My reservation and my points
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A Memorable Hotel Experience
A Memorable Hotel Experience
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This place was nice but a few to many bad sides to this place. The light was flickering in and out. There were weird chips in the blinds and the microwave was broken the whole time. We also had room service come only 1 time during our 4 night stay. Other than that the place was very nice. Just as a tip they charge 25 $ a night to park on property so if you are staying multiple nights or if yiu just want to save 25 $ over 1 night park across the street and the beach free parking. I did that for my 4 night stay and they did let me unload my car on property real quick.
San Diego is our favorite city in the continental U.S. and we come here quite often to enjoy all that the city has to offer. We used to try different hotels. But not anymore. Since we found the Best Western Plus Island Palms and Marina, we have a true "home away from home" in San Diego. We just keep coming here year after year and it never disappoints. There are so many reason why we love the place. But one of the top reasons is the amazingly helpful and cool front desk staff, captained for years by Danny -- a man who goes out of his way to make guests feel welcome. There are also fantastic views on both side of the hotel (one direction is the Bay and San Diego skyline and the other is over the marina and up to Point Loma). And there are sooooo many great restaurants within walking distance here on Shelter Island. We look forward to visiting here every year! Thanks to Danny and the staff for all they do!
Our favorite hotel in San Diego (35-years) has fallen victim to age, poor maintenance and uncaring front desk staff. On a positive note, the longtime maintenance man, "Simon" is still on the job and was the best representative of this hotel! Also, housekeeping was amazingly prompt and accommodating! Things get old, this is an amazing location but mold, mildew and greed have moved in. A renovation is definitely indicated. Higher prices could be charged. Front desk staff need to be fired and customer service-oriented replacements hired. In particular, management needs changed as they are the leadership Stewarts and responsible for the way customers are treated and problems solved. Your customers are able to detect uncaring staff (Jennifer) and lies. I'm so sorry to not be returning to this once favorite hotel twice each year for a week or more.
Claudia and Jennifer at the best Western on Shelter Island were the most amazing customer service I had ever received in my entire life dealing with best Western as a diamond member. I believe that these two associates went above and beyond to make us feel most comfortable as possible thank you. Best western for providing Service that exceeded our expectations. We will be returning more often and returning soon . (Security guard Lloyd ) Sincerely, Thank you so much Malcolm and Corina Gonzalez !
My son and I stayed at the hotel for 8 nights, and we throughly enjoyed our stay. We chose the hotel for the tropical theme, and surroundings. We had an Easy check in, there was always friendly/helpful staff. The room was clean and had all the kitchen utensils we would need for cooking (queen suite) we were happy they came in to make beds/freshen towels and sometimes even did our dishes. What a treat! The pool area was always clean. I didnt see anything broken or damaged. The property was huge. And I enjoyed walking around in the safety of the compound. The restaurant staff was lovely and attentive. We enjoyed every minute of our stay at this beautiful property.and wouldn't hesitate to stay again.
My family has been coming here for 26 years. I have been recommending this amazing place to everyone!!! The location is like paradise. But most importantly is the staff. All the staff are friendly and helpful. They great customers with a smile and go out of their way to make us feel at home!! Shoutout to Danny and Clinton you make sure that every visit is filled with joyful memories!!
A wonderful place to visit and almost every room is scenic. Rooms are large and nicely appointed. It appears that things are usually replaced if broken, but sometimes not! The coffee maker in the room was not functional and getting it replaced was a chore. The screen door on the veranda was off track posing a risk if there was a particularly windy day. Noise was never a problem and the overall atmosphere was quite nice. I would stay here again. It is a LARGE property!
My daughter had her very small wedding at Best Western Plus Island Palms Hotel & Marina. I may not have thought of a Best Western for a wedding venue in the past, but this place far exceeded my expectations on every level. The rooms and the entire hotel were very clean. Impressive for being on the water. Each room had a patio with furniture so you could sit outside and relax. The grounds are beautiful and well-tended. Visually appealing anywhere you look. All the photos below are from the immediate vicinity of the hotel. Shelter Island is very walkable, with water views and parks, a pier, food & coffee. There was also a specialty coffee machine available near the lobby until 10:00 each morning. My go-to was mocha latte. They were fabulous. The event was held in an outside area with an arch overlooking the marina. The event coordinator and staff were extremely friendly and helpful, sometimes going out of their way to ensure the wedding and reception were perfect. From setup to ceremony to reception, everyone was on point. The servers we had were amazing - attentive and considerate. The food at the reception was absolutely delicious. Steak cooked perfectly and the corn risotto was delicious. There is also a bar and grill available right in the hotel (reviewed separately) which was very convenient. I could not have asked for anything more from this hotel. It's in a beautiful location, with wonderful and professional staff.
I always enjoy staying here. They have two pools & a nice restaurant. I get a room facing the marina, but I also enjoy walking along the bay just across the street. It has a great view of San Diego. I have never had any issues with my room & the staff are very professional.
Upon making my reservation, I asked if we could have a view or slight view of the marina. Upon arrival, we were given an older, rather dated room overlooking the parking lot and the side of the facing building. I tried to work with front desk to change our room but the young lady was rude & and no way was going to accommodate us. When asked to see a manager, she refused to find one, indicating no one was around. The building was an older one thus the room was older, carpeting was dirty & bed was definitely old & uncomfortable. The housekeeping was very nice however. Best Western needs to do a better job at accommodating BW members. We will not return to this property.
We came back to our room at the end of the day, 10pm. There Was a large puddle of water on the floor of bathroom and soaking the carpet. It was dripping from the floor above. We ended up finding out the unit above ours had leaking toilet that and the toilet water was going through the ceiling into our room. We had to move to another room in the night with no assistance. The new room was smaller, and without a view (we had paid for view and larger room). The new room also had cigarette burns on the floor and smelled of cigarettes (we are nonsmokers). The next morning at checkout, no staff was aware we had had any problem and the only discount we got was parking. We were in a rush to make our plane so I did not have time to haggle for a more appropriate compensation for the poor experience. I expected someone to care that there was toilet water from the room above was leaking into our room. I expected someone to offer to help us move from an unsafe room in the middle of the night. I expected to be offered the same or better room. I expected a large discount for this terrible experience. I expected some followup from management. I documented my findings with pictures, so please don't remove my review. Also on an earlier occasion, the pool did not have pool towels, walked long way to office to ask for them and they were out.
We love the quiet low crowds laid back vibe of Shelter Island and we love staying at this BW. The location with the marina in back and harbor in front is superb. Our room was large and clean and we loved the balcony to the marina. The counter space in bedroom is nice. Location is close to airport, downtown San Diego, Cabrillo, restaurants. Only place we'll stay.
Great staff. Chong, Reyna and Missael were great on front desk customer service. No breakfast, but great coffee machine serving various coffees Slow internet speed and swimming pool had kids and parents around, so hard to use as a individual.
The location, restaurant and staff are amazing. 10/10! The building and the rooms have gone downhill. This was our second time staying here and we purposefully requested a certain building and floor. We were told this was not a problem however upon arrival we were booked into their older building. The room had a terrible odour that even my husband could not handle, so we asked to be moved. We were moved to where we had originally booked but were told it could only be for 2 days. After 2 days we were moved again! This time the whole entire room and floor had this awful smell to it. I had to buy room spray etc which somewhat helped. Please rip up the carpets! Clean the vents out and renovate the buildings! I love this place and really truly want to come back but am so leary due to this experience.
It was a horrible experience. The staff is unprofessional and unknowledgeable. They were the worst front desk staff I have ever experienced. We have stayed at hundred of luxury hotel properties. This was the absolute worst. NEVER STAY HERE. OUR ANNIVERSARY WAS RUINED. When we inquired about our issue. We were treated super rude and not one apology for our bad experience.
This hotel was spectacular. The location is amazing, on Shelter Island. Many rooms have views of the marina or San Diego Bay (make sure to book one of those). The front desk staff is extremely nice and helpful. The rooms have ceiling fans, which is awesome! Quiet and clear. Just great. The only negative is the restaurant, the Blue Wave Bar and Grill, had terrible service. Long waits to get in (even when it wasn;t particularly full), long waits for a server to come over, etc. Probably a staffing issue.
Location, price and reviews were good so I booked this hotel for 2 nights. Requested a marine view room and they did give me one when I checked in along with free parking. The room was smaller than the photo but it was ok. The in window type AC continious fan mode did not work so I requested a maitenance person who came 3 times and was unable to fix. The constant on and off noise makes it difficult to sleep. The coffee machine in the lobby was broken and there were no towels at the pool. We would not stay here again. The Kona Kai next door looked much better so we will try them next time.
We damaged the front bumper of our car (at a different location). Returning to our hotel room, I called the hotel front desk and asked if we could get some duct tape to temporarily repair the bumper. We didn't want to drive home, 8 hours, with half of the bumper whipping in the wind, and maybe ripping off. The front desk gal said, “Of course. I think I can get a repairman to stop by right now.“ Five minutes later, I met up with SIMON, and he did have duct tape. But upon looking at the partially torn off fender, he got out some screws and his electric drill, and put in 3 or four 4 self-tapping screws, hidden in the wheel well, re-attaching, permanently, the fender to the car. A perfect fix as opposed to $500 body shop fix. I want you to appreciate what he did. I've spent countless hours on the phone getting computer software support. But it's their software. That's their job. Simon is a hotel repairman, with no responsibility whatsoever for guests‘ cars. Yet, he spent 20 minutes, using his repairman problem-solving skills to repair my fender, making it fully roadworthy. He was not worried or concerned that this was outside of his area of responsibility, or his professional skill set. He wasn't worried about a lawsuit if things went wrong. And he wasn't worried about his boss chewing him out for doing something outside of the hotel's role. A stay at a hotel can be deeply harmed by one small bad customer service experience. The opposite is true also. This experience with Simon was deeply appreciated by both me and my wife. An unexpected, awkward problem on our vacation solved in 20 minutes. This made our stay at this hotel special. I could also tell similar, though less dramatic stories, about waitresses at the hotel restaurant, Justine and Stacey, who were sensitive to my wife's many food allergies. And Maria, the restaurant, hostess, who sort of has became friends with my wife. Or I could mention Eugene, who returned my $35 cap. Which any waiter, anywhere should do, but it needs to be acknowledged. So, a deep thank you to Simon, and the other employees. Thank you to the ownership and management that has empowered and given permission to workers like Simon to provide really great customer service. And yes, this was the best customer service experience of my life. Thank you, guys.
Clean comfortable room. The bed was very comfortable. Bathroom was large and clean. The kitchenette was very nice but the fridge was a bit small. Two pools with sufficient chairs. Towels were provided for the pool. The suite was great and the property itself was gorgeous.
Dear Fellow Travelers, If you are looking for a comfortably clean, beautiful and relaxing hotel, choose Best Western Plus Island Palms Hotel and Marina. It's my favorite and believe me when I say “ I'm going back” so soon as possible. Thanks Best Western “You Guys Rock”.
Room at the ground floor was humid, obsolete and looked like a usual Motel room. Restaurant was ok. Payed too much for what we got. View was nice but had only 2 garden chairs to share with others. Receptionist did not care if we was happy with the room or not.
This is one of our favorite places for the ambience alone. On San Diego Bay with a great view of the city. Lots of walking paths. Excellent breakfasts. Rooms are slightly dated, but no matter. Very comfortable. Helpful staff. Internet was pretty good. HUGE TV.
When we booked this stay, the hotel was still pet-tolerant (extra fee), but we were informed upon check-in that it will no longer allow pets in the near future. Our first room was in a noisy area by the pool, and when we asked if we could get a quieter room, it was not a problem and were given one directly across from the bay (bottom floor). We did not book an upgrade room, so were fine with a view of the parking lot. It turned out to be perfect, as we could walk right across the street and sit in the grass on the bay, and watch the boats and walkers. The backside of the hotel faces the marina, with some grass areas and chairs to watch the sunset. A sidewalk runs all around the marina and bay side for a nice walk. At the end of the island there were seals to watch. There is a restaurant & bar on the grounds, yet pricey. A coffee machine is available in the lobby between 6-10 am if you don't prefer the tiny machines in the room. A fridge and microwave helped save $ when we brought breakfast makings to enjoy. The location is a quick drive to Point Loma, Mission Bay, Pacific Beach, downtown San Diego and the Embarcadero. The staff was very friendly and personable. The housekeeper for our room was flexible with our schedule and kept us updated of her schedule as well. There is a quaint tiny food spot on the fishing pier (Fathom Bistro Bait Tackle) that serves unique sausage and craft brews. Very tiny dining area inside, and a few tables outside. A must-try when on Shelter Island. The room was comfortable, with a wall A/C unit that kept room cool (a little loud), wood blinds on the windows let light in during the morning, but not too bad. The first night was a bit noisy (thin walls/floors), but after the family left, it was very quiet and pleasant. Enjoyed our stay. There are extra fees for parking (per night). Would stay again when we could afford it, and no dog with us.
Perfect hotel to stay in for our anniversary!! Beds are very comfy, great mattress. Excellent housekeeping! Very clean rooms. Top notch customer service!! Even the housekeepers are super friendly every time they see you. Would stay there again
Room was clean. Housekeeping was very good, she supplied us with everything that we requested. Unfortunately the restaurant staff was slow. The restaurant was not very busy and now we know why. However, the food was quite good. Too bad the wait staff wasn't in a hurry to wait on us.
We stayed at this hotel from July 23-29, during Comic-Con season. We got this hotel in the OnPeak hotel lottery, our first time trying it and it worked quite well! Our room was in a central location, right outside the main pool's gates and next to the lobby, but it was a little smaller than we were expecting for triple occupancy (last time we stayed here we had a balcony), and with no natural light unless you opened the blinds all the way - not ideal as we were right outside the pool where many people passed by. Shelter Island is a great location, we always love to stay here as it is a little quieter away from the madness of the convention and downtown, and it's very walkable, with many small restaurants, coffee shops, and hotels along it. The distance from the downtown was slightly annoying considering we were going to the convention centre most days of our stay, but the shuttle outside was frequent and we always found a spot. There is also a bus stop on the island and rideshare services, of course. Breakfast in the hotel restaurant/bar was very nice, and with a great view over the marina. Our servers were really friendly (as was all of the staff we encountered). The pool was also nice and empty in the mornings but extremely busy in the evenings so recommend going earlier - it does suddenly drop from 3-7ft however so be careful, especially with kids! You also need a wristband and pool towels, but you can get these from reception. Overall, we really enjoyed our stay and would definitely consider staying at this hotel again.
Great location, view, amenities and staff. We loved Shelter Island and our balcony faced the bay. Breakfast with a marina view was delicious. The pool and hot tub were relaxing and also had a marina view. There was beauty everywhere we looked. The staff was helpful and kind.
We docked our boat in the marina and we stayed just a short walk from the docks. Beautiful marina setting. Woke up to an osprey right outside our room, so cool! Walked along the San Diego bay and walked into Point Loma for dinner. Our room was very comfortable and all of the staff at the hotel and restaurant were super friendly and helpful. We had a great stay and would definitely recommend.
Spotless room beautiful hotel beautiful view clean pool hot tub friendly staff close to San Diego Zoo stores and restaurants will definitely stay again I stayed in the Queen suite 2 Queen beds and a small pull out bed in sofa and a little dining room - room was large perfect for my family of 5
The location was beautiful with great view peaceful and calm feeling at hotel and loved soft fluffy pillows and very comfy bed-it was recommended to us and now we will definitely recommend to others and will definitely stay there again-breakfast at hotel was perfect with great service
The stay was just average The scenery and the atmosphere is absolutely beautiful you can't deny that The rooms are average nothing extravagant. We only stayed for one night our friends were in town and stayed there as well for a few more nights when we stayed there we noticed that the jacuzzi over by the casa del Mar building was very green unfortunately we went in it anyways and ended up ruining my jewelry I've had this jewelry on for at least 20 years I've never taken it off in a pool and this one seemed to ruin it we did go swimming in their pool which was fine little bit cold not he'd like they said but that's okay it was hot outside but the jacuzzi felt slimy gross we were maybe in it for a matter of 3 minutes until we got out of there it completely ruined my jewelry it had also turned our bathing suit colors like faded them extremely quickly I have video proof of me right before I got into the jacuzzi and then saw what it was doing to my jewelry and took video right after
Convenient location with great views. Pleasant staff, overall quiet location. If you want to be on Shelter Island, this is a good spot. Good spot for families, two nice pool areas and right across from a Bay beach, not the open ocean, so no waves for boogie boarding or surfing but good for younger kids. Not far from the Pacific Beach/Mission Beach/Ocean Beach areas. Great views of Downtown, close to the airport.
My family and I spent a total of eight nights here and couldn't have been more pleased with the experience. The location is awesome, the service is very accommodating and the rooms were comfortable and clean. We spent a lot of time on the road but we did spend one day just hanging out at the hotel. They have nice pickleball courts, a pool, a restaurant, and bicycle rentals. And best of all the price was very reasonable in this day of age. I would come back for sure.
Didn't realize our room door would open to the outside. It was a ground floor room underneath the stairs to the 2nd floor so felt like we were in the basement. Room had a urine-like smell but we were too tired to ask for a new room-no bell carts (at least to this part of the property) and even though we could park near our room, we still had to make several trips to unload so didn't want to go through that again. The highlight of the property, besides the beautiful location, is the restaurant. Great food, drinks, & service.
Great location, great room, etc. We will definitely be back!!! Marina on one side and the bay on the other.
I absolutely love this hotel, especially Stacy! She was so sweet and went above and beyond for me. I own a small business and I recognize rock stars when I see them, and she definitely Rockstar! This is about my 3rd time staying here and I will continue to stay here for years to come.
Great views of the entire Marina from the room AND while you eat a great breakfast (or any meal) at their restaurant. You can ask for a patio or balcony. Fun poolside entertainment..a walkway that goes along the entire dock for beautiful walks. Very safe
Place is nice - we've stayed there lots over the years. Nice location on Shelter Island. Staff is very friendly.
Stayed at the BW palms recently for 4th of July week and had a very good experience. Staff was friendly, helpful and very profesional. Alex at the front desk was great. He met our needs and went above and beyond to make sure our stay was enjoyable. Thank you! We will be coming back soon.
Excellent location. Great hotel! Super friendly staff. Highly recommend this hotel for a trip to San Diego!
The views of downtown San Diego are amazing! The bay views on each side are also great. It's nearby many great restaurants, parks and things to do. Easy to get to. The parking is tight and a little messy.the pool and hot tubs were great. We enjoyed sitting by the fire near the pools after a soak. The room we stayed in had a little bit of a noise issue because of a walking path that was right next to our room and I am a light sleeper and there was a family on our floor that were inconsiderate to the other guest. Their kids were loud and ran up and down the hall. But it was only 2 nights of our stay. Thankfully.
The Island Palms has always been extremely accommodating and a very relaxing place to stay! You can't find a better hotel for the location and price!
My spouse and I stayed at Island Palms for 4 nights to escape the heat of Arizona. This was an ideal location for us. Tranquil yet close enough to the Harbor, sightseeing opportunities, restaurants, etc. The amenities were fine and the room was kept clean. The bed was comfortable, the tvs were huge. We stayed on the marina side on the 2nd floor and spent a lot of time on the balcony just enjoying the sights. The pool/hot tub were clean and fresh. The restaurant/lounge had good food and a pleasant view. No loud guests at all during our stay. I honestly can't think of a single thing tht wasn't just right. We'll definitely be back.
Paid extra for a bay view and there was no bay view. The service in the restaurant was horrible. The person on the phone at Guest Services was totally rude. On the plus side, they tried to have the food in the restaurant be good.
The staff was amazing, very friendly and accommodating. The view was beautiful on both sides of the hotel.
Everyone was so friendly and professional. I was greeted well and had all my questions answered. Our favorite place to stay
All things considered, I think this has got to be one of the top Best Westerns in the country. The beauty of the location has a lot to do with that, with the marina on one side , the bay on the other, walking paths all around. My room was not exceptional, as I did not get a water view, but it was clean. I appreciate the refrigerator and microwave , coffee maker. The beds were fine . The restaurant has great food, not cheap, but so much better than the usual BW fare. The IPA beers on tap were a little too strong, alcohol content wise for my liking, but a good bar atmosphere. Parking at 25 per night not a plus. Housekeepers were good. The hotel apparently is skimpy on waste baskets in the one bed room. One tiny wastebasket only. One housekeeper gave me another one , but next day's housekeeper took it back??
We had an issue on the property with a non-guest using the laundry room to do drugs. Some staff seemed to be aware of this issue happening before but no follow up was provided. Front desk manager left a message days later and said he would call back but never did. I left a message for him to please call, but he never did. I believe there are some systemic problems with lack of security and lack of follow up to guest concerns.
Secret Gem- Best Western Plus is delivering 5 star value for a 3.5 star price. We were overwhelmed by personal luxuries of wonderful bed, pillows and linens. Citrus accented shampoo & bathing products that I wanted to rip off the wall and take home.
Great room layout/nice kitchenette area/pet friendly Our room had a balcony with a great view of where people fish. We walked our dog daily across the way/grass area. We were able to order out food from Miguel's restaurant and return to eat in our room. Best Western restaurant breakfast was tasty.
I love Shelter Island and have been coming to the island and this hotel for over 40 years. The hotel has aged gracefully. The island and the surrounding area have a lot to offer. Views are the marina, the bay, downtown San Diego, Point Loma. Plenty of parking, cement picnic tables, fishing pier, and a variety of restaurants nearby.
The location is perfect for doing everything or nothing at all. The views are beautiful on Shelter Island and the property is laid back and tropical.
The room was great: mattress, tv, coffee maker, coffee, carpet, window coverings and AC. All were perfectly cleaned and maintained. Bathroom and dressing area impeccable. The fitness room was cool and smelled fresh; equipment was well maintained and clean. Pools and areas were kept clean. One area has an outside fireplace which we enjoyed two days. The on site restaurant offers excellent menu, food and service. Plus, guess what: a great singer and guitarist who performed all our favorites! We chose a water view with a balcony! Top everything off with Denny, Manager, Alex, Front Desk, and a well trained staff: great experience!
Our go to Hotel in San Diego to relax. It's easy to get to all of the attractions if that's what you want to do.
This place has an awesome location compared to some of the other Best Western hotels in San Diego, rooms are decent and facilities are great. Its really close to the Sea World (in case you are visiting). Well maintained property. Great view of the US Naval base. Nice chilled out beach. Overall great experience.
Shelter Island is a special place. Morning reveille and Star Spangled Banner echoes off Point Loma at 8am. Harbor activity, bike rental, watching yachts in marina. A great place to stay.
Dead bugs in one of our beds and no management on property for the weekend had to complain to the front desk who has no capabilities of making decisions. Finally, after several visits to the front desk, a manager did call and say that they would comp our first night however, when I checked out, I was still charged. I'm waiting for a call.
Great location, water on both sides, amenities are plentiful, love having restaurant and bar on site, always kind and helpful staff
It was not a good expirence for us. First our room was given away to someone else so even though we pre paid we got stuck with a much smaller room. Next housekeeping comes to kick us out at 9am, check out is at 11 but they needed to get started in order for us to get our original room later. We finally end up with our room and it's not cleaned well. There's socks left over from the previous person, there was a roach in the window on the inside of the room. We asked for a late check out they said no. It was literally the worst place we've ever stayed at!
I stayed here for a business trip and spent a week here. I thought it was a very nice hotel. Rooms were of good size. There were a few pools that you could lounge around for good views of the marina. Food was great for hotel food with lots of Mexican-style foods, loads of guacamole, and a great range of breakfast options. There was never enough water, however. The rooms were a bit dark, but opened to the sunrise every morning. They had cute decks that you could sit out and enjoy. I ended up paying an outrageous price for one extra night which is why I downgraded a star. It wasn't worth the value and I probably would have moved had it been my own hotel
It's pretty decent hotel , I feel like they are kind of lagging in some areas of cleanliness . The main pool has a lot of trash in bushes and on the grounds . Maybe need more trash cans . Overall it was a decent stay the grounds just needs a little love it is a beautiful hotel
Great place close to the ocean, beautiful views great customer service comfortable beds nice rooms quiet place
Vey nice location. The pool area was nice. You can order lunch from the restaurant. But you have to go pick it up. Rooms were clean. Beds very comfortable. We will be staying again.
Pros: nice room, good views, decent bed, location Cons: high parking fees, no early check in, free coffee was shut down for maintenance
Island Palms is my first choice for lodging when visiting my Aztec at SDSU. I love the beautiful marina and wonderful lovely walking path past the boat yard to get my coffee every morning. The huge hotel is always quiet, even when full, and the sounds of the marina activity are soothing. Room is always clean and staff has always been friendly and helpful. And the restaurant, surprisingly meets whatever meal we are trying to find.
Island Palms is beautiful. Danny is our go to for most any concerns or needs. He is so friendly and helpful. He deserves a raise for all the hard work he is doing. Looks like he is doing the work of 3 supervisors. He is one of the main reasons we go to Island Palms. Clint and Ben were also stand out employees who did everything they could to help. This trip had its hiccups and issues, but I know the front desk staff did their best. The view is always so amazing. Love the spa and fireplace. Thank you as always for having the best hotel in the area. The internet in room 420 needs some help as it would go on and off throughout the day as well as be at 1 maybe 2 bars. All the while, other rooms seem like they have been upgraded. Definitely something to look into right away. The lighting could use a little help, just needs to be more and a bit brighter and wider range. Any of my other major feedback has been left on the survey.
Had a good business experience. Great location and the staff were friendly. The rooms were quiet and comfortable.
My wife and I love staying at this Best Western for a variety of reasons. It's close to my son's college, close to Sea World, and close to many other attractions. My son and I love to go deep sea fishing out of Point Loma Marina only minutes from the hotel.
The hotel was very clean and well kept. We were facing the Harbour and the view was great. The check in process was quick and easy. Hotel staffs were very friendly and helpful. If you want to park in the hotel parking lot, there is a charge. But, you can easily find a free parking spot across the street. The bed was very comfortable. We enjoyed our stay and we plan on staying here again next time.
Love this location. We have a conference here every year and it always exceeds. Sunshine - check Breakfast and Bar - check Guided Navy Destroyer underway in front of your hotel - check
Wonderful location, excellent front desk staff and restaurant servers! We come back 2-3x/year for over 15 years now.
Dirty room, soiled carpeting, stains on sofa. smelly, lousy service, intermittent wifi, and WAY overpriced for what you receive. Really bad.
Nice place, but watch out for the breakfast if included. My booking clearly says 'bed and breakfast' but that's misleading and dishonest. When I arrrived I was given little slips of paper to take to breakfast which only allowed one item and to a maximum of $17 per person, which when you look at the menu is one item. You have to pay for everything else so I'm expecting a bill of $60-$100+ by the time I leave as they are adding surcharges, tax and tips on top. So breakfast is not included and I've raised with my travel agent as I've never had this happen in previous Best Western hotels.
Don't go as a group. We had worked with group sales for a room block, but they scattered us in different buildings, said no way to put rooms together.
Clean and Comfortable rooms with spectacular Oceanside views! Excellent food and service at the restaurant! Located by long bayside walking path. Fishing pier with beer canteen situated across the street from the hotel. Quiet and peaceful away from the traffic of the city.
Stayed here as a family of four over spring break. Beautiful and safe location. We drove down about 45 min from Legoland. However, it is very close to the airport, Old Town and Balboa Park (~ 15 min). Has frequent views of military aircraft and helicopters. This was a plus to us. There is a waterfront path frequented by walkers and joggers. There are at least four restaurants on the strand including the famous music venue Humphreys. We didn't get a chance to try the restaurant on-site but it looked nice. We didn't want to pay the $20/person breakfast. There were two pools that were both kid friendly and nicely heated. Our room was an extra spacious double Queen with a kitchen. We were very pleased with that upgrade. The fitness room was nicely equipped and clean. Only negative during our stay was there was a boiler repair occurring in our building that resulted in no hot water for several hours. After some negotiations we were able to be adequately accommodated. Overall, this was a minor inconvenience in what was a very beautiful and memorable vacation.
Please stop spraying Lysol disinfectant everywhere!!!! The smell inside the hotel rooms and hallways is disgusting! Instant headache. Also, something in the room gave me an asthma attack. Probably the overuse of aerosol disinfecting sprays. I overheard another guest describe the smell inside the hotel as “like a Starbucks bathroom.” I think that nailed it. The place is old and moldy, I guess they think spraying disinfectant constantly will make a difference. I had lots of trouble sleeping because of the smell. If you have asthma, allergies, or are sensitive to odors, this isn't a place you should stay. I can't ever recall being so uncomfortable or miserable at a hotel.
Shelter Island is a great place to stay. It's close to the airport, quiet and the views are stunning. We had marina views from our patio which we enjoyed immensely. We booked the breakfast rate which was really great because it allowed us to fill up before a busy day out. The couch in our room was a sofa bed and it wasn't very comfortable to sit in for long periods of time. Front desk/guest services was responsive every time we called. We also loved using the gorgeous pool, but being close to the hot tub meant we could hear the people there every night until about 11 pm when it closed. Sound proofing isn't great - a family member staying in another room heard people talking (not yelling or partying) until 3 am. Bring ear plugs and a sound machine!
We recently stayed at Island Palms Hotel and Marina with its spectacular view of the marina. This was our 5th stay at the hotel and hopefully it will not be our last. The restaurant and bar, whilst having a fairly limited menu, serves up lovely food with friendly and courteous staff. The rooms are perfectly adequate for our needs but could perhaps benefit from a refresh in the near future. The location is fantastic having amazing marina views to the rear and bay view to the front and is well located for the international airport. Since returning home (to the UK) we have an issue that we wish to discuss directly with customer service at the hotel. We have sent several emails and contacted Best Western in the UK to confirm the correct email address. To date, no-one has replied to our communications. We would appreciate if a member of the management team would reach out to us at the earliest opportunity in order to quickly resolve our outstanding issue. We are making plans to return to Island Palms later this year.
Will always stay with BW! Great service and super friendly! Will refer others to stay here! Breakfast was always good and ready before all meetings. Clean and airy in all rooms and conference rooms. Enjoyed my stay.
Very nice property 5 star dining and cocktails 5 star rooms right across from the bay Perfect view of lights across the bay to downtown. Staff always friendly and welcoming. Grounds clean and landscape
Can't say enough about how terrific the entire staff was from check in to housekeeping. I wish I had the recipe for the Mai Tais they serve at the bar. THe restuarant menu did not dissappoint, either. Terrific selection. Try the Tuna Tataki appetizer and the smoky Rib Eye.
My husband and I booked a scenic view suite for a recent stay of 4 nights. We were disappointed that the “view” from the room was a tiled roof and the “view” from the balcony was the adjacent building. Not very scenic at all. The front desk was courteous but no other rooms were available and was offered no adjustment to our bill for $300 for one night. We checked out after one night and found other accommodations. As a long time Rewards member, I was very disappointed.
The area is very beautiful. The rooms were clean and nice as well. No issues with the room :) I did however have an issue with my bill, which the manager was very helpful and quick to fix once it was brought to their attention.
This is a nice location but unfortunately someone entered our room and stole cash from our backpacks. We had the "do not make up the room" sign on the door but it was obvious that someone let themselves in. They tucked my wallet into the wrong pocket after taking only the cash and zipping it back up. Good lesson to always lock stuff away but very disappointing though. We didn't have time to stick around and find out how this happened and obviously we weren't getting our cash back (It was both our Canadian and American and approx $120 ish). The beds were comfortable...
This used to be my go-to place in San Diego, but it has slipped. This stay was in the Casa Del Mar building. Its wooden frame creaks and sags, and you can smell the rot in halls and rooms. This building lacks the character of the older parts of the resort and the luxury of the Casa Marina building. You can fix that by picking the right room, but you can't fix the $25 NIGHTLY PARKING FEE management has added! In Point Loma! It takes a lot of nerve to rip people off like that when you're already the only BW in town without free breakfast. That said, I loved the BW Yacht Harbor a mile down the street that gives you both free breakfast and free parking.
Quiet. Comfortable. Clean. Parking across the street. Marina View. Easy walk to other restaurants. Shelter Island is still old school and has not been turned into developments with skyscrapers. Nothing higher than 2 or 3 stories. The Bar/Lounge Happy Hour is the way to go. Prices are very good, even for wine, which was fine and drinkable. The food is quite tasty and we were quite surprised how good it was. Breakfast in the hotel is actually a REAL breakfast. Not those chaotic buffets with tons of people running around and grabbing stuff and fake eggs. You order from the menu! Breakfast served hot and to order. No chaos. Window seats on the water.
My husband and I went to San Diego for a quick, one night, getaway and had a wonderful time! We spent some time in La Jolla to walk along the water and then headed to Shelter Island. We were able to check in an hour early. We then went for a walk along the water right in front of the hotel! It is gorgeous! This is one of the best parts of this hotel. The other major positive is that we can walk to Ketch for dinner! We love being able to walk to eat or get a coffee! There's a coffee and gelato place right next to Ketch. There are a few other restaurants within walking distance too. We love dining with a water view. We have stayed at BW Island Palms about five times now and will definitely be back! The only thing that surprised us this time was the $25 parking fee. We don't remember ever having to pay that in the past. There's free parking across the street though. Overall, this is a beautiful location!. We always request a marina view!
We are locals and were going to a concert at Humphrey's and did not want to drive home late so we booked a room and were totally pleased either the accommodations. We stayed in the Del Mar rooms and had a wonderful view and dinner and total stay.
I'd been wanting to come to this property since the first time I visited San Diego. Even knowing that the marina view were the best rooms I picked the basic one. Huge mistake. The view to the parking lot in the first floor was not enticing and the room in the small side, very basic. But as days went by (we stayed 3 days) I was happy for my selection. First, the bed was comfy (pillows so-so but that's the norm), the housekeeping was great, the reception desk amazing. Then we realized that, yes we have the parking lot view, but cross the street and you'll find the sea and boats. Beautiful. Second, loved the area. Loved it. I'd stay again here in a heartbeat. Then parking lot: yes you have to pay 22 USD (or so) to park in the premises overnight, but you have plenty of free parking across the street and you can also park your car during the day even without a permit: we returned to take a breather every day and that was awesome. Overall, yes I'd stay here again. Small, a bit on the basic side, but clean, good service, next to the sea and marina... Yup, all good!
The location was very peaceful and close to the airport. The only negative comment I had was there was a sewer smell coming out of the toilet. We noticed this on our third night. Since it was after 9 PM we called the front desk and spoke to Alex to have the maintenance check it in the morning. The next day no calls, no voicemails, and no missed calls…no follow up calls. We ended up just closing the toilet lid every time otherwise the bathroom would smell like a sewer. Housekeeping forgot to service our room even though they were right next door when we left and I made sure the sign to make up the room was hanging. I called the front desk, they sent the housekeeping, I told them we were leaving and they could come anytime. When we came back, the bed was made up and the towels were replaced but the dirt on the floor was not cleaned. This is the same day we noticed the sewer smell in the bathroom. When we checked in there we no trashliners. The nightstand varnish was peeling. The coffeemaker has mold and it's obvious that it was not cleaned prior to our check in. Other than that our stay was nice..The hotel staff was nice, the restaurant staffs were very accommodating and very friendly. I would come back here, it's a very nice location. Thank you.
What a great stay we had, thank you Best Western Island Palms. Such a great setting with very friendly and accommodating staff. Super kid-friendly too! We enjoyed the restaurant and lounge, the food quality, selection, and presentation are not the typical hotel restaurant fare. Thank you Island Palms for helping create beautiful family memories!
I am mixed on this review. The hotel was great. The stay was awesome. But there was a mix up in booking between the third party vendor and Best Western. Our dates somehow magically were for the previous week. No email from the hotel asking if we were coming, no contact whatsoever. Then when we tried to check in the nice guy behind the counter said oh your reservations were for last week??? So we had to pay for our stay again. Lucky for us the third party vendor, after contacting BW said they would refund it. BW said it was not their fault. Again, when no one shows up for 3 days I am sure you rented those rooms.
Planned a quick trip to San Diego Shelter Island. We usually stay At Humphrey's but the were over priced for the time we wanted. Thought we would try the neighboring hotel “Island Palms”. So glad we did. Room was great, ground floor in Casa Marina building. Facing the marina. Room 478.
The entire building stank especially the hallways and the stairs. We contemplated on leaving in the middle of the night. The air quality in the room was so poor. It smelled of molds and the AC was blowing out dirty air. Everything felt old and dirty. The shower water pressure was weak. Even the pool was disappointing. It was not even heated. Did not see a single staff around to complain to. We are only about 2 hours away from San Diego and regret having stayed at such a crappy hotel for 200 plus dollars when our home and pool are 200% nicer and cleaner. It was the worst decision ever. Never again will we stay in this hotel.
You will be so happy you booked this property. It has a fantastic location, the friendliest staff and great amenities. I've stayed here three times and was never disappointed. I highly recommend this hotel.
Hotel rooms need to have USB ports there was none. Rooms are nice clean. The location is beautiful. Dining facilities are outstanding. Coffee in the morning you can't beat that and the people are outstanding and great they make you laugh. They make you feel comfortable just like being with other friends in your family.
Booked this hotel based upon the reviews that said there was a playground and beach on the peninsula, in addition to the 2 hotel pools & 2 hot tubs. The hotel felt very private, secluded and safe. There was plenty of free street parking for during the day, and the parking lots (across from the hotel) were supposedly free overnight and at your own risk. I didn't rent a car this trip, so I didn't test it out. There is hotel parking for $25/night in their parking lots, and also a garage near the tennis courts for overflow. When booking the room on-line direct with the hotel, there is an option to "Include breakfast" for approximately $15 to $20 more per night. I ended up booking this option, which allowed a $16 credit towards an entree (at the hotel restaurant) on the Breakfast Menu (7am-11am) for each person on the reservation. We enjoyed starting our vacation day with a nice breakfast. Most of the entrees are priced between $14-$16, so we only had to purchase coffee or juice, if we wanted it. The $16 credit, also paid the tip on the bill as well, so that was nice and unexpected. We still tipped on our meal to be generous, as we had excellent service every morning. The front desk could improve check-in information- I only found out days later they have a fancy coffee machine across the lobby for free from 7am-10am, it's kind of hidden, so I didn't notice it ever. There was also a Polynesian show on Thursdays (which we missed) and a DJ pool party/music on Fridays (we also missed). The hotel location is ideal. It's away from the hotel that hosts concerts (Humphrey's?), so the concert noise isn't a nuisance. This hotel does not charge a resort fee, which was amazing. The other fancy hotel next door, was crazy expensive and did have a steep resort fee too. I loved that the area was safe and I was able to run around Shelter Island, which was a 3.5 mile loop and perfect to continue my marathon training while out of town. Only con- the room was a little musty/humid, but the marina is right outside the room, and the other side of the building has open water as well. The air conditioning wall units worked great, so that was a big plus.
We arrived tonight.We we're so excited for this trip,I requested a marina view third floor phoned twice to confirm.We arrive to a bottom floor ,ok no problem.I phoned front desk the lady was rude and short with me saying they have nothing left. When we arrived she was on her phone and I had to say hello ,then she got off her phone. Our room is dirty and gross ,It's like a motel 6.I pulled down my sheets to crawl in bed ,there was a long black hair in my bed (I'm blonde) I wiped down the major touch surfaces.The light switch in the bathroom was a dark color it's now cream coloured.There are stains on the bathroom wall The chairs feel wet.The furniture is very old and tired.I will go talk to another staff member in the morning . Our view is of the marina which is nice. Our package came with breakfast from the restaurant and they were both pretty good. It is a nice area to stay it is quieter and right at the water The people at the front desk the next morning really nice.
My family of 5 stayed here as it was the last leg of our California road trip. It was a lovely end to a week of visiting various California destinations… the BW suite was spacious for 5 (2 queen beds & a pull-out couch) with a kitchen and a large bathroom. Free bikes and 2 pools overlooking a beautiful water setting. Staff was very nice. Would stay here again!
We arrived at 3 pm. I knew check in was 4pm so I was not surprised when I was told I would be called when the room was ready or if I wasn't called by 4 to come back. The only issue was the front desk agent was really hard to understand, she mumbled and seemed a bit spacey. We walked away asking each other “what was she saying?”. After 4, with no call, back to the desk. Huge line. When I finally made it to the front, our room still was not ready. Apparently there was a communication issue between housekeeping and the front desk. After some back and forth, we finally had a room. I want to commend Maria for helping us. She was in training and I could tell stressed but she was friendly and efficient. We had a double suite with a full kitchen. Walking in, we were disappointed. Our scenic view was of other buildings roofs and a tiny sliver of water seen between huge trees. Everything was really worn and outdated. Not only worn, the room was DIRTY. There were splatters all over the old kitchen cabinets, inside them and under the sink. The ceiling fan was filthy with black dirt all over it. The carpets were questionable to walk on with bare feet. The kitchen on inspection was lacking. This suite sleeps six (sofa sleeper) but I found three coffee cups, three plates, four saucers and three bowls. In the silverware drawer was three forks and knives, four spoons. No glasses only cheap plastic cups. No cutting knives. I found some banged up pots and pans, a couple of cooking utensils, coffee pot, toaster. That's it. No dish towels, no pot holders. Under the sink a used sponge and a half-empty tiny bottle of dish soap. In the bedroom, the beds were on the firm size but manageable. Unfortunately, one pillowcase had black stains all over it. The beds were so close to the wall/closet that the second person would have issues getting in and out. That's when I realized that although the room had been “updated” it was only at 50%. For example, they had a granite shower surround and countertop but left the worn out tub and cracked sink. The toiletries were communal attached to the shower wall but the shower gel was completely empty. There weren't any washcloths. There were just so many little things. Paint was chipping all over. The toilet needed two flushes to work. The shower valve leaked. There were broken blinds. The bedroom door didn't actually have a latch so didn't really close. The bedroom fan squeaked all night. We had to keep calling for supplies that should have been replenished like the plastic cups. We finally got washcloths but I had to ask for them. This “resort” was on the cheaper side for San Diego. However, you get what you pay for. I wish we had paid a little more for a cleaner, better maintained property.
We arrived at this hotel on a Saturday and left on Tuesday. Great location. The only issue I had was with parking. I feel if you are going to be charged for parking, then there should be a parking spot for you. You shouldn't have to search for a spot across or down the street like we did.
Never having been to San Diego, I had a difficult time deciding what area to stay in. I was very happy with my choice of this hotel where we recently stayed for 4 nights in a king bed suite (2 rooms/2 full bathrms!) in the Casa del Mar bldg facing marina. Arrived evening of July 4th and saw a beautiful fireworks display in front of hotel on bay. Our room was clean, wonderful & spacious for the 3 of us except the bathroom had not been renovated yet which on phone was told it would be. All the windows could be opened and, with temps in 70's, was a delight since we had just visited Palm Springs (110F). Pull out was comfortable for our daughter as was our king. I chose the breakfast package which amounted to a $16/pp/per day voucher. NOTE: gratuity is included (should be printed on voucher). We were not informed & were giving tips to our servers personally until we got a receipt because we ordered other items. Also, it is not $16 total but a breakfast entree up to $16. Location was great -from here it was a short ride to all the places we wanted to visit. We would definitely stay here again but request a room closer to main bldg where restaurant is. Parking space close to room location was difficult to find after 9pm.
The room was not cleaned properly at all. Found a used hair brush in between the mattress and headboard, staples and crumbs on the carpet, a used tissue under the bathroom sink( no trash can in bathroom) no silverware in kitchenette…had to call front desk to bring up. Also had to call for extra blanket and was told there were no extra blankets. For the price I paid I would've expected a much cleaner room and more understanding from the staff.
The Island Palms hotel has views of water and boats from the balcony. The access to the airport, downtown San Diego, and restaurants is outstanding. The Pt. Loma weather makes for a cool summer, away from heat and closeness otothe ocean. The rooms are clean and the restaurant has good seafood.
The location was great, close to a lot of restaurants, airport etc. etc. However, our room left a lot to be desired. Very dirty and desperately needed painting. Furniture old and tired looking. Things that should have automatically been stocked in the kitchen were not and we had to call housekeeping for dish detergent, sponges etc. etc. we had a nice marina view room. Was not impressed with their restaurant, the blue wave. All in all would probably not return.
Loved everything about this property... Great location and friendly staff. Only con is the decking on the second floor... Ended up in urgent care with my 2 year old to have an inch long splinter removed from his foot. Other than that minor inconvenience the hotel was beautiful and we will definitely be visiting again on our yearly trip to SD.
This hotel was so wonderful that I extended my stay several nights. The service was fantastic every step of the way. I particularly loved the "luxury apartment" feel of the suite I had. My suite overlooked the marina, and the overall vibe was relaxing and very welcoming. A special note of thanks to the fantastic staff at the front desk, who were very kind and welcoming. This place is just a gem in the heart of Shelter Island.
Very nice place to stay , a little outdated . Hallways have an old smell to it . I feel a little too expensive for this type of room . Shower head has no pressure , it took forever just to shower and rinse my hair . The staff though was great !! Just don't go to the restaurant, bad slow service .
My trip was for a church retreat. The hotel staff were especially kind, helpful and went out of their way to assist me with finding the perfect room and location so that I was close to the event. ( I have a handicap and I had a LOT of luggage !) The food served was delicious and plentiful, and service was efficient and gracious. The location is awesome, right on the marina on Shelter Island.
Coming in a little late with this review. We stayed here for a couple of nights in November. It's a nice place with decent view of the water. It's older, but everything works. Very good value overall. I would stay here again if in the area.
The location is great. The rooms are nice and spacious. Occasional street care noise but overall it was really nice. Too bad it rained all weekend. Our boys have brought their xbox to play but the new TV does not allow any external devices to work. They gym equipment is also wanting according to my son.
This was a birthday for my daughter's 15th over the Martin Luther King Jr weekend, we stayed in a mini suite with water view, spacious room and my daughter loved that our building had its own smaller pool and jacuzzi made it feel more quaint which was nicer for me who prefers not to be in a swimsuit in public so I enjoyed the fact that only 2 other guests were in the pool area with us!
Island Palms never disappoints. It's my favorite hotel in San Diego. It's also the best value. The location offers the opportunity to walk around Shelter Island and enjoy the views and art installations. We enjoyed seeing the osprey nest that has been built near the point. Two ospreys were in residence. What a treat. We also enjoyed the sound of barking seals in the harbor. Really what San Diego is all about.
The front desk staff members were nice and friendly. The hotel room was a good size. The beds were comfortable, plenty of desk area and the bathroom had plenty of counter space. The negatives were the fact that the room was a bit dark – they need better lighting. The room and hallway looked a bit worn out, could use new carpets, but not bad. (Probably the lighting was not that great, so one wouldn't notice the little issues.) The location was nice, with ocean in the front and the marina in the back. There were 2 pools and a sauna with views of the marina. In spite of the minor negatives, I would stay here again.
We enjoyed the hotel, it is in a beautiful location right by the marina and the bay. The staff was great both for check-in and at the restaurant for breakfast. Plus it is close to the airport which made it easy to return the rental car.
I stayed here for two nights - one on each side of a flight to Hawaii. For my first stay, I arrived about 4 hours before normal check-in, but Clinton at the front desk found me a room and checked me in early, which I greatly appreciated because it had been a long day of travel. I had a great room facing the marina in back of the property. It had a nice little patio and there was a walkway to the marina, pool, and hotel restaurant. The grounds are lovely and extremely well-maintained. My room was really cozy and smelled really clean when I walked in. The bed and pillows were a dream to sleep on. All of the staff that I had contact with were great! This property is across the street from a lovely park that seems popular with the locals. Very close to a naval training station, so the military aircraft flying around was pretty interesting. I felt safe as a female solo traveler.
We like staying on Shelter Island because of the location. It is quiet, seems more like a neighborhood than a resort area and really convenient to get to other areas in San Diego. And San Diego Bay is right there. This hotel is nicer and a better value than other hotels in the area. The staff is friendly, professional and fast.
The room was clean and very nice, it has a balcony that let's you view the marina. Staff is very friendly. Theres a parking garage and tennis court. Across the street is a small park and beautiful views of the city. Parking is $25
What a find this elegant hotel is with easy access to outstanding restaurants in the scenic yacht area. It is clean, comfortable, quiet and secure. Places to walk and its peaceful ambiance is worth the stay,
There is a bay view and marina view. The bay view looks over the parking lot and road around Shelter Island, marina view has a nice walking path in front of the buildings. We had 3 rooms in the 100 building, all the same but just a tad tired. Loved that the windows opened for fresh air. Woke up to the fog horn at 6am, a pleasant surprise. Good place to stay on Shelter Island, bikes were available too.
Stayed here for two nights in June 2022. Great spot to stay! Clean, beautiful views of marina or views of the Navy base just across the water! Would definitely stay here again! Only issue was one night loud banging at 2AM-4AM from either above or beside our room. It sounded like a washer /dryer running for hours.
This is a beautiful hotel with very clean guest rooms. The rooms have extremely comfortable beds, spotless bathrooms and good internet. The location is in a beautiful area and rooms have a small patio with a gorgeous view of the marina and the San Diego skyline. Great places to walk and excellent restaurants nearby.
I would definitely stay here again. The rooms was nice, the view was amazing. Did have few issues: Guests below us were smoking weed, and it filled out room with the smell. I had a headache all night and was mad. Called the front desk they said they would send security to investigate. I thought this is a smoke free location. They said it is, and they would be charged $350 for violating rules, I asked to speak to a mgr. not on duty. Went to front desk in AM talked to front desk no Mgr. on duty yet explained issues, I was credited for half my stay. Parking is $25 a day, that is ridiculous. No continental breakfast. Elevator was out of order all weekend, suddenly Monday AM working. Vending machines were stocked wrong, hit button for a red Gatorade and blue came out. If you don't like blue this is a problem.
The views of the harbor, multiple pools, and peaceful surroundings led to a relaxing and rejuvenating week-long stay. We held a training for 33 people on the site and the staff went above and beyond to make sure all our participants had what they needed. Maddie and Jaime are extremely supportive, communicative, and attentive to details.
This hotel is in a very nice location. We had a beautiful view outside of our hotel room door. We have stayed here several times and we always enjoy it the hotel property is beautiful. The rooms have everything you need to enjoy your weekend. We were celebrating my nieces birthday and this made it even more special than it was
The location was great. The staff was great. The room was only OK. Clean but dated and there was peeling paint on the bathroom door. There were areas on the wall that had been repaired and the repair was lumpy. They could have done a better job! The lobby looked clean but there was an old smell in the air. Needed Fabreeze!
Third or fourth time we've stayed here, great as always. We had a Queen Studio and our room had been refurbished since our last visit. Great view over the marina from the balcony and we didn't hear any noise from other guests though the hotel was quite busy.
The room was not cleaned well and the odor of mold was so strong that it smelled like a herd of cats had used it for a litter box. We were traveling the next day and stayed here due to its close proximity to the airport and the location looked lovely (it is) By the time we settled in, it was late, and we thought we could stand it for the night, so we didn't ask for a room change. just left as early as possible and killed time until our flight the next day. One of my worst hotel experiences ever.
Great visit. This Hotel so our go to place to stay when in San Diego. All the staaff we encountered were friendly, helpful, and accommodating. Highly recommend staying here. You won't be disappointed.
This is a nice quiet hotel with ocean views. However I had two issues that I will not be going back or recommending. I was charged twice 2 separate charges for room plus $200 deposit fee. Then when I went to check out they said my card didn't go through ( because they had already taken the money) they said I had to pay with credit card which I did. So for 3 days I was charged $1,616.14 in total. The manager told me in 10 days the reservation charges would be refunded. 13 days later still no refund. I called 2xs to management. They now told me I have to contact the card company. What a headache!! Let me throw in that the hotel restaurant is way overpriced for the quality of food. I ordered breakfast and the breakfast sausage tasted like one of those cheap microwaveable frozen food patties. This is a nice area on Shelter Island Drive I suggest looking into other hotels on this street. Good luck!
Danny and his fellow staff are outstanding. They go above and beyond because it's obvious they just want you to be happy and to enjoy your vacation. Unfortunately, I can say just the opposite for the staff in the rewards program. It is genuinely a group of, how does the expression go, corporate pinheads. I don't mean to be judgmental but I have never seen such a lack of common sense in my life. Again, my Kudos go to Danny and his fellow staff members for just having a positive attitude and willing to do what it takes. I've been coming to this establishment for over 10 years and I will continue unless the rewards program what's in somehow. All the best to you in San Diego at the Best Western Island Palms on Shelter Island. Love you guys. D.J. & Annette Diebold Scottsdale, AZ
When in SD with family we always choose Island Palms for the location and size of the suites. Location puts you close to all that SD has to offer. Views of the city, the bay & marina are great. Nice salt water pools & spas. The 2 bed suites in the older part of the hotel are great for families with a good sized living room, bedroom, deck, and a small kitchen with full sized fridge and electric stovetop. It is a great value when traveling with family.
We enjoyed a great 3 night stay. The hotel was full but was still quiet. We had a lovely view of the marina and enjoyed coffee on our li'l deck every morning after our morning walk. We were there for SDSU family weekend so used our rental car more than we would have liked but next time we look forward to enjoying the peace of the hotel and its amenities (like the pool) more.
The view is amazing. The right room will give the most amazing experience. Dany is the best, most caring, helpful person. We hope to see him become the manager one day. We love the marina side view. The blue wave has a tasty burger and the Monte Cristo was very good as well
Beautiful view. Walking distance to many places to eat. I would recommend the newer side of the hotel. The pools were nice. Nice bar & very pleasant bartender. Very convenient the bar to the lobby. The view to look at all the boats was amazing.
The room cleanliness was absolutely not acceptable. The first room was filthy, and didn't even look like it had been cleaned in I don't know how long, thus, we had to be moved. They did move us to a "better" location, and it was a nicer room, however, the carpet was so dirty that our feet were black. When was the last time the carpets were even cleaned.
I have stayed here numerous times over the years and its showing its age the room was dated and in need of updating, bathroom fixtures were broken and you could tell where the repairs were made instead of a replacement being made. Housekeeping is not thoroughly vacuuming, visible trash under the chairs in the room. when I asked for a different room I was told none were available but given the option to cancel my reservation without penalty, but where was i supposed to get a room in San Diego on a Friday afternoon with no reservation? The logic of this offer was baffling. This stay was very disappointing.
On the nightstands, in the bed- even made their way into my suitcase (kept off the floor). We told the manager but he didn't care. He didn't ask which room or any questions, as if this were a normal occurrence. We also pointed out the huge gap under the door to the outside that let water and whatever else inside the room. Again- no concern on management's part.
The view from the balcony was amazing, from sunset to sunrise! The bed was comfortable and my stay was great. I tried to book an extra night but they were fully booked, I see why lol. The location of the hotel was literally right across the street from the first attraction I booked which was amazing. I walked right across the street and I was there. I didn't get a chance to enjoy the pool due to my short stay, but I'll definitely check it out next time.
We stayed here just one night to attend a concert and it exceeded our expectations. A wonderful hotel with beautiful surroundings. Two beautiful pools and hot tubs overlooking the Marina. Close to downtown and other San Diego attractions, but tucked away in a peaceful, quiet location.
Was surprised when we checked in there is a daily fee of 18.00 a night for parking, also thought the plus was continental breakfast not so it's a Resturant you pay for breakfast. The room was nice with a view of the marina
I was Checked in By Alec at the front Desk. He was so nice and helpful and he surprised us with a beautiful Room. It was my first time at this Hotel and he really made are stay the best. I was so surprised by the upgraded rooms overlooking the Harbor. The location was so fun, right across the street from the pier. There should be more people like Alec working in hospitality. He was very pleasant at check in. We did appreciate the Hotel having the restaurant on site as well. I love the tiki torches! Keep up the great service ! We will be back for sure! Its are new Happy place :) - L. Christine D.
Bad experience this stay on Labor Day weekend, power went out Friday and Saturday. Also original price I was quoted for rebooking on Labor Day weekend was not honored. Although service was great, no apologies, no coupons for future stays, nothing was offered for the inconvenience of no power on and off for the Labor Day weekend.
Pretty nice place still for its age. Our room was lovely with a balcony overlooking the marina. Shower head was broken and once we called about, it was replaced immediately. Room was clean had had coffee maker, small refrigerator and a microwave. Location was awesome. The lady at the front who checked us in was not welcoming at all.. bad start. But, the tall, dark-haired manager was super friendly and accommodating. You can't beat the view of the bay... One tip I have is to not waste your money on parking. We parked across the street every night which ended up being closer to our room than the parking lot at the far end of the hotel. Overall, very satisfied.
The front desk is helpful and friendly. The hotel is in a good location. The rooms are well equipped and very clean. The suite is particularly nice and comes with a full kitchen. My only gripe would be the $25 parking fee.
We had to wait for our room past check-in time. The rooms are nice and large, but could be cleaned better, especially the bed linens. Pillows are awful. Ice machine didn't work, parking is extremely limited and they need more luggage carts. We had one breakfast at the hotel restaurant which could have been much better. The oatmeal I had was the consistency of soup. We also ordered sandwiches to go for our sailing trip on The America, but they were soggy and they didn't follow our request regarding no condiments. Nice to have water on both sides of the hotel. We stayed in the Casa Del Mar building which has an elevator. Both pools are very small.
The hotel location and rooms were wonderful. The Blue Wave restaurant was great for lunch, happy hour and dinner. The restaurant staff were so friendly and helpful. The food was very good too. It's the most upscale Best Western I've stayed in. I'll be back.
The awesome king patio suite was spacious with a full kitchen, living room and separate bedroom. Vaulted ceilings and plantation shutters with lots of windows overlooking the marina. The private patio included two loungers and patio table with beautiful views of the marina. So relaxing and scenic. Wall air conditioning unit in the bedroom was a little noisy at night but wasn't bad. Overall we enjoyed our stay and will definitely return here.
Hotel is in a great location on the island and not a bad hotel. The room was a bit cramped with bulky furniture, which left almost no room for luggage to be anywhere. Bathroom was decent. Shower head was small and did not produce a decent spray. Mattress was way too firm for a comfy night sleep, but as a regular traveler, i've learned to suck it up. Cleaning staff only delivered clean towels during stay, and did not enter room every day, never refilled coffee or condiments.
I absolutely loved staying at the Best Western Island Palms Hotel on Shelter Island for the last four nights. There is so much to recommend it, I barely know where to begin. The location itself was gorgeous. Shelter Island is a strip of land (not really an island) jutting into San Diego's "Big Bay," with a view of the opening to the ocean on one side and a harbor of yachts on the other. At one tip of the island to the Southwest there were some big sea lions lounging about and occasionally jousting with each other. A short and beautiful walk up Shelter Island Drive takes you to a number of restaurants and coffee providers. The island is positioned such that you can get beautiful views of both the sunrise and the sunset, and I enjoyed both during my stay. It's a quick drive from there to Downtown, Coronado Island, Mission Bay, or even La Jolla, so as a jumping off place alone I'd recommend it. (By the way, I saw dolphins off Mission Beach and separately, off Coronado! Keep your eyes peeled - they're off the Pacific Coast all summer long.) There's a long strip of grass on the Big Bay side of the island with a paved walkway that lets you stroll the entire length of the island. There are a few sculptures - all beautiful - to explore here, and great picnicking areas as well. There are plenty of benches if you want to just sit and take in the bay as well. The Best Western Island Palms Hotel had that mysterious element - "charm" - that is missing from so many modern properties. Rather than a tall tower of cookie cutter rooms, this was a two-story property (and one-story in spots, such as where I stayed). Some of the units had patios or balconies, and nearly all had views of the water in one direction or another. There were two pools and two Jacuzzis. The pool nearest me had a rounded, asymmetrical shape that I found appealing. Both Jacuzzis were round and small, but big enough for several people, and the other pool was long and rectangular, with a fireplace (gas) at the end that was lit at night. I thought I could gather with other people there, but one family took it over and ignored anyone else who tried to sit nearby. I had a room right off the pool, and when I opened the door to enter the room for the first time, I was thrilled by its loveliness. The room had two queen beds under a slanted ceiling with wooden beams, a remarkably quiet air conditioner, and a ceiling fan if you wanted to cool off more quickly. The rooms had large plantation shutters, that I could open or close at will. The bathroom was truly beautiful - a dark reddish-brown polished granite graced the shower and sink area. There was no tub - just a shower - which was all I planned to use anyway. In the bedroom area, The HD TV sat on a long cabinet that served as a desk at one end and housed open shelves at the other, with just enough drawer space for my clothes and a much-used refrigerator for small food and beverage items. There was also a microwave, but I talked myself out of microwave popcorn and didn't use it. One minor annoyance: the room I was in was better suited to a King bed, because with two queens, it was a squeeze to get to the closet or the shutters on the window. But this was minor. One other note: I found a large, furry caterpillar on my wall there the last day. It didn't appear to be harmful, so I let it be. That was the only bug I saw in the room, thank goodness! Right outside my door was the gate to one of the two pools on the property. This curved pool had a truly "deep" end (8') as well as a shallow end. The pool was comfortably warm, as was the nighttime weather, so I swam one night until nearly 11 pm, the closing time for the pool (it opens at 8am, for those who enjoy an early dip). Just outside the pool were bicycles for rent (free to hotel guests), but I saw a father and son having some frustration with the phone app that made the bikes available. I didn't try it, but I saw many were missing during the day and back at night, so clearly people figured out how to get them that to work. There is a restaurant on the property, the Blue Wave Bar and Grille, that had killer fish and chips - the fries were as delicious as the freshly breaded cod. It was a little pricey, but I didn't mind because it was so tasty. I had a burger there that was not cooked to my specification (I asked for medium rare and it was well done) and was messy as heck to eat. I'd recommend skipping that, unless well-done and messy is your jam! The drinks were reasonably priced for the area. I loved the blood orange margarita and the pina colada (which you could order with an extra float of rum, if you wanted). Both came from pre-made slush mixes and were delicious! But it was really the people that worked on this property that made my stay fun and memorable. The man who checked me in gave me a choice of rooms but suggested the one near the pool and restaurant, and it was a good choice, as that's where I spent most of my time when I was not off exploring San Diego. All the waitresses at the restaurant were kind and solicitous (I didn't complain to them about the burger, btw). I never tried the coffee at the restaurant because there was free coffee in my room. The view from the restaurant deck of the marina was just wonderful. On Thursday night, a fire dancer performed at the main pool - two 15 minutes shows, 45 minutes apart. Before the show, people were handed Styrofoam-covered light sticks with three patterns. Between shows, I gave mine to a kid who had missed getting one. He was so happy - that made my day! Also between shows, the manager talked to me, and I expressed my pleasure at the place and the people. My only criticism, I told him, was that I should have been able to order food and a drink from my pool seat and not had to walk up to the restaurant. He said they had done that recently but were short staffed that week. I know personally I would have eaten more had that been available, so maybe it was good that it wasn't! ;-) But the manager then personally delivered to me, poolside, a pina colada, gratis, which was a super kind gesture! It was clear that the guest came first at this property, a practice sorely missing at most properties these days. You can't go wrong with a stay here, and it works for older singles (like me) or younger people with large families (like many of the other guests I interacted with). I can't wait to book a trip there next year. I don't usually return to a place I've been before unless there's a compelling reason. But there are a several reasons to return to this place. I just hope the same manager and staff are there when I return!
I'm disappointed in our 7 nights stay, our room smell and had dog hair everywhere...Not unagainst pets ....but for people like me that is allergic to cats and dogs its a big deal.....front desk try to move us to a room that we didn't want Because it smell like pets! We asked if they vacuum the room again MIKE was very kind and did his best but the room still smell and had dog hair. NEATNESS to say my husband didn't want me to complaint anymore so instead I suffer 7 nights of allergies......they never asked or even offer to mover us .....we paid over 2000 to stay I felt they should've had accommodated us.... Not to mentioned the view On the second floor a big Palm tree block the view of our room also......and if your going to have CUSHIONS should make sure THEY'RE AVAILABLE TO ALL ROOMS!
My wife was skeptical about staying at a Best Western. She thinks they're "budget hotels" and in the same category as some other 3 star lodging choices. That may have been the case in the past, but BW has completely turned things around the last decade or so. This place was great!! The grounds were manicured and clean, the rooms were clean and comfortable and the staff was friendly and helpful.
The hotel is right in the middle of Harbor Island. Super location. We visited the bar each night before going out to dinner and Jeff made some of the best Old Fashioned drinks we have ever had. My wife's martinis were perfect - Hats off to Jeff. We booked a room with 2 queen bedsw - and that is about all that can fit in the room. Seriously there was 10 inches of space between the edge of the bed and the closet doors. The room was very cramped and while the sheets and pillows were very comfortable, the mattress was worn down on one side and you could feel it slant down from left to right.
We've been coming to this hotel for years, through the pandemic this hotel has proven that it's worth it. We try to visit at least 3 times a year. The pool is wonderful, the beach is right across the street and the staff never disappoints. After a few months away we finally returned, the experience was amazing! They had fire dancing! My kids loved it. The staff handled out lights for the kids and we enjoyed. As we walked backed to our rooms we enjoyed cornhole and jenga. The dinner was amazing! This truly is a hidden gem!!!! Thank you Leidy for a great experience!!!!
We were originally booked at a place across the bay, and we were very unhappy. Looked this place up last minute on Trip Advisor, so glad we did, and that they had a room for 2 nights. Even though this is not on the beach the water views are amazing. If you are on the Marina side the views of the Marina are beautiful. We would like to stay again, and stay on the first floor at Casa Del Mar by the pool, great view and easy access to everything. Do not compare this place to a Best Western, this is nothing like you see. This place had 2 pools, a walking trail along the Marina and there is a walking trail in the front as well along the water too. It has great view of San Diego during the day and at night, absolutely stunning. We stayed in a 2 queen bed room. Many extras here, within walking distance to restaurants and a amphitheater where they had a concert both nights we were there. We are actually thinking about coming back to stay here. You can save a bit of money vs staying right on the beach, and honestly we'd come back to visit the culture and activities. Great value too.
This is our favorite hotel in the San Diego area! Wonderful staff and a wonderful full service hotel in a beautiful setting! This is a perfect choice for couples, family or even if you're traveling for business!
If you want to relax and get away this is the place. Love to sit on the balcony and drink my morning coffee or drinks and watch the boats go by or watch the sunset over the marina. The check in and check out is very easy and there is a restaurant on site.
Price is expensive your paying for the location and view from the rooms facing Marina, if facing the front the hotel is no big deal other than you can walk across to the water but isn't a beach to hang out and lay out, more for fishing off the dock.
Overall this hotel is in a great location, we have stayed here a couple of times and do plan on a return visit. It is a nice getaway for a couple and lots of restaurants and activities nearby. There is plenty of things to do and see in the surrounding areas and is also a nice place to just stay and relax and have a couples time away from the hustle and bustle of everyday life. It is also a great option for families to have a base camp for all of their San Diego excursions.
This is a perfect setting for relaxation, quiet, and ease of access to Point Loma, Ocean Beach, Airport, Old Town, Downtown, Balboa Park (15-18 min by car or uber/lyft), Sea World. There's walking, bicycling, relaxing by pool, hot tub, relaxing in room (marina view), great breeze, open windows with island feel, didn't move my car the entire 6 days. Lots of lovely people walking the area (often with their dogs) throughout the day and evenings, quiet, safe. Beautiful boats in the marina, Sea World fireworks at night. The restaurant in hotel by the pool is very good and reasonable $ - Both Pools and both hot tubs were well maintained and a pleasure. I had a corner suite in the Del Mar - upper floor - Room 510 (because I wanted to try out a suite for a future trip) - but I took a look at the double rooms overlooking the marina and they looked great - just perfect. If you're a fan of the non-elevator, non-high-rise experience when you're in San Diego, this is a terrific choice. Everyone at the hotel was friendly and made our stay fabulous.
We recently stayed at this property for a short Summer family getaway. We normally stay in Downtown San Diego and discovered this property on Shelter Island and decided to give it a try. Best decision ever! Shelter Island is a beautifully tucked away location and this property sits right in the marina with beautiful views throughout. Although the property seems to be a bit older than newer properties in downtown, its well kept and you can't beat the location and views. The staff was extremely friendly and accommodating which was nice. We look forward to our next visit very soon
A great getaway! Has everything you need so you don't need to drive your car. We had a lovely room with a balcony overlooking the marina. We took walks everyday. The hotel restaurant did take out as well as in person dining and it was delicious. We recommend the fish tacos! This was our 2nd visit and we definitely plan to return.
We love this place and when checking in the room wasn't what we wanted so Danny in the front desk found us a better room which made our day. Then my husband having some medical issues had to fly home - I stayed as we rented a home for our family vacation and they were coming down. In the morning when I went for breakfast- Robin - my waitperson was so kind and understanding when I told her what happened. She checked in with me often and it really helped reduce my stress. Great staff- great location - so don't hesitate to book!!
Only stayed one night but it was delightful relaxing pleasant tranquil enjoyed walking along the harbor we enjoyed the beach atmosphere and the entire experience was quite delightful. This was our second stay at the best Western shelter Island and we have another state scheduled for the end of this month. I am certain we will be back frequently.
We were only here for two nights, but it was wonderful. We were walking distance to many restaurants. The Park and walking trail at Shelter Island was wonderful. Old Town was just a few minutes away. Laid out on the beach at Shelter Island. Didn't want to be around crowded beaches so this fit the bill. I would stay here again.
Very comfortable beds and pillows. As a woman travelling alone, I stayed in Casa Marina and felt very comfortable and safe in an indoor setting. Beautiful location between the marina and the bay. The breakfast menu was excellent.
Stay was good. Had a nice time and the view was good also. I was a bit disappointed with the carpet cleanliness. The room size was ok, I was expecting a little bit more. Staff was good. Had a complain regarding the sliding mess door. It was falling down when ever we open or close it, reported that but was not fixed. That didn't really matter much but from a service point of view did not expect that. During checkout we mentioned that again and person at front desk mentioned he will look into it and get it fixed and I guess because of that the parking fees was waved for me, which was very nice of them. Felt a little of over priced for the room. But over all it was a nice and happy stay.
Very good location and beautiful view from room on the marina. Room nevertheless was old and the in-room breakfast was never received. Housekeeping on request only. They did however empty bins almost daily and we always had more than enough towels.
My family of 5 (4 adults, 1 young teen) stayed 2-nights at the end of a week long vacation to CA. We needed 2 rooms and at booking we knew that they'd be in different buildings, but with 2 adult kids in one of those that wasn't an issue. At check in I was told that our rooms were close to each other, which they were, but they were both 1st floor of motel style buildings so the doors were right along sidewalk and anyone walking by can see directly into rooms if blinds aren't closed. Worse was that these rooms do not match any of the pictures online and are very small. There was hardly enough space to open the door without hitting the first bed, the second bed is so close to the closet that it is difficult to use the closet, and there is barely enough space to lay a large suitcase flat to open it. In contrast to this, the bathroom is quite large with beautiful title, but there is a lot of wasted space. One of the light switches didn't work to operate the fan and lights over the shower and toilet, but I didn't want maintenance coming in during our short stay, and I expected housekeeping to have reported this already. The A/C unit ran constantly, and although blowing very cold air, it struggled to keep the room at a comfortable temp. Also the window blinds are wooden slats so they don't completely block out the sun in the morning. We had no issue finding parking spots in front of our building when we returned at night, the hotel was a short drive from everything we wanted to do in San Diego, and the restaurant hostess was extremely helpful on an evening when we had to eat quick to get back to the zoo before it closed. If we're ever vacationing in SD again, I might consider staying here again but that would only be if I could be sure I was getting rooms that look like the ones on the website.
BUYER BEWARE - absolute unethical scam property in my opinion and experience. We were here for the "big bay boom" 4th of July event. We drove 10 hours to be here. We booked our ~$600/night (+additional $25/night parking) suite well in advance. The Best Western booking site at the time offered just TWO OPTIONS for your paid choice of view, those were: the premium "Water view" (facing bay and fireworks) and lesser "Marina View" (facing a parking lot of boats). The huge firework display is on the bay side so of course we purposely booked the premium "water view" side instead of the marina side where there is no balcony fireworks show. When checking in, they switched the room and instead gave us a "Marina View" side suite without informing us of any issues. When we walked to our room we were of course surprised to see that our view was the parking lot of boats (marina side). This was not what we reserved, and not what we paid for. The staff admitted other guests had this same "problem" (bait-and-switch?). The staff attempted to propose that "water view" can mean either side. Keep in mind this is shelter ISLAND - so it's all water view - AND the water view side has a price premium over the marina side. The site manager, Nawaf, offered through his lobby attendant (at first he would not come to lobby) to compensate just $25 - the daily parking fee. This is laughable and it's very unfair to the front staff to put them in that position to relay these types of messages to customers in this situation - so I asked to speak to the manager directly. He (Nawaf) came out to the lobby and then offered $100+tax in addition to the $25 parking. I refused because IMO this is a clear bait and switch and they may have oversold rooms or sold my room for more to someone else for more hoping that I wouldn't complain when they pulled their "water view can be either side" scam. For that reason, I would absolutely advise all who read this to pick a different location. If we knew we wouldn't have the room we reserved, then we wouldn't have selected this location for our 4th of July vacation. We would have selected one of the dozen other options we were looking at for this event like Bay Club. It's really a shame that this has to be my initial experience and resulting review of the property. I will be posting the same review in comments section of YouTube reviews that suggested we stay here as well, since the (paid? comped?) Youtube reviews are what influenced us to choose this property over others.
We always come to San Diego for the 4th, this was our 1st time staying here and we absolutely loved it. Rooms are very spacious and clean, the view was great and the breakfast at the restaurant on site was delicious and wonderful. We will definitely be staying here on our next trip to San Diego!!!
$25 to park in addition to the already expensive overpriced small room. When you open the door it runs the corner of the bed it is so close. The room is EXTREMELY small and very hot when we checked in ar 1230 in the morning just to get a little sleep before heading back out.
This is a very beautiful, clean, well kept hotel across the street from the water. The rooms are well cleaned and the coffee maker is well stocked. I've always had great experiences with Best Western & this 1 exceeded my expectations. I HIGHLY recommend this Best Western for your stay.
The room was clean, well laid out. Very quiet at night. Nice view of the harbor. Conveniently located - we were able to walk to several restaurants during our stay. No complaints about the room. When it was time to fly home the hotel was a 12 minute Uber ride to San Diego International Airport (even with traffic).
I would go back in a moment, didn't want to leave and well be back. Views were wonderful, I would stay on the Marina side next time. The room we stayed in had an extension that blocked 1/2 our view, which I didn't like. Make sure you ask for a full view room if you want a water view.
This is the 2nd time we've stayed here. The view of the marina is really nice. It's clean and comfortable. The service is very good. The location is great because it's away from the touristy hotels on hotel circle. Overall, it's a great place to stay.
This location could be so much more. The room was dirty. Earring in shower found by my child, scrunch with hair onto of the lamp, trash and dirt in the pull out sofa. Our feet were lack after walking around in the room for a few mins. Light comes in at sunrise... no sleep .. loud! Doors slamming, dumpster bins banging, parking is terrible... and they charge. Don't recommend end
Better than the pictures on their website imply. Far from the hustle and bustle of hotels near convention center but with easy access to all the sites and activities in SanDiego! Convenient parking, relaxing pools, nice patio for outdoor dining and beverages.
It was very nice hotel in location and view and clean and i thinking to back there with my family in the future the staff there was friendly and the area was very quiet and safe I saw the security around there which very important to put security for any hotel so the residents will feel more safe just I think it's not need to put more parking fees
I will be back ,overall good stay my kids were happy . The rooms are clean, a little outdated ,very 80's but still nice . Some of the channels on cable did not work . They could have better toiletries their shampoo conditioner was horrible but we made it work . The views are amazing worth the stay very peaceful and relaxing
Everything wonderful for an awesome stay. Can't wait to go back. The view landscape restaurant pool and patio area all made for a dream trip. Pictures from here gorgeous. Fun friendly staff in all areas.
My hubby and I stayed for 2 nights at this lovely hotel in May. Clinton at the front desk checked us in and was really nice and friendly. The room was very clean. We had a cute balcony where we sat and watched the boats sail by. This was our first time staying there and it will not be our last. We loved this hotel and it's location on Shelter Island. Yes, it is an older hotel, but it's quaint and has charm. It was sufficient for a weekend getaway for my hubby and I. We were very pleased with our stay.
Don't let them check you into Bldg "A" as the critters are on the floors, bed, in drawers, bathroom... The floors, shower and area outside of my room weren't cleaned adequately prior to my check-in with garbage in the garden area and someone's old drink left on an air conditioner
I love this hotel! Great location - in close proximity to some of the major attractions in San Diego. Nice view anywhere we looked. Guest Services was efficient too. Whenever we asked for something, we got them within a reasonable time. Our suite was also very spacious, perfect size and layout.
We stay here every year to visit family while attending training sessions and have never had a complaint about anything to do with this property, rooms clean, well appointed and lovely views. Walking paths along the marina side and walkway, grass and sandy beach, fishing pier across the street. Can watch both navy and cruise line ships as well as sailboats and jets leaving North Island Naval Air station. Fun yet pool and saunas for relaxing
Parking $18. If you get back late no parking spots, then have to park across street public parking. Homeless there. They say no dogs, not true they are everywhere, left in room barking all hours. Light switches in room that control nothing. No one cleans room , staying 5 nights had to call for cleaning , towels, toilet paper etc
Unbeatable location and helpful staff. Nice grounds and amenities. Our room was badly in need of a refresh. Peeling wallpaper, sticking shower door, and sagging worn-out mattress. Included a kitchenette, which was quite handy, but missing some needed drinkware/dinnerware.
WE have stayed here several times, but for odd reasons we booked at the Dana across town, that really did not work out on this trip, so we checked out the BW Island Palms to switch rooms. They were super friendly and showed us a nice suite with a partial view of the bay. The Dana was kind enough to let us out of the rest of our reservation and we had a wonderful time at a nice accessible suite at the BW Island Palms. Room was great, house keeping was nice, restaurant was good, they have a DIY laundry room. A great time overall.
The pros: bed was super comfortable, location was great, restaurant on site had good food and friendly staff, property was safe and well landscaped. Cons: our room was dark, poor lighting, main pool was small and very few lounge chairs we couldn't use that pool, in general not much pool space. 2nd pool on site down the path had more chairs. Overall I might stay again if I had a better brighter room.
The room was small - to be expected in an older property, but still not a good thing. Worse, since we booked through TripAdvisor Plus, we were placed in a room facing the street on the ground floor. The property staff mentioned that 'since we had booked through a third party', they were doing this. No information was available prior to our arrival about the $18 parking charge (either on TripAdvisor or the BW website), but that's not much of a surprise when dealing with properties like this. The ice machines are well hidden, even though the soft drink vending machines are well marked - ice being free and drinks costing money, I believe. Desk staff were slow at check-in, though polite (other than the mild scolding about not booking direct). Parking stalls are designed for compact cars, and our SUV barely fit. The tissue dispenser in the room was empty and no replacement box was to be found. Fresh paint was in evidence, but the painters hadn't properly stripped or sanded the walls, leaving peeling paint beneath the new. There's no 'plus' to this Best Western, other than its location.
Visited in May 2022 with a large family group. The hotel was clean and rooms seem to have been recently renovated. At the time there was no cleaning service, but they were very attentive bringing towels as needed. Great views, but not a lot nearby.
We had stayed here based on our timeshare trade. We were told that we would have a nice room and king size bed when I called 2 weeks in advance to . Well, we got the king size bed (very comfy by the way) but our room had broken window shutters, tv did not work, we were looking at the parking lot, was just run down, and helicopter noise all day/night due to Navy Seal training across the street. We asked to be moved but was told they were booked til the weekend. They would contact us Sat if they had another room. A day before we were to checkout, and we never were called to switch rooms, we were told the hotel showed that no one was in our room and we had to go downstairs NOW to give them a credit card. So we go downstairs, give them the timeshare information with receipt and let them know were were unhappy anyway but were leaving the next day. About an hr later, they found "us" in another room. They gave the room we were to switch to, to someone else!!!! I asked for a receipt and she accidently printed a receipt showing what the 7 day cost was and it was LESS than what we paid. We got NO refund from them, no comp, no nothing for them giving our room away. We do not recommend this hotel. We plan on visiting San Diego again but will never stay here again or at any Best Western Hotel. When I got home, I called Best Western Corporate who blew it off.
The Front Office Manager had a "I Cant" attitude. I had asked for early checking and when we arrived at 2:30PM we were told by the FOM that the room was still being clead and it should only be a few minutes. That was not a problem. We walke around the hotel to look around and when we went by our future room we noticed that it was clean. We went back to the front desk at 3:25PM and asked if we could gain access. He told us that the room was still out of service. Turns out that they were holding us up so they could show the room to a prospective event client and that they needed to wait until they got the all clear from the banquet manger before they could release the room. Turns out the room was shown over an hour earlier and that there was not hold on the room. The FOM failed to communicate with his staff which caused us to wait for no reason. I am currently the Director of IT for a company which has a Portfolio of 8 Embassy Suites and 2 Marriott hotels. In the 10 years of my association I have never seen less communication with staff then what I saw this past weeken. This was not Hospitality deserving of your hotel. These are my thoughts.
We have stayed on Shelter Island previously (at Humphreys) and decided to try Island Palms this time. The front desk was extremely helpful with making sure we had the correct room (even gave us an upgrade) as well as nearby recommendations. The room in the Casa Del Mar building was clean and comfortable and the view to the marina was fantastic from the rooms as well as balcony. I would easily recommend the hotel as well as return again.
This hotel has beautiful rooms close to all the restaurants. The setting and views of the Marina are wonderful and it's off the main road so it feels more relaxing. I will stay at the hotel again. The front desk is amazing and very helpful!!
Danny at the front desk makes this marina property our go to in San Diego. Always helpful and accommodating. Centrally located on Shelter Island and the ground well maintained. Blue Wave restaurant on property always delicious with a great patio overlooking the marina.
I was verry pleased with the lady that checked me in this time Adriana.I come here every month and this time she called the room when I arrived to make sure everything was ok.She was super friendly and nice . Thank you so much!! By the way i am not happy about the Clam Choder being take off the menu!!!
I have catered over 300 weddings in my life. An I have to admit, mine was my favorite! After re-planning our wedding 4 times due to COVID, we finally made it happen and at the perfect place. Best Wester Island Palms Shelter Island! To say that the bride had absolutely ZERO stress about the event would be a lie, however anything the hotel could do to alleviate anything, they did and exceeded expectations. Everything from them was spot on! The room was beautiful without the overkill of flowers. Some simple orchids was all i added. Brides everywhere, if you want a relaxing wedding call Madison at the BW! I cannot say enough about the food and service. I never went for a tasting, my bridesmaids and I had stumbled upon the hotel for my bachelorette weekend and had the Salmon and Short Ribs, they were amazing, so dinner was picked. Which reminds me all of this was planned after August! A December wedding is tough, sometimes there is rain. The inside backup plan was beautiful. I had bought some simple fabric, they had an arbor left from a previous wedding and there we had it. Of course it did not rain and we were able to get fabulous pictures outside! There are a few important things at a wedding. Is the food hot? Are the drinks cold? Are there smiles on everyone's faces? We had all of that and more. Madison Bear, you MADE my day so simply perfect. I never want to stay anywhere else. Between, Danny, Theresa, Summer, The chef I never met (usually you do as the bride but it was all perfect I did not have to), and so many more I cannot remember your names at the moment. I am very sorry. But I will see you soon!!
We checked in and when we got to our room (2nd floor) we had a Marina view. We called the front desk and they moved us to our Water view room we booked. No problem at all just a little mix up. The room was clean and very comfortable. When you open the door to the balcony with the breeze from the ocean was amazing! We enjoyed having the opportunity to be able to sit outside on the balcony with the cool breeze. The swimming pool area was great and they keep the water about 80degrees. I do know they offer beach bikes but we did not use them. The property was very clean and staff was friendly. I do have a small complaint though. Our room was a two bed with plenty of room the bathroom was also big, but we had a walk in shower and there wasn't any place to put your shampoo/body wash except on the shower floor. I wish they would provide some type of shelving unit or small wood bench so your not always having to bend down. Other than that our stay was very pleasant and quiet. If your looking for a quieter place (hotel) instead of in town this would be one of those places. Only 15min away from USS Midway, Mission Beach, Liberty Station. There will always be ups and downs of places people stay at which I get. I recommend Island Palms Hotel & Marina. Also there is and $18 a night for your vehicle. I know some people just park across the street. Enjoy!!
I've stayed at The Bay Club and Humphrey's before and enjoyed both. Always wanted to try The Island Palms and finally got around to it. Check in experience was okay. The staff was efficient though not especially warm. Nothing bad but didn't especially impress me either. I stayed in room 418 in the Casa Del Mar building. It was a spacious studio suite or mini-suite with two queen beds, a kitchenette with a full size refrigerator, and a bathroom with some pretty blue tile. There was a back door that opened to a patio sitting area and beautiful view of the marina. It's also close to the pool, which means it could get a little on a warm summer day. Since it was April, though, there wasn't that much activity. The room was very clean and well maintained. The decor could use a little more character. It's a bit generic but not that big a deal. Still a really nice room. This is a huge property with three different buildings, a restaurant, a garden area, and a walking path by the marina. I didn't try the restaurant, but I've noticed that it gets a lot of good reviews. I think I slightly prefer The Bay Club over Island Palms, but I would highly recommend both places, as well as Humphrey's. Now I just have to try Kona Kai.
Best Western Island Palms Hotel & Marina has been one of our favorite places to stay for many years. it is so relaxing to stay and walk around Shelter Island and enjoy the area and it is so close to many other wonderful sites in San Diego, CA
Impressive location, great views, nice neighborhood!!! The hotel is a bit old but clean and comfortable. Good Free WiFi, nice and friendly staff, great pool and tub area, nice bar and BBQ with great views. On the other hand, the telephone didn't worked, its VERY noisy, you can hear all your neighbors, cars and specially military planes and helicopters all the time. MY ROOM'S DOOR NEVER LOCKED EVEN THOUGH I TOLD THEM! Room 106 can be just pushed to be opened. The continental breakfast is VERY poor, 30 mins before closing there was no milk, no juice and no coffee!! Also the menu at the BBQ area and restaurant bar is VERY expensive considering the quality of the food.
If your looking to relax and unwind this is the perfect place for it. From the rooms to the grounds and pools everything is here for you. It's a short drive to downtown or all of the other many attractions in S.D.. On the other hand I would like to keep this Hotel to myself and family so stay somewhere else. LOL.
We booked this place through RCI to celebrate our 25 year wedding anniversary and were horribly disappointed. The king bed was very hard and uncomfortable and the sound barriers are nonexistent. We could hear everything our upstairs neighbors were doing. It sounded like they were training elephants to jump off the bed and it went on late into the night then again at 4am. We complained to the office several times and heard nothing but excuses. We were also told this was a king with a view but all we had a view of was the parking lot and garbage cans. The room was also by the entry to the building. So every time someone went in or out we knew about it. We probably won't be back to San Diego for a while but we will never be back to this place.
Clean, bright and airy rooms. Quiet comfortable hotel with marina and water views available. Ask for the Casa Marina building which is the newest and has an adjacent parking structure. Casa del Mar also offers delightful marina views (and a small pool with romantic fireplace seating), but is older and a little musty smelling. Great sidewalks for walking or jogging. Nesting osprey with young in April 2022.
I am a fan of BW Plus hotels and this one did not disappoint. Great location along the Marina and across from downtown and the ship channel. Nice restaurant and bar in the main building. If you sail this is the place to be. Only nit is the walls were a bit thin (at least in our room) .
Made a reservation with a king bed and marina view, Got stuck in a room that was dirty, the shower didn't work, the phone didn't work I had to walk to the front desk in the rain. The remote didn't work correctly. I am a Diamond Select Best Western member but at this hotel this means nothing. If you decide to stay at this hotel, make sure you call to be sure you're are guaranteed you are going to get the room you requested. Because this hotel doesn't pre assign rooms for Best Western members
location on Shelter island was terrific. Bikes are available for free. Pools are lovely. Res't by the pool is very good, so are the drinks! We stayed in a large Casa de Mars condo on the third floor with a wonderful view of the fishing pier and bay. Do not get a 1st floor room: no view. Will come back next march for sure!
Our family of three stayed here (first time) in March 2022. Got a suite so that adults could be separate from child. The Pros: --very nice room, spacious and comfortable. --wooden blinds kept most light out while sleeping --two bathrooms in the 1 bedroom suite --quiet!! --Lovely private patio --Blue Wave restaurant was delicious and the hostess in the mornings (Maria, I think) was so helpful and friendly --All staff we encountered were very accomodating. --Gorgeous property overall, with great views and foliage everywhere. --Although the hotel is not new or newly renovated as far as we could tell, it was overall very clean and in good shape (from what we saw) --Lovely walkway along the marina between the buildings --AC & fans worked well in our experience --Live music on the weekend was great at the restaurant! The "could be improved": --Upon late check in, the kitchenette trash contained previous guests' garbage, including multiple wine and beer bottles. --There were sheets for the pull-out sofa, but no blankets or pillows. --We arrived after 11 pm and had crossed a few time zones.. housekeeping was knocking the next morning before 9. (No D-N-D sign was provided.) When I asked if they could come back later (in an hour or so), they seemed put-off and then did not come back at all... for the rest of the stay (6 days). So we started our stay with a full trash can and one towel per person and it stayed that way. We ran out of kleenex the last day, and were getting low on TP. They did knock on the door the very last day of our stay right before we checked out, so I guess they did eventually remember us! (Had we stayed longer, I'd have called the desk to ask about this - but wasn't a huge deal.) --Main pool was closed for a few days during our stay (only small pool was open and it was packed each time we saw it). --Restaurant did not have muffins or pastries half of the days we inquired --- though they were on the regular menu. --Shower was on an adjustable rail, with max height very low (great for a person 5' or so but not much taller). Ours would spray out into the bathroom no matter what we did. We found we had to hold the sprayer while showering to avoid making a mess. (It shot me in the face the first morning - what a wake-up call!) Overall, very nice experience for our first family trip to S.D. We would stay here again in the future.
We stay here about every 4 months. This visit was great as usual. Teresa, Stacey, and Shawn were excellent as they always are. The only issues were the hot tub in the Casa Del Mar pool was overloaded with chemicals and for some crazy reason the Clam Chowder was taken off the menu. This was one of the better offerings. Besides that it was our usual excellent visit. Please put the Chowder back on the menu.
Overall we had a great view from our room. This location was quiet. The only issue we had was the A/C unit was old with the thermostat located on the outside of the unit. I will be going back to this location again and I do recommend this hotel
Needs some renovation. Overall, clean property with friendly staff. Parking is limited but there is public parking across the street. Nice views of the bay. Good value for the money. We arrived late and our room was taken so they gave us a better one and comped the parking!
Had a great time.. this hotel has a great location, close to attractions. Beautiful views of the bay and marina. It was great to be able to wind down and fish off the pier. The room was clean and very nice. Very friendly staff.
I would like to acknowledge & praise Alec for a job well done. The fact that Alec helped me out, was compassionate and understanding, and went above and beyond is a testament to his character and professionalism. He is an excellent employee. This stay is exactly what I needed during an incredibly trying time in my life. Please continue to hire good people like Alec, who make such times easier to tolerate. Sincerely, Mark Hruska.
.I have been staying at this property since 1981 and consider it the only place to stay when in San Diego. Couple the Island Palms with Point Loma Seafood Grotto around the corner and you have a trip to tell your friends about.
First off, the room was not ready when it was time for check in, had to wait for over an hour. When we did get the room, it was hard to open and close the door, gap under door as well. Beds were comfy, bathroom ok. I've stayed here before several years and it wasn't in bad shape.
We decided to take a stop in San Diego and received an email from Best Western highlighting the BW Island Palms location…so we decided to try it. It was a perfect peaceful location. We had a very private Marina view room. We enjoyed to hotel Blue Wave restaurant and several other walkable restaurants nearby during our stay. Walking along the Marina and across the street to the bay was a perfect vacation surprise. We'll definitely be back.
Start off this is wonderful location and our military discount was good. We booked 4 nights and are Diamond Plus members. The rooms are small no big however, attention to detail are bad. When you walk in all you smell is distinct mold walk in the bathroom the wallpaper is moldy and peeling off the wall the shower is Rusty the toilet is old and it's only foot off the ground. The carpet is very old and feel so dirty on your feet that I put towels on the floor that I had brought for the pool so that we did not have to touch the carpet with bare feet. There is a microwave there is a refrigerator and you will pay $18 a day to park none of this is a big deal. The bad is we are handed towels daily that are shredded that look worse than something I would wash my car with that's a problem and on the 4th day early in the morning we found cockroaches in the bathroom and then around refrigerator area. I can deal with all the other things because I truly enjoyed the property but the moldy smell and Cockroaches we will not ever except. I did write a review and management NEVER responded back. That's not good either.
We were in room 139, Marina View with 2 queen beds. The little patio that looked out on the marina was a highlight. It was nice having microwave and mini fridge. The beds were worn out. My biggest complaint was the free bicycles. The two that were left when we checked them out were for a small girl and the other had a flat tire
This is a classic property with an excellent location.. Very clean and service was exceptional. Staff was friendly and always helpful. Views were spectacular. Grounds were spotlessly kept and amenities exactly as advertised.
The shower head and tub faucet was totally discolored so that I didn't want to use it. The sink basin had two large cracks. Dust around the back of the side tables.... Enjoyed the location but the room itself was not satisfactory.
Beautiful location on the Marina, a boutique type feel with a wonderful restaurant and pool. Outstanding customer service giving you the homey feel. Stayed in a 2 room suite which was beautifully appointed and especially enjoyed the rooms outdoor patio. I highly recommend Island Palms.
This was our 3rd stay at the BW Island Palms on Shelter Island. The rates are reasonable, and the location is minutes from the airport and from the downtown area. Our room was updated, clean, had a pretty bay view and quiet at night. We always park across the street in the free public lot instead of paying the hotel parking fee of $18-$20 a night. You are close to many restaurants including the Blue Wave restaurant on site which is good and has a nice setting next to the pool and marina. If you are bay view, you will see lots of military activity on the water and in the air. The marina view is pretty too but less activity.
This is a well placed hotel for visiting San Diego provided you have a car - public transport is rather distant. The venue is quiet save for some fixed wing and helicopter traffic from the naval base across the water, which is quite interesting as there are few hotels where you step out of your room to see an aircraft carrier sailing by. Ask for a room with a marina view; the ones on the passage between the front and back of the property are somewhat noisier and look out at a stairway. The hotel is very clean and well kept and the staff are excellent. Some of the property is getting a little worn; the safe in our room didn't work. Though the maintenance man was prompt, very pleasant and helpful, he couldn't fix this because the safes in many rooms are obsolete and can no longer be maintained. If you are bothered by this, try asking for a room with a brown, not beige, safe.
This hotel is like being on a tropical island with all of the beautiful trees and flowers. With lots of places to stroll and enjoy nature. Our room was very nice and spacious with a balcony overlooking the marina. The staff was very friendly and helpful with every need during our stay. The restaurant on site was very nice for all of your meals and the food was very good. Would not hesitate to go back and stay again!
This is not just a hotel it is an experience, like an Island getaway, the grounds are lush and tropical with heated pools and amazing views of the harbor and bay. The room was clean, bright and comfortable with a great view from inside the room or the cute balcony bistro set. The staff was friendly, professional and attentive. Dinner and Lunch at the Blue wave restaurant was DELISH, the menu is very diverse and super accommodating to us non meat eaters ♥, will definitely make this a regular dining stop. The drinks from the bar were yummy, Bloody Mary's with spicy green beans, we look forward to hanging out at the new outdoor bar patio overlooking the harbor and catch some live music. You will love it here, promise.
This hotel had the feel of a tropical hideaway. The view was incredible and we had a wonderful afternoon riding the bike available to us. It was close to attractions such as Sea World, Liberty Station and Seaport Village. Can't wait to return and get away again.
Great ambiance, Theresa the bartender was absolutely amazing. She took care of us all day while we were enjoying the pool. The guacamole and chips, and barbecue salad was so good. Pool and people were so fun. Such a great time!
My wife an I stayed at the Island Palms property for 8 nights 2/8-2/16. Prior to our arrival I called Danny at the front desk to confirm our reservations and to verify that our requests for king bedding and a quiet area with a good view could be accommodated. Danny did not disappoint the room was perfect, clean, quiet and had amazing views of the marina. The restaurant on property was very good offering the same outstanding views along with good food and service. The property overall is a little dated and could use a few updates but the location, service, cleanliness and friendly staff made up for any shortcomings. I would highly recommend this property to anyone.
I've been bringing my family here for years. As soon as one stay at the Best Western Plus Shelter Island Palms and Marina ends, I immediately start looking forward to the next one. It's that good. The setting is wonderful, providing amazing views basically everywhere you look. And the service from people like Leidy and Danny is amazing. We particularly look forward to seeing Danny's smiling face every year! San Diego is one of my favorite places to visit. But I never have to think about where I want to stay when I visit San Diego. I want to stay at the Best Western Plus Shelter Island Palms and Marina!
Great location, comfy rooms, nice suites. Multiple pools, friendly staff, large bathroom. Very close to the pier and the beach, plenty of parking. Multiple buildings and locations, soda machines and we asked the restaurant for water and they gave us cups.
The location was great close to lots of things we wanted to see. The staff was so accommodating and friendly. Clean rooms, nice hot tub and comfortable bed. There was no housekeeping service provided in our week stay, we were fine with that but would have liked it if at least at some point the towels were picked up. By the time we left we had a huge stack. We will definitely stay here again!
The pool, fireplace and hot tub were lean and in such a beautiful setting, overlooking the marina and a view of the hillside filled house. The bed was comfortable, nice sheets and pillows. The view from our patio was amazing. The bay with the boats and the view of downtown San Diego. Restaurants within walking distance. Such a treat!
We had some issue with our travel agency and flight cancellations. Garby, Alec, and Danny at front desk were so nice and helpful. The hotel is beautiful and clean. Other staffs that we encountered also very nice. It is in a nice area and nearby many nice places, restaurants. We will definitely go back and visit.
Fabulous location with spacious suites with living room and kitchen, all window filled rooms overlooking the adjacent marina. Excellent value and fun for families or couples. Very chill and comfortable place to relax and recoup. Nice amenities and easy access to recreation--walking and biking.
It is a great location, very picturesque. The restaurant was very good with great views of the marina. The room was in a good location with parking on-premises. There is not a bad view to be had, the front of the Hotel faces the bay and North Island.
This is the greatest place to visit in SanDiego. The location is fantastic, with views of the bay, and plenty ot picnic and walking areas. All the rooms are good clean, well equipped, and with views of either the bay or the marina. The restaurant is exceptional, both food and service. Also with a view. The staff are good people, professional and eager to assist. This is more than a best western…it is a resort.
This property was a huge disappointment. Bathtub shower didn't drain. Sink didn't drain. dirty old carpets. Chipped and dirty doors and baseboards. Torn furniture. Poor tired lighting. Noisy heater and air conditioner unit. The bar was fine. The restaurant food was very poor and greasy. Who burns an omelet? Nasty. It seems nobody cares, They did listen to my feedback at checkout and said it would be relayed to management. Terrific location though.
Fabulous locating overlooking marina. Nice lanai. 2 pools. BUT room a disaster. No hairdryer, light bulbs burned out, furniture old and chipped, cheap coffee pot and one caffeine pod with poor coffee, carpet worn, shower lacking grab bars and fiber glass buckled floor, towels thin without and worn. Planned 3 nights, left in a hurry after 1. Manager was understanding. Waived parking.
Location was fantastic, room decor a little old, really needs a refresh Price was a little high as hotel was dated, but then again location is the high point The odd thing where there was a chair directly behind the door that stopped the door from opening all the way which made it hard to get suitcases into the room. Very weird. And no place to move the chair to once in. Very unusual.
The location is awesome. The view on the marina side is wonderful, especially at Breakfast from the restaurant. The staff is responsive to guests' needs and very courteous. This was the second time I stayed there, and hopefully not the last.
This isn't the first time I've stayed at this property and it won't be my last. My girlfriend and I try to come here at least once or twice a year just to relax and hang out around the hotel. I highly recommend booking a room with the "Marina View" as it has the most amazing view at sunset. It's perfect if you are looking for a romantic getaway or are just looking for a place to kick back and relax. For those who may be here on business or might have kids that require internet access, we had a good wifi connection in our room (room 510). After a few speed tests, I was getting about 12-15 Mbps down and 10 Mbps up. Good enough for streaming videos or video calling. It's possible that I've just been lucky staying here, but in my experience I've never had any issues about noise. The rooms are quiet and I slept great. Overall, I'd highly recommend staying here. It's conveniently located near a lot of great restaurants and isn't too far from the freeway, but at the end of the day when you are ready to wind down, it's located far enough away from the hustle and bustle of the downtown areas that it seems more peaceful (especially at night).
I had a wonderful time visiting my Son and Nephew who are military. The hotel was awesome, the view awesome. I will definitely be returning in the future. On my last day before checking out we walked along the water. We saw the Navy ships come in. Amazing.
This was such a great hotel. Located right near the water. Every room in our building had water view, either to the bay or to the marina. Nice pools, and hot tubs. Complimentary bikes for use. They are not the best bikes, but we had a nice morning ride on two of the beach cruisers along the bay. No breakfast with the hotel, but with the view and location that wasn't a big negative for us. The Blue wave is in the hotel and has a good breakfast to purchase.
What a great location. It served as a great base to explore San Diego, and the surrounding areas. Clinton checked us in, and was amazing! We plan to return later this year. The view was our room was incredible!
Very nice quiet place. The location was perfect-close to all of the things we planned to see and do in San Diego and the surrounding area. Loved the fact that we could get in a daily walk or two starting out on hotel property. Highly recommend!
I hate to share how great this hotel was - I want to keep the hotel to myself. It is one of my favorite hotels I have stayed in. The reviews were absolutely accurate! So beautiful! The attention to detail is incredible. We loved staying here! We were in Casa Del Mar on the bay side but either side has a beautiful view. We rode the offered bikes and had a beautiful time. No breakfast offered but there are many good restaurants nearby and the walk in the bay is restful And relaxing. Loved it !
First they charge $20 a day for parking. Then the lady in the front desk said my room would have a view of the marina but all I see is bushes. Also the room did not have an ironing board I had to request one. The microwave didn't work. Also the safe did not work. The room is dated.
Pros: Staff and Location ... AWESOME. Cons: No Continental Breakfast. Due to COVID-19 mitigations, there's no Maid Service for stays under 4 nights ( we stayed 3 nights). Mattress and Pillows were just plain AWFUL, probably the worst we've ever encountered in all of our travels. On-Site Restaurant (Blue Wave Bar & Grill) seemed a bit pricey.
The room we stayed in was very dirty and needs a lot of repairs. We files a complain with the front desk but the staff just gave us the business card of the Manager of the hotel. Although, he was very apologetic to us.
The location is great, by the bay. Hotel is spread out. Room was kinda dated and pretty small. Stay was not bad but not what I expected. Also, the 16 bucks for parking on the property is kind of sad too but seems it's status quo for SD.
Over 10yrs period, I stayed at this establishment around 4-6 times. Still good but can be better! Rooms need to be updated to keep up with current decors and styles. The window AC for sure annoying and extremely noisy. Overall, highly recommended if the price it right, sometimes it's overpriced for the overall value/experience and location.
We had a wonderful stay at Best Western Island Palms Resort for our anniversary. The location and the view was wonderful. Our room on the top floor at Casa Marina has an excellent view of the marina and the amenities were great including refrigerator and microwave. The Blue Wave Bar and Grill on site has excellent food and service was great. Definitely will be back in the future. The minor thing is we didn't get our welcome kit as Platinum reward member but that was fine.
A friend and I decided to stay overnight in San Diego. The location of this hotel was beautiful. They had a great restaurant and great bar that was open late. The staff was absolutely amazing! Jennifer, Alec and Aqeel helped us check in. They were all so kind and provided fantastic customer service. They even returned my phone to me when I lost it. I would definitely recommend staying here.
We had a really good experience upon our check-in and our request for an ADA room was arranged quickly and efficiently. The room was well located with easy access to the pool and jacuzzi. The restaurant food was very good and the service was excellent.
This is a truly unique hotel! It is a spacious resort-like property. The location is superb with wonderful views in every direction. There is a lovely walkway overlooking the marina as are the two pools and hot tubs. The lounge and restaurant have wonderful food and beverages priced very fairly. An earlier review stated that this property is not your typical “cookie cutter” hotel. This is true and such a welcome change from brands that insist on building lodging where every hotel is identical. We would stay here again in a heartbeat!
We choose this Hotel because of its proximity to the airport and unique location. We read reviews and they seemed great. We rented two rooms. The double bed room was ok. Although the main door opened into one of the beds so you would have to squeeze to the side and then close the door to get into the room. The king bed was not great. There was a significant sag or hole on the left side of the bed. The bathroom drains had a fowl smell that we reported once and a guy came out with a liquid. The smell went away but when it came back we just kept the door closed. For the price, I would have stayed elsewhere.
The hotel was nice and the staff was very friendly. We had a great time at the hotel wish we cold have stayed longer. There are a lot of great restaurants around the area and in Point Loma. We enjoyed eating at The Point Loma Fish Shop and the surf and turf near old town.
This was our 1st stay at this property and it was very nice. Check in was fast and easy and the staff was VERY accommodating and meeting a couple requests. GREAT location and grounds are pristine and very well kept. Hotel is older but seems to be kept up well. Property is large with many different types of accommodations and room types. I do recommend and we will stay here again on our annual trips to San Diego area.
Brought the kids out for a few days to San Diego and had a few special request when I checked in, and Jennifer at the front desk, not only fulfilled those request she noticed I had kids and gave me a room close to the pool. Awesome customer service.
This is a very beautiful hotel with wonderful views and centrally located. It's very quiet and safe. It's a great place to visit if you are from out of town. It's also a nice place to do a staycation if you leave in town. . We live staying here.
Just returned from 5 nights at this hotel. I can't relate to the fact that travellers has called this hotel a "Travellers Choice 2021". In all respects, it's an awfull hotel. How Best Western have the nerve to call it "Plus" is a mystery to me. The hotel is run down. Poorly maintained. Room service is not offered. You have to call and request it, but even then, they don't do it. In two occasions they "forgot" to do our room, even though it was requested at front desk. The room was small and dirty. View to a vending machine. No one offer to bring the luggage to your room. Customer service is extremely bad. No solutions are offered. All they can say is "We are sorry". Shelter Island is OK. A lot of hotels. A lot of yachts. A distant view to down town San Diego. Good advise............save your money. Stay somewhere else. There are plenty of hotels offering better deals and with a much better customer service.
We enjoyed everything about this hotel. We loved sitting outside looking out over the marina and enjoying a bottle of wine. The pool, hot tub, and fire pit were perfect and the landscaping is beautiful and we spent several hours just hanging out there. We enjoyed going for a run or a long walk on Shelter Island each day. There's a really cool trail on the beach on the mainland not far away too and within walking distance. The overall value for this hotel is off the charts! The third party that we booked through mistakenly canceled our reservation, but we were taken care of and even given an upgrade.
It's a sprawling resort with palm trees and lots of plants, lobby which is a classic of mid century California design, my room was a cottage with a little outdoor seating area! And Gabby at the front desk was terrific. This is SO NOT personality less cookie cutter FRANCHISE (for record I dislike most hotels). This is the one to savor, enjoy ..
We came down to SD for a long weekend. This Best Western is a great combination of great location, service, and value. It's really like three different hotels with a variety of room layouts. The guy at the front desk, I believe his name was clinton, was very friendly and he made check in easy. We stayed in the Casa Marina building facing the marina, great views during the day and beautiful at night with all the boats and christmas lights. The room is spacious, bed comfortable, and clean, everything (TV, heater, lights) worked as they should. Didn't hear much noise from the other rooms. The hotel is in a great location on Shelter Island with lots of park area to walk along the bay and it's less than a 10 minute drive to downtown SD. We hadn't eaten at their Blue Wave restaurant before this trip (let's face it, usually hotel restaurants are, at best, just OK
We came to the San Diego area for a family emergency, so the trip wasn't for fun. This property gave us nice respite. The location is terrific; much less hustle and bustle of hotel circle or downtown. Great views, generous and well appointed rooms, terrific staff, and lots of shopping and restaurants nearby. There is also a nice on site restaurant, so you don't even need to leave the property. Great walking, biking (bikes available), and sightseeing too. Two great pools top it off. Definitely will stay here in future.
Celebrating my husband‘s birthday, we decided to stay here again, but this time I booked a suite and how lovely was it! It had a nice front room with a dining table, nice kitchenette area, 1 and 1/2 bath, nice bedroom with a large balcony overlooking the Gardens and the marina! I totally recommend this property when you need to get away…
BW Island Palms is a great choice for a Shelter Island stay. We have stayed here in the past and we will stay here again in the future. I'm almost up to the amount of characters needed to leave a revi
We selected Best Western Plus for a quick staycation and were blown away with the experience. Check-in with Jennifer was easy and she made us feel that our business was valued. Our room was incredible, with a view of the ocean from our own private balcony, and the winter rates were irresistable. We'll be back again soon!
We stayed here for the second time over Thanksgiving and loved it again. This time there was an issue with the room I thought I had booked, but Jennifer at the front desk was very helpful and competent in resolving the situation to my satisfaction. This hotel is in a great location on Shelter Island with beautiful views of the marina and San Diego Bay, and great walking paths around the island. At night you can see the San Diego skyline; very pretty. It's easy to get everywhere from here, and yet you feel like you are on a tropical vacation.
First time staying at this resort with a view. Walking along the coast line in the morning as great as we watched the sail boats on the water. Lots of things to do and the food was great with lots of selections. Kids park and place for resting and roasting marshmellow near the water too.
This hotel is very nice and in a great location. We stayed here in August, 2019 for 5 nights in the Casa Marina and loved it. This June I booked the hotel again for 2 nights in the Casa Marina with a king bed and requested a Marina view, top floor, quiet room. I reconfirmed a week before arriving in November that we would get a king bed in the Casa Marina. Upon arriving we were told no king beds in the Casa Marina were available and we would have to go to the Casa Del Mar building. We arrived at 5:30 in the evening so it was not a late arrival. Instead of a quiet room in the Casa Marina our room in the Casa Del Mar was right above the spa and pool, not exactly the quiet location requested. I really like this hotel but would be hesitant to book again. The online reservation system lets you choose what building you want. I can understand they cannot guarantee a top floor, view of the marina room but I expect to get a room in the building I reserved and the size bed I reserved. The room in the Casa Del Mar was very nice but the spa and pool do not make this a quiet room. In summary, their reservation policy leaves something to be desired. I would have given this hotel 5 stars if we had gotten what we reserved. We had breakfast twice in the restaurant and found the food and staff very good.
Room was very clean , staff was very helpful, like Jennifer at the front desk who helped us with our reservation, etc. The manager, Aqeel, was very good in assisting us with our billing and corrected any issues immediately. The entire stay was great including the dinner at the restaurant/bar. Of course the location was absolutely the best......
Vacation was fine, but the facility is average, We expected a more elegant resort, but it served our purposes. Food was very good. I am not sure if we were given the best of their rooms, based on comparability to our Manhattan Club NYC room. We would not necessarily recommend it to our friends.
I was here in mid-November and on my last day had a late checkout query that Danny (front desk / reception) accommodated to cap a good week at this property. It made my exit and lengthy wait time for an evening flight far more pleasant and efficient than would have been otherwise. I look forward to future stays here.
Shelter Island is a narrow piece of land sticking out into the bay. There is about a 3 mile path to the end of the island and back on the opposite side. From the front of the hotel is a beautiful view of the bay and downtown San Diego. Great sunrises from here too. The back of the hotel looks out onto a huge marina (you can Paddleboard there) and beyond is Point Loma and that neighborhood nestled into the hillside. Location is 20 minutes to downtown and just 10 minutes to the airport. But we didn't hear any plane noise probably because the military occupies most of the land between the airport and the hotel and would be off limits to commercial planes. We experienced way above average friendliness and service with the staff. Sales Manager Madison arranged a private family breakfast for 20 of us and got every detail right. Danny is amazing at the front desk for getting just about anything done. Restaurant served good food, inside when it was cool and outside on the patio overlooking the pool when the weather was nice. Lots of free parking across the street if you want to avoid the on site parking fee. We hope to return soon.
We usedBest Western Plus due to it's very close location to SeaWorld and the bay. Upon check-in, we noticed our double queen room did not have a freezer included. We called customer service to see if they had a freezer available for our 9 month olds frozen breast milk. After speaking with Jennifer at the front desk, Aqeel (manager) upgraded us to a suite to accomodate our specific needs, as it has a full-size refrigerator/freezer and kitchen. Incredible support, the room is 2nd floor with a view of the bay, if you're able to book with this location this is the place to go. Across the street is a large fishing pier with a restaurant, as well as a kids playground/swings. There's also a restaurant attached to the main lobby area, which includes a large selection of wines with a solid food menu. The outdoor seating is an elevated view to look at the city/home lights of San Diego in the distance, this was fantastic. We ordered a burger/fries, calamari, salmon, and they offer a kids menu as well. You need to check this location out.
My wife and I came here for our four year wedding anniversary. We live in San Diego but love she area this hotel is in. I got a great room for a fantastic price. So many things to do in the immediate area. Would recommend for someone out of state or a staycation in your own city.
We had previously stayed at this property, though some time had passed since our last visit. The intervening years have been good to the Island Palms. The property is well maintained in a beautiful location. The staff, throughout our 4 night visit, was excellent. They were all friendly, courteous and efficient. A special tip of the hat to Front Desk Personnel Leidy and Danny. We were only one couple of four that had booked this property for a wedding in San Diego, and I can tell you it was 8 thumbs up ratings. Our accommodation in the Casa Del Mar building was very spacious and quiet with a beautiful marina view. The property has posted quiet hours from 10pm til 9am, and we witnessed no violation of this policy. We look forward to another visit and we will not wait so long to visit again.
Location was great with nice views. We were happy with the price. They obviously won't tell you this but you can park for free in the lot across the street instead of paying their daily parking fee. Would definitely stay here again.
This place was awesome! the general atmosphere was great. The location was great. The staff was fantastic. Enjoyed every last minute of this trip. I was going for a clean and reasonable establishment to stay in while in town for my sons graduation from MCRD. So much better than I was expecting! We will no doubt stay here again next time we are in the area. If you're reading reviews from folks down rating this place you can disregard them. You won't regret staying here.
While this looks to be a decent property, there are a few areas that require attention: There needs to be more than one person for check-in/check-out. Lengthy delay in regards to both. Requested a quiet room. Yet, we were given a room overlooking the parking lot on a Saturday night. Needless to say, not quiet. Did request a marina view room, but that did not happen. The so-called heating/cooling vent is in disrepair and should be revamped. Ice machine nearby probably hasn't been in working order for years. Had to get ice from the restaurant. Speaking of the restaurant...enjoyed a lovely lunch outside on their patio. Decided to return for dinner. Totally different experience with inedible ceasar salad and a server that did not return for a long time. Had to hunt him down for the bill. Disappointing, especially given the excellent service at lunch.
My wife and I recently stayed at the Island Palms and had an amazing stay! The staff, location, rooms, and amenities were ALL outstanding!!! The beds are VERY COMFORTABLE and the views are amazing!!! Also, Clinton and Aqeel at the front desk are "AWESOME!" We will definitely be back when we visit San Diego!!
Pros: Beautiful waterfront location close to airport and many area attractions, tennis courts and multiple pools on site, friendly staff, spacious and comfortable guest rooms, reasonable prices. Cons: Some guest room features needed repair, small noise issues, parking fee. Surrounded by water and a marina, it's difficult to imagine this property being just 10-15 minutes from area landmarks like the airport, SeaWorld, and Mission Beach- when there it feels a hundred miles away from a major metropolitan area. Of course it being in southern California, traffic sometimes adds quite a bit of time to even the shortest of area drives. Not your standard, cookie-cutter rectangular box, this is a fun property with a waterside walkway, multiple pools and hot tubs, an on-site restaurant, and tennis courts (my two night stay didn't afford me time to enjoy most of those, but I look forward to a future stay). Comprised of multiple buildings, my king bed room was at the far end of the complex and featured lots of space and nice decor touches like plantation shutters. I welcomed the expansive work desk and sofa for relaxing at night while watching TV. The room would have benefited from some better attention to detail. The towel hook on the wall outside the shower was about to fall off, the door hiding the refrigerator was just as loose, and despite the room being clean the air vent in the bathroom ceiling was dirty. On the first night of my stay I heard the late night banging of doors in the hallway (they're difficult to close quietly) and in the morning I was awoken by the sounds of the marina outside the room, including but not limited to squawking seagulls and people bringing their barking dogs to their boats. Despite these minor inconveniences, I would gladly return here next time I travel to the area. These days unique properties are getting harder and harder to find, and this is the kind that makes one feel they're truly on vacation.
It was a beautiful locations however walls are thin and we were awoken many times in the middle of the night because of people upstirs and next to us. The shower also had air bubbles in the floor and i almost fell a few times in the shower.
This hotel is gorgeous. We had an upstairs room with a view of the harbor with a patio. The room was very spacious. We were traveling with our E-Bikes so needed an elevator which was very roomy and easy to get to our room. Our bed was super comfortable and everything was very clean. There were lots of amenities that we didn't have time to enjoy this time around but are already making plans to come again!
The location was ok.. need a car to get around.. the property also needs renovation.. old furniture and decor, the carpets needs a good cleaning and the bedding needs to be refresh . But overall ok for the money
The property location was great and very close to downtown and other tourist locations, we loved the location and the view. The front desk services was superb and I definitely will visit this location again.
I reserved my room 8 months prior to my stay. When I arrived, I was put into the oldest building and told I was given an upgrade to a suite. I did not want that, but wanted the room I reserved in the newest building. I was given a verbal runaround as to why that room was not available. I was told by different people the hotel was full, the room was out of service as was the other two similar rooms they had, the rooms were getting new mattresses, I would have to vacate a couple hours when the mattresses came (no problem for me to do) and then seeing no new mattresses even come into the building. Why was I given the runaround? I had a heck of a time finding my room at night as the room numbering system in the front of the building did not match the numbering in the back. My room was 222, the front of the building rooms were in a different sequence (the 150s). No elevator in the old building, I had to climb with all my luggage to the top floor, (there was an elevator in the room I had reserved.) Not a good way to start my trip. Despite being promised that night I would be able to check in to my reserved room the following day, it took me a half hour on the phone with a staff person to finally make this happen, as he was definitely bent on my staying in the room where I was.
This hotel is in a beautiful location right on the Marina. Not a lot of shopping nearby, but some nice restaurants and coffee shops (I recommend trying the coffeehub for a good local place, it just about a mile away). Very quiet and relaxing. Staff was super friendly. Really couldn't be happier with my stay. Would definitely stay there again!
The setting of this hotel on Shelter Island next to the marina is wonderful, especially for those of us from landlocked states. The room was spotless, the staff courteous. We did not even experience the usual noise one might expect from adjoining rooms. The garden, with the marina just beyond, outside our front door was a perfect place for a predinner drink. Parking was convenient, if a little tight.
The location on Shelter Island is ideal for a relaxing visit. There are boats in the marina on one side and the main channel for boats entering and leaving San Diego on the other. There is an abundance of wild life to watch, seals, pelicans, etc. You can also watch planes and helicopters from the military base. The hotel itself is very comfortable and clean. The pool area is great and so is the restaurant.
Great location on Shutter Island. Views of the city, marina and ocean. This is our second time staying here and we will return. Large resort style hotel. Free bikes to borrow for the day. Two pools/hot tubs. Clean modernish rooms. Quiet surroundings. Close to great views, things to do and places to eat.
This resort was breath taking. The view was incredible! The room had wood blinds, and had a balcony overlooking the harbor. We loved watching the ships pass by. The pools overlooked the marina and our building's pool had a fireplace. The restaurant, The Blue Wave was exceptional! Our waitress Justine Ketell was the best waitress ever, and made sure everything was perfect! The food was great! We just loved this hotel, and when in San Diego will stay here!
The hotel has seen better days. Our room was old and falling apart. The shower door would not close, the dresser drawers would not stay closed (the dresser leaned forward). The ac system struggled to properly cool the room and the granite countertop was cracked in half. Would not stay there again.
We have stayed in San Diego many times over the years and like to stay in different places. Two years ago, stayed downtown. Last year, stayed in Mission Bay. This time chose Shelter Island, a place between these two areas and decided a first time stay at this establishment after reading online reviews. We were not disappointed. I want to add that there are several great hotels to choose from on the island and we decided to give this one a try. The BWPIPAM is ideally located on Shelter Island. We got a room on the Marina side. The room was clean and very comfortable with an outside seating area. Room had a comfortable bed, coffee maker and a small refrigerator which came in handy. Right behind this establishment is a walking path right along the marina, ideal in the morning. Several fine eating establishments are within walking distance too. Also another choice of a walking path (And park) right across Shelter Island Drive that runs the length of shelter island with cool breezes off the bay and a great views of downtown San Diego and the bay. Spectacular views at night and sunny days! The staff was very kind and was able to help with all our needs. We would 100% stay here again in the future.
We are BW Elite members, this hotel was very convenient since we were going to a concert at Humphry's that night. The concert venue is only a short (walking) distance from here. We enjoyed the bar, had a couple of drinks and appetizers, great service which sometimes is difficult to find in COVID times.
I feel staying at the Island Palm Resort through RCI, was very disappointing because of the location of our room. We attempted to get a room change several times, but we were unable to get a change despite seeing many bay rooms available throughout the resort.
Great hotel and location. Thoroughly enjoyed our stay. Only issues were some how having two reservations. Resolved and given free parking for the inconvenience, which was more than fair. Safe did not work and although reported was not fixed. Also using the bathroom was like taking a shower on a trampoline. The shower tub combo had been upgraded by installing an insert over the existing tub. Somehow water had been trapped in between. We were fine but someone with balance issues could fall. No response from management when we reported it.
We stayed at Island Palms for 12 nights. It was even better than we expected and we would definitely go back! They treated us well from the moment we arrived. We did have to wait for our room to be ready and it was about 5pm before we got the keys. However, they did give us free parking so we were pleased. The marina view is beautiful! We were in the Casa Del Mar building close to the pool. The room was very clean and comfortable. One of the more comfortable beds I have slept on in my opinion! The bedding was nice and cozy too! One day about 3pm our smoke detector started beeping. It continued throughout the night into the next morning. They kept telling us someone would come fix it but no one ever showed up. We went to the office and told them what was going on since phone calls were useless. They apologized and Danny gave us some breakfast coupons which was nice and he got our alarm fixed. Kuddos to Danny for the excellent customer service. Breakfast was very good but like all of California was on the expensive side. $40 for two meals...I can't say much on the cleaning crews or maids because we never had any service which we didn't need. Towels were easy to get. The pool was never crowded so we got chairs and loungers everyday. The pool was a little chilly but refreshing. A wonderful stay of 12 nights! If I am being picky and I had to point out any negatives there were a few. The room needs more towel bars or hooks. There was only one of each in the room but we never had a place to put wet towels and bathing suits except outside! The bathtub had a liner in it but it felt like it had never been glued down so when you took a shower it would wobble and water got underneath of it. It was a weird sensation on the feet. The water had an odor to it when you first turned it on. Not sure what that was but it was fine after you ran it for a few minutes. The other con was parking. We felt each room should have a designated spot. On the weekends the hotel parking lot is packed full! If I had paid for parking and wasn't able to park in the lot I would have been unhappy. These are me just trying to find a negative and no way would it effect my decision in staying there again! Our trip was wonderful and we hope to see you again in the future BWIP! Thank you for your hospitality!
We have been to San Diego twice, in 10/2019 and 9/2021, and stayed at the Best Western Plus Island Palms both times. Other than the common pandemic adjustments, our most recent stay was just as good as the first. We stayed in the Casa Del Mar building both times which I would recommend. The location is near perfect. There are some restaurants in a reasonable walking distance (and it's a pleasant walk), but it's not far to downtown, the zoo, beaches, etc. The parking lot gets pretty crowded on the weekend but we always found a spot, even if it was far from our room. (Also, I believe there is a parking garage at the southwest end of the property that we didn't realize was ours until midway through our stay, which might have been closer than where we ended up parking). When we came back late in the evenings we frequently saw hotel staff patrolling the parking area which is appreciated especially with the $18/night charge. The room was comfortable and in my opinion a great value for what we paid. The hotel clearly isn't new, but everything worked that we needed to and was clean. The bed was comfortable and we slept well. One suggestion I'd have for the hotel is in this time of limited housekeeping, to stock the rooms with enough toilet paper, towels, soap, etc based on the length of stay. We had to call guest services twice to get more of those items during our 8 night stay, which they came and dropped off while we were out. All the staff we spoke to during our stay were very friendly and helpful. The wifi worked well for a hotel; on this road trip we stayed at a couple of other hotels where it was so slow we just used data on our phones but here it was fast enough for normal browsing. We will definitely stay here on our next trip and keep staying here as long as the quality doesn't go down. Given the location right on the water the price is very reasonable and when I have searched other hotels in San Diego out of curiosity, comparable hotels in much worse locations seem to be only a little cheaper. I would highly recommend it for anyone spending time in San Diego.
This Best Western was so conveniently located close the Humphreys Concert venue. Rather than driving home at night, it was so nice to just walk a few blocks and get rest prior to going home. The bed was comfortable and the room was very clean. The staff is helpful and cheerful.
On the spur of moment we decided for a weekend getaway. We have never experienced Shelter Island and thought we would give it a try. I chose Best Western after reading some favorable reviews. For a room under $200, I was very pleased. The room was comfortable and well appointed with a great view of the Marina. We enjoyed the bar area and appreciated the great service (front desk included). We Will Return (5 Stars out of 5)
This is a beautiful area in San Diego. The staff is very nice and helpful. The hotel is older but well maintained. We had a big family gathering in this area and this hotel served our purpose very well
Good location near harbor and restaurants. clean room, quiet at night, beds was comfortable with soft pillow. Refrigerator was rather small, together with coffee maker. But, overall, it was good value
We met a small group of friends for a 5 night stay. Our room was clean and comfortable and very safe on Shelter Island. The staff were friendly and helpful. In this new Covid era we were apprehensive of how they would handle room cleaning but they made an effort to insure we had all we needed.
Love the views. You can walk across the little street to the boardwalk at the San Diego Bay. We love walking the military aircraft in the afternoon. Watching the boats is so relaxing. The little beach was fun for our little granddaughter to play in. The on site restaurant near the marina side has nice views, nice people, good food and reasonable prices. There is an onsite playground now. So fun. We will be back. We loved the little dorm frig, coffee maker and microwave in the unit
Stayed only 2 nights this time. But stay here a couple times a year. Great place! Great views of the harbor and marina. Walking distance to Humphreys for concerts and many restaurants on Shetor Island.
I was looking for my room, unsure of the building, a team member saw me struggling with my food, bags, map & room key. He came right up offering his help, took the bags, leading me to my room & handed me a wet wipe to clean my hands as he exited the room with a “Enjoy your stay”
Beautiful hotel with sprawling landscape and views of the marina. Clean spacious rooms with multiple pools and things for friends and family to enjoy. Milkious at the front desk was absolutely superb and made up for the customer service that lacked at the bar in their restaurant. Overall fantastic stay and looking forward to my future trip.
My husband and I booked our rehearsal dinner here for our wedding since our venue was close by, we also used this hotel to block off rooms for our wedding party to stay. Steve Schell, the Director of Sales & Catering was our contact and he was SPECTACULAR to work with. Not only did he help us create our perfect rehearsal dinner, but he worked with us to create a contract that gave us everything we wanted at a great price. He also set up a wonderful room block discount for our guests. We had complications elsewhere with our wedding venue due to COVID and Steve was so quick to help connect us with other nearby venues to find us a new space to host our event and he saved our wedding!! I highly recommend the Island Palms Hotel & Marina not only for its location and amenities, but for people like Steve who work there and make the entire experience flawless! Thanks also to Maddie Martin for coordinating, and the staff who ran our rehearsal dinner wonderfully.
Room was clean. The Grounds were beautifully landscaped and maintained. The housekeeping staff were kind and efficient, brought extra towels as needed. The Front Desk was very helpful. Loved the Free bikes that were available. The pools and spa were clean and a nice size. The Restaurant Food was delicious. This is a great location with great views of the Harbor. This Hotel was fabulous.
We were pleasantly surprised by this resort. The staff was exceptional on check in . Our room was large and comfortable. The bathroom was large which is a plus. We had a Marina view looking at the Point Loma hillside. The room was quiet but I understand summer can get rowdy so they have strict rules in place. The only problem was a leaky toilet which I reported three times to staff but maintenance never fixed it.
Pay the little extra for the marina view. It is definitely worth it. This place has more privacy than the typical hotel. Outside the hotel is a nice area to go for a walk along the marina. The restaurant served good food for the price and the outside eating area has a good view of the marina.
We took our 10 year old granddaughter on vacation to San Diego. The room had a small kitchenette which allowed us to make breakfast in the room. The room was quite large, plain, but with a good view of either the harbor or the marina (we liked the harbor for watching the big boats come in.) We really liked the pool (however not enough lounge chairs) and we ate several meals at the restaurant. We stayed there four nights and would likely stay there again.
This is the second time we have stayed here. The hotel has a beautiful layout, but king suite we had was dirty and we killed nine cockroaches and finally stopped counting. This was a three night stay. Shame on Best Western for letting this beautiful hotel get into such a dirty state! The furniture, carpet, walls, and doors are filthy! We wore our flip flops the whole time because the carpet was so dirty. The layout of the hotel is beautiful, but the rooms need a "deep" cleaning very badly. The restaurant for dinner is over priced and lousy food, go to the BRIGANTINE! Four minutes away and awesome food and service!
The service at the shelter Island palms resort Point Loma San Diego Start office manager Mr.Bob has great management skills Bob goes above and beyond to meet your needs for you and your family he will go the extra mile to keep a customer happy I'm very thankful. This is a tradition my wife and I have develop for our kids a family staycation once twice a month thank you for your service will look forward to doing more business with Palms Shelter Island Point Loma San Diego ca. We live 15 minutes away from the resort that is worth every dollar to stay here specially with Mr.Bob being the manager he makes sure you're taken care of and happy and comfort within your stay. Martin Thank you,
We were pleasantly surprised during a recent multi-day stay at this hotel on Shelter Island in San Diego. The staff was efficient and consistently helpful, with the accommodations being excellent––not pristinely brand new but very modern and well-maintained. An added bonus was the hotel's internal Blue Wave Bar & Grill Restaurant, which offers breakfast, lunch, and dinner with more reasonable prices than the Vessel Restaurant at next door's Kona Kai Resort. The Blue Wave's personnel is excellent and the quality of food exquisite in our humble opinion. Overall, this property and its accommodations and perks are a much-appreciated alternative to the more expensive Kona Kai and Humphrey's Half Moon Inn, both located on either side of the Best Western Plus Palms Hotel.
This is a very well run hotel along with a friendly staff. Rooms are exceptionally clean with very nice decor. Downside to hotel is the nightly parking charge of $18.00 and on Saturdays nights you're lucky if you can find a parking spot near your room.
Some information to help you with your selection. I've posted pictures of the property maps which I wasn't able to find online. This would have saved me tons of time. From the way rooms are currently listed on the website, the ones that don't say either Marina building or del Mar building are in the Grand Marina garden or in the sunset garden from what I can tell. If you are looking from Google maps, casa Marina is the one closest to the tennis courts, then it's casa del Mar, then it is Grand Marina garden, and then the pool, and then the lobby and some other buildings, and then the sunset garden buildings. We stayed in the Grand Marina garden building, number 208 upstairs. The room description said scenic view and in this case it means a view of the marina. For whatever reason the casa Marina and casa del Mar room descriptions give you Marina view for that same view. Our suite room has a real kitchen that includes pots and pans and dishes and silverware. The bathroom has a shower but no tub. The living room and kitchen is separated from the bedroom with double doors. There is a patio if you could call it that pointing towards the walkway which is fenced off with a low fence, but it isn't something that mostly faces the marina. It kind of does. And it's not private. I can see what people mean that it is an older building and could use renovation but honestly it's just fine. The beds are comfortable and the shower is fine. We like having lots of space here and also being quite close to the pool. We've been parking in the parking lot across the street overnight and it's been fine. The signs indicate that you aren't allowed to park overnight on the street itself. But the lot that seems to be fine and there are some RVs over there. There is a laundry room with coin-op laundry which we used and worked well. I'm told that you can buy detergent from a machine in the laundry room. You can check out a key from the front desk to get into the laundry room and they will give you quarters to work the machines. A few other things, one is that we really don't hear airplane noise. The other is that the location seems to be reasonably convenient. And finally, the folks at the front desk have been helpful. I think that the pricing for this hotel is reasonable given everything and we are having fun.
This hotel is in need of an update. Our room had a leaking faucet and a very large stain on the carpet. We usually stay in Casa Del Mar building but not this time. I paid for a marina view and was give room 147 which has large plants in front of the room and a tiny bit of marina view. There were only 10 lounge chairs at the pool and 5 of them were broken. I told the front desk who called maintenance, the maintenance man said, “that's all we have”. I told him they needed to buy some new ones. No reply. We go there every year and I think we will try another hotel on the island next time. Hopefully they will update the hotel by next year.
BW already has my extremely detailed review. Also expressed my displeasure with several details during check in, check out and stay with onsite Front Desk Supervisors but seemed to fall on deaf ears. Including fraudulent charges on my room bill from onsite restaurant which took too much time to get credited at checkout. Average Best Western Hotel in an exceptional location. Don't be fooled by location and scenery. Step up your game BW Island Palms as Ill be looking to stay at other Hotels when I'm back in SD in a few months.
I really do not like writing negative reviews but I as much I research in hoping to find the perfect hotel, I am certain that others do as well. I chose this hotel because of the great reviews. It was not great, though there were some pros, the lack of cleanliness unfortunately outweighed the positives. Pros... Large room (we stayed in the King with full kitchen) Nice view of the Marina Comfortable Bed Cons... NOT clean...hair on the bathroom floor. Chocolate on the barstool. Walls dirty. Windows not clean. Dated. Inside cabinets and doors with holes. Housecleaning will not clean if less than 4 day stay. Which, when using the kitchen, a broom or vacuum would be good to have available in the room. Kitchen- minimal utensils and plates/bowls/cups. I did let the front desk know about the room condition and asked for housekeeping to clean. No one ever came to clean the room during our 3 night stay.
The hotel property was very clean and the grounds were well kept. The lobby was well stocked with hand sanitizer and the staff demonstrated their commitment to keeping guests safe. Our suite provided us with a great view of the marina while being quite private. The patio was spacious and relaxing. The suite itself was homey, spacious and comfortable and the kitchenette was well stocked with all of the necessities. The staff was very courteous and the check-in process was efficient. We received a timely response from housekeeping when requesting extra pillows. The pool area was very clean and tidy. Our overall stay was very pleasant.
Convenient and nice area by Marina and Bay. Staff was helpful and friendly. Restaurant was good. Rooms are now dated. Bathroom was not clean by my standards. Tub was dirty and chipped. Walls were dirty. Things wear out and become hard to clean over time. We have stayed here for trips for several years and always loved it. Restaurant was OK. Nice pool area. Nice staff.
Great hotel. Still suffering from staffing shortages and COVID protocols, hope we all get back to normal soon. This location has always been our “go to “ in the San Diego area. Lots to do, and close to everything, it is a great place to stay if you do not want to deal with the madness of downtown.
Great property that's seen better days. Recent stay was disappointing. The location is outstanding. The concept is good. The execution seems to have fallen off considerably. I've stayed here a half dozen times prior; always exceeded my expectations. This most recent stay...the hotel fell short.
BW Island Palms Hotel has been a decades long favorite hotel in San Diego but a recent visit has left us discouraged and looking for a new place to stay in SD. This hotel has lost it's charm, cleanliness, and quality since our last visit 2 years ago. What a shame for such a perfect location to be lost to something that should be so easy to keep nice! Shame on you Best Western!
We have enjoyed many family vacations at the Best Western Island Palms Hotel. When we deduced to travel to some place were the weather was much cooler than our home surroundings, we decided to visit the Island Palms Hotel. All of the employees are wonderful and helpful. The suite was very comfortable with a great view. The Blue Wave Restaurant serves delicious food all day. We love the grounds and the ability to walk the length of Shelter Island, making a complete circle each evening. The hotel location allows for short day trips to Coronado Island, Seaport Village, SeaWorld, etc. We saw the fireworks each evening from SeaWorld.
We had a great week long stay at the Best Western Island Palms. We stayed in a marina view one bedroom king suite with a kitchen (no oven). I called a week before our trip and Danny recommended the marina view room and said he would pick out a good room for us. We were very happy with the room. It was clean and modern enough (some signs of age but nothing too noticeable). I should note that I have very high standards for hotels. The separate bedroom was great since our toddler goes to bed early and naps during the day. The bathroom was separate from the bedroom which was also nice. The balcony was a good size and the view of the marina was great. We could also see the bay from our balcony. The hotel was quiet. We were never disturbed by noise. Housekeeping stopped by once to give us clean towels and take out garbage. That was fine with us but if you want more frequent service, you probably need to request it. Our room was missing a toaster and housekeeping promptly brought one (and a replacement when the first one didn't work). I highly recommend walking on the path along the bay (across the street from hotel) for amazing views of downtown San Diego and to watch all the boats and helicopters (naval base across the way) going by. It's especially pretty in the evening. There's a bay beach across the street from the hotel which was great for our toddler to play in the sand (water was a bit murky but we saw several locals go in). There's also a nice playground on the bay a short walk from the hotel. The hotel is in a very scenic area and we were impressed by the views. A few minor suggestions for improvement: a sponge and/or dish towel for kitchen, lid for kitchen garbage can, our balcony only had one chair but others had 2 chairs, some rooms had a door mat but ours was missing (would have been nice to wipe off sand from shoes), towels by the pool (maybe they're supposed to be there but were out when we visited).
Hotel is in a great location with a great view on the marina side. Loved this about the place. However, the room is another experience. Very worn and dirty stained carpet. Double room was very small. Housekeeping did not tend to our room the second day so we asked for fresh towels and left it at that. 3rd day went to the front desk to make sure housekeeping would tend to our room that day. Was told it would happen and even asked what time I would like. Asked for noon time as we would definitely be out at that time. Returned to the room at 4:00 PM and no housekeeping. By this time our trash was overflowing and we were completely out of TP and tissue. Called the front desk and all they could do was deliver TP and towels, too late for housekeeping. Three night stay and not once did our room get a visit from housekeeping. For the extremely high cost this was totally unacceptable. Everyone I spoke with was very nice but no follow through with my housekeeping requests.
We had for rooms for 12 family members. The double queen suites we perfect for all us. the marina side had a beautiful view. A playground just down the walkway for the kiddies. They accommodated us with early check in as we had a very early flight.
We came to California to release the ashes Of a family member, the area she was raised in and loved so much. Everyone at this Best Western was amazing, from the lovely ladies that kept the room immaculate to the fun folks in the lounge, everything was Great! The location is absolutely perfect, the marina on 1 side of the hotel and the bay on the other.
We can't say enough good about BW Island Palms Hotel & Marina!! We stayed here for a week in July 2021 with our four children and it was wonderful!!! The staff were friendly and helpful. The restaurant and bar were great. The rooms were clean and tidy. The views are unbelievable on both sides! We enjoyed seeing the military planes and ships come and go from the nearby base. The pools are perfect for kids! We have no complaints here- truly had a great time here and can't wait to come back!!
The hotel has 3 different buildings at 3 different price points with different amenities and views. This was not explained when I reserved the hotel. The customer service was subpar, internet didn't work, many guests had complaints at check-in (should've been a warning ⚠️ to me) and lots of miscommunications. Management did try to compensate for the many issues we had during our stay. The hotel is in a great location and with a few adjustments could've been a fantastic experience.
We just needed a safe and comfortable place for the night to eliminate a 2 hour drive home from SeaWorld. This room was that. And that's it. We were charged an incidental fee in case of damage to the room, but quickly realize the room already had smoking odor, burn marks on the walls, cracked wood throughout, stained carpet, and a broken patio door handle. All reported. The front desk seemed indifferent. They offered to send a maintenance man...
Shelter Island is a good central place to be in San Diego. We went for the Marina view room which was cheaper and also a better choice view wise. Loved the balcony and used it a lot. Was not aware of the parking charge ($18) a night. Also there is no free breakfast at this BW as there is at most. The room was very spacious and well appointed.
We have been vacationing at Island Palms for three generations in our family. Always we are extremely happy with our stays.So many memories at the pool, bicycle rides, food, and watching boats and birds for hours on the patio. So many years of family fun.
Located about half way on Shelter Island with views of the bay and marina, this hotel is just what we were hoping for. Our room was large and comfortable, with chairs and table on the balcony. There are two pools and a tennis court and plenty of parking. We got a great night sleep and enjoyed coffee on the balcony in the morning, watching the boats, ships, and waverunners. There is a lovely walking path along the bay and a small sandy beach with fire pits. The hotel is close enough to all the tourist areas of San Diego, without the noise and commotion. The front desk staff is exceptional and we had no problems at all. We will definitely come back to stay at the BW Plus Island Palms Hotel and Marina.
Good value for the dollar. Nice setting on Shelter Island. This is my go to place whenever I visit San Diego. Walking distance to other food options and attractions. Small bar, with an intimate setting.
Great rejuvenating location. Pools and bar and restaurant are great. Walls are a little thin so earplugs recommended if a light sleeper. The carpets however, are filthy and need replacement. Housekeepers do a great job but they can't do anything about the carpets - they're stained and dirty and need replacement. I've stayed at this hotel several times over several years and this is the case in many rooms. I would definitely stay again and recommend it to anyone staying in San Diego. Just don't go barefoot in the room if you're sensitive about carpet cleanliness.
If you have the wonderful opportunity to stay at this property, without question one of the finest BW hotels worldwide, make a special point to connect with and use a front desk member by the name of Danny. We have traveled worldwide, and have stayed in all type of hotel/resort properties; Danny is an absolute professional, who focus is to make sure you are taken care of, feel like a VIP, and that every part of your stay is a five star experience. All and any requests are immediately handled with respect, courtesy, and a positive attitude.
This hotel is our favorite place to stay in San Diego. This time we stayed for 7 nights. Excellent service, quite (after pool hours), and very nice setting as we had a marina view. We ate at the restaurant for breakfast and food/service was very good. The wifi is awful. Nowadays we depend on good communication. It was 2 bars but went to zero intermittently. I tried to work with their off site IT but no luck there. We have good iPhones and iPads and no problems at most other locations. The reception was kind of poor for our TMobile cellular except in the parking lot so that was not a great workaround. I would urge management to upgrade their wifi service soon!
During a recent trip to San Diego, we stayed one night at the BW+ Island Palms. This was a second time staying at this hotel, and once again, it exceeded our expectations. The location is outstanding - great views, memorable walks along the bay, and all-around nice people. We ate twice in the restaurant - great service and the best breakfast burrito I have ever had. Check-in was smooth and the staff was very accommodating. "Covid" safe but not over the top. Great value and we will return!
We stayed on the marina side of the apartment. Make sure you ask for a water view, as some views are blocked by palm trees. There were 2 chairs outside, where we enjoyed sitting and feeling the cool breeze.
paid almost $800 for to nights to enjoys the marina view was told I had the best view. my was bushes couldn't see the marina very disappointed will never stay at this hotel ever again all I was told Sorry
My overall experience was great. The location is super fun. They have complimentary bikes. My family rode to the local bars, restaurants and shops. We also rode to Liberty Station which is a must when you are in town!!
The room (a suite) was very nice and roomy. However, this hotel is not prepared for the pandemic. No cleaning service available, and no way to communicate what you needed. No dishwasher or oven either. No soap or cleaning tools provided to wash dishes. I had to ask for everything. I wrote a daily list of what I needed and brought it to the front desk. Also, no procedure to get rid of trash or the mounds of towels we accumulated daily. I have stayed at other establishments during the pandemic that handled these situations much better. Note: this hotel does not provide a free breakfast either!
You won't be disappointed! I had Marina view. Quiet. Clean. Best mattress! Great pool! Sunset every night! Walk to local eateries. All the staff gave 5* service. Can't wait to go back soon and stay longer!
Liked our stay here. Nice clean & comfortable room. Loved the view. Dining was subpar for the price especially the pasta dish, pretty much hamburger helper. Parking was free across the street so I wouldn't pay extra for their parking.
The island palms resort was a beautiful hideaway spot on shelter island and so much is walkable. Restaurant is OK (vegan friendly/options HA-none!) but staff especially front desk Danny was the “ get it done! “ guy of the trip! So convenient to the Marina.
Lovely property with beautiful views and a walking path along the marina. Spent four nights in the Del Mar Building. The room was quiet and comfortable and the service was wonderful. Tennis courts (with lights!) were well maintained. Will definitely stay again!
Very nice hotel on Shelter Island. The hotel staff was always accommodating. The area is pretty quite and you can always see the Navy ships going in and out of the bay. Would definitely stay here again.
Location great! Shelter island is easy to get around, walkable. Nice patio on our room. We drove everywhere in SD and found parking pretty easily. (No shuttle on shelter island) Asked for more coffee packets and got it quickly. Not fancy but clean.
The hotel is a must stay in San Diego. The Hotel is absolutely beautiful. The view of the Marina and Sun Set were gorgeous and the staff is amazing. They are so friendly and helpful. The Suite I stayed in was beautiful and had everything I needed. The beds were great and everything was top of the line. You should make the your go to Hotel.
The location is fabulous for this hotel. However, that being said, the carpet was disgustingly dirty and the locks on our slider did not work. I complained immediately after arrival and was advised they would take care of the problems. We stayed for two days and nothing was done.
Great view, great staff, overall great experience would recommend 100%. I stayed for 3 nights 4 kids 2 adults patio was awesome sun rise and sunsets were amazing you need to stay somewhere near by restaurants and attractions this is the place. Pool and hot tub clean and beautiful.
My husband and I have stayed at this location at least three times over the years. We have always loved the location and appearance. We had a good experience this trip as well but noted that the interrior of our building and room seems a bit outdated. Everything was clean but we had to call to get more washclothes and no communication was provided on housekeeping during the Covid situation. Walls are a bit thin so you can hear pretty much every conversation happening in the rooms around. We noticed quiet hour signs posted this trip which suggests others have complained about this problem. Parking is always a bit difficult here as well. We were lucky and were able to find a spot each evening we returned but noted the last night they had blocked off an entire row in front of our building with no signage or notice. We will probably try a differnent hotel next time we head to San Diego.
This is the perfect weekend getaway destination for couples. The Wife and I enjoyed the relaxing room and plush king bed. The staff was extremely polite and helpful. All in all a great experience.....
The location was in par with what I was expected. The price was in par of what I expected. There was the amenities I expected. The team from the front desk to the restaurant were fun, engaging, and nice. The housekeeping were welcoming and nice. I definitely will come back again. Maybe the turn off was certain guests within my area that made it uncomfortable. Either than that, I loved this place. This is too quaint.
This hotel was delightful. Not fancy but an amazing value for the price. Harbor Island is tiny and interesting. Very thin strip of land. The hotel location is water, rock, public grass and sidewalks and benches. Then the road, the private parking lot (paid, reasonable $), the hotel, then water, harbor with boats. The rooms are small but clean and decorated with some character. Our ceiling was wood and beams painted white. The doors to the rooms open to the outside. There are 2 stories with stairs. I was ground level and could park my car in front of my room and see the water across the street. I kept thinking I was right on the water for cheaper than some generic hotel in Mission Valley. I am very happy with my choice. The little restaurant had large windows overlooking the boats and an outdoor bar and swimming pool area. I did not eat there so I can't speak to the food. The desk staff was very friendly. Like a nice clean motel but funky and interesting and on the water. Awesome!
The Island Palms is a great little gem in San Diego. We have stayed there many times over the last 10 years. Its in a lovely setting on Shelter Island, close to the airport. They don't build hotels like this anymore. The only thing I would suggest is to upgrade the plumbing fixtures. They all work fine, but are clearly in need of replacing. Our most recent stay was during May of 2021, so the pandemic was still in its (hopefully ) final moments. The Island Palms is a great place to stay..it just needs a little TLC...screen doors that open and close easier...little things. We will be back !
We wisely selected a second floor Casa Del Mar Water View room facing the quiet marina. The deck was inviting and comfortable. Everything you need is a short walk away. I recommend an early morning walk around the island.
I've been staying here approximately 4 times a year for a training conference. The location can't be beat. Marina on side and the bay on the other. Great for walking for jogging. Lots of fine dining in the area and the restaurant on site is pretty good. Every second story room has a good view of either the bay or the marina. Every once in a while the navy helicopters across the way can get a bit noisy but they usually shut down around nightfall.
This hotel was amazing. The staff was friendly and accommodating. I would recommend that you get a room with a view of the water. It was so nice to see all the boats every morning. The hotel was in a great location directly across the street from the bay. There are several restaurants near by and it is a 10 minute drive to the airport.
This location is a really nice location for a Best Western. Also, it is clean and the rooms are very comfortable. I will stay again at this location when I am in San Diego. Only issue can be parking when it is really busy since the hotel does not seem to enforce parking permits.
Staff was very accommodating and helped us with parking issue. Was a fast check in and chack out amd beautiful overlooking the ocean and marina. Highly recommend this stay it was a great surprise for us when we arrived and during our stay
Our room was filthy! The carpet was stained and the charging station on the desk didn't work. Our building was missing an exterior door handle and the fireplace at the pool didn't work. When I called the front desk I was put on perma hold.
Boat Marina in back, Bay across the street out front, with a smaller beach. Great views. Friendly attentive staff, the restaurant was great. The Chicken quesadilla was amazing would highly recommend it!
I enjoyed immensely my stay at the Best Western Plus Island Palms in San Diego. This is a beautiful location with good access beaches, SD Zoo, Sea World. I highly recommend this hotel for business or family pleasure.
This was our second stay at this property. We thought we booked a marina view room, but were given a room next to the parking lot. No other room was available to move to and hotel insisted we booked a "non view room". Room was large but could be updated. Carpet did not seem clean. Had VERY noisy people directly above us. Hotel restaurant was still not allowing dine in -- carry out only. No free breakfast is offered. Only coffee in room, no tea bags. Property needs security to walk property at night to keep noise down. Our stay four years ago was much nicer.
We had a great experience using Island Palms. We had four rooms. Great views. Nice staff. The only downfall-the heater would not work consistently. And we had no kitchenware for our bigger suite. And we were given late notification of our room availability.
Beautiful location for this hotel on the Marina. Navy ships are visible passing by the bay. It's a quiet part of Shelter Island in San Diego which I loved. We had breakfast at the restaurant both days we were there and it was superb!
Beautiful scenery suites are just perfect and roomy. $18 for parking! Restaurant was okay but many great options nearby with amazing views. Boat rentals nearby ... Will go back because of the location!
I was not happy with the surprise fee . I received an email with my total . Then got a new total 2 weeks later of an additional $300 I've stayed here twice in less than 6 months . There won't be a 3rd time . Manager on duty said oh well thank you .
Was pleasantly surprised by amazing front desk staff, but immediately let down by condition of guest room. Extremely noisy (noise transfer between rooms) with almost every surface needing TLC. Paint chips, scuff marks, stains, carpet worn out. This facility could be excellent, but the ownership needs to invest in the rooms. We ultimately checked out one night early due to our concerns about cleanliness and noise and went to another hotel in San Diego that was far nicer/cleaner/amenities for $10 less per night.
This is a hidden gem. Bed was comfortable bathroom shower clean. Room was right across from bay and gorgeous view of downtown San Diego. Normally I travel with Lysol spray, Orange cleaner, and Clorex wipes to wipe down room bed bathroom toilet and this room didn't require all that extra you could smell disinfectant and staff took time cleaning. If your looking for peace and rest this is a nice place. It's an older property that is well kept. We visited the restaurant onsite and even though limited staff working we never felt unattended too. The view from restaurant seating outside the bar area has views of the bay where the boats are parked and just overall nice ambiance. Didn't experience bugs, bed bugs, or dirt from floor. The only disbelief was seeing other hotel guest be dirty with not throwing their trash into trash. Overall as I like small hotel feel with quality this is a for sure I will return. The room has a microwave and small refrigerator which is perfect for small snacks storage. So definitely wasn't overpriced either for my days stay. It's located on the other side of the bay from downtown San Diego not the hustle bustle of crowds. Simply loved being able to walk across to access walking trail and bay with sand and fire pits first come first have. Will definitely stay again. There are a few rooms available with patios.
Check-in and check-out was a breeze. The wait is never more than 5 minutes. Tyler at the front desk is especially helpful and friendly. Hotel grounds and pools are clean and welcoming. Room is small but adequate.
We made a last minute decision to visit San Diego and we chose the Island Palms as they had a room with a kitchen. I was happy to see they were not price gouging as we have experienced on the Central Coast of California. They do charge $15.00 for parking in an unsecure parking lot, which is unnecessary. They did not charge a resort fee. The hotel is on Shelter Island. This was our first time staying on Shelter Island. We have now stayed in each of the different areas of San Diego, and this was one of our favorites. The hotel has rooms that have a bay view or a marina view. We chose the bay view as I wanted to see boats coming and going, rather than boats sitting in the marina. It was a good choice as it was very noisy, at night, in the Marina. Also, we ran across someone smoking weed on the walkway along the marina, though the property is non-smoking. The smell permeated throughout the building. There is a road between the hotel and the bay, so you are not directly on the water. There is a lovely walkway and a fishing pier. My husband served in the Air Force and we could see the planes leaving the navy base on Coronado Island from our balcony and our room. While the planes are loud, the flights are not continuous, but rather random, so the noise isn't aggravating. To us the noise is a reminder of those in the military sacrificing their lives for us. The bay view balconies are not private and they are not at the front of the building. They are set adjacent to the walkway and door of one's unit. They hold a table and two chairs. One can see the sunrise, but not the sunset. Unfortunately I am giving the hotel 3 stars due to their allowing partiers to continue to party after repeatedly being asked to shut down the party; the lack of trained security; the maintenance and cleanliness of the room; lack of sufficient personnel. Our biggest complaint is the hotel being used as a party place and the thinness of the walls. The noise comes through the wall vents. On Friday night young people checked into the neighboring room. At 9:30 PM the music was turned on and it was bass heavy. Quiet time at the hotel is 10:00 PM to 9:00 AM. There are handouts at the front desk advising guests they are given one noise warning, the 2nd warning all non-guests are asked to leave, and the third warning, they will be evicted with no refund. By midnight we had complained 3 times. The party was shut down, but at 5:00 AM the partiers started noisily leaving. I complained to the manager the next day and I was told the group was checking out. Unfortunately the next night new partiers came in. At 7:00 AM kids started screaming in the room adjacent to our bedroom. Kids were skateboarding down the middle of the parking lot, making it difficult to back out of one's parking space. Guests in a downstairs unit had their door open and loud music on. Their pit bull escaped their room and the group went outside and started using the F word quite loudly in front of their children. There were three of us in the Bayview King Suite. It had a full kitchen and one bathroom. We found the room had a musty odor and my daughter stated it smelled near the sofa, as though something had been spilled, and it had soured. The sofa bed had sheets, one extra pillow in the closet, but no blankets. I called at 10:45 PM and asked for a blanket. I had to call twice, and I was told there were only "2 people working". 35 minutes later security delivered the blanket. When the sofa bed was opened we found food on the ground between the mattress and the back of the sofa. The springs on the sofa bed were broken. The following day we asked housekeeping for a vacuum. The sweet housekeeper came in and apologized advising the sofa's are too heavy to move. She vacuumed up the mess, obviously left by kids who had previously used the sofa bed. Due to Covid the hotel puts the dishes for the kitchen in a large Rubbermaid type container. Unfortunately there was food encrusted on the plates and the silverware. We don't know if the hotel is cleaning the dishes, or if they were cleaned by the last guest. If the hotel is cleaning the dishes they should put a sticker indicating they are clean, and they need to do a better job checking the cleanliness of the dishes before putting them in the container. The blow dryer smelled like it was burning when used, and it made a strange sound, so we took it to the front desk to exchange the dryer and housekeeping brought us another blow dryer. In the middle of the night either the refrigerator, or the AC went on and it started out a low rumble and it ramped up to a roar. The hotel has two swimming pools, and 2 tennis courts. There is a restaurant. Breakfast is not included with the hotel room, which is fine with us as we typically find hotel breakfasts are tasteless. This hotel has many amenities we enjoy. It is in a scenic and walk friendly area. Unfortunately they need new management who controls the property rather than turning control over to the guests.
The hotel is great and fantastic location close to everything. Danny at the front desk went completely above and beyond for us. The housekeeping was on point. The pool was also amazing nice and warm..
The exterior is very pleasant and the view is amazing. It is very quiet and I loved that we had a balcony so every morning we got to see the ocean. The pictures don't do it justice as it was better looking in person. I went with my significant other and we spent most of our time out of the hotel so for the price we paid it was worth it. (As a best western member) Only complaint would be that I had to wipe down the tables because they were visibly dirty like cup rings & the bed was not too comfortable (very hard).
We enjoyed the view of the boats, people walking and the music of Reveille across the way at the Navy Base. It was conveniently located next to many restaurants including those we ate at in the Marina.
This location is beautiful. Water on both sides. Well appointed rooms. Extremely friendly staff. Gorgeous views. Comfy beds. We will forever come to the Island Palms! You can eat the value. This place needs us down
Very nice location and easy to access on shelter island. Check in was great, we were helped by Danny who was enthusiastic and helpful, he explained everything and answered all our questions. The room was clean, modern and had a great ocean relaxing feel. We had a side room with a balcony waterfront view, which was nice. This location offered free bike rentals, so we took advantage of that. We went down in the afternoon and were helped by Kyle who also was enthusiastic and helpful, he explained everything and let us borrow the bikes. That night we wanted to use the hot tub. We went to the pool area in the Casa Del Mar building. All I can say is wow the view and area was amazing. It is an enclosed area with clear walls and a gas fireplace. It is elevated a little and you can see the entire waterfront, all the boats and houses dimly lit. In the morning there is a breakfast to go bag, which is standard at any Best Western these days. I really hope all Best Westerns go back to full breakfast once the pandemic is over. We were helped again by Danny who again delivered top notch customer service. If we are in the area we will definitely choose this Best Western again.
Wonderful 8 days stay! First time starting at a Best Western in a long long time. Very impressed! Front desk associates were always friendly and very helpful. Due to COVID restrictions restaurant wasn't open but in the morning they had a coffee bar set up along with a Nice grab-n-go breakfast. Will definitely stay here again.
My husband and I came for an impromptu mini vacation to Point Loma in San Diego. We are diamond members and have stayed at Best Western's from here to kingdom come, from the great to the " how can they call this a BW?" And I must share that this is by far out favorite. The room was spacious, the view excellent and the bed was awesome but the best was Clinton at the front desk who really took the time to go the extra mile and make as well like to call it " magic happen" . Bravo all the way around to this Best Western.
We had the best time staying here! Everything from the view outside of our room to the personal service we received the minute we arrived until we left was fantastic! We can't wait to plan our next trip!
We loved our huge room with kitchen and view of the boat marina! There are tons of windows and even a door out onto a patio and path along the water. 2 pools and restaurant was open as well. We would go back.
This has been my favorite place to stay whenever I come to San Diego! I was lucky enough to find a room available when booking a surprise trip for my girlfriend over Valentine's Day weekend! Pulling up to the lobby we were greeted with a beautiful view of the sunset over the San Diego harbor and knew we were in a for a special weekend. We had a warm and welcoming check-in with Leidy who had our keys ready and waiting for us upon arrival. Kyle made the booking process as smooth as could be and put us in a marvelous room which featured a gorgeous view of the Marina. We had a delicious breakfast while soaking up the sun out on the Blue Wave's patio which overlooks the Point Loma Foothills. Our server Stacey provided terrific service! Walking the area around the hotel we enjoyed all the beautiful surroundings and charming Shelter Island atmosphere. We had an amazing dinner at the scenic Bali-Hai, delicious chocolates from The Elegant Truffle and swung by Humphrey's for cocktails at sunset. The Best Western Plus Island Palms is truly special, and my compliments go out to General Manager Bob Levine who has done a marvelous job of providing a Covid-safe environment for his guests while providing unsurpassed service and a truly unforgettable experience. Throughout our stay every was smiling and genuinely happy to be able to enjoy such a magical place. Thank you to the entire Island Palms team for providing us such an outstanding stay! We cannot wait to come back!
We had a wonderful time staying here, like we always do. You cannot beat the views looking out at the Marina, Downtown, and the San Diego Bay. They made us feel very safe (Covid-19) so that was nice. Very clean. Great Staff, Great View, Great room with a view!
Great trip from check in to check out. Views are lovely. Our room, 123 was perfect. Right on the water in the Marina Enjoyed watching the boats coming and going. Super quiet and very walkable. Opportunities do rent for a fee: paddle boards, kayaks and boats. They had bikes to borrow for free. Restaurant on site which is always nice along with the a bar. Or walk a little bit and hit up some of the other restaurants on the island. LOVED this location and hotel.
Enjoyed our stay. Customer service was good. I would rate this hotel five stars but unfortunately after our dinner we arrived to the hotel & found no parking available. We ended up parking across the street. lol
They told me to give them a credit card to hold the room it will not be charged. Then they charged the card 4 days before I arrived. When I arrived they never said I was pre charged so the told me they needed a card to charge the room. When I called the reserve they informed me I had to check with the hotel. I did and was informed I would be getting a refund in 4-5 days no apology nothing they just said ops and goodbye. So I am waiting to see if the credit my account.
Promised a tub in room and hot tub(bad back) got neither at check in. My last called to correct and they said sorry nothing they could do. I then had to call sales team and they were able to help but it was stressful for vday
We absolutely love this hotel. Since Covid has limited our travels and cut out four cruises, we've opted to stay at the Island Palms every month and have done so for 8 months straight. It's still a getaway, but it's close and it feels very safe. Their cleanliness protocols seem to be very good. We're already booked again for next month!
We booked a trip to San Diego back in July 2020 when most things in our state had opened back up. By January, many places had shut down. Because a large portion of our trip was non refundable, we traveled and figured we could be by ourselves in San Diego as well as we could at home. When we arrived the hotel was lovely - and huge! It stretched on for an entire block. I paid a reasonable amount for an upgrade to a suite so that we would have a refrigerator and stove since restaurants weren't open in the area. The room was large, clean, and had very comfy beds. We did have a light in our kitchen that needed replacing as well as some cigarette ash residue someone had left on the exterior wall. Otherwise everything was clean. The location is beautiful- our room had a back door, and when we stepped outside we were just steps from the ocean (bay). At night we sat outside and viewed the sailboats in the bay and the lit up hillside- hard to photograph but quite a lovely view. More ocean across the street with nice parks, piers and walking trails. Shelter Island is a tiny bit inconvenient without a car, but short Uber rides to Balboa Park as well as Point Loma and the ferry to Coronado allowed us to easily visit some the best of San Diego. We definitely will be back when we can appreciate the museums and restaurants!
We had a small issue when we arrived that our room was placed right next to the stair well door and we could hear it every 5 minutes when it slammed. We asked for a different room and they then put us in a room that was not upgraded, smelled bad and the view was bad. I then told them about this and they were so apologetic they put us in a comped suite. This trip was for my birthday and we drove 10 hours so they understood. Never be afraid to stand up for your stay because it's your comfort that matters and they 100% understood that!
Speedy check in, convenient access, views out of our window of the water was phenomenal to see during sunrise and then walk to other side — absolute breathtaking view of the San Diego bay. Room had a sterile sticker which can only broken when someone enters. We felt safe, room was clean and we almost forgot we were in a pandemic and had a grand time.
Stayed for 3 days and 2 nights. Riom was clean and confy. Hallways had that "smell" but i think all hotels do. Views where great. Obviously with the whole pandemic all the amenities where non existent. Only thing i didnt like is that the parking isnt included in your stay. They charge 18 a night to park there. Which would have been nice before i bookeked my stay. Other ten that it was a nice experience:-)
We felt very safe staying in this hotel. Everything was very clean. Yeah the bathrooms are a bit dated but you cant beat the view of the boats and the location is great for taking walks. We will probably be back here again on our next trip to San Diego .
The Best Western Plus Island Palms Hotel & Marina is like a getaway just 15 mins from the downtown center. There are views, water, Ana tranquility. I stayed just a couple days but I enjoyed myself. I got to watch the sunrise and sunset, stroll the marina, and be by the pool.
There was an actual ring of dirt around the bathtub. When they gave us another room the shower had water sloshing around underneath, you could feel the broken floor boards. When we told them, they said they knew about it!
Room was clean and specious. Service was good and friendly. Parking is a problem. People parking wherever they want. Room chairs or seating area could be more comfortable. Views were great and even though the stay was in the middle of a pandemic, people had masks on and hotel seems to be following federal and state cleaning guidelines, which made family feel more at ease.
Perfect place to have a relaxing pandemic staycation. Hand sanitizer readily available everywhere throughout the grounds. Friendly accommodating staff. Beautiful marina views from the balcony. Great part of San Diego to walk around and not be surrounded by crowds. Highly recommended.
We loved our 2 day getaway. Great views, relaxing sounds and attentive staff. I love to take pictures and there are so many opportunities. We listened to revelry, the national anthem and taps from the naval base echoing across the bay both days. (You don't here them in the room- we are out walking at sunrise and sunset)
Thank you for the Excellent service and Peaceful stay. Our suite was clean, the beds were comfortable and the beautiful views from our room window were stupendous. Everyone was so friendly. We will be back again!
Love it! See Jeff the bartender at a ge Blue Wave. He makes great drinks! Eat the fish taco - best in town. Swim in the pool - nice and warm. Sit by the fireplace - romantic. Get the Marina view - relaxing.
While times are different with COVID 19 the rooms were clean and I was able to call guest services if we needed any additional towels, cups, or toiletries. The staff was friendly and helpful when we checked in and out. There are great views of the bay and the marina. Our family stayed in a suite with a kitchen. We liked having a full size refrigerator. Their restaurant was opened and we ordered take out one night and enjoyed our meal. My 10 year old son doesn't usually like fish & chips and he like the Fish & Chips from the Blue Wave Bar and Grill.
First room they gave us was dirty. There was an actual ring of dirt around the tub. And the bed had been slept in. They clerk said there was no way for them to know if a room was clean or not. Then when they gave us the keys for the second room they told us to look for the seal on the door that showed the room had been sanitized. So I guess there was a way for them to tell if the room was clean or not. The second room we were given had standing water UNDER the shower. You could hear it and feel it. Once you were in the shower you could feel the broken floor underneath you. When we reported it they said they knew about it! Yet gave us the room anyways. Unfortunately we will not stay here again. With that being said the location is awesome, we will definitely be back to Shelter Island just at a different hotel. They have listed in the amenities that there are bikes available for guests free of charge. We asked if a reservation was needed to secure a bike and the person said "No reservations needed we have plenty of bikes". When we went to check out two bikes there were none. When I asked how many there were I was told 3. I'm not sure how 3 bikes are enough for a resort of 200 plus rooms. Save your money and look for another hotel on Shelter Island.
We thoroughly enjoyed our stay. The 2 queen suite with full kitchen and sofa bed with marina view was perfect for our 3 night stay. We enjoyed long walks in the morning along the Shelter Island Marina or on the Bay side with views of downtown. The location is good for exploring pretty much all the highlights of San Diego. Extremely comfortable beds. The only negative was the lack of some kitchen items due to extra sanitation for Covid-19. But otherwise, highly recommend this resort hotel.
Awesome location! Both sides of the property has amazing views. The grounds are incredible. I love the suite options to make homemade meals for my daughter stationed in San Diego. I have stayed here 3 times and the staff goes above and beyond to make each stay comfortable.
I've been to this property twice now, both times were this year. I hope to return very soon! The location is great! The Junior suite and the Full suite are both very comfortable and roomy! The view on the 2nd floor is amazing, this time we were on the harbor side and it was beautiful! We ate our last meal on the balcony, it was so nice, I wish we would've had more of our meals out there. There's a great place for a picnic right across the street, nice place to take walks or ride bikes along the water.
Love this hotel! If you want the best view of the water, go for the Marina view. Our room was right on the edge of the marina and it felt very private. It was also nice and quiet, I loved that our room was off the main walkway I think that helped. The only part that bummed us out is the pool is not heated (which I totally understand because of the location) and the hot tub was closed due to covid. Neither of these would change my mind about staying here again though. This will be our go to hotel!
We needed to spend the night in San Diego while our pet was undergoing surgery and we stayed here for one night. Danny at the front desk was very accommodating. We had a spacious suite overlooking the marina and we felt very safe. Social distancing, masks and Covid-19 precautions were all in place. We will be back for a longer stay!
Excellent service and cleanliness. Starting at check in and check out everyone was very friendly. We were glad they had bicycles to rent we took advantage of that. The pool was great, clean and warm water.
Very restful hotel. Lovely room decor well equipped, clean and quiet. Front desk staff always accommodating and friendly. Easy in and out. Amber and Andres always customer service oriented. Thank you.
Whenever we come to San Diego we stay at the Island Palms. The location is great with airport convenience and beautiful harbor and marina views. We've stayed on both sides of the hotel. The suite option with kitchen is a plus for longer stays.
Rooms are spacious and comfy. I loved the views of the bay and Marina. You can enjoy a walk around shelter Island where there are incredible eatery's. Maybe do a little fishing or boating. Overall outstanding
Loved the location and the room. Room was clean. It definitely felt COVID safe. Would stay here again. My only small complaint was check in clerk was not friendly. But beyond that very nice stay. Easy access to almost every where in San Diego. Also clerk never said anything about breakfast options. So I have no idea what they do we went elsewhere downtown.
THe hotel was very nice and everyone was very helpful. This was frist time staying in the bay area. We felt very safe and they had many signs for everyone to wear masks and social distance. The room had a sticker on the door to show it was sanitized, very helpful!
We really enjoyed our stay at this hotel. The room was clean and nice, the views were lovely. Even though there isn't daily housekeeping due to the pandemic, the staff was attentive and very quick to bring anything we needed during our time there. The restaurant on site has a limited menu but the kids meals were delicious and easily big enough to feed 2 kids. There were 2 pools so there was always somewhere to swim even trying to keep social distancing. The staff was friendly, everything went well. Really happy to have found this.
Good stuff: Nice room, hand sanitizer dispensers everywhere, Blue Wave restaurant food good. Bad stuff: $18 for parking which was not disclosed in booking. Area jammed with beach goers who were not using Covid 19 precautions. Receptionist neglectful...did not call when room was ready as she promised, even after 4PM checkin.
This was a nice central location, easy access to freeways and local attractions. It was a nice room with a big bathroom and a balcony with partial view of the mariner. Check in was fast and the staff were super friendly and professional. Obviously service of the rooms is changed because of COVID, as expected and fine, however the room smelt musty, damp when I entered - possibly an issue with the AC. No cleaning of the rooms also meant coffee supplies were not replenished so ask for more upfront is you are staying more than one night. Room decor was okay but I have stayed in nicer at this price point. The fridge was old and inside door was rusty. It's the details you notice.
Kyle, and I believe it was either Jessica or jasmine in reservations were phenomenal help, Stacey at Blue Wave was so attentive and sweet towards my husband and I. We only stayed one night but the room we stayed in is perfect, the view we had of the marina at night was wonderful to see coupled with how quiet it was. My husband and I both agree we will definitely be coming back for our staycations. Our first time to Shelter Island and I couldnt have asked for a more relaxing time.
I had reservation for Water View room and I have paid for it. Front desk person has given me room on the Marina View side without any explenation. When I told him that I already paid for Water View, he told me that in his opinion water is on both sides. He was unplesant and arogant. When I told him that I am not accepting Marina View side and I will call the Best Western Headquater Office he finally gave me Water View room for which I already paid for.I came to rest and enjoy beautiful San Diego. I do need any problems with front desk person in your excellent hotel. If he does not know what is the difference between Water View versus Marina View sides, he needs more training. If he did it on purpose, then this is the management problem.These situations happened couple of times for me in your hotel (BW Plus Island Palms Hotel & Marina San Diego) but never in the another branch. I already made reservatin for in your hotel in February 2021 for four nights and I hope that during my check in, I will not meet this arogant and rough person again. Sincerly, Jozef Baran.
Took a two night trip to the San Diego area and stayed at this Best Western due to a previous stay. The mini suite we booked was great, spacious and comfortable. Had a slight view of the bay and enjoyed the cool breezes in the early morning. The afternoons and early evenings were unseasonably warm but the air conditioning in the room worked well. The pool was advertised as being heated and it wasn't, a bit too cool for me. Due to the COVID restrictions, there was no maid service and we did not feel the need to request additional items such as towels or shampoo. However, a suggestion might be to either place additional trash containers in the room or a larger one since it was not being emptied. A guest in a room next to us was smoking on the balcony, an issue we encountered on our last visit despite the no smoking rule. Did not use the restaurant or fitness center facilities. This hotel is in an excellent location with nice views of the bay and plenty of areas to take walks or rent bikes. Danny on the front desk checked us in and he is a great employee, welcoming and helpful. Would definitely recommend this hotel.
Unbelievable location and views. However; what really made our stay so incredible were the employees of Best Western. They showed us comfort and care throughout our family's entire stay. Thank you for your great service and excellent knowledge of the area.
We were greeted by Daniel at check in. He was amazing. Very thoughtful, friendly and kind. He assured us our rollaway bed would be in the room shortly, before we even made it to the room it was there. The housekeeping staff is also fantastic. The rooms were extremely clean and well prepared, extra towels and linens as requested, were delivered by a very friendly face. I wish I would have caught her name, she was very sweet as well. The rooms are spacious and well kept. Cozy and comfortable linens and beds. Bathroom is also very well appointed. View form the room is spectacular. With the marina on one side and the harbor on the other,you really can't go wrong here. We've been back multiple times since covid and will definitely return soon. Upon check out, we were greeted by Danny, not Daniel. Danny was wonderful as always. He was there for us on our last stay as well. He is very helpful and kind, a little funny too. And to answer his question(Are you sure you're ready to go?), Absolutely not! I wish we were back already. Island Palms is officially our spot in San Diego. Thank you for all you do!
Stayed here 9/4/2020 to 9/7/2020. The bad: The rooms are dated. The bathroom was dated as well. Bathtub with a tile surround that was moldy and a shower curtain. Who even uses a bathtub with a shower curtain anymore?? Nice patio area attached to the room until the sprinklers turned on getting my wife and I wet, making the area unusable until the sprinklers turned off. Parking was horrible. I was charged $18 a night to park on the hotel property but could not park on the property had to park in a city lot across the street. I addressed this with the front desk after the first night and was told the parking charge would be removed. Upon check out the charge was still on my bill, so to the front desk again and this time the charge was removed. The good: The pool area was open and clean. great location and views of the San Diego Bay and Marina. I would have to think twice about staying here again. Previously stayed here a a couple years ago and had a great experience this time not so much. Hotel is showing its age and the parking situation needs to be improved.
This will be my go to spot anytime I visit San Diego. I love the location, the hotel is beautiful, the pools are amazing.... Absolutely fantastic. I love being able to walk across the street and walk the trail along the Marina.
I am attempting to repost my review of the Best Western at Shelter Island. I have stayed at the hotel a few times and dine at the Blue wave restaurant. All I can say is if the management does not start asking the pool crashers to leave, the paying guest will not want to be there any more. Each weekend, the same pool crashers with the infant and young children, some with diapers on, occupy and take over the pool. Its noisy and all the trash from the food they bring in to avoid paying for food at the pool side restaurant builds up. The trash containers get trash piled over the tops of the cans, which are emptied late in the evening on the weekends. The hotel is in great location, beautiful setting and the rooms are very nice. The restaurant / bar staff are friendly and quick. The rooms very nice, clean, smell great and are quite comfortable.
We stayed for 5 nights. The weekends had more people than the week nights. Great views of the bay and marina. Food and beverages on site where decent. Covid precautions in line with most other locations.
This is my second time staying at this property. The first time many years ago was fantastic. This time around, meh. There were clearly some mold issues going on in the room as I could see water pockets in the wall by the kitchen sink. It also smelled very musty and I had to air out the room every day or else I would get a headache. The room definitely needs some updating. Furnishings are the same as when I stayed here 10 years ago. The amenities are great but unfortunately were limited due to Covid. Location is fantastic - restaurants galore and you are surrounded by water. It is very nice to sit on the balcony and watch the boats go by. I had issues with security allowing a guest to park her "camp" chair in the garden area and throw cigarette butts in the grass. I thought this was a classy property but they apparently allow that so ugh. I liked the location but I would definitely stay somehwere else on Shelter Island until this property is updated. Also, when they say that a property is smoke-free, they need to enforce this and not allow guests to throw cigarette butts all over. Why have security if they aren't going to enforce any of the rules?
We have traveled the world and have been so frustrated by our limited options these days. We absolutely love this hotel with their views and easy access to local restaurants and fun activities. It's our new fave for sure!
This hotel is our absolute go-to for a quick family trip back to San D being former Pt Loma grads! We love everything about this hotel from the spacious rooms for all 5 of us, the marina view and walkways, the pools are so fun being on the marina, great onsite restaurant, family friendly atmosphere, you just can't help but to enjoy it here. The staff is always amazing and consistently gone above and beyond to make our stay fantastic. Love the location on Shelter Island and how close it is to downtown, beaches, Sea World, and many favorite college eats. Everything is why we keep coming back over and over!!! Andrew S.
We've been staying at the Island Palms for years as my in laws have had a boat docked in the attached marina. We have never had a bad experience, until today. After being in the car with two kids all day we arrived to check in at 4:00 only to be told our room wasn't ready yet and they didn't know when it would be. They said they would call when ready. I eventually went back to the lobby only to find out it was ready and they had forgotten to call me. No offer to upgrade or do anything for our trouble. They did not provide the WiFi access code, I had to ask for our parking placard, and apparently there is some type of grab and go breakfast but we got no information about that either. Our room has a beautiful view, but is in need of repairs. The door sticks and is very difficult to get open. The paint in the doorway to the bathroom is peeling a lot. And the room itself is very small for the amount and size of furniture that is in it. Very disappointed and we are here all week. Abby Brown, Phoenix AZ
This hotel is amazing. It is very affordable, and you would not believe the location. Rooms are comfy, excellent bedding and beds. Beautiful views all the way around. Very friendly and helpful staff. With so much to do in the area, this is a great spot to enjoy a few days away.
I stayed her during Covid times on a trip to San Diego to enjoy my daughter's newborn son. Complaints upfront: this is a motel with cars right outside your door and some partying going on! The rooms need remodeling, whew! Dark and outdated. But old and outdated it may be, the AC works great! Totally worth the stay, The walk down Shelter Island marina every morning was wonderful. One morning I was adjusting my mask, looked up, and there was the USS Abraham Lincoln (Nimitz class aircraft carrier) right next to me! I was thrilled...and I thought a sky scraper had fallen on its side right next to me! The marina is lovely and I enjoyed my coffee every morning on the deck outside as the restaurant was closed to indoor dining. The real reason to stay, in addition to the location, was the wonderful people. They are warm and friendly, and smiles shone even through masks, and service was awesome. No request was too small or too large. The manager said he wanted me to have a perfect stay, and indeed I did.
Highly recommend this hotel. Was looking for a fun place for my birthday and this hotel was the perfect place! Loved the Marina View and beach across the street. Hotel was very clean and had excellent customer service!! And I couldn't believe the price for such a beautiful experience.
We stayed in the Marina View room (thanks to others here for the suggestion) with 2 queen beds and there's one thing everyone should take into account. The rooms are SMALL! It took work not to stub ones toes on the desk chair because it didn't push under the desk. They should remove the rolling chair and use a regular 4 leg one. The room had a wonderful view and was very quiet (unless seagull noise bothers you of course). The carpet was in need of a cleaning or replacement and we had to physically remove the Microwave from it's cubby and set it on a chair to plug it in so we could use it as it was not plugged in and there was no plug close enough. The bathroom is very nice with the tumbled travertine shower, the towels are fluffy and large. Lastly, be aware that there is NO breakfast included as there is at every other B.W. we've stayed at, nor is there any coffee in the lobby just the normal "bleh" single serve in the room.. We were not aware of this when we made the reservation or checked in. They do have a rather pricey restaurant on site though.
I needed to get out of the house and head to the beach. The hotel was priced right and was beautiful! The views were AMAZING. Everything was perfect. We slept so well, first night 10 hours and the second 9 1/2 hours. Normally I sleep ~ 7 1/2. Very comfortable.
Danny was a great front desk host you couldn't ask for a more polite person thank you so much for a wonderful stay and we hope to be visiting again soon the fact that it was beautiful and the best for couples was amazing perfect for families as well
Our family of 3 absolutely loved this hotel. While it is about a 10min drive from downtown San Diego (Gaslamp, Midway, Balboa, etc) the location can't be beat. There are great views of Coronado and the marinas, plenty of great food options within walking distance, and even a small beach in front of the hotel (with plenty of grassy areas for spreading a blanket and enjoying lunch). Just a beautiful area and perfect starting point each day. The room was much larger than expected (we were in the Casa Del Mar building) and though a bit dated, was very clean and comfortable. Plenty of parking, two pools and great views, we'll definitely be back next time we're in San Diego. The staff so very friendly and always wore masks (Covid).
Great value for the cost. Walking distance to great restaurants on Shelter Island. If you like craft beer and seafood this is the walking place for you. Hotel is close to the marina, walking and biking trails and kayaks for rent nearby.
Location and view were great. Staff was very friendly and helpful. Offered great recommendations on where to eat. Check In and check out was very quick. I will definitely come back to this location as it was close to everything
My family love's the Best Western Plus Island Palms. Grounds are well kept, friendly staff, well appointed suites, 2 pools, close to fast food and restaurants. this was our second stay and will diffidently be going back. Being it is a BW Plus you usually get breakfast this property doesn't give a free breakfast. On site Blue Wave grill has great fish taco's.
This was our second trip to San Diego where we stayed at the Island Palms. We liked the first trip so much we came back to the same hotel. The location is perfect with the bay view on one side of the hotel and the marina on the other. Ideally located near the beaches, Balboa Park, Little Italy, Point Loma, the Embarcadero, The USS Midway tour and many other areas. Looking forward to our next stay.
This place was a great place to stay. It was clean, and the staff was super friendly (especially Danny). There were bikes available for us. The location is close to the water, shops, and restaurants. I would definitely stay here again.
at the first you see everything wonderful and very nice ......but going in to our suite was very stressing to have to deal with broken pipes and not being able to have our second suite ready. WE booked for 2 days the pool was very nice i guess becase is near by the lobby. The rooms definetly need to be renovated grand suite and queen suite. the staff was very friendly. But the owners need to get on renovating this plac asap. i took my family to have a nice vacation having "The best suites" so I thought and endup very stressing.....no vacation for me but my the kids had a good time in the pool! Need some complementary stays on renovated rooms if not i rather stay in a motel. Sad but true!
I'm so happy I was referred to this place. It's beautiful, it has beautiful views, the staff is friendly, and it's quietly tucked away with not a lot of foot traffic around. Aside from the beds that are not as comfortable as I would have liked, I'll definitely be returning!
I would totally recommend this hotel. The staff is friendly and very welcoming. Our room, the property, everything was very clean. I love the location went on walks and walked across to the pier where there was fishing. I enjoyed everything about our stay.
Booked this hotel through Priceline and chose this hotel because it stated it gave free breakfast. This area is a tourist area so everything is expensive. When I arrived Best Western told me they do not serve free breakfast. I ended up spending over $100 on me and my guest for the two days I was there on breakfast. VERY disappointing. Its ok if you are a hotel that doesn't serve free breakfast but DON'T falsely advertise free breakfast and then when your guests arrive drop the bomb. Wont be staying here again.
We stayed for two nights and were pleasantly surprised by this hotel. We got a great price and the hotel was nice and quiet. The pool area was relaxing and pleasant with a view of the marina which is locked and private and quiet. Across the street is the inlet to san diego harbor from the pacific and we saw dolphins and the bike path for walking was nice. Its a bit of walk to shops and several miles around the bay to downtown but the view of the city is nice from the bike path across the street. The room and hotel area was clean and well maintained the beds were comfortable. The landscaping was pretty with lots of hummingbirds on the bird of paradise flowers. This is a smaller hotel really relaxing and quiet with a beautiful slightly out of the way location but lots of parking easy right near your room.
Excellent location for visiting San Diego. View of water and Marina. Good parking, and a quite location. Easy to get around to all the things you want to visit. The front desk people are very helpful, and friendly, also the servers at the grill, and bar.
We stayed for 3 nights at this hotel, just as San Diego was starting to shut down because of covid19. The place was therefore pretty quiet, but we really enjoyed our stay. We had to change our booking at the last minute, but emails sent to the hotel were answered quickly and helpfully even though we'd booked through a third party. We had a 2nd floor room in the Casa Marina building overlooking the marina. I'd always choose marina over water view, as the water view has a car park, road and another car park between you and the view! We loved sitting on the balcony and watching the comings and goings. It's a nice stroll along the pathway between the buildings - ours was the furthest away from reception/bar/restaurant but this wasn't an issue at all. The car parking was my only gripe with the hotel. They charge $15 per night when parking across the street is free. This wasn't explained on check in and so we were hit with an unexpected bill for the first night... then I read some reviews on here and we moved the car after that. It's a little bit cheeky. Maybe it's something which can be relaxed at quiet times? The location on Shelter Island is great. It's about a 10 minute drive to downtown San Diego. We found the whole city to be really easy to get around and were impressed with the amount of free parking available - Old Town, Balboa Park and on street parking is free on Sundays. We'd definitely stay here again when we come back to San Diego.
A great location for watching military aviation, naval vessels and yachts. This hotel has had some updating, but is showing its age. Conversations can be heard from the contiguous rooms, do it's best to get a top floor to start with. Some buildings have two floors and one building has three floors and most of the buildings have elevators. Both of the front or back rooms provide nice water views. I noticed noise coming from bathtub drain when the neighbors used their bathroom facilities. We also encountered some occasional sewer gas smell as well. Our king bed room seemed pretty clean and we were supplied with six pillows. I found the bed to be comfortable. The bathroom is adequate but is somewhat small. The hotel has a bar and restaurant and the restaurant has good food. They close fairly early, generally around 9 pm. We lodged in the “fountain building” and the ice machine near our second floor room didn't work. I noticed that area also needs housekeeping cleaning attention.
On Shelter Island a nice location, more built up than I expected and not a quiet location. It is near Naval base and helicopters buzzing around from early till late. Stayed four nights so that was a bit annoying. A 2-story motel more than a hotel as access to rooms is from outside not via reception. Balcony water view room, well, we could see the water, just. Over the road and carpark and if we dodged around the tree branches but yes it was there. Nice reception area. Parking $15 per night is limited so wont always get a space near your room. Free parking over the road for 48 hours if you are not staying long, I would drop off bags then park over there. (not covered but level and in sight of hotel) Sink outside bathroom area, not my favourite lay out. Small safe but too shallow to be useful. Comfy bed but soft pillows We had dinner in the Blue wave and breakfast but found service to be rubbish frankly. Food ok and at least on china crockery and real cutlery unlike a couple of other BW+ we have stayed in recently, all using disposable plates cups and cutlery, but still had paper in room for coffee and had to keep asking for coffee refills for the room Nice area for a stroll, good couple of sculptures. We ate up the road at Kona Kai, better food and service.
We had a long layover, and decided to book this hotel using points with American Express. The airline took our 10 hour layover and turned it into 5 at the last minute which wouldn't have been such a problem if we weren't traveling with a 2-year old. Brandy checked us in at midnight - gave us tips on food, ordered extra blankets for the baby's crib and when we went back to check out 4.5 hours later she went out of her way to get warm milk for my daughter before the restaurant opened. We were extremely grateful and impressed. The room for 4.5 people was tiny but again (free with points) and it was clean and located in a really serene marina. The location of the hotel is peaceful and has quick access to the airport. Thanks again Brandy!
We really enjoyed this hotel. Just a bit removed from the city. A quick drive to downtown on Harbor Drive. The hotel is water or harbor view with 2 pools and on-site restaurant. There are lots of great seafood restaurants nearby. The only downfall is the parking charge but there is free parking right across the street.
Thoroughly enjoyable stay at an old-school hotel on Shelter Island. Great location if you're into boating or just watching boats and ships. Marina-side rooms are quieter than street-side rooms. But the streetside isn't terribly noisy to start with. Room is spacious, beds were a bit soft for my taste but probably fine for others. Staff is efficient and friendly. Check-in and check out was a breeze.
Nice clean hotel, short stays but great rooms and we got an upgrade! Beds are great, lots of pillows to choose from. Coffee maker, frig and microwave. No elevator but the upgrade room had a kitchen, stovetop and large refrigerator with breakfast bar open to the front room with two comfy chairs a couch and TV. Shutter doors closed to the bedroom with its own TV and bathroom. 2 sink large vanity and nicely tiled large shower.
It was nice to stay near the water. Enjoyed being away from the typical touristy areas. Still not far from downtown or Old Town. The bathroom could use some updating, but overall was clean so no complaints. Beautiful grounds. Restaurant food was good. Staff were all excellent.
Our great stay started with a wonderful greeting and such a friendly helpful attitude from the front desk staff especially Danny. Went out of his way to get us in a beautiful second floor room overlooking the harbor. Took advantage of the great walking path by the bay with stunning views of the city. Hotel close to old town, the airport,midway and harbor cruises. Kitchenette saved us some cash to eat in a few days. Great experience over all. Thanks previous reviewers for the tip to park over night across the street to save a parking fee.
Great hotel. Very nicely appointed. Unexpected surprise. Great staff. No complimentary breakfast but nice, reasonably priced restaurant. Pleasant, helpful staff. Set along marina & across from San Diego Bay. A lot of road work work going on but don't let that deter you.
My wife and I enjoy the quiet comfort of Shelter Island and especially the friendly staff at the BW Island palms. All employees have the "can do" attitude and go above and beyond to please their guests. The view on the bay side is outstanding and there is always action with various ships passing by. The marina side is quieter for those wishing that sort of thing.
I stayed here during a business trip and felt the room was clean, comfortable, and had everything I needed. The hotel is just a few minutes away from the airport which made it very convenient. ROOM The room I stayed in was on the ground floor and the sidewalk/parking lot was just outside my door. The noise of people parking and walking to their rooms was noticeable but in the evening it was quiet. The bathroom was spacious and water pressure in the shower was great. FOOD The hotel has a restaurant and I had breakfast, lunch, and dinner there. After a few days of the hotel meals, we decided to try a few of the restaurants nearby. Overall, it was a nice stay for a business trip. If you want to see more of San Diego, you will need to take a cab/Lyft to get there as there isn't much to see located around the hotel. It is located in a marina so the view of the water is nice but there isn't much to do. The staff was very friendly.
This was a beautiful hotel. It was the sister hotel to the hotel that my conference was being held at. I needed a room at the last minute since my original hotel ended up not working out even with my reservations. I was very pleased to see this hotel when I checked in being I wasn't sure what to expect. The property the hotel is on is just beautiful. I was in a King Suite that was absolutely gorgeous, clean and roomy with patios with two openings to from the living and the bedroom. I dined in he hotels restaurant my first night. The staff there was wonderful and the food was good. Overall, my experience at this hotel and its amenities was of a good one...beautiful property, rooms and great staff that are friendly yet professional.
Room was perfect for me and my hubby. We had a beautiful view of the marina. Staff was very nice and accommodating. tfytgftgfrdcfrtydctudcrduikh;huohfv7yrtsxrtflukijftydcktkftyhkidcjjdcoi8ihyhukhu8;hgby
did the 17 day criuse around central america. met US friends in San Diego at this hotel. Great stay atagtreat lcation. Very relaxing and made our holiday after the ship wel worth the time and effort.. Food at brealfast was delicous and alarge amount. Fuel fortheday. Drinks and supper were great aswell.
We spent 5 nights in San Diego. The first two were at the Hilton Bayfront and that was as expected for a big hotel with meetings. Great being across the street from the Gaslamp district. But, hectic, busy, busy, busy. We then transitioned to the BW Plus Island Palms and what a difference. Finding a quiet place to sit, drink, eat, converse was easy, the waitstaff was not rushed (but efficient), watching the boats in the marina come and go was so relaxing. We had a second floor room looking out onto the bay; a third floor room would have been much better in order to see less parking lot and more water. Seeing the DDS Zumwalt go by was quite the experience.
We stayed for 3 nights and had a very pleasant stay. We dtayed in the Del Mar building (there are different buildings). Spaciios room, good big soft beds, balcony, kitchen all very comfortable. Easy access to downtown, Cabrillo Monument, Seaworld and other attractions. Close to airport as well. Relaxed and quiet area.
Moved to this hotel for a few days after a work conference. We absolutely loved it and loved Shelter Island! We were able to take a nice long walk every morning, along the marina and then along the park that spanned the whole island. The pool area was great (2 heated pools with hot tubs). Enjoyed a great lunch at the restaurant. Overall, a very relaxing and enjoyable stay. I would recommend a marina view room, the back side of the hotel is very quiet which we enjoyed.
To quickly summarize, San Diego in February is quite pleasant, with bright sunshine and temperatures in the high 60s each day. Spring has arrived, with numerous blooming tulips and flowering trees in Balboa Park. I recommend staying at the Best Western on Shelter Island. The view of downtown San Diego is superb, especially at night. I wish I would have brought a digital SLR and tripod in order to make a photo with a slow shutter speed to capture the lights across the bay. In addition, the hotel is in an optimum location to access may of San Diego's major attractions. San Diego is a delight at any time of the year. Spend time in Old Town, tour the USS Midway, go to the Safari Park, don't overlook the great zoo and stroll through the multiple fascinating museums in Balboa Park.
Excellent hospitality from Cecilia at front desk reception. Full of smiles, very kind and humble. She assisted me in couple of transactions and updated my rental car information Makes me feel at home away from family. One of the best BW hotels I've been to.
We stayed here for 2 days in a 1. floor suite with views over the marina and beautiful views over the bay and the San Diego skyline from our terrace. A perfect location with easy drives to most sights in San Diego and some pretty good restaurants in walking distance. The room was pretty big, with a seperate living room and full kitchen, but with a decor that could need updating. Service at check-in and checkout was impeccable. The heated pools were a hit with the kids. Continental breakfast was included, and it was OK, but nothing special. All in all good value at an amazing location.
Have stayed 3 separate times. Always same style room in same building. King Suite - marina view, Casa Del Mar building. Room is spacious with 2 bathrooms, one with tub (tub size is only downfall of this room). Just my opinion as my wife enjoys a nightly bath. Rooms are well kept with bright friendly housekeeping staff. Balcony is huge! Great spot to enjoy morning coffee and view. One time we stayed they tried to “upgrade” us to a different suite in a different building. They corrected this the next morning with little fuss. Pool/Spa area behind the casa del mar building is always clean and inviting. Would definitely recommend!
Really lovely property with friendly, caring staff. This was one of the best BW properties we've ever stayed in! The only issue would be that we were sometimes disturbed by noise from neighboring rooms; nothing crazy, but the walls are thin!
Excellent hospitality from Danny at front desk reception. He really made our experience by being very kind, generous, and perfect communication. There are so many hotel amenities: Marina view balcony, Quiet walking path between hotel rooms and Kona marina, multiple hot tubs and pools, Bikes, Tennis, and across the street is a long stretching shelter island park to run along. This is my fourth or fifth time coming to this hotel and will keep coming back!
Water view , oversize room King with kitchen was very comfortable! Can't beat location or the restaurants ! Highly recommend and would stay again. Staff was friendly and attentive. Love this location away from the hustle and bustle of downtown noise and events yet central enough for a rideshare to anywhere for 15-20$. Skip the driving parking and hastles...
Beautiful location along the water. Great service at check in. Friendly and knowledgeable staff. On-site bar and restaurant was good. Upgraded room was fantastic. Very large and comfortable. Definitely recommend this place.
Excellent stay. Great service. Excellent location. Clean room. Excellent staff. Great experience and well worth the cost. The location and value of experience make this a great bargain. Excellent rooms and delicious food in the restaurant.
We were in town to celebrate a 50th wedding anniversary with family. We arrived early afternoon and the staff worked quickly to try to accommodate us. The view from our room was beautiful and so were the sunsets! Bartender Teresa and Front Desk Clerk, Danny were fabulous providing a wonderful customer service experience. We'll definitely be back! My only real bummer was there wasn't a full-length mirror in the room.
Great cook to order breakfast, free! Room was super clean, shower was awesome. Bed better than most. Pool and spa are wonderful too. I'll be coming back. Watched the superbowl on the nice big tv with my wife - drank a few beers - went to the pool and sat in the spa - met some nice people from Canada - great stay.
This hotel is located on a Marina with hundred of yachts around. There are plenty of restaurants near by and it is close to a number of attractions such as the aircraft carrier Midway and Old Towne. We would definitely stay here again. The only negative is that they charge $15.00 per day for parking your vehicle.
This hotel is located in a beautiful part of San Diego. It's easy to get to and close to the zoo and Sea World. Our check-in lady was fantastic, even though I didn't get the upgrade due to being a Diamond Member that I hoped for, she did give us quite a few extras. The room was clean but definitely showed signs of wear. The carpet where it met the tile was work and straggly, the doors and moldings around the balcony were badly chipped and worn. Bed and pillows were comfortable. Very quiet! Had an excellent view of the harbor. The small pool wasn't as clean as the larger pool and there were no towels the first night, and when told, the staff never did bring any out. The second night there were towels. Our service in the restaurant was great except for our last morning. The gentleman that was serving us was unfriendly and scowled at us the whole time. His service was terrible, we had to keep reminding him of stuff we had requested. Then our food was brought out cold. He did take it back and remake it, and the hotel did offer to comp the meal. So other than the Grumpy Gus, our service was great! There isn't a free breakfast in the morning, but the restaurant does have a lot of choices for a reasonable price. The portions are big and even though I'm a big eater, I had trouble finishing my meals. There are several restaurants in the area that are easy to walk to. There is also a small kids playground across the not very busy street.
As soon as we walked in the lobby there was construction, but that happens. The next day it was completed. When we went into our room the appearance of the carpet was so bad that it was very off putting. It just felt like the room was not clean. The bedding was clean and the bathroom was clean but had mold in the bathtub and mold on the tile. Our room was next to the gang plank leading out to the marina across from the room and it was noisy with people coming in and out all the time. As far as I'm concerned the hotel was below my expectation from what I had viewed online and my overall feeling is that I would never stay there again nor would I recommend it to anyone.
I was impressed with the property - the hotel room was well-appointed (microwave and refrigerator), clean and quiet. The fitness room was one of the best that I've used while traveling. It even had some new equipment (hand weights) plus towels, water and antiseptic wipes. The internet worked! The hotel has 2 pools and the free-formed one is very picturesque with views of the marina. Highly recommend a marina view room! There is a pedestrian path that runs along the marina plus the hotel is just across the street/parking lot to the path along the bay. Both are very nice and safe. Our stay was very comfortable and we enjoyed retreating to the property after exploring the San Diego area during the day/night.
Half the price of Humphrey's down the street. Better views of the San Diego skyline & water & Marina on the other side. Nice comfy rooms, large TVs. Best hotel for the value/condition/amenities on Shelter Island! Try Blue Wave on-site bar for inexpensive high quality food! Park across street in public parking to save $50!!
Well worth it. Both my babies loved it. The boats were right outside our room. The view was great. Loved that the doors were electronic with the keys. Just a tap and they opened. No swiping cards to open. Love the secluded area. Would highly recommend to everyone. Well worth the money.
This hotel is in a great location near the water. Staff members, especially housekeeping were extremely nice & helpful. The room was clean and comfortable. We really enjoyed our visit! The hotel restaurant was very convenient with a good menu selection & reasonable prices. Would stay at this hotel again!
I can't think of anything bad to say about this hotel. It was clean, the rooms were very nice with everything needed for an enjoyable stay.......coffeepot, microwave, refrigerator, comfy bed, and big bathroom. It is situated along the beautiful blue water with a view of San Diego in the distance. It is close to many places of interest in the area and many nice restaurants are near by. There is also one on the premises but since we didn't partake have no review. There was an hysterical sign at the entrance to the pool by my room. "If you have diarrhea, please don't go into the water". I thought this was rather odd. Why would anyone admit to it?
This place is definitely one of the best when staying at a best western, the location is perfect right on shelter island and if you get a room with a water view you won't regret it . I've stayed here plenty of times and will always come back this would be my favorite best western I've ever stayed at.
Great location, quiet - away from the "hustle" of the city with fantastic views of the harbor and walking paths. very safe location. Would stay again and for an extended period. Good to have a kitchen and the ability for prepare your own food.
Request the third floor of the Casa Marina building on the bay side (not the Marina side) if you want to watch Navy warships, cruise lines, pleasure boats, etc. It was fantastic! We walked to fresh seafood and Mexican dining.
We have been coming to this hotel for 8 years and this stay left such a bad taste in our mouths we will NEVER return. We were so very disappointed in the hotel and restaurant. The room was dinghy with a broken microwave wave the sparked and almost caught fire yet maintenance was to busy to come address the problem. We ate the restaurant as we always have in the past, lounge was so packed we had to sit in dining room and would honor happy hour because they moved us to the dining room. Wall papper falling down in the room, no comfy pillows, no water pressure and super thin wallls, we heard everything. I am sure the neighbors felt the same as we were up all night sick from eating in the restaurant.
This hotel perfect. It is situated in a great location by the bay with a wonderful view of the Marina. We had a king size Jr suite. Everything was perfect n Danny at the front desk was very helpful. Will be visiting this hotel again soon.
I took a small work trip to San Diego. I found out about this hotel when my flight was overbooked and the room was provided. In this case, I asked for this hotel knowing it was within the budget of the organization I was traveling under. The room was clean and the service was amazing. I wished they would have had a nice breakfast. The hotel is surrounded by water so there is a view within 10 feet of your door. Both the pool and the hot tub were heated.
The hotel room was clean and quiet with a beautiful view of the marina of our balcony. We stayed 3 days and would recommend this hotel to any of our friends. Easy driving access to everything in town.
This hotel is in a nice spot with water on both sides, and very convenient for exploring San Diego. Our room was very clean, and the clearers did a great job. Service in general was good. However, we had an issue with our credit card a couple days before our stay and it was very difficult to reach someone and to get it taken care of. One other nit pick is that the tall chairs in our suite were breaking and should have been replaced. They took our feedback of the chairs seriously, hopefully they will be replaced for the next guests.
I travel more than I care to think about. It is rare that I am surprised by a hotel. We found this location, even though it was very close to San Diego, to be quiet and relaxing. We were able to drive just a few miles to see attractions in San Diego and near by Ocean Beach. It is on our list of places to return to for vacation, and I will stay here when I'm in the area on business!
We stay here usually twice a year for a vacation visit in the summer and around New Years. We have been doing this for several years. The staff; housekeeping , front desk, and maintenance always seem to go above and beyond for us. The rooms are very clean and we there are always new upgrades like elevators, tile, and a fitness room. The location on Shelter Island provides easy access to many activities on Shelter Island like the fishing pier, walking the park, and watching activity in San Diego Bay and the Marina.
I love this place. There is a lot of competition in the area amongst hotels but this is the best. The dining experiences are about as close as can be and the Marina is literrally on the hotel premises. Love this place. Very family friendly.
The location is perfect if you want a quieter location. They have bikes for free to tour the area. The tennis courts are very nice. The rooms are decent. I recommend getting a ground floor room facing the marina. Danny at the Front Desk is excellent at Customer Service.
This place welcomes you with a warm tropical feel. Front desk staff efficient and friendly.Co in is easy. Parking is $15/by. Hotel is situated on the waterfront with beautiful marina and pathway behind. The lounge is an intimate setting with a great menu selection and amazing happy hour. Food quality and service are great too. The rooms were cozy and spacious with confortable pillows for once! Nice pool, jacuzzi, & gym also available.
We stayed at the Island Palms for 5 nights over Christmas, and were not disappointed. The location on Shelter Island is awesome, and our room was comfortable and clean, with a great view of the marina. Front Desk staff were personable and helpful, as were those in the onsite restaurant and bar ( also great marina views). Food and drinks were excellent and reasonably priced. We are frequent visitors to San Diego, and the Island Palms is our new go to hotel!
This is our 5th time at the property .... So, obviously, we love this place. One of the reasons is the friendly, helpful service, as exemplified most recently by Angelica at the front desk. She did a great job in helping get settled and making sure our stay was off to a great start!
Minor deferred maintenance. Large rooms, well kept. Great restaurant and lounge. Good pool. Great walking paths with view of entrance to San Diego Bay. Short walk to good day spa. Located on large marina.
Knox Services had there company Christmas party at the resort and they did a great job of taken care of us. We had a suite and it had plenty of room for the two of us and our guest. We had a view of the boats on the bay and the Christmas lights on the Point Loma hillside .
Stayed for a couple of nights. The view is spectacular but for the price I would have expected cleaner and more up-to-date rooms. For the amount we paid we were very disappointed...cleanliness leaves a lot to be desired. Stayed in a suite with a kitchenette. Kitchenette is very dated and the room is not very spacious. Paid $15 for parking! Was not impressed with that! Would not stay there again.
Great location, wonderful onsite bar and restaurant. Staff couldn't be more accommodating. Breathtaking views of the marina and downtown San Diego. Bicycles furnished for all day use and close to lots of eateries and shopping Only 10 minutes to the airport.
We stayed here Dec. 7-9. The hotel itself was wonderful. Service at the front desk and at breakfast was excellent. The room was fine, having a mini fridge and microwave was a plus. The marina view from our room was amazing!! Lovely views of the bay and downtown. Enjoyed the walking path along the marina. Now, the issue we had and why I am giving a low rating. One of the reasons we booked this hotel was because of the Parade of Lights Feast on Dec. 8th. After watching the parade we thought it would be convenient to go for this feast, not only to celebrate our last evening in San Diego but also for a special occasion, a birthday. We had a reservation for 6:30pm, which I confirmed a couple days prior. When we arrived, there was a sign to seat yourself. Not exactly what I would expect but OK. We picked up menus and went into the dining room to find a table only to discover there were no tables available. After waiting a few minutes, a waitress walked by. We asked her if there will be any tables available as we had a 6:30pm reservation. She said she will find out. A few minutes later, a gentleman came over to us and said that we would have to wait. We asked how long of a wait it would be. He said he did not know how long we would have to wait as people could be sitting there for hours. We informed him that we had a reservation for 6:30pm. He kept saying we would have to wait as there are no tables. He didn't seem to care that we had a reservation. He didn't even acknowledge it or apologize or try to find a way to rectify the situation. There was a room off the side of the main dining area that was closed off - he could have offered us a table there but nope, nothing. By then we wouldn't have been interested in staying anyways. The gentleman gave us attitude (seemed annoyed at us), he was rude and severely lacked any customer service skills. Never have we been turned away from a restaurant, especially with a confirmed reservation and treated so poorly to make would be paying customers feel as if you don't care whether we stay or leave. Not only was our evening ruined but also the birthday celebration that again - WE HAD A RESERVATION FOR since it was an important evening. If you do not honor reservations then why accept and confirm my reservation to only turn us away?!?! It was coming up to 7pm and I then had to start looking for restaurants in the area and someplace else to go eat. At check out the next day, I was told a manager would call me to discuss the issue we had. Well, several weeks later and no one has called. Apparently, you don't care about your customers very much. Extremely disappointing. This has really created a negative image and since there was no follow through will a call, that has confirmed for me that we will take our business elsewhere when we return to San Diego next year. Unacceptable!!!!
Angelica and Joey were Superb in Friendliness and Accommodating to our needs. Quickly helped when heater in first room did not work to send maintenance to adjust, but needed to change rooms. Helped to move to close by room and then added Special Bonus for 75th Birthday.
It is ridiculous that we can not reserve a specific kind of room. You are a hotel. Your business is hospitality yet you can not grant a simple request. All we ask for is a room above the first floor on the marina side. What seems to be such an easy request is met with absolute tyrannical refusal stating that it is hotel policy. Unbelievable. If we can not have a room that is above the first floor on the marina side, which is a very simple request, we do not want to stay there. The managers best advice is to GAMBLE the hundreds of dollars we spend for vacation by simply HOPING we can get granted our request upon arrival, which is obviously too late if we are denied. I am blown away by the lack of hospitality, which should be a hotels most main concern. Such a shame that we love your hotel, we stay there twice a year, but we will no longer be going because our very simple request can not be fulfilled. Your loss of over a thousand dollars a year.
We spent 5 night at the Island Palms is December and found it to be very nice and very close to everything to do in the area. We had a nice suite over looking the bay. the staff at the hotel was very friendly, properity was clean and the views were great. The only drawback was you had to pay $15 per night to park.
I stayed here for a conference and, while it was a ways away from the conference center, the hotel was comfortable. Shelter Island was a nice place to stay and had some lovely places to walk. It was nice to be right on the water. The hotel restaurant was alright, albeit a touch expensive. The salads and soups were my highlights. Ubers and Lyfts were easy to catch.
The Hotel was decent and its location right by the water amazing. I do have to admit I expected a bit more according to the excellent critics but fact is the Hotel needs a remodelling. Rooms are ok, bit small but contain all that is needed. The pool is nice, pool beds need to be replaced. The small patio restaurant next to the bar is cute with great view of the sailing harbour. Food is excellent. The staff very friendly, specially the front desk team. We arrived too early but were allowed to check in early, too. Enough parking space.
Stayed here for 5 nights on a family holiday & didn't want to leave, what a great location & great staff. We got there around 10:30am due to an early flight with check in a lot later in the afternoon but we were lucky to get Danny on the front desk. Not only did we get the early check in, Danny looked at our 2 kids & said he thought they were too old for the room we booked & we'd need the extra space in a bigger room so he gave us a free upgrade, saying there was a bigger room available straight away. The room was awesome with comfy beds & pillows & plenty of room. The next day Danny organised a rental car for us with the company picking us up from the hotel & taking us to their office. It rained a couple of days there & one of the younger workers (can't remember her name but had a great chat, she used to work at subway) gave me a ride on the cart to the main office so I wouldn't get wet. The next day she took the keys back for me after she seen me locking the hotel bike after I used it ( they encourage you to use the hotel bikes). All these little things mean a lot when your travelling (we are from AUS). There are little fridges & a microwave in your room with a couple of heated pools and spa's next to them overlooking the marina outside. There is also a gym & a few computers for you to use on next to the gym as well as a tennis court. For those who need it (we certainly did) there is a laundry with washing machines for 2.75 & dryers for 2.70. This was by far our favourite place on our month long trip in the USA, it's away from the hustle of the city but close enough if you need to go there with water either side of you. Great location, great staff & an easy 5 star rating, can't wait to return in a couple of years.
Kristin F, the bellhop, was fantastic. We wanted to change rooms during our stay, so she came to our old room and moved our bags to the new room! She also shuttled us to our car. The property is older, as all the properties on Shelter Island are, but nicely updated. Pro tip: opt for the Marina view, not the Bay view.
Leaving out of SD for a cruise to Hawaii. I use to live in SD so I was familiar with the area. Beautiful grounds and views and extremely convenient to the Airport and Cruise Terminal. Stayed in a double queen Jr. Suite, ground floor, marina views. Outstanding facility for this price range. Security was always moving around the property although this area is very nice.
Room was very clean, hotel was overall quiet. Walls are a little thin but being next to the water makes the whole experience. Pair that with an on-site bar and restaurant and close by businesses to fulfill your other needs, perfect location for a vacation.
I know that there are way fancier places to stay in San Diego, but we really enjoyed our one night at the Island Palms. The location is excellent; just minutes from downtown, with some nice views of the city across the bay. The hotel is low-rise and tropical, and has a sort of retro, beachy California vibe. Our room was huge and extremely comfortable, and there were two pools and a good restaurant. There was also some nice walking paths across the street, by the water. In short, this isn't the trendiest spot in town, but our stay was very pleasant; I'd certainly rather stay here than anyplace downtown (which is just a short drive away).
Minutes from everything, San Diego. A short walk to the pier. Bay or marina views. 2 pool & hot tub areas. Very nice restaurant on site. Nice rooms and friendly staff. Now I have to fill the 200 character review minimun.
Family friendly tropical hotel. Love the location. Pool and spa are enjoyed. Like to have room service. Close to shopping. On site restaurant is very good. Enjoy the view from our room as well as the room ammenities. We all enjoy watching the fisherman and sailboats across the road. We keep returning. A short drive from our home.
Was expecting more for the price....but then again, this is San Diego. Have experienced much better service with wonderful complimentary breakfasts at other BW Plus Hotels. While the room was just a basic hotel room with a noisy window a/c unit, the views outdoor quite nice, certainly not your typical view out of a hotel window. Gave this an above average overall rating based on this alone. Also, was in a great location.
Love the staff and atmosphere...how can you go wrong to be at the BW Shelter Island Palms Hotel and have either a Bay view on the street side or Marina view on the back side?!?!?! Love the salt water pool and lounge to grab cocktails as well as the glass windbreaker at the pool on the Marina side always keeps it warmer with no wind.
Great location to view the harbor, the marina, quiet area to go to after long days of sight seeing. We have never eaten at a hotel 4 days in a row for dinner, well we did here thanks to good cooking and a wonderful wait staff member Justine, she made us feel like we were entering her home for dinner, was efficient, great with recommendations for dinner and very prompt service. The Chef was good too, and the bartender made an excellent Bloody Mary. The grounds were well maintained, and everyone always said hello. If you are heading to this area, this hotel is very warm, comfortable, and met our needs, a little away from downtown, but easy access to downtown, the beach and provides a great view after a long day of sightseeing.
Great property with a scenic view of the Shelter Island marina and San Diego bay. Blue Wave on site dining available-Food and service was great. Helpful front desk staff. Housekeeping efficient. Peaceful setting.
This is a wonderful resort with a great staff. The resort is convenient to everything to do in San Diego. There is a wonderful view of the bay or marina. A beautiful park is across the street on the bay offering a great place to relax, walk or just sit and watch the boats pass by. It has a nice restaurant and lounge. The accommodation was large, clean and nicely furnished. Look forward to visiting this resort again when in San Diego.
Great views from the restaurant and by stepping out of your room. Bed was very comfortable. Breakfast very good. Charged $20 per night for parking and I didn't know that you could park for free across the street.
My wife and I recently stayed here. We had a lower level room on the marina side. It was clean, quiet and very affordable for the location. The hotel has a $15 nightly on site parking fee. We parked directly across the street in a public lot for free without any problem whatsoever.
We stay here every year for concerts at Humphrys. It's great place with a great staff. Is a full service hotel with restaurant/bar, pool and spa. great views of the city and harbor close to Humpheys and numerous other restaurants and tourist sites.
Stayed here for second week of our holiday. Lovely room overlooking the Bay. Lots to see and great place to relax. Nice breakfast every day but bit disappointed in menu at night. Most dishes had garlic, peppers or spicy sauces, non of which I or my partner liked. Resorted to burgers most night which were cooked beautifully but would have liked even steak and fries. Not on menu, which in my opinion needs revamping especially for guests stay a week. Still a beautiful hotel.
I would stay here again no questions asked! Check in was super quick and easy, our room wasn't quite ready as we arrived early but reception stored our luggage and it gave us time to explore and have a drink in the bar. Unfortunately we never got a chance to sit around either of the pool areas but they both looked clean and tidy and very inviting. Rooms were a good size and the bed was massive. Good selection of TV channels. Fridge was useful to store snacks and water. Fantastic views out onto the marina. Hotel was calm and peaceful, perfect for a relaxing after a busy day exploring San Diego. Good running routes out along the marina and waterfront. Walking distance to some bars and restaurants in point Loma (approx 20 mins walk) so handy if you haven't hired a car. Free parking in the public lot opposite. Overall lovely hotel and I would highly recommend.
We had a wonderful time. Close to several amusement parks and the gaslamp district. Enjoyed the convenience of the guest bikes, swimming, the park and the view of the bay is spectacular. The weather was great the entire time we were there.
This was our 2nd stay and it will not be our last. This Best Western is in a great location with views of the marina and bay. The staff is friendly and helpful and the hotel and grounds are spotless and well maintained.
When we checked in, I was greeted by Jenny at the front desk and she was outstanding! She got us a very nice room overlooking the bay on third floor. She was very pleasant, professional and smiley. Thank you Jenny for making our stay in San Diego very memorable. Best Western is very lucky to have you as an employee and you do an excellent job! Thanks again!
was not impressed,for the price I expected better.If you call the office,don't expect them to follow thru if you need something.I would not stay here again/I feel we had the worst section for a veiw.Coffee maker is a hot water dispenser and instant coffee.The coffee brand was terrible;we bought Folgers.Our room wasn't even cleaned before 4p.m. I was not happy.Called office because no hot beverage cups-I like tea before bed.Office told me they would send cups right away....I picked them up at 4 a.m.
This hotel is in a great location offering a tropical, peaceful feeling with lovely walkways along the waterfront and Marina and beautiful views of San Diego across the water. It is literally minutes from the airport, an easy cab ride away. There is no airport schuttle from the hotel. Rooms are spacious and comfortable and they have two lovely pools with spas. I look forward to staying here again.
You will absolutely love this place. I would recommend this place if you like privacy. Great view whether your in the front or back of the property. Great staff, rooms clean, property clean. Beautiful marina.
Awesome location and easy access to airport and my family, except for the traffic on I-5 Great lounge, clean very and very accommodating were the best parts and broken toilet seat, and better coffee was the only downers
We had multilple families stay here, in different types of rooms, coming in town from various East coast states for my daughter's wedding held at a different location in Pt. Loma. Some stayed a few days to a week, we stayed 2 weeks. Our collective experiences with hotel staff, room and ammenities were excellent. The location was picturesque and perfect for all of us. Shelter Island is great for walking and has a public beach. It is within walking distances to several quality restaurants, 5 min from essential stores, 10 min from airport, and 15-20 min from downtown San Diego or Cabrillo national park. We love Shelter Island, and highly recommend the Best Western Island Palms hotel.
Wonderful place palm trees ocean views very clean and quiet very good restaurants in the area and the staff is amazing close to airports and wonderful restaurants. Plenty of places to walk and relax..
Georgeous view of the harbor and sail boats. Beautiful walking areas. Two pools and hot tubs. Liked that there was a restaurant and bar on the property and a terrace for eating outside. Bed was comfortable, loved having a balcony.
This place is fantastic. We arrived from the OC and was amazed right on the harbor. WOW! Checked in super quick, was given a couple drink coupons for the lounge. We dropped out bags and headed to lunch. The service, food, atmosphere was amazing. An outdoor deck overlooking the pool and the marina. The Harbor on one side and the marina on the other this place in a nautical wonderland. Beds were super comfortable, room was spacious clean and great! Our daughter just started College in San Diego so we will be back many many times!
Over-priced and over-rated. Rather grubby exterior, got a lousy, noisy room next to a loading dock and garbage containers, very low toilet seat in the bathroom making it very difficult for elderly guests to get up without help, no complimentary breakfast, mediocre restaurant with a menu that did not justfy the prices and $15 a night parking which to my mind is too much.
For the price of this hotel I would expect the rooms to be a lot nicer, the Bathtubs to not have multiple colors of filling where they obviously had to patch the tubs. It looks like they have recently updated the rooms but didn't do anything to the tubs so the nice tile doesn't look good with the clearly old bathtubs. The robe hooks and towel rods were barely hanging on the walls. The Elevator was so slow we always took the stairs unless we had bags.
My family found the rooms to be clean and spacious, the staff efficient and friendly, and the location quite lovely, with views of the bay and Marina. Our room had a nice patio that opened onto a quiet walkway along the marina that was beautiful. We were especially impressed with the quality of the on site restaurant. The menu had a nice variety of selections and the meals were surprisingly good. The staff were so helpful and personable. After dinner we took a walk along the bay and the view was great. We will definitely be returning to this property!
nice and quiet and calm view of the marina from room. dinner was not so great. nice to do package to include discount for dinner, coupons for breakfast and a couple drinks upon arrival. parking was easy and half price with this package.
Nice location with water view all around. Plenty of free parking. Easy access to airport, central San Diego and main highways. The resort is located on a strip of island that was perfect for taking a morning or evening romantic walk with views.
My husband tells me I don't impress easily, and he's right. The Island Palms Hotel impressed me right away. The grounds are very tropical, well manicured and a lovely walkway runs next to the shoreline. There are 2 pools. Every employee I encountered was helpful and friendly. The restaurant was really good. We stayed in a Jr. Suite and it was very roomy with 2 bathrooms styled with beautiful blue tile. The bed was quite comfortable. Our room had a great view of the marina, but the balcony was on the side (it was a corner room) and our view was limited while outside. The marina is on one side and a beautiful view of downtown is on the other as well as a pier. The location proved to be very convenient, too
Very quiet property, not much going on. If you want a great night of sleep, perfect place! The rooms are clean, nothing fancy but updated. The restaurant and lounge area were a bit of a disappointment. Limited menu and overpriced. The pool area was satisfactory.
We had an adorable vaulted ceiling bungalow with a covered patio with a table and chairs overlooking the Harbor. It was very nice. the restaurant food was excellent but the service was slow and we had a concert to attend and we were late and missed the first 2 songs!!
We came from Texas to visit family, and weren't sure where to stay. So glad we picked this resort. It is quiet, calm, beautiful, and the employees are wonderful. The California weather was great (we came from triple digits). Our room had a little patio that overlooked the marina. We would sit and have a cocktail and watch the sunset almost everyday. The food at the resort restaurant was very good if you don't want to drive. We can't wait to come back next year. Thank you so much Best Western Island Palms!
We really liked the room, bed was comfy and view of marina is amazing. only thing is we forgot USB plugs and the rooms don't have USB outlets. But we will be going again for sure!! :) This is right next to Humphrey's Concerts By the Bay so we could walk. Very convenient.
Stayed here for one week. Our room faced the Mariana which was really nice, we requested a room with a balcony upon check in. The first couple of nights the people next to us had parties or something it was super loud, I think there may have been a conference or something. That was annoying. The staff was nice. The room was for the most part clean, I don't think they vaccuum daily as there was something on the floor that was there for several days. Overall, we would stay here again. There was free parking across the street but we decided to pay the daily fee instead. Two suggestions, put full length mirrors and hooks for towels/robes etc in the rooms.
If you are looking for a rundown place that is trying to pass itself off as a fancy hotel, you've come to the right place. This is not a great hotel. They have a drive-up lobby but there is no valet. They just let you drive up and stand there and figure it out yourself. The front desk staff is not very friendly. The rooms are dingy with a weird layout. There's a big counter in the bathroom but only one sink. The shower looks like a cavern. Very dark and filthy. we booked a king size room with a Marina view. The front door was on the marina side but there is no balcony or even chairs to sit. It seems there were other rooms with the same set up that did have some sort of a balcony in front of the front door. Maybe those rooms are even more expensive. The pool is a nice size but it was filthy and the pool furniture is very rundown and cheap. Self parking (remember, no valet) is a whopping $50 a night! We will never stay here again.
This tropical-themed hotel just fit the bill for our small family reunion. On Shelter Island , and right across from the harbor/bay where we had a big BBQ, has a good restaurant, and our room in the Casa Marina building (only building with an elevator) had a small balcony (2nd floor) and a great view of the marina and boats and we enjoyed watching all the boat-owners go to and from their boats that they lived on. There was no reason to go into San Diego proper for us, though I think it's maybe a 20-25 minute drive there. Great, comfortable accomodations, good mattress, 2 great pools and very friendly front desk personnel, made this a great stay, and yes, hubby and I will return!!!
This BW is really lovely. The room was quiet, comfortable and with a beautiful view of the marina. The restaurant is great, nice pool area, staff is friendly and welcoming, room pricing is competitive, reasonable overnight parking fee, excellent location!
Our hotel was direct across the harbor and military base. At night, you could see the city in the background all lite up. Many watercraft were seen leaving out into the main channel right from our balcony. Walking during the morning and evenings were very pleasant with the breeze of the ocean felt right in your face. Centrally located by restaurants, shopping, beaches, and the airport. We have stayed there many times because of it's location to everything and comfort.
This is a beautiful place, outside and in. It's right on Shelter Island, sandwiched between the harbor and the marina. The Blue Wave Grill is inside the hotel, serving breakfast thru dinner and with a full bar! The food is great! And many other restaurants surround Shelter Island. The rooms are nicely decorated and comfortable, good water pressure in the shower. Great views of the San Diego skyline. Close to Liberty Station, Sea Port Village, the Gas Lamp, the Zoo, and Sea World
This has been our go to hotel for years (on recommendation from a friend). Large hotel on Shelter Island away from hotel row. Most rooms either face marina or bay and are quiet except for the occasional early morning fisherman heading out. Staff is very friendly and some even recognize us from previous stays. They are alway try to accomidate us when we have special requests. The discounted SDSU rate over the years has been great. Stayed in a variety of rooms including small, medium and a few times small suites when others were being remodeled. The Blue Wave Inn Restaurant we've gone to for breakfast and dinner always has a good selection on menu and service. (again the staff recognize us). Nice trail around the front and back of hotel to walk around shelter island. We recommend this hotel to anyone asking where to stay in San Diego fairly close to the airport.
the marina side is noisy with boats, the soundproofing is lousy so you can hear everything, the gardeners started up with machines very very early and were very very noisy. plus no way to leave a light on in the bathroom to see where you were going at night and no fan in the bathroom.
average at most; staff is rigid and did not want to allow me an extra 15 minutes on extending checkout to 1:15pm. Finally, a young lady spoke up and apparently had the authority to override the big built youg rigid man I was speaking with.
I have been attending an event for the past 10 years or so. It is three days of continuing education. In the past, this event has been held in either Annapolis, MD or Las Vegas, NV. Since my parents lived in the DC area, I would switch off between Annapolis and Las Vegas. I am not a “Vegas” type of guy, but it is close(r) to my home. So when I saw that the event had moved to San Diego, I was excited. I love San Diego and the chance to spend 4 days there was a treat. So first the positives. The hotel is on Shelter Island. I was not familiar with that location, but it is great. It is isolated from the downtown area, so if you are going to want to have access to the Downtown area, get the Uber or Lyft app. But Shelter Island had a great mix of hotels and hotel restaurants. It is walkable (for me) but it is not walkable like the Gas Light DIstrict. The hotel appears to be newly remodeled. Everything looks new-ish, and no obvious signs of wear and tear. The decor is a mix of tiki themed rattan and traditional hotel furniture. I had a king sized room facing the marina. Very nice view. It was on the first floor. My room was clean and the maid service was very good. They have a good restaurant on site, the Blue Wave. My only meals there were breakfast (OK) and lunch (great clam chowder). The only weird thing for me was the bath tub. I love a nice bathroom and for some reason, when they remodeled the hotel, I don't think they replaced the tubs. They put some sort of coating on the bottom of the tub. The good news is that you wont slip. The not so great news is that you feel like you are walking on some sort of balance surface. I don't know how to describe it. But is is like there are air pockets under the coating and when you are standing in the shower, it feels like you are standing on air. Very strange. But all in all, would I stay here again? Of course. Nice surroundings and quiet area, with good restaurants within a mile or so.
The Island Palms has oversized rooms with kitchenettes & refrigerators full-sized & under the counter sized depending on the room microwave oven and coffee maker! There is a nice restaurant attached to the venue that overlooks the marina... beautiful
Wonderful location with great views. The pool and jacuzzi were very nice to relax. Nice walks in the marina and close to many things. There is also a nice gym to work out. They also have bicycles to use for free. The room had a microwave and refrigerator which was convenient and helpful.
Very dated hotel. Overpriced for a dirty old "motel". Rooms were smelly (moldy and mildewed). Bugs infested as well. Maid service showed up so late the first day when we were readying to go to the wedding we came for. Then the check out day they kept bothering us early to get into the room to clean. Hah! Kept us waiting to check into the room but shuffle us out before the noon check out time.
Shelter Island in beautiful San Diego. Our room was facing the harbor and had a little porch area where we could sit and watch the sunset over the harbor. The room had a king size bed, and usual size frig., large T. V. and a shower rather then a tub which I really preferred. One thing missing was a table with 2 chairs but the room was too small to fit it in. There were 2 comfortable chairs. The room worked fine for us. They also had a restaurant, and pool. We enjoyed eating on the patio overlooking the pool and harbor.
The location is great right on the water and marina. The pool is wonderful and has a view of the marina. The rooms are a little dated but in great shape. The first room we were given the AC was not working. We did not find this out till we unpacked. The front desk was great about getting us a better room. The only bad thing was we asked for a bell man to move our luggage and were told one was not available. Overall a great property for the price.
Upon arriving, this lovely bellhop was so kind, so helpful, got our bags to our room and asked us if we needed anything else. What a sweetheart and an excellent representation of customer service. Thank you, Kristin!!!
I've stayed here many times and have had some great experiences here. Always fun! They have a nice little bar and a very nice pool. What I love so much about this hotel is it's location, it is so relaxing being right on the marina and there are plenty of nice things to do on the island. There is a great little bar on the pier across the street that has some really awesome beers and food, Fathom Bistro.
Stayed in the Casa Marina building overlooking the marina. Very quiet location with a tropical feel. Room was spotless and bed comfortable. Stayed 5 days and would come back again. Only one road going thru Shelter Island and there is a fishing pier and nice walking area along the water. Quiet compared to many areas in San Diego yet close to all the attractions.
This Hotel has everything you need!! Clean, Helpful, and courteous staff!! Stephanie Moreno is very understanding of our needs and has helped accommodate in the different needs we had !! Excellent !! WE ARE COMING BACK SOON!!! Thank you all!
The hotel is new and all the room are very nice! There is a lot of space inside and also the bathroom and shower is very very big! I'm very happy also about breakfast, good quality and the instant waffle machine is top! Try this hotel!!!
We love coming down to stay at Island Palms. It is across the bay from San Diego on Shelter Island and provides a good base for all the things that are possible in San Diego. It is far enough away to avoid the craziness but close enough to get anywhere you need to go. There are 2 pools but no beach nearby. It is a quiet location as long as the jets across the water at Coronado are not operating.
This place when I visited it back in 2014 was super nice, now prices have gone up and the hotel has gone downhill. From the “homeless water views” to a stuffy room. Fan and lamp shades dusty. Faucet sink that was not properly adhered to counter. It moved all over. Also caught the homeless folks going through the trash for the recycles. Broken ice machines and vending machines only take the money but don't dish out what your after. Was a 2nd time visiting and I'm sorry to say is my last at that hotel. The price just is not worth it.
The room was very large, comfortable, and clean. The pool areas were both nice. The restaurant had good food and drinks, although it was a bit pricey. Shelter island is a really cool place to stay. Make sure to walk across the street to the pier and go to Fathom Bait and Bistro.
Do not waste your money on this dated, noisey, unsafe hotel. Worst hotel experience for our annual vacation. Will NEVER stay at a "Best Western Plus" again. From checkin persons rudness to extreme noise from other guests not addressed, rarely towels at pool, unsafe lighting at night, (could not use pool or spa) ,towels from the 1990s, horrible smell in room ( had to buy room deodarizers just to tolerate).. etc.
Ok hotel for the money , the staff was good. Not a place To stay for several days. I was just passing through so it was good for one night. The beds were ok and the bathroom was fine. Just a typical less expensive hotel.
This property lacks the amenities of the timeshares I've been accustomed to. This was definitely not a five-star timeshare. The kitchen lacked upgraded major appliances and kitchen utensils worthy of preparing good meals.
First time at a Best Western Plus Hotel and it exceeded my expectations!! The only thing that I can say negative is there needs to be someone to clean the pool area of all the leftover towels and glassware/dishes. Also, they kept running out of towels because the towels were so small everyone had to use more then one towel for the lounge chair. Other then that, I will be letting others I know to visit this kind of hotel and I would come again for sure!!
My husband and I were bumped from our reservation suite through a computer glitch. Bre at the front desk and Kristin, the bellperson, made things right. We had to move rooms during our stay, but they went above and beyond to rectify the situation. They bent over backwards to make it up to us. We really appreciate it and will be back!!!
My husband and two children (teens) enjoyed the their stay and of course myself as well. It was relaxing and pleasant away from the city. The view to our room was beautiful. You can drive to Downtown San Diego or Old Town San Diego, it's only a 10 minute drive. Will definitely come back and stay longer than 2 nights.
Hotel needs to be updated inside beds aren't the greatest. Location is perfect! You can stay at the hotel all day or you can venture out. Good class of guests both times I've stayed st this property. Beautiful views all around. Close to beaches, sunset cliffs, SDSU and restaurants if you choose to eat outside the hotel.
After reading the glowing reviews I was left disappointed. Initial thoughts were positive in regards to parking, check in and the location on a lovely Harbour. We had a bottom floor room, which was dated, smelly and un-pleasant. It was reasonably clean apart from a bug in the bed which I suppose can't be helped. The room was dowdy and we felt under whelmed to say the least. Safes weren't working either, which was a pain. We visited the pool, beds were in short supply, all the towels were gone and loads of used ones were thrown everywhere. No one could be bothered to collect them despite multiple staff being present. We also visited the bar, but we stood ages waiting while the staff chatted away. It just wasn't meant to be and we are totally gutted as out of the 5 hotels we stayed at on our US Tour, this was the most expensive and worst experience. A pity, as San Diego was such a lovely place.
We stayed here for two nights. Parking - We were able to park outside our hotel room block. Parking was not free. Pool - There were two pools. The one nearest the Casa Del Mar building was smaller but in a pretty location near the boats. The bigger pool was near to the restaurant and reception. We didn't have time to use the pools. Reception - Checked in and checked out quickly with no wait time. We phoned reception when there was a problem with the toilet and they sent someone over straight away who fixed it. Reception kindly posted our postcards for us. Room - We were given a free upgrade to a lovely suite in the Casa Del Mar building. It was huge and on the ground floor. We had everything we could possibly need including a kitchen area, dining room and lounge. There was a big television with cable channels. The room was quiet at night. Breakfast - Breakfast was not included. We paid to eat in the restaurant in the hotel called "The Blue Wave Bar & Grill". It was good and we ended up going back there for dinner which was really tasty. The weather was nice so we could dine outside.
Really pretty setting, nice pool area, helpful staff, borrowing the bikes is a great benefit to staying here and we had a wonderful dinner at the Blue Wave restaurant. This is our 2nd stay and I hope to be able to come back again!
I was charged for a mini suite king and was given a view king. I requested 3 months ago a scenic view suite - King bed. I was informed that there were no rooms left after I told them they gave me the wrong room. The manager told me I would be given 20 percent discount. I realized I was still overcharged with no discount when I checked the prices and pictures of the room. How could I possibly recommend this hotel.
We were so happy with this hotel. It is in a beautiful location with water on all sides. The staff is wonderful. We had a waitress called Jacqueline who was excellent. The front desk staff were very good including Danny. The location felt quiet, safe and scenic. For us this was perfect because of 2 tennis courts-a rarity in San Diego.
Great place! Beautiful grounds overlooking the harbor in Point Loma. Hats off to Danny & Bree who work the front desk for helping us locate a wayward blanket after our departure. Enjoyed the Blue Wave Bar & Grill for a little adult time while the kids enjoyed the awesome pool!
There was an old man from the marina screaming at a woman that she was sick and demented. How they allow that behavior is ridiculous and he should be asked to leave the marina if that's how he thinks he should talk to anyone.
Did a staycation there recently and we really enjoyed our stay. Its obviously an older hotel but the upgrades are nice, the location is great, our room wad clean and well appointed and the staff is top notch.
A great place to stay restaurant very clean good menu very low prices I'll workers very sweet being that it's on the island we really enjoyed the view the swimming pool is great the song that was great we were very happy to have stayed in this place and we will go back to this place again if we and when we stay in San Diego God bless you all enjoy your visit as well as we did thank you Best Western at Shelter Island in San Diego California
Best Western needs to be pro customer not anti customer!!!!! How do you know you are going to be sick 3 days in advance of the cancellation policy. I called 2 1/2 days and my bank said the charge could be dropped because it was pending but the hotel would not do it!! My room could have been sold because this is peak season but Best Western prefers to go against the customer and keep their full room charge. Companies strive for good customer relations and this policy is so outdated and unfair! Wake up managers that do not work with customers but turn their back on them because of an unfair policy! THIS POLICY MUST CHANGE!!!
My daughters and I have stayed at the Best Western Plus Island Palm for a few years now when attending Comic-Con. The overall staff from the front desk to the service staff is always professional, friend and extremely helpful.
The property was nice and the view was amazing. The employees were so nice and helpful. We ended up there during Comiccon and it was a bit pricey but the room was amazing. Across the street is a pier with a small restaurant, totally recommend the food there.
We really enjoyed our stay at this hotel. We have stayed at many hotels/resorts in SD and this was one of the top ones. Beautiful scenery and close to everything. We would definitely stay here again in the future.
We had the best room possible for our first trip to San Diego! I hope to go back next year and will absolutely stay in the same place. The service personnel working in the restaurant are absolutely above and beyond; the waitress at breakfast was able to share important and interesting info which helped us decide what to do with our day.
We really enjoyed our stay here. The service was great, and the property is in a really beautiful location. It is really IN the marina. Our morning view was a forest of sailboat masts. We also had a great and surprisingly affordable meal at Brigantine, just down the road. Take a morning walk or jog on the marina side or the bay side.
Older hotel but very nice. Excellent service from hotel staff. Breakfast was great. Nice location at the marina and across street from bay. 15 minute drive to downtown. We enjoyed the location by walking along the bay each night.
I have been staying at this hotel for over a decade and I still love it. The location is beautiful and the staff and atmosphere make it feel like a true vacation get away. I haven't found anywhere better in San Diego!
The rooms here were clean. It is 2 older hotels combined into one so there are two different buildings. We stayed in the Del Mar building which we were told were nicer. From the looks of the other building I would say that is probably accurate. The bathroom was updated except the tub liner seemed a little squishy on the bottom. However, over all we were very pleased. I highly recommend asking for a second floor room whether you want to pay for the water view or not. The 1st floor rooms on the bay side have a little private patio but you are looking at parking lot, the street, and then another parking lot before you can see the water. However!!!!! the location of this hotel is fantastic. It is on a small peninsula that is quiet and only a 10 minute drive to downtown. The employees couldn't have been nicer or more helpful. I would stay there again.
This was my 2nd. time staying on Shelter Island, which I love because its very convenient to everything, a few miles from the airport, and Downtown, yet away from traffic. The Best Western was exactly as I expected after reading very good reviews of it! Our room was in the Casa Marina Bldg. and faced the Marina, with a balcony. It was very large with very nice amenities. Great views!! Also great to walk across the street to watch the fireworks!!! The only thing negative is the restaurant overcharged us for Happy Hour specials because we were seated in the wrong area, and the hotel shouldn't charge $15 for parking, when you can park across the street for free, which we did. Otherwise, everything was wonderful for our 6 night stay!
Stayed here for one night, wish I asked for an upper room or balcony suite to see the marina better, but it was pretty nice anyways. Room kind of had a funky smell in it, but not horrible and went away with the window was open. Very quiet, but we stayed on a Sunday. Room size was average, but huge counter to set all your personal belongings on and the bathroom was very large. Overall a nice hotel. Would stay again.
A great get a way for everyone. Relaxing, nice exercise room, 2 pools for plenty of swimming, tennis court, great restaurant on site, great restaurant in the area, great sites and experiences close by.
This hotel has it all. Pool, jacuzzi, bar, restaurant, laundry, gym, bicycle rental, tennis court, business center. Near restaurants, shops, and across the street from the harbor. Rooms were clean, have coffee makers, hair dryers, free WiFi, and anything you may have forgotten can be purchased from a little on site store. This is our vacation destination in San Diego.
Hotel was a great value. Our room had a balcony overlooking the bay complete with a little table and chairs. Beautiful area, room was clean and good sized. Bed was very comfortable. I would definitely stay here again!
I stayed with the Best Western as part of a group sailing on the Stars and Stripes. The staff was friendly and helpful. The room was clean and spacious with a door to the outside where I could sit and enjoy the fresh air. The location was great - on one side I could walk along the marina and enjoy the boats and on the other side of the street could walk and enjoy the harbor. Great place - would stay there again on my next trip to San Diego.
While in San Diego for a soccer tournament, we stayed at this hotel and one of our players got the flu. She made it to the bathroom but that's about it and we had to ask for cleaning supplies. Instead we got Daria Battick! She was amazing. She cleaned the entire bathroom and disinfected everything without even flinching. She was so sweet and kind to our player who of course felt horrible. She changed the sheets and cheerfully asked if she could do anything else to help. AMAZING! She is five star worthy!
We had a great time. Place is close to everything. We like beach and marina view. Its soothing and calming experience. Staff were helpful and towels easy access after a swim. Need more food selection, otherwise our stay is good. Will recommend to family and friends if visiting San Diego.
This place is amazing. First of all the staff is very friendly and willing to help you with anything. My mom needed a bath chair to take a shower and by the time we got back to our room it was there. The views from our room are amazing. 50 feet from your room is the marina with some great looking boats. I will definitely come to this hotel again in the future.
Me and my wife stayed at the hotel may 31st and June 1st 1st night we arrived got settled in and went to sleep But 1st I had to put a sheet over one of the windows because the shutters were broken and a parking light lights were coming in through the window I did not sleep very well because I kept smelling an odor woke up in the morning and investigated it pulled the covers off the mattress and found that somebody had urinated on the side that I had to slept on I then investigated the rest of the Room for cleanliness found AC filter filthy and A Used dental pick under the bathroom sink I then inform management of the mattress situation They told me that they would move me to another Room me in my wife when I to have breakfast talk to the manager again she said A second Room was ready I return to the hotel around 10:00 a.m. front desk advise me that the 2nd Room would not be ready to 3:04 p.m. I told her that is unacceptable Then miraculously the Room was now available. I returned to the 1st Room to collect my items the maid had already gone into the Room to clean it yes the bed was still in disorder because they needed a change in mattress the AC filter was cleaned But the dental pick was still on the ground. The 2nd Room was very clean the only issue I had was with the bathtub liner it had filled up with water in between the liner and the old tub and was very difficult to take a shower in it it was very unstable and to think that many people have showered in the same tub and all that dirty water has collected between was nasty. Now I get get a discount and my parking fees Were Voided. I hope in the future the staff is trained better and management is on top of it. There was also a booking issue I requested a Room facing the Bay Specifically asked for the older section of the hotel when I got there they told me that the Room was not available The 2nd Room did face the Harbor and had a good view but this is not what I Originally wanted please.
The staff were accommodating and the rooms were clean! Enjoyed our stay and will definitely book this hotel again!! We also really enjoyed the food at the restaurant of the hotel and they offer a variety
You can't get better service than here. Stephanie checked me in and helped with an issue - I had 2 nights on awards and 2 nights $. She made sure I could stay in the same room - couldn't get that done on the 800 # - kind and very helpful. She answered all my other questions as well. Then there's Kristin F. She's a bellhop but does so much more. There was a delivery truck blocking the entrance. She opened a gate for me, got me in, and then helped me unload a ton of stuff - all with a smile. You can't get better service than that. This woman should be promoted! The hotel has some of the prettiest grounds. The location couldn't be better on Shelter Island. Rooms are fine, the pool is marvelous.
The Palms Hotel in San Diego on Shelter Island was Great. Awesome location, beautiful views, rooms big in size and very clean. There was plenty activities near by to keep busy. Great restaurants close by. Petco ball field 15 mins. away
Great place to stay, rooms are clean, the location is fabulous, great view from most rooms, Marina view or Ocean Views, Great Weather , private patios, Several pools bike riding, great Food, Hotel row
This hotel had no shuttle service to downtown or transit services, distance to bus stop too far. Rooms need updating and balcony was hard to use with giant tree blocking views. The location does offer access to boardwalk along Shelter Island.
This place always is great to stay at because of the location and it also has an excellent restaurant. In particularly I want to give kudos to Danny and also to Daniel at the front desk. Danny has been here a long time and Daniel was also very helpful when we had to change rooms. We enjoy staying here and the staff is always outstanding. Thanks guys for making our trip as smooth as humanly possible.
Bathtub liners installed incorrectly over old bathtub, water between old tub and liner. An older person might slip in the tub as it was a little unstable. When we were moved to new room the staff didn't check the new room bathtub and it had the same problem. Not many dining options close to hotel, sort of away from all amenities.
For a hotel environment this is excellent. Had a small frig and microwave in room. Location was excellent. Marina right outside your door. Older rooms but clean. Has a cafe but we didn't eat there. 15-20 minute drive to Balboa Park, zoo, gaslight area, shopping areas.
Hotel had great staff. It was very clean with comfortable beds and no noise from adjoining room. We booked a queen suite and it comfortably slept 4, and the foldout sofa bed slept a 5th family member. Full size refrigerator, microwave, coffee maker and a great surprise were dishes and flatware! The swimming pool is very well maintained and beautifully landscaped.
The hotel room was clean and freshly appointed with easy access to parking near the room. Just outside was the beautiful bay and harbor. The bathroom was large and well lit. Staff was friendly and helpful.
We had the pleasure of staying at this hotel for our first trip with our little one (17months). The front office staff was very nice and check in and out was quick and painless. We were able to check in at 11am (the cleaning staff was on point that day) which was great because our little one needed a nap. We had breakfast at the hotel restaurant which was delicious (totally recommend breakfast). We also ate dinner there later in our stay, the food was delicious but a bit pricey. Our view was of the marina and was so beautiful through out the day. Our room was always cleaned and made up upon our return on from our day out. Ms. Lulu was an amazing attendant and left our room spotless. The hotel is located on Shelter Island and was15 to 20 minutes away to all of the attractions San Diego has to offer. I would definitely stay here again.
Large lovey room but not much counter space in bathroom for two people. Room was not cleaned if we left room after 12:00 p.m. Internet only allowed 15 minutes at a time - not long enough. Staff at front desk very halpful and accommodating.
I have A metabolic condition that requires air conditining. I made sure to list it as a need when I made the reservations. THe first night, the air conditoner stopped @10 PM. I Called maintenance who did get it started again, but it only worked for 10 minutes. I was tols it would be replaced in the morning.. I did NOT sleep all night. The next day I sat on my porch and overlooked the marina while thewy replaced the air conditioner. When they were done, I went to beakfast rigt there at the palms. When I got back, 3 out of 4chairs were missing from my front door/ patio. There are two of us staying there so obviously one of us could not sit...I reported it a few times as I paid extra for a marina view, just so we could sit on the porch and enjoy it I received a second chair late afternoon before my check out the next morning. I asked NOT to have anyone clean my room, chosing to do it myself, and it is a new program where you get extra points if you opt out. I was asked at check in and readily agreed, yet they came in anyway. I left medication out and ome valuables that I normal would put away if I knew someone would be entering my room.. The toilet flushed/ ran on and off for the entire stay. They claimed to have fixed it when they put the air conditioner. i mentioned that a few times. The afternoon before check out, they said they could come in and change the valve. I declined as I was checking out the next morning. On the positive side, I did talk to the manager the morning after I had no air, who only offered us a free breakfast after I asked for some compensation for putting my health in jeparty the night before. It was NOT enough.Also the view from my patio area (not a real Patio, just a walkway with chair, or in my case chair) was beautiful. I just couldn't enjoy it much as there was no place for tw people to sit. I can not recommend this hotel.
I had a very pleasant stay. The location is right along the marina at shelter island. It was peaceful and beautiful. The room was small but well appointed, nice linens and the updated bathroom was especially nice (much nicer than most places I have stayed). While there wasn't convenient outlets for charging near the beds there was a media station in the desk that had everything you might need. The room itself was a little dark, but there were several lighting options. My only negative comment was that the carpet was quite old and dirty.
This was a real find. Beautiful, spacious room with balcony and view of marina on Shelter island which has seaside walks and is quiet. Pool and jacuzzi right outside our room. Other pools and bar and restaurant were top notch. Loved the staff and reasonable parking.
My wife and I recently stayed two nights at this hotel and we loved it. Our room was in the Del Mar building on the first floor. The Shelter Island Pier and Fathom were just a few steps away from our room! The front desk staff is very helpful and friendly. The hotel allows guests to rent bicycles at no charge for two hours which is a great way to see the entire island. Our room was very well cleaned and appointed and included a refrigerator, microwave, coffee maker, and ceiling fan. The room included a door leading out to a small covered patio with two chairs which was perfect for relaxing on a rainy day. The pool was mere steps from our room as well. We ate breakfast one day at the Blue Wave and the food was excellent. Overall, this property and Shelter Island are very relaxing places to be. If I ever return to San Diego for vacation I will definitely stay at this hotel.
This hotel was perfect for my stay in San Diego. After being out and about in town or at crowded beaches all day, coming back to quiet Shelter Island is so relaxing. The hotel itself is very clean, comfortable, and updated. I was surprised at just how nice and large the room was for the price! My one and only complaint would be how tight parking is, but we were able to find a spot every time. Our room overlooked the parking lot and fishing pier but we loved seeing all the sailboats and yachts from the walking path along the back of the hotel/pool. The staff was very friendly and helpful and we had a great time!
We stayed at this property for 2 nights as we explored the San Diego area. What a beautiful spot! Our room was clean and well appointed. Surprised that we had a gorgeous little patio that was so private. The shutters made us feel like we were in the Caribbean or South Pacific. The view of the marina was spectacular as was the view of the city on the other side. The breakfast at the restaurant was really good. Will definitely stay here again.
We stayed here twice - at the start and end of our trip to the US. The hotel is close to the airport but you don't hear airlines overhead. It is on a lovely Island surrounded by a marina and fishing pier. Rooms are large and clean. Beds are very comfortable and the breakfast is good. The pool area has plenty of beds around it and lots of towels. Fridge and coffee maker in the room. There are free bikes that can be used. Although in a quiet area it is close to good restaurants and a short drive to SD and its sights
We had a balcony facing a marina which was beautiful. The beds were perfectly comfortable. I ordered a pillow online as it was the best. Very quiet hotel, beautiful landscaping and pool areas. Fishing pier across the street as well as a small beach further down. Can't wait to go back.
Best western didn't fail me on this trip. For the price and the location to where everything was it was great. It's really close to the airport they have a indoor restaurant that's delicious and in the winter time the pool is heated.
I've never stayed at a Best Western or Plus but after the reviews on here I decided to give it a try. I am glad I did. We arrived in San Diego very early. I knew check in wasn't until 4pm so we decided to have breakfast first. After we ate I decided it wouldn't hurt to drive over and see if our room was available. I had requested a balcony facing west in the Casa Marina building. I was told the room was not ready but they would call me when it became available. We drove around to sightsee, we got a call before 4pm letting us know the room was ready. The view was exactly like the pictures on TA. Everyone we ran into from the front desk to groundskeepers and room service were all friendly and greeted us every time we ran into one of them. The location was great, not in the middle of everything but minutes away from everything. If we ever make it back we will be looking to reserve here again.
A fabulous place to stay. Rooms are lovely. We had 2 queen beds on the second floor overlooking the marina. Balcony. Parking is $15 per night. Restaurant food wasn't great but there are some good restaurants 15 min walk either way. There's a great little quirky bar on the pier which serves food until 8pm. 15 minute taxi ride to the old town where you can do a trolley bus tour and go over the bridge to Coronada Island. Well worth the money. The Hungry House on the crossroads opposite trolley bus pick up serves great food and massive portions at good prices!
Best hotel in San Diego. Great location, nice amenities. The staff are top notch. Danny always does a great job welcoming you at check-in. Keep up the great work! We have been coming here for years and the service and resort quality are consistently outstanding!
Wonderful experience! We were in town for a pelagic tour and needed somewhere close to the beach at point loma. We were across from the bay, I. A large, lovely room. Everything about the hotel was.amazing. restaurant was good. Internet fast. We didnt want sheets or towels changed and housekeeping came in and just tidied up for us. Just what we wanted.
I live in Michigan & I love doing mini vacations on the West Coast. Shelter Island is my favorite area. It is away from the buzz of the city, but still close enough to easily get around. Shelter Island is a fun place for walking or biking. There are lots of restaurants and coffee shops to visit. The Island Palms Blue Wave is an award-winning restaurant. The Palms has two pools & two hot tubs. Everyone is professional & friendly. I had a King room facing the Bay. There were lots of television channels for when I wanted to relax in the room. Everything was perfect.
Loved this area and hotel. My only suggestion would be to have a more inviting and maintained pool area (2nd pool). Had a great time. The hotel staff members were amazing to the front desk to the room service.
I recently stayed here for a 3 night trip to the city. Thanks to the hotel being overbooked, I got a great room upgrade! The views of the bay from the hotel room were amazing. There is water on both sides of the hotel, which means almost everywhere on property there are amazing views. The bed was really comfortable, everything was clean and ready on time, and the staff did everything they could to make my vacation enjoyable. Dan M in particular went above and beyond, generating multiple ideas for things to do and places to go in the area, and getting me a complementary appetizer at a great local Mexican restaurant! If and when I return to the city, I will definitely be staying here again!
We stayed here for 2 nights in May after a couple of nights in the city of San Diego. We checked in early with no issues and were offered cookies on arrival. Our room was large with everything we needed. we were in the second block from reception and could park outside. This was nearer to the smaller pool which also had a jacuzzi. As this was further from the bar and restaurant it was quieter which was ideal for us, and we spent some time enjoying the sun. happy hour was 4-7pm and most of the hotels have happy hour which you can go to. Towels are provided for the pool area and the rooms have all the amenities your require, except tea bags which seems common in most hotels in California. We had lunch in the restaurant on our second day which was adequate and they have a good selection of wines and spirits in the bar. Small patio at front of hotel but pool area was better. Nice walk down the marina and up to the restaurants, we went to Humphreys and Supannee House of Thai which were both excellent. Staff are great. would definitely recommend this hotel and would stay again.
The hotel location is good, not far from the airport and near the water. The rooms could definitely use new carpeting/flooring and new mattresses. The room decor could use an upgrade to the 2000's too. TV was nice and big, and the room was not a bad deal for the price I paid. It was noisy outside of the room as well as inside, very thin walls, so you could hear everything...would strongly suggest a room on the marina side of the hotel. Breakfast outside by the marina was nice, good food and coffee too.
This hotel offers extremely great views and is prime location for a get away with your loved one or family. The rooms were clean, the TV and internet worked perfectly, bathroom and all the amenities (mini fridge, coffee machine, microwave) were all great as well. However, on the second night of our stay the party in the room directly above us were making so much noise we could not sleep. I swear I'm not one to complain, I HATE complaining especially on vacation, but man these people sounded like they were moving furniture into their hotel room in the middle of the night. It got so bad after an hour of trying to ignore it I finally had to call the front desk around 12am and let them know what was going on. The man who took my call seemed very polite and said he would send security down to the room above us. Needless to say I don't believe security ever got there cause after another 30+ minutes of constant pounding and laughing coming from the ceiling, I had to take matters into my own hands. I don't really blame the hotel though cause this wasn't a problem caused directly by them, I just wish it was handled better. I grew up coming to this hotel with my family, we always loved it and never had a problem like this. Overall if you want a nice room with spectacular views, this was well worth it. Honestly all I can suggest to others is to bring your own water and beverages so you don't have to walk to the vending machines.
This area was beautiful, quite and the park area across the street was so inviting and relaxing. Room service is available but was pricey and I wasn't super impressed. I was there the first night on my own and I felt totally safe and secure. The room was very clean and the beds were incredibly comfy
We have stayed at many of the hotels that surround the San Diego Bay and have found this hotel is one of the best deals in the area. It's very well maintained and the rooms are quite delightful. Their location offers great views of the activity in the Bay and the marinas.
I repeatedly ask them to release the guarantee bond which they charged at the time of reservation though they did not reply to my e-mail. At the time of checking out I paid full amount and request them to refund the gurantee bond(about US250) and they said it will be refunded within a week. But even after 1 week is was not refunded the I started to send e-mail to them but they did not reply any mail and money is still with them. During this trip I stayed 3 hotels and other 2 hotels refuned the gurantee within 10min.so it is not difficult things to do. 予約時に保証金をデビットカードから引かれていた為チェックイン及びチェックアウト時にリリースしてくれとお願いしました。担当者は一週間以内に返金されると言っていましたが1週間経っても返金されないためそれ以降毎週メールを送り続けましたが1ヶ月経過しても何の返信もありません、当然返金もまだです。
I stayed in the last building on their property with a view of the harbor and million-dollar point loma houses -- absolutely beautiful. The hotel itself was clean, beds were comfortable. I really liked that each bed had pillows with different amounts of firmness, so I could pick the one right for me. Little thing but I enjoyed that. The biggest negative is the door getting into the room lets in noise from the hallway. Not a deal-breaker for me, but something I would suggest BW improves.
When in San Diego and in need of hotel accommodations Best Western Plus Island Palms is the place to stay. I have used this property on prior trips to the area and the experience has always been the same> I would recommend this property to anyone looking for hotel accommodations in the San Diego area.
Although I was there for three days the stay at BW was decent - nothing to write home about but not much to complain about. The only real thing is that early check in was not available nor did I get a call that I was promised when my room was read. Oh wait, my room just become ready to check in just shortly after the 4:30 pm check in time, hence the reason I did not get a call over a 4 hour time-span. Views were nice!
Great location but immediately upon walking into our room we were greeted by dirty carpet. I did not dare take my shoes off in this room. No view - bottom floor. The balconey at the front looked out onto bushes - no view - not even of the carpark. Parking in the carpark is somethinglike $15 a night and the management love to tell you that they will tow if you don't have a parking permit displayed. There's ample free parking across the road resulting in the hotel carpark being almost empty. stayed 3 nights and didn't mind leaving this place... noisey door slamming by neighbours too. The unit airconditioner was extremely noisey... we had to turn it off to stop the noise. I wouldn't stay here again.. there has to be better options than this hotel.
An excellent place to stay if visiting San Diego, CA , a close drive to all sight seeing, parks and the ocean. An extremely efficient and friendly staff that will make your stay very enjoyable and trouble free a breath of fresh air in our busy world, that can let you kick back and enjoy your time.
Stayed at this hotel for 4 nights at the end of a West Coast road trip. The location is beautiful. Positives - Food and drinks at the Blue Wave were fantastic. Really enjoyed the selection of beers and the meals were really tasty. - Staff were really helpful and welcoming - Liked that it was free to use the bikes and tennis courts although we never got chance. - Pools are heated and open late - There's a lovely little playground across the road that my kids loved Negatives - Rooms were a bit cramped and quite basic - Parking was steep at $15 a night Overall we had a good stay and I would definitely consider staying again next time I'm in San Diego.
Have stayed in the hotel many time and have always had a pleasant experience. Staff is friendly and accommodating and you just cannot beat the location. I highly recommend this hotel for your travel plans.
This place is in the perfect spot! Staff was friendly and helpful. Great view of the bay. My only complaint would be the mattress could be updated but other than that I loved the place and can't beat the price!
Close to the airport, but not too close. The island is beautiful and quiet. Ample parking in the hotel lot. Our room was on the marina side which is quieter than the ocean side near the parking lot. The hotel grounds and rooms were clean. The front desk clerks were helpful, offered suggestions on areas of interest for visitors. There is a sidewalk across the street to take an evening stroll by the ocean.
Located between the San Diego Bay and a marina,, this place is a must for all water fans Great walks along the bay promenade, a fishing pier directly across the street, within walking distance of multiple restaurants Really a treat
This hotel is perfect if you are looking for laid-back and relaxed. We booked here because I wanted something different from the huge, cookie cutter, could be anywhere down town hotels. This is an older property, but has a newer building close by. We stayed in the older part, but the room was exceptionally clean and comfortable and the views of the bay and harbor were spectacular. The staff was so welcoming, friendly and helpful every time we were in the office. Tip: if you need to park a car, they charge $15/night but there is public parking directly across a very quiet street.
Stayed here for a half marathon I was running nearby & I am so glad I did! Staff was so nice & helpful. I called down at one point for a wine bottle opener & they had it to me within a few minutes. Room was pretty & clean. Loved the sliding plantation shutters instead of curtains.
Looks small upon arrival, the entrance way and employees will stifle any concerns you have conjured up in your mind as you walk in. The staff working at this hotel are fantastic, they go over and above, all are smiling and everyone on the grounds will greet you. The rooms are spacious, I had the luxury of staying on both sides during my stay, facing the marina was quieter and offered good views. Ocean facing side was nice too, can be a bit noisy with activity from the base- not too bad and good during the night. Close enough to down town to be there quickly, far enough away to not notice the hustle and bustle. Boardwalk along the water across the street is great for a walk, run or just sit at a picnic table and relax! Ate breakfast, lunch and dinner pretty much 3 days in a row, food was excellent and once again service was great - bartenders are fantastic.
What a well-priced surprise this little place turned out to be! I was participating in a round of business meetings at this hotel and did not choose the location. The minute I arrived, however, I was do happy we did. Everyone who worked at the front desk or warm and kind and knowledgeable. My large group can be a bit gregarious and those working at the hotel dealt with us very well. The restaurant wasn't particularly over priced, and the menu lacked diversity, but it still measured up really well. I've stayed at many hotels in the last few months and I can't wait to head back to this one. Pro tip: ask for a room that faces the marina.
I got my stuff stolen from the pool area and no one from the staff seem to care about the situation. Besides that, is a pretty property and the pool area is nice. The restaurant have really good breakfast as well.
Stayed for 4 days and overall enjoyed the stay. Nice and quiet, great views of marina. Restaurant bar facilities limited. There are some choices located about a 20 minute walk away. Uber to downtown or ocean beach bars about $10. Did not use tennis court or bikes however both offered for free. Rooms clean. Pool and hot tub well maintained although some days they were out of towels. Wifi seems to get overwhelmed when hotel near capacity. We had issues on the weekend. But no issues on the other days. Overall a lovely stay, would stay again.
Stayed 10 nights at this hotel. Location is perfect for those who loves quiet places and marina things (as we did). For me the carpet on the floor was causing allergic reactions, but however the room was kept very clean. We had a room with a lovely marina view. Foods and drinks very bit pricy, but tasty. Nice and quiet pool area in the mornings!!
We spent a week here and it was overall very good. Our room was a little dated but clean and all of the staff were very friendly. The location on Shelter Island is very convenient to a lot of San Diego attractions. Our room was quite distant from the main lobby, restaurant, and bar but it wasn't too bad. There are three pools which is nice. We would stay here again.
On check in, if staff offers an upgrade makes sure you get an explanation of the upgrade otherwise you might not get what they have promised. The room view may not be as good as the website shows or the staff says.
If you like being woken up all night by people walking by and cars lights shining in your room, get the standard room. If not, pay for the upgrade to the marina view. Fair warning none of the rooms have curtains only white wooden shutters that leak tons of light. Bring your sleeping mask if you want to sleep past dawn. The front desk staff is nice, bar/restaurant not so great. Don't eat at the restaurant, overpriced, low quality, with slowest service possible. Tons of other better restaurants nearby. I took an uber to seaport village. Much better quality and prices still on the water. The pool by the marina is nice, unfortunately there are tons of low class families with kids who have no regard for anyone else. I booked thinking it would be a nice relaxing experience. Instead I was splashed repeatedly when I wasn't even in the water. Parents screaming "MARCO, POLO" in a pool not much bigger than a hot tub. This particular family was morbidly obese and there was about 8 of them in the pool so no one else could get in even if they wanted to. Maybe start having a pool attendant so things like this don't continue happening.
This is my second time staying at this hotel and it was another great visit. It was clean, quiet, nice location, nice grounds. $15 parking fee per night but you have the option to park in a lot across the 2 lane road. They also have an online check in service to pre check in prior to getting there. I loved that feature!
I visited this hotel on March 22-26th. It was part of a South West vacation package. It was very reasonably priced and we wanted a laid back location. We had a standard room. All of the furniture was new and the bathroom was very nice. We had a nice little porch on the first floor of the hotel. I have to say, we never could get the room as cool as we would have liked. The people at the desk sent someone to look at it, but it was still too warm for my liking. All of the hotel staff was pleasant and very accommodating. I was especially impressed with Danny and April. We had breakfast there 3 times. I really loved the blueberry pancakes. Dinner was a completely different story. We are not gourmet diners. The menu was way too pretentious for my taste. I ordered steak quesadillas and they were the worst I have ever had. All I could taste or smell was the cornmeal. There was very little filler of any kind inside the shell. Just the small of this cornmeal was overwhelming. The very gracious waiter took them off the bill and I had a bowl of claim chowder. Even this was not that good. There were plenty of claims but the taste of bacon overwhelmed the other flavors. All in all, I would stay here again. It was very pleasant to be able to view the beautiful yachts. The location was great. The staff was wonderful. Lots of great places to have dinner are nearby.
This is a great location on the waterfront and the room was very nice complete with a mini kitchen. I was surprised to find out they charge $15/night to park on the grounds. The check in process was extremely slow.
We stayed here three nights at the end of our Hwy 1 trip from San Francisco to San Diego. The grounds are beautiful and adjacent to the marina. Our room was on the back marina side so our view was fantastic. The hotel is very quiet as it is set back from Shelter Island Drive. There is not much traffic on this road. There are a lot of helicopters that fly in the area at night, but they did not bother us in our room. The staff was friendly and helpful at check-in and check-out. We used their web page to request a couple of additional coffee packs, and they were delivered to our room within a few minutes. We took evening walks along the Shelter Island Drive seawall and enjoyed watching the big ships coming in and out of SD harbor. A very neat location away from the hustle and bustle of the City. Breakfast is not provided but there is a restaurant on site. It is somewhat pricey but there are plenty of other options for eating around. There is also a $20/day parking fee to park on the hotel site. We found out later you can park across the street in the public parking lot for free. We don't believe there is security in that lot as there is in the hotel lot. We would stay here again.
This was a beautiful property ,veryvery relaxing.the staff was very attentive and friendly. Highly recommend it. Will be staying again if we ever make it back to San Diego. The restaurant was a little too fancy for my tast but you may like it Sit outside on the deck, beautiful view
The Best Western Islands Palms Hotel and Marina was wonderful. We stayed overlooking the bay side. What a view! We could see the downtown skyline which was so beautiful at night. We watched cruise and naval ships sail in right from our front porch. It was so great to be able to walk along the bay and the marina area. If you need to park, park across the street along the bay side. It is free and safe. You can get bicycles from the hotel and ride along the island. Our room was clean, although a little small. Our room was right next to another room in it's own little bungalow type building. It would be perfect for a family wanting to stay close together. The walls were a little thin but we had family next to us so it didn't bother us. It may bother others. The location of this property is amazing. We were able to go downtown, mission beach, USD, Sea Port Village, Old Town, basically all the main attractions within 10 to 15 min. We had dinner and lunch at the restaurant. It was very good and very reasonable prices. OMG the calamari was amazing!! There is a pool near the main lobby but the best pool, I think, was along the marina. It had an outdoor fireplace and was quiet. I don't think a lot of people knew it was there. We arrived very early for check in. They were able to tag and hold our luggage until our room was ready. They called me when our room was ready so we knew when we could come back. We would definitely stay here again.
Very nice stay at the Best Western Islands Palms Hotel and Marina. Highly recommend the hotel, great location on shelter Island. Very close, via Uber, to many attractions, including old town, Midway aircraft carrier museum and more. Recommend reserving a room facing the marina, which is huge and beautiful. The hotel offers complementary bike rentals, so fun to bike along shelter Island. Bar at the hotel has very good food and excellent service. Jeff is an excellent bartender, very personable, attentive, and knowledgeable.
Terrific four night stay for our family gathering on Shelter Island. Restaurant really came through with helping with our sixteen person family dinner for St. Pats. Day. Hotel view was wonderful to watch the ships come in and out and everyone really enjoyed the weekend. Thanks to everyone at the hotel in making our family gathering wonderful.
My husband and I stayed here for our anniversary trip to San Diego. We loved that it was within walking distance to restaurants and the bay, but it was out of the congestion of the city. It was also very close to the airport, which was convenient. We stayed in the Casa Marina building 3rd floor with a marina view that was just gorgeous especially at night!!! Definitely recommend requesting that building and view. We could hear the people in the surrounding rooms which was not ideal, but it was a young men's sports team that was staying, so I don't know that I can fairly blame the hotel. Bikes are made available to ride around which was fun. We didn't get to try out the other amenities because we were doing all that San Diego has to offer. I would for sure stay here again, and recommend to friends!!!
I booked wrong date, tried to cancel within 24 hours.. charged me anyway. No way to unbook a room once rented? Literally called 5 minutes after booking a month in advance. Not good business to do to your guest
Loved the Marina Views..relaxing atmosphere, restaurant breakfast and dinners were very good food. family friendly. would like the elevators to work but other than that, friendly staff and beautiful grounds.
We learned about this hotel probably15 years ago purely by accident and although we say we should stay somewhere else for a change, we never do. It is in the perfect location with a great walking path along the bay and the harbor side as well. Lots of activity in the bay and beautiful yachts on the harbor side. Personally we like the harbor side rooms on the second floor but the first floor with a harbor view is great too. The staff is pleasant, accommodating and helpful. The restaurant is passable and the wait staff very friendly. Breakfast is good in the naturally well lite room with a nice view of the harbor and pool. It is a fairly short walk to the Bali Hai restaurant at the round-about for lunch or dinner and a short jaunt to Tom Hamms Restaurant on Harbor Island for fresh fish and a great view of the planes coming into the airport. Maybe someday we will stay somewhere else...maybe not.
Great place to stay in San Diego, close to downtown and attractions! Enjoy staying here for little 3 day getaways with my man! We always have a wonderful time and are ready to face the real world again. The rooms are great and clean and my hubby loves the pillows.
On our last days in California we ended back in San Diego. I booked my last 2 days on line,looking at reviews for reasonable rates and good experiences. Wow, what a great find. The room was clean. Our view was stunning and there were many options for eating that were close by. I will stay at BW Island Palms again! Free parking across the hotel too!
The room was okay, the bed was fine, it was expensive, and there was no place anywhere for smokers...not even on the outside balcony. My room was a very long way from the check in area, and I had a long walk, in the rain, to get to it. Don't think I'd ever stay there again, certainly not on my own dime.
This hotel was wonderful. It felt like a resort. We were on the Marina side right near the pool and hot tub and had our coffee every morning on the pool deck. Location was close to restaurants. The Island was quiet.
Property was very nice as were the rooms. Hotel staff was friendly and the location was close to anything you need. The hot tub / pool area also has a fireplace. Enjoyed our stay and will definitely return again
Went on a short girls getaway and stayed here.. Wow is all i can say.. Great room, Great views..Beautiful property ! Had a Great time! Everyone from the restaurant to the front desk extremely friendly and helpful. Dan Moore and Danny at the front desk kept me stocked in coffee. They were great! I will definetly be back!!
Amazing experience. Excellent location. We typically do AirBnB, but I think our future visits to San Diego will be spent at this hotel. Made the mistake of taking a room next to the pool; excellent for swimming with kids, but a headache for trying to go to sleep. Couldn'ty be happier. Only gripe would be the rooms are a little small, but not a huge deal.
We want to Thank BRENDA for a Fantastic Stay. Went here for my wife's birthday and BRENDA assisted us with check-in and also Kindly upgraded our room to a super nice 3rd floor room with a scenic view of the marina for my wife's birthday. BRENDA was very nice and greeted us upon our arrival with a warm smile and a very kind and caring attitude. She made our stay a very memorable one and because of her, we will visit again in the very near future. Thank You again BRENDA for making our stay very enjoyable and my wife's birthday a very memorable one.
This hotel is located on beautiful Shelter Island. 10 minutes from the airport and about 20 minutes from Downtown San Diego. Fantastic walking trails around the hotel. No need to pay the parking fee if you don't mind parking across the street for free. Cookies at the front desk. Great restaurant at the hotel. Now for the cons of this hotel - the rooms. They do the job, but I would just rate our room as average during our stay. The air condition barely worked and was very noisy when it did kick on. I thought the interior could have been decorated a little nicer. One plus was the bathroom. Large and a great walk in shower.
We had a girls getaway and are so impressed with this hotel. At the front desk, Dan Moore and Danny went out of their way to make sure we had a great time. They were very knowledgeable about the area, and helpful in making sure all of our needs were met. The cleanliness of the hotel and helpfulness of all the employees was excellent! We will definately be back! Thank you.
The facilities are enjoyable, the rooms comfortable, the views of the water and marina stunning...and the walking trails along each waterfront are inviting with a plethora of opportunities to bask in nature. Very quiet area yet very accessible to both downtown and the airport. The staff at this hotel is what distinguishes it from all others. They are attentive, generous and professional. My stay in San Diego was intended to be an overnight visit however due to inclement weather which made it impossible to access my home necessitated that I extend my stay. So glad I did. I normally don't note names but during this stay each person contributed to my ease and comfort, their thoughtfulness was individual, unique and very much a gift. When I needed to change rooms after my first night, Dan at the night desk found me another room that was even nicer than the first. Juan helped me with my luggage when I checked in then when I had to relocate he handled my luggage again, fetched an ottoman for me and saw that I was lacking nothing that would allow me to rest. Graciela, who cleaned my rooms, had them spotless each day, paying close attention and freshening my room while I was at breakfast. Hugo, Roberto, Justine, Joseph, and Robyn in the dining room each contributed to a memorable unfolding.
We stayed here for two nights visiting SD and LOVED this hotel. Amazing view, great location, clean and lots of restaurants within distance. The drive to downtown was around 10 mins so am glad I stayed at this location vs downtown m. Will definitely be back here again. Here is the view outside our room.
We had a reservation and unfortunately missed our check-in date due to a delayed flight causing our connection to San Diego to be rescheduled to the next morning. We didn't cancel our reservation because we knew we'd be up in the airport all night so we wanted to be able to check-in early the next morning when our rescheduled flight arrived (understanding that if we had adjusted the check-in date we would've been without a place to rest until the new check-in time). The next morning however, our rescheduled flight was canceled. To make a long story short - the airline changed our connecting flight to such a late time the following day that it became futile to even complete our trip so we ended up canceling the trip and going home.The property was contacted upon our arrival home (based on the rescheduling we had to run to the gate to make the return flight home so there was no time to stop and call) to ask if they would forego the one night cancellation penalty since the change of arrival was out of our control. The supervisor(s) were less than understanding and proceeded to charge the penalty. I understand policy, but in the hospitality industry I also understand that there are times when the policy can be evaluated in light of the circumstances. The supervisor indicated they wouldn't waive the fee because they weren't contacted "in advance" to change the check-in which was an impossibility since we couldn't predict our flight would be canceled! It's our plan to reschedule our trip back to San Diego, but we will look elsewhere for accommodations. Sometimes you're at the mercy of the weather and other factors, especially when making a cross-country trip, so it's important to select a hotel that has a customer service side for when these things happen. It would appear that this is not that property.
The room we stayed in was very enjoyable as usual,this was our third time to stay there. We like the Del Mar bldg with a bay view. Friends of ours who stayed there that weekend also, at our recommendation,were put in a room in different bldg and facing the marina, they were not very happy. I went to the front desk and spoke with Dan M. who was very courteous and help full. He told me the hotel was fully booked, with no other rooms available.When an cancellation came in, he called me and he was able to move our friends to a room near ours which they were much happier in. It made for a very enjoyable week end for everyone thanks to Dan M. going above and beyond the call of duty. One last time,Thank You Dan M. for your help and your courtesy.
I just returned from a three day stay at this hotel, and I had a great time. Rooms were nice, and the bay was across the street. The marina was on site, and the location was close enough to downtown, but far enough away from the chaos! I would stay here again.
My wife and I are staying to enjoy the warm San Diego weather. We have a room with a small balcony, views of the water, and a small refrigerator and microwave. Staff is friendly and helpful. Room also has a small desk and chair. We saved the daily parking fee by using free public parking across the street. The price is a great value and we would definitely stay again.
This property was in a beautiful location, right across the street from the bay. It was very close to places we wanted to visit yet still felt quiet and out of the way. Room was very clean and staff was friendly . I would recommend to others .
Can in for a Business conference. We had a room that looked out on the Harbor for our meeting, was nice when breaks came we could all stand out side by the water and talk. Made the day go by nice. The Hotel had a really tropical feel to it too.
I stayed in this hotel for just one short night. It's a gorgeous hotel! We had a water view room and loved it! I wish we could have stayed longer to enjoy some of the amenities the hotel had to offer, and the surrounding area of Point Loma. It's close to the San Diego airport, and all of San Diego's amazing attractions. I would definitely stay here again should the need arise.
Fantastic location and room was great. Close to some great bars and restaurants. Bikes are available to guests as well. Front desk staff were extremely professional, accommodating and friendly and helped make my stay very enjoyable. Looking forward to coming back soon.
Very nice and clean great service ate at restaurant was good a little pricey other then that it was very comfortable are room was very nice and roomy felt safe pool and hot tub were clean work out facilities were good
The Hotel was GREAT, the room was GREAT the view was GREAT!! Food was awesome and the people did a GREAT job!! Thank u I liked the pool and the Jacuzzi a view of the harbor from the pool. The dinning was the best!
Great hotel and view of the water. Nice room and easy parking. Would recommend staying as it is very good location to access San Diego and Airport. Marina adds to the view. Great place to enjoy the weather.
Glad We had reservations---The holiday period is busy---and the prices were higher than originally advertised. We had functions at the Marina , so location was excellent. Room was comfortable-clean-nice amenities. Wrinkles---complications with the phone all night, and each night----ringing every 2-3 hrs.---just static. Poor room location--ground level, and by the stairway--- constant thumping. And why have a bar fridge if unserviceable. Staff was friendly and accommodating---and We did receive consideration for these distractions.
We did not get the best price from best western, they did match the price found on line when shown. The upcharge for a view and parking was $65 on a base rate of $103 . a bit steep. But... The view was amazing and the stay very nice. Did not want to leave! The staff at every interaction were well trained and happily involved.
Great locations, across from marina, restaurant on site and many within walking. In room coffee and tea. Clean bedding and towels. Some dated carpets but they are remodeling. I stay hear every month 2 nights. Can be noisy if near the pool.
Great Location, Lots of room options, and Outstanding staff! The staff helped me change my room to one with a nicer ocean view. This hotel is so clean, tidy, modern, beautiful and in a great location on the Shelter Island!
I love they service and all facilities oficina they hotel and they employes Elizabeth, Minergi and Belén área social helpful and lovely. The breakfast was si fotos and hot wirh variety todo choice. I want retiran.
The staff was incredible. We had a situation that was a non-traditional check-in and they made us feel welcome, brushing aside our apologizes for any inconvenience, they were more than happy to accommodate us. After our flight got cancelled, they welcomed us back with open arms and gave us our old room. They had already cleaned it! I have never had such a great experience with a hotel. And after all the stress we really needed a comforting home away from home.We were coming from a conference which we stayed at the hotel hosting it. I will not name names but it was easy 300+ a night (we had an upgraded marina view King room) and I thought this Best Western Plus had nicer rooms.As for the room: The decor was very charming, with little personal touches that made it feel more like a home rather than a generic hotel room. Very clean, and every room seemed to have its own little balcony. We were on the first floor so we had a door that led to a sitting area which had bushes for privacy. Spacious king room with a microwave and fridge. Water on both sides of the hotel for great views. We will defiantly be staying here again if we are in the San Diego area.
We were so pleasantly surprised to have been upgraded to a suite with a lovely kitchen and other added luxuries. The staff were helpful and friendly. The room was beautiful, the kitchenette brilliant and so nice to have the option of cooking our own meals. Lovely pool complex too. The restaurant here is excellent too. Overall a fabulous stay.
From the initial scheduling to the express checkout process, my stay at the Best Western (BW) room #587 was the best start and end of my training in San Diego which lasted 10 days as well as, a great New Year's present. In the future, I will return to stay only at this BW hotel in San Diego whether for leisure or business because of its BW staff, all of whom, were consistently helpful and professional. Dan Moore, especially, was recognized by me as an outstanding asset. I am thankful.
Dan was an excellent help during our 10-day stay. My daughter needed handicap services and Dan made sure that she was always taken care of. Any requests we had Dan fulfilled them in a timely and professional manner. Because his service was outstanding on the day we arrived, we turned to Dan for any and everything that we needed. We are very happy with Dan's customer service and will be staying with the hotel again because of his great services.
Beautiful lush property with amazing views of the water and marina. Room was modern, comfortable and clean. We stayed in January, a slow time, and so our experience with any noise was very minimum. Just heard talking in the hallway. Otherwise the surrounding area and neighbors were very quiet. The staff here is absolutely top notch. The food was very good. Prices were average. Would stay here again.
The hotel is situated on Shelter island. This is around 20 minutes from the San Diego Zoo, which I intended to visit during my stay. Location: The hotel and grounds are stunning! The hotel is near the river/sea, which you can see opposite the hotel. The hotel overlooks the San Diego skyline and the whole area feels like a small tropical paradise, even when I visited at the end of december! Rooms: The rooms are basic but have all the necessities. Parking: there is ample parking and you can almost park in front of your hotel room. There are not much food options around, but if you are by car and in San Diego I would highly recommend visiting here. By car you can find plenty of food options within a few minutes drive!
My family of 5 stayed at the 1 bedroom suite with 2 Queen Beds and a sofa bed unit at the end unit of the Island Palms building, with sitting room that faces the marina. It has a balcony with a table and 2 chairs, full kitchen, spacious bathroom with walk-in shower stall, double sinks and ample counter space. We were in San Diego attending my niece rehearsal dinner on Friday evening and twilight wedding on Saturday at Liberty Station, which is nearby the hotel. There is a walking path down by the marina that leads from our unit on one end to the tennis courts on the far end. Our family enjoyed taking morning walks on the scenic path. We equally enjoyed the gorgeous Bay view of Shelter Island on our walk along the front of the hotel. Love the cookies at the front desk; friendly and efficient service at check-in and check-out. We will likely stay here again should we find ourselves visiting San Diego in the future.
Great location! Views from this location are amazing! Staff was super friendly! Loved that there were free bikes available! Great breakfast! Rooms were nice. A bit out dated. Cost to park at $15 a Day was a bit pricy. You can park across the street for free. They credited my account once I found out we could do that. Very nice about it. Would highly recommend this resort!
We had a Great four-day stay! Our unit had a beautiful view of the marina and was very quiet. We used the heated pool and borrowed the bikes to go up and down shelter Island. Best tip: you can save yourself $15 a night by parking across the street along the bay in the public parking area overnight.
Beautiful destination! Great San Diego location! Gorgeous views!The food was delicious. Was not expecting the tasty quality of the food. My cousins eat dinner at this restaurant regularly.Very friendly staff.
Beautiful hotel with stunning tropical lobby. We loved the swimming pool, hot tub and outdoor fireplace. Our suite was a little dated and had an old smell but nice size room. With seating and foot rests. We loved the balcony to see the water views.
We spent four nights here in a villa suite with friends on December. The staff was amazing as was the location. There were a few maintenance issues that they dealt with promptly. They also gave us a discount since they had to fix things.
We'd never been to San Diego before so finding a hotel felt like a game of chance. We did well! Shelter Island is close to the airport but far enough away that you feel like you're in a vacation spot, not in the city center. The marina views were beautiful. The lobby was decorated nicely for Christmas and everyone was very friendly. We used the fitness room and the pool and hot tub. We were close to lots of restaurants and the roads we needed to get to the beaches. I'd stay here again for sure.
We stayed here for two nights for a short honeymoon in November. This is a really wonderful place. From the lobby, to the rooms to the hallways, to the pools, it's one of the cleanest hotels I've ever stayed at. The outdoor grounds are beautiful and the walkway along the marina is amazing. Views from the rooms are spectacular. But what really makes this place special are the people. Every single person we came across, from check-in, to multiple meals in the restaurant, and all around the grounds, were friendly, welcoming, and helpful. There's such a warm feeling here. Extra bonus - the Blue Wave restaurant inside the hotel is fantastic! We ate two breakfasts, one lunch, and two dinners there. Great food and great service too! Finally, the location on Shelter Island is just perfect. Such a cute area chock full of walking paths, restaurants, etc. The fishing pier is right across the street. You can rent poles and buy bait at the little shop on the pier, and there's a little restaurant there as well. We can't wait to go back and will definitely stay here again.
Great location only minutes from airport on Shelter Island. Rooms are either in the marina or provide a great San Diego Bay View! The room was realitivly small for 2 queen beds but clean and bathroom was very updated. There is public parking just steps across the street for free. There are some homeless that live in their vehicles in the public parking, but rented a BMW, parked it for 3 nights without any issues. Area seems very safe. Pool was also very nice. Great place to stay with a family. Would stay again if I came back to area. Only downfall was near the Navy base and lots of helicopter activity at all hours of day / night.
We stayed here for 3 nights - it was amazing. I am usually a little fussy when it comes to details with the bathroom, noise level, comfort and cleanliness but this place was 100% adequate. Hotel provides complimentary bike hire so you can take a nice ride along the water front and to short distances surrounding the hotel. If you're not from SD, please do some research on road rules because there are no bikes allowed on the footpath and you need to ride on the actual road where cars are. This location is the most scenic location you could possibly find because every sunrise and sunset is stunning being next to the ocean and you'll feel safe in this area. We also had a spacious balcony that made it easy for us to assess the weather and temperature each morning. The distance is not walking distance to the main CBD area so you'll need to take taxis or uber/lyft but it is a wonderful holiday spot to relax. There are no external disturbances so you will have a proper sleep. Pools in the hotel were excellent (there's a heated spa). No complaints at all except that complimentary bottled water was not provided. Would recommend this hotel. Definitely worth a stay.
Great Location. Great Staff, very helpful and professional. Nice Bar and good food at very reasonable prices. Hotel upgraded us to a lovely suite and there are loads of good restaurants nearby. Shelter Island is a great location to stay in San Diego
Location, shutter island; surrounded by water on both sides. Low traffic area!! On site parking is available for a daily fee. Check in: smooth and efficient, really yum cookies available at the check in counter!! The room: fabulous room with great views over the marina, the bathroom reasonably sized and sensible amenities. Dining: Tried the bar menu and were not disappointed by either the quantity of food or service. The highlight: two amazing pools with hot tubs; jump out of the hot tub and sit in front of the fireplace to banish chilly aches and thoughts!!
This is our second visit in 3 years and one of the main reasons we headed back to the California. Luis at reception was great. He mentioned we have a very nice room (I am thinking he probably says to everyone) and our room was available even though it was only 11.30am. We were escorted to our room and Luis was spot on, the room was fantastic (112). It had a large private courtyard overlooking the marina, a fully functioning kitchen, lounge room and 2 comfy dble beds. The restaurant and the bar areas are awesome. The food, drinks and service are top notch and we loved the complimentary bikes to cruise around in. Our family loves how safe the resort is and its only costs $11 USD for a Lyft ride into seaport. We would love this place even more if there was a 711 or Ralph next door as its a 20 min walk to a small mart and Mexican, Chinese and Thai restaurants. The Ralph supermarket is a 15 min bike ride or 30-40 walk. This resort is stunning and its so quiet (apart from the helicopters and jets from the military base) and the service is exceptional. The pools and spa areas are very nice and during the cooler nights they put a fire which is spectacular. Ok this resort is a little out of the way but its worth the 5-10min drive into town. It offers stunning views of the city and the bay and is one of our favourite resorts to visit around the globe. Thanks Island Palms another awesome visit and thank you for our stunning room. Matt & Bec
Courteous staff, best happy hour hummus ever, great bar service. Im sorry it was too cold for awimming but the room was very comfotable, parking easy - and no extra fees! The location on Shelter Is. accesses a ‘promenade' across the street and marina behind the building so lots to view. Will definitely return!
Stayed for 3 night's in November great location on the bay and marina,decent sized clean room comfy bed and large shower room .Great for a walk along the wayside and pretty close to restaurants and shops,3/4miles ish to city i wasn't driving so used the bus,highly recommend this hotel and would stay again.
We had booked an AirB&B for the Thanksgiving holiday. Needless to say, upon arrival, that fell through and we were left with no place to stay. Having stayed at BW Island Palms a number of time (each time great), we called and they go us in! A room facing the Marina (which we always request) and the room was ready for us. Once again, they did not disappoint. And to top things off, the restaurant on site now serves Beyond Beef burgers. Fabulous!!
Love this location. Come here twice a year to unwind. Nice local resturants to select from. If you get a room with a view of the harbor, this is a plus. Naval base near by so you may be entertained by fighters taking off. Great location.
I came as part of a group and the room was paid for by our orginization including incidentals. I was asked for my credit card ans specifically told them not to run it even for incidentals. They did anyway... Causing a hell of a hastle with me and my bank that had to be resolved via heartache 6 days later as it was a long weekend. I then found blood on the sheets and horrible services.
We were provided with an upgrade to a larger room which was a nice gesture. However, the room , whilst a decent size, was very aged in terms of furniture/carpets/amenities etc, and it was dark and dreary. The hotel is right right next to the Marina on one side and the bay on the other which is nice for a walk etc, however there is a relatively limited choice for places to eat unless you catch a taxi/Uber. In saying that, The Blue Wave Bar & Grill is on site and the hotel offered a 20% discount which provided a nice dinner at an affordable price for one night. A warning - we had a ground level room and you can hear every little noise from the room above. It made for a not so peaceful sleep for one night in particular!
Stayed here for 5 nights on vacation. We had a top floor room facing the marina. Loved the view. Very spacious, clean and comfortable room. The bench in the shower was a pleasant surprise. It was very quiet. Did not hear people in other rooms or the hallway even though people were definitely staying in the rooms. The staff was very friendly. We rented the free bikes one day and rode around. My only complaint was there was a mess all over the carpet in the stairwell. We told several people about it but it took a call to the front desk to finally get it cleaned up after a few days. There was also a nasty smell in the same stairwell. I assume something very nasty in the garbage placed there. It was there for all 5 days. We called the front desk about that as well but it was never taken care of while we were there. I would stay here again.
We have been coming here for years, and the location, amenities, room, restaurant and STAFF are just wonderful. A Casa Marina room overlooking the yatch clubs and Point Loma is perfect for a glass of wine at sunset, or anytime.
we checked into this hotel late in the evening, only to drop off our belongings and head out into town because we had dinner reservations and engagements. Upon arrival closely to one or 2 AM, we noticed that the shower was used after noticing the towels in disarray, a bar of soap anthem water splashes inside the shower. I must've been overlooked I guess. Plenty of noise coming from room next to us it could be clearly heard through the hallway. Out front desk/operator number, no answer after one call. I needed to sleep and my wife was very disappointed given that we were celebrating her birthday. We left before 5am So I had no time to stop by the front desk to make an official
This is a very nice place with great food! Met and stayed here while participating in the Nautilus Liveaboard trip to Guadalupe Island, Mexico. If you are with this group you get to use the pool and shower while you wait for the bus to pick you up
I loved the ambiance of the Island Palms. Shelter Island is such a peaceful area. You are surrounded by water. The San Diego Bay is all around you, not to mention the beautiful yachts to look at. The Blule Wave restaurant is a hidden gem and happy hour is awesome !
Room and amenities were very nice with a very comfortable bed and quiet location. Easy walking distance to Humphrey's concert venue with a wonderful ambience. My early morning walk on Shelter Island was peaceful and the bay view was superb.
Firstly, let me tell you...this hotel is HUGE. When you arrive at reception don't immediately unload your luggage if you're driving - it's entirely possible you will need to drive to your room. We were in a corner room with a marina view...beautiful. The room was huge and although a little dates was really clean and with 2. Huge bathrooms and a large main area with sofa and mini kitchen area was more than enough for the 2 of us. The views across to San Diego are stunning....the hotel is about 15 minutes away from downtown, our Uber costs were between $11-$15 depending on where we were dropped off (Old Town is nearest - we were dropped of there first for the bus tour and it's a great start and end point for the tour). Don't know about breakfast as the hotel was too big to walk to the restaurant every morning - we tended to eat out....other than that, a fantastic stay and we will look to book again
This beautiful hotel was just what we needed to relieve a stressful day of traveling. We were able to walk along the pier, grab some lunch nearby, and enjoy the pool area. The room was quite spacious.
Expectations. I booked using the old fashion way and spoke with Amber. I explained to her we would be celebrating a very special occasion in our lives while visiting San Diego. She went way beyond my request of best deal which included breakfast each morning. Her friendly voice and outstanding knowledge of this area was truly a gift. From our first glimpse of this area hotel, I was impressed. The hotel staff was efficient while checking in and out. One situation I must mention was our breakfast did include morning coffee or beverages excluding alcohol. The restaurant staff each morning thought differently and except for Debbie. Stacy took this to a level of rude expressions and doubted us. One should start a morning differently and this could be achieved if restaurant staff took a moment to read our daily coupon. The breakfast was delicious and our views were peaceful. The choice of dining inside or out was always available. The restaurant staff was attentive. High fives to the Chef! This area is great for walking, biking and fishing off pier with beautiful views. Our room was adequate and quiet, cleaning service seemed always available. Thank you, Amber for all you do and did for us to accomplish a perfect celebration around San Diego.
We came from Long Island to visit our daughter in San Diego and stayed at the Best Western this time. Our room was beautiful and very clean. The servers in the restaurant and lounge were very friendly, courteous and helpful. Our food was very good, we had breakfast and lunch and also some bar food.Of course, you can't beat the location.
Stayed for two nights for business. Staff very friendly. I had a suite that was large but needed a face lift. The room also had a smell to it which I got used to after being in there for a bit. The bed was incredibly comfortable which made up for the negatives. There was a small exercise room. Room service was prompt.
We recently booked a suite with a full kitchen for a family vacation. Our son has cerebral palsy and severe food allergies, and we require kitchen facilities on vacation to ensure that he has safe meals available. When we arrived, we were told that the suite we had reserved had encountered plumbing issues. There were no other similar suites available at the time of our checkin. The hotel management was very apologetic and worked with us to try to meet our needs and expectations. While we didn't end up getting exactly what we originally planned for, we felt that the hotel treated us very well and we very much enjoyed our time there on the property. The surrounding area was beautiful, and we would not hesitate to stay there again.
A lot of fun, gulf is beautiful, can't wait to come back. great breakfast. Pool is heated. Amazing sunsets never gets old. Walking distance to everything you need . Friendly staff goes out of there way to help
We arrived early and they were nice enough to upgrade up to a large ground floor room (villa style?). Nicely equipped kitchen and the smaller pool area was very close. Well worth the extra cost for future visits!! (Our room number was in the 400 numbers) we will definitely come back.
Toni is excellent..she took care of everything when I called her..she id responsive to her guest and is right on time. Just a suggestion install lamps that has a USB charging station in the rooms. Other than that all was a great experience. The breakfast was awesomely great especially the pancakes. You may want to add Turkey susage to the menue for those who don't eat pork. Great Job Toni.
We we in San Diego for a wedding and came here when we had a few extra days in the city. Wonderful place, it is quiet and if you have a room that faces the back you overlook a marina. I called to book a double queen for 2 nights that day. The hotel ended up upgrading us to a suite. teh rooms are spacious and comfortable. We ate breakfast one morning at the hotel and to food was very good. There are many restaurants back toward the city. Take some time to do a search and find something new to try. We tried Fiddlers Green and Seasie Pho and Grill. Both have wonderful food. The hotel is between a marina and the bay. great place to go walking or running. There is a pier across the road to go an watch people fishing.
This was the best hotel on our Pacific Coast Highway trip. A lovely way to end 3 weeks. Our room overlooked the Marina which was stunning. Great beds, lovely room, very clean & great staff. The hotel has a wonderful restaurant which they should promote more as the food was fantastic as were the staff. We were very sad to leave as it was idyllic. Great location, lovely & quiet but only 10 mins drive to the city. Terrific US customer service. We loved it !!!! This really is Hotel California !!
Very helpfull and frienly staff. Clean room and close to the market , resturants and Grotto. Also, I like how the booklit that they have put in the room to guide for any requirments . The only thing that I can highlight but it did not bother us much is the bed was small and less tv channels
I've been to countless Best Westerns in my day and this place ranks by far as one of the best ones in the country. The location is just drop-dead fantastic and the rooms and amenities are outstanding. The rooms are modern and upgraded and are lacking nothing. My room had a patio facing the bay, it just made my stay that more enjoyable. They have a great pool and hot tub. Also an outstanding bar and restaurant that's open 7 days a week that serves food from 6:30 am to 10 pm (9 pm on Sundays). Awesome breakfast and one night I had their seared scallops entre for dinner that was off the hook tasty. I'm definitely coming back here again.
We had the suite in the building near the main reception. It was beautiful, clean, fresh and roomy. We could see both the marina and the bay from our balcony. So relaxing to sit and watch yaughts and ships go by. The pool area is smallish (I believe there are two) but very relaxing. The grounds are lush and tropical. The staff are so nice. They let us check in at 1! There's a nice walking path along the bay just outside the hotel. It's about a 20 min walk to an area just off of shelter island where there are many restaurants, stores, etc. Quick Uber from the airport and other nearby attractions. We had a very relaxing stay and would stay there again!
The hotel was in a great area, quiet, away from the hustle and bustle, about a twenty minute drive from downtown. The room was clean, a bit small for two queen size beds, but ok for two people, a family of four may struggle with suitcases etc, but for two it was fine. the room was clean, with a good shower. Didnt try the restuarant, but the pool was nice and overlooked the marina area. There was a car park fee of $15 a night which was a bit strange as there is a free car park with loads of spaces immediately opposite the hotel, over a quite road which we used daily and never paid a penny
This is the second time and always our first choice when we vacation in San Diego. The view of the harbor is great. We saw 3 cruuise ships cruise in and out of the harbor, as well as the Navy's aircraft carrier USS Carl Vinson cruise out and back Very Impressive. We had the suite and it as very nice, and the staff was excellent. The only think I miss about this, breakfast is not included.
I typically come down to San Diego at least twice a year and always stay here. The hotel is located righ tin the middle of things on lovely Shelter Island. It has lovely views of the bay, and the marina.
Stayed here for 5 nights and had a fantastic time. Great location. Our room was clean and spacious and we enjoyed the view from our balcony. Everything was better than expected, compared to some of the photos we had seen online. The beds and pillows were comfortable and the shower lovely and powerful. We happily spent time in the main and small pools and made use of hiring bikes for free. Staff were pleasant. The parking fee was our only negative. Would happily return and stay here again.
Upon check I was surprised with a parking fee, when I said it didn't say there was a fee the girl just ignored upon checking out I told the girl again the parking fee and the shower door issue was a inconvenience she didn't seem to care that my stay was not a great experience
In the room there were dirty, sticky, old stained carpets. The pillows were old and lumpy as was the bed. Hallways smelled. Bath took ages to drain, and the sink plug didn't work. The hotel needs major renovation.
We stayed here for one night while in San Diego and overall it was a good experience. The hotel has this motel style feel to it, but inside it shows some more premium features. Cant really fault much other than that the AC unit is noisy. There was also a huge fight right outside the front of our room where apparently a wedding party kicked off on each other? Everything was clean, the bed was big and the bathroom was also a big size. The room also comes with all of the amenities you could need. The area it is in is fantastic, right next to the marina. We didn't check out the pool area but we heard good things about it from other family members in our party. Would probably stay here again but you may want to look elsewhere if you want something truly premium.
Best one great experience good service ,yoi will never finad a place like this full of pleasure and must go place.............. I recommend this to all .lunch and dinner are the best of foods here so enjoy your time.
Don't miss out on staying here. Excellent service, staff was outstanding. Rooms are neat and clean with a great view of marina or bay. Close to some great restaurants Short drive to many attractions. We will be back.
This is very nice hotel located in Shelter Island which is basically the main bay in San Diego - its not central Restuarants and even shops are over a mile away - i walked it and its pleasant enough. If you have a car then its easy to access Zoo and local beaches otherwise jump in an Uber and ots all pretty cheap TBH The lobby is like a tropical setting and the views are pretty amazing over the Marina, i hear the breakfast is excellent. While i was there WIFI was perfect and the food in the bar was very nice, serving American, European and Mexican Would recommend for someone not wanting to be in the heart of the city
The hotel was a "blast from the past." If you like 1960's era meets Hawaiian style architecture, you'll love this hotel. The grounds were like a garden. Nice pool area with bar service and fantastic marina views.
We like to visit San Diego regularly and decided it was probably time to seek out a different hotel. So we did a little research and this was on the short list so we went there and did a little tour and spoke with the front desk, etc. and decided we'd give it a whirl. We made the right choice! We've just returned from a week at the BW Island Palms and we couldn't have been happier. I think all hotel beds are wonderful but BW seems to have the very best! The problem with this is I want to just keep lounging in bed and not get out and do all the things I want to do! Besides the bed, the room was very comfortable and we enjoyed a Marina View. The hotel has two pools, tennis courts, there are marinas right off the back and the Shelter Island Park in the front. The Blue Wave is a very comfortable bar and restaurant. We bent our elbows at the bar a couple of times and enjoyed a wonderful meal that we carried out so we could eat on our personal balcony with our view. The front desk staff was extremely pleasant as were all the employees we encountered. We've decided to go for a bay view on our next visit and there will be a next visit in the not-too-distant future!
Great price and great location! Beautiful scenery and lots of places to walk. Building is a older but well taken care of. Room is comfortable. Fantastic pool with view of the marina. Nice restaurant with great service
Great views of the marina, rooms are great and well kept. Close proximity to Mission beach via car ride and there are plenty of stores and restaurants within walking distance. The staff was wonderful and very helpful. Two small children so location and quiet area at night are important.
We found this hotel to be extremely clean and friendly. The views from the rooms are really nice and it has some really great amenities. The restaurant and bar inside has an awesome happy hour menu that is affordable and the food is good! There were a couple employees in the restaurant that need some work on their attitudes but overall a nice experience. Luis at the front desk is a joy to work with and made our stay exceptional.
Great food service in restaurant. The rooms we stayed in were very nice for pricing. Great views from back rooms on harbor room on parking lot was quiet. Comfortable Close to airport. Staff very nice. Willing to help
We were upgraded to a ground floor room facing the marina. Room 424, am accessible room, if memory serves me right. In front our door was the pool and hot tub. No view of the marina really because of the hedge. Would have been interesting to see where our original room was located. In all honesty I would have preferred a room facing the bay but felt bad turning this room down as the guy at check in was so excited about it. Maybe facing the marina on the upper floor would have been a better location. The room was dank and musty smelling. The bathroom is in need of an upgrade. My original booking was at the Bahia. I swapped to this hotel after reading the reviews. I wish I had stuck with the original or even booked a downtown hotel.
I'm willing to bet that most first time visitors to San Diego will not find their way to Shelter Island. This is a Lovely gotel situated across the street from the ocean, with the marina in back and the ocean directly across the street. Quiet and very comfortable. Our room was small but updated.
Best Western is a very nice hotel.I go there every year for a vacation. It has very nice size rooms and the rooms are very clean. The employees are very nice and respectful and nice.So people that visit enjoy your stay.
THIS PLACE WAS ABSOLUTELY LOVELY! the location was perfection! It was like we had our very own bungalow! Staff was exceptional! We ate at hotel restaurant, it was amazing!!! Can't wait to come back ( the beds were insanely comfortable!)
The hotel was very dirty. To the construction outside, to the musty smells throughout the hotel. The carpet and overall appearance of the hotel was dirty. We found several large spiders in our bed. I wouldn't recommend staying here.
An attractive Resort-Like property in a Beautiful, Peaceful setting. Guest room was large, quiet and very nicely furnished. I especially enjoyed the Bicycles they provide for the guests. Staff was friendly and helpful, and the price (midweek) was very reasonable.
Stayed on Shelter Island Drive 20 years ago at a nearby property & preferred it to the opposite side of the same Bay. Only a short ride took us to the touristy area of Gas Lamp & the Embarcadero. Easy access to the Freeways and the room tho' smaller than it appeared in the photos was quite nice and reasonably priced for the time of year. Plenty of choices to eat in the area. The breakfast was convenient, excellent, reasonable & great service.
Just returned from another stay at our favorite hotel in San Diego. We really like the location. It is a short drive from downtown, beaches, and other attractions. Great walking running path along the bay. The restaurant has great food and awesome service, everyone you meet has a quick smile and a hello. There has been a few nice updates to the hotel and rooms. The kids love the option of 2 pools to choose from. Can't go wrong staying here we will defiantly be back!
We just returned 2 weeks ago from San Diego and had a great time. The first night we had a fairly small room (there were 3 of us) so we went to reception who put us in a Junior Suite for the following week which was absolutely fabulous. It was my wife 50th Birthday and they looked after us really well. The staff were friendly and helpful and the room clean and spacious, oh and the beds were really comfortable!! Not similar to any other Best Westerns I have stayed in. A little updating here and there if I was to be highly critical but all in all an excellent 8 days stay. The pools were fantastic with great views of the harbour and breakfast was really good. Thanks very much for the memorable stay. We will be back.
Was disappointed that they charge for parking each day even though they charge $130 + a night for rooms. Would never had stayed if I had known. They did finally wave the fee after waiting awhile to talk with a manager.
If you're expecting a nice updated room with space to moved around in, this is not the place. Of all the locations we have stayed at this one is the worst. We wasted 28000 points on this stay and had to pay $15.00 a night to park.
With stunning bay views in the front and marina views in the back, island palms has it all. The sun setting over the marina while having dinner brought a long day to a relaxing end. The food was delicious and the service was friendly and timely.
This was birthday trip for myself & closest family and friends. The staff here is beyond accommodating and friendly. I couldn't have asked for a better place to spend my birthday. The room was my home away from home. We had everything we needed to be comfortable. This location is spot on near restaurants, grocers market, shopping, and my local bank was up the street. I will return I don't think I want to stay anywhere else when I visit San Diego.
My husband and I attend concerts at Humphreys's by the Bay and like to stay overnight rather than making the 2.5 hour drive home late at night. This Best Western is just a short distance away from the Humphrey's venue and is quite nice. Best Western's always have particular standards and this Best Western is no different. The rooms are clean and tidy. The furniture and furnishings are well kept up. The amenities are easily accessible. We were happy to have a convenient, clean and safe place to stay after our concert!
Simply amazing! We stayed in a 1 bedroom room, equipped with a kitchenette. There was a large fridge, and everything you could need. It was amazing! The bathrooms were large, the grounds beautiful, the staff helpful. There is a laundry, and you have to check the key out. Which I found slightly problematic because at one time all the keys were checked out. However the pool is fabulous, and there is drink service at the pool. It is a little out of the way, but none the less a lovely space to stay. Would definitely recommend this place.
I guess I don't consider Best Western to be a top-line hotel brand, but this location proved me wrong. Shelter Island is great and we wanted to spend a night there before we left town. The hotel is a bit older but is well kept and the rooms were in great shape with a recent upgrade. The pools were great with a nice view of the harbor. A great walk along the bay and a great staff. Wish we would have stayed here our entire time! Plus you're centrally located to downtown San Diego, the beaches and more!
It was a wonderful place to escape the heat this summer. Great property, great staff.It was a wonderful place to escape the summer heat. The property is beautiful, room was clean and comfortable, view was incredible. We used the pool and walked along the bay and marina. Love this hotel.
Facilities are very nice and service is generally very good. Prices for food and drink is reasonable Sitting on the veranda by the pool gives a great view of the yacht basin with great sunsets. the facilities is well kept and gives you a comfortable feeling. Highly recommend Island Palms, Best Western
We love staying at the BW Island Palms. The staff is professional and service-oriented. The location is bordered by the bay and marina with beautiful walking paths on each side of the property. The suites are spacious and well appointed, so we could make all of our meals with convenient shopping close by.
Our extended family stayed here over the summer. The hotel was nice and spread out with water views. It was away from the hustle and bustle of the city and made you feel like you were truly on vacation. The rooms were clean and the hotel had two nice pool areas. The hotel restaurant was great and offered room service as well. We really felt we could unwind there after a day of sightseeing.
Our reservation was seamless and the room location over-looking the harbor was great except for being located an extreme distance from the lobby (about 1/4 mile or so). Was not aware of the extra fee for parking until check-in. We dined at their restaurant several times and found it to be very good.
This is our second year we took our two grandkids for some beach time before school started. This year we spent two nights and had the 2 room suite, which they thought was awesome. The employees are always very nice, hotel is pretty quiet, beautiful on the bay and the food was great! Didn't go out at end's day after being at the beach but used room service! So much fun! Definitely will repeat next year.
Booked two standard rooms (rooms with no views) for two parties. Front desk accommodated us by putting us as close together as possible, with one room having a lanai (if you book a standard room, ask for this if available!). One room was not ready at promised time and the second party was upgraded to a second floor suite. Definetly book the suites if able-gorgous view and half kitchen (no oven or dishwasher). Clean hotel with excellent customer service! Would stay here again!
The only reason we stayed at this property is it base camp for Shark Diver which is a pinnacle dive experience and should be on any bucket list. RESERVATIONS: I made reservations by phone direct with the hotel months in advance. I started with 3 rooms on 7/31. She secured them, and I told her to give me 3 of the same rooms on 8/6 for our returns. She indicated that they were also available, and I would receive email confirmations. I did receive the emails and in doing my final checks well in advance, I discovered that she had given me 6 rooms on 7/31 and none were showing for 8/6. I almost lost my cool but whoever I talked to instantly rectified the error and I was receiving corrected emails before I hung up. ARRIVAL/DEPARTURE: This property is very large and strung out down the street. It was a 200 yard walk downhill to our room from the lobby. No bell hop service anywhere. As a group of 6 divers we have lots of baggage. So the morning of checkout I asked the manager on duty for a late checkout that was denied and help later in the day at check out. He said just give the front desk a call. So it is now 11:30 and time for checkout. We called repeatedly to the operator and front desk with zero response. So I walked uphill 200 yards to the lobby. No manager or bellman in sight. I was able to get someone to take me back down in the golf cart down to help us get our stuff to the lobby. Well the large golf cart got most of it to the driveway at the lobby. From there we had to drag all the luggage upstairs and into the Shark Diver room for storage until departure. The golf cart man actually helped us load, drag in from the driveway and up the stairs and I gave him a generous tip. When the bus arrived, we dragged everything down stairs again and out to the street to load on the bus. I will be strongly recommending Shark Diver select another property to use in the future. Personally, I will never stay there again nor recommend to anyone. The simple fact that no one answered the phone at the front desk when we needed help is appalling. We stayed there again on the 6th after the Shark Trip and it doesn't get any better. The entire group of 20 arrive back from an 18 hour boat ride and 3 hour bus ride dragging luggage all over the place, from Mexico to find no one at the front desk! In about ten minutes, three hotel staff casually stroll in one at a time and work through the group. Again I again for assistance with bags. The big golf cart is now broken down. The nice guy from the front desk drove the small golf cart down with our heavier pieces and was super helpful unloading and getting bags to the elevator. We did not return to the lobby. Uber picked us up in the parking lot and we were gone the next morning. Oh I almost forgot the crappy service at the hotel restaurant for breakfast on the morning of the 8/1. Not a good experience either.
Very few negatives to speak of. The bed was very comfortable and the room was quiet. Had a marvellous view of the marina. The hotel had two pools - but we only used the main pool by the restaurant because it had poolside food and bevy service. The water was pleasantly warm to swim in and the hot tub was great at the end of the day. Kids loved the pool and barely left it only to nibble on some food. Hotel staff were all courteous. My spouse encountered an issue with a tub drain stopper that wouldn't close and found a bottle cap with hair causing the issue - that was only minor negative with our stay. The attached restaurant was EXCELLENT and very reasonably priced.
Friendly staff, very large room and perfect location! The area is really lovely and quiet, and the views of Downtown San Diego at night are incredible. Nearest supermarket is about a mile away by foot, but it's a nice walk. Spent 4 nights here and really glad we chose this hotel over others.
We stayed here to go to the annual San Diego Comic-Con Convention and love this hotel because it's a great place to de-stress from all the insane activities going on over there and still have some nearby restaurants, shopping and leisurely activities to do nearby...Staff very friendly and accomodating...Would come back in a heartbeat!
Loved this hotel. We had a very spacious room with a balcony overlooking the marina. The room was spotlessly clean and the beds very comfortable. The location was very peaceful and relaxing - San Diego can be quite a frantic place! We had a decent tv, working wifi and a mini fridge. The only slight negative was that we found the air conditioning very difficult to work and ended up with either a very hot room or a freezing cold one! The hotel is located on Shelter Island, which is slightly out of the main loop but it's easy enough with a car to get to places like the zoo, downtown, Coronado or other beaches. The ate in the hotel restaurant a couple of times which has a lovely outside seating area overlooking the marina and pool. The food was good and service friendly. We used the pool several times during our visit and it was never crowded and was a peaceful place to sit for a couple of hours. I would 100% recommended this hotel and would definitely book again.
I really enjoyed my stay, especially because the staff were so kind and helpful. My early check-in request was honored but when i didn't like the room location, it was changed. They helped with a computer problem and directions. Top notch.
For the price, this hotel was super comfy and the view was beautiful. I would recommend this hotel to anybody traveling to San Diego. It was my first trip to the west coast and I couldn't have picked a better location and hotel. Great job! My partner and I had a wonderful vacation.
Myself, my husband & daughter stayed here for 4 nights in June and we couldn't fault it. The rooms were lovely, great maid service, we ate here all the time we were there and you couldn't fault the food. The bar & waitresses were friendly and helpful, fabulous heated pool and it's in a beautiful location on Shelter Island. We had a marina to the back of us and palm trees at the front which housed a group of gorgeous wild green parrots! i would dealry love to go back here, this hotel certainly ticked all the boxes.
We stayed in one of the hotel' "suite" rooms with water view for three nights last week. Keep in mind that this is an older hotel. For some weird reason the rooms don't have balcony's overlooking the water, the deck is on the side of the room, where the stairs come up between the buildings so your view is obstructed. The rooms do not have central air conditioning, just window boxes, which are very loud and pretty inefficient. It is quite cold right nest to the window but the AC does not cool the rest of the room. It was really hot when we were there so it made sleeping uncomfortable. The suite rooms are laid out strange, to get to the bathroom one had to walk through the bedroom. Had I known that I would not have booked a suite. Also, don't expect much from the "kitchen". Basically a refrigerator and sink with very minimal kitchen equipment. The hotel didn't even give us paper towels, and only 3 plates and small glasses. The rooms show a lot of wear and tear, broken roof tiles, carpets are old, paint is scratched and peeling on doorways, furniture is chipped, etc. My biggest complaint has to do with some service that we requested, instead of bringing us a blanket for the pull out couch ( which was super uncomfortable and squeaky) they brought us NINE pillowcases. My poor daughter woke up in the middle of the night very cold because she was next to the AC, and only had the nine pillowcases to keep her warm. I called the manager about this and he/she has never returned my call. PROS- great location and nice staff.
Read great reviews of this place. The location looked unique, being on Shelter Island, a nice quiet area. The hotel backs onto a marina, has a pool and restaurant area also overlooking the marina. The lobby is very tropical and welcoming, as well as the staff. Our room was a wonderful suite overlooking the marina as well. The unit was very spacious and clean, with a nice large bathroom for the family. We needed 2 queen beds which this unit had. We also had a great breakfast at the restaurant that was reasonably priced and served large portions. Very happy and would definitely come back here.
Wow!!! What a gem this hotel is, in a great location. Close to airport and the main harbour. The hotel is lovely and the marina view rooms where just gorgeous! The staff were really helpful and the service was great. The rooms were spotless and the food in the Resturaunt was good too. We drove Across to La Jolla cove and also Coronado - both great Locations to visit We also took the whale watching cruise - a must see! Not to mention USS Midway- don't miss them both! We fell in love with San Diego and will definitely be back. When we do we are staying here again!
On this visit we stayed in a double queen Jr. Suite. I got there at 12pm and check in was at 4pm. I called the hotel in advance to ask if I could check in early and they said they would call me if that was possible. 30 minutes later I got a call that my room was ready. When I checked in I was extremely happy with my view! This was a nice place to stay and I would definitely stay here again.
So much good to say about this establishment. And how easy it was to make a reservation! Very secure place in close to all entertainment and food etc. the room smell like new. And the mattresses are very soft. I was fascinated by the size of the bathrooms and the quality of shampoo and soap. I enjoyed chatting with the staff and housecleaning service. Wonderful parking. Very good continental breakfast. I Highly recommend staying here for business pleasure vacation etc. etc. call now make your reservation you won't regret it!
It is a Best Western, with the standards and reliability one would expect. The desk staff was friendly and efficient. A big shout-out to Carolina for her enthusiasm and interest in my visit. The room was clean, quiet, and close to convenient parking. Next time I visit Sandy Eggo, I will likely seek out this facility.
During my recent US trip, I stayed there for two nights. Location was just wonderful. It is located on the sea-front and some of the rooms face marina also. On my request, I was allotted a ground floor marina facing room with patio. I just liked it. A very reasonably priced hotel with all amenities. I was at a equidistant from San-Diego Zoo and Sea-World which my daughter wanted to see. Loved this place. I did not try any food at the hotel because we wanted to explore the place and liked to try the local cuisines. Arrived San-Diego from Fullerton, LA by Pacific Surf-liner and it was not very far from the train stop.
Arrived on July 2nd. Greeted as usual by friendly NEW staff. Have stayed here several times and each time gets better. Danny on front desk is awesome. No problem he can't handle. Love the bar area during happy hour (bring back the lollipop lamb chops) Try the Island wings. Drinks are Happy hour prices and Jeff does them right. Had a small problem with the 4th menu chili dog but it was taken care of right away. The best thing for the 4th of July is your right there where you can see ALL fireworks. We get a balcony facing the bay and LOVE it. Pricey Yes, but worth it. Breakfast All American is just right with several choices. Happy Hour Menu is $7 with several choices. Any problem, tell them and they make it right! See ya Next Year 2019.
Great stay there in last week of June 2018, Great rooms service and hospitality of staff. Jeff in the bar was great and looked after us very well, Brenda on reception helped greatly with queries and support that we needed regarded shuttle taxi to airport. Would highly recommend this hotel.
We spent 2 nights here in June in a suite facing the Marina . Very satisfied with the area for for sure. Easy check in online. All employees were very helpful and friendly. We ate breakfast at the on site restaurant and food selection was very good and reasonably priced. View from our balcony was amazing. Room was very comfortable with 2 full bathrooms and a nice sitting area. The only thing that was a problem was that there was no elevator. They are in the process of installing one. We will return when in the area for sure.
A comfortable hotel close enough to the city and attractions, yet set just far enough away to remain quiet and relaxing. Make sure you try their Calamari appetizer...the best EVER. Nice outdoor seating for cocktails and apps. Restaurant very nice as well....great wait staff. Pool was quiet and peaceful.
Did a LOT of research on hotels in San Diego. The Best Western Plus Island Palms Hotel & Marina suited our needs exactly -- having great views, large rooms, and an excellent location. The smaller suite was excellent, giving us more than ample room that had a "condo" feel to it. The views were beautiful in our room, with the marina to the left and the city to the right, and the grounds overall were well-maintained. The location was perfect -- extremely easy to navigate around to downtown or north toward beaches. Most of all, the convenience to the airport was excellent - not too close, but was able to get to the airport in just a few minutes, based on traffic. Lots of restaurants nearby. Overall, this hotel is a great all-around place for visiting San Diego. Will definitely stay there again.
Always a wonderful stay.. Love the resort, bar, views, rooms- everything! Close to downtown and sunset cliffs. I would recommend this hotel to anyone wanting to experience San Diego. We have been here a few times and stayed at this site.
The hotel rooms are clean and spacious. The rates are great for the amount of space and quality of room! The staff is knowledgeable and very nice. The hotel is close enough to Mission Beach but far enough from the hussle/bustle of the big city. The resturaunt next to the hotel is not so good but there are several resturants in the area. We will be staying there again in our near future.
We recently got a chance to stay at the Best Western plus Island Palms Hotel and Marina. This was a wonderful place to stay. The Marina was beautiful, the hosts were very friendly and accommodating. I would definitely recommend this hotel.
Loved the location of this property on Shelter Island. Large spacious rooms (some with full kitchens), a few pools and a fun little lounge. Close to the Bali Hai restaurant as well as has a great little bar across the street in the middle of a long fishing dock. Great view of the harbour from most rooms as well. Salt water pool was warm, hot tubs were great and usually a few people hanging around having drinks. The restaurant was really good for breakfast as well.
Great hotel and friendly staff. Everybody made us feel at home for our family vacations. Rooms were kind of small but nice and clean. Housekeeping was friendly. Great front desk lady checked us in and out. Overall great place. Will return in future
My stay was wonderful and the hotel clerks made it even better! Great staff they kept us laughing and were more than helpful! I would never stay anywhere else when I'm in Salt Lake City ! Thanks Ziza the manager you were awesome!! And Amy also !!!
Our family of four enjoyed our stay on Shelter Island. The grounds of the Best Western Plus Island Palms Hotel and Marina are beautiful and very well kept. Our stay was for only two days, so we didn't get to spend as much time at the hotel as I would have liked since we were out seeing the sights of San Diego, but the hotel was clean, quiet and the staff was excellent. My only issue was I didn't realize there was a parking fee of $15 per day, but since you have to pay to park practically anywhere in California, I didn't mind. I wouldn't have any problems staying at this hotel again. It's centrally located with convenient access to restaurants and only minutes from downtown. We didn't eat there so I can't comment on the food, but the menu for room service was in line with prices I've seen at similar hotels.
This was our second stay here and we'll be back again. They have 2 nice pools and spas, both have views of the marina. The one near the lobby has food service available from the restaurant. We booked a king suite both times. The suite has a full sized refrigerator, electric stove top, and a supply of dishes and flatware. This made it easy to have a few meals with groceries we brought. The suite allowed us to close off the bedroom from the living area. Our room the first visit had 2 doors into the bathroom, but this bathroom had to be accessed from the bedroom. (We'll ask to have the 2 doors next time if possible.) The cons (or pros depending on your view) are it's a short drive to the heart of San Diego. There are also occasional flights of military aircraft during the day, which can be quite loud. We enjoyed seeing a few large Navy ships go past on our first visit. There is a nice walking path and park with a playground across the street too.
I stayed here because i wanted to be centrally located to attractions with a nice view. i was not disappointed. lovely room with a balcony. clean and updated. i would definitely come back if i visit san diego again.
The Island Palms is in a beautiful location and the grounds are well maintained. The rooms are nice and clean. It is nice that the rooms have two luggage racks, since generally two people share a room. The people at the front desk are very helpful and friendly.
I'm disappointed in this resort because I used a reward night voucher last July 2017, and a year later, June 2018, I am just being charged my points. It was explained by a very polite gentleman that the front desk made an error. It seems that they should eat the cost for their error, not charge people a year later.
Located on Shelter Island, which is about 20 minute drive into San Diego. One side you have views across a marina and the other side has views across the harbour to the naval air station. My teenage son enjoyed watching the activity of the planes and helicopters across the water. Our room had two doubles , TV, bathroom on the ground floor by the parking lot. It is a motel style room with its own entrance.the outdoor heated pool was very warm and pleasant. The room was kept clean. Toiletries were provided. There is a charge for car parking. Plenty of places to eat nearby.
They accommodated everything I needed and even upgraded my room to accommodate my extra guests. The housekeeping was amazing and set up our sons crib so cute with his blankets and stuffed animals. It was a Great Touch!!!
The hotel is a bit different in that is is very spread out. There are several buildings all along the waterfront. This is likely due to local zoining rules prohibiting high buildings, but has the effect of making the restaurant, pool, fitness center, etc far from the room we had. The hotel is across the street from the bay and the other side faces a marina. Some rooms have good views, but ours had a lovely view of the parking lot. Speaking of parking, there is a free parking lot across the street which seemed to be safe and well lit so you don't have to pay for parking if you don't need to be right in front of your room. The hotel is a bit older in design, but well laid out. The room doors open from a main inside corridor. The bed was nice and a big plus was the ceiling fan over the bed. Room lighting itself was somewhat low and there were very few outlets for charging items. The air conditioner was kind of loud, but functional. The white noise was a good thing since we could hear the neighbors through the wall at times. The room had some minor fit and finish issues such as worn carpet, poorly repaired blinds, and such. nothing major, but noticeable. The bathroom had a separate vanity and shower which is usually a good thing, but our room had an odd sliding door which was somewhat annoying. The bathroom was clean and reasonably well lit and had plenty of towels. One thing I missed was free breakfast. I always try to get a hotel that includes breakfast, but overlooked this one item. The blue wave café is nice and pleasant overlooking the marina, but it was a bit pricey for a breakfast. The hotel also had a smallish fitness room, but it was not near our room and it would have been a pretty decent walk to get to it (yes I appreciate the irony of that statement). The surrounding area was pleasant to walk around. The marina was interesting if not somewhat deserted of people. There is a fishing pier right across the street. The hotel is not in the center of town, but it was not very difficult to get to nearby attractions.
I had been wanting to stay at this hotel as have seen many positive reviews. I made a same day reservation and got there at about 4:00 PM . First impressions are positive.The hotel is in a strip with the bay on one side and the Marina on the other. The hotel has a tropical flair and decor. Lobby is small but nice. Reception was pleasant and friendly. The rooms are on the small side especially the bathroom. The bathroom door had peeling paint and the carpet had a huge stain. On the positive side the room had a huge tv ,the windows are large with nice shutters and the beds are very comfy. there is a full restaurant located upstairs that is really good. It offers a wide selection. I would say if this hotel had an ace up its sleeve, it would have to be the restaurant. Very very nice with a beautiful view. I had the wingd, clam chowder, and a Kobe beef burger. ALL EXCELLENT . This is a moderately price hotel so I think overall this hotel is a good value and I enjoyed my stay and would return .
This Best Western is one of newer ones we have stayed in. They do allow pets, $20 pet fee. We have 2 mini Schnauzer. The room has a kitchenette which has a microwave, fridge, small coffee maker and cabinets for storage. Free WiFi, cable TV with more than 10 channels. A pool, fitness room and even a in pool fitness bag you check out. The breakfast is the usual waffle, eggs bacon, sausage, biscuit gravy etc. Very nice. It's a very clean hotel. The housekeeping staff is very nice as is the front desk staff.