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Best Western Hotel Karlaplan, Stockholm

3.5/5  - basé sur 429 notations.
Skeppargatan 82, 11459, Stockholm, Sweden - See map

The Best Western Hotel Karlaplan is located in the heart of the exclusive Ostermalm area. We offer old charm with modern design. Our hotel offers 101 beautiful rooms. Designs from Versace and with exclusive beds from Jensen will make your stay extra comfortable. All rooms are equipped with wireless Internet, cable television and telephone. You will find most of the best things to see in Stockholm within walking distance from our hotel. We offer free entrance to Vanadisbadet (outdoor swimming pool) for all guests between May 1 -August 31. Enjoy your stay.

Best Western

Hotel Karlaplan

LABEL_ITINERAIRE

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 429 guest reviews
NOTE ISSUED
Excellent
39
Very Good
151
Average
148
Poor
63
Terrible
28
REFER TO NOTICE
Business Business
129
Couples Couples
123
Family Family
63
Friends getaway Friends getaway
47
Solo travel Solo travel
50
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Will go back"

5
10/07/2018

The hotel was a surprise, the surrounding area is quite and quite near public transportation. The room was spacious enough for twin beds and it was cleaned on a daily basis. The breakfast was good and the staff very friendly and professional.

"Lovely place to stay"

4
27/06/2018

Great hotel. Our room was small, but ok for a couple of nights. The hotel is a distance from the Gamla Stan, but only a very short trip on the metro. Staff are very friendly and helpful. Fantastic breakfast and there's biscuits, fruit, lollies, cinnamon cake and tea, coffee and hot chocolate available throughout the day. The surrounding area is quite nice to walk around and see a local neighbourhood. There's a large shopping centre above the Karlaplan metro stop, including a supermarket. Stadion metro stop is also close by, so you can take either red line to get to the hotel.

"Very good for the price"

4
19/06/2018

For the price we payed the hotel provided more than enough. Breakfast was good (only thing I was missing was oatmeal), the room was clean and the beds were comfortable. We were in town for Stockholm marathon and for that the location was absolutely perfect (already rebooked for next year's marathon). Only downside was that there was no airconditioning in the room. Usually that wouldn't be a problem in Stockholm but the weekend we stayed it was almost +30C outside and the room got quite hot.

"Very nice medium standard hotel in a quiet, but still central, part of Stockholm"

4
18/06/2018

Very nice staff in the reception as well as in the breakfast restaurant. The rooms are small but comfortable and clean with very clean bathrooms. The breakfast buffet contains everything you can wish including Swedish specialities and lactose and gluten-free options. The closest subway is 7 minutes walk from the hotel and the line brings you to the center (T-centralen) as well as the old town and the south part of Stockholm, "Söder".

"Just amazing "

5
27/05/2018

It was very nicely located, near the metro station and only 2 stations away from the central station, small shops, things to visit, lovely parks and on top of that they have the loveliest yard. The room was small and cozy, but I don't think someone is coming to Stockholm to spend the day in the hotel room so the size shouldn't be an inconvenience. The staff was so nice and always ready to help. I arrive early and after a crazy day, the desk clerk managed to switch the rooms so I can check in and drop dead in bed for the day. The breakfast was so good and plenty where to choose from. I would definitely come back!

"Ok hotel, clean, average breakfast"

3
30/04/2018

The room I had was rather small - ok to spend the night but perhaps not a full day. I had a good bargain of the room and thus it was also price competetive. Breakfast was nice. But small things just draws down the rating - for example kettle on the room with tea bags but no instant coffee. Anyway, this is not a bad spot and especially if you have meetings close by but I would rate it a strong average.

"Comfortable, clean and centrally located. Receptionist very helpful"

4
28/04/2018

When I arrived the receptionist couldn't find any trace of my reservation ?? Not what you want to hear when you find yourself in a strange city. However the receptionist was very helpful and assured me that there was a room available. The room was clean and the bed very comfortable the bathroom spotless with a very good shower. Spoilt for choice at breakfast- ranging from cold meats and cheese to bacon and scrambled eggs.

"Fabulous staff!"

5
28/03/2018

Johan and Amir were amazing desk clerks! They went way above and beyond to make it an outstanding stay! Fabulous full breakfast and more! They provided power strips, printed documents, called a cab for us, met our special needs and more! We travel with a service dog and they were most accommodating!

"Ok, but not more!"

3
18/03/2018

First of all, it was freezing cold in Stockholm. My meetings were at Norrmalm. Best W Karlaplan was not best option, it required extensive walking or subway. The room was cold with no possibility to increase the heat and the bathroom floor was not heated. The el-plugs were by the floor, so in order to boil tea water or charge the phone, one had to climb undex ghe table. Superb breakfast though, but all in all considering the price - overpricef if u adk me!

"Excellent!!!!"

5
20/02/2018

Excellent, and absolutely recommended. Warm and well decorated rooms in a very quiet a beautiful area of Stockholm. Rich and tasty breakfast but the most important very gently and friendly people. Thanks Maria and all the stuff of the hotel for this wonderful stay in Stockholm. We will be back!!!!

"Just ok, but don't expect too much"

3
13/01/2018

Just an average hotel, off the beaten path. My room (single) was clean and cozy, but yet liliputian. There was no place on the desk to work on my laptop Bathroom was very basic, but clean. Breakfasts were very basic as well. On top of that there was not enough tables and I had to wait.

Patrick M, Hotelldirektör at Best Western Hotel Karlaplan, responded to this review
Thank you Piotr77 for your review and feedback to us, Welcome back soon again! Regards, Amin K. - Reception manager

"A 2-stars hotel over-rated to 4-stars."

2
04/12/2017

This hotel doesn't desserve its rating at 4 stars. Over-priced for what you get. Small rooms. Tiny dirty bathrooms. Amenities reduced to a bare minimum. The breakfast area cannot contain all guests (I had to wait 30 min to free some place). The breakfast itself is very frugal. The only consolation is that the staff were great and helpful.

Patrick M, Receptionschef at Best Western Hotel Karlaplan, responded to this review
Dear Sidbala, Very sorry to here that you did not like your stay with us. We hope you will give us another chance so we can show ourselves from our best side. best Regards Amin / Front Desk Agent

"Great breakfast but poor storage space"

4
28/11/2017

The Best Western Hotel Karlaplan is situated in an upmarket part of Stockholm, a little way from the centre but easily within walking distance of the centre (I was walking on crutches and could manage it. It is also in a convenient position for the metro and the tourist bus at the Karlaplan itself, a short walk away. The Hotel serves no alcohol, but we were aware of this, and also aware of Sweden's alcohol prices - we brought our own in. The Good points: The staff were very polite, even with us landing at 10pm and checking in after 11 we found them to be polite and efficient. The bed was comfortable, but with no view, being in the basement, but we cannot argue with that at the price. The bathroom was clean and there was hot water available at any time of night. The public areas of the hotel were also clean and comfortable. The best point was the breakfast. Superb creamy scrambled egg, pancakes bacon and meatballs. If you want cold there is the whole smörgåsbord. You could not get a better breakfast. The negative points. There was no storage space other than a wardrobe with no shelving. OK if you hang everything up, but we are not in the habit of hanging pullovers or underwear. There needs to be somewhere to put these, there appeared to be drawers on the desk and in the bedside cabinet were fake, just drawer fronts with no working drawers. Then there is the electrical socket location. To plug in the kettle or our phone chargers meant crawling on hands and knees which I find difficult as I am disabled. You should not have to crawl to find sockets in ant case. The rook would be better served with a double bed instead of the king size, which left little room for walking around and instead having some flat storage space and reasonably places sockets. Its a shame because the hotel is otherwise excellent. But I have deducted a point because of these niggles.

Patrick M, Receptionschef at Best Western Hotel Karlaplan, responded to this review
Thank you very much stevenpape for your kind words and high score to us. I am happy that you enjoyed your stay with us. Welcome back again! Regards, Amin K. - Front Desk Agent

"Nice hotel but not great for long stays"

3
20/10/2017

We are staying here for 7 days and they gave us the "family suite". The pros: 1) Great staff- very nice, friendly and helpful 2) Excellent breakfast buffet 3) Perfect location for getting around to many places in Stockholm 4) Quiet rooms The cons: 1) The bathroom sink was slanting: you can't put a THING on the sink when getting ready (toothbrushes, toothpaste, everything rolls off into the sink). 2) The drainage hole didn't direct the water when you took a shower- the bathroom floor had A LOT of water on it after a shower. There was a lot water all over on the bathroom floor after shower and there wasn't any floor squegees to get rid of the water 3) There is NO SPACE to put ANY stuff. Seriously. No dresser, no bureau, no shelves except one small one right over the toilet in the bathroom. There are hangers but they don't fit in the space to hang things!! There is only 1 desk and 2 night tables for furniture, and NONE OF THE DRAWERS opened. When I asked about it at the front desk, they said that they chose not to have any furniture or shelving so no one leaves anything behind during their travels. I let it go, but it is bizarre to me to have a VERY small room with NO place to put stuff for 3 people! We are living out of a suitcase and were never able to unpack!! I'm not sure the price we paid was worth never being able to unpack for our entire stay. I would say this is a nice place for a quick visit but not for an extended stay. Tiny rooms, outdated. Great staff, great breakfast spread.

"Good hotel"

5
31/08/2017

The hotel is good. Close to the History Museum, Vasa Museum, Abba Museum and Vikinglav. A bit of a walk to go to the hub of the city, and to Gamla Stan but on the whole it was a great experience. Will go to Best Western Hotels again in the future.

""Nice hotel in quiet neighborhood""

4
28/08/2017

My wife, 12 year old son and I stayed four nights at this hotel. We enjoyed our experience. Our room was spacious, had good Wi-Fi, several English options on the television, and a very nice bathroom. The breakfast was plentiful with numerous hot and cold choices. The hotel is situated about a fifteen minute walk for the center, but is in a wonderful neighborhood with a plethora of dining options and a nice shopping mall with myriad offerings including two grocery stores two minutes away. Their are two subway stations less than five minutes away. Best of all for us was the staff. The young women who worked at the front desk were extremely pleasant and helpful. They were quick to offer assistance in any matter. Our only negative was our room was not cleaned one day, but the front desk folks brought us fresh towels and even offered to make up our room. It seems that the cleaning service they were using was being replaced in a couple of days and were not on top of their game. Overall, we had a very positive experience.

"Very quiet hotel, with nice service but a little far from center"

4
19/08/2017

My husband and I got this hotel through priceline and it was honestly a little further out than I would have liked. Everything was walkable, I just wouldn't recommend if you're traveling with children or seniors. The neighborhood was absolutely beautiful and close by was a grocery store. The hotel staff was very nice and there is an outdoor area in the back. It's not the most beautiful garden, but it was very peaceful to go outside and read a book. If you're looking to go to Stockholm but not be in the thick of it, I would recommend this hotel. The room was quite small, but we weren't in it very much so it wasn't an issue.

"A hotel I don't say no to visiting again"

4
18/08/2017

I really liked this hotel. I especially liked the location and the room. It was nice and quiet, but still close to the city. The beds were very comfortable too. As I had a run event in the early Sunday morning, I was very happy that breakfast was served from 7 to 11 o'clock. How amazing to run 10km, and then have delicious breakfast afterwards. I had read some reviews talking about a poor breakfast selection. I guess they have changed it, or that I am more easy to satisfy, because I thought the selection was great. The scrambled eggs were a bit too creamy for my own taste, but still good. And I loved that they had pancakes. If I have other events in this part of the town, I will definitely come back.

"Hotel Karlaplan breakfast"

3
08/08/2017

What was not successful with Hotel Karlaplan, room for 3 persons: - The bathroom's sink was slanting. You couldn't leave your toothbrush glass on the edge of the sink because of that. - There was very little any worktop in the big bathroom; you had to use the floor - The sewer didn't absorb water when you took a shower. There was a lot water all over on the bathroom floor after shower and there wasn't any floor squegees to get rid of the water - The main elevator kept terrible noise and was shaky. They told it would be repaired during this week. What was successful with Hotel Karlaplan: - The room was big enough for three persons - The bathroom was large - The breakfast was versatile and very good. There was a lot of options for people with milk allergies. There were lots of fruit, many kind of bread and cereals, pancakes in addition to normal traditional breakfast food.

"Could really do with an upgrade!"

3
03/08/2017

Hotel has a very good location and friendly effective staff! Rooms are ok but nothing more; very dated for 2017 standards with some very "curious" tacky artwork. Plus for good beds. The public areas though, really needs to be refurbished; as it is looking worn out. The lift felt like a deathtrap as it was shaking, jumping, rumbling and making all sorts of noise as it was about to break down. Chose to use the stairs from the 8th floor during my stay. As it is common in these older buildings, there is no aircondition available. Paired with a warm summer, the room felt close to a sauna - making a good night's sleep impossible. Difficult to blame this on the hotel; but still my experience as a guest. Good breakfast with very friendly staff, dining area could really need some sprucing up to make it a more enjoyable experience. Overall experience is that the staff are the stars of the hotel - hope on their behalf that a upgrade project is in the works.

"Great stay."

5
27/07/2017

We loved everything about our 2 night stay here....great room,one of the best breakfasts we have come across in hotels,amazing service,the hotel staff were simply amazing,nothing was a problem to them,would highly recommend this spot..

Patrick M, Hotel Manager at Best Western Hotel Karlaplan, responded to this review
Dear Carol, Thank you so much for your wonderful review! Nothing maks us more happy than to see happy guests like yourself. I will make sure to let my staff know that you appreciated their level of service and kindness. I hope we will have the pleasure to accommodate you again in the future! Warm Regards, Patrick M. Hotel Manager

"Low value for the money"

2
11/07/2017

Best Western Hotel Karlaplan is not really that bad, but there are plenty of better hotels at Östermalm within the same price range. Downsides of this hotel is that it never feels really clean, the breakfast room feels like a dining room at a school and if you get a room under the kitchen the fan going on and off will keep you awake. Also if you want to use the TV, forget it. The low quality of the TV's make them useless. There is not much noice from the outside, but the walls between the rooms are paper thin. This hotel is mostly used by government employees that not are allowed to chose hotel by themselves.

"Good location, old hotel with small rooms!"

3
19/06/2017

I stayed at the Best Western in a combination of business & pleasure. The location of the hotel is great, very central, close to shops + public transport. The hotel though - the hotel is very old, so there rooms, furniture is old. You can hardly stay in a room smaller than a King double because the regular Double and single rooms are SO small. There is a smell in the hotel rooms since the furniture, rugs are all fabric and old. Also, the hotel is owned by the Salvation army so there is no wine, beer and/or alcohol sold at the hotel. Just in case this is important to your stay, you can't get any food, drinks after breakfast. Breakfast buffet is good - Swedish traditional breakfast buffet.

Patrick M, Hotel Manager at Best Western Hotel Karlaplan, responded to this review
Dear Inger, Thank you for staying with us and for your review! I hope you will come back to us again. Regards, Patrick M. Hotel Manager

"Not 4 stars.. tired decor, not great at all"

2
06/06/2017

I am sitting in what can only be described as one of the most tired and depressing hotel rooms I have ever stayed in. I can hear the faint dripping of the leaky toilet in the background am stone cold sober because the hotel isn't allowed to sell alcohol and have a musty smell filling my nostrils. To make things worse I have paid £370 for 2 nights here and feel a little bit ripped off seeing as trip advisor has just shown me I could have had the same room for only £80 per night... all in all a disappointing experience. On the plus side, it's in a reasonable location and the staff seem friendly enough. But unfortunately these 2 things will not be enough to tempt me back.

Patrick M, Hotel Manager at Best Western Hotel Karlaplan, responded to this review
Thank you for your review. I am sorry to read that you are not satisfied with your stay. We do offer 8 other room categories and have rooms that are beautiful and spacious. I hope you will give us a second chance and try any of our other categories. Best Regards, Patrick M. Hotel Manager

"Good price, tyne room"

3
04/06/2017

Got to this hotel just for one night. It is well located closer to the Olympic station and a few blocks from the Central Station and everything else Stockholm. Staff was nice, but the room, at the basement, was small, super small...barely walking on the sides of the bed, and no windows direct to the bed: in this case, was good since the earlier sunrise at this time, before 4AM, was barely noticeable.

Patrick M, Hotel Manager at Best Western Hotel Karlaplan, responded to this review
Thank you for your review and for sharing your experience with us! We offer many different room categories and have many beautiful and spacious rooms located on higher floors. Welcome back to us and try us again! Regards, Patrick M. - Hotel Manager

"An expensive well located toilet"

1
17/05/2017

Arrived late. No record of my booking. Grotty tiny 17th century rooms; understaffed by inadequately experienced staff. I stayed here before and at low rates this is reasonable. Gouging a late arriving guest and charging 6* prices for < 2* hovel horror is simply predatory and unacceptable behaviour. Don't stay here. It's a crappy little hotel.

Patrick M, Hotel Manager at Best Western Hotel Karlaplan, responded to this review
Dear Jonathan, Let us be honest and present the facts: First of all you hade made a reservation for May 15-17 but you somehow arrived on the 17th instead. Your original reservation therefore went as a no-show. You arrived very late on the 17th, a day when almost all hotels in Stockholm were fully booked. We had only one (1) room left and that was a cabin room located one floor down without window. The receptionist called other hotels for you and only found one option of staying at another hotel for 11 000 SEK per night, or at our hotel for 5895 SEK, you choose our hotel. The next morning you complained to the receptionist and she offered you a better room, an upgrade free of charge but you did not want that as you said that you do not want to 'move around'. As a goodwill she even gave you a discount for the second night and you stayed for 1295 SEK, eventhough we could have charged way more than that due to that again Stockholm was fully booked. We did all that we could do for you and please remember that you arrived two days after your reservation, and still somehow we come out as the bad guy?! Regards, Patrick M. Hotel Manager & staff

"just ok western, not the best western"

3
13/05/2017

first of all I have to admit that given the circumstances of our booking ( we got the room for an unusual low rate for such period and the whole city was almost fully booked when we made the reservation). I feel awkward making any complaints. I will just point out the obvious : - the hotel has an excellent position for those like me on their first trip to Stockholm. I enjoyed being so close to the city center and all the tourist attractions. - the economy room is...on the second floor...and at the same time below ground level. Fairly outdated, small and poorly lit. As clean as you keep it. -the hotel serves free coffee and tea throughout the day. Sorry guys, but your free coffee is utter crap, it has a dreadful chemical aftertaste that lingers in your mouth. Just....yuk ok-ish experience, unfortunatelly below the standards of the brand with which I am accustomed to.

Patrick M, Hotel Manager at Best Western Hotel Karlaplan, responded to this review
Thank you for taking your time and writing a review. First of all, I have to compliment you on your humor for the title of your review, clever! As you wrote, you stayed in a economy room and the name explains it pretty well. Regarding the coffee I will most certainly look this over and talm to the supplier. We might even try another brand. Since I love my coffee this is something important to me. I do hope you will give us another chance and come back again. Hopefully in our standard or Superior rooms and with better coffee. Regards, Patrick M. Hotel Manager

"Dysfunctional room"

1
04/05/2017

The room was small and cramped, badly organized and impractical. Yellowish walls and dark brown curtains, a hideous kitsch painting on the wall. One thing is bad taste, worse is impractical and uncomfortable. There were nowhere to keep things, no closet or wardrobe for clothes.The drawer in the desk was not a drawer, just a fake that could not be opened, the same as the fake drawer in the table beside the bed. The electric kettle on the desk could only be connected to the socket, if you moved an oversized easy chair to the other side of the desk, pushed the desk aside and placed the kettle on the floor. On the desk was an oversized decorative shaded lamp that did not function. My room was only serviced once during the four nights of my stay. It felt dusty and uncared for. The breakfast was basic, and the coffee was horrible.

Patrick M, Hotel Manager at Best Western Hotel Karlaplan, responded to this review
Thank you for sharing your feedback with us. I am very sorry that you were not satisfied with your stay. Regarding the room you had booked our smaller room category. We do offer a total of 9 different room categories and have other rooms that are large. I apologize for the cleaning not being done. It should be cleaned every day and I will take this with the housekeeping department to why they missed your room. Regards, Patrick M. Hotel Manager

"Does what it says on the tin!"

4
21/04/2017

Stayed here for 2 nights. Lovely welcoming staff, tasty well prepared breakfast buffet. Room clean and well maintained. Really pleasant stay. Would recommend to couples and families alike. Close to metro.

Patrick M, Hotel Manager at Best Western Hotel Karlaplan, responded to this review
Dear Tracy, Thank you very much for your great review! I am happy to read that you enjoyed your stay with us. We hope you will come back and stay with us again! Warm Regards, Patrick M. Hotel Manager

"Standard hotel experience"

3
05/04/2017

I stayed here for one night. The receptionists I met were friendly and helpful, got me a quiet room without even blinking. The room itself - a room with two single beds - was fairly small and the beds were unusually narrow considering they were hotel beds. I had no problems sleeping in them, but if you are used to king size or queen size, you may have problems with these small beds. Apart from that, the room was what you expect: clean with normal facilities. One major disappointment was the breakfast buffet. As a vegan, I could eat the bread and milk-free butter with tomatoes, cucumber, pickles or bell peppers, but nothing else. In this day and age, I had expected at least a vegan yogurt to go with the muesli.

Patrick M, Hotel Manager at Best Western Hotel Karlaplan, responded to this review
Dear Thomas, Thank you for taking your time and writing a review about your stay. I am happy to read that the staff were friendly and helpful. Regarding the bed size we offer 8 different room categories with beds ranging from 80cm up to 240cm, which makes them the largest beds in Stockholm. I am very sorry that you did not find much to eat as a vegan. If you had informed us in advance we would make sure that you had more vegan options on the buffet. I do hope you will give us a second chance. Welcome back again! Regards, Patrick M. Hotel Manager

"Best breakfast ever!"

5
22/03/2017

The hotel is a little far from the Central Station where we arrived but we used Uber and the cost was about 13 Euro from the Central Station to this hotel. The day we left the breakfast was opened earlier for us just to be able to catch the bus for the airport. The brakfast is the best I have ever seen so far at this type of hotels, with everything, more like a brunch!

Patrick M, Manager at Best Western Hotel Karlaplan, responded to this review
Dear Chris, Thank you very much for your great review, we appreciate it a lot. ! I am happy to see that you enjoyed our breakfast. Welcome back to Stockholm soon again and hopefully in our hotel! Warm Regards, Patrick M. Hotel Manager

"Worked well for a Saturday night in Stockholm"

4
19/03/2017

We needed a place for one night, conveniently located for what we were going to do, and this was our choice. Turned out fine. I generally judge hotels by four criteria: the room/bed, cleanliness, the bathroom, and breakfast. The room was clean, the bed very comfortable. The room was not big, but I don't care. The bathroom felt fresh and new. The only ding on their score was breakfast, but only because of the setting. The tables are set up in a school cafeteria style and quite close to one another, which made it feel cramped. Hotel breakfast buffets are not conducive to relaxing, I know, but this was a bit less so than normal. The staff was very responsive when I pointed out that something was finished, so that worked well. All in all, great for our needs.

Patrick M, Manager at Best Western Hotel Karlaplan, responded to this review
Dear David, Thank you very much for your well-written review and good score to us. I think you have good criterias for a hotel stay and these are some of the criterias we work hard with. Regarding the breakfast area we are aware of that it is too small when the hotel is full and also that it can get noisy. We are working on a solution at the moment and hopefully we will soon have a cozy breakfast area that gives a more refined ambiance. Welcome back to us again! Regards, Patrick M. Hotel Manager

"Weekend in Stockholm"

3
19/03/2017

Well situated hotel for our purpose during this visit. Walking distance to Djurgården and several nice restaurants in the area. The hotel itself is ok. Clean well organized rooms with coffee and tea in the room. Breakfast was simple and very good but the breakfast area was way to small and gave a stressful feeling and a lot of time spent queuing for whatever you wanted.

Patrick M, Manager at Best Western Hotel Karlaplan, responded to this review
Dear Knut, Thank you very much for a nice and well-written review! I am sorry that the breakfast area gave a stressfull feeling. We are aware of that as well as the fact that it is too small when the hotel is full. We are working on a solution and hopefully the breakfast area will look different towards the summer. Welcome back to us again! Regards, Patrick M. Hotel Manager

"Nice stay "

3
18/02/2017

This hotel is located on a quiet street a 15min walk from the center of the city. Our room was small tidy and clean, and the breakfast was average, no parking is available so be prepared to drive around the block to find one.

Patrick M, Manager at Best Western Hotel Karlaplan, responded to this review
Dear Mathias, Thank you for taking your time and sharing your feedback. Welcome back to us again! Warm Regards, Patrick M. Hotel Manager

"Dirtiest room ever.... Good location and ok prices."

2
26/11/2016

I have never encountered such dirty room. Hair all over the bathroom and impossible to miss for the housekeeping staff. I booked a quite cheap room and for that price i dont except much but clean with a comfy bed was my expectation..... the bed was outdated and probably the worst i have slept in at a hotel.... How this hotel can be rated 4 star is for me out of this world....

HotelKarlaplan, Manager at Best Western Hotel Karlaplan, responded to this review
Dear Rickard, Thank you for your review! Once again I am very sorry that your room was lacking cleaning. That is of course not acceptable for us and that is why we offered you an upgraded room with 50 % discount. I am glad that you are willing to give us another chance and hope you will enjoy your new stay. Warm Regards, Patrick - Hotel Manager

"Ridiculously overpriced for what you get"

2
14/11/2016

I still cannot belive that I have paid the equivalent of more than 200 Euros for this small depressing, ugly bedroom with very basic facilities. This hotel clearly does not deserve its 4 stars. This so called "superior" room not only had the worst taste furniture, but also not even any drawer or board for cloth, Bathrooms amenities were 2 stars level at best. The only positive point, staff were very nice.

HotelKarlaplan, Manager at Best Western Hotel Karlaplan, responded to this review
Thank you for sharing your experience and thoughts about your stay. I am very sorry that you feel your stay was overpriced. As we work with dynamic pricing (like most hotels do) the prices can vary a lot depending on day of the week and demand in Stockholm. You was unfortunate to stay on a day when the demand was very high. The same room can be found on another day for 1/3 of the price. I am glad that you found our staff to be very nice, that is very important for us. Welcome back again and hopefully at a lower price! Regards, Patrick - Hotel Manager

"Mixed Bag"

3
18/10/2016

I like these hotels which has a odd floor-plan and where can assume all rooms are different. The winding corridor to the room even has odd steps up and down... I got a small room in the basement with really high ceiling and windows high up on the wall facing inwards. A big plus was the window opened, so I could enjoy fresh air. The WiFi was free and fast. The room very clean. Now to the not so good: The bed sucked. It was very narrow and had all the support of a hammock. Need to be replaced. Power sockets to charge computer and phone where findable and accessible only by crawling on the floor. Not good. The small, but well appointed bathroom use these wall-mounted soap dispensers. I guess with shower gel for the shower. I really want a real bar-soap and separate shampoo. The surprise was the breakfast that was unusually comprehensive.

HotelKarlaplan, Manager at Best Western Hotel Karlaplan, responded to this review
Thank you for a well-written review. We appreciate your feedback as it makes us better. Regarding the power sockets we are actually looking into installing more sockets in the rooms and this project should be done within the next month. Welcome back! Regards, Patrick Hotel Manager

"Lack of cleaning made stay less favorable"

3
26/09/2016

Room not cleaned after previous occupant. As the hotel was fully booked this evening, the receptionist could not arrange for substitute. As a prepaid room with 3rd party agent, no partial refund was available either. Yet, hotel location is very good for my purpose of stay. I found the breakfast ok and the receptionist otherwise friendly and helpful.

HotelKarlaplan, Manager at Best Western Hotel Karlaplan, responded to this review
Thank you for your review! Your comments are very important in our work. I am very sorry that the room was not cleaned properly. If you ever wish to give us a second chance, please send me an e-mail to [email protected] and I will offer you a free upgrade. Regards, Patrick Hotel Manager

"A good but small single room"

3
11/09/2016

Single room 1 night. The pros: Location, situated near Karlaplan subway station, the hotel is located in a back street of one of Stockholm's more upmarket inner city suburbs Östermalm. As such you can have a quiet nights sleep and still be within walking distance of the crowds. The room itself was neat and tidy adhering to a boutique style with lots of brass fixings, gilded mirrors, leather headboard and nicely framed paintings. Included in the booking, complementary wifi and a decent breakfast buffet. Basic features of the room include, a wall mounted tv, writing desk, tea and coffee making facilities, and a surprisingly comfortable bed, big enough to easily accommodate my 195cm frame. Not much of a view from my window but the window is big and the thick curtins are a nice touch. A small en-suite bathroom (shower/toilet/sink) with towels, hair-dryer and shampoo/soap provided. The cons: It's a single room as such you expect it to be on the small side, L shaped around the bathroom 2m by 3.5m where the bed is located. The desk and bedside tables look nice but the drawers are fake and do not function. There is no minibar fridge or safe and oddly no top sheet on the bed with the covered comforter insted serving this purpose. Storage space was a problem as there simply wasn't any, no cupboard, no wardrobe, no drawers, nothing but a wall mounted rack with hangers and a belted frame on the floor for the rest. Additionally I would have liked to have seen more in the bathroom, perhaps toothpaste, a toothbrush and some other small bottles of shampoos and conditioners (who doesn't appreciate the little bottles). Parking could be a challenge, the hotel itself doesn't have any but street parking is available if you can find it. I myself parked a street away and as it was the weekend it was free. The price was a little bit hefty for what you get but I gather this is more due to the fact Stockholm is an expensive city and the actual location of the hotel in Östermalm than the Hotel being greedy or trying to punch above its weight. I'd recommend Best Western Karlaplan for a single nights stay if you are after a quick, quiet and comfortable nights sleep, close to the city. But if you are considering an extended stay or want something more cosmopolitan then I would suggest looking elsewhere and paying a bit more.

HotelKarlaplan, Manager at Best Western Hotel Karlaplan, responded to this review
Thank you very much for taking your time and sharing such a well written review. I appreciate your comments as they are important in my work. I am glad you enjoyed a quiet and comfortable sleep. Regarding toothpaste and toothbrush that is available at the front desk but I can understand why someone would want the little bottles. Your analys of the price is spot on as Stockholm is an expensive city and especially when looking into hotel rates. I do hope you will have the chance to come back to us again in the future and perhaps try our larger rooms. Welcome back! Warm Regards, Patrick Hotel Manager

"Great hotel, friendly staff"

5
24/08/2016

We stayed here for 2 nights. Staff were helpful and assisted us throughout the day and night. There is a kettle, hairdryer and television in the (a bit small) but nice rooms. There wasn't a wardrobe in our room but there was space to hang clothes. Breakfast was lovely. There was a range of cooked food, pancakes, pastries, breads and yoghurt. The location was pleasant. It's not right in the centre of town but is close to the underground and bus services. The staff were great and incredibly helpful. We would stay here again. Mary

HotelKarlaplan, Manager at Best Western Hotel Karlaplan, responded to this review
Dear Mary, Thank you very much for your lovely review and nice words. Me and my staff really appreciate your comments. Welcome back to us any time soon! Warm Regards, Patrick Hotel Manager

"Not a 4-star--be warned"

2
21/08/2016

Clean is the only good thing about this hotel. It's not close to anything you'd want to be near, the rooms in the basement are like staying in a dungeon with no light, no bathroom amenities, a big staircase at the front entrance with no ramp for luggage (nor a bellman to help) and the front desk told us the wrong price for a taxi to the airport -- wrong by 70 Sek ($9). It's a fixed price and she didn't know it. Just horrible in every way.

HotelKarlaplan, Manager at Best Western Hotel Karlaplan, responded to this review
Thank you for taking your time and sharing your thoughts about your stay with us! I am very sorry that your stay was not as expected! As you write we are not located in the absolute city center but we are in walking distance to the island of Djurgården where you find attractions such as the Vasa museum, the ABBA museum and Skansen. We are only two stops with the metro from the central station. I am sorry that you experienced our cabin rooms as a dungeon. We do offer many room categories and have large rooms on high floors. We also have rooms with probably Stockholm's largest beds (240cm). To the left of the staircase we have a door and a bell which we can open from the front desk. Inside this door is an elevator taking you to the lobby floor. But that is nit easy for you to know and we should advertise that more clearly and better. I am very sorry that we gave you the wrong price for the taxi. Even if you do not want to come back to our hotel again I do hope you will visit our beautiful capital again! Warm Regards, Patrick Hotel Manager

"Small room, descent breakfast"

3
21/08/2016

Stayed here for business one night, usually stays at another hotel in the area but it was fully booked this time. The room was small and the breakfast buffet could include wider range of food. The service was okay, not more or less.

HotelKarlaplan, Manager at Best Western Hotel Karlaplan, responded to this review
Thank you for taking your time and sharing your comments about your stay with us. We appreciate all the feedback we can get! Regards, Patrick Hotel Manager

"Small room size not made clear"

2
21/08/2016

Beware of advertised room descriptions such as "Queen" bed, "Bed size 140cms". "Queen" in UK if not elsewhere usually means "quite big but not as big as "King". Bed size in cms is unlikely to be correctly interpreted. Old-fashioned very small rooms with small beds withl only about 45 centimetres space each side of bed to the walls.

HotelKarlaplan, Manager at Best Western Hotel Karlaplan, responded to this review
Dear Mr. Spinks, Thank you for taking your time and reviewing your stay with us! I am sorry that the room you stayed in did not meet your requirements. Fortunately we do offer different room types and have bed sizes that are King and also 240 cm wide which is probably the largest hotel beds in all of Stockholm. Welcome back to us again! Warm Regards, Patrick Hotel Manager

"difficult to find"

3
24/07/2016

taxi driver had a hard time looking for the hotel. nearest train station is a 10 minute walk. there is a near shopping mall with lots of restaurants. check in and check out was smooth and fast breakfast has are basic wuropean dishes. wifi is strong

HotelKarlaplan, Manager at Best Western Hotel Karlaplan, responded to this review
Thank you for taking your time and commenting your stay with us. Welcome back! Regards, Patrick Hotel Manager

"Smallest room ever!"

3
11/07/2016

We arrived a little late to this hotel on Ostermalm in Stockholm. We checked in and went to our assigned double room. It was the smallest, even smaller than small ones in Paris! We are not teenagers anymore, and in this room one of us had to crawl over the other side to get into bed, you could not access the bed from both sides. The floor space was equally very small and we kept bumping into each other. Bathroom was OK, and breakfast pretty standard Scandinavian buffee style. I would stay again for the location which is perfect, close to the Karlaplan subway and walking distance to Djurgarden, but would definitely require a full size room another time.

HotelKarlaplan, Manager at BEST WESTERN Karlaplan Hotel Stockholm, responded to this review
Thank you very much for taking your time and reviewing your stay with us. I am very sorry that you found the room to be small, fortunately we offer five other categories and have large rooms as well. I hope to see you soon again in our hotel and I will be happy to offer you a larger room. Welcome back! Warm Regards, Patrick Hotel Manager

"Sweden"s counterpart to Faulty towers."

1
09/07/2016

If you want to experience how it feels like staying at Faulty Towers. Take your chance at Best(???) Western Karlaplan in Stockholm Sweden; rude staff, small but fantastic expensive rooms, outdated standard, swedish staff that does not understood neither scandinavian languages or english, bring your own breakfast if not you"ll starve.

HotelKarlaplan, Manager at BEST WESTERN Karlaplan Hotel Stockholm, responded to this review
Dear Andy, Thank you for taking your time and sharing your feedback regarding your stay. I am very sorry that your expectations were not met. Yes the rooms have an older style but we keep the prices in level with the Stockholm market, which in general is an expensive market. I would be happy to know who was rude to you? Our staff is usually the part of the hotel that receives the highest grades and our guests are often very satisfied with the kindness and service from our staff. So please let me know who did not meet our standards. Regarding the breakfast I can myself say that the breakfast area needs a make-over which we are planning on doing this coming winter. The food items however consist of many choices such as cold cuts, warm items such as scrambled eggs and bacon along with fresh fruits and newly baked bread in many choices. If there was something on the buffet that you missed please let me know and we might add that in the future. Once again, I am very sorry that you fel so dissatisfied. Please let me know if there is anything I can do! Warm Regards, Patrick Hotel Manager

"Lovely staff, but an insufferably hot basement room"

2
04/07/2016

My partner and I stayed here during a conference (this was a booking organised by the university), and we have nothing but good things to say about the hotel's staff. Everyone was friendly, and very accommodating (e.g. providing us with constant supplies of ice). Plus, everything was clean, the shower was lovely and the breakfast was very tasty. However, there is no air conditioning in the hotel and there was no way to open a window in our basement room, and the air was so hot and still that we felt constantly dehydrated and tired when we spent more than an hour in the room (and especially in the morning). It was about 18-22 degrees outside during our visit, so if you stay at the Hotel Karlaplan in colder months then the temperature of the basement rooms may not be a problem. We got an eletctric fan when we asked for it (though we were told they were in short supply), but even that barely made a dent in the temperature. I realize that there are other, more expensive rooms that allow you to open a window, but we felt our room was expensive enough to warrant (i) more space and (ii) circulating fresh air (though we should note that Stockholm hotels may in general be quite highly priced, so this may not be an issue with the Karlaplan itself). We don't have excessively high standards and often stay in budget hotels, but we've never had such little space/such an uncomfortable lack of air circulation in other places.

HotelKarlaplan, Manager at BEST WESTERN Karlaplan Hotel Stockholm, responded to this review
Dear Emma, Thank you for taking your time and sharing your comments about your stay with us. I am happy to read that our staff was friendly and service minded. Unfortunately our basement rooms have windows that cannot be opened. We have purchased new fans which are larger and quite so that we will have enough for future hot days. I am very sorry that the room did not meet your expectations. I do hope that you would consider coming back and staying in one of our other room categories which are larger, have large windows that open and have better ventilation. Once again I am very sorry! Welcome back! Regards, Patrick Hotel Manager

"Swedish anonymous"

3
27/05/2016

Hotel close to karlaplan and stadion metro stations. If weather is good, you can also walk to Stockholm centre. Personnel is also very friendly and welcoming. Breakfast is not bad, with possibility of having both a continental or a English one. Single rooms are very small so go for a double one.

HotelKarlaplan, Manager at BEST WESTERN Karlaplan Hotel Stockholm, responded to this review
Thank you for your review regarding your stay with us. We appreciate all the feedback we can get. As you mentioned we have many different room categories, from smaller single rooms to family rooms for up to 4 persons. Welcome back! Regards, Patrick Hotel Manager

"Main speedier lift out of order"

3
21/05/2016

OK Good location hotel if needing the tube connection 5 min walk very convenient but a walk is what I had to do everytime I needed to get to my 5th or was it 7th floor room as the main speedier lift was out of order 4 days into my 8 days there Breakfast was ok unless you got down 10 mins before they started to clear tables and breakfast was incomplete Had to asked alot of times as to what was what . Expensive for what it really was You need money in stockholm and I do mean money

"Good Location, clean room"

4
03/04/2016

We went here as family of 4 (2 adults/2 children) but my friend and her mum were also on holiday with us, staying in a double room in the same hotel. When we arrived we were before the normal check in time but the staff were happy to check us in and allow us to our rooms. Our family room was on the top floor and the only problem I had was the windows, there was no safety lock, meaning the window could open fully; a potential accident waiting to happen. the room was big enough. With four of us all in the same room, there is sometimes the issue of the room seeming cramped, but this was not a problem as there was plenty of room for a double bed, two single beds and room to move around without falling over each other. The breakfast was a buffet style with lots to choose from and eat as much as you like; it certainly filled our 2 children ready for a fun filled day. The website does say snacks as well, and while tea and coffee can be got from the machine at any time, the children were not allowed juice from the machine unless at breakfast. The hotel is within walking distance of the tube station and as we bought visitor passes, travel was free. The tram system was easy to use and got us all over the city. It was also in a quiet area meaning we were not disturbed through the night. We would probably consider staying here again.

"family hotel close to center"

4
03/03/2016

good location, close to Stockholm center , in the best and quiet city area, friendly and polite staff, excellent breakfast menu, but very small rooms, instead double bed room we got 2 single bed room in basement without any further explanation

HotelKarlaplan, Kundansvarig at BEST WESTERN Karlaplan Hotel Stockholm, responded to this review
Hello! Thank you for telling us about your last visit! We hope you will come back to us! Best Regards Maria

"A good hotel with great location"

4
18/02/2016

I stayed here for two night and I got a double bedroom. The room was fresh and in a very good condition. Amazing heated floor in the bathroom (thank you!). The service was quick and kind. The breakfast is a bit different than at many other hotels in Stockholm. It has the most basic things you can think of, as well as pancakes if that's your thing, so it was a good breakfast, but don't expect the same "huge buffet-style" as in many other hotels in Sweden. I can really recommend the hotel.

HotelKarlaplan, Kundansvarig at BEST WESTERN Karlaplan Hotel Stockholm, responded to this review
Hello! Thank you for your nice review. Welcome back to us. Best Regards Maria

"Convenient Location"

4
18/02/2016

The hotel is just a few minutes walk from the Metro and a 2o minute walk will take you into the Centre. There is also a decent shopping centre around the corner with supermarkets, Konditori's, bars etc. Also plenty of restaurants nearby. The hotel itself retains some "old" features including a lift, although there is also a modern lift to all floors. The breakfast is plentiful with a range of food including a hot choice. It can get busy though so be prepared to share a table. The room we stayed in was comfortable and clean although a little cramped and storage space was limited. For a couple of nights this was no problem. Bathroom again, clean and with all facilities. The staff, particularly reception were really helpful and gave some good information to help our stay. If you are looking for somewhere close to the centre and are put off by city centre hotel prices then this is a good alternative.

HotelKarlaplan, Kundansvarig at BEST WESTERN Karlaplan Hotel Stockholm, responded to this review
Hello! Thank you for telling us about your last visit with us ! Glad you had a nice stay . Welcome back. Best Regards Maria

"Not worth it"

1
29/01/2016

I usually never take the time to review a hotel. When I do it's because it really was 100% or it was really bad. I stayed at this hotel because I got a good deal. However, I did not like the hotel at all. The hotel is in a good location but it is old. I stayed at a single so I'm reviewing single rooms at this hotel. First huge problem because I have to return emails and had calls from work was the terrible wifi connection. I believe it's due the location of the single rooms, the wifi most of the time had no more than 2 bars and it would just disconnect randomly. I was in middle of two calls and it disconnected so I just gave up on it. If you are on work here or need wifi I would not recommend staying here either, connection is slow and as I already mentioned will randomly stop working. Next was the size of the single. I have stayed at singles before but never this small. My dorm in college was larger than this room; even my walking closet back home is larger than this room. When I had to get ready in the morning I probably hit myself a couple times with something because there is no room to move. You turn around and you walk into the desk or the chair. My two suitcases take up the entire entry way. If you are claustrophobic I would def.not recommend staying in a single at this hotel. I really wonder how a large person would make it in this room, there is NO space at all! The room is so small that the bed is a step away from the window. Which made the room somewhat cold at night. I had to sleep with my sweatshirt on because I woke up shivering and yes, the heater was on. The only good thing about the hotel is the staff. They are all very friendly and helpful. These problems should be fixed if you are charging those prices for what you are offering.

HotelKarlaplan, Kundansvarig at BEST WESTERN Karlaplan Hotel Stockholm, responded to this review
Hello, thank you for taking the time to write about how you have experienced your stay, really fun that you have been satisfied with the service from us. Very sad to see that you felt the room so small and not worth the price . We have many different room categories and hope you choose us again so we can show even our room from the best side . Best regards Maria

"Good Standard Accommodation in Good Location"

4
17/11/2015

This hotel is in a really cool part of Stockholm, a short walk from plenty of restaurants and good shopping. You can't get away from the fact that this hotel is dated and tired with basic facilities and costs a fortune, normally a 3 star. My room was ok, but the bathroom was dated and basic. However, what lifts this up to a 4 star is the excellent staff, they are fantastic, attentive and very friendly. The breakfast was also great with plenty of choice.

HotelKarlaplan, Kundansvarig at BEST WESTERN Karlaplan Hotel Stockholm, responded to this review
Thanks for your reviews, nice that you appreciated our service. We hope you will come back to us. Best Regards Maria

"Utilitarian facilities close to the centre"

3
16/11/2015

I had to stay here as this was a last minute decision and there were hardly and hotel rooms available due to a medical conference. Rooms are small and it's in an old building. However everything is functional, clean and the breakfast is very nice. Quite an irritant that they did not allow me to check-in till 3pm despite my pleading that I had taken an overnight flight.

"Nice and quiet!"

3
25/10/2015

Frienldy reception. The room at the end of the corridor was ordinary but the bathroom was clean and tidy. Internet was kind of slow, but ok for basics. Location is excellent in a calm side street, but close to many places of interest and just a block or two from cafes and restaurants. Breakfast room and food was ok. I would consider using the hotel again, mainly to have a quiet place to rest when sightseeing in Stockholm.

"Nice location hotel"

3
24/10/2015

I have been there for 2 nights. BEST WESTERN is in a good location around the all nice nights clubs, easy acces to the parliament and so on, the lakes... Lobby was nice, In general room and bathroom were nice but the only problem I saw is that internet was highly slow, incredible. I hope they will fix it asap.

"Good location, ok hotel"

3
16/10/2015

BEST WESTERN Karlaplan Hotel is centrally located in Stockholm. I visited the hotel for one night during a short business trip. I arrived quite late and check-in was smooth. My room was located in a stairwell, which seemed quite odd. The room was small but still ok, and the bed was comfortable. The breakfast was ok, but not great. Check-out was also very smooth. I did not use any other facilities at the hotel.

"Small, dirty room. Breakfast boring and small dining room. Poor room service. You need to ask for everything."

1
12/10/2015

DAY 1 (21:00 arrival) -room is very small (like L letter with about 10 sqm – excluding the bathroom) -dirty carpet with hair of people/dogs (let's see if it is cleaned for a day/week) -no wardrobe or shelf for clothes, only 4 hangers and 6 pegs for jacket, trousers – definitely not acceptable for 2 weeks stay -toilet paper was not available on the roller, you need to mount it yourself (forgotten by room service?) +kettle, coffee, tea, cups +comfortable bed +bathroom with hairdryer (will not use it) and warm hangers for towels +welcoming personnel on the reception desk was very nice, professional and helpful +WiFi is fast and no issues at all DAY 2 (first full day) -breakfast is ok but only 1 piece of cake for 4-star hotel? -pancakes were cold but you can use microwave available -only scramble egg, boiled egg, meatloaf and bacon for warm meals (no tomatos with cheese, no champignons) – let's what next days show -guest are to clean after each other and return everything on tray to the trolley (probably as there is only one person for breakfast service (covering kitchen, maintenance and cleaning) -returned evening from city walk, asked reception for room with wardrobe/shelf – no way! 4-star hotel does not have any room with room for your clothes! -dirty carpet still not cleaned +excellent and tasty orange juice +fresh salmon, variety of cold plates (cheese and hams) +great coffee +location is great, very close to T-bana, shopping mall and nice park DAY 3 -breakfast place (hall between reception and “kitchen”) was so crowdy and occupied, it's too small to handle all guests in rush hours -different cake (ginger, french), but still only one -did not try pancakes, but still the same menu (especially the same warm meals) -feet towel on the floor was not replaced, just taken (let's see if it's back in the future) -TV channels offer is very limited – to 10 channels only (BBC as international, no music, no CNN) -room supplies (coffee, tea, creamer, sugar) were not re-filled (asked reception for that next day morning) +orange juice was gone, but very fast replaced by kitchen stuff (this time two ladies on board) +warm floor in bathroom works and give you good feeling in cold city (this morning was +5 only) +fresh feet towel is back afternoon DAY 4 -dirty carpet still not cleaned -different cake (ginger, french, with jam), but still only one -breakfast place was very crowdy today – thanks I woke up earlier, avoided 5 min stay in 7-8 people queue +I'm feeling really relaxed and rest after sleeping in very comfortable bed/mattress DAY 5-12 -dirty carpet still not cleaned even it was reported and it was not done till the check out -different cake (ginger, french, with jam), but still only one -breakfast place was overloaded on one day (Tuesday?) – was waiting 5 mins for free table +used printer and computer in the lobby twice – fast, reliable and no issue at all +received breakfast take away on the early morning check out (ordered day before) +reception personel was very nice and helpful during check out (invoice) +after many requests to fulfill the room supplies (coffee, tea, creamer, sugar), finally I got it as desired Thank you for stay. Wish NOT to come back to this particular hotel anymore.

"Recommended for Troglodytes and Moles!"

3
10/10/2015

As other reviewers have mentioned, the BIG problem with this hotel are the lower level rooms which you WILL be allocated if you book through most discount websites. We spend little time in our room, so it wasn't too much of an issue for us, although it was uncomfortably warm in the afternoon in mid-September. Not sure what conditions would be like in the height of summer or depths of winter....... Staff were friendly, the breakfast was very good and they rang the changes every day with different items added (recommend the salmon). They found us a kettle for the room when we asked and we had free access to coffee through the day. Reasonable value but you do emerge into daylight blinking and rubbing your eyes if you're down in the crypt!

"DON'T BOOK A CABIN ROOM!!"

3
06/10/2015

We made the mistake of booking a cabin room online. We sure learned a lesson. Our room was below street level. The only window looked up to the courtyard but was in a narrow passageway and could not be seen from the bed. The room was l-shaped due to the elevator shaft taking up almost half of the room. The Internet was abysmal. You could only get online when other guests were away from the hotel. Apart from feeling like we were staying in the dungeon the hotel was acceptable. The desk staff, especially Marie were very helpful. The breakfast spread was incredible and very tasty. The staff even gave me the recipe for one of the dishes.

HotelKarlaplan, Reception at BEST WESTERN Karlaplan Hotel Stockholm, responded to this review
Hello! Thank you for your reviews . We have different room categories , if you come back I will like to show some other options. Best Regards Maria

"Visit to Stockholm"

3
24/09/2015

This hotel has a good location, but to a four star hotel I expected more. Breakfast was ok but the area is to small to the capacity of the hotel. The bedroom was small and a bit dark. In my personal opinion the bed was terrible to sleep.

"Very acceptable standards at a reasonable price."

5
21/09/2015

I had pre-booked a twin de-luxe room and the hotel reception was able to greet me by name even before I had said who I was. There was a lift to our room (No. 505) two floors above reception and hotel entrance, which are both on the third floor. Looking at previous reviews, it would appear that Levels 1 and 2 house the cheaper single rooms which have received some poor reviews. Our room was spacious with sprung mattress beds which had additional 3" foam overlays on them. The bedding was an undersheet, duvet and two small cushion-like pillows each. The only criticisms of the room are that there is only a shower (no bath) and there are no cupboards or wardrobes, only an open rack with coathangers, on which to hang one's clothes. Our window looked out above the hotel entrance onto a very quiet cul-de-sac. When unpacking, we discovered a small holdall had been left in the taxi. The reception staff were extremely helpful in tracing the bag and getting it returned. Venturing outside, we discovered that we were just a two-minute walk from Karlaplan underground (T-ban). During the holiday we found that this was the best way to travel as overground traffic is very heavy and slow within the city. One can buy T-ban travel cards for various lengths of stay and these are recommended. One can also purchase a Stockholm Card or a Stockholm Pass both of which give free access to many of the tourist attractions and free and/or subsidised travel on tour buses and boats. We had purchased Stockholm Cards but did not feel we got full value from them (there just isn't enough time!) and would recommend "pay-as-you-go". You also have to go to the central Tourist Office on arrival to collect the Stockholm Card, which is inconvenient as even taxis cannot park nearby. Back at the hotel, there was an extensive range of items for breakfast, but do not expect a "full English". There is scrambled egg and to go with it are frankfurter sausages and small scraps of crispy bacon. There is also a wide choice of cerials, fruit, yogurts, ham, cheese, salad, toast and marmalade etc. It is a self-service buffet and there are machines to dispence tea, coffe and fruit juices. The drinks facilities are available free all day, but be warned, this is a tee-total hotel which has no bar! They do not serve dinner and there are not many resaurants nearby. However, a few minutes on the T-ban will take you to the Old City (Gamla Stan) which is much more touristy and full of restaurants. Beware that food and drink in Stockholm is quite expensive. Main courses average £20 plus extra for vegetables etc. A ½L beer is £6. If you want to eat cheap, large pasta dishes cost between £8 and £10. Summarising the hotel, there are higher class hotels in Stockholm if you are prepared to pay, but we found the Best Western very acceptable and not too expensive. The final plus; there is a guest's computer and printer in the foyer with internet access. We used it to obtain our return trip boarding passes.

"Decent hotel in excellent location"

4
14/09/2015

Our room was relatively small but comfortable. The bed was good, which is quite inportant. Breakfast was OK. Personnel was helpful and friendly. The hotel is ideally located, near Metro and busstops. Musea and other tourist attractions are either in walking distance or easily reachable bij public transport (be sure to buy a PT ticket for the durationn of your stay). Coming by plane, take the bus to the city bus terminal. From there take a taxi, for a short and inexpensive ride to the hotel. Check the official taxi rate, which is indicated on the yellow badge outside the car, since rates differ by car or company.

"Nice place "

4
12/09/2015

Nice hotel located in a great spot near the main places so everything is almost in a walking distance. When we came the hotel was fully booked so we took a big suit for the four of us, the receptionist didn't had the brain to inform us that the shower and the toilet r see through. It's probably amazing for couples or swingers but not for a group of travelers. Beside that everything was just great. Stockholm is the best. Recommended...