Best Western Chula Vista/Otay Valley Hotel,  Chula Vista

3.5/5  - based on 260 guest reviews.
4450 Main Street, 91911-6508, Chula Vista, United States - See map
+1 619 422 2600 +1 619 425 4605

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 260 traveler reviews
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Endless adventure and entertainment awaits at this Chula Vista hotel that is located right on the border between the US and Mexico. Nearby San Diego, CA is known for picturesque beaches and fine dining. Check out an event at the Sleep Train Amphitheater or see how the pros get ready for gold at the U. S. Olympic Training Center. This Chula Vista hotel boasts close proximity to downtown San Diego and manufacturing in Tijuana. Spend the morning eating authentic Mexican cuisine and the afternoon exploring the gas lamp district. We're the closest hotel to the new Aquatica Waterpark by Sea World®. Comic-Con is an event that draws travelers from around the world. Indulge in our deluxe complimentary breakfast that features hot eggs and waffles, cereals, fruits, yogurts and 100% Arabica coffee. A glass of chilled juice completes your morning. Business travelers especially enjoy the luxury of this Chula Vista hotel. Regular employees of Sony, Panasonic, and Maquiladora are regular guests. We're also proud to host folks in town for Special Ops and Parachute Rescue Training at the Tactical Air Operations Training Facility in Jamul. This Chula Vista hotel is competitively priced, a great value, and minutes away from everything in San Diego's South Bay. Spacious rooms and a friendly staff are just what weary travelers need. We are the nicest, cleanest hotel in the area. A superior location doesn't hurt, either. Easy access on and off the highway makes choosing the Best Western Chula Vista/Otay Valley Hotel a sure thing. Our multi-lingual staff members are happy to help you plan the perfect getaway. Whether you prefer border hopping, restaurant sampling, or bronzing yourself on the beach, you're in luck. If you're in town for a special event, enjoy the perks of oversized rooms and plenty of amenities. Our Chula Vista hotel has everything you need. Book a deluxe stay at the Best Western Chula Vista/Otay Valley Hotel and get ready for superior international travel.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 260 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
71
Verygood
 
92
Medium
 
47
Poor
 
29
Horrible
 
21
Business Business 46
Couples Couples 56
Family Family 93
Friends getaway Friends getaway 30
Solo travel Solo travel 19
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Chula Vista/Otay Valley Hotel,Chula Vista
  • 4
    « Nice Convenent Location »

    Enjoyed staying at the hotel since it met our needs and location. The staff took care of all of our needs. The room was very comfortable and amenities in the room worked great for us. Very hospitable to our service dogs and insured that our needs for them were taken care of.

    3
    « CLEAN ROOM, GOOD FREE BREAKFAST, BUT... »

    The freeway noise was terrible. and the luggage cart barely worked. one of the elevators was broken. The room was very clean, and everything was spotless, but the freeway noise was really bad, I don't know how anyone can sleep with that noise.

    3
    « Easy access to the freeway. »

    Only stay here if you need easy access to the freeway. Also ask for a room on the side that faces away from the freeway. Very noisy if you are on the side closest to the freeway. The front desk offered a different room because the heater didn't work in the room but I was too tired to go back to the front desk.

    5
    « Dependable and Clean »

    We have stayed at this property several times. We find it very pleasant and efficient. The staff is friendly and helpful, the rooms are clean and spacious and the breakfast is good.Despite being close to the freeway, it's quiet. It's an excellent place to stay while doing business in the South Bay Area or when crossing the border.

    5
    « Great place to stay in Chula Vista »

    Daniel at check in was very helpful and accommodating. He exceeded my expectations to try and accommodate our mistakes during making our reservations. He gave us room 312... very quiet, closer to the elevator and comfy beds. We will stay here again and recommend to friends if they need a hotel in the area. Thank you BW.

    5
    « Excellent Value, Great Staff »

    This is, apparently, a hidden gem as an affordable and comfortable place to stay in the San Diego area. The hotel staff were, without exception, pleasant and helpful. The hotel, although an older building, is very well maintained with clean rooms and an outstanding breakfast. On the side of the building away from the freeway, it was quiet and comfortable.

    2
    « Stay somewhere else »

    We stayed here because it was close to a friends house. We should have stayed else where. We stayed here one night and the next night at a best Western in Palm Springs. The difference was night and day though the price was similar. The staff was nice enough but the first impression of the room was not very good. It smelled of bleach and just had the smell and feel of a cheap motel. Parking was a little tight. Woke up about 1 am to a woman yelling in the parking lot or next door at the gas station. Then at 3 am it sounded like a kid running up and down the upstairs balcony. Food wasn't any better at the free breakfast.

    5
    « The Best Place to Stay If You Are Crossing the Border »

    When we first checked in, my first impression was that this was a motel in need of an update. On second look, we appreciated the quality of the decor and the rooms. The bedding was new and comfortable. It was a little noisy from the freeway, but we felt safe and that our fully loaded car would be OK for the night. The staff was great and recommended a restaurant in the neighborhood that had really good food. We noticed that many workers in the area in white pickup trucks stay at the motel. They accommodated our dog just fine. They provide an extensive free breakfast that was buffet style hot and cold food, including make your own waffles. Plan to stay there again on our way home in a few months.

    5
    « Comfort & Peaceful »

    The room has everything you will need & more. Not only is the bed a welcoming & comfortable place, but the chair. The chair is upholstered with a foot stool, very comfortable, no cheap wood chair here. Love my relaxing stay. I will return. Awesome staff ! Thank You !

    5
    « Great Hotel »

    We stayed here one night as we headed to Mexico.I was very impressed with the room. It was nicely decorated. The beds were very comfortable. Served hot breakfast. The breakfast was great. Great value for your money!

  • 4
    « My stay at Best Western Chula Vista/Otay Valley »

    Everything great about this hotel, especially the price per night, except for the Juvenile or Child height toilet in the bathroom. I'm hoping that they will change tem out in the near future. Once again, the price per night was great for quality service and facility at this location.

    3
    « Seems like a good value for a decent room. »

    I have stayed here several times on my way to Mexico to fish. The rooms are nothing special, but they are clean and well kept. They have a terrific FREE breakfast, and a small pool. The staff is friendly and efficient. I would definitely stay here again.

    5
    « Hotel stay »

    Stayed here to go to a concert, was worried because I had never been to this hotel, but it was a wonderful experience. Staff was kind and helpful also room was nice and clean. Had a fridge and free breakfast from 6-9.

    4
    « Nice hotel close to amphitheater »

    We recently stayed here for a show at Mattress Firm Amphitheater. It was a nice location and the room was comfortable. The staff was friendly and even made accommodations to get us checked in early, which we appreciated. Overall, a nice stay.

    5
    « Great staff, clean rooms, convianante location near shopping and dinning. »

    My family and I really enjoyed our stay here. They staff is great they really go out of their way to make your stay better. May at the front desk was just awesome! Rooms are pretty spacious and clean. The hot breakfast was great just wish they extended the time a little longer. The location is perfect and conveniently near shopping and dinning areas. Our family really enjoyed our stay and will be visiting Best western again!

    5
    « Breakfast was great »

    Nothing like having great breakfast after a hangover, pool was clean, room was super clean and it didn't stink. The staff was really friendly. I will definitely come back again. It is close to everything Sea World, Old town San Diego.

    1
    « Terrible Stay »

    I would not recommend this hotel to anyone, the only thing good about this hotel was the staff. Our bathroom door was broken we got stuck in the bathroom twice the interest door was broken we couldn't get a room twice

    5
    « GREAT VALUE FOR A GREAT ROOM! »

    The staff was extremely friendly and helpful. The rooms were clean and nice décor. The bed was very comfortable and they have great water pressure. It's right next to the freeway, so easy access. I felt safe in this area. There is a convenience store right next door and several places to eat close by. We also enjoyed the pool and hot tub. If you don't like freeway noise, be sure to request a room on the opposite side. Other than that, great room at a great price!!

    5
    « A great place to stay! »

    We stayed for one night on a spur of the moment trip from Yuma. This hotel was very nice for the last minute price that I paid, and had a full breakfast in the morning. The staff were all extremely friendly!

    3
    « Recent Stay »

    Room smell like someone might have smoking cigarettes inside on supposedly a non smoking room. My sister's room still has a luggage belong to other guest when they enter the room. They were able to transferred us to a different room on our second night which I guess better than we had on our first night but still room smell with unpleasant odor.

  • 4
    « Super happy »

    The bathroom cleaning just needed more attention for cleaning but everything else was amazing and wonderful. The workers are great help and always busy trying to make your needs. Will be coming back to this location!

    3
    « Like the remodeling »

    Stayed here years ago and was pleased to see this hotel is being remodeled. The room was clean and the bed was very comfortable. Only problem was only one ice machine was working. I will definitely stay at this hotel again.

    5
    « First Time here »

    I always stay at Best Western during my pleasure and business trips; this was my first time at this property. The quality of the property & rooms was right up there with other Best Westerns. Being very close to the Mexican border, thy added chilaquiles and beans as breakfast items. The quality was very good. I did have quite a bit of trouble with the room keys, having to change them twice during a 4 night stay.

    2
    « Poor Stay »

    Room was not prepped well. Lights out, A/C filter needing to change, spiders, broken shade, tv not working, noise which sounded like a leak in the ceiling all night. If you stay here be sure to to ask for someone to check the room. Staff changed the room for me which was the nice thing to do

    5
    « Enjoyed the stay »

    Great value, nice room. Family enjoyed the hotel. Breakfast was an added bonus. Beds were comfortable and we all received a great nights sleep. Close to the freeway and easy access to the silver strand beach area. Would definitely stay here again.

    2
    « Mostly clean, but lacking in basic areas »

    The room was generally clean. But: All parts of the sheets, bed cover, and pillows smelled like some sort of perfume. It was on me in the morning. I wasn't sure if the sheets were even washed. When I was sleeping the sheets felt sweaty. The mattress was worn out. I could see the indentation in the bedcover. I usually wear socks or slippers in hotel rooms. I wore a pair of socks before going to bed, had them on in bed, and continued to wear them in the room until I went to breakfast. When I took them off, I was astonished by how extremely, extremely dirty they were! I've never had socks remotely as dirty from wear inside a hotel room. Are they even vacuuming the rooms? The socks were so dirty that I just threw them away. That carpet has to be replaced! It's beyond cleaning!

    3
    « Lack of maintenance »

    My wife and I have stayed at the Best Western near family in Chula Vista and always been happy with the rooms and facilities. This last time we needed to wait outside our room because the door was stuck in the frame. Someone eventually showed up and basically rammed the door open with his shoulder. No fixing it. That's how we needed to open the door every time. It was a nonsmoking room that smelled like an ashtray. The carpet is old and tattered. You have to unjam and drag the closet doors and the bathroom fluorescent light starts working by the time your done. I have notified the front desk and mentioned that these problems should have been obvious to anyone that had cleaned the room and that no patron should have to tell them this. He said he would notify maintenance. I will say though the staff was nice and the grounds and nicely warmed pool were clean. They actually have a pretty good free breakfast and dining area to eat in.

    1
    « Worst BW I have stayed in... »

    Yikes! For $129 a night, it was terrible. I have stayed in tiny no-name motels in the middle of nowhere that were better than this one and they were only $59.99. Problems here: Ice machine on south side of building didn't work, even though the front desk folks to me (for three days) that the repairman was on his way. TV had about 8 working channels and there was no sound on half of those. Housekeeping didn't leave a full set of towels until day three, after my third request. They didn't clean/check the coffee pot once. The elevators rattled and jerked like they were about to fall apart. Parking lot had trash, beer bottles and debris everywhere that sat for at least two of the three days I was there. On the up side, check in was quick and efficient and that first front desk guy was very friendly and cordial. Next time I am out there, I will pay another 30 bucks and find a Hampton Inn.

    2
    « Too far out of San Diego Old Town area »

    Location was farther than quoted by the Best Western Rep over the phone. Too far from Old Town. Only parking for smaller vehicles. Bed was hard and uncomfortable. Priced way too high for this type of room and location.

    4
    « Good hotel!! »

    It was a good hotel. Didn't like that hotel was next to a gas station and freeway. Hotel could have been cleaned better. Free breakfast always a plus!! For budget travelers and emergency purposes, this hotel works.

  • 4
    « Best Western Hotel »

    Just the room that we ordered was a no smoking room. Even thou our room was a no smoking for reason smelled like a cigarette, other than that the hotel is located in a great place near the border but quite and nice.

    1
    « Worst Cutomer Service! »

    Worst customer service ever ! 1.tried to pay in advance and I had to call a total of 11 times before hotel took the time to send a credit card authorization form. 2. Reserved 3 rooms for the week .All reserved rooms were requested with double beds. Arrived and hotel staff said they gave away one of my rooms and 3rd room only had 1 bed. Group had to separate and rent 1 room with double bed elsewhere. 3. I asked for receipts to be sent via email. Nothing was sent . I called a total of 8 times before staff sent receipts. Received and I found out that 3rd was charged for the whole week. 4. Called to correct but after 5 more calls manager Victor was not available .staff remembered that room was left due to one bed. Staff did not have ability to correct overcharges. And it seems like Vicor (Manager ) is always busy. Very unprofessional!! Either under staffed or property simply does not care about the customer. ( which by the way is the reason they have a job ! )

    5
    « Wonderful place »

    Clean, comfortable, super friendly, helpful staff. We will definitely stay here again. Very accommodating. Breaks was very good. Eggs, sausage,ham,rice,chili relanos,waffles,etc. Even during peak season this place was reasonable. Right off the freeway. Easy to get in and out. Driveway right beside circle K. You can gas up and go!

    2
    « Average hotel with a little highly priced »

    Its an average hotel with basic amenities. Breakfast is okay. Not the best but not the worst in quality. If you are just gona spend a night at the hotel then its worth it for but not worth staying more than that for the price

    2
    « Just poor location and quality of service »

    We expected to go inside to check in the reception, but ended up doing it on the side of it, because we came in late at night (possible security reasons). We were given the room right by the freeway, which was loud. We saw hair in the towels and the bathroom. The bed wasn't comfortable, every time we wake up, we ended up having back pains.

    2
    « Meh »

    Took entirely too long to check in. Couldn't find a clean room even though I had already reserved one. Finally got a room and someone was already occupying it. Second room: key didn't work. By now 2 hours has gone by. There's no clean towels the next day due to them being washed. Fine. Overall inconvenient. Under trained staff.

    1
    « Awful night! »

    This hotel was absolutely disgusting. We went to a concert for our anniversary and stayed here. What a mistake!!! First of all it took 40 minutes just to check in. The room was dirty and smelled. The A/C didn't work. We had one thin bath towel for the two of us which we didn't even feel comfortable using. We woke up to a clogged toilet which overflowed so we had to urinate in the bathtub. I left two dry cleaned dresses on hangers in the room. I called them and said I would be back to get them. When I arrived they were thrown in a bag and didn't even see the hangers they were on.

    4
    « Great but no pool available »

    The hotel was fine, near our relatives but the pool was not working so I couldn't do my workouts. I'm have mobility issues so working out in water is very important to me. I think we should have gotten a discount.

    4
    « Good Location »

    Good Hotel and good location for shopping at Las Americas and San Diego Malls at San Ysidro CA. Any issues were attended to as quickly as possible. Both managers were very approachable and accommodating. Breakfast was, as usual top notch with a good selection of items. The breakfast room is large and comfortable. High volume of clients may crowd the area but is soon disbursed. Staff are constantly replacing items as they are depleted.

    2
    « Pay attention to guests at check in!! »

    We checked in and waited while the 2 agents kept answering phone calls and not asking people to hold but helping them while we stood there trying to check in... as soon as they would hang up the phone would ring and they would take another call and help them, right in the middle of our check in!! Also we couldn't wait to get to the pool... it was closed for the day so they could paint the cement.. I don't understated why they chose to do this on a busy Friday when the hotel was SOLD OUT!! A/C wasn't working properly in the room so we had to sweat it out up on the 3rd floor.. I was so disappointed and we paid $179 for one night!!!

  • 3
    « Your requested review »

    We were there for business purposes and this was a close by location. We again were looking forward to relaxing in the pool and spa but they were covered in plastic sheeting. Much construction and repairs going on. We understand that these things are necessary but when they are part of the advertisement, they should be available. This has ocured before in Lone Pine and after a long drive, it was a dissapointment.

    2
    « Best Western Chula Vista »

    Internet was very slow. Carpets in the room are old and dirty. Need to be replaced. Did not have a place to put my suitcase but on the floor. Access to the hotel was a little difficult. No microwave in room.

    5
    « excellent »

    Excellent service from all Best Western Hotels, people are always friendly and helpful. I enjoyed my stayed, very clean and in order. Employees are helpful and go out of their way to meet expectations.

    4
    « Great Staff »

    Great staff, comfortable and quiet rooms and fair price. Well-lit property with plenty of parking. They even throw in complimentary breakfast. Family friendly. The location is just off the freeway and easy to find. Can't ask for much more than that!

    4
    « My first trip to San Diego »

    I get to the hotel a little before check in, the people at the front desk were really nice and let me check in early. The hotel on the outside and in was really great, clean, nice set up I felt really comfortable. The only bad thing was the housekeepers. I booked for 2 nights, and the first morning like around 10:30 the housekeeper knocks, I said come back later. 10 mins later shes knocking again, I said please, come back later. About 11:15 she knocks AGAIN! I said I'm not ready yet, she then very rudely says hurry up and go your time is up. I told her I had the room for 2 nights, she then proceeded to call the front desk, and a minute later my room phone rings. Its the front desk asking if I want housekeeping.I told her I would be going out in about 30 min. That was the last I heard. So that was the only bad thing, it did upset me that the maid was so rude when I paid for 2 nights, and because of that, I might not go back to that hotel, there are plenty in that area and I dont need a rude housekeeper when Im tryin to enjoy my vacation.

    5
    « Outstanding »

    Employees was very generous and helpful. The room was very clean and fresh parking was easy, also The breakfast was amazing. Over all experience was great I always stay at best western when I travel. A+

    5
    « Always my gem »

    We love staying here. It's very quiet and has breakfast. Right off the 8 and a couple minutes to the 5. Always very clean. friendly accommodating staff. parking is not an issue. About 20 minutes from Imperial Beach which is nice and quiet not full of tourists

    4
    « Great value »

    Clean, comfortable room in a great location at a reasonable price for the area. The free breakfast was amazing - great quality and plenty of choices. Hotel staff was helpful and friendly. Internet was pretty slow, but usable.

    5
    « Clean and Comfortable! »

    We enjoyed are stay at the Best Western. The room was clean and the bed was comfortable. The only complaint would be the noisy neighbors but that usually is unavoidable. The breakfast was nice and very convenient. I would stay here again.

    5
    « Excellent hotel experience »

    As for me and my family we've had a wonderful experience here at the Otey Valley best western hotel in Chula Vista. From arrival to departure our experience was wonderful and the staff very helpful and friendly. the room quality was nothing less then extraordinary. Thank you best western!

  • 1
    « Overnight stay »

    The hotel need a lot of tlc. Clean shower, toilet and fix water pressure. Our room needed fumigating. Didn't smell clean. The lady attending breakfast was very helpful and dedicated to her work. Checking in at night was a very unwelcoming.

    3
    « Broken Promises »

    With unfortunate timing the hotel was experiencing maintenance problems which displaced us from our needed 2 queen bed rooms to one queen bed rooms. (Alternative was one king smoking room.) I agreed to stay as the manager agreed to discount 50%of the price the first night and be charged for the price of a single bed per room. Two of my family members had to stay at a different location. The staff was unable to provide me with a written breakdown of charges however the manager verbally promised me appropriate charging. The second night we received a two queen bed room and kept the one queen bedroom. Subsequently I was still charged the full price of $199.00 per night without discount or appropriate charging. I paid more for less with broken promises.

    3
    « Okay »

    Stayed 2 nights. All i can say is you get what you pay for. The room was outdated, walls were dirty and there was a leak in the bathroom ceiling. Staff is friendly and accommodating. Breakfast was decent and quick.

    5
    « Outstanding service and location F »

    I have been staying here for the last few weekends as i was visiting family in San Diego and Christmas shopping and have always had a good experience in my stays. Their rooms are brand new and the beds are super comfortable. I spent hours streaming Netflix taking advantage of their free and reliable signal. There is also free parking but my favorite is their location a 2 minute drive from the border and Plaza las Americas shopping outlets also with a 24 hour convenience store right next door and 24 hour Mexican food around the corner. All the staff here is very customer service oriented and always willing to go above and beyond. Almost forgot to mention their breakfast, amaaaaazing, they serve homemade chilaquiles on weekends! Hands down the best in town.

    1
    « Heater unit not working »

    Heater unit not working and was very cold. Breakfast was very simple and coffee was terrible. Just the honest truth. I will not consider staying here again. Please upgrade this hotel. Best western you are better than this.

    4
    « Surprised »

    Sorry to say we were in town for a family funeral. When possible we like to stay at Best western. I was looking for a hotel that was close to the Mortuary, Church and Cemetery.. This motel was right of the freeway and not more than 10min from our destinations. Even though we were right next to the freeway there was not any trouble with noise except that the trash truck showed up early to pick up the dumpster. when in Chula Vista will definitely stay here again.

    3
    « Comfortable, yet Noisey »

    Unfortunately this hotel is right off the freeway and my room was on the third floor, facing the freeway. The freeway noise was non-stop both day and night. I remedied this by putting music on, and earbuds in. Upon entering the room, there was a faint "stale" odor that was difficult to air out. The room was comfortable overall. Plenty of pillows. A refrigerator, microwave, and coffee maker. Plenty of tv stations to choose from and Maria at the front desk was quite accommodating for an extra late check out. Also note that the rooms open to the outdoors (no inside hallway security). The pool and jacuzzi at this time of the year are mostly in the shade except for early morning (and also experience high volume of freeway noise). Breakfast was sufficient.

    5
    « Accomodating Staff »

    The check in process was very easy and accommodating. It was nice to see someone really helpful not last time we check in. The appearance of the Hotel was nice. The only issue we have is there is not much breakfast. But overall everything was good. Thank you to Sheryl she provide us a good service.

    2
    « Not the Best »

    Stayed one night for a family visit , we were facing the fwy. on the upper level which wasn't the problem . We had noise from people talking all night out side our door I don't think anyone slept ,smoking and loud . We had requested a micro wave which was not in our room .And at 11pm I was not going to have them bring us one when we got back form our visit . The breakfast was good but not enough for the amount of people. And not enough room . The one and only person tried her best and she was helpful

    5
    « Awesome place neat and clean »

    Good breakfast but little more crowded around 9 am. Stay was good and we had excellent comfort. Room was spacious clean and nice décor. We loved the breakfast area and got the grab and go brown bag, that was a good perk.

  • 4
    « was a good value. »

    it was a good value and quiet i would stay there again people were nice and helpful. will reccomend to otheres that are looking for a good deal i did not eat breakfast but it is inclluded if you would like

    4
    « Drive further out here for a better price, but avoid room 138 »

    This hotel was further out of the way from San Diego, but we got for the lower price. The hotel rates closer to San Diego are insane. I think this hotel is one of the better locations out this way. It is off the highway, but quiet. The staff are friendly. The breakfast is included, and it is pretty good: scrambled egg patties, sausages, cereal, yoghurt, beans, breads. There is no elevator to the second floor rooms, so be prepares to carry luggage up there. Our only problem was that they gave us a smoking room (room 138) when we specifically requested non-smoking. It was the only one left. There were ashtrays in the room. You could smell cigarette smoke as soon as you enter the room. We requested to change rooms the next day as soon as someone else checked out. But the damage was done. All our clothes reaked of cigarrette smoke for the rest of the week.

    4
    « Convenient Location »

    This is my 3rd visit to this hotel. Relatives from San Antonio, TX visit my cousin who lives in Chula Vista every other year. This is a great location that I stay while visiting everyone. The first couple times no complaints. The day my husband and I checked in we went to our room and right when we open the door we were hit with very heavy cigarette smoke. Smelled pretty bad. Also it was on the 3rd floor closest to the freeway and it was loud. Called the front desk right away and they changed our room right away. The new room was on the other side of the hotel and more quiet. They have a nice complimentary breakfast. There were enough choices to choose from. When we returned late that night the room just did not feel that clean. Early the next morning we notice they did not clean up the ?coffee area? in our room. Also did not refill cups or the coffee. It was too early for their complimentary breakfast to get a cup of coffee. Housekeeping also didn't leave wash cloths. Remote control quit working. We did leave a note before we left for the day of all the things that needed to be done. We did return late again and everything was done that was on the list. Room was so much cleaner than it was the previous day. It's an older hotel that could use some remodeling. Overall the staff is very nice.

    3
    « Closest Hotel to Sleep Train Amphitheatre »

    Just an average overpriced hotel but closest to Sleep Train Amphitheatre. Warning: This is a smoking facility so be sure you ask for a non-smoking room! Check to see if there is a concert when you are coming for easier check in. Comfy bed but not a place you want to hang out at for several days for a vacation.

    2
    « Not a Plus »

    This "Plus" BW location is definitely not at a Plus level - more like a Minus! The basic structure of the hotel - outside balcony room access - reduces privacy and security to questionable levels (note: all regular BW locations at which I've stayed have interior hall room access)! And the street access is from a next door gas station where the street curb cut is very difficult to see! Fortunately, the front desk and other staff are very friendly and helpful! Nevertheless, I will not be staying at this location again!

    1
    « Nothing Worked!! »

    Room was very hot when we checked in. they put another A/C in and it seemed fine. we went to see our show and got back at 11:30pm and our room was warm again. terrible night of Sleep!! When I went down to tell them about the A/C I got stuck in the elevator for about 6 minutes, kept pressing the door open button and it finely let me out..It never did go down though. Walked down stairs to get a Coke out of the vending machine and it took my money, gave me my change, and never got my Coke. I booked this hotel on-line it asked me how many adults I replied 3.... the next morning we only had towels for 2 people to take a shower. poor attention to details... this hotel needs new management! Mold in the corners of the shower. I will never stay at this hotel ever again in this Lifetime !!

    1
    « They cancelled by reservation even after I confirmed it the night before »

    I had by far the worst hotel experience ever with this hotel. I would give negative stars if I can. I found this hotel through Priceline Express Deal. If you are familiar with this, you are basically pre-paying for your room. Since I was traveling with my daughter, I also confirmed my reservation the night before. Then when I got there, the front desk told me that my reservation has been cancelled and they do not have a room for me. Since I prepaid and also confirmed my reservation the night before, this was very disturbing news and asked for an explanation. All they can tell me is that according to their computer, the reservation has been cancelled. So then I called the Priceline for a help and they told me that the room got cancelled because the hotel overbooked the room. But the hotel claimed that they are full and refused help. It is quite obvious to me that since the Priceline price was lower than the actual room price, when a new guest whom they can charge money arrived, they cancelled my reservation without informing me. This is a very appalling practice and needs to be stopped immediately. They are putting their guests' safety to make a few more bucks. I also have filed a complaint with the Best Western, as well as the Priceline.

    4
    « Good for the right price »

    My experience is probably influenced by the price I paid for this hotel, which I felt was fair for the services offered, but at the same time I saw the property charging much more for a room, which might come as too expensive and bring dissapointed reviews. I found the room clean and efficient, with minor maintenance issues - running toilets/faucets and noisy AC unit. The later came out handy to block to noise from the highway. To be next to a highway ramp is good from driving perspective, but brings noise at night - pick your poison. The breakfast options offered are decent, but the breakfast room is rather small, especially on a Sunday morning, when everybody shows up for breakfast before checking out. Overall, I saw the staff really trying hard to do what they can, but it appeared they are a bit understaffed for the property. PS - I loved the complimentary baked cookies at the front desk.

    3
    « Good service, but room only OK »

    The price was great, the front desk was great, breakfast was pretty good but the room felt a bit crammed and stuffy, and I wondered how clean it was. I've never been one to allow bare feet in hotel rooms, but one of my boys decided not to wear his sandals in the room and his feet got really dirty!!! I think I will only stay again if I don't take my boys.

    3
    « Wifi is good »

    This is the first hotel in Chula Vista that I stay that has a fast Wifi. It is located off the I-805 so the location is good but it may be a little noise. I got a room in the first floor and when I opened the door there was a terrible sewer smell. After insist with the reception they changed me to the 3rd floor. The room is a little dark but it is clean. Clean towels and some toiletries. The room has fridge and microwave. The breakfast is average with some mexican dishes. Overall, it is well located, clean but maybe expensive for what it offers.

  • 2
    « Not the cleanest place »

    Stayed for a concert at the sleeptrain amphitheater and got this because it was close. There were marks on the walls, ink and marker stains on the bedspreads and hair in the sheets. Didn't try the free breakfast but my son did and said it wasn't good. Wouldn't stay here again

    1
    « Never again »

    Horrible!!! The air conditioner in the room was broken. Asked for another room was told there weren't any. After a couple hours the room was so hot and stuffy we couldn't breathe. I called the front desk at 2am to ask for another room once agin and was told without hesitation the room two doors down was available. In the morning while showering the maid attempted to let herself in. Had that extra lock that doesn't allow the door to open more than a few inches weren't on, she would have walked right in. When checking out I was never asked how the visit was. I had to tell them about the two incidents. I was given $20 off my stay. I guess $20 is something. Had I not been lied to in the first place about there being no other rooms available and lost almost 5 hours of sleep, I probably wouldn't have been so upset about the maid trying to come in. While checking out the front desk let me know we the complementary breakfast was located. We went in to grab a piece of fruit and juice. After grabbing a banana I was immediately approached by a staff and was told I could not eat because the breakfast closes at 9:45 and it was already 9:40. Now that was the straw that broke the camels back. While walking out I passed right by the front desk and let the manager know I was told we couldn't eat. He just stood there in silence.

    2
    « Don't Stay here »

    Our toilet seat was broken, could not even flush toilet paper! There was pieces of food in the microwave. The wall by the hand towel was filthy we complained 2xs the last time they said that they would let the manager know. with no result. There was mold forming on the ceiling above the shower. We were gone most of the day when we went to take a shower the next morning we found that we had no towels, later we got bath towels(after complaining) but only one hand towel and wash cloth. Breakfast was hit and miss. Sometimes no tongs for dishing up, no glasses for the cold drinks, no fruit, no yogurt, and usually until later in the morning no beans and egg dish. We got excuses from "we ran out to I don't know where they are" Stay at the La Quinta Inn down the road

    3
    « High School Reunion »

    Good but not great. The room is a little dated but clean. There was a flat screen TV, mini frig, microwave, and coffee maker. The bed was comfortable. The maid staff cleaned the room beautifully each day. The free breakfast was average. We could hear the family next door talking and watching TV. The hotel has outdoor corridors. You did hear music and conversations in the parking lot. The staff was plentiful and very pleasant. Overall a good stay.

    5
    « Family day trip. »

    Our stay at The Best Western Plus was peaceful. The staff were very pleasant and very friendly. The rooms were clean and well equipped. Very little noise issues. The continental breakfast was not bad. I'm glad we decided to stay at Best Western.

    4
    « Affordable Hotel in an Expensive City »

    We enjoyed our stay here. The room was comfortable and modern. The staff was phenomenal. The breakfast was ok, but I can't complain. You are very close to the expressway and Mexico. The San Diego area is beautiful and a great place for a vacation anytime of the year. Chula Vista is a nice city, but not as scenic as San Diego. I'd stay here again.

    3
    « Don't get locked in! »

    Room was average, service people rarely acknowledge you, police went through parking lot checking ALL license plates which was ODD! My bathroom door lock was broke and almost wouldn't let me out, the TV was stuck on Blind mode! Other than that, this place ok average if you just want to sleep. The comp breakfast is sad! Disc shaped eggs and sausage! LOL

    1
    « Not a good experience »

    I travel to SD every 2-4 weeks to see my ailing mom in National City. I usually stay at a Best Western Plus in National City, but it was full this trip. I thought another BW Plus would work out. This was a VERY poor substitute. The toilet kept threatening to flood because it wouldn't go down fast enough (finally had to call maintenance who used a plunger to fix it) and the floating mechanism in the toilet kept sticking which meant I had to lift the lid and manually fix it at least 4 times during a 3-day trip. The internet was great at first, then kept knocking me off for some reason. The breakfast was not great (for example, no cream or milk, just artificial creamers for the coffee and the pastries were dry and old). The cable had a basic version of cable (though it did have HBO), so I couldn't watch AMC (Walking Dead) and for some reason ABC didn't work at all. I prefer hotels where the doors are inside the building that way nobody passes by your windows; instead this is an old motel building where you have to keep your curtains closed if you don't want people walking by to see inside. In fairness, this is good motel. It felt safe and the staff were nice. It's like Motel 6 with an ok breakfast. I would say this was the most disappointing hotel I've stayed in for many, many years.

    3
    « Convenient Location »

    The location is convenient because it is right off of I-805 and very close to the Sleep Train Amphitheater where we attended a concert. The breakfast was nice and the price was very reasonable. The front desk people were friendly, but the room was in an average condition.

    4
    « Sweet and Simple »

    Stayed here with a friend while going to a concert down the road. We booked online a month prior and had no trouble with the check-in, it was quick and easy. Room was nice and clean as well. Had no noise issues other than the fact that our room faced the freeway so there was definite road noise however, that really wasn't a big deal. Checkout was quick and easy the next morning as well. The next concert we go to we will be coming back here again.

  • 5
    « Another enjoyable experience »

    The staff from checking to housekeeping to maintenance were exemplary. They went out of their way to make our experience comfortable. We stay in the property for 10 or more days when we visit twice a year. Being loyal Best Western customers we found this property lived up to it's advertisement. It's location is very good, close to shopping and restaurants. Driving to any facility is a given in the San Diego area as is in any metropolis.

    4
    « Tin2bears »

    This an older hotel very convenient I-805 access, clean, friendly staff, great breakfast bar, and safe. We make this trip every year to visit my wife's mother and sister and have stayed at this hotel about 12 times and will probably stay here next year.

    4
    « BW experioence »

    Overall experience was very good & would tell family/friends to consider this hotel. This is not our first time in BW. First time was not as good & have improved a lot. Breakfast was very good except for the boiled eggs which was a little sour & hard. Didn't bother to ask why since there are other choices. There were other fruits even though bananas ran out. Ventillation in our room was weak & didn't bother to report.

    5
    « Great For Traveling Nurses »

    I stayed for 4 nights at this hotel. The room had a microwave and a fridge. There is a circle K next door so you can buy drinks and snacks to stuff your fridge. Down on Palm Avenue if you take the 805 South there is a Walmart, Vons, McDonalds, etc. The Mexican restaurant next door takes only cash. It's very close to both hospitals - Sharp and Scripps. The room can be very well lighted and during the day, you can block the light out with the blinds and curtains. Parking is tough sometimes if you come back during the evening shifts. The carts can be a little loud during the day while you sleep - it doesn't warrant to decrease the rating. If you are going solo- business style - my recommendation is to bring your own shampoo/conditioner, toothbrush/toothpaste, nice body wash, a plush blanket, microwavable meals, and sunblock. I am booking to stay here again and I hope to re-live the quality experience.

    5
    « Quiet, clean and friendly staff »

    We were very pleasantly surprised. Room was clean, nicely decorated, beds VERY comfortable, consistently friendly staff. The included deluxe breakfast was actually much nicer than I had thought it would be - some of those things can be pretty awful. But this one had eggs, bacon, sausage, waffles, a good selection of nice breads/bagels, etc. The fruit selection was minimal, which is a shame in CA, but overall we enjoyed the breakfast. On Sunday they even brought out what seemed to be a "Sunday special" extra of chilequiles and beans. Very comfortable hotel for the price and nicely updated rooms. I would suggest if you are a light sleeper that you ask for a room on the side away from the freeway as it is rather close (which is handy if you have to drive around a lot as we did).

    3
    « Decent Stay »

    This hotel is just okay. It was clean but a little run down. The area is convenient since it is right off the freeway. Had a lot of construction workers who had rooms by us and when they left in the morning, around 6am, they were extremely loud which woke me up. The beds were comfortable. This is an okay stay if you are looking for one or two nights.

    5
    « Best kept SECRET in Chula Vista or San Diego area »

    Ok I stayed 2 nights earlier this month in March 2016, so this is my review of Best Western Plus Otay, Chula Vista, Cali... PROs: - Located in a fairly NEW n somewhat safe neighborhood (although industrial area) - Awesome excellent n great customer service - FREE Wifi n adequate/fast internet speeds (or included in price/rate) - Fairly NEW hotel n very clean throughout - Nice new/clean room w/small refrigerator microwave small coffee pot in bathroom but didn't use it - TV n lots of channels a big plus since we don't have cable @home - NO resort fees - FREE parking (or included in price/rate) - Pool fitness center n business Ctr (open area) are clean but did NOT use any of these - I really like the FREE daily breakfast (or included in price/rate) bcuz saved $$ n all/most items fresh. Hot foods were HOT n cold foods were COLD. Coffee is pretty good n my fav are the hot cinnamon rolls bcuz they're awesome! - Bed was very comfortable n slept like a baby - Water pressure very good n really like the large shower head. - Fan in bathroom a big plus. - FREE fruit bowl in lobby a big plus - The room was kind of spacious n clean - A/C (wall unit) worked very well. It was cold one day so heater worked good too. - I have asthma n bad allergies n stayed in a non-smoking room so had NO problems breathing whatsoever. CONs: - TV remote volume was a lil tricky but figured it out quickly - Minor: (No fault of hotel). No street lights driving up to hotel so it was a lil scary driving up to hotel but felt pretty safe as I got close to hotel though bcuz lots of lights surrounding hotel. - Minor: Toll fees on 125 freeway it was (I think) $3.00 each way one-way so (I think) I paid $6.00/day total for toll fees but again this is NO fault of the hotel. U can take back roads to avoid these toll fees but it was easier for me to take the freeway tho. Overall YES absolutely I would definitely stay here again for either business or leisure/personal reasons and would highly recommend it to others in the future bcuz as much as I'd hate to admit it, I'm a bit of a hotel snob n this Best Western Otay hotel exceeded all/most of my expectations. I believe for the low-cost/price, it's the best kept SECRET in Chula Vista or San Diego, Cali.

    4
    « Nice, Well kept hotel. »

    This is a nice, well kept older hotel that is very convenient to attractions in the southern end of San Diego. It is very near the water park. The hotel has been updated and is nice and clean. I would definitely stay there again. The breakfast room is nice and they have a self-serve full breakfast offered that is included with the room. Great for business travelers and for young families.

    4
    « Good Choice with convenience »

    Very clean and comfortable rooms, very good breakfast. Staff was good very helpful. They give choice of smoking and non smoking rooms which is good for non smokers. We enjoyed our stay there...Planning our next visit stay there again.

    4
    « Great Place »

    The hotel is just off the freeway and was minutes away from where I needed to be. My wheelchair accessible room was perfect! They are usually a hit or miss for me, but this room was spot on. Comfortable bed, good television reception, the lobby was clean and the breakfast was good. I won't hesitate going back.

  • 4
    « Great Place »

    Would definitely stay there again. Staff is very friendly. Rooms are clean, Beds are comfortable, pool and Jacuzzi were clean and nice there is a nice area to hangout at pool area. Breakfast was good.

    5
    « Hay Now »

    If your ever in town (Best Western PLUS Otay Valley Hotel, Chula Vista, CALIFORNIA) I highly Recommend This Hotel. Great service Great Staff. They do have smoking rooms if that's the only room available and you don't smoke I would recommend to take it. The cleaning staff does one hell of a job Cleaning those rooms I don't smoke and I had to take one of the smoking room ,I was very impressed of how clean the room was. The room did not smell like smoke. Great job Cleaning crew.

    5
    « excellent choice »

    Best Western Plus Otay Valley Hotel is an excellent choice. The best value for the money. Very clean and comfortable rooms, very good and abundant breakfast, very courteous and professional personnel, which took also care of my forgotten items that I could retrieve at a later date. It was my second stay at this facility and it was at the same good level. I strongly recommend it.

    4
    « Great Location for the $$ »

    I absolutely love this location. Very convenient near 805 and shopping within 10 miles either direction. Property very clean. Friendly staff..... I come to this location for business at least once a month. The staff are very helpful and attentive. Maintenance staff always available.

    4
    « Convenient and Clean »

    Having stayed at the BW Otay Mesa several times, I can say it's convenient, quiet and clean. It's located in close proximity to the Mexican border as well as San Diego attractions. The breakfast is generous, although the room is crowded. Staff is friendly and helpful.

    4
    « Two week stay »

    Quite nice. Staff are excellent & breakfast has just about anything you would want. The breakfast room is well looked after, clean and continually checked for food & cleanliness. Anything out of working order was attended to immediately or within a short time. Location was good, close to I-805, making it easy to go either to San Diego, San Yisdro or Chula Vista town. Always ask for a room on the quiet side as the other side faces I-805, a bit noisy.

    4
    « Good Valye for last minute stay »

    Room was clean and beds were comfortable. This trip there was a long delay checking in but I have stayed here before and didn't have this issue. Close to the freeway yet relatively quiet. I have stayed here before and it has been a good experience all other times.

    3
    « 4 "Cs" -- Clean, Comfortable, Convenient and . . . »

    One evening, mid-week at approximately 6:30 PM, my family and I found ourselves displaced from our home for a couple of days minimum. The neighborhood Best Western Plus quickly came to mind. It was convenient. I checked with reservations and found that, to our good fortune, a couple of adjacent rooms were available. We took them. Upon arrival, we were pleasantly surprised. We did not expect a 4- or 5-star experience. Still, we needed the place to be clean and comfortable. It was. The rooms smelled a "little stuffy" upon entry. However, a quick application of the air conditioner in the room and that issue was resolved. Parking was ample and readily accessible to the stairway leading to our rooms. The lighting was adequate (at least in area of the facility where we were domiciled). We felt safe transferring from our automobile to the rooms. The hotel offers a continental breakfast, quick check-out and a clean, well-kept pool area for the kids. If you are the late-night snacker type, an AM-PM Mart is right next door. We filled up on chips and sodas (and other things that may not have been good for our waistlines). Room assignments are key to dealing with Interstate/highway traffic noise. The busy roadway is to the east of the property. If possible, ask for accommodations on the SouthWest side of the property. If you are a "light-sleeper," you'll be glad you did! The one positive to the noise is that the hotel is just off I-805 at Main Street. Access is therefore simple and easy. My family and I would like to say "thank you" to the Best Western Plus for being our "home away from home" during our time of need! My son even offered: "I slept like a baby." For the cost, it doesn't get much better than that!

    3
    « It's Ok »

    The motel itself is ok, rooms are clean, staff are friendly. I've stayed here 3 times and the noise has always been bad -I just forget and come back. Seems to really be a party place. People smoking weed and yelling in the parking lot at night.

    1
    « Think twice about staying there. »

    So I booked my room the Monday of the week we were staying and the room I was told was 169.00. I tried to get a cheaper rate but they wouldn't budge. Checked in and they lowered it a little bit then my friend told me he got the room for 103.00 a night they refused to do anything. The rooms smell the tv didn't work the air conditioning didn't work and again they didn't care. They ran out of towels and wash cloths !!! Find another place to stay!!!

  • 5
    « dollar for dollar »

    I was not expecting a five star hotel experience? what I received was a clean friendly place that met my needs and gave me value for what I spent. The jacuzzi was well maintained and available as needed. Thank you everyone involved? good job.

    3
    « Not Happy In Chula Vista »

    Best Western is usually the hotel we stay in on trips besides Las Vegas. Normally we are very happy but not this time. Had some issues and hopefully a one-time happening. Maid didn't show up one day. Noisy. Won't hold this visit against Best Western.

    5
    « Wonderful stay »

    Clean room, great breakfast options and kind staff. The location is OK. It is near the border but not too many options to eat out (a Mexican and an Italian restaurant close by). The pool was a bit small but nice for a hot day.

    2
    « Run down hotel.... »

    AC problems, cleanliness and while it seemed they were fixing many of these problems, there was construction going on everywhere... Also, not much effort into the breakfast selections like there are at other BW hotels. Minimal here, at best.

    3
    « Decent Hotel Meet Our Needs »

    This hotel was good, clean, and it meet our needs. It's close to the freeway and gas station. The price was reasonable compared to other hotels. The staff was friendly. However, it is a run down for a Best Western Plus and definitely requires renovations in the rooms. My non-smoking room smelled like smoke, which was uncomfortable. Overall, it was a good experience and I would return again.

 

Getting to the hotel ...

All directions
oFrom: San Diego International Airport Lindbergh Field. Take Interstate 5 South to Interstate 54 East. Merge to the right to Interstate 805 South. Exit Main Street/ Auto Park Drive to the right. The Best Western Chula Vista/Otay Valley Hotel is at the foot of the off ramp. oFrom: Brown Field. Take Interstate 905 West to Interstate 805 North. Exit Main Street/ Auto Park Drive to the left. The Best Western Chula Vista/Otay Valley Hotel is located to left side right off interstate 805. oFrom: General Abelardo L. Rodríguez International Airport. Cross the United States border to San Diego. Go on Interstate 905 West for about six miles. Go on Interstate 805 North. Exit Main Street/ Auto Park Driv...

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