Best Western Inn & Suites San Diego – Zoo/SeaWorld Area

Hotel room was spacious and clean. The only downside to this hotel is breakfast time and parking. Breakfast on the 4th floor is carnage! No matter what time you went there were hoardes of people there and no many tables to cater for them. Breakfast is limited and while we were there the hot options consisted of sausages, egg and potatoes one day, bacon egg and potatoes the next and the final day they only had eggs.

We stayed here for four nights for Comic Con 2026. Because of that, our experience was mostly late at night and in the morning. We did not use the pool or fitness center, nor eat in the nearby area. When checking in, there was apparently a miscue and we were checked in under the wrong reservation. This resulted in a phone call from the desk and a visit by security that evening, but the issue was resolved satisfactorily. The hotel and room were clean, bathroom amenities fine. The fridge was very cold, though a little loud for those who have noise concerns. You could also occasionally hear the nearby freeway noise. Not enough to bother me, but could be an issue for some. The hotel does provide complimentary ear plugs (there was a note about this in our room). Air conditioning worked enough (we did have to set the bottom of the curtains on the window sill so the AC was not just blowing behind the curtains). As others have noted, several of the outlets are very loose, but they worked. Breakfast varied slightly, but was waffles each day (with I think 7 waffle makers, which I thought was great, and a waffle-flavor-of-the-day available), sausage or bacon, potatoes, eggs (scrambled or pre-made cheese omelettes), oatmeal, toast, for hot food , and yogurt, cereal, apples, oranges, and muffins. Coffee/juice/milk. I thought the breakfast was good. A small improvement would be to have salsa (and cheese on days without the cheese omelette). We did not have any issues with people who were homeless and did not have concerns about security. A specific issue for Comic-Con. The hotel was listed as being on a shuttle route but what that meant was you could walk to a nearby hotel (5 minute walk) to catch the shuttle. This would have been a non-issue except that only half of the walk had a sidewalk, and the remainder was walking in the bike lane. This was okay but not great, and I think useful for future Con goers to consider, especially if bringing young children. On the plus side, the shuttle stop was the second pick-up stop so we did not have to worry, generally, about shuttles being full when they arrived. I would consider staying here for the Con again in the future.

Absolutely a fantastic hotel with the most helpful staff,and fabulous breakfast..

Great staff. Did the best with what they had to work with. Horrible rooms. Bad lighting. Mattresses were so very soft. Checked two other rooms to possibly change but just as bad. Breakfast lacked choices and eggs were ice cold. Park on the street - safer than maneuvering parking garage or front parking lot.

This was a great location. The room was clean. Staff was very friendly. Parking lot spaces were tight and cost $26 per night. There was not a microwave in the room but one was available for use in the lobby. I would stay there again if I come back to San Diego

Horrible alot of homeless breaking into cars

This was a very disappointing stay. The hotel is currently under construction, which was not disclosed before booking and only mentioned at check-in. Our room was placed directly next to construction, making it noisy and uncomfortable. The room had multiple issues. The shower only had lukewarm water. The pullout couch was extremely uncomfortable—you could feel the springs and metal bars—and it had crumbs on it when opened. No pillows were provided for the pullout couch until we asked, and we were denied additional pillows beyond two flat ones. Only one small, worn blanket was provided, with no comforter. Parking was very limited because the garage is filled with construction equipment. The elevator was in poor condition, covered with cardboard and duct tape, and it got stuck on the second floor, forcing me to carry two 50 lb suitcases down the stairs. Overall, the lack of transparency, cleanliness, comfort, and proper accommodations made for a very frustrating experience.

Very clean and staff is very friendly, our family will definitely be back! Great breakfast!! The rooms are very large compared to alot of hotels we have stayed in the past.

Absolutely amazing place to visit staff is friendly accommodating very nice greet you upon arrival greet you whenever you come down to the lobby would highly recommend this hotel. I stayed there with my daughter, son-in-law and grandchildren, and we had an absolutely amazing time.

I had reserved a 2 night stay; however we couldn't check in the first night because they overbooked the rooms and no 2 queen rooms were available. Had to go somewhere else that night. Was able to check in the next day. The room was fine but no hot water in sink but the shower had hot water. They did comp my parking for the one night stay.

Nice room. Convenient and quiet neighborhood. Front desk is eager to sell parking for 26 bucks a night. Parking is available in front of the hotel for free on the street. Nice outdoor pool and heated.

This hotel has a variable cancellation policy. 1 week before my actual visit, I had to cancel the reservation. I did so within the 24 hr window, but the policy did not specify it had to be 24 hrs before 4pm. The hotel refused to remove my credit card charge for that 1st night and even refused to speak with the manager in person. The next week, during my actual visit the cancel policy was changed to 24 hrs before 6pm but did not have to use it. They also gave me a hard time about the San Diego occupancy tax exemption and did not email me a receipt after checkout like they promised. I would caution against this hotel if you think you need to delay or cancel your trip.

The grounds is well kept. Pool area was clean. Room was clean.. There was enough towels. The water was hot. Nice cozy bed!

Housekeeping needs to pay better attention. First night body wash dispenser was empty. Then on the 3rd night no wash cloths were provided. Excellent location. Reasonable price. Good breakfast. We were able to check in early. And we were upgraded. Provided restaurant suggestions which was very helpful.

Room was fine, staff was helpful and friendly. WiFi was not working in our room the last two days. Breakfast was inconsistent. 2 nights were quiet, two nights there was loud yelling outside, noise from room above us until 1:00am.

Very easy check in process and comfy rooms the bathroom fan didn't seem like it worked and the toilets kept clogging maybe get newer ones overall great experience.

Great location! Easy access to Seaworld, San Diego Zoo, restaurants, beaches. The hotel is older BUT very clean and comfortable. Super friendly staff as well. We really enjoyed our stay!

It was located perfectly for what we were in town for. We came to visit the Beach, SeaWorld and the ocean. It was a great place. The room was clean and spacious for the 4 of us. My family loved it. We researched and researched and finally found this place the price was great with the topping on the cake that it offered a complementary breakfast. The only problem was that if you did not get to breakfast before 8am the proteins were all gone and most of the other food.

This is the second time we've stayed here. It's been great both times! The room was clean and it was nice to have it refreshed daily. Very kind and welcoming employees.

Thought hotel was very clean, great staff, the food was great. The pool could have been warmer but that's just nit picking. Overall great experience!

Amazing staff. Nice clean rooms. Breakfast starts a little late not until 0630. Missed everyday due to conference schedule

The staff was amazing. The room was very nice. The breakfast was the same both days. Scrambled eggs and sausage.one day waffles, one day pancakes.no cheese, no hash browns. No salsa Kinda depressing 😕 😞.

Comfort and excellence, was a great and relaxing stay. The complimentary breakfast is a definite plus. I will definitely be saying again.

It was nice the queen bed with the pull out couch was the perfect amount of space for me and my friends! We slept super well on the bed but the fact parking isn't included in the overall price kinda sucks

Good overall hotel, with good amenities. The only suggestion I would make would be to have a limited breakfast available for guests earlier than 6:30. As for individuals like myself who have to be to work by 7:00, there's no time to eat breakfast.

We stayed fr 4 days. First morning no breakfast available prior to 10am. 2nd day the breakfast room door locked out many guests. Door eventually opened by another guest. Next day fire alarm disrupted ALL guests and we were not informed of this test. Same day internet and TV service went out and stayed out for over 24 hours and the service stopped abruptly Zt 10pm, and again remained out for well over 24 hours.When we spoke to DON the manager at 240pm that day he said if we didn't like it we could leave ant 3pm. Literally in 20 minutes. He was loud and aggressive verbally and said I threatened the staff. He then ran our credit card, and let us know that we HAD to leave HIS hotel the next day. No other compensation would be given.

This hotel was in a great location and the cost per night was a bargain. Restaurants are only a few blocks away, easy walking distance. We also easily walked to catch the trolley. The beds and pillows were very comfortable. We heard no noise from the other rooms. The manager was super friendly and helpful. I will definitely stay here again.

Best place for easy, quick, affordable and accommodating stay. We love the complimentary breakfast and resort like feel.

Spacious, clean, and great service from the front desk to the breakfast staff. Enjoyed pool and hot tub with the kids. Would definitely come back.

Hotel clean and staff very friendly and helpful. Close to many location by car share. They offer breakfast which is excellent and the breakfast staff is great. Room was clean by staff everyday. Will recommend this hotel to family and friends.

We booked one of the larger rooms and it was a good value for the size of the room. A great location for SeaWorld House keeping did a poor job of making the beds one night

Had a bad experience, parking is horrible, the maid skipped our room from cleaning, the breakfast is good, the front office staff are excellent.

I have refrained from giving a review for a couple of days to let my frustration level settle. I led a team of 20 to stay in the area for several days, and the night before traveling home we reserved 5 double bed/bunk bed suites. Three team member arrived earlier to check in, but wasn't allowed to check in all rooms although we had been assured from an earlier phone call they were added to the reservation and could check in. The rest of the group arrived late that evening and were greeted by an employee informing us that our rooms were no longer as they overbooked. In conversations with her manager he gaslit us saying we should have booked through their group travel and this wouldn't have happened, even though I had booked the reservation months ago directly through their hotel staff/website. In none of our interactions with the front desk or management were we offered any assistance in finding new accommodations. We weren't even able to be refunded the one room we were able to check into so our group could stay together elsewhere. This was the least hospitable experience I've ever had. For the one room that was usable, the hotel was fine. There were a few bugs found, including in the dining area during breakfast, but otherwise it was a typical hotel stay.

3rd year in a row at this location. Always appreciate the management and staff getting me the floor I request and holding my luggage during flight delays. The Remy next door is a big bonus!

The staff is always delightful. The bed was comfortable, the pillows were a bit flat, and breakfast was good. We like this particular Best Western.

Water pressure was low. Socket were almost fail, not firm attached so not good for electrical equipment. Air conditioner was noisy.

The room was amazing, with very comfortable beds. The staff was awesome, very accommodating. Thank you for helping make our weekend getaway a great one.

If you choose this hotel make sure you are on side facing local street. Otherwise the freeway noise is unbearable. Also don't plan on using sofa bed as the mattress is all metal springs no padding. Cheap beyond belief. Staff fruit and helpful.

Wonderful beds but room outlets need replacing; plugs don't fit in snugly. It would have been nicer if the bathroom sink were larger. The rooms need upgrading of paint and decor. Please put a table clock in the rooms!

This hotel is all about location. It is essentially located near everything San Diego has to! Comfortable, clean rooms and a very nice breakfast. Also a very friendly staff.

Forced to stay 4 nights for a soccer Stay N Play. Pros: Close to highway easy to access and get back to, large eating area with lots of food, long breakfast hours, maintenance fixed broken toilet in ~30 minutes, pool was mostly clean, pool area always had towels, snacks at front desk were priced well Cons: Run down hotel, grumpy front desk staff, unsafe area unable to walk places or leave kids unattended, many homeless, poor quality breakfast food, attracts party guests and staff does little to quiet them down, hot tub barely warm, hotel internet unusably slow anywhere in hotel, wifi signal weak, T-Mobile gets 1 bar reception at this location, remote barely worked for tv, tub didn't drain, toilet broke second day of stay, extremely overpriced.

The staff was very friendly, the room was clean and the housekeep service was great! I feel like they could offer more options for breakfast, but everything was delicious and clean as well. I would definitely recommend this hotel!

Good stay enjoy everything, will definitely recommend and will stay next time. Thank you. Enjoyed the pool areas and the bar

We stayed here while visiting family. You have to pay to park at the hotel and do a down-payment even if you've already paid for your stay. The rooms are clean. There is a free breakfast which was great, however the breakfast room can get very crowded and not have any available tables.

The free breakfast was awful. All frozen stuff warmed up. Coffee was weak. All staff were very nice. Security guards at nice were helpful.

My overall experience was very pleasant. My room was clean and comfortable. Parking was very easy. The front desk staff was very accommodating. Thank you.

Had a pleasant stay. Traveled with my wife and 2.5 year old son. We booked a 2 queen bed room. The bed I slept in, had a collapsed side. Other than that there were no issues. The room was clean, so was the toilet. We stayed just one night. The breakfast was okay, not great but not bad either.

Complementary breakfast was great!!!! Hot and tasty! Many options. Front hostess was also kind and accommodating! Pool was clean and refreshing. All around great stay for me and my family! Will come again in the near future! Thank you ❤️😊

size of your suites are the best that ive stayed in they are huge, spacious and very clean. the pool was also very clean and accommodating the kids loved it. i wasnt aware of the elite parking until i checked out but its nice to see members get a little extra care

The motel was good and the staff was great. The parking was a little tight if you have a truck. There was a lot of kids and the pool was packed most of the time but it was all good. The motel was fairly easy to get to. The breakfast was ok they ran out of stuff the second day.

The place is very clean. The room was nice and tidy with the extra Living room it was perfect for my GF and I and her boy before we headed out to Sea World. The breakfast is pretty good plenty of real Eggs, Sausage and oatmeal, Apple Juice drinks water. Lots of breakfast items to choose from Mini Pancakes. Parking with ample and its overall good value for the price.

We stayed 6 nights at this hotel and have no complaints. We traveled as a family of two adults, a 3 year old and a 1 year old. The location is unbeatable. We were able to easily get to all the attractions we were visiting in the area. It seemed like transit was also an option although we didn't use it. We were driving an electric vehicle and there were two spots for free charging. We loved that! All the employees we interacted with were so friendly and genuine. I am not surprised by this as our first morning at breakfast, the person clearing the tables was the general manager ( we didn't know that at the time). He was attentive and great with our daughter, giving her two tattoos and making her laugh. The next day, he assisted me at the front desk (it was then I noticed his name tag). Clearly good, friendly service starts from the top. The breakfast was one of the best hotel breakfasts we have experienced. There was a variety of different options and they were different every day. My daughter loved the fresh yogurt machine and I loved the muffins! My husband enjoyed the omelettes and the fact that there was a different type of sausage every day (pork, chicken, veggie) The pool was great and a nice temperature. The hot tub was also a nice temperature. The area around the pool was always clean. We used the laundry machines and they were great also. We would absolutely stay here again if we are ever in the area. I would also recommend this hotel to anyone I knew. 2 “cons” - we were in an adjoining room (not by choice) and it was quite easy to hear everything the neighbours were saying and doing. This was not a big deal for us, but if you had kids that are sensitive sleepers, this could be an issue. - the door separating the living area from the bedroom is basically entirely glass so if your plan is to put the kids to bed and then stay up yourself, you will want to bring some sort of black out curtain. We did and it worked great.

Booked 30 rooms for a high school band trip and was very satisfied at every step of the process! Sales Manager Breonna booked our stay and was so responsive in returning emails, and was professional and friendly, AND she gave us a good group rate. She was also conscious and thoughtful about how/where she assigned rooms for us in the hotel. Ashley checked us in upon arrival and was so friendly and helpful! She made us feel welcome (despite the large size of our group, which could be overwhelming to some). Complimentary breakfast included in our stay had enough variety and the breakfast area was large & clean, and they were cooperative with some allergy concerns. There was ample space for our 2 charter buses in the hotel parking lot. Our group visited both the nearby Zoo and Sea World, which were a convenient short drive away. Our students, parent chaperones and staff were well taken care of, and I heard no complaints about any of the rooms. I personally found the bed, pillows and linens in my room to be extremely comfortable. Our group stayed in rooms with 2 queen beds plus a sofabed, and the rooms had both a mini fridge and a microwave.

The best part was that it was clean and affordable, and the cleaning staff is wonderful. Other than that, the room upon arrival had an either a moldy smell or an egg smell. Neither pleasant. The wifi never worked and the room was on the side where we can hear all the cars all night!

Very clean. In the room, rugs are stained in places, mirror edges, pictures are worn and pieces missing from frame. Bed frame covers also worn. Bathroom tub tiles couldbe recaulked to freshen up. A general refresh is needed. Staff very helpful.

The hotel was clean and employees were helpful and kind. There was a lot of road noise all night long from our fourth floor room. Other than the noise it was a nice hotel. Breakfast was nice. Survey is not friendly to do so I dropped it from 4 to only three stars.

Staff was friendly. They greeted us in the hallway. Our room was very clean. The free beakfast provided had great selection, from hot breakfast to bread and pastries, and many selections of beverages. It was nice having good breakfast to start our day.

Great affordable hotel. We were very close to most things like San Diego Zoo, Old Town San Diego, and much more. Hotel had decent breakfast many options to choose from we ate every morning. Heated pool was a plus for the kids! Rooms were decent size as well.

Toilet handle broke during stay Loud noise from highway throughout night Other than that stuff it wasn't terrible Breakfast was alright a few options was not the worst I have had from a hotel but definitely not the best Location was great to all the attractions we were in town to see

Great, place to stay, staff was friendly and room was awesome. The Hotel looked very well maintained and they have 24 hour security, The location was easy on and easy off. Very close to the airport and the beaches. Will definitely be back with the family.

Very family friendly hotel, each room my family stayed in was a little different which met their needs. Conveniently located to all San Diego activities, easy on and off the freeway. The workers were very congenial and helpful. Thanks Stephani. Parking is tight but we always found a spot. Some bathrooms were small. However these are things out of the hotel workers control. I only mention for future people looking to stay here. What is your priority? The hotel worked for what we wanted. We would stay here again!

Everything as described was good breakfasts was plenty and good the whole facility was clean.except when we got our room the sofa bed mattress very bad very thin and you could feel the spring when laying,we end up using most of the top covers from the other beds to create extra cushioning.

Breakfast was awesome. Great hospitality, and very kid friendly. Kids loved going to the pool, where other kids were playing. Only thing I felt like was slightly annoying was having to go down the elevator, and go outside and around to get to the lobby.

I came here on April, 17th, 2025 at 1am, front desk staff were very professional, polite, and very helpful. So bellow is the list of positives I put down and the negatives, hope this helps others. Positives-Nearby 1. Airport 2. Sea World 4. San Diego Zoo 5. USS Midway 6. Beaches 7. Various boat rides 8. And plenty more. 9. The Inn was clean, free breakfast daily, and every employee seemed polite and helpful. Especially Security Officer Benhex. Really solid guy and friendly. Negatives 1. The bed we had in the Hotel had a yellow stain on the mattress bellow the topper. stained yellow carpet near the desk like a dog peed on the floor. 2. Above room 269 it seemed like a bunch of kids running around, Hotel apparently could careless about that and smoking up and down the hall. 3. Barely any hot water for a shower!

Stayed there with my son after college tours. Suite is spacious but lots of noise from the pool and the highway. Parking was convenient but I don't understand why they need to charge so much. Easy to get to airport in the AM from the hotel. Would stay there again if we had early morning flight.

Warm welcome when we arrived at the hotel. Our room was upgraded to a suite which provided extra room. The suite has bunk beds rather than a sofa which they disclosed. The room was quiet away from the highway and clean. Parking is $26/ night but rate was reduced due to frequent traveler. The hotel appears unchanged since it was purchased from Comfort Inn. The breakfast is the standard fare but attendant endured the tables were cleaned between guests. The hotel is in a great location with easy access to popular attractions.

Solid comfort for the price. Beds were comfortable, breakfast was good, fridge stayed cold. Only issue was the bathroom as the shower faucet was pulling away from the wall with pipes visible, cracks in the tile, and the water pressure left a lot to be desired.

The service from checking in to checking out was outstanding. The rooms were very clean and beds made each day. Dariana who checked us out was very helpful along with her other colleges. The only downside was the breakfast provided was a little short on selection. Other than that a good stay and if I was in the area would use again

We had a great time in San Diego and this hotel was the perfect jumping off point for our sight seeing. The room was comfortable, and breakfast selection good. Jessica at reception was very friendly and knowledgeable about the area, and made several great suggestions.

Staff was very friendly rooms were nice and clean. Beds were comfortable and everything. It's nice was not too bad, to be honest. They had the pool in the spot open until a certain time.Had a complimentary breakfast which was great. They had a little mini store there inside the hotel that you could purchase from.If you needed certain drinks and foods and stuff like that , instead of going to the store it was nearby.

Best supervisor ever help me alot with my stay for 3 weeks .,had to be here sd because wife pregnant . My dauther love it too mini vacationfor her and us.! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This place suited me and my 2 boys well. The location is convenient and had great access to the highway. Overall it was very reasonably priced for what they had to offer. The beds were very comfortable. We enjoyed the pool and the breakfast included in our stay, was really good. The staff was friendly, helpful and accommodating.

Large 2 queen and sofa bed room. The breakfast area was large and had a decent selection. Pool and spa was nice. Room was clean and carpet didn't leave our feet dirty like most other hotels do. Can't complain about our stay. I'd definitely recommend this hotel for big families.

The desk agent was very nice and helpful and remembered when I left why I was here! It truly meant a lot as I was here for the celebration of life for my mom and it just made it easier to have someone so kind and even asked how it went when I checked out!

Layout of building was kind of strange but it was nice hotel for example - you can't get to hotel lobby from the rooms. It was a little bit noisy because of its very close to the freeway. The free daily breakfast was very good and beds were comfortable.

Always a great place. The staff was very friendly and helpful. The room was very comfortable and clean. I always picked this hotel because it's not far away from my place of work and it's very convenient to many other places in San Diego like the Gaslamp area, the Zoo, Sea World and the beach.

The manager was very accommodating as we had to make a last minute reservation bc the one Best Western we reserved was not accommodating for our needs. Felt more secure here than Seven Seas BW Only recommendation would be to update/renovate bathrooms.

The Beat Western Inn and Suites San Diego Zoo was a great place to stay with our large group since they had clean facilities, an excellent breakfast area, and was very accommodating. Thank you to the manager Breonnia for helping us with everything our group needed!

Coffee was delicious and available whenever for free, Staff was very friendly, hotel was clean, beds were very comfortable, we stayed in the King bed Suite with bunks room. They had a crib already in the room upon arriving like asked, the breakfast was bland but it was available and had a variety of, they had a overpriced little shop in the corner of the room which was nice to have available, they had $1 pods for laundry which was a decent price since we ended up doing 1 load of laundry. Parking was good they have a garage under the hotel which I was nervous about at first there was no trouble with the garage after the 2 night stay. We enjoyed our stay and would definitely recommend and stay again. They even made our beds and gave us towels after 1 night which was awesome, normally most hotels do that every 2-3 days now.

Check-in staff was friendly and efficient. The free breakfast had a great variety and well stocked. The shower area was tight and could use a shelf. Also, did not care for the sink to be in the room and not in the shower area. Even though it stated was renovated in 2023, a well used hotel room.

Pleasantly surprised. I requested an ADA room as I was traveling with my parents. Both have different ADA needs. The ADA room assigned to us fulfilled all of their needs. The room was clean and service was great. We requested days without service and if we needed just one thing they honored that. We were also pleasantly surprised with the variety for the continental breakfast. Different things were offered different days, such as pancakes one day and waffles the next. My mom thoroughly loved the fresh yogurt from the yogurt machine with options of toppings. I on the other hand, loved having the packaged yogurt. Breakfast was filling and set us up for the day. We also, loved the option of having breakfast early to late morning; as we had a few easy mornings where we planned down days, which meant we didn't have to wake up as early just to get breakfast. We used the laundry service. The card readers on the machines work best with the chip tap, as the chip reader for washing machines wasn't accessible if your card didn't have tap, then it wouldn't work as we found out with my dad's card, we managed by using my card. Pool and hot tub hours were reasonable, as well as the temps. Overall, we thoroughly enjoyed everything about this hotel from service to amenities.

The pillows were nice. The room was clean but needs some repairs. The representative at the desk was friendly. She was helpful by providing answers to our questions. She also made suggestions about where we could go for food and from where we could order food.

The staff are awesome. Jessica asked every morning where we're going and upon return asked how it went. We always had a great visit every day with all the staff. The breakfast was always delicious. The outdoor pool was good. Rooms were a decent size.

Very friendly staff. Clean. Very big free continental breakfast every morning. Located near freeway but quick drive to Mission Bay/Beach minutes from Old Town and Sea World. If you're not looking to stay on the beach, this is a good choice.

We were in town for a 10U hockey tournament. Most of our team stayed at this hotel. The staff were extremely accommodating and responsive. They even allowed us to reserve the breakfast area to allow for a place for our team to mingle all together. The beds were comfortable. I will say noise right off the freeway made it hard for me to sleep. So, I do think the hotel should consider thicker pane glass or other noise cancelling improvements. I would stay again though based on experience with the hotel staff.

Can't beat it for the money it was clean it's an older Best Western but it's still okay all the staff was great everyone had a good attitude and was helpful they have a full breakfast every morning pancakes waffles scrambled eggs Cold Cereal hot cereal coffee all the norms sausage and all your normal condiments yogurt fruit muffins cupcakes

Best stat ever thanks to Ashley! She really made us feel special right at check in. Honestly the wat she treated us as an elite member really did wonders for the feel of our stay and family trip. The room was perfect to give our teen her own space.

Super friendly staff. Especially the night front desk lady (Mic). Breakfast was nice to have. My only complaint was things were loud late into the night from other rooms and the walls seemed pretty thin. The pool and hot tub were fun for the family. A nice perk is they have discounted zoo and sea world tickets

The pillows were flat and the beds could have been more comfortable but all in all it was a nice room for the price. It was nice having an extra room for the kids and two TVs. Bathroom was on the small side. Our toilet clogged and it took a while to get it fixed.

We had an awful experience. The bedding in our room for our kids' bed was filthy. I had to go down 4x and beg to be given clean bedding. Our other room had blood on the pillowcase. We did not stay our second night. Service from the front desk was awful.

GOOD LOCATION AND GOOD PLACE TO STAY ON A FAMILY VACATION. NICE PLACE. NEATLY MAINTAINED BEDS, FLUFFY PILLOWS. GOOD BREAKFAST. VALUE FOR MONEY. OVERALL GOOD EXPERIENCE. STAFF WAS EXCELENT. COMFORTABLE AND PLEASANT. STAYED FOR 7 DAYS OVER THE YEAR END

The staff and accommodations were all amazing! Great value and location; exceeded all my expectations. We stayed at the property for a week and really enjoyed being close to everything we wanted to access. The on-site security and front desk staff were friendly and efficient.

We left due to the emergency in Pasadena. In our haste we stayed at a few hotels cobbling together a plan. Our last experience was at The Best Western in San Diego. By far The Best Western with the help from the front desk team of Jessica and Ashley made that last choice in really such a bare bones place so perfect. Everyone there was so kind, fair, compassionate, gave us a discount due to our circumstances and I don't know how else to put it: we are forever grateful to this organization. Other hotels with far more clout offered nothing or close to it. We weren't away for fun. We had to leave because the air quality was really scary. Our circumstances were not as bad as others (thank goodness) but it was enough to tell us we needed to get away. The room was fine, of course. It was The Best Western. What mattered far more was the way in which we were treated. We're really very grateful and appreciative how human this hotel really is.

The hotel feels aged and needs some modernizing. The walls are very thin. That said, I feel that they really do the best they can with what they have. The staff is absolutely lovely. Truly the warmest and most helpful front desk staff you could ask for. The breakfast is lovely. Even for gluten free guests :) And again, really wonderful breakfast staff. Oh, and free WiFi! Our family had a great stay and will be back.

This place is just the best!! Our experience is ALWAYS outstanding! The customer service/staff goes above and beyond and are ALL great!! Especially Ashley who my 6 yr old adores... THANK YOU for all you do to make our stays enjoyable, looking forward to our next visit ;)

Best hotel to stay in San Diego if you plan for sea world trips. Great breakfast in the morning and proximity to the old town San Diego is a plus. Rooms are great and room was cleaned every day by room service. Heated pools is an excellent place to relax in the winters too Some of minor things that can be improved: Parking fee of 24 dollars. We did not know while booking. Found couple of spiders in lounge area . Needs to be cleaned probably due to the indoor plants

We came to celebrate my son's birthday and planned an overnight trip. Hotel lobby and rooms were very clean. The bed was comfy. The breakfast had a decent selection and the breakfast area was clean. The staff overall were very nice and helpful.

Great time. Ashley was an amazing help at the front desk. Her cheerfulness and energy was just what the doctor ordered. Darian'a and Jessica were helpful as well. My cleaning lady Magda did a great job with my room. Irvin, Elsie and Margarita make a great breakfast! Location was perfect.

Coming from Orlando was a struggle flight were delayed but thank god the staff understood our Selena. Room was clean and ready for our stay. Staff was great even though our flight got delayed they hold my reservation till I got there. The complementary breakfast was delicious and always enough for everyone that went to eat.

I don't usually write reviews but the staff was extremely helpful and nice! I asked for their names. Jessica,Stefany and the security guard, Bexhet. Breakfast was free and excellent too! Save a lot of money and time. Also,close to our desination to the MCRD

My husband and I traveled to San Diego for a few days and stayed at this Best Western. We had an Accessible - 2 Queen room on the 4th floor. The wide door way to the bathroom and plentiful grab bars worked well. There is a separate bathroom vent fan. The hallway and room were fresh smelling even though the breakfast area is on the same floor. The room was clean. The room heater was not too loud. The bed was comfortable and there were 4 pillows on each bed. There was a noise issue because this room was on the freeway side of the building and there was a lot of road traffic. Luckily, I always travel with ear plugs and my husband can sleep through a lot of noise. Unfortunately, we also could hear the water quite loudly in the pipes when neighboring room flushed the toilet. I would recommend asking for a room away from the freeway. There was a blockage in the bathtub so the shower was not draining, we went to the front desk in the morning to report it. It had not been fixed by the time we returned at the end of the day, so we asked that a maintenance person be requested to take care of it ASAP which they did. Breakfast: This Best Western did not include make-your-own waffles or fresh oatmeal. It did have hard boiled eggs, Cheerios, yogurt, and plentiful 2% milk so we were good with that. The location was very convenient for visiting SeaWorld and the San Diego Zoo. Even though we had to pay for parking, I found that the overall cost at this hotel was less than other places with free parking.

There were a couple of hiccups but Ashley was amazing in making sure that we were taken care of! The beds were comfortable. The shower was great pressure and great temperature. breakfast was amazing! there were several places that we were able to order delivery and although we had to go downstairs to get it I liked the added security feature!

The customer service and hospitality that I received at the Best Western was truly exceptional, and not something you find at every other hotel. From Jessica's warm smile and outgoing conversation with me during check-in, to Front Office Manager, Vebi's professionalism and kindness, it's no wonder it feels like home here, because everyone is genuinely happy to be working there. The room itself was delightful - A.C works great, the bed feels like you're sleeping on a CLOUD (I snoozed my way through 3 alarms, so that says it all!) My room had a bath-tub, so that was nice and relaxing, and having a microwave + fridge is always great. Breakfast was included which was a plus- and parking was super accessible as well. The hotel is right off the freeway too, making it super easy to get to work & grab a bite on the way back! I didn't experience any issues with my room, but even if I had, they run a pretty tight ship there so I know any request would have been expedited. Overall, I will say, in San Diego you'll find all types of hotels, from low end, to high end, resorts and boutiques...but if you want to be treated like FAMILY, as opposed to just another room number for the night, then make a reservation here and experience it for yourself! At this Best Western you have a name, you are valued as a guest and genuinely taken care of all around. Shoutout to Jessica, front desk - for being so sweet and knowledgeable from the moment I walked in and then following up with a phone call to ensure I was happy with my room. Shoutout to the Housekeeping Manager, Mevlide R. for making sure my room was perfect prior to my arrival, to overnight security guard, Bexhet R. for his friendliness and great conversation every time we ran into each other. And most important, thank you to Vebi Rexhepi for setting the standard on how people should be treated all the time - regardless of membership tiers or status. This hotel and your team have won the lottery having you as their primary leader; and the dedication and values you have implemented to them is what makes you stand out from everyone else. As a frequent traveler, I will proudly choose this Best Western over any other branded hotel, any day!! Until next time, guys! -Jocelyn

We only needed the room/suite to sleep, shower and have breakfast. Otherwise, we left the property each day. It's a remodeled older property with old elevators. The rooms were clean but needed minor repairs such as paint touch ups, newer toilets, etc. Towels were dingy. As far as service, it was five stars. Staff was nice and had our room tidy when we got back. Breakfast was generous, being open for 4 hours. They have a security guard overnight to watch over the parking, so I didn't mind the parking fee. However the homeless still made their way onto benches on the property by morning and smoking their Mary Jane's. It's not the Hilton but if you're there to just sleep, shower and have breakfast, it is suitable. It's hard to find a Hotel these days that just nails it unless you want to drop a thou for 3 nights.

Two Items: 1. Special thanks to Jesica at the desk, 2:00 pm November 23. She was great. Terrific personality and made us feel real welcome. 2. Problem with the toilet: Commode was too small. Very uncomfortable to use. Other than the horrible toilet, we enjoyed our stay.

Ashley at the front desk was the BEST!! Not only professional and efficient but kind, considerate and always greeted us with a happy disposition. She made our stay extra special and fun. I highly recommend her for a raise. She is a quality employee that should be motivated to stay with your corporation.

Hotel had good cleanliness throughout. Excellent breakfast options. Staff was friendly and helpful. Housekeeping checked in daily. Parking was convenient with easy access to elevator. I will return and recommend to family and friends.

Pros: Close to everything Cons $24 parking fee. Bugs in the room Thin walls I stay at best westerns all the time and this one did not live up to my expectations. Check in: Easy and fast. The room wasn't ready, but within 10 minutes, we were given our keys. The room: Definitely needs a good carpet cleaning. Lots of wear and tear. Smashed, dead bug on the wall. We had tiny roaches invade our food by the microwave. The room had two beds and one sofa bed. The beds were comfortable. The shower was good. Good water pressure. Hot water available all the time. The room has a fridge and a microwave. The walls are super thin. We heard everything, including the cars from the highway. People were outside yelling at 1am and the room upstairs must have had a jumping party. There was definitely interrupted sleep. Parking: some covered and some uncovered. Very tight spaces, but manageable. Fee is $24 per night. Breakfast: traditional continental. Some hot and some cold items. Everyone super nice in the breakfast room. It is close to the zoo and sea world.

The location was good, central to everything we did. The pillows were small and awful, our room was the king and separate bunk area and the long area's ac was broken, so it was freezing in the kids room and hot in ours. Beds were comfortable other than pillows. Customer service was top notch and everyone was super friendly and helpful

Smelled very clean. Good amount of space in the room. I did get allergies in the middle of the night and had to drive to a 7 eleven to get done Claritin. The parking was a little more expensive than I expected but they did have security patrolling the area in the middle of the night so that's nice.

This place is excellent. Great room and very close to activities. Very friendly team. I would like to recognize Amber at the front desk. Her knowledge plus her excellent customer service and social skills made our trip even better. She was multi task, patient and extremely friendly and helpful. She took the customer service to the next level for BV hotel. I hope her managers recognize her hard work and amazing skills. All in all I give 10 out of 10 to this place. Highly recommended!!!!

We stayed Tuesday-Friday. Room was clean. Toilet is loud. Pool and hot tub are good size. Husband thought the dining room layout was terrible because he was always running into people, but he has high anxiety. I thought it was okay. Friday morning breakfast had a lot of big groups - families and sports teams. Freeway entrance is a bit complicated, but it's very close. Location is 5 minutes to Sea World and less than 10 to San Diego zoo. Had a good variety of eating places nearby.

The beds were super comfortable with plenty of linens and pillows. All of the hotel staff were encountered were very helpful and friendly. The hot tub was not working and the pool was cold! Good breakfast with ample seating. Definitely saved a-lot of money by booking her. Driving to and from wyd a bit of a pain but was ok - look at the map closely!

The rooms were clean and nice. The continental breakfast had a good variety of options and was kept well stocked despite the large amountbof people who were staying in the hotel the same time we were. Staff was proffesional, courteousf and kept on top of things.

My wife and I had a very good experience at this hotel. Large hotel with a lot of people but it was quiet. Room was spacious, bed comfortable and clean. Breakfast was really good with lots of choices. Location is close to everything in the city.

It was about 3 am when we checked in. We had just come from a terrible run down hotel that was not meant for families and had to come here. This was like heaven compared to the hotel we were originally supposed to stay at. The outside doors were locked, we had to call the front desk so she could let us in. I thought already, what great security! The staff were so friendly, the breakfast was fantastic and the hotel rooms were so spacious. The fanciest I've ever stayed in. The beds were comfortable. Everything was clean and fresh. They also have a little store downstairs so you could buy snacks and drinks. Which we did often. I had a personal pizza from there for supper one night. It was really good! I highly recommend this hotel! :)

I stayed at the hotel with my family recently, and while we enjoyed certain aspects of our stay, the breakfast experience was disappointing. We arrived at 9 AM, but most of the food items were already empty, and the eating area was quite dirty. There were noticeable spills and debris on the floor. I understand that the hotel was busy, but I believe more attention should be given to cleanliness and replenishing food items during breakfast hours.

The customer service was great and the hotel was very clean. I was happy that they had breakfast available on site and they kept it very full. I have no complaints about my visit & I plan to stay there again when I make plans to go back to San Diego.

Good, clean and comfortable stay. The rooms are up to date and maintained. The beds are comfy and the pillows are fluffy . The morning breakfast was good and there is a lot of people in bursts. So not enough seating area for the influx. One day we sat the next we ate in our room, but we didn't mind. Good fast internet. They do give you a flow chart for the preferred breakfast times. Hotel is close to the San Diego zoo, Airport and dining areas. Any active military

The hotel wss clean and well kept. All of the staff I encountered were courteous and friendly. Amble parking at $24 per night. Pool and jacuzzi available. Free breakfast but it ends at 10....who wants to be up that early on a vacation ? Overall nice experience. I would stay there again.

We came to San Diego to have some fun at Sea World, but unfortunately we chose this hotel to sleep at. The room wasn't clean, the mattress and the carpet were both terribly stained. The cherry on top was that there were live cockroaches in our bathroom. We complained and they only offered us a 50$ discount. Spending almost 400 dollars on such a crappy room is unbelievable.

The reception is named Amber was super nice and should be given a raise. She was helpful and made sure we liked our room. She even made my 9 year old daughter laugh and comfortable in checking in. The kids room was nice and it had it own big screen TV. Well come again

Overall the experience was fine. The pillows were flat unless you asked for more, then they were fluffy. They have great security lights outside for safety, but they blast right into the windows and the curtains don't help much. The bed was comfy though.

Booked this hotel because Sea World offers a package though this partner and the other partnered hotels were booked. The hallway smelled like mold, the evening check-in staff wasn't very polite, and the room lacked basic amenities that were posted on the website (i.e. microwave). I will say that the breakfast staff was very nice though. Sharing this for future guests - parking is $24 per day. However, you can park on the street and there's usually plenty of parking.

pillows were comfy not to flat nor too hard. very spacious rooms, and bathroom, our room was very close to the gym so we used it for like 30 min. the only this is that about 6 am there was too much noise like someone was moving furniture or hammering .

We had a very warm welcome by Amber who was happy to help with our special requests. Our room was spacious, quiet and clean. Breakfast was ready early in the morning with a great selection. We were in town for a tournament and selected this hotel based on location and cost and were pleased with both.

Terrible. Paid for a room with 2 doubles and a bunk bed. Upon arrival, was told my room had not been cleaned. No offer to clean it. Only offered a king with bunk beds or 2 doubles, no bunk bed. Had to accept king with bunks since it was after 8pm and needed to put my son to bed after a long day at the zoo celebrating his birthday and I promised him bunk beds. Ashley took $50 off but I haven't seen it yet. Our original room would have been on the inside part of the hotel, away from the freeway. The room we got was right against the freeway, so kids had a hard time sleeping. My husband has rheumatoid arthritis and needs extra pillows and his own bed to sleep. Amber denied him the pillows he requested, agreed to send up 4 but only 3 were delivered. Since we didn't get the 2 doubles we paid for, my husband could not sleep as he was in so much pain. This blatant mistake ruined the whole next day of my son's birthday celebration because none of us had a good night's sleep. Through gross carelessness, our original room had not been prepared for us even though they had plenty of notice (I booked on Sept 10) and plenty of time that day to clean it (we arrived shortly after 8pm). We saw the next morning that they were cleaning the original room so we thought they gave our room to someone else. We asked and no one was even in that room! They should have had it ready when we arrived, but since they didn't, they should have cleaned it immediately and given us our proper room. We will never come back here and will dissuade anyone else we can from coming here. It's not hard; honor your reservations!!!

The property was very clean, very quiet. Breakfast selection was fantastic. Pool was clean and not overly treated. Close freeway access. Shower could have more water pressure, but other than that I would stay here again without hesitation.

Hotel was very clean and pleasant in general. Room was spacious and clean. Pool and hot tub area large and nice atmosphere complete with palms. Breakfast well stocked and good variety of food. Onsite parking has a nightly fee and spaces are tight for a large vehicle, that was only complaint we had. We will definitely stay here again!

Be sure to ask for Ashley for everything you need when checking in. She is knowledgeable friendly personable and a warm smile. Everything we needed she took care of and explained thoroughly. Provided places for dining and suggestions. Felt like we were at home with the comfort she provided during our stay.

We rented 2 king suites for 3 nights. Rooms were on 4th floor. Elevator broke within the first 24 hours and other guests told us it had happened several times before our arrival. One of our rooms was infested with bugs on our arrival (tub was full of live insects).

The bed was very comfy, the room was clean .The complimentary breakfast was excellent - a lot of choices & good quality. I would stay there again. The only negative was there are no convenient stores nearby walking distance; they did have a few things by the front desk for sale.

Lovely suite! Very comfy bed! Breakfast every day was very tasty Staff was friendly and helpful.So close to all the SanDiego sights and restaurants we wanted to go to.Weather was perfect for night strolls and beautiful sunsets.will for sure come again!

Roaches in my room and completely run down overall. Water pressure is low and WiFi is really bad. Water staining on the ceiling and all that. I would not stay here, pretty much everyone else in the area seems to be better. I was traveling on business so options were limited, I've never had a place this bad before.

The hotel was in a great location and close to everything in San Diego. The room was super clean and the pool was fantastic. Although breakfast was big with a lot of options, there were tons of people in the area and it was even hard to find a table. Overall, I thought it was a very good stay and I would stay here again.

The room was quiet, the bed was comfortable, and I loved the pillows. Housekeeping came every day to change to clean the room! The hotel was close to everything. Sea World and San Diego Zoo were just minutes away! We also enjoyed the pool and hot tub spa which we enjoyed using before and after sight-seeing (it's open 9am-10pm). Best of all the breakfast buffet was awesome. The selection of items had something for everyone. We would definitely stay here again, and recommend to anyone taking their family to San Diego!

The rooms were nice, staff was pleasant and helpful. They had a good breakfast with lots of seating. It was quiet and staff closed the hall door to keep the dining area noise from coming down the hall. It was nice being able to just go down the hall of the 4th floor for breakfast I, however, would not recommend buying candy at the front desk because my Snickers bar was old.

The room was outdated and had a musty smell, however, they do keep it clean. Absolutely no issue with the cleanliness once you got past the odor. The elevator was broke and we had to walk quite a bit to another elevator on the other side. There was no parking left and I had to park on the street next to homeless people hanging out.

Rooms were very clean. Great breakfast, great staff. Close to almost everything. Our stay was for a graduation at the MCRD. About 8 minutes away . Close to airport, San Diego Zoo. Lots of places to eat within a mile. Lot of parking but a little pricey. Everybody charges for parking.

For the amount of families we saw that were also there, we never once heard them through the walls. Location is super easy to get to anywhere in San Diego, beds are comfortable, room was a great size, and the breakfast bar food was way better than any other hotel we've ever stayed at!

Rooms were more modern and updated then we expected. We were pleasantly surprised how nice and clean the rooms were. Wall art was a nice addition. A little rough around the edges (some paint, rust and or wood chipping). No central room lighting in our first room. All lamps. Breakfast options were amazing. Waffles, eggs, muffins etc.. Although I don't know how the food tasted as we are on a strict diet. Very nice staff as well. Coffee was tasteless and over diluted. Juices were ok, also a little over diluted. Jacuzzi was perfect for my family at 5 PM since that area was shaded at that time of day. We got the last towels. Not sure how soon after they refilled them. Great for little kids if you can watch them like a hawk and be very close to them. There is a little sitting ledge. So my 3 year old could walk in it. But couldn't sit. I was glued to her the entire time for safety. But she had a nice amount of freedom without floaties due to the sitting ledge in the jacuzzi. My 6 year old was able to stand in the jacuzzi safely even though she doesn't know how to swim. Was just shallow enough to allow that. We had a major major issue during our first night stay, but they immediately upgraded us to a suite down the hall. So we switched rooms in the middle of the night. And we spoke to the manager in person before we left after our stay. He was extremely understanding and apologetic. And he comped us satisfactorily (initial offer was subpar, but after some further discussion and explanation of the major issue we experienced, he was very fair in our compensation). Overall, great value for the price.

Very clean hotel. Very friendly staff. Great breakfast! It was right between highways so a little traffic noise. I liked how secure you felt with the highways being so close but the room was was your access to get in and out. Loved the little parking garage!

the location was great. the dining hall was very small and crowded, and there wasn't enough space for everyone (we had to eat the food in our room because we didn't have any free table to sit at.) the hotel staff were very nice and helpful. the pool area was very nice. the extra bed was terrible, very uncomfortable.

Good prices for our 3 day stay. It's always tough to pick a good hotel but this one was awesome. Close to the Zoo, Old Town San Diego and nearby coffee shops. Rooms were spacious and beds comfy. Clean and breakfast was the best. They had quite a variety! Staff were helpful and friendly. Pool was clean! Will definitely stay here again. We got a 1 bed king suite with a sofa bed.

Loved the pool! Staff were very friendly and helpful! Breakfast was delicious and had many options! The bus stop is a short walk from the property. The room was very spacious and clean. I stayed here with a friend but when I travel back with my family this is definitely where we will stay!

Breakfast was amazing especially with having 5 kids. We needed more towels and they brought them to us very quick. Check-in was very smooth, even though there was a long wine. They moved everybody pretty quickly my family and I will definitely be returning.

Super easy check in and check out. Room was amazing. Family loved it. I loved how close it was to Sea World San Diego and the San Diego Zoo, as well as old town San Diego and the beaches. My family and I will definitely stay at this hotel again, simply awesome.

We had stayed in the room with the king bed and bunk beds. The room was very clean and the front receptionist was very helpful with checking in and other check out things. Would go back again with my family. The breakfast was good lots to choose from.

Room was clean and had a smaller mini fridge. No microwave, which was a bummer as I usually have leftovers that I like to heat up. Conveniently located. Parking was great, especially for elite members. Check in and out was super easy. Overall, it was nice.

My go to hotel in the San Diego area. Will definitely stay next year. If you have kids...the breakfast is included and the right way to start the day! Pool is cleaned every morning and in excellent condition. The Remy restaurant adjacent to the hotel is fabulous.

Dariana got me checked in quick and even got me my bottled waters. Thanks. Room was clean. Had a microwave. Everything worked. Might bring my swim trunks so I can finally enjoy the pool. Always sounds like a full house down there. Another good week at the BW.

Great check in service, friendly housekeepers, good breakfast. The room was clean and comfortable , I slept like a log. Some kids were a little obnoxious but that had nothing to do with the room. It's best to get down to breakfast early before the crowds get there.

This place have some issues with cleaning but they have very friendly front office. They are willing to fix problems. Well! My suggestion is to check in early and go to see the room first before going to sleep in it. ? Also the double bed with bunk beds has the sink in the room, I could smell the Sewer pipes.

We loved our king size room. It was on the 4th floor and it had a beautiful view of green trees outside with hills behind them. The hotel is almost secluded so it was so nice and quiet. Staff were outstanding! Excellent, Excellent, Excellent!!! Thank you

We had 3 adults in a king suite, which worked very well for us. Jessica was great for check-in (and she happened to be on shift when we checked out too), cheerfully welcoming us and providing all the info we needed. Room was comfortable, good A/C, decent shower, good bed. Pleased with our stay!

This property was close to everything we wanted to visit and not far from anywhere we wanted to visit. All staff was pleasant and helpful. The beds and pillows were comfortable. The breakfast offered a wide variety of choices. I would recommend this property.

,The breakfast was not up to the standards we usually encounter at Best Western. The food choices were very basic. In addition, the dining room was way too small for the number of guests. We stood and waited for tables for unreasonable amount of time on 2 of the 4 days. In fact, the last day we left without breakfast because we ran out of time. The room bathroom needs updating. Having a small sink in an extremely small area out of the main bathroom makes it challenging for family members to have any privacy.

Nice clean rooms, helpful customer service, good breakfast and staff. Kids had a blast in the hotel. Very family friendly. Parking is a little tough but nothing too crazy. Good location and close to beaches and zoo. Would definitely book again

The front desk staff was very welcoming and friendly helping us with our plans and had suggestions. The room was nice and clean, no complaints! We were able to get checked in quickly and our room stayed nice and cold even with a heat wave in the area.

The beds are very comfortable. It's nice that the sofa bed is queen size. The breakfast has a good selection and cooked well. The kids especially loved the mini waffles! Location is excellent-it's tight off the freeways with easy access to the beaches, restaurants and stores. This is our second time staying here and plan to return next year.

It was nice to be able to stay at a hotel that allowed me to send flowers for the front desk to hold for me to surprise my partner. Hotel called me to ask me if they could put the flowers in the room, which I thought was a great idea. Everything went well, and the stay was lovely.

The rooms are always cleaned. The staff is very welcoming. If there's anything we need they take care of us. We just stayed at this location in May. It's good to see some of the same familiar faces. We always enjoy the breakfast in the morning. They have a good variety of food. It also has some gluten free choices.

Nice service. Got more pillows and towels. Nice breakfast. Convenient stay close to the tourist spot. Easy in and out of freeway. ????. I'll book again with BW. Nice and helpful front desk staff. Nice and courteous lady at breakfast helper. Thanks

Our room was spacious, the bed was comfortable, and the room was clean. There were a variety of items for breakfast each day and the food was good. Staff was friendly and welcoming. We will definitely be staying here again.

Breakfast was nice. Room was clean. The gym was small but clean, had AC and water, and all the equipment worked. Their windows are single pane glass in the rooms so if you are a light sleeper the road noise might keep you awake. They seem to come through and clean the rooms daily.

Great Customer service. This was a very good experience at this location. For ten years we travel and stay at Best Western Hotels. Breonnia Osborne became our contact months after we made the initial reservation. I was initial concern as the previous contact was not responsive (helpful). Even the Security Staff was great. Our Camp experience was successful and Breonnia's Team was a major factor.

This best western met every expectation and more! Beds were super comfortable! Environment was friendly and family oriented Staff were helpful and responsive. Breakfast service was prompt there was the expected selection parfait, waffle and oatmeal stations with an egg and meat option Could have used more variety of options for those stations Oh and huge bonus is location central and close to lots of restaurants, attractions and shopping

I Would definitely stay there again. The staff was amazing. The breakfast was nice. Beds are really comfortable.

The hotel was clean and comfortable. The breakfast was good and well stocked. The breakfast items were constantly being replenished. All fresh and warm. The front desk was so very kind! Would definitely stay again. The hotel is also very close to both SeaWorld and the Zoo.

The room and hallway were extremely humid. The elevador was only one and took forever. Also it smell like burn and world be risky if you dont watch your step floor will be wet from The People on The pool.

Bunk bed room was perfect for a stay with kids! Breakfast was a hotel breakfast. Coffee was good and the staff keeping the area clean was ON IT. A girl named Amber checked us in and she was phenomenal! I spoke to another girl on the phone, think her name was Jessica, and she was just as friendly! Even shared a chuckle with security while at the pool with the kids. My only noticeable thing was i think there may have been some kid of water leak because they had fans blowing the carpet on our level. It smelt really strong. Maybe a mention of that would have been nice but nothing worth a complaint about. Also like other reviews mentioned parking it tight but worth the daily rate. I would totally stay here again.

rooms were very clean, staff pleasant and responsive, pool was warm as advertised. Hotel is located near almost everything. teething issues with room not ready when we arrived but was resolved. we stayed for 7 days and i definitely recommend .

It's been remolded since we were here last, enjoyed fresh new look. We loved having 2 queen beds and a pull out sofa made it family friendly. We had our room serviced, housekeeping went above and behind we had left it very sandy, they had it cleaned and even tucked in my daughter's stuffed animal and folded her blanket. It was such a treat to come back after a long day. We enjoyed the simple but yet delicious breakfast. We were always welcomed with such friendliness. Thank you for making our home away from home cozy and welcoming.

The elevator broke with us trapped inside it. My daughter was traumatized by this. I wrote an incident report about the issue and nobody even followed up.

We stayed near Radys for a Dr appointment for my daughter. It was a excellent experience. The room was perfect for my husband and daughter and I and the employee Stephanie was the absolute best! She understood what we needed as far as two rooms and gave us a discount for being with Radys. All in all a really really nice experience.

From the cleanliness of the entire hotel to the great breakfast I would recommend this best western and also stay here again. After staying at a not so impressive best western the following few night I was nervous about this one but I was very impressed and happy we stayed here.

Front Desk service is exceptional. Housekeeping is excellent!! If you plan to enjoy the pool and jacuzzi areas, be warned there many kids that jump from the pool into the jacuzzi who have no supervision from their parents. Don't think the hotel staff or security will come to restore order as there were none who did during my stay. If you plan on eating breakfast in this Best Western, I encourage you to make other arrangements if you don't plan on eating bread cooked in various ways. There are no varieties of healthy options for breakfast in this hotel and they serve same thing every day. Also, their sofa bed is not comfortable. It is very thin.

Very good breakfast, comfortable bed, friendly front desk. poor WIFI connection. We had to use our personal hot port. If you are going to San Diego Zoo, Sea World or Legoland with your kids for vacation, this is a good hotel to stay. We had a room with 1 king bed and 1 bunk bed which are good enough for 2 adults + 3 kids.

The sheets and towels had stains and did not appear to be the cleanest. Some of the furniture is damaged and carpet has stains. The bathroom was nice. The breakfast was really nice and had so many options even for my 1 year old. I would stay here again

First impression, looked nicer than the other one I seen down the street. Clean inside the loddy, front desk was quick and helpful. We stayed in one of the suites with a king bed and bunk bed. No weird “hotel” smell. It was very clean inside. There is a dividing door that closes, both sides have own tv, and separate air conditioning. We went to the pool and spa. The pool was fairly clean. It did have some debris, but I believethat to be from the wind, not anything nasty like hair, I've been very grossed out from hotel pools before. Surprisingly, the bed was comfortable. I have a hard time sleeping as it is and I will say I slept well without any pains in my back or neck. The Continental breakfast was included with our stay. It had muffins, yogurt, cereal, juice, and COFFEE. The coffee was really good. Again, when I stay different places the coffee makes it or breaks it for me. They have multiple waffle makers, the kids loved that they could make their own. The dinning area nice and clean as well. We were able to sit right down at a clean table. I'm very pleased with my choice to go with this Best Western.

We took a group of 22 to San Diego for a senior trip. The hotel is old, but it's clean and the rooms are comfortable. We enjoyed the location since it was convenient to the airport, San Diego Zoo, ballpark, and Sea World. The staff was friendly and welcoming. If I ever return to San Diego, I would book this hotel again.

Staff was awesome! We were able to use the heated pool multiple times and we got the included breakfast in the morning. Over all we had a great stay and we would stay here again. I do wish parking was included in the stay. The room needed a little bit of TLC; bathtub was peeling and it could use some fresh paint on the walls. Hand soap smelled gross so maybe bring your own. The room was still very clean. House keeping would make our beds and get fresh towels while we were out for the day (much needed for a family of 5).

Amber and Jazmine were great they made everything easy check in was great the housekeepers kept everything clean and stocked they even gave us extra makeup wipes food was ok not great but ok. Rooms were clean only thing was the rooms next to the freeway noisy at night but otherwise great hotel great staff

Staff was super helpful and friendly. When my vehicle would not start and I had a flight everybody came together to help me.

Everytime I visited your Hotel doesn't matter what city I am in always have a great stay the reception is very nice and friendly and fast the rooms are always looking good and very clean

Hotel was clean and beds comfortable. Staff was friendly and very courteous. Hotel was easy to find and near most places we wanted to visit. Hotel breakfast was ok. Only issue is parking lot was a bit tight. Finally, I will visit again in the next time.

Hotel seemed a little old but was in a convenient location for our vacation. I've Never had to pay for parking when staying in a hotel but I guess it's a thing.. We opted for the king suite with the sofa bed (thought our two kids (10,8) would find it cool). The space was very tight for 4 people & the sofa bed was about 4” thick.. you should feel every spring… there were only 2 washers and 2 dryers for the entire hotel which wasn't helpful. Breakfast was good and I liked it was served until 10am. Price point was reasonable and for that I wouldn't not go back.

We had a good time, we love it there. Everybody was nice and respectful. The hotel was also clean and smell so good. We will be back.

Very clean and spacious rooms. Terrific breakfast service and atmosphere. Love the extras that are provided with the room. Late night snacks offered in the lobby, even some frozen meals or ramen need be. Pool and hotub for reat late night relaxation. Would definetly stay here again.

The king bed was very comfortable. The room and bathroom was spacious. The elevators were located in unique places. 4th floor opened into the breakfast room. No stores nearby, required other transportation to go anywhere. We flew into town. The staff was friendly.

Quite and great breakfast clean rooms easy to check in and very friendly people the receptionist was very kindly to serve I have no issue to find parking spots and very secure place definitely I will return and recommend it for families and businesses trips

Our hotel was centrally located to everything we wanted to do in and around San Diego. Our room was nice and large and having breakfast in the morning was a huge plus, especially traveling with kids! It was also nice to have a laundry room available on site, as well as, a gym. The kids enjoyed the pool and hot tub which were nice and clean. We will definitely stay here again when vacationing in San Diego. Thanks again!

The room at this best western was a good size and the beds were comfortable. Unfortunately their carpet was dirty with small pieces of garbage on the floor and an old pony tail tie in the night table. They gave us a room at the end of the hotel on the 2nd floor on the freeway side and the noise was terrible from the freeway and interfered with our good sleep. We also couldn't get Wi-Fi on any of our three devices. We stayed for three nights and on the third morning our carpet was soaking wet near the door and when maintenance came they said it was a toilet overflow and we had to pack up and move rooms. The next room had Wi-Fi on all our devices (they need a better router) but the carpet was still not very clean and I had two small dirty bandaides stuck to the bottom of my slipper from previous occupants from walking on the carpet. The hotel was busy and full, and the line the last morning for breakfast took us over 20 minutes to self serve our breakfast food. I would not stay here again.

The hotel check-in was very smooth, from the desk employees were very kind. The location of the hotel was great, as we went to the Zoo and SeaWorld, and we also went to a soccer game. The hotel was in good proximity of all locations. I would definitely recommend this hotel. I'm sure we will be back sometime in the future.

We had great fun and good service provided provided by hotel team And Arrange breakfast and items are too good and quality level looks high and I am recommended my friend or family member to visit best western hotel for staying and having great fun over there

Ashley was accommodating and helpful and the room was clean. The breakfast was decent and the location was close to the theme park. There was a target 8 minutes away and also restaurants near the hotel. They provided a list of restaurants and amenities.

Great location to San Diego attractions and family. The hotel rooms are spacious. Would like to see the hotel bed linens updated. The mattress pad seemed to small for the bed and sheet would not stay tucked in. Since it is located next to the 8, I did hear some traffic noise. Please note that their is a charge for parking.

All I care about is getting a good sleep. The bed was very comfortable and a/c worked well. There is a nice restaurant next door with a bar. No microwave in the room unless you get a suite which was not good. Plus because it is California you have to pay to park.

I came into town and stayed at this hotel prior to my friend's surprise party. I checked in, left for a few hours, and came back around 7:30pm to climb in bed and read. I woke up the next morning with bug bites, consistent in size, cluster pattern, etc. as bed bugs. There were also little spots of blood on my sheets. I contacted the front desk and they sent a maintenance man up who asked me to show him the "animals." I explained that I had bug bites, showed him the ones at my waist, and he searched the bed. He did not see bedbugs and told me they would look into getting me another room. I packed my belongings, did research on how to minimize the risk of bringing bedbugs home with me, and proceeded downstairs to check out. I was not sticking around a hotel with an infestation and I could not go to my friend's house as I did not want to potentially contaminate her home. I ended my 5 day trip less than 24 hours after it started. While waking up with bites, fearing bringing an infestation home with me, and missing the opportunity to see my friends was bad enough, the front desk staff was absolutely horrific. I was told they did not see any bed bugs and, therefore, I was lying. There was no customer service, there was no apology, they would not be doing anything to treat the room, nor would they refund me, since they saw no bedbugs. The staff immediately went on the defensive and tried to cover everything up, rather than providing any customer service. I would highly recommend avoiding this hotel as they do have bugs that bite, they refuse to treat the room, and I was treated like the enemy when all I wanted to do was be refunded for the night I spent getting bitten and leave. I never got a refund for the night I slept there, which I am no longer upset about - I am too busy researching bedbug detection/prevention/etc. in every spare moment I've had since I have been back.

Excellent customer service and clean rooms. The pool was heated as stated in their specifications and the fitness room was nice and clean. It certainly surpassed my expectations but then again Best Western chains always have for the most part.

Clean facilities, parking fee was steep. Breakfast didn't vary much day-to-day, but there was plenty of items available. Family-friendly with a pool and breakfast they would enjoy. Easy to get to, right off the highway and relatively close to the ocean (10 minutes).

Good and conveniently located San Diego location. The rooms are comfortable and nicely decorated. Staff was prompt, professional and thorough. My daughter lost an earring outside the room and left the one remaining on the dresser. Housekeeping must have found the missing earring because they left it with its mate when they serviced the room. Above and beyond service. Also the free breakfast is nice.

The staff was super friendly, easy check in and check out. The room was very spacious and clean. No negative comments. Breakfast was really nice although the apple juice was very watered down. Bed was comfortable and activities nearby were a great touch! Thanks for a great stay close to the zoo!

The hotel upgraded us to a suite free of charge. The suite was fantastic! Comfortable bed, clean and well-appointed rooms, spacious bathroom. Breakfast was amazing! We were able to choose from eggs, sausage, bacon, 3 kinds of waffles, cereals, toast, muffins, coffee, juice, etc.

Everything was a delight. We enjoyed our stay very much. The rooms were clean and organized. We had complimentary breakfast every morning we were there and it was delicious. The only thing that went wrong one night was the elevator in the parking garage was not working so we had to take the stairs with a few of our bags but it was later fixed.

The room was clean and the beds were comfortable. Didn't spend much time there, but was a good experience. I think the continental breakfast can use a little more work. Maybe more options? I liked that the freeway was just down the street so we can access it and get to our destinations quicker.

Clean decent place especially for the price. Staff was incredibly friendly and attentive. Definitely busy and louder Fri and Sat. The room had an extra "living room" area with a sliding door, separated TV and pull out sofa. Great idea to e able to separate the kids from the adults for a breather once in a while!

Room was clean and comfortable. It was nice to have all the shower amenities there. Breakfast was a typical hotel breakfast. It would have been nice to have something other than sliced bread to toast, maybe an english muffin or bagel. I did not use any of the hotel amenities so I have no opinion on the pool or hot tub, etc.

Family place This place had bunk beds Good breakfast Great customer service very friendly and helpful close by great restaurants, sea world and the zoo Close by the shopping centers If you love to play golf there's a golf course 5mins away and indoor skydiving

We were helped by the night courtesy staff at/after 1am because our other hotel fell apart (couldn't sleep because of other guests, even after changing rooms). It was a smooth process and I was finally able to get some sleep and a light breakfast in the morning.

We were seriously scared being here. The hotel was ran down, in a bad part of town, and surrounded by homeless camps. Homeless people were wandering the parking garage. Only one elevator worked. The entire hotel smelled of smoked. Only two of our lights in our room worked. Paint was peeling off the walls and they gave us a sheet of paper saying they didn't recommend any of the surrounding restaurants and to not accept coupons slid under your door …!!! We didn't even stay the night, I did not feel safe there at all.

Ashley and the staff were the best hospitality I've had at any hotel at any star level. Rooms were clean, pool and hot tub were clean. Would happily stay again. Hotel felt safe, continental breakfast was good. Pools and hot tub were opem until 10pm.

Enjoyed stay at Best Western! Complimentary breakfast was a highlight, and rooms were top-notch. Just be mindful of subtle road noise in freeway-facing rooms. Important to know: they charge extra for EV charging, not explicitly mentioned on their website or verbally communicated. Be aware of potential additional fees.

I've been to many best Western and I will have to say that this by far was the best experience that I ever had my check in with easy with Amanda. She has the best customer service that I've had at a Hotel. We were there for my sons graduation for the Marine Corps. Within 40 minutes of us arriving of course you are exhausted. We were a party of six. We were working on getting a shower when we got a call from the front desk from Reanne. She said the people below were complaining of noise. She was kind and did not make me feel like we were doing anything wrong. She just asked if we were okay. I said yes and to please explain to the room below we just checked in. She said she would. She handled it perfect Then the room belo started hitting the ceiling so I called and asked to speak with Amanda and she continued handle it great . Just great customer service all the way around. even the housekeepers. Our room was clean and had three beds. The second night I asked for a second room because we had friends show up. We were able to get the room right next to us the house keepers had it prepared early for us because they as well had traveled. We will be up there again later this year, because my nephew will be going out to and graduating as well. I love you very much for my family to stay here so I will see you guys then thank you. The location is perfect. It is literally right off of the freeway. Plenty of parking they have a snack bar we can purchase and the microwave is in the lobby not in the room. That would be the only negative but the lobby was beautiful. I had a seating area. Lots of family sat there and had a drink to celebrate their family member's accomplishment.

The rooms were clean and very child friendly. All of us enjoyed the included breakfast bar. Staff were very professional and kind. Very close to all the attractions we planned on visiting. Would definitely book here again for any future trips.

I searched high and low through reviews to pick this hotel. This was our experience. It was pretty clean-so we thought. First night, my husband slept on the sofa bed bc of snoring issues and saw next morning that there was crap on the sheet he slept on! Looked like someone who was in that room prior wiped their butt with the sheet!! Housekeeping mgr came in and apologized bc all linens are supposed to be changed. Apparently that was not the case. Tried calling down to lobby at least 4 different times. No one answered phone. The next thing was someone with a small child was in the room above us. Sounded like elephants running back and forth. Again, tried to call front office..no answer. This went on till after midnight. Breakfast was ok but be sure to understand you will get scrambled eggs with chicken sausage and reg sausage one day then a cheese omelet the next day with sausage and then repeat...for 7 days. They had waffles but was imppssible to get to machines. No potatoes even?? View was the pool bc I did not want to be on freeway side. I felt safe as the elevator needed a room key to get on in lobby. We were refunded $100 but that seemed very insufficient as my husband slept in filth and how much of a health issue that was! I will not stay there again.

Excellent front desk personnel! Very helpful and professional! Will stay here again!!! Easy access to freeway. Highly recommended… bedding excellent and room very clean… …breakfast was not bad… easy check-in

Can I say WOW to this hotel staff? I applaud them how they handle these crowds of people. Breakfast has a great selection of food items and quite a large room of tables to accommodate. Also, the staff was very consistent in keeping the food stocked and the tables wiped clean. After having an issue in the room, the front desk sent up a maintenance man within 5-10 min of my call. I am VERY impressed with how this hotel is being run. The room was large and clean, yes getting a bit old, but not an issue for me. The roads to get to the hotel are kind of confusing, but that's San Diego for you!

We were so happy with our recent stay! Checking in was quick and easy, great directions were provided to our room, charges were well explained and the staff was friendly. Our room was clean, beds comfy and the water in the shower was hot! After the second night we requested housekeeping to tidy the room and it was done quickly while we were away.

Everything was great! Only wish I could've checked in earlier. Breakfast was good and staff was cheerful and polite. This hotel was conveniently located for all of the attractions we wanted to see on our vacation.

My boyfriend and I stayed here for 4 nights. It's right next to the freeway, so there is noise from that. There was a long line to get the free breakfast on Saturday morning, so we left. On Saturday night when we returned to the hotel, there was no place to park, so we had to park on the street. We were charged $23 a night for parking, which I thought was high. There was mold on the bathroom ceiling in the shower in our room #227. The hotel is rundown and shows it's age. I would not stay here again.

Staff was very friendly and facility was very clean. Andrew Cooper the general manager is often seen around the property cleaning and taking care of guests and making sure all is in order and everyone is happy; something that is rarely seen by a person of his position. Great experience, would stay here again.

The staff were very helpful and friendly. The hotel is showing some age, but the rooms were clean and the beds were comfy. I would stay here again. We felt very safe. They really need to change the phone message. It says the wrong hotel chain.

I slept well no noise. The staff was wonderful The food was great. I would love to stay at this location again in the future. The parking was ok. The rooms was cleaned very well didn't have s smell. Over all it was great thank you.

This hotel is centrally located and is really clean. The staff went over and above to accommodate us. The breakfast is always a favorite of the kids! This is the second time we have stayed here. It is relatively close to the freeway and shopping.

The beds were amazing and the duvets were like soft clouds. Breakfast was a great way to get us started for the day and the kids loved making their own waffles. The pool and spa were clean and tidy with towels available. We used the laundry and had no issues at all. Providing you have a car, you can get straight on to the highway to go anywhere. Getting around San Diego was easy. It was a $16 Uber from the USS Aircraft Carrrier back to the hotel, which I thought was decent. Thanks for having us.

Nice room. A/C and refrigerator worked great. Bathtub was longer than in most hotels, so I enjoyed a relaxing bath. Decent water pressure. Excellent, helpful staff! The free breakfast was amazing. Best waffles we'd had in a long time. They offered regular and sugar-free syrup. Great coffee. Only problem was the soggy beds. Had to sleep right in the center where it was firm. We will stay here again.

My kids and I had a wonderful stay at the Best Western Comfort Suites. The location was perfect. I would recommend staying in a room on the pool side as opposed to the freeway side. Very worthwhile and great location for San Diego activities.

The front desk staff was amazing very kind and easy going. Ashely (front desk agent) that help me mention my reward statues and offer 2 free water bottles Thank you so much. Room was clean & quiet. We will be visiting again soon!

Front reception clerk Amber was outstanding…so friendly, welcoming and receptive to our needs. She referred to us as “the sisters” and, while working her 12 hour shifts kept an eye out for us and was so helpful with suggestions. She was definitely a positive “face of Best Western”

It's a nice place, comfortable. The area has absolutely nothing around it so prepare to need to drive steady 15-20 minutes to get to anything like food/shopping. But the hotel itself served its purpose and was worth what I paid for it.

We stayed in a suite for 2 nights with an extended late check out and honestly we expected more than what we got their was no toothbrush no toothpaste like all other hotels we stayed at. The breakfast was the same repeated food and the toilet had issues aswell as the shower the water would not go down. The coffee maker was broken and water went everywhere when operating. How ever the front desk girls were amazing and very sweet forgot to get all their names. We tried to make the best of our stay but prolly won't be going back.

We recently had the pleasure of staying at this hotel, and I must say it was a fantastic experience. The manager was exceptionally kind and made our stay truly memorable. He greeted us with a warm welcome and went out of his way to ensure that all our needs were met. The location of the hotel was also convenient, with easy access to nearby attractions and downtown. One of the highlights of our stay was the incredibly comfortable beds!

I love the bunk bed, this place is perfect for large families with kids. However, it's a motel, that's old, has some maintenance issues. But the location and the bunk beds make it a good value. The staff are all really nice and the place is busy.

Nice Hotel, clean and updated design. Was a shocker being Best Western and all. King bed was comfortable, pillows were a bit undersized for a king bed and very flat but doable. Overall a good overnight stay passing through town.

Our stay was great. The rooms were well taken care of each day. The food was good at breakfast. The front desk staff was very helpful and accommodating. My only con was the stairwells are way too dark. They need more lighting. It was a bit dangerous at times. Please consider adding more lighting. That is my only downside to this visit.

The service at the front desk was very low and they didn't have the intentions to solve our problems in our stay, there was not ice in almost any floor and the breakfast was insufficent about the chairs and the table.

Clean hotel with a great continental breakfast not too far from the beach, downtown and the zoo. Staff was friendly and thankful to have housekeeping clean the room daily. (A must when traveling with kids)

Is super clean everything we don't have to ask to clean they just clean the room and put more towels, breakfast is super good, my family enjoy been here I love be there. Just the first day reception lady didn't explain me everything but in the check out the new lady explained me with details I get more relief, I feel so happy to stay here I will do it again for my next vacation.

Very quiet and comfortable stay, centrally located to lots of attractions and restaurants including shopping, Old Town with lots of restaurants Downtown Gaslamp Quartier, Little Italy, SD Zoo, SeaWorld, Petco Park, the Harbor, airport n beaches

Friendly staff, clean and comfortable accommodations. King/Bunkbeds combo was definitely kid approved. Included breakfast was good. Downside: we had to hook-up the cable TV that someone previously disconnected (likely not part of the normal turn-over checks). The elevator was broken; another guest was nice enough to show us how to re-set the door manually so that it would close/move. Day two, the elevator gave out all together. All-in-all, positive experience.

Very nicely upgraded. Good location. Easy freeway access. Not walking distance to restaurants but many not too far away. Only bad issue was that we stayed two nights and did not have our room cleaned after the first night.

I'm not a review writer but I feel this one is necessary to save you from a less than desirable experience. Check in; 30 min wait at 10:30 pm Hot tub dirty, cloudy No hot water for shower Breakfast was overcrowded, no seating, picked over Thought I'd book this based on proximity to sea world & price with kids (bunk room)... spend the money on a high rated place! This one was a disappointment. I will never be staying at a BW again.

Nice place, very centrally located. My only complaints are that the fitness center is microscopically small, the front desk was often inadequately staffed, and the breakfast area was pretty much overwhelmed by 8:00 or 8:30 in the morning.

Front desk staff was friendly. Housekeeping was great. Breakfast was popular and busy but the lines went fast and everything was restocked constantly with no issues. Hotel was recently remodeled to give a more modern day feel. We had a king suite with bunk beds for the kids and it worked great.

We were impressed by the “Morning Manager” and how much he cleaned the breakfast room, Even though he was wearing his Suit and used gloves all the time. Sweeping and picking up trash and food and wiping tables and chairs. We never saw a manager who works so diligently He has a humble heart ❤️ I'm giving him a 100 percent and five stars review he deserved it.

Room size was good. Beds comfortable. Breakfast was good although very busy and often had non guests in attendance. Struggled for fresh towels, often having to request them multiple times before receiving them.

I love staying at this location. Its a good convenient location near everything in the heart of San Diego. The Beds are very comfortable , I visited with my 2 young daughters and felt safe. The breakfast and breakfast room is very spacious. Lots of hot and cold food items. The pool and Spa is great, towels are provided, the pool is also heated so that's a plus. Love staying here and will come back.

Close to MCRD, nice property and awesome staff. The beds were so comfortable. Only downfall was the parking was really tight and longer vehicles should park on the street or have a separate area. Other than that it was a great experience. Would stay here again.

Clean rooms and beds. Nothing spectacular but also no issues. Breakfast was decent and plentiful. Staff was very friendly but expect a little wait if you go to the front desk. As I mentioned this is no fancy place but if you are looking for a reasonable family spot in the SD area, this is a good choice. Area is so/so but the hotel felt safe. Right next to the freeway so convenient as well.

Stayed with family for a child's birthday and Amber and Jessica decorated the room and made our daughter feel very special. Amber was so responsive to our needs and made sure to follow up with us days prior to our arrival. She made the trip very easy and we truly appreciated all of her hard work.

Host were very nice and would immediately take care of any issues you may have. The room was clean and the bathroom as well. Had to ask for room service due to them only doing it every two to three days again which was no problem. Was located in a very good area with lots of things to see and do. The price was definitely reasonable during this time of the year. Others were asking way to much. Enjoyed my stay.

Great location within 10-15 minutes of the airport, convention center and SeaWorld. Very clean hotel. The front desk girls were real professionals...they got you checked in fast. The Remy restaurant located right behind the hotel is is 5-star in my opinion. Pool and grounds were regularly cleaned and maintained. The breakfast included scrambled eggs, waffles, yogurt, cereal and more! You won't need to go anywhere for breakfast, which can be a big money saver for a traveling family. This is going to be my go to San Diego hotel.

I had a good time and felt safe. I want to take a moment to acknowledge a very committed worker there. Her name is Pauola? She was all over the place. From the moment I arrived, I passed by the laundry window and caught her working solo. My family and I decided to go for a late around 9-10pm after a long day. We took our room towels as instinct because it's late in the night and from our experience, there will be no towels in the pool area and we were right. But to our surprise, she must have seen us, because she came out moments later and brought us some towels and put extra ones in the cart for anyone who might decide to come out to swim. After washing up, I called to ask for extra room towels and at the door was the one and only, Pauola again. I swear maybe she had a twin. We decided to stay in and give the pantry a visit, however, the member stocking the pantry accidentally spilled a glass container drink and it came crashing all over the floor. She knew the safety of the guests and workers and called for a clean up right away. Here comes Pauola once again and I observed them working together to clean up the mess and Pauola sweeping up glass and surrounding areas they thought glass might have spread to. I observed Pauola and I can say she is a very hard worker and very attentive. She never made any distasteful facial expressions when having to clean up a spill or thought twice about bringing extra towels to guests when the pool is about to close because I can honestly say, a lot of hotels would never do this as the pool is almost closing and members will rarely bring out towels unless asked. She did that as if we were her family and that is how she wishes her family would be treated while staying at a hotel. She did it with a smile and that is not something I see in a lot of hotels that I have stayed. God bless her energy because to have to run up and down floors and maintain customer expectations for the hotel, is a lot of work. you can't satisfy everyone but she does her best and goes the extra mile to represent the establishment she works at.

Excellent stay even though the hotel was fully booked for Comic-Con. We stayed gratis on Best Western Rewards points and were treated no less than fully paying guests. In fact, as BW Rewards members they rolled out the red carpet for us and everyone from the Manager Andrew and front desk staff (whose names I cannot remember all of them) and security and housekeeping went above and beyond to assist us as we are disabled. We will not hesitate to stay there again. One of the finest Best Western properties we have ever visited.

The hotel had two small elevators that took forever. There was only one receptionist checking in and checking out people, which, took forever. However, the complimentary breakfast was great but there were not enough tables to sit and eat.

Rooms were clean..Breakfast was Amazing..only issues..no clock in rooms and No USB outlets..in this day and age that's ridiculous!..Have stayed in a few hotels this year and they All had usb outlets usually in the lamps base!

The room we stayed in needed bathroom repairs, we thought the rooms were renovated according to the advertisement, but they weren't recently renovated or ours got missed. The bunk beds are cool for the kids and our family of six were accommodated, but we had four young kids. The doubles were full size, and the bunks were twins. Breakfast included in the price, but not parking, they charge that in addition to the room. The breakfast was decent, but the coffee was a disappointment, it tasted watered down and weak. We stayed three nights, and each day was the same experience. I'm not sure why they use heavy blankets in July, waking up drenched in sweat isn't a good feeling with the A/C blowing.

Nice Clean hotel, checked in really late at night, but they still managed to accomodate me with parking. Pleasant staff the only con was the elevator, it gets stuck at times. so i took the stairs instead.

Roger and his team in the restaurant were AMAZING. Nothing was too much and they went out of their way to make our stay brilliant.Thank you Roger, Barrett & the staff. Mission Bay is a brilliant place

The breakfast is great!! This hotel is centrally located and is within 10 min to Seaworld, San Diego Zoo, Old Town, lots of restaurants, San Diego LDS Temple, and 20 min to the beach. The hotel pool and hot tub were great. My kids said that it is their favorite Best Western. That being said, if you use the stairwells instead of elevators, beware of the weird smell in the stairwells).