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Best Western Hotel Americana Inn, San Diego

4.0/5  - basé sur 370 notations.
815 W San Ysidro Boulevard, 92173-1827, San Diego, United States - See map
Best Western Americana Inn - Hotel Exterior The Best Western Americana Inn is ideally located in the center of San Diego. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Americana Inn! Tijuana, Mexico is minutes away from our San Diego hotel, and many vacationers getting ready to cross the border count on us for quality accommodations. However, if you plan to stay in sunny California, our San Diego hotel is a great choice. We’re close to all San Diego attractions, the Sleep Train Amphitheatre, beaches, Aquatica and Las Americas Outlet® Mall. Whether you’re here for a special event, to get some great shopping deals or to visit the San Diego Zoo or SeaWorld, you’ll be just a short drive away. Many of our guests stay with us while getting medical treatments in Tijuana, Mexico or crossing the border for appointments, and they prefer the comfort of our San Diego hotel overnight. Aquatica San Diego is another popular attraction, and families come from around the world to visit the nearby exhibits, amusement parks and cultural centers. Soccer games in Mexico also draw a crowd, and our San Diego hotel is happy to host teams and fans alike. We are just two miles from the Mexican border, so many families and corporate travelers visiting Mexico stay with us. Luxurious bedding, cool rooms and peace and quiet are all yours at this property. Whether you’re going to Mexico or not, you’ll enjoy being in an unbeatable location. Business travelers with Sanyo, Sony®, Panasonic and Mitsubishi plants in Mexico are a few of our frequent guests. Our San Diego hotel is also a home away from home for workers with border security, other businesses in Mexico and commercial businesses in San Diego. Indulge in the best of southern California while staying at this San Diego hotel. Our bilingual staff is friendly and happy to recommend places to eat, shop and sightseeing attractions. We’re committed to making your stay as pleasant as possible. Whether it’s business or pleasure, you deserve to be treated like family on your trip. Reserve your stay at Best Western Americana Inn for a great value. Enjoy your stay.

Best Western

Hotel Americana Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 370 guest reviews
NOTE ISSUED
Excellent
146
Very Good
127
Average
66
Poor
16
Terrible
15
REFER TO NOTICE
Business Business
79
Couples Couples
83
Family Family
136
Friends getaway Friends getaway
24
Solo travel Solo travel
39
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Behind the door"

5
16/11/2018

I had not stayed at a BW, I cant remember it was recommended to us and we where quite surprised with how beautiful the room was, very modern and updated. The staff was friendly, the grounds were maintained and the free breakfast in the am was as expected. We will be going back

P K, Guest Relations Manager at Best Western Americana Inn, responded to this review
Thank you so much, we are so delighted that you had a wonderful stay with us. We do our best to keep a clean and inviting hotel and it is so great to hear that we did just that! We hope to see you again.

"Ants and police"

1
05/11/2018

Booked one night and a second night a few days later. Confirmed I had two nights at check in. Upon returning to my room the next night I was locked out of my room. Had to go to the front desk at 1 am to try to get back in. Finally did, After putting a second incidental hold on the room. Got in the room and found ants on the shower wall and bathroom sink. Also the next morning 8-10 cops raided a room near me. I have a video of the cops, sadly trip advisor will not allow videos. The room light never goes fully off. Best western responded to my complaints giving me 8,000 points insinuating that had value. Discovered later that a free room night is 25,000. That's insulting.

BestWesternHotels, Corporate at Best Western Americana Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Excellent place to stay"

5
29/10/2018

We come every year for medical treatment and the staff at the hotel are so helpful and kind to make it a successful trip. The driver that takes us across the boarder is very competant so we don't have to stress. There is everything at the Inn so we can stay and rest and not worry when we are there. We highly recommend this Inn!

P K, Guest Relations Manager at Best Western Americana Inn, responded to this review
We do our best to keep a clean and comfortable hotel and we have been handling the shuttles across to Mexico for many years, so it is so great to hear that we are still doing a wonderful job. Thank you so much for the kind words, and for the great rating but most of all your patronage, we appreciate the continued loyalty!

"Excellent place to stay if going into Mexico."

4
18/10/2018

Only reason for not having 5 stars is the location, very close to freeway, which was not too bad, but for those wanting total silence It Might not work out. I really liked this Best Western, definitely one of the nicer ones I have used. The place was clean, super overall location, very helpful staff and the shuttle into Mexico was the HUGE selling point. I would absolutely stay here again.

P K, Director of Sales at Best Western Americana Inn, responded to this review
Thank you for the great feedback, if you should come back in the future, we do have certain areas and rooms that are in back of hotel and more quiet. We are so happy that you were able to use the shuttle and take advantage of all we have to offer, thank you for the compliments, we hope to see you again!

"Enjoyable, Relaxing Stay"

5
05/10/2018

Upon arrival, which was a quick check-in, we went to the room and was pleasantly suprised to find a very clean and neat room and large, flat screen TV. The carpet was so very clean that I felt safe to walk on it barefoot. Bathroom was also clean. Bed was comfortable.

P K, Guest Relations Manager at Best Western Americana Inn, responded to this review
We are so happy that your stay was a great one from the easy check in to the clean room and comfy bed. We thank you so much for the compliments and we surely hope to see you again!

"Great hotel"

5
27/09/2018

Wonderful place to stay in the San Diego area. Short distance to border, quick ride to San Diego Airport. Beach is a short car ride. Outlet mall near by. Restaurant on site. Rooms are clean, quiet. Hotel staff always helpful, welcoming. Pool is very nice. Ample parking, easy on and off I 5.

P K, Guest Relations Manager at Best Western Americana Inn, responded to this review
It is so wonderful to hear all the great comments about our hotel, from the location to the shopping nearby, to our cleanliness and compliments regarding our staff. We thank you so much, it is great to hear that you enjoyed your stay and we hope to see you again.

"Patricia from San Clemente"

5
18/09/2018

Excellent Great valueHighly recommend to anyone whether business or pleasureEverything was available for the stay and clean including linens and towelsThey had a pool too, unfortunately we didn't have more time to visit.

P K, Guest Relations Manager at Best Western Americana Inn, responded to this review
We are so happy that you enjoyed your stay and we thank you for the kind compliments. Please do come back when you have more time to relax and enjoy our pool!

"Clean hotel"

4
10/09/2018

We stayed here when we took our daughter to a Mexican cancer clinic. Staff was very helpful and friendly. Rooms were clean and the beds were comfortable. We took a shuttle from the hotel to the clinic. We had no complaints with this hotel

P K, Guest Relations Manager at Best Western Americana Inn, responded to this review
We are so very happy that we were able to provide a clean and comfortable hotel during this difficult time, we have been providing the clinic shuttles for a very long time and we do our best to make it as easy as possible and it is so great to hear that we are doing a good job, we thank you for the information and we hope your daughter gets well soon.

"Nice visit"

4
01/08/2018

We stayed here 6 nights. Friendly staff. No elevator, but room close to stairs so not bad. Felt safe. Quiet room. Comfortable beds. If there was a problem, they fixed it. The hot tub was boiling hot...too hot. This needs fixed. Small bathroom, but clean.would definitely stay again.

P K, Guest Relations Manager at Best Western Americana Inn, responded to this review
Thank you, it is so wonderful to hear that you enjoyed your stay and that you also enjoyed the amenities of our hotel. We appreciate you leaving feedback and your business. Thanks again for the compliments.

"Clean, functional and good amenities."

4
22/07/2018

Quick and efficient check in. Room was clean. Everything worked fine. Small fridge was par. Small sink in room was a bonus. Fairly large room. Updated bathroom, living room, TV, and a couch. Air conditioning worked very well. We would come back. (Did not use the pool or other amenities)

P K, Guest Relations Manager at Best Western Americana Inn, responded to this review
Thank you, we take great pride in making our hotel clean and comfortable as well as efficient and we are so happy to hear that we did a great job, we really appreciate you taking the time to let us know of your stay and we thank you for your business!

"Brown Airport EAA Eagles Event"

5
16/07/2018

Staff was courteous and helpful. Breakfast was great (good variety) and a waffle maker which my daughter loved. My kids also loved the heated pool and I liked the decor and cleanliness of the room. Close to the 5 FWY, with a Coco's Restaurant next door, along with a Carl's Jr. Overall, a good experience.

P K, Guest Relations Manager at Best Western Americana Inn, responded to this review
Thank you for the kind words, we are not sure we could have said it better. from our free breakfast to the pool and cleanliness of the room, we are so delighted to year you enjoyed your stay! Thanks again for the business and feedback.

"Best Hotel in the Area"

5
09/07/2018

I've stayed at other hotels in the area but in my opinion this is the best and It was recently remodeled 2017/18.. Always spotlessly clean and has VERY comfortable pillow top mattresses. The bed top covers are clean white sheets instead of those ugly old polyester quilts that many hotels still use. All rooms are spacious and have a refrigerator, microwave and wet bar.

P K, Guest Relations Manager at Best Western Americana Inn, responded to this review
We appreciate you taking the time to share your remarks, we are happy you enjoyed your clean, comfortable and spacious guest rooms, but most of all the awesome service you received from our team! I will congratulate my staff for a job well done. Thanks for being our guest. We hope you will make us your home away from home the next time your travels bring you this way!

"Clean and cozy!"

4
07/07/2018

Clean rooms, comfy beds, great breakfast to fill you up, grounds are well maintained, dispensers of moisturizer/shampoo/body wash are great, some minor maintenance required (tissue box in wall coming out, handrail cap in shower coming off)...but all in all a good hotel to stay in. Would stay here again!

P K, Guest Relations Manager at Best Western Americana Inn, responded to this review
Thank you! We are so delighted to hear that you enjoyed your stay and thank you for letting us know about a few minor things we will look into it! We appreciate the compliments about the cleanliness of our hotel and we are so happy that our breakfast filled you up! We do hope to see you again.

"Hoxsey clinic hotel recommended"

3
18/06/2018

Room was average. Breakfast was great. Close to the border to go to Hoxsey clinic. Good shuttle service. Only bad thing was there was not much close to see with out a vehicle. Service at this hotel was average. We had a package sent to the hotel and they kept it safe for us until we arrived.

P K, Guest Relations Manager at Best Western Americana Inn, responded to this review
Thank you for the feedback, we really appreciate your patronage.

"Front desk Clerk was as massive douche waffle."

1
15/06/2018

After Travelling all day my family ( with our dog) went to stay here. Well when we asked if they were dog friendly they said that they were. We paid for our room and went up to unpack for the night. We ended up getting a call 2 hours later kicking us out of the hotel because we had brought our dog in with us( he is family!) when asked for a refund was told that we didnt deserve a refund and that they would call the police if me and my family didnt leave. I went across the street and got a room and they were super awesome about me having my dog with me, and even gave him a dog treat. I wouldnt stay in this hotel if they paid me too.

P K, Guest Relations Manager at Best Western Americana Inn, responded to this review
We understand that everyone has their opinions and we see how you could be upset, however we have NEVER accepted pets and our front desk would not accept any pets. If you checked in and we saw the pet later you will be asked to leave, and we are very sorry but we do NOT accept PETS. We are so very happy that you found a place more suitable to your needs.

"Bio Medical Clinic"

5
20/05/2018

This is a great place to stay to get to the Bio Medical clinic in Tijuana. The shuttle to and from the clinic is a great way to have a safe trip without the hassle of taking your own car and getting lost in Tijuana. Even if you knew the direction to go the traffic flow is different and it saves you from having a possible accident in your own vehicle.

P K, Public Relations Manager at Best Western Americana Inn, responded to this review
Thank you, we really do appreciate the kind words and we do our best to make our hotel a clean and comfortable place to rest. We have worked very hard to make sure that our connection with the Bio Medical clinics are a great and we have a good routine. It is so gratifying to hear that it is working! Thanks again for the compliments and for your patronage.

"Shopping and Visa Extension"

5
28/04/2018

Best Western Americana Inn was a great place to stay for my one day visit. I arrived at CBX Tijuana and that process was quick and painless. Called Uber and paid around $17.00 US to get to this hotel. It's in a motel form with rooms you access from the outside but I found it very quiet and convenient. The rooms are totally renovated to a modern style. Nice bedding, microwave, little bar fridge, sink, good lighting and very clean bathroom. Lots of places to plug in my devices and free wi-fi. There's a small restaurant close by (Cocos) as well as two fast food places. Breakfast isn't high on my list but the coffee was good and I enjoyed a small muffin. Front desk staff were polite and helpful. The outlets are close by and I had a great time shopping. I'd stay here again in a heartbeat.

P K, Guest Relations Manager at Best Western Americana Inn, responded to this review
Thank you, we take great care to ensure that our guests have a great stay from our staff to the cleanliness to our breakfast, and we are so pleased to hear that we exceeded your expectations. We agree our location is great and anytime you want to come back over and shop, please do come and stay with us, we would love to have you!

"Poor service, will not stay again"

2
18/02/2018

Very unfriendly receptionist at night we arrived. Rude. Refrigerator full of water. No tea bags. No normal complimentary small things that make travel experience nice and available in most us hotels. Terrible breakfast. Close to border. Bed was clean, carpet is not

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much for your feedback, we understand that everyone has a level of comfort and for you it seems we missed the mark, we are not sure what you mean by the "normal complimentary things" as we have all the amenities, Free WiFi, Free Breakfast, Pool and Hot Tub, Coffee and Microwave and Fridge in all rooms, we do have Shampoo and Creme rinse but they are not take away bottles, they are in the shower built in. We are very, very sorry about the staff that greeted you and we will make sure we let them know and bring it up in our next meeting. We are also very sorry that you were not able to find something in our breakfast as we have so much to chose from and we do apologize that there were no tea bags. We do understand that the guests experience is the most important thing and we will address what was mentioned above and thanks again for the feedback.

"Not worth the money"

2
12/02/2018

Soon as I entered the room and turn on the lights there was cockroaches on the wall and the smell of the room was very stale! Woke up Super early the next morning to screaming kids next-door I understand that it's not the hotel fault They did handle it immediately The beds were comfy though.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much for the info. as soon as we received your complaint we sent our exterminator company to that room and we have been cleared with a clean inspection and we are 100% confident that we are bug free, we have a company that does our inspections regularly, we keep a very clean hotel and our reviews reflect this, we are sorry to hear that you were not satisfied with our hotel and we are so happy that we were able to help with the noisy neighbors. Also it is great to hear that you enjoyed our comfortable beds!

"Not Luxurious but good 1 week stay"

3
04/02/2018

As a Building traveling inspector I had the opportunity to stay at the Best Western Americana. I have to say the rooms were clean, the staff was excellent, they do serve breakfast from 6AM to 9AM if I'm not mistaken... good hotel for business. The WiFi was decent and there are a few restaurants in the area. The location is convenient close to the 5 freeway. It wasn't a luxury type of hotel but for business and just to relax and sleep which is what I look for it is just fine. My bathroom sink did have a leak but other than that I have no complaints. I requested a wake up call and they did it just fine. No too expensive either so if you are on a budget this is the place to stay at. The picture was one afternoon right out of my room.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much for the kind words, we really appreciate your business and sharing all the great amenities our hotel has to offer, from our free breakfast and our location. As a seasoned traveler it really means a great deal to us. We hope to see you again!

"great motel"

5
26/01/2018

All three rooms (so far...) have been excellent. Breakfasts are OK - not as much selection as other BW that I've visited... WiFi great, no problems. Sprawling place - try for a room near the office! Somewhat noisy - it's only 1/4 mile from the San Diego Freeway...

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much for the kind words, we are so happy that you are enjoying your stay and if you are having trouble with sound just let the front desk know and we can place you in a different area of our hotel and less likely for sound issues. Thanks again for your feedback.

"Great find for San Diego area"

5
09/01/2018

I wanted a motel not in San Diego motel circle. This motel was close to San Diego and also close to Mexico if you wanted to go there. Room was very clean. Bed was comfy and so were the pillows. Breakfast was your average continental beakfast. It had both outside and inside eating areas. Only complaint got there before 3 p.m. and they would not let me check in early claiming there were no rooms available

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much for the kind words, we really appreciate your patronage, we are so sorry about not having a room available for early check in, we would absolutely give you a room early if we had it, we know that circumstances change quickly, if you have any heads up and can let us know we can do our best to get your room ready early, just call the front desk prior to arrival. Thank you for the feedback.

"trip for medical care"

5
13/12/2017

Excellent ! Shuttle service easy, comfortable & helpful The Best Western Americana is a great place to stay for travel into Tijuana The staff is friendly and helpful the rooms are comfortable We felt safe

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much, we are delighted to hear that your stay was great. We are so happy that you were able to take advantage of our shuttle service. We will pass along the compliments to our staff.

"Overnight Stay"

5
05/12/2017

Whenever we are in San Ysidro, We always stay at this Best Western. I think it is the cleanest, nicest and safest hotel in this area. It's very close to many restaurants and stores. The beds are so comfortable. The staff is always helpful.

P K, Manager at Best Western Americana Inn, responded to this review
We are so delighted to hear that your stay was comfortable and we understand that you have many choices and we are so happy that you continue to choose us, it means a great deal to us to know that we are doing a great job! Thank you so much for the continued business and your support!

"Beautiful San deigo"

5
01/12/2017

We Had a very nice and peaceful stay . it was quiet . the breakfast was very good and well prepared . Room was very clean and we had good parking . The location was Great. And the staff was excellent Sincerely E G, .

P K, Manager at Best Western Americana Inn, responded to this review
It is go great to hear that you enjoyed our free breakfast, clean rooms, free parking in the lot and staff, we love to hear that we are doing a great job, so thank you for your business and for taking the time to let us know how we are doing!

"Nice Place to Stay"

4
30/11/2017

I've stayed here before. It's still very nice, tucked away, but convenient to everything you would want to do in San Diego. The people are very nice and accommodating, and the general area is beautiful. You could do a lot worse.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you, we appreciate your continued loyalty and we hope to see you again! Safe travels to you!

"Always There for Us"

5
18/11/2017

We've been staying here regularly for the past 12 years and wouldn't consider staying somewhere else. Although the prices have gone up over the years, quality has never suffered, and the staff is always right on top of things. It's not a fancy place, but we're not expecting a palace.

P K, Manager at Best Western Americana Inn, responded to this review
12 years wow! Thank you so much for your continued loyalty, we really appreciate your business and we do understand that you have many choices and we are so happy that you continue to choose us!

"Basic"

3
15/11/2017

Nothing overall special, but clean. Once at Hotel, nothing to do around the Hotel. Coco's closed at 10:00 PM Had to drive outside the Hotel 6-7 Miles to grab a Beer and watch some Football. Wet Bar in room, was way too small. Trying to stuff Microwave, Coffee Maker, Sink, into a very small area. In fact, a knocked over the basket, etc. into the sink. Decided not to make coffee!!

P K, Manager at Best Western Americana Inn, responded to this review
Thank you for your business and for taking the time to let us know of your experience. We appreciate it!

"Great for getting to Bio Medical Clinic."

5
15/11/2017

The provision of a shuttle service to Tia Juana is great. We have been going to the Bio Medical Cancer Clinic in Mexico and the shuttle is just the perfect service from Best Western. People are coming from all over the world to this motel to get the medical care they need. The staff is very helpful in taking care of us and the breakfast offered by the hotel is a time saver for the morning since we caught the shuttle van early.

P K, Manager at Best Western Americana Inn, responded to this review
We have worked hard to make sure that we have a clean and comfortable hotel and to make sure that we can provide a great service to our guests and potentially trips across the border to the medical facilities, it is so wonderful to hear that we have another happy guest. Thank you so much for your continued patronage it means a great deal to us and wish safe travels.

"Excellent"

5
11/11/2017

We only spent one night and used their servise to cross the border to have some dental work done. The bed was very comfortable, the property was clean and well kept in spit of being an older Hotel. We will definitely stay with them again.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you! We are so happy that you enjoyed your stay and we are excited to hear that you slept so well! We hope to see you again!

"Administrator"

3
31/10/2017

Would definitely stay again, but would love for the pillows on the bed to more comfortable and flexible times for the shuttle service to Mexico. I believe if more availabilities for the shuttle service were offered than this would increase business.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you for your business and we understand that more than 1 shuttle would be ideal, we have been providing this business for many years and we have found with pick up and drop off as well as actually getting our guests back to the hotel at a decent time, the 1 shuttle is what we can offer. We thank you for the ideas and for your business.

"Beach and Jimmy Buffett!"

4
26/10/2017

My friend and I came to town for a quick weekend get away. We chose this hotel for proximity to the beach as well as Mattress Firm Amphitheater for the Buffett concert. The place is clean and comfortable. We enjoyed the breakfast as well. You can hear the traffic from the freeway, which was a bit annoying when you're trying to sleep in, but all in all it was a good place to stay. We will definitely come back!

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much for your business and for taking the time to let us know how we are doing. Jimmy Buffet sounds like an amazingly fun time, it is great to hear that you enjoyed our hotel and your mini vaca!!

"Fantastic little gem right on the border!!"

5
25/10/2017

First off- I read a lot of hotel reviews- and I've gotta say, this hotel stay was really quite perfect, and I'll absolutely be staying here in the future! My father & I traveled to the San Diego to visit a clinic just over the border in Tijuana, the Bio-Medical Center, and the Best Western Americana was one of their recommended hotel choices for patients. The price can't be beat- we stayed for 3 nights & I honestly haven't slept so soundly in ages! It was quiet, private, and very clean. I've read some questionable reviews about this hotel- Please take my advice and strike those negative reviews from the record! This place was affordable and the staff was really top-notch. The young lady working the front desk- I can't recall her name but she really was extremely professional, helpful and very pleasant- despite being really quite busy every time I encountered her. I work in the service industry, and I recognize how rare a friendly face can be once the pressure is on.. She is a fantastic employee, give her a raise! This hotel is great, the shuttle service to and from the clinic is fantastic- the shuttle driver was also extremely pleasant and helpful- just a really great crew at the Best Western Americana. Really looking forward to staying here again for my next visit in April!

P K, Manager at Best Western Americana Inn, responded to this review
Rachael, we are so happy to hear that you enjoyed our hotel and we thank you so much for the kind words and praise, we will forward this to the owners, and to the staff. We really do take the time to train our staff and to do the best we can to make our hotel comfortable and clean, we are so happy to hear that we are doing a great job, we look forward to your stay here in April as we know you have many choices and we are so happy that you continue to choose us!

"Best western Americana"

5
20/10/2017

Only there for a few nights, we have had a lot of away from home trips lately. This did not look great in pictures but was close to where we needed to go. Turned out to be better than expected nice place beds and pillows amazing, clean, friendly staff, breakfast was a smaller choice of food but satisfying... used the shuttle the driver was very friendly an also helpful!

P K, Manager at Best Western Americana Inn, responded to this review
Awesome we are so glad you were pleasantly surprised, we do our best to keep a clean and upgraded hotel with all the amenities,. Thank you so much for the kind compliments it means a great deal to us and we are so happy that you enjoyed your stay!

"False advertising and information. Promises they don't keep."

1
13/10/2017

I was extremely disappointed with my experience at this motel. The reason being our stay there was for medical travel. They advertised free shuttle service to all medical clinics in Tijuana if you book at the medical rate of $130 per night instead of,say, through a travel agency at around $108 per night. We planned our trip carefully3 weeks in advance and since I needed to visit Oasis of Hope Contrerras hospital and also a dentist across the street6 from that I called the hotel and asked if the free shuttle service included that route also for the medical rate guests. I was assured "yes, we do go there." I made a reservation for 4 days at the medical rate and to my disappointment they charged me $120 to drop me of at the dentist at 9:00 to sit there till my appointment at 2:30. Otherwise if They had taken me on a special trip it would have been $180 . I hired a taxi the next day for $100 since it was cheaper then the shuttle and he took us right on time, so this cost us $ 250 in all for transportation to appointments and we still paid the medical rate. The manager of this hotel is rude and overbearing. She refused to look at a flyer I had that advertised in big bold letters; " Free shuttle service to all medical clinics in Tijuana" The Oasis hospital is not that far into Tijuana either. It took the taxi less then 15 minutes from the hotel.

P K, Manager at Best Western Americana Inn, responded to this review
We thank you very much for your concern and for sharing your experience, however as a service to our guests we feel that we should explain further, when you book with a third party there is never a guarantee, If you book through Best Western online and/or call the front desk then your rate is always guaranteed, our medical rate for 1 person is $122.95, we have provided the medical shuttle for around 20 years, we service a 5 mile radius, within the city, we explained that the 2 stops were 20 miles outside the city to Playa and that the charge for that was $130.00 and at that time you were give a choice to use our service or decline, we even discounted that rate $30.00, in regards to the flyer it was made by our staff and we are aware of it and it doesn't not say ALL. We do understand that you were upset and we are very sorry for the misunderstanding and we wish you the best in your future travels.

"Horrible experience"

1
12/10/2017

Horrible experience please do not make a reservation here!!! House keeping are extremely rude and un mannered The hotel had mold and it stinks, bad odor. The lady at the front desk did not know her job at all. She was perplexed every time I asked a question.

P K, Manager at Best Western Americana Inn, responded to this review
We are truly sorry that you did not have a great experience with us, we really do take great steps to ensure that our guests have a comfortable and safe stay here at the Best Western Americana Inn, As expressed we do have a check out 11:00 and a late check out at 12:00, we do our best to let that slide a bit, however after 3:00 there is a late check out charge, We we will bring up your concerns in our next staff meeting, in addition, some of our cleaning staff speaks little English and that may seem "un- mannered" but they are instructed to knock and remind you of the check out time if you are late, we can assure you that it is not our intention to upset you however we need time to clean the room for additional guests that have reserved those rooms. Again we do understand that we cannot please everyone, but we do our best and our reviews do reflect this. Thank you for the heads up!

"Good value"

4
05/10/2017

Safe and Clean hotel close to the border with Mexico. Breakfast was included with the room. Very convenient location to rest before crossing the border. The border is 15 minute drive. Very nice staff and convenience location.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much we couldn't agree more, our location is awesome, we are so happy that you enjoyed your stay. Thank you for the compliments about our staff!

"Clean Hotel - Close to the Border"

3
29/09/2017

My primary reason for staying in this hotel is that it it clean, safe, and close to the border. I work in Tijuana and this hotel is only about 10 minutes from the border, at the most. This trip, I also noticed that they have a VERY nice pool and hot tub, which no one told me about (its sort of hidden) even though this is my 2nd time at this hotel. So, next time, I will check it out. I recommend this hotel but realize that the convenience of being next to the border is why you are paying so much. Breakfast is typical for a low cost hotel.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you for all the info. you shared, we are sorry that you were not able to enjoy our outdoor pool and spa area, Our prices are reflective of the similar hotels in the area, it does not have anything to do with location but rather the market price and we do try to stay on point. We do hope to see you again! Thank you for your business.

"Great location."

5
24/09/2017

With the San Ysirdo Boarder (south bound) closed for the weekend we needed a place close enough to travel into Mexico via the walking enterance. Location was great, not more than 10 minutes from the boarder and right between several resturants.

P K, Manager at Best Western Americana Inn, responded to this review
We are so happy that you enjoyed our hotel and the location, thank you for the great feedback.

"Best Hotel in San Diego for Medical Stay"

5
17/09/2017

If you are looking for a great place to stay to go over the boarder for medical care in Tijuana, look no farther! THIS IS IT! The Best Western Americana Inn in San Diego offers a medical rate which is reasonable and convenient for boarder crossing patients. This hotel/motel has everything you need to make your stay feel just like being at home; and, with all the convinces of home. Large screen T.V. with premium channels; Local calls and wake-up service; Microwave; coffee maker; and mini-fridge. Even an iron and ironing board and hair dryer. Also, a desk and two 3 drawer dresser units. The tub/shower worked well, and drained quickly. Plenty of hot water, too. The staff is friendly and professional. The grounds are immaculate and kept up daily. Daily breakfast bar, and two restaurants just across from the lobby. Check out the in-ground pool and Jacuzzi with restrooms, just across from the lobby, for a lazy day of rest and sun. Or, just come to visit friends in San Diego or Chula Vista, CA. As a smoker, I especially appreciated my smoking room. I may want to smoke a cigarette, but I don't want to sleep in an ashtray. The room was very clean and well ventilated. And, there is a patio right next to the pool and across from the breakfast bar/lobby, with picnic tables and ashtrays, for us smokers. All in all, I am recommending this hotel to all my friends. This is one of the best stays I've ever had in a hotel/motel, in the U.S.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much!! We are so happy that you enjoy our hotel and we thank you for the loyalty! We have been in the industry for along time and we have done our best to make sure that anyone staying at our hotel has a great stay but more importantly if they are going across to TJ for medical help, we have a fine tuned machine working from the shuttle across to the trips to the grocery store etc. Thank you again for the great feedback and we are happy that you enjoyed our rooms and breakfast area and pool it means a great deal so thanks!!

"Great property"

4
16/09/2017

The staff is excellent , The location is perfect for an over the road truck driver with a large vehicle loading at the Port of National City. The rooms are clean and very convenient great Internet perfect for family or business travel.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you! We are so happy to hear the glowing recommendation, we appreciate your patronage!

"San Ysidro Best Western is an Excellent hotel!"

5
26/08/2017

I can't say enough about this hotel. I have stayed at this hotel for years. Especially when I have to go to Doctors or Dentists in Mexico. They make it so convenient with their shuttle service. The rooms are clean and quiet. I travel alone so it's important to feel safe, I have always felt safe at this hotel. The staff is always pleasant and customer service is great. I will always stay here when I'm spending days in Mexico.

P K, Manager at Best Western Americana Inn, responded to this review
We are so delighted to hear that you continue to choose us as there are many choices and it means a lot that you continue to stay with us, we really appreciate the great compliments and it is nice to hear that we are continuing to do a good job. The safety of our guests is paramount and we are happy to hear that we are achieving this! So to wrap it up we are so happy that you are a longtime guest and we love having you at the hotel! Thank you for your business!

"Loved the showerhead!"

4
14/08/2017

This room was clean and fairly quiet. The bed was a little lumpy and the linens were clean but not high quality. Staff was courteous. My favorite part about this room is that it's close to the freeway and the shower head is fabulous.

P K, Manager at Best Western Americana Inn, responded to this review
We are so happy to hear that you enjoyed our location and our rooms and the awesome shower head, we do get a lot of compliments on our shower! We will pass along the compliments to our staff. Thank you for your business.

"Good Property but Poorly Managed"

3
08/08/2017

Pros: Convenient location near the USA/Mexico border; adjacent to restaurants, a gas station/convenience store, and a bus stop Cons: Musty smelling guest room; small, crowded, noisy breakfast room; limited breakfast choices; ants in guest room Download the SDMTS app and use it to buy a one-day transit pass for $5. Buses on routes 906 and 907 stop directly in front of the hotel. Southbound buses go to the border. Northbound buses go to the transit center, where you can transfer to a trolley to go downtown or to other destinations.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you for the info. you shared we really appreciate it, our breakfast room seats 30 and we also have an outside area that seats even more, however if you are the 31st person and have no where to sit it can be an inconvenience, and for that we are sorry, We are known for our clean and comfortable rooms, so it is confusing that you did not experience this, we invite you to call our manager Reyna and resolve any issues you had and we invite you to come and stay again, we are sure that you will enjoyed our clean and comfortable hotel, we can have (during a heatwave) ants that will come into the rooms and this is not reflective of and dirt but rather they come inside to find relief from the heat and water.. We can assure that this has been handled. Thanks again for your feedback.

"Nice place in San Ysidro"

4
04/08/2017

This was a pleasant and comfortable place to stay. The rate was high but it was a last minute reservation for a Saturday night stay. We did not do breakfast due to the long line (waffles were featured but you can only make one at a time).

P K, Manager at Best Western Americana Inn, responded to this review
We are sorry about the waffle line. We are happy that you enjoyed your stay and as far as the rate our price point is in line with the hotel around us. We do get it San Diego pricing is a bit high. Thank you for the feedback, we really do appreciate it!

"A Relaxing Experience"

5
03/08/2017

Our family had a wonderful and relaxing experience at Best Western Americana Inn. The proximity to the U.S./Mexican Border made it very convenient to enjoy a little experience. The staff was very helpful at providing a relaxing experience for our entire family, specially the kids. They loved the breakfast. Thank you...

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much, we are so happy that you enjoyed our hotel and that you were able to relax and have a restful and happy stay. It never gets old hearing that the kids enjoy the hot waffles! Thanks again and we hope to see you again sometime!

"You get what you paid"

3
02/08/2017

Yep, one of the cheapest near vegas strip at a cost. Is in no-way soundproofed and I don't mind too much the neighbors around but is on the route of the helicopter tour so every 20 min you hear a helicopter fly around. Stay if you are here just to sleep at night and go around all day because there is no way to have a nice long sleep during the day. Besides that it seems clean and no luxury at all (not that I spected some)

P K, Manager at Best Western Americana Inn, responded to this review
We are so very sorry you were kept up, however we are in the SAN DIEGO AREA, not Las Vegas, you have the wrong hotel.

"Nice find"

5
24/07/2017

I have stayed here before. It is my go-to when I have business in the San Diego area. Good access to everything. Nice clean rooms and a friendly staff that is very helpful. Looks like a lot of tour groups use this hotel.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much, we are so delighted to hear that you continue to choose us,with so many choices, we just want to say thank you for the loyalty! Thanks for mentioning our location and the friendly staff that means a great deal to see that we are achieving our goals to have a comfortable, clean and friendly place, We look forward to your return.

"dirty carpets front desk was miserable"

2
18/07/2017

check in took 40 minutes folks manning the front desk could not operate the computer and kept answering the phone instead of waiting on line of people in front of him. After we finally got our room we found the carpets were filthy our feet turned black in minutes and when we informed the front desk we got a shrug.

P K, Manager at Best Western Americana Inn, responded to this review
We are so sorry for the long wait checking in. This our busiest time and we have a brand new front desk staff member and we have trained them at some point we have to put him to work and see how it goes. We are so sorry that he has not mastered this yet. We are known for our very clean hotel, we will forward this review onto the owners for review regarding the carpet, so we can get this handled, thanks for letting us know!

"Clean, convenient and comfortable."

5
01/07/2017

We enjoyed our stay at the Best Western Americana Inn in San Diego. The hotel was clean and well maintained. Our room was comfortable and cozy. It was very convenient to visit our grandson in Imperial Beach so we will stay there again when we visit.

P K, Manager at Best Western Americana Inn, responded to this review
Great! We thank you for the kind words, it is so great to hear that you enjoyed our clean and comfy hotel and we hope to see you again on your next visit!

"Happy with my stay"

5
28/06/2017

I was pretty impressed with my stay, overall I would definitely go back especially for the price. They could offer a better breakfast in my opinion but no biggie. The hotel is located next the freeway which is nice because it's easy to get on and travel like 9 miles up to downtown San Diego. Wasn't noisy at night, very well lighted area and unnoticed the parking lot had a lot of cameras which makes me feel safe with leaving my car out there.

P K, Manager at Best Western Americana Inn, responded to this review
Awesome! We are so happy to hear that you enjoyed our great city and that you were pleased with our price point as well s easy freeway access. We hope to see you again!

"Decent stay - Excellent Shuttle to Tijuana"

4
28/06/2017

The hotel was fair. It was clean and comfortable. The BEST thing about the Best Western is the transportation that it provides to Tijuana. That is extremely convenient and beats any other way at getting to/from Tijuana. Breakfast is in a rather small room. We found that the earlier you eat, the less crowded. The only hot options were waffles during the weekdays. On Saturday, they added re fried beans and some type of enchilada casserole. It was tasty. Would definitely stay here again solely due to the transportation.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you! We are so happy that you enjoyed our hotel and our free hot breakfast. We so have a finely tuned shuttle service to take our guests across the border for a nominal fee, we are so happy that you were able to use this service, we apologize if you had to wait, our breakfast area serves 30 inside and approx. 10-20 outside, however we understand if you are not able to sit it can be inconvenient and for that we apologize. Thanks again for your business.

"trip for medical care"

5
14/06/2017

Best Western San Ysidro was very accommodating for our visit to the Bio-medical center Tijuana Mexico our stay here was comfortable and the staff was most helpful and made our trip very easy Will definitely return and stay here again !

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much we are delighted to hear that our room with the round trip shuttle to Mexico, and medical centers are going well, we have been providing this to our guests for some time and we are again happy that it is still working so well! We look forward to your return.

"decent place considering the neighborhood"

4
13/06/2017

clean comfortable place to stay near the border. close to the outlet mall and freeway. breakfast is always good. we have stayed here several times because it is close to my mother in laws house, not real happy with $150 a night on the weekend, but hey, its San Diego and rates are usually higher on the weekend anyway

P K, Manager at Best Western Americana Inn, responded to this review
We understand that you have many choices, we thank you for continuing to choose us. We understand that San Diego can be a bit pricey, however we are in line with the hotels in our area and try our best to keep a competitive price. We are happy that you enjoy our free breakfast and we really do appreciate your continued patronage!

"Great stay"

5
07/06/2017

Great service and very friendly staff. The pillows were a little lumpy maby some new pillows could be in the budget. But overall a great place to stay and really appreciated that Coco's catered to the hotel guests. Thanks

P K, Manager at Best Western Americana Inn, responded to this review
We are so happy that you enjoyed your stay and we agree having CoCo's cater is awesome! We will pass the compliments onto our staff. Thanks Again!

"A very enjoyable experience"

5
26/05/2017

I use this Best Western because it has a shuttle service that goes across the Mexican boarder for my dental work. It makes the stay even more enjoyable that the facility is always in top condition. Recently it has been remodeled.

"Business"

4
14/05/2017

Very nice hotel from staff to room comfort and a great hot breakfast with a superb Mexican flair. The pool was clean and very inviting. I was checking out Saturday morning but had a few minutes to spare so they allowed me to sun and get my daily dose of Vitamin D!! Thanks for a great stay.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much, we are pleased to hear that you enjoyed our breakfast and it means a great deal to hear that you noticed how clean we keep our hotel as well as our grounds and pool! Thanks again and please do come back and visit business or otherwise!

"Girls trip"

5
08/05/2017

Stayed here for convenience to the Biomedical Hoxsey clinic. Was very comfortable and staff very helpful. Will stay there again. Transportation provided for our convenience. Breakfast was also very good.

P K, Manager at Best Western Americana Inn, responded to this review
It is so wonderful to hear that you and your friends had a great girls trip, we are so happy that you were able to use our special room rate with the shuttle to T.J. and we thank you for the compliments regarding our breakfast. Coma back anytime, we appreciate your business.

"A Pleasant Surprise"

5
04/05/2017

After checking out early from our original hotel due to how much we were disappointed, checking in and staying here at the BW was a breathe of fresh air. The desk clerk, Claudia was nice, friendly, and has a good personality. We had a nice conversation. She even remembered and greeted us the next day. The room was nice, clean, and comfortable. We appreciated all the electrical outlets. Although we did not have time to use the pool or Jacuzzi, The pool, Jacuzzi , and pool area was clean. Parking was convenient. This hotel is close to shopping, restaurants, the border, and freeway. It is also convenient for those going to get medical care in Tijuana. We will definitely stay here again on our future travels.

P K, Manager at Best Western Americana Inn, responded to this review
We appreciate you taking the time to share your great remarks and we are delighted that you enjoyed your clean, comfortable and spacious guest rooms with all the outlets, but most of all the inviting service you received from our team! We are happy to hear that you will make us your home away from home the next time your travels bring you this way, perhaps at that time you can enjoy our refreshing pool and lounge area. We really do appreciate you and your business.

"Excelente like always"

5
02/05/2017

Nothing bad to say.... everything was perfect.... would definitely recommend to family and friends. Keep up the good work. You guys rock!!! I like how friendly the staff is. I will definitely stay there again.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much, we are so delighted to know that you had a great time and enjoyed your stay, we hope to see you again sometime.

"Not a bad place to stay for the price."

3
01/05/2017

I've stayed in a lot nicer, and in a lot worse! The check in staff was very friendly on check in. The housekeeping staff was friendly and while she didn't quite understand what I needed she did find a maintenance man that did understand and was very resourceful in resolving my issue. Again front desk staff was very friendly at check out.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you for the feedback. We are happy that you enjoyed your stay. If at anytime you need something and cannot understand the cleaning staff, just call the front desk and we will do our best to get you what you need. Thanks again for your business.

"Good stay, good staff."

4
27/04/2017

They always give the room I request if it is at all possible to do so, staff is good, rooms clean, all bathrooms have been redone and are quite nice, Just off I-5 so easy access to SD or TJ. The restaurant ajacent to the motel has reasonably good food.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much for the great feedback, we are always happy to have return guests! We understand that you have many choices and we are so happy that you continue to choose us!

"Good place to stay close to the border"

4
24/04/2017

This hotel was very clean and the staff were excellent. We had medical appointments in Tijuana and chose this hotel because of its location. Pleased with that choice. The only comment I have is that we booked with AAA discount and when asked at the front desk about a shuttle to the border were told that we had to pay a higher rate (+$27). We drove instead and parked at the border. Next time might even consider a cab to the border as it is very close. Additional comment for those staying at this hotel for access to Tijuana: We learned there are 2 border crossings the "old" and the "new" one. We went into Tijuana at the old border crossing and had to wait in line. We returned via the new border and had a less than 5 minute wait. The new crossing may not yet be well known.

P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much for the heads up about your stay. We are sorry that it was confusing regarding the shuttle, we have been taking many guest across the border for so many years for medical treatments, that is why there is an additional fee as our hotel helps many guests for medical reasons cross the border, you are correct there are 2 border crossings and additionally if you are just going across to see the sights then parking at the border and walking across is very easy for many. Thank you for the great info and for your business.

"Family time"

5
24/04/2017

This was the best hotel by far the rooms were super clean the beds were super soft and the decor was beautiful and the staff was awesome great breakfast and restaurants was in walking distance of hotel

"Month long vacation"

5
23/04/2017

San Diego is a great place to go. Best western in perfect location for every place and attraction we wanted to see....hope to visit again in October 2017. Next time I would really like to stay about two weeks

"Medical visit to Mexico"

3
23/04/2017

Stayed here with my sister in law and my husband. The got to the hotel very late so the check in window had to be used. Check in was quick and clerk was pleasant and prompt. The room could use some updating but overall clean and comfortable. In the morning my sister in law and I needed a shuttle into mexico and there was one on its way so we were told to pay 60 each round trip. We explained we needed to be picked up a week later and they told us we just needed to call 24 hours prior to schedule our pickup. Fast forward a week we call and Claudia answers. Shes totally rude and she tells me that we cannot be picked up and we would need to pay again. I hang up and try again hours later in hopes to speak with someone else. The second clerk that answered basically told us the same except she was much nicer. We were prepared to pay again for a pickup since the driver was very professional. We scheduled the pickup, the drive back was easy breezy and fast! Upon arrival to the hotel Martha and the hotel manager were at the front desk. I showed my original receipt and she said I didn't have to pay again because I already had and they both remembered us. They were super nice and I will gladly stay with them again and use the shuttle that they provide! I won't worry about Claudia the rude clerk because she didn't represent all the employees there.

"Best Western San Ysidro"

3
14/04/2017

The Best Western served its purpose. We had a comfortable place to stay for the night although not in the nicest area of the city. The breakfast in the morning had more offerings than most hotels like this one.

"Stayed for my husband to have cancer treatment in Mexico."

4
29/03/2017

It's not high end. But they get you to the cancer clinic easily. They have discounts for cancer patients. They also have shuttle to clinic Nice pool area. Small restaurant next door in walking distance. They try to have food if your on Hoxsey diet.

"Nice place"

3
26/03/2017

The check in was a problem when they assigned me a room that was still being lived in. Another lady who had checked into before me also had the same problem. The room was very clean. The room was quiet too.

"Horrible"

1
08/03/2017

The hotel looks decent from the exterior and the lobby looks clean and presentable. The.room of. The other hand reeked of cigarettes. We called the front desk and they couldn't change our room and they offered no solution or apologies. The room also had several tenement issues such as horrible water pressure, broken power outlets with exposed wires, a huge gap under the door that could easily allow bugs and rodents to enter any room, crooked towel racks, broken tissue wall insert, and the stench of cigarettes.....horrible! The beds were not comfortable either and the noise from the neighboring home was torture. Our roo. Was located at the end of the building close to the homes and the people must have been partying until 3 am because the music and talking was out of control. Horrible experience! At $100 a room, I would expect a little better. Won't be staying here ever agian.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
We appreciate your recent feedback of our property. It saddens us to hear that we were not able to meet all of your expectations. Our staff strives to ensure all of our guests have a comfortable stay and are always available to help in any way they can. You booked through a 3rd party and it came to us online as a "KS" which is a King Smoking room, we only assign a room #. We do our best to keep you as close to what you requested, We are very sorry we were unable to change your room as we had no other king smoking rooms available. We recently had our inspections and passed with flying colors. Our rooms are clean and comfortable and our reviews do reflect this. We will discuss your report with our housekeeping and maintenance staff to insure that we check everything. We did notice a small part of the door that needs the weather stripped replaced and we thank you for that and it will be done immediately. While we have never had a noise complaint about our neighboring business or homes we will be sure to investigate. Again we do apologize for any inconvenience that your stay caused and thanks again for notifying us of your experience.

"BW Americana"

4
21/02/2017

Just remodeled it appears, nice rooms, close to fast food & gas station. Very nice BK in the morning. The housekeeping staff was helpful with our early check-in. TV was turned off by prior guest and maintenance came in 5 min. to correct.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much, we are so happy that we met your expectations and we are glad that you enjoyed our hot breakfast, we will be sure to pass on the compliments to our staff. We are glad we were able to correct the situation with the T.V. in a timely manner. Thanks again for the compliments and we hope to see you again sometime.

"Review"

2
20/02/2017

The sheet kept coming off the mattress, the door doesn't close all the way, the price of hotel is too expensive compared to what you actually get, the room smells bad, it is noisy, they charge you $10 for getting a little makeup on wash cloths and they don't display it anywhere in the room about it

BestWesternHotels, Corporate at BEST WESTERN Americana Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Old and smelly Hotel"

2
04/11/2016

Having saints and figures at the lobby will not help you at all to maintain clean a hotel. get to work. that includes your office. it is an unhealthy hotel. very dirty and expensive for the product offered. stay away from it.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
We thank you for the feedback, however we are very surprised to hear of your review as we keep a very clean hotel, in fact we just had and inspection and received very high marks, we are sorry that you feel this way as we take pride in keeping a clean comfortable hotel, we have upgraded many things at our hotel such as the breakfast area and the actual rooms have many new things as well including new bathrooms. As far as our price point we are in line competitively with the hotels around us. We are very sorry that we let you down and hope that you find a hotel more suitable to your needs.

"Exellent Stay exellent service"

5
01/11/2016

Love the place very clean and great service at the reception, and the place its just fantastic clean and very close to the border very good if you have to go to mexico its only 5 minutes to the border.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
We are so happy that you continue to choose us and we really appreciate the compliments on how clean our hotel is from the location to the "Great Service" . We look forward to seeing you again and wish you safe travels.

"Confortable place to stay"

4
27/10/2016

Easy check in, it is a confortable place , spacious rooms, very clean, it has restaurants close by , includes breakfast, has enough parking spaces. Very close to Las Americas outlet center. Safe and quiet.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
It was great to read how much you loved our location close to many restaurants, and the attractions of the city. Our goal is to provide clean and comfortable accommodation along with exceptional service, and I am pleased we delivered. I have also shared your comments with my team as feedback such as yours helps us improving our amenities and services. Thank you again for your review, and we hope to see you soon!

"Bio Medical Clinic"

5
14/10/2016

I stayed at this location as it was recommended when visiting the BioMedical clinc in Tijuana. The staff here is exceptional and the shuttle service to the clinic is hands-down the only way to 'fly'- lol. If you are driving a rental car the entrance ramp to I-5 is literally across the street from the hotel. I had a perfect experience at this hotel and feel that is the standard here- very friendly, efficient andprofessional.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Great, we are so happy that we were able to assist you in getting to your medical appointments. We thank you for your business and for the kind words.

"Basic Motel"

3
14/10/2016

This motel is just okay in my opinion. Cons first: breakfast room is entirely too small as guests have to line up outside. Most have to eat outside so weather is a factor. The voices are VERY limited. Nothing hot some days. We had our room sprayed for ants one night. The next night we had to move because an entire colony had moved in. There are 1/2" or more, gaps under the outside door. They do not offer airport shuttles like their ads says. Pros: updated bedding and comfortable beds. There is a nice restaurant in front, Coco's. Pick up shuttle to Tijuana clinics is well managed.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for your feedback, we have never offered airport shuttles so we are a bit confused however if you let us know we will try our best to correct it and if it is a 3rd party sometime they put up false info. We are happy to hear that your shuttle to the clinics worked and we understand everyone has a level of comfort and we are sorry that we let you down, we work very hard to make our guests stay comfortable, again we are sorry.

"Four Night Stay"

5
12/10/2016

When I arrived I was greeted with friendly staff and I was taken care of within 10 minutes. I was there for 4 nights and every time I require any assistance the staff was very accommodating. The breakfast was a bit simply with no Waffles. Every other Best Western has Waffles. Not good, cold cereal, boiled eggs BUT no Waffles.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for your business we really appreciate it! We do try to make your stay easy and comfortable and we are happy to hear we are doing a great job, the Waffle situation seems a bit off as we have always had waffles. The kids love them. I will forward this on perhaps we were ordering a new machine, but thanks for the heads up will def. look into it. Best of luck in your travels.

"positive motel experience, professional service, quality room"

5
16/09/2016

after spending an awful and disappointing night at the el primero boutique bed&breakfast hotel in san diego/chula vista, i ditched the second night i had booked there and spontaneously booked a night at the best western americana inn for 79 €. the best western americana inn definitely lives up to the corporate standards of the bw hotel chain. there was an inviting parking lot, and friendly, professional and quick service at the registration. noteworthy is the nice decoration in the check-in area. the room was, as usual, spacious and the furniture seemed practical and relatively new. especially the bathroom made a clean and hygienic impression. the bedsheets were clean (which, as my experience in the other hotel had taught me, is not a matter of course!) and the bed was huge and comfortable. overall, my stay at the americana inn was relaxed, all the interaction with the staff went smoothly and there was zero reason for complaints. i recommend this motel for any low-key stay in the san diego area. when i come to san diego again, i will definitely think about returning to the best western americana inn! five stars, especially for the price-quality-ratio.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much we are so happy that you enjoyed your stay and that you felt comfortable and relaxed, we love our big comfy beds. Please do come back and stay with us again if you are in the area!

"In desperate need of a remodel"

3
08/09/2016

Though our room was large and there were many places to put luggage, there was one thing that plagued our visit. The balcony above our room was collapsing. When we came back the afternoon of the first day, there was police caution tape draped down in front of our room. While I do appreciate their willingness to fix this problem, it is obvious that this disrepair had been going on a long time before they did something about it. The pool area is surprisingly nice. Breakfast was "okay"--nothing special. Front desk staff were very courteous and friendly.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for your assessment. We have a clean and well kept hotel, We are constantly updating our rooms as well as everything else. Our hotel is safe and I can assure we have our guests best interest at heart. We apologize if you were in any way concerned, we also appreciate you understanding of our willingness to fix the balcony. Thanks again for the feedback.

"The Stay was fine"

3
28/08/2016

This hotel is great if you need to be close to the Mexican Border. Make sure you get the shuttle early in the morning or else its too late. Room is clean and pool is nice as well. Most staff members are helpful. Good place to stay.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you! We appreciate the feedback, we are so happy that you enjoyed our pool and we agree about the shuttle to Mexico the earlier the better. Safe travels.

"Visit to Hoxey Cancer center in Tijana, MX"

4
03/08/2016

This hotel was recommended by the Cancer treatment center. Was very nice and the staff was really nice! Really close to the border and they have a shuttle thats included in the room rate. We will be staying again... Thanks to the manager and the staff..

P K, Manager at BEST WESTERN Americana Inn, responded to this review
We thank you so much for the feedback, we wish you were staying under better circumstances, but we are happy that we were able to make you trip easier with the transportation to the center and back. We understand that you have may choices and we are thankful that you will be choosing us again!

"Good but could be better"

4
28/07/2016

The rooms have been remodeled and are comfortable, the staff had an impatient clerk. Wifi worked well, television was good, room was clean and well kept. Loud people at night but not motels fault. We stay here because of the medical shuttle service to TJ. The service is very beneficial for clinic visits.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for the feedback, we are so happy that you enjoyed our remodeled rooms. We are very sorry that you were kept up by noisy guests, please in the future let us know and we can call the room anonymously and ask them to be respectful the other guests. Best of luck in your future trips to TJ.

"Recent Stay"

5
18/07/2016

Great service and very clean hotel. I would recommend this hotel to everyone. The front desk personnel are very friendly and very helpful. The price for the rooms are not bad compare to other hotels near by and don't look or are clean as this one.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much, we do our best to keep our hotel clean and comfortable, so it is so great to hear that you were pleased. Thanks again for your patronage.

"perfect spot"

4
08/07/2016

We were catching a cruise ship leaving San Diego. Took Amtrak down and caught a taxi to the hotel. Nice room, pleasant surroundings, good staff, free breakfast which was surprisingly generous, free shuttle to the cruise dock.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Well we could not have said it better! We are so happy that you enjoyed your stay and we really appreciate the compliments!!

"Good place to stay."

4
04/07/2016

Family stayed here 2 nights, the room is small for family of 4. Beds are queens and comfortable. Looks like it was just remodeled, new bathroom fixtures and furniture and paint. They have free breakfast and wiry is really fast. We requested a quiet room and we got it at the end second floor facing the town homes. Hotel 2 miles fro the border and the shopping outlets.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for your feedback, we are happy that you enjoyed your stay and we are happy that our WiFi was what you expected. It is great to hear that you were able to get some shopping done, the outlets are great! Please do come back!

"Lived up to it's high TripAdvisor.com user rating."

5
02/07/2016

A good motel experience. A clean, convenient room with mini-fridge and a mini-kitchen sink. The property was clean and well maintained, with notably friendly and efficient staff. An above-average continental breakfast with the option of outdoor tables and chairs. Adjacent to the I-5 but the traffic noise was minimal and our room was quiet. We were in town to visit the museums. in Balboa Park in San Diego, and this Best Western is about 14 miles to the south, but the only motels in San Diego proper that I saw with the same price point had bad customer satisfaction ratings on TripAdvisor, while this BW had a great TripAdvisor rating plus the price we wanted so the short drive to downtown was well worth it. We ate at the Cocos next door. Would definitely stay here again.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much for your patronage, we do our best to keep a clean and comfortable hotel and we are so happy that you enjoyed your stay from our breakfast to our location..Please do come back if our are in our area.. best of luck in your travels.

"Super Nice!"

5
30/06/2016

About 20 minutes south of San Diego on I-5, this was a wonderful place to stay for the night. Access to the commuter train was a 3 minute drive and we took it to the Padres game---let off right at the station. Be careful on the "trolley" and just buy ONE one-way ticket just before you use it. The ticket is good ONLY for 2 hours and you can get a citation for $200. Back to the hotel, very comfortable, fridge/microwave, and a nice breakfast. The price is one of the best and easy access to the freeway is even better.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much we really appreciate the kind words, we are happy that our hotel worked for you and you were able to enjoy our breakfast, we look forward to seeing you again of you are in our area!!

"A few days in San Diego"

4
29/06/2016

A nice clean room in a nice location. Had the usual highway noise and a five o'clock AM garbage truck that sounded like an alarm clock, but no major irritations. All equipment in room worked well. Had a two night stay. Breakfast was well stocked. First morning only hot item was boiled eggs but on second morning there was fried eggs and some Mexican item. Carl's Jr. is right there. Parking lot was sufficient.

"Excellent Stay at Best Western Americanna"

5
28/06/2016

This hotel is run by an excellent, helpful, and caring staff. Whatever we needed they instantly took care of. The hotel is comfortable and furnished well. Although we did not use the pool, many others did and enjoyed it immensely. The complimentary breakfast is wonderful especially on the weekend. Of all the hotels we've stayed at, this is one of the best complimentary breakfasts.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much, we appreciate the compliments and we are so happy that you enjoyed the complimentary breakfast and hope to see you again soon.

"great staff, clean"

3
22/06/2016

Great staff! Clean. Had to get towels each night, the main bathroom light did not work, remote did not work (was replaced) alarm clock made static noise all night. For the price and location that we needed it was fine. I usually always stay at Best Western and this would rate as a 6 to the ones I usually stay at.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for the feedback, we are happy that we were able to replace the remote, however please let us know if the light in any rooms are not working, or anything else for that matter, we will make sure that any issues are taken care of ASAP! We appreciate the vote of confidence regarding the Best Western and we really appreciate you business.

"Low prices means low service"

3
17/06/2016

This is a hotel 2 + miles from the Mexico border and very few of the staff spoke English The very close-by Coco's restaurant staff had very few English speakers and there are very few places to get a good meal nearby. The room are older but ok except for the slick bathroom floor and the terrible showerhead. The pool had people coming to swim that were not staying at the hotel and the room temp was difficult to maintain a steady temp.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for your feedback, it is true we are a limited service hotel, While I cannot speak for CoCo's I can speak for our staff and all of our front desk staff speak English as well as Spanish, however you are correct some of the housekeeping staff does not speak English, We rarely have any issues with this, but you can call the front desk and request anything and they will relay it to the staff. . We are a bit confused by the term "older" as much of our furnishings are upgraded and newer, we are very sorry if you found the floor to be slick when wet, may we suggest you lay a towel down. Thank you for the heads up about NON- Guests using the pool we will let the manager know. We understand that you have certain expectations and we seem to have let you down, for that we are very sorry and wish you the best of luck finding a hotel more suitable to your needs.

"Best Western Americana"

4
01/06/2016

We stayed here over Memorial weekend due to it was one of the few last minute hotel rooms available for under 200.00. It is right on the US / Mexico border. The facility, service and cleanliness was excellent.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
We do understand that you have choices and it means a lot that you took the chance on us and enjoyed your stay. We thank you so much for the kind words and your business!

"Very Pleasant Stay"

5
25/05/2016

The Staff was very helpful. We thought we had a problem with the airline, they helped us get it figured out. The full hot breakfast was more than we expected and very good. Unlike some places where you have to park far away from your room, our car was just outside the door. The staff seam to make things very easy for all the guests.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much to the compliments we do try and it mean so much that our guests enjoy there stay. Please come back if you are in the area.

"Staying at the Border"

4
17/05/2016

We arrived early at the Hotel (11 am) but there was no problem to check-in already and leave our luggage. Reception was quick, easy and friendly. We had a room on the 2nd floor, so you we had to carry the luggage upstairs. Parking is easy and free. The room is standard and clean with free WiFi that works well, a refrigerator, a microwave and coffee machine. There is no safe. We slept very well; the bed was very good. Breakfast was included. There was orange and cranberry juice, boiled eggs, muffins, you could toast your bread and even prepare Belgian waffles (however, though I am from Belgium, I don't know anybody in my surroundings, who eats waffles at breakfast. But that is culture difference, I guess). In summary breakfast was OK. A minor point to mention; the vending machines were sold out.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you, yes the Belgium waffles are an american thing..(really not even sure why they call them that but we definitely eat pancakes and waffles for breakfast and the kids love them.). We are very happy that you enjoyed your stay, and we appreciate your business. We wish you safe travels.

"Quiet and private"

4
09/05/2016

I gave it a "very good" because I was expecting it to be as nice as it was. We went to a wedding and this was the closest hotel to the reception, so we booked our stay here. If you are on a budget and want breakfast included, this is the place for you. I would stay here again if needing to be this south in California. it is about 15-20 minutes from downtown San Diego. Quiet and not issues.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much! We do try to make your stay as comfortable as ever and we are happy that you enjoyed your stay, please do come back if you are in the area!

"Another excellent choice"

5
02/05/2016

Was very nice - upkept rooms - staff excellent. Close to many food facilities. Breakfast could be a little better and in a larger room but overall okay. Was close for our beautiful Granddaughter's wedding and close to all venues. Nice area and nice weather.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much, we really appreciate the feedback and we are so happy that you enjoyed your stay, Congrats! on the Wedding.

"Great for privacy"

5
24/04/2016

ive been to all kinds of hotels and motels and the best western chain has to be one of the best. They give you your privacy and they will try there best to get you what you need. I ve only ever had on eproblem with these places and it was me checking out very late but other then that no problems. they have a great price compared to the other around here plus there not like the others. You can have company without worry. the other cheap hotels/motel will kick you out if they wanted. anyways great hotel

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for the kind words and your patronage! We look forward to seeing you again.

"fine for what it is."

3
21/04/2016

it is a clean, well-located place. staff were helpful and polite. in the midst of lots of fast food places which might be typical but not my favorite environment. Breakfast was good. Sheets, pillowcases, and towels did not have the smell of chemical perfumed laundry detergent. a BIG plus in my book.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you we appreciate your patronage. There are a few really nice restaurants within a few miles, so if you visit again, please ask the front desk or check out our website!

"I loved this place"

5
18/04/2016

I would definitely stay here when I'm in town. Very clean, polite and courteous staff. Very helpful, good price and the breakfast was great. The Chilaquiles and refried beans were delicious. they have a variety of bagels, muffins, Danishes, cereals and oatmeal and different fruits. it was more than I expected.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much for the kind words, we really appreciate that you took the time to let everyone know of your wonderful stay with us and we hope to see you again!

"Nice (for area)."

3
17/04/2016

The hotel is nice, decent for the area. However, management needs to a better job noise over the weekends. There is too much noise and car stereos thumping in the parking lot (you can feel it without hearing it). Management can eliminate these easily with a little proactive management. Also, noticed over Easter Holiday, families occupied parking lot pool and BBQ. Management needs to step up and only allow guests with minimum family members at these hotel amenities. These should not be public used and occupy all parking. In addition, at 6:30 am, breakfast starts and is already a line to the door to get in. Be aware, if you're not first, be prepared for a ‘Slop Hog' fest. Management needs to monitor service, while open, to keep people responsible for cleanliness. Otherwise, rooms were always clean and comfortable.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you we will forward your comments onto the owners. As far as the noise goes, if you are bothered please feel free to call us at the front desk and we will anonymously try to rectify the situation. We are a family friendly hotel and try to do our best on holidays to accommodate everyone's needs, but we understand that it can be overwhelming. We have a breakfast area for 30 people and we get that if you are 31st it can be irritating and we are creating an outdoor breakfast areas as we speak.. So look for it!

"Great place"

5
17/04/2016

Everyone is very friendly and helpful. Rooms are clean and neat and comfortable. Convenient location. Really good restaurant right next door plus an excellent outlet mall at the next exit. I have stayed there 3 different times. Highly recommended.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much, we understand that you have many choices and it means a lot that you continue to choose us, we thank you for your continued patronage.

"BW Americana San Ysidro"

4
13/04/2016

Great hotel near border that has shuttle option across. We as many others use this hotel to have medical and dental work done in TJ. It is clean, friendly and near to gas station, Coco's coffee shop and a Carls Jr.. Rooms are moderate, clean and staff is friendly. Fantastic outlets within 5 miles. Breakfast is very good and included in rate. We have stayed here at least on 5 trips.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much for your patronage, we could not have said it better and we understand that you have a choice as to where to stay and we are very happy that you continue to choose us, it means a lot. Thank you so much!

"Enjoyed my stay"

5
04/04/2016

Nice peaceful place with super friendly front desk people, especially Saida (a jewel). Reliable transportation back and forth to Tijuana, although we did get stuck in a 2 1/2 hour traffic jam leaving Mex. to return to U.S. Within walking distance of food, post office, and most everything in this small border town. I always felt very safe. ** prepare to wait a long time for them to pick up the phone at the front desk. There is never more than one person there, and it can get pretty busy.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you, we really appreciate the feedback. We are happy that you used the shuttle, and you are correct sometimes it can take a few hours to return. We will mention to our front desk to pickup the phone more promptly. Thanks again.

"Excellent "

5
31/03/2016

best place to stay closer to the mexican border, very convenient, rooms are clean, nice continental breakfast, staff very friendly, professional and knowledgeable... price is average to expensive but worth it.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
We really appreciate your business and we are happy that you enjoy the hotel and our location and we are happy that you chose us, thanks for the great feedback!

"Good for the Money"

3
19/03/2016

I stay at the motel as a way to skip over to Mexico for Medical check ups. Serves the purpose well, neat clean and well organized. I would recommend this hotel for a transit hotel as it's basic but good

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for your patronage, we appreciate your business and we are happy that it served your purpose for the medical visit to Mexico.

"Wonderful Experience"

5
17/03/2016

Amazing place to stay. Was there with my wife and daughter. The staff were very friendly and helpful. Although, I was a little apprehensive of staying that close to Mexico border, in the end it turned out to be a be a great experience.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much for the feedback, as you mentioned we are near the border but yes we are a very safe hotel and family friendly! SO happy that you enjoyed your stay. Please come back again if you are in our area!

"Staying here 10 years"

4
01/03/2016

We stay in this particular location since we take the shuttle to the Bio-medical clinic in Tijuana. We have always had a pleasant stay. Breakfast is nice also is next door to Coco's, and a short 2 blocks to the juice and smoothie store, important features for those on a special diet.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much for the kind words, we understand that you do have a choice and we are so happy that you continue to choose us! We do try to make sure that we cater to families as well as people that not only want to relax but that are here for medical treatments, we are happy that it works or you! Thanks again!

"Great place just noisy"

3
28/02/2016

Clean and comfortable room. But noise from two freeways and large car carrier trucks that come in at night and leave about 4-4:30 am. Freeway noise starts at 5. Very close to TJ though and friendly folks. Coffee for breakfast was great! Some rooms are sheltered from the noise but not many. We will try for those next time.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Yes please be sure to ask for those rooms as we rarely ever have anyone kept up by noise. We do have a lot of families that stay with us. Thank you for the patronage and for your feedback!

"Health stay"

4
20/02/2016

B. W. was the perfect place to stay while needing dental attention in Tijuana, Mexico. The shutlle service was exceptional. The staff very friendly and helpful. The price was right.The pool , and whirlpool was perfect. The breakfast , wonderful,fresh.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you, we are very happy that you were able to get the attention needed. We really appreciate the positive feedback and we understand that you do have a choice and we are happy that you chose us, we hope to see you again soon and under better circumstances. Thanks again.

"n/a"

5
20/02/2016

The hotel and room were all very nice and clean. Staff was courteous and helpful. Only complaint is that the refrigerator in the room was a bit noisy and went on quite frequently. Other than that, I have no further comments.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much, we really appreciate your feedback. We hope that you come back again and if you should have a noisy fridge, please do not hesitate to contact the front desk and we can change it out or fix it, we want you to be happy and rested. Thank you so much for your patronage!

"Great location and value"

4
17/02/2016

Stayed for two nights; would have liked to stay longer.very friendly and homy place; nice people very convenient location if you are heading to Mexico. Breakfast service was outstanding Hotel is close to busy road but still has a country like feeling. I highly recomend it.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much we really appreciate your patronage and do hope that you come back again and visit us!

"Very nice place"

5
04/02/2016

Was a very nice stay ! Staff went above and beyond to make my stay Excellent ! Very personable treated me like I was long lost family ! Rooms were very clean Bed was Extremely Comfortable ! Very affordable I was there because of work and If I`m back down there I will definitely Stay there again !

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much we really appreciate the feedback, we are so happy that you enjoyed your stay and we will let the staff know and we hope to see you again if you come back! Safe travels.

"great location"

4
25/01/2016

nice place neat theme restaraunts in walking distance Carls Jr Carrows close to freeway great staff very friendly clean and easy parking acceess in and out on site security in parking lot even a cookie at check in we were very impressed with the neighberhood surronding it very nice just a great bestwestern in great location

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you! We are happy that you enjoyed our location as well as the food choices that are in walking distance in our parking lot. We appreciate your business and hope to see you again! Best of luck in your travels.

"Good Stay"

4
20/01/2016

It was a good stay, good employees, clean room and satisfactory accommodations. We stay every time we come to San Diego. The beds were comfortable, the breakfast was typical but it was good. The staff was pleasant and very helpful, bathroom spotless and well kept.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much for the great feedback, we do our best to keep our hotel very clean and comfortable, we do understand that you have a choice and we are so happy that you continue to choose us! We really do appreciate your patronage. Hope to see you again soon.

"Poor decision"

2
19/01/2016

Had we known about the location of this hotel we would have never booked it. The hotel photos on-line looked very nice and we've stayed at other Best Western hotels so we were expecting a decent experience. We booked a non-smoking room on-line and when we arrived we were given a very smelly smoking room. We could not have stayed for more than a few minutes in this room because of the odor so we went back to the office and they gave us a non smoking room. Unfortunately there were many big semi trucks driving through the parking lot near our ground level room. The walls were thin and the sound was disruptive. Someone was power washing the parking lot for a couple of hours which was quite annoying. The room had been poorly updated with sub par bed linens and was not very clean. Neither of us felt comfortable with the area of this hotel - it didn't feel safe. Not a great experience for us.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much for your feedback, we work hard to make sure our hotel is clean and comfortable, we have many corporate, couples and families that stay here, we are very surprised at the feedback, however we do understand that everyone has a level of comfort and we have let you down and we are very sorry, we do hope that you find a hotel more suitable to your needs. Best of luck in your travels.

"Roger's Review"

5
18/01/2016

Great hotel. Can't beat that price for the quality of the hotel. Friendly staff. Great room. I have zero complaints. Will definitely be staying there again. Loved it. Its close to the main attractions. A bit close to the border but for that price, definitely worth it. Highly recommend this hotel. My girlfriend and I loved it.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Hey thank you very much! We appreciate all the compliments, we do try and it is awesome to hear it makes a difference! Please do come back again!

"Great Stay"

5
10/01/2016

To be frank after reading some of the reviews here we were a bit apprehensive. We were in town for a wedding this weekend and found the hotel and accommodations very pleasant. No it's not the Ritz, but afforded us a comfortable stay. Room was clean. Breakfast had items for those eating gluten free or not. I would stay in a Best Western hotel again.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
We are happy that you enjoyed your stay and we appreciate the feedback.

"Great choice"

4
21/12/2015

The hotel is clean, the room has microwave, hair dryer, freezer, a good tv. The hotel has a room with some machines to do exersise, and the breakfast is ok. People are very nice. San Diego is a little bit far, but I think it is worth it. Besides next to the hotel (2 minutes walking) there is a place to eat.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for the feedback, we really appreciate your kind words, it is true we are a bit from San Diego about 25 minutes South, but as you mentioned great rooms and free breakfast as well as many places to eat within walking distance. and we are border close as well freeway close. Thanks again.

"Excellent Value"

5
18/12/2015

The staff was very helpful with recomindations of things to see while in the area. The breakfast was all I wanted as well. The parking next to the room was helpful as well. I will stay here again on my next visit.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much we really appreciate it and we understand you have many choices when looking for accommodations and we thank you for choosing us and we look forward to seeing you again!

"Best Place"

5
14/12/2015

I was pleasantly surprised at how pretty, clean and friendly everyone was. The room was very clean and comfortable. The room looked very up to date and we loved that it had a microwave and sink. The beds were very comfortable and they were able to accommodate our early check in and late check out. Will stay again. Thank you

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Wow!! Thank you so much, we really do our best to keep our rooms clean and comfortable and updated and we are so happy that you enjoyed the amenities and we do hope to see you again soon! Best of luck and Happy Holidays!

"Clean rooms but wifi terrible!"

3
21/11/2015

This was my third time staying here. And we find this hotel very clean but the beds were getting terribly old and sagged. We were told that they had a "new" internet supplier and that the Internet had improved. This was not the case! The first two nights we stayed on the top floor and the Internet was ok. We hadn't stayed on the top floor before so assumed that it had improved. A few days later we booked back in and were placed on the ground floor. TERRIBLE INTERNET! My question is, is it the location on the ground floor and the signal blocked or what is the problem? Each room was close to reception and the second room below the first. Another problem is the times trying to speak to staff, who don't speak very good English. There are wonderful staff that speak perfect English, but then you have to wait till the next shift to speak to them. This was extremely frustrating on our 3 stays.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for the feedback, we apologize that your stay was not what you expected, we do care and that is why we are changing internet companies and doing our best to get the best Free WiFi experience we can for you. I have forwarded this onto the owner/managers. Best of luck in your travels.

"JB"

3
21/11/2015

Best Western has beds that are very comfortable, the breakfast they offer is a very poor selection and has gotten worse from when I stayed there in January, May and August of 2015, It could be the new management.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for the feedback, our new manager has been here for over a year, but we still have the same owners. We are very sorry that you could not find something suitable for you at breakfast as we have Hot Coffee, Tea, Juice Milk, Hot and Cold cereal as well as Pastries, Boiled Eggs, Bagels and Cream Cheese and Hot Waffles. Sometimes we even have hot Mexican dish, however we do understand that if none of these appeal to you then it doesn't help. We do thank you for your patronage and appreciate your thoughts.

"Great Value"

4
16/11/2015

Great value for a clean, safe hotel. shuttles to Mexico are real convenient and priced modestly for those that need them, Friendly staff who are helpful ans accomodating. This is our third stay and plan on stating again in the future.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for the feedback, we appreciate it and we are so happy that you are a repeat guest it really matters and we look forward to seeing you again!

"Mr. Anthony Jolly"

3
03/11/2015

My stay was ok as we used the hotel to transfer to Tijuana. The service was provided and it works well. Its a good hotel to use as a stepping stop basically. Clean neat and simple. The Breakfast is typical of the US market in this price bracket. Pretty average

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for the feedback. Good luck in your travels.

"Best Western Hotel in San Ysidro, CA"

5
28/10/2015

This is conveniently located if you have business in Tijuana. The facility is clean and neat. Also, there is no noise from the road. We stayed there for 4 nights. Both during the daytime and at night, the hotel was quiet. I especially appreciated that at night.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Great, we are happy to hear you were comfortable and we really appreciate that you enjoy our convenient location to Mexico and we hope that you stay with us every time you have business there, Thank you for your patronage.

"My Business stay"

5
28/10/2015

The staff and amenities are perfect in every way. There's a worry free environment that makes me relaxed and feel welcome.I have stayed at that location many times.I get the great service and comfort that make me keep coming back,even if I'm 40 minutes from my job site.It's worth the drive. I have a lot of jobs in the San Diego area and you can count on me staying there again. ;- )

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much for the very kind words, we understand that you have a choice and we are so happy that you choose us! We look forward to seeing you anytime!

"CONVENIENT"

4
27/10/2015

Nice stay.. our kids loved swimming pool and jacuzzi. Having 3 fast food restaurants around hotels makes it very convenient for families, its a plus!!. No need to drive anywhere for dinner or breakfast..

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for the feedback, we are happy that you enjoyed your stay! Please come back and visit us anytime!

"Visit to a clinic in Mexico"

3
15/10/2015

I stayed at this hotel this past week because I was visiting a clinic in Tijuana Mexico. The hotel offers a shuttle to the clinic which is very convenient. The hotel was clean and adequate. And it was a fair price. The next time I have to visit the clinic in Mexico, I will stay at this hotel.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you, we do appreciate the feedback and we are glad that you found our hotel to be accommodating, and we wish you the best of health and hope that you don't have to go back for treatment, but if you do we are here and hope that you come back and stay with us as we appreciate your patronage!

"Great place to stay close to the border"

5
10/10/2015

If you are traveling to Tijuana for medical reasons, the Best Western Americana is the best place to stay as they have a shuttle to the medical facilities across the border. While the hotel is about 20 miles down the 5 from downtown San Diego, it is also a good alternative when you are visiting the city as it is less expensive for the comfort and amenities than downtown accommodations. The hotel is close to a huge outlet mall and two restaurant chains are within walking distance. The rooms are large with a coffee pot and little refrigerator which is great for families and longer stays. There is a huge free breakfast offered in the morning and the site has a beautiful pool and grounds.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much for the kind words, we really appreciate it and could not have said it better thanks for mentioning the location in proximity to Mexico, which is south and then downtown San Diego city which is north, we do try to keep a variety with our breakfast and we a happy that you also enjoyed our pool and grounds. We do hope that you come back again and see us!

"Lovely, friendly staff"

5
03/10/2015

We checkin late 9pm. Staff was very nice. We bought some beer at the gas station(with in walking distance), safe naborhood. In the room was a list of restaurants that could deliver to the hotel with phone numbers and operating hours. Very clean and quiet. Breakfast closed at 10 but it was very good. Thank you

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much, we really appreciate the compliments!, We like our location as well it is situated right off the 5 freeway and the many restaurants that you can order in make it convenient, that is if you do not want the fast food or CoCo's that is in our parking lot! Thanks again and please do come back if you are in our area!

"Best Western San Ysidro, CA"

4
17/09/2015

Good hotel. Very convenient to US/Mexican border. The mattresses very hard making sleep very difficult to maintain for all three in our group. Nicely remodeled bathrooms. Good value. Coco's Restaurant next door is very convenient and the food is great. Staff is very friendly. Pool and hot tub were quite relaxing.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you so much for the compliments, we really value your opinion and we are thankful for your patronage!

"awsome labor day trip"

5
09/09/2015

great place to stay and a great value...only downside was the small breakfast lounge. great location by the freeway and the staff was super helpful I will stay at this hotel in the future. me and my wife are already planning a trip in November.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for the kind words, we understand that you have a choice when it comes to hotels and we are so happy that you are coming back to see us in November! Thanks again see you soon!

"Best Western Americana San Ysidro"

2
07/09/2015

The Hotel is good but the room 100% very unclean and poor, dear owner or manager please walk or visit each room once month per time, the rooms has dirty, a lot spider's web, the shower cabin to rusty.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for the feedback, we have forwarded this to the owner and will use it to make our hotel better. Best of luck in your travel.

"Visit family"

3
26/08/2015

Decent rooms for the rate, friendly staff, very close to boarder, very basic breakfast, there is a kitchenette with microwave mini fridge coffee pot and small sink. Didn't get a chance to use the pool or hot tub but they looked nice.

P K, Manager at BEST WESTERN Americana Inn, responded to this review
Thank you for the feedback, we appreciate it.