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SureStay by Best Western Chula Vista San Diego Bay

699 E Street, Chula Vista, 91910-2116 Etats-Unis
Contact the hotel
Contact the hotel
Contact the hotel
PHONE : (619) 585-1999
3.0 / 5
703 Avis Tripadvisor
REVENIR_AU_DEBUT
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Hotel advantages

Activities

Swimming pool

Hotel services

24/7 reception
Complimentary breakfast
Free Parking
Free Wifi
Washing machine on site
Laundry
Multilingual staff

Room services

Coffee maker
Hair dryer
Iron and ironing board
Microwave
Refrigerators
The strong points

Activities

Swimming pool

Hotel services

24/7 reception
Complimentary breakfast
Free Parking
Free Wifi
Washing machine on site
Laundry
Multilingual staff

Room services

Coffee maker
Hair dryer
Iron and ironing board
Microwave
Refrigerators

Description

The SureStay by Best Western Chula Vista San Diego Bay is conveniently located off I-5 and is within minutes from San Diego International Airport, the Convention Center, Gaslamp Quarter, San Diego Zoo, and world-famous beaches.

Activités

Customer reviews

3.0
based on 703 guest reviews
Excellent
123
Very Good
155
Average
158
Poor
117
Terrible
150
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Great Experience"
Ntqt2020, 29 Novembre 2024

Everything was great. It had Clean, comfy rooms. It also had nice/helpful staff.. Fresh pastries, fruit, coffee, every morning which was Always nicely organized and stocked. The prices were affordable (for San Diego). Would stay again and would recommend!

"A nice, pleasant stay."
John S, 23 Octobre 2024

I stayed here for a week on a work assignment. Overall I had a very nice stay. My room was located on the second floor in the front building where the office is located. There is no elevator, keep that in mind. Parking was good, plenty of spaces usually close to your room, it does fill up on weekends. I had a king room and the room was clean, no odors or anything. Every hotel/motel has its quirks, I spend 90% of my time on the road so I have learned them well and most are not a problem. My only wish for this location is a table lamp or two next to the bed on the night stand. The room is lit with ceiling lights and there are lights over the area where a table lamp would be but the quality of the light is not really pleasant, a table lamp would be much better in my opinion. The re-coating of the bathtub in my room was beginning to peel but for me that's not a big issue and it's common with tub resurfacing in commercial applications. ZERO indications of any insects, that was mentioned in some other reviews, I did not see any or have any issues. Breakfast was good, quick but not the grab and go type. My king bed was comfortable, bedding was very nice. The staff was also very nice, housekeeping is every third day which is fine unless you are a pig. In that case you can go to the desk and request housekeeping. Location is good very close to the I-5 exit at E street. Its on a main street, with some other properties near by. The transit center is close. I saw no issues with homeless people hanging around. People walk the area but E street is a main street so of course you will see people. There is a McDonalds and Black Angus next door and a Taco Bell and Dennys across the street. Other options are a short drive away. All in all it was a very nice stay with absolutely no problems over the week I was there. For the complainers....this is a budget friendly motel. If you want luxury, raise your price point. If you want a nice, clean, friendly safe room at a reasonable price, then stay here.

"Nasty"
Global13996940303, 07 Octobre 2024

1 nasty hotel if I could give them a zero I would nasty rooms yellow sheets carpets were nasty room had an odor. I do not recommend this one to anyone pay more money and get a better hotel as well gun shots in the middle of the right. This was an experience.

"Never stay at this hotel."
Ateet M, 23 Juillet 2024

Worst staff. Dirty & stinky rooms. They don't pay attention to your request. They ignore all your requests. You won't get room service. Not even shower towels or pool towels. They lock their entrance doors nad if you ask for extra key they ask 100 questions why I need extra key.

"Great experience @ SureStay Hotels in San Diego"
bajaspirits, 18 Juillet 2024

I travel for work. Sure Stay are great hotels with friendly staff, clean rooms with complimentary breakfast in the morning. Best Western has a nice rewards programs with a lot of benefits.

"lied and stole deposit"
U692DNrobertss, 06 Juillet 2024

This hotel lied over phone when i called asking where my deposit was after I checked out. They lied. Said I had a pet in room. I did not have any pets. Then they stole my deposit.

"Subpar for the price. Not recommended."
Anne M, 23 Juin 2024

I wouldn't go here. Supposed to be a queen bed but it's a double. Supposed to be for 2 people but there's only one nightstand on one side of the bed. No closet. You have to hang your clothes on a rod under a little shelf that holds the coffee service (good luck if it spills). Not all the buttons work on the TV remote, including the channel changer. Unbelievably, there are no lamps in the room! I asked the desk to get me one and they said they're too busy. I went to the office and there was a small accent lamp in a corner so l unplugged it and took it to my room. $150 a night is a lot to pay for this. On the good side, it's a roomy bathroom and it's clean.

"Weekend stay"
Smiles33sc, 23 Mai 2024

I really enjoyed staying here. Very close location to many restaurants. I will be booking here again in the future.

"Avoid"
Debby C, 19 Mai 2024

Musty, dated rooms that may or may not be serviced! Don't bother getting up to have breakfast ….it's not worth the effort.

"Horrible experience"
charafm2024, 13 Janvier 2024

I stayed there the first week of January, they requested 100$ deposit so I gave them cash and got it back the next day. The week after, I went back there and the front desk told me I can not pay the deposit with cash. I explained to him that I don't have any credit cards with me and I only have cash. He told me that he could not check me in. A few minutes later, another guest come and payed cash in front of me for her room stay. I was shocked. I could not understand how, the front desk don't take cash for deposit but can take cash for room stay. The front desk explain to me that's the manager call. That was stupid and idiotic. I had to go to my bank to deposit money for him to take the deposit and check me in. He was going to cancel my stay. Also the ice machine room closed at 11 pm. You can not get ice or access the ice machine. It's ice not gold. I had to walk to the store in the dark, cold to get a bag of ice. The area is not that safe. I will not stay there no more. Best western should be ashamed of this property.

"Good Budget Hotel"
31Tammy, 26 Décembre 2023

This is a good budget hotel that is very easy to access with San Diego public transportation trolley just a couple of blocks away to & from airport and to the Seaport. We stayed one night before taking a cruise. Front desk staff Jose & another nice gal very friendly & efficient. We took a room on top floor. Nice room with mini frig & microwave. There is a grocery store, restaurants, and good liquor store an easy couple of blocks away. And there are great walking trails fronting the Wild Life Refuge just a block past the train/trolley tracks towards the bay-beautiful at sunset. We found this hotel very adequate, comfortable, and clean for the price and the area did not have the homeless all around like when we have stayed in the Gas lamp district. Their continental breakfast is simple with cereals, toast, fruit & yogurt. I would recommend it.

"Mediocre at best"
anonymous156248, 12 Décembre 2023

The room itself looked like it was picked up and sheets were changed, but the shower was definitely not thoroughly cleaned and the fridge was also dirty. The room smelled musty as there was no humidity control. The "continental breakfast" was literally just bread and a stale pastry. No fruit, proteins, or cereal. The yogurt sitting on the counter was warm and not on ice.

"Do not stay here!!"
MiserableGuest152, 19 Novembre 2023

Live and dead bugs in my first room, bathroom unclean. Front desk did not answer the service room call, called on my personal phone. Had to go to front desk to ask for a different room for me and my 3young children, one being an infant. The front desk guy told me his manager would be upset that he rearranged the room and was reluctant to provide another room. I expressed to this man he was speaking to me very unprofessionally. Told me not to complain about the second room if there was an issue. Second room reeked of bug spray, no AC on when entered, dead bugs in bed once again. Called to recieved money back but was told unable to and gave me points. This is unacceptable service. I would never recommend this place especially if you have kids. Breakfast was bagels, toast, and pastry with coffee cereal. BIG FAT ZERO ON ALL SCORING.

"A couple days away"
Theresa M, 12 Novembre 2023

Overall the property is clean and maintained. It is not fancy, but is comfortable. Try to not get the 4 rooms on the front facing the street. 104 and 105, the two above them. Lots of street noise, buses. trucks, motorcycles, etc. this property has a continental breakfast, no hot food. Cearel, breads, bagels coffee and juice. Across the street is a pancake restuarant(not IHOP) serves good food, hot. Blueberry pancakes ask for the blueberry syrup. The San Diego Trolley system is an easy ten minute walk. Cheap all day fair, north to Gas Lamp District, Downton SD, Old town SD, Seaport village.

"Excellent Service and Value for the price"
Jeremypoopy, 20 Août 2023

I have stayed in all the surronding hotels and this hotel is the best for the quality of stay vs the price. Its is close to all the destinations you would lok for in Chula Vista when searching on Google.

"Night Guy is awesome"
b3b2b1, 25 Juillet 2023

The night guy was awesome. Oh the Wi-Fi in the room I was in was spot on. The floors were nasty and you had to wear shoes or have black feet. The staff thought my child didn't understand Spanish and said she was trying to look like a boy.

"Very dirty spend more for a better hotel."
Cpew1982, 25 Juillet 2023

The room was very dirty. The top sheet had some stains. There was an ant hill somewhere in the bathroom. Ants climbing the walls in the tub. The dead bird by one of the room doors that the staff had there cleaning cart near that they avoided for a couple days that I was there. It looked like it had been there for a while. It looked like it was starting to decay a little. And the tv did not work.

"Convenient Gem Well Located"
bozeman2023, 14 Juillet 2023

Needed a place to house renters while work was in progress on the rental house. Lovely staff were very helpful in making arrangements for a 4-day stay. Renters report the facility was very clean and bright. Very convenient and economical choice for housing them.Plenty of parking.

"The worst day of my life"
jpsnuts2002, 14 Juin 2023

I showed up to check in and I was given a vacant room two times the worst service ever went back and the guy at the office made a big Storie that make my self even more furious will not stay or recommend this place

"Love this property"
yervinevelyn, 24 Mai 2023

I like the property and the convenience and the staff is really friendly and the clean and they are helpful and nice. And like that speak Spanish I'm counting to stay there thanks so much to everyone and have a awesome day.

"Not the worst"
rmacaroni, 22 Mai 2023

This hotel was decent. The area feels a little sketchier for my taste, but not horrible. I wish they gave you more towels in the room because two for one room feels quite small when there is also a pool. The breakfast was a little lackluster and I also had to wait over half an hour to check in because no one was at the desk. The service was nice and the housekeeper was a gem.

"Great spot for the $$"
Honesty_Travler, 08 Mai 2023

This place is just what you need if you want to just have a place that's clean, affordable and somewhat close accesible to most of what San Diego offers Imperial beach is just a quick drive from here and has lots of great spots to visit. Third Avenue Chula Vista is also very close with even more places to eat, shop and dine!

"Good location and comfortable bed, that's all"
encinasdelmy55, 24 Octobre 2022

The carpet was dirty. Half of the curtain was missing. The bath tub was reglazed which caused it to be very slippery. I slipped and broke my left arm/wrist. They did not do a report of this incident even dough I told and showed my arm to the general manager Carlos A. Mendez.

"Avoid at all costs"
Dani F, 12 Octobre 2022

Avoid at all costs. Paid with card when arrived, was told payment didn't go through but clearly debited my account. Had to pay again. Waited 7 hours for manager to arrive, assured me 2nd charge would not debit. It's still pending a week later. Promised would send email to confirm it wouldn't debit, after 3 requests I'm still waiting. When checking in, check in clerk kept making us wait to answer calls, 3 customers were told their bookings were cancelled as credit cards had declined. Very strange that everyone was having issues yet it was not Best Western that had an issue. Room very basic and dull decor. Wi-Fi was not existent, constantly disconnecting and very slow. Certainly not high speed! All staff including “manager Akshay” were very defensive when raising issues and borderline argumentative. They clearly only like it if you keep quiet and say nothing. Only positive was free parking. Avoid at all costs if I were you.

"Orribbile Experience"
Chefbrunon1, 28 Septembre 2022

Stay away from this hotel and 'horribbile, I took a room after two hours I saw cockroaches, I asked the guy to change room and' was rude, I had to wait 2 hours, I did not sleep practically, in the morning the manager told me after 30 minutes that he would give me the money back but it was not so. After two weeks I called and the rude young lady told me I wouldn't get the money back. Don't go for any reason to this hotel if you don't want to sleep With cockroaches, I have if you do not want to waste time with the guy who works at night, I have if you do not want to be teased by the lying manager. I don't understand why this company doesn't send these people home and there are so many good people around.

"Close to San Diego Zoo and Sea World."
minidoxie01, 16 Septembre 2022

We stayed here while visiting the San Diego Zoo and Sea World. The rooms were clean. Bathrooms were okay. The breakfast was the usual cereal, oatmeal, yogurt, bagels, coffee, toast and juice. Ala carte. This hotel has excellent soundproofing. There was a clanging trolley a few blocks away that was greatly muffled in the room. It smells like Black Angus Steak House is just next door (it is). Many places to eat in the area, along with many stores and gas stations. Staff was no where to be seen, but anything we needed was provided by the front desk person. I would stay here again.

"Never again"
richard5762022, 06 Septembre 2022

I should have stayed at a shelter instead that would have been cleaner. Bed sheets & pillow cases were dirty. I asked for an extra bed sheet but they didn't have any extras. Receptionist handed me pillow cases instead. Shower water pressure sucked too.

"Dangerous!"
mcs702022, 28 Août 2022

Hotel itself was standard this visit. Room was comfortable. Cleaning needed improvement. Standard toiletries provided. Big issue with this hotel is the lack of phones in the rooms. The inability to call the front desk or 911 in an emergency is dangerous. Was told on a previous visit that upgrades were being made and the room I had without a phone was one of a limited number. Seems this continues to be a problem. Until this property can remedy this situation, stay elsewhere.

"Sure stay Best Western Chula Vista place to enjoy life."
Esteban H, 23 Août 2022

The staff are a great group of people . They go above and beyond to satisfy their guests. The hotel office and grounds were very clean. Room clean. They only complaint I have is the mattress you can feel the springs, very uncomfortable. The television is so small you need a pair of binoculars to view it. Other than those two setback. Everything was great. Also, you have the Black Angus steak house next door. Across the street is Dennys, plus you have the aquatic center 8 minutes walking from hotel.

"Very nice"
WorldtravalerRR, 20 Juin 2022

The room was clean with a nice large TV and good cable with a very comfortable bed. A nice fridge and microwave and a great shower head. The front desk was very nice. Check-in was fast and a decent breakfast was served every day. Good location with several restaurants and a grocery store all whiten one block. Even the cleaning ladies and maintenance man were very friendly and helpful. The hotel has recently been updated under new management and is much better than when it was a Days Inn.

"Feces outside of toilet"
juangB1042MV, 24 Février 2022

Found feces stains on the outside of toilet. I called front desk around 10pm, i was informed they would get to it in the morning, because they are understaffed just like everyone else is. Came back from work the following day to see housekeeping cleaning the room, which was promising, until i talked to housekeeping and they were not informed by anyone to clean the fecal matter. The manager was informed about this in the morning, I went to the front desk to talk to Carlos the manager and he was not "available", more like hiding behind the young lady behind the counter. This is not okay to have the rooms "sanitized" specailly during these times. If they cannot clean a toilet properly, what makes us belive that the rooms are sanitized properly. This falls on management for lack of training and/or follow through.

"Disgusting hotel"
549claudinew, 15 Février 2022

Front desk lies and steals. They took three hours to check in guests Friday February 11 so I canceled my reservation with the desk. Of course they are lying and saying they weren't incompetent at checking in 20 or so bikers and then lied to me saying they would cancel my reservation, then tagged me no show. This property is like a public toilet but smells worse.

"Phoenix 61"
kraybradley, 03 Octobre 2021

The rooms were not vacuumed properly and hotel needs new furniture , bathtubs and showers. We didn't have coffee or tea available. No coffee machine in the rooms. The parking had suspicious activity at night.

"Not happy traveler here"
ofeliap626, 30 Septembre 2021

I stayed here on Sept. 13-16; 2021. When I made the reservation I requested a rollaway bed. I was assured I would get it. When I checked in, I was told they don't do rollaways. No breakfast either. Their outside signage said free breakfast, but there wasn't any. No coffee maker. No housekeeping. Grounds are dirty. Homeless people are encamped in parking lot. I felt unsafe. No front desk, only night window, all day, all night. No security

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