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Best Western Plus Hotel Atrium Inn, Schertz

4.5/5  - basé sur 251 notations.
17401 IH 35 N, 78154-1265, Schertz, United States - See map
Best Western Plus Atrium Inn - Front Entrance The Best Western Plus Atrium Inn is ideally located in the center of Schertz. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Atrium Inn! You have the Natural Bridge Caverns a short drive away from our Best Western Schertz hotel, known for a superior location, service and rates. Year-round, families and adventure seekers flock to our Schertz hotel to visit the nearby Schlitterbahn® Waterpark and Six Flags® Fiesta Texas. SeaWorld® is a must-see for dolphin interactions, incredible shows and exhibits. You can make a tour of all three parks for a vacation that will never be forgotten. Other nearby attractions include The Riverwalk and the Alamo. Start your day with a free, full hot breakfast that includes favorites such as hot waffles, pastries, cereal, yogurt, fruit and 100% Arabica coffee. Not sure where to go first? Free Wi-Fi keeps you connected so you can check out what's happening near our Schertz hotel. There's ample truck and RV parking, and we're happy to host campers and road trippers. Guests can also enjoy our fitness center, guest laundry facilities and sundry shop. The indoor heated pool is a temptation few guests can resist. After a day of lounging poolside, we're close to shopping and dining so you can spend the evening sampling the local fare. Visit Retama Park® and Wildlife Ranch for some family-friendly fun, or catch a game at the Schertz Soccer Complex. Adjoining rooms are available at our hotel in Schertz and each room is equipped with a microwave, minifridge and a Keurig coffee maker, perfect for large families or groups. Poolside rooms are also available, making it easy to take a quick dip before starting your day. Our hotel features a 24-hour restaurant within walking distance and easy access from I-35. If you're here for business with Verizon®, FedEx®, Amazon®, Caterpillar, General Electric or the Randolph Air Force Base, you'll find business travel easier when staying with us. We're close to everything you need. Book a spacious Best Western Plus Atrium Inn room today and get the best rates in town! Enjoy your stay!

Best Western Plus

Hotel Atrium Inn

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 251 guest reviews
NOTE ISSUED
Excellent
159
Very Good
66
Average
15
Poor
4
Terrible
7
REFER TO NOTICE
Business Business
29
Couples Couples
53
Family Family
137
Friends getaway Friends getaway
15
Solo travel Solo travel
9
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best hotel to stay"

5
06/10/2018

I had one of the most satisfying experience staying at best western hotel, the rooms were exquisitely clean, all amenities worked as it should. the services were excellent and the breakfast that was served was very satisfying. I advise is the is the place you want to stay in for leisure, business and vacation.

"Best Western Atrium Inn"

5
18/09/2018

The hotel has been upgrade at some point and they did an excellent job. I loved having a Keurig coffee maker and the soap dispensers in the shower were a bonus. no more having to squeeze tiny bottle to get shampoo out and it doesn't come out! The bed was comfy and the microwave and fridge were a plus as well. The pool looked very inviting. Plenty of places to eat nearby as well. I would highly recommend this hotel to everyone.

"Stayed one night"

4
23/08/2018

Stayed one night while stopping in San Antonio to see the bats out at Bracken Cave. I didn't spend much time in the room. The air conditioning worked great, thankfully, as it was hot and humid outside! Room was fine, maybe a little dark (color scheme). Bed was comfy. The motel is basically built around the pool. I had a room that faced outside the motel so no problem with noise from the pool. In fact for the most part it was very quiet in my back corner. Ask to be put back there if you don't want the highway noise. However this is adjacent to a light industrial area, so there was early morning traffic on the road behind the hotel. Plenty of restaurants and retail businesses nearby.

"A wonderful stay "

5
20/06/2018

I stopped by & spent the night at best western & it's was a very comfortable stay it made me feel like I was right at home, the room was really nice & clean I just wish I had more time too stay again. But we'll be back again. & there breakfast was good too

"The Little Things would have made a 5 star"

4
14/05/2018

It was a little more expensive than other Best Westerns I've stayed in Texas so far. But a little less care taken. Check in was ok—not too welcoming and then when I used the pool there were no towels and I walked right past the desk manager dripping—-was hoping for a towel. Room was nice and clean. Please think about adding a sheet to not only the bottom but the top of the blanket that is known to not be washed as often. If the blanket had a sheet on top and bottom it would have made me feel better. So I only used a plain sheet to keep warm. Breakfast is only served till 9AM??!! Thumbs down

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We appreciate your honest feedback regarding your stay at our hotel. The management team genuinely apologizes for any inconvenience you experienced during your stay and will make sure to provide the best guest services and comfortable accommodation. It would be our honor to serve you again!

"A great place to stay near San Antonio"

5
23/04/2018

Friendly, helpful staff ... great room with many amenities ... good breakfast offerings ... nice indoor pool/spa and exercise room ... price very reasonable ... good value ... close to the conference we attended ... will return if in the area again

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you so much for writing such a wonderful review! We are thrilled to hear that you enjoyed our friendly and accommodating guest services, clean and comfortable rooms, and convenient location. Thank you for showing your appreciation regarding our fitness center, indoor pool and spa. It is wonderful to hear that you enjoyed your overall stay with us and we would love for you to come back and stay with us again!

"Weekend Getaway"

5
17/04/2018

Spent a night here while visiting Natural Bridge Wildlife Ranch. Everything was wonderful. Super fast check in and exceptional friendly service from the General Manager Yodi Upa. Very clean, excellent breakfast, comfy beds. Did not get a chance to use the pool. We wish we would have had another night here and will absolutely stay here again when in the area.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you so much for sharing your wonderful review with us. We are glad to hear that you value our guest services and clean facilities. We highly appreciate your thoughtful comments regarding our helpful staff and complimentary hot breakfast. It would be our honor to serve you again!

"A wonderful hotel, just outside San Antonio"

5
07/04/2018

This great hotel is easily accessible and just North East of San Antonio. The Rooms were very nice and spacious. The staff was friendly and helpful, and the breakfast offered a number of tasty choices.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We sincerely appreciate you taking the time to write such an amazing review! Thank you for sharing your thoughtful remarks regarding our friendly guest services, complimentary hot breakfast, pleasant pool and spa area, and convenient location. It is wonderful to hear that you enjoyed your overall stay with us and we would love for you to come back and stay with us again!

"Stay while moving"

5
27/03/2018

I was very impressed by the cleaniliness & service of this small location right off I-35. We had to stay while we were emptying our house for final sale-inspection, so it was very convenient for us to be less than 10min from the house to take care of all that process. Will definitely recommend it for guests with family & kids bc of the location and amenities. A lot of people were at the indoor pool, it includes breakfast, close to many attractions in the area of Schertz, San Antonio, New Braunfels areas. For overnight stays it's very good as well. Clean, private, quiet.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you so much for writing such an excellent review! We are delighted to hear that you enjoyed our friendly and accommodating guest services, complimentary hot breakfast, and the indoor pool. Thank you for showing your appreciation regarding our convenient location. We look forward to having you stay with us again in the near future.

"Nice hotel"

5
28/02/2018

This was a nice hotel and good experience. We were traveling from Iowa and there was easy access from highway. The atrium area was beautiful with nice pool and spa. We would stop at this motel again. Staff were very accommodating

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We sincerely appreciate you taking the time to write such an amazing review! Thank you for sharing your thoughtful remarks regarding our friendly guest services, pleasant pool and spa area, and convenient location. It is wonderful to hear that you enjoyed your overall stay with us and we would love for you to come back and stay with us again!

"Manager's Attitude Pushed My Review to Very Good"

4
25/01/2018

Our first room had a stale smell. It faced the atrium and there was no way to open the door to let some air in. Since the atrium is enclosed there probably wouldn't have been much fresh air anyway. The double queen rooms don't have desks - only king as the space is limited - they include a small round table with two hardback chairs instead. We moved to a king as we really wanted a desk. This room met our needs and did not smell stale. It was on the first floor and did not open to the atrium. Breakfast was OK - my big issues were weak coffee and odd tasting OJ. You can find something to eat though and don't need to leave hungry. All seemed clean. I did not like that the person who cleaned the rooms ignored the notes I left. I was told he doesn't understand Spanish or English and I explained that it would really be good for him to take the notes to the front desk for someone who could read them to take action. The two notes I left were gone (along with the tip I always leave hotels) but the request I made on the note was completely ignored. Finally, the manager seemed very welling to please the customers and make sure you were happy. The extra chair I requested for my second room was gladly provided. I felt that he really cared about the property and wanted to ensure every problem was taken care of. I'd have rated this hotel as average except for the attitude of the manager. However, there was one gentleman who worked the front desk at night that should not be greeting the public as he was just short of rude and surly most of the time. Thankfully the other gentleman who worked the front desk at night was the polar opposite - super friendly and welcoming! I'd like to say they balanced each other out but the unpleasant guy spoiled things!!

"Hidden Motel"

5
05/01/2018

This is one of the nicest Best Westerns I have stayed at. It is located in Schertz, Texas, which is just right outside of San Antonio. It is a great value, driving into SA is no big deal from this spot.

"Quick family getaway"

5
02/01/2018

We had a great experience at this location. It is convenient to San Antonio, Austin, New Braunfels and San Marcos. The pool and hot tub were clean. The fitness room was small, but met my needs well. The entire staff was kind, efficient and very helpful. Will definitely stay here again.

"Friendly helpful staff"

4
03/12/2017

This Best Western had very clean lobby, and the staff was very friendly, courteous and helpful. Our room was comfortable and clean. The sound proofing was extremely good, because we didn't even know that a youth aged soccer team was in the motel until we went to breakfast.

"Very Nice"

5
10/11/2017

The name of the hotel is not misleading. The atrium in the center of the hotel is awesome. The pool and hot tub are in there so weather is of no concern to use them. There are several tables in here to relax at and the flowers and plants are very well maintained. Oh, and by the way, the rooms are very nice as well!!

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you for writing such an incredibly thoughtful review! We are very delighted to hear that you enjoyed our atrium, heated pool and hot tub, and our comfortable rooms. Thank you again for all the kind words regarding your experience staying with us! It would be our honor to serve you again!

"Pretty average overall"

3
07/11/2017

From the high reviews I had high expectations. I believe the motel was built in 1995 and remodeled in 2012, so it looked pretty good (except for the wallpaper starting to peel in the bathroom). I guess they didn't put much sound insulation between rooms 20 years ago because we could hear other guests talking loudly and coughing on both sides of us. The coughing guest even kept my wife from sleeping. The sink wasn't in the bathroom, so when my wife was drying her hair early in the morning (because she couldn't sleep), it woke me up. The food was pretty average for a free breakfast. I've had better breakfasts at other Best Western Plus hotels. At least the nightly price was pretty good.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We appreciate your honest feedback regarding your stay at our hotel. The management team genuinely apologizes for any inconvenience you experienced during your stay. It would be our pleasure to serve you again!

"Great stay"

5
30/10/2017

Good place to stay, close to many things to see and do. Daniel, who made my reservation and was at the front desk, is especially helpful, pleasant and very good at his job.....he really enjoys helping people.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you for an amazing review! We appreciate your acknowledgement of our staff hospitality and convenient location. We very are happy that you had a wonderful stay. Please come back and visit us soon!

"Fantastic Hotel"

5
29/10/2017

Stayed there one night on way to San Antonio...what an awesome place. New, clean, spacious room, great breakfast, super location right off I35, super pool and hot tub. Would definitely stay here again.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you so much for your thoughtful review! It is great to hear that you had an overall pleasant stay at our hotel. We appreciate your comments regarding our helpful front desk staff, guest services, cleanliness, and delightful breakfast. Please come back and stay with us again!

"Redone hotel"

3
29/10/2017

This was a highly rated hotel on this site...so we booked it. The room was clean, the public areas were nicely appointed. The walls are sooo thin, we heard the conversation of the men in the next room, the ladies laughing across the hall, the older gentleman coughing nonstop at 5 am. I like to get up early, get dressed and go have coffee and wait for my husband to get up. Could not do that here, the tiny sink is in the room! I couldn't get ready without waking him. So I laid in bed and waited. There is no plug in or sink in the bathroom. The breakfast had the usual rubber eggs and the waffles tasted like there was no butter or eggs in the batter. We are not staying at a BW again.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We appreciate your honest feedback regarding your stay at our hotel. The management team genuinely apologizes for any inconvenience you experienced during your stay. It would be our pleasure to serve you again!

"Best Overall Hotel"

5
29/10/2017

Very satisfied with the service. The front desk employees have always been very helpful in getting us a room. For us, the location is just right, for our grandchildren live close by and it makes it easier for us to visit them. The Breakfast area is always clean, and they are always attentive to the fact that they check to see there is enough food in the containers where the breakfast is placed. The rooms are always clean. We have always been satisfied with the service here, and we will continue to go there whenever we go to San Antonio.

"Atrium Inn Best Western"

5
24/10/2017

We love to stay at this hotel because they are most accommodating. Mr. Yogi Upa goes out of his way to make us feel comfortable and treats us like family. Everything is always clean and the breakfast is always great. Great value for the money.

"Excellent experience."

5
23/10/2017

I couldn't be more pleased with the experience. Location was clean, staff was professional, full of amenities like a great workout room, indoor pool area including a hot tub that always works. The breakfast is quality and a full layout instead of just coffee, juice, and pastries. The location is always extremely clean which is hard to find these days. The manager is very professional and is always on location and continuously asks if everything is good and if anything needs attention, they're on it. I travel a lot and stay in numerous hotels and without a doubt, this is one of the best out there. I give id a thumbs up and 5 stars.

"Birthday Sleepover 13th Birthday"

4
23/10/2017

Hotel was nice, rooms were clean. Breakfast was good. Unfortunately the reason we chose this hotel was for our granddaughters 13th birthday, due to in our area the only hotel with an indoor pool. We arrived at the hotel approximately 6:30-7ish, checked in and asked which way the pool, we were told it was closed with no explanation. That it would not be open for the evening. Of course you can imagine the disappointment of 5 pre teens. I explained that was the only reason we chose that hotel in this area. There are many other hotels in our local area that could of been chosen. We later found out from another guest that the pool was very crowed with many families but ONE family had a baby without the proper swim wear and used the bathroom in the pool. Due to the hour of this happening, and obviously the hotel was crowded with familes for the same reason we chose, I feel they should immediately had the pool cleaned and ready for use that evening. Plus monitored the pool to insure that families used the proper swim attire. I also realize accidents happen but when you are paying for use of the amenities and not able to it is very disappointing for 5 girls. Not easy to entertain 5 girls at this point, so we left and went to dinner, which was way more expense that was not planned because we were planning on pizza poolside. They did not reopen the pool until 9:30am the next day with a checkout by 11AM. Shame on that FAMILY for letting that happen and ruining all the other guests pool time. FRUSTRATED

"My experience"

5
18/10/2017

Wonderful staff and facility at this hotel. I was very impressed with the staff friendliness and assistance. They have a beautiful and well kept atrium next to the lobby. It's a wonderful place for thinking or just reading.

"Would not stay again"

1
16/10/2017

Room was not clean, smelt terrible, breakfast was not worth eating. I came to this hotel very tired from working all day and night, expected a nice place to sleep, but I felt dirty the second I went into the room, not sure how people can even sleep here and pay 100plus a night! No different than a cheap hotel,

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We appreciate your honest feedback regarding your stay at our hotel. The management team genuinely apologizes for any inconvenience you experienced during your stay and will make sure to provide the best guest services and comfortable accommodation. It would be our honor to serve you again!

"Family Funeral"

4
10/10/2017

The hotel was very nice. The decor was great and the staff was nice. They told jokes and greeted us each time we came back to the hotel. Close to family and friend was this location and the room was really nice. We would stay here again and compliment your staff for being great host.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We greatly appreciate your excellent review! It is delightful to hear that you value our very helpful staff, clean and comfortable rooms and our well maintained property. We look forward to having you stay with us again in the near future!

"Nice, Clean, Comfortable, & Good Value"

5
07/10/2017

This is a nice, clean hotel and a great value. Comfortable bed and room. Large lobby and comfortable seating to meet up with friends. Good breakfast, pool, and a lot of nearby restaurants. Close to New Braunfels. We enjoyed visiting the area wineries and shops.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you so much for writing such an excellent review! We are delighted to hear that you enjoyed our friendly and accommodating guest services, complimentary hot breakfast, and the indoor pool. Thank you for showing your appreciation regarding our reasonable rate and convenient location. We look forward to having you stay with us again in the near future.

"Great place to stay"

5
01/10/2017

Very handy to all places in north San Antonio area, very professional and helpful staff, high value. Beds are a little firmer than I prefer, but not to the point to keep me from staying here on return trips.Don't let the bland exterior detract - stay here and you will not be disappointed.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We greatly appreciate your excellent review! It is delightful to hear that you value our very helpful staff, clean and comfortable rooms and convenient location. We look forward to having you stay with us again in the near future!

"Great price, helpful staff, pleasant room"

4
29/09/2017

Stayed here 4 nights. Friendly staff, clean, comfortable room at a reasonable price. It was convenient to Schertz and Selma, and the northeast side area. Breakfast was fine, coffee was very good. Good value.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you so much for writing such a wonderful review! We are delighted to hear that you enjoyed our friendly and accommodating guest services and complimentary hot breakfast. Thank you for showing your appreciation regarding our best rate and convenient location. It would be our honor to serve you again!

"Best western the best!!!"

5
27/09/2017

This was an excellent choice for a hotel, the service was great, the rooms were clean, the beds were clean and comfortable. The breakfast was free and on point. It was a full breakfast that included pancakes and freshly made waffles. The indoor pool and hot tub was to die for. I will definitely make this my place to stay when traveling in this area.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We sincerely appreciate you taking the time to write such an amazing review! Thank you for sharing your thoughtful remarks regarding our friendly guest services, complimentary hot breakfast, pleasant pool and spa area, and convenient location. It is wonderful to hear that you enjoyed your overall stay with us and we would love for you to come back and stay with us again!

"One of the best...."

5
26/09/2017

Best Western Plus Atrium in Schertz, Texas is one of the very best hotels we've stayed in . Top notch service! Clean comfortable room . Just an overall great stay . Stayed 3 nights , breakfast was great !

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you so much for sharing your wonderful review with us. We are glad to hear that you value our guest services and clean facilities. We highly appreciate your thoughtful comments regarding our helpful staff and complimentary hot breakfast. It would be our honor to serve you again!

"Great Choice"

5
24/08/2017

Excellent location the breakfast was delicious and the rooms were very clean. The hotel staff was very accommodating. Close to San Marcos outlets and most major shopping and restaurants. I would stay there again.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We greatly appreciate your excellent review! We are very happy that you liked our comfortable rooms, the convenient location, and delicious breakfast. Thank you for sharing your thoughtful remarks regarding our friendly guest services and cleanliness. We will be very pleased to serve you again!

"Great time"

1
21/08/2017

We had a great time from check in to check out. Very professional and helpful front desk personnel. Our room was very clean and had a warm feeling almost like being at home. The breakfast selection was very tasty. The pool and hot tub excellent!

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We appreciate your honest feedback regarding your stay at our hotel.We are pleased to hear that you enjoyed our friendly and accommodating guest services, clean and comfortable rooms, the atrium, and indoor pool. We appreciate your thoughtful comments regarding our delightful breakfast. The management team genuinely apologizes for any inconvenience you experienced during your stay. It would be our pleasure to serve you again!

"Great hotel"

5
21/08/2017

Rooms were great. Service was amazing Can't complain The breakfast was great a lot of variety and happy that it's there till 10, which is great for when you want to sleep in a bit it'll still be there when you wake up 10/10

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you so much for writing such a wonderful review! We are pleased to hear that you enjoyed our friendly and accommodating guest services. We highly appreciate your thoughtful comments regarding our delightful breakfast. We look forward to having you stay with us again in the near future!

"Wonderful experience"

5
10/08/2017

We loved the homey feel of this lovely hotel. Every staff member was just wonderful and went above and beyond to help us feel welcome. We also really liked the pool and hot tub in the atrium, and thoroughly enjoyed breakfast each morning. We had a wonderful experience here and would love to go back!

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We greatly appreciate your excellent review! We are very happy that you liked our comfortable rooms, the convenient location, and delicious breakfast. Thank you for sharing your thoughtful remarks regarding our friendly guest services. We will be very pleased to serve you again!

"Not for everyone, certainly not us"

2
05/08/2017

While I didn't have a bad experience at the hotel, it wasn't right for our family and I offer this review to help others decide. First impression was not great as the hallway smelled a bit dirty and the room smelled musty which surprised me given the recent refurbishment. Also, there was no safe in the room. The bathroom was very small and contained the toilet instead of having the toilet separate. Breakfast, while free, was not very good - bacon was too greasy and the sausage looked cheap. Finally, the coffee in the breakfast hall was very weak. For the price it's probably what one should expect. I'd rather spend the extra next time for a hotel with safe, higher ceilings and a fresh room.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We appreciate your honest feedback regarding your stay at our hotel. The management team genuinely apologizes for any inconvenience you experienced during your stay. It would be our pleasure to serve you again!

"Home away from home"

4
04/08/2017

This BW was very convenient for us. The entire staff went out of their way to make this a comfortable stay. Breakfast was typical, but the bacon was cooked perfectly (for my taste). The grandkids enjoyed the hot tub and pool...not crowded.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you so much for writing such a wonderful review! We are pleased to hear that you enjoyed our friendly and accommodating guest services, clean and comfortable rooms, the atrium, and indoor pool. We appreciate your thoughtful comments regarding our delightful breakfast. We look forward to having you stay with us again in the near future!

"Great stay"

5
04/08/2017

We had a great stay here. The rooms were clean, beds comfy, and staff very sweet. The breakfast was very good with a lot of variety. The front desk associates were vey accommodating. Will definitely be back for Wurstfest.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We greatly appreciate your excellent review! We are very happy that you liked our comfortable rooms, the convenient location, and delicious breakfast. Thank you for sharing your thoughtful remarks regarding our friendly guest services and cleanliness. We will be very pleased to serve you again!

""Well Hidden Location""

4
01/08/2017

We enjoyed our stay, the facility, staff, breakfast were all great! However the street address 17401 IH 35 is a vacant lot, making GPS navigation useless. After calling the hotel we were told to drive for 1 more exit and that hotel is next to "Denney's". Perfect directions, but BW should correct this.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We greatly appreciate your excellent review! It is delightful to hear that you value our very helpful staff, clean rooms, delicious breakfast and convenient location. Thank you for sharing GPS navigation issue, the management team will make sure to correct the GPS problem. Please comeback and visit us soon. We look forward to having you stay with us again in the near future!

"Great experience"

5
24/07/2017

I booked this hotel after looking at reviews from other hotels which were not great but this hotel had awesome reviews. This hotel has the friendliest staff and the rooms, breakfast and check in/out services were the absolute best!

"Great people make a great stay!"

4
24/07/2017

I always expect and almost always fine a clean well kept facility with good beds when I go to Best Westerns. This facility stands out because the staff and service exceed expectations with a smile. The desk staff always seems happy to see a person and any needs we've had during stays are quickly and cheerfully addressed. One more note, this facility is well located with just about any kind of food nearby, a close easy to access Mall and lots of services. It is close to major freeways with easy access to all parts of San Antonio.

"Night Desk Clerk Disrespectful "

2
15/07/2017

My family met me after a long week and used free nights at this hotel. The front desk clerk was totally disrespectful the entire visit. Our room was a non smoking room and the front morning clerks were informed that the adjacent room was smoking and the smell was traveling into our room and nothing was done. This hotel is dated and could have lots of potential but with the Managment that is currently in charge will struggle to make this a two star hotel. I would never stay here again.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We appreciate your honest feedback regarding your stay at our hotel. The management team genuinely apologizes for any inconvenience you experienced during your stay. It would be our pleasure to serve you again!

"Our Stay"

5
10/07/2017

The hotel was nice and it was clean. The staff were very friendly and attentive. This was by far the quickest and easiest check in that I've encountered at a hotel. I would definitely stay here again!

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you so much for sharing your wonderful review with us. We are glad to hear that you value our guest services and clean facilities. We highly appreciate your thoughtful comments regarding our helpful staff and quick check-in system. It would be our honor to serve you again!

"It served its purpose"

3
28/06/2017

It's a nice place to stay. The room appeared clean.... how does one really ever know right? But... from the looks it seemed clean. Breakfast was as you would expect from a chain like that. No real complaints and would stay again.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We greatly appreciate you taking the time to write such a nice review! Thank you for sharing your thoughtful remarks regarding our convenient location, and complimentary hot breakfast. It is wonderful to hear that you enjoyed your overall stay with us and we would love for you to come back and stay with us again!

"Summer Time"

5
20/06/2017

We had a great time, the staff was very helpful in assisting us in changing our room, we booked a room with one bed & asked to get a room with poolside view. EZ made it happen & we were glad we did, the pool was nice after being out in the sun all day.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you so much for writing such an excellent review! We are delighted to hear that you enjoyed our friendly and accommodating guest services and the indoor pool area. We look forward to having you stay with us again in the near future.

"Very nice and less expensive than staying in new braunfels."

5
16/06/2017

The money we saved on our hotel room bought our schlitterbahn tickets. It was only about a 15 minute drive to the water park. It was close enough to San Antonio also. We drove to Seaworld in about 30 minutes and that was with morning traffic.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you so much for sharing your wonderful review with us. We are glad to hear that you value our comfortable rooms, reasonable price, guest services and facilities. We highly appreciate your thoughtful comments regarding our convenient location. Please come back and stay with us again!

"Average"

3
07/06/2017

We stayed here for 4 nights. They had little variety in their breakfast offerings. Two menus that they switched up every other day. Scrambled eggs one day followed by "omelet" patties the next day. Some of their customers drive diesels, and they park right up against the building. One morning the diesel must have idled for about an hour - the fumes entered our room thru the AC unit. Not sure if being on an upper floor would have helped that situation or not. The gentleman who works the front desk at night spends his time watching the TV in the breakfast area. I reported a broken toilet in the women's room, and all he said was that maintenance was not available. I told him that I understood this, but I suggested that he at least put up a sign. The next morning we asked the front desk if it had been reported, and we were told that it had not. Once we told them, they did get maintenance on it right away. Pool was on the dirty side. I only used it once, but there were many bugs and WADS of hair floating in it. Ironically, the pool never seemed to be open on time, but I'm not exactly sure what they were doing during that time. Definitely not cleaning it.

"Comfy and Cozy"

5
04/06/2017

Nice, clean rooms. Newly remodeled. Friendly staff. Great breakfast with options for vegetarians and protein lovers. Comfortable beds and variety of pillow options. Keurig and mini fridge in the room. Convenient location near shopping and interstate.

"Awesome!!!"

5
03/06/2017

We stay at this hotel every time we're in town which has been approx. 10 nights in the last 12 months. It is always a very pleasant experience!! The hotel staff are very friendly and accommodations are very nice and clean!! Excellent value for your money!!!

"Excellent hotel and staff"

5
29/05/2017

Wonderful hotel and excellent location. Staff is very friendly and helpful. Breakfast was good. The only thing I would change would be to offer more meat options for people who don't eat pork. There was either bacon or pork sausage. Turkey or beef options should be considered.

"Average hotel"

3
26/05/2017

Rooms decor is nice looks like it was recently updated although this seems like a very old hotel as the rooms are small and the bathroom is separate from the sink and mirror. Both are very small. Rooms and hotel were very clean. We had a double and the beds are very small and very uncomfortable unless you like extra firm. Staff was friendly.

"Moldy, smelly, and super moist! Gross!"

1
19/05/2017

Front desk agent was nice but it stops there. We knew the second we walked in the room it was all bad. We should have known by the carpet going down the halls, it just didn't seem sanitary by the looks of it. But the room was smelled like someone was clearly covering odor and mildew with a chemical laden, heavy deodorizer. My wife had an immediate allergic response, and the front desk agent was nice, but he advised us to go to CVS or Walgreens for drugs, but would not give us a refund if we checked out. So apparently we are supposed to "tough out" the experience by masking the toxin's side effects with drugs. If you have important papers, they may be ruined. Our important documents were floppy and super moist sitting in that room. Very unclean and filthy feeling. We have taken pics of all the mold. We should NOT have been given that room! This was like a Hotel 6 from teenage years. Bad bad bad.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We appreciate your honest feedback regarding your stay at our hotel. The management team genuinely apologizes for any inconvenience you experienced during your stay and will make sure to provide the best guest services and comfortable accommodation. It would be our honor to serve you again!

"Great weekend getaway"

5
16/05/2017

We enjoy this hotel a lot! The staff is super friendly. The pool is not huge, but very relaxing! We really enjoyed the hot tub as well. Both are inside, but you still get the outside feel without the sunburn! The breakfast is over and beyond good.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you so much for writing such a wonderful review! We are pleased to hear that you enjoyed our friendly and accommodating guest services, clean and comfortable rooms, the atrium, and indoor pool. We appreciate your thoughtful comments regarding our delightful breakfast. We look forward to having you stay with us again in the near future!

"Awesome Service"

5
15/05/2017

I stayed there for 39 days for work and had an amazing experience. All of the staff was very nice to me and greeted me every time they saw me. The rooms were clean and I visited the spa every single day! I had a great time there and would definitely suggest if you are in that area. My room was very quiet and the beds were extremely comfortable.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We are very happy and thankful that you took the time to write an amazing review regarding your stay at our hotel. Your thoughtful comments about our comfortable room amenities, friendly staff, and convenient location are greatly appreciated. We will be very pleased to see you again!

"Best Vacation ever"

5
09/05/2017

The hotel was excellent. Very Clean , staff was so friendy and knowledgable about the area.The breakfast was better then any resturants you could go too. The hotel and staff made this a remarkable vacation going back as soon as i can. they also had a indor pool and hot tub. I cant say enough about this place it was that good.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We greatly appreciate you taking the time to write such an amazing review! Thank you for sharing your thoughtful remarks regarding our friendly guest services and complimentary hot breakfast. We are happy that you liked the well maintained atrium and pleasant pool area. It is wonderful to hear that you enjoyed your stay with us and we would love for you to come back and stay with us again!

"Excellent experience."

5
01/05/2017

I was treated as a very valuable patron, just like the previous stay back in September 2016. The staff is very professional, every was clean and functional. I really liked the hot tub because of a bad back. Check in was quick and easy, no surprises, and everything was just as it is advertised. I'll be returning again in September and know exactly where I'll be staying!!

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
Thank you so much for sharing your wonderful review with us. We are glad to hear that you value our guest services and clean facilities. We highly appreciate your thoughtful comments regarding our indoor pool and hot tub, helpful staff and complimentary hot breakfast. It would be our honor to serve you again!

"Condescending manager at front desk"

3
30/04/2017

Upon arrival manager "EZ" was at the front desk. There were no other customers present. When he checked me in had handed me a piece of paper, telling me very quickly where he wanted me to inital. I was confused because he seemed like he need 3 areas attended to, but there were 7-8 areas highlighted. I asked him to repeat his instructions to me. That's when he answered in a sing-song condescending voice, sarcastically pointing out the areas I should address. So I said it was confusing since there are so many other areas highlighted. He said, "We'll since you are a gold member I don't need this info (pointing to the OTHER areas)". Well, how am suppose to know that? I've never seen their form before! Why couldn't he have said that to me in the beginning. I know I have gray hair, but I'm not an idiot. And it's not like he's a 20 something, he's not much younger than me. Then I asked for breakfast hrs, check out time, and pool hrs. I has a piece of paper and pen in my hand to write down the info. Once again he spoke so fast I didn't get all the info. So I said I didn't get all that and asked him to repeat it. Once again he went into his sing-song condescending voice. He started with, "The breakfast hrs sign is right behind you." Gosh, sorry I asked for customer service while you were doing nothing else, and you resented supplying me with it. I then walked out front to get ice, which was located right behind the front desk. I believed I was following instructions, but couldn't get ice to come out. I came around the corner and said to EZ, "This ice machine is not working, where is another one?" Here came the sing-song condescending voice again, "It's working. I just used it". Not, "It has been working, let me make sure you are using it properly "... or something else helpful. Then I asked for his name. He told me. Then asked ,"Why?". I answered, "Because you have been condescending to me since I arrived". He replied, "No I haven't. I just explained everything to you". I said, "I'll ask to speak to the manager in the morning." Then he inform me that he IS the manager. Then I said I'll find out who the owner is. That brought this response from him, "Now you're being rude". I walked away advising him not to speak condescendingly to people, and that I was going to mention this in my online review. Condescension is a perception. He can't say he is NOT being condescending if I perceive that's how it feels to me. And I'm a GOLD member. So if this can happen to me, then I say good luck to you. Glad I'm only scheduled to stay 1 nite. This has NEVER happened before to me at any Best Western I've visited. It left as our taste in my mouth and my heart racing as I prepare to go to sleep for the nite. How unnecessary. Such a shame.

"Work Stay"

5
27/04/2017

Great value and service! Clean rooms and restrooms. Comfortable bed and pillows. Breakfast area clean and good variety. Professional and helpful staff. At the top of my list for the next work trip in that area.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We are very happy and thankful that you took the time to write an amazing review regarding your stay at our hotel. Your thoughtful comments about our complimentary breakfast, comfortable rooms and friendly staff are greatly appreciated. We look forward to having you stay with us again in the near future.

"Family Trip"

5
24/04/2017

Friendly staff, room was very nice with comfortable beds. The location was perfect for my trip ( right off the interstate). The breakfast had a good selection of food choices and was definitely enough to fill us up. And it tasted good too. Easy, fast checkout.

Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We greatly appreciate your excellent review! We are very happy that you liked our comfortable rooms, the convenient location, and delicious breakfast. Thank you for sharing your thoughtful remarks regarding our friendly guest services and cleanliness. We will be very pleased to serve you again!

"Loved The Heated Pool"

5
20/04/2017

Amazing Owner and family , Loved the heated pool, they serve a great breakfast , very friendly staff , nice decor and very clean . Our kids did not want to leave they asked if we can live there . they loved the pool area

"NICE CLEAN ROOM, FRIENDLY FRONT DESK"

4
16/04/2017

We traveled a lot with in USA with our photo club, we stayed in Best Western most of the time. The front desk staffs are friendly, rooms are clean with air conditioner. The breakfast buffet is good with fresh fruit and varieties.

"Awful customer service"

1
10/04/2017

My husband and I checked in on a Sunday Morning at 2:25 am after a long day of traveling. We slept there for 7 hours and were out before 11 am on that same day. Tuesday rolls around and I was charged twice for our stay. I called because I thought it was an error on their part seeing as how we only stayed one night. I spoke to the lady at the front desk, and she informed me that according to their system we checked in on Friday, and stayed until Sunday. We were not even in this area on Friday and upon check in I was not informed of the fact that they would charge me for 2 nights. I tried explaining myself to the associate and she became rude and unwilling to work with me on the lack of communication. I would not have stayed there had I known that id be charged $250.00 for only having the room one "night" and in reality it was only a few hours to rest before driving the rest of the way home. I am out that money, and all they can do is make excuses instead of giving me my money back since I was not informed I would be charged for a 2 nights stay.

"Great family hotel"

4
05/04/2017

Great service, honored online price I found. Nice spacious room. Indoor pool & jacuzzi (fyi - it's saltwater!). Breakfast was good - folded eggs, hash browns, biscuits & gravy & sausage, waffles + the other common stuff. Totally worth the money (which wasn't a lot!! $81+ tax)!

"Exceptional Middle Class Hotel"

4
04/04/2017

It has a very unique design - hence the name - atrium. Very clean and open. The rooms were stuffy with humidity, but overall clean. Hallways are very shallow so you hear your neighbor across and what's done in the ice machine room.

"Spring break 2017... PERFECT HOTEL ACROSS THE BOARD !!!"

5
29/03/2017

Went to Natural Bridge Caverns for Spring break, 2 adults and 2 kids under 5 and absolutely loved this hotel. I've stayed in very very expensive hotels (VEGAS) down to some horrible ones that I left screaming for my health and life and let them keep my money. This Hotel is perfect across the board, the room (while nothing fancy) was clean and nice, the shower water pressure which women appreciate this trust me was AWSOME and a cold as heck AC were perfect ! There was free breakfast everyday which I loved cause whose not us for FREEEEEE, eggs, potatoes, sausage bacon waffles bagels you name it ! The staff was great, even recommended a good place to eat delicious Mexican food !! The location was great, literally just minutes from the Caverns and once again the hotel staff was amazing !!!! Yall, I'm so not kidding this hotel is wonderful across the board price, location, clean and we will definitely stay here again !

"Very enjoyable"

4
28/03/2017

Visiting friends in the SA area and like the location of the hotel. Clean and comfortable. Lots of amenities in the immediate area. I was a little worried about hiway noise but it wasn't an issue at all

"Review"

4
27/11/2016

Great room except for placement of lavatory being in the way of the bathroom door. Also, TV remote only worked directly in front of the TV sitting on middle of bed on the end. Mattress was kind of hard. Excellent breakfast every day we were there. Great indoor pool/hot tub spa area. Very gracious front desk employees & cleaning staff.

"It doesn't get any better than this!"

5
23/11/2016

Best hotel, at this price point, we have ever stayed in (and we have been to 1000's world wide). It exceeded my expectations in every way (appearance in and out, amenities, staff's response and helpfulness, free hot breakfast options, etc.)

"All clean..."

5
05/11/2016

This was the perfect stop over for us, after a week on the road we needed to get laundry done, nice chap on reception helped with the coins (exchanged not gifted), we chilled in the pool and jacuzzi whilst the machines did their stuff. The room was lovely and big, and clean - you can really tell it's a 'plus'. Breakfast is probably one of the best of the 'included' on our whole trip. Great place to recharge.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We greatly appreciate your taking the time to write such an amazing review! It is wonderful to hear that you liked the indoor pool area. Thank you for sharing your thoughtful remarks regarding our delicious breakfast with many different options, friendly guest services and comfortable rooms. We look forward to having you stay with us again in the near future!

"A Really Pleasant Surprise"

4
03/11/2016

This hotel was 20 years old but looked like it was brand new. The GM explained that it had undergone a major renovation that took place over the period of a year. Each and every staff member that we encountered was fabulous. I would definitely go back to this property and recommend it with reservation!

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you so much for your thoughtful review! It is great to hear that you had an overall pleasant stay at our hotel. We appreciate your sincere comments regarding our helpful front desk staff and guest services. It would be our honor to serve you again!

"Great hotel near lots of shopping."

5
01/11/2016

Very nice hotel, clean & comfortable. Everything was kept clean from the lobby to the breakfast room, atrium, hallways and most importantly the rooms. Breakfast each morning had a good selection of foods including eggs, hash browns or potatoes, waffles, rolls, fruit, yogurt and juices. The staff made sure food was kept warm and available even if breakfast hours were ending. Coffee, tea & cocoa were available 24 hours. Pool and jacuzzi areas were clean and lots of towels were available. Best of all the staff were very helpful and pleasant. The only negative thing about the room was the sink area was a bit small. It would have been nicer to have more counter space.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We greatly appreciate you taking the time to write such an amazing review! Thank you for sharing your thoughtful remarks regarding our well maintained property, friendly guest services, and complimentary hot breakfast. We apologize for any inconvenience you experienced during your stay. It is wonderful to hear that you enjoyed your stay with us and we would love for you to come back and stay with us again!

"Excellent experience and value"

4
20/10/2016

I picked this hotel for its proximity for attending a family funeral. The price seemed decent and based on other reviews, I decided to give it a try. I was very pleased with the overall amenities, spacious room and bed comfort. A pet peeve of mine is when the room temperature cannot be adjusted to comfort levels, since I need a very cool temp to sleep well and I was able to adjust the temp down to my comfort level. I would definitely stay here, again. Very friendly and accommodating staff. Breakfast was decent, also.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you so much for sharing your wonderful review with us. We are glad to hear that you value our comfortable rooms, reasonable price, guest services and facilities. We highly appreciate your thoughtful comments regarding our helpful staff and delicious breakfast. Please come back and stay with us again!

"Great value in a great location"

5
11/10/2016

The Best Western Atrium in Shertz is a great hotel. It has a nice indoor pool and hot tub that is great to use after a long drive. The staff is friendly and very helpful. The breakfast is hard to beat. The location is also hard to beat it sits between a KFC and a Dennys with a gas station on the other side of Dennys. There is also a sports bar in close walking distance. Across the freeway is an HEB Plus and a near by Super Walmart. Getting to San Antonio or New Braunfels is easy because you're right on the freeway. I always try to stay here when I'm in the area. Everything is just so convenient. Plus there is a Safari Park just up the road from it.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We are very happy and thankful that you took the time to write an amazing review regarding your stay at our hotel. Your thoughtful comments about our clean and comfortable rooms, friendly staff, indoor pool, complimentary breakfast and convenient location are greatly appreciated. We will be very delighted to serve you again!

"It was ok..but watch if you book through a third party such as Price Line"

3
27/09/2016

We traveled with two other couples just one night to a birthday party. The friend who was hosting the party had made and paid for our rooms through priceline. Two of us had Paid in Full written across the front of our reservations but the third couple was made to pay for their room . Since our friend had already paid for it ..it was paid for twice. The couple who was made to pay did not want to make a fuss and ruin the good time for the rest of us or the host.... The room my husband and I stayed in on the first floor had a terrible smell..it seemed like it was a cleaner and it was trying to mask another odor. It was close to the ice machine so perhaps it was just mold...Anyways neither of us slept well. I will say the other two couples had no complaint about their rooms.. We did not have breakfast at the hotel but it smelled good..(bacon cooking always does) The coffee was good.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We appreciate your honest feedback regarding your stay at our hotel. The management team genuinely apologizes for any inconvenience you experienced during your stay and will make sure to provide the best guest services and comfortable accommodation. It would be our pleasure to serve you again!

"Great Overall"

5
19/09/2016

All of the staff is very friendly. The rooms are very clean and comfortable. The Atrium is beautiful and the pool/spa are always kept up. The breakfast is excellent! The hot and fresh breakfast makes the stay even better. It's not the regular continental breakfast. They offer eggs, sausage, biscuits, gravy, hash browns and much more.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you so much for writing such a wonderful review! We are pleased to hear that you enjoyed our friendly and accommodating guest services, clean and comfortable rooms, the atrium, and indoor pool. We appreciate your thoughtful comments regarding our delightful breakfast. We look forward to having you stay with us again in the near future!

"Great Family Hotel"

5
10/09/2016

Great family hotel, great service, clean, wonderful breakfast, clean and fun pool and spa area. Great location close to restaurants and grocery and fun things to do. Also close to shopping such as walmart

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We sincerely appreciate you taking the time to write such an amazing review! Thank you for sharing your thoughtful remarks regarding our friendly guest services, complimentary hot breakfast, pleasant pool and spa area, and convenient location. It is wonderful to hear that you enjoyed your overall stay with us and we would love for you to come back and stay with us again!

"A really fine small hotel on IH 35 near San Antonio"

4
17/08/2016

This is a really good small hotel near San Antonio. The rooms have internet, cable tv, Keurig coffee, a large screen tv, and the bath has very good bath wash, shampoo and conditioner in a wall type dispenser in the shower. The room was spotless, the bed was very comfortable and the desk and cleaning crew were pleasant and efficient. We did not use but were impressed with the indoor pool

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you so much for writing such a wonderful review! It is delightful to hear that you had an overall pleasant stay at our hotel. We appreciate your thoughtful comments regarding our indoor pool, clean rooms and comfortable room amenities. It would be our honor to serve you again!

"Great Stay!!"

5
15/08/2016

I was very Happy with my stay. The staff was very nice and accommodating. The room was very nice, clean and comfortable. The location was good for the activities I planned in that area. I would stay here again and in fact will when I am in the area. Thank You!!

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We greatly appreciate your excellent review! It is delightful to hear that you value our very helpful staff, clean and comfortable rooms and convenient location. We look forward to having you stay with us again in the near future!

"Clean. Nice Pool."

4
23/07/2016

We really enjoyed our stay here. We and the kids had a lot of fun in the pool and hot tub located in the atrium. The rooms were comfortable and had everything we needed. The staff was really helpful. This hotel is in a nice location with a grocery store and many eateries nearby. If you plan on visiting the Natural Bridge Caverns or Wildlife Ranch this is a good place to stay. We will definitely stay here again when in the area.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you so much for writing an excellent review! We are thrilled to hear that you and your family enjoyed our convenient location, friendly and accommodating guest services, indoor pool and hot tub as well as comfortable rooms. It would be our honor to serve you again!

"Great Staycation!"

4
22/07/2016

Always stay at BW. Stayed here because of the indoor pool. the Atrium was ice in the South Texas heat. Plenty of towels and the hot tub was nice. Colored lights in the pool was a different twist for the children Staff was friendly and helpful. Will conciser this hotel again for a quick getaway.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We are very happy and thankful that you took the time to write a wonderful review regarding your stay at our hotel. Your thoughtful comments regarding our Atrium, swimming pool area and friendly staff are greatly appreciated. We will be very pleased to see you again!

"Great location"

5
11/07/2016

July is so hot but this hotel helped cool us down. Had an indoor pool to help block the sun light and nice sitting areas if you get the poolside rooms. Excellent location near the Natural Bridge Caverns.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you very much for taking the time to write such an amazing review! We highly appreciate your thoughtful comments regarding our convenient location, and pleasant pool area. It is wonderful to hear that you enjoyed your stay with us and we would be very happy to serve you again!

"Clean, Convenient, and Comfortable"

5
05/07/2016

Enjoyed stay over July 4th. City of New Braunfels is only about 15 minutes away. Hotels are full over July 4th and location is good in between San Antonio and New Braunfels. Good breakfast and attendants are very helpful.

"Comfortable, friendly, & convenient"

5
01/07/2016

Whenever we visit our daughter, we stay at the BW Atrium Inn. It is conveniently located and the staff goes out of their way to make your stay enjoyable. The accommodations are clean, comfortable and relaxing.

"Awesome customer service"

5
28/06/2016

Great place, very updated and clean , great staff had no problems and it's a courtyard so rooms open up to pool, very convenient. They started breakfast early so it was very nice. Housekeeping was incredible !! Rooms very clean and the beds were comfortable. Air conditioning worked so good , especially with Texas being 100 degrees.

"beautiful hotel"

5
27/06/2016

the center of this hotel is an atrium with trees, other greenery, tables, chairs, and a pool/spa. it is very pretty in the atrium as is the entire hotel. staff is very friendly and helpful. Keurig coffeemaker in the room(awesome). very good breakfast with bacon, eggs, sausage, potatoes and fresh waffles along with other continental breakfast items.

"Great place!"

5
15/06/2016

I can't say enough good things about this place! Clean, comfy beds, nice breakfast and the people are VERY friendly. We've stayed here many times when we've gone to music venues or horseracing in the area and this is our Go-To place. We always sleep well. Even though we are right off IH 35, the noise is minimal - I hardly notice. Just a great place!!!

"Best Western Plus Atrium Inn, Schertz, TX"

5
07/06/2016

This is a nice hotel with nice and friendly employees. They also served a nice hot breakfast that they change some of the items everyday. This hotel has a indoor swimming pool, and a fitness center. This hotel also has free internet. It is very close to everything needed for shopping and different places to eat and gas stations. It also has easy access to the freeway

"Enjoyable Stay"

5
02/06/2016

The room was clean and comfortable. The staff was courteous and service was excellent. Would recommend to anyone. Really enjoyed the spa and pool. Only problem was in online directions to facility, which were somewhat confusing.

"hurray for Best Western Plus"

4
31/05/2016

I read the reviews for all the hotels in the area and for the price of this one, I was extremely happy with the room and the breakfast. I would stay again only I hope the next time there won't be a soccer tournament, but even then the other guest had their kids under control. I loved it

"3rd stay in past year"

4
23/05/2016

I have been in town 3 times in the past 12 months for a week at a time and have stayed here. The location is perfect for me and best price in the area that I've been able to find. Rooms clean and comfortable - lots of options to eat and shop in the area.

"Wonderful Hotel"

5
18/05/2016

My wife and I stayed here on May 13, 2016. Room 219 had 2 Queen beds. Nice quiet room. Room next door, not so quiet but that's what a cooler full of beer does. We had no highway noise at all. Ice machine was close by, about 4 rooms. Plenty of parking. In the room, the sink area was very narrow but it was outside the toilet/shower area so getting ready in the morning was faster than usual. Breakfast was one of the best I have had. 2 waffle makers. Plenty of eggs, bacon etc. Some hard boiled eggs would be nice but plenty of choices. 2 ladies were kept busy restocking food. This is a very nice Best Western.

"Nice Staff"

4
24/04/2016

The staff at this hotel was wonderful and I would be back. The pool needed to be looked at - the water was cloudy and I would not use the pool. The atrium was a delightful area to sit and talk. I thought the breakfast was fine and the Texas shaped waffles were a fun addition. The eggs left something to be desired.

"Nice place to stay"

4
06/04/2016

Was very happy with value, cleanliness and amenities. Really enjoyed the indoor courtyard and the pool was perfect temperature to enter easily and the hot tub was actually hot. The continental breakfast was simple and warm.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We greatly appreciate your taking the time to write such an amazing review! We are thrilled to hear that you enjoyed our heated indoor pool and Jacuzzi. Thank you for showing your appreciation regarding our cleanliness, room facilities and reasonable price. We would love for you to come back and stay with us again!

"Awesome breakfast and nice pool!"

5
28/03/2016

no complaints, had 3 kids with me and the pool and jacuzzi were the perfect touch to get the kids doing something during the off time at the hotel. the Breakfast was amazing! scrambled eggs, potato wedges, biscuits, sausage, gravy!! yogurt, cereal, muffins, orange juice, water and coffee sat out at all times. place was clean and neat, noise level was good and our room had a mini fridge and microwave. Very satisfied we stayed here! Also, there is a Walmart within walking distance, the Natural Bridge Caverns 10 minutes away and plenty of fast food around.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you so much for writing such a wonderful review! It is delightful to hear that you had an overall pleasant stay at our hotel. We appreciate your thoughtful comments regarding our indoor pool and hot tub, delicious breakfast, clean rooms and convenient location. It would be our honor to serve you again!

"A good place to stay"

4
24/03/2016

We stayed at this hotel as a family of four for one night while visiting the San Antonio area. Upon check-in, the staff was very friendly and we were assigned our room fairly quickly. At that time, they explained the breakfast hours, and where the pool, business center, and exercise facilities were. We didn't use any of these amenities, but it's nice to know they are there. The hotel is two floors and there is an indoor pool within a central atrium - hence the name of the hotel. Our room was on the outside, so our view was of the parking lot. I believe some rooms open up to the atrium area. The room itself was quite clean. There is a refrigerator and microwave. The beds were comfortable and I believe they have satellite TV. One thing to note - the bathroom sink is actually on the outside of the bathroom. Although I prefer the sink within the bathroom itself, for one night it was not a big deal. Right next door there was a KFC/Taco Bell/Pizza Hut combo that we walked to for a quick dinner. There are tons of other restaurants and stores nearby so there are plenty of other options to eat. The breakfast food was standard "free breakfast" fare. Bacon, sausage, pastries, fruit, biscuits with gravy, a waffle maker, cereal, yogurt, milk, juice, scrambled "eggs". We had no problem finding seating, and some people even took their breakfast to the atrium area to eat since there were tables and chairs out there. In all, I'd recommend this hotel and would stay there again for a short visit.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We greatly appreciate you taking the time to write such an amazing review! Thank you for sharing your thoughtful remarks regarding our friendly guest services, convenient location, and our complimentary hot breakfast. It is wonderful to hear that you enjoyed your overall stay with us and we would love for you to come back and stay with us again!

"Perfect stay if you are planning to visit the Wild Life Ranch or Caverns"

5
23/03/2016

The room was extremely clean, comfy beds and the breakfast had a huge variety with different menu each day of our stay. Used the business center and computer worked great and was able to print tickets with no problem. The lady at the front desk helped us to fine near by activities for the kids and everyone was super friendly. The pool looked dark so I called down and they assured me that it looked that way because the color the pool was painted. We did end up swimming and the pool was very clean!

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you so much for writing such an amazing review! It is wonderful to hear that you had an overall pleasant stay at our hotel. We appreciate your thoughtful comments regarding our Business center, friendly staff, clean rooms, delicious breakfast, and indoor pool. We look forward to having you stay with us again in the near future!

"Solid place to stay for local recreation"

3
20/03/2016

If you are looking for a good value for a short stay in the area, this is a good hotel with good access to restaurants and to Interstate to head our for your day! My daughter thought the beds were cozy, and the location was excellent for our plans to head out to the Caverns in the area. 10 minute drive from the hotel to Natural Bridge Caverns and recreation area!

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We are very happy and thankful that you took the time to write an amazing review regarding your stay at our hotel. Your thoughtful comments about our comfortable room amenities and convenient location are greatly appreciated. We will be very pleased to see you again!

"Great location, Mixed About Hotel"

3
20/03/2016

The room was comfortable and relaxing to be in. The hotel itself had nice amenities: free morning breakfast that was well stocked and kept up with, sitting areas in the hotel, and a pool. The kids didn't take advantage of the pool due to the cloudiness, which may have been due to the high traffic use of the pool during spring break. The room was nice and facing the freeway. There was some traffic noise in the room, but not enough to bother us. The bathroom sink area is small and faces into the sleeping area, so it is a little disturbing if someone is using it and other people are trying to sleep. The staff at the inn were friendly. Great location to get to San Marcos, the Natural Bridge Caverns area, and San Antonio. Also, a lot of food options near the hotel.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you so much for sharing your thoughtful review with us. It is wonderful to hear that you enjoyed our guest services, facilities, convenient location and delicious breakfast! We sincerely apologize for any inconvenience you experienced during your stay. It would be our pleasure to serve you again!

"Sadly bad key cards and dirty swimming pool"

2
17/03/2016

The hotel itself is great. The staff is friendly. The key cards don't work most of the time. We could not enter from outside through any side doors and our room was at the end of the building. Had to have key re-keyed while dripping wet from pool. Very unhappy about key cards. The heated pool was nice but filthy. Breakfast was great and quantities were plentiful.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We sincerely appreciate your taking the time to share your experience with us and write a genuine review! We are glad to hear that you value our friendly staff and delightful breakfast. The management team genuinely apologizes for any inconvenience you experienced during your stay. It would be our honor to serve you again!

"Pleasant Stay"

4
16/03/2016

Very clean hotel with a nice indoor pool and sitting area. Breakfast was good. Rooms have a refrigerator and microwave. Located close to restuarants and shopping off I35. Friendly staff, easy checkin/out.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We greatly appreciate your excellent review! We are very happy that you liked our comfortable rooms, the convenient pool area and delicious breakfast. Thank you for sharing your thoughtful remarks regarding our friendly guest services, cleanliness and room amenities. We will be very pleased to serve you again!

"Rude General Manager"

1
12/03/2016

My family(2 adults & 2 small children) booked this hotel with a hotel site. It booked as a king room but said call and room size could be changed with availability. I called immediately after booking and asked for a room with 2 beds. I was told they had several rooms available then was transferred to the general manager who said they had NO rooms available with 2 beds. When I told him I was already told they did have rooms he then said I would have to pay more money to have a second bed. He went on to say it was a company policy. So I called the corporate office and was told it was not a company policy but the particular hotels rule. 2 separate times the general manager lied to me and made no attempt to accommodate unless we paid him more money. We did stay because it was to late to rebook some place else with small children. At check in I noticed a large post it note had been placed on our paper work by the manager saying not to change our room for any reason unless we paid more money. Clearly this manager does not like hotel sites booking his rooms for lower rates. I would have given a good review about the hotel its self if the customer service had been better. We stay at many hotels across the US and have never been told we have to pay more to change the bed type.

"Spring Break"

5
12/03/2016

The first person of the staff I met was Easy, very nice guy. The kitchen staff were very polite and helpful, the morning staff greeted me with a smile and said goodbye with a handshake. I was very impressed with this property, and I will make it a point to come back. My family and I loved the atrium design. And by the way, the breakfast was awesome!

"Looking forward to next stay."

5
07/03/2016

Everything was great including the Free breakfast lots to choose from, Always fresh. Super pool and hot tub. Within walking distance of great little cafe AJ's. Less than 1 mile from Bussy's Flea Market.

"Very functional property, outstanding staff!"

5
05/03/2016

After experiencing poor wi-fi connectivity at a nearby Holiday Inn property, I moved to this hotel. Looking back, this was a really good decision 'cause I not only got blazing fast wi-fi/internet but also got to meet some wonderful staff members. All staff members, without exceptions, were super! In particular, Mr. Yogi and Ms. Bina stand out for their genuine warmth and hospitality. Additionally, liked their fitness center and clean rooms. If I'd point at only hitch, it'd be about the proximity to the road, which results in noise for the front side of the hotel. But again, I was there on business and loved the location/access. Would definitely stay again for the value and really friendly staff.

"Vacation"

5
01/03/2016

it was a well kept hotel very friendly staff the room were awesome and very spacious and affordable very close to a lot of pretty cool places and restaurants all in all it was a very pleasant stay and will definitely be staying here again when the time comes

"Family Group Travel"

4
26/02/2016

Traveled with 4 adults and 5 small children, 2 rooms with check in on different days. Location is 10+ for traveling with families, Walmart, HEB, food places and gas all within 2 block radius. Breakfast was above average and the indoor pool is just what we needed when you have children that want to swim no matter the Texas weather. If you don't mind staying a little further out from San Antonio city center stay here, or don't, that way there is more room for us to stay hahahaha. Staff was very helpful with the exception of a couple staff members that had attitudes (night shift).

"Great Stay"

4
22/02/2016

Great stay! Comfortable beds, clean room and hotel. Plenty of restaurants and shopping centers near. Breakfast was good. Though high prices it were a good idea to have a miniature candy store inside. Pool area was just beautiful and engaging.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We are very happy and thankful that you took the time to write an amazing review regarding your stay at our hotel. Your thoughtful comments about our comfortable and clean rooms, convenient location, delightful breakfast and pleasant pool area are greatly appreciated. We will be very pleased to see you again!

"good room & nice breakfast"

4
16/02/2016

Our room was clean, comfortable, and updated. My husband loved in the in-room Keurig, and the fridge/microwave were convenient; they would have been very useful for a long-term stay. The TV was nice, but the clicker/remote was irritating because it wasn't very responsive and made accessing the guide impossible. The indoor pool was the main draw to this hotel above others in the area, and my kids had a good time. The breakfast was on point! Service included eggs, sausage, hashbrowns, biscuits & gravy, cereal, oatmeal, yogurt, and freshly made waffles - in the shape of Texas no less. You can be sure the kids loved that! If you say here, be sure to request a room away from the front of the hotel because the highway traffic was very noisy and disruptive throughout the night.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We sincerely appreciate your taking the time to share your experience with us and write a thoughtful review! We are glad to hear that you greatly value our room amenities, indoor pool and delicious breakfast. We apologize for any inconvenience during your stay. Our management team will make sure to provide best guest services. We look forward to having you stay with us again in the near future!

"Great for travel and relaxation"

5
15/02/2016

For a Weekend getaway, you can't beat it. Great location for restaurants, shopping for last min items, and even getting gas for your trip. cant beat it. The staff was wonderful always asking if there is anything else they can do. Them Breakfast food was wonderful not to mention the savings on food for the morning. Cleanliness of the rooms and the hotel overall was great. I will recommend this hotel to all traveling there.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you so much for writing an excellent review! We are thrilled to hear that you enjoyed our convenient location, friendly and accommodating guest services, and comfortable rooms. Thank you for showing your appreciation regarding our delightful breakfast and cleanliness. It would be our honor to serve you again!

"Fancy Nancy loved it and so did the Rowdy Children"

4
26/01/2016

First of all, and perhaps best of all (in my opinion), Staff is over the top friendly. I love that! Easy to talk to and very accommodating. When I read Atrium I though a few plants. In my children's opinion the best of all was the indoor HEATED Pool! The hot tub was just that HOT and very appreciated in the cold weather we bared all day. I didn't pack bathing suits but the Walmart is conveniently around the corner. Breakfast in the morning, small but very appealing and clean. We all loved the Texas size waffles.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We greatly appreciate your taking the time to write such a wonderful review! Thank you for sharing your thoughtful remarks regarding our friendly guest services, indoor pool, comfortable rooms and clean breakfast area. It is wonderful to hear that you enjoyed your overall stay with us and we would love for you to come back and stay with us again!

"Great Place To Stay for Families"

5
03/01/2016

Very clean and friendly helpful staff. Great breakfast. Indoor pool and hot tub was why we chose this hotel, and we were not disappointed. The hotel is close to restaurants and shopping. Easy access to San Antonio.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you so much for writing such an amazing review! It is wonderful to hear that you had an overall pleasant stay at our hotel. We appreciate your thoughtful comments regarding our indoor pool and hot tub, friendly staff, clean rooms, delicious breakfast, and convenient location. We look forward to having you stay with us again in the near future!

"Texas Waffles and Cooperative During Tough Times"

5
16/12/2015

When my grandfather, who was at a nursing home down the street, unexpectedly passed away, this hotel found me a room even though the website said "booked". The place was immaculately clean and the complementary breakfast was extraordinary! I have booked additional rooms for my family members coming in for services... they are going to love it!

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We greatly value your sincere comments! Thank you for sharing your considerate remarks regarding our hotel. We would love for you to come and stay with us again!

"Excellent Hotel, Excellent Stay!!"

5
29/11/2015

We stay here every time we are in the San Antonio area. The location is perfect as its right off the exit on I-35 and very close to some of the best tourist destinations. Excellent hotel with equally excellent staff. Very clean and well managed. I will ensure that our family stays here on every future visit.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you so much for writing such a wonderful review! We are thrilled to hear that you enjoyed our friendly and accommodating guest services, clean and comfortable rooms, and convenient location. Thank you for showing your appreciation regarding our well maintained property. It would be our honor to serve you again!

"business"

2
27/11/2015

No cooperation or consideration from the staff or even management for the accommodation in the hotel. The reservation web site provide wrong pictures of the set up of the room and spoiled my meeting capabilities.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We appreciate your honest feedback regarding your stay at our hotel. The management team genuinely apologizes for any inconvenience you experienced during your stay. It would be our pleasure to serve you again!

"Nice, updated, reasonably priced hotel with easy access to I-35S."

4
29/10/2015

Enjoyed my 4 day stay here. Clean hotel with friendly staff. Nice rooms with comfortable beds although I would have liked to have a little heavier comforter. In room it was very quiet in spite of hotel being so close to the highway. Loved that the sink area was separate from the toilet /shower area. Made it much easier for two people to get ready at the same time. Good breakfast in the morning with alternating hot items. I would definitely stay here again if in the area but next time I am going to request a room that overlooks the atrium because it was quite pretty.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you very much for your thoughtful review! It is great to hear that you had an overall pleasant stay at our hotel. We appreciate your comments regarding our helpful front desk staff, guest services, cleanliness, and delightful breakfast. We look forward to having you stay with us again in the near future!

"Great experience!"

5
13/10/2015

Starting with entering the lobby from the outside to our room the public areas were extremely clean and well maintained. We were greeted when we first arrived and each time that we passed a member of the hotel staff throughout our stay. Our room was well appointed and pleasantly clean. Although the standard breakfast does get old after awhile, the breakfast room was well stocked and very clean. We will likely be staying here again when we visit family in the area again.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We greatly appreciate your taking the time to write such an amazing review! Thank you for sharing your thoughtful remarks regarding our friendly guest services, comfortable rooms and clean breakfast area. It is wonderful to hear that you enjoyed your overall stay with us and we would love for you to come back and stay with us again!

"Wonderful!"

5
29/09/2015

We have booked this hotel multiple times now and never disappointed. The staff is helpful and friendly and the manager even remembered us from previous visits. The breakfast was great and we will definitely be booking this hotel in the future!

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you so much for staying again at the hotel and writing such a wonderful review! It is our great pleasure to hear that you value our helpful staff, and delicious breakfast. Please come back and visit us soon. We will be very pleased to see you again!

"Five star at 2 star prices!"

5
22/09/2015

This is the first time we have stayed at this hotel and can not get over the quality for the price. It is updated and clean, and does not at all give the appearance of a hotel that has been refurbished. The pool area is beautiful and the dining area is large. We were greeted professionally and cordially. A perfect place to stay while visiting San Antonio

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We greatly appreciate you taking the time to write such an amazing review! Thank you for sharing your thoughtful remarks regarding our well maintained property, friendly guest services, and reasonable room rate. It is wonderful to hear that you enjoyed your stay with us and we would love for you to come back and stay with us again!

"Comfortable, clean , and a bargain!"

4
16/09/2015

My husband and I were traveling to the Gulf coast for a last days of summer getaway. As per our usual routine, we left home late in the day and decided to drive until we were tired. After a late dinner in Round Rock, we made it to Schertz, a small town on the northern edge of San Antonio. We had no reservations made until just before our arrival. The hotel was easy to get to, the parking lot was well lit, and the lobby was spacious and exceptionally clean. We were greeted immediately by a friendly receptionist. We were on our way to our room in a very few minutes, despite the late hour of arrival. Our room was clean and the beds were comfortable. I had trouble using the remote control, it wouldn't change channels properly, so I called the front desk. The man that had greeted us, said he would be up with a new remote in a minute and he was! The night passed with a bit of road noise from Interstate 35 to provide an urban background feel. In the future, I would ask for a room farther from the highway, since I'm a light sleeper. Even so, I slept fairly well. Breakfast was a treat! The eggs, sausage, and waffles were all very good. The orange juice was also tasty and not watered down. The coffee was passable, I'm a bit of a coffee snob, and the entire breakfast area was the cleanest and most well stocked I had seen in years! All in all, I would stay here again and highly recommend it to all. It was a bargain!

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you so much for writing such a wonderful review! We are thrilled to hear that you enjoyed our friendly and accommodating guest services, clean and comfortable rooms, and convenient location. Thank you for showing your appreciation regarding our delightful breakfast and reasonable price. It would be our honor to serve you again!

"Home away from home"

5
11/09/2015

This hotel is conveniently located where you can drive to San Antonio very easily. The staff is professional and the hotel is very clean. The internet is always working and they serve a full hot breakfast. I enjoy staying here every time I'm in the area. Yogi runs a great hotel.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We are very happy and thankful that you took the time to write an amazing review regarding your stay at our hotel. Your thoughtful comments about our clean and comfortable rooms, friendly staff, complimentary breakfast and convenient location are greatly appreciated. We will be very pleased to see you again!

"New and improved "

4
11/09/2015

This Is the second time I've stayed at this hotel. It has been remodeled and is very updated. Check in was swift and friendly. The room was spacious, but the bathroom was split. The sink was located in the bedroom which is bad if you have other people sleeping. The breakfast was good. Overall not a bad place to stay.

Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
Thank you so much for sharing your thoughtful review with us. We are glad to hear that you value our guest services and facilities. We apologize for any inconvenience during your stay. Please come back and visit us soon.