Best Western Plus Hotel Hill Country Suites,  San Antonio

4.0/5  - based on 372 guest reviews.
18555 US Highway 281 N, 78258-7600, San Antonio, United States - See map
+1 210 490 9191 +1 210 490 3465



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> Room 1

1 adult


Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
based on 372 traveler reviews
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Welcome to the Best Western Plus Hill Country Suites where customer service is top priority and accommodations are comfortable and affordable. This hotel is nestled in one of San Antonio's best residential and business districts and within walking distance from many local attractions, shopping and dining options. Guests staying at this San Antonio Best Western will enjoy well-appointed guest suites featuring 46-inch LED TVs with full HD, microwave, refrigerator and free high-speed internet access. Start the day off right with a complimentary full breakfast, refreshing dip in the outdoor swimming pool and hot tub or with a work out in the fully equipped exercise facility. After a long day, guests are welcome to take advantage of the manager's reception offering beer, wine and hors d'oeuvres Monday through Thursday evenings. Guests traveling to San Antonio on business will also appreciate the variety of business services available on property including a full business center and meeting space with room accommodating up to 40 people. The Best Western Plus Hill Country Suites is where travelers want to be while visiting San Antonio. Spend a relaxing afternoon exploring all that the nearby Riverwalk has to offer, touring area museums like McNay Art Museum, the Witte Museum and the Guinness World Record Museum, catching a sporting event at the Blossom Athletic Center or enjoying some family fun at the San Antonio Zoo, Six Flags® Fiesta Texas and SeaWorld®. And no trip to San Antonio is complete with a visit to the historic Alamo. The Best Western Plus Hill Country Suites is often the lodging choice for guests in town visiting family or friends at nearby Spine Hospital and Stone Oak Methodist Hospital. Traveling to San Antonio on business? Nearby Pearson, Henry B. Gonzalez Convention Center & Valero Corp make conducting business easy and convenient. Make a reservation today and save at the Best Western Plus Hill Country Suites in San Antonio, Texas!

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 372 guest reviews
Certificate of Excellence
Business Business 61
Couples Couples 93
Family Family 175
Friends getaway Friends getaway 17
Solo travel Solo travel 11
Sleep Quality
Best Western Plus Hill Country Suites,San Antonio
  • 4
    « Nice Hotel »

    My husband and I will definitely stay at this hotel again. Erica, the manager, was extremely nice and took care of our problem while we were able to enjoy the sights of San Antonio without having to worry about our room or our luggage. Thank you Erica!

    « The Best Of The North Side »

    Best Western has always been good to me. And it was especially good to me at this north San Antonio spot (where Highway 281 is a construction zone at the moment, but will be better soon). This BW has always had good accommodations, and the receptionists at the desk decided to upgrade my room even before I arrived, just for me to get more points. And that's what I opted for. The room I got had the usual trappings for my convenience, but this room also had a jacuzzi. I took advantage of it during my stay and LOVED it! Good walking space for the dolly, and a good night's sleep. This writer will definitely return to this BW. Please, BW, stay at this location. It's not far from some great eating places and has easy access to 281 and 1604. Downtown is just 15 minutes away. And the recent renovations have made this hotel hideaway even better!

    « Good for a night, wouldn't stay longer »

    The front desk clerk didn't say hello, wasn't friendly, and barely looked up while finding my reservation. She had her ear buds in the whole time. The room was okay, but a light bulb was out, the curtain was falling off the rod, and half the TV channels didn't work. The room faced the freeway, so there was a lot of noise. Lots of construction in the area, which made the entrance difficult to find.

    « Great hotel! »

    We loved this Best Western room. No big complaints. If we needed something we received it right away. Breakfast had a great selection for both days we needed it. Great location minus the road construction on the freeway. Will definitely be staying here again in March and April.

    « amazing »

    Being a new senior citizen I wanted better than the hotel/motels we were use to staying at with our children. I want comfort, and now that we can afford it, Best Western makes me feel like a royalty that I've worked hard for all these years.

    « great Christmas »

    very clean and the rooms were quiet and breakfast was hot and fresh the desk was very helpful and I was right off major roads and intersections no problem finding the hotel or getting in or out of the parking lot. they did have some vending items that I didn't need exct change for I would have loved some popcorn, but Sonic was next door

    « Love! »

    We always stay at this hotel. Staff is friendly & hotel is really nice & newly renovated. Everything is really modern & Beautiful. Breakfast had a wide variety & was really good! Close to a lot of stores & restaurants. Definitely will be back.

    « Don't waste your money or sleep »

    Upon arriving to the hotel, the exterior wasn't great compared to other Best Western Plus Hotels we have stayed at, but the lobby was ok. Check in went ok. We went up to our room and instantly it smelled pretty bad and stuffy. First impression there were bugs in the tub, the toilet paper was wet and the tv didn't work. On our way out for the evening we let the hotel staff know and they said we could switch rooms when we returned. My parents staying on the top floor also had issues, but didn't say anything. Upon returning several hours later, we moved rooms. The new room was an ?upgraded? suite that had a jacuzzi in the middle of the living area. It was a little odd and not like the ones you get at all inclusive resorts that seem fitting, this one was odd and didn't connect with the bathroom at all. We were exhausted after several hours at a memorial service. Then a loud noise began that appeared to come through the walls and lasted for over an hour. I took video of it and went to the lobby to show the staff. The employee was very unapologetic and offered to switch us to what was our third room. That process took about 40 minutes. We packed up again and headed down the hall. It was almost 1am at this time and we were exhausted and knew we would have to be up in a brew hours for the funeral. The third room was ok, but still the cleanliness was disappointing. The bathroom had beer caps on the floor and also smelled. At checkout the next morning the employee was apologetic but couldn't do much. She offered us $20 off and I didn't think that was enough. She asked me what would make me happy and I said a bigger discount or my money back and she said she couldn't do any more (so why did she ask?). Overall I'm very disappointed. I've stayed at the BWP in Pflugerville and Denton and those two are great! This one really doesn't represent the new branding they've been working towards well at all. I do not recommend this hotel at all and wish we would have stayed anywhere else. I would have rather paid more somewhere else.

    « Great place to stay!!! »

    Stopped by the BW hill country suites the other day for some well deserved leisure time. The hotel is located in a great area with tons of activities and places to eat at your disposal. After dropping our carryon and taking showers we got some supplies at Whole Foods, from there we strolled through La cantera mall and got our grub on at Pashas and Sushishima. Again we all had a great weekend.

    « The manager saved the day »

    I cannot say enough nice things about the employees at this hotel. I travel a fair amount for business, but traveling with family is a different ballgame. The staff was so helpful and understanding. One of my kids got sick in the middle of the night. The manager was so nice about the situation. He had our clothes and personal blankets washed and waiting on us when we got back to our room at the end of the day. That was way above and beyond... Again, all the staff was so nice - including the cleaning ladies, breakfast staff, and desk staff. The hotel and my room were clean and everything worked. The sound in the room was good too. I didn't hear anything outside our room.

  • 4
    « Hill Country »

    Hotel was super. The roads around it--terrible! Plan on delays daily. Traffic flow is very slow. Too many turns & twists but if you add extra drive time you should be okay!There are many stores nearby-WAlmart is within walking distance.

    « Quality stay, great rooms and service! »

    The hotel is very modern yet cozy. The rooms are spacious and the staff was excellent. They provided a lot of information on the surrounding area. Great location to see San Antonio or Austin and the hill country.

    « Perfect very time! »

    Anytime we come to San Antonio this is the place we love to stay it's always clean friendly staff go out of their way to get us whatever we forgot and the location is great for restaurants and shopping

    « a remarkable bucket list trip »

    My group received the very best care and respect from each and every staff member of the Best Western Plus Hill Country Suites in San Antonio Texas. They helped us with directions, maps, places to dine and they treated us like family.

    « Cheezy. Sleezy. Gross »

    I love Best Western Plus properties. Try to stay in them every chance I get. But this one is to be avoided. Why? Let's address security first. The back door is not locked. No key is needed to get in. The parking lot is easy access from the street and anyone can drive to the back of the property and gain access. This gives them carte blanche to the pool, the spa and the inside of the hotel. The people I saw using the pool and spa were not hotel guests. It was a warm evening and they were just enjoying the amenities. They were not the type of people you would like having access to your unlocked car, or even a locked car. I was uncomfortable with this and never in my life saw an unsecured pool area. Typically, a room key is needed. Secondly, the property was in a bit of a shambles with the wallpaper torn around the base of the steps. A guarantee is offered and I wanted to talk to the manager. I was told he would call me. Never did. However, the gal at the desk who I later spoke to on the phone gave me some Best Western points as compensation.

    « Best Western Plus Hill Country Suites »

    Hotel was clean, well maintained. Rooms were very nice, and the breakfast was better than most for a free morning breakfast included. Great for people who want a clean quiet room for a reasonable price.

    « Great Room »

    The hotel room was very spacious and clean. I stay at a lot of hotels and this one was exceptional. I have seen rooms where there is hair in my restroom or bed and I did not see a single hair. The beds were comfortable and the hotel was well maintained.

    « BW visit »

    Good value and breakfast items were great. Family was excited to find breakfast tacos on the menu. Even my picky eaters found something to eat feom your varied breakfast items. We are glad we chose BW.

    « Very nice hotel with great location »

    Very clean, wifi worked, comfy bed, large room. Breakfast has everything, waffles, eggs, sausage, biscuts gravy & more. Only complaint is that they allow guest to smoke cigarettes & cigars in pool & hot tub. But there are no ashtrays! So there are cig butts and ashes all over pool areas, which stepping on with bare feet is not pleasant at all. Hint: ask for room on backside of hotel because of hwy traffic noise.

    « Grenat hotel »

    Had a wonderful stay there. The staff was very friendly and helpful. Would recommend this place to my friends. Good breakfast, clean rooms and very quiet. Close to many places. If you need transportation they can set you up.

  • 1

    Horrible service fire alarm goes off at 2 a.m. in the morning the person at guest services calls his manager instead of the fire department and manager does not call the fire department either, a guest does, when Erik was asked did you call the fire department, I called my manager. So to me all of the guests staying there were no big deal to the manager as long as they got their money from all of us and on top of that when Best Western Corporate was call they didn't care either. We only stay at Best Western locations but sure makes you want to consider other hotels with the so called caring even corporate gives. The room had black hair in the tub and walls, trash on floors that shows it was not cleaned or vacuumed and the main area halls were dirty and in on spot was a dead roach. They also did not lock the back door where you would have to use your key to get it they left the lock turned where the door would never shut all the way. The good side, they had a decent breakfast. This was a first time in the particular BW hotel close to where we needed to go but DO NOT RECOMMEND THEM AT ALL. Staff was not knowledgeable and manger again did not care about the guests.

    « Great location for businnes or pleasure »

    Friendly staff, and excellent location. Nice clean pool and good patio furniture. Good breakfast. I have stayed here many times and highly recommend this BW Plus hotel. The location is great for accessing major highways to get anywhere in the city. Close to Costco and lots of restaurants.

    « family stay gone bad »

    i will not be staying at a best western ever again it had been over a year befor i decided to stay at one again because of past stay there seems to be no changes they said i would get a discount for my dirty room which they never came to clean but i never got it i was so mad when i saw that the sheets had blood stains and a house keeper had been at the hotel with her boy friend almost all day just bad all around wont be staying at a best western again

    « Room keys did not work »

    Could not access my room without having staff open the door with their master key. Also a lot of renovating happening and check in took a while because only one person was working the front desk and there were multiple people in line plus people calling the front desk.

    « Needs updating, poor service »

    Checked in around 6:00 pm, room was not ready. We were told they had a full house the previous day. It took 3 attempts at getting us a clean room. First 2 rooms we went to we found beds not made and trash on dresser/table. The 3rd room, the one we stayed in appeared to be ready, except for a sign on the wall that said "wet tile", which we noted pieces of dried cement/grout on the floor of the entryway and leading into the restroom. I had to sweep it up myself. The room needs repair/updating, broken handles on drawers, broken grill cover on AC unit, beds squeak and uncomfortable, big rip/tear in sofa cushions. And whole building has a musty, cigarette smell.

    « Flawless stay! »

    Extremely happy with our stay and will be returning! The rooms were great for the price, the location was in a less busy neighborhood. Which we loved! The staff was amazing! Mainly the front desk and the cleaning lady. Seriously.. they made the stay absolutely enjoyable!!! They were the kindest souls and went above and beyond to make sure we were taken care of. I will be returning!

    « Trip to Six Flagd »

    We had no problems on our stay and recommend this hotel. The suite room was clean and spacious and the beds were comfortable. The hotel was very nice and clean. The breakfast was delicious and there was a variety of items.

    « Overall bad experience with terrible customer service »

    We stayed at this hotel for 6 nights while our family member was in critical condition at a nearby hospital. When we first checked in, the room they gave us hadn't been cleaned. We said we would be happy to wait for them to fix the bed/trash etc, but they didn't want to do that and tried to find us another room. After 45 minutes, they put us on a floor that was closed to all other guests because it was under construction (smoke detectors covered, work lights in the hallway, walls being repaired, carpet with paint and materials all around). We can deal with all this, but there was zero concern from the hotel staff, no apology, just overall rude staff. Today, we tried to extend our stay one more night. They were so incredibly unhelpful. I just can't believe the lack of general service at this hotel. I used to like Best Western but I don't see a reason to ever use them again. For most people, this hotel may be fine, just hope that your stay goes without any issues.

    « Great Best Western hotel! »

    This Best Western Plus hotel is located in the northwest Stone Oak area of San Antonio on Highway 281. It was clean and nicely decorated. Our room was clean and the king-size bed was a little on the hard side, which I love, but my husband likes a softer bed. We had a refrigerator, microwave, HD television, and coffee maker. A free full breakfast is served (scrambled eggs, sausage, cereal, waffles, toast, biscuits and gravy, beverages and coffee). When our t.v. remote didn't work, we advised the front desk on our way out to dinner. When we returned, Diane left a note and new remote on our bed telling us that she had it replaced for us and it worked fine. She was very helpful and even gave us extra pillows (my husband has a bad back). We were very pleased with our stay.

    « Loves my stay. Enjoyed the breakfast during our stay.. »

    I will return during my next stay in san Antonio. The staff were very helpful. The rooms were very comfortable and very clean. My kids loved the pool and I enjoyed the work out room.. Loved that the had a laundry room.

  • 5
    « Super Service »

    This hotel has a super staff, great breakfast, very nice rooms, exceptionally comfortable beds and pillows. Great experience and we will be back! Another note about the breakfast...quality food, great presentation, and awesome selection!

    « Nice location »

    In the middle of everything my family and I did. We had a bit of trouble with our first room and told the front desk our problem and were immediately moved to a nicer room. Good breakfast and coffee. We will likely return to this location for future vacations.

    « Vacation »

    Very nice staff. Comfortable sleeping. Very good breakfast choices. Nice enviroment. Easy access to highway and not far from San Antonio River Walk, or Sea World. Would recommend to any family coming to stay in the area.

    « Great Staff »

    Staff was great but property was under renovation so was somewhat difficult. Overall experience was great and location was great for my trip. Would definitely stay here again. Close enough to river walk and to the rivers in New Braunsfels.

    « San Antonio »

    The hotel personnel was friendly upon check in. We get to our room and want to take showers and find out there's no towels we had to go down and ask for towels twice the first night the second day we bought tickets to SeaWorld which were from the hotel and we were told by the hotel personnel that parking was included in the price of the ticket which we get to the park and find out that was not the case parking is not included we get home from SeaWorld ready to take showers again no towels in the room again we have to call down to speak with the front desk they ensured us they would send towels soon as possible which took them quite a while to bring up our towels

    « Could have been better »

    3rd floor smelled like skunk, room had a muggy odor. Vending machines do not work. Not enough luggage carts. Bed wasn't hard as a rock and sofa bed springs were busting through. best part was breakfast

    « Decent and clean and worth the $ paid »

    This hotel was clean and the staff was friendly. The room I was in had a little musty or mildew smell but the price was worth it. One employee was very inconsiderate and parked their vehicle in the handicapped spot every day and I was traveling with someone that was handicapped and had a parking placard, unfortunately the staff was inconsiderate and did not think about this. After reporting it the 1st night it was NOT moved and it happened every night we were there

    « 3 Ice machines, None Working, Staff Did Not Care »

    ROOM REVIEW 1. No ice. (3 machines, none functioning) 2. Toilet that flushes only the back half of the bowl (loudly). 3. Poorly laid out bathroom; featuring a towel rack that is as far from the tub/shower as possible, and that we both bumped our heads on when approaching or rising from the toilet. 4. Room phone not working. 5. Three lamps had convenient desk level electric outlets ? that worked on only one of them. 6. The front desk staff was not interested on correcting any of these issues when I called (on my cell phone ? see #4 above). On the plus side, the bed, couch, and chair were firm and comfortable.

    « Noisy, but nice »

    The hotel is noisy - all of it is noisy. I could hear the kids running upstairs all night. The manager finally found their parents and got them to stop running and running and running. Breakfast was awful - just as you expect a free breakfast to be. Mcdonalds is INSIDE the Walmart.

    « Avoid this hotel »

    Awful stay! Please avoid this hotel! It has no concern for guests' needs or making sure they are taken care of. I just arrived and Annie at front desk has a horrible disposition, she wasnt welcoming at all. We left out things in the room with the do not disturb sign and arrived to find my bathroom distroyed and dirty. We callled front desk and apparently they were doing repairs in the room next door and the manager would call us 15 mins later our we heard huge bangs coming from our bathroom with ceramic parta flying all over and water spilling out. This was at 9:30pm try to sleep with banging noise, dirty water everywhere and broken ceramic parts all over! Again we callen front desk and Annie said she was not in charge and couldnt do anything about it!!!!! What kind of customer service is this, we still didnt hear from the manager, hopefully at least they can give us are money back so we can switch to another hotel!!!! Awful experience!! And I forgot to mention the musty ugly smell in the room, hallways and lobby!

  • 2
    « Anything but hospitality »

    Arriving late on an advanced reservation, the room was not ready and the hotel did not have sufficient supplies to properly prepare the room, i.e. Sheets, blankets and pillows. So, we made our own bed while housekeeping worked 2 doors down the hall and then they took a break. The next day, housekeeping took all the towels, but did not make up the room and there were no more towels available because they were busy. Best of all, this somehow became my fault since I didn't ask for towels. I did ask, 3 times. Front desk made up for this with sarcasm and slowness. The facility was very nice, but the employees need training in what it is to work in a service industry.

    « Summer Trip »

    The stay at the Hotel had up and down experiences. The ice machine stayed broken most of the time. Room not cleaned at all one day. Could not get receipt at checkout. Checkin was adequate but attitude of some employees was really poor,

    « Business trip »

    Great overall hotel, fantastic value. Breakfast was very good, lots of options for everyone. Free USA Today, internet was faster than most hotels, huge tv in a good position. Lots of options for food in walking distance, and backs up to walmart for a short walk for conveniences. I'd like to stay here every trip

    « The price must be for location...... »

    When I have very short stays when traveling alone, I always choose Best Western unless there are none conveniently located. This place was most convenient to where I was going, so I booked a regular king & got Rm 315 since I requested upper floor away from an elevator. The room itself was good, clean, everything worked (including excellent wi-fi), but the mattress is starting to crater on the side nearest the phone. Since I HATE sleeping in uncomfortable craters, I tried to sleep in the middle or on the other side (nearest the window & AC), but kept sliding back down into the crater. Kept waking up every hour all night long, so I did not get a restful night's sleep. Also was surprised there was no fresh fruit at breakfast, only watered-down orange juice, apple juice (which I can't drink for medical reasons), fruit-flavored yogurt or fruit jam for toast or Texas-shaped waffles. There were empty spaces on the counter where fruit would normally be in bowls or baskets. Would've liked to have a banana or other fresh fruit but settled for watery orange juice, scrambled eggs, bacon, bagel + cream cheese & coffee. Did not use the pool or gym, just the room. I was also surprised when they put in an authorization to my credit card overcharging me for the room, then said the overcharge portion would fall off the credit card after they inspected the room after my departure to make sure there was no damage or items missing. Never had this happen in all my Best Western stays & was not warned about this in advance. This is tacky on BW's part & the desk employees claimed this has always been policy for that hotel. Like I said, I've stayed at BW's all over the world & never had this done. Guessing I need to list in my personal profile from now on that I don't want a mattress that's starting to crater on 1 side. You would think that would be SOP for a chain as good as Best Western, but not at this location.

    « Very nice and cool hotel »

    Always a place to expect a warm like if your at home. Very attentive to customers needs . The breakfast wow!! ,hot food ,clean areas very good amount of all foods . Management is excellent always concerns at are needs

    « Consistent quality »

    From San Antonio Texas to Colorado Springs to Mackinaw City, Michigan we have enjoyed our stays at Best Western Plus Hotels as we have vacationed over the last 2 years. Consistent service with a well maintained room and good beds with an excellent breakfast has provided an ideal place to take our kids and grandkids as we travel. Happy Hour for the Family, is a real plus in San Antonio.The beach in Mackinaw City was fantastic for our grand kids and swimming pools are always great. We look for Best Western Plus first, whenever we travel.

    « 14 day stay »

    The facility was great for the price. The desk staff was as good as they come. The were courteous, very helpful, and sincere. The breakfast was was very good. I would stay again and strongly recommend it to others. They are in the process of renovation but that was a minor problem compared to the quality of the help.

    « i enjoyed my stay at the Best Wsestern »

    really enjoyed the night at Best western, wish i could have enjoyed another night. the front desk when asked helped us locate a church and time to attend services. They also provided us on how to arrive to our location and also informed us where the bar ws for water, cokes and coffee. They also asked us when leaving for the evening if we needed anything else that evening. The room and furniture was very clean and the bed was so comfortable and the pillows were so soft.

    « Great breakfast »

    We stayed for one night. Rooms are clean. Beds are comfortable. Location is good. The included breakfast is great! Be sure to make a waffle, they are in the shape of Texas! The kids absolutely loved it!

    « Average »

    The staff all seemed new. When we got there we were told we would have to pay $30 extra for early check-in. We were there 2 hours early. We're not offered to leave luggage there or anything. We had to wait til exactly 3 before they would let us check in. Never before has that happened at any hotel. Not a very welcome feeling overall. Not rude just bare necessities. On a plus note the breakfast was very good. The lady that was cooking was Very customer service friendly and the food was good.

  • 4
    « Good value for our money »

    This hotel was located in area of city that was very accessible to good freeways and was close to nearby attractions. The breakfast was very acceptable and had good variety. The room was clean and neat. parking was very good as was the hot tub and pool. The bedroom and bath were both well appointed. The beds were comfortable and had lots of pillows.

    « Bargain »

    The only 2 concerns with the this hotel is that siri guided us wrong in finding it. She has us 11 miles past it... and had very tiny non supportive pillows. Other than that, a good bargain for the area on Memorial weekend.

    « Couldn't wait to get out of here! »

    One person at the front desk, managing the staff and anything else. Physically unable to leave front desk at times. Very poor! The maids did not speak English, so if we need something, we had to call the front desk and wait until she could get time to locate the maids and tell them what we needed. We were 2 floors above the pool, lots of loud noise. We called the front desk at 8PM and were told the noise rule goes into effect at 10. So, we waited until 10:10 and were told there is nothing more they could do about it. Our room was dirty, the drain stopper was missing and we could see black gunk in it. I know they were remodeling at the time and our room was very old and showed it. We were there for 5 days and asked for another room away from the pool. We got that and the room was as bad as the first one. Breakfast food was terrible. I'm guessing all the hot stuff was cooked in a microwave. When we came back at night, the security door was not working with our room card or another couple trying to get in. We could see the front desk clerk and were banging on the door. Took her about 5 minutes to respond. Then she just kept it propped open, so people could get in. So much for security! I would never consider staying here again if they paid me. I would never recommend to anybody.

    « Trip »

    Beautiful place. Location was good and very convienent will come back probably in couple of weeks. We did see some deer roaming around. Cant wait to come back. Front desk very nice and helpful breakfast was okay

    « Good stay for the money! »

    My stay was overall good. Comfortable beds & clean room. They could improve the breakfast selections and make sure to put out fresh fruit please! Everything else was definitely to my satisfaction. :-)

    « Hotel is dirty and dingy. »

    Booked a suite which turned out to be handicapped equipped. I am not handicap. The hotel was extremely dirty, carpet stains and debris throughout halls and breakfast area. Since the "Plus" Best Western hotels are supposed to be an upgrade, this one surely misses the mark! Would not recommend or book again.

    « Decent motel for the price »

    We were with a large group of friends in town for a wedding. The front desk staff was very accommodating. The 1st floor room was fine.. a little musty, but comfortable, however we had no hot water in the shower but the sink water was hot. Strange. Was excited for the Wine and Beer reception on Thursday... but they were out of both. That was a little disappointing. Breakfast was good! Pool was Cold! We were hanging around the pool on the afternoon of Thursday the 4th, waiting for the wine and beer reception, when a 3rd floor window comes crashing down on the pool deck! Thankfully, no one was under it or close enough to get hurt by the flying glass. As you can imagine, glass was everywhere, even in the pool. Someone from our group immediately informed the front desk clerks of the situation. The clerk follows our friend out to the pool area, assess the situation and leaves. We sat and enjoyed the rest of the afternoon in the sunshine for 3 more hours, not a soul came out to attempt to clean up the mess. We left the premises and returned around 11 p.m. to find people in the hot tub and the glass somewhat swept into a large pile under the window. The next morning we had children who wanted to swim, but after checking the area again, we determined it to not be safe for them. I asked the front desk clerk to check with the neighboring hotel to ask if we could take the kids there. They denied the request. It was at that point that the clerk rounded up a broom, dustpan and cardboard boxes, and she was going to attempt to clean up the glass. Later that morning, another employee was using a shop vac and was attempting to clean it up. Needless to say, by Saturday the glass on the deck was cleaned, but there was still glass in the pool. I realize it was not the fault of your employees that the window fell out, but I sure don't think they took the situation and attempted to make it a safe environment for people. I don't think the pool itself was properly cleaned as I know it would have to be drained to get all of the glass the entered the pool. A huge safety hazard. I am shocked that the pool wasn't immediately closed down. Is there no maintenance personnel on staff at all times? It took until noon the next day for someone to determine that a shop vac was needed to clean up properly. I'll venture to say, that if you send someone to look under the handicapped chair, there is still glass there.

    « Great stay »

    Very nice stay. Got in late after full day of travel. Hotel was nice, room was clean, staff was friendly. Breakfast was great. Everything worked and was able to get rested which was very much needed. Thanks BW!

    « 2 nights »

    Stayed here for 2 nights for a wedding with a large group. Loved they had a laundry which we utilized. Hotel was clean and the from size was great. Situated opposite the highway but our room was at the back so didn't hear the road traffic. Breakfast was included which was a nice variety of food. The staff were helpful and friendly. Was handy that a burger joint and Walmarts was in close walking distance. Was one of the nicer Best Westerns we have stayed at.

    « Passing thru »

    We were on our way to Corpus and needed a room for the night, booked the BW on Tripadvisor. Hotel entrance and front desk area was obviously in repair, the whole area smelled of curry or some other form of cooking spices, but not pleasant. Rooms and beds were pretty clean, showers were a little gross, mostly just from cleaners hurrying thru and not taking the time to make sure everything was picked up. All in all, not bad, but probably wouldn't stay there again.

  • 4
    « Best Western Stay »

    The people that worked the front desk were very nice. The room was okay not great. The electrical out lets on the night stands did not work. The decorative shame at the foot of the bed had multiple big stains on it. The breakfast was very good.

    « Nice hotel »

    I loved the location and friendly staff, breakfast was good, pool/hot tub was clean and had a nice little design. Breakfast was cluttered and not a lot of seating but the food was great. Upon arrival the staff were friendly and answered questions I had about local attractions.

    « Amazing Place to stay »

    I had an amazing stay here thanks to Jessica. She made the stay wonderful from beginning to end. I appreciated her kindness and offering to help from getting the remote control to work and helping me back in the room to grab something I forgot.

    « Excellent Stay! »

    My girlfriend and I stayed for a weeklong vacation at this hotel. We have always been fans of Best Western properties but this location really exceed our expectations. The staff are all very kind, considerate, and helpful. The hotel looks very appealing both inside and out despite ongoing renovations to improve the property. The renovations that were taking place in the lobby and breakfast area of the hotel were not loud and did not detract from our stay whatsoever. We booked a 1 king bed room with a pullout couch and we were quite pleased with our room. It was well cleaned and well kept. Each day housekeeping seemed to do a thorough job cleaning and making the bed. The room was very quiet despite the hotel seeming like it had lots of people staying at it. The free breakfast was pretty good. It had fresh eggs and bacon or assuage every morning in addition to tortilla shells and refried beans for making a breakfast burrito. There was also a waffle maker breakfast pastries and three cereals to choose from each morning. The lady in charge of the breakfast was extremely nice as well! The only downside to this hotel is getting to it. There is a confusing system of interstates access roads and turn arounds that must be used to get here and the traffic in front of the hotel moves quite fast. However this is no fault of the Best Western and is not all that big of a deal. In conclusion, for $73 a night this hotel is an incredible value and a great stay! Will definitely be staying here again in the future.

    « Swim meet »

    This review was influenced by lobby renovations while we were there. We would not have stayed there had we known. It was hectic with alot of workers going in and out. However, we would stay there again once renovations are complete. Front desk was very friendly and accommodating. Our room was spacious. Eating places within walking distance. A nice pool area outside. Lots of outdoor lighting.

    « Worst Western »

    No one cleaned our room for 3 days. Rooms aren't really "non" smoking. They only had one luggage cart that the wheels were flat on. Poor customer service. They acted like the fact that we had to change our own trash was no big deal.

    « Perfect Stay »

    Spent a couple weeks in this hotel waiting for some warranty work on our RV. The hotel was lovely, beautiful pool/hot tub area and superb landscaping. The lobby was comfortable and inviting and every place was very clean. The rooms were large and well appointed. The desk staff was so friendly and accommodating, we were sad to leave. Felt we were saying good bye to dear friends.

    « I want to give a higher rating, but just can't due to the level of cleaning in the room »

    So, I stayed here earlier in the year and had a great experience other than the cleanliness of the room. I decided to give it another shot and again was disappointed. It all appears clean but once again I say it seems like they clean what can easily be reached and no effort is put into doing a thorough job. For example ... the peep hole in the door had a tissue stuffed in it. I pulled it out and realized that it was there because the peep hole was broken. The cleaning staff didn't see this? There was a dirty sock on the floor in the corner behind the chair near the window. I'm assuming it was from the previous guest, but who knows how long it had been there. (I put it in the trash) I always travel with cleaning wipes and because I had my 5 year old grandson with me, I went to wipe down the coffee table so he could build with legos. I was not expecting the wipe to turn black from dirt, but it did. I was in room 308 and I would reccomend that if you stay here you ask for a room that overlooks the back parking lot. The traffic on the front side is very loud. Ok, so other than that ... The staff is awesome. We encountered 3 different people at the front desk and all were very friendly, helpful and pleasant. The breakfast is very good and the people in charge are very busy making sure they don't run out of anything. The layout of the room is great with plenty of space and comes with a microwave & refrigerator. The beds are very comfortable and they give you plenty of comfortable pillows. It's a great location for me when I visit San Antonio so I really wish the rooms were more clean. We were on the 3rd floor the last time too, so maybe the issue is just who ever is in charge of cleaning those rooms. I may give it one more chance the next time I'm in San Antonio and ask to be on the 1st or 2nd floor.

    « Weekend Getaway »

    The suite is prefect for a couple looking for some fun with a little R&R. We get the suite with the jacuzzi and usually spend a night just soaking in the jacuzzi with a bottle of wine after a day of activities. The room is spacious and the bed is very comfortable with the best pillows I've ever spent on. The breakfast is also very appetizing. We've stayed here a couple of times and have always been pleased with our accommodations. I would definitely recommend this place.

    « Excellent Service »

    The hotel provided prompt, professional, and pleasant service. We had an issue with the high speed internet, which was solved by Kevin almost immediately. A quick phone call from the Service Desk just after check in was made to see if we had all we needed. The staff always wished us a good day when we left the hotel for the day. Breakfast was hot and we really appreciated the real plates, mugs and glasses. Overall, this was probably the best Best Western I have visited by far.

  • 5
    « San Antonio Wedding »

    Conveniently located on the north side of town attended wedding at Canyon Springs Golf Club. Plenty of restaurants in the vicinity.We have always been pleased with Bestwestern Hotels and the free breakfast provided.

    « Good Value »

    I stay here when in the San Antonio area because I know that I can rely on this hotel for convenience and quality. The manager Kevin runs a tight ship and makes every effort to solve any problem in a professional manner.

    « Good hotel at a fair price »

    The room was clean and the only issue was that the temp control fell apart when I went to turn on the air. I let the office know so that it could be fixed before it gave trouble. The area we stayed was quiet despite some sports teams staying Saturday night. The breakfast buffet was really good as well..better than many out there!

    « Trash in the pool and no room service »

    There was hair on the shower walls when we first checked in and when my fmaily and I returned back at 2:30 our room wasn't serviced so we had no clean towels. The swimming pool was filthy with tons of acorns on the bottom of the pool and there was trash under the lounge chairs, and the back door card slot to the motel wast working, trash along the back sidewalk that goes by the pool on the stones and in the bushes.

    « GREAT »

    This was an amazing place we arrived kind of late around 10pm we were tired the frond desk lady was so helpful she told me of great places to go as it was our first time in San Antonio .loved it will definitely go back

    « perfect customer service »

    Dianne and Erica were so much more than just helpful. Extremely well educated on the specifications of the hotel. Even offered a discount due to the poor service we received at a different best western. The free continental breakfast was amazing. I couldn't have asked for a more well informed and helpful staff. (P.S. give Dianne and Erica a raise) tremendous high quality service. Thanks again for everything. Your newest customer, Jordan Slisz

    « Amazing and Gracious staff »

    We brought 30 students with special needs to San Antonio for the weekend and stayed at this hotel. The staff was incredible in serving and caring for our group. Erica, at the front desk, made gifts for each one of our students when we left! That is service that you can't teach, it's a God given gift. Thank you to everyone at BW Hill Country Suites, you were amazing!

    « Nice place to sleep, despite the roads »

    In the land of Texas, there are many oddities. One of them is the turnaround. Extraordinarily frustrating frontage roads that can make even the most serene soul into a raving maniac. This hotel is on a frontage road. If you miss the entrance, you have to go further, get in the turnaround lane, make a U-turn to the other side of the freeway, and go back around again. There is no back entrance to this hotel from the WalMart area either. The parking lot of the Walmart will also make you crazy, because there are only a few entrances. You can't go behind the hotel to get to it. Again, you have to go to the frontage road and do the round about thing again. Despite this frustration, this hotel is a very nice stay. Quiet and updated and friendly. I have nothing negative to say about it. Park in the back though. There are more spots in the back and it seems safer to park back there. I tried to stay there again a few nights later, and it was booked.

    « Great place for family! »

    My wife and I stayed here with two grandchildren as part of our annual "Grammie and Grandy Camp". We were in San Antonio to visit the Natural Bridge Caverns and Wildlife Ranch. The hotel has a great pool, which was a major criterion for our two grandkids. The rooms were fine, as was the breakfast. There are reasonable local family restaurants, which makes this a good choice for families.

    « Very relaxing stay »

    this hotel was very welcoming and very laid back and made us feel at home. the pool and hot tub area is a major hit- very relaxing and enjoyable. the hotel rooms/suites are AWESOME and very large in size making for an extremely comfortable stay. the rooms seemed very clean, but the hallways carpet looked as if it needed a good carpet cleaning. we did not wake up in time for breakfast either morning. I will def return to this hotel.

  • 4
    « Last minute stay »

    So, our a/c broke in our home and we wanted to stay close to home for one night. It was pretty close and the most affordable in our emergency situation. It turned out to be a pleasant stay. Friendly staff, clean room, good breakfast. And most importantly for us, the a/c worked great! We would stay again.

    « San Antonio stay »

    We always enjoy our stays at BW they are consistently VERY clean and comfortable places to stay and we had that experience here in San Antonio. We also enjoyed having the VIA bus right across the street to takes us to the River Walk fast and direct, totally awesome.

    « Awesome service »

    I recently stayed here and had literally the best service n accommodations ive ever had at a hotel....dianne was fabulous. Answered all my questions and was super friendly .....kevin and i believe her name was erica was also really great because of them 3 ill be returning to this hotel very soon when i visit for thanksgiving thank all of you for making my experience there great.

    « best Best Western I have stayed at!!! »

    The staff at this hotel are all so friendly and professional!! hotel was very clean, and I loved the homemade salsa (not for the faint of is HOTTT) and REAL eggs at breakfast!! The taquitos and cookies at evening happy hour are highly addictive!!!!!!!

    « Won't stay anyplace else in San Antonio! »

    The breakfast is awesome, the salsa is homemade by the staff and is excellent. All of the staff is helpful and cheerful, especially Dianne. She obviously loves her city and has many great ideas of what to do. In the morning, Kevin and Erica start your day of with a bright and sunny smile.

    « Pleasant stay »

    The hotel is located in a perfect area for what I required. Breakfast was alright, does need some more variety. My bedsheets were a little smelly and a few of my towels had hair still on them. Good thing that I travel with my own towels and I had them replace the sheets.

    « best western san antonio tx »

    manager didn't bother to call me after I was promised he would. Shower curtain was missing, grape stem and yogurt lid was left on floor and I stepped on the stem in the dark. Couldn't get internet to work but we were checking in late and left fairly early so didnt matter. Breakfast was nice and a good selection even though I didn't eat anything, it looked good.

    « Stay there! It's great! »

    Fabulous place to relax! Nearby all kinds of attractions to visit. Clean and relaxing! Plenty of parking. Wonderful full breakfast. Meet and Greet Monday through Thursday wine & beer & snacks. Great pool! Very friendly staff.

    « Good stay! »

    It's clean, people are friendly, easy access and close to Fiesta Texas. The one draw back per the wife was hard beds. Me and the kids were good but she wasn't happy. Pool and hot tub was clean. Great parking. But over all good stay!

    « My stay at bw »

    The staff at best western hill country suites is truly the best. They are super friendly and take time to help meet your every need. The breakfast was good and had several options. The pool and the rooms were clean and enjoyable.

  • 5
    « Weekend at Best Western Suites »

    Our cruise group always gets together for the weekend once a yr. This yr we decided to stay here again after having our get together here last yr. It is a very nice hotel. The rooms are very nice. Breakfast is super. Hot breakfast including scrambled eggs, sausage or bacon, that is fried just right, nice and crispy, pancakes or waffles, cereal, bagels, etc. The hotel has a nice pool and plenty of parking. Lots of places close to eat. Shopping is also close. Popcorn in the lobby at night. You couldn't go wrong staying here. Erica, at the front desk is great.

    « Doctors Visit and Surgery »

    Hotel well located in San Antonio for a variety of destinations within the city. i was there for a doctors visit and subsequent surgery for the second time in the last 18 months. Convenient to doctors as well as a variety of restaurants and shopping.

    « It is ok »

    I was here for a week, the breakfast is ok, the beds are comfortable. They have a pool,what is good in summer. We arrived early, and the person in charge made an effort in order to find a room for us. It is far from the down town, but it is fairly close to the airport. Any way by car the riverwalk is sbout 20 minutes From the hotel

    « Renewing our honeymoon »

    My wife and I checked in to begin our anniversary celebration. The check in was quick and convenient and we met the housekeeping staff on her way out of our room as she had just finished preparing it for our stay. We had a very nice stay and enjoyed the breakfast the following morning.

    « Our Hotel stay »

    the hotel was a nice hotel on the outside the rooms were nice and spacious. The kids loved the pull out couch that they got to sleep on. The cleanliness i was very disappointed with, Housekeeping left a dirty towel hanging over the shower as well as a tossed dirty towel in the closet. When we pulled out the couch we found old food bags and trash under the couch. It was gross...

    « Vacay »

    We had a great time here in San Antonio. The staff was always super friendly and helpful it wasn't right beside fiesta Texas but we'd stay here again they were wonderful! Highly recommend! Just don't head to fiesta Texas during traffic times. Breakfast was great and happy hour was also awesome. We were headed out one night and they were baking fresh cookies the manager left some in our room for us BC we were gonna miss out. Sooooo nice!!

    « Great experience »

    The hotel was great. My husband and I stayed one night for a business trip. It was clean and it has plenty of room. It was not cramped. Loved the breakfast options. Loved the microwave and fridge. The only complaint we had was the fact that the toilet was very close to the ground. It was short. I was clean and functional, just short. We just found it odd.


    My lease ended at my old place, and as my luck would have it, the new place is running " a bit behind schedule," with no move in date as of yet. This would be stressful if I was by myself, but I have my young daughter with me as well. My first contact at this hotel was with Diane, the girl at the front desk. She was cheerful, sympathetic to my situation, and knowledgeable about what my options were. She paid extra attention to my daughter, making her feel like a VIP! Diane went out of her way to come up with options for me so that I had different ones to choose from, instead of feeling like I had to take only one option. She even contacted Kevin, the hotel's general manager, who seemed genuinely concerned with my comfort and satisfaction. We are in a suite with 2 queen beds in it that are very comfortable, with fluffy pillows that offer good support. The breakfast is a hot breakfast with a ton of tantalizing choices that are tasty and appealing, even to a young child. in the evenings, they have a reception that is free, with cookies and snacks to compliment the free beer, wine and sodas.But the most noticeable thing about this hotel is the amazing staff!!! They are all so nice and helpful, always with a smile on their face to greet their guests. I really do feel more like I am on vacation instead of in limbo between houses!

    « By far the BEST service!!! »

    Checked into this hotel and I was surprised with the level of customer service this hotel provided. The staff was by far the most helpful and caring staff I have ever encountered. I arrived in San Antonio several hours earlier then expected. So I took a gamble and tried to check in early. My room was not ready when I arrived at 9am however the front desk agent Erica spoke with housekeeping and had a room ready for me within 15 minutes. My room was very specious and clean. Best thing about this hotel is that they offer an evening reception at no additional cost and a Full hot breakfast that won't let you down. The free beer, wine and snacks were a surprise and a great addition. The level of care this staff puts into this hotel is exceptional. I'm not surprised this place is so well maintained after meeting this staff!the staff treat this hotel like it's their home and they welcome you with open arms. I'll be coming back to San Antonio in a few months and I already have my return reservation set. This Best western is the hotel my family and I will stay at whenever in town.

    « Very nice »

    The staff is always friendly and professional, the lobby is nice, there is a complimentary "happy hour", and the rooms are comfortable. Further, the hotel and rooms are very clean and the location is great. Walking distance to 2 fast food restaurants as well.

  • 5
    « Awesome »

    Planned a weekday trip to get away and from the beginning this place was awesome. We checked in after midnight the first of the week and the lady who was working was great! Gave us lots of places to go and even offered to print directions. The next morning we came down to a mouth watering breakfast. Fresh eggs, beans and tortillas! Great service! The rooms were comfy and quite clean. And the ladies who cleaned the rooms were pleasant. The manager a guy from Hawaii, cant remember his name, gave us good conversation and he told us he recently became manager but seemed like he was manager for years. This will be the hotel we stay at when coming to San Antonio!

    « Okay but dusty »

    This hotel is seemingly nice on the surface (granite counters, modern linens, free brkfst, etc) but when I looked closely, the fan and headboard were very dusty. I was able to write "hello" with my finger on the headboard (see pics). It makes you wonder if the room is really clean or just fixed up to appear like it is. On the plus side, the hotel is very close to major highways, and walking distance to a Walmart and fast food.

    « Thumbs down. »

    Terrible place. Not a plus. Room smelt of smoke. Toilet did not flush properly. Would not give you proper bedding for the sleeper couch. Called to ask for extra bedding - they claimed they don't have any and it was not their problem. Sleeper couch was a joke - extremely uncomfortable. Mattress is so thin, u can feel the springs. Will not stay there again. One plus - Breakfast was good.

    « great »

    great place. very friendly staff. loved the waffles at breakfast. Hit tub could be a little warmer. easy access to highway and attractions. very quiet. Walmart right next door was nice. fridge and microwave in room.

    « Good location north of town, average room »

    Hotel located near highways and convenient. Average room with mini fridge and decent mattresses. Bathrooms need updating. Found a spider in our tub. Great breakfast options but get there early for a place to sit.

    « Awesome Room and Comfortable Bed »

    Located right off highway but no noise. Very reasonable price. Very friendly staff and breakfast bar was wonderful with real plates and cups. food was not powdered eggs and bacon was plentiful. Very good breakfast bar.

    « Great Place to stay »

    Even though it is on the access road of 281 the rooms are very quiet. the Staff is very friendly also the complimentary happy hour (beer, wine for free) is quite a delight, no need to leave the hotel for a relaxing drink.

    « A Best "Best Western" in Texas »

    Great hotel, location near the airport. Helpful staff, clean and comfortable room. We'll stay there again next time we're in San Antonio. Great breakfast and the staff was one of the best we have experienced. We have recently retired and are traveling around to see the country. Best Westerns have been our choice for most of our stays and this one was exceptional.

    « Dianne was great »

    We booked a room with 2 queen beds online, but when we checked in last Saturday night, we were told the reservation shown on the hotel booking system as one King bed. Unfortunately, there was no room with 2 queen beds left, which would create much inconvenience for our family. The front desk staff Dianne was very helpful, she called her manager Jeff who authorized to upgrade us to the only room left at that time - Apartment. The room was so spacious and comfortable. It made our weekend in San Antonio an unforgettable one. We were very impressed with Dianne's excellent customer service and Jeff's great help!

    « A trip to San Antonio »

    We enjoyed our stay very much. The hotel had everything we wanted and more! The room was clean and spacious. We used the hot tub and loved it. We really appreciated the 5:00 - 7:00 reception in the lobby with beer, wine, pop and snacks, that was a nice surprise! The breakfast was excellent, as well. We will stay here again if we return to San Antonio. Thank you all for the great service!

  • 5
    « General Manager was fantastic »

    My wife and I travel all over the country and we stay in a lot of hotels and different brands. Jeff, the General Manager made an everlasting impression on our stay and will make us stay at Best Western brands more often. Jeff was professional, courteous and you can tell he loves his job and that persona definitely transpires to his staff. The hotel was very clean and the staff went the extra mile to make our stay a great experience. They even offered a social reception in the evening with beer, wine and finger foods which was an added bonus. If your looking for a nice hotel with an affordable price, look no further than the Best Western on Hwy 281 and 1604 Loop.

    « Awesome customer service »

    Stayed for a few nights and the front desk staff was amazing and very accommodating. Clean rooms and average breakfast. Location is outskirts of San Antonio. Close and walking distance to many shops and restraunts.

    « First trip to San Antonio »

    Comfortable stay at Best Western. All the amenities you would expect. Access to motel is challenging with the freeway and frontage roads. Excellent selection at breakfast. 1st class exercise equipment.

    « Prestine, clean look stops at the lobby »

    I would not stay in this hotel again. Upon arrival, the lobby area looked really nice and updated and like you couldn't wait to see your room. Unfortunately, the crisp, new, pristine look stops right there! We were assigned a room and when we walked in paint chipping on walls and the bathroom had not been cleaned. There was previous guest hair in tub, on tub walls and all over the tile flooring in the bathroom! I was disgusted and should have left that second, but booking on Expedia I was unsure if we would get money back. In addition, the pictures are very deceiving. The rooms are not crisp nor inviting, but dreary and dim......nothing to make you want to stay and relax a bit in them. The hotel looks like it had a half hearted remodel attempt and they got tired along the way or ran out of money to continue the effort passed the lobby.

    « Kevin Saves the Day »

    The customer service in this Hotel is second to none. They all know me by name, and Kevin is the Rock Star who continues to drive me back into this place every time. There is a pool outside, and also continental breakfast. Oh did I also mention that they do treats and beer for Happy Hour? Forget stopping by for a drink, go grab a beer and some egg rolls and rest in your room after your long meeting.

    « Comfortable and Roomy »

    After moving hotels 2x due to spring break noise, we wetr so happy to find a peaceful place to sleep. Best Western staff were very friendly and polite. Breakfast bar was good and even included Texas shaped waffles. Even though it was full of families with kids, it was very quiet and restful.

    « Overall, very good »

    Took a trip to San Antonio and decided to stay at this hotel. They were doing a few renovations but it wasn't anything that was distracting. Hotel staff was very helpful and very timely when asking for request of new towels and an ironing board that wasn't in our suite. We stayed two nights. The rooms were very nice and house keeping maintained the cleanliness throughout our stay. Breakfast wasn't amazing but it did the job. Overall, very good experience and would book with this hotel again.

    « My Review »

    We stayed in the hotel only one night. I had taken my daughter and grandchildren on a trip to the Missions of Texas. We were very tired after a day of sightseeing. All the kids wanted was to swim and relax. They thoroughly enjoyed the pool and especially the hot tub because it was a cool night. There was lots of hot water for us all to clean up after. We all slept like a log even though there was a problem with the hide a bed. Breakfast was wonderful as well..

    « room review »

    Overall room was great, housekeeping could be a more diligent in preparing the room for use. Appliances were difficult to get working. Breakfast was excellent with variety of choices. Lady at check in was helpful explaining and enrolling me in rewards program.

    « One night to six flags »

    Location was great, service was fantastic, breakfast was very nice, and the lobby area was very clean. Our room however seemed very musty, had air freshness around the room to try to cover the smell, and just seemed that it had gotten a very speedy cleaning job before us. Messages written on the mirror were still visible when we took hot showers, blanket for the sleeper was very dirty. It was ok for a cheap one night we booked through Priceline but if all rooms were similar to ours they could use a good clean and refresh.

  • 5
    « Perfect Location »

    Very happy with location and cleanliness of hotel. There is a Walmart directly behind the hotel which you can walk to as well as a selection of restaurants. For getting around without a car there is a bus stop directly outside, and hotel is very close to the airport. Staff are extremely friendly and helpful and they do a lovely reception with beer, wine, cookies and little appetizers in the evening on the weekdays. We had a Jacuzzi Suite and would definitely recommend upgrading if it is available, however there is lovely pool and Jacuzzi at the rear of the property.

    « Great VAlue »

    I am a frequent visitor to San Antonio and unaware of my travel dates. The staff has always been very helpful in accommodating me. Kevin has been working there for several years and remembers me. This is a well run hotel. It is clean and safe. The breakfast is above average with a nice variety. The staff keeps the area clean.

    « Nice Area, Nice Staff - Cleanliness needs improvment »

    The employees that checked us in were very nice. The room was just as described on their website. Except for cleanliness of the room. It could have used some updating, although I don't mind old as long as it's clean. It looked like it had only been vacuumed in areas that were easily reached with the vacuum cleaner and no attempt was made to move anything or vacuum beneath anything. There was some type of goo on both walls each side of the toilet. Good thing I always travel with some type of cleaning supplies. The last issue with the room was when I pulled out the blanket from the "sanitary" case it was in, there was long brown hair all over it. "Gross". I called down to the desk and they exchanged it for me. They had an outdoor pool that we were hoping to be able to swim in, but it was not heated so we decided not to. My daughter did enjoy the hot tub. The complimentary breakfast was decent and the lady in charge was working hard to keep everything stocked. You could make your own waffles and the eggs, sausage, bacon & biscuits were nice & hot. Lots of non hot choices as well. Yogurt, cereal, danish,fresh cinnamon rolls, toast bagels etc. 12 minutes to the Riverwalk, 30 minutes to Sea World. Other than the cleanliness issue in the room, staying here was a good experience.

    « Great place to stay with a family on the outskirts of San Antonio »

    We were very happy with our stay at this hotel. I was very nervous as were unfamiliar with the area. We had many options and were nervous to choose the right one. We loved staying here mostly because the staff is so friendly and we felt like we had the whole hotel to ourselves in the evenings. We let the kids play out in the pool and hot tub. Enjoyed the snack time with free snacks. Breakfast was a little crazy the first morning. I felt like the food wasn't being stocked fast enough and it was a little awkward hanging out and waiting for everyone to get fed so the second morning we decided to skip out on the "free" breakfast and head out to get it somewhere else so we didn't have to deal with that again. The room was nice and roomy and everything worked mostly. The closet door was off the hinge/ track and just left to just lay propped up. There was places that could have been cleaner if someone would have slowed down and checked (even out in the hallways and elevators too). Our beds were super squeaky the first night so we complained in the morning to see what could be done. We were told that they have no other available rooms to fit our needs but would send maintence to check it out. I decided to not let it ruin our family vacation and it was just one more night of having to deal with squeaky beds if they don't fix it. I went to check out the next morning and the manager mentioned they replaced the mattress/box spring with completely new ones since they didn't have any extra rooms. I mentioned that I realized it didn't squeak all night and thanked him! Overall our stay was great. It was a nice safe area. Within driving range of our trips to The Alamo/ River walk, San Antonio Zoo, Natural Bridge Caverns and Natural Bridge Wildlife Safari.

    « Confirmations mean nothing to this property »

    After arriving to my room and realizing that we were assigned to a different room type (King Suite) than what I had originally requested I went to the Front Desk to ask why. Agent, Lindsey seemed uninterested to hear. She had to call her front desk manager Kevin. After speaking to him she said there was nothing she could do because the room type I had originally requested (King Suite with Jacuzzi) and got approved by the property manager Kevin two months prior to my arrival was no longer available. I attempted several times to show her my confirmation letter but she didn't even care to even look at it. If you receive a confirmation letter that the actual MANAGER sent you there is no reason why it shouldn't of been honored. I understand it was not the front desk agents fault but she didn't even apologize for the inconvenience. Being a front desk agent myself, I know that a simple apology goes a long way. Even after the room type I initially requested was unavailable she still charged me the price for that room type and told me I had to wait until the next morning to talk to the manager. The next morning I was only able to talk to the front desk manager Kevin, which I would have preferred to hear back from the actual manager Jeff that I had originally spoken to in the first place to know why his confirmation letter meant nothing. VERY UNPROFESSIONAL WAY TO HANDLE A PROBLEM THAT WAS CLEARLY A MISUNDERSTANDING ON THEIR SIDE, NOT MINE. Since the room type I had requested was not available I was placed in a King Suite, which I was not impressed with. Room needed a lot of work done (pictures provided). Phone did not even work in the room, no dial tone (yes, it was connected). Attempted to call the front desk several times from my personal phone and no answer, went to the front desk and couldn't find a receptionist to report it to either. The day of my departure, housekeeping knocked several times between 10am-11am to see if I was leaving yet? (check-out was until 12 noon).It was just an unfortunate experience and ruined my planned trip for my wedding anniversary.

    « Caught on fire had to leave and still pay »

    Caught on fire had to leave and still pay. Fire alarm went off and i ignored because it was ringing then sounded like it was shut off after a few times. This repeated until another guest was yelling fire at 2 am. Busted in my room. It was just unfortunate. No refund was given at the desk.

    « Awesome Hotel »

    Room were very clean and spacious. One of the nicest best westerns we have stayed with. Breakfast and many selections and was changed daily. What really makes this hotel so wonderful is its staff. Everyone is extremely helpful and polite. Kevin is the BEST! He printed us maps with highlighted directions and recommended so many things to do and places to eat. He even took the time make a list of MUST DO things in San Antonio. This hotel and staff has surpassed my expectations. I Highly recommend visiting this hotel!

    « VERY pleasant stay! »

    A friend suggested this BW or LaQuinta for our needs while in the area. We chose this facility because we like to accumulate our BW points for perks. Sure glad we did, this motel was extremely nice (probably best BW we've staying in during our years of travel). Everything very clean & fresh. Large comfortable, quiet room & breakfast was a real treat with REAL plates & glasses. Nice variety of food & presentation was quite pleasing. Would certainly stay here again.

    « Business Trip »

    The staff at the Best Western Plus in San Antonio are amazing. The rooms are clean, the internet is fast, and the breakfast is a good way to start your day. If you are into working out there is a facility for that, if you are into swimming there is a pool. If you want to relax they have a hot tube. I jokingly say to my wife that this is my home away from home.

    « The Best »

    We stayed at this hotel and it was very easy to get in and out. It was located near to what we wanted to do and the staff bent over backwards to help us. We had a small key/lock problem that they handled most efficiently and quickly. We will stay again

  • 5
    « Worth every penny! »

    Rooms are spacious, Breakfast is great and best of all the staff is friendly and very detailed. The front desk really make an effort to get to know you. This is my second time staying at this hotel and surprisingly I was remembered and greeted by name. I thought that was very impressive and showed how honest and caring this hotels staff is. I will definitely be coming back again!

    « Great value! »

    While there were some initial problems, everything was handled very well and beyond my expectations! The breakfast was hot and tasty and the service was very good. I really enjoyed the complimentary beer/wine and snacks!!! I would absolutely stay at this hotel again. It was a great value for the money!!!

    « Decent Price Poor Internet »

    The staff was great. The rooms were clean, and neat. Price was fair. The internet was very poor. When I could connect to the internet I was kicked out often or was unable to connect to some links. (News, banking) The problem was reported and was told they knew of problems but they didn't know what to do. Was told that Mac users commonly had problems.

    « Spacious rooms, good for a short stay. »

    We stayed at this hotel for a one night on NYE. We didn't stay in the room for long it was mainly for us to sleep but the room was very big and the beds were soft. Our room was very clean and my only draw back would be that the shower/bathroom was a little outdated. There was a great free breakfast with eggs, bacon, biscuits, gravy, waffles and cereal. They even had fresh popped popcorn when we checked in near the lobby. If you do not come into San Antonio via 281 South then the hotel is a little difficult to get to but once you figure it out its not too bad and is actually in a great location near tons of restaurants and activities for everyone.

    « Service lacking »

    We paid a premium price for our jacuzzi room for three nights. First day we left mid morning for shopping and sightseeing. We returned about 4:00 pm and found our room untouched by housekeeping. Desk clerk offered to "call someone" who could come clean the room. Not knowing how long that might take, we opted for just a fresh set of towels.

    « needs work »

    Was assigned two rooms the first night. Keys didn't fit. The garbage was not removed on most days, also sink, toilet, shower not cleaned. The beds were not made on two days. Dirty dishes left in room. Told them phone was broken, never fixed.

    « Great Customer Service Visit »

    Excellent breakfast with fresh eggs scrambled and beans and tortillas to eat with them OR sausage and biscuits and gravy OR waffles AND various brands and flavors of yogurt, not just one flavor, cereals, and the normal coffee and juices. Very nice beds, great TV reception and variety, front desk went beyond the call of duty for 3 situations. Bed very comfortable, TV picture and selection excellent.

    « Run away - do NOT stay here! »

    First, you can not find this place or get to it easily. Second, the girl who checked us in did not know how to use a BW gift card and she took 20 minutes to get us our keys. Next, when we opened the door to our room, we found it full of stacking chairs and other meeting room equipment. So - she "upgraded" us to a suite. It was NOT clean. the carpet in all the public areas is filthy and in our room - the sliding doors to the closet do not work. There is gross stuff inside the fridge. There is something strange on the floor under the sinks in the bathroom. The lamp shade in our bedroom was torn. We were invited to a Manager's receptions at 5:30 pm - but by 5:50 pm - it is still not set up. There is supposed to be beer, wine and "snacks" which turned out to be cookies. This place is poorly run. It is dirty. It is not worth the $100 bucks we are paying! I am so disappointed and upset. We often stay at Best WEsterns and have never been to one so awefull. I tell you - find somewhere else!!

    « Very nice »

    Have stayed here twice now. Location is very busy but has anything you could possibly need. Lots of restaurants and shopping. Walmart right around the corner. Access can be tricky and traffic heavy at times. All the rooms are suites, are nicely decorated and roomy. I will most likely stay here again and advise you check it out when in the area.

    « Very Very Wonderful Hotel »

    I was in town for a family reunion, We had lots of family and friends asking for directions, recommendations on places to eat, shop...etc the front desk agent Lindsey was SO HELPFUL!! If it was not for her our stay would have been way more complicated. She was able to assist with reservation changes and many more questions on rates and taxes..etc Because of her I will definitely be coming back to this hotel.

  • 4
    « North San Antonio »

    Nice place to stay for Stone Oak area of San Antonio. Room was clean and spacious, comfort of bed was OK, breakfast was a step above the average. Lots of dining choices within 5 minutes, reasonable to get in & out. Would definitely stay again when in the area.

    « Very clean , comfortable,Friendly staff. »

    Excellent location for a Northside stay in San Antonio. Good warm breakfast. Friendly staff. Very clean overall. Surprised at how low their rates are. Very easy access to Downtown, about 11 miles. Very strategic location.

    « thanksgiving »

    was nice stay. Am a heavy coffee drinker so had to keep asking house keeping for more. No blankets for bed but luckily bring my own due to past experiences. Nice breakfast spread but I'm not an early morning person so didn't partake

    « Not for us »

    This place was conveniently located, and had a room with 3 beds, but I wish we had stuck with something familiar. The staff was friendly and the coffee was hot! There was no bedding in the room for the couch, so I went down to get some. I was given a couple mismatched sheets and told that was the last of their bedding and they had no more! what?? The 2 queens were thin, noisy mattresses with zero support. Most of us had a terrible night's sleep. The kitchen was a great feature, but we didn't need it this time since we just came to sleep. The bathroom was large and had 2 sinks- great for large families. The free breakfast was ok, but since we are GF, there were minimal choices. Breakfast tacos was on the menu, but only four tortillas. Overall, it was what we paid for, but we won't be back.

    « Business trip was not expected to have to stay over night. »

    it was a very quick business trip. Everyone made it very pleasant. I had extra people with me they were treated very well. We especially liked the waffle iron at breakfast in the shape of Texas!!!! Did not get to use the Fitness center but it looked user friendly.

    « Weekend Getaway »

    We enjoyed a weekend getaway in San Antonio. The hotel was good and the lady that helped us at check-in was very friendly. We originally had a problem with our room lock, but she fixed it right away by getting us into a different room.

    « Recent Stay at this Best Western »

    This was a very short business trip to the area. I arrived a little late however the staff was very kind to assist me with a couple items I needed. The hotel is very comfortable, clean and welcoming. Housekeeping team was very kind. I would return for certain and this location is great if you need to be fairly close to the airport and restaurants.

    « Dirty accommodation »

    We went in and the dirty bathroom with hair in the shower and floor. The sheets had not been changed from the previous guests. In two days they did not clean the room. Lack supervision. When I put my complaint the manager was interested in solving the problem. too bad the Internet. Not recommended.

    « I plan to stay here in the future »

    My wife and I came to San Antonio for a doctor appointment and chose this hotel because it was near his office. We found a very caring and competent staff. The hotel common areas and rooms were very clean and comfortable. The full breakfast was much appreciated. We plan to stay here on future trips to San Antonio, TX even if it means having to drive across town (and I hate San Antontio, or any big city, traffic.

    « Great place »

    This place is the best place to stay friendly staff very helpful.We are definetly staying there again.They even looked up some places for us and gave us great easy directions.Plenty of restaurants,grocery stores easy access to freeway

  • 5
    « Outstanding »

    Overall the hotel was very well kept. the staff from the front desk to the breakfast personnel were very attentive. The location was near restaurants, and other place should we have need anything. Keep up the outstanding work made us feel at home.

    « Nice hotel for the price, great location! »

    We stayed in this hotel in July and had housekeeping issues. I mentioned these to the manager. He wrote me back later and assured me those problems have been resolved. We decided to give them one more chance and stayed in October. The service was great and we had no problems with housekeeping. Great location and the staff is very nice. I would recommend this hotel.

    « Nice property with a bad theft problem »

    The property is nice. The breakfast use to be good but is now just ok. They have a problem with this place with vehicle break ins. The police informed me it is a big problem here. You think they would maybe want to put security on site!!!!! I guess they don't care!?

    « It was nice until.... »

    We checked in and the hotel looks and smells nice. The pictures you see are what you get. We get to our room and it clearly says 'non-smoking'. We walk into what smells like smoke. We are tired and didnt want to complain. Woke up at 6am to what now smells like a bar in our room? Other stayers on our floor were complaining of the same thing. :( other than the smoke smell it was a nice stay.

    « Requested by Best Western »

    Accomedations and service were great but the wifi srevice in the room did not fumction properly. I had to go to the lobby to obtain proper reception. Location for the purpose of this trip was excellent. The staff were friendly and courteous.


Getting to the hotel ...

All directions
·From: Interstate 35 South. Take Interstate 10 West. Take Highway 1604 North/East, and take Exit 281 North, stay on the service road and take the Sonterra Exit Ramp (immediate bridge-ramp on the right). Make two right turns at the bridge and the Best Western Plus Hill Country Suites is on the right side. ·From: Interstate 35 North. Take Interstate 10 East. Take Highway 1604 West, and take Exit 281 North, stay on the service road and take the Sonterra Exit Ramp (immediate bridge-ramp on the right). Make two right turns at the bridge and the Best Western Plus Hill Country Suites is on the right side. ·From: Downtown. The San Antonio International Airport or North Star Mall at loop 410. Take Sa...

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