Best Western Plus Island Palms Hotel & Marina,  San Diego

4.5/5  - based on 3908 guest reviews.
2051 Shelter Island Drive, 92106-3105, San Diego, United States - See map
+1 619 222 0561 +1 619 222 9760

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1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
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Welcome to the Best Western Plus Island Palms Hotel & Marina! At the Best Western Plus Island Palms Hotel & Marina, San Diego's premier waterfront Best Western, guests enjoy the best in service and quality while being just minutes from San Diego's most popular attractions. The Best Western Plus Island Palms Hotel & Marina's waterfront location is ideal for romantic getaways or for travelers who simply want to be close to all that San Diego has to offer. At the Best Western Plus Island Palms Hotel & Marina, our central location and host of on-site amenities gets your vacation started on the right note. Consistently rated in TripAdvisor®'s top 25 hotels, the Best Western Plus Island Palms Hotel & Marina features spectacular views of San Diego Bay, the downtown skyline and our own private mega yacht marina. Relax at one of two bayside pools and spas, enjoy a game of tennis or take a leisurely stroll along San Diego Bay and enjoy the peaceful oasis that is Shelter Island. The Best Western Plus Island Palms Hotel & Marina is one of the most unique waterfront hotels in San Diego. This Shelter Island hotel not only offers amazing views, but it also is comprised of three unique sections giving visitors a choice of experiences sure to be a perfect fit. Whether you travel frequently on business or enjoy a leisurely getaway every now and again, you'll find our San Diego hotel accommodations are uncommonly accommodating and unbelievably enticing. Location, location, location! Set along the shores of San Diego's Big Bay, the Best Western Plus Island Palms Hotel & Marina lies just 2. 5 miles from the San Diego International Airport, seven miles from the San Diego Convention Center and minutes from San Diego's most famous attractions like Sea World®, The San Diego Zoo® and Gaslamp Quarter. Whether traveling on business or pleasure, The Best Western Plus Island Palms Hotel & Marina is the perfect choice for your San Diego stay!

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Room 1

Guest reviews


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based on 3917 guest reviews
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Excellent
 
2326
Verygood
 
1207
Medium
 
271
Poor
 
73
Horrible
 
40
Business Business 308
Couples Couples 1594
Family Family 1458
Friends getaway Friends getaway 235
Solo travel Solo travel 119
Cleanliness
Location
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Service
Sleep Quality
Value
Best Western Plus Island Palms Hotel & Marina,San Diego
  • 5
    « Fantastic Stay at Island Palms »

    My husband and I recently had a fantastic two-night stay at Best Western Plus Island Palms! We'd stayed at the property in the past, and had a pretty good experience, but this time, our stay was phenomenal. The guest services agent at the front desk couldn't have been friendlier and more accommodating at check-in. We booked a Marina View room and I asked if we could stay on a higher floor. Not only did she put us in a 2nd floor room with a balcony facing the marina, we were in the newest building (Casa Marina) and it was gorgeous! Honestly, I didn't expect to be upgraded since we booked through a third-party site (and got a great rate). It was a wonderful surprise. The room was clean and beautifully appointed. I also loved that it had an interior door (entry to the room). The room we stayed at a couple of years ago was on the ground floor with an exterior door. The room had a mini-fridge, microwave, and coffee maker, as well as a great TV. There was plenty of room as well. The ONLY odd thing was the fact that the bathroom door would not stay open and there was no ventilation, so after a shower, it did get steamy and stay that way for a bit. Otherwise, the room was perfect! Shelter Island is such a peaceful place, yet is close to so many attractions. I loved walking over to the bay and taking pictures of the sunrise over downtown. Everyone was so nice and the room was clean and comfortable. We really enjoyed relaxing on the balcony overlooking the marina in the evenings. The employees clearly care about their customers and ensuring they are happy with their stay. I wish we had stayed here during our entire time in San Diego. We will definitely be back.

    5
    « Great, friendly place »

    Came here for a quick getaway. Friendly attentive staff. The rooms on the street side had a nice patio but the rooms on the harbor side are a little quieter. Staff was extremely attentive and friendly. We'll be back!

    5
    « Amazing Hotel at a great price »

    I only stayed one night in this hotel because I went to a concert at Humphrey's by the bay. The king room I stayed in was half the price at Humphrey's Inn. My Room faced the water front. It was very clean, everything worked well in the room and I really liked the room decor. Overall, I recommend this hotel.

    5
    « Great place for family celebration. Very accommodating! »

    We celebrated my sister's retirement party there and everything was great. Second big family celebration there and family flew in from all over the country. Convenient to the beach, marina and airport.

    5
    « Excellent place to stay! »

    I can't say enough good things about this hotel. I first stayed there solo last year, in July, to visit a friend who was the bar manager at the time. He was able to upgrade my room to a suite, which was an awesome room - full kitchen, great living room and incredibly spacious King bedroom and bathroom. The rooms were clean and comfortable and the bed very comfortable, although at the time the carpet was badly stained and needed replacement, which I hear they've since done. The rest of the hotel was great, clean, relatively quiet, and very scenic, especially on the marina side! Unfortunately, this year, my friend passed unexpectedly and myself and some friends came down for his funeral and stayed at Island Palms. It was again a wonderful stay, clean, comfortable, and accommodating, with great views and great food in the Blue Wave restaurant. They were very willing to upgrade ya as much as possible in a very solidly booked hotel, and our rooms both had great views in the newer section of the hotel. Considering the curcumstances, this hotel was a great place to relax a little and take some of the strain off a tough weekend. I will be staying there again!

    5
    « Awesome place »

    Great place to stay cant wait to come back. Whish I had more time to relax and enjoy the area, plenty of things to do in the area loved my walks near the waters edge, If you need a place to stay while in town this is it. I am booking my next stay there very soon.

    5
    « Really cool place to stay in San Diego »

    This hotel is really nice, and the rooms are huge. I stayed in the 3 story building with elevator, I can't remember the name of the building. Ask for that building, because rest of them don't have elevator and you will have to drag your luggage upstairs. The room was huge, the doors opened up to the water. There is no bad view at this place. Very close to the airport. The lyft guy was confused and lost, and it is in a island, so if you want to pick up grocery and water, get it before you get to the hotel. After 10, nothing is open nearby. I learned these things the hard way. Also, they don't have a bell man to help you, so if you have heavy luggage, ask them if someone with a golf cart will drive you to your room, it's a bit of a walk from the reception. The front desk was very helpful, and there is a gym in the reception lobby. This is a very good quality hotel in a very good price in SD.

    5
    « Exceptional for the price! »

    I visit San Diego often and its always a struggle finding that in between of spending on a budget but finding a good quality hotel. This hotel has a beautiful lobby and the room itself was very clean with marble counter tops and shower. The pool location was great because it overlooks the marina and along the backside of the hotel is a pathway that follows the marina. When exiting the hotel, you have a great view of some homes along a hill across the bay. I will stay here again!

    5
    « Very nice »

    Great Room and ample space. Great view of marina. Staff, especially Luis, cordial and welcoming. Bar small But comfortable. Burgers and solid well prepared and Reasonable. Jeff did good job and the bar.

    5
    « Best Western Island Palms getaway »

    We always love staying at the Best Western Island Palms because it feels like we are farther away then we are. Always friendly staff, Blue Wave Restaurant on premises has really good food. We take advantage of the Beautiful property and well-kept Gardens for evening walks. Marina views are coming as well that's beautiful.

  • 5
    « A relaxing resort located in a quiete corner of San Diego »

    We travelled to San Diego this February with our 12-year-old boy. Since we did not plan to visit Lego City or Water Sea World, a quiet hotel offering reosort feeling is our expectation. In this regard, Best Western Plus Island Palms Hotel & Marina matches our requirements perfectly. The Shelter island is not far from everywhere but away from noise. The building is quaint and the room has perfect view of the harbour. Self-parking fee is not that expensive as in other hotels (approximately $10 per day). There are plenty of good restraunts nearby including Thai food, Italian food or BBQ. Strongly recommend!

    5
    « Older VERY NICE Hotel with friendly staff »

    My husband and I decided to make an impromptu trip to San Diego. On a budget. Having never been to shelter Island aside from when we were kids, thought this might be a good idea. And it was! What a beautiful view from our balcony from room 543! Overlooking the fishing pier we were able to hear the wonderful helicopters from the base, and what ships go in and out of the bay. An older room, yet spacious. Good size bathroom! We are now thinking about bringing the boys back before they join the Air Force. Rather they get shipped off. I think that they would enjoy the many swimming pools, and the beautiful sailboat that line the rear of the hotel. Extremely Nice Place, a very economical.

    5
    « Scenic property »

    Friendly staff throughout, particularly Danny at Front Desk. Lovely views from our third floor room and balcony at Casa Marina. Relaxing pool areas; we enjoyed the fireplace in the pool area to sit by in evening.

    5
    « Lovely hotel in Füssen »

    We arrived late afternoon in Füssen and didn't have a room yet but found this jewel in an area of less than ideal rooms with old carpets curtains and creeky beds. We got the standard room on the main street, there was no noise from the street, the room was modern, beautifully decorated with a very comfortable bed and lots of pillows. The restroom was a decent size with a very good shower. The parking was cheap at around 5 euros and the breakfast was around 9.50 euros and even though we didn't eat at the hotel, I did see that it was a bountiful buffet. We really loved this hotel and will definitely stay again if we are in the area.

    4
    « Beautiful Property »

    When we arrived they said they could not provide the marina view that I had reserved 2 months earlier. They offered me an inside room which I complained about and then they came up with a bay view room. The room was beautiful, roomy, comfortable and clean with a nice outdoor balcony. It also had a large counter for working with extra electrical outlets. The light switches are in a weird place but we got used to it. The parking is very convenient but you pay $15 per night for it. I think you could unload and park across the street in a park which has ample parking and is seconds away. We ate all our meals at good local restaurants and did not use the pool(it looked nice). The views of the marina and bay are beautiful

    5
    « outstanding location »

    We have stayed at this hotel many times over the past 30 years and are always impressed by the locatjon to the ocean and the proximity to many great dining possibilities. The views of the city are great, and the hotel has a range of rooms available which offer many chioces.

    5
    « Family spring vacation trip »

    I stayed at this hotel with my grandchildren because it is the perfect hotel for a family. The food is very good and covers each persons taste. The heated pool was perfect for busy teens. We walked all over and the view from our room was lovely. The room size worked for us. The hotel staff was gracious and helpfpul.

    3
    « Nice hotel »

    We stayed here for four nights. Very comfortable beds. Enjoy the location a lot. Made use of the free bikes and tennis courts. That kind of made up for the $15 per day parking fee. We stayed here for four nights. Very comfortable beds. Enjoy the location a lot. Made use of the free bikes and tennis courts. That kind of made up for the $15 per day parking fee. We really liked the location in San Diego right in the marina. One thing I wish they would've had in the lobby is coffee and water. This was the only hotel I have stayed in that did not have that in the lobby. Very spacious rooms. The only negative I would say : for some reason we could hear very strange noises from the room above us every night every day. Sounded like they were dragging furniture across the floor or something?Other than that we really enjoyed the stay. We would definitely stay there again.

    4
    « Great place, great location »

    very nice rooms, grounds,. 2 pools and jacuzzis, restaurant......we had a 2 queen room was was very spacious and included a microwave and mini fridge...nice walking area along marina or cross street to walk along the harbor with great views and even a fishing pier! the location is perfect for wherever you want to get to in San Diego!

    4
    « Upgraded to queen suite »

    Glad I upgraded to a queen suite. The hotel was booked and although AAA/Delta travel said I would get a free upgrade I didn't not the Hotels fault. I did request a priority with the Island Palm days a head for a and 2nd floor room which I got only after upgrading to a queen suite. But glad I did it had a eating area which was nice for a longer stay. Only one issue: The shower handle had broken at night during our stay and was promptly fixed. There is wear on the toilet flush handle its missing some paint. Other wise we enjoyed are room.

  • 5
    « Island Palms Hotel and Marina »

    Excellent! We enjoyed our stay. Peaceful. One of the best locations in San Diego! Helpful staff. Good food and service. Nice room with a view. Pleasant pool and hot tub. Easy check in and check out!!!

    4
    « Clean, Quiet and Affordable »

    Great location, only 10 minutes to downtown or airport, quiet as your off the main strip. Rooms are dated but comfortable and clean. the hotel is made up of multiple out buildings which was nice as it kept it quitter. Food was great, as was the atmosphere. Will defiantly stay again when in the area. There is a fishing pier directly in front of the property which was nice for evening walks.

    3
    « Good location »

    We chose this hotel because of the airport location. The highlights include the staff and the breakfast. Both were excellent. Unfortunately, though, there were several downsides. The beds were very hard. It felt like we were sleeping on box springs. Additionally, our room was not well cleaned.

    5
    « graet stay »

    the hotel is well placed and is quiet. The staff are helpful and the facilities are great. The food that was served was of a high quality and there were free newspapers at reception. This is the second time we have stayed at this hotel and would definitely go back if going to San Diego

    5
    « Beautiful location and friendly staff »

    If you want a beautiful location and relaxing stay, than the BWIPH&M is for you. The staff is wonderful and staying in one of the rooms is a treat either harbor side or marine side. Give the hotel a try.

    5
    « Only one night but seems great hotel »

    I was only for a night at this hotel and did not get to use many of the facilities. However front desk staff were very helpful and took care of my luggage the entire day I was gone. It's located in a beautiful area and very close to San Diego airport which makes it a great choice if you new to be early at the airport.

    5
    « Very clean and comfortable hotel with great surroundings »

    The staff was helpful and friendly. The room was comfortable and quiet. The grounds and location are pleasant. We had good food and all room service requests were prompt and delivery person was the same each day and was pleasant to talk with and very efficient.

    4
    « Great Value in a Beautiful Location »

    Stayed here for a weekend trip to San Diego and it did not disappoint.The location on Shelter Island is awesome (ocean on both sides!). The room we stayed in had a great view of the marina. The hotels have two pool areas, both of which were set up well and had pretty great views. The only two knocks against this place are the walls are pretty thin (doesn't bother me, but might be a problem for some) and the $15 nightly parking fee. I know this is pretty typical in the San Diego area, but I see it as a negative nonetheless. All in all, this is a great hotel for the price and I would definitely stay again.

    5
    « Great location and stunning views from the room »

    We loved staying at this property for a quick winter get away. This property is on Shelter Bay so there is a marina on one side and bay on the other. Across the street is all park and piers to take great walks. The rooms were very large compared to newer hotels and the maintenance was good. We are picky about clean rooms and this room passed our test. We stayed on the 3rd floor and it has a nice balcony to sit and watch the ships come.

    4
    « Lovely location, clean and great view »

    I booked this hotel as I wanted my husband to enjoy his birthday time away in beautiful San Diego. It did not disappoint. We faced the marina which was a lively view. The weather was too cold to sit out on the balcony, but I cannot blame Best Western for that! We were on the second floor and there did not appear to be an elevator, but to be honest I didn't ask, as it didn't bother us. We did not use the restaurant except to get bagels for the trip home (and they were fine), and the staff gave me a big bag of ice for our cooler. Check in was 4 pm, and I asked for an earlier check in but as it happened our room was not available until 4:30. We would go back though.

  • 2
    « Expected more from this hotel »

    Based on good Tripadvisor reviews, we booked this hotel for 4 nights in San Diego. We drove down from Alberta looking for some nice weather. Our disappointments were: Suite room with kitchenette and 2 queens was smaller than what we needed for 2 adults and 2 kids. Most of the hotel, rooms, carpets and furniture looked worn. The heating/cooling system was very noisy. There were not enough utensils or bowls in the kitchen to allow any real cooking. The worst thing was that the bed was completely sagged out in the middle. We didn't sleep well and woke with back and neck pain. Poor sleep quality was the reason we shortened our stay. Please replace the mattress! But on the positive side: our children (age 9 + 11) really loved the 8 foot pool, spacious and beautiful as in the pictures. They dived and swam for hours. The bathroom in our suite looked updated and very clean. The hotel location on Shelter Island San Diego is unique. It was fun looking out over the marina.

    5
    « Nice location and close to everything in San Diego »

    Stayed at this property for 5 nights with my family and we enjoyed our stay. Breakfast was delicious and Paula took very good care of us. Overall, the staff we encountered was excellent and very approachable. The pool was nice and the hot tub was perfect after a long day. The location is great as well, just a few minutes drive from the airport and many of the popular tourists locations are within a short drive.

    4
    « Great room »

    We stayed in a suite with a king size bed and an extra room with french doors separating. The room was clean and it was great having the extra space with a baby. She goes down at 7 and then my wife and I had a separate room to read, have a few drinks, and watch TV without bothering the baby. The air conditioners were a bit weird and we couldn't get the temperature right. Also the room was a bit noisy, not too bad but you could hear the neighbors and traffic outside. The room could have had a view of the harbor but it was blocked by bushes which was a total bummer.

    5
    « Boot Camp Graduation Trip »

    We came to San Diego for our son's graduation from Marine Corps boot camp. This hotel was just a ten minute drive from the airport and MCRD San Diego. We loved the ambiance and the rooms were beautiful, comfortable and very clean. We had two rooms in the Casa Marina building, both with water view balconies which we really enjoyed. One room had a peaceful view of the quiet marina and the other room faced the road and Coronado Island- my husband loved watching the aircraft and action going on in that area from our balcony. We ate breakfast at the restaurant, which was delicious and affordable (however we found the dinner prices high and seemed the menu was mostly seafood so we did eat there for dinner). Shelter Island was such a wonderful place to stay and really made our trip feel like a beach vacation. We would absolutely stay here again and recommend this hotel!

    5
    « Best of Shelter Island »

    Last time we stayed on Shelter Island we were disappointed in our hotel, so we checked out the Island Palms and after seeing the rooms and talking with staff vowed to stay there next time. We're glad we did! Our room was lovely, the setting was peaceful, and the people in all departments were welcoming, professional, friendly, and competent. We have low expectations of hotel restaurants, so rarely eat in them, but this time we tried the Blue Wave and couldn't believe how good it was. Definitely a Hidden Gem. The menu offerings are varied and interesting (a seafood chowder that included macaroni and cheese! Thai fried Brussels sprouts!). The bar is very small (only 3 inside tables, plus bar stools)) but the dining room,complete with white linens, also offers bar service. Breakfasts were excellent, with Paula, who used to work at Red Sails Inn (sadly recently demolished) offering her big smile and perfect service to all her new customers. When we checked out, Danny, at the front desk asked how everything was. We mentioned a couple of things that could have been better (the bathroom exhaust fan was a bit noisy, and the heater was balky). Before we got back to our room, the maintenance man was there to see what could be done. We weren't particularly perturbed by the fan nor the heater, we only mentioned it because we thought it would be helpful. In some places staff gets defensive and you wish you hadn't said anything. Not here! They genuinely wanted to know, and acted on it immediately. Impressive!

    5
    « Yacht Club and harbor setting »

    Charming hotel in the PERFECT location! Well appointed and comfortable room! Great view of sailboats from my room. Desk, grounds, hotel, and restaurant staff were very cordial and friendly. The hotels on-site restaurant was OUTSTANDING!!! Very clean and attentive servers (especially Jean)! The clam chowder was superb! The clam, oyster, and shrimp bowl I ordered wasfresh and delicious!!! A must-do spot to stay or at least enjoy their fabulous restaurant! I'll be back!!!

    5
    « Great location and room! »

    This hotel is right on Shelter Island and is convenient to restaurants, the airport and tourist attractions. The staff was very helpful and our suite had a beautiful view of the harbor!! Also we had a very comfortable king bed!! One warning..It is $10 a night for parking.

    5
    « 3 days in San Diego »

    Beautiful view of the ocean, truly helpful staff, quiet facilities and near all the attractions! We got a chance to explore the Shelter Island, Harbor Island, USS Midway and Gas lamp district. All within a short drive! Will definitely stay again :)

    5
    « Would love to come back soon! »

    This hotel was booked for my boyfriend's 40th birthday. I booked a room with a marina view, which there definitely was but just a little hidden behind all the greenery, but that was fine because we were only a few feet away from the marina. The hotel staff were absolutely pleasant and helpful during checkin and checkout. Also, the day before I placed a phone call to see if they offer anything that can be sent up to the room on the day of his birthday, and they were kind enough to email me the a nice spreadsheet of their services, I did not use them because we ended up doing something else, but just the fact that they accommodated me ahead of time was excellent. The room was clean but I wish it was a bit more spacious, also the bathroom needs more ventilation in my opinion, doing make up and hair was almost a nightmare because it was super hot in there that at one point I thought I had a fever. The hotel was located literally 10-20 minutes away from every major attraction, including a ride to La Jolla Cove (which I highly recommend). On the other side of our hotel was a magnificent view of the San Diego downtown area plus the Naval Base. Overall experience with the staff and the stay is 10+! Very likely to come back again.

    1
    « Fecal Matter on the Bed »

    My husband and I chose this hotel based on so many rave reviews. Upon arriving our room wasn't ready. We were very limited on time given a wedding we we were in town attending that day. We got a room and literally dropped off our luggage off and left to head to the wedding. Upon our return after a long night we went to get in the bed only to find fecal matter stains on the bed spread. Called the front desk - waited 15 min. They said they were going to send someone but never did. Called a second time - about 10 min later a severity guard showed up with a gross replacement bed spread we were supposed to put over the dirty and soiled blankets. They acted like nothing was wrong. When they saw the disgusting cover they said they would be back with something else. My husband and I were extremely tired and honestly staff didn't take the matter seriously. After waiting another 20 min we decided to drive two hours home. Worst experience - awful service - I will never stay at a best western property again. (This is supposed to be a Premier property ).

  • 5
    « Perfect Location »

    Island Palms was a pleasant surprise, not knowing Shelter Island area. The setting was quiet and loved having the marina on one side and the bay on the other side. Hotel room was very clean and bed was wonderful! My only recommendation, if requesting a room on the ground floor is not to be on the end. The occupants going up the stairs and using the sliding door seemed to be magnified by the echo of the walkway. Very noisy!

    5
    « Loved it. »

    We stayed here for a few days prior to a cruise. The staff and service were the best. Friendly efficient. As they were not full we were upgraded to a bay view room, 519. It was a pleasure to watch the navy ships come and go. And the jets were amazing. Very busy place. We were right across from the boardwalk and spent many hours just strolling in the sun. Grounds of the hotel were lovely. Our rooms was comfortable and clean. We are already planning our next visit here. Very nice fire by the pool after dark. Had happy and and dinner one evening in Blue Wave, enjoyable.

    2
    « Overuse of Cleaning Products Ruins Seaside Vibe »

    We checked into what was supposed to be one of their best class of rooms--a one bedroom suite with marina view. The first room we were assigned to was situated with an obstructed view of the downstairs suite--a large a-framed roof that covered about 50% of the viewing area. It sticks out beyond the top floor by several yards-estimated 10 yards at least. The other issue was with the use of highly toxic chemicals for cleaning and deodorizing the room. It was an extreme smell upon entry, that made by chest tight and I could feel a headache starting. So we were given another room, this time with a view obstructed by a large tree and with a terrible chemical smell also. My husband touched the stuffed chair, and goo came off in his hand, which smelled terrible. It was a very toxic environment that even opening both the entry door and patio door did not remedy. We were then taken to a third room that had just been checked out of that had not been cleaned yet to view. It had the same obstructed view as the first one and had not yet been cleaned. It smelled like cigarette smoke, the furniture was very shop worn and grubby looking. The room, even though facing a sunny marina, was very dark and dingy looking. At that point, I went and sat in the car and fortunately found another hotel to stay at. So we checked out and left Shelter Island. Its a shame that this hotel apparently has such old, smelly carpets or furniture that they feel the need to try to mask it with highly toxic smelling chemicals. I made a note when reserving that my room not be treated with such chemicals and was assured with a phone call I made before checking in that it would indeed not smell weird. The chain hotel I ended up moving too checked me into a room that had just been cleaned--it was spotlessly clean but had no residual toxic smell. The location itself is somewhat out of the way of the area attractions and involves driving through Shelter Island traffic, then Point Loma traffic to get elsewhere. The area itself has a gritty feel to it, although there are nice view of San Diego if you cross the parking lot, cross the street and look to your left.

    4
    « Scenic location »

    Shelter Island is a maritime paradise so if you enjoy watching boats this hotel is a great option. You can stroll on the walking path directly across the street. The complex is quite sprawling and we were in a 2nd floor room far from the main lobby. So a bit of a schlep with luggage. Front desk staff is superlative and responsive. The room was clean but the bath tub was kind of springy underfoot. Bed was comfortable.

    1
    « WORST »

    Mildew carpet, super noisy. Bathtub was plastic and the room smelled awful. Super far away from any food. Staff was friendly but the property was disgusting. WiFi hardly worked and the building carried noise everywhere.

    5
    « Beautiful views »

    This is in a great location where you can stroll along the waterfront and docks. Parking was easy and free and the room was very comfortable. We had a lawn outside our room and a walkway along the docks. Great restaurants within walking distance.

    5
    « San Diego Stay Place »

    Great location. Close to Kona Kai Resort at a fraction of the cost. Quiet but close in , Shelter Island is an ideal location. Many rooms overlook the marina and have terraces. Very comfortable. Go to Kona Kai for happy hour!

    5
    « Layover to Hawaii »

    This was our second stay, next year we want to come back and make this our actual destination! The room was comfortable and cozy, lovely porch overlooking the bay! Breakfast at the hotel restaurant was affordable and fantastic and our server was great!

    1
    « Honestly my worst hotel stay ever! »

    Arrived an hour early and advised room wasn't ready, so I went to their restaurant on site and had a bite to eat. Around 3 pm the hotel called me on my cell phone to advise my room was ready. Check in was good, however surprised to see $10/night parking fee that was not listed on Expedia during check in. The room appeared nice until I saw my view (no view at all). The hallway door slammed loudly as their was no apparent closure device to minimize the slamming of the door. This proved to be a huge annoyance when adjoining guests entered or left their rooms throughout the evening until about 9 pm. To say I felt claustrophobic in my room with the lack of any view at all cannot be overstated. Then to top it all off being awoken at 7 am by the thunderous roar of large wheeled garbage bins being rolled out in front of my room to be picked up by a garbage truck really just did me in. When the back up beeper sounded and remained beeping for many minutes any hope of getting a few more minutes of sleep were quickly abolished. What a horrible experience! Who schedules garbage pickup at 7 am? ????Best Western

    5
    « Enjoying a week of comfort and beauty »

    We arrived this past Wednesday after leaving a very cold January behind us. Upon arrival our very pleasant registration clerk (Danny) checked us in to a comfortable mini suite in the Case Del Mar bldg. The marina view is beautiful with spectacular color following sunsets. The room is spacious and bedding comfortable. We are enjoying coffee in the mornings on the balcony overlooking the pool. Guests seem to be considerate of one another and in conversation many being return guests. This speaks volumes for the friendly attentive staff. The pool and jacuzzi areas are well maintained with plentiful landscaping. Complimentary bikes are available to view Shelter Island. We have decided to extend our stay and Danny was most accomodating with our request. Appreciation to all making this Best Western the BEST!

  • 5
    « One night paridise »

    The location was perfect so much to see and we walked everywhere, we did not have to worry about parking as it was taken care of at the hotel. Staff were great, rooms clean and nicely decorated. Bed was comfy, and the room was quiet. Cannot wait to stay again.

    5
    « Great service »

    As soon as we got to the receptionist desk , Brenda was very welcoming as she was very helpful getting us rewards and offering one of the best rooms available. Food was A1 , servers politely get you anything you need, no doubt one of the best costumer service ive had . ??

    5
    « Great value! »

    We recently stayed here with our three year old to go to SeaWorld. jenny at check in was outstanding to accommodating any of our requests! Great restaurant and location to SeaWorld etc. Will definitely stay here again.

    5
    « Perfect resort , make you feel wonderful! »

    Looking for beautiful best western to unwin... ? Perfect location facing ocean or marina, cant beat it! Lush greenery , flowers of paradise, humming birds, feel the soft beat of the place, time had stop here.

    5
    « Girls Weekend! »

    The place is one of the best Best Westerns I have ever stayed at. When we checked in we were upgraded to a suite because we were celebrating too special occasions. Danny who worked at the counter was wonderful and we he provided the best customer service. You can see the Bay from our room and behind us was the harbor. We walked 3 miles everyday along the water and enjoyed the beautiful weather. We are literally 5 minutes from the airport and centrally located. I can't wait to come back during the summer, however, I'm sure the rates will be higher and a lot more people.

    5
    « Wonderful relaxing break »

    We came from the UK to visit San Diego over New Year. Had a wonderful time and enjoyed our stay at this hotel very much. We would highly recommend it. Great views, rooms spacious and clean. All amenities there and staff were very helpful. We miss the breakfasts ..... good thing we took lots of pictures to remember how great it was there ....... now we are back home in the gloom (with rubbish breakfasts!).... Cant wait to come back again. Thank you so much for a relaxing wonderful holiday.

    5
    « This hotel puts the BEST in BEST WESTERN »

    This is our 5th year in a row that we are staying at BEST WESTERN ISLAND PALMS. WOW this BW puts the BEST in the BEST WESTERN name. The staff from BOB LEVINE the manager, to just any staff member we meet , they are so friendly and accommodating every time, the rooms are very clean and nice size, the two pools and two hot tubs are very nice, but what stands out is the hot tubs have jets NOT bubbles, and those jets are nice and hard to massage ones weary body. The BEST hot tub anywhere. The beds are very comfortable, not to hard nor to soft. The location on SHELTER ISLAND right in the middle of the city is amazingly quiet, with no thru traffic, the downtown views across the bay are amazing, the walking paths are great for exercise. One can stay on the island and be totally content. We would highly recomend BEST WESTERN ISLAND PALMS to anyone from single to couples to families. Great play structure for kids in park. Come for one night stay for a week. Now putting in elevator for second floor guests.

    5
    « Great location with easy access to all San Diego sights. »

    Single King room with great views of the marina and the San Diego skyline. % minutes to the beach cliffs at Hill Street, 10 minutes to Seaport Village, 20 minutes to Coronado Island. La Jolla is north along the coast with many coastal villages and unique cuisine. The hotel is quiet, clean, convenient.

    4
    « Awesome! »

    We have nothing but great things to say about our visit before the holidays. Staff was friendly and helpful. Beds were sooo comfortable. This was our first visit to San Diego and We will definitely be back !

    3
    « Positives and negatives »

    We stayed here and came in the day of the winter rainy storm. They upgraded us to a Marina view which was nice. The first three days were nice and quiet tues-thurs. friday night there were people above us running, moving furniture, dropping stuff,loud... finally at 1100 they quieted down . The next night, mind you, the night before we are to leave, my teen awakens to the sound of ? oh! Oh! ? at 230 am. So now i am awake and try to turn on my window unit to drown it out.. so it was time for us to go to Dunkin donuts at 4am. I really enjoyed walking the marina at night which was awesome. I enjoyed the fire area at the pool. The room was a bit tight to open the door right at the bed but only 2 of us so we managed. Room was very clean. But just didnt enjoy the noise... I am being completely honest and before the last night event i was prepared to give 4 stars, but couldnt. I think the window unit in C120 needs an upgrade or replacement and could use some painting in spots. Yall were very nice and i would stay here again, but i would get a suite in the upper level marina side if i had to do over...

  • 5
    « Lovely hotel, clean, comfortable, good location »

    We stayed for 3 nights at the beginning of a trip to southern California and then booked it again for the 2 nights at the end of our trip since we enjoyed our first stay. We were upgraded both times to a suite which was very spacious and provided a small kitchen area with microwave and fridge as well as dishes and cutlery. Beds were comfortable, the rooms and grounds were well maintained. Staff was very helpful. It is a great location overlooking the water, away from the busy downtown yet very close to the airport. It is easy to get from here to the downtown area or north and out of town. The rate was cheaper when I asked at the front desk than I was able to get online. If we are ever back in the area I would stay here again.

    5
    « Great views of the Shelter Island Marina and San Diego Bay »

    We have a one bedroom suite on the 2nd floor, marina view. Rooms on the bay side can be noisy from the road and the Air Force base on the other side of the bay.The building we are in is a 4 plex so there are not many people walking past. Our suite is very comfortable. The kitchen has a full fridge, microwave and stove top. There is no oven or dishwasher. We ate out. Bed is very comfortable. Some of the pillows are feather. Large bathroom with double sinks and good counter space. Needs more towel racks. No bath tub. Large screen tv in living area and bedroom. Nice grassy area by the marina to sit and read. See picture. Only draw back is that the lanai is right next to the neighbors. I could pour them a glass of wine from our lanai. See picture. The walking here is great. There is a path along the marina and one alone the bay. I walked every day. It is fun to watch all the activity on San Diego Bay: boats, ships, jets, helicopters, birds, people. There are only a couple of restaurants within walking distance. However, there are many great ones within about a 5 minute drive and Old Town is about 15 minutes away. Would definitely stay here again.

    5
    « Great location and great staff »

    Our first trip to San Diego and we really lucked out by choosing this hotel. We were facing the marina and really enjoyed the view of all those boats bobbing on the water. Across from the hotel was a walking path that seemed to go all around the bay! We loved the experience and both agreed that we will stay here on our next visit to San Diego.

    5
    « Lovely stay at Best Western Island Palms Marina »

    We really enjoyed our stay in Sam Diego at the Best Western Island Palms on Shelter Island. We stayed in a king Suite for 4 nights in Jan 2018. The room was super clean and comfortable. The marina is beautiful and quiet. We love it and highly recommend it.

    5
    « Terrific Place! »

    An unexpected change of plans had us in San Diego. We basically saw this attractive hotel and decided to get a room for the night which has turned into 4. The staff is terrific from Danny and Luis at the front desk to our wonderful Housekeeping staff who keeps the rooms spotless, we couldn't ask for a better vacay! The restaurant also has been a delicious way to spend time overlooking the marina! Thank you! Scott and Kim

    5
    « Best Hotel in San Diego! »

    We recently visited the Island Palms hotel with our six month old and had one of the best hotel experiences to date.The staff at the Front Desk went above and beyond to make their guests feel welcomed and important. Danny was always a friendly face and was willing to answer any questions to make sure our stay was enjoyable. During our visit, I came down with the flu and needed some meds. My wife called the front desk to ask if we could purchase some Tylenol onsite. Not only were they able to charge it to our bill from the phone, but Spencer from the Front Desk hand delivered it to our hotel room within minutes.The phone operator, Hank, called a couple of times to ensure that our stay was going well and to see if all our needs were being met, which is a nice touch. The housekeeping staff was also very friendly and even offered to help carry some grocery bags for us when we had our hands full after a Target run. The rooms are very well maintained and cleaned each day. Every morning we sat on the patio overlooking the marina while enjoying our coffee. At the Blue Wave Bar and Grill (the onsite marina view restaurant), we received wonderful treatment from Robin and Roberto during our almost daily breakfast visits. Robin became an instant friend and bonded with our little son right away. Sometimes we would stop by the restaurant just to say hi to her, even if we weren't eating there. We also had a couple Mai Tais by the pool and they were fantastic. Overall this hotel is a gem. Shelter Island is very safe and central to many San Diego attractions and beaches. We stayed two weeks during this trip and are already looking to schedule our next stay at the Island Palms.

    3
    « Poor TV, faulty food management »

    This hotel does not offer any premium movie channels except HBO so we must watch poor quality TV... we actually moved to a hotel with better movie choices. Once with very poor food we complained to the manager but still were charged for it.

    4
    « great location »

    location is fantastic - pay the upgrade for a Marina view. If you have kids, ask for a ground floor room by the pool or jacuzzi. If you don't have kids and want peace and quiet, ask for an upstairs room AWAY from the pool and jacuzzi.

    5
    « Fabulous and beautiful! »

    Arrived at the hotel in the dark and woke up to a beautiful marina out my back door, with sunshine and peacefulness. The food was delicious from the restaurant. The bed was so comfy and the pillows were like resting on clouds. Really, really nice!

    4
    « calm place to stay away from city and the crowd »

    near to several beaches, la Jolla, pacific beach, and other attractions. U must drive off island area to go to fast food or grocery, but close to whale watching, museums, airport and crowds of people.Walls are thin and u can hear all neighbors but a nice location with bay on one side and marina on the other. patio on ground floor and balconies on 2nd. Dec 2017 elevator under construction so had to stay on 1st. laundry 24/7. restaurant average some things pricey. stayed in a junior suite with a full kitchen. unfortunately a very tiny fridge without freezer so freezer items checked in at hotel kitchen for a few days with claim ticket was helpful. nice lobby, atm, 2 pools. very pleasant and calming when neighbors are not home

  • 4
    « Nice location overlooking marina »

    On Shelter Island, so you get a view of San Diego on one side and Coronado Island on the other. Overlooking the marina, with heated outdoor pools (2) and hot tubs (2). The on site restaurant provides good food at reasonable prices and great service. Staff at the restaurant and hotel were very pleasant, welcoming and helpful.

    5
    « Great Stay »

    The front desk employees were the sweetest and very on top of things. We stayed in a double-queen bed room which was absolutely perfect. The decor was nice and the layout of the room was just right. The hotel also has a pool and jacuzzi. It was also not too far from shopping and food locations. I would definitely stay there again!

    5
    « Family Christmas get together. »

    We all arrived together on the 12th of Dec, eldest daughter from Vancouver arrived first we followed a few hours later. The girls staying in the one hundred series below and us above in the two hundred series with the kitchenette overlooking the bay. The Festival of Lights was magic from our patio, the whole seafront was jam packed, so it was fantastic to chill from above and watch the traffic jams after the event. Lovely walks along the front in both ways and beyond. being an ex Sailor and Ai r Force I was in my element. The hotel staff to my mind we were superb in all departments, special thanks to Danny on the front desk and his colleagues. Housekeeping Ladies were cheerful and superb. Julia (she makes the best Margaritas in the area ) Shannon and Robin for their service all , cheerful and efficient. It was the best position for us, and we were very pleased with our selection and sadly to-morrow the 28th we fly back home to the chill of the UK. In closing,we would return and have no hesitation whilst in the area to book again. Wishing all the Staff a very Happy New Year

    5
    « Helpful staff »

    Great view - be Maria side for the best view. Great walking in the area Carolina R (front desk). She was full of fabulous recommendations. Every one of what she suggested was terrific. Plus she was cheerful & happy.

    5
    « loved our stay »

    I really liked this hotel. It was nestled in a beautiful area without a much traffic and plenty of parking available. Both the front and back of the hotel has bay views. The room was cleaned (and after I found something that needed attention, it was cleaned again). We were given an upgrade for free to our room as well as free parking after our elevator went out. It was a well run hotel and the staff was very helpful and friendly. I would stay here again, however, The only change I would make is that it is time to upgrade the beds. A little uncomfortable for my taste. It was a nice place to stay and I am likely to stay here again! :)

    5
    « Beautiful »

    My family and I decided to do something different this year since our apartment is very small. I have stayed at plenty of the other Best Western by far and this one was gorgeous and comfortable. The site is next to a nice little park with a path for walking. At night it is gorgeous if you want to take a nice little stroll.

    5
    « Great Rooms & Great location »

    Great staff, always accommodating; and while not especially large the rooms and bedding are exceptional Tv's are great and the internet service is fast. Easy parking for an extra fee. Stay on the marina side if available

    5
    « Great staycation getaway »

    We love staying at Island Palms even though we live a short distance away. Really gives us the feeling of a mini vacation to stay on Shelter Island with the beautiful views. The staff is very welcoming and gracious. Our breakfasts in the restaurant were very good and beautifully presented. My breakfast quesadilla was loaded with fresh avocado and accompanied by pico de gallo and fresh fruit.

    5
    « Terrific place to stay while in San Diego! »

    Very convenient location just 15 minutes from San Diego Airport. Great experience from my first contact with Amber in reservations to my check-in with Danny at the front desk. He went out of his way to make sure we enjoyed our stay. Great rooms with balconies or patios. (Get a water view if you can). Comfortable beds. Plenty of parking. Free use of bicycles. 15 minutes from the USS Midway museum and plenty of tourist spots. Restaurant on premise (with daily happy hour) and more within walking distance. We didn't want to go back to Chicago!

    5
    « Always a great experience! »

    Quick, efficient check in. Wound up with suite-was expecting king room-great upgrade at no cost! Used points for this stay-easy process. No coffee maker in room-front desk made sure cafe got my coffee fix taken care of. Back in February 2018 for fishing trip. Best value for location in SD for my money!!!!!!

  • 5
    « Great place to stay »

    Love this hotel. Very beautiful views. Service is great and they even upgraded us to a junior suite for no reason. Very clean.. Loved our week stay. very close to everything we needed and beautiful bay.

    5
    « A really nice place to stay »

    This was our first visit to San Diego. The Best Western Plus Island Palms Hotel is truly a lovely place to stay. Front desk efficient and helpful. We stayed in a suite. Included a well equipped kitchen, very comfortable with a good view of the Marina. The bar very friendly. The Hotel is very well run. We would definitely recommend this Hotel. Very good location. Thank you for a very enjoyable stay...SShiel

    4
    « very nice property »

    Great location, comfortable rooms and excellent staff. The restaurant did have room service, but did not use. Some construction affected to view while walking on shelter island, but not too disruptive.

    5
    « Island Palms Hotel and Marina, Shelter Island San Diego CA. »

    My wife and I have been staying at the Island Palms since discovering it in 2006. We stay here about 10 to 15 nights per year. If you want to stay at pretentious hotel with a pompous staff who think they are doing you favor by simply existing, this is not your hotel. The staff at the Island Palms are always very helpful and pleasant, especially Danny at the front desk who has worked there for many years. The hotel has been remodeled very recently so the rooms are very fresh and clean. The hotel is located on Shelter Island which is really a peninsula in San Diego Bay. The views of Coronado Island and the North Island Naval Air Station about 3000 feet directly across the bay (very close) are spectacular! ( request a bay view room) It can get a bit loud sometimes, but if you love seeing United States Navy aircraft on full display you will love this hotel. You can also sit on your balcony and watch Navy Destroyers, Cruisers and Aircraft Carriers pass by only a few hundred feet away. The view of the San Diego City skyline is awesome, particularly at night! On the back side of the hotel (request a marina view room) is the Shelter Island Yacht Basin, one of the largest marinas in America. If you stay on the marina side, you will have great views of hundreds of power boats, sail boats and even a few mega yachts.You can also walk along San Diego Bay on one side of the island and the yacht basin on the other enjoying the the salt air and tropical island atmosphere. It is only a short drive to San Diego International Airport (8 min) and the Embarcadero (11 min) where you will find the San Diego Maritime Museum including the USS Midway Museum. It might sound a bit cliche, but staying staying at the Island Palms on Shelter Island just feels right. Mike H

    4
    « Great place »

    Great staff and beautiful location. Second time at this hotel and always pleased. Restaurant food is good and the patio is great. Very convenient location for the marina. Check in and check out at the desk was easy and the staff very informative.

    5
    « Nice hotel »

    Was a great stay with a great view. Love the location and the employees here are very friendly and helpful. Close to the airport and local restaurants. Rooms are nice, clean and comfortable. My favorite place to stay in San Diego.

    4
    « Love this place! »

    Anytime my travels bring me to San Diego I stay here. This is a really neat location; quite & tucked away from the hussle & bustle yet closely convienient to the airport & downtown and nice walking trails on the water front directly in front from the hotel! :-)

    5
    « Nice Place to Stay and a Nice View »

    We stayed at this hotel for our annual San Diego trip to visit my daughter. The hotel was nice and the staff was friendly and helpful. Our room was just what I requested, ground floor, water view on the Marina. It was nice, it had a little patio that lead to a walkway right along the Marina. We enjoyed our stay and would recommend this hotel. Good price for the area too.

    5
    « A Room with a view »

    A perfect relaxing weekend. I stayed in a king suite-room 204. Amazing marina view from both the bedroom and living room. I arrived early and was able to check in right away and received a room upgrade. Not too crowded since it was just after Thanksgiving. Staff were all incredibly helpful; especially Dennis. Everything was so clean. Full kitchen and large living room with small patio. If you are a tennis player, they have 2 well maintained lighted courts over the parking garage. A great walking path along the water just across the street. Both pools are heated and on the marina side. Can't wait to return.

    4
    « Great sunset view »

    This is a large complex at Shelter Island where there is no public transport so either you need to have a car or you need to call something like Uber or Lift for your transportation. But other than that there are lots of good restaurants around. I have booked a room with marina view and to our nice surprise we can see some stunning sunset from there. Our room is with 2 queen beds and it's a bit cramped but other than that I have no complaints. The room has microwave and fridge but no other kitchenware. The hotel has outdoor swimming pool that are opened in Dec, spa (i.e. hot tub), tennis courts. The staff are very nice and helpful and we enjoy our stay very much.

  • 5
    « Always enjoy our stay at the Island Palms »

    It's tradition to stay at this hotel when visiting our kids who attend college in Point Loma & La Jolla. Location is perfect and love the marina & harbor views. Ate breakfast at the Blue Wave restaurant and really enjoyed it. Took advantage of the complimentary bicycles throughout our stay. Hotel and restaurant staff friendly and helpful. Will definitely be back!

    5
    « Beautiful view »

    Huge room with upscale decor and furnishings, dinette, sink with pullout faucet, fridge, microwave, quiet out of the way location, large bathroom, close parking, harbor and bay views, friendly staff, balcony

    5
    « Execellent »

    Thank you. It was an excellent experience. I enjoyed it and people have made it excellent. Hope to make another visit again. I encourage others to pick this one as well. Thank you. Room was excellent and sitting by the ocean was also awesome.

    5
    « Family trip »

    Great hotel, beautiful area with walking paths right there. Convenient to several nice restaurants right there in Shelter Island. Short drive to Sea World and the Zoo. The queen suite was perfect for a family of 6.We will definitely return.

    5
    « Beyond Expectations »

    My room was absolutely beautiful! I can not say enough about this hotel I have never stayed at a BW this lovely. The entire team was welcoming and helpful. I would definitely recommend this hotel and will stay again.

    5
    « Family Tradition »

    We have been taking my parents here every November for the last 5 years...we love the Island Palms. The views of the San Diego Bay are awesome, the rooms are spacious (we stay in the Casa Del Mar). The staff are always pleasant and helpful. Have recommended to a number of our friends....they agree and have made this their place to stay when going to San Diego.

    5
    « Birthday Trip »

    This was our second time staying at this hotel so nice.. Last time was for a spring break family get away, this time was for my daughters 16th birthday and it was so enjoyable thanks to the staff who welcomed us on arrival and would say hello to us every time we saw them the rooms are amazing exspealey if you have a water view... Also the food is great too... Can't wait tell our next trip to this hotel....??

    4
    « We returned »

    We enjoyed our last visit and we enjoyed the latest visit. I was remembering how close it is to the airport and it is just a short trip to get there. I thought we could hang out at Shelter Island for a few days and we did The hotel is clean and the service at check in was friendly and efficient We had a nice room with a patio & king size bed facing the marina which was enjoyable Pool were satisfactory for a dip and hot tub We enjoyed hanging out at Shelter Island for a few days and this hotel was a good fit We stayed in the Casa Marina building Comfortable beds Nice big bathroom Good value

    5
    « Very nice hotel »

    Very nice hotel - would definitely return. We had no problems whatsoever and the queen suite we had fit our family of 5. The pool was quite nice and our kids loved it. The check in and out were both fast and staff was friendly.

    3
    « Disappointing visit »

    Made a reservation for this hotel several months ago, in anticipation of an anniversary visit to San Diego. At the time of booking, I asked for a quiet room. Not a big request, but very important to us. Reserved a king room in the Casa Del Mar building and the room was on the top floor (of two floors), however, was extremely close to the entrance to the building where there was a lot of activity during our entire visit. This included people parking, dropping off luggage, vehicles dropping off passengers, etc. If the weather is nice, you might want to leave the door to the balcony open, however, that is where the noise issue starts. Of course, you cannot do anything about the road noise and the noise from the Military aircraft across the street. You need to know this going in. The rooms facing the other side (the Marina view), may be quieter. Heard room doors slamming all night, and children (I am assuming), running up and down the hall. The hotel seems to host a lot of conferences/seminars and there was one taking place while we were there. Also, the key cards are the worst. You don't slide them, you move them across the access area and they are very difficult to open. A staff member from housekeeping told us that you need to press the door in order to get the card to work. Very frustrating. And the worst issue was the smoking. Although this is a non-smoking hotel and there are signs placed all other to indicate such, there were people smoking under our room, and the smoke filtered up to our room. So much for leaving the door open for a nice ocean breeze. Observed several other people walking into the building smoking a vapor cigarette and others walking around the property smoking. This is a nice property in a great location. The rooms are fine, the beds and pillows comfy. But, there are things that you should be aware of if contemplating a booking here.

  • 5
    « Great stay »

    We visited San Diego to your UCSD and stayed here through their university tour package. It was an excellent value with comfortable room, delicious breakfast, and beautiful surroundings. Highly recommend!

    4
    « Great place to stay while visiting San Diego! »

    A perfect place to stay while visiting San Diego. Only 10 minutes from the airport and with 15-20 minutes to the major attractions. We stayed in a suite with a full kitchen that was very convenient to have. Rooms are spacious , clean and well decorated. Staff is very courteous. There are bikes available and its great to ride around an island. Overall a great experience!

    5
    « Comfortable and convenient »

    The hotel was located near the airport and convenient to what we wanted to do in the San Diego area. We were in town for a family wedding and many of us stayed in this hotel. Service at lunch was a bit slow so we did not have breakfast in the hotel. We needed to get on our way

    4
    « great location, excellent price »

    Surprised by how nice it was for the price! Woke up every morning & looked out the window to see the harbor....sweet! Took a walk on the bay side pavement for a different view. Shelter Island is only about 50 yards wide; you can see both! Great price, great service,great location. Has 2 pools & fitness area, but we were too busy visiting SD!

    5
    « Great hotel and beautiful location »

    Great experience at this beautiful hotel. Room and restaurant were great. Enjoyed walking along the marina and bay, both just feet away from the hotel. Staff was friendly and very helpful. Rooms were clean and quiet.

    5
    « Front Desk Rocks »

    Front Desk staff are the greatest! Carolina and Luis treat their jobs like gold and they make everything perfect for your stay. I love coming to a hotel where staff are on point and make you feel like at home. Kristin is always willing to go beyond her job to help when needed. Joey has a great smile and his recommendations are great!! You have a great team at the Island Palms looking forward for next year!!

    5
    « Two fantastic water views. Back bay and Harbor. »

    Excellent location, location, location! Right along the inlet to San Diego harbor and across from Coronado Island Naval base. Hours of military activity on the water and in the air. Boats and ships of all sizes coming and going. Views of the buildings of San Diego and all it's lights at night.

    5
    « Pleasantly suprised, Great Stay. »

    I stayed a the BW Island Palms Hotel and Marina to attend a conference in San Diego. I was initially hesitant because I had a certain idea of the quality of BW hotels. I was very wrong. The grounds of the hotel were lovely, with palm trees and tropical plants. In addition there were a number of interesting sculptures on the property which conveyed the motif of being by the ocean. The staff were very friendly and accommodating. I asked for a room with a view of the ocean, and they were able to oblige. The room was nicely appointed, very roomy and was very comfortable. I had no complaints. I would definitely stay again. The hotel definitely benefits from having the marina in the back and the port of san diego at it's front door. The hotel also fits with the motif or essence of the fishing and yachting culture of shelter island.

    4
    « Nice place to stay but »

    Overall very nice place to stay, restaurant was excellent. The toilet seat was missing spacers under so it was too close to bowl and water, Bed was uncomfortable woke up every morning in severe back pain. Also no shuttle service to airport have to pay a taxi or rental car to get around.

    5
    « Our stay »

    We stayed at the best western plus island palms hotel and marina. I would highly recommend this place! We stayed in room 414 and it had its own mini kitchen which was a huge bonus. Close to the water, views of the marina out the back. Two wonderful pools and hot tubs. House keeping done a wonderful job. Reception was quick to respond to any needs. Adequate parking. We loved this place and would stay there again if in San Diego!

  • 5
    « Great experience! »

    We thoroughly enjoyed our 2 nights at the Best Western. Staff was super friendly and accommodated us the best they could. Not only did they let us check in as soon as there was a room available (around noon) but they also upgraded us to a suite because it was available! The food and drinks at the restaurant were great! We ate there for breakfast and lunch both days and had drinks. We had the marina view and it was very relaxing!the bike rental at the hotel is complimentary all day. Our friends stayed at the hotel next door and rented bikes too and we had them out all day but they didn't tell our friends that they would be charged 10 an hour for EACH bike. I definitely recommend this hotel!

    5
    « Great place to stay »

    This is a great place to stay in San Diego CA. The front desk staff made it easy to check in and out. Very close to everything in San Diego. The rooms were clean and quite and good view of the harbor.

    5
    « Great Value, Tranqil Location »

    Excellent value for location on the Marina and central to all of the attractions we wanted to visit. Enjoyed playing on the tennis courts followed by a dip in the jacuzzi. Nice to have affordable parking options on property or for free across the street.

    4
    « Great Location and Views »

    Stayed here for 3 nights, great location with Marina onside and bay the other, easy walking distance to restaurants, although the onsite one isn't bad at all. Rooms are big and well furnished and great pool areas.

    5
    « The Perfect Package; Location, Amenities, Customer Service, Value »

    We really enjoyed our one night stay. We selected this hotel because of proximity to the airport and price. Our party needed a rollaway bed, so we reserved a double queen sized room in the Casa Marina building. We were assigned a beautiful room with a balcony overlooking the marina with nice linens and upscale décor in the bathroom. Some notes: There is a parking fee, but it is far less than comparable hotels in the area ($10 per night). We were able to print our boarding passes using the workstations in the hotel lobby. The staff at the front desk provided us with a great map of the area, and gave us detailed directions to the nearest In 'n Out and gas stations. And complimentary cookies! This hotel rates an 'A' for value, location, customer service and amenities.

    5
    « GREAT TIME AT THE PALMS! »

    We had a terrific stay celebrating my parents 60th Anniversary! All the staff were pleasant & nice; with the exception Kristin F the Bellhop who was EXCEPTIONAL! She went above & beyond to move rooms for us (also moving our 4 bins of party food & beverages). And Kristin F happened to be our shuttle cart driver. She was funny and had us all laughing! Kudos to her!

    3
    « Lovely location »

    Room was adequate for my budget. A couple of things to write about. My fridge was extremely smelly, only discovered by accident that the power socket in wall was loose. So no microwave or fridge working. Perhaps staff could be more aware to check that all electrical outlets are plugged in and working? Also my room was next to the ice machine, I know that it has to be put somewhere convenient, but it was right next to my door, was very loud during night, and people using it woke me up at times.

    5
    « Secret Hideaway on The Marina »

    This is an awesome location worthy of 5 stars. High quality customer service at the marina! Super nice people, and room 123 was a large suite and very clean. The patio was large and nearly private. Great location in San Diego,Hotel has a pool and hot tub. Laundry facility at the marina was very nice. Nice walkway along the waterfront. Good food and service in the restaurant. Perfect location with lovely water views and environments, and a fine value. Will return!

    5
    « Our stay in San Diego »

    Excellent top notch service & food. Location across from fishing wharf and the USA Naval base. Many Navy ships sail right in front of hotel. Three cruise ships sail by us too. W also took a 2 1/2 hour dinner cruise on the Flagship around the harbor. Excellent service & food

    5
    « Great Hotel »

    The location and views were fantastic. Stayed in Casa Del Mar 2nd floor w a view of the Marina. Queen suite, very spacious and clean. We called for service and they came right away. Overall experience was great and I would return.

  • 5
    « Shelter Island Get Away »

    Met friends in San Diego for the weekend. The location, happy hour food & drink and friendly staff make this such a jewel of a hotel to stay at. Stayed one night in Gas Lamp district and one on Shelter Island. Next trip think will spend both nights at this hotel.

    4
    « Great stay and beautifull location. »

    First of all I love the San diego Bay and Point Loma peninsula. So for the start of our holiday we searched for something in between in resort style. Well Best Western Plus Island Palms is defenitely a resort style hotel! First the check in was really smooth and staff very friendly. We were too early for check in but they pro actively suggested to store our luggage. Really nice! The hotel isn't too big or too busy. Not a big lobby, but more situated outdoors. But not a motel either! The rooms were spacious with a huge bathroom. The beds really comfortable. So we had a great stay. Internet was good and fast! We loved the pool. It was a bit windy, but of the shielded area it was good to sunbathe. The views from there to point loma are gorgeaous too. Drinks in the bar and at the pool were reasonably priced. The location is excellent. Nice and quiet, but just 10 minutes drive to downtown or the other side of the bay. But also mission bay is around the corner. But you dont need to go far. Point loma and surroundings is great with lots of good restaurants.

    4
    « Great Marina views. »

    This is an older hotel so ask for the Casa Del Mar section upstairs with a marina view. Great location away from the noise and confusion downtown and walks around the island are very relaxing. Try the lounge for happy hour.

    3
    « Nice hotel. Great location »

    We were staying in San Diego for a few days prior to diving in Guadalupe and the dive boat recommended the Palms. It turned out to be a good choice. Not great but good. The location is really good for a short trip being just minutes from the airport. Even though you are in a city, Shelter Island has a very laid back resort like feel to it. We were in the Casa del Mar building facing the marina. The rooms on the other side face the bay. Unfortunately, you also over look 2 parking lots and a street. We opted to face the marina and it was a good choice. The room was acceptable. Clean and about what you would expect. The restaurant was also acceptable. The food was decent, there is an outdoor eating area and the waitstaff were really nice and efficient at what they do. We had one issue with housekeeping. They just didn't show up one day. We called the manager and he personally brought clean towels and additional coffee for the following morning, which was all we wanted at that point. He was very apologetic and the fact that he personally came and apologized made us feel better. After all stuff happens! There was some renovation going on in Casa del Mar and it looked like other buildings as well. Nothing to interfere with guests. There are 2 pools for guest use as well as a fitness center. Wifi was free and good. All in all, we would probably go back if we were looking for a place to spend a few days in San Diego.

    5
    « Great Hotel Experience »

    We have stayed at this property 4-times over the last two years. It has consistently provided a relaxing and enjoyable experience. We shall return! The dining facility is very relaxed and scenic; the staff has always been on the ball; and the food, very good.

    5
    « Excellent hotel in San Diego! »

    Very clean rooms, and hotel interior and exterior beautiful and spotless. Staff very nice, and view was wonderful! Convenient to everywhere you want to go. I would return to stay here in the future. Thank you!

    4
    « Shelter Island Cozy Hotel »

    Perfect location for Marina & Bay views. Nice place to walk or jog anytime of day, hardly any traffic & beautiful views. Hotel is clean, bed comfy & we like having a private patio that I think mist rooms have but the room did look a bit tired & is in need of updating. There are 2 pools that were clean & has towels outside, the smaller pool is quite & in a secluded setting. Restaurant are walking distance. Yes we would use this hotel again but hoping to see some room remodelling next time.

    4
    « Great Location & Pretty Property »

    This was our first time to San Diego. We stayed at the Best Western Plus Island Palms Oct. 2-5, 2017. The property is huge with different buildings. The staff gets around in golf carts. After reading reviews, we decided to book a double queen in the Casa Marina building, which from what I was told, is newer than the Casa Del Mar building (they all looked alike from the outside). We booked a room with a marina view of the houseboats. The room itself was very nice and extremely large, with a microwave, fridge & coffee maker. The front staff were very nice & efficient. There are also two pools & a Jacuzzi, as well as a tennis court & a small exercise room (which was rarely used). We often walked outside on the footpath across the street which stretches a mile or so, there were lots of joggers early in the morning. Driving in San Diego is very easy, and we went to nearby Mission Beach and the San Diego Zoo during our trip. All in all, a very nice property for a Best Western, will definitely visit this hotel again.

    4
    « Quick overnight for a wedding »

    The hotel was larger than I expected. Room was very quiet - no plumbing noises or street noise. I wasn't aware of a parking charge until I checked out, but they waived it. No problem parking. They let me check in early. After the wedding reception I spent a little time in the pool and hot tub, which were both nice. Very comfortable. The only thing I thought was odd were the shutter panels over the windows rather than black-out curtains. Several panels & I had to move each one separately, then ended up with a gap in the morning light.

    3
    « Best Western Palms San Diego »

    Great room, great staff, great food. Average to poor accommodations for extended business stay. I would suggest that site improve accommodations for extended group events. Need to improve internet accommodations, need to increase on duty staff and improve on out going shipment services (Fed Ex, UPS, etc.).

  • 5
    « Best stay of our vacation ! »

    We were greeted by a very friendly staff member who made us feel very welcome instantly. After a short check in we were informed that our room was ready. The Room was very clean and tidy, beds were fantastic. The Hotel is also home to a great restaurant and a very nice bar where you can drink some great cocktails. There was also a good sized pool available which we used frequently. I want to say again how nice the staff was, we couldn't' walk past the lobby without a friendly greeting; Would stay here again if I ever visit Diego again.

    4
    « Amazing!!! »

    We just got home from our 4 night getaway to SD, and had an amazing time. We got a one bedroom suite, which I highly recommend. It wasn't that much more, and you get a ton more space. The staff here is incredible. There wasn't one employee that wasn't kind and welcoming. At checkin, we were blessed to get Lellani. She went above and beyond for us, and we are very thankful to have met her. The fireplace at the secondary pool and jacuzzi was nice to cozy up to on the chilly nights. (Another bonus of getting a suite in the Del Mar building) It was in an amazing location, it was close to everything. We were able to go to mission beach, downtown, La Jolla, and go back and forth to the hotel to get ready and change. Everything was just a short drive and the views on shelter island were incredible. Especially the view of downtown at night. There was however only one thing I would change, and that's the cleanliness of the rooms. Although they weren't filthy, there were however signs that it needed a good deep cleaning. The shower curtain in our small bathroom shower was not clean. It had dirty water spots, and hair and dirt in the corners and on the trim. (Room 516) I actually ended up taking a cloth and wiping some baseboards myself since it had brown spots on them and housekeeping missed them a couple days in a row. Really wasn't a big deal, just why I gave a 4 star instead of a 5. Overall good bang for your buck. I was extremely hesitant to stay at a BW because we've had bad luck in the past, but this location was pretty nice. We had an amazing time in San Diego.

    3
    « Nothing wrong just not blown away »

    Room was very comfortable and well kept. Hotel is in a good location, easy to go for nice walks. Staff is very professional. Bartender was good but lounge was cramped and expensive. Overall its a nice place just didn't seem to be an above average value for what you got. My wife loved it though.

    5
    « AWESOME VIEWS at night and in morning! »

    We arrived very late at night after our wedding reception. The views of the San Diego city skyline were lit up and it was beautiful. We stayed in a room just off the marina with a cute little patio area. It was also beautiful at night and so serene in the early morning. We loved this place and would definitely recommend a room right off the marina for anyone (local or traveler) who wants a romantic little getaway. Gorgeous.

    5
    « Wonderful Location »

    Love this hotel as it is located between San Diego Bay and the Harbor Marina. It has walking paths, suites, a great restaurant, and a newly refurbished playground close enough to walk to with our three-year-old grandson.

    4
    « California coast »

    The location is perfect! Just stay here, Shelter Island is a strip of nice hotel resort style places maybe 8 or so of them. The wonderful thing is it's quiet, marina to the rear and bay to the front with a wonderful running or biking or walking path. Rooms are nice, ours smelled a bit musty as we had a ground floor unit but we got over it. The pool area is large and has a bar/ restaurant on site. You are midway between attractions also. Just behind the island are great local eateries at locals prices maybe 4 or 5 blocks. Your best local waterfront seafood is mitch's hands down 4 mins away on the next island "Shelter Island". As far as the room goes the only thing that needs to go is the carpet in the bedrooms, we had tile in the bathroom and granite counters it was nice. Why the entire unit isn't tiled is beyond me because everything else about this place is great. We rate it a go! Stay here.

    5
    « Great getaway »

    We came back for a second time. We will be back again. It was perfect like the last visit. The area is great. The sunsets are beautiful. We had perfect weather. The staff is fantastic. The restaurant was great. My husband loved the eggs Benedict. The rooms were a nice size. We loved the balcony and the view of the ocean.

    5
    « Awesome stay! »

    This hotel is awesome! The rooms are spacious and have great views. The private patio is perfect to view the bay. Check in and check out is easy! Housekeeping does a wonderful job and very attentive. We will definitely stay here again.

    5
    « Shelter Island stay when in San Diego »

    We always stay at Island Palms on Shelter Island when in San Diego. Great location. Blue wave restaurant in the hotel is top quality. Rooms are just perfect. Quiet location and very easy commute to the attractions.

    5
    « A very relaxing stay »

    My husband and I stayed here as part of our honeymoon road trip. Our room was spacious, clean and had everything we needed, including a coffee machine and a microwave. The view from our balcony of the sea and the side of the harbour was fantastic. We enjoyed spending time in the pool areas. Overall the staff were helpful and friendly. However we did come across a rather hostile member of staff at the bar on our first afternoon there who did not seem to want to serve us. When we filled in the check in survey which came to us via email later that day, we mentioned this and were given two complimentary drinks and/or breakfasts which we didn't expect at all but was much appreciated. We had a very relaxing and comfortable stay and would definitely consider staying here again in the future if we are back in the area.

  • 4
    « Good stay »

    Overall we enjoyed our 3 night stay at BW Island Palms. Staff were very courteous, helpful and accomodating. The room was a reasonable size but the bed was a little soft for our liking. We ate at the resturant twice and found the service and food very good. The only complaint we would have is the charge for parking.

    5
    « AMAZING 1 BEDROOM SUITE »

    We stayed at the Best Western Plus island Palms in August 2017 for two nights, but I wish it would have been longer. This was the last hurrah for our family of four before our oldest daughter went off for a year abroad, so it meant ALOT to me to get the perfect room. I booked months in advance and requested the marina view (which cannot be purchased, it is just the luck of the draw). I called days before to ask again, nicely, and Keilani told me to call on the way to the hotel to let them know we were on our way. I did that and crossed my fingers. When we arrived, Joey told me our room wasn't ready, but he said we did get a marina view so I was elated. When our room was ready we were checked in by Keilani and Joey who gave us just the best room ever. We stayed in room 208, a 1 bedroom suite with 2 queen beds, a full kitchen and sitting room that faces the marina. It also has a small balcony with a table large enough to eat at. The bathroom was gorgeous, the beds amazing, but the sitting room was my favorite. I sat there every morning and had my coffee as I looked out at the boats. It was just incredible. Across the parking lot is the ocean. Also, down by the marina there is a walking path that my husband and I walked on each day, admiring the boats. That same pathway will lead you to another pool, jacuzzi and outdoor fireplace that is part of the hotel as well. We took the path all the way around to the entrance of the marina and back down along the ocean. If you keep walking on shelter island away from the marina you get to a small beach area with fire pits. One night we drove down there with firewood and had a fire and s'mores. It was so peaceful to have the fire, the ocean and the night time city lights of San Diego. I am super grateful to Keilani and Joey for their outstanding customer service. I am also very grateful to the housekeepers who quietly kept everything sparkling. I can't wait to go back. P.S. Even if you are not staying at the hotel, there is a really nice bar and restaurant with a gorgeous view of the marina on site.

    5
    « Great suite, good restaurant and charming location »

    This hotel is located on Shelter Island. It's a charming place. We booked a suite with marina view. The beds are super comfortable. I liked that you had a fan and a/c since the a/c can really chill the rooms. The patio was great for a breakfast and just to chill. Restaurant serves yummy food. Parking is available and WIFI works fine.

    5
    « Amazing Stay »

    Some of the best customer service I have ever encountered. They were kind, and upgraded us to a view room complementary. Pools were stunning, outdoor fireplace and view of marina. The bed was super soft. My only complaint was the tubs were small ( but we are spoiled at home) and no complimentary breakfast - a best western standard) Overall if in the area again I would definitely stay here again.

    4
    « Relaxing and enjoyable »

    I was unsure about booking a hotel away from the town centre but Shelter Island was a delightful location. Having a car would make this hotel more convenient but we travelled via Uber which was very easy. Our room was ready a couple of hours before check in time and we were upgraded to a room with a view. We enjoyed having drinks by the pool while our children swam and sitting on our balcony overlooking the marina. We visited the restaurant a few times during our stay and found the food and service during dinner to be excellent. The breakfast food was great but the service could have been quicker. Overall a great stay, we loved San Diego and would recommend the hotel.

    5
    « Very good place to spend a weekend »

    It was a pleasant stay room was nice staff very good lunch and dinner very good and the view was wonderful rooms were comfortable and clean I would like to be able to use it more often and I would tell co-workers the same I saw a good concert while I was there parking was easy and checking out was simple

    5
    « Beautiful Hotel Getaway in San Diego »

    This hotel is in the Marina, which is very scenic and tranquil. I would highly recommend the "marina view'" as your room will open up to a view of the Marina, with all the boats. We had a lovely little patio and then some grass and then the Marina is right there, along with a nice walkway that runs the stretch of the Marina. This view really made our experience memorable. Also, the staff at this hotel is lovely. They are very professional, friendly and courteous. We would definitely stay here again.

    4
    « Great stay »

    Island Palms is a great place to stay in SD. The location is good and views good over the marina on on side and to the city on the other. Suites with kitchen are great. Hotel and SD highly recommended

    5
    « Comfortable and Clean »

    The room in the marina building was comfortable, and I enjoyed sitting on the little balcony watching the boats while my family slept in. The service was excellent with the room being clean and fresh when we returned from excursions. Spencer at the front desk was especially helpful with site-seeing suggestions.

    5
    « BEST EVER ! »

    My wife and just spent 4 nights in a Junior Suite overlooking the Marina to the West, for my 70th Birthday. The Suite had a great layout, with all the necessities and supplies. We had room service breakfasts twice and they were great and at a reasonable price. There is also a small deck to dine on or just enjoy the view. There was a very comfortable King bed and also a pullout couch for another couple, if need be. We also enjoyed spending time at the Blue Wave Bar and Restaurant. Good food, service and crowd. We were just thrilled with our choice of this hotel and will certainly be returning soon to relax and enjoy the many sites in the area. Thanks again for a wonderful stay. We highly recommend this hotel tor anyone who is reading this review.

  • 4
    « Great Location »

    This hotel was perfect for our 1 night stay. The room was slightly small and the beds were small, but rooms were clean. The hotel has a sort of motel feel. We sat at the outside bar overlooking the marina watching the sun set - it was beautiful. Loved the location too as not in a very busy area.

    4
    « Best Best Western »

    This was the nicest Best Western that I have stayed at! The staff were very helpful and friendly. I would stay there again if I went back to San Diego. Disappointed that there were no drinks in the room fridge and there were not any convenient pop machines on the premises.

    5
    « Great stay! »

    We thoroughly enjoyed our stay here and wish we'd been able to stay for more than one night! The room, was spacious and clean and was very comfortable! The bar area is small but it worked for us. Luckily we got a table. The grounds are very nice and we look forward to staying here again!

    5
    « Excellent Pool, Palm Trees, and Location »

    We loved our stay! The pool was gorgeous. The large suite with separate bedroom was so comfortable and spacious for a family of four. The location was beautiful and easy to get everywhere we wanted to visit in the city.

    4
    « Great Hotel with lovely pool and staff »

    I'd recommend this to anyone travelling as it offers great value for money. The setting is lovely, we got a great view over the harbour and the staff are so lovely and helpful. There are two swimming pools and jacuzzis and there is a bar just by the main one. We had a very chilled out stay here in the main. The food at the Blue Wave Cafe is really good and well priced and the staff are great. Got lots of tips of the main bar waitress. The only criticism is the happy hour family bar restrictions. The area is too small. We stayed as a party of two families (7 of us in total - 4 adults and 3 kids). Kids aren't allowed at the bar and have to sit either outdoors (where there is no shade) or at one of the few tables furthest from the bar, and when we were there, there wasn't any room. A game was on TV in the bar, and individual people were taking up an entire table for 4 (they could have made room but they didn't, but that isn't the hotel's fault of course!). The weather was wonderful, but there is no shaded area outside, and there are a lot of seabirds flying overhead - so eating outside was a bit of a problem. However this restriction only applies to happy hour - and we were keen to be able to take advantage of the amazing prices - holidaying with kids isn't cheap! The rest of the time you can get take out drinks to have around the pool and in the shady area of the main restaurant. Rooms were clean and spacious and we had a balcony with a lovely view.

    4
    « Vacation »

    Took a staycation at this hotel and the facility was great. The location for us was perfect, out of the way but close enough to the city that we can enjoy. Would recommend a visit if you are in the area.

    4
    « Beautiful location »

    Staff was excellent all throughout this stay. I would suggest getting a room on the second floor and facing either the marina or the bay side. Wish the fitness room had more free weights. Staff extremely friendly and helpful

    4
    « Great location »

    I booked the standard room with free parking (otherwise you have to pay $10/day) through Expedia. This hotel is located ion Shelter Island and is pretty much beside the marina. The check in process was easy, we were given a room even though we were about an hour early, receptionist seemed like she was in a hurry and just offered us the map to our room and the parking pass without telling us where we can park or where the amenities are. WE head to our room and realized we were on the first floor with no view of anything. Going out to the balcony, you can only see trees, shrubs, and a gate covering the view of the marina -- I guess this is what we get for booking what we thought was a "deal" through Expedia. The room was clean, nothing fancy and just good for sleeping and taking a bath which was our main goal. Room service was awesome though! We originally requested our breakfast to be delivered to our room at 7:30am but coming from Chicago which was 2 hours ahead, we woke up before 6am and were starving. WE called room service at 6:30 to request an earlier delivery and was told that they will be making our order asap. Within 20 minutes, our food was in our room. Since we had a lot of time before heading to SeaWorld, we decided to go take a walk around the area. You don't have to go far, behind our room was a walkway where you can see the boats and the water.

    4
    « Beautiful spot surrounded by water. »

    The hotel sits on a beautiful spot with the marina on one side and the bay and city view on the other. We had booked marina view and got a room facing the marina but with no view. It was in a dark corner with the view blocked by big plants. We asked for a new room and got one without any problems. It did not have marina view but a lovely balcony. The room was spacious and clean. The area is great for jogging with nice paths and great views. The restaurant food and drinks are good but the service bad. We could stand in the bar without anybody greeting us or saying just a moment. They would ignore us until they thought it time to serve you. The happy hour is complicated to figure out. There are areas where it's possible and areas where it is not, but it is not properly advertised. Sit just outside the bar and look at the marina and enjoy the drink once you get it. Parking is very convenient. If you are going to the city centre you will need a car.

    4
    « Shelter Island BE »

    We stayed here after moving my daughter into college. Great location. Breakfast was decent, but quiche was not. Room was very clean and comfy but wished there was no carpet. It always seemed damp and it affected both our sinuses.

  • 5
    « Our go-to in San Diego »

    Island Palms is spread along Shelter Island, a narrow strip in San Diego bay immediately offshore mainland Pt. Loma area of San Diego that was just a sand bar until being filled and developed in the 1950's. Rooms have a choice of either bay or harbor views; we always choose harbor view for the peace and quiet. The original section has updated rooms on 2 levels, some are suites with full kitchen. There are 2 newer buildings, as well. The Casa Marina has an elevator and 3 stories and may appeal to those who like more modern digs. Everything is always spotlessly clean. Service is excellent. The resident restaurant is okay, nothing special, and right on the water. The best Thai restaurant in San Diego is less than a mile away at Scott ST. and Shelter Island Dr. Great walking paths. San Diego International Airport is 3.5 miles away. Only complaint is the free wi-fi is scattershot; difficult to hookup at times.

    5
    « BEAUTIFUL LOCATION »

    This hotel has beautiful views from all sides. It is quiet in the evening and you get to hear the bay sounds and the birds. Rooms are roomy and have coffee, refrigerators, and microwaves. Large TVs and free WIFI available. Easy access to most anything you need. Very relaxing location.

    3
    « Some things to know.... »

    Some rooms overlook the marina, while other rooms overlook the parking lot with the harbor in the background. Ask for a room facing north over the marina, as they all have a "view". We had a nice room, very clean; nice staff. The pool area was out of towels all afternoon and the trash bins were overflowing - as if they were understaffed. You have to pay extra for breakfast. Shelter Island is lovely for walking but lots of homeless people living in their cars. A good hotel for sure, but not fabulous.

    5
    « Can't go wrong »

    Excellant property ,away from the hustle and bustle but only minutes away from Old Town and the Seaport. This property has views on both sides. Nice and quiet with an excellent restaurant. Quality food great friendly service. This is our home away from home!!!!

    4
    « Started off a nightmare but improved »

    Front desk girl didn't explain how to gain entry to the various buildings, luckily a housekeeper let us in. Looking for room 540 and the housekeeper led us outside and showed us the stairs...5th floor?? Eek. Turns out only second floor but if you can't handle stairs and suitcases ask for 1st floor. Walked into our room and the smell of the artificial "room deodorizer" just about knocked me down, I'm highly allergic so we were standing on the balcony with the doors open trying to air things out, wifi wouldn't work and I was getting rather angry. Then Spencer called and he wasted no time in making things right.

    5
    « Great Place to Stay! »

    My husband and I go every year for our anniversary even though we are locals. Rooms are nice and clean and the Blue Wave Bar and Grill is the best! It's walking distance the other restaurants and also to Humphreys Backstage Live.

    3
    « Decent hotel, great location on water »

    Room, bed, bathroom are all ok. Seems old/ run down with single air conditioning unit in the room. Nosiy bathroom fan that doesn't do anything. Enjoyed taking walk along Bay. Staff helpful and friendly.. With a group using state rate and therefore extremely reasonably priced. Appreciated that the hotel was quiet and free internet service.

    5
    « Great location »

    Our family of 4 stayed for 2 nights. We really enjoyed being on Shelter Island - a strip of land away from the hubbub of other San Diego areas. Great view of downtown on one side and a huge marina on the other. It really felt like a tropical getaway, yet it was quick and easy to drive to Sea World, Ocean Beach, Old Town and other attractions. The main pool area is awesome - large swimming pool and hot tub with a tropical ambience. They have a smaller pool and hot tub that are closer to rooms that are several buildings away from the lobby. However, we preferred walking the distance to the bigger pool. On our first night we were assigned a room that was waaaay too small for 4 people - there wasn't even room for our luggage. (The bathroom was huge, so we stowed a couple of suitcases in there.) They kindly moved us to a larger room for the second night. It was newly renovated and definitely more spacious. Our patio on the first floor faced a parking lot, obscured by some greenery, so we skipped sitting out there. But honestly - we got a fabulous discount rate so we didn't expect a view. The only real issue was when we turned on the heat (it was an unseasonably cold evening) and there was an awful smell from it. Perhaps just from lack of use, but they said they would look into it. We ate at the on-site restaurant once and ordered from the more inexpensive lounge menu. The food was good, although a little slow in getting to us. We would definitely recommend staying there.

    5
    « San Diego »

    We really enjoyed our stay. We had an issue with our room, but all was resolved to our satisfaction. The hotel is in a great location, quieter than the downtown area. The hotel restaurant was really good.

    5
    « GREAT! »

    Recently had a family vacation in San Diego to escape the Texas August heat. Wanted something on the bay to see all the happenings there, and saw the reviews for this particular property. I've long been a Best Western rewards member and have stayed at some pretty amazing properties in Europe on points, but this time, I was using Chase Ultimate Rewards points and booked directly through their (Chase's) portal. We are a party of 5 and I am sort of chicken about trying to sneak someone in, so when I saw there were rooms at this particular property which would accommodate 6, I booked it. The hotel sits about halfway down the road on Shelter Island, a man-made peninsula near the "Point Loma" area of town. Much of the commercial and charter fishing operation is headquartered on the northern area between the "island" and the mainland. The hotel is on the larger, "southern" part of the island, where much of the marina behind houses pleasure boats more than fishing boats. We flew into San Diego early, arriving mid-morning, and after grabbing our rental car, we called the hotel to see if we could check in early. A nice man named Hank basically said, in a very nice way, "not happening. Maybe around 2:30 or 3?" Their normal check in time is 4:00. We ended up getting a meal and some supplies and headed toward shelter island figuring if we just showed up, they might change their tune. They didn't. Another nice man, Danny, was working the front desk and said, "I'm sorry, but it really does need to be 4:00. You're in one of our nicest suites and the wait will be worth it." Fine. We took the kids to a playground across the street and waited it out. We had booked (through Chase) one of their "two queen suites with kitchenette and sleeper sofa" and were given room 213. All the suites (king and two queen) are on the second floor, but they all have a private balcony. Much to my delight, 213 was on the bay side of the building and had sweeping views from the balcony. Craning my neck a little, could see the marina side as well, but all the action is on the bay! The bedroom is can be made completely private, and ultimately we got all kids out of the bedroom and in the "living area." (Two were on the queen sofa sleeper, the 3 y.o. ended up having a "pallet" made by pushing the two padded chairs together and putting sheets on it.) There are they typical "window unit" ACs and my wife and I blasted the one is the bedroom (with all the doors closed) while leaving the one in the living room a little less cold for the kids. The bathroom was more than adequate for us. The one gripe was that it only had a shower and not a bathtub. NOT a big deal in the whole scheme of things, but we still bathe the 3 y.o. and needless to say the shower was a little bit of an adventure for her. Our unit had a full kitchen and we used it to make breakfast a couple of mornings. Not fully stocked, by any stretch of the imagination, but ... we were able to get by. As a test, I left dirty dishes in the sink; housekeeping washed them all! The place is sort of 1960's Hawaii kitschy, but the units are all very modern. I used the lobby bathroom one day and, just like the rooms, it was spotless. Will return, hopefully sans kids and in a different suite along the second level!

  • 2
    « In need of many repairs and a more caring staff »

    As I expressed to the staff at checkout, none of the available power outlets were usable because they were so loose, anything you plugged in fell right out. It was impossible to charge any of our devices because of it. We had to charge our phones and tablets in our rental car, which shouldn't be necessary. In addition, the shower drain was sharp metal and because a screw was missing it popped up, so our child sliced the bottom of his foot on it, as did I. The ceiling fan in the bedroom was unbalanced to the point that you couldn't turn it on and use it at all, so there wasn't adequate airflow in the room. The wi-fi kept dropping out, so our mobile devices kept reverting to mobile data usage. The A/C units were very loud and not effective. The one venting to the balcony dripped water down the side of the exterior wall, and will undoubtedly cause a lot of water damage to the unit on the first floor if they don't figure out a drainage solution. Most egregious was the state of the mattress, which was terribly worn out and uncomfortable. My wife and I couldn't get a decent night's sleep the entire trip because we felt like we had springs poking us in the back and ribs every night. By far the worst mattress of any hotel we have ever stayed in. When I brought all of these things up to the front desk staff at checkout, she said they just changed all the mattresses out recently, but *may have* missed our room. She offered me a $50 credit on our bill, which was over $1200. I was not happy with that, but we had a flight to catch so I didn't have time to discuss the matter further. So here I am. I will contact the BW management to discuss things since the staff at the hotel didn't seem properly concerned.

    4
    « Best location »

    This has been our 3rd stay at this hotel. We had a marine view room which was very quiet and relaxing. The rooms are a little bit on the small side but everything is updated and comfortable. We love the pool with service from the restaurant, easy to get a beverage.Had breakfast at hotel but there are restaurants in walking distance.

    4
    « Nice suites with view of bay »

    We stayed in a suite here for 1 night. The suite was super nice! It was very clean! The suite had a nice sized balcony with a great view of the bay! Had a full kitchen (fully stocked), living room with a sleeper sofa & 2 chairs & a separate bedroom with 2 queen beds & an attached bathroom. The beds were comfortable, however the sleeper sofa was not! It was thin and you could feel the bars in your back as you sleep. The pool area was nice. Lots of lounge chairs and tables. The only reason I'm taking away a star is because we had a problem with our air conditioner. It was not working so we called to have someone come look at it. The first time, they said to make sure we closed all the windows and doors and then try it again. That did not work. We called a second time and they sent someone over to look at it. He came, was there for about a minute and said he would be right back, but he never came back. Since it was already 10pm and our 2 year old son was asleep, we didn't call back. It was the middle of summer and very hot & humid outside. Thank goodness there was a wall A/C unit in the bedroom that worked or it would have been uncomfortably hot to sleep in there. I mentioned it when we checked out & he said he would send someone over to look at it, which is great for the next person who stays in there but not for us! Other than the A/C issue, we enjoyed our stay there. I would stay again as long as the room had working A/C.

    4
    « Opt for Marina View »

    Be aware that the "water view" is a view of the bay going into San Diego Harbor and city lights (if your room is positioned properly). If you can overlook the parking lots and street prior to getting the view of the water, your fine. We loved the Marina view looking toward Point Loma. It was so quiet and peaceful.

    5
    « Great room and loation »

    I did not know what to expect with this hotel and the location having only been to San Diego once nearly 30 years ago. The location was great. Its literally 5 minutes from the airport. Its not in downtown, which can be nice since we were on vacation and not traveling for business. Its in very close to Point Loma which is a nice residential neighborhood and very close to the Sunset Cliffs. The hotel is on Shelter Island and is at a large marina and we all enjoyed seeing the boats and just being on the water. There are 2 pools, one very large and one very small. The room was pretty large and we had a view of the bay. .

    4
    « Kayla's Review Aug 2017 »

    Excellent stay overall, I love the fact that you have a restaurant and bar right next to the pool, which was one of the highlights for me in choosing this particular Island Palms and waterfront of course. Also, the staff was knowledgeable in all the attractions and good restaurants near by.

    5
    « Summer holiday »

    Had a very enjoyable stay here. Restaurant food was very good, service with a smile. We had two queen beds in our room but still enough space to move, clean bathroom shower was good. We had a lovely view over the marina. Pool areas available till late, hot tub was welcoming after a long day sight seeing! We had no transport so had to rely on uber & local transport. Closest bus stop was a 20 min walk, no hardship really as flat & a great view on the way. Would definitely recommend this hotel.

    5
    « Great Stay for Family Reunion »

    We had a great time and all the activities were centrally located near by. I fully recommend this place for any occasion. We loved all the things this hotel had to offer. The beds are really comfortable. The staff really took good care of all of us at our family reunion there. The harbor views are beautiful and the beach area is close by and a lot of history is shown there to.

    5
    « Great location with great service »

    We stayed here for our family vacation and will definitely go back and stay again. Great location for San Diego activities. Great service and staff. They went above and beyond to make sure we were comfortable and had what we needed. The location was one of my favorite parts. Being by the water and the boats doesn't get old.

    5
    « Good choice »

    Well located on an island at 10mn from downtown, in front of a marina. The hotel is very long, but it's nice to walk some minutes from room to restaurant to have breakfast at the terrace looking at boats. Breakfast is expensive, quality is very good and people friendly. Rooms are well equipped. Large car park.

  • 4
    « Great Hotel & Great location... »

    We stayed at this hotel for three nights as part of our 28 day road trip from Seattle to San Diego via the PCH (Pacific Coast Highway) and it was near perfect on all fronts. We used the BW chain loads on our trip and this was a very good one indeed. PRO'S 1) The location is in this tropical type place in San Diego on a harbour and is Scenic & beautiful. 2) The hotel rooms are very nicely designed and we had a great room overlooking the harbour. It felt private it bit like being on a island feel, the rooms were modern and clean. 3) It's superbly located to explore San Diego, the beaches, la jolla, sea world etc. It feels like your very central. 4) There's a few nice restaurants near by and great place next door for entertainment, they also have a decent restaurant on site. CONS 1) Gym was poor and poorly maintained I think out of 6 bits of equipment 5 were broke. 2) unless you got a car I wouldn't stay here as public transport from here is not great. If we come back to San Diego we will probably come back here. Enjoy ad big well done to hotel from WALES (UK).

    5
    « Just like a resort experience »

    We had a wonderful 3 night stay in the Casa del Mar and enjoyed it immensely. Our mini-suite was airy and roomy with a nice bay view. The beds and bedding were comfortable, everything worked well and the room was clean. A very nice room service menu with reasonable prices was appreciated.

    1
    « Won't Allow Customers to Choose Type of Water View »

    This hotel does not give people the view they want. There are two different water views at this hotel (bay or marina). When you book your room, it's called a water view room but they don't let you book a specific water view; bay vs. marina and so you could end up with a water view you don't want. The marina view looks out over the marina right outside the rooms and in my opinion is much nicer. The problem with the bay is that you have a parking lot, a street, and a park all in front before you see the bay off in the distance; it's not as nice or as pretty. This hotel needs to allow guests to chose which water view option they want. When I talked to Kyle Gordon, the reservations manager, he said that the hotel will take a request but that I could show up the day of my reservation and not get the view I want. I told him we're customers paying a good amount of money and the hotel could easily be accommodating and allow us to get a marina view if that's what we want but he said no we may not get the marina view even if requested. That's ridiculous when it's something they can easily do but they clearly don't care enough about their customers to make the needed change. I told Kyle that I'd be doing a review to let other customers know about this bad policy and Kyle got very rude and defensive and said "are you threatening me?!" I said no that's not a threat, it's something we customers are allowed to do so that we can warn others when a company is not taking care of their customers. He basically tried to escalate the conversation to something it didn't need to be. When I saw how rude he was I ended the conversation and just left. I will never stay at this hotel since they don't care enough about their customers to give them the water view they want, and because they clearly do not have properly trained management.

    5
    « Wonderful Resort »

    Great views and clean rooms! Loved the walking path along the marina. Great pool areas, there are 2 pools. We had marina view room 139 had a little patio facing the marina. Very quiet area with little traffic walking nearby on the walkway. Looking forward to staying again.

    5
    « very comfortable »

    this hotel yeld the highest of comfort in my resent trip to san diego. everything was very clean and sanitary, the concierge was very helpful. great location and alot of things to do in the near by areas

    5
    « Great experience »

    My husband and I stayed here for our wedding anniversary a few weeks back. We absolutely loved it. Araceli from housekeeping provided wonderful service and was very accommodating. She even acknowledged our anniversary! The location is also wonderful! We had a great time.

    4
    « Loved this place »

    I checked this and many other hotels online and chose this one and when I arrived everything was as described. We were upgraded to a bigger room with no charge. The rooms were big and comfortable. Would definitely recommend this place. The only two things that were negative was the breakfast was not so great that was ordered to the room. Barely above par. And the internet didn't work very well. But the stay was comfortable the staff was very pleasant and nice and helpful. The property was absolutely beautiful with boats coming and going. And the grounds were very well kept up. We stayed in room # 442. Highly recommended

    5
    « Great place to stay in San Diego »

    Best Western Plus Island Palms 2nd visit. The pools, views, staff and restaurant are great and we try to stay here every time we come to San Diego. We had a large room, large bathroom, big balcony in the building we stayed at and the beds were perfect. Do some research on what building and what view you like, Marina or Water/City view and they usually can accommodate you if you book in advance. Just a few minutes drive from beaches and downtown San Diego and very nice atmosphere in the area.

    5
    « Exceeded our Expectations »

    From the moment we checked in and we were upgraded to a full suite overlooking the marina for our family to the excellent service and food that we ordered by the pool ... this property is not like other Best Westerns I have stayed in and truly exceeded our expectations. A resort feel that welcomes families and is affordable! Quiet location was nice too! We can't wait to go back!

    3
    « Good Hotel-But not worth the price »

    Based on the price we decided to book this hotel. The hotel does have nice amenities such as a refrigerator, microwave, and, a range. However, the furniture is not comfortable. The crib we received was not what we expected. We used our pack and play instead. The freezer was dirty and the pots and pans were not clean. The hotel should provide dish washing soap and a brand new sponge. The hotel is at a good location, which is a positive. The other drawback was not having a bathtub in our room. Having a baby, a bathtub is key. Had to go to Target and get an inflatable baby tub. The walk across the park isn't bad and it's nice and peaceful. Overall, it was just ok.

  • 5
    « Hidden Gem »

    We checked in to BW and we were extremely surprised on the beautiful layout and gardens. Since we stayed on a Monday, they up graded us to a large suite. Some of the amenities were free bike rentals, walking paths along the inlet marina, Accross the street was the cove with parks and walking paths. they had 2 pools, with pool drink and food service while you enjoy. Very close to Libberty Public Market for food and gifts also close to Sunset Cliffs for a Beautiful sunset.

    4
    « Trip to Sea World »

    This is a nice hotel in a quiet location overlooking the beautiful marina and all the boats docked there. We got a balcony room overlooking the marina and it was stunning. The room was nice and clean and our kids enjoyed the pool. We would definitely stay here again if we are in the area.

    3
    « Nice place, nice people, lacking P.M. »

    Beautiful location on the water. Nice grounds, with easy parking. Check in went well with my three rooms ready and adjacent to one another. The room quality however, was another thing. Maybe it was only my room, maybe it was most of them, but the following is what I noted; room carpet Filthy, worse than the no-tell, motel. Had to wear shoes to walk around. 2- door to room was warped. This allowed noise and dust free access to our room. 3- ceiling fan very noisy. Had to leave off although needed. 4- toilet seat loose. Nuff said. 5- electrical panel near television did not work, limited plugs in room. 6- safe not operational. Think dead battery sign was flashing 7- while not their design, the coffee maker is poorly designed. If you push the start button, not holding the unit it tips forward and can spill all over the counter. Yup, I did it. And to answer the obvious question, no I did not advise the property, other that list most issues on the hotel review included with the statement. I did not have the time I'm my schedule T that time to share with management. My personal suggestion is to reinvest in preventative maintenance now, before it costs the hotel guests. Final note, our group had a Sunday brunch scheduled. Apparently the time was changed and staff was not updated. A significant issue could have evolved. However, Chad, immediately demonstrated leadership and did everything possible to fix the delay. He did a great job and should be commended.

    5
    « Fourth of July Fireworks »

    Located across from Coronado Island shelter Island Palms is beautifully located in front of the ocean. This was our third year that we have stayed at the palms for the Fourth of July viewing of the San Diego fireworks. 2017 was the best year so far. Regarding The hotel here is beautiful well-kept clean, the rooms are spacious and the view is wonderful the back view is the marina the front view is the ocean both ways it's a win-win deal. Outstanding.

    4
    « San Diego Weekend »

    My husband and I spent a long weekend in San Diego in June. Great water views on both sides of the hotel. Good restaurant...we only ate breakfast there. Lunches and dinners were at other places in town. Good service in restaurant, housekeeping and at the front desk. The fitness room was small but serviceable. My only complaint: It would have been nice to know beforehand that there is no elevator. Granted, the hotel is only ground level and a first floor, but being a bit older sometimes it's a problem.

    4
    « Very nice hotel with marina »

    We stayed in the Casa Marina building with a room on the first floor with a view of the marina. Beds were comfortable. Room furniture was good. Porch (outside seating) was good (2 chairs, table) with shrubs providing good privacy from the marina. Refrigerator was inadequate and they gave us a larger one when we asked. Two nice pools. Nice tennis courts (but never saw anyone using them). Service staff was extremely helpful, very polite, very friendly as was the staff in the Blue Wave. Hotel parking is congested. Hotel is opposite a public park. There is a lot of traffic on the road. View across the road is the Naval Air Station/Coronado. We had a room on the marina side so we were not exposed to all the traffic. There are several good places to eat nearby (other hotels, restaurants), several within walking distance (10-15 mins) and on the North Harbor marina. The hotel's Blue Wave Bar & Grill was the best place we ate of all the nearby restaurants. Area could use a convenience store within walking distance. We think we saw one the last day we were there. We got to experience the "June Gloom". We didn't know about this weather phenomena.

    5
    « 4th July Holiday »

    EVERYONE at this hotel was so super nice. The great thing is that the rooms, the view, the amenities were all great, too. They warned us well in advance of our stay of potential parking issues related to the 4th, they kindly helped us make arrangements for activities and they made the entire stay fabulous! Thanks so much for a wonderful holiday!! One tip: More bikes!!

    5
    « As Always more than up to Par. »

    As in this past this was our annual trip to Shelter Island. We love staying here for the 4th of July. Our room faced the bay so that we could see all 4 fireworks. We arrived on the 2nd and were greeted by the Reservations Supervisor Kayle. He informed us of the restrictions on the hotel and the island for the 4th. We wanted to make reservations for the dinning room on the 4th but they didn't take them so we ended up eating in the Wave Bar for all three nights of our stay. Happy Hour from 4-7 is GREAT food be sure to try the island wings for $7. Jeff the bartender has been there since 1997 and remembered us even tho we missed last year. He really knows how to fix a drink right. Wanted to thank Chad, Restaurant Mgr for helping us with a small problem we had. If something is wrong, they make it RIGHT! A big Thank You to Danny on the front desk. I can see why he's been there so long too. He's outstanding if you have a problem. The BEST Best Western we have ever stayed at. Location, Location, Location + so many outstanding features is why they get 5 stars over and over again.

    4
    « Great Stay »

    Shelter Island is a great place to stay in San Diego and the BW Plus Island Palms Hotel and Marina was perfect for our family. We had a view of the bay. Lots of action and people watching. Hotel pool was great as was our experience with dining. Will definitely will use this hotel again.

    4
    « Family overnighter »

    Great place to stay. We stayed on bottom floor but the top floor above us was loud. The staff was friendly, day use of pool and bikes available even after checkout. Wish the showers were available for us after pool use. We asked to be let into the shower (available for marina guests) but showers did not work. Overall great place for family

  • 5
    « Great place to stay! »

    I know that some people can never be pleased, but this is a great property in a million dollar location. On one side, the yacht harbor is literally only separated by a sidewalk and a fence. The Pacific is a two lane dead end road and a small parking lot away. Their room service is delicious and fast. One night we had hamburgers and another I had the seared scallops and a tequila gimlet. My husband ordered breakfast one morning and it was huge. All of their portions are large. One night we went to eat at Anthony's and it was closed. We came back and ordered at 9:45. They said that it was no problem. The food was even better than the now defunct Anthony's. Saved the best for last. They actually have a genuine bath tub in the rooms!! Not the tiny ones that most hotels have, a regular sized one. They also do not have a shower door, which I hate. My husband grew up in San Diego and has been having health issues. He enjoyed himself in spite of spending most of his time in the room. They even gave us a later check out. This was the start of the 4th of July holiday. The room was very reasonably priced. Since Ensenada is no longer safe...we will be back more often.

    4
    « Tremendous value »

    Really nice location. Incredibly clean room. Great service! Stayed with friends for a reunion... staff was wonderful. Location (Shelter island) was perfect. Relaxing and quiet. Not a new hotel, bit very well kept.... and nicer than many of the newer ones!

    5
    « Nice Hotel in a Beautiful Location »

    Very friendly helpful staff. Beautiful location with a great pool and restaurant! Perfect for a getaway for families or couples. Lots of places to walk and a small beach close by. Across the street views of San Diego. Will definitely stay again.

    5
    « great vacation »

    Beautiful setting close to a number of great attractions. Friendly and helpful staff, with great suggestions for things to do in the proximity. Lots of available amenities, including bike rental and tennis courts. The kids loved the pool, in particular.

    4
    « Great area and welcoming »

    We visited this Best Western and had a good stay. The front desk people were helpful and the restaurant people were very polite as well. The pool and hot tub were lovely and definitely made us feel like we were on vacation. There were only two things that were not great. First the carpet in our room was wet right in between the two queen beds and it was clear that it had seen better days. The refrigerator was also not up to temperature so we didn't use it which was a shame as we did have left over food from dinner. We let the front desk know about those things when we checked out and they were very kind and didn't charge us for parking.

    4
    « Enjoyable! »

    We would recommend the top floor with a balcony view of the marina. It was relaxing to watch the sunset at sunset cliffs park. Blue Wave Grill has all sorts of plates that will charm your taste buds. Natasha was a big help getting us a room upgrade! You can walk to any restaurant/eatery. There are plenty to choose from. Point Break has a very nice breakfast that will fill you up for a day at the zoo. Brigatine Restaurant is a very relaxing and delicious.

    5
    « Great Hotel »

    Hotel location is great. very close to sunset cliffs and lots of great places in SD. Room was big, beds great, staff friendly, internet fast, parking cheap and close to the room. Very pleased with my stay.

    5
    « Very Satisfied »

    Very Satisfied, clean rooms ...Reservation Manager is very helpful, Professional and friendly staff ... great location .... it will be great if they include Breakfast ... but there is a restaurant onsite ....

    5
    « Great staff »

    Danny and the Hotel staff were extremely helpful, pleasant, professional and went out of their way to make us feel as though we were the most important guest staying at the Hotel. The house keeping staff did a great job. The Hotel location is extremely convenient to all of the tourist attraction in San Diego and surrounding areas. If I return to San Diego I will definitely stay at this Hotel and would recommend it to my friends.

    5
    « Wonderful vacation »

    Great resort everyone had great customer service. Our room was immaculately cleaned everyday all staff was great and very helpful. all our questions we answered plus if we needed any extra towels, soap, etc it was provided.

  • 5
    « Best Western Island Palms »

    Our room was beautiful and it had a great view of the marina. The staff was very courteous and professional. Great location, near restaurants, churches and recreational spots. Beautiful park across the street to talk a evening stroll. We look forward to our next stay.

    5
    « Great Hotel on Shelter Island »

    Danny did a great job getting us a weekday balcony room for my wife's 50th Birthday. He also booked our sailing arrangements for us. Ahead of time. Services are great , great views clean rooms and very friendly staff esp Danny. Add to the great rates. Very well worth it. Next to a night club dance area too. Coming back again. Ed & Kim . Thanks to Danny at the front desk.

    5
    « California Tour »

    Stayed here for for 4 nights in September 2016 was a great hotel good pool and Bar service had a room with a marina view .Across the road was great for watching the navy boats coming and going . Room was very spacious and staff were very pleasant.

    5
    « Great way to end our vacation... top notch hotel! »

    Loved, loved, loved this hotel! Great location if you want to be near the water and enjoy the tranquility of a marina. We were upgraded to a suite which was lovely... full kitchen, balcony with a bistro table and chairs with a view of the marina, hot tub and fireplace areas. Lovely broadwalk to stroll. Great breakfast (addl cost). We had a car so it was easy to get to local attractions. There were complimentary bikes available which we didn't take advantage of but would have if we had more time.

    3
    « Expected more, but received much less. »

    My toilet was leaking and my sink kept backing up and it stunk the entire room up. I didn't realize where the smell was coming from until someone in another room started showering, while I was shaving, then I saw and smelt the sink back up. My air conditioner wouldn't work too well at all. The last night, I slept in a colleague's room, because my room was too hot. I was hardly in my room, due to a convention, and I did report the toilet when I noticed it. The sink was not discovered until my last day there, but it stunk the entire stay. My air conditioner would not get very cold and I never reported the problem until I checked out, to ensure your next guest wouldn't have the same problems I encountered.

    5
    « Slice of Paradise »

    We just spent 2 nights here and we enjoyed every minute! We stayed in the Casa Marina building. We made a special request to have an upper floor on the bay side and they gave us just that. The room was huge, clean and comfortable. The best part (in my opinion) is the balcony. We love to watch the Navy Ships go in and out all day. The location (Shelter Island) is the best anywhere in San Diego especially for the price. It's right on the bay with a great view of Downtown across the water and a quiet Marina behind in. It is beautiful and serene. My only suggestion to management is to put a vending machine in the Casa Marina building. Great stay. We will be back!

    5
    « Love this hotel »

    This is one of our favorite hotels in the area. They have a couple of pools & hot tubs plus a great little restaurant & bar. If you're going to a concert at Humphreys this is the place to stay. Try to request a room in the new building and just park free across the street instead of paying the $10 fee. Highly recommend!

    5
    « Great place to stay in San Diego »

    This was a good choice for us for our annual sisters weekend to explore San Diego. Location is great, within a 15-20 minute drive of most of the popular attractions. We had a suite looking towards the bay, the beds were comfortable and the pillows - amazing. The only thing lacking in the room for us was a full size coffee pot. Lovely little pool with hot tub and we even took the bikes one morning to a nearby coffee house. The grounds were pretty and well kept. Staff was helpful and the room was clean. Can't go wrong making this your place to stay while visiting San Diego.

    5
    « Perfect location »

    Comfortable and clean area right in front of park and beach. Perfect stay for our family getaway. We had an easy check in and check out process. The staff was very willing to help during both, upon arrival and departure.

    3
    « Great stay for the most part »

    This is a beautiful hotel with awesome views, amenities and landscaping. I really enjoyed this property during our vacation in San Diego. Our stay was great until we left something behind. It's been two months since we left a pair of sunglasses which were found by housekeeping. It was great that they were found and we could get them back so agreed to pay for the shipping charge so that they could return them to us. Our card on file was charged, the item was packaged it up and had a tracking number but it was never sent. We have called numerous times about the issue. I even said that we don't need the item back if they just reverse the shipping charge, two weeks after the latest call we still haven't heard back. Every other detail of this property was so well run.

  • 5
    « A routine wonderful stay. »

    We have stayed on Shelter Island many times as we love this location. As we were staying 5 night, the front desk clerk helped find us a lovely room location. The rooms are very nice, clean, large and well appointed. Loved the linens and the pillows. Our room had a wonderful view of the marina. Another great stay!

    5
    « Good value nice rooms »

    Everything in the room was nice with a great location overlooking the water. We needed to check in early and they were very accommodating even though it was before noon. Loved having a balcony to enjoy the views of the water. But I wouldn't visit the restaurant again it had really poor service. It took over an hour from the seating to the arrival of our food.

    5
    « Great experience »

    Beautiful hotel clean,friendly staff great location as close to perfect as you can get. I would go back again the restaurant the blue wave grill in the hotel is excellent try the lobster nachos outstanding.

    5
    « RELAXING & REJUVENATING WEEKEND GETAWAY »

    I love this hotel - it's in the perfect area of San Diego - very close to the airport, beaches, downtown, Sea World, La Jolla, Old Town, and fishing!!!! We stay here every chance we get to get away from Los Angeles. I feel safe and relaxed, while knowing I have everything I need close at hand. A park across the street over the ocean, concerts on weekends, free bikes to ride around the area, great restaurants walking distance, and shuttle service. The hotel overlooks water and boats. It's totally updated and very clean. The rooms are large and comfortable. And the two pools are perfectly heated and always clean, with handicap accessibility, if you needed it. Lots to do here - a very quiet but active location - close to everything you need. The views of downtown San Diego are amazing, especially at night. I bring family and friends here whenever I need a getaway and they are always amazed how fantastic a place this hideaway really is. A secret getaway that's not a a big secret anymore.

    5
    « Graduation Weekend »

    We were in town for my daughters graduation and stayed at the Island Palms. We were very happy with the accommodations and would not only recommend this hotel but would stay in this hotel again. It is centrally located between downtown, little Italy, the zoo and mission bay.

    4
    « Nice place on the edge of the city but lovely location »

    We booked the island palms online and on arrival we found it's not walking distance to the city. I know that's our fault but if you want a place in a quiet scenic spot then this place is great. We got a room overlooking the marina which was nice, the room itself was clean, well appointed and we were very happy with it. The staff were helpful and friendly with their advice on getting around. There's a lovely coastal walkway opposite the hotel but hardly anything in the way of walkable bars and restaurants. The bar and restaurant in the hotel were quiet when we were there. There's nothing to criticise about this hotel, it's really nice but if we return to SD we would look for something near the gaslamp area where all the action is. We managed to get around no problem as there's loads of uber cabs . It's about $10 each way to town. Loved 4 th and 5 th streets though and the USS midway

    5
    « Great Bay Experience »

    Excellent location, great views of the city and bay, as well as marina. Rooms are great, bed is comfortable, and staff is excellent. Great value overall. Places within walking distance usually has live music, and there's a few options for restaurants, including one right at this hotel. Park like atmosphere on Shelter Island. No need for a car once you are there, lots of things available within in walking distance, and bikes available if you want to bicycle along the bay to downtown area - - very easy and absolutely enjoyable!

    5
    « Perfect location! »

    Approx 10 minutes from the airport, the BW Plus Island Palms Hotel is close enough for great access to Coronado, Balboa Park, Little Italy, Gaslamp District and more, but removed enough to enjoy the marina views in the evening with a glass of wine on the balcony and a long walk along the ocean front in the morning. Spacious clean rooms. Very accommodating and friendly staff. Offered valuable insight as to area sights. Called to confirm acceptability of the room. Nice follow up!

    5
    « You think your in Hawaii ! »

    So,,Best Western at its best, Luscious Palm trees, beautiful hotel ,Awesome and friendly staff nestled between a Yacht club in the back and the open channel in front,,just a great place to relax and enjoy any view, Pool. Jaq and Bar are great, Great place for a family or just couples, We will be back,,again !!

    5
    « Honeymoon »

    The Best Western plus Island palms island hotel is by far the best hotel We stayed at. We are here for our two year wedding anniversary and honeymoon the staff here is incredible the views are spectacular. Sunset here is like gift from God it's so perfect. My wife Christina was surprised at the room we got because it was spacious and had a full kitchen. The marina behind the hotel and the view of the bay out our bedroom window it's great I definitely would stay here again.

  • 5
    « Perfect location staff rooms and great food »

    The customer service is just amazing with everyone you meet. We had balcony room overlooking marina, large, super clean and comfortable. Minutes from just about anywhere in San Diego. Crab cakes were amazing in the restaurant! Cannot wait to return.

    3
    « Pick the right building »

    We stayed here in February 2017 for one night before our flight back to Toronto. It is fairly close to the airport but still a $20 cab fare because they offer no shuttle service. The hotel is a rather sprawling complex with different standards when it comes to the rooms. When we checked in we were given a room away from the Reception buiding and because it was raining I asked for a room closer by. Big mistake. The room was very small and had a strong musty smell, smelling bad would not even describe it. So we went back and asked for the room in the building farther away. This was a good size room, nothing special but good enough for a night's sleep. When you book here, make sure to stay away from the rooms near reception or at least make sure you check out the room first. This place badly needs a long overdue upgrade.

    4
    « FIve night stay with best friend, mini-vacation »

    The desk staff (Danny) was great when we requested a different room, upgraded us to a 2nd story bigger room in the newer part of the hotel. Restaurant food affordable and excellent, also great service by bartenders and wait-staff. Clean grounds, great view of the marina. Courteous maid service. Location lots of fun with nice "local" flavor; easy and affordable public transportation and Lyft service.

    5
    « We loved this hotel! »

    We stayed at this hotel our last night in San Diego. The staff were all so helpful and kind, and everything was very clean. We enjoyed the pool and hot tub, and the beautiful view of the marina. The bed was very comfortable. We would definitely recommend this Best Western. My only complaint was that breakfast was fairly expensive, but the food was very good.

    5
    « Definitely recommend staying here »

    We stayed in a one bedroom suite overlooking the marina. To be honest both views - with the marina or waterfront are superb. Accommodation had plenty of room, settee, nice bathroom and bedroom, kitchen with cooking hob, microwave, toaster and very large fridge freezer. (Could have done with a small pan, and oven.) good self laundry facilities Staff extremely friendly and helpful., personal thanks to Leidy, and especially Spencer for going out of his way to returning our travel documents which we had left behind. ( tip - always check the safe before you go!) A fantastic area with lovely walks along marina and waterfront but only 10 min drive into downtown. If you have kitchen Ralph's supermarket 5 min drive away. Lovely hotel.

    4
    « Safe, well located and convenient »

    I stayed in Best Western Plus Island Palms Hotel and Marina in August 2016 for 2 nights with a friend. The hotel has paid for parking, but across the road you get a free parking next to the bay. The hotel has a pool, but we never used it. The rooms are spacious, ordinary decor and clean. We had breakfast ourselves on the promenade across the road overlooking the bay and San Diego, beautiful views. The promenade is full of people walking their dogs and having a stroll. It's a safe area, very quiet. There are couple of convenience stores up the road near the roundabout. We mostly had meals in the city itself, so cannot comment on the restaurants around, but there are a few. Generally, good for parking and safe.

    4
    « Great stay. View is Awesome »

    Stayed for a business trip and everything was very clean and the view was exceptional. The only downfall I can say was that the mini refrigerator had a weird smell to it and the television did not have a DVD player for my daughters movies.

    4
    « Should really be a 4.5 »

    Other reviews give it an "excellent" rating, and indeed many aspects of it are. Very pleasant and safe area where you could enjoy an after dinner stroll down to the end of the island, and watch the activity on the water and from the naval base. Friendly local people who would always greet you as you passed. We were upgraded to a second floor 2-bathroomed suite in the 2-storey Casa del Mar building, which was the building we had requested. We were very pleased with the overall feel and quality of the room and accommodation, although there were a few signs of a bit of wear and tear. On a more positive note the view over the Marina and the nicely laid out palm tree-lined lawns were very appealing features. We stayed for 5 nights and ate in the restaurant every night, where the food can perhaps be best described as inconsistent. Some meals were extremely good, others were delivered luke-warm and rather unappetising. Staff are all very friendly and helpful, which is a big plus for us. We had room service for most of our breakfasts. This was EXCELLENT: bang on time and delivered into the room with a smile! Negatives? Minor, and not many...but that's why it doesn't get a 5*.... (1) Not a "hotel" in the conventional sense as there is no common lounge area and the bar area is pitifully small and seemed to be crammed with regular clients off the marina (?). (2) The TV is a strange affair, with controls on the remote that don't seem to be programmed to show the programme guide. All you can do is skip from one channel to the next and hope that you may land on something you like - other than the interminable adverts! (3) There is no lift (elevator) in the Casa del Mar building which although not a problem for us could be an issue for the less able bodied. (4) Lovely big balcony, with nice metal chairs but - strangely - no table???

    5
    « This Hotel surpassed our expectations »

    One of our memorable hotel stays ever and definitely the best Best Western experience ever! We initially requested for a third floor marina facing room but upon checking in the front office told us all marina facing rooms at the upper floors were booked. Instead they gave us a bay-view third floor room. Upon reaching the room, we quickly realized that the bay facing views were equally beautiful. We could see the San Diego skyline from the patio. The room itself was a spacious one with a a clean bathroom. We didn't have problem climbing to our third floor room as the building has elevators. We had our dinner at the hotel's restaurant. The ambience of the restaurant was quite and romantic overlooking the marina perfect for a couple on a romantic date and the seafood served there was excellent.Even the front office went out of their way and comped our breakfast. I loved their gesture. So nice of them. The entire resort is full of trees and has a tropical charm to it. If we ever visit San Diego again we will definitely stay here.

    4
    « Nice place in a very good location »

    The hotel is nice, swimming pool, all commodities. The restaurant is great, meals are not really expansive and are good. The location is fantastic, near the bay, you can walk along the bay in the morning. Very noce.

  • 5
    « Great Location »

    This is my third stay here. I've enjoyed every experience. All room are updated. Love the lower level room with the outside patio that overlooks the boats. Staff is very friendly and accommodating. Food on site is very good and reasonably prices for a hotel. I'll be back to this hotel for a vacation in the near future.

    4
    « Beautiful setting »

    I am usually hesitant about chain hotels when on vacation, because I like unique experiences. This Best Western was recommended by friends and I am glad we listened. There are two buildings and the one nearest the main office is best, but we were in the other one and it was fine. The first room had a view of the harbor, but had an air-conditioning issue. They moved us across the hall and we had a bay view. Not as picturesque but still nice. The air-conditioner in there was barely adequate, but that is the only negative. There are two pools. The one near the main building has a view of the harbor and is nicer, but more crowded. Breakfast was great and included with the room. Shelter Island was an easy drive from downtown. There are some good restaurants in the area, but not a good place to stock up on provisions for the hotel room fridge. Fort Roscrans Military Cemetery is also on the island and is beautiful at sunset. All in all, I highly recommend it.

    5
    « Beautiful retreat in the marina »

    I loved this hotel, I had a 2 bed suite with a kitchenette and a deck that overlooked the marina and the ocean front park across the street. the beds were comfortable, the room was spacious, and it was relatively quiet. the on site restaurant was great for room service or to dine at for lunch or dinner, my favorite go to lunch item was the cocktail shrimp and clam chowder. It felt like a resort with the larger pool and hot tub area by the lobby and then a quieter pool area by my room location.. they also offer bikes to borrow, but I must say the steering is a bit challenging so be careful. There is many eating choices around shelter island, my son and I enjoyed this stay very much !

    5
    « I will stay here every time I visit San Diego from now on! »

    Having called San Diego home for almost ten years, I was pretty sure I was going to have to pay a lot to stay anywhere that wasn't Hotel Circle or Rancho Bernardo. Then I stumbled upon this gem. It's on Shelter Island between Kona Kai and Humphrey's and has a beautiful view of the sailboat slips along the back side. The staff at check in could not have been nicer. Seriously. I've stayed at my share of amazing hotels and I can't remember feeling as welcomed as I did when I walked into the lobby area. I was actually in a bit of a pickle, and the young man (I'm so sorry I don't remember his name) offered perfect solutions to every problem in no time. What a wonderful experience. The room was very nice and most of all, it was very quiet except when people were walking in the hallway, which wasn't very often. The property is beautiful and the lounge inviting. All in all, considering the reasonable rate, I can't imagine staying anywhere else whenever I visit family in San Diego in the future. Just be sure to actually call the front desk to check the rate. When I did that, it was significantly lower than the rate I got at the Best Western web site or on hotels.com.

    5
    « Fabulous stay! »

    We come back here every year, as this is the best place to stay during a San Diego visit. We come here for rest, relaxation and great view. All rooms are always clean, staff is very friendly. Great pools, bar, tennisarea, wash facilities, playground for kids across the street.

    5
    « Best employees anywhere! Such a pleasure to stay there! »

    We are getting ready to return to our favorite hotel in the U.S.A.! Already had a great interaction with Kyle, the reservations manager, who hooked us up and set a great tone for the coming trip. we love this place and go back every year for about 10-14 days. You can't get better service anywhere! From Danny at the front desk who is just the best, to the housekeepers who go above and beyond in cleaning up our disasters, to the maintenance staff who find the tennis balls that my son rockets out of the courts! Last year our favorite waitress, who has been there for years, gave us special attention and care--looking forward to the same again very soon! We love sitting on our deck, relaxing with a drink and watching everyone come and go on the Marina side. Highest recommendation to this place-it's the people that make it great! See you soon guys!

    5
    « Love to stay here »

    There are a few hotels on this street, but this is always my first choice. We usually stay here when we are going to a concert at Humphrey's which is down the street with it's own hotel. But this place always meets my needs and then some. It's pretty, it's clean, it's spacious and the employees are always willing to help you. The have suites and jr suites and the price is very reasonable.

    5
    « Our Happy Place »

    We try to come to BW Plus Island Palms at least twice if not three times a year. We love the location, the quality of hotel, and the wonderful staff. We have never been disappointed. Beds are super comfortable and rooms are realy clean. Views everywhere.

    5
    « Great for a family »

    We stayed there as part of a family trip for Spring Break. We have a large family, 6 of us, and so we stayed at the two room suite. We did not spend a lot of time at the hotel because we were site seeing. But, we had a clean room that did not feel dated. We missed our connection in Chicago due to weather and so did not arrive until the next day and our room was ready for us after a long trip. The best thing, it was quite. Franklin went above and beyond by trying to get me in contact with the Alamo rental desk while I was in Chicago to ensure our reservation for a car would not lapse. The location is great as you have easy access to San Diego to the North and South (it's basically in the middle of the bay). The views are nice with the marina in the back and bay in the front. There is a playground area very close by as well. The pool was a nice temp during the day, but a little cool at night (it is heated), but my kids didn't seem to mind - I stayed in the hot tub. We had a stroller delivered and picked up from the hotel - no issue there at all. When we return to San Diego, we plan on staying there again. (Also, I don't write reviews that often.)

    5
    « Family vacation »

    It was very nice ! Staff was helpful and friendly. I had a great conversation with a house keeper. She was super cool. Extremely close to downtown, beach and pier. Great time down there. I would go there again.

  • 5
    « Fabulous hotel! »

    Super nice and clean rooms (we had a suite), Well decorated with great views no matter whether marina side or harbor side (across the street). Charming hotel with courteous and helpful staff. Would go back in a heartbeat.

    5
    « Great location and service »

    Central location, beautiful views and surroundings. Close enough to the city yet quiet enough and away from all the hustle and bustle. Marina on one side and waterview on the other side. Kids loved free bikes!

    5
    « Outstanding »

    This was the 2nd of 3 hotels we stayed in whilst visiting the United States and was the best by a distance. We paid $1,150.00 for 6 nights accommodation in a Queen room with Marina views. The hotel is located on a peninsula known as Shelter Island which is quiet, well presented and has stunning views of San Diego and the surrounding waterways. The locals were friendly and welcoming and extremely proud of their fine city. On arrival we were impressed with the look of the hotel and the reception. Staff were professional, friendly and helpful. The room was stunning - modern, clean and well equipped. There was a non-smoking balcony with beautiful views over the marina and pool. There was a fridge, microwave and coffee-maker (which also makes tea) as well as a large flat screen television. The bathroom was modern and of a good size with complimentary products. the shower was excellent. The windows and doors were suitably glazed, keeping noise to a minimum. The beds were extremely comfortable and the pillows of a good quality. We used one of the two heated pools and found it quiet, well maintained and very relaxing with towels provided. Manager of other Best Western Plus hotels in California need to visit this hotel to experience the extremely high standard of customer service and the quality expected of a hotel of this standard and brand. An exceptional hotel in a beautiful location at a reasonable price - a huge thank you to the staff and management of this hotel for making our visit to San Diego from the UK so memorable.

    5
    « Outstanding Location »

    I did a lot of research to find the right place to stay for a week. This property is in a quiet location, accessible to everything, but right on the bay via a cul-de-sac that keeps out the through-traffic. My room was a second floor balcony room looking over the marina. There is a running/walking path along the water that I used three of the mornings to get in a nice run. All the major attractions are less than five miles away in any direction, so easy to get to and from: San Diego Zoo, USS Midway, Gaslamp District, SeaWorld, restaurants, shopping, you name it. A drive up the coast to see the beaches is also just a short few minutes away. I would highly recommend this hotel.

    5
    « Great room and superior service »

    We stayed here during our west coast vacation. Hotel pool and hot tub were terrific. Easy to get around on Shelter Island. Quick access to downtown SD and beaches. Will stay here again if we're in SD.

    4
    « Waterviews and convenience to downtown »

    Well run motel in a waterfront setting. Well maintained property with pools and spas near rooms. Has restaurant (did not use), free wifi (don't expect high speed), and reasonable parking--$10/night. Does not have additional resort fees.

    5
    « Location, location, location »

    The Island Palms is a great hotel on an artificial isthmus in the bay. It is close to the airport, which was great for us after a long flight and then a detour to buy clothes after one of our bags went missing. It was close to San Diego's many attractions as well. We were upgraded to a fab room, with two king size beds, and a kitchen area, which we didn't use. We were more or less next to one of the hotel's two pools, which was great for the boys - and the weather was great too despite it being mid-March.

    1
    « be careful of your reservation »

    did not receive room we reserved, wasted 2 days of a 4 day stay before we received what we wanted. Reservation folks blew it big time. we are seniors and it is hard to travel. Very disappointed and won't come back to Island Palms. Too bad physically nice place, but if you cannot get what you pay for, what is the point.!!!!!!

    5
    « Great Stay with Family! »

    We stayed for a week in a 1 bedroom suite in Building D. The ONLY thing that we regretted was having a marina view instead of bayside view. We thoroughly enjoyed walking across the street to the park area and watching the ships. Next time we stay we will request that side. Room was very clean, people incredibly nice, beds comfy (except for sleeper sofa). There was a wedding rehearsal right outside our room one night which was very noisy but we get that they were all excited. It was chilly every day but pool was heated (grandsons enjoyed it). Food in the restaurant was expensive but really good and good sized portions. We will absolutely stay here again next time we are in San Diego.

    5
    « Best Western Shelter Island »

    Beautiful location, great walking with views of marina and city. Very quite. Staff is friendly and helpful. The location is close to everything you would ever need or want to see in San Diego area with concert hall next door.

  • 5
    « Wonderful stay, and wonderful location »

    I booked this trip through Groupon as a weekend getaway. When I arrived I was very happy to see that we were in a great location just about 4 miles from Downtown San Diego. I checked in and was greeted by Danny at the Front Desk. Danny was very kind and helpful with checking us in. He had informed us that there were free bike rentals, pools/Jacuzzis , tennis courts, gym and restaurant on site. Danny had let us know he had rooms available with views looking at the marina and one on the bayside and gave his recommendation on both. We ended up choosing the room overlooking the bayside. Once we got our room keys and got to the room I was happy to see a very clean room. The room had a king size bed, balcony to be able to view the bay. The bathroom was a little strange there not being a lock on the bathroom and the light for the bathroom is on the wall right when you walk into the room rather then outside the bathroom or even inside the bathroom. Not a big deal, but just thought it was a little strange. During our stay we took advantage of the bike rentals and rode around the island and stopped at Better Buzz Coffee (a must try). We dined at the Bali Hai restaurant that night which is a fun/casual spot with a good view and great food. The next day we drove to Gaslamp and toured the city. Overall, was a great experience from being greeted to checking out. Unfortunately, we had a late flight but the Front Desk associates were very helpful with accommodating us with an extra 1 for checkout time so we didn't have to luggage our bags every where. My only surprise of the trip was that I wasn't aware of having to pay for parking. Still,I would highly recommend this spot and will be booking here on my next trip to San Diego.

    5
    « Surprise anniversary visit »

    Our son surprised us with an overnight stay for our anniversary which he booked with Korrey at very last minute. She was so helpful and made sure everything was as he wished. We had a lovely clean, comfortable and quiet room with a view of the Marina. It was lovely. The next morning we had a delicious breakfast at their Blue War Bar and Grill and was waited on by Robin. What a gracious waitress. Our whole experience was so special; we would definitely think of doing it again!

    5
    « Nice place, great location »

    Visiting family and wanted nice place near downtown. Great spot. Quiet and near everything with friendly staff and relaxed at pool in evenings. Wife could run by waterfront in mornings with sea lions in background

    5
    « Nice surprise »

    We ended staying at the Best Western, and I am used to staying at very high end hotels. I have to say this hotel was better than many of the high end resorts that I have stayed at, including the Grand Californian Hotel Disneyland. I would highly recommend it!

    5
    « Decent Hotel for the Price »

    We settled on this hotel due to the extremely affordable price and location. We were upgraded to a room with a marina view and comped parking because it was my birthday! The first room we were sent to hadn't been cleaned yet, so they immediately sent someone up with new key cards to a different room. The rooms were clean, beds comfortable, and overall quiet. We didn't hear any neighbors, just the occasional person walking down the hall. The only drawbacks were the phones didn't work and we had to log-in to the wifi every time we got online. Not a huge deal, but after a couple of days it got to be annoying. There are two pools, both heated. We didn't swim, but there were plenty of people enjoying them. We had one lunch and one dinner at the hotel restaurant. The lunch was awesome (get the fish & chips!), but the dinner was not great - overpriced and the food was mediocre. We also ordered in-room breakfast one morning. Again, expensive ($14pp minimum), but the food was decent. They claimed they had room service, but we didn't see a menu anywhere in the room. The hotel is across from a nice little park if you have small kids. My 5-year-old son had a blast. The beach is a close walk down the island and there is a small shack on the pier across the street that sells food. Overall we were impressed with this hotel. I would recommend it and stay here again.

    4
    « Oasis of calm »

    Spent 3 nights here in September our room was great with a balcony over looking the yachts in the marina so calm and tranquil nice hotel great breakfast and nice bar food staff lovely the only negative no public transport walked 15 to 20 minutes to the local bus stop so factor in taxi fares to your overall spend other than that amazing area ????

    5
    « an Diego area, 'visit et with friends , enjoy sanndiego sights, old town, farmers market in little Italy and rlax eally »

    This was a great way to relax, visit with friends, see all the sights of San Diego, enjoy a sunset, visit farmers market in little Italy, dine at seaport village, see Coronado and get away for a while to renew spirit and wind down from a busy schedule. Our view of boats and bay was great.

    4
    « Great hotel »

    The bed was comfortable and had many pillows. The room is a good size for two people. We liked the fridge and microwave. The view was beautiful. When we asked for an extra chair, it arrived quickly. The hall smelled musty but the room was great. Must be ready to take some stairs to get up to the 2nd floor. The key swipe was easy access to the rooms. The flat screen TV was a good quality. Overall, a great place to stay.

    3
    « Nice hotel if you don't mind the noise »

    This hotel is not bad in itself, in fact we were upgraded to a suit, which was very welcome, and was very nice. We had a small kitchen area, so were able to make our own breakfast, thus saving a bit of money too. The facilities here are nice, two pools, a small fitness room, a nice restaurant and a bar. It is out of town, so be prepared to drive if you want to eat off site. The big down side is the noise. The hotel is right across the water from the naval airbase, and flights start very early in the morning and go on all day. In addition to this, there is the shipping channel, with ships horns and other such noises likely to wake you up at 4 am, if the fighter jets have not already done so. It is a very nice hotel, in what would be a lovely location, spoilt by the noise.

    5
    « Respite with a view »

    For one night stay in San Diego near airport, this hotel had it all. Staff was great, so was the view..but isn't it always sunny in Southern California? Easily accessible from highway, airport and yet far away to give you feeling like you are on vacation!

  • 5
    « West Coast Vacation »

    It was an amazing experience. We are middle of the island and one side is a yatch marine and the other is the ocean. Breakfeasts are quite well. San Diego is ne of the place in the States. Best Western is close everywhere yet you need a car it would be better to travel in West Coast.

    5
    « Loved it here »

    My husband and I decided to visit San Diego for our ten year anniversary and saw this hotel on orbitz at a great price and booked it. We weren't sure what to expect but when we arrived we were pleasantly surprised. As soon as we walked into the lobby we were greeted by a young woman named Natasha. Natasha's great customer service is something you don't encounter everyday. She instantly made us feel welcomed and made check in a breeze. When we walked into our room we were overwhelmed with how nice and clean the room was. The next morning we were able to sit on our balcony and watch the sun come up. Later that afternoon we checked out some complimentary bikes. I cant say enough about how wonderful our experience was and there is no doubt we will be staying here again. Natasha thank you so much for all of your help. You truly made our trip unforgettable and I hope you enjoyed the cupcakes;) -Buckleys September 2016

    5
    « Beautiful location, great stay »

    We looked at a number of places in the area we needed and this was the most reasonable and I don't think the service and quality can be beat. We had an excellent stay. The view out our door, convenience of location and parking were great. It was super quiet and we slept well. Loved that!

    4
    « Large rooms with beautiful serene views »

    Stayed for three days at the Best Western Island Palms. My husband and I had stayed years ago and enjoyed the hotel, but our room had no balcony. This time we had a room with a balcony overlooking the marina, and it was well worth the added cost. The room was large and included a kitchenette. The hotel is separated into different buildings, and ours was a bit dated, but very clean. It was nice to get up in the morning and enjoy a cup of coffee on the deck overlooking the boats and paddle-boarders. The first night we were there, Willie Nelson was performing a concert down the bay, and we could listen from our hotel - a nice surprise. The hotel is on Shelter Island, which in general is out of the hustle and bustle of San Diego, but still within a short driving distance to downtown, airport, Sea World, etc. The hotel offered free bike rentals - that was fun, but the bikes were on a first come first serve basis and there wasn't enough for four people to ride when we inquired. The hotel restaurant seemed pricey for a family of four, so we asked for suggestions from the front desk. They were understanding and suggested local restaurants. The hotel's parking cost was super reasonable for the San Diego area ($10 a night). We'd stay again!

    5
    « You get your Moneys worth »

    This is a beautiful resort on Shelter Island. The Marina views are gorgeous and peaceful with a patio to enjoy them from. Rooms are large and spacious and include refrigerators and microwaves. Nicely decorated Rooms and very good condition. Everyone was very helpful and nice. My only issue is there was no free breakfast and the restaraunt on the property was fairly small and had very limited menu and a bit on the pricey side. No where close to walk to but lots of places to eat if you want to drive a bit

    4
    « Beautiful location, small room »

    While the location of this hotel is spectacular, the room we were was super small. The door barely swung past the bed! Good thing we weren't staying very long as the room might have gotten claustrophobic! The bathroom was huge, however! Great location to downtown. They charge for parking a car, however. They did keep our bags for us after we checked out so we could sightsee for the day.

    4
    « hotel room »

    Nice hotel have stayed in the last 8 years while visting my family college students. The pools are nice, good location to airport, and local amenties, good staff, and they are always making improvements to the buildings. Not happy about having to pay for parking at the hotel, while staying here like you really have a choice since you need to drive to this location. Something they started a few years ago.

    1
    « OH MY! »

    Beautiful location! Gorgeous Marina views, great pools and jacuzzi's. Out door fire place with Marina views. Front desk was very friendly! We were told we possibly could check in at noon. We arrived at 12:30 PM, the young lady said it won't be long, have a seat. The lobby was clean and the water fountain was tranquil. The work out room is in desperate need of some TLC! 3:00 PM we were told our room was not ready, so grab some lunch. We went to the Mexican restaurant down the street on the right hand side. Beautiful Spanish decor great food, queso cheese sauce is Devine. 4:00 PM,We checked back at the hotel, and our room still was not ready! :( Check in is at 4:00 PM correct? The sweet lady said it is, she was very apologetic. We took a walk across the street and walked the dock, people were fishing, dogs, a bar at the end of the pier. By 4:30 PM our room was ready. Oh no it wasn't, dirty bed, food on it chips of some sort, tub filthy, bath mat was black, smelled like mold, patio set was filthy, spilled milk, fruit loops all over! AC unit didn't work, at 4:45 PM we went to the front desk to let them know about our room. Maintenance came by 5:30 PM. Maid service came at 7:00 PM. She was great! She was very apologetic for the poor cleaning the am maid service did or did not do. She said, I wasn't told your room was filthy, I will be right back with all new bedding, comforter, towels, vacuum, broom,cleaning supplies, soaps, towels. She was done cleaning our room at 9:00 PM?????? Thank you so very much! Carpet was soaked, nothing can be done, carpet was dirty! At 9:30 PM we decided to drive and get a bite to eat. We took a stroll along the boardwalk and listened to the sounds of the waves crashing against the rocks. I hope you have a better stay than we did. We will not be back to this hotel. Good luck

    5
    « One night at each end of holiday »

    Well run Hotel with almost everything needed in each room........... except there are no tea bags provided, plenty of coffee and a percolator......... but if you want tea, use the percolator and either ask for a jug of milk or buy your own supply. I'm English, and I like my tea !!! First night in the restaurant we all had different choices so, I was only half way through my starter when my main course appeared ! The waitress had to shuffle stuff around the table to fit it in. No apologies or suggestion that she take it away while I finished. I was treated like a nuisance. Very impersonal.

    5
    « Very Pleasant Best Western Plus »

    First off, it is on an island of sorts. There is a yacht harbor on the back side and the San Diego waterfront clearly visible on the front side. The place has a number of buildings that may be a walk from the main building and restaurant. It is easily accessible even by those who have mobility issues. I had a view of the waterway and Coronado from my room. It was quite delightful, especially at night.

  • 5
    « Has to be one of the Best! »

    Reasonable rates! Great beds! Clean Rooms: what more can you ask for? Refrig., microwave and coffee in rooms. Nice views from at least 95% of the rooms. Safe area to walk in and great experience. Breakfast not included and some p[aid parking although very reasonable. The reviews by those who have posted and made it high are all absolutely true.

    5
    « Great midcentury modern property! »

    My husband and I stayed here the last weekend in October, 2016. It's a beautiful property, marina on one side and across from the bay on the other. The room was spacious, very clean, and the bed was super comfortable. Loved all the pillows! The restaurant was nice, breakfast was good,and the bar was nice, with nice space on a deck overlooking the marina. We didn't specifically look for a mid-mod, funky/Tiki style place to stay, but we found one and we felt like it fit us to a "T!"

    5
    « Lovely Shelter Island Stay »

    We stayed at the Island Palms October 18 to 25 in a deluxe room facing San Diego Bay. We were greeted by the friendly and awesome Danny and throughout out stay he and others like Austen, Daniel, and Brenda offered great ideas of sights to see and places to eat. We did so enjoy having a room with a kitchen. The walking path all along the Marina and the bay side of Shelter Island was a daily joy. The sunny weather in the upper 70's was very comfortable. The Little Italy Market on Saturday was a great find. Danny directed us to the Lake Murray area and the walk around that Lake on our one cloudy day was just perfect. We so appreciated the efficiency of housekeeping each day, the daily paper offered in the lobby, and the chocolate chip cookie was a surprise one afternoon. Thank you for helping to make our vacation such a lovely time. You are our go to place!!

    5
    « Great Service »

    This hotel had wonderful views, attentive staff and nice rooms at a good value. It was centrally located and had very nice amenities. I would stay here again. the pools were clean. The fireplace was nice as well. Free bikes are great too!

    5
    « the best hotel ever. »

    This is most amazing hotel that I have ever stayed at. Nothing to dislike about this hotel. I really liked to how nice the place looked and to how beautiful the landscaping was. I also liked the pool also.

    5
    « Great Hotel with Central Location »

    We stayed at this hotel October 18 to 21 on a mini vacation to check out the sites around San Diego. The hotel is located on a peninsula call Shelter Island. We stayed in room 160 in the original hotel and it was clean and very comfortable. There is a park located along the water across from the hotel which overlooks Coronado Island. The park provides areas where you can walk or relax watching the boats travel by in and out of San Diego harbor. The hotel offers free 2 hour bike rentals so we took advantage of that and biked the area one morning. The hotel staff at the front desk were very nice and accommodating as we arrived late on our first night. I would recommend this hotel and will definitely stay here again.

    4
    « Great Visit and Stay »

    Our family visited San Diego for the first time and chose the Best Western Plus Islands Palms because of the location, reviews and the price. We were very pleased with our rooms, one King Junior Suite and one Double Queen Junior Suite. Both rooms were quite large for junior suites. Both had views of the bay and were very well cleaned. I specifically asked in advanced that the cleaning staff double-check our room for dust and dirt because my daughter suffers from asthma and is very sensitive to dust/dust-mites. Happy to say that housekeeping was great and vacuumed and dusted our rooms each day. We dined at the hotel restaurant for breakfast. Good menu selections available for breakfast and seating time was not bad. Parking was fairly priced, $10 per day. The front desk staff was welcoming upon arrival, but they did fail to ask if we were interested in any tickets for tours, the zoo, Sea World or Legoland when we arrived. It would have saved us time, and maybe money, if they offered tix to us in advance.

    4
    « Very Pleasant Stay »

    We arrived at 1 am to the Best Western Island Palms and the entire area was dark and seemingly desserted. We were skeptical, but in the daytime we were pleasantly surprised. The bay is on one side of the hotel, the Marina on the other, and the whole "Shelter Island" area is filled with Yacht Clubs, hotels and the like. The room was very nicely appointed, we were in the building a few down from the main check in-upstairs (NO elevator). We had a King room facing the harbor side. It was clean, the bed and pillows were awesome, and the view was nice. The marina would've been a prettier view, but on the harbor side you can see the Naval planes take off (F18's) cruise ships and people walking/exercising across the street. It was quiet and perfectly adequate for the few days we stayed. We did not eat there, nor swim, but the pool in the main section was clean, there was a hot tub. There is also a smaller pool and hot tub in the building that we stayed in. The only negative comment I have is that the exercise room is extremely small-2 treadmills, 2 elipticals (one of which was broken) and a recument bike. It is off the main lobby, and only has ventilation from the doorway. There is no ceiling fan or other ventilation. The treadmill was adequate, but none of the equpment looks like it's been cleaned in a long time. I had to ask for more wipes to clean the treadmill before I got on. *Parking tip. They do charge for parking, but there is free public parking directly across the street with the hang tag from the hotel. All in all, I would definitely stay again.

    5
    « Excellent! »

    LOCATION: Close to downtown San Diego, the airport and the Pacific Ocean, which is about 5-10 minutes away. The place is quiet at night. The nearby bars (there are very few) are not noisy. There is no need to drive anywhere for access to dining. A restaurant and bar are on site. This place is easy to find from the airport, which is only 20 minutes away. ROOMS: Showers are hot, have adequate pressure and worked fine each day. Beds are firm. A coffee maker, frig and microwave worked well. The A/C worked very well and hardly needed it. Ceiling fan(s) were welcome when it got warm during the day. Rooms are secure via a room key access at all outside access doors. Get a room facing the marina, as they have excellent views and are quiet. Some have patios where you can sit outside. TVs are modern and worked flawlessly. INTERVAL: October 22-25, 2016; 70-80F and sun each day POOL: Adequate. There are 2. HOT TOB: Adequate FITNESS CENTER: Off the lobby w/ free weights, treadmill, elliptical and TV. PARKING: $10USD daily. There was never an issue finding a spot. WI-FI: Free, and it was quite robust technology for a medium sized resort. The signal was strong with no latency. Speed was adequate. STAFF: Cheerful, punctual, helpful, knowledgeable, professional and well-groomed. They seemed to enjoy working at this resort, and have excellent customer service skills. BONUS: Across the street is Shelter Island Park for relaxing and watching the sailboats cruise by. Restaurants, etc. are only 5 minutes away. There is a Subway shop open 7am to 10pm that is 5 minutes away. If you want to stay on site, a great restaurant and bar are in the same building as the lobby. You will not go hungry or go thirsty here. VOLUNTARY REMARKS: This resort is a gem. It is a clean place, and a walking, jogging, relaxing and bike-friendly area. Excellent public works, sidewalks and services. Traffic is light outside the resort. I never heard a fire or police siren. The architectural design of the resort is unique to Southern California. My sense is that people don't spend a lot of time in the rooms, with the ocean, beaches and so forth around you. There is plenty to do in the region. When I go back to San Diego and the Point Loma-Shelter Island area, I will stay here again. It was a great stay. Stayed October 2016, traveled solo

    5
    « Great place to stay »

    If you want a wonderful hotel for a great price, this is the place to stay in San Diego. The hotel staff are friendly and professional. The room was very clean and the bed was comfortable. The view of the marina was great outside my balcony. The two pools were clean, nicely heated and very pretty. The airport is a short drive away and the location is close to Old Town and downtown.

  • 5
    « Fall Trip »

    Great Room. We loved it, hope to return soon. View was very nice and room was clean. Fishing pier right across the street and free parking. Was in town for the weekend with the kids. Close to downtown .

    4
    « The was a business trip but would make an excellent vacation spot with a fishing pier and a park right across the street »

    This property is in a great location on Shelter Island, with the bay on one side and the marina on the other, there isn't a bad view. The service was excellent. The room was spacious and comfortable. The rooms are dated and need a refresh soon.

    5
    « Beautiful Hotel, Fantastic Staff »

    I've stayed at the Best Western Plus Island Palms frequently when traveling for work, and I've never had a bad experience. The hotel is very nice, the restaurant is delicious, the rooms are large and comfortable, and everything is always very clean. I bring my family along occasionally and my kids LOVE the pool and the fact that there's a park, pier, and hot dog shack just across the street from the hotel. There's also a beachside running path close by and a little stretch of sand for the kids to play on. But my favorite thing about this hotel is the staff. They are all very friendly, helpful, and kind. They make sure I'm well taken care of, and I've never had a bad experience with any staff member or the hotel in general. It's a fantastic place to stay whether you're traveling by yourself for business or taking your family on vacation!

    5
    « Excellent »

    Everything plus more. We were upgraded to a room overlooking the marina/pool area. Beautiful view. Room was ideal with furnishings in keeping with area. Staff were very helpful and informative. Take advantage of the 2hr free bike - tad scary - brake system in the pedals but such a beautiful area to ride around. Had breakfast in the restaurant very nice not a lot of option but tasty with a lovely view of the marina. Would definitely look to stay here again in the future!

    5
    « Quiet and relaxing »

    Stayed here for four night 2 adults and 2 children. Safe,clean, quiet and away from the hassle of the city. Nice walk along the beach. We had a car and it was easier to drive around from this location. Would stay here again.

    4
    « Nice Vacation »

    Stayed here last week always enjoy our stay here, will be back next year again. Stayed in a suite right next to the pool that has a lovely fire place next to it. Thanks to the staff who made the vacation awesome. Also thank you for looking after returning guest. We will see you again next year. Please keep the same room for us next year.

    5
    « Excellent Stay »

    This hotel was beautiful and the service was great!! Clean and welcoming! We ended up staying another night because it was so reasonable. The staff always has a smile! We have already recommended this hotel to others. Best hotel in SD!! We stayed at two others hotels that same week and this one was by far the best!

    4
    « Quick stop »

    Great stay at the Island Palms in SD. Clean rooms, comfortable beds and service great. Tried out Shelter Island as a location as it was cheaper than any other area I had stayed at in SD before but still close to Downtown and the airport. What a pleasant surprise Shelter Island is a lovely location for morning and evening strolls. The hotel backs on to a pretty marina and has outdoor dining deck from which I spotted a Green Sea Turtle in the marina! Breakfast was a la carte and very reasonably priced for San Diego at $9.45 for most dishes. Tried out the pool and hot tub area ( there are 2 separate pools). Nice clean and well maintained. got a great Hotwire deal at $69 so infall I was extremely satisfied.

    5
    « Paradise »

    What a fantastic hotel. Stayed for 2 nights in August I just wished we would have stayed longer. The views from the hotel are amazing, one side the bay the other side the harbour. Chose this hotel because of the great reviews and the fact that is the next hotel to Humphreys where they have concerts in the summer. The staff were very welcoming and nothing was too much trouble for them. I would have no hesitation in recommending this hotel.

    5
    « A most beautiful stay! »

    The rooms are lovely and beds are comfy. The bathroom is spacious and the toiletries smell divine. The staff is friendly and the location can't be beat. In your back yard are sailboats and yachts. In your front yard is more of the same. Walk to great restaurants. We loved it!

  • 4
    « Leisure Stay »

    Good location to relax and see the sights. Next time I'll stay on the top floor instead. The food inside of the hotel is average for a higher price. While I didn't like paying the optional $10.00 a day for their hotel, it's better than risking it with the parking across and/or on the street itself. My shower stall at the bottom (before opening the door to enter) should've been scrubbed due to hard water deposits. Other than that, it was a good stay.

    5
    « Nice Place to Get Away »

    The location and views are spectacular. The free pools and tennis courts are worth very penny you pay for your room. This is our favorite place to stay in San Diego and i can't wait until we come back. It was lots of fun for both me and my wife.

    5
    « Very Enjoyable Stay »

    We stayed here for 4 nights at the end of a 14 night holiday in California. Satnav took us to the doorstep. Parking was on site (we expected $10 per night but reception didn't mention a cost, gave us a pass for the car and we were not charged at the end- maybe they have removed the charge). There is alternative parking across the road. The hotel overlooks the harbour/bay. It's a quiet location. There is a short pier with a bar/cafe otherwise only hotels in the immediate vicinity. I'm unsure how our rooms compares with the others but it was lovely. Situated on the first floor, a corner spot with a balcony overlooking the ocean and quite a sun trap. We had a kitchen, large bathroom with 2 sinks and shower (no bath), a bedroom with 2 king sized doubles (who knows why) and a lounge area with patio doors to balcony. We also had a TV in the lounge area and the bedroom with an excellent choice of channels including HBO. There are 2 pools, although we only used one. It was lovely. Towels provided and never got too busy (time of year i suspect). There is a bar with food available including the option of ordering from the restaurant. Cheerful and help staff. We did use the kitchen facilities in our room though to make snacks and coffee (there was a coffee maker which is good but improved by using real milk). There is a fabulous supermarket (Ralfs) just 5 minutes drive away if you wanted to stock up (or buy from their hot counter). We did use the hotel bikes one morning. They are free and helmets are offered. The chains needed a little oil and they are fixed pedals (no brakes) but it is very quiet and there are paths along the harbour for a safe and easy ride (recommended). The beaches/surfers are just 10minutes drive away (a must visit). There was a german festival on when we were there. The shops are fascinating and it's very reasonable price to eat (think it's the young surfers who dictate the price). Overall a lovely stay. We would recommend this hotel to anyone.

    4
    « Sprawling but Quiet except A/C »

    This was our R&R for 5 days. However, we got a room in the farthest building requiring long walk to main building for meals. There's no restaurants within easy walking distance. Our room was spacious and comfortable with amenities such as frig, microwave, coffee maker (no tea), safe and iron & board. Luckily weather was temperate with cool evenings eliminating need to turn air cond. on. It's located inside of the room and just roars! Other minor complaint is the TV. Brightness was set too low so viewing at even shallow angle was uncomfortable. Some improvement suggestions would be adding a soap dish in rub area and additional hooks in bathroom for clothes and towels. A LED night light would also be helpful to find the bathroom at night. The pool area was disappointing so we didn't use it. There's no change room with shower to wash down before entering the pool/hot tub. However, pool towels available.

    5
    « Girls Trip »

    This hotel was excellent! Clean, comfortable, beautiful location, easy to get to and park. It was so peaceful and quiet. I loved going out on the balcony and having my coffee while watching people come and go from the Marina and the paddle boarders going by. We were very comfortable and felt very safe to walk around the grounds even after dark.

    5
    « Terrific place to stay »

    We finished our trip down the west coast by staying 4 nights here and it was a wonderful place to settle after so much travelling. 2 really nice pools. We had a suite at the end of the (very long) plot that the hotel covers. Rooms were very good indeed - very modern, clean and comfortable with a spacious balcony. Staff were helpful and service generally was good - checking in and so forth. They also let us store our bags checking out as our flight was quite late. A fifteen minute taxi ride to down town, but well worth it. Would definitely stay here again if I am in San Diego.

    5
    « Good value and convenient location »

    I have come to San Diego many times but have never stayed on Shelter Island before. I found the location very convenient to downtown. The views of the sunrise during our morning walks/runs as well as the city skyline were excellent. The wait staff was very responsive and the rooms were both large and comfortable.

    5
    « Sunset Over the Marina »

    This is the second year we have stayed at this hotel and once again we had a fantastic stay. Due to a mobility problem the room we had allocated was not suitable but Reception quickly found us a beautiful alternative. A balcony room looking out onto the Marina with a bath and an elevator to our room. It was so relaxing to sit out on the balcony enjoying the comings and goings on the Marina and experiencing the beautiful San Diego sunsets. Our room was perfect and very clean,2 Queen beds, we only used 1 of them, a coffee maker, wi fi (free) a large television, A. C. and a large walk-in closet. The bathroom was very clean and well stocked with towels and the bath was low enough to climb out with ease. Car Parking is available at $10 per day and is only a short walk to the rooms. It is preferable to trying to find a parking spot on the road outside the hotel as this is usually filled with parked cars.The staff are friendly, helpful and knowledgeable. I would recommend this hotel and look forward to my next visit.

    4
    « Great Scenic Hotel for our visit to San Diego »

    This place was really close to rating it a 5, for us but a few details had it just miss the mark. First off, the service here is great. We had an issue and they resolved it quickly. The cost is relatively bearable compared to other similar hotels in the area. The rooms are also very clean and kept well, though our A/C was rather loud in the room. And the real prize is the view from this hotel and the surrounding area....absolutely gorgeous. Items to note: 1. There is a parking fee of $10/day. I didn't really care for this but it is what it is. 2. There is a place where they hold concerts called Humphry's that was in earshot at night of our room. The noise was noticeable a couple of nights when we were there unless the TV was on. It didn't bother us much, but if that sort of thing bothers you, you may want to look into that. 3. Another thing is that they rent bikes for free here which is amazing, but you can't ride them on the marina path along the water (walking only). That was kind of sad for us as the path is really scenic, but we still had fun on the bikes. 4. ROOM TIP: Get the marina side room. It is the better view by far. 5. This hotel is very convenient located near the airport which is a plus. Overall a great stay at this hotel.

    5
    « Such a beautiful property »

    This hotel stay was perfect. The property and staff were amazing! I will definitely be recommending this hotel! You are just steps away from the marina and harbor. Just across the street they have fire pits and fishing spots. If I could live here I would!

  • 5
    « Wanted to stay longer! »

    My bf and I had a road trip that ended in San Diego and booked this hotel for one night before our flight back home. It was a perfect ending to a great but tiring trip. Our room was spacious and clean. Staff was great and friendly. Free parking and wifi, and great hot tub area. I definitely recommend this hotel!

    5
    « Lovely hotel!! »

    Stayed here for 2nights on a road trip. Absolutely loved it. Arrived at the hotel and we had a double room with marina view booked - Got upgraded to a suite! The room was huge, comfiest bed ever! Full kitchen facilities and amazing views of the harbour. Ate here the first night and the food was great and reasonably priced. staff really friendly and pool areas lovely to sit by (2 pools both with hot tubs) Was never too busy round the complex and in a lovely quiet spot. Just one thing there is a charge for parking which is 10 dollars per night. Also we had breakfast included in the rate and it was really lovely food with a varied menu. Very happy with our stay here and would love to return (for longer next time)

    5
    « Another great stay! »

    This was our second time staying at the Best Western Island Palms (the first being 8 years ago) and both stays were great. Caring staff, convenient location, clean rooms, nice public areas and a great pool area. Bar/restaurant is great. We love the location right on the marina and it's tough to beat the view across the bay of downtown San Diego. Very convenient and a quick trip to Cabrillo National Monument/Point Loma tide pools, Mission Beach, Ocean Beach and downtown attractions.

    5
    « I love San Diego and I love this hotel! »

    I knew from the last time I was in San Diego that I had to stay at the Island Palms & Marina again. The hotel is perfect and the staff is excellent. Amazing views and the pool/Jacuzzi was beautiful looking out to the marina. I will definitely be back again soon!

    4
    « Great room that opened to the pier »

    We had a nice sized, very clean room for two adults and two grown children. It opened up to a nice sitting area that faced a large marina pier. The beach walkway was a very short walk away. Parking was very close by and free. Price of the room was very reasonable.

    4
    « Another enjoyable stay! »

    We were here 2 years ago and enjoyed the hotel and location so much we came back. Last time we had the bay view and this time, opted for a balcony overlooking the marina. Both are very nice. If we have the opportunity to return to San Diego, we will definitely come back. Shelter Island is close to everything and away from the young scene. Rooms and view are very nice. Staff is friendly.

    4
    « Best View Around »

    We really love this hotel because it's close to everything we want to do and see. The view in the front rooms are the water and pier and the rooms in the back have a view of the marina. Nice area for a early morning or evening walk. Great location!

    5
    « Great Views on Both Sides »

    Best Western Island Palms was a very comfortable and scenic hotel to stay at. We had a second floor room with a small porch. We had a view of the back bay with all the boats and homes on Point Loma. The park on the other side of the hotel was terrific for taking walks along the Ocean. Lots of activity with boating, sailing, the naval base, and lots of friendly people at the park. A small pier has locals fishing and lots of sea birds standing by in case a fish is accidentally dropped. The weather was terrific and we hated to leave.

    5
    « good experience »

    good location and services, it 's like living in a community, easy to check in and out, the food served in hotel restaurant is good and the price is reasonable. I really have very good experience here.

    5
    « Great Vacation Feel in SD »

    I had never been to Shelter Island in SD and have always opted to stay in Downtown. What I can say is it had a great feel away from the noise. It's almost like you're on vacation in Hawaii or something.

  • 5
    « Lovely »

    Great hotel, pool and spa,our room had a marina view which was stunning.Great location, nice restaurant,lovely staff,would thoroughly recommend, A*. Short cab ride to other side of bay for plenty of shopping and eating. Visited USS Midway, decommissioned aircraft carrier, a good afternoon out.

    4
    « Very good hotel, if a touch uneven »

    Stayed at the Island Palms in September 2016, and had a good time overall. The room was small, the door touched one of the beds upon opening, but with a great doorstep view of the marina. It was a tight squeeze for a family of four. There was quite a bit of noise from other rooms, but it was the quiet season, so not so disturbing. The room was clean, and the bathroom was a good size. Housekeeping was uneven, one day they knocked on the door at 9 am, the next day they forgot us entirely, the next day they came at 4 pm. I asked for a quick tidy plus make the beds version of housekeeping, so maybe it was my fault they refused to replace the glasses or coffee cups ever. The ladies also spoke little to no English, which made me bless the Spanish courses I took in university. The front desk staff was courteous and prompt. The pool area was well maintained, as were the grounds. The food was decent, but the bar staff were not super on-the-ball, forgetting the order twice and bringing the wrong food, which they fixed right away. The hotel is close to the airport and the naval area, so there was a lot of air traffic noise as well. Shelter Island is a popular hangout, and there are lovely bars and restaurants to enjoy. I had a good time during my stay there, although it was not magical.

    2
    « Not what I thought »

    Nice hotel lots of noise and guests that slame doors house keepers that want to clean your room at 8 30 in the morning the gate to the marina banging and crashing shower not very good hotel seems a bit far out will not be returning

    5
    « Great place to stay »

    Every time when we are in San Diego, we choose the Island Palms. Nice and clean rooms, friendly staff. The location is perfect, beautiful view over the Bay, quiet at night, nice restaurants close by, just a few minutes away. Just a short ride to downtown San Diego.

    4
    « No lift! »

    Stayed here for 2 nights. There was an offensive smell in lobby coming from pond like feature they have which smelt sewage like which made me anxious what room would be like at check in. Lady at check in very nice, kindly gave us free parking as it was my birthday although I feel parking should be free anyway when you've already paid to stay at the hotel. Very nice location looking out over harbour. Room very spacious and clean. We had to get our keys changed half way through stay as they were updating system. Biggest issue we were in upstairs room and no lift, not ideal when we had 2 large cases to haul upstairs. Nice stay all in all.

    5
    « Perfect location for the zoo and catching a flight. »

    This was a last minute decision to head to San Diego a day early. Glad we found this hotel. We loved walking along the bay and seeing the ships going out to sea. We've stayed on shelter island before but this was a great find. Room was perfect, as well as the staff very welcoming. Will definitely be back when in the area.

    5
    « Our "home" in San Diego »

    We stayed here for a family vacation September 12th-16th. We stayed here twice last summer and absolutely loved it, so of course, we had to stay here again! We booked a junior suite, I believe, which worked great for us and our two young children. Last year, we stayed in room 440 in the Casa del Mar building, which worked wonderfully, as you can park right outside for easy loading/unloading, and the boats are a few steps away. I requested this room again while making my reservation, and the reservationist was kind enough to give us a repeat guest discount. Upon check-in, I was a bit disappointed, as room 440 was not available during our stay, and we were instead checked into 541 (same building, but on 2nd floor). I know they can't guarantee rooms, but we were at least hoping for something ground floor and in the same location. We went to the room, and although it was the same type of suite, and had a nice view overlooking Point Loma and the bay, it just wasn't going to work. We were traveling with our 2 year old and 2 month old, and had a LOT of stuff. My husband was exhausted after unloading everything from the car and going up and down the stairs several times (there's no elevator in this building). But what really sealed it for my husband was that he was nervous watching me holding our two month old and trying to walk down the stairs every time we left. Since we were there for several days, he went to the front desk that night and asked if anything could be done. Working with a front desk agent and the front desk manager, they were able to move us to room 440 the next day!!! They moved our luggage for us while we were out during the day, and we picked up our keys when we came back to the hotel. It was seamless, and we had our favorite room!! What a difference!!! So much easier being ground floor with the car right there! The room has a separate bedroom with a king-sized bed, a bathroom with toilet and shower/tub separated with a door from the sink area (with beautiful tile work I might add!). There is also a living area (I believe there is a pull-out sofa), and a dining area and kitchenette. The kitchenette is wonderful when traveling as a family. They supply so much! There is a blender, toaster, microwave, mini fridge, dual sink with drying rack, paper towels, cabinets AND utensils and plates/glasses! However, the mini fridge in the room needs replaced or fixed. It simply does not get cold enough. And actually, I remember that from last year. Unfortunately, we had milk and other food spoil due to it not getting cold enough. I know it's an issue with this fridge because the night we were in 541, that fridge was fine. They did compensate us by removing the parking charge when we checked out, which was very nice! Our stay was great. This is the PERFECT hotel for our needs. Right across the street is a nice small beach with tiny waves that is perfect for kids. There's a small pier, and also a playground with swings and climbing equipment and slides. Right next to the hotel is a lovely walking path right along the harbor. Simply beautiful. I want to praise a special member of the staff that made our stay even more special. One day, as we were getting ready to leave the room and go to the beach, my husband was telling our two-year-old to pick up her toys. Being two, she was resistant to this idea. As one of the silly child psychology things you do as a parent, my husband said she better pick up her toys so the maid doesn't throw them away! Our daughter got an instant look of worry on her face (lol) and picked up her toys quickly. After that, she mentioned the maid in a state of worry a few times throughout the day. Upon returning to the hotel later that day, our room had been cleaned nicely as usual, and we noticed that the maid had made our daughter's bed very nicely (we had a small air mattress on the ground with a sleeping bag, pillow and her favorite blankie that we were using for her to sleep on). She had made the sleeping bag nicely, folded her blankie, and "tucked in" her two favorite baby dolls. It was very sweet. We showed our daughter, she smiled and said "the maid is a nice person!". So although she had no idea of my daughter's fear and worry of her earlier in the day, our housekeeper, Concepcion Estrada, made our daughter's experience special and totally changed her mind about her worries. It's charming people like Concepcion that really can put that extra touch and smile on someone's day. Thank you so much for making our daughter's day special!

    4
    « Nice time »

    Nice location and room facing the marina. Sat out on the lanai during sunset. Very relaxing, evening lights on the boats and hillside very cool. Room was spacious and a nice large flat screen to boot. The beds were very nice. Stayed in the newer section, 3 story building to the far left. Close to the midway, and gaslamp district. Would recommend, and will stay again. Very nice staff.

    5
    « Great place to stay »

    Great quiet location, room was large and clean, the bed was real comfy. We arrived just in time for happy hour and ended up eating at the bar, the food was real good. I will agree with Linda C that the carpets are not the cleanest but the rest of the room was spotless. We will be going back at the end of our trip.

    5
    « Great »

    We recently spent three nights here,and it was wonderful. We've been to San Diego before but never to this part,and can't recommend this hotel highly enough. We asked for a quiet room as my wife's a light sleeper and that's exactly what we got - overlooking the marina too,which was a bonus. The room was a bit small but well appointed,perfectly clean,and the staff were polite and attentive;we couldn't have asked for more and,if we ever come back,we'd stay here again in a heartbeat.

  • 5
    « Location is wonderful. »

    The location of this hotel is quite wonderful, sandwiched between a marina and San Diego Bay. It has lovely walking paths, a children's playground, marina and restaurants close by. The room was clean, overall, except for the carpets, which were very dirty and made my feet black! The restaurant service was fast and the food is very good.

    4
    « Clean and roomy »

    Nice comfy bed in a airy room. Very quiet for sleeping. The hotel's location is convenient only if you rent a car in order to visit attractions and downtown. The restaurant had nice tasty meals, but were very overpriced. Very accommodating staff!

    5
    « Quiet, clean, close to everything! »

    We were here for 2 nights, the hotel was clean, quiet, the staff was very friendly. Our tv went out and the maintenance man did all he could to repair, even changing out the 42 in tv, to no avail, they offered to have us change rooms. The front desk gave us a 50 dollar credit and 2 nights free parking.

    5
    « Peace and tranquility at the Marina »

    Travelled from Las Vegas to Island Palms for 2 nights on homeward leg to LAX. Traffic from Los Angeles to San Diego was heavy so allow for that. Upon arrival in evening pleased to say it is placed in an oasis of calm. Check in was swift. Parking on site ($10 per night) was easy (you can apparently park for free in a car park opposite the road but as unfamiliar I did not). Room was clean and comfortable: 2 large doubles. Wide-screen TV, coffee maker (4 cups worth). Decor modern and subtle but surprisingly a shabby scuffed bathroom. Clean and usable, just a bit 'worn'. Towels clean and fresh. We requested a marina view and received it: non-smoking hotel with non-smoking balcony overlooking the marina with a myriad of boats moored. Very pretty. Excellent bar staff and dined in house first night: good meal well prepared. There is a pool area but did not have time to enjoy. Looked good though. Did not take breakfast although available (at charge). Spent next day in San Diego Zoo (15 mins drive) and then the evening in Little Italy for a very nice meal (do go if you get a chance. It's just lovely). Could happily have stayed another couple of nights to explore San Diego. Looks a nice city.

    4
    « ENJOYABLE VISIT »

    Our stay lasted 6 days for a wedding we were attending at the hotel next door. Not wanting to pay the considerable higher rates at the other hotel we chose the Best Western Island Palm. We were very very please with our room in the Casa Marina Building and the staff was very pleasant. Parking was easy and the overall stay was wonderful. We chose a non view room on the ground floor and it came with a private patio which was nice, 2 comfortable beds and enough plugs for all our electronics. Refrigerator is very small and hardly holds a left over box and could of been colder but was nice to have. The shower took to long to heat up but once there was nice with a massage feature. Site has two pools and a lovely restaurant. A very enjoyable visit.

    5
    « Lovely Hotel »

    Stayed here for 3 nights in September .... Great rooms, Nice relaxing pool area,Good food..Also the staff were very friendly ..A special mention to Jeff who worked behind the bar who was very helpful..

    5
    « 50th celebration »

    Two couples celebrating their 50 th anniversaries. We have been to San Diego many times and have stayed at Island Palms before and were sure our friends would enjoy staying here. A little more than we usually spend on a nightly basis but the surroundings and quality of the rooms were great. Enjoyed a few morning breakfasts and the walk across the street to the bay was wonderful.

    4
    « Location, Location, Location ... »

    We stayed two nights. Our room, 402, was very spacious, the bed a comfortable king and the room was nicely appointed. We were steps from the harbor and looked out on Coronado. The hotels's bar was well-stocked and the staff friendly. The room had a small refrigerator, which allowed us to store some goodies.

    4
    « Nice hotel in an amazing location »

    This best western plus is a normal 3 star property. Best part is the location - shutter island. Rooms are quite and comfortable with small kitchenette, but they need renovation. Check-ins are quick, however, the main reception can be quite far off from rooms depending on the room location (they have 3 different hotel sections). We were offered free parking, which was a nice gesture from hotel.

    5
    « Great hotel with magnificent location »

    Stayed here for the San Diego Comic Con this summer and we had a great room with a marina view. Excellent rooms, clean and excellent staff. This is absolutely a hotel I would love to stay again. Not cheap, but definitely worth the price.

  • 3
    « Nothing special »

    Beautiful location, easy to get around town from there. Only issue was my tub was having problems and they came and fixed it at 11:30 at night then the next day called 3 times before 8 am to see when they could come back to fix it I said after 3 would be great that didn't work for them so they came then sense we were awake. Positive notes the hotel was very clean and staff was friendly. So I would recommend a stay there as long as you don't need any maintenance assistance.

    4
    « Awesome Hotel in Laid Back Location »

    This place definitely exceeded our expectations. Spotlessly clean, quiet, a great view of the marina and good restaurants within walking distance. If you are looking for easy access to the city center there are probably better places to stay, but if you want a laid back vibe close to the water, this place is perfect.

    4
    « Immaculate and good location »

    My extended family stayed at the property for a quick over nighter after a family event. The room (with two queens) was cozy but spotlessly clean- we were very impressed. The view of the marina was very nice and peaceful. The kids used the pool with no complaints. The staff, at every level, was ON POINT. Our every need was cared for cheerfully and quickly. Check-in was a breeze. The only issue we had was the portion size of the food at the restaurant. The cost was a little spendy but expected. The portion reminded me of a certain commercial on the TV "My big sister likes to make tiny food". That would be an understatement. Both bites of the $26 salmon was delicious. Our waitress, Justeen (not sure of the spelling) did a superb job and should be commended. The wifi either didn't work or the password provided did not work. It was not of concern as we were there for family but if it were for business, it would've been an issue. At the end of the day, we would and likely will stay here again as we visit San Diego often.

    3
    « Great rooms, harbor location, too expensive for what you get »

    Quite far from the center of San Diego, if you really want to go to the center often, consider a different location. You should be able to borrow the bikes a bit longer, this doesn't make sense. Horrible that this hotel dares to charge guests $10 parking fee per day. Pool runs out of towels quickly and had to ask 4 times to get new ones. When I asked the hotel staff for the transport possibilities to the city center, the only feedback was that they could call a taxi. No guideline on parking or whatsoever was given. Great size of the rooms, perfect location in the harbor of San Diego. The swimming pool was great and clean. The hotel has a nice, small gym and is in a quiet area.

    4
    « Yachts all around »

    We stayed for 6 nights at the end of a trip around California. Our balcony looked over two car parks, a road and then the sea. The room was comfortable but there was an unpleasant smell possibly from the corridor where I believe someone had been sick some time before we arrived. There was no evidence of anything being done to better this. The bathroom was a good size. There was not a lot of wardrobe space and only a few drawers. There was no seating apart from a desk chair and chairs on the balcony. The air con was noisy so we left the windows open but people locking cars where they make a noise went on late at night and early morning. The fighter jets from the US. air Base just across the water as well as the helicopters made a lot of noise until 11.30pm. Apart from that the hotel is in a really lovely location. The restaurant overlooks the marina with many yachts and is very tranquil. The meals are very good but breakfast is quite expensive for what you get. The tennis courts are great but the rackets and balls at the hotel are very old so best bring your own. The pools were well kept and towels provided. This hotel could be very highly rated if the noise and smell were dealt with. Good value for money. Probably need a car to get to other restaurants. Staff extremely helpful and friendly. I suggested that they ask Best Western Plus in Palm Springs for the name of the lovely scent they use in the rooms. This hotel is just down the road from Humphreys where some very good concerts are held, worth looking to see what is on before your visit.

    5
    « A Treasure of a place »

    My husband and I have stayed at Island Palms many times whenever we go to San Diego. It is a wonderful, scenic, and safe place to stay. We take walks and have picnics across the street. Love this place!

    4
    « 1 night stay »

    stayed for 1 night before flying to Vegas - great location for the airport - not central for main town but we had a car so that didn't matter. $10 a night for parking seemed a bit unnecessary.. just another way for them to get a bit more money. Room was really nice, spacious and modern and was lovely to have a balcony with great views even when it wasn't requested. Free WIFI and free bike hire I thought was a nice touch. I would stay again. Staff on reception were really helpful and provided us with an excellent service.

    3
    « Nice location & amenities, poor maintenance »

    My girlfriend & I came here for a two-night stay & checked in to our room on the first floor with a marina view around 9:30pm. After entering our room, we unpacked, headed to the pool (open til 11) and hung out in the Jacuzzi. It was very relaxing and had a nice view of the marina. After returning to the room, my girlfriend turned on the shower & noticed a used bar of soap with hairs on it & half-full shampoo/conditioner bottles. This was very upsetting & a horrible way to start our trip. I called the front desk to report this & the man who answered the phone kind of laughed & said he would send someone over. After about 10 minutes (enough time to pack everything up & put it back into the car) a woman from housekeeping showed up with a bottle of cleaning spray. I told her we weren't comfortable staying in the room because we felt it wasn't properly cleaned. She replied "oh, are you going to move? So I don't need to clean?" & walked out. I walked to the lobby, complained about this experience and asked if there was another room we could switch to. They had a vacant suite on the second floor & offered us an upgrade. The new room was much nicer, had a full kitchen & view of the water opposite the marina. This upgrade was appreciated but we were left with an uncomfortable feeling based on our first room and the fact that the staff was not very apologetic. Even in the suite, we noticed the overhead fan blades were covered with at least an inch of dust, which kept us from turning them on. Despite these issues, we had a great time & took advantage of the free bicycle rentals from the front desk as well as the breakfast included with the "breakfast room rate". The hotel's location is great, they offer free bicycle rentals & have a delicious breakfast menu but definitely need to work on their room maintenance. This should be a top priority of any hotel, especially IN THE RESTROOM.

    3
    « Best Western.....Or Humphreys...... »

    We checked into our room late in the evening of August 27. We are diamond members and were "upgraded." We opened the door to the room and were disgusted to find a very large stain on the carpet between the bedroom and living room.and more stains at the foot of the bed. It was sticky and damp! I called the desk and asked to be moved to another room......Alas, sorry no can do the hotel is booked! The manager called first thing in the morning and asked us when we would be out of the room so he could have it cleaned. He also offered us a certificate for breakfast. The carpet did come clean but the room became very humid and damp feeling. We stayed for 6 nights. The bedding was nice and the bed comfortable. Our friends stayed at Humphrey's down the street and sad to say....We would next time too.

    5
    « Good place to spend some days »

    In spite of the fact that SD is place where nothing to do except visiting beaches, the BW hotel left a good feelings - from check in to check out. Good location and comfortable (but be ready to pay 10usd per night) parking.

  • 4
    « The Perfect Base for a trip to San Diego »

    We stayed here in early September for a 5 night trip to San Diego. For us, staying on Shelter Island meant we were close to everything the city has to offer while enjoying a little nautical oasis too which was so relaxing. The hotel overlooks the marina and has two great heated pools. Families with young kids just note that the main pool is really deep so you need extra care. Both pools have a large jacuzzi or hot tub which were great to use long into the balmy San Diego evenings. You are guaranteed a good nights sleep after. The smaller pool also offers an outdoor fireplace surrounded by comfy chairs which looked really cosy too but we did not get to use. The rooms are a little old but very comfortable so unless you are a bit on the picky side you will be fine. The free WiFi worked really well for multiple devices too. Breakfast does not offer a buffet but is a la carte and is adequate not amazing. You get a great view looking at all the boats while drinking your coffee though which we really enjoyed. Parking is convenient and generally close to your room but it is $10 a night. The service was really friendly though. All in all a very good value option especially if your kids are keen for pool time after exploring the city.

    5
    « Best Western Plus Island Palms - Shelter Island »

    ARRIVAL: Check-in is 4 pm. Check-out is 12 pm. Front desk staff are friendly and detail-oriented. Check-in wasn't the fastest due to high volume of check-ins arriving at once, but definitely seamless. LOCATION: Situated on Shelter Island away from congestion and tourist areas, this place was great. I felt like I was on my own private island the whole time. The property sits across the street from the water (as you can see from the photo). A walk across the street yields beach, paved bike/foot path, and pedestrian walkways/piers. The Marine Corps base is within sight across the bay. I was able to watch helicopters take off and land continuously. The on-site restaurant was perfect - just a short walk from my room and a tasty selection of food. The property is long and has more than one building; so walking to the restaurant from my room took me 5 minutes, at most. While eating dinner at the outside bar-style seating area, I was able to watch sea life playing in the water between the marina and the restaurant. PARKING: Self-parking on-site was $10 per day and there were plenty of spaces available. ROOM: I stayed on the 2nd floor of the Casa Del Mar building in an adorable Casa Del Mar Water View Guest Room, with a King bed. The room was well-appointed and VERY clean. Everything worked properly; nothing was in need of servicing. The bed was very comfortable. I had my own private balcony to sit and take in the sway of palm trees and soft ocean waves. Furnishings were modern and up-to-date. Coffee and bathroom amenities were very good. Aside from the drunk people partying in the room next to me for a couple of hours, I heard no outside noises and was undisturbed the whole time`. MINUTIAE: There is a tennis court on-site as well as foot bridge access to private marinas (back side of property).

    5
    « Highly highly recommended »

    Nothing was too difficult for the staff, they were exceptionally helpful, we extended our stay and they made sure we could keep the same room. The location is great, on the water and the room was pretty nice. Will definitelyy stay here again and recommend it. Was easy to book in Tripadvisor. Also left my camera charger in the room, the process to find and return it promptly was impressive.

    5
    « Great hotel in an excellent location »

    Have now stayed at this hotel for two stays and each time have had a great stay. Has a bit of an older décor style but fresh and clean and located in easy walking distance from the bay as well as the boat marina. Has a great restaurant within but also many other options in the area.

    5
    « Shelter Island »

    Have stayed in many Best Western hotels. The Best western plus Island Palms hotel is a cut above with spectacular location, marina views, bicycles for guests. Would definitely stay here for either business or leisure.

    5
    « Excellent Hotel on the bay »

    We had an excellent stay at this hotel. It is very near the downtown area and airport. It is on the water with walking areas on both sides. There are many nearby restaurants. It is a motel type room which suited us so that we could be in and out and enjoy the outdoors. there were tables outside that we could use if we wanted. We did not use the pool area, but it looked nice.

    4
    « Nice hotel facing the beach »

    This is a nice hotel facing beach in shelter island, there is a military base in the area and a fishing port with many fresh sea food restaurant. The hotel area is quite specially at night, the hotel is clean, rooms are spacious, bathroom was also clean with clean towels and toiletries. I have asked the reception to move to a higher floor but unfortunately all were busy. The hotel has more than one swimming pool, and it provides free bicycle. I also have washing machines and dryers for hotel guests. In general, staff are very friendly.

    5
    « Beautiful Place to Stay »

    We spent the last 2 days of our week long trip at the hotel. The views of the bay are awesome. My kids loved the large pool with a depth of 8 feet, while my husband and I enjoyed the hot tub. Location is close to the airport, numerous restaurants, and easy access to other San Diego attractions. Highly recommend staying here.

    3
    « Nice but.... »

    A nice looking hotel, pools were nice but a bit on the cool side for me. Great outlook over the marina, or opposite a military base with lots of helicopters coming and going. BUT at time of reservation we asked for rooms together as we were travelling with our 3 children, 2 teenagers sleeping in other room. We also asked for an upper floor room. At check in my husband was told we were on the ground floor also they don't have any 2x double rooms together, so my children were further along the car park. This was the most expensive hotel of our trip so it was disappointing to find our view was of a car park. I personally felt it would have been good customer service so let us know before arrival that our rooms were not together, we could then have made a decision to upgrade or look for an alternative. My husband and son decided to play tennis one day, after borrowing raquets and balls they found the tennis courts locked. they walked back to reception, a 5 minute walk, where they were told someone would come and unlock them. After 20 mins this still wasn't done, as our room was by reception I walked over to ask them to unlock the courts. I walked over 20 mins later to find them still waiting. After a few more minutes they decided to give up and headed back. we were then flagged down by a member of staff who had finally come to unlock them. in total it took almost an hour to get them unlocked and 3 visits to reception. Similar experience with pool towels. on seeing there were none I went to reception who said they would get some sent over. These took around 40 minutes to arrive, Not good for anyone wanting a quick swim. Overall it was a nice hotel, in an ok location, with good facilities, sadly the customer service let it down for us.

    5
    « Will definitely go back! »

    I spent three nights in this great place with my wife and 6 years old kid.. We got the standard double room which was very spacious and comfy..The service in the hotel was very good and we hardly had any comments throughout our stay.. Shelter Island is a very convenient and elegant location and it is not very far from downtown Gas lamp district (just few minutes drive)

  • 4
    « Yes concert »

    Great place but ask for top floor if you see a bunch of families with screaming kids! A good nights sleep is a must and just know the floors above aren't sound proof nor the walls. Would of been nice to have slept in but couldn't with the constant dropping noises, screaming kids and person talking on cell phone!

    5
    « Beautiful hotel »

    Had a great stay at the Best Western. Beautiful location on the harbour. View from balcony directly onto marina. Rooms were spacious with two large beds. Hotel was generally beautiful. Location is slightly isolated on Shelter island with other hotels. Great little "pub" on the small jetty opposite hotel and a wonderful place called Bali Hai at the opposite end of Shelter island. It has the worlds strongest Mai Tai which were amazing with great views over San Diego. Humphreys hotel do an amazing all you can eat brunch with champagne which is a must. We caught Uber into Downtown/ Gas lamp quarter for a good price. Overall an excellent stay and would recommend, but it maybe a bit far if your wanting to spend every evening in the Gas lamp Quarter.

    2
    « So old... »

    This was our last hotel stay during our 3 weeks vacation in USA. We had stayed at numerous hotels prior to this hotel and this place was one of the absolute worst! Our room was very old and has a bad smell. The reception was so bad with lazy staff. The laundry and laundry key was lost at all time (totally chaos...). The pool water sometimes dirty... The location is perfect. But the hotel far from the good restaurants.

    5
    « Stunning »

    Booked this hotel for our last 2 nights in the USA & what a fabulous place. Out of the main town on a scenic road. No noise and stunning views. The marina at the back & bay at the front. Ate from the bar menu, the Kobe burger was fantastic, so tasty & sweet potato chips mmmm. Rooms very comfortable, ours had a terrace to sit & watch the bay. A soecial thanks to the young girl on reception Torrey, couldn't help enough. All staff were so friendly & helpful including the bar staff who even made our favourite cocktail, pina colada, even though it wasn't on the menu. Highly recommend

    5
    « Give this place a shot. »

    If you are staying on this side of town, give this place a shot. This is a nice place with very helpful & friendly staff. There are plenty of nice places to eat & things to do that are within minutes of the place.

    5
    « Girls Trip »

    Love this hotel- we had a Grand Suite for 4 days! Can't say enough good things- hotel Resturant was excellent, staff very accommodating and helpful. Located well and short drive to anything we wanted to do while in San Diego.

    5
    « Girls trip 2016 »

    The Best!! Our room was beyond perfect, the staff was very accommodating to our needs, spacious, clean ideal. This will be where I book a room for my next trip. We had the marina view with all the sail boats from our balcony and just a walk across the street to view the bay with all the boats. Such a relaxing trip. Can't wait to return!

    4
    « Superb location, lovely Hotel »

    We stayed for our anniversary, the hotel and rooms are superb, the majority of staff are very friendly/helpful. The food is of excellent quality but unfortunately arrives luke warm, this is the only bad comment we could make. Location is superb

    5
    « Surprisingly Nice Experience in Newer Building »

    We were pleasantly surprised by our king waterview room stay in the newer Casa Del Mar building. The room was nicely sized, extremely clean, well appointed, and enjoyed a very nice view of the bay. The location is really very central to most of San Diego (with a car), and parking was never a problem (although sometimes a bit of a walk was required, but never bad). The walkway between the hotel and the boats was nice to stroll, and the restaurant where we had a couple meals in the hotel complex was actually pretty good (with a really sweet and down-to-earth waitress who was good at her job). The pool and hot tub right behind the building was a nice touch. We were lucky with noise-- no real issues with neighbors, etc. However, we did hear rumors of some convention guests who apparently raised some ruckus later in the evening in another part of the hotel. But for us, there were no problems. This was truly excellent value for the money in a very pleasant location.

    5
    « Amazing hotel »

    My family and I stayed at the hotel for 3 nights! Our room was on the top floor (ocean view) in the marina bldg. I would highly recommend this hotel!! The view was incredible on both sides of the hotel! Excellent service and food at the restaurant!! We enjoyed swimming in the pool, walking the beautiful grounds and walkway along the ocean!! Will definitely return to this hotel!!

  • 3
    « Very noisy »

    Family of five stayed for five nights in two marina view bedrooms. Rooms fine if a little bit small compared to other hotels, just enough room for two queen beds ( opened door into first bed). Location better than expected as not far from city centre and other attractions Rooms clean and functional but noise ridiculous. Shame for this hotel and its guests that nearby hotel holds daily concerts playing very loud music late into the night. Not even decent music!!! Also air conditioning unit in rooms so loud you couldn't have it on overnight which made for hot nights despite ceiling fan

    4
    « Great pool and sun deck »

    Nice hotel in a good location with beautiful marina views. Fab pool, jacuzzi and sun bathing area. Found the room small for a family and a bit dark. Had a seating area outside but only one chair. Some restaurants nearby but need to drive.

    5
    « San Diego Leisure »

    Best Western Plus Island Palms Hotel & Marina is my only choice when my family vacations in San Diego. Our most recent visit was no exception. The staff is wonderful, any requests made are always timely, the Blue Wave restaurant is always yummy. I am always thoroughly satisfied.

    5
    « Lovely »

    This was a lovely and very convenient place to stay if you're seeing a show at Humphrey's as it's just a short walk to the concert venue. Our stay was very comfortable. Our room was clean, spacious, and had a patio, refrigerator, coffee maker, hair dryer, iron and ironing board. We were also allowed to check in an hour early. I would definitely recommend this hotel and would not hesitate to stay here again.

    5
    « Great Experience/ Loved location and room! »

    I really enjoyed my stay here as I got a Great rate by calling Best Western directly. The room was great and categorized as partial view but we had a great huge balcony with an amazing view. Very large comfortable room in the newer building called Casa Del Mar. Two large beds and an extra roll-away fit comfortably in the room. Kitchenette type area with dining room table and sitting area by windows near balcony. The room was immaculate and fresh clean as this is very important to me. Bathroom has separate vanity area from toilet and shower good feature as I was with 3 other family members and we could get ready when someone else was in shower. Nice pool areas for each building and walkway around harbor to enjoy the boats. Parking $10 a day much less than most hotels in area. The hotel had a bar and restaurant all good. Bloody Mary's good too. Great area felt very safe. Kitchen area had sink, fridge, plates, glasses and microwave. Would stay again. a quick short drive to downtown and Seaport Village but the area was peaceful and not as crowded as downtown.

    4
    « Nice hotel not far from the city »

    We looked for a nice hotel in San Diego and found the Best Western Island Palms. It has the feeling of an holiday resort than the typical stop over hotels of the chain. Good service, nice rooms towards the yacht harbor and by car just some minutes to the airport and some more to the city center. We had the chance to stay in the new building and the rooms are well equipped. Pool is nice and service at the restaurant was quite good. For a short stay to explore SanDiego and spend some relaxing hours in a more holiday type of environment a good choice.

    5
    « A great place to stay »

    A very well priced and appointed hotel. Very friendly staff . Great location. We ate in the restaurant twice and the food was very good. The hotel has an outside area as part of the restaurant , it is small but well worth trying to sit in. We had a really nice stay and would recommend this hotel.

    5
    « Lush Scenic Getaway Away From SD Crowds »

    Shelter Island location is a nice respite from the crowds of San Diego. Lush green property, marina & harbor. Friendly staff & bar & restaurant with good although a little pricey food & drink. 2nd floor harbor facing room was great & just a walk across the street to the pier. Will definitely be back!

    4
    « Great except for odor »

    The hotel was very nice, food in restaurant very good. Stayed in Casa Marina, only one with a elevator. Had a Marina view, which was nice, if stay again would get a bay view. The odor in the stairway was terrible.. Reported it they tried to air it out no ventilation helped some but not much. I mentioned it again when i checked out. Clerk said he thought that someone got sick in there and they couldn't shampoo it busy season

    5
    « Large and Comfortable »

    The room (2 queen beds) was so spacious and comfortable. The décor was clean and modern (kind of tropical. hurricane blinds rather than drapes) & included a dining area, microwave, fridge, sink. There was extra space including a sitting area, desk, and balcony. The bathroom was divided into two rooms. The bath & toilet in one room and the sinks/vanity outside of that but also with a door closed off from the sleeping area. It was very quiet. We didn't hear noise from other rooms or halls & outside. Such a plus when you want to catch up on sleep and R&R on your vacation. This might not be the most convenient location if you don't have a car, but we did and it was within 10-25 minutes of most of the fave tourist spots. Great hotel!

  • 4
    « Great Location / Decent Rooms »

    Location is very nice, with a great park right across the street, and marina behind. About a 15-20 minute drive to SDs best know attractions like SeaWorld, Mission Beach, and downtown. Room had standard modern amenities, including fridge and microwave. The fridge was really small though, and did not work all that great, especially when the door to the cabinet it was located in was closed. Room was clean, but some things did seem a little worn. Like sink had cracks in ceramic and toilet had some scuffs. All in all, nice other than the lame fridge.

    5
    « Beautiful Hotel on Shelter Island - San Diego »

    This Best Western is the best we have ever stayed in. Beautiful rooms and property. Rooms are big and clean! We were upgraded to a 2 bathroom suite - very nice and the price is right! Views of the Marina on one side or San Diego Bay on the other!

    5
    « Great stay at Best Western PLUS Island Palms Hotel & Marina »

    Lovely hotel and pool and nice view of Marina. Had a very nice check in and went to pool while room was being prepared - got a nice upgrade to a suite as double king was not available - it was really nice. Would definitely recommend

    5
    « A Great Place To Stay »

    We didn't get the room that we requested, so we had to have a downstairs room. It was ok, but had noisy people above us that kept us awake, we mentioned the issue to reception and they moved us to a lovely suite that faced the yacht club. We were very pleased. Overall the hotel was lovely and had good facilities and the waitresses were helpful and friendly. Hotel was in a nice location, although, shops were a bit of a walk away. All in all we enjoyed our stay and our suite and would be happy to stay there again.

    4
    « Room with a view on Shelter Island »

    Stayed two nights in a king room. Nice little veranda by the marina. Comfortable bed. Couch. Flat screen TV. Nice remodeled bathroom. Mostly quiet. Nice block out window shutters. Nice pool. Friendly staff.

    5
    « Strongly recommended! »

    This is a really great place to stay while visiting San Diego. It is located across the bay from the city and is right on the water! There is a lovely walkway in front of the hotel, a pier and many restaurants within walking distance. Our room had a balcony that overlooked the ocean and was more than adequate and reasonably priced. When we checked out, we had one minor complaint which I don't even remember and only mentioned because she asked, and the parking fee was immediately deducted from our bill! It is also an easy drive into the city and we would definitely stay here again!

    5
    « Great Hotel »

    Our family was there from June 19-22. We had 8 rooms (32 people), as it was a family reunion. The Hotel Staff was very accommodating the whole time, from the initial reservations and planning stages, to the actual stay itself. It is located on Shelter Island, which is a really fun place, right on the Bay. The island has a real laid back and pleasant feel to it. The BW Island Palms is located in a perfect spot. Plenty of places to walk to in and around the hotel, from the Marina to the Park, to other restaurants on island. And the hotel itself has awesome views of the Bay. (We even saw several large Navy ships coming and going which isn't something you see that often.) The Staff was always very friendly and super efficient with the needs we had. The restaurant served good food and has a nice ambiance, whether inside or outside on the deck. The pools were clean and spacious, and the whirlpools were actually warm/hot (as opposed to these lukewarm ones you often find at other hotels). Our rooms were nice. Nothing fancy, but very clean and comfortable. I would rate them as above average for Best Western rooms. The overall layout of the hotel was quite convenient. It looks so spaced out on-line, but we thought the 3 Buildings were close enough to all we needed (we had rooms in 2 buildings). The vibe there is calm and relaxing. We will definitely be back!

    4
    « Fantastic location, lovely spacious room »

    We stayed here as a family of 4 for 4 nights. I spent a long time researching what area of San Diego would be best to stay and I think we made a great choice and I would stay here again. The area is very pretty and is well located for other areas with no traffic. You could walk to some local restaurants in about 20 minutes. The room as great - very large with a balcony and a good kitchenette. The pool was good. We did not use the other hotel facilities - perhaps because we were in one the adjacent buildings so cannot comment on those. Would definitely recommend and return if we were going back to San Diego. Incidentally the hotel just along the road is a major music venue with some big names playing there so worth looking at if you are planning to stay.

    5
    « Amazing location, brilliant staff »

    We spent four nights at Best Western Plus Palms earlier this month, and it was outstanding. A lovely hotel, with a really relaxed and friendly feel to it. The rooms are lovely, check out the Acadia Del Ray rooms if you can. Location on Shelter Island is amazing, overlooking a marina and within walking distance of some great restaurants. Our stay was amazing, helped my staff, especially Daniel who went out of his way to help us. Also, check out Happy Hour at the bar for amazing food and wine!

    3
    « The 3rd Time Was Not the Charm »

    I have stayed at this hotel two times previous and was pleased. However, this time, I was not too happy. I had the worst room assignment facing a set of stairs. In addition, the TV did not work properly so that added to my frustration. I may return but will try some of the other properties before I do so.

  • 3
    « Nice place to stay, location was great! »

    When you arrive here it's hard to tell this is a Best Western. This location is wonderful with the pier in front of the hotel and the marina in the back of the hotel. The food here was not great. I tried many items on the menu. The salmon Caesar salad was flavor less, the kobe burger was pretty good but could have had more flavor. The seafood cocktail didn't seem fresh, was very fishy and the the veggies on the hummus and veggie platter didn't seem very fresh. The breakfast food wasn't great either. Save a lot of money and go out to eat outside of the property. The bed was really nice and as a pillow person I really appreciated having 6 pillows on the bed, no complaints there! Everything was pretty nice when it came to the room. The air conditioning unit was loud and a bit hard to have to listen to each night but I made due. Also the carpet felt gross on my feet but I imagine that had to do with being so close to the beach, I'm sure it was no fault of the hotel. I do wish that they used the golf carts they keep at the front of the hotel to take you to your room with your bags. My room was so far from the hotel entrance and I had to drag my heavy suitcase all the way down there instead of being offered a ride on one of the many golf carts they have. I saw the maintenance guys using them but I guess they don't use them for the guests? Down the street from the hotel there are fire pits which were great. Nobody seemed to be able to tell us where to get the fire wood but we found a bunch at any of the Walmarts in the area. The hotel does offer free beach cruiser rentals which was really nice too. Overall this was a great stay and I would be back but I don't know that I would pay more then the $115 I was able to get per night. I almost forgot to mention, they only have 2 people at their front desk so be prepared to wait to check in, out or to ask questions. I filled out the paper for express check out, they are supposed to send you your final bill, I'm still waiting on mine. Hope they actually check that box!

    5
    « Wonderful location, cute hotel grounds, nice restaurant, lovely rooms!! »

    Was here this past week after a whole-day visit to Sea World and loved it! Rooms are modern and spacious (no living room but we did 't need one). Loved that there is view of the marina on either side when you're out and about in the hotel grounds. 2 pools and both children friendly. Restaurant on site with excellent service and good food. Will definitely come back. Highly recommend!

    4
    « Relaxing stay, but room for improvement »

    The staff and property were nice. No real complaints but they can make improvements. Location is convenient to local attractions, but provides a quiet park like atmosphere. The walk along the marina and bay front is very peaceful. A/C works well, but is noisy. Water view rooms offer a view out the window, but the view is blocked on the first floor patio. Parking is tight, but there is additional pubic beach parking across the street. I'd suggest assigned parking by rooms.

    5
    « Spacious, light and lovely location »

    We stopped her for several nights whilst travelling California's coastline. The hotel was lovely and staff very welcoming and happy to help. There is parking directly opposite the hotel which is free and the area felt very safe so we had no concerns about leaving it here overnight. Our room was on the upper level, situated in one of the further buildings facing the front with a partial view of the coastline. The room itself was very light and inviting and had a very spacious bathroom. Room had reliable wi-fi and decent air conditioning and a small balcony outside. Bed was large and comfortable and had a decent size modern TV. We ate at the restaurant here on one night which was lovely and the view overlooked the harbour and yachts. The outdoor seating was comfortable too with clear screening surrounding the area to provide a wind free view. There were vending and ice machines available in each block for use whenever you like. The hotel also has swimming pools albeit we didn't make use of these this time round. The area itself was about 15-20min drive from downtown San Diego so we had to arrange cabs if you fancy a few drinks out. We used Uber cars which were much cheaper and we didn't wait longer than 8mins to have one arrive from the hotel. One way cost around $12. There is Starbucks and a Denny's a short drive away as we didn't have a breakfast option with our stay so couldn't comment on that.

    5
    « A Bit of Hawaii in San Diego!!! »

    If you are looking for a hotel located away from the traffic and city noise but with easy access to San Diego's tourist spots, then I would recommend the Island Palms Hotel. This hotel is located on Shelter Island which has been referred to as "San Diego's Hawaiian Isle". Many of the hotels and restaurants reflect a Polynesian motif as does the Island Palms Hotel. The hotel's location was ideal with views of the Marina on one side and views of the downtown skyline on the bay side across from the hotel. There were lots of walking paths along the bay side, a fishing pier where one could check out the daily fish catches, and Humphrey's concert venue just a stone's throw away. We reserved a master suite in the Casa Marina building on the second floor with a view of the Marina . . . fantastic! Accolades to Torry who pre-checked us in and gave us early access to the pools and other hotel facilities while we waited for our room to become available. She was professional, friendly and welcomed us with a big smile. Our room was nicely decorated and clean; the property grounds were meticulously maintained and the main pool was refreshingly appealing and again, well-maintained. We had a great time and will be coming back to this hotel soon!

    5
    « Beautiful place »

    This hotel has the best location. Waking up to the water on both sides of the hotel is wonderful. The staff were so helpful and friendly. Maids made sure we had everything we needed for our stay. The room was one of the biggest rooms we have ever stayed in (junior suite). I will definitely stay there again. Very private and quite on one side of the hotel and the front was facing a walking trial by the water. Great for plenty of walking. Great place to stay!

    4
    « Fun stay with view of the bay »

    Nice room. Very clean. Comfy bed. Sitting area outside of our room overlooked all the boats. Great spot for an evening cocktail before dinner. Had a very nice lunch at the hotel restaurant when we arrived as early check in was not available. Pool overlooks the boats in the harbor. It's nice but needs more attention from staff to pick up used towels. Overall, a very nice vacation.

    5
    « our yearly vacation »

    I give this hotel a AAA rating! The customer service was excellent. Housekeeping did a great job of seeing to our needs and keeping our room spotless. Our breakfast was outstanding. Our total experience was, as usual, the best it could be!

    4
    « Friendly, comfortable, great views... »

    The hotel is in a great location on Shelter Island. The staff is friendly and helpful. The rooms and general atmosphere is relaxing and comfortable. The hotel has views on both sides. The marina side is best for views. Recommend the 2nd floor rooms because of people walking past the ground floor rooms very often. The rooms in the newer buildings are nicest. The bar and bartenders are great, easy to find someone to talk to. Good happy hour options. The only things I feel they are lacking is music and entertainment options. Very quiet. It is easy to walk from on end on the island to the other for restaurants, and bar options. Walking along the bay side to the beach area is so relaxing. Weekends the entire area is very crowded.

    4
    « Surprisingly good value. »

    We stayed in a queen suite. Very large room with a small kitchen area with a fridge and microwave. Nice overall place with a couple of pools and easy access to the beach across the street. No real complaints but a distance from downtown. Uber is fine but better to have a car in general in San Diego.

  • 4
    « Great location with views and easy drive to the city »

    Chose this location for the view and easy drive to the city on Harbor Drive and was not disappointed. Had requested an upper floor with city view and wish was granted. Parked across the street as others had suggested with no issues. There is a small pier where many local fisherman participate in their sport. Was a concert at the hotel next door the first night we were there but heard nothing and had no problem parking. Back of the hotel has a view of the many boats in the marina at the foot of a residential area. Room was nicely furnished with a small balcony and we shut off the AC when on the balcony to cut down on the noise and heat. Only had one sink in the bathroom area. Greatly enjoyed the view of the city and the park area across the street with local fisherman and a paved walking path and picnic tables. Did not have time to make use of the two pools or restaurant but seemed very nice. Very easy drive to Cabrillo Nat'l monument and Ocean Beach as well as downtown and Rosecrans Blvd. Was very quiet and clean. AC worked very well in our particular unit. Most Best Westerns have a free breakfast but this one does not.

    5
    « Water View and City View »

    Romantic getaway on the bay. Many of the rooms here have a view of the bay so you can watch ships and other watercraft pass by looking out the window. Other rooms have a view of the yacht marina. The park across the street allows for walks along the bay with the view of the beautiful skyline of downtown San Diego. Some occasional loud noise from military aircraft may bother some people but not us.

    4
    « Great Family Get-a-Way »

    Our room had a marina view, which was beautiful. There is a walking path along the marina. You can then cross over and walk along the bay. The lower pool offered a marina view and was less crowed plus the Jacuzzi worked where the one off the lobby only had two jets working. Would stay here again for sure! We thought restaurant a little pricey, but service & food good. We also found nearby Jimmy's, Miguel's and Pizza Nova to be excellent.

    5
    « Great location! »

    Very nice rooms, and if you are going to a concert at Humphreys is easy walking distance. Love the Marina view, worth the extra couple of bucks to have that view, very relaxing. Only complaint no regular coffee in rooms, only decaf, I guess they ran out of regular coffee to leave in the rooms. But other than that a great place to stay!

    5
    « Family vacation »

    The location of the hotel was really good the view is amazing overlooking the marina.we had an issue with our rooms at first ,but thanks to Brenda at the front desk it was sorted quickly and were upgraded to a junior sweet at no extra charge !Thank you Brenda! The beds are comfy the rooms were clean .a coffee machine was provided. We loved our stay at the hotel

    3
    « Great location-nice hotel. »

    Pros: Great location on Shelter Island with the marina in back and walking trail along the bay with a fishing pier across the street. Within short walking distance of the beach. Comfortable beds. Outstanding housekeeping. Onsite restaurant was good And the staff were very friendly and efficient. Two nice pool areas with ample seating and a small fireplace area at the pool for warming up in the evening. Nice patio with seating in most rooms. About 5-15 Minutes away from Downtown, La Jolla, Point Loma or Coronado. Less crowded and more low-key area than downtown. Lots of restaurant choices near-by. Cons: Check-in very disorganized. Long line. Rooms were not ready well after designated check-in time. Staff forgot to give me the parking pass so I had to walk back down to get it. Staff was going to call when a room was ready but never did. Parking is $10 per day but we never had trouble finding a spot. The entire resort ran out of in room coffee for the 5 days we were there. Pool area often out of towels. The hotel is pricey for what you get. Most area restaurants closed at 8:00. We stayed in the newer Marina Building. There is also the Casa del Mar building which is newer and has larger suites with kitchens. The main building is a little tired and does not have much curb appeal. Overall it was a nice hotel with good amenities.

    5
    « Cooler and Breezy ! »

    Nice way to end our 10 day Cali trip. We were in LA area visiting friends in 110F heat wave, which really wore us out. So our last 3 days we moved to San Diego and the pleasant 80F days greeted us. The Best Western Palms is on Shelter Island, away from street traffic noise and congestion. The water is immediately behind the resort and in front of the resort. Behind is the marina, front is the fishing dock and passage way of the Navy ships. Across the front fishing dock is the Navy Air strip, so if you're lucky you may get a glimpse of the helicopters or Navy jets coming and going. At night time, activity is quiet on the water and the air, so no problem sleeping. The AC in the room kept us comfortable all the nights. Parking is charged if you choose to park on Best Western lots, however the public parking across the hotel is free. We had no problems with parking overnight. The fishing dock always has folks with their fishing rods 24/7 , fun walking the dock and observing the fisherpeople. It never was overcrowded or noisy. We love fishing so this was a treat to chat with them. We walked from end of the island to the other side of the island where many fishing charter boats are moored. Very pleasant walk, clean and shady. The hotel has a couple of mini pools for each bldg. Spa is available on site, as well as a restaurant. We didn't avail of any their services since we were always outdoors and returning late evenings. Our room was a studio, with a microwave, mini refrigerator and coffee maker. Room looked like it had a new upgrade in furniture and beddings, carpet was clean, as well as the bathroom. Price was good thru Orbitz.com , considering the location within San Diego city proper. Easy access to restaurants, attractions and shops. This was our second trip to San Diego in 25 years, definitely a wonderful stay. We visited the USS Midway Museum, not to be missed. Fantastic tour, spent 3 hours there. If we ever return, we will book here. Awesome!

    5
    « Wonderful location and amazing staff »

    We were here recently for our 30th anniversary and I can't wait to come back. A huge shout out to Danny at the front desk who made our stay very memorable from the moment we set foot in the hotel. Thank you Danny! As others have mentioned, the location is prime. We have stayed downtown, on Harbor Island, Mission Valley, La Jolla and I would say this is the best out of all of them because of the view, quietness and privacy. There aren't the crazy crowds around downtown or horrible parking situation. Best of all, for a person who likes to walk to there are lots of options for eating. We walked to Bali Hai for dinner one night and another day we walked to Mitch's seafood. I loved running in the morning by the water and hearing the sea lions bark at the end of island. There is a nice surprise at the end of the island - Yokohama is the city sister which gifted them a statue in a small park. There are several notable statues on the island. Our suite was facing the marina which was quieter and had more privacy. Housekeeping was very efficient and really took care of our needs.

    5
    « Great place to stay »

    Fun island to stay on marina on one side and bay view on the other. Enjoyed walking along the marina. We didn't make it in the pools as there was lots to do! Enjoyed exploring the island - nice walking paths and park for the kids. It does get a bit cool by the water in the evenings. Lots of Pelicans and herons on the pier.

    4
    « Expensive but worth it »

    I stay at a lot of Best Westerns, and this is one of the pricier ones I've ever stayed at, but I have to say it was worth it. We stayed three nights at the very end of a two-week drive from San Francisco to San Diego on the Pacific Coast Highway. This was a great place to unwind at the end of our long drive. First, the location is outstanding - Shelter Island gives you a great view of downtown San Diego across the bay on one side and the marina on the other side, but is away from any highways or other noise (except for the concert place just down the street - although it was kind of cool going for a walk and getting to listen to Tom Petty and Mudcrutch play one night we were there, without having to pay a dime). Plenty of restaurants nearby, and you're within a 10 minute drive of airport or downtown. The room was spacious (HUGE bathroom, which my family loved) and very clean. We had a beautiful view of the marina right outside the door. Staff was very pleasant. There are at least two pools -- one on the marina side had a hot tub and a nice gas fireplace for chilly evenings. Three of our party are runners, and it was great having a nice running path down Shelter Island right outside the hotel. I'd gladly stay again (just let me save up a little more money first).

  • 4
    « A nice property in the perfect location »

    Our family gathered in San Diego for our dad's 90th birthday. All the out-of-towners stayed in this hotel. The location is perfect, so convenient to the airport, Old Town, Seaport Village. Our room was comfortable and spacious, with a harbor view, and the bathroom was HUGE.

    5
    « Nice Jr Suite! »

    We stayed in a 2 bed Jr Suite facing the Bay. Very nice room and view. we walked to shoreline and watched the boat go by. We had a treat time! Nice pool too! San Diego Old Town Trolley picked us up at the hotel for our tour. We walked to Bali Hai restaurant for dinner. Safe neighborhood. Summer concerts next door at Humprheys

    4
    « Tropical themed and nicely landscaped hotel »

    Stayed here for three days with my daughter so that she could register for San Diego State (Go Aztecs!). I chose this property because it seemed to have a beach/tropical themed ambience which would be relaxing and I was right. Very nice Best Western, with well manicured landscaping. Nice pool area - not large, but scenic. The hotel is very quiet, being on Shelter Island (FYI - Shelter Island is a manmade island only 300 feet wide and just a mile long and connected to the mainland). Bay on one side and marina on the other, we had the marina side and it was very pretty. The street in front of the hotel is NOT at all busy. Our wall air conditioner did not work well the first night, but they fixed it. Housekeeping did not supply coffee cups and none ever appeared, even though we asked the front desk to send some. So, we went out to coffee - Buzzed Coffee is great and has a drive through (on Rosecrans). Pluses: Nice room, with micro/frig/ceiling fan Minuses: Noisy wall air conditioner, somewhat lax response to requests by housekeeping, bathroom counter space is minimal and they need to put some hooks in the wall in the bathroom, so you can hang things like cosmetics bags, etc.

    4
    « Great hotel to start your vacation »

    We came in directly from the airport on a delated flight, so it was great to just get into the car and drive up to the hotel which is only a couple of minutes away. staff was friendly, the room clean, the pool refreshing. very busy place because of the marina, but you will find also time to relax. great for jogging as well as the bay is just right there.

    5
    « Wonderful stay in this peaceful marina location »

    From the moment we arrived, we were impressed with the island-themed lobby and friendly front desk personnel. We were very happy with the accommodations that we had booked on TripAdvisor. We were given a perfect and private location with a view of the sailboat marina and garden areas of the property. The room was immaculate and clean and attractively appointed and decorated with beautiful bedding, up-scale bath facilities, with mini-fridge, microwave and flat screen TV as well as other convenient amenities. The room was our private haven for our three anniversary days and we absolutely loved it. We will be back!

    5
    « Great Place for a Wedding and a vacation »

    Stayed for two nights to attend my niece's wedding which was held at the hotel. Venue and reception room was perfect. Our room (#161) was spacious with two queen beds and walk-in shower. Restaurant was delicious and offered pool side service. The location of the hotel is terrific. San Diego Harbor across the street and 3 marinas behind the hotel. Opportunities to walk were endless. If given the opportunity, we would definitely stay again.

    4
    « Very enjoyable stay »

    We stayed at the Island palms for 3 nights and would highly recommend the hotel Very clean good sized rooms, excellent bed, good wi-Fi , tea and coffee in room , 2 pools , good food in the rest, very good service - only issue was a lack of sun loungers at the pool and no pool supervision

    5
    « best of the west »

    no regrets. great food beautiful views. staff is awesome. fun, peaceful. we got married here in 2015 and have all our family events here. everything is coordinated, planned. whether its for family or business, you will be treated 5 star. the food is their best feature. always the best. front desk has the welcome down perfect. great trouble shooters, fast, and solution mindset.

    1
    « Deceiving and disappointing »

    We came to San Diego 5 days before checking into the Island Palms and stayed at another hotel on Harbor Island where the room, service, everything was flawless. But from the moment we arrived here, the disappointment began. We arrived at 1:30 and were told it was "almost ready" and they'd call us shortly. That was fine, but at 3:45 we went back again and got the same message and at 4:00 received a phone call. When we went to find our room at the Casa Del Mar which we had paid extra for a "water view" the lovely fountain shown on the website looked like it hadn't seen a drop of water in years. Our room was on the first floor, facing the parking lot and with the tall shrubs by the roadside, the only water we saw was an occasional glimpse if we stretched our necks just right. The carpet was shabby and needed a vacuum, drawers looked like they hadn't been cleaned in ages, furniture worn and wallpaper "dated". The bathroom must have been set up for handicapped because the sink was in the room and tub and toilet behind a pocket door. Tub had such a "bounce" to the fiberglass base with no support underneath it felt like a trampoline. Air conditioner was still the "in the window" kind, old and noisy. Housekeeping never showed up on day 2 to clean and we had to go search for clean linens to get ready for a wedding that evening. They came by just as we were showering and were told to come back, but never did. The "Mediteranean-style" pool area was nice, but with only six lounge chairs and few other regular chairs, no place to put your stuff past 9:00 am. Also, there was a shelf for pool towels, but by noon they were all gone and several requests to housekeeping to bring towels went completely unheeded the rest of the day. Had one meal--breakfast--at the on-site restaurant and were shocked at the prices. Didn't bother eating there again. The food was alright, but way overpriced. This was our first experience at a Best Western Plus, and most likely our last. This Best Western scores a big "minus" instead.

    5
    « If only all my hotel stays were this nice....... »

    We were originally booked for the "Casa Del Mar building". The description was for a mini suite with water view. We checked in at the "Island Palms building" by mistake. The Front desk did not mention anything to me about it and I didn't realize my error until the next day but it didn't matter. We stayed in a 1 bedroom suite. I think that either place would have been great. We were very happy how our suite with a bedroom, bathroom and living room were spacious and clean. We had a view of North Island naval air station and the bay. We loved the pool and hot tub. The view of the Marina was spectacular, which is at the back of the building. Very centrally located so it is only within 15 minutes of Balboa Park, Sea world, Belmont Park beach, and Downtown. It is also very convenient to the Airport which is only 2 miles away. We loved the full size refrigerator for freezing bottles of water to take with us for the day. The small patio was great for relaxing during the morning and evening. We would definitely stay here again when we come back. Unfortunately there is one downside for me which is that there is no free continental breakfast like other Best Westerns but since there is a coffee maker inside the room it is a minimal thing. Thank you Best Western staff for making our stay very nice.

  • 5
    « Our vacation stay »

    Highly recommend this place. We stayed on the second floor in the casa del mar building facing the ocean! What a beautiful sight to see! We were able to people watch, watch people fish on the pier, watch boats coming in as well as lots of Navy stuff going on! We also got to bicycle around and all behind the hotel, which was a great sight to see! Room was always clean! No complaints. We would stay here again!

    3
    « Quiet Location »

    Average hotel. Pricey for the kitchenette suite (no stove). Bed was very comfortable. Staff were always friendly & helpful. Housekeeping did a great job. Laundry on site. Great views of the marina on one side and the bay on the other side. Fished from the pier with no luck (you need a fishing license to fish from the rocks, but no license off the pier). Lots of locals fishing so was tough to find a spot most days. Lots of activity in the bay to watch, especially from the navy. Walking distance to restaurants. Much longer walk to grocery store. Needed to rent a car to see the sights. I wouldn't suggest staying here unless you have a car to get around. Would not suggest it for kids unless you are out all day & just coming back to eat & sleep. Not much for them except the pool. No complaints overall, location was a bit too quiet though.

    5
    « Fab visit to San Diego! »

    This was our base for six nights in San Diego, and I've got to say, we were barely in our room! But it was clean, tidy, super comfy bed, and a good base for the sights. There's free parking and plenty of it. You need a car to explore from here, but it's in the middle of all the places you want to be - 10/20 mins from everywhere really. There's a few restaurants nearby you can walk to - all excellent - and we ate breakfast at the hotel a couple of times, and it was nice for food and drinks. We got a taxi to gaslamp Couple of times and it was like $20 so you can get about pretty easily. I'd recommend it if you have a car and are looking for a base that's close to everywhere, but which is quiet. The cleaner was fantastic, and when we arrived there was no coffee machine in the room and our air con wasn't working, but that all got sorted really quickly with no fuss. I wrote this on my LA Best western review too but why no tea bags in the room!? Ha. One last thing - we left a mobile phone in our room and the hotel shipped it back to us straightaway - absolutely brilliant service (if a little expensive but that's Fed Ex's fault!) Thanks for a great stay!

    5
    « Excellent vacation at the BW Island Palms »

    We have been returning year after year to this hotel. We have found the quality to be consistent each time we visit. The restaurant and hotel staff are always cheerful, friendly and really make you feel welcome!

    5
    « Lovely hotel »

    The room was very clean and had modern interior. It had everything we needed and both of the pools were lovely. The staff were very friendly and accommodating. Would definitely recommend to families, couples or anyone. Tennis courts as well!

    4
    « Very clean. Friendly staff. »

    Room was located next to pool, but Manager took care of the problem. Restaurant was pricey for breakfast. Have stayed here before, rooms upstairs away from pools are quiet. Went for International Comic-con so shuttles ran 24 hrs.

    5
    « Great Family Vacation »

    Really enjoyed our three day family get together at BWIsland Palms. The resort had a very tropical feel, friendly staff, nice pool with food and drink service and a nice dining room with good food and great harbor view. Would definitely stay again. Perfect weather also helps.

    5
    « first time here - would definitely return »

    stayed here for SD Comicon. room was in newly renovated section of hotel. wanted top floor but got 1st. was actually nice. 'garden view' room was spacious and quiet. comfy bed and pillows. Server Shannon, in the hotel restaurant, makes a great LI Iced Tea and is a great gentleman who really knows his stuff. only two minor annoyances - guess they are saving energy so fyi, fridge appears to be on for 2 hrs and off for 6. food stuffs did not get cold enough. could hear door at end of hallway open and close possibly due to our close proximity to one of them.

    4
    « Great hotel with beautiful view »

    We stayed here during comic con. Check in was fast and all of the staff were very friendly. Our room had a patio with a view on the marina. The rooms are comfortable, very clean and spacious with a big tv. The only minor thing missing were complementary water (they have a vending machine at the hotel, the closest grocery store is not in walking distance) and toothbrush and -paste, but I'm sure you could request for them. You do get soap and shampoo. The hotel is located on a small strip of land with beautiful views on both sides. But it was a bit far from anything and there is no public transport nearby, so you'll need a car if you want to go explore San Diego. The hotel offers parking for 10 dollars a day, but public parking across the street is free. We took a taxi to and from the airport, which was 15 to 20 dollars with tip. Overall we had a very pleasant stay.

    4
    « Great Stay. »

    The room was very comfortable for a family of 4. There is easy driving access to tourist attractions in San Diego. The pools were greatly enjoyed. The view of the bay and San Diego is wonderful. We would definitely stay here on another trip to San Diego.

  • 5
    « ONE OF THE BEST EXPERIENCES OF MY LIFE »

    Excellent location, great service, beautiful ambiance. The weather was just right, lots of good dining places, met a lot of friendly and smiling people wherever we go. This is the second time that I have stayed here and I keep being surprised on how I love and appreciate this particular hotel!!!!

    4
    « Great views on a beautiful Weekend »

    The beginning of the stay was a bad start. Called ahead to make sure the rooms were all set. Lately there have been surprises at the front desk during my stays. Yes a surprise was in store because one of the rooms had been cancelled because the card holding the room had expired. The second room was fine with the same card. After finally seeing that this was a weak excuse for a mystery cancellation our second room was secured. After this beginning the rest of the stay was nice. From the room the view of the boats was restful and a nice backdrop. The bartender was great when we needed a drink to pick up the day. Rooms are adequate and a good size as would be expected for this price range. Good location for Ubering around the area as there are lots of great places to visit.

    5
    « Hotel was great for our San Diego family vacation »

    Rating a hotel is the hardest, because everybody has their own family needs and requirements and expectations for staying in a hotel. We liked this hotel a lot, because it was close enough for our family day trips to the San Diego attractions (Sea World, San Diego Zoo, USS Midway). Outside the hotel property is a very long bay view sidewalk, with a fishing pier and children's playground too. We didn't eat at the hotel, but we took our rental car to the nearby McDonald's and Ralph's Grocery Store, or ate our meals at the attractions or chain restaurants (Panda Express, etc). We swam in one of their two pools, and played tennis on their court.

    5
    « Wonderful Experience »

    Stumbled upon this hotel when booking our trip to San Diego. Being a Best Western property, we weren't expecting anything special, but ended up being blown away. Apart from getting GREAT value on our booking, the staff was very friendly upon check-in and gave us a free upgrade to a waterfront room. Two pools on-site were great, along with easy access to local restaurants and the waterfront walking path. I would recommend this to anyone staying in the area.

    5
    « Great hotel, beautiful room! »

    We stayed here two nights in July. Our room faced the marina. It was awesome! It had a beamed ceiling and gave you the feeling of a bungalow. Was so quiet we slept great. Super comfortable bed. The Shelter Island location is beautiful. Surrounded by water on both sides. Also liked the 12:00 checkout. The lobby is really attractive with a lovely waterfall. The restaurant was great, wonderful view overlooking the marina, delicious food. We were eating late and they turned on the outside heaters so it was really comfortable. They even offer free bicycles so you can enjoy the area that way. Loved it!

    4
    « Great hotel »

    We stayed here from 15th July til 21st July 2016. Great hotel staff are great location is fantastic away from the hustle and bustle of downtown San Diego. Close to seaworld 15 mins max and all main attractions are also around 20ins max by car. Would recommend it to families or couples looking to be in an oasis

    5
    « Great spot for relaxing vacation »

    This was the perfect place to stay for a girls trip, close enough to San Diego to make for quick drives downtown but far enough away that you can enjoy the quiet. The staff were fantastic and very helpful with any requests we had. We chose to park across the street for free instead of paying the $10 a night fee and had no problems. I would highly recommend this location to anyone travelling to the area.

    4
    « Spacious room and great location »

    Stayed here with my husband and 2 teenage boys. Loved the space and design of the room. We had a nice patio that looked out at the harbor. However we only had a partial view as a result of being on a corner room. We did request a full view bit unfortunately they were full. We did enjoy eating breakfast out there in the morning. There is a great little retro coffee shop not far from the hotel that has great breakfast sandwiches and coffee and tea selection. Better Buzz coffee shop made all our mornings good. Nice gluten free options too. Hotel was in close proximity to everything. Enjoyed stretching out in the pool...nice that it was open until 11pm. When we were unwinding at night we found our selves watching big ships come through the harbor. Lot of locals fish off the dock and stroll through area. While we felt safe in the area its not a place I would let my children stroll about alone if they were younger. You can park across the street for free wish we would have realized this as it is 10 dollars a day to park in select areas. Would definitely stay here again.

    5
    « Fantastic place to stay and wonderful staff. »

    I was truly a joy to stay here. The front desk people, along with the entire staff, were wonderful and really accommodating. Location couldn't have been better. Very impressive and can't wait to head back.

    5
    « Clean and quiet »

    We stayed for six nights, in for a wedding, and the suite we had was exceptional. Clean, quiet, housekeeping was thorough. Property has recently been updated, thus the beds were very comfortable. We enjoyed our stay and will be back. PS, park across the street for free!

  • 4
    « Very pleasant stay »

    Trip Advisor reviews plus good prices are the reason I chose this hotel (resort would describe it as well). Such a beautiful and well kept property with stunning views. Check in is at 4pm - we tried to get in earlier but it was a very busy weekend. DO NOT EXPECT TO GET IN EARLY - keep this in mind. If you do it will be a pleasant surprise during busy season. Main pool is gorgeous - love that it's open until 11pm. Night swim was great! We were upgraded to a king suite (H-218) b/c it was our anniversary. Parking was taken care of as well though $10/night is manageable. The reason I didn't give 5 stars was because of the HEAVILY CHLORINATED jacuzzi by main pool. I lasted a couple of minutes and got out itching ??. Who doesn't love a good soak on holiday?!! Oh well.... All star went above and beyond from maintenance staff to desk staff and restaurant servers. I did feel bad for the solo gal at the desk Sunday evening (7/17) with a fairly long line in front of her. She held up well - this should be acknowledged. We will be back and tell our friends. I'm a San Diego native who has many options but Best Western Island Palms hit the mark!

    4
    « Good hotel »

    Everything was good with the exception of the restaurant. poor service and terrible food. Other than that, EXCEPTIONAL place to stay. Beautiful location and friendly staff! Rooms overlook the water and short walk to the man made beach.

    5
    « Beautiful resort style hotel »

    This Best Western went way beyond my expectations. The location was great, room was awesome (2 room suite with a nice balcony overlooking the marina). We were here to celebrate our anniversary and they made us feel so welcome. They even presented us with a bottle of champagne and chocolate covered strawberries. The grounds are beautiful and the staff was exceptional.

    5
    « Relaxing getaway close to EVERYTHING »

    Stay in San Diego often because I have one child at University. This time, it was all about relaxing and having a famiy vacation. This hotel was a very pelasant surprise. The rooms are VERY spacious. The parking is very easy. The pool was heated and I was able to work out my muscles after kayaking view a view of the the harbor and boats with the sunsetting and had the spa to myself. It was as it I owned the place and it was amazing. Had a junior suite with 2 queens and a rollaway. Ask for a clear view of either the harbor or the waterway. Walked every morning before breakfast. Had breakfast in our room on the balcony. Room 542 has obstructed harbor and waterway view due to a large tree, but the tree is necessary fro shade. Other rooms face the harbor or waterway. Would definitely book again. Made this trip easy with two grown adult children. Easy access to downtown, fashion valley, Old Town, OB and La Jolla. Everything within 20 minutes or less.

    5
    « 2nd Trip Even Better Than the First »

    Everything about this hotel is good. The staff, the restaurant, the lounge/bar, the pools, the room, and (if you opt for the Marina side), the view. We went to see a concert at Humphreys, which is only a short walk away. Highly recommend.

    5
    « Excellent service »

    We recently stayed at the Island Palms for two weeks. The rooms are beautiful with many high end upgrades, and almost every room has a view. During our stay we upgraded to a suite. Hotel staff, Joey, was very helpful at getting all our luggage to the new room, and displayed wonderful customer service. I tried to tip Joey, but he politely declined and said he was just happy to help. Also, room service is delicious. Tip is already included, and the delivery staff always reminded us of this so that we wouldnt double tip! Very honest and hard workimg team at the Island Palms, providing my family with fantastic stay. We will definitely stay at the Island Palms again.

    4
    « Right on the harbor »

    Got in late (11pm) so only had time to crash and then get ready to head out the next morning on our way up the California coast. Room was clean, and walking out in the morning we had a view of the harbor and two chairs and a table to have a cup of coffee at. Only two negatives - one that someone had done a poor job with the light switches inside the bathroom and you needed to use the one outside of the bathroom to get all the lights and fan working (ding on the hotel) and the other was the party crew that came home around 4:30am and were so loud that we were woken up and could not get back to sleep. Not the hotel's fault, but you wish people would be a tad more courteous and remember that others may be sleeping at 4am.

    4
    « Great place to enjoy the outdoors »

    Shelter Island allows you to walk around and experience the marina life, the bay life and the restaurant life. We sat outside and listened to Ring Starr who was playing an outdoor enclosed venue. Was fun listening to Ringo and watching the fireworks at Sea World.

    4
    « Excellent hotel in San Diego »

    Me and my two kids stayed here for 6 nights while visiting family in the area. The short and sweet review is that this hotel is a solid choice for a decent hotel in a lovely, quaint location, with good amenities. While it has the name of a large hotel chain, it doesn't have a hotel chain feel to it, which I appreciated. This hotel has character and embodies the relaxed vacation vibe of the island. Here are the details: LOCATION: Shelter Island is in Point Loma. The "island" itself offers a relaxed resort town feel, with beautiful views, a walking path, park, and a handful of restaurants. The area of Point Loma just off the island is not so nice. That said, there is a Ralph's nearby for food (more on that later), a path along the waterfront for runners and cyclists is not too far away, and everything is an easy drive. I loved being outside of the downtown area and found the location to be ideal for us. ROOMS: We stayed in a 2 queen junior suite in the Casa Del Mar building (room 415). We had the main floor facing the bay/parking lot. Normally, this is the less desireable view, but as we were at the hotel for 4th of July, we got an excellent view of the fireworks from our patio. I thought our room was perfect got us. It is a good size with plenty of room for a family. The separate kitchenette/dining room made it feel more like a studio apartment than a hotel room. Housekeeping did a phenomenal job of keeping our room clean. In the kitchenette, there is a small fridge, microwave, coffee maker, cupboards and drawers with some basic utensils and dinnerware and kitchen table with 4 chairs. We also had a toaster and blender in our room. Beds were comfortable. All in all, the room was comfortable and clean and met our needs. FOOD: The hotel has an attached restaurant, Blue Wave. I was very underwhelmed by this restaurant and this is really the only negative for this hotel. The restaurant offers sit down meals (both for hotel guests and those not staying at the hotel), pool service, and room service. I ate there for lunch and dinner on the patio, and enjoyed drinks by the pool. I find not have room service. My experience was that staff were friendly enough, but service was unreliable. We waited what seemed an eternity for our lunch bill, only receiving it when I finally went to the bar to request it. As well,on July 4th the staff were obviously run off their feet and I ended up being incorrectly charged for another party's beer. Understandable given the chaos with the number of people present, but still unfortunate. The food is pretty bad. The kids' Mac and cheese costs $6 and is a small serving of boxed Kraft dinner macaroni with the telltale neon orange sauce. My son enjoyed it, but $6 is WAY too much for a bowl of packaged chemicals I could have microwaved for him in our suite. The kids' pizza looked OK and was enjoyed by my daughter. The dinner menu's grilled vegetable main dish is a joke. They charged me $18 for a few unseasoned, grilled zucchini, patty pans, and baby carrots on a little dollop of purreed red peppers. The dish should be listed as a $10 appetizer. Fish taco was OK but nothing to write home about. As food options are limited on shelter Island, and the restaurant is an overpriced disappointment, I was very happy to make use of the kitchenette facilities in my room. We had breakfast and most lunches covered. We even purchased a cheap, portable BBQ and cooked dinners over at the park across the street. Cheaper, yummier, and made for a festive Independence Day as we mingled with what seemed like 1/2 of San Diego who descended on the island for July 4th. AMENITIES: We loved the pools and hot tubs, and enjoyed them every day of our vacation. Towels ran out at times, but it never seemed long before they brought a fresh supply. My sister made use of the onsite laundry room. No complaints. STAFF: For the most part, the staff were courteous, helpful, and eager to please. When we were building our portable bbq in the room, maintenance let us borrow his screwdriver and even offered to help. My only issue was at check out when they tried to charge me again for the drinks by the pool on July 4th. Somehow it wasn't entered into the system that I had closed my tab. This was the tab that included an additional drink that no one in my party had consumed, so I had already overpaid. I was left standing there with a front desk clerk who made it clear she didn't believe that I had paid as she went through all the restaurant's receipts. This ended when a colleague of hers instructed her to stop and believe me if I said I had paid. I was grateful for his intervention as there was no way I was going to pay twice. This was over a $25 dollar tab when I was checking out after spending almost $1700 for my week's stay. All in all, we really enjoyed our stay and would definitely return the next time we go to San Diego.

    5
    « A Quiet Gem »

    Best Western Island Palms is located on Shelter Island across the bay from Coronado Island. We loved it's quieter setting and our third floor rooms, with a balcony facing the bay, in the hotel's newest building. (Rooms on the opposite side of the building faced the marina.) It's location was a welcome respite from our busy daily tours to the zoo and other San Diego attractions. We used Uber every day with great success and less cost than renting a car. Everything at Island Palms was clean and well-maintained and the staff was most helpful. The hotel is family friendly, yet still appropriate for "oldsters". An on-site restaurant was close to one of two pools. Our daily breakfast was individually prepared and very tasty. Room service and pool service is available. We would most assuredly stay at Best Western Island Palms again and highly recommend to others.

  • 5
    « best holiday »

    We have stayed at this hotel many time for the 4th of July celebrations. The staff are friendly and courteous. We love the large rooms, kitchenettes. They have two pools and a marina for those of you who boat.

    5
    « Great hotel - clean and good location »

    I recently stayed at this hotel for a few days for a business trip. The staff was always very helpful and nice and I was so happy to have such a clean room to come back to! The hotel is right on the bay, so I loved taking walks around sunset, and it is near a lot of restaurants. I was very pleased with this hotel and would definitely come back again.

    4
    « Nice hotel and great location outside of the city »

    The view of the marina is beautiful and the harbor across the street provided a great spot for walking or relaxing and people-watching. A short walk from the hotel to the bus stop made traveling to the city from the island very easy. For a $7.00 all day pass, you can take the bus and trolley (actually a train) all throughout San Diego, much easier than driving and parking. The hotel was a less expensive option than staying in the heart of the city. The room was secluded and very quiet, although the bed and pillows could have been more comfortable. We didn't eat at the hotel, but the food at hotel bar was good. There is a great local place, within walking distance, called the Point Break Cafe, that I would highly recommend for breakfast...great food and huge portions. They have a great Happy Hour as well. Overall, a great place to stay especially if you're looking to be outside the city, but not too far from major attractions.

    5
    « Friendly and Lovely »

    We booked this hotel based solely on location--steps away from water. The truly great service, lovely grounds, and easy experience made it even better. Nice pool area with a view, great walking paths. Our room with a patio off the front was a tight fit for two queen beds--the door barely cleared the mattress--yet I can't even complain. A truly relaxing experience.

    5
    « Outstanding! »

    I cannot speak highly enough of the hotel and its staff. On arrival last week, it soon became apparent that our booking agent (booking.com) had let us down by failing to confirm a change of date with the hotel, which was subsequently fully booked. This was in no way the fault of the hotel - but they went out of their way to make things right by arranging alternate accommodation for the first night, upgrading our room to a fabulous suite overlooking the harbour on our second and third night, and with personal touches such as a bottle of wine waiting for us - and a fruit platter in the fridge. All small things, but they make such an impression. The hotel itself is beautifully situated, the staff are charming and helpful (especially Austin, front desk), and Shelter Island is at once removed from the bustle of the city - and yet only 10 minutes away by taxi. We'd come back in a heartbeat!

    4
    « A favorite! »

    We stay at the Island Palms frequently, and always enjoy it. The location on Shelter Island can't be beat! While the property is an older one (as all the Shelter Island properties are), we find the rooms are always updated, clean and comfortable. Our preference is for the rooms on the marina side of the property, however on this visit our room faced the bay. We had a nice little patio with table and chairs, which was a nice place to relax at the end of the evening and enjoy the city skyline. The room was slightly tight on space, but still nice, and the bathroom was very large with a well-lit shower. The hotel staff are very friendly, and the hotel's bar and restaurant (Blue Wave) are very nice as they overlook the marina. The food in the restaurant was okay, but not as good as in years past. Overall, a great hotel that we will return to again and again!

    4
    « All you need in a hotel. »

    Great location first of all. Its close to all the tourist spots and to downtown. Just 5mins to Rosecrean street where you can get all the stores: laundry, banks, bakery (marvellous muffins). The rooms are huge, clean and nice. Comes with coffee machine, microwave. It has 2 swimming pools and a tennis court. Just park and walk to your room. Had a restful and happy stay.

    5
    « Outstanding Accomodations & Service »

    Beautiful Hotel, clean grounds, friendly and helpful staff, clean and well kept rooms, teh Hotel Mgt staff is very approachable and helpful in arranging our stay, making changes or any othr needs we hd during our stay. We expect to make this Hotel our San Diego destination Hotel when we are in this area.

    5
    « Relaxing getaway »

    We love this Best Western on Shelter Island in San Diego. It is very clean, beds are super comfy and rooms are so very nice as well. Friendly staff, good food in the restaurant and excellent views from most all rooms.

    5
    « Great »

    Doesn't get much better than this. They are next to paddle board rentals and have their own tennis courts. We have stayed there many times. it is the perfect get away for my wife and I. We will be back soon.

  • 4
    « VERY QUIET AREA »

    Wonderful suites, great for families traveling. We stayed for an entire week and spent most of our days in town or the surrounding areas. This was a great quiet spot for the evenings, a great place for us to relax at the pool and hot tub after a long day out. Danny and the front desk staff were very helpful, and the cleaning staff was fantastic. This is a great place for an extended stay or a quiet vacation, not if you want to stumble from Gaslamp bar to your hotel. Highly recommend for the updated rooms and serenity.

    5
    « Excellent location and value »

    I took my family of four here for a 7 day vacation. The hotel management and staff were excellent to work with. Front desk employees were all friendly and kind. The cleaning staff did an excellent job. They showed great attention to detail and provided extra coffee, sugar and creamers when the saw that i was a big coffee drinker. Extra towels and blankets without having to ask as well. The location is amazing. Shelter island is quiet and beautiful. Peaceful walks at night. 15-20 minute drive to most places in traffic. I highly recommend and hope to be returning next year if possible.

    4
    « Another Hidden Treasure »

    Clean, quiet and comfortable. I enjoyed my brief stay at the Best Western Island Palms, on Shelter Island in San Diego, CA The location of the hotel sets between two bodies of water and offers an exquisite view of the marina, and the Coronado Bay Bridge. The entire stay was comfortable and extremely relaxing.

    5
    « Stay vacation »

    I'm a tech here in San Diego and Shelter Island is my area. I work in this hotel all the time the staff are friendly and helpfull. So we wanted to do stay vacation this is where we picked. We got a suite and just had great time. Humphreys is within walking distance and there always having live music. We had dinner in island palms restaurant one night it was tasty. Then the other night had dinner at Humphreys and they let you in concert with no cover if you have dinner.There dinner was also great had the filet. Had great time walked back to hotel after. There's a great walking/biking area all along the harbor. Two nice pools, jacuzzi, bar. We went to happy hour at Jimmies World Famous Bar had a lot of fun talked to some people there pretend like we were tourist it was fun. Island Palms just got done doing a remodel the place look great. This is only about 10 or 15 min. From downtown and gas lamp is the hottest party area in San Diego.

    5
    « Well worth the points! »

    I loved this hotel! We stayed on points for our 28th anniversary. We received an upgrade and had a larger, lovely room with a view of the marina. We ate breakfast on site both mornings, which was quite good. The staff was very attentive and the accommodations, especially the bath were well-appointed. I would definitely stay again.

    5
    « Awesome hotel! »

    The check-in and check-out process were seamless. The staff was VERY friendly. The property is gorgeous! The room was spacious and comfortable. Waking up to the view of the bay was a great way to start our day!

    4
    « Fab »

    Stayed here two nights while travelling fantastic hotel with great food n drink and reasonably priced overlooking the harbour rooms were lovely tidy and modern pool was really nice and looked after couple of restaurants near by too within walking distance

    5
    « Another great hotel »

    This hotel was fabulous. Our room was so spacious and had all the amenities you would require. It was very clean and staff were helpful and friendly. It is a large resort though so there may be a lengthy walk from reception to your room if you have no car, however it is worth it. As a family with an 8 and 5 year old we would definitely stay here again if in the area.

    2
    « Just ok. Not worth the money. Lots of young children with families. Seemed understaffed »

    we switched rooms because the air conditioning did not work and it smelled like body odor, only to arrive in the new room where both the fan and air conditioning did not work. The breeze comes from the bay side, not the marina side where we were, so it was hot and stuffy. The pool ran out of towels for a very long time and we never saw the wait staff who supposedly were waiting on the pool area. So no drinks or food poolside! The bed sheets were rough. Mediocre cleanliness. The staff were nice but the place did not run like a well oiled, or even partially oiled machine. Not worth the money. We checked out early and went to a beach hotel.

    4
    « Wonderful View »

    We had a marina view room and the view was wonderful. A very relaxing environment. The pool was fun and also had views of the marina. The room was nice and the toiletry items smelled lovely. We had trouble sleeping though. The bed was lumpy and hot and the room only had an air condition wall unit. It could not keep up with the heat and humidity. We stayed during a heat wave though. Overall we loved the hotel.

  • 2
    « Musty odor »

    We moved from our reserved room due to a strong, musty odor. Our 2nd room sprang a leak from overhead air conditioner at approximately 3 am resulting in soaked carpet, purse and pair shoes. The staff was very gracious and offered to comp our breakfast. Unfortunately, this experience is very similar to one we had several months ago at the same Best Western. It won't take a third time for the lesson to stick.

    5
    « Great stay! »

    We stayed for 2 nights and everything (bed, room, bathroom, amenities, pool, breakfast, room service, service, ...) was great! Check in was quick, our room was very tidy and spacious. We ordered breakfast room service and everything was hot and really delicious. By car you can reach Downtown and other attractions within 15 minutes. Our only regret was that we couldn't stay longer!

    4
    « Family Vacation »

    This is an absolutely beautiful hotel that looks out over the marina and the bay. The pools are great, it's across from the park and pier and a great location for families. The rooms are big, especially the Jr suite we stayed in. There was a dining area with cups, bowls, silverware, small fridge and microwave. The bathroom has a,separate vanity area from the shower and toilet which is very helpful. I took away 2 stars for the mattresses which are very uncomfortable and housekeeping. We stayed for 6 nights so sub par mattresses really impact your sleeping and therefore your whole vacation. This is a great hotel and I hope they change their mattresses to match the beauty and cost of the hotel. Housekeeping is strange and frustrating and also impacted my sleep. The first morning, they woke up the entire room at 9 am which was rough because we were out until 2 am. We asked them to come back in the afternoon. That night, there was a,form on our bed asking for our housekeeping preferences. We checked full housekeeping every day in the afternoons and wrote in that it was for our entire stay. Next day no problems and the form was not in our room. The next day we were again woken up at 9 am. There must have been a miscommunication with my husband because we only received towels for the next 2 days - no beds made or trash taken. The next day we were woken up at 9 am. I don't know how you get it worked out but I'd talk to the front desk when you check in. The staff is super friendly.

    5
    « Nice hotel »

    We have been meaning to stay here for some time and finally got around to it. Very nice room in "Casa Marina". 3rd floor overlooking San Diego bay. Nice balcony where we sat watching boats and ships go by. Very, very friendly staff! The restaurant looks out on all the boats in the marina. Across the street is a park with a beach on San Diego bay, and a sidewalk that u can walk as far as downtown if you like. This is a great place to stay.

    4
    « Wonderful location close to all amenities, from down town to the beach »

    Great first floor room, clean, large comfortable bed, great sitting area and balcony overlooking the bay. Staff were helpful and pleasant throughout. Corridors could do with a makeover and more light.

    4
    « Wonderful Location, Clean Hotel, but Not for Light Sleepers »

    My family and I stayed at the Best Western Plus Island Palms Hotel in June of 2016. I've been to San Diego many times, but never visited Shelter Island. What a cool place! The hotel is located right across the street from San Diego Bay near the boat ramp, where you can watch fisherman heading out in the morning and returning in the afternoon. The view across the bay of downtown is amazing. The hotel itself has obviously been recently renovated. It is clean and well-maintained. The beds were very comfortable. We were in a corner unit on the first floor facing the marina. It had an amazing view. The only real issue I had was with the A/C unit. Although it had been updated, it was an old-fashioned window unit. It was very noisy and didn't sufficiently take the humidity out of the room. The staff was very accommodating. They sent an engineer to check the unit and he said it was working properly. Opening the window made the room much more comfortable, but because we were in a corner unit next to the stairway, our neighbors had young children screaming and running up and down the stairs, so it was too loud to leave the windows open. :( I am a very light sleeper, so I didn't get much rest while we were there. Upon check-out, the desk agent (I wish I had gotten her name because she was so friendly and understanding) gave me a generous discount on our last night's room rate for the inconvenience, which was very nice. I think if we had been in a second-floor unit in the middle of the building, it would have been better. If you are looking for a clean hotel in a wonderful location, this is a great spot, as long as you are a deep sleeper.

    5
    « Vacation »

    This location and hotel were wonderful with incredible views! The staff were very professional and friendly. The room was very clean and modern. My room was facing the bay and it was so relaxing watching the ships..vessels and sailboats go by. Will stay there again...totally worth it!

    5
    « Stay here (if you have a car) »

    We stayed 3 days on Shelter Island in this hotel. Our room was lovely and we had a nice view from the balcony. The hotel's Restaurant, Bar and grill is a beautiful spot to enjoy a Glass of wine. We spended a remarkable time at the hot tub/Whirlpool which has a great view too. Shelter Island is a quiet area, you should have a car available.

    5
    « Relaxing, Quiet Area with Great Bay View & Harbor View »

    This hotel is placed near center of Shelter Island. The Best Western title gets you a little lower price, but the quality is still great. The location is ideal for enjoying the Bay, trying a variety of bars & restaurants, and fairly close to the main features of San Diego. I looked up 2 Queen rooms and found this one for $225, it turned out to be a junior suite but quite large. Excellent size, Plantation shutters opening on to a balcony, we could even store our bikes in here overnight. We enjoyed biking around, visited Bali Hai, Pub Crawled, and sat in the park overlooking the water. The rooms are clean and staff are great. Con: Parking is limited, usually you get a parking pass for 1 car only. The other cars have to park across the street in a public parking area.

    3
    « Beware of noise »

    STAFF WAS AMAZING at fixing all of the problems with the room except the NOISE! Walls seemed thin and there was so much noise in the morning mainly from people going in and out in the hallway and the noise from the trash collector. We had complained to them about the noises but its nothing they could control. Also, we had to on multiple occasions get our room key replaced because they would stop working on the doors.

  • 4
    « Relaxing place to stay »

    This hotel is not in the center of the action in San Diego. For that, you'd probably want to pay twice as much to stay in the Gaslamp Quarter. But this hotel is close enough to be fairly convenient and removed enough to be a relaxing visit. There's not a great deal to say about the rooms. They are standard, mass-produced American hotel rooms. Beds are comfy, rooms could be in Cleveland. It's an older hotel and perhaps a bit of wear and tear shows, but it is clean and quiet, the employees are all polite and helpful, and it's a good place to lay your head at night. What IS worth five stars is the wonderful exterior. The gardens are lush and fragrant, and only in San Diego would you have this extraordinary view of a marina just in your back yard and a hill across the way full of wonderful homes. I would happily stay here again simply for the view and the great walkway along the marina. No matter what else you have planned for your day, get up early and take a walk along the marina -- you'll hear the echoes of "Reveille" playing at one of the many San Diego Naval stations.

    5
    « San Diego Vacation »

    This hotel on Shelter Island is perfect for a quiet getaway in a big city. The hotel faces the bay on one side and the marina on the other. It is a beautiful location and a beautiful hotel with two pools and a tropical atmosphere.

    5
    « Fun vacation »

    We were happy we choose this hotel especially my wife as it fit her demeanor. Not fancy but very efficient with a good central location for trips to downtown, the beaches and La Jolla. In fact my wife says we can book this hotel again when we return.

    4
    « Great place to stay »

    We were delighted to find this great hotel--right on the water, and at a very reasonable price. The room was very nice--older, but very nice and very clean (clean being a big deal to me). The harbor was lovely and it was such a treat to be right on the water.

    4
    « Great place to stay »

    My husband and I stayed at this hotel for about 4 nights. We have never stayed on Shelter Island and were here for a wedding. This hotel is a great place to stay. It is a very large hotel. Not sure how many rooms, but the property space is huge. There are only two floors and we stayed on the lower level. The room was very comfortable and spacious. The fridge and the a/c didn't feel like they were working properly when we fist got to the room, but was immediately fixed upon my request. There is only one thing I would complain about, and that was the carpets. Both of my boys had their shoes and socks off the entire time and each day their feet were black. I informed the manager at check out and he apologized and said they would have the carpets cleaned and appreciated me letting him know. We did not have a view, but would of loved to have a room with a view of the bay. We only got to look at a hedge which blocked the parking lot. :) Its a short drive to downtown and not that far from the beaches. Great place to get away from all of the crowds. You do have to pay for parking. There is street parking but there are signs that you cannot park there between 3:30am-4:30am.. Not sure why.. I asked for free parking upon check in and was given it. I figured it can't hurt to try! :) We never made it to the pool, but the area looked clean. I would definitely stay there again!

    5
    « Fantastic hotel »

    Fantastic hotel! Beautiful property and comfortable room. Highly recommended! My wife and I celebrated our 24th anniversary in San Diego and this was the perfect spot. We would return again and again!

    5
    « Great Hotel »

    My Boyfriend & I Love this place the Staff is friendly and the hotel rooms are clean, The hotel location is near to everything yet you feel like your on an island with the harbor surrounding, we love this place!

    5
    « I love coming back to this hotel year after year! »

    On Shelter Island close to the airport and downtown. I love how laid back the island is, not tons of traffic like in the city but a 10 min drive to Old Italy or the Waterfront downtown. The hotel staff is always welcoming and does their best to honor requests. We prefer the Marina/pool side, vs the parking lot and road. Lounge is quite small but a lot of fun and the food is very good. We ate breakfast most mornings at the hotel and it was not included in the cost of our room. There are two pools, one by the Del Mar wing which is where we usually stay. This year they were refurbishing the rooms near the front desk and restaurant some of which were off the other pool, it would be nice to book one of those if traveling with children.

    4
    « Perfect view ?? good location »

    Our room very comfortable and clean ..It isvery important point our room view very nice ...Shelter Island very special location therefore youcan choose this place..there is a free wifi in hotel . Staffs not friendly but everything is good .you can prefer this hotel .

    5
    « Great stay! »

    Spacious rooms and toilet. Great marina views. Offers complimentary bike services during the day too! Great! Hotel is tucked in at shelter island. Traffic is better around here. Scenic view whilst driving in the area. Friendly and helpful staff :).

  • 5
    « Beautiful hotel and great location »

    We saw this hotel online while driving to San Diego...Called the hotel to check for availability and the staff immediately found us a room even though the hotel was almost full and it was late in the day...They held the room until we arrived...Staff were extremely friendly upon check-in and check-out...Our room and patio outside the backroom looking at the marina was beautiful...We will be flying to San Diego again in the near future and will be staying at this hotel once again..We stayed in Room 418. Excellent hotel.

    5
    « Great getaway! »

    My fiancé and I wanted to have a quick alone weekend. On his return from deployment and decided to check in late one Friday night for a 3 day stay. we made our way to their restaurant the Blue Wave for Dinner. The food was superb and not outrageously priced. Had drinks in their bar afterwards. All the staff we interacted with were pleasant and made our stay even better then expected. The stunning Villa room was terrific we had a gorgeous view to the yachts. The hot tub and the pools are amazing the housekeeping staff was awesome. This will always be our secret oasis THANK YOU Best Western Plus continue having much success. ????

    5
    « Great Hotel & Great Location! »

    My husband & I recently celebrated our wedding anniversary at Island Palms. We have stayed here for previous anniversary celebrations and will continue to do so in the future! Shelter Island is a great location, right on the bay! We always enjoy walking along the harbor & watching the boats come and go! The staff at Island Palms was amazing, especially Brenda! She was very accommodating and even arranged a surprise for us in our room--chocolate covered strawberries and champagne for our anniversary!!

    5
    « Excellent »

    Fifth visit to this hotel in the last 18 months, it was enjoyable and satisfing as on previous visits. Upgraded to a suite this time, very comfortable and well equipped - pity I was only there for one night. Looking forward to my next stay at this hotel.

    5
    « Our 33rd year anniversary »

    My husband and I celebrated our 33rd wedding annivesary overall service was excellent. We rode bikes which was provided by the hotel. The Blue Wave restaurant were we had our breakfast was so good and beautiful service by the waitress We enjoyed our stay very, very much. May God bless the people who works there.

    5
    « Best Western Island Palm »

    This is a great hotel. Very pleasant stay and nice atmosphere. My room faced the Marina which was a nice view. Room was large and very clean. Bed comfortable and good Wi-Fi connection. Good restaurants nearby. Nice walking sidewalks for morning or evening walks along the bay.

    3
    « Bad internet but otherwise nice »

    stayed at Island Palms as an alternate to downtown hotels during a convention week where little was available in town. Found the hotel to be as advertised. Had room facing marina and it was comfortable and quiet. Good beds. Cramped space in room but nice to have frig, microwave and nice big tv. Wireless internet service was terrible. Almost like having none available. This is an important item to us, so it tarnished our overall experience here. Restaurant food was very good for breakfast, and not more expensive than most hotels. Parking is scarce, and they charge $10 per day for the privilege of trying to find a space close to your room. And you will need a car if you are visiting anything near downtown. Hotel is a bit isolated and hotel does not provide transportation. Everything was pretty much as advertised except for the wireless service.

    4
    « Great location. Peaceful view. »

    We just loved this hotel. Everything about it is inviting and restful. The view is lovely out onto the harbour. All rooms look over the water due to the location & design of the building. It is very peaceful & serene. A real soul restorer. It is in a great spot for exploring San Diego. Close to all major attractions and freeways. The rooms are older but well maintained & very clean. The beds are comfortable. The food is really good. We dined in the restaurant and ordered off the lounge menu and it was well priced, tasty bar food. We also did the in room breakfast which was a massive serving size and very tasty. All the food appears to be home made and is very well priced. It has an outdoor heated pool and spa and even though the weather was cool we made good use of it. I would definitely stay here again as its a great place for couples or families.

    4
    « Nice location »

    Really nice hotel, looks out onto the bay oneside the maruna the other. The bar and resturant staff were really friendly, even though they had a surgery program on in the bar on their big tv's by mistake. Breakfast was really fresh and tasty and you could buy tickets for the zoo there at a discount rate which saved a lot of time. Overall worth a little extra cost.

    3
    « Nice hotel with some issues »

    In celebration of our 30 year wedding anniversary we booked the Best Western Island Palms for four nights. We wanted to stay here because we met while living in San Diego and were married in Kilauea, Kauai- so this seemed to be the perfect place that had those two memories together. Although we thought it was a bit expensive, we got the King Suite in the Casa Del Mar building. We checked in on 14 May and requested a bellman help us with our bags (we were on the 2nd floor and there is no elevator which we knew from reading up on the hotel) and we quickly had a bellman help us with our bags up the stairs. Going into the room (512) we were pleased- the view was amazing! The television was new and had great reception. We did have an issue with the room temperature. We called the front desk and a maintenance person was there shortly after. He said it's supposed to be controlled by the wall setting but that wasn't working. He set the living room air conditioner to what we wanted and we came to realize later that the bedroom one had the same issue. Not wanting to bother him again and not really needing air conditioning (temps in the high 60's) we just opened the door for fresh air if we wanted it. The room was very nice with a separate bedroom and two bathrooms. We felt the amenities were nice although no shower cap was in the room. I don't usually take one when I travel since most hotels provide them. I probably could have called down to the front desk and gotten one but chose not to bother. One thing we really liked was that they left a card in the room asking what time you would like to have your room cleaned the next day and whether or not you needed extra towels, pillows, etc. Every staff person we dealt with was very pleasant. On May 15 I went to the front desk for something and discovered a letter from the General Manager stating that beginning May 16th they would be doing tree trimming. We live in the Pacific Northwest and have a lot of trees on our property and recognize the necessity of keeping them trimmed for both aesthetic and safety reasons. We discussed whether we should consider changing hotels because of this but decided it would be a lot of effort to change hotels and that probably they would do most of the loud things later in the day. WRONG! On Wednesday morning at 9am we had a chain saw running about 20 or 30 feet from our bed. And it was LOUD! I realize that most people are up and out by that hour enjoying all that San Diego has to offer, however since we lived there for many years all we wanted to do was sleep in and relax. Forget that! In addition to the chain saw noise the workers were yelling instructions at each other. I'm guessing they were wearing ear protection (as they should be) but between the chain saw and the yelling our final morning was completely ruined. When I mentioned this to the lady at the front desk (I believe her name was Kalani) she was very apologetic and offered to buy us lunch. Since we had to return our car and get to the airport I stated we didn't have time for lunch there. We had eaten at the hotel earlier in our stay so she gave us a $50 credit for that. That was nice of her, however I still feel that when a room is costing $267 a night you have a right to expect to be able to enjoy it until at least noon. She did say if I wanted to talk with someone else about the situation and my unhappiness with it that she would find a manager. At that point we had to get our rental car back so I just said ?no thanks? and moved on. It's unfortunate this special trip for us had such a dismal ending. Although they probably didn't know about the tree trimming when I booked the hotel in February, I feel they should have told us about it when we checked in on May 14th as they certainly knew about it then. At that point we may have looked at going elsewhere, but once we were checked in and unpacked, etc., it was just too much trouble to go to another place for a possible problem.

  • 5
    « Hotel lives up to its name »

    We stayed for four nights in a studio type apartment. Instantly relaxing location, always feels good to be surrounded by expensive boats. Easy access to city and other attractions. The welcome was warm, we were accommodated straight away, even though we were early for check-in. The accommodation was excellent with view of marina. The kitchenette was well equipped. We were short some utensils such as bottle opener and kitchen knife, but these were provided readily on request. Lovely walk along the promenade. Very helpful staff. Easy parking

    4
    « So peaceful »

    We enjoyed our stay in the case del Mar building. We had a king room on the second floor facing the marina. Slept with the windows open. So quiet and peaceful with a great view. Room was spacious too. Only problem was lift was not available so had to lug suitcases up the stairs. Pool and jacuzzi overlooking marina were gorgeous. Pool was a little cold but they turned up the temperature when we told them. Price was high when we stayed and had to pay for parking but we would stay again if we got a good deal. Marina view was worth the extra cos other rooms face the car park. Room came with microwave, mini fridge and coffee maker which was nice. Oh, pillows were too soft but that's the only negative

    5
    « A terrific location to enjoy San Diego From »

    San Diego has many attractions to keep all visitors entertained, from the Bay and beaches, to the mountains. With such rich choices I found Island Palms the ideal location for a San Diego visit. Easy access to attractions, yet a quiet retreat for the evening. After many stays at Island Palms, it remains my first choice for visits to San Diego.

    5
    « An Awesome Hotel »

    This hotel not only met all of our needs, but was an exceptional value. The close proximately to the water made for an enjoyable stay. We have a 20 month old girl and the hotel staff gave us a crib to use which was an added plus. I would highly recommend this hotel to anyone wanting a good value in the San Diego area.

    5
    « Shelter Island Palms »

    Three building facility on Shelter Island adjacent to a Marina. Has a room with Marina view that was small but well kept. Facility has an outdoor pool but we didn't use it because of the weather. Parking is tough on busy days(there's a charge) but a free parking lot is across the street. Restaurant is fair with a decent breakfast and dinner menu. Ate there twice for breakfast and one dinner. Service was okay. Barmaid was excellent during my stay, constantly hustled. Overall, nice place to stay in San Diego

    4
    « Beautiful harbor side Hotel »

    The Island Palms was a great place to stay during a business conference. It has a large frontage right on the marina so there are beautiful sunsets and the views of the marina are fantastic. The landscaping is top notch, with palms and yuccas and aloe plants all over. The hibiscus plants were in full bloom and there were honeysuckle plants with incredibly fragrant flowers used as ground cover all over. The room itself was very nice. The bathroom looked like it was recently redone, with new tile and a spacious shower. The carpet was a little worn, but everything else was very nice. The only downside is that the prices for the restaurant food and bar were a bit high - beer was $7 a pint for local craft brews and a two egg and ham breakfast cost $13. It was nice sipping my beer out on the deck, watching the sailboats and Coast Guard helicopters and pelicans, though.

    5
    « Perfect Location »

    Got a great deal on Orbitz and thought we'd check out this place. Location on the water, near the airport and downtown is perfect. Lot's of things to do and things to see. Wish we could spend more time here

    3
    « Very Pretty as the Sun Sets on the Marina »

    Nice Best Western, convenient to popular attractions. I saw 2 swimming pools and 2 hot tubs, there may have been more. There was a nice fireplace near our pool, which was thoroughly enjoyed along with some cocktails after a late night swim. The hotel bar/ restaurant was very nice, it offers inside and outside seating options and provided a nice view of the boats & water. Zip Cars available in the area, bicycles available for rent. There is a public beach/dock/ fishing area right across the street. Our room was fine, very clean and things were in good shape. Bed was super comfy, pillows were fluffy too. The air conditioning unit in our room had some kind of issue and shut itself off one day, when we got back to the room it was about 900 degrees in there, ugh! The business center was small, but operational. The Front Desk staff were all amazing, and very helpful with restaurant and recreation suggestions and also speedy transportation.

    5
    « What a great location! »

    This was a great hotel in an amazing location! Across the bay you can see the San Diego waterfront skyline, especially stunning in the afternoon sun and night. Out the back of the hotel is a wonderful marina, so beautiful and peaceful. Incredible view. The room was spacious and the bathroom had a heavy door that really separated it from the noise of the room. The walkway along the back is a delight. No free breakfast, but the restaurant on the marina side had good choices at two price points. I will recommend it to anyone going to San Diego. 5 minutes from the airport and a quick easy ride in to the city.

    5
    « 15th Anniversary trip »

    Very nice hotel on the marina. Pool, hot tub, bar, restaurant and room service. Reasonably priced for the quality. The best part was our unexpected upgrade to a Suite! It was our own private oasis overlooking the marina. I could have stayed forever. Thank you to the amazing front desk crew who made it a perfect getaway!

  • 4
    « Extremely relaxing »

    I spent the best part of a week at the Best Western Island Palms and must say I thoroughly enjoyed by stay. I had a room in the newest annex a bit away from the main building, facing the marina. The room comes with a small balcony overlooking the marina. It was a joy to sit there in the morning when getting ready and to unwind a bit in the evening with a cold drink - seeing the boats and hearing the sounds of the marina and the birds. The rooms are a tad simple in their decor and finish quality, but to be honest it does not really matter in such a nice surrounding. The main building can be reached within a couple of minutes, walking along the marina. I loved this walk to breakfast most as a daily ritual as it oozed holiday feeling. Breakfast was served at the restaurant next to the small pool. Service and quality of food were excellent. Top marks here. However, the pool itself is a bit of a downer. The hotel tried to portray this in some kind of tropical Polynesian style, but unfortunately it looks too out of place, too much grey concrete. There is a second pool sort of edging into the marina what has a very atmospheric fireplace, but again feels too grey all in all. Slight loss of marks for this.

    5
    « Great location and Amenities »

    Love the location of this hotel on Shelter Island - surrounded by marinas and the bay. Great food in the restaurant and an awesome Happy Hour at the bar. Lots of friendly people staying there and especially the friendly, helpful staff. Two pools and two hot tubs. We hit the hot tub late night even! Couldn't be more pleased with our stay. Will definitely stay there next time we're in San Diego!

    4
    « Great View, Friendly Staff »

    I reserved a mini-suite for my wife and me on our trip to celebrate our 40th wedding anniversary. When we arrived (quite early) we were told the room was not yet ready but they would notify housekeeping that we were there and have them clean our room as soon as they could. They said they would call us when it was ready. One thing I did not notice was the check in time was 4:00 PM, not 3:00 PM like almost all the other hotels we frequent. We sat outside looking at the marina for a while then had a light lunch at the on-site restaurant. We then inquired about the status of our room. It was not yet ready. We sat in the lobby for about another 10 minutes before we were called to the desk to get our keys. The wait was well worth it. We were upgraded to a full suite on the second floor with a great view of the marina. This was a very nice touch that we really appreciated. We did have some minor disappointments, however. There was a $10 per night charge to park our car. This was not a lot, but a bit of an annoyance, none-the-less. Second, the mattress must have been relatively old because both sides sagged - not a lot, just enough to notice. Also, every other Best Western brand hotel at which we stayed offered a complimentary breakfast. This one did not. This did not bother us too much because we really like to try as many different restaurants as possible during our travels. This afforded us another opportunity to try another locals favorite. We would definitely stay here again and now that we know the ropes, we will probably thoroughly enjoy our stay.

    4
    « Second stay at Best Western Island Palms »

    My son and I stayed at the Best Western Island Palms in early May 2016. This was our second stay at this hotel in the past couple of years. On our first trip we stayed in a second floor room and this latest trip we had a first floor room. I felt we got a better value for our money during our first stay as the second floor room was much larger, had several windows (light and airy!) and a balcony. Overall, we really like this hotel and we love the location! When booking, I HIGHLY recommend you request a second floor room as I will be sure to do if we stay again.

    5
    « Great stay everytime! »

    The room suites are clean and spotless. The views of San Diego harbor and Point Loma are awesome. Great stay every time. We stay on Saturday nights before the san Diego Chargers game on Sundays. Their bar is nice also.

    5
    « Would definitely stay there again »

    Would definitely stay there again. This was one of the few places we have stayed where we had no problems. I would suggest staying here to anyone who wants to be next to the water. Very close to everything and easy to get to. We will definitely stay here in the future.

    4
    « Decent stay on harbor »

    Not much to do here, but nice quiet getaway for couples. Nothing to do for children other than the pool and maybe go for a walk on the beach! Not sure I would stay here again unless I was going to a concert at Humphrey's.

    5
    « Lovely harbor hotel »

    We just finished a 3-night stay. This is the second time our family has stayed here while accompanying my husband on business. This visit we stayed in a room with two double beds (2 adults, 2 teens) just off the parking lot. Generally we don't get amazing rooms since my husband qualifies for the government rate rooms which are typically the cheapest. The morning after our check-in the sink in our room started clogging up and then backing up. The maintenance man, Simon, came right away and worked for 15 minutes to try to clear the clog. It became quickly apparent that it wouldn't be a quick fix and he asked if he could ask for us to switch rooms. The hotel manager, Danny, called right away and offered us a better room with a marina view and a $50 gift certificate to the hotel restaurant for our inconvenience. Both Simon and Danny were both sympathetic to our situation and did everything possible to make things right. The new room was basically identical to the first room, just a better location. The rooms are nicely furnished and very clean. They are a bit crowded for four people, but we make it work since we don't spend much time in there anyhow. There's a small fridge which we use for our breakfast foods. The pool area at the hotel is lovely and probably one of the nicest I've been to. The pool is nice and warm and the hot tub is well maintained. We used them both all thee nights. We used our gift certificate for dinner at the bar during happy hour. We were all impressed with the quality of the food. The kids got sliders, my husband got the Kobe burger and I got the hummus/pita plate and the half flatbread with balsamic reduction. It was all delicious! We would certainly dine there again. The location of the hotel is also pretty convenient to Cabrillo National Monument, Old Town and the tourist attractions downtown. I am a runner and went running two mornings down by the Navy Base and to hotel circle. The walking paths are easy to navigate. The only downside to this hotel for our family is that there is no breakfast provided. We prefer to stay at hotels that offer a free breakfast since it is easier with the kids, but we make do with the fridge in the room and get our own cereal, milk, bowls and plastic cutlery and make do.

    5
    « Teresa E. »

    She was awesome.... help us figure out where to go for dinner.. and her drinks were amazing. The hotel is located on the marina . The rooms are awesome. The service frome check in to check out were great. We had champagne in or rooms and a bonus of chocolate strawberries.

    5
    « Very scenic »

    Beautiful Location. Very easy to get to Point Loma University. Not quite as convenient for downtown but the beauty makes up for it. Have stayed here in the past and will do so again. Highly recommend.

  • 4
    « Second night »

    Overall I would come back, price was right. Very quiet at night and during the day not much noise. Very easy explore San Diego from this location within minutes from beach, downtown and airport. Bed was a 3 out of 5. Cleanliness was a 4 out of 5. Bathroom needed better cleaning.

    5
    « Best Location »

    We have stayed a number of times. Friendly staff. Decent food options and good happy hour. Walking distance to cool bars and restaurants on Shelter Island and nearby Point Loma. Great views of the Navy ships coming and going along with the many sailboats. Perfect location in San Diego, ten minutes from the airport!

    2
    « Tough Beds »

    The beds were extremely hard. The breakfast was not worth the convenience of staying at the location. I was impressed that the maid service was willing to wash my daughters milk bottle out. They had smiles on their faces and were very friendly!

    5
    « perfect setting »

    We were in town for graduation at PLNU. This hotel was perfectly located. Lots of cute shops and restaurants around, as well as the marina and bay. The staff was very efficient. The large was nice and large, beds comfortable.

    5
    « Such a delight! »

    I stayed here the middle of June with my husband, 12 year old at the time and 18 year old sister. We all absolutely loved this place! Everything was so clean and well kept. The staff we interacted with were so nice and helpful. I was very impressed! Now I've stayed at Best Westerns before and let me just say they are usually great, however this is definitely an upgrade! This was more upscale and right on the water. The pools were immaculately clean with views of the ocean. The restaurant they have attached, while small, had excellent food! Try the lobster nachos!! Best ever! I will definitely stay here again!

    4
    « Excellent location »

    Nearby everything. 15 minutes from downtown and SeaWorld and all the marine events. Accessible to all main roads. Wonderful location in the middle of San Diego Marine. The breakfast not included but with a lot of range in the menu.

    4
    « This Hotel was Brautiful »

    I traveled for a five night stay and wanted a hotel near the water and affordable. Island Palm was both for me. I stayed in room 162 which looked directly at the marina and was situated such that I felt like I had my own court yard. There are two pools and I choose to relax by the larger one. There were children having a good time yet the pool was big enough for me to swim freely as if I had the pool to myself. Besides big the pool is beautiful and well kept. There is a walk way along the marina that almost takes you all the way across Shelter Island and was very safe for a single woman traveling alone. The onsite massage is a very nice touch! The atmosphere was perfect for a relaxing vacation. The front desk staff were incredible and very helpful. One of the girls took my picture by the waterfall and Danny helped me navigate my days and made check out pleasant and simple. The only drawback to the hotel was no shuttle service and limited access to convience store items and snacks. Be prepared to pay taxi fees if you don't have your own car,

    4
    « Great location and nice room. Some challenges with the small things... »

    To start, the location of the hotel is perfect. It is on Shelter Island, so views of the water are everywhere. Our room looked out onto the marina, and just walking behind the hotel to our room was scenic. The room was large and clean, and we were happy about that. We did have an issue that the hot tub was closed for 3 days, so the front desk sent us to use the hot tub at the next property which was attached, and this place was overrun with kids and drunk parents. Also, breakfast was not included and one day I did have breakfast in the restaurant. It was okay, but I if you have options, go somewhere else for breakfast. Bottom line is great location and views, room was big and clean and nice, some challenges with other hotel facilities, but overall a good stay.

    5
    « Simply the Best! »

    We stayed at the Best Western Island Palms while visiting our son at UCSD. We began staying here when he was first accepted to the university. I will ONLY stay somewhere else if they are totally booked. I love this place!

    5
    « Best Western Plus - - Island Palms - San Diego »

    Exceptional atmosphere and semi-secluded location. Beautiful views. Close to old San Diego and the Harbor. The care and handling of our arrangement, which were unique and specific, were handled perfectly and efficiently. Exceptional Service and amenities!

  • 5
    « Great 4 nights »

    Spent 4 nights at the Best Western Island Palms in April, quiet location, lovely 1 king bed suite in Casa Marina overlooking the marina, rooms wonderfully clean, great free wi-fi, lovely pool and hot-tub area - quiet probably because of time of year, we ate in the restaurant once for dinner and it was fine, wouldn't hesitate in recommending this hotel, all the staff we encountered were friendly and efficient. We did have to drive to get anywhere but this was fine for us - am sure the hotel would provide info if public transport required. $10 fee per night for parking.

    4
    « Wonderful Stay »

    We got upgraded to a suite with a marina view which was wonderful. The suite was really spacious with 2 queen beds, a few armchairs, small dining table and kitchenette. The furniture was nothing fancy, but it was relatively new and clean. The beds were really comfortable. The kitchenette was fully furnished with cutlery, plates, glasses, microwave, toaster, blender and even kitchen towels. In front of the suite there was a little garden and then a promenade and then the Marina. The view and setting is outstanding. The staff were also wonderful. I would totally recommend this hotel, but try to get a package that includes breakfast. The location was very close to many attractions and there were lots of amenities nearby.

    4
    « Full Kitchen does not include oven »

    Even though the Marina view Suite 2 Queen Beds is advertised as having a full kitchen ... it does not include an oven. Kitchen utensils are very light making cooking in the room challenging. The view of the marina is very nice. With its own patio, there is no need to visit the pool to enjoy the sun.

    4
    « Large room with two bathrooms »

    We stayed one week at the Best Western Plus Island Palms Hotel & Marina on a vacation. Staying in the one bedroom/two bathroom suite with our daughter we were greeted by the front desk warmly and checked in quickly. Our room was in the Casa Del Mar building on the second floor. The room was very large. The front room had a living area, desk, fridge and microwave. The attached second bathroom was greatly appreciated by our daughter. The bedroom had a king bed, closet and decent sized bathroom. Our room had a balcony that faced the marina giving us very nice views. Overall, we enjoyed our stay and would stay here again. Pros: Great location. This hotel is on shelter island. We didn't have far to drive to get anywhere in San Diego. Wonderful views. Sitting out on our balcony to watch the sunset was wonderful. Large Room. Our daughter could "explode" into the front room and we didn't trip over her things. Cons: We tried the onsite restaurant the first night and was disappointed. It was overpriced and the service was subpar. Unlike most Best Westerns we've stayed at, this one did not include a complementary breakfast. The mattress was VERY hard. We ended up going to Target and buying a cheap egg crate to make the bed bearable. Onsite parking charge was not explained fully on check in.

    4
    « very nice stay »

    the place is so very nice and clean and the staff were very nice always willing to help where they can. I will be bringing my kids with us next time. the bed was so comfortable and the pillows were so nice too. had a great night sleep , the view of the marina was so nice and i just wanted to sit and watch the sun set . great place to make a fast getaway and feel very pampered ever since my first stay with Best Western Plus hotels, i always look for them first for all my trips. plus the rewards are nice too. great weekend,! Dee Dee & John Herrera

    4
    « Generous room size »

    Pleasant location overlooking water and marina.Large room was well equipped with two king size beds and large flat screen tv. On site parking available costs 10 dollars per night also free public parking nearby. Modern building.Very helpful reception staff.

    5
    « Marina View To Die For »

    Had two nights here. Staff very helpful and friendly. They kept two parcels for us that were previously delivered. Best view over the marina. Comfortable beds and top amenities. Nothing here was a drama, . Can't ask for better than that.

    5
    « Absolutely amazing »

    My family and I have stayed a few times and this hotel is beautiful . Gorgeous grounds, 1 pool with fireplace, another tropical pool, lots of activities on site. Location is busy during day with ships passing by, quiet at night! Haven't stayed in casa del mar yet but other two wings are clean, lovely and couldn't ask for better location.

    4
    « Grandson's graduation from the Marines. »

    The room was clean and comfortable. We had a great view of the bay and of the city of San Diego. The pool was decent size right on the marina side, with beautiful point Loma as a backdrop. The hot tub was soothing and clean. The towel supply was only thing lacking, no one check supply for pool and hot tub area. Should have phone in pool area to call front desk. Everything else was wonderful, including breakfast and lunch. It was a short ride to the marine base for graduation ceremony. I would recommend this hotel to anyone staying in san Diego.

    4
    « Lovely location »

    What a great location, only spoilt by noisy guests, but otherwise a lovely room with a great view of the marina at the rear. Good useable kitchen and comfortable living area, and room cleaned daily, air con worked really well and free coffee supplied daily. Location an easy 15 min drive from the airport and downtown, would certainly stay in this place again. We did find the food expensive and with poor choice, but you are only a 5 min drive from multiple other eating places and there is some noise from the airport from early in the morning to late at night.

  • 4
    « spring break »

    we unfortunately had a room facing the parking lot and the noise from the naval air base on Coronado island was LOUD. the hotel has rooms facing the marina and I would recommend one of those. pool was great. breakfast as well and there are great restaurants close by (pomoro is one!!). the room came with instructions on how to get all the point of interest in s. diego which was very helpful. also, they charge v$10/day parking even though they have tons of parking spaces.

    3
    « Nice Property, But »

    The location is good, the rooms are clean but tight. The patio or balcony is nice to have as well. But the place is noisy. Can hear from room to room, street noise. Bit on the pricey side for the inconvenience of the noise you can't get away from. They also charge for parking. Not cool considering the high end pricing already.

    5
    « Awesome »

    our week end stay was truly an awesome experience I look forward to next stay in very near future and will recogmend to family and friends traveling from east coast ..spectacular water front view..local eateries,entertainment and points of interest,beautiful boats and yachts

    5
    « Truly amazing »

    We had a wonderful bright and airy room. It had a stellar view and perfect place to walk around and enjoy the marina. We came down for a cousins wedding and found a private oasis of our own. It was really nice to see the lights of the city on our walks at night, the walkway felt safe and people were fishing off the docks late in the night. I will absolutely stay here again, we are looking for another reason to go to San diego! If we had only one small suggestion it would be that the resturant on site did not have fresh seafood and that was surprising being right on the water.

    5
    « Wonderful Quiet Marina Location »

    If you love staying in hotels in a marina setting this BW is the one for you. Walking distance to restaurants and shops on Shelter Island. Nearby by is Bali Hai, a great Polynesian restaurant with a fantastic view of the City.

    5
    « Best hotel on Shelter Island »

    We loved this throughly clean, large hotel room. It has a King size bed. Large flat screen TV, microwave and fridge. Our room opened towards the water and we overlooked the marina. It was a reverse cooler/heater and the windows open. The bathroom is large and modern but no bath, unfortunately. The restaurant services breakfast and dinner. The menu has a large variety to chose from. There is parking outside your room for $10 per night. The prices are approximately 250.00 US per night. Highly recommendable.

    2
    « Beautiful hotel, horrible stay. »

    This review doesn't come easy, overall I did like the hotel and the staff. We booked a "King Grand Suite" for the 2 days that we would be in town. We arrived at 1:15 a.m. on Thursday morning and needed to be up at 6 a.m. to get to the Marine Recruit Depot. At 3 a.m. my husband went into the bathroom and a HUGE cockroach went running across the sink area as he turned on the light. We called the front desk and were moved to a room with 2 queen beds an no private patio! My husband is 6'5" and we also didn't both fit into the new beds. We needed sleep though so we tried to deal with it. The next morning I left a message for the manager. I rec'd a call that afternoon and was told they would move us back into the type of room we originally booked. They did comp the first night stay and the final room was very nice, but I honestly felt they could have done more with all the inconvenience and lack of sleep that was caused. We were in 3 rooms in less than 24 hours. Friday went well and the patio's are gorgeous and relaxing in the Grand Suites. Saturday morning, at 345am, we left for the airport. It took 10 minutes of standing alone in the lobby before "Frederick" came to help me. As we were leaving, I noticed that the hotel had charged me too much. We went back in and it took 20 minutes to correct the amounts. We left for the airport at 4:25 a.m. and almost missed our plane! I was disappointed at the way our stay turned our but the final room was gorgeous and we didn't see any more cockroaches. The staff was friendly and helpful. I WOULD recommend this hotel and plan to stay there again next time we are in San Diego. Keep all drains closed to prevent cockroaches (they said that's where it would have came from and called them sewer roaches).

    3
    « Attractive hotel and comfy bed, but noisy room »

    The hotel is in a lovely location between the Marina and the Bay with a walking path and park across the street. The exterior and lobby are attractive, and the staff is friendly and professional. We arrived 2 hours prior to check in time so the fact that we had to wait until after the official check in time was almost understanding. Our room was clean and comfortable but noisy. It was close to the stairway, elevator and exterior door so we heard guests walking up the steps and talking in the hallway. If we return to this hotel, I will request a room away from the stairs and entry door.

    5
    « Great Business Stay Hotel »

    Awesome location, amenities and drop dead view of San Diego!! This was my second stay and would come back for another when the opportunity presents itself for business or pleasure. The marina attached to the hotel is a bonus.

    5
    « Paradise in San Diego »

    A peaceful, quiet and beautiful park like setting right on San Diego Bay and just a short ride to the airport and cruise ships. We always look forward to staying at this hotel when we are in San Diego.. The staff and management are fantastic, the food in the restaurant is excellent and their "happy hour" snacks in the bar are really good..

  • 5
    « Great Vacation spot!!!!! »

    Could not have asked for a better hotel in the San Diego area. The staff at the hotel made our stay very feel welcoming. We had a lovely room and our family of five was very comfortable. Excellent stay. I would not hesitate to return.

    4
    « Anniversary Stay »

    We enjoyed our stay at this Hotel. We were on the Marina Side and although we bordered the stair case we seldom heard other guests. If you are on the Marina you get the sound of people, music etc. Just typical marina sounds, all is manageable. The pools were so filled with kids and families that we did not enter either. I loved the fact that I could walk out of ground level and hit a walking path, that took me around the end of Shelter Island. Glad we had a car as stores are a bit of a distance. The location of shelter island meant we had easy access to all the sites we wanted to see. We arrived at 3pm and had to wait for an hour for a room. We found our room clean and housekeeping did a great job. Called the desk only once for a liner to our ice bucket, after two calls I walked to the lobby to get one. We stayed for four nights and loved the ceiling fan and air conditioner. Grounds are well kept and chairs and table on lanai are great for sitting area. We will return

    3
    « San Diego in the Spring »

    Hotel is located on Shelter Island with views of the Marina and downtown. Hotel properties appear to have been built 30 to 40 years ago and showing their age. This property needs to be freshened both inside and out. Located near the airport and other places of interest such as the San Diego Zoo, SeaWorld, etc. Area features a lot of very good restaurants that are reasonably priced and within walking distance.

    5
    « Our favorite place in San Diego »

    We love staying on Shelter Island when we visit San Diego - the city views on one side and marina views on the other plus the park/walkways so you can stroll the island to nearby restaurants on the island and in Point Loma. We love the Polynesian style hotels in the area. This is a great hotel that is always clean with extra courteous staff! We "staycation" here from Orange County often. We have stayed at other pricier hotels nearby but they were not as friendly nor as clean! If you want an amazing quiet destination in the San Diego area, convenient to both downtown and SeaWorld this is it. Great pools and good breakfast and onsite restaurant. Great place for kids too.

    4
    « Nice area »

    This hotel has many positives and just a couple of things to be aware of. When we first arrived they put us into room 135, although it was small it was a nice room, however it faced the service entrance which was very unattractive and the noise from the generator and deliveries from 5.30 am was awful. I called the reception and was moved to a much quieter and larger room facing the beautiful mariner. After two nights there they gave us an upgrade to a suite with a kitchen, still facing the mariner, which was even more fantastic. The location is lovely but due to the local bus service, it made it more challenging to visit prime spots in and around San Diego. The nearest bus stop was a brisk 20 minute walk. You catch the 28 bus which takes you to the old town transportation centre you can catch many other buses, trams or the train to most places from there. Expect your trip to be around 60-90 minutes each way! We visited Seaworld, Coronado, Balboa Park and Fashion Valley. An all day pass is $7 but if you get a card from the trolley stop you can top it up for $5 a day. Taxi's are between $20-$30 each way. The hotel really needs a shuttle service or at the very least a shop. It's about 25-30 minutes walk to a small store or around 5 bus stops to Ralphs (supermarket). Your room has a fridge and microwave so if you were able to purchase milk, juice and other basic items within the hotel this would be an advantage. The pools are nice, not too busy and a reasonable temperature. We ate breakfast once which was good but we went for lunch one day and waited 20 minutes after being given a menu and in the end I had to get a waitress serving in a different area to take our order, by the time our food arrived we had been there for 45 minutes. There's nothing to do in the evening especially if you have a family it would be wonderful if they provided some evening entertainment. The staff are all lovely regardless of job role, they all say hello and if you ask for anything they do their best to help. The gardens are well kept and the whole hotel is well maintained. We really enjoyed our time here and would recommend it as a base to visit, it's a nice area. We visited Mission beach, an area I had considered staying at until a resident of San Diego said it was a bit rough, boy was I grateful she did. I didn't like it at all, compared to Shelter Island it's in a different league.

    5
    « A Wonderful Place To Stay »

    My husband and I were in San Diego in March 2016 and stayed here for several days. What a great place. When we drove in there were views of the bay. Our room was on the other side of the hotel with views of the harbour and all of the boats docked there. We were pleasantly surprised by the layout. There was a large sitting area, bedroom, and two bathrooms, which is always a bonus. We had a small balcony overlooking the harbour. There are two pools, one small, one larger, and a nice restaurant. Everyone here were extremely friendly and polite. It is central, so very easy to get anywhere you would like to go. Here is where you know people go above and beyond to take care of you. When we got home to Canada I realized I had left behind a large bag of laundry. I literally felt ill. Long story, but my husband called the hotel and was put in touch with the manager there. He explained what had happened. The gentleman said he would try to locate my clothes and get back to us. Well, he did, and very quickly. He was so helpful and gracious. He said he would be shipping them to us immediately. I received them and I can't tell you how grateful I was. Talk about service!! This hotel was lovely and comfortable, and convenient to everything. I must say the service throughout the hotel, the friendliness of the staff, and the way this gentleman went way above and beyond to help us, priceless. First class. Thank you.

    5
    « Day at the Bay »

    The front desk greeted us and was a very pleasant experience through check out! Our rooms were bright, clean and comfortable, bath and a half, both were spacious, king bed was very comfortable, kitchen had all we needed, The staff was friendly and chatted with us and offered tips on what to do and see. Loved the food at the Blue Wave.We e were pleased that we could use the walkways all around the shore. Beautiful views.

    5
    « Pleasantly surprised »

    I booked this hotel not really knowing what to expect but we were not disappointed. It is gorgeous - certainly more than I expected from a best western. The staff are lovely and extremely helpful and we even managed to upgrade one of our rooms at the same cost as our previously booked room. The rooms are large and spotless. Would recommend getting a deluxe room with water views. The view over the marina is breathtaking. Would definitely return!

    5
    « Excellent value and location »

    We needed a hotel room that would not break the budget while at the same time being in a great location relatively close to Mission Bay. The Best Western Plus exceeded our expectations as I think that both of us were expecting something more in line with the standard Best Western brand. The reception experience was quick and the attendees were extremely polite. We stayed in a bedroom with two queen beds. The room itself was a little tight on space, but from our perspective, you don't go to San Diego to stay in a hotel room. Our location in the hotel was only about a ten-step walk to the marina. The four of us slept very comfortably in the two queen-size beds. All in all, I'm not convinced you can beat the value in San Diego, which was extremely impacted the weekend we visited. Thanks to the Best Western Plus staff!

    5
    « This resort has one of the most beautiful locations in San Diego. »

    The staff can find so many kinds of room accommodations for the visitor. They are professional, friendly, and will go out of their way to satisfy the guest. Whether you enjoy a S D Bay view or the Shelter Island Yacht Harbor view, you will get your wish. When we return to our hometown, San Diego or are traveling the U S, we stay, Best Western

  • 5
    « Very comfortable »

    Customer service was outstanding. The rooms were very comfortable. We had a drink in the bar area, and it was very nice. There are several restaurants surrounding the hotel. We were with friends and sat in their patio area and socialized and enjoyed the incredible view of the harbor and ocean.

    4
    « Spring Break in SD »

    This is a hotel has a good location to everything north of downtown that wouldn't want to do. The airport is very close and its away from freeways. The only problem with it is the constant Navy air traffic (helicopters, fighter jets) directly across the bay. On the flip side, the kids love seeing those sorts of flying machines. The 2 pools are very popular. They were out of pool towels 4 out of 5 times we went to the pool but were restocked quickly when noted to staff.

    5
    « Beautiful hotel! »

    We have stayed here 3 times now and really recommend to others. Ask for room on the Marina side, so quiet and beautiful. Very comfortable and clean rooms. Close to many area attractions. Lobby staff not as friendly as they should be but other than that we love this place!

    5
    « Great stay, wonderful views! »

    Stayed for three nights, wonderful location, close (but not too close) to downtown and centrally located to the many attractions/beaches of San Diego. Had a marina view room, nice, clean, and quite. The landscaping is very tropical. Every evening we visited the bar in the lobby area, great staff and wonderful view of the marina (you can sit inside or outside). The breakfast is decently priced and delicious! Special mention to Robin, thank you for such great service and for being so very helpful by answering our questions of the area! Danny at the front desk was great also, very helpful and great customer service. As far as parking there is a $10 parking fee, however this is a much better fee than most hotels in the San Diego area charge so didn't mind paying it. If you are considering this hotel you should book, you won't be disappointed.

    4
    « Secret Hideaway »

    What a terrific little hideaway Point Loma is! Easy access to the city and better yet, La Jolla. Staff was exceptional adding a day to my stay, which included a Friday, yet charging the same rate as my weekdays. Beautiful location, will definitely be going back.

    4
    « Beautiful location »

    This is the second time we've stayed at this hotel. It's ob Shelter Island, which is a beautiful area! And, it's only 15 - 25 minutes from downtown San Diego, and surrounding attractions (Sea World, Balboa Park / San Diego Zoo, Harbor Island, Ocean Beach, etc). The rooms are nice/clean, staff is pleasant/accommodating, and the restaurant food is good. We'll be back.

    5
    « San Diego »

    Return guest to the Best Western on Shelter Island and its always a relaxing and best value. Austin on the front desk found a marina side room for me even though I checked in early in the morning. Rooms are spotless, excellent service, bar and restaurant had great happy hour and menu. Highly recommend this to others in San Diego on business or pleasure.

    4
    « Nice location, pretty view »

    The Island Palms is located on Shelter Island- the setting is beautiful with the marina outside your window/deck- Staff was wonderful and went out of their way to allow us to have an excellent stay. We will probably stay here as a family again. The have free bikes you can borrow to ride around the area.

    5
    « Loved it. »

    Stayed at this hotel for just one night but it was perfect. The pictures on the website do it justice. It felt almost like a tropical getaway. Beautiful water views from each side of the hotel. Comfortable bedding. Short drive downtown. Great price. I would definitely go back.

    5
    « Great location, excellent customer service »

    This is the 3rd or 4th time I've stayed at this hotel & I love it! The location is fantastic being surrounded by water, with the marina on one side & the harbor on the other side you're always looking at water. At night you can come out to the front of the hotel & have a fabulous view of the downtown city skyline. On top of the great location the customer service is top notch. Just as an example, we stayed this past weekend for Easter & our daughter's 2nd Bday. We hid her Easter eggs outside on the lawn & she loved hunting so much we put them out a second time. Unfortunately someone either took them or threw them out & when the staff heard what happened they brought a bag of candy filled plastic eggs to our room for her! Thank you Dave Caron & staff for making our stay so wonderful!!!

  • 4
    « Pleasant 3 night stay »

    We enjoyed this quieter area outside the city in a very comfortable marina facing room. The hotel has all the usual facilities but you have to pay extra for parking in the hotel car park! We ate at the hotel restaurant and also walked to others nearby.

    5
    « Great views, great location »

    We opted for a marina view room. I think the view on the other side of the hotel would have been just as enjoyable. The marina was essentially right outside our room, but the other side of the building offered views of the San Diego bay across the small parking lot and a park across the street. Parking is $10/night, but you can use the parking lot in the park across the street and pay nothing. Safe and well lit. Loved how it felt tucked away from the city. Very quiet and low traffic. We were minutes from the zoo, Midway and Old Town and many of the other tourist sites. Will definitely stay here next time.

    5
    « Great hotel with good price »

    I spent 3 nights in San Diego at Best Western I paid 480$ including parking. I would highly recommend staying at the Best Western. The hotel was close to all attractions (Seaworld, LaJolla, Zoo, Legoland, Safari, Coronado, Midway, Seaport Village, DT, Belmont, etc.)

    5
    « Love this place! »

    Our room was great. We really enjoyed watching ships sailing in the harbor from the balcony. We did eat one morning at the onsite restaurant, but $79 for 4 people was something we could only afford to do one time. Location was perfect. We only went as far south as Balboa Park and can recommend the location for easy access to PLNU and Liberty Station.

    4
    « Great service in a quaint hotel »

    Located outside of the city centre this hotel is a great find. You will have to drive, cycle (free rental) or get a bus (about $7 for a day pass) to the main action of San Diego but it is not too far. The rooms are basic and have everything that you will need. We were in an adjoining rooms which had small children the other side of the door. The noise travelled through the walls as they were quite thin and they kept us awake for one of the nights. We made a complaint to the reception who were very accommodating and went over and above to ensure that we were satisfied for the rest of our stay. I cannot compliment the staff highly enough for their service. The breakfast is reasonably priced and good quality. A very minor disappointment was the fact you have to pay $10 per day for parking. I understand that most places charge but considering the hotel is located out of the centre and driving is necessary I would expect the parking to be included in the cost of the room.

    5
    « Water, Water, Marinas, Yachts »

    Excellent location. Several restaurants within reasonable walking distance. This property is in the midst of a Yachting neighborhood. All the San Diego sights are nearby although you should have a car if staying here as the public transit service is not very convenient for this neighborhood.Our room had a nice patio with furniture overlooking the marina. Very nice, clean and comfortable property.

    5
    « Great vacation getaway hotel »

    Strongly recommend this hotel to anyone visiting San Diego. Shelter Island location is close to airport, quiet, and has either a great view of the bay or the adjacent marina. Staff is great at customer service. Great property for a very reasonable price.

    5
    « Best Kept Secret »

    This hotel in the best kept secret in San Diego! We stayed for 3 nights. Our room was on the marina side so was quite with a beautiful view. Both the front desk staff and room staff were very helpful and responsive to our needs. Our room was spotless and smelled fresh. The hotel has tennis rackets and bikes to loan. Tennis courts were excellent (rackets could use regripping but are obviously well used) and in great condition. Best part was that it was not located in a crazy congested part of town...just low key, relaxation. Hotel towels were provided at the pools! Overall, the property is beautifully landscaped and well maintained. Happy hour beer and food was delicious and reasonable. Don't let the musty smell of the lobby detour you. We will be back!

    5
    « Wedding »

    We held my daughter's wedding at the Island Palms on March 12, and my wife and I stayed for the weekend there along with many of our relatives and friends. Although the rooms we had were located throughout the resort, and varied greatly in age, size, and views, we heard no complaints from anyone. Everyone at the resort was extremely accommodating, from the front desk employees to the restaurant and bar personnel. Even the security employee was understanding, and dealt tactfully with our late night craziness. The food served at the reception, as well as the meals we had at the restaurant were very good, and reasonably priced. All in all, we were extremely pleased with everything we encountered at the resort, and would recommend the venue for weddings, as well as the hotel, restaurant and bar.

    5
    « Terrific Location for the whole Family »

    I would highly recommend staying at the Best Western. The hotel was close to all attractions (Seaworld, LaJolla, Zoo, Legoland, Safari, Coronado, Midway, Seaport Village, DT, Belmont, etc.), but also just far enough away to not be "stuck in the action." Could have a day of fun off site, but always a quiet, friendly "home" to come back to. Room was clean, staff was all very friendly and accommodating, pools were warm and clean, parking was easy! Thanks for the great stay! We will be back!!!

  • 5
    « Most relaxing »

    I found this hotel to be very accommodating. John at the front desk was very helpful in getting us settled in. The rooms are light and airy and very clean. The food at the restaurant was excellent. I would stay there again anytime.

    5
    « OUR SECOND HOME »

    Three years in a row we have stayed here and we are more in love with this BW than ever before. The island is so quiet it feels like one is in the country, but in the city which one sees across the bay. The best BW in SAN DIEGO. The staff is wonderful and took care of us all 12 nights. The one small problem we had was lack of Communication. The main pool had renovations going on, which was fine, but we did not know ahead of time. So we still had another pool but then one night they closed that one to people too. That was not cool. We just got back from a day of sightseeing and wanted to use the hot tub and where not told ahead of time that the pool area was going to be rented out. Just let people know ahead of time. The room was great. The view is even better. Great chance we will be back next winter to enjoy the island.

    5
    « Location, location, location »

    Stayed here for a spontaneous Spring Break get away. Loved waking up to the Marina and the location was convenient to many San Diego must sees. Staff is friendly and helpful. We had a great little get away at the Island Palms.

    5
    « Lovely stay »

    I would really recommend this hotel - despite a rocky start to my stay. After initially being put in the wrong room and then being disappointed that here was a lot of building work going on - I grew to love this hotel .The staff quickly and without fuss moved all my luggage to the correct and much nicer room overlooking the marina the next day. The reception bar and restaurant staff were so so friendly.The bar had a great buzz and the food was excellent and really good value .The location is excellent. If you don't have a car taxis to the centre will cost a bit but the location far outweighed that cost . I would definitely go to this hotel again again

    4
    « Convenient location »

    This hotel location is an easy drive whether coming to and from airport or site seeing in the San Diego area. We enjoy the marina and watching the ships and boats coming into and departing the harbor. We have stayed at this location for the past seven years and love it.

    5
    « Place to relax and unwind »

    The hotel and staff were awesome....it was like staying at a 5 star resort....beautiful setting water on both sides of the property....great for walking ,biking, running. Beautiful grounds and pools to relax by. Restaurant was top notch service and the food was simply amazing while not being priced out of reach. The filet mignon was excellent and rivals any high end steak restaurant. Can't way tot go back here...it's our new weekend escape!!!!! You will not be disappointed !!!!!

    4
    « Anniversary Adventure »

    We love the Island Palms location and overall comfort. We loved walking the park and around the Marinas each evening and the proximity to everything in San Diego was perfect. Our room was very comfortable. We suggest getting a room on the garden side... the parking lot side can be noisy!

    5
    « Excellent Hotel »

    We stayed in April 2014. Gorgeous place, clean and beautiful views. Would absolutely return. There are 2 pools, one has an outdoor fireplace. Easy access in the Marina area. If there had to be a downside it would be the noise from the base. Planes etc. but for us that was a non issue - fantastic to see the fly overs!

    5
    « Very nice location »

    We arrived about an hour before check-in time but were able to get in. The room they had reserved for us had a limited view of the bay but they moved us to a room with a full view. The room was very clean and comfortable. We ate at the Blue Wave Bar and Grill for breakfast one morning and thoroughly enjoyed the view of the marina. We did not pay the parking premium as there was ample room to park on the street and across the street. We will absolutely stay here again the next time we travel to San Diego.

    4
    « Not a bad place to stay »

    The ocean view balcony room was a nice way to wake up in the morning. The blinds did a good job of blocking the sunlight in case you wanted to catch a little more sleep since the sun rises run into your window. The hotel is in a nice location like the rest on shelter island to enjoy a walk in the morning or evening. There are some nice seafood restaurants close by like fiddlers green which has an excellent menu. The area wasn't super lively since you are a bit of the way down the island and a car is pretty much required if you choose to stay here. The room itself wasn't bad. The fixtures need some tlc and the bed was pretty comfy. There was no issues with noise from other rooms so it made for a restful stay. I would stay again if I was looking for a place a little out of the way.

  • 5
    « No Other Place To Stay In San Diego!! »

    I've stayed at countless hotels in San Diego over many years. When I discovered the Island Palms 14 years ago, that ended! Here's why: BEAUTIFUL, tranquil resort-like rooms that are modern, spacious & very comfortable. The Polynesian-themed property makes it that much better. The AMAZING view from either the Bay or Marina is spectacular. There's so much to do in SD but sometimes you'd rather just hang-out in your room or balcony, relax & take it all in! Very well-kept grounds, nice restaurant (and great Happy Hour spot!), The Blue Wave. Very short walk to other great restaurants (Miguel's has incredible Mexican food with cool ambiance). I've never had a less-than-great experience with any of the staff. Kyle is exceptional. Always looking forward to my next stay at the Best Western Island Palms!

    5
    « Anniversary Trip »

    We took this trip for our anniversary. We chose the Best Western Plus Island Palms Hotel & Marina based on a co-worker's experience there. It was the perfect location. The view was wonderful. I definitely would stay here again if I return to San Diego.

    5
    « Wonderful Location »

    This hotel has all the amenities, and it is beautifully located between San Diego Bay and marinas with lovely walking paths. We stay there to take care of our grandson, who just turned 2. The service is excellent, and we had a full kitchen to be able to make his meals, use the high chair, and keep him entertained in a safe and pleasant hotel.

    5
    « Our Favorite Getaway Place »

    We would not stay anywhere else when we come to San Diego. Peaceful, beautiful view, helpful and friendly staff. It is central to every activity you would want to do, but feels secluded. LOVE IT! Great for families, beautiful pool, wonderful view of the harbor.

    3
    « Good choice »

    So we stayed at Island Palms for 4 nights last week. The hotel is in a great position, although a car is a big advantage as otherwise you would need a taxi to go anywhere. We chose a deluxe room with a balcony and sea view which was nice. The hotel is in a great location, Shelter Island is nice and close to everything. Staff were nice, restaurant is OK although a bit limited. However there is a lot of choice around on the Island . Within 29 mins walk there are at least 6 other restaurants to cover all tastes and prices. There are two nice pools. The only real complaint is the USD 10 per night parking charge. Too late but I now realise people park over the road in the parking lot for nothing, you are not supposed to park overnight but it does not appear to be too closely watched. Also no free breakfast which you normally get at BW. All in all a pretty good choice. Hope it helps.

    4
    « Nice Quiet Relaxing Hotel »

    My husband and I stayed here for 3 nights and were pleased with how clean the room was. Keep in mind this is an older property but you do get to view the marina or bay. Maid service was great and we had one minor plumbing problem that was dealt with quickly. Room was large enough with all rooms having a patio or balcony. If you want coffee and don't want to use the coffee pot in the room, you can walk down to the restaurant and get coffee to go. The only issues we had, is the parking outside the rooms is really tight. If you come back late, meaning after 8 PM, you can't park by your room. Also, I didn't like the shared patio outside our room. Other than that, we love staying on Shelter Island and we're pleased with the hotel.

    5
    « GREAT LOCATION,GREAT HOTEL, GREAT STAFF »

    This property is centrally located to EVERYTHING you want to do in San Diego. Airport , 4 miles, San Diego Piers, restaurants, bay front attractions, 4 miles, sea world and other attractions 4-6 miles.... YET staying here was like being on a secluded, quite, Polynesian get get away. Being located on Shelter Island is a HUGE plus for this property. The views of the City and Bay, and marinas are just OUTRAGEOUS in a fantastic way. Being located at the entrance to San Diego Bay from the Pacific is an added plus. The public park and pier across the street is a wonderful place to take a stroll, see the sights and HUGE ships make their way in and out of the Harbor. Though not on a beach, the Beaches are within a 10 minute drive to Ocean or Mission. Our room, (522) was large and facing the marina. It had a covered balcony with chairs, The onsite restaurant and bar offer a great breakfast deal from $8.99 to $13.99 all inclusive. The views of the marina form the bar and res-truant are spectacular of you like sail boats. I have only been home for a day and I miss it already. Great Property. They know how to treat a customer. We arrived at 10:00 Am in the morning. Check in was 4 PM. TO our surprise, our room was ready. Took a great nap!

    4
    « Good place to start our vacation. »

    This hotel was the first place we stayed in San Diego and we were very satisfied overall. It was a good place to start our vacation and we would stay here again. We have no complaints. The staff were professional and courteous.

    4
    « sunny & relaxing!! »

    This is a nice hotel located on one of the larger marina's... my room had a wonderful panoramic view from a small balcony. The room was very spacious and quite clean. A lot of exterior remodeling in the process, but not bothersome at all. The newly finished pool area was nice and relaxing with a nice view of the marina. The front desk and lounge service was all very prompt and professional. Teresa (one of the bartenders) was very kind and went out of her way to send me a free ride and app. for Lyft. She is also very professional with the martini shaker!! Keep in mind that the nearest coffee shop in the morning is a mile or so walk of the island... but a very enjoyable walk along the waterfront and many marina's.

    5
    « great stay »

    . Dan at the front desk made sure we got the room location we requested with water view near parking garage. Laura at check in time did a great job of recovering an early checkin confirmation, maintenance request and follow up. It is people like Dan and Laura who make travel a true pleasure. Being a No pets no smoking facility make Island Palms a no barking and no smoke stink pleasant place to stay. with an Excellent location on Shelter Island

  • 5
    « Excellent stay »

    Come to San Diego on Business and this hotel makes it feel like a vacation! As always, it's the excellent staff that make or break the experience and these folks get an A+. Hotel is conveniently located and right on the bay. Quiet with beautiful location.

    5
    « Teresa!!! »

    We've only just begun our trip to San Diego and arrived earlier than our check in time so visited the beautiful grounds and stopped into the bar for a drink. Met the most amazing bartender ever. Teresa! We are only here for 2 days and she helped us map out a fabulous plan for fun and was incredibly gracious and went above and beyond! Best Western is lucky to have her and I felt like if I lived her she'd be a bestie. 5??'s without a doubt ! Thank You!!!

    3
    « Good location in San Diego if you have a car »

    We stayed at this best western for several nights, the room wasn't the biggest but everything was there and clean. The complex has several buildings and our room was a small trek from reception. Parking was limited on the grounds but we managed a spot in the garage at the end whilst we where staying.

    4
    « Palms and Pool »

    Location on Shelter Island is sequestered away from the rest of San Diego and truly feels like a resort especially when soaking in the hot tub under the palms after long days at a conference. Love the romantic outdoor lighting and the walk along the waterfront on both sides of the hotel--marina on one side and the bay on the other. Watch watercraft from both sides. Avoid room 135 as it faces the side of the lobby and a compressor. Only drawback is that you are dependent on a cab to get you from the airport as they have no shuttle.

    4
    « Great Stay »

    We checked in on a Saturday afternoon and our room was ready, only problem was I believe we booked a suite with a separate sleeping area, not a problem. Torrey and her staff at the front desk took control and got us moved the next day to a King Suite. We have to thank them for moving us, we left to go about our day and when we came back all of our things had been moved to the new room, thank you Luiz for the excellent job. It was in a different building that had not been updated in awhile, however, it fit our needs for the week, beware however, that if your room faces the Harbor the noise from the helicopters at the Base across the Harbor can be overwhelming at times. The two pool areas are both great, the one off the main lobby seems to be busier than the one further down the walkway, but never so busy you couldn't get a seat. The pools are "heated" which is a relative term based on how heated you like them, they were a little cold for our taste, the spa tub's were awesome. As other have said the location is perfect, you can walk the harbor trail, ride bikes and if you are taking in the sites this Hotel is close to almost everything, we do suggest renting a car for easier travel. We only had one meal at the restaurant, breakfast, it was OK, nice convenience when in a hurry, happy hour in the afternoon was nice, a chance to relax after a day of taking in the sites. Again, thank you to Torrey at the front desk, not only did she get our room situated, she was very helpful when we needed suggestions on sites to see, restaurants etc. We will be back, already talking about next year.

    5
    « Great Location - Nice rooms »

    Great convenient location for visiting San Diego - rooms are very nice - the view of the Harbor or the view of the marina are wonderful to wake up to and the surrounding area offer a great place to walk around the peninsula

    5
    « Top location in San Diego »

    This is TRULLY a top location to stay in San Diego.You can walk along the marina (both side), you can step to fancy restaurant (can you imaging NOT drivng a car to get a bite in the States?! ;-) ) A few blocks away from"Old Town" (by car this time), spacious rooms, friendly staff (we received an upgrade! ;-) ) TOPTOP TOP

    3
    « A Little Long in the tooth... »

    Island Palms is in a beautiful location, across the road from the beach and attached to a gigantic marina, it's perfectly situated to explore San Diego with a car. We were upgraded to a one bedroom suite with a view of the marina a small patio, kitchenette and huge bathroom (mostly empty space with two sink vanity and a corner shower). It's a pleasant design with with comfortable accommodations, relatively recent fittings and seems outwardly well put together. Everything was clean and at first glance, in good order. The fridge was the tip-off. The kitchenette was designed with a small apartment size fridge in mind, but management decided to replace whatever was originally intended with a full size top freezer model that didn't fit under the cabinets in the space provided. So it was pushed aside to the empty space adjacent to the designed location leaving an ugly fridge size hole in the kitchen with an exposed cord and plug. The next indicator was the bathroom light/extractor fitting which was hanging down from the ceiling probably a half inch all around. Then we tried the ceiling fan in the bedroom which torqued its motor around probably 45 degrees on start-up and wobbled horribly on it's shaft from the ceiling. The next problem was finding a plug for my anti-sleep apnea machine. The only outlets nearby the bedside table (between to queen beds) were taken by the clock radio and the bedside light. No problem, I unplugged the clock radio and plugged in the CPAP machine, went to bed and realised after a few minutes that there was no pressure and the machine was off. Checking the outlet revealed that the machine's plug had literally fallen out of the outlet. The outlet was so worn out that there is no tension in the outlet contacts any more. I noted that the blades on the clock plug had been spread apart to create tension, so did the same with my nearly new machine and voila, it worked. Imagine the surprise the next day when trying to plug invarious electronics for charging and most of the plugs in the suite were in similar condition and couldn't hold a small charger in place. Insufficient contact between a plug and outlet can cause overheating and damage to equipment if not a fire, so this is a serious issue. The hotel has been facelifted some time ago, but clearly the building infrastructure had not been touched and is worn out. This was clearly evidenced on our last of four mornings in the hotel when we were not able to draw hot water - The hot water tank in our building had failed and was being replaced when we checked out at about 10:30AM. So these were the major things, then the small things like the WIFI instruction card was not correct and the motion sensor wall switches didn't seem to work, only functioning like a wall switch with a push button. To be fair, the hotel is undergoing some envelope work a couple of roofs were being replaced while we were there, so clearly there is an effort to attack some of the issues here. But more likely the problems are likely caused by thinking that led to the plumbing under the bathroom sinks which is in plain sight. The drain pipes from the two sinks fall about a foot to U-traps under each sink. From there they lead to tee fitting to a single drain. The pipes to the drain from the utraps run slightly up-hill! There hasn't been a lot of thought put into the system it's amateur in design and assembly. It would be better to minimize the amount of pipe used and visible, slope it in the right direction and make the shelf under the plumbing more useable. Management was good about the negative experiences and comped our last night. We had a couple of breakfasts and a dinner at the restaurant and otherwise had no complaints. Things do happen, it's just this hotel has let things slide a bit too far in some respects. They do need to do an electrical upgrade and make sure all the fittings are properly installed and in good working order.

    5
    « PLNU weekend »

    This was a great hotel. Check-in was fast and efficient. We were there to visit PLNU, so we received a lot of coupons to use at the restaurant, free wifi, and parking. A great deal. The room was large and clean. We had a great view of the marina and a rather large balcony. The bed was comfortable and noise was kept to a minimum. Great stay.

    4
    « Rooms with views, and a couple helicopters... »

    If I could give this 4.5 stars I would, but I have to pick a direction to round it, so... We stayed here as a family with two kids, looking for options that would give us a kitchen, room to hang out, and a convenient base camp. The hotel delivered on all counts; our room (213) faced the harbor, had a small porch with seating area, 2 queen beds and a sofa bed, a small kitchenette slightly larger than some friends' NYC apartment kitchens, free wifi, and a much larger than expected bathroom. The staff was always helpful and friendly, especially housekeeping who would always be sure to ask us how we were, if everything was okay and if anything else was needed anytime they saw us in the morning. The restaurant was, well, a restaurant. Service was good and there was a reasonable selection of options. I was a bit disappointed that the breakfast menu mainly consisted of "Pick one of these selections, they're all the same price" choices, which seemed to be more of an ease of pricing thing than reflecting the actual cost/value of the dish. Most days we ended up going to a Denny's (easy one-turn, 5 minute drive) or even Humphrey's down the street. The pool was also a bit of a disappointment, in that it was cold. I know it says "Heated Pool", but when I say it's cold let me frame that by we're New Englanders. We were in shorts and t-shirts on days when San Diegoans (Diego-ites? Diegos?) were in jackets. We went in the ocean in Coronado, La Jolla and Huntington Beach while we were there. Bo knows cold. Since there was work being done round the pool area I'll assume it was just a fluke, but be warned before you go cannonballing in. The Hot Tub was quite nice though, though not a Time Machine (no idea where my youngest saw ads for that movie, but he keeps hoping) Two nights of the week we were there there was a LOT of airplane and helicopter noise. Not shocking, since you can see the Naval base from our room's window. But it was significantly more than other nights, and even with the windows closed it was droning on. So we cranked up the AC units on fan only to provide a different white noise. Overall I would definitely stay here again. We liked the location, parking was easy (though an additional fee), staff was great, and it was very convenient to get anywhere by rental car. If you're travelling by public transit I believe you'd have more issues, but for us it was a short hop to everything.

  • 5
    « Tropical Paradise »

    Convenient to down town SD but removed enough to feel like you are in your own little paradise, Shelter Island and Point Loma are great locations the property is well kept, clean and the views are amazing, great location!!!!

    4
    « The bad and the very goog! »

    My wife, two children (6 and 8) and me spent 12 nights at BWSI. Is was a long stay! We checked in Friday (feb 5th) at 18:00 and got a room where barely could fit the 2 queen beds. The air conditioner was old and noisy and the Windows faces the Sunrise (nice if the windows blinds were able to block the sun light). The space from the bed to the wardrobe was as small as 10 inches. At night I woke up with a loud noise I thought it was an airplane or a navy helicopter - it was the air cond!!!. At that time I was thinking why this Hotel was so well rated at Tripadvisor!!!??? So in the morning I ask the Front desk to move to a room facing the harbor, so at least in the mornig we could sleep well. Daniel, the front desk clerk, was very kind and promptly move us to a new room. The new room was REALLY A ROOM! Spacious, facing the wonderful harbor, nice dinning room and a full kitchen! And there was a terrace where we can sit and relax viewing the boats. There was a heated pool and also a jacuzzi to relax even more. We definitely understand the good reviews of BWSI at tripadvisor.

    4
    « BEST place to stay in SD!!! »

    My family loves it at the BW Island Palms!! Right within a short distance to Ocean Beach (which I LOVE!), Seaport Village (the kids love) and Gaslamp District (hubby loves!). 10 minutes to Sea World etc. The rooms are a tad tight on the Casa Marina side but has more of a "beachy" feel than the Casa Del Mar side which is newer and more "modern" and the rooms are much bigger but more expensive. The beds are TO DIE FOR!! I wanted to strap it to the roof of my mini van when I left..no lie! The staff are amazing and go out of their way to make you feel welcome and comfortable. The rooms are clean. The Marina view rooms are a MUST because the sound of the seagulls and the boats shifting in the water is true therapy. Even the guest are relaxed when you stay because that's the environment the staff creates and the surroundings provide. Stay here! I promise you will not be disappointed. OH (I have a ton to say..) The Navy ships passing through the harbor is a sight to see. My little one gets a kick out of it all the time.

    4
    « Four day trip with friends »

    Hotel was recommended to us by our daughter , and it was a good tip . Situated overlooking the yacht marina , and at the end of Shelter Island which meant that traffic noise was non existent . Front desk staff were great , making recommendations for local eating places , rooms were spacious and clean . Hot tub and pool were great - overlooking the boats and water, although the whole area was closed on our last evening due to a private cocktail party . Only slight downside was the breakfast service where staff initially seemed more keen to avoid customers with other tasks ( setting dinner tables etc) rather than sorting out hot drinks etc . Bikes were available to borrow , but beware of the reverse pedalling brakes - very sharp . Overall a good experience.

    4
    « Very Nice Hotel »

    We have been traveling around California for the past month and decided to spoil ourselves on the last couple of days and choose the island palms to do this. We were not disappointed it was fab. The service was brill the room was great so we extended our stay. San Diego is a great city we were so impressed we tried to make a reservation for next year but the reservation manager did not try to do a deal for us.But hey the hotel and staff are the best.

    5
    « Repeat visitor »

    I've stayed in numerous San Diego area hotels and resorts. I like this one the best. The Best Western staff are all smiley and courteous. The hotel is centrally located. Shelter Island is close to the downtown area, Coronado, and the beaches. It is patrolled heavily by the police and is safe. The boardwalk across the street offers a children's park and a half-mile walk with views of all the ships traveling in the harbor, North Island Naval Air Station, Point Loma and the downtown area.

    3
    « Good customer service »

    We stayed for a week and had some party animals next to our room. When I complained to management, they were very apologetic and changed me to a nicer, quieter location and gave me a voucher for a free breakfast and the staff moved all of our belongings. All staff at all times were very helpful and pleasant. They even held on to some perishables for me to come get later after my checkout since we had an evening flight out. Rooms are a little dated but clean and comfortable. Laundry facilities are limited and in the smoking area.

    5
    « Great location, many amenities »

    We loved staying at Shelter Island for our visit to San Diego. It's close to the airport and very easy drives to the beaches, Balboa Park, Old Town and the bay. It has two pools, both with hot tubs, a nice walkway along the marina and a paved bay-front walkway across from the hotel. We had breakfast here most days - nice selection and pretty sitting outside by the pool. The rooms come with refrigerators and microwaves as well as patios. Comfy beds and good service. We'd stay here again.

    4
    « very nice hotel by the water »

    This is a very nice hotel. we stayed in the Casa Del Rio building and had a balcony that over looked the marina. very peaceful and relaxing hotel. They also have a great restaurant and bar where they have a lot of great food and drink options and reasonable prices (especially compared to other places near by). would definitely recommend this hotel if you are looking for a quite place to relax for the weekend!

    5
    « A Great place to stay in San Diego »

    We stayed for 5 nights in 2 rooms on the 1st floor,one overlooked the marina the other the bay both with beautiful views from the balconies.It is a great location for getting around San Diego with ease. We took full advantage of the on site bar and restaurant most days. We really enjoyed an early morning swim and spa then breakfast on the terrace, lovely. The food served in the restaurant and bar in the evening was good and value for money served by Jeff,Roberta and Robin. A great place to stay and we hope to return one day soon. The naval base opposite can be a little noisy but we got used to it and enjoyed watching the aircraft and boats coming and going. Parking is $10 a night but you can park for free on the car park opposite.

  • 4
    « Bay View »

    Enjoyed the view from our balcony. The room was great. We did have a broken shower knob that we reported and was fixed, but we felt the knob could break again or is not a good choice for hotel guest to use. Took 2 hands to work it. One of the vanity lights was burned out and we reported it, did not get fixed. I would stay here again. We ate in the hotel restaurant for one dinner and one breakfast. The food was very good. Very quiet and peaceful place to stay.

    5
    « Lovely place »

    Very lovely place to stay. I made a last minute decision to find a hotel on the last day of my trip before heading home. While driving here, it was so nice-my firsts thoughts were that I had made mistake in my driving directions. No mistake and it was totally the place I booked. So nice! Fredrick at the front desk was polite, kind, and accommodating. The room was excellent. The location is ideal. And staff was friendly. I will be staying here again in the future.

    5
    « Great Hotel for Vacation and or Buissnes »

    My view was great , location of hotel is awesome if your visiting. I really wanted to extend but I can understand why they were sold out. I did not want to leave. The restaurant had great meal choices. I will look forward to my next stay here!

    5
    « Relax »

    Very nice hotel , great location and very friendly staff . We enjoy nice weather and , we did long walks on the beach , you can go any were from here because of the location . We are ready to go back again .

    5
    « Absolutely Awesome, Amazing, Enjoyable Stay!!! »

    Loved, loved, loved our stay here. We were in SD for a conference the 3rd week of January 2016. This hotel is over 5 miles from convention center, but is totally worth the drive down. This location is very quiet, safe, serene, relaxing. We took advantage of the walking trails, morning and night. Our room was spacious, clean, very accommodating. Bed was very comfortable!!! Truly have NO complaints. Oh!...And breakfast is very, very good! Robin the waitress was more than wonderful!!! And Danny at front desk was so very helpful. I want to go back!! You won't regret your stay here.

    5
    « Nice place to stay »

    We love the one bedroom suite, it is clean and room is spacious. The view is good too. My family loves this hotel and will definately stay at this hotel again. and I really hate to type the minimum 200 characters for this review. this drive me crazy.

    5
    « Wonderful location »

    We stayed a week at this hotel and loved it. We had a marina view room and couldn't believe we got to look at that peaceful view every day. Cons: The windows definitely need a scrub. We were on the 2nd floor, so I realize they are hard to get to, but still. The room had an old, stale smell to it when we first arrived. Management sent up someone to spray it with an odor neutralizer, which helped some. Finally, we figured out the heating/cooling vent was where it was coming from. This property has some age on it and the ventilation system needs a good cleaning. We shut that off, opened up the windows and things improved greatly. Pros: Great staff from the front desk to housekeeping to maintenance. Everyone says hello and was very willing to help us in any way. Although some buildings of this hotel have some age on them, management is continually improving things. Our room was in an older part of the hotel, but it has all been updated very nicely. They were re-roofing the front entry while we were there. Gardeners were planting new things and keeping the landscaping top notch. The location just can't be beat. We loved Shelter Island and walking around the island on the walking path, which goes right behind the hotel. We loved it at Island Palms and hope to return someday soon.

    5
    « A MUST TRY »

    Great hotel, great location, easy parking, great restaurant and amenities, beautiful clean spacious rooms, wonderful staff. Would definitely come here again. The area is excellent, great views, fishing pier across the street. Lots of fun things to do.

    4
    « Decent But Not Over The Top »

    My wife and I recently spent 3 nights here earlier in the month. Based on prior reviews I was expecting a but more than we got. The hotel in being refurbished so there are construction folks cluttering up the driveways. I showed up 15 minutes before "official" check in time and was told my room was not ready. Others were getting rooms, but I guess our building was still being readied. I was told to come back in 15. I did and still no available room. Had to wait another 20 before we were given keys. The property is really spread out, so it can be a long walk from the office to your building. Our room was quite nice and had a great view of the marina. Parking can be an issue and it costs $10 per night and you might not find a spot near your building. The area is very nice and there are plenty of eating places nearby. The main pool area was closed due to previously mentioned construction. We used a smaller pool area that was closed one evening due to a private function. Our stay was okay and this place is well worth considering.

    4
    « Great place for a quick stay »

    Stayed here for 2 nights while the family did San Diego area attractions. Rooms were clean, service was good and most importantly it was quiet at night. No reason I wouldn't stay here again. I would skip breakfast at the Blue Wave and order room service or head to another local spot, same for dinner. Checkout process in and out was simple with no hassle.

  • 5
    « Excellent hotel/excellent location »

    We love staying at the Island Palms on Shelter Island in San Diego. The location is convenient to everything. Either bay view or marina view is great. Great walking area. Hotel staff was very courteous and pleasant and the bartender poured delicious drinks.

    5
    « beautiful stay in San Diego »

    I love this hotel. it's the third time I've stayed there when I go to visit my son. The location is great, the staff is excellent, the condition of the rooms is excellent. The only negative is an extremely inadequate fitness center. But there's a nice promenade to walk or run outside.

    3
    « Good and bad »

    Great location, great master bed, unsleepable pull-out sofa bed, no "balcony" contrary to advertising. Bathroom is terrific. Kitchen good though not a single cutting knife. Price seems high. We NEEDED two beds, and had only one usable one. We WANTED a balcony, and a cordoned-off part of stairwell landing facing the same on room opposite is NOT a balcony. No one used them. Also note a lot of partying at this motel, and odd policy of charging for parking in standard motel lot.

    5
    « Staycation »

    This Best Western is in a prime spot with a lot to do close by and for couples or families. I just wish it was dog friendly that's the only thing wrong with it! We stay at a lot of Best Western's and they are usually dog friendly. The restaurant is good and it's nice to just park your car and not have to really go any where if you just want to relax!

    5
    « Outstanding service ! »

    We were greeted with such warm welcome at the onset by Danny (front desk manager). He was very accommodating and tried meet all our needs with personal service. He inspected the bikes we were going to ride on to make sure it met our satisfaction and safety needs. The service, friendliness, rooms, and food were simply the best. That's why we chose this "Best Western- Island Palms" time in again over any 5 star hotel. It's a gem of a place. Great job, Danny and John! Jim and Edna??

    5
    « Best Western Island Palms - good choice »

    We have stayed at this hotel 3 times. Very friendly helpful staff, good food in the restaurant. Beautiful views over the marina, especially if you have a marina facing room. Clean, good sized and comfortable rooms. Would recommend this hotel.

    5
    « Excellent service »

    Thank you to Teresa in the bar for excellent service and your Mia Tia's are the best Will definitely return. This was a great stay you made it extra special so thank you , you are a credit to the best western team

    5
    « Beautiful views and excellent service »

    Stayed here for a week with our two preschool aged sons. The hotel was clean and the staff was very friendly. Having a kitchen was great. The hotel is undergoing some construction but during our stay it did not impact us at all. We parked across the street as they do charge $10 a night for parking but there is ample free parking right across the street. Our room overlooked the bay. We will stay here again if we find ourselves back in San Diego again.

    5
    « Fabulous Stay »

    Our only issue was that we didn't plan to stay long enough. Location, facilities, and staff were everything we expected and more. Great weather made our stay even better. We had a suite with a view of the marina, a patio and a well supplied kitchenette; enjoyed dining on our patio as well as local restaurants. Can't wait to go back.

    4
    « Beautiful location and great service! »

    From the moment we checked in we were greeted with big smiles and made to feel welcome. Tasha helped us at first and then I asked if we could have a room with a view. We booked in advance and got a special rate so I wasn't sure we could.Then Austin came to our rescue! He had a difficult time because we were staying for 4 nights but he did it! We stayed in a huge room that overlooked the bay and we could watch the sail boats every morning and see the lights of the city at night. We did have to move rooms on our fourth night and they said they would take care of moving our bags...which they did. We got a nice note from Louis T. our bellman He did a great job They were doing a new roof at the time of our stay but it wasn't a problem. .

  • 4
    « Construction going on but worth it. »

    When we first arrived I saw all this construction and got nervous that this stay would be noisy. But thankfully I was wrong. It appeared they are just updating the main lobby building. Our room was in the Casa Del Mar facing the Marina. I highly recommend that building. The staff was super helpful and friendly, great location on shelter island, and the restaurant they have there has a decent happy hour there starting at 4pm. PS--and UBER didn't cost much at all to take us to the Gaslamp District for Mardi Gras.

    4
    « Nice location; good value »

    My husband and I booked this the morning of our stay. We had a suite that faced the street-- it was a little noisy with the balcony door open (the helicopters were flying in and out of the naval base a lot which added to the noise factor) but once we closed it, it became very quiet. It smelled a little musty but the room was very clean. Nice huge bathroom counter. The main building was under construction so parts of the entrance was blocked off. We had breakfast on the outdoor deck of the restaurant overlooking the marina- service was friendly and the food was good. Location was great-- less than 15 minutes from the airport. We only stayed one night but I would certainly book it again on our next trip to San Diego.

    4
    « Nice hotel in a relaxing setting »

    We really enjoyed our stay on Shelter Island! We were delighted to be upgraded to a suite and had lovely views over the city. The room was spacious and the bed was really comfortable. The pool area is nice and we had a few drinks in the bar. There was building work going on which we we weren't aware of although it didn't impact on our stay. We were aware that Shelter Island is out of the city however we had a car and it was a good base for visiting downtown, the beaches etc. We used Uber at night to get around!

    5
    « "A Slice of Heaven" »

    As we walked to the on-site restaurant for breakfast, my wife turned to me and said, "I can't imagine anything nicer than this. It is truly a slice of heaven." She did not exaggerate. We were fortunate to have a suite on the marina side of the hotel. Our view was spectacular. As was our room. The bed is extremely comfortable. The room itself is well appointed, clean and comfortable. The grounds of this place are also very nice. The pool is inviting. The restaurant has a patio overlooking the marina which makes for a very special ambiance. Every staff person we encountered was polite, friendly, welcoming. That goes especially for Danny who was at the reception desk when we checked in. He made us feel like VIPs! This Best Western is at the top of the list for accommodations in San Diego.

    5
    « Great Value and Wonderful View »

    Stayed here for my Honeymoon and was delighted by the quality and luxurious feel of this hotel. The water view is both in front and behind the hotel, so great views no matter where your room is. The restaurant overlooks the marina. It's one of the best Best Western's we've stayed in. Highly recommended.

    5
    « Great Getaway »

    Everything about this hotel was just great...even though they were in the midst of major reproofing and remodeling. I almost hate to share this so we could keep the secret to ourselves. The restaurant is also great and was as good as any place we could have gone.

    4
    « Nice Surprise! »

    One night getaway that was comfortable and in a great location. Kyle at the front desk helped us set up our accommodations and was very friendly and personable- we appreciated his help a lot! Tasha checked us in and was also very friendly and helpful. Stayed in a Jr Suite which was beautiful, even though we got a little lost trying to find our room. Guest rooms were clean and comfortable. Only negative was the air conditioner in the room was VERY loud. We had to turn it off in the middle of the night because we could not sleep with it on. Overall enjoyable stay, walked around the beautiful p