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Best Western Hotel Bentleys, Stockholm

3.5/5  - basé sur 660 notations.
Drottninggatan 77, 111 60, Stockholm, Sweden - See map
Best Western Hotel Bentleys - Exterior The Best Western Hotel Bentleys is ideally located in the center of Stockholm. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Hotel Bentleys! Built in 1905, we are a property with 119 guest rooms located in the city area. We are 40 kilometers from the Stockholm-Arlanda Airport. Enjoy your stay.

Best Western

Hotel Bentleys

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Hotel advantages

  • 24-hour front desk
    24-hour front desk

Guest reviews

In partnership with tripadvisor fr
based on 662 guest reviews
NOTE ISSUED
Excellent
123
Very Good
252
Average
182
Poor
70
Terrible
35
REFER TO NOTICE
Business Business
154
Couples Couples
223
Family Family
58
Friends getaway Friends getaway
102
Solo travel Solo travel
85
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A lovely stay"

5
05/11/2018

On arrival I found that I had been upgraded from a small single to a standard single. This was a nice surprise until I found that the room was on the first floor and overlooked reception and the central courtyard. I could hear the music and people talking which was not great. I returned to reception to ask if I could move rooms. This was no trouble and I was upgraded to a lovely quiet room on the 5th floor. The staff were brilliant, the room was excellent, the breakfast was great and plentiful and the old-fashioned lift added a real touch of character. All in all, a great stay in a great location.

"Average "

3
13/10/2018

I was impressed by the interior of the lobby/courtyard when I checked in. I got a single room facing street upon my request after reading the reviews here which was absolutely right - my top floor room facing street is much better, room is opened to a big balcony and can access some fresh air. But, the room is so tiny which I expected after reading reviews here, it is clean and tiny, but it got kind of cold at night. Bathroom is good size but also cold, no heating in October yet I guess. The shower is fine, but the wall between shower and toilet is so small it is really useless, water ended up everywhere. Most disappointing is the breakfast, it is just so basic, nothing special and not very good quality. This is not up to a 4 star standard. Overall it is not a very good value, but OK!

"Brilliant "

5
16/09/2018

Just got back from our stay and honestly couldn't fault this hotel. On check in the reception staff were so friendly. We were located in room 411 which was fab... small... but just want we needed. We were only in the room to sleep. The shower was lovely looks newly renovated!! Location is perfect!! Close to everything we needed. Lots of bars and restaurants near by and plenty of shops. The breakfast is amazing!! Filled us up right round to dinner Highly recommend this place

"Very noisy"

3
13/09/2018

Rooms with window to internal patio / restaurant are very noisy , the roof on the top make Echo and even you ask Maria t reduce music - she looks at you like crazy , so stuff not consider with clients at all On the other hand ; location very good 15 min from many attractions, breakfast good too Some rooms very narrow And if you order twin bad - hotel will not give you !!!

BW_HotelBentleys, Manager at Best Western Hotel Bentleys, responded to this review
Thank you for your review. I am glad that you liked our location and our breakfast. Besides the rooms facing the glazed inner courtyard, we also have rooms facing the street. The type of bed (double or twin) is on request and we always do our best to meet our guests requests. I hope you will come back and try our hotel again! Regards, Patrick M. Hotel Manager

"Well-situated hotel for Central Station"

4
05/09/2018

Bentleys is not a luxury hotel and doesn't charge luxury prices. The rooms don't have air conditioning which might be a problem in hotter weather. The rooms aren't big and a single room (which I was not it) might be TOO small. But there are plus-points: it's only about 10 minutes' walk from Stockholm's Central Station; the staff were friendly and helpful; the central breakfast-area (in the court in the centre of the hotel, but roofed over) is pleasant and the breakfast itself was attractively presented. Not a good choice if you want to spend a lot of time in your room - but most travellers don't want to do that.

BW_HotelBentleys, Manager at Best Western Hotel Bentleys, responded to this review
Thank you for taking your time and writing such a nice review. I am happy to read that you liked our location, our breakfast and our staff. Regarding the heat we are looking at a good solution to be ready for next summer. Welcome back soon again! Warm Regards, Patrick M. Hotel Manager

"Be cautious: room 109 is horrible, even for your pet animals!"

3
23/08/2018

Difficult to have a definitive statement about Bentleys: on the first day, temperature was in the range of 30/32°C, the lady at the desk was not particularly welcoming and gave us this terrible 109 room; after climbing the stairs with a heavy luggage, we could discover a closed room with no window opening and a view limited by the building across the street; looking for the air conditioner, it was just absent and I came back to the reception with this lady offering for free an electric fan with this opportunity to come back to the desk on the following morning for a possible different room. If I had a pet animal I would refuse this 109 room to host her, the only left possibility is to store luggage in this horrible place located over a pizzeria with the only floor separating this "sleeping" room from the restaurant. No need to precise that my request, when booking the room, was "silent room, open view, and upper floor": we just got the opposite! Fortunately, this not welcoming lady was out of the office when I came back to ask for the manager and a very positive guy gave us a room worth living it. Breakfast is ok and personnel do their best when the not welcoming lady is not at the desk. Bentleys has no air conditioner in any room and is ideally located in the very centre of Stockholm, from where you can easily walk and visit any place in the old city, around the harbour or Djurdarden with the Vasa museum, Tivoli or the zoo and ancient houses from Sweden.

BW_HotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear guest, We apologize for this, I have wrote you a response on your Booking.com review. Please contact me if I can assist you any further, Best Regards, Danijela Anusioc, Front Desk Manager [email protected]

"single room on the 4th floor"

1
11/08/2018

in spite of the qualities of the service( check in,breakfast...) I would not recommand this hotel:single room much too small(about 7m2)and too expensive.No climatisation,35`,no repairing nights, I caught illness.

BW_HotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear guest, Thank you for taking your time to write a review, it helps us to improve ourself. It is misfortune to hear that you experienced the room as small and that it was too hot. We have a few single rooms called single small and then we have bigger single rooms called single standard, I guess you booked one of our smallest room. Since the building is old and historic it does not have AC installed but we are looking at an solution for next summer since this will take time to install. We try our best to provide our guests with fans and cold beverages and also have rooms with street view where you can open window to get fresh air. This summer has really surprised us with this heatwave. I hope you will give us a new chance, Don't hesitate to contact us if you need any more assistance, Best regards, Danijela Anusic, Front Desk Manager.

"Comfortable rooms, but awkward to navigate"

3
27/07/2018

This hotel is in part of the pedestrianised zone, and we got off the bad start when our tax dropped us off two blocks below and vaguely pointed up hill. The signage was not obvious until right upon the Hotel, and then there was the difficult ascent from the streets with our luggage. Once inside, the lifts came in to play and ascent to our room was more straight-forward. The room was small but comfortable, with a window opening on to the courtyard where breakfast was served. While not an expansive buffet we found the breakfast quite good. This is a nice hotel but best suited to the younger generations given the access issues.

BW_HotelBentleys, Manager at Best Western Hotel Bentleys, responded to this review
Thank you for taking your time and writing a review. I am glad to read that you enjoyed our breakfast and found are rooms to be comfortable. Welcome back again! Regards, Patrick M. Hotel Manager

"Too hot to sleep"

2
23/07/2018

I have returned home today from my weekend staying at this hotel. Pleasant hotel, staff, breakfast BUT very little sleep due to heat. No air con, no air. My room faced the inner courtyard which is covered in glass with just a few small windows thus trapping the heat. I would not stay here again even if the weather was cooler. An unpleasant experience until the hotel installs more windows or a sliding roof.

BW_HotelBentleys, Manager at Best Western Hotel Bentleys, responded to this review
Thank you for your review. First of all I am very sorry that you had an unpleasant experience due to the heat. Unfortunately we do not have air-condition at the moment but are working to solve this problem. But I am surprised that you would not stay here again since the only issue was the heat. Welcome back in another season! Regards, Patrick M. Hotel Manager

"Missing the aircon"

3
22/07/2018

Well, this is a nice place with a very good location. We went to visit when it was 30 degrees in Stockholm, and with no A/C or windows for fresh air this was horrible!! We had a small fan, but wasn't for much help. I was literally laying still in my bed while sweating. Hopefully the hotel learn and do something about this HUGE problem. Anyhow, good breakfast, good location and charming(but small) rooms!

BW_HotelBentleys, Manager at Best Western Hotel Bentleys, responded to this review
Dear Kamilla, Thank you for taking your time and writing a review. I am glad you liked our breakfast, location and our charming rooms. However I am very sorry that we do not have any AC. We are aware of the problem and are trying to solve this at the moment. Welcome back again! Regards, Patrick M. Hotel Manager

"Mixed feelings "

3
16/07/2018

We stayed here for five nights in the middle of July. Here are our opinions: Pro: location - 13 minutes walking distance from the central bus station. Tourist area starts from here. Many restaurants and shops are nearby. Jappi, Sushi and wok, is next door and is pretty good. Palace and old town are only 15 min walking distance. Staff are kind and continental breakfast is good. Cold water, tea, coffee, apples, and cookies are available all the time. Con: hot - They do not have any airconditioning at lobby, nor in our room. The big atrium, where lobby is located and breakfast is served, is covered by glass ceilings and heat is trapped here like a greenhouse. So, it is always hotter here than outside. The windows of our room are open to this atrium. Hotel does not have an airconditioning. They provided us with a tiny fan. Our room was very hot and we could not sleep well at night. Americans who are used to sleep at the airconditioning room will have a tough time to sleep here during summer. But, winter might be o.k.

BW_HotelBentleys, Manager at Best Western Hotel Bentleys, responded to this review
Thank you for taking your time and sharing your thoughts about your stay. I am glad to read that you liked our location, our staff and our breakfast. These are all important factors in a hotel stay. However I apologize for the lack for air-condition. Sweden is experiencing a heat wave and it is our hottest summer in history. Just as you wrote all we can do is to offer fans and free ice-cold water in the lobby. I hope you will come back again when it is cooler outside. Welcome back! Regards, Patrick M. Hotel Manager

"Awesome little place!"

5
09/07/2018

My sister and I booked this hotel on advice from a friend. So glad we made this our base while in Stockholm! Staff at the hotel were friendly and accommodating and made us feel at home. The room was tiny but had access to the roof terrace overlooking old rooftops. We really loved this place and would highly recommend it to others. Easy to find, walking distance to attractions and close to some lovely cafes and restaurants. Would definitely return here

BW_HotelBentleys, Manager at Best Western Hotel Bentleys, responded to this review
Dear Ivanka, Thank you for taking your time and writing such a great review. And thanks to your friend who adviced you to stay with us! I am very happy that you enjoyed your stay with us and of Stockholm. It would be an honor to have you as a guest with us again. Welcome back soon! Regards, Patrick M. Hotel Manager

"Good hotel"

3
01/07/2018

I stayed in there for two times. Generally their breakfast was really good and it has a nice location. It was totally good at my first visit but in my second visit, i did not like at all. Because during the breakfast hours, all noise came into my room due to the bad isolation. And even though i put do not disturb sign to my room door, the person who is responsible from cleaning entered to my room. It was little bit annoying. But generally they have really nice staff and you can drink free tea-coffee for all day. It is worth!

BW_HotelBentleys, Manager at Best Western Hotel Bentleys, responded to this review
Dear Duygu, Thank you for taking your time and writing a review. I am happy that you generally like our hotel and our breakfast. However I am very sorry that the cleaning staff entered your room when you had the 'Do not disturb' sign on. That should never happen and for that I apologize. I do hope you will come back to us again soon. I wish you a warm and sunny summer! Regards, Patrick M. Hotel Manager

"Outstanding front desk"

5
22/06/2018

I had left my mobile phone in the taxi that brought me to the hotel, noticed it missing half an hour after check-in. I had no receipt of the taxi ride, no driver or company ID, nothing to get hold of the vehicle. The cheerful, calm, professional and very competent staff at the front desk, Fanny, was incredibly helpful and resourceful and managed to get the phone back within an hour. Amazing! Thanks so much, again. Also, the inner courtyard is gorgeous, the breakfast delicious and the location really good if you want or need to stay in this part of town.

BW_HotelBentleys, Manager at Best Western Hotel Bentleys, responded to this review
Thank you very much for taking your time and writing a review, and especially for the five stars to us. I am glad to read that the front desk staff were able to retreive your phone and show their excellent service skills. I will make sure to forward this to Fanny! I hope you will come back to us soon again! Regards, Patrick M. Hotel Manager

"Very good location"

4
20/06/2018

The hotel is situated on the main shopping road and only a 10-15 minute walk from the main railway station. Quirky hotel with a stunning main entrance hall where breakfast is served. Can get a bit hot as it is not air conditioned and has a glass roof. Bedrooms quite small but perfectly adequate for a city break hotel. The bed was really comfortable and the shower was excellent. Things to be aware of - no air conditioning in the room although lovely big windows you can open and no safe in the room. Breakfast was continental mainly but very good and lots of it. Staff on reception were always happy and friendly and able to answer any questions we had.

BW_HotelBentleys, Manager at Best Western Hotel Bentleys, responded to this review
Thank you very much for an excellent review! It makes me glad to read that you enjoyed your stay with us and had a pleasant experience. I wish you a warm welcome back to us anytime soon! Regards, Patrick M. Hotel Manager

"Good Value for Money!"

4
10/06/2018

This hotel is located in the one of the most happening areas of Stockholm. It is close to a lot of good multi cuisine restaurants, Central station and if you are in good shape you can walk pretty much all the tourist locations in Stockholm. The breakfast spread is awesome with a good selection of hot and cold breakfast... The staff at the front desk is very pleasant and helpful . Couldnt have asked for a better deal for such a good location . The street also has all kind of shopping stores for both souvenirs and otherwise. My husband and I really enjoyed our stay here and wish we could have stayed here. The only con is the room was small , but given that we spent our time only for shower and sleep , it was perfect .

BW_HotelBentleys, Manager at Best Western Hotel Bentleys, responded to this review
Thank you very much for a well-written review! I am happy that you enjoyed your stay with us and also that you enjoyed our beautiful city. I hope you will come back to us soon again. Regards, Patrick M. Hotel Manager

"Ideal location"

5
18/05/2018

Lovely property with classic architecture, comfy, cosy, walking distance from all important areas. Located in the main shopping road in Stockholm, we managed to do all of the sights by walking - super close to underground and the main train station leading to the airport.

"Worth for money"

4
06/05/2018

Hotel was worth for the money. Located about 1km far from Stockholm Central Train and bus station. Also very close to the main shopping street. Staff was helpful. Rooms are spacious enough when you compare other hotel room, especially in Stockholm. Breakfast was good.

"Best place to stay close to Old Town."

5
01/04/2018

When I arrived, I was told that somehow a booking company canceled my reservation, and hotel was full. However Kristina at Front Desk came to my rescue and solved the problem. Single bed for one night and then 3 nights in a very roomy queen outside (street view) room. Breakfasts were quite complete. Easy walk to Old Town. Front Desk staff was always extremely helpful. Enjoyed my stay and hopefully will return. Ask for room with outside window.

"Only location is great"

3
22/03/2018

The location is rated the most, and surely it is so. Otherwise, the hotel is pretty much average and definitely not a 4star hotel. Few month ago we were staying in 4stars hotel in Vienna and that was a very positive experience! Do not agree to stay in room with windows to inner yard. The hotel has inner yard made as atrium. It looks good, but to sleep with it it's impossible. The room we had was very small. And we knew it. However, during the booking there was no mention, that the windows will be to atrium! So, as the room is small there was no air at all and when you open the window, all noise, and talks and breakfast sounds and smells in the morning are all the way with you. Good sleep was impossible. Breakfast is absolutely ordinary, nothing special, definitely not a 4star experience. However, the stay overall was quite cheap and good located, but not sure to repeat it again.

"Great location "

5
03/03/2018

A very well located hotel, right in the heart of the city. It's at the ‘top' end of the main pedestrian road. Many places are an easy walk away, including cafes, bars and restaurants. The hotel has a covered courtyard where the dining facility is also located, along with reception. On approaching the hotel you might get the wrong impression as there is just the double door entrance visible. Ringing the bell gains swift entry. The reception and the receptionist provided a warm welcome and was quickly dealt with. The rooms are certainly compact but provide everything necessary and were spotlessly clean and very comfortable. Breakfast provided for every reasonable taste from cooked to continental. There is also a 24hour refreshment table in the reception courtyard as well as comfortable seating. The rooms have excellent modern bathrooms - including a hairdryer. All in all, a useful city centre hotel with superb staff, an excellent breakfast and reasonable value.

"Wifi situation ruined the hotel"

2
19/02/2018

Unfortunately this hotel only has wifi which caters to paying customers on lower levels. If you have paid for a room and have the misfortune of being placed in a room on the fifth floor, the wifi does not reach you. In 2018 it should not be difficult to provide wifi that all customers can access. I could understand if it maybe didn't reach the fifth floor in the early 2000s, but we are no longer in the early 2000s. So many people rely on wifi, for business, leisure, planning their travels, contacting friends and family etc. and for a good hotel in a CAPITAL city to not offer this basic service to all customers is frankly a disgrace. The fact that the hotel was otherwise mostly good is the only thing that saved this from being a 1 star review. Last night I tried to call home using wifi and was disconnected no less than 6 times because the wifi was not strong enough and did not stay strong enough for a basic Facebook phone call. I could barely use the Internet in my room (level 5) and was quite frankly relieved to be moving on the next day as the situation was totally distressing and inadequate. This may sound ridiculous over some wifi, but wifi is so crucial these days. Like it or not, the internet is the primary source of information and contact for many people, and to not provide this service to all customers puts those who, through no fault of their own, are deemed unworthy of this basic service in an extremely difficult situation. There were also few gluten free options at breakfast and on my last day my room was not cleaned, but these were minor niggles that I wouldn't otherwise have mentioned if I wasn't so furious about the wifi I felt the need to leave a review. On the plus side, the rooms are comfortable (no heating issues as others have complained of), and the hotel is stylish. The only other issue is the elevator, which is designed such that patrons have to close a gate. In the event that previous users don't close the gate properly, it cannot service other floors. Being stuck on the fifth floor with my luggage as the previous elevator user hadn't closed the gate correctly was quite an issue. Long story short - if you don't want or need a basic wifi service this hotel is excellent, but if you live in the 21st century and own any device whatsoever you are better to take your money elsewhere.

"Location was excellent"

4
30/01/2018

Stayed her during my work trip to Stockholm, didn't know anything about it, but I was very satisfied. Close to lots of restaurants and shops, also really close to Central station without the dodgy "central station area" feeling. Strong and stable Wi-Fi, not too many tv-stations, but I don't really watch tv when in a hotel. Breakfast was a bit dull and tasteless, if it's not included, choose somewhere else to eat. "Fika" is always available, so if you need a snack or coffee you'll find something in the reception area. I stayed at level 5 with my own "balcony". Don't know if they sell my room as a double, if they do, then it's not a lot of space for your luggage.

"A lovely refurbished but old hotel "

5
15/01/2018

Just visited Stockholm for 3 days and had 3 nights in this lovely smart, beautifully situated hotel. Spot on in the middle of the main shopping area of the city. The room was on the 2nd floor at the front overlooking the main pedestrianised thoroughfare. A more than adequate size room and well equipped even to the point of a fan heater to augment the heating! and the underfloor heating in the wet/shower room. Buffet breakfast was lovely with a good selection to suit everyone. Tea and coffee facilities in the room plus complimentary drinks, cake etc available continuously in the atrium. No other meals but being in such a fantastic location plenty of choice in the surrounding area. Staff, especially reception, very friendly and helpful.

"Very nice stay"

5
04/01/2018

The hotel is one km far from the Central Station in the pedestrian street Drottninggatan. The hotel have a inside area (cover with transparent glass) where the breakfast is served and where the reception is. Very nice to stay there and drink a coffee in the morning. We stay in a room with balcony over this area. The room is small but with very nice furniture and very clean. The hotel is walking distance from Old Town, Royal Palace, City Hall and many other Stockholm attraction.

"everything but wifi"

3
21/12/2017

The hotel is all in all very nice... the service, the food, the location, the cleaning, the style, the moring buffet, the smal snacks which are available all the time... was very good BUT the wifi connection was very bad

"Amazing location!"

4
20/12/2017

The hotel is amazingly located in the middle of the city, 10 mins walking from the central station and 5 mins walking from the closest bus stop. The lobby you enter in order to get to the reception is really nice, with an old-fashioned elevator and a very welcoming color. The reception is located in the inner yard of the hotel which is actually the place where you can have breakfast or "special dinner for guests" as we were lucky enough to get on our first evening there. The buffet we had for breakfast included both cold and hot dishes and both sweet and sour meals. Everyone can find something on his or her taste, only the vegans may have a problem since they did not come with too many options for a vegan colleague of mine - just some butter and fruits. The single room is a little bit too small but good enough for a business trip and as long as you do not plan to spend to much time inside. It is very stylish with an old-fashioned touch and with nice nuances of purple. The bathroom is big and you can find anything you need inside - towels, shower gel, hair dryer. I would strongly recommend you to get a room at Best Western Hotel Bentleys in Stockholm if you want to enjoy a nice, pleasant and relaxing stay in the capital city of Sweden!

"Great little hotel in the heart of Stockholm"

5
18/12/2017

Was on a business trip and found this hotel last minute. It has a great atmosphere in the heart of the City for reasonable price. Friendly and very professional staff. Shopping and good diners nearby. Not to miss.

"Lovely hotel but my room was ultra small"

4
22/11/2017

This is a central Stockholm hotel which has a lovely covered courtyard which is very communal and quirky. The staff are really friendly but the rooms ultra small for single occupancy. Literally not enough room to swing the proverbial feline. Clean and quiet but a little bigger would be good.

"Avoid rooms overlooking the courtyard."

3
22/11/2017

Twin room on first floor, overlooking inner courtyard. Courtyard accommodates breakfast area and reception. Window of room opened on to courtyard, so no possibility of fresh air. Room was warm and stuffy. Inner courtyard acoustics strengthen the noise from phones, talk etc. resulting in noisy room. Poor beds, resulting in a bad night's sleep. No bar. Availability of drinks ends at 23:00, so not a place to end the day. Staff starts laying out breakfast at around 05:45, and that is sure to wake you up if staying in room overlooking courtyard. Neat but small bathroom. Colleague arriving later than us was confronted with some kind of water leak in his room, and had to be relocated to other hotel. Average breakfast with machine coffee and e.g. no fresh orange juice.

"No sleep due to noice from the main atrium!!"

1
14/11/2017

The location is excellent but choose the room carefully though - some rooms have windows onto the main atrium. We lived at first floor and could hardly sleep due to noice from phones and people talking e t c . I complained and the nice staff asked me to contact the manager. I did and she offered a discount of 15 % !!! Shame!! I will never book this hotel again.

"Opt for a superior room"

4
04/11/2017

I had booked a standard twin room at BW Bentley's and I knew the room woudn't be a big one, still I was surprised to see how tiny it was. That would have been ok, but the problem was that the windows opened to the inner courtyard where breakfast was served, so there was no possibility to get fresh air into the room. We spent about half an hour in the room and realized it would be a hot, stuffy and sleepless night if we stayed there, so I went to the reception to ask for a room change. The hotel was quite full, but they offered to upgrade us into a superior room for a small extra cost. And what a change! We got a spacious, quiet, airy and beautiful penthouse room! Must gave been the best upgrade ever! The staff at the reception was simply great! Breakfast was quite average, but the pancakes and coffee were delicious. The only minuses were the curtainless roof windows in the room, one above the bed, which made the room a bit too light in the morning and woke us up too early, and the room cleaning, which would have taken place at 16.30, unless we had denied it because we we having a nap after touring around beautiful Stockholm for hours. Anyways, I would definitely choose BW Bentleys again for my next stay in Stockholm,

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear 18madhatter, Thank you for your review. We appreciate all the feedback we can get. We are happy to hear that you liked room 601 and that we could help you out. Our rooms are overall of the smaller size, the largest ones are the Superior and you got the largest of them all. We welcome you back next time you visit Stockholm! Sincerely Ann, Front Desk Manager

"Stay at the heart of Stockholm!"

4
07/10/2017

Twice here and no regret! a bit walk from the train station but the room is very clean and I guess it's very Swedish hotel! It serves nice meatballs for breakfast, the lounge is very modern and cozy. Overall I enjoyed it!

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear Stefano, thank you for your review. We are glad you enjoyed your stay and that you liked our meatballs. Welcome back next time you visit Stockholm. Sincerely Ann, Front Desk Manager

"Beautiful hotel "

4
03/10/2017

Had to walk a bit from Stockholm Central station (chose not to use the metro which would have got us closer) but the walk was only 15mins. Hotel provided great breakfast in the room rate plus drinks, fruit and biscuits available during the day. Lovely lounge downstairs was available for communal time. Biggest challenge was the stairs to get up to the reception steep. There were lifts in the hotel one very old one which was fun the use of you had not experienced one before. Restaurants were close buy but costs in Sweden although less the Norway are more than home (NZ). Rooms had a jug and cups in the room plus TV but no safe.

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear Gabrielle, thank you for your nice review. We are glad you enjoyed your stay. The old lift was built in 1905, the same year the building was completed. There is also a new lift from 2007 on the opposite side of the building. Hope to see you as our guest again! Sincerely Ann, Front Desk Manager

"Pleasant Hotel and excellent location"

4
01/10/2017

Booked a tiny room without windows but bought my own upgrade at the reception : am may be an hotelier of the old school but at my times that was called upselling : on my invoice is stated uppgradering which again an upgrade was an act of courtesy vis a vis guests. Reception and night porter seemed very friendly and so did the (outsourced ? )cleaning and breakfast staff

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear arrendera, Thank you for your review. We are glad you enjoyed your stay with us. Welcome back next time you visit Stockholm. Sincerely Ann, Front Desk Manager

"Excellent value in an expensive city"

5
24/09/2017

I had a very small single room under the eaves at the top. It was comfortable. What impressed me though was the friendliness and care for my comfort in this small hotel. Excellent breakfast, coffee or tea always available, good quality amenities. This is an old building that has been charmingly renovated and offers solid value for price.

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear GreenYvr, thank you for your kind review. We are glad you enjoyed your stay. We hope to see you as our guest again. Sincerely Ann, Front Desk Manager

"Freezing cold bedroom with no heating "

2
22/09/2017

Had a single room on the top floor. Small space but just what I needed. Only problem was the heating didn't work and I woke up sick the following morning. The management couldn't do anything about it as there was no maintenance to look.

"More like a 3.5 star"

4
17/09/2017

The 'single standard' room was booked for me for my 3-night stay. The location is central and easy accessible. From Stockholm C, if your luggage isn't too heavy you can just walk to the hotel which I did both ways. The room I received was surprisingly spacious for single occupancy. I had room to spread out my stuff comfortably. It was a corner room with balcony on the third floor. There was a coat hanging area before entering into the bedroom area. The bathroom seemed newly renovated, everything was working fine and I liked that the floor was heated. The staff was friendly. Now, onto the reasons I cannot give this hotel 5 stars. The bed was too soft and not really comfortable. Even though it's a very tiny twin size, but I really think it could be better. The breakfast was not good for my standard. I stayed in 3 different hotels during my 2-week trip in Sweden and the breakfast at this hotel was not comparable and lower in food quality. It may be good if you compare to most American motel chains and I guess that's why many reviewers have praised the breakfast here. The last issue was the noise from the middle courtyard on the bottom floor which travels up to the room as a result of the hollow structure of the hotel. I could hear echoes until very late at night and then at 6am in the morning when people started getting breakfast. So I didn't get any good night sleep during my stay here. It's such a shame because otherwise it would have been a comfortable stay. I don't know if staying on the fourth floor would fix this issue, but I'm reluctant to return to this property as I need my quality sleep.

"Very helpful staff"

4
16/09/2017

My single room was rather small but for Swedish prices reasonable. I was offered an upgrade on arrival but declined. I should have asked if this would be a free upgrade but didn't. There was no bedside lamp and I asked for one at reception. The second person I asked, Fanny, went out of her way to find one w hich made my bedtime much more comfortable. So, thank you, Fanny. I also needed boarding passes printed which was done very quickly. Breakfast was also very good - buffet style. The hotel is very central and easily walkable from the Central Station.

"Nice and cosy"

4
14/09/2017

Rooms are small but nice. Reseption is very nice. Brekfast is good and the service is exelante. The location is perfect for everyone that want to stay downtown Stockholm. A very good Italian restaurant next door.

"Very disappointing "

2
14/09/2017

Good location. But: Tiniest room I've ever seen. Cleanliness is approximative ( stains on the wall and dust under the bed) Bed is not very comfortable. Room is very noisy. The staff is not professional: the people from the room close to mine were very noisy, the music was loud and they shouted a lot. I first complained at the reception at 7pm. They told me they can't do anything at that time regarding the noise because it is too early. Sorry dear staff: there is no time for noise in a hotel! A hotel is for sleeping and resting ; it is not a night club! Finally I've had to complain 3 times before someone at the reception took into account my request. And at 1am someone talked to the noisy clients. There is no easy access for disabled. I've been surprised to see the receptionist carrying a disabled client on his wheelchair in the stairs at the entrance. The window cannot be opened. Then you can't have fresh air in the room. Finally it is too expensive for poor quality. Even in Stockholm which is an expensive city. This hotel does not deserve 4 stars. First time I am disappointed by a Best Western hotel. Generally they provide the same standard of quality all over the world.

"In the center, still a quiet room."

5
31/08/2017

Old building that was converted into a new hotel. Elevator is antic but the rooms are modern and comfortable. Breakfast is great and a rich buffet in served in a nice internal courtyard. Service is kind and helpful.

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear avishayn2014, thank you for your review and score. Nice to hear that you enjoyed your stay, we hope to see you as our guest again. Sincerely Ann, Front Desk Manager

"Nice but!"

3
17/08/2017

Spent 2 nights at the end of july 2017. Was a nice old bulding, great location, beautiful central cortyard with terffic breakfast. But extreemly small room overlooked cortyard that had glass roof so no outside air ( no AC) . Stockholm not hot in summer but had to have front desk bring in a fan, still to warm for quality sleep.

"A VERY NICE HOTEL"

5
10/08/2017

The Best Western Hotel Bentleys is a fantastic hotel . The rooms are very good . The breakfast is nice and it is a hotel near the center of the town . I think it is one of the best hotels of Sweden . If i return to Sweden , i take these hotel again .

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Thank you for your nice review. We welcome you back next time you visit Stockholm! Sincerely Ann, Front Desk Manager

"Central and friendly"

4
09/08/2017

Previous reviews have noted the friendly staff (check), the great location (conveniently central - walking distance - to shops, restaurants, Central Station, and hop-on-hop-off bus and boat facilities), the terrific breakfasts (big shout-out), and small rooms (quite sufficient for sleeping and showering). The quaint (or antiquated) cage elevator can be tiresome when other guests don't close the cage door on exiting, and it doesn't operate, but that's a minor quibble. I had an unexpected laundry requirement which was horrendously expensive, as hotel laundry tends to be: beware. Despite a previous review, I found the hotel to be quiet, but opening and securing a loft-room window for some fresh air defeated me. A pleasant two-night stay, and I'll certainly return.

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear DerekG50, thank you for your lovely review, we are glad you enjoyed your stay. As we don´t have the facilities for laundry it´s sent of to dry cleaning, therefore the price is higher than if we did it ourselves. We hope to see you as our guest again soon! Sincerely Ann, Front Desk Manager

"A noisier hotel than one this price should be"

3
29/07/2017

This hotel is situated at the attractive northern end of Drottninggatan ("Queen Street") which is within walking distance of the Stockholm central railway station if you are fit and if your luggage has wheels. Otherwise you need an expensive taxi. If the street name sounds familiar it is because further south in the street (which there is full of boring 1970's shops) earlier this year an islamofascist maniac murdered several people by driving a lorry into them in perverse ingratitude for Sweden's generous asylum policy. The hotel is a modernised 19th Century building of 5 floors arranged around a courtyard which has now been roofed over with glass. There is no air-conditioning in the rooms which is the source of the weakness of this hotel. In summer to stop the rooms getting too warm one has to open the windows which all open into the courtyard and this is a permanent source of noise- either braying guests at midnight as last night or the clatter and conversation of the hotel staff at 6 am as they prepare for breakfast.There is more noise too because the self-closing bedroom doors close with a loud thump which vibrates down the corridors. The bedrooms, which are in good condition, are too small if you are in Stockholm on business but they are just about big enough if you are a tourist. I have been here for three summer visits and the visitors have been predominantly Swedish families. The breakfast buffet is good. The hotel does not serve food other than breakfast but there are lots of restaurants cafes and bars nearby.

"Back on track"

4
28/07/2017

A hotel I stayed at several times earlier. Good response from the staff, quick check-in and something has happened to the hotel's ventilation, it's not as hot as before (positive change). And as always free coffee. Good breakfast buffet with a variety of choices, in a nice setting in the courtyard. Is likely to return

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear Janne, thanks for the review. We hope to see you again. Sincerely Ann, Front Desk Manager

"Great location!"

4
27/07/2017

We really liked the location of this hotel! Super close to the main shopping area, but also close to some great restaurants, cool parcs and not too far from the Old City. Room was (very) small, but clean. Best deal is the included breakfast, which is pretty awesome!!! Plus the people were very, very friendly and helpful! Would stay here again!

"Small but perfectly formed"

3
24/07/2017

I arrived at 2:00am due to delayed flight but the concierge was very helpful and booked me in quickly so I could get to my room. The room was a single, with separate toilet/shower and apart from being very small, it was clean and comfortable. Breakfast was included in my room price and is the usual European cold buffet with croissants, bread rolls, meats and cheese etc. It was all fine but I doubt the 4* that has been allocated to it and that is why I have only given an 'average' on here, if it was graded properly I would have given it a better rating.

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear Blueshobo, Thank you for writing about your recent stay with us, and for the nice feedback. We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann, Front Desk Manager

"Comfortable hotel near the train station"

4
22/06/2017

I enjoyed this hotel and stayed 2 nights with breakfast, The breakfast was of good quality and choice, but go early as it gets busy and you have to hunt for seating. It has tea and cofee in the foyer which you can take a seat anytime. TIP - there are fruit - apples,bananas,plums and oranges in the foyer which you can help yourself!

"Room(s) for improvement"

2
19/06/2017

Expectation were managed as this was no intended to be a luxury stay. However, due to very small rooms, endless stairs to reception and the lack of black-out curtains, it still was a disappointment and a less comfortable stay. In a country where summer nights are long, there is no excuse for not having proper (in fact any) black-out curtains. Breakfast was fine and staff were friendly.

"Old style hotel but up to date service."

4
18/06/2017

One could easily miss the entrance to the hotel as it is adjacent to an Italian restaurant. On going through the door (usually kept locked) one sees an old type cage lift going past the lift it opens up into what looks like a large courtyard. This now has a glass roof forming an impressive atrium where the reception is located. This area is also used as a dining area at breakfast. The Reception staff were friendly and efficient and provided a good map of the city. Fortunately we were allocated a room on the first floor so we didn't have to use the lift as my wife is unhappy at using open type lifts. The room overlooked the front main sreet but there was no excessive noise. It was very clean and comfortable with a large TV (only about 6 channels but one was BBC News). There is tea making facilities, no bath but a shower which splashes into the basin area. The buffet breakfast had everything one could want to set you up for the day which you need to as meals in the city are expensive. When one returns to the hotel there is a coffee machine and usually cake in the Reception area. Staff were friendly and there is a luggage room to use after vacating the room. One cannot say the hotel is reasonably priced at nearly £200 per night but on the dates we visited it was one of the cheaper priced hotels and I do not think we could have bettered it for the money.

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear Oldtuggo, Thanks for the nice and informative review. We are glad you and your wife enjoyed your stay with us. Hope to se you again. Sincerely Ann, Front Desk

"Walking in Stockholm"

4
12/05/2017

I stayed at the Bentleys hotel drottningsatan (twice) reasonably priced I had a small room but I did pay the lowest price. Very good breakfast, staff friendly both times had complimentary evening meal but not sure if they still do. Beautiful walks in and around this stylish city hoping to go later this year. Nice pub up the road the Queen's head visited daily for a pint.

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear Royston C, We are glad that you had a nice stay with us. The complimentary evening meal was discontinued in 2014 because of low interest. We hope to see you again a third time! Sincerely Ann

"Attractive pleasant hotel in downtown Stockholm"

4
11/05/2017

I really enjoyed this hotel - it has character. The central room of the hotel is stunning, where breakfast is served, and you can get a beer or wine in the evenings. The single bed rooms are tiny, but it is overall very clean and comfortable. And great location within walking distance to many shops and restaurants.

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear Bakaplin, Thank you for your nice review, we hope to have you as our guest again soon. Sincerely Ann

"Great place, great price, welcoming stuff!"

4
10/05/2017

I have been here for 2-days short visit of Stockholm. While I was searching for an hotel in the city center, I saw its price and made my resevation. First, the location is mind blowing great. It is on the main street Drottninggatan. Just in a few minutes, you can walk to the shopping mall, main metro and train stations. It is also very close to the parliament house. The only thing that I can complain is that there is no street sign of the hotel. You need to look for number 77 on the street walls. When you enter the door, an historical building meets you. The hotel is built around a square hall on which the edges have the rooms. Reception desk and the restaurant are placed on the same hall. Nice architectural detail! The rooms are very small but gives you enough space to spend 2-3 days. Breakfast is good. You can find high quality good with various options. I just suggest the staff to put those little cards writing the content of the food on the desk. Then the guests can easily find whatever they want. Finally I would like to thank the reception desk for their kind and welcoming behavior.

"Location good, the rest not so much"

2
25/04/2017

Yes, the location is great The room was clean. And the staff was very friendly. But the rest - my room was so warm that I slept without blankets (mind you, almost freezing temperatures outside), with a minitiature window that cannot be opened. It was also quite noisy from several directions. Room was small. The breakfast was pretty uninspiring to say it politely. And the bathroom a display of poor taste - I mean, honestly - a turquoise plastic sink, with dark brown floor and lighter brown walls plus an assortment of fixtures - was that really necessary?

"Good location"

4
20/04/2017

I think i made a good choice booking this hotel. It is not a luxus Hotel but it is well located and comfortable. I booked a single standard room and it was not a big one but i had enough space. Decoration: pretty, with a closet, desk, nightstand, lamps, tv... Room: very clean, enough space for one person. The window only faces the interior of the hotel, it was not loud though and enough light comes trough the big window placed on the ceiling of the reception. Bathroom: modern and also very clean. The only thing that the hotel management should think about is changing the beds because the mattress was not comfortable at all. It was a really thin and soft mattres. Maybe for three nights ok, and without back problems, but no more. Breakfast: a lot of options. The scrambled eggs have a weird consistency, maybe they were Eggbeaters? but the taste was ok. They offer some variety of bread, and also the normal stuff like cheese, ham, ricotta, avocado, fruits, boiled eggs, nutella, müsli, yoghurt, etc. In all, it was a good breakfast. Location: the street is well visited. It has a lot of restaurants and stores. It only takes like 10 min walking to the station and i would say ~20 min to Gamla Stan. Staff: very friendly and helpful. I would totally stay there again.

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear Cristina, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay. We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann, Front Desk

"Good location, reasonable price"

4
07/04/2017

This hotel has a good location, very close to restaurants and shops in central Stockholm. The staff is very friendly and helpful, the room was clean, although the bathroom needed some refurbishing. Free coffee and refreshments

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay. We hope to see you as our guest again next time you are in Stockholm. Sincerely, Ann, Front Desk

"Good location "

3
26/03/2017

Hotel is well located within the Stockholm down town. Rooms are however really small. I had booked a room with a queen size bed and there practically is only space for the bed. Service is friendly and efficient and so,if space is not your issue, by all means.

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear, Thank you for completing the survey regarding your recent stay with us. We are sorry to hear that you didn't care much for the room, however, next time let Reception know and we will try and give you a bigger room, or a room that meets your expectations. We never want our guests to leave us unsatisfied. We hope to see you as our guest again. Regards Ann, Front Desk

"Good value, simple hotel in a great location"

4
11/03/2017

Location was great, an easy walk to the city center and despite the rooms being rather small they were clean and had just what you needed. Breakfast was simple but good and you can ask for gluten free options. It was also very helpful to have the front desk open late at night for late arrivals.

BWHotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
Dear Katet20101, Thank you for your review. We hope to see you as our guest again soon. Sincerely Ann, Front Desk

"good value for a BW hotel"

4
24/02/2017

It was a good value for a BW hotel. nice old building right in the middle of the city center, walking distance to many populer loacations. It was the former design office of the famous car brand "Bentley". the courtyard is very nice and the breakfast is served there. bery nice breakfast. hotel and rooms are really clean, but the single bed room was too small.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Bsondal, Thank you for your review, nice to hear that you enjoyed your stay and our breakfast. Unfortunately the building has nothing to do with the car brand Bentley. It used to be apartments and offices before it became a hotel. We hope to see you as our guest again soon! Sincerely Ann, Front Desk

"Nice personal hotel"

4
17/01/2017

This hotel has good location near shopping area and restaurants. Decoration of the room was personal and cosy. Breakfast was decent. The only thing which wasn't so nice was the noise and arrangements of the renovation work.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Thank you for kindly comments, wish you a pleasant day and wish to see you here again

"Beautiful courtyard at night"

5
01/11/2016

Great service from very friendly staff, lovely room - large and clean with a great wet room style shower. no problems at all with the heating and it was very cold outside. comfortable bed. the room looked out onto the covered courtyard, but we were not at all disturbed by noise when breakfast started. There is no restaurant, but breakfast is served in the covered courtyard and there is a great selection of foods on offer - much more than we were expecting for a continental breakfast. tea/coffee/hot chocolate/juices were available all day in the courtyard and there is a small bar too. nearby restaurants were very good for evening meals.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear 4markn, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay! We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann

"very comfortable"

5
31/10/2016

i write in English hoping the hotel staff will read it i spent 5 days in this hotel and I really enjoyed it The hotel is in the city centre good breakfast and staff absolutely kind expecially Ms Lettia I had a problem with the central heating in my room and she provided to change my rom with another one superior I had a very good experience and I suggest this hotel

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Romabetty, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay! We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann Front Desk

"Hotel location is awesome, hotel staff cold but efficient"

5
28/10/2016

We booked in here for a 2 night stay in Stockholm. The location is very convenient, but parking can be a challenge. The hotel was comfortable, but no heating in our room. The breakfast room in the lobby was very good with a good offering of food.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear VicenzaMarco, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay! We are currently looking over why some rooms are cold and we hope this will be sorted shortly. We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann Front Desk

"Freezing experience. Don't stay here."

2
11/10/2016

I stayed in a small single room. The room was indeed small but it wasn't a big deal since I was staying only one night. But the room was REALLY COLD. Outside temperature during the evening was around 3°C and the heating in the room was not working. I complained and first I was offered a fleece blanket. For real! The woman at the reception was nice but she gave me non-sense excuses on why the heating wasn't working: it takes days to heat on the building, etc. I was finally provided with an extra blanket but I had to be literally under them the whole time. Even taking a shower was painful! During check out I complained again and was given -again- non sense excuses like "this is an old building, last month was really hot, it takes days for the heat to work", etc. I live even norther than Stockholm in an old building so, for me, it was just pure non-sense. If I was in the Caribbean that would be OK, but that was Stockholm! Unfortunately for me, I had paid online in advance. I went back home with a cold, that I certainly blame on the freezing room. My take on this hotel: Don't stay there. Winter is coming and you don't want to freeze.

"Good location, but the "3 star" title is misleading"

2
29/09/2016

The hotel was nice, clean and the staff were lovely. The reception/eating area was quite aesthetically pleasing and there was a good selection at the breakfast buffet. However, all the rooms overlook this area, and the windows only open out onto it. This means that there is no real fresh air and you can hear all the noise from the reception and eating area. Breakfast opens at 6:30am so I was woken by this everyday. Even with the windows shut, you can still hear everything - and as it's a large room with high ceilings, the noise is echoey and travels far. The "single standard rooms" are not like what you see on the website. The rooms are very tiny, very narrow with barely any space beside the single bed. The desk is also too small to work on (I was there on business). And as said before, the windows don't open to the real outside, so there's no opportunity for fresh air. This was a little disappointing.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Emily D, Thank you for your review. We are sorry to hear that you didn't care much for the room, however, next time let Reception know and we will try and give you a bigger room, or a room that meets your expectations. We never want our guests to leave us unsatisfied. We hope to see you as our guest again. Regards Ann

"Not good"

2
15/09/2016

It's a shame- this hotel could be so much better with a little effort here and there. The location is great, right in the centre but that's about it. I paid €270 for one night in a tiny room with no external window. Arrived late and found that they had no room service. Also no minibar. Also, an antiquated TV with 8 channels, only one English (BBC World). The decor was hideous - lots of chintz - some people may like this type of 'back in time' look but it was so random, and it clashed with the numerous wires which weren't hidden around the room. The escalator in the hotel is one of those ones where you have to shut the (two) doors yourself, takes an age to move anywhere and fits 3 people max - used it once only and then stuck to the stairs. Checkout was the last straw - they provided me with a receipt without my company address details (which I need to claim my expenses) and then told me that they couldn't change it. The receptionist was excellent, very calm in spite of my growing frustration and it was certainly not her fault - it was with the 'system' - the system which had not recognised my loyalty number when booking, not added my company address and then would not allow the address modification. She kindly agreed to work it out and then email me later. Like I said, she was great but overall, I found the hotel to be seriously wanting and so very overpriced. Disappointing.

"Mother and I stayed here "

4
10/09/2016

Took a double room... Hotel staff are so so so friendly and helpful and the room was farrrrr beyond our expectations for the budget! Really happy with our experience here and the breakfast they offer is small but always filled with food and many swedish breakfast foods for people to try. When the mother visits again I imagine she'll be staying here again!

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Jacqueline, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay! Tell your mother we hope to see her as our guest soon. Sincerely Ann Front Desk

"Nice hotel in city center "

4
09/09/2016

Nice hotel. Great breakfast. Pro tip: ask for a room facing outside, not towards the closed inner courtyard (where the reception and breakfast is) the problem with the latter rooms is that when you open the room you don't get fresh air in but noise from the inside hall. Warning: parking your car in the center of Stockholm (on the street) is a very complicated affair and the police is extremely strict with parking ticket. I got 2, together 160 euros...

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Bjorn, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay! To bad about the tickets. We always advise against bringing your car to the center of Stockholm. It´s very expensive and tricky to find a parking space. We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann Front Desk

"Great Location and Great Value."

4
05/09/2016

I stayed at this hotel for two nights from 03/09/16. The location is really great, pretty much central to everything although quiet and peaceful. Just a short walk to Central Station. The staff were extremely friendly and my room although small was extremely comfortable. I would certainly stay there again in the future.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Aron, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay! We will see you the next time you are in Stockholm. Sincerely Ann Front Desk

"Expensive, poor quality and service"

2
25/08/2016

absolutely disappointing experience. rooms are filled with old, badly combined furniture (disappointing when in the capital of design and good taste...); no isolation, very noisy at night because rooms are facing main street with bars/restaurants. I had a non-smoking room, but it was clear this hadn't been respected. Not recommended.

"Prison cell rooms"

1
23/08/2016

Room below ground, no opening windows, no working ventilation or air con. Had to check out and move to another hotel without using room as unable to breathe. No other options offered by hotel. I'm not sure it is even legal to sell a room without any air flow. Avoid!

"Very expensive for the experience "

3
23/08/2016

I stayed here on a business trip. Yes rooms are small but my main issue was the bed and the mattress size and quality. I could not believe this a 4 star hotel. Very tinny bed and very bad mattress. The whole night I felt I will fall off the bed. I did not get one good night of sleep during my three nights stay. Internet connection is good in the lobby but in the rooms one will face fluctuations and interruptions. Breakfast is very basic. Nothing spectacular.

"Great for me!"

5
17/08/2016

This hotel is located in Drottingattan street and within ten minutes you can arrive to the old town. The first metro station is T-centralen. The room was small but really perfect in everything, nothing missed and it was very clean.The breakfast was excellent. I appreciated also the services and hospitality.

"Catharina"

1
15/08/2016

Extremely small rooms! No AC! Our room was also down in the basement of the hotel!For two girls traveling alone that felt very uncomfortable! We even brought this up to the front desk staff but nothing was accommodated! For the price we spent I feel we could have taken our business elsewhere! Otherwise good location!

"Great breakfast and an okay room"

3
14/08/2016

Breakfast was wonderful. The room was only okay .... a bit outdated with little counter space. Wifi was spotty. People must have been smoking outside every morning and it comes up the staircase all the way to the 3rd floor where our room was located. When you enter the vestibule area to go down the staircase to breakfast .... you are hit with a strong smell of cigarette smoke. A bit hard on the stomach so early in the morning. The front door needs to kept closed.

"Central, but small room"

4
02/08/2016

This hotel has a perfect location. Within 10-12 minutes walk you reach the old city and the train station. In Drottninggatan it is a lot of bars, restaurants and shops. The personnell was nice and service minded, but the size of the room was very small. I have a twin room, and it was space for two beds and nothing more really.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Jan66645, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay! Our rooms are generally smaller than average. Our largest rooms are the Double Superior at about 20 square meters. We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann Front Desk

"Great for us"

5
01/08/2016

This has been just what we needed. We took the express train from the airport (20 min and super easy with luggage) and were told we didn't need a cab as the hotel was a 10 min walk from the main station. This was easy and cool as the hotel is on a pedestrian only shopping street. This street goes right to the water and sites (palace, old town) about 15 to 20 minutes. We were on the 5th floor and enjoyed the door to the roof for fresh air as there is no AC but there is a fan. It gets cool at night so sleeping was easy - and I am fussy about needing a cold room. (509) The breakfast was amazing - eggs, bacon, cheese, meat, breads etc. The even had avocado. Served in the atrium which was lovely. The room wasn't huge - but this is Europe. Staff was friendly and helpful. Highly recommend it!

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Jan D, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay! The rooms with the small balconies on 5th are lovley in the summer. We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann Front Desk

"Simply perfect"

5
01/08/2016

Great courtyard reception area doubled as open air hot scrumptious buffet breakfast. Fifth floor room opened up to rooftop complete with a place to sit. It's centrally located. Close to everything and only a ten minute walk from the Arlanda express train. I was so happy to stay there, complete fluke.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Dirk K, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay, flukes are wonderful! We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann Front Desk

"Stockholm break"

4
25/07/2016

Very pleased with stay. Only downside was that it took much longer to walk to the hotel from the Central Station than we expected. Downhill back to station much easier. A shelf in the bathroom would have been a great help. I asked for a quiet room because of a hearing problem and on the fifth floor we didn't hear a sound from the street outside. Thank you

"Enjoyed my stay"

5
14/07/2016

Great location, good breakfast and polite & helpful staff. Enjoyed my stay. The location to all the places I wanted to see and walk to, was great. Good variety for breakfast. Not too far from the main station. If I have the opportunity to return to Stockholm, I would reserve me room at Best Western Hotel Bentley.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear L.V.F, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay. You are more than welcome back the next time you are in Stockholm. Sincerely Ann Front Desk

"Very nice hotel"

5
13/07/2016

Located in the main shopping & walking street. Very old property. The main reception & the breakfast area in the atrium of the building, open to the sky (covered glass ceiling), gives av ery natural look to the whole property. One has to climb a few stairs with bags to enter the reception area. Then all rooms are connected with elevators. The hotel has no kitchen so serves only breakfast. Could be better. Rooms are well appointed. Staff is very helpful. The street is a no car zone during particular hours, so had to carry the bags round the corner to put it in the taxi. Can be inconvenient to elderly couples. Over all good.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear rajivsain, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay! The building is from 1905 and the hotel has kept a lot oft the old features, like the elevator and entrance. We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann Front Desk

"Brilliant stay for Eurovision week!"

5
02/07/2016

Stayed at this Hotel for 3 nights. Walking in the general atmosphere is fantastic. The red carpet on the steps leading up to a very attractive vintage looking courtyard. Eurovision 2016 songs being played all week getting me in the mood! Great buffet breakfast with a wide variety of food & drink. The room was cosy with a lovely bathroom, great for returning from the Globe Arena at midnight!

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Matt, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay! We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann Front Desk

"Decent with a serious drawback"

3
01/07/2016

First if all, we are having a wonderful trip to Sweden and Stockholm. What a pleasant city. Pros: Great location, friendly staff, good breakfast. Cons: No AC, no window to outside. So our room is around 80 even when it's only 68 outside. No hot water in shower. Shower design fatally flawed. Even in Sweden we have seen much better showers. By all means visit Stockholm and enjoy.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear tobeover, Thank you for writing about your stay with us, and for the nice feedback. We are glad you enjoyed your stay and the city. We are sorry to hear that you didn't care much for the room, however, next time let Reception know and we will try and give you a room that meets your expectations. We never want our guests to leave us unsatisfied. We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann Front Desk

"Great Accommodation in the Heart of the City"

4
24/06/2016

I have to start this review by stating that I have experienced both the best and the worst of what this hotel has to offer. On the first night we knowingly stayed in a windowless and tiny room in the basement of this hotel. The worst part of this was that the room was made unnecessarily smaller by the use of too many furnishings and fixtures. Huge table lamps and a large wardrobe made the the already tiny space somehow even smaller. However, for the next three nights we stayed in a master room on the third floor with wonderful views up and down Drotninggarten. In fact, you only have to follow this road for about a kilometre and your in the magnificent old city of Stockholm. The breakfast that was included in the price, was amazing. The selection and quality of the food on offer at the buffet was excellent, and would appeal to all breakfast tastebuds. The staff are ver friendly and helpful, which made our stay in Stockholm all the more enjoyable. Overall, a great place to stay, as long as you get the right room.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Ulixes S, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay! We only have three Cabin rooms, or "Windowless rooms" and yes, they are not the best we have to offer. The price is usually way lower than our Standard Double or Superior Double. Glad you got to spend a few days in a room you liked better! We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann Front Desk

"home away from home in Stockholm - maybe"

3
23/06/2016

The hotel is 15 min walk from the railway station, and in the main shopping street of the city. It is in an old building. The room was very small,(think about 1/2meter around the bed to move around). But the bed was comfortable. The toilet was modern and clean. The hotel offers free buffet breakfast that for Stockholm is a big plus. The staff is friendly and helpful.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Jorge R, Thank you for writing about your recent stay at our property, and for the nice feedback. We are glad you enjoyed your stay! We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann Front Desk

"No happy"

2
21/06/2016

Centrally located with small rooms. Booked 2 single beds but got a double. Room was small and very warm. Window opened onto the hotels enclosed courtyard which was very noisy. Music from the hotel, pop hits from the 90s for most of the time we were there were played in the evening and night while in the morning breakfast being served in the courtyard awoke us early. Of course you can close your window but then it is hot. No air conditioning. Basic breakfast could do with modernising. Staff were pretty average. Perhaps an ok place for winter but with so much choice we won't return.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Travel2it4ever, Thank you for writing about your recent stay with us, sorry to hear that you did not enjoy your stay. Also we are sorry to hear that there was some problem with your room type, of course you should always get what you book. Most of our rooms are located facing our inner courtyard/lobby area. Next time talk to the front desk and they will help you if possible to get another room. We are always trying our best to keep the noice level down in the lobby at night, and we will look in to why the music was on during the night. Sincerely Ann Front Desk

"Very central and nice hotel"

4
11/06/2016

This hotel was well worth it's money, due to it's placement right next to the main street of Stockholm. Getting to the old town only required going on a small stroll down the street. The wifi was free and worked great, and the breakfast was also good. The BEST part of the hotel is it's old fashioned elevator where you'll have to open and close the doors yourself. The only minus was that the room was quite small, but I had the cheapest one so that might be why.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Simen N, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay! We have a lot of smaller, and a bit cheaper, rooms and we also have our superior double rooms that are bigger. We hope to see you as our guest again next time you are in Stockholm. Sincerely Ann Front Desk

"Old fashioned but good location"

4
24/05/2016

Nice old fashioned looking hotel, fantastic location, good sized rooms, very very good breakfast. Free wifi in the rooms. Lots of restaurants in few minutes walk and about 15min walk to Kungsträdgården, NK and other shopping malls. Arlanda express is 10min walk

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Johanna K, Thank you for writing about your recent stay at our property, and for the nice feedback. We are glad you enjoyed your stay! We hope to see you as our guest again next time you are in Stockholm. Best regards Ann Front office

"Good location near the main pedestrianised street"

4
20/05/2016

I had a 'small double' which was adequate for a couple of nights. Bed was very comfortable and the room had a nice en-suite. WiFi was OK, but dropped out occasionally. Room had a kettle and a desk. A lot of rooms overlook the covered courtyard where reception, bar and breakfast are. You can open the window but it does not let any air in and is slight noisy. There was no air conditioning, but a fan was provided.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear CaseyBe, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay. We hope to see you as our guest again next time you are in Stockholm. Regards Ann Front Desk

"Business hotel near by Old City"

4
18/05/2016

I stayed here only for two nights, when I travelled to Stockholm for business purpose. From Arlanda airport we took the Arlanda Express and in 20 minutes we were in the Central Station. From here - only two metro stations on Tunnelbana and after 10 minutes walk we got the hotel. Bentley hotel has a good position, in 20-25 min you may reach the beautiful Gamla Stan (Old City), by walking down the main street. What I've really disliked here, was the room space. I stayed in the smallest room that I ever seen in my trips (and they were some), it had approx. 7-8 sqm (the bathroom is a bit generous, 4-5 sqm). The space between the beds is no more than 80-90 cm! In addition, the windows couldn't been open, probably due to security reason - but the small rooms would need to be well ventilated, especially in case of fully occupancy (2 persons). The breakfast was ok, self-service style. General service - ok. Last, but not least, the price is quite prohibitive, if you visit Stockholm as a tourist - 200 euro/night for a double room. However, I would have expected larger rooms, given this price...

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Daniel M, Thank you for completing the survey regarding your recent stay at our Hotel. We are sorry to hear that you didn't care much for the room, however, next time let Reception know and we will try to give you a bigger room, or a room that meets your expectations. We never want our guests to leave us unsatisfied. The windows are locked but can be opened with a key. We hope to see you as our guest again. Regards Ann Best Western Hotel Bentleys

"You can call it a cute hotel........"

3
01/05/2016

Located in the central shopping area. The door is locked and u need to press a button and hear closely to the door getting unlocked. If not you will be standing there all the time without knowing what to do. Anyways once u enter u see steps and an old lift. You walk gingerly up the stairs looking for reception and viola in the middle of quadrangle u see a reception. The first thought is how csn u have a reception in the middle without a roof. When u reach the reception u see that the top is covered. Wow...... Strangebut nice. This open space is where breakfast is served. I had booked a single room and never seen a tinest room ever. No kettle or anything the charger socket is below the table and u need to search and the worst is wifi..... Felt like i was in a backward country where wifi connection is so low. The window opens to the quadrangle below so view is nil unless u like to see the reception from high above Breakfast is standard and location is in the center of the shopping area. Staff at the hotel are all ok and helpful but found cleaning staff to be rude. They dont wait up when they see u comming to the lift or help someone outside the door not knowing how to open the grand door though they have. seen the guest struggling to open door They give u a code when u check in so when u are out and want to come in u need to put in the code in the front door I

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Cheruthon, Thank you for completing the survey regarding your recent stay at our hotel. We are sorry to hear that you didn't care much for the room, however, next time let Reception know and we will try and give you a bigger room, or a room that meets your expectations. We never want our guests to leave us unsatisfied. We have experienced problems with our wi-fi, but this is getting fixed within this month and should work a lot better. We hope to see you as our guest again. Regards Ann Best Western Hotel Bentleys

"Central location in pedestrian street - easy access"

4
24/04/2016

Really enjoyed this city centre hotel - location was excellent - loved having a pedestrian only street outside and our hotel room was a bit on the small compact side I could not fault it - excellent sleep - the bed was very comfortable and I still do not understand how the small thin duvet can be so comfortable and warm. Street facing room recommended as you can ope a window - and in our room we had a door onto a small balcony - excellent. Breakfast was very good with a great selection and I especially liked the times breakfast offered 0700 - 1030 and an hour later on Sat/Sun.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear GlenLoan, Thank you for writing about your recent stay with us, and for the nice feedback. We are very glad that you enjoyed your stay! We hope to see you as our guest again next time you are in Stockholm. Regards Ann

"Good location, fair value for money"

4
20/04/2016

Found the hotel on booking as we had find to find a room for late arrival. Good service, fast check-in and my room (513) was simply good. Did not have high expectations on breakfast but enjoyed the cold milk, scrambled eggs, swedish meat balls and all the crackers. Fair deal compared to the prices of the other hotels.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear WimPetermans, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay! We hope to see you as our guest again next time you are in Stockholm. Regards Ann

"Good style and cosy"

4
05/04/2016

I spent only a night there, and I liked it. Rooms are just standart, but overall atmosphere of the hotel is stylish - especially an ancient lift preserved until our times and even still working! It looks like in fims:) The only inconvenience - I could not connect to wifi.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear ATomowa, Thank you for writing about your recent stay with us, and for the nice feedback. We are glad you enjoyed your stay! The lift is from when the house was built - 1905, and we are very proud of it. I´m sorry you had problems with the wi-fi. We have experienced a lot of difficulties with it, but within this month we are getting an upgrade, so hopefully there will be a lot less problems connecting. We hope to see you as our guest again next time you are in Stockholm. Regards Ann Front Desk

"Good location and good breakfast"

3
27/02/2016

This hotel is built into old renovated apartment house. The room was fine, although quite small. TV works fine but channels are limited. The breakfast was good and wide-ranging. The hotel location is good, just appr. 5 min walk from central station.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Tuomas T, Thank you for completing the survey regarding your recent stay with us. We hope to see you as our guest again. Regards Ann Best Western Hotel Bentleys

"Not worth the money"

1
23/02/2016

Booked this hotel for two nights as a part of a business trip. The location is great, the room, bed and bathroom is okay. But the wifi in this hotel is 100% useless with extreme slow connection and a lot of disconnects. Will never book this again.

"3 night break for sightseeing and shopping"

3
13/02/2016

Location of Best Western Bentley's is good and most visitor attractions are within a 30 minute walk. However, the twin bedded room was very much on the small size for two adults with nowhere to sit apart from on the bed if you wished to stay in your room. If your room looks out onto the atrium (which most do) be aware that if your window does open it will open out onto the covered atrium. This means that you are unable to access any fresh air into the room. Consequently the room was overly warm and very stuffy even though the outside temperature hovered around -1c for our stay. The reception desk, breakfast and bar area are all located in the atrium. Noise from this area is magnified by the atrium - ear plugs recommended if you are bothered by noise whilst trying to sleep from late returning guests and early breakfast takers. The breakfast provided was very good with hot and cold choices and free tea, coffee and hot chocolate available at any time. Staff were efficient and helpful. Overall a just OK venue for a short city break.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear David, Thank you for letting us know about your recent stay at our property, and for the nice feedback. We are sorry to hear that you didn't care much for the room, however, next time let Reception know and we will try and give you a bigger room, or a room that meets your expectations. We never want our guests to leave us unsatisfied. We hope to see you as our guest again. Regards Ann Best Western Hotel Bentleys

"Convenient location, standard rooms"

3
04/02/2016

I have stayed at this hotel while on a business trip. It is located close to the central station and there are several restaurants nearby. The breakfast is served in the lobby/reception area which is an enclosed quadrangle in the building. Standard rooms and standard fare for breakfast, nothing exceptional. Receptionist told me that Best Western points are only added if bookings are done via their own website.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Niladri M, Thank you for completing the survey regarding your recent stay at our property. Best Western Reward points can only be given to reservations made directly with Best Western, either through the hotels own website, by phone or through Best Western International. Regards Ann Front Desk

"Great location, value for money"

5
22/01/2016

We received a very warm welcome at Bentley's and the hospitable treatment continued by all staff during our 3 night stay.Our room was small but adequate, the bed was very comfortable and the shower was great - plenty of hot water and good water pressure. It appears that all the rooms look out onto the central atrium of the hotel which we found to be a good point. This seems to be a very popular and busy hotel and when we were ready to go down for breakfast we could easily check out our window to see if there were tables available! The location of the hotel was perfect for us as it was about a 20 minute walk from the station and about the same walking over to Gamla Stan where we spent quite a bit of time as there is a lot to see - The Royal Palace, the Cathedral and Tyska Kyrkan (German Church), to name some. The lovely cobble-stoned streets in Gamla Stan, with their cafes and souvenir shops are well worth wandering as well.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Robyn, Thank you for completing the survey regarding your recent stay at our property, and for the nice feedback. We are very glad that you enjoyed your stay with us and we hope to see you again next time you visit Stockholm. Regards Ann

"Good hotel centrally located"

4
09/12/2015

The Bentleys offers a lot for the comparatively low price it charges; it is near one of the main shopping areas, has an abundance of dining options within a 5 minute walk and onward transport to Arlanda and other airports is a similarly walkable distance. The buffet breakfast is good, wifi works well throughout and the room I stayed in offered everything that you would expect.

"Perfect location, good price"

3
05/12/2015

A 12 minute walk from the Grand Central Station, Arlanda Express and City Terminal, this is indeed a conveniently located hotel. No restaurant, but a decent breakfast and fairly large rooms with OK comfort and interior quality. WiFi works fine.

"Small but adequate room"

4
02/12/2015

Stayed one night in this hotel when in Stockholm for a football match (IFK Gothenburg (obviously) won against AIK). The hotel was a 10-15 minute walk on a pedestrian street from the central train station and there are loads of options for dining in the area. The single room I got was on the top floor overlooking the roofs of the neighbouring buildings, which was nice. The room (with a single bed) was really small. But since I didn't have any luggage, this was not a problem. Even if the room was small, it was still equipped with a small TV, a work desk and a nice bathroom with a good shower. The breakfast was above average with several choices. Check-in and check-out worked like a charm. I would stay here again.

"Small Rooms. Bad Wifi. AMAZING Breakfast"

4
14/11/2015

Sweden does hotel breakfast up right, but this place goes above and beyond -- I'm comfortable calling this one of the very best breakfast buffets I've ever experienced. Other than that, I didn't care much for this hotel -- for the price, the room was small and the wifi didn't work, and the location wasn't as central as I thought it'd be. But that amazing breakfast made everything okay.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear NateDenny, we are happy you enjoyed our breakfast buffet, word has been passed along to our breakfast manager. We are sorry to hear that you didn't care much for the room, however, next time when checking in - let reception know and 9 times out of 10 we will try and give you a bigger room or a room that meets your expectations. We never want our guests to leave us unsatisfied. We hope to welcome you back sometime! Best wishes Jonna McLean Front desk manager

"Another Best Western Best Price Guarantee Scam"

2
09/11/2015

First, the hotel. I was pleasantly surprised, when at checkin, I get told that they had taken the freedom to upgrade me to a larger room. I do not want to know what I booked, as it was the smallest room I have ever stayed in. I dread to think how big the original room was. Standard was good, as was the breakfast. The problem I have with Best Western is their online price guarantee. I found the same room advertised for 200SEK less on booking.com, and as per their website, did not worry as they would match the price. They refused to, with the excuse that booking.com was running a promotion! Google around, and you will find when ever you invoke the guarantee, they automatically reject most of the claims. Last time it happened to me, I had to explain to the CSA they were profiling customers based on country IP, and that the price she was seeing was different form mine (They charge UK residents more!). On this occasion, they not only refused to match the price, but also refused to cancel the booking, claiming it was non refundable. This leaves customers in a catch 22 situation, where you have to book on their site before knowing if they will honour, with risk of being left out. Total fail on behalf of both the hotel and Best Western!

"Bring earplugs"

3
23/10/2015

Room overlooked Drottninggatan noise from street very loud continuing late evening and then beginning very early am (5/6am every day, noise from garbage collection, street cleaning etc). Windows only double glazed. Noise from other rooms very bad, no internal sound insulation. Can hear toilets being flushed, showers used, doors slammed constantly. Most rooms overlook internal courtyard area where breakfast served and evening bar, I do not know if these rooms are quieter, I would imagine not. Mattress in room was absolutely terrible, every slight movement made the whole bed reverberate and again did not add to peaceful nights sleep! On positive note very friendly reception staff and very friendly/efficient cleaning staff. Breakfast also good but not nearly enough tables. Room attractively decorated and with kettle which is much appreciated.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Gannerberg, thank you for your feedback, it means a lot that you took the time to give it to us. We are very sorry that you didn't sleep well during your stay. Normally the rooms facing towards the street are less noisy than the ones facing the courtyard. We apologize that this wasn't the case in your room. We are also sorry to hear that the mattress and bed wasn't comfortable - we will look into it and see if it's time to replace it. Thank you for your kind words about our reception and cleaning staff - it is much appreciated. If you are ever in Stockholm again and need a hotel - please email us at [email protected] and let us know so that we can make sure you have an uninterrupted stay with us. We really want to compensate you for what sounds like an unpleasant stay. With best regards Jonna McLean Front desk manager

"A weekend in Stockholm"

3
14/10/2015

We took a taxi from the airport to the hotel so we did not need to walk from the train station, so I cannot tell how long the walk is. ON arrival at the hotel we had to pay for the stay which is all right - I guess it is the rule with the booking.com. We ordered the Deluxe room since I read so many reviews about how small the rooms are at the hotel and I was hoping to get a deluxe room but I would say it was an average room. Usually in Scandinavia standard rooms are a nice size but in this hotel the deluxe room was even I would say on a smaller scale so I cannot even imagine what size was the normal room. The room was facing the street, on the 3rd floor. View was fine. Other people in our group had the rooms that were facing inside the hotel and there were complaining about the lack of air in the room and when they opened the windows, there was just too much noise. So, we were luck to have the room facing the street. Deluxe room promised to have bathrobes, slippers, shampoo and all other staff...Well..Slippers were nowhere to be seen and upon requesting them we were told that the hotel was out of them and maybe they are getting them soon. Well, during the whole stay of 4 days we did not get them. Shampoo and other staff - There was one big container for hand soap and one for shampoo and bath gel. If you wanted to get the conditioner or lotion - then you need to ask for it at the reception. Honesty, it did make me feel uncomfortable to ask for the things that we were promised to be in our room. Bed - was all right, blankets were kind of light so I asked for an extra blanket and you know what I got when I took a better look at it? - it was a mattress cover! Breakfast - I was disappointed. Variety of food was poor, too many people, tables are not cleaned right away, maybe lack of staff. Bread was tasteless.... So, in general, the hotel has a good central location. But I would not stay there again.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Thank you for taking your time and giving us feedback. We are sorry to hear that you were not satisfied with your stay. Of course you should have the right amenities that you have paid for. I will forward this to our manager and nest time, if you plan to visit Stockholm, please let us know and we will do our utmost to make sure that you have a comfortable stay. Yours sincerely, Martina Carlsson

"Old fashion charm"

5
12/10/2015

Very nice and helpful staff. We felt very welcome - the receptionists were so nice. Quick check-in and check-out. The room was perfectly clean and breakfast very good. The building dates from 1905 and an effort has been made to keep the old fashion charm. There is no air-condition in the rooms. We didn't miss it. We found the description on the web page accurate. Some rooms face the street and others the charming court yard. The area is very quiet and felt safe. The hotel is at the end of a long, busy shopping street and there are lots of restaurants, cafes and bars nearby. We will be back!

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Tack för er feedback! Vi hoppas att ni snart kommer och hälsar på igen. Vänligen, Martina Carlsson

"highly recomend"

5
22/09/2015

On a short break with my sister the reception /bar lounge is quite unique, looks like you are in a court yard its lovely. After a small hick up with rooms we had a lovely spacious twin room kept spotless during our stay and the staff were really lovely and most helpful. situated very central for shops and restaurants would highly recommend this hotel

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Thank you for your kind review. We really enjoy helping out our guests as much as possible. The whole staff is very fond of Stockholm and are more that happy to share our favourite places. Please come visit us soon again! Kind regards Martina

"pleasant stay in stockholms shopping street"

5
21/09/2015

We spent six nights at the Bentleys in a double room with plenty space. It was a nice and quiet room on the fourth floor although you sometimes could hear other doors or some noise from the lobby but nothing that was annoying. The room was very clean and the bed comfortable after a hard core sightseeing day in the city :-) Staff was friendly and helpful and the breakfast good too. It was a very pleasant stay and I would definitely come back. Drottninggatan is Stockholms shopping street so you have plenty of opportunities to eat, drink or shop. Just about 10 minutes away from the Central Station with connections to all metro lines, local trains and the Arlanda Express. A really nice area were we always felt safe and never had any trouble. I guess you can say that about the whole city.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Thank you for your review! Much appreciated. Please come back soon! Regards Martina H Carlsson

"Perfect for our needs"

4
06/09/2015

We spent 4 nights here while visiting Stockholm. We arrived in Stockholm on the overnight ferry from Tallinn which docked at 10:15am so we were at the hotel around 11am expecting just to leave our bags until the room was available. However, we were happy to find our room was ready so we could relax for a while before setting out to explore the city. Our room was a good size and spacious with a large bathroom but we have been told that some of the rooms are quite small. Guess we were just lucky. The hotel was refurbished a couple of years ago and features an atrium with a glass roof where breakfast is served and also doubles as an area for people to sit and chat. Breakfast was plentiful and empty plates were constantly refilled. The hotel is in a pedestrianised street about a 10-15 minute walk to Gamla Stan and there are many restaurants within walking distance. We would certainly stay here again. We did have a few issues in that the wi-fi only worked intermittently in our room but it was okay in the lobby/ breakfast room area. Also, and this is a problem we have found in many of the hotels we have stayed in, the rooms seems to be heated all the time and there is little fresh air.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Thank you for your review. We are glad that you enjoyed your stay! Please come visit us soon again. Best regards Martina H Carlsson

"Really nice hotel in a very good location"

5
01/09/2015

We stayed for a couple of nights before joining a cruise, the hotel rooms are comfortable and quiet and the breakfast courtyard and food served in it was excellent. It's on a road which takes you straight down to Gamla Stan which is about 15-20 minutes away along a mostly pedestrianised avenue with lots of shops and restaurants to explore. Number 1 bus can be boarded nearby to take you to the cruise port and it's an easy walk to Central station for airport transfers - First class tourist hotel!

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Thank you for your review! Please come visit us soon again. Best regards, Martina H Carlsson

"Excellent"

5
31/08/2015

I don't very often put excellent on a review but I really loved this place and will definitely stay there again next time I am in Stockholm. It is very central, easy walk from Metro or main train station. The building is quite an interesting design, old, I am guessing 'Artdeco'. We had a room at the front, I think this was one of the better rooms, it had a nice view of the street but if you really can't stand noise, maybe not for you. A nice touch was the dressing gowns to use, as not all hotels do this now. The room had kettle etc, but the lobby breakfast area had free drinks all day. The breakfasts were wonderful. A charming little hotel.

BWHotelBentleys, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review
Dear Beverly, Thank you so much for your review. We are glad that you enjoyed your stay at Best Western Hotel Bentleys. Please come visit us soon again, Best regards Martina H Carlsson