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Best Western Plus Island Palms Hotel & Marina, San Diego

2051 Shelter Island Drive, 92106-3105, San Diego, United States - See on a map
Best Western Plus Island Palms Hotel & Marina - Exterior The Best Western Plus Island Palms Hotel & Marina is ideally located in the center of San Diego. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

With a waterfront location close to Ocean Beach, SeaWorld®, and the San Diego Zoo®, the Best Western Plus Island Palms Hotel & Marina is a hotel in San Diego, CA’s idyllic Shelter Island neighborhood, earning TripAdvisor® Top 25 accolades thanks in part to our incredible views and resort amenities. Our rooms overlook our private marina, San Diego Bay, or the downtown skyline, and each comes with free high-speed Internet, refrigerator, and microwave, because whether you’re here for a romantic bayside getaway or rooting for the Padres at Petco Park having the comforts of home matters when you’re on the road. And speaking of comfort, our pillow top mattresses and upgraded pillows guarantee you a good night’s sleep. We take full advantage of our waterfront location, and so can you. Host an event for up to 200 in our unique waterfront meeting venue, overlooking Point Loma and our private yacht marina. While you’re here, enjoy a friendly match of tennis, take a walk on the trails along the water, and work up a sweat in a fully loaded fitness center with universal machines, elliptical, and stair climber. The most unique amenity at the Best Western Plus Island Palms Hotel & Marina is the marina itself, which welcomes sailboats, super yachts, and cruisers as the closest yacht basin to the open ocean. The boat slips range from 20 to 200 feet and boast full hookups for water, electric, phone and cable. Reserve your room at this unique waterfront San Diego/Shelter Island hotel today.

Best Western Plus

Island Palms Hotel & Marina

LABEL_ITINERAIRE

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Hotel advantages

  • Catering Services
    Catering Services
  • Spa
    Spa
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
  • Tennis court
    Tennis court
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 4459 guest reviews
NOTE ISSUED
Excellent
2671
Very Good
1322
Average
314
Poor
98
Terrible
54
REFER TO NOTICE
Business Business
352
Couples Couples
1744
Family Family
1649
Friends getaway Friends getaway
265
Solo travel Solo travel
135
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful trip"

4
Lifeisonetrip, Las Vegas, Nevada 18/09/2020

Took a two night trip to the San Diego area and stayed at this Best Western due to a previous stay. The mini suite we booked was great, spacious and comfortable. Had a slight view of the bay and enjoyed the cool breezes in the early morning. The afternoons and early evenings were unseasonably warm but the air conditioning in the room worked well. The pool was advertised as being heated and it wasn't, a bit too cool for me. Due to the COVID restrictions, there was no maid service and we did not feel the need to request additional items such as towels or shampoo. However, a suggestion might be to either place additional trash containers in the room or a larger one since it was not being emptied. A guest in a room next to us was smoking on the balcony, an issue we encountered on our last visit despite the no smoking rule. Did not use the restaurant or fitness center facilities. This hotel is in an excellent location with nice views of the bay and plenty of areas to take walks or rent bikes. Danny on the front desk checked us in and he is a great employee, welcoming and helpful. Would definitely recommend this hotel.

"Simply the Best"

5
glfinternational, Dupont, Washington 16/09/2020

Unbelievable location and views. However; what really made our stay so incredible were the employees of Best Western. They showed us comfort and care throughout our family's entire stay. Thank you for your great service and excellent knowledge of the area.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our wonderful location and the exceptional service provided by our staff. We will surely share your compliments with our team for taking such good care of you. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. We are happy you and your family had a fantastic time with us, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager

"Amazing Value, Fabulous Location, Water on both sides!"

5
jenniferm0rris82, Big Bear City, California 11/09/2020

We were greeted by Daniel at check in. He was amazing. Very thoughtful, friendly and kind. He assured us our rollaway bed would be in the room shortly, before we even made it to the room it was there. The housekeeping staff is also fantastic. The rooms were extremely clean and well prepared, extra towels and linens as requested, were delivered by a very friendly face. I wish I would have caught her name, she was very sweet as well. The rooms are spacious and well kept. Cozy and comfortable linens and beds. Bathroom is also very well appointed. View form the room is spectacular. With the marina on one side and the harbor on the other,you really can't go wrong here. We've been back multiple times since covid and will definitely return soon. Upon check out, we were greeted by Danny, not Daniel. Danny was wonderful as always. He was there for us on our last stay as well. He is very helpful and kind, a little funny too. And to answer his question(Are you sure you're ready to go?), Absolutely not! I wish we were back already. Island Palms is officially our spot in San Diego. Thank you for all you do!

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for making us your home away from home. We are thrilled to read how much you enjoyed your stay with us, and your compliments about our immaculate accommodations and helpful staff are truly appreciated. We delight in providing the best service possible, so we are happy to learn that our team members made you feel right at home. It is our goal to deliver this type of experience to every guest on every visit, and we will certainly share your kind comments with them, especially the associates you mentioned. We are grateful for your excellent feedback and cannot wait to welcome you back soon to Best Western Plus Island Palms Hotel & Marina for another outstanding visit. Bob Levine, General Manager

"Not as good as it use to be"

2
User 08/09/2020

Stayed here 9/4/2020 to 9/7/2020. The bad: The rooms are dated. The bathroom was dated as well. Bathtub with a tile surround that was moldy and a shower curtain. Who even uses a bathtub with a shower curtain anymore?? Nice patio area attached to the room until the sprinklers turned on getting my wife and I wet, making the area unusable until the sprinklers turned off. Parking was horrible. I was charged $18 a night to park on the hotel property but could not park on the property had to park in a city lot across the street. I addressed this with the front desk after the first night and was told the parking charge would be removed. Upon check out the charge was still on my bill, so to the front desk again and this time the charge was removed. The good: The pool area was open and clean. great location and views of the San Diego Bay and Marina. I would have to think twice about staying here again. Previously stayed here a a couple years ago and had a great experience this time not so much. Hotel is showing its age and the parking situation needs to be improved.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us once again. We are sorry we did not meet your expectations this time and that you had a less than exceptional visit. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are happy you liked the location and enjoyed the pool as well as the views. Thank you again for your business, and we hope you will give us another opportunity to welcome you and your wife for the exceptional stay you deserve. Bob Levine, General Manager

"Love this hotel"

5
Shirleyleah, Yuma, Arizona 07/09/2020

This will be my go to spot anytime I visit San Diego. I love the location, the hotel is beautiful, the pools are amazing.... Absolutely fantastic. I love being able to walk across the street and walk the trail along the Marina.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the kind review of the Best Western Plus Island Palms Hotel & Marina. We are delighted to know you had an amazing time with us and how much you enjoyed our beautiful, well-maintained property, our great location, as well as the pools. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Bob Levine, General Manager

"Pool crashers there every weekend."

3
johnparisi, Encinitas, California 26/08/2020

I am attempting to repost my review of the Best Western at Shelter Island. I have stayed at the hotel a few times and dine at the Blue wave restaurant. All I can say is if the management does not start asking the pool crashers to leave, the paying guest will not want to be there any more. Each weekend, the same pool crashers with the infant and young children, some with diapers on, occupy and take over the pool. Its noisy and all the trash from the food they bring in to avoid paying for food at the pool side restaurant builds up. The trash containers get trash piled over the tops of the cans, which are emptied late in the evening on the weekends. The hotel is in great location, beautiful setting and the rooms are very nice. The restaurant / bar staff are friendly and quick. The rooms very nice, clean, smell great and are quite comfortable.

G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear johnparisi, We appreciate you choosing to stay with us. We are happy your experience was enjoyable overall, but we regret that you did not leave completely satisfied. We are grateful that you have shared your concerns regarding how busy our pool can get during the summer, as this helps us understand where we can improve. Your comments will be shared with our team to ensure our guests receive the peaceful experience that should always be expected from us. It was a pleasure having you as our guest, and we hope you will choose to stay with us again. Bob Levine, General Manager

"Visited Military daughter"

4
User 23/08/2020

We stayed for 5 nights. The weekends had more people than the week nights. Great views of the bay and marina. Food and beverages on site where decent. Covid precautions in line with most other locations.

Heather Cardone, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us at Best Western Plus Island Palms Hotel & Marina. We are delighted to know you enjoyed the mesmerizing views from our property and that you were impressed with the delicious food we serve. We appreciate you being our guest and look forward to welcoming you back soon. Bob Levine, General Manager

"Mold/Mildew but Great Location"

3
avasmom06, Kennewick, Washington 20/08/2020

This is my second time staying at this property. The first time many years ago was fantastic. This time around, meh. There were clearly some mold issues going on in the room as I could see water pockets in the wall by the kitchen sink. It also smelled very musty and I had to air out the room every day or else I would get a headache. The room definitely needs some updating. Furnishings are the same as when I stayed here 10 years ago. The amenities are great but unfortunately were limited due to Covid. Location is fantastic - restaurants galore and you are surrounded by water. It is very nice to sit on the balcony and watch the boats go by. I had issues with security allowing a guest to park her "camp" chair in the garden area and throw cigarette butts in the grass. I thought this was a classy property but they apparently allow that so ugh. I liked the location but I would definitely stay somehwere else on Shelter Island until this property is updated. Also, when they say that a property is smoke-free, they need to enforce this and not allow guests to throw cigarette butts all over. Why have security if they aren't going to enforce any of the rules?

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for returning to our hotel. We apologize for your disappointment with the overall condition of your room. We will share your observations regarding the need to update with the people in our organization who are responsible for formulating plans for future renovations. We are also sorry for the inconvenience you had due to other guests smoking while you were here. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Please consider giving us another opportunity the next time your travels bring you this way. Bob Levine, General Manager

"OUR NEW HAPPY PLACE!"

5
_kathietaylor730, Temecula, California 08/08/2020

We have traveled the world and have been so frustrated by our limited options these days. We absolutely love this hotel with their views and easy access to local restaurants and fun activities. It's our new fave for sure!

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel. It is a pleasure to know we met all of your expectations. From our incredible views and resort amenities to our location, we take pride in giving each guest a memorable experience. We appreciate you making us the hotel of choice and cannot wait to welcome you back soon. Bob Levine, General Manager

"The Best Bestwestern Out There!"

5
asieber23, Agoura Hills, California 04/08/2020

This hotel is our absolute go-to for a quick family trip back to San D being former Pt Loma grads! We love everything about this hotel from the spacious rooms for all 5 of us, the marina view and walkways, the pools are so fun being on the marina, great onsite restaurant, family friendly atmosphere, you just can't help but to enjoy it here. The staff is always amazing and consistently gone above and beyond to make our stay fantastic. Love the location on Shelter Island and how close it is to downtown, beaches, Sea World, and many favorite college eats. Everything is why we keep coming back over and over!!! Andrew S.

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the fantastic review of the Best Western Plus Island Palms Hotel & Marina. We are thrilled to know you loved our well-kept room, excellent amenities as well as our prime location. We appreciate your continued patronage and look forward to your next visit. Bob Levine, General Manager

"Terrible start to our vacation"

2
User 31/07/2020

We've been staying at the Island Palms for years as my in laws have had a boat docked in the attached marina. We have never had a bad experience, until today. After being in the car with two kids all day we arrived to check in at 4:00 only to be told our room wasn't ready yet and they didn't know when it would be. They said they would call when ready. I eventually went back to the lobby only to find out it was ready and they had forgotten to call me. No offer to upgrade or do anything for our trouble. They did not provide the WiFi access code, I had to ask for our parking placard, and apparently there is some type of grab and go breakfast but we got no information about that either. Our room has a beautiful view, but is in need of repairs. The door sticks and is very difficult to get open. The paint in the doorway to the bathroom is peeling a lot. And the room itself is very small for the amount and size of furniture that is in it. Very disappointed and we are here all week. Abby Brown, Phoenix AZ

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your review. We are sorry for the inconvenience you had in your room. Please be assured that we have shared your feedback with our maintenance team to fix the problems you outlined. We also apologize for the disappointment with the service you received from our associates. As you may have noticed from previous stays, this is not normal for our hotel. We hope you will consider this an isolated incident and come back for another visit. We appreciate your continued patronage and hope you will give us a chance to redeem ourselves the next time you are in the area. Bob Levine, General Manager

"Great Location, Great Value, Great Staff"

5
jennifermorris82, Big Bear City, California 31/07/2020

This hotel is amazing. It is very affordable, and you would not believe the location. Rooms are comfy, excellent bedding and beds. Beautiful views all the way around. Very friendly and helpful staff. With so much to do in the area, this is a great spot to enjoy a few days away.

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for taking the time to review your stay with us at Best Western Plus Island Palms Hotel & Marina. We are thrilled to know our prime location was ideal for you and that you loved your well-appointed room as well as the service you received from our excellent associates. We look forward to having you as our guest again whenever you return to the area. Bob Levine, General Manager

"Location and people!"

4
IloveGreece1976, Austin, Texas 28/07/2020

I stayed her during Covid times on a trip to San Diego to enjoy my daughter's newborn son. Complaints upfront: this is a motel with cars right outside your door and some partying going on! The rooms need remodeling, whew! Dark and outdated. But old and outdated it may be, the AC works great! Totally worth the stay, The walk down Shelter Island marina every morning was wonderful. One morning I was adjusting my mask, looked up, and there was the USS Abraham Lincoln (Nimitz class aircraft carrier) right next to me! I was thrilled...and I thought a sky scraper had fallen on its side right next to me! The marina is lovely and I enjoyed my coffee every morning on the deck outside as the restaurant was closed to indoor dining. The real reason to stay, in addition to the location, was the wonderful people. They are warm and friendly, and smiles shone even through masks, and service was awesome. No request was too small or too large. The manager said he wanted me to have a perfect stay, and indeed I did.

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina while you were here to visit your daughter. We are delighted to know our prime location was ideal for you and that you were impressed with the service you received from our associates. However, we are sorry for your disappointment with the overall condition of our property. We will share your observations regarding the need to update with the people in our organization who are responsible for formulating plans for future renovations. We appreciate you being our guest and look forward to welcoming you back soon. Bob Levine, General Manager

"Birthday weekend"

5
User 25/07/2020

Highly recommend this hotel. Was looking for a fun place for my birthday and this hotel was the perfect place! Loved the Marina View and beach across the street. Hotel was very clean and had excellent customer service!! And I couldn't believe the price for such a beautiful experience.

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina while you were here for your birthday. We are delighted to know our hotel met all your expectations and that you were impressed with the cleanliness and well as the service you received from our associates. We are also glad you loved the enchanting views from our property. We appreciate you recommending us to future guests and look forward to hosting you again soon. Bob Levine, General Manager

"Nice Area but...."

3
grizmt, Phoenix, Arizona 24/07/2020

We stayed in the Marina View room (thanks to others here for the suggestion) with 2 queen beds and there's one thing everyone should take into account. The rooms are SMALL! It took work not to stub ones toes on the desk chair because it didn't push under the desk. They should remove the rolling chair and use a regular 4 leg one. The room had a wonderful view and was very quiet (unless seagull noise bothers you of course). The carpet was in need of a cleaning or replacement and we had to physically remove the Microwave from it's cubby and set it on a chair to plug it in so we could use it as it was not plugged in and there was no plug close enough. The bathroom is very nice with the tumbled travertine shower, the towels are fluffy and large. Lastly, be aware that there is NO breakfast included as there is at every other B.W. we've stayed at, nor is there any coffee in the lobby just the normal "bleh" single serve in the room.. We were not aware of this when we made the reservation or checked in. They do have a rather pricey restaurant on site though.

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us. We are glad to know you liked the beautiful views from your room and that you were pleased with our bathroom. However, we are sorry for not meeting some of your expectations and the inconvenience you had in your room. Your feedback has been shared your feedback with the appropriate team to fix the problems you mentioned. Kindly note, we do have grab-and-go breakfast available during these current circumstances. We hope you will consider a return visit so we can make it up to you. Bob Levine, General Manager

"San Diego get away"

5
User 12/07/2020

I needed to get out of the house and head to the beach. The hotel was priced right and was beautiful! The views were AMAZING. Everything was perfect. We slept so well, first night 10 hours and the second 9 1/2 hours. Normally I sleep ~ 7 1/2. Very comfortable.

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are thrilled to know our location close to the beach worked well for you and that you enjoyed the enchanting views our property has to offer. We are also glad you had a relaxing time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Bob Levine, General Manager

"Great service with a smile"

5
User 11/07/2020

Danny was a great front desk host you couldn't ask for a more polite person thank you so much for a wonderful stay and we hope to be visiting again soon the fact that it was beautiful and the best for couples was amazing perfect for families as well

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are delighted to know the service you received from Danny went a long way in making your stay a memorable one. We will be sure to share your compliments with him. We are also glad you found us to be a family-friendly property. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Bob Levine, General Manager

"Great stay"

5
TIMB0, Litchfield Park, Arizona 09/07/2020

Our family of 3 absolutely loved this hotel. While it is about a 10min drive from downtown San Diego (Gaslamp, Midway, Balboa, etc) the location can't be beat. There are great views of Coronado and the marinas, plenty of great food options within walking distance, and even a small beach in front of the hotel (with plenty of grassy areas for spreading a blanket and enjoying lunch). Just a beautiful area and perfect starting point each day. The room was much larger than expected (we were in the Casa Del Mar building) and though a bit dated, was very clean and comfortable. Plenty of parking, two pools and great views, we'll definitely be back next time we're in San Diego. The staff so very friendly and always wore masks (Covid).

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for including Best Western Plus Island Palms Hotel & Marina in your travel plans. It is delightful to know we met all of your expectations. From our incredible views and convenient location to our devoted team, we pride in giving each guest a memorable experience. We enjoyed hosting you and your family and cannot wait to welcome you back soon. Bob Levine, General Manager

"Steps away from San Diego Bay"

5
Joseph C, Scottsdale, United States 08/07/2020

Great value for the cost. Walking distance to great restaurants on Shelter Island. If you like craft beer and seafood this is the walking place for you. Hotel is close to the marina, walking and biking trails and kayaks for rent nearby.

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Joseph, thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased that your experience was positive and that you found us to be a great value. It is also nice to know our convenient location worked well for you and that you appreciated being so close to many attractions. We enjoyed having you as our guest and look forward to your next visit. Bob Levine, General Manager

"BW island palms"

5
Stay682761, Tucson, Arizona 06/07/2020

Location and view were great. Staff was very friendly and helpful. Offered great recommendations on where to eat. Check In and check out was very quick. I will definitely come back to this location as it was close to everything

General Manager, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations. From our incredible views, convenient location, and resort amenities to our devoted team, we pride in giving each guest a memorable experience. We enjoyed hosting you, and we look forward to seeing you again on your next trip to our area. Bob Levine, General Manager

"Family Trip"

4
Mary K, Torrance, California 04/07/2020

My family love's the Best Western Plus Island Palms. Grounds are well kept, friendly staff, well appointed suites, 2 pools, close to fast food and restaurants. this was our second stay and will diffidently be going back. Being it is a BW Plus you usually get breakfast this property doesn't give a free breakfast. On site Blue Wave grill has great fish taco's.

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Mary, thank you for choosing to stay with us at Best Western Plus Island Palms Hotel & Marina Blank. We are glad to know you were impressed with the cleanliness of our property as well as the service you received from our associates. We are also happy you enjoyed the food we serve at our on-site restaurant. We appreciate you being our guest and look forward to welcoming you back soon. Bob Levine, General Manager

"Wonderful Experience!"

5
EmmaMorris331, Tucson, Arizona 04/07/2020

This was our second trip to San Diego where we stayed at the Island Palms. We liked the first trip so much we came back to the same hotel. The location is perfect with the bay view on one side of the hotel and the marina on the other. Ideally located near the beaches, Balboa Park, Little Italy, Point Loma, the Embarcadero, The USS Midway tour and many other areas. Looking forward to our next stay.

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Emma, thank you for returning to Best Western Plus Island Palms Hotel & Marina Blank. We are delighted to know you enjoyed the enchanting views our property has to offer and that our prime location was ideal for you. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Bob Levine, General Manager

"Great Hotel"

5
User 03/07/2020

This place was a great place to stay. It was clean, and the staff was super friendly (especially Danny). There were bikes available for us. The location is close to the water, shops, and restaurants. I would definitely stay here again.

"Needs to be RENOVATED ASAP"

2
User 02/07/2020

at the first you see everything wonderful and very nice ......but going in to our suite was very stressing to have to deal with broken pipes and not being able to have our second suite ready. WE booked for 2 days the pool was very nice i guess becase is near by the lobby. The rooms definetly need to be renovated grand suite and queen suite. the staff was very friendly. But the owners need to get on renovating this plac asap. i took my family to have a nice vacation having "The best suites" so I thought and endup very stressing.....no vacation for me but my the kids had a good time in the pool! Need some complementary stays on renovated rooms if not i rather stay in a motel. Sad but true!

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for taking the time to review your stay with us. Your feedback gives us the information we need to better serve our guests and is much appreciated. Even though our hotel receives high ratings for cleanliness and the overall condition of our rooms, we can understand that you were hoping for a more up-to-date experience. We hope to have another opportunity to welcome you back soon. Bob Levine, General Manager

"Great bang for your buck"

4
GiaBobinaTravels, Los Angeles, California 27/06/2020

I'm so happy I was referred to this place. It's beautiful, it has beautiful views, the staff is friendly, and it's quietly tucked away with not a lot of foot traffic around. Aside from the beds that are not as comfortable as I would have liked, I'll definitely be returning!

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It is a pleasure to read your fantastic review of the Best Western Plus Island Palms Hotel & Marina. We are thrilled that you enjoyed our beautiful view as well as our courteous service. We enjoyed having you as our guest and look forward to welcoming you again soon. Bob Levine, General Manager

"I recommend this hotel."

5
User 22/06/2020

I would totally recommend this hotel. The staff is friendly and very welcoming. Our room, the property, everything was very clean. I love the location went on walks and walked across to the pier where there was fishing. I enjoyed everything about our stay.

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We are thrilled you had an excellent stay at the Best Western Plus Island Palms Hotel & Marina. Thank you for mentioning that you were impressed with our outstanding service, clean accommodations, and a great location. We appreciate the fantastic recommendation to other travelers and look forward to your next visit with us. Bob Levine, General Manager

"FALSE ADVERTISEMENT FOR FREE BREAKFAST SO DISAPPOINTED"

3
Santilynn, Stony Point, New York 22/06/2020

Booked this hotel through Priceline and chose this hotel because it stated it gave free breakfast. This area is a tourist area so everything is expensive. When I arrived Best Western told me they do not serve free breakfast. I ended up spending over $100 on me and my guest for the two days I was there on breakfast. VERY disappointing. Its ok if you are a hotel that doesn't serve free breakfast but DON'T falsely advertise free breakfast and then when your guests arrive drop the bomb. Wont be staying here again.

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We value your feedback, and we are grateful for your detailed comments. We were sorry to read you were disappointed to discover breakfast was not complimentary. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third party websites to ensure everything is up-to-date. Thank you for choosing our hotel, and we wish you all the best with your travels. Bob Levine General Manager

"really nice location"

5
Peterpc123, Soldotna, Alaska 09/04/2020

We stayed for two nights and were pleasantly surprised by this hotel. We got a great price and the hotel was nice and quiet. The pool area was relaxing and pleasant with a view of the marina which is locked and private and quiet. Across the street is the inlet to san diego harbor from the pacific and we saw dolphins and the bike path for walking was nice. Its a bit of walk to shops and several miles around the bay to downtown but the view of the city is nice from the bike path across the street. The room and hotel area was clean and well maintained the beds were comfortable. The landscaping was pretty with lots of hummingbirds on the bird of paradise flowers. This is a smaller hotel really relaxing and quiet with a beautiful slightly out of the way location but lots of parking easy right near your room.

"Excellent location"

5
trans4med, Edmond, Oklahoma 22/03/2020

Excellent location for visiting San Diego. View of water and Marina. Good parking, and a quite location. Easy to get around to all the things you want to visit. The front desk people are very helpful, and friendly, also the servers at the grill, and bar.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina for your stay and for sharing your experience with fellow travelers. We are pleased that you loved our fantastic location, the beautiful view as well as our parking area. We hope to have the pleasure of accommodating you again soon. Leidy Prado, Director of Guest Services

"Shelter Island getaway"

5
NorthernSoutherner, North Yorkshire, United Kingdom 19/03/2020

We stayed for 3 nights at this hotel, just as San Diego was starting to shut down because of covid19. The place was therefore pretty quiet, but we really enjoyed our stay. We had to change our booking at the last minute, but emails sent to the hotel were answered quickly and helpfully even though we'd booked through a third party. We had a 2nd floor room in the Casa Marina building overlooking the marina. I'd always choose marina over water view, as the water view has a car park, road and another car park between you and the view! We loved sitting on the balcony and watching the comings and goings. It's a nice stroll along the pathway between the buildings - ours was the furthest away from reception/bar/restaurant but this wasn't an issue at all. The car parking was my only gripe with the hotel. They charge $15 per night when parking across the street is free. This wasn't explained on check in and so we were hit with an unexpected bill for the first night... then I read some reviews on here and we moved the car after that. It's a little bit cheeky. Maybe it's something which can be relaxed at quiet times? The location on Shelter Island is great. It's about a 10 minute drive to downtown San Diego. We found the whole city to be really easy to get around and were impressed with the amount of free parking available - Old Town, Balboa Park and on street parking is free on Sundays. We'd definitely stay here again when we come back to San Diego.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed your stay and that you were impressed by the service provided by our staff as well as the beautiful views from your room. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. However, we regret your disappointment with the cost of the parking. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Nice Physical Location - But Average Lodging"

3
G B, Saint Paul, Minnesota 16/03/2020

A great location for watching military aviation, naval vessels and yachts. This hotel has had some updating, but is showing its age. Conversations can be heard from the contiguous rooms, do it's best to get a top floor to start with. Some buildings have two floors and one building has three floors and most of the buildings have elevators. Both of the front or back rooms provide nice water views. I noticed noise coming from bathtub drain when the neighbors used their bathroom facilities. We also encountered some occasional sewer gas smell as well. Our king bed room seemed pretty clean and we were supplied with six pillows. I found the bed to be comfortable. The bathroom is adequate but is somewhat small. The hotel has a bar and restaurant and the restaurant has good food. They close fairly early, generally around 9 pm. We lodged in the “fountain building” and the ice machine near our second floor room didn't work. I noticed that area also needs housekeeping cleaning attention.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for staying with us and for reviewing your experience. We are sorry for the noise and maintenance issues you faced during your stay. We have shared your comments with appropriate individuals so that the problem you pointed out is fixed. We have also shared your comments regarding the cleanliness oversights you experienced with our housekeeping team and will make sure we are more diligent in our cleaning process. On a positive note, we are happy you were pleased with the food we serve at our restaurant and that our location worked out well for you. Thank you once again, we look forward to welcoming you back on your next visit to San Diego. Leidy Prado, Director of Guest Services

"Helicopters!"

3
Gardengel-IoW, Crawley, United Kingdom 16/03/2020

On Shelter Island a nice location, more built up than I expected and not a quiet location. It is near Naval base and helicopters buzzing around from early till late. Stayed four nights so that was a bit annoying. A 2-story motel more than a hotel as access to rooms is from outside not via reception. Balcony water view room, well, we could see the water, just. Over the road and carpark and if we dodged around the tree branches but yes it was there. Nice reception area. Parking $15 per night is limited so wont always get a space near your room. Free parking over the road for 48 hours if you are not staying long, I would drop off bags then park over there. (not covered but level and in sight of hotel) Sink outside bathroom area, not my favourite lay out. Small safe but too shallow to be useful. Comfy bed but soft pillows We had dinner in the Blue wave and breakfast but found service to be rubbish frankly. Food ok and at least on china crockery and real cutlery unlike a couple of other BW+ we have stayed in recently, all using disposable plates cups and cutlery, but still had paper in room for coffee and had to keep asking for coffee refills for the room Nice area for a stroll, good couple of sculptures. We ate up the road at Kona Kai, better food and service.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for posting a review of your recent stay with us. We regret we were not able to meet some of your expectations and that you were disturbed by the noise by the helicopters. Please know, our front desk is available 24*7 to resolve any issues related to your comfort, and we would have been obliged to have addressed this issue while you were here. We have also shared your comments regarding the service issue you faced at our restaurant with our food and beverages team and will make sure we are more diligent in our service delivery. On a positive note, we are happy our location worked out well for you and that you found our beds to be comfortable. We hope you will give us another chance to host you again so we can restore your confidence in us. Leidy Prado, Director of Guest Services

"Brandy is amazing!"

5
User 15/03/2020

We had a long layover, and decided to book this hotel using points with American Express. The airline took our 10 hour layover and turned it into 5 at the last minute which wouldn't have been such a problem if we weren't traveling with a 2-year old. Brandy checked us in at midnight - gave us tips on food, ordered extra blankets for the baby's crib and when we went back to check out 4.5 hours later she went out of her way to get warm milk for my daughter before the restaurant opened. We were extremely grateful and impressed. The room for 4.5 people was tiny but again (free with points) and it was clean and located in a really serene marina. The location of the hotel is peaceful and has quick access to the airport. Thanks again Brandy!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina during your layover. We are delighted to know you had a great stay and that the service you received was exceptional. Your compliments will surely be shared with Brandy. We are also happy to know you loved our location. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"Happy traveler"

5
User 14/03/2020

We really enjoyed this hotel. Just a bit removed from the city. A quick drive to downtown on Harbor Drive. The hotel is water or harbor view with 2 pools and on-site restaurant. There are lots of great seafood restaurants nearby. The only downfall is the parking charge but there is free parking right across the street.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel. We are glad you enjoyed our convenient location within walking distance of many food venues and that you loved our outdoor pools as well as the on-site restaurant. We appreciate all of your great feedback and look forward to welcoming you back. Leidy Prado, Director of Guest Services

"Nice quiet location. good service, comfortable room"

5
Chris N, Owatonna, Minnesota 10/03/2020

Thoroughly enjoyable stay at an old-school hotel on Shelter Island. Great location if you're into boating or just watching boats and ships. Marina-side rooms are quieter than street-side rooms. But the streetside isn't terribly noisy to start with. Room is spacious, beds were a bit soft for my taste but probably fine for others. Staff is efficient and friendly. Check-in and check out was a breeze.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Chris, thank you for sharing your thoughts about your stay at the Best Western Plus Island Palms Hotel & Marina. We are delighted you loved our ideal waterfront location and the spaciousness of our accommodations. It is also a pleasure to read that our devoted associates took great care of you, and we also appreciate you highlighting your seamless check-in and check-out experience. We value your business and hope to see you again on your next trip to our area. Leidy Prado, Director of Guest Services

"Beautiful on the Bay !"

5
Andrea G, Saint Louis, Missouri 09/03/2020

Nice clean hotel, short stays but great rooms and we got an upgrade! Beds are great, lots of pillows to choose from. Coffee maker, frig and microwave. No elevator but the upgrade room had a kitchen, stovetop and large refrigerator with breakfast bar open to the front room with two comfy chairs a couch and TV. Shutter doors closed to the bedroom with its own TV and bathroom. 2 sink large vanity and nicely tiled large shower.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Andrea, thank you for staying at the Best Western Plus Island Palms Hotel & Marina. We are delighted to read how much you liked your well-equipped room and that you slept well on our comfortable beds. We appreciate your kind review and hope you will be back to see us again soon. Leidy Prado, Director of Guest Services

"Great stay on Shelter Island"

4
Macjen68, Hamilton, Canada 08/03/2020

It was nice to stay near the water. Enjoyed being away from the typical touristy areas. Still not far from downtown or Old Town. The bathroom could use some updating, but overall was clean so no complaints. Beautiful grounds. Restaurant food was good. Staff were all excellent.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for reviewing the Best Western Plus Island Palms Hotel & Marina. We are glad you enjoyed our waterfront location and that you were impressed with our clean accommodations as well as our cordial associates. We are also happy to know you enjoyed dining at our restaurant. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"Great hotel Wonderful location "

5
osudan87, Cleveland, Ohio 06/03/2020

Our great stay started with a wonderful greeting and such a friendly helpful attitude from the front desk staff especially Danny. Went out of his way to get us in a beautiful second floor room overlooking the harbor. Took advantage of the great walking path by the bay with stunning views of the city. Hotel close to old town, the airport,midway and harbor cruises. Kitchenette saved us some cash to eat in a few days. Great experience over all. Thanks previous reviewers for the tip to park over night across the street to save a parking fee.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are delighted to know you enjoyed the mesmerizing views our property has to offer and that our location worked well for you. We are also glad the service provided by Danny met all your expectations. We hope to be your hotel of choice if another visit to our area is in your plans. Leidy Prado, Director of Guest Services

"Best Surprise"

5
User 04/03/2020

Great hotel. Very nicely appointed. Unexpected surprise. Great staff. No complimentary breakfast but nice, reasonably priced restaurant. Pleasant, helpful staff. Set along marina & across from San Diego Bay. A lot of road work work going on but don't let that deter you.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina. We are delighted to know our staff made for a memorable experience and that you were impressed with our waterfront location. We are also happy to know you enjoyed our reasonably priced breakfast. It was a pleasure hosting you, and we look forward to welcoming you back soon. Leidy Prado, Director of Guest Services

"Room with a view"

5
jima453, Marengo, Illinois 02/03/2020

My wife and I enjoy the quiet comfort of Shelter Island and especially the friendly staff at the BW Island palms. All employees have the "can do" attitude and go above and beyond to please their guests. The view on the bay side is outstanding and there is always action with various ships passing by. The marina side is quieter for those wishing that sort of thing.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our courteous service and that you liked our comfortable accommodations. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Clean and Comfortable "

3
CurlyTraveler7, Washington, DC 29/02/2020

I stayed here during a business trip and felt the room was clean, comfortable, and had everything I needed. The hotel is just a few minutes away from the airport which made it very convenient. ROOM The room I stayed in was on the ground floor and the sidewalk/parking lot was just outside my door. The noise of people parking and walking to their rooms was noticeable but in the evening it was quiet. The bathroom was spacious and water pressure in the shower was great. FOOD The hotel has a restaurant and I had breakfast, lunch, and dinner there. After a few days of the hotel meals, we decided to try a few of the restaurants nearby. Overall, it was a nice stay for a business trip. If you want to see more of San Diego, you will need to take a cab/Lyft to get there as there isn't much to see located around the hotel. It is located in a marina so the view of the water is nice but there isn't much to do. The staff was very friendly.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for sharing the review of our hotel. It is a pleasure to know we met your expectations and that you liked our accommodations, location, helpful staff as well as the food we offer. We enjoyed hosting you, and we look forward to welcoming you back soon so that we can earn your highest rating. Leidy Prado, Director of Guest Services

"Beautiful hotel and friendly staff"

5
LD7710, Yuma 27/02/2020

This was a beautiful hotel. It was the sister hotel to the hotel that my conference was being held at. I needed a room at the last minute since my original hotel ended up not working out even with my reservations. I was very pleased to see this hotel when I checked in being I wasn't sure what to expect. The property the hotel is on is just beautiful. I was in a King Suite that was absolutely gorgeous, clean and roomy with patios with two openings to from the living and the bedroom. I dined in he hotels restaurant my first night. The staff there was wonderful and the food was good. Overall, my experience at this hotel and its amenities was of a good one...beautiful property, rooms and great staff that are friendly yet professional.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay at Best Western Plus Island Palms Hotel & Marina while you were here for the conference and your wonderful review. Our team works hard to deliver outstanding service along with clean, comfortable accommodations, and your comments are greatly appreciated by all of our associates. We enjoyed having you as our guest and look forward to seeing you again soon. Leidy Prado, Director of Guest Services

"Loved it"

5
User 26/02/2020

Room was perfect for me and my hubby. We had a beautiful view of the marina. Staff was very nice and accommodating. tfytgftgfrdcfrtydctudcrduikh;huohfv7yrtsxrtflukijftydcktkftyhkidcjjdcoi8ihyhukhu8;hgby

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our excellent service. Also, our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you and your husband, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"cruise ship recovery days"

5
Roger B, Medicine Hat, Canada 26/02/2020

did the 17 day criuse around central america. met US friends in San Diego at this hotel. Great stay atagtreat lcation. Very relaxing and made our holiday after the ship wel worth the time and effort.. Food at brealfast was delicous and alarge amount. Fuel fortheday. Drinks and supper were great aswell.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Roger, thank you for letting us know that the Best Western Plus Island Palms Hotel & Marina was perfect for your post-cruise visit. We are happy to read you loved our location as well as the breakfast we offer and that you had a comfortable stay with us. We appreciate the outstanding review, and please come back and see us again soon. Leidy Prado, Director of Guest Services

"San Diego meeting/vacatioin"

5
2020perryh, Shoreview, Minnesota 25/02/2020

We spent 5 nights in San Diego. The first two were at the Hilton Bayfront and that was as expected for a big hotel with meetings. Great being across the street from the Gaslamp district. But, hectic, busy, busy, busy. We then transitioned to the BW Plus Island Palms and what a difference. Finding a quiet place to sit, drink, eat, converse was easy, the waitstaff was not rushed (but efficient), watching the boats in the marina come and go was so relaxing. We had a second floor room looking out onto the bay; a third floor room would have been much better in order to see less parking lot and more water. Seeing the DDS Zumwalt go by was quite the experience.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you liked our efficient service and also enjoyed the peaceful environment. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"A very pleasant stay"

4
robbertl124, Amsterdam, The Netherlands 23/02/2020

We stayed for 3 nights and had a very pleasant stay. We dtayed in the Del Mar building (there are different buildings). Spaciios room, good big soft beds, balcony, kitchen all very comfortable. Easy access to downtown, Cabrillo Monument, Seaworld and other attractions. Close to airport as well. Relaxed and quiet area.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us at the Best Western Plus Island Palms Hotel & Marina and for your gracious review. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, so we are delighted you were thoroughly satisfied with the spaciousness, comfort, and excellent features of our accommodations. It is also a pleasure to read that our ideal location with proximity to the airport and downtown, as well as other various attractions such as the Cabrillo National Monument and SeaWorld ® worked well for your plans. We enjoyed hosting you all, and we hope to see you and your family again on your next trip to our area. Leidy Prado, Director of Guest Services

"Relaxing stay after a busy week of work"

5
User 20/02/2020

Moved to this hotel for a few days after a work conference. We absolutely loved it and loved Shelter Island! We were able to take a nice long walk every morning, along the marina and then along the park that spanned the whole island. The pool area was great (2 heated pools with hot tubs). Enjoyed a great lunch at the restaurant. Overall, a very relaxing and enjoyable stay. I would recommend a marina view room, the back side of the hotel is very quiet which we enjoyed.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We are glad we could accommodate you at the Best Western Plus Island Palms Hotel & Marina, and we appreciate your lovely review. It is delightful to read you had a great time at our refreshing pool area and that you thoroughly enjoyed dining at our on-site restaurant, Blue Wave Bar & Grill. Thank you for letting us know that you were pleased with your tranquil guest room. We value your business and look forward to seeing you again for another rejuvenating experience. Leidy Prado, Director of Guest Services

"San Diego in February"

5
User 16/02/2020

To quickly summarize, San Diego in February is quite pleasant, with bright sunshine and temperatures in the high 60s each day. Spring has arrived, with numerous blooming tulips and flowering trees in Balboa Park. I recommend staying at the Best Western on Shelter Island. The view of downtown San Diego is superb, especially at night. I wish I would have brought a digital SLR and tripod in order to make a photo with a slow shutter speed to capture the lights across the bay. In addition, the hotel is in an optimum location to access may of San Diego's major attractions. San Diego is a delight at any time of the year. Spend time in Old Town, tour the USS Midway, go to the Safari Park, don't overlook the great zoo and stroll through the multiple fascinating museums in Balboa Park.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Brian, thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina and for recommending us. We are pleased to know how much you enjoyed your time with us and that you loved our ideal location. Also, our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Outstanding Front desk customer"

5
raelv2014, germany 16/02/2020

Excellent hospitality from Cecilia at front desk reception. Full of smiles, very kind and humble. She assisted me in couple of transactions and updated my rental car information Makes me feel at home away from family. One of the best BW hotels I've been to.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for taking the time to review your stay at Best Western Plus Island Palms Hotel & Marina. Cecilia is a valued member of our team, so it is no surprise she took such great care of you. That is what we like to see. Please be assured that we will pass along your comments to her. We appreciate your review and look forward to having you stay with us again. Leidy Prado, Director of Guest Services

"Amazing location on Shelter Island"

4
batravn, Copenhagen, Denmark 16/02/2020

We stayed here for 2 days in a 1. floor suite with views over the marina and beautiful views over the bay and the San Diego skyline from our terrace. A perfect location with easy drives to most sights in San Diego and some pretty good restaurants in walking distance. The room was pretty big, with a seperate living room and full kitchen, but with a decor that could need updating. Service at check-in and checkout was impeccable. The heated pools were a hit with the kids. Continental breakfast was included, and it was OK, but nothing special. All in all good value at an amazing location.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina for your stay and for letting us know you found us to be a good value. Impressing our guests is our top priority, so we are delighted to read you loved our outstanding location as well as the well-appointed rooms that offer amazing views. We are also glad to know you had a seamless check-in and check out experience and enjoyed the many amenities we offer. It was a pleasure to host you, and we look forward to seeing you again soon. Leidy Prado, Director of Guest Services

"Quiet, relaxing spot for a getaway."

4
User 15/02/2020

Have stayed 3 separate times. Always same style room in same building. King Suite - marina view, Casa Del Mar building. Room is spacious with 2 bathrooms, one with tub (tub size is only downfall of this room). Just my opinion as my wife enjoys a nightly bath. Rooms are well kept with bright friendly housekeeping staff. Balcony is huge! Great spot to enjoy morning coffee and view. One time we stayed they tried to “upgrade” us to a different suite in a different building. They corrected this the next morning with little fuss. Pool/Spa area behind the casa del mar building is always clean and inviting. Would definitely recommend!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel. We are delighted to read our accommodations provided all the comforts you expected and that you enjoyed your morning coffee as well as the beautiful views from your balcony. We appreciate your business and look forward to seeing you again on your next trip to our area. Leidy Prado, Director of Guest Services

"Top notch BW"

4
sandar1, Vancouver, Bc 14/02/2020

Really lovely property with friendly, caring staff. This was one of the best BW properties we've ever stayed in! The only issue would be that we were sometimes disturbed by noise from neighboring rooms; nothing crazy, but the walls are thin!

"Marina view and excellent front desk reception"

5
User 11/02/2020

Excellent hospitality from Danny at front desk reception. He really made our experience by being very kind, generous, and perfect communication. There are so many hotel amenities: Marina view balcony, Quiet walking path between hotel rooms and Kona marina, multiple hot tubs and pools, Bikes, Tennis, and across the street is a long stretching shelter island park to run along. This is my fourth or fifth time coming to this hotel and will keep coming back!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It was always a pleasure hosting you at the Best Western Plus Island Palms Hotel & Marina. We are glad you continue to enjoy our waterfront location and excellent amenities. Team members like Danny are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Your feedback is valuable to us, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"Stayed at property next to Humphreys by the bay concert series"

5
christianmB3020ZZ, Garden Grove, California 11/02/2020

Water view , oversize room King with kitchen was very comfortable! Can't beat location or the restaurants ! Highly recommend and would stay again. Staff was friendly and attentive. Love this location away from the hustle and bustle of downtown noise and events yet central enough for a rideshare to anywhere for 15-20$. Skip the driving parking and hastles...

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina and recommending us. We are glad you were pleased with our waterfront location, spacious accommodations, and diligent staff. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"The View "

5
tdw295, Regina, Canada 09/02/2020

Beautiful location along the water. Great service at check in. Friendly and knowledgeable staff. On-site bar and restaurant was good. Upgraded room was fantastic. Very large and comfortable. Definitely recommend this place.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to read how much you loved our accommodations, ideal location as well as our excellent service. It is also great knowing you enjoyed the breathtaking views as well as the onsite restaurants and bar. We appreciate you recommending us and look forward to seeing you again soon. Leidy Prado, Director of Guest Services

"Best Western Plus Island Palms - San Diego, CA"

5
artcribbs, Los Angeles, California 07/02/2020

Excellent stay. Great service. Excellent location. Clean room. Excellent staff. Great experience and well worth the cost. The location and value of experience make this a great bargain. Excellent rooms and delicious food in the restaurant.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the glowing review of the Best Western Plus Island Palms Hotel & Marina. We are delighted to know our ideal location, comfortable accommodations, and our outstanding service make us a great choice in San Diego. We also appreciate you mentioning you found us to be a great value and that you enjoyed dining at our restaurant. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"Beautiful Views, Amazing Staff"

4
User 07/02/2020

We were in town to celebrate a 50th wedding anniversary with family. We arrived early afternoon and the staff worked quickly to try to accommodate us. The view from our room was beautiful and so were the sunsets! Bartender Teresa and Front Desk Clerk, Danny were fabulous providing a wonderful customer service experience. We'll definitely be back! My only real bummer was there wasn't a full-length mirror in the room.

"Great pool and breakfast, clean room and shower - good hotel"

5
Benjamin4335, McCall, Idaho 07/02/2020

Great cook to order breakfast, free! Room was super clean, shower was awesome. Bed better than most. Pool and spa are wonderful too. I'll be coming back. Watched the superbowl on the nice big tv with my wife - drank a few beers - went to the pool and sat in the spa - met some nice people from Canada - great stay.

"Great view, great location"

4
User 07/02/2020

This hotel is located on a Marina with hundred of yachts around. There are plenty of restaurants near by and it is close to a number of attractions such as the aircraft carrier Midway and Old Towne. We would definitely stay here again. The only negative is that they charge $15.00 per day for parking your vehicle.

"Beautiful Views"

4
DaniMom, Saskatoon 05/02/2020

This hotel is located in a beautiful part of San Diego. It's easy to get to and close to the zoo and Sea World. Our check-in lady was fantastic, even though I didn't get the upgrade due to being a Diamond Member that I hoped for, she did give us quite a few extras. The room was clean but definitely showed signs of wear. The carpet where it met the tile was work and straggly, the doors and moldings around the balcony were badly chipped and worn. Bed and pillows were comfortable. Very quiet! Had an excellent view of the harbor. The small pool wasn't as clean as the larger pool and there were no towels the first night, and when told, the staff never did bring any out. The second night there were towels. Our service in the restaurant was great except for our last morning. The gentleman that was serving us was unfriendly and scowled at us the whole time. His service was terrible, we had to keep reminding him of stuff we had requested. Then our food was brought out cold. He did take it back and remake it, and the hotel did offer to comp the meal. So other than the Grumpy Gus, our service was great! There isn't a free breakfast in the morning, but the restaurant does have a lot of choices for a reasonable price. The portions are big and even though I'm a big eater, I had trouble finishing my meals. There are several restaurants in the area that are easy to walk to. There is also a small kids playground across the not very busy street.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
As a Best Western Rewards Member, we appreciate your loyalty. We are pleased to know you enjoyed the breathtaking views and that you also liked our ideal location as well as our helpful staff. We value your comments regarding our accommodations and the service you received at the restaurant and will surely share it with the appropriate individuals to ensure necessary improvements are made. Thank you for choosing the Best Western Plus Island Palms Hotel & Marina, and we hope you will give us another opportunity to welcome you to the exceptional stay you deserve. Leidy Prado, Director of Guest Services

"Disappointing/Would not recommend"

2
danajjost, Brea, California 03/02/2020

As soon as we walked in the lobby there was construction, but that happens. The next day it was completed. When we went into our room the appearance of the carpet was so bad that it was very off putting. It just felt like the room was not clean. The bedding was clean and the bathroom was clean but had mold in the bathtub and mold on the tile. Our room was next to the gang plank leading out to the marina across from the room and it was noisy with people coming in and out all the time. As far as I'm concerned the hotel was below my expectation from what I had viewed online and my overall feeling is that I would never stay there again nor would I recommend it to anyone.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing our hotel. We apologize that you observed cleanliness oversights in some areas. We have shared your comments with our housekeeping team to take appropriate action to make sure these issues do not happen again. We value your feedback and hope you will give us a chance to serve you better the next time you visit San Diego. Leidy Prado, Director of Guest Services

"Beautiful property on Shelter Island"

5
Milkman2019, Hartland, Wisconsin 30/01/2020

I was impressed with the property - the hotel room was well-appointed (microwave and refrigerator), clean and quiet. The fitness room was one of the best that I've used while traveling. It even had some new equipment (hand weights) plus towels, water and antiseptic wipes. The internet worked! The hotel has 2 pools and the free-formed one is very picturesque with views of the marina. Highly recommend a marina view room! There is a pedestrian path that runs along the marina plus the hotel is just across the street/parking lot to the path along the bay. Both are very nice and safe. Our stay was very comfortable and we enjoyed retreating to the property after exploring the San Diego area during the day/night.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We appreciate you taking the time to post your review. It is delightful to learn you had a great stay, and you enjoyed our beautiful property. We are pleased to read you appreciated our clean as well as well-equipped accommodations and our terrific location. It is also good to read that you took advantage of the fitness center and able to unwind by our pool with breathtaking marina views. All of us at Best Western Plus Island Palms Hotel & Marina look forward to having you stay with us again. Leidy Prado, Director of Guest Services

"Location Location Location"

5
shannenofre13, Mammoth Lakes, California 30/01/2020

Half the price of Humphrey's down the street. Better views of the San Diego skyline & water & Marina on the other side. Nice comfy rooms, large TVs. Best hotel for the value/condition/amenities on Shelter Island! Try Blue Wave on-site bar for inexpensive high quality food! Park across street in public parking to save $50!!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished that. We are pleased you appreciated our comfortable accommodations as well as our terrific location and enjoyed our beautiful views. It is also good to read you were able to take advantage of Blue Wave Bar & Grill and loved the food that we offer. All of us at Best Western Plus Island Palms Hotel & Marina look forward to having you stay with us again. Leidy Prado, Director of Guest Services

"Daughters 4th birthday getaway"

5
ashbethmart93, Pico Rivera, California 29/01/2020

Well worth it. Both my babies loved it. The boats were right outside our room. The view was great. Loved that the doors were electronic with the keys. Just a tap and they opened. No swiping cards to open. Love the secluded area. Would highly recommend to everyone. Well worth the money.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It is great to read you enjoyed your daughter's 4th birthday getaway with us at Best Western Plus Island Palms Hotel & Marina. We are pleased to know we met all of your expectations. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. We appreciate the outstanding review, and thank you for recommending us to future guests. Please come back and see us again soon. Leidy Prado, Director of Guest Services

"Beautiful Scenery of Harbor"

5
Marie H, Fairbanks, Alaska 26/01/2020

This hotel is in a great location near the water. Staff members, especially housekeeping were extremely nice & helpful. The room was clean and comfortable. We really enjoyed our visit! The hotel restaurant was very convenient with a good menu selection & reasonable prices. Would stay at this hotel again!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Marie, thank you for the lovely review of the Best Western Plus Island Palms Hotel & Marina. We are thrilled to learn you loved our waterfront location and that you were impressed with our comfortable accommodations as well as our kind associates. Your compliments will surely be shared with our housekeeping team. We are also happy to know you had a great dining experience at our in-house restaurant. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"Best Western Plus Island Palms Hotel and Marina"

5
K3566JIdianab, Mobile, Alabama 26/01/2020

I can't think of anything bad to say about this hotel. It was clean, the rooms were very nice with everything needed for an enjoyable stay.......coffeepot, microwave, refrigerator, comfy bed, and big bathroom. It is situated along the beautiful blue water with a view of San Diego in the distance. It is close to many places of interest in the area and many nice restaurants are near by. There is also one on the premises but since we didn't partake have no review. There was an hysterical sign at the entrance to the pool by my room. "If you have diarrhea, please don't go into the water". I thought this was rather odd. Why would anyone admit to it?

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Diana, thank you for reviewing the Best Western Plus Island Palms Hotel & Marina. We are glad you loved our well-equipped accommodations and that you enjoyed our proximity to the many restaurants. We value your feedback and hope to welcome you back soon. Leidy Prado, Director of Guest Services

"Great"

5
boutrosralph112, Riverside, California 23/01/2020

This place is definitely one of the best when staying at a best western, the location is perfect right on shelter island and if you get a room with a water view you won't regret it . I've stayed here plenty of times and will always come back this would be my favorite best western I've ever stayed at.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your patronage to our brand and for sharing your review. It is always a pleasure to hear from our loyal guests and to know we are continually exceeding expectations. We are glad to know you enjoyed our convenient location and comfortable rooms with breathtaking views. Your comments make us feel proud, and we will share your compliments with all our team. We appreciate your kind review and look forward to your next stay at Best Western Plus Island Palms Hotel & Marina. Leidy Prado, Director of Guest Services

"Great stay and wonderful location!"

5
deano1044, Calgary, Canada 21/01/2020

Great location, quiet - away from the "hustle" of the city with fantastic views of the harbor and walking paths. very safe location. Would stay again and for an extended period. Good to have a kitchen and the ability for prepare your own food.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. With our waterfront location close to Ocean Beach, SeaWorld ®, and the San Diego Zoo®, we love providing our guests with a great place to enjoy all that our city has to offer. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience! Leidy Prado, Director of Guest Services

"Great view of ships traveling to and from the ocean!"

5
Thomas R, Woodbury, United States 19/01/2020

Request the third floor of the Casa Marina building on the bay side (not the Marina side) if you want to watch Navy warships, cruise lines, pleasure boats, etc. It was fantastic! We walked to fresh seafood and Mexican dining.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thomas, thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you liked our location and the easy access to many restaurants. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"So disappointed"

2
User 18/01/2020

We have been coming to this hotel for 8 years and this stay left such a bad taste in our mouths we will NEVER return. We were so very disappointed in the hotel and restaurant. The room was dinghy with a broken microwave wave the sparked and almost caught fire yet maintenance was to busy to come address the problem. We ate the restaurant as we always have in the past, lounge was so packed we had to sit in dining room and would honor happy hour because they moved us to the dining room. Wall papper falling down in the room, no comfy pillows, no water pressure and super thin wallls, we heard everything. I am sure the neighbors felt the same as we were up all night sick from eating in the restaurant.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Connector42025089669, A return guest is the greatest compliment and we have enjoyed your company over the years. Making sure you have a relaxing and satisfactory experience is very important to us so to learn you had some unpleasant moments on this trip is concerning. Your safety and well being are of the utmost importance and we are glad we had a chance to speak up on your check-out. Please allow 3-5 business days for the partial refund and Best Western Bonus points to post to your account. We hope to retain your patronage for any future travels to the area. Thank you and we look forward to welcoming you back soon. Leidy Prado, Director of Guest Services

"31st Anniversary"

5
Raul P, Gardena, California 15/01/2020

This hotel perfect. It is situated in a great location by the bay with a wonderful view of the Marina. We had a king size Jr suite. Everything was perfect n Danny at the front desk was very helpful. Will be visiting this hotel again soon.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Raul, thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina and choosing to stay with us on your anniversary. We are pleased to know how much you liked our location and found it to an enjoyable part of your stay. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. We will also share your compliments with Danny for his efforts. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Off Season Gem"

4
NETPACQ, Virginia Beach, Virginia 15/01/2020

I took a small work trip to San Diego. I found out about this hotel when my flight was overbooked and the room was provided. In this case, I asked for this hotel knowing it was within the budget of the organization I was traveling under. The room was clean and the service was amazing. I wished they would have had a nice breakfast. The hotel is surrounded by water so there is a view within 10 feet of your door. Both the pool and the hot tub were heated.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Leidy Prado, Director of Guest Services

"Hotel stay"

5
haroldl347, Yuma, Arizona 14/01/2020

The hotel room was clean and quiet with a beautiful view of the marina of our balcony. We stayed 3 days and would recommend this hotel to any of our friends. Easy driving access to everything in town.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay at the Best Western Plus Island Palms Hotel & Marina. We are glad you enjoyed our comfortable accommodations and convenient location. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Good hotel, some IT problems, and furniture is old"

4
mpls_john, Minneapolis, Minnesota 13/01/2020

This hotel is in a nice spot with water on both sides, and very convenient for exploring San Diego. Our room was very clean, and the clearers did a great job. Service in general was good. However, we had an issue with our credit card a couple days before our stay and it was very difficult to reach someone and to get it taken care of. One other nit pick is that the tall chairs in our suite were breaking and should have been replaced. They took our feedback of the chairs seriously, hopefully they will be replaced for the next guests.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It was our pleasure to accommodate you at the Best Western Plus Island Palms Hotel & Marina. We appreciate you sharing your review with other travelers, and we are delighted you were thoroughly satisfied with our courteous service and spotless accommodations. We value your feedback and look forward to your next visit with us. Leidy Prado, Director of Guest Services

"Frequent Traveler Excelent location and facility!"

5
C9472BDjeff, Mayer, Arizona 09/01/2020

I travel more than I care to think about. It is rare that I am surprised by a hotel. We found this location, even though it was very close to San Diego, to be quiet and relaxing. We were able to drive just a few miles to see attractions in San Diego and near by Ocean Beach. It is on our list of places to return to for vacation, and I will stay here when I'm in the area on business!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
As a frequent traveler, we know that you have many expectations when it comes to hotels, and we are glad to see that we succeeded in meeting those. It is a pleasure to see you had a wonderful time with us and enjoyed our excellent location. With our waterfront location close to Ocean Beach, SeaWorld ®, and the San Diego Zoo®, we love providing our guests with a great place to enjoy all that our city has to offer. Thank you for sharing your review with fellow travelers and for your excitement about returning. We look forward to seeing you again at Best Western Plus Island Palms Hotel & Marina. Leidy Prado, Director of Guest Services

"Always a Great Time"

5
billg296, Tempe, Arizona 07/01/2020

We stay here usually twice a year for a vacation visit in the summer and around New Years. We have been doing this for several years. The staff; housekeeping , front desk, and maintenance always seem to go above and beyond for us. The rooms are very clean and we there are always new upgrades like elevators, tile, and a fitness room. The location on Shelter Island provides easy access to many activities on Shelter Island like the fishing pier, walking the park, and watching activity in San Diego Bay and the Marina.

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for posting such a generous review of the Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we exceeded your expectations with our well-appointed accommodations and excellent service delivery. Thank you also for mentioning all the highlights of our convenient location. We truly appreciate your continued patronage over the years and look forward to hosting you again very soon. Leidy Prado, Director of Guest Services

"The View is Fantastic!!!"

5
uclalawyer, Anaheim, California 06/01/2020

I love this place. There is a lot of competition in the area amongst hotels but this is the best. The dining experiences are about as close as can be and the Marina is literrally on the hotel premises. Love this place. Very family friendly.

00gc, General Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing us and for your fantastic rating. We are glad your stay was enjoyable and that we were able to meet your expectations at a great price. We are also happy to read our convenient as well as waterfront location worked out well for you and that our courteous team took good care of you. Thank you once more for your gracious review, and we look forward to your next stay at Best Western Plus Island Palms Hotel & Marina Blank. Leidy Prado, Director of Guest Services

"Very decent property I recommend it."

4
Jules3584, Ponoka, Alberta 02/01/2020

The location is perfect if you want a quieter location. They have bikes for free to tour the area. The tennis courts are very nice. The rooms are decent. I recommend getting a ground floor room facing the marina. Danny at the Front Desk is excellent at Customer Service.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Jules, thank you for choosing Best Western Plus Island Palms Hotel & Marina for your stay and for sharing your experience with fellow travelers. We are pleased that you loved our fantastic location, wonderful facilities and that our devoted associates took excellent care of you. Your recommendation is appreciated, and we look forward to welcoming you again. Leidy Prado, Director of Guest Services

"Relaxing waterfront getaway"

5
14monh, San Diego, California 02/01/2020

This place welcomes you with a warm tropical feel. Front desk staff efficient and friendly.Co in is easy. Parking is $15/by. Hotel is situated on the waterfront with beautiful marina and pathway behind. The lounge is an intimate setting with a great menu selection and amazing happy hour. Food quality and service are great too. The rooms were cozy and spacious with confortable pillows for once! Nice pool, jacuzzi, & gym also available.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina for your getaway. We are pleased that you loved our fantastic location, delicious food, comfortable room and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon. Leidy Prado, Director of Guest Services

"Will Definitely Return"

5
JMJ2090, St. George, Utah 31/12/2019

We stayed at the Island Palms for 5 nights over Christmas, and were not disappointed. The location on Shelter Island is awesome, and our room was comfortable and clean, with a great view of the marina. Front Desk staff were personable and helpful, as were those in the onsite restaurant and bar ( also great marina views). Food and drinks were excellent and reasonably priced. We are frequent visitors to San Diego, and the Island Palms is our new go to hotel!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina during Christmas and for the fabulous review. We are thrilled to know that you enjoyed your room with a beautiful marina view as well as our waterfront location close to Ocean Beach. We are also happy to see that you were impressed with the excellent service provided by our front desk and culinary staff and loved the food we offer. We appreciate you saying we will now be your hotel of choice any time you are in the area! We look forward to seeing you again soon. Leidy Prado, Director of Guest Services

"Angelica was so helpful!"

5
630JamesH630, San Jose, California, Usa 30/12/2019

This is our 5th time at the property .... So, obviously, we love this place. One of the reasons is the friendly, helpful service, as exemplified most recently by Angelica at the front desk. She did a great job in helping get settled and making sure our stay was off to a great start!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for staying with us again at the Best Western Plus Island Palms Hotel & Marina. We appreciate you letting us know our team went over and above during your stay! We will surely share your compliments with Angelica and all of our associates. It was a pleasure having you as our guest, and we look forward to seeing you again. Leidy Prado, Director of Guest Services

"Great location; older property well kept"

4
Michael S, Dallas, Texas 29/12/2019

Minor deferred maintenance. Large rooms, well kept. Great restaurant and lounge. Good pool. Great walking paths with view of entrance to San Diego Bay. Short walk to good day spa. Located on large marina.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Michael, we are happy you had a pleasant stay at the Best Western Plus Island Palms Hotel & Marina. We are also glad you liked our spacious accommodations and the on-site restaurant. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure to accommodate you, and we look forward to your next visit with us. Leidy Prado, Director of Guest Services

"Company Christmas Party"

5
User 23/12/2019

Knox Services had there company Christmas party at the resort and they did a great job of taken care of us. We had a suite and it had plenty of room for the two of us and our guest. We had a view of the boats on the bay and the Christmas lights on the Point Loma hillside .

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We appreciate you letting us know that you all had a fantastic time at the Best Western Plus Island Palms Hotel & Marina. It is a delight knowing you were impressed with your spacious accommodations and with the magnificent views from your room. Thank you for being our guests, and we look forward to hosting you and your group again for another enriching experience. Leidy Prado, Director of Guest Services

"Great location; Dirty Rooms"

2
User 23/12/2019

Stayed for a couple of nights. The view is spectacular but for the price I would have expected cleaner and more up-to-date rooms. For the amount we paid we were very disappointed...cleanliness leaves a lot to be desired. Stayed in a suite with a kitchenette. Kitchenette is very dated and the room is not very spacious. Paid $15 for parking! Was not impressed with that! Would not stay there again.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your evaluation. We are sorry you feel we did not merit the rate you paid. Moreover, we also apologize for not meeting your expectations with the cleanliness and comfort of our accommodations. Your comments have been discussed with the appropriate teams to take necessary measures and see where improvements can be made. However, we are glad to know you enjoyed our location and breathtaking views. We value your feedback and hope you will return so that we can have an opportunity to provide you with a better experience. Leidy Prado, Director of Guest Services

"LOVED THIS PLACE"

5
James D, Grosse Pointe Woods, United States 23/12/2019

Great location, wonderful onsite bar and restaurant. Staff couldn't be more accommodating. Breathtaking views of the marina and downtown San Diego. Bicycles furnished for all day use and close to lots of eateries and shopping Only 10 minutes to the airport.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
James, Wow, thank you for the terrific review of the Best Western Plus Island Palms Hotel & Marina! We are delighted you were impressed with our wonderful associates and that our ideal location with easy access to the airport, dining options, and other points of interest was perfect for your plans. It is also a pleasure to read you loved the mesmerizing views and that you had a fantastic dining experience at our on-site restaurant, Blue Wave Bar & Grill. We value your business and look forward to welcoming you and your partner again for another stellar stay. Leidy Prado, Director of Guest Services

"Nice hotel. Very poor customer service."

2
worldtraveler1097867, Ohio 20/12/2019

We stayed here Dec. 7-9. The hotel itself was wonderful. Service at the front desk and at breakfast was excellent. The room was fine, having a mini fridge and microwave was a plus. The marina view from our room was amazing!! Lovely views of the bay and downtown. Enjoyed the walking path along the marina. Now, the issue we had and why I am giving a low rating. One of the reasons we booked this hotel was because of the Parade of Lights Feast on Dec. 8th. After watching the parade we thought it would be convenient to go for this feast, not only to celebrate our last evening in San Diego but also for a special occasion, a birthday. We had a reservation for 6:30pm, which I confirmed a couple days prior. When we arrived, there was a sign to seat yourself. Not exactly what I would expect but OK. We picked up menus and went into the dining room to find a table only to discover there were no tables available. After waiting a few minutes, a waitress walked by. We asked her if there will be any tables available as we had a 6:30pm reservation. She said she will find out. A few minutes later, a gentleman came over to us and said that we would have to wait. We asked how long of a wait it would be. He said he did not know how long we would have to wait as people could be sitting there for hours. We informed him that we had a reservation for 6:30pm. He kept saying we would have to wait as there are no tables. He didn't seem to care that we had a reservation. He didn't even acknowledge it or apologize or try to find a way to rectify the situation. There was a room off the side of the main dining area that was closed off - he could have offered us a table there but nope, nothing. By then we wouldn't have been interested in staying anyways. The gentleman gave us attitude (seemed annoyed at us), he was rude and severely lacked any customer service skills. Never have we been turned away from a restaurant, especially with a confirmed reservation and treated so poorly to make would be paying customers feel as if you don't care whether we stay or leave. Not only was our evening ruined but also the birthday celebration that again - WE HAD A RESERVATION FOR since it was an important evening. If you do not honor reservations then why accept and confirm my reservation to only turn us away?!?! It was coming up to 7pm and I then had to start looking for restaurants in the area and someplace else to go eat. At check out the next day, I was told a manager would call me to discuss the issue we had. Well, several weeks later and no one has called. Apparently, you don't care about your customers very much. Extremely disappointing. This has really created a negative image and since there was no follow through will a call, that has confirmed for me that we will take our business elsewhere when we return to San Diego next year. Unacceptable!!!!

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear worldtraveler1097867, We appreciate you letting us know our team went over and above during your stay at the Best Western Plus Island Palms Hotel & Marina. However, we regret the issues you experienced at our on-site restaurant. We want to apologize for the seating concerns you had during your visit. The Parade of Lights Feast is a top-rated event, and we are sorry our tables were full when you arrived as our guests who had earlier reservations were still enjoying their meals. We appreciate your feedback and also for your patience as we work to improve in this area. Also, we hope you will accept our apology for the unsatisfactory response from our staff to your request to have someone call you. We have shared your concerns with our management team and we have taken immediate steps to address those issues so that they do not happen again. As your review is anonymous, we would appreciate additional information so we may properly investigate and follow up. If you wish to discuss your experience in detail, please don't hesitate to contact our hotel directly. We would welcome another opportunity to provide you with the flawless visit you deserve, and we hope you will give us that chance. Thank you again for choosing us; we wish you all the best. Leidy Prado, Director of Guest Services

"Comfortable accommodations, Clean, Quiet, Good Location and Restaurant."

5
User 19/12/2019

Angelica and Joey were Superb in Friendliness and Accommodating to our needs. Quickly helped when heater in first room did not work to send maintenance to adjust, but needed to change rooms. Helped to move to close by room and then added Special Bonus for 75th Birthday.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina a part of your 75th Birthday Celebration. We are delighted to know you loved our comfortable accommodations and were impressed with the quality of service you received. Your compliments will surely be shared with our team, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"great hotel, but tyrannical policies"

5
User 18/12/2019

It is ridiculous that we can not reserve a specific kind of room. You are a hotel. Your business is hospitality yet you can not grant a simple request. All we ask for is a room above the first floor on the marina side. What seems to be such an easy request is met with absolute tyrannical refusal stating that it is hotel policy. Unbelievable. If we can not have a room that is above the first floor on the marina side, which is a very simple request, we do not want to stay there. The managers best advice is to GAMBLE the hundreds of dollars we spend for vacation by simply HOPING we can get granted our request upon arrival, which is obviously too late if we are denied. I am blown away by the lack of hospitality, which should be a hotels most main concern. Such a shame that we love your hotel, we stay there twice a year, but we will no longer be going because our very simple request can not be fulfilled. Your loss of over a thousand dollars a year.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Kojiro, Thank you for your return visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel this time. We truly apologize for not being able to give you the room of your choice. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Leidy Prado, Director of Guest Services

"Nice location nto spend your time in the San Diego area"

5
Bill R, Reedsburg, Wisconsin 17/12/2019

We spent 5 night at the Island Palms is December and found it to be very nice and very close to everything to do in the area. We had a nice suite over looking the bay. the staff at the hotel was very friendly, properity was clean and the views were great. The only drawback was you had to pay $15 per night to park.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Bill, Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our courteous service and also that you found our location to be perfect for your stay. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Good, Comfortable Business Stay"

5
Shutter_Bug, Texas 16/12/2019

I stayed here for a conference and, while it was a ways away from the conference center, the hotel was comfortable. Shelter Island was a nice place to stay and had some lovely places to walk. It was nice to be right on the water. The hotel restaurant was alright, albeit a touch expensive. The salads and soups were my highlights. Ubers and Lyfts were easy to catch.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We are pleased to know you had an exceptional stay at the Best Western Plus Island Palms Hotel & Marina while you were in town for business. With our waterfront location close to Ocean Beach, we love providing our guests with a great place to enjoy all that our city has to offer. Thank you for mentioning how much you enjoyed our on-site restaurant. We appreciate your generous comments, and we hope you allow us to serve you again. Leidy Prado, Director of Guest Services

"Amazing location, clean and nice Hotel"

3
User 14/12/2019

The Hotel was decent and its location right by the water amazing. I do have to admit I expected a bit more according to the excellent critics but fact is the Hotel needs a remodelling. Rooms are ok, bit small but contain all that is needed. The pool is nice, pool beds need to be replaced. The small patio restaurant next to the bar is cute with great view of the sailing harbour. Food is excellent. The staff very friendly, specially the front desk team. We arrived too early but were allowed to check in early, too. Enough parking space.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Manuela, Thank you for taking the time to review our hotel. We are glad you loved our waterfront location and that you particularly enjoyed our on-site restaurant and friendly service. We are also happy you were pleased with our parking facility and that overall you had a satisfactory experience. Further, your feedback about the overall condition of our property will be addressed with appropriate individuals for future upgrades. It was our pleasure hosting you, and we hope to see you again soon. Leidy Prado, Director of Guest Services

"Brilliant"

5
38jrt, New South Wales, Australia 10/12/2019

Stayed here for 5 nights on a family holiday & didn't want to leave, what a great location & great staff. We got there around 10:30am due to an early flight with check in a lot later in the afternoon but we were lucky to get Danny on the front desk. Not only did we get the early check in, Danny looked at our 2 kids & said he thought they were too old for the room we booked & we'd need the extra space in a bigger room so he gave us a free upgrade, saying there was a bigger room available straight away. The room was awesome with comfy beds & pillows & plenty of room. The next day Danny organised a rental car for us with the company picking us up from the hotel & taking us to their office. It rained a couple of days there & one of the younger workers (can't remember her name but had a great chat, she used to work at subway) gave me a ride on the cart to the main office so I wouldn't get wet. The next day she took the keys back for me after she seen me locking the hotel bike after I used it ( they encourage you to use the hotel bikes). All these little things mean a lot when your travelling (we are from AUS). There are little fridges & a microwave in your room with a couple of heated pools and spa's next to them overlooking the marina outside. There is also a gym & a few computers for you to use on next to the gym as well as a tennis court. For those who need it (we certainly did) there is a laundry with washing machines for 2.75 & dryers for 2.70. This was by far our favourite place on our month long trip in the USA, it's away from the hustle of the city but close enough if you need to go there with water either side of you. Great location, great staff & an easy 5 star rating, can't wait to return in a couple of years.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for making the Best Western Plus Island Palms Hotel & Marina a part of your travel plans. We are delighted to know you had a great stay and that our ideal location, comfortable accommodations, and outstanding service make us an excellent choice. We appreciate you recognizing the efforts of our staff and, your compliments will surely be shared with Danny. We look forward to welcoming you back soon. Leidy Prado, Director of Guest Services

"Harborside retreat!"

4
User 10/12/2019

Kristin F, the bellhop, was fantastic. We wanted to change rooms during our stay, so she came to our old room and moved our bags to the new room! She also shuttled us to our car. The property is older, as all the properties on Shelter Island are, but nicely updated. Pro tip: opt for the Marina view, not the Bay view.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Andrew, Thank you for being our guest at the Best Western Plus Island Palms Hotel & Marina. We are so happy to know you had a great stay and that you were impressed with the quality of service you received. Your compliments will surely be shared with Kristin. It was a pleasure hosting you, and we look forward to welcoming you back soon. Leidy Prado, Director of Guest Services

"San Diego Getaway"

5
User 10/12/2019

Leaving out of SD for a cruise to Hawaii. I use to live in SD so I was familiar with the area. Beautiful grounds and views and extremely convenient to the Airport and Cruise Terminal. Stayed in a double queen Jr. Suite, ground floor, marina views. Outstanding facility for this price range. Security was always moving around the property although this area is very nice.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the glowing review of the Best Western Plus Island Palms Hotel & Marina. It's an absolute delight to know you enjoyed the breathtaking view from our accommodations and that our proximity to the airport as well as the cruise terminal added to the convenience of your stay. We appreciate you mentioning that you found everything we offer to be a great value. We look forward to welcoming you back soon for another exceptional stay. Leidy Prado, Director of Guest Services

"Comfortable Nights"

5
gabenerio, Hesperia, California 10/12/2019

Room was very clean, hotel was overall quiet. Walls are a little thin but being next to the water makes the whole experience. Pair that with an on-site bar and restaurant and close by businesses to fulfill your other needs, perfect location for a vacation.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for reviewing the Best Western Plus Island Palms Hotel & Marina. We are glad you loved our clean accommodations and that you enjoyed our waterfront location along with our in-house restaurant. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"Surprisingly nice: Central and very comfortable"

5
Bequia1, Boston, Massachusetts 08/12/2019

I know that there are way fancier places to stay in San Diego, but we really enjoyed our one night at the Island Palms. The location is excellent; just minutes from downtown, with some nice views of the city across the bay. The hotel is low-rise and tropical, and has a sort of retro, beachy California vibe. Our room was huge and extremely comfortable, and there were two pools and a good restaurant. There was also some nice walking paths across the street, by the water. In short, this isn't the trendiest spot in town, but our stay was very pleasant; I'd certainly rather stay here than anyplace downtown (which is just a short drive away).

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for reviewing the Best Western Plus Island Palms Hotel & Marina. We are glad you loved our waterfront location and were pleased with our proximity to the downtown. We are also happy to know you were impressed with our comfortable accommodations and that you enjoyed your time at our pools and the in-house restaurant. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services

"A great stay"

5
Seaside201597, Phoenix, Arizona 30/11/2019

Minutes from everything, San Diego. A short walk to the pier. Bay or marina views. 2 pool & hot tub areas. Very nice restaurant on site. Nice rooms and friendly staff. Now I have to fill the 200 character review minimun.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It was our pleasure to accommodate you at the Best Western Plus Island Palms Hotel & Marina. We appreciate you sharing your review with other travelers, and we are delighted you were thoroughly satisfied with our service and accommodations! It was also pleasing to know you liked our location and the easy access to various places in the city. Thank you again for mentioning our on-site amenities and restaurant. Thank you for choosing our hotel, and we look forward to your next visit with us. Leidy Prado, Director of Guest Services

"Love staying at this hotel."

5
User 25/11/2019

Family friendly tropical hotel. Love the location. Pool and spa are enjoyed. Like to have room service. Close to shopping. On site restaurant is very good. Enjoy the view from our room as well as the room ammenities. We all enjoy watching the fisherman and sailboats across the road. We keep returning. A short drive from our home.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for returning to the Best Western Plus Island Palms Hotel & Marina. It's an absolute delight to know you loved our location and were impressed with our well-appointed rooms along with the view it offers. We are also pleased to know you enjoyed your time at our in-house restaurant. We appreciate your feedback and look forward to your next visit. Leidy Prado, Director of Guest Services

"NIce View....Average Room"

4
User 17/11/2019

Was expecting more for the price....but then again, this is San Diego. Have experienced much better service with wonderful complimentary breakfasts at other BW Plus Hotels. While the room was just a basic hotel room with a noisy window a/c unit, the views outdoor quite nice, certainly not your typical view out of a hotel window. Gave this an above average overall rating based on this alone. Also, was in a great location.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us at the Best Western Plus Island Palms Hotel & Marina. We are glad you were pleased with our ideal waterfront location and the beautiful views our property offers. However, we are sorry for not meeting some of your expectations and regret any inconvenience caused due to the noisy HVAC unit. We truly value your feedback as it helps us improve and enhance future guests' experience. Please come back and see us again soon. Leidy Prado, Director of Guest Services

"Fun in the Sun on Shelter Island Palms Hotel & Marina"

5
User 14/11/2019

Love the staff and atmosphere...how can you go wrong to be at the BW Shelter Island Palms Hotel and have either a Bay view on the street side or Marina view on the back side?!?!?! Love the salt water pool and lounge to grab cocktails as well as the glass windbreaker at the pool on the Marina side always keeps it warmer with no wind.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your gracious review. We appreciate you letting us that you were impressed by the excellent service provided by our staff. We are also glad you especially enjoyed the pool, as well as the refreshing cocktails. It was a pleasure having you at the Best Western Plus Island Palms Hotel & Marina, and we look forward to seeing you again. Leidy Prado, Director of Guest Services

"Quiet place for a busy vacation"

5
User 12/11/2019

Great location to view the harbor, the marina, quiet area to go to after long days of sight seeing. We have never eaten at a hotel 4 days in a row for dinner, well we did here thanks to good cooking and a wonderful wait staff member Justine, she made us feel like we were entering her home for dinner, was efficient, great with recommendations for dinner and very prompt service. The Chef was good too, and the bartender made an excellent Bloody Mary. The grounds were well maintained, and everyone always said hello. If you are heading to this area, this hotel is very warm, comfortable, and met our needs, a little away from downtown, but easy access to downtown, the beach and provides a great view after a long day of sightseeing.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your fabulous review of the Best Western Plus Island Palms Hotel & Marina. We are glad to read our ideal waterfront location with easy access to Ocean Beach and downtown was perfect for your plans. It is also delightful to know you were impressed with our refreshing property and that you had a fantastic dining experience at our on-site restaurant, Blue Wave Bar & Grill. Please be assured we will share your compliments with our culinary team, especially with Justine, to recognize them for taking such great care of you. Thank you once more for appreciating the breathtaking views our property offers. We value your business and look forward to hosting you and your partner again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Shelter Island"

5
shansonaz, Avon, Colorado 08/11/2019

Great property with a scenic view of the Shelter Island marina and San Diego bay. Blue Wave on site dining available-Food and service was great. Helpful front desk staff. Housekeeping efficient. Peaceful setting.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It is a pleasure to know you liked our helpful front desk staff as well as well-kept property and that you loved the food we serve at Blue Wave Bar & Grill. Thank you for reviewing the Best Western Plus Island Palms Hotel & Marina, and we hope to see you soon! Leidy Prado, Director of Guest Services

"Great Place to Stay in San Diego, CA"

5
_judyabarnhill, Jackson, Tennessee 06/11/2019

This is a wonderful resort with a great staff. The resort is convenient to everything to do in San Diego. There is a wonderful view of the bay or marina. A beautiful park is across the street on the bay offering a great place to relax, walk or just sit and watch the boats pass by. It has a nice restaurant and lounge. The accommodation was large, clean and nicely furnished. Look forward to visiting this resort again when in San Diego.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the fantastic review of the Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we met all of your expectations, and you had a relaxing and enjoyable stay. We enjoyed reading how pleased you were with our comfortable accommodations, our waterfront location, as well as the restaurant and lounge. We appreciate your business and look forward to welcoming you and your family again soon. Leidy Prado, Director of Guest Services

"Great views"

5
Tom G, Gilbert, Arizona 05/11/2019

Great views from the restaurant and by stepping out of your room. Bed was very comfortable. Breakfast very good. Charged $20 per night for parking and I didn't know that you could park for free across the street.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Tom, thank you for the wonderful review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know you enjoyed our breakfast offerings and the bed in your guest room. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. We regret your disappointment with the parking fees but are happy this did not affect your overall stay. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

"Very pleasant stay - affordable price"

5
ekoenig2, Novato, California 05/11/2019

My wife and I recently stayed here. We had a lower level room on the marina side. It was clean, quiet and very affordable for the location. The hotel has a $15 nightly on site parking fee. We parked directly across the street in a public lot for free without any problem whatsoever.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina. We are so glad that you found us to be a great value. We love being able to provide our guests with comfortable accommodations, excellent customer service, and many complimentary amenities all at a fair price. We appreciate your wonderful comments and look forward to welcoming you again. Leidy Prado, Director of Guest Services

"Annual Stay"

5
410fredericks, San Diego 04/11/2019

We stay here every year for concerts at Humphrys. It's great place with a great staff. Is a full service hotel with restaurant/bar, pool and spa. great views of the city and harbor close to Humpheys and numerous other restaurants and tourist sites.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for returning to the Best Western Plus Island Palms Hotel & Marina. We are thrilled to learn our location worked well for you and that you were impressed with our courteous associates. Your compliments will surely be shared with our team. We appreciate you mentioning our amenities and look forward to welcoming you back soon. Leidy Prado, Director of Guest Services

"Lovely hotel"

5
Linda M, Beith_Scotland 31/10/2019

Stayed here for second week of our holiday. Lovely room overlooking the Bay. Lots to see and great place to relax. Nice breakfast every day but bit disappointed in menu at night. Most dishes had garlic, peppers or spicy sauces, non of which I or my partner liked. Resorted to burgers most night which were cooked beautifully but would have liked even steak and fries. Not on menu, which in my opinion needs revamping especially for guests stay a week. Still a beautiful hotel.

00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Linda, We recognize your time is valuable and appreciate the feedback you have provided for Best Western Plus Island Palms Hotel & Marina. It is delightful to know you appreciated our beautiful property and excellent accommodations with breathtaking views, as well as our delicious breakfast. We appreciate your feedback regarding areas where we can improve and will share with our food and beverage team. It was a pleasure to have you as our guest, and we hope to see you both again soon. Leidy Prado, Director of Guest Services

"Anniversary trip"

5
Blanchyc, Brighton, United Kingdom 29/10/2019

I would stay here again no questions asked! Check in was super quick and easy, our room wasn't quite ready as we arrived early but reception stored our luggage and it gave us time to explore and have a drink in the bar. Unfortunately we never got a chance to sit around either of the pool areas but they both looked clean and tidy and very inviting. Rooms were a good size and the bed was massive. Good selection of TV channels. Fridge was useful to store snacks and water. Fantastic views out onto the marina. Hotel was calm and peaceful, perfect for a relaxing after a busy day exploring San Diego. Good running routes out along the marina and waterfront. Walking distance to some bars and restaurants in point Loma (approx 20 mins walk) so handy if you haven't hired a car. Free parking in the public lot opposite. Overall lovely hotel and I would highly recommend.

"Great location and facilities."

4
User 28/10/2019

We had a wonderful time. Close to several amusement parks and the gaslamp district. Enjoyed the convenience of the guest bikes, swimming, the park and the view of the bay is spectacular. The weather was great the entire time we were there.

"Great Location"

5
User 26/10/2019

This was our 2nd stay and it will not be our last. This Best Western is in a great location with views of the marina and bay. The staff is friendly and helpful and the hotel and grounds are spotless and well maintained.

"Super nice hotel!"

5
rolfmj, Birchwood, Wisconsin 26/10/2019

When we checked in, I was greeted by Jenny at the front desk and she was outstanding! She got us a very nice room overlooking the bay on third floor. She was very pleasant, professional and smiley. Thank you Jenny for making our stay in San Diego very memorable. Best Western is very lucky to have you as an employee and you do an excellent job! Thanks again!

"no free parking here ,$15 a day; ask for a room with a veiw of the water/not bushes that are not kept up"

3
User 23/10/2019

was not impressed,for the price I expected better.If you call the office,don't expect them to follow thru if you need something.I would not stay here again/I feel we had the worst section for a veiw.Coffee maker is a hot water dispenser and instant coffee.The coffee brand was terrible;we bought Folgers.Our room wasn't even cleaned before 4p.m. I was not happy.Called office because no hot beverage cups-I like tea before bed.Office told me they would send cups right away....I picked them up at 4 a.m.

"Peaceful Easy Feeling"

5
KonaGirl68, Victoria, Canada 23/10/2019

This hotel is in a great location offering a tropical, peaceful feeling with lovely walkways along the waterfront and Marina and beautiful views of San Diego across the water. It is literally minutes from the airport, an easy cab ride away. There is no airport schuttle from the hotel. Rooms are spacious and comfortable and they have two lovely pools with spas. I look forward to staying here again.

"Great view!"

5
User 21/10/2019

You will absolutely love this place. I would recommend this place if you like privacy. Great view whether your in the front or back of the property. Great staff, rooms clean, property clean. Beautiful marina.

"Jer"

5
User 21/10/2019

Awesome location and easy access to airport and my family, except for the traffic on I-5 Great lounge, clean very and very accommodating were the best parts and broken toilet seat, and better coffee was the only downers

"Great for Our Wedding Group"

5
RWD517, Lusby, Maryland 20/10/2019

We had multilple families stay here, in different types of rooms, coming in town from various East coast states for my daughter's wedding held at a different location in Pt. Loma. Some stayed a few days to a week, we stayed 2 weeks. Our collective experiences with hotel staff, room and ammenities were excellent. The location was picturesque and perfect for all of us. Shelter Island is great for walking and has a public beach. It is within walking distances to several quality restaurants, 5 min from essential stores, 10 min from airport, and 15-20 min from downtown San Diego or Cabrillo national park. We love Shelter Island, and highly recommend the Best Western Island Palms hotel.

"I can't wait to return"

5
User 18/10/2019

Wonderful place palm trees ocean views very clean and quiet very good restaurants in the area and the staff is amazing close to airports and wonderful restaurants. Plenty of places to walk and relax..

"Good getaway location"

5
User 18/10/2019

Georgeous view of the harbor and sail boats. Beautiful walking areas. Two pools and hot tubs. Liked that there was a restaurant and bar on the property and a terrace for eating outside. Bed was comfortable, loved having a balcony.

"A little slice of Paridice"

5
596karla, Villa Park 18/10/2019

This place is fantastic. We arrived from the OC and was amazed right on the harbor. WOW! Checked in super quick, was given a couple drink coupons for the lounge. We dropped out bags and headed to lunch. The service, food, atmosphere was amazing. An outdoor deck overlooking the pool and the marina. The Harbor on one side and the marina on the other this place in a nautical wonderland. Beds were super comfortable, room was spacious clean and great! Our daughter just started College in San Diego so we will be back many many times!

"Not the Best Western I know"

1
jensholg, Ferndale, Washington 16/10/2019

Over-priced and over-rated. Rather grubby exterior, got a lousy, noisy room next to a loading dock and garbage containers, very low toilet seat in the bathroom making it very difficult for elderly guests to get up without help, no complimentary breakfast, mediocre restaurant with a menu that did not justfy the prices and $15 a night parking which to my mind is too much.

"Great Location, Poorly maintained hotel especially for the price"

3
User 14/10/2019

For the price of this hotel I would expect the rooms to be a lot nicer, the Bathtubs to not have multiple colors of filling where they obviously had to patch the tubs. It looks like they have recently updated the rooms but didn't do anything to the tubs so the nice tile doesn't look good with the clearly old bathtubs. The robe hooks and towel rods were barely hanging on the walls. The Elevator was so slow we always took the stairs unless we had bags.

"Beautiful location and great property."

5
Joni B, Broomfield, Colorado 11/10/2019

My family found the rooms to be clean and spacious, the staff efficient and friendly, and the location quite lovely, with views of the bay and Marina. Our room had a nice patio that opened onto a quiet walkway along the marina that was beautiful. We were especially impressed with the quality of the on site restaurant. The menu had a nice variety of selections and the meals were surprisingly good. The staff were so helpful and personable. After dinner we took a walk along the bay and the view was great. We will definitely be returning to this property!

"birthday celebration"

4
Culture294451, Vancouver, Canada 10/10/2019

nice and quiet and calm view of the marina from room. dinner was not so great. nice to do package to include discount for dinner, coupons for breakfast and a couple drinks upon arrival. parking was easy and half price with this package.

"Shelter Island"

4
maxi162019, Ormond Beach, Florida 10/10/2019

Nice location with water view all around. Plenty of free parking. Easy access to airport, central San Diego and main highways. The resort is located on a strip of island that was perfect for taking a morning or evening romantic walk with views.

"Lovely!!"

5
tablerockchalk, Tulsa, Oklahoma 09/10/2019

My husband tells me I don't impress easily, and he's right. The Island Palms Hotel impressed me right away. The grounds are very tropical, well manicured and a lovely walkway runs next to the shoreline. There are 2 pools. Every employee I encountered was helpful and friendly. The restaurant was really good. We stayed in a Jr. Suite and it was very roomy with 2 bathrooms styled with beautiful blue tile. The bed was quite comfortable. Our room had a great view of the marina, but the balcony was on the side (it was a corner room) and our view was limited while outside. The marina is on one side and a beautiful view of downtown is on the other as well as a pier. The location proved to be very convenient, too

"Quiet property on Shelter Island"

4
lvnvbg, Las Vegas, Nevada 09/10/2019

Very quiet property, not much going on. If you want a great night of sleep, perfect place! The rooms are clean, nothing fancy but updated. The restaurant and lounge area were a bit of a disappointment. Limited menu and overpriced. The pool area was satisfactory.

"nice place to stay."

4
Pioneer13305046895, Graceville, Florida 27/09/2019

We had an adorable vaulted ceiling bungalow with a covered patio with a table and chairs overlooking the Harbor. It was very nice. the restaurant food was excellent but the service was slow and we had a concert to attend and we were late and missed the first 2 songs!!

"DID NOT WANT TO LEAVE!!!"

5
teeth16, Austin, Texas 26/09/2019

We came from Texas to visit family, and weren't sure where to stay. So glad we picked this resort. It is quiet, calm, beautiful, and the employees are wonderful. The California weather was great (we came from triple digits). Our room had a little patio that overlooked the marina. We would sit and have a cocktail and watch the sunset almost everyday. The food at the resort restaurant was very good if you don't want to drive. We can't wait to come back next year. Thank you so much Best Western Island Palms!

"stayed for a concert"

5
174loriem, Glendora, California 24/09/2019

We really liked the room, bed was comfy and view of marina is amazing. only thing is we forgot USB plugs and the rooms don't have USB outlets. But we will be going again for sure!! :) This is right next to Humphrey's Concerts By the Bay so we could walk. Very convenient.

"Week Long Get Away"

4
User 22/09/2019

Stayed here for one week. Our room faced the Mariana which was really nice, we requested a room with a balcony upon check in. The first couple of nights the people next to us had parties or something it was super loud, I think there may have been a conference or something. That was annoying. The staff was nice. The room was for the most part clean, I don't think they vaccuum daily as there was something on the floor that was there for several days. Overall, we would stay here again. There was free parking across the street but we decided to pay the daily fee instead. Two suggestions, put full length mirrors and hooks for towels/robes etc in the rooms.

"Simply a budget hotel; nothing more!"

2
Desiree2916, Broomfield, Colorado 22/09/2019

If you are looking for a rundown place that is trying to pass itself off as a fancy hotel, you've come to the right place. This is not a great hotel. They have a drive-up lobby but there is no valet. They just let you drive up and stand there and figure it out yourself. The front desk staff is not very friendly. The rooms are dingy with a weird layout. There's a big counter in the bathroom but only one sink. The shower looks like a cavern. Very dark and filthy. we booked a king size room with a Marina view. The front door was on the marina side but there is no balcony or even chairs to sit. It seems there were other rooms with the same set up that did have some sort of a balcony in front of the front door. Maybe those rooms are even more expensive. The pool is a nice size but it was filthy and the pool furniture is very rundown and cheap. Self parking (remember, no valet) is a whopping $50 a night! We will never stay here again.

SjmorenoIP, Front Office Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for taking the time in sharing your valuable feedback. On behalf of our entire team here at the Island Palms I sincerely apologize for the less than ideal experience. I am truly sorry for your poor experience and for the cleanliness issues you faced. I understand how lack of pool apperance can leave a bad impression and how all this can affect the overall quality of your stay. It is our duty to ensure that your room is thoroughly cleaned and our pool is well equipped. I have spoken to our housekeeping supervisor regarding the importance of thoroughly cleaning and inspecting all areas of the property as well as properly communicating and addressing all maintenance related issues. I apologize if the layout did not provide enough space for your party however; we do offer a wide selection of room types including junior suites and suites that may better suit your travel needs. The hotel features three distinct sections with rooms offering varying layouts and views however; we do try and maintain a consistency in terms of the amenities we offer in each of our rooms. Some of our traditional rooms have a longer skinner layout that does not feature a sitting area and is better suited for our corporate travelers. Our property features 27 different room types of varying sizes and layouts and our reservations staff is happy to help find the ideal one best suited for your travel needs. We take great pride in providing our guests with clean and comfortable rooms that are in great working order. This is something we take seriously - we try hard to help keep our rooms and public areas updated and comfortable for our guests. We are continually performing updates throughout the hotel to help keep our rooms and public areas in great condition and up-to-date. We are planning additional projects and improvements underway currently with more to come in the near future to help ensure our property is kept in excellent condition. Once again, I truly apologize and I hope you'll give us another chance if your travels bring you back here in the future. Respectfully, Stephanie Moreno Front Desk Supervisor

"Great San Diego stay"

5
CaMama, Pleasant Hill, Ca. 19/09/2019

This tropical-themed hotel just fit the bill for our small family reunion. On Shelter Island , and right across from the harbor/bay where we had a big BBQ, has a good restaurant, and our room in the Casa Marina building (only building with an elevator) had a small balcony (2nd floor) and a great view of the marina and boats and we enjoyed watching all the boat-owners go to and from their boats that they lived on. There was no reason to go into San Diego proper for us, though I think it's maybe a 20-25 minute drive there. Great, comfortable accomodations, good mattress, 2 great pools and very friendly front desk personnel, made this a great stay, and yes, hubby and I will return!!!

"Excellent location, views, comfort!"

5
K B, Laguna Niguel, California 19/09/2019

This BW is really lovely. The room was quiet, comfortable and with a beautiful view of the marina. The restaurant is great, nice pool area, staff is friendly and welcoming, room pricing is competitive, reasonable overnight parking fee, excellent location!

"Great place to stay while visiting the beautiful city of San Diego."

5
User 15/09/2019

Our hotel was direct across the harbor and military base. At night, you could see the city in the background all lite up. Many watercraft were seen leaving out into the main channel right from our balcony. Walking during the morning and evenings were very pleasant with the breeze of the ocean felt right in your face. Centrally located by restaurants, shopping, beaches, and the airport. We have stayed there many times because of it's location to everything and comfort.

"BEAUTIFUL PROPERTY"

5
User 14/09/2019

This is a beautiful place, outside and in. It's right on Shelter Island, sandwiched between the harbor and the marina. The Blue Wave Grill is inside the hotel, serving breakfast thru dinner and with a full bar! The food is great! And many other restaurants surround Shelter Island. The rooms are nicely decorated and comfortable, good water pressure in the shower. Great views of the San Diego skyline. Close to Liberty Station, Sea Port Village, the Gas Lamp, the Zoo, and Sea World

"Our go to place in San Diego"

4
1EdL, San Ramon, California 11/09/2019

This has been our go to hotel for years (on recommendation from a friend). Large hotel on Shelter Island away from hotel row. Most rooms either face marina or bay and are quiet except for the occasional early morning fisherman heading out. Staff is very friendly and some even recognize us from previous stays. They are alway try to accomidate us when we have special requests. The discounted SDSU rate over the years has been great. Stayed in a variety of rooms including small, medium and a few times small suites when others were being remodeled. The Blue Wave Inn Restaurant we've gone to for breakfast and dinner always has a good selection on menu and service. (again the staff recognize us). Nice trail around the front and back of hotel to walk around shelter island. We recommend this hotel to anyone asking where to stay in San Diego fairly close to the airport.

"have stayed there for years but just getting too old (the prperty and me)"

3
User 11/09/2019

the marina side is noisy with boats, the soundproofing is lousy so you can hear everything, the gardeners started up with machines very very early and were very very noisy. plus no way to leave a light on in the bathroom to see where you were going at night and no fan in the bathroom.

"AATP"

2
davidireichman, New York City, New York 07/09/2019

average at most; staff is rigid and did not want to allow me an extra 15 minutes on extending checkout to 1:15pm. Finally, a young lady spoke up and apparently had the authority to override the big built youg rigid man I was speaking with.

"New Venue for an annual event"

3
O1994GOjohnk, Long Beach, California 07/09/2019

I have been attending an event for the past 10 years or so. It is three days of continuing education. In the past, this event has been held in either Annapolis, MD or Las Vegas, NV. Since my parents lived in the DC area, I would switch off between Annapolis and Las Vegas. I am not a “Vegas” type of guy, but it is close(r) to my home. So when I saw that the event had moved to San Diego, I was excited. I love San Diego and the chance to spend 4 days there was a treat. So first the positives. The hotel is on Shelter Island. I was not familiar with that location, but it is great. It is isolated from the downtown area, so if you are going to want to have access to the Downtown area, get the Uber or Lyft app. But Shelter Island had a great mix of hotels and hotel restaurants. It is walkable (for me) but it is not walkable like the Gas Light DIstrict. The hotel appears to be newly remodeled. Everything looks new-ish, and no obvious signs of wear and tear. The decor is a mix of tiki themed rattan and traditional hotel furniture. I had a king sized room facing the marina. Very nice view. It was on the first floor. My room was clean and the maid service was very good. They have a good restaurant on site, the Blue Wave. My only meals there were breakfast (OK) and lunch (great clam chowder). The only weird thing for me was the bath tub. I love a nice bathroom and for some reason, when they remodeled the hotel, I don't think they replaced the tubs. They put some sort of coating on the bottom of the tub. The good news is that you wont slip. The not so great news is that you feel like you are walking on some sort of balance surface. I don't know how to describe it. But is is like there are air pockets under the coating and when you are standing in the shower, it feels like you are standing on air. Very strange. But all in all, would I stay here again? Of course. Nice surroundings and quiet area, with good restaurants within a mile or so.

"Graduation for Point Loma"

4
User 04/09/2019

The Island Palms has oversized rooms with kitchenettes & refrigerators full-sized & under the counter sized depending on the room microwave oven and coffee maker! There is a nice restaurant attached to the venue that overlooks the marina... beautiful

"Great girls trip"

5
redhot777, Simi Valley 04/09/2019

Wonderful location with great views. The pool and jacuzzi were very nice to relax. Nice walks in the marina and close to many things. There is also a nice gym to work out. They also have bicycles to use for free. The room had a microwave and refrigerator which was convenient and helpful.

"Stay somewhere else."

2
John H, Sarasota, Florida 04/09/2019

Very dated hotel. Overpriced for a dirty old "motel". Rooms were smelly (moldy and mildewed). Bugs infested as well. Maid service showed up so late the first day when we were readying to go to the wedding we came for. Then the check out day they kept bothering us early to get into the room to clean. Hah! Kept us waiting to check into the room but shuffle us out before the noon check out time.

"Island Harbor Location Location"

4
User 03/09/2019

Shelter Island in beautiful San Diego. Our room was facing the harbor and had a little porch area where we could sit and watch the sunset over the harbor. The room had a king size bed, and usual size frig., large T. V. and a shower rather then a tub which I really preferred. One thing missing was a table with 2 chairs but the room was too small to fit it in. There were 2 comfortable chairs. The room worked fine for us. They also had a restaurant, and pool. We enjoyed eating on the patio overlooking the pool and harbor.

"Nice location"

4
User 03/09/2019

The location is great right on the water and marina. The pool is wonderful and has a view of the marina. The rooms are a little dated but in great shape. The first room we were given the AC was not working. We did not find this out till we unpacked. The front desk was great about getting us a better room. The only bad thing was we asked for a bell man to move our luggage and were told one was not available. Overall a great property for the price.

"Kristin F."

5
User 30/08/2019

Upon arriving, this lovely bellhop was so kind, so helpful, got our bags to our room and asked us if we needed anything else. What a sweetheart and an excellent representation of customer service. Thank you, Kristin!!!

"Awesome grounds, Awesome staff."

5
Ron V, San Diego, California 28/08/2019

I've stayed here many times and have had some great experiences here. Always fun! They have a nice little bar and a very nice pool. What I love so much about this hotel is it's location, it is so relaxing being right on the marina and there are plenty of nice things to do on the island. There is a great little bar on the pier across the street that has some really awesome beers and food, Fathom Bistro.

"Great Location/Great Hotel"

5
happyhikersNewJersey, New Jersey 28/08/2019

Stayed in the Casa Marina building overlooking the marina. Very quiet location with a tropical feel. Room was spotless and bed comfortable. Stayed 5 days and would come back again. Only one road going thru Shelter Island and there is a fishing pier and nice walking area along the water. Quiet compared to many areas in San Diego yet close to all the attractions.

"Staff is excellent, Very helpfull!!! Hotel is Excellent!!"

5
User 27/08/2019

This Hotel has everything you need!! Clean, Helpful, and courteous staff!! Stephanie Moreno is very understanding of our needs and has helped accommodate in the different needs we had !! Excellent !! WE ARE COMING BACK SOON!!! Thank you all!

"Clean and comfortable"

5
kekopizza, Dongo, Italy 27/08/2019

The hotel is new and all the room are very nice! There is a lot of space inside and also the bathroom and shower is very very big! I'm very happy also about breakfast, good quality and the instant waffle machine is top! Try this hotel!!!

"Best deal in San Diego"

5
Kurt K, Huntington Beach, California 23/08/2019

We love coming down to stay at Island Palms. It is across the bay from San Diego on Shelter Island and provides a good base for all the things that are possible in San Diego. It is far enough away to avoid the craziness but close enough to get anywhere you need to go. There are 2 pools but no beach nearby. It is a quiet location as long as the jets across the water at Coronado are not operating.

"Lacked a lot of simple details "

1
User 21/08/2019

This place when I visited it back in 2014 was super nice, now prices have gone up and the hotel has gone downhill. From the “homeless water views” to a stuffy room. Fan and lamp shades dusty. Faucet sink that was not properly adhered to counter. It moved all over. Also caught the homeless folks going through the trash for the recycles. Broken ice machines and vending machines only take the money but don't dish out what your after. Was a 2nd time visiting and I'm sorry to say is my last at that hotel. The price just is not worth it.

"Beautiful location with a very large room"

5
JoshK_11, Ann Arbor, Michigan 21/08/2019

The room was very large, comfortable, and clean. The pool areas were both nice. The restaurant had good food and drinks, although it was a bit pricey. Shelter island is a really cool place to stay. Make sure to walk across the street to the pier and go to Fathom Bait and Bistro.

"WORST EXPERIENCE!"

1
bbarron2019, Edmonton, Canada 18/08/2019

Do not waste your money on this dated, noisey, unsafe hotel. Worst hotel experience for our annual vacation. Will NEVER stay at a "Best Western Plus" again. From checkin persons rudness to extreme noise from other guests not addressed, rarely towels at pool, unsafe lighting at night, (could not use pool or spa) ,towels from the 1990s, horrible smell in room ( had to buy room deodarizers just to tolerate).. etc.

Lprad0, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Good Afternoon, Thank you for your feedback regarding your stay with us here at the Best Western Plus Island Palms Hotel & Marina. While we always strive to give the best quality and service it appears that we failed to do that during your most recent visit with us. We will do all the necessary changes to make sure towels are always available at the pool. We have talked to our maintenance team to look at adding better lighting at the pool. I'm sincerely sorry for the customer service you mention regarding one of our staff. Our goal is to provide the highest level of service and quality to our guests and I'm very sorry we fail to do that for you. I hope we have another opportunity in the future to fully deliver on this promise to you. Thank you again for your time and response. I hope you have a wonderful rest of your week. Leidy Prado, Director of Guest Services

"Pretty good price not so bad"

4
Janice47931, Hudson, New York 17/08/2019

Ok hotel for the money , the staff was good. Not a place To stay for several days. I was just passing through so it was good for one night. The beds were ok and the bathroom was fine. Just a typical less expensive hotel.

"Just Satisfactory"

3
User 16/08/2019

This property lacks the amenities of the timeshares I've been accustomed to. This was definitely not a five-star timeshare. The kitchen lacked upgraded major appliances and kitchen utensils worthy of preparing good meals.

"Beautiful room with an outstanding view of the marina"

5
morinmarti, Orange County, California 15/08/2019

First time at a Best Western Plus Hotel and it exceeded my expectations!! The only thing that I can say negative is there needs to be someone to clean the pool area of all the leftover towels and glassware/dishes. Also, they kept running out of towels because the towels were so small everyone had to use more then one towel for the lounge chair. Other then that, I will be letting others I know to visit this kind of hotel and I would come again for sure!!

"Bre at the front desk and Kristin, the bellperson, made our trip fantastic with their personal service."

5
User 13/08/2019

My husband and I were bumped from our reservation suite through a computer glitch. Bre at the front desk and Kristin, the bellperson, made things right. We had to move rooms during our stay, but they went above and beyond to rectify the situation. They bent over backwards to make it up to us. We really appreciate it and will be back!!!

"First Timers D-Gorbea"

5
darrio986825, Alhambra, California 12/08/2019

My husband and two children (teens) enjoyed the their stay and of course myself as well. It was relaxing and pleasant away from the city. The view to our room was beautiful. You can drive to Downtown San Diego or Old Town San Diego, it's only a 10 minute drive. Will definitely come back and stay longer than 2 nights.

"Great area for families"

4
hklemonski, Bristol, Connecticut 11/08/2019

Hotel needs to be updated inside beds aren't the greatest. Location is perfect! You can stay at the hotel all day or you can venture out. Good class of guests both times I've stayed st this property. Beautiful views all around. Close to beaches, sunset cliffs, SDSU and restaurants if you choose to eat outside the hotel.

"Disappointing Visit"

3
788jamier, Maesteg, United Kingdom 09/08/2019

After reading the glowing reviews I was left disappointed. Initial thoughts were positive in regards to parking, check in and the location on a lovely Harbour. We had a bottom floor room, which was dated, smelly and un-pleasant. It was reasonably clean apart from a bug in the bed which I suppose can't be helped. The room was dowdy and we felt under whelmed to say the least. Safes weren't working either, which was a pain. We visited the pool, beds were in short supply, all the towels were gone and loads of used ones were thrown everywhere. No one could be bothered to collect them despite multiple staff being present. We also visited the bar, but we stood ages waiting while the staff chatted away. It just wasn't meant to be and we are totally gutted as out of the 5 hotels we stayed at on our US Tour, this was the most expensive and worst experience. A pity, as San Diego was such a lovely place.

"Free upgrade was much appreciated!"

5
Muldr4Scly, Thame, United Kingdom 07/08/2019

We stayed here for two nights. Parking - We were able to park outside our hotel room block. Parking was not free. Pool - There were two pools. The one nearest the Casa Del Mar building was smaller but in a pretty location near the boats. The bigger pool was near to the restaurant and reception. We didn't have time to use the pools. Reception - Checked in and checked out quickly with no wait time. We phoned reception when there was a problem with the toilet and they sent someone over straight away who fixed it. Reception kindly posted our postcards for us. Room - We were given a free upgrade to a lovely suite in the Casa Del Mar building. It was huge and on the ground floor. We had everything we could possibly need including a kitchen area, dining room and lounge. There was a big television with cable channels. The room was quiet at night. Breakfast - Breakfast was not included. We paid to eat in the restaurant in the hotel called "The Blue Wave Bar & Grill". It was good and we ended up going back there for dinner which was really tasty. The weather was nice so we could dine outside.

"Great hotel on Shelter Island!"

5
Huntsgohiking, Indianapolis, Indiana, United States 06/08/2019

Really pretty setting, nice pool area, helpful staff, borrowing the bikes is a great benefit to staying here and we had a wonderful dinner at the Blue Wave restaurant. This is our 2nd stay and I hope to be able to come back again!

"Over charged"

1
ShishTucson, Tucson 06/08/2019

I was charged for a mini suite king and was given a view king. I requested 3 months ago a scenic view suite - King bed. I was informed that there were no rooms left after I told them they gave me the wrong room. The manager told me I would be given 20 percent discount. I realized I was still overcharged with no discount when I checked the prices and pictures of the room. How could I possibly recommend this hotel.

Lprad0, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Good Afternoon, Thanks so much for taking the time to share your feedback regarding your recent visit. We apologize for the confusion on your rate and the room description. When groups are involved rates are different than what you see on line. I do see the discount was applied to your bill and there were no overcharges. If you have any questions or would like a copy of your receipt, I will be more than happy to email it to you. Thank you again for your review. We hope you enjoyed your stay with us. Sincerely, Leidy Prado, Director of Guest Services

"Unexpected pleasure"

5
IR221, IR221 06/08/2019

We were so happy with this hotel. It is in a beautiful location with water on all sides. The staff is wonderful. We had a waitress called Jacqueline who was excellent. The front desk staff were very good including Danny. The location felt quiet, safe and scenic. For us this was perfect because of 2 tennis courts-a rarity in San Diego.

"Shelter Island getaway!"

5
kport17, Hesperia, California 01/08/2019

Great place! Beautiful grounds overlooking the harbor in Point Loma. Hats off to Danny & Bree who work the front desk for helping us locate a wayward blanket after our departure. Enjoyed the Blue Wave Bar & Grill for a little adult time while the kids enjoyed the awesome pool!

"Descent Except For Marina Tenant Screaming"

1
User 27/07/2019

There was an old man from the marina screaming at a woman that she was sick and demented. How they allow that behavior is ridiculous and he should be asked to leave the marina if that's how he thinks he should talk to anyone.

Lprad0, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Good Afternoon, Thank you for taking the time to share your feedback on your recent stay with us. I'm really sorry to see your visit was disappointing in several ways. I have verified with our staff, managers and security guards and we did not receive any calls or reports regarding the situation you mention. We are happy to look into the matter, you may contact me directly at 619-222-0561. Our goal is to provide the highest level of service and quality to our guests. Thank you again for your time and response. I hope you have a wonderful rest of your week. Leidy Prado, Director of Guest Services

"Great hotel"

5
Rodger H, Temecula, California 25/07/2019

Did a staycation there recently and we really enjoyed our stay. Its obviously an older hotel but the upgrades are nice, the location is great, our room wad clean and well appointed and the staff is top notch.

"A two-day vacation in San Diego with my sister and my buddy"

5
User 25/07/2019

A great place to stay restaurant very clean good menu very low prices I'll workers very sweet being that it's on the island we really enjoyed the view the swimming pool is great the song that was great we were very happy to have stayed in this place and we will go back to this place again if we and when we stay in San Diego God bless you all enjoy your visit as well as we did thank you Best Western at Shelter Island in San Diego California

"BEWARE!!! UNFAIR CANCELLATION POLICY"

1
User 23/07/2019

Best Western needs to be pro customer not anti customer!!!!! How do you know you are going to be sick 3 days in advance of the cancellation policy. I called 2 1/2 days and my bank said the charge could be dropped because it was pending but the hotel would not do it!! My room could have been sold because this is peak season but Best Western prefers to go against the customer and keep their full room charge. Companies strive for good customer relations and this policy is so outdated and unfair! Wake up managers that do not work with customers but turn their back on them because of an unfair policy! THIS POLICY MUST CHANGE!!!

"Trip to San Diego for Comic-Con 2019"

5
mrbill542, Santa Fe Springs, California 22/07/2019

My daughters and I have stayed at the Best Western Plus Island Palm for a few years now when attending Comic-Con. The overall staff from the front desk to the service staff is always professional, friend and extremely helpful.

"Quick 2 night stay"

5
jwhitl343538, Lenoir, North Carolina 21/07/2019

The property was nice and the view was amazing. The employees were so nice and helpful. We ended up there during Comiccon and it was a bit pricey but the room was amazing. Across the street is a pier with a small restaurant, totally recommend the food there.

"San Diego Vacation"

4
User 16/07/2019

We really enjoyed our stay at this hotel. We have stayed at many hotels/resorts in SD and this was one of the top ones. Beautiful scenery and close to everything. We would definitely stay here again in the future.

"Ready to Go Back!"

5
User 15/07/2019

We had the best room possible for our first trip to San Diego! I hope to go back next year and will absolutely stay in the same place. The service personnel working in the restaurant are absolutely above and beyond; the waitress at breakfast was able to share important and interesting info which helped us decide what to do with our day.

"Wake up to sailboats and seagulls."

5
User 15/07/2019

We really enjoyed our stay here. The service was great, and the property is in a really beautiful location. It is really IN the marina. Our morning view was a forest of sailboat masts. We also had a great and surprisingly affordable meal at Brigantine, just down the road. Take a morning walk or jog on the marina side or the bay side.

"Older hotel but very nice"

4
JC_2kids, Saint Charles, Missouri 13/07/2019

Older hotel but very nice. Excellent service from hotel staff. Breakfast was great. Nice location at the marina and across street from bay. 15 minute drive to downtown. We enjoyed the location by walking along the bay each night.

"Our favorite place to stay in San Diego"

4
antoniorA3336HW, Clovis, California 12/07/2019

I have been staying at this hotel for over a decade and I still love it. The location is beautiful and the staff and atmosphere make it feel like a true vacation get away. I haven't found anywhere better in San Diego!

"Great location "

4
User 10/07/2019

The rooms here were clean. It is 2 older hotels combined into one so there are two different buildings. We stayed in the Del Mar building which we were told were nicer. From the looks of the other building I would say that is probably accurate. The bathroom was updated except the tub liner seemed a little squishy on the bottom. However, over all we were very pleased. I highly recommend asking for a second floor room whether you want to pay for the water view or not. The 1st floor rooms on the bay side have a little private patio but you are looking at parking lot, the street, and then another parking lot before you can see the water. However!!!!! the location of this hotel is fantastic. It is on a small peninsula that is quiet and only a 10 minute drive to downtown. The employees couldn't have been nicer or more helpful. I would stay there again.

"Great location, great views, very convenient!!!!"

4
RobinJ, Monclova OH 10/07/2019

This was my 2nd. time staying on Shelter Island, which I love because its very convenient to everything, a few miles from the airport, and Downtown, yet away from traffic. The Best Western was exactly as I expected after reading very good reviews of it! Our room was in the Casa Marina Bldg. and faced the Marina, with a balcony. It was very large with very nice amenities. Great views!! Also great to walk across the street to watch the fireworks!!! The only thing negative is the restaurant overcharged us for Happy Hour specials because we were seated in the wrong area, and the hotel shouldn't charge $15 for parking, when you can park across the street for free, which we did. Otherwise, everything was wonderful for our 6 night stay!

"Nice One!"

4
crystalc161616, Regina, Canada 09/07/2019

Stayed here for one night, wish I asked for an upper room or balcony suite to see the marina better, but it was pretty nice anyways. Room kind of had a funky smell in it, but not horrible and went away with the window was open. Very quiet, but we stayed on a Sunday. Room size was average, but huge counter to set all your personal belongings on and the bathroom was very large. Overall a nice hotel. Would stay again.

"Time along the bay in San Diego"

5
User 08/07/2019

A great get a way for everyone. Relaxing, nice exercise room, 2 pools for plenty of swimming, tennis court, great restaurant on site, great restaurant in the area, great sites and experiences close by.

"Vacation Destination"

5
User 03/07/2019

This hotel has it all. Pool, jacuzzi, bar, restaurant, laundry, gym, bicycle rental, tennis court, business center. Near restaurants, shops, and across the street from the harbor. Rooms were clean, have coffee makers, hair dryers, free WiFi, and anything you may have forgotten can be purchased from a little on site store. This is our vacation destination in San Diego.

"Great Stay"

5
Carey R, Albuquerque, New Mexico 03/07/2019

Hotel was a great value. Our room had a balcony overlooking the bay complete with a little table and chairs. Beautiful area, room was clean and good sized. Bed was very comfortable. I would definitely stay here again!

"Stars and Stripes"

5
Fearless11488876366, Pahrump, Nevada 30/06/2019

I stayed with the Best Western as part of a group sailing on the Stars and Stripes. The staff was friendly and helpful. The room was clean and spacious with a door to the outside where I could sit and enjoy the fresh air. The location was great - on one side I could walk along the marina and enjoy the boats and on the other side of the street could walk and enjoy the harbor. Great place - would stay there again on my next trip to San Diego.

"Fabulous Staff"

5
User 28/06/2019

While in San Diego for a soccer tournament, we stayed at this hotel and one of our players got the flu. She made it to the bathroom but that's about it and we had to ask for cleaning supplies. Instead we got Daria Battick! She was amazing. She cleaned the entire bathroom and disinfected everything without even flinching. She was so sweet and kind to our player who of course felt horrible. She changed the sheets and cheerfully asked if she could do anything else to help. AMAZING! She is five star worthy!

"San Diego vacation"

4
User 25/06/2019

We had a great time. Place is close to everything. We like beach and marina view. Its soothing and calming experience. Staff were helpful and towels easy access after a swim. Need more food selection, otherwise our stay is good. Will recommend to family and friends if visiting San Diego.

"Amazing views of the marina"

5
User 23/06/2019

This place is amazing. First of all the staff is very friendly and willing to help you with anything. My mom needed a bath chair to take a shower and by the time we got back to our room it was there. The views from our room are amazing. 50 feet from your room is the marina with some great looking boats. I will definitely come to this hotel again in the future.

"Weekend with my wife"

1
User 23/06/2019

Me and my wife stayed at the hotel may 31st and June 1st 1st night we arrived got settled in and went to sleep But 1st I had to put a sheet over one of the windows because the shutters were broken and a parking light lights were coming in through the window I did not sleep very well because I kept smelling an odor woke up in the morning and investigated it pulled the covers off the mattress and found that somebody had urinated on the side that I had to slept on I then investigated the rest of the Room for cleanliness found AC filter filthy and A Used dental pick under the bathroom sink I then inform management of the mattress situation They told me that they would move me to another Room me in my wife when I to have breakfast talk to the manager again she said A second Room was ready I return to the hotel around 10:00 a.m. front desk advise me that the 2nd Room would not be ready to 3:04 p.m. I told her that is unacceptable Then miraculously the Room was now available. I returned to the 1st Room to collect my items the maid had already gone into the Room to clean it yes the bed was still in disorder because they needed a change in mattress the AC filter was cleaned But the dental pick was still on the ground. The 2nd Room was very clean the only issue I had was with the bathtub liner it had filled up with water in between the liner and the old tub and was very difficult to take a shower in it it was very unstable and to think that many people have showered in the same tub and all that dirty water has collected between was nasty. Now I get get a discount and my parking fees Were Voided. I hope in the future the staff is trained better and management is on top of it. There was also a booking issue I requested a Room facing the Bay Specifically asked for the older section of the hotel when I got there they told me that the Room was not available The 2nd Room did face the Harbor and had a good view but this is not what I Originally wanted please.

NlandingBW, Front Office Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for being our guest, and I apologize for the issues that you faced during your stay- they are not normal experiences we receive from our guest. We are taking the proper steps in ensuing that these issues so are not repeated and dealt with properly if they occur. My hope is that you will give us another chance to provide you with an exceptional experience that all of our guest enjoy. Respectfully,

"Relaxing Stay"

5
User 23/06/2019

The staff were accommodating and the rooms were clean! Enjoyed our stay and will definitely book this hotel again!! We also really enjoyed the food at the restaurant of the hotel and they offer a variety

"Great place AND great people!"

5
drjcoddington, Colorado Springs, Colorado 21/06/2019

You can't get better service than here. Stephanie checked me in and helped with an issue - I had 2 nights on awards and 2 nights $. She made sure I could stay in the same room - couldn't get that done on the 800 # - kind and very helpful. She answered all my other questions as well. Then there's Kristin F. She's a bellhop but does so much more. There was a delivery truck blocking the entrance. She opened a gate for me, got me in, and then helped me unload a ton of stuff - all with a smile. You can't get better service than that. This woman should be promoted! The hotel has some of the prettiest grounds. The location couldn't be better on Shelter Island. Rooms are fine, the pool is marvelous.

"Great Hotel"

5
User 20/06/2019

The Palms Hotel in San Diego on Shelter Island was Great. Awesome location, beautiful views, rooms big in size and very clean. There was plenty activities near by to keep busy. Great restaurants close by. Petco ball field 15 mins. away

"BW Shelter Island"

5
ananino64, Covina, California 20/06/2019

Great place to stay, rooms are clean, the location is fabulous, great view from most rooms, Marina view or Ocean Views, Great Weather , private patios, Several pools bike riding, great Food, Hotel row

"Vacation"

4
Sheila G, Edmonton, Canada 19/06/2019

This hotel had no shuttle service to downtown or transit services, distance to bus stop too far. Rooms need updating and balcony was hard to use with giant tree blocking views. The location does offer access to boardwalk along Shelter Island.

"For 8 years now!"

5
charsoldest, Scottsdale, Arizona 18/06/2019

This place always is great to stay at because of the location and it also has an excellent restaurant. In particularly I want to give kudos to Danny and also to Daniel at the front desk. Danny has been here a long time and Daniel was also very helpful when we had to change rooms. We enjoy staying here and the staff is always outstanding. Thanks guys for making our trip as smooth as humanly possible.

Lprad0, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you so much for your wonderful review! We're absolutely trilled that you enjoyed your stay with us and appreciate your compliments to our restaurant and location. But thank you especially for your kind words about our friendly staff, Danny and Daniel in particular! We are very lucky to have them as part of our team and we've shared your review with them and the rest of our staff. Thank you again for your time and response. Have a wonderful rest of your week! Leidy Prado, Director of Guest Services

"Bathtub problems"

1
User 18/06/2019

Bathtub liners installed incorrectly over old bathtub, water between old tub and liner. An older person might slip in the tub as it was a little unstable. When we were moved to new room the staff didn't check the new room bathtub and it had the same problem. Not many dining options close to hotel, sort of away from all amenities.

Lprad0, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Good Morning, Thank you for sharing your experience. I'm so sorry the bathtub in your room caused an inconvenience and is disappointed to know the room that you were relocated had the same problem. Our maintenance team is working to have it fix and ensure that something like this doesn't affect any of our guests moving forward. Once again I apologize for the inconvenience and appreciate you bringing this to our attention. Your experience is definitely not up to the level that nearly all of our guests enjoy, and I hope you'll consider giving us another change to provide you with an exceptional stay when you return to San Diego. Sincerely, Leidy Prado Director of Guest Services

"Hotel"

4
Nursepract80, California 14/06/2019

For a hotel environment this is excellent. Had a small frig and microwave in room. Location was excellent. Marina right outside your door. Older rooms but clean. Has a cafe but we didn't eat there. 15-20 minute drive to Balboa Park, zoo, gaslight area, shopping areas.

"Great weekend"

5
hudson1950, Addison, Texas 14/06/2019

Hotel had great staff. It was very clean with comfortable beds and no noise from adjoining room. We booked a queen suite and it comfortably slept 4, and the foldout sofa bed slept a 5th family member. Full size refrigerator, microwave, coffee maker and a great surprise were dishes and flatware! The swimming pool is very well maintained and beautifully landscaped.

"Lovely Hotel, Reasonable Cost"

5
Brenda Z, The Villages, Florida 14/06/2019

The hotel room was clean and freshly appointed with easy access to parking near the room. Just outside was the beautiful bay and harbor. The bathroom was large and well lit. Staff was friendly and helpful.

"Amazing view"

5
A5349NSstephanied, El Paso 13/06/2019

We had the pleasure of staying at this hotel for our first trip with our little one (17months). The front office staff was very nice and check in and out was quick and painless. We were able to check in at 11am (the cleaning staff was on point that day) which was great because our little one needed a nap. We had breakfast at the hotel restaurant which was delicious (totally recommend breakfast). We also ate dinner there later in our stay, the food was delicious but a bit pricey. Our view was of the marina and was so beautiful through out the day. Our room was always cleaned and made up upon our return on from our day out. Ms. Lulu was an amazing attendant and left our room spotless. The hotel is located on Shelter Island and was15 to 20 minutes away to all of the attractions San Diego has to offer. I would definitely stay here again.

"Week's Stay @ Best Western"

3
MaryAnnOrlow, Anaheim 13/06/2019

Large lovey room but not much counter space in bathroom for two people. Room was not cleaned if we left room after 12:00 p.m. Internet only allowed 15 minutes at a time - not long enough. Staff at front desk very halpful and accommodating.

"not much was right"

2
catara52, Newtown, Pennsylvania 07/06/2019

I have A metabolic condition that requires air conditining. I made sure to list it as a need when I made the reservations. THe first night, the air conditoner stopped @10 PM. I Called maintenance who did get it started again, but it only worked for 10 minutes. I was tols it would be replaced in the morning.. I did NOT sleep all night. The next day I sat on my porch and overlooked the marina while thewy replaced the air conditioner. When they were done, I went to beakfast rigt there at the palms. When I got back, 3 out of 4chairs were missing from my front door/ patio. There are two of us staying there so obviously one of us could not sit...I reported it a few times as I paid extra for a marina view, just so we could sit on the porch and enjoy it I received a second chair late afternoon before my check out the next morning. I asked NOT to have anyone clean my room, chosing to do it myself, and it is a new program where you get extra points if you opt out. I was asked at check in and readily agreed, yet they came in anyway. I left medication out and ome valuables that I normal would put away if I knew someone would be entering my room.. The toilet flushed/ ran on and off for the entire stay. They claimed to have fixed it when they put the air conditioner. i mentioned that a few times. The afternoon before check out, they said they could come in and change the valve. I declined as I was checking out the next morning. On the positive side, I did talk to the manager the morning after I had no air, who only offered us a free breakfast after I asked for some compensation for putting my health in jeparty the night before. It was NOT enough.Also the view from my patio area (not a real Patio, just a walkway with chair, or in my case chair) was beautiful. I just couldn't enjoy it much as there was no place for tw people to sit. I can not recommend this hotel.

"Great location and value"

4
hoekehouse, Los Gatos, California 07/06/2019

I had a very pleasant stay. The location is right along the marina at shelter island. It was peaceful and beautiful. The room was small but well appointed, nice linens and the updated bathroom was especially nice (much nicer than most places I have stayed). While there wasn't convenient outlets for charging near the beds there was a media station in the desk that had everything you might need. The room itself was a little dark, but there were several lighting options. My only negative comment was that the carpet was quite old and dirty.

"Fantastic stay"

5
victoriak687, Strood, United Kingdom 06/06/2019

This was a real find. Beautiful, spacious room with balcony and view of marina on Shelter island which has seaside walks and is quiet. Pool and jacuzzi right outside our room. Other pools and bar and restaurant were top notch. Loved the staff and reasonable parking.

"We loved it!"

5
jybarra75, Topeka, Kansas, United States 06/06/2019

My wife and I recently stayed two nights at this hotel and we loved it. Our room was in the Del Mar building on the first floor. The Shelter Island Pier and Fathom were just a few steps away from our room! The front desk staff is very helpful and friendly. The hotel allows guests to rent bicycles at no charge for two hours which is a great way to see the entire island. Our room was very well cleaned and appointed and included a refrigerator, microwave, coffee maker, and ceiling fan. The room included a door leading out to a small covered patio with two chairs which was perfect for relaxing on a rainy day. The pool was mere steps from our room as well. We ate breakfast one day at the Blue Wave and the food was excellent. Overall, this property and Shelter Island are very relaxing places to be. If I ever return to San Diego for vacation I will definitely stay at this hotel.

"Lovely, Peaceful Stay"

5
User 01/06/2019

This hotel was perfect for my stay in San Diego. After being out and about in town or at crowded beaches all day, coming back to quiet Shelter Island is so relaxing. The hotel itself is very clean, comfortable, and updated. I was surprised at just how nice and large the room was for the price! My one and only complaint would be how tight parking is, but we were able to find a spot every time. Our room overlooked the parking lot and fishing pier but we loved seeing all the sailboats and yachts from the walking path along the back of the hotel/pool. The staff was very friendly and helpful and we had a great time!

Lprad0, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Good Afternoon, Thanks so much for taking the time to share your feedback regarding your recent visit. I'm very glad you enjoyed your stay with us and that you were very happy with our rooms and location. I sincerely appreciate your compliments to our staff. Please let me know if there is anything at all we can do to help make your next trip here even better. We hope to welcome you back again soon! Thank you again for your time and response. I hope you have a wonderful rest of your week. Leidy Prado, Director of Guest Services

"Beautiful property - great stay"

5
Laurie R, St. John's, Canada 30/05/2019

We stayed at this property for 2 nights as we explored the San Diego area. What a beautiful spot! Our room was clean and well appointed. Surprised that we had a gorgeous little patio that was so private. The shutters made us feel like we were in the Caribbean or South Pacific. The view of the marina was spectacular as was the view of the city on the other side. The breakfast at the restaurant was really good. Will definitely stay here again.

"Great Views and Quiet Location"

4
User 30/05/2019

We stayed here twice - at the start and end of our trip to the US. The hotel is close to the airport but you don't hear airlines overhead. It is on a lovely Island surrounded by a marina and fishing pier. Rooms are large and clean. Beds are very comfortable and the breakfast is good. The pool area has plenty of beds around it and lots of towels. Fridge and coffee maker in the room. There are free bikes that can be used. Although in a quiet area it is close to good restaurants and a short drive to SD and its sights

"So relaxing"

5
User 29/05/2019

We had a balcony facing a marina which was beautiful. The beds were perfectly comfortable. I ordered a pillow online as it was the best. Very quiet hotel, beautiful landscaping and pool areas. Fishing pier across the street as well as a small beach further down. Can't wait to go back.

"Waymore being for your buck"

5
naturicandie, Eustis, Florida 28/05/2019

Best western didn't fail me on this trip. For the price and the location to where everything was it was great. It's really close to the airport they have a indoor restaurant that's delicious and in the winter time the pool is heated.

"Great Stay"

5
1Longhorns, Austin, Tx 27/05/2019

I've never stayed at a Best Western or Plus but after the reviews on here I decided to give it a try. I am glad I did. We arrived in San Diego very early. I knew check in wasn't until 4pm so we decided to have breakfast first. After we ate I decided it wouldn't hurt to drive over and see if our room was available. I had requested a balcony facing west in the Casa Marina building. I was told the room was not ready but they would call me when it became available. We drove around to sightsee, we got a call before 4pm letting us know the room was ready. The view was exactly like the pictures on TA. Everyone we ran into from the front desk to groundskeepers and room service were all friendly and greeted us every time we ran into one of them. The location was great, not in the middle of everything but minutes away from everything. If we ever make it back we will be looking to reserve here again.

"Great Hotel!"

5
533angiek, United Kingdom 20/05/2019

A fabulous place to stay. Rooms are lovely. We had 2 queen beds on the second floor overlooking the marina. Balcony. Parking is $15 per night. Restaurant food wasn't great but there are some good restaurants 15 min walk either way. There's a great little quirky bar on the pier which serves food until 8pm. 15 minute taxi ride to the old town where you can do a trolley bus tour and go over the bridge to Coronada Island. Well worth the money. The Hungry House on the crossroads opposite trolley bus pick up serves great food and massive portions at good prices!

"Excellent Stay!"

5
CaliforniaTravelers4, california 20/05/2019

Best hotel in San Diego. Great location, nice amenities. The staff are top notch. Danny always does a great job welcoming you at check-in. Keep up the great work! We have been coming here for years and the service and resort quality are consistently outstanding!

"Wonderful Experience!"

5
User 17/05/2019

Wonderful experience! We were in town for a pelagic tour and needed somewhere close to the beach at point loma. We were across from the bay, I. A large, lovely room. Everything about the hotel was.amazing. restaurant was good. Internet fast. We didnt want sheets or towels changed and housekeeping came in and just tidied up for us. Just what we wanted.

"Island Palms"

5
proctor992, Grand Rapids, Michigan 15/05/2019

I live in Michigan & I love doing mini vacations on the West Coast. Shelter Island is my favorite area. It is away from the buzz of the city, but still close enough to easily get around. Shelter Island is a fun place for walking or biking. There are lots of restaurants and coffee shops to visit. The Island Palms Blue Wave is an award-winning restaurant. The Palms has two pools & two hot tubs. Everyone is professional & friendly. I had a King room facing the Bay. There were lots of television channels for when I wanted to relax in the room. Everything was perfect.

"Great Room Service"

4
User 15/05/2019

Loved this area and hotel. My only suggestion would be to have a more inviting and maintained pool area (2nd pool). Had a great time. The hotel staff members were amazing to the front desk to the room service.

"Amazing Views Great Staff"

5
User 14/05/2019

I recently stayed here for a 3 night trip to the city. Thanks to the hotel being overbooked, I got a great room upgrade! The views of the bay from the hotel room were amazing. There is water on both sides of the hotel, which means almost everywhere on property there are amazing views. The bed was really comfortable, everything was clean and ready on time, and the staff did everything they could to make my vacation enjoyable. Dan M in particular went above and beyond, generating multiple ideas for things to do and places to go in the area, and getting me a complementary appetizer at a great local Mexican restaurant! If and when I return to the city, I will definitely be staying here again!

"Beautiful location great hotel"

5
Emmatucker52, Worcester, United Kingdom 12/05/2019

We stayed here for 2 nights in May after a couple of nights in the city of San Diego. We checked in early with no issues and were offered cookies on arrival. Our room was large with everything we needed. we were in the second block from reception and could park outside. This was nearer to the smaller pool which also had a jacuzzi. As this was further from the bar and restaurant it was quieter which was ideal for us, and we spent some time enjoying the sun. happy hour was 4-7pm and most of the hotels have happy hour which you can go to. Towels are provided for the pool area and the rooms have all the amenities your require, except tea bags which seems common in most hotels in California. We had lunch in the restaurant on our second day which was adequate and they have a good selection of wines and spirits in the bar. Small patio at front of hotel but pool area was better. Nice walk down the marina and up to the restaurants, we went to Humphreys and Supannee House of Thai which were both excellent. Staff are great. would definitely recommend this hotel and would stay again.

"Good Location...needs some work"

3
Scott L, Hawaii 07/05/2019

The hotel location is good, not far from the airport and near the water. The rooms could definitely use new carpeting/flooring and new mattresses. The room decor could use an upgrade to the 2000's too. TV was nice and big, and the room was not a bad deal for the price I paid. It was noisy outside of the room as well as inside, very thin walls, so you could hear everything...would strongly suggest a room on the marina side of the hotel. Breakfast outside by the marina was nice, good food and coffee too.

"Pros and Cons"

4
User 06/05/2019

This hotel offers extremely great views and is prime location for a get away with your loved one or family. The rooms were clean, the TV and internet worked perfectly, bathroom and all the amenities (mini fridge, coffee machine, microwave) were all great as well. However, on the second night of our stay the party in the room directly above us were making so much noise we could not sleep. I swear I'm not one to complain, I HATE complaining especially on vacation, but man these people sounded like they were moving furniture into their hotel room in the middle of the night. It got so bad after an hour of trying to ignore it I finally had to call the front desk around 12am and let them know what was going on. The man who took my call seemed very polite and said he would send security down to the room above us. Needless to say I don't believe security ever got there cause after another 30+ minutes of constant pounding and laughing coming from the ceiling, I had to take matters into my own hands. I don't really blame the hotel though cause this wasn't a problem caused directly by them, I just wish it was handled better. I grew up coming to this hotel with my family, we always loved it and never had a problem like this. Overall if you want a nice room with spectacular views, this was well worth it. Honestly all I can suggest to others is to bring your own water and beverages so you don't have to walk to the vending machines.

"H2H Walk (Watched Husband at Finish Line)"

5
kellywalker, Panama City Beach, Florida 03/05/2019

This area was beautiful, quite and the park area across the street was so inviting and relaxing. Room service is available but was pricey and I wasn't super impressed. I was there the first night on my own and I felt totally safe and secure. The room was very clean and the beds were incredibly comfy

"Shelter Island"

5
butler66, Mesa, AZ 03/05/2019

We have stayed at many of the hotels that surround the San Diego Bay and have found this hotel is one of the best deals in the area. It's very well maintained and the rooms are quite delightful. Their location offers great views of the activity in the Bay and the marinas.

"Not sincere"

2
Takehiko H, Kuala Lumpur, Malaysia 03/05/2019

I repeatedly ask them to release the guarantee bond which they charged at the time of reservation though they did not reply to my e-mail. At the time of checking out I paid full amount and request them to refund the gurantee bond(about US250) and they said it will be refunded within a week. But even after 1 week is was not refunded the I started to send e-mail to them but they did not reply any mail and money is still with them. During this trip I stayed 3 hotels and other 2 hotels refuned the gurantee within 10min.so it is not difficult things to do. 予約時に保証金をデビットカードから引かれていた為チェックイン及びチェックアウト時にリリースしてくれとお願いしました。担当者は一週間以内に返金されると言っていましたが1週間経っても返金されないためそれ以降毎週メールを送り続けましたが1ヶ月経過しても何の返信もありません、当然返金もまだです。

SjmorenoIP, Front Office Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Good evening Mr. Takehiko. We are sorry for any miscommunication and for the concerns you may have. We have confirmed with our accounting office that the hold has been released from our end and the pending transaction has fallen within your banks institute.It is your bank who now decides when to remove the hold from their account. The typical length of time is 5-10 business days. Foreign banks tend to take longer to do this.It would be best for you to contact your bank to get an estimate length time of the transaction. You are more then welcomed to contact us here directly at the hotel at (619) 222-0561 if you have any further questions or concerns. Again we apologize for any inconvenience and we hope you have a wonderful rest of your week!

"Nice Hotel Great Location/View"

5
Wanderer34105685831, Fairfax County, Virginia 02/05/2019

I stayed in the last building on their property with a view of the harbor and million-dollar point loma houses -- absolutely beautiful. The hotel itself was clean, beds were comfortable. I really liked that each bed had pillows with different amounts of firmness, so I could pick the one right for me. Little thing but I enjoyed that. The biggest negative is the door getting into the room lets in noise from the hallway. Not a deal-breaker for me, but something I would suggest BW improves.

"Great Place"

5
Camper07940054818, San Diego, California 30/04/2019

When in San Diego and in need of hotel accommodations Best Western Plus Island Palms is the place to stay. I have used this property on prior trips to the area and the experience has always been the same> I would recommend this property to anyone looking for hotel accommodations in the San Diego area.

"Good"

4
User 29/04/2019

Although I was there for three days the stay at BW was decent - nothing to write home about but not much to complain about. The only real thing is that early check in was not available nor did I get a call that I was promised when my room was read. Oh wait, my room just become ready to check in just shortly after the 4:30 pm check in time, hence the reason I did not get a call over a 4 hour time-span. Views were nice!

"First impressions are my lasting impression - DIRTY CARPET"

2
NevandBeth S, gold coast 24/04/2019

Great location but immediately upon walking into our room we were greeted by dirty carpet. I did not dare take my shoes off in this room. No view - bottom floor. The balconey at the front looked out onto bushes - no view - not even of the carpark. Parking in the carpark is somethinglike $15 a night and the management love to tell you that they will tow if you don't have a parking permit displayed. There's ample free parking across the road resulting in the hotel carpark being almost empty. stayed 3 nights and didn't mind leaving this place... noisey door slamming by neighbours too. The unit airconditioner was extremely noisey... we had to turn it off to stop the noise. I wouldn't stay here again.. there has to be better options than this hotel.

"San Diego Island Palms Hotel & Marine Best Western Plus Review"

5
Travel21986528839, Langley, Canada 24/04/2019

An excellent place to stay if visiting San Diego, CA , a close drive to all sight seeing, parks and the ocean. An extremely efficient and friendly staff that will make your stay very enjoyable and trouble free a breath of fresh air in our busy world, that can let you kick back and enjoy your time.

"Lovely location"

4
aliglobetrek, Manchester, United Kingdom 23/04/2019

Stayed at this hotel for 4 nights at the end of a West Coast road trip. The location is beautiful. Positives - Food and drinks at the Blue Wave were fantastic. Really enjoyed the selection of beers and the meals were really tasty. - Staff were really helpful and welcoming - Liked that it was free to use the bikes and tennis courts although we never got chance. - Pools are heated and open late - There's a lovely little playground across the road that my kids loved Negatives - Rooms were a bit cramped and quite basic - Parking was steep at $15 a night Overall we had a good stay and I would definitely consider staying again next time I'm in San Diego.

"Excellent, as always!"

5
66denisea, Lindenhurst, New York 21/04/2019

Have stayed in the hotel many time and have always had a pleasant experience. Staff is friendly and accommodating and you just cannot beat the location. I highly recommend this hotel for your travel plans.

"Wonderful!"

5
994jeffreye, Lafayette, Louisiana 21/04/2019

This place is in the perfect spot! Staff was friendly and helpful. Great view of the bay. My only complaint would be the mattress could be updated but other than that I loved the place and can't beat the price!

"Beautiful island location"

5
User 18/04/2019

Close to the airport, but not too close. The island is beautiful and quiet. Ample parking in the hotel lot. Our room was on the marina side which is quieter than the ocean side near the parking lot. The hotel grounds and rooms were clean. The front desk clerks were helpful, offered suggestions on areas of interest for visitors. There is a sidewalk across the street to take an evening stroll by the ocean.

"Amazing location"

4
User 17/04/2019

Located between the San Diego Bay and a marina,, this place is a must for all water fans Great walks along the bay promenade, a fishing pier directly across the street, within walking distance of multiple restaurants Really a treat

"Little Gem"

5
theaddledcowgirl, Beresford, South Dakota 15/04/2019

This hotel is perfect if you are looking for laid-back and relaxed. We booked here because I wanted something different from the huge, cookie cutter, could be anywhere down town hotels. This is an older property, but has a newer building close by. We stayed in the older part, but the room was exceptionally clean and comfortable and the views of the bay and harbor were spectacular. The staff was so welcoming, friendly and helpful every time we were in the office. Tip: if you need to park a car, they charge $15/night but there is public parking directly across a very quiet street.

"Beautiful & Relaxing"

5
Global01049013529, Los Angeles, California 15/04/2019

Stayed here for a half marathon I was running nearby & I am so glad I did! Staff was so nice & helpful. I called down at one point for a wine bottle opener & they had it to me within a few minutes. Room was pretty & clean. Loved the sliding plantation shutters instead of curtains.

"Nice place, great people!"

4
User 14/04/2019

Looks small upon arrival, the entrance way and employees will stifle any concerns you have conjured up in your mind as you walk in. The staff working at this hotel are fantastic, they go over and above, all are smiling and everyone on the grounds will greet you. The rooms are spacious, I had the luxury of staying on both sides during my stay, facing the marina was quieter and offered good views. Ocean facing side was nice too, can be a bit noisy with activity from the base- not too bad and good during the night. Close enough to down town to be there quickly, far enough away to not notice the hustle and bustle. Boardwalk along the water across the street is great for a walk, run or just sit at a picnic table and relax! Ate breakfast, lunch and dinner pretty much 3 days in a row, food was excellent and once again service was great - bartenders are fantastic.

"The little hotel that CAN!"

5
crimstidt, Louisville, Kentucky 11/04/2019

What a well-priced surprise this little place turned out to be! I was participating in a round of business meetings at this hotel and did not choose the location. The minute I arrived, however, I was do happy we did. Everyone who worked at the front desk or warm and kind and knowledgeable. My large group can be a bit gregarious and those working at the hotel dealt with us very well. The restaurant wasn't particularly over priced, and the menu lacked diversity, but it still measured up really well. I've stayed at many hotels in the last few months and I can't wait to head back to this one. Pro tip: ask for a room that faces the marina.

"Pretty hotel but..."

3
User 10/04/2019

I got my stuff stolen from the pool area and no one from the staff seem to care about the situation. Besides that, is a pretty property and the pool area is nice. The restaurant have really good breakfast as well.

"Four days in San deigo"

4
travellero704, Toronto, Canada 10/04/2019

Stayed for 4 days and overall enjoyed the stay. Nice and quiet, great views of marina. Restaurant bar facilities limited. There are some choices located about a 20 minute walk away. Uber to downtown or ocean beach bars about $10. Did not use tennis court or bikes however both offered for free. Rooms clean. Pool and hot tub well maintained although some days they were out of towels. Wifi seems to get overwhelmed when hotel near capacity. We had issues on the weekend. But no issues on the other days. Overall a lovely stay, would stay again.

"Basic hotel with carpet"

3
SannaR257, Hameenlinna, Finland 09/04/2019

Stayed 10 nights at this hotel. Location is perfect for those who loves quiet places and marina things (as we did). For me the carpet on the floor was causing allergic reactions, but however the room was kept very clean. We had a room with a lovely marina view. Foods and drinks very bit pricy, but tasty. Nice and quiet pool area in the mornings!!

"Pretty Good Stay"

4
User 08/04/2019

We spent a week here and it was overall very good. Our room was a little dated but clean and all of the staff were very friendly. The location on Shelter Island is very convenient to a lot of San Diego attractions. Our room was quite distant from the main lobby, restaurant, and bar but it wasn't too bad. There are three pools which is nice. We would stay here again.

"staff failure"

2
User 04/04/2019

On check in, if staff offers an upgrade makes sure you get an explanation of the upgrade otherwise you might not get what they have promised. The room view may not be as good as the website shows or the staff says.

SjmorenoIP, Front Office Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank You for taking the time in sharing your valuable feedback! It's very disappointing to see that you didn't have a great experience staying with us. More importantly, I'm so sorry you didn't feel assured for by our staff. It's incredibly important to us that our guests feel well taken care of and I want to apologize sincerely that you did not. I have shared your comments with our staff so we can learn from what you experienced and improve our service moving forward. The next time your travels bring you back to San Diego, I hope you'll consider giving us another opportunity to provide you with the outstanding service and care you expect from Best Western. Thank You again for your time and response! Sincerely, Stephanie Moreno Front Desk Supervisor

"Pay for the marina view"

3
User 03/04/2019

If you like being woken up all night by people walking by and cars lights shining in your room, get the standard room. If not, pay for the upgrade to the marina view. Fair warning none of the rooms have curtains only white wooden shutters that leak tons of light. Bring your sleeping mask if you want to sleep past dawn. The front desk staff is nice, bar/restaurant not so great. Don't eat at the restaurant, overpriced, low quality, with slowest service possible. Tons of other better restaurants nearby. I took an uber to seaport village. Much better quality and prices still on the water. The pool by the marina is nice, unfortunately there are tons of low class families with kids who have no regard for anyone else. I booked thinking it would be a nice relaxing experience. Instead I was splashed repeatedly when I wasn't even in the water. Parents screaming "MARCO, POLO" in a pool not much bigger than a hot tub. This particular family was morbidly obese and there was about 8 of them in the pool so no one else could get in even if they wanted to. Maybe start having a pool attendant so things like this don't continue happening.

"Great"

5
User 30/03/2019

This is my second time staying at this hotel and it was another great visit. It was clean, quiet, nice location, nice grounds. $15 parking fee per night but you have the option to park in a lot across the 2 lane road. They also have an online check in service to pre check in prior to getting there. I loved that feature!

"Great Location and Dollar Value"

4
Bonnie L, Lake Mary, Florida, United States 28/03/2019

I visited this hotel on March 22-26th. It was part of a South West vacation package. It was very reasonably priced and we wanted a laid back location. We had a standard room. All of the furniture was new and the bathroom was very nice. We had a nice little porch on the first floor of the hotel. I have to say, we never could get the room as cool as we would have liked. The people at the desk sent someone to look at it, but it was still too warm for my liking. All of the hotel staff was pleasant and very accommodating. I was especially impressed with Danny and April. We had breakfast there 3 times. I really loved the blueberry pancakes. Dinner was a completely different story. We are not gourmet diners. The menu was way too pretentious for my taste. I ordered steak quesadillas and they were the worst I have ever had. All I could taste or smell was the cornmeal. There was very little filler of any kind inside the shell. Just the small of this cornmeal was overwhelming. The very gracious waiter took them off the bill and I had a bowl of claim chowder. Even this was not that good. There were plenty of claims but the taste of bacon overwhelmed the other flavors. All in all, I would stay here again. It was very pleasant to be able to view the beautiful yachts. The location was great. The staff was wonderful. Lots of great places to have dinner are nearby.

"overall good experience"

5
Navigator51078292698, Arroyo Grande, California 27/03/2019

This is a great location on the waterfront and the room was very nice complete with a mini kitchen. I was surprised to find out they charge $15/night to park on the grounds. The check in process was extremely slow.

"Beautiful Hotel in a Marvelous Location....."

5
YuontoGo, Huntsville, Alabama 24/03/2019

We stayed here three nights at the end of our Hwy 1 trip from San Francisco to San Diego. The grounds are beautiful and adjacent to the marina. Our room was on the back marina side so our view was fantastic. The hotel is very quiet as it is set back from Shelter Island Drive. There is not much traffic on this road. There are a lot of helicopters that fly in the area at night, but they did not bother us in our room. The staff was friendly and helpful at check-in and check-out. We used their web page to request a couple of additional coffee packs, and they were delivered to our room within a few minutes. We took evening walks along the Shelter Island Drive seawall and enjoyed watching the big ships coming in and out of SD harbor. A very neat location away from the hustle and bustle of the City. Breakfast is not provided but there is a restaurant on site. It is somewhat pricey but there are plenty of other options for eating around. There is also a $20/day parking fee to park on the hotel site. We found out later you can park across the street in the public parking lot for free. We don't believe there is security in that lot as there is in the hotel lot. We would stay here again.

"Perfect"

5
User 23/03/2019

This was a beautiful property ,veryvery relaxing.the staff was very attentive and friendly. Highly recommend it. Will be staying again if we ever make it back to San Diego. The restaurant was a little too fancy for my tast but you may like it Sit outside on the deck, beautiful view

"Location, Location, Location"

4
luvmylilangels, STL 22/03/2019

The Best Western Islands Palms Hotel and Marina was wonderful. We stayed overlooking the bay side. What a view! We could see the downtown skyline which was so beautiful at night. We watched cruise and naval ships sail in right from our front porch. It was so great to be able to walk along the bay and the marina area. If you need to park, park across the street along the bay side. It is free and safe. You can get bicycles from the hotel and ride along the island. Our room was clean, although a little small. Our room was right next to another room in it's own little bungalow type building. It would be perfect for a family wanting to stay close together. The walls were a little thin but we had family next to us so it didn't bother us. It may bother others. The location of this property is amazing. We were able to go downtown, mission beach, USD, Sea Port Village, Old Town, basically all the main attractions within 10 to 15 min. We had dinner and lunch at the restaurant. It was very good and very reasonable prices. OMG the calamari was amazing!! There is a pool near the main lobby but the best pool, I think, was along the marina. It had an outdoor fireplace and was quiet. I don't think a lot of people knew it was there. We arrived very early for check in. They were able to tag and hold our luggage until our room was ready. They called me when our room was ready so we knew when we could come back. We would definitely stay here again.

"Great trip to San Diego thanks to the Island Palms Hotel"

5
MargaretShanghai, Union, Kentucky 21/03/2019

Very nice stay at the Best Western Islands Palms Hotel and Marina. Highly recommend the hotel, great location on shelter Island. Very close, via Uber, to many attractions, including old town, Midway aircraft carrier museum and more. Recommend reserving a room facing the marina, which is huge and beautiful. The hotel offers complementary bike rentals, so fun to bike along shelter Island. Bar at the hotel has very good food and excellent service. Jeff is an excellent bartender, very personable, attentive, and knowledgeable.

"Terrific"

1
User 21/03/2019

Terrific four night stay for our family gathering on Shelter Island. Restaurant really came through with helping with our sixteen person family dinner for St. Pats. Day. Hotel view was wonderful to watch the ships come in and out and everyone really enjoyed the weekend. Thanks to everyone at the hotel in making our family gathering wonderful.

"Lovely Quiet Atmosphere and Clean Hotel"

5
CFrizz11411, North Carolina 21/03/2019

My husband and I stayed here for our anniversary trip to San Diego. We loved that it was within walking distance to restaurants and the bay, but it was out of the congestion of the city. It was also very close to the airport, which was convenient. We stayed in the Casa Marina building 3rd floor with a marina view that was just gorgeous especially at night!!! Definitely recommend requesting that building and view. We could hear the people in the surrounding rooms which was not ideal, but it was a young men's sports team that was staying, so I don't know that I can fairly blame the hotel. Bikes are made available to ride around which was fun. We didn't get to try out the other amenities because we were doing all that San Diego has to offer. I would for sure stay here again, and recommend to friends!!!

"Robbed me"

1
User 19/03/2019

I booked wrong date, tried to cancel within 24 hours.. charged me anyway. No way to unbook a room once rented? Literally called 5 minutes after booking a month in advance. Not good business to do to your guest

Lprad0, Front Office Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Mr. Scogins Thank you for taking the time to share your feedback. I'm very sorry for the issues you faced while booking your reservation. I see that you did not stay at our hotel and your reservation was made through a Third party booking which unfortunately we do not have any control of their terms and conditions which states their reservations are nonrefundable. If I can be of any further assistance. Feel free to contact me directly at the Hotel. Sincerely, Leidy Prado Director of Guest Services

"Lovely Place"

4
Resort05348825347, Santa Rosa, California 15/03/2019

Loved the Marina Views..relaxing atmosphere, restaurant breakfast and dinners were very good food. family friendly. would like the elevators to work but other than that, friendly staff and beautiful grounds.

"Always Happy Here"

5
GirlMarley, Colorado Springs, Colorado 11/03/2019

We learned about this hotel probably15 years ago purely by accident and although we say we should stay somewhere else for a change, we never do. It is in the perfect location with a great walking path along the bay and the harbor side as well. Lots of activity in the bay and beautiful yachts on the harbor side. Personally we like the harbor side rooms on the second floor but the first floor with a harbor view is great too. The staff is pleasant, accommodating and helpful. The restaurant is passable and the wait staff very friendly. Breakfast is good in the naturally well lite room with a nice view of the harbor and pool. It is a fairly short walk to the Bali Hai restaurant at the round-about for lunch or dinner and a short jaunt to Tom Hamms Restaurant on Harbor Island for fresh fish and a great view of the planes coming into the airport. Maybe someday we will stay somewhere else...maybe not.

"Third time we've stayed at Island Palms and we love it!"

5
User 08/03/2019

Great place to stay in San Diego, close to downtown and attractions! Enjoy staying here for little 3 day getaways with my man! We always have a wonderful time and are ready to face the real world again. The rooms are great and clean and my hubby loves the pillows.

"Wow!"

5
cknemic, Baltimore, Maryland 05/03/2019

On our last days in California we ended back in San Diego. I booked my last 2 days on line,looking at reviews for reasonable rates and good experiences. Wow, what a great find. The room was clean. Our view was stunning and there were many options for eating that were close by. I will stay at BW Island Palms again! Free parking across the hotel too!

"I wasn't too impressed"

3
Tommy O, San Luis Obispo, California 04/03/2019

The room was okay, the bed was fine, it was expensive, and there was no place anywhere for smokers...not even on the outside balcony. My room was a very long way from the check in area, and I had a long walk, in the rain, to get to it. Don't think I'd ever stay there again, certainly not on my own dime.

"Great Hotel"

5
User 04/03/2019

This hotel was wonderful. It felt like a resort. We were on the Marina side right near the pool and hot tub and had our coffee every morning on the pool deck. Location was close to restaurants. The Island was quiet.

"Better than expected"

5
Katie T, Navarre, United States 01/03/2019

Property was very nice as were the rooms. Hotel staff was friendly and the location was close to anything you need. The hot tub / pool area also has a fireplace. Enjoyed our stay and will definitely return again

"Girls Getaway"

5
JanM1335, Phoenix, Arizona 27/02/2019

Went on a short girls getaway and stayed here.. Wow is all i can say.. Great room, Great views..Beautiful property ! Had a Great time! Everyone from the restaurant to the front desk extremely friendly and helpful. Dan Moore and Danny at the front desk kept me stocked in coffee. They were great! I will definetly be back!!

"Great Location! Friendly Staff!"

5
User 25/02/2019

Amazing experience. Excellent location. We typically do AirBnB, but I think our future visits to San Diego will be spent at this hotel. Made the mistake of taking a room next to the pool; excellent for swimming with kids, but a headache for trying to go to sleep. Couldn'ty be happier. Only gripe would be the rooms are a little small, but not a huge deal.

"Great Place to Stay with awesome scenery and lots of things to do near-by"

5
fvanejr, Alpine, California 24/02/2019

We want to Thank BRENDA for a Fantastic Stay. Went here for my wife's birthday and BRENDA assisted us with check-in and also Kindly upgraded our room to a super nice 3rd floor room with a scenic view of the marina for my wife's birthday. BRENDA was very nice and greeted us upon our arrival with a warm smile and a very kind and caring attitude. She made our stay a very memorable one and because of her, we will visit again in the very near future. Thank You again BRENDA for making our stay very enjoyable and my wife's birthday a very memorable one.

"Beautiful island and exterior, average interior"

3
User 24/02/2019

This hotel is located on beautiful Shelter Island. 10 minutes from the airport and about 20 minutes from Downtown San Diego. Fantastic walking trails around the hotel. No need to pay the parking fee if you don't mind parking across the street for free. Cookies at the front desk. Great restaurant at the hotel. Now for the cons of this hotel - the rooms. They do the job, but I would just rate our room as average during our stay. The air condition barely worked and was very noisy when it did kick on. I thought the interior could have been decorated a little nicer. One plus was the bathroom. Large and a great walk in shower.

"Wonderful Vacation"

5
User 21/02/2019

We had a girls getaway and are so impressed with this hotel. At the front desk, Dan Moore and Danny went out of their way to make sure we had a great time. They were very knowledgeable about the area, and helpful in making sure all of our needs were met. The cleanliness of the hotel and helpfulness of all the employees was excellent! We will definately be back! Thank you.

"A gracious restful stay, extraordinary hospitality."

5
nwlaurakathryn, Anacortes, Washington 19/02/2019

The facilities are enjoyable, the rooms comfortable, the views of the water and marina stunning...and the walking trails along each waterfront are inviting with a plethora of opportunities to bask in nature. Very quiet area yet very accessible to both downtown and the airport. The staff at this hotel is what distinguishes it from all others. They are attentive, generous and professional. My stay in San Diego was intended to be an overnight visit however due to inclement weather which made it impossible to access my home necessitated that I extend my stay. So glad I did. I normally don't note names but during this stay each person contributed to my ease and comfort, their thoughtfulness was individual, unique and very much a gift. When I needed to change rooms after my first night, Dan at the night desk found me another room that was even nicer than the first. Juan helped me with my luggage when I checked in then when I had to relocate he handled my luggage again, fetched an ottoman for me and saw that I was lacking nothing that would allow me to rest. Graciela, who cleaned my rooms, had them spotless each day, paying close attention and freshening my room while I was at breakfast. Hugo, Roberto, Justine, Joseph, and Robyn in the dining room each contributed to a memorable unfolding.

"Awesome view and location"

5
loves_2_travel_1966, Toronto, Canada 17/02/2019

We stayed here for two nights visiting SD and LOVED this hotel. Amazing view, great location, clean and lots of restaurants within distance. The drive to downtown was around 10 mins so am glad I stayed at this location vs downtown m. Will definitely be back here again. Here is the view outside our room.

lprad0, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Mr. Hancock, I'm very sorry for the issues you faced during your travels to San Diego. I understand the significant inconvenience it has caused your travels. I would like the opportunity to research your reservation and find out about the charges you mentioned. Our goal is to provide each and every one of our guests with exceptional service and outstanding quality; I truly regret that we fell short in your case. Please feel free to reach out to me personally and I will be more than happy to assist you. I hope you'll consider giving us another opportunity to provide you with a much better experience in the future. Respectfully, Leidy Prado Director of Guest Services

"Disappointing Customer Service"

1
User 15/02/2019

We had a reservation and unfortunately missed our check-in date due to a delayed flight causing our connection to San Diego to be rescheduled to the next morning. We didn't cancel our reservation because we knew we'd be up in the airport all night so we wanted to be able to check-in early the next morning when our rescheduled flight arrived (understanding that if we had adjusted the check-in date we would've been without a place to rest until the new check-in time). The next morning however, our rescheduled flight was canceled. To make a long story short - the airline changed our connecting flight to such a late time the following day that it became futile to even complete our trip so we ended up canceling the trip and going home.The property was contacted upon our arrival home (based on the rescheduling we had to run to the gate to make the return flight home so there was no time to stop and call) to ask if they would forego the one night cancellation penalty since the change of arrival was out of our control. The supervisor(s) were less than understanding and proceeded to charge the penalty. I understand policy, but in the hospitality industry I also understand that there are times when the policy can be evaluated in light of the circumstances. The supervisor indicated they wouldn't waive the fee because they weren't contacted "in advance" to change the check-in which was an impossibility since we couldn't predict our flight would be canceled! It's our plan to reschedule our trip back to San Diego, but we will look elsewhere for accommodations. Sometimes you're at the mercy of the weather and other factors, especially when making a cross-country trip, so it's important to select a hotel that has a customer service side for when these things happen. It would appear that this is not that property.

"Geat weekend in San Diego"

5
User 14/02/2019

The room we stayed in was very enjoyable as usual,this was our third time to stay there. We like the Del Mar bldg with a bay view. Friends of ours who stayed there that weekend also, at our recommendation,were put in a room in different bldg and facing the marina, they were not very happy. I went to the front desk and spoke with Dan M. who was very courteous and help full. He told me the hotel was fully booked, with no other rooms available.When an cancellation came in, he called me and he was able to move our friends to a room near ours which they were much happier in. It made for a very enjoyable week end for everyone thanks to Dan M. going above and beyond the call of duty. One last time,Thank You Dan M. for your help and your courtesy.

"Nice hotel and friendly staff"

5
Bryan F, Bear Valley Springs 10/02/2019

I just returned from a three day stay at this hotel, and I had a great time. Rooms were nice, and the bay was across the street. The marina was on site, and the location was close enough to downtown, but far enough away from the chaos! I would stay here again.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for being our guest and sharing your outstanding experience, Bryan! We're so glad you enjoyed your room, the bay and marina, and our ideal location. We couldn't agree more! Shelter Island is situated perfectly with San Diego's attractions so close, yet just far away enough to feel like you're escaping the city. We certainly hope you'll have the chance to come back for a return visit in the future! Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great place to stay"

5
markmM8204IG, Logan, Utah 10/02/2019

My wife and I are staying to enjoy the warm San Diego weather. We have a room with a small balcony, views of the water, and a small refrigerator and microwave. Staff is friendly and helpful. Room also has a small desk and chair. We saved the daily parking fee by using free public parking across the street. The price is a great value and we would definitely stay again.

"Great location"

4
User 08/02/2019

This property was in a beautiful location, right across the street from the bay. It was very close to places we wanted to visit yet still felt quiet and out of the way. Room was very clean and staff was friendly . I would recommend to others .

"Nice Local for Business"

4
996kirk, Riverside, California 08/02/2019

Can in for a Business conference. We had a room that looked out on the Harbor for our meeting, was nice when breaks came we could all stand out side by the water and talk. Made the day go by nice. The Hotel had a really tropical feel to it too.

"Wonderful Hotel!"

5
txashli, New Braunfels, Texas 04/02/2019

I stayed in this hotel for just one short night. It's a gorgeous hotel! We had a water view room and loved it! I wish we could have stayed longer to enjoy some of the amenities the hotel had to offer, and the surrounding area of Point Loma. It's close to the San Diego airport, and all of San Diego's amazing attractions. I would definitely stay here again should the need arise.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We're delighted that your one-night stay with us was so wonderful! We're glad to see how much you enjoyed the water views from your room and the beautiful property itself. Our hotel definitely has a number of great amenities for our guests to enjoy including two heated pool areas with hot tubs, our waterfront restaurant and bar, free bike rentals and onsite tennis courts, and more! We hope you'll have the opportunity to come back and enjoy all that our hotel and Point Loma have to offer on a future trip. Thank you for being our guest! Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"Business Stay"

5
Wayne B, Rocky Hill, United States 04/02/2019

Fantastic location and room was great. Close to some great bars and restaurants. Bikes are available to guests as well. Front desk staff were extremely professional, accommodating and friendly and helped make my stay very enjoyable. Looking forward to coming back soon.

"Getaway"

5
skunen, Granville, New York 03/02/2019

Very nice and clean great service ate at restaurant was good a little pricey other then that it was very comfortable are room was very nice and roomy felt safe pool and hot tub were clean work out facilities were good

"Marine Corps. Graduation"

5
smg1021, New River, Arizona 03/02/2019

The Hotel was GREAT, the room was GREAT the view was GREAT!! Food was awesome and the people did a GREAT job!! Thank u I liked the pool and the Jacuzzi a view of the harbor from the pool. The dinning was the best!

"Great stay"

5
Joseph K, Orlando, United States 31/01/2019

Great hotel and view of the water. Nice room and easy parking. Would recommend staying as it is very good location to access San Diego and Airport. Marina adds to the view. Great place to enjoy the weather.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for being our guest and recommending us so highly, Joseph! It's so nice to know you enjoyed your room, our location and views, and the entire hotel in general. We hope you'll have the chance to return for another great stay in the future! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great Location---But a couple of wrinkles!!"

4
alan a, calgary 28/01/2019

Glad We had reservations---The holiday period is busy---and the prices were higher than originally advertised. We had functions at the Marina , so location was excellent. Room was comfortable-clean-nice amenities. Wrinkles---complications with the phone all night, and each night----ringing every 2-3 hrs.---just static. Poor room location--ground level, and by the stairway--- constant thumping. And why have a bar fridge if unserviceable. Staff was friendly and accommodating---and We did receive consideration for these distractions.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thanks so much for staying with us over the holidays this year! It's really nice to see you enjoyed our location so much as well as our rooms and the friendliness of our staff. I want to apologize for the unusual issue with your phone and also regret that the area where your room was located wasn't what you'd hoped. Our hotel offers a wide array of accommodations, so if you return I hope you'll consider trying one of our water view rooms or even one of our suites or junior suites, many of which offer beautiful views of the San Diego Bay or our marina. Thanks very much for being our guest and sharing your experience. We hope to see you again on a future trip to Shelter Island! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Check for best price"

4
User 28/01/2019

We did not get the best price from best western, they did match the price found on line when shown. The upcharge for a view and parking was $65 on a base rate of $103 . a bit steep. But... The view was amazing and the stay very nice. Did not want to leave! The staff at every interaction were well trained and happily involved.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
I really appreciate you sharing your experience and it's wonderful to see you enjoyed your visit so much that you didn't want to leave! The views on Shelter Island are some of the most majestic in all of San Diego and I'm delighted you enjoyed them so much. Regarding upcharges, we have a number of different options for upgrades to water view rooms and suites that start at just $10 more per night upon availability, so we definitely try to provide both great value and outstanding quality for our guests to enjoy. I want to say thank you especially for your kind words to all of our staff; we work hard to take great care of our guests and I'm glad it showed! We hope to welcome you back the next time your travels bring you to San Diego so we can improve upon your already great experience. Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great location, comfortable beds"

4
bakerbrenda, Minneapolis, Minnesota 25/01/2019

Great locations, across from marina, restaurant on site and many within walking. In room coffee and tea. Clean bedding and towels. Some dated carpets but they are remodeling. I stay hear every month 2 nights. Can be noisy if near the pool.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We really appreciate you staying with us each month during your trips to San Diego, Ms. Baker! I'm glad you always enjoy our location, restaurant, clean rooms and amenities. And you're absolutely right, we have installed brand-new carpets through much of the hotel this past month and are continuing to make additional improvements throughout the property. Thanks so much for your loyalty to our hotel and we look forward to welcoming you back for another great experience soon! Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"Highly Recommended Place!"

5
OnAir42137397491, Dublin, Ohio 25/01/2019

Great Location, Lots of room options, and Outstanding staff! The staff helped me change my room to one with a nicer ocean view. This hotel is so clean, tidy, modern, beautiful and in a great location on the Shelter Island!

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We're honored to receive such a high recommendation from you and so pleased to know you enjoyed all aspects of your stay with us! Thank you for your compliments on everything from our location to our views, rooms, cleanliness and the outstanding service from our staff. The best compliment we can receive is knowing you felt well taken care of by our staff, so thank you for your very kind words. We hope you'll have the chance to make a return visit in the not-too-distant future. All the best, Spencer Priest Front Desk Supervisor (619) 222-0561

"Review of the hotel"

5
User 17/01/2019

I love they service and all facilities oficina they hotel and they employes Elizabeth, Minergi and Belén área social helpful and lovely. The breakfast was si fotos and hot wirh variety todo choice. I want retiran.

"One of the best hotels I've stayed at"

5
User 16/01/2019

The staff was incredible. We had a situation that was a non-traditional check-in and they made us feel welcome, brushing aside our apologizes for any inconvenience, they were more than happy to accommodate us. After our flight got cancelled, they welcomed us back with open arms and gave us our old room. They had already cleaned it! I have never had such a great experience with a hotel. And after all the stress we really needed a comforting home away from home.We were coming from a conference which we stayed at the hotel hosting it. I will not name names but it was easy 300+ a night (we had an upgraded marina view King room) and I thought this Best Western Plus had nicer rooms.As for the room: The decor was very charming, with little personal touches that made it feel more like a home rather than a generic hotel room. Very clean, and every room seemed to have its own little balcony. We were on the first floor so we had a door that led to a sitting area which had bushes for privacy. Spacious king room with a microwave and fridge. Water on both sides of the hotel for great views. We will defiantly be staying here again if we are in the San Diego area.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We're delighted to have been your best hotel experience yet and we so appreciate your kind words about our incredible staff! We're very happy that we were able accommodate you so well and that you really enjoyed your room, seating area and the water views all around. It's so nice to see your entire visit was welcoming, comforting and stress-free with personal touches that really made it special. We certainly hope you'll have the opportunity to make a return visit in the future. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Beautiful location, fabulous rooms and friendly staff"

5
User 14/01/2019

We were so pleasantly surprised to have been upgraded to a suite with a lovely kitchen and other added luxuries. The staff were helpful and friendly. The room was beautiful, the kitchenette brilliant and so nice to have the option of cooking our own meals. Lovely pool complex too. The restaurant here is excellent too. Overall a fabulous stay.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Nothing makes us happier than knowing our guests enjoyed a fabulous stay with us! Our staff works hard to make every experience a great one and it's wonderful to know you found them to be so helpful and friendly. We're glad you were able to take advantage of the kitchen in your suite and got to enjoy our lovely pools and restaurant as well. Thank you so much for being our guest and sharing your great experience. We hope to welcome you back again on a future trip! Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"The Best Part of My Business Trip"

5
User 14/01/2019

From the initial scheduling to the express checkout process, my stay at the Best Western (BW) room #587 was the best start and end of my training in San Diego which lasted 10 days as well as, a great New Year's present. In the future, I will return to stay only at this BW hotel in San Diego whether for leisure or business because of its BW staff, all of whom, were consistently helpful and professional. Dan Moore, especially, was recognized by me as an outstanding asset. I am thankful.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We're delighted to have been the highlight of your business trip to San Diego, Subrina! It's so encouraging to see that, from start to finish, all our staff stood out as consistently helpful, professional and outstanding - particularly Dan at our front desk. We're truly honored to be your only choice when visiting San Diego and we can't wait to welcome you back the next time your travels bring you this way. Thank you so much for being our guest and sharing such kind words about your experience! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Employee Dan"

4
User 14/01/2019

Dan was an excellent help during our 10-day stay. My daughter needed handicap services and Dan made sure that she was always taken care of. Any requests we had Dan fulfilled them in a timely and professional manner. Because his service was outstanding on the day we arrived, we turned to Dan for any and everything that we needed. We are very happy with Dan's customer service and will be staying with the hotel again because of his great services.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We couldn't be happier to know that Dan was the shining star during your 10-day stay with us! It's really wonderful to see how well he took care of you, your daughter and any requests you had during your extended stay. We've passed along your kind words to him and know he and the rest of our staff will very much look forward to welcoming you back again in the future. Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great stay!"

5
ksrun, Seattle 08/01/2019

Beautiful lush property with amazing views of the water and marina. Room was modern, comfortable and clean. We stayed in January, a slow time, and so our experience with any noise was very minimum. Just heard talking in the hallway. Otherwise the surrounding area and neighbors were very quiet. The staff here is absolutely top notch. The food was very good. Prices were average. Would stay here again.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It's wonderful to see how much you enjoyed your stay with us! Thanks so much for your compliments of our rooms, staff and restaurant as well as the beautiful landscaping and surrounding water views. We're really glad you'd like to come back and hope you'll be able to plan a return trip before long. Happy travels! Spencer Priest Front Desk Supervisor (619) 222-0561

"What a location!"

5
rishitravelstheworld, The Netherlands 07/01/2019

The hotel is situated on Shelter island. This is around 20 minutes from the San Diego Zoo, which I intended to visit during my stay. Location: The hotel and grounds are stunning! The hotel is near the river/sea, which you can see opposite the hotel. The hotel overlooks the San Diego skyline and the whole area feels like a small tropical paradise, even when I visited at the end of december! Rooms: The rooms are basic but have all the necessities. Parking: there is ample parking and you can almost park in front of your hotel room. There are not much food options around, but if you are by car and in San Diego I would highly recommend visiting here. By car you can find plenty of food options within a few minutes drive!

"Enjoyable stay!"

4
Lani88, No. Cal. 06/01/2019

My family of 5 stayed at the 1 bedroom suite with 2 Queen Beds and a sofa bed unit at the end unit of the Island Palms building, with sitting room that faces the marina. It has a balcony with a table and 2 chairs, full kitchen, spacious bathroom with walk-in shower stall, double sinks and ample counter space. We were in San Diego attending my niece rehearsal dinner on Friday evening and twilight wedding on Saturday at Liberty Station, which is nearby the hotel. There is a walking path down by the marina that leads from our unit on one end to the tennis courts on the far end. Our family enjoyed taking morning walks on the scenic path. We equally enjoyed the gorgeous Bay view of Shelter Island on our walk along the front of the hotel. Love the cookies at the front desk; friendly and efficient service at check-in and check-out. We will likely stay here again should we find ourselves visiting San Diego in the future.

"Shelter Island -Gorgeous setting!"

5
User 05/01/2019

Great location! Views from this location are amazing! Staff was super friendly! Loved that there were free bikes available! Great breakfast! Rooms were nice. A bit out dated. Cost to park at $15 a Day was a bit pricy. You can park across the street for free. They credited my account once I found out we could do that. Very nice about it. Would highly recommend this resort!

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It's so nice to see how much you enjoyed our location and the beautiful views! We love knowing that it wasn't just our setting that made your experience a great one but also the stellar service from our staff, our free bike rentals, a great breakfast, and a nice room. We can't thank you enough for choosing our hotel for your San Diego getaway and for recommending us so highly. We hope you'll be able to come back for another visit soon! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Nice, quiet hotel"

5
momsj23, Minneapolis, Minnesota 02/01/2019

We had a Great four-day stay! Our unit had a beautiful view of the marina and was very quiet. We used the heated pool and borrowed the bikes to go up and down shelter Island. Best tip: you can save yourself $15 a night by parking across the street along the bay in the public parking area overnight.

"Wedding destination"

5
Pioneer26033709079, Southport, North Carolina 02/01/2019

Beautiful destination! Great San Diego location! Gorgeous views!The food was delicious. Was not expecting the tasty quality of the food. My cousins eat dinner at this restaurant regularly.Very friendly staff.

"Close to Sea World"

4
Travel01273154955, Los Angeles, California 01/01/2019

Beautiful hotel with stunning tropical lobby. We loved the swimming pool, hot tub and outdoor fireplace. Our suite was a little dated and had an old smell but nice size room. With seating and foot rests. We loved the balcony to see the water views.

"Great stay! "

5
503bobbyp, Los Alamos, New Mexico 30/12/2018

We spent four nights here in a villa suite with friends on December. The staff was amazing as was the location. There were a few maintenance issues that they dealt with promptly. They also gave us a discount since they had to fix things.

"Great location in so many ways"

5
User 28/12/2018

We'd never been to San Diego before so finding a hotel felt like a game of chance. We did well! Shelter Island is close to the airport but far enough away that you feel like you're in a vacation spot, not in the city center. The marina views were beautiful. The lobby was decorated nicely for Christmas and everyone was very friendly. We used the fitness room and the pool and hot tub. We were close to lots of restaurants and the roads we needed to get to the beaches. I'd stay here again for sure.

"Wonderful hotel in a perfect location!"

5
SisterBlue, Mesa, Arizona 27/12/2018

We stayed here for two nights for a short honeymoon in November. This is a really wonderful place. From the lobby, to the rooms to the hallways, to the pools, it's one of the cleanest hotels I've ever stayed at. The outdoor grounds are beautiful and the walkway along the marina is amazing. Views from the rooms are spectacular. But what really makes this place special are the people. Every single person we came across, from check-in, to multiple meals in the restaurant, and all around the grounds, were friendly, welcoming, and helpful. There's such a warm feeling here. Extra bonus - the Blue Wave restaurant inside the hotel is fantastic! We ate two breakfasts, one lunch, and two dinners there. Great food and great service too! Finally, the location on Shelter Island is just perfect. Such a cute area chock full of walking paths, restaurants, etc. The fishing pier is right across the street. You can rent poles and buy bait at the little shop on the pier, and there's a little restaurant there as well. We can't wait to go back and will definitely stay here again.

"Great Value / Hotel for Location"

5
User 19/12/2018

Great location only minutes from airport on Shelter Island. Rooms are either in the marina or provide a great San Diego Bay View! The room was realitivly small for 2 queen beds but clean and bathroom was very updated. There is public parking just steps across the street for free. There are some homeless that live in their vehicles in the public parking, but rented a BMW, parked it for 3 nights without any issues. Area seems very safe. Pool was also very nice. Great place to stay with a family. Would stay again if I came back to area. Only downfall was near the Navy base and lots of helicopter activity at all hours of day / night.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It's great to see how much you enjoyed the great value of our hotel and also its scenic and convenient location; thank you for your compliments! We're glad you enjoyed a clean and updated room, great views, and the opportunity to relax at the pool with your family. It sounds like a wonderful trip and we hope you'll be able to make a return visit sometime! Thanks so much for being our guests. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Very enjoyable stay!"

5
User 17/12/2018

We stayed here for 3 nights - it was amazing. I am usually a little fussy when it comes to details with the bathroom, noise level, comfort and cleanliness but this place was 100% adequate. Hotel provides complimentary bike hire so you can take a nice ride along the water front and to short distances surrounding the hotel. If you're not from SD, please do some research on road rules because there are no bikes allowed on the footpath and you need to ride on the actual road where cars are. This location is the most scenic location you could possibly find because every sunrise and sunset is stunning being next to the ocean and you'll feel safe in this area. We also had a spacious balcony that made it easy for us to assess the weather and temperature each morning. The distance is not walking distance to the main CBD area so you'll need to take taxis or uber/lyft but it is a wonderful holiday spot to relax. There are no external disturbances so you will have a proper sleep. Pools in the hotel were excellent (there's a heated spa). No complaints at all except that complimentary bottled water was not provided. Would recommend this hotel. Definitely worth a stay.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We're always thrilled to know our guests enjoyed an amazing experience staying with us! Thank you for such a kind and generous review and for your compliments to our property, location and amenities. It's so nice to see you were completely satisfied with your visit here and that you were able to take advantage of our free bike rentals, heated pools/hot tubs and other amenities during your stay. We couldn't be happier to know you were so pleased with everything and we hope you'll have the opportunity to enjoy another visit here soon! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Visit to La Jolla Medical Center"

5
michael9529, Tucson, Arizona 16/12/2018

Great Location. Great Staff, very helpful and professional. Nice Bar and good food at very reasonable prices. Hotel upgraded us to a lovely suite and there are loads of good restaurants nearby. Shelter Island is a great location to stay in San Diego

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Michael, thank you for sharing your fantastic experience! We're so pleased you enjoyed so much about our hotel including our rooms, restaurant, location and the great service from our staff. We agree it's hard to beat Shelter Island's beautiful location when visiting San Diego and we hope you'll have the chance for a return visit before long. Thank you for being our guest! Spencer Priest Front Desk Supervisor (619) 222-0561

"That's the way!!"

5
User 15/12/2018

Location, shutter island; surrounded by water on both sides. Low traffic area!! On site parking is available for a daily fee. Check in: smooth and efficient, really yum cookies available at the check in counter!! The room: fabulous room with great views over the marina, the bathroom reasonably sized and sensible amenities. Dining: Tried the bar menu and were not disappointed by either the quantity of food or service. The highlight: two amazing pools with hot tubs; jump out of the hot tub and sit in front of the fireplace to banish chilly aches and thoughts!!

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you so much for all your compliments and we couldn't be happier to know you had such an outstanding visit with us! Everything including our location, your room and view, our Blue Wave Bar & Grill and the two amazing pool areas sounds like it all added up to the perfect experience for you! We really appreciate you choosing us for your San Diego getaway and look forward to welcoming you back again in the future! Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"Just fantastic 2nd time round"

5
KeiraBBay, Batemans Bay, Australia 13/12/2018

This is our second visit in 3 years and one of the main reasons we headed back to the California. Luis at reception was great. He mentioned we have a very nice room (I am thinking he probably says to everyone) and our room was available even though it was only 11.30am. We were escorted to our room and Luis was spot on, the room was fantastic (112). It had a large private courtyard overlooking the marina, a fully functioning kitchen, lounge room and 2 comfy dble beds. The restaurant and the bar areas are awesome. The food, drinks and service are top notch and we loved the complimentary bikes to cruise around in. Our family loves how safe the resort is and its only costs $11 USD for a Lyft ride into seaport. We would love this place even more if there was a 711 or Ralph next door as its a 20 min walk to a small mart and Mexican, Chinese and Thai restaurants. The Ralph supermarket is a 15 min bike ride or 30-40 walk. This resort is stunning and its so quiet (apart from the helicopters and jets from the military base) and the service is exceptional. The pools and spa areas are very nice and during the cooler nights they put a fire which is spectacular. Ok this resort is a little out of the way but its worth the 5-10min drive into town. It offers stunning views of the city and the bay and is one of our favourite resorts to visit around the globe. Thanks Island Palms another awesome visit and thank you for our stunning room. Matt & Bec

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Matt and Bec, We're so honored to know that our hotel was one of your main reasons for making a return trip here from Australia! Thank you for all your kind words about Luis, your beautiful room, our restaurant and bar, our pool areas, our free bike rentals and more! It's great to see you were able to take full advantage of our hotel's amenities and that you enjoyed your experience just as much the second time around. We really appreciate you being our guests once again and hope the opportunity will present itself for you both to return again sometime! Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great all round"

5
MaryLee22043, Falls Church, Virginia 04/12/2018

Courteous staff, best happy hour hummus ever, great bar service. Im sorry it was too cold for awimming but the room was very comfotable, parking easy - and no extra fees! The location on Shelter Is. accesses a ‘promenade' across the street and marina behind the building so lots to view. Will definitely return!

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It's wonderful to see you enjoyed such a great all-around experience here at our hotel! We really appreciate your kind words about our staff and bar service as well as our happy hour specials - they are available every day of the week from 4pm - 7pm! We're very glad you enjoyed a comfortable room along with the unbeatable views and location of Shelter Island. We're so glad you plan to return and we can't wait to welcome you back. One item to note - our hotel does charge a $15 daily fee for parking, but we are proud to charge no resort fees. We also offer several other amenities at no charge, including bike and helmet rentals, tennis court and equipment rentals, and of course our two beautiful pool and hot tub areas! Thank you for being our guest and sharing your fantastic experience. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great stay"

5
ian h, bishop stortford 02/12/2018

Stayed for 3 night's in November great location on the bay and marina,decent sized clean room comfy bed and large shower room .Great for a walk along the wayside and pretty close to restaurants and shops,3/4miles ish to city i wasn't driving so used the bus,highly recommend this hotel and would stay again.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Ian, it's so nice to see you had such an enjoyable stay with us last month! We're very glad you got to take advantage of our beautiful bayside location and enjoyed walking along the water and to the nearby shops and restaurants. Thanks also for your compliments on your comfortable room, bed and bathroom. We're thrilled you had such a great experience! We appreciate you highly recommending us and hope we have the opportunity to host you again sometime! Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"Best Hospitality"

5
User 27/11/2018

We had booked an AirB&B for the Thanksgiving holiday. Needless to say, upon arrival, that fell through and we were left with no place to stay. Having stayed at BW Island Palms a number of time (each time great), we called and they go us in! A room facing the Marina (which we always request) and the room was ready for us. Once again, they did not disappoint. And to top things off, the restaurant on site now serves Beyond Beef burgers. Fabulous!!

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thanks so much for sharing your great experience! We're so glad you thought to call us first when your original place fell through and it's wonderful to see you really enjoyed your stay with us once again. "Fabulous" is a word we always love to see our guests use when describing their visit! We hope you'll let us know the next time your travels bring you back this way so we can help you enjoy another truly fabulous experience! Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"Relaxing and secluded. "

5
brettt918, Murrieta, California 22/11/2018

Love this location. Come here twice a year to unwind. Nice local resturants to select from. If you get a room with a view of the harbor, this is a plus. Naval base near by so you may be entertained by fighters taking off. Great location.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Brett, Thank you so much for choosing us as your destination to unwind twice each year! It's so nice to hear you love our location along with the beautiful harbor views. We agree there are many great local restaurants around - we even have a list of our personal favorites available for our guests! We really appreciate you staying with us once again and we're looking forward to helping you relax and unwind again soon! Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"Never trust the hotel attendant"

1
rreyes2777, Santee 16/11/2018

I came as part of a group and the room was paid for by our orginization including incidentals. I was asked for my credit card ans specifically told them not to run it even for incidentals. They did anyway... Causing a hell of a hastle with me and my bank that had to be resolved via heartache 6 days later as it was a long weekend. I then found blood on the sheets and horrible services.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Mr. Reyes, I'm very sorry for the issues you faced during your visit. While the $50 authorization to your card was a hold and not a charge, I understand the significant inconvenience it has caused to you and want to apologize for all the trouble. Our goal is to provide each and every one of our guests with exceptional service and outstanding quality; I truly regret that we fell short in your case. Please feel free to reach out to me personally if I can be of assistance in any way, now or in the future. I hope you'll consider giving us another opportunity to provide you with a much better experience in the future. Respectfully, Spencer Priest Front Desk Supervisor (619) 222-0561

"The hotel is located in a nice area but a bit secluded in regards to eating options"

3
markjanine2018, Melbourne, Australia 15/11/2018

We were provided with an upgrade to a larger room which was a nice gesture. However, the room , whilst a decent size, was very aged in terms of furniture/carpets/amenities etc, and it was dark and dreary. The hotel is right right next to the Marina on one side and the bay on the other which is nice for a walk etc, however there is a relatively limited choice for places to eat unless you catch a taxi/Uber. In saying that, The Blue Wave Bar & Grill is on site and the hotel offered a 20% discount which provided a nice dinner at an affordable price for one night. A warning - we had a ground level room and you can hear every little noise from the room above. It made for a not so peaceful sleep for one night in particular!

"Loved our stay"

4
Wendy039, Washington 13/11/2018

Stayed here for 5 nights on vacation. We had a top floor room facing the marina. Loved the view. Very spacious, clean and comfortable room. The bench in the shower was a pleasant surprise. It was very quiet. Did not hear people in other rooms or the hallway even though people were definitely staying in the rooms. The staff was very friendly. We rented the free bikes one day and rode around. My only complaint was there was a mess all over the carpet in the stairwell. We told several people about it but it took a call to the front desk to finally get it cleaned up after a few days. There was also a nasty smell in the same stairwell. I assume something very nasty in the garbage placed there. It was there for all 5 days. We called the front desk about that as well but it was never taken care of while we were there. I would stay here again.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for sharing your experience and I'm so glad you loved your stay with us! It's great to see you found your room to be so spacious, clean, comfortable and quiet. The views of the marina from your top-floor balcony must have been wonderful! I'm glad found our staff to be very friendly and got to take advantage of our free bicycle rentals as well. I do want to apologize for the issues with the stairwell and I'm sorry they were not taken care of sooner. Our staff should have communicated this and resolved it immediately the first time you brought it to our attention and I regret that did not happen. We're discussing this with our team so we can do better should something like this happen again in the future. We can't wait to welcome you back and hope you won't wait too long before visiting again! Thanks so much for being our guest and recommending us, we truly appreciate it. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Enjoy BW Island Palms every visit!"

5
Margery W, Tucson, Arizona 12/11/2018

We have been coming here for years, and the location, amenities, room, restaurant and STAFF are just wonderful. A Casa Marina room overlooking the yatch clubs and Point Loma is perfect for a glass of wine at sunset, or anytime.

"Checked into a dirty room"

1
User 07/11/2018

we checked into this hotel late in the evening, only to drop off our belongings and head out into town because we had dinner reservations and engagements. Upon arrival closely to one or 2 AM, we noticed that the shower was used after noticing the towels in disarray, a bar of soap anthem water splashes inside the shower. I must've been overlooked I guess. Plenty of noise coming from room next to us it could be clearly heard through the hallway. Out front desk/operator number, no answer after one call. I needed to sleep and my wife was very disappointed given that we were celebrating her birthday. We left before 5am So I had no time to stop by the front desk to make an official

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Joachim, I'm so very sorry to read about the issues that occurred during your stay with us. I want you to know our team is conducting a full investigation in order to determine what occurred and ensure nothing like this is repeated moving forward. I've also contacted you personally in order to hopefully gain a complete understanding of the problems that took place. We are totally committed to providing every one of our guests with a clean and comfortable room along with exceptional service from our staff. I sincerely apologize that your experience did not in any way reflect our commitment or our standards of quality. I hope you'll consider giving us another chance the next time you return to San Diego. We'd love to have another opportunity to help you and your wife enjoy an outstanding stay with us. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Hotel"

5
brianweiser, Mount Vernon, Ohio 07/11/2018

This is a very nice place with great food! Met and stayed here while participating in the Nautilus Liveaboard trip to Guadalupe Island, Mexico. If you are with this group you get to use the pool and shower while you wait for the bus to pick you up

"Peaceful"

5
dthorne1, Las Vegas, Nevada 06/11/2018

I loved the ambiance of the Island Palms. Shelter Island is such a peaceful area. You are surrounded by water. The San Diego Bay is all around you, not to mention the beautiful yachts to look at. The Blule Wave restaurant is a hidden gem and happy hour is awesome !

"Great Place to Stay When Seeing a Concert at Humphrey's"

5
Scott C, El Cajon, California 05/11/2018

Room and amenities were very nice with a very comfortable bed and quiet location. Easy walking distance to Humphrey's concert venue with a wonderful ambience. My early morning walk on Shelter Island was peaceful and the bay view was superb.

"Great Hotel - Fantastic Views of the City from Across the Bay"

4
Trevor P, Birmingham, United Kingdom 04/11/2018

Firstly, let me tell you...this hotel is HUGE. When you arrive at reception don't immediately unload your luggage if you're driving - it's entirely possible you will need to drive to your room. We were in a corner room with a marina view...beautiful. The room was huge and although a little dates was really clean and with 2. Huge bathrooms and a large main area with sofa and mini kitchen area was more than enough for the 2 of us. The views across to San Diego are stunning....the hotel is about 15 minutes away from downtown, our Uber costs were between $11-$15 depending on where we were dropped off (Old Town is nearest - we were dropped of there first for the bus tour and it's a great start and end point for the tour). Don't know about breakfast as the hotel was too big to walk to the restaurant every morning - we tended to eat out....other than that, a fantastic stay and we will look to book again

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for being our guest during what sounds like a fantastic trip to San Diego, Trevor! It's wonderful to see how much you loved the space, amenities and views that your suite afforded. The views from our hotel and Shelter Island truly are stunning and we're so glad you were able to enjoy them while staying with us! We are indeed a large hotel with much to offer; if you'd ever like a lift to our restaurant or anywhere else on property our staff is ready and happy to pick you up or drop you off in one of our golf carts! Again, we're so glad you enjoyed your stay with us and we hope you'll back for another visit in the not-too-distant future. Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great view and location"

5
User 25/10/2018

This beautiful hotel was just what we needed to relieve a stressful day of traveling. We were able to walk along the pier, grab some lunch nearby, and enjoy the pool area. The room was quite spacious.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We appreciate you sharing your five-star experience, Mary! It's so nice to see you found our hotel to be beautiful, enjoyed your spacious room and our pool areas, and got to take advantage of our wonderful waterfront location and views. It sounds like such a nice and relaxing way to unwind and we're so glad you chose to spend it with us. We hope to welcome you back again for another "island escape" in the future! Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"Above and Beyond my"

5
SidBo, Tucson, Arizona 24/10/2018

Expectations. I booked using the old fashion way and spoke with Amber. I explained to her we would be celebrating a very special occasion in our lives while visiting San Diego. She went way beyond my request of best deal which included breakfast each morning. Her friendly voice and outstanding knowledge of this area was truly a gift. From our first glimpse of this area hotel, I was impressed. The hotel staff was efficient while checking in and out. One situation I must mention was our breakfast did include morning coffee or beverages excluding alcohol. The restaurant staff each morning thought differently and except for Debbie. Stacy took this to a level of rude expressions and doubted us. One should start a morning differently and this could be achieved if restaurant staff took a moment to read our daily coupon. The breakfast was delicious and our views were peaceful. The choice of dining inside or out was always available. The restaurant staff was attentive. High fives to the Chef! This area is great for walking, biking and fishing off pier with beautiful views. Our room was adequate and quiet, cleaning service seemed always available. Thank you, Amber for all you do and did for us to accomplish a perfect celebration around San Diego.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We're delighted to know that Amber really went above and beyond to help create such an excellent first impression and to make sure you would have an enjoyable visit for your special occasion! It's great to see you liked your room, our location and especially our restaurant - the food, the views and the service! I do want to apologize for the issue regarding your breakfast coupons and we will make sure all our staff are on the same page regarding this. I'm very glad to see that all of our staff was otherwise very helpful and attentive. We hope you'll come back and visit us again, whether for another special occasion or "just because!" Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great Stay!"

5
Lynn B, Port Jefferson, New York 24/10/2018

We came from Long Island to visit our daughter in San Diego and stayed at the Best Western this time. Our room was beautiful and very clean. The servers in the restaurant and lounge were very friendly, courteous and helpful. Our food was very good, we had breakfast and lunch and also some bar food.Of course, you can't beat the location.

"Spacious room and comfortable bed"

3
User 23/10/2018

Stayed for two nights for business. Staff very friendly. I had a suite that was large but needed a face lift. The room also had a smell to it which I got used to after being in there for a bit. The bed was incredibly comfortable which made up for the negatives. There was a small exercise room. Room service was prompt.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for sharing your experience, Jennifer. It's great to see there were many positives to your visit including our friendly and prompt staff, a spacious room and especially such a comfortable bed! However, I'm really sorry that the room had an odor. I also appreciate your comments on the decor of the suite; we are continually making updates and improvements to our rooms and facilities and guest feedback and suggestions are always welcome as we do. On the whole, I'm glad you had a positive experience and I hope we'll have the opportunity to help you enjoy an exceptional one the next time your travels bring you this way. Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"Hotel staff went above and beyond for us."

5
User 22/10/2018

We recently booked a suite with a full kitchen for a family vacation. Our son has cerebral palsy and severe food allergies, and we require kitchen facilities on vacation to ensure that he has safe meals available. When we arrived, we were told that the suite we had reserved had encountered plumbing issues. There were no other similar suites available at the time of our checkin. The hotel management was very apologetic and worked with us to try to meet our needs and expectations. While we didn't end up getting exactly what we originally planned for, we felt that the hotel treated us very well and we very much enjoyed our time there on the property. The surrounding area was beautiful, and we would not hesitate to stay there again.

"Great stay"

5
Dominic P, Fort Myers Beach, Florida 15/10/2018

A lot of fun, gulf is beautiful, can't wait to come back. great breakfast. Pool is heated. Amazing sunsets never gets old. Walking distance to everything you need . Friendly staff goes out of there way to help

"Beautiful location"

5
RandK1728, Bloomingdale, Illinois 14/10/2018

We arrived early and they were nice enough to upgrade up to a large ground floor room (villa style?). Nicely equipped kitchen and the smaller pool area was very close. Well worth the extra cost for future visits!! (Our room number was in the 400 numbers) we will definitely come back.

"Rose"

5
User 14/10/2018

Toni is excellent..she took care of everything when I called her..she id responsive to her guest and is right on time. Just a suggestion install lamps that has a USB charging station in the rooms. Other than that all was a great experience. The breakfast was awesomely great especially the pancakes. You may want to add Turkey susage to the menue for those who don't eat pork. Great Job Toni.

"Wonderful Views"

5
Julie E, Hilliard, United States 13/10/2018

We we in San Diego for a wedding and came here when we had a few extra days in the city. Wonderful place, it is quiet and if you have a room that faces the back you overlook a marina. I called to book a double queen for 2 nights that day. The hotel ended up upgrading us to a suite. teh rooms are spacious and comfortable. We ate breakfast one morning at the hotel and to food was very good. There are many restaurants back toward the city. Take some time to do a search and find something new to try. We tried Fiddlers Green and Seasie Pho and Grill. Both have wonderful food. The hotel is between a marina and the bay. great place to go walking or running. There is a pier across the road to go an watch people fishing.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Julie, We're so glad you decided to extend your visit to San Diego after the wedding you attended and thank you for choosing our hotel as your home base! It's great to see you really enjoyed your room, our location and views, and also our Blue Wave Bar & Grill for breakfast. It sounds like you had a really wonderful time and we hope you'll come back for another great experience in the future! Thank you very much for being our guests. Best wishes, Spencer Priest Front Desk Supervisor (619) 222-0561

"Just superb !!!!!"

5
JaneSmoothy, Confolens, France 13/10/2018

This was the best hotel on our Pacific Coast Highway trip. A lovely way to end 3 weeks. Our room overlooked the Marina which was stunning. Great beds, lovely room, very clean & great staff. The hotel has a wonderful restaurant which they should promote more as the food was fantastic as were the staff. We were very sad to leave as it was idyllic. Great location, lovely & quiet but only 10 mins drive to the city. Terrific US customer service. We loved it !!!! This really is Hotel California !!

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We are honored to have been your favorite hotel from your 3-week trip to the Pacific Coast! It's wonderful to know how much you enjoyed your room, our location and views, and the delicious food at our Blue Wave Bar & Grill. Thank you especially for your compliments of our staff's terrific service. We are lucky to have such an exceptional team that works hard each day to help take great care of our amazing guests. We hope to have the pleasure of welcoming you back for a return visit in the future. Thank you for being our guests! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"1 NIGHT STAY"

4
User 10/10/2018

Very helpfull and frienly staff. Clean room and close to the market , resturants and Grotto. Also, I like how the booklit that they have put in the room to guide for any requirments . The only thing that I can highlight but it did not bother us much is the bed was small and less tv channels

"Yeah Baby!"

5
Greg S, Suisun City 08/10/2018

I've been to countless Best Westerns in my day and this place ranks by far as one of the best ones in the country. The location is just drop-dead fantastic and the rooms and amenities are outstanding. The rooms are modern and upgraded and are lacking nothing. My room had a patio facing the bay, it just made my stay that more enjoyable. They have a great pool and hot tub. Also an outstanding bar and restaurant that's open 7 days a week that serves food from 6:30 am to 10 pm (9 pm on Sundays). Awesome breakfast and one night I had their seared scallops entre for dinner that was off the hook tasty. I'm definitely coming back here again.

"View, location, room, grounds, staff - all fantastic!"

5
jsvalen, Portland, Oregon 07/10/2018

We had the suite in the building near the main reception. It was beautiful, clean, fresh and roomy. We could see both the marina and the bay from our balcony. So relaxing to sit and watch yaughts and ships go by. The pool area is smallish (I believe there are two) but very relaxing. The grounds are lush and tropical. The staff are so nice. They let us check in at 1! There's a nice walking path along the bay just outside the hotel. It's about a 20 min walk to an area just off of shelter island where there are many restaurants, stores, etc. Quick Uber from the airport and other nearby attractions. We had a very relaxing stay and would stay there again!

"relaxing area"

5
User 02/10/2018

The hotel was in a great area, quiet, away from the hustle and bustle, about a twenty minute drive from downtown. The room was clean, a bit small for two queen size beds, but ok for two people, a family of four may struggle with suitcases etc, but for two it was fine. the room was clean, with a good shower. Didnt try the restuarant, but the pool was nice and overlooked the marina area. There was a car park fee of $15 a night which was a bit strange as there is a free car park with loads of spaces immediately opposite the hotel, over a quite road which we used daily and never paid a penny

"Best Place to stay In San Diego"

5
Kent V, Antioch, California 01/10/2018

This is the second time and always our first choice when we vacation in San Diego. The view of the harbor is great. We saw 3 cruuise ships cruise in and out of the harbor, as well as the Navy's aircraft carrier USS Carl Vinson cruise out and back Very Impressive. We had the suite and it as very nice, and the staff was excellent. The only think I miss about this, breakfast is not included.

"Weekend in San Diego"

4
Becky197043, Torrance, California 01/10/2018

I typically come down to San Diego at least twice a year and always stay here. The hotel is located righ tin the middle of things on lovely Shelter Island. It has lovely views of the bay, and the marina.

"Fantastic"

5
Happymummy1234, London, United Kingdom 27/09/2018

Stayed here for 5 nights and had a fantastic time. Great location. Our room was clean and spacious and we enjoyed the view from our balcony. Everything was better than expected, compared to some of the photos we had seen online. The beds and pillows were comfortable and the shower lovely and powerful. We happily spent time in the main and small pools and made use of hiring bikes for free. Staff were pleasant. The parking fee was our only negative. Would happily return and stay here again.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It's wonderful to see you had such a fantastic experience here at our hotel! I'm glad you enjoyed a clean and spacious room, comfortable bed and bath, and beautiful views from your balcony. It's especially nice to know you were able to take advantage of both of our wonderful pool areas along with our free bicycle rentals! Thank you for your compliments to our staff's service as well. We hope you have another opportunity to stay with us again in the not-too-distant future! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"No customer"

2
User 27/09/2018

Upon check I was surprised with a parking fee, when I said it didn't say there was a fee the girl just ignored upon checking out I told the girl again the parking fee and the shower door issue was a inconvenience she didn't seem to care that my stay was not a great experience

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It's very disappointing to see that you didn't have a great experience staying with us. More importantly, I'm so sorry you didn't feel cared for by our staff when you brought these issues to our attention. It's incredibly important to us that our guests feel well taken care of and I want to apologize sincerely that you did not. I have shared your comments with our staff so we can learn from what you experienced and improve our service moving forward. In regards to the parking fee, we do our very best to make this charge clear and apparent during the booking process, but I apologize if it was not clear in your case. I'm also sorry for the issue with your shower door and appreciate you letting us know so it could be fixed for the next guest. The next time your travels bring you back to San Diego, I hope you'll consider giving us another opportunity to provide you with the outstanding service and care you expect from Best Western. Respectfully, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great situation"

2
Pelton111, San Diego, California 26/09/2018

In the room there were dirty, sticky, old stained carpets. The pillows were old and lumpy as was the bed. Hallways smelled. Bath took ages to drain, and the sink plug didn't work. The hotel needs major renovation.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
I'm truly sorry to read about the issues you experienced during your stay with us. The condition of your room is not acceptable and this is not at all representative of our normal guest experience. We take great pride in providing our guests with clean and comfortable rooms that are in great working order. I sincerely apologize this was not the case while you were here with us; we will work diligently to ensure that the problems you dealt with are not repeated in the future. I hope you'll give us another chance in the future to provide you with the outstanding service and accommodations that nearly all of our guests enjoy. I'm confident your next stay with us would be nothing short of excellent. Respectfully, Spencer Priest Front Desk Supervisor (619) 222-0561

"Nice motel style hotel with a premium feel"

4
User 24/09/2018

We stayed here for one night while in San Diego and overall it was a good experience. The hotel has this motel style feel to it, but inside it shows some more premium features. Cant really fault much other than that the AC unit is noisy. There was also a huge fight right outside the front of our room where apparently a wedding party kicked off on each other? Everything was clean, the bed was big and the bathroom was also a big size. The room also comes with all of the amenities you could need. The area it is in is fantastic, right next to the marina. We didn't check out the pool area but we heard good things about it from other family members in our party. Would probably stay here again but you may want to look elsewhere if you want something truly premium.

"Family"

5
User 20/09/2018

Best one great experience good service ,yoi will never finad a place like this full of pleasure and must go place.............. I recommend this to all .lunch and dinner are the best of foods here so enjoy your time.

"Great place to stay"

5
tdnabinney, Green Valley, Arizona 19/09/2018

Don't miss out on staying here. Excellent service, staff was outstanding. Rooms are neat and clean with a great view of marina or bay. Close to some great restaurants Short drive to many attractions. We will be back.

"Pretty Nice little corner"

4
User 18/09/2018

This is very nice hotel located in Shelter Island which is basically the main bay in San Diego - its not central Restuarants and even shops are over a mile away - i walked it and its pleasant enough. If you have a car then its easy to access Zoo and local beaches otherwise jump in an Uber and ots all pretty cheap TBH The lobby is like a tropical setting and the views are pretty amazing over the Marina, i hear the breakfast is excellent. While i was there WIFI was perfect and the food in the bar was very nice, serving American, European and Mexican Would recommend for someone not wanting to be in the heart of the city

"Great nostalgic hotel"

5
User 18/09/2018

The hotel was a "blast from the past." If you like 1960's era meets Hawaiian style architecture, you'll love this hotel. The grounds were like a garden. Nice pool area with bar service and fantastic marina views.

"Wonderful!"

5
fran g, Tucson, Arizona 17/09/2018

We like to visit San Diego regularly and decided it was probably time to seek out a different hotel. So we did a little research and this was on the short list so we went there and did a little tour and spoke with the front desk, etc. and decided we'd give it a whirl. We made the right choice! We've just returned from a week at the BW Island Palms and we couldn't have been happier. I think all hotel beds are wonderful but BW seems to have the very best! The problem with this is I want to just keep lounging in bed and not get out and do all the things I want to do! Besides the bed, the room was very comfortable and we enjoyed a Marina View. The hotel has two pools, tennis courts, there are marinas right off the back and the Shelter Island Park in the front. The Blue Wave is a very comfortable bar and restaurant. We bent our elbows at the bar a couple of times and enjoyed a wonderful meal that we carried out so we could eat on our personal balcony with our view. The front desk staff was extremely pleasant as were all the employees we encountered. We've decided to go for a bay view on our next visit and there will be a next visit in the not-too-distant future!

"Hidden gem close to San Diego"

4
Holly L, Lake Stevens, Washington 13/09/2018

Great price and great location! Beautiful scenery and lots of places to walk. Building is a older but well taken care of. Room is comfortable. Fantastic pool with view of the marina. Nice restaurant with great service

"Great Hotel and Location"

5
User 13/09/2018

Great views of the marina, rooms are great and well kept. Close proximity to Mission beach via car ride and there are plenty of stores and restaurants within walking distance. The staff was wonderful and very helpful. Two small children so location and quiet area at night are important.

"Family trip"

5
Bridget C, Denver, Colorado 12/09/2018

We found this hotel to be extremely clean and friendly. The views from the rooms are really nice and it has some really great amenities. The restaurant and bar inside has an awesome happy hour menu that is affordable and the food is good! There were a couple employees in the restaurant that need some work on their attitudes but overall a nice experience. Luis at the front desk is a joy to work with and made our stay exceptional.

"Exceptional Restaurant Great food and beverage service. Quality of food wonderful"

4
marielI5145FX, Newport, Rhode Island 11/09/2018

Great food service in restaurant. The rooms we stayed in were very nice for pricing. Great views from back rooms on harbor room on parking lot was quiet. Comfortable Close to airport. Staff very nice. Willing to help

"Ok"

3
Angelina I, Leicester 10/09/2018

We were upgraded to a ground floor room facing the marina. Room 424, am accessible room, if memory serves me right. In front our door was the pool and hot tub. No view of the marina really because of the hedge. Would have been interesting to see where our original room was located. In all honesty I would have preferred a room facing the bay but felt bad turning this room down as the guy at check in was so excited about it. Maybe facing the marina on the upper floor would have been a better location. The room was dank and musty smelling. The bathroom is in need of an upgrade. My original booking was at the Bahia. I swapped to this hotel after reading the reviews. I wish I had stuck with the original or even booked a downtown hotel.

"Very pleasant stay right on San Diego Bay."

4
MarkoLA, Los Angeles 06/09/2018

I'm willing to bet that most first time visitors to San Diego will not find their way to Shelter Island. This is a Lovely gotel situated across the street from the ocean, with the marina in back and the ocean directly across the street. Quiet and very comfortable. Our room was small but updated.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Shelter Island is indeed one of San Diego's hidden gems! Our hotel is lucky to be situated in such a lovely location that offers beautiful water views, a quiet and peaceful area in Point Loma, and the convenience of still being close to so many of San Diego's best attractions. We welcome many return guests to our property because once you discover our great location, our comfortable rooms and amenities, and our friendly and caring staff, it's hard to want to stay anywhere else! We really appreciate you staying with us and sharing your great experience on TripAdvisor. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"The greatest hotel"

5
User 04/09/2018

Best Western is a very nice hotel.I go there every year for a vacation. It has very nice size rooms and the rooms are very clean. The employees are very nice and respectful and nice.So people that visit enjoy your stay.

"LOVED IT"

5
User 04/09/2018

THIS PLACE WAS ABSOLUTELY LOVELY! the location was perfection! It was like we had our very own bungalow! Staff was exceptional! We ate at hotel restaurant, it was amazing!!! Can't wait to come back ( the beds were insanely comfortable!)

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you so much for sharing your amazing experience at our hotel! It's wonderful to read about how much you enjoyed our perfect location, your private and comfortable room, our excellent staff, and even a fantastic meal in our restaurant! We love nothing more than hearing that our guests love staying with us and can't wait to come back. We can't wait to welcome you back, either! Spencer Priest Front Desk Supervisor (619) 222-0561

"Very Dirty Hotel"

1
repowell, Sacramento, California 04/09/2018

The hotel was very dirty. To the construction outside, to the musty smells throughout the hotel. The carpet and overall appearance of the hotel was dirty. We found several large spiders in our bed. I wouldn't recommend staying here.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Ms. Powell, I'm dismayed and so very sorry to read your comments. Your experience is drastically different than what the vast majority of our guests enjoy while staying with us. We pride ourselves on providing our guests with clean, fresh and comfortable rooms and I sincerely apologize that your visit was so far from this commitment we make to our guests. I wish you would have reached out to us during your stay so we could have had the opportunity to resolve these issues for you immediately. I've reached out to you directly to discuss your concerns further. Thank you so much for staying with us and I hope we'll have another chance in the future to provide you with an exceptional experience. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Excellent Stay"

5
User 03/09/2018

An attractive Resort-Like property in a Beautiful, Peaceful setting. Guest room was large, quiet and very nicely furnished. I especially enjoyed the Bicycles they provide for the guests. Staff was friendly and helpful, and the price (midweek) was very reasonable.

"Great Location on Point Loma"

4
FootPrince, Chicago 30/08/2018

Stayed on Shelter Island Drive 20 years ago at a nearby property & preferred it to the opposite side of the same Bay. Only a short ride took us to the touristy area of Gas Lamp & the Embarcadero. Easy access to the Freeways and the room tho' smaller than it appeared in the photos was quite nice and reasonably priced for the time of year. Plenty of choices to eat in the area. The breakfast was convenient, excellent, reasonable & great service.

"Another GREAT stay"

5
User 30/08/2018

Just returned from another stay at our favorite hotel in San Diego. We really like the location. It is a short drive from downtown, beaches, and other attractions. Great walking running path along the bay. The restaurant has great food and awesome service, everyone you meet has a quick smile and a hello. There has been a few nice updates to the hotel and rooms. The kids love the option of 2 pools to choose from. Can't go wrong staying here we will defiantly be back!

"Fantastic Holiday in San Diego"

5
User 30/08/2018

We just returned 2 weeks ago from San Diego and had a great time. The first night we had a fairly small room (there were 3 of us) so we went to reception who put us in a Junior Suite for the following week which was absolutely fabulous. It was my wife 50th Birthday and they looked after us really well. The staff were friendly and helpful and the room clean and spacious, oh and the beds were really comfortable!! Not similar to any other Best Westerns I have stayed in. A little updating here and there if I was to be highly critical but all in all an excellent 8 days stay. The pools were fantastic with great views of the harbour and breakfast was really good. Thanks very much for the memorable stay. We will be back.

"Parking fee"

2
User 30/08/2018

Was disappointed that they charge for parking each day even though they charge $130 + a night for rooms. Would never had stayed if I had known. They did finally wave the fee after waiting awhile to talk with a manager.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We appreciate your feedback regarding our parking fee and understand that additional costs such as parking can be frustrating. We do our absolute best to keep this charge as low as possible for our guests and our fee is equal to or lower than most hotels in the area. We use these costs to help keep our parking area maintained, clean and monitored by our security staff. We are also proud to not charge any resort fees unlike many other nearby properties. We try to provide excellent value for our guests by providing many complimentary amenities including two pools and hot tubs, free bicycle rentals, free onsite tennis courts and equipment rentals, and free high-speed Internet access. Given all that we have to offer, we hope you will reconsider staying with us again in the future; we'd love to have another opportunity to provide you with an outstanding experience. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Shocked"

2
akakuz, Oklahoma City, Oklahoma 29/08/2018

If you're expecting a nice updated room with space to moved around in, this is not the place. Of all the locations we have stayed at this one is the worst. We wasted 28000 points on this stay and had to pay $15.00 a night to park.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It's truly disappointing to see that your experience with us didn't live up to your expectations. We always strive to provide our guests with a room that is clean and comfortable and I'm sorry that was not the case for you during your recent visit. We are continually updating our rooms and amenities based on our guests' feedback. We also offer many different types of rooms that offer extra space, including junior suites and full suites. The next time you return to San Diego, I hope you'll let us know so we can help arrange a room for you that better meets your needs. Respectfully, Spencer Priest Front Desk Supervisor (619) 222-0561

"Bay views!"

5
User 24/08/2018

With stunning bay views in the front and marina views in the back, island palms has it all. The sun setting over the marina while having dinner brought a long day to a relaxing end. The food was delicious and the service was friendly and timely.

"#chapter40"

5
User 23/08/2018

This was birthday trip for myself & closest family and friends. The staff here is beyond accommodating and friendly. I couldn't have asked for a better place to spend my birthday. The room was my home away from home. We had everything we needed to be comfortable. This location is spot on near restaurants, grocers market, shopping, and my local bank was up the street. I will return I don't think I want to stay anywhere else when I visit San Diego.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you so much for staying with us during your birthday trip with your family and friends. It's wonderful to see you found our staff to be so friendly and accommodating; thank you for your compliments! We're very glad your room provided you with all the comforts of home as well. We agree our location is hard to beat and a pretty perfect place to celebrate and relax with friends and family. Thank you for sharing your outstanding experience and we look forward to welcoming you back the next time you return to San Diego! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"A convenient place to stay....."

4
dmben9, Moreno Valley, California 21/08/2018

My husband and I attend concerts at Humphreys's by the Bay and like to stay overnight rather than making the 2.5 hour drive home late at night. This Best Western is just a short distance away from the Humphrey's venue and is quite nice. Best Western's always have particular standards and this Best Western is no different. The rooms are clean and tidy. The furniture and furnishings are well kept up. The amenities are easily accessible. We were happy to have a convenient, clean and safe place to stay after our concert!

"Amazing! "

5
SamanthaJC87, Greater Melbourne, Australia 19/08/2018

Simply amazing! We stayed in a 1 bedroom room, equipped with a kitchenette. There was a large fridge, and everything you could need. It was amazing! The bathrooms were large, the grounds beautiful, the staff helpful. There is a laundry, and you have to check the key out. Which I found slightly problematic because at one time all the keys were checked out. However the pool is fabulous, and there is drink service at the pool. It is a little out of the way, but none the less a lovely space to stay. Would definitely recommend this place.

"Great location and property, is this really a Best Western?"

5
User 15/08/2018

I guess I don't consider Best Western to be a top-line hotel brand, but this location proved me wrong. Shelter Island is great and we wanted to spend a night there before we left town. The hotel is a bit older but is well kept and the rooms were in great shape with a recent upgrade. The pools were great with a nice view of the harbor. A great walk along the bay and a great staff. Wish we would have stayed here our entire time! Plus you're centrally located to downtown San Diego, the beaches and more!

"Escape The Heat"

5
User 15/08/2018

It was a wonderful place to escape the heat this summer. Great property, great staff.It was a wonderful place to escape the summer heat. The property is beautiful, room was clean and comfortable, view was incredible. We used the pool and walked along the bay and marina. Love this hotel.

"Sta-vacation for our Anaversary"

5
Bill I, San Diego, California 13/08/2018

Facilities are very nice and service is generally very good. Prices for food and drink is reasonable Sitting on the veranda by the pool gives a great view of the yacht basin with great sunsets. the facilities is well kept and gives you a comfortable feeling. Highly recommend Island Palms, Best Western

"Outstanding Staff Service and Location"

5
Linda C, Salinas, United States 13/08/2018

We love staying at the BW Island Palms. The staff is professional and service-oriented. The location is bordered by the bay and marina with beautiful walking paths on each side of the property. The suites are spacious and well appointed, so we could make all of our meals with convenient shopping close by.

"Great hotel for families"

5
User 12/08/2018

Our extended family stayed here over the summer. The hotel was nice and spread out with water views. It was away from the hustle and bustle of the city and made you feel like you were truly on vacation. The rooms were clean and the hotel had two nice pool areas. The hotel restaurant was great and offered room service as well. We really felt we could unwind there after a day of sightseeing.

"Mostly positive experience"

4
gvfmd, Henderson, Nevada 08/08/2018

Our reservation was seamless and the room location over-looking the harbor was great except for being located an extreme distance from the lobby (about 1/4 mile or so). Was not aware of the extra fee for parking until check-in. We dined at their restaurant several times and found it to be very good.

"Trip to the beach with the kids!"

4
Susan L, Yuma, Arizona 08/08/2018

This is our second year we took our two grandkids for some beach time before school started. This year we spent two nights and had the 2 room suite, which they thought was awesome. The employees are always very nice, hotel is pretty quiet, beautiful on the bay and the food was great! Didn't go out at end's day after being at the beach but used room service! So much fun! Definitely will repeat next year.

"Excellent customer service"

5
User 07/08/2018

Booked two standard rooms (rooms with no views) for two parties. Front desk accommodated us by putting us as close together as possible, with one room having a lanai (if you book a standard room, ask for this if available!). One room was not ready at promised time and the second party was upgraded to a second floor suite. Definetly book the suites if able-gorgous view and half kitchen (no oven or dishwasher). Clean hotel with excellent customer service! Would stay here again!

"NICE PROPERTY NOT GREAT SERVICE"

2
Jim B, Katy, Texas 07/08/2018

The only reason we stayed at this property is it base camp for Shark Diver which is a pinnacle dive experience and should be on any bucket list. RESERVATIONS: I made reservations by phone direct with the hotel months in advance. I started with 3 rooms on 7/31. She secured them, and I told her to give me 3 of the same rooms on 8/6 for our returns. She indicated that they were also available, and I would receive email confirmations. I did receive the emails and in doing my final checks well in advance, I discovered that she had given me 6 rooms on 7/31 and none were showing for 8/6. I almost lost my cool but whoever I talked to instantly rectified the error and I was receiving corrected emails before I hung up. ARRIVAL/DEPARTURE: This property is very large and strung out down the street. It was a 200 yard walk downhill to our room from the lobby. No bell hop service anywhere. As a group of 6 divers we have lots of baggage. So the morning of checkout I asked the manager on duty for a late checkout that was denied and help later in the day at check out. He said just give the front desk a call. So it is now 11:30 and time for checkout. We called repeatedly to the operator and front desk with zero response. So I walked uphill 200 yards to the lobby. No manager or bellman in sight. I was able to get someone to take me back down in the golf cart down to help us get our stuff to the lobby. Well the large golf cart got most of it to the driveway at the lobby. From there we had to drag all the luggage upstairs and into the Shark Diver room for storage until departure. The golf cart man actually helped us load, drag in from the driveway and up the stairs and I gave him a generous tip. When the bus arrived, we dragged everything down stairs again and out to the street to load on the bus. I will be strongly recommending Shark Diver select another property to use in the future. Personally, I will never stay there again nor recommend to anyone. The simple fact that no one answered the phone at the front desk when we needed help is appalling. We stayed there again on the 6th after the Shark Trip and it doesn't get any better. The entire group of 20 arrive back from an 18 hour boat ride and 3 hour bus ride dragging luggage all over the place, from Mexico to find no one at the front desk! In about ten minutes, three hotel staff casually stroll in one at a time and work through the group. Again I again for assistance with bags. The big golf cart is now broken down. The nice guy from the front desk drove the small golf cart down with our heavier pieces and was super helpful unloading and getting bags to the elevator. We did not return to the lobby. Uber picked us up in the parking lot and we were gone the next morning. Oh I almost forgot the crappy service at the hotel restaurant for breakfast on the morning of the 8/1. Not a good experience either.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Jim, Thank you for staying with us during your shark diving experience. I want to apologize for the issues you dealt with in regards to your reservation dates and the lack of help available when you needed luggage assistance. This isn't the typical service our guests receive and I'm very sorry we weren't able to assist you more promptly. I appreciate you sharing your feedback with us so we can work to improve the experience of our guests in the future. On the positive side, I'm glad you enjoyed our facilities and thank you for recognizing the helpful service you received from our guest service staff in transporting and unloading your bags when you returned from your trip. I hope you'll consider giving us another opportunity to provide you with an outstanding experience when your travels next bring you to San Diego. I'm confident that we can exceed your expectations the next time around. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Enjoyed the stay"

4
geminiRX, Calgary 07/08/2018

Very few negatives to speak of. The bed was very comfortable and the room was quiet. Had a marvellous view of the marina. The hotel had two pools - but we only used the main pool by the restaurant because it had poolside food and bevy service. The water was pleasantly warm to swim in and the hot tub was great at the end of the day. Kids loved the pool and barely left it only to nibble on some food. Hotel staff were all courteous. My spouse encountered an issue with a tub drain stopper that wouldn't close and found a bottle cap with hair causing the issue - that was only minor negative with our stay. The attached restaurant was EXCELLENT and very reasonably priced.

"Lovely quiet location, beautiful views!"

5
Sophie_ScottJ, Greater London, United Kingdom 27/07/2018

Friendly staff, very large room and perfect location! The area is really lovely and quiet, and the views of Downtown San Diego at night are incredible. Nearest supermarket is about a mile away by foot, but it's a nice walk. Spent 4 nights here and really glad we chose this hotel over others.

"Pleasant, relaxing stay!"

5
User 25/07/2018

We stayed here to go to the annual San Diego Comic-Con Convention and love this hotel because it's a great place to de-stress from all the insane activities going on over there and still have some nearby restaurants, shopping and leisurely activities to do nearby...Staff very friendly and accomodating...Would come back in a heartbeat!

"Exceeded all expectations!!"

5
aardie21, London, United Kingdom 22/07/2018

Loved this hotel. We had a very spacious room with a balcony overlooking the marina. The room was spotlessly clean and the beds very comfortable. The location was very peaceful and relaxing - San Diego can be quite a frantic place! We had a decent tv, working wifi and a mini fridge. The only slight negative was that we found the air conditioning very difficult to work and ended up with either a very hot room or a freezing cold one! The hotel is located on Shelter Island, which is slightly out of the main loop but it's easy enough with a car to get to places like the zoo, downtown, Coronado or other beaches. The ate in the hotel restaurant a couple of times which has a lovely outside seating area overlooking the marina and pool. The food was good and service friendly. We used the pool several times during our visit and it was never crowded and was a peaceful place to sit for a couple of hours. I would 100% recommended this hotel and would definitely book again.

"Lovely stay at Best Western Plus Island Palms"

5
User 19/07/2018

I really enjoyed my stay, especially because the staff were so kind and helpful. My early check-in request was honored but when i didn't like the room location, it was changed. They helped with a computer problem and directions. Top notch.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your review! We love seeing that you enjoyed your stay so much, particularly due to the kind and helpful service you received from our staff. It's great to know we were able to help arrange a room in a location you enjoyed, along with providing you with computer and direction assistance. We really appreciate you choosing our hotel for your San Diego visit and we hope to extend you a warm welcome back the next time you visit our beautiful city. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great Value Hotel in San Diego, CA"

5
User 15/07/2018

For the price, this hotel was super comfy and the view was beautiful. I would recommend this hotel to anybody traveling to San Diego. It was my first trip to the west coast and I couldn't have picked a better location and hotel. Great job! My partner and I had a wonderful vacation.

"Excellent hotel, everything about it was perfect!"

5
CardiffTazzie, Cardiff 15/07/2018

Myself, my husband & daughter stayed here for 4 nights in June and we couldn't fault it. The rooms were lovely, great maid service, we ate here all the time we were there and you couldn't fault the food. The bar & waitresses were friendly and helpful, fabulous heated pool and it's in a beautiful location on Shelter Island. We had a marina to the back of us and palm trees at the front which housed a group of gorgeous wild green parrots! i would dealry love to go back here, this hotel certainly ticked all the boxes.

"Older hotel with some issues"

2
Bubba6, Charleston, South Carolina 13/07/2018

We stayed in one of the hotel' "suite" rooms with water view for three nights last week. Keep in mind that this is an older hotel. For some weird reason the rooms don't have balcony's overlooking the water, the deck is on the side of the room, where the stairs come up between the buildings so your view is obstructed. The rooms do not have central air conditioning, just window boxes, which are very loud and pretty inefficient. It is quite cold right nest to the window but the AC does not cool the rest of the room. It was really hot when we were there so it made sleeping uncomfortable. The suite rooms are laid out strange, to get to the bathroom one had to walk through the bedroom. Had I known that I would not have booked a suite. Also, don't expect much from the "kitchen". Basically a refrigerator and sink with very minimal kitchen equipment. The hotel didn't even give us paper towels, and only 3 plates and small glasses. The rooms show a lot of wear and tear, broken roof tiles, carpets are old, paint is scratched and peeling on doorways, furniture is chipped, etc. My biggest complaint has to do with some service that we requested, instead of bringing us a blanket for the pull out couch ( which was super uncomfortable and squeaky) they brought us NINE pillowcases. My poor daughter woke up in the middle of the night very cold because she was next to the AC, and only had the nine pillowcases to keep her warm. I called the manager about this and he/she has never returned my call. PROS- great location and nice staff.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for sharing your experience. While I'm pleased to see you enjoyed our location and found our staff to be friendly, I apologize for the issues you faced and regret that we did not meet your expectations in several areas. I'm glad we were able to speak with you regarding these issues and apologize again for our mistake in delivering the wrong items when you requested an extra blanket. We want to provide the necessary quality and amenities for our guests to enjoy an outstanding visit, and we work hard to keep our rooms and property updated and in good working order. I'm sorry this was not reflected in your recent stay. I hope you will consider staying with us again sometime so we can help provide you with an outstanding experience in every way. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Fabulous accommodations!"

5
Humidor, Toronto 12/07/2018

Read great reviews of this place. The location looked unique, being on Shelter Island, a nice quiet area. The hotel backs onto a marina, has a pool and restaurant area also overlooking the marina. The lobby is very tropical and welcoming, as well as the staff. Our room was a wonderful suite overlooking the marina as well. The unit was very spacious and clean, with a nice large bathroom for the family. We needed 2 queen beds which this unit had. We also had a great breakfast at the restaurant that was reasonably priced and served large portions. Very happy and would definitely come back here.

"Stunning views In ideal location ??"

5
Nicky M, Ormskirk, England, United Kingdom 12/07/2018

Wow!!! What a gem this hotel is, in a great location. Close to airport and the main harbour. The hotel is lovely and the marina view rooms where just gorgeous! The staff were really helpful and the service was great. The rooms were spotless and the food in the Resturaunt was good too. We drove Across to La Jolla cove and also Coronado - both great Locations to visit We also took the whale watching cruise - a must see! Not to mention USS Midway- don't miss them both! We fell in love with San Diego and will definitely be back. When we do we are staying here again!

"Great location!"

5
User 11/07/2018

On this visit we stayed in a double queen Jr. Suite. I got there at 12pm and check in was at 4pm. I called the hotel in advance to ask if I could check in early and they said they would call me if that was possible. 30 minutes later I got a call that my room was ready. When I checked in I was extremely happy with my view! This was a nice place to stay and I would definitely stay here again.

"Biz seminar"

5
rick p, Eureka, California 10/07/2018

So much good to say about this establishment. And how easy it was to make a reservation! Very secure place in close to all entertainment and food etc. the room smell like new. And the mattresses are very soft. I was fascinated by the size of the bathrooms and the quality of shampoo and soap. I enjoyed chatting with the staff and housecleaning service. Wonderful parking. Very good continental breakfast. I Highly recommend staying here for business pleasure vacation etc. etc. call now make your reservation you won't regret it!

"Clean and Convenient"

4
Scott N, Phoenix, Arizona 09/07/2018

It is a Best Western, with the standards and reliability one would expect. The desk staff was friendly and efficient. A big shout-out to Carolina for her enthusiasm and interest in my visit. The room was clean, quiet, and close to convenient parking. Next time I visit Sandy Eggo, I will likely seek out this facility.

"Beautiful Location by the Sea & Marina"

5
Navin K, New Delhi, India 06/07/2018

During my recent US trip, I stayed there for two nights. Location was just wonderful. It is located on the sea-front and some of the rooms face marina also. On my request, I was allotted a ground floor marina facing room with patio. I just liked it. A very reasonably priced hotel with all amenities. I was at a equidistant from San-Diego Zoo and Sea-World which my daughter wanted to see. Loved this place. I did not try any food at the hotel because we wanted to explore the place and liked to try the local cuisines. Arrived San-Diego from Fullerton, LA by Pacific Surf-liner and it was not very far from the train stop.

"Awesome Hotel for the 4th."

5
herbieBme, Phoenix, Arizona 05/07/2018

Arrived on July 2nd. Greeted as usual by friendly NEW staff. Have stayed here several times and each time gets better. Danny on front desk is awesome. No problem he can't handle. Love the bar area during happy hour (bring back the lollipop lamb chops) Try the Island wings. Drinks are Happy hour prices and Jeff does them right. Had a small problem with the 4th menu chili dog but it was taken care of right away. The best thing for the 4th of July is your right there where you can see ALL fireworks. We get a balcony facing the bay and LOVE it. Pricey Yes, but worth it. Breakfast All American is just right with several choices. Happy Hour Menu is $7 with several choices. Any problem, tell them and they make it right! See ya Next Year 2019.

"Recent Stay"

5
User 03/07/2018

Great stay there in last week of June 2018, Great rooms service and hospitality of staff. Jeff in the bar was great and looked after us very well, Brenda on reception helped greatly with queries and support that we needed regarded shuttle taxi to airport. Would highly recommend this hotel.

"Great location "

4
alchaffee, Yuma, Arizona 30/06/2018

We spent 2 nights here in June in a suite facing the Marina . Very satisfied with the area for for sure. Easy check in online. All employees were very helpful and friendly. We ate breakfast at the on site restaurant and food selection was very good and reasonably priced. View from our balcony was amazing. Room was very comfortable with 2 full bathrooms and a nice sitting area. The only thing that was a problem was that there was no elevator. They are in the process of installing one. We will return when in the area for sure.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your review, Mr. Chaffee! I'm very glad you found your room to be so comfortable and enjoyed the beautiful water views from your balcony as well. Thanks for joining us for breakfast in our Blue Wave Bar & Grill and it's nice to see you enjoyed such a great meal. We're lucky to have such an outstanding team of employees and thank you for recognizing them as well. We are looking forward to the completion of the elevator for our Casa Del Mar building later this year and we hope you'll be able to return soon to enjoy this and all that our hotel and location have to offer. Thank you for staying with us! Spencer Priest Front Desk Supervisor (619) 222-0561

"road trip"

5
maryannecall, Westfield, Massachusetts 28/06/2018

A comfortable hotel close enough to the city and attractions, yet set just far enough away to remain quiet and relaxing. Make sure you try their Calamari appetizer...the best EVER. Nice outdoor seating for cocktails and apps. Restaurant very nice as well....great wait staff. Pool was quiet and peaceful.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Mary Anne, Thanks so much for taking the time to share your experience. We're delighted you enjoyed such an excellent visit to both our hotel and our restaurant, including our wonderful calamari dish! Thank you for your compliments to our staff as well. We're lucky to have an ideal waterfront location that is just far enough away from the hustle and bustle of the city while still providing easy access to the many attractions San Diego has to offer. Thank you for joining us on your road trip and we hope your travels bring you back our way again! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great location! Great rooms!"

5
falconbird, Abingdon 21/06/2018

Did a LOT of research on hotels in San Diego. The Best Western Plus Island Palms Hotel & Marina suited our needs exactly -- having great views, large rooms, and an excellent location. The smaller suite was excellent, giving us more than ample room that had a "condo" feel to it. The views were beautiful in our room, with the marina to the left and the city to the right, and the grounds overall were well-maintained. The location was perfect -- extremely easy to navigate around to downtown or north toward beaches. Most of all, the convenience to the airport was excellent - not too close, but was able to get to the airport in just a few minutes, based on traffic. Lots of restaurants nearby. Overall, this hotel is a great all-around place for visiting San Diego. Will definitely stay there again.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
We're honored that you chose our hotel after all your research, and we're so glad we were perfectly suited for your needs! Thank you for your compliments to our grounds and our rooms. We are certainly fortunate to have such a fantastic location along with beautiful water views on both sides of our hotel! It sounds like your experience was everything you'd hoped it would be and we're thrilled to have met and exceeded your expectations. We're looking forward to welcoming you back for another stellar visit in the future. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Stayed her multiple times"

5
kbusby, kbusby 19/06/2018

Always a wonderful stay.. Love the resort, bar, views, rooms- everything! Close to downtown and sunset cliffs. I would recommend this hotel to anyone wanting to experience San Diego. We have been here a few times and stayed at this site.

"Clean and Friendly"

4
User 19/06/2018

The hotel rooms are clean and spacious. The rates are great for the amount of space and quality of room! The staff is knowledgeable and very nice. The hotel is close enough to Mission Beach but far enough from the hussle/bustle of the big city. The resturaunt next to the hotel is not so good but there are several resturants in the area. We will be staying there again in our near future.

"Great place to stay"

5
User 18/06/2018

We recently got a chance to stay at the Best Western plus Island Palms Hotel and Marina. This was a wonderful place to stay. The Marina was beautiful, the hosts were very friendly and accommodating. I would definitely recommend this hotel.

"Great couple nights"

5
User 18/06/2018

Loved the location of this property on Shelter Island. Large spacious rooms (some with full kitchens), a few pools and a fun little lounge. Close to the Bali Hai restaurant as well as has a great little bar across the street in the middle of a long fishing dock. Great view of the harbour from most rooms as well. Salt water pool was warm, hot tubs were great and usually a few people hanging around having drinks. The restaurant was really good for breakfast as well.

"Great hotel"

5
trudyg122018, White Plains, New York 14/06/2018

Great hotel and friendly staff. Everybody made us feel at home for our family vacations. Rooms were kind of small but nice and clean. Housekeeping was friendly. Great front desk lady checked us in and out. Overall great place. Will return in future

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It's wonderful to see you and your family had such a great time and felt so at home here during your vacation. I'm very glad that everyone on our staff, from our housekeeping to our front desk, provided you with such friendly service. Thank you so much for your compliments; we're thrilled you enjoyed a five-star experience and we can't wait to welcome you and your family back to our hotel! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great host"

5
dupuymike4, Salt Lake City, Utah 14/06/2018

My stay was wonderful and the hotel clerks made it even better! Great staff they kept us laughing and were more than helpful! I would never stay anywhere else when I'm in Salt Lake City ! Thanks Ziza the manager you were awesome!! And Amy also !!!

"Beautiful grounds and nice hotel"

5
Jeff K, Oklahoma City, Oklahoma 13/06/2018

Our family of four enjoyed our stay on Shelter Island. The grounds of the Best Western Plus Island Palms Hotel and Marina are beautiful and very well kept. Our stay was for only two days, so we didn't get to spend as much time at the hotel as I would have liked since we were out seeing the sights of San Diego, but the hotel was clean, quiet and the staff was excellent. My only issue was I didn't realize there was a parking fee of $15 per day, but since you have to pay to park practically anywhere in California, I didn't mind. I wouldn't have any problems staying at this hotel again. It's centrally located with convenient access to restaurants and only minutes from downtown. We didn't eat there so I can't comment on the food, but the menu for room service was in line with prices I've seen at similar hotels.

"Suite Family Vacation"

4
User 11/06/2018

This was our second stay here and we'll be back again. They have 2 nice pools and spas, both have views of the marina. The one near the lobby has food service available from the restaurant. We booked a king suite both times. The suite has a full sized refrigerator, electric stove top, and a supply of dishes and flatware. This made it easy to have a few meals with groceries we brought. The suite allowed us to close off the bedroom from the living area. Our room the first visit had 2 doors into the bathroom, but this bathroom had to be accessed from the bedroom. (We'll ask to have the 2 doors next time if possible.) The cons (or pros depending on your view) are it's a short drive to the heart of San Diego. There are also occasional flights of military aircraft during the day, which can be quite loud. We enjoyed seeing a few large Navy ships go past on our first visit. There is a nice walking path and park with a playground across the street too.

"Beautiful and Great Location"

5
unseasoned_traveler0, New Jersey 09/06/2018

I stayed here because i wanted to be centrally located to attractions with a nice view. i was not disappointed. lovely room with a balcony. clean and updated. i would definitely come back if i visit san diego again.

"Beautiful Views, Very Nice Employees"

5
MermaidNorthCarolina, North Carolina 07/06/2018

The Island Palms is in a beautiful location and the grounds are well maintained. The rooms are nice and clean. It is nice that the rooms have two luggage racks, since generally two people share a room. The people at the front desk are very helpful and friendly.

"Disappointed"

2
User 06/06/2018

I'm disappointed in this resort because I used a reward night voucher last July 2017, and a year later, June 2018, I am just being charged my points. It was explained by a very polite gentleman that the front desk made an error. It seems that they should eat the cost for their error, not charge people a year later.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Julie, I'm so sorry for the situation that occurred and the inconvenience caused to you. This is an extremely uncommon issue and I regret that the points you used for your free night were not redeemed at the correct time. We have taken steps to ensure this does not occur again moving forward. I hope you'll consider giving us the opportunity to serve you again on a future trip to San Diego; we'd love to help ensure that you enjoy an exceptional experience on your next visit. Respectfully, Spencer Priest Front Desk Supervisor (619) 222-0561

"Stunning location. Motel style individual rooms ."

4
Stubbyfolks, Plymouth, United Kingdom 04/06/2018

Located on Shelter Island, which is about 20 minute drive into San Diego. One side you have views across a marina and the other side has views across the harbour to the naval air station. My teenage son enjoyed watching the activity of the planes and helicopters across the water. Our room had two doubles , TV, bathroom on the ground floor by the parking lot. It is a motel style room with its own entrance.the outdoor heated pool was very warm and pleasant. The room was kept clean. Toiletries were provided. There is a charge for car parking. Plenty of places to eat nearby.

"Beautiful"

5
User 30/05/2018

They accommodated everything I needed and even upgraded my room to accommodate my extra guests. The housekeeping was amazing and set up our sons crib so cute with his blankets and stuffed animals. It was a Great Touch!!!

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your review! We love hearing from our guests about the personal touches from our staff that helped create such an outstanding experience. It's great to see we were able accommodate all of your needs, upgrade your room and even help decorate your son's crib! We're delighted you enjoyed your stay with us so much and can't wait to welcome you back again when your travels bring you back to San Diego. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"overall a pleasant hotel on the waterfront"

4
ScubaDave16, Highland, Indiana 28/05/2018

The hotel is a bit different in that is is very spread out. There are several buildings all along the waterfront. This is likely due to local zoining rules prohibiting high buildings, but has the effect of making the restaurant, pool, fitness center, etc far from the room we had. The hotel is across the street from the bay and the other side faces a marina. Some rooms have good views, but ours had a lovely view of the parking lot. Speaking of parking, there is a free parking lot across the street which seemed to be safe and well lit so you don't have to pay for parking if you don't need to be right in front of your room. The hotel is a bit older in design, but well laid out. The room doors open from a main inside corridor. The bed was nice and a big plus was the ceiling fan over the bed. Room lighting itself was somewhat low and there were very few outlets for charging items. The air conditioner was kind of loud, but functional. The white noise was a good thing since we could hear the neighbors through the wall at times. The room had some minor fit and finish issues such as worn carpet, poorly repaired blinds, and such. nothing major, but noticeable. The bathroom had a separate vanity and shower which is usually a good thing, but our room had an odd sliding door which was somewhat annoying. The bathroom was clean and reasonably well lit and had plenty of towels. One thing I missed was free breakfast. I always try to get a hotel that includes breakfast, but overlooked this one item. The blue wave café is nice and pleasant overlooking the marina, but it was a bit pricey for a breakfast. The hotel also had a smallish fitness room, but it was not near our room and it would have been a pretty decent walk to get to it (yes I appreciate the irony of that statement). The surrounding area was pleasant to walk around. The marina was interesting if not somewhat deserted of people. There is a fishing pier right across the street. The hotel is not in the center of town, but it was not very difficult to get to nearby attractions.

"Interesting bayview"

3
BIGDAVEY1, Phoenix, Arizona 27/05/2018

I had been wanting to stay at this hotel as have seen many positive reviews. I made a same day reservation and got there at about 4:00 PM . First impressions are positive.The hotel is in a strip with the bay on one side and the Marina on the other. The hotel has a tropical flair and decor. Lobby is small but nice. Reception was pleasant and friendly. The rooms are on the small side especially the bathroom. The bathroom door had peeling paint and the carpet had a huge stain. On the positive side the room had a huge tv ,the windows are large with nice shutters and the beds are very comfy. there is a full restaurant located upstairs that is really good. It offers a wide selection. I would say if this hotel had an ace up its sleeve, it would have to be the restaurant. Very very nice with a beautiful view. I had the wingd, clam chowder, and a Kobe beef burger. ALL EXCELLENT . This is a moderately price hotel so I think overall this hotel is a good value and I enjoyed my stay and would return .

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for staying with us during your recent trip to San Diego. I'm glad to see you enjoyed your visit and would like to return in the future. It's great that you found so many positives, including our location, decor, lobby and staff, and especially our Blue Wave Bar & Grill. Thank you very much for your compliments on the food and the views at our restaurant, it's wonderful to know you enjoyed it so much! I appreciate your feedback about the peeling paint on the bathroom door as well as the stain on the carpet. I'm very sorry these items were not taken care of prior to your arrival; we will certainly correct them immediately and will work with our staff to ensure items such as these are noticed and addressed right away in the future. We look forward to welcoming you back again for a future stay and are excited for the opportunity to provide you with a true five-star experience upon your return. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Best in Town"

5
geri122123, Fort Dodge, Iowa 25/05/2018

This Best Western is one of newer ones we have stayed in. They do allow pets, $20 pet fee. We have 2 mini Schnauzer. The room has a kitchenette which has a microwave, fridge, small coffee maker and cabinets for storage. Free WiFi, cable TV with more than 10 channels. A pool, fitness room and even a in pool fitness bag you check out. The breakfast is the usual waffle, eggs bacon, sausage, biscuit gravy etc. Very nice. It's a very clean hotel. The housekeeping staff is very nice as is the front desk staff.

"Great Property - Relaxing with Tropical Flair"

5
Marie W, Sacramento, United States 25/05/2018

I have stayed that the big name hotel chains in San Diego but I have come to appreciate this location and the relaxing atmosphere it offers. It's located on Shelter Island but if you appreciate a more relaxing atmosphere, I recommend this hotel. They are very accommodating. You can walk along the bay or take a walk along the Marina located in back of the hotel. There are some good restaurants you can walk to from the hotel's location. You can always take a taxi, Uber or Lyft to the City but overall I like this place if you want to wind down from all the hustle and bustle.

"Very nice place to stay "

5
Sham80, Dublin 23/05/2018

Stayed here for 3 nights on a visit to San Diego, the hotel is very clean , and the rooms have great views of the marina, staff friendly and helpful , it's a great location to base yourself and visit all the attractions. Some very nice restaurants close by. The hotel itself a little bit out from the city centre, but fine if you have a car.

"Hotel Accomodations and staff"

4
ayubumarji, Edmonton, Canada 21/05/2018

The hotel is a wonderful place to stay. The location on Shelter Island is amazing and peaceful. Te first staff member we met at the front desk needs an attitude adjustment He was quite rude to say the least giving us a long lecture on why we can't change rooms instead of simply saying other rooms are not available. Overall a fantastic place!!!.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It's very nice to see you had a fantastic visit with us overall. I'm glad you enjoyed our peaceful waterfront location as well as our accommodations. I'm very disappointed to read about your initial experience with our front desk staff. We want to always be welcoming, accommodating and understanding with each and every one of our guests and I sincerely apologize that this was not your experience initially. I hope your other interactions with our team were much more positive and am pleased to see you still enjoyed such a pleasant stay with us. We hope to have the pleasure of welcoming you back the next time your travels bring you to San Diego. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Weekend of 'Bests'"

5
User 21/05/2018

An amazing weekend for my 6 girlfriends...thanks to the staff and accomodations at this fantastic hotel. Danny at the front desk went over and above ensuring our 55th bday girl felt special. He surprised her with a bottle of wine, birthday card and a spectacular room. His customer service and that of all staff we interacted with was wonderful. The birthday dinner was on property and the food and service did not disappoint. Our dinner orders varied from Swordfish, steak, scallops, penne pasta and all dishes were so so good! Sandy, our waitress was very attentive and made great food recommendations. Last notable mention to Spencer for assisting my friend with a first aide kit and following up to see how she was feeling a bit later. I travel alot for work, have not had this much attention and customer service ever and it all started with Danny at the front desk. Thank you all for a great weekend. We will definitely return a few more times this summer. Raving fan!!

"Anniversary Getaway"

5
John G, Arroyo Grande, United States 19/05/2018

Great location and convenient restaurants. Recommend the Point Break restaurant. Especially enjoyed the walkway near the marina. Choose the view overlooking the inlet to the harbor as many ships come in and out.

"Richard Kurbat"

5
User 15/05/2018

Great place to stay , convenient to all of our interests, and one of our favorite get aways regardless of the time of year. We have stayed with friends and they share our feelings.Don't know what else to say but I guess I will just have to fill up space in order to

"Very nice hotel"

5
TJ W, Colorado Springs, CO 15/05/2018

We stayed for our anniversary at this hotel. We were in Casa Maria building and it was a very nice building. The room had a very nice view of the marina with a balcony. The room had both a little microwave and fridge. The bathroom came with all the necessities. The bed was very comfortable as well. The room always stayed very comfortable (temperature wise)as well. The front desk staff was very nice. I do wish that I would have known about the charge for parking in advance...but eh...oh well...it wasn't that much. All and all the hotel is very nice and very easy to get to as well. I would for sure recommend staying here. Although this hotel does have a restaurant it does cost extra for breakfast...something I wish was included in the cost - most Best Westerns do include breakfast...just saying. :)

"Accommodations Great"

5
User 15/05/2018

Definitely recommend Best Western Plus Island Palms Hotel. Great location with ease of getting around different areas of San Diego. Great views of Marina and Bay. Restaurant on premise was convenient and offered good food. We would definitely go back.

"Nice hotel with pretty views"

3
krazykloud9, New York City, New York 13/05/2018

I stayed at this hotel May 8-10 2018. Had 2 people in from of me so check in took some time but it was fast once I was at the counter. I had room 430 in the Casa Del Mar building which is currently being renovated( more on that later). The room itself was nice and clean however I found the bed to be a little too soft for my liking. It was a ground floor marina view room so it also had a door to access the back and 2 chairs and a coffee table outside to enjoy the view of all the boats docked. The back door also gave quick access to the pool and hot tub. I did have to call the front desk to have maintenance fix a clogged shower. They came fairly quickly and fixed the problem. The hotel offers parking at $15 a night. The parking area is small and its somewhat difficult to get parking. Overall I liked the hotel, however I did have some issues. First off, the walls are very thin. I was able to hear the entire conversation of the guests in the next room, including when their room phone would ring. My larger issue was the construction. You can smell the dust when you walked into the building, it was not in the room thankfully, but still not something I want to smell. Also, I was woken up at 7AM each day by the sound of construction. That was annoying. I wish they would have informed me of the construction upon check in so I can decide if I still wanted that room (paid for a marina view), but sleep is also important to me. To conclude, it's a decent hotel with great views of the marina. I hope they consider informing guests of the ongoing construction or consider not using that building during construction. Also, I think charging $15 a night for parking is a little steep for the minimal parking spots they have to offer.

"Best Ever"

5
playtime2017, Santa Cruz, California 11/05/2018

Lovely location with a fabulous view of the city or marina. Relaxing. Nice pool and grounds. Quiet rooms, comfortable beds and pillows, great restaurant, welcoming and friendly staff. We have stayed here before and will definitely stay here again!

"Great views"

5
jeffsS3759UB, Reno, Nevada 10/05/2018

King room overlooking marina had great view and staff was just as good. Stay again. Close to other sites and sounds of San Diego. We used uber drivers when going into town on cinco de mayo and had no problems getting to where we wanted to go and have a great time.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It's fantastic to see you had such an outstanding experience staying with us over Cinco de Mayo! I'm really pleased you enjoyed the great views of our marina from your room, excellent service from our staff, and our proximity to other areas of interest around San Diego. We can't wait to welcome you back again soon! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561 x332

"Gorgeous"

5
kdim10, Phoenix, Arizona 08/05/2018

Gorgeous view of the marina, there was a playground right outside the hotel with views of the ocean that my daughters loved, everything was clean, and the staff were all incredibly helpful. Staff members would say hello as I walked by and would ask if there was anything I needed. The receptionist at check-in was very kind. I loved my stay here.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your review and it's wonderful to see you loved staying with us during your visit to San Diego! I'm glad you enjoyed all the views of the marina, our clean rooms, and the convenience of the playground for your daughters. It's especially nice to see you found all our staff members to be so friendly and helpful at every encounter! We hope to welcome you and your family again when your travels bring you back to San Diego. Thanks so much for staying with us! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great location and wonderful views"

4
kylek1972, Milwaukee, Wisconsin 08/05/2018

My room was located directly across from the bay and with all of the windows I had a wonderful view. The parking was a little difficult depending on what time of day I was coming or going. The staff was wonderful and the hotel restaurant was amazing with amazing views of the marina.

"Great surprise on Shelter Island!"

5
Famluv2travel, Huntington Beach, California 03/05/2018

We have stayed in SD at many family friendly hotels from Downtown, Seaport Village, Coronado Island and along their coastlines but BW Island Palms is the best! We will definitely return again! Shelter Island was convenient to many locations in SD. I think the word “Island” made me think it was inconvenient. We stayed in a deluxe water view with the view of the marina and a patio. The room was spacious and clean. We were surprised to see such a large kitchen area with the convenience of being home. We didn't use the pools but how wonderful to have two on the property. We walked along the boardwalk and enjoyed the beautiful views. It is paid parking(much less the other nice hotels in SD)! We had two queen beds. Mine was too soft but my daughter's was more comfortable. Check in was fast especially with the email reminders. Had a great time in SD and a great experience at Island Palms!

"Excellent Stay and Excellent Location"

5
gopherlawyer, Minnesota 29/04/2018

We have been to San Diego several times for vacation, but we have never stayed on Shelter Island. What a great location for a San Diego vacation. Shelter Island was a great home base for everywhere we wanted to go in San Diego, close to airport, and the sights and sounds of the Marina and the fishing pier were great. The Best Western Island Palms was equally amazing. We spend two full days at the pool. They have two pools, and I believe both are salt water pools. What a difference this makes for the kids who don't have to deal with chlorine all day. Hot tubs were also available at each pool and the bar was nearby for drinks. They did have a waiter come to the pool a few times a day as well. We did not eat at the restaurant, but the food at the bar was very good. We stayed in the two room suite and the room was perfect for a family of 5, with a kitchen, living room and separate bedroom. We have stayed at many hotels around San Diego, but this will be the only one we return to on our next visit.

"A great choice on Shelter Island"

4
sxm10, Manassas, Virginia 28/04/2018

Stayed here for 3 nites earlier this month. Arrived late on a weeknight after driving down from LA. Was checked-in promptly and courteously, and given directions to our building (Del Mar) The only real problem with our stay was at this point. I wasn't informed that our room was located in an upstairs room. Usually not a problem except we could not locate the elevator and had a heavy suitcase. Called up to front desk and was informed there is no elevator in the Del Mar building! They offered to send someone to help with our bags but it was getting very late and really didn't want to wait. Don't know why they wouldn't have informed us immediately on check-in that our upstairs room was not accessible by elevator. Later we found that they are currently installing an elevator in the Del Mar building. Other than this issue our stay was great. The hotel is very clean and well-maintained, located on a quiet stretch of Shelter Island between the harbor and marina. Grounds are also very attractive. Shelter Island is not too convenient to downtown SD but it's close enough and we wanted someplace fairly quiet.

"Attending a party here"

5
User 20/04/2018

And it was amazing! Everything was great. We ended up staying the night. I'm so bad at names but Anna/Erin Something like that was a god sent because we had such a time getting my husband in the room haha. He was exhausted and had a little too much fun at the party. Will stay again for sure!

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
It's wonderful to see you and your husband had such an amazing time with us! I'm glad our staff was so helpful in assisting your husband and I hope you all enjoyed a great night's sleep as well! We can't wait to welcome you back and thanks so much for staying with us. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Fantastic Stay at Island Palms"

5
Knani, Pompano Beach, Florida 19/04/2018

My husband and I recently had a fantastic two-night stay at Best Western Plus Island Palms! We'd stayed at the property in the past, and had a pretty good experience, but this time, our stay was phenomenal. The guest services agent at the front desk couldn't have been friendlier and more accommodating at check-in. We booked a Marina View room and I asked if we could stay on a higher floor. Not only did she put us in a 2nd floor room with a balcony facing the marina, we were in the newest building (Casa Marina) and it was gorgeous! Honestly, I didn't expect to be upgraded since we booked through a third-party site (and got a great rate). It was a wonderful surprise. The room was clean and beautifully appointed. I also loved that it had an interior door (entry to the room). The room we stayed at a couple of years ago was on the ground floor with an exterior door. The room had a mini-fridge, microwave, and coffee maker, as well as a great TV. There was plenty of room as well. The ONLY odd thing was the fact that the bathroom door would not stay open and there was no ventilation, so after a shower, it did get steamy and stay that way for a bit. Otherwise, the room was perfect! Shelter Island is such a peaceful place, yet is close to so many attractions. I loved walking over to the bay and taking pictures of the sunrise over downtown. Everyone was so nice and the room was clean and comfortable. We really enjoyed relaxing on the balcony overlooking the marina in the evenings. The employees clearly care about their customers and ensuring they are happy with their stay. I wish we had stayed here during our entire time in San Diego. We will definitely be back.

"Great, friendly place"

5
dewanevl, Milpitas, California 16/04/2018

Came here for a quick getaway. Friendly attentive staff. The rooms on the street side had a nice patio but the rooms on the harbor side are a little quieter. Staff was extremely attentive and friendly. We'll be back!

"Amazing Hotel at a great price"

5
User 16/04/2018

I only stayed one night in this hotel because I went to a concert at Humphrey's by the bay. The king room I stayed in was half the price at Humphrey's Inn. My Room faced the water front. It was very clean, everything worked well in the room and I really liked the room decor. Overall, I recommend this hotel.

"Great place for family celebration. Very accommodating!"

5
ysmusgrove, San Diego, California 16/04/2018

We celebrated my sister's retirement party there and everything was great. Second big family celebration there and family flew in from all over the country. Convenient to the beach, marina and airport.

"Excellent place to stay!"

5
User 15/04/2018

I can't say enough good things about this hotel. I first stayed there solo last year, in July, to visit a friend who was the bar manager at the time. He was able to upgrade my room to a suite, which was an awesome room - full kitchen, great living room and incredibly spacious King bedroom and bathroom. The rooms were clean and comfortable and the bed very comfortable, although at the time the carpet was badly stained and needed replacement, which I hear they've since done. The rest of the hotel was great, clean, relatively quiet, and very scenic, especially on the marina side! Unfortunately, this year, my friend passed unexpectedly and myself and some friends came down for his funeral and stayed at Island Palms. It was again a wonderful stay, clean, comfortable, and accommodating, with great views and great food in the Blue Wave restaurant. They were very willing to upgrade ya as much as possible in a very solidly booked hotel, and our rooms both had great views in the newer section of the hotel. Considering the curcumstances, this hotel was a great place to relax a little and take some of the strain off a tough weekend. I will be staying there again!

"Awesome place"

5
raulramirez915, Huntington Beach, California 13/04/2018

Great place to stay cant wait to come back. Whish I had more time to relax and enjoy the area, plenty of things to do in the area loved my walks near the waters edge, If you need a place to stay while in town this is it. I am booking my next stay there very soon.

"Really cool place to stay in San Diego"

5
mrlasvegas2u, Las Vegas, Nevada 12/04/2018

This hotel is really nice, and the rooms are huge. I stayed in the 3 story building with elevator, I can't remember the name of the building. Ask for that building, because rest of them don't have elevator and you will have to drag your luggage upstairs. The room was huge, the doors opened up to the water. There is no bad view at this place. Very close to the airport. The lyft guy was confused and lost, and it is in a island, so if you want to pick up grocery and water, get it before you get to the hotel. After 10, nothing is open nearby. I learned these things the hard way. Also, they don't have a bell man to help you, so if you have heavy luggage, ask them if someone with a golf cart will drive you to your room, it's a bit of a walk from the reception. The front desk was very helpful, and there is a gym in the reception lobby. This is a very good quality hotel in a very good price in SD.

"Exceptional for the price!"

5
Katura S, Phoenix, Arizona 12/04/2018

I visit San Diego often and its always a struggle finding that in between of spending on a budget but finding a good quality hotel. This hotel has a beautiful lobby and the room itself was very clean with marble counter tops and shower. The pool location was great because it overlooks the marina and along the backside of the hotel is a pathway that follows the marina. When exiting the hotel, you have a great view of some homes along a hill across the bay. I will stay here again!

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you so much for your review, Katura. We're delighted that you found our hotel to provide both good quality and great value. It's wonderful to see you enjoyed so many things including our lobby, your room, our pool areas, our location and our views! We can't wait to welcome you back - we're glad you found us! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Very nice"

5
Rick K, Parrish, Florida 09/04/2018

Great Room and ample space. Great view of marina. Staff, especially Luis, cordial and welcoming. Bar small But comfortable. Burgers and solid well prepared and Reasonable. Jeff did good job and the bar.

"Best Western Island Palms getaway"

5
User 07/04/2018

We always love staying at the Best Western Island Palms because it feels like we are farther away then we are. Always friendly staff, Blue Wave Restaurant on premises has really good food. We take advantage of the Beautiful property and well-kept Gardens for evening walks. Marina views are coming as well that's beautiful.

"A relaxing resort located in a quiete corner of San Diego"

5
KelvinZhang, Shanghai, China 06/04/2018

We travelled to San Diego this February with our 12-year-old boy. Since we did not plan to visit Lego City or Water Sea World, a quiet hotel offering reosort feeling is our expectation. In this regard, Best Western Plus Island Palms Hotel & Marina matches our requirements perfectly. The Shelter island is not far from everywhere but away from noise. The building is quaint and the room has perfect view of the harbour. Self-parking fee is not that expensive as in other hotels (approximately $10 per day). There are plenty of good restraunts nearby including Thai food, Italian food or BBQ. Strongly recommend!

"Older VERY NICE Hotel with friendly staff"

5
gengolden, Dallas, tx 04/04/2018

My husband and I decided to make an impromptu trip to San Diego. On a budget. Having never been to shelter Island aside from when we were kids, thought this might be a good idea. And it was! What a beautiful view from our balcony from room 543! Overlooking the fishing pier we were able to hear the wonderful helicopters from the base, and what ships go in and out of the bay. An older room, yet spacious. Good size bathroom! We are now thinking about bringing the boys back before they join the Air Force. Rather they get shipped off. I think that they would enjoy the many swimming pools, and the beautiful sailboat that line the rear of the hotel. Extremely Nice Place, a very economical.

"Scenic property"

5
patriciasR2247IM, Lexington, Massachusetts 04/04/2018

Friendly staff throughout, particularly Danny at Front Desk. Lovely views from our third floor room and balcony at Casa Marina. Relaxing pool areas; we enjoyed the fireplace in the pool area to sit by in evening.

"Lovely hotel in Füssen "

5
User 04/04/2018

We arrived late afternoon in Füssen and didn't have a room yet but found this jewel in an area of less than ideal rooms with old carpets curtains and creeky beds. We got the standard room on the main street, there was no noise from the street, the room was modern, beautifully decorated with a very comfortable bed and lots of pillows. The restroom was a decent size with a very good shower. The parking was cheap at around 5 euros and the breakfast was around 9.50 euros and even though we didn't eat at the hotel, I did see that it was a bountiful buffet. We really loved this hotel and will definitely stay again if we are in the area.

"Beautiful Property"

4
Bill J, Kettering, Ohio 03/04/2018

When we arrived they said they could not provide the marina view that I had reserved 2 months earlier. They offered me an inside room which I complained about and then they came up with a bay view room. The room was beautiful, roomy, comfortable and clean with a nice outdoor balcony. It also had a large counter for working with extra electrical outlets. The light switches are in a weird place but we got used to it. The parking is very convenient but you pay $15 per night for it. I think you could unload and park across the street in a park which has ample parking and is seconds away. We ate all our meals at good local restaurants and did not use the pool(it looked nice). The views of the marina and bay are beautiful

"outstanding location"

5
don_petrie, Nanoose Bay, Canada 29/03/2018

We have stayed at this hotel many times over the past 30 years and are always impressed by the locatjon to the ocean and the proximity to many great dining possibilities. The views of the city are great, and the hotel has a range of rooms available which offer many chioces.

"Family spring vacation trip"

5
Claudette V, Sutherlin, United States 28/03/2018

I stayed at this hotel with my grandchildren because it is the perfect hotel for a family. The food is very good and covers each persons taste. The heated pool was perfect for busy teens. We walked all over and the view from our room was lovely. The room size worked for us. The hotel staff was gracious and helpfpul.

"Nice hotel"

3
taylorks13, Madison, Wisconsin 27/03/2018

We stayed here for four nights. Very comfortable beds. Enjoy the location a lot. Made use of the free bikes and tennis courts. That kind of made up for the $15 per day parking fee. We stayed here for four nights. Very comfortable beds. Enjoy the location a lot. Made use of the free bikes and tennis courts. That kind of made up for the $15 per day parking fee. We really liked the location in San Diego right in the marina. One thing I wish they would've had in the lobby is coffee and water. This was the only hotel I have stayed in that did not have that in the lobby. Very spacious rooms. The only negative I would say : for some reason we could hear very strange noises from the room above us every night every day. Sounded like they were dragging furniture across the floor or something?Other than that we really enjoyed the stay. We would definitely stay there again.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your review! It's wonderful to see you enjoyed our location, our rooms and the free amenities we offer our guests such as bike and tennis court rentals.I'm really sorry for the strange noises coming from the room above you and hope this wasn't too much of a disturbance during your stay. It's great to see you'd love to stay with us again and we hope to have the opportunity to welcome you back soon for an even better experience! Thanks so much for staying with us. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great place, great location"

4
pb7711111111111111, Riverside, California 26/03/2018

very nice rooms, grounds,. 2 pools and jacuzzis, restaurant......we had a 2 queen room was was very spacious and included a microwave and mini fridge...nice walking area along marina or cross street to walk along the harbor with great views and even a fishing pier! the location is perfect for wherever you want to get to in San Diego!

"Upgraded to queen suite"

4
BB343434, Stillwater, Minnesota 25/03/2018

Glad I upgraded to a queen suite. The hotel was booked and although AAA/Delta travel said I would get a free upgrade I didn't not the Hotels fault. I did request a priority with the Island Palm days a head for a and 2nd floor room which I got only after upgrading to a queen suite. But glad I did it had a eating area which was nice for a longer stay. Only one issue: The shower handle had broken at night during our stay and was promptly fixed. There is wear on the toilet flush handle its missing some paint. Other wise we enjoyed are room.

"Island Palms Hotel and Marina"

5
Tanya M, Portland, Oregon 22/03/2018

Excellent! We enjoyed our stay. Peaceful. One of the best locations in San Diego! Helpful staff. Good food and service. Nice room with a view. Pleasant pool and hot tub. Easy check in and check out!!!

"Clean, Quiet and Affordable"

4
User 20/03/2018

Great location, only 10 minutes to downtown or airport, quiet as your off the main strip. Rooms are dated but comfortable and clean. the hotel is made up of multiple out buildings which was nice as it kept it quitter. Food was great, as was the atmosphere. Will defiantly stay again when in the area. There is a fishing pier directly in front of the property which was nice for evening walks.

"Good location"

3
GMTPLANO, Branson, Missouri 16/03/2018

We chose this hotel because of the airport location. The highlights include the staff and the breakfast. Both were excellent. Unfortunately, though, there were several downsides. The beds were very hard. It felt like we were sleeping on box springs. Additionally, our room was not well cleaned.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you very much for staying with us and providing feedback on your experience. I'm pleased to see you found our staff, breakfast and location to all be excellent! I'm sorry to see you did not have a comfortable night's sleep on your room's mattress. I also want to apologize that your room was not cleaned to your satisfaction – this is something we pride ourselves in and we are reviewing your comments with our team to ensure that we provide every one of our guests with a clean and comfortable room. I hope you'll consider coming for a return visit in the future so we can provide you with a truly exceptional experience in every way! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"graet stay"

5
User 15/03/2018

the hotel is well placed and is quiet. The staff are helpful and the facilities are great. The food that was served was of a high quality and there were free newspapers at reception. This is the second time we have stayed at this hotel and would definitely go back if going to San Diego

"Beautiful location and friendly staff"

5
User 15/03/2018

If you want a beautiful location and relaxing stay, than the BWIPH&M is for you. The staff is wonderful and staying in one of the rooms is a treat either harbor side or marine side. Give the hotel a try.

"Only one night but seems great hotel"

5
Andres_Jaramillo_U, Medellin, Colombia 10/03/2018

I was only for a night at this hotel and did not get to use many of the facilities. However front desk staff were very helpful and took care of my luggage the entire day I was gone. It's located in a beautiful area and very close to San Diego airport which makes it a great choice if you new to be early at the airport.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you so much for your kind words, Andres. We're thrilled to know how much you enjoyed your short stay with us! It's great to see our front desk staff took such good care of you. We hope you'll have the opportunity to come for a longer visit soon so you can take full advantage of our location and amenities. Thank you for staying with us! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Very clean and comfortable hotel with great surroundings"

5
ken D, Issaquah, Washington 09/03/2018

The staff was helpful and friendly. The room was comfortable and quiet. The grounds and location are pleasant. We had good food and all room service requests were prompt and delivery person was the same each day and was pleasant to talk with and very efficient.

"Great Value in a Beautiful Location"

4
Jered W, St Paul, United States 06/03/2018

Stayed here for a weekend trip to San Diego and it did not disappoint.The location on Shelter Island is awesome (ocean on both sides!). The room we stayed in had a great view of the marina. The hotels have two pool areas, both of which were set up well and had pretty great views. The only two knocks against this place are the walls are pretty thin (doesn't bother me, but might be a problem for some) and the $15 nightly parking fee. I know this is pretty typical in the San Diego area, but I see it as a negative nonetheless. All in all, this is a great hotel for the price and I would definitely stay again.

"Great location and stunning views from the room"

5
User 03/03/2018

We loved staying at this property for a quick winter get away. This property is on Shelter Bay so there is a marina on one side and bay on the other. Across the street is all park and piers to take great walks. The rooms were very large compared to newer hotels and the maintenance was good. We are picky about clean rooms and this room passed our test. We stayed on the 3rd floor and it has a nice balcony to sit and watch the ships come.

"Lovely location, clean and great view"

4
Gingerwoolf, Cobble Hill, Canada 03/03/2018

I booked this hotel as I wanted my husband to enjoy his birthday time away in beautiful San Diego. It did not disappoint. We faced the marina which was a lively view. The weather was too cold to sit out on the balcony, but I cannot blame Best Western for that! We were on the second floor and there did not appear to be an elevator, but to be honest I didn't ask, as it didn't bother us. We did not use the restaurant except to get bagels for the trip home (and they were fine), and the staff gave me a big bag of ice for our cooler. Check in was 4 pm, and I asked for an earlier check in but as it happened our room was not available until 4:30. We would go back though.

"Expected more from this hotel"

2
Trish B, rural Alberta, Canada 01/03/2018

Based on good Tripadvisor reviews, we booked this hotel for 4 nights in San Diego. We drove down from Alberta looking for some nice weather. Our disappointments were: Suite room with kitchenette and 2 queens was smaller than what we needed for 2 adults and 2 kids. Most of the hotel, rooms, carpets and furniture looked worn. The heating/cooling system was very noisy. There were not enough utensils or bowls in the kitchen to allow any real cooking. The worst thing was that the bed was completely sagged out in the middle. We didn't sleep well and woke with back and neck pain. Poor sleep quality was the reason we shortened our stay. Please replace the mattress! But on the positive side: our children (age 9 + 11) really loved the 8 foot pool, spacious and beautiful as in the pictures. They dived and swam for hours. The bathroom in our suite looked updated and very clean. The hotel location on Shelter Island San Diego is unique. It was fun looking out over the marina.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Trish, I really appreciate you taking the time to share your experience and I want to sincerely apologize that your visit did not measure up to your expectations or our standards. There are several issues in your room that should have been noticed and addressed before you arrived and I'm very sorry they were not. I've located your reservation and our team will immediately check the mattress in your suite along with the heating/cooling system. We will also make sure the proper amount of utensils and bowls are stocked in your kitchen. I also want to apologize that the carpet and furniture in your room appeared worn. We are in the process of installing brand new carpet in many of our rooms as well as making additional updates around the property. I'm very glad to see you enjoyed our waterfront location and also that your children loved our pool so much! I wish things could have been this wonderful for your entire visit and hope you might give us another chance in the future to provide you with a true five-star experience. Thank you so much for staying with us. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Nice location and close to everything in San Diego"

5
ryanfabro, Seattle, Washington 28/02/2018

Stayed at this property for 5 nights with my family and we enjoyed our stay. Breakfast was delicious and Paula took very good care of us. Overall, the staff we encountered was excellent and very approachable. The pool was nice and the hot tub was perfect after a long day. The location is great as well, just a few minutes drive from the airport and many of the popular tourists locations are within a short drive.

"Great room"

4
James U, Peoria, Illinois, United States 28/02/2018

We stayed in a suite with a king size bed and an extra room with french doors separating. The room was clean and it was great having the extra space with a baby. She goes down at 7 and then my wife and I had a separate room to read, have a few drinks, and watch TV without bothering the baby. The air conditioners were a bit weird and we couldn't get the temperature right. Also the room was a bit noisy, not too bad but you could hear the neighbors and traffic outside. The room could have had a view of the harbor but it was blocked by bushes which was a total bummer.

"Boot Camp Graduation Trip"

5
User 28/02/2018

We came to San Diego for our son's graduation from Marine Corps boot camp. This hotel was just a ten minute drive from the airport and MCRD San Diego. We loved the ambiance and the rooms were beautiful, comfortable and very clean. We had two rooms in the Casa Marina building, both with water view balconies which we really enjoyed. One room had a peaceful view of the quiet marina and the other room faced the road and Coronado Island- my husband loved watching the aircraft and action going on in that area from our balcony. We ate breakfast at the restaurant, which was delicious and affordable (however we found the dinner prices high and seemed the menu was mostly seafood so we did eat there for dinner). Shelter Island was such a wonderful place to stay and really made our trip feel like a beach vacation. We would absolutely stay here again and recommend this hotel!

"Best of Shelter Island"

5
LandCruisers, San Diego, California 26/02/2018

Last time we stayed on Shelter Island we were disappointed in our hotel, so we checked out the Island Palms and after seeing the rooms and talking with staff vowed to stay there next time. We're glad we did! Our room was lovely, the setting was peaceful, and the people in all departments were welcoming, professional, friendly, and competent. We have low expectations of hotel restaurants, so rarely eat in them, but this time we tried the Blue Wave and couldn't believe how good it was. Definitely a Hidden Gem. The menu offerings are varied and interesting (a seafood chowder that included macaroni and cheese! Thai fried Brussels sprouts!). The bar is very small (only 3 inside tables, plus bar stools)) but the dining room,complete with white linens, also offers bar service. Breakfasts were excellent, with Paula, who used to work at Red Sails Inn (sadly recently demolished) offering her big smile and perfect service to all her new customers. When we checked out, Danny, at the front desk asked how everything was. We mentioned a couple of things that could have been better (the bathroom exhaust fan was a bit noisy, and the heater was balky). Before we got back to our room, the maintenance man was there to see what could be done. We weren't particularly perturbed by the fan nor the heater, we only mentioned it because we thought it would be helpful. In some places staff gets defensive and you wish you hadn't said anything. Not here! They genuinely wanted to know, and acted on it immediately. Impressive!

"Yacht Club and harbor setting"

5
User 22/02/2018

Charming hotel in the PERFECT location! Well appointed and comfortable room! Great view of sailboats from my room. Desk, grounds, hotel, and restaurant staff were very cordial and friendly. The hotels on-site restaurant was OUTSTANDING!!! Very clean and attentive servers (especially Jean)! The clam chowder was superb! The clam, oyster, and shrimp bowl I ordered wasfresh and delicious!!! A must-do spot to stay or at least enjoy their fabulous restaurant! I'll be back!!!

"Great location and room!"

5
Liz A, Shady Cove, Oregon 21/02/2018

This hotel is right on Shelter Island and is convenient to restaurants, the airport and tourist attractions. The staff was very helpful and our suite had a beautiful view of the harbor!! Also we had a very comfortable king bed!! One warning..It is $10 a night for parking.

"3 days in San Diego"

5
IKayy, Westminster, Colorado 20/02/2018

Beautiful view of the ocean, truly helpful staff, quiet facilities and near all the attractions! We got a chance to explore the Shelter Island, Harbor Island, USS Midway and Gas lamp district. All within a short drive! Will definitely stay again :)

"Would love to come back soon! "

5
User 19/02/2018

This hotel was booked for my boyfriend's 40th birthday. I booked a room with a marina view, which there definitely was but just a little hidden behind all the greenery, but that was fine because we were only a few feet away from the marina. The hotel staff were absolutely pleasant and helpful during checkin and checkout. Also, the day before I placed a phone call to see if they offer anything that can be sent up to the room on the day of his birthday, and they were kind enough to email me the a nice spreadsheet of their services, I did not use them because we ended up doing something else, but just the fact that they accommodated me ahead of time was excellent. The room was clean but I wish it was a bit more spacious, also the bathroom needs more ventilation in my opinion, doing make up and hair was almost a nightmare because it was super hot in there that at one point I thought I had a fever. The hotel was located literally 10-20 minutes away from every major attraction, including a ride to La Jolla Cove (which I highly recommend). On the other side of our hotel was a magnificent view of the San Diego downtown area plus the Naval Base. Overall experience with the staff and the stay is 10+! Very likely to come back again.

"Fecal Matter on the Bed"

1
User 18/02/2018

My husband and I chose this hotel based on so many rave reviews. Upon arriving our room wasn't ready. We were very limited on time given a wedding we we were in town attending that day. We got a room and literally dropped off our luggage off and left to head to the wedding. Upon our return after a long night we went to get in the bed only to find fecal matter stains on the bed spread. Called the front desk - waited 15 min. They said they were going to send someone but never did. Called a second time - about 10 min later a severity guard showed up with a gross replacement bed spread we were supposed to put over the dirty and soiled blankets. They acted like nothing was wrong. When they saw the disgusting cover they said they would be back with something else. My husband and I were extremely tired and honestly staff didn't take the matter seriously. After waiting another 20 min we decided to drive two hours home. Worst experience - awful service - I will never stay at a best western property again. (This is supposed to be a Premier property ).

IPManager, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
I am truly sorry that you were checked in to a room with stained sheets. This should never happen and any stained or damaged linens should be caught during our cleaning process and disposed of properly. I apologize that you felt our staff did not adequately address your concerns. According to our records, we helped relocate you to another room where you stayed the night and checked out the following morning. Our staff assisted you when you departed the following day and I later spoke with you about your concerns over the phone. Once again, I sincerely regret we were not able to provide you with the superior experience that most of our guests enjoy. Sincerely, Leidy Prado Director of Guest Services (619) 222-0561

"Perfect Location"

5
User 13/02/2018

Island Palms was a pleasant surprise, not knowing Shelter Island area. The setting was quiet and loved having the marina on one side and the bay on the other side. Hotel room was very clean and bed was wonderful! My only recommendation, if requesting a room on the ground floor is not to be on the end. The occupants going up the stairs and using the sliding door seemed to be magnified by the echo of the walkway. Very noisy!

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your review! We're delighted you found our hotel to be such a pleasant surprise and it's great to see you enjoyed our quiet setting and waterfront location. We're glad to see your room was spotless and your bed was wonderful! We hope to have the opportunity to welcome you back soon - thanks so much for staying with us! Spencer Priest Front Desk Supervisor (619) 222-0561

"Loved it. "

5
chichullo, chichullo 13/02/2018

We stayed here for a few days prior to a cruise. The staff and service were the best. Friendly efficient. As they were not full we were upgraded to a bay view room, 519. It was a pleasure to watch the navy ships come and go. And the jets were amazing. Very busy place. We were right across from the boardwalk and spent many hours just strolling in the sun. Grounds of the hotel were lovely. Our rooms was comfortable and clean. We are already planning our next visit here. Very nice fire by the pool after dark. Had happy and and dinner one evening in Blue Wave, enjoyable.

"Overuse of Cleaning Products Ruins Seaside Vibe"

2
JJ G, San Francisco, California 13/02/2018

We checked into what was supposed to be one of their best class of rooms--a one bedroom suite with marina view. The first room we were assigned to was situated with an obstructed view of the downstairs suite--a large a-framed roof that covered about 50% of the viewing area. It sticks out beyond the top floor by several yards-estimated 10 yards at least. The other issue was with the use of highly toxic chemicals for cleaning and deodorizing the room. It was an extreme smell upon entry, that made by chest tight and I could feel a headache starting. So we were given another room, this time with a view obstructed by a large tree and with a terrible chemical smell also. My husband touched the stuffed chair, and goo came off in his hand, which smelled terrible. It was a very toxic environment that even opening both the entry door and patio door did not remedy. We were then taken to a third room that had just been checked out of that had not been cleaned yet to view. It had the same obstructed view as the first one and had not yet been cleaned. It smelled like cigarette smoke, the furniture was very shop worn and grubby looking. The room, even though facing a sunny marina, was very dark and dingy looking. At that point, I went and sat in the car and fortunately found another hotel to stay at. So we checked out and left Shelter Island. Its a shame that this hotel apparently has such old, smelly carpets or furniture that they feel the need to try to mask it with highly toxic smelling chemicals. I made a note when reserving that my room not be treated with such chemicals and was assured with a phone call I made before checking in that it would indeed not smell weird. The chain hotel I ended up moving too checked me into a room that had just been cleaned--it was spotlessly clean but had no residual toxic smell. The location itself is somewhat out of the way of the area attractions and involves driving through Shelter Island traffic, then Point Loma traffic to get elsewhere. The area itself has a gritty feel to it, although there are nice view of San Diego if you cross the parking lot, cross the street and look to your left.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
I'm truly sorry for your disappointing experience and I want to apologize that we were not able to provide a room that was comfortable for you. It's important to us that all our guests receive a room that is completely pleasant and satisfactory for them. I regret we were not able to find a room that met your expectations. Please know that our property uses only standard hotel cleaning products. We recently installed brand new carpets in the suites you visited and we are continually updating and upgrading our amenities in an effort to offer our guests fresh, clean and comfortable rooms. Our management team is also working to ensure that we are using only the necessary amount of cleaning products while servicing our rooms. Once again, I hope you'll accept my sincere apologies that we were not able to meet your needs during your recent visit. We appreciate you taking the time to provide us with your feedback so we can continue to improve our guest experience. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Scenic location "

4
equinoxWashDc, wash dc 12/02/2018

Shelter Island is a maritime paradise so if you enjoy watching boats this hotel is a great option. You can stroll on the walking path directly across the street. The complex is quite sprawling and we were in a 2nd floor room far from the main lobby. So a bit of a schlep with luggage. Front desk staff is superlative and responsive. The room was clean but the bath tub was kind of springy underfoot. Bed was comfortable.

"WORST"

1
User 09/02/2018

Mildew carpet, super noisy. Bathtub was plastic and the room smelled awful. Super far away from any food. Staff was friendly but the property was disgusting. WiFi hardly worked and the building carried noise everywhere.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Kenzie, I'm so sorry to see you did not have an enjoyable visit with us. We work hard to take care of our guests and to help keep our property in great condition. I sincerely apologize this was not your experience during your recent stay. I'm very sorry there was a mildew smell in your room and also that you were disturbed by noise. Our staff is always available to address any concerns you have during your stay and we hope you won't hesitate to bring any issues to our attention so we can have the opportunity to take care of them immediately and help make things right. Our housekeeping department is performing a deep clean of your room and the carpet to make sure the room is fresh and clean. We are also testing the Wi-Fi signal there to ensure it is strong and the connection is fast and reliable. On the positive side, I'm glad you found our staff to be so friendly. We'd love to have another opportunity to take outstanding care of you if you return to stay with us again in the future. Thank you so much for your time and feedback. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Beautiful views"

5
Lynn H, San Diego, California 08/02/2018

This is in a great location where you can stroll along the waterfront and docks. Parking was easy and free and the room was very comfortable. We had a lawn outside our room and a walkway along the docks. Great restaurants within walking distance.

"San Diego Stay Place"

5
Patricia L, Palos Heights, Illinois, United States 04/02/2018

Great location. Close to Kona Kai Resort at a fraction of the cost. Quiet but close in , Shelter Island is an ideal location. Many rooms overlook the marina and have terraces. Very comfortable. Go to Kona Kai for happy hour!

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Patricia, Thank you for your review! I'm so glad you enjoyed our location, our views as well as our value. We hope you'll come stay with us again when you return to San Diego! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Layover to Hawaii"

5
Jean C, Orlando, Florida 04/02/2018

This was our second stay, next year we want to come back and make this our actual destination! The room was comfortable and cozy, lovely porch overlooking the bay! Breakfast at the hotel restaurant was affordable and fantastic and our server was great!

"Honestly my worst hotel stay ever!"

1
User 04/02/2018

Arrived an hour early and advised room wasn't ready, so I went to their restaurant on site and had a bite to eat. Around 3 pm the hotel called me on my cell phone to advise my room was ready. Check in was good, however surprised to see $10/night parking fee that was not listed on Expedia during check in. The room appeared nice until I saw my view (no view at all). The hallway door slammed loudly as their was no apparent closure device to minimize the slamming of the door. This proved to be a huge annoyance when adjoining guests entered or left their rooms throughout the evening until about 9 pm. To say I felt claustrophobic in my room with the lack of any view at all cannot be overstated. Then to top it all off being awoken at 7 am by the thunderous roar of large wheeled garbage bins being rolled out in front of my room to be picked up by a garbage truck really just did me in. When the back up beeper sounded and remained beeping for many minutes any hope of getting a few more minutes of sleep were quickly abolished. What a horrible experience! Who schedules garbage pickup at 7 am? ????Best Western

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Todd, I'm truly sorry you had such a poor experience staying with us. I especially want to apologize for the noise issues you faced from nearby doors shutting and from the garbage truck pickup. The trash pickup is scheduled for several hours later and we have reached out to ensure the company is adhering to this schedule at all times. Our maintenance team is also adjusting the door closers in your building to make them as quiet as possible so nearby guests are not disturbed. I regret that the room was not comfortable for you due to the lack of a view. While many of our rooms do offer water views, we also offer standard rooms without views for a reduced cost. This is the type of room you received since your reservation was for a standard, non-view room. Like most hotels in the area, we do charge a nightly parking fee. This fee is listed both on our website and also on our hotel's Expedia page. Once again, I'm sorry we did not provide an enjoyable visit for you, Todd. I hope you'll consider staying with us again in the future. We'd love the opportunity to provide you with a much better experience the next time around. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Enjoying a week of comfort and beauty"

5
goodCatawbaIsland_Oh, catawba island, oh 03/02/2018

We arrived this past Wednesday after leaving a very cold January behind us. Upon arrival our very pleasant registration clerk (Danny) checked us in to a comfortable mini suite in the Case Del Mar bldg. The marina view is beautiful with spectacular color following sunsets. The room is spacious and bedding comfortable. We are enjoying coffee in the mornings on the balcony overlooking the pool. Guests seem to be considerate of one another and in conversation many being return guests. This speaks volumes for the friendly attentive staff. The pool and jacuzzi areas are well maintained with plentiful landscaping. Complimentary bikes are available to view Shelter Island. We have decided to extend our stay and Danny was most accomodating with our request. Appreciation to all making this Best Western the BEST!

"One night paridise"

5
User 01/02/2018

The location was perfect so much to see and we walked everywhere, we did not have to worry about parking as it was taken care of at the hotel. Staff were great, rooms clean and nicely decorated. Bed was comfy, and the room was quiet. Cannot wait to stay again.

Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dianne, thank you for sharing your great experience! I'm delighted to see you enjoyed a clean, comfortable and quiet room along with great service from our staff. I'm thrilled to see our location was perfect for you, too! We can't wait to have you back as well - come visit again soon! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Great service"

5
User 31/01/2018

As soon as we got to the receptionist desk , Brenda was very welcoming as she was very helpful getting us rewards and offering one of the best rooms available. Food was A1 , servers politely get you anything you need, no doubt one of the best costumer service ive had . ??

"Great value!"

5
H294JEheatherc, Calgary, Canada 29/01/2018

We recently stayed here with our three year old to go to SeaWorld. jenny at check in was outstanding to accommodating any of our requests! Great restaurant and location to SeaWorld etc. Will definitely stay here again.

"Perfect resort , make you feel wonderful!"

5
clairedF24EW, Quebec, Canada 28/01/2018

Looking for beautiful best western to unwin... ? Perfect location facing ocean or marina, cant beat it! Lush greenery , flowers of paradise, humming birds, feel the soft beat of the place, time had stop here.

"Girls Weekend!"

5
User 27/01/2018

The place is one of the best Best Westerns I have ever stayed at. When we checked in we were upgraded to a suite because we were celebrating too special occasions. Danny who worked at the counter was wonderful and we he provided the best customer service. You can see the Bay from our room and behind us was the harbor. We walked 3 miles everyday along the water and enjoyed the beautiful weather. We are literally 5 minutes from the airport and centrally located. I can't wait to come back during the summer, however, I'm sure the rates will be higher and a lot more people.

"Wonderful relaxing break"

5
lyntadworth, Tadworth, United Kingdom 23/01/2018

We came from the UK to visit San Diego over New Year. Had a wonderful time and enjoyed our stay at this hotel very much. We would highly recommend it. Great views, rooms spacious and clean. All amenities there and staff were very helpful. We miss the breakfasts ..... good thing we took lots of pictures to remember how great it was there ....... now we are back home in the gloom (with rubbish breakfasts!).... Cant wait to come back again. Thank you so much for a relaxing wonderful holiday.

"This hotel puts the BEST in BEST WESTERN"

5
HOGG00007, Steinbach, Canada 21/01/2018

This is our 5th year in a row that we are staying at BEST WESTERN ISLAND PALMS. WOW this BW puts the BEST in the BEST WESTERN name. The staff from BOB LEVINE the manager, to just any staff member we meet , they are so friendly and accommodating every time, the rooms are very clean and nice size, the two pools and two hot tubs are very nice, but what stands out is the hot tubs have jets NOT bubbles, and those jets are nice and hard to massage ones weary body. The BEST hot tub anywhere. The beds are very comfortable, not to hard nor to soft. The location on SHELTER ISLAND right in the middle of the city is amazingly quiet, with no thru traffic, the downtown views across the bay are amazing, the walking paths are great for exercise. One can stay on the island and be totally content. We would highly recomend BEST WESTERN ISLAND PALMS to anyone from single to couples to families. Great play structure for kids in park. Come for one night stay for a week. Now putting in elevator for second floor guests.

"Great location with easy access to all San Diego sights."

5
efsmisc1, Kaysville, Utah 15/01/2018

Single King room with great views of the marina and the San Diego skyline. % minutes to the beach cliffs at Hill Street, 10 minutes to Seaport Village, 20 minutes to Coronado Island. La Jolla is north along the coast with many coastal villages and unique cuisine. The hotel is quiet, clean, convenient.

"Awesome!"

4
User 14/01/2018

We have nothing but great things to say about our visit before the holidays. Staff was friendly and helpful. Beds were sooo comfortable. This was our first visit to San Diego and We will definitely be back !

"Positives and negatives"

3
Vicki G, houston 14/01/2018

We stayed here and came in the day of the winter rainy storm. They upgraded us to a Marina view which was nice. The first three days were nice and quiet tues-thurs. friday night there were people above us running, moving furniture, dropping stuff,loud... finally at 1100 they quieted down . The next night, mind you, the night before we are to leave, my teen awakens to the sound of “ oh! Oh! “ at 230 am. So now i am awake and try to turn on my window unit to drown it out.. so it was time for us to go to Dunkin donuts at 4am. I really enjoyed walking the marina at night which was awesome. I enjoyed the fire area at the pool. The room was a bit tight to open the door right at the bed but only 2 of us so we managed. Room was very clean. But just didnt enjoy the noise... I am being completely honest and before the last night event i was prepared to give 4 stars, but couldnt. I think the window unit in C120 needs an upgrade or replacement and could use some painting in spots. Yall were very nice and i would stay here again, but i would get a suite in the upper level marina side if i had to do over...

Spencer P, Front Desk Supervisor at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Vicki, Thanks so much for sharing your experience. I'm glad you enjoyed the marina views from your room and a quiet and comfortable first three days at the hotel. I am so sorry this was not the case for your last two nights due to the noise from the room above you. I know this must have been difficult and frustrating and I sincerely apologize for the inconvenience. I also am sorry that the A/C unit in your room had some issues and I want you to know our maintenance team has addressed these. It's so great to know you loved walking along the marina, relaxing at the fireplace at our pool, and enjoying a clean room. I wish your entire experience had been this pleasant, and I'm confident that if you visit us again we can provide you with an outstanding experience in every way. Thank you again for staying with us and providing your valued feedback. We hope to have the opportunity to welcome you back for a true five-star experience in the future. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Lovely hotel, clean, comfortable, good location"

5
Beancounter4, Ontario 13/01/2018

We stayed for 3 nights at the beginning of a trip to southern California and then booked it again for the 2 nights at the end of our trip since we enjoyed our first stay. We were upgraded both times to a suite which was very spacious and provided a small kitchen area with microwave and fridge as well as dishes and cutlery. Beds were comfortable, the rooms and grounds were well maintained. Staff was very helpful. It is a great location overlooking the water, away from the busy downtown yet very close to the airport. It is easy to get from here to the downtown area or north and out of town. The rate was cheaper when I asked at the front desk than I was able to get online. If we are ever back in the area I would stay here again.

"Great views of the Shelter Island Marina and San Diego Bay"

5
Siouxzi, Eden Prairie, Minnesota 11/01/2018

We have a one bedroom suite on the 2nd floor, marina view. Rooms on the bay side can be noisy from the road and the Air Force base on the other side of the bay.The building we are in is a 4 plex so there are not many people walking past. Our suite is very comfortable. The kitchen has a full fridge, microwave and stove top. There is no oven or dishwasher. We ate out. Bed is very comfortable. Some of the pillows are feather. Large bathroom with double sinks and good counter space. Needs more towel racks. No bath tub. Large screen tv in living area and bedroom. Nice grassy area by the marina to sit and read. See picture. Only draw back is that the lanai is right next to the neighbors. I could pour them a glass of wine from our lanai. See picture. The walking here is great. There is a path along the marina and one alone the bay. I walked every day. It is fun to watch all the activity on San Diego Bay: boats, ships, jets, helicopters, birds, people. There are only a couple of restaurants within walking distance. However, there are many great ones within about a 5 minute drive and Old Town is about 15 minutes away. Would definitely stay here again.

"Great location and great staff"

5
Diane S, Long Beach, California 09/01/2018

Our first trip to San Diego and we really lucked out by choosing this hotel. We were facing the marina and really enjoyed the view of all those boats bobbing on the water. Across from the hotel was a walking path that seemed to go all around the bay! We loved the experience and both agreed that we will stay here on our next visit to San Diego.

"Lovely stay at Best Western Island Palms Marina"

5
Ellen K, Tucson, United States 09/01/2018

We really enjoyed our stay in Sam Diego at the Best Western Island Palms on Shelter Island. We stayed in a king Suite for 4 nights in Jan 2018. The room was super clean and comfortable. The marina is beautiful and quiet. We love it and highly recommend it.

"Terrific Place!"

5
kloMassachusetts, massachusetts 09/01/2018

An unexpected change of plans had us in San Diego. We basically saw this attractive hotel and decided to get a room for the night which has turned into 4. The staff is terrific from Danny and Luis at the front desk to our wonderful Housekeeping staff who keeps the rooms spotless, we couldn't ask for a better vacay! The restaurant also has been a delicious way to spend time overlooking the marina! Thank you! Scott and Kim

"Best Hotel in San Diego!"

5
joemiller67, Boise, Idaho 09/01/2018

We recently visited the Island Palms hotel with our six month old and had one of the best hotel experiences to date.The staff at the Front Desk went above and beyond to make their guests feel welcomed and important. Danny was always a friendly face and was willing to answer any questions to make sure our stay was enjoyable. During our visit, I came down with the flu and needed some meds. My wife called the front desk to ask if we could purchase some Tylenol onsite. Not only were they able to charge it to our bill from the phone, but Spencer from the Front Desk hand delivered it to our hotel room within minutes.The phone operator, Hank, called a couple of times to ensure that our stay was going well and to see if all our needs were being met, which is a nice touch. The housekeeping staff was also very friendly and even offered to help carry some grocery bags for us when we had our hands full after a Target run. The rooms are very well maintained and cleaned each day. Every morning we sat on the patio overlooking the marina while enjoying our coffee. At the Blue Wave Bar and Grill (the onsite marina view restaurant), we received wonderful treatment from Robin and Roberto during our almost daily breakfast visits. Robin became an instant friend and bonded with our little son right away. Sometimes we would stop by the restaurant just to say hi to her, even if we weren't eating there. We also had a couple Mai Tais by the pool and they were fantastic. Overall this hotel is a gem. Shelter Island is very safe and central to many San Diego attractions and beaches. We stayed two weeks during this trip and are already looking to schedule our next stay at the Island Palms.

"Poor TV, faulty food management"

3
culebra444, Las Cruces, New Mexico 04/01/2018

This hotel does not offer any premium movie channels except HBO so we must watch poor quality TV... we actually moved to a hotel with better movie choices. Once with very poor food we complained to the manager but still were charged for it.

"great location"

4
F7155VWstevej, wailea, United States 03/01/2018

location is fantastic - pay the upgrade for a Marina view. If you have kids, ask for a ground floor room by the pool or jacuzzi. If you don't have kids and want peace and quiet, ask for an upstairs room AWAY from the pool and jacuzzi.

"Fabulous and beautiful!"

5
User 03/01/2018

Arrived at the hotel in the dark and woke up to a beautiful marina out my back door, with sunshine and peacefulness. The food was delicious from the restaurant. The bed was so comfy and the pillows were like resting on clouds. Really, really nice!

"calm place to stay away from city and the crowd"

4
j a, Newport, Oregon 03/01/2018

near to several beaches, la Jolla, pacific beach, and other attractions. U must drive off island area to go to fast food or grocery, but close to whale watching, museums, airport and crowds of people.Walls are thin and u can hear all neighbors but a nice location with bay on one side and marina on the other. patio on ground floor and balconies on 2nd. Dec 2017 elevator under construction so had to stay on 1st. laundry 24/7. restaurant average some things pricey. stayed in a junior suite with a full kitchen. unfortunately a very tiny fridge without freezer so freezer items checked in at hotel kitchen for a few days with claim ticket was helpful. nice lobby, atm, 2 pools. very pleasant and calming when neighbors are not home

"Nice location overlooking marina"

4
Doooglass, Toronto, Canada 03/01/2018

On Shelter Island, so you get a view of San Diego on one side and Coronado Island on the other. Overlooking the marina, with heated outdoor pools (2) and hot tubs (2). The on site restaurant provides good food at reasonable prices and great service. Staff at the restaurant and hotel were very pleasant, welcoming and helpful.

"Great Stay"

5
User 27/12/2017

The front desk employees were the sweetest and very on top of things. We stayed in a double-queen bed room which was absolutely perfect. The decor was nice and the layout of the room was just right. The hotel also has a pool and jacuzzi. It was also not too far from shopping and food locations. I would definitely stay there again!

"Family Christmas get together."

5
Eddie T, Leyland, United Kingdom 27/12/2017

We all arrived together on the 12th of Dec, eldest daughter from Vancouver arrived first we followed a few hours later. The girls staying in the one hundred series below and us above in the two hundred series with the kitchenette overlooking the bay. The Festival of Lights was magic from our patio, the whole seafront was jam packed, so it was fantastic to chill from above and watch the traffic jams after the event. Lovely walks along the front in both ways and beyond. being an ex Sailor and Ai r Force I was in my element. The hotel staff to my mind we were superb in all departments, special thanks to Danny on the front desk and his colleagues. Housekeeping Ladies were cheerful and superb. Julia (she makes the best Margaritas in the area ) Shannon and Robin for their service all , cheerful and efficient. It was the best position for us, and we were very pleased with our selection and sadly to-morrow the 28th we fly back home to the chill of the UK. In closing,we would return and have no hesitation whilst in the area to book again. Wishing all the Staff a very Happy New Year

"Helpful staff"

5
lisalK1918GX, Nanaimo, Canada 27/12/2017

Great view - be Maria side for the best view. Great walking in the area Carolina R (front desk). She was full of fabulous recommendations. Every one of what she suggested was terrific. Plus she was cheerful & happy.

"loved our stay"

5
533nicholew, Calhoun, United States 26/12/2017

I really liked this hotel. It was nestled in a beautiful area without a much traffic and plenty of parking available. Both the front and back of the hotel has bay views. The room was cleaned (and after I found something that needed attention, it was cleaned again). We were given an upgrade for free to our room as well as free parking after our elevator went out. It was a well run hotel and the staff was very helpful and friendly. I would stay here again, however, The only change I would make is that it is time to upgrade the beds. A little uncomfortable for my taste. It was a nice place to stay and I am likely to stay here again! :)

"Beautiful"

5
onekolap, San Diego, California 26/12/2017

My family and I decided to do something different this year since our apartment is very small. I have stayed at plenty of the other Best Western by far and this one was gorgeous and comfortable. The site is next to a nice little park with a path for walking. At night it is gorgeous if you want to take a nice little stroll.

"Great Rooms & Great location"

5
Stephen D, Edina, Minnesota 20/12/2017

Great staff, always accommodating; and while not especially large the rooms and bedding are exceptional Tv's are great and the internet service is fast. Easy parking for an extra fee. Stay on the marina side if available

"Great staycation getaway"

5
BARBARA C, San Diego, California, USA 19/12/2017

We love staying at Island Palms even though we live a short distance away. Really gives us the feeling of a mini vacation to stay on Shelter Island with the beautiful views. The staff is very welcoming and gracious. Our breakfasts in the restaurant were very good and beautifully presented. My breakfast quesadilla was loaded with fresh avocado and accompanied by pico de gallo and fresh fruit.

"Terrific place to stay while in San Diego!"

5
lexus333, Chigoland, IL 17/12/2017

Very convenient location just 15 minutes from San Diego Airport. Great experience from my first contact with Amber in reservations to my check-in with Danny at the front desk. He went out of his way to make sure we enjoyed our stay. Great rooms with balconies or patios. (Get a water view if you can). Comfortable beds. Plenty of parking. Free use of bicycles. 15 minutes from the USS Midway museum and plenty of tourist spots. Restaurant on premise (with daily happy hour) and more within walking distance. We didn't want to go back to Chicago!

"Always a great experience!"

5
105donc, Murray, Utah 17/12/2017

Quick, efficient check in. Wound up with suite-was expecting king room-great upgrade at no cost! Used points for this stay-easy process. No coffee maker in room-front desk made sure cafe got my coffee fix taken care of. Back in February 2018 for fishing trip. Best value for location in SD for my money!!!!!!

"Great place to stay"

5
U84EVelizabethg, St. Cloud, United States 16/12/2017

Love this hotel. Very beautiful views. Service is great and they even upgraded us to a junior suite for no reason. Very clean.. Loved our week stay. very close to everything we needed and beautiful bay.

Spencer P, Front Desk Supervisor at Best Western Plus Island Palms Hotel & Marina, responded to this review
Hi Elizabeth, it's fantastic to see you loved the week you spent with us! I'm thrilled you enjoyed your junior suite, the beautiful views and the great service from our staff. We hope to welcome you back the next time your travels bring you to San Diego; thanks so much for staying with us. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"A really nice place to stay"

5
sshiel2017, Port Douglas, Australia 13/12/2017

This was our first visit to San Diego. The Best Western Plus Island Palms Hotel is truly a lovely place to stay. Front desk efficient and helpful. We stayed in a suite. Included a well equipped kitchen, very comfortable with a good view of the Marina. The bar very friendly. The Hotel is very well run. We would definitely recommend this Hotel. Very good location. Thank you for a very enjoyable stay...SShiel

"very nice property"

4
rooka222, San Diego, California 12/12/2017

Great location, comfortable rooms and excellent staff. The restaurant did have room service, but did not use. Some construction affected to view while walking on shelter island, but not too disruptive.

"Island Palms Hotel and Marina, Shelter Island San Diego CA."

5
Z6405KPmikeh, Lancaster, United States 11/12/2017

My wife and I have been staying at the Island Palms since discovering it in 2006. We stay here about 10 to 15 nights per year. If you want to stay at pretentious hotel with a pompous staff who think they are doing you favor by simply existing, this is not your hotel. The staff at the Island Palms are always very helpful and pleasant, especially Danny at the front desk who has worked there for many years. The hotel has been remodeled very recently so the rooms are very fresh and clean. The hotel is located on Shelter Island which is really a peninsula in San Diego Bay. The views of Coronado Island and the North Island Naval Air Station about 3000 feet directly across the bay (very close) are spectacular! ( request a bay view room) It can get a bit loud sometimes, but if you love seeing United States Navy aircraft on full display you will love this hotel. You can also sit on your balcony and watch Navy Destroyers, Cruisers and Aircraft Carriers pass by only a few hundred feet away. The view of the San Diego City skyline is awesome, particularly at night! On the back side of the hotel (request a marina view room) is the Shelter Island Yacht Basin, one of the largest marinas in America. If you stay on the marina side, you will have great views of hundreds of power boats, sail boats and even a few mega yachts.You can also walk along San Diego Bay on one side of the island and the yacht basin on the other enjoying the the salt air and tropical island atmosphere. It is only a short drive to San Diego International Airport (8 min) and the Embarcadero (11 min) where you will find the San Diego Maritime Museum including the USS Midway Museum. It might sound a bit cliche, but staying staying at the Island Palms on Shelter Island just feels right. Mike H

"Great place"

4
barrygT9595FP, Sedona, Arizona 10/12/2017

Great staff and beautiful location. Second time at this hotel and always pleased. Restaurant food is good and the patio is great. Very convenient location for the marina. Check in and check out at the desk was easy and the staff very informative.

"Nice hotel"

5
Jay W, Colorado Springs, Colorado 08/12/2017

Was a great stay with a great view. Love the location and the employees here are very friendly and helpful. Close to the airport and local restaurants. Rooms are nice, clean and comfortable. My favorite place to stay in San Diego.

"Love this place!"

4
Aimée S, Lake Arrowhead, California 06/12/2017

Anytime my travels bring me to San Diego I stay here. This is a really neat location; quite & tucked away from the hussle & bustle yet closely convienient to the airport & downtown and nice walking trails on the water front directly in front from the hotel! :-)

"Nice Place to Stay and a Nice View"

5
Donna W, Roseville, California 06/12/2017

We stayed at this hotel for our annual San Diego trip to visit my daughter. The hotel was nice and the staff was friendly and helpful. Our room was just what I requested, ground floor, water view on the Marina. It was nice, it had a little patio that lead to a walkway right along the Marina. We enjoyed our stay and would recommend this hotel. Good price for the area too.

"A Room with a view"

5
User 05/12/2017

A perfect relaxing weekend. I stayed in a king suite-room 204. Amazing marina view from both the bedroom and living room. I arrived early and was able to check in right away and received a room upgrade. Not too crowded since it was just after Thanksgiving. Staff were all incredibly helpful; especially Dennis. Everything was so clean. Full kitchen and large living room with small patio. If you are a tennis player, they have 2 well maintained lighted courts over the parking garage. A great walking path along the water just across the street. Both pools are heated and on the marina side. Can't wait to return.

"Great sunset view"

4
Canucks301, Vancouver 04/12/2017

This is a large complex at Shelter Island where there is no public transport so either you need to have a car or you need to call something like Uber or Lift for your transportation. But other than that there are lots of good restaurants around. I have booked a room with marina view and to our nice surprise we can see some stunning sunset from there. Our room is with 2 queen beds and it's a bit cramped but other than that I have no complaints. The room has microwave and fridge but no other kitchenware. The hotel has outdoor swimming pool that are opened in Dec, spa (i.e. hot tub), tennis courts. The staff are very nice and helpful and we enjoy our stay very much.

"Always enjoy our stay at the Island Palms"

5
Phil S, Rocklin, United States 04/12/2017

It's tradition to stay at this hotel when visiting our kids who attend college in Point Loma & La Jolla. Location is perfect and love the marina & harbor views. Ate breakfast at the Blue Wave restaurant and really enjoyed it. Took advantage of the complimentary bicycles throughout our stay. Hotel and restaurant staff friendly and helpful. Will definitely be back!

"Beautiful view"

5
User 30/11/2017

Huge room with upscale decor and furnishings, dinette, sink with pullout faucet, fridge, microwave, quiet out of the way location, large bathroom, close parking, harbor and bay views, friendly staff, balcony

"Execellent"

5
User 28/11/2017

Thank you. It was an excellent experience. I enjoyed it and people have made it excellent. Hope to make another visit again. I encourage others to pick this one as well. Thank you. Room was excellent and sitting by the ocean was also awesome.

"Family trip"

5
User 28/11/2017

Great hotel, beautiful area with walking paths right there. Convenient to several nice restaurants right there in Shelter Island. Short drive to Sea World and the Zoo. The queen suite was perfect for a family of 6.We will definitely return.

"Beyond Expectations"

5
ebrewster2017, Baltimore, Maryland 28/11/2017

My room was absolutely beautiful! I can not say enough about this hotel I have never stayed at a BW this lovely. The entire team was welcoming and helpful. I would definitely recommend this hotel and will stay again.

"Family Tradition"

5
Janet A, Tucson 27/11/2017

We have been taking my parents here every November for the last 5 years...we love the Island Palms. The views of the San Diego Bay are awesome, the rooms are spacious (we stay in the Casa Del Mar). The staff are always pleasant and helpful. Have recommended to a number of our friends....they agree and have made this their place to stay when going to San Diego.

"Birthday Trip"

5
User 22/11/2017

This was our second time staying at this hotel so nice.. Last time was for a spring break family get away, this time was for my daughters 16th birthday and it was so enjoyable thanks to the staff who welcomed us on arrival and would say hello to us every time we saw them the rooms are amazing exspealey if you have a water view... Also the food is great too... Can't wait tell our next trip to this hotel....??

"We returned"

4
islandrockin, Comox,British Columbia,Canada 22/11/2017

We enjoyed our last visit and we enjoyed the latest visit. I was remembering how close it is to the airport and it is just a short trip to get there. I thought we could hang out at Shelter Island for a few days and we did The hotel is clean and the service at check in was friendly and efficient We had a nice room with a patio & king size bed facing the marina which was enjoyable Pool were satisfactory for a dip and hot tub We enjoyed hanging out at Shelter Island for a few days and this hotel was a good fit We stayed in the Casa Marina building Comfortable beds Nice big bathroom Good value

"Very nice hotel"

5
Jennifer S, Saint Albert, Alberta, Canada 22/11/2017

Very nice hotel - would definitely return. We had no problems whatsoever and the queen suite we had fit our family of 5. The pool was quite nice and our kids loved it. The check in and out were both fast and staff was friendly.

"Disappointing visit"

3
Lifeisonetrip, Las Vegas, Nevada 20/11/2017

Made a reservation for this hotel several months ago, in anticipation of an anniversary visit to San Diego. At the time of booking, I asked for a quiet room. Not a big request, but very important to us. Reserved a king room in the Casa Del Mar building and the room was on the top floor (of two floors), however, was extremely close to the entrance to the building where there was a lot of activity during our entire visit. This included people parking, dropping off luggage, vehicles dropping off passengers, etc. If the weather is nice, you might want to leave the door to the balcony open, however, that is where the noise issue starts. Of course, you cannot do anything about the road noise and the noise from the Military aircraft across the street. You need to know this going in. The rooms facing the other side (the Marina view), may be quieter. Heard room doors slamming all night, and children (I am assuming), running up and down the hall. The hotel seems to host a lot of conferences/seminars and there was one taking place while we were there. Also, the key cards are the worst. You don't slide them, you move them across the access area and they are very difficult to open. A staff member from housekeeping told us that you need to press the door in order to get the card to work. Very frustrating. And the worst issue was the smoking. Although this is a non-smoking hotel and there are signs placed all other to indicate such, there were people smoking under our room, and the smoke filtered up to our room. So much for leaving the door open for a nice ocean breeze. Observed several other people walking into the building smoking a vapor cigarette and others walking around the property smoking. This is a nice property in a great location. The rooms are fine, the beds and pillows comfy. But, there are things that you should be aware of if contemplating a booking here.

"Great stay"

5
Sara S, San Francisco, United States 20/11/2017

We visited San Diego to your UCSD and stayed here through their university tour package. It was an excellent value with comfortable room, delicious breakfast, and beautiful surroundings. Highly recommend!

"Great place to stay while visiting San Diego!"

4
Zhanna E, paramus 16/11/2017

A perfect place to stay while visiting San Diego. Only 10 minutes from the airport and with 15-20 minutes to the major attractions. We stayed in a suite with a full kitchen that was very convenient to have. Rooms are spacious , clean and well decorated. Staff is very courteous. There are bikes available and its great to ride around an island. Overall a great experience!

"Comfortable and convenient"

5
icbevsmith, Greenwich, CT 15/11/2017

The hotel was located near the airport and convenient to what we wanted to do in the San Diego area. We were in town for a family wedding and many of us stayed in this hotel. Service at lunch was a bit slow so we did not have breakfast in the hotel. We needed to get on our way

"great location, excellent price"

4
Camille S, Parker, Colorado 15/11/2017

Surprised by how nice it was for the price! Woke up every morning & looked out the window to see the harbor....sweet! Took a walk on the bay side pavement for a different view. Shelter Island is only about 50 yards wide; you can see both! Great price, great service,great location. Has 2 pools & fitness area, but we were too busy visiting SD!

"Great hotel and beautiful location"

5
Kenneth K, Santa Clara, California 14/11/2017

Great experience at this beautiful hotel. Room and restaurant were great. Enjoyed walking along the marina and bay, both just feet away from the hotel. Staff was friendly and very helpful. Rooms were clean and quiet.

Spencer P, Front Desk Supervisor at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for your review, Kenneth! It's wonderful to see you had such an outstanding experience with us. I'm pleased you enjoyed your room, our Blue Wave Restaurant, and the opportunity to walk along the waterfront. It's great to know our staff were so friendly and helpful during your visit as well. We can't wait to welcome you back again! Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Front Desk Rocks"

5
KSBecerra, San Jose, California 14/11/2017

Front Desk staff are the greatest! Carolina and Luis treat their jobs like gold and they make everything perfect for your stay. I love coming to a hotel where staff are on point and make you feel like at home. Kristin is always willing to go beyond her job to help when needed. Joey has a great smile and his recommendations are great!! You have a great team at the Island Palms looking forward for next year!!

"Two fantastic water views. Back bay and Harbor."

5
timcH6490TE, Orange, United States 09/11/2017

Excellent location, location, location! Right along the inlet to San Diego harbor and across from Coronado Island Naval base. Hours of military activity on the water and in the air. Boats and ships of all sizes coming and going. Views of the buildings of San Diego and all it's lights at night.

"Pleasantly suprised, Great Stay."

5
Theresa M, Germantown, Maryland 09/11/2017

I stayed a the BW Island Palms Hotel and Marina to attend a conference in San Diego. I was initially hesitant because I had a certain idea of the quality of BW hotels. I was very wrong. The grounds of the hotel were lovely, with palm trees and tropical plants. In addition there were a number of interesting sculptures on the property which conveyed the motif of being by the ocean. The staff were very friendly and accommodating. I asked for a room with a view of the ocean, and they were able to oblige. The room was nicely appointed, very roomy and was very comfortable. I had no complaints. I would definitely stay again. The hotel definitely benefits from having the marina in the back and the port of san diego at it's front door. The hotel also fits with the motif or essence of the fishing and yachting culture of shelter island.

"Nice place to stay but"

4
Michael J, Georgia, United States 09/11/2017

Overall very nice place to stay, restaurant was excellent. The toilet seat was missing spacers under so it was too close to bowl and water, Bed was uncomfortable woke up every morning in severe back pain. Also no shuttle service to airport have to pay a taxi or rental car to get around.

"Our stay"

5
User 08/11/2017

We stayed at the best western plus island palms hotel and marina. I would highly recommend this place! We stayed in room 414 and it had its own mini kitchen which was a huge bonus. Close to the water, views of the marina out the back. Two wonderful pools and hot tubs. House keeping done a wonderful job. Reception was quick to respond to any needs. Adequate parking. We loved this place and would stay there again if in San Diego!

"Great experience!"

5
720alexandrah, Salt Lake City, Utah 08/11/2017

We thoroughly enjoyed our 2 nights at the Best Western. Staff was super friendly and accommodated us the best they could. Not only did they let us check in as soon as there was a room available (around noon) but they also upgraded us to a suite because it was available! The food and drinks at the restaurant were great! We ate there for breakfast and lunch both days and had drinks. We had the marina view and it was very relaxing!the bike rental at the hotel is complimentary all day. Our friends stayed at the hotel next door and rented bikes too and we had them out all day but they didn't tell our friends that they would be charged 10 an hour for EACH bike. I definitely recommend this hotel!

"Great place to stay"

5
mrtoken, Santa Clara, California 01/11/2017

This is a great place to stay in San Diego CA. The front desk staff made it easy to check in and out. Very close to everything in San Diego. The rooms were clean and quite and good view of the harbor.

"Great Value, Tranqil Location"

5
ajftravels, Marina del Rey, California 31/10/2017

Excellent value for location on the Marina and central to all of the attractions we wanted to visit. Enjoyed playing on the tennis courts followed by a dip in the jacuzzi. Nice to have affordable parking options on property or for free across the street.

"Great Location and Views"

4
User 31/10/2017

Stayed here for 3 nights, great location with Marina onside and bay the other, easy walking distance to restaurants, although the onsite one isn't bad at all. Rooms are big and well furnished and great pool areas.

"The Perfect Package; Location, Amenities, Customer Service, Value"

5
tizzysue, Minneapolis, Minnesota 30/10/2017

We really enjoyed our one night stay. We selected this hotel because of proximity to the airport and price. Our party needed a rollaway bed, so we reserved a double queen sized room in the Casa Marina building. We were assigned a beautiful room with a balcony overlooking the marina with nice linens and upscale décor in the bathroom. Some notes: There is a parking fee, but it is far less than comparable hotels in the area ($10 per night). We were able to print our boarding passes using the workstations in the hotel lobby. The staff at the front desk provided us with a great map of the area, and gave us detailed directions to the nearest In 'n Out and gas stations. And complimentary cookies! This hotel rates an 'A' for value, location, customer service and amenities.

"GREAT TIME AT THE PALMS!"

5
Becky F, San Diego, United States 30/10/2017

We had a terrific stay celebrating my parents 60th Anniversary! All the staff were pleasant & nice; with the exception Kristin F the Bellhop who was EXCEPTIONAL! She went above & beyond to move rooms for us (also moving our 4 bins of party food & beverages). And Kristin F happened to be our shuttle cart driver. She was funny and had us all laughing! Kudos to her!

"Lovely location"

3
clevepo, Cleve, Australia 25/10/2017

Room was adequate for my budget. A couple of things to write about. My fridge was extremely smelly, only discovered by accident that the power socket in wall was loose. So no microwave or fridge working. Perhaps staff could be more aware to check that all electrical outlets are plugged in and working? Also my room was next to the ice machine, I know that it has to be put somewhere convenient, but it was right next to my door, was very loud during night, and people using it woke me up at times.

Spencer P, Front Desk Supervisor at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you so much for sharing your experience. I'm glad you enjoyed our location and found us to be a good value for your trip. I do want to sincerely apologize for the issues with your fridge and the noise from the ice machine. The fridge and the electrical outlets should have been noticed and addressed before you arrived and I'm very sorry they were not. I hope you'll consider returning to stay with us again in the future. We'd love to help find a quiet location for you when you return and help ensure that everything in the room is perfect. Thank you very much for staying with us and providing this valuable feedback. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Secret Hideaway on The Marina"

5
playnicekids, Chicago, Illinois 25/10/2017

This is an awesome location worthy of 5 stars. High quality customer service at the marina! Super nice people, and room 123 was a large suite and very clean. The patio was large and nearly private. Great location in San Diego,Hotel has a pool and hot tub. Laundry facility at the marina was very nice. Nice walkway along the waterfront. Good food and service in the restaurant. Perfect location with lovely water views and environments, and a fine value. Will return!

"Our stay in San Diego"

5
Z6876YHericl, Vancouver, Canada 24/10/2017

Excellent top notch service & food. Location across from fishing wharf and the USA Naval base. Many Navy ships sail right in front of hotel. Three cruise ships sail by us too. W also took a 2 1/2 hour dinner cruise on the Flagship around the harbor. Excellent service & food

"Great Hotel"

5
User 23/10/2017

The location and views were fantastic. Stayed in Casa Del Mar 2nd floor w a view of the Marina. Queen suite, very spacious and clean. We called for service and they came right away. Overall experience was great and I would return.

"Shelter Island Get Away"

5
User 23/10/2017

Met friends in San Diego for the weekend. The location, happy hour food & drink and friendly staff make this such a jewel of a hotel to stay at. Stayed one night in Gas Lamp district and one on Shelter Island. Next trip think will spend both nights at this hotel.

"Great stay and beautifull location."

4
vince G, Amsterdam, The Netherlands 19/10/2017

First of all I love the San diego Bay and Point Loma peninsula. So for the start of our holiday we searched for something in between in resort style. Well Best Western Plus Island Palms is defenitely a resort style hotel! First the check in was really smooth and staff very friendly. We were too early for check in but they pro actively suggested to store our luggage. Really nice! The hotel isn't too big or too busy. Not a big lobby, but more situated outdoors. But not a motel either! The rooms were spacious with a huge bathroom. The beds really comfortable. So we had a great stay. Internet was good and fast! We loved the pool. It was a bit windy, but of the shielded area it was good to sunbathe. The views from there to point loma are gorgeaous too. Drinks in the bar and at the pool were reasonably priced. The location is excellent. Nice and quiet, but just 10 minutes drive to downtown or the other side of the bay. But also mission bay is around the corner. But you dont need to go far. Point loma and surroundings is great with lots of good restaurants.

"Great Marina views."

4
Vicki H, Beaumont, ca 19/10/2017

This is an older hotel so ask for the Casa Del Mar section upstairs with a marina view. Great location away from the noise and confusion downtown and walks around the island are very relaxing. Try the lounge for happy hour.

"Nice hotel. Great location"

3
GMSnRAS, Pennsylvania 18/10/2017

We were staying in San Diego for a few days prior to diving in Guadalupe and the dive boat recommended the Palms. It turned out to be a good choice. Not great but good. The location is really good for a short trip being just minutes from the airport. Even though you are in a city, Shelter Island has a very laid back resort like feel to it. We were in the Casa del Mar building facing the marina. The rooms on the other side face the bay. Unfortunately, you also over look 2 parking lots and a street. We opted to face the marina and it was a good choice. The room was acceptable. Clean and about what you would expect. The restaurant was also acceptable. The food was decent, there is an outdoor eating area and the waitstaff were really nice and efficient at what they do. We had one issue with housekeeping. They just didn't show up one day. We called the manager and he personally brought clean towels and additional coffee for the following morning, which was all we wanted at that point. He was very apologetic and the fact that he personally came and apologized made us feel better. After all stuff happens! There was some renovation going on in Casa del Mar and it looked like other buildings as well. Nothing to interfere with guests. There are 2 pools for guest use as well as a fitness center. Wifi was free and good. All in all, we would probably go back if we were looking for a place to spend a few days in San Diego.

"Great Hotel Experience"

5
Richards B, Princeton, United States 18/10/2017

We have stayed at this property 4-times over the last two years. It has consistently provided a relaxing and enjoyable experience. We shall return! The dining facility is very relaxed and scenic; the staff has always been on the ball; and the food, very good.

"Excellent hotel in San Diego!"

5
busybanker, San Diego 17/10/2017

Very clean rooms, and hotel interior and exterior beautiful and spotless. Staff very nice, and view was wonderful! Convenient to everywhere you want to go. I would return to stay here in the future. Thank you!

"Shelter Island Cozy Hotel"

4
Carma2017, Welwyn Garden City, United Kingdom 12/10/2017

Perfect location for Marina & Bay views. Nice place to walk or jog anytime of day, hardly any traffic & beautiful views. Hotel is clean, bed comfy & we like having a private patio that I think mist rooms have but the room did look a bit tired & is in need of updating. There are 2 pools that were clean & has towels outside, the smaller pool is quite & in a secluded setting. Restaurant are walking distance. Yes we would use this hotel again but hoping to see some room remodelling next time.

"Great Location & Pretty Property"

4
Pixie15, Rockville, Maryland 11/10/2017

This was our first time to San Diego. We stayed at the Best Western Plus Island Palms Oct. 2-5, 2017. The property is huge with different buildings. The staff gets around in golf carts. After reading reviews, we decided to book a double queen in the Casa Marina building, which from what I was told, is newer than the Casa Del Mar building (they all looked alike from the outside). We booked a room with a marina view of the houseboats. The room itself was very nice and extremely large, with a microwave, fridge & coffee maker. The front staff were very nice & efficient. There are also two pools & a Jacuzzi, as well as a tennis court & a small exercise room (which was rarely used). We often walked outside on the footpath across the street which stretches a mile or so, there were lots of joggers early in the morning. Driving in San Diego is very easy, and we went to nearby Mission Beach and the San Diego Zoo during our trip. All in all, a very nice property for a Best Western, will definitely visit this hotel again.

"Quick overnight for a wedding"

4
Lori B, San Diego, California 11/10/2017

The hotel was larger than I expected. Room was very quiet - no plumbing noises or street noise. I wasn't aware of a parking charge until I checked out, but they waived it. No problem parking. They let me check in early. After the wedding reception I spent a little time in the pool and hot tub, which were both nice. Very comfortable. The only thing I thought was odd were the shutter panels over the windows rather than black-out curtains. Several panels & I had to move each one separately, then ended up with a gap in the morning light.

"Best Western Palms San Diego"

3
Q3476ZXmarkb, kansas city, United States 11/10/2017

Great room, great staff, great food. Average to poor accommodations for extended business stay. I would suggest that site improve accommodations for extended group events. Need to improve internet accommodations, need to increase on duty staff and improve on out going shipment services (Fed Ex, UPS, etc.).

"Best stay of our vacation !"

5
User 11/10/2017

We were greeted by a very friendly staff member who made us feel very welcome instantly. After a short check in we were informed that our room was ready. The Room was very clean and tidy, beds were fantastic. The Hotel is also home to a great restaurant and a very nice bar where you can drink some great cocktails. There was also a good sized pool available which we used frequently. I want to say again how nice the staff was, we couldn't' walk past the lobby without a friendly greeting; Would stay here again if I ever visit Diego again.

"Amazing!!!"

4
twenn, Tecumseh, Michigan 05/10/2017

We just got home from our 4 night getaway to SD, and had an amazing time. We got a one bedroom suite, which I highly recommend. It wasn't that much more, and you get a ton more space. The staff here is incredible. There wasn't one employee that wasn't kind and welcoming. At checkin, we were blessed to get Lellani. She went above and beyond for us, and we are very thankful to have met her. The fireplace at the secondary pool and jacuzzi was nice to cozy up to on the chilly nights. (Another bonus of getting a suite in the Del Mar building) It was in an amazing location, it was close to everything. We were able to go to mission beach, downtown, La Jolla, and go back and forth to the hotel to get ready and change. Everything was just a short drive and the views on shelter island were incredible. Especially the view of downtown at night. There was however only one thing I would change, and that's the cleanliness of the rooms. Although they weren't filthy, there were however signs that it needed a good deep cleaning. The shower curtain in our small bathroom shower was not clean. It had dirty water spots, and hair and dirt in the corners and on the trim. (Room 516) I actually ended up taking a cloth and wiping some baseboards myself since it had brown spots on them and housekeeping missed them a couple days in a row. Really wasn't a big deal, just why I gave a 4 star instead of a 5. Overall good bang for your buck. I was extremely hesitant to stay at a BW because we've had bad luck in the past, but this location was pretty nice. We had an amazing time in San Diego.

"Nothing wrong just not blown away"

3
Z5054IWericb, Oregon, United States 05/10/2017

Room was very comfortable and well kept. Hotel is in a good location, easy to go for nice walks. Staff is very professional. Bartender was good but lounge was cramped and expensive. Overall its a nice place just didn't seem to be an above average value for what you got. My wife loved it though.

"AWESOME VIEWS at night and in morning!"

5
User 05/10/2017

We arrived very late at night after our wedding reception. The views of the San Diego city skyline were lit up and it was beautiful. We stayed in a room just off the marina with a cute little patio area. It was also beautiful at night and so serene in the early morning. We loved this place and would definitely recommend a room right off the marina for anyone (local or traveler) who wants a romantic little getaway. Gorgeous.

"Wonderful Location"

5
Linda C, Salinas, United States 04/10/2017

Love this hotel as it is located between San Diego Bay and the Harbor Marina. It has walking paths, suites, a great restaurant, and a newly refurbished playground close enough to walk to with our three-year-old grandson.

"California coast"

4
j00720, lancaster pa 03/10/2017

The location is perfect! Just stay here, Shelter Island is a strip of nice hotel resort style places maybe 8 or so of them. The wonderful thing is it's quiet, marina to the rear and bay to the front with a wonderful running or biking or walking path. Rooms are nice, ours smelled a bit musty as we had a ground floor unit but we got over it. The pool area is large and has a bar/ restaurant on site. You are midway between attractions also. Just behind the island are great local eateries at locals prices maybe 4 or 5 blocks. Your best local waterfront seafood is mitch's hands down 4 mins away on the next island "Shelter Island". As far as the room goes the only thing that needs to go is the carpet in the bedrooms, we had tile in the bathroom and granite counters it was nice. Why the entire unit isn't tiled is beyond me because everything else about this place is great. We rate it a go! Stay here.

"Great getaway"

5
Colleen C, Las Vegas 28/09/2017

We came back for a second time. We will be back again. It was perfect like the last visit. The area is great. The sunsets are beautiful. We had perfect weather. The staff is fantastic. The restaurant was great. My husband loved the eggs Benedict. The rooms were a nice size. We loved the balcony and the view of the ocean.

"Awesome stay!"

5
Michele D, Newaygo 28/09/2017

This hotel is awesome! The rooms are spacious and have great views. The private patio is perfect to view the bay. Check in and check out is easy! Housekeeping does a wonderful job and very attentive. We will definitely stay here again.

"Shelter Island stay when in San Diego"

5
rondish, Portland, Oregon 27/09/2017

We always stay at Island Palms on Shelter Island when in San Diego. Great location. Blue wave restaurant in the hotel is top quality. Rooms are just perfect. Quiet location and very easy commute to the attractions.

"A very relaxing stay "

5
AS1744, West Sussex, United Kingdom 26/09/2017

My husband and I stayed here as part of our honeymoon road trip. Our room was spacious, clean and had everything we needed, including a coffee machine and a microwave. The view from our balcony of the sea and the side of the harbour was fantastic. We enjoyed spending time in the pool areas. Overall the staff were helpful and friendly. However we did come across a rather hostile member of staff at the bar on our first afternoon there who did not seem to want to serve us. When we filled in the check in survey which came to us via email later that day, we mentioned this and were given two complimentary drinks and/or breakfasts which we didn't expect at all but was much appreciated. We had a very relaxing and comfortable stay and would definitely consider staying here again in the future if we are back in the area.

"Good stay"

4
RJ61_12, San Francisco, California 25/09/2017

Overall we enjoyed our 3 night stay at BW Island Palms. Staff were very courteous, helpful and accomodating. The room was a reasonable size but the bed was a little soft for our liking. We ate at the resturant twice and found the service and food very good. The only complaint we would have is the charge for parking.

"AMAZING 1 BEDROOM SUITE"

5
ocean4ever, Thousand Oaks, CA 21/09/2017

We stayed at the Best Western Plus island Palms in August 2017 for two nights, but I wish it would have been longer. This was the last hurrah for our family of four before our oldest daughter went off for a year abroad, so it meant ALOT to me to get the perfect room. I booked months in advance and requested the marina view (which cannot be purchased, it is just the luck of the draw). I called days before to ask again, nicely, and Keilani told me to call on the way to the hotel to let them know we were on our way. I did that and crossed my fingers. When we arrived, Joey told me our room wasn't ready, but he said we did get a marina view so I was elated. When our room was ready we were checked in by Keilani and Joey who gave us just the best room ever. We stayed in room 208, a 1 bedroom suite with 2 queen beds, a full kitchen and sitting room that faces the marina. It also has a small balcony with a table large enough to eat at. The bathroom was gorgeous, the beds amazing, but the sitting room was my favorite. I sat there every morning and had my coffee as I looked out at the boats. It was just incredible. Across the parking lot is the ocean. Also, down by the marina there is a walking path that my husband and I walked on each day, admiring the boats. That same pathway will lead you to another pool, jacuzzi and outdoor fireplace that is part of the hotel as well. We took the path all the way around to the entrance of the marina and back down along the ocean. If you keep walking on shelter island away from the marina you get to a small beach area with fire pits. One night we drove down there with firewood and had a fire and s'mores. It was so peaceful to have the fire, the ocean and the night time city lights of San Diego. I am super grateful to Keilani and Joey for their outstanding customer service. I am also very grateful to the housekeepers who quietly kept everything sparkling. I can't wait to go back. P.S. Even if you are not staying at the hotel, there is a really nice bar and restaurant with a gorgeous view of the marina on site.

"Great suite, good restaurant and charming location "

5
mightygreek, belgium 20/09/2017

This hotel is located on Shelter Island. It's a charming place. We booked a suite with marina view. The beds are super comfortable. I liked that you had a fan and a/c since the a/c can really chill the rooms. The patio was great for a breakfast and just to chill. Restaurant serves yummy food. Parking is available and WIFI works fine.

"Amazing Stay"

5
User 19/09/2017

Some of the best customer service I have ever encountered. They were kind, and upgraded us to a view room complementary. Pools were stunning, outdoor fireplace and view of marina. The bed was super soft. My only complaint was the tubs were small ( but we are spoiled at home) and no complimentary breakfast - a best western standard) Overall if in the area again I would definitely stay here again.

"Relaxing and enjoyable"

4
Melissa B, Sydney, Australia 18/09/2017

I was unsure about booking a hotel away from the town centre but Shelter Island was a delightful location. Having a car would make this hotel more convenient but we travelled via Uber which was very easy. Our room was ready a couple of hours before check in time and we were upgraded to a room with a view. We enjoyed having drinks by the pool while our children swam and sitting on our balcony overlooking the marina. We visited the restaurant a few times during our stay and found the food and service during dinner to be excellent. The breakfast food was great but the service could have been quicker. Overall a great stay, we loved San Diego and would recommend the hotel.

"Very good place to spend a weekend"

5
User 18/09/2017

It was a pleasant stay room was nice staff very good lunch and dinner very good and the view was wonderful rooms were comfortable and clean I would like to be able to use it more often and I would tell co-workers the same I saw a good concert while I was there parking was easy and checking out was simple

"Beautiful Hotel Getaway in San Diego"

5
Y6713LFthomash, San Jose, United States 14/09/2017

This hotel is in the Marina, which is very scenic and tranquil. I would highly recommend the "marina view'" as your room will open up to a view of the Marina, with all the boats. We had a lovely little patio and then some grass and then the Marina is right there, along with a nice walkway that runs the stretch of the Marina. This view really made our experience memorable. Also, the staff at this hotel is lovely. They are very professional, friendly and courteous. We would definitely stay here again.

"Great stay"

4
User 14/09/2017

Island Palms is a great place to stay in SD. The location is good and views good over the marina on on side and to the city on the other. Suites with kitchen are great. Hotel and SD highly recommended

"Comfortable and Clean"

5
Mary T, Grass Valley 13/09/2017

The room in the marina building was comfortable, and I enjoyed sitting on the little balcony watching the boats while my family slept in. The service was excellent with the room being clean and fresh when we returned from excursions. Spencer at the front desk was especially helpful with site-seeing suggestions.

"BEST EVER !"

5
Tdubya17, Shelton, Washington 12/09/2017

My wife and just spent 4 nights in a Junior Suite overlooking the Marina to the West, for my 70th Birthday. The Suite had a great layout, with all the necessities and supplies. We had room service breakfasts twice and they were great and at a reasonable price. There is also a small deck to dine on or just enjoy the view. There was a very comfortable King bed and also a pullout couch for another couple, if need be. We also enjoyed spending time at the Blue Wave Bar and Restaurant. Good food, service and crowd. We were just thrilled with our choice of this hotel and will certainly be returning soon to relax and enjoy the many sites in the area. Thanks again for a wonderful stay. We highly recommend this hotel tor anyone who is reading this review.

"Great Location"

4
JuliaandPaulOC, Godstone, United Kingdom 12/09/2017

This hotel was perfect for our 1 night stay. The room was slightly small and the beds were small, but rooms were clean. The hotel has a sort of motel feel. We sat at the outside bar overlooking the marina watching the sun set - it was beautiful. Loved the location too as not in a very busy area.

"Best Best Western"

4
Seamonkeybob, Vancouver, Canada 07/09/2017

This was the nicest Best Western that I have stayed at! The staff were very helpful and friendly. I would stay there again if I went back to San Diego. Disappointed that there were no drinks in the room fridge and there were not any convenient pop machines on the premises.

"Great stay!"

5
Stephanie H, El Cajon 07/09/2017

We thoroughly enjoyed our stay here and wish we'd been able to stay for more than one night! The room, was spacious and clean and was very comfortable! The bar area is small but it worked for us. Luckily we got a table. The grounds are very nice and we look forward to staying here again!

"Excellent Pool, Palm Trees, and Location"

5
W4728UFandreag, Maine, United States 07/09/2017

We loved our stay! The pool was gorgeous. The large suite with separate bedroom was so comfortable and spacious for a family of four. The location was beautiful and easy to get everywhere we wanted to visit in the city.

"Great Hotel with lovely pool and staff"

4
Victoria T, Manningtree, England, United Kingdom 06/09/2017

I'd recommend this to anyone travelling as it offers great value for money. The setting is lovely, we got a great view over the harbour and the staff are so lovely and helpful. There are two swimming pools and jacuzzis and there is a bar just by the main one. We had a very chilled out stay here in the main. The food at the Blue Wave Cafe is really good and well priced and the staff are great. Got lots of tips of the main bar waitress. The only criticism is the happy hour family bar restrictions. The area is too small. We stayed as a party of two families (7 of us in total - 4 adults and 3 kids). Kids aren't allowed at the bar and have to sit either outdoors (where there is no shade) or at one of the few tables furthest from the bar, and when we were there, there wasn't any room. A game was on TV in the bar, and individual people were taking up an entire table for 4 (they could have made room but they didn't, but that isn't the hotel's fault of course!). The weather was wonderful, but there is no shaded area outside, and there are a lot of seabirds flying overhead - so eating outside was a bit of a problem. However this restriction only applies to happy hour - and we were keen to be able to take advantage of the amazing prices - holidaying with kids isn't cheap! The rest of the time you can get take out drinks to have around the pool and in the shady area of the main restaurant. Rooms were clean and spacious and we had a balcony with a lovely view.

"Vacation"

4
Bobbie M, Orange, California 05/09/2017

Took a staycation at this hotel and the facility was great. The location for us was perfect, out of the way but close enough to the city that we can enjoy. Would recommend a visit if you are in the area.

"Beautiful location"

4
J8357BJtracyh, Chicago, Illinois 31/08/2017

Staff was excellent all throughout this stay. I would suggest getting a room on the second floor and facing either the marina or the bay side. Wish the fitness room had more free weights. Staff extremely friendly and helpful

"Great location"

4
User 30/08/2017

I booked the standard room with free parking (otherwise you have to pay $10/day) through Expedia. This hotel is located ion Shelter Island and is pretty much beside the marina. The check in process was easy, we were given a room even though we were about an hour early, receptionist seemed like she was in a hurry and just offered us the map to our room and the parking pass without telling us where we can park or where the amenities are. WE head to our room and realized we were on the first floor with no view of anything. Going out to the balcony, you can only see trees, shrubs, and a gate covering the view of the marina -- I guess this is what we get for booking what we thought was a "deal" through Expedia. The room was clean, nothing fancy and just good for sleeping and taking a bath which was our main goal. Room service was awesome though! We originally requested our breakfast to be delivered to our room at 7:30am but coming from Chicago which was 2 hours ahead, we woke up before 6am and were starving. WE called room service at 6:30 to request an earlier delivery and was told that they will be making our order asap. Within 20 minutes, our food was in our room. Since we had a lot of time before heading to SeaWorld, we decided to go take a walk around the area. You don't have to go far, behind our room was a walkway where you can see the boats and the water.

"Beautiful spot surrounded by water."

4
Karennairobi1, Castelfranco di Sopra, Italy 30/08/2017

The hotel sits on a beautiful spot with the marina on one side and the bay and city view on the other. We had booked marina view and got a room facing the marina but with no view. It was in a dark corner with the view blocked by big plants. We asked for a new room and got one without any problems. It did not have marina view but a lovely balcony. The room was spacious and clean. The area is great for jogging with nice paths and great views. The restaurant food and drinks are good but the service bad. We could stand in the bar without anybody greeting us or saying just a moment. They would ignore us until they thought it time to serve you. The happy hour is complicated to figure out. There are areas where it's possible and areas where it is not, but it is not properly advertised. Sit just outside the bar and look at the marina and enjoy the drink once you get it. Parking is very convenient. If you are going to the city centre you will need a car.

"Shelter Island BE"

4
User 30/08/2017

We stayed here after moving my daughter into college. Great location. Breakfast was decent, but quiche was not. Room was very clean and comfy but wished there was no carpet. It always seemed damp and it affected both our sinuses.

"Our go-to in San Diego"

5
john d, Carlsbad, California 29/08/2017

Island Palms is spread along Shelter Island, a narrow strip in San Diego bay immediately offshore mainland Pt. Loma area of San Diego that was just a sand bar until being filled and developed in the 1950's. Rooms have a choice of either bay or harbor views; we always choose harbor view for the peace and quiet. The original section has updated rooms on 2 levels, some are suites with full kitchen. There are 2 newer buildings, as well. The Casa Marina has an elevator and 3 stories and may appeal to those who like more modern digs. Everything is always spotlessly clean. Service is excellent. The resident restaurant is okay, nothing special, and right on the water. The best Thai restaurant in San Diego is less than a mile away at Scott ST. and Shelter Island Dr. Great walking paths. San Diego International Airport is 3.5 miles away. Only complaint is the free wi-fi is scattershot; difficult to hookup at times.

"BEAUTIFUL LOCATION"

5
rosannes176, LOS ANGELES, United States 24/08/2017

This hotel has beautiful views from all sides. It is quiet in the evening and you get to hear the bay sounds and the birds. Rooms are roomy and have coffee, refrigerators, and microwaves. Large TVs and free WIFI available. Easy access to most anything you need. Very relaxing location.

"Some things to know...."

3
SCTraveler2011, San Clemente, California 23/08/2017

Some rooms overlook the marina, while other rooms overlook the parking lot with the harbor in the background. Ask for a room facing north over the marina, as they all have a "view". We had a nice room, very clean; nice staff. The pool area was out of towels all afternoon and the trash bins were overflowing - as if they were understaffed. You have to pay extra for breakfast. Shelter Island is lovely for walking but lots of homeless people living in their cars. A good hotel for sure, but not fabulous.

Spencer P, Front Desk Supervisor at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for sharing your experience with us. I'm very glad you enjoyed a nice, clean room and found our staff to be so friendly. It sounds like you enjoyed the views and your walks around Shelter Island as well. I'm very sorry to read about the issue you experienced with our pool towels and I want you to know we are addressing this problem and working to help prevent it from reoccurring. If you find yourself traveling this way again, we'd love to have you back as our guest so we can provide you with a true five-star experience. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Can't go wrong"

5
Maryann S, Seal Beach, United States 23/08/2017

Excellant property ,away from the hustle and bustle but only minutes away from Old Town and the Seaport. This property has views on both sides. Nice and quiet with an excellent restaurant. Quality food great friendly service. This is our home away from home!!!!

"Started off a nightmare but improved "

4
denise b, Clayton, North Carolina 23/08/2017

Front desk girl didn't explain how to gain entry to the various buildings, luckily a housekeeper let us in. Looking for room 540 and the housekeeper led us outside and showed us the stairs...5th floor?? Eek. Turns out only second floor but if you can't handle stairs and suitcases ask for 1st floor. Walked into our room and the smell of the artificial "room deodorizer" just about knocked me down, I'm highly allergic so we were standing on the balcony with the doors open trying to air things out, wifi wouldn't work and I was getting rather angry. Then Spencer called and he wasted no time in making things right.

"Great Place to Stay!"

5
marcelleo547, Lemon Grove, United States 22/08/2017

My husband and I go every year for our anniversary even though we are locals. Rooms are nice and clean and the Blue Wave Bar and Grill is the best! It's walking distance the other restaurants and also to Humphreys Backstage Live.

"Decent hotel, great location on water"

3
Olivia R, Los Angeles 17/08/2017

Room, bed, bathroom are all ok. Seems old/ run down with single air conditioning unit in the room. Nosiy bathroom fan that doesn't do anything. Enjoyed taking walk along Bay. Staff helpful and friendly.. With a group using state rate and therefore extremely reasonably priced. Appreciated that the hotel was quiet and free internet service.

"Great location"

5
User 17/08/2017

Our family of 4 stayed for 2 nights. We really enjoyed being on Shelter Island - a strip of land away from the hubbub of other San Diego areas. Great view of downtown on one side and a huge marina on the other. It really felt like a tropical getaway, yet it was quick and easy to drive to Sea World, Ocean Beach, Old Town and other attractions. The main pool area is awesome - large swimming pool and hot tub with a tropical ambience. They have a smaller pool and hot tub that are closer to rooms that are several buildings away from the lobby. However, we preferred walking the distance to the bigger pool. On our first night we were assigned a room that was waaaay too small for 4 people - there wasn't even room for our luggage. (The bathroom was huge, so we stowed a couple of suitcases in there.) They kindly moved us to a larger room for the second night. It was newly renovated and definitely more spacious. Our patio on the first floor faced a parking lot, obscured by some greenery, so we skipped sitting out there. But honestly - we got a fabulous discount rate so we didn't expect a view. The only real issue was when we turned on the heat (it was an unseasonably cold evening) and there was an awful smell from it. Perhaps just from lack of use, but they said they would look into it. We ate at the on-site restaurant once and ordered from the more inexpensive lounge menu. The food was good, although a little slow in getting to us. We would definitely recommend staying there.

"San Diego"

5
TAGCC, San Antonio, Texas 17/08/2017

We really enjoyed our stay. We had an issue with our room, but all was resolved to our satisfaction. The hotel is in a great location, quieter than the downtown area. The hotel restaurant was really good.

"GREAT!"

5
Weeb32, Houston, Texas 16/08/2017

Recently had a family vacation in San Diego to escape the Texas August heat. Wanted something on the bay to see all the happenings there, and saw the reviews for this particular property. I've long been a Best Western rewards member and have stayed at some pretty amazing properties in Europe on points, but this time, I was using Chase Ultimate Rewards points and booked directly through their (Chase's) portal. We are a party of 5 and I am sort of chicken about trying to sneak someone in, so when I saw there were rooms at this particular property which would accommodate 6, I booked it. The hotel sits about halfway down the road on Shelter Island, a man-made peninsula near the "Point Loma" area of town. Much of the commercial and charter fishing operation is headquartered on the northern area between the "island" and the mainland. The hotel is on the larger, "southern" part of the island, where much of the marina behind houses pleasure boats more than fishing boats. We flew into San Diego early, arriving mid-morning, and after grabbing our rental car, we called the hotel to see if we could check in early. A nice man named Hank basically said, in a very nice way, "not happening. Maybe around 2:30 or 3?" Their normal check in time is 4:00. We ended up getting a meal and some supplies and headed toward shelter island figuring if we just showed up, they might change their tune. They didn't. Another nice man, Danny, was working the front desk and said, "I'm sorry, but it really does need to be 4:00. You're in one of our nicest suites and the wait will be worth it." Fine. We took the kids to a playground across the street and waited it out. We had booked (through Chase) one of their "two queen suites with kitchenette and sleeper sofa" and were given room 213. All the suites (king and two queen) are on the second floor, but they all have a private balcony. Much to my delight, 213 was on the bay side of the building and had sweeping views from the balcony. Craning my neck a little, could see the marina side as well, but all the action is on the bay! The bedroom is can be made completely private, and ultimately we got all kids out of the bedroom and in the "living area." (Two were on the queen sofa sleeper, the 3 y.o. ended up having a "pallet" made by pushing the two padded chairs together and putting sheets on it.) There are they typical "window unit" ACs and my wife and I blasted the one is the bedroom (with all the doors closed) while leaving the one in the living room a little less cold for the kids. The bathroom was more than adequate for us. The one gripe was that it only had a shower and not a bathtub. NOT a big deal in the whole scheme of things, but we still bathe the 3 y.o. and needless to say the shower was a little bit of an adventure for her. Our unit had a full kitchen and we used it to make breakfast a couple of mornings. Not fully stocked, by any stretch of the imagination, but ... we were able to get by. As a test, I left dirty dishes in the sink; housekeeping washed them all! The place is sort of 1960's Hawaii kitschy, but the units are all very modern. I used the lobby bathroom one day and, just like the rooms, it was spotless. Will return, hopefully sans kids and in a different suite along the second level!

"In need of many repairs and a more caring staff"

2
674meredithk, Sugar Land, United States 15/08/2017

As I expressed to the staff at checkout, none of the available power outlets were usable because they were so loose, anything you plugged in fell right out. It was impossible to charge any of our devices because of it. We had to charge our phones and tablets in our rental car, which shouldn't be necessary. In addition, the shower drain was sharp metal and because a screw was missing it popped up, so our child sliced the bottom of his foot on it, as did I. The ceiling fan in the bedroom was unbalanced to the point that you couldn't turn it on and use it at all, so there wasn't adequate airflow in the room. The wi-fi kept dropping out, so our mobile devices kept reverting to mobile data usage. The A/C units were very loud and not effective. The one venting to the balcony dripped water down the side of the exterior wall, and will undoubtedly cause a lot of water damage to the unit on the first floor if they don't figure out a drainage solution. Most egregious was the state of the mattress, which was terribly worn out and uncomfortable. My wife and I couldn't get a decent night's sleep the entire trip because we felt like we had springs poking us in the back and ribs every night. By far the worst mattress of any hotel we have ever stayed in. When I brought all of these things up to the front desk staff at checkout, she said they just changed all the mattresses out recently, but *may have* missed our room. She offered me a $50 credit on our bill, which was over $1200. I was not happy with that, but we had a flight to catch so I didn't have time to discuss the matter further. So here I am. I will contact the BW management to discuss things since the staff at the hotel didn't seem properly concerned.

Spencer P, Front Desk Supervisor at Best Western Plus Island Palms Hotel & Marina, responded to this review
I hope you'll accept my sincere apologies for the many issues you encountered during your recent visit. Your experience is atypical in so many ways from what our guests usually enjoy, and I'm sorry that you had such a disappointing stay and didn't feel our staff adequately addressed your concerns. First and foremost, I want you to know we take your concerns very seriously. Within two hours after you brought these issues to our attention at checkout, our maintenance staff had checked each of the areas you mentioned and made all necessary repairs. It's our commitment to address any and all guest concerns immediately, and we always welcome and encourage you to let us know if any issues arise during your stay so we can do our best to help make things right. In particular, I'm truly sorry for the broken shower drain that caused you and your child to cut your feet. This should have been noticed and fixed before you arrived and I apologize it was not. I regret that your mattress was so uncomfortable as well. We replace our mattresses every 5 - 7 years and regularly rotate, flip and check them for quality. We always want to help ensure our guests can enjoy a comfortable night's sleep when they stay with us. I'm very sorry this wasn't your experience. It's our hope and our goal that every guest who walks through our doors feels welcomed and cared for. I'm disappointed you didn't feel this way on your recent trip and I hope you'll consider staying with us again so we can provide you with service and accommodations that entirely meet your expectations. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Best location"

4
doris n, boise, id 10/08/2017

This has been our 3rd stay at this hotel. We had a marine view room which was very quiet and relaxing. The rooms are a little bit on the small side but everything is updated and comfortable. We love the pool with service from the restaurant, easy to get a beverage.Had breakfast at hotel but there are restaurants in walking distance.

"Nice suites with view of bay"

4
Krosejax, Los Angeles, California 10/08/2017

We stayed in a suite here for 1 night. The suite was super nice! It was very clean! The suite had a nice sized balcony with a great view of the bay! Had a full kitchen (fully stocked), living room with a sleeper sofa & 2 chairs & a separate bedroom with 2 queen beds & an attached bathroom. The beds were comfortable, however the sleeper sofa was not! It was thin and you could feel the bars in your back as you sleep. The pool area was nice. Lots of lounge chairs and tables. The only reason I'm taking away a star is because we had a problem with our air conditioner. It was not working so we called to have someone come look at it. The first time, they said to make sure we closed all the windows and doors and then try it again. That did not work. We called a second time and they sent someone over to look at it. He came, was there for about a minute and said he would be right back, but he never came back. Since it was already 10pm and our 2 year old son was asleep, we didn't call back. It was the middle of summer and very hot & humid outside. Thank goodness there was a wall A/C unit in the bedroom that worked or it would have been uncomfortably hot to sleep in there. I mentioned it when we checked out & he said he would send someone over to look at it, which is great for the next person who stays in there but not for us! Other than the A/C issue, we enjoyed our stay there. I would stay again as long as the room had working A/C.

"Opt for Marina View"

4
PamR2013, Camarillo, California 10/08/2017

Be aware that the "water view" is a view of the bay going into San Diego Harbor and city lights (if your room is positioned properly). If you can overlook the parking lots and street prior to getting the view of the water, your fine. We loved the Marina view looking toward Point Loma. It was so quiet and peaceful.

"Great room and loation"

5
_jordanselzer90, Ellicott City, Maryland 09/08/2017

I did not know what to expect with this hotel and the location having only been to San Diego once nearly 30 years ago. The location was great. Its literally 5 minutes from the airport. Its not in downtown, which can be nice since we were on vacation and not traveling for business. Its in very close to Point Loma which is a nice residential neighborhood and very close to the Sunset Cliffs. The hotel is on Shelter Island and is at a large marina and we all enjoyed seeing the boats and just being on the water. There are 2 pools, one very large and one very small. The room was pretty large and we had a view of the bay. .

"Kayla's Review Aug 2017"

4
E5947ZKkatherines, Las Vegas, United States 08/08/2017

Excellent stay overall, I love the fact that you have a restaurant and bar right next to the pool, which was one of the highlights for me in choosing this particular Island Palms and waterfront of course. Also, the staff was knowledgeable in all the attractions and good restaurants near by.

"Summer holiday"

5
alisonjgriggs, Birmingham, United Kingdom 02/08/2017

Had a very enjoyable stay here. Restaurant food was very good, service with a smile. We had two queen beds in our room but still enough space to move, clean bathroom shower was good. We had a lovely view over the marina. Pool areas available till late, hot tub was welcoming after a long day sight seeing! We had no transport so had to rely on uber & local transport. Closest bus stop was a 20 min walk, no hardship really as flat & a great view on the way. Would definitely recommend this hotel.

"Great Stay for Family Reunion"

5
User 02/08/2017

We had a great time and all the activities were centrally located near by. I fully recommend this place for any occasion. We loved all the things this hotel had to offer. The beds are really comfortable. The staff really took good care of all of us at our family reunion there. The harbor views are beautiful and the beach area is close by and a lot of history is shown there to.

"Great location with great service"

5
G6418ICmikeh, San Diego, United States 01/08/2017

We stayed here for our family vacation and will definitely go back and stay again. Great location for San Diego activities. Great service and staff. They went above and beyond to make sure we were comfortable and had what we needed. The location was one of my favorite parts. Being by the water and the boats doesn't get old.

"Good choice"

5
Eric S, Verrieres-le-Buisson, France 30/07/2017

Well located on an island at 10mn from downtown, in front of a marina. The hotel is very long, but it's nice to walk some minutes from room to restaurant to have breakfast at the terrace looking at boats. Breakfast is expensive, quality is very good and people friendly. Rooms are well equipped. Large car park.

"Great Hotel & Great location..."

4
User 30/07/2017

We stayed at this hotel for three nights as part of our 28 day road trip from Seattle to San Diego via the PCH (Pacific Coast Highway) and it was near perfect on all fronts. We used the BW chain loads on our trip and this was a very good one indeed. PRO'S 1) The location is in this tropical type place in San Diego on a harbour and is Scenic & beautiful. 2) The hotel rooms are very nicely designed and we had a great room overlooking the harbour. It felt private it bit like being on a island feel, the rooms were modern and clean. 3) It's superbly located to explore San Diego, the beaches, la jolla, sea world etc. It feels like your very central. 4) There's a few nice restaurants near by and great place next door for entertainment, they also have a decent restaurant on site. CONS 1) Gym was poor and poorly maintained I think out of 6 bits of equipment 5 were broke. 2) unless you got a car I wouldn't stay here as public transport from here is not great. If we come back to San Diego we will probably come back here. Enjoy ad big well done to hotel from WALES (UK).

"Just like a resort experience"

5
JBuckel, Cupertino, California 27/07/2017

We had a wonderful 3 night stay in the Casa del Mar and enjoyed it immensely. Our mini-suite was airy and roomy with a nice bay view. The beds and bedding were comfortable, everything worked well and the room was clean. A very nice room service menu with reasonable prices was appreciated.

"Won't Allow Customers to Choose Type of Water View"

1
Michael G, Los Angeles, California 27/07/2017

This hotel does not give people the view they want. There are two different water views at this hotel (bay or marina). When you book your room, it's called a water view room but they don't let you book a specific water view; bay vs. marina and so you could end up with a water view you don't want. The marina view looks out over the marina right outside the rooms and in my opinion is much nicer. The problem with the bay is that you have a parking lot, a street, and a park all in front before you see the bay off in the distance; it's not as nice or as pretty. This hotel needs to allow guests to chose which water view option they want. When I talked to Kyle Gordon, the reservations manager, he said that the hotel will take a request but that I could show up the day of my reservation and not get the view I want. I told him we're customers paying a good amount of money and the hotel could easily be accommodating and allow us to get a marina view if that's what we want but he said no we may not get the marina view even if requested. That's ridiculous when it's something they can easily do but they clearly don't care enough about their customers to make the needed change. I told Kyle that I'd be doing a review to let other customers know about this bad policy and Kyle got very rude and defensive and said "are you threatening me?!" I said no that's not a threat, it's something we customers are allowed to do so that we can warn others when a company is not taking care of their customers. He basically tried to escalate the conversation to something it didn't need to be. When I saw how rude he was I ended the conversation and just left. I will never stay at this hotel since they don't care enough about their customers to give them the water view they want, and because they clearly do not have properly trained management.

"Wonderful Resort"

5
Debbie H, Meadow Vista, California 27/07/2017

Great views and clean rooms! Loved the walking path along the marina. Great pool areas, there are 2 pools. We had marina view room 139 had a little patio facing the marina. Very quiet area with little traffic walking nearby on the walkway. Looking forward to staying again.

"very comfortable"

5
philrone14, New Providence, New Jersey 27/07/2017

this hotel yeld the highest of comfort in my resent trip to san diego. everything was very clean and sanitary, the concierge was very helpful. great location and alot of things to do in the near by areas

"Great experience "

5
Benzster, Vista, California 26/07/2017

My husband and I stayed here for our wedding anniversary a few weeks back. We absolutely loved it. Araceli from housekeeping provided wonderful service and was very accommodating. She even acknowledged our anniversary! The location is also wonderful! We had a great time.

"Loved this place"

4
N254NRkarenb, Carmichael 21/07/2017

I checked this and many other hotels online and chose this one and when I arrived everything was as described. We were upgraded to a bigger room with no charge. The rooms were big and comfortable. Would definitely recommend this place. The only two things that were negative was the breakfast was not so great that was ordered to the room. Barely above par. And the internet didn't work very well. But the stay was comfortable the staff was very pleasant and nice and helpful. The property was absolutely beautiful with boats coming and going. And the grounds were very well kept up. We stayed in room # 442. Highly recommended

"Great place to stay in San Diego"

5
M7100YIbobl, Kirkland, United States 20/07/2017

Best Western Plus Island Palms 2nd visit. The pools, views, staff and restaurant are great and we try to stay here every time we come to San Diego. We had a large room, large bathroom, big balcony in the building we stayed at and the beds were perfect. Do some research on what building and what view you like, Marina or Water/City view and they usually can accommodate you if you book in advance. Just a few minutes drive from beaches and downtown San Diego and very nice atmosphere in the area.

"Exceeded our Expectations"

5
User 20/07/2017

From the moment we checked in and we were upgraded to a full suite overlooking the marina for our family to the excellent service and food that we ordered by the pool ... this property is not like other Best Westerns I have stayed in and truly exceeded our expectations. A resort feel that welcomes families and is affordable! Quiet location was nice too! We can't wait to go back!

"Good Hotel-But not worth the price"

3
samuelk94, Los Angeles, California 19/07/2017

Based on the price we decided to book this hotel. The hotel does have nice amenities such as a refrigerator, microwave, and, a range. However, the furniture is not comfortable. The crib we received was not what we expected. We used our pack and play instead. The freezer was dirty and the pots and pans were not clean. The hotel should provide dish washing soap and a brand new sponge. The hotel is at a good location, which is a positive. The other drawback was not having a bathtub in our room. Having a baby, a bathtub is key. Had to go to Target and get an inflatable baby tub. The walk across the park isn't bad and it's nice and peaceful. Overall, it was just ok.

Spencer P, Front Desk Supervisor at Best Western Plus Island Palms Hotel & Marina, responded to this review
Dear Samuel, I really appreciate you staying with us and sharing your experience. I'm glad you enjoyed our hotel's amenities as well as our location. However, I'm very sorry to see that the freezer and pots & pans in your suite were not clean upon your arrival - this should never be the case and we are addressing what happened to help make sure it is not repeated in the future. We do have dish soap and dish cloths available for our guests to use in our suites with kitchens, and we also have many rooms in the hotel that offer bathtubs if this is something you need. The next time you visit San Diego, I hope you'll consider staying with us again; we'd love to help make sure you receive a room that meets your needs and is in perfect condition. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Hidden Gem"

5
CL D, norco 19/07/2017

We checked in to BW and we were extremely surprised on the beautiful layout and gardens. Since we stayed on a Monday, they up graded us to a large suite. Some of the amenities were free bike rentals, walking paths along the inlet marina, Accross the street was the cove with parks and walking paths. they had 2 pools, with pool drink and food service while you enjoy. Very close to Libberty Public Market for food and gifts also close to Sunset Cliffs for a Beautiful sunset.

"Trip to Sea World"

4
DoubleTrouble1012, San Luis Obispo, California 13/07/2017

This is a nice hotel in a quiet location overlooking the beautiful marina and all the boats docked there. We got a balcony room overlooking the marina and it was stunning. The room was nice and clean and our kids enjoyed the pool. We would definitely stay here again if we are in the area.

"Nice place, nice people, lacking P.M."

3
OneLane, Santa Clarita, California 11/07/2017

Beautiful location on the water. Nice grounds, with easy parking. Check in went well with my three rooms ready and adjacent to one another. The room quality however, was another thing. Maybe it was only my room, maybe it was most of them, but the following is what I noted; room carpet Filthy, worse than the no-tell, motel. Had to wear shoes to walk around. 2- door to room was warped. This allowed noise and dust free access to our room. 3- ceiling fan very noisy. Had to leave off although needed. 4- toilet seat loose. Nuff said. 5- electrical panel near television did not work, limited plugs in room. 6- safe not operational. Think dead battery sign was flashing 7- while not their design, the coffee maker is poorly designed. If you push the start button, not holding the unit it tips forward and can spill all over the counter. Yup, I did it. And to answer the obvious question, no I did not advise the property, other that list most issues on the hotel review included with the statement. I did not have the time I'm my schedule T that time to share with management. My personal suggestion is to reinvest in preventative maintenance now, before it costs the hotel guests. Final note, our group had a Sunday brunch scheduled. Apparently the time was changed and staff was not updated. A significant issue could have evolved. However, Chad, immediately demonstrated leadership and did everything possible to fix the delay. He did a great job and should be commended.

Spencer P, Front Desk Supervisor at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you so much for sharing your experience. While it's incredibly disappointing to read about the multiple issues you encountered in your room, I really appreciate your honest feedback. I want to sincerely apologize that you somehow received a room in this condition. By no means is this a typical experience for our guests, nor is it up to our hotel's standards. Please know that the areas you mentioned are already being addressed and fixed. If you come back and stay with us again, I can assure you we'll provide you with a room in excellent condition. It's our commitment to provide this for every guest, every time, and once again I'm truly sorry we didn't meet this standard during your visit. I do appreciate your compliments of Chad's leadership in helping to avoid any significant issues during your Sunday brunch. I'm glad you enjoyed our location, grounds, and friendly staff, and I do hope you'll come back and visit us again when your travels bring you this way; we'd love to have another chance to provide you with a truly exceptional experience. Sincerely, Spencer Priest Front Desk Supervisor (619) 222-0561

"Fourth of July Fireworks "

5
User 10/07/2017

Located across from Coronado Island shelter Island Palms is beautifully located in front of the ocean. This was our third year that we have stayed at the palms for the Fourth of July viewing of the San Diego fireworks. 2017 was the best year so far. Regarding The hotel here is beautiful well-kept clean, the rooms are spacious and the view is wonderful the back view is the marina the front view is the ocean both ways it's a win-win deal. Outstanding.

"San Diego Weekend"

4
604farahk, Provo, Utah 10/07/2017

My husband and I spent a long weekend in San Diego in June. Great water views on both sides of the hotel. Good restaurant...we only ate breakfast there. Lunches and dinners were at other places in town. Good service in restaurant, housekeeping and at the front desk. The fitness room was small but serviceable. My only complaint: It would have been nice to know beforehand that there is no elevator. Granted, the hotel is only ground level and a first floor, but being a bit older sometimes it's a problem.

"Very nice hotel with marina"

4
FlyerInMinn, Eden Prairie, Minnesota 10/07/2017

We stayed in the Casa Marina building with a room on the first floor with a view of the marina. Beds were comfortable. Room furniture was good. Porch (outside seating) was good (2 chairs, table) with shrubs providing good privacy from the marina. Refrigerator was inadequate and they gave us a larger one when we asked. Two nice pools. Nice tennis courts (but never saw anyone using them). Service staff was extremely helpful, very polite, very friendly as was the staff in the Blue Wave. Hotel parking is congested. Hotel is opposite a public park. There is a lot of traffic on the road. View across the road is the Naval Air Station/Coronado. We had a room on the marina side so we were not exposed to all the traffic. There are several good places to eat nearby (other hotels, restaurants), several within walking distance (10-15 mins) and on the North Harbor marina. The hotel's Blue Wave Bar & Grill was the best place we ate of all the nearby restaurants. Area could use a convenience store within walking distance. We think we saw one the last day we were there. We got to experience the "June Gloom". We didn't know about this weather phenomena.

"4th July Holiday"

5
User 06/07/2017

EVERYONE at this hotel was so super nice. The great thing is that the rooms, the view, the amenities were all great, too. They warned us well in advance of our stay of potential parking issues related to the 4th, they kindly helped us make arrangements for activities and they made the entire stay fabulous! Thanks so much for a wonderful holiday!! One tip: More bikes!!

"As Always more than up to Par."

5
herbieBme, Phoenix, Arizona 05/07/2017

As in this past this was our annual trip to Shelter Island. We love staying here for the 4th of July. Our room faced the bay so that we could see all 4 fireworks. We arrived on the 2nd and were greeted by the Reservations Supervisor Kayle. He informed us of the restrictions on the hotel and the island for the 4th. We wanted to make reservations for the dinning room on the 4th but they didn't take them so we ended up eating in the Wave Bar for all three nights of our stay. Happy Hour from 4-7 is GREAT food be sure to try the island wings for $7. Jeff the bartender has been there since 1997 and remembered us even tho we missed last year. He really knows how to fix a drink right. Wanted to thank Chad, Restaurant Mgr for helping us with a small problem we had. If something is wrong, they make it RIGHT! A big Thank You to Danny on the front desk. I can see why he's been there so long too. He's outstanding if you have a problem. The BEST Best Western we have ever stayed at. Location, Location, Location + so many outstanding features is why they get 5 stars over and over again.

"Great Stay"

4
BarbaraC31350, Scottsdale, Arizona 05/07/2017

Shelter Island is a great place to stay in San Diego and the BW Plus Island Palms Hotel and Marina was perfect for our family. We had a view of the bay. Lots of action and people watching. Hotel pool was great as was our experience with dining. Will definitely will use this hotel again.

"Family overnighter"

4
C1423EZcarolb, Long Beach, California 05/07/2017

Great place to stay. We stayed on bottom floor but the top floor above us was loud. The staff was friendly, day use of pool and bikes available even after checkout. Wish the showers were available for us after pool use. We asked to be let into the shower (available for marina guests) but showers did not work. Overall great place for family

"Great place to stay!"

5
Cowboymom5856, Central California 04/07/2017

I know that some people can never be pleased, but this is a great property in a million dollar location. On one side, the yacht harbor is literally only separated by a sidewalk and a fence. The Pacific is a two lane dead end road and a small parking lot away. Their room service is delicious and fast. One night we had hamburgers and another I had the seared scallops and a tequila gimlet. My husband ordered breakfast one morning and it was huge. All of their portions are large. One night we went to eat at Anthony's and it was closed. We came back and ordered at 9:45. They said that it was no problem. The food was even better than the now defunct Anthony's. Saved the best for last. They actually have a genuine bath tub in the rooms!! Not the tiny ones that most hotels have, a regular sized one. They also do not have a shower door, which I hate. My husband grew up in San Diego and has been having health issues. He enjoyed himself in spite of spending most of his time in the room. They even gave us a later check out. This was the start of the 4th of July holiday. The room was very reasonably priced. Since Ensenada is no longer safe...we will be back more often.

"Tremendous value"

4
User 29/06/2017

Really nice location. Incredibly clean room. Great service! Stayed with friends for a reunion... staff was wonderful. Location (Shelter island) was perfect. Relaxing and quiet. Not a new hotel, bit very well kept.... and nicer than many of the newer ones!

"Nice Hotel in a Beautiful Location"

5
Holly L, Lake Stevens, Washington 29/06/2017

Very friendly helpful staff. Beautiful location with a great pool and restaurant! Perfect for a getaway for families or couples. Lots of places to walk and a small beach close by. Across the street views of San Diego. Will definitely stay again.

"great vacation"

5
Michael A, Denver, United States 29/06/2017

Beautiful setting close to a number of great attractions. Friendly and helpful staff, with great suggestions for things to do in the proximity. Lots of available amenities, including bike rental and tennis courts. The kids loved the pool, in particular.

"Great area and welcoming"

4
Dana B, Pleasant Hill, California 28/06/2017

We visited this Best Western and had a good stay. The front desk people were helpful and the restaurant people were very polite as well. The pool and hot tub were lovely and definitely made us feel like we were on vacation. There were only two things that were not great. First the carpet in our room was wet right in between the two queen beds and it was clear that it had seen better days. The refrigerator was also not up to temperature so we didn't use it which was a shame as we did have left over food from dinner. We let the front desk know about those things when we checked out and they were very kind and didn't charge us for parking.

"Enjoyable!"

4
714herbertp, Stockbridge, United States 28/06/2017

We would recommend the top floor with a balcony view of the marina. It was relaxing to watch the sunset at sunset cliffs park. Blue Wave Grill has all sorts of plates that will charm your taste buds. Natasha was a big help getting us a room upgrade! You can walk to any restaurant/eatery. There are plenty to choose from. Point Break has a very nice breakfast that will fill you up for a day at the zoo. Brigatine Restaurant is a very relaxing and delicious.

"Great Hotel"