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Best Western Hotel Seven Seas, San Diego

3.5/5  - basé sur 1782 notations.
411 Hotel Circle S, 92108-3402, San Diego, United States - See map
Best Western Seven Seas - Discover the best of San Diego and enjoy your stay at the Best Western Seven Seas. The Best Western Seven Seas is ideally located in the center of San Diego. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This full-service San Diego, California hotel is a property featuring comfortable guest rooms and convenient access to local attractions such as the San Diego Zoo, USS Midway Museum, San Diego Convention Center, and SeaWorld®. Centrally located in San Diego's Mission Valley, the Best Western Seven Seas is the largest Best Western on the West Coast with over 300 guest rooms on 12 lovely acres. Whether traveling for business or pleasure, the friendly staff at this southern California hotel will ensure an enjoyable stay. Hotel guests will be close to beautiful California beaches as well as a variety of world class shops and restaurants within walking distance. Each guest room and suite features a refrigerator, cable satellite television and FREE high-speed Internet access. Other hotel amenities include an outdoor heated swimming pool, an poolside exercise facility, table tennis,and meeting/banquet facilities accommodating up to 100 people. The Best Western Seven Seas is located near the 18 hole Riverwalk Golf Course and less than one mile from Fashion Valley Shopping Center, which offers a variety of shops for every budget. Families especially will enjoy spending the day at the San Diego Zoo, SeaWorld® or walking through one of the many museums at Balboa Park. Other nearby attractions includes Qualcomm Stadium, Petco Park, Old Town, Seaport Village, USS Midway Museum, Mission Valley Shopping Center and several miles of beautiful coastline. There are also several colleges in the area including University of San Diego, San Diego State University, Point Loma Nazarene University and University of California San Diego. Also, many hospitals are just up the hill from us. Make a reservation today and save at the Best Western Seven Seas! Government Rate includes: weekday breakfast buffet, weekday hosted beverages, weekday dinner buffet. Restrictions apply. Valid for Government/Military travelers with official orders on per diem. One guest per room.

Best Western

Hotel Seven Seas

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Bronze
 
based on 1783 guest reviews
NOTE ISSUED
Excellent
372
Very Good
627
Average
439
Poor
180
Terrible
165
REFER TO NOTICE
Business Business
319
Couples Couples
499
Family Family
552
Friends getaway Friends getaway
162
Solo travel Solo travel
150
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"No space in the double room"

1
08/11/2018

You cannot even walk, forget about placing your suitcases, though they charge extra for double room, the size remians the same. Apart from the room size, baby crib requested but no response from the front desk. pathetic service. rooms are clean

"Found a Gem"

5
04/11/2018

First time i stay here. It is an older place, but kept well and clean. Quiet and friendly atmosphere actually really inviting, great for families with kids, good restaurant reasonably priced, nice pool area, I'm really happy with this find and will definitely stay here again found it on Hotwire for $82

"Average"

3
31/10/2018

This is a 1960's era resort motel, a bit out dated but comfortable and reasonably priced, convenient and with free parking. The old in room air conditioner did it's best, still struggling along as it continues to age. Front desk service was just average. TV reception was minimal; we did need to have maintenance come in to get it connected. In room coffee & tea is absolute minimum.

"Worst hotel ever!! Warning!!"

1
17/10/2018

Warning:. Do not stay here if you have kids or simply don't mind having others watch you in your room through peepholes. Oct 13th to 16th stay. Peephole discovered above light, which is above sink in room 507. Sheriff's Dept. Notified at 830 am next morning. Staff didn't care and in fact smirked as though they didn't believe it. Corporate responded by email to my complaint stating that since credit card company agreed to reverse charges and police had been contacted, they weren't going to pursue matter, implying somehow that I shouldn't have "told in them". Absolutely gross! You have been warned! Stay at own risk! I will update further once the police investigation has completed. Check out the pics of the room, 507. Attached.

BestWesternHotels, Corporate at Best Western Seven Seas, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Perfect for what I needed!"

4
17/10/2018

We stayed one night, to catch our flight back home. Because was cheap, we rented the room for 2 nights because our flight departed at 9pm. We left the hotel at 6pm. At 6:15 we were dropping off our rented car and tooked the airport shuttle and did check in to our flight at 6:35pm, so it's really close, even at rush hour. The rooms are littles, but clean and comfortable. There are pleanty of parking lots. There is a pool, which close at 10pm but they have a hot tub outside the pool area that close at 3am. The Cafe, inside the hotel, it's good and we receive a 15% off coupon when check in. Even the hotel (like all others in the area) its close to the higway, we had no noise problem, dont know if was because our room, were at the middle of 300's building. We felt safe at place all time.The green areas are really well maintained. BTW, all the street its surrounded by hotels and it's called Hotel Circle. Its very close to the Convention Center (1 minute drive, maybe 10 walking). Fashion Valley Mall by 5 minutes driving and Old Town little more. Sea World and Mission Beach its close too, just a little more than the previous mentioned.

bw7seasMGR, Manager at Best Western Seven Seas, responded to this review
Thank you for the nice review. We are delighted to hear you found our rooms nice and comfortable. We are glad that you enjoyed our centrally located hotel with easy access to many of San Diego's attractions. We would definitely love to welcome you back on your next visit to San Diego.Thank you.

"Stay somewhere else!"

1
17/10/2018

Rooms are NOT what is pictured on the website! Cold showers (2 different rooms) rooms were tiny! Bath tub dripping all night! Walls to thin you could hear the highway and the person snoring in the next room! Mini refrigerator would freeze everything even when hardly on. In need of major renovation!

bw7seasMGR, Manager at Best Western Seven Seas, responded to this review
Thank you for your review of your recent stay at our property. We would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback that you gave us to implement improvements. The proper departments have been notified and will work to make the necessary corrections. We hope that you will consider staying with again, so that we can have another chance to provide you with an excellent experience. Thank you.

"Nice Stay"

4
16/10/2018

I spent three nights at the Seven Seas in early October. My room, and the bed especially, were comfortable...I slept like a log each night. I ate in the on-site restaurant when I first arrived - I didn't have a car and had just flown in from Las Vegas, so with the added incentive of the discount coupon given to me at check-in, using the restaurant just next door was a no brainer. I was greeted warmly in the restaurant by a man who I took to be the manager/owner, who was charming and eager to please. I have to say that the food was good and plentiful, and reasonably priced. The only downside was the presence of a family of four who occupied a corner table. The mother in particular was very loud, and at one point announced to the restaurant in general that she had been drinking since 7:30 that morning (by this time it was around 8:30pm)...and I'm afraid it showed! You will hear some noise from other rooms, but to me that wasn't a big deal, and almost inevitable. I tried carefully not to make noise myself when I checked out at 5am to catch my early flight, but apologies to anyone I may have disturbed at stupid o'clock! I didn't use any of the facilities such as the pool, gym or hot tub, but they all looked clean and well maintained. The vending machines were reasonably priced. The whole look of the hotel is pleasant, with winding paths and palm trees, with the backdrop of a large hill behind. The location is good. Like I said, I didn't have a car, but used Uber to get me to wherever I wanted to be. Nowhere seemed to be that far away, so fares were cheap. I think the longest journey I made was from the Hotel Del Coronado back to the Seven Seas, which cost me around $17 for the 17 minute journey. I only have a couple of minor gripes, that didn't affect my stay, but it would be nice if they could be addressed: - I think I recall reading other reviews that mentioned the strange odour in reception. I'm not sure what it was, but it's not very welcoming when your first port of call at the hotel is the reception desk. It doesn't create a great first impression, and leads you to wonder what the rest of the place may be like (it's fine, by the way!) - I don't know if the same is true in all rooms, but in mine the TV remote had been replaced with the generic kind that I've seen in a couple of other hotel rooms before. I assume this is due to the actual remotes for the TV having been stolen, or to prevent their theft. The only problem is that these remotes only control on/off, volume, and allow you to step consecutively through the channels. This is fine, but means there is no way of pulling up a list of channels to see TV schedules, instead to have to just go from channel to channel until you find something you want to watch! Again, just a minor annoyance, and not something that would stop me from staying there again. Overall, I enjoyed the few days I spent at the Seven Seas, and in the beautiful city of San Diego. I would have no problem staying there again.

bw7seasMGR, Manager at Best Western Seven Seas, responded to this review
Thank you so much for your nice review and kind comments regarding your recent experience at the Best Western Seven Seas. We truly appreciate you taking the time to write such a nice review and for being our guest. Guest satisfaction is extremely important to us and to read that you had an excellent experience at our hotel from our amazing staff to the outstanding food and well- maintained grounds, is a huge compliment. We will be sure to share your comments with the proper departments. Thank you again for your review and we look forward to welcoming you back to the Best Western Seven Seas the next time you are in San Diego.

"modest accommodations"

3
14/10/2018

It's a motel—clean but not particularly sparkling—but it does the job. Very well located. The cafe is surprisingly good and very reasonably priced, with a nice patio to sit on. Friendly housekeeping staff.

bw7seasMGR, Manager at Best Western Seven Seas, responded to this review
Thank you for taking the time to write a review and for being our guest. We are happy to know that you enjoyed our centrally located hotel and full service restaurant that serves breakfast, lunch and dinner. We look forward to your next visit to the Best Western Seven Seas. Thank you.

"Great Stay"

4
09/10/2018

Great place to stay, good location, very well maintained hotel. There is onsite restaurant, laundry room with vending machines, pool , hot tubs , exercise room, bar with pool table. Service was good , the room was clean comfortable and had a fridge and coffee maker. Recommended

"Back again to sour favorite hotel in San Diego"

5
02/10/2018

We stay here twice a year and everyone makes us welcome and like family. Great restaurant and Zack's bar is a fun place with great happy hour prices,The rooms are clean and comfortable, the staff wonderful. The pool is sparking clean and a great place to relax, this is definitely a great family style hotel, located close to everything.

"A home away from home"

5
27/09/2018

Beautiful grounds and gardens once you check in you are in Paradise. Welcoming staff from the front desk to the hospitality to the maintenance. Pool area largest in the area you don't feel like you are on top of the other guests.

bw7seasMGR, Manager at Best Western Seven Seas, responded to this review
Thank you for such and amazing review and for being our guest. We are delighted to hear that you found our hotel to be a home away from home. We look forward to your next visit to San Diego. Thank you!

"Great accommodations and Friendly Service"

5
25/09/2018

Enjoyed a relaxing stay at this Best Western facility. They were very accommodating when my husband requested a room where we could get some quiet and rest after a long vacation. Our room was set away from the pool activities and high traffic areas. Room was clean, spacious and bathroom was clean and easy to access. We were on the go but the swimming pool and hot spa looked very inviting. We had breakfast one morning, service was quick and prices were reasonable. Have been very pleased with our stays at the Best Westerns we used during our travels.

bw7seasMGR, Manager at Best Western Seven Seas, responded to this review
Thank you for being our guest and choosing us for your hotel accommodations in San Diego. We are glad to hear that you were able to enjoy our relaxing environment. As well as our spacious and clean rooms and full service restaurant. Thank you.

"Great location & comfy rooms"

4
15/09/2018

My uncle (DS) used to manage this hotel in the 90's. Although he passed away a few years ago, he would be very pleased to see how well this place is doing. They've made some tremendous renovations and is one of the best values in the San Diego area. It is centrally located in Mission Valley which is only 10-15 minutes away from the beach, the zoo, balboa park, San Diego Harbor? the airport and many other attractions. The rooms are ample size, nicely decorated with comfy beds. The staff are friendly and very accommodating. What's more to like?! ?? I've stayed at other hotels in the Mission Valley area and this is the one I keep coming back to recommend to all my friends. Nice job folks!!!

bw7seasMGR, Manager at Best Western Seven Seas, responded to this review
Thank you so much for your amazing review and the kind comments regarding your recent experience at the Best Western Seven Seas. We truly appreciate you for being such a loyal guest and for recommending our property. Guest satisfaction is extremely important to us and we are glad that you enjoyed our newly renovated and comfy beds. Also that our staff was very friendly and accommodating. We look forward to your next visit to San Diego. Thank you.

"Great Value"

5
10/09/2018

Took a chance on a low rate hotel in an area where hotel quality has been in decline. I was looking for a low room rates as my highest priority. Went on Travelocity and found the room rates for the Seven Seas to be very attractive and the reviews mostly good. I was pleasantly surprised to find this little gem. It was a very comfortable stay and this has become my "go to" hotel.

PGSevenSeas, Guest Services at Best Western Seven Seas, responded to this review
Thank you for the great review on your recent stay and for being our guest. We are delighted to hear you enjoyed your stay in this little gem. We truly appreciate your loyalty and are thrilled to hear we will be your go to hotel. We look forward to welcome you soon on your next trip to San Diego!

"Not Impressed"

2
09/09/2018

We stopped here for 3 nights on our recent road trip around California, upon arriving at 3pm the room was not ready, fair enough check-in was 4pm.. Queues at the check in desk were long so queued again only to be told at 3:50pm that the room was not ready.. 4:05pm still not ready... now I am paying for a room I cannot have! So we finally get the room and the Air con is turned off, the fridge is turned off and the room smells musty. I would save your $$ and book another place to stay. I will not be returning and I am pretty forgiving.

PGSevenSeas, Guest Services at Best Western Seven Seas, responded to this review
Thank you for taking the time to write a review and for being our guest. On behalf of our entire team, we would like to apologize for not exceeding your expectations. We are an Ecofriendly hotel, we turn off all the AC units after a guest has checked out as well as the refrigerators for conservation of energy. Your helpful remarks will be used toward training our staff in improving their customer relations and service. It is our hope that you will consider staying with us again in the future so that we can have another chance to provide you with an excellent experience. Thank you.

"Needs to train staff in customer service"

2
06/09/2018

We arrived at this hotel a little early for check in so we went to get some essentials from the supermarket. We arrived back at the hotel for the 4 pm check in to be told it would be another 30 minutes before they had a room for us. When you state that's it's a 4 pm check in you have the rooms ready for 4 pm not 4.15 or 4.30. This shows me how much they regard their customers/guests. The room was clean and tidy but we had booked a deluxe room and we were not happy to see an adjoining door to the next room as we have experienced these before when we hear everything from the next room and I expect they hear everything from our room. If they want to cut energy costs then move the table away from the front of the a/c unit and let it work properly and don't mess about turning fridges off as they will run for longer to get cold again. Found the noise to be rather overbearing at times with guests stomping along the walkways and slamming doors at all hours if the night. Housekeeping seems to be scarce on the ground at this hotel at times. If we are in San Diego again I doubt we will pick this hotel again. It seems that Best Western has a special training course for front desk staff in how to be rude and unhelpful and to treat the guest as an problem rather than the reason for them having a job as this is the second Best Western we have encountered this poor service from front desk staff. All in I would not and could not recommend this hotel to anyone.

"Beautiful scenery hotel"

4
03/09/2018

We had a fantastic Anniversary here! We took beautiful tropical pictures, got to swim, and relax :) Great staff at check in especially hard time of LABOR DAY WEEKEND. We were disappointed with Bar service/lack there of. Otherwise I would recommend this hotel

PGSevenSeas, Guest Services at Best Western Seven Seas, responded to this review
Thank you for the great review regarding your recent stay with us. We are delighted to hear your you had a fantastic anniversary and got to enjoy the amenities our hotel has to offer. We truly appreciate your feedback and will be using your comments to implement improvements in our service and our hotel for future guest. We look forward to welcoming you back on your next trip to San Diego. Thank you!

"Nice hotel near Seaworld"

4
30/08/2018

Nice decent priced hotel near Seaworld San Diego. Rooms were clean and staff was very friendly. Never spent much time at the hotel but great location and clean at a decent price. Pool area looked nice and clean although we never used it. Would be a 5 on the rating if they offered breakfast.

"Housekeeping was awesome!"

5
28/08/2018

My room was perfect upon check-in. Each day when I returned after a long day in the sun, the room was again clean and every detail in perfect order. Little things like towels folded specially and coffee supplies well stocked were greatly appreciated.

"Holiday gateway"

4
27/08/2018

Nice cozy hotel, Ideal location close to Sea world and San Diego Zoo. Also, enjoyed the day trip to old town and dining and enjoying the authenticate Mexican food. Good location and attraction for Family.

"Very hot"

3
19/08/2018

As soon as I walked in, the room was HOT. The AC wasn't running (probably hadn't been since the last occupants left, whenever that was) even though it had easily gotten into the high 80s that day. Luckily, my fiancee and I were going to dinner right after check-in, so we turned on that AC and let it cool down while we were gone. Even with the AC going, it didn't seem to get very cool in the room. It got cool enough to be able to sleep. Beds were average; glad we were just staying there one night. I think that it's a good place to crash if you're only going to be in San Diego for a night - any longer, and it would probably be worth it to find a better place.

"The worst!"

1
19/08/2018

Only good thing about this hotel is location, but Im sure that any other at hotel circle is better than this BW!! Dirty, lots of bugs and flies ... and definetly outdated! Parking lot too busy at night, hard To find a spot near the room, and way too noisy specially mornings! Not Worth the price at all.

PGSevenSeas, Guest Services at Best Western Seven Seas, responded to this review
Thank you for your review of your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope you will consider staying with us again, so we can have another chance to provide you with an excellent experience.

"Would not go back"

2
15/08/2018

This hotel was booked by our organization for business travel 8/11-12/18. Unfortunately, they had 8/10-8/11 for my colleague and the hotel was booked. That was not their fault. However, I asked for a room with two beds so my colleague would have a place to stay and we could prepare for our class the next day. They said they didn't have a room with two beds and we'd have to wait to check in while they asked each person with reservations if they would switch with us. I never heard such a suggestion. So we found a nearby hotel and booked her a room. When I checked in, the desk person asked did I want a first or second floor and was able to find a room in a quiet area. If she could find different rooms, she could have found a room with two beds. When I got to the room, it smelled extremely musty. The smell hit as I opened the door. The AC was off and when it was on, it didn't work properly. I had it at 66 all night and it barely kept the room cool. As stated in the title, I would not go back. I reported the experience to our organization and they don't plan to use this hotel again.

PGSevenSeas, Guest Service at Best Western Seven Seas, responded to this review
Thank you for your comments regarding your recent stay. On behalf of our entire team, we would like to apologize for not exceeding your expectations. We have addressed this with our housekeeping and management team. Your helpful remarks will be used toward training our staff in improving their customer relations and service. We hope that you will consider staying with us again, so that we can have another chance to provide you with an excellent experience.

"Great place to stay"

5
11/08/2018

Excellent hotel. Staff are all extremely nice and helpful. Pool is great. Warm all the time. Restaurant had decent diner like food and hotel gives you all the 15% off coupons you want to eat there. Rooms were a little bit small for a family of four but it was definitely doable. Parking lot is safe and secure and we had plenty of room to park a big truck. Parking is free. Very central location just a few min. Drive to any tourist attraction.

PGSevenSeas, Guest Services at Best Western Seven Seas, responded to this review
Thank you for choosing the Best Western Seven Seas in San Diego and for being our guest! We are happy to hear you enjoyed your stay and we truly appreciate your kind words regarding our property. We look forward to welcoming you back on your next trip to San Diego!

"good"

5
10/08/2018

good location and room a good waking distens to the conference good experience on the hotel the people on the desk execllent the testaurant good service good special for the day the food ti is good the waiter good peaple good service overall it was good service

PGSevenSeas, Guest Services at Best Western Seven Seas, responded to this review
Thank you for your great review! We are pleased to hear you enjoyed our convenient location and all the amenities our hotel has to offer. We will share your kind comments with our staff. We hope to welcome you soon on your next trip to San Diego.

"Comfortable"

4
09/08/2018

Stayed in 300 building. Very quiet despite being close to the freeway. Comfortable yet small room. Others have complained about dirty rooms; that was not our experience. The air conditioner is very loud but very effective. There were palms growing between steps leading up to the room; it was evident they were trimmed, but one still had to watch one's step (I only mention in case stairs are difficult for someone; an additional issue might make one decide to request a first-floor room). The pool and jacuzzi were clean and salt water! Not the greatest hotel we've ever stayed in, but at the right price, we'd return in a heartbeat.

PGSevenSeas, Guest Services at Best Western Seven Seas, responded to this review
Thank you for choosing the Best Western Seven Seas in San Diego and for being our guest! We are thrilled to hear you enjoyed your stay and we truly appreciate your kind words. We look forward to welcoming you back on your next trip to San Diego!

"NEVER STAY HERE"

1
04/08/2018

Where to start? The door has about a 2 inch gap from the bottom. Found roaches through out the room. Wall paper is peeling, floor dirty, found a pair of woman's underwear in drawer, AC is incredibly loud and after staying here I went to pack up and found 3 large spiders in my suitcase. Don't even think of staying here. I wore my flip flops just to take a shower. Towels had lipstick stains. HORRIBLE HORRIBLE place.

PGSevenSeas, Guest Services at Best Western Seven Seas, responded to this review
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The proper departments have been notified and will work to make the necessary corrections.

"Never again"

1
03/08/2018

don't expect clean rooms at this hotel. Not only where the rooms very small and tight basic cleanliness was not met. It was obvious that the housekeeper's only Remade the beds and folded the toilet paper to make it appear as if it had been properly cleaned. There was dust everywhere there was old makeup on the blow dryer there was soap residue on the shower here on the floor one of the doors was broken. Housekeeping was chit-chatting amongst themselves in front of the room making it impossible to sleep. The only nice person at this hotel was a security guard.

"Charged for Extra Night"

1
01/08/2018

I've stayed at this property a few times in San Diego. While the doors do not properly fit and the rooms are not the cleanest it was more out of convenience than anything. Three weeks ago I stayed at this property and they charged me for an extra night. I gave them weeks to respond. I have given the management at this hotel and the accounting weeks to respond but they haven't even tried. I've left emails, voice mails, and one person in accounting said they would get back to me. I have now wasted hours on this issue.

"Stay was good"

4
31/07/2018

Nice indoor gym and swimming pool. The landscaping was beautiful alor of trees. No problems with the hotel room. Beds were comfy about 10 mins from Ocean Beach and Mission Bay/Belmont Park. They have glass cups for water inside the room instead of plastic disposable cups but I honestly perfer disposable cups.

"Grin and bear it..."

3
29/07/2018

We love visiting San Diego... This hotel has bright spots like the quiet rooms away from the busy Hotel Drive and a great tropical feeling plus great pool.. But the rooms need an update and you can hear everything in the next room as well as when they flush etc.. But considering how expensive hotels are here in the area.. An ok deal. And very clean.. So that's a plus.. It's good I am a heavy sleeper.

"Yearly Trip"

5
25/07/2018

They offer quality service. The owner does a cookout for preferred guests every Wednesday. The front desk immediately call maintence on the radio when you report an issue to them and they tell you sorry about the inconvience.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the nice review and for continually choosing the Best Western Seven Seas for your hotel accommodations in San Diego. We are pleased to hear you enjoyed our preferred guest program as well as the quality service we offer here. We look forward to welcoming you back on your next trip. Thank you!

"July 2018"

3
22/07/2018

I had to stay for a 2 week training at this Seven Seas Best Western. I actually stayed in the same hotel about 10 years ago. The hotel has aged and looks a little worn down. I didnt spend much time at the hotel due to the training i had to complete. However, room service was amazing. My room was immaculate everyday. The AC didnt get very cold but San Diego weather was nice! The beds and pillows were excellent.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your comments regarding your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are extremely pleased to hear you enjoyed our room service as well as our immaculate rooms. Hopefully we'll welcome you back on your next visit. Thank you!

"Terrible property!"

1
22/07/2018

This was the worst! I checked out early as the A/C units were not working very well, and they were noisy! The small refrigerator did not work well either. The steps you had to use if you were on the second floor there were bushes and branches growing through the slats in the steps. there was no elevator at all. As we were leaving there was a hose draped over the handrails on the steps which I had to move so none of us would trip! I will never stay there again!

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your recent review and for being our guest. On behalf of our entire team, we would like to apologize for not exceeding your expectations. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future. Hopefully you will consider staying with us again in the future so that we can have another chance to provide you with an excellent experience. Thank you!

"Good enough"

2
20/07/2018

On a good note, this place has nice hot water, the AC keeps the room nice and cold, the staff are helpful, room service seemed to be very efficient, the beds are comfortable enough, and the one meal I had here was pretty good. On the flip side, our room had bugs (most likely due to the gaping crack around the door), a lot of the outlets did not work, the tub always looked like it had sand in the bottom, and the carpeting looks like it is in bad need of replacement. Solely based on my experience, I cannot recommend this place to anyone.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your comments regarding your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are however, pleased to hear you enjoyed our comfortable beds as well as our helpful and efficient staff. Hopefully you will consider staying with us again in the future so that we can have another chance to provide you with an excellent experience. Thank you!

"Best deals on hotwire"

5
18/07/2018

I get my best deals for this hotel on hotwire. The staff is great. Rooms are clean and include a mini fridge. Their is a good restaurant with a great breakfast on site. Has a Jacuzzi, pool, washer, dryer, ice machine

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the lovely review and for being our guest. We are extremely happy to hear you enjoyed our clean rooms as well as the rest of our amenities. We are also pleased to hear you enjoyed our great staff. Hopefully we'll welcome you back on your next visit. Thank you!

"Average"

2
17/07/2018

Average hotel with horrible service. Came to check in at 3pm was told check in is at 4pm, no big deal. Pre checked in and went to get something to eat. Came back 5:15pm was told room still was not ready asked if they could give me a time it would be ready or just call me. Front desk girl said couldn't call me but to check back later. Came back at 545 room was finally ready. Quiet room clean needs to be updated. Checked out next day9am. Later that day found out they billed my credit card 3 times but it was still pending. This hotel is in dire need of a face lift and staff training.

"Close to Balboa Park, Old Town, and Downtown"

5
16/07/2018

This hotel is located such that it's fairly easy to get to most parts of San Diego. The hotel is a little older, but it is kept up well. Food at the diner is a little on the expensive side (NO CONTINENTAL BREAKFAST!!), but the staff are friendly. The room we were in was clean and wasn't too noisy.

"Horrible Customer Service"

1
15/07/2018

One of the worst hotels I've stayed at. The cleaning service is horrible. They don't replace all the towels. You have bugs flying around the room. The restaurant has the slowest excuse making employees. I called for room service and the phone rang for 3 minutes. I hung up and called again they picked up and said wait. I waited for another 3 minutes. I hung up and called again but the busy signal was on. I called the front desk since they are literally five steps from each other. They claimed that the restaurant might be busy but they can transfer my call over to them. I said that if they are that busy no need to have room service. I was transferred and the phone rang over and over. I left brushed my teeth and washed my face. Came back and still ringing. I hung up and called again. 3 minutes later No answer. I put on my clothes and went down there to the restaurant. There were about 5 tables with customers; didn't seem busy to me. They took my order, I paid, the change from my money was sat in front of me on the counter and nothing was said. "Ma'am this is your change." If I handed you my money to pay I expect to get it handed back. No one acknowledged me standing there waiting on my order. Not even the manager. The manager and a couple of the employees are older in age. If customer service can't be satisfactory at answering the phones or assisting customers, more younger employees should be hired for this type of business. I know by experience because I am active duty military who works in supply department. My job is all about customer service and morale. I went to the front desk and asked about a complainant form, they said if the complaint is with the restaurant then they have it. I went to the restuarant and they said the front desk has it. I stood in the door separating the two businesses in the same building and told them to speak to one another because I'm not going back and forth. They spoke and mentioned to me that the only complaint form was online. So here I am complaining about this establishment and how customer service is not a priority for them!

bw7seasMGR, Manager at Best Western Seven Seas, responded to this review
Thank you for your recent review and for being our guest. On behalf of our entire team, we would like to apologize for not exceeding your expectations. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future. Hopefully you will consider staying with us again in the future so that we can have another chance to provide you with an excellent experience. Thank you!

"Overrated motel"

1
11/07/2018

The room was very narrow and subpar. We did not feel comfortable during our three day stay. The pool was crammed with kids and there was no breakfast. The property looks quite old or at least not modern at all. Cleaning crew was very efficient. It has a tiny little gym room by the pool used to store towels for swimmers. It looks like a motel more than a three star hotel and I doubt I'd stay there for a vacation again.

"Good local to the zoo"

4
08/07/2018

We got this hotel because it is located one exit off I-8 from hwy 163 which goes through Balboa Park. The San Diego Zoo and many museums are located in the park. The hotel was old style with doors to the outside, but it was clean and large enough to be comfortable. The staff were friendly and very helpful with suggestions and directions. Breakfast was not included, but we eat there and the food was good. They gave 15% discount on lunch and dinner. The location was quiet and you did not have to pay for parking.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the nice comments regarding your recent stay. We are happy to hear you enjoyed our convenient location close to all of San Diego's attractions. We will be sharing your nice comments with our friendly and helpful staff. Hopefully we'll welcome you back real soon. Thank you!

"Nothing Great!!!!"

2
07/07/2018

We stayed here for 3 nights and I'm not sure I would want to stay here ever again. The room was clean, but the service was subpar. The cleaning staff forgot to replace our towels the first day, so no towels... after 2 calls and about an hour wait we got them. The second day our room was not even made... they never came to make our room. We needed to warm something and call the front desk to see if they had a microwave we could use as there wasn't one in the room, and the staff seemed to be offended by the request. I don't recommend this place.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for taking the time to write a review. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Please know your comments will be shared with the appropriate Department Heads and Staff for specific training purposes, as guest satisfaction and meeting with their expectations are quite important to us. We hope that you will consider staying with us again, so that we may have another chance to provide you with a superior experience. Thank you!

"Good Place to be at the Seven Seas"

4
01/07/2018

Over the years I've stayed here a few times. Reasonably priced for San Diego and they do no charge for parking which is important to me. Two story, no elevators, beautifully landscaped property. I had a room hidden behind trees which I liked. Room is clean and updated. Not a large room but comfortable. Comfy bed and standard size pillows. Enough plugs for charging on the lamps. Two chairs and a table. Dresser with TV on top. Lots of sports channels. Small refrigerator with small area for freezer. Check in was good. Employees were friendly. Made was efficient. When first coming in the layout is confusing, which takes a day to get used to. Pool and hot tubs were good. There isn't a free breakfast. Restaurant prices are high, for an average restaurant. Food is high in San Diego, They do give you one coupon, which the restaurant collects, for 15% off. Not much on this side of Hotel Circle in the way of restaurants. I had one supper and one breakfast. They had been open for a while at breakfast but it seemed disorganized. There was a line to check out and in and one person working, not in much of a hurry. Not very attentive to guests. I do like the motel just wish there was more variety of food in the area. Vending machines by the laundry do not work with paper money.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for being our guest and continually choosing the Best Western Seven Seas for your hotel accommodations in San Diego. We are beyond pleased to hear you always admire our beautiful landscape as well as our clean and comfortable rooms. We will be sharing your nice comments with our friendly employees. Hopefully we'll welcome you back real soon. Thank you!

"Quiet hotel tucked in by hill & beautiful landscaping"

5
24/06/2018

We were on vacation in Southern California & stayed 2 days at the Seven Seas. It was close to Old Town, where we wanted to catch the trolley. All transit is handy there also. The motel as been updated. Clean swimming pool & hot tub. Very friendly staff..Free parking.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your recent review and for being our guest. We are extremely happy to hear you enjoyed our convenient location as well as our friendly staff. Hopefully we'll welcome you back on your next vacation. Thank you!

"Adequate but noisy housekeeping "

3
24/06/2018

Stayed at this place with work for a week. I've been here 1 night so far. The rooms are typical motel style rooms spread around the complex. The housekeepers are Hispanic and the noisiest I've ever experienced. They have to work and chat loudly constantly. If they're not cleaning they are on mobiles outside your room even though you have a do not disturb sign displayed. Sometimes people do like to sleep. The hotel is right off the Interstate and has a cafe and outdoor pool. Fashion Valley mall is around the corner and Pacific Beach is a $16 uber ride away.

"neat place to stay close to everything"

4
22/06/2018

nice hotel , quiet and clean we spent a quiet weekend there what was really neat was the hot tub / jacuzzi close to room what would have made it nicer would have been pool towels at the hot tub no complaints will stay again

"Good for the price"

4
16/06/2018

We stayed at the BWSS for a conference June 12-15. The check in process was crowded but went quickly. The desk staff were extremely helpful and informative. The room was slightly small, but plenty clean and comfy. We were on the bottom floor which was nice (we could park five feet from the room) but also meant that people were constantly walking by the only window to the room. A cleaning worker saw me in my underwear, so I apologize to her here. For the price, this site gets the job done and is very reasonable. There are two jacuzzis and a pool, it's also within walking distance to three malls and a couple movie theaters. 10 minute drive to downtown. I'd stay here again.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you so much for the lovely review and for being our guest. We are extremely happy to hear you enjoyed your stay in our convenient location close to all that San Diego has to offer. We are also pleased to hear you enjoyed our clean and comfortable rooms. Hopefully we'll welcome you back on your next visit. Thank you!

"Enjoyable stay"

5
16/06/2018

We checked in here for four nights before moving to our apartment in San Diego, this hotel is in hotel circle, so not many bars & and restaurant are around, but it's 20 mins walking distance to fashion valley, so if you love shopping, do take advantage of that! The Zacks bar in the hotel has happy hour every day from 4 to 7, we really liked that.

"Seven Seas Relaxing Stay"

5
02/06/2018

I really enjoyed my stay at the Best Western Seven Seas as they offered a fitness center, outdoor heated pool, dining, and just a stone's throw from the Fashion Valley Trolley Station and Mall! Very clean accomodations and nice staff.

"Easy drive to Midway Museum"

4
24/05/2018

Very clean room, beautiful grounds with colorful flowers and many trees, friendly front desk; towels resupplied even though we didn't expect that. Surprised by no microwave and the price quoted by customer care was $125 not the $80 I saw on line! My Spring Rewards vouchers brought it back down but didn't give me any advantage. Waiter in restaurant was extremely nice; only get a 15% off bill for one meal; no breakfast provided. Took only 15 minutes to get to the Midway Carrier.

bw7seasMGR, Manager at Best Western Seven Seas, responded to this review
Thank you for the lovely review and for being our guest. We are extremely happy to hear you enjoyed our clean rooms and beautiful grounds. We are also pleased to hear you found all our staff to be nice and friendly. Hopefully well welcome you back on your next visit. Thank you!

"Great place... IF you get the right rate"

4
24/05/2018

Short version: Overall, for the rate I got this place, it was a nice and comfortable stay. We were out of the room all day... left by 9 am, back around 10 pm, basically only used this room to sleep and get ready in the mornings. It is close by to all the parks and attractions we came to do. Long version: Stayed at this place for 5 nights for our vacation. The hotel itself does look older, but everything is well maintained. The landscaping is very nice! We arrived on a sunday about 1 hour before check in, decided to see if we could check in early... no dice. Took a quick trip to the mall across the way to kill some time, came back at 4 to a line of other guests checking in/out, but the ladies working reception were quick, efficient and polite. Didn't have to wait long. Room first impressions: SMALL, but workable. The double bed rooms come with full sized beds, not queen... that was slightly annoying, but whatever. The room did show it's age but, again, they're well maintained. The beds were comfortable enough. The place seemed fairly busy but we could not hear any outside noise in our room. The closet and sink/counter space were ample... enough for 3 over-packers to have their fair share of space. The mini fridge under the sink is a little TOO mini, enough room for a couple of beverages and 1 squished standard sized take out box. The bathroom was small and clean... The shower head was either new or freshly cleaned, the water pressure was decent and there was always plenty of hot water. The shower curtain is just an inch shy on either side of fully closing so if you're not careful, could make a bit of a mess with the water spilling out. Parking was awesome, the whole week we were able to find a space right in front of our room! No parking fee either, which is what swayed us to stay here instead of the days inn next door. One day we had to print some tickets, used the computers available to guests by the front desk. Unfortunately the printer was out of ink but one of the receptionists had us email her the file we needed and had it done on her printer. Again: quick, efficient, polite. There is an onsite restaurant and bar which we did not try. The pool was nice but we did not partake as the weather was pretty chilly. There was a hub behind our building where the ice, vending, and laundry machines were housed. Didn't use them either but nice to know they were there. Overall, for the rate I got this place, it was a nice and comfortable stay. We were out of the room all day... left by 9 am, back around 10 pm, basically only used this room to sleep and get ready in the mornings. It is close by to all the parks and attractions we came to do. HOWEVER, when we decided to add another day to our vacation and asked the rate for the next night (friday), it had more than doubled what I had been paying for the rest of the week! At that higher price, it was not worth it for me. You could most definitely find a slightly nicer place for the same price. If I found this hotel at the same price I paid for this trip, I would stay again.

bw7seasMGR, Manager at Best Western Seven Seas, responded to this review
Thank you for your recent review and for being our guest. By telling us what you liked about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. The proper departments have been notified and will work to make the necessary corrections. We are however, pleased to hear you enjoyed our convenient location close to all that San Diego has to offer our friendly and efficient staff as well. Hopefully we'll welcome you back on your next vacation. Thank you!

"Below average and did not meet my expectation"

3
23/05/2018

I stayed at this hotel for 2 days (thanks it was not more than that). I arrived there by around 11am on a Sunday so expected to have a early check in, as I was attending a businesses meeting. But they said they did not have any availablity. Which is understandable. Then I came back at 5pm and they gave me a room way behind some buildings and it was confusing and hard to find and on top of that I was hurry to attend another appointment after check in at the hotel. So I had to leave my luggage again at the lobby and asked them to give me a room at the front next time I get back. On the first day I found a spider in the bed and it was so awkward to sleep since then. I expected a microwave in the room but they said they can get me one for a charge. So overall it was sort of disappointing and NOT a happy staying.

bw7seasMGR, Manager at Best Western Seven Seas, responded to this review
Thank you for your recent review and for being our guest. On behalf of our entire team, we would like to apologize for not exceeding your expectations. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future. Hopefully you will consider staying with us again in the future so that we can have another chance to provide you with an excellent experience. Thank you!

"An okay stay"

3
22/05/2018

It was an okay room for the price. The ice machine didn't work and my blankets looked old, they had rips in them. The water didn't get very hot either. Room upgrades would definitely be nice. Overall, it was alright.

"Quick stop"

4
21/05/2018

Nice place to stay in a beautiful location. Older hotel. Pretty landscape. Water pressure a bit low. Restaurant was yummy and staff were very nice. I would stay here again. Good value for the price paid

"Resort experience"

5
11/05/2018

I can't recommend this BW motel highly enough. Thoughtful staff, clean, comfortable rooms, decent restaurant on the premises, quiet, location, pool, number of exercise machines...all good. What was exceptional, however, was the layout of the buildings and the scrupulously maintained landscaping, which made it feel like a relaxing tropical getaway. There's a lot of competition in the area but we'll definitely be coming back to this BW.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Wow! Thank you so much for the great review and for being our guest. We are honored to hear you enjoyed our clean comfortable rooms as well as thoughtful staff. We are also happy to hear you enjoyed the amenities we offer. We look forward to welcoming you back on your next visit to San Diego here on our tropical getaway. Thank you!

"Last night in town"

4
09/05/2018

Stopped over at BW in order to prepare for departure from SD airport the following morning. Affordable, close to the airport, ample parking. Nice afternoon with a couple of beers in the sun on the terrace. And a good meal in the evening. Everything worked fine, service was warm and friendly. Stying there was a good decision.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the lovely review and for being our guest. We ae extremely happy to hear you enjoyed your stay in our convenient and affordable hotel. We are also pleased to hear you found our staffs service to be both warm and friendly. Hopefully we'll welcome you back on your next vacation. Thank you!

"wonderful stay"

5
08/05/2018

from the min we checked in to sunday when we left everything was wonderful, very clean and we had a room over looking the pool and could hear any noise from there. will stay there again, this hotel is close to the zoo and down town san diego, the mall was 3 min away and it took us 15 min to go to the zoo Sunday am.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the nice review and for being our guest. We are delighted to hear you enjoyed our convenient location close to all that San Diego has to offer. We are also pleased to hear you enjoyed our clean rooms and found your stay to be wonderful. Hopefully we'll welcome you back on your next visit. Thank you!

"College Graduation"

3
07/05/2018

Booked a room with a queen size bed, upon checkin, was told they only have full size beds, daughter booked a room with 2 queen beds and was given one double bed, We were told because we booked through a third party, booking online sites and not directly with them, that they have no control over the room we are given. What a shady way of getting customers money. Next, there is a gap under the door where critters can come into the room and vendors even slid their flyers into the room. The pictures on their website is deceiving, the room has ceiling to floor mirrors on one complete side of the room, very disturbing especially when you wake up looking at something in the room that doesn't belong there, oh, it's only me in the mirror. Staff was somewhat patient as I had door key issues with magnetic strips not being set or demagnetizing before I got to the room, 6 times was more than enough for me. Chick bartender had too much red bull or 5 hour energy going on, we would try to talk to her for drinks, flitted away before getting the full order, had dinner there too, one meal comes with a dinner roll and it was not brought out so we asked for it and was the response from the flitty bartender was that they usually end up throwing them away so they dont serve it unless asked for, but we were paying for it. Will not be a destination spot on my next visit.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your recent review and for being our guest. On behalf of our entire team, we would like to apologize for not exceeding your expectations. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future. We are however pleased to hear you enjoyed our convenient location. Hopefully you will consider staying with us again in the future so that we can have another chance to provide you with an excellent experience. Thank you!

"Location and Price Worked For Us For 4-day Touring San Diego"

4
07/05/2018

Very good price for this hotel-circle location near all the favorite San Diego attractions. Older motel-style (park car in front) with pretty , well-maintained grounds, pool, hot tub, laundry area. Our 2-queen room was pretty tight but in very good condition. Tub/toilet area was tiny and needed ventilation. For two friends, this was fine. Personally, I would not want to share with more people. The motel parking lot was full nightly, but it was surprisingly quiet. Attached, pleasant dining room is convenient but food is only fair and a little high priced. All staff we encountered were very helpful and friendly. I would stay here again at this price.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the nice review and for being our guest. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are extremely happy to hear you enjoyed or convenient location close to all that San Diego has to offer. we are also happy to hear you found our ground to me pretty and well maintained. Hopefully we'll welcome you back on your next visit. Thank you!

"Family Wedding"

5
05/05/2018

We went down to a family wedding. The shopping mall was nearby. The wedding was at the Golf Course so we didn't have to travel very far. My adult kids enjoyed the fitness center and the spa. We enjoyed our stay.

"Comfortable "

5
03/05/2018

Stayed one night with my Sister. Beds were comfortable and the room had a mini fridge. Bathroom was rather large. Jacuzzi was at a nice temperature and clean. Parking was easy and seemed to be plenty of it. Would stay here again.

"Nice reasonable stay in San Diego"

5
02/05/2018

All employees were pleasant and helpful. Rooms could use a little updating, but that might make the prices go up! Plenty of parking. Very nice exterior: pool area, jacuzzi and patio from the restaurant. Although breakfast wasn't included, the restaurant is attached and the food was great. In the Hotel Circle and easy to get around San Diego. Will stay again!

"Great Location."

5
02/05/2018

Pool was really nice. Friendly staff and patrons. A little dated, but it was very clean and value was acceptable. I chose this BW for the location between El Cajon and La Jolla where family visits took place. Access to the highways was perfect for planning my road trip to San Diego and meet family.

"Enjoyed this hotel!"

5
29/04/2018

I enjoyed this hotel because of the ammenities. The bar and restaurant were pretty awesome and convenient to have. We had a few drinks and enjoyed the nice bar vibe and brought our drink over to the restaurant that was attached and just ate some more. We even hung out in the jacuzzi which ran until 3am. They have a nice pool and the fitness center was small but was good for what we needed. It was great!

"April 2018"

4
26/04/2018

Good hotel close to everything I needed to do while in the area. I have stayed at this hotel 6 or 7 times and always had a great experience and good service. The hotel staff is always friendly and ready to assist.

"Best Value"

4
26/04/2018

I stay here every year as it is convenient to other San Diego locations. Easy for Uber drivers to find and there is no shortage of them. It's also close to the train if you don't mind the walk. I'll be back for sure!

"Great Location and Staff"

5
24/04/2018

Hotel was close to everything, and the staff was very helpful and friendly. Really close to the beaches, and only about 20 minutes from the city. There is a huge mall only about 5 minutes away. Freeway entrance is right down the street.

"Do NOT STAY there.....Really BAD!!!!"

1
24/04/2018

Room: way TOO Small Room: dirty....floors Noise: terrible too loud Bath: way TOO Small Towels: too small and old Bed: old and hard... A/C: did not work ... was hot...not cold. Water: too weak TV: poor choice of Chanel's Restaurant: VERY POOR service.... 2 waiters not just one Front desk: Not helpful.......no choices.

"Get Away"

4
22/04/2018

Fourth or fifth tie at this property. Easy off and on on to I-8. Located in Mission Valley with many opportunities to restaurants ans shopping. Short drive to Balboa Park i.e San Diego Zoo and the museums. I-8 takes you to I-5 to northern CA. along the coast. Many attractions, short drive. Also short drive to the Harbor. Very nice restaurant on site with a varied menu. This definitely a repeat stay. An Older property, but very well maintained and comfortable.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the nice review and for being our guest. We are extremely happy to hear you enjoyed our convenient location close to all that San Diego has to offer. We are also pleased to hear you enjoyed our nice restaurant. Hopefully we'll welcome you back very soon. Thank you!

"Family Visit"

1
20/04/2018

Good value for price. Room was clean and well taken care of. Good parking and easy access to freeway. Did not eat in restaurant so have no comments to make about it.Thin walls/floor allow shower noise to come from adjacent rooms.

"Great location, nice hotel!"

4
20/04/2018

Rooms are maybe just a little outdated but overall clean and comfy. Pool areas are great. Great central location to San Diego County to visit all of it. We would stay again and would say our experience was definitely positive.

"Average"

3
19/04/2018

This hotel was quite conveniently located for us but there are not that many dining alternatives around. The room was quite average, closer to a motel than a hotel. The fridge was turned off so it took a while to get it cold. The room was a bit small but we survived. There is no breakfast included. That was a disappointment.

"NICE HOTEL EVEN BETTER RESTAURANT"

4
19/04/2018

We look for hotels with restaurants either in or very near them..real restaurants, not fast food type. This hotel has a great full service restaurant and lounge...but very well hidden from the road and virtually no RESTAURANT SIGNAGE easily spotted from the road...hotel needs to add a big sign easily seen. We will return to this hotel.

"A RELAXING GETAWAY WEEKEND"

4
18/04/2018

Nice place to go especially for a getaway weekend. What makes it nice is the lounge, and coffee shop and walk up laundry mat and heated pool. Plus the lush tropical grounds. Dont even have to leave for anything. Stayed her many times before.

"Meh"

3
13/04/2018

Deposit was $75....kinda high. Bathtub drain clogged. Staff was friendly. Good location. Grounds are very well manacured. Fairly quiet area. Beds were on the hard side. Parking was ample. Overall an average experience. Nothing special. Decent value.

"Retro California"

5
13/04/2018

There were mixed reviews so I was a bit nervous, but I loved the retro California feel of the hotel. It was updated but still had a classic feel to it. The pool was wonderful and my kids had a blast. It was nice to be able to have a margarita while they swam. I would stay again in a heart beat. Good location as close to everything. There was a busy road next to it, but I couldn't hear it in our room and slept well.

"Naked Stranger"

3
11/04/2018

We have stayed here in the past. We phoned in for an early check in which told was available it was and came with a naked stranger. Ensure the room is truly unoccupied before taking your family in. I received a real small simple sorry. Great way to start a vacation coming eye to eye with another male naked fresh out of the shower. No discount, no upgrade, no comp. Would of been a nice gesture.

"Convenient"

2
09/04/2018

The location of the hotel was the only good thing about it. The ac cover inside the room kept falling off. The TV satellite barely worked. The remote had no batteries. We were in the non smoking section and people were still smoking. The way the room was designed wherever someone smoked outside our ac unit would pull it into our room and it smelled bad like cigarettes.

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Thank you for your recent review and for being our guest. On behalf of our entire team, we would like to apologize for not exceeding your expectations. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future. We are however pleased to hear you enjoyed our convenient location. Hopefully you will consider staying with us again in the future so that we can have another chance to provide you with an excellent experience. Thank you!

"Beds were not soft"

3
08/04/2018

This place is in a great location everything is nearby including old town, the mall, SeaWorld and the staff was great. However the beds were extremely hard. Not what I expected for a great night's rest after an 11 hour drive.

"Awesome!"

5
04/04/2018

I have had the pleasure to stay here on business and with my family on our weekend getaways! As always, the staff are professional, polite and very helpful to ensure my/our stay is the best possible. I am scheduled to return at the end of the month,.

"Sufficiently quiet, clean, and comfortable to get rest and some work done"

4
02/04/2018

I was in town on business for two nights, and found both the location and the price of this hotel a great match with what I needed. Fortunately, the room was quiet, clean, and comfortable enough considering the price. Without hesitation I would reserve a room here again. Especially for leisure travelers who are looking to be within a 15-minute drive from most of what San Diego has to offer, this would be a good choice.

"24hr Jacuzzi"

4
02/04/2018

The Jacuzzi is open 24/7. I wish the pool was too but its not :( The property is huge and when its full its hard to find parking, thats the only down side. If you like to enjoy yourself with some friends its a good hotel to go to. I've enjoyed every stay there, i've been there about 7 times.

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Thank you for being our guest and continually choosing the Best Western Seven Seas for your hotel accommodations in San Diego. We are delighted to hear you always enjoy your stays at our hotel. We are also pleased to hear you enjoy the use of our jacuzzi that's open until 3am. We look forward to welcoming you back on your next visit. Thank you!

"Okay but not great"

3
01/04/2018

Stayed over Easter weekend in 2018...hotel is clean and near alot of attractions in San Diego but parking gets full during busy weekends, so you may have to park away from your room. Also, showers were horrible and water was ice cold each day we were there. Not bad but not great also no free breakfast.

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Thank you for taking the time to provide us with your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. The proper departments have been notified about the water issue and will work to make the necessary corrections. We are however, pleased to hear you enjoyed or convenient location close to all that San Diego has to offer as well as our clean rooms. We look forward to the opportunity of welcoming you back on your next trip. Thank you!

"A beautiful place with a great staff, in a prime location."

5
31/03/2018

Seven Seas Best Western Hotel is a terrific place, in my opinion underrated. I'd give it 5 stars. The grounds are beautifully landscaped and maintained, the staff are helpful and professional, and the hotel is in a great location for visitors and tourists alike. The restaurant and cafeteria are first-class, with great food served by a great staff. Don't pass up the Best Western Seven Seas Hotel. You won't regret it!

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Thank you so much for the nice review and for being our guest. We are beyond pleased to hear you enjoyed your stay on our beautiful centrally located grounds. We are also delighted to hear you found our staff to be both friendly and professional. Hopefully we'll welcome you back on our next visit to San Diego. Thank you!

"Hot water problems"

2
23/03/2018

I have been satisfied staying here in the past. I appreciate the location. This time, there were two instances where there was no hot water. I understand the hotel was very busy, but I felt I am still paying for some basics like hot water. The response was simple and dismissive as if it's ok to run out of hot water. That's a basic I count on and Best Western didn't deliver.

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Thank you for being our guest and continually choosing the Best Western Seven Seas for your hotel accommodations in San Diego. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for you and other guests in the future. The proper departments have been notified and will work to make the necessary corrections. Please know your comments will be shared with the appropriate Department Heads and Staff for specific training purposes. We hope that you will consider staying with us in the future so that we can have another chance to provide you with a superior experience. Thank you!

"Good value for average lodging"

3
23/03/2018

Room was clean and in order. Wi-Fi was sub-par. Bed was a bit stiff. Location is near some good eateries and there is a nice mall with a movie theater nearby. Got the job done at a reasonable price. The wife would not have been satisfied but I would book again.

"Good area to stay at."

5
23/03/2018

Everything was nearby. Definitely miss San Diego and glad to pay the city a visit. There's so much to do and see. The hotel was great. No problems at all. Would stay again, 10 out of 10. Excellent and clean.

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Thank you for the nice review and for being our guest. We are extremely happy to hear you enjoyed your stay in our excellent and clean rooms. We look forward to the opportunity of welcoming you back on your next visit to San Diego. Thank you!

"7-seas"

3
22/03/2018

The Hotel is slightly on the old side but was clean and comfortable. The hotel is centrally located to the San Diego area and within walking distance to the fashion valley mall. I would book this place again.

"A Total Gem"

5
21/03/2018

Surprisingly great new discovery. We visit San Diego up to 10 times each year for family, business, and vacations. Just found this GEM. Recently remodeled rooms, fresh exterior paint and lovely tropical theme gardens make this old timer fresh again. As BW Rewards member were upgraded to a suite, which had, been totally renewed with fresh new bathroom, carpets, and lovely kitchen and patio. Although this BW does not provide free breakfast as the rest of the chain, their onsite complete restaurant/bar serves up a man-sized lumberjack, belt busting full breakfast at very modest pricing. Dinner onsite was huge advantage with complete restaurant and bar short walk from our room. Pool is clean, warm and lovely hot tub makes for very popular afternoon after a busy morning sightseeing San Diego's tourist venues. The close proximate to Riverwalk golf course and huge shopping mall make for fabulous location. Easy access to Hwy 8, 163 and others allows for simple explorations.

"Great experience :)"

4
20/03/2018

It was very clean, which is important to me. It was a very comfortable bed. I would definitely stay here again! The overall hotel grounds were very nice & it's sit right below a beautiful green hill. It was a perfect size room for our family of four. The staff at the front desk were very friendly and accommodating. I'm very pleased with it stay at this best western.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you so much for the great review and for being our guest. We are extremely happy to hear you enjoyed your stay in our clean and comfortable beds. We are also happy to hear you found our staff to be friendly and accommodating and our grounds nice and beautiful. Hopefully we'll welcome you back very soon. Thank you! -Team BW7S

"Musty as an old barge!"

1
19/03/2018

I booked site unseen as I am a Best Western Rewards member. This hotel is older than the seven seas! The outside is old and needs maintenance, appearing more like a highway side trucker motel than a hotel. Rooms are old and musty, with water and moisture damage radiating from the bottom of the exterior door and bathroom door. I know it's moist in San Diego, but doesn't necessarily mean the room should smell moldy. Room appeared clean at first glance, but tile floor in shower/toilet area needed scrubbing and vanity looked like it was never dusted. Shower water was luke warm.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your comments regarding your recent stay at our property. We would like to apologize for not exceeding your expectations. The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities to meet the needs of our guests. Rest assured your concerns are being shared with the appropriate departments in order to be discussed. We hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. Thank you! -Team BW7S

"Love the Hot Tubs and Zack's Bar"

5
15/03/2018

Hot tubs, pool and Zack's Bar have kept me coming back for 20 years! I always enjoy my stay here. Staff is extremely pleasant and accommodating. Restaurant has great food. Rooms are slightly dated, but comfortable and well equipped.

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Thank you for being our guest and continually choosing the Best Western Seven Seas for your hotel accommodations in San Diego. We are extremely happy to hear you always enjoy your stays with us. We are also pleased to know you enjoyed our hot tubs and pool as well as bar and the great food in our café. Hopefully we'll welcome you back very soon. Thank you!

"Family stay vacation"

1
14/03/2018

Hotel needs updates, no free breakfast offered just like other BW's Price paid for a nightly stay is way too high for what you get in return, would not recommend this hotel property to anyone. Live and learn, will not stay here again

"Clean, nicely appointed, very accessible "

4
12/03/2018

Came in to town for San Diego half marathon. Needed easy access to start line, race expo, food, quiet place to stay. Not only was it all of the above, they have a pool, hot tub, coffee in the room, fridge in the room. Towels are nice, place was clean, updated. We also ate in the attached restaurant ( chicken chef salad??) and stopped in the bar for a nite cap! Easy trips into town, shopping, restaurants, the zoo, all the major attractions. Ride share was easy & affordable to all areas! I would definitely stay there again; great value for the money!

"Beautiful Motel and Grounds"

4
08/03/2018

This is an older motel and is starting to show it's age. However, NOTHING that would be a problem, rooms are clean and although small are comfortable. They do not supply a lot of extras for the room and have two large bottles of water with a tag saying they are $2.50 each. I have no idea why any one would use them when one can buy a gallon of water for 80 cents at Walmart or 12 8 ounce bottles for less than $3. My second day room was cleaned but not resupplied -perhaps they were in the process of cleaning and had not finished and I came back and put do not disturb sign on door. They have real glasses and real china type coffee cups but the coffee maker only makes one cup of coffee and there was no decaf. People were friendly and polite. I had trouble getting the card key to work and the hotel staff who were there when I checked in showed me how. I also am confused about their ;prices-one type of room at around $67-$80 and then over $125 for others. Sunday, Monday, and Tuesday seem to be cheapest rooms, Wednesday room prices shoot up. That being said, other than their crazy jumping room prices week after week, it is a good motel and beautiful. The desk people were very friendly and helpful. The bed was comfortable. My major complaint was they need to have some type of hand holds in the shower-either a soap dish for bath and one higher up for shower or a hand hold as most motels have these days even in regular rooms. The bottom of the tub did not have a tub mat but those stick on things. That and the lack of some type of holder in the shower are my ONLY COMPLAINTS-otherwise the motel is great. Again, I have stay in motels that are regular, not handicapped, and the showers do have some type of hold either a bar or a shower level soap dish. It is a beautiful and wonderful motel. NOTE: They offer a 15% discount card for lunch and dinner at their café when you check in. You can get another when you use that one.

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Thank you for your recent review and for being our guest. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy to hear you enjoyed you stay in our clean comfortable rooms. We are also pleased to hear you found our staff to be friendly and helpful. Hopefully we'll welcome you back very soon. Thank you!

"Great location"

5
04/03/2018

Convenient to the bart Across the street from the fashion valley mall Clean hotel Food is good portion You can't beat the location Always come here for San Diego travel Great Place Very close to everything

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Thank you for the nice review and for always choosing the Best Western Seven Seas every time for your hotel accommodations, we truly appreciate your loyalty. We are delighted to hear you enjoyed our convenient location close to everything San Diego has to offer. We are also pleased to hear you enjoyed our café and the great food and portions they serve. We look forward to welcoming you back on your next visit. Thank you!

"One if the nicest Best Westerns. "

5
02/03/2018

The Best Western Seven Seas is in the hotel circle area of San Diego. Staying here is like being on a tropical island. I have stayed here on numerous occasions and have never been disappointed. Beautiful landscaping throughout the property. Very nice heated pool area as well as a separate hot tub area. The rooms have been updated with all of the amenities. Very clean rooms, comfortable beds, new and clean bathroom. There is a good restaurant on site for breakfast, lunch and dinner. Quiet, safe and secure hotel. You cant go wrong here.

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Thank you for being our guest and continually choosing the Best Western Seven Seas for your hotel accommodations in San Diego. We are delighted to hear you enjoy our clean and comfortable rooms as well as the rest of our amenities. We look forward to welcoming you back to our Tropical Island. Thank you!

"$75 security deposit"

4
02/03/2018

Wasn't used to this but ok. Will check account to make sure it ‘drops off' when you leave. Clean and pretty quiet. The restaurant made a special pizza for me that was tasty. Hotel is near Sea World and good for families.

"Weekend trip!"

4
20/02/2018

This hotel was clean and newly remodeled. We stayed in a room with a queen bed. It was quiet and the bed was comfortable. There was ample parking as well. A mini fridge was in the room, but no microwave. I would definitely stay here again.

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Thank you for the nice review and for being our guest. We are extremely happy to hear you enjoyed our clean and comfortable newly remodeled rooms as well as our amble parking lot. We look forward to welcoming you back on your next visit to San Diego. Thank you!

"Times have changed"

2
19/02/2018

Wow - when I worked for Best Western the guest was most important - the front desk staff at this hotel seem to view the guest as an inconvenience! The restaurant and bar staff - top ranking for service, attention and courtesy!! Housekeeping staff were all amazing and very helpful

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Thank you for your recent review. On behalf of our entire team, we would like to apologize for not exceeding with your expectations. Please know your comments will be shared with the appropriate Department Heads and Staff for specific training purposes, as guest satisfaction and meeting their expectations are quite important to us. We are however, pleased to hear you enjoyed the service in both our bar and café. It is our hope that you will consider staying with us again so that we may have another chance to provide you with a superior experience. Thank you!

"Excellent housekeeping "

4
11/02/2018

Been here since oct. house keeping has been awesome but one person in particular stood out. Santa (Santos), was exceptionally excellent. When she did my room I knew it was her. She always added an extra touch. While all the others were great, she was awesome. If I ever come back I'd love to get a room where she cleans. Very friendly, attentive and professional.

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Thank you so much for the lovely review and for being our guest. We are extremely happy to hear you enjoyed your stay. We will be sharing your lovely comments with our friendly and attentive staff. We look forward to welcoming you back on your next trip to San Diego. Thank you!

"Value and location"

5
11/02/2018

Easy access to freeway plus close proximity to Old Town and Balboa Park make this an excellent choice for a weekend stay. Very reasonably priced it's a true value, I strongly recommend checking in at the Best Western Seven Seas!!

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Wow! Thank you for the nice review and for being our guest. We are pleased to hear you enjoyed our convenient location close to all that San Diego has to offer as well as the value you get with staying with us at a reasonable rate. Thank you for the recommendations; we look forward to welcoming you back on your next visit.

"Just what you paid for"

3
09/02/2018

Just what you paid for, its a clean hotel. It has enough parking lot for everyone. And its close from most of the important stuff in San Diego. The rooms are not big , but enough to hold a small family

"Better than expected"

4
07/02/2018

I got a pretty good deal on the room so wasn't expecting much, but was pleasantly surprised. Beautiful landscaping, nice front desk staff. Room was just okay - nice enough but towels were reminiscent of high school gym class. Bathroom amenities left an impression that this was a cheap place, which was unfortunate. Strange how little things like that can make a difference, Bed was not bad so having better towels and some nice shampoo, conditioner and body lotions would have created a much better feel to the room. No elevators so keep that in mind when requesting a room if you have heavy luggage or a lot of stuff to carry.

bw7seasMGR, Guest Relations Manager at Best Western Seven Seas, responded to this review
Thank you for taking the time to write a review and for being our guest. We are pleased to hear you enjoyed our beautiful landscape as well as our nice front desk staff. By telling us what you like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. Thank you!

"Good value "

4
04/02/2018

Bad part first. I originally booked for 2 days then decided to add a third day. I confirmed my booking & received a confirmation several days before check in. Upon arrival though the hotel couldn't find the updated confirmation even though I showed them the email. I had to return to the front desk several times to try to clear things up. I had to finally call Hotels.com to get the situation taken care of. Front desk staff was friendly enough but not very helpful. Possibly could use some more training. Now for the good part. Hotel is clean and we'll maintained with a good location on hotel circle. Rooms are pretty nice. Has a great heated salt water pool and jacuzzi. Also a surprisingly good cafe at the hotel . We ate there twice & both meals were excellent. Also has a nice little bar with a pool table. All together this is a great mid priced hotel with a convenient location.

"Best hotel"

5
03/02/2018

Staff are very friendly and helpful. Everything was nice, the room was super clean and it had what we needed, wi-fi was good didn't have any trouble with it. I was satisfied with my stay. We will definitely keep going back.

"Nice Hotel"

4
01/02/2018

We stayed at this hotel while visiting the SD Zoo and Old Town. The location is close to both. The rooms were clean and came with a fridge. Really wanted a microwave with three little kids, but didn't want to spend 10.00 a night to rent one. The pool was heated and clean. The hot tub was closed the one night but there is another one to use. The price we paid for this hotel was a great deal! Overall we enjoyed our stay and will stay again.

"David Gurwitz"

5
01/02/2018

This hotel is a great value. It is very safe and clean, and staff is very friendly. It is very conveniently located near shopping, transportation, and other amenities. It, by no means, is a luxury hotel, but for the price you would be hard pressed to find anything better

"Clean and comfortable "

4
28/01/2018

Clean and comfortable hotel. The room has a fridge but no microwave. Wifi speeds are good. The only odd thing about the stay is one of the walls next to the bed has a whole wall mirror (like two feet from your face) which can scare you when you wake up in the middle of the night looking at what looks like someone laying in a bed two feet from you. Friendly and professional staff at this location

"Average hotel"

3
19/01/2018

Overall, this hotel is average. It's pretty outdated and the rooms are somewhat clean. The A/C is pretty noisy. i would only recommend it if you need a place to crash for the night. Otherwise, I advise to go to another hotel.

"A good deal."

4
10/01/2018

Due to LOSSAN performing track maintenance, I wound up spending a few days in San Diego. When I saw the rate, I grabbed it because, honestly, I was curious. What really makes this hotel good is the staff. That goes double with the staff at the restaurant who really stood out and made the place great. The room was good, but not great. It did, however get the job done and I was well rested and got some work done. Under the right circumstances, I would stay again.

PGSevenSeas, General Manager at Best Western Seven Seas, responded to this review
Thank you for choosing the Best Western Seven Seas in San Diego and for being our guest! We truly appreciate your kind words in regards to your recent stay at our hotel. We will be sharing your nice comments with our Staff members. We look forward to welcoming you back on your next trip to San Diego!

"Nice hotel"

4
08/01/2018

I and my family had a nice time at this hotel. The location was great, right down the street from shopping centers and a mall. The internet was great. For all the pokemon go players, there is a gym right in front of the hotel.

"Great price"

5
07/01/2018

Staff was great. Close by so many attractions. FREE parking and FREE WiFi. Rooms are decent for what you're paying. No complimentary breakfast, no acces to a microwave. Other than that it was a great experience, had no trouble at Check out.

bw7seasMGR, Manager at Best Western Seven Seas, responded to this review
Thank you for the great review of our property and for being our guest. We are happy to hear you enjoyed our convenient location which is close to all of San Diego's attractions. We are also pleased to hear you took advantage of our free parking and Wi-Fi. We look forward to the opportunity of welcoming you back on your next visit. Thank you!

"NYE"

4
07/01/2018

Overall a great experience. Close to the gas lamp quarter which is where we were planning on celebrating NYE. Very easy to get around town from the location as well! Bar had great food and great prices!

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your recent review and for being our guest. We are pleased to hear you had a great experience and that you enjoyed our convenient location close to all that San Diego has to offer. We are also happy to hear you enjoyed the food in our bar as well as the great prices. We hope to welcome you back on your next visit. Thank you!

"You get what you pay for!"

2
07/01/2018

Not the best motel I have stayed it but the staff was nice and the pool and spa area was a nice retreat in the evening. Our ac didn't work in the first room we were put in and the maintance guy came to look at it and just said it was an old unit and it will make noises. Later that evening when the kids were already in bed and we had already unloaded our stuff they ac unit completly quit working. They did have another room for us but it was a pain to pack everything back up and move the kids again

bw7seasMGR, Manager at Best Western Seven Seas, responded to this review
Thank you for taking the time to provide us with your feedback. On behalf of our entire team we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are however, happy to hear you found our pool area to be a nice retreat in the evening and our staff nice as well. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you!

"Hotel was nice but level of staff helpfullness was not"

2
04/01/2018

The hotel itself was nice for the price I paid. The poor rating on my part has to do with how well the staff handles a poor nights sleep. During my stay, I awoke at two in the morning to a really loud jackhammer. I called the front desk and was told the city had some workers repairing the freeway that was really close to my room and there was nothing they could do about it. I'm disappointed that Best Western didn't offer to switch my room for me or even offer to discount my room because of the poor nights sleep I got. To me they just didn't care if I had a pleasant stay or not. It's a disappointment to be treated that way.

"Great location, close to highway, which is close to everything. Nice amenities."

4
03/01/2018

Had a great time at this hotel staying 8 nights in Dec 2017. Besides having a standard room which is only 1 queen bed, which pretty much takes up the whole room, the hotel itself is nice. It is resort-like, has a heated pool, two jaccuzzis, a pretty good restaurant (we ate breakfast there almost daily). It's minutes away from all the attractions, downtown, little Italy, Sea World, and beaches. There's a plaza close by in Mission Valley with grocery stores, fast food, a mall, and numerous dining options. They brought us a crib, and we had a mini-fridge. Has Laundry on-site for $2 each. Gym is just 2 treadmills and an elyptical. Would stay there again, but book a larger room.

"Free parking, good location, poor room conditions overall, tiny room, sketchy beds, poor sound proofing, no breakfast."

2
30/12/2017

Bad shower valve, taking a bodybuilder to turn it on off. The only BW that doesn't offer breakfast. Overall Motel level service. This BW tarnishes the name of BW. The only bright spot is free parking. I would not recommend it.

BestWesternHotels, Corporate at Best Western Seven Seas, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good Low Budget Stay"

4
30/12/2017

Best Western Seven Seas in San Diego is an older property with some areas that could use paint, patching or a serious scrub. Regardless, I found the rooms to be very clean and the staff hard-working, friendly and quite competent. Well-kept pool, restaurant and bar areas.

"Honeymoon tour of the USA "

5
28/12/2017

Staff were friendly, rooms were clean. The diner had huge meals that were fresh and very tasty. The pool was always kept clean and we really don't have a negative thing to say about the place. The room we stayed in we didn't have any issue with noise and the free parking is an added bonus.

PGSevenSeas, General Manager at Best Western Seven Seas, responded to this review
Thank you for choosing the Best Western Seven Seas in San Diego and for being our guest! We truly appreciate your kind words in regarding your recent stay at our hotel. We look forward to welcoming you back on your next trip to San Diego!

"Great value and location"

5
27/12/2017

A newly renovated property which was spotlessly clean and comfortable. Easy access to local points of interest with a friendly professional staff. We were happy to find a room with 2 easy chairs as well as a desk with an office chair. The lighting was up to date with outlets for electronics and there was even a small refrigerator. We definitely will stay again on our next visit to San Diego.

"It was clean and comfortable, the location was good easy access to freeways."

4
26/12/2017

It was clean and comfortable, the location was good easy access to freeways. On the bed they were comfortable but a bit small for two people (queen) but overall everything was excellent I would stay there again if I get the chance to visit San Diego again in the future

"Very nice hotel right in Hotel Circle"

5
26/12/2017

Overall, I had a wonderful stay at this hotel. The room was clean and comfortable, the staff very friendly and helpful. And it's a great deal too! I had an excellent breakfast in the restaurant each day I stayed there.

"crappy"

1
21/12/2017

complete failure to let us know about parking lot maintanince Staff made no attempt to let us know ot was happening and had to park 50 yards from our room. Staff was notified and their response,,,, we put up signs on conter but they never told us when we checked in, nor did they care to inform us

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your comments regarding your recent stay. We would like to apologize that you were not personally notified about the construction that was taking place in the parking lot. However, we did have letters in the rooms informing guest about the construction, also certain perimeters of the entrance of the hotel were closed with signs and cones to let guests know where maintenance was being done. It is our hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you!

"Hotel Experience"

4
21/12/2017

This is a nice hotel located in San Diego at Hotel Circle. The rooms are small, but very clean. They have a swimming pool,2 jacuzzi's and a workout room by the pool area. The Cafe is nice with a friendly staff.

"Overnight get away"

5
20/12/2017

Went down to San Diego to see Winter Wonderland at SDCCU stadium(old Qualcomm). Made a quick get away with an overnight at this property. They actually got us into our room before noon. Gave me a nice little welcome bag with two waters and a couple of snacks. they were having the driveway worked on so it was kind of a mess. We had to walk back to our room from the front of property, but parking was available later. Sally upgraded my reservation from the single queen to a single king. Spacious room. Clean, two seperate side tables. One for laptop and one for comfortable seating if just watching tv. THE softest towels I have ever had at a BW. The property landscaping is beautiful with lots of manicured palms and other interesting types of trees. Pool with hot tub and a separate hot tub by itself that is open later than the one in the pool area. Location is very convenient to Fashion Valley mall. the trolley system, the freeway, Sea World.

"Can Recommend"

4
20/12/2017

I can quite easily recommend this hotel, the whole property is clean and kept looking nice the paths and borders filled with flowers and palms and looks great, the rooms are clean and spacious cant ask for much more, we travel as a couple but this hotel would suit all travellers (singles, couples and family's) we had a car and had free onsite parking, but also used the local public transport to get all over San Diego which is quiet easy and has stops just outside the hotel (buy day passes its cheaper we got 4 day pass saved a lot of money)

"Nice stay"

5
18/12/2017

The staff was courteous, kind, and helpful. Lots of parking close to the room. The room was clean, comfortable, & quiet. The housekeeping staff was super helpful too!! We highly recommend & we will be back!

"spacious rooms"

5
14/12/2017

Nice spacious rooms, lots of room. Friendly staff who seem to want your stay to go well. Room was quiet when I had to sleep all day to cover a night shift, and quiet at night when normal people sleep.

"only for a short stay"

3
14/12/2017

the rooms are so small, and there is no lobby coffee or breakfast which is the norm for a best western. microwaves at a charge. it is so small i can't open the regular suitcase unless on the bed. it doesn't fit on the chair. even water in lobby is not available. at check in we had beds full of dog hair even on inside linen. we had to change rooms which was an inconvenience but happy there was availability because it was too late for housekeeping to clean the room

"One of the last great hotels"

4
12/12/2017

Pretty nice hotel...free parking, a pool that's actually heated, great maid service, check out at noon, friendly front desk, good location (bus stop just a very short walk), goof value. But...they tolerate smoking in the pool area

"My Go-To San Diego Hotel"

5
10/12/2017

Isn't it always god to stay some place where you can count on the facility being clean, comfortable and reasonably priced? Such is the case with Best Western in San Diego. I come to San Diego for this one event every year and have stayed here pretty much every year for more than 35 years. The only time in recent memory when I chose to stay elsewhere was when the price at BW was SIGNIFICANTLY higher than normal. [A VERY bad decision.]

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the great review of our property and for being our guest. We would also like to thank you for continually choosing the Best Western Seven Seas for your hotel accommodations in San Diego. We are extremely happy to hear you find our hotel not only reasonably priced, but also clean and comfortable. We look forward to welcoming you back on your next visit. Thank you!

"Pleasant Stay except for No WIFI"

4
05/12/2017

Our stay lasted 4 days and during that stay we experienced practically no WIFI in our room. I asked the front desk and they told me that I could come to the lobby if I need to use the WIFI because it was better there than in the rooms. This made it difficult to work on my computer. The room was clean but had a musty smell. Other than that, the staff was very pleasant and the grounds of the hotel was well maintained.

"Clean rooms, lovely grounds, nice staff "

4
04/12/2017

Our recent stay at the Best Western Seven Seas was pleasant and reasonably priced... the bed was comfy, the room was very clean, and the two jacuzzis (in addition to the pool) were nice features. We enjoyed the tropical plantings & well-cared for landscaping, and all of the hotel's staff were friendly and courteous too. It's also conveniently located, with Balboa Park, beaches, Old Town, and downtown areas a short drive away... enjoy!

"A hidden gem"

5
01/12/2017

Especially for the price, we found Best Western Seven Seas to be an *excellent* choice. The facility is *slightly* aged, but not in a way that bothers. The staff are helpful, friendly, and wanting to serve. The rooms at the center look out onto a lush tropical garden. The internet is as fast and reliable as most hotels, probably some better. (And they provide a help line number to Cox Communications, which was also helpful.) Except for not being pet friendly, this has become our hotel of choice in San Diego.

"Loud Plumbing"

4
30/11/2017

While in San Diego we tend to stay in moderately priced hotels; we figure we aren't going to be in the room except to sleep, thus we don't need all the frills. Overall, we were pleased with this hotel, which was one of the least expensive of the "moderate" priced hotels and didn't have a parking or resort fee. It was conveniently located, clean, and the staff was helpful and friendly. Our room backed up to a rather large hill, which we thought "only in San Diego." It was easy to park near our room, except the one time we got back after 9 p.m.; when we had a bit of a hike. The room was okay. I would have loved to have had a microwave. The room had a tendency to be noisy as we could hear the plumbing, i.e. toilets and showers of visitors above and to the side of our room. One of the beds was within inches of the air conditioner, making it difficult, if not impossible to get in on that side of the bed. The grounds were beautiful; I wish we had a room with one of the views of tropical flowers and palm trees (maybe next time). If you intend to do your own laundry, bring a roll of quarters as there is no change machine; I think a washer cost $1.75. The restaurant was expensive though the staff was the friendliest around. Another thing to note is that the room was cleaned very late in the day.

"Thanksgiving for friends"

4
27/11/2017

We stay at this hotel everytime we are in the area for the holidays. Very close to our friends. The hotel gives a nice vibe and the landscape is very tropical and well kept. The pool and hot tub are very clean.

"Team Trip"

5
27/11/2017

This hotel is a great place for a large group. They made group reservations very easy and were ready for us when we showed up. It is very affordable for our athletes and a great location. We will be back!

"Our stay"

5
26/11/2017

Very nice room, clean and well taken care of. The grounds were very well taken care of with beautiful tropical flowers and palm trees. It was our third stay in 3 years and were again very happy. The heated pool and two hot tubs were awesome.

"Comfy stay"

4
25/11/2017

We were there for 3 nights during our west coast roadtrip. The motel is in the Hotel Circle, so quite far from downtown, but you can simply reach it calling a taxi or uber. It's located near Balboa park and San Diego's zoo. Even though it's near the freeway, we didn't hear any noise from our room. The room was quite small (we booked a queen size bed) but clean and comfortable. Next to the reception there is a cafè where you can have breakfast, but it's really expensive! The motel is supplied with two external pools (one it's a hot tub jacuzzi) and with a park lot

"Good value"

4
22/11/2017

Excellent staff, good amenities and an excellent value. I will definitely stay there again. Nice heated swimming pool and hot tub and the grounds were kept up very well. And it was a very convenient location.

"Best Hotel in Mission Valley"

5
20/11/2017

If you are traveler for business or vacationing with family this hotel is the pearl in the oyster in my stay all I seen was happy people say how great the place was centrally located to dining and Shopping.

"It was average."

3
20/11/2017

To preface the review the hotel is under renovation. That being said the room was clean, dated and filled our needs. Parking was a bit of a cluster. Easy to get where we wanted to go from the hotel's locations. Staff was quite nice.

"Leisure"

5
19/11/2017

great stay and service . I would definitely stay at Best Western Seven Seas in the near future whenever I am in the San Diego Area for leisure. The location is central to all of the major attractions. The service cannot be beat.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the nice review regarding your recent stay. We are happy to hear you enjoyed our convenient location and our great service. We look forward to having you on your next trip to San Diego. Thank you!

"Great place"

5
18/11/2017

Great place ! Great staff , the rooms were nice and clean and I loved the jacuzzi / bathtub in the suite. Everyone even guests were nice. I would recommend this place and I'd come back to stay here again.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the great review of our property and for being our guest. We are delighted to hear you enjoyed our nice and clean rooms as well as our great staff. We are grateful for the recommendations and look forward to welcoming you back on your next visit to San Diego. Thank you!

"Great Value"

4
16/11/2017

Great Value for what its worth. Needed an overnight stay for an early morning conference. Instead of driving in the early morning to San Diego, I stayed overnight. I would do it again if I had another conference in San Diego. It is a good value for what you get.

"Clean, quiet, ample parking"

5
13/11/2017

We were impressed with the quality of the room, the comfortable bed, the excellent lighting for reading and the ample parking. The room even had a small table with two comfortable chairs that we used while reading. There was a hot tub and a pool that we did not use but looked appealing.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the nice review and for being our guest. We are pleased to hear you enjoyed our clean and comfortable rooms as well as our ample parking. Hopefully we'll welcome you back on your next visit to San Diego. Thank you!

"Great Motel"

4
13/11/2017

When checking in the staff was friendly and helpful. They gave us a map that had directions to different places to see and visit. The restaurant had great food and service was excellent! The grounds are beautifully landscaped and though it is next to a highway we did not hear the noise. Great place to stay!

"Clean Hotel"

3
12/11/2017

Rooms were very dated. However rooms were very clean and comfortable. pool area is very nice .Location was convenient and lobby clean . Staff was pleasant and free parking. Internet was good and room was reasonably quiet.

"Weekend visit to friends near OldTown"

5
08/11/2017

I visit San Diego two or three times a year to see friends and was happy to discover the Seven Seas! You might say the motel is a great, well preserved model of the 70's road trip hotel/motel. The rooms are attractive, modern, and super clean! The grounds and pool area are beautifully landscaped, the restaurant convenient, and laundry facilities easy to use. Parking is right at your door or up just one flight of stairs. I did not notice any elevators. If you need one, be sure to ask for a ground floor room if elevators are not available. All rooms are off outdoor hallways and the buildings are well away from the Motel Circle highway.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for taking the time to write such a lovely review. We are extremely happy to hear you enjoyed our beautiful landscape as well as our attractive and clean rooms. We look forward to the opportunity of welcoming you back on your next trip to San Diego. Thank you!

"Leo, family"

2
08/11/2017

This Hotel does not give you a welcoming feel, the staff is not friendly the rooms smell, beds are not comfortable. I stayed in a BW in North Hollywood the same week and it had breakfast and did not smell very nice.

"I GOT RIPPED"

2
07/11/2017

The place was good, but upon checkout I was told they would apply my 40.00 gift card plus an email of my check out. Neither happened. The location is central and the room is good. We had a patio. The staff was not very helpful. The location is on hotel row with 20 other hotels you could chose from. You might try Hampton Inn or one of the others. It is right by the freeway.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for taking the time to provide us with your feedback. On behalf of our entire team we would like to apologize for not exceeding your expectations. Please know your comments will be shared with the appropriate Department Heads and Staff for specific training purposes, as guest satisfaction and meeting their expectations are extremely important to us. We are however happy to inform you that we have redeemed your gift card and refunded your card, we sent a receipt to your email hopefully you received it. Once again, we apologize for any inconvenience and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you!

"Very Good Value and Convenient Location"

4
07/11/2017

We had a very nice room, friendly reception staff, good amenities, wi-fi was good. 10 minute walk to Fashion valley shopping centre where you could get food and plenty of shopping. The light train called “trolley” goes via the shopping centre precincts, which takes you to most parts of San Diego. We went even to the Mexico border within an hour.

"Small Room...Noisy Neighbors...too much $$$!"

1
06/11/2017

On the same trip I stayed at two different Best Western Motels in the San Diego area. The Island Palms Hotel and Marina and at the Seven Seas. The first one was awesome the second one was a serious step down from that! I would not recommend this motel. The room was very small...noisy...slept like crap!

"Worst customer service"

1
02/11/2017

No notice was given to us of loud construction going on in the next room. Although the building was kept up it was obviously old with the very thin walls. We at one point had no running water because of the construction. No notice was given to us of the water being shut off. Staff was unapologetic and lacked caring emotions.

"Seems more like a run down motel. "

2
29/10/2017

Wish I could say better things because I usually love best westerns but this is by far the worst one I've been in. I booked the smallest room they have and was so disappointed. The television channels had very poor signal and most didn't work. The remote only worked a few times after pressing very hard and multiple times on the buttons. The bed and pillows were comfortable. The floor seemed dirty and the door had what looked like dried glue all over it? Not sure what it was. The bathroom was small. The vent was VERY loud and the water in both the sink faucet and the shower was extremely hot even when the knob faced the cold side so I could not take a comfortable shower or wash my face due to how hot that water was. The drain in the tub was also dirty around it. The walls are extremely thin. I usually don't mind noise or highways cars going by but I could hear the steps of everyone walking outside my door and conversations at the pool even though I was on the second floor. My room was an adjoining room and the people in the next room kept messing with the door trying to open it I guess? It was a bit frustrating and worrisome that they might actually get it open. The towels were stained with something black, could have been mascara or make up of some sort but that shouldn't be the case if they are washing their towels. Front desk was nice when I checked in but didn't seem to care when I checked out.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would like to inform you that the issue with the hot water has been resolved and we will continue to monitor it, so it doesn't occur again. Your helpful remarks will be used toward training our staff in improving their customer relations and service. It is our hope that you will consider staying with us again in the future so that we can have another chance to provide you with an excellent experience. Thank you!

"Nice mid range hotel"

4
28/10/2017

In the off season when I visited it is a great deal. (In the summer high season all hotels in central San Diego are overpriced). It is located on Hotel Circle South, the part on the south side of I-8 where most of the hotels on Hotel Circle are located. It is the farthest east on the road, meaning the last hotel before the road u-turns under the freeway and goes back along the other side as Hotel Circle North. This also means it is at the intersection of I-8 and 163 freeway. In spite of this, I did not notice any freeway noise. Hotel is two stories with some semi-tropical plants in the middle. Rooms are exterior entry, but I felt quite safe. There are security guards roaming the hotel just in case. Room is fairly nice and bed was quite comfortable. There is a small (very small) refrigerator though I do not recall seeing a microwave. There was also a small coffee maker. Hotel has a decent but not outstanding on-site restaurant (independent, but sort of like a Denny's). Sauna and pool (both outdoor) are near each other but physically separate. My room had shower only, no bath. Other than a small soap rack, there were no racks to place shampoo or other items. I am bald so it did not bother me, but might be an inconvenience to others. Also my room had the inside bottom of the bathroom door frame rusted out with a jagged one inch gap at the bottom. This did not bother me much either, but a family with a toddler could easily have had the child cut their finger on it. I assume most rooms do not have issues like this. Overall a very enjoyable room for the off season bargain price. If the price was right, I would stay here again.

"nice hotel could be better"

3
28/10/2017

Nice location, close to Zoo, Old town San Diego but the staff could use a tune up. The lounge staff and facility were excellent, Restaurant not so good. Front desk mediocre. There were some issues with the shower which seemed to be long standing but not of much concern to staff

"Great location and price"

3
28/10/2017

Rooms are clean, central location in Mission Valley, overall good value for your money. Bathrooms and rooms need to be updated and so does the fitness center. Rooms are small but fairly clean, shower heads are below average. For the traveler on a budget who doesn't need all the bells and whistles. No microwave.

"Lynn's Stay"

5
25/10/2017

My husband and I always stay at this hotel because it is close to our son's house. It is always clean and very well kept. The staff is always very kind and does their jobs very well. I would highly recommend this hotel and it's location is great. They also do not charge for parking which is wonderful.

"Wonderful"

5
25/10/2017

Very happy with the staff and the restaurant food. The rooms were clean we were very happy with everything. We enjoyed the grounds. They were maintained very well. We were in the first section of this motel so we had a quiet stay. Not sure what the noise level is like in the back sections closer to the freeway. Would stay here again if we ever come back.

"Good value and convenient location in San Diego"

4
22/10/2017

Hotels in big cities can be costly, but this hotel offers good accommodation at affordable rates. It is close to I-8, which makes it quite convenient for travellers. The room with the queen size bed was on the smaller side, but it had a fridge and a coffee maker. Internet connection is free and very good, and there is a desk area and also a table. Everything was clean, and the bed was comfortable. Despite the closeness to a busy highway the room was quiet enough for a restful sleep. The hotel offers a pool and a jacuzzi. We can't comment, as we did not use it, but people seemed to enjoy themselves. A smaller restaurant is on site. Again: no comment, as we usually self -supply. We can recommend this establishment for travellers who want to explore San Diego.

"Good value"

4
22/10/2017

Stayed here 2 nights upon returning to San Diego after a month on the road... Front desk was great at check in and upgraded us to a King since we asked to be on the second floor ( no elevators). Room amenities were great ( tv/bed/internet/fridge ). Good value for San Diego in Oct.

"Moneys worth"

5
22/10/2017

This hotel is right off the highway which makes it a wonderful base starting point to many attractions. Even though it's off the highway, noise was never an issue. Both times that I've stayed there the rooms were always clean and in working order. I've used the hot tub, pool, and laundry room and all were a positive experience. The beds were comfortable and hot water was never an issue. We had a small refrigerator, blow dryer, and iron that came in very handy. The rooms were big enough to accommodate 4 people without being over crowded. The restaurant has a great variety of food that tastes great and the staff are very friendly. They took the time to address any needs or questions that we had. I felt very safe based on the staff and clientele that I came into contact with at this location. I've used this hotel twice this year and because of the positive experiences both times I would highly recommend it. It is excellent quality for the price that you are paying.

"The best price-quality combination"

5
19/10/2017

I stayed a year ago (2016 October - not November - the webside wouldn't let me enter the correct date) Clean, nice room, good service. The cafe is good and not expensive. If you get pancakes consider asking for reduced-size portion. At the same time, the price is quite reasonable for the hotel. Wifi is free (Yay!). We had to wait for rooms to be ready for some time though - but that's okay. I think in most hotels you have to wait. I think so far, it's the best option for me (not too expensive but very good hotel). Also, I like that it's not one of those high-rises because getting from the room to the front desk took no time.

"worst stay...left early"

1
17/10/2017

The freezing pool. The broken jacuzzi. The unfriendly staff. The rattley old refrigerator in the room. The only cheapest harsh bright white lights used, no night lights. We could hear everyone above and beside us, so the construction of this place is very poor.

"Good place"

4
16/10/2017

Best Western Seven Seas, San Diego, CALIFORNIA has good room quality and offers affordable price. You will need to take Uber a couple minutes to downtown. The place is pretty quiet. Food and drink from the restaurant are just fine.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for taking the time to write a review and for being our guest. We are pleased to hear you enjoyed the quality and quietness of our rooms as well as the affordable prices. Hopefully we'll welcome you back very soon. Thank you!

"5 days in San Diego"

5
14/10/2017

Great location, central and close by all Landmarks: Sea World, Old Town, Downtown, Balboa Park, Mission Bay Newly renovated room were very clean and comfortable, great value and affordable for a Family Trip. Will surely come back next time in San Diego.

"Good stay for the money... value."

4
14/10/2017

The hotel was clean, the room was spotless and the help was very accommodating. When I locked myself out of my room the hostess was extremely courteous and friendly and simply made me my new key. Maybe some construction going on and a solicitation for prostitution but otherwise a very close proximity to the job I was working at.

"7 seas"

5
12/10/2017

Beautiful grounds makes you forget you are right in the middle of a bustling city. Conviently located only minutes away from some of the best San Diego has to offer. Good onsite restaurant for the days you don't want to get out abd ecplore.

"Find another place to stay"

2
11/10/2017

Staff was unfriendly, room was small and did not have a microwave. Hot tub jets didn't work and they were doing work on the rooms above us so it was super noisy. No free breakfast. Super 8 next door was better.

"Clean but noisy plumbing"

3
10/10/2017

There was no family rooms which meant we all had to sleep in one room.All the other rooms were connected by plumbing which meant we could here toilets and showers in the room. We tried the restaurant but the food wa disgusting but the service was good. I think others thought the same as it was nearly always empty. I was near to most amenoties

"Very Cozy and quiet"

4
10/10/2017

I liked the location and the atmosphere. It was quiet and pretty cozy. I liked that the bar was open late and a delivery service was nearby for late night food and snacks. Everyone was nice and I am definitely going to come back.

"Great stay and great customer service."

5
08/10/2017

I would recommend this hotel to anyone. The reason we went back is because we like the hotel and staff. We always recommend to our friends and family. We came upon the Best Western Seven Seas because the hotel we we were staying at for years they were turned into condos.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the great review and for being our guest! We are more than happy you came across us and appreciate your loyalty. Please know we will be sharing your nice comments with our Staff. We look forward to welcoming you back on your next trip to San Diego.

"Plumbing and a/c noisy."

3
05/10/2017

The room was clean, but the plumbing was noisy when a neighbor used either the sink or shower. The a/c fan was noisy as was the a/c when it came on periodically. Front desk staff were very professional and very helpful. Poll was very clean as was spa.

"Great location - Very Comfortable"

4
04/10/2017

I travel to San Diego frequently (almost every month for at least a week) on business, & I always try to stay at this particular hotel. It is conveniently located to the trolley (Fashion Valley) & it's only a 30 minute ride to where I work. If I do have to drive to my jobsite, it's only about 20 minutes even with morning rush hour traffic. For the weekends "off," it's very convenient to Balboa Park, Sea World, the beach or the mountains. It's an older hotel, so it isn't swanky like the new modern hotels, but I love the "feel" of it.

"Still a good place to stay"

5
03/10/2017

Just wanted to say the Seven Seas is still a great family hotel, the grounds are beautiful, the restaurant has really good food, and the wait staff is fantastic, the rooms are old but immaculate, the location is great to get anywhere you want in San Diego, still our favorite place to vacation and enjoy.

"Alright"

3
03/10/2017

It was alright. I booked a room that wasn't available and I wasn't informed until check in.The food was overpriced for the quality and they add fees to your bill. I ended up 120 dollars more than the two night I stayed.

"Best Western Seven Seas"

3
03/10/2017

Average hotel , needs overhaul, no microwave in room, no complimentary breakfast, was expecting Best western services But I guess all hotel aren't equal.Staff were accommodating. Towels were not in the swimming and hot tub areas but in the fitness area.

"No Frills Hotel Good for a cheap night or 2"

3
28/09/2017

The outside was clean and the staff was friendly they have a fridge but no microwave in the room. The room is small with a mirrored wall and I stayed in a double the one bed was crammed against the wall/window/ac unite so If you had the unfortunate event of sleeping in that bed you would feel the ac directly on you. The room smelt and looked clan when I entered but extremely dated with old carpeting and the sink was separate from the rest of the bathroom which I find to be in poor hygiene as you are then forced to open the door before washing your hands and you then touch the door after a shower. You can see the line where the vacuum doesn't get on the carpet and the furniture is big and clunky for such a small space. My biggest issue was the ants which by the time I left where all over in the room. There was a crack by the ac unite and they invited themselves in. I didn't notice the first night until I went to take out the trash the next day and it was covered in ants. Also I didn't see one trash can on the premise near where I was staying or anywhere else for that matter. They may have been by the restaurant but I didn't go over there. Speaking of the restaurant because it exists means you don't get a complementary breakfast instead you get a 15% off coupon for lunch/dinner. The outside is well taken care of which cannot be said for its neighbor which I stayed at a few weeks prior. It made me nervous to be back in the area again but I was pleasantly surprised at how a clean out side makes one feel a little easier about their surroundings. I just wish the inside matched what the outside promised. They definitely need to take a look at seeling cracks and updating the room in its entirety. If the ants hadn't been there I would have felt much better about the place. I did report them at check out. So hopefully steeps were taken.

"Great place"

4
27/09/2017

Great location from the airport with many things close by. The staff was friendly and didn't bother us at all. The restaurant, on the other hand, was pretty bad. Poor customer service, not helpful, long waits for a cup of bad coffee, generic food and dirty. We only went once, and went elsewhere for other meals since there were so many other options around.

"Location! Location! Location!"

4
26/09/2017

Great location to get on and off the Freeway and centrally located for the attractions we took. I would recommend the lounge,Bartenders are very pleasant to be around and cute (don't tell my wife I said that).

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your recent review and for being our guest. We are pleased to hear you enjoyed our convenient location which is close to all of the attractions in San Diego. We will make sure to share your nice comments with our pleasant bartenders. Hopefully we will welcome you back very soon. Thank you!

"Needs new sheets, fumigation, and upgrade of rooms"

2
24/09/2017

Sheets were dingy. Room service took forever. They didn't pick up our dirty dishes. Small roaches were crawling around the bathroom. Staff was nice, but facilities were subpar. I should've stayed at motel 6 and saved $60.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for taking the time to write a review. On behalf of our entire team we would like to apologize for not exceeding with your expectations. We appreciate that you have brought this area of concern to our attention. Rest assured, each guestroom is routinely deep cleaned and treated with commercial grade steamers as a preventative measure. Our professional pest control team has in place preventative measures and has onsite visits regularly. We are however very glad to hear you found our staff to be nice. We hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. Thank you!

"Charged a “no show” Fee despite canceling reservation"

1
24/09/2017

Charged a one night no show fee even though I cancelled the reservation 3 days in advance and have a confirmed cancellation email. Contacted the hotel who referred me to Booking.com. Booking.com cannot be reached; called their 888 number 67 times and never even got a ring on their number, was just immediately disconnected.

"Great for group travel"

5
20/09/2017

My group was well taken care of at this Best Western. The hotel representative made sure all of our questions were taken care of beforehand, and everything was flawlessly organized when we arrived. They made sure the group had rooms close to each other and offered a voucher system that made breakfast organization a breeze. All staff were friendly and accommodating, and the rooms were appropriate. We chose this hotel because of the proximity of public transport, and I am very happy we came here.

"good service"

4
20/09/2017

good service over all in the hotel in outside the hotel closed to my conference a walking distance, the restaurant got good service and good food, the room was clean, the parking no problem, and it was no smoking on the room it is excellent

"A Fall Getaway"

3
19/09/2017

No Free Continental Breakfast. Cafe Food was Good. Service Sucked. Key Cards expired twice. Small room decorated in the 60's decor. Had to call for A/C Repair, taken care of ASAP. No Microwave. Good Location.

"east to navigate"

5
18/09/2017

Location was secluded and had a very private patio attached to the room. Staff very friendly and accomodating. Cafe attached had good room at a reasonable pricec. Very convenient to not have to drive anywhere for meals if you did not want to.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the great review of our property and for being our guest. We are delighted to hear you enjoyed our café as well as our friendly and accommodating staff. Hopefully we will welcome you back very soon. Thank you!

"not your Best Best Western"

2
16/09/2017

I have stayed in many BWs and this was disappointing...no free anything except wifi. I always get a free breakfast, USAToday and 24hr coffee, but not here. Exterior needs paint and no one has cut or trimmed the trees or bushed......looks shabby. The room was fine and comfortable except for a noisy AC and dripping bath tub faucet.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your comments regarding your recent stay. Best Western member properties which do not have on-site full service restaurants are required to provide a complimentary breakfast buffet on-site. Although, we do not offer a complimentary breakfast, our on-site restaurant, Seven Seas Café, is open from 6am-10pm serving breakfast, lunch, and dinner for our guests' convenience. For our hotel guests, we do offer a 15% off on lunch and dinner in our cafe. We apologize for not meeting your expectations and hope that you will consider staying with us again, so that we can have another chance to provide you with an excellent experience. Thank you!

"Good value"

4
12/09/2017

Not the highest end hotel you will stay in but for the location and price it is very good. Will be staying here again. Ideal for business travel. I did smell some pot but that to be expected when staying near other people

"Sub-par Best Western"

3
11/09/2017

The overall quality of our stay did not meet our expectations for a Best Western hotel. We experienced a series of minor annoyances: a broken shower head, an electric outlet that did not work, noisy air conditioner so we had to turn it off during the night so we could sleep, expensive watery coffee and mediocre food in the restaurant. What else needs to be said?

"Mirrors on walls!"

3
07/09/2017

This is a decent place to stay at. The rooms could definitely could use some modern updates. We did not like the mirror that span the entire wall of the room. The carpets looked pretty worn. the toilet was short and the sink and tub fixtures were outdated. Our neighbors in the room next to us were very loud and using foul language after quiet time. We complained to the front desk and the lady working really wanted to help us out. She told us she did not have any other rooms available to move us to but if something came available she would let us know. In the mean time she said she would work with security to resolve the situation with our neighbors. She ended up calling me 15 minutes later and letting us know she had a king suite available that she could go ahead and upgrade us to. She sent security over with the key and we moved our stuff over to the other room. The room was big it had a living area a dining room table small counter top in the corner and a closet. The bedroom had its own separate room with the bathroom attached to it and another closet. There were still full span mirrors walls in both rooms that we did not care for. From what I could tell nearly all the rooms had conjoining rooms. After the first room we were in I could tell the walls were not well insulated for noise.

"Great location, needs serious updating"

2
06/09/2017

We stayed at this Best Western during our drive down the coast. We spent 4 days at this hotel. This is probably the worst Best Western we have stayed at. It is clean, bargain priced but don't expect much beyond that. It's more like a motel 6 than a Best Western. The rooms, the lobby, and the bar/lounge are very outdated.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your review regarding your recent stay at our property. We would like to apologize for not exceeding your expectations. Our property is older, however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good value"

4
06/09/2017

The overall rating is very good. Room was clean, with necessary amenities for a business trip. The staff was helpful and professional. The only issue was the internet connection. I stayed at the hotel for 2 nights, and I couldn't connect to the WiFi.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the nice review regarding your recent stay. We are pleased to hear you enjoyed our clean rooms as well as our helpful and professional staff. We would like to apologize for the problems you encountered with the Wi-Fi, the proper departments have been notified and are working to make the necessary corrections. Hopefully we will welcome you back very soon. Thank you!

"Not a 3* hotel"

2
03/09/2017

This is not a 3* hotel. Should be rated 1*. It is not clean. Water was getting clogged in the sink. Wifi never worked. It is a very old building. If you are on 1nd floor, you would not be able to sleep because of noise from upstairs. AC is old and noisy. Only good thing is that it is close to Zoo and Sea world.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your comments regarding your recent stay at our property. We would like to apologize for not exceeding your expectations. The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. Rest assured your concerns are being shared with the appropriate departments to be discussed. We hope that you will consider staying with us again, so that we can have another chance to provide you with an excellent experience.

"Completely disappointed"

1
03/09/2017

The hotel needs an overall update, we had issues with our A/C working and we weren't the only ones. When I went to the front desk to complain there were several guests there for the same issue. Also, the rooms are very small, smaller than any other Best Western property we've stayed at. As a rewards member I was appalled by the quality of this hotel, next time we come down to visit my daughter at the University of San Diego we will stay at another hotel chain as we were so incredibly disappointed and were forced to find last minute accommodations at a very steep price as to not spend another night in the Best Western Seven Seas.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for taking the time to write a review. Our property is older, however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. We thank you for bringing your concerns to our attention and please accept our apologies for not meeting with your expectations. It is our hope, however, that you will consider staying with us again in the future so that we can have another chance to provide you with an excellent experience.

"Tropical paradise!"

5
31/08/2017

I have been staying at the Best Western Seven Seas for over 20 years and have always admired the landscaping and the cleanliness of the pool and hot tub areas. Zack's Bar is also a great feature of this hotel. I will continue staying here in the future.

"Very nice stay."

5
30/08/2017

Clean, quiet room. Two spas . . . one open until 3 am. One very large family-style pool/workout area. We were moving our daughter in to San Diego State University. Very close to campus and very close to shops and restaurants. Wifi was excellent and they had a good cable selection. We spent three nights there and were extremely comfortable.

"Good clean place for the price."

4
30/08/2017

It was a clean place, the sheets looks cleaned and the bed is comfortable. Price is good. Had pool, cafe, internet. Air conditioner works and was not too loud. I would definitely choose this place again

"Nice and clean hotel"

4
29/08/2017

It was a good stay. Decent room with good amenities. I slept well and did not worry about cleanliness. The check in and check out process was quick and easy. The beds have nice comforters and sheets. I would stay again.

"Good place to stay."

5
28/08/2017

I stayed 34 days in 7 seas and the free breakfast plus dinner for the pg members is worth it in my eye's. Food was great and free tap beer from 5-7 for pg members..rooms are on th old side but very clean...grounds are great no problems..

"Come For the Location, Stay for the Restaurant"

4
23/08/2017

When we first pulled up to this hotel, I admit the layout threw me for a loop. It is 5 buildings with rooms that all open to the outside, and to be honest, I wasn't expecting that for what we paid. The rooms were about what you would expect for a hotel room. The real selling point, I would say, is the restaurant. It has absolutely fantastic food and very friendly staff. It was definitely the highlight of our visit.

"No towels, dirty, small room"

2
23/08/2017

Ugh! We almost moved to another hotel but had plans for next two days. Carpet dirty, sheets might have been; no bath towels in our room and did not get new ones until next morning despite call to desk. Fridge unplugged and warm when we arrived.

"1.5 star"

1
20/08/2017

Rooms Are outdated. Rooms smell moldy. Doesn't look like a clean place. Staff was unprofessional. They didn't let us check in early and had us leave luggages there. They didn't even put it away just left it there while we went out. There's no valet nor bell desk

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your recent review and for being our guest. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Our property is older; however, we are continually upgrading our guestrooms, exterior and other amenities to meet the needs of our guests. Please know your comments will be shared with the appropriate Department Heads and Staff for specific training purposes, as guest satisfaction and meeting their expectations are quite important to us. It is our hope that you will consider staying with us again in the future so that we can have another chance to provide you with a superior experience. Thank you!

"Great place and location for the money."

5
20/08/2017

Overall very pleasant and easy experience. Internet speed was amazing. The staff were on point with check in and also helped me with some administrative needs. Bed was clean and very comfortable. Area was good.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your comments regarding your very pleasant and easy experience at our hotel. We are delighted to hear our staff was of good help to your needs and that you enjoyed our clean and comfortable beds. We look forward to welcoming you back on your next visit to San Diego. Thank you!

"Credit card issues"

2
19/08/2017

The credit card I used for incidentals was used by one of the employees. I know this because it was my first time using that card and they were the only ones with access to it. Managers never called me.

"Beautifully landscaped"

3
17/08/2017

Well, I will never stay here again. They will not allow any check ins till 4pm, I have found most places are 3pm. Their rooms are small and have no microwave oven, the remote did not work, maintenance came by and checked and said it worked but it never did work. Two times when I called the front desk they did not answer. I know these seem like trivial items, but when you check in to a hotel you expect certain services. The spa in the pool area the jets did not work also

"Best Western is a reliable stay"

3
17/08/2017

I have used Best Western for business and pleasure trips. I appreciate the amenities even though the quality seems to vary depending on location. The staff have consistently tried to accommodate my needs and random dietary requests and I have appreciated the genuine desire to help my stay at BW be as comfortable as possible.

"noise and old"

2
16/08/2017

old and noise hotel , overpriced for t his hotel, but we love other BW hotels , we woke up by someone knock out our door in in the middle of night ( about 2 am), after that, we could not sleep anymore,

"Outdated and Not well kept"

1
16/08/2017

This hotel is very outdated and the rooms are not well kept. I checked out after only one night of what was supposed to be a 9 night stay. It was not worth the money my company was paying. It did look like maybe they were in the process of doing some updates but I can't say for sure.

"A good location near Old Town San Diego."

4
15/08/2017

The room was clean & orderly. The outside parking lot & sidewalks needed more attention. All the drink machines had out of order on them except in the pool area. The hotel had a nice pool but the outside spa next to the pool, did not work right. The hotel had a decent café you could enter from the front office area or from the side of the café. You could eat inside or a covered outside area. The hotel had really pretty flowers planted over the grounds.Parking is free at this hotel. Old Town San Diego is very near this Best Western 7 Seas.

"Waited over 5 hours to check in, even though I was promised early check in"

2
10/08/2017

I arrived at 11 am, and was told that I would be able to check in early by phone. However, when I got there, they pushed it off, saying the room wasn't ready. They then told me to come back at 2:30 pm. I did, and was told the same thing (even though nobody attempted to call to check the status with housekeeping). I then overheard another guest say she head one attendant tell the other that they told me (and her, apparently) to come back at 2:30 only because it was change of shifts, and "not their problem anymore". I came back at 4 pm - the normal checkin time- only to wait in a long line for more than 30 minutes. Just no concern whatsover for customer service. When I was waiting in line, I repeatedly heard them tell complaining customers that, essentially "that's the way it is" because all the hotels are full, and they (basically) should be glad they have a reservation at all.

"BEST"

5
10/08/2017

the staff is the best from making reservations to the front desk to all the others. we are a painting company and have been doing a lot of work in the San Diego area and this is the hotel they have asked to stay at

"Nice place to stay"

4
07/08/2017

I stayed at the Best Western Seven Seas on Hotel Circle recently during a business trip to San Diego. Have stayed at BWSS on every trip there. Hotel is nice, clean and service always is always great. My room was clean & comfortable and well maintained. Will continue to make the BWSS my go-to hotel whenever I'm in the area!

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for being our guest and for taking the time to write a nice review. We are pleased to hear you enjoyed your stay as well as our clean and comfortable rooms. We really appreciate your loyalty and we thank you for making us your "go to" hotel when you're away from home.We hope to see you soon on your next visit to San Diego.

"hotel"

5
06/08/2017

Good location, Nice hotel. Enjoyed it. Close to everything. Easy on and off of the Freeway. We would stay here again. It was a good value. Our final destination was Coronado Island and this was a convenient place to stay.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the great review and for being our guest. We are delighted to hear you enjoyed your stay and our centrally convenient location that's close to everything San Diego has to offer. We look forward to welcoming you back on your next trip to San Diego. Thank you!

"AVID conference trip"

5
04/08/2017

I stayed at Seven Seas for the AVID conference and it was just a short walk to the busses and a very nice little hotel: pretty, clean & very friendly staff. My room was quiet and they let me choose upstairs or downstairs which was great.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for the nice review of our property and for being our guest. We are pleased to hear you enjoyed our convenient location as well as our helpful caring staff. We look forward to welcoming you back on your next visit to San Diego. Thank you.

"A nicer than expected stay"

4
03/08/2017

Located at hotel circle, so good location off the 8. Got a good price on this one, and was pleased with this hotel. Although room was not ready, staff made good effort to speed up the cleaning. The facility is large, gives the feel of privacy, has a nice cafe and bar on site. I would stay here again

"Great for the price"

5
03/08/2017

A great place to stay that won't break the bank. It's not the fanciest place I've stayed, but it was by no means bad. I was in town for a concert and just wanted a place to spend the night. This place was clean, the staff was friendly and efficient, and their prices were great considering the area. I also received a free upgrade to a suite so no complaints there!

"Room was DISGUSTING and Staff was very rude."

1
01/08/2017

As soon as we (My Fiance, 2yr old son, and 2 daughters ages 10&13) walked into the room the smell was DISGUSTING and we had seen a roach right away me and my fiance went to talk to the staff and they stated they were fully booked for the night and couldn't switch us rooms until the following day. We just asked if they could at least bring us some air freshener which they never did. Staff said they will switch us rooms in the morning but when we came back from sight seeing they said they were booked already and didn't have rooms available they stated I was the one that needed to see them after checkout which was 12pm to ask for a new room. We went back into the room to see Spiders on the ceiling and went back into the lobby to see what they can do they said if we don't like it we could just leave. Well still talking to the staff security said we were loud and that he was going to kick everyone out of the room. WORST HOTEL I ever stayed at wouldn't recommend it to my worst enemy...

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your comments regarding your recent stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements in our hotel. The proper departments have been notified and have worked to make the necessary corrections. We hope that you will consider staying with us again, so that we can provide you with an excellent experience. Thank you.

"Bugs and hot"

1
31/07/2017

This was a terrible experience our room had nats and spiders in it. It smelled and the Air conditioned was filthy and did not work. It was disgusting and in need of renovation. I needed a new room and they did not want to accommodate me wanted to send maintenance, No way I already was late for our tour. After about 40 minutes they sent the manager who was absent every time I asked for him. And of course no one could help except him. He finally offered a new old room that smelled but the ac work. We had to move and of course had no time to get ready for our 515 tour. I will be contacting the hotel management to discuss this overpriced horrible experience not the local manager he never called me he didn't like me much after I told the folks checking in check their rooms for bugs!

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your recent review. On behalf of our entire team, we would like to apologize for not exceeding your expectations. We appreciate that you have brought this area of concern to our attention. Rest assured, each guestroom is routinely deep cleaned and treated with commercial grade steamers as a preventative measure. The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. It is our hope that you will consider staying with us again so that we can provide you with a superior experience. Thank you.

"Great Location"

4
31/07/2017

The staff was friendly. l loved the amenities especially the pool and the Jacuzzi in its separate area. The restaurants food was really good and they accommodated any request we ask for in regards to our orders. The location is perfect to all the attractions. However the hotel is a little out dated. Overall a great stay and would stay here again!

"Not a bad stay."

3
27/07/2017

Everything was good except for the fact that my room was next to the construction. Staff was friendly room was comfortable. Just parking and noise because of the construction was my only problem. Recommend.

"Don't stay here"

1
27/07/2017

We stayed here last weekend during the Comic Con which we were NOT in San Diego for. The rate was $250.00 a night which was NOT was this place was worth. Maybe $60.00 a night. This hotel upcharged due to this convention, which is totally unfair to visitors. We already had our air fare and had no choice, but to book at this hotel. (We usually stay in Old Town). The room was musty, rug dirty and the air conditioner was noisy. The pictures on Hotels.com are deceiving. And the phone recording mentions this hotel has been "remodeled" what a joke. We won't be staying here ever. We have stayed at other BW and this one was the worst.

"Clean and grest staff"

3
25/07/2017

This hotel can use some updating and unlike most best westerns there is not free breakfast available. It was clean however and was just as described. Not bad staff is very responsive when the air conditioning was not working. They had it fixed within a half an hour.

"Visiting home"

4
25/07/2017

A couple years ago, we moved from San Diego (my husband and I both native San Diegans) to the PNW. We come home a couple of times a year to visit family. We booked directly with the hotel a month or two in advance. We stayed in a Queen room with 2 chairs, a table and flat screen tv with a small fridge. Pretty standard room. The cost rose depending on the day of the week. During comic con it was at its highest, the pride parade was our first week and the cost rose for that as well. The bed was comfortable. The room was clean and tastefully, minimally decorated. The staff was friendly and attentive at all times. We left our valuables in the room, in luggage and felt safe to do so. Housekeeping staff was super friendly and accommodating. These lady's are hard workers and the pride in their service to us showed. They were fast and thorough. Parking was ample and convenient. The grounds were beautiful, truly representive of what San Diego is all about. The pool areas were always clean and always with happy swimmers of all sizes. Hot tub areas clean and inviting. The restaurant on site was clean, cozy and the food was prepared very nicely. Service was quick and attentive. Breakfast was especially enjoyable. They have tables outside which always seemed to be in use. The hotel is located in Mission Valley in Hotel Circle, close to I-8 and connects to I-5 and 805. Old Town just around the corner. Shopping in Fashion Valley and Mission Valley very near by. Lots of good dining all around. I reall have no complaints. We enjoyed our stay and would stay again when we visit San Diego. I would recommend to anyone who needs a place to stay. They, were for us, hhomee away from home.

"Weekend Escape"

5
25/07/2017

I liked that there were many things to see and do near by. We visited Balboa Park and the San Diego Zoo Safari. Freeway was nearby which made it easy to come and go. I highly recommend for others to stay here. My family and I will be returning.

"Business and Vacation"

5
19/07/2017

Nice places to stay anywhere you go. We have stayed at some on our spring break tour through KY, TN. The most time we spent was a business trip/vacation stay in San Diego. The Seven Seas felt like a tropical place inside a city and it was great. Loved the pool and hot tubs and the layout of the place. Also close to bus stops to take us to the trolley transit center.

"Very good value"

4
18/07/2017

Rooms were well appointed and clean. It was obvious that the rooms have been updated. Motel was very safe and quiet. Staff was polite. Outside of facility could use some updating. The Ice and laundry machines were located in a very convenient place. Parking was sufficient and reasonable. Some of the parking places did protrude out a long ways and I was concerned about my van being hit by other passing traffic, but all was fine

"Pride"

5
17/07/2017

Came here for pride weekend. We had a great room and time! The staff was great. Restaurant wasn't the best but our server was sweet. The jacuzzi was awesome! Set up nice, I will be staying here again.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you so much for the great review. We are extremely happy to hear you enjoyed your stay as well as our friendly staff and jacuzzi. We look forward to having you on your next trip to San Diego.

"Great staff and Comfortable Rooms"

4
15/07/2017

The rooms are definitely ready for some upgrading but the property is large and pretty. But I mostly wanted to leave a review because the maintenance man was so very helpful during my recent stay. I have some severe medical conditions that make it difficult for my body to process heat and when we first got to the room the AC was a little on and off and not cooling me down enough. He came out to look at it and we thought it was fixed but realized quickly after it wasn't. So he came back and switched our AC unit out for a new one and thank goodness he did because it made all the difference!! I'm so very appreciative!!!

"A bit of a let-down!"

2
14/07/2017

Really friendly and engaging staff and the restaurant, Zachary's, was very good too. You know there's a "but" coming.... The walls between the rooms are very thin and the doors which connect the rooms don't afford any kind of soundproofing. Normal conversations between people in the adjoining rooms carried through as if the people were standing right in our room. This is totally unacceptable, especially when this occurs in the wee hours of the morning. One can't really fault the other hotel patrons for this. Either they have to somehow retrofit this hotel with soundproofing or they should just tear it down. Anyway, this is unfortunate because as I started saying this is a nicely staffed hotel with interesting grounds and an excellent location. The rooms were clean, if a bit small.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank your for the review regarding your recent stay. On behalf of our entire team we would like to apologize for not exceeding your expectations. Our property is older, however, we are continuously upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. We are happy to hear you enjoyed our caring pleasant staff as well as the great location and bar. We hope that you will consider staying with us again, so that we can provide you with an extraordinary experience.

"Clean Room - Helpful Staff"

3
11/07/2017

This hotel was clean and had helpful staff. My wife and I stayed for an evening in San Diego and the stay was pleasant. The grounds were well maintained, the room was clean, and everything functioned correctly in the room. The price was relatively reasonable and this hotel served our needs. Be aware that if you have a second-story room, there are no elevators and the stairs are located at the end of each of the buildings so you may want to park appropriately.

"No frills hotel close to freeway"

3
10/07/2017

We recently spent one night at this hotel. The lobby is nice and cool inside. The front desk ladies were friendly. We had to wait for our room since we got there earlier than planned and their check in policy starts at 4 PM which is later than other hotels. The room we got was upstairs in the back of the property. This was actually really good because despite the busy holiday, it was quiet and we could not hear much freeway noise. The room was clean but one can tell the carpet is getting worn out. Beds were comfy and the TV worked fine. The wifi was free and we had to call to get the password. Overall we had all the necessities right there and I would not mind staying here again. We did not use the pool and we did not eat at the restaurant onsite.

"You get what you pay for, not your typical Best Western"

2
09/07/2017

First, let me begin with buyer beware. This BW is not your typical BW, they do NOT accept animals and they do NOT provide a continental breakfast. Here's my summary: If you are a family on a budget, you will have a clean room in a safe area. The doors will stick, you probably won't sleep great and if you have a light sleeper, forget it. The cost of a light breakfast for four at Burger King is $20 (3 bisquits, 5 hash browns and an apple juice). Any BW with a breakfast just became worth $127 a night compared to this one, and you can do better. Here's how I value a room (not necessarily in this order): Location: It's really close to Sea World and Mssion Beach. Property: Much older, but safe. People: Very pleasant and willing to help Beds: VERY firm Pillows: Fairly lumpy, but usable Towels: Fluffy Water Pressure: Awesome Internet: no one complained Refrigerator: clean with small freezer Microwave: NOPE, No microwave either Maintenance: Here's where it gets ugly: our room had dry rot in the bathroom, wall paper peeling, large cracks of daylight were visible around the doors, both the bathroom door and the exterior doors stuck so they had to be shut loudly, and was super small. There were also silverfish in the bathroom, which is probably normal to the area, but we visit 2-3 times a year and have never experienced this in any other hotels. I have paid slightly more for Best Westerns in the area that offer better quality, amenities and service. However, for the price in this area, it is pretty much what I expected. Had I paid $85 a night, it would have been exactly what I expected, but it is San Diego, and it was Independence Day weekend.

"Very average"

3
09/07/2017

Get what you pay for I suppose. Expect nothing more than a middle-of-the-road motel. The pool is fine, and the craft beer at the café was a noted surprise. There is a designated outdoor smoking section, so buyer beware.

"Sea World vacation"

5
07/07/2017

Pool was awesome! Sold me the wrong Sea World tickets, had to drive back to hotel after they called my cell. Could not sleep on bed. Too hard!! Not used to having to buy breakfast, made a mistake thinking that breakfast was included.

"Affordable, needs updating"

3
06/07/2017

I recently stayed at the Seven Seas over the July 4th weekend. The hotel was reasonably priced, had a comfortable bed and landscaping was well maintained. We were also pleasantly surprised at how well the room was insulated (did not hear outside noise or noise from other rooms). The downside was the service; front counter help was rude and one two occasions (stayed 4 nights) cleaning ladies did not show up until we had returned to our room for the evening - around 7. Also, our room was supposed to come with a tub/shower combo but there was no tub making bath time for the 2 year old MISERABLE and the shower floor was not level so it did not drain and water pooled making it slippery.

"Lush grounds, really nice staff"

4
05/07/2017

We headed to San Diego to escape the blistering heat of Las Vegas where we live. I booked our two-night stay at Seven Seas through Trip Advisor and we really liked it. It wasn't the cheapest room listed, but some of the others charge a resort fee, which would've made them more than what we paid at Seven Seas, which doesn't charge a resort fee. The grounds are full of lush tropical foliage, which sets it apart from some of the other hotels in San Diego's Hotel Circle. From the front desk gals to the cafe wait staff to the bartender, the staff was very friendly and helpful, too. Check-in and check-out were quick and easy. We especially liked Betz, the bartender at Zack's bar. She made great drinks and was really witty. Also, the food was delicious at the cafe. Since we live in Vegas, we loved that we could sit outside and not fry in the sun. The rooms were typical hotel rooms, but they did have a small mini fridge, which was nice since we brought several bottles of water with us. The only reason I didn't give 5 stars is because the walls in the room were paper thin. So thin that I heard the guy in the next room fart and I thought it was my husband! Lol The lack of insulation in the walls didn't keep us awake, since it was pretty quiet at night, surprising given it's proximity to I-8. We would definitely stay there again.

"Perfect"

5
02/07/2017

Everything was excellent will definitely be going back soon the quality was great and the staff were very helpful and made everything easy for my family and I as soon as we got there they were very friendly and professional.

"Hard to get towels."

2
28/06/2017

The staff should be letting the maid know how many people will be staying in the room so they can supply towels for each guest. It should not be the guests place to be calling each day for towels and waiting for someone to get around to delivering them. The restaurant should be serving food that is the proper temperature. The bathroom door made a very loud noise when opening and closing waking everyone up at night. The phone in the room did not work. I had to use my cel phone to call for service. Place is really in need of repairs.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your review of your recent stay at our property. We would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements in our service and our hotel. The proper departments have been notified and will work to make the necessary corrections. We want to exceed all our guests' expectations and we hope you give us the chance to do so on your next visit to San Diego. Thank you.

"Typical Best Western "

3
28/06/2017

Good place for families with small children who visit Sea World. Reasonably priced and free parking which is a plus. Surprisingly good cafe on site where we had a satisfying and reasonably priced breakfast.

"Worst service EVER"

1
27/06/2017

This hotel was dumb. We tried to check in at 1130.... room wasn't ready. So they pre checked us in. Went to the beach.... got cooked. Came back at 2, room wasn't ready. Sat in the lobby till 230 and still not ready. Meanwhile they were giving out pool keys to everyone else who tried to check in. So I went back up to the counter and complained. They gave me a pool key. We sat outside in the crowded pool until 350.... watched and the maid was finished with the area where our room was. So went back in and they completed checking me in. Gave me the room keys a map and a coupon for the restaurant. Thought all was well. Ordered food unpacked a lil. Then people started trying to open our door. Their key packet said our room number! Got our food and started eating and the office called the room.... seriously asked us to vacate the room and come back to the office. I lost it at this point. Repacked all my stuff and went straight to the office and BLEW up on the manager. I have been staying in best westerners forever.... I am a gold member and this by far was the worst service I had ever gotten! The room wasn't right didn't have the fridge or microwave. Had an ironing board/iron. The toilet seat has someing on it.... prolly pee..... again blew up. And the worst part was the insignificant MANAGER didn't even offer me a different room or anything. WORST HOTEL EVER! I was awake for 43 hours and forced to drive home to Arizona (5 hours from this hotel). It doesn't matter to the workers here that you are a rewards member nor does it matter the level. I must comment on the front desk employees as well.... they are all goofing off children that are more worried about eating. If the maid is behind... maybe you should put your food and phones down and go help clean a room!

"Great stay"

5
27/06/2017

The landscape is beautiful and very close to the highway and restaurants nearby. And only 1 hour away from Temecula which is a great place to visit. Didn't eat at the BW cafe but it smelled pretty good walking by to get in the car.

"Worst hot tub experience ever"

1
25/06/2017

Pool hours are clearly posted. So are hot tub hours. After the pool closed the security guard that locked the pool told a group of about 30 people with about 10-15 children to go to the other hot tub that's open until 3am. The sheet of paper provided to every guest states that hot tubs are adult only. The hot tub was already almost to capacity which was 12 when this group showed up loud and beligerant. Is it any wonder that people started complaining about the noise? The noise level was fine before the security broke their own rules and sent a massive group to a small area with a single 12 person capacity. We called 4 times and my husband walked to the office once. 20-30 minutes passed with loud bellowing voices and multiple calls from multiple rooms before the security guard actually showed up. Then he just asked.if everyone had a guardian. At least six other adult guests wanted to visit the hot tub during this time and gave up because of the crowd and noise. The hotel response to this ridiculous situation was not acceptable, especially the security guard.

"Good for the price"

4
22/06/2017

Great place to stay, just a little smaller than I would have preferred. Breakfast maybe would have been nice too. The staff was very friendly and helpful when needed. Overall, for the price, it was a good deal!

"Great experience"

5
21/06/2017

Was pleased with room, it was clean, bed comfortable. The convenience of having on site restaurant was a plus. Food was good and prices reasonable. Wish i had time to enjoy pool and jacuzzi. Convenient location.

"Good location"

4
20/06/2017

Great location. Breakfast was good but the lunch was terrible. The wait staff was ok. The front desk personnel were nice enough. The rooms were very dated and small but clean. I would stay there again.

"Very good staff but room quality needs improvement"

3
19/06/2017

We were there for 2 days, first night the room was stinking of sewage, the room number was 377, next day we got room number 335 and it was a nice room. I am giving very high rating to the Front Desk, Manager was very very helpful.

"Seven seas."

5
17/06/2017

Nice hotel with caring staff. Close to gas lamp area. It's nice how the hot tub is open until 3 am. Palm trees on property. Not that far of a drive to ocean beach. I would stay here again when I am in San Diego.

"Great Place to Stay"

5
11/06/2017

I always enjoy the Seven Seas hotel. It's a hidden gem in San Diego. The restaurant service and food was excellent. I would highly recommend this hotel to family and friends. Good location! Easy to get to downtown area and Mission Bay.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for your kind remarks in regards to your recent stay and for choosing the Best Western Seven Seas – San Diego's Hidden Gem! We are happy to hear you enjoyed our excellent service and food in our onsite restaurant and our convenient location. We truly appreciate your loyalty, thank you for continuing to choose us, we look forward to welcoming you back on your next visit!

"NEEDS WORK"

2
10/06/2017

Shower valve did not work even after asking for it to be repaired 1st night. Door lock was beat up(as in pry bar and hammer). Lights didn't work. Front door had 3/8" play after closed. Most employees seemed to be friendly. Bed was comfortable and made up very well each day. Ive been going there for 5 years but it run down. Time to look else where.

"Back this year and satisfied again"

4
10/06/2017

We came back this year for two short stays and were happy to find out that the hotel is still nice, there was an ongoing maintenance but the maintenance people took care of not disturbing the customers. Pool and fitness room still nice, very nice personnel. The plumbing in some rooms need urpgrading, though.

"Great Hotel"

5
04/06/2017

The hotel was older but very well kept. The outside grounds were beautiful. They have a café attached which was really nice. It had a menu that offered a little of everything. The food was good. The location of the hotel was great, close to all the area attractions.

bw7seasMGR, General Manager at Best Western Seven Seas, responded to this review
Thank you for being our guest and taking the time to write a review. We try to provide clean rooms and beautiful grounds. It is great knowing you also enjoyed the convenience of our onsite restaurant – Seven Seas Café – and our location, which is close to all San Diego has to offer. We hope to see you on your next trip to San Diego. Thanks again!

"BEST WESTERN SEVEN SEAS"

4
03/06/2017

The Best Western Seven Seas hotel is nice. A bit dated, but still a nice place to stay. I have stayed here many times. The only problem I have experienced with the room is no plug ins next to bed. I have a medical condition that requires a medical device. The hotel needs to provide extension cords, or external plug ins. The restaurant is, better lack of terms, stupid expensive.

"vacation"

3
31/05/2017

The property is very clean including the rooms. You can't beat the location to many attractions like Balboa Park, Sea World, the beaches, and airport. The gym is a bit small and the walls to the rooms are paper thin.

"Clean"

3
30/05/2017

Rooms are small but clean. Noisy though. You can hear your neighbors above you and next to you. The rooms need sound proofing and some updating (older property). The parking lot and spaces are tight (free parking though), but no free breakfast, that would have been nice. The Staff is friendly and polite and free wifi,

"Great location"

3
30/05/2017

Close to all we wanted to see and the hotel give you a little list of direction to things that is incredibly helpful. Nothing fancy but felt comfortable. Shower pressure not great and limited hot water.

"Quick stop before flight to HI"

3
29/05/2017

Look clean and smelled clean but the room was extremely small and congested. If your are staying here with more than two adults and two children you will feel claus traphobic. 4 adults is definitly pushing it. I would advise the suite if 4 adults. The grounds of the hotel are well maintained and you do have access to a restaurant and bar. Staff is friendly.

"A San Diego Gem"

4
29/05/2017

This is definitely an older property, but the grounds are beautiful. Being older the rooms were basic, but quite large. Great HD TV with a ton of channels, but we were out most of the time so we only watched it a bit before bed. The property has an great pool area surrounded with palm trees and hot tub. There's also a second well secluded hot tub too. The room did have a bit of chlorine or humid odor, but really not a big deal. Definitely not a 5 star, but we had a great time and would definitely return.

"Worth the stay"

4
24/05/2017

I should point out right from the start that the room in which that I had, standard with a queen bed, was a bit small from what I have been use to in other Best Western. Yet, the room was clean, comfortable, and still had everything that I needed. The space of the room is just a bit tight for those who like a lot of space. The room still had a table, two chairs, a small refrigerator, and a desk with chair. I did not plan to stay in my room during the day, so the size did not matter. If you need a large room, you may want to get a room with a king bed. I saw that those rooms which are in the corner of each building had a small balcony. The grounds at this Best Western is kept very clean and beautiful; very green and with plenty of parking. One thing that I liked about this location was that there was a smoking area with a nice seats. There is also a laundry room if you need it. The location is great, close to a mall and many of the attractions.

"Very happy"

4
18/05/2017

It was nice and clean and smelled good. I didn't like that it had no microwave and the plug to the fridge didn't work so I thought it was broke, but my husband changed the plug and it was fine. No major problems, if I would have stayed longer I don't think I would have liked paying for a microwave but now I know. Overall I was satisfied!

"No charge for parking"

4
18/05/2017

While looking for affordable accommodations in this area, I kept finding places that charged extra for parking, which is something that just rubs me the wrong way. Best Western Seven Seas has plenty of convenient parking, and I was able to park either right in front of our door, or at worst, a couple of spaces down. The room was average size and clean, the a/c worked and the shower had good pressure. Nothing fancy but all that we needed, and a good value for the area. It was very convenient to the freeway and we were able to get in and out easily. I took morning walks in the area and I did notice that most of the other hotels on Hotel Circle S also had free parking, but none had such a large and nice complex. I didn't utilize the pool or the hot tub, but I did see that many guests were, and both areas looked well maintained. A young man did come in while I was checking in asking if they had a basketball to go with the basketball hoop. They didn't, so if you think you or your kids want to shoot some hoops, bring your own ball. It is not a court, but just a simple hoop at the end of the parking lot. I will stay there again if in the area.

"Nice & Simple"

4
17/05/2017

This is a very simple older hotel. It's been completely redone they didn't try to change everything which is awesome. It's just enough this is a very simple older hotel. It's been completely redone & they didn't try to change everything which is awesome. It's just enough! Well done I would stay here again. The value is certainly there for the price. ! Well done I would stay here again. The value is certainly there for the price.

"Welcome To Resort-Type Grounds....."

3
16/05/2017

Our room was on the 2nd floor & it was okay. We would rate it a 3.5 - 4. The location is very good to a lot of San Diego's attractions. In fact, the Old Town Trolley stops just steps away at one of the bus stops.

"Marginal"

3
13/05/2017

We spent 2 nights at this motel. It is a large property and the grounds are very well kept. The outdoor pool and deck are very clean and quite acceptable. On premise is a cafe for breakfast,lunch or dinner and there is also a full service bar which was nice. However, the highlight of the visit naturally is the accommodations. When we opened the door to the room a very strong smell of disinfectant hit us immediately. We're not to sure what they were trying to mask over but it was quite unappealing. The room is dated with very dark, dingy carpeting. Our room had a king size bed and that was clean and comfortable. The bathroom was small but clean. The linens were basic, a little dingy but clean. Due to the odor of the disinfectant we did not particularly enjoy our stay. The location is very good and if they update the rooms it would be an ideal choice. Given the mediocre quality of the rooms it didn't match the price point they charge. The motel has redeeming qualities. It's doable but not great.

"Great stay in San Diego"

5
11/05/2017

Great stay in San Diego, Great stay location. Close to restraunts, golf and shopping.short ride to down town and beaches. Good value and great staff to deal with any issue you may have to deal with. Great place.

"Great vacation destination."

5
11/05/2017

Fabulous facilities for the money. The rooms very maintained very well, and comfortable. The restaurant served an excellent breakfast menu with a helpful staff. The lounge was fun at night. Close to a number of San Diego attractions. Great Place.

"San Diego for Cinco De Mayo"

4
06/05/2017

ok, we get off the plane at San Diego airport, then get our rental car, and go to the hotel, , get there about 10 am and we cant get a room yet, because they weren't ready, the front desk tells us the rooms might be ready in two hours. This hotel is on Hotel Circle in San Diego. The next exit has a Target Marshals and some restaunts.. Ok so we drive around have some lunch go to the MCRD take some pics and come back, by then rooms still aren't ready, but were ready in about 15 minutes so we got in to our room about 2:30. The room is kinda small bungalow style, we have a queen size bed, small frig. dorm size, hair dyer, flat screen with no inputs or out, coffee pot single cup not a kuric, The room has ac, the bathrooms are dated old tub old toilet that ran all night but they fixed it. the grounds are very pretty, lots of palm trees and flowers two hot tubs one right outside our room, and the other is by the pool that is eight feet deep, with access to a game room, and fitness area, the game room has a pool table and flat screen tv, this room is connected to a bar/night club. The fitness room has four machines two bikes one elliptical and a treadmill, they have a water cooler with cups and towels all the machines face the pool. They also have a banquet room. There is a café, it kind of pricey but the food is good. The staff is friendly and helpful, they also have Wi-Fi with great signal. The room is quite at night, extra plug in for charging phones and stuff, ironing board, there is two bottles of water in the room but if you drink them you get charged 2.50 each.

"Good place for business travelers and Turists"

4
04/05/2017

Been a regular customer at this place due to proximity to work. the internet is good and was able to use it to do usual work. Used the restaurant for breakfast, the menu is limited, but they do customize with reason. So I can make-do with what I get. The beds are not the best, but again you can't ask for the best for the price paid.

"We got lucky"

4
01/05/2017

It's in a great area and almost everything you need is just so close to you. Our room was upgraded at arrival to one of the suites with an outdoor area and that was honestly my favorite. It just felt nice having all of the space, felt like the get away i needed and it was kept quiet. The place is clean and everyone was very friendly. The bigger the bed, the better. I didn't want to leave the bed at check out, it was just too comfortable. I appreciate how well they keep the rooms, if you're having trouble with the fridge not being cool enough maybe ask if they could help you out, i didn't ask and that was my only mistake this weekend. Other than that I am very pleased with my stay. Will be visiting again soon.

bw7seasMGR, Manager at Best Western Seven Seas, responded to this review
Thank you for your great comments about your recent stay. We are so happy hear you enjoyed your hotel stay. Hopefully we'll welcome you back very soon. Thank you.

"Great value"

4
24/04/2017

You can't beat the price! It's at the corner of hotel circle so a great location for San Diego sight seeing. The hotel was nice and clean. It definitely could use updates and the beds were too soft for my taste. Overall though i would definitely stay here again. The pool and hot tubs were nice. They have a nice laundry facility. I wish they had free breakfast as the restaurant on site is pricey, but I love the best western brand and the staff was friendly.

"Fair Deal for Hotel Circle"

3
22/04/2017

This hotel is located on Hotel Circle in San Diego, centrally located although not real close to any attractions. The property is older and the rooms show their age. Everything is nice and clean, but you can tell the place has been there for a long time. The staff were all extremely friendly and helpful. The front desk had plenty of people there to handle the customers so we did not have to wait to check in or out. Breakfast was not included with the room, but there was an on-site coffee shop for breakfast, lunch, and dinner. We received discount coupons for lunch and dinner but not for breakfast. Parking was free and while there were adequate parking spaces, we had to park far from our room. Wifi was free but so slow as to not be very useful. The room had a good TV with most cable channels. There was a small refrigerator and an in-room coffee maker but no microwave oven. The exhaust fan in the bathroom was very loud and is probably due to be replaced. The location was kind of confusing. Hotel Circle is indeed a circle, with a freeway running through the middle of it, blocking the views that I use for navigating. I did not notice freeway noise in the hotel room. There are two malls nearby, on the other side of the freeway, and plenty of chain restaurants in those areas. Otherwise you can eat at the various hotel restaurants on Hotel Circle, or drive up the hill and experience the trendy Mission Hills neighborhood. Overall this was an adequate hotel and worth the low price we got. One member of our group stays there every time she goes to San Diego.

"Great value and location"

4
21/04/2017

Overall great value for the price we paid. Rooms are clean, comfy beds, a little dated but I enjoy the retro look so worked for me! Highlight was definitely the heated pool and hot tub, our kids never wanted to leave...the grounds were beautiful and well kept. We ate at the restaurant 5 times and the food was good, nothing outstanding but hit the spot and service was great. Another bonus was that it was close to the fashion valley mall transit location so we were able to get around and see the sights and beaches with public transit easily and a day pass for adults was only $7. I would definitely stay here again and highly recommend to families with kids and travelling on a budget!

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for the nice comments. We glad you enjoyed your stay and were able to take advantage of many of our amenities. We hope to see you again real soon. Thanks again.

"Nice"

4
21/04/2017

Happy with our stay! Even with the freeway next to the hotel you didn't hear it. The cafe was wonderful and food was delicious. Bed and pillows were too soft for my taste but still got a good nights sleep. The pool was nice! Kids enjoyed it and so was the hot tub

"Great people , location and amenities. I loved that everyone went above and beyond for anything you wanted."

5
16/04/2017

The rooms were nice and the AC worked great. I was on the end so I had a small balcony. I enjoyed the bar and restaurant area as well. If you stay here they have it all. Pool, food, and great customer service and support.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for the great comments. We happy to hear you enjoyed your stay and were able to take advantage of all the amenities. Hopefully we'll have the opportunity to welcome you back very soon. Thanks again.

"Good and Convenient Place"

4
13/04/2017

My family stayed here during the first week of April. We had absolutely no problems and were impressed with the rooms. The bathrooms are perhaps a bit outdated, but overall the room itself, both inside and out, was nice. We enjoyed the heated pool, the hot tub, and the landscaping. The receptionists at the front desk were polite, however they appeared to be a bit overwhelmed at times during bush check-in periods. The "Family" restaurant a block down the road is a good place to eat. We visited Sea World, Lego Land, Safari Park, and the Zoo while staying here.

"San Diego Highlight"

5
13/04/2017

After living in San Diego for 14 years, I know the city. With Marriott prices overly escalating for the associate value, I tried the Best Western 7 Seas. Great value, clean room, attentive staff, great breakfast and solid dinner selections. I'll stay there again next month!

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your great comments about your recent stay. We are so happy hear you enjoyed our hotel and the service of the staff. We hope to see you back again real soon. Thank you.

"Not bad for the price"

3
11/04/2017

Had some water pressure problems and hot water problems in the shower. The parking lot filled up fast at night, you could get stuck parking on the other side of the building if you get in later. Location was good, easy to get on and off the freeway. Food places and stores close by. Close to Sea World and down town San Diego.

"Quaint &a Friendly "

5
10/04/2017

This hotel is old but is very clean and the staff are great. Do yourself a favor and eat at the restaurant as the food is delicious and very reasonably priced. Note: check in was at 4pm but they had a room ready by 230pm...

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your great comments about your recent stay. We are so happy hear you enjoyed our hotel, the Cafe and the service of the staff. We hope to see you back again real soon. Thank you.

"Decent but too many issues!"

2
10/04/2017

The Best Western Seven Seas isn't the worst experience you can have, but I wouldn't personally recommend it. I'll be straight forward and list the pros and cons: Pros: Hotel staff is nice, the price isn't too high for being pretty close to downtown SD, free parking and a lot of amenities like free wifi and jacuzzi. Cons: Whenever any nearby room ran their shower, it was extremely loud and prevented sleep. My girlfriend and I were constantly swatting gnats in our room. The hotel looks very dated and feels like you're staying in a motel instead of a $130+ hotel. The main issue was the shower though, SO LOUD!

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your comments regarding your stay. The hotel is in a great location of San Diego. Mission Valley is centrally located and close to shpping, food and attractions. We have 307 guest rooms spread out over 12 acres of beautifully landscaped grounds. With our full service Cafe located next to lobby we serve breakfast, lunch and dinner. Our pool area is located next to Zack's bar and is a great place to enjoy a cocktail. Along with the pool, we have 2 hot tubs and a fitness area. We have a lot to offer at an affordable price. Thank you.

"Lush planting & nice rooms"

4
08/04/2017

We stayed here exactly 10 years ago too & the place has hardly changed. It has beautifully planted lush greenery, a nice pool & jacuzzi area, the rooms are a clean, decent size & in reasonable condition with toiletries and a fridge provided. There are washers & dryers on site, a small but ok gym, a diner (although we didn't eat there) & a very expensive bar-so we only had 1 beer each. The reception staff were friendly & this place is brilliantly located on Hotel Circle & easily accessible with plenty of parking. The drain in our sink smelled vile & our key cards kept failing to work & having to be reset as they were wiped if they went anywhere near a cellphone, but other than that it was brilliant. I'd stay there again.

"Pick a better hotel"

1
08/04/2017

I really found nothing special about the Best Western Seven Seas in San Diego at Hotel Circle. I travel a lot because of my business and this is very mediocre and not 3 stars found to be more like two stars. For the price I paid $185 and night the beds will hard every time someone flush the toilet from the room next door above me I heard it and the room was very basic. Normally I stay downtown or at the Hyatt but I needed to stay close to this location because of appointment and it is centrally located centrally located. Also the hotel was being painted while I was there.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your comments regarding your stay. We have 307 guest rooms spread out over 12 acres of beautifully landscaped grounds. With our full service Cafe located next to lobby we serves breakfast, lunch and dinner. Our pool area is located next to Zack's bar and is a great place to enjoy a cocktail. Along with the pool, we have 2 hot tubs and a fitness area. We have a lot to offer at an affordable price. Thank you.

"Friendly Staff/Great Pool & Hot Tub"

4
24/11/2016

A bit shabbier than it appears in the official photos (it probably looked like that when it was new). I'd still recommend this place though as it is great for the price. Friendly staff, good service, clean rooms. The outdoor pool has a perfect temperature. I've stayed in much more expensive hotels than this, that don't get the pool temperature right. Next time I'm in San Diego, I'll be back again, just for the pool! Swimming in it at 8pm in November, and it's Heaven. Two excellent hot tubs too. Restaurant is great - tasty food -fast service - great staff.

bw7seasMGR, Guest Relations Manager at BEST WESTERN Seven Seas, responded to this review
Dear WA-Mum68: Thank you for choosing the Best Western Seven Seas in San Diego for your recent hotel accommodations. We are delighted you appreciated our friendly staff, good service, and clean guest rooms along with the value received. It was nice to hear that you also enjoyed our heavenly outdoor pool with its perfect temperature in the middle of November. We are pleased you also appreciated our onsite restaurant, Seven Seas Café, with its great, tasty food in conjunction with our great staff and fast service! Although, we are an older property; the Best Western Seven Seas is continually upgrading its guestrooms, exterior, and other amenities in order to meet the needs of our guests. Thank you for taking the time to write a review and being our guest. We look forward to welcoming you back on your next visit! Most Sincerely, Best Western Seven Seas Management and Staff

"one nite stay"

3
15/11/2016

stayed one nite, room was small for the price, the water in the shower when on would go from hot to cold. told desk clerk when checked out , said the water system is old and when too many people shower in the am, (6:30) that happens. did not tell her that my wife took one at 10:30 pm and same thing happen. sorry will not stay there again.

"great place"

5
15/11/2016

Truly felt the staff wanted us to be there and made ever accommodation. The restaurant on the property is a great place for any meal. The rooms are small but well decorated and set up. The pool was magnificent, well heated and extremely clean.

bw7seasMGR, Guest Relations Manager at BEST WESTERN Seven Seas, responded to this review
Dear William B.: Thank you for taking the time to write a review and being our guest! Your business is very important to us and we value your feedback. Guest satisfaction and meeting with their expectations are quite important to us, and we are delighted we met with yours! We are so pleased you enjoyed our onsite restaurant, Seven Seas Café - open from 6am-10pm for the convenience of all our guests, as well as our magnificent pool – extremely clean and well heated. Based on hotel occupancy, larger guestrooms are available, so we apologize if you felt our guestrooms were too small. Thank you for choosing the Best Western Seven Seas in San Diego. It was our pleasure to provide a great experience and we look forward to welcoming you back in the future – whether for business or pleasure. Most Sincerely, Best Western Seven Seas Management and Staff

"Location"

4
09/11/2016

For business this hotel has an excellent location to freeways, restaurants and business locations. Except for traffic problems I was able to get to meeting quickly. Hotel personnel should be required to inspect and see that the functionality of everything in a room is working properly. My bathroom door was warped and would not close at all.

"Cheap but small"

3
07/11/2016

Good Price but hotel is old and rooms are small and outdated. You can hear everything from the rooms next to you. It was a quick cheap place for the night but not somewhere I would stay for long! No free breakfast at this hotel but they have a small restraunt on property No charge for parking since its not downtown

"Decent"

3
01/11/2016

This hotel is decent for the price and you get free parking and no huge resort fees tacked on. This is my main reason for doing a staycation here versus other hotels who have a lot of additional charges.

"Nice grounds, small rooms"

3
31/10/2016

We thought the grounds of this hotel was very nice and well maintained. The pool and two Jacuzzis were nice and clean. The onsite restaurant seems to have been updated though the food is nothing special. Our room was small and dated. The furniture and interior in general was old. It is in a convenient location to attractions and large mall.

"Conveniet and Comfortable"

4
31/10/2016

Seven Seas is located in Mission Valley, the center of San Diego. Close to everything. Very large hotel, over 400 rooms. I was told there would be complimentary breakfast when I made reservations. That was not the case; however, there is a restaurant on the premises. Also told at reservations there is a comp barbecue at 4 p.m. It was never mentioned at check-in but I wouldn't have used it anyway. Nice place to stay, overall.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for the nice review. We are happy to hear you enjoyed your stay. We hope to see you again soon. Thank you.

"No hot water and low water pressure"

3
28/10/2016

I stayed here for a girls get-away in October 2016. I took a shower the first evening there and discovered there was no hot water, it was barely warm. The next morning we left a tip along with a note for the housekeeper asking to have someone from maintenance check the water. That evening when we arrived back at the room, we found that the housekeeper took the tip but didn't bother to inform the front desk or maintenance about our request. The housekeeper also took towels, including the ones we'd left on the rack to reuse, and didn't bother to replace all of them which left us short. When we discovered that there was still no hot water we called the front desk and explained there was no hot water. They said the housekeeper didn't inform them of the problem nor was it her job - it was our job to call the front desk directly. Anyway, they agreed to send maintenance. The man sent came and went into the bathroom. He was there for about 10 minutes. When he left he told us it was fixed. However, the next morning there was still no hot water! We again had to take lukewarm showers! So on our way out for the day we stopped at the front desk and explained the entire situation to Michelle. She was nice and tried to help. She told us that the maintenance man had actually reported that there was absolutely nothing wrong with the hot water in the shower. Of course this was a bit upsetting because we'd taken lukewarm showers for two days! Anyway, after haggling and a phone call to her manager, she agreed to send maintenance in the room again and to change our room if they couldn't fix the water. We went out and a had a great day. That evening when we arrived we were greeted by a very rude woman at the front desk (not Michelle). She told us maintenance had not checked on the hot water but that they'd just assigned us to a new room. So of course we had to go pack our belongings and change rooms at this point. Once in the new room in a different building we found that there was plenty of hot water and it even had much better water pressure. We were happy with the room change at this point. The next morning when checking out we again met Michelle. She again was very nice and apologetic. We asked for a discount of some kind because of problems we'd experienced for two days. She called her manager and offered us a 30% discount for the first two days of our stay. It was better than nothing. Overall, the place was fairly clean and quiet but the problems with the hot water and the rudeness of the evening staff dampened our stay. Also, housekeeping isn't consistent when guests stay multiple days and housekeeping obviously doesn't care about their guests otherwise they'd read notes left or at least take them to the front desk instead of just throwing them away. We won't be staying here again despite the helpfulness of Michelle who works the morning shift!

"Best Western Seven Seas very comfortable!"

4
26/10/2016

There are several really nice things about this Best Western: The help at the front desk are FANTASTIC! On the phone and in person: friendly, informative, efficient. Reservations were easy to make and easy to cancel, which thankfully I didn't need to do! The hotel suites are located close to main traffic arteries, but set back from the street with a 'mountain" behind them, so you feel like you're in a private, enclosed area. lots of palm trees, great salt water swimming pool, work-out room right next to the pool and very nice, comfortable rooms. Very nice about letting me check in a bit early and there's a mini-food-mart within walking distance. Great breakfasts at the hotel restaurant too, which is also a very nice place to get some work or reading done. Truly enjoyed my stay here. Only drawback: Some type of cleaning material they use is too harsh and a bit smelly. I aired my room out daily.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you so much for your wonderful comments. We are so happy you enjoyed your stay. Hopefully we'll have the opportunity to welcome you back real soon. Thank you.

"Late Night Hot Tub"

4
25/10/2016

I enjoyed one of the two hot tubs being open late. The cute theme and color coordinated décor inside and outside of the buildings put me into relaxation mode. The diner on site is convenient. I slept comfortably in the bed. It was over all a quite restful environment.

"The best for the price"

4
21/10/2016

Kings Inn was a dump, Travel lodge was worse, with dirty carpets and soiled furniture. Then came Seven Seas, Heavy set receptionist has attitude but other than that the rooms are small but pleasant, and the grounds are beautiful. Restaurant needs help with Chicken Fried Steak gravy, soups were wonderful. Very clean room, HBO SHO inc. I've stayed in them all in Hotel circle and about, Seven seas has it. Only other issue, the cleaning lady complained to me twice she has to much to do, 17 rooms a day, don't know for sure but it's not my business is it?? Seven Seas see you again maybe next time I can get the bigger room I asked for. William Riley

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for taking the time to write a review of your recent stay. We appreciate all the information you offered and will share it with the staff. Glad you were able to enjoy the hotel and the Cafe. We hope to see you again very soon. Thank you.

"Great experience"

4
11/10/2016

Good central location for San Diego area. Easy drive to downtown or beaches Excellent value for those who just want a clean, inexpensive place to sleep. Not for traveler looking for fancy beach or downtown experience. Staff was friendly and the on site cafe had decent selection and pricing

"Good hotel near conference center"

3
07/10/2016

I was attending a conference at the Town and Country and was looking for a place near by, This hotel was a 10 minute walk. It is a little old but the rooms are comfortable and there is a nice jacuzzi and pool. Service was fine. I missed having a breakfast included. There is shopping center near the trolley stop about a 15 minute walk. I took the super shuttle from the airport which cost $12 plus tip.

"Friendly, comfortable."

4
06/10/2016

Half the price of the Hilton Resort. Half the size of a room at the resort. Had a fridge in the room, ice and vending machines nearby and free wifi. Beds were fine, and room was clean. I asked for a first floor room and got one. We were missing some towels when we arrived, but they delivered some pronto. The pool and hot tub looked nice, but I didn't get a chance to try them out. I loved their beautiful landscaping! What i liked most was the central location. 10 minutes from the airport, 10 minutes to the stadium, 10 minutes from the beach, and Balboa Park/Zoo. If you are looking for a nice place to just lay your head (albeit small), stay here.

"good"

4
05/10/2016

Hotel was close to Town and Country where I was attending a meeting, but the price here was much more reasonable. The room was fine, the bed comfortable. There was a nice hot tub and pool. I wish breakfast had been included. I talked to various people who said this was one of the best hotels for the price in the mission valley area.

"Very old, but comfortable"

4
05/10/2016

We were surprised at how small the room was, very outdated, but very CLEAN! The bed we had was very small (full size) for the two of us, but we actually slept very well. The bed/mattress was very comfortable. The rooms got to the perfect temperature, so that helped, and the bathroom was very clean.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your comments regarding your recent stay. We are so happy to hear you found the room clean and the bed comfortable. We hope to see you again on your next visit to San Diego. Thank you.

"serves it's purpose"

3
04/10/2016

hotel has a fresh coat of paint since the last visit. pool area nice. great beds. small bathrooms and the faucet puts out just as much water as shower head when shower is on. very friendly staff. restaurant and bar aren't too bad. good location.

"Reasonable price"

5
03/10/2016

It is an easy walk to the Town and Country. There is a separate restaurant attached that has good food at reasonable prices and the service is quick. There was a mini fridge and micros are available for rent.

"Nice older retro motel"

3
03/10/2016

Smallish room, clean, comfy bed, no cheesy bedspreads, nice pillows, decent bathroom, coffee maker, easy access from car to room, full on restaurant, pool, hot tub. Friendly fast experience front desk check in. Affordable, "clean remote". Will stay here again. Dog friendly too!

"decent for price"

3
02/10/2016

Front staff is not welcoming what so ever! Highly disappointing. The room décor is a little out dated but the rooms are clean, and the bed is very comfortable. Pool was great, heated and salt water (I believe) which was a plus.

"charming , cosy"

5
02/10/2016

I like the easy access to rooms Although older hotel, they renew the rooms, very clean. Outstanding and friendly staff. Hot tub was wonderful after a full day at the San Diego Zoo. Close to shopping and San Diego's old town district and Balboa Park.

"get away"

2
28/09/2016

The requests that we made were not made by the hotel. Room by the pool, king bed. I was told that a trolley ran near the hotel and there is none. The bar on Sat night was not very busy although we waited for 15 min. at a table before the bartender (from behind the bar) said we had to get up and order at the bar.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your recent review of your stay at our hotel. Please know we are always working to improve our hotel and our service. We really appreciate your comments, which have been forwarded to our Food and Beverage Director. There is a trolley stop within walking distance from the hotel so we apologize for any confusion. Thank you.

"The beach"

2
28/09/2016

The stay was poor at best. This was in part due to the fact that the person that I made the reservation with was less than honest with me. I requested first floor by the pool with a king bed. I also inquired about a trolley near the hotel and was assured that there was. On Sat night we went down to the bar for a few and waited for approximately 15 min. for someone to take our drink order. The bartender at that point told us we had to get up and come to the bar to place an order.

"Worst Best Western"

2
28/09/2016

I generally like Best Westerns because they are clean, reasonably priced, and very consistently good. Not overly fancy, but a good clean place to sleep. This hotel fell far short. There were issues with things in the room not working properly (the staff did repair the non-working light in the bathroom promptly). There were a few bugs in the room. The biggest problem, though, was noise. Weeknights were not so bad but on the weekend, especially Saturday, noise from adjacent rooms was so loud that sleep was impossible. I realize that the hotel doesn't have control over the behavior of its guests, but the rooms seem to have no insulation whatsoever to mitigate the noise. The best thing about this hotel was the very fast WiFi.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you your comments regarding your recent stay. We apologize for not meeting your expectations. We will continue to work on improving our service and our hotel. Your comments can help us accomplish this so thank you.

"Don't expect service or a smile from these employees"

2
26/09/2016

From the unreliable reservation, to the very delayed check in, the lack of professionalism and unwelcoming attitude of every employee, I would never stay at this hotel again. I believe you have the idea that my experience was less than wonderful. Interestingly, this is my second time staying here but I thought the first time may have been just one of those things. No, both visits were amazingly terrible.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your review of our hotel. We welcome all guest comments. It allows us to see what we are doing well and where we can improve. We apologize for not meeting your expectations and will continue to work on improving our service. Thank you.

"Good"

4
19/09/2016

It was clean and orderly. Nothing awry. It was a comfortable stay. Nothing too exceptional but nothing bad at all. If I had to stay here again I would, and I would recommend it to others who are looking for a clean and affordable stay.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your comments on your recent review. We really appreciate you taking the time to let us know about your experience. We hope to see you again on your next trip to San Diego. Thanks again.

"Pleasant staff/pleasant stay"

4
17/09/2016

Very helpful staff; patient and went out of their way to assist me if I had a problem. Rooms are clean. Great location as it is only a few minutes from the mall if you like to shop. Parking is a little bit of an issue when others take up more than one space and with the construction they have going on. But you can still park your car. Friendly staff, clean room... I look forward to staying again in the future.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your comments about your recent stay. We can honestly say, you totally get us! Friendly staff and clean rooms. This is what we want everyone's experience to be. It sounds so simple but there is alot that goes into making this happen. Of course the location is great. Shopping, food and entertainment all very close to our hotel. If you don't want to leave the hotel, we have a full service Cafe and Zack's Bar located next to our beautiful pool area. We feel we have alot to offer and an affordable price. We can't wait to welcome you back on your next visit to San Diego. Thanks again!

"Nice place to stay for under 100 bucks"

5
15/09/2016

Stayed here this week for two nights. Rooms appear to be renewed recently.. Clean and good towels and sheets. Coffee in room. Plenty of parking and it is free. Used the restaurant for one dinner good prices and very nice food. Breakfast had good choice and as coffee goes in the USA very nice. Would stay again

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you so much for your nice review. We are so happy to hear you enjoyed your stay. It would be our pleasure to welcome you back on your next visit to San Diego. Thank you again!

"OK for the night"

2
12/09/2016

We needed a place to stay for the night after flying in. It was late so it was dark coming in I was hesitant at first... but was usually stay best western so we just drove up. The gal at the front desk was very friendly and accommodating so that was helpful. We had to drive to the back of the property and it was not well lit.. so I was not happy so I didn't want to leave any luggage in the car. We very not on the first floor so had to lug our bags up stairs... the room really didn't smell clean.. so luckily we only stayed there a night because of course we took the last room. This one I would not stay again.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your review regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again, so that we can have another chance to provide you with an excellent experience. Thank you.

"Just OK..."

3
12/09/2016

The first room I was in was musty and they moved me to another room which was not as musty. This is a great location when visiting San Diego. Close to the freeway you can go to several locations without even going into the freeway. The staff was helpful. I had several issues with the key card not working when I was moved after getting 2 sets of key cards and finally one worked. This place needs some updating. I got a great deal on this hotel but I will not think I would stay here again.

"Kerri Thompson Dove"

5
11/09/2016

This is the BEST "home away from home" hotel I've had the ultimate pleasure of staying at! Highest point being the staff that makes this place so enjoyable & without a doubt incomparable to any other. From the front desk to the restaurant (Best fish tacos, pizza & cheesecake ever!) to the bartenders & servers in Zak's Bar to the awesome housekeeping & landscaping staff (absolutely beautiful & spot on!) to security & a special shout out to Reuben in PG! A true gem! Anytime I go to San Diego, Best Western Seven Seas is where you will find me! 5 Stars!!!!!

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
What a great review! Thank you so much. I couldn't agree more. I definitly love the fish tacos along with many other items served in our Cafe and Zack's Bar. We are also happy to hear the Front Desk made an impression on you as well. Rueben our ambassador in our Preferred Guest Lounge has been giving his all for alot years. He is worth the visit alone. Thanks again and we'll see you on your next trip to San Diego. Take care!

"Very Nice"

5
04/09/2016

Our stay was very nice. The rooms were clean and the beds very comfortable. The grounds were clean and nice with all the green plants. We enjoyed our stay and would stay again. Also very close to Old Town and out attractions.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for taking the time to review your hotel experience. We are so happy you enjoyed your stay. We look forward to welcoming you back on your next visit to San Diego. Thanks again!

"San Diego Comic Con Accommodation"

4
29/08/2016

Stayed for 4 days in July 2016 for San Diego Comic Con. The twin room was quite tight shared between 3 guys (with one sleeping on an inflatable mattress) but was very good value in comparison to other accommodation during Comic Con. Whilst the room was mostly clean, the bathroom was not as clean as preferred and an additional clean was requested and undertaken. The quality of the food in the restaurant was quite poor and advise to pick up some supplies before staying to avoid accessing Whilst the location was quite close to the convenient SDCC shuttle pick up, it was not convenient to anything else at least in walking distance. Being a motor inn it would be expected that you have a car to get around with otherwise it's a case of relying on the plethora of uber drivers in the area. For Comic Con would definitely consider staying here again due to the proximity of the free shuttle, outside of that would try to stay closer to the city centre.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your review and comments regarding your visit in July. We hope you had a great time at Comic Con. Located within a walking distance of about 10 minutes there is The Fashion Valley Mall. At this mall, there is a transient station which has bus and trolley services. From this station you can get to any where in San Diego. We apologize the food in our Cafe did not meet your expectations. We found this a little surprising because we recieve many favorable comments regarding the food from our Cafe. We hope to see at next year's Comic Con. Thank you.

"Just about passable"

2
29/08/2016

Stayed here for one night. The hotel site I booked this with portrayed this as a hotel, when it turned out to be a motel. The place is very big and we were put at the rear of the building. We could park right outside. The room was dingy and the carpet was dirty. It was also quite noisy. We were also given tiny towels. The pool area and bar were fine. Wifi was strong. It was also well located. Very expensive considering it is amitel. Not what I had expected from Best Western brand.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your review of your recent stay at our hotel. The location of the hotel keeps us very busy year round. We are close to shopping, food and area attractions. We are happy to hear you were able to take advantage of our free WiFi and parking. Zack's Bar is a nice place to relax after a long day. Located right next to the pool area, you can enjoy a drink and the beautiful San Diego weather outside. Thank you again.

"Beware, the hotel staff steals your belongings!!"

3
25/08/2016

The hotel was ok, rooms were clean. we stayed there for two days in February. The first day after we left room to our visit to the San Diego town, Housekeeping staff had come to clean the room. They cleaned it really well! so much so that i did not notice that they flicked my brand new Hair straightener. I had bought the new straightner just before the trip and it was good quality one ($100). It was a valentines gift from my husband and i carried it along with its box for this trip! When i check out after my second day, realised at airport that my item was missing. Contacted the Hotel staff for finding and told them how important it was. The hotel manager never bothered to call on their own, i had to follow up couple of times with them and then responded back that they did not find anything in room. I am not sure who and when they flicked it. I clearly remember checking my room that there was no item left behind anywhere before checkout. This means that they stole a day prior. They did not even have courtesy to apologize for missing item from their hotel room! Such a bad attitude from staff and housekeeping practices...would hate to stay there again.. :( :(

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your comments regarding your recent stay at our property. We would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you.

"Visiting my daughter and friends."

5
25/08/2016

I was in a Best Western in Anaheim in July. When I was in San Diego I chose to stay at Best Western again. The room are clean and the beds are comfortable. The serve is 5 stars. I will most definitely stay there again. I also have recommended this hotel to my friends.

"Staff make the difference"

4
24/08/2016

Had a enjoyable stay considering it was business. The outside appearance could use some work but the pool are is maintained nicely. The rooms were perfect for sleeping, I've been in more comfortable beds but they were not half bad.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for taking the time to tell us about your stay. We're happy to hear the staff made a difference. Our goal is to offer clean rooms and friendly service. We are glad that was your experience. We recently completed the renovation of our Cafe and Zack's Bar. We have also updated some of our public areas and have plans to do more upgrades. We will begin working on the exterior of the hotel as we move out of our busy summer months. We have some exciting improvements planned for the future. We look forward to seeing you on your next visit to San Diego. Thank you again.

"It worked for what I needed"

3
23/08/2016

My family and I stayed at this location for San Diego Comic Con (the entire week) this year. I wasn't confident in getting a hotel downtown so I went ahead and booked this one because I like the pictures and it was very affordable. The front desk staff was extremely accommodating and kind, we were into our room almost immediately after we got to the hotel. Our room was tiny by most average hotel standards but seemed clean. The week we were in San Diego was extremely hot (95 degrees almost every day) and the air conditioner had a tough time keeping up, I almost called to complain but knew we couldn't switch rooms or anything because the entire city was booked up for Comic Con. The hotel is definitely old - there are small things I noticed in our room - the shower curtain was so worn it had multiple holes in it, and the ironing board was broken and took some rigging to be able to use. The beds were full sized and were okay. Onto the good stuff: the pool and garden area were very nice. There is a large salt water pool that is very clean, with two separate hot tubs. The gym area is small but had several options and was clean. The garden areas were beautiful and well landscaped. I felt that it was worth putting up with the small room for the nice outdoor areas that my family and I used quite a bit during our stay. From a SDCC standpoint: the nearest shuttle pickup is outside the neighboring hotel, which is a short walk. The shuttles pick up frequently, we didn't wait more than 15 minutes for one but several times they were completely full and we barely made it on, especially during peak times. It took around 15-30 minutes to drive to the Convention Center on the shuttles depending on traffic, etc. If you want an affordable option for SDCC, this hotel is definitely a good one, you aren't really in your room much with everything going on and the outdoor areas are wonderful for relaxing after a long day of comic con.

"Best Western Seven Seas"

5
20/08/2016

Beautiful grounds, exceptional staff, excellent restaurant and convenient location with easy access to public transportation. A wonderful hotel experience all around. If the opportunity arises to return to San Diego I will certainly make my reservation at Seven Seas!

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Wow! Thank you for the great review. We want all of our guests to have the same experience as you. We are happy to hear we met all your needs and provided you with excellent service. We look forward to welcoming you back on your next visit to San Diego. Thanks again!

"Have a Great Time with Family in Mission Valley"

5
18/08/2016

Best Western Seven Seas is a wonderful place for a family stay in San Diego. The hotel grounds are lovely, the staffers are friendly and helpful. And the location near major freeways makes visiting San Diego attractions very convenient.

"Worked well as somewhat budget option while attending a nearby convention"

4
17/08/2016

We were 4 women in a room with two double beds, in town for 4 days for a convention at the Town & Country, happening just on the other side of the I-8 freeway. I'd say mostly positives for us! The property was obviously being attended to while we there, with gardeners replanting and pruning; the day we were leaving, the exterior building was being washed down. Very nice plantings all about. Cafe, very satisfactory. Free parking very welcome. Our convention was only a 5 or so minute walk away. We were anticipating free breakfast with the reservation (was discussed when reservation was placed) but because we didn't have documentation of that, we weren't able to counter the front desk assertion that we did not have breakfast with the reservation. So be prepared with your paperwork. Just about once a day, 1 or more of us had our room key cards not work, so we had to go to the front desk to have them reset; somewhat tiresome especially because we were housed in the furthest bank of rooms from the office. For the room, yes per other reviews, the a/c is set up such that it's an uneven situation, especially at night when sleeping. We dealt with it. Some sort of problem with shower pipes in the room above, when at 3 and 4 in the morning (!), a loud rattling pipes noise commenced, for a good 10 minutes. We alerted the front desk to the problem in the morning. The noise did not occur the next evening, but it could have been because then there was no one in the room upstairs afterwards during the span of our stay. Sure parking was very tight on the Saturday evening, but it was Saturday night, late; we did eventually find a spot. Frig worked well. Plenty of towels. Room didn't at all seem overly dated. Beds were satisfactory. We indulged in the pool one late afternoon, but it ended up being the same time as what appeared to be a family reunion; so shifted after a little bit to one of the hot tubs. Very nice nonetheless to have a pool and 2 hot tub options on the property. There is also a small gym facility adjacent to the pool. We would stay here again!

"One night stay"

3
15/08/2016

Don't expect too much. It was cheap, sorta clean, outdated. But okay for a one night layover. Easy check in/out. Location was great with easy access to the highway. Not at a walking distance to any attractions but just a short drive away. Only cons were: The parking lot was tight. There was No free breakfast.

"nice place"

5
15/08/2016

Wonderful place,,,, everything was great.. Check in was smooth, check out was smooth. Room was clean , staff was great. We went to San Diego to relax and have fun, Hotel Circle is a very nice place to get around the City.

"Good Hotel, Clean, Nice"

5
12/08/2016

It was cheap. It was clean. It was nice. Good restaurants nearby. Seaworld, zoo, and whole lot of beaches no less than 15 min away from hotel. Cafe wasn't too bad either. Jacuzzi was nice as well. Would stay here again.

"A Warm and Fuzzy Experience"

4
11/08/2016

Staying at this hotel is like visiting good friends - the tone is set by the hospitality staff in their caring and joyful attitudes. This then puts the customers at ease and they in turn, become caring and joyful. Meeting people in the hotel bar was a great experience and we even sang to some of the tunes played on the jukebox. There were several guests who were experiencing a return visit ( more like their fourth and fifth stay) and thus, were very comfortable and outgoing to all around them. The bartender greeted many by name and made sure that everyone was taken care of.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for the great comments regarding your visit. I couldn't have put it better myself. This is how we want our guests to feel, like their visiting good friends. Zack's Bar is great! Located just behind the Seven Seas Cafe, you can enjoy a drink with nice people, play some music or sit out at the pool. We're glad you enjoyed your time with us. We hope to see you again very soon. Thanks again!

"Not what I expected"

3
09/08/2016

I had several issues with this hotel. The beds were small and the room was very cramped, I didn't even know there were hotels that used double beds instead of queen beds. The a/c was hidden by one bed and so only half of the room was cool. The TV didn't work. The worst part was after paying for the room when we booked it, my credit card was charged again when we got there and the hold on my card was not released for 3 days. In essence I paid for the room twice before they released the hold. Positive side was the hotel was close to Sea World and you can get a discount when you purchase tickets at the hotel. The Café was great. Very affordable and great service and food.

"Exciting Hotel!"

4
06/08/2016

There's so much to do when you stay at this hotel. There are a lot of young people in the jacuzzi or in the pool. There's a cafe, there's places to eat. The trolley is down the street, the mall is down the street. There's a boutique to get massages and nails done. I really enjoyed my stay. I arrived home close to midnight and the bed was hella delicious! Oh man. I just laid in bed hoping to watch some cable tv but I fell asleep 4 minutes after I crawled in. Totally recommend.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you so much for the great review. We are happy to hear you made the most of your visit by taking advantage of the many amenities and attractions the hotel and San Deigo has to offer. We hope to see again on your next visit to San Diego. Thanks again.

"Handicap Room-Poor"

3
02/08/2016

The Handicap room had Mold in the shower. there was NO electrical outlets near the bed. Unable to connect my cpap machine. No handicap parking in front of the room. My room was located at the far side of the property. Not convenient for a handicap room.

"Wedding Group"

4
28/07/2016

Mission Valley Seven Seas was a very centrally located hotel for our wedding party. They were very attentive to all our needs and did extra things we requested to make our guest feel welcome. They kept in contact with us, and made sure our guest were taken care of!

"3 day stay"

3
27/07/2016

This hotel was the only affordable Best Western in the area. The rooms are a bit old and needs upgrade. Beds were okay and the hotel attracts lots of latw night party goers. Parking is free although can get very crowded if you arrive late from your activities. Lighting is alsp minimal so be careful late nights.

"Great location, good price"

4
25/07/2016

We stayed at the Best Western Seven Seas for the MLB All star game weekend. The room rates were very reasonable, and the room was as described. The pool is centrally located, and the hot tub as well. The location for the Best Western is within walking distance (10 minutes) of the trolley to downtown or to head north. We got a 3 day pass for the trolley for $14 and used this to travel all around San Diego. The one thing I learned after the first night was not to set the AC for the unit very low during the day, or else it will not perform well over night. The breakfast burrito at the restaurant attached to the Best Western was very, very good.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for the great review of your stay. We really appreciate your comments. The All Star Game was great. It was a very well organized event and we are glad we could help you enjoy it. We hope to see you at our hotel on your next visit to San Diego. Thanks again!

"Stay During Comic-Con 2016"

3
25/07/2016

Hard to report issues with room when the in-room phone won't call the front desk and there are no instructions on how to do so manually. Room had leaking faucet. I went to lobby to report to front desk and they said they will inform maintenance but during my 4 night stay, that faucet was never fixed. Also, left towels hanging so I can reuse (as stated in their "save water" note card) and the cleaning people still took the towels. At least they gave new ones. For the price I paid for my room, there shouldn't have been any issues...The biggest perk of my stay was the free shuttle to and from the convention center running 24 hours a day. It was very convenient and saved me money. Bed and pillows were comfortable. Everything seemed clean. May consider this hotel again because of that shuttle.

"Nice Hotel for Car"

4
24/07/2016

I liked this hotel for the amenities. The restaurant was good with very attentive staff. The pool area was very nice, with clean warm water and a hot tub. There was also another hot tub, separate from this area which was nice if the pool area was full of children. The room was small, but had all the necessities. It was well maintained. The location is just off the highway, but it did not seem like it, once on the grounds. The location worked well for me and my plans. If I had flown in and not rented a car, it would not have worked at all. It is just down from the Old Town transit station, but this is not walkable.

"Awesome Hotel"

5
19/07/2016

I was very pleased with this hotel, the room was beautiful, clean and comfortable and as a single woman I felt very safe staying here. I would definitely stay here again if I visit the San Diego area!

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you so much for the great review. We are happy to hear you enjoyed your stay. We hope to see you on your next visit to San Diego. Thanks again!

"Not worth the money for the product"

3
18/07/2016

No water for nearly a day. When I spoke with the staff they said it was out of their hands. With that in mind I had to speak with the manager who after much conversation finally removed that day from my bill but I had to argue with her in order to get it. At first I was told that they would "gladly" cancel the remainder of my reservation with no penalty and I could go to another hotel. This was at 5 P.M. This was no way to keep a customer happy in my opinion.

"Worst Best Western Ever"

1
17/07/2016

I see the previous 2 reviewers had the same experience I did. I had a reservation starting 7/15/16 for two nights. The desk informed me there was no water due to a burst pipe, but, was assured it would be on soon. There were no showers and no working toilets. By 4 pm, the water had not come back on and I was informed it may be another 4 hours or more. The manager shrugged his shoulders and did nothing to assist me in finding another room or even acknowledging that my weekend getaway was ruined! I asked the supervisor what she was going to do for me; she replied, "There's nothing I can do." Customer service was nonexistant; I ended up driving home the same day I arrived. Finally, the most disgusting aspect of the day was observing housekeeping filling buckets of water from the Jacuzzi to use for cleaning the rooms! Corporate HQ will be receiving a letter from me.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
We want to thank everyone for their patience and understanding during this water outage on Friday July 15th. It was a very difficult day for everyone, especially our guests. We would like to clarify what happened on that day. In the early morning hours, a work crew from the City of San Diego, which has been working in our area for a few weeks without incident, hit a water main causing it to break. This took place a 4am. The hotel was initially notified it would be without water for about 3 hours while the crew fixed the water main. As they were unsuccessful, the 3 hours became 8 hours and eventually turned into 17 hours. It affected our hotel and one other neighboring hotel. Our housekeeping staff had to leave property to wash linens, we used buckets of water to flush toilets and handed out hundreds of water bottles. For our guests who kept a positive attitude and still checked in hoping for the best, we are very grateful. By not cancelling, we ended up having a very successful weekend in San Diego. The weather could not have been better. The LGBT Pride Festival was amazing. The Over the Line Tournament had another great year and the San Diego Padres swept the visiting San Francisco Giants. We hope to see you all again on your next visit to San Diego. The Staff from The Best Western Seven Seas

"Disappointed"

2
16/07/2016

On 07/15/2016, the hotel had no water, subsequently my family of 4 were unable to bath and use the toilet. We, had to go across the freeway to the nearest mall to clean up and use the toilet. The hotel staff were no concern with our well-being.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
We want to thank everyone for their patience and understanding during this water outage on Friday July 15th. It was a very difficult day for everyone, especially our guests. We would like to clarify what happened on that day. In the early morning hours, a work crew from the City of San Diego, which has been working in our area for a few weeks without incident, hit a water main causing it to break. This took place a 4am. The hotel was initially notified it would be without water for about 3 hours while the crew fixed the water main. As they were unsuccessful, the 3 hours became 8 hours and eventually turned into 17 hours. It affected our hotel and one other neighboring hotel. Our housekeeping staff had to leave property to wash linens, we used buckets of water to flush toilets and handed out hundreds of water bottles. For our guests who kept a positive attitude and still checked in hoping for the best, we are very grateful. By not cancelling, we ended up having a very successful weekend in San Diego. The weather could not have been better. The LGBT Pride Festival was amazing. The Over the Line Tournament had another great year and the San Diego Padres swept the visiting San Francisco Giants. We hope to see you all again on your next visit to San Diego. The Staff from The Best Western Seven Seas

"Worst "Best Western" EVER"

1
16/07/2016

20 minutes in line for check-in 10pm jul 15th, 2016 $254.19 including $75 deposit ($179.19 Guess what my wife found in bathroom? See picture Tap water same colour Deposit $75; Warranty for horrible room? Date: One week before San Diegos's Comic-Con

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
We want to thank everyone for their patience and understanding during this water outage on Friday July 15th. It was a very difficult day for everyone, especially our guests. We would like to clarify what happened on that day. In the early morning hours, a work crew from the City of San Diego, which has been working in our area for a few weeks without incident, hit a water main causing it to break. This took place a 4am. The hotel was initially notified it would be without water for about 3 hours while the crew fixed the water main. As they were unsuccessful, the 3 hours became 8 hours and eventually turned into 17 hours. It affected our hotel and one other neighboring hotel. Our housekeeping staff had to leave property to wash linens, we used buckets of water to flush toilets and handed out hundreds of water bottles. For our guests who kept a positive attitude and still checked in hoping for the best, we are very grateful. By not cancelling, we ended up having a very successful weekend in San Diego. The weather could not have been better. The LGBT Pride Festival was amazing. The Over the Line Tournament had another great year and the San Diego Padres swept the visiting San Francisco Giants. We hope to see you all again on your next visit to San Diego. The Staff from The Best Western Seven Seas

"Two thumbs up."

4
14/07/2016

After a unbelievably awful night at another hotel we came to this hotel. We explained what happened at another hotel. They were able to get a room cleaned and ready for us by 12:30 not msking us wait til 4 to check in. They went above and beyond to accomodate and we certainly appreciated them. Way to go BW Seven Seas your awesome!

"Nice but bad vent system"

3
14/07/2016

A nice no frills stay. I don't think there is wifi internet on site. I wasn't told if there was. There is no complimentary breakfast. There is a restaurant on site, but we didn't try it. Sometimes when we travel, we just want a quick self service breakfast, and not a sit down service place. The room was nice. No frills. Good fridge (mini mart nearby). Good shower. Good beds. Good tv. Small room. Ventilation system didn't work. Felt warm and humid all night. Didn't feel safe enough to open the window for the cool night air. Overall, a nice place to sleep and leave. In San Diego, there are many other options if you are looking for a longer stay.

"Central Location"

3
13/07/2016

The Seven Seas is a good average hotel located on hotel row in San Diego. It is easily accessible by I-8 and close to the Fashion Valley Mall. From the hotel access by car to all San Diego is easy and close by. We found the location convenient to all we wanted to do. The price is right. The rooms are a little smaller than a usual Best Western room and the doors face the parking lot (not interior doors). It should be noted that breakfast is not included in the room rate but is available in the hotel restaurant.

"Hotel review"

5
12/07/2016

we enjoy staying at the Best Western Seven Seas have done so for many years we are treated like family We always enjoy the Seven Seas Best Western they treat you like family they have a nice pool and fitness center and everything is near the bartenders are great had fun

"Decent standard and value for money"

4
12/07/2016

Hotel is easy to find as it is just off the Interstate. However, it is a little to far from downtown and the attractions but that is reflected in the pricing. We stayed for 4 nights as a San Diego base which was fine. Staff friendly and helpful, room large enough and clean, car parking safe with ample spaces. Bar prices were a expensive for the standard of hotel. Didn't use the pool but looked fine. I would stay here again if visiting San Diego which I suppose is the acid test!

"You get what you pay for..."

3
09/07/2016

Stayed with family who uses a wheelchair - so had a handicap access room. Note that all doors open to the parking lot. Be sure to lock your doors at all times as vendors distributing leaflets actually opened our door while we were in the room! Hotel says they did not endorse the restaurant as the food is not that good. VERY basic room - Two double beds, mini frig, one cup coffee maker, TV that we were unable to figure out how to even get to work...3 remotes on a tube tv. Room was generally clean - and location was good. Lots of hotels on Hotel Circle - this one was the best bargain. Probably would pay a little more next time and stay at a more updated hotel.

"Perfect choice for a last minute getaway!"

5
08/07/2016

We booked our room the day of, and we were so pleasantly surprised once we arrived! Parking was very convenient, the restaurant was delicious, (Thanks Sanad!) and our room was very clean and smelled fresh. We are a family of four, with two teenagers, so it was a bit cramped, but that's our fault for not springing for an adjoining room. :) We look forward to our next stay here.

"Hotels in San Diego"

3
07/07/2016

This hotel has a pool and a restaurant with a nice bar next door. You will like the convenience of access to I-8 and all the nearby attractions. Parking was good and the place is well landscaped so bring your camera for a poolside selfie. The rooms are accessed from outside so no need to walk through the lobby unless you are heading to the adjoining restaurant for breakfast.

"Looks Nice vs. Bugs and Sound"

3
06/07/2016

I was on the bottom level by a stairway. My neighbors/anyone using the stairs were heard clear as day right through my door and wall. Luckily I am a heavy sleeper so I could block it out but my wife who isn't had to stay up longer than desired because we could hear everyone going by or in the room next to us. They weren't being excessively loud or having a party. They were just having regular conversation. Couple that with having to kill at least one ant somewhere in the bathroom each time you go in and that isn't the best. On the plus side, the staff is VERY friendly and accommodating. The overall look of the complex is really nice and they have two hot tubs (though one only had hot water because the jets weren't working). The pool has an eight foot section if you have little ones who love jumping in so you can sit in the hot tub and watch your kids tire themselves out. The pool closes at 10 but the other hot tub is open 24 hours. On a road called Hotel Circle, this isn't a bad choice but I would look for others next time.

"Friendly Staff"

4
05/07/2016

The facility was clean and well taken care of. Staff was accommodating and friendly, especially housekeeping and the restaurant staff. Location providing quick and easy access to San Diego Old Town, the Zoo and Balboa Park.

"Nice week"

4
05/07/2016

The hotel is located close to the fountain valley mall where you can catch the trolley to get around town. The bed was a bit uncomfortable and the pillows were worse . If you are a preferred guest(member of the military or one of several corporations) the food is wonderful. We had breakfast and dinner there 2 days. Dinner does include well drinks. Ruben makes you feel at home.

"INFESTED with bugs!"

1
02/07/2016

The hotel is nice, the location is good, and the staff has been nice BUT it is infested with little cockroaches and they are every where! It is disgusting! I would recommend spending a little more money for a hotel that won't have you sleeping and going home with nasty bugs!

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank for your recent review. We are happy to you thought the hotel and hotel staff were nice. We appreciate that you have brought this area of concern to our attention. Rest assured, each guestroom is routinely deep cleaned and treated with commercial grade steamers as a preventative measure. Our professional pest control team has in place preventative measures and has onsite visits regularly. Again, thank you for taking the time.

"great location"

4
30/06/2016

This hotel is not a 4 star hotel, but I gave it 4 stars because they treated us so well. We got a nice queen size room with a garden in the front window, no cars parking in front which was great. The room did not smell like a lot of reviews said. The employees were super nice to us. Housekeeping was super good, and took great care of us. Great location! The beds could be a little more comfortable, and yes I would stay there again, and ask for the same room. Super fast wifi. Thank you Sally, and all the housekeeping, and front desk people. Dates of stay May 20-24.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you very much for your nice comments. We are happy to hear you found everything so accomodating. We'll be sure to pass on your comments to housekeeping as well as the front desk. We hope to see you again in the future. Thanks again and take care.

"Vacation "

5
29/06/2016

Amazing hotel!! Beautiful, has cafe, bar, pool, patios for rooms if you are a smoker..great price and only 75.00 deposit, not 200 like other hotels for incidentals. Very helpful and friendly staff. This will be my only vacation hotel now on when i come to san diego.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for the great comments. We are so happy you enjoyed your stay. We look forward to welcoming you back on your next visit to San Diego. Thanks again!

"Great Stay!"

5
27/06/2016

We have stayed at many Best Westerns and enjoy most of them. This hotel the staff were friendly, rooms were clean and ameneties were great! My children enjoyed the pool and hot tub. They also have a restaurant on site that seems like a good selection. However, we did not eat there as we had family dinner plans. We would definitely come back to stay here.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you so much for the great review of our hotel. We are happy to hear you enjoyed your stay and found our staff friendly. The pool area is a great place to relax while the kids play in the water. On your next visit to San Diego you'll have to give our Cafe a try. Serving breakfast, lunch and dinner daily the are many great choices. Thank you again.

"Breakfast time"

4
25/06/2016

The breakfast buffet offered at the hotel leaves a lot to be desired. While the food items were standard fare (pancakes, waffles, dry cereal, eggs, sausage, bacon, toast, etc.), the main issue as the fact there was no AC at all. No breeze or hint of wind was felt as there were at least 5-6 families scrambling to get their share of breakfast (6-10AM) before it shut down in order to prepare for lunch. To get in, one must swipe their room key then no air whatsoever after that. Doors are kept closed at all times and no ventilation. While it is 85 degrees outside, it feels like 90 degrees inside as everyone wants to use the waffle maker.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Although we welcome all feed back we do not believe these comments were intended for our hotel. Our hotel offers breakfast off the menu and we do not have a buffet. Our full service Cafe is open from 6am to 10pm and serves breakfast, lunch and dinner with daily specials. We also have patio seating as well.

"Not great but not bad."

3
22/06/2016

only 2 problems really. Noise from other rooms and the smoke alarm going off for no reason. The staff was professional and friendly. Price a little high but it is San Diego. I may or may not stay here again.

"It was alright!"

4
21/06/2016

Everything was great with my stay, However upon taking our first shower the soap holder fell off the wall. As is it was freshly put on that day, No apologies or anything. I was shocked. But they did come back and replace it and taped a plastic bag over it.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your kind review of our hotel. We are glad to hear everything was great. Thank goodness maintenance was able to resolve the soap holder issue quickly and efficiently. We hope to see you on your next visit to San Deigo. Thank you again!

"Waited to long and had reservation"

1
20/06/2016

I called and made reservation 2 weeks in advance and requested a 1st floor room. I got there 15 minutes prior to check in and room was not ready. I waited 45 minutes and gave up and booked with another hotel. This is unacceptable as I'm also a Best Western priority member. I'm sure I will be charged a cancellation fee, but I will fight that, you better believe it!

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your comments regarding your recent experience. We apologize for not meeting your expecptations. There hotel did not issue a penalty for the last minute cancellation. Thank you.

"Not bad for the price"

3
18/06/2016

The location of this hotel is in a central area in the hotel circle.. Even though the rooms look like the escaped from an 80's movie they are, nonetheless clean. The cafe in this place serves good food for a reasonable price, the burgers were good, the breakfast is not bad at all (despite the slow service) however, most of the staff are friendly.

"Customer service horrible"

1
13/06/2016

I checked in late from work (approx. 10:30pm) The girl working the front desk (Paula) seemed to have been agitated that she had to come over and help me. As she started to check me in, the phone rang and she answered it and just started talking on it about rooms, pricing etc. and left me standing there. I was tired from a long day working and my late night dinner was getting cold. I finally tried saying something about finishing my check-in and she got off the phone and completed it, again been agitated. When I went to my room, I ate my dinner then decided to take a shower. "COLD WATER". I didn't want to call down to the desk to "bother anyone", so I took a sponge shower to get some sleep and take a hot shower before heading out to the airport. At 4:30am when I went in to take a shower, "COLD WATER"....can't believe it. I had no choice but to try and take a "COLD SHOWER" because I needed to catch my flight. When I went to the desk, I told the young woman (couldn't remember her name) about the cold water and she said "I will let maintenance know when they come in" and walked away. This is my 6th time I have stayed here on business projects and my last. I will not be treated like this from anyone. I have alerted my company about this and hopefully they will not book here again.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your review of your recent stay at our property. We would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements in our service and our hotel. The proper departments have been notified and will work to make the necessary corrections. We hope that you will consider staying with us again, so that we can have another chance to provide you with an excellent experience.

"Decent during my business stay"

4
09/06/2016

I was staying in the 300 row of the premises for a business trip. The hotel is big with several rows of rooms. The whole 3-day stay was quiet and I encountered no major problems. The room is small and old, but good enough for one person. Front desk staff was helpful. Very easy access to freeways but did not hear any freeway noise. AC is loud. Screens in the windows were loose but not many bugs flew in. Wish there is a security mechanism or some sort of bar to prevent the window from being pushed open all the way (prevent intruders). Since the AC is loud and not necessary on a cool night, it will be nice to be able to leave the window open a few inches while sleeping.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your nice review on your recent stay. We are happy to hear the Front Desk staff was helpful during your visit. Being centrally located makes it easy to access all areas of San Diego. Most areas and attractions are just 10 to 15 minutes away. We do have some other room type choices which are larger rooms. Keep this in mind on your next trip to San Diego. Thank you again.

"9"

4
03/06/2016

San Diego, BW7Seas-Great Location Hotel has a fun, friendly staffing and helping to guest. Great place for relaxation Pool Area is always clean. Fitness Center available Overall it was great! I'll be back soon!

"Nice Hotel for price"

4
01/06/2016

Carpet had a very damp feel, almost as if recently shampooed near the TV and the room was a tad small but we were extremely satisfied with our experience and will definately be back. Pool was the best part of stay, it was a pleasent surprise that it was warm on a cold night. Very refreshing. Thank you for the amazing service, front desk staff were wonderful.

"TOO MUCH SMOKING"

2
27/05/2016

smoking is still terrible problem and tolerated by management. each morning starting - as early ast 6am - you are awakened by second hand smoke. everybody gets told there's no smoking in/outside the rooms but everywhere you look... there are convenient ashtrays filled to the brim outside of every room. and no signs. i witnessed renters changed over the 3week stay and neither of them obeyed any advise to not smoke outside their rooms. i dont have an issue with people smoking but when someone is smoking outside of there room and their second hand smoke is being sucked into my room by the ac fan theyre insensitive about it. it makes for terrible headaches. worst yet is the midnight smoker.. you know... the one who has to smoke outside of their room before they go to bed...my clothes and my blankets on my bed are drenched in tobacco and makes for restless nights. i like this hotel for the amenities... and have stayed at this hotel many many times over the last 15years but my last stay was the worst.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for taking the time to tell us about your stay at our hotel. We apologize for any inconvenience you experienced. The hotel is currently working on a plan to create specific smoking areas which will be located away from guest rooms. As we move forward this year we will be doing some renovations to our exterior and public areas which will assist us with this. We thank you for choosing to stay with us and hope to see you again.

"High value, good location"

3
26/05/2016

Cannot beat the cost of this hotel, especially given the locale. Very convenient to San Diego airport and down town area. Nice pool and had a nice restaurant on site. The room was what I would describe as average - heavy use of perfumy rug freshener stuff that was pervasive in the room.

"Nice but don't expect WIFI or breakfast"

3
26/05/2016

We stayed here a few days this past week. The rooms are okay, on the small side but overall clean with nice beds. The property is pretty large and we had a room that would be considered in the middle section so not too far from the office and pool area. With that said, wifi access on my iPhone was non-existent, it couldn't even see the network to connect so it was cellular the entire time :/ I can't imagine staying in the back section of the property so if you need good wifi, this is not the hotel for you. We called the front desk but they seemed to have no clue. The only other thing about this property that I didn't like was that there is no breakfast, no coffee (except in room) unless you pay at their very overpriced little cafe. If you're like me, I usually go with Best Western because they offer a morning breakfast which is just great when you're on the go! Anywhoo, I would stay here again if the price was right and it was the only option but otherwise the above mentioned issues are deal breakers for me!

"Disappointed"

2
23/05/2016

I always have great experiences at Best Westerns but this one could use some updating, there is no complimentary breakfast (never seen that before at a Best Western), the staff was not helpful and kind of cranky.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your review of your recent stay. We apologize if we did not meet your expectations. We are always looking for ways to improve our hotel and our service. We have recently completed the renovation of our Cafe and Zack's Bar. We are currently working on public areas and have more renovations palnned for later this year. As for the breakfast, most Best Westerns do not have a full service Cafe. If you have a Cafe which serves breakfast, you are not required to provide a free breakfast. Thank you again.

"Amazing Customer Service"

5
20/05/2016

I didn't actually stay at the hotel- however... I had booked a room on a travel website. I didn't realize until the last minute that I had booked the room for the wrong night. I missed the reservation and my card was charged. I called the hotel directly and spoke to Steve, the operations manager. I explained my problem and he was able to issue me a full refund since the hotel was not fully booked on the night that I had reserved the room. I'm super pleased that he went above and beyond to help me out. I'll definitely book there again for a future stay.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you very much for the nice review. We are happy we could help you out with this. We look forward to your next visit to San Diego.

"Perfect Location, Small, dated rooms"

3
17/05/2016

Location was great, easy access to I8, SeaWorld, Beaches, minutes to airport, and Old Town. pool was beautiful. there were just 2 of us, and the rooms are small, but if you just need a bed, then it works. Just don't plan on eating, or relaxing in the room. rooms are dated and need to be upgraded. overall, It worked for us, and we would stay again.

"Hard time finding email contacts for hotel customer service??"

2
17/05/2016

We stayed 3 nights May 12-15th, 2016. No window in bathroom, fan and light switch all in one. The fan was so loud, we didn't want to turn on the light. Black mould was around the top of the ceilings and on the Bathroom tile grout area. I have a sensitivity to mould and Made an extra trip to the pharmacy for medication. Not what I expected from a 3 star.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your review regarding your recent stay at our property. We would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The appropiate departments have been made aware of your comments. We hope that you will consider staying with us again, so that we can have another chance to provide you with an excellent experience.

"Very nice motel!"

4
17/05/2016

Of course, it's one of those motels in Hotel Circle... Not in downtown, not at the beach or at SeaWorld or at the Zoo... but a few minutes from all these attractions and also close to Fashion Valley Mall & Old Town, etc. I picked it to find an affordable but comfortable place to spend 10 nights and it was a right choice. The pool is very nice. A special mention to the waiters at the restaurant, very friendly.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your review regarding your recent stay. The location is perfect especially if you're on a 10 day stay. Easy access to all the attractions and more. Our pool area is wonderful. Located next to the cafe and bar, it's the perfect place to unwind after a day of exploring San Diego. Thanks again and we hope to see you soon.

"Finicky Travel Agent"

4
17/05/2016

The front desk supervisor Sally , came to the rescue, we were offered a room that didn't meet with our expectations, she was able to listen to what we wanted in way of a room and delivered a room location that was perfect. Thank you for all of the staff who were warm, friendly and helpful during our stay. Everyone was professional and so helpful. This was a birthday trip for my elderly little Mom, and I knew that Best Western was a good bet for price, quality of service and clean,comfortable beds and room. This was our first stay at this property, we will be back. Thank you Finicky Travel Agent

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you so much for your great comments and review. We are very pleased to hear you found our staff friendly, helpful and professional. We look forward to welcoming you back in the future. Thanks again!

"Very nice accommodations good value"

4
16/05/2016

We booked a room at this hotel for several days. The staff is very pleasant. The room was clean, free of strong odors and comfortable. We used the workout room but found that the treadmill was out of order during our entire visit and the air conditioner was not working properly so even with the door open the room was hot and air stagnant. Although the cardio machines were equipped with tv screens they did not work which was disappointing. Other than the disappointment in the workout room the rest of the the amenities were lovely. The landscaping is exceptionally beautiful.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your comments regarding your recent stay. We are so pleased you enjoyed the guest room and found our staff pleasant. We apologize if the treadmill caused you any inconvenience. We have had a treadmill serviced and the hotel is just waiting for the parts to be delivered so the the machine can be operational. Again, thank you for letting us know about your stay. We appreciate it.

"Quiet and Clean"

5
13/05/2016

I like this place because in the middle of all the noise and bustle, it is quiet, almost as if it were removed from the crowded hotel circle area. The restaurant is surprisingly good, love the restaurant patio area too, when the weather is fine, which is most of the time in San Diego.

"Clean, comfortable and affordable"

4
11/05/2016

Pros: great location convenient to Mission beach, clean rooms, great landscaping, great bar and front desk staff had a room prepared for early check-in when I called ahead Cons: room was somewhat dated and I wanted the free breakfast Best Western was known for Overall this was a great value and I would stay here again .

"Fun Trip"

4
11/05/2016

A quick Mother's Day / Birthday Trip to San Diego Zoo for me and my wife made comfortable by the 2 nights at Best Western Seven Seas. The room was quite small but very comfortable. The restaurant was sort of like an old-fashioned diner with an attentive and friendly staff and excellent food.

"Location and WIFI were great!"

3
10/05/2016

Free parking, Free Wifi. Relative to other similar hotels of this calibre the price was approximately double that of what we were used to be paying. Location wise it was about 10-15 minutes to most sights in the San Diego area. Although rated as a 3 star it felt closer to a 2 star or a Motel in decor and room condition.

"Great location"

4
08/05/2016

This hotel is conveniently located in Mission Valley right off of interstate 8. There is a restaurant and bar located on property. It is 100% smoke free. The room I stayed in was small with only a refrigerator no microwave. It was fine for the one night I stayed there. They have a nice pool area

"Close to everything but watch the room type you rent"

3
03/05/2016

The staff were very friendly and helpful, but the hotel itself is a hit or miss. Upon arrival, the room was very small, crowded, outdated & uncomfortable. Not what you would expect from a BW Plus hotel. We unpacked most of our stuff and went for dinner, only to come back to discover the bathroom had not been cleaned and there was urine and pubic hairs on the floor. I was extremely grossed out and could not use the bathroom. The TV box was also missing so we could not use the TV. I contacted the front desk girl and she was able to switch us to a different (and bigger) room that had been renovated, and was clean so that was a huge relief. She was able to do this even though it was close to midnight. The TV box was stolen from the new room as well (these must be popular in the USA...lol), but the great maintenance man was able to get one from another room and install it the next day for us. The hotel itself was very close to lots of activities, so the location is good, but if you want a nicer room, go with 2 queens or a king.

"Quality depends on your room"

3
26/04/2016

We had 3 rooms reserved here. I had requested one King bed and of course when I checked in they gave me what looked to be smaller than a queen but bigger than a double?!?! My bathroom was outdated. The bathtub was all scratched up rusted and there were hairs still in the tub when we checked in. Gross! The AC didn't seem to work very well but it wasn't hot out so we made due. The room next to us where my family was staying seemed to have been renovated. New bathtub or fresh caulking. No rusty scratches and newer AC unit. We also reserved 2 queen beds in this room and they gave us 2 doubles. This hotel is fairly large with plenty of free parking and our rooms were in the 3 building in the back of the hotel so I'm not sure if that made a difference. There were no microwaves available in you room but there is a mini fridge. I had to warm up my infant sons milk and the housekeeping did bring me up a microwave which I thought was very nice. There USA Cafe/Diner onsite which had pretty good food. Other than that I probably won't stay here again.

"Lots of possibilities but underwhelming"

3
26/04/2016

My wife and I spent 5 nights prior to going on a cruise. We thought we would use the location as home base to do some touring in the San Diego area. This appears to be a 70's style location that could benefit from some additional TLC. While the concept is good(vegetation and private feeling walkways making you feel like you should be in the South Pacific). The delivery is lacking. We had a king room at the end of one of the buildings. The room was a nice size but whatever renovation had been done was not completed. The old doors, including the outside door was left on. The second floor walkways and the stairs could use some work also. One thing people should know is that buildings are two story and there are no elevator. This makes it quite a chore if you have heavy luggage and aren't fit. There is no complimentary breakfast like with many other Best Westerns. This is a disappointment when you are paying over $140/night on average. The restaurant on site is nothing to write home about. We had breakfast there one morning but went off site the remaining time we were there.

"Close to Seaworld and Zoo"

4
26/04/2016

This hotel is on beautiful, park-like grounds. The location is great, close to Sea World and San Diego Zoo. Overall the hotel was good, the rooms were a bit outdated but the pool area was very nice. While we were there the parking lots were being paved. We were not told about this at check-in: only finding it out when we arrived back after a day at the parks to find the parking lot blocked off and we could not enter or park anywhere even close to our room. Since we were there for a week, it would have been nice to have been told this beforehand. The paving crew was extremely loud, talking, yelling and smoking right outside our room and they started early! Again it would have been nice to know about this in advance. The pool area/hot tubs were nice after longs days at the parks.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for comments regarding your recent stay. We are happy to read that you liked our hotel's amenities and the location. We apologize if the renovation of the parking lot created any inconvenience during your stay. We are always working to improve the hotel in any way we can, comments such as yours help us do just that. Thank you again and we hope to welcome you back in the future.

"Great Bed for the Price"

4
25/04/2016

Spent the weekend in San Diego for Padres & Cardinals game. One of the best nights sleep. Both bed & pillows were great. Room had delightful tropical décor & was very clean. A few things to mention, this is an older hotel without elevators & AC is noisy (Box under the window). But, this is typical for hotels on Hotel Circle. I've stayed in about 5 of them over the years. This was the best of them so far & plenty of parking. Which is nice when you get in late. Next time I'll ask for a ground floor room.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your wonderful comments. We are glad you enjoyed our tropical decor and our guest rooms. We had many guests stay with us who were here for the baseball game. We have a great location if you want to visit Petco Park and other attractions in San Diego. On your next visit to San Diego, we hope you chose us again. Thank you!

"Wonderful experience"

5
25/04/2016

We stayed at the Best Western to visit family and celebrate our anniversary. Room was clean and personnel were very pleasant. Food and service at the restaurant was consistently good and oversized portions. Convenient location and very centralized. Would recommend this place to stay.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for your nice comments. We hope you enjoyed your anniversary. We appreciate you pointing out the guest room, the staff and the Cafe. Mission Valley is great location in San Diego to visit many attractions. Again, thank you and we hope to welcome you back soon.

"Our San Diego Experience"

3
24/04/2016

Most Best Western properties provide complimentary breakfast with their stay. This hotel did not do that...nor offer a discount for hotel guests in their café. The bathroom was dated...no safety bars in the shower, low toilets. The towels were soft, however. For the price we paid per night ($150), we felt it was a poor bargain.

"Not worth the money"

1
23/04/2016

This hotel is old and run down, not the quality of other Best Westerns. The rooms and entire hotel are in need of cleaning and upgrading. The photos do not truly represent the property, they make it look much better than it really is. The location is not very good, on a busy road right off the freeway. Paying a little more at another hotel would be worth your money. Several other hotels on the same road were set farther back on the properties which would make it quieter. There also seemed to be undesirable people hanging around the area, which made me question the safety of myself and my possessions.

"Nice Room Good Service"

4
20/04/2016

this was a nice place close to a conference I attended that was $45 a night cheaper than the conference hotel. The room was nice and the bed was very comfortable. The décor was a bit dated, but not in bad shape. My only complaint was that I had to go to another building to get ice. I would stay here again.

"Great Price, Friendly Service"

4
18/04/2016

I was looking for a place just to relax for a couple of days but didnt want to spend too much money. I found the hotel on Hotels.com app and chose it based on price. In my experience, Best Western usually has decent rooms and comfortable beds. so I decided to book online after browsing through the photos and reviews. Once I arrived to check in i asked about booking an additional night and it was actually $10 cheaper under the "manager's special". (Hotels.com charges a fee for use of their service). The woman behind the counter was very courteous and pleasant and even asked if I preferred first or second floor room. The hotel was obviously dated, but the layout is very pleasant, surrounded by lots of trees. Most all of the hotels in the Hotel Circle area are dated, so I didn't expect otherwise. The room itself was dated in regards to decor and furniture but it was clean and the amenties all worked except for the bathtub did not hold water very well at all. The shower was hot and powerful though:) The area around the hotel is the ideal place to be if you are visiting San Diego. It's close to all major highways that you would want to quickly get you to the beaches, Sea World, and shopping. Fashion Valley and Mission Valley Malls are located right down the street. I would highly recommend this hotel if you are looking for a decent place to rest and relax whether you are exploring San Diego, or just need a good night's rest.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thanks Melissa for the comments. We are so happy you enjoyed your stay and hope you come back to visit soon.

"Hidden gem in San Diego"

5
15/04/2016

For some reason the hotel address did not come up on our GPS system but it was easy to find since it was on Hotel Circle. The location was beautiful with the lush landscaping and hills behind the hotel. Staff was very pleasant, restaurant food was excellent. Rooms were a little outdated but very clean and comfortable. Even though the hotel is located right next to the freeway we did not hear any freeway noise in our room. We will definitely stay here again and recommend to others.

"Friends and family rate??? I think Not... Used condom in room.. how wonderful."

1
14/04/2016

The service was horrible... We where checking in under a friends and family rate and could not understand why the friends and family rate was more expensive then the actual rate if i would have booked it that same day. When asking the clerk she clearly did not understand what we where talking about and when asking to speak to a manager the manager was of NO HELP WHAT SO EVER. The lack of costumer service is astonishing. I cant believe they made us pay more and could do nothing to help not even offer a decent explanation. That isn't even the worse part. Upon entering our room we also encountered a used condom near the bed which for the life of me i could not understand how that could have went unnoticed. I really would have loved to have said wonderful things about my stay but this was by far the worst stay at any hotel i have stayed at.

"Small but perfectly formed rooms"

3
13/04/2016

This hotel is extremely handy for the airport. I have never understood the Best Western policy of having the sink outside of the main bathroom and this does take getting used to. The room was small by comparison to the others we stayed in on our road trip. The bed was extremely comfortable. The grounds are beautifully maintained and really lovely to walk through. Unfortunately we did not get a chance to try out the pool or hot tub. The weird bubbles in the hot tub (it looked like someone had poured soap into it) did put me off using it. As there is a restaurant on site breakfast is not included. They have an extensive menu and the breakfast we had was perfectly adequate and a great start to the day. If you are only using this motel as a quick stop off before heading on somewhere else then I do recommend it.

"GREAT PLACE"

5
12/04/2016

I was worried because the price seemed low compared to other hotels in the area, but I took a chance because it looked great. IT WAS! Fun friendly bar, beautiful grounds, good food at restaurant, perfectly heated pool, plenty of parking, convenient location. Had forgotten I'd stayed here before, and the place was great the first time too. Will definitely stay again when I am in the area.

"Average rooms, beautiful grounds"

3
12/04/2016

The rooms were as expected from a Best Western. Nothing special, but very clean. The grounds were very well kept and had beautiful plants that it felt very tropical. Parking was near the room so very convienient, but like a motel experience where the cars are all pulled up in front of the room doors. We enjoyed our visit.

"Great Location and Landscaping"

4
10/04/2016

I booked this hotel for the weekend after my daughter's wedding and I was very pleased with everything thing. The hotel was clean, and the service was good. Everyone one was friendly and helpful. The landscaping is very nice - tropical feeling.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Thank you for these very nice comments. Providing good service and clean accomodations are very important to us. We like our landscaping as well. It makes it nice place for our guests as well as our employees. We hope to see you again.

"Perfect for the price! "

5
09/04/2016

One of the nicest motels I've stayed in. A great place to stay for the price you pay. Our room was the perfect size for my family, it was very clean and well-kept. TV worked well, Internet worked well, air con worked well. The pool was nice and clean. We ate breakfast and dinner in the hotel and it was reasonably priced and what I'd expect from a motel cafe - no real complaints. The thing that struck me most was how well-kept the grounds are. There are loads of plants and trees and they are very well looked after and lots of care obviously goes in to it. It obviously has the tell-tale signs of a motel, thin walls, next to a freeway but we stayed 4 nights and were more than happy (although it did get noticeably rowdier on Friday night but not bad enough to wake up my 2 year old) All in all, a great place for the price!

"Value for money"

5
09/04/2016

Great hotel/motel, well located, good service and facilities. It could be difficult to get to the main San Diego attractions if you don't have a car. Facilities include pool, spa, bar and restaurant and all are well staffed.

"Not the best"

2
08/04/2016

Arrived around 9 in the evening and after getting something to eat in the cafe went to our room around 10. Were tired and was looking forward to a hot shower and going to bed. We we walked into the room it had a musty odor. but because it was late and we were tired decided it wasn't that bad, However, the shower was a different story. The water could not be regulated. It would go from freezing cold to scalding hot, then back to freezing cold had to stand under the had to wait for the water to run it's cycle to stand under. The tub was ok.

"Great location"

4
06/04/2016

It's easy to get to nearby attractions such as Old Town, the zoo, Balboa Park Museums, and downtown from this hotel. Room rates were favorable, and the beds were comfortable.It's not fancy,but it does the job.

"Clean, comfy, classy!"

5
30/03/2016

We stayed here while visiting relatives in San Diego. Nice comfy room, firm bed, clean,well maintained, nice smenities. Very nice restaurant and a great salt water pool. Close to Old Town San Diego and the beaches. A bit pricy for what we are used to, but we'll worth the price. Close to I-8 and 163 with easy access. Definitely will recommend to visitors to the area.

bw7seasMGR, Manager at BEST WESTERN Seven Seas, responded to this review
Duane, thank you for all your nice comments about our hotel. Especially the cafe and the pool. We couldn't agree with you more about our location! Mission Valley is a wonderful area of San Diego. We hope to see you again!

"Convenient location to our event"

4
29/03/2016

We stayed at this location to attend a conference. The hotel is easy access to the highway, has free parking and breakfast. The pool is nice, but was crowded during our stay, so we didn't use it. There is a private hot tub for adults on the property. We had to change rooms due to a leaky refrigerator that cause the room to smell like mildew. I had a lot of problems getting a wifi signal when I was there, but overall the bed was in good shape, the room, while dated in décor was clean and the grounds were well maintained.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Darlene K.: Thank you for taking the time to write a review and being our guest! We are glad you appreciated our convenient location and it met with your conference needs. The Best Western Seven Seas does offer complimentary parking, however, we do not offer complimentary breakfast unless the guest is a part of our exclusive Preferred Guest Program for Corporate and Government/Military Travellers. Although, we do not offer a complimentary breakfast, our on-site and newly remodeled restaurant, Seven Seas Café, is open from 6am-10pm serving breakfast, lunch, and dinner for our guests' convenience. We also offer a breakfast rate that includes breakfast with your guestroom for a nominal fee. Our property is older, however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. We are happy you appreciated our nice pool, hot tubs, comfortable guestroom, and our well-maintained landscaped property. Thank you for choosing us for your recent hotel accommodations and we look forward to the opportunity of welcoming you back! Most Sincerely, Best Western Seven Seas Management and Staff

"Good service, beautiful weather, reliable safe hotel"

4
28/03/2016

Loved the bar and hot tubs. Nice place for families and out-of-staters to mix and mingle. Beds were plenty comfy and everything was clean and tidy. The staff was very friendly and helpful at every turn. Even though it was spring break in San Diego, this was a safe and quiet respite for my conference and training.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear David: Thank you for providing us with your positive feedback and being our guest! We truly appreciate your nice remarks in regard to our good service and reliable, safe hotel. The Best Western Seven Seas is delighted that you enjoyed our newly remodeled bar and hot tubs. We are glad you appreciated our comfortable guest beds and that everything was clean and tidy. Guest satisfaction and meeting with their expectations are quite important to us, so it will be our pleasure to share your kind words with the entire staff. Thank you for choosing us for your recent stay and we look forward to welcoming you back on your next trip – whether for business or pleasure! Most Sincerely, Best Western Seven Seas Management and Staff

"Clean Room Good Location"

4
28/03/2016

The hotel is in a good location with easy access but there is also some noise as you are by a freeway. The room was basic, small but clean, the nearest ice machine didn't work but that was not an issue as there where several other machines.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear WorkinghamOwl from the UK: Thank you for taking the time to provide us with your feedback regarding your recent stay at our property. Your business is very important to us and we value the feedback from all guests. We are happy you enjoyed our clean guestrooms. Based on hotel occupancy, larger guestrooms are available, so we apologize if you felt our guestrooms were too small. We are also delighted you enjoyed and appreciated our convenient location, as it is freeway accessible and close to all San Diego has to offer. Thank you again for taking the time to write a review and being our guest. We look forward to the opportunity of welcoming you back on your next visit! Most Sincerely, Best Western Seven Seas Management and Staff

"Old But Clean"

4
27/03/2016

We recently stayed for 5 nights. Our room was small but clean. They need to do some updating to the bathroom outlets...when we plugged in the blow dryer, it fell back out as the outlets are so old and worn. The faucets in the tub needed to be updated and sealed properly and the bathroom sink drain was smelly. There is no microwave. The pool area and courtyard is lush and immaculate. The bed was super comfy. The air conditioner was quite noisy when running as was the bathroom fan, that went on when you turned on the light.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Nancy: Thank you for choosing the Best Western Seven Seas in San Diego for your recent hotel accommodations. Based on hotel occupancy, larger guestrooms are available, so we apologize if you felt our guestrooms were too small, but are delighted you found it to be clean! We appreciate you bringing some concerns to our attention and please know that these issues will be shared with the appropriate department in order to be addressed. It is great knowing you enjoyed our pool area, immaculate courtyard, and super comfortable guest bed. Thank you for providing us with your feedback and being our guest! Most Sincerely, Best Western Seven Seas Management and Staff

"Great for just sleeping!"

3
27/03/2016

I stayed at Best Western Seven Seas for 4 nights over spring break. The hotel is nice, but nothing special. Included: -Beds (they are quite small.....maybe a full size) -Small refrigerator (great for cold drinks and a few treats) -One serving coffee maker with the yucky hotel coffee (more like warm brown water) -Swimming pool and two hot tubs (this is the bat part of the hotel) The plumbing at this hotel was super loud! You could hear if someone upstairs flushed the toilet and if they were taking a shower (it sounded like you were in the bathroom). You also wouldn't want to flush the toilet at night unless you want to wake everyone up from The noise! There is a restaurant on site, but the coffee is horrible and the food is super pricey (not sure on the taste since we didn't eat there). The location is centralized and easy to get to off of I-5, but not a place I would probably go back to. There are a lot of hotels in the area, so some research into those would be a good use of your time!

"Excels at being average"

3
25/03/2016

To be fair, we checked in at 10 PM and just needed a place to sleep, so we didn't check out the various amenities. As others have noticed, this is a Best Western that does not include breakfast in your stay. Another oddity is that there was a deposit charged to our account for $75 to cover any extras, which was taken off at the end of the stay at check out. The room was average. The bed was average. Be careful where you park your car because there were drips from the trees on the car than required orange oil to remove. There are better choices.

"Average"

3
25/03/2016

The hotel was clean, housekeeping was great. I had no microwave, the food in the restaraunt is over priced and mediocre. The hot tub and pool are awesome. There were no hidden fees, and it is centrally located to main San Diego attractions.

"Comfort in the heart of mission valley."

3
24/03/2016

Nothing particularly outstanding but, it is a Best Western and therefore practically guaranteed to be clean and comfortable. The pool, restaurant, and bar are very nice. With easy access to shopping (Fashion Valley Mall), Old Town San Diego, Qualcom Stadium, San Diego Zoo and surrounding park, Sea world, and other places of interest it is a good place to stay.

"My experience at this hotel"

2
22/03/2016

I have stayed in many Best Western hotels in the last several years and I have received outstanding service from the staff. This is the only Best Western hotel I have seen that did not serve breakfast. I spent $216 for the stay, I am a platinum member, and they would not even give me a King sized bed for the price and instead assigned me to a disabled room, which I refused to take. When I was about to leave, the manager decided to reverse the decision of the front desk clerk and put me in a king bedroom. No breakfast of any sort was offered. There wasn't even a microwave in the room.

"Best Deal is San Diego!"

4
21/03/2016

We've stayed here before and knew this was a very convenient hotel. We also booked 2 months early on hotels.com and got an incredible deal! It's just off I-8 so it's an easy jaunt to the beaches. And get East on the 8 and you can take the 163 downtown or to Balboa Park. It's a snap! The hotel itself is nothing special but the rooms are clean and well kept. The TVs are nice flatscreens, too. The pool is clean and warm - an excellent swim! There are 2 hot tubs - one for adults only. And there are exercise facilities, as well. The restaurant is a disappointment - nothing is provided, not even a roll and fruit. The food is food but expensive. There is a bar and happy hour but we didn't find the beer to be enticing. Still and all, we love the location, the landscaping and the price so we'll go back!

"Very good"

5
21/03/2016

I stay here every time I visit family in San Diego. Its central location is great because the easy access to the highways and malls. Plus the hotel is always clean and the staff are great. I will always be staying here.

"Landscaping is beautiful BUT...."

1
19/03/2016

We loved the landscaping, if only there were beds outside! The whole outer appearance of the building was out dated, looked a bit run down to me. So from the time we pulled up there, I PRAYED that the rooms looked like the best western in Hemet CA. That prayer was not answered! The sheets looked clean but you do not get a comforter. I called and asked about it and she said no, but there's a blanket UNDER THE SHEET!! The bathroom was old, shower curtain rod raggedy and hanging, the bathroom gave me that uncomfortable feeling. The food looked drab and old and in need of a carpet cleaner. The doors didn't work properly, they were dirty, walls dirty, I didn't want to touch anything without sanitizer!! The fridge didn't work, the microwave was brought up to us and was filthy dirty!! The room smelled stale and of smoke yet they say no smoking!! Smh the customer service was not the best either and I DID NOT FEEL LIKE A DIAMOND ELITE REWARDS MEMBER!!!! This was the worst best western room I have stayed in! The one star was for the landscaping only!

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear ialanab: Thank you for choosing us for your recent hotel stay in San Diego. The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. In fact, we just completed a major renovation of our on-site restaurant and bar. Apparently, we fell short of meeting your needs and apologize for not meeting with your expectations. It is our hope you will consider staying with us again in the future. Thank you for taking the time to write a review and being our guest! Most Sincerely, Best Western Seven Seas Management and Staff

"Surprisingly excellent restaurant - don't miss it!"

4
19/03/2016

The Seven Seas' restaurant is an amazing surprise - delicious food prepared beautifully for an affordable price. You could pay double for the quality - but the chef here is great and the food is wonderful. In addition, the wait staff is courteous and very pleasing. Schedule it because it's convenient - enjoy it because it's great!

"Great value but not shiny new"

4
16/03/2016

Staff are friendly, helpful and efficient. Property is somewhat dated in appearance but clean and comfortable. Friends complained of noisy neighbors but we heard nothing from adjoining or above. We will stay here again if in the area.

"If You're Looking For a Room From the 80's"

1
14/03/2016

If you are looking for a hotel with completely dated furniture and decor, you have come to the RIGHT spot. The only thing new in the room was the TV. The sheets were paper thin and rough, the door frame was not snug, so we felt were going to get stabbed or robbed. But it was great for the solicitors that were constantly sliding papers through the open doorframe space. There was a chair in the room with a missing arm cover, so staples were exposed. Oh, and if you like garbage cans without liners, you are in for a treat! This place needs to be updated BAD. Not worth the money we spent on it.

""Close to freeway, parking included""

4
13/03/2016

First trip to San Diego, would stay here again. More of a motel than hotel, but our room was clean and the bed was very comfy. Tea/ coffee and toiletries included. Hair dryer, iron, ironing board, fridge, good free wifi and many tv stations. Cleaned very well each day. Didn't try the food or the pool. It's about 10 mins to the Old Town by car. It is on the "Hotel Circle" as the location suggests there are many hotels/ motels around. I noticed there is a bus stop outside the hotel, as we had a car I do not know the details.

"Affordable Comfort"

4
10/03/2016

If you are looking for luxuries this may not suit your taste, but if you are seeking affordability, comfort, and conveniency you won't be disappointed. I only wish they had another breakfast option ,but the restaurant was very nice.

"Good when in Mission Valley area"

4
07/03/2016

I've been for a week in the Best Western Seven Seas hotel at San Diego Mission Valley area and I was pleased with this hosting. The hotel is well located and it is a good option when attending conferences at the Town & Country Conference Center due to proximity and good cost-benefit ratio. The rooms are convenient in terms of space and confort - specially the confortable bed/mattress. My room was equiped with mini refrigerator, work desk, TV (with more than 100 channels available), iron/ironing table, hair dryer, a hot tube in bathroom and good towels. There is a restaurant next to the front desk serving as breakfast as well as lunch and dinner with reasonable cost. The swimming pool is large and the area surrounding it is relatively wide. Parking lot is complimentary, as well as the wifi throughout the hotel and rooms. The room service also worked well. Good option at a convenient cost.

"Good place to stay"

5
04/03/2016

Very nice room, comfortable bed with good HD TV. Nice amenities and also good if you have children with you. Rooms are quiet and well maintained. It is right off the interstate and short drive to almost everything you could be looking for in San Diego.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Kenneth: Thank you for choosing the Best Western Seven Seas for your recent hotel stay. We are so pleased you enjoyed our very nice guestrooms, comfortable beds, and quiet, maintained guestrooms. It is nice to know that you appreciated the nice amenities we have available for all our guests including HDTV. We are glad you also appreciated our convenient location, which is close to all San Diego has to offer. Thank you for taking the time to provide us with your feedback, as guest satisfaction and meeting with their expectations is important to us. We look forward to welcoming you back on your next visit! Most Sincerely, Best Western Seven Seas Management and Staff

"Location Location"

4
02/03/2016

We stayed two nights. Great location close to major roads. Came to San Diego to see the sites and it is close to Balboa Park, Old Town and the shore area with the USS Midway. The grounds are beautiful in a park like setting. Our room was in the back very close to the freeway but did not hear any traffic noise. The room was clean and the bed was fine. The bathroom door stuck a little bit when opening it but it was not a big deal.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Richie53: Thank you for taking the time to write a review and being our guest! We are delighted you enjoyed our convenient location – which is close to all San Diego has to offer, as well as our beautiful park like setting. It is great knowing you also appreciated our clean, comfortable guestrooms and did not experience any traffic noise. Thank you for choosing the Best Western Seven Seas in San Diego and we look forward to welcoming you back on your next trip! Most Sincerely, Best Western Seven Seas Management and Staff

"Great Hotel, Terrible Beds"

3
29/02/2016

Chose this place because it was close to everything. Love the location and the staff was wonderful. The food in the cafe was great as well. It's a beautiful property and the landscape is wonderful and tropical. We really enjoyed our stay. My only complaint is that the bed in our room was the worst thing I have EVER slept on, and the room itself is WAYYYYYYY outdated and the walls are very thin. But over all I would probably stay there again. Hopefully in a more comfortable bed.

"So, so hotel. "

3
27/02/2016

Let's start wth the positives. The location is good, easy to get anywhere. The price was good. The front desk was quick and professional, not super friendly, but professional. That's about it for positives. The hotel is extremely dated. The beds are tiny and uncomfortable. The room is in disrepair, broken lights, rusty doorways, loose outlets. We found a nasty bug in the closet. The towels are tiny and thin. I read that they recently updated their restaurant, with all the wonderful restaurant choices in this city, I think I'd worry more about the hotel and less about trying to compete with other restaurants.

"Best Western, Seven Seas"

4
26/02/2016

Hotel has been there for me for 20 years. Not elegant, but more home style. People are nice, hotel is clean. Will stay there again. Location is Hotel Circle, not far from Old Town. Zack's pub is worth a stop.

"Nice hotel!"

5
23/02/2016

My friend and I have stayed here twice on two different trips to the San Diego area. It is close to downtown San Diego and Ocean Beach which is important to me. We eat over in Ocean Beach but see theatre shows in San Diego. They did not have any 2 Queen bed rooms available upon check in this past visit but upgraded us for free to a King size bed which worked out perfectly. The rooms are dark (can make them dark for sleeping), clean and no bed bugs as I check before bringing in my luggage. I always wish we could stay more than one night as it's my number one choice of a place to stay in the San Diego area. Some hotels charge you for parking which I just dislike. I did my research before staying here the first time and it paid off. We had a horrible experience up in Vista and did not want a repeat of another crappy hotel. Next trip down to San Diego for another theatre show we will be staying here again. Can't recommend this place enough! It's easy freeway access off/on the 8 along hotel row.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Jeannette: Thank you for choosing the Best Western Seven Seas for your recent hotel accommodations and for being our guest! We are glad you enjoyed our convenient and freeway accessible location, which is close to all San Diego has to offer. It is also great knowing you appreciated our complimentary parking and clean guestrooms. Your business is very important to us and we value your feedback. Guest satisfaction and meeting with their expectations are quite important to us, and we are delighted we met with yours! It was our pleasure to provide a great experience and we look forward to welcoming you back on your next theatre trip down to San Diego! Most Sincerely, Best Western Seven Seas Management and Staff

"Vacation Stay"

3
23/02/2016

This hotel is in a good location for visiting local attractions. The rooms were average, no microwave, but did have a coffee maker and refrigerator (you have to turn the refrigerator on). There is a restaurant on site that offers some interesting items like apple fritter french toast. But breakfast (no discount either) is not included with room rate.

"Great stay for a great price!!!"

5
21/02/2016

We stayed here for 3 nights. I called early the day of check in and asked for two rooms that would be close to each other. They put me on hold and then came back and told me they gave me joining rooms. It was perfect for us...we had 6 in our party and it was very convenient. We went to the pool one night and used our room towels. We went to the front desk and asked for some more towels for the morning. By the time I left the front desk and back to our room the towels were already there!!! Great room service!! Everyone is very friendly and helpful. Great customer service!! Also the landscaping is beautiful!! It's very plush and exotic looking. Very reasonable price but the grounds look like a resort. I HIGHLY recommend this hotel and will definitely come back.

"Best Western Seven Seas is the place to stay in San Diego"

5
21/02/2016

While I only stayed for one night, everyone and everything was absolutely excellent. The room was very nice, totally upgraded, and very comfortable. The entire facility was well maintained, along with the pool area and fitness center. I ate in their cafe before I left and the food was great and the prices were reasonable. If I have to go to San Diego, I plan on staying there again.

"Small rooms"

3
20/02/2016

Two-story motel near Pacific Highway. Good location not too far from downtown San Diego and the airport, but rooms were some of the smallest I've been in in the USA. Air conditioner was loud. Not exactly modern amenities, very much a 70s/80s theme other than the TV. Onsite pool, hot tubs and fitness facilities were in good condition. Wifi worked great.

"could have stayed longer"

5
20/02/2016

This hotel is convenient on hotel row. It is large with a restaurant available although the main restaurant is being redone. The food was good. The room was very nice and comfortable. We were back away from the main road so it was quiet. We really enjoyed the landscaped grounds and the pool. The exercise only had 4 cardio machines but it was nice having access to them.

"Business Stay in San Diego at half the price"

4
19/02/2016

I attend a conference once a year in San Diego and like to keep my costs down. I find that adding 10 minutes to my commute to the Convention center and paying half the price for a hotel room makes perfect sense.

"Stay in San Diego"

5
18/02/2016

For a one-night stay in San Diego, the Best Western was the place to be. For the price - What a value. Nice clean room and excellent not fancy restaurant with good food and great service. The location was just ten minutes from the Harbor area where my conference was held. Conference was at the Hyatt that was $100/night more.

"Old, outdated"

2
17/02/2016

Stayed here for Valentine's Day, requested a nice room with one bed, although not guaranteed through 3rd party internet booking, felt as if I wouldn't be accommodated, even though I'm a Best Western member - small rooms, many overlook depressing storage, maintenance area in back rooms area -- had to look at the inside of our rust, filled door (on the inside) - also depressing - Oh well, you get what you pay for

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear PhilPorterRanch: Thank you for taking the time to provide us with your candid review. The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. We just completed a major renovation of our on-site restaurant, Seven Seas Café, and our very own Zack's Bar. Exciting things are yet to come. We hope you will consider staying with us again, so we may have another opportunity to provide you with an excellent experience. Thank you for choosing us for your recent stay and being our guest! Most Sincerely, Best Western Seven Seas Management and Staff

"Nice place and very affordable "

5
15/02/2016

We stay here everytime we're in town for the Supercross and it's a really nice place to stay! The room is really clean and the beds are really comfortable. We'll definitely continue staying here when in town.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear beautygrad09: Thank you for choosing the Best Western Seven Seas in San Diego for your hotel accommodations and being our guest! We appreciate your nice remarks in regard to our property, as well as our clean and comfortable guestrooms along with the value received. Thank you for taking the time to write a review and we look forward to seeing you on your next visit! Most Sincerely, Best Western Seven Seas Management and Staff

"Comfortable, convenient, affordable."

5
14/02/2016

Clean quiet room. Lovely swimming pool and spa. Rooms nicely appointed with Gauginesque art. Room was small but perfectly adequate. The pool area is clean and comfortable. I really can't think of more to say.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Lasandia3278: Thank you for taking the time to write a review and being our guest! Guest satisfaction and meeting with their expectations are quite important to us, so we are pleased to have met with yours. We are glad you found our guestrooms to be clean and quiet. It is great knowing that you enjoyed our comfortable swimming pool and hot tub. Based on hotel occupancy, larger guestrooms are available, so we apologize if you felt our guestrooms were too small. We are glad you appreciated our comfortable, conveniently located property and the value received. Thank you for choosing the Best Western Seven Seas in San Diego and we look forward to seeing you on your next visit – whether for business or pleasure! Most Sincerely, Best Western Seven Seas Management and Staff

"Not as it once was"

3
11/02/2016

This hotel is not as it once was when I started visiting it. The staff is still friendly and professional, however it stops there. The rooms are out dated. The internet is intermittent they only provide wireless service. The water pressure is low and it only ever reached luke warm. At one point it turned ice cold on me. Unfortunately, I will find it hard pressed to go back.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear John K.: Thank you for choosing us for your recent hotel accommodations and being our guest! Guest satisfaction and meeting with their expectations are quite important to us, so we are delighted to hear you were met with friendly and professional staff. The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. The complimentary internet service that is provided to all our guests is both wireless and hardwired. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for taking the time to provide us with your candid feedback and we hope you will consider staying with us again in the future. Most Sincerely, Best Western Seven Seas Management and Staff

"Worst Hotel Experience of my Life."

1
11/02/2016

My family literally had no working shower OR bath the entire duration of our stay. We had our two special needs sons with us who had to climb stairs to our room and couldn't be bathed at the end of the day. The staff was horrendous and someone still didn't manage to fix the issue with our shower/bath. Staff members were smoking near rooms and in the parking lot, and when asked to relocate away from my car because my five year old son has Bronchopulmonary Displasia, they literally ignored me and continued smoking their cigarettes! I will NEVER stay at a Best Western again. The complete lack of consideration for our situation, as well as the lack of respect for our two special needs sons was disgraceful.

"Good Stay"

4
11/02/2016

This was a second stay. Stayed here for business and close to office. Price is reasonable for hotel. Room was nice and clean and staff was friendly and courteous. Didn't get a chance to check out breakfast, had to leave early. Overall. Satisfied.

"It Looks Like Hawaii"

5
11/02/2016

Ok, I know it's San Diego, Hotel Circle, but this hotel makes you feel like you're on an island somewhere far away. The landscaping is lush and almost tropical. It's far larger than it looks from the street. The rooms are a bit small, but they're still confortable with all the amenities except microwave...but I didn't miss that. And I can't wait to come back.

"Great Location"

4
08/02/2016

This hotel is pretty amazing. Small rooms, however super helpful staff, and great pool. The location is amazing. I booked it as I thought it was far out and less $$, however took minutes to get everywhere for food, shopping, old town attractions and so much more. Skip the Seven Seas Café....worst food ever eaten. But beside that there are so many food options around this area.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear goofynat: Thank you for choosing the Best Western Seven Seas in San Diego and being our guest! We truly appreciate your kind words in regard to our hotel, helpful staff, and great pool. As you know, our property is conveniently located, which is close to all San Diego has to offer. It is disappointing to hear that you did not enjoy our onsite restaurant. Our Seven Seas Café and Zack's Bar will reopen on Friday, February 12th after a major renovation. We are excited with all the new changes! It is our hope that you will consider giving our restaurant another opportunity. Thank you for taking the time to provide us with your feedback! Most Sincerely, Best Western Seven Seas Management and Staff

"Seven Seas is the way to go!"

5
08/02/2016

As a business traveler, any time I come to San Diego I make it a point to stay here. Their Preferred Guest program is amazing. These folks know how to take care of you. Wouldn't stay anywhere else. Conveniently located near the Naval/Marine bases, the airport, and numerous other attractions.

"Clean and comfortable room at a great price"

4
05/02/2016

Our room was very clean and comfortable. The staff at the front desk were friendly and welcoming. It was handy having a laundrette on site, though it was pretty expensive. I would've given this place top rating, though I've knocked one off because we were very disappointed with the vending machines. I bought a candy bar and it was inedible. The vending machines are outside in daylight all day so the chocolate must have melted and cooled several times. It had a bloom (gone white) and was misshapen. I didn't even taste it, I took it to reception and explained the problem. They were very good and offered me a refund, but I was hungry so would've preferred a new, edible, candy bar. Overall we enjoyed out stay and would most certainly stay here again. We didn't have chance to try out the other facilities, but they did look good.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Kate P.: Thank you for taking the time to write a review and being our guest! We are delighted you found our guestrooms to be very clean and comfortable, and that you appreciated the value received. It was pleasing to know you were met with friendly and welcoming staff as well. The vending machines located on our property are a contracted service and we will be in touch with the vendor. We appreciate you bringing this concern to our attention. Thank you for choosing the Best Western Seven Seas in San Diego and we look forward to welcoming you back on your next trip! Most Sincerely, Best Western Seven Seas Management and Staff

"Great Location and Spacious Hotel Rooms"

5
05/02/2016

I visited this hotel twice with my family and we all loved it. Easy access on and off the freeway all while being a quiet and safe hotel. The room had upgraded new furnishings and there was a restaurant on site.

"Great for your money"

5
05/02/2016

Although it was clear this was an older hotel, it was clean, convenient, and well worth the money. The main restaurant was under-going major work, and I/we hope that the same price for the time of year remains the same. It was right next to major highways, but because of all the above mentioned, we were able to overlook that.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Craig and Beryl: Thank you for choosing the Best Western Seven Seas in San Diego and for being our guest! We are an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. As a matter of fact, we are nearing completion of our onsite restaurant, Seven Seas Café, and Zack's Bar. It is nice to know you found us to be clean, convenient, and well worth the money. Your nice remarks are certainly appreciated! Thank you for providing us with your feedback and we look forward to seeing you on your next visit. Most Sincerely, Best Western Seven Seas Management and Staff

"a hidden gem"

4
03/02/2016

The rooms are always clean and comfortable. I love the fact that it is several little buildings motel like but Best Western Style. So you walk out of your room right outside through beautifully manicured greenery that are tropical like and CA style. It is low key yet comfortable. The pool has no chlorine and water doesn't smell awful seems less toxic to skin and eyes. The first thing I do when I arrive from a long trip I take a swim in the heated pool to take the aches away of the trip. The Restaurant has decent food and you are always welcome by friendly staff. I come here once a year since 2001. They continuously do upgrades to the rooms or entrance, etc. They are always very good upgrades. And i have seen the same people working in this hotel since I first came to it, they remember you, and it tells you management is good to their employees. I think it counts!

"Just Your Average Best Western - Nothing Spoecial"

3
01/02/2016

Check in was very slow. We established credit with credit cards and we got this long explanation about how in addition to our room rate we were going to have $75 held on our credit cards for incidentals and damages. Made no sense in this day and age. I had to call in regarding my Wi-Fi not working. That was handled efficiently by the supplier. My travel companion had the same problem but it was handled poorly. There was no express checkout. One has to go to reception to check out and get a receipt. Breakfast service was fairly good. The service staff has very long tenure.

"Some reconstruction mayhem, but a good deal"

4
01/02/2016

The restaurant and bar were under reconstruction. A meeting room was thus used for the restaurant and another room for the bar. The rooms were clean and well put together. They looked very nice. A free breakfast was not available, but the food in the restaurant was very good and with the very inexpensive rate of the rooms, made the hotel a great deal. The location was great for the various sight seeing we wished to do.

"A good hotel choice"

4
01/02/2016

I stayed at the Best Western Seven Seas in San Diego on a Friday night in January, 2016. The staff was very friendly and knowledgeable and the room was clean, comfortable and quiet. I was on the second floor. The original cafe on property was under rennovation. I got a great price on the room through Priceline. It was worth every penny.

"Excellent hotel for visiting San Diego"

5
29/01/2016

I stayed here for three nights, I actually just checked out an hour ago, I'm writing this review from the airport. I was in town to visit a few friends last minute and I needed something affordable, but I refuse to stay in a dump. This met both of my demands. Check in was easy and fast. The front desk attendants were friendly and helpful. The room was very clean and average sized. Not huge, but not tiny. Perfect for what I needed. The bed was comfortable, and I was well rested each night. The bathroom was also fairly clean (as clean as an economy hotel can be), and the water pressure in the shower was decent. The room includes free wi-fi and the connection was very stable. I was even able to download an entire movie in about an hour, something I've never been able to do on public wi-fi before. I used the pool and hot tub once, at 1 AM, so there was no one around. On a 50 degree San Diego night, the hot tub was amazing. I highly recommend going in the middle of the night so you can really just relax and not be disturbed. There's plenty of parking, I had no trouble finding spots. Security wise, the hotel seems to be in a safe area. It's on a road that runs parallel to the highway, and the only things on that road are other hotels, ranging from Super 8's to high end Marriotts. There is also a 24-hour convenience store down the street that's owned by one of the other hotels down there. Location wise, if you're looking for a hotel where you can walk to stuff, this is not the place you want. You NEED a car at this hotel. You are off the highway, and you will need the highway to get anywhere you want to go. However, if you have a car, this hotel is great for anything you might want to do. It's within 15 minutes max of everything in SD. Visiting my sister at San Diego State University? 15 minutes. Visiting my friends in Mission Valley? 7 minutes. Hanging out in Mission Beach? 10 minutes. Want to head downtown to the Gaslamp quarter for a night out? 10 minutes. I never had to drive more than 15 minutes to get anywhere the whole time I was here. Long story short, if you'll have a car at your disposal while in San Diego, this hotel can't be beat. Affordable, centrally located to everything, safe, clean, and an all around solid hotel. Probably the best Best Western I've been to thus far.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear zemelb: Thank you for such a great review! It is truly appreciated. Your business is very important to us and we value your feedback. Guest satisfaction and meeting with their expectations are quite important to us, and we are delighted we met with yours! The Best Western Seven Seas is conveniently located and close to all San Diego has to offer. We would also like to point out we are within walking distance of the Fashion Valley Mall and its Transit Center. It is here where you can catch the San Diego Trolley that can take you just about anywhere you want to go in San Diego. Additionally, the city bus stops almost at our front door. It was our pleasure to provide a great experience and we look forward to welcoming you back on your next visit. Most Sincerely, Best Western Seven Seas Management and Staff

"For the price I paid, not a single complaint"

4
29/01/2016

This hotel served fine for the purposes I needed it for - somewhere to sleep, shower and dress as I left out early in the morning and returned late in the evenings. I decided to stay here based on free parking, the cost but mostly the free cancellation (booked via Expedia). There was a bit of a queue at check-in. Was asked if I wanted a room on first or second floor. Chose second as I though it would be quieter. There's no lift but managed to get the cases up there okay. The grounds surrounding the room were nice. Trees, flowers and it looked even prettier lit up at night. The room could have been a little larger but for 3 nights it was fine. The sink was on the outside of the bathroom which I wasn't a fan of. Coffee making machine in the room. Free use of computer and printer in reception area (after leaving here stayed at the Bellagio Vegas paying fives times more for the room, plus resort fee and had to pay to print anything other than boarding pass so this little feature was appreciated) . Free wifi. There wasn't a lot of natural light. There were bottles of water provided at $2.50 but it's just as easy - and a whole lot cheaper - to bring your own.The cafe was closed but food was being served in another area. I didn't eat at the hotel, instead I walked to the Fashion Mall, less than 10 minutes from hotel where the was a food court and restaurants, including The Cheesecake Factory. Apparently there was meant to be a free shuttle bus to Old Town and the airport but I was told they're no longer offering this. Didn't use the pool or jacuzzi but saw others doing so and on a couple occasions I smelt the very strong scent of weed around the jacuzzi. There was a sign saying the hotel sold tickets for the zoo. Asked to purchase some on my arrival but was told they couldn't be sold til next morning. Tried again next morning to be told they still couldn't sell them but was given a $5 off voucher. Check out was extremely quick and simple. Experienced no problems with my stay here and the few times I spoke to staff they were professional, courteous and helpful.

"Great Place to Stay"

5
26/01/2016

We enjoyed our recent stay at this hotel very much. Service and cleanliness were important to us - the hotel met both of those points, and more. The staff at this hotel was very helpful and accommodating, not just to us but also to other guests we noticed - excellent service. We were very comfortable with the room, it was clean. The property ground is also well kept, almost like a resort. Overall, a clean and great hotel for the price.

"Hotel"

5
25/01/2016

Nice service, price and beautiful landscaping. Room is nice and clean. Great location and hotel landscape is beautiful especially at night. We come to visit our children often and will continue to stay here every time we come to San Diego.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Michael D.: Thank you for taking the time to write a review and being our guest! Your business is very important to us and we value your feedback. Guest satisfaction and meeting with their expectations are quite important to us, and we are delighted we met with yours! Thank you for your nice remarks in regard to our wonderful service, clean guestrooms and the value received, as well as our beautifully landscaped grounds. We are also glad you enjoyed our convenient location, which is close to all San Diego has to offer. It was our pleasure to provide a great experience and we look forward to welcoming you back to the Best Western Seven Seas in San Diego. Most Sincerely, Best Western Seven Seas Management and Staff

"Nice stay in San Diego"

4
24/01/2016

Spent a couple of nights here during our stay in San Diego. The hotel is well located near attractions and shopping and easily accessible to highways. It is not a new facility but it appears to be cared for. Beautiful grounds with a nice pool area and two hot tubs. Very helpful staff and a clean facility. We were pleased with our stay.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Kat F.: Thank you for choosing us for your recent hotel accommodations and for being our guest! We are delighted to hear that you appreciated our convenient location, which is close and accessible to all San Diego has to offer. The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. It is nice to know you also enjoyed our beautifully landscaped grounds, our nice pool area, and hot tubs. Guest satisfaction and meeting with their expectations are quite important to us, so it will be our pleasure to share your kind remarks to our entire staff. Thank you for taking the time to write a review and we look forward to welcoming you back, so you and your family may enjoy another nice stay in San Diego! Most Sincerely, Best Western Seven Seas Management and Staff

"Great stay"

5
23/01/2016

I have nothing but good things to say. The room was clean, the staff was friendly, the pool was great and parking was easy. It was a quiet room and had ample room for our luggage. My boyfriend and I drove to Vegas-phoenix-San Diego-LA , for Christmas and this hotel ranked up with the stratosphere in Vegas. It was a nice stay. I would come back to this hotel again.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Crazycaitlin665: Thank you for choosing us for your recent hotel accommodations and being our guest! We are so appreciative of your nice remarks in regard to our clean guestrooms, friendly staff, and great pool. It was also nice to know you found our complimentary parking to be easy to handle. We are so glad you had a great stay here at the Best Western Seven Seas in San Diego and we look forward to welcoming you back on your next trip! Most Sincerely, Best Western Seven Seas Management and Staff

"not what i expected"

3
21/01/2016

the information from the posting on what the hotel offers according to what I received at the location are not accurate. Staff were not very friendly and not helpful. This hotel needs some training in customer service I will most likely never stay here again or at any best western for that matter.

"Slow speed Internet also need refurbishing"

2
18/01/2016

The internet was so slow that my data kicked in. That I could be OK with just a nuisance. I got back to my room around 9pm and wanted to take a bath. The stopper on the tub did not work so could not do that. I think it is funny how things that are so minor do not work and could easliy be fixed and left unfixed.....very disappointing. told the front desk the next morning.....so sorry........was all they said.....

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Kathy: Thank you for choosing us for your recent hotel accommodations and being our guest! The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. Exciting things are yet to come, as we are currently undergoing a $2 million renovation, which includes our onsite restaurant, Seven Seas Café and Zack's Bar. Our Food and Beverage service is still being offered to all guests in our Banquet and Event Space. Guest satisfaction and meeting with their expectations are quite important to us, so we are disappointed not to have met with yours. By bringing your concerns to our attention, we will be able to share your comments with the appropriate Department Heads in order to be addressed. Thank you for taking the time to write a review and we welcome the opportunity to be of service to you again in the future. Most Sincerely, Best Western Seven Seas Management and Staff

"Phewwwww..."

2
16/01/2016

Checked in on Friday afternoon, advised the restaurant was under construction and the banquet room was booked, but the meeting room was being used as a temporary restaurant. No included continental breakfast is included as is customary with Best Western. Our room stunk with a musty, mouldy type of smell. It was located under the stairs and we heard every occupant that used it. This hotel is in dire need of remodel, especially the bathroom. Parking was a problem, it seems they have more rooms than parking spaces.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear MisterMikeTheGreat: Thank you for choosing us for your recent San Diego hotel accommodations. Exciting things are yet to come, as we are currently undergoing a $2 million renovation including our onsite restaurant – Seven Seas Café and Zack's Bar. Our Food and Beverage service is still being offered to all guests in our Banquet and Event Space in order to accommodate the needs of our guests. Although, we do not offer a complimentary breakfast, our onsite restaurant, Seven Seas Café, is open from 6am-10pm serving breakfast, lunch, and dinner for our guests' convenience. We do offer a breakfast rate that includes breakfast with your guestroom for a nominal fee. Guest satisfaction and meeting with their expectations are quite important to us, so we are disappointed not to have met with yours. Thank you for your candid feedback and we welcome the opportunity to be of service to you again in the future. Most Sincerely, Best Western Seven Seas Management and Staff

"Nice and tidy"

4
13/01/2016

We stayed here for 5 nights and found it very reasonable. The room wasn't big but was big enough for the 2 of us. Very clean and tidy. The room did have a fridge and a coffee/tea machine which was nice. The shower and toilet area was very cramped but was also enough for us. We did get room service once when we couldn't be bothered going out and it was not the greatest and cost a silly amount... But then We dined in in their on premise restaurant and it was really nice food, was no fine dining but a very hearty nice meal, the atmosphere in there wasn't very good but they were in the middle of renovations so this was no fault of their own and the staff/waiters were lovely and very accommodating . Had a swim in the heated pool which was beautiful and also indulged in each of their spas. A quick uber ride distance to the zoo and sea world which was handy, also quite close to the fashion valley mall which has a few places to eat, cinemas and shops. Found out AFTER we went to SeaWorld and the zoo they also offer shuttle service which goes there.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear TripAdvisor Member: Thank you for choosing the Best Western Seven Seas in San Diego for your recent hotel accommodations! We appreciate your nice remarks in regard to your guestroom and its amenities. Based on hotel occupancy, larger guestrooms are available, so we apologize if you felt our guestrooms were too small. The room service must have been an isolated case, as the food comes from the same place as our own onsite restaurant – Seven Seas Café. Exciting are yet to come, as we are currently undergoing a $2 million renovation. It was nice to hear that you found our restaurant staff to be lovely and very accommodating. Guest satisfaction and meeting with their expectations are important to us, so it will be our pleasure to share your comments with the staff. We hope you will stay with us again in the future and see all the new improvements. Thank you for taking the time to write a review and we look forward to the opportunity of welcoming you back. Most Sincerely, Best Western Seven Seas Management and Staff

"South Bound"

2
12/01/2016

We were very disappointed in this Best Western. We won't stay there again. Price was to high for the quality of this hotel, no free breakfast or even coffee. Hotel is old and room was smelly. The staff was kind of snooty. We normally love Best Westerns but this was differently below the standards.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear We2ShallRock: Thank you for choosing us for your recent hotel accommodations. Although, we do not offer a complimentary breakfast, our onsite restaurant, Seven Seas Café, is open from 6am-10pm serving breakfast, lunch, and dinner for our guests' convenience. We also offer a breakfast rate that includes breakfast with your guestroom for a nominal fee. A coffee maker along with complimentary coffee is provided in each guestroom. The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. Exciting things are yet to come, as we are currently undergoing a $2 million renovation. It is disappointing to know your expectations were not met, but do appreciate you bringing your various concerns to our attention. We truly apologize for not meeting with your expectations and invite you to contact us directly to provide us with additional details. Please know that your comments will be shared with all the Staff for specific training purposes. You are welcome to contact us directly to provide us with additional details. We hope you will consider staying with us again in the future in order to check out all the new improvements. Thank you for taking the time to provide us with your candid feedback and hope you will consider staying with us again in the future. Most Sincerely, Best Western Seven Seas Management and Staff

"OK, But Not As Advertised"

3
10/01/2016

The rooms are small but clean. The hot tub was nice. Beyond that, we had some problems. There is no airport shuttle service, as advertised, and despite the fact there are two large vehicles on site that didn't seem to move during our visit there. The front desk clerk said we couldn't make a reservation for shuttle service, but we could wait until we were ready to leave, and "see if the driver is available." She said if the driver wasn't available, she'd call us a cab to the airport. (That's about $30) The room service menu listed full bottles of liquor for sale, and we were happy to have a bottle delivered to enjoy during our evenings in our room. We were given a confusing explanation when we called room service, but basically came down to their remodeling of the bar, and no one having a key to the liquor for 4 days (exactly the number of days we stayed).

"Lipstick on a pig"

3
06/01/2016

Don't believe this is a 3+ star property. While the room was clean enough, the entire facility is in need of a complete renovation. We were very disappointed as we had a week reservation. My first clue that this was going to be sub-Best Western standards was the fact that their airport shuttle was unavailable for when we were arriving. I will say the hot tub was certainly hot enough and other than the foam that was created when the jets were on(add some more soda ash), was very nice. I am glad we really only slept here as we were about town for most of our stay.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Brian: Thank you for taking the time to provide us with your candid feedback. The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. Exciting things are yet to come, as we are currently undergoing a $2 million renovation, which includes our onsite restaurant – Seven Seas Café, and our infamous Zack's Bar. Guest satisfaction and meeting with their expectations are important to us, so we are disappointed not to have met with yours. Our complimentary shuttle service has always been offered based on availability, however, this service has since been discontinued. Please accept our apologies for not having this service available for you. It is our hope that you will consider staying with us again, so we can have another chance to provide you with an excellent experience. Most Sincerely, Best Western Seven Seas Management and Staff

"Great value and location."

4
06/01/2016

We stay here regularly when we come to San Diego. Can't beat the value, they have 2 nice spas, a fitness room, and heated pool, free internet, and the rooms are clean. The location is perfect for the zoo and Sea World or Balboa Park Museum complex, and close to a lot of good eats.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Lawrence H.: Thank you for taking the time to write a review and being our guest! We appreciate your loyalty and are delighted you appreciate the value received, as well as on the amenities offered. As you know, the Best Western Seven Seas is conveniently located making it perfect for the world famous San Diego Zoo, SeaWorld, and/or Balboa Park. Exciting things are yet to come, as we are currently undergoing a major renovation improving our very own restaurant – Seven Seas Café. We invite you to come back and check out all the great improvements on your next trip. Thank you and we look forward to seeing you again! Most Sincerely, Best Western Seven Seas Management and Staff

"clean room , pleasant surroundings, well located"

4
06/01/2016

Buildings are on 2 floors only, amongst very well kept gardens making you forget you are just off the freeway. The rate was very cheap for 3 nights. The room and bathroom had everything you need and looked recently refurbished. It was welcoming and very clean. Breakfast wasn't included but the menu has alot to offer, very big portions.

"Very great location, although..."

3
06/01/2016

This hotel's location is awesome, nearby are all other hotels including marriott, courtyard, in terms of prices, it is very competitive. Parking is a good leverage, as Best Western parking spaces are close to the rooms. Unfortunately there are other downside, they do not provide buffet breakfast, no elevators, and the front desk did not explain that they need $50 deposit per night on thecredit cards But overall it's still ok. Other plus point, it's close to fashion mall and outlet

"Good Location."

4
05/01/2016

The rooms are a bit small but the hotel is about ten minutes away from the airport. I like that it was near the North Park area, so its a great location if you are catching a flight out of Lindbergh Field and have a car to get around. Probably not the best place if you want to spend a night partying in San Diego.

"Not Best Western Standard"

1
04/01/2016

The Billing hold was double charged. Their billing asked me to call my bank so they can release it. I was told that hold would be only during the duration of my stay. After 3 days of check out they said we hold it for 5 days more. No Toiletries in the room. I had to buy my own. I spent hours try to resolve this, which took time away from our vacation and spoiled the stay.

"Average Stay"

3
03/01/2016

The hotel is all right for a night stay. The service is excellent and the hotel is centrally located. 5 minutes to the Zoo, Sea world, Old Town and the beach. I had a function next door and couldn't get into that hotel, so I stayed at the Best Western.

"Love it! It keeps getting better, 6 New Years Eves in a row"

5
03/01/2016

I don't know how they do it. I own a small lodging facility in Alaska and there's no way I could offer this quality for this price. For an aging property, they have done very well with modest rates to manage the upkeep and maintenance. I walked in to my room this time thinking, I don't remember this higher-quality tile job in the shower...And maybe the carpet is newer...The bed was very good. I always love the central garden area, gazing on that from our room. It's always a delight to go there. This was the first time I used the hot tub and it was good. This was also the first time we used the bar. The drink was a STRONG pour!! Way more gin than tonic for an afternoon by the pool, but hey, not a problem! As usual, the room was very clean. I'm mystified how they do it, to keep everything so nice. It's such a joy to go here. A couple years ago, we made a huge mistake and stayed a few places down to save a few bucks--big, big mistake. We'll just keep coming back to Seven Seas now.

"Should have paid a little more and stayed somewhere else..."

2
03/01/2016

Not what we were expecting from a Best Western. Stayed here with my family of 4 because it was near the zoo and was expecting better from a Best Western. Room with 2 double beds was extremely small, hotel was quite dated and we felt uncomfortable. Thought we could get a roll-away bed with our room but they said it would not fit, They were correctm we could barely move in this tiny, tiny room! Will not stay here again.

"Best western 7 seas"

2
01/01/2016

not a bad place... not up to the best western level you expect from them. was ok for the trip to seaworld and zoo. just don't think your going to sleep in the grounds crew start early and are noisey. nothing special

"Christmas break at Seven Seas, San Diego"

4
01/01/2016

Lovely grounds, very helpful staff. Breakfast in conference center as restaurant is being remodeled. Location is good (next to freeway and fairly close to downtown). Near Qualcomm Stadium. Thin walls between rooms. Very reasonable rates at least some times of the year.

"Clean Bargain"

3
28/12/2015

Clean hotel, older, but fairly maintained. Could use a touch up here and there, but compared to other hotels/motels in this price range, this one is a better bargain. Good location, too. Everything in the room works and the room was clean.

"Very good for the money."

4
25/12/2015

Quiet and comfortable. Excellent location, not far from Balboa Park, Old Town, Sea World, shopping malls, downtown. The motel is a little dated. The hot water cut out briefly in the middle of a shower. The heater fan got noisy after running a while, but this is San Diego, so you don't really need to run the heater much.The room was cheap. I'd gladly pay more if continental breakfast was included, but they have their own restaurant, so I wouldn't expect them to undercut the restaurant. I was very satisfied with the excellent value.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear John H.: We appreciate you taking the time to write a review and being our guest! Guest satisfaction and meeting with their expectations are important to us, and we are happy to have met with yours! It was our pleasure to provide you with an excellent value. The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. Exciting things are yet to come during our $2 million renovation currently underway. We are thrilled with all the upcoming changes and look forward to welcoming you back! Most Sincerely, Best Western Seven Seas Management and Staff

"Good value for money"

4
23/12/2015

A good place for the money. The highlight was definitely the pool for my 3 year old who swam nonstop with no one else in the water. It's a 10 min walk to the fashion mall and trolley (great to get to Old Ztiwn and Seaport) but other than that (apart from a 30 min walk to another mall) you'll need a car to see anything. Restaurant average but next door there's a good burger place.

"Not Friendly for Families"

2
20/12/2015

If you're traveling with family and you have several pieces of luggage, then you want to avoid this place. The building has no elevator. Imagine the funny you'll have carrying your luggage up and down a flight of steps.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Alvin W.: Thank you for taking the time to write a review and being our guest! Guest satisfaction and meeting with their expectations are quite important and we apologize for not meeting the needs of you and your family. Based on AAA and ADA guidelines, we are within compliance and not required to have elevators for a two story property. The Best Western Seven Seas also has 307 guest rooms with more than 50% of them on the ground floor. Based on hotel occupancy, if the second floor guestroom did not meet your needs, we would have done our best to accommodate you and your family to a first floor guestroom. We wish your concerns would've been brought to our attention while you were still here, so we could address your dissatisfaction. Thank you for choosing us for your recent stay and we certainly hope you will consider staying with us again in the future. Most Sincerely, Best Western Seven Seas Management and Staff

"I love this place"

5
19/12/2015

I probably wrote a review about this place some time ago, when asked to. But now that I've stayed her for several years when working in the San Diego area, I would like to whole heartedly recommend Seven Seas Best Western. Normally when I do review a hotel I can only say what I experienced in the room I was staying in, but I've stayed her many times now, basically because I think it's a great value. The rooms aren't a Hilton, but they're clean and well maintained and the property is quiet and although the restaurant is a bit dated, when it's warm weather the patio restaurant is just great. I have clients that when I work with them in San Diego I have recommended this place. They usually stay at Hiltons or Marriott's and they now stay here when they come to town, because unless it's a busy time of year the price is usually under $100, which makes it a super value, while offering a comfortable and convenient stay.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Thomas: Thank you for taking the time to write a review and being our guest! Your business is very important to us and we value your feedback. Guest satisfaction and meeting with their expectations are quite important to us, and we are delighted to have met with yours! It was our pleasure to provide a great experience along with its value. We look forward to welcoming you back to the Best Western Seven Seas in San Diego – whether for business or pleasure and appreciate your loyalty to our brand. Most Sincerely, Best Western Seven Seas Management and Staff

"Great place to stay"

4
19/12/2015

I spent 2 nights at this property for my first visit to San Diego. It is an older property but it was very well maintained. The landscaping was especially nice as result of it being in place for years. The room and grounds were very clean. Although it is near the intersection of 2 major highways it was quiet. It gives easy access to many attractions in the area. There was easy access to the Mission area which has many restaurants. It had a nice pool and hot tub but it is a motel and not a resort property. All the staff who I had contact with were friendly and efficient. The price was very good compared to other properties in the area. I would stay again without hesitation.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear SurpriseAZJim: Thank you for taking the time to write a review and being our guest! The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. Exciting things are yet to come during our $2 million renovation currently underway. We appreciate your nice remarks in regard to our landscaping, clean guestrooms, and conveniently located property! It was great to know you also enjoyed the great value and found us a “great place to stay.” We are thrilled with all the upcoming changes and look forward to welcoming you back! Most Sincerely, Best Western Seven Seas Management and Staff

"Good Location too"

4
15/12/2015

The Best Western Seven Seas is conveniently located for access to downtown San Diego, the beaches, Sea World, and Old Town. It's an older property but appears to have been remodeled fairly recently. The grounds are very well kept and my room was clean, quiet, and very comfortable.. Staff members had a ready smile and helpful attitude. The restaurant is nothing special with a mediocre menu, but excellent service makes up for that. My ADA room gets a B- for getting most of the code right but missing on a few important points. All in all, this is an above average B/W and we'll be back.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Boulder1965: Thank you for your nice remarks in regard to our well-kept property and for choosing us for your recent hotel accommodations. As you know, our conveniently located property is close to all San Diego has to offer. The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. As a matter of fact, exciting things are yet to come during our $2 million renovation. Guest satisfaction and meeting with their expectations is important to us, so we are happy to have met with yours! It is important to note that our property is ADA compliant, however, if there are other specifications that you would like to bring to our attention, please feel free to contact us directly to provide us with additional details. Thank you for taking the time to write a review and we look forward to welcoming you back! Most Sincerely, Best Western Seven Seas Management and Staff

"Excellent hotel experience"

5
11/12/2015

This is the first time I have ever been moved to write a hotel review, but this hotel far exceeded my expectations. It is in the same area as a number of other low-budget properties, and I have stayed in several because it is close to my daughter, but from this point forward I will always choose this hotel. The check-in process was smooth, the property was well-maintained and the room itself was clean and very comfortable. The WiFi signal was strong, and parking was plentiful. The service and quality in the full bar and restaurant were both above average--and a surprise to even find in a low-budget hotel. I still can't believe the low price for the very high quality!

"Decent rates, good value for the money"

3
09/12/2015

One-night stay at the Best Western Seven Seas in San Diego. Good value for the money. Room was okay-sized and the bed was comfortable. The room is well insulated from the road noise but due to that it felt bit stuffy inside. In addition, there were smokers outside on the balcony so you just wanted to get in your room or get out to your car quickly. The bathroom was reasonably clean and looks to be recently updated. The registration staff was friendly, welcoming and efficient. The grounds look okay. Parking was bit tight at it seems they were high-occupancy that evening. I only spent one night at the property. It's a good value for the money. It's not terrible nor exceptional. Not compelled to recommend it though it's not all that bad. Location bit of a challenge but easy once you maneuver by the back road.

"Gross, no hot water & falling apart"

1
07/12/2015

There was hair in the "clean" room, severe lack of hot water i.e. cool showers, mattresses worn out and hatefully uncomfortable, bugs and the sheets were threadbare and rough. Changed hotels right away in the morning

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Robyn M.: Thank you for taking the time to write a review and being our guest! The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of all our guests. We apologize for not meeting with your expectations and wish your concerns would've been brought to our attention while you were still here, so we could address your dissatisfaction. Please know your comments will be shared with the appropriate Department Heads and the Staff for specific training purposes, as guest satisfaction and meeting with their expectations are quite important to us. Exciting things are yet to come with our upcoming $2mil renovation. We are thrilled and look forward to the opportunity of welcoming you back! Most Sincerely, Best Western Seven Seas Management and Staff

"San Diego Stay"

5
07/12/2015

This is a terrific hotel. I make it a point to stay here every trip to San Diego. The grounds are beautiful and the amenities are great! Ask about the PG program. The PG lounge is awesome! The staff is eager to help in any way,

"Fun Time"

4
04/12/2015

Just for fun filled week end everything was clean and nice the staff was very cool the heat didn't work the best be it did its job. the restaurant had cool prices they had plenty of parking location was good too.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Kenneth C.: Thank you for taking the time to provide us with your feedback in regard to your recent stay. We are delighted you appreciated the cleanliness of our conveniently located property, as well as our nice Staff and plenty of complimentary parking. It is also great to know you had the opportunity to enjoy our onsite restaurant, Seven Seas Café, and appreciated the value received. Thank you for choosing the Best Western Seven Seas in San Diego and we look forward to welcoming you back! Most Sincerely, Best Western Seven Seas Management and Staff

"Sweet Dreams"

5
27/11/2015

Great location. In close proximity to a ton of restaurants. The room was comfortable and quiet. We went to Qualcomm Stadium the next day to watch the Chiefs wallop the Chargers which made the trip extra special. Thank you for a great accommodation.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Brett H: Thank you for taking the time to provide us with your positive feedback and being our guest! We are delighted that you enjoyed our great location, which is close to all San Diego has to offer including a ton of restaurants – as well as our own onsite restaurant, Seven Seas Café. It is great knowing you also appreciated our comfortable and quiet guestrooms. Thank you for choosing the Best Western Seven Seas for your recent trip and we look forward to welcoming you back on your next visit! Most Sincerely, Best Western Seven Seas Management and Staff

"San Diego"

5
25/11/2015

We have stayed here several times and find it is the most reasonably price hotel for the quality. Rooms are ample and is very quiet for being near highways. It is centrally located for all tourist activities.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear butler66: Thank you for your positive comments in regard to your recent stay with us. As you know, the Best Western Seven Seas is conveniently located on Hotel Circle in the Mission Valley area of San Diego, which is “positively in the middle of it all!” We are delighted you appreciate the value received while choosing us for your hotel needs. Thank you for taking the time to write a review and we thank you for your loyalty! Most Sincerely, Best Western Seven Seas Management and Staff

"Nice place to stay"

3
22/11/2015

Fairly quiet room close to everything, very good value for the city, had everything we wanted. Good value for the money. No breakfast served like most Best Westerns but they do have a restaurant on site, a discount is offered for lunch and dinner, not sure why breakfast was not included in deal.

"Good location and services"

4
22/11/2015

We originally thought we would have to pay taxis to go anywhere. The hotel provides free rides on a shuttle to the airport which is only 15 minutes away, and also to San Diego Zoo and Sea world. You can also request a certain time and location to go somewhere ahead of time. A lot less stressful than calling and or flagging down a taxi. Very friendly staff and service.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear cad9757: Thank you for your kind remarks in regard to your recent stay and for being our guest! Your business is very important to us and we value your feedback. Guest satisfaction and meeting with their expectations are quite important to us, and we are delighted that we met with yours! It was our pleasure to provide a great experience and we look forward to welcoming you back to the Best Western Seven Seas in San Diego. Most Sincerely, Best Western Seven Seas Management and Staff

"The right choice"

5
19/11/2015

BW Seven Seas will be the right choice to make if you need a room close to San Diego and attractions. You get excellent service, nice pool and hot tub, with an exercise room. Comes with a nice restaurant with good service. Ample free parking, with a shuttle service to airport if needed.

"Well priced room"

4
18/11/2015

Well priced room that was very clean. This hotel is conveniently located near Old Town. The hotel is somewhat dated, but overall in good condition. Have stayed at this hotel several times wit good experience each time. This is one of the most economical hotels on hotel circle in the San Diego area.

"Best Western 7 Seas"

3
17/11/2015

Just OK...restaurant was convenient but overpriced. Probably has to do with the area it was located in. Hotel was convenient to most areas of interest, such as Old Town. the USS Midway Museum, Balboa Park, the Zoo, MCRD and the airport.

"Decent"

3
16/11/2015

Not bad for hotel circle slightly out dated but clean the restaurant isn't terrible either I guess hot tub is open 24 hours a day pretty grounds slightly inconvenient location however absolutely must have a car

"Ok hotel with a nice pool"

4
16/11/2015

Nice and clean rooms with an average size. The pool looked very inviting, but unfortunately we didn't find time for that. The hotel offered free parking and was easy to reach as well as a good starting point for other trips to downtown (with the car), but on the other hand side it is located near really busy roads. In general, a rather average hotel, which served its purpose as a place to stay the night, while spending the days exploring everything San Diego has to offer.

"Certainly not the Best Western on this occasion."

2
16/11/2015

Had two nights here recently and was surprised at how basic it was to stay there. Having stayed at Best Westerns in other locations which were comfortable, roomy, spacious and attractive, I find it very hard to offer any words of encouragement to anyone looking for an endorsement of this place. On entering the main reception, there was a funny smell which immediately put me off. Then the receptionist on the main desk was wearing a leather jacket. Then came the no smoking warnings, deposit if there is anything broken/stolen. No real smile from her either. Not a great start. And then there were the rooms which were small considering it had two double beds in them. The beds were uncomfortable. The television in the room was basic, half the channels were not tuned in properly. The bath was very shallow, the toilet was not the best at flushing and made a loud noise when filling back up with water. It had a real 1970s feel to it - there were workmen fitting new carpet to the rooms when we were there but I couldn't say for sure if they made it to where we were staying or not. The site was not secure either as anyone could drive in and around to your rooms - no safe in the room either. For the price I paid, it was not value for money. The swimming pool was heated however but the table tennis facility was poor with the bats in need of repair and out of the two balls supplied, one was cracked and another had a dent in it - and the table was not put together properly. All in all, a disappointing experience from "Best" Western and would only use again as a last resort.

"NEVER AGAIN "

1
16/11/2015

Everyone's taste and budget is different so I hesitate to do this review but feel I must. I called the hotel ( actually motel) and was given all the best answers but found it was very much different then what I was led to believe This hotel (motel ) was very old and they said they were upgrading. I guess upgrades are obviously different to each person. The bathrooms were clean but chipped and scratched tubs. Old outdated colors and indoor outdoor floor covering. The towels were thin and poor quality as were the sheets and bedding. The outside was in bad need of upkeep. We would not have remained if this had not been a business rate. Fortunately that will never be an option again. We had to tote the bags upstairs and back down. Nothing near by to eat at unless you drive about 6 miles each way. We left as early as we could in the morning to go on to a lovely hotel

"One night"

1
15/11/2015

This motel is very tired - rooms need a renovation. Room smelled when I opened the door and had to air the room out with the door open. Was not interested in eating at the restaurant after the state of the room.

"Bare Bones"

3
15/11/2015

No frills, no perks, no complimentary breakfast, not even a clock. There is a cafe and lounge on site, but If creature comforts are your thing, pick a different place. The place is dated but will suffice if you just want a place to sleep.

"Positive feedback"

4
13/11/2015

Satisfied with hotel, room, pool, parking and everything. Surprisingly we were not disturbed by the highway located very close. At breakfast we were offered table on top of a "scullery station". Had only 1 out of 3 breakfasts at the hotel

"best shuttle drivers"

5
11/11/2015

the shuttle drivers taking us to the marine base for our special day for our sons graduation ......is the best reason to book this hotel. other services were very good to but the decision lied with the shuttle service to the marine base...

"Old but clean"

3
10/11/2015

It is dated but clean and comfortable enough for a night's stay. Renovation of it's rooms will make it a better hotel. An additional comment is that we could hear the noise from outside or the other rooms.

"Not impressed"

2
10/11/2015

Best Western's are usually really nice, not this one. No luxury, odd smell, poor quality tv, heating didn't work, no blankets in the room, nothing special for the amount of money you're paying that's for sure.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Jamie, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Most Sincerely, Best Western Seven Seas Management and Staff

"Concert"

5
09/11/2015

We needed a room close to the concert venue. Checking in was very simple, not hassles. The room was clean, very reasonable for the area and close to the venue. The front desk fulfilled all our requests. Giving us a 1st floor room and side by side rooms.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Couple, Thank you for your recent stay at the Best Western Seven Seas and for taking the time to write a review. It is always gratifying to know that our performance was effective and appreciated. We are grateful you took the time to let us know of your satisfaction, and we look forward to welcoming you back on your next trip to San Diego. Most Sincerely, Best Western Seven Seas Management and Staff

"If you only need a bed to sleep in..."

2
09/11/2015

Stayed here for a couple of nights. Checked in late and was told where our room was and then "dismissed" rudely. When I asked for clarification about the location of the room, I was treated like a I was bothering the night clerk. As for the room, the pictures on the BW web site are really misleading. Room has not been updated for quite some time and was very musty. My son started feeling dizzy from the mustiness so we started running the fan just to clean out the air. The mirrors on the wall may make the room feel bigger (which since its so small where quite needed), but gave the room a "creepy" feel when sleeping next to them and looking at yourself in the mirror. There are so many choices in San Diego I'd look elsewhere unless price is you primary driver or free WiFi which was surprisingly strong in our room.

"First stay here."

3
06/11/2015

This was our first stay in this SD BW and it was good. Typical motel style complex, quiet, and well looked after. Had a great evening in Zack's Bar in the hotel, very friendly staff and patrons. Was surprised how quiet it was with the freeways on two sides of it. Could check it out again.

"GREAT LOCATION & THE PRICE IS RIGHT!"

5
03/11/2015

A stone's throw from the airport and close to downtown San Diego. Very clean, quiet and relatively inexpensive. Helpful staff. Great menu in the bar. I'll stay there when I go back to San Diego in a few months.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Cynthia Thank you for your recent stay and for taking the time to write a review. Guest satisfaction and meeting their expectations is very important to us. The Best Western Seven Seas thanks you for your feedback and looks forward to the opportunity of welcoming you back on your next visit. Most Sincerely, Best Western Seven Seas Management and Staff

"Awful, unprofessional, rude - Never stay here"

1
27/10/2015

I booked this hotel for our San Diego vacation months in advance using my Best Western account, my member number , everything. I called in the day we were supposed to check in (I called in the afternoon) to let them know that we would be checking in late and the person told me it is all OK if we arrive before midnight, We arrived there at around 11 pm, I walk in to find out that my reservation was canceled and the room given to someone else. When I ask why, the answer is , well the afternoon personnel does not communicate with the night personnel to tell them stuff like that. As if I had called an individual on his personal phone to tell them that I would be checking in late. I called a Best Western employee...how can they say that employees do not communicate? Moreover, they hadn't only given the room for that night, but for the coming other 4 nights I had booked it and the hotel was fully booked. So, my husband , myself and our 3 years old daughter were now at 11 pm...on the streets of San Diego without a place to sleep. I called the Best Western call center, just to find out that they are not responsible for the actual hotels that use their brand and they could give us a room somewhere near Mexico for 400 USD per night...because they cannot match the price, again because they are not responsible for hotels. Never stay here! We booked Marriott instead and had a wonderful trip. The difference in price is not that large to have to put up with such rudeness.

"Last Minute Trip"

5
27/10/2015

We were thrilled to find availability at this hotel, as we booked it the week before our trip. Most hotels were sold out in the area, so we were pleasantly surprised to find comfortable, clean, and hospitable accommodations. We loved the location, which was within a couple miles of Old Town San Diego. If we ever need to return, I will definitely book this hotel.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
October, 30. 2015 Dear Maria Elena We thank you for choosing Best Western Seven Seas for your recent hotel accommodations. We are delighted to know we met your expectations at a busy time of year and that you enjoyed staying in our clean, comfortable guestrooms. We thank you for your feedback, guest satisfaction is always important to us. We look forward to welcoming you back on your next trip to San Diego here at the Best Western Seven Seas. Most Sincerely, Best Western Seven Seas Management and Staff

"Great Cruise Package!"

5
25/10/2015

All staff was friendly and helpful they helped with dining suggestions and directions as well as accommodating for our special needs group member. The cruise package was great. It included a place to keep our car while we were on the cruise itself. Convenient shuttle service to the pier was greatly appreciated! We didn't use the pool and spa, but they sure looked inviting and we LOVED the landscaping too. Lush and green. The room was comfortable and clean.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
October,30.2015 Dear Lisa Thank you for choosing the Best Western Seven Seas for your San Diego accomodations. We're glad you enjoyed your stay with us and appreciate you taking the time to write a review. We are very pleased we were able to meet all your needs and that you enjoyed out beautifully landscaped grounds and our clean, comfortable guestrooms. We look forward to welcoming you back on your next trip to San Diego. Most Sincerely, Best Western Seven Seas Management and Staff

"Stay was too short."

5
23/10/2015

We were looking for a Best Western Hotel near the SAN airport. We found this nice hotel nestled in a beautifully landscaped scene. The hotel was quiet, clean and comfortable. I would certainly stay there again. The rates were very reasonable and I can't wait to go out there again.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear. Mike Thank you for your nice comments regarding your recent stay. We are happy to know you found our location convenient and that you enjoyed our quiet, clean and comfortable rooms in our beautiful property. Thank you for choosing Best Western Seven Seas for your hotel accommodations and we look forward to seeing you on your next trip. Most sincerely, Best Western Seven Seas Management and Staff

"Hotel Circle"

5
22/10/2015

I really liked the location of this hotel. Walking distance to the trolley & the mall. I was warned that it might be a little noisy since it was next to the freeway, but my son and I didn't hear a thing. We were in town to watch the Steelers vs. Charger game. (Steelers won!) We were pleased with this hotel. We will definitely stay here again when we visit San Diego.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Brenda: Thank you for taking the time to write a review and being our guest! We are delighted that you really liked the location of our hotel, which as you know, is within walking distance to the trolley that drops you off right in the Chargers Stadium parking lot. Perfect, if you are visiting for any game at Qualcomm, and feel free to “tailgate” pre-game and post in our infamous Zack's Bar. Your business is very important to us and we value your feedback. Guest satisfaction and meeting with their expectations are quite important to us, and we are happy to have met with yours! It was our pleasure to provide a great experience and we look forward to welcoming you back to the Best Western Seven Seas in San Diego! Most Sincerely, Best Western Seven Seas Management and Staff

"Satisfactory"

3
22/10/2015

A bit outdated and could use some upgrades/updates. If you book the reservation through Priceline or any other third party, don't expect to get points. The overall stay was satisfactory, if all you are expecting is a place to spend the night and not spend much time in the room/location.

"Acceptable, nothing fancy"

3
21/10/2015

The hotel is fine for $80 a night. There's a fitness center and a pool, the parking is free, and it's close to a lot of things. The staff is very friendly. The room was okay, although I thought the outdoor ashtrays were too close to the rooms.

"reservations"

4
19/10/2015

had plugged toilet had problems with nreservations,which happens often,i have made reservations using my points as i am a best western member and have always had problemsupon check in.i would like to feel comfortable when using my points.i will be using best western for my needs but would like it to bemore accurate when making and using my points.

"Nice Clean Room"

5
18/10/2015

We really enjoyed staying in this room. It was very clean and the decor was nice. The location was not hard to find and it was nice and secluded. Area was nice and the outside was pretty. The staff was very helpful and happy. Overall amazing experience.

"Find Another Hotel"

2
18/10/2015

This Best Western is the worst we have stayed in our past three years of traveling and using BW facilities. Find another place to stay. We had a 90 minute wait at the airport when we were told it would be 40 minutes. Upon our arrival at the hotel, the receptionist was unapologetic and bordering on condescending when asking about the delay. The restaurant staff were slow and non-attentive after the order was placed and received.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear T326KTpauln: Thank you for providing us with your candid feedback. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We always try to do our best when quoting shuttle service wait times which are estimates. Unfortunately, the routes from our hotel to the airport are currently under construction, which can affect the traffic and subsequent wait times. We hope you will consider staying with us again, so we may have another opportunity to provide you with an excellent experience. Thank you for taking the time to write a review and for being our guest! Most Sincerely, Best Western Seven Seas Management and Staff

"My Go To in San Diego"

5
17/10/2015

I actually stay here when I have a gig in San Diego which is numerous times and for a number of years. Great price and quality! The diner is very convenient. They were very accommodating one year when the roads were flooded as if I were in a family run business not a cooperate chain. The location is not down town which I find nice and quiet and still a. easy drive to everything.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Roxann: Thank you for such kind words regarding your recent stay! We are delighted you find the Best Western Seven Seas to be of great quality and value. It is also great knowing you also enjoy the convenience of our onsite restaurant – Seven Seas Café – and location, which is close to all San Diego has to offer. Thank you for continuing to choose us as your “Go To” for nice and quiet hotel accommodations. We look forward to welcoming you back on your next trip – whether for your next gig or leisure visit! Most Sincerely, Best Western Seven Seas Management and Staff

"Disappointed"

1
17/10/2015

I just came from a 5 hrs drive. Ready to get some rest. I have stayed at another Best Western in San Diego and was pleasantly surprised with the cleanliness and well maintained rooms. I walk in my room at this location and am disappointed as soon as I walk in. Everything is so small, which is understandable due to the age of the hotel. However, it doesn't excuse the room not cleaned well and the overall room needs a facelift. There's nothing wrong with an older building but there is something wrong when you pay 100 /night for a room that makes you feel like you need a shower. The bathroom tub has a patch poorly done. The sink counter had dirt on it. The towels were brownish in the middle. Good thing I brought my own. The remote for the tv is practically Brown on the face where it should be white. It even says the word clean on the bottom! And the front door doesn't feel secure, raggedy and old. Please give this hotel a facelift! Just want to mention that the staff is friendly and helpful. They are the only positive to this experience so far.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Desiree S.: Thank you for taking the time to provide us with your feedback. Guest satisfaction and meeting with their expectations are quite important to us, so it will be our pleasure to share your nice comments with our helpful and friendly staff. The Best Western Seven Seas is an older property; however, we are continually upgrading our guestrooms, exterior, and other amenities in order to meet the needs of our guests. Exciting things are yet to come with our upcoming $2mil renovation beginning toward the end of the year. We are thrilled and look forward to the opportunity of welcoming you back! Most Sincerely, Best Western Seven Seas Management and Staff

"Great Value and Location"

4
16/10/2015

Hotel is a great location central to almost any activity in SD. Value is very good. upkeep and cleanliness is great. Ample free parking. Internet speed and availability was ok. AC worked great. Bathroom water temp and pressure were excellent. Pool was good and property has 2 hot tubs. Service was good. Cons: beds in our room were same hardness as the floor and left us in pain every day. on site restaurant is way too expensive for food types and quality especially the breakfast. Multiple flyers for fly-by-night food delivery places left in room. do your own Internet search and order from other known local places that deliver.

"Best Western Seven Seas"

5
16/10/2015

The Seven Seas was an excellent hotel for what we needed..access to the interstates, clean, quiet, with a nice pool, saltwater hot tubs, solid food, an attentive and personable staff, and a great overall package. Spent four months at the Seven Seas and enjoyed it. We will be back again! Thanks, Dave

"Just fine for the center lane experience"

3
15/10/2015

I found my room to be ample and clean. No issues to speak of. If you expect glamour go someplace else. This is just a good solid hotel at a reasonable price. I made the free coffee in the morning and with three powdered creamers it tasted just fine and I am a coffee snob. My room had a mini fridge which came in handy to store 3 waters, an orange and my medication. I had a room on the ground floor and you can pretty much hear others coming and going. I wish it had HBO or other channels of TV but if you pay, you can order current movies. WiFi and parking are free which is nice. The pool and landscaping are very nice. Check in staff is also nice and I arrived early and was given my room easily. I would stay here again.

"just okay"

3
15/10/2015

The shower went from hot to cold. Not good. The toilet screamed like a pig going to the slaughter every time we flushed. The towels were very rough and scratchy. Too much bleach in laundry I am sure. The beds were hard, but we slept okay. Grounds were lovely. I asked for more coffee from a maid. She gave me gave me a rude look. But, gave it to me. They had one outlet for the coffee maker and hair dryer. No sharing outlets for anything else.

"Best Weekend Ever"

4
14/10/2015

My husband and I stayed for a weekend. I was not thrilled with the decor, but the room was very clean. The bed was comfortable, so we were able to sleep well. The bathroom was old, but clean. There's a laundromat on the premises and we were close to it. I found that quite convenient. I had lunch at the cafe and really enjoyed my order. We spent one night at the pool and relaxed there for sometime before retiring for the evening. We stayed in room 409 on the first floor. We didn't have a view, but that's OK, because it was very quiet. Parking was easy to come by. We left on a Monday quite pleased. We'll stay there again without hesitation. By the way, the staff was very friendly. I recommend staying there.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Patrick B.: Thank you for taking the time to write a review and being our guest. We are delighted to have been a part of your “best weekend ever”! It is great knowing that you and your husband enjoyed our onsite restaurant, Seven Seas Café, and its food for both lunch and dinner. We are also glad you had a great time relaxing by our pool on Saturday night. Guest satisfaction and meeting with their expectations is quite important, so we are happy you left with smiles on your faces! Thank you for choosing the Best Western Seven Seas in Sn Diego and we look forward to welcoming you back on your next trip! Most Sincerely, Best Western Seven Seas Management and Staff

"Average for what you Pay"

3
13/10/2015

Old, but fairly well maintained. In room lighting was minimally adequate. Restaurant good. Only one computer in lobby which was out of order. Overall, a decent value for what you pay. I only stayed 2 days, but might consider booking again.

"One night stay"

4
12/10/2015

The night staff was wonderful, morning staff not so much. The room was nice, quiet and clean. The shower was unpleasant-little water pressure and the temp changes randomly. The food at the cafe was good, but service was a little "firm". Overall, not bad. I would stay again, the atmosphere was nice and it was close to where we needed to go.

"Great Stay"

4
10/10/2015

We enjoyed our stay, we relaxed in the lounge and talked to friendly staff. We are close to the mall and old town San Diego, family friendly. The beds could be a bit more comfortable, but worked for our stay. We would .be back.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Andrew R.: Thank you for taking the time to provide us with your feedback and being our guest! We are so happy you enjoyed your stay with us by relaxing in Zack's Bar and talking with our friendly staff. The Best Western Seven Seas, as you know, is conveniently located to all San Diego has to offer and family friendly. We are delighted we met your needs and look forward to the opportunity of welcoming you back on your next trip! Most Sincerely, Best Western Seven Seas Management and Staff

"Ok"

3
08/10/2015

Not bad.. Room is nice. I asked for a Bottom floor because my knee. I got room 107. Approximately 20yards from parking.. But directly across from pool. I dragged all my gear (I'm active duty military ) up a set of 2 steps . Oh well right .. You get what you pay for?

"Like A Tropical Paradise"

5
06/10/2015

This was a great escape from the desert heat, but I wasn't expecting such lush grounds, like being in Hawaii. There is a cafe that offers room service, which was also unexpected. Two Jacuzzi, and a nice pool. Paradise without the high prices of a tropical vacation. So, yes, I am smitten.

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear Marian: Thank you for your nice comments! We are so glad we could help you escape the desert heat with our lush landscaping in a tropical like setting. Guest satisfaction is quite important to us and we are delighted to have exceeded your expectations. Marian, we are pleased to hear you are smitten and we look forward to welcoming you back on your next trip! Most Sincerely, Best Western Seven Seas Management & Staff

"Great Hotel"

4
06/10/2015

Except for noisy shower and air cond everything else was great the staff is excellent the landscaping above and beyond food in restaurant expensive but goodIf not for noisy shower and air cond it would have been great

bw7seasMGR, General Manager at BEST WESTERN Seven Seas, responded to this review
Dear John C.: Thank you for choosing us for your recent hotel accommodations in San Diego! Guest satisfaction and meeting with their expectations are important us, so it will be our pleasure to share your comments with our excellent staff. We are glad your enjoyed our lush landscaping and our onsite restaurant, Seven Seas Café and its good food. We appreciate you bringing your concerns to our attention and please know your comments will be shared with the appropriate department in order to be addressed. Thank you for taking the time to write a review and being our guest! Most Sincerely, Best Western Seven Seas Management and Staff

"Great location"

4
06/10/2015

Centrally located to all attractions and stadiums. Clean and comfortable. We would stay here again. Restaurant was on site and food was good. Servers were very helpful and happy! Room was small for two of us, but clean and comfortable. Staff was pleasant!

"my third stay"

5
06/10/2015

this is the 3rd. time I have stayed at the Seven Seas in as many years it well placed for all attractions in San Diego. the grounds , pool and restaurant are all of a high standard. an added advantage is you can park right outside your room. there are also restaurants in walking distance and as with most Best Westerns the staff are always attentive Well done Seven Seas again!!!!

"Bad Check In Experience"

3
02/10/2015

We were very disappointed that while we made a reservation for a lower level room by the time we checked in we were forced to take a stairwell up to the second floor. We specifically asked for a lower level as my mother has bad hips and a hard time climbing stairs. The second floor would have been fine had there been an elevator at least, but there was not which resulted in us hauling her luggage up for her so she wouldn't fall. We were very displeased by this to start with, but what added insult to injury was the extremely rude nature of the check in receptionist.