The Best Western Plus Marina Gateway Hotel features 149 rooms and 24 suites. Our rooms have a California coastal vibe and will be the perfect home away from home for your visit to San Diego. Our hotel is located off Interstate 5, just minutes away from San Diego's best sightseeing. Some nearby attractions include Sea World, the world-famous San Diego Zoo, San Diego's Padres Petco Park, Balboa Park, beaches and much more. The Best Western Plus Marina Gateway Hotel rooms are accessed through interior corridors and some rooms include a private balcony (based upon availability). Our hotel has a restaurant on site, Kimball Coastal Eatery, for our guests to unwind and enjoy a delicious meal or drink. Some of the amenities the hotel has to offer include meeting facilities that can accommodate up to 250 guests, outdoor pool and spa, fitness center and guest laundry facility. Free ample parking is available for hotel guests. Hotel shuttle service is available to and from the red trolley station for easy access to downtown San Diego and other local attractions (based upon availability). We hope you enjoy your stay with us. Feel free to contact the hotel directly with any questions or requests.
Best Western Plus
I would like to thank Cecilia, Annie, and Ana for their wonderful customer service. Cecilia explained all the hotel amenities and was very professional. Our room was very comfortable and clean. We will stay here again when we visit San Diego!
I would like to thank Cecilia, Annie and Ana for the informative information and very helpful. Very clean hotel, the room was very clean and comfortable bed. We enjoy the morning walk in the marina. I definitely recommend for future guest.
I would like to thank Cecilia for explaning the hotel amenities and for accommodating our questions and inquiries. She is very helpful and smooth booking. Looking forward to stay in San Diego in their hotel. The hotel is close to everything.
I have been staying at this hotel for approximately 6 years. The staff is amazing, from Management, Alquin and Manny along with their team, Cecelia, Mariah and Almahk. The rooms have been remodeled (beautiful job) and staff keeps rooms impeccably clean.
Outstanding value. Very clean and very safe area. Minutes from Military Base was a huge plus. Very Clean pool and hot tub. Bed was very comfortable. Had a great view of Navy ships from room. Will absolutely stay here again!
Thanks Cecilia Annie and Nancy for all your help in making a great and wonderful stay in your hotel. You guys have been helping us since day one. The hotel itself is clean I appreciate all the help you did. Thanks.
Stayed here for a Business Travel Rented a Room for a Job Hiring Event for Peter Pan Seafood. Front desk people is so nice and very helpful with everything that I needed. came in and checked the rooms and surprised it was all set up. the room that I stayed was also Comfy and clean. Alquin was the one that helped me when I came in at night. then the next day Cecilia was the one that helped me in the morning till afternoon. if I can give more than 5 stars I would they made my stay the best. it was definitely a Great Choice.
This hotel is conveniently located near the freeway and yet feels tucked away and quiet. Our room was a good size, beautiful, and comfortable. Mariah and Cecilia at the front desk were kind and competent. The grounds are well cared for. Several restaurants are close by.
i looked at many review for a hotel to stay with my kids, this is fact was a great choice clean and family friendly. kids loved the pool, staff was friendly will definitely be staying here again and rooms are just like they are picture everything was wonderful.
One of the best hotels I stayed at! Me and my friends are visiting for the week and everything was well organized! Rooms are clean and their customer service was really helpful when I had some questions. Shout out to Cecilia! She was kind and accommodating! Would definitely go back again when we are in San Diego!
One of the best we've stayed. Cecilia and Annie were the best checking us in. Great smiles and attitude. Went the extra mile. Just needed to include breakfast which they offer at the restaurant next door with 15%off.
1st Best Western Plus I have stayed at that did not have breakfast of any kind. All they had was coffee and they quit serving that after breakfast. No late night cookies, no fruit nothing! I know it doesn't sound like much when the hotel is very nice and comfortable, but that is what I have come to expect from Best Western Plus and it was a bit sad that they did not offer any of these things. Would I still recommend the hotel, sure..
My family and I had such a wonderful experience during our stay. Ms. Cecilia greeted us with such a warm smile and assisted us in early check in. We were offered additional items and when we requested for pillows and toiletries, Ms. Ana provided that to us right away. We were definitely happy with our stay, especially with the exceptional service from Ms. Cecilia and Ms. Ana. Thank you for making our stay so accommodating!
This hotel was amazing. The room was clean and all facilities were in perfect working condition. We had a great time staying and for sure we will recommend this hotel to my friends and family . Special thanks to Ms. Cecilia for helping us check in early. We will definitely come back again.
Such friendly people with willingness to assist in any possible way. Cecilia was a pleasure to talk to and accommodating with special request. The property is well maintained, clean rooms and the food was just right. Didn't think a hotel so close to freeway would be as great as this one. Definitely will stay here again!
I recently stayed in this hotel while attending a church conference. Cecilia and staff were very professional and all provided excellent customer service! The room was very nice and clean. I highly recommend this hotel!
I recently stayed at this hotel and I am so surprised with the cleanliness of the hotel. Newly renovated rooms and one of the most freindly staff in the industry. A warming welcome at check in by Ms. Cecilia and given a good directions where to go around. Itwas easily accessible to the freeway which made it easy for me to go ahead to the border for work yet close to downtown San Diego. I would stay here should I travel to the area again. Such a great hotel.....
What a great place to stay on a family vacation! Very clean and accessible to all the beautiful places to see! On top of that, the customer service is amazing and the staff is so friendly, especially Cecilia. I have been to many hotels but so far this is one of the best stays we've had! Definitely will recommend to friends and relatives.
We stayed for two nights and three days. We were welcomed by Cecilia in the front desk. She was very professional and accommodating. We were surprised by the cleanliness of the hotel. Beds are comfortable. Definitely will come back.
I've been to different Best Western hotels in the past but this one stands out. Very clean hotel with friendly staff. The lobby is not too big but looks elegant. It feels like you're in a big 5-star hotel. I like our presidential room. It is a good size for the price we paid. We will definitely consider coming back for future San Diego visits.
I stayed here for one night and it was absolutely perfect. Cecilia, at the front desk, was beyond helpful and put me in a room right next to an exit because I had a dog with me. The room was spotless and smelled so fresh!! So a huge thank you to the house keeping crew! Annie and Alma were thorough, detailed and thoughtful. I will definitely be staying here again.
We had other hotels booked but we saw that they had horrible reviews. We searched and found this wonderful hotel. We've never stayed at a Best Western but we will certainly come back to this one! Great staff, clean hotel, clean rooms! Great stay!
Love this hotel! We'll surely comeback , I like that it is easy access to wherever you want to go. Lots of places you can walk to and great places close by to drive to. Beautiful property! Rooms were clean, i love how nicely the new renovated room s are, the bed was comfortable, best if all free wifi and parking. We enjoyed our visit.exceptional service from Cecilia fron desk she was very helpful and kind enough to suggest places tand restaurants to and explore! she's an asset Thank you BW and staff!- -Mae
National City isn't the greatest place to visit but this hotel was! We were greeted by Cecilla, who was lovely to deal with. The hotel was super clean and comfortable and they ensured we were settling into our room okay. The pool and hot tub were great. Only downfall was there was no continental breakfast and only hot coffee served, which I unfortunately don't drink. There was a restaurant across the parking lot that served a delicious breakfast. They also play live music at night too!
I've been living at this Hotel coming up on a year now. The staff is so amazing!!! I'm so appreciative of the efforts the team has put in to make me feel at home and like family. Cecilia always goes the extra mile and keeps me updated on the status of my room, when the staff is in out of my room, just everything I need to know. Annie is another amazing individual who bends over backwards to make sure I have everything I need. There are too many to name but so many others that contribute to my extended visit.
Very nice staff; helped by Cecilia & Aquin (may have spelled his name wrong) room was very clean and it was nice and quiet. I'd say this is the best hotel in the area. Perfect for my mini-staycation. I will be back.
We visited from out of town. Everything about this hotel was top notch. From the updated furnishings to the outstanding customer service. Cecilia, Alquin and Ana did a fantastic job with making our stay comfortable and they were all so welcoming. Thank you from Illinois!!!
3 night stay overall was quiet and all our needs were met. Shouldn't expect and ocean view or anything super popular in the nearby area for a San Diego trip, but otherwise nice property not too far from everything. It was easy to travel to and from the tourist areas!
I highly recommend staying at Best Western Plus Marina Gateway Hotel! Cecilia, Annie and Ana are amazing! They work together as a team to provide above and beyond customer service! They are very friendly and very knowledgeable!! Thank you for all you do!
Stayed at Best Western Marina Gateway in National city, it was really an awesome stay from their manager Manny to customer service staff Cecilia & Nancy. Thank you so much guys. Looking forward for our next stay.
My second home in San Deigo! Why?Bcoz of the cleanliness of the hotel and most of all the friendliest staffs, Cecilia, Alquin, Ana of HK, and their manager, Manny. Highly recommended and will come soon
We are welcomed by your receptionist Cecelia and Annie in a very friendly and helpful way. They both accommodated what we need and help us get situated in a very speedy process. The hotel looks great but it's the service that really catch my attention! Great job to Cecelia and Annie! Best service I have received! Thank You very much!
When we enter the hotel, we are welcome by the agent named Cecilia. We came early but she was able to manage helping us check in sooner that what we expected. Cecilia was very nice to talk with and had a great sense of humor, making you feel at home. Thank you Cecilia for making our stay memorable
The hotel was very impressive, renovated rooms, easy access to free way and one thing that I like the most is that they have ample parking space. Though they have a fire issue when we stay, Ms. Cecilia at the front desk professionally explain to us what happen and take care of our issue. We will definitely come back again and will recommend this hotel to our friends and family.
Cecilia and Nancy were so informative and friendly. They explained the charges in detail when I checked out. They took their time. They were awesome. The hotel was very accessible to all the places that we visited. Easy to get in and out of the I-5 and close to restaurants.
Exceptional experience. We are always here for family staycation. Great place, clean rooms, amazing customer service especially Cecilia. I Highly recommend this hotel… We will go back here for another family staycation for sure.
Hotel is under renovation, but you can already see that the finish project will be a great one. It has a nice fancy look, location is great (close to trolley station). Pool area was nice and staff is friendly. Highly recommend
Great hotel, staff, and managed facility. I've stayed numerous times and it has always been a great experience. Cecilia is always willing to make your stay memorable. Staff is friendly and always there to help. Room 418 is just one of many great rooms on the property.
If I could rate a lower number then I would. If you make a reservation with these people and your stay is interrupted by a fire in the hotel, they will not refund your stay even though you stayed there only a few hours. Willingness to work out a solution is just insulting to say the least. Also don't mind the ridiculous loud music coming from the restaurant across the parking lot. No one wants to get any rest when staying at hotel.
Nice hotel located near I-5 and Coronado Island. Our room was clean. Staff was friendly. I would stay at this hotel again and will recommend it. We tayed one night 9nly and didn't get to use the apology or weight room.
Cecilia, Annie, and Ana hotel clerk were awesome. I and a Diamond select member and they took care of me and upgraded my room. Which was awesome. My husband and I loved are stay. And these ladies made our day.
My experience was fantastic because Celilia, Alquln, and Alma were so helpful. Celilia was very professional and accommodating to my father's special needs, who is a military veteran. When I come back to San Diego this is going to be my first stop. As a fellow military member myself, I say THANK YOU SO MUCH ALL. GREAT PLACE. -Leo
This is such a beautiful hotel/pool area that overlooks the wildlife refuge. It has a nice walkway and places to sit and watch the birds. The only negative I'd say was the amount of trash & beer bottles around the path and in the refuge that was disappointing. Perhaps girl/Boy Scouts could do a one day clean up monthly.
The hotel is excellent very clean, we was greeted by the desk staff we was 3 hours before check in and Cecilia Annie Ana was so accommodating let us in our room. Also we are here for a biking trip and was able to bring our bikes into the room for safety. I would highly recommend this hotel
Cecilia Mariah gave me the best customer care. I was in need of becoming a member and extending my stay. She flawlessly took care of it and did it with a smile on her face. The building is clean and modernized. You don't have to expect a super 8 motel experience.
I would like to recommend this hotel to everyone, especially for families. The rooms are pretty big, but most importantly very clean! From the minute I walked into the lobby, the manager, Cecilia made me feel very welcomed. She was very friendly and professional. Cecilia and the entire staff are very caring and accommodating. They all made my stay with them a great experience!
The location was great, very close to downtown, the freeway, the water and food. The rooms were a little dated but nice. The grounds had trash pretty much everywhere, but the Birds and Cats helped with that cause the outside garbage cans were rarely emptied. Overall good location and very friendly/helpful Staff.
Arrived in town early. No rooms were ready at the time. Cecilia / Mariah / Alma HK. Made it happen room was ready in 10 minutes. I was very happy with my experience. Will always come back to the Best Western plus Gateway Hotel National City, CA
Always the best service, and always lending a helping hand to us with anything that we need. The hotel room is always clean and smells good, the staff is so friendly and carasmatic. Always welcoming us when we enter the hotel making my co-worker feel welcomed.
I appreciate when the hotel's hospitality understands your needs and does whatever they can to make your stay very satisfactory. I appreciate that Cecilia, Annie and Ana worked on checking an early checkout room to clean it up and sanitize it for us for so we can do an early check in. That allowed us to attend an event and enjoy our stay at SD. Thanks!
Such a beautiful place to stay in definitely!! There staff are amazing such outgoing people with positive vibes! Very clean Establishment indeed!! Such a welcoming place outstanding service thank you Cecilia and ALMA for your services and taking care of us on our stay! Clearly a place to visit!
Cecilia and Mariah we're very friendly, Rooms are clean, and a very relaxing atmosphere I recommend this hotel ,and it is Family friendly ,pool is great I will definitely stay here in the future the restaurant right next store has great food and drinks
In my travels and when in the San Diego area . I enjoy my stay at the Best Western Plus Gateway Marina. Freeway close and accessible with our equipment we drive. The staff is what brings me back , time and time again. Especially on weekends when Cecilia and Mariah are available. Dynamic duo . Simply the best . Courtesy and professional. They'll go out they're way to meet your needs. Hotel is very clean and affordable. Grounds are emasculate. Great place to stay!
I recommend staying at this beautiful hotel , Cecilia and Ana were so amazing and respectful with us , Me and my boyfriend loved the comfy bed , we loved the amazing view . The pool and jacuzzi were so relaxing !! Good delicious breakfast next door also
My husband and I stayed here for 11 nights and were truly impressed with all aspects of the Marina Gateway. From the initial booking , Cecilia and Nancy really took care of us and ensured we were taken care of throughout our stay. The hotel is very clean, service is friendly and accommodating, and even dog friendly. Beds are comfortable, room was updated, the one bedroom suite allowed us plenty of space to spread out and helped us to not go stir crazy! We are so thankful for this place, and Kimball's next door has delicious breakfast, lunch, and dinner! Thank you Cecilia!
Cecilia and Ana went above and beyond on our visit to ensure we were well taken care of. They had our room prepared early after some circumstances messed with our expected schedule, and we're very hospitable hostesses.
The hotel itself and our room is clean. Best hotel I've booked so far. Front desk staff are very nice especially Cecilia and Annie. The place is also pretty close to where we want to go. Having a good restaurant next to it is also a plus, we didn't have to drive far for breakfast and dinner.
We got into the hotel at 10:30 pm on the 24th after a two day road trip and were pleasantly surprised by the attentive hotel staff. It's hard to be grumpy in San Diego but the staff of Cecilia, Alma, Alquin (Not sure if it's spelled correctly but he's the Manager), Antonio ( maintenance), Daniel, and Annie, among others made the two night stay great. Everyone treated us wonderful and helped with every request. Cheers to the entire staff, GM (I didn't get his name), and the owner who was on site our last day. The hotel was in a perfect location for our needs. I will definitely check this hotel out on my return trips to San Diego. Five stars!
Cecilia and Annie were both able to check us in and were great! Able to advise things about the hotel, provided complementary items, and advised us of the local area. Could not be more happy and stay was a pleasant experience.
Great stay, super clean hotel and centrally located. Every place I needed to be was within a 15min drive. Staff was great, especially Cecilia and Alquin. They were upbeat, personable and patient. Would definitely stay here again and recommended to friends and family.
Best Western has a gem here. Not only is the hotel beautiful, the staff were more helpful and accommodating than any other hotel in the area and I've tried them all. Every single request made was immediately responded to and fulfilled without delay. This place has more of a resort feel than a hotel. My visit to National City was better than ever before and I believe that Best Western Plus Marina Gateway deserves a lot of the credit. Although the entire hotel staff was friendly and professional, I have to mention my encounter with Ceclia Annie. She went out of her way to make sure my stay here was great. She definitely will get my return business every time I'm in the area. The best hotel around. "5 out of 5 STARS ✔"
This is a great place to stay for business travel. Clean and well-maintained, friendly staff, easy access to I-5, downtown, military bases, and beaches. There is a restaurant with a bar adjacent to the hotel, which is very convenient after a busy day.
As a travel nurse, it's difficult to find pleasant lodging that is not only quiet (I work 16 hour night shifts) but accessible and convenient to my work locations. Everything I needed was provided by the amazing staff at Best Western Plus Marina Gateway Hotel. From front desk staff to housekeeping and maintenance, I couldn't have asked for better, more accommodating service. During my stay, I unfortunately contracted Covid and the hotel staff checked on me and made sure I was alright even to the point of offering to walk my dog and find the medications I needed. I have been here since September of 2021 (it's now 23 January) and have absolutely no complaints or concerns with my stay and should j be fortunate enough to return to the location where I have worked since July, this would be my first choice of lodging, hands down. Thank you especially to Cecelia, Ana, and Edi for taking such great care of not only me, but everyone else who stays at Best Western Plus Marina Gateway Hotel!
Wonderful place!! Staff are VERY NICE and FRIENDLY!! Definitely recommended…place is very calm nice restaurant the staff where very helpful and they recommended me to nice restaurant next door………………………………………..Thx Cecilia and Mariah
I made a mistake on a reservation; the team - led by Manuel Soltero went out of their way to accomodate and fix my mistake. Additionally, every interaction with the team was on point. I'm staying again.
We have stayed at this best western six different times when we visit family near by The rooms are modern and the accommodation are great. Pool, Gym, mini golf. Food services are across the parking lot and down the street. A nice park is near by. The front desk staff is amazing. I'll be going back the next time I visit the area.
The hotel staff is amazing, super friendly and welcoming. The staff goes above and beyond to make sure stay is as comfortable as possible. Thank you Cecilia from front desk Reyna from front desk Alma from House Keeping manager. Will be returning to this location when in the area.
The hotel is in great shape and in a good location. The staff - specifically Cecilia (front desk) and Alma (house cleaning manager) are SO accommodating and are a big part of what made my stay so wonderful. I arrived several hours before check-in and they went above and beyond to get my room ready for me to use so I could work from my laptop comfortably. It's been a long time since I've had staff go out of their way to improve my stay and I can say with certainty the next time I need to stay in the National City area this is where I'll be!
I received excellent service from Cecilia here, which is somewhat rare nowadays. I was 2 hours early before my check in, and got into my room without having to wait in the lobby for that time. Would definitely come again!
The hotel is lovely. It's not in a location where you can walk out and be in a touristy part of San Diego but it is a convenient drive to many destinations. The check in process was nice. I felt like a valued customer. Thanks Cecelia Annie Ana!
Cecilia and Ana were great, got our room ready for us early even! Easy access to Coronado and the zoo, lots of great restaurants within 15 minutes. Room was clean and quiet, even when we chose to sleep with the windows open
My family stayed at this hotel over 5 years ago and we had a great stay then and now. Friendly staff most specially Cecilia and Alquin. Clean and well-kept. Will definitely stay here again when we visit family in SD.
The service was excellent! Staff are extremely helpful and attentive. Cecila, Alma and Edi offered such great care to our family of 4 over our two-night stay. The only reason I am giving 4 stars is because they did not have breakfast. But now that we know this it will not stop us from staying here again. Best price around for the quality of service.
I needed a hotel in a pinch for a last minute visit to the Southbay area of San Diego. This hotel had fine reviews on TripAdvisor and I liked the waterfront location - I was a bit hesitant because National City isn't the nicest place; however, this hotel is in the nicest place of National City. You are just a few yards away from the marina and you are away from the busiest parts of National City. This location would also be ideal for visiting downtown San Diego as you are close to the trolley or if you had a car. I checked in on Christmas Eve and found a fully staffed front desk - expediting customers in a friendly and quick manner. Nothing to complain about and the employees were cheerful on this holiday weekend. When I checked out early in the morning, I was helped by the front desk agent Cecilia. She was personable, genuine, and brought a smile to my morning. She made me feel valued as a member of the Best Western Rewards program and thanked me for booking directly. She shared with me that she has worked there sometime and appreciated the family ownership. Thank you Cecilia for bringing a smile to my morning.
Cecilia at the front desk did a great job. Hotel is really clean. Also uts next to the freeway easy access I would recommend this place to come stay. Cecilia provide complimentary toiletries at no cost she's great.
Friendly, professional and compassionate Front Desk Stqff, Cecilia Alquin. I drove 11 hrs in rain to be in Son Diego with family for Christmas. Cecelia checked me in early so i could wrap a ton of presents and freshen up before the family holiday party. I am so grateful. My room was very clean thanks to Ana and Alma. The hotel and grounds are clean and decorated beautifully. I enjoyed my stay. Will definitely stay again thanks to the staff for a good experience.
Cecilia, Ana, and Alquin all were exceptional with customer service, and helped me any way they could. Whole hotel was clean, and great for a nights stay. Definitely will return in the future and they all helped make my experience great
We have stayed at this hotel numerous times in 2021. The Hotel grounds are immaculately kept, rooms are well appointed and always nice and clean. The staff are very friendly, helpful and go the “extra mile “ to accommodate guests. Special thanks to Annie, Ana and Cecilia!
Staff is very friendly and helpful! Every time we visit San Diego this is our favorite spot, it is always clean and it a close to the freeways. When you come in I recommend you ask for Cecilia she is very helpful! I also want to mention Annie, Alquin and Ana for making this a great stay! Definitely one of the best hotels in San Diego
The staff is so polite and welcoming , amazing energy Room was very clean Cecelia Annie and Anna at the front desk for some of them as polite and fun loving people I've met in a while it was a true pleasure
Cecilia, Nancy & Manny (GM) are all awesome, very professional & good customer service. Best experience ever, it's home away from home. Clean & nice rooms. Excited to be back. Looking forward to our next visit.
Great service, Cecilia, Anne and Nancy are the best. Always helpful with a smile. Easy access to restaurants and freeway. The rooms are quiet and well maintained. Large parking lot with lots of spaces.
Annie, Cecilia and Nancy make sure that I was feel welcome and gave me a great rate for my Room. I got great service plus there's always lots of parking space for the big truck I'm driving. Thanks for everything I appreciate it
Cecilla, Alquin, and Linda was great hosts. would stay again. I stayed for work and the meeting room was clean and everything there was ready to go upon my arrival. I had booked at another hotel and it was terrible, and was able to book at the Best Western at the front desk super easy. Can't wait for my next visit.
This hotel is great for many reasons. You are near a park if you have pets, there's an excellent restaurant next door which has an incredible menu and live music on Fridays and weekends as well as easy access to freeways. There is a pool, jacuzzi and a gym too. The staff at the hotel are remarkable! Cecilia, Nancy and Annie have been great help throughout our stay. I highly recommend this hotel for anybody that wants to feel taken care of and have a good time!
Very clean and beautiful well maintained property with all amenities ! Staff is very welcoming and helpful. Cecilia and Annie were so friendly and gave us all info to make most out of our short stay. The only hotel staff on our multiple stay itinerary that had smiling faces. Really made our stay special.To go place for visit in future again.
Very friendly, extremely helpful and professional. Especially Cecilia, Annie , Nancy, and Ana. I can't thank them enough for their warmth and beyond dury to help me. Most specially and outstanding beyond her duties is Cecilia.
The room was missing the TV remote, part of the coffee maker, and shower curtain. There was long black hair in the bathtub and on the end table. The entire 4th floor smelled like marijuana and body odor. There isn't enough parking and you have a choice of hearing the freeway all night or using the rattling A/C to drown it out. This is not a good hotel.
Great experience, good rooms, restaurant was close and had good food, perfect location next to freeway for easy access to all SD. Hotel is clean, nice friendly staff, and with free parking. We had a great time.
My friends and I came here to help a friend move into the area. What a great hotel--clean, updated decor, quiet, safe. The staff is absolutely wonderful. Cecillia, the front desk attendant was kind and helpful, and made sure we had everything we needed.She's an asset to the company for sure. The housekeeping ladies- Ana and Nancy made sure our room always had fresh towels . We plan to come back to San Diego in a month and for sure will be staying here. Highly recommend!
Wonderful from the start. My daughter and I arrived at the hotel before check- in time and the staff (Cecilia, Annie, and Alma) worked their magic to get us into a room. They went above and beyond and got us a great room with a view. We had everything we needed and we slept well in their comfortable beds. Cecilia made sure to tell us of the pool, hot tub, and gym that were available to us. A great place to stay, close to the freeway and restaurants. Come visit the ladies at the Best Western Plus Marina Gateway, they will take care of you.
We always love staying at this hotel. Cecelia at the front desk is always great, very friendly and always helpful. Alquin and Manny the Manager were great as well. The housekeeping staff are always helpful. Our room was very clean, as well the rest of the hotel. Overall a great stay and top notch service
Cecilia and Nancy was a great help and presented great customer services. Great room service and very spacious rooms. All staff showed great professionalism, and treated guest with the upmost respect.
I only stayed for one night but the two people at the front desk were excellent in their professionalism and customer service while also being pleasant and friendly. (Sorry I don't know their names.) Pet friendly. Nice grounds. Nice lobby. Decent room. Comfortable beds.
I very much enjoy staying at this Best Western Plus in National city when my travels have me visiting the Naval Base. ESPECIALLY, the folks like Cecelia, Linda, and Alcuin at the front desk, but also (upon request) Alma and her housekeeping staff are A+!
I am a repeat guest on this hotel. Great location , clean and well maintain Hotel. Staffs are very friendly ' helpful and esp Kuddos to Alquinn, Cecilia , Annie & Linda . Highly recommended Hotel and i will definitely come back again.
Upon entering the hotel, the hotel was very clean and well kept. Cecilia was the staff member that helped us check into the hotel and she was very welcoming and helpful. The cleaning staff also were helpful and kept the rooms clean. This hotel is very clean and I would definitely recommend staying here!
Shady charges on pets. During check-in they charged me $30/day then on my last day I was called out by a staff telling me that I couldn't stay on the 3rd floor because they don't allow pets on that floor. I didn't even ask to have a room on the 3rd floor!!! The staff was telling me they were charging me $20/day for the pet. So what is really the deal? They just make up their fees? No transparency! The AC in the room was too loud and I didn't want to complain because I was trying to be polite but that one staff really got in my nerves!
I booked a room here to be close to a venue in town so I didn't really know what to expect but to my surprise, the staff here was pretty poor and a particular desk lady was extremely rude as she yelled at me for no reason in a parking lot situation. After getting back from a concert, being tired and all I parked slightly crooked but enough space for the car to the LEFT and right of me to have. She caught me grabbing something from the car later on and told me she had to move her car that I parked to crooked and continued to repeat herself angrily. Unbelievably unprofessional. There was no problem there at all. There was plenty of space for her small sedan and I didn't even block the driver's side as I parked to the right of her (and still in the lines mind you). Her response was uncalled for and she was complaining for no reason. It completely caught me off guard and ruined my night. No one wears masks but guests are required to wear them, bit confusing… I had to wait 20 min to check in after waiting an additional 10 from getting there early didn't think that'd be a big deal. I had to walk up and ask when our room would be ready otherwise we would have been waiting for God knows how long. Honestly if you're going to stay somewhere you're better off at an Airbnb or find a hotel with better service.
I had Cecilia and Alquin helping me in the front desk .I forgot to make my reservation and I needed a room and they went the extra mile to booked me a room at good price . I do high recommended the Best Western Plus Marina Gateway Hotel in National City Ca . When ever I travel to San Diego I always stay at the Best Western , the employees are so courteous and and nice the place is always clean.
location near the freeways, restaurants, and down town San Diego. The propery overall looked well-maintained, very clean lobby and room. Everyone at the front desk was very friendly, helpful, and professional especially Cecilia and Nancy. They made me feel very welcome with their friendly & upbeat attitude. Beside the location, parking was also a big factor in my search for hotel accomodation. I'm so glad this hotel provides free parking for hotel guests. For my furure trips to San Diego, i'll definitely stay here again! Thank you for the great service!
This is one of the better hotels in the chain. Location is great lots of shopping and food nearby. Easy freeway access. Staff was friendly and helpful. We had a balcony which we loved. Overall 5 stars. Shout out to Alfredo, Linda and Nathaniel for great customer service.
Checked in was great. Cecilia and Annie were super helpful. Linda and the manager Manny were also helpful upgrading our room and very knowledgeable about the area and they all gave us great ideas for things to do in San Diego. I'd definitely recommend everyone staying here and we plan on staying here on our future San Diego trips
My favorite place to stay when I come to town. Great Staff, Very clean rooms and nice property. Beds are firm but nice and being close to the harbor gives it a resort feel.I will be back sooner than later.
One of the best hotels I've ever had the pleasure to reside in! I lived here for 5 months and I was treated like family. This was important as I'm military and was separated from my own. If I ever had a problem, they would work quickly to resolve the situation. The rooms were nice as well and they accommodated my cat. I do miss being here as the customer service was impeccable and far exceeded other hotels I've stayed in. Ms. Cecilia and Mr. Nathan were my favorites! From warm greetings, to assistance, and everything in between I could count on them. I've stayed in 18 hotels over the span of a year and they're the best receptionists I've come across. I miss you guys! - Samitria Jackson from Room 156
I always stay at this hotel when in San Diego it is one of the best hotels. Staff is friendly, rooms are in great shape and amenities are the best. Wifi never fails and reliable. Thank you so much to the entire staff.
This is my go to hotel whenever I need a getaway! The staff is amazing and they always have a room for me! And the price is super affordable! Cecilia and Nancy are the ones who help me out and they treat me so well. I'm definitely recommending them to my friends and family!
I have been staying here for several years. Due to COVID, work prevented me from travels. Now back in normal life, stayed here again. By far best. (Best Western) in California I've stayed. The staff is amazing, thanks to Manny and team. Appreciate you guys.
I loved staying here workers are awesome, the rooms are so great, location is good, wonderful all around. A top best western. I'd recommend anybody and everybody to stay in a quality spot such as best western plus nc
I am an employee at Heart CPR, I regular teach CPR and First Aid at this location! The hotel meeting room has a good amount of space. Sometimes I have to clean up a little bit when I go in to do meetings but, overall I am happy with the venue. It's not super fancy but it is very functional. The staff are always willing and ready to help! I'd give a 5 star rating to the employees at the front desk. Although I often have to adjust things when I come in the room, the staff reacts quickly and helps me to get set up. Cecilia and Annie are always ready to help me when needed and very time conscious.
From the smooth and professional check in with Linda and Annie and the very clean room (thanks Ana) our stay was perfect. An enjoyable and hassle free experience. Linda set the positive tone the minute we walked in and cemented out positive first impression. Thank you to Linda and the team.
Big thanks to Cecilia … she's is so great and super very helpful she had such an good vide and personality definitely will be staying again because of her . She was able to Accommodate me in such short notice
I would like to take the time to go on here and give a shout out to the great customer service and accommodations I experience here in this hotel. Cecilia, Annie,Anna. This people were so good to us I needed the room earlier than regular check in and couldn't find anything around here and they made it happen for us and my family. They were so nice about it, understandable and always with a great smile. Thank you so much for everything and all the services it felt great staying here at this hotel. Everything so beautiful. Front desk was excellent. Will be coming here again thank you so much again.
We appreciate the consistency of Best Western Hotels. This hotel was spotless, the rooms very nicely furnished, with a refrigerator in the room. Good internet. We didn't use any of the hotel amenities but the pool was nice and the fitness center. We had our two dogs with us and we appreciate finding high quality lodging that allows pets. Best Western is our go to for service, access to freeways (yet without the noise), great rooms and amenities.
I have stayed at this hotel several times for work, they have always been kind and made my stays very comfortable. Cecilia, Nancy and Anna have gone above and beyond to make sure I have always had what I need. I would recommend this hotel to anyone it also is in a great central location, lots of resteraunts around the area or if you dont want to go out and about the resteraunt in the same parking lot has great food and live music on weekends
Excellent stay, very clean and comfortable room, very spacious. Special thanks to Cecilia at front desk for the warm welcome and service, highly recommend this property with easy access to the freeway and close to many restaurants. We will definitely be back!
We flew from Reno, NV to see some sights in San Diego, Cecilia helped us in checking in and was more than happy to inform us that the pool is heated and is open for use. She is very informative and hospitable during our stay and made us feel at home. Will definitely book this hotel next time we come back.
This hotel provides top-notch service for business meetings. We have been hosting Medicare Made Clear meetings here for the last two years, and I have to say that the customer service has gone over the top! Cecilia at the front desk had the room already prepared, provided ice water, let us put up banners. I cannot say enough good things about Cecilia. She is the bomb-dot-com!
Clean! Friendly! Friendly staff! (Cecelia and Reyna were fabulous!) Dog friendly. That's right even large dogs! No wonder this place has such a good rating. The gym is little gym but clean and ample and nice. I went the first night just to play on the way it's a little and the room is so incredibly hot. But the maintenance came immediately to turn the air conditioner down. The Internet is important to many people and you have to constantly search it out and make sure you're connected but it works. And finally, the down and dirty is the bed is lumpy but doable and my refrigerator made a strange whining sound all night long. But it's clean. Quiet. I'll add more photos as I go.
Staff is great and helpful. I stay here reguarly for buisness and they are always ready to help with what ever is needed. Cecilia and Annie are very Happy and Bubbly, great vibe here...................
Cecilia, Nancy, and Alma were very kind, considerate, and helpful. The whole experience was seamless and easy from check-in to check-out. Definitely would recommend for anyone looking to stay in the area, there's plenty to do and a lot to see.
Thank You Alquin, Nathen, Cecilia, Nancy, Annie, and let us not forget Alma-Housekeeping manager. This is a top shelf hotel. Grounds keepers do a fantastic job and hotel is super clean ! There is no breakfast but the onsite restaurant is serving great food. Thank You ALL for a GREAT stay while traveling around the country that started in Virginia. We did not want to leave but home is over there.
My mother was on the last leg of the 1st part of her cross-county driving adventure. Out from Illinois, en route to California before flying to Costa Rica, she needed her passport. San Diego was the only option, though LAX was 100 miles north. She plucked me from OC & off we drove to SD. “I didn't book a hotel,” she said. It was almost 5PM. I scrambled to find a decent place close to downtown that was affordable & clean - with on site parking. At this hour, it was a unicorn ask & I knew it. Trip Advisor steered me away from several at the the top of the list, sorted for price. But then Best Western Marina Gateway appeared. National City? Where is that? Must be a lousy neighborhood... It seemed too good to be true. The property looked fresh & clean. The price was right. Free parking was available. Plenty of restaurants in the recently re-developed area. COVID precautions were in place. And it was on the harbor, 7 miles from our ultimate DTSD destination. Surely there was a catch. I tried to book online, but the reservation could not be completed after several attempts. I knew it! I called directly, expecting to be disappointed. Quite the contrary. The gentleman who answered offered us the same double Queen room & honored the online price. Even better, he applied an AARP discount! When we arrived, there was no record of our reservation. Oh-oh... The concierge Nate was able to find us by a phone number (our name was misspelled). Another relief. He was very accommodating & had us relaxing in our clean, comfortable room in no time. He also recommended a nice place to eat on the marina which was perfect. We checked out early & headed to the passport agency. The bad news: Mom would have to retrieve her mew passport tomorrow! We'd have to stay another night... Day 2: I called the hotel & spoke with Annie about 10:30AM. “Not to worry,” she said. “We have a room, we'll honor the same price. And better yet, we have a room clean & ready for you now, so you can check in early.” Unbelievable! She & Cecelia took good care of us from start to finish. They made sure we were still signed up & receiving our BW reward points. They provided us with extra coffee & a small care pack of water & snacks. We were set. Off to our 4th floor room with a view of the harbor. It couldn't have been any smoother. Now let's hope the passport is ready & Mom can get to Costa Rica as easily...
We JUST checked in but if the check in and customer service is any indication. staying here was a good choice. We were exhausted after a hellish day of flights and the staff, specifically Cecilia, were so warm and welcoming when we arrived. Check in was quick and easy. Thank you to the staff!!
Rooms were very clean and updated. Kids really enjoyed the heated pool. There is plenty of parking, no need to worry about having to arrive early just to secure a decent parking space. Cecilia was very helpful during check out, making sure we got our points for our stay. The only cons were that there was no breakfast, the mini fridge wasn't working properly and one of the cleaning ladies was a bit rude. About 5 minutes after checking out and going back to the room for the rest of the family and a few bags, she storms in saying that we shouldn't be in there anymore, that the room is supposed to be vacant and they need to clean it. It was only 8 in the morning, the room is paid until 11 or 12. I understand we had already turned in our key, but that was just a little bit too much on her part. Maybe she was just having a bad day and took it out on us. But other than that we had a really good time, everyone else was very friendly and helpful. We will probably stay here for our next visit.
A special thank you to Rita in the housekeeping staff and Cecilia for an early check-in. We'd been driving for six hours so it was a really nice treat. Beautiful hotel, nice amenities - happy that the pool is open.
Great place to stay, Cecilia and Manny the General Manager are the best, would definitely stay here again. Hotel was amazing the pool relaxing, the room was clean and comfortable. Location was great also only few minutes from San Diego.
This location is the best hands down, very clean, very professional and very accommodating… I love it here and will be staying anytime ever Nathan, Cecilia, Annie and Rita made my stay quite enjoyable
Fishing excursion with a friend. Enjoyed visiting in San Diego, California. We have cousins that showed us around. Would have liked to have taken the cruise around the bay, but it was lightning, thundering, and raining so we couldn't do that.
This was a hidden gem and I am glad I stumbled upon it. The moment I entered the doors Cecilia greeted me warmly and helped me checked in seamlessly. I arrived earlier than the expected check in time and most room were not ready yet but she was able to accommodate me and find me a room with a view and a king sized bed. Afterwards, she even game me a goodie bag with waters and snacks which came in handy since most of the waters were sold out in all the vending machines. She is super hospitable and friendly and put me at ease completely from the get go. None of that cold robotic greeting that other hotels have. When I arrived at the room, everything was neat and clean. My bf and I thoroughly enjoyed our stay because it was quiet and we were able to rest very comfortably. I will definitely be back due to the kind service and cleanliness of the hotel. Had a great stay.
I had a great time time there, would definitely go back not too far from everything and its literally off the 5 freeway. Always have good service and the employees are friendly and so is front desk, planning on coming back for another enjoyable stay and getaway to relax.
Outstanding customer service! The Front Desk Clerk Ms. Cecilia is willing to go above and beyond. We were a little bit early to check in but Ms Cecilia look at the availability and quickly put us in a very nice room. The room was very impressive kudos to Ms Rita the house keeper for making sure the room are super clean and well sanitized. Ms Anne the other front desk clerk she immediately notice that we are tired from our trip and she offers bottle water to take it in our room. I have have been in hospitality business during my active duty days. These team of professionals are truly a great representative of Best Western Plus. They should be proud of their employees. Thank you so much for taking care of us.
Was not having a great day until I checked into this hotel. I was happily greeted by Nancy and Celilia from the front desk as soon as I set foot in the lobby. They were patient, kind, and welcoming to me which made it feel like home during my extended stay. They really went above and beyond for me and turned my day around for the better.
Cecila was great. Allowed us to check in earlier after a long drive. Great room clean. 2nd time visiting this property. Close to downtown and petco park. New restaurant next store. Good food reasonably priced. Like the best Western properties. The rewards program is simple
Cecilia was a great help to me and she gave me great customer service. She was very polite and she was very patient with me as I couldn't get my payment in order fast enough but she took her time and provided refreshments so I could relax.
I would like to thank you to your staff ,Cecilia, Nancy and Eddie, i really appreciate for them to make me satisfied where i can feel more comfortable in the room and rest, to help me move to a different room due to i didn't get no sleep because the A/C was making to much noise, Thank you, Leny and Emmard Moraga(Nata)
To Best Western Plus Marina Hotel My boyfriend and I stayed night September 14th 2021... Nancy and Cecilia checked us in.. was a great experience... They were friendly.. The hotel was nice and clean and had curb appeal. Also Nancy and Cecilia personalities made the experience fun! The whole staff including housekeeping was helpful.. I had alot of experiences staying in many hotels. I give Nancy who assist us a 5 star.. she was so helpful, cheer full.. I truly hope that Nancy and Cecilia get recognition to this outstanding customer service. I will be coming back.. Thank you Nancy and Cecilia for making a great experience stay here. Celia Gregg Kenny Williams
My stay at BW was exquisite! The staff and rooms were exceptional! And Cecilia is the sweetest person ever! She made sure all my needs were met and she served with a smile! I highly recommend you choose this location!
Great hotel and staff was amazing. Nancy and Cecilia hope I did it right w are great cs reps will def stay again the check in was easy and quick with great info about the property. The new rooms are great
My stay was amazing!! Staff is super friendly and very professional. When booking my stay they helped with any and every question I had. Room was nice and comfortable and very clean. Will definitely stay again!!
I'm very happy with this hotel Cecilia is taking care of us, she's very friendly and informative giving us recommendations to visit new places making is feel like home, pool clean the gym is small but complete for a vacation workout definitely we'll be back when we're in San Diego
I stay here 6-8 times a year. It is comfortable, convenient and clean. The staff is helpful with a few special requests. I use the business center and it's great. Thank you Cecilia, Annie and Nancy! I'll be back soon.
The BW phone rep recommended this BW Plus Marina Gateway hotel after the other BW hotel fell through. After my reservation was made, I called the Marina Gateway front desk to ask about accommodation requests for my family and Cecelia was very professional and informative. On the day of check-in, I called again and the front desk staff including Cecelia were patient and understanding. Once they knew our accommodation request, even their housekeeper manager Ana went above and beyond to help. The staff put us in a great, clean room in the perfect location that I didn't even think to ask about! During these times when a lot of places are hurting for more staff, its nice to see and be in such a friendly environment. Hospitality is not easy but the staff at this hotel are still awesome. I would like to thank the staff at BW Plus Marina Gateway for a great stay and friendly, helpful atmosphere for my family.
If your looking for a place to book in please look for Cecilia, Annie and Ana. They will gladly help you for you stay in. Mabuhay! Very good customers. The staff are very friendly . The room is Nice and clean. The atmosphere is amazing. The bed is very comfortable.
I don't know how new or remodeled this hotel is, but it was like a little hidden gem. The outside does not look like a Best Western and once inside, it is very welcoming. Very clean and everything functioned properly. Would stay here again. There is also a trolly station near and I imagine it could take you anywhere like the ball park.
I had another wonderful visit to this hotel! Thank you Cecilia and Nancy for the upgrade! We love staying here whenever we come to have a vacation. It is a perfect location for us. We will come back and recommend the hotel to my friends and family.
Amazing hospitality, and service from the workers Cecilla, Annie, Ana- HK Manager. I definitely will recommend to family and friends to have their next stay here! Never have I've been more relaxed and welcomed at any other establishment!
I was traveling to San Diego for the weekend. I looked at several hotels in the area but most of them where to expensive. I found this hotel and it was a great decision. The front desk service was great. The hotel was clean and the location was spot on only 5 minutes from Petco Park. I highly recommend this hotel!
I recently stayed here for business purposes and the staff was amazing! Clean room and a great location. Couldn't recommend this place enough. Got to give thanks to Nancy and Cecilia in the front desk for making my stay so pleasant!
Nice Hotel and staffs. Close to Legoland, Seaport Village, Balboa Park and many more. Right off the Freeway. The hotel is clean and well maintained. All the amenities are open including the pool. Check in and check out is easy. Ate Cecilia, Nancy, and Ana salamat po for the nice stay.
I have been staying at this Best Western at least 1 night a month since July 2020. I'm responsible for my elderly parents care. Sometimes I just need peaceful environment for much needed Self-care. Cecilia, Anne, Ana and Nancy were so helpful.
This was my first stay at this Hotel. I was completely impressed by the cleanliness and professional staff. has a "luxury resort" feeling. plenty of free parking. I highly recommend this hotel when visiting San Diego. I like to give special thanks to the following front desk professional staff that made me feel very special. Cecilia, Annie and Ana. Every day they greeted me with my name. I felt like a VIP! Thanks Cecilia, Annie and Ana. .
Thank you so much for my stay! First big thanks to Cecilia she helped me from the beginning of my stay and she made she everything was ready and that i enjoyed my stay. Nancy also was a big help too and make sure that everything was good too! Ana the housekeeper manager is awesome the room was spotless and beautiful! she made sure I had a full and complete service during my stay! Thank you to everyone (including Alfredo) best hotel to stay in!!!
By far my favorite hotel! The staff and hotel itself was amazing! Cecilia, Annie and Ana really went out of their way to give me the best customer service possible! And I'm very hard to please when it comes to hotels but this one was CLEAN! The only place I will stay in San Diego for now on!
Very nice hotel and even nicer when you walk in! Cecilia and Nancy attended us very well in the front desk and the magic that Ana can do for your room is amazing!! The view from our window gets the sunsets and it's always nice to have the window open and enjoy the sunset.
Bring your own pillows. Neighborhood a little sketchy. Trains starting early in the morning. Not much of a view when on the marina side. A little of a distance from San Diego and the marina, but easy to get to with a drive.
When I travel for business, which is often, i'm looking for a nice hotel at a fair price with a professional staff. This Hotel is a 100/100!! Classy, profesional Staff, Sharply dressed and ready to help in any way they can. The hotel is convenient to the San Diego Airport and the US/TJ border (I work in Mexico.) From the guest rooms to the Boadroom, I've used all of BWMGateway's services and they are all top-notch. I recommend this hotel for any family or business traveler. Manny and the staff are “hall of fame” in my book!
Quiet clean and safe without hustle and bustle of unruly guests so far. The most comfortable mattresses to sleep on but the pillows are not for me. East side of hotel second floor has a constant hum that audibly reeks of electromagnetic pollution ruining the tranquil hours of predawn. Otherwise I recommend it highly.
Enjoyed our stay! Nathan and Cecilia were amazing and thanks to Ana (housekeeping manager) we were able to check in early since our flight came in way before check in time. They were super personable and kind. Anything we needed was done and it is in a perfect location. We will definitely come back.
An emergency at our home required we stay immediately away so I called BWP and got the sweetest man to help us! SOMEBODY GIVE NATHAN A RAISE! Not only did his southern hospitality and skill put us at ease, he had us laughing and forgetting our emergency in no time! Also, the lovely Cecilia had us in a wonderful mood telling us about the coffee and other amenities AND called the room to make sure we were ok!! You hv no idea how their greeting in an emergency situation (rather than a fun vacation) meant to us because frazzled quickly turned into relief with these two marvelous people working for you! You have treasures in these people!! Thank you soooo much! -THE SMITH FAMILY
My family of 4 were not very pleased with this Best Western. Exterior of Hotel was impressive, Lobby was also impressive. Staff was ok they were friendly and cordial. Elevators had grafatti etchings on the panel where the floors are located. Then we on our floor, right of the back a very awkward, bad smell.. Then the room also had a cigarette smell, room was clean but smell was very bad!
We are thankful for the customer service provided by Cecilia, she was so nice and professional on the phone and in person, we really appreciated her getting us in early due to our travel plans changing.
My family went to San Diego on a short family trip for three days and 2 nights in July. We chose to stay at Best Western Plus Marina Gateway Hotel because of it's good review. The hotel pierce is a bit expensive compared to some other hotels in the nearby area, but it's still reasonable and worth the price. This hotel is not too far from downtown San Diego and many other attractions, all within in 20 -30 minutes drive. It's located in a quite industrial neighborhood, yet not too far from the freeway entrance, so it's very convenience to get on and off from the freeway. The exterior of the hotel building looks attractive, and the lobby area is always bright and clean. We love the pool area, and the fact that it's open so we get to enjoy it. We also like the fact that there are plenty of parking on site compared to some other hotels, so we don't need to worry about finding a parking space when we come back to the hotel late at night. And the best thing is that they don't charge for the parking fee. The hotel room overall is nice and neat, with all the necessary amenities. We were a little disappointed to find out that the hotel is not providing breakfast like it used to, probably due to the Covid, But there are many choice of restaurants nearby, most of them are only 5 minutes drives from the hotel. Denny's nearby even offer 15% discount when you show them your room key. The front desk staffs are extremely nice and friendly, especially Cecilia. She's always happy to help out and answering our questions, from where to find the nearby restaurants, to provide us with extra amenities for our hotel room when they ran out. Her enthusiasm and positive attitude make our stay in Best Western Plus Marina Gateway Hotel a pleasant experience. We truly recommend this hotel and we will definitely stay here again when we visit the area next time.
Had an amazing stay at this Hotel. We usually stay in Oceanside but will definitely be visiting here again. From check in, the room, and service, everything was great. Cecilia, Annie and Nathan were so sweet and accommodating. Thank you all! Me and my family will be back!
Our family took a trip over the 4th of July weekend to San Diego. We decided to stay at the Best Western Plus in National City. Hotel was clean, comfortable and stay was supper friendly, especially the front desk staff: Cecilia!!! We can't wait to stay again.
After Covid lockdown i was expecting everything is a chao but our experience here in this hotel is amazing. Cecilia made it all possible, she helped us from our everyday needs, recommend good places to go and very accommodating.
First of I love how the place is literally close to everything! Beach, Downtown Little Italy, Balboa Park, etc. When we came in to check In Ms. Cecilia (Concierge) welcomed us in and she was very friendly and welcoming and off the bat we knew it was gonna be a great weekend! She was very informative and efficient! Made us feel at home! Definitely would book here again! Everything you need that you don't want to haul with you are included like iron, hair dryer, mini fridge! Perfect little place for couples.
Best Western Marina Gateway is great place to stay. Conveniently located off the I-5 freeway with a lot of eateries nearby. What I endure most was the friendliness of the staff especially Cecilla who made my check in a breeze. She also made sure I had everything I needed so that I didn't have to go out to get anything. I Highly recommend!
The Hotel to my pleasant surprise was a newer hotel so it was very clean! The staff was extremely friendly and helpful and they even allowed me to check in early so we could leave our luggage before we went to the zoo. All the decor was lovely and it had a nice size pool and a hot tub which was perfect after walking at the zoo all day. They even had an adorable little mini 4 hole golf course! The room was a bit pricey for me but that's what happens when you book last minute. Overall my family fully enjoyed our stay and will definitely stay again until the future when we visit San Diego. Thank you for the exceptional service!!
Overall, my family and I were pleased with what this Best Western had to offer, and the price was reasonable for the area considering the proximity to so many places we wanted to go was the critical factor for choosing this hotel (very convenient to I-5). Although no breakfast/snack bar available, the room had a fridge and microwave for any items we wanted to purchase and have each morning - so that was at least convenient. The staff were welcoming and helpful.
Great of the greatest. Really clean and the employees were very helpful and friendly, Annie and Cecilia and the night man were the best. We came over from a different hotel because it was awful. The stay here redeemed out visit, Thank you!! We had a pleasant and comfortable stay, family friendly as well!
Everything about this hotel is above average and I wouldn't say it was the most perfect hotel. I would still recommend on staying here tho. The bed is definitely comfortable and the room feels spacious.
Thank you to the Faculty for their generosity and kindness. I specifically want to thank Mrs. Cecilia and Nancy for a wonderful stay here at the hotel. I hope to come back and visit. The rooms are so clean and comfortable after a long work day.
I love Best western plus hotel coz it's located at Downtown San Diego and it's near the beach, 15mins. drive to Seaworld. The hotel is really clean, nice lobby, & spacious rooms. You don't need to worry for foods coz there's a lot of stores nearby 3miles away just a few mins. drive they also have restaurant at the hotel. If you need assistance or any information, I highly recommend Ms. Cecilia at the front desk, she's knowledgeable, informative & very helpful.
Excellent service amazing experience and superb staff that makes it a truly wonderful experience. When I get tried of sleeping on the ship (I'm in the navy) and want a clean room, comfy bed and top of the line services I always know I can count on the staff cecilla, Ana and Annie to really make my stay enjoyable
Great stay May 29-June 3, 2021. No issues or complaints. Room was good for a best western. We were glad it came with a refrigerator and microwave. Customer service was great. The only thing we didn't love was the location of the room. We were at the end of a hall next to an exit so we got a lot of traffic noise but it wasn't a deal breaker. We'd stay there again and would recommend it. They have a pool and a gym but we didn't use either so can't speak on those amenities.
Rarely do you find as great a customer service as the one I got here at Best Western Plus Marina Gateway Hotel, from the front desk to the house keeping. Over at the front, Cecilia and Alquin did a great job in welcoming us to their hotel and made sure our room was ready to go when we came in. I would highly recommend the stay and I'm positive you guys will not be disappointed.
Cecilia and Annie at the front desk were wonderful. They were able to accommodate my family and I with no hesitations and no problems. They got us a bigger room and the pricing was very fair. Thank you Cecilia and Annie for making our stay that much more positive. I will always stay at Best Western / Best Western Plus. The Hotel is not not in a very busy part of San Diego but just 10 mins away from the Zoo and Sea World. I would highly advise this location to other guests in the future.
I love staying here! It's right off the I-5 and minutes from all the San Diego popular tourist spots and beach! Ample free parking, clean rooms and the staff are always exceptionally friendly! There is a restaurant in the parking lot, but several eating options just across the street as well.
Overall quality hotel which needs some minor upgrades. Room was clean and everything working. Decent location a few miles from downtown or Coronado. Only flaws we had: Loud buzzing noise at 4am, No breakfast at all, Old showerhead, Slow internet, Dark TV, Lobby area under construction, Hot tub unavailable
Had a great stay here at Best Western. All the staff is very helpful and accommodating. The beds are extra plush and comfy. My kids enjoyed the outdoor pool and got a nice swim in. Cecilia went above and beyond during our stay. She is a true asset to the company. Thank you Cecilia and thank you Best Western. We will be back for sure!
This hotel never ceases to amaze me. Super friendly service, and super fast. These guys are the most lovable crew ever. I've stayed with them for so long and I have only good thing to say. Clean, efficiency, comfortable, and easy. This is the place you're looking for!
We enjoyed our stay in San Diego, the location was perfect. The room was large with a desk and sitting area. We had a great night sleep in the comfortable king size bed. We were on the 4th floor, enjoyed the wonderful ocean breeze with window open. Note the rail yard is next to the property. The trains did not run at night, so it was peaceful and relaxing.
We had to get our house tented for termites and needed a place to stay that wasn't too far away from our home, or job downtown. From the time we arrived we felt welcomed by the staff, the decor was welcoming and warm, very clean. There was small waterfall, trickling into blue gemstone like rocks adding the to ambience, and comfortable couches in front of a crackling fire place in the lobby. Once the directions were explained, the hotel was easy to navigate. From our room on the top floor, we had a beautiful view of the Coronado bridge, downtown San Diego, and the Marina, you could even see Coronado and the Strand in the distance. The beds were large and comfy, and the room was clean and equipped with all the necessities needed. The bathroom vanity was bright, the shower spacious and clean, equipped with a grip for safety. For those traveling on business, there is a nice large desk to work off of with a lamp. When we needed extra towels or to be shown how to operate the AC, service was quick and friendly. It is also in a prime location from the trolley and freeway entrances/exits, as well as various quick places to eat such as starbucks, in-n-out burger, chick fil-a, chipotle, Dennys and Jersey Mikes, as well as a Planet Fitness. Thank you so much to Annie for rescheduling our stay when we had a change of dates for our tenting, and Cecilia at the front always ready to assist with a smile, who gave us extra coffee and toiletries. The only thing we would suggest would be real packets of sugar as opposed to just the substitute, but all in all a 5 star stay and we would stay here again if needed! Pam and Brittany San Diego
World Class Service, Its like getting luxurious service with out the Luxurious Price. Friendly Professional Staff, Great Pool Area for the kids. Will stay here again without hesitation. Great location and Close to the San Diego Naval base, zoo, beaches, sea world etc.
Cecilia and Annie are friendly and wonderful front desk staff. Manager Manny is very helpful. Manager of House Keeping, Ana is very accommodating and assisted us with our early check in. These staff made my family stay at Best Western Plus Marina convenient and enjoyable. Thank you very much Cecilia, Annie, Manny and Ana. Can't wait for another restful stay at your hotel.
I would like to say thank you to Cecille Arguelles for great customer service to me and my friends. She was very pleasant and very accommodating to our needs. Our stay there from May 20-23 was wonderful. Our visitors had a great stay at the hotel. Keep up the good work.
I stayed here for 6 weeks and always had great customer service who solved all the problems I had. The restaurant has amazing food, the rooms are clean, beds are comfortable, water pressure sufficient, rates are competitive, and friendly staff and management. I will stay here when I come back to San Diego. Cecilia and Annie were super helpful throughout my stay!
I have visited this property several times. I am always greeting by the hotel staff usually Linda, Cecilia, and Nathaniel. They present the utmost professionalism in handling checking into the hotel that is so welcoming . The property is well kept and the rooms are very clean. I return to this property because they really take care of the guest upon arrival. During my stay and if there is ever a situation that comes up they remedy it immediately. I am a Best Western Reward member and I am treated like a valued guest every time I arrive. Great guest experience!
Manuel Soltero, Guest Services / Front Office at Best Western Plus Marina Gateway Hotel, responded to this review
Dear Jwalt359, Thank you continuing to return to the Marina Gateway Hotel. We hope you consider us your home away from home as we do our best to ensure your as comfortable staying with us as you are staying at home. We strive to ensure perfection occurs during all aspects of your stay. We hope to accommodate you again real soon!
Cecilia and Alquin were very accommodating to us and we felt that they really care for the well being of the guest I'm very impressed. Cecilia even sent us extra towels which is so sweet. I will definitely come back to this Best western hotel . I give Cecilia and Alquin 10 stars for the service . I appreciate it Ramil
Manuel Soltero, Guest Services / Front Office at Best Western Plus Marina Gateway Hotel, responded to this review
Dear 642ramilm, Thank you staying at the Marina Gateway Hotel in National City, CA. We are so happy you enjoyed your service while staying with us. We certainly value each opportunity to work with our guests' and look forward to hosting you again sometime in the future. Thanks again for choosing our Hotel!
Exceptional Service right when I checked in! Front Desk Staff Cecilia & Annie were very friendly & polite! Accomodated everything I needed and more! I will definitely stay here again & would recommend it to my family & friends! Thanks again Best Western for the wonderful experience!
Perfect hotel for weekend get away. Staff made our stay enjoyable. Cecilia and Alquin were very friendly and eager to help, they allowed us to check in early, a genuine gesture of hospitality! We will stay here again. Will also recommend to family and friends.
We had a great welcome from Alfredo when we first walked in. He was very nice and informative with our questions. The room was awesome a little updating needed but it was quiet, clean, and smoke free of course. Our TV didn't work when we first turned it on so we called the front desk and they had it fixed the next day since it was late in the evening already. Also, if you stay 2 or more days you need to request your room to be cleaned or else they won't due to safety precautions. Cecilia was also at the front desk (morning day shift) and gave us much information due to the questions we asked her. She was helpful and made us comfortable during our stay. They also speak 3 languages here English, Spanish, and Filipino-Tagalog. Overall our stay was wonderful and will definitely stay here again.
Beautiful inside & out. Clean, excellent staff. Nice restaurant on site that did a great breakfast. We will definitely be staying here again. We took our dog with us & he was treated so well by the staff.
Heated outdoor pool... kids love it! Very clean rooms- we felt safe as the world starts to travel- thank you Housekeeping staff! ; 4day/3night stay with kids- fair Price, Fridge/microwave..it's encouraging to see other families with kids here making this their temporary home in SD; would have loved to have coffee or ice-water in the lobby though but understandable due to social distancing- that lobby is beautiful and would have loved to hang out longer w my coffee... thanks Cecilia and all front desk staff. God bless.
I have stayed here several times, I have to say each time the personal here gets better and better. We arrived quite early before check out even started, I had planned on just hanging out in the lobby reading, Cecilia said I could use the pool and if I needed anything they would be happy to help. Little did I know Cecilia called house keeping and Annie went to work, I was sitting in their beautiful lobby reading for about an hour and half, Cecilia approached me making sure I was comfortable and if I would be more comfortable in my room, yes I was in my room a little before noon. I can't say how kind all the staff is here they go above and beyond to make you comfortable. Thank you Cecilia, Annie and Ana the housekeeping manager. If you ever arrive in the evening Regina was one of the first people I interacted with here and she went above and beyond that time also. Thank you Cecilia for everything you did for me, I can't wait to come back.
What a nice surprise to find this little getaway, literally a mile from our kids, lots of restaurants and the price was really good. I will definitely come back here again. The staff were wonderful! We came in through a side door so didn't notice they had a putting green; wish we would have seen it earlier. The grounds were beautiful, so clean and welcoming. We had a great experience.
Location was very convenient to downtown and airport (avout 15 Minutes). The Restaurant across the parking lot had great breakfast food. Convenient, free parking. Lobby and pool were very nice. Has a fitness room and business center. Room was clean, nice decorated, spacious, and very comfortable. Nice size bathroom with a tub.Has refrigerator and microwave. Would definitely stay there again
I have had a wonderful stay and Cecelia and Annie made it so. Both young ladies were helpful, knowledgeable and attentive. And they both had a smiles and very pleasant short conversations everytime I needed them. Carol
I don't normally do reviews but I found myself eager to write this one! Let's start with the facility. The overall quality of the place is really good. Rooms were clean and comfortable. Facilities were clean. Views are solid if you are able to get the rooms on the Marina side. About a quarter of a mile away, theres a good amount of options when it comes to dining and such. Next to the freeway which i feel is another plus. What really sets this place apart is the service provided. My wife and I travel often, and whether it's an economy hotel, or even the higher priced ones, service can be a hit or miss. Especially since this whole pandemic restricted so much things. But not this place! From the moment I walked in, I felt so welcome! I came in around noon at the off chance there's a room available already for an early check in. As I walked in I was immediately greeted by Cecilia, and Alquin. Not just some robotic hello. You can feel some positive vibes with their welcome which felt good as we had started our morning fairly rough. I was immediately helped by Cecilia and I asked her if there was a room available for early check in. She did mention to us that check in was not until 3pm (which I knew), so rooms were still being cleaned, and she gave me a card and asked me to check back in after a bit to see if anything was available. This was understandable and she even suggested places where we can have lunch. As we were heading to lunch, I get a call from the hotel within about 30 minutes, and it was Cecilia telling us that our room was ready! When we got there, she checked us in, and gave us some goodie bags which was pretty great. Alquin also answered questions about parking situation. Again, same positive vibes as the previous ones. When we got into the room, as we were settling in, we get a knock with more towels for the room. We didn't ask for any, but only to find out it was Cecilia who took the liberty of getting us some. Again, amazing! The thing that really sets this place apart is people like Cecilia and Alquin. They went above and beyond, more than I have seen from hotel staff in a long time. They never stopped making sure that we knew that should we need anything during our stay to feel free and contact anyone to ask. That's awesome! Again, this place is great! Most likely be our go to when here in SD! Thanks again Cecilia and Alquin! You guys rock!
Great location, great food service especially with a restaurant right across from the hotel, great customer service, and a great stay throughout. Cecilia was very helpful with the check out process as well!
I have been staying at this hotel for nearly 5 years @ 1-3 nights per week. Parking is awesome for everything, hauling travel trailer. I have never had any problems here for the duration of my time. Exceptionally super clean. The staff is amazing, Cecilia, Alquin and Manny. Love this place.
Excellent front desk / customer service. Very helpful & warm accommodations. Hotel rooms are cozy & clean. We stay at this hotel every time we visit San Diego. Convenient location. Excellent amenities like pool & gym.
Spent 10 nights at the BW Marina Gateway Hotel. Found them pet friendly. Pool was open with reservations. Very warm and comfortable. Had the grandkids with us. They really enjoyed the pool. Staff was very friendly and helpful. Easy access to everything.
Clean room, nice location but most of all the best assistance you can get from Cecilia of the front desk! Very welcoming, and made us feel really special. Thank you for making our stay a pleasurable one.
Everything was very satisfactory and the staff is very professional and proactive. Special attention from Cecilia and Annie at the front desk. Excellent check in done quickly and efficiently. Enjoyed my week stay and definitely recommend!
This is a nice hotel and bigger than I thought. Very nice lobby/check in and friendly staff. The rooms are very clean and comfortable with good cable and refrigerator and microwave. I enjoyed my stay. Comfortable bed and convenient parking.
Very clean and friendly. Had great amenities including free room service, pool, and towels/blankets at the ready. The employee and front desk worker were quick and helpful we loved our time here a lot
On our latest visit, Cecelia was very helpful and cordial in changing our room after we found our neighbors to be very noisy. She has been very friendly over the many years we have stayed at this nice hotel. The rooms are clean as well as the overall hotel, the service is great, and the pool is wonderful (heated just right). My family has happily stayed here many time over the years. Thanks again Cecelia.
My go-to hotel when visiting SD. Clean rooms, decent gym, walking distance to In-And-Out Burger. The staff is outstanding...Professional, always kind, and ready to serve. Cecilia is the best of the best. Everyone else there is great too!
I had such a great experience in this hotel, it was not for a long time but I really enjoyed it and could rest, the service was great, Linda and Nathaniel responded to some questions of the service I didn't have clear and helped me with my reservation too. They were very helpful and nice! I loved the overall experience in this hotel! Very recommended!
I stayed at this hotel for a few nights and absolutely loved the experience, the hotel is clean and beautiful and also I loved how helpful Linda was, she helped me to make my reservation and she was so polite, nice and professional I am really grateful for her service!
Management (Denise), as well as the front desk staff ( Cecilia, Annie, and Linda) are focused on exemplary guest service and are top-notch professionals! The pictures don't fully convey how nice the property really is....I'm normally a Hilton man, but always choose this specific BW when in SD.
The hotel is very clean and modern. Everything is new and updated. The rooms are well sized for a family of 4 or even 5. The beds are very comfortable. The staff are warm and great its like coming back home, everyone greeted all the guest as if they were they're family. I commended Ms. Cecilia, she's very accommodating and so as the rest of the staff who worked hard to accommodate my sudden change of need. I wanted a higher floor room and we were reserved on the ground floor but they worked hard to get that room for us and they did. We are so happy with the 3 days stay, so we would definitely go back and we expect the same staffs to greet us back. Thank you Ms. Cecilia and all the Best western staffs at the Marina Gateway.
Forgot a few items like toothpaste and deodorant. Was feeling desperate! Cecilia, a front desk clerk saved me!!! She literally came to my rescue that morning. The rooms are clean. The staff was helpful and polite.
Even though daily cleaning of room had been limited due to the current environment, Cecilia and the rest of the staff had made the stay wonderful and didn't missed a beat in providing great service. Thank you and looking for another stay in the future.
Clean Room, Social Distancing practiced, Quiet at night !!!! Thanks Cecilia & Nathan for the smooth check ins and check outs !!! Sheets clean and room. TV hard to navigate. Not to many food places in walking distance. Don't order from Dominos National City nasty and bad customer service !!! Totally Enjoyed my Sleep !!!
Manuel Soltero, Guest Services / Front Office at Best Western Plus Marina Gateway Hotel, responded to this review
Dear atcslnmediavegas, Thank you so much for choosing the Best Western Plus Marina Gateway Hotel. We are so pleased you enjoyed your stay. We are very sorry to hear about your experience at Domino's. The next time you stay with us, we recommend La Bella's Pizza. We will hope to see you during your next visit with us!
Hotels can either be a necessary hassle or a really nice experience and ours was definitely the former. The staff is insanely helpful and really pleasant, and they obviously do their best and you can tell they actually enjoy their job. We came in pretty late and got some help directly from the hotel's IT service for our wifi, really helpful people, wish I could remember the guy's name. In many places hotels would just tell you nothing can be done, but he went step by step and worked it out over the phone. The front staff especially were very lovely, particularly Cecilia, Alquin and Annie, who helped us with an extended stay and a number of other questions and concerns we had. Having a stress free stay at a hotel is really amazing, particularly if you are traveling pretty heavily for a few days with the stress involved, and these ladies really made the choice here worth while. Thank you so much, we'll definitely be here again if we are in the area. I also need to mention the incredible efforts given to protecting against COVID. From sanitation to two people max in elevators at a time, to scheduled times in the gym and pools with cleaning, I was really impressed. My mother and I originally traveled for health complications and felt very secure in our choice here, as opposed to other places who don't really take these steps seriously. The brand new opening of the restaurant across the way (very short distance) was not bad at all either, though sadly they do close at 9pm.
My family and I have been coming here for years! They ( Manny, Cecilia, Alquin) Accommodate us and treat us just like family. Having a Son with Autism is a challenge when we are away from home. This is the only place he loves to be and is so comfortable! Not to mention the atmosphere is gorgeous ! They are also Pet friendly which is a plus!
We enjoyed our first ever stay at Best Western. Hotel overall, bedroom & bathroom was nice and very clean, bed comfortable, location quiet, excellent internet connection. Nathaniel at the front desk was very helpful and nice, helped us check in fast. Cecilia helped check out fast.
Cecilia and Annie are the best women ever! I came in from out of town with an infant and they had no rooms available except a suite which runs nightly for $210 but they gave it to me for $145 to help me out. Cecilia and Annie have gone above and beyond to help me and I can't thank them enough. These women are amazing, and the best Customer Service I've ever seen!! Thank you Sondra Hurley room 424
Front desk associate Cecilia and Annie helped make sure our stay was of the highest quality and worry-free. Anything we needed she was able to help right away. Location is excellent everything is nearby and accessible.
Cecilia at the front desk and Denise were very helpful and amazing in getting the large group we had checked in with everything we needed. Absolutely the best Best Western in the nation. Room was very clean and comfortable.
Cecilia at the front desk was friendly and knowledgeable. She made sure I was completely satisfied and had everything I needed to enjoy my stay to the fullest. The rooms are nice and clean. Would recommend this place to anyone.
I had a wonderful and comfortable stay, kid/ family friendly. Super awesome service. Cecilia was amazing and so helpful. Definitely making this our home for every vacation. Great views and awesome amenities.
I normally don't write reviews,But this one had to be done. I would like to commend Cecila at the front desk, She always makes you feel very welcome, highly attentive of one's needs and very personable she is an asset to your team. more power to your Establishment
The staff here is so friendly and helpful. Cecilia and Annie are super special. I love staying here. I've been staying here on and off since September 2020. Always clean and the grounds are beautiful. The dog policy is very important because my service dog travels with me.
New hotel, friendly staff, quiet and right off the highway. Great place to spend the night before entering into TJ Mx. Fast food a couple of blocks away but the best option is the harbor restaurant, 1/2 mile away on the water. Take the dedicated side road in the back, behind the hotel. Cecilia was a great help, THANKS
We stayed here for 3 nights and we loved it! We checked in with Cecilia and Alquin and they were so nice :) Probably even the best part about the hotel. They were very outgoing and had great customer service! The room was clean and very nice and had everything we needed. We will definitely stay here again if we're in the area!
I booked several rooms for a series of nights for my work colleagues while we were staying in National City and I couldn't have been happier with the experience. The rooms are clean and spacious, the WiFi fast and the beds comfortable! The highlight for me was really the incredible service I received from Cecilia, Annie and especially Alquin! I constantly needed to add on extra nights and extra rooms to my booking and Alquin and his colleagues were always obliging, fast to respond and incredibly friendly! I can honestly say I've never been made to feel so welcome at a hotel before and I look forward to continuing to do business with this hotel and stay here again myself!
Manuel Soltero, Guest Services / Front Office at Best Western Plus Marina Gateway Hotel, responded to this review
Dear Mushypea27, Thank you for choosing the Best Western Plus Marina Gateway Hotel. We are so excited to hear you enjoying our customer service. We definitley enjoy spending the time with each guest so that each and every person visiting us feels valued. As always, we will continue to take care of you and look forward to each and every encounter. We thank you so much for your positive feedback. We hope to see you soon!
This hotel is an excellent place to stay. We had a view of the Marina from our room, absolutely beautiful. Outside grounds are kept up , exterior of the building is really nice, interior of building; i.e. lobby, rooms are spotless. Only problem we encountered were the vending machines for water, one in lobby vicinity, and on 3rd floor, wouldn't accept any type of transaction for us. So, I went to the front desk one evening, and spoke to Nathan. I explained my dilemma, he offered to help, but making sure front desk was covered 1st. He encountered the same dilemma as I did, both machines were not accepting any type of transaction. For our inconvenience, Nathan gave me a few complimentary bottles of water, which was completely unexpected. Nathan is very professional/personable and, has that warm welcome/friendly smile. Cecilia was very accommodating and helpful to us as well. One sunny morning, we brought my father-in-law over to sit outside in the pool area. Cecilia was at the front desk and was very willing to help to make sure we had a nice visit with my father-in-law. Another morning Cecilia helped us so we could print our boarding pass. Cecilia is very professional, personable, with a warm welcome and friendly smile. She also gave us a few complimentary bottles of water! All was perfect!
Cecilia was very nice and help when it came to me checking in and checking out. The hotel is very nice and so is the staff. I love the Hotel suite that Cecilia put me in. Would definitely come back!!!
Manuel Soltero, Guest Services / Front Office at Best Western Plus Marina Gateway Hotel, responded to this review
Dear ulyssaxeasley, Thank you for choosing the Best Western Plus Marina Gateway Hotel. We are so happy to hear you enjoyed your most recent stay with us. If you plan on needing some additional time away from home, please feel free to reach out to us and we will do our best to take care of you! Thanks again.
We needed a room about a week in between moving. We walked into the hotel lobby and we were immediately greeted by Cecilia. She was happy to help us and quickly found us a great room with a great view for a great price! She was very professional and personable. If you want a warm welcome, friendly smile and excellent customer service, ask for Cecilia. If you are looking for a long term stay, ask to speak with Denise. She is very accommodating and friendly as well! We will definitely stay here again and recommend to any family/friends that come visit!
Manuel Soltero, Guest Services / Front Office at Best Western Plus Marina Gateway Hotel, responded to this review
Dear AmandaRN87, We are so happy you walked into our hotel! We are so pleased you chose to stay with the Best Western Plus Marina Gateway Hotel. We do our best to welcome every guest as if they're home and we haven't seen you in ages. We hope to see you again sometime soon. Thank again,
Cecilia extended my check out and made me feel appreciated as a guest, and will definitely stay here again, rooms are clean, and area is quiet. She gave us a complimentary gift bag, and was very hospitable during these stressful times.
Manuel Soltero, Guest Services / Front Office at Best Western Plus Marina Gateway Hotel, responded to this review
Dear U4917IXkarlar, Thank you for choosing the Best Western Plus Marina Gateway Hotel. We are so happy you enjoyed being our guest. We do our best to ensure that each guest has a unique, memorable experience while staying with us. We certainly hope we have another opportunity to do this for you! Thank you.
I had an excellent stay at this property, the hotel is very nice and the customer service wqs excellent as usual. I have stayed at this property several times in the past and the service afforded to the guest is excellent as usual. However for this time I would like to commend the front desk staff Cecilia and Alquin for all the help they afforded me upon check in until my check out.They have really been a big help and on top of that with smiles on their faces. " Thank you very much ". I would gladly stay at this facility whenever I am in this area. Keep up the good work!!!!
Manuel Soltero, Guest Services / Front Office at Best Western Plus Marina Gateway Hotel, responded to this review
Dear Pioneer28570412178, Thank you for choosing the Best Western Plus Marina Gateway Hotel for your most recent stay. We are so happy to hear everything went well. We hope you are able to let your friends and family know that we are your most 'preferred hotel in the area'! We will see you again sometime soon!
I want to say thank you for the service. The hotel was incredible! And the costumer service was extraordinary I'm so happy and I want to come back soon :) Linda and Annie gave me a amazing service, they was so nice whit me and my family. Thank u girls
I usually only book with the Hilton or any of it's sister companies because I feel a hotel isn't an amenity that you could cut corners on, but I was thoroughly impressed with this hotel! The cleanliness, the decor, the professionalism of the workers & their uniforms. I honestly kept forgetting that we WEREN'T in a Hilton Hotel. That's how sleek & modern our room & the lobby was. There were a few small things that sets them apart such as the pillows or the bathroom soaps, but it in no way hindered my stay, nor did it tarnish my overall experience. This is a wonderful hotel & I hope to go back soon!
Wow Cecilia is definitely The Best Person!!! She gave me the best advice on direction, she was Professional and Polite, she goes beyond to help Customers Linda; booked my Room and she also was Super Helpful, she is Great and polite Nathaniel; is a Professional person he always has a Friendly Smile on his Face Alfredo; is a Respectful Professional Person Reyna; always Super Polite and Friendly Annie; always helps with any question I have Thank you all I recommend this Hotel over any other one, The Service, The Place all is the Best God Bless you all Sincerely, Luis Naranjo 661-340-5739
Cecilia, employee of Best Western, did such a wonderful job guiding me in my checking in process. She included everything I needed to make this process easy and smooth. Cecilia was very welcoming and informative about any questions I had regarding my stay. I was very grateful to have such an experience.
Manuel Soltero, Guest Services / Front Office at Best Western Plus Marina Gateway Hotel, responded to this review
Dear Africa_kenita, We are so very happy to hear you had such an amazing stay with our Hotel. We do our best at providing the utmost best in customer service and feedback is greatly appreciated! We sincerely hope you visit us again sometime soon.
Very friendly and easily accessible to anything around San Diego. Hotel staff was very helpful and fast. Cecilia was very sweet and helpful throughout the whole stay. Would stay again if ever back in SD
Manuel Soltero, Guest Services / Front Office at Best Western Plus Marina Gateway Hotel, responded to this review
Dear perksecj, We are so excited to hear you enjoyed your stay at the Best Western Plus Marina Gateway Hotel. We do our best to ensure our guests' have everything that they need while staying with us. We sincerely hope you stay with us again. Thank you!
Needed a night away alone and this hotel met all the comfort I needed. Comfortable bed, enough hot water to soak in the tub, food options close by and a warm and welcoming staff. Didn't use all the amenities due to covid. Will definitely be back if needed.
Outstanding! This place is better that it looks, location and spaces are great,it was a perfect stay, stuff are very friendly and helpful, Alquin and Cecilia was very helpful so welcoming. I definitely will look forward to stay here and definitely recommend this place to other...
Great Hotel, the check in is fast and easy no problems. The front desk is really helpful as well. I talked to Cecilia from the desk and she was really helpful. The room was very clean and it was perfect for me.
My wife and I stayed for 2 days close to Christmas and we had a relaxing and enjoyable stay. The customer service was excellent. The room was very clean, well maintained and seemed to be brand new. The room came with all the extras needed for a nice stay. I am retired Navy and have stayed in many hotels and would highly recommend the Marina Gateway- a 10 out of 10 score. My wife loved it too. Also, would like to compliment Cecilia (check-in) on outstanding customer service.
Stayed Dec 30, 2020 - Jan 1 , 2021. The hotel was not busy and fully booked. Staff were friendly and hospitable. We were attended by Alquin and Anna on the frontdesk. Rooms were clean but small. In general the our hotel is good
I just enjoyed an extremely delightful holiday comfort experience during my stay at this BW! All BW staff here seemed to be at holiday-best during care & courtesies - which enhanced an already beautiful & welcoming environment. Everything was quality-outstanding in service, amenities, comfort, safety and cleanliness. I also commend every precaution that was utilized to accommodate the current health & safety guidelines & restrictions. And, I noticed everyone was set at ease from any of these concerns with heartwarming professionalism. I can still say much more to compliment my stay. And, this site is definitely my 1st choice in the San Diego area. I've already and will continue to highly-recommend this choice. Special shout-out to Cecilia and Alquin, too! :) Thank you all at this BW soooo much!
The accommodations were great and the staff was very friendly and made my experience even better. The room was clean and quiet, and I really enjoyed everything about my time at the best western. I will definitely be back!
I was very happy with my multiple reservations during the CA Lockdown, the person who was outstanding at the front desk was Annie, thank you very much for all your assistance on all my needs. Great location, looking forward to a future stay there
I chose this hotel because of its location near Naval Base San Diego. The hotel's situation made my commute each morning fast and convenient. Additionally, the hotel is kept scrupulously clean, and the front-desk and housekeeping teams were prompt and professional in responding to my needs as an extended-stay guest. Big shout out to Alquin, Cecilia, Manny, and Nathaniel!
I do really appreciate Reina (not sure if I spelled her name correctly), my daughter is a military service member, PCS to San Diego and Navy Lodge on 32nd St. doesn't have a pet room available and we called a lot of hotel and not even one accept pet I finally went online and saw **BEST WESTERN Pus Marina Gateway Hotel, is pet friendly hotel and called right away and I talked to Reina and she was very helpful and the person who checked us in didn't get a chance to get his name, he was very helpful too. They went above and beyond to help us out. I also talked to Cecilia and Alquin (FD Clerk) morning shift, they're both really nice, courteous and friendly. Also, housekeeping staff are very nice too. Overall, my stay is really good and highly recommend this hotel, safe and clean. Thank you very much, have a wonderful holiday
Hotel was super clean and the staff was friendly. they were accommodating with the small dog we traveled with. beds were actually queen sized instead of full which makes a bigger difference than you'd think. all items in The room worked fine.
I had an issue with my international bank card and could not book another night and I was already on an extended checkout time. The fantastic staff at the front desk,Annie, Linda and Manuel made it happen! They extended my checkout time even longer until my bank issue was resolved. Anywhere else I could have been pushed out of my room until the funds released.This staff was understating and compasionate! I loved the human quality they expressed! This type of customer service is hard to find now a days!
Clean room, great service, friendly staff. Was very satisfied with the pricing as well as the services included. Staff was very courteous, respectful, and kind. One of the better places I've stayed around SD. Cecilia was very helpful when checking out.
Cecilia and Alquin are the main reasons i frequent this location. They are fantastic in what they do and who they are. If i owed a hotel, I'd steal them away and pay them what they are truely worth! This particular hotel is 9+ in all areas.
I would like to Commend my Appreciation for Alquin and Cecillia for being excellence in Accommodating when we checked in, They both gave us a warmth welcome and a Nice customer service the way we feel comfy at the beginning Thank you! You guys Rock!
This hotel is a very good option for any type of getaway. Wether it be a family vacation to San Diego or a business trip. The room is basic bus has everything you could need including a microwave and decent size fridge. The hotel is also conveniently located just 10 min from downtown SD and the mall. Good place to stay!
Manuel Soltero, Other at Best Western Plus Marina Gateway Hotel, responded to this review
Dear Breee1026, Thank you for taking the time to write your comments and appreciation on Tripadvisor. We always welcome feedback from our valued guests to help us maintain and improve our product and services. It gives us great pleasure in knowing that you had an enjoyable stay. Thank you for visiting and we hope you will return soon.
Is very nice clean hotel and staff kind and polite very friendly cecille and Alquin this is our first time to check in nice good quality hotel next time we can check in again here every two wks thank you so much
Manuel Soltero, Other at Best Western Plus Marina Gateway Hotel, responded to this review
Dear CCCroce, Thank you for your feedback and staying with the Best Western Plus Marina Gateway Hotel. We are very pleased to hear that you enjoyed your stay with us. We work very hard to ensure our guests' have the most memorable experiences at our Hotel. We look forward to seeing you again soon.
This is the second time I have stayed at this hotel and all I can say is the staff is amazing. My wife, my sister and I came in on an early flight to San Diego from Cabo San Lucas, Mexico and were received by Cecilia, she was so helpful and allowed us to check in early so that we did not have to wait around or pay an extra penalty for early check in. The rooms are very clean and all staff members are extremely helpful. Thanks again Cecilia!! Daniel Baez
Manuel Soltero, Other at Best Western Plus Marina Gateway Hotel, responded to this review
Dear X9615YBdanielb, Thank you for taking time to give us your amazing feedback. We continue to strive to exceed our guests' expectations. It gives us great pleasure in knowing that you had an enjoyable stay. Thank you for visiting and we hope you to see you in the nearby future!
I had an amazing check in with Cecilia. She was very accommodating and made it possible for me to check in earlier than my reservation time. This is the kind of service hotels need. She made no fuss when I asked about checking in early and was happy to do her job. Thank you Cecilia
Nice and clean room. Thanks to Cecilia for accommodating us. So polite and helpful in assisting us on front desk. I will recommend this place to my friends and families if they have a chance to visit San Diego.
Cecilia was very wonderful and accommodated me in checking us in early. We were even able to upgrade our room for a very small fee. The room was very clean and cozy. The balcony had a great view of Paradise Creek. Even though it was near the freeway you can not hear the cars once you shut your balcony. We were able to relax. Thank You Anniel, Cecilia, and Alquin!
Manuel Soltero, Other at Best Western Plus Marina Gateway Hotel, responded to this review
Dear Mariasingie, Thank you for taking your time and leaving us such a great review. We are thrilled to see how much you enjoyed your stay with us here at the Best Western Plus Marina Gateway Hotel. We strive to make our guests happy and accommodate all of their needs while they are staying with us. We hope when you are down in San Diego again you come back and stay with us at the Best Western Plus Marina Gateway Hotel.
Decided to stay the weekend here and Cecilia at the front desk made it very easy. Recognizing my military ID and offered a discount and informed me of their rewards program which is very very helpful for future stays. I'm very glad I chose this hotel and can't wait to stay again
Manuel Soltero, Other at Best Western Plus Marina Gateway Hotel, responded to this review
Dear Nathaniel412, Thank you so much for your glowing review! We appreciate you sharing how much you enjoy staying with us at the Best Western Plus Marina Gateway Hotel. We hope to welcome you back again soon!
I stayed at this hotel for over a year and I was delivered exlempary customer service. Mr.Cecilia and Mr.Nathaniel did an excellent job at assisting me whenever I had a minor complaint or problem. I will definitely reccomend these services to my friends and family. Job Well Done!
Manuel Soltero, Other at Best Western Plus Marina Gateway Hotel, responded to this review
Dear J1476FEaaronc, Thank you for such a great review and thank you for staying with us for long! We strive to go out of our way to make the tiny details count. We look forward to hosting you again very soon at the Best Western Plus Marina Gateway Hotel.
I am thankful for the hotel staff, specifically our gracious Host, Denise Halliwell, for hosting our very big group (55+) and making our stay as comfortable as possible. A seemingly difficult task of managing the logistics of a group this size was made easy thanks to her tireless efforts. The rooms were clean and spacious, and the amenities were ample. It truly felt like a home away from home. All of our needs were met and I was exceptionally pleased with the COVID mitigation steps the hotel had taken to ensure the safety and health of guests and staff alike. I look forward to staying here again, hopefully sooner than later!
Cecelia made my stay so welcoming and provided the customer service anyone would expect I definitely recommend this Best Western! Thank You so much Cecilia!! Very clean and fully loaded with amenities.
Best Western Marina Getaway hotel is exceptionally clean and EXCEPTIONALLY STAFFED! I am a healthcare worker from New York City and am visiting healthcare worker friends in the San Diego/LA area. I was greeted by Cecilia who not only was kind and welcoming but acknowledged my role an an essential worker (given the pandemic) and made sure to alert me to all of the ways this hotel was ensuring the safety, cleanliness and overall service for guests staying here. I'm staying at this location for 9 nights and feel like the front desk staff and the hotel workers on my floor already know me (and it's only day 2!)! I've enjoyed my stay so much so far and appreciate the steps this hotel has taken to make me feel I made the right choice to trust my travel experience with them. ALL stars for this place!
First time stay stay with Best Western. Beautiful inside & outside, clean, welcoming desk people warm friendly. Room king as pictured modern, spacious. We usually stay with Marriott, Hyatt, Starwood, MGM, Hilton & IHG. So we were surprised how beautiful the place is & its a newer hotel. Definitely stay here only 7 miles from airport & lots of places to eat. We will be back. We traveled often before the world went upside down. So we are taking baby steps back to traveling so its crucial not to be disappointed during your stay. Katrina International
The front desk staff are very accommodating special Cecilia who was always there to help. The front desk are very courteous always greeting guest when they come in.The front lobby is clean and well kept.Cleaning crew are also accommodating and always there to help. Overall our stay in the hotel is exceptional.I will recommend this hotel to families and friends.
Hotel staff are very nice especially Cecilia. The hotel is very neat and clean. Next time I come and visit San Diego, I will check in at Best Western Marina Gateway again in National City or in one of Best Western's hotels.
The manager Aquinas is great man who helped even in time of need and greets me when ever he sees me and is a great manager when ever you need help. Cecilia is always a friendly lady and really nice greets everyone and is always willing to help and is always sweet
Great hotel went without reservation and Cecilla was able to get us two room with queen size bed. Great service and ultra clean room and hotel. New place to stay in San Diego close to boarder and lots of food spots and restaurants.
The front desk Cecilia and Alquin was very helpful and forthcoming in letting us check in early ! Love the people. Everyone is so friendly and eager to help. Rooms were clean and so was everything else.
We are originally from National City but now live in Arizona. Every time we come home to visit we stay at The Best Western Marina Gateway. The staff is always friendly and helpful. I booked our room for the one night we stayed and Cecilia took great care of us. Getting us a really nice room and we were even allowed to check in a lil early. We have stayed here a number of times and as always very satisfied! Thank you again to the staff at Best Western National City.
The staffs were all professionals and smiles when assisting me, especially during the pandemic. From the front desk (Cecilia, Alquin, Alfredo, Annie, and Crystal) and Housekeeping ( Ana, Alma, Maria V, Marta, and all) were all accommodating during my stay. All issues were resolved immediately. The exterior of the hotel was maintained immaculately from the parking lot to the lobby. The interior is clean and well lighted. The pool was cleaned and supplied with fresh towels. To the Staff of BW Marina, Keep Up The Good Work! Much Mahalo you for the Ohana like treatment.
The hotel lobby is very nice and modern. The pool is clean and the staff makes sure only certain number of people are allowed in the pool. Although the pool is kind of small .They have a machine that helps disabled people get into the pool though which is nice. The hot tub is closed off. The pool is only up til 6pm.The fitness center is closed off with a sign that its out of order. The room is nice and big,its wheelchair accessible. The bathroom is big and clean with basic toiletries and hair dryer available. The shower is too high though for me I can't adjust the direction of the shower head which is way to the wall. The fridge is clean. The high speed Wi-Fi is good. I am very impressed with the staff, everyone was friendly, helpful and courteous. The Front desk staff are very good, especially Cecilia who is very helpful and efficient with any of my questions. I would definitely come back to this hotel if I need to.
We had some business near the border and needed a place to rest. I reserved this location because it had the parking, WiFi & awesome late checkout that we needed. It was very reasonably priced and still near the downtown area that we like. The property itself is very nice. It's well kept, updated & very clean. We stay in a lot of hotels & I know the pros and cons of properties. The best thing any hotel can offer is it's customer service. We encountered Ana on the day of our checkout. She was professional, kind & courteous. We too are in the customer service industry and know how valuable customer interactions and proper problem solving can be. We appreciate all of Ana's efforts & when we need to come back to the area, we will choose this location. Thank you!!!
Stayed here with my family twice. Close to everything. Cecilia was awesome! Outstanding customer service it was. The room was clean. The facility overall was dust-free. Definitely would go back again.
Cecilia, who assisted me was very kind and sweet. She helped us with all our needs. It was a pleasure to have her assist me. I felt very welcomed by the comfort she gave. I will always remember my experience here and always look out to be assisted by her again. Xoxo, Edriel (:
Check in was a nightmare! It took the two people at the front desk more than 30 minutes to get us a room - that we didn't book by the way. They couldn't give us the room we reserved - an Executive King Suite on the ground floor (we have service animals). They only had one on the 4th floor. We are seniors and have health issues so with the dogs it would have been impossible to be on the 4th floor. They gave us keys to 3 other rooms for us to look at. We chose one of them (not a king suite) but they said they couldn't change our rate even though the room wasn't what we booked! The gal took us to another room on the ground floor that was a tiny king room. The only good thing about it was it had patio doors for us to take the dogs out. The room was not cleaned properly - let alone disinfected like the new Covid-19 guidelines state they should do. The vanity in the bathroom was filthy with soap scum and dust and dirt all over the front of it. There were long black hairs and shorter curly ones in and on the side of the tub (my hair is white/grey and my husband doesn't have any!). The carpet was stained and filthy as well. And when the gal took us to show it to us she had to grab a trash bag off of the counter where the microwave was! Dried blood on the hall door and one of the lampshades. Thank heaven we brought our own Clorox wipes and Lysol cleaner with us. I had to clean everything before we took off our gloves to use any of it. We took the room because we had driven for hours and didn't want to have to find another hotel at that point. They were able to "offer" us the regular rate for the room they gave us for the first night and then raised it for the last 2 nights - a Monday and Tuesday! SO why couldn't they do that for the room we chose earlier? Also the guy at the front desk (Manager?) told her in a foreign language that she couldn't give us the executive King Suite (room type we originally reserved) on the second floor that she told us she had available, because it wasn't near the stairwell. However it was directly above the room we stayed in and that one was next to the stairs and the exit. Was he discriminating against us because we are seniors? Isn't that age discrimination? Why didn't he want us to have the room we booked? It's not like we weren't willing to pay their exorbitant rates (even in this time of coronavirus where you would think they needed any business they could get) after all we reserved the suite in the first place so obviously we were willing to pay for it. And to charge those rates is price gouging in the first place, since the restaurant was closed, the pool was closed, no room service, no grab and go breakfast as promised at time of reservation and limited staff. You think they would offer much reduced rates. But it was the opposite. Are they charging the guests they DO get higher rates to make up for their losses over the last 3 months? And to add insult to injury, they turn the sprinklers on (manually) at 9:30 - 10 am and they spray all over the walkways and the grassy areas and patios so that you can't get to your car! My husband had to call the front desk to ask them to turn them off so we could leave the place. It's obvious they just don't care about their guests. They got our money and that's all they cared about. We will never stay there again. In fact, I doubt we will stay at any BW from this point on. How this hotel ever got the "PLUS" designation is beyond me. And I would know since I was a manager of Best Westerns for many years. I know what their standards are - or used to be, at least.
Just want to start off by saying a stared Hotel is Based off Customer service ! Hotel Best Western Plus marina Gateway, 3 star hotel that is a under statement ! 5 star when it come to my rating! I've been to plenty of 5 star and didn't get what I payed for . All staff Great with Greeting , conversation , answer question , asking you the question before you have to ask. Which means they are very consumed with their work. A special thanks to Reyna who made my night by making me Feel at home She is very professional but right away greeting and making you feel as if you're at home which is a goal when you are staying at at at a hotel service if it wasn't for Reyna and to the top of the line I wouldn't be putting this in I recommend you stay if you are in town. Dry Clean , comfortable beds , & amazing area next to bay .Thanks again to Best western plus marina gateway hotel , Reyna & staff members . Have a great day & night Enjoy your stay!
Dog barking from 6am to 9am. Grab and go breakfast was promise during reservation time . Not available at hotel I had to get breakfast at Dennys pay 40.00 smh. Internet connection was horrible.. nice hotel do!
Disgusting behavior and a very apparent lack of concern for their guests well being from this Best Western's customer service department. A few months back we had booked a three night stay at this Best Western for a friend's wedding. The wedding was postponed in accordance with San Diego county ordinances and the spread of Covid-19. This GLOBAL PANDEMIC killing thousands (so far) clearly makes everyone's health and well being the top priority globally. We called to cancel our reservation and request a refund 11 days prior to our reservation, only to have our refund denied by management as well as corporate. We were met with attitude from the clerk who assisted us as if our request was unreasonable - I will not get into that, we simply wanted our reservation refunded. They stated that their terms deny refunds within 14 days of the reservation, however we did not have the luxury of having the extra time to call ahead due to the rapid spread of coronavirus. We requested cancellation as soon as we heard of the wedding being postponed. Instead of meeting our request with understanding for the obvious concern of national public health, this Best Western cares more about profit than the health of their guests. This behavior is abhorrent and shows how ridiculous the values of management are here. The disregard for the health of their guests makes me wonder what else they don't take into consideration here. We will not be patronizing this hotel and are disgusted by this lack of basic human compassion when a highly contagious and deadly virus is killing thousands worldwide. If management would like to respond or refund our claim, I will happily update my experience accordingly.
Best Western Plus hotels are really nice and this one did not disappoint. The front desk people were friendly, upbeat and helpful both in check-in and check-out. Room was clean and spacious. The restaurant is not on-site, but rather across the parking lot.
I spent 3 nights in this hotel (Wednesday, Thursday and Friday nights). The room was clean, very large and accommodating. A king bed (a comfortable mattress but lousy, lumpy square pillows), heater/a/c, large wall length windows, desk and a TV with sanitized remote control on top of the dresser. There is a mirrored closet in an alcove with a lockable safe, iron and board. Across from the closet is a mini fridge, microwave and coffee maker. There are plenty of lamps and lighting. In the bathroom there was one sink and wonderful citrus shampoo, conditioner, body lotion and soap. There was a tub with shower, rubber bath mat and plenty of hot water, also plenty of towels and a hair dryer. There was no smell in any room. The front desk was helpful and pleasant with a stylish lobby. There are 2 elevators. Plenty of parking on site that was fairly well lit. The hotel is located right off the Interstate 5 freeway. The only thing I would change is to offer some type of breakfast. There is also a coffee maker in the lobby. (The restaurant (Goodies) across the parking lot wasn't great.) You'll need to drive a ways to get to another restaurant. All in all, it was a nice experience. I would return (but please get a few things for breakfast).
In town for a conference and what a nice hotel! Nice walking path on property with views of the city! Room was wonderful! Lots of personal touches! Check it out! Also, close to freeway and if heading to Baja for the day easy access! Enjoy!
The best employee was named Crystal. She was super nice gave me so much info, polite funny if she wasent married I'll ask her on a date.I honestly had the best hotel experience in San Diego when I stayed at best western .I went fishing across the street ,so convenient I caught 17 bay bass in 2 hrs .
We came in with three kids and Cecilia gladly looked over and entertained our kids. Thank you Cecilia ! You were very helpful and knowledgeable at what you do. Keep it up! The hotel is very clean and it's surrounding areas and it's close to every thing.
It was super late when I called to book a room. Service over the phone was quick and easy. When we there, this place is BEAUTIFUL and CLEAN plus SMOKE FREE!!! Check in and check out was fast. Great customer service, very friendly staff, and my room was perfect. It was only a one night stay but I'm going back and stay longer next time!!
We just returned from a 3 night stay at BW Plus Marina. All in all a great stay! The staff was outstanding and professional at all times. Uli at the front desk was wonderful! There is no breakfast, but they do have a Keurig machine with a great assortment in the lobby every morning. The in room coffee is fine, but if you need a larger cup, with a travel lid, and more selection then hit the lobby before you head out. Our room was on the 4th floor. We had a balcony which was a nice bonus but the hotel is is sandwiched between the railroad tracks and a busy highway so noise is a factor when you're outside. Don't expect to be relaxing much out there. However, the rooms are very quiet! Not once did the highway or train noise keep us awake. Great beds, pillows are hotel pillows but we all slept very comfortably! Rooms were very clean and comfortable. Ours had a separate living area which was ideal traveling with our son! The pool and hot tub area is really nice and they have done a great job using landscaping to make the area feel more secluded. No fee for parking and the lot felt secure. There is a restaurant in the same parking lot. We ate breakfast there one morning. It was good, but a little pricey. Note, on Friday and Saturday nights that restaurant has live music. Fun, however if your room faced that direction it would be noisy or sure. We would absolutely stay here again and recommend to friends and family staying in the area!
It was my 6 yr old daughter, 4 year old son, and I. We stayed in the 2 Queen Bed Suite and my bestie's family met us there. From the time of check-in to the time of check-out, the staff was very friendly and helpful. The property was always spotless...I actually thought this was a newer built hotel but after speaking to Alfredo at the front desk, he stated that they had been there for 13 years! This goes to show how the management makes sure everything is cleaned to the “T”. I love that they have a refrigerator and a microwave in the suite, which is great for families. They have a pool and jacuzzi but since we visited during the winter we didn't have the pleasure of utilizing them. I will definitely come back. As a matter of fact, my 4-year old son was very upset when we were leaving. His exact words were, “But I LOVE this hotel!”
I travel a lot for business but have not stayed in a Best Western before. I was really impressed! It is a very nice hotel and a great staff and very convenient location. I would highly recommend staying here.
This hotel offered a great value for a quick jaunt past San Diego. Service at the front desk was great, the bed was the highlight, most comfortable of any hotel I've stayed in thus far. Hubby has back problems and he said the same about the comfort of the bed. My only complaint is no breakfast as I've come to expect at BW, but to be fair, I didn't check before I booked since I assumed all BWs offered this. This hotel was only a 15-20 min drive from everywhere we wanted to be. Would stay again when in the area!
The hotel was clean and the staff was very accommodating. The check in / check out process was professional and efficient. The internet was fast and easy to log on. The facilities were clean and always accessible.
We have been coming to this area for the past 4 years, hotel is always beautiful and clean, staff wonderful. This year Cecilia at front desk was Awesome, gave us a upgrade and very large room. Thanks for making our stay here great
First time here and staying at this hotel and was helped at the front desk by Cecilia. She was very friendly, easy to talk to and very accommodating! The place was clean and very comfortable. Would recommend 100/10. Would definitely stay here again!
Great service, take out was fast, reasonable price and friendly staff. Highly recommend the hotel. The reception staff was super attentive and had everything ready for me as I arrived. At check out the same process, fast and friendly.
The price of the room was excellent, and the room comfortable with everything I needed. It was easily accessible to the freeway, and close to everything I needed. The bed was super comfortable! Overall a great stay.
The rental car company at the airport told me this happens often in San Diego, almost daily. In fact, my Lyft driver said it's happened to him 3 times where he lives to his own car parked on the street in San Diego. Overnight, someone punches in the back seat car window. Nothing was stolen. The only thing I had in it visible from outside was my white iPhone USB cable. Everything was still there: a neck pillow in the trunk, travel documents in the glove compartment. Filled out police report. Paid the rental company $200 for the broken window. Car was parked 20 feet from my hotel room.
I traveled with my wife AND kid AND It was comfortable, and great. We loved the pool and the hot chocolate. The loby was beautiful and the room really nice, it was heated. We enjoyed the tub as well...
We always stay here when we are in San Diego. We usually get a suite which is very spacious and affordable. The parking is free. The pool area is nice. The location is right off 5. The customer service is amazing!
I really enjoyed my stay. Clean simple rooms. Comfortable beds. Nice roomy bathrooms with good toiletries. Service was good. Staff was friendly. Safe location. Rates were great. Plenty of parking and it was free! No fuss no BS. I would certainly recommend this to others and plan on staying here again on future travels.
Very kind and accommodating staff during a difficult medical emergency. Very clean (remote control had its own cover) with great amenities (Business/fitness/pool/jacuzzi) and a long walking path out back. No continental breakfast. They partner with the adjacent restaurant that will deliver, but it is not part of the BW, and not very good food.
I stayed at this location for almost a month, only con I can think of is no breakfast offered onsite. You can walk across the parking lot and grab food at the diner, or even order it up to your room. Front desk was always kind and responsive, especially Cecilia. Would recommend to anyone staying in the area, no matter how long.
We spent two nights the property facade is well presented externally with ample parking , the location is convenient for the freeway but the area itself is highly industrialised and really very unattractive . The reception is standard for this category of hotel , checkin was efficiently dealt with but a little perfunctory check out was similar.its unfortunate that we were not told we could park by our room and ended up pushing a heavy trolley of luggage through a series of long winding corridors. The room was reasonably spacious and very clean , as was the bathroom ,towels ,linen and toiletries were average quality. Sleep quality was good and the room was very quiet. Housekeeping maintained the room as expected. Additionally there is a small fitness Center and a nice pool .I spend six to eight months a year travelling the world and am very fortunate to usually stay in five star properties , despite this property being a lower standard than I'm used to I was very satisfied and felt they offered good value for money.
We stayed at this hotel for 4 nights while visiting the San Diego area, selecting it mainly because it was so affordable. Upon checking in, we were so pleased to see how clean and nice the hotel was! The front desk staff, especially Cecilia, was so friendly and helpful. Our room was very spacious, quiet and clean with a nice view of the pool. We were really happy with the comfort of the bed (although the pillows were just a touch too firm) and the overall comfort of the room. The bathroom was a bit small and the shower head could have been a little better, but I assume that they had a water-saving head on it to help with water conservation. The only “negative” about this hotel is that there aren't many dining options nearby, except the sports bar next door and a few fast food options on the other side of the interstate. There are no shopping/grocery options without driving several miles (not even a gas station or 7-11). Granted, the hotel is very convenient to the highway, but it is not recommended if you don't have a car. We would definitely stay here again, however. A nice hotel, overall.
Property is well maintained, staff were awesome. Very easy to access many great locations to visit. Parking was plentiful. Rooms were very clean. Pool and Hot tub were amazing. I still think the highlight was the staff!
Friendly and very accommodating hotel staff .The buildings are well kept and maintained. The swimming pool and Jacuzzi are stress reliever after long day of work. It access to major freeway Interstate 5 is very desirable.
This is very well-kept attractive hotel in a convenient location right off of the 5 fwy but it IS NOT at a marina. Some rooms have a distant view of the bay over the railroad tracks, docks, and navy ships. The rooms were well kept and appeared new with the conveniences of a fridge and microwave and comfortable beds. Staff were friendly and helpful. We walked to the adjacent restaurant, Goodies Bar and Grill, which had standard fair and had tvs to watch football.
Staying at the Best Western Plus Bay Marina in National City, San Diego, was a wonderful experience. The staff were extremely helpful, professional, cheerful, and courteous. The check-in staff were very personable and made me feel very comfortable. When I got up to my room and the key didn't work, the cleaning staff immediately opened my hotel room door and offered to have my keys redone. There was no grumbling or hesitation to do what was necessary. I would go to this hotel again and again in the future. Thank you, Best Western, for making me feel comfortable and safe.
Great hotel in terms of the facility but the mattresses need to be replaced. I am a corporate customer but keep getting asked to cover incidental charges. I would like the place but I get better service at other Best Western hotel a in the area.
Our stayed in BW Marina Gateway hotel was incredible...the room was really cleaned and it was spacious as well...we felt like we were in our own home...the front desk lady name Cecilia was very polite and humble down to earth person... I would recommend this to anyone in my family and friends to stay in that hotel...we would likely will go back and stay whenever we were in town...thank you
We reserved last minute on the BW website for a same day arrival. After we reserved it we found it cheaper on Expedia. We called and they let us cancel our reservation and purchase the cheaper one! We got there to check in, the staff was really enjoyable and nice. They checked us in very quickly and let us pick what floor we wanted. The room was AMAZING!!! The bed was soooo comfortable! Everything was super clean and the shower was to die for. Crazy hot water. We loved it. We will be back again!
Nice room, clean, convenient location, fair price, but lacking free continental breakfast. I had an issue with unsavory characters and room appliances, which were satisfactorily resolved. Nice installation.
Upon my early arrival Cecilla greeted me and checked me in even if I arrived early. Best western are always easy in and out, great reward program and always friendly staff. Will keep booking Best Western.
We always stay at the Marina bay while visiting SD no issues never well kept. Keep in mind no breakfast on site but the restaurant across is offer a discount for BW guest If you accumulate BW reward points make sure they offer you your points instead of a snack bag the desk clerk just gave us a snack bag but we were so tired from 11hr. drive I didn't even think to tell her I want my points instead of a snack bag
I had a great experience on my check in with Cecilia. Room was very clean. Food service was great. Coffee was good. Fitness center was adequate. Internet was was enough for my use. Pool was available.
We stayed here for 3 nights and a great experience. This Best Western is the only one we have stayed at that did not have a free breakfast. Everything else was great We had a room with a balcony overlooking the pool and enjoyed our stay here.
This hotel was amazing. Very clean. The staff was extremely welcoming and friendly. We didnt have an issues checking in and out and they were very accommodating with our dog. We will definitely stay at this hotel every time we go to San Diego.
This hotel was just average at best. Nothing special. The "view" was questionable. This place and our stay could have really been improved if a complimentary breakfast was included. The restaurant next door had kid friendly dinners for my kids.
Trash from previous guest still in room, changed internet password without notification, faint sewer smell in bathroom, no sound barriers between floors (no top floor option) & unprofessional call from guest services on check-in day (Jose).
Great clean hotel. Front desk folks were great. Wish they had a better morning tea and coffee selection. Only had a kerig with no dark roast. But this was pretty minor. Highly recommend you stay at the hotel. Also wish the shuttle would take you downtown or to a mall as is a little out of the way.
The front desk staff was great but the room wasnt cleaned the 2nd day, no fresh towels were left, the air conditioner and clock were broken and not fixed when we reported it.bthe TV remote didnt work most of the time
This is a very nice clean hotel. Loved the way it was laid out. Rooms were nice size, quiet and the bed was comfortable. The only thing I did not enjoy was the coffee bar in the morning. They only offered one kind of tea and the coffee was not very good. I miss the fresh coffee that used to be offered.
If you are in the military and looking for a place to stay during a TDY look no further, this place is the place your going to want to stay at. Prior to arriving to my 45 day stay, I coordinated with Ms. Denise, she was very nice on the phone and helped book me at a great rate. Once I was there the staff was more than helpful in getting me situated and took care of multiple request without hesitations. Shout out to Ccilia who signed me up for the best Western Rewards program that I have taken advantage of for free rooms. If you are in the military, take advantage of this great place and enjoy the restaurant Goodies near by.
Although we normally stay in the Hotel Circle area I loved this hotel and it wasn't to far from SeaWorld. It only took us 15 mins to get the Mission Beach and SeaWorld. There was an InandOut Burger, Denny's, Chick-fil-A, Starbucks, and other restaurants near by. Not to mention the restaurant next to the hotel. Great location if you're not looking to stay in the hotel circle area. Very clean, awesome staff.
I was so pleased with the hospitality this hotel gave me and my family we will definetely be back. Outstanding customer service and such a clean environment, also they went above and beyond with everything especially transporting us.
Spent Sunday night 8/4 before traveling to Borrego Springs. This hotel is top notch. It's in a great location and is beautiful. Great parking available and excellent front desk staff. We were immediately checked in and had a great room with a king bed, the room was spotless and well appointed with excellent furnishings. The linens were in like new condition and the carpet was clean and also in like new condition. The grounds were beautiful. We didn't use the pool but it looks great. All in all I would definitely stay there again.
I began my interaction with Alfredo, he was diligent in assisting me in obtaining my reservation/confirmation. Next I was contacted by the manager to make sure that I had a great experience with making my reservation. I was treated with smiles and pleasant attitudes by each and every employee on staff during my stay. Five Stars all around!
Stayed here again, after staying in a different hotel last year and this visit was so much better. The staff was very friendly, rooms and shower comfortable and decent size. No breakfast, they do have coffee in the morning via Keurig pods and creamer. Overall pleasant stay, decent price, will chose next year again as well.
We were going to a convention in San Diego and found the hotels near the convention expensive for the amount of time we would be spending in the room. This hotel was just want we wanted . It is well kept throughout the hotel and the staff very nice and helpful. It has a nice pool and hot tub in an enclosed area. The bar/restaurant across the car park (Goodies) will deliver to your room . There were other food outlets only a short walk away . It has great access to the freeway so easy to get into San Diego or other local places . When in the area again we would happily stay here again .
I make regular monthly visits to this hotel. The hotel is in a convenient location right next door to the San Diego Naval Base and just minutes away from Downtown San Diego. Their customer service is outstanding and will bend over backwards to make sure things are right. It's not uncommon for management to directly call me in my room shorty after checking in to see if I'm happy with my room. Highly recommended!
Hotel grounds and lobby are extremely well kept - makes a great first impression. Front desk staff welcoming and always smiling. Our room was clean, well appointed, and a good size. Refrigerator, microwave, coffee maker in each room. Self laundry facilities with 3 coin-operated washers (1 was out of service for a few days) and 3 dryers. Pool was decent sized, pool area also clean and had plenty of towels available. Keurig coffee service was available in the lobby daily until about 10:30 or 11 am. We stayed at this same Best Western Plus a year ago so we knew what to expect and am impressed that the hotel has been maintained well. The only issue we had with our stay this year was that the hotel is next to railroad tracks and trains will pass by in the middle of the night sounding their horns. We're talking anywhere between 2 and 6 am, two (sometimes three) times a night. Despite using earplugs we brought with us, we were awakened each time. Didn't make for a restful night's sleep unfortunately. We were not made aware of this at booking or check-in and the hotel was full so we couldn't move rooms, which would have been further inconvenience. I don't recall hearing the trains last year or we would have reconsidered staying there this time. As it is, if we were to stay there again, I would request a room opposite side from the train tracks. But really should have been told about the trains at booking or check-in.
The purpose of my stay was to join my husband for a trip to his conference that was held in San Diego. I was a little disappointed that he was booked for this hotel because he was hoping to be within walking distance to the conference but I have no complaints about this hotel. The hotel was beautiful and it was a quick drive on a straight path to the convention center so I could easily drop my husband off each day. The rooms looked newly renovated, the grounds were immaculate. The pool area was very nice and there was ample shade and sun!
We really liked this hotel. The photos don't do it justice. The staff was very nice, and the feel of the hotel is great. Nice lobby with wide and lovely hallways. The rooms were nicely decorated and very clean. Loved there was a laundromat available, office suite, and vending machines. Coffee in the lobby and the room. There's a great pool and jacuzzi. The grounds are beautifully landscaped too. There's a restaurant m, Goidies Bar and Grill next to the property which I believe delivers food to your room. There's also a Denny's and an In and Out Burger. We took along our Labrador, and this worked out perfectly. I would suggest you bring along a clean blanket to cover the bed in case the dog decides to jump up. Mostly he enjoyed the cool tile floor by the door. Only negative comment I have is about the pillows. Bring your own if you have any neck problems. The ones they have are square and honestly feel like sandbags. Otherwise the beds are very comfortable. There's not much to do in the immediate vicinity. We were visiting family in Bonita. Went to Coronado via the bridge and it took only 10-15 minutes to get there. (Not during rush hour). We will visit this hotel again...with our own pillows in tow.
I wanna say thank you to the front desk receptionist Cecilla. When asked if we could check in early she gladly helped us and coming from a early i was ready to lay down! So just her excellent and up beat attitude really helped make the process so easy and relaxing. Definitely recommend staying here and also recommend you guys to ask for her when checking in!!
Do not stay Friday or Saturday nights unless to demand and get a room facing the marina.I booked 3 nights. However, Fri & Sat nights, Goodies, the restaurant across the parking lot plays VERY VERY LOUD music which vibrates through the walls. My real problem is when I checked in at 3pm on Thursday, I was not informed of the Loud music. Friday night, I complained and asked for another room but there was nothing they would do. "Sorry but you should of been warned."
We stayed 4 days out of a 9 day vacation. This hotel was so clean, fully stocked, had a larger mini fridge, a sanitized remote, a closet and safe. Three washers and dryers that all worked!!! Technology room and workout room, very useful. The staff was polite, kind and helpful. It had everything we needed and wanted. Coming from the Luxor in Las Vegas, which was very disappointing, this was a welcoming relief. We accidentally left behind a hat when checking out at 4:30am. Cecelia and Brittany both worked with me to get it shipped back to Wisconsin. My son is so grateful. Thank you for the overall experience at the hotel. I highly recommend it. The only negatives were no breakfast offered and there is a restaurant near that had a loud band Saturday night. It was hard to get to sleep when we had to get up at 4am for our flight. However I still recommend this hotel 100%
San Diego is about an hour from our front door, so hotel stays there are rare. We go to a concert or two a year and will stay overnight when we can to avoid the late-night return drive. Other in previous stays during summer vacation season, we went with a slightly cheaper option and regretted it. We were very happy this time, however. Outrage choice wasn't the cheapest but it was definitely below average. Yet the service was far better than average. We arrived before our check-in time, and were given a room with no problem. The staff was helpful and cheerful in every interaction. The room was spacious, super clean, quiet, and comfortable. We've found our go-to spot the next time we're in ton for a concert.
Stayed here for a trip for work. The staff was very helpful and friendly. We were greeted every time we entered the hotel. Although there isn't provision to dine on site the is a restaurant/bar across the parking lot. I will definitely stay here again on future trips and have recommended it to my coworkers.
Hotels in the San Diego area are ridiculously expensive. I found the Best Wester Plus Marina Gateway Hotel to be the prefect solution. The hotel is clean and nicely decorated, the staff is very friendly and helpful and the hotel is really not that far from all you want to do in San Diego. I stayed three nights with my daughter and two of her children and would highly recommend BWMG as a place to stay when visiting San Diego area.
Nice Location, plenty of parking, easy freeway access, room was great and friendly staff. No issues to speak of. Bar & Grill eatery on site - nice place, but a bit pricey. I would definitely stay at this hotel again.
My mom and I enjoyed a one-night stay at this property. It was an early Mother's Day celebration. The property is nicely renovated, very clean, and our room was spacious and comfortable. Located right off the freeway, it is a very convenient location. We had a great visit and hope to return soon!
As soon as we entered the property here it was Manny Soltero who warmly welcomed us with his big smile, helpful advice and great tips of places to visit. The room was clean and the bed it was really comfortable. The trolley line is really close by (7 minutes walk) and cheap/easy way to get around... Great location, safe to leave the car parking in from (which was free, some hotel in SD charge a fortune for parking). The only down side of this hotel is not bar or food. The restaurant across the parking lot (goodies) has a huge opportunity for improvement. See separate review.... Hotel highly recommended !
The place was clean and quiet, close to the beach and nice restaurants. The staff is very friendly and accommodating. Me and my friends were very tired from a long drive and Front desk Cecilia helped us to get an early check in. Highly recommended if you're going to visit San Diego.
This was the most clean I have seen a Hotel in YEARS! Manny the manager is friendly and gets you taken care of fast so you don't have to worry about a thing. The location was perfect for me. I was visiting my son at Naval Base San Diego and it is one exit on the freeway so traffic was not an issue.
I needed a location close to where I was having some work done. They recommended this hotel and I was very pleased. Nice room, facilities, and perfect location for me. There are also close restaurants and other services.
First of all i want it to say WOW !!! Staff are very helpful and friendly. We stayed there for a couple of days and forgot my keys i didnt notice it till i got home 5 hr away drive. I had call the hotel and they immediately took actions and found my keys and top of it all they send it for free.... nice and clean hotel.. thank you specially to the staff name vivian. I definitely recommend this hotel.
Cecilia was very helpful and exceptional! My family and I had a wonderful time staying here. The place is very clean and the staff is wonderful! We plan to stay here again next time we visit the area.
I booked this hotel for a group of 25 people. Manny Soltero made the booking for me - his service was excellent, from booking until we left. He made sure we were comfortable and well looked after! The hotel was clean, comfortable in a great location. It's close to Coronado Island, the beach, the airport and restaurants which are 5 mins away (fast food, Denny's, etc.) The rooms were clean the beds very comfortable.
We stayed here for a little mini vacation with friends and family. It was conveniently located near the Gaslamp, the zoo, and not too far from the beaches. The staff is very friendly and accommodating, and the hotel is clean and relatively comfortable. Or room had a lovely view of a parking lot, lol, but luckily we didn't have any problems with noise. They have a small little pool and gym within, but no breakfast, although there is a restaurant right across the street. Our last night there, one of the circuit breakers tripped and we had no light in the bathroom. We called the front desk, and they sent someone up, but they weren't able to fix the problem until the next morning right before check-out. We all showered in the dark with our phone lights, which was a bit inconvenient. They offere us a $30 credit at the restaurant across the street for the inconvenience, but we weren't able to use it because we had to catch a flight. It's a good bang for your buck. Other than the blackout in the bathroom, we had a decent stay.
We were not disappointed with our decision to stay at BW Marina Gateway, We usually booked places closer to the city with disappointing results. Imperial Beach was not crowded and parking there was easy to find. We will book BW Marina Gateway for our next trip to San Diego ;)
JeffBW619, General Manager at Best Western Plus Marina Gateway Hotel, responded to this review
Dear O7066LAjohno, We are so happy to hear that you had such an enjoyable stay here at our hotel. I am happy to hear that our location was convenient for you. Thank you for taking the time to write a review on TripAdvisor. We appreciate your compliments and feedback. It was a pleasure to have you as our guest, and we hope to see you soon in the future. Sincerely, Jeff Moser Best Western Plus Marina Gateway Hotel
We spent 5 nights and enjoyed our stay very much. We arrived earlier than planned and the front office staff ensured that we could check in early. Super friendly and attentive staff throughout the stay. The room was very clean and spacious enough for 2 adults and 2 children. The pool was great. The fitness room was clean and all the machines worked fine. Free wireless internet throughout. Parking was easy and FREE. Restaurant right across from hotel. Only minor issue were the pillows. They are kind if small and not very comfortable. We really enjoyed our stay and would definitely book again.
Stayed with my family for a few days. Staff seems nice and it is clean and big hotel. We really enjoyed the heated pool and spa. The room was big with a comfortable bed and brand new big TV. A little noisy at night from the hallway. Not that deliberate noise just noisy when people walked by. There are plenty of eating nearby. We did not try the grill next door though. I can recommend this place to anyone.
I don't like to leave tons of words here. What I can say for sure is don't even try to look for a better hotel for this price in San Diego. Room was clean, personal was extra friendly, the location is ok.
Everyone here was so friendly and would smile and say hello. They all made you feel welcome. They made sure to thank me for being a member and told me if I needed anything to not hesitate to ask. I would highly recommend this hotel. It is so close to practically everything .
I was extremely pleased with my stay. I was surprised to find the hotel was not new as it was in great condition. The staff was attentive, courteous and polite. Rooms were very comfortable. Bed was just right. I would recommend this property to anyone staying in the San Diego area. I will be back!
My family came to San Diego for a track meet at San Diego State University. When we arrived we were greeted by a wonderful lady named Cecilia who assisted us as if she was related to us. My wife is claustrophobic and has her bottom four disc in her back fused together with screws. Cecilia placed us on the grown floor so we did not have to ride the elevator. She was an answer to prayer. She answered questions,gave directions and when we left we feel that we had made a good friend. You are lucky to have her.
Arrived after a long flight, only 10 minutes from the airport. Lots of free parking, check in staff were brilliant when they found out it was my partners birthday the manager went out and bought a slice of chocolate cake. Spotlessly clean, very comfortable bed and great free wi-fi. Various food outlets and public transport a short walk away. The trolley takes about 10 minutes to get to downtown, for 5 dollars you can ride all day. The only negative was the club adjacent to the hotel has live music on the weekends they play until around 23:00 we enjoyed it but perhaps not suitable for young children. Or get a room away from the music. Five stars well worth a visit.
The receptionist (Cecilia) is very hospitable and accomodating. Definitely making reservation at this hotel next time. It's the first day of this visit and she just made it promising. *** Love the $30 restaurant voucher
Friendly staff, clean room, included microwave and fridge which were helpful. Bathroom was good size, large closet. We were on the first floor. No breakfast offered but facility has heated outdoor pool and hot tub. Close to highway with easy on and off. Crowded parking. Some resturant's nearby.
Very clean and modern facility inside and out.Helpful staff,easy parking.Freeway close,all facilities provided(microwave,fridge,coffee),friendly warm staff.Great value and reasonable hotel rates.I will stay there on my next trip.
I travel for my part time job and I like to feel safe, so with the guests having to walk in and pass by the front deek in order to access rooms is a big plus. The staff are always helpful and pleasant. The sports bar next door is convenient as well as some fast food places across the freeway.
My husband and I stopped in to check the place out before making our reservations because we were in the area. This location is not where we normally would stay but it was convenient for what we were dealing with at the time. We were very surprised and pleased with the hotel and the manager who showed us a room and all of the amenities. The hotel is very clean and the beds are very comfortable. The hotel also has handicap parking right next to the entrance. The customer service is also very good. I would gladly stay there again.
My wife and I checked in after a long 6 hour drive, and the staff helped us feel welcomed and were also very helpful. We love being members and I wouldn't stay any where else. The location, staff, and rooms are perfect.
The room was clean and in good condition. We had a air trap sewer gas problem in our room and the management immediately relocated us. Restaurant in the same parking lot. Great location puts everything within 20 minutes. Front desk was very courtyard. Would recommend.
The hotel had was a great stay with excellent service, staff, and amenities. The pillows are to hard, but that could just be my preference. Also, I did not ask the front desk if they had other selections.
This place is excellent in every way! They were clean, comfortable beds, and an excellent price! Staff went out of their way to help with anything we needed! I would definetly stay there again next time I am in the San Diego area!
Hotel was very clean clean and staff was very friendly. Customer service was superb!!!The room was great had a modern theme and everything is well maintained. The prices are decent for the area. We will definitely return.
The house cleaner left behind a pair of men's trousers underneath the bedGod only knows how long they've been under that bed. We were so disappointed and disgusted!.we brought it up with the front lobby and as a courtesy they gave us 3,000 courtesy points but I ended up getting a $30 charge on my Visa card for those $30.00 !!.So I get charged $30 for complaining about the dirty room. What a joke
This hotel met my family's needs. It was inexpensive, and close to San Diego (about a ten minute drive from downtown). This is a budget, no frills hotel. Staff were friendly. The room was clean, though I did find two stray hairs left behind from previous guests. I guess you can't find them all! Not a bad stay. If needing a good budget hotel in the future, I would consider staying here again.
The rooms are big and spacious and free parking is always a plus. The staff was very nice and helpful and allowed us to move rooms when people started smoking (in this totally non smoking hotel...) next door and in the corridor which really seeped into our room. The area nearby is quite boring but there is a restaurant just outside that have live music (but only to 11 pm). We really like Best Western Plus (stayed in a few different ones) which are more expensive than motels but not that much, and that have a way better room and service quality. Recommended!!
The hotel was a very nice. I liked the location, the size of the room and the location. The staff was pleasant and helpful. If I am in the San Diego area again and am in need of a hotel I will definitely consider this location.
On several visits to The Marina Gateway Hotel I have never received anything but the highest level of professionalism and respect from the staff at this hotel. I highly recommend this hotel to anyone looking for a great location, great experience and great facility. They are a huge asset to the Best Western organization.
Just off the highway the hotel is convenient for travelling into Mexico or to San Diego, downside is its a bit noisy, what with the railway on the other side. But such is the cost of convenience. Rooms are spacious and clean, unfortunately mine suffered from a noisy a/c unit. So a good ambassador for the brand.
Very nice hotel. I was traveling alone and staff was very accommodating to move me from a ground floor room. The hotel was very clean. The rooms, common areas, and grounds were very well kept. It was in a good general location.
Great hotel off highway 5 but just 10 to Gaslamp and other attractions. I am a Best Western member so I will tell you I have stayed in many of this chain hotels, this is one of the best. You should have no complaints from this location. Rated excellent on hotel.com, I agree Hotel staff was great very clean
super clean, friendly staff. i booked a room thinking it had a balcony, when it turns out that it hadn't i asked to change it to one that have, and the front desk lady i believe her name is Cecilia changed it immediately which is super nice of her to find me another room that quick. definitely recommend this place for the outstanding staff.
My boyfriend and I took a last minute getaway trip for his birthday to San Diego. Found this room on hotels com and it was an additional 15% off so I booked it instantly. The location is good. The staff was very friendly and nice ..the rooms were clean and the lobby was decorated very nicely for the holidays! Will definitely think about Best Western when need a place to stay .
Awesome customer service. Mr. Alquin and Ms. Cecilia are very helpful. Needed to check in earlier than usual and they are both very accommodating. The room is very clean, homie and most of all affordable. It's highly recommended. Thank you so much!
The Marina District of National City is relatively new. The Sycuan Tribe of San Diego County used their casino profits to restore this area since their ancestors used to fish here. This BEST WESTERN PLUS is very nice, with a simple elegance. The Interior and outside grounds are very nice. The parking lot is HUGE, plenty of room for larger vehicles. NO RESTAURANT, No continental breakfast. Next door is "Goodies" restaurant, which is like a Denny's or
The room was beautiful, the 12 o'clock check out was very thoughtful. The customer service provided by the 2 gentleman at the front desk was SUPERB! The grounds were perfectly kept and the room was exceptionally clean and comfortable.
Super fast check in... friendly staff.. the bed was super comfy... and check out was just as easy. Overall had a great experience, plus the location is great. Next door there's also a cool restaurant/bar with live music... oh and the parking was great. Usually in San Diego it's super hard to find parking and expensive... was neither. Really enjoyed my stay.
I have been a returned customer since 2016. I stay in this hotel every time I am in San Diego for business and personal. I want to thank the front desk staff: Oliver, Cecilia and Alquin for providing me with excellent customer service. Thank you for going above and beyond in providing me with excellent customer service. I initially booked for one night but ended up to stay another night. Kudos for Oliver that I was able to get a room for another night and ensuring that I have an excellent stay. The housecleaning also very accommodating and really clean my room. The hotel is meticulously clean, well kept, modern lobby without smell of bleach or Lysol. The rooms are really clean and spacious, comfortable bed, clean bathroom with soft towels, wifi, free lighted parking and safe. It is very comfortable. I will definitely recommend this hotel to family and friends and will stay here again. Thank you Best Western Plus Marina for taking excellent care of your customers and for having an awesome staff. Thanks again and see you guys next time.
This hotel has horrible customer service with no regard for ones' safety, time, or well being overall. They cancelled my reservation that was already paid for one hour before we arrived. We booked through hotels.com and had the message "Your reservation is guaranteed and all paid for." I'm sure they sold our room at a higher rate and therefore cancelled us with no regard to the fact that we had travelled here from another state. The service from hotels.com was even worse. I would never consider staying here again.
We stayed at the Best Western Plus on our recent 3-day trip to San Diego. The hotel was clean and comfortable, with all the expected amenities. Hotel staff were helpful and friendly, and the free on-site parking and continental breakfast were a bonus. The room was well appointed and had coffee, fridge, a nice-sized TV and was a decent size so we didn't feel cramped for space. Overall a very nice stay!
Had a great 4 day stay here. My son and I stayed here for the Miramar airshow weekend. The staff went above and beyond for me. I made my reservation 2 months in advance on hotels.com and guaranteed the reservation with my Mastercard. Well someone hacked my cc # shortly thereafter and my card was canceled. I forgot that my reservation was made using that card and on the day I was to arrive Alquen who works for the hotel was kind enough to call me and let me know he couldn't process the reservation because my card was no longer valid. He took my new card # and saved my reservation. Good thing because they were sold out. I know that any other hotel would've of just canceled the reservation and not called me to reconfirm. I would not have found out until I arrived there at midnight. Thank you Best Western Plus Marina for looking out for your customers and helping me dodge a huge bullet. Aside from that the hotel is meticulously clean and well kept. Very modern and very comfortable. Plenty of free parking and in a very safe neighborhood. Thanks again and see you next year.
My daughter and I recently stayed at this Best Western when we were in San Diego. This hotel was very quiet and comfortable. The hotel has a swimming pool, putting green, laundry, Fitness room, free wifi, and computer room. There is also an ATM located in the lobby. The hotel has a great location, 10 minutes to the zoo, 10 minutes to downtown, 10 minutes to Coronado, 20 minutes to La Jolla beach, 20 minutes to Tijuana. We booked the hotel for $85 per night on hotels.com, the Best Western website had it listed at $185 per night. Next time we are in San Diego, we will definitely be staying here again!
My family and I had stayed here during of August. Had booked 2 standard rooms. The rooms were very clean and spacious. They had upgraded one of the rooms to an executive room-we appreciate the gesture. We arrived early and requested if we could do an early check-in. The staff who attended to us was very welcoming and he managed 1 room for us to check-in early. One minus point about the rooms were the pillows-it needs a replacement; I suggest they look into it. They have this restaurant outside-they have very limited breakfast options for vegetarians but overall its manageable for a short stay. Also, the hotel is in National City but has easy access to highway taking you to the main attractions, so we had no problems there. Overall very happy with the stay, great value for money and the staff were friendly and welcoming. I would recommend this hotel.
All the staffs are excellent with excellent service. We have nothing to complain about our staying. Well kept, clean and tidy. The room is spacious and clean. Good Wi-fi connection in the room. Location is good and convenient, not on a busy traffic street and not far away from public transit.
I was 100% satisfied over all with my stay, the accommodations, and experience with the staff. the property is lovely and very well kept. The pool is on a smaller scale but the area is pleasant relaxing, clean and well kept.
Our family of 3.5 recently stayed here. I was initially very nervous about staying at a Best Western, worried that it wouldn't be clean, comfortable or conveniently located. But this location was all of the above. The hotel was very clean and the staff was friendly and helpful. During our trip we visited the San Diego Zoo, Mission Bay, La Jolla, Old town, Seaport Village and few other San Diego attractions and I don't think anything was more than a 20 minute drive, if that. This hotel is right near the freeway. There are many fast food restaurants right up the street -Chick fil a, In and Out Burger, Denny's Chipotle and more. There is also a restaurant on the hotel property, across the driveway (Goodies), it's ok food but we only went once. We enjoyed the hotel pool and took advantage of the gym as well. I would recommend this for a family looking to take in the sites of San Diego. We didn't spend much time in the room except to sleep but it was quiet and comfortable. I honestly wouldn't stay there if we were to take a trip as a couple, I prefer a higher end hotel with more amenities. But this was perfect for what we came to San Diego to do, explore.
Freeway close and not far from the border. It was clean and quiet with sufficient parking and a restaurant just across the parking lot. It is not far from downtown, Coronado and the various places tourists want to visit.
Great hotel with an exceptional customer service. The people at the front desk are always willing to help and provide you with alternatives to your traveling needs. The rooms are very clean with a nice little fridge, a safe box and spacious enough to accommodate a family of four (three in our case). Seaport is just 7 minutes away (driving) and in general terms everything is 15 minutes away by car (even the airport). The parking is included and the WIFI is too. I believe that this hotel really offers great value for your money.
We had another great stay at this hotel. The places we wanted to visit in San Diego were conveniently close by to this location. The staff was very welcoming and friendly. The front desk staff were so nice to us, especially Cecilia. She went out of her way to make sure we had an enjoyable experience. We appreciate all she's done for us. We look forward to our next stay here!
The management team are always friendly and a very helpful management team. I will definitely visit again and recommend to my friends. Best Western plus is a very affordable choice and in a very centrally location in San Diego.
This is a beautiful hotel, with an exceptional staff, located outside of the hustle and bustle of San Diego, but so convenient to the freeway and trolley. Super clean and FREE parking! The pool is so refreshing with a nice hot tub under palm trees! Near by restaurants.
rhe rooms are quite large and comfortable. there is no breakfast or food option except vending machines but there is a diner nect to the hotrl that is okay. parking is easy. staff is friendly... acually better than the usual BE
This hotel was well maintained and well organized. We checked in 5 minutes early and had no line to wait in. Check out was a breeze. Trolley stop a half mile away in you want to experience more of San Diego's attractions or sights.
Good choice if you want to stay close to San Diego but don't wanna pay high prices or be in the middle of party central. We encountered some issues with our room & the manager, Manny, immediately took care of us. He understood great customer service. The pool looked nice & I liked the free parking & free wifi. Also nice were the in-room mini fridge, coffee maker, & microwave. The king suite we had had a balcony & was spacious. The location is a bit remote but also quiet & super close to the freeway. It was a 15-20 minute drive to downtown SD.
Needed somewhere as a landing spot to visit the zoo, SeaWorld, etc. Was able to find this hotel for <$130 a night which is cheap considering SD hotels are extremely overpriced. Some pros and cons: Pros: Staff - probably the most impressive hotel staff I can recall in recent memory. These guys are on point and extremely helpful, courteous, pleasant, however you want to frame it. Awesome to see people constantly on their "A" game. Keurig machine - my daughter loved the self-service Keurig machine and probably drank too much hot chocolate, but was nice to see this offered to guests. Swimming pool - nice and shaded with plenty of towels and seats to go around. Hot tub is one of the warmer hot tubs I've been in in quite some time; you could boil pasta in it (please do not attempt). Free and plentiful parking - Never had a problem getting a parking spot close to the building. With so many places that charge outrageous prices for parking, great to see it offered for free. Location - It only takes 30 seconds to hop on I-5 and put yourself at the airport, zoo, Sea World, etc. in 15 short minutes. Cons: Pillows - these are almost like couch pillows in that they're squared vs. rectangle. Rooms luckily had a bunch of these, but first time I've seen them in a hotel and would prefer the traditional type. Showerheads - these are designed to be low-pressure/low-flow, but purpose is defeated when it takes twice as long to take a shower trying to get shampoo/conditioner out of your hair. Really wish they would ditch these things to get something more functional. Noise - you can mostly attribute this to obnoxious guests, but I heard people stomping above my room at 6am and guests loudly talking/slamming doors at midnight. I was lucky and didn't face the restaurant that has loud music nightly on the weekends or I would have gone crazy. This was probably a bi-product of being on the first floor in the main hallway where traffic is high; I would recommend you ask for a top floor close to a corner to help mitigate this. Location - you might be wondering why I have this as a pro and con. The con here is that the area is a bit desolate and aside from the restaurant next door, there's nothing else nearby that's really walkable so expect to trek to find some other options. You also can't really see the marina itself, just a wetland and some industrial so it's not overly scenic
This is a great place to stay for San Diego attractions like Mission Bay, Sea World, and Petco Park. This Best Western is right off of Interest 5. This place is nice and clean and the staff is very good and nice. You can see them always working to ensure that their guests feel welcomed and would enjoy their stay.
If I could give Best Western Plus Marina Gateway Hotel ZERO stars I would. Back in February '18 I booked a room for me, my wife, and 3 kids for July 27th - July 29th. I called the 27th about 5pm while still en route to advise of a late checkin and was told the was no need to advise. We stopped for dinner and arrived at the hotel tired just after 11pm to be told rudely by the young man at the front desk that they had tried to preauthrize my card the that morning (unusual practice that was never disclosed, it's not in any of the disclosures when the reservation wad made, but whatever). Apparently when there was a problem they tried calling me (100% BS). Well the was no preathurization on my card, and had they called me I would have more than happily provided my card #, but that didn't happen. Instead they CANCELED my reservation. There was nothing else in the San Diego area available. I tried every Motel 6 and Super 8 out there. Thanks to Best Western Plus my family of 5 (including my 7 month old baby) had to sleep in our car that night prior to walking around Seaworld the following day and then drove out of San Diego after SeaWorld making what was supposed to be a fun and relaxing weekend into a very stressful and tiring situation. The rude unprofessional front desk guy didn't give a damn. I'm fairly certain they knew they could charge some poor desperate soul double my rate so they screwed me over to make themselves more money. AVOID this sorry excuse for a hotel. I will NEVER book with them again no matter the cost. TERRIBLE business practice. I doubt they'll read this or give a damn about their customers, but hopefully it saves somebody from an awful experience like I had. I'm not sure what they did was even legal, but I guess they can make up their own undisclosed policies to hide behind. Thanks for ruining my family vacation Worst Western!
We stayed at this hotel over the weekend and it was great. The staff is super nice. The pool and spa is nice, the rooms are clean and it is in a great area with lots of restaurants and fast foods. There are no hidden fees and the parking was free. We will be staying here again!!
The motel is nice and clean and the front desk staff were all very friendly and helpful. The motel is right next to a shipyard, railroad tracks, and a trucking company. The only close restaurant Goodies was ok. Great motel, not a great location or easy access to anyplace else. Only gave it a 3 because of location and access to restaurants if you don't have a car.
although I didn't use very many of the hotel amenities, this is probably in my personal top 5 hotels that I have stayed with. the staff was friendly and helpful and the rooms are modern. very conveniently off the interstate.
Have stayed here numerous times when in town for meetings. In June had a Church group of 62 with me. Every part of the experience with Marina Gateway was flawless. Ample parking which is rare in San Diego.. Highly recommend hotel and staff.
Having written many positive reviews in my day, I'll take a moment to reveal the negative experience I had while staying overnight on July 4th, 2018 intending to WARN future guests. Was having a rough morning with family arguments aplenty during checkout on 7/5/18... and realized several hours into the day that I'd left behind my small rolling ice chest in the room. I called the desk around 1:30pm to inquire, and was informed that "Housekeeping has not completed their rounds and no information is available at this time" regarding my cooler whereabouts, but was asked to "Please call back later at the end of the day". Interesting. So I called back that afternoon at 4:30pm to then be told, "I apologize but our system is temporarily down... you will need to call back later." At that point, I requested the clerk to actually notate this was my third attempt to locate my ice chest and please take down my name, number, room #. Never received a call back. Called again the following morning at 10am on 7/6/18 to be placed on hold 5 minutes!!! Hung up and called back, determined to elicit an answer from some mystical authority figure. Finally received an affirmative that the cooler was found, stashed in the housekeeping office. WhoooHooo! But wait. Not so fast! I drove 20 miles back to the hotel, only to find my ice chest was there, yet the costly contents had been nabbed! It was odd that whomever left three cans of seltzer inside, but poached the pricey grocery items : sprouted grain loaf of bread, 16oz tub of Uncle Shammy's garlic butter (sooo goood!!), an unopened package of turkey bacon, 3 gluten free no bake cookies, 4 cans of Watermelon-Rita, and 2 cans of Dr. Pepper flavored probotic drinks. All from Whole Foods <
This is a quiet hotel tucked away in an area with mostly business offices and buildings. It was quiet. We stayed here one night on a girl's trip around southern california. Even though it's tucked away in National City, if you have a car or rent a car you can easily access the highway to various parts of San Diego. It's not too far from an In and Out Burger place. I think you could walk to it actually. Overall good value for the stay.
Nice and clean rooms. Very accommodating for military personnel. Was here for 4 months while in training at 32nd St and enjoyed my stay here. Excellent staff as well. Shoutout to Ms. Cecilia who was very helpful and informative throughout my stay here!
I cannot say enough. Room was very clean and comfortable. Staff were wonderful and certainly added to the enjoyment of our stay. I had a call and all the staff showed concern and empathy. We Will CERTAINLY return!!!
We visit San Diego every summer and this is, by far, the best hotel we have stayed at. We stayed here for five nights with our five-year-old. The hotel was clean and beautifully decorated. The staff members were incredibly professional and always eager to help. The location of the hotel was perfect, it was quick drive to all of our favorite places in San Diego without the hassle of staying on Hotel Circle. Cecilia helped us check out and she was very helpful. We cannot wait to stay here next summer!
This hotel has the most accomodating staff! Cecilia was very helpful throughout the check in process and made sure that I am informed of the different benefits in this hotel. I will definitely come back!
This last week my son and I decided to take a boys getaway to San Diego for a couple of days and booked the Best Western Plus Marina Gateway. This is the first time in many years we have stayed at a Best Western and we pleasantly surprised. We usually stay downtown in the Lamp Light area but decided to try this hotel due to other Trip Advisor Reviews. Pro's: The hotel and room were very clean and modern with all the amenities and a very helpful staff. Convenient and Free Parking. Neg"s: Not Downtown or walking distance to the waterfront attractions. This was negated by a free hotel shuttle to a "Public Transportation Center" two blocks away. For $5 a day you can go anywhere in San Diego on trolley and/or bus. The first night we took the Blue and Orange Line Trolley's to and from the waterfront sea walk for dinner at the Fish Market restaurant (nest to the aircraft carrier Midway). It was no problem. We parked our vehicle at the hotel (FREE) and took and enjoyed the public transport to the attractions. Free parking is a great value in San Diego. This hotel is good value and we will stay here again. It also has reintroduced us to Best Western which we use again on future road trips.
Great location right by the freeway and easy to find with plenty of parking. The very smart and ‘perky' staff booked us in with a smile to a spotless and very large room with a nice bathroom, wardrobe and fridge/microwave/coffee/hot water machine, two large and very comfortable beds. But the best of all was the view. I had requested a room with some sort of interesting outlook ..and we got it! Overlooking three USN aircraft carriers, the commercial port, the Coronado Bridge and the city itself. There was lots to look at with huge trains, massive car transporters, container ships and other craft, aeroplanes landing and sparkly lights at night. The well maintained heated pool was in a small landscaped courtyard which protected it from the onshore breeze. We weren't very impressed with the neighbouring restaurant which serves the hotels guests needing meals but it was convenient. We slept with the window open (and air con off) and were woken in the morning to the strains of ‘reveille' and ‘the stars and stripes' being played on the flight decks of the aircraft carriers. Great. The hotel was convenient for the city centre and Cabrillo National Monument, across on the north end of the bay, which afforded impressive views over Coronado and the whole city. We also drove through Coronado itself (where scenes from ‘Some like it hot' were filmed - lots of shops , eateries and the famous hotel), across the arching and slightly scary (if you are sitting on the ‘outside' side of the car!) Coronado Bridge. The hotel was a great base also for visiting the wonderful and illuminating ‘Flying Leathernecks' Museum at Miramar (yes, that Miramar – if you know your ‘Top Gun') and La Jolla (of Beach Boys fame). Jewel in the crown was the discovery of the charming and unspoiled Imperial Beach – friendly locals, super original pier with views to Mexico and overlooking the breaking surf, stunning beach and an authentic old school California atmosphere which visitors seek.
We do travel a lot and appreciate a hotel such as this. The rom was clean and well appointed. The front desk staff was helpful and friendly, parking was convenient and abundant. The adjacent restaurant had a great breakfast. Overall we enjoyed our 5 night stay. One note to all hotels....the tv remotes should be easier to learn or be universal. That would be nice.
Arrived after a sleepless overnight flight from Hawaii. Was warmly greeted by Cecilia, who allowed us to check in early (very early). Room was nice, quiet, and reasonably priced with free parking. Cecilia answered all of our questions, was genuinely concerned about our comfort, and was one of the most gracious people I have ever met in the hotel business. A delightful stay in a nice place and I would not hesitate to recommend this hotel.
We stayed for 2 nights at their largest suite, which is smaller than the average 2-bed at residence inn or embassy suites. No breakfast included. However, as long as you're getting your room well ahead of time, the price reflects these differences. Area seems safe. Demand to get a room away from the restaurant, because it is loud.
Good points: Room was clean There is a microwave and full sized fridge Reception is lovely décor free parking Friendly staff Comfortable bed Negatives: So far away from the main town a good 10-15 minute drive and on the freeway. Situated in a very odd area not a marina that you would picture more industrial. Dated room décor Room opposite the restaurant were music was VERY LOUD. It did stop at a reasonable hour but until then it was very distracting. We were never pre-warned of this I only found out from other trip advisor reports. Thin walls did hear neighbours especially above Overall I would pay that little bit more to be centrally located next time. I would not return.
Just got in and was greeted by the warm welcoming of staff lead by Cecilia as she took care of my check in as everyone else was all smiles and pleasant. As she checked me in she was very informative of my surroundings and where the good spots are to eat if I am missing a particular cuisine which made the check in feel like a breeze. Room looks great and clean. I will have no trouble staying here again in fact this will be my go to spot everytime I visit family here in San Diego as long as the customer service doesn't change.
The hotel was very clean great customer service. close to free way and fast food stayed there for 3 days was great price swimming pool area was cleaned. no one bothered us. I would go back to that hotel on another vacation.
I arrived at the Best Western Plus needing only a room for one night, waiting for a flight the next day. Unfortunately, it is nowhere near the San Diego Airport. But I knew this and at the time I was booking a room, for that night all the available rooms closer were listing for $400, $700 per night -- and more. This is a great property. I heard it was brand new (or newly renovated) and it surely looks it. The entire property was immaculate and the room I had absolutely fabulous. I obtained a fantastic rate for the night; a combination of a "new hotel sale" and use of points with my on line booking account. Couldn't believe the price. But even the $110 standard advertised price for that night would have been a good value. While everything I has was great and wonderful, and all the staff professional and friendly, my one complaint is what they did not have. Most Best Westerns at which I have lodged include breakfast in the morning but this one did not. They had a restaurant directly in front of the property, and the listing said "includes 15% discount on food," but actually that only applied to breakfast. At check in I was told there wasn't any deal for lunch for supper. That's okay, but they should have been forthcoming in their listing.
This hotel is clean but very ordinary. There are no views from any part of the hotel. They put me in a room across from Goodies bar and grill that played music/boom boom noise until 10:30 pm. There was absolutely no way to get anything to block out the music. Room smelled like onions. I do not recommend this hotel at all if you come here to relax. I'm not sure what the “Plus” is. I have not found a reason to ever come back here.
I like very much the hotel and staff like Cecilia at the front desk. She welcomed us and very helpful... The clean is room and the cost is lower per night. I arrived early and asked if I could get into my room early - they said yes That was nice for them, If you compared to other Hotel, they will tell you to wait until 3pm. Its highly recommended...!!! Good job!
I stayed here with my family for a few days, and it was great as always. The staff, especially Cecilia, was very professional and welcoming. It's a bonus that this hotel allows dogs. The location of this place is convenient and not far from tourist attractions as well. Highly recommend staying here.
A really great hotel - nice, clean rooms with fridge,microwave,TV and Wifi at significantly lower cost than what you would pay closer to San Diego. The light rail (ie tram) station is a 5 to 10 minute walk from the hotel and will take you to almost anywhere in San Diego (including downtown) in 10 to 20 minutes. The best part is by taking the tram, you don't have to find and pay for parking downtown. The tram costs $5 for a day pass (plus $2 for a card that that you can reload) which is available at the tram station. There are also a few fast food places within walking distance of the hotel, and restaurant across the parking area. You do have to walk under the freeway to get to the tram or fast food outlets, but there is sidewalk and pedestrian crossings with traffic lights. The restaurant/bar across the parking lot is loud on Saturdays - if your room is facing them you can hear music till 10pm. To their credit the hotel staff warned me of this - I arrived early and asked if I could get into my room early - they said yes as long as I didn't mind a room facing the restaurant which would be loud. It was an OK trade-off for me, but if you are with you kids perhaps ask for a room away from from the restaurant if you are there on the weekend.
They had great customer service at the front desk. One in particular named Melissa made us feel very welcomed and helped us tremendously feel comfortable. We felt very special every time she greeted us with a big smile and with much respect.
Really enjoyed my stay here. The bed was a little too firm, but it didn't bother my bad back and after the first night, it didn't seem so hard. The hotel was quiet ... no noise from the hall or the room next door ... though if you stay a Friday or Saturday night, be sure to get a room away from the grille next door. They have live music outdoors for a couple of hours, but it stops by 10:30 each night. The room was very clean and well maintained, and the staff was very responsive. The access to I-5 was great, and the road noise was non-existent except for the morning rush hour, and even then, hardly noticeable. The hotel was just about 10 miles south of the airport and was only a few blocks from the MTS light rail/trolley station. We don't travel a great deal, but stay in a hotel perhaps 10 nights a year, and this is among the best rooms, overall, I've ever stayed in.
First room we were checked into wreaked of cigarette smoke despite being a non- smoking room. Management switched us rooms. Pillows are very hard; wife and I both had neck pain after the first night and went to the store to get some softer pillows. Then 24 hours after returning I developed a very itchy bunch of bites that were diagnosed as bed bugs. This was the only hotel we stayed at so 100% that they came from this property.
BestWesternHotels, Corporate at Best Western Plus Marina Gateway Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts
We were greeted at the front desk by a very friendly, helpful staff. Our room was clean and spacious. There were many little extras. I am a little bit of a germophobe and loved, loved, loved that the tv remote came in a little bag that said "fresh remote". The bathroom not only had the normal toilet paper folded with the triangle (not sure why) but the tissue box had the kleenex coming out of it shaped like a flower, and the hand towels on the bathtub and bathroom counter rolled and shaped, too. I liked the hotel so much that we decided to stay an extra night. They could not give me the same room the second night but instead gave me an upgraded room with a small balcony and let me move our stuff in early. The staff was professional but still nice and friendly. I think the first night we were helped by Alquin and Cecilia? All the staff that we dealt with were also nice.
This hotel was a perfect home base for us for our family trip to San Diego. Easy to access,had a nice pool, staff was great and a restaurant with great food and great service. The rooms were really nice and clean and spacious.
Extremely clean and welcoming location. Felt like royalty throughout the entire stay. Conveniently located to major parks, ocean, and sights that San Diego has to offer. Pool and hot tub were the highlight of my children's vacation and was look forward to every night! Amazing staff that took care my family and made sure that our stay was one to remember
We booked this hotel because of the reviews, price and free parking. Check in was quick and staff very friendly. Hotel is newer and very clean. Our room was quite large and we requested a room with a pool view on check in which they were able to accommodate. The pool is heated and well maintained. We used the hot tub a couple nights which was so relaxing. They don't have free breakfast but do have an agreement with the restaurant next door for 15% off breakfast (the restaurant is good, large portions, reasonable prices and excellent service). The hotel is not in a "touristy" area but is a quick commute to almost everywhere as its right on the freeway - 10 mins to gaslamp, Coronado island, San Diego Zoo, etc. A starbucks is only a 2 min drive away. Overall would consider staying again and would definitely recommend for anyone on a budget. It's great value for the money!
Even though we had only stayed one night, Alquin checked us in and was very friendly with a great personality. Enjoyable stay however the area was not what we had expected and couldn't use the pool, closed due to feces found earlier. :( The room was nice and the bathroom was excellent with the double sinks and separate shower and tub.
Clean room , easy check in and walkable to food with nice customer service what more can you ask for. Location was great. Love the pool and jacuzzi . I just wished you guys had free breakfast at least a muffin in the lobby. and a pool bar and this hotel would be top notch. Love my visit will def stay again!
I don't like writing bad reviews. But I think it wouldn't have been better. I paid less than 400 for a weekend. The room was clean. But the mattress was so hard that it caused my husband to not be able to move his back properly the entire time we were in California. We paid for free breakfast to be included. But we still had to go all the way to the restaurant next door to be able to do that. And only a 10 dollar credit would be applied per person. Given that each breakfast platter was about 15 dollars each. The location was good. It was so close to where we were going in San Diego . Stores were close by as well. I would rethink staying there only because my husband couldn't move after sleeping on the beds. But it was ok.
We stayed here for 3 nights on a family vacation. We arrived late in the evening, and they only had a room with 1 king bed. There were 4 of us, so we weren't sure if that was going to work. I booked through Southwest, and I guess that means you get what rooms are left. However, the employee named Manuel did some checking and was able to find us a room with 2 beds. We were tired after a long day and very grateful for this. My only real complaint was the low shower pressure. Took forever to rinse my hair. Otherwise, the room was very clean and comfortable. All staff that I encountered were very friendly.
Staff and property here are excellent! A little too far to walk to area attractions but Uber made getting around simple. Only reason I didn't give 5* was that the rooms were a bit noisy, especially when dealing with rude neighbors! Would definetly stay here again though. Tim and Alquin were the best!
Just outside the city of San Diego with convenient exit and entrance to freeway. The room was clean and very comfortable. We had a refrigerator and microwave but it was some distance to get groceries. Beautiful clean pool and hot tub We stayed a Saturday and Sunday night and it wasn't crowded. There is no restaurant in the hotel but there was free coffee in the morning in the lobby.. Be warned that there's a restaurant across the parking lot that plays live music outdoors until 10:30pm If you like to go to bed early ask for a room on the other side of the hotel.
This hotel although it had no restaurant was fantastic, friendly, clean, convenient location. As mentioned the only downside was no food service. They have the room in the lobby to perhaps put a small pastry bar just so guests have something to start the day. Staff were very accommodating and friendly. Pool was great and relaxing.
I will say that it is what you would expect from a Best Western Hotel. Awesome front desk service, friendly staff, conveniently located near everything. I will highlight that there is room for improvement with the housekeeping department. My room had a smell that was everything but pleasant, in fact the pillows still had the smell of whoever stayed in before me. I will also highlight that although it was after 1 AM, front desk took care of the problem. I'd give it 5 stars if it wasn't for the housekeeping issue.
We came to San Diego for a long weekend and spent 3 nights here. 1. Good location, close to SD and the airport.... Easy access to expressway. 2. Nice facilities.... Room comfortable and updated. We used the hot tub every night, walked across the parking lot for food, and would definitely stay again. 3. Front desk did warn us that the bar across the way has a band Friday and Saturday night. We delayed check in an hour to get a room on the back side.
I was booked at the Best Western for 5 nights during the Christmas holiday. The room was TERRIBLE. I arrived to the hotel early morning due to a previous trip suddenly ending and the staff was nice enough to accommodate my early check in. I got settled in my room, I turned on the tv and then realized that I could hear everything that was going on around me. Each night was an adventure as each night brought a new set of people next door and I could hear EVERYTHING that went on...including them using the restroom. The bed was hard but I used a great deal of pillows to help. There was something in my room that choked me pretty badly. I'm not sure if it was dust or mold but I ended up going to the doctor once I got back home. I coughed through both of my flights back to the east coast. HORRIBLE experience. I definitely would NOT recommend staying here.
Jeff M, General Manager at Best Western Plus Marina Gateway Hotel, responded to this review
Dear Mrs_Clarke32, We are extremely sorry for the inconveniences you experienced during your recent stay with us. We take great pride in being one of the top hotels in the San Diego area, and we want to personally apologize that your recent stay did not reflect this. Had our hotel been informed of your dissatisfaction with your room during your stay, we would have been more than happy to provide you with a different quieter room. We appreciate your compliments in regards to our staff and the wonderful job they did checking you in early to your reservation. Please feel free to respond to the direct message we have sent you at your earliest convenience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements and to ensure we offer a better experience for our guests in the future. Sincerely, Best Western Plus Marina Gateway Hotel
I am always hesitant booking a hotel because of negative comments, but there's always going to be one person that's not happy with something. This was such a good deal! Free parking, free wifi and free coffee each morning! Most hotels in San Diego charge an outrageous fee for parking AND wifi so they sold me here. It was also decently priced for only a couple of nights. I really only gave it 4 stars because it's in such a random location, but a short uber ride to downtown was not a hassle at all. It is a beautiful hotel, big rooms and really sweet and supportive staff. I would stay here again in a heartbeat. Thank you for a great stay!
We booked this room for a 3 day stay in San Diego to celebrate New Years 2018. The hotel is in National City right off of I-5 in National City. It is close to the Port, so the surroundings are not exactly scenic. However, you have easy access to I-5 and are only minutes away from Coronado Island, Old Town and other attractions. The hotel was a good value for the price.
I have never felt obligated to write a review before on Trip Advisor but I am writing this review to warn other families against booking this hotel so that they do not have to experience the terrible situation that my family was put in. We visited this hotel with a young baby and accordingly requested a quiet room. We were initially concerned with the room allocated due to there being large AV units for the whole building outside our room. The room they allocated to us was also directly next to the left. We mentioned our concerns immediately but were told that this was the most quiet room in the hotel. We decided to go with their recommendation. Unfortunately in the evening we found that this room was above the restaurant and that the restaurant played excessively loud music until 10:30pm in the evening. Accordingly we complained as my baby son kept waking up with the noise. It really was awful, we couldn't even hear the TV over the noise. Upon complaining again they said there were no further rooms and therefore we were stuck. Obviously disappointed for the rest of our stay we had to stay away from the hotel until 10:30pm each evening so that our son could sleep in his stroller/the car and then bring him back once the music finished. Not acceptable at all. When then complaining to customer services after our stay, they refuse to acknowledge the obvious problem or apologies for their error in allocating us to this unacceptable room. I have never experienced such dreadful service in my life. I hope this review encourages you to look elsewhere as I would not want you to have such a similar unpleasant holiday experience due to the incompetence of the hotel staff and lack of customer services. After this experience we will never use Best Western again, that's how bad it was!!!
Jeff M, General Manager at Best Western Plus Marina Gateway Hotel, responded to this review
Dear mwolfemurray, We sincerely apologize for your experience at our hotel and we appreciate you providing us with feedback. We are extremely sorry that you did not experience restful sleep during your stay with us. This case was out of the ordinary and guest satisfaction is our most important goal. Upon check in, our front desk offered you room on the fourth floor facing the courtyard, a room on the first floor facing north, a room on the third floor facing the front of the hotel and a room on the second floor facing the front of the hotel. When you chose the room on the fourth floor, we clearly informed you that on Friday and Saturday evenings the restaurant on property has a live band. We also informed you that the way our hotel is designed you will hear the music from the restaurant until 10:30pm. As soon as we heard of your dissatisfaction with the music, our front desk offered to move you to a different room that evening or the next morning. Unfortunately, you declined our hotels offer to move to another room each time it was offered. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements and to ensure we offer a better experience for our guests in the future. Sincerely, Best Western Plus Marina Gateway Hotel
We stayed here for 2 nights and the hotel totally exceeded our expectations. It was clean, had great staff and is just 15 mins drive away from San Diego attractions (off of I-5). The rooms were spacious, modern and immaculately clean - and had a microwave and fridge - which were a bonus! Pool is heated at 82 degrees all day and is also very well kept. I would absolutely stay here again - to get away from the hustle bustle of staying in SD, but close enough through a quick drive. Highly recommend!
This was not at all what I had expected based on the website. The rooms are good, the hotel is quite new but unlike most Best Western hotels, breakfast is not provided. There is no restaurant as part of the hotel, only a Mexican restaurant next door. The location is nowhere near any San Diego attractions and the 'Marina' is a shipyard. The hotel does not provide a shuttle from the airport.
Jeff M, Manager at Best Western Plus Marina Gateway Hotel, responded to this review
Dear Q3965RNdavids, Thank you for taking the time to review your recent stay with us. We sincerely apologize for not exceeding your expectations during your stay. Our hotel does have a full service restaurant on property, Goodies Bar and Grill. They are open for breakfast, lunch and dinner and provide room service for our guests. Our hotel is only five miles south of downtown San Diego and 15 minutes from Coronado Beach, one of the top beaches in America. We are conveniently located only two blocks north of Pier 32 Waterfront Grill and Pepper Park. Our hotel is also only two blocks west of In & Out Burger, Starbucks, Chipotle, Goody's Sushi, Freddy's Steakburgers and Denny's. Our hotel offers a courtesy shuttle for pick up and drop off the 24th St Transit Center that is also conveniently located only a short distance from our hotel. Thank you for the time you spent responding and we will continue to strive to do a better job of taking care of our guest's concerns. Sincerely, Best Western Plus Marina Gateway Hotel
Our stay was very comfortable. We were particularly impressed with the service received from Alquin. He was always ver cheerful and happy to help. It was very refreshing to see that consistency over a period of our one week stay. The location is convenient due to proximity to the Highway but it is in a industrial/commercial type of setting which is not pleasing. Hotel lacks small but very much useful comforts of Breakfast in premises and the hours of morning Tea/Coffee availability are very short. Most hotels have citrus/fruit infused cold water dispenser but not this one.
OK, let's get the one thing I wish it had out of the way. The hotel doesn't provide free breakfast. You do get a discount if you go to the grill right outside and show your room key, and there's Keurig provided in the morning. The hotel is south of San Diego, just a bit off I-5. There's a marsh to the south (there's a mini park with signs that describe the birds living there, and the Native American people who used to live here) and some historic railway exhibits very close by. The staff are among the friendliest I've encountered, and our room (2 queen beds) are very spacious, clean, and very comfortable - lots of pillows, which I always appreciate. There's a microwave and mini fridge in the room. The hotel has a small gym and laundry room, as well as a spa and pool that looks very nice but I did not make use of. Despite it being fairly close to the freeway (and what looks like railway tracks just outside our room) it was very quiet. Overall, a comfortable and relaxing place to stay if you're visiting the area, and don't mind driving to the attractions.
Stayed here while in the San Diego area for a little vacation and relaxation. The hotel was really nice, but I did not have to pay resort fees here. Felt that this was a great value for how nice the hotel is.
Friendly staff that is willing to help. Check in was fast. Only one area for the elevators. Elevators were slow to open and one wouldn't move. We had to press the floor button multiple times before it started to move. Nice pool and spa. Towels had pubic hair and there was a dirty Q-tip under the sink. The area is industrial and you can hear the trains at night. This didn't bother us. We could see the ocean from our fourth story window. The I-5 freeway is just a light away.
Jeff M, Manager at Best Western Plus Marina Gateway Hotel, responded to this review
Dear jennifercM136VR, We're delighted you enjoyed your stay at our hotel and we deeply appreciate your kind words about our staff and the service we deliver. We sincerely apologize for the unfortunate issues in regards to the cleanliness of your room. We will be sure to follow up with our entire staff and we will use your feedback as a training tool. Thank you for the time you spent responding and we will continue to strive to do a better job of taking care of our guest's concerns. Sincerely, Best Western Plus Marina Gateway Hotel
I've stayed at other Best Westerns, but this is by far the best! The staff (particularly Russel and Manager Edgar) were so helpful, kind and accomodating. We flew in from Guam and we were checking into the hotel for a training and we were there early in the morning after traveling for a total of 18 hours. Check-in is usually at 3:00 pm. Russel worked diligently to get a room for us ready as we were exhausted! The manager (Edgar) is super sweet, kind and professional. The room is comfortable, clean and around the vicinity is well-kept and the lobby area is decorated for the holidays! BEAUTIFUL DECOR! The location is great - It;s near some food eateries and if you let Goody's Bar & Grill know you are a staying at this Best Western, you get 15% off your meal if you dine in! I love it! We had a wonderful stay and experience here and if we are ever in the area in the future, we will most definitely stay here again.
The hotel was clean, well decorated smelled nice and had 24h gym. The front desk staff always helpful and attentive. The only thing it missed was room service or a breakfast option. But still would come back!
We took a mini family vacation and found a great deal at this hotel! We were close to everything!! The rooms were large and clean and very comfortable. There is no breakfast, which is a shame but Goodies is next door and they have great food and great prices! Would stay here again1
Great place next to many business sites and minutes from downtown San Diego, CA and Gas Lamp District. The drive to all the amenities is only 5 minutes. Very cheap UBER rides to everywhere interesting. Must visit Hodad's for a great burger while there.
Only stayed 3 nights but what train wreck! Believe me, I've stayed at enough hotels for pleasure and business - Find another place - FAST!! It's noisy, smelly, has no breakfast and is in the middle of an industrial area. Yikes! Get this: they bring out a coffee machine from 5 AM to 10 AM each morning. WTF?
Jeff M, Manager at Best Western Plus Marina Gateway Hotel, responded to this review
Dear Carlo O, We sincerely apologize for your experience at our hotel and we appreciate you providing us with feedback. We are extremely sorry that you did not experience restful sleep during your stay with us. This case was out of the ordinary and guest satisfaction is our most important goal. Thank you for the time you spent responding and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please reply to the email message our hotel has sent you so we may provide further assistance with your reservation. Sincerely, Best Western Plus Marina Gateway Hotel
Such nice and professional staff at this hotel, I had my doubts about staying at a Best Western (as did my husband) but I'm glad I chose this hotel over the other over-priced hotels in San Diego, this was such a great price, parking was free, the rooms were nice & clean, beds were so comfortable and not to mention the adorable decor in the lobby. This location was just a 10 minute ride from the city which was great for us, even though we had our own car, we also got an uber into the city because we choose not to drink and drive, it's safer & only cost us $15.00 bucks. I would recommend this hotel to all my family & friends.
This BW Plus hotel was a delight to stay at with its convenient and ample parking, tropical landscape, and gorgeous lobby. Breakfast at the restaurant nearby was nice, and our stay at the hotel afforded us a generous breakfast discount. Our stay in December was met with a beautiful Christmas Holiday Decor in the lobby.
Best Western was quiet, restaurant across the way was okay they had live band playing. Wish there was more view from our room of the Marina. Staff was friendly. Rooms were clean. We didn't use the pool, but looked nice and clean.
We found this hotel online and chose it as it's a stone's throw off the I-5. It made for quick connections to most of the places we traveled to. You will need a car rental to stay here. We were delighted with the great customer service (offers to look things up, find info) including getting maintenance to quickly fix a running toilet. Nice view of the pools from our roomy second floor balcony. No free breakfast was a negative, but we did have a fridge and microwave in our room where we stocked snacks and breakfast food. Restaurant across the parking lot was more of a sports bar, but the service was good and the food reasonably priced with a 10% hotel discount. I would love to visit San Diego again and would be delighted to return to this hotel.
Spent 4 nights here for a family vacation with our 2.5 year old. We originally chose this hotel as it offers free wifi, free parking and had a fitness center and pool which are high priority items for us. We were immediately greeted upon arrival by the friendly front desk staff and were checked-in quickly. We were even offered a choice of floor to stay on which was a great extra perk for us. All the amenities were explained to us and overall the check-in experience was excellent. Plenty of on-site (free!) parking which is huge factor for us as we always rent a car while in California. There were plenty of spaces available every night. The room was very clean and well appointed. It had an in-room fridge which is a huge plus for us traveling with a toddler. In-room safe is provided also which we appreciated, the bathrooms were clean and good working order. Room was cleaned and serviced meticulously every day. We utilized the well equipped and clean fitness center. The free wifi in our room and throughout the hotel is probably the biggest factor in our decision to stay here. It was fast and reliable and a must for us as we don't have data while in the US. Knowing it was included in the room and not having an extra fee for it is always a plus for us. Location wise, not near downtown San Diego but it has a restaurant across the parking lot, Starbucks, Chipotle, and In-N-Out was just across the interstate from the hotel. Access to I-5 is just next to the hotel. Overall we had a fantastic stay at this hotel for our family vacation in San Diego. Offering wifi and parking included in the room price earns high praise from us. We will definitely look to stay here again for our next trip to the area.
Friendly is staff, rooms and amenities are in excellent condition. Free parking. Hotel is close to shopping centers, close to Downtown, good location. I really recommend this hotel, will come again. :)
10 plus ...excellent visit, seamless through out from check in to check out, great coffee service and convenience , restaurant across the parking lot, marina half mile down the road... railroad museum across he street, and for all that it was reasonable peace full through out the week end.
We spent only one night at the Best Western Plus Marina Gateway but found everything superb - from convenient location to excellent bed to fine service. We will stay there again and recommend it to friends and family.
This is a great place to stay for business or pleasure. Rooms are very neat and clean. Staff is very courteous, helpful, and friendly. The building is very modern, and has 4 floors. Plentiful parking. There is no continental breakfast provided except for Keurig coffee. Many other eating establishments nearby.
Clean room, nice bed, modern décor. Good fitness room. Overall very good. Only surprise was lack of comp breakfast. Very much an above average experience. No noise from other rooms or outside. Very clean lobby and very professional staff.
I really liked the layout of my room. It had a large area for the bed, desk and easy chair where I could put my feet up on a light-weight stool. The bed was comfortable and the desk had lamps where I could plug in my electronics ad had a flat-screen tv There was a separate area for the closet with a safe, and a microwave and fridge. The room was very clean. The desk clerk on check in was very friendly and helpful with my luggage. The hotel was close to the freeway (and I think to the ocean but didn't have time to explore). There is a grill/bar directly across the parking lot. It seems to be a newer, modern hotel that was a great value for what it offers.
Spent 3 nights here. Hotel was clean, comfortable and spacious. Has an in room safe, fridge and microwave and a single serve coffee machine. Breakfast wasn't include for us. They do provide in the morning tea and coffee between 6am and 10am only. The laundry facility has 3 washing machines and 3 dryers. Each cost $2 to do a load of clothes. There is the Trolley on the blue line run by the Metropolitan transit System that is close by, a 5 min walk from the hotel to the station. Cost $2.50 per trip or a 1 day pass for $5. I would recommend this hotel to anyone with or without a car.
Overall this is a great hotel. During our stay the price was an extreme value for the area. Great Staff (didn't interact with them a ton but they were very nice during checkin. The rooms are large and clean. Much nicer than your average Best Western Plus.
This trip did not go the way I planned...but the staff at this hotel was amazing and helped me every step of the way. I left my phone in a cab as soon as I arrived at the hotel. They helped me contact different cab services to find my phone and gave me ideas on how to find it. They treated me like a friend, when I had only just met them. The way they helped me and took me in in this time helped me from having a total breakdown. They have been nothing short of magnificent. Manny is also amazing. He talked to me and made me feel at home here at the hotel. I cannot say enough great things about the staff here. The rooms are clean and room service does a fantastic job.
Nice Hotel if you need to be in area. Room was clean and had updated decor. You should know that that breakfast is NOT provided as in most hotels of this class, e.g., Hampton, Spring Hill Suites. You get a 15% discount at restaurant across parking lot. BW website implies free breakfast included which is not the case. Internet was free and fast enough to support Citrix so I could get work accomplished.
Great staff Manny and Chyanne thank you for you attention to details and hospitality!! Pleasent clean - great overall love the Jacuzzi pool and vending machines in 2nd floor! Felt like the room was big enough and clean. Thank you
Really enjoyed staying here. It is located near the 32nd street navy base. The rooms are clean and well maintained. Parking is plentiful. Across the street is a bar and grill called Goodies. The food is delicious and reasonably priced. Breakfast is plentiful and can be shared and no one will leave hungry. On Friday and Saturday nights they have live band music til 10:30 PM. Everybody has a good time shaking their booty. Really enjoyed the hotel and Goodies. Highly recommend for everyone.
Husband and I spent 6 nights. Great hotel for the price. The staff was nice, rooms were nice looking and clean. Pool/hot tub were well maintained and not overly busy. The location isn't overly scenic but we did not care. It had easy access to I-5. It is next to railroad tracks which we heard once or twice and they were doing road construction and ripping up concrete pretty early in the morning. Nothing you can do about roadwork! Would recommend to anyone!
Excellent place to hold any kind of Class. Staff was helpful, and we received a Discount for eating at Goodies, which was about 200 yards distance. We had some problems with needing copies made of some paperwork, and had no difficulty getting the staff to make them for us.
This was a fabulous hotel! The staff was very friendly. Hotel and room were very clean and will maintained. We were torn between a room with 2 double beds and a balcony or a king suite. We decided on the king suite. To our delight, it had a balcony! We thoroughly enjoyed our stay and this will be our hotel of choice every time we go to San Diego.
Our entire family (4 rooms-ages 2 and up) was very happy with this location and the quality of the hotel with our limited budget. Placed in a nice location for San Diego stay. Rooms are spacious (lots of room for our grandkids) and clean with quiet setting with some views of ocean. Great for those who want a nice hotel but are on the go...Friendly/helpful staff greeting us day or night. Nice area's for coffee (Keurig) or cocoa in the living area made for great meeting spot for our larger group. Our adult kids really enjoy the fitness room and mom loved sitting by the pool in the patio area. Breakfast in the restaurant next door was offered at discounted price. It was worth it! Great service and great food. Our stay at this BW enhanced a our family trip to San Diego celebrating mom's birthday and we will definitely be back! Thank you BW Plus!
Jeff M, Manager at Best Western Plus Marina Gateway Hotel, responded to this review
Dear Heather Y, We are so happy to hear that you had such an enjoyable stay here at our hotel. Thank you so much for your thoughtful review of our hotel. We really appreciate you staying with us. We're delighted you enjoyed your stay here and were so positive about our guest rooms and our location. We also deeply appreciate your kind words about our staff and the service we deliver. Thank you, Best Western Plus Marina Gateway Hotel
I stayed at the Best Western Plus Marina Gateway Hotel because I have stayed. I had 8 other friends that I recommend to stay there, because it is a nice hotel. We were there for 4 days. I had to leave after 2 but the rest stayed until Sunday. We were celebrating our 55th class reunion. Thanks for the great stay.
Great hotel staff and even better maid service! The restaurant across from the hotel has THE WORST FOOD EVER, so aviod it AND room service, but there's plenty of places to eat nearby. And, although the "DJ" or band can be SUPER loud, they're great about toningdown the music at 10pm. I've stayed here a couple of times, and it's always consistently a pleasant stay.
Nice smaller hotel, very clean and comfy. Right of I-5, yet very quiet. No breakfast included, but 15% off bill from restaurant next door. Good food- huge breakfasts, great burgers, fish & chips and bar. Hotel has a nice, clean smell. Bathrooms in need of an update, but overall a nice place to stay away from the busy beaches.
This hotel not located in the best area. The beds were uncomfortable and the Ac was making noise . I called some one he's name many in front desk he was very rude to me that way I decide to write review .
This hotel was very friendly, helpful, and clean. My family of 6 enjoyed our stay and managed to stay cozy despite the larger number of guests we had. It was very close to the places we wanted to sightsee and they managed to listen our every need. I recommend this hotel.
marina view, waterfront, it's all a farce. This hotel may look presentable but it is built poorly. Thin walls, thin windows, we hear noise from everywhere! Outside is construction, rooms above and below we could hear clearly, this was probably the noisiest hotel we have stayed in over the past 3 years. And bed made the noise seem like a non issue. Lumpy, misshapen, hard, beds had to have been 10 years old minimum. Don't waste your money. For $150+ you can stay in much better places even if they don't have a "view".
This hotel was just average and not located in the best area. The beds were uncomfortable and the bathroom was dirty. The onsite restaurant that was next door was dirty as well. After waiting a while to be waited on we just decided to leave.
We had a room with a bed and a sofa bed, plenty of room for the 4 of us plus a huge bathroom with separate shower. It was an easy 10 minute drive to downtown along the road by the naval base (quieter than the freeway). No food on site unfortunately and the food place next door was loud some evenings, but stopped by around 10pm.
Nice lobby. Complimentary coffee and tea until 11am, no food on site. Goodies Bar & Grill located across the street. We checked in a little after 3pm and our room was not ready. They said they have one room left with two beds. We took it because we had a wedding to get ready for. Smelled of pets, thick odor. Smelled like the room was cleaned in a rush. I was also told the restaurant across the street would give us a discount if we showed our room key; this did not happen. Waterfront Restaurant nearby was very nice. Great view, food and people.
Overall our stay here was very good; staff was very attentive and friendly, the lobby and rooms were modern and nice. The only reasons I don't give it an excellent rating is that the water in the shower took a long time to warm up and never did get to hot and it would have been nice to have a free/included breakfast on site.
Everything you can ask for is at your fingertips, Great location to stay at and visit the Zoo, Sea World and Outlet shopping centres, and of course the food festival and marina should NOT be missed. We will stay there if ever we get a chance to visit San Diego again.
Very nice quite stay.The staff is very professional, the hotel is very clean & located near lots of entertainment with a nice view of the surrounding area. Yet ideal for some quiet couples time for a walk in the lovely night air.
I traveled to San Diego often for business and family. This is my first time staying at this hotel. By far- this hotel is amazing. Russell in front desk is courteous, knowledgeable and provided and excellent customer service. The hotel is super clean, no ammonia, Lysol or bleach smells. The bed is so comfortable and clean. The ref and microwave and bathroom are clean and in good shape. The big bath towel is a little hard, but the room and the hotel is excellent. I really like this hotel and by far- the most kept secret hotel in South San Diego!!Kudos to management and staff!!1 I will be back again to stay in this hotel.
This hotel could have been rated as Excellent by me as everything OTHER than the pillow/cushion is in good order. Great wifi, great room, air conditioning, bathroom facilities etc, but incredibly no pillows, just white cushions. If I'd known this, I wouldn't have booked. The first hotel in 30 years of travel that doesn't supply pillows.
This is a fantastic hotel at a great location and a great price. The Staff was outstanding! The room was great, the bed was great and the internet was the best I have ever used in a hotel. The location is near downtown but not in the heart of it which is ok with me. This location was also very quite. I will be staying here again!
Good for stopover from adjacent Freeway. Only redeeming feature of part industrial surrounds being proximity of Fast Food outlets. Too far away from all the glorious attractions that bring tourists to San Diego
Jeff M, Manager at Best Western Plus Marina Gateway Hotel, responded to this review
Dear Phil M, Thank you for taking the time to review your recent stay with us. Our hotel is only five miles south of downtown San Diego and 15 minutes from Coronado Beach, one of the top beaches in America. We are also only two blocks north of Pier 32 Marina and Pepper Park. Our hotel offers a courtesy shuttle that provides transportation to and from the local trolley station. We appreciate your feedback and hope to be able to welcome you back to our hotel in the future. Sincerely, Best Western Plus Marina Gateway Hotel
Very nice staff, very clean hotel but we didn't realize that they didn't have breakfast like every other BW I've ever stayed at. Your only option is to eat at the bar across the parking lot and get a 15% discount...unless you drive somewhere else. All you get is coffee...not all day, but they do put out a Kerig in the morning, but it takes time to make a cup so a line forms. Be aware that you are not within walking distance of anything because it is in an industrial area, but the hotel is very nice and the the people are awesome.
My husband and I had an excellent experience. We arrived and the first thing we saw was the convenience of the location to all nearby eating, shopping, and down town San Diego. I always thought of Best Western as a 3 star hotel but this weekend I would definitely have to raise the bar to 5* Hotel. This was a gift from my daughter who is employed with Best Western she loves her job.
Several years ago, when I stayed at this hotel it was very well kept and clean. It appears that they are now cutting corners and the rooms do not smell clean and the ac units are not being maintained. I had to move to another room due to the failed attempt of maintenance to repair the ac unit. New room was noticeably cleaner and did not smell stale and unclean.
Jeff M, Manager at Best Western Plus Marina Gateway Hotel, responded to this review
Dear alvinc774, We sincerely apologize for your unfortunate experience at our property. We take great pride in being one of the top hotels in the San Diego area, and we want to apologize that your recent stay did not reflect this. Our staff did our best to provide you with the most comfortable room possible and as you noted we were more than happy to move you to a different room upon hearing of your dissatisfaction with the air conditioning unit in your room. Your satisfaction is important to us and we will use this feedback to implement improvements and offer a better experience for our guests. Again, we express our sincerest apologies regarding your stay, and we hope to be able to welcome you back to our hotel soon. Sincerely, Best Western Plus Marina Gateway Hotel
The best BW I have ever stayed at. Clean, comfortable, helpful!!! If I am ever in the area again this will be where I will stay. I can not say enough great things about this hotel. They also have a great fitness center with all you could ever need to work out on the road.
Jeff M, Manager at Best Western Plus Marina Gateway Hotel, responded to this review
Dear Thomas H, We are so happy to hear that you had such an enjoyable stay here at our hotel. Thank you so much for your thoughtful review of our hotel. We really appreciate you staying with us. We're delighted you enjoyed your stay here and were so positive about our cleanliness and fitness center. It was a pleasure to have you as our guest, and we hope to see you soon in the future. Sincerely, Best Western Plus Marina Gateway Hotel
Stayed here for one night as we moved into the area. Very nice hotel, friendly staff, nice restaurant next door. Very nice experience. The area is between National City and Chula Vista right off the I-5
We frequently travel to San Diego and so far this has been the best among them (inclusive of other non Best Western hotels). The location is what I like best. I feel safe in the area, and the places where we want to visit were all accessible.
Sounds great on the ads, but really a cheap motel in a Best Western wrapper. Very minimal amenities, noisy road traffic around building, no breakfasts (as some sites indicate), noisy floor stomping above, dirty hall carpets, and poor maid service in room during 5 night stay. I don't like staying in a hotel that cares more about the front entrance than the in-house stay and cleanliness.
Stayed 4 nights with family. Glad we chose this hotel over others in downtown San Diego. It was only a short drive south and close to the freeway. Free parking. Trolley stop a short walk away for a 15 minute ride into San Diego. All the staff we encountered were friendly and helpful. Our room was spacious, clean and very well appointed. Made use of the self service laundry facilities. Pool was a good size with plenty of seating options. Only negative that there is no on site breakfast.
The hotel was very clean and all the facilities were well maintained. Staff were very friendly and helpful. There was a nice, friendly atmosphere around the hotel. The children enjoyed the pool. The only negative is the location. The surroundings are an industrial harbour, so not pretty. There are trains constantly running and you will hear their horns early morning until late evening. It did not disturb us or our sleep but then we only really used the hotel as somewhere to sleep. On the plus side it is right by the highway (not that you could hear the traffic). You could drive straight onto the highway and get to San Diego's main attractions quickly. There is a restaurant/bar next to the hotel. The hotel has a 20% discount agreed with them. We had breakfast there one morning, which was great, but a little pricey even with the discount. In the evening they sometimes have live music. It was lively but had a good atmosphere without being raucous. Just the other side of the highway is an In n Out Burger place, which judging by the queue (the drive thru had cars queued out of the parking lot and onto the main strip even with people taking orders before you got to the window) must be good. There is also a Dennys, which is our goto place for breakfast. As always the food and service was good.
The Best Western Plus Marina Gateway is a beautiful hotel by any standard. it is always immaculate, wonderfully airy and bright, and the staff are always friendly and helpful. I wouldn't stay anywhere else!
We stayed here for 5 nights with our two kids. The pool area/hot tub is quite nice. The rooms are very clean and are of adequate size. The common areas of this hotel are all in top condition and VERY clean. No continental breakfast, unfortunately. The restaurant next door (Goodies) offers a 15% discount upon showing your room card. The restaurant (Goodies) offers good service but the food is mediocre in my opinion. Hotel has a decent location but a car is a must as almost everything is beyond walking distance. Overall the hotel is an excellent value, friendly staff and is VERY clean. I would definitely stay there again!
Every staffer from manager, front desk, housekeeping, and maintenance seem happy at work and friendly. Plenty of free parking. Great food choices in walking distance. Biggest drawback: stairs only in endings of two long hallways, with really slow elevators in the middle to lobby. Housekeeping needs these elevators to move their carts daily. So stairs in the middle would have been nice for guests. My mini-fridge did not have a freezer compartment, which might matter to some guests.
We have stayed in every Best Western in Chula Vista, one in San Isidro, and one dontown SD. This one exceeds the others by far. We have also stayed in Holiday Inn, National City, and the Windham. It exceeds those hotels as well. We love the hotel, the location, and the people who work there are exceptional
Great stay. This is a great hotel. The rooms were very clean and spacious. All staff was very friendly and welcoming. Everything in the hotel functioned properly. We went down to the pool and enjoyed it, clean and in good condition, clean towels are provided at the pool area. I used the fitness center, also clean, I do wish they would have provided a drinking fountain in there but that was my bad for not thinking to take enough water. Overall a wonderful experience. It was 10 minutes south of the San Diego Zoo, which is why we visited SD. Parking was easy and the area looked safe.
We stayed there 6 nights from check in to check out the room and the staff were great. We had a great time in the city as well as San Diego if we had known that part of the country was so much fun we would have stayed longer.
Got an amazing rate thru Expedia for 2 nights. You can believe the reviews. The hotel is very nice with up to date furnishings. It is very clean. I would recommend to anyone visiting San Diego looking for a bargain.
Outstanding in every way possible. The professionalism of each and every employee I had contact with should be the guidelines for every hotel. I felt like a VIP during my two day stay at BEST WESTERN PLUS MARINA GATEWAY HOTEL
Decent hotel for the money. Pretty close to beach and other attractions we went to. Hotel staff was very friendly at check in and at other times during our stay. Pool and hot tub were nice. Had a decent amount of restaurants in close proximity to the hotel. Many different types of shopping in the area like Costco, Wal-Mart and other small discount stores.
very good service n good location close to a good restaurants, close to the beach.rooms super clean,and lobby with beautyfull decoration. best west marina gateaway one of the best, with good pricesin the area.
Nice clean hotel. Staff were very helpful and informative. Pool area clean and very usable. Would be nice if room came with breakfast. Close to marina and beaches. Good value nice fridge in room. Coffee was in room but the coffee in the lobby was much better. We went to Goodies bar/restaurant one evening and the band was great happy hour food was great.
The hotel was in an area which was close to the airport which made it convenient for us upon arrival and departure. The hotel's appearance was clean and nice. I think they could upgrade their rooms a bit.
Stayed for 4 nights Thurs-Sun. The first night I had booked separately so we were actually upgraded to a suite with two queen beds. The suite includes an extra area with a pullout sofa and another television. Also noticed that it even had a nicer hairdryer and better, quieter AC unit. Then for the next 3 days stayed in the regular room with a king sized bed. Huge AC unit, pretty loud. The beds are also a little hard, and the comforter is thin. Personally, I just prefer thick comforters in the bed. I still slept pretty well though. Theres a small gym and a pool but it was a busy weekend i think, so there was usually people in it. The location is great, just off the freeway, about a $13 uber/lyft ride to little italy or the zoo. Housekeeping was great, they cleaned the room so well. Staff was also friendly, easy check-in and check out. Stayed at top floor, I felt like it was just more quiet. Price is decent, I would stay here if you don't plan on staying in your room too much and here for a business conference or something.
A few miles south of the san diago downtown...literally right off the interstate...perfect location. Chula Vista is only a short distance away. Plenty to do in the area . Safe location with a great staff in all aspects.For the money, one of the nicest best westerns out there. Would come back in a minute
If you desire a good nights sleep while on vacation on a Saturday in July at the Best Western Plus Gateway Marina $305 room; you will be sorely disappointed. The queen bed was as hard as a rock; you can get more head and neck support from the ground compared to BW Plus pillow! The hotel had a heavy air freshener scent that saturated the entire hotel! In addition, the shower had zero water pressure and if you plan to wash laundry; there is no coin machine & the front desk does not carry quarters on hand. Worst BW experience ever.
Jeff M, Manager at Best Western Plus Marina Gateway Hotel, responded to this review
Dear SunnyCa98, We sincerely apologize for your unfortunate experience at our property. We take great pride in being one of the top hotels in the San Diego area, and we want to apologize that your recent stay did not reflect this. Our staff did our best to provide you with the most comfortable room possible. We are dedicated to ensuring that you have a good night's rest when you stay at our hotel. While we have not had previous guest complaints regarding our air freshener we do appreciate you bringing it to our attention so we may avoid over usage in the future. Our hotel does offer coin operated laundry and our front desk does provide quarters for our guests. Your satisfaction is important to us and we use the feedback our guests provide us to implement improvements and offer a better experience for our guests. Again, we express our sincerest apologies regarding your stay, and we hope to be able to welcome you back to our hotel soon. Sincerely, Best Western Plus Marina Gateway Hotel
This hotel was a nice find. The location was convenient for me and I really enjoyed the spa. The street freeway noise was a downer but other than that I was completely satisfied. I would surely stay here again but I will ask for a room away from the freeway!
We stayed here during the comic con. The staff are very welcoming and it's easy enough to find. There were a couple of issues with the room but nothing too bad. A constant rattle from the air con in the hotel but nothing that couldn't be ignored. There is a bar / grill next door that does some decent food but is a little over priced for what it is but the staff are real friendly. There is a small pool and small gym but these were no used due to the type of visit.
The hotel is nice, but the service is amazing, great people, hassle free check-in and check-out. I came in thinking this was going to be an inconvenience, since all the hotels were sold our for comic con, but I am glad I stayed here, only 8 min uber trip to the convention or so close to the train station.
This place was awesome. Looked better in person than in the pictures. The room was super clean. The AC was great. The common areas looked great. Staff was very friendly and were able to help me out when I asked them stuff.
Stayed one night with our pet on our way for Global Entry Interview. Hotel is clean,modern and well equipped. Desk staff was very friendly. We especially thought Oliver was great. He took our initial reservation and checked us in when we arrived. He explained everything about property, where our pet could go etc.
We held a conference with 35 attendees. It was a huge success thanks to the amazingly attentive staff that over delivered on everything that they promised. I wish to thank the Sales Manager Denise Halliwell and the staff at the Best Western Marina Gateway Hotel for the excellent hospitality expressed to me and my US Coast Guard group during the week of 10 July. From our arrival to the moment we left, every engagement we had with the hotel staff was warm, friendly and helpful. Everyone went about their business with a smile on their faces and nothing was too much trouble. For example, Denise had the foresight to have our group pre-order our lunch which saved us waiting time at the restaurant next door to the hotel. Our attendees had no complaints about their rooms, and really enjoyed the hotel pool. All in all, while we had long days of training meetings all the staff in Hotel made it a little bit special and I look forward to returning again in the near future. Many thanks to the entire hotel staff, especially Denise, Russell and Manny who worked so hard, for us, during our stay. We look forward to coming back ...
We had a two night stay at this hotel. The rooms are very large and have a small balcony. The pool and hot tub are nice. The parking is great and the highway is right outside the parking lot. This is a great hotel for the money. I would stay again
We stayed 4 nights and had a rental car with us. It takes 15-20 minutes to drive to San Diego Zoo or Balboa park. The hotel lobby is very nice, clean, modern and service checking in what smooth. The rooms are spacious and not dated. There is a microwave, fridge, ironing board and iron. The hairdryer is hidden in a black bag under the sink- (good camouflaging) One thing was the 5 cushions like pillows you see are basically your pillows. Found it odd not to have an actual pillow to use.Would have preferred they provided regular pillows. The night before check out I tried to take out my passport from the safe but my card wouldn't work so needed someone to come and reset and open the safe for us. There is a cool down period of 15 minutes so when they came the first time they said they would be back in 13 minutes but didn't show up.. we had to cal again and wait around for close to another 25 minutes before they came.. that service could be better. We waited around for close to an hr around 1am because of this. We tried the pool and the water is heated which is nice but come sun down there are a few flies everywhere so we left soon after. Good convenient location and close to an In -N- Out burger joint that was busy.
We choose this hotel to be very close to the nearby marina and we were pleasantly surprised. Good size room, very clean and a good value. The bed was very firm and had no sag. Overall the staff was very friendly.
We stayed for two nights and used it as a convenient base to visit San Diego using the nearby local rapid light transit system to transit to and from downtown San Diego at 8$ per person for a day ticket. Much quicker, cheaper and less hassle than using the car and its associated parking costs.The hotel itself is very much a Best Western with good quality accommodation and helpful staff who gave us great advice on the rapid light transit system. Just a pity the hotel has no restaurant or continental breakfast included in its tariff.
We always stay here because my daughter is in the Nsvy and stays on Naval Base 32nd street. Great location and very nice accomodations. We will come back and always stay here. Pool and spa are perfect.
I looked for a suitable hotel online for my family to stay at three nights during familyt wedding festivities. Found this motel located not far from the venues I needed to attend and for a reasonable price. I was a little put off by the lack of included breakfast but found a similar lack in other comparable area hotels and decided it was a good option anyway. The location was convenient to transport on I-5 and the motel cleanliness and facilities were nothing less than impeccable IMO. The staff, especially Jeff, even accommodated a couple of special requests I made as I arrived. I have nothing but good to say about this fine establishment and recommend it highly.
very nice motel with excellent room . the restaurant has a very nice Mexican breakfast but for $12. the location is nice and the room has a lot of space. the toliters need to be refilled again . they provide only one shampoo bottel.
Great Hotel!! It's quiet and nicely appointed. The staff is friendly and attentive. I have stayed here 4 times (for a total of 31 days) in the last 6 months and have enjoyed each stay. It's my go to hotel in San Diego. I have paid much more for other hotels and they simply don't measure up to the Best Western Marina Gateway. I will definitely be back on my next trip to San Diego!
Loved my stay! AND loved this hotel! Cant wait to go back! Staff was amazing and hotel was extremely clean! Beds were so comfortably. Location was perfect easy access to freeway. Thank you staff for a wonderful experience!
Very clean facility. Great breakfast options. Nice staff. Very comfortable beds. Suite was a great size for a family. Quiet hotel. Great location. Only stayed one night but perfect for an overnight for us.
The staff was very friendly and professional. Good place for families and has a large pool area. Located near the highway and safe environment. I would visit this location again. Bay view was wonderful.
Great place to stay. Great welcome feeling, clean, and smells so good when you walk in the front door. We weren't sure where to stay, but this place impressed us. We were visiting our son in the navy. We will be back. Cheyanne at the front desk was a great help.
A great place to stay while on official travel in the San Diego/South Bay Area. A very courteous and professional staff that is always there to assist in any way. The facility is clean and smells great.
At first glance, this hotel is beautiful and clean. Room 424, however, had bugs in the bed, trash under all the beds and couch (including a partially used tin of chewing tobacco). When my husband and kids went to the pool, they were swarmed by hundreds of mosquitos! They were all bit several times...my kids were terrified to be outside at night, because of the swarms of mosquitos!
Jeff M, Manager at Best Western Plus Marina Gateway Hotel, responded to this review
June 18, 2017 Dear Jessica B, We sincerely apologize for your experience at our property and we appreciate you providing us with feedback. We take great pride in being one of the top hotels in the San Diego area, and we want to apologize that your recent stay did not reflect this. Your satisfaction is important to us and we use the feedback our guests provide us to implement improvements and offer a better experience for our guests in the future. Thank you for the time you spent responding and we will continue to strive to do a better job of taking care of our guest's concerns. Sincerely, Best Western Plus Marina Gateway Hotel
I stayed here in June 17 for 3 nights. Nice hotel, quite basic and clean. Staff were helpful as soon as we arrived they gave us a piece of paper with a lot of places on it to see and how to get there. Tram service is available outside hotel which is handy. Pool is average although staying in San Diego I doubt many will Be by the pool that often :) Hotel doesn't have a bar which I thought was strange, although it does have a nice restaurant and bar just across from it called goodies and you get 15% of if you are staying at the hotel which is good :)
Very clean, friendly staff, nice pool and hot tub, and comfy beds. It's a short drive to Coronado Beach. They do not offer a free breakfast, but you do get a discount at the restaurant next door. Would stay here again.
This hotel was located in a convenient area. It was 15 minutes to the airport and 20 minutes to the kid friendly attractions we wanted to go to. The staff was friendly and helpful and the hotel was very clean.
New well kept hotel, friendly and helpful staff. Strong wifi and good value for money. The hotel does not have any food facilities or a kitchen therefore offer 30% discount at the diner across the way. Rooms at the front of the hotel are exposed to the sound of the live music at the diner every Friday and Saturday.
This is a beautiful hotel located less than 10 miles from the airport with easy access immediately off a single freeway. The staff are all very friendly and helpful, and the grounds are lovely. The hotel has an excellent business center for catching up on work from the office while away. A restaurant is located on the hotel grounds, and there's a Denny's within walking distance. The beds are not uncomfortable and are acceptable for the cost. The beauty of this hotel is the proximity to downtown/airport but with free parking and internet all at a very affordable room price yet with service and quality way above it's competitors in this same area of town.
Reposting the original review I wrote back in Feb 2017, which was deleted later for the reason I will explain later. Original Post from Feb 2017: “If you have young kids, DO NOT consider this hotel. NOT KIDS FRIENDLY AT ALL. We booked this hotel because it has good review but it turned out to be a terrible experience. Our flight was delayed and by the time we got to the hotel, it was already 10pm-ish. After we dropped off our luggage, we had to go out and grab diapers and food for our baby. We came back around 11pm. We had had a long day and our kids were exhausted. We did make some noises as kids were being kids (NOT non-stop or excessive screaming or jumping at all) Hotel staff told us the guest below us had noise complaints against us. We tried to settle them down as soon as we could. We finally put them to bed around 12pm-ish. For the next three nights, we put them to bed before 9pm. Upon check out, we were CHARGED for noise complaint. Guest below us asked for an upgrade and staff charged us. We were NEVER warned about fee for noise complaint. My husband requested to see a written doc to show that hotel would charge a fee if there is a noise complaint and hotel staff said there is none and it's our fault. We have stayed at a lot of hotels (with kids) and have NEVER got any warning or any charge. THIS IS NOT A KIDS-FRIENDLY hotel at all. VERY DISAPPOINTED with the service. “ NEW INFORMATION: After we posted this review, we immediately received a call from Jeff (hotel manager) apologizing for the incident. He offered to refund the noise penalty + refund one night + one free night voucher (ps. My husband did say he doesn't think we will be traveling to San Diego anytime soon. Jeff said we can give it to our family and friends). We were quite surprised that they had such a responsive and good customer service. The credit card refund of the noise charge showed up after a week later and we got another call from Jeff confirming whether we received the refund. My husband then asked about one night refund and the voucher. Jeff then said because we prepaid through online booking website so they were unable to refund through credit card. He will give us TWO free-night voucher instead. (PS. My co-worker said we should have requested for a check refund to see if they are sincere) This time, Jeff mentioned if we can edit or remove TripAdvisor review. After a week of waiting, still no voucher in the mail, we received the 3rd phone call from Jeff asking for our address. A week later, we received the voucher as promised. That's when we removed the review because they were pretty responsive to the complaint. We thought this is the end of the story, then fast forward to four months later (June 2017) We gave the voucher to my friend. I told her to contact the hotel directly to redeem the voucher. The voucher does not have our name on it. It is issued to “The holder”. She called the hotel and Jeff said this voucher can only be redeemed by myself and my husband. So I called Jeff and he said the review is not taken down. I checked my account again, no review. I googled TripAdvisor, no review. I e-mailed hotel and sent a facebook message requesting link to the review, no reply “yet”. I do not want to make another LD call again. So, this is it. PS. Jeff did say “your friend can call, we'll still honor it”, but I don't feel it's a good idea to redeem the voucher anymore. Another PS, after we got back, we checked some of the reviews. There were some reviews about poor soundproof.
Stayed overnight to go fly fishing in the Chula Vista marina. Perfect location/nearby restaurants. New hotel with great facilities and staff. Recommend highly! Based on my experience, would use Best Western for travel destination in the future.
I booked this hotel for a two night stay over Memorial Weekend. I had other relatives already staying here so I just followed their lead. I was very impressed with the property; very clean, new, conveniently close to the Interstate 5 freeway. I arrived around noon which is earlier than the actual check in time of 3pm. Manny at the front desk was was especially kind. His friendly demeanor and eagerness to help should be acknowledged. I had been up for 24 hours and thankfully, a room was available for my early check in. I had booked a room with two beds for three adults and one child. The accommodations were clean, modern, and spacious. There was a small fridge, microwave, and coffee maker. (Fridge and microwave are always the biggest YAY in my opinion.) There is a nice heated pool and hot tub that my son and I enjoyed. The Goodie's restaurant across the parking lot has pretty good food. I called an order to go and enjoyed it in the room. Overall, a nice, simple, newer, clean, no frills hotel that has everything you need. Highly recommended.
Lovely clean room, friendly staff. Great meal options and discount at goodies bar on grounds. Huge amount of parking around the hotel grounds and no extra charge was a huge reason we choose this hotel and location.
Stayed here to start our holiday off for 1 night. Service staff were very friendly and parking was easy. Accessing the room was easy with the lift and the 15% off voucher for the restaurant across the car park was handy for dinner. Beds were comfy and room was quiet. Downside was it didn't have it's own breakfast but even then that didn't effect us.
Rented my room through hotels.com. Rented it 2 weeks before my trip at a rate of around $155. Good parking. Nice room. I asked for a double queen bedroom with a sofa bed. It comes with two TVs. No breakfast included. Has a restaurant across the main entrance that offers 15% discount to hotel guests. Free high-speed wifi.
The guest room was as advertised - spacious and clean. There is a mini fridge and microwave, plus coffee making facilities in the room. There was even a small balcony with chairs. The hotel is nice and new. There's a coin laundry on-site which was helpful to us. The restaurant across the parking lot looked popular but wasn't able to try it out.
I love staying at best western the only thing that was missing was providing breakfast! but other than that the hotel was nice really close to the airport and the beach and all the family events centers
Nice outdoor pool and nice/new hotel. Always have a good stay. My complain is always the same: there is no restaurant/breakfast area at the hotel. The restaurant in front of the hotel is very bad. But the hotel is very well located so you can drive and within minutes, you can find a good restaurant. Rooms are very spacious and well illuminated.
Nice newly built and clean hotel. Friendly staff. Definitely one of the nicer hotels in the area. Workout room has a lot of new and good equipment Close and easy access to freeway. Ample parking. There is s Sports bar and restaurant Nextdoor. .
Nice hotel but the online description makes it sound like there is a restaurant in the hotel. Truth is it is across the driveway, GOODIES. Okay food but since I was here on business it was a bit inconvenient.
Must have a better approach about pricing. Overall the hotel well-maintained, host were polite, housekeepers were excellent and thoroughly clean, the food was average in security was cordial . Hotel entrance and grounds are well-kept
This facility was the nicest Best Western that I have ever stayed at. It was clean, spacious, and the staff was great. It can not be beat for the price! We had an event at the San Diego Convention Center, but everything near there was outrageous in price. This hotel was less than 6 miles away, and very close to the freeway, which made it very easy to get where we were going. I was very happy with this Best Western, and I will definitely be back!
We chose this hotel for rating and price and were glad we did. Very nice, clean hotel. Staff was very friendly and we liked that it was easy to get to and from where we wanted to go (had a rental car...not much within walking distance). We weren't too impressed with the restaurant next door and we disappointed that we didn't know there was a Freddies burger joint only a few blocks away.
We stayed for 4 nights in April & had a pleasant experience. Our suite was spacious and clean, with a location that has very easy access to the highway & not a far drive from Downtown San Diego. The pool was small, but heated, which meant we could swim even on a cool day. The staff was very helpful and accommodating. The hallways were very loud at night, but that could have more to do with lots of families staying there and not related to the hotel itself. Really wish there was breakfast included; would have made it a near-perfect stay!
Without hesitation, I highly recommend this hotel. Everything is worth top marks - facilities, cleanliness, service, rates. Any time that you pass by the front desk, they are not only ready to help in any way possible, they are very friendly. They have thought of so many little things that add to the comfort of the guests. If they haven't already thought of something - you just need to ask and they will do their best to fulfill the request. We stayed for a week - and would definitely come again.
Very pleasant hotel,clean,good size room,good facilities and pleasant helpful staff,and the important one for me while travelling,solid reliable fast wifi. Close to freeway and public transport. Picked this hotel because of the reviews and was not disappointed. A bonus is Goodies Bar next door,where you can get a cold drink with the locals,and something to eat.
Check-in was fast and easy. The gentleman who checked us in even gave us recommendations of places in town to go for dinner, touring, and nightlife. All staff members we came across during our stay were very friendly. Our room was VERY clean when we checked in and throughout our 3-night stay. The pool and jacuzzi area was also clean, as well as the fitness room. Excellent stay overall, no complaints !
The staff were very helpfull. At check in the employee at the front desk informed us that the restaurant nrxt door has live music till 10:30pm and was wondering if we would like to change rooms. That was nice and the place was very clean. Pool was well kept and the cleaning staff were very friendly. Would stay there again when in town.
The hotel was located incredibly close to the highway which made travelling in and out of San Diego super easy. What really made our stay was the helpfulness of Jeff who would offer assistance with where to go; where to eat and even helped us when our car began mis-functioning! Thanks Jeff :-) The room was a good size and we had a balcony overlooking the pool. We mainly used the hotel as a base for exploring which made it perfect.
i brought my girlfriend who i had re-united with after being apart for 35 years to this nice modern facility and we had a nice quiet room on the top floor. The service was excellent top to bottom. Nice jacuzzi, heated pool.We had a great view of the south bay with 5 windows side by side. The best part was our concierge, Cheyenne who was so patient and accomadating, as was her supervisor. We came back especially because of her. Thanks to all!
This was a good place to stay but why do I continually get the room farthest down the hall and I get a lot of handicapped room with no tub. The front desk said I had a sliding door going to the pool. We'll instead I got a parking lot with a doggie no pooping sign. No Continental breakfast but you can save 15% off at Goodies right next door.
Easy to find as just by I5. Bright reception area and room. Very clean - taps were shining! Fast internet. We arrived without luggage (delayed in transit) and desk staff offered toiletries to keep us going. Pool small but gets full sunshine. Goodies restaurant across driveway can provide all meals and there is a discount for hotel guests. Denny's is nearby and walkable. Easy walk to marina which seems to be recently remodelled and is landscaped with seating bear by. Bedroom was big with king size bed, armchair and footstool, another comfy chair as well as desk. Couldn't fault this hotel.
Enjoyed two comfortable nights at BW. Offering a breakfast would have been a bonus. The hotel was convenient to many local attractions. Staff at front desk were helpful to suggesting restaurants etc. We would recommend and choose Best Western for future travel.
This is a great location, especially if you have a car as it's just off the interstate. The room was really clean, internet was quick and the heated pool and spa were well maintained - couldn't fault the staff. Goodies bar and restaurant is located right next door and was perfect to eat at - thanks for a memorable stay to finish off our holiday in America.
I chose this hotel from high rated reviews I read. This was my Thanksgiving treat (for myself, solo trip, just to relax and unwind…) and this 2 nights/3 days trip to this hotel did not fit for my purpose. Hotel itself is nice, quiet from crowds and city, and very easy access to freeway (interstate 5). If you plan to do lots of San Diego sightseeing, this hotel should be great. Also “Free Parking” is great! (that was one of the reasons I chose this hotel). Staying San Diego downtown hotels with $30 plus / night parking fee is a log, so free parking is really appreciated. From the review, I thought I read, this hotel had Coffee machines every floor, but I guess that was discontinued, bummer….That was another reasons I chose this hotel, but I did not see any free coffee. I am a huge, major coffee drinker, and easy access to coffee is a must. First morning, I drove all the way to Starbuck just to get coffee, and saw this hotel put out coffee machine only in the morning (right? I was not informed so I did not know!) but one machine near front desk, with long lines with people waiting to get a cup….well, it did not work out for me anyway. My room coffee maker did NOT work properly! It took forever and my room was filled with terrible “burned smell”, was not good. Small refrigerator was in a strange location (right behind the door) and it was inconvenient to open/shut. I did not think that was the right place for the fridge. Also somehow, I thought they should have the “Freezer” part, and I purchased a couple of ice cream bars to enjoy later on, but well, this fridge did not have freezer section on top, so my ice cream pops were all melted down, and I ended up throwing everything away ($10 gone). In room coffee tasted quite bad, and as I said, the machine did not work. First of all, when I reserved the room via Hotels.com, I specifically requested the room with Patio. And I did NOT get that. I did NOT have any kind of view, other than “Roof” view??? I was very disappointed, actually in the tub, more than disappointed about this. First day, I went to use Hot Tub. 4 or 5 very young kids were playing in hot tub and going round and round, and kept on asking me to move. Also they kept shutting down the jet. Eventually it stopped working, so I just left. Bad experience. Also the tub was “DIRTY!!!!” There was all kinds of heavy yucky stuff stuck around the tub (inside) and it was so nasty. The tub definitely needs to be cleaned up for safety (health risk?) It was that dirty. 2nd day, I also stopped by the tub during the day, when no one was around. Well, there was no towel available, so I tried to get attention from anyone who were working at the hotel, asking for towels, was not a good experience either. I used fitness center. They did not have my favorite machine (stairs), also Stationary bike did NOT work. It was not even hooked up with the outlet. I was so thirsty during the work out, so I wished there were some kind of water service there….I was going to use the fitness center on the last day, but I did not because of broken bike and no water….Room was clean, cozy. Bed was nice. My room was somehow, forgotten from house cleaning though!!! I left the room in the morning hoping, they would clean while I was gone. It was not done, so I also left the room in the afternoon for a couple of hours, again, hoping they would clean, so that I could relax for the rest of the afternoon. When I finally got back to the room around 4:30pm, it was not cleaned. So I gave one more chance and waited a bit….I finally called the front desk and asked when could I have expected the clearing. Well, I was informed that house keeping folks were already left and I could get some clean towels!!! I was so upset, and asked, “so that means my room was forgotten???” then front desk told me that there might be still some people who could clean and would send someone….I was not happy for this whole thing. It was not professional and acceptable in my opinion, since I was paying for the room. So I had to leave the room from 5pm again, sitting outside with the magazines, but it was so dark and I could not even read. This missed house cleaning was really a bad part of my trip this time. The best thing happened during this stay, this morning (last day of my stay), I went to get the coffee (since I learned there was a coffee in the early morning) around 7am. This nice, wonderful lady (another hotel guest) kindly started to talk to me. She made my day. Thank you. Nice, clean hotel in a quiet location. But NOTHING is around (nothing in walking distance), no views. Dirty tub, forgotten house keeping….for the person like me, wanted to get away for Thanksgiving (solo) just to super relax, it did not serve my purpose, and I don't recommend for those who would just go to relax.
This Best Western is a great hotel for those who prefer to be somewhere between San Diego and Tijuana. Nice location not to far from the trolley line that can take you into San Diego or down to the border. The facility over all is clean and the staff are courteous. The hotel is quiet except for on the weekends when the bar and grill next door has a band outside on the patio. If you don't mind a little music then you will be ok. Always try to get a room with a balcony by the pool. Balconies are spacious with lounge chairs for sunning and a patio table and umbrella set up for those who prefer to stay shaded.
Really good staff who were very helpful when we needed info on San Diego or needed a plaster (band aid). Hotel is not far from the trolley line, has a small pool, gym and guest laundry. There's a diner/bar close by where there is a 15% discount for hotel guests. Would recommend.
The hotel is located in National City just off the highway in a somewhat industrial area of town. Nevertheless the property is new and maintained very well. Check-in was very efficient and took less than 5 minutes. I was given a room on the ground floor near the back of the building - very convenient as there is a side entrance making it easy to park and move stuff into the room. I was a tad afraid that a ground floor room would be noisy, especially since it was Saturday night and Goodies Bar was booming music. This was not a problem - some minor chatter outside but nothing overtly distracting. I guess if you're a super light sleeper request a room on the upper floors. The standard king bed room was well appointed, nice sized bathroom with lots of towel, large bed, good furniture and working space. Internet was decent speed for a hotel and free. Only drawbacks is that there is no breakfast included, but thankfully there are plenty of choices in the area. About 5 minutes away by car, there are about 4 or 5 fast food places, and 10 minutes away there are several malls and restaurants. Downtown SD is about 20 minutes away by car on the highway. One knock I have with the hotel is that housekeeping comes quite early ... they seem to like to finish cleaning the rooms by about 11AM - Noon (perhaps this is because I was on the ground floor). One day, they did miss one clean up because I left around 10:30AM. Nevertheless subsequent cleanings were done well and everything was neatly made. I got an excellent price on the room and I am very happy with the hotel. Would recommend to others for family, business, or other travel.
Stayed here for 2 nights with family, had a 2 double bed suite! the room was spacious with ample space for 3 people to move around easily! the bathroom was modern with marble tiles and big enough to move around also! the beds were comfy, clean and the room smelled clean! how it should be! the property does have a pool and a fitness center! sadly no restaurant! but there is a bar/restaurant within walking distance of the place if you need to grab a bite. one negative aspect of this hotel is that it is not centrally located, it is about a 10 minute drive into downtown or where the heart of San Diego is! so commute can be somewhat of a disadvantage! but overall if that is not an issue then this place is great for short stay near the city.
Had a very large room that was nice and clean. The restaurant next door had a band on Friday night that we were told about. They were supposed to stop at 10:30, but it was more like 10:45. Luckily no kids and we weren't overly tired so we just stayed up until the music stopped. If you have kids or need to go to bed before 10:30 request a room AWAY from the parking lot when you reserve your room. We also couldn't get the A/C unit to work in our room, but didn't ask for it to be fixed.
Spacious and clean hotel. Came with a fridge and a microwave. Very friendly and informative staff. Staff told us best places to eat. In an industrial area. The marina aspect should not be included in the advertisement of the hotel. There are no marina views and the marina is a minimum of 15 minute walk from the hotel. When u get to the marina it is basically a military base and you cannot get close to it or enjoy views from the water. It is close to an in and out, starbucks, and Chipotle.. within walking distance.
Hotel looks nice as you enter, but that is where the nice part ends. Upon check in was told the hotel was sold out, so they were putting my family with a young child in a room facing the bar that had a loud concert going on and they would be playing music until 10:30 pm. No choice to move to a quiet room that night. Just this is what you get and deal with it. Upon entering the room it wasn't just loud it was like having a concert in your room. I could hear word for word all the lyrics of the songs and what people in the crowd were shouting. It was so loud you couldn't even hear the TV or try to have a conversation. No way anyone including my child could go to sleep before 10:30 when the music was supposed to stop due to the volume of the music. The base shook the room. Then music also went past 10:30pm. I called to complain about the noise level and how inconvenient it was and just got rude treatment by the desk clerk (young male), who did not care and had no concern about the loud music. He just said things like "I don't understand how it is inconvenient?" and "we told you at check in." Yeah, we were told at check in, but had no choice to change rooms. It was more of here is going to be the worst hotel noise ever and deal with it. He had no solutions other than if we came before noon the next day they might let us change rooms. Wow, so put my morning plans on hold, pack up my luggage and maybe get to change rooms. In the morning I did go to the front desk to inquire about changing rooms and was told they didn't currently have rooms, but I could pack up my stuff and they would hold it in storage and move it into a room later. Again, very inconvenient (but apparently not to the prior nights desk clerk who doesn't understand inconvenience). The desk clerk in the morning Zoe did at least seem sympathetic and tried to help more even though her solutions were not better and were still inconvenient. I would have been less angry if I had got here the night before. However, she did promise to sign me up to Best Western rewards and add enough points for a free night stay and guess what she signed me up and added 0 points. So no free night added for my horrible experience and rude treatment. So, now I will just get annoying Best Western emails to keep reminding me of the horrible experience. I have stayed at many hotels and many Best Westerns and this was by far the worst even. Stay away from this hotel if you like quiet and sleeping. Its the Russian roulette of hotels. Maybe you will get a quiet room like others have and maybe you won't. Maybe you will get a concert in your room. Maybe you will get a helpful concerned desk clerk and maybe you won't. You will get a rude uncaring one. Don't stay here!!! Note: I stayed at another hotel for 3 nights prior and they will be getting a 5 star excellent rating for quality and service! We went from an amazing hotel stay to the worst ever!
Jeff M, Manager at BEST WESTERN PLUS Marina Gateway Hotel, responded to this review
October 27, 2016 Dear LBJ66, We sincerely apologize for your experience at our property and we appreciate you providing us with feedback. We take great pride in being one of the top hotels in the San Diego area, and we want to personally apologize that your recent stay did not reflect this. Upon check-in, our front desk staff did inform you that your room would hear the live music from the restaurant. Our staff did our best to provide you with the best room that was as quiet as possible. Upon hearing of your complaint regarding the live music, we asked the restaurant to lower the volume of the music and the music did stop at 10:30pm. Unfortunately, our front desk staff was not able to provide you with an immediate room move that evening due to room availability. However, the following day we were more than happy to provide you with a complimentary upgrade to a suite for the remainder of your stay with us. Your satisfaction is important to us and we use the feedback our guests provide us to implement improvements and offer a better experience for our guests in the future. Again, we express our sincerest apologies regarding your stay, and we hope to be able to welcome you back to our hotel soon. Sincerely, Best Western Plus Marina Gateway Hotel
I highly recommend this hotel. The rates are reasonable & the hotel has a good lobby experience and the rooms are just as good. I've been in hotels where you have a good lobby presentation but the rooms are old & run down. It's clean too! Their restaurant has excellent food & the prices are medium range but ample. We've stayed here 3X's already and we're coming back next year. It's a perfect location for us...close enough to go into Baja and close enough to visit Downtown SD and the Seaport.
Exceptionally clean hotel. The lobby, rooms & common areas were well kept & clean. Free parking.. Nice pool. Great for family & kids... Staff was professional & courteous. Great job to staff & management. Would recommend...
Booked this hotel through a travel agent and everything went smoothly. Comfortable clean room, with good staff. Restaurant across the parking lot was not good but other then that it was an enjoyable experience and I would recommend this hotel.
We were really welcomed and assisted by Francesca on the front desk, someone who helped us with directions, solutions, and suggestions, every time we needed any in our three day stay. Friendly staff in general, being Manny very attentive in our check out. Huge, comfortable room, equipped with microwave and fridge, which provided us with the infrastructure to prepare quick meals. The only downside, at least in our room, was the shower that didn't run enough water. This hotel is set in a good location from which we could get fast and easily anywhere we wanted. Definitely would stay there again.
I did book this hotel for a conference downtown. Using the trolley it took me an hour roundtrip to the hotel. So the location was a little bit of a bummer for me. Overall the hotel was nice and the staff was great. I will admit that the walls were thin. I did wake up a couple of times during the night due to noise, plus during the evening I could hear the TV of the room next door. Even with these slight minuses I would stay at this hotel if I was in the area again. The price was right and the location to the trolley did make it easy to get around if you took the time.
Came to stay for Twitch Con 2016 and it was a great stay. Rooms are clean and staff was friendly. Would highly recommend staying with kids. Great pool and hot tub. Restaurant is also great for coffe in the a.m. And then for dinner at night, with live music. Oh and you get 15% off with your room key. The convention center is about 10 minutes away.
Great location, service and staff but the AC in our room was really loud and it would randomly turn itself off all the time. Our room would also randomly shake in the morning, I'm not sure if there was because of an ongoing construction downstairs but it got frustrating after a few days. Overall, there were a few positives but I don't see myself staying here again.
Jeff M, Manager at BEST WESTERN PLUS Marina Gateway Hotel, responded to this review
October 4, 2016 Dear Art F, Thank you for staying at our hotel and for letting us know about your less than spectacular stay. We sincerely apologize that you did not experience full nights of restful sleep during your stay. We are dedicated to ensuring that you do have a good night's sleep when you stay with us. Our hotel is not currently experiencing any ongoing construction and we will try our best eliminate any of these noise concerns from our guest rooms. Your satisfaction is important to us and we use the feedback our guests provide us to implement improvements and offer a better experience for our guests in the future. Again, we express our sincerest apologies regarding your stay, and we hope to be able to welcome you back to our hotel soon. Sincerely, Best Western Plus Marina Gateway Hotel
Nice clean hotel located literally right off the freeway. Nice thick windows so you don't hear traffic. No breakfast but a nice little industrial K-cup machine in the lobby with like 10 different choices of drinks. Free Parking. A Restaurant and bar next door. I heard they give you 10% off food. I only had drinks and THEY DO NOT give 10% off drinks. Room also had a fridge and microwave. They do have vending machines on every floor, but only drinks. That's the only complaint I guess. They should have vending machines with chips and candy as well me thinks. I liked this hotel and would definitely stay again.
Excellently situated - fast access to the City of San Diego & all the attraction .Hotel room was clean nicely furnished .Staff was very helpful providing information about near by sightseeing * maps * bus services Amenities supply poor good value
So helpful. Hotel was clean and seemed very safe. Close to I5 so travel was very easy. Zoe was very helpful with "locals only" insights! The pool was warm. Starbucks and in n out were convenient. A little off the beaten path from all things tourist but easy enough with the closeness of I5.
We enjoyed our stay at the Best Western Marina in National City. The staff was friendly and informative. The rooms were clean and comfortable. Wifi was easy to access and the amenities were great as well. We would definitely stay here again !!
We needed to travel during the fall school semester and even though I brought all of the study material I needed I wasn't prepared as I thought. I showed up at the front desk in a panic needing to make some copies of histology slides from my textbook. Zoe was extremely helpful and willing to make all 10 of the copies I needed. She really saved me. There is so much to learn in this class and missing out on the few study days I was in San Diego would have been rough. Thanks again Zoe and the rest of the staff.
The price is very accommodating for the area. It's in a great location....you can get to just about everything within minutes! Very nice and clean. ZOE, the front desk attendant, is absolutely wonderful! We loved our stay there....would definitely stay again and recommend it to friends and family!
Make sure you ask where your room is. I had 306 and had a lovely view of a building. I was there for four nights and you think I would have warranted a better view. Other than that, the room was beautiful and the staff very friendly I do wish they offered continental breakfast, as the restaurant next door was so slow.
Great location and very nicely kept hotel in side and out. There are restaurants around and it's not hard to go down the street to find food anytime of the day. Great way to get on and off the HWY and not far from the outlet near the boarder. It's usually 10-15 mins to any tourist attractions in the area. Coffee station in the morning is a nice touch, would've been nice to offer fruit or cookies as well since there's no complimentary breakfast. We usually get free bottle of water in room in any of the plus BW we've stayed before, again something nice to do for those who are BW members. It was a perfect stay regardless, use the pool and gym it's kept clean and neat.
The hotel is in a good location with easy access to the freeway. The gentlemen who checked us in was very welcoming and informative. Our room was quiet and I love that the room had a sliding door because it gave us easy access to our car in the parking lot. The room was spacious and I love that we had access to two TVs. My biggest disappointment was the bathroom. One of the bath towels was torn and there was mildew between the bathroom tiles in the shower. I would stay here again, but housekeeping and management just needs to pay attention to room details.
perfect locaton off I-5,very nice staff,very helpful,very nice lobby\\meeting area,very nice smelling,nice rooms,very clean bathroom, worst for me were the pillows(too small),the bed was very comfy, restuarant next door(goodies bar/grill)very good food,music on weekends, lot's of parking space..a/c unit a little noisy
I enjoyed my time here without any incident. Very relaxing and convenient location. I am very happy and will definitely return to this hotel. Came for my honeymoon with my husband and we do not regret. Highly recommend. Thank you Best Western PLUS
The hotel kept very nice and clean. The staff was always helpful when needed. Location was a bit further than expected but you can get to any part of downtown within around 15 mins. Using uber pool will cost around 8-15 bucks a trip. The hotel doesnt provide breakfast like most best westerns do but do offer a 15% discount to the restaurant next door which have very good breakfast and good choice for dinner and happy hour drinks. Also less than 5 mins away walking from In N Out and a dennys down the street. The rooms are clean and beds are ok and comfortable. There's a train that runs through the back of the hotel but only heard it in the mornings around 10 or 11 and just a couple of times, so dont worry about being woken up late at night or early morning.
2nd time to stay here at this hotel, close to everything and also near a metro transit line. Very clean and relaxing stay. Pool area was clean and well kept. Would highly recommend if visiting San Diego.
This hotel was easy to find good location. Pleasant, helpful, professional staff. Rooms are clean and comfortable. Has a nice restaurant on site not owned by hotel but they give 10% discount if you show your room key.
we stayed for one night, never had the chance to explore the whole hotel and its facilities. we were welcomed by jeff at the front desk. good service, very quick check in and check out process. he'll take the initiative to provide you with all the information about the hotel and the recommended places to visit around the area without even asking him. i was provided with the list of places with the address and driving directions. the room was great, spacious enough for the 3 of us. very clean and comfortable bedding. there was sufficient bathroom supplies and clean white towels. there is a coffee maker, coffee making supplies and small refrigerator. there is flat iron & ironing board. there are plenty of parking spaces available free of charge. the only complain i had was that in the morning, 2 staff from the housekeeping department knocked our door at 2 different times to do the cleaning. i believe the housekeeping department should be briefed on the departure dates of the guest so they can schedule the correct time when to clean the room instead of bothering the guests in the early hours of the morning. i brought this issue to the front desk, they apologized and assured me that important information will be communicated to the concerned department. generally, this is a very good hotel and will still stay there if i ever go back to San Diego.
Nice hotel with average rooms. Location is near the base which is a plus. The restaurant near the hotel offers a discount during your staff. The restaurant has average service and food. The service was EXCELLENT. The complete staff has extremely helpful from check-in to check-out.
I've stayed at Best Western Plus Hotels in the past, this one is extremely disappointing. The bedding was dingy and I question if the sheets had any been changed. It's located in an industrial area, so lots of traffic and the walls and windows are not well insulated. I've had quieter rooms near airports. In the wee hours of the morning, I could hear a passing train, a baby crying in the hotel and a passing motorcycle--in that order. It's better suited for a business traveler or those who will be out and about most of the day/night and just need a place to sleep. As I type this, another motorcycle howls pass my window. If I'm ever in this area, I won't stay here again.
Jeff M, Manager at BEST WESTERN PLUS Marina Gateway Hotel, responded to this review
August 22, 2015 Dear Michdivadoc, We are extremely sorry for the inconveniences you experienced during your recent stay with us. As you noted this case was out of the ordinary and our reviews show guest satisfaction is our most important goal. We can assure you that our bed sheets are definitely changed daily. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements and to ensure we offer a better experience for our guests in the future. Sincerely, Best Western Plus Marina Gateway Hotel
We stayed at this hotel for a girls weekend out of the heat of the Arizona Desert. What a gem it was! We frequent San Diego and often stayed on Hotel Circle. The hotels there are busy and charge for parking, and while convenient, don't live up to the price you pay. Marina Gateway is right off the freeway, far enough south of the city to get out of the busy tourist traffic but just a small drive to the main attractions. The hotel is in an industrial/navy location and it felt clean and safe. Just on the other side of the highway is some places to eat, like Denny's, In and Out and Jersey Mike's or you can try Goodies right there in their parking lot. A little pricey at $16.99 for a breakfast buffet but they offer a great menu and good food. The executive suite room was very clean, well equipped with a microwave and fridge. We had a private balcony, equipped with two chairs to sit and enjoy the ocean breeze. The bay is close to the hotel, but our room was facing the highway and parking lot, with a small view of the bay from the right. The room was mostly quiet, however, Goodies had some loud music going on that you could hear late into the evening. Beds were firm, you may find them slightly uncomfortable but that is subjective and can't accurately be reviewed. Parking is free! And there is ample parking available! Well lit lots and all around the hotel made it very easy to park, even at night when most guests were in. They also have a nice pool area, a bit small but heated for year round swimming. The gym offers a few machines and free weights. The highlight of the stay was the service. From check in to check out we encountered several employees who treated us so kindly and with great respect. They offered us suggestions on places to see and eat and even walked us out to the fliers to hand us directions. Above and beyond! We will be staying here from now on for all our San Diego adventures!
The hotel feels very clean and the heated pool is really nice. We have really enjoyed our stay. The parking is free and easy, convenient location, close to highway. There is no free breakfast. The heated pool is above 80 degree and the hot tub temperature is good as well. My kids really enjoy the pool and the pool temperature is perfect. The restaurant 10 meters away is very convenient, it has life music some dinner night and we see people are dancing with the music, brings a vacation mood. They also provided a crib for small kids. The crib is OK.
Literally a minute off the main freeway makes this hotel a great springboard to explore San Diego at a lower price than similar hotels in main areas. Actually getting to this hotel is easier due to less congestion which we experienced often in the city. The rooms are spacious, clean and staff seem friendly. Plenty of free parking. There is NO BREAKFAST but there is a complimentary take away coffee service in the mornings which can boost your morning. Next door is GOODIES CAFE which offers breakfast and other meals along with room service. Show them your room card in the restaurant and you'll get 15% off your bill. TIP : in the evening the pool area can get rowdy and there is live music across the way at Goodies cafe on weekends so if you are after a quiet stay, request a room away from these areas. I would suggest the rooms facing the port.
I enjoyed my stay at Best Western Plus Marina Gateway Hotel in National City, CA. The facility is new, clean, well kept up and beautifully landscaped. The rooms are spacious, pleasant, quiet and comfortable. Family Friendly. Great place to relax. Nice pool and exercise room, a pleasant place to walk around and enjoy the views. A short walk to several restaurants. I highly recommend this hotel for business or pleasure.
This was a decent hotel. Check in was nice and quick. The elevators were broken and only one worked so that took a while. Other than that there's a restaurant right next door that is decent. The room was clean and comfortable.
Always enjoy our stay at this hotel. Staff friendly and accommodating! Clean and comfortable rooms. Free parking - always a bonus! Restaurant on site - convenient! Short drive to other restaurants and markets. Not far from border as well as other San Diego attractions!
Although this hotel is a little pricey for most Best Westerns I have stayed at, it is worth it. The appearance of the hotel is very nice. The staff are all very pleasant and helpful. The double queen I stayed in was large enough and everything I required was available. Even though they serve no breakfast, the Goody's Pours and Grill, on site, had a really fantastic buffet brunch on Sunday, with many selections to choose from and at a very reasonable price. My wife and I stay at many Best Westerns throughout the year and I must say that the Best Western PLUS Marina Gateway Hotel is the finest we have ever stayed at. Totally satisfied. By the way, access to Padres games during the rush hour was a breeze as we were going against the traffic and it was just 12 minutes from the hotel to the Padres Parkade parking, 1 block from the ballpark. Also, I might add, that arriving here from Arizona on I8 is a breeze by taking the 125/54 loop around the SE side of town. We avoided all of the traffic congestion in San Diego.
I booked this hotel for my stay during Comic-Con 2016 (Jul 20-25th). From the beginning to the end of my stay I received nothing but helpful and friendly service. This also includes when I called days earlier to ask a question about my reservation. Friendly service over the phone. My room was comfy and clean. And after walking around downtown San Diego in the heat, coming back to a comfy and clean room felt wonderful. I only wish I had taken advantage of the heated pool and also the workout area. The restaurant next door, Goodies, was fine. Good food. And In-N-Out was down the street. Drive to downtown was less than 10 min. I would say the only downer was maybe wishing a gas station was slightly closer to the hotel. But that's nothing. When I come back to San Diego, I would stay at this hotel again.
Jeff M, Manager at BEST WESTERN PLUS Marina Gateway Hotel, responded to this review
July 31, 2016 Dear Melissa S, Thank you for staying with us and posting such a positive review. We appreciate your compliments and feedback in regards to our service, cleanliness and staff. It was a pleasure to have you as our guest, and we hope to see you soon in the future. Sincerely, Best Western Plus Marina Gateway Hotel
We stayed here for one night, and the hotel itself is perfectly fine for that purpose. When we called to get a rate and a availability we spoke to Zoe. My wife and I were both very impressed with her positivity and helpfulness, so we booked a room for the night needed. When we checked in I got to meet Zoe, and she was a pleasure to deal with. This Hotel is lucky to have her as an employee.
We needed a room that would accommodate a family of five. Affordable, clean and comfortable. Within walking distance to public transportation that took us around San Diego, including Old Town ($7.00 per person per day unlimited). Within walking distance to restaurants. Area is not that nice, but it was a good place to crash at night. Would stay here again. Only Con: had problems with the safe, and had to call reception three times to have it reset.
Stayed at this Best Western for 5 nights over 4th of July weekend. Motel is relatively new with spacious lobby, ample parking and attractive rooms. Amenities include free wifi, workout room, outdoor pool with hot tub, a lobby ATM and coffee machine. Clean and comfortable rooms included small refrigerator and microwave. Best part of the stay was the stellar service provided by the front desk staff. They happily answered all questions and provided great recommendations for meals and fireworks. Note that this Best Western is about 15 minutes from downtown San Diego. It has ready access to I-5, and there are decent restaurants within a 5-10 minute drive (ask the front desk for suggestions). Nearest is a Goodie's across the parking lot, and a Denny's and In n Out Burger are a short walk using the freeway underpass. This motel is great for travelers who have their own transportation, although the 24th Street trolley stop is only a 5-10 minute walk. We thoroughly enjoyed our stay!
Just returned from our weekend stay at the Best Western. Very pleased with our stay. Free parking, friendly staff (shout out to Manny @ FD for awesome service). Definitely would recommend renting a car as the area itself doesn't have a lot going on. But it is located right near the freeway entrance and everything is an easy drive on I-5. Airport and downtown/Gaslamp only 15 mins away. Mission Beach, SD Zoo, La Jolla all within 25 mins away. There is a restaurant in the parking lot called Goodie's that serves sports bar type food and it was very good, if you mention you're staying on the property, they'll give you a discount. My only complaint is the pillows were too hard (I know this wouldn't be a problem for some) and the gym facility had no water cooler, sani wipes to wipe equipment and the hand sanitizer was empty. Other than that I would stay again. A great choice if you have a car/access to transportation and want to stay close to SD without paying the expensive prices!
Beds were comfy with good firmness to cushion ratio. Very clean and lots of tv options. There is a pool and hot tub. We tried the hot tub and it was nice. There is no breakfast so be prepared. There are many healthy eats around. Staff was professional. We will stay here again. We were here last week June 2016,two adults, one teenager. It was a road trip.
This hotel looks brand new. Very elegant decor! Cleans rooms! Located only 15 min away from airport and 15 min away from downtown! Very friendly staff, Jeff at the front desk offered to call us a taxi to take us to airport at 5am. They also gave us a complementary roll a bed for our daughter since they only had king size rooms available. It has a restaurant across that offers , breakfast, lunch and dinner and even room service! The rooms have a fridge and a microwave. Rooms also have a safe!
This hotel was clean but had no restaurant or bar inside the hotel, however there was one located in the parking lot. Conveniently located close to the interstate but nothing really within walking distance. The day we checked in there was a strong floral fragrance which was overbearing to the point it gave my wife a migraine. I went down and spoke to the front desk and they noted this and said they would need to have maintenance look into it. We made multiple calls and received the same response but the fragrance remained. They do offer free coffee but this to had a down side. Our third day into or nine day stay I went down and had placed my fit bit down and forgot to pick it up realizing this literally 15 minutes afterwards. We called the hotel and asked if anyone had turned a Fitbit in and they said nothing was turned in. When asking about looking into the security video they stated that would require we contact the police. Aside from having to use stairs to come and go from our room and donating my Fitbit the time in San Diego was a great family experience. Upon check out when asked how our stay was I let them know we where disappointed in the fact that nothing appeared to be done address the fragrance or willingness assist finding missing property. The only response was "I'm really sorry about that" and nothing more than that. For us future trip plans likely will not have this franchise included.
Jeff M, Manager at BEST WESTERN PLUS Marina Gateway Hotel, responded to this review
July 11, 2016 Dear Hud P, We sincerely apologize for your less than spectacular stay at our hotel and we appreciate you providing us with feedback. Our hotel does have a full service restaurant on property, Goodies Bar and Grill. They are open for breakfast, lunch and dinner. They also provide room service for our guests. Our hotel is only two blocks or 0.25 miles north of Pier 32 Waterfront Grill and Pepper Park. Our hotel is also only two blocks west of In & Out Burger, Starbucks, Chipotle, Goody's Sushi, and Denny's. Upon check-in, our front desk staff did our best to inform your group of your room's exact location and the best and easiest methods to access your room. During your stay our staff did adjust the fragrance in our ventilation systems and we want to apologize this was not promptly communicated with you. Upon hearing of your report of a lost item our staff did our best to locate the item. Unfortunately, our hotel cannot legally allow any person to view our security cameras. Your satisfaction is important to us and we use the feedback our guests provide us to implement improvements and offer a better experience for our guests in the future. Again, we express our sincerest apologies regarding your stay, and we hope to be able to welcome you back to our hotel soon. Sincerely, Best Western Plus Marina Gateway Hotel
Great stay. Service was good, hotel is clean and modern. No breakfast is probably the greatest negative (although you can pay for breakfast in a restaurant across the street). Location isn't the prettiest but relatively close to everything (with a car). Would definitively stay again.
My girlfriend and I are from a small town and a little (okay, a LOT) nervous about walking from the train station 3 blocks away, to the hotel at 12:30am. The front desk clerk, Daniel, was so kind to send Jesus to come and get us, and he refused to take our $20 tip earlier (as it was all the cash we had), nor the $3 we had remaining when we returned. What a sweet nice man who made us feel very safe and like we were just family he was picking up. Definately would stay here again!!
A friend and I are staying at the Best Western PLUS Marina Gateway Hotel and just wanted to give a shout out to the front desk Managers: Russell, Wilson and Daniel for helping us find fun experiences to try in San Diego. Daniel even went as far as to make sure we had safe transport back from the Gaslamp District after midnight when we got back (using the Trolley). Jesus Hortada was our driver and he was so kind and warm, very professional and not in the least put out at the late hour he was picking us up from the station. We were so grateful to have been so well taken care of as we explored the area, We know our trip was greatly enhanced by these very kind employees and hope that their Supervisors are aware of what great and dedicated men they have in their service. I would highly recommend this clean, beautiful hotel to anyone!
This is a great place to stay if your in the San Diego area and don't want to be in the downtown district. It's an easy drive from the airport and very easy to find. but yet close enough to enjoy the nightlife in the city. the staff is friendly and will do whatever it takes to make your stay enjoyable. the rooms are roomy, beds are comfortable and the price includes free internet access. Across the parking lot is a restaurant/bar and if your staying at the hotel they will give you discount on your purchase by showing your room key. Available services include a Business center, Workout room, Pool, Spa and walking paths. Views from the northside upper floors are of the bay of if you prefer- there are rooms with balcony's available, Some of the lower floor rooms are pet friendly and have direct access from the walkout patios. So if you want a good value relaxing place to stay, give it a try.
Arrived in the San Diego after driving down from LA after Amtrak cancelled our train. The ride's about 2h30m in very light traffic and would recommend it again. The hotel's got a great feel and vibe. It's labeled 3-stars but definitely felt closer to a 4 or 4.5. There was plenty to like and enjoy about the hotel and enjoyed the stay. The room was very nice and the front desk was very friendly and offered unyielding help and service from the moment of check in. Checked in and got the wifi access code and key cards with no hassle. Room was a large and good size for the two of us, clean and nice (queen beds, sadly). Bathroom was pretty awesome and large Here are my pros and cons: Pros: - Extremely friendly staff. - Sizable room and view options! - Pretty close to transit. - To said transit, though the short's fairly short, they offer a free shuttle to and from the local blue line stop. - Close to a few cheap restaurants, in n out, denny's etc. - A great little workout center. - A wonderful pool and spa area. - Very functional business center, was able to do some work and make print-outs no problem. - Bedroom safe we stored our passports in. - Room service! But didn't use. - Across the parking lot is a pretty ok resto. - Generally an awesome spot, albeit a little ways off. - Fairly good A/C unit, strong, - The shower soaps were extremely good. I asked for a few to leave with. Now on to the cons: - The bed was... sleepable. Haha, but we hopped in it in excitement... Do not jump in those beds, had like an inch give, not very soft, but tolerable. - For the price and relative amenities, We expected a breakfast (like some other Best Westerns we've been to). But, alas, no breakfast here. Some room service and an ok place across the street, but nothing complementary. That's about it. Took a lyft a few times to the hop-on and hop-off area, and that was always about 5-7$ train went straight to the airport for departure as well, and that was a short walk as well. Hope this review helps!
My family has stayed at another Best Western Plus before, and it's a decent place with a good price. We recently took the kids to the San Diego Zoo, and this hotel seemed decent enough. CHECK IN: So we pulled up the ole Odyssey and we were ready to get some sleep. Vegas to San Diego with young kids and an infant takes twice as long as normal. When I checked in, I was greeted by an android who had no facial expressions or vocal inflections. Wow, so futuristic! After finding a luggage cart, we were whisked away to our suite. After putting the kids to bed and unloading the luggage, my wife pointed out some curly hairs in the tub. I called the front desk and they sent someone to clean it about 20 min later. ROOM: The room is ok in size. Two queen beds and a bathroom. It was fairly modern. The temp control is easy to use but the fan on the a/c is LOUD. Like a large blow dryer. But that was cool for us because it kept the baby asleep. The shower's water pressure was fine. Not the best but it works. PARKING: Parking is on property but hard to find anything close to the door. Not that big of a hotel though, so no beed to walk too far. In summary, this place is fine. Decent place for a decent price. It's also 10 min from the zoo.
This is hands down one of the best hotels I have stayed at. The rooms were so incredibly clean and the staff was so quick to attend to anything we needed and they were so friendly! The rooms were very nice and the internet was fast! It was a beautiful hotel looked completely remodeled. The pool was great and clean. I cant say enough about the staff at this hotel though, ive never encountered nicer hotel staff in my years of travel! We will definetly be back!
The best location for the price, close to downtown, Imperial Beach, and close enough to the border while away from the hustle and bustle. Bring your own pillow though, the pillows currently are too small and too hard.
No breakfast included. Nice Property in bad neighborhood. Friendly staff. Room service is supposed to be offered but is not. That is all as I have nothing else to contribute. Pool is nice. Keys stop working on day of check out way before check out time.
We stayed here for a week while on vacation to San Diego area, upon arrival we were helped by Zoe and she was awesome and through the week she took good care of anything we needed, she made some suggestions to hidden gems around the city for food and things to do off the beaten path. Besides Zoes awesome service the hotel is very clean, the rooms are nice and spacious at least our 2 bed suite was. Had a separate area with a table and couch and tv away from beds for dining or end of the night viewing without laying in bed to do so. Beds were on the firmer side which we enjoyed and the sheets were nice, not the rough or paper thin ones you normally come across at hotels, the pool and hot tub area were always clean and stocked with fresh clean towels. They also have a nice self service laundry room if needed for a longer stay.
I really enjoyed staying at this hotel, the rooms are nice, the location is easy to access, nice restaurante bar just in front and above all, very nice staff. If I come back to this area I will stay here again.
To echo other people's comments, the staff was super friendly and helpful! I dealt with three different people in three different instances, and all were courteous and were great with providing details about local transit, places to eat etc. Parking was a bit of an issue the one night as there was a big event at Goodies next door (great food there btw) but otherwise, we had an awesome stay!!
This was my first trip to California and I was not disappointed. The hotel and its staff was extremely nice. The location was perfect for what we wanted to do in San Diego. I would gladly recommend this hotel.
I've driven by this hotel many times on the way to launch my boat at Pepper Park launch ramp which is less than one mile away. This hotel has a great location if you like being close to the water, which I do. My one disappointment was the lack of a breakfast, something I have grown to expect having to spend 100 nights a year in a hotel. The price was reasonable for the San Diego area. I would stay here again.
The staff was very helpful and the hotel was nice and clean. I would stay there again and recommend the hotel to friends and family. The location was ok, but had a nice bike path that lead to the beach. The restaurant left much to be desired, but didn't affect my opinion of the hotel.
If you are in San Diego on a budget, this hotel is an excellent choice. It is located just south of downtown, near the Navy Base, but is also very convenient to the trolley stop which can take you into downtown San Diego for a nominal fee (much cheaper & less stressful than trying to drive downtown!). It is also very convenient to freeway access & about 1 hour quick ride to the mountains for hiking & day tripping! The only thing I'm not keen on are the too soft pillows & the bed could be a little less firm. But if that's your thing, then you'll love this hotel.
This hotel is just outside of San Diego, easy to access from I5. It is not far from downtown, maybe a 15 - 20 min car ride, depending on traffic. The area is quiet and does not have nice restaurants or sightseeing, but it provides a good, cost-effective base to explore San Diego and vicinity. The hotel has a guest laundry, which was very handy for us after a week of tenting in the national parks. The hotel staff is super-nice, the rooms are clean, big and comfortable.
It is outside of downtown San Diego and right off of I5. The staff is so friendly a day helpful. Got an early check in and after a flight it was nice to relax. The rooms are spacious and bed was comfy. Pool area is small but still a nice to relax in. If you forget toiletries, we forgot a toothbrush, they provided one for you. The hotel is very clean and I would highly recommend it. Next door restaurant gets loud on the weekends with bands but it was fun to join in the festivities. Overall a great hotel and staff is amazing to work with.
I really liked the king suite I was able to book at the last minute. It was quiet, spacious, and was nicely decorated with ample and comfortable furniture. A little disappointed in the water pressure and the toiletries, but it was very comfortable bed and I had a good, safe, comfortable night there.