Best Western Inn & Suites San Diego – Zoo/SeaWorld Area

I searched high and low through reviews to pick this hotel. This was our experience. It was pretty clean-so we thought. First night, my husband slept on the sofa bed bc of snoring issues and saw next morning that there was crap on the sheet he slept on! Looked like someone who was in that room prior wiped their butt with the sheet!! Housekeeping mgr came in and apologized bc all linens are supposed to be changed. Apparently that was not the case. Tried calling down to lobby at least 4 different times. No one answered phone. The next thing was someone with a small child was in the room above us. Sounded like elephants running back and forth. Again, tried to call front office..no answer. This went on till after midnight. Breakfast was ok but be sure to understand you will get scrambled eggs with chicken sausage and reg sausage one day then a cheese omelet the next day with sausage and then repeat...for 7 days. They had waffles but was imppssible to get to machines. No potatoes even?? View was the pool bc I did not want to be on freeway side. I felt safe as the elevator needed a room key to get on in lobby. We were refunded $100 but that seemed very insufficient as my husband slept in filth and how much of a health issue that was! I will not stay there again.

Excellent front desk personnel! Very helpful and professional! Will stay here again!!! Easy access to freeway. Highly recommended… bedding excellent and room very clean… …breakfast was not bad… easy check-in

Can I say WOW to this hotel staff? I applaud them how they handle these crowds of people. Breakfast has a great selection of food items and quite a large room of tables to accommodate. Also, the staff was very consistent in keeping the food stocked and the tables wiped clean. After having an issue in the room, the front desk sent up a maintenance man within 5-10 min of my call. I am VERY impressed with how this hotel is being run. The room was large and clean, yes getting a bit old, but not an issue for me. The roads to get to the hotel are kind of confusing, but that's San Diego for you!

We were so happy with our recent stay! Checking in was quick and easy, great directions were provided to our room, charges were well explained and the staff was friendly. Our room was clean, beds comfy and the water in the shower was hot! After the second night we requested housekeeping to tidy the room and it was done quickly while we were away.

Everything was great! Only wish I could've checked in earlier. Breakfast was good and staff was cheerful and polite. This hotel was conveniently located for all of the attractions we wanted to see on our vacation.

My boyfriend and I stayed here for 4 nights. It's right next to the freeway, so there is noise from that. There was a long line to get the free breakfast on Saturday morning, so we left. On Saturday night when we returned to the hotel, there was no place to park, so we had to park on the street. We were charged $23 a night for parking, which I thought was high. There was mold on the bathroom ceiling in the shower in our room #227. The hotel is rundown and shows it's age. I would not stay here again.

Staff was very friendly and facility was very clean. Andrew Cooper the general manager is often seen around the property cleaning and taking care of guests and making sure all is in order and everyone is happy; something that is rarely seen by a person of his position. Great experience, would stay here again.

The staff were very helpful and friendly. The hotel is showing some age, but the rooms were clean and the beds were comfy. I would stay here again. We felt very safe. They really need to change the phone message. It says the wrong hotel chain.

I slept well no noise. The staff was wonderful The food was great. I would love to stay at this location again in the future. The parking was ok. The rooms was cleaned very well didn't have s smell. Over all it was great thank you.

This hotel is centrally located and is really clean. The staff went over and above to accommodate us. The breakfast is always a favorite of the kids! This is the second time we have stayed here. It is relatively close to the freeway and shopping.

The beds were amazing and the duvets were like soft clouds. Breakfast was a great way to get us started for the day and the kids loved making their own waffles. The pool and spa were clean and tidy with towels available. We used the laundry and had no issues at all. Providing you have a car, you can get straight on to the highway to go anywhere. Getting around San Diego was easy. It was a $16 Uber from the USS Aircraft Carrrier back to the hotel, which I thought was decent. Thanks for having us.

Nice room. A/C and refrigerator worked great. Bathtub was longer than in most hotels, so I enjoyed a relaxing bath. Decent water pressure. Excellent, helpful staff! The free breakfast was amazing. Best waffles we'd had in a long time. They offered regular and sugar-free syrup. Great coffee. Only problem was the soggy beds. Had to sleep right in the center where it was firm. We will stay here again.

My kids and I had a wonderful stay at the Best Western Comfort Suites. The location was perfect. I would recommend staying in a room on the pool side as opposed to the freeway side. Very worthwhile and great location for San Diego activities.

The front desk staff was amazing very kind and easy going. Ashely (front desk agent) that help me mention my reward statues and offer 2 free water bottles Thank you so much. Room was clean & quiet. We will be visiting again soon!

Front reception clerk Amber was outstanding…so friendly, welcoming and receptive to our needs. She referred to us as “the sisters” and, while working her 12 hour shifts kept an eye out for us and was so helpful with suggestions. She was definitely a positive “face of Best Western”

It's a nice place, comfortable. The area has absolutely nothing around it so prepare to need to drive steady 15-20 minutes to get to anything like food/shopping. But the hotel itself served its purpose and was worth what I paid for it.

We stayed in a suite for 2 nights with an extended late check out and honestly we expected more than what we got their was no toothbrush no toothpaste like all other hotels we stayed at. The breakfast was the same repeated food and the toilet had issues aswell as the shower the water would not go down. The coffee maker was broken and water went everywhere when operating. How ever the front desk girls were amazing and very sweet forgot to get all their names. We tried to make the best of our stay but prolly won't be going back.

We recently had the pleasure of staying at this hotel, and I must say it was a fantastic experience. The manager was exceptionally kind and made our stay truly memorable. He greeted us with a warm welcome and went out of his way to ensure that all our needs were met. The location of the hotel was also convenient, with easy access to nearby attractions and downtown. One of the highlights of our stay was the incredibly comfortable beds!

I love the bunk bed, this place is perfect for large families with kids. However, it's a motel, that's old, has some maintenance issues. But the location and the bunk beds make it a good value. The staff are all really nice and the place is busy.

Nice Hotel, clean and updated design. Was a shocker being Best Western and all. King bed was comfortable, pillows were a bit undersized for a king bed and very flat but doable. Overall a good overnight stay passing through town.

Our stay was great. The rooms were well taken care of each day. The food was good at breakfast. The front desk staff was very helpful and accommodating. My only con was the stairwells are way too dark. They need more lighting. It was a bit dangerous at times. Please consider adding more lighting. That is my only downside to this visit.

The service at the front desk was very low and they didn't have the intentions to solve our problems in our stay, there was not ice in almost any floor and the breakfast was insufficent about the chairs and the table.

Clean hotel with a great continental breakfast not too far from the beach, downtown and the zoo. Staff was friendly and thankful to have housekeeping clean the room daily. (A must when traveling with kids)

Is super clean everything we don't have to ask to clean they just clean the room and put more towels, breakfast is super good, my family enjoy been here I love be there. Just the first day reception lady didn't explain me everything but in the check out the new lady explained me with details I get more relief, I feel so happy to stay here I will do it again for my next vacation.

Very quiet and comfortable stay, centrally located to lots of attractions and restaurants including shopping, Old Town with lots of restaurants Downtown Gaslamp Quartier, Little Italy, SD Zoo, SeaWorld, Petco Park, the Harbor, airport n beaches

Friendly staff, clean and comfortable accommodations. King/Bunkbeds combo was definitely kid approved. Included breakfast was good. Downside: we had to hook-up the cable TV that someone previously disconnected (likely not part of the normal turn-over checks). The elevator was broken; another guest was nice enough to show us how to re-set the door manually so that it would close/move. Day two, the elevator gave out all together. All-in-all, positive experience.

Very nicely upgraded. Good location. Easy freeway access. Not walking distance to restaurants but many not too far away. Only bad issue was that we stayed two nights and did not have our room cleaned after the first night.

I'm not a review writer but I feel this one is necessary to save you from a less than desirable experience. Check in; 30 min wait at 10:30 pm Hot tub dirty, cloudy No hot water for shower Breakfast was overcrowded, no seating, picked over Thought I'd book this based on proximity to sea world & price with kids (bunk room)... spend the money on a high rated place! This one was a disappointment. I will never be staying at a BW again.

Nice place, very centrally located. My only complaints are that the fitness center is microscopically small, the front desk was often inadequately staffed, and the breakfast area was pretty much overwhelmed by 8:00 or 8:30 in the morning.

Front desk staff was friendly. Housekeeping was great. Breakfast was popular and busy but the lines went fast and everything was restocked constantly with no issues. Hotel was recently remodeled to give a more modern day feel. We had a king suite with bunk beds for the kids and it worked great.

We were impressed by the “Morning Manager” and how much he cleaned the breakfast room, Even though he was wearing his Suit and used gloves all the time. Sweeping and picking up trash and food and wiping tables and chairs. We never saw a manager who works so diligently He has a humble heart ❤️ I'm giving him a 100 percent and five stars review he deserved it.

Room size was good. Beds comfortable. Breakfast was good although very busy and often had non guests in attendance. Struggled for fresh towels, often having to request them multiple times before receiving them.

I love staying at this location. Its a good convenient location near everything in the heart of San Diego. The Beds are very comfortable , I visited with my 2 young daughters and felt safe. The breakfast and breakfast room is very spacious. Lots of hot and cold food items. The pool and Spa is great, towels are provided, the pool is also heated so that's a plus. Love staying here and will come back.

Close to MCRD, nice property and awesome staff. The beds were so comfortable. Only downfall was the parking was really tight and longer vehicles should park on the street or have a separate area. Other than that it was a great experience. Would stay here again.

Clean rooms and beds. Nothing spectacular but also no issues. Breakfast was decent and plentiful. Staff was very friendly but expect a little wait if you go to the front desk. As I mentioned this is no fancy place but if you are looking for a reasonable family spot in the SD area, this is a good choice. Area is so/so but the hotel felt safe. Right next to the freeway so convenient as well.

Stayed with family for a child's birthday and Amber and Jessica decorated the room and made our daughter feel very special. Amber was so responsive to our needs and made sure to follow up with us days prior to our arrival. She made the trip very easy and we truly appreciated all of her hard work.

Host were very nice and would immediately take care of any issues you may have. The room was clean and the bathroom as well. Had to ask for room service due to them only doing it every two to three days again which was no problem. Was located in a very good area with lots of things to see and do. The price was definitely reasonable during this time of the year. Others were asking way to much. Enjoyed my stay.

Great location within 10-15 minutes of the airport, convention center and SeaWorld. Very clean hotel. The front desk girls were real professionals...they got you checked in fast. The Remy restaurant located right behind the hotel is is 5-star in my opinion. Pool and grounds were regularly cleaned and maintained. The breakfast included scrambled eggs, waffles, yogurt, cereal and more! You won't need to go anywhere for breakfast, which can be a big money saver for a traveling family. This is going to be my go to San Diego hotel.

I had a good time and felt safe. I want to take a moment to acknowledge a very committed worker there. Her name is Pauola? She was all over the place. From the moment I arrived, I passed by the laundry window and caught her working solo. My family and I decided to go for a late around 9-10pm after a long day. We took our room towels as instinct because it's late in the night and from our experience, there will be no towels in the pool area and we were right. But to our surprise, she must have seen us, because she came out moments later and brought us some towels and put extra ones in the cart for anyone who might decide to come out to swim. After washing up, I called to ask for extra room towels and at the door was the one and only, Pauola again. I swear maybe she had a twin. We decided to stay in and give the pantry a visit, however, the member stocking the pantry accidentally spilled a glass container drink and it came crashing all over the floor. She knew the safety of the guests and workers and called for a clean up right away. Here comes Pauola once again and I observed them working together to clean up the mess and Pauola sweeping up glass and surrounding areas they thought glass might have spread to. I observed Pauola and I can say she is a very hard worker and very attentive. She never made any distasteful facial expressions when having to clean up a spill or thought twice about bringing extra towels to guests when the pool is about to close because I can honestly say, a lot of hotels would never do this as the pool is almost closing and members will rarely bring out towels unless asked. She did that as if we were her family and that is how she wishes her family would be treated while staying at a hotel. She did it with a smile and that is not something I see in a lot of hotels that I have stayed. God bless her energy because to have to run up and down floors and maintain customer expectations for the hotel, is a lot of work. you can't satisfy everyone but she does her best and goes the extra mile to represent the establishment she works at.

Excellent stay even though the hotel was fully booked for Comic-Con. We stayed gratis on Best Western Rewards points and were treated no less than fully paying guests. In fact, as BW Rewards members they rolled out the red carpet for us and everyone from the Manager Andrew and front desk staff (whose names I cannot remember all of them) and security and housekeeping went above and beyond to assist us as we are disabled. We will not hesitate to stay there again. One of the finest Best Western properties we have ever visited.

The hotel had two small elevators that took forever. There was only one receptionist checking in and checking out people, which, took forever. However, the complimentary breakfast was great but there were not enough tables to sit and eat.

Rooms were clean..Breakfast was Amazing..only issues..no clock in rooms and No USB outlets..in this day and age that's ridiculous!..Have stayed in a few hotels this year and they All had usb outlets usually in the lamps base!

The room we stayed in needed bathroom repairs, we thought the rooms were renovated according to the advertisement, but they weren't recently renovated or ours got missed. The bunk beds are cool for the kids and our family of six were accommodated, but we had four young kids. The doubles were full size, and the bunks were twins. Breakfast included in the price, but not parking, they charge that in addition to the room. The breakfast was decent, but the coffee was a disappointment, it tasted watered down and weak. We stayed three nights, and each day was the same experience. I'm not sure why they use heavy blankets in July, waking up drenched in sweat isn't a good feeling with the A/C blowing.

Nice Clean hotel, checked in really late at night, but they still managed to accomodate me with parking. Pleasant staff the only con was the elevator, it gets stuck at times. so i took the stairs instead.

Roger and his team in the restaurant were AMAZING. Nothing was too much and they went out of their way to make our stay brilliant.Thank you Roger, Barrett & the staff. Mission Bay is a brilliant place

The breakfast is great!! This hotel is centrally located and is within 10 min to Seaworld, San Diego Zoo, Old Town, lots of restaurants, San Diego LDS Temple, and 20 min to the beach. The hotel pool and hot tub were great. My kids said that it is their favorite Best Western. That being said, if you use the stairwells instead of elevators, beware of the weird smell in the stairwells).