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A Memorable Hotel Experience
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Best Western Rewards member here and this was definitely one of the most average BWs I've stayed in, period. No recognitition as a rewards member, they were conveniently out of water upon checkin (Rewards benefit) BUT there were bottles FOR SALE in the room for $3.50 each. Keys didn't work initially and had to walk back to the desk to replace, refrigerator was open and off when we got there and no microwave in the room. Hot tub was out of order. Staff were NOT friendly or helpful at all either upon checkin or checkout. Breakfast was not free as is the norm with most Best Westerns and there was not even free coffee in the lobby. Pros are that it's convenient (even by transit - bus stop across the street), the property is well landscaped and there is plenty of parking.
Our room was very small. Damp and noisy we were right next to the ice machine. People getting ice at night and in the morning as early as 6 Musty smell coming from air conditioner. The bed was conformable. Bathroom was clean . We were there for 4 nights.
Rosalia head of housekeeping was amazing when we had to move 3 times due to plumbing issues. The rooms were comfortable and clean. Great location once we got a functional room! Price was very reasonable for the area. 10 minutes from all locations
great location, free and many parking space, clean cozy restaurant , good place to hang out with small group of friends and family and great price I have stayed maybe 5 times in the past 3 years in this hotel , and I always enjoy it only bit problem, I saw 3 homeless guy hang out in exit area
The room was humid the ventilation was horrible, it made my clothes smell and I had to do laundry to get the wet smell out.i stayed there 2 yes ago now never again. Left a review on yelp. Hotel needs to fix this ventilation system. Oh the bar needs a blender as well.
This hotel is of a very poor standard. I paid over $500 for 2 nights and it does not worth this price at all. We were very disappointed by the state of this place. The room was smelling of damp and to be honest, this place need a face lift and some serious work. I was told by the receptionist on the phone when I booked that the hotel was very nice to find an old place with no character, a lobby that is doll and unpleasant staff, not really welcoming as they should be. We travel a lot and book hotels all the time, this is definitely a rip off. If you want to make that type of money a night, you need to adjust the standard of this hotel. This is not HILTON HOTEL!!!!!! Our advice is do not book this hotel. It is outdated.
Four reasons to choose this San Diego favorite of ours. Easy access away from traffic noise. No resort fees or parking fees. Easy parking close to rooms in 5 two story buildings(no elevators).On site restaurant for breakfast and dinner.We had the basic double bed room with shower over tub and instant hot water which we enjoyed. Everything was clean and in good shape. Nice to stroll around the lush mature landscaping. Didn't check out laundry area.
The hotel is in a great location. It's is near attractions. The beds are comfortable but the rooms are out dated and need more of a cleaning. The towels are old. If you are looking for an affordable place to stay in the area this is the hotel. You get what you pay for.
First of all we got in super late during a weekend when the Tiki Oasis was in town and this was the backup hotel for them so we probably had the least choice of good rooms left. This is your basic motel honestly. We were on the second floor and found our room with the air conditioner unit leaking fluid out the window as we arrived. I was hoping since it was quite hot out this wouldn't be an issue. The room has seen better days. The lock on the inside looked like a chair or something had been thrown at it a few times and was quite beat up. The air was running a bit on the warm side but nothing I couldn't deal with. Now the bed...my reviews are 90 per cent about the comfort of the beds. This one did not get any stars. The bed was hard, the pillows bite size and flat and by the time we left two nights later my back was in pain. This room is in dire need of updating - some of the rooms I saw on the website did not match what I stayed in and was very disappointed. Since work paid for the room I can't complain about the price but think it was a bit pricey for what was given.
The hotel met all our needs, all of the staff was friendly and helpful. Destiny S checked us in, directed us to our room, and answered any questions that we had. Any imperfections were easily overlooked, because the overall stay was great. As always Best Western has the most comfortable bed and the best pillows! We'll definitely be back!
This was the very worst hotel/motel experience that I have ever had. The second biggest problem was that we found a bedbug infestation in my daughter's bed. The biggest problem was that the staff responded to our concerns about this (and the photo and video that we provided) with mockery, sneering, and faux counter-accusations, as if we were trying to scam the motel by seeking alternative accommodations shortly before midnight. This was not the only problem. The water in our room smelled strongly of sulfur or sewage (a rotten egg smell). There was bottled water in the room, but it had a price tag, and the front desk staff refused to comp it after I reported that the tap water smelled awful and unsafe. As with the bedbug infestation, the staff responded to such concerns with sneering, bullying, defensiveness, and counter-accusations. This is a budget option, but we incurred significant costs when we realized we could not stay in a room with a bedbug infestation. For people who might find this motel appealing because of the fitness center and pool, I should say that this is an enormous complex, so we were not really able to enjoy the facilities, due to the large number of people sharing a somewhat small pool. The fitness center is in the pool area, which is closed between 10PM and 8AM, so I was not able to squeeze in a workout by getting up early. I should also note that we found stains on the carpet in our room and there was a dead bird outside of our door on our first AM.
The room was dirty and smelly. There was a water leak under the sink and carpet in front was wet. Carpets were old and dirty. Noise can be heard from the adjacent rooms. On top of it there was an emergency water break and water was turned off for several hours. The hotel staff did not even offer a complementary bottle of water to brush teeth with in the morning. Not the best selection. The only good thing was the price but still not worth it.
Most horrondous hotel ever, most discourteous and helpful front desk that I have ever come across in the world. Live bugs in the bathroom. despite their recorded voice saying power strips are available in room, and despite asking 3-4 times no one could give us a power extension cord. Again we were told that microwave is available for asking. Called yesterday at 8.30 am, i was told they are sending it soon. Called again at 10.30 AM- was told that microwaves are occupied in rooms and once check outs happen we would get. Called at 11.45 yesterday, now some lady by name Dee said that these are just not available and whosoever said was not correct and she doesnt care what has been told me earlier. She also said that Microwave is available near reception and we can bring our food there. Today I called again if we can bring food and where should we bring, the lady Janet said there is no such thing available, when i told about converastion yesterday, she said she would check, the call was put on hold and then horror some one else responded, and again same thing happened, and this time 3rd person responded and she was even more curt. When asked if I could help some complaint id- she said there is none, and i could come to front desk and take manager's card. WORST FRONT DESK and worst hotel experience ever.
Front desk staff (afternoon to evening shift) has poor customer service. You call and they immediately put you on hold for up to twenty minutes and once you do get a hold of them they don't know how to talk to clients. The room smells musty, moldy and humid and the room is full of drain gnats.
This hotel is in a great location, and it was quiet. However, the rooms are rather small and dated. The hotel looks "tired". On first look, the room seemed cleaned, but the rugs were filthy. I walked around the room without shoes on and the bottom of my feet were black. The rugs need to be shampooed or replaced with flooring. It was disgusting. The pillows are too lumpy and soft. Also, our room had not been cleaned in 2 days and I asked on the 3rd morning, for it to be cleaned. We came back in the evening and the room had not been cleaned. The staff were not that friendly either. Overall, it was not a great stay. We will not be staying here again. Sorry Best Western.
Ok for a less expensive stay. Staff was a little rude. And property was dirty. The rooms are small and dated. But it is located near many attractions and events. If you are looking for luxury this is not the right place. But for a decent budget friendly option I would recommend.
Friendly welcoming staff, large guest rooms, conveniently located with plenty to do in the surrounding area.
I would highly recommend this hotel to friends, family, and even my enemy if they are staying in San Diego. The staff had phenomenal customer service skills and had me booked into my lovely room within minutes. The greenery and amenities were top of the line with a hot tub and pool to unwind from your long journey. Some of the rooms include balconies or patios to relax on and they are surrounded with greenery to enjoy looking out.
This Best Western is slightly above a Motel 6. Could use a revamping. Cosmetic damages all throughout. Bathroom is small and dingy. Restaurant food is decent. A little overpriced. I've stayed at nicer Best Westerns for cheaper cost.
This hotel is tucked alongside the hills of Hotel Circle. The rooms are nice and the property has a pool. A good value for the price.
We have stayed here before and the place is starting to show its age but, is still well kept. Close to all things fun in San Diego and has a great little restaurant right in front that is convenient with friendly people and good food. Friendly and helpful staff add to the experience. The beds are quite hard so be prepared if you normally sleep on a soft mattress.
Towels were Dingy, my room smelled old and unclean. Room was not sanitized. The closet hangers was rushy. We went to Ross to purchase new towels 3 sets, sheets and comfort set. Went to Target to buy cleaning supplies bleach, candles, cleaner for the shower and Lysol spray and wipes. Overrated not satisfied at all with this location.
The stay is sufficient. Given the time and area, I have precious few complaints. Still, the mini fridge was broken. It seemed more trouble than it was worth to get it fixed, but it still made it difficult when we needed to keep leftovers(especially since there is no free breakfast)
For the price of the stay, my expectation was correct except the odor and no hot water and shower. Other than that, it was pleasant since we only used it to sleep in bathroom purposes.
This hotel has beautiful landscaping and is very pleasant looking. The front desk staff as well as the housekeeping staff were very friendly. We didn't use pools, fitness center or restaurant so I cannot rate those amenities. Internet worked fine and room was clean. The only negative I can say is that the beds seem old and are uncomfortable. Also, the pillows are small, not standard size and there is very little bedding. For the price point though, it was fine.
They're so comfortable and with good location and so clean, i love the prizes they're exactly what we need
This hotel has traditional rooms that are very clean and comfortable. The resort style layout is picturesque with a great pool areas and separate hot tub area. They have a huge guest laundry room that has lots of vending.
My wife and I recently traveled to San Diego, to visit family so we booked reservations at the Best Western Seven Seas (04-04-2024/04-07-2024). We arrived about 11:30 pm to check in and received our room key. It was very late and we were very tired and all we wanted to do was get a shower and get some sleep. When we pulled back the sheets and there was dried blood on the sheets where the last person had slept. This was extremely upsetting to us to see someone's blood staining the sheets of the bed we were supposed to be sleeping in (see Photo). During this time, we also noticed that the hand towels were obviously dirty and wrinkled. I called the front desk to notify the clerk and he readily switched our room. He was very polite and understanding and apologized for the inconvenience. I left my cell number with him as I wanted to talk to the manager when he/she came in the next morning. I was told by the clerk that the managers Sally or Steve would be in around 10:00 am. I stopped in the next morning to see Sally or Steve and was told by Wanda (not a very nice person) that the manager would not be in until 3:00 pm and asked if she could help. I explained what had happened to us last night. At this point she became very indignant and went on to explain that she had “been in the business for 28 years and had never seen or heard of this happening ever before and said that she inspected the room after the maid had cleaned it”. Wow, she was actually called me a liar!!! I wasn't about to get into a verbal altercation with this employee. I once again, left my number with the front desk clerk so Sally or Steve could call me. The front desk clerk said she would call me in an hour after she talked with her manager. I said that was fine as I wanted to speak to someone about this. Well, it turned out that neither manager had the decency or took the responsibility to call me to address the issue. I was going to talk to the manager about refunding the cost of our room for that night. Since I didn't hear from either manager or the front desk clerk, I called the Best Western main number and reached a Customer Service Representative. I explained what had happened to us at the Seven Seas location and asked to speak to a Regional Manager or a Regional Director. I was sent to another CSR and soon realized that I would not get to speak with someone outside of the CSR loop. I did ask her to have that night comped and she gave me points for a free night. As this point, I am very frustrated with not being able to speak with a Regional Manager or Director I agreed with the free night offer and ended the call. I have to say that I have never been treated like this at any hotel that I have ever stayed at. The lack of concern for our horrible experience and then I was basically called a liar when we I tried to explain the situation to the hotel staff. I know that this is not a perfect world but, I do expect to be treated with some dignity and respect. After everything I had to go through I am asking to have our whole stay refunded. My reasoning for this is the lack of communication from the hotel managers, lack of concern for this incident and the disrespect, condescending tone and accusations from Wanda and not to mention the health and hygiene issue we encountered. To date, no one from the hotel or corporate has returned my call, email or letter. They simply don not care about their customers.
Average hotel that gives you what you paid for. Not super white and modern like others, but the front desk staff make up for it. They're super friendly, helpful, and quick. The pillows suck though so I'd recommend bringing your own.
Decided to take a last-minute trip down to San Diego with a few friends, and found this hidden gem online. The price was pretty reasonable and we were pleasantly surprised overall with the property. The staff were Incredibly friendly and accommodating, both online and in-person, especially with our quick room upgrade the morning of. There were no hidden “resort” fees and the parking was free, which is a feat to find in San Diego these days. The room itself was clean and simple - perfect for a quick overnight stay. I highly recommend this location and plan on using them again in the future!
My husband travels for work, so we have acquired many Best Western hotel points. This was our first trip to San Diego, actually to California. My husband was going to take a two night fishing trip, so the location that I was going to be alone, during that time was very important. I looked at all the hotels in San Diego, since we have points for many different chains. I chose this area due to the distance to public transit, Old Town, and the interstate. The fact that there is a top notch mall within a two minute drive, was a big selling point for me. I was thrilled with my choice. The hotel was obviously built in the 60s or 70s. Personally I loved the charm of the mid century modern architecture. The fact that it has been there so long, the landscape, flowers and trees were beautifully matured. It is surrounded by awesome views of the mountains. There was a hiking trail that could be entered just a few minutes drive away. I didn't get to enjoy it, but I saw some people walking on the trail. The hotel has a restaurant which is open for breakfast and dinner. Although we didn't go there, the chef let my husband store his fish in the freezer until we had leave for our flight. The rooms were dated, but they were clean, large and had everything that you could need. We were lucky enough to get a corner room with a balcony with an amazing view of the mountains. The pool was large and heated. I suggest finding the circular hot tub in the center of the property for a nice relaxing evening. Overall I was impressed with this hotel that seems ordinary, but was extraordinary. The employees were very helpful. And although I said that it was an outdated property, there were several maintenance workers inside the onsite workshop. I appreciate that they didn't hire a company to bring in for a complete remodel, but instead had tradesmen that work there on a regular basis. Everyone was super friendly and seemed to care about the property.
We enjoyed our stay in San Diego. The room was comfortable and clean. located near attractions, with easy freeway access. The bed was comfortable as well. The parking was near your room. The grounds are well maintained.
I was staying at Best Western Seven Seas Hotel for attending the SPIE Medical Imaging Conference 2024 at a nearby location. The service was prompt and the stay went smoothly. The location and the ambience was good. The expenses were reasonable.
I have stayed here before and I have returned. Located in Mission Valley on Hotel Circle, I love the closeness to everything I need like Hillcrest, the San Diego Zoo, Balboa Park and minutes away from beaches and Sea World. Nice clean comfortable rooms and me being 6'4" the long bed is a plus. If you visit here and if you go to the hidden away little bar, I hope you get served by Betz. She is by far one of the best bartenders I've ever experienced with her sparkling personality and she's very very efficient. She can whip up anything you want. Betz is the best!!! 7 Seas isn't fancy but a hidden gem.
Not what I expected, Felt very uncomfortable and unsafe don't recommend for family's. Came out to a guy in front building across from our room urinating between the cars also people working on their cars in the parking lot had to transfer to another place after the 5 nights I stayed due to the floods here in San Diego
We stayed here for two nights, the first night the door next to us starting slamming after 7 pm and continued until maybe 3am, lots of laughing, the second night it didn't start until about 1am and continued for a few hours. This would have been annoying in any motel, but this is an older property so the door seems to slam very loud and the floor shakes. When there aren't jerks next door this is a nice property. There is no breakfast included. There are probably better value motels nearby. Since the people in the room next to us did not allow for much sleep I have to rate the value very low. There laughs and slamming door made me think of drug dealers, but they could have just been jerks but it sure seemed like lots of people were coming and going.
Needed a local hotel that was clean, had free parking, and good food. No frills needed for me, although they do have a pool and hot tub. This hotel fit the bill. My apartment bathroom was being refurbished, so I needed a couple of nites away. I chose this hotel as it was reasonably priced, had free parking and not far from my home. It was excellent. Not a fancy place but clean and neat. Staff extremely pleasant and the chef served excellent food. Their fried chicken dinner was delish. Definitely would recommend it.
Seems hotel has gone down hill Not a good nights sleep. Loud and inconsiderate guests Seen several looking hookers walking around the rooms. Rooms are clean, showers are not very warm. Willing to give the hotel a second chance
First 2 nights with my family in a "double room" we're not the same as my last 6 nights by myself in a "single room" bait-and-switch was pulled on me. The single room had no remote control upon check-in, movie channels had no signal and wouldn't play. Friday night had a motorcycle club Chek in and felt they needed to be as loud as they could
The entire room was moist from the walls, the bed to the floor, the room rid of roaches. You could smell them as you enter. The roaches are crawling on the walls. The bathroom had never been cleaned even after previous guest had checked out. There was still soap and dirt residue in the tub.So they never cleaned. Roaches crawling on walls and bed. The floors and carpet was so nasty you can see the dirt and maybe mold residue. The tables and walls were disgusting. Hair stuck on walls - in tub and on beds. The room hadn't been cleaned since the hotel opened . In my opinion considering I work for a large hotel chain. I could not stay in room due to smell of roaches and the moist environment. I spent 100.00 to sleep in my car- as my baby girl had already fallen to sleep! Just a big waste of money Them rooms are only worth 29.00 and they charged me 100.00 highly unacceptable to be treating people like this, and taking their money, knowing the hotel is a dive
We received a corner balcony room, and it was amazing! It was nice to go out to the balcony and enjoy the nice weather. Also, the room was immaculate. The housekeeping does an amazing job at keeping it all sparkling clean. We are frequent travelers, and this is the cleanest/most budget friendly hotel we have stayed at. Parking is also included and there is no upcharge. There is plenty of parking options. Along with a pool, fitness center and a restaurant that appears to be really good.
The price did not reflect the actual charges, although this could have been due to a per person billing. Hotel café food and host was exceptional. He should manage the hotel. They should've taken note of my check out time and provided a wake up call and/or cab service to the airport. I highly recommend that the cafe host manage the hotel. The desk attendant needed to place a sign on the locked door when she went to the bathroom.
Worst Best Western I've ever been to the rooms are not very clean. I'd just say go elsewhere but if you are staying take your own sheets. Very over priced for what you're getting I don't even know if food was offered no one would tell us anything about the restaurant don't even know if it was open employee's don't care there just there for a paycheck.
Good service, good food, easy parking, nothing extravagant. Pool and Spa were well maintained. No coin machine in laundry. Cafe had an excellent cook that was fast and good. Service at bar was excellent and appreciated
This is one of the worst BW , old pillows that should have been thrown out long ago, the a_c didn't work right, the pipes made an awful noise while showering. For being in SD you would expect better accommodations for the price your paying.
The room was small and dirty We are family of 3 and so crowded with double bed room no where for luggage We moved tv to use dresser for luggage No microwaves not even in lobby The rugs were dirty that our feet and socks were filthy after walking around The air filters in a/c never changed and dirty inside vents Bathroom door didn't shut with vent rattling and squeaking Never leaving 3 sets of towels and 3 soaps despite paying for 3 people at almost $170 per night ! Not worth the price and not up to best western standards ! Staff is useless because they won't solve any issues Not staying here anymore despite have been staying yearly for many years
Hotel was very nice. The Hotel was very close to everything because it was next to a major freeway. The carpets were very dirty. Staff were very friendly and helpful. There was plenty of car parking. Nice large property.
The resturant here is amazing! The resturant manager is of the finest people I have ever met! Give great service snd the best fish snd chips I have had in years! Thank you seven seas and manager friend !
This hotel is in a good location in the heart of San Diego. The hotel seems to be an older hotel, the rooms are small, the beds were clean but I got a lopsided bed‼️I was so tired tho I really didn't care. Not overly priced so that was good, the room could have been cleaned better‼️
Stayed for 5 days, and room is smelly moldy and dirty. They don't have a complimentary breakfast like any other Best Western i have stayed. I'll rate zero if I can, believe me when I say don't go to this place, it's like booking to a 1 star hotel.youll be disappointed.
Bad customer service and don't care customer problems and mostly race plays major factor and never suggest anybody comeback here again. Poor customer service they don't care and not friendly at all I will avoid it
They are surrounded by competition but don't act like it. They offer very little in the way of service. Probably the only BW I have stayed at in the last 10 years with no breakfast. Also, the staff at check-in did not seem to care if this was your 1st stay at a BW or your hundredth.
The lack of cleanliness is just the start. The rooms smelt like mold and mildew, there was no hot water with no mater pressure. The heater/AC did not work and made awful noises, on top of the constant fighting from the room below us. The staff did nothing to address this and did not care when we checked out a day early due to all the issues we experienced.
Location was good for what we needed. Never really encountered traffic and what we needed was close. They allowed us to check in 3 hours early which was nice. Breakfast at cafe was good but not worth the price they charge. I wasn't able to take a hot shower once neither was the room next to me. Water was consistently lukewarm if you even want to call it that. Spend the money on a better hotel for a hot shower and a free breakfast!
I travel for my job. I stay at a lot of hotels. But this one was a doozy. My family and I drove from Oklahoma to stay a few nights In San Diego. We were not told until after we paid that the entire hotel did not have hot water. Then I find out that they over charges me by 76 dollars. When I ask them about it. They apologized and said they would send it back to my card. It could take up to 10 business days. Then later that night around 9 pm, we have a couple walk into our room. After contacting the front desk. They told us that in their system, we had switched rooms. And that our room had been cleaned and ready for a check in. We were never notified about switching rooms. Nor had we switched rooms. They gave me the operations managers card with his number on there. I have left voicemails for him to please call me back. No call backs yet.
Avoid this hotel. When we planned on staying here, we expected they would have hot water. We came on Thursday and they said they had a company working on it. However, Friday morning there was no hot water. Some other guests had been there two nights with no hot water. When we checked in, the management didn't tell anyone they had no hot water in the entire facility. We moved down to The Atwoods Hotel and they had plenty of hot water and was half the cost of the Seven Seas. This site is not up to the Best Western standards.
We were surprised to encounter the forested, hilly surroundings of the Seven Seas. We were also very pleased to get both nights (a week apart) in ground-floor rooms, opening onto the parking area. I am not compatible with stairs (with heavy luggage) and this was a real treat. The whole area seemed dead quiet, also, surprising so close to the freeway and the city....
My review of Best Western Seven Seas in San Diego Hotel Circle Area is that it is more than adequate for a place to stay. It has a restaurant adjacent to the lobby if you want to eat in or have room service delivery. Room is clean, internet is adequate, A/C is quiet, and the bed is firm. My only issue was that there was a smoker in the outdoor hallway area and the smoke would travel into my room.
I am local (Live in San Diego County) and traveling around to use local Best Westerns, so I have been to quite many BWs around. I rarely rate 1 star but I need to rate 1 for this one. The location is great, close to Freeway entrance, and free parking which is helpful. For this BW, there is no Breakfast (even though website mentions they have) and there is no free Coffee available (that hurt me since I am a coffee drinker….) It must be that they have the Restaurant on site and they just expect hotel guests to use that place and pay, which is understandable. 1st, there were lots of “Roaches” in a room. Roaches were running around the walls, and I had to see many crawling inside my trash, especially overnight. Also there were small flies (Fruit fly kind of?) all over. They were in a bathroom, in my towels, and carpet, and beds. I called the front desk on second day and asked if they had bug spray I could use. Spray did not help. The other reason I chose this BW was that they had Fitness Center. I am a super early riser and wanted to use the place early in the morning. Fitness center hr is listed “From 8 am to 9:30am”. I wanted to make sure so I called before 8 am in the morning and I was informed that it was open. In order to get into Fitness center, I had to go through pool area, and pool gate was locked. I told them that the gate was locked and asked them to open. I went back at least 10 times, called the front desk 3 times (?) and asked them to let me know when the gate was open since I was tired of going back to the gate over and over. It took 2 hrs. nobody did anything, and nobody called me back and I was more than upset. I checked the hotel room price this morning from other website and it was listed 40 dollars LESS than what I paid for. I did not pay much for this BW but still the prices I paid were NOT even worth. There were a lot of stray Cats on the premises for some reason? I love cats so I did not mind. They had two hot tubs in different locations and I thought that was nice, however, again, the gate was NOT open as the listed “operating hours”. For that reason (I wanted to use Fitness center and Hot tub in the morning before I checked out), I had to change my entire morning plan for that day, it was disappointing.
The room was very clean. It was a nice surprise that housekeeping came every day of our 4 day stay. It was very quiet. It was very close to Old Town, Sea World and the Fashion Mall. Highly recommend it for families.
The staff had no issue helping me when the business center was out of service. The pool was outside my room but was closed at a decent enough hour that the noise didn't keep me up. The stay was what I needed to close out my summer.
Starting with Jose Lack of customer service at the front desk. Horrible Seward smell, mold and water dripping in lobbies area , room walls hallway, dirty carpet, big gap at the room door... imagine anything rodent roaches come in. Smoke humidity smell room .
Rooms were filthy. My baby crawled for 5 minutes and his hands and feet were filthy. When I went to change rooms I walked past 4 stray cats in a 30 second walk. Definitely recommend the Island Palms Best Western over this location! Don't make the same mistake. Service was quick to accommodate. Not entirely their fault.
The hotel is conveniently located in Hotel Circle San Diego. The rooms were clean however, very outdated and the towels were small and thin. Our room had a cigarette-mildew scent (non-smoking). The staff was friendly, although there was a shortage on help.
It was horrible I can't even explain SO HORRIBLE There was a hole in the wall and when my toddler was sleeping there were bugs crawling on him. The A/C system just was not working and even though they came out they just said it was fine but it was blowing out hot air on cold. The bartender wouldn't make me the one drink I wanted to enjoy by the pool unless I gave her a big tip what Bartender tells you no and asks for a tip before hand.
Rude front desk, would not check you in a little early, made you wait till 4, then lobby was filled to capacity. Pool at capacity with kids. Room smelled of mold. Bed was very hard and uncomfortable. Water leaking from roof at entrances, green slime there too so it has been doing that for a while. Booked on Best Western site but Priceline was way cheaper, Best Western would not honor the rate difference because 48hr rule…People yelling and fighting at midnight.
Killed a roach the first night. We had called the night before we got there and asked to upgrade to 2 Queen beds from 2 Double beds. We were told that would be no problem and when I inquired as to what the extra cost would be, I was told there would be no extra cost. Wow! I was impressed…until we got there. There were no notes on our account and they supposedly were sold out of Queen beds. I was told to call back on the second morning of our stay. We killed a roach that first night. Called the front desk the next morning—no Queen beds to move us to that day, either. Seemed totally unsurprised by our extra unwanted guest—the roach. Would not stay there again.
Horrible room expensive plus no free breakfast, the place needs to be updated. The hot tub was not working the pool as not heated.i bad experience overall. Not what u should expect from a best western
Coming from Connecticut been to San Diego 20+ times stayed at several hotels my last 10 times at the best Western seven seas and it has been great awesome employees great amenities great service great rooms great price great location
This hotel is in a central location. Staff is pleasant enough but gives an air of just doing a job - no friendly greeting, no description of the property or where anything other than your room is located, no offer to be of service. And no attention to whatever note you put in the reservation. We were a party of 4. There were 3 bath towels. We called front desk for another bath towel. They said they'd send one. Never did. We just used a beach towel instead. Woke up to water pouring in from above at 7:30a - immediately called front desk - same unhelpful tone: "ok, we'll have maintenance look when they get here". No offer for alternate accommodations. Nothing. We evacuated and immediately went to another hotel for the day so we could rest and shower before our departure late that afternoon/evening. So, the place is in a central location. Was clean enough, but we arrived to the refrigerator wide open and a musty smell and after the flooding incident, we noticed both stained carpet and a stained ceiling so this wasn't the first water issue. We'd never stay here again. Just too many other better choices.
I am a Best Western Gold Crown member. No they did not greet me as such or acknowledge this. I have stayed at the Seven Seas before, and they had microwaves. Now they don't and use "covid" as a excuse?! I call BS. Its cheap. The stairs in building 200 are downright dangerous, they are large open spaced and crooked!! Have to be super careful walking down them and especially if you are carrying luggage. The bed is hard, uncomfortable. The Ac unit is super old and worn out. The room was tiny and so was the mini fridge. Not a good place to stay for business.
I would not recommend this hotel. Stayed here for move-in weekend at SDSU and chose this hotel based on location. Upon check-in we noticed that the carpet was damp in our entire room and the room smelled of mildew. I called to report this but was told there were no other rooms available. It was disgusting and so bothersome to have a wet floor. Very unsanitary as well.
The one maintenance man was the only positive about this stay. AC didn't work, light switches were confusing, internet was shoddy and not worth the price. Bring your own pillow! It was in Hotel Circle so it was close to other great hotel food options.
For two years we have been waiting for our family trip to San Diego. We planned for months and looked at hundreds of rooms before deciding on the Best Western 7 Seas. A big reason we chose this motel is because of the quality we have come to appreciate and enjoy from previous Best Westerns. Unfortunately this motel was not as great as we had hoped it would be, and certainly not up to Best Western standards. There were some positives to it. One out of the three rooms our family booked was decent. One member had an end room with a patio, that was great. A little dated, but the room was spacious, with great AC. Making their stay comfortable. The property itself is beautiful! The pool is great. The rooms were clean. The restaurant has THE BEST food, and our server was amazing! If the front desk receptionists were trained by whoever the gentleman was who was serving us, this motel would be 1,000 times better! He knew how to treat guests right! Although we didn't use maid service during our stay we did chat with them outside of the room to get towels and more coffee. They were very friendly and accommodating. Unfortunately the cons outweighed the positives. We spent several days at this motel. While checking in the receptionist verified, by asking me, if we had booked 2 queens. I confirmed that I had. In fact, I had specifically paid a higher rate for 2 queens. Upon entering the room we discovered our room had two double beds. I called the front desk and alerted them to the problem and asked if we could switch rooms. The response was “we have queens available but on our side it shows you booked 2 doubles, so you can't switch rooms and will have to contact the party you booked through”. I stated that my reservation was confirmed for 2 queens during check in. Again, she said that since I booked through a third party, and their side showed 2 doubles, there was nothing she could do. All the paper work showed 2 queens! The next problem we quickly discovered was an extremely poorly working air conditioner in the room. Although we had the AC on the coolest setting the room never cooled down. We were sweating our entire stay and were VERY uncomfortable. I suspect many had this problem, since multiple people kept their doors open all night long. Our other family members room also had poor AC, but it wasn't as severe as ours, just a bit uncomfortable. All of our key cards stopped working at various times as well. The last issue was discovered upon checkout. We were charged $2.50 for a bottle of water that we never used. We had no need to, as we had an entire cooler of water. Both bottles of water were still unopened in our room. The receptionist stated that “they said one of the bottles had been drank”. I'm not sure who “they” were, considering the fact that we did not have our room serviced the entire time we were there. It was a flat out lie, but I was too tired to argue with them over $2.50. If we had been given the room that we paid for, and if it had functioning AC, and if we weren't charged for water that we didn't use, I would have given this motel 4 or 5 stars. It's dated, yes, but there are some nice things about it, and it could be so much better with decent AC and a huge amount of much needed customer service training for the front desk. As I said though, the cons far outweighed the positives and we did not enjoy our room AT ALL. We were on vacation for 6 days, stayed in 3 different hotels, and these were the most expensive and lowest quality rooms & customer service that we experienced out of the three hotels. While I would absolutely love to return to the restaurant if we come to San Diego again, I would choose a different place to stay. This was the quality and customer service that I would expect from a $60 room. Which isn't anywhere close to what we paid.
The room was very dated, and noise from the adjoining room was terrible. We also had ants in our room, that crawled on us when using the bathroom. No complimentary breakfast as is customary for Best Western. We won't pick this location again
Charged way too much for the quality of the room. So many things in the room needed to be cleaned better, tightened, replaced, etc. It reminded me of the crappy apartments I used to have to rent in undergrad where the doors did not shut just right and the shower fixtures did not turn just right and nothing was quite clean. The difference is a whole month rent in that apartment was equal to 2 nights at this place. Also, still stuck in Covid theater by taping off half the lobby.
There has been a extra charge as I did an early checkout. This is one of the BW which does not have a breakfast included Also, I had very unpleasant experience at the stay at your hotel because the shower curtain was unclean and the splash of water from shower was blocking the drainage at all times. We were 4 and this was the worst experience at best western. I always prefer BE but after this experience, I will have to think twice before booking. Please let me know what arrangements you could do. Thank you!
The stay was great. There was a quick and easy check in process the rooms were well kept and the amenities on site were awesome they have a gym 2 spas a pool and even a restaurant on site less than a 10 minute drive to Sea World. Will definitely book here again.
The only good thing about the Best Western Seven Seas is the location and the pool. Checked in at 8 pm and asked for 2 rooms close together. I was asked who I booked through. I told them Priceline, and from that point on the service went down hill. I was told that they were full and could only give one room on one side of the building and the other on the other side of the building. Asked for a room on the ground floor, because there is no elevator. Had to lug a large suitcase up 2 flights of stairs. While I was waiting for my daughter to get into her room, 2 guests came and checked in a ground floor room close to this one. (Was told earlier that no ground floor rooms were available) Went to my room and it smelled awful. The mini fridge had mildew and a strong smell. There was a spider web on the bed with a spider crawling on it. I called the front desk and told them. They said they would switch my room. (Supposedly they were full) I checked Priceline and there were rooms available. The next room I had was in another building even further away. So I recommend either you stay away from this hotel unless you book directly with them. You may still have issues since the customer service is so bad. If you book through another booking agency, you will be treated like a second class person. I told the desk clerk I was very unhappy and wanted to speak to a manager. Was told that the manager would be in in the morning. What good will that do?
The rooms are very outdated and can compare to a motel 6 but it is located in a great area. If you are looking for a cheap hotel near san diego's tourist spot you are in the right location. There are many hotels right next to the best western. Fast food restaurants are 1.5 miles away and hot tourist spots such as old san diego and little italy are less than a 10mile drive. I guess that's the convenience of it. The receptionist are very kind and helpful.
Hi. I actually just stayed here last November. Yes, it is older. The rooms are dated. But it is fine for a one- or two-night stay. I personally think this hotel gets too much criticism. But if you want a relatively inexpensive place, then this is it. The reason for the four stars is that the hotel rooms by the pool are a little noisy. So, if you are planning to stay here, I would suggest a room in the middle, or the back. You may have a little walk, but at least it will be quieter. That is my only negative. Anyway, cut the staff some slack. They are maybe just a little overwhelmed. But they are friendly.
We loved our time here. Was safe, Quiet, Pleasant! Older Motel but their staff works overtime to accommodate you. Would go back year after Year! Excellent Choice for a Single mom and her children. Good Value, Guests from other hotel's tried to check in to improve their situation and they were booked solid. Plan in advance!!
Our stay was just okay. The property itself is quaint! The rooms are small, which is fine. The staff were not particularly friendly. The check in line was out the door and the staff were not particularly friendly. I usually avoid being harsh against staff because they certainly take a lot of unneeded abuse for thigns they cant control and lets face it for not the best pay in the world. They have a tough job. Anyway, the staff here did seem not so happy. Maybe it was just a bad day for them. The hotel had some weirdos too. The guy down hall basically stood outside smoking pot on the balcony non-stop. When we walked by he had soooooo much pot on display. I mean I am talking illegal amounts beyond 28.5 grams. So, this was super trashy. I am totally fine with small amounts of marijuana, go for it… but this guy was way too much and the smoke was annoying.
Wash basin stopper is faulty and water cannot drain No breakfast provided Room is old Went for coin operated laundry. There is a sign which state "Change coin as reception". But when Ig o to reception, they told me they do not change coin
place is a joke, no one has a clue, nobody answers the phone! But hey the person charging cards is good!! They are charging me two weeks later for days I wasn't even there. And this after they charged me for our stay? Now again I have been trying for 4 days and phone just rings and then hangs up after 15 rings. Would not recommend more of headache then anything.
I used to love staying at this hotel. This trip we just wanted to lounge around the pool all day with our grand daughter. There pool area is very attractive with tropical plants and shade all around. However, the restaurant and bar were both closed between breakfast and dinner. We were unable to order the usual food for lunch or drinks from the bar. Nothing open until 4:30 pm so this was exceedingly disappointing considering it's now high season.
This is the worse hotel I have ever stayed at!!!Please go to trip advisor before booking & c reviews!!!Rooms do not look like anything on website !!This should not be under a Best Western!!! The room they put us in was not ready no working phone or Tv carpet was filthy chair was all torn up with foam coming out of it beds were terrible!! I had 2 drive 2 the front desk twice 2 try & get a response!!!! When they finally moved us at least an hour later we had 2 load back up & unload again at second room!!!The bathroom door in that room squeaked so bad it woke everyone up at night when we went to bathroom !!! Would it have been an inconvenience 2 use some WD40 on it????This place. Ruined my trip...Do not stay there if u want 2 rest & get a good nights sleep!!!!!
One of the Front desk persons went to ‘conveniently' take care of something in the back when I came in to get laundry soap. Will look for another hotel in the morning for the rest of my stay in San Diego. While Another agent helped us, I'm dissatisfied by the behavior of the first attendant and unlikely to book here again.
Best western has cultivated a level of consistency I have come to respect over the years. I'm not saying this or any BW is a 5 star hotel, nor am I expecting that, but they definitely fill a need in the market. More upscale than run of the mill motel but not a JW Marriott for example. I know this. However, this location still falls short of that level in my opinion. A free continental breakfast and access to a microwave in the common area are advertised on their site but no such amenities are provided. I don't mind them not being their but if you know you do not provide the service, update your site. Some people plan trips around the idea of saving money on one meal a day while on vacation. Additionally the room I received, although extremely clean to the touch, had a musty, stale smell. Even after leaving the window open for days it persisted. The hotel is rather large so it might be that the room wasn't used for some time, but even so they should be aired out prior to a guest checking in.
Worked out perfect to have a place a little off the beaten path, still had all the palm trees & Cali vibes! Only 10 minutes from hot spots and good eats. The hot tub was hot and the staff was kind. Rooms were clean and comfortable!
This was a very stay, as was only there for about 5 hours. Property is definitely older and in need of a renovation. Efforts are made to keep the grounds clean and etc. Staff are friendly. Not sure if I will stay again as many choices in the area. Hotel is a good value if that is what you are looking for. Front desk staff were polite.
We have stayed at other Bestwesterns and this place really disappointed. The room was run down and musty. We killed 2 cockroaches. The bathroom door was rotting off its hinges and would not close properly. Wifi was spotty. However it was free to be fair. Upon checkout we notified the front desk about the cockroaches. And the response was "i will tell the manager". No concern or apology.
This hotel was perfect for a business trip. It is an older property, so the rooms do show some wear, but everything was clean and worked properly. The beds were comfortable, and the shower was great with good water pressure & lots of hot water. The restaurant and bar were both excellent. The food is very good and the service was great. The outdoor hot tub was exactly what the doctor ordered after a long day.
We came from out of state so only saw limited pictures online. Seeing it in person told me to never stay here again. On first sight I realized this is a 2 story motel, not a hotel! We truly are not picky people but this was below even a middle-class person's expectations. We visited friends who also came from out of state and found out they paid only $15 more per night for a much larger HOTEL room, had a view of a bay, had a beach within close walking distance (immediately across the street), and had a PRIVATE balcony. Their hotel was also located in San Diego but in a different area. The ice and pop machines at the Seven Seas motel were in a different open building. The pop machine was empty (for both days we were there) so we needed to go a store to get a can/bottle. However this motel is located right next to a large highway and there were no stores, convenience or otherwise. There is no elevator so if you are on the second floor you need to haul luggage up 17 stairs. The toilet did not flush unless we held down the flusher for approximately 20 seconds. Our TV did not work so we called the front desk for maintenance 3 different times, in a 7 hour period, but no one came. The walls and paint were chipped in many areas. I give this motel a poor rating when comparing it to places to stay that are at a lower price range and it doesn't compare in quality to other places to stay within the same approximate price range.
When we first walked in, the room smelled like marijuana. We had to spray my body spray to cover up the smell. The bathtub still had a wad of hair in it from the previous guests and was visibly dirty. The doors and walls were dirty. The light in the closet and the remote control didn't work. The bed had a musty smell that followed us home. The walls were super thin and we could hear the people upstairs loudly doing karaoke at midnight. We thought we could trust the Best Western name but this hotel was a major disappointment.
This hotel is expensively tucked in a corner with its robust landscaping full of greenery, it really makes you feel like you're on a tropical vacation and is breath taking.The cleanliness of this location goes above and beyond expectation. I always extend my stay by one day because I really hate to leave.
Some front desk attendants were rude. The refrigerator was not working initially. Sometimes, the room entry key was not working. Reservation bill was also not accurate and charged me more. I had to face hassle to fix the reservation amount. Initially, there was no blanket in the bed and I had to ask for it.
Severely understaffed. Restaurant food was good, our waitress did the best she could given she had little to no help. Had to go pick up our our toilet paper from the lobby because we were told there was no one available to bring it to us. The last night we were all woken up in the middle of the night (like 2am) by a screaming man who was hitting cars and shooting. The police were called and resolved the issue eventually, but never had we felt to unsafe in a hotel before. No once did anyone from the hotel apologize for the incident or even mention it as we checked out which was very unprofessional. At the very least we should've been compensated for that night. We will definitely not be returning to this hotel.
Hotel layout confusing, wasn't given any direction as to how to find my room, had to finally ask Housekeeping for assistance. Room was dated and old, it didn't feel clean, I actually dreaded returning to it and never unpacked. Restaurant flyers (not belonging to the restaurant on site) were shoved through the door when I was in my room, unnerving at times. On a positive, I had breakfast and takeout dinner from the restaurant and the service and food both times were excellent. At checkout I asked if my 2 gift cards had been applied to my invoice, they said they would be, and the final invoice would be sent to my email. I'm still waiting for the invoice a day later, whereas any other hotel would have emailed it to me by now, if not within an hour of checkout!
I was a little nervous about staying at this best western because I knew it was an older hotel. However, it was the cleanest hotel I have ever stayed in. The bed is comfortable and the bedding was new and clean. The parking was free and the area was safe. I would definitely recommend it.
Our room was decent, other than the stuff splattered on the ceiling and the torn wall paper it was clean. The a/c did not work, thankfully it wasn't too hot that weekend. And I was shocked when I found out there's no microwave in the room or anywhere in the hotel period. Staff was always kind.
The only reason I give it two stars is to acknowledge the presence and friendliness of the front desk staff. Beyond that...the room was terrible. There was only one very thin blanket on each bed and the room heater did not work. We ended up putting on extra clothes to stay warm. The shower had lukewarm water for about 5 minutes, then it all turned cold. The lock on the door seemed flimsy - we piled suitcases in front of it. So glad it was only for one night and will absolutely not go back.
Based on some of the website reviews and the photographs, this place seemed like a good choice. Unfortunately it was a letdown. Very few amenities, poor signage, poorly maintained, and in need of a really good clean. For the price we paid, we were certainly entitled to expect a whole lot more.
Nice older hotel rooms could use a little updating but for the price and area it's fine. No free breakfast and only the 2 cups of coffee in room otherwise $4 per cup at restaurant. Very convenient for anyone needing to go to UCSD hospital as there is a road that takes you right up the hill next door
So small but a decent stay. They have a restaurant right in the premises. Almost all the attractions in San Diego, La Jolla are in close proximity.plenty of food options nearby as well. One thing which can be improved is when it rains( it rained during our stay), there is puddles of water right in front of most of the rooms.
Bugs in room, bath tub didn't plug up, USB ports didnt work. Air conditioning unit was missing buttons so only cool air came out. And white socks turned black after just a night of walking on the carpet.
The first night was the worst! I woke up at 6am and I was cover with bed bug. Over 100 bites. I will never stay hear again. Room 103 is infested with bed bugs... No compensation for the matter. Not even we are sorry for the inconvenience.. I'm still covered with 100 bite marks from Best Western Seven Seas San Diego, California,... The worst ever...
We stayed at this hotel and was extremely please. Rooms were clean, comfortable, & convenient. Staff was amazing and we were well pleased. Location was ideal for all our travel plans. We would recommend !!
Nice people at check-in. Room was clean and there was no freeway noise. Very pretty landscaping giving the property "island" feel. Would stay here again. Good access to downtown, zoo, I-8 east and west.
We arrived with 11 people after booking our hotel stay weeks before our arrival. The hotel was not sold out at the time of booking and we booked 3 double bed rooms. Upon arrival, we were told we had been moved to King beds, with no pull out options! The response from the manager was there was nothing they could do for us, they had oversold. We booked through Fed Rooms at a rate of $79. There only offer to our party was the King room and told to sleep our party on the floor. This was not going to accommodate the 9 adults that needed a bed. I asked why we were not contacted prior to this decision being made for us and he had no answer other than they oversold. Who determines who gets moved? I asked what they were going to do to help us move or cover the costs of paying for what was now a sold out weekend due to the marathon in town...his answer was "nothing". We spent an hour and a half outside at 7pm desperately searching for a place to stay. We had to pay double the cost with no help from the manager, other than his suggestion on a post it note of "The pleasant inn. As a previous GM of a Marriott Property, I find this utterly appalling. This is not how you treat your guests! This manager held no accountability for his actions and was completely unapologetic for putting out a family traveling with limited options. I stood in the office while they continued to check people in and at least 2 of the parties were double beds! I was a guest standing in front of him before these people ever walked into the hotel and the manager and two desk agents continued to overlook us. You have a responsibility to take care of the guest in front of you! As a manager, YOU moved us! This was of no fault of ours and you refused to take care of our guest needs! You acted as if your solution to put us in a King was a good enough answer! Most people who book doubles, need doubles! Your so called "offer" of another room type is unacceptable. We consented to nothing! You had zero professionalism or integrity! You should have stopped and come out from behind our wall and helped us until we had a solution! We should have been a priority! The second you moved us, we should have had a phone call, email or something! You should have had solution or at least options! Best Western should know of your incompetence and highly consider finding new management to represent their brand!
Given a room at the front of the hotel right next to the freeway. Super noisy. The fridge was off when we got to the room. Turned it on and placed medication and supplies inside. Next morning EVERYTHING was frozen. Turned fridge down thinking we had it set too cold. No, fridge was broken and this was obviously whey it was turned off when we arrived. Discussed with reception staff.
Checking in and out was fast. The cleaning staff did a good job. The beds were rock hard, the lobby smelled like weed and there was a dog constantly barking from a back room. The fridge in the room wasn't cold. It looks like a nice hotel from the outside but it's more like a decent motel on the inside. It was fine, but I'm not sure if it was worth what we paid.
This location us right next to the freeway. Great for just spending a night to get some sleep. Large property and kind of confusing to find your room. No complementary breakfast. No microwave. Our Uber Eats river brought our food to the lobby instead of the room. We had to get an accessible room as it was the only option left. The room had a wheelchair roll in shower. However the water leaks all over the floor onto the carpet of the room, the bathroom door won't shut because of this.
Perfect location, great value, I was in a non smoking room but it smelt like weed...I got spray from the cleaning crew and it took it away. I would deff stay here again! Great location and value for the buck
The hotel was standard. clean enough for a budget motel but certainly not a 3 star . Good central location to visit San Diego. However my jewelry was stolen. 30 years of travels purchased in various countries. Irreplaceable. I did not feel the staff was very active in their help. told me to file a police report and call the manager. I needed to get back home at this point and the manager would not be in until 4 pm. They said they had security cameras so why didn't they look for me? Not happy
The rug in room looked and felt like it had never been cleaned or shampooed. The shower handle was loose and the water temperature very hard to adjust. The breakfast at the restaurant was very high price for a very low quality breakfast
The price gouging is insane the place is kinda seedy ants in the bathroom the hot tub was cold the spa filthy and none of the jets worked the only resort thing about this place is the price however my family did enjoy the 8ft deep pool
I'm a travel agent and booked this hotel last minute. I was traveling on a budget with my 13 year old son, my friend and her kids. We had two rooms at this resort for a 4nt stay. The hotel checkin went quick and staff was nice. The grounds were beautiful as well as pool/hottub areas. Our rooms were towards the back of the hotel. They were small, visibly clean, but outdated. I did encounter a bed bug during the last night of my stay, this is not good! I understand it can happen anywhere, hopefully they do a better job cleaning rooms. Before I booked this hotel (day prior to arrival), I contacted the hotel to see if their restaurant and bar were open. They told me they are open during the afternoon and that the restaurant opened at 10am. The restaurant was not open until 430pm as well as the bar. Now, this is a huge disappointment if you are spending your day at the pool. It makes things difficult when you are traveling with 5 kids. I would've never booked this resort knowing this was not open. Unlike other Best Western hotels, this particular hotel had no free continental breakfast (no grab n go either). I understand things are different due to Covid, but other BW hotels still offer this. . There's only one restaurant really close to this hotel. Luckily, we didn't spend each day at the hotel. I would recommend staying at this hotel, only if you are on a budget.
Lovely large property with resort like feel ( lots of palm trees & plants, & walkways between the buildings). They have a restaurant (which we did not use, so I will not review) , a large pool & a large jacuzzi (not next to each other). They have a laundry facility (the machines take quarters, the front desk is happy to make change for you). Rooms have a small fridge. All and all very nice for the price, although the room was smallish. I think it would be fine for one, maybe two nights, but anything longer, I would choose an Airbnb instead.
one of the best hotel stayed ever, very clean and neat and nice. it was the cleanest hotel i ever stayed at. the price was a little high but compared to the other hotels it was the best price in towns
The rooms smell bad. There was a worm on our bed so I recorded and reported it. They said to go to another room or cancel. What do you mean cancel? We drove hours to get here?! Obviously we went to another room, which also smelled funny. At night while we were sleeping, one of their staff members accidentally walked in our room. Very scary. And still, they didn't offer a discount or anything. Horrible night. Terrible service.
I understand that Best Western hotels are not top-notch accommodations, but most are comfortable & affordable for folks on a budget. My husband & I recently stayed at the BW Seven Seas when dropping our son off at SDSU to start his first year of college. First of all, the location is not very convenient for traveling back & forth to the SDSU campus, but we weren't able to book anything closer. Upon check-in, we asked if we could add an extra night to our reservation (added Sat night) & were told we could. We were quoted a total amount for our stay, including what we thought would be the cost with the extra night added, which we agreed upon. On Sat afternoon when we returned from campus activities, we found we were locked out of our room. We went to the front desk to ask why & were told that the extra night we requested hadn't been entered into the system. Luckily we would be able to stay the extra night, but the cost was way over the price we were initially quoted/agreed upon. When we balked at the exorbitant cost (over $200... for a Best Western) they gave us a 15% discount. However, with all of the fees & charges, that hardly amounted to much savings. We agreed to pay the ridiculous price because we weren't sure where else we could go on a Sat afternoon/evening! The hotel staff was friendly, but not trained properly in booking rooms, nor much in the way of customer service. They didn't apologize or take responsibility for the situation whatsoever. Needless to say, we will not stay there again, & wouldn't recommend it to anyone else. Aside from hospitality issues, the area is a little sketchy & weird folks were hanging in the parking lot. My husband was asked for money by two women who claimed they were at the hotel with some "mean men" who didn't give them any food. Later, my husband saw one of the women being escorted from the property by security. We were happy they actually had security on the premises! Another time, I was walking to the lobby to see if they had a corkscrew available for use (they didn't, & said to bring the wine to the bar on the premises & they would open it for you there.... huh??). As I was walking back to my room, a strange man was walking through the parking lot & watching me. At one point he seemed to hide behind a building only to reappear walking toward me. I hurried back to my room & double-locked the door. Because the hotel is relatively large, the lighting on the backside of the parking lot is not adequate.
The tropical drinks were great. The tropical ambience is amazing. Nice hot tub. The hot tub is separate from the pool. The pool is big. The breeze is nice. Hotel is close to shopping and the harbor All in all I love it
They don't include a breakfast, however, other nearby motels have raised their rates so if only one person is staying the Best Western maybe a better value. This property has always had outstanding grounds and their restaurateur has always been good, though we did't eat there this time because of the Delta Variant, we are vaccinated but now avoid indoor dinning. The lighting for reading is not very good and they don't have a comfortable chair for reading.
Needed a place to stay for a few nights. Booked this hotel because I've previously stayed in this particular chain of hotels and never had any issues. This was the exception, room had a weir wet smell, there was noise from the adjacent rooms, looked like they had a 3 day party. I brought it up to the reception area and they took forever to take care of the problem. Lastly the price for the room is way too much for the quality of rooms.
I have been coming here for quite a few years - decades now, in fact. And I do not mind returning, as the experiences I have had are not reflected in recent reviews. By comparison, I have also stayed in Best Western properties both downtown and at Old Town and I keep coming back here. Price is one reason - this is more affordable, and for the amenities it is worth it. Second, this is centrally located to Balboa Park, zoo, waterfront museums, Sea World, University of San Diego and so many more reasons you may in town. Old Town is only a 5 minute drive away. This property is huge, over 300 rooms in 2-story buildings. The landscaping is quite nice, and the spa pools and the large pool are clean and well enjoyed. There is also a nice restaurant on site (currently with limited hours of 6-10am and 4 to 10pm) and a nice bar as well. And the restaurant (Seven Seas Café) will even run food to your room. An laundry facility offers several machines, as well as drink and snack machines and an ice machine (there are several throughout the area). And staff have always been friendly in my interactions. Those are the highlights of what is good here. For the "cons": yes, there are aging issues with maintenance, but some rooms have been completely redone and others need to be, but nothing that should impact your stay here. In my room this time, there was a rogue hair on the shower wall. An "ewww" moment, but easily moved with some tissue paper. The wallpaper is aged, needing to be replaced as it is bubbling itself off the wall. The A/C was not as strong as I would like, but when left one kept the room consistently cool over 5 days. And the door was off kilt, needed a foot to open it (you can see the sag along the top of the door and the door jamb). These are things I usually do not experience when I stay here. So yes, some issues need to be addressed. And I really hate the ice buckets - too thin and no insulation! Ice melts way too fast; out of 3 Best Western stays so far this trip, this is ONLY one without insulated buckets with lids . . . go figure. So, I am giving 4-stars this time as I am seeing some issues that should already be in the process of correction. Hoping that the same care and investment they gave to the landscaping is now given to the rooms.
We stayed in room 257 - our room had a gnat problem that I reported immediately. I informed the front desk that it was likely due to the large gap under the hotel door. I was told that the room would be sprayed the next day at 8:30 am. When we returned to the room, there was still gnats all over our room. Overall, the entire property needs pesticide maintenance since there were several large spiders around the building as well.
This hotel is a good value. The property is clean, The room was clean. The check in was the worst I've ever encountered at a BW. We had to stand outside for at least 10 mins and another 10 once in the door. It's COVID, I get it and I could accept the long wait but to be greeted with a stone face robot like unfriendly person makes you want to cancel and go elsewhere. Rest of stay was great.
We always stay at this hotel. We love the property, it is near several restaurants and the beach. The pool is really nice. My only complaint is that some of the rooms are small. The towels need to be updated but there is always enough parking and the staff are really nice.
The good, the hotel help. Very nice people, friendly, and helpful. The hotel itself was not so good. Rooms smelled musty or smokey (cigarette), the shower in our room sounded like someone was drilling a hole in it (bad pressure I guess), ants in the bathroom (the room that they tried to move us to), and inconsistensome AC unit, too hot, too cold, and the dials didn't change. We WILL NOT stay there again.
Quiet, clean and organized even though hotel was short handed. Fabulous shower, comfy bed, great staff, pool looked good although it wasn't warm enough to swim. I'm ready to book my next stay there, hopefully in September.
I stayed at this location for a total of 12 days and spent slightly over 2000 dollars with this hotel…. I paid on time if not we'll before I needed to, to extend my stay… I live in hotels currently as finding a place is hard on limited funds in SD. On the last day of my stay I was told I was put on restriction because someone had complained and that I was no longer allowed on property…. I had no explanation, no contact from anyone in the hotel to even try and resolve any problems that may have occurred, which, I was completely unaware of until I went to extend and was told I was not allowed to all of a sudden… this hotel lacks customer service as are lazy, rude and unprofessional especially for having spent as much money as I have spent in less than 2 weeks.
Really unhappy about my recent stay at this hotel. They were horrible to my husband and I. We paid almost 600$ for barely 3 nights. First night ,come to find out they charged my husband and I, our hotel stay ,with the card I had given them when I reserved our room. But somehow they didn't know that and try to attempt and charge my husband's card once more for the total charge of another 572$ . My husband's card was declined because it would've been over a 1000 in charges. We didn't know our room had been charged already. When it declined. I gave my card and I paid with my own card. Then I call our bank and come to find our. Wells Fargo notified that the hotel did charge our card that was on file. And it was declined when they had tried again because we already paid . We also had money on that card. When I spoke with management they were very rude to me and told me it wasn't their fault but my own. When no it wasn't. They used the excuse of being short staffed. I did request a refund. And they did so but not with out an attitude. Not only that the room we stayed in ,was very small. It also was very dirty in the carpet floor. We had a pest problem with ants all over the place,toilets didn't flush well,and we could hear loud water pipes making noise for hours in the morning. My husband and I finally contacted maitanence and even the employee apologized for the service we received. The only thing the hotel did was give us 40 percent off our first day. But other then that, we got a attitude. Nothing else was fixed and I wasn't happy. I've stayed at best westerns nicer the. This one with bigger rooms. There wasn't even a microwave . I don't want to hear from corporate apologizing ,but rather something should be compensated to my husband and I, for what we dealt with. We were charged over a 1000 dollars because employees didn't know their job. Horrible room and bad customer service. I even spoke to another guest in the hotel and they had issues as well.
Good overall. Room wasn't as clean as it should've been especially during covid. Covid is still a thing. Great location but definitely for single people. Not appropriate for families. Very loud and a lot of partying
Our flight home was cancelled and we scrambled to find a place to stay for the night. Honestly, I wish we could have stayed to enjoy the amenities (pool, hot tub), as everything was well kept, clean, welcoming. The staff was friendly and extremely helpful. After a long, frustrating day it was a relief to relax and start fresh early the next morning.
Nice hotel, restaurant and bar!.convinient location, and you don't need to leave the hotel to eat or drink! Good food and good drinks! You can also work out, swim and relax in the jacuzzi! Excellent place to stay with your family!
good location right off the freeway with shopping and restaurants very close by. minutes to beaches/downtown/ the zoo etc. Room was very clean and quiet. Staff pleasant and helpful. Restaurant on site with decent food. Comfortable beds. Room could use some updating. very nice hotel for the price!
This place is not clean, saw and killed couple bugs, not friendly staff, check in and check out really slow and hot water is not available all the time, so expect cold shower. Find different place to stay in.
The room we were given shares a door with another room...adjoining rooms. I can hear the kids playing in the room next door. Breakfast is not provided despite website claim. Not very clean.Poor repair work
Accommodating staff members and great service. The only issue I had was with the way the rooms are designed, noise is definitely an issue. Rooms are located in other buildings that are separated from the lobby, and some of these are next to the parking lot. Also, because the room door leads directly outside, they can be more susceptible to a few pests (encountered some small bugs but they don't bother me; but might be a problem for others).
As I'm writing this, we're still at WB Seven Seas. Good or bad, I always try to evaluate a place based on what they charge. I don't mind if a place looks dated and shabby if it's priced appropriately compared to other hotels in the area. However, this hotel, for what it charges, is quite shabby. To be fair, it's clean and the grounds are well maintained. But our room was musky and smelled of cigarette smoking that's been covered up with deodorants. Some of the pillows smelled bad, like not enough bleach was used to wash them. The shower was not hot and even and the water pressure was low. The worst part was when I went down to get a coffee at the cafe near the lobby. An old man grumbled about not being open when clearly there was a family of three eating their breakfast there. The waitress came and another lady and I asked for coffee. She gave us coffee in a styrofoam cup reminiscent of a 7-eleven and walked away. I asked how much for the coffee and was ignored. The woman who also asked for a cup of coffee looked at me and we just figured coffee was complimentary. So I walked out. The waitress then came running at me yelling that I had to pay for the coffee. I told her that I asked and no one bothered to answer, to which she rudely replied, in these exact words, "What's that supposed to mean?" I went back and paid for my coffee and she still gave me an attitude. I'm always trying to be understanding of working women and men, but if you work in hospitality, you need to leave your attitude at the frontoor of your employer's facility. As a final note, the immediate area where the hotel was located didn't feel safe for my family. Lots of people loitering and passing by who were not staying at the hotel. I'm not familiar with San Diego but I will steer clear of this hotel in the future.
Seven Seas was beautifully landscaped. It was conveniently located to everything in the San Diego area. We never had a problem with traffic while trying to get somewhere. The room was very tastefully appointed and clean.
I stayed here because my sister loves best western and we were meeting in town. My room was a little outdated, but nice. The house cleaner did a fabulous job everyday! The landscape is beautiful! Anyway, my sister ended up changing hotels because her room wasn't so nice. And after sleeping there one night and seeing a roach her and her husband went to another hotel. I enjoyed my stay, but it would have been better if my sister could have stayed. She would have if they had another room, but they didn't.
This is cheap kind of motel. Rooms were small, outdated. Depend on your expectations, you might be happy with this kind of settings. We were just happy that night we spent there, no shootings around. Don't know if that happens around at all. But, it looks like place you can expect such things. Rooms smelled on mold and it was just pitiful stay...
Spotless, quiet, amazing room service from Seven Seas Restaurant (excellent food), comfy beds, spacious, updated decor and the most magnificent landscaping! Beautiful property, great value for the $$.
This BW7Seas Hotel is NOT a Family Friendly Hotel. It is located in an undesirable location next to a Freeway underpass and next to a Super 8 Hotel that always has homeless junkies, pimps, and prostitutes hanging around outside on the Super 8 Hotel balconies looking over the BW7Seas Hotel property. The front lobby supervisor and staff are unfriendly about customer service and boss the guests around about Hotel rules. This BW7Seas Hotel does allow for cigarette smoking outside of their Hotel rooms which is an unhealthy threat during the airborne Covid-19 Pandemic. The several parking lots are very dark and dangerous at night and are not safe to walk through at night even though they have a security guard now.
Awesome place staff was amazing a.checkin was fast and easy, rooms were nice but dated very clean will stay again located in a very nice and convenient area close too everything we wanted too see and do
This hotel was in a great location. Everything we needed to visit was no more than 10mins away. Staff is super friendly and our room was super clean. Let's talk about the internet! Superb!!! Fastest internet I have ever experienced in a hotel stay. Loved it!
The rooms are filthy. No microwave. The door handle almost fell off. If someone was in the shower and the sink water was turned on, even on cold, the shower would get cold. The light usb ports didn't work. The TV remote didn't work. It was like pulling teeth to get clean towels. The walls are thin. Overall, the worst hotel we've ever stayed at.
I booked a room for one night at this hotel, a little get away from the life kinda thing. Placr seemed clean at first.. but then.. while we were having a late dinner and movie in our room, my friend and I saw an adult cockaroach crawling across the wall and toward our dinner. It came from behind the TV next to the table where we were eating. We caught the nasty clicking squishy guy and figured after disposing of the bug that that was the last time we would see one in the room. 30 mins go by... and low and behold.. we hear that clicking sound again and then saw another cockaroach.. this time it came from the wall behind the TV, and this one was 10x bigger than the first and was harder to catch. Dinner was a bust and rest of movie we lay stressing about that sound and having to chase another bug around the room.. It was really late and we didn't feel like having to move rooms and packing and unpacking so I made the complaint the next morning. It seemed like the staff was not empathetic at all or helpful.. I was told they could not do anything and to contact the manager In the next 2 days.. I never got a call back from the manager and have called a couple times since. I was told someone would call me and I never got a call. I've stayed here many times and I've never had any complaints or issues however this stay was very unpleasant and the way the staff treated me was not professional at all and they showed little empathy.
We were on a bit of a budget, so we stayed at Best Western although we usually stay at an airbnb or Hyatt. One thing that really got us is every few hours, all 3 nights of our stay, someone was revving their engine and blasting music. It was terrible, we were being woken up all throughout the night. I know this isn't the hotel's fault, so I won't hold that against them. The rooms were clean, what I'd expect for a BW. What really got me is that the 2nd night we were there I woke up to use the bathroom and 3 earwigs were wondering around the bathroom floor. It made me paranoid to walk on the floor without the lights on! Also, the tub faucet water would get hot but once the shower was switched on, the water could not get hot. All our showers were cold no matter how far we turned the dial. The location of the hotel was decent but I wouldn't stay there again unless I didn't have money for anywhere else.
Pretty good value most of the time (though prices fluctuate). Stayed multiple weeks. Place is a bit dated and the rooms are just a bit tighter than average, but the staff is wonderful and responsive (they fixed 2 minor issues I had immediately) and the tropical plants and palms around the grounds are nice and give the place a bit of a seven-seas, vacation-y feel. Internet was solid. No microwave but has tiny (sort of inconveniently located) fridge in rooms. Parking was pretty good but freeway access is just slightly tricky at first but is very near (some noise from it). Not a lot of eats in walking distance but 2 malls and everything else is very short drive. Oh, and careful - the light switch by the door also shuts off the bedside nightstand outlets (clock, phone charger, etc ...).
The bar was great food is ok expected a better stay then what I received but it's ok I wouldn't recommend to stay here unless all other rooms are out of rooms hair was in my shower the water barely gets hot the water pressure was low and they charge you for bottled waters that's already inside the room
The location of the hotel was alright. It was near the freeway. So I heard a little bit of that. The first night was awful. There was a couple next door who blasted their music from 12:00 to 5 in the morning and having “relations”. All this noise woke up my daughter. I called the front desk twice and the second time, they allowed me to go to an “upgraded” room. I didn't see a difference between the two rooms. To me it was just a room in the back away from the noise. So I wasn't really satisfied with my stay. I like Best Western, but I will not be staying at this location again.
The employee's here were Exceptional, they do their best to help you in any way they can. You won't be unhappy you stayed here. You will be glad you did. I was here in San Diego for Radiation Treatments for Cancer and staying at this Best Western made my treatments easier to cope with.
On my second night in the hotel I notices roaches in the room... shook out all my stuff before checking out. Carpet in my room was filthy, had to wear socks to keep my feet from leaving black marks in the shower/bath.
Great location, close to the freeway and local attractions such as shopping, Old Town, Sporting events, Convention centers, etc... The ambiance of the hotel makes you feel like you are at a resort - On site restaurant is great and surprisingly the noise level is very low - you would never guess it's right next to the freeway!
I stayed here during a one-night layover. The hotel is about an easy, ten-minute drive from the airport. Room was well furnished and clean. The on-site restaurant and bar are friendly and convenient. The entire experience is a great value for the price.
I have spent 6 days in December in this hotel. The location is terrible, right next to the highway (noise of cars passing 24 hours), every night noise was heard in the parking lot, music was coming out of the cars. One day I found a live cockroach in my room. The sheets they use seem to be from the beginning of the century, full of little balls and worn. I will never return to this hotel. Gym and swimming pool closed.
Service was horrible. Called for extra towels @ 8pm & was told they don't have any on hand & that housekeeping wasn't there to get the towels until 830am the next morning. And that the towels in the room weren't plenty enough for me. First off, I called at 8pm. 8PM!!!!!! How do you not have any towels at 8pm?? And their excuse was that they don't have any access to the housekeeping area, that housekeeping only has access. I know for a fact that's a lie. Security should have access keys everywhere & I would think a supervisor or manager should have access everywhere too. Secondly, towels are part of hotel accommodations provided to guests. No where on their website or posted at their front desk or on the paper you sign after checking in does it say "Towels in your room are the only towels we will give you during your stay" or "No Towels from 8pm to 830am due to Housekeeping not being available." It completely ruined Christmas Eve night for me.
Older motel, well kept, quiet considering near busy interchange. Ample parking. Laundry on premises was an added bonus. Near Balboa Park, Scripps Medical Center, shopping center and restaurants, good location.
The parking lot is very dark. Its dark by 5pm in winter and each week I have guys, come ask for "mike" or "steves room". So I have strangers without masks, getting in my face, sometimes 2 or 3 surrounding me asking for specific people. As if this is an apartment. Obviously they are about to rob someone, maybe me if I didn't sound so angry. The homeless, are also all over hanging out here , I dont know if they live in this hotel like the other ones, but they hang out here and staff doesn't chase them away.
My husband and I stayed here for 1 night at this Best Western as we had visited Balboa Park earlier in the day and will never stay here again. The problems - 2 of the washcloths were dirty with dried food stains. We had to call the front lobby to ask for clean washcloths. I also saw a bug crawling on the bathroom floor and the website advertises " In-room movies - movies on demand." Completely untrue and inaccurate. My husband and I were hoping to stay up late to watch a movie as it was raining that evening but then was told by the front lobby that "oh, that information on the website is old and needs to be updated." Well then....update the website and do not give your guests the wrong information!!
A very nice hotel to spend some time in while in the San Diego, CA area. A nice clean secure area and the staff at this hotel goes out of their way to make sure your stay in the area is at it's very best.
Stayed at this hotel the beginning of September for 3 days. At first, our stay was good. There was a smell in the area between the restaurant & bar.It smelled like broken sewer pipes when we 1st checked in. Our room was ok. The bed was very hard & not really comfortable for me. The pool is accessed with your room key, and at 10pm, the gates are locked & you can"t access the poor or Jacuzzi area. The pool, when opened is nice. The Jacuzzi was closed due to Covid. One night coming home, we parked in their parking lot & were approached by a homeless woman asking for money. There is homeless people hanging around in the parking lot are of the hotel. On Friday night, we were woken up at 2am by homeless people running past out room. We had a room close to the pool area. They hopped the fence & were having a party in the Jacuzzi & were washing their clothes & hanging up their laundry on the gated area around the pool. They were sitting all over the cars, drinking & smoking. We ended up moving our car. When my husband went to the lobby to tell them what was happening, nobody was at the desk, & after about 10 minutes when someone did finally come to the desk, they told my husband that they " aren't security, why are you telling us?" We checked out the next morning, asked to speak to a manager; but was told that the manager was on a conference call. We were given the managers business card, and as of today, it has been 7 days & my email to the manager has not been returned, nor has my phone call to him. I am also still waiting for my credit to be refunded to my credit card that has not been refunded.
BEST WESTERN -Seven Seas #1 First room offered had an overwhelming musty smell! #2 Found a used hypodermic needle that housekeeping did not get rid of! #3 Strange folks walking around and long-haired big dogs can hang out at jacuzzi. #4 The bar was open, unmasked people seated close together and bartender not even wearing mask! #5 Not up to code - light switch in bathroom near shower nozzle - electrical hazard! Plus bathroom door, once locked, DOES NOT UNLOCK!! Toilet too close to wall, so bangs on the wall when used. #6 Mirror has a sink counter too wide - so can't see your face to put on make-up or for men to shave #7 At the hotel cafe - found two long bone splinters - like fish bones- (scared I would swallow it and choke), along with a bone piece - DON'T ORDER THE TURKEY DINNER! Waiter did not seem concerned... #8 No traffic mirror - so driving to room is risky since you can't see an oncoming car around the corner until it's too late!
I stayed at your Best Western in San Diego on Sep 4-5. When I got to my room the door at first didn't open. I went to the front desk again and the second time it didn't open. It took about 4 phone calls to front desk 30 mins waiting to get into my room. At about 1am someone tried breaking into my room for a good 30 mins. I called the front desk about 2 times it took 10 mins to get someone to even answer!!! My next step was the police. When I got in touch with front desk they told me they by accident sent someone who just checked in by accident to my room, and I was suppose to be in room 505 which makes no sense on how I even got in the room at the first place. If I didn't have my top lock on I would have had people in my room at 1am. This is not acceptable. I don't even understand how this happen. I couldn't sleep all night after that. Traveling for many years I never had anything like this happen. I don't even need a appoligy your hotel employees ruined my whole stay in san diego due to a stupid error which should have not happen. When checking out I didn't even get an apology the man at the front desk had a smirk like It was funny. Im truly disappointed in your staff and the experience I had. I will be contacting Best Western corp since this is not acceptable for anyone to deal with. Than when I got home I was billed twice $2.88 for water that I never even used and a “incidental charge” of $86 when I was told it is $75. Thank you. P.S Manager has not replied to my emails for over 2 weeks. Just to show how much this property and staff care about guests! Stay away.
I've had the pleasure of staying at the Best Western Seven Seas Resort on Hotel Circle in San Diego several times over the last few months. Each visit has been exceptional due to the fantastic staff, luxurious renovated rooms, amenities like gym, swimming pool and jacuzzi,and last but not least the design and landscaping. It feels like you are in Hawaii with all of the lush tropical plants and palm trees. They must have an army of well trained gardeners to keep up with it all.There is a Cafe on property that serves breakfast and dinner and I think I've tried everything on the menu. Nothing was disappointing and the waiters are top-notch. They even do ROOM SERVICE! The Best Western Seven Seas Resort is my first choice of all the properties on Hotel Circle in San Diego. The best part about it is the prices are HALF of what you'd expect to pay at a similar resort. Do yourself a favor and check it out!
Front desk and maids never had clean towels to give us. Ants all over the bathroom and sink area. All three days - Ants. The air conditioner could not keep up. During the day the room would get super hot.
Horrible stay. I have stayed at low budget hotels before, but this motel is one of the worst. I do not feel safe at this property. Bad, Sketchy people walk through this property at all times of the day and night. I definitely would not bring my kids here. Police were at this property EVERY DAY of my stay. If possible AVOID.
I had the absolute worst experience in all my travels at this hotel. It started out with having to beg the front desk person to get a different room after the big party started in the room next to me. The guy at front desk was rude. I had to call 3 different times!! I had to go get a key for the new room well after midnight and go to the office where the front desk person rudely told me that I had to stand outside that only 2 people were allowed in the lobby (which was insane...there was plenty of room for people to stand 6 feet apart). The next morning I realized when I was getting ready for the memorial service that I came in town for, that my jewelry pouch wasn't in my bag! It had a special locket that my loved one whose funeral service I was going to, gave me! I called the front desk and after numerous calls they said they didn't find the pouch in the other room. Their housekeeping person had to have taken it. The management there was never available to speak to and after contacting corporate Best Western, I got an email from them saying that they aren't responsible for any items left in the room. Horrible, horrible stay and customer service!!
This place is infested with bugs, there are drugs, and all types of sketchy people hanging out. We came here as a family of four, with our little toddlers.We came for fourth of July weekend ended up leaving the first night at 1 am. Don't stay here especially with kids. Messaged the manager about our stay still no response.
You will find no better hotel than this one. Staff makes you feel like family. All the amenities you need. Great food and service always with a smile. Buisnees or pleasure this is the place the stay. Seven seas is a great asset to the Best western family.
5/28/20 I stayed in room 213 here for one night. Upon checking in, I'm told I can't use my company card to check in with a deposit hold of $75 due to this place having a restaurant and bar. I had to call my managers on the east coast to deal with this situation which at that time was midnight for them. All thanks to Cassandra whom gave me nothing but attitude the entire process. I finally spoke with a best western associate and they told me they'd ensure I got to my room with no issues. Soon as I came back to get my room key, Cassandra's attitude changed like at a drop of a hat, from bad attitude to fake personality. I hate leaving bad reviews but this place need some better employees, not catty females looking for a verbal fight. This place needs to hire some classy people, not trashy. I will never stay here again. Such a terrible experience just from checking in. The room was musty, and the shower couldn't get super hot. Plus due to the restaurant and bar area, it was so loud, hard to get a good nights rest with all the noise. I'm usually the one that would partake but not @2 am. Just all around bad experience. Wouldn't recommend it for anyone
For the price, this hotel is pretty good. This is our second time staying at this hotel. I like the pool and Jacuzzi area. Room is clean, except that this time the bed in our room was very worn out! very soft. (Rm#158) We did not have a good sleep at all. I was going to ask for a change of room but we were too lazy to re-pack out stuff. The property ground is nice with lots of trees. I would def stay here again.
Nice landscaping, large spread out complex with 4 separate long rectangular 2-story buildings. This is an older property that is fairly well maintained and it does have about 10 oversize parking spots. Regular parking is ample and they don't demand an extra $10 for parking like some other motels in the area.
BW says a reservation was made and no email reservation confirmation or pre-stay emails were sent. Then I was charged for a no show. BW contact \\/help person basically says too bad. I am a BW rewards member for years so they have all my contact info, and I did get the "how was your stay" email.
I have stayed at this hotel for as little as $47 night and as high as $60. Hotel is 100% bon smoking rooms. I noticed tefigerat ou rs in all rooms. Idid bbn ot noticeca microwave. Clean rooms and good staff.
Great price for a clean room with a very efficient and helpful staff. I ordered food from the restaurant their prices were reasonable . The food was done pretty fast. That pizza was hot and delicious. When we checked in the hobby the lady who help us check in was professional and delightful. I am definitely going to recommend this hotel to my friends or family.
This was a great choice. The location was excellent. The rooms were clean and spacious. Staff was very helpful and friendly. Has pool, hot tub, restaurant, fitness center and free WiFi. An excellent value for the cost. Will definitely stay here again!
Very satisfied, myself and 83 yr. old mom! Clean, quiet despite being in Hotel Circle, well manicured grounds, restaraunt lil pricey but ok for breakfast, accessible to attractions nearby and downtown.
This hotel and the whole "hotel circle" are awful. The hotels are near a large conference center and so get people regularly even though they are total dumps. Easily the worst best western I've ever stayed at.
Avoid this hotel. They charged my card for an additional $164 on top of our stay, but have no record of the charge. When I call, staff will either disconnect the call or transfer me to an accounting department that won't answer the phone. I will have to report this to my bank for what it is; fraud. I stay at Best Western hotels often and have never had an experience like this. I may rethink who I book with in the future due to this unfortunate stay.
This hotel is right at the beginning of Hotel circl . I loved all the trees, it felt very tropical. The staff was super friendl . They have two spasms and a pool. The room was clea . There were lots of places to chill with the family and hang out . They also have a laundry facility, which is great after the beach . Lol. Overall, looking forward to staying again real soon.
Since my oldest son entered SDSU in 2009 I have always stayed at the Best Western Seven Seas when visiting San Diego because of it'd beautiful gardens, great staff and excellent location. I look forward to visiting again when the opportunity is available.
I was a little nervous to stay here because the price was so reasonable. I was pleasantly surprised! Parking was very convenient (and free!), my room was clean and comfortable, the location is central to everything. The little bar is cute and cozy, the bartender is friendly and there is a happy hour every day. There are also two different hot tub areas which I really liked. It was nice to have a mini fridge in the room. I just wish there had also been a microwave.
This is a gem of a hotel. Hard to even see it off the freeway as it is right where two freeways merge. Yet, it is quiet with old style ambiance! Large palm trees, landscaped property, pool, Jacuzzi, Restaurant on site, super easy to get to almost anywhere around San Diego! We went to the movies, Old Town & Seaworld. We were super happy with our room & the staff was terrific! Highly recommend!
The staff at the front desk were consistently unprofessional. The food was absolutely terrible, barely eatable. Housekeeping does not provide plastic garbage bags for the trash. No microwave in rooms. Uncomfortable beds. No elevator. One luggage cart for a 400-room hotel. The only good news was a convenient location and a room that was quite large. You can do better in this highly desirable neighborhood with lots of hotels to choose from!!
Value and quality match. Friendly staff. Beautiful grounds in beautiful hotel circle in San Diego. All the staff seemed very happy and there was a sense of teamwork amongst them. The pool was spotless.
I have stayed here many times and it never disappoints. The rooms are clean the food is great and all of the staff make you feel like family. From the front desk to the room service people, to the bar and restaurant staff you are treated like a welcome addition to their family.
We chose this mid-range hotel based on location and amenities. First the fitness room was closed Jan. 20 - 25. Then the pool was closed Jan. 27 - Feb. 1 (maintenance). The fitness room only has 4 pieces of equipment, no weights, no TV. The pool and hot tub hours were posted as 8am - 10pm, but since the areas weren't monitored or locked, the pool and adult-only hot tub areas were packed with drunk party-goers every night well past midnight. Two saving graces are wonderful housekeeping staff and free parking (rare in San Diego).
When booking the hotel through hotwire, I made a mistake - I booked a wrong date (the month was wrong while the day of month was right - I suspect it was because the booking website jumped to the wrong month just before comfirmation, but I have no evidence). So when we arrived, they could not find my reservation. Fortunately, they still had vacancy for that night, and we bought a room again. The stay was very good and there was not any issue that night. The room was clean and the garden outside looked beautiful. Unlike other Best Western hotels, they did not provide free breakfast. However, the value of the restaurant breakfast was good.
This was a nice hotel stay close to LEGOLAND. The pool and hot tubs are nice, but they do not offer free breakfast like most best western chains. Staff were all friendly and we did not have any issues with our room.
Our dingy room was in need of a facelift. The bathroom door didn't close due to a loose hinge and the bathtub faucet dripped continuously. The property has no elevators, so if you have heavy luggage ask for a room on the first floor. Pool and landscaping are attractive and well maintained and the restaurant has a varied menu of good food. Overall a little disappointing, but the location is convenient and the price is affordable.
It was a beautiful property, and the onsite cafe was a great option, and they don't charge for parking like most surrounding hotels. However, the room was so dingy I felt like I was staying in a motel in the middle of nowhere once inside our room. There were two of us on our reservation, and there was only two towels total in the room and they were TINY, and rough. The bed was decently comfortable, and the pillows were actually supportive suprisingly. I would not stay there again, we left early from our stay.
This hotel is in a nice location. It's located walking distance from the fashion valley Mall , and a short trip to other shopping centers around the area. Rooms were nice. They do offer bottled water for $2.50, do I would suggest bringing your own water. Also no microwave & a small mini fridge. So don't plan on storing food if your staying longer than a few nights.
Best Western Seven Seas exceeded my expectations! For the value per night on average, the cleanliness,amenities, and location in San Diego are excellent! Location is about 10-15 minute ride to downtown San Diego! Staff was friendly and helpful and assisted me with a smile to accommodate my late check in of 2:00 AM! Highly recommended
Pro: Best part of my stay, is that they upgraded us to a suite. It was just my husband and I, and it was nice having my own bathroom. Also, it was close to everything! Dining, shopping, zoo and SeaWorld are all less than 10 minutes away. It was great. Parking was free! CON: The rooms are outdated and it smelled old and musky. Walls are thin. Parking spots aren't very big. Non working ice machine and cable wasn't working in the bedroom. Definitely average. If you are only looking for a place to sleep and a hot shower, and dont care about the other stuff, then this is the place for you! I suggest earplugs if you want a quiets night sleep. Remember....thin walls and loud neighbors.
My son and me love the swimming pool and the hot tub. We swimming in the very warm water during Christmas holidays, it's a great feeling! We had a very good dinner for the Christmas evening with my family. I feel this hotel is professional for everyone's need, and very nice for everyone, at every day. Even at Holliday!
Room had writing on the wall, and we found two baby roaches by our trash can, The heavy set gal upfront I believe her name was Sally? I couldn't really catch her name over her yelling at us and threatening to call the police simply because we where asking for our deposit back after the manager of the housekeeping crew walked through our room and verified that the room was ok to refund security deposit, I have never been treated so poorly by a "manager" on duty, you could tell she has had no home training the way she threatened us infront of other customers who where agreeing with us, we where told accounting could solve our problem in the morning but when we went down accounting was magically unavailable, I will NEVER STAY HERE AGAIN and I feel for the Best Western brand as it's being tarnished by such low budget employees, even Steve the operations manger couldn't do his job and simply answer our calls to fix the issue, he was dodging our calls
You get what you pay for. Great Location, Price was unbeatable, Restaurant food was very good, very nice staff, Free parking, Jacuzzi was super hot. This is not a fancy place to stay so if this is what you are expecting look someplace else. I really enjoyed this place and the gardens were very peaceful. This was just what I was looking for I needed a quick getaway from where I live. Safe area and close to my home.
I was recently in San Diego and needed a place to stay for an early morning conference. I decided to stay here mainly because of the price and free parking. Free parking at hotels in the San Diego area is hard to come by. That being said, if you are on a budget this is a great option. I did not use any of the facilities since I arrived late at night and checked out early in the morning. The room had a strange odor from the moment we walked in. The property is older and in need of repairs. The location is great close to the freeway and the girls in the lobby were sweet. Check in and check out was fast which I did appreciate. However, I would not stay here again and would not recommend staying here unless you are on a tight budget and do not mind black cats walking around the property and strange odors.
Great place to stay. It's an older hotel as are others in the vicinity, but is VERY clean, neat and the grounds are nicely done. Staff is very attentive and friendly. Rooms are maintained well and decorated nicely. Waitstaff at the restaurant provided excellent service!
Stay at this hotel not the first time. Really nice hotel service and prices among other hotels in this area! Also nice restaurant, two spas, one heated pool. Really good area, very close to all places you need!
So this is a very large hotel that is in need of a larger cleaning staff. The front desk was efficient but also so but that they lacked the time they desired to go that extra mile. The parking is badly set up and very hard to drive through in some areas. When we got to the room it had that normal mildew smell that many hotels overdue for updates tend to have. I had requested extra blankets that never came but I could have easily gotten over these things, as I am not picky until we went to shower and the towels had long hairs in them. I brushed this off as hairs can get stuck in the laundry through a cleaning however when we pulled down one of the beds to sleep the same hairs were also there as well as some light brown bits of what appeared to be skin in a butt shaped mark that smelled horrendous! I only found this out because it was near the pillow area where I had just laid my head. Yep. Definitely Butt Crumbs! Disgusting. I called the front desk to ask for someone to come change the sheets but they were understaffed and told us they would deliver the sheets but we would have to change them ourselves?! Isn't clean bedding part of what I was paying for?! Also very thin walls could hear our neighbors all night and were afraid of disturbing them as well. Had it not been for the gross sheets thing I would have rated this hotel as just average and not poor. There is no breakfast served, though on my reservation it was stated there was. Overall very disappointed as there were much better hotels at about the same or cheaper in the surrounding area. This one is far too busy to properly cleaned and hospitable.
keep an eye on your safety, since this property is getting on the edgy side, with strange late night cats? lingering around the property, and shaddy charachters at hotel late night bar; zacks...caution!
Haven't stayed here in a while, and they have improved the place a lot! I love this location for its - ummm, location! It is also a nice property, with a decent restaurant on site, laundry facilities that always have machines available, and clean, well appointed rooms. Nearby are several good restaurants off property, and easy on-off access to I-8, I-5 and 163 to downtown/Hillcrest. The rooms have definitely been worked on since I was last here, as has the lobby (it's been a while, to be sure . . .). I was lucky to be upgraded to a suite, with a jacuzzi (which I only tried the last night, and couldn't get the jets to work . . . oh well, had a good soak anyway). The suite had two baths, one "traditional" and one very modern, with beautiful tiling throughout and a deluge shower head in a phone booth (Google it, if you must!) sized stall. Wasn't too fond of that, as my elbows found every wall at some point, and it was hard to soap up with all the eater coming straight down on you. But, a very nice bath setup in general, and a separate sitting area was nice. Parking is the biggest challenge, as some of the spaces are small and close to spaces behind others. Was surprised, also, that the rooms do not have a microwave! There is a mini-fridge, for keeping food and leftovers fresh, but no way to reheat them! Or just heat water for tea or coffee - that in-room coffee maker was okay, but didn't get water too hot for my liking. Maybe at least have a couple available in the laundry - snack machine area for common use? Otherwise, friendly front staff, good facilities, and a decent price for a central location encourages a return visit - I'll try not to be so long in returning next time.
My check in was awesome. The young lady who checked me in was very professional and friendly! The food on the property was great however they do not offer a mircrowave, no where on the property. Overall great hotel. I will definitely return!
The hotel was fine for the 2 nights we were there. We did not use any of the amenities other then have breakfast at the restaurant and that was a good meal. The location of the hotel was convenient to everything we wanted to do.
Cute retro hotel hotel with character. Comfy spacious rooms - clean and in good condition. Great location, good value. I would definitely stay here on my next business or leisure trip. It's a nice change from all the other standard hotels in the area.
The hotels perfect for couples and families to stay at very cozy and warm but when you are trying to have a night in and enjoy yourself. the internet isn't going to be your best friend kinda ruins movie night.
Will go again This is the second time we've been to this place and it's just absolutely great, it was a couple things that could've been done but not nothing that would've ruined my stay, The room was very clean, the staff very helpful, they just need to make some adjustments for handicap, I had a hard time opening the doors and then trying to help my handicap husband, the handicap shower was the best thing that happened to us, except I wish they would've had a stool for him to sit on, food was great, the pool was great, Internet a little slow, but we are planning on going next year again
We have stayed several times at Seven Seas. Cosy and clean! Very nice staff. Clean pool area with nice Jacuzzis. A nice bar and restaurant. We enjoyed the entire facility including the fast wifi. Close to almost everything. Very easy access to Interstate 8 and I-5, minutes to Downtown, Old town, Mission Bay, Balboa Park etc. We cant be more satisfied. I really recommend Seven Seas, its worth every dollar and we'll return again. We felt very welcome throughout the stay.
There was a loud noise every time the toilet next door was flushed, the room lock broke and we couldn't get in our room, they charge $75 deposit which no other Best Western has charged before, and the don't provide the breakfast that other Best Western locations provide.
Stayed here one night. Room was clean and basic. No frills, but most everything I needed (a shower cap would have been nice). Saw the pool and hot tub--they looked clean. Everything worked, no complaints.
This was truly a horrible stay, I usually travel and stay in motels/hotels about 40-50 nights a year and this by far was one of the most negative experiences. Full disclosure, I booked this last minute on a discount third-party site since I was running low on business travel funds for the month. Well, that was my mistake, you truly get what you pay for. On my third day at the property, I had an early morning business meeting and planned to head back to the motel to change before heading to the airport. To my shock, I came back before check-out time at 12 noon. I came back to find the door open to the outside (this place is a motel) all the furniture removed from my room and my belongings gone. I went to speak to registration and asked to speak to a manager however the staff never gave me that option so I had to speak to the clerks at the desk. I was informed that they though I had checked out - even though on check-in I was told that to check-out I had to leave my keys in the room and call registration. I was fortunate that I got my belongings back after waiting about 20 minutes. I thin the biggest disappointment is that that motel really sucks at service recovery. My third-party biller at least gave me a rebate for a future purpose. I never got a chance to speak to the manager - even after I requested multiple times. This was my first time staying in a BW in a number of years, I had previously left BW for another chain since I saw a deterioration in their property quality - and after this experience I have no intention of going back to another BW. Bottom line, this was a cheap motel which is great for budget-oriented traveler however keep a watchful eye on your stuff! You never know if staff might come in rip out all the room's furniture and walk out with your belongings. Obviously, there are pretty significant security and privacy issues that would prohibit me from staying here or another BW again.
Don't believe the internet pics. Definitely not a “resort”. Almost all rooms face a filthy sidewalk and parking lots. Management tried to resolve my issues but even their best still had the same problems.
This is the only time in my best western life that there was no coffee in the reception area.I had to buy it at the restaurant I guess I need to have checked it better before I booked my room my bad.for
Older property but was clean and comfortable. Price was 1/3 of other places we stay. Onsite cafe was excellent (we did room service after yelping some of the delivery menus in the room). Easy check in and out.
Even with freeways all around and people arriving late, we find the BW 7 Seas to be quiet and comfortable. The nearby freeways make it easy to quickly get to our next destination. Our rooms are always clean and the amenities all work great.
Arrived only to be told there would be no water until 5am the next day. Guests were expected to flush the toilet only once until then and use water bottles for brushing teeth. Despite the hotel having received advance notice, hotel management did not inform arriving guests ahead of time nor did they make arrangements to relocate guests to other hotels. They did print out a sign at the front desk that there was no water. Ridiculous.
If you hang your privacy sign on the door the morning house keeping staff will rumble thier carts near you door and talk loudly near your window to wake you up. Very rude and annoying for guest who want to sleep in. Also experienced early morning construction or bathroom repairs next door by ground staff. Don't understand why check out is 12pm and check in is 4pm where housekeeping can clean rooms or staff make repairs and not bother thier hotel guest during thier stay. Poor experience.
The place is nice. It was very unsatisfactory at first there were noises next door due to construction. The room was very small, the hallway and the rooms next door smells cigarrette, despite of a non smoking room request. It was too dark outsidecand a bit scary. We requested to move us the next day. Although it was pass the time they can move us, the front desk helped us with my request of a better room. Despite the fact we were not told that there is only a time frame to move we were given a bigger room and better location than the first. The rest of our stat became much comfortable and satisfactory.
The room smelled like someone smoke by the open door. A/C didn't work very well, made the room smell worse. Bedding was not comfortable...we felt itchy. Noise of people knocking with key cards on doors around us. Sketchy people going in an out of rooms slamming doors. From about 10:30 to 4:30am Horrible, waste of money!!
Place was clean, but place was pretty mediocre and they had overpriced water in rooms, over priced cafe for ok food. Staff seemed friendly and helpful though. Walls are a bit thin so can hear pretty much everything.
Read this review and run for the hills! Don't waste your money here! NO RUNNING WATER!!! We were not forewarned in advance of our stay, but simply handed water bottles at check-in, and told there would be no running water till the next day. Why do I pay full price for a property not offering the most basic of amenities?? Ridiculous. No apologies or concessions offered to make up for the lack of running water. Even better, our key wouldn't work when we got to our room. The security officer could not figure out how to fix it and was using a tool to try and get the doorknob to work. He finally used a master key to force the door open, and let us in but said the door would not work until he could get janitorial staff on it to fix it the next day, so we we could not exit/enter out our door! We had to go in and out through our friends' adjoining room. No one ever came to fix the door. Even better, upon walking in our room, there was a cockroach on the wall waiting to greet us, that quickly scurried out of reach. Then, we discovered the mini-fridge door was wide open, and clearly not cooling. It was plugged in, so it was just broken, and apparently the staff's solution to a broken fridge is just to leave the door open, rather than to fix or replace. It was the same situation in our friend's room. At this point, the broken-down-ness of this room and property just became laughable. What a dump. Air conditioning? Yes, but an old wall unit, with worn out buttons that have likely been worn down from use since the 80's. Either full blast cold or nothing at all, if you can even get the buttons to work. The room in general felt dirty and definitely did not want to risk walking barefoot. Hair in the bathtub. So gross. Aside from our personal rotten experience, there are some things about this property, that every guest will notice: the Best Western Seven Seas is old, run down, and in desperate need of update and overall renovation. Will NEVER return to the BW Seven Seas. NEVER. Pay the extra $30-50 to stay somewhere that at least feels clean and has running water. Worst. Hotel experience. Ever.
Insects. Keycards that do not work. Phones that do not work. Maintenance that cannot repair the phones that don't work. Front desk people that can't be bothered to answer the phone, but can take the time to have their own social conversations. Managers that avoid and ignore guests. Oh, and did I mention the insects.
The room was quite small (2 double beds). Only 3.5 feet of space between the beds 2nd side of beds inaccessible due to AC and bathroom wall. Walls are quite thin so we heard the neighbor's tv all nihht. Cable TV was useless - the no signal blank screen was more reliable than the programs/shows. Mini fridge made constant noise and shower head dripped anytime the fauce was on. Laundry facilities were a plus but are located in the very back of the property - detergents are for sale at the front desk (front of property). The pool claimed to be heated but was quite cool. The 2 hot tubs were the best part of the stay.
Great location. Beautiful grounds. Quiet. Close to zoo, sea world and ocean. No microwave in room. Food at restaurant is average. Service was poor. No smoking rooms. Housekeepers are Amazing! Check in and out were easy.
Room could use better pillows and towels. Staff failed to respond to fixing a slow draining tub. Refrigerator made noise when running so shut it off. Will find a better alternative when next in San Diego.
Have stayed here multiple times. This was the worst. Got there about 11pm after unloading all my stuff for show that weekend and desperately needed shower and to wash my hair. At 11:30pm tried to take shower...no water...called desk..they said city turned off water unexpectedly...they said i could come to lobby for some water...I WAS JUST IN THE LOBBY!!! YOU COULD NOT HAVE TOLD ME THEN???? When i asked about discount or something (points maybe) they said oh, we were just offering water thurs night..so nkt happy at all about the way that was handled.
Had a reservation for 9/26-9/29. When we arrived for check in the front desk clerk told me they had no running water. Seeing how it was already past 11 pm I was tired and hesitant. She did say Sandiego was investigating it. At this same time another woman came in and complained that the first room they had put her in the sheets were filthy and they had seen a cockroach. They had been moved to another room and she was there to complain about the lack of water. Now I was even more hesitant but I took the bottles of water the clerk gave me and drove back to my room. When I got to the room I was appauled. There were 100's of ants having a field day in the shower. I told my son to grab his stuff and we went back and proceeded to ask for a refund and checked out. The front desk staff was cordial and friendly but I would not recommend this property to anyone at anytime.
Hotel is clean and I received good service. The hotel hasn't updated much, so might consider some for the future. I like the location, the restaurant (only had breakfast, but very good). I also like having the second hot tub. There is one by the pool, which I used as well, but for some real down time, the second is more secluded.
Bad bad would not recommend. Horrible experience i had to check out and go to another hotel, staff not helpful at all. I was in shower when water shut off, not to my expectations they have alot to do to make things right.
Pretty poor customer service- had to wait 4 hours for the room to be ready, even though I had requested an early check-in. The location was convenient to where I needed to be. I thought the bed was a bit uncomfortable. Other guests had issues and were told a manager was not available on a Sunday.
Needed to attend a work conference at a neighboring hotel in walking distance but by staying with Best Western I saved more than half the lodging fees. $$$$! But reserve well in advance if you're price sensitive; you won't be disappointed if you do. Everything is up to BW standards for cleanliness, internet access, easy parking. Staff was courteous, professional, helpful when asked for advice or assistance. If you go to BW because of the free breakfast service, be aware that this is NOT one of those and it's clear if you read their amenities info BEFORE booking. The onsite restaurant is perfectly fine for your standard diner-type breakfast. Disappointed that my room did not have bathtub to soak aching joints, but I went down to use the spa instead--spa was fine and I actually had lots of impromptu conversation with other guests. Tip: park under the towering shade trees to keep your vehicle cool but only for short periods--if you leave it overnight you'll get residue and some powdery debris (if it's a rental, who cares?). If you're in a car, the location is very convenient to local shopping and dining. Not much is around if you're on foot though. If you do public transit, it's on a bus route and about a 15-minute walk to a light-rail stop which will get you all over the area. This was my 2nd stay and this will definitely remain on my go-to list for San Diego lodging.
This Best Western looks like it has recently been upgraded. If not then it is in really excellent shape either way. Love that their table lamps all have electrically outlets so easy to set up the computer or for charging your phone. Very clean and organized. We had a very pleasant stay.
The location is perfect for every thing in your plan, Fwy, super market, convention places walking distances, or short drives, hotel has a great and delicious menu in their restaurant, service is great! and friendly
Came for a conference and fortunately the main conference hotel was already sold out. Found this Best Western less than 1/2 mile away, less than half the price, did not have to pay for parking, very clean and amazingly quiet, and a nice restaurant to get a bite to eat at the end of hectic days and quietly decompress (others from the conference were also staying there)! I will be back next year.
Location, facilities and staff at Best Western Seven Seas hotel is great. Complete Restaurant Service you don't need to go out. I strongly recommend to consider your stay here. A few minutes from the beach and downtown.
Great service and very helpful staff and room service. Available 24/7 just a call away right from your bed. I'll stay here when I visit San Diego again and definitely recommend anyone. Most of the tourist places are very near such as Zoo, sea world, beaches and balboa park are just 5mins drive.... Safari Park and lego land are 25mins drive though.
They get you with some $75.00 deposit just because they have a bar/restaurant regardless if you plan on using it. Ants in the room, called twice, refrigerator didn't work, don't honor any BW promotion, like 500 points for not using maid service per night. Won't accept BW gift certificate until after your stay, then will reimburse you instead of taking it off the cost of the room in the first place.
I found that what I saw online (pictures), and what I encountered, was not the same. In other words, the propaganda presentation was REALLY well done, and this property was disappointing. I didn't realize that it was a motel instead of a hotel, and, although the room was clean, the AC unit was so loud that it was hard to sleep. I was amazed that the cleaning staff didn't say anything to maintenance staff. Also, I have no way of knowing if they put us into this back room knowing it was subpar, or whether it had been used recently enough to know that. I don't think it was worth the fee paid.
The grounds are beautiful, but don't let that deceive you. This hotel was the worst BW stay this Platinum BW rewards member has EVER had. We never ask for a new room, but the 1st room stank of marijuana. The reservations clearly stated we were travelling with children. We also asked ahead twice for a pack and play and was told that wouldn't be an issue. When we got there one was not ready and we were told by staff they couldn't access them. We spent a sleepless night taking turns sitting up with our baby. While the second room appeared clean, my husband erupted in bug bites on his ankles and back. So gross!!! (I guess it's good there wasn't a packnplay provided, I can only imagine.) The staff were none too friendly and inattentive, playing on their cellphone with earbuds in. We knew there was no free breakfast, but honestly there is nothing to draw a person to this location. We stayed at a humble BW in Oceanside two years ago and it was a gazillion times better than this one. Save the headache and drive into San Diego if you are BW member.
Have stayed here in the past. It used to be an OK economy choice. This time things were broken (air conditioner, fan in bathroom) bugs on bathroom floor, peeling plastic seat on desk chair. Hotel is in need of major refurbishing. I believe cleaning staff tried really hard. Restaurant staff very hard working. Front desk staff didn't know what they were doing, both checking in and out. We couldn't get into our room until 4:30...had to sit outside on patio until rooms were ready...they started working on this at 2:30 when we arrived. Very disappointed at how shoddy this hotel has become..
My husband and I stayed here for our anniversary. We also needed a place to do some client work while away. We ready enjoyed the Seven Seas. Easy access to Balboa Park, downtown, SeaWorld, shopping and dining. Really a hidden gem. We felt like we found a good deal and didn't pay high CA prices.
Stayed here many times, still love it. Few times I did not, unfortunately they were booked solid. Plenty parking and grounds well kept. Restaurant on premises, bar. Location is best of all. Few minutes away From anywhere in town.
I love to just go for a staycation when needed. Quiet property, great food at the restaurant, friendly staff. All for a great price. The hotel is centrally located to everything you need and close to SeaWorld.
We checked into our room in the evening and requested additional blankets and towels.. Apparently housekeeping was only open between 9a-5p the day we stayed so if you needed any extra amenities you were out of luck.. We tried calling the front desk and the staff nonchalantly said sorry you have to wait till morning.. We ended up sleeping with the heater on which flared my sons asthma and had to share wet towels.. Needless to say not a positive experience.. We'll never stay here again and I will advise all family and friends of the same..
The air conditioner barely worked. Room smelled musty. Difficult to sleep in. I had to open a window and keep it open all night. This felt unsafe because the window faced the walkway where anyone could come in.
The hotel grounds are pretty. The room was nicely renovated. The water in the shower switches from hot to cold constantly - not comfortable. The beds are so firm that it feels like you are sleeping on the floor. Woke up with a horrible not sleep and extreme back pain.
Love the location of this hotel right up against the hills and grounds are nicely maintained. Pool area beautiful with lots of lush greenery and palm trees. Double bed room a little small but clean and comfortable, only wish there was a small microwave in the room. Restayrant had good food and convenient for meals. Zack's Bar great place to grab happy hour appetizers and drinks and sit poolside!
Definitely, I will go back to stay in Best Western Seven Seas hotel. Great location, I used public transportation which was very convenient to me. Great atmosphere for relaxing and very friendly staffs.
Great place to stay. Room was clean and comfortable. Pool was nice and hot tub open till 3 am. Food at restaurant good with a great selection. Lounge area fun with staff and patrons. Would stay here again. Only stayed one night but would have like to stay longer....next time. Close to the San Diago Zoo and Safari. Front Desk Staff helpful with directions and ideas to make trip more fulfilling with activities.
Best Western 7-Seas is a great place to stay. The staff here is fantastic. Every Wednsday for PG guest they grill, yes on an actual grill outside. To make this even better, the owner does the grilling. Steve, the General Manager pours the drinks. The whole staff is great.
We thought the rooms would be a little more updated. Price wise it was ok but don't go if u want up to date amenities. I have this thing with hair and it was on my linens and towels... total turn off so we didn't stay the 3 days.
Not the best Best Western I have stayed at. The staff was friendly and helpful but people smoke all over the property and right next to my room. There is a designated smoking area, just annoying that they are too lazy to use it. Fitness center has TVs on equipment but they do not work. No breakfast offered like most other BWs.
While Centrally located, it's not really friendly with freeway, and it's in the middle of construction zone, and became very time consuming to get in and out of the area of the motel. We didn't pay a lot, so there's not so much to complain about. The setting was rather nice. The room was small. The bed was small, but reasonably comfortable. For what we paid, then considering it was San Diego in summer vacation season, we can't complain. My only beef was that it seemed to me that the bottom sheet had not been changed. I requested new linens and towels just to be sure. Housekeeping staff had already gone home-I said no problem, I will change the sheets myself. We were out, and arrived back late, and we found that they had left us clean sheets and towels but did not leave us a clean bottom sheet! It was nearly 11 PM so we didn't bother, and just use the second flat sheet to cover the bottom of the bed, and we slept without the blanket since we were not able to double sheet it. The AC unit by the way it was very efficient and quiet, so we didn't have issues with the room being stuffy. There is a small round table and two chairs in addition to writing desk. There is a sink outside of the bathroom which I found very convenient. There is a very small refrigerator-it's OK but it was too small to accommodate my blue ice packs in the freezer! But for what we paid, approximately $85 for the queen room including taxes and free parking! It's a decent deal.
Really comfortable hotel that is a great deal for the price. Tropical setting adds to your comfort. Restaurant serves decent food. Bar not so much. Older crowd and outdated but can enjoy happy hours munchies and cocktails at the pool. Nice!
Overall this hotel is nice.. price wise is excellent, probably the cheapest best western in town.. not far from downtown and other locations like the mall.. plenty of restaurants around.. I would recommend this place.. definitely would stay again if the price is right.
There were ants in the bathroom and shower area. The hand soap and towel were used before our arrival!! I let the front desk know and they said that the maintenance/housekeeping will be informed but with only one night reservation, I do not know it the issue was resolved!
This was beyond disappointing. For $200 a night (for two people), you get a room that is so tiny you cannot put a suitcase on the floor and have to walk single line. Bathroom door didn't close shut. The room was very very dirty, carpet stained, dirty smears and stains on walls, doors, A/C. Room smelled of dirty carpet and dust. No microwave. NO BREAKFAST. I have stayed at Motel 6 once that was nicer and cleaner. This is exact same amenities like Motel 6 advertising themselves as more. Stay away.
Nothing good to say about this hotel. Horrible parking, un-accomodating staff, out-dated, dirty room, thin towels, broken outlets and light fixtures, dirty floor with torn carpet, double beds are more like twin size (how is that even possible?!) & room was so small it barely allowed walking around the beds. Photos of pool on website are not accurate & when I canceled the room, it was an hour long hassle!
Unfortunately I had to be on Coronado for business the week of Comicon, so most hotels in the area were way out of budget. The company forced me to get as close as possible without being too far away, which landed me here. In my mind if a hotel room door opens to the outside (these do), it's a motel and I prefer not to stay in motels. There was a stand up shower (no tub) with very short walls and fabric curtain that turned the bathroom floor into a puddle if you weren't careful with the curtain. Also, my reservation was for a queen bed, but I wound up in a full which was inconsequetial since I was alone. Aside from that this place was pretty nice. There was a decent selection of food from the restaurant and the food was delicious.
My fiancée and I stayed here while we attended Comic Con and paid almost $300 per night. I wouldn't pay more than $100 per night for this level of hotel, so I can only assume they inflated the price for the event. Our room was clean, although stray hairs in the bathroom, and the housekeeping staff did a good job of tidying during the stay. However the entire hotel, room & amenities, are outdated (90's). There is a musty smell everywhere - room, restaurant, lounge. Our clothes even picked up the smell. There are no amenities in the room other than internet. The staff was helpful and friendly. We had an issue where our swipe card stopped working on the third night. When we went to the desk they replaced it, but never asked to see either of our IDs to confirm we were the actual room occupants. That was a huge miss in my book - anyone can just get access to a room by saying their card doesn't work? There's also nothing around this hotel, including convenience stores, so if you want to be close to things in San Diego this isn't the one to book. Luckily Comic Con offered a free daily shuttle, so we were able to use that to get to the Gas Lamp district in about 20 minutes.
I was hesitant to choose this location so near a busy freeway but I was pleasantly surprised to have a very quiet experience- both from the highway noise and nearby rooms. It was the July 4th weekend but this property was calm which was a relief. They grounds are card for and attractive. The rooms are quite basic but comfortable.
The hotel was nice, but a little pricey for what you get. The hotel was clean, except we found some glasses dirty, at the restaurant. At night, it can get noisy near the pool area. We had a room at the pool and once you open the door, you hear the noise. Inside the room, you really don't hear it.
My family and I stayed here for 1 night July9th for a small vacation to sea world. I didn't know what I should have expected because I got this room for only 100$ while everything else was 150 and above. The room was clean. I was actually scared to get bed bugs but thankfully that didn't happen. The staff was very friendly . They allowed me to check in as soon as I arrived @12:15pm. The reason its not a 5 star review is because it wasn't a wow room. It was just good. Some of the furniture is kinda torn up. But I would definitely come back. The beds were very comfortable.
I stayed here for a few days in San Diego for a friend's wedding and it was great. The location was great (near the freeway, near shopping, near restaurants). The parking lot was a good size. There was a pool (I didn't use it, but I saw a bunch of families using it and enjoying it). My room was clean and a good size (standard size for an American motel). I don't remember how much I paid, but I remember it being fairly reasonable. The hotel was also a 10-30 minute drive from a bunch of San Diego attractions (Seaworld, Zoo, Airport). It's not a fancy hotel, but for a motel that I came back to sleep at night, it was good. It could feel a little dark and unsafe at night, but I don't think it was an unsafe location or unsafe hotel (just not as well lit at night). There's also a 24 hour restaurant onsite, but I never tried it.
I booked this hotel as we were arriving on July 4th and this was one of only a few hotels available in the area we wanted to be near. So the prices were higher than usual(i think) so that wasn't so great, but every hotel was high priced that night, so not concerned about this. What I was most displeased about is that this hotel seemed to be quite outdated. I mean, this property was probably once very beautiful , but it just seems run down now. The rooms were clean, but there were ants all over the fridge and bathroom counter(yuck). They ended up getting in my suitcase because I had it on the floor. None of the other suitcases were bothered by them as they were on the chair and shelving but the beds were clean(and bug free) which is the main part. There isn't much room, so wouldn't have wanted to travel with any more people. Overall alright, but definitely nothing to write home about. It served its purpose!
Great location on Hotel Circle Dr... easy to find and easy to get to the freeway. We got in a little early and they had a room for us to check in early. Israel was great at the front desk. Room was great for the 2 of us and the refrigerator was a big plus. My son enjoyed the pool. We would definitely stay here again on our next visit!
Great family hotel, room was fine. A little damp but clean and was fine for 2 ad 2 children. Complex was nice and well kept. Staff were really nice and helpful. Short walk from mission bay shopping malls and bus stopped straight outside the hotel but we hired a car so we explored the areas surrounding.
Good location, clean and affordable hotel. The setup is like motel, but you get what you pay for. Guest parking and internet are free. Not far from the mission beach and other attraction. No breakfast though.
the room smelled like it had been sprayed trying to cover up cigarette smoke. the front desk was very friendly. older hotel located close to most san diego attractions. was mostly quiet being so close to freeway
The room was clean but basic. If you have a "mobility challenge" inform them in advance as there are no lifts to the rooms on the upper floor. It is a short drive to Bilbao Park and San Diego Zoo and 10 minutes to Ocean/ Mission Bay. Staff in the restaurant were pleasant and helpful. Parking is free.
Affordable and nice for a family. Quickly fixed the maintenance issue as soon as it was reported. Liked that you could order room service. My son and I enjoyed the pool and the hot tub. Beautiful landscaping
Door locks NEVER worked right. Had to get new keys EVERY time. 5 sets of keys (cards) during my 4 night stay. Problem was the lock, not the cards, but nobody cared or did anything to fix it. They all insinuated that I demagetized the card each time. But I held the cards in my hand, not in my wallet, directly from the front desk to the room. Never more than 1 card ever worked at a time, and then only once. Had to get a new card each time I wanted to go to my room....Other than that, the hotel was fine, clean but needed just a little TLC
The room space was tight but comfortable, clean and the decor was attractive. The staff was polite and accommodating. The courtyard was beautiful. We enjoyed our stay and would recommend the Best Western to our friends.
Filthy dirty, odorous, BYOB (blanket) because they use flat sheets in lieu of quilts/comforters; old, rough, and dingy towels that used to be white fifteen years ago; the bathtubs fill with water while taking showers (we had 3 rooms and yep! It happened in every room); cigarette smoke poured into our room through the one air vent which was in the bathroom - is that legal to have only one? This place was a nightmare! We will never stay here again! Just disgusting!!
My stay was not great. The staff is not courteous and they don't care about your needs. I had called the hotel 3x to remind them of adjoining rooms with teammates in advance. They also told me to call that morning before check in to make sure that need had been met. They assured me it was met and everything was fine. We get there and they claimed there are no adjoining rooms (when our room had a door to adjoin) and that my teammates room was 8 doors down. They clearly did not do their job. There is a younger guy who had a smug look on his face the whole time when it came to that issue and questioning my bill. I was given misinformation and I needed it to be explained. He kept giving one word answers or 3 word sentences. Unprofessional. When i wanted to try their breakfast, they seemed to not care for my quick questions. They wanted me to rush things and sit down and eat when I wanted to take it to go. It's not worth the stay. The room served our needs but not worth the stay. We even called down for more towels and they claimed housekeeping was on break for 45 minutes and we wouldn't be getting any towels. Um, there should always be one person available to help any customers out. Anyway, I do not recommend!
This is a nice large Bestwestern, a little aged, but always clean and friendly staff. We had dinner in the restaurant and it was surprisingly good. Check out and check in were as speedy as you could expect.
Don't wear a brand new swim suit! The pool will eat it up and the manager won't talk to you when you try to get some help for it. It was so much that even after to washes of my hair I could still smell the chlorine. My son's skin was itching for days!
I came to San Diego for vacation hoping to relax. All of the employees were very nice and friendly. My room was very clean. The cafe had delicious food and I enjoyed the bar and hot tub. However, the toilet in my room barely flushed. The AC unit was very noisy. Housekeeping was so loud in the morning and sometimes knocked on my door even though I had a do not disturb sign in place. Along with that, they were trimming their trees starting at 8:00am for about three or four days. It was also noisy at night with other guests slamming doors and drinking outside of my hotel room. This happened every night for two weeks. Needless to say, I didn't get much sleep on this vacation. It isn't the safest feeling environment at night either. Despite being impressed by some things I experienced, I would not recommend staying at this location. I wish I would have booked elsewhere for a more care-free, relaxing vacation.
Close to everything we wanted to see/do, staff was friendly and accommodating, restaurant service was spotty during the week but good for the weekend, food at restaurant was good but pricey, well-maintained for older hotel, mattress was dated and not the most comfortable, pool and hot tub were clean and well-kept
Convenient location off of I-8 freeway, short drive from the airport within short driving distance to beaches and local attractions. Local shopping mall and restaurants in the area also. Attractive grounds on the property with a tropical vibe, restaurant and lounge on site adjacent to front desk and pool area.
Always enjoy staying here. The room is comfortable. The staff is friendly and helpful. The hotel is close to everything you would want to do or see while in San Diego. The hotel is family friendly witha pool and free wifi to keep everyone busy.
Every year for the past three years I travel to San Diego for about 10-days for work. Every time I stay at the Best Western Seven Seas because of their location. Walking distance to shopping at Fashion Valley and Mission Valley malls. Plenty of food options within 5-10 minutes via car. Hotel is located right off the expressway and you don't even hear the noise. 10-minutes to get to the airport. What more can you ask for? The room I stayed in and the outside of the hotel has been updated. The bed was big and comfortable and comes with a small mini refrigerator to hold drinks. Laundry facility available with coin operated machines. Just go to the front desk and exchange for a roll of quarters. The only thing I can think of which probably needs replacing are the old air conditioning and heating units which are floor units. They are quite loud and probably not energy efficient. However, I did not use it every day since the weather is quite pleasant during my stay.
The hotel had a superb location, just seconds from I8 E or W. Within minutes, you can get to the Fashion Valley Mall and many other shopping and restaurants. Via I8, you can head to major attractions such as Sea World, Point Loma etc. The grounds of the hotel were beautiful, very well kept gardens with really large trees. They keep the light out of the rooms, but they are so beautiful you just let that go. Breakfast is not included, however, the prices are not bad in the main restaurant and the service is pretty good. The rooms are a little bit on the small side, and they come with a Queen bed, instead of a King. But overall, it was comfortable enough for me. Front desk staff was a little robotic, nothing wrong with that, but was just different. Overall, I liked my experience and I would stay again.
I just wanted relaxing time but it was cinstant arguing next door. I already dislike conjoined rooms but they were loud n in and out and disturbing. Other than that Great Restuarant and Bar! Great Pool! Great Staff!!
Overall, a fine place to stay while in San Diego. Just know that there is no complimentary breakfast and NO microwave in the room. There is a mini-fridge. It is a $10 per day charge to have a microwave brought to the room. The Waffle Spot at the Kings Inn, just down the road, is a good place for breakfast. Landscaping is nice here, as well as the pool, hot tubs, and the ping pong table was a fun alternative. I didn't use the Fitness Room, but it seemed nicely outfitted and several people were using it.
We stayed at this hotel for 2 nights for an extended weekend. We arrived shortly after check-in time, and waited about 20 minutes to be helped. However, upon check-in the staff upgraded our room because of our wait, and it was free! Overall, the room was average for the price that we paid. It was clean and had the basic amenities covered. The decor was pretty outdated, and felt slightly unwelcoming. We did not have any noise issues despite the location of the hotel. This hotel is located close the freeway, and just minutes from tourist locations such as downtown San Diego, San Diego Zoo, and large shopping mall. Parking was free, which was a huge plus as other hotels charge per night. The hotel is pretty open (motel style, separated from the lobby and not in one building), but did not feel unsafe during our stay. Overall it was an average room, it covered all basic needs (clean, ok price, easily accessible), however, we would probably stay at another hotel the next time in San Diego.
We were looking for a hotel that was centrally located to most things in San Diego. We had stayed on Hotel Circle before. I am a Best Western rewards member. The Seven Seas is way over priced for how old and worn it is. The bathroom was exceptionally outdated and the water pressure and temperature depended on who else in the building was using water at the time.
I traveled there on business, gut if i were to travel there on personal the best western even seas would be on my list of places to consider staying there again. It would only depend on hoe far it was from where i needed to go
We stayed at the Best Western this past weekend, while in San Diego to go to the Zoo. When we arrived there were some very iffy looking characters trying to check in with out Identification and when they were turned away, they started to become belligerent. I would have to say that while I was a little nervous about staying there with this going on, I feel like the desk staff and security handled the situation pretty well! Our room was a pretty good size, with what were supposed to be 2 queen beds but they really felt like doubles. The nice thing was the sink and vanity were outside of the bathroom but the bathroom itself was VERY small. The tub and shower were in a tiny space and it seems like there could have been a better use of space and that area could have made a little bigger. There was a refrigerator in the room, which would have been helpful if we were staying longer. The beds were actually comfortable and the grounds were nice and tropical feeling. Parking was good, with parking in front of the building so you were close to your room. The staff we encounter were all quite friendly and helpful! Complaints about our stay would be: 1) There were dead gnats on the ceiling of the shower. They were flattened like someone killed them and left them there. Housekeeping failed to notice them and there they were! It was pretty gross!! 2) There were no hooks or anything to help with dry clothes or towels in the bathroom. There was not even a hook on the back of the bathroom door! Every hotel has a hook on the bathroom door! Trying to stick your dry/clean clothes on the back of the toilet sometimes doesn't work And I would prefer to not have my clean clothes fall on the bathroom floor! I would suggest hooks or even a shelf above the toilet to help! 3) We had a Kleenex holder but no Kleenex. Again, something housekeeping should have noticed. 4) There was hair on the back (inside the bathroom) of the door that didn't belong to any of us! It too was pretty gross! Having worked for a hotel in the past, we had our Housekeeping staff wipe down the doors to make sure this didn't happen!! 5) The bath towels were very small and very abrasive. My nephew, who is 10, even commented that they were rough so that says a lot! 6) There were dead bugs or something in the light in the bathroom! **pictures are included We would consider staying here again, depending on what we were doing in San Diego.
San Diego is my favorite place to visit. This hotel is excellent every time I go. It's convenient to everything & not far from the beach area. The rooms are very nice. Staff are friendly and helpful. Price is good even if not booked in advance.
The room that we stayed in had a bad smell. It smelled liked they needed to vacuum or clean the carpets. My allergies were so bad that i couldn't sleep. I tried sleeping on the bathroom floor with door shut. It helped. I had my husband call the front desk for another room. They told him that they were all booked and no more rooms available. I got back in bed had to pull the sheets over my head so that i didn't smell it.
Great place to stay. Room service is over priced for bad food. Pool area was great. Bartender didn't make a good Margarita. Had to take it back. Housekeeping was the best I've seen in ages.Frontdesk was uncaring.
Very disappointed to check in to what was supposed to be a 3 night stay in an ADA compliant room, only to find it not properly accessible AT ALL! We complained and were given keys to another room which was exactly the same as the first and equally accessible. We tried two more times to get an answer to the question of wether they really had a compliant room and were put off both times. (The front desk was always swamped and they would tell us they were going to figure it out and call us and then never did.) We left after one night and stayed at a properly accessible Courtyard by Marriott 3 hotels away.
This is a great Best Western Hotel. Right in the middle of Hotel Circle San Diego. Even includes a nice bar and restaurant. Great parking and easy freeway access. Feels like your're in Shangri-La, due to all of the palm trees and campus like layout
Clean, comfortable room in good location. Easy to get around to area attractions. Great staff. Restraunt on site (although we didn't visit it)Also to cold to swim, but the area and the grounds were very nice. No resort, but terrific value if you're not spending all day in the room. Hope to get back soon!
Let me start out by saying it's an older property that's well taken care of. Some of the other reviews mentioned there are no elevators but that didn't dissuade me. The grounds are like walking around some sort of tropical resort-very lush and tropical. Some travelers would consider the rooms a bit dated in regards to decor but for the money, this is a really great place to stay. Although this is on the south side of the freeway my room in the backside of the second building was very quiet at night!
Great Hotel at a Great price - Great family Hotel, the pool area is a great feature with the restaurant and bar for quick service. Close to shopping mall and dining and ample free parking. 2 hot tubs areas make nice for adults.
My husband and I were in SAN Diego on March 8/9, 2019. We found the motel easily off Highway 8. It's really close to Old Town and easy to get back on the highway. The rooms were clean and comfortable. The grounds were so beautiful and well maintained. I would recommend this if you are not looking for 5 star but a reasonable price. Also the restaurant has really good breakfast.
Very nice motel with clean rooms and nice staff. Loved the palms and the spa. It's located near the highway and have a good self service laundromat with vending machines . But I'll recommend to find another restaurant:-)
Our 3rd stay at 7 seas, first room smelled like perfume and we were moved immediately thanks to Rosario. Weather not too good but still enjoyed hanging out at pool. Location we requested was granted, laundry room excellent grounds are very well kept .Price is a bargain and we will b back for another night in April post cruise!!
First let me say, I'm here for a conference and I work in education so I understand my budget constraints. This hotel is rundown and needs major work in the inside, which is to be expected for the age and price paid. However, safety is an issue. In the late evening I was awoken by a man banging on my door screaming profanities. The doors are so thin I thought he was going to bust the door down! Of course I was completely startled and tried to pick up my phone and call the front desk. The problem was my phone in my room didn't work. So I frantically had to look up on my cell phone the name of the hotel and phone number. In any other circumstance this wouldn't be an issue, and I would use my cell phone. However, I needed emergency assistance! You should be able to pick up your phone in the room and call the lobby. After I finally was able to contact the front desk, I asked for security to be sent out. I waited for half an hour and never heard anything. I didn't get a phone call back or see security. I phoned the front desk again and asked if they had sent anyone out. The lady explained to me she had sent security and they didn't see anything. I proceeded to explain to her that my phone didn't work in my room and she stated she couldn't take care of it until the morning. I then asked to move rooms because I was uncomfortable being on the bottom floor due to what had just happened. She acted like I was bothering her and said I would have to have all of my things out of my room if I wanted to switch rooms. Well, “Of course!”. I will be switching rooms in the morning! Don't stay here! Rude staff, poor accommodations, and unsafe.
The rooms here are very clean and the service was great. Everyone was friendly and even the food here is decent for the price. I was pleasantly surprised by the quality of customer service and the room service.
If, when you visit San Diego, you want to be enjoying the outdoors, this is a good choice. The grounds are well kept with many flowers and beautiful trees and shrubs. The rooms are clean and comfy (though a bit small), the location near Fashion Valley is great, and the staff is friendly. Pool is large enough to actually swim in (not a kiddie pee pool). Great rates for the budget-conscious. The restaurant in the hotel is excellent on site or go a few doors down to the street to Bunz a great burger place in the Days Inn. Yummy food and breakfast.
Quiet hotel property. Nicely landscaped. Although it isn't in a location that makes it walkable to any attractions, everything is within a short ride and easy access to the main highways to go in any direction.
I ended up here with an express deal from Priceline: You don't know the identity of the property until after payment has been made. Very happy with the price of $63 per night + tax of about $15. Hotel rooms can be VERY expensive in San Diego. Nice big room with refrigerator. My only peeve is that room did not have a microwave. Motel also has on site restaurant and bar that I patronized.
First I would like to say the staff are very nice, but the room...I arrived and my toilet was running. I tried to stop it by adjusting the float, it wouldn't, tried to turn off the water, but it was rusted shut. They did send a repair man who kindly replaced the whole unit int he tank. Then I started looking for an actual blanket on the bed. I eventually found a very thin ineffective blanket sandwiched between 2 sheets. This would not have been as much of an issue if it weren't extremely cold outside...There was no weatherstripping around my door (and it is an outside facing door) so all the light and COLD AIR came in all night long..as well as the freeway noise and 6am hwy patrol pulling over a car. And since I had no real blanket I had to use my jacket, as there was also no thermostat and the wall unit is blocked by a table and chairs so unknown if it worked. Lastly the ironing board was so wedged between the shelf and the wall, it took me ten minutes to remove it and the iron was so old you could not see any of the settings. I would not stay here again.
We have stayed here many times due to it's affordability and location. Once again, it did not disappoint. This time we were in the last building, farthest from the office. Nice room, very clean and bright. Lots of power to charge devices. Still no breakfast and too far from the pool/hot tubs to do that in cool weather, sadly.
My stay included a car accident outside of the hotel, causing a massive natural gas leak. The hotel was evacuated by the fire department for about three hours. Even with this inconvenience I will book rooms here in the future. This is a quiet multi building low rise hotel conveniently located with great hi way access.
The landscaping is just gorgeous, but the room was just a very old fashioned teeny room. We booked a double bed room and I felt like I went back in time 50 years really. We were tripping over suitcases it was so small, not comfortable. On the plus side, the beds were comfortable, that's about it. If the rooms were bigger and upgraded it would be a lot better. There are many other places at the same price point that have nicer rooms and include breakfast, so this will be my last time there.
It's an older hotel, but our past experience has been very good. This time, light bulbs were burned out and not replaced after we reported the issue. Food in restaurant is average to mediocre. Great food option is Bunz, next door.....
The room was dirty and had blood on the sheets! Mud on the carpet, no microwave! No welcome give for rewards members no comp breakfast and the location ended up be really difficult to find and to navigate away
The good: cheap, good location, restaurant on site. The bad: everything else. My room reaked of smoke (even though it was non smoking(, the carpet looked dirty, and the bathroom tub had definitely not been cleaned. The room had gnats or some sort of flying insect. I cut my two-night stay to one and booked somewhere else. I was disappointed because I've stayed at some very nice Best Westerns (e.g. I'm looking at you BW Bandon, OR) There are so many hotel options in San Diego, in my opinion go somewhere else until major renovations are done.
I was very disappointed in my stay at this Best Western. I usually only stay at Best Western, and I have stayed here and have never had such a bad experience. First impression was awful when I went to check in I was there for business and the girl that checked me and my colleague in was obviously training.....so part of this is not her fault, but the girl that was suppose to be training her kept leaving her and sat in a little cubby off to the side. I am sorry for not using names, but apparently no one wears name tags here. And because it was for business our secretaries name was on the reservation so I could not even apply my Best Western Rewards!!!! The girl that was training did have issues finding the reservation and being able to actually check us in. Then as the stay progresses it wasn't great, but the TV didn't work I called the front they claim it to be the cable company ( it went out about noon ish on Friday and we still didn't have TV on Saturday) and that they were fixing the issue. I went down the street for dinner and guess what they had their cable up???? Weird right so I ask the front desk and they claim it to be a difference on the side of the road, and so I find out if other hotels are having issues.....Nope they had TV. Now I did not stay there for TV, but at some point someone did not do their job in keeping contact with the cable company, and no informing the staff of the real issue. Honestly check out was not even great I asked for an envelope for receipts and the front desk clerk says oh we don't have those well I don't think, and proceeded to open drawers and of course found nothing. There really was not a lot of good I could say about this stay at all.
Great Place Overall. Clean accommodations , affordable rates , and they have a GREAT Jacuzzi! Close to everything you need in San Diego. Zoo, Old Town, Downtown, Beach, all within a 15 minute drive. Great for Travelers or Locals who just a quick stay-cation!
Whenever I travel to San Diego I always stay at the Best Western 7 Seas. This hotel is amazing for so many reasons. The hotel and grounds are absolutely gorgeous!!! So well maintained and beautiful with all the palm trees, vegetation, pool, and hot tubs. The price is always a good and a great value. My check in experience was so easy, the front desk staff is very friendly, professional, and well trained. The rooms are very nice, beds are comfortable, and the decor is warm. They have night security here that watches over everyone's vehicles and the grounds. The restaurant is fantastic!!! You have to have the Apple Fritter French Toast!!! So delicious!! I went into Zach's Bar at night and enjoyed dinner and a beer. The bar is so friendly, nice beer and drink selections, just a fun place to be. This is one of my most favorite hotels to visit!!
Excellent value. Nice and well maintained lobby, grounds, and exterior. For the price, the room is more than adequate. Staff upgraded me to a King room. My only complaint is the room odor, which was a pretty strong, unpleasant chemical smell (not cigarette smoke, but perhaps an industrial cleaner).
My husband and I traveled with family to San Diego and they made the reservations through Hotwire. We were all disappointed to discover free breakfast was not included with our room. The front desk offered to deliver a microwave to our room for an additional $10 but we declined. Our room was in the back building which was quiet and secluded. The room was small but very comfortable and the staff was nice. Morning showers were good and hot, but the one day I showered around 3pm following a morning at the beach, the water began lukewarm and quickly went cold. Was it laundry time? Overall, we had a good stay. If you don't mind not having breakfast provided, and you don't need a lot of space for belongings, I certainly recommend it.
Our annual ship reunion was hosted by Best Western Seven Seas. Very nice hotel with a great staff. Rooms were clean and comfortable. There was a restaurant with good quality food. Overall a good place to stay.
Yes it is an older hotel but very clean. The staff is like family extremely friendly and will go out of their way to make sure you have the best stay possible. From the kitchen staff house cleaning maintenance and grounds staff they do everything to make this a great stay.
I made reservations over the phone, the person put down the wrong date, when I checked in the person at the desk said I would only be charged for the night I stayed, the charge has not been reversed. I tried calling the desk several times today and no one answered the phone. The toilet leaked and about every 20 to 30 minutes would refill which would wake me up. The room had the an old building musty smell, the bath room was very small. The room does not come with a breakfast.
The Best Western Seven Seas in Hotel circle in the Mission Beach area of San Diego close to the freeway entrance. This puts you 15 minutes from downtown, the beach, the zoo, sea world, and SDCCU stadium. The rooms and beds were comfortable. The pool and hot tubs were very nice, and cafe restaurant was reasonably priced with good food
We had a wonderful night in San Diego. The check in process was quick. The room was very nice. We we able to find parking for our oversized pickup truck in the lot. The staff was helpful and wanted to make our stay nice.Even though this hotel is right next to the freeway, we did not hear any freeway noise.
The place was great and perfect to stay in. Definitely will be coming back soon.They have Heated Pools and Jacuzzi areas , they have outside Resort Style patios and Excersize area is very nice , Pool table and Pingpong table and Restaurant and Lounge area.
There is no continental breakfast or microwave included in this Best Western. That's probably why it was cheaper than the other one I looked at. The refrigerator was not only not turned on, it was unplugged, as we sadly learned.
We wanted to originally stay at the hard rock but decided to be more economical. This hotel was such a great bargain I'll definitely stay here for my next visit. Pool was awesome, house keeping was wonderful. Thank you 7seas!
This retro design motel resort is a pleasure to stay at. This is an oasis in San Diego. The layout of the property is immaculately landscaped and the pool area is at the center of the hotel activity. They do not build them like they used to. What an enjoyable place to stay for business.
Stayed at the Seven Seas for three nights en route to Los Angeles and San Francisco, yes it could do with updating but you get what you pay for. Hotels near to the city centre are much more expensive and it only cost 9 dollars in an uber to the harbour plus the bus terminus is only ten minutes walk with frequent travel to the centre. Our stay was comfortable and the staff helpful and polite, no problems with the room It was clean and roomy and you also have free on site parking which is a bonus. A couple of small swimming pools if you would like a relaxing dip and well kept gardens throughout the location. On site restaurant and bar which we didn't use as we were out early and back late. Easy to find just off the freeway would definitely stay again when visiting the area.
You cannot even walk, forget about placing your suitcases, though they charge extra for double room, the size remians the same. Apart from the room size, baby crib requested but no response from the front desk. pathetic service. rooms are clean
First time i stay here. It is an older place, but kept well and clean. Quiet and friendly atmosphere actually really inviting, great for families with kids, good restaurant reasonably priced, nice pool area, I'm really happy with this find and will definitely stay here again found it on Hotwire for $82
This is a 1960's era resort motel, a bit out dated but comfortable and reasonably priced, convenient and with free parking. The old in room air conditioner did it's best, still struggling along as it continues to age. Front desk service was just average. TV reception was minimal; we did need to have maintenance come in to get it connected. In room coffee & tea is absolute minimum.
Warning:. Do not stay here if you have kids or simply don't mind having others watch you in your room through peepholes. Oct 13th to 16th stay. Peephole discovered above light, which is above sink in room 507. Sheriff's Dept. Notified at 830 am next morning. Staff didn't care and in fact smirked as though they didn't believe it. Corporate responded by email to my complaint stating that since credit card company agreed to reverse charges and police had been contacted, they weren't going to pursue matter, implying somehow that I shouldn't have "told in them". Absolutely gross! You have been warned! Stay at own risk! I will update further once the police investigation has completed. Check out the pics of the room, 507. Attached.
We stayed one night, to catch our flight back home. Because was cheap, we rented the room for 2 nights because our flight departed at 9pm. We left the hotel at 6pm. At 6:15 we were dropping off our rented car and tooked the airport shuttle and did check in to our flight at 6:35pm, so it's really close, even at rush hour. The rooms are littles, but clean and comfortable. There are pleanty of parking lots. There is a pool, which close at 10pm but they have a hot tub outside the pool area that close at 3am. The Cafe, inside the hotel, it's good and we receive a 15% off coupon when check in. Even the hotel (like all others in the area) its close to the higway, we had no noise problem, dont know if was because our room, were at the middle of 300's building. We felt safe at place all time.The green areas are really well maintained. BTW, all the street its surrounded by hotels and it's called Hotel Circle. Its very close to the Convention Center (1 minute drive, maybe 10 walking). Fashion Valley Mall by 5 minutes driving and Old Town little more. Sea World and Mission Beach its close too, just a little more than the previous mentioned.
Rooms are NOT what is pictured on the website! Cold showers (2 different rooms) rooms were tiny! Bath tub dripping all night! Walls to thin you could hear the highway and the person snoring in the next room! Mini refrigerator would freeze everything even when hardly on. In need of major renovation!
I spent three nights at the Seven Seas in early October. My room, and the bed especially, were comfortable...I slept like a log each night. I ate in the on-site restaurant when I first arrived - I didn't have a car and had just flown in from Las Vegas, so with the added incentive of the discount coupon given to me at check-in, using the restaurant just next door was a no brainer. I was greeted warmly in the restaurant by a man who I took to be the manager/owner, who was charming and eager to please. I have to say that the food was good and plentiful, and reasonably priced. The only downside was the presence of a family of four who occupied a corner table. The mother in particular was very loud, and at one point announced to the restaurant in general that she had been drinking since 7:30 that morning (by this time it was around 8:30pm)...and I'm afraid it showed! You will hear some noise from other rooms, but to me that wasn't a big deal, and almost inevitable. I tried carefully not to make noise myself when I checked out at 5am to catch my early flight, but apologies to anyone I may have disturbed at stupid o'clock! I didn't use any of the facilities such as the pool, gym or hot tub, but they all looked clean and well maintained. The vending machines were reasonably priced. The whole look of the hotel is pleasant, with winding paths and palm trees, with the backdrop of a large hill behind. The location is good. Like I said, I didn't have a car, but used Uber to get me to wherever I wanted to be. Nowhere seemed to be that far away, so fares were cheap. I think the longest journey I made was from the Hotel Del Coronado back to the Seven Seas, which cost me around $17 for the 17 minute journey. I only have a couple of minor gripes, that didn't affect my stay, but it would be nice if they could be addressed: - I think I recall reading other reviews that mentioned the strange odour in reception. I'm not sure what it was, but it's not very welcoming when your first port of call at the hotel is the reception desk. It doesn't create a great first impression, and leads you to wonder what the rest of the place may be like (it's fine, by the way!) - I don't know if the same is true in all rooms, but in mine the TV remote had been replaced with the generic kind that I've seen in a couple of other hotel rooms before. I assume this is due to the actual remotes for the TV having been stolen, or to prevent their theft. The only problem is that these remotes only control on/off, volume, and allow you to step consecutively through the channels. This is fine, but means there is no way of pulling up a list of channels to see TV schedules, instead to have to just go from channel to channel until you find something you want to watch! Again, just a minor annoyance, and not something that would stop me from staying there again. Overall, I enjoyed the few days I spent at the Seven Seas, and in the beautiful city of San Diego. I would have no problem staying there again.
It's a motel—clean but not particularly sparkling—but it does the job. Very well located. The cafe is surprisingly good and very reasonably priced, with a nice patio to sit on. Friendly housekeeping staff.
Great place to stay, good location, very well maintained hotel. There is onsite restaurant, laundry room with vending machines, pool , hot tubs , exercise room, bar with pool table. Service was good , the room was clean comfortable and had a fridge and coffee maker. Recommended
We stay here twice a year and everyone makes us welcome and like family. Great restaurant and Zack's bar is a fun place with great happy hour prices,The rooms are clean and comfortable, the staff wonderful. The pool is sparking clean and a great place to relax, this is definitely a great family style hotel, located close to everything.
Beautiful grounds and gardens once you check in you are in Paradise. Welcoming staff from the front desk to the hospitality to the maintenance. Pool area largest in the area you don't feel like you are on top of the other guests.
Enjoyed a relaxing stay at this Best Western facility. They were very accommodating when my husband requested a room where we could get some quiet and rest after a long vacation. Our room was set away from the pool activities and high traffic areas. Room was clean, spacious and bathroom was clean and easy to access. We were on the go but the swimming pool and hot spa looked very inviting. We had breakfast one morning, service was quick and prices were reasonable. Have been very pleased with our stays at the Best Westerns we used during our travels.
My uncle (DS) used to manage this hotel in the 90's. Although he passed away a few years ago, he would be very pleased to see how well this place is doing. They've made some tremendous renovations and is one of the best values in the San Diego area. It is centrally located in Mission Valley which is only 10-15 minutes away from the beach, the zoo, balboa park, San Diego Harbor? the airport and many other attractions. The rooms are ample size, nicely decorated with comfy beds. The staff are friendly and very accommodating. What's more to like?! ?? I've stayed at other hotels in the Mission Valley area and this is the one I keep coming back to recommend to all my friends. Nice job folks!!!
Took a chance on a low rate hotel in an area where hotel quality has been in decline. I was looking for a low room rates as my highest priority. Went on Travelocity and found the room rates for the Seven Seas to be very attractive and the reviews mostly good. I was pleasantly surprised to find this little gem. It was a very comfortable stay and this has become my "go to" hotel.
We stopped here for 3 nights on our recent road trip around California, upon arriving at 3pm the room was not ready, fair enough check-in was 4pm.. Queues at the check in desk were long so queued again only to be told at 3:50pm that the room was not ready.. 4:05pm still not ready... now I am paying for a room I cannot have! So we finally get the room and the Air con is turned off, the fridge is turned off and the room smells musty. I would save your $$ and book another place to stay. I will not be returning and I am pretty forgiving.
We arrived at this hotel a little early for check in so we went to get some essentials from the supermarket. We arrived back at the hotel for the 4 pm check in to be told it would be another 30 minutes before they had a room for us. When you state that's it's a 4 pm check in you have the rooms ready for 4 pm not 4.15 or 4.30. This shows me how much they regard their customers/guests. The room was clean and tidy but we had booked a deluxe room and we were not happy to see an adjoining door to the next room as we have experienced these before when we hear everything from the next room and I expect they hear everything from our room. If they want to cut energy costs then move the table away from the front of the a/c unit and let it work properly and don't mess about turning fridges off as they will run for longer to get cold again. Found the noise to be rather overbearing at times with guests stomping along the walkways and slamming doors at all hours if the night. Housekeeping seems to be scarce on the ground at this hotel at times. If we are in San Diego again I doubt we will pick this hotel again. It seems that Best Western has a special training course for front desk staff in how to be rude and unhelpful and to treat the guest as an problem rather than the reason for them having a job as this is the second Best Western we have encountered this poor service from front desk staff. All in I would not and could not recommend this hotel to anyone.
We had a fantastic Anniversary here! We took beautiful tropical pictures, got to swim, and relax :) Great staff at check in especially hard time of LABOR DAY WEEKEND. We were disappointed with Bar service/lack there of. Otherwise I would recommend this hotel
Nice decent priced hotel near Seaworld San Diego. Rooms were clean and staff was very friendly. Never spent much time at the hotel but great location and clean at a decent price. Pool area looked nice and clean although we never used it. Would be a 5 on the rating if they offered breakfast.
My room was perfect upon check-in. Each day when I returned after a long day in the sun, the room was again clean and every detail in perfect order. Little things like towels folded specially and coffee supplies well stocked were greatly appreciated.
Nice cozy hotel, Ideal location close to Sea world and San Diego Zoo. Also, enjoyed the day trip to old town and dining and enjoying the authenticate Mexican food. Good location and attraction for Family.
As soon as I walked in, the room was HOT. The AC wasn't running (probably hadn't been since the last occupants left, whenever that was) even though it had easily gotten into the high 80s that day. Luckily, my fiancee and I were going to dinner right after check-in, so we turned on that AC and let it cool down while we were gone. Even with the AC going, it didn't seem to get very cool in the room. It got cool enough to be able to sleep. Beds were average; glad we were just staying there one night. I think that it's a good place to crash if you're only going to be in San Diego for a night - any longer, and it would probably be worth it to find a better place.
Only good thing about this hotel is location, but Im sure that any other at hotel circle is better than this BW!! Dirty, lots of bugs and flies ... and definetly outdated! Parking lot too busy at night, hard To find a spot near the room, and way too noisy specially mornings! Not Worth the price at all.
This hotel was booked by our organization for business travel 8/11-12/18. Unfortunately, they had 8/10-8/11 for my colleague and the hotel was booked. That was not their fault. However, I asked for a room with two beds so my colleague would have a place to stay and we could prepare for our class the next day. They said they didn't have a room with two beds and we'd have to wait to check in while they asked each person with reservations if they would switch with us. I never heard such a suggestion. So we found a nearby hotel and booked her a room. When I checked in, the desk person asked did I want a first or second floor and was able to find a room in a quiet area. If she could find different rooms, she could have found a room with two beds. When I got to the room, it smelled extremely musty. The smell hit as I opened the door. The AC was off and when it was on, it didn't work properly. I had it at 66 all night and it barely kept the room cool. As stated in the title, I would not go back. I reported the experience to our organization and they don't plan to use this hotel again.
Excellent hotel. Staff are all extremely nice and helpful. Pool is great. Warm all the time. Restaurant had decent diner like food and hotel gives you all the 15% off coupons you want to eat there. Rooms were a little bit small for a family of four but it was definitely doable. Parking lot is safe and secure and we had plenty of room to park a big truck. Parking is free. Very central location just a few min. Drive to any tourist attraction.
good location and room a good waking distens to the conference good experience on the hotel the people on the desk execllent the testaurant good service good special for the day the food ti is good the waiter good peaple good service overall it was good service
Stayed in 300 building. Very quiet despite being close to the freeway. Comfortable yet small room. Others have complained about dirty rooms; that was not our experience. The air conditioner is very loud but very effective. There were palms growing between steps leading up to the room; it was evident they were trimmed, but one still had to watch one's step (I only mention in case stairs are difficult for someone; an additional issue might make one decide to request a first-floor room). The pool and jacuzzi were clean and salt water! Not the greatest hotel we've ever stayed in, but at the right price, we'd return in a heartbeat.
Where to start? The door has about a 2 inch gap from the bottom. Found roaches through out the room. Wall paper is peeling, floor dirty, found a pair of woman's underwear in drawer, AC is incredibly loud and after staying here I went to pack up and found 3 large spiders in my suitcase. Don't even think of staying here. I wore my flip flops just to take a shower. Towels had lipstick stains. HORRIBLE HORRIBLE place.
don't expect clean rooms at this hotel. Not only where the rooms very small and tight basic cleanliness was not met. It was obvious that the housekeeper's only Remade the beds and folded the toilet paper to make it appear as if it had been properly cleaned. There was dust everywhere there was old makeup on the blow dryer there was soap residue on the shower here on the floor one of the doors was broken. Housekeeping was chit-chatting amongst themselves in front of the room making it impossible to sleep. The only nice person at this hotel was a security guard.
I've stayed at this property a few times in San Diego. While the doors do not properly fit and the rooms are not the cleanest it was more out of convenience than anything. Three weeks ago I stayed at this property and they charged me for an extra night. I gave them weeks to respond. I have given the management at this hotel and the accounting weeks to respond but they haven't even tried. I've left emails, voice mails, and one person in accounting said they would get back to me. I have now wasted hours on this issue.
Nice indoor gym and swimming pool. The landscaping was beautiful alor of trees. No problems with the hotel room. Beds were comfy about 10 mins from Ocean Beach and Mission Bay/Belmont Park. They have glass cups for water inside the room instead of plastic disposable cups but I honestly perfer disposable cups.
We love visiting San Diego... This hotel has bright spots like the quiet rooms away from the busy Hotel Drive and a great tropical feeling plus great pool.. But the rooms need an update and you can hear everything in the next room as well as when they flush etc.. But considering how expensive hotels are here in the area.. An ok deal. And very clean.. So that's a plus.. It's good I am a heavy sleeper.
They offer quality service. The owner does a cookout for preferred guests every Wednesday. The front desk immediately call maintence on the radio when you report an issue to them and they tell you sorry about the inconvience.
I had to stay for a 2 week training at this Seven Seas Best Western. I actually stayed in the same hotel about 10 years ago. The hotel has aged and looks a little worn down. I didnt spend much time at the hotel due to the training i had to complete. However, room service was amazing. My room was immaculate everyday. The AC didnt get very cold but San Diego weather was nice! The beds and pillows were excellent.
This was the worst! I checked out early as the A/C units were not working very well, and they were noisy! The small refrigerator did not work well either. The steps you had to use if you were on the second floor there were bushes and branches growing through the slats in the steps. there was no elevator at all. As we were leaving there was a hose draped over the handrails on the steps which I had to move so none of us would trip! I will never stay there again!
On a good note, this place has nice hot water, the AC keeps the room nice and cold, the staff are helpful, room service seemed to be very efficient, the beds are comfortable enough, and the one meal I had here was pretty good. On the flip side, our room had bugs (most likely due to the gaping crack around the door), a lot of the outlets did not work, the tub always looked like it had sand in the bottom, and the carpeting looks like it is in bad need of replacement. Solely based on my experience, I cannot recommend this place to anyone.
I get my best deals for this hotel on hotwire. The staff is great. Rooms are clean and include a mini fridge. Their is a good restaurant with a great breakfast on site. Has a Jacuzzi, pool, washer, dryer, ice machine
Average hotel with horrible service. Came to check in at 3pm was told check in is at 4pm, no big deal. Pre checked in and went to get something to eat. Came back 5:15pm was told room still was not ready asked if they could give me a time it would be ready or just call me. Front desk girl said couldn't call me but to check back later. Came back at 545 room was finally ready. Quiet room clean needs to be updated. Checked out next day9am. Later that day found out they billed my credit card 3 times but it was still pending. This hotel is in dire need of a face lift and staff training.
This hotel is located such that it's fairly easy to get to most parts of San Diego. The hotel is a little older, but it is kept up well. Food at the diner is a little on the expensive side (NO CONTINENTAL BREAKFAST!!), but the staff are friendly. The room we were in was clean and wasn't too noisy.
One of the worst hotels I've stayed at. The cleaning service is horrible. They don't replace all the towels. You have bugs flying around the room. The restaurant has the slowest excuse making employees. I called for room service and the phone rang for 3 minutes. I hung up and called again they picked up and said wait. I waited for another 3 minutes. I hung up and called again but the busy signal was on. I called the front desk since they are literally five steps from each other. They claimed that the restaurant might be busy but they can transfer my call over to them. I said that if they are that busy no need to have room service. I was transferred and the phone rang over and over. I left brushed my teeth and washed my face. Came back and still ringing. I hung up and called again. 3 minutes later No answer. I put on my clothes and went down there to the restaurant. There were about 5 tables with customers; didn't seem busy to me. They took my order, I paid, the change from my money was sat in front of me on the counter and nothing was said. "Ma'am this is your change." If I handed you my money to pay I expect to get it handed back. No one acknowledged me standing there waiting on my order. Not even the manager. The manager and a couple of the employees are older in age. If customer service can't be satisfactory at answering the phones or assisting customers, more younger employees should be hired for this type of business. I know by experience because I am active duty military who works in supply department. My job is all about customer service and morale. I went to the front desk and asked about a complainant form, they said if the complaint is with the restaurant then they have it. I went to the restuarant and they said the front desk has it. I stood in the door separating the two businesses in the same building and told them to speak to one another because I'm not going back and forth. They spoke and mentioned to me that the only complaint form was online. So here I am complaining about this establishment and how customer service is not a priority for them!
The room was very narrow and subpar. We did not feel comfortable during our three day stay. The pool was crammed with kids and there was no breakfast. The property looks quite old or at least not modern at all. Cleaning crew was very efficient. It has a tiny little gym room by the pool used to store towels for swimmers. It looks like a motel more than a three star hotel and I doubt I'd stay there for a vacation again.
We got this hotel because it is located one exit off I-8 from hwy 163 which goes through Balboa Park. The San Diego Zoo and many museums are located in the park. The hotel was old style with doors to the outside, but it was clean and large enough to be comfortable. The staff were friendly and very helpful with suggestions and directions. Breakfast was not included, but we eat there and the food was good. They gave 15% discount on lunch and dinner. The location was quiet and you did not have to pay for parking.
We stayed here for 3 nights and I'm not sure I would want to stay here ever again. The room was clean, but the service was subpar. The cleaning staff forgot to replace our towels the first day, so no towels... after 2 calls and about an hour wait we got them. The second day our room was not even made... they never came to make our room. We needed to warm something and call the front desk to see if they had a microwave we could use as there wasn't one in the room, and the staff seemed to be offended by the request. I don't recommend this place.
Over the years I've stayed here a few times. Reasonably priced for San Diego and they do no charge for parking which is important to me. Two story, no elevators, beautifully landscaped property. I had a room hidden behind trees which I liked. Room is clean and updated. Not a large room but comfortable. Comfy bed and standard size pillows. Enough plugs for charging on the lamps. Two chairs and a table. Dresser with TV on top. Lots of sports channels. Small refrigerator with small area for freezer. Check in was good. Employees were friendly. Made was efficient. When first coming in the layout is confusing, which takes a day to get used to. Pool and hot tubs were good. There isn't a free breakfast. Restaurant prices are high, for an average restaurant. Food is high in San Diego, They do give you one coupon, which the restaurant collects, for 15% off. Not much on this side of Hotel Circle in the way of restaurants. I had one supper and one breakfast. They had been open for a while at breakfast but it seemed disorganized. There was a line to check out and in and one person working, not in much of a hurry. Not very attentive to guests. I do like the motel just wish there was more variety of food in the area. Vending machines by the laundry do not work with paper money.
We were on vacation in Southern California & stayed 2 days at the Seven Seas. It was close to Old Town, where we wanted to catch the trolley. All transit is handy there also. The motel as been updated. Clean swimming pool & hot tub. Very friendly staff..Free parking.
Stayed at this place with work for a week. I've been here 1 night so far. The rooms are typical motel style rooms spread around the complex. The housekeepers are Hispanic and the noisiest I've ever experienced. They have to work and chat loudly constantly. If they're not cleaning they are on mobiles outside your room even though you have a do not disturb sign displayed. Sometimes people do like to sleep. The hotel is right off the Interstate and has a cafe and outdoor pool. Fashion Valley mall is around the corner and Pacific Beach is a $16 uber ride away.
nice hotel , quiet and clean we spent a quiet weekend there what was really neat was the hot tub / jacuzzi close to room what would have made it nicer would have been pool towels at the hot tub no complaints will stay again
We stayed at the BWSS for a conference June 12-15. The check in process was crowded but went quickly. The desk staff were extremely helpful and informative. The room was slightly small, but plenty clean and comfy. We were on the bottom floor which was nice (we could park five feet from the room) but also meant that people were constantly walking by the only window to the room. A cleaning worker saw me in my underwear, so I apologize to her here. For the price, this site gets the job done and is very reasonable. There are two jacuzzis and a pool, it's also within walking distance to three malls and a couple movie theaters. 10 minute drive to downtown. I'd stay here again.
We checked in here for four nights before moving to our apartment in San Diego, this hotel is in hotel circle, so not many bars & and restaurant are around, but it's 20 mins walking distance to fashion valley, so if you love shopping, do take advantage of that! The Zacks bar in the hotel has happy hour every day from 4 to 7, we really liked that.
I really enjoyed my stay at the Best Western Seven Seas as they offered a fitness center, outdoor heated pool, dining, and just a stone's throw from the Fashion Valley Trolley Station and Mall! Very clean accomodations and nice staff.
Very clean room, beautiful grounds with colorful flowers and many trees, friendly front desk; towels resupplied even though we didn't expect that. Surprised by no microwave and the price quoted by customer care was $125 not the $80 I saw on line! My Spring Rewards vouchers brought it back down but didn't give me any advantage. Waiter in restaurant was extremely nice; only get a 15% off bill for one meal; no breakfast provided. Took only 15 minutes to get to the Midway Carrier.
Short version: Overall, for the rate I got this place, it was a nice and comfortable stay. We were out of the room all day... left by 9 am, back around 10 pm, basically only used this room to sleep and get ready in the mornings. It is close by to all the parks and attractions we came to do. Long version: Stayed at this place for 5 nights for our vacation. The hotel itself does look older, but everything is well maintained. The landscaping is very nice! We arrived on a sunday about 1 hour before check in, decided to see if we could check in early... no dice. Took a quick trip to the mall across the way to kill some time, came back at 4 to a line of other guests checking in/out, but the ladies working reception were quick, efficient and polite. Didn't have to wait long. Room first impressions: SMALL, but workable. The double bed rooms come with full sized beds, not queen... that was slightly annoying, but whatever. The room did show it's age but, again, they're well maintained. The beds were comfortable enough. The place seemed fairly busy but we could not hear any outside noise in our room. The closet and sink/counter space were ample... enough for 3 over-packers to have their fair share of space. The mini fridge under the sink is a little TOO mini, enough room for a couple of beverages and 1 squished standard sized take out box. The bathroom was small and clean... The shower head was either new or freshly cleaned, the water pressure was decent and there was always plenty of hot water. The shower curtain is just an inch shy on either side of fully closing so if you're not careful, could make a bit of a mess with the water spilling out. Parking was awesome, the whole week we were able to find a space right in front of our room! No parking fee either, which is what swayed us to stay here instead of the days inn next door. One day we had to print some tickets, used the computers available to guests by the front desk. Unfortunately the printer was out of ink but one of the receptionists had us email her the file we needed and had it done on her printer. Again: quick, efficient, polite. There is an onsite restaurant and bar which we did not try. The pool was nice but we did not partake as the weather was pretty chilly. There was a hub behind our building where the ice, vending, and laundry machines were housed. Didn't use them either but nice to know they were there. Overall, for the rate I got this place, it was a nice and comfortable stay. We were out of the room all day... left by 9 am, back around 10 pm, basically only used this room to sleep and get ready in the mornings. It is close by to all the parks and attractions we came to do. HOWEVER, when we decided to add another day to our vacation and asked the rate for the next night (friday), it had more than doubled what I had been paying for the rest of the week! At that higher price, it was not worth it for me. You could most definitely find a slightly nicer place for the same price. If I found this hotel at the same price I paid for this trip, I would stay again.
I stayed at this hotel for 2 days (thanks it was not more than that). I arrived there by around 11am on a Sunday so expected to have a early check in, as I was attending a businesses meeting. But they said they did not have any availablity. Which is understandable. Then I came back at 5pm and they gave me a room way behind some buildings and it was confusing and hard to find and on top of that I was hurry to attend another appointment after check in at the hotel. So I had to leave my luggage again at the lobby and asked them to give me a room at the front next time I get back. On the first day I found a spider in the bed and it was so awkward to sleep since then. I expected a microwave in the room but they said they can get me one for a charge. So overall it was sort of disappointing and NOT a happy staying.
It was an okay room for the price. The ice machine didn't work and my blankets looked old, they had rips in them. The water didn't get very hot either. Room upgrades would definitely be nice. Overall, it was alright.
Nice place to stay in a beautiful location. Older hotel. Pretty landscape. Water pressure a bit low. Restaurant was yummy and staff were very nice. I would stay here again. Good value for the price paid
I can't recommend this BW motel highly enough. Thoughtful staff, clean, comfortable rooms, decent restaurant on the premises, quiet, location, pool, number of exercise machines...all good. What was exceptional, however, was the layout of the buildings and the scrupulously maintained landscaping, which made it feel like a relaxing tropical getaway. There's a lot of competition in the area but we'll definitely be coming back to this BW.
Stopped over at BW in order to prepare for departure from SD airport the following morning. Affordable, close to the airport, ample parking. Nice afternoon with a couple of beers in the sun on the terrace. And a good meal in the evening. Everything worked fine, service was warm and friendly. Stying there was a good decision.
from the min we checked in to sunday when we left everything was wonderful, very clean and we had a room over looking the pool and could hear any noise from there. will stay there again, this hotel is close to the zoo and down town san diego, the mall was 3 min away and it took us 15 min to go to the zoo Sunday am.
Booked a room with a queen size bed, upon checkin, was told they only have full size beds, daughter booked a room with 2 queen beds and was given one double bed, We were told because we booked through a third party, booking online sites and not directly with them, that they have no control over the room we are given. What a shady way of getting customers money. Next, there is a gap under the door where critters can come into the room and vendors even slid their flyers into the room. The pictures on their website is deceiving, the room has ceiling to floor mirrors on one complete side of the room, very disturbing especially when you wake up looking at something in the room that doesn't belong there, oh, it's only me in the mirror. Staff was somewhat patient as I had door key issues with magnetic strips not being set or demagnetizing before I got to the room, 6 times was more than enough for me. Chick bartender had too much red bull or 5 hour energy going on, we would try to talk to her for drinks, flitted away before getting the full order, had dinner there too, one meal comes with a dinner roll and it was not brought out so we asked for it and was the response from the flitty bartender was that they usually end up throwing them away so they dont serve it unless asked for, but we were paying for it. Will not be a destination spot on my next visit.
Very good price for this hotel-circle location near all the favorite San Diego attractions. Older motel-style (park car in front) with pretty , well-maintained grounds, pool, hot tub, laundry area. Our 2-queen room was pretty tight but in very good condition. Tub/toilet area was tiny and needed ventilation. For two friends, this was fine. Personally, I would not want to share with more people. The motel parking lot was full nightly, but it was surprisingly quiet. Attached, pleasant dining room is convenient but food is only fair and a little high priced. All staff we encountered were very helpful and friendly. I would stay here again at this price.
We went down to a family wedding. The shopping mall was nearby. The wedding was at the Golf Course so we didn't have to travel very far. My adult kids enjoyed the fitness center and the spa. We enjoyed our stay.
Stayed one night with my Sister. Beds were comfortable and the room had a mini fridge. Bathroom was rather large. Jacuzzi was at a nice temperature and clean. Parking was easy and seemed to be plenty of it. Would stay here again.
All employees were pleasant and helpful. Rooms could use a little updating, but that might make the prices go up! Plenty of parking. Very nice exterior: pool area, jacuzzi and patio from the restaurant. Although breakfast wasn't included, the restaurant is attached and the food was great. In the Hotel Circle and easy to get around San Diego. Will stay again!
Pool was really nice. Friendly staff and patrons. A little dated, but it was very clean and value was acceptable. I chose this BW for the location between El Cajon and La Jolla where family visits took place. Access to the highways was perfect for planning my road trip to San Diego and meet family.
I enjoyed this hotel because of the ammenities. The bar and restaurant were pretty awesome and convenient to have. We had a few drinks and enjoyed the nice bar vibe and brought our drink over to the restaurant that was attached and just ate some more. We even hung out in the jacuzzi which ran until 3am. They have a nice pool and the fitness center was small but was good for what we needed. It was great!
Good hotel close to everything I needed to do while in the area. I have stayed at this hotel 6 or 7 times and always had a great experience and good service. The hotel staff is always friendly and ready to assist.
I stay here every year as it is convenient to other San Diego locations. Easy for Uber drivers to find and there is no shortage of them. It's also close to the train if you don't mind the walk. I'll be back for sure!
Hotel was close to everything, and the staff was very helpful and friendly. Really close to the beaches, and only about 20 minutes from the city. There is a huge mall only about 5 minutes away. Freeway entrance is right down the street.
Room: way TOO Small Room: dirty....floors Noise: terrible too loud Bath: way TOO Small Towels: too small and old Bed: old and hard... A/C: did not work ... was hot...not cold. Water: too weak TV: poor choice of Chanel's Restaurant: VERY POOR service.... 2 waiters not just one Front desk: Not helpful.......no choices.
Fourth or fifth tie at this property. Easy off and on on to I-8. Located in Mission Valley with many opportunities to restaurants ans shopping. Short drive to Balboa Park i.e San Diego Zoo and the museums. I-8 takes you to I-5 to northern CA. along the coast. Many attractions, short drive. Also short drive to the Harbor. Very nice restaurant on site with a varied menu. This definitely a repeat stay. An Older property, but very well maintained and comfortable.
Good value for price. Room was clean and well taken care of. Good parking and easy access to freeway. Did not eat in restaurant so have no comments to make about it.Thin walls/floor allow shower noise to come from adjacent rooms.
Rooms are maybe just a little outdated but overall clean and comfy. Pool areas are great. Great central location to San Diego County to visit all of it. We would stay again and would say our experience was definitely positive.
This hotel was quite conveniently located for us but there are not that many dining alternatives around. The room was quite average, closer to a motel than a hotel. The fridge was turned off so it took a while to get it cold. The room was a bit small but we survived. There is no breakfast included. That was a disappointment.
We look for hotels with restaurants either in or very near them..real restaurants, not fast food type. This hotel has a great full service restaurant and lounge...but very well hidden from the road and virtually no RESTAURANT SIGNAGE easily spotted from the road...hotel needs to add a big sign easily seen. We will return to this hotel.
Nice place to go especially for a getaway weekend. What makes it nice is the lounge, and coffee shop and walk up laundry mat and heated pool. Plus the lush tropical grounds. Dont even have to leave for anything. Stayed her many times before.
Deposit was $75....kinda high. Bathtub drain clogged. Staff was friendly. Good location. Grounds are very well manacured. Fairly quiet area. Beds were on the hard side. Parking was ample. Overall an average experience. Nothing special. Decent value.
There were mixed reviews so I was a bit nervous, but I loved the retro California feel of the hotel. It was updated but still had a classic feel to it. The pool was wonderful and my kids had a blast. It was nice to be able to have a margarita while they swam. I would stay again in a heart beat. Good location as close to everything. There was a busy road next to it, but I couldn't hear it in our room and slept well.
We have stayed here in the past. We phoned in for an early check in which told was available it was and came with a naked stranger. Ensure the room is truly unoccupied before taking your family in. I received a real small simple sorry. Great way to start a vacation coming eye to eye with another male naked fresh out of the shower. No discount, no upgrade, no comp. Would of been a nice gesture.
The location of the hotel was the only good thing about it. The ac cover inside the room kept falling off. The TV satellite barely worked. The remote had no batteries. We were in the non smoking section and people were still smoking. The way the room was designed wherever someone smoked outside our ac unit would pull it into our room and it smelled bad like cigarettes.
This place is in a great location everything is nearby including old town, the mall, SeaWorld and the staff was great. However the beds were extremely hard. Not what I expected for a great night's rest after an 11 hour drive.
I have had the pleasure to stay here on business and with my family on our weekend getaways! As always, the staff are professional, polite and very helpful to ensure my/our stay is the best possible. I am scheduled to return at the end of the month,.
I was in town on business for two nights, and found both the location and the price of this hotel a great match with what I needed. Fortunately, the room was quiet, clean, and comfortable enough considering the price. Without hesitation I would reserve a room here again. Especially for leisure travelers who are looking to be within a 15-minute drive from most of what San Diego has to offer, this would be a good choice.
The Jacuzzi is open 24/7. I wish the pool was too but its not :( The property is huge and when its full its hard to find parking, thats the only down side. If you like to enjoy yourself with some friends its a good hotel to go to. I've enjoyed every stay there, i've been there about 7 times.
Stayed over Easter weekend in 2018...hotel is clean and near alot of attractions in San Diego but parking gets full during busy weekends, so you may have to park away from your room. Also, showers were horrible and water was ice cold each day we were there. Not bad but not great also no free breakfast.
Seven Seas Best Western Hotel is a terrific place, in my opinion underrated. I'd give it 5 stars. The grounds are beautifully landscaped and maintained, the staff are helpful and professional, and the hotel is in a great location for visitors and tourists alike. The restaurant and cafeteria are first-class, with great food served by a great staff. Don't pass up the Best Western Seven Seas Hotel. You won't regret it!
I have been satisfied staying here in the past. I appreciate the location. This time, there were two instances where there was no hot water. I understand the hotel was very busy, but I felt I am still paying for some basics like hot water. The response was simple and dismissive as if it's ok to run out of hot water. That's a basic I count on and Best Western didn't deliver.
Room was clean and in order. Wi-Fi was sub-par. Bed was a bit stiff. Location is near some good eateries and there is a nice mall with a movie theater nearby. Got the job done at a reasonable price. The wife would not have been satisfied but I would book again.
Everything was nearby. Definitely miss San Diego and glad to pay the city a visit. There's so much to do and see. The hotel was great. No problems at all. Would stay again, 10 out of 10. Excellent and clean.
The Hotel is slightly on the old side but was clean and comfortable. The hotel is centrally located to the San Diego area and within walking distance to the fashion valley mall. I would book this place again.
Surprisingly great new discovery. We visit San Diego up to 10 times each year for family, business, and vacations. Just found this GEM. Recently remodeled rooms, fresh exterior paint and lovely tropical theme gardens make this old timer fresh again. As BW Rewards member were upgraded to a suite, which had, been totally renewed with fresh new bathroom, carpets, and lovely kitchen and patio. Although this BW does not provide free breakfast as the rest of the chain, their onsite complete restaurant/bar serves up a man-sized lumberjack, belt busting full breakfast at very modest pricing. Dinner onsite was huge advantage with complete restaurant and bar short walk from our room. Pool is clean, warm and lovely hot tub makes for very popular afternoon after a busy morning sightseeing San Diego's tourist venues. The close proximate to Riverwalk golf course and huge shopping mall make for fabulous location. Easy access to Hwy 8, 163 and others allows for simple explorations.
It was very clean, which is important to me. It was a very comfortable bed. I would definitely stay here again! The overall hotel grounds were very nice & it's sit right below a beautiful green hill. It was a perfect size room for our family of four. The staff at the front desk were very friendly and accommodating. I'm very pleased with it stay at this best western.
I booked site unseen as I am a Best Western Rewards member. This hotel is older than the seven seas! The outside is old and needs maintenance, appearing more like a highway side trucker motel than a hotel. Rooms are old and musty, with water and moisture damage radiating from the bottom of the exterior door and bathroom door. I know it's moist in San Diego, but doesn't necessarily mean the room should smell moldy. Room appeared clean at first glance, but tile floor in shower/toilet area needed scrubbing and vanity looked like it was never dusted. Shower water was luke warm.
Hot tubs, pool and Zack's Bar have kept me coming back for 20 years! I always enjoy my stay here. Staff is extremely pleasant and accommodating. Restaurant has great food. Rooms are slightly dated, but comfortable and well equipped.
Hotel needs updates, no free breakfast offered just like other BW's Price paid for a nightly stay is way too high for what you get in return, would not recommend this hotel property to anyone. Live and learn, will not stay here again
Came in to town for San Diego half marathon. Needed easy access to start line, race expo, food, quiet place to stay. Not only was it all of the above, they have a pool, hot tub, coffee in the room, fridge in the room. Towels are nice, place was clean, updated. We also ate in the attached restaurant ( chicken chef salad??) and stopped in the bar for a nite cap! Easy trips into town, shopping, restaurants, the zoo, all the major attractions. Ride share was easy & affordable to all areas! I would definitely stay there again; great value for the money!
This is an older motel and is starting to show it's age. However, NOTHING that would be a problem, rooms are clean and although small are comfortable. They do not supply a lot of extras for the room and have two large bottles of water with a tag saying they are $2.50 each. I have no idea why any one would use them when one can buy a gallon of water for 80 cents at Walmart or 12 8 ounce bottles for less than $3. My second day room was cleaned but not resupplied -perhaps they were in the process of cleaning and had not finished and I came back and put do not disturb sign on door. They have real glasses and real china type coffee cups but the coffee maker only makes one cup of coffee and there was no decaf. People were friendly and polite. I had trouble getting the card key to work and the hotel staff who were there when I checked in showed me how. I also am confused about their ;prices-one type of room at around $67-$80 and then over $125 for others. Sunday, Monday, and Tuesday seem to be cheapest rooms, Wednesday room prices shoot up. That being said, other than their crazy jumping room prices week after week, it is a good motel and beautiful. The desk people were very friendly and helpful. The bed was comfortable. My major complaint was they need to have some type of hand holds in the shower-either a soap dish for bath and one higher up for shower or a hand hold as most motels have these days even in regular rooms. The bottom of the tub did not have a tub mat but those stick on things. That and the lack of some type of holder in the shower are my ONLY COMPLAINTS-otherwise the motel is great. Again, I have stay in motels that are regular, not handicapped, and the showers do have some type of hold either a bar or a shower level soap dish. It is a beautiful and wonderful motel. NOTE: They offer a 15% discount card for lunch and dinner at their café when you check in. You can get another when you use that one.
Convenient to the bart Across the street from the fashion valley mall Clean hotel Food is good portion You can't beat the location Always come here for San Diego travel Great Place Very close to everything
The Best Western Seven Seas is in the hotel circle area of San Diego. Staying here is like being on a tropical island. I have stayed here on numerous occasions and have never been disappointed. Beautiful landscaping throughout the property. Very nice heated pool area as well as a separate hot tub area. The rooms have been updated with all of the amenities. Very clean rooms, comfortable beds, new and clean bathroom. There is a good restaurant on site for breakfast, lunch and dinner. Quiet, safe and secure hotel. You cant go wrong here.
Wasn't used to this but ok. Will check account to make sure it ‘drops off' when you leave. Clean and pretty quiet. The restaurant made a special pizza for me that was tasty. Hotel is near Sea World and good for families.
This hotel was clean and newly remodeled. We stayed in a room with a queen bed. It was quiet and the bed was comfortable. There was ample parking as well. A mini fridge was in the room, but no microwave. I would definitely stay here again.
Wow - when I worked for Best Western the guest was most important - the front desk staff at this hotel seem to view the guest as an inconvenience! The restaurant and bar staff - top ranking for service, attention and courtesy!! Housekeeping staff were all amazing and very helpful
Been here since oct. house keeping has been awesome but one person in particular stood out. Santa (Santos), was exceptionally excellent. When she did my room I knew it was her. She always added an extra touch. While all the others were great, she was awesome. If I ever come back I'd love to get a room where she cleans. Very friendly, attentive and professional.
Easy access to freeway plus close proximity to Old Town and Balboa Park make this an excellent choice for a weekend stay. Very reasonably priced it's a true value, I strongly recommend checking in at the Best Western Seven Seas!!
Just what you paid for, its a clean hotel. It has enough parking lot for everyone. And its close from most of the important stuff in San Diego. The rooms are not big , but enough to hold a small family
I got a pretty good deal on the room so wasn't expecting much, but was pleasantly surprised. Beautiful landscaping, nice front desk staff. Room was just okay - nice enough but towels were reminiscent of high school gym class. Bathroom amenities left an impression that this was a cheap place, which was unfortunate. Strange how little things like that can make a difference, Bed was not bad so having better towels and some nice shampoo, conditioner and body lotions would have created a much better feel to the room. No elevators so keep that in mind when requesting a room if you have heavy luggage or a lot of stuff to carry.
Bad part first. I originally booked for 2 days then decided to add a third day. I confirmed my booking & received a confirmation several days before check in. Upon arrival though the hotel couldn't find the updated confirmation even though I showed them the email. I had to return to the front desk several times to try to clear things up. I had to finally call Hotels.com to get the situation taken care of. Front desk staff was friendly enough but not very helpful. Possibly could use some more training. Now for the good part. Hotel is clean and we'll maintained with a good location on hotel circle. Rooms are pretty nice. Has a great heated salt water pool and jacuzzi. Also a surprisingly good cafe at the hotel . We ate there twice & both meals were excellent. Also has a nice little bar with a pool table. All together this is a great mid priced hotel with a convenient location.
Staff are very friendly and helpful. Everything was nice, the room was super clean and it had what we needed, wi-fi was good didn't have any trouble with it. I was satisfied with my stay. We will definitely keep going back.
We stayed at this hotel while visiting the SD Zoo and Old Town. The location is close to both. The rooms were clean and came with a fridge. Really wanted a microwave with three little kids, but didn't want to spend 10.00 a night to rent one. The pool was heated and clean. The hot tub was closed the one night but there is another one to use. The price we paid for this hotel was a great deal! Overall we enjoyed our stay and will stay again.
This hotel is a great value. It is very safe and clean, and staff is very friendly. It is very conveniently located near shopping, transportation, and other amenities. It, by no means, is a luxury hotel, but for the price you would be hard pressed to find anything better
Clean and comfortable hotel. The room has a fridge but no microwave. Wifi speeds are good. The only odd thing about the stay is one of the walls next to the bed has a whole wall mirror (like two feet from your face) which can scare you when you wake up in the middle of the night looking at what looks like someone laying in a bed two feet from you. Friendly and professional staff at this location
Overall, this hotel is average. It's pretty outdated and the rooms are somewhat clean. The A/C is pretty noisy. i would only recommend it if you need a place to crash for the night. Otherwise, I advise to go to another hotel.
Due to LOSSAN performing track maintenance, I wound up spending a few days in San Diego. When I saw the rate, I grabbed it because, honestly, I was curious. What really makes this hotel good is the staff. That goes double with the staff at the restaurant who really stood out and made the place great. The room was good, but not great. It did, however get the job done and I was well rested and got some work done. Under the right circumstances, I would stay again.
I and my family had a nice time at this hotel. The location was great, right down the street from shopping centers and a mall. The internet was great. For all the pokemon go players, there is a gym right in front of the hotel.
Staff was great. Close by so many attractions. FREE parking and FREE WiFi. Rooms are decent for what you're paying. No complimentary breakfast, no acces to a microwave. Other than that it was a great experience, had no trouble at Check out.
Overall a great experience. Close to the gas lamp quarter which is where we were planning on celebrating NYE. Very easy to get around town from the location as well! Bar had great food and great prices!
Not the best motel I have stayed it but the staff was nice and the pool and spa area was a nice retreat in the evening. Our ac didn't work in the first room we were put in and the maintance guy came to look at it and just said it was an old unit and it will make noises. Later that evening when the kids were already in bed and we had already unloaded our stuff they ac unit completly quit working. They did have another room for us but it was a pain to pack everything back up and move the kids again
The hotel itself was nice for the price I paid. The poor rating on my part has to do with how well the staff handles a poor nights sleep. During my stay, I awoke at two in the morning to a really loud jackhammer. I called the front desk and was told the city had some workers repairing the freeway that was really close to my room and there was nothing they could do about it. I'm disappointed that Best Western didn't offer to switch my room for me or even offer to discount my room because of the poor nights sleep I got. To me they just didn't care if I had a pleasant stay or not. It's a disappointment to be treated that way.
Had a great time at this hotel staying 8 nights in Dec 2017. Besides having a standard room which is only 1 queen bed, which pretty much takes up the whole room, the hotel itself is nice. It is resort-like, has a heated pool, two jaccuzzis, a pretty good restaurant (we ate breakfast there almost daily). It's minutes away from all the attractions, downtown, little Italy, Sea World, and beaches. There's a plaza close by in Mission Valley with grocery stores, fast food, a mall, and numerous dining options. They brought us a crib, and we had a mini-fridge. Has Laundry on-site for $2 each. Gym is just 2 treadmills and an elyptical. Would stay there again, but book a larger room.
Bad shower valve, taking a bodybuilder to turn it on off. The only BW that doesn't offer breakfast. Overall Motel level service. This BW tarnishes the name of BW. The only bright spot is free parking. I would not recommend it.
Best Western Seven Seas in San Diego is an older property with some areas that could use paint, patching or a serious scrub. Regardless, I found the rooms to be very clean and the staff hard-working, friendly and quite competent. Well-kept pool, restaurant and bar areas.
Staff were friendly, rooms were clean. The diner had huge meals that were fresh and very tasty. The pool was always kept clean and we really don't have a negative thing to say about the place. The room we stayed in we didn't have any issue with noise and the free parking is an added bonus.
A newly renovated property which was spotlessly clean and comfortable. Easy access to local points of interest with a friendly professional staff. We were happy to find a room with 2 easy chairs as well as a desk with an office chair. The lighting was up to date with outlets for electronics and there was even a small refrigerator. We definitely will stay again on our next visit to San Diego.
It was clean and comfortable, the location was good easy access to freeways. On the bed they were comfortable but a bit small for two people (queen) but overall everything was excellent I would stay there again if I get the chance to visit San Diego again in the future
Overall, I had a wonderful stay at this hotel. The room was clean and comfortable, the staff very friendly and helpful. And it's a great deal too! I had an excellent breakfast in the restaurant each day I stayed there.
complete failure to let us know about parking lot maintanince Staff made no attempt to let us know ot was happening and had to park 50 yards from our room. Staff was notified and their response,,,, we put up signs on conter but they never told us when we checked in, nor did they care to inform us
This is a nice hotel located in San Diego at Hotel Circle. The rooms are small, but very clean. They have a swimming pool,2 jacuzzi's and a workout room by the pool area. The Cafe is nice with a friendly staff.
Went down to San Diego to see Winter Wonderland at SDCCU stadium(old Qualcomm). Made a quick get away with an overnight at this property. They actually got us into our room before noon. Gave me a nice little welcome bag with two waters and a couple of snacks. they were having the driveway worked on so it was kind of a mess. We had to walk back to our room from the front of property, but parking was available later. Sally upgraded my reservation from the single queen to a single king. Spacious room. Clean, two seperate side tables. One for laptop and one for comfortable seating if just watching tv. THE softest towels I have ever had at a BW. The property landscaping is beautiful with lots of manicured palms and other interesting types of trees. Pool with hot tub and a separate hot tub by itself that is open later than the one in the pool area. Location is very convenient to Fashion Valley mall. the trolley system, the freeway, Sea World.
I can quite easily recommend this hotel, the whole property is clean and kept looking nice the paths and borders filled with flowers and palms and looks great, the rooms are clean and spacious cant ask for much more, we travel as a couple but this hotel would suit all travellers (singles, couples and family's) we had a car and had free onsite parking, but also used the local public transport to get all over San Diego which is quiet easy and has stops just outside the hotel (buy day passes its cheaper we got 4 day pass saved a lot of money)
The staff was courteous, kind, and helpful. Lots of parking close to the room. The room was clean, comfortable, & quiet. The housekeeping staff was super helpful too!! We highly recommend & we will be back!
Nice spacious rooms, lots of room. Friendly staff who seem to want your stay to go well. Room was quiet when I had to sleep all day to cover a night shift, and quiet at night when normal people sleep.
the rooms are so small, and there is no lobby coffee or breakfast which is the norm for a best western. microwaves at a charge. it is so small i can't open the regular suitcase unless on the bed. it doesn't fit on the chair. even water in lobby is not available. at check in we had beds full of dog hair even on inside linen. we had to change rooms which was an inconvenience but happy there was availability because it was too late for housekeeping to clean the room
Pretty nice hotel...free parking, a pool that's actually heated, great maid service, check out at noon, friendly front desk, good location (bus stop just a very short walk), goof value. But...they tolerate smoking in the pool area
Isn't it always god to stay some place where you can count on the facility being clean, comfortable and reasonably priced? Such is the case with Best Western in San Diego. I come to San Diego for this one event every year and have stayed here pretty much every year for more than 35 years. The only time in recent memory when I chose to stay elsewhere was when the price at BW was SIGNIFICANTLY higher than normal. [A VERY bad decision.]
Our stay lasted 4 days and during that stay we experienced practically no WIFI in our room. I asked the front desk and they told me that I could come to the lobby if I need to use the WIFI because it was better there than in the rooms. This made it difficult to work on my computer. The room was clean but had a musty smell. Other than that, the staff was very pleasant and the grounds of the hotel was well maintained.
Our recent stay at the Best Western Seven Seas was pleasant and reasonably priced... the bed was comfy, the room was very clean, and the two jacuzzis (in addition to the pool) were nice features. We enjoyed the tropical plantings & well-cared for landscaping, and all of the hotel's staff were friendly and courteous too. It's also conveniently located, with Balboa Park, beaches, Old Town, and downtown areas a short drive away... enjoy!
Especially for the price, we found Best Western Seven Seas to be an *excellent* choice. The facility is *slightly* aged, but not in a way that bothers. The staff are helpful, friendly, and wanting to serve. The rooms at the center look out onto a lush tropical garden. The internet is as fast and reliable as most hotels, probably some better. (And they provide a help line number to Cox Communications, which was also helpful.) Except for not being pet friendly, this has become our hotel of choice in San Diego.
While in San Diego we tend to stay in moderately priced hotels; we figure we aren't going to be in the room except to sleep, thus we don't need all the frills. Overall, we were pleased with this hotel, which was one of the least expensive of the "moderate" priced hotels and didn't have a parking or resort fee. It was conveniently located, clean, and the staff was helpful and friendly. Our room backed up to a rather large hill, which we thought "only in San Diego." It was easy to park near our room, except the one time we got back after 9 p.m.; when we had a bit of a hike. The room was okay. I would have loved to have had a microwave. The room had a tendency to be noisy as we could hear the plumbing, i.e. toilets and showers of visitors above and to the side of our room. One of the beds was within inches of the air conditioner, making it difficult, if not impossible to get in on that side of the bed. The grounds were beautiful; I wish we had a room with one of the views of tropical flowers and palm trees (maybe next time). If you intend to do your own laundry, bring a roll of quarters as there is no change machine; I think a washer cost $1.75. The restaurant was expensive though the staff was the friendliest around. Another thing to note is that the room was cleaned very late in the day.
We stay at this hotel everytime we are in the area for the holidays. Very close to our friends. The hotel gives a nice vibe and the landscape is very tropical and well kept. The pool and hot tub are very clean.
This hotel is a great place for a large group. They made group reservations very easy and were ready for us when we showed up. It is very affordable for our athletes and a great location. We will be back!
Very nice room, clean and well taken care of. The grounds were very well taken care of with beautiful tropical flowers and palm trees. It was our third stay in 3 years and were again very happy. The heated pool and two hot tubs were awesome.
We were there for 3 nights during our west coast roadtrip. The motel is in the Hotel Circle, so quite far from downtown, but you can simply reach it calling a taxi or uber. It's located near Balboa park and San Diego's zoo. Even though it's near the freeway, we didn't hear any noise from our room. The room was quite small (we booked a queen size bed) but clean and comfortable. Next to the reception there is a cafè where you can have breakfast, but it's really expensive! The motel is supplied with two external pools (one it's a hot tub jacuzzi) and with a park lot
Excellent staff, good amenities and an excellent value. I will definitely stay there again. Nice heated swimming pool and hot tub and the grounds were kept up very well. And it was a very convenient location.
If you are traveler for business or vacationing with family this hotel is the pearl in the oyster in my stay all I seen was happy people say how great the place was centrally located to dining and Shopping.
To preface the review the hotel is under renovation. That being said the room was clean, dated and filled our needs. Parking was a bit of a cluster. Easy to get where we wanted to go from the hotel's locations. Staff was quite nice.
great stay and service . I would definitely stay at Best Western Seven Seas in the near future whenever I am in the San Diego Area for leisure. The location is central to all of the major attractions. The service cannot be beat.
Great place ! Great staff , the rooms were nice and clean and I loved the jacuzzi / bathtub in the suite. Everyone even guests were nice. I would recommend this place and I'd come back to stay here again.
Great Value for what its worth. Needed an overnight stay for an early morning conference. Instead of driving in the early morning to San Diego, I stayed overnight. I would do it again if I had another conference in San Diego. It is a good value for what you get.
We were impressed with the quality of the room, the comfortable bed, the excellent lighting for reading and the ample parking. The room even had a small table with two comfortable chairs that we used while reading. There was a hot tub and a pool that we did not use but looked appealing.
When checking in the staff was friendly and helpful. They gave us a map that had directions to different places to see and visit. The restaurant had great food and service was excellent! The grounds are beautifully landscaped and though it is next to a highway we did not hear the noise. Great place to stay!
Rooms were very dated. However rooms were very clean and comfortable. pool area is very nice .Location was convenient and lobby clean . Staff was pleasant and free parking. Internet was good and room was reasonably quiet.
I visit San Diego two or three times a year to see friends and was happy to discover the Seven Seas! You might say the motel is a great, well preserved model of the 70's road trip hotel/motel. The rooms are attractive, modern, and super clean! The grounds and pool area are beautifully landscaped, the restaurant convenient, and laundry facilities easy to use. Parking is right at your door or up just one flight of stairs. I did not notice any elevators. If you need one, be sure to ask for a ground floor room if elevators are not available. All rooms are off outdoor hallways and the buildings are well away from the Motel Circle highway.
This Hotel does not give you a welcoming feel, the staff is not friendly the rooms smell, beds are not comfortable. I stayed in a BW in North Hollywood the same week and it had breakfast and did not smell very nice.
The place was good, but upon checkout I was told they would apply my 40.00 gift card plus an email of my check out. Neither happened. The location is central and the room is good. We had a patio. The staff was not very helpful. The location is on hotel row with 20 other hotels you could chose from. You might try Hampton Inn or one of the others. It is right by the freeway.
We had a very nice room, friendly reception staff, good amenities, wi-fi was good. 10 minute walk to Fashion valley shopping centre where you could get food and plenty of shopping. The light train called “trolley” goes via the shopping centre precincts, which takes you to most parts of San Diego. We went even to the Mexico border within an hour.
On the same trip I stayed at two different Best Western Motels in the San Diego area. The Island Palms Hotel and Marina and at the Seven Seas. The first one was awesome the second one was a serious step down from that! I would not recommend this motel. The room was very small...noisy...slept like crap!
No notice was given to us of loud construction going on in the next room. Although the building was kept up it was obviously old with the very thin walls. We at one point had no running water because of the construction. No notice was given to us of the water being shut off. Staff was unapologetic and lacked caring emotions.
Wish I could say better things because I usually love best westerns but this is by far the worst one I've been in. I booked the smallest room they have and was so disappointed. The television channels had very poor signal and most didn't work. The remote only worked a few times after pressing very hard and multiple times on the buttons. The bed and pillows were comfortable. The floor seemed dirty and the door had what looked like dried glue all over it? Not sure what it was. The bathroom was small. The vent was VERY loud and the water in both the sink faucet and the shower was extremely hot even when the knob faced the cold side so I could not take a comfortable shower or wash my face due to how hot that water was. The drain in the tub was also dirty around it. The walls are extremely thin. I usually don't mind noise or highways cars going by but I could hear the steps of everyone walking outside my door and conversations at the pool even though I was on the second floor. My room was an adjoining room and the people in the next room kept messing with the door trying to open it I guess? It was a bit frustrating and worrisome that they might actually get it open. The towels were stained with something black, could have been mascara or make up of some sort but that shouldn't be the case if they are washing their towels. Front desk was nice when I checked in but didn't seem to care when I checked out.
In the off season when I visited it is a great deal. (In the summer high season all hotels in central San Diego are overpriced). It is located on Hotel Circle South, the part on the south side of I-8 where most of the hotels on Hotel Circle are located. It is the farthest east on the road, meaning the last hotel before the road u-turns under the freeway and goes back along the other side as Hotel Circle North. This also means it is at the intersection of I-8 and 163 freeway. In spite of this, I did not notice any freeway noise. Hotel is two stories with some semi-tropical plants in the middle. Rooms are exterior entry, but I felt quite safe. There are security guards roaming the hotel just in case. Room is fairly nice and bed was quite comfortable. There is a small (very small) refrigerator though I do not recall seeing a microwave. There was also a small coffee maker. Hotel has a decent but not outstanding on-site restaurant (independent, but sort of like a Denny's). Sauna and pool (both outdoor) are near each other but physically separate. My room had shower only, no bath. Other than a small soap rack, there were no racks to place shampoo or other items. I am bald so it did not bother me, but might be an inconvenience to others. Also my room had the inside bottom of the bathroom door frame rusted out with a jagged one inch gap at the bottom. This did not bother me much either, but a family with a toddler could easily have had the child cut their finger on it. I assume most rooms do not have issues like this. Overall a very enjoyable room for the off season bargain price. If the price was right, I would stay here again.
Nice location, close to Zoo, Old town San Diego but the staff could use a tune up. The lounge staff and facility were excellent, Restaurant not so good. Front desk mediocre. There were some issues with the shower which seemed to be long standing but not of much concern to staff
Rooms are clean, central location in Mission Valley, overall good value for your money. Bathrooms and rooms need to be updated and so does the fitness center. Rooms are small but fairly clean, shower heads are below average. For the traveler on a budget who doesn't need all the bells and whistles. No microwave.
My husband and I always stay at this hotel because it is close to our son's house. It is always clean and very well kept. The staff is always very kind and does their jobs very well. I would highly recommend this hotel and it's location is great. They also do not charge for parking which is wonderful.
Very happy with the staff and the restaurant food. The rooms were clean we were very happy with everything. We enjoyed the grounds. They were maintained very well. We were in the first section of this motel so we had a quiet stay. Not sure what the noise level is like in the back sections closer to the freeway. Would stay here again if we ever come back.
Hotels in big cities can be costly, but this hotel offers good accommodation at affordable rates. It is close to I-8, which makes it quite convenient for travellers. The room with the queen size bed was on the smaller side, but it had a fridge and a coffee maker. Internet connection is free and very good, and there is a desk area and also a table. Everything was clean, and the bed was comfortable. Despite the closeness to a busy highway the room was quiet enough for a restful sleep. The hotel offers a pool and a jacuzzi. We can't comment, as we did not use it, but people seemed to enjoy themselves. A smaller restaurant is on site. Again: no comment, as we usually self -supply. We can recommend this establishment for travellers who want to explore San Diego.
Stayed here 2 nights upon returning to San Diego after a month on the road... Front desk was great at check in and upgraded us to a King since we asked to be on the second floor ( no elevators). Room amenities were great ( tv/bed/internet/fridge ). Good value for San Diego in Oct.
This hotel is right off the highway which makes it a wonderful base starting point to many attractions. Even though it's off the highway, noise was never an issue. Both times that I've stayed there the rooms were always clean and in working order. I've used the hot tub, pool, and laundry room and all were a positive experience. The beds were comfortable and hot water was never an issue. We had a small refrigerator, blow dryer, and iron that came in very handy. The rooms were big enough to accommodate 4 people without being over crowded. The restaurant has a great variety of food that tastes great and the staff are very friendly. They took the time to address any needs or questions that we had. I felt very safe based on the staff and clientele that I came into contact with at this location. I've used this hotel twice this year and because of the positive experiences both times I would highly recommend it. It is excellent quality for the price that you are paying.
I stayed a year ago (2016 October - not November - the webside wouldn't let me enter the correct date) Clean, nice room, good service. The cafe is good and not expensive. If you get pancakes consider asking for reduced-size portion. At the same time, the price is quite reasonable for the hotel. Wifi is free (Yay!). We had to wait for rooms to be ready for some time though - but that's okay. I think in most hotels you have to wait. I think so far, it's the best option for me (not too expensive but very good hotel). Also, I like that it's not one of those high-rises because getting from the room to the front desk took no time.
The freezing pool. The broken jacuzzi. The unfriendly staff. The rattley old refrigerator in the room. The only cheapest harsh bright white lights used, no night lights. We could hear everyone above and beside us, so the construction of this place is very poor.
Best Western Seven Seas, San Diego, CALIFORNIA has good room quality and offers affordable price. You will need to take Uber a couple minutes to downtown. The place is pretty quiet. Food and drink from the restaurant are just fine.
Great location, central and close by all Landmarks: Sea World, Old Town, Downtown, Balboa Park, Mission Bay Newly renovated room were very clean and comfortable, great value and affordable for a Family Trip. Will surely come back next time in San Diego.
The hotel was clean, the room was spotless and the help was very accommodating. When I locked myself out of my room the hostess was extremely courteous and friendly and simply made me my new key. Maybe some construction going on and a solicitation for prostitution but otherwise a very close proximity to the job I was working at.
Beautiful grounds makes you forget you are right in the middle of a bustling city. Conviently located only minutes away from some of the best San Diego has to offer. Good onsite restaurant for the days you don't want to get out abd ecplore.
Staff was unfriendly, room was small and did not have a microwave. Hot tub jets didn't work and they were doing work on the rooms above us so it was super noisy. No free breakfast. Super 8 next door was better.
There was no family rooms which meant we all had to sleep in one room.All the other rooms were connected by plumbing which meant we could here toilets and showers in the room. We tried the restaurant but the food wa disgusting but the service was good. I think others thought the same as it was nearly always empty. I was near to most amenoties
I liked the location and the atmosphere. It was quiet and pretty cozy. I liked that the bar was open late and a delivery service was nearby for late night food and snacks. Everyone was nice and I am definitely going to come back.
I would recommend this hotel to anyone. The reason we went back is because we like the hotel and staff. We always recommend to our friends and family. We came upon the Best Western Seven Seas because the hotel we we were staying at for years they were turned into condos.
The room was clean, but the plumbing was noisy when a neighbor used either the sink or shower. The a/c fan was noisy as was the a/c when it came on periodically. Front desk staff were very professional and very helpful. Poll was very clean as was spa.
I travel to San Diego frequently (almost every month for at least a week) on business, & I always try to stay at this particular hotel. It is conveniently located to the trolley (Fashion Valley) & it's only a 30 minute ride to where I work. If I do have to drive to my jobsite, it's only about 20 minutes even with morning rush hour traffic. For the weekends "off," it's very convenient to Balboa Park, Sea World, the beach or the mountains. It's an older hotel, so it isn't swanky like the new modern hotels, but I love the "feel" of it.
Just wanted to say the Seven Seas is still a great family hotel, the grounds are beautiful, the restaurant has really good food, and the wait staff is fantastic, the rooms are old but immaculate, the location is great to get anywhere you want in San Diego, still our favorite place to vacation and enjoy.
It was alright. I booked a room that wasn't available and I wasn't informed until check in.The food was overpriced for the quality and they add fees to your bill. I ended up 120 dollars more than the two night I stayed.
Average hotel , needs overhaul, no microwave in room, no complimentary breakfast, was expecting Best western services But I guess all hotel aren't equal.Staff were accommodating. Towels were not in the swimming and hot tub areas but in the fitness area.
The outside was clean and the staff was friendly they have a fridge but no microwave in the room. The room is small with a mirrored wall and I stayed in a double the one bed was crammed against the wall/window/ac unite so If you had the unfortunate event of sleeping in that bed you would feel the ac directly on you. The room smelt and looked clan when I entered but extremely dated with old carpeting and the sink was separate from the rest of the bathroom which I find to be in poor hygiene as you are then forced to open the door before washing your hands and you then touch the door after a shower. You can see the line where the vacuum doesn't get on the carpet and the furniture is big and clunky for such a small space. My biggest issue was the ants which by the time I left where all over in the room. There was a crack by the ac unite and they invited themselves in. I didn't notice the first night until I went to take out the trash the next day and it was covered in ants. Also I didn't see one trash can on the premise near where I was staying or anywhere else for that matter. They may have been by the restaurant but I didn't go over there. Speaking of the restaurant because it exists means you don't get a complementary breakfast instead you get a 15% off coupon for lunch/dinner. The outside is well taken care of which cannot be said for its neighbor which I stayed at a few weeks prior. It made me nervous to be back in the area again but I was pleasantly surprised at how a clean out side makes one feel a little easier about their surroundings. I just wish the inside matched what the outside promised. They definitely need to take a look at seeling cracks and updating the room in its entirety. If the ants hadn't been there I would have felt much better about the place. I did report them at check out. So hopefully steeps were taken.
Great location from the airport with many things close by. The staff was friendly and didn't bother us at all. The restaurant, on the other hand, was pretty bad. Poor customer service, not helpful, long waits for a cup of bad coffee, generic food and dirty. We only went once, and went elsewhere for other meals since there were so many other options around.
Great location to get on and off the Freeway and centrally located for the attractions we took. I would recommend the lounge,Bartenders are very pleasant to be around and cute (don't tell my wife I said that).
Sheets were dingy. Room service took forever. They didn't pick up our dirty dishes. Small roaches were crawling around the bathroom. Staff was nice, but facilities were subpar. I should've stayed at motel 6 and saved $60.
Charged a one night no show fee even though I cancelled the reservation 3 days in advance and have a confirmed cancellation email. Contacted the hotel who referred me to Booking.com. Booking.com cannot be reached; called their 888 number 67 times and never even got a ring on their number, was just immediately disconnected.
My group was well taken care of at this Best Western. The hotel representative made sure all of our questions were taken care of beforehand, and everything was flawlessly organized when we arrived. They made sure the group had rooms close to each other and offered a voucher system that made breakfast organization a breeze. All staff were friendly and accommodating, and the rooms were appropriate. We chose this hotel because of the proximity of public transport, and I am very happy we came here.
good service over all in the hotel in outside the hotel closed to my conference a walking distance, the restaurant got good service and good food, the room was clean, the parking no problem, and it was no smoking on the room it is excellent
No Free Continental Breakfast. Cafe Food was Good. Service Sucked. Key Cards expired twice. Small room decorated in the 60's decor. Had to call for A/C Repair, taken care of ASAP. No Microwave. Good Location.
Location was secluded and had a very private patio attached to the room. Staff very friendly and accomodating. Cafe attached had good room at a reasonable pricec. Very convenient to not have to drive anywhere for meals if you did not want to.
I have stayed in many BWs and this was disappointing...no free anything except wifi. I always get a free breakfast, USAToday and 24hr coffee, but not here. Exterior needs paint and no one has cut or trimmed the trees or bushed......looks shabby. The room was fine and comfortable except for a noisy AC and dripping bath tub faucet.
Not the highest end hotel you will stay in but for the location and price it is very good. Will be staying here again. Ideal for business travel. I did smell some pot but that to be expected when staying near other people
The overall quality of our stay did not meet our expectations for a Best Western hotel. We experienced a series of minor annoyances: a broken shower head, an electric outlet that did not work, noisy air conditioner so we had to turn it off during the night so we could sleep, expensive watery coffee and mediocre food in the restaurant. What else needs to be said?
This is a decent place to stay at. The rooms could definitely could use some modern updates. We did not like the mirror that span the entire wall of the room. The carpets looked pretty worn. the toilet was short and the sink and tub fixtures were outdated. Our neighbors in the room next to us were very loud and using foul language after quiet time. We complained to the front desk and the lady working really wanted to help us out. She told us she did not have any other rooms available to move us to but if something came available she would let us know. In the mean time she said she would work with security to resolve the situation with our neighbors. She ended up calling me 15 minutes later and letting us know she had a king suite available that she could go ahead and upgrade us to. She sent security over with the key and we moved our stuff over to the other room. The room was big it had a living area a dining room table small counter top in the corner and a closet. The bedroom had its own separate room with the bathroom attached to it and another closet. There were still full span mirrors walls in both rooms that we did not care for. From what I could tell nearly all the rooms had conjoining rooms. After the first room we were in I could tell the walls were not well insulated for noise.
We stayed at this Best Western during our drive down the coast. We spent 4 days at this hotel. This is probably the worst Best Western we have stayed at. It is clean, bargain priced but don't expect much beyond that. It's more like a motel 6 than a Best Western. The rooms, the lobby, and the bar/lounge are very outdated.
The overall rating is very good. Room was clean, with necessary amenities for a business trip. The staff was helpful and professional. The only issue was the internet connection. I stayed at the hotel for 2 nights, and I couldn't connect to the WiFi.
This is not a 3* hotel. Should be rated 1*. It is not clean. Water was getting clogged in the sink. Wifi never worked. It is a very old building. If you are on 1nd floor, you would not be able to sleep because of noise from upstairs. AC is old and noisy. Only good thing is that it is close to Zoo and Sea world.
The hotel needs an overall update, we had issues with our A/C working and we weren't the only ones. When I went to the front desk to complain there were several guests there for the same issue. Also, the rooms are very small, smaller than any other Best Western property we've stayed at. As a rewards member I was appalled by the quality of this hotel, next time we come down to visit my daughter at the University of San Diego we will stay at another hotel chain as we were so incredibly disappointed and were forced to find last minute accommodations at a very steep price as to not spend another night in the Best Western Seven Seas.
I have been staying at the Best Western Seven Seas for over 20 years and have always admired the landscaping and the cleanliness of the pool and hot tub areas. Zack's Bar is also a great feature of this hotel. I will continue staying here in the future.
Clean, quiet room. Two spas . . . one open until 3 am. One very large family-style pool/workout area. We were moving our daughter in to San Diego State University. Very close to campus and very close to shops and restaurants. Wifi was excellent and they had a good cable selection. We spent three nights there and were extremely comfortable.
It was a clean place, the sheets looks cleaned and the bed is comfortable. Price is good. Had pool, cafe, internet. Air conditioner works and was not too loud. I would definitely choose this place again
It was a good stay. Decent room with good amenities. I slept well and did not worry about cleanliness. The check in and check out process was quick and easy. The beds have nice comforters and sheets. I would stay again.
I stayed 34 days in 7 seas and the free breakfast plus dinner for the pg members is worth it in my eye's. Food was great and free tap beer from 5-7 for pg members..rooms are on th old side but very clean...grounds are great no problems..
When we first pulled up to this hotel, I admit the layout threw me for a loop. It is 5 buildings with rooms that all open to the outside, and to be honest, I wasn't expecting that for what we paid. The rooms were about what you would expect for a hotel room. The real selling point, I would say, is the restaurant. It has absolutely fantastic food and very friendly staff. It was definitely the highlight of our visit.
Ugh! We almost moved to another hotel but had plans for next two days. Carpet dirty, sheets might have been; no bath towels in our room and did not get new ones until next morning despite call to desk. Fridge unplugged and warm when we arrived.
Rooms Are outdated. Rooms smell moldy. Doesn't look like a clean place. Staff was unprofessional. They didn't let us check in early and had us leave luggages there. They didn't even put it away just left it there while we went out. There's no valet nor bell desk
Overall very pleasant and easy experience. Internet speed was amazing. The staff were on point with check in and also helped me with some administrative needs. Bed was clean and very comfortable. Area was good.
The credit card I used for incidentals was used by one of the employees. I know this because it was my first time using that card and they were the only ones with access to it. Managers never called me.
Well, I will never stay here again. They will not allow any check ins till 4pm, I have found most places are 3pm. Their rooms are small and have no microwave oven, the remote did not work, maintenance came by and checked and said it worked but it never did work. Two times when I called the front desk they did not answer. I know these seem like trivial items, but when you check in to a hotel you expect certain services. The spa in the pool area the jets did not work also
I have used Best Western for business and pleasure trips. I appreciate the amenities even though the quality seems to vary depending on location. The staff have consistently tried to accommodate my needs and random dietary requests and I have appreciated the genuine desire to help my stay at BW be as comfortable as possible.
old and noise hotel , overpriced for t his hotel, but we love other BW hotels , we woke up by someone knock out our door in in the middle of night ( about 2 am), after that, we could not sleep anymore,
This hotel is very outdated and the rooms are not well kept. I checked out after only one night of what was supposed to be a 9 night stay. It was not worth the money my company was paying. It did look like maybe they were in the process of doing some updates but I can't say for sure.
The room was clean & orderly. The outside parking lot & sidewalks needed more attention. All the drink machines had out of order on them except in the pool area. The hotel had a nice pool but the outside spa next to the pool, did not work right. The hotel had a decent café you could enter from the front office area or from the side of the café. You could eat inside or a covered outside area. The hotel had really pretty flowers planted over the grounds.Parking is free at this hotel. Old Town San Diego is very near this Best Western 7 Seas.
I arrived at 11 am, and was told that I would be able to check in early by phone. However, when I got there, they pushed it off, saying the room wasn't ready. They then told me to come back at 2:30 pm. I did, and was told the same thing (even though nobody attempted to call to check the status with housekeeping). I then overheard another guest say she head one attendant tell the other that they told me (and her, apparently) to come back at 2:30 only because it was change of shifts, and "not their problem anymore". I came back at 4 pm - the normal checkin time- only to wait in a long line for more than 30 minutes. Just no concern whatsover for customer service. When I was waiting in line, I repeatedly heard them tell complaining customers that, essentially "that's the way it is" because all the hotels are full, and they (basically) should be glad they have a reservation at all.
the staff is the best from making reservations to the front desk to all the others. we are a painting company and have been doing a lot of work in the San Diego area and this is the hotel they have asked to stay at
I stayed at the Best Western Seven Seas on Hotel Circle recently during a business trip to San Diego. Have stayed at BWSS on every trip there. Hotel is nice, clean and service always is always great. My room was clean & comfortable and well maintained. Will continue to make the BWSS my go-to hotel whenever I'm in the area!
Good location, Nice hotel. Enjoyed it. Close to everything. Easy on and off of the Freeway. We would stay here again. It was a good value. Our final destination was Coronado Island and this was a convenient place to stay.
I stayed at Seven Seas for the AVID conference and it was just a short walk to the busses and a very nice little hotel: pretty, clean & very friendly staff. My room was quiet and they let me choose upstairs or downstairs which was great.
Located at hotel circle, so good location off the 8. Got a good price on this one, and was pleased with this hotel. Although room was not ready, staff made good effort to speed up the cleaning. The facility is large, gives the feel of privacy, has a nice cafe and bar on site. I would stay here again
A great place to stay that won't break the bank. It's not the fanciest place I've stayed, but it was by no means bad. I was in town for a concert and just wanted a place to spend the night. This place was clean, the staff was friendly and efficient, and their prices were great considering the area. I also received a free upgrade to a suite so no complaints there!
As soon as we (My Fiance, 2yr old son, and 2 daughters ages 10&13) walked into the room the smell was DISGUSTING and we had seen a roach right away me and my fiance went to talk to the staff and they stated they were fully booked for the night and couldn't switch us rooms until the following day. We just asked if they could at least bring us some air freshener which they never did. Staff said they will switch us rooms in the morning but when we came back from sight seeing they said they were booked already and didn't have rooms available they stated I was the one that needed to see them after checkout which was 12pm to ask for a new room. We went back into the room to see Spiders on the ceiling and went back into the lobby to see what they can do they said if we don't like it we could just leave. Well still talking to the staff security said we were loud and that he was going to kick everyone out of the room. WORST HOTEL I ever stayed at wouldn't recommend it to my worst enemy...
This was a terrible experience our room had nats and spiders in it. It smelled and the Air conditioned was filthy and did not work. It was disgusting and in need of renovation. I needed a new room and they did not want to accommodate me wanted to send maintenance, No way I already was late for our tour. After about 40 minutes they sent the manager who was absent every time I asked for him. And of course no one could help except him. He finally offered a new old room that smelled but the ac work. We had to move and of course had no time to get ready for our 515 tour. I will be contacting the hotel management to discuss this overpriced horrible experience not the local manager he never called me he didn't like me much after I told the folks checking in check their rooms for bugs!
The staff was friendly. l loved the amenities especially the pool and the Jacuzzi in its separate area. The restaurants food was really good and they accommodated any request we ask for in regards to our orders. The location is perfect to all the attractions. However the hotel is a little out dated. Overall a great stay and would stay here again!
Everything was good except for the fact that my room was next to the construction. Staff was friendly room was comfortable. Just parking and noise because of the construction was my only problem. Recommend.
We stayed here last weekend during the Comic Con which we were NOT in San Diego for. The rate was $250.00 a night which was NOT was this place was worth. Maybe $60.00 a night. This hotel upcharged due to this convention, which is totally unfair to visitors. We already had our air fare and had no choice, but to book at this hotel. (We usually stay in Old Town). The room was musty, rug dirty and the air conditioner was noisy. The pictures on Hotels.com are deceiving. And the phone recording mentions this hotel has been "remodeled" what a joke. We won't be staying here ever. We have stayed at other BW and this one was the worst.
This hotel can use some updating and unlike most best westerns there is not free breakfast available. It was clean however and was just as described. Not bad staff is very responsive when the air conditioning was not working. They had it fixed within a half an hour.
A couple years ago, we moved from San Diego (my husband and I both native San Diegans) to the PNW. We come home a couple of times a year to visit family. We booked directly with the hotel a month or two in advance. We stayed in a Queen room with 2 chairs, a table and flat screen tv with a small fridge. Pretty standard room. The cost rose depending on the day of the week. During comic con it was at its highest, the pride parade was our first week and the cost rose for that as well. The bed was comfortable. The room was clean and tastefully, minimally decorated. The staff was friendly and attentive at all times. We left our valuables in the room, in luggage and felt safe to do so. Housekeeping staff was super friendly and accommodating. These lady's are hard workers and the pride in their service to us showed. They were fast and thorough. Parking was ample and convenient. The grounds were beautiful, truly representive of what San Diego is all about. The pool areas were always clean and always with happy swimmers of all sizes. Hot tub areas clean and inviting. The restaurant on site was clean, cozy and the food was prepared very nicely. Service was quick and attentive. Breakfast was especially enjoyable. They have tables outside which always seemed to be in use. The hotel is located in Mission Valley in Hotel Circle, close to I-8 and connects to I-5 and 805. Old Town just around the corner. Shopping in Fashion Valley and Mission Valley very near by. Lots of good dining all around. I reall have no complaints. We enjoyed our stay and would stay again when we visit San Diego. I would recommend to anyone who needs a place to stay. They, were for us, hhomee away from home.
I liked that there were many things to see and do near by. We visited Balboa Park and the San Diego Zoo Safari. Freeway was nearby which made it easy to come and go. I highly recommend for others to stay here. My family and I will be returning.
Nice places to stay anywhere you go. We have stayed at some on our spring break tour through KY, TN. The most time we spent was a business trip/vacation stay in San Diego. The Seven Seas felt like a tropical place inside a city and it was great. Loved the pool and hot tubs and the layout of the place. Also close to bus stops to take us to the trolley transit center.
Rooms were well appointed and clean. It was obvious that the rooms have been updated. Motel was very safe and quiet. Staff was polite. Outside of facility could use some updating. The Ice and laundry machines were located in a very convenient place. Parking was sufficient and reasonable. Some of the parking places did protrude out a long ways and I was concerned about my van being hit by other passing traffic, but all was fine
Came here for pride weekend. We had a great room and time! The staff was great. Restaurant wasn't the best but our server was sweet. The jacuzzi was awesome! Set up nice, I will be staying here again.
The rooms are definitely ready for some upgrading but the property is large and pretty. But I mostly wanted to leave a review because the maintenance man was so very helpful during my recent stay. I have some severe medical conditions that make it difficult for my body to process heat and when we first got to the room the AC was a little on and off and not cooling me down enough. He came out to look at it and we thought it was fixed but realized quickly after it wasn't. So he came back and switched our AC unit out for a new one and thank goodness he did because it made all the difference!! I'm so very appreciative!!!
Really friendly and engaging staff and the restaurant, Zachary's, was very good too. You know there's a "but" coming.... The walls between the rooms are very thin and the doors which connect the rooms don't afford any kind of soundproofing. Normal conversations between people in the adjoining rooms carried through as if the people were standing right in our room. This is totally unacceptable, especially when this occurs in the wee hours of the morning. One can't really fault the other hotel patrons for this. Either they have to somehow retrofit this hotel with soundproofing or they should just tear it down. Anyway, this is unfortunate because as I started saying this is a nicely staffed hotel with interesting grounds and an excellent location. The rooms were clean, if a bit small.
This hotel was clean and had helpful staff. My wife and I stayed for an evening in San Diego and the stay was pleasant. The grounds were well maintained, the room was clean, and everything functioned correctly in the room. The price was relatively reasonable and this hotel served our needs. Be aware that if you have a second-story room, there are no elevators and the stairs are located at the end of each of the buildings so you may want to park appropriately.
We recently spent one night at this hotel. The lobby is nice and cool inside. The front desk ladies were friendly. We had to wait for our room since we got there earlier than planned and their check in policy starts at 4 PM which is later than other hotels. The room we got was upstairs in the back of the property. This was actually really good because despite the busy holiday, it was quiet and we could not hear much freeway noise. The room was clean but one can tell the carpet is getting worn out. Beds were comfy and the TV worked fine. The wifi was free and we had to call to get the password. Overall we had all the necessities right there and I would not mind staying here again. We did not use the pool and we did not eat at the restaurant onsite.
First, let me begin with buyer beware. This BW is not your typical BW, they do NOT accept animals and they do NOT provide a continental breakfast. Here's my summary: If you are a family on a budget, you will have a clean room in a safe area. The doors will stick, you probably won't sleep great and if you have a light sleeper, forget it. The cost of a light breakfast for four at Burger King is $20 (3 bisquits, 5 hash browns and an apple juice). Any BW with a breakfast just became worth $127 a night compared to this one, and you can do better. Here's how I value a room (not necessarily in this order): Location: It's really close to Sea World and Mssion Beach. Property: Much older, but safe. People: Very pleasant and willing to help Beds: VERY firm Pillows: Fairly lumpy, but usable Towels: Fluffy Water Pressure: Awesome Internet: no one complained Refrigerator: clean with small freezer Microwave: NOPE, No microwave either Maintenance: Here's where it gets ugly: our room had dry rot in the bathroom, wall paper peeling, large cracks of daylight were visible around the doors, both the bathroom door and the exterior doors stuck so they had to be shut loudly, and was super small. There were also silverfish in the bathroom, which is probably normal to the area, but we visit 2-3 times a year and have never experienced this in any other hotels. I have paid slightly more for Best Westerns in the area that offer better quality, amenities and service. However, for the price in this area, it is pretty much what I expected. Had I paid $85 a night, it would have been exactly what I expected, but it is San Diego, and it was Independence Day weekend.
Get what you pay for I suppose. Expect nothing more than a middle-of-the-road motel. The pool is fine, and the craft beer at the café was a noted surprise. There is a designated outdoor smoking section, so buyer beware.
Pool was awesome! Sold me the wrong Sea World tickets, had to drive back to hotel after they called my cell. Could not sleep on bed. Too hard!! Not used to having to buy breakfast, made a mistake thinking that breakfast was included.
I recently stayed at the Seven Seas over the July 4th weekend. The hotel was reasonably priced, had a comfortable bed and landscaping was well maintained. We were also pleasantly surprised at how well the room was insulated (did not hear outside noise or noise from other rooms). The downside was the service; front counter help was rude and one two occasions (stayed 4 nights) cleaning ladies did not show up until we had returned to our room for the evening - around 7. Also, our room was supposed to come with a tub/shower combo but there was no tub making bath time for the 2 year old MISERABLE and the shower floor was not level so it did not drain and water pooled making it slippery.
We headed to San Diego to escape the blistering heat of Las Vegas where we live. I booked our two-night stay at Seven Seas through Trip Advisor and we really liked it. It wasn't the cheapest room listed, but some of the others charge a resort fee, which would've made them more than what we paid at Seven Seas, which doesn't charge a resort fee. The grounds are full of lush tropical foliage, which sets it apart from some of the other hotels in San Diego's Hotel Circle. From the front desk gals to the cafe wait staff to the bartender, the staff was very friendly and helpful, too. Check-in and check-out were quick and easy. We especially liked Betz, the bartender at Zack's bar. She made great drinks and was really witty. Also, the food was delicious at the cafe. Since we live in Vegas, we loved that we could sit outside and not fry in the sun. The rooms were typical hotel rooms, but they did have a small mini fridge, which was nice since we brought several bottles of water with us. The only reason I didn't give 5 stars is because the walls in the room were paper thin. So thin that I heard the guy in the next room fart and I thought it was my husband! Lol The lack of insulation in the walls didn't keep us awake, since it was pretty quiet at night, surprising given it's proximity to I-8. We would definitely stay there again.
Everything was excellent will definitely be going back soon the quality was great and the staff were very helpful and made everything easy for my family and I as soon as we got there they were very friendly and professional.
The staff should be letting the maid know how many people will be staying in the room so they can supply towels for each guest. It should not be the guests place to be calling each day for towels and waiting for someone to get around to delivering them. The restaurant should be serving food that is the proper temperature. The bathroom door made a very loud noise when opening and closing waking everyone up at night. The phone in the room did not work. I had to use my cel phone to call for service. Place is really in need of repairs.
Good place for families with small children who visit Sea World. Reasonably priced and free parking which is a plus. Surprisingly good cafe on site where we had a satisfying and reasonably priced breakfast.
This hotel was dumb. We tried to check in at 1130.... room wasn't ready. So they pre checked us in. Went to the beach.... got cooked. Came back at 2, room wasn't ready. Sat in the lobby till 230 and still not ready. Meanwhile they were giving out pool keys to everyone else who tried to check in. So I went back up to the counter and complained. They gave me a pool key. We sat outside in the crowded pool until 350.... watched and the maid was finished with the area where our room was. So went back in and they completed checking me in. Gave me the room keys a map and a coupon for the restaurant. Thought all was well. Ordered food unpacked a lil. Then people started trying to open our door. Their key packet said our room number! Got our food and started eating and the office called the room.... seriously asked us to vacate the room and come back to the office. I lost it at this point. Repacked all my stuff and went straight to the office and BLEW up on the manager. I have been staying in best westerners forever.... I am a gold member and this by far was the worst service I had ever gotten! The room wasn't right didn't have the fridge or microwave. Had an ironing board/iron. The toilet seat has someing on it.... prolly pee..... again blew up. And the worst part was the insignificant MANAGER didn't even offer me a different room or anything. WORST HOTEL EVER! I was awake for 43 hours and forced to drive home to Arizona (5 hours from this hotel). It doesn't matter to the workers here that you are a rewards member nor does it matter the level. I must comment on the front desk employees as well.... they are all goofing off children that are more worried about eating. If the maid is behind... maybe you should put your food and phones down and go help clean a room!
The landscape is beautiful and very close to the highway and restaurants nearby. And only 1 hour away from Temecula which is a great place to visit. Didn't eat at the BW cafe but it smelled pretty good walking by to get in the car.
Pool hours are clearly posted. So are hot tub hours. After the pool closed the security guard that locked the pool told a group of about 30 people with about 10-15 children to go to the other hot tub that's open until 3am. The sheet of paper provided to every guest states that hot tubs are adult only. The hot tub was already almost to capacity which was 12 when this group showed up loud and beligerant. Is it any wonder that people started complaining about the noise? The noise level was fine before the security broke their own rules and sent a massive group to a small area with a single 12 person capacity. We called 4 times and my husband walked to the office once. 20-30 minutes passed with loud bellowing voices and multiple calls from multiple rooms before the security guard actually showed up. Then he just asked.if everyone had a guardian. At least six other adult guests wanted to visit the hot tub during this time and gave up because of the crowd and noise. The hotel response to this ridiculous situation was not acceptable, especially the security guard.
Great place to stay, just a little smaller than I would have preferred. Breakfast maybe would have been nice too. The staff was very friendly and helpful when needed. Overall, for the price, it was a good deal!
Was pleased with room, it was clean, bed comfortable. The convenience of having on site restaurant was a plus. Food was good and prices reasonable. Wish i had time to enjoy pool and jacuzzi. Convenient location.
Great location. Breakfast was good but the lunch was terrible. The wait staff was ok. The front desk personnel were nice enough. The rooms were very dated and small but clean. I would stay there again.
We were there for 2 days, first night the room was stinking of sewage, the room number was 377, next day we got room number 335 and it was a nice room. I am giving very high rating to the Front Desk, Manager was very very helpful.
Nice hotel with caring staff. Close to gas lamp area. It's nice how the hot tub is open until 3 am. Palm trees on property. Not that far of a drive to ocean beach. I would stay here again when I am in San Diego.
I always enjoy the Seven Seas hotel. It's a hidden gem in San Diego. The restaurant service and food was excellent. I would highly recommend this hotel to family and friends. Good location! Easy to get to downtown area and Mission Bay.
Shower valve did not work even after asking for it to be repaired 1st night. Door lock was beat up(as in pry bar and hammer). Lights didn't work. Front door had 3/8" play after closed. Most employees seemed to be friendly. Bed was comfortable and made up very well each day. Ive been going there for 5 years but it run down. Time to look else where.
We came back this year for two short stays and were happy to find out that the hotel is still nice, there was an ongoing maintenance but the maintenance people took care of not disturbing the customers. Pool and fitness room still nice, very nice personnel. The plumbing in some rooms need urpgrading, though.
The hotel was older but very well kept. The outside grounds were beautiful. They have a café attached which was really nice. It had a menu that offered a little of everything. The food was good. The location of the hotel was great, close to all the area attractions.
The Best Western Seven Seas hotel is nice. A bit dated, but still a nice place to stay. I have stayed here many times. The only problem I have experienced with the room is no plug ins next to bed. I have a medical condition that requires a medical device. The hotel needs to provide extension cords, or external plug ins. The restaurant is, better lack of terms, stupid expensive.
The property is very clean including the rooms. You can't beat the location to many attractions like Balboa Park, Sea World, the beaches, and airport. The gym is a bit small and the walls to the rooms are paper thin.
Rooms are small but clean. Noisy though. You can hear your neighbors above you and next to you. The rooms need sound proofing and some updating (older property). The parking lot and spaces are tight (free parking though), but no free breakfast, that would have been nice. The Staff is friendly and polite and free wifi,
Close to all we wanted to see and the hotel give you a little list of direction to things that is incredibly helpful. Nothing fancy but felt comfortable. Shower pressure not great and limited hot water.
Look clean and smelled clean but the room was extremely small and congested. If your are staying here with more than two adults and two children you will feel claus traphobic. 4 adults is definitly pushing it. I would advise the suite if 4 adults. The grounds of the hotel are well maintained and you do have access to a restaurant and bar. Staff is friendly.
This is definitely an older property, but the grounds are beautiful. Being older the rooms were basic, but quite large. Great HD TV with a ton of channels, but we were out most of the time so we only watched it a bit before bed. The property has an great pool area surrounded with palm trees and hot tub. There's also a second well secluded hot tub too. The room did have a bit of chlorine or humid odor, but really not a big deal. Definitely not a 5 star, but we had a great time and would definitely return.
I should point out right from the start that the room in which that I had, standard with a queen bed, was a bit small from what I have been use to in other Best Western. Yet, the room was clean, comfortable, and still had everything that I needed. The space of the room is just a bit tight for those who like a lot of space. The room still had a table, two chairs, a small refrigerator, and a desk with chair. I did not plan to stay in my room during the day, so the size did not matter. If you need a large room, you may want to get a room with a king bed. I saw that those rooms which are in the corner of each building had a small balcony. The grounds at this Best Western is kept very clean and beautiful; very green and with plenty of parking. One thing that I liked about this location was that there was a smoking area with a nice seats. There is also a laundry room if you need it. The location is great, close to a mall and many of the attractions.
It was nice and clean and smelled good. I didn't like that it had no microwave and the plug to the fridge didn't work so I thought it was broke, but my husband changed the plug and it was fine. No major problems, if I would have stayed longer I don't think I would have liked paying for a microwave but now I know. Overall I was satisfied!
While looking for affordable accommodations in this area, I kept finding places that charged extra for parking, which is something that just rubs me the wrong way. Best Western Seven Seas has plenty of convenient parking, and I was able to park either right in front of our door, or at worst, a couple of spaces down. The room was average size and clean, the a/c worked and the shower had good pressure. Nothing fancy but all that we needed, and a good value for the area. It was very convenient to the freeway and we were able to get in and out easily. I took morning walks in the area and I did notice that most of the other hotels on Hotel Circle S also had free parking, but none had such a large and nice complex. I didn't utilize the pool or the hot tub, but I did see that many guests were, and both areas looked well maintained. A young man did come in while I was checking in asking if they had a basketball to go with the basketball hoop. They didn't, so if you think you or your kids want to shoot some hoops, bring your own ball. It is not a court, but just a simple hoop at the end of the parking lot. I will stay there again if in the area.
This is a very simple older hotel. It's been completely redone they didn't try to change everything which is awesome. It's just enough this is a very simple older hotel. It's been completely redone & they didn't try to change everything which is awesome. It's just enough! Well done I would stay here again. The value is certainly there for the price. ! Well done I would stay here again. The value is certainly there for the price.
Our room was on the 2nd floor & it was okay. We would rate it a 3.5 - 4. The location is very good to a lot of San Diego's attractions. In fact, the Old Town Trolley stops just steps away at one of the bus stops.
We spent 2 nights at this motel. It is a large property and the grounds are very well kept. The outdoor pool and deck are very clean and quite acceptable. On premise is a cafe for breakfast,lunch or dinner and there is also a full service bar which was nice. However, the highlight of the visit naturally is the accommodations. When we opened the door to the room a very strong smell of disinfectant hit us immediately. We're not to sure what they were trying to mask over but it was quite unappealing. The room is dated with very dark, dingy carpeting. Our room had a king size bed and that was clean and comfortable. The bathroom was small but clean. The linens were basic, a little dingy but clean. Due to the odor of the disinfectant we did not particularly enjoy our stay. The location is very good and if they update the rooms it would be an ideal choice. Given the mediocre quality of the rooms it didn't match the price point they charge. The motel has redeeming qualities. It's doable but not great.
Great stay in San Diego, Great stay location. Close to restraunts, golf and shopping.short ride to down town and beaches. Good value and great staff to deal with any issue you may have to deal with. Great place.
Fabulous facilities for the money. The rooms very maintained very well, and comfortable. The restaurant served an excellent breakfast menu with a helpful staff. The lounge was fun at night. Close to a number of San Diego attractions. Great Place.
ok, we get off the plane at San Diego airport, then get our rental car, and go to the hotel, , get there about 10 am and we cant get a room yet, because they weren't ready, the front desk tells us the rooms might be ready in two hours. This hotel is on Hotel Circle in San Diego. The next exit has a Target Marshals and some restaunts.. Ok so we drive around have some lunch go to the MCRD take some pics and come back, by then rooms still aren't ready, but were ready in about 15 minutes so we got in to our room about 2:30. The room is kinda small bungalow style, we have a queen size bed, small frig. dorm size, hair dyer, flat screen with no inputs or out, coffee pot single cup not a kuric, The room has ac, the bathrooms are dated old tub old toilet that ran all night but they fixed it. the grounds are very pretty, lots of palm trees and flowers two hot tubs one right outside our room, and the other is by the pool that is eight feet deep, with access to a game room, and fitness area, the game room has a pool table and flat screen tv, this room is connected to a bar/night club. The fitness room has four machines two bikes one elliptical and a treadmill, they have a water cooler with cups and towels all the machines face the pool. They also have a banquet room. There is a café, it kind of pricey but the food is good. The staff is friendly and helpful, they also have Wi-Fi with great signal. The room is quite at night, extra plug in for charging phones and stuff, ironing board, there is two bottles of water in the room but if you drink them you get charged 2.50 each.
Been a regular customer at this place due to proximity to work. the internet is good and was able to use it to do usual work. Used the restaurant for breakfast, the menu is limited, but they do customize with reason. So I can make-do with what I get. The beds are not the best, but again you can't ask for the best for the price paid.
It's in a great area and almost everything you need is just so close to you. Our room was upgraded at arrival to one of the suites with an outdoor area and that was honestly my favorite. It just felt nice having all of the space, felt like the get away i needed and it was kept quiet. The place is clean and everyone was very friendly. The bigger the bed, the better. I didn't want to leave the bed at check out, it was just too comfortable. I appreciate how well they keep the rooms, if you're having trouble with the fridge not being cool enough maybe ask if they could help you out, i didn't ask and that was my only mistake this weekend. Other than that I am very pleased with my stay. Will be visiting again soon.
You can't beat the price! It's at the corner of hotel circle so a great location for San Diego sight seeing. The hotel was nice and clean. It definitely could use updates and the beds were too soft for my taste. Overall though i would definitely stay here again. The pool and hot tubs were nice. They have a nice laundry facility. I wish they had free breakfast as the restaurant on site is pricey, but I love the best western brand and the staff was friendly.
This hotel is located on Hotel Circle in San Diego, centrally located although not real close to any attractions. The property is older and the rooms show their age. Everything is nice and clean, but you can tell the place has been there for a long time. The staff were all extremely friendly and helpful. The front desk had plenty of people there to handle the customers so we did not have to wait to check in or out. Breakfast was not included with the room, but there was an on-site coffee shop for breakfast, lunch, and dinner. We received discount coupons for lunch and dinner but not for breakfast. Parking was free and while there were adequate parking spaces, we had to park far from our room. Wifi was free but so slow as to not be very useful. The room had a good TV with most cable channels. There was a small refrigerator and an in-room coffee maker but no microwave oven. The exhaust fan in the bathroom was very loud and is probably due to be replaced. The location was kind of confusing. Hotel Circle is indeed a circle, with a freeway running through the middle of it, blocking the views that I use for navigating. I did not notice freeway noise in the hotel room. There are two malls nearby, on the other side of the freeway, and plenty of chain restaurants in those areas. Otherwise you can eat at the various hotel restaurants on Hotel Circle, or drive up the hill and experience the trendy Mission Hills neighborhood. Overall this was an adequate hotel and worth the low price we got. One member of our group stays there every time she goes to San Diego.
Overall great value for the price we paid. Rooms are clean, comfy beds, a little dated but I enjoy the retro look so worked for me! Highlight was definitely the heated pool and hot tub, our kids never wanted to leave...the grounds were beautiful and well kept. We ate at the restaurant 5 times and the food was good, nothing outstanding but hit the spot and service was great. Another bonus was that it was close to the fashion valley mall transit location so we were able to get around and see the sights and beaches with public transit easily and a day pass for adults was only $7. I would definitely stay here again and highly recommend to families with kids and travelling on a budget!
Happy with our stay! Even with the freeway next to the hotel you didn't hear it. The cafe was wonderful and food was delicious. Bed and pillows were too soft for my taste but still got a good nights sleep. The pool was nice! Kids enjoyed it and so was the hot tub
The rooms were nice and the AC worked great. I was on the end so I had a small balcony. I enjoyed the bar and restaurant area as well. If you stay here they have it all. Pool, food, and great customer service and support.
My family stayed here during the first week of April. We had absolutely no problems and were impressed with the rooms. The bathrooms are perhaps a bit outdated, but overall the room itself, both inside and out, was nice. We enjoyed the heated pool, the hot tub, and the landscaping. The receptionists at the front desk were polite, however they appeared to be a bit overwhelmed at times during bush check-in periods. The "Family" restaurant a block down the road is a good place to eat. We visited Sea World, Lego Land, Safari Park, and the Zoo while staying here.
After living in San Diego for 14 years, I know the city. With Marriott prices overly escalating for the associate value, I tried the Best Western 7 Seas. Great value, clean room, attentive staff, great breakfast and solid dinner selections. I'll stay there again next month!
Had some water pressure problems and hot water problems in the shower. The parking lot filled up fast at night, you could get stuck parking on the other side of the building if you get in later. Location was good, easy to get on and off the freeway. Food places and stores close by. Close to Sea World and down town San Diego.
This hotel is old but is very clean and the staff are great. Do yourself a favor and eat at the restaurant as the food is delicious and very reasonably priced. Note: check in was at 4pm but they had a room ready by 230pm...
The Best Western Seven Seas isn't the worst experience you can have, but I wouldn't personally recommend it. I'll be straight forward and list the pros and cons: Pros: Hotel staff is nice, the price isn't too high for being pretty close to downtown SD, free parking and a lot of amenities like free wifi and jacuzzi. Cons: Whenever any nearby room ran their shower, it was extremely loud and prevented sleep. My girlfriend and I were constantly swatting gnats in our room. The hotel looks very dated and feels like you're staying in a motel instead of a $130+ hotel. The main issue was the shower though, SO LOUD!
We stayed here exactly 10 years ago too & the place has hardly changed. It has beautifully planted lush greenery, a nice pool & jacuzzi area, the rooms are a clean, decent size & in reasonable condition with toiletries and a fridge provided. There are washers & dryers on site, a small but ok gym, a diner (although we didn't eat there) & a very expensive bar-so we only had 1 beer each. The reception staff were friendly & this place is brilliantly located on Hotel Circle & easily accessible with plenty of parking. The drain in our sink smelled vile & our key cards kept failing to work & having to be reset as they were wiped if they went anywhere near a cellphone, but other than that it was brilliant. I'd stay there again.
I really found nothing special about the Best Western Seven Seas in San Diego at Hotel Circle. I travel a lot because of my business and this is very mediocre and not 3 stars found to be more like two stars. For the price I paid $185 and night the beds will hard every time someone flush the toilet from the room next door above me I heard it and the room was very basic. Normally I stay downtown or at the Hyatt but I needed to stay close to this location because of appointment and it is centrally located centrally located. Also the hotel was being painted while I was there.
A bit shabbier than it appears in the official photos (it probably looked like that when it was new). I'd still recommend this place though as it is great for the price. Friendly staff, good service, clean rooms. The outdoor pool has a perfect temperature. I've stayed in much more expensive hotels than this, that don't get the pool temperature right. Next time I'm in San Diego, I'll be back again, just for the pool! Swimming in it at 8pm in November, and it's Heaven. Two excellent hot tubs too. Restaurant is great - tasty food -fast service - great staff.
stayed one nite, room was small for the price, the water in the shower when on would go from hot to cold. told desk clerk when checked out , said the water system is old and when too many people shower in the am, (6:30) that happens. did not tell her that my wife took one at 10:30 pm and same thing happen. sorry will not stay there again.
Truly felt the staff wanted us to be there and made ever accommodation. The restaurant on the property is a great place for any meal. The rooms are small but well decorated and set up. The pool was magnificent, well heated and extremely clean.
For business this hotel has an excellent location to freeways, restaurants and business locations. Except for traffic problems I was able to get to meeting quickly. Hotel personnel should be required to inspect and see that the functionality of everything in a room is working properly. My bathroom door was warped and would not close at all.
Good Price but hotel is old and rooms are small and outdated. You can hear everything from the rooms next to you. It was a quick cheap place for the night but not somewhere I would stay for long! No free breakfast at this hotel but they have a small restraunt on property No charge for parking since its not downtown
This hotel is decent for the price and you get free parking and no huge resort fees tacked on. This is my main reason for doing a staycation here versus other hotels who have a lot of additional charges.
We thought the grounds of this hotel was very nice and well maintained. The pool and two Jacuzzis were nice and clean. The onsite restaurant seems to have been updated though the food is nothing special. Our room was small and dated. The furniture and interior in general was old. It is in a convenient location to attractions and large mall.
Seven Seas is located in Mission Valley, the center of San Diego. Close to everything. Very large hotel, over 400 rooms. I was told there would be complimentary breakfast when I made reservations. That was not the case; however, there is a restaurant on the premises. Also told at reservations there is a comp barbecue at 4 p.m. It was never mentioned at check-in but I wouldn't have used it anyway. Nice place to stay, overall.
I stayed here for a girls get-away in October 2016. I took a shower the first evening there and discovered there was no hot water, it was barely warm. The next morning we left a tip along with a note for the housekeeper asking to have someone from maintenance check the water. That evening when we arrived back at the room, we found that the housekeeper took the tip but didn't bother to inform the front desk or maintenance about our request. The housekeeper also took towels, including the ones we'd left on the rack to reuse, and didn't bother to replace all of them which left us short. When we discovered that there was still no hot water we called the front desk and explained there was no hot water. They said the housekeeper didn't inform them of the problem nor was it her job - it was our job to call the front desk directly. Anyway, they agreed to send maintenance. The man sent came and went into the bathroom. He was there for about 10 minutes. When he left he told us it was fixed. However, the next morning there was still no hot water! We again had to take lukewarm showers! So on our way out for the day we stopped at the front desk and explained the entire situation to Michelle. She was nice and tried to help. She told us that the maintenance man had actually reported that there was absolutely nothing wrong with the hot water in the shower. Of course this was a bit upsetting because we'd taken lukewarm showers for two days! Anyway, after haggling and a phone call to her manager, she agreed to send maintenance in the room again and to change our room if they couldn't fix the water. We went out and a had a great day. That evening when we arrived we were greeted by a very rude woman at the front desk (not Michelle). She told us maintenance had not checked on the hot water but that they'd just assigned us to a new room. So of course we had to go pack our belongings and change rooms at this point. Once in the new room in a different building we found that there was plenty of hot water and it even had much better water pressure. We were happy with the room change at this point. The next morning when checking out we again met Michelle. She again was very nice and apologetic. We asked for a discount of some kind because of problems we'd experienced for two days. She called her manager and offered us a 30% discount for the first two days of our stay. It was better than nothing. Overall, the place was fairly clean and quiet but the problems with the hot water and the rudeness of the evening staff dampened our stay. Also, housekeeping isn't consistent when guests stay multiple days and housekeeping obviously doesn't care about their guests otherwise they'd read notes left or at least take them to the front desk instead of just throwing them away. We won't be staying here again despite the helpfulness of Michelle who works the morning shift!
There are several really nice things about this Best Western: The help at the front desk are FANTASTIC! On the phone and in person: friendly, informative, efficient. Reservations were easy to make and easy to cancel, which thankfully I didn't need to do! The hotel suites are located close to main traffic arteries, but set back from the street with a 'mountain" behind them, so you feel like you're in a private, enclosed area. lots of palm trees, great salt water swimming pool, work-out room right next to the pool and very nice, comfortable rooms. Very nice about letting me check in a bit early and there's a mini-food-mart within walking distance. Great breakfasts at the hotel restaurant too, which is also a very nice place to get some work or reading done. Truly enjoyed my stay here. Only drawback: Some type of cleaning material they use is too harsh and a bit smelly. I aired my room out daily.
I enjoyed one of the two hot tubs being open late. The cute theme and color coordinated décor inside and outside of the buildings put me into relaxation mode. The diner on site is convenient. I slept comfortably in the bed. It was over all a quite restful environment.
Kings Inn was a dump, Travel lodge was worse, with dirty carpets and soiled furniture. Then came Seven Seas, Heavy set receptionist has attitude but other than that the rooms are small but pleasant, and the grounds are beautiful. Restaurant needs help with Chicken Fried Steak gravy, soups were wonderful. Very clean room, HBO SHO inc. I've stayed in them all in Hotel circle and about, Seven seas has it. Only other issue, the cleaning lady complained to me twice she has to much to do, 17 rooms a day, don't know for sure but it's not my business is it?? Seven Seas see you again maybe next time I can get the bigger room I asked for. William Riley
Good central location for San Diego area. Easy drive to downtown or beaches Excellent value for those who just want a clean, inexpensive place to sleep. Not for traveler looking for fancy beach or downtown experience. Staff was friendly and the on site cafe had decent selection and pricing
I was attending a conference at the Town and Country and was looking for a place near by, This hotel was a 10 minute walk. It is a little old but the rooms are comfortable and there is a nice jacuzzi and pool. Service was fine. I missed having a breakfast included. There is shopping center near the trolley stop about a 15 minute walk. I took the super shuttle from the airport which cost $12 plus tip.
Half the price of the Hilton Resort. Half the size of a room at the resort. Had a fridge in the room, ice and vending machines nearby and free wifi. Beds were fine, and room was clean. I asked for a first floor room and got one. We were missing some towels when we arrived, but they delivered some pronto. The pool and hot tub looked nice, but I didn't get a chance to try them out. I loved their beautiful landscaping! What i liked most was the central location. 10 minutes from the airport, 10 minutes to the stadium, 10 minutes from the beach, and Balboa Park/Zoo. If you are looking for a nice place to just lay your head (albeit small), stay here.
Hotel was close to Town and Country where I was attending a meeting, but the price here was much more reasonable. The room was fine, the bed comfortable. There was a nice hot tub and pool. I wish breakfast had been included. I talked to various people who said this was one of the best hotels for the price in the mission valley area.
We were surprised at how small the room was, very outdated, but very CLEAN! The bed we had was very small (full size) for the two of us, but we actually slept very well. The bed/mattress was very comfortable. The rooms got to the perfect temperature, so that helped, and the bathroom was very clean.
hotel has a fresh coat of paint since the last visit. pool area nice. great beds. small bathrooms and the faucet puts out just as much water as shower head when shower is on. very friendly staff. restaurant and bar aren't too bad. good location.
It is an easy walk to the Town and Country. There is a separate restaurant attached that has good food at reasonable prices and the service is quick. There was a mini fridge and micros are available for rent.
Smallish room, clean, comfy bed, no cheesy bedspreads, nice pillows, decent bathroom, coffee maker, easy access from car to room, full on restaurant, pool, hot tub. Friendly fast experience front desk check in. Affordable, "clean remote". Will stay here again. Dog friendly too!
Front staff is not welcoming what so ever! Highly disappointing. The room décor is a little out dated but the rooms are clean, and the bed is very comfortable. Pool was great, heated and salt water (I believe) which was a plus.
I like the easy access to rooms Although older hotel, they renew the rooms, very clean. Outstanding and friendly staff. Hot tub was wonderful after a full day at the San Diego Zoo. Close to shopping and San Diego's old town district and Balboa Park.
The requests that we made were not made by the hotel. Room by the pool, king bed. I was told that a trolley ran near the hotel and there is none. The bar on Sat night was not very busy although we waited for 15 min. at a table before the bartender (from behind the bar) said we had to get up and order at the bar.
The stay was poor at best. This was in part due to the fact that the person that I made the reservation with was less than honest with me. I requested first floor by the pool with a king bed. I also inquired about a trolley near the hotel and was assured that there was. On Sat night we went down to the bar for a few and waited for approximately 15 min. for someone to take our drink order. The bartender at that point told us we had to get up and come to the bar to place an order.
I generally like Best Westerns because they are clean, reasonably priced, and very consistently good. Not overly fancy, but a good clean place to sleep. This hotel fell far short. There were issues with things in the room not working properly (the staff did repair the non-working light in the bathroom promptly). There were a few bugs in the room. The biggest problem, though, was noise. Weeknights were not so bad but on the weekend, especially Saturday, noise from adjacent rooms was so loud that sleep was impossible. I realize that the hotel doesn't have control over the behavior of its guests, but the rooms seem to have no insulation whatsoever to mitigate the noise. The best thing about this hotel was the very fast WiFi.
From the unreliable reservation, to the very delayed check in, the lack of professionalism and unwelcoming attitude of every employee, I would never stay at this hotel again. I believe you have the idea that my experience was less than wonderful. Interestingly, this is my second time staying here but I thought the first time may have been just one of those things. No, both visits were amazingly terrible.
It was clean and orderly. Nothing awry. It was a comfortable stay. Nothing too exceptional but nothing bad at all. If I had to stay here again I would, and I would recommend it to others who are looking for a clean and affordable stay.
Very helpful staff; patient and went out of their way to assist me if I had a problem. Rooms are clean. Great location as it is only a few minutes from the mall if you like to shop. Parking is a little bit of an issue when others take up more than one space and with the construction they have going on. But you can still park your car. Friendly staff, clean room... I look forward to staying again in the future.
Stayed here this week for two nights. Rooms appear to be renewed recently.. Clean and good towels and sheets. Coffee in room. Plenty of parking and it is free. Used the restaurant for one dinner good prices and very nice food. Breakfast had good choice and as coffee goes in the USA very nice. Would stay again
We needed a place to stay for the night after flying in. It was late so it was dark coming in I was hesitant at first... but was usually stay best western so we just drove up. The gal at the front desk was very friendly and accommodating so that was helpful. We had to drive to the back of the property and it was not well lit.. so I was not happy so I didn't want to leave any luggage in the car. We very not on the first floor so had to lug our bags up stairs... the room really didn't smell clean.. so luckily we only stayed there a night because of course we took the last room. This one I would not stay again.
The first room I was in was musty and they moved me to another room which was not as musty. This is a great location when visiting San Diego. Close to the freeway you can go to several locations without even going into the freeway. The staff was helpful. I had several issues with the key card not working when I was moved after getting 2 sets of key cards and finally one worked. This place needs some updating. I got a great deal on this hotel but I will not think I would stay here again.
This is the BEST "home away from home" hotel I've had the ultimate pleasure of staying at! Highest point being the staff that makes this place so enjoyable & without a doubt incomparable to any other. From the front desk to the restaurant (Best fish tacos, pizza & cheesecake ever!) to the bartenders & servers in Zak's Bar to the awesome housekeeping & landscaping staff (absolutely beautiful & spot on!) to security & a special shout out to Reuben in PG! A true gem! Anytime I go to San Diego, Best Western Seven Seas is where you will find me! 5 Stars!!!!!
Our stay was very nice. The rooms were clean and the beds very comfortable. The grounds were clean and nice with all the green plants. We enjoyed our stay and would stay again. Also very close to Old Town and out attractions.
Stayed for 4 days in July 2016 for San Diego Comic Con. The twin room was quite tight shared between 3 guys (with one sleeping on an inflatable mattress) but was very good value in comparison to other accommodation during Comic Con. Whilst the room was mostly clean, the bathroom was not as clean as preferred and an additional clean was requested and undertaken. The quality of the food in the restaurant was quite poor and advise to pick up some supplies before staying to avoid accessing Whilst the location was quite close to the convenient SDCC shuttle pick up, it was not convenient to anything else at least in walking distance. Being a motor inn it would be expected that you have a car to get around with otherwise it's a case of relying on the plethora of uber drivers in the area. For Comic Con would definitely consider staying here again due to the proximity of the free shuttle, outside of that would try to stay closer to the city centre.
Stayed here for one night. The hotel site I booked this with portrayed this as a hotel, when it turned out to be a motel. The place is very big and we were put at the rear of the building. We could park right outside. The room was dingy and the carpet was dirty. It was also quite noisy. We were also given tiny towels. The pool area and bar were fine. Wifi was strong. It was also well located. Very expensive considering it is amitel. Not what I had expected from Best Western brand.
The hotel was ok, rooms were clean. we stayed there for two days in February. The first day after we left room to our visit to the San Diego town, Housekeeping staff had come to clean the room. They cleaned it really well! so much so that i did not notice that they flicked my brand new Hair straightener. I had bought the new straightner just before the trip and it was good quality one ($100). It was a valentines gift from my husband and i carried it along with its box for this trip! When i check out after my second day, realised at airport that my item was missing. Contacted the Hotel staff for finding and told them how important it was. The hotel manager never bothered to call on their own, i had to follow up couple of times with them and then responded back that they did not find anything in room. I am not sure who and when they flicked it. I clearly remember checking my room that there was no item left behind anywhere before checkout. This means that they stole a day prior. They did not even have courtesy to apologize for missing item from their hotel room! Such a bad attitude from staff and housekeeping practices...would hate to stay there again.. :( :(
I was in a Best Western in Anaheim in July. When I was in San Diego I chose to stay at Best Western again. The room are clean and the beds are comfortable. The serve is 5 stars. I will most definitely stay there again. I also have recommended this hotel to my friends.
Had a enjoyable stay considering it was business. The outside appearance could use some work but the pool are is maintained nicely. The rooms were perfect for sleeping, I've been in more comfortable beds but they were not half bad.
My family and I stayed at this location for San Diego Comic Con (the entire week) this year. I wasn't confident in getting a hotel downtown so I went ahead and booked this one because I like the pictures and it was very affordable. The front desk staff was extremely accommodating and kind, we were into our room almost immediately after we got to the hotel. Our room was tiny by most average hotel standards but seemed clean. The week we were in San Diego was extremely hot (95 degrees almost every day) and the air conditioner had a tough time keeping up, I almost called to complain but knew we couldn't switch rooms or anything because the entire city was booked up for Comic Con. The hotel is definitely old - there are small things I noticed in our room - the shower curtain was so worn it had multiple holes in it, and the ironing board was broken and took some rigging to be able to use. The beds were full sized and were okay. Onto the good stuff: the pool and garden area were very nice. There is a large salt water pool that is very clean, with two separate hot tubs. The gym area is small but had several options and was clean. The garden areas were beautiful and well landscaped. I felt that it was worth putting up with the small room for the nice outdoor areas that my family and I used quite a bit during our stay. From a SDCC standpoint: the nearest shuttle pickup is outside the neighboring hotel, which is a short walk. The shuttles pick up frequently, we didn't wait more than 15 minutes for one but several times they were completely full and we barely made it on, especially during peak times. It took around 15-30 minutes to drive to the Convention Center on the shuttles depending on traffic, etc. If you want an affordable option for SDCC, this hotel is definitely a good one, you aren't really in your room much with everything going on and the outdoor areas are wonderful for relaxing after a long day of comic con.
Beautiful grounds, exceptional staff, excellent restaurant and convenient location with easy access to public transportation. A wonderful hotel experience all around. If the opportunity arises to return to San Diego I will certainly make my reservation at Seven Seas!
Best Western Seven Seas is a wonderful place for a family stay in San Diego. The hotel grounds are lovely, the staffers are friendly and helpful. And the location near major freeways makes visiting San Diego attractions very convenient.
We were 4 women in a room with two double beds, in town for 4 days for a convention at the Town & Country, happening just on the other side of the I-8 freeway. I'd say mostly positives for us! The property was obviously being attended to while we there, with gardeners replanting and pruning; the day we were leaving, the exterior building was being washed down. Very nice plantings all about. Cafe, very satisfactory. Free parking very welcome. Our convention was only a 5 or so minute walk away. We were anticipating free breakfast with the reservation (was discussed when reservation was placed) but because we didn't have documentation of that, we weren't able to counter the front desk assertion that we did not have breakfast with the reservation. So be prepared with your paperwork. Just about once a day, 1 or more of us had our room key cards not work, so we had to go to the front desk to have them reset; somewhat tiresome especially because we were housed in the furthest bank of rooms from the office. For the room, yes per other reviews, the a/c is set up such that it's an uneven situation, especially at night when sleeping. We dealt with it. Some sort of problem with shower pipes in the room above, when at 3 and 4 in the morning (!), a loud rattling pipes noise commenced, for a good 10 minutes. We alerted the front desk to the problem in the morning. The noise did not occur the next evening, but it could have been because then there was no one in the room upstairs afterwards during the span of our stay. Sure parking was very tight on the Saturday evening, but it was Saturday night, late; we did eventually find a spot. Frig worked well. Plenty of towels. Room didn't at all seem overly dated. Beds were satisfactory. We indulged in the pool one late afternoon, but it ended up being the same time as what appeared to be a family reunion; so shifted after a little bit to one of the hot tubs. Very nice nonetheless to have a pool and 2 hot tub options on the property. There is also a small gym facility adjacent to the pool. We would stay here again!
Don't expect too much. It was cheap, sorta clean, outdated. But okay for a one night layover. Easy check in/out. Location was great with easy access to the highway. Not at a walking distance to any attractions but just a short drive away. Only cons were: The parking lot was tight. There was No free breakfast.
Wonderful place,,,, everything was great.. Check in was smooth, check out was smooth. Room was clean , staff was great. We went to San Diego to relax and have fun, Hotel Circle is a very nice place to get around the City.
It was cheap. It was clean. It was nice. Good restaurants nearby. Seaworld, zoo, and whole lot of beaches no less than 15 min away from hotel. Cafe wasn't too bad either. Jacuzzi was nice as well. Would stay here again.
Staying at this hotel is like visiting good friends - the tone is set by the hospitality staff in their caring and joyful attitudes. This then puts the customers at ease and they in turn, become caring and joyful. Meeting people in the hotel bar was a great experience and we even sang to some of the tunes played on the jukebox. There were several guests who were experiencing a return visit ( more like their fourth and fifth stay) and thus, were very comfortable and outgoing to all around them. The bartender greeted many by name and made sure that everyone was taken care of.
I had several issues with this hotel. The beds were small and the room was very cramped, I didn't even know there were hotels that used double beds instead of queen beds. The a/c was hidden by one bed and so only half of the room was cool. The TV didn't work. The worst part was after paying for the room when we booked it, my credit card was charged again when we got there and the hold on my card was not released for 3 days. In essence I paid for the room twice before they released the hold. Positive side was the hotel was close to Sea World and you can get a discount when you purchase tickets at the hotel. The Café was great. Very affordable and great service and food.
There's so much to do when you stay at this hotel. There are a lot of young people in the jacuzzi or in the pool. There's a cafe, there's places to eat. The trolley is down the street, the mall is down the street. There's a boutique to get massages and nails done. I really enjoyed my stay. I arrived home close to midnight and the bed was hella delicious! Oh man. I just laid in bed hoping to watch some cable tv but I fell asleep 4 minutes after I crawled in. Totally recommend.
The Handicap room had Mold in the shower. there was NO electrical outlets near the bed. Unable to connect my cpap machine. No handicap parking in front of the room. My room was located at the far side of the property. Not convenient for a handicap room.
Mission Valley Seven Seas was a very centrally located hotel for our wedding party. They were very attentive to all our needs and did extra things we requested to make our guest feel welcome. They kept in contact with us, and made sure our guest were taken care of!
This hotel was the only affordable Best Western in the area. The rooms are a bit old and needs upgrade. Beds were okay and the hotel attracts lots of latw night party goers. Parking is free although can get very crowded if you arrive late from your activities. Lighting is alsp minimal so be careful late nights.
We stayed at the Best Western Seven Seas for the MLB All star game weekend. The room rates were very reasonable, and the room was as described. The pool is centrally located, and the hot tub as well. The location for the Best Western is within walking distance (10 minutes) of the trolley to downtown or to head north. We got a 3 day pass for the trolley for $14 and used this to travel all around San Diego. The one thing I learned after the first night was not to set the AC for the unit very low during the day, or else it will not perform well over night. The breakfast burrito at the restaurant attached to the Best Western was very, very good.
Hard to report issues with room when the in-room phone won't call the front desk and there are no instructions on how to do so manually. Room had leaking faucet. I went to lobby to report to front desk and they said they will inform maintenance but during my 4 night stay, that faucet was never fixed. Also, left towels hanging so I can reuse (as stated in their "save water" note card) and the cleaning people still took the towels. At least they gave new ones. For the price I paid for my room, there shouldn't have been any issues...The biggest perk of my stay was the free shuttle to and from the convention center running 24 hours a day. It was very convenient and saved me money. Bed and pillows were comfortable. Everything seemed clean. May consider this hotel again because of that shuttle.
I liked this hotel for the amenities. The restaurant was good with very attentive staff. The pool area was very nice, with clean warm water and a hot tub. There was also another hot tub, separate from this area which was nice if the pool area was full of children. The room was small, but had all the necessities. It was well maintained. The location is just off the highway, but it did not seem like it, once on the grounds. The location worked well for me and my plans. If I had flown in and not rented a car, it would not have worked at all. It is just down from the Old Town transit station, but this is not walkable.
I was very pleased with this hotel, the room was beautiful, clean and comfortable and as a single woman I felt very safe staying here. I would definitely stay here again if I visit the San Diego area!
No water for nearly a day. When I spoke with the staff they said it was out of their hands. With that in mind I had to speak with the manager who after much conversation finally removed that day from my bill but I had to argue with her in order to get it. At first I was told that they would "gladly" cancel the remainder of my reservation with no penalty and I could go to another hotel. This was at 5 P.M. This was no way to keep a customer happy in my opinion.
I see the previous 2 reviewers had the same experience I did. I had a reservation starting 7/15/16 for two nights. The desk informed me there was no water due to a burst pipe, but, was assured it would be on soon. There were no showers and no working toilets. By 4 pm, the water had not come back on and I was informed it may be another 4 hours or more. The manager shrugged his shoulders and did nothing to assist me in finding another room or even acknowledging that my weekend getaway was ruined! I asked the supervisor what she was going to do for me; she replied, "There's nothing I can do." Customer service was nonexistant; I ended up driving home the same day I arrived. Finally, the most disgusting aspect of the day was observing housekeeping filling buckets of water from the Jacuzzi to use for cleaning the rooms! Corporate HQ will be receiving a letter from me.
On 07/15/2016, the hotel had no water, subsequently my family of 4 were unable to bath and use the toilet. We, had to go across the freeway to the nearest mall to clean up and use the toilet. The hotel staff were no concern with our well-being.
20 minutes in line for check-in 10pm jul 15th, 2016 $254.19 including $75 deposit ($179.19 Guess what my wife found in bathroom? See picture Tap water same colour Deposit $75; Warranty for horrible room? Date: One week before San Diegos's Comic-Con
After a unbelievably awful night at another hotel we came to this hotel. We explained what happened at another hotel. They were able to get a room cleaned and ready for us by 12:30 not msking us wait til 4 to check in. They went above and beyond to accomodate and we certainly appreciated them. Way to go BW Seven Seas your awesome!
A nice no frills stay. I don't think there is wifi internet on site. I wasn't told if there was. There is no complimentary breakfast. There is a restaurant on site, but we didn't try it. Sometimes when we travel, we just want a quick self service breakfast, and not a sit down service place. The room was nice. No frills. Good fridge (mini mart nearby). Good shower. Good beds. Good tv. Small room. Ventilation system didn't work. Felt warm and humid all night. Didn't feel safe enough to open the window for the cool night air. Overall, a nice place to sleep and leave. In San Diego, there are many other options if you are looking for a longer stay.
The Seven Seas is a good average hotel located on hotel row in San Diego. It is easily accessible by I-8 and close to the Fashion Valley Mall. From the hotel access by car to all San Diego is easy and close by. We found the location convenient to all we wanted to do. The price is right. The rooms are a little smaller than a usual Best Western room and the doors face the parking lot (not interior doors). It should be noted that breakfast is not included in the room rate but is available in the hotel restaurant.
we enjoy staying at the Best Western Seven Seas have done so for many years we are treated like family We always enjoy the Seven Seas Best Western they treat you like family they have a nice pool and fitness center and everything is near the bartenders are great had fun
Hotel is easy to find as it is just off the Interstate. However, it is a little to far from downtown and the attractions but that is reflected in the pricing. We stayed for 4 nights as a San Diego base which was fine. Staff friendly and helpful, room large enough and clean, car parking safe with ample spaces. Bar prices were a expensive for the standard of hotel. Didn't use the pool but looked fine. I would stay here again if visiting San Diego which I suppose is the acid test!
Stayed with family who uses a wheelchair - so had a handicap access room. Note that all doors open to the parking lot. Be sure to lock your doors at all times as vendors distributing leaflets actually opened our door while we were in the room! Hotel says they did not endorse the restaurant as the food is not that good. VERY basic room - Two double beds, mini frig, one cup coffee maker, TV that we were unable to figure out how to even get to work...3 remotes on a tube tv. Room was generally clean - and location was good. Lots of hotels on Hotel Circle - this one was the best bargain. Probably would pay a little more next time and stay at a more updated hotel.
We booked our room the day of, and we were so pleasantly surprised once we arrived! Parking was very convenient, the restaurant was delicious, (Thanks Sanad!) and our room was very clean and smelled fresh. We are a family of four, with two teenagers, so it was a bit cramped, but that's our fault for not springing for an adjoining room. :) We look forward to our next stay here.
This hotel has a pool and a restaurant with a nice bar next door. You will like the convenience of access to I-8 and all the nearby attractions. Parking was good and the place is well landscaped so bring your camera for a poolside selfie. The rooms are accessed from outside so no need to walk through the lobby unless you are heading to the adjoining restaurant for breakfast.
I was on the bottom level by a stairway. My neighbors/anyone using the stairs were heard clear as day right through my door and wall. Luckily I am a heavy sleeper so I could block it out but my wife who isn't had to stay up longer than desired because we could hear everyone going by or in the room next to us. They weren't being excessively loud or having a party. They were just having regular conversation. Couple that with having to kill at least one ant somewhere in the bathroom each time you go in and that isn't the best. On the plus side, the staff is VERY friendly and accommodating. The overall look of the complex is really nice and they have two hot tubs (though one only had hot water because the jets weren't working). The pool has an eight foot section if you have little ones who love jumping in so you can sit in the hot tub and watch your kids tire themselves out. The pool closes at 10 but the other hot tub is open 24 hours. On a road called Hotel Circle, this isn't a bad choice but I would look for others next time.
The facility was clean and well taken care of. Staff was accommodating and friendly, especially housekeeping and the restaurant staff. Location providing quick and easy access to San Diego Old Town, the Zoo and Balboa Park.
The hotel is located close to the fountain valley mall where you can catch the trolley to get around town. The bed was a bit uncomfortable and the pillows were worse . If you are a preferred guest(member of the military or one of several corporations) the food is wonderful. We had breakfast and dinner there 2 days. Dinner does include well drinks. Ruben makes you feel at home.
The hotel is nice, the location is good, and the staff has been nice BUT it is infested with little cockroaches and they are every where! It is disgusting! I would recommend spending a little more money for a hotel that won't have you sleeping and going home with nasty bugs!
This hotel is not a 4 star hotel, but I gave it 4 stars because they treated us so well. We got a nice queen size room with a garden in the front window, no cars parking in front which was great. The room did not smell like a lot of reviews said. The employees were super nice to us. Housekeeping was super good, and took great care of us. Great location! The beds could be a little more comfortable, and yes I would stay there again, and ask for the same room. Super fast wifi. Thank you Sally, and all the housekeeping, and front desk people. Dates of stay May 20-24.
Amazing hotel!! Beautiful, has cafe, bar, pool, patios for rooms if you are a smoker..great price and only 75.00 deposit, not 200 like other hotels for incidentals. Very helpful and friendly staff. This will be my only vacation hotel now on when i come to san diego.
We have stayed at many Best Westerns and enjoy most of them. This hotel the staff were friendly, rooms were clean and ameneties were great! My children enjoyed the pool and hot tub. They also have a restaurant on site that seems like a good selection. However, we did not eat there as we had family dinner plans. We would definitely come back to stay here.
The breakfast buffet offered at the hotel leaves a lot to be desired. While the food items were standard fare (pancakes, waffles, dry cereal, eggs, sausage, bacon, toast, etc.), the main issue as the fact there was no AC at all. No breeze or hint of wind was felt as there were at least 5-6 families scrambling to get their share of breakfast (6-10AM) before it shut down in order to prepare for lunch. To get in, one must swipe their room key then no air whatsoever after that. Doors are kept closed at all times and no ventilation. While it is 85 degrees outside, it feels like 90 degrees inside as everyone wants to use the waffle maker.
only 2 problems really. Noise from other rooms and the smoke alarm going off for no reason. The staff was professional and friendly. Price a little high but it is San Diego. I may or may not stay here again.
Everything was great with my stay, However upon taking our first shower the soap holder fell off the wall. As is it was freshly put on that day, No apologies or anything. I was shocked. But they did come back and replace it and taped a plastic bag over it.
I called and made reservation 2 weeks in advance and requested a 1st floor room. I got there 15 minutes prior to check in and room was not ready. I waited 45 minutes and gave up and booked with another hotel. This is unacceptable as I'm also a Best Western priority member. I'm sure I will be charged a cancellation fee, but I will fight that, you better believe it!
The location of this hotel is in a central area in the hotel circle.. Even though the rooms look like the escaped from an 80's movie they are, nonetheless clean. The cafe in this place serves good food for a reasonable price, the burgers were good, the breakfast is not bad at all (despite the slow service) however, most of the staff are friendly.
I checked in late from work (approx. 10:30pm) The girl working the front desk (Paula) seemed to have been agitated that she had to come over and help me. As she started to check me in, the phone rang and she answered it and just started talking on it about rooms, pricing etc. and left me standing there. I was tired from a long day working and my late night dinner was getting cold. I finally tried saying something about finishing my check-in and she got off the phone and completed it, again been agitated. When I went to my room, I ate my dinner then decided to take a shower. "COLD WATER". I didn't want to call down to the desk to "bother anyone", so I took a sponge shower to get some sleep and take a hot shower before heading out to the airport. At 4:30am when I went in to take a shower, "COLD WATER"....can't believe it. I had no choice but to try and take a "COLD SHOWER" because I needed to catch my flight. When I went to the desk, I told the young woman (couldn't remember her name) about the cold water and she said "I will let maintenance know when they come in" and walked away. This is my 6th time I have stayed here on business projects and my last. I will not be treated like this from anyone. I have alerted my company about this and hopefully they will not book here again.
I was staying in the 300 row of the premises for a business trip. The hotel is big with several rows of rooms. The whole 3-day stay was quiet and I encountered no major problems. The room is small and old, but good enough for one person. Front desk staff was helpful. Very easy access to freeways but did not hear any freeway noise. AC is loud. Screens in the windows were loose but not many bugs flew in. Wish there is a security mechanism or some sort of bar to prevent the window from being pushed open all the way (prevent intruders). Since the AC is loud and not necessary on a cool night, it will be nice to be able to leave the window open a few inches while sleeping.
San Diego, BW7Seas-Great Location Hotel has a fun, friendly staffing and helping to guest. Great place for relaxation Pool Area is always clean. Fitness Center available Overall it was great! I'll be back soon!
Carpet had a very damp feel, almost as if recently shampooed near the TV and the room was a tad small but we were extremely satisfied with our experience and will definately be back. Pool was the best part of stay, it was a pleasent surprise that it was warm on a cold night. Very refreshing. Thank you for the amazing service, front desk staff were wonderful.
smoking is still terrible problem and tolerated by management. each morning starting - as early ast 6am - you are awakened by second hand smoke. everybody gets told there's no smoking in/outside the rooms but everywhere you look... there are convenient ashtrays filled to the brim outside of every room. and no signs. i witnessed renters changed over the 3week stay and neither of them obeyed any advise to not smoke outside their rooms. i dont have an issue with people smoking but when someone is smoking outside of there room and their second hand smoke is being sucked into my room by the ac fan theyre insensitive about it. it makes for terrible headaches. worst yet is the midnight smoker.. you know... the one who has to smoke outside of their room before they go to bed...my clothes and my blankets on my bed are drenched in tobacco and makes for restless nights. i like this hotel for the amenities... and have stayed at this hotel many many times over the last 15years but my last stay was the worst.
Cannot beat the cost of this hotel, especially given the locale. Very convenient to San Diego airport and down town area. Nice pool and had a nice restaurant on site. The room was what I would describe as average - heavy use of perfumy rug freshener stuff that was pervasive in the room.
We stayed here a few days this past week. The rooms are okay, on the small side but overall clean with nice beds. The property is pretty large and we had a room that would be considered in the middle section so not too far from the office and pool area. With that said, wifi access on my iPhone was non-existent, it couldn't even see the network to connect so it was cellular the entire time :/ I can't imagine staying in the back section of the property so if you need good wifi, this is not the hotel for you. We called the front desk but they seemed to have no clue. The only other thing about this property that I didn't like was that there is no breakfast, no coffee (except in room) unless you pay at their very overpriced little cafe. If you're like me, I usually go with Best Western because they offer a morning breakfast which is just great when you're on the go! Anywhoo, I would stay here again if the price was right and it was the only option but otherwise the above mentioned issues are deal breakers for me!
I always have great experiences at Best Westerns but this one could use some updating, there is no complimentary breakfast (never seen that before at a Best Western), the staff was not helpful and kind of cranky.
I didn't actually stay at the hotel- however... I had booked a room on a travel website. I didn't realize until the last minute that I had booked the room for the wrong night. I missed the reservation and my card was charged. I called the hotel directly and spoke to Steve, the operations manager. I explained my problem and he was able to issue me a full refund since the hotel was not fully booked on the night that I had reserved the room. I'm super pleased that he went above and beyond to help me out. I'll definitely book there again for a future stay.
Location was great, easy access to I8, SeaWorld, Beaches, minutes to airport, and Old Town. pool was beautiful. there were just 2 of us, and the rooms are small, but if you just need a bed, then it works. Just don't plan on eating, or relaxing in the room. rooms are dated and need to be upgraded. overall, It worked for us, and we would stay again.
We stayed 3 nights May 12-15th, 2016. No window in bathroom, fan and light switch all in one. The fan was so loud, we didn't want to turn on the light. Black mould was around the top of the ceilings and on the Bathroom tile grout area. I have a sensitivity to mould and Made an extra trip to the pharmacy for medication. Not what I expected from a 3 star.
Of course, it's one of those motels in Hotel Circle... Not in downtown, not at the beach or at SeaWorld or at the Zoo... but a few minutes from all these attractions and also close to Fashion Valley Mall & Old Town, etc. I picked it to find an affordable but comfortable place to spend 10 nights and it was a right choice. The pool is very nice. A special mention to the waiters at the restaurant, very friendly.
The front desk supervisor Sally , came to the rescue, we were offered a room that didn't meet with our expectations, she was able to listen to what we wanted in way of a room and delivered a room location that was perfect. Thank you for all of the staff who were warm, friendly and helpful during our stay. Everyone was professional and so helpful. This was a birthday trip for my elderly little Mom, and I knew that Best Western was a good bet for price, quality of service and clean,comfortable beds and room. This was our first stay at this property, we will be back. Thank you Finicky Travel Agent
We booked a room at this hotel for several days. The staff is very pleasant. The room was clean, free of strong odors and comfortable. We used the workout room but found that the treadmill was out of order during our entire visit and the air conditioner was not working properly so even with the door open the room was hot and air stagnant. Although the cardio machines were equipped with tv screens they did not work which was disappointing. Other than the disappointment in the workout room the rest of the the amenities were lovely. The landscaping is exceptionally beautiful.
I like this place because in the middle of all the noise and bustle, it is quiet, almost as if it were removed from the crowded hotel circle area. The restaurant is surprisingly good, love the restaurant patio area too, when the weather is fine, which is most of the time in San Diego.
Pros: great location convenient to Mission beach, clean rooms, great landscaping, great bar and front desk staff had a room prepared for early check-in when I called ahead Cons: room was somewhat dated and I wanted the free breakfast Best Western was known for Overall this was a great value and I would stay here again .
A quick Mother's Day / Birthday Trip to San Diego Zoo for me and my wife made comfortable by the 2 nights at Best Western Seven Seas. The room was quite small but very comfortable. The restaurant was sort of like an old-fashioned diner with an attentive and friendly staff and excellent food.
Free parking, Free Wifi. Relative to other similar hotels of this calibre the price was approximately double that of what we were used to be paying. Location wise it was about 10-15 minutes to most sights in the San Diego area. Although rated as a 3 star it felt closer to a 2 star or a Motel in decor and room condition.
This hotel is conveniently located in Mission Valley right off of interstate 8. There is a restaurant and bar located on property. It is 100% smoke free. The room I stayed in was small with only a refrigerator no microwave. It was fine for the one night I stayed there. They have a nice pool area
The staff were very friendly and helpful, but the hotel itself is a hit or miss. Upon arrival, the room was very small, crowded, outdated & uncomfortable. Not what you would expect from a BW Plus hotel. We unpacked most of our stuff and went for dinner, only to come back to discover the bathroom had not been cleaned and there was urine and pubic hairs on the floor. I was extremely grossed out and could not use the bathroom. The TV box was also missing so we could not use the TV. I contacted the front desk girl and she was able to switch us to a different (and bigger) room that had been renovated, and was clean so that was a huge relief. She was able to do this even though it was close to midnight. The TV box was stolen from the new room as well (these must be popular in the USA...lol), but the great maintenance man was able to get one from another room and install it the next day for us. The hotel itself was very close to lots of activities, so the location is good, but if you want a nicer room, go with 2 queens or a king.
We had 3 rooms reserved here. I had requested one King bed and of course when I checked in they gave me what looked to be smaller than a queen but bigger than a double?!?! My bathroom was outdated. The bathtub was all scratched up rusted and there were hairs still in the tub when we checked in. Gross! The AC didn't seem to work very well but it wasn't hot out so we made due. The room next to us where my family was staying seemed to have been renovated. New bathtub or fresh caulking. No rusty scratches and newer AC unit. We also reserved 2 queen beds in this room and they gave us 2 doubles. This hotel is fairly large with plenty of free parking and our rooms were in the 3 building in the back of the hotel so I'm not sure if that made a difference. There were no microwaves available in you room but there is a mini fridge. I had to warm up my infant sons milk and the housekeeping did bring me up a microwave which I thought was very nice. There USA Cafe/Diner onsite which had pretty good food. Other than that I probably won't stay here again.
My wife and I spent 5 nights prior to going on a cruise. We thought we would use the location as home base to do some touring in the San Diego area. This appears to be a 70's style location that could benefit from some additional TLC. While the concept is good(vegetation and private feeling walkways making you feel like you should be in the South Pacific). The delivery is lacking. We had a king room at the end of one of the buildings. The room was a nice size but whatever renovation had been done was not completed. The old doors, including the outside door was left on. The second floor walkways and the stairs could use some work also. One thing people should know is that buildings are two story and there are no elevator. This makes it quite a chore if you have heavy luggage and aren't fit. There is no complimentary breakfast like with many other Best Westerns. This is a disappointment when you are paying over $140/night on average. The restaurant on site is nothing to write home about. We had breakfast there one morning but went off site the remaining time we were there.
This hotel is on beautiful, park-like grounds. The location is great, close to Sea World and San Diego Zoo. Overall the hotel was good, the rooms were a bit outdated but the pool area was very nice. While we were there the parking lots were being paved. We were not told about this at check-in: only finding it out when we arrived back after a day at the parks to find the parking lot blocked off and we could not enter or park anywhere even close to our room. Since we were there for a week, it would have been nice to have been told this beforehand. The paving crew was extremely loud, talking, yelling and smoking right outside our room and they started early! Again it would have been nice to know about this in advance. The pool area/hot tubs were nice after longs days at the parks.
Spent the weekend in San Diego for Padres & Cardinals game. One of the best nights sleep. Both bed & pillows were great. Room had delightful tropical décor & was very clean. A few things to mention, this is an older hotel without elevators & AC is noisy (Box under the window). But, this is typical for hotels on Hotel Circle. I've stayed in about 5 of them over the years. This was the best of them so far & plenty of parking. Which is nice when you get in late. Next time I'll ask for a ground floor room.
We stayed at the Best Western to visit family and celebrate our anniversary. Room was clean and personnel were very pleasant. Food and service at the restaurant was consistently good and oversized portions. Convenient location and very centralized. Would recommend this place to stay.
Most Best Western properties provide complimentary breakfast with their stay. This hotel did not do that...nor offer a discount for hotel guests in their café. The bathroom was dated...no safety bars in the shower, low toilets. The towels were soft, however. For the price we paid per night ($150), we felt it was a poor bargain.
This hotel is old and run down, not the quality of other Best Westerns. The rooms and entire hotel are in need of cleaning and upgrading. The photos do not truly represent the property, they make it look much better than it really is. The location is not very good, on a busy road right off the freeway. Paying a little more at another hotel would be worth your money. Several other hotels on the same road were set farther back on the properties which would make it quieter. There also seemed to be undesirable people hanging around the area, which made me question the safety of myself and my possessions.
this was a nice place close to a conference I attended that was $45 a night cheaper than the conference hotel. The room was nice and the bed was very comfortable. The décor was a bit dated, but not in bad shape. My only complaint was that I had to go to another building to get ice. I would stay here again.
I was looking for a place just to relax for a couple of days but didnt want to spend too much money. I found the hotel on Hotels.com app and chose it based on price. In my experience, Best Western usually has decent rooms and comfortable beds. so I decided to book online after browsing through the photos and reviews. Once I arrived to check in i asked about booking an additional night and it was actually $10 cheaper under the "manager's special". (Hotels.com charges a fee for use of their service). The woman behind the counter was very courteous and pleasant and even asked if I preferred first or second floor room. The hotel was obviously dated, but the layout is very pleasant, surrounded by lots of trees. Most all of the hotels in the Hotel Circle area are dated, so I didn't expect otherwise. The room itself was dated in regards to decor and furniture but it was clean and the amenties all worked except for the bathtub did not hold water very well at all. The shower was hot and powerful though:) The area around the hotel is the ideal place to be if you are visiting San Diego. It's close to all major highways that you would want to quickly get you to the beaches, Sea World, and shopping. Fashion Valley and Mission Valley Malls are located right down the street. I would highly recommend this hotel if you are looking for a decent place to rest and relax whether you are exploring San Diego, or just need a good night's rest.
For some reason the hotel address did not come up on our GPS system but it was easy to find since it was on Hotel Circle. The location was beautiful with the lush landscaping and hills behind the hotel. Staff was very pleasant, restaurant food was excellent. Rooms were a little outdated but very clean and comfortable. Even though the hotel is located right next to the freeway we did not hear any freeway noise in our room. We will definitely stay here again and recommend to others.
The service was horrible... We where checking in under a friends and family rate and could not understand why the friends and family rate was more expensive then the actual rate if i would have booked it that same day. When asking the clerk she clearly did not understand what we where talking about and when asking to speak to a manager the manager was of NO HELP WHAT SO EVER. The lack of costumer service is astonishing. I cant believe they made us pay more and could do nothing to help not even offer a decent explanation. That isn't even the worse part. Upon entering our room we also encountered a used condom near the bed which for the life of me i could not understand how that could have went unnoticed. I really would have loved to have said wonderful things about my stay but this was by far the worst stay at any hotel i have stayed at.
This hotel is extremely handy for the airport. I have never understood the Best Western policy of having the sink outside of the main bathroom and this does take getting used to. The room was small by comparison to the others we stayed in on our road trip. The bed was extremely comfortable. The grounds are beautifully maintained and really lovely to walk through. Unfortunately we did not get a chance to try out the pool or hot tub. The weird bubbles in the hot tub (it looked like someone had poured soap into it) did put me off using it. As there is a restaurant on site breakfast is not included. They have an extensive menu and the breakfast we had was perfectly adequate and a great start to the day. If you are only using this motel as a quick stop off before heading on somewhere else then I do recommend it.
I was worried because the price seemed low compared to other hotels in the area, but I took a chance because it looked great. IT WAS! Fun friendly bar, beautiful grounds, good food at restaurant, perfectly heated pool, plenty of parking, convenient location. Had forgotten I'd stayed here before, and the place was great the first time too. Will definitely stay again when I am in the area.
The rooms were as expected from a Best Western. Nothing special, but very clean. The grounds were very well kept and had beautiful plants that it felt very tropical. Parking was near the room so very convienient, but like a motel experience where the cars are all pulled up in front of the room doors. We enjoyed our visit.
I booked this hotel for the weekend after my daughter's wedding and I was very pleased with everything thing. The hotel was clean, and the service was good. Everyone one was friendly and helpful. The landscaping is very nice - tropical feeling.
One of the nicest motels I've stayed in. A great place to stay for the price you pay. Our room was the perfect size for my family, it was very clean and well-kept. TV worked well, Internet worked well, air con worked well. The pool was nice and clean. We ate breakfast and dinner in the hotel and it was reasonably priced and what I'd expect from a motel cafe - no real complaints. The thing that struck me most was how well-kept the grounds are. There are loads of plants and trees and they are very well looked after and lots of care obviously goes in to it. It obviously has the tell-tale signs of a motel, thin walls, next to a freeway but we stayed 4 nights and were more than happy (although it did get noticeably rowdier on Friday night but not bad enough to wake up my 2 year old) All in all, a great place for the price!
Great hotel/motel, well located, good service and facilities. It could be difficult to get to the main San Diego attractions if you don't have a car. Facilities include pool, spa, bar and restaurant and all are well staffed.
Arrived around 9 in the evening and after getting something to eat in the cafe went to our room around 10. Were tired and was looking forward to a hot shower and going to bed. We we walked into the room it had a musty odor. but because it was late and we were tired decided it wasn't that bad, However, the shower was a different story. The water could not be regulated. It would go from freezing cold to scalding hot, then back to freezing cold had to stand under the had to wait for the water to run it's cycle to stand under. The tub was ok.
It's easy to get to nearby attractions such as Old Town, the zoo, Balboa Park Museums, and downtown from this hotel. Room rates were favorable, and the beds were comfortable.It's not fancy,but it does the job.
We stayed here while visiting relatives in San Diego. Nice comfy room, firm bed, clean,well maintained, nice smenities. Very nice restaurant and a great salt water pool. Close to Old Town San Diego and the beaches. A bit pricy for what we are used to, but we'll worth the price. Close to I-8 and 163 with easy access. Definitely will recommend to visitors to the area.
We stayed at this location to attend a conference. The hotel is easy access to the highway, has free parking and breakfast. The pool is nice, but was crowded during our stay, so we didn't use it. There is a private hot tub for adults on the property. We had to change rooms due to a leaky refrigerator that cause the room to smell like mildew. I had a lot of problems getting a wifi signal when I was there, but overall the bed was in good shape, the room, while dated in décor was clean and the grounds were well maintained.
Loved the bar and hot tubs. Nice place for families and out-of-staters to mix and mingle. Beds were plenty comfy and everything was clean and tidy. The staff was very friendly and helpful at every turn. Even though it was spring break in San Diego, this was a safe and quiet respite for my conference and training.
The hotel is in a good location with easy access but there is also some noise as you are by a freeway. The room was basic, small but clean, the nearest ice machine didn't work but that was not an issue as there where several other machines.
We recently stayed for 5 nights. Our room was small but clean. They need to do some updating to the bathroom outlets...when we plugged in the blow dryer, it fell back out as the outlets are so old and worn. The faucets in the tub needed to be updated and sealed properly and the bathroom sink drain was smelly. There is no microwave. The pool area and courtyard is lush and immaculate. The bed was super comfy. The air conditioner was quite noisy when running as was the bathroom fan, that went on when you turned on the light.
I stayed at Best Western Seven Seas for 4 nights over spring break. The hotel is nice, but nothing special. Included: -Beds (they are quite small.....maybe a full size) -Small refrigerator (great for cold drinks and a few treats) -One serving coffee maker with the yucky hotel coffee (more like warm brown water) -Swimming pool and two hot tubs (this is the bat part of the hotel) The plumbing at this hotel was super loud! You could hear if someone upstairs flushed the toilet and if they were taking a shower (it sounded like you were in the bathroom). You also wouldn't want to flush the toilet at night unless you want to wake everyone up from The noise! There is a restaurant on site, but the coffee is horrible and the food is super pricey (not sure on the taste since we didn't eat there). The location is centralized and easy to get to off of I-5, but not a place I would probably go back to. There are a lot of hotels in the area, so some research into those would be a good use of your time!
To be fair, we checked in at 10 PM and just needed a place to sleep, so we didn't check out the various amenities. As others have noticed, this is a Best Western that does not include breakfast in your stay. Another oddity is that there was a deposit charged to our account for $75 to cover any extras, which was taken off at the end of the stay at check out. The room was average. The bed was average. Be careful where you park your car because there were drips from the trees on the car than required orange oil to remove. There are better choices.
The hotel was clean, housekeeping was great. I had no microwave, the food in the restaraunt is over priced and mediocre. The hot tub and pool are awesome. There were no hidden fees, and it is centrally located to main San Diego attractions.
Nothing particularly outstanding but, it is a Best Western and therefore practically guaranteed to be clean and comfortable. The pool, restaurant, and bar are very nice. With easy access to shopping (Fashion Valley Mall), Old Town San Diego, Qualcom Stadium, San Diego Zoo and surrounding park, Sea world, and other places of interest it is a good place to stay.
I have stayed in many Best Western hotels in the last several years and I have received outstanding service from the staff. This is the only Best Western hotel I have seen that did not serve breakfast. I spent $216 for the stay, I am a platinum member, and they would not even give me a King sized bed for the price and instead assigned me to a disabled room, which I refused to take. When I was about to leave, the manager decided to reverse the decision of the front desk clerk and put me in a king bedroom. No breakfast of any sort was offered. There wasn't even a microwave in the room.
We've stayed here before and knew this was a very convenient hotel. We also booked 2 months early on hotels.com and got an incredible deal! It's just off I-8 so it's an easy jaunt to the beaches. And get East on the 8 and you can take the 163 downtown or to Balboa Park. It's a snap! The hotel itself is nothing special but the rooms are clean and well kept. The TVs are nice flatscreens, too. The pool is clean and warm - an excellent swim! There are 2 hot tubs - one for adults only. And there are exercise facilities, as well. The restaurant is a disappointment - nothing is provided, not even a roll and fruit. The food is food but expensive. There is a bar and happy hour but we didn't find the beer to be enticing. Still and all, we love the location, the landscaping and the price so we'll go back!
I stay here every time I visit family in San Diego. Its central location is great because the easy access to the highways and malls. Plus the hotel is always clean and the staff are great. I will always be staying here.
We loved the landscaping, if only there were beds outside! The whole outer appearance of the building was out dated, looked a bit run down to me. So from the time we pulled up there, I PRAYED that the rooms looked like the best western in Hemet CA. That prayer was not answered! The sheets looked clean but you do not get a comforter. I called and asked about it and she said no, but there's a blanket UNDER THE SHEET!! The bathroom was old, shower curtain rod raggedy and hanging, the bathroom gave me that uncomfortable feeling. The food looked drab and old and in need of a carpet cleaner. The doors didn't work properly, they were dirty, walls dirty, I didn't want to touch anything without sanitizer!! The fridge didn't work, the microwave was brought up to us and was filthy dirty!! The room smelled stale and of smoke yet they say no smoking!! Smh the customer service was not the best either and I DID NOT FEEL LIKE A DIAMOND ELITE REWARDS MEMBER!!!! This was the worst best western room I have stayed in! The one star was for the landscaping only!
The Seven Seas' restaurant is an amazing surprise - delicious food prepared beautifully for an affordable price. You could pay double for the quality - but the chef here is great and the food is wonderful. In addition, the wait staff is courteous and very pleasing. Schedule it because it's convenient - enjoy it because it's great!
Staff are friendly, helpful and efficient. Property is somewhat dated in appearance but clean and comfortable. Friends complained of noisy neighbors but we heard nothing from adjoining or above. We will stay here again if in the area.
If you are looking for a hotel with completely dated furniture and decor, you have come to the RIGHT spot. The only thing new in the room was the TV. The sheets were paper thin and rough, the door frame was not snug, so we felt were going to get stabbed or robbed. But it was great for the solicitors that were constantly sliding papers through the open doorframe space. There was a chair in the room with a missing arm cover, so staples were exposed. Oh, and if you like garbage cans without liners, you are in for a treat! This place needs to be updated BAD. Not worth the money we spent on it.
First trip to San Diego, would stay here again. More of a motel than hotel, but our room was clean and the bed was very comfy. Tea/ coffee and toiletries included. Hair dryer, iron, ironing board, fridge, good free wifi and many tv stations. Cleaned very well each day. Didn't try the food or the pool. It's about 10 mins to the Old Town by car. It is on the "Hotel Circle" as the location suggests there are many hotels/ motels around. I noticed there is a bus stop outside the hotel, as we had a car I do not know the details.
If you are looking for luxuries this may not suit your taste, but if you are seeking affordability, comfort, and conveniency you won't be disappointed. I only wish they had another breakfast option ,but the restaurant was very nice.
I've been for a week in the Best Western Seven Seas hotel at San Diego Mission Valley area and I was pleased with this hosting. The hotel is well located and it is a good option when attending conferences at the Town & Country Conference Center due to proximity and good cost-benefit ratio. The rooms are convenient in terms of space and confort - specially the confortable bed/mattress. My room was equiped with mini refrigerator, work desk, TV (with more than 100 channels available), iron/ironing table, hair dryer, a hot tube in bathroom and good towels. There is a restaurant next to the front desk serving as breakfast as well as lunch and dinner with reasonable cost. The swimming pool is large and the area surrounding it is relatively wide. Parking lot is complimentary, as well as the wifi throughout the hotel and rooms. The room service also worked well. Good option at a convenient cost.
Very nice room, comfortable bed with good HD TV. Nice amenities and also good if you have children with you. Rooms are quiet and well maintained. It is right off the interstate and short drive to almost everything you could be looking for in San Diego.
We stayed two nights. Great location close to major roads. Came to San Diego to see the sites and it is close to Balboa Park, Old Town and the shore area with the USS Midway. The grounds are beautiful in a park like setting. Our room was in the back very close to the freeway but did not hear any traffic noise. The room was clean and the bed was fine. The bathroom door stuck a little bit when opening it but it was not a big deal.
Chose this place because it was close to everything. Love the location and the staff was wonderful. The food in the cafe was great as well. It's a beautiful property and the landscape is wonderful and tropical. We really enjoyed our stay. My only complaint is that the bed in our room was the worst thing I have EVER slept on, and the room itself is WAYYYYYYY outdated and the walls are very thin. But over all I would probably stay there again. Hopefully in a more comfortable bed.
Let's start wth the positives. The location is good, easy to get anywhere. The price was good. The front desk was quick and professional, not super friendly, but professional. That's about it for positives. The hotel is extremely dated. The beds are tiny and uncomfortable. The room is in disrepair, broken lights, rusty doorways, loose outlets. We found a nasty bug in the closet. The towels are tiny and thin. I read that they recently updated their restaurant, with all the wonderful restaurant choices in this city, I think I'd worry more about the hotel and less about trying to compete with other restaurants.
Hotel has been there for me for 20 years. Not elegant, but more home style. People are nice, hotel is clean. Will stay there again. Location is Hotel Circle, not far from Old Town. Zack's pub is worth a stop.
My friend and I have stayed here twice on two different trips to the San Diego area. It is close to downtown San Diego and Ocean Beach which is important to me. We eat over in Ocean Beach but see theatre shows in San Diego. They did not have any 2 Queen bed rooms available upon check in this past visit but upgraded us for free to a King size bed which worked out perfectly. The rooms are dark (can make them dark for sleeping), clean and no bed bugs as I check before bringing in my luggage. I always wish we could stay more than one night as it's my number one choice of a place to stay in the San Diego area. Some hotels charge you for parking which I just dislike. I did my research before staying here the first time and it paid off. We had a horrible experience up in Vista and did not want a repeat of another crappy hotel. Next trip down to San Diego for another theatre show we will be staying here again. Can't recommend this place enough! It's easy freeway access off/on the 8 along hotel row.
This hotel is in a good location for visiting local attractions. The rooms were average, no microwave, but did have a coffee maker and refrigerator (you have to turn the refrigerator on). There is a restaurant on site that offers some interesting items like apple fritter french toast. But breakfast (no discount either) is not included with room rate.
We stayed here for 3 nights. I called early the day of check in and asked for two rooms that would be close to each other. They put me on hold and then came back and told me they gave me joining rooms. It was perfect for us...we had 6 in our party and it was very convenient. We went to the pool one night and used our room towels. We went to the front desk and asked for some more towels for the morning. By the time I left the front desk and back to our room the towels were already there!!! Great room service!! Everyone is very friendly and helpful. Great customer service!! Also the landscaping is beautiful!! It's very plush and exotic looking. Very reasonable price but the grounds look like a resort. I HIGHLY recommend this hotel and will definitely come back.
While I only stayed for one night, everyone and everything was absolutely excellent. The room was very nice, totally upgraded, and very comfortable. The entire facility was well maintained, along with the pool area and fitness center. I ate in their cafe before I left and the food was great and the prices were reasonable. If I have to go to San Diego, I plan on staying there again.
Two-story motel near Pacific Highway. Good location not too far from downtown San Diego and the airport, but rooms were some of the smallest I've been in in the USA. Air conditioner was loud. Not exactly modern amenities, very much a 70s/80s theme other than the TV. Onsite pool, hot tubs and fitness facilities were in good condition. Wifi worked great.
This hotel is convenient on hotel row. It is large with a restaurant available although the main restaurant is being redone. The food was good. The room was very nice and comfortable. We were back away from the main road so it was quiet. We really enjoyed the landscaped grounds and the pool. The exercise only had 4 cardio machines but it was nice having access to them.
I attend a conference once a year in San Diego and like to keep my costs down. I find that adding 10 minutes to my commute to the Convention center and paying half the price for a hotel room makes perfect sense.
For a one-night stay in San Diego, the Best Western was the place to be. For the price - What a value. Nice clean room and excellent not fancy restaurant with good food and great service. The location was just ten minutes from the Harbor area where my conference was held. Conference was at the Hyatt that was $100/night more.
Stayed here for Valentine's Day, requested a nice room with one bed, although not guaranteed through 3rd party internet booking, felt as if I wouldn't be accommodated, even though I'm a Best Western member - small rooms, many overlook depressing storage, maintenance area in back rooms area -- had to look at the inside of our rust, filled door (on the inside) - also depressing - Oh well, you get what you pay for
We stay here everytime we're in town for the Supercross and it's a really nice place to stay! The room is really clean and the beds are really comfortable. We'll definitely continue staying here when in town.
Clean quiet room. Lovely swimming pool and spa. Rooms nicely appointed with Gauginesque art. Room was small but perfectly adequate. The pool area is clean and comfortable. I really can't think of more to say.
This hotel is not as it once was when I started visiting it. The staff is still friendly and professional, however it stops there. The rooms are out dated. The internet is intermittent they only provide wireless service. The water pressure is low and it only ever reached luke warm. At one point it turned ice cold on me. Unfortunately, I will find it hard pressed to go back.
My family literally had no working shower OR bath the entire duration of our stay. We had our two special needs sons with us who had to climb stairs to our room and couldn't be bathed at the end of the day. The staff was horrendous and someone still didn't manage to fix the issue with our shower/bath. Staff members were smoking near rooms and in the parking lot, and when asked to relocate away from my car because my five year old son has Bronchopulmonary Displasia, they literally ignored me and continued smoking their cigarettes! I will NEVER stay at a Best Western again. The complete lack of consideration for our situation, as well as the lack of respect for our two special needs sons was disgraceful.
This was a second stay. Stayed here for business and close to office. Price is reasonable for hotel. Room was nice and clean and staff was friendly and courteous. Didn't get a chance to check out breakfast, had to leave early. Overall. Satisfied.
Ok, I know it's San Diego, Hotel Circle, but this hotel makes you feel like you're on an island somewhere far away. The landscaping is lush and almost tropical. It's far larger than it looks from the street. The rooms are a bit small, but they're still confortable with all the amenities except microwave...but I didn't miss that. And I can't wait to come back.
This hotel is pretty amazing. Small rooms, however super helpful staff, and great pool. The location is amazing. I booked it as I thought it was far out and less $$, however took minutes to get everywhere for food, shopping, old town attractions and so much more. Skip the Seven Seas Café....worst food ever eaten. But beside that there are so many food options around this area.
As a business traveler, any time I come to San Diego I make it a point to stay here. Their Preferred Guest program is amazing. These folks know how to take care of you. Wouldn't stay anywhere else. Conveniently located near the Naval/Marine bases, the airport, and numerous other attractions.
Our room was very clean and comfortable. The staff at the front desk were friendly and welcoming. It was handy having a laundrette on site, though it was pretty expensive. I would've given this place top rating, though I've knocked one off because we were very disappointed with the vending machines. I bought a candy bar and it was inedible. The vending machines are outside in daylight all day so the chocolate must have melted and cooled several times. It had a bloom (gone white) and was misshapen. I didn't even taste it, I took it to reception and explained the problem. They were very good and offered me a refund, but I was hungry so would've preferred a new, edible, candy bar. Overall we enjoyed out stay and would most certainly stay here again. We didn't have chance to try out the other facilities, but they did look good.
I visited this hotel twice with my family and we all loved it. Easy access on and off the freeway all while being a quiet and safe hotel. The room had upgraded new furnishings and there was a restaurant on site.
Although it was clear this was an older hotel, it was clean, convenient, and well worth the money. The main restaurant was under-going major work, and I/we hope that the same price for the time of year remains the same. It was right next to major highways, but because of all the above mentioned, we were able to overlook that.
The rooms are always clean and comfortable. I love the fact that it is several little buildings motel like but Best Western Style. So you walk out of your room right outside through beautifully manicured greenery that are tropical like and CA style. It is low key yet comfortable. The pool has no chlorine and water doesn't smell awful seems less toxic to skin and eyes. The first thing I do when I arrive from a long trip I take a swim in the heated pool to take the aches away of the trip. The Restaurant has decent food and you are always welcome by friendly staff. I come here once a year since 2001. They continuously do upgrades to the rooms or entrance, etc. They are always very good upgrades. And i have seen the same people working in this hotel since I first came to it, they remember you, and it tells you management is good to their employees. I think it counts!
Check in was very slow. We established credit with credit cards and we got this long explanation about how in addition to our room rate we were going to have $75 held on our credit cards for incidentals and damages. Made no sense in this day and age. I had to call in regarding my Wi-Fi not working. That was handled efficiently by the supplier. My travel companion had the same problem but it was handled poorly. There was no express checkout. One has to go to reception to check out and get a receipt. Breakfast service was fairly good. The service staff has very long tenure.
The restaurant and bar were under reconstruction. A meeting room was thus used for the restaurant and another room for the bar. The rooms were clean and well put together. They looked very nice. A free breakfast was not available, but the food in the restaurant was very good and with the very inexpensive rate of the rooms, made the hotel a great deal. The location was great for the various sight seeing we wished to do.
I stayed at the Best Western Seven Seas in San Diego on a Friday night in January, 2016. The staff was very friendly and knowledgeable and the room was clean, comfortable and quiet. I was on the second floor. The original cafe on property was under rennovation. I got a great price on the room through Priceline. It was worth every penny.
I stayed here for three nights, I actually just checked out an hour ago, I'm writing this review from the airport. I was in town to visit a few friends last minute and I needed something affordable, but I refuse to stay in a dump. This met both of my demands. Check in was easy and fast. The front desk attendants were friendly and helpful. The room was very clean and average sized. Not huge, but not tiny. Perfect for what I needed. The bed was comfortable, and I was well rested each night. The bathroom was also fairly clean (as clean as an economy hotel can be), and the water pressure in the shower was decent. The room includes free wi-fi and the connection was very stable. I was even able to download an entire movie in about an hour, something I've never been able to do on public wi-fi before. I used the pool and hot tub once, at 1 AM, so there was no one around. On a 50 degree San Diego night, the hot tub was amazing. I highly recommend going in the middle of the night so you can really just relax and not be disturbed. There's plenty of parking, I had no trouble finding spots. Security wise, the hotel seems to be in a safe area. It's on a road that runs parallel to the highway, and the only things on that road are other hotels, ranging from Super 8's to high end Marriotts. There is also a 24-hour convenience store down the street that's owned by one of the other hotels down there. Location wise, if you're looking for a hotel where you can walk to stuff, this is not the place you want. You NEED a car at this hotel. You are off the highway, and you will need the highway to get anywhere you want to go. However, if you have a car, this hotel is great for anything you might want to do. It's within 15 minutes max of everything in SD. Visiting my sister at San Diego State University? 15 minutes. Visiting my friends in Mission Valley? 7 minutes. Hanging out in Mission Beach? 10 minutes. Want to head downtown to the Gaslamp quarter for a night out? 10 minutes. I never had to drive more than 15 minutes to get anywhere the whole time I was here. Long story short, if you'll have a car at your disposal while in San Diego, this hotel can't be beat. Affordable, centrally located to everything, safe, clean, and an all around solid hotel. Probably the best Best Western I've been to thus far.
This hotel served fine for the purposes I needed it for - somewhere to sleep, shower and dress as I left out early in the morning and returned late in the evenings. I decided to stay here based on free parking, the cost but mostly the free cancellation (booked via Expedia). There was a bit of a queue at check-in. Was asked if I wanted a room on first or second floor. Chose second as I though it would be quieter. There's no lift but managed to get the cases up there okay. The grounds surrounding the room were nice. Trees, flowers and it looked even prettier lit up at night. The room could have been a little larger but for 3 nights it was fine. The sink was on the outside of the bathroom which I wasn't a fan of. Coffee making machine in the room. Free use of computer and printer in reception area (after leaving here stayed at the Bellagio Vegas paying fives times more for the room, plus resort fee and had to pay to print anything other than boarding pass so this little feature was appreciated) . Free wifi. There wasn't a lot of natural light. There were bottles of water provided at $2.50 but it's just as easy - and a whole lot cheaper - to bring your own.The cafe was closed but food was being served in another area. I didn't eat at the hotel, instead I walked to the Fashion Mall, less than 10 minutes from hotel where the was a food court and restaurants, including The Cheesecake Factory. Apparently there was meant to be a free shuttle bus to Old Town and the airport but I was told they're no longer offering this. Didn't use the pool or jacuzzi but saw others doing so and on a couple occasions I smelt the very strong scent of weed around the jacuzzi. There was a sign saying the hotel sold tickets for the zoo. Asked to purchase some on my arrival but was told they couldn't be sold til next morning. Tried again next morning to be told they still couldn't sell them but was given a $5 off voucher. Check out was extremely quick and simple. Experienced no problems with my stay here and the few times I spoke to staff they were professional, courteous and helpful.
We enjoyed our recent stay at this hotel very much. Service and cleanliness were important to us - the hotel met both of those points, and more. The staff at this hotel was very helpful and accommodating, not just to us but also to other guests we noticed - excellent service. We were very comfortable with the room, it was clean. The property ground is also well kept, almost like a resort. Overall, a clean and great hotel for the price.
Nice service, price and beautiful landscaping. Room is nice and clean. Great location and hotel landscape is beautiful especially at night. We come to visit our children often and will continue to stay here every time we come to San Diego.
Spent a couple of nights here during our stay in San Diego. The hotel is well located near attractions and shopping and easily accessible to highways. It is not a new facility but it appears to be cared for. Beautiful grounds with a nice pool area and two hot tubs. Very helpful staff and a clean facility. We were pleased with our stay.
I have nothing but good things to say. The room was clean, the staff was friendly, the pool was great and parking was easy. It was a quiet room and had ample room for our luggage. My boyfriend and I drove to Vegas-phoenix-San Diego-LA , for Christmas and this hotel ranked up with the stratosphere in Vegas. It was a nice stay. I would come back to this hotel again.
the information from the posting on what the hotel offers according to what I received at the location are not accurate. Staff were not very friendly and not helpful. This hotel needs some training in customer service I will most likely never stay here again or at any best western for that matter.
The internet was so slow that my data kicked in. That I could be OK with just a nuisance. I got back to my room around 9pm and wanted to take a bath. The stopper on the tub did not work so could not do that. I think it is funny how things that are so minor do not work and could easliy be fixed and left unfixed.....very disappointing. told the front desk the next morning.....so sorry........was all they said.....
Checked in on Friday afternoon, advised the restaurant was under construction and the banquet room was booked, but the meeting room was being used as a temporary restaurant. No included continental breakfast is included as is customary with Best Western. Our room stunk with a musty, mouldy type of smell. It was located under the stairs and we heard every occupant that used it. This hotel is in dire need of remodel, especially the bathroom. Parking was a problem, it seems they have more rooms than parking spaces.
We stayed here for 5 nights and found it very reasonable. The room wasn't big but was big enough for the 2 of us. Very clean and tidy. The room did have a fridge and a coffee/tea machine which was nice. The shower and toilet area was very cramped but was also enough for us. We did get room service once when we couldn't be bothered going out and it was not the greatest and cost a silly amount... But then We dined in in their on premise restaurant and it was really nice food, was no fine dining but a very hearty nice meal, the atmosphere in there wasn't very good but they were in the middle of renovations so this was no fault of their own and the staff/waiters were lovely and very accommodating . Had a swim in the heated pool which was beautiful and also indulged in each of their spas. A quick uber ride distance to the zoo and sea world which was handy, also quite close to the fashion valley mall which has a few places to eat, cinemas and shops. Found out AFTER we went to SeaWorld and the zoo they also offer shuttle service which goes there.
We were very disappointed in this Best Western. We won't stay there again. Price was to high for the quality of this hotel, no free breakfast or even coffee. Hotel is old and room was smelly. The staff was kind of snooty. We normally love Best Westerns but this was differently below the standards.
The rooms are small but clean. The hot tub was nice. Beyond that, we had some problems. There is no airport shuttle service, as advertised, and despite the fact there are two large vehicles on site that didn't seem to move during our visit there. The front desk clerk said we couldn't make a reservation for shuttle service, but we could wait until we were ready to leave, and "see if the driver is available." She said if the driver wasn't available, she'd call us a cab to the airport. (That's about $30) The room service menu listed full bottles of liquor for sale, and we were happy to have a bottle delivered to enjoy during our evenings in our room. We were given a confusing explanation when we called room service, but basically came down to their remodeling of the bar, and no one having a key to the liquor for 4 days (exactly the number of days we stayed).
Don't believe this is a 3+ star property. While the room was clean enough, the entire facility is in need of a complete renovation. We were very disappointed as we had a week reservation. My first clue that this was going to be sub-Best Western standards was the fact that their airport shuttle was unavailable for when we were arriving. I will say the hot tub was certainly hot enough and other than the foam that was created when the jets were on(add some more soda ash), was very nice. I am glad we really only slept here as we were about town for most of our stay.
We stay here regularly when we come to San Diego. Can't beat the value, they have 2 nice spas, a fitness room, and heated pool, free internet, and the rooms are clean. The location is perfect for the zoo and Sea World or Balboa Park Museum complex, and close to a lot of good eats.
Buildings are on 2 floors only, amongst very well kept gardens making you forget you are just off the freeway. The rate was very cheap for 3 nights. The room and bathroom had everything you need and looked recently refurbished. It was welcoming and very clean. Breakfast wasn't included but the menu has alot to offer, very big portions.
This hotel's location is awesome, nearby are all other hotels including marriott, courtyard, in terms of prices, it is very competitive. Parking is a good leverage, as Best Western parking spaces are close to the rooms. Unfortunately there are other downside, they do not provide buffet breakfast, no elevators, and the front desk did not explain that they need $50 deposit per night on thecredit cards But overall it's still ok. Other plus point, it's close to fashion mall and outlet
The rooms are a bit small but the hotel is about ten minutes away from the airport. I like that it was near the North Park area, so its a great location if you are catching a flight out of Lindbergh Field and have a car to get around. Probably not the best place if you want to spend a night partying in San Diego.
The Billing hold was double charged. Their billing asked me to call my bank so they can release it. I was told that hold would be only during the duration of my stay. After 3 days of check out they said we hold it for 5 days more. No Toiletries in the room. I had to buy my own. I spent hours try to resolve this, which took time away from our vacation and spoiled the stay.
The hotel is all right for a night stay. The service is excellent and the hotel is centrally located. 5 minutes to the Zoo, Sea world, Old Town and the beach. I had a function next door and couldn't get into that hotel, so I stayed at the Best Western.
I don't know how they do it. I own a small lodging facility in Alaska and there's no way I could offer this quality for this price. For an aging property, they have done very well with modest rates to manage the upkeep and maintenance. I walked in to my room this time thinking, I don't remember this higher-quality tile job in the shower...And maybe the carpet is newer...The bed was very good. I always love the central garden area, gazing on that from our room. It's always a delight to go there. This was the first time I used the hot tub and it was good. This was also the first time we used the bar. The drink was a STRONG pour!! Way more gin than tonic for an afternoon by the pool, but hey, not a problem! As usual, the room was very clean. I'm mystified how they do it, to keep everything so nice. It's such a joy to go here. A couple years ago, we made a huge mistake and stayed a few places down to save a few bucks--big, big mistake. We'll just keep coming back to Seven Seas now.
Not what we were expecting from a Best Western. Stayed here with my family of 4 because it was near the zoo and was expecting better from a Best Western. Room with 2 double beds was extremely small, hotel was quite dated and we felt uncomfortable. Thought we could get a roll-away bed with our room but they said it would not fit, They were correctm we could barely move in this tiny, tiny room! Will not stay here again.
not a bad place... not up to the best western level you expect from them. was ok for the trip to seaworld and zoo. just don't think your going to sleep in the grounds crew start early and are noisey. nothing special
Lovely grounds, very helpful staff. Breakfast in conference center as restaurant is being remodeled. Location is good (next to freeway and fairly close to downtown). Near Qualcomm Stadium. Thin walls between rooms. Very reasonable rates at least some times of the year.
Clean hotel, older, but fairly maintained. Could use a touch up here and there, but compared to other hotels/motels in this price range, this one is a better bargain. Good location, too. Everything in the room works and the room was clean.
Quiet and comfortable. Excellent location, not far from Balboa Park, Old Town, Sea World, shopping malls, downtown. The motel is a little dated. The hot water cut out briefly in the middle of a shower. The heater fan got noisy after running a while, but this is San Diego, so you don't really need to run the heater much.The room was cheap. I'd gladly pay more if continental breakfast was included, but they have their own restaurant, so I wouldn't expect them to undercut the restaurant. I was very satisfied with the excellent value.
A good place for the money. The highlight was definitely the pool for my 3 year old who swam nonstop with no one else in the water. It's a 10 min walk to the fashion mall and trolley (great to get to Old Ztiwn and Seaport) but other than that (apart from a 30 min walk to another mall) you'll need a car to see anything. Restaurant average but next door there's a good burger place.
If you're traveling with family and you have several pieces of luggage, then you want to avoid this place. The building has no elevator. Imagine the funny you'll have carrying your luggage up and down a flight of steps.
I probably wrote a review about this place some time ago, when asked to. But now that I've stayed her for several years when working in the San Diego area, I would like to whole heartedly recommend Seven Seas Best Western. Normally when I do review a hotel I can only say what I experienced in the room I was staying in, but I've stayed her many times now, basically because I think it's a great value. The rooms aren't a Hilton, but they're clean and well maintained and the property is quiet and although the restaurant is a bit dated, when it's warm weather the patio restaurant is just great. I have clients that when I work with them in San Diego I have recommended this place. They usually stay at Hiltons or Marriott's and they now stay here when they come to town, because unless it's a busy time of year the price is usually under $100, which makes it a super value, while offering a comfortable and convenient stay.
I spent 2 nights at this property for my first visit to San Diego. It is an older property but it was very well maintained. The landscaping was especially nice as result of it being in place for years. The room and grounds were very clean. Although it is near the intersection of 2 major highways it was quiet. It gives easy access to many attractions in the area. There was easy access to the Mission area which has many restaurants. It had a nice pool and hot tub but it is a motel and not a resort property. All the staff who I had contact with were friendly and efficient. The price was very good compared to other properties in the area. I would stay again without hesitation.
The Best Western Seven Seas is conveniently located for access to downtown San Diego, the beaches, Sea World, and Old Town. It's an older property but appears to have been remodeled fairly recently. The grounds are very well kept and my room was clean, quiet, and very comfortable.. Staff members had a ready smile and helpful attitude. The restaurant is nothing special with a mediocre menu, but excellent service makes up for that. My ADA room gets a B- for getting most of the code right but missing on a few important points. All in all, this is an above average B/W and we'll be back.
This is the first time I have ever been moved to write a hotel review, but this hotel far exceeded my expectations. It is in the same area as a number of other low-budget properties, and I have stayed in several because it is close to my daughter, but from this point forward I will always choose this hotel. The check-in process was smooth, the property was well-maintained and the room itself was clean and very comfortable. The WiFi signal was strong, and parking was plentiful. The service and quality in the full bar and restaurant were both above average--and a surprise to even find in a low-budget hotel. I still can't believe the low price for the very high quality!
One-night stay at the Best Western Seven Seas in San Diego. Good value for the money. Room was okay-sized and the bed was comfortable. The room is well insulated from the road noise but due to that it felt bit stuffy inside. In addition, there were smokers outside on the balcony so you just wanted to get in your room or get out to your car quickly. The bathroom was reasonably clean and looks to be recently updated. The registration staff was friendly, welcoming and efficient. The grounds look okay. Parking was bit tight at it seems they were high-occupancy that evening. I only spent one night at the property. It's a good value for the money. It's not terrible nor exceptional. Not compelled to recommend it though it's not all that bad. Location bit of a challenge but easy once you maneuver by the back road.
There was hair in the "clean" room, severe lack of hot water i.e. cool showers, mattresses worn out and hatefully uncomfortable, bugs and the sheets were threadbare and rough. Changed hotels right away in the morning
This is a terrific hotel. I make it a point to stay here every trip to San Diego. The grounds are beautiful and the amenities are great! Ask about the PG program. The PG lounge is awesome! The staff is eager to help in any way,
Just for fun filled week end everything was clean and nice the staff was very cool the heat didn't work the best be it did its job. the restaurant had cool prices they had plenty of parking location was good too.
Great location. In close proximity to a ton of restaurants. The room was comfortable and quiet. We went to Qualcomm Stadium the next day to watch the Chiefs wallop the Chargers which made the trip extra special. Thank you for a great accommodation.
We have stayed here several times and find it is the most reasonably price hotel for the quality. Rooms are ample and is very quiet for being near highways. It is centrally located for all tourist activities.
Fairly quiet room close to everything, very good value for the city, had everything we wanted. Good value for the money. No breakfast served like most Best Westerns but they do have a restaurant on site, a discount is offered for lunch and dinner, not sure why breakfast was not included in deal.
We originally thought we would have to pay taxis to go anywhere. The hotel provides free rides on a shuttle to the airport which is only 15 minutes away, and also to San Diego Zoo and Sea world. You can also request a certain time and location to go somewhere ahead of time. A lot less stressful than calling and or flagging down a taxi. Very friendly staff and service.
BW Seven Seas will be the right choice to make if you need a room close to San Diego and attractions. You get excellent service, nice pool and hot tub, with an exercise room. Comes with a nice restaurant with good service. Ample free parking, with a shuttle service to airport if needed.
Well priced room that was very clean. This hotel is conveniently located near Old Town. The hotel is somewhat dated, but overall in good condition. Have stayed at this hotel several times wit good experience each time. This is one of the most economical hotels on hotel circle in the San Diego area.
Just OK...restaurant was convenient but overpriced. Probably has to do with the area it was located in. Hotel was convenient to most areas of interest, such as Old Town. the USS Midway Museum, Balboa Park, the Zoo, MCRD and the airport.
Not bad for hotel circle slightly out dated but clean the restaurant isn't terrible either I guess hot tub is open 24 hours a day pretty grounds slightly inconvenient location however absolutely must have a car
Nice and clean rooms with an average size. The pool looked very inviting, but unfortunately we didn't find time for that. The hotel offered free parking and was easy to reach as well as a good starting point for other trips to downtown (with the car), but on the other hand side it is located near really busy roads. In general, a rather average hotel, which served its purpose as a place to stay the night, while spending the days exploring everything San Diego has to offer.
Had two nights here recently and was surprised at how basic it was to stay there. Having stayed at Best Westerns in other locations which were comfortable, roomy, spacious and attractive, I find it very hard to offer any words of encouragement to anyone looking for an endorsement of this place. On entering the main reception, there was a funny smell which immediately put me off. Then the receptionist on the main desk was wearing a leather jacket. Then came the no smoking warnings, deposit if there is anything broken/stolen. No real smile from her either. Not a great start. And then there were the rooms which were small considering it had two double beds in them. The beds were uncomfortable. The television in the room was basic, half the channels were not tuned in properly. The bath was very shallow, the toilet was not the best at flushing and made a loud noise when filling back up with water. It had a real 1970s feel to it - there were workmen fitting new carpet to the rooms when we were there but I couldn't say for sure if they made it to where we were staying or not. The site was not secure either as anyone could drive in and around to your rooms - no safe in the room either. For the price I paid, it was not value for money. The swimming pool was heated however but the table tennis facility was poor with the bats in need of repair and out of the two balls supplied, one was cracked and another had a dent in it - and the table was not put together properly. All in all, a disappointing experience from "Best" Western and would only use again as a last resort.
Everyone's taste and budget is different so I hesitate to do this review but feel I must. I called the hotel ( actually motel) and was given all the best answers but found it was very much different then what I was led to believe This hotel (motel ) was very old and they said they were upgrading. I guess upgrades are obviously different to each person. The bathrooms were clean but chipped and scratched tubs. Old outdated colors and indoor outdoor floor covering. The towels were thin and poor quality as were the sheets and bedding. The outside was in bad need of upkeep. We would not have remained if this had not been a business rate. Fortunately that will never be an option again. We had to tote the bags upstairs and back down. Nothing near by to eat at unless you drive about 6 miles each way. We left as early as we could in the morning to go on to a lovely hotel
This motel is very tired - rooms need a renovation. Room smelled when I opened the door and had to air the room out with the door open. Was not interested in eating at the restaurant after the state of the room.
No frills, no perks, no complimentary breakfast, not even a clock. There is a cafe and lounge on site, but If creature comforts are your thing, pick a different place. The place is dated but will suffice if you just want a place to sleep.
Satisfied with hotel, room, pool, parking and everything. Surprisingly we were not disturbed by the highway located very close. At breakfast we were offered table on top of a "scullery station". Had only 1 out of 3 breakfasts at the hotel
the shuttle drivers taking us to the marine base for our special day for our sons graduation ......is the best reason to book this hotel. other services were very good to but the decision lied with the shuttle service to the marine base...
It is dated but clean and comfortable enough for a night's stay. Renovation of it's rooms will make it a better hotel. An additional comment is that we could hear the noise from outside or the other rooms.
Best Western's are usually really nice, not this one. No luxury, odd smell, poor quality tv, heating didn't work, no blankets in the room, nothing special for the amount of money you're paying that's for sure.
We needed a room close to the concert venue. Checking in was very simple, not hassles. The room was clean, very reasonable for the area and close to the venue. The front desk fulfilled all our requests. Giving us a 1st floor room and side by side rooms.
Stayed here for a couple of nights. Checked in late and was told where our room was and then "dismissed" rudely. When I asked for clarification about the location of the room, I was treated like a I was bothering the night clerk. As for the room, the pictures on the BW web site are really misleading. Room has not been updated for quite some time and was very musty. My son started feeling dizzy from the mustiness so we started running the fan just to clean out the air. The mirrors on the wall may make the room feel bigger (which since its so small where quite needed), but gave the room a "creepy" feel when sleeping next to them and looking at yourself in the mirror. There are so many choices in San Diego I'd look elsewhere unless price is you primary driver or free WiFi which was surprisingly strong in our room.
This was our first stay in this SD BW and it was good. Typical motel style complex, quiet, and well looked after. Had a great evening in Zack's Bar in the hotel, very friendly staff and patrons. Was surprised how quiet it was with the freeways on two sides of it. Could check it out again.
A stone's throw from the airport and close to downtown San Diego. Very clean, quiet and relatively inexpensive. Helpful staff. Great menu in the bar. I'll stay there when I go back to San Diego in a few months.
I booked this hotel for our San Diego vacation months in advance using my Best Western account, my member number , everything. I called in the day we were supposed to check in (I called in the afternoon) to let them know that we would be checking in late and the person told me it is all OK if we arrive before midnight, We arrived there at around 11 pm, I walk in to find out that my reservation was canceled and the room given to someone else. When I ask why, the answer is , well the afternoon personnel does not communicate with the night personnel to tell them stuff like that. As if I had called an individual on his personal phone to tell them that I would be checking in late. I called a Best Western employee...how can they say that employees do not communicate? Moreover, they hadn't only given the room for that night, but for the coming other 4 nights I had booked it and the hotel was fully booked. So, my husband , myself and our 3 years old daughter were now at 11 pm...on the streets of San Diego without a place to sleep. I called the Best Western call center, just to find out that they are not responsible for the actual hotels that use their brand and they could give us a room somewhere near Mexico for 400 USD per night...because they cannot match the price, again because they are not responsible for hotels. Never stay here! We booked Marriott instead and had a wonderful trip. The difference in price is not that large to have to put up with such rudeness.
We were thrilled to find availability at this hotel, as we booked it the week before our trip. Most hotels were sold out in the area, so we were pleasantly surprised to find comfortable, clean, and hospitable accommodations. We loved the location, which was within a couple miles of Old Town San Diego. If we ever need to return, I will definitely book this hotel.