on site parking fee. We parked directly across the street in a public lot for free without any problem whatsoever.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina. We are so glad that you found us to be a great value. We love being able to provide our guests with comfortable accommodations, excellent customer service, and many complimentary amenities all at a fair price. We appreciate your wonderful comments and look forward to welcoming you again. Leidy Prado, Director of Guest Services

"Annual Stay"

5
410fredericks, San Diego 04/11/2019

We stay here every year for concerts at Humphrys. It's great place with a great staff. Is a full service hotel with restaurant/bar, pool and spa. great views of the city and harbor close to Humpheys and numerous other restaurants and tourist sites.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for returning to the Best Western Plus Island Palms Hotel & Marina. We are thrilled to learn our location worked well for you and that you were impressed with our courteous associates. Your compliments will surely be shared with our team. We appreciate you mentioning our amenities and look forward to welcoming you back soon. Leidy Prado, Director of Guest Services

"Lovely hotel"

5
Linda M, Beith_Scotland 31/10/2019

Stayed here for second week of our holiday. Lovely room overlooking the Bay. Lots to see and great place to relax. Nice breakfast every day but bit disappointed in menu at night. Most dishes had garlic, peppers or spicy sauces, non of which I or my partner liked. Resorted to burgers most night which were cooked beautifully but would have liked even steak and fries. Not on menu, which in my opinion needs revamping especially for guests stay a week. Still a beautiful hotel.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Linda, We recognize your time is valuable and appreciate the feedback you have provided for Best Western Plus Island Palms Hotel & Marina. It is delightful to know you appreciated our beautiful property and excellent accommodations with breathtaking views, as well as our delicious breakfast. We appreciate your feedback regarding areas where we can improve and will share with our food and beverage team. It was a pleasure to have you as our guest, and we hope to see you both again soon. Leidy Prado, Director of Guest Services

"Anniversary trip"

5
Blanchyc, Brighton, United Kingdom 29/10/2019

I would stay here again no questions asked! Check in was super quick and easy, our room wasn't quite ready as we arrived early but reception stored our luggage and it gave us time to explore and have a drink in the bar. Unfortunately we never got a chance to sit around either of the pool areas but they both looked clean and tidy and very inviting. Rooms were a good size and the bed was massive. Good selection of TV channels. Fridge was useful to store snacks and water. Fantastic views out onto the marina. Hotel was calm and peaceful, perfect for a relaxing after a busy day exploring San Diego. Good running routes out along the marina and waterfront. Walking distance to some bars and restaurants in point Loma (approx 20 mins walk) so handy if you haven't hired a car. Free parking in the public lot opposite. Overall lovely hotel and I would highly recommend.

"Great location and facilities."

4
User 28/10/2019

We had a wonderful time. Close to several amusement parks and the gaslamp district. Enjoyed the convenience of the guest bikes, swimming, the park and the view of the bay is spectacular. The weather was great the entire time we were there.

"Great Location"

5
User 26/10/2019

This was our 2nd stay and it will not be our last. This Best Western is in a great location with views of the marina and bay. The staff is friendly and helpful and the hotel and grounds are spotless and well maintained.

"Super nice hotel!"

5
rolfmj, Birchwood, Wisconsin 26/10/2019

When we checked in, I was greeted by Jenny at the front desk and she was outstanding! She got us a very nice room overlooking the bay on third floor. She was very pleasant, professional and smiley. Thank you Jenny for making our stay in San Diego very memorable. Best Western is very lucky to have you as an employee and you do an excellent job! Thanks again!

"no free parking here ,$15 a day; ask for a room with a veiw of the water/not bushes that are not kept up"

3
User 23/10/2019

was not impressed,for the price I expected better.If you call the office,don't expect them to follow thru if you need something.I would not stay here again/I feel we had the worst section for a veiw.Coffee maker is a hot water dispenser and instant coffee.The coffee brand was terrible;we bought Folgers.Our room wasn't even cleaned before 4p.m. I was not happy.Called office because no hot beverage cups-I like tea before bed.Office told me they would send cups right away....I picked them up at 4 a.m.

"Peaceful Easy Feeling"

5
KonaGirl68, Victoria, Canada 23/10/2019

This hotel is in a great location offering a tropical, peaceful feeling with lovely walkways along the waterfront and Marina and beautiful views of San Diego across the water. It is literally minutes from the airport, an easy cab ride away. There is no airport schuttle from the hotel. Rooms are spacious and comfortable and they have two lovely pools with spas. I look forward to staying here again.

"Great view!"

5
User 21/10/2019

You will absolutely love this place. I would recommend this place if you like privacy. Great view whether your in the front or back of the property. Great staff, rooms clean, property clean. Beautiful marina.

"Jer"

5
User 21/10/2019

Awesome location and easy access to airport and my family, except for the traffic on I-5 Great lounge, clean very and very accommodating were the best parts and broken toilet seat, and better coffee was the only downers

"Great for Our Wedding Group"

5
RWD517, Lusby, Maryland 20/10/2019

We had multilple families stay here, in different types of rooms, coming in town from various East coast states for my daughter's wedding held at a different location in Pt. Loma. Some stayed a few days to a week, we stayed 2 weeks. Our collective experiences with hotel staff, room and ammenities were excellent. The location was picturesque and perfect for all of us. Shelter Island is great for walking and has a public beach. It is within walking distances to several quality restaurants, 5 min from essential stores, 10 min from airport, and 15-20 min from downtown San Diego or Cabrillo national park. We love Shelter Island, and highly recommend the Best Western Island Palms hotel.

"I can't wait to return"

5
User 18/10/2019

Wonderful place palm trees ocean views very clean and quiet very good restaurants in the area and the staff is amazing close to airports and wonderful restaurants. Plenty of places to walk and relax..

"Good getaway location"

5
User 18/10/2019

Georgeous view of the harbor and sail boats. Beautiful walking areas. Two pools and hot tubs. Liked that there was a restaurant and bar on the property and a terrace for eating outside. Bed was comfortable, loved having a balcony.

"A little slice of Paridice"

5
596karla, Villa Park 18/10/2019

This place is fantastic. We arrived from the OC and was amazed right on the harbor. WOW! Checked in super quick, was given a couple drink coupons for the lounge. We dropped out bags and headed to lunch. The service, food, atmosphere was amazing. An outdoor deck overlooking the pool and the marina. The Harbor on one side and the marina on the other this place in a nautical wonderland. Beds were super comfortable, room was spacious clean and great! Our daughter just started College in San Diego so we will be back many many times!

"Not the Best Western I know"

1
jensholg, Ferndale, Washington 16/10/2019

Over-priced and over-rated. Rather grubby exterior, got a lousy, noisy room next to a loading dock and garbage containers, very low toilet seat in the bathroom making it very difficult for elderly guests to get up without help, no complimentary breakfast, mediocre restaurant with a menu that did not justfy the prices and $15 a night parking which to my mind is too much.

"Great Location, Poorly maintained hotel especially for the price"

3
User 14/10/2019

For the price of this hotel I would expect the rooms to be a lot nicer, the Bathtubs to not have multiple colors of filling where they obviously had to patch the tubs. It looks like they have recently updated the rooms but didn't do anything to the tubs so the nice tile doesn't look good with the clearly old bathtubs. The robe hooks and towel rods were barely hanging on the walls. The Elevator was so slow we always took the stairs unless we had bags.

"Beautiful location and great property."

5
Joni B, Broomfield, Colorado 11/10/2019

My family found the rooms to be clean and spacious, the staff efficient and friendly, and the location quite lovely, with views of the bay and Marina. Our room had a nice patio that opened onto a quiet walkway along the marina that was beautiful. We were especially impressed with the quality of the on site restaurant. The menu had a nice variety of selections and the meals were surprisingly good. The staff were so helpful and personable. After dinner we took a walk along the bay and the view was great. We will definitely be returning to this property!

"birthday celebration"

4
Culture294451, Vancouver, Canada 10/10/2019

nice and quiet and calm view of the marina from room. dinner was not so great. nice to do package to include discount for dinner, coupons for breakfast and a couple drinks upon arrival. parking was easy and half price with this package.

"Shelter Island"

4
maxi162019, Ormond Beach, Florida 10/10/2019

Nice location with water view all around. Plenty of free parking. Easy access to airport, central San Diego and main highways. The resort is located on a strip of island that was perfect for taking a morning or evening romantic walk with views.

"Lovely!!"

5
tablerockchalk, Tulsa, Oklahoma 09/10/2019

My husband tells me I don't impress easily, and he's right. The Island Palms Hotel impressed me right away. The grounds are very tropical, well manicured and a lovely walkway runs next to the shoreline. There are 2 pools. Every employee I encountered was helpful and friendly. The restaurant was really good. We stayed in a Jr. Suite and it was very roomy with 2 bathrooms styled with beautiful blue tile. The bed was quite comfortable. Our room had a great view of the marina, but the balcony was on the side (it was a corner room) and our view was limited while outside. The marina is on one side and a beautiful view of downtown is on the other as well as a pier. The location proved to be very convenient, too

"Quiet property on Shelter Island"

4
lvnvbg, Las Vegas, Nevada 09/10/2019

Very quiet property, not much going on. If you want a great night of sleep, perfect place! The rooms are clean, nothing fancy but updated. The restaurant and lounge area were a bit of a disappointment. Limited menu and overpriced. The pool area was satisfactory.

"nice place to stay."

4
Pioneer13305046895, Graceville, Florida 27/09/2019

We had an adorable vaulted ceiling bungalow with a covered patio with a table and chairs overlooking the Harbor. It was very nice. the restaurant food was excellent but the service was slow and we had a concert to attend and we were late and missed the first 2 songs!!

"DID NOT WANT TO LEAVE!!!"

5
teeth16, Austin, Texas 26/09/2019

We came from Texas to visit family, and weren't sure where to stay. So glad we picked this resort. It is quiet, calm, beautiful, and the employees are wonderful. The California weather was great (we came from triple digits). Our room had a little patio that overlooked the marina. We would sit and have a cocktail and watch the sunset almost everyday. The food at the resort restaurant was very good if you don't want to drive. We can't wait to come back next year. Thank you so much Best Western Island Palms!

"stayed for a concert"

5
174loriem, Glendora, California 24/09/2019

We really liked the room, bed was comfy and view of marina is amazing. only thing is we forgot USB plugs and the rooms don't have USB outlets. But we will be going again for sure!! :) This is right next to Humphrey's Concerts By the Bay so we could walk. Very convenient.

"Week Long Get Away"

4
User 22/09/2019

Stayed here for one week. Our room faced the Mariana which was really nice, we requested a room with a balcony upon check in. The first couple of nights the people next to us had parties or something it was super loud, I think there may have been a conference or something. That was annoying. The staff was nice. The room was for the most part clean, I don't think they vaccuum daily as there was something on the floor that was there for several days. Overall, we would stay here again. There was free parking across the street but we decided to pay the daily fee instead. Two suggestions, put full length mirrors and hooks for towels/robes etc in the rooms.

"Simply a budget hotel; nothing more!"

2
Desiree2916, Broomfield, Colorado 22/09/2019

If you are looking for a rundown place that is trying to pass itself off as a fancy hotel, you've come to the right place. This is not a great hotel. They have a drive-up lobby but there is no valet. They just let you drive up and stand there and figure it out yourself. The front desk staff is not very friendly. The rooms are dingy with a weird layout. There's a big counter in the bathroom but only one sink. The shower looks like a cavern. Very dark and filthy. we booked a king size room with a Marina view. The front door was on the marina side but there is no balcony or even chairs to sit. It seems there were other rooms with the same set up that did have some sort of a balcony in front of the front door. Maybe those rooms are even more expensive. The pool is a nice size but it was filthy and the pool furniture is very rundown and cheap. Self parking (remember, no valet) is a whopping $50 a night! We will never stay here again.

SjmorenoIP, Front Office Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for taking the time in sharing your valuable feedback. On behalf of our entire team here at the Island Palms I sincerely apologize for the less than ideal experience. I am truly sorry for your poor experience and for the cleanliness issues you faced. I understand how lack of pool apperance can leave a bad impression and how all this can affect the overall quality of your stay. It is our duty to ensure that your room is thoroughly cleaned and our pool is well equipped. I have spoken to our housekeeping supervisor regarding the importance of thoroughly cleaning and inspecting all areas of the property as well as properly communicating and addressing all maintenance related issues. I apologize if the layout did not provide enough space for your party however; we do offer a wide selection of room types including junior suites and suites that may better suit your travel needs. The hotel features three distinct sections with rooms offering varying layouts and views however; we do try and maintain a consistency in terms of the amenities we offer in each of our rooms. Some of our traditional rooms have a longer skinner layout that does not feature a sitting area and is better suited for our corporate travelers. Our property features 27 different room types of varying sizes and layouts and our reservations staff is happy to help find the ideal one best suited for your travel needs. We take great pride in providing our guests with clean and comfortable rooms that are in great working order. This is something we take seriously - we try hard to help keep our rooms and public areas updated and comfortable for our guests. We are continually performing updates throughout the hotel to help keep our rooms and public areas in great condition and up-to-date. We are planning additional projects and improvements underway currently with more to come in the near future to help ensure our property is kept in excellent condition. Once again, I truly apologize and I hope you'll give us another chance if your travels bring you back here in the future. Respectfully, Stephanie Moreno Front Desk Supervisor

"Great San Diego stay"

5
CaMama, Pleasant Hill, Ca. 19/09/2019

This tropical-themed hotel just fit the bill for our small family reunion. On Shelter Island , and right across from the harbor/bay where we had a big BBQ, has a good restaurant, and our room in the Casa Marina building (only building with an elevator) had a small balcony (2nd floor) and a great view of the marina and boats and we enjoyed watching all the boat-owners go to and from their boats that they lived on. There was no reason to go into San Diego proper for us, though I think it's maybe a 20-25 minute drive there. Great, comfortable accomodations, good mattress, 2 great pools and very friendly front desk personnel, made this a great stay, and yes, hubby and I will return!!!

"Excellent location, views, comfort!"

5
K B, Laguna Niguel, California 19/09/2019

This BW is really lovely. The room was quiet, comfortable and with a beautiful view of the marina. The restaurant is great, nice pool area, staff is friendly and welcoming, room pricing is competitive, reasonable overnight parking fee, excellent location!

"Great place to stay while visiting the beautiful city of San Diego."

5
User 15/09/2019

Our hotel was direct across the harbor and military base. At night, you could see the city in the background all lite up. Many watercraft were seen leaving out into the main channel right from our balcony. Walking during the morning and evenings were very pleasant with the breeze of the ocean felt right in your face. Centrally located by restaurants, shopping, beaches, and the airport. We have stayed there many times because of it's location to everything and comfort.

"BEAUTIFUL PROPERTY"

5
User 14/09/2019

This is a beautiful place, outside and in. It's right on Shelter Island, sandwiched between the harbor and the marina. The Blue Wave Grill is inside the hotel, serving breakfast thru dinner and with a full bar! The food is great! And many other restaurants surround Shelter Island. The rooms are nicely decorated and comfortable, good water pressure in the shower. Great views of the San Diego skyline. Close to Liberty Station, Sea Port Village, the Gas Lamp, the Zoo, and Sea World

"Our go to place in San Diego"

4
1EdL, San Ramon, California 11/09/2019

This has been our go to hotel for years (on recommendation from a friend). Large hotel on Shelter Island away from hotel row. Most rooms either face marina or bay and are quiet except for the occasional early morning fisherman heading out. Staff is very friendly and some even recognize us from previous stays. They are alway try to accomidate us when we have special requests. The discounted SDSU rate over the years has been great. Stayed in a variety of rooms including small, medium and a few times small suites when others were being remodeled. The Blue Wave Inn Restaurant we've gone to for breakfast and dinner always has a good selection on menu and service. (again the staff recognize us). Nice trail around the front and back of hotel to walk around shelter island. We recommend this hotel to anyone asking where to stay in San Diego fairly close to the airport.

"have stayed there for years but just getting too old (the prperty and me)"

3
User 11/09/2019

the marina side is noisy with boats, the soundproofing is lousy so you can hear everything, the gardeners started up with machines very very early and were very very noisy. plus no way to leave a light on in the bathroom to see where you were going at night and no fan in the bathroom.

"AATP"

2
davidireichman, New York City, New York 07/09/2019

average at most; staff is rigid and did not want to allow me an extra 15 minutes on extending checkout to 1:15pm. Finally, a young lady spoke up and apparently had the authority to override the big built youg rigid man I was speaking with.

"New Venue for an annual event"

3
O1994GOjohnk, Long Beach, California 07/09/2019

I have been attending an event for the past 10 years or so. It is three days of continuing education. In the past, this event has been held in either Annapolis, MD or Las Vegas, NV. Since my parents lived in the DC area, I would switch off between Annapolis and Las Vegas. I am not a “Vegas” type of guy, but it is close(r) to my home. So when I saw that the event had moved to San Diego, I was excited. I love San Diego and the chance to spend 4 days there was a treat. So first the positives. The hotel is on Shelter Island. I was not familiar with that location, but it is great. It is isolated from the downtown area, so if you are going to want to have access to the Downtown area, get the Uber or Lyft app. But Shelter Island had a great mix of hotels and hotel restaurants. It is walkable (for me) but it is not walkable like the Gas Light DIstrict. The hotel appears to be newly remodeled. Everything looks new-ish, and no obvious signs of wear and tear. The decor is a mix of tiki themed rattan and traditional hotel furniture. I had a king sized room facing the marina. Very nice view. It was on the first floor. My room was clean and the maid service was very good. They have a good restaurant on site, the Blue Wave. My only meals there were breakfast (OK) and lunch (great clam chowder). The only weird thing for me was the bath tub. I love a nice bathroom and for some reason, when they remodeled the hotel, I don't think they replaced the tubs. They put some sort of coating on the bottom of the tub. The good news is that you wont slip. The not so great news is that you feel like you are walking on some sort of balance surface. I don't know how to describe it. But is is like there are air pockets under the coating and when you are standing in the shower, it feels like you are standing on air. Very strange. But all in all, would I stay here again? Of course. Nice surroundings and quiet area, with good restaurants within a mile or so.

"Graduation for Point Loma"

4
User 04/09/2019

The Island Palms has oversized rooms with kitchenettes & refrigerators full-sized & under the counter sized depending on the room microwave oven and coffee maker! There is a nice restaurant attached to the venue that overlooks the marina... beautiful

"Great girls trip"

5
redhot777, Simi Valley 04/09/2019

Wonderful location with great views. The pool and jacuzzi were very nice to relax. Nice walks in the marina and close to many things. There is also a nice gym to work out. They also have bicycles to use for free. The room had a microwave and refrigerator which was convenient and helpful.

"Stay somewhere else."

2
John H, Sarasota, Florida 04/09/2019

Very dated hotel. Overpriced for a dirty old "motel". Rooms were smelly (moldy and mildewed). Bugs infested as well. Maid service showed up so late the first day when we were readying to go to the wedding we came for. Then the check out day they kept bothering us early to get into the room to clean. Hah! Kept us waiting to check into the room but shuffle us out before the noon check out time.

"Island Harbor Location Location"

4
User 03/09/2019

Shelter Island in beautiful San Diego. Our room was facing the harbor and had a little porch area where we could sit and watch the sunset over the harbor. The room had a king size bed, and usual size frig., large T. V. and a shower rather then a tub which I really preferred. One thing missing was a table with 2 chairs but the room was too small to fit it in. There were 2 comfortable chairs. The room worked fine for us. They also had a restaurant, and pool. We enjoyed eating on the patio overlooking the pool and harbor.

"Nice location"

4
User 03/09/2019

The location is great right on the water and marina. The pool is wonderful and has a view of the marina. The rooms are a little dated but in great shape. The first room we were given the AC was not working. We did not find this out till we unpacked. The front desk was great about getting us a better room. The only bad thing was we asked for a bell man to move our luggage and were told one was not available. Overall a great property for the price.

"Kristin F."

5
User 30/08/2019

Upon arriving, this lovely bellhop was so kind, so helpful, got our bags to our room and asked us if we needed anything else. What a sweetheart and an excellent representation of customer service. Thank you, Kristin!!!

"Awesome grounds, Awesome staff."

5
Ron V, San Diego, California 28/08/2019

I've stayed here many times and have had some great experiences here. Always fun! They have a nice little bar and a very nice pool. What I love so much about this hotel is it's location, it is so relaxing being right on the marina and there are plenty of nice things to do on the island. There is a great little bar on the pier across the street that has some really awesome beers and food, Fathom Bistro.

"Great Location/Great Hotel"

5
happyhikersNewJersey, New Jersey 28/08/2019

Stayed in the Casa Marina building overlooking the marina. Very quiet location with a tropical feel. Room was spotless and bed comfortable. Stayed 5 days and would come back again. Only one road going thru Shelter Island and there is a fishing pier and nice walking area along the water. Quiet compared to many areas in San Diego yet close to all the attractions.

"Staff is excellent, Very helpfull!!! Hotel is Excellent!!"

5
User 27/08/2019

This Hotel has everything you need!! Clean, Helpful, and courteous staff!! Stephanie Moreno is very understanding of our needs and has helped accommodate in the different needs we had !! Excellent !! WE ARE COMING BACK SOON!!! Thank you all!

"Clean and comfortable"

5
kekopizza, Dongo, Italy 27/08/2019

The hotel is new and all the room are very nice! There is a lot of space inside and also the bathroom and shower is very very big! I'm very happy also about breakfast, good quality and the instant waffle machine is top! Try this hotel!!!

"Best deal in San Diego"

5
Kurt K, Huntington Beach, California 23/08/2019

We love coming down to stay at Island Palms. It is across the bay from San Diego on Shelter Island and provides a good base for all the things that are possible in San Diego. It is far enough away to avoid the craziness but close enough to get anywhere you need to go. There are 2 pools but no beach nearby. It is a quiet location as long as the jets across the water at Coronado are not operating.

"Lacked a lot of simple details "

1
User 21/08/2019

This place when I visited it back in 2014 was super nice, now prices have gone up and the hotel has gone downhill. From the “homeless water views” to a stuffy room. Fan and lamp shades dusty. Faucet sink that was not properly adhered to counter. It moved all over. Also caught the homeless folks going through the trash for the recycles. Broken ice machines and vending machines only take the money but don't dish out what your after. Was a 2nd time visiting and I'm sorry to say is my last at that hotel. The price just is not worth it.

"Beautiful location with a very large room"

5
JoshK_11, Ann Arbor, Michigan 21/08/2019

The room was very large, comfortable, and clean. The pool areas were both nice. The restaurant had good food and drinks, although it was a bit pricey. Shelter island is a really cool place to stay. Make sure to walk across the street to the pier and go to Fathom Bait and Bistro.

"WORST EXPERIENCE!"

1
bbarron2019, Edmonton, Canada 18/08/2019

Do not waste your money on this dated, noisey, unsafe hotel. Worst hotel experience for our annual vacation. Will NEVER stay at a "Best Western Plus" again. From checkin persons rudness to extreme noise from other guests not addressed, rarely towels at pool, unsafe lighting at night, (could not use pool or spa) ,towels from the 1990s, horrible smell in room ( had to buy room deodarizers just to tolerate).. etc.

Lprad0, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Good Afternoon, Thank you for your feedback regarding your stay with us here at the Best Western Plus Island Palms Hotel & Marina. While we always strive to give the best quality and service it appears that we failed to do that during your most recent visit with us. We will do all the necessary changes to make sure towels are always available at the pool. We have talked to our maintenance team to look at adding better lighting at the pool. I'm sincerely sorry for the customer service you mention regarding one of our staff. Our goal is to provide the highest level of service and quality to our guests and I'm very sorry we fail to do that for you. I hope we have another opportunity in the future to fully deliver on this promise to you. Thank you again for your time and response. I hope you have a wonderful rest of your week. Leidy Prado, Director of Guest Services

"Pretty good price not so bad"

4
Janice47931, Hudson, New York 17/08/2019

Ok hotel for the money , the staff was good. Not a place To stay for several days. I was just passing through so it was good for one night. The beds were ok and the bathroom was fine. Just a typical less expensive hotel.

"Just Satisfactory"

3
User 16/08/2019

This property lacks the amenities of the timeshares I've been accustomed to. This was definitely not a five-star timeshare. The kitchen lacked upgraded major appliances and kitchen utensils worthy of preparing good meals.

"Beautiful room with an outstanding view of the marina"

5
morinmarti, Orange County, California 15/08/2019

First time at a Best Western Plus Hotel and it exceeded my expectations!! The only thing that I can say negative is there needs to be someone to clean the pool area of all the leftover towels and glassware/dishes. Also, they kept running out of towels because the towels were so small everyone had to use more then one towel for the lounge chair. Other then that, I will be letting others I know to visit this kind of hotel and I would come again for sure!!

"Bre at the front desk and Kristin, the bellperson, made our trip fantastic with their personal service."

5
User 13/08/2019

My husband and I were bumped from our reservation suite through a computer glitch. Bre at the front desk and Kristin, the bellperson, made things right. We had to move rooms during our stay, but they went above and beyond to rectify the situation. They bent over backwards to make it up to us. We really appreciate it and will be back!!!

"First Timers D-Gorbea"

5
darrio986825, Alhambra, California 12/08/2019

My husband and two children (teens) enjoyed the their stay and of course myself as well. It was relaxing and pleasant away from the city. The view to our room was beautiful. You can drive to Downtown San Diego or Old Town San Diego, it's only a 10 minute drive. Will definitely come back and stay longer than 2 nights.

"Great area for families"

4
hklemonski, Bristol, Connecticut 11/08/2019

Hotel needs to be updated inside beds aren't the greatest. Location is perfect! You can stay at the hotel all day or you can venture out. Good class of guests both times I've stayed st this property. Beautiful views all around. Close to beaches, sunset cliffs, SDSU and restaurants if you choose to eat outside the hotel.

"Disappointing Visit"

3
788jamier, Maesteg, United Kingdom 09/08/2019

After reading the glowing reviews I was left disappointed. Initial thoughts were positive in regards to parking, check in and the location on a lovely Harbour. We had a bottom floor room, which was dated, smelly and un-pleasant. It was reasonably clean apart from a bug in the bed which I suppose can't be helped. The room was dowdy and we felt under whelmed to say the least. Safes weren't working either, which was a pain. We visited the pool, beds were in short supply, all the towels were gone and loads of used ones were thrown everywhere. No one could be bothered to collect them despite multiple staff being present. We also visited the bar, but we stood ages waiting while the staff chatted away. It just wasn't meant to be and we are totally gutted as out of the 5 hotels we stayed at on our US Tour, this was the most expensive and worst experience. A pity, as San Diego was such a lovely place.

"Free upgrade was much appreciated!"

5
Muldr4Scly, Thame, United Kingdom 07/08/2019

We stayed here for two nights. Parking - We were able to park outside our hotel room block. Parking was not free. Pool - There were two pools. The one nearest the Casa Del Mar building was smaller but in a pretty location near the boats. The bigger pool was near to the restaurant and reception. We didn't have time to use the pools. Reception - Checked in and checked out quickly with no wait time. We phoned reception when there was a problem with the toilet and they sent someone over straight away who fixed it. Reception kindly posted our postcards for us. Room - We were given a free upgrade to a lovely suite in the Casa Del Mar building. It was huge and on the ground floor. We had everything we could possibly need including a kitchen area, dining room and lounge. There was a big television with cable channels. The room was quiet at night. Breakfast - Breakfast was not included. We paid to eat in the restaurant in the hotel called "The Blue Wave Bar & Grill". It was good and we ended up going back there for dinner which was really tasty. The weather was nice so we could dine outside.

"Great hotel on Shelter Island!"

5
Huntsgohiking, Indianapolis, Indiana, United States 06/08/2019

Really pretty setting, nice pool area, helpful staff, borrowing the bikes is a great benefit to staying here and we had a wonderful dinner at the Blue Wave restaurant. This is our 2nd stay and I hope to be able to come back again!

"Over charged"

1
ShishTucson, Tucson 06/08/2019

I was charged for a mini suite king and was given a view king. I requested 3 months ago a scenic view suite - King bed. I was informed that there were no rooms left after I told them they gave me the wrong room. The manager told me I would be given 20 percent discount. I realized I was still overcharged with no discount when I checked the prices and pictures of the room. How could I possibly recommend this hotel.

Lprad0, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Good Afternoon, Thanks so much for taking the time to share your feedback regarding your recent visit. We apologize for the confusion on your rate and the room description. When groups are involved rates are different than what you see on line. I do see the discount was applied to your bill and there were no overcharges. If you have any questions or would like a copy of your receipt, I will be more than happy to email it to you. Thank you again for your review. We hope you enjoyed your stay with us. Sincerely, Leidy Prado, Director of Guest Services

"Unexpected pleasure"

5
IR221, IR221 06/08/2019

We were so happy with this hotel. It is in a beautiful location with water on all sides. The staff is wonderful. We had a waitress called Jacqueline who was excellent. The front desk staff were very good including Danny. The location felt quiet, safe and scenic. For us this was perfect because of 2 tennis courts-a rarity in San Diego.

"Shelter Island getaway!"

5
kport17, Hesperia, California 01/08/2019

Great place! Beautiful grounds overlooking the harbor in Point Loma. Hats off to Danny & Bree who work the front desk for helping us locate a wayward blanket after our departure. Enjoyed the Blue Wave Bar & Grill for a little adult time while the kids enjoyed the awesome pool!

"Descent Except For Marina Tenant Screaming"

1
User 27/07/2019

There was an old man from the marina screaming at a woman that she was sick and demented. How they allow that behavior is ridiculous and he should be asked to leave the marina if that's how he thinks he should talk to anyone.

Lprad0, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Good Afternoon, Thank you for taking the time to share your feedback on your recent stay with us. I'm really sorry to see your visit was disappointing in several ways. I have verified with our staff, managers and security guards and we did not receive any calls or reports regarding the situation you mention. We are happy to look into the matter, you may contact me directly at 619-222-0561. Our goal is to provide the highest level of service and quality to our guests. Thank you again for your time and response. I hope you have a wonderful rest of your week. Leidy Prado, Director of Guest Services

"Great hotel"

5
Rodger H, Temecula, California 25/07/2019

Did a staycation there recently and we really enjoyed our stay. Its obviously an older hotel but the upgrades are nice, the location is great, our room wad clean and well appointed and the staff is top notch.

"A two-day vacation in San Diego with my sister and my buddy"

5
User 25/07/2019

A great place to stay restaurant very clean good menu very low prices I'll workers very sweet being that it's on the island we really enjoyed the view the swimming pool is great the song that was great we were very happy to have stayed in this place and we will go back to this place again if we and when we stay in San Diego God bless you all enjoy your visit as well as we did thank you Best Western at Shelter Island in San Diego California

"BEWARE!!! UNFAIR CANCELLATION POLICY"

1
User 23/07/2019

Best Western needs to be pro customer not anti customer!!!!! How do you know you are going to be sick 3 days in advance of the cancellation policy. I called 2 1/2 days and my bank said the charge could be dropped because it was pending but the hotel would not do it!! My room could have been sold because this is peak season but Best Western prefers to go against the customer and keep their full room charge. Companies strive for good customer relations and this policy is so outdated and unfair! Wake up managers that do not work with customers but turn their back on them because of an unfair policy! THIS POLICY MUST CHANGE!!!

"Trip to San Diego for Comic-Con 2019"

5
mrbill542, Santa Fe Springs, California 22/07/2019

My daughters and I have stayed at the Best Western Plus Island Palm for a few years now when attending Comic-Con. The overall staff from the front desk to the service staff is always professional, friend and extremely helpful.

"Quick 2 night stay"

5
jwhitl343538, Lenoir, North Carolina 21/07/2019

The property was nice and the view was amazing. The employees were so nice and helpful. We ended up there during Comiccon and it was a bit pricey but the room was amazing. Across the street is a pier with a small restaurant, totally recommend the food there.

"San Diego Vacation"

4
User 16/07/2019

We really enjoyed our stay at this hotel. We have stayed at many hotels/resorts in SD and this was one of the top ones. Beautiful scenery and close to everything. We would definitely stay here again in the future.

"Ready to Go Back!"

5
User 15/07/2019

We had the best room possible for our first trip to San Diego! I hope to go back next year and will absolutely stay in the same place. The service personnel working in the restaurant are absolutely above and beyond; the waitress at breakfast was able to share important and interesting info which helped us decide what to do with our day.

"Wake up to sailboats and seagulls."

5
User 15/07/2019

We really enjoyed our stay here. The service was great, and the property is in a really beautiful location. It is really IN the marina. Our morning view was a forest of sailboat masts. We also had a great and surprisingly affordable meal at Brigantine, just down the road. Take a morning walk or jog on the marina side or the bay side.

"Older hotel but very nice"

4
JC_2kids, Saint Charles, Missouri 13/07/2019

Older hotel but very nice. Excellent service from hotel staff. Breakfast was great. Nice location at the marina and across street from bay. 15 minute drive to downtown. We enjoyed the location by walking along the bay each night.

"Our favorite place to stay in San Diego"

4
antoniorA3336HW, Clovis, California 12/07/2019

I have been staying at this hotel for over a decade and I still love it. The location is beautiful and the staff and atmosphere make it feel like a true vacation get away. I haven't found anywhere better in San Diego!

"Great location "

4
User 10/07/2019

The rooms here were clean. It is 2 older hotels combined into one so there are two different buildings. We stayed in the Del Mar building which we were told were nicer. From the looks of the other building I would say that is probably accurate. The bathroom was updated except the tub liner seemed a little squishy on the bottom. However, over all we were very pleased. I highly recommend asking for a second floor room whether you want to pay for the water view or not. The 1st floor rooms on the bay side have a little private patio but you are looking at parking lot, the street, and then another parking lot before you can see the water. However!!!!! the location of this hotel is fantastic. It is on a small peninsula that is quiet and only a 10 minute drive to downtown. The employees couldn't have been nicer or more helpful. I would stay there again.

"Great location, great views, very convenient!!!!"

4
RobinJ, Monclova OH 10/07/2019

This was my 2nd. time staying on Shelter Island, which I love because its very convenient to everything, a few miles from the airport, and Downtown, yet away from traffic. The Best Western was exactly as I expected after reading very good reviews of it! Our room was in the Casa Marina Bldg. and faced the Marina, with a balcony. It was very large with very nice amenities. Great views!! Also great to walk across the street to watch the fireworks!!! The only thing negative is the restaurant overcharged us for Happy Hour specials because we were seated in the wrong area, and the hotel shouldn't charge $15 for parking, when you can park across the street for free, which we did. Otherwise, everything was wonderful for our 6 night stay!

"Nice One!"

4
crystalc161616, Regina, Canada 09/07/2019

Stayed here for one night, wish I asked for an upper room or balcony suite to see the marina better, but it was pretty nice anyways. Room kind of had a funky smell in it, but not horrible and went away with the window was open. Very quiet, but we stayed on a Sunday. Room size was average, but huge counter to set all your personal belongings on and the bathroom was very large. Overall a nice hotel. Would stay again.

"Time along the bay in San Diego"

5
User 08/07/2019

A great get a way for everyone. Relaxing, nice exercise room, 2 pools for plenty of swimming, tennis court, great restaurant on site, great restaurant in the area, great sites and experiences close by.

"Vacation Destination"

5
User 03/07/2019

This hotel has it all. Pool, jacuzzi, bar, restaurant, laundry, gym, bicycle rental, tennis court, business center. Near restaurants, shops, and across the street from the harbor. Rooms were clean, have coffee makers, hair dryers, free WiFi, and anything you may have forgotten can be purchased from a little on site store. This is our vacation destination in San Diego.

"Great Stay"

5
Carey R, Albuquerque, New Mexico 03/07/2019

Hotel was a great value. Our room had a balcony overlooking the bay complete with a little table and chairs. Beautiful area, room was clean and good sized. Bed was very comfortable. I would definitely stay here again!

"Stars and Stripes"

5
Fearless11488876366, Pahrump, Nevada 30/06/2019

I stayed with the Best Western as part of a group sailing on the Stars and Stripes. The staff was friendly and helpful. The room was clean and spacious with a door to the outside where I could sit and enjoy the fresh air. The location was great - on one side I could walk along the marina and enjoy the boats and on the other side of the street could walk and enjoy the harbor. Great place - would stay there again on my next trip to San Diego.

"Fabulous Staff"

5
User 28/06/2019

While in San Diego for a soccer tournament, we stayed at this hotel and one of our players got the flu. She made it to the bathroom but that's about it and we had to ask for cleaning supplies. Instead we got Daria Battick! She was amazing. She cleaned the entire bathroom and disinfected everything without even flinching. She was so sweet and kind to our player who of course felt horrible. She changed the sheets and cheerfully asked if she could do anything else to help. AMAZING! She is five star worthy!

"San Diego vacation"

4
User 25/06/2019

We had a great time. Place is close to everything. We like beach and marina view. Its soothing and calming experience. Staff were helpful and towels easy access after a swim. Need more food selection, otherwise our stay is good. Will recommend to family and friends if visiting San Diego.

"Amazing views of the marina"

5
User 23/06/2019

This place is amazing. First of all the staff is very friendly and willing to help you with anything. My mom needed a bath chair to take a shower and by the time we got back to our room it was there. The views from our room are amazing. 50 feet from your room is the marina with some great looking boats. I will definitely come to this hotel again in the future.

"Weekend with my wife"

1
User 23/06/2019

Me and my wife stayed at the hotel may 31st and June 1st 1st night we arrived got settled in and went to sleep But 1st I had to put a sheet over one of the windows because the shutters were broken and a parking light lights were coming in through the window I did not sleep very well because I kept smelling an odor woke up in the morning and investigated it pulled the covers off the mattress and found that somebody had urinated on the side that I had to slept on I then investigated the rest of the Room for cleanliness found AC filter filthy and A Used dental pick under the bathroom sink I then inform management of the mattress situation They told me that they would move me to another Room me in my wife when I to have breakfast talk to the manager again she said A second Room was ready I return to the hotel around 10:00 a.m. front desk advise me that the 2nd Room would not be ready to 3:04 p.m. I told her that is unacceptable Then miraculously the Room was now available. I returned to the 1st Room to collect my items the maid had already gone into the Room to clean it yes the bed was still in disorder because they needed a change in mattress the AC filter was cleaned But the dental pick was still on the ground. The 2nd Room was very clean the only issue I had was with the bathtub liner it had filled up with water in between the liner and the old tub and was very difficult to take a shower in it it was very unstable and to think that many people have showered in the same tub and all that dirty water has collected between was nasty. Now I get get a discount and my parking fees Were Voided. I hope in the future the staff is trained better and management is on top of it. There was also a booking issue I requested a Room facing the Bay Specifically asked for the older section of the hotel when I got there they told me that the Room was not available The 2nd Room did face the Harbor and had a good view but this is not what I Originally wanted please.

NlandingBW, Front Office Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for being our guest, and I apologize for the issues that you faced during your stay- they are not normal experiences we receive from our guest. We are taking the proper steps in ensuing that these issues so are not repeated and dealt with properly if they occur. My hope is that you will give us another chance to provide you with an exceptional experience that all of our guest enjoy. Respectfully,

"Relaxing Stay"

5
User 23/06/2019

The staff were accommodating and the rooms were clean! Enjoyed our stay and will definitely book this hotel again!! We also really enjoyed the food at the restaurant of the hotel and they offer a variety

"Great place AND great people!"

5
drjcoddington, Colorado Springs, Colorado 21/06/2019

You can't get better service than here. Stephanie checked me in and helped with an issue - I had 2 nights on awards and 2 nights $. She made sure I could stay in the same room - couldn't get that done on the 800 # - kind and very helpful. She answered all my other questions as well. Then there's Kristin F. She's a bellhop but does so much more. There was a delivery truck blocking the entrance. She opened a gate for me, got me in, and then helped me unload a ton of stuff - all with a smile. You can't get better service than that. This woman should be promoted! The hotel has some of the prettiest grounds. The location couldn't be better on Shelter Island. Rooms are fine, the pool is marvelous.

"Great Hotel"

5
User 20/06/2019

The Palms Hotel in San Diego on Shelter Island was Great. Awesome location, beautiful views, rooms big in size and very clean. There was plenty activities near by to keep busy. Great restaurants close by. Petco ball field 15 mins. away

"BW Shelter Island"

5
ananino64, Covina, California 20/06/2019

Great place to stay, rooms are clean, the location is fabulous, great view from most rooms, Marina view or Ocean Views, Great Weather , private patios, Several pools bike riding, great Food, Hotel row

"Vacation"

4
Sheila G, Edmonton, Canada 19/06/2019

This hotel had no shuttle service to downtown or transit services, distance to bus stop too far. Rooms need updating and balcony was hard to use with giant tree blocking views. The location does offer access to boardwalk along Shelter Island.

"For 8 years now!"

5
charsoldest, Scottsdale, Arizona 18/06/2019

This place always is great to stay at because of the location and it also has an excellent restaurant. In particularly I want to give kudos to Danny and also to Daniel at the front desk. Danny has been here a long time and Daniel was also very helpful when we had to change rooms. We enjoy staying here and the staff is always outstanding. Thanks guys for making our trip as smooth as humanly possible.

Lprad0, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you so much for your wonderful review! We're absolutely trilled that you enjoyed your stay with us and appreciate your compliments to our restaurant and location. But thank you especially for your kind words about our friendly staff, Danny and Daniel in particular! We are very lucky to have them as part of our team and we've shared your review with them and the rest of our staff. Thank you again for your time and response. Have a wonderful rest of your week! Leidy Prado, Director of Guest Services

"Bathtub problems"

1
User 18/06/2019

Bathtub liners installed incorrectly over old bathtub, water between old tub and liner. An older person might slip in the tub as it was a little unstable. When we were moved to new room the staff didn't check the new room bathtub and it had the same problem. Not many dining options close to hotel, sort of away from all amenities.

Lprad0, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Good Morning, Thank you for sharing your experience. I'm so sorry the bathtub in your room caused an inconvenience and is disappointed to know the room that you were relocated had the same problem. Our maintenance team is working to have it fix and ensure that something like this doesn't affect any of our guests moving forward. Once again I apologize for the inconvenience and appreciate you bringing this to our attention. Your experience is definitely not up to the level that nearly all of our guests enjoy, and I hope you'll consider giving us another change to provide you with an exceptional stay when you return to San Diego. Sincerely, Leidy Prado Director of Guest Services

"Hotel"

4
Nursepract80, California 14/06/2019

For a hotel environment this is excellent. Had a small frig and microwave in room. Location was excellent. Marina right outside your door. Older rooms but clean. Has a cafe but we didn't eat there. 15-20 minute drive to Balboa Park, zoo, gaslight area, shopping areas.

"Great weekend"

5
hudson1950, Addison, Texas 14/06/2019

Hotel had great staff. It was very clean with comfortable beds and no noise from adjoining room. We booked a queen suite and it comfortably slept 4, and the foldout sofa bed slept a 5th family member. Full size refrigerator, microwave, coffee maker and a great surprise were dishes and flatware! The swimming pool is very well maintained and beautifully landscaped.

"Lovely Hotel, Reasonable Cost"

5
Brenda Z, The Villages, Florida 14/06/2019

The hotel room was clean and freshly appointed with easy access to parking near the room. Just outside was the beautiful bay and harbor. The bathroom was large and well lit. Staff was friendly and helpful.

"Amazing view"

5
A5349NSstephanied, El Paso 13/06/2019

We had the pleasure of staying at this hotel for our first trip with our little one (17months). The front office staff was very nice and check in and out was quick and painless. We were able to check in at 11am (the cleaning staff was on point that day) which was great because our little one needed a nap. We had breakfast at the hotel restaurant which was delicious (totally recommend breakfast). We also ate dinner there later in our stay, the food was delicious but a bit pricey. Our view was of the marina and was so beautiful through out the day. Our room was always cleaned and made up upon our return on from our day out. Ms. Lulu was an amazing attendant and left our room spotless. The hotel is located on Shelter Island and was15 to 20 minutes away to all of the attractions San Diego has to offer. I would definitely stay here again.

"Week's Stay @ Best Western"

3
MaryAnnOrlow, Anaheim 13/06/2019

Large lovey room but not much counter space in bathroom for two people. Room was not cleaned if we left room after 12:00 p.m. Internet only allowed 15 minutes at a time - not long enough. Staff at front desk very halpful and accommodating.

"not much was right"

2
catara52, Newtown, Pennsylvania 07/06/2019

I have A metabolic condition that requires air conditining. I made sure to list it as a need when I made the reservations. THe first night, the air conditoner stopped @10 PM. I Called maintenance who did get it started again, but it only worked for 10 minutes. I was tols it would be replaced in the morning.. I did NOT sleep all night. The next day I sat on my porch and overlooked the marina while thewy replaced the air conditioner. When they were done, I went to beakfast rigt there at the palms. When I got back, 3 out of 4chairs were missing from my front door/ patio. There are two of us staying there so obviously one of us could not sit...I reported it a few times as I paid extra for a marina view, just so we could sit on the porch and enjoy it I received a second chair late afternoon before my check out the next morning. I asked NOT to have anyone clean my room, chosing to do it myself, and it is a new program where you get extra points if you opt out. I was asked at check in and readily agreed, yet they came in anyway. I left medication out and ome valuables that I normal would put away if I knew someone would be entering my room.. The toilet flushed/ ran on and off for the entire stay. They claimed to have fixed it when they put the air conditioner. i mentioned that a few times. The afternoon before check out, they said they could come in and change the valve. I declined as I was checking out the next morning. On the positive side, I did talk to the manager the morning after I had no air, who only offered us a free breakfast after I asked for some compensation for putting my health in jeparty the night before. It was NOT enough.Also the view from my patio area (not a real Patio, just a walkway with chair, or in my case chair) was beautiful. I just couldn't enjoy it much as there was no place for tw people to sit. I can not recommend this hotel.

"Great location and value"

4
hoekehouse, Los Gatos, California 07/06/2019

I had a very pleasant stay. The location is right along the marina at shelter island. It was peaceful and beautiful. The room was small but well appointed, nice linens and the updated bathroom was especially nice (much nicer than most places I have stayed). While there wasn't convenient outlets for charging near the beds there was a media station in the desk that had everything you might need. The room itself was a little dark, but there were several lighting options. My only negative comment was that the carpet was quite old and dirty.

"Fantastic stay"

5
victoriak687, Strood, United Kingdom 06/06/2019

This was a real find. Beautiful, spacious room with balcony and view of marina on Shelter island which has seaside walks and is quiet. Pool and jacuzzi right outside our room. Other pools and bar and restaurant were top notch. Loved the staff and reasonable parking.

"We loved it!"

5
jybarra75, Topeka, Kansas, United States 06/06/2019

My wife and I recently stayed two nights at this hotel and we loved it. Our room was in the Del Mar building on the first floor. The Shelter Island Pier and Fathom were just a few steps away from our room! The front desk staff is very helpful and friendly. The hotel allows guests to rent bicycles at no charge for two hours which is a great way to see the entire island. Our room was very well cleaned and appointed and included a refrigerator, microwave, coffee maker, and ceiling fan. The room included a door leading out to a small covered patio with two chairs which was perfect for relaxing on a rainy day. The pool was mere steps from our room as well. We ate breakfast one day at the Blue Wave and the food was excellent. Overall, this property and Shelter Island are very relaxing places to be. If I ever return to San Diego for vacation I will definitely stay at this hotel.

"Lovely, Peaceful Stay"

5
User 01/06/2019

This hotel was perfect for my stay in San Diego. After being out and about in town or at crowded beaches all day, coming back to quiet Shelter Island is so relaxing. The hotel itself is very clean, comfortable, and updated. I was surprised at just how nice and large the room was for the price! My one and only complaint would be how tight parking is, but we were able to find a spot every time. Our room overlooked the parking lot and fishing pier but we loved seeing all the sailboats and yachts from the walking path along the back of the hotel/pool. The staff was very friendly and helpful and we had a great time!

Lprad0, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Good Afternoon, Thanks so much for taking the time to share your feedback regarding your recent visit. I'm very glad you enjoyed your stay with us and that you were very happy with our rooms and location. I sincerely appreciate your compliments to our staff. Please let me know if there is anything at all we can do to help make your next trip here even better. We hope to welcome you back again soon! Thank you again for your time and response. I hope you have a wonderful rest of your week. Leidy Prado, Director of Guest Services

"Beautiful property - great stay"

5
Laurie R, St. John's, Canada 30/05/2019

We stayed at this property for 2 nights as we explored the San Diego area. What a beautiful spot! Our room was clean and well appointed. Surprised that we had a gorgeous little patio that was so private. The shutters made us feel like we were in the Caribbean or South Pacific. The view of the marina was spectacular as was the view of the city on the other side. The breakfast at the restaurant was really good. Will definitely stay here again.

"Great Views and Quiet Location"

4
User 30/05/2019

We stayed here twice - at the start and end of our trip to the US. The hotel is close to the airport but you don't hear airlines overhead. It is on a lovely Island surrounded by a marina and fishing pier. Rooms are large and clean. Beds are very comfortable and the breakfast is good. The pool area has plenty of beds around it and lots of towels. Fridge and coffee maker in the room. There are free bikes that can be used. Although in a quiet area it is close to good restaurants and a short drive to SD and its sights

"So relaxing"

5
User 29/05/2019

We had a balcony facing a marina which was beautiful. The beds were perfectly comfortable. I ordered a pillow online as it was the best. Very quiet hotel, beautiful landscaping and pool areas. Fishing pier across the street as well as a small beach further down. Can't wait to go back.

"Waymore being for your buck"

5
naturicandie, Eustis, Florida 28/05/2019

Best western didn't fail me on this trip. For the price and the location to where everything was it was great. It's really close to the airport they have a indoor restaurant that's delicious and in the winter time the pool is heated.

"Great Stay"

5
1Longhorns, Austin, Tx 27/05/2019

I've never stayed at a Best Western or Plus but after the reviews on here I decided to give it a try. I am glad I did. We arrived in San Diego very early. I knew check in wasn't until 4pm so we decided to have breakfast first. After we ate I decided it wouldn't hurt to drive over and see if our room was available. I had requested a balcony facing west in the Casa Marina building. I was told the room was not ready but they would call me when it became available. We drove around to sightsee, we got a call before 4pm letting us know the room was ready. The view was exactly like the pictures on TA. Everyone we ran into from the front desk to groundskeepers and room service were all friendly and greeted us every time we ran into one of them. The location was great, not in the middle of everything but minutes away from everything. If we ever make it back we will be looking to reserve here again.

"Great Hotel!"

5
533angiek, United Kingdom 20/05/2019

A fabulous place to stay. Rooms are lovely. We had 2 queen beds on the second floor overlooking the marina. Balcony. Parking is $15 per night. Restaurant food wasn't great but there are some good restaurants 15 min walk either way. There's a great little quirky bar on the pier which serves food until 8pm. 15 minute taxi ride to the old town where you can do a trolley bus tour and go over the bridge to Coronada Island. Well worth the money. The Hungry House on the crossroads opposite trolley bus pick up serves great food and massive portions at good prices!

"Excellent Stay!"

5
CaliforniaTravelers4, california 20/05/2019

Best hotel in San Diego. Great location, nice amenities. The staff are top notch. Danny always does a great job welcoming you at check-in. Keep up the great work! We have been coming here for years and the service and resort quality are consistently outstanding!

"Wonderful Experience!"

5
User 17/05/2019

Wonderful experience! We were in town for a pelagic tour and needed somewhere close to the beach at point loma. We were across from the bay, I. A large, lovely room. Everything about the hotel was.amazing. restaurant was good. Internet fast. We didnt want sheets or towels changed and housekeeping came in and just tidied up for us. Just what we wanted.

"Island Palms"

5
proctor992, Grand Rapids, Michigan 15/05/2019

I live in Michigan & I love doing mini vacations on the West Coast. Shelter Island is my favorite area. It is away from the buzz of the city, but still close enough to easily get around. Shelter Island is a fun place for walking or biking. There are lots of restaurants and coffee shops to visit. The Island Palms Blue Wave is an award-winning restaurant. The Palms has two pools & two hot tubs. Everyone is professional & friendly. I had a King room facing the Bay. There were lots of television channels for when I wanted to relax in the room. Everything was perfect.

"Great Room Service"

4
User 15/05/2019

Loved this area and hotel. My only suggestion would be to have a more inviting and maintained pool area (2nd pool). Had a great time. The hotel staff members were amazing to the front desk to the room service.

"Amazing Views Great Staff"

5
User 14/05/2019

I recently stayed here for a 3 night trip to the city. Thanks to the hotel being overbooked, I got a great room upgrade! The views of the bay from the hotel room were amazing. There is water on both sides of the hotel, which means almost everywhere on property there are amazing views. The bed was really comfortable, everything was clean and ready on time, and the staff did everything they could to make my vacation enjoyable. Dan M in particular went above and beyond, generating multiple ideas for things to do and places to go in the area, and getting me a complementary appetizer at a great local Mexican restaurant! If and when I return to the city, I will definitely be staying here again!

"Beautiful location great hotel"

5
Emmatucker52, Worcester, United Kingdom 12/05/2019

We stayed here for 2 nights in May after a couple of nights in the city of San Diego. We checked in early with no issues and were offered cookies on arrival. Our room was large with everything we needed. we were in the second block from reception and could park outside. This was nearer to the smaller pool which also had a jacuzzi. As this was further from the bar and restaurant it was quieter which was ideal for us, and we spent some time enjoying the sun. happy hour was 4-7pm and most of the hotels have happy hour which you can go to. Towels are provided for the pool area and the rooms have all the amenities your require, except tea bags which seems common in most hotels in California. We had lunch in the restaurant on our second day which was adequate and they have a good selection of wines and spirits in the bar. Small patio at front of hotel but pool area was better. Nice walk down the marina and up to the restaurants, we went to Humphreys and Supannee House of Thai which were both excellent. Staff are great. would definitely recommend this hotel and would stay again.

"Good Location...needs some work"

3
Scott L, Hawaii 07/05/2019

The hotel location is good, not far from the airport and near the water. The rooms could definitely use new carpeting/flooring and new mattresses. The room decor could use an upgrade to the 2000's too. TV was nice and big, and the room was not a bad deal for the price I paid. It was noisy outside of the room as well as inside, very thin walls, so you could hear everything...would strongly suggest a room on the marina side of the hotel. Breakfast outside by the marina was nice, good food and coffee too.

"Pros and Cons"

4
User 06/05/2019

This hotel offers extremely great views and is prime location for a get away with your loved one or family. The rooms were clean, the TV and internet worked perfectly, bathroom and all the amenities (mini fridge, coffee machine, microwave) were all great as well. However, on the second night of our stay the party in the room directly above us were making so much noise we could not sleep. I swear I'm not one to complain, I HATE complaining especially on vacation, but man these people sounded like they were moving furniture into their hotel room in the middle of the night. It got so bad after an hour of trying to ignore it I finally had to call the front desk around 12am and let them know what was going on. The man who took my call seemed very polite and said he would send security down to the room above us. Needless to say I don't believe security ever got there cause after another 30+ minutes of constant pounding and laughing coming from the ceiling, I had to take matters into my own hands. I don't really blame the hotel though cause this wasn't a problem caused directly by them, I just wish it was handled better. I grew up coming to this hotel with my family, we always loved it and never had a problem like this. Overall if you want a nice room with spectacular views, this was well worth it. Honestly all I can suggest to others is to bring your own water and beverages so you don't have to walk to the vending machines.

"H2H Walk (Watched Husband at Finish Line)"

5
kellywalker, Panama City Beach, Florida 03/05/2019

This area was beautiful, quite and the park area across the street was so inviting and relaxing. Room service is available but was pricey and I wasn't super impressed. I was there the first night on my own and I felt totally safe and secure. The room was very clean and the beds were incredibly comfy

"Shelter Island"

5
butler66, Mesa, AZ 03/05/2019

We have stayed at many of the hotels that surround the San Diego Bay and have found this hotel is one of the best deals in the area. It's very well maintained and the rooms are quite delightful. Their location offers great views of the activity in the Bay and the marinas.

"Not sincere"

2
Takehiko H, Kuala Lumpur, Malaysia 03/05/2019

I repeatedly ask them to release the guarantee bond which they charged at the time of reservation though they did not reply to my e-mail. At the time of checking out I paid full amount and request them to refund the gurantee bond(about US250) and they said it will be refunded within a week. But even after 1 week is was not refunded the I started to send e-mail to them but they did not reply any mail and money is still with them. During this trip I stayed 3 hotels and other 2 hotels refuned the gurantee within 10min.so it is not difficult things to do. 予約時に保証金をデビットカードから引かれていた為チェックイン及びチェックアウト時にリリースしてくれとお願いしました。担当者は一週間以内に返金されると言っていましたが1週間経っても返金されないためそれ以降毎週メールを送り続けましたが1ヶ月経過しても何の返信もありません、当然返金もまだです。

SjmorenoIP, Front Office Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Good evening Mr. Takehiko. We are sorry for any miscommunication and for the concerns you may have. We have confirmed with our accounting office that the hold has been released from our end and the pending transaction has fallen within your banks institute.It is your bank who now decides when to remove the hold from their account. The typical length of time is 5-10 business days. Foreign banks tend to take longer to do this.It would be best for you to contact your bank to get an estimate length time of the transaction. You are more then welcomed to contact us here directly at the hotel at (619) 222-0561 if you have any further questions or concerns. Again we apologize for any inconvenience and we hope you have a wonderful rest of your week!

"Nice Hotel Great Location/View"

5
Wanderer34105685831, Fairfax County, Virginia 02/05/2019

I stayed in the last building on their property with a view of the harbor and million-dollar point loma houses -- absolutely beautiful. The hotel itself was clean, beds were comfortable. I really liked that each bed had pillows with different amounts of firmness, so I could pick the one right for me. Little thing but I enjoyed that. The biggest negative is the door getting into the room lets in noise from the hallway. Not a deal-breaker for me, but something I would suggest BW improves.

"Great Place"

5
Camper07940054818, San Diego, California 30/04/2019

When in San Diego and in need of hotel accommodations Best Western Plus Island Palms is the place to stay. I have used this property on prior trips to the area and the experience has always been the same> I would recommend this property to anyone looking for hotel accommodations in the San Diego area.

"Good"

4
User 29/04/2019

Although I was there for three days the stay at BW was decent - nothing to write home about but not much to complain about. The only real thing is that early check in was not available nor did I get a call that I was promised when my room was read. Oh wait, my room just become ready to check in just shortly after the 4:30 pm check in time, hence the reason I did not get a call over a 4 hour time-span. Views were nice!

"First impressions are my lasting impression - DIRTY CARPET"

2
NevandBeth S, gold coast 24/04/2019

Great location but immediately upon walking into our room we were greeted by dirty carpet. I did not dare take my shoes off in this room. No view - bottom floor. The balconey at the front looked out onto bushes - no view - not even of the carpark. Parking in the carpark is somethinglike $15 a night and the management love to tell you that they will tow if you don't have a parking permit displayed. There's ample free parking across the road resulting in the hotel carpark being almost empty. stayed 3 nights and didn't mind leaving this place... noisey door slamming by neighbours too. The unit airconditioner was extremely noisey... we had to turn it off to stop the noise. I wouldn't stay here again.. there has to be better options than this hotel.

"San Diego Island Palms Hotel & Marine Best Western Plus Review"

5
Travel21986528839, Langley, Canada 24/04/2019

An excellent place to stay if visiting San Diego, CA , a close drive to all sight seeing, parks and the ocean. An extremely efficient and friendly staff that will make your stay very enjoyable and trouble free a breath of fresh air in our busy world, that can let you kick back and enjoy your time.

"Lovely location"

4
aliglobetrek, Manchester, United Kingdom 23/04/2019

Stayed at this hotel for 4 nights at the end of a West Coast road trip. The location is beautiful. Positives - Food and drinks at the Blue Wave were fantastic. Really enjoyed the selection of beers and the meals were really tasty. - Staff were really helpful and welcoming - Liked that it was free to use the bikes and tennis courts although we never got chance. - Pools are heated and open late - There's a lovely little playground across the road that my kids loved Negatives - Rooms were a bit cramped and quite basic - Parking was steep at $15 a night Overall we had a good stay and I would definitely consider staying again next time I'm in San Diego.

"Excellent, as always!"

5
66denisea, Lindenhurst, New York 21/04/2019

Have stayed in the hotel many time and have always had a pleasant experience. Staff is friendly and accommodating and you just cannot beat the location. I highly recommend this hotel for your travel plans.

"Wonderful!"

5
994jeffreye, Lafayette, Louisiana 21/04/2019

This place is in the perfect spot! Staff was friendly and helpful. Great view of the bay. My only complaint would be the mattress could be updated but other than that I loved the place and can't beat the price!

"Beautiful island location"

5
User 18/04/2019

Close to the airport, but not too close. The island is beautiful and quiet. Ample parking in the hotel lot. Our room was on the marina side which is quieter than the ocean side near the parking lot. The hotel grounds and rooms were clean. The front desk clerks were helpful, offered suggestions on areas of interest for visitors. There is a sidewalk across the street to take an evening stroll by the ocean.

"Amazing location"

4
User 17/04/2019

Located between the San Diego Bay and a marina,, this place is a must for all water fans Great walks along the bay promenade, a fishing pier directly across the street, within walking distance of multiple restaurants Really a treat

"Little Gem"

5
theaddledcowgirl, Beresford, South Dakota 15/04/2019

This hotel is perfect if you are looking for laid-back and relaxed. We booked here because I wanted something different from the huge, cookie cutter, could be anywhere down town hotels. This is an older property, but has a newer building close by. We stayed in the older part, but the room was exceptionally clean and comfortable and the views of the bay and harbor were spectacular. The staff was so welcoming, friendly and helpful every time we were in the office. Tip: if you need to park a car, they charge $15/night but there is public parking directly across a very quiet street.

"Beautiful & Relaxing"

5
Global01049013529, Los Angeles, California 15/04/2019

Stayed here for a half marathon I was running nearby & I am so glad I did! Staff was so nice & helpful. I called down at one point for a wine bottle opener & they had it to me within a few minutes. Room was pretty & clean. Loved the sliding plantation shutters instead of curtains.

"Nice place, great people!"

4
User 14/04/2019

Looks small upon arrival, the entrance way and employees will stifle any concerns you have conjured up in your mind as you walk in. The staff working at this hotel are fantastic, they go over and above, all are smiling and everyone on the grounds will greet you. The rooms are spacious, I had the luxury of staying on both sides during my stay, facing the marina was quieter and offered good views. Ocean facing side was nice too, can be a bit noisy with activity from the base- not too bad and good during the night. Close enough to down town to be there quickly, far enough away to not notice the hustle and bustle. Boardwalk along the water across the street is great for a walk, run or just sit at a picnic table and relax! Ate breakfast, lunch and dinner pretty much 3 days in a row, food was excellent and once again service was great - bartenders are fantastic.

"The little hotel that CAN!"

5
crimstidt, Louisville, Kentucky 11/04/2019

What a well-priced surprise this little place turned out to be! I was participating in a round of business meetings at this hotel and did not choose the location. The minute I arrived, however, I was do happy we did. Everyone who worked at the front desk or warm and kind and knowledgeable. My large group can be a bit gregarious and those working at the hotel dealt with us very well. The restaurant wasn't particularly over priced, and the menu lacked diversity, but it still measured up really well. I've stayed at many hotels in the last few months and I can't wait to head back to this one. Pro tip: ask for a room that faces the marina.

"Pretty hotel but..."

3
User 10/04/2019

I got my stuff stolen from the pool area and no one from the staff seem to care about the situation. Besides that, is a pretty property and the pool area is nice. The restaurant have really good breakfast as well.

"Four days in San deigo"

4
travellero704, Toronto, Canada 10/04/2019

Stayed for 4 days and overall enjoyed the stay. Nice and quiet, great views of marina. Restaurant bar facilities limited. There are some choices located about a 20 minute walk away. Uber to downtown or ocean beach bars about $10. Did not use tennis court or bikes however both offered for free. Rooms clean. Pool and hot tub well maintained although some days they were out of towels. Wifi seems to get overwhelmed when hotel near capacity. We had issues on the weekend. But no issues on the other days. Overall a lovely stay, would stay again.

"Basic hotel with carpet"

3
SannaR257, Hameenlinna, Finland 09/04/2019

Stayed 10 nights at this hotel. Location is perfect for those who loves quiet places and marina things (as we did). For me the carpet on the floor was causing allergic reactions, but however the room was kept very clean. We had a room with a lovely marina view. Foods and drinks very bit pricy, but tasty. Nice and quiet pool area in the mornings!!

"Pretty Good Stay"

4
User 08/04/2019

We spent a week here and it was overall very good. Our room was a little dated but clean and all of the staff were very friendly. The location on Shelter Island is very convenient to a lot of San Diego attractions. Our room was quite distant from the main lobby, restaurant, and bar but it wasn't too bad. There are three pools which is nice. We would stay here again.

"staff failure"

2
User 04/04/2019

On check in, if staff offers an upgrade makes sure you get an explanation of the upgrade otherwise you might not get what they have promised. The room view may not be as good as the website shows or the staff says.

SjmorenoIP, Front Office Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank You for taking the time in sharing your valuable feedback! It's very disappointing to see that you didn't have a great experience staying with us. More importantly, I'm so sorry you didn't feel assured for by our staff. It's incredibly important to us that our guests feel well taken care of and I want to apologize sincerely that you did not. I have shared your comments with our staff so we can learn from what you experienced and improve our service moving forward. The next time your travels bring you back to San Diego, I hope you'll consider giving us another opportunity to provide you with the outstanding service and care you expect from Best Western. Thank You again for your time and response! Sincerely, Stephanie Moreno Front Desk Supervisor

"Pay for the marina view"

3
User 03/04/2019

If you like being woken up all night by people walking by and cars lights shining in your room, get the standard room. If not, pay for the upgrade to the marina view. Fair warning none of the rooms have curtains only white wooden shutters that leak tons of light. Bring your sleeping mask if you want to sleep past dawn. The front desk staff is nice, bar/restaurant not so great. Don't eat at the restaurant, overpriced, low quality, with slowest service possible. Tons of other better restaurants nearby. I took an uber to seaport village. Much better quality and prices still on the water. The pool by the marina is nice, unfortunately there are tons of low class families with kids who have no regard for anyone else. I booked thinking it would be a nice relaxing experience. Instead I was splashed repeatedly when I wasn't even in the water. Parents screaming "MARCO, POLO" in a pool not much bigger than a hot tub. This particular family was morbidly obese and there was about 8 of them in the pool so no one else could get in even if they wanted to. Maybe start having a pool attendant so things like this don't continue happening.

"Great"

5
User 30/03/2019

This is my second time staying at this hotel and it was another great visit. It was clean, quiet, nice location, nice grounds. $15 parking fee per night but you have the option to park in a lot across the 2 lane road. They also have an online check in service to pre check in prior to getting there. I loved that feature!

"Great Location and Dollar Value"

4
Bonnie L, Lake Mary, Florida, United States 28/03/2019

I visited this hotel on March 22-26th. It was part of a South West vacation package. It was very reasonably priced and we wanted a laid back location. We had a standard room. All of the furniture was new and the bathroom was very nice. We had a nice little porch on the first floor of the hotel. I have to say, we never could get the room as cool as we would have liked. The people at the desk sent someone to look at it, but it was still too warm for my liking. All of the hotel staff was pleasant and very accommodating. I was especially impressed with Danny and April. We had breakfast there 3 times. I really loved the blueberry pancakes. Dinner was a completely different story. We are not gourmet diners. The menu was way too pretentious for my taste. I ordered steak quesadillas and they were the worst I have ever had. All I could taste or smell was the cornmeal. There was very little filler of any kind inside the shell. Just the small of this cornmeal was overwhelming. The very gracious waiter took them off the bill and I had a bowl of claim chowder. Even this was not that good. There were plenty of claims but the taste of bacon overwhelmed the other flavors. All in all, I would stay here again. It was very pleasant to be able to view the beautiful yachts. The location was great. The staff was wonderful. Lots of great places to have dinner are nearby.

"overall good experience"

5
Navigator51078292698, Arroyo Grande, California 27/03/2019

This is a great location on the waterfront and the room was very nice complete with a mini kitchen. I was surprised to find out they charge $15/night to park on the grounds. The check in process was extremely slow.

"Beautiful Hotel in a Marvelous Location....."

5
YuontoGo, Huntsville, Alabama 24/03/2019

We stayed here three nights at the end of our Hwy 1 trip from San Francisco to San Diego. The grounds are beautiful and adjacent to the marina. Our room was on the back marina side so our view was fantastic. The hotel is very quiet as it is set back from Shelter Island Drive. There is not much traffic on this road. There are a lot of helicopters that fly in the area at night, but they did not bother us in our room. The staff was friendly and helpful at check-in and check-out. We used their web page to request a couple of additional coffee packs, and they were delivered to our room within a few minutes. We took evening walks along the Shelter Island Drive seawall and enjoyed watching the big ships coming in and out of SD harbor. A very neat location away from the hustle and bustle of the City. Breakfast is not provided but there is a restaurant on site. It is somewhat pricey but there are plenty of other options for eating around. There is also a $20/day parking fee to park on the hotel site. We found out later you can park across the street in the public parking lot for free. We don't believe there is security in that lot as there is in the hotel lot. We would stay here again.

"Perfect"

5
User 23/03/2019

This was a beautiful property ,veryvery relaxing.the staff was very attentive and friendly. Highly recommend it. Will be staying again if we ever make it back to San Diego. The restaurant was a little too fancy for my tast but you may like it Sit outside on the deck, beautiful view

"Location, Location, Location"

4
luvmylilangels, STL 22/03/2019

The Best Western Islands Palms Hotel and Marina was wonderful. We stayed overlooking the bay side. What a view! We could see the downtown skyline which was so beautiful at night. We watched cruise and naval ships sail in right from our front porch. It was so great to be able to walk along the bay and the marina area. If you need to park, park across the street along the bay side. It is free and safe. You can get bicycles from the hotel and ride along the island. Our room was clean, although a little small. Our room was right next to another room in it's own little bungalow type building. It would be perfect for a family wanting to stay close together. The walls were a little thin but we had family next to us so it didn't bother us. It may bother others. The location of this property is amazing. We were able to go downtown, mission beach, USD, Sea Port Village, Old Town, basically all the main attractions within 10 to 15 min. We had dinner and lunch at the restaurant. It was very good and very reasonable prices. OMG the calamari was amazing!! There is a pool near the main lobby but the best pool, I think, was along the marina. It had an outdoor fireplace and was quiet. I don't think a lot of people knew it was there. We arrived very early for check in. They were able to tag and hold our luggage until our room was ready. They called me when our room was ready so we knew when we could come back. We would definitely stay here again.

"Great trip to San Diego thanks to the Island Palms Hotel"

5
MargaretShanghai, Union, Kentucky 21/03/2019

Very nice stay at the Best Western Islands Palms Hotel and Marina. Highly recommend the hotel, great location on shelter Island. Very close, via Uber, to many attractions, including old town, Midway aircraft carrier museum and more. Recommend reserving a room facing the marina, which is huge and beautiful. The hotel offers complementary bike rentals, so fun to bike along shelter Island. Bar at the hotel has very good food and excellent service. Jeff is an excellent bartender, very personable, attentive, and knowledgeable.

"Terrific"

1
User 21/03/2019

Terrific four night stay for our family gathering on Shelter Island. Restaurant really came through with helping with our sixteen person family dinner for St. Pats. Day. Hotel view was wonderful to watch the ships come in and out and everyone really enjoyed the weekend. Thanks to everyone at the hotel in making our family gathering wonderful.

"Lovely Quiet Atmosphere and Clean Hotel"

5
CFrizz11411, North Carolina