Best Western Kom Hotel Stockholm,  Stockholm

4.0/5  - based on 994 guest reviews.
Dobelnsgatan 17, 11140, Stockholm, Sweden - See map
+46 8 412 23 00 +46 8 412 23 10

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1 adult

 

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As a guest at the Best Western Kom Hotel Stockholm, you not only have an ideal location in the city center, but also a welcoming and homely atmosphere. With our 143 rooms and conference facilities the hotel is just as good whether you are here for business or pleasure. The hotel is owned by the YWCA-YMCA Central which is a non-profit organization with over 2,000 members, ranging from basketball, gymnastics, camps for music, choirs, orchestras, youth choir and more. All of our profits go to the YWCA-YMCA Central's children and youth. The rooms are spacious and have good workspace and Wi-Fi. All rooms also have shower, hair dryer, iron, ironing board, safe, and free television. Garage is available but must be pre booked as we have limited space. Guests have free access to the gym, so you can stay in shape even when you're on the road. The gym is well equipped and has changing rooms plus a sauna. Every Wednesday morning from September to June, guests can take part in a 45-minute light-paced guided running tour through historic Stockholm sights. We also offer free classes of functional training and yoga. The dining room serves a large breakfast buffet each morning. The Best Western Kom Hotel Stockholm is certified by Ecolabel, which means that we do our utmost to reduce energy consumption and use of chemicals. Here you can sleep with good conscience. From January 1, 2018, Best Western Kom Hotel is entirely cash free. It will be faster and easier for you as a guest and you will be contributing to the safety of our staff. You can pay with all major credit cards or prepayment via 3rd party authorization. Thank you for your understanding and for helping us make our working environment safer.

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Room 1

Guest reviews


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based on 994 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
221
Verygood
 
507
Medium
 
211
Poor
 
39
Horrible
 
16
Business Business 158
Couples Couples 259
Family Family 261
Friends getaway Friends getaway 190
Solo travel Solo travel 73
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Kom Hotel Stockholm,Stockholm
  • 5
    « Excellent value for money »

    Great hotel. Very good value for money. Comfortable beds and clean rooms. Best thing has to be the breakfast. Amazing pancakes. Very good location, close to everything in the city centre. Highly recommended.

    4
    « Great location in the center of Stockholm »

    We stayed in the hotel for 2 nights. The location of the hotel is great, in the center just 5 min walk from the Karlaplan metro station. The room was clean and comfortable. The staff was friendly and helpful. The breakfast was good enough and free coffee and fruits were available in the lobby during a day. We enjoyed our stay.

    5
    « Execellent Hotel for a European Break! »

    This is an excellent hotel and could easily pass as a 4* hotel given the facilities and fit of the rooms. Me and my wife liked the breakfast selection. Plenty of choice with a Swedish spin. We were given a room on the top floor so nice and quiet, thanks. Overall a good choice for a first stay in the Swedish capitol. Well located and close to several bars and restaurants. We liked the free tea and coffee in Reception and made good use of it. Very friendly staff with a warm welcome. Highly recommended!

    3
    « A very good lower cost hotel »

    Lower cost hotel, easy walking throughout Stockholm central business and to Old Town. I was there on business, work space on the economic side - but to be expected at price. Perfectly functional breakfast included in room rate.

    5
    « Really nice hotel right in the centre of the centre »

    Smart people running this hotel, catering for tourists and business travelers at the same time. Cosy atmosphere fitting both, nice facilities, helpful staff, roomy rooms, quality breakfast with ample choices. Will return if possible.

    4
    « A one night stop over »

    We stayed here for one night one our way home from a trip to Kiruna. It was or wedding anniversary and the hotel kindly put a little hamper in our room and upgraded us to say congratulations. It was a welcome suspense after staying in a wilderness camp prior. The room was lovely and a good size. Breakfast was really good also and plenty of choice. It's about a 15 min walk from the central station and close to the centre. Would recommend

    4
    « Would stay here again »

    Great location, stroll into downtown Stockholm. We stayed in annex, next door to main hotel as was very quiet. Good facilities sauna gym and great breakfast. Ideal hotel for city break. Staff friendly.

    5
    « Surprisingly Good Value »

    This isn't an expensive hotel so it's natural to go in with low expectations - you get what you pay for - but it's actually fine. Okay, the rooms are hardly luxurious but they're smart and comfy. The large breakfast buffet and free hot drinks all day are very welcome in a city that can be expensive. Then there's the large and well-equipped gym (not used I'm ashamed to say) and the location is great for most of the main sights, being walkable if not quite on their doorstep.

    4
    « Descent hotel »

    The location is v.good 4 min walking from the metro station (Radmansgatan). Friendly and helpful staff, Rooms are very nice and stylish, Breakfast is really good, they have Sauna, GYM, Pool table,I recommend it and definitely will come back

    5
    « School trip with teenagers »

    Travelling with teenagers can be full of small logistical problems. The Best Western Hotel was extremely accommodating. Lost items were returned, teens were allowed to be teens, charging stations and fitness rooms were perfect for their needs. The location was suitable for our attendance at the SIS MUN, having three to a room meant the cost was similar to a hostel. The included breakfast was delicious, although they perhaps need more choice for celiac sufferers. Personally I loved the magazines in the room and my ballerina room was admired by the girls traveling with me. All in all a great experience.

  • 5
    « Great hotel, wonderful staff, top breakfast and massive gym. »

    We came to this hotel over New Year. The price was very reasonable for the area and hospitality of staff was wonderful. The rooms were average and what you would expect but beyond this I can really fault it. With cookies everyday at the front desk, a great breakfast with a huge range and all well cooked to the GYM which is the best GYM I have ever had at a hotel. I would recommend this place to everyone and would like to return.

    5
    « Warm Welcome »

    I had street view room the room was clean, good wifi, safe box, no minibar and the large window was a mirror. The staff was very helpful and the lobby was spacious and well serviced. It was a warm stay.

    4
    « Very Nice hotel »

    Booked this hotel randomly and it has been a good surprise. Well located in the center of Stockholm and during my stay I really enjoyed everything from the arrival to the departure. The reception has always been helping me for every kind of needs. On the other hanf since it is a Best Western the breakfast - which was Ok- must include also Cappuccino or Espresso on the buffet. This is my opinion but it wasn't a big problem. The room was nice as well. if I'm going back to Stockholm I would come back.

    1
    « Poor Hotel, Disgusting Breakfast »

    Arrived at the hotel in a Hire car, that I left outside. Asked the receptionist for access to the Car Park and was advised to check in first. This meant going back to the car for my passport to check in, and pay for parking. Asked If I could do this after parking and was advised NO. Rooms are very basic, and small. Chairs old and a small bathroom. Breakfast was really poor. Lots of choice but powder Orange Juice, cold bacon, and poor quality meats. The bar area is a receptionist serving bottled beers. The cup of tea I had was ok though. Will not be coming back and felt ripped off

    5
    « Excellent, large foyer with free wifi, computers and printing facilities »

    Great hotel, based on location, room and staff. We were able to check in early. Staff were very helpful. When we checked out we were waiting for an 11pm bus in the evening. We were invited by staff to make use of the foyer, gym and sauna as our living area until our departure. The foyer is large with comfortable couches, many books, magazines, wifi, free hot drinks and water. Two computers are available for free use, as is a printer. There was a large charging port for mobiles and devices (also free to use). Room was comfortable. Large TV.

    5
    « Top place »

    Ok for 4 in a room it was a bit tight but that is the only minor moan. The price was very good, the breakfast amazing, the staff were very hospitable, the rooms were spotless and the gym with basketball court amazing. It is a great location and really it is an amazing place much better than I could have hoped for

    4
    « Comfortable, affordable hotel for Stockholm »

    The hotel is actually located off the main street just up two blocks on a hill. The metro station is about four blocks away so it is convenient to the hotel. The outside appearance of the hotel blends in with the other buildings, and if it wasn't for the large Best Western sign, it would easily be missed. The hotel itself is actually comprised of two buildings. My room was in the :other: building so I did have to go to the main building for breakfast. The breakfast is included, and it is probably one of the best buffet breakfasts I have had in Europe. My room was a single, and it was very spacious. The staff was helpful and with their assistance. I was able to go everywhere to see those museums and other sights as I had planned. The price for this hotel was most reasonable for Stockholm.

    5
    « Great location »

    Easy access to restaurants and public transportation. Subway and multiple busses are less than 5 minutes away and make it easy to go in town and back very quickly. Breakfast is in main building, as well as lounge area (with coffee, hot chocolat, hot wine during Christmas season), which is great if your room is in the main building.

    4
    « Comfortable stay at a good price. »

    Well equiped room with a large TV screen. Warm welcome by the reception. Breakfast having a variety of items to choose from. Free coffee, tea, chocolate at the reception hall. Fairly well located. Reasonably priced for all the facilities.

    5
    « Good hotel »

    Excellent hotel with excellent facilities, good service, patient and helpful staff. Would definitely recommend to anyone if you want a clean and decent place to stay. Great location as it is about 15 min walk from the central station and near to the shopping district

  • 3
    « Very nice but could be better »

    I traveled to Stockholm with my family for Christmas and I stayed in this 3-stars-hotel for 2 nights. The outside of the hotel isn't the best but it fits perfectly with the environment. We booked a standard room which was very nice, trendy and classy. I could even pass as a 4-stars-hotel for the rooms. The bed is very nice and there's a big TV. The only thing is that there's only a super small window which you can only open halfway. But other than that the room was very neat and clean. But in comparaison, the bathroom was pretty bad. In fact, entering the bathroom seemed like entering a new hotel. The shower is super small and you kinda put water everywhere showering. The floor and the walls were dirty. The breakfast on the other hand is very nice. A lot of choice, a lot of different tables to sit and a nice vibe. The staff is also very nice and helpful. They speak English very well. If you turn left and left again when you leave the hotel you will find a Coop (supermarket/grocery store) which closes at 11pm. A little further you can also find some nice restaurants. Overall we had a nice time in this hotel. I would rate it a 7,5/10.

    4
    « Good location, reasonable price »

    Good location, near Hötorget and underground, reasonable price to familyroom,bathroom needs renovation and a bit small room for breakfast, when hotel was crowded, but friendly staff, clen room and nice bed to sleep. Nice restaurants nearby. Value for money.

    4
    « Good location for Stockholm »

    The hotel is located very closed to all the new shopping center and walkable distance to the old town to see the Royal Palace and museum. The room is clean, and functional, close to metro station, and many close by restaurants. There are 7-Eleven store across the street, so you can get some snack and water for the room. I should note there is no microwave nor refrigerator in the room, but you can make coffee and tea if you don't like to go to front desk. There is a tea/coffee/hot chocolate station near the elevator, so it was nice.

    4
    « Home away from home! »

    We stayed six nights at Hotel Kom at the outset of a three-week Nordic trip and absolutely loved it. Arriving red-eyed and rumpled from DC via Reykjavik, we were too early to check into our room. However, we weren't too late to buy breakfast; and that made the day. That morning, as on the mornings that followed, we partook of a buffet meal with options including Swedish pancakes and lingonberries; scrambled eggs; superb bacon and meatballs; several kinds of muesli; yogurt; cheeses; fresh fruit and veggies; and incredible house-made breads. Rooms at the Kom -- including family-size ones -- are fairly small. But ours was clean and quiet, with a good shower. The only issue was that, sans a/c, it was unusually warm. But a fan helped counter that. Beyond the show-stopping breakfast, the two things that would bring us back to Hotel Kom in a heartbeat were the staff and the fitness facility. In Scandinavia, serving hotel guests is truly a fine art; and Kom's English-speaking staff could not have been more friendly and helpful. The basement fitness center -- a branch of Sweden's YMCA -- was a fully equipped gym with state-of-the-art equipment and saunas. The standard American "fitness room," with aging or broken equipment, pales by comparison! All in all, a highly recommended hotel. Book early!

    5
    « nice crew »

    the rooms were nice, the gym is also realy good, and the crew is really really nice, even one of the workers there went ahead and brought me something that i forgot from a museum not far away from the hotel, without me asking.

    4
    « Great hotel »

    Stayed here recently for a few nights and was delighted with the hotel. Free upgrade, nice spacious room, big choice for breakfast and a good lobby with complimentary hot drinks and computers to use are just a few of the reasons I enjoyed the stay. The location is excellent and the staff are helpful and knowledgeable. Would highly recommend this hotel to anyone going to Stockholm.

    5
    « Well pleased. »

    Recently stayed here with my wife and daughter for a five night break. My daughter's room was up-graded from single to a double at no charge. Hotel is in great location close city centre but not on a busy street. Hotel was clean and comfortable with friendly helpful staff. Good breakfast too. Hotel also has a nice lobby with hot drinks machine (complimentary).Would definitely stay here again if returning to Stockholm.

    4
    « Nice hotel gym »

    This is a hotel I return to on regular basis due to the location and the access to the fantastic fitness center. The rooms, espicially the bathrooms would need a face lift and the breakfast buffé would need some more space (usually crowdy) but otherwise this is a nice hotel.

    5
    « Excellent position, warm and comfortable! »

    I have chosen this hotel for its strategic position. It's really excellent! Only 15 minutes walk from the city center, the Roayl Palace and Gamla Stan. Not only: very close to lots of restaurants, pubs, supermarkets! Very comfortable room, spacious and clean; very good breakfast, with wide choice of sweet and salad proposals; very kind personnel at the reception. Travelled from Aug. 18-25. Thank you very much!

    5
    « Top location, Super comfy Hotel »

    This hotel is located in the heart of Stockholm in walking distance to the streets full of shops, old town and all the main attractions in Stockholm. The rooms are as advertised very comfortable and modern with a multi-channel tv, kettle and excellent wifi connection. The buffet breakfast had a wide selection of genuine food and drinks. Overall the hotel was very comfortable especially the lounge/reception area which is equipped with sofas, a touch screen table and a heavenly coffee machine for all residents. The staff were very polite and helpful and could speak English very fluently. Highly recommended !

  • 5
    « Will visit again for sure »

    The hotel is located in the heart of stockholm, and we used to go everywhere by walk. Conveniently close to clubs and pubs, and the main shopping street. Hotel staff was very nice and helpful. Loved the free hot beverage dispenser at the lobby (tea, coffee, hot chocolate, etc), as well as the tea and coffee facilities in the room. Very cosy room with comfortable beds. The room TV had several american channels with good movies and shows. Breakfast was glorious.... ranging from pancakes, croissants, cakes and other sweet delicacies with home made jams as well as bread, eggs, and other savoury items. We wanted to visit the sauna but had no time as our day was packed but will make sure to visit another time. Till I go back to Sweden :)

    4
    « Great hotel for short city break in Stockholm. »

    Great location close to City Centre and a short walk from Gamla Stan.Many good restaurants in hotel's close proximity. On arrival we were upgraded to a family room at no extra cost.Our room was well sized and had all the facilities one should normally expect for this class of hotel. Breakfast was included in room rate and was very good with a great and varied selection.Reception staff were friendly and very helpful in answering our queries throughout our visit. I have no hesitation in recommending this middle range priced hotel for a city break in the Swedish capital.

    4
    « In a quiet area, but close to the city »

    I arrived at this hotel from the nearby T Bana station, only a few minutes away and only two stops from central Stockholm. I had my route mapped out luckily, as without it, the hotel could be difficult to find the first time. The hotel is in an area with plenty of restaurants and bars. The staff were pleasant and helpful. As a solo traveller, I booked and was given a single bed room, which had everything that I needed. It did have an opening window, but unfortunately the smell from the smokers outside the hotel entrance below often polluted the fresh air. Wifi was free and of good quality for my needs. The breakfast buffet had plenty of range. The free papers and coffee in the foyer were appreciated.

    3
    « Ok »

    The service is nice, the breakfast can be good, but the warm buffet was always cold, there were enough places to sit. free water and coffee in hotel. There were hairs in the bathroom (at first usage).

    4
    « Good hotel »

    Stayed here with my family recently. The 4 of us in a room with 2 double beds. The room was ok size; very clean. The hotel is in the same building as a gym so guests have access to a really nice facility. I was able to buy a 72-hour transportation pass at the front desk which was very helpful. They also have a luggage storage room that allowed us to explore Stockholm for a few extra hours before we left town. Front desk staff was very friendly and spoke English.

    4
    « good stay »

    nice staff, very welcoming. hotel is good decent 3 stars, beds are good. breakfast nice. nothing negative to say. i stay in hotels a lot, this one does not stand out but was a good solid value for money. the beds in the hostel are good too. good choice for stockholm, 20 mins walk to the old town

    4
    « Good value Hotel »

    Good location about 10 minute walk to Gamla Stan. Close to T station which gives access to all of Stockholm. Free tea and coffee, good wi-fi and friendly staff. Good buffet breakfast with a wide choice which is replenished regularly. Rooms are a good size, clean but looking a little tired. Recommended.

    4
    « Marvelous hotel »

    Three night stay. Fantastic location, though challenging to find after leaving the T station for the first time. Where you think the numbers should be has no bearing on where it actually is. Look for the church spire and head towards that if you are unsure. Room is clean and the ability to open the windows is a huge plus. Delightful breeze all night makes for good sleeping. Well appointed breakfast is a great start to the day. Desk staff members are friendly and helpful. Highly recommend this hotel.

    4
    « Young family visit to Stockholm »

    Close to the central train station with excellent service and help from staff members. The room was a bit basic but nicely set out, seemed to have been recently refurbished. The breakfast was included in the booking and was well done by the hotel, with a large choice of breakfast items available, all regularly refreshed by the staff and abundant for all the hotel patrons alike. There was a wide variety of foods for everyone. I enjoyed their Crepes. They have a play room available for children in the adjacent building that has a blow up bouncy castle, arcade games, books and toys, crayons and a white board for drawing. This was a popular place for our three year old, he loved being able to play and explore this room. There is also a pool table available and a coffee machine for hotel patrons. It was unfortunately abused by some other hotel patron's children that let them run wild in the hotel play room, throwing themselves at the bouncy castle and up ending the thing so they could land on each other from a distance. None of their parents in sight....bad for other children that are smaller and possibly injured by their silly antics. One boy came into the room when there were two toddlers on the bouncy castle and tipped it, behaviour he continued later when he was in the room with his sister. Because it is in a different building staff can't really police the room so I wouldn't recommend letting your children attend alone, some children get a bit silly unsupervised. The main hotel lobby has a coffee machine that also does hot chocolate (not a fan of coffee) and natural slushees (blackcurrant and orange) available for children if they would like, free of charge. There is a gym and a basketball court available for patrons use, and a cafe that I never managed to see. The wifi was excellent, fast and very reliable. Not all hotels can say this.... House keeping was a little odd sometimes, taking all the towels and not replacing them but overall pretty good. I would recommend this hotel, I enjoyed the staff members excellent service and assistance with ideas to wear out my ever ready three year old.

    5
    « Great Hotel »

    Very central hotel, a supermarket on the corner and some restaurants around. Nice room and great breakfast, sometimes busy. The hotel has a gym, a luggage room and nice lobby with a coffe machine. I saw a second building, try to stay on the main one !

  • 3
    « A view of the 'hostel' side.... »

    The side door to the hotel leads to their hostel rooms - 10+ bunk beds in a large room. As far as hostels go, it's not bad at all. Clean rooms, clean bathrooms, very secure. As a group of blokes on a very busy weekend in Stockholm, this was a good value-for-money option for us.

    5
    « Great family stay »

    Great, friendly and serviceminded staff, supportive both to me an other guests! Location close to, walking distance, city center! Access to top of the line gym, fantastic! Nice breakfast with lot of choices. One floor down there is a cafe with simple great food!

    4
    « Great hotel. Great location »

    Stayed here for 5 nights during our city break in the fabulous city of Stockholm The hotel was well appointed. Rooms large and comfy. Very clean. Tea/coffee making facilities in rooms plus free drinks machine in reception. Water cooler on each floor Walk in shower in room. Very powerful Good selection of food at breakfast. Get down early as it's busy. Outside seating area. Not scenic but nice All staff knowledgeable, friendly and with excellent English Highly recommend this hotel

    5
    « Pleasant central hotel »

    Fairly well located, walking distance of subway to most central sights. Room was clean and in good condition. Only criticism was that the shower cubicle was a bit small. I quite enjoyed the european style breakfast buffett, with some particualr Swedish elements and even one or two hot dishes.Free coffee, tea, hot chocolate machine in the foyer.

    3
    « Stockholm »

    When i make reservation and watch pics i got bit different feeling until i check in :) Room is bit small, pics myluggage is 120l.. Front desk crew its friendly and hotel is nice location next for Sveavägen. Around it supermarket (3min) and next coener 7/11 and MANY restaurants and bars. Walking central station ab 15min.

    4
    « GOOD HOTEL A LITTLE OUT OF THE CENTRE »

    The hotel was well presented, the rooms were spacious and bright, all amenities there for your use, tea and coffee, toiletries, we had slippers and dressing gowns. Friendly staff, no problems to assist in organising trips, travel passes etc. Breakfast was plentiful and good quality, did not use the bar

    3
    « Decent hotel, some high points, but can be better »

    We stayed at this hotel for 5 nights in May 2017. Very pricey for the room size I feel. Bathroom well equipped, but felt oldish and not modern. View from the rooms was not so great. Front desk staff were at times very helpful, but in some instances not very informative. The highlight is you can get most of the tickets right at the front desk. The hop on hop off ticket as well as the travel pass for the public transport. The front desk helped us with considerable details for a day trip to IKEA. Since we were new to the place this was very helpful. Thanks! They also helped us with booking our return car service to Airport and that worked well. On the other hand, in another instance, we wanted some suggestions on restaurants and shops nearby, but did not get much information except that there were several restaurants nearby. The lobby does not have much natural light coming in I feel, so that makes the place a bit dark. They have a free coffee machine 24 hours a day, and this is really great! Good facility! Being a vegetarian, I was not happy with their breakfast spread. They had nothing warm or hot for vegetarians. I did ask if they could provide hash browns or fries in their breakfast spread and I was told it is not part of the Swedish breakfast so they don't provide. That may be a technically correct answer (I don't know) but in the hospitality industry, in this day and age of increased vegetarianism, that is an inadequate answer I feel. Especially since we stayed there 5 nights, this impacted us quite a bit. Overall I recommend this place, but it can be improved upon in specific aspects.

    4
    « Better than 3 stars »

    There were a few details I didn't find as good as I wanted them in my room (a tired shower nozzle, some dust in the air valve, lagging on the TV screen etc.), but on the other hand it was clean, well equipped and nicely designed. The staff seemed professional (both in the reception and in the brekfast room) and the location is perfect. I guess I was just unlucky being disturbed by the noicy people outside on the street at midnight.

    3
    « Average hotel »

    I had higher expectations for this hotel, as my previous experiences in Best Western hotels around Europe were all good. The hotel's location is not convenient, as it is not very close to the city center and restaurants, a fact that was a real problem during the heavy winter time of my visit. Rooms and lobby area were just ok. Breakfast was nothing special but adequate. Service was good.

    4
    « Great location »

    The location is great, the rooms are clean and comfortable, the breakfast could have been better, there is not lots of foods to choose from. All in all a good experience, the staff is helpful and kind.

  • 4
    « Quite and good place to stay »

    It's a very good location, quite and decent. Friendly staff, very good breakfast. Near to the good restaurants, coffee shops, and mini markets. It's not the right choice for luxury and trendy seekers but very decent and clean.

    3
    « location was good »

    I was in Stockholm for a conference at the Aula Medica. I picked this hotel as I could have an afternoon walking around Stockholm and then have a chance of walking to the conference venue the next day (that walk was a bit of a stretch) and this location served the first element admirably. best western had messed up my rewards card and as such I wasn't afforded anything more than a normal person. I was told that I had an upgrade room with more space - well woe betide you if you have a normal room because mine wasn't anything more than adequate. I was also given a 250SEK voucher by the receptionist to spend on half a beer at the bar. Problem was when I came to use my best western card for the remaining 250SEK they wouldn't let me buy alcohol with a card - so I didn't get to drink it. Overall it was all ok - and the location meant that I spent a lovely afternoon and evening exploring Stockholm which was great. Would I recommend this hotel - no not really - it was all a bit tired and I wasn't convinced that were really bothered whether I was there or not

    5
    « Awesome Place »

    Best Western Kom Hotel is very beautiful and a must place to go. The room is very clean and this hotel also have gym and basketball court. this place have sauna. it is very secured and convenient. It is near to 7 Eleven.

    1
    « Terrible reception desk staff »

    Good location but terrible reception desk staff. I booked for 3 nights but due to change of schedule at the end of the 2nd day I requested to check out 1 day earlier. Instead of checking with one of her managers, Disa at the reception desk simply rejected my request when she had no authority to make this decision. Respectable hotels' staff usually accommodate their guests' requests as they value their clients. Not the case with that hotel-rude and narrow-minded reception desk staff. Won't stay there again-wasn't treated well.

    4
    « Good reasonable hotel, centrally :) »

    A hotel within walking distance of town. Friendly staff and good breakfast. Clean rooms with normal size and quite good average standard. Nice reception area with free coffee / cocoa and access to computers and the internet. Free and good internet in the rooms as well. Recommended for those who think it is okay with a Little walk to the center, and does not need Luxux but an average decent and nice standard.

    5
    « Most pet-friendly hotel I've ever been to »

    Wonderful staff Clean, great breakfast, free tee/hot chocolate/coffe plus pastries in the lounge Huge gym But the best: Keyllie (not sure if I'm spelling her name correctly) took our dogs out of our room so that it could be cleaned and she allowed our dogs to have a fun time at the front desk while we went shopping. Simply amazing. BEST hotel experience I have EVER had traveling with my dogs. Thank you SO MUCH!

    5
    « Cosy hotel »

    Very nice hotel with nice and smiley staff. Great location in the center of Stockholm. Close to hotel there is 7 Eleven and Coop supermarket. Rooms are comfortable, you can use gym and sauna for free. Lobby is very cosy place with free coffee and tea.

    5
    « Really nice hotel »

    Hotel was really nice with very lovely girls at the reception desk who were always willing to help. I originally reserved single room without breakfast but they upgraded my reservation to a twin size bedroom with breakfast free of charge. The room and bathroom was clean and bed was comfortable! There was functional Philips LCD TV, with not really rich programme scheme, but who comes to Stockholm to watch TV anyway. Also wi-fi connection was perfect which is very important to me. Every guest can also uses sauna and gym free of charge. I would recommend this hotel to anyone who wants to have a nice experience in the central Stockholm area with very good connections with Metro trains - metro station Rådmansgatan is only 300 m away.

    5
    « Best Western Kom Hotel Stockholm »

    The rooms were excellent and so was the service. the only thing you could have some negative words about was the breakfast which was not bad but not something special. The location is just a 10 minutes walk from central Stockholm which is more than OK.

    4
    « friendly staff and great breakfast »

    the room was an OK size for three adults and the staff was knowledgeable in assisting this first time visitor to such a great city. the breakfast was good and food seemed fresh. the location seemed out of the way at first but once I got my bearings realized it is well located. the area is quite and not far from the main shopping district and public transportation

  • 1
    « Beware of the pickpockets in the lobby hotel »

    I'm disappointed at the hotel management at Kom Hotel (Best Western). I was robbed by a gang of the pickpockets in the hotel lobby while sitting in the sofa about 2 meters away from the reception counter waiting for breakfast to be opened at 7:20. There were 3 men, one of them used a trick of dropping a package of facial tissue paper to deviate my attention, the other guy standing next to the counter by the receptionist gave a signal to the guy standing behind me to grab my bag. The whole action was done so quickly, I didn't realized that my bag was gone until the last men who asked if I dropped a facial tissue put the facial tissue back in his pocket and rushed out. I couldn't believe that it happened right in front of the hotel staff and they didn't seem to take any quick action to protect their customer even though they were not busy since there were no guests around at that time unless I asked them to help me. Also the security at this hotel is very lax. The signs warning guests about pickpockets were very small less than A4 paper size and only placed by the computer and door to the breakfast room. These signs are unnoticeable. I will definitely not stay at this " Best Western Kom Hotel" in Stockholm again!

    4
    « Comfortable weekend in Stockholm »

    My 3 kids and I shared a cozy room with drop down bunks. The staff was friendly and helpful. Mostly comfy beds. Minor issues (one lower bunk was hard. Shower leaked onto bathroom floor.) Plenty of choices for breakfast. Easy walk to the metro and bus lines.

    5
    « Overall good value and great service »

    First the good... the reception staff is excellent! They go out of their way to be accommodating and friendly and for that reason alone this hotel gets five stars! Every single person I spoke with at the front desk, both to change rooms, whenever I had a question or needed assistance, for laundry, whatever... absolutely the best! The breakfast buffet was also awesome, with a wide variety of foods that even THIS vegetarian found delicious. You can tell it was a great breakfast because it was usually crowded from the moment the doors opened, too (although there was plenty of seating, even during the most crowded of times on the weekends). I didn't try the crepe/pancake/waffle station (or whatever that was), but the breads, cereals, yoghurt, fruits & veg, cheeses, etc. And coffee. Plenty of hot coffee and brewed often! As in most of Sweden, this is serve yourself and clear yourself, and once others recognized that fact, things went fairly smoothly. Laundry, btw, is super quick... drop it off at the desk by 9am and it's back that same day. It's not in your room though, you do have to ask for it at the front desk. I didn't hang out in the lobby area, but it looked as if it could be comfy because I often saw others hanging out there. Coffee/tea is available in the lobby at all hours. WiFi is free and I never had a problem connecting in any of the common areas, or in my room. I think the location of this hotel is fairly central, as it was easy to get to the train station, and plenty of restaurants were nearby. (It was close to my office, so that was all that mattered to me!) Now the less than great... this is a (I think) fairly typical European hotel. I had just stayed in a 5-star luxury hotel and had the shock when I realized the room I was originally booked in (I think an economy room) didn't have shelves or drawers, or much in the way of anywhere to hang clothes. I was going to be there for 8 nights, and I didn't want to live out of my suitcase for that many nights, so I managed to get my room changed. If you aren't going to be there long, or you don't have a lot of luggage (which I did, as I was traveling for both business and pleasure, plus I knew I'd be freezing cold in Sweden and Finland so I packed heavy clothing), this might not be an issue. For me, it was. But the staff was super helpful and all was ultimately resolved. Again, five stars for service!! Also, the temperature in the room is set for all rooms, and again, I was cold (I live in southern California, and I was just resigned to freezing in Stockholm). However, I was able to obtain a small space heater, and using that intermittently while I was in the room definitely enabled me to warm the room a bit so I was comfortable. Amenities in the room are a bit stripped down (soap in the shower and soap at the sink), but there is a teapot so you can make (instant) coffee and tea. If you like brewed coffee, you can bring your own filtered coffee. And oddly enough, while I couldn't get a feather pillow, I slept soundly every single night I was there!!! Either I was exhausted from walking miles every day (I forgo much of the transportation with my SL card for the exercise I gained by walking!), or the bed was just *that* comfortable! I'd definitely recommend the Best Western Kom. Yes, it's up a bit of a hill, but it's only a short block up if you're coming from that direction (I think the south-west?). If you're coming from the opposite direction, you can walk thru the church grounds, and it's a bit downhill!

    3
    « Standard room and good service »

    Rooms are clean and well equipped but a bit too dark, mine had only a small window and natural light was not enough. At the reception you can find an area with hot beverage free of charge, fantastic when you come back in wintertime. Breakfast standard with more salty than sweet food. Overall a good service.

    3
    « Expensive for what you get »

    Positive: - Very good breakfast buffett - Reception staff exceptionally nice, especially William - Hotel/Room (main building) is very clean - Very comfy reception area - Free WiFi (not device limited) - 15-20min walk to city centre or Central Station Negative: - Slight gutter smell from window less bathroom - Instead of shower curtains there shoudl be maybe a glass wall? Especially in a room like mine where there was no tub but only a slightly descended floor - Rooms are split over two building and I was in the main building and my friend in the one just down the road which was annoying. Had we been aware we would have asked when booking to be put in the same place - For some reason no teaspoons at breakfast at all For all the negatives above I think it it quite expensive

    5
    « Comfy and clean »

    Great place to stay while in Stockholm. I wouldn't say it was in the most central area, but it was in an area with restaurants and places to see as well as a short walk to the t-bana. The rooms were very comfortable and clean. Breakfast was included in our room rate and had options and was good. We received a room that looked into the courtyard which was overall quiet. This is a great place to say and would recommend it to anyone visiting Stockholm. Staff was also VERY friendly and helpful!

    5
    « Extremely helpful and attentive staff »

    I stayed at the hotel for three nights in February 2016. On my return home I realized I'd forgotten my charger in the room and phoned; hotel staff posted it the same day. Today (Sept. 2016) my accountant asked for a receipt and I phoned again; hotel staff found my name and reservation and emailed the document immediately. Very helpful, all that. (And the hotel itself was clean and central)

    3
    « Good staff and location »

    We booked at this hotel for the Stockholm halvmarathon. The location is pretty good and the staff very helpful. Breakfast excellent - however the room was really under my expectation, very small, only a little window (that you cannot open) and in the very small bathroom only a little shower.. Having said that, the room was clean - nothing to complain..

    4
    « Good service, good quality :-) »

    I can tell you that here is good not only for business travelers, but also for backpackers. The lounge is good to rest anytime, and the receptionists are all very kind. Room condition is nice but some of facilities are a little old. Also, the location is above a hill. Nevertheless, here is good for all travelers I think.

    4
    « Great location, moderate »

    We weren't looking for fancy but still wanted to be in the central part of town. This hotel was a great option. Very close to a lot of local living including a stone's throw to a movie theatre and supermarket. Easy to get around from here and it was a quick Uber ride to anything we warned to do.

  • 5
    « Overall Value »

    Staff were helpful, breakfast was excellent, room was clean and adequate plus the hotel was conveniently located for access to city centre and airport. At the price paid it was tremendous value for money.

    2
    « Best Western Kom Hotel, Stockholm, Sweden »

    This hotel is simply not up to the expected standards of North Americans. The rooms are tiny, the bathrooms even smaller. The room safe wouldn't open and even at the end of my three day stay, hadn't been fixed after numerous requests. The rooms were very hot at night (couldn't get it to cool down). The bed was small. The breakfast was the high spot in my stay and was very good. It is close enough to walk to many of the attractions.

    2
    « Smallest bathroom ever »

    The Good: central locale, 20 min walk to parliament, friendly and helpful staff, full breakfast buffet. The Bad: there are two buildings with this hotel. We were not in the main building, so there is a little walk up an incline to the other building, which interestingly hides a hostel inside (separate and secure entrance). Two people could not not be in the bathroom at the same time and the corner shower that flooded the whole floor every time was like something from my grandmothers scary basement. The leaky shower was not fixed during our three night stay. No ability to control room temperature (central control only), windows do open but no screen and noisy. Not even a 3star by European standards. I'd stay elsewhere.

    4
    « Good central hotel, great breakfast choices »

    If you compare this hotel so similar hotels in most other cities in Europe, you would say it is expensive - but then you remember you are in Stockholm. This hotels in not cheap, but offers good value for money. The check-in is a bit slow on occasion (have stayed here several times), but the rooms are clean and spacious, also quiet. Location is good, 10min walk to the centre, wifi of good quality. Breakfast is self service with many options, good for healthy food as well.

    4
    « Excellent value for money »

    We stayed for two nights in this busy, but comfy place. The location is very good, easily reacheable by car, and with many shops and restaurants within walking distance. Gamla Stan a 10 minute walk. Nice clean and quiet room, excellent beds, acceptable refurbished bathroom. Service personnel very friendly and helpful. And all this for a very reasonable price. To be repeated.

    4
    « Excellent hotel with an excellent location »

    Great hotel. We stayed there for a family visit at Christmas. The rooms are reasonably large, very clean. The frontdesk is multilingual and service-minded. Prices are relatively fair and you are really downtown, with plenty of shops and restaurants within a couple of minutes' walk. Inly drawback was that the cafeteria was closed during our stay there. Very nice lobby with free tea. Greatly recommended.

    3
    « Nice Hotel, Great Staff, Noisy Neighborhood »

    I can only say the best about the hotel and staff. The staff was helpful to make restaurant reservations and explain public transportation. Unfortunately, it was very noisy outside with loud parties and revving cars and motorcycles well after 23:00. Ask for a room not against the street if possible.

    4
    « Nice breakfast buffet, stuffy room »

    Whole my family rented a 8-bed room in the hotel. There was quite a shabby shower but 2 loos right next to the room door. The room was quite stuffy, all the wall lamps out of order. Yet the breakfast buffet was a very nice surprise, especially freshly baked waffles and a carrot cake. The hotel is located rather centrally: next to Sveavägen, 3-5 min on foot to Rådmansgatan tube station.

    5
    « WONDERFUL HOTEL »

    Just back from a wonderful stay at this hotel. As a solo traveller this hotel was great for me. Really close to city centre and most of the attractions too.I asked for a high floor and got one too. Breakfast was really tasty and a good choice to be had. If I was going back to Stockholm I would stay here. Might not suit everybody but it was fine for me. I got the Arlanda Express train back to airport, station is about 20 minute walk from hotel.

    4
    « reasonably priced hotel in a fun part of Stockholm »

    We stayed at this hotel for just one night before heading for the airport. The room was clean, functional, and quiet. The receptionist was very attentive, helpful, and friendly. We liked the location for its variety of restaurants including a tapas bar and Thai restaurant, and an interesting and easy walk to the downtown area. The hotel does not have a/c but can provide a fan.

  • 5
    « amazing for a short visit »

    we've been here for 4 nights best service cosy place and cooperative personnel. we arrived to hetel early they checked us in without any charge with a smile and when we wanted to extend our visit one more night they'd done it without any probliem 'only con is they dont accept cash just cards

    4
    « Convenient for a short stay »

    Looking for a comfortable three night pre-cruise stay we chose the Kom on its price and convenience - we were not disappointed. First appearances aren't encouraging -tucked away in a unprepossessing back street opposite a sex shop, a dull red brick facade with small windows and a pokey reception area caused the heart to sink. However, the warmth of the reception and the bedroom reversed this impression. The bedroom was of a very good size, although with Scandinavian minimalist fittings. Wonderful buffet breakfast with super efficient staff. 24/7 coffee availability in reception was very welcome. Good wi-fi coverage. A brisk 10 minute walk took you into the main shopping centre.

    4
    « End of Scandinavian vacation »

    Stayed for 3 nights at end of 2 week family Scandinavian vacation. Had 2 adjoining rooms for family of 5 (the person who checked us in was not aware that the rooms were connected!). Ok space-wise. The smaller room with no window. It is a few blocks from the busier tourist streets but 15 minute walk to the major attractions. Nice gym. Breakfast buffet was a little cramped and meager (compared to the ones we had in our hotels in Norway).

    3
    « Good Location »

    We stayed there for 1 night in June. The Lobby is small but has 24 hour coffee and water available at no charge. The check in process was easy even though our reservations were kind of complicated. There are 2 buildings that are across the street from each other. We stayed across the street, which was a bit difficult to manage with lots of luggage. The room was small (typical European hotel) but very clean. The view from our room was out onto nearby rooftops. The included breakfast was much more than I expected, lots of different choices, including fruits and veggies. Good coffee. Excellent location within 15 minutes walking to Gamla Stan (Old Town) and Royal Palace.

    4
    « Good location »

    If you are familiar with best Western Hotel chain this keeps up with the standards and even lives up to the stylish city of Stockholm. The location is near the metro bus lines and very good restaurants. Very helpful staff good breakfast buffet and nice rooms they are a bit small as most have written. We had room604 it was on the small side street with the entrance there was very little traffic and it was not so loud as some have written.

    5
    « Great location, Great value! »

    Recently stayed at this hotel on a 3 day city break to Stockholm. The room suited my needs perfectly it was clean, relatively roomy and the bed was comfortable enough plus i found some English language channels on the TV which was a bonus. The staff here were really helpful and friendly and answer all our questions and gave us tips on best places to go. The highlight of this hotel is definitely the breakfast which is included in the price, it was brilliant which a wonderful selection plus you could have as much as you like. If i ever return to Stockholm again I would definitely return to this hotel.

    5
    « Nice hotel good location »

    We stayed here as a family having never been to Stockholm before. We had a budget room which I didn't realise was four bunk beds! This was a very novel idea and we quite enjoyed it, although it may not be for everyone so I would check when you book. The breakfast was varied although slightly busy at times. There was cold water available and tea and coffee in the reception. The location was a good walk from the old town but actually in an area with lots of restaurants and bars. I would recommend this hotel as the price was reasonable for Stockholm as well!!

    2
    « depressing interior »

    We were meant to stay a few nights..ended up staying one and changing hotels. Seems like they spent more money on their gym rather their bedrooms. As I got off the lift and walked towards the room I thought I was in the Poltergeist 2. It was really dark and creepy. The room itself had dark colors and the beds and "sofa bed"--not even a bed was so uncomfortable I woke up with a backache. The shower smelled of pee too. It took forever to get warm water and even when I eventually did the water spread out onto the rest of the floor in the bathroom because there was nothing there to prevent the water from coming out. The only good thing about this place was the breakfast and the free coffee in reception.

    5
    « Very nice hotel in good lcation »

    Very nice hotel with very friendly staff in good central location. Room was big and very clean. Breakfast was very complete and all we wished for. I would definitely stay here again when I would go back to Stockholm!

    5
    « great location »

    best value I could get for 4 adults, bunk beds, tiny room but very clean and the breakfast buffet made up for everything. Nice selection of food. Location is the best, right in the center, all in walking distance.

  • 5
    « not much from the outside but lovely inside »

    staff were really friendly and helpful. our room was a basic family room with bunkbeds which was really clean and well kept with a wet room. breakfast was included which was really lovely, plenty of choice and a

    5
    « Great stay in Stockholm! »

    We had a fantastic time during our 4-night stay at the Best Western Kom Hotel in Stockholm in April 2016. It was a good-sized room with a well-appointed bathroom. Breakfast had a nice selection of Swedish specialties along with more 'American style' offerings for the less adventurous. The lobby has 24-hour tea & coffee along with some couches to lounge in. Wifi was great and the workout facilities (part of an open-to-the-public gym) were terrific. We loved the location. Easy walking to shops, restaurants, food stores, etc. we didn't even use buses or the trains because everything was within a 1-1/2 mile walk.

    5
    « Great location a value for money »

    An older building so not to expect all mod cons, however, it has been refreshed, all works fine, thou bathroom ventilation issues... but acceptable for it's age. Staff professional, friendly & helpful. Couple of blocks from down town and 20 mins walk to the old town. Black out blinds, quiet and a good night's sleep. Value and satisfaction it ticks the boxes.

    5
    « Excellent Stay, Staff were great, rooms very clean »

    I stayed here in a twin room with my Mum for four nights for Eurovision. The staff at the hotel were amazing, So friendly, and very helpful. The rooms were cleaned daily to a high standard, and the beds were very comfortable. Good location too, Only a 10 minute walk to central station, and the metro is close by too. Loved the free hot drinks in the reception area too. The bar was good value too. Breakfast was great! Huge variety to choose from. Definitely recommend staying here!

    5
    « I loved it, everything worked well. »

    Breakfast was good, in addition to normal selection of Scandinavian food, there were waffles and some sort of cakes as well. It was only until 9.30 but I guess most of the people leave before 9 o'clock. People at reception were helpful whatever we asked. (restaurants etc.) I also liked the room with coffee/tee service, which was also available at the lobby. Especially I liked the "Wednesday morning run" with sport instructor, we had a easy an hour run around Gamla Stan and centre of Stockholm. Weather was nice, too. According to the hotel reception, this hotel is owned by YMCA and trying to profile itself as more sports-oriented. I would like to come back again if I have a chance to stay in Stockholm again. Gym was wide and well-equipped, too. Thank you!

    4
    « loved the location and the service »

    the location of this hotel is really good, really close to radmansgatan t bana station, and also walking distance to many other places. staff at the reception was great, always willing to help with a smile. breakfast was good, but i guess the hotel was full, so there was a line to the buffet. i got a room in the main building, which was really big, and modern. the only downside of the room, was the shower, that the door of the shower, didnt block the water from getting to the all shower area. overall really nice experience, and would be great to stay there again.

    5
    « Excellent stay, couldn't wish for anything more! »

    We stayed there for 3 nights during Eurovision season. We had an amazing time. The room was spacious and very clean, and the beds very comfortable. The wifi works perfectly, and the TV has international channels. The staff were very polite and welcoming. It is also walking distance to the central station, close to the metro, and close to various restaurants. Would definitely recommend staying there!

    4
    « It's good »

    I stayed here for 1 nights with my family. The beds are comfy, the breakfast is nice (but finishes a little early)... :) We picked the Best Western Kom based on cost as it was cheaper than the other options, but we were so pleased with the decision!

    5
    « 3 Nights for Eurovision »

    We arrived on Thursday and were met by the always friendly and helpful reception staff, our room was clean and comfortable although a little cramped for 3 of us.Breakfast is an excellent hot and cold buffet with plenty of choice.The hotel is located in a quiet area about 20 mins walk from the centre and close to the tube station.Stockholm is quite expensive and beware of taxi drivers who don't agree a price before setting off ie on the meter , despite this it is a beautiful city with welcoming people and we would recommend this hotel as a base to explore, hopefully return one day .

    5
    « Great hotel, lovely nearby restaurants, and such good value. »

    We picked the Best Western Kom based on cost as it was cheaper than the other options, but we were so pleased with the decision! The location is brilliant. You can still easily walk down to Gamla Stan but it is excellently served by transit (if you've travelled from Central Station and you've got luggage, the Rådmansgatan stop is the best option). The 2 bus is only a block away on Birger Jarlsgatan and takes you down to the waterfront quickly. The staff were lovely and really helpful, the breakfast was awesome, and we were so pleased with the nearby options to eat and drink, I was really pleased though as the actual hotel was still really nice and quiet. Free tea and coffee in the lobby at all times along with muffins, and the wifi throughout the hotel was really fast. For the price, I couldn't fault it!

  • 5
    « Great hotel »

    I stayed here for 3 nights with my partner. The beds are comfy, the breakfast is nice (but finishes a little early) and the gym is very good quality compared with other hotel gyms I've used. It's ideally located for shopping and is walkable from the central station, but also close to a metro station if you'd prefer that. The only negative I found is that I had no control of the AC so when it was hot all you could do was open a window which didn't help much. The staff are very helpful and friendly and there is a free coffee machine in the lobby which is good!

    3
    « Nice hotel, good location and godd breakfast »

    I think the hotel was nice and very well located. We took a room for 3 adults and the sleeping sofa was very small and unconfortable. But we liked the breakfast and we could have coffe, te or chocolate for free in the loby.

    4
    « Centrally located, Good facilities »

    The hotel itself is good but it's quite confusing to start with as the reception area and the breakfast room is in one building but the hotel rooms are in another building (although very close to each other). You have to use key card to enter the front door, the stairway, the door to your room level and then to get into your room. Even to go into breakfast room you have to use your key card. It may be a bit annoying at first but you soon will get used to it. The worst part was the internet connection wi-fi in the room; I could not get any. Unless I went into the common rooms! However the facilities were great - comfortable sofas in the common room, ice cubes dispensers, water cooler dispenser, sauna, coffee machines (unlimited)

    4
    « Comfortable and courteous »

    Although not the most central location it is easy enough to walk to the main city area. There are a few restaurants in close proximity. We selected the hotel on the basis of price and general location and it worked well enough: taxi from station was about 100Swedish Krone. Rooms are small, well serviced and the breakfast substantial and with plenty of choice. The 'bar' is rather a selection of limited range of drinks available from the front counter

    2
    « Do not recommend this hotel, we got a very small basement room. »

    I can not recommend this hotel, we got a very small basement room. We were 3 and asked for a room that fit for us. I have never known it had hotel room in the basement, where pedestrians can look down and into the room. The room was very small and the bathroom was also very small. We will not come back there.

    4
    « Great value for money »

    My friends and I booked a triple room at the hotel for 4 nights to do some sightseeing and shopping in Stockholm and we got a very good deal for our money. Our room was on the 6th floor. It wasn't anything fancy, but it was rather acceptable. Clean room, kettle for tea and coffee, enough hangers for our jackets, flat iron and ironing board, hair dryer etc. Our biggest complaint: the third bed that wasn't actually a bed. It was a chair bed that wasn't too comfortable for an adult. Also, wifi in the room was slow and not very helpful. Bathroom was smallish and had curtains that couldn't stop water from flooding the floor during showering. Now good things. Breakfast was satisfying, tasty food and enough of everything. There were many people, especially around 9am, but we never had to hustle for a place to sit. There was a water cooler and a coffee/tea machine in the lobby. Hotel also has a gym, luggage room and not to forget, helpful staff. Location: this is hotel's best feature, in my opinion. It's very well connected to Stockholm's attractions. Many places are within walking distance (if weather permits). It takes 6-7 min to Konserthuset, 15-20 min to Central Station, 25-30 min to Gamla Stan, for example. Or, you can invest in Travel Card an use public transport at your will. Nearby metro station - 5min walk - is Hötorget metro station (green metro line). We also used Bus No 2 a lot. Don't forget to buy your ticket in advance, though! There are some pubs, Coop supermarket and 7-Eleven store near the hotel. All in all, good for short time staying, great as a starting point for sightseeing and shopping and great cost/benefit ratio for an expensive city such as Stockholm. Not so great if you have some business to do using wifi.

    4
    « Nice Service, friendly staffs »

    Nice hotel, we need a triple room, and this room has 4 beds which you can fold up if not needed. There's free coffee and tea at the lobby (though no kettle in the room), something I never encounter before, very nice. Staffs were all very friendly, extremely helpful and welcoming. Breakfast was good. Location wise, there are a lot of pubs around, doesn't feel too safe if go back to the hotel too late. Our room is on ground level but from the outside our room is like on the basement. If you open the window blind, people outside can see inside. The room's air conditioning is central controlled. We couldn't adjust the temperature (too warm). The window grill is quite wide apart, we didn't feel safe at all even to open the window a little bit. Because outside the window is directly street area... I asked the receptionist about the air conditioning, she told me I could borrow a fan...which I did.. but the fan emitted foul, burning smell once we turned it on, and the air that it blew was warm air.. LOL... we don't understand the fan. So we didn't use it. Luckily it got cooler in the middle of the night. I wouldn't stay here if it's summer... Another thing with this hotel is that, if you need to put your luggage, they'd open the luggage room for you and you put it / take it yourself. There's no tagging. Anyone could have taken your luggage. I supposed Scandinavians are more trusty people but you never know what kind of tourists you'd get you know......

    3
    « Good Location & Service...Avg Rooms »

    The hotel is well located with most attractions within 2-3 mile. For a family of 4, the rooms were a little cramped, but comfortable. Great breakfast, plan to be there before 9am as it gets v crowded. The staff is very friendly & helpful. On the flip side, the bathrooms were tiny and poorly designed. Water all over the place after a shower. Expensive at c£150 a night, but I suppose that's to be expected for Sweden !

    5
    « it serves its purpose »

    That's a pleasant Hotel not too far from the city centre close to metro station,restaurant and supermarkets. Cozy and comfy room, breakfast in the morning was adequate and also good amenities to use at the Hotel lobby like mulled wine, tea, biscuits, soft drinks..... The only complaint I would address to this Hotel is that Stockholm in December was too cold :)

    4
    « Good value »

    The hotel is well located with easy access to the city center. The staff was helpful. The hotel serves a good breakfast with lots of choices. The gym is better than most hotel gyms I have been to. I certainly can recommend this hotel.

  • 3
    « No windows! But.... »

    The windows in our room was partially closed But... Who cares! The lives its outside The hotel is comfy and close of everything. Good breakfast! Nice and newest gym and sauna (was close when I try to go!)

    4
    « Great hotel! »

    We stayed here recently for a total of 3 nights. The service in reception was great ? all staff very friendly and very helpful. The location was quite good ? not in the centre but not too far to walk and near restaurants, bars and public transport. Our room was in the main building on the 6th floor and clean and good. We had a safe and tea/coffee making facilities and comfortable beds. There was plenty of hanging space but no drawers ? fortunately we were able to keep our case to hand for easy access to non-hanging items. The only drawback was the bathroom ? it was very small with a wet floor shower where the water didn't run away properly ? it also had a black shower curtain which made the area very gloomy!! It was also very hot as the towel rail could not be turned off!! It was very quiet at night and there was cold water available in the hallway which was good! The breakfasts were very good with lots of choice, including a waffle making machine and free coffee in reception over 24 hours. We had to check-out before breakfast started but the hotel provided us with a box containing 2 juices, 2 sandwiches and 2 apples ? a very nice touch which we've never experienced before! All in all, a very good experience for what we paid ? shame about the shower!

    4
    « Very good hotel and location »

    I stayed 3 nights here and enjoyed my stay, will definitely come back to this hotel in the future. It is in a very central location which is perfect for commuting via the tube, and a 20 minute walk to central train station.

    4
    « Good hotel , nice location! »

    Stayed here just for a night. Found the hotel very neat and tidy. Location is very nice. Very close to the main city. We could easily walk down to the harbor from the hotel. The breakfast spread is also nice, they can just add few more vegetarian options,but otherwise also it's good.

    3
    « great breakfast »

    the location is good - close to the subway and most of the main sights are in walking distance; the rooms are small and very basic (e.g., no fridge); the Swedish breakfast is simply great; there is nothing really on the negative side; to have a room in the 2nd building is inconvenient, especially when it is raining or cold (breakfast and reception are in the main building), and on Fri&Sat night the nearby pub can be a little noisy

    3
    « Good Value »

    This was a very good value hotel, but not the fanciest. It was clean and simple and it had a great breakfast so for the money we paid I was very happy - however it is rather basic. Its location could be slightly closer to the town, about at 10/15mins walk to the old town but very close to the subway. Overall we were very happy with it for the money we paid.

    4
    « A good choice when in Stockholm, come to the Kom! »

    This is a mainstream, nothing-out-of-the-ordinary, but quite good and decent hotel quite central and at an ok price. We walked some 20-25 minutes from the Central Train station to get here, an option would off course be to take a cab, but we enjoyed the walk. Tucked away in some of the smaller streets this hotel occupies not one, but actually two locations. Not a big deal, but if you end up in the one on the side, you have to walk outside to get to breakfast, sauna, fitness room, the reception etc. The service in the reception was excellent, check in was done in an instant, by a professional and very polite young man - a good start! We had to walk over to the other building to our room. To get in, you use your room key. You might as well get used to it, because you use the key also to use the elevator and even to get in to the breakfast restaurant. Be also aware, that if you come in late in the evening, you will need a code in addition to the key to get in. This code is printed on the key folder that you get upon check in. The room was a bit on the smaller side, especially the bathroom, but not tiny. Modern, good sound isolation, very comfy beds, flatscreen, a safe, no water boiler/coffee maker, no mini bar or fridge. But out in the hall there was an ice vendor and a water tank. And I do believe there was free coffee in the reception/lounge. They had fitted 2 chairs and a small table in the room as well, and a small desk. Good pressure in the shower with plenty of hot water. And a shower cabinet that actually worked - no water out on the bathroom floor! The breakfast: quite good, with most of the stuff you would expect to find. Lacked some fish/herring to my taste, more choice in cheese and some more yoghurts, fruits and healthy choices. Why not some smoothies...? The buffet area in the breakfast restaurant is very small, hence, queuing and very crowded. All in all, you cant go wrong with this hotel. It doesn't stand out, but it delivers as expected and we had no negative experiences, and that's fine with me!

    5
    « Caring staff, outstanding breakfast »

    We spent a week in this central Stockholm hotel. The staff were terrific. When we first arrived, the reception spent one hour trying to sort out a more suitable room than the one that they had earmarked for us. The beds were comfortable and the bathrooms are wet rooms. The spread laid out for breakfast was more like a picnic at Glyndebourne than a start to a Swedish day. There is free (any kind) coffee available all day long.

    4
    « nice, cozy hotel »

    This was a nice hotel, a nice stay, I recommend it. Close to the main Stockholm avenues, walking distance from the city center. Nice and spacious rooms, very well cleaned. Friendly staff, very helpful and always available. Breakfast was the expected for this type of hotel, although it could have more fresh fruit and bread. I ended up having I light dinner at the bar and the raspberry pie desert was just awesome!

    4
    « Excellent hotel »

    Highly recommend this hotel for its location and the best breakfast. Extremely friendly and helpful staff and always very accommodating. It is a walking distance to everything for tourists. This hotel is a walking distance to the central train station so it makes it easier for those who travels by train. Walking distance to trams and buses. Most people speak English so it is not a problem for tourists.

  • 5
    « Nice cosy hotel »

    Very nice hotel in the city center, very professional, ready to assist, clean rooms. Great experience, will come back! Fresh coffee and tea 24 hours for hotel guests, delicious breakfast, variety of breakfast offerings.

    3
    « Comfortable in good location »

    Comfortable hotel in Sthockholm's city centre near Hötorget and alot of stores and restaurants. Walking distance to everything you need and comfortable rooms. The bathroom in our hotel room felt a bit old and funky but clean. The hotel do not have any guest parking at all and refer you to the on-street parking (and it's not easy to find available street parking in Stockholm city). If you are lucky you get a parking spot in a garage nearby (which is quite expensive in Stockholm). The breakfast was good but the look and atmosphere of the dining area felt more like a school canteen than a hotel dining room.

    4
    « Great »

    Everything was really good. Clean rooms, helpful staff, fresh and delicious breakfast, great location in the heart of Stockholm... We will stay at this hotel in our next visit to Stockholm and we advise others to do the same...

    3
    « Split into two for some reason »

    A standard mid range hotel, no surprises here. Clean room, small but clean bathroom and the WiFi seems to work although it makes you like the hotel before you can log in which will appear on your facebook and alert everybody that you stayed in this hotel so be careful if you planned a "dirty stopout" with anybody else except the wife. Breakfast is standard Swedish hotel breakfast, mostly international with a slight twist. Central location is nice, walk down to the main street fairly easily and about ten minutes walk from the central station. Good range of restaurants easy walking distance, shopping and Lidl/Coop supermarkets nearby.

    3
    « Business trip »

    A good hotel for a business trip, with a reasonable sized room, and good amenities. Good breakfast buffet. The hotel was a bit out of centre for sight seeing but good for my needs, and on the metro. The hotel is in two parts with an annex in another building where I was staying; breakfast was in the main building.

    2
    « Not very good »

    I stayed here for one night, when on a business-trip in Stockholm. I would have to say that I was very dissappointed in the hotel. The location was nice, which is basically the only plus. The rooms didn't seem very clean. The staff was friendly, but highly recommended the lasagna in the cafe downstairs, which was very dry and not very tasty. The breakfast had only two warm options, bacon and undercooked scrambled eggs. If I can help it, I will not be coming back.

    4
    « Central hotel for a weekend trip to Stockholm »

    Kom hotel in Stockholm gives great value for money. Free coffee, biscuits or chocolate in the foyer helps you to feel comfortable. Together with very helpful service staff, clean and well furnished rooms, free and well functioning WiFi , a rich breakfast and a central location for shopping, the hotel is very recommendable for a short stay in the beautiful city of Stockholm. The main shopping street is just a 10 minutes walk away.

    5
    « Would stay here again! »

    Great hotel, especially for the price, can't think of any negatives! There was free hot chocolate, tea, coffee and even glögg in the main lobby; there's a second building with an unstaffed lobby on the 4th floor which offers tea/coffee but not hot chocolate, so the man on reception filled us up a cup of chocolate powder to take over there! We asked for rooms by the courtyard (as they are apparently quieter) and that's what we got, perfect. There was free wifi, and computers in the lobby with free internet access. Breakfast was plentiful, even close to the end; I was able to have scrambled eggs on toast with bacon, fresh melon, cereals, and you can make your own waffles and top them with a choice of jam, whipped cream and Nutella - delicious! Beds were comfy, rooms were clean and all appliances worked properly, there was a hairdryer in the bathroom and iron/ironing board in the wardrobe, and plenty of plug sockets. Great location; the nearest underground station is less than 5 minutes walk away, and the Coop supermarket only a couple of minutes, plus the bus to Djurgarden is only a 10-15 minute walk away. Gamla Stan is about a 25-30 minute walk away, and it is a very pleasant walk. Really nothing to fault about this hotel, would strongly recommend, and if we're ever in Stockholm again we'd definitely stay here!

    5
    « The perfect single room »

    I never felt so much at ease in a single room, I had really a lovely time there. It was the best thing of this place and when the best is the room, well I would say the hotel made the winning goal. The room was spacious enough for me and my belongings, it had a comfortable bed in a corner, a desk and tv. Then there was an extra space with a soft carpet, an armchair, a lamp and a little table, I loved to relax there. All simple furniture, but modern and in order. There a big window and the lighting system is good, so that it's always full of light. Same for the heating, I was there in winter and it was always perfectly warm. The bathroom was new and it featured a wonderful shower, hot and powerful at any time. Everything was perfectly clean. A rich and various buffet breakfast was offered in the main building, whereas in the second one where my room was located it was possible to have tea and apples for free. The position is very good, in a quiet street but close to a metro station. Due mention for the staff: very nice, competent, helpful... you rock, guys! And for an expensive town like Stockholm the price was not high. I couldn't find anything better!

    5
    « very clean central hotel »

    great location. stayed for 5 nights with my family. walking distance to shops and restaurants. Hotel is clean and staff very helpful and friendly. Very good breakfast and free coffee/hot chocolate in lobby 24hrs. Highly recommended.

  • 4
    « Good hotel, nice location »

    Although the overall aspect was not highly appreciated, the stay was nice. Room is quite large (we stayed in a special room designed for disabled person) Still the bathrooms need quickly a renovation. Breakfast was very good .

    4
    « Very good »

    This hotel was comfortable and convenient. We arrived early so stored our luggage so we could enjoy the city. The staff organised taxis for us and the breakfast was very substantial if you chose it to be. Only niggle was the quilt a little narrow for the bed- no overhang at all. Loved the notepads with sudoku - kept kids and grandpa quiet!

    3
    « Decent hotel »

    A decent hotel with good and helpfull staff. Very central in Stockholm city. The standard of the room is good, quite large rooms with a decent bed. Breakfast was very good but the lunches was ok (at most) since we were quite a large group and there was no bar, everyone had to squeeze into the relatively small lobby. They served beer through the reception at decent prices by Swedish standards. Overall I was satisfied with the stay but it was nothing extraordinairy. Would I go here again? Yeah.. Possibly

    4
    « Very nice : ) »

    Very nice and helpful staff, great location around 15 mins walk to central station , amazing breakfast. Room was clean with comfortable bed. Bathroom is a little bit old but it wasn't a problem at all. I can recommend this hotel for everyone : )

    4
    « Stayed twice quiet comfortable »

    We stayed 2 nights & returned 3 days later for another 2 nights both rooms were comfortable & Clean, The weather was very hot, so a water cooler was on each floor for guests to use. The staff were helpful, breakfast had a complete range for food or all nationalities. The rooms were average size but comfortable.

    4
    « Nice place to stay »

    I would definitely rcommend travellers to stay at this hotel, because of the support staff, cleanliness, nice breakfast. Prices are a bit high though, comparing to the amenities offered in the room provided and the size of the room. Bathroom was a bit small. Overall a nice place to stay as it is within the centre of the city.

    5
    « I'll come back »

    We stayed at this hotel for 3 nights. The hotel is 10 minutes walk from Central Station and also close to the center. Staff is very friendly, room is large enough with daily cleaning. I loved the shower and the decoration in room. Breakfast is a feast actually. I'll come back here

    2
    « Disappointed: really noisy room and old amenities »

    I was transferred to this hotel from another Best Western in Stockholm because they were overbooked. Unfortunately my stay here wasn't very impressive. The room was very loud, I could literally hear people talk on the street. They were close to the main road so the traffic was going all night long. Amenities are old as well. I would say not to stay there unless you don't have another choice.

    1
    « Great Breakfast but dungeon style rooms »

    Nice location in a quiet subarb; 5 minutes walk from tube station; tiny windows in the room; where main windows should be is a large wall blocked off - which is odd as room overlooks the main road. Superb buffet breakfast with waffle making facility - just smear butter onto waffle maker and pour in pre-made egg emulsion kept in cups on the side. Add clotted cream and jam - just heavenly,

 

Getting to the hotel ...

All directions
·From: Stockholm. Take Metro, T-Centralen, T-Radmansgatan. By car, take Sveavagen, Tegnergatan, Dobelnsgatan. Or Birger Jarlsgatan, Radmansgatan, Dobelnsgatan to the Best Western Kom Hotel Stockholm.