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Best Western Plus Hill Country Suites

4.0 / 5
480 Avis Tripadvisor
18555 US Highway 281 N, San Antonio, 78258-7600 Etats-Unis  copia !
telefono : (210) 490-9191
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i vantaggi dell'hotel

Servicios de habitaciones

Microonde
Asciugacapelli
Macchina del caffè
Frigoriferi
Ferro e asse da stiro

Servicios del hotel

Reception 24/7
Lavanderia
Parcheggio
Attrezzature Buisness Plus
Ascensore
Centro fitness
Wifi
Servizio in camera
Personale multilingue
Colazione gratuita
Aria condizionata in hotel

Actividades

Campo da golf in loco o nelle vicinanze
Jacuzzi
Piscina
I punti forti

Servicios de habitaciones

Microonde
Asciugacapelli
Macchina del caffè
Frigoriferi
Ferro e asse da stiro

Servicios del hotel

Reception 24/7
Lavanderia
Parcheggio
Attrezzature Buisness Plus
Ascensore
Centro fitness
Wifi
Servizio in camera
Personale multilingue
Colazione gratuita
Aria condizionata in hotel

Actividades

Campo da golf in loco o nelle vicinanze
Jacuzzi
Piscina

Descrizione

Benvenuto al Best Western Plus® Hill Country Suites, dove offriamo un ottimo servizio clienti e sistemazioni comode, accoglienti e convenienti. Questo hotel si trova in uno dei migliori quartieri commerciali e residenziali di San Antonio, a pochi minuti a piedi da diverse attrazioni locali, negozi e ristoranti. Gli ospiti di questo hotel Best Western di San Antonio apprezzeranno le camere arredate con gusto, dotate di TV con schermo LED HD da 46 pollici , microonde, frigorifero e accesso a Internet ad alta velocità gratuito.Inizia bene la giornata con una colazione completa gratuita, un tuffo nella piscina all'aperto con idromassaggio oppure allenati presso la palestra completamente attrezzata. Gli ospiti in viaggio per lavoro a San Antonio potranno apprezzare i numerosi servizi business offerti dall'hotel, tra cui un Business Center completamente attrezzato e strutture per convegni in grado di ospitare 40 persone.Il Best Western Plus Hill Country Suites è vicino a tutti i luoghi di maggiore interesse per i turisti in visita a San Antonio. Trascorri un pomeriggio rilassante a visitare la zona vicina alla passeggiata lungo il fiume, visita i musei nei dintorni, tra cui il museo d'arte McNay e il museo del Guinness dei primati, e assisti ad un evento sportivo presso il Blossom Athletic Center; altrimenti, il divertimento per tutta la famiglia è assicurato allo zoo di San Antonio, al Six Flags® Fiesta Texas e al SeaWorld®. Non si può partire da San Antonio senza prima aver visitato la storica città di Alamo.Il Best Western Plus Hill Country Suites è spesso la sistemazione scelta da coloro che vengono a visitare amici o familiari allo Spine Hospital e allo Stone Oak Methodist Hospital. Sei a San Antonio in viaggio di affari? Per coloro che sono in viaggio d'affari, la vicinanza a Pearson, al centro convegni Henry B. Con il Gonzalez Convention Center & Valero Corp potrai gestire i tuoi impegni di lavoro in tutta comodità.Prenota oggi stesso e risparmia al Best Western Plus Hill Country Suites di San Antonio, Texas!

Activités

Recensioni dei clienti

4.0
Basato sul parere di 480 viaggiatori
Eccellente
238
Molto buono
104
Nella media
66
Scarso
27
Pessimo
45
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo
"Good Value"
enriquemoran5, 22 Janvier 2024

Very nice option and good value in San Antonio. Prompt and efficient service, good location, very clean and nice. Ideal for traveling with family and/or friends. Rooms are spacious and noiseless. Will get back.

"Great Stay"
breezy494, 15 Décembre 2023

This was an awesome stay. The room was very comfortable and the hotel staff were nice. If you're planning to visit Downtown San Antonio this location is a bit far. We took a day trip to Boerne and other surrounding areas so it was perfect for us. We look forward to staying at this location again.

"Well, except for the cockroach problem..."
tajikbernie, 13 Novembre 2023

We stay at a lot of BWs. Usually, we are very satisfied. This time, there was a serious cockroach infestation in our room and (presumably) the rest of the facility. We cut our stay from three nights to two and notified the Front Desk upon check-out. All of our laundry went to the dry cleaners upon returning home, and we tossed the food we'd brought with us. What a major disappointment. The facility is nice and the amenities worked fine, but who could be comfortable in that situation?

"Be aware of weekend travel crushes"
Oakesbob, 09 Octobre 2023

Clean and friendly, but that doesn't overcome a breakfast t8me that is so crowded that you can no5 even get a cup of coffee or a spoonful of eggs. Should have been ready with enough eggs cooked and coffee made ahead of time so customers could take back to room or something at least. People standing around for long periods waiting to try to get something. Wors5 I've ever seen at a plus location. WiFi was out all night also

"Good value for a nice stay"
sarah18992023, 16 Août 2023

I picked this location because if it's proximity to my work location. The staff was friendly and greeted me with cold water and a snack (because I am a reward memebr), and my first impression was great. My King suite was nice, spacious and clean. I had no issues during my stay. The breakfast options were limited but sufficient for the two days I was I there.

"One Satisfied Customer"
Ruby M, 02 Août 2023

Nice and clean and EXCELLENT service!!!! Surprised with breakfast. I think everything they can think of to serve for breakfast was there. I highly recommend this hotel. Some reviews say the rooms were not clean. I beg to disagree. This place is well maintained.

"Won't be back"
daviel55, 27 Juillet 2023

i gave them a 3-star rating because the front desk staff was great; they were courteous and helpful. The hotel just didn't feel clean; like a superficial clean. The carpet in our room felt sticky and the room smelled overly deodorized. The bad part of our stay was when my wife took a shower, she found human head hair on the walls and sides of the tub; pretty gross. I called the front desk and they apologized and said they would give us a goody bag, which contained 2 waters and 2 bags of chips. We had booked through a third party so leaving the hotel was not an option. We will not return to this hotel. Sometimes the best priced deal is not a good deal at all.

"Good value"
grgalvan1027, 26 Juin 2023

The hotel was in a good location, very clean, and breakfast was hot. I would suggest a 2nd waffle maker. One of the staff at the front desk was rude and didn't seem to care when I reported the issues with the beds after tge 1st night. Both beds had broken box springs which made them noisy and uncomfortable. The lady at checkout was Wonderful. She reported the bed situation to maintenance right away.

"A great place to stay!"
Jerry B, 15 Juin 2023

We really enjoyed our stay . Our room was extra nice and we thoroughly enjoyed our time there. The breakfast was better than what we expected so that's a treat. Monica was super helpful and courteous. She went out of her way to help us and we really appreciate it. We're looking forward to returning.

"not the best sleep"
RGVmom, 31 Mai 2023

The hotel itself was nice, clean and the staff was very friendly. I would rate that a 10 out of 10, however the room we had, had a bed in it that should have been thrown out a year or two ago. It had a huge dip in the middle, that made sleeping very uncomfortable and the A/C didn't cool very well as the room felt very Humid. Texas heat is bad, but I shouldn't feel sweaty while I'm sleeping at night and the A/C was set where you could not make it any colder in the room.

"Great place with a great value"
Alexa L, 12 Mai 2023

Overall everything was great. Check-in was smooth, room was spacious and bed was comfortable. TV channels were great. I enjoyed the ceiling fan in the room, that was a huge plus. I enjoyed my stay and will stay again.

"Noise, dishonest, odor, very loud flushing toilet"
Mary1977000, 10 Mai 2023

Probably the worst hotel we stayed. No one slept well. AC stinks, pool close late that the noise kept us up until 11pm. What really frustrated me was they approved my late check out then on the day of one staff refused to honor the late check out and threatened to charge me $40 if I don't leave right away.

"Would stay again"
ViewMineToday, 07 Février 2023

Monica, front desk manager, put the best in Best Western. Recognized as reward members. Clean. Nice large room. No clock (weird), bedding light, had to ask for extra blanket. Breakfast good. Could use breakfast room for game, but its a rather small room, so when groups are there its too small.

"Respectfully Accommodating"
KsStay, 04 Février 2023

I've been staying here every year to visit my father on his birthday. Other family members stay there too because the property is well kept and managed. this year our stay there was for our father's funeral. I can't say enough good things about the staff, they have always been friendly, but this time they were so caring and respectful they went out of their way to make sure we had every and anything we needed. Over the years we have gotten to know the manager Keven Masutani, what a professional and kind man he is, he made sure our stay was exceptional. Thank you, Keven!

"Great place"
VanessaFay83, 31 Janvier 2023

Front desk was very nice and checked me in quickly and was very informative. There werent any questions to ask because they covered everything needed. Rooms very spacious and clean. The whole staff was kind, respectful, helpful, and all around excellent.

""Standard" Is Not What It Used To Be"
Jenny S, 19 Janvier 2023

My husband and I stayed here for 10 nights in January on a trip to Boerne for the history and sightseeing, a few other nearby places, and the 3 caverns. Boerne is very expensive and upscale so we chose not to stay there. We prefer traveling this time of year when generally less crowded, generally less heat and humidity. We recommend Las Palapas Mexican restaurant which is near the hotel: Great prices, selection, service, food, and environment. Our hotel observations... Pros: -Close proximity to Boerne, other nearby towns we wanted to visit, and all 3 caverns. -Great deal via our BW Rewards. -Easy freeway access near restaurants, grocery, and medical, if needed. -Exterior and grounds updated, clean, quiet. -Interior and rooms mostly updated, clean, large lobby, quiet in general. -Large selection of hot and cold breakfast items including an espresso / cocoa machine and tea bar. -We appreciated the onsite ATM and refillable water bottle station. -Computer worked in the business center. -Well-stocked mini lobby store with snacks, meals, treats, drinks, toiletries. -Fitness room (didn't use, although a nice amenity to have). -Spacious King Suite with a semi-separate seating area and overhead fan, clean; only noticed a couple carpet and lamp shade stains, large bathroom, Keurig (didn't use), working micro and fridge. -Working elevator. -Most of the staff we encountered were friendly. Cons: -Very slow, spotty internet. -Business center printer down the whole time we were there, had to have front desk print for us. -Front and back parking kind of small, especially with construction vehicles and trailers. -Breakfast area door to back parking remained unlocked / key card access broken? for anyone to access. I noticed this complaint was made by a guest last month as well. -Beds ok comfortable (have experienced better and worse at other BW locations). The now usual row of small, square pillows in standard-sized pillow cases (and no, they don't expand!). Bring your own if you prefer standard-sized pillows (like hotels used to have). -AC/Heater made a very loud, buzzing sound. -Outdated, cracked shower surround with high and low shelves on the side to bump into. -Despite being "off" season, it was fairly full with construction workers from what we saw in the front and back parking and breakfast area, among other travelers. -Very low/below standard-height room toilet. -Breakfast seating is fairly small and items were already picked through by the construction workers even though we showed up at the time indicated it started. After that, we got there at least 15 min. early. Didn't matter. Server was at least good about replacing items. -Outdoor only pool and hot tub locked up for the season. No year-round (indoor) access is a turn off and a waste of energy since both were still filled and the hot-tub was steaming. Most hotels we've stayed it either drain or winterize their outdoor pools / hot tubs. -Rooms get booked up quickly with corporate accounts / construction workers, per front desk manager. -Front Desk Manager wasn't very forthcoming nor friendly with information. -Sign on check-in counter noted to call Hotel Manager directly at listed #. I called it, went straight to front desk and the FDM answered. Issue: The low toilets felt like hunkering on a public child-height toilet. Especially bad if you are the least bit tall (I'm 5'8") and have mobility / pain conditions. My husband is shorter, even he noticed how low it was. We always book early but no Accessible rooms were available at the time we booked online. After noticing the low toilet in our room, I checked with the Front Desk Manager who stated only "1" would open up the next day. We opted to stay where we were because it would've been a hassle to switch being we were gone each day / all day out of S.A and when housekeeping would have to be there..... Regardless - - I asked her how many total Accessible rooms on the premises, she stated "2" (website states 5). I asked out of how many rooms, she stated "77". I asked if other rooms had the same low toilets, she stated "all of them are like that, renovations are due soon, but I don't know what in particular." (website states renovations were just made in 2018). Note: We've stayed in other types of BWs, mostly Budget / Non-Plus that have had less "cons" than this Plus hotel. If the toilets are renovated to standard height and easier access to "Accessibility" rooms, we could overlook the other cons and stay here again due to enough "pros" - at least for a shorter stay...

"puts the “BEST” in Best Western Plus"
redmustangrider, 10 Janvier 2023

an amazing staff at a hotel that is better in every way to $200+ a night hotels. that's NOT an exaggeration, it's a fact. beautiful, contemporary rooms that are spotless and meticulously maintained by the most hard working, professional, and friendliest staff you've ever met.

"Yikes"
H9233UHmikep, 05 Janvier 2023

Tried to charge me $35 early check in fee when I arrived at 2:05 instead of 3 on a Wednesday when like 5 people were staying at the hotel. Then when I came back, tried to charge me for the room even though I'd booked and paid through my credit card. Yikes. Hallways are newly renovated but units are dingy; bathroom was kind of yucky and ac unit was so loud. I'd book next door instead…

"Excellent Value"
broat, 31 Décembre 2022

Pros: - The room was clean and spacious - Good location next to two highways and a shopping center, it took around 25 minutes to get to downtown - Good variety of breakfast available with hot and cold options - The parking lot was well-lit at night - The staff was friendly and accommodating to requests - The interior was modern - Free 24 hour coffee bar Cons: - The Wifi was very slow, almost unusable - The hotel's back door lock was broken so people could enter without a room key - The bed was loud and squeaky - On the room's ice bucket, there was a brown sticky substance and a hair - The breakfast area was small, so it was often crowded Overall, I would definitely stay again. This hotel was an excellent value and a great place to stay.

"With a new shower- it would be a five"
Oakesbob, 27 Décembre 2022

Tub combo dated and needs an update for safety, if not looks and sanitation. Tub very slippery with no hand holds and has a 70's type shower curtain. Otherwise the room was very comfortable and clean.

"GREAT PLACE TO STAY"
gustavolevyrun1, 24 Novembre 2022

Special chapter: 1-Mrs Monica,Manager or Front Desk, is a very kind and professional person. 2-Be sure to try the coffee machine in breakfast it is wonderful. 3-Breakfast wonderful. Room: Good size,clean everything works. Bathroom clean. Bed comfy. Hotel: Clean outside and inside Safe and quiet place. Close Walmart walking distance and other stores restaurants,etc pool and hot tub very clean. We stay again

"Awesome stay! Great value and great service"
Ana C, 24 Octobre 2022

For the price we paid I am very satisfied with best western plus. The other positive reviews are what motivated me to go ahead and book and I am really glad I did. The other good reviews are totally on the spot and I highly recommend this hotel. The outside of the building does not do the inside justice. I was a little hesitant upon parking but when we walked inside it was like a whole other place. The inside looks brand new and the rooms are comfortable and quiet. Breakfast was good and the coffee amenities great! Book your stay!

"A Gem"
srn1020, 01 Octobre 2022

This place was very clean and well maintained. The staff was very friendly and accommodating. I was pleasantly surprised at how reasonably priced the rooms were, especially with the high cost of things today as well as the hotel's location.

"Great!! Clean!!"
brendagon02, 29 Août 2022

Room was clean. Hotel had great service, very attentive staff. Location of the hotel is great. Everything you need is around you or very close by. Breakfast was good. I would definitely stay again at this location.

"A Must Stay"
jj_rog, 01 Juillet 2022

Came into town for a show, although location was not as close to downtown as anticipated, the hotel, staff, and service all but made up for the location. Had a hiccup with my friends hotel bathroom, and the desk personnel took care of it immediately. Also had a issue with unauthorized charges and hotel General Manager personally called and assured I would be taken care of...and it was! Breakfast was great, room (suite) was clean and spacious. Would stay here again!

"Excellent Stay"
stevengarcia2020, 13 Juin 2022

My stay was and always is a great stay. Kevin and the entire staff, run a great ship there and the cleanliness of the property is always top-notch. I have not experienced otherwise. I would definitely recommend this property for your next stay.

"Very disappointed"
FellowTraveler630997, 07 Mai 2022

Stayed here every time we were in area but never again. Mold on ceiling over shower, smelled molding when putting on air, no face towels when requested and beds hard on your back! Also, sofa was in poor condition

"Great hotel for the money"
melodie2022, 03 Mai 2022

I was very impressed. The room was large. I had a separate TV viewing area. Clean and minimal wear signs. There was an odd smell when I walked in that smelled like insecticide but I sprayed a product provided by the desk and it was minimized. Great bed and pillows. Very close to La Sonterra Country Club.Very affordable compared to other hotels in the area.

"Good & Bad"
Phil K, 12 Avril 2022

I started writing this review thinking I could come back and add but that is not allowed. I had to delete the old one and re-write it. Here 'tis WIFI didn't work, moved to 1st floor and worked. 1st bkfst ok but crusty scrambled eggs. Orange drink, not OJ. Room not made up 1st day. Found "Please make up room" door hanger upon return at 5pm. Got fresh towels at reception. Sooooo if a customer wants room vacuumed, towels changed, trash emptied etc one must put out a notice? 2nd bkfst same but poor instructions for waffle iron. Finally figured it out. No coffee but ultimately refreshed. Hung out "please make up room" door hanger. Returned 4:30 pm. Trash not emptied, bed not made, used towels not removed 3rd bkfst. Again no coffee and we were practically finished with our meal when they finally brought it. Fruit juice was completely unavailable. Left the "Please make up room" notice on door knob and left for the day. Retured to find, A) bed not made again, B) trash cans not emptied, C) dirty towels still stacked on counter where we left them, D) no plastic liner for ice bin, E) carpet not vacuumed again. Thursday: breakfast improved today. There was one employee today and she ensured a coffee supply and while the "juice" machine still did not work she prepared carafes of orange drink and apple drink. Again had fresh fluffy scrambled eggs. Alas upon our return at 5pm the used towels remained stacked on the counter top, the bath trash can not tended to and bed room trash likewise full and it had remains of our dinner. An invitation to insects and rodents. Disgusting. We checked in Sunday and as of today, Thursday, the bed remains unmade with the same bedding. Breakfast continues to improve with an attendant looking after things. All in order except no gravy. Juice machine still not working but carafes full. We emptied trash, returned soiled terry items and retrieved fresh before leaving for the day. On return bed remained untouched and still carpet not vacuumed. The biggest weakness, IMHO, is no one would tell us what it is that they clean daily. We were

"Good for the price"
dude123208, 07 Avril 2022

Best Western Plus in North San Antonio was definitely worth the 89 dollars a night. For the money it was slightly better than expected. I wasnt a thousand percent sure why the Covid-19 charge was applied when there was little to no Covid-19 precautions being taken aside from maybe the sanitizer. There wasnt any hand soap in the room. But the room itself and the fitness center were phenomenal.

"On going review"
Phil K, 06 Avril 2022

This will be an on going review with additions daily. We checked in Sunday and plan to check out Sunday April 10. WIFI didn't work, moved to 1st floor and worked. 1st bkfst ok but crusty scrambled eggs. Orange drink, not OJ. Room not made up 1st day. Found "Please make up room" door hanger upon return at 5pm. Got fresh towels at reception. 2nd bkfst same but poor instructions for waffle iron. Finally figured it out. No coffee but ultimately refreshed. Hung out "please make up room" door hanger. Returned 4:30 pm. Trash not emptied, bed not made, used towels not removed 3rd bkfst. Again no coffee and we were practically finished with our meal when they finally brought it. Fruit juice was completely unavailable. Left the "Please make up room" notice on door knob and left for the day. Returned to find, A) bed not made again, B) trash cans not emptied, C) dirty towels still stacked on counter where we left them, D) no plastic liner for ice bin, E) carpet not vacuumed again.

"CANNOT RECOMMEND"
haynessue, 11 Mars 2022

Our reservations were booked online through the Best Western Website at a given price, but when we checked out, the bill was $100 over our confirmed quote through the website. The rooms were old, smelled, weren't cleaned. The showers were a safety hazard. I would not recommend this hotel to anyone.

"Awesome Stay"
jtmosley1125, 15 Janvier 2022

The hotel is in a great location. Our daughter had a baby and the location for the hospital was a straight shot. Any store and eating places are in the area also. it's a perfect location. The first room we was assigned to had a small problem. The front desk person immediately resolved it and gave us another room with no problem at all. Their breakfast is great. Try them for yourself.

"Amazing stay!"
stevengarcia2020, 31 Décembre 2021

As always, a great stay! From beginning to end, the check-in and check-out experience with great! Donald and Kevin made the stay great because of the attention they give to the guests. It's always a great time there.

"Could be better, but had worse"
cds72, 14 Décembre 2021

I have stayed at this hotel before and while they have redone the lobby and rtooms, and I will say rhat I am impressed, some of the other thing s tha twent on were not. Rooms are remodeled with nice carpet , fridge,microwave, tow big screen tvs, A/C that works great, plenty of light in the bathroom as well. No problems with the room. Problems were with the check in, clerk ran my card on many attempts to get it to approve, i can understand why my card company declined on e one of them cause that can look like fraud, I did have a reservation for two rooms and if he had asked, he could have charged both to my card. After the UTSA game that night the back door wouldn't open after numerous attempts to use the card, nothing. Also the clerk made a copy of my ID and said that was for incidentals or in case I vandalized the room, and where does that copy go afterwards in this day of ID theft. When I mentioned this to the clerk in the morning he just had a good laugh at my expense, he should be fired. Also saw a condom in the parking lot. Looks like it had been there awhile too. Use discretion if you decide to stay here.

"Weekend stay in San Antonio"
TimLakewood_CO, 06 Décembre 2021

My wife and I stayed for two nights. Had a pleasant experience with the staff and overall we were pleased with the value and location. The pool deck was in the middle of a jackhammering party, so be aware if you plan on using the pool or hot tub.

"Ugh - Worst Best Western Plus"
Excursion01754348142, 30 Novembre 2021

We prefer Best Western Plus properties as we've always had good experiences. Not this one. The place was dirty and poorly maintained and we only saw one staff person over 3 days. Property seemed run down and in need of updating. Scratch this one from your list as there are several quality hotels nearby for a comparable price.

"Comfortable and nice staff"
dcstovall, 29 Novembre 2021

Comfortable bed and big rooms. Nice hotel staff. Conveniently located to get food or other things if needed. Everything in the room worked perfectly. I always choose Best Western because they always have big comfortable beds and great pricing.

"Good accessible location"
losangelescoffee, 05 Novembre 2021

Good accessible location with markets and services next door, also close to freeways and not too far from airport. Rooms on the freeway side tend to be noisy early morning hours s traffic roars by in masses, some windows are hazy hard to see out

"Clean and good location"
lukesimon1985, 23 Octobre 2021

If you're looking for a clean and safe place for your family, with a friendly staff, with the feeling that someone cares. This is a good place. Close to food and shopping. Not to far from Downtown San Antonio, and a half hour from sea world.

"Nice hotel"
Quest31497, 20 Octobre 2021

The hotel was in a good location, not far from the airport. Walmart within walking distance, i would stay at this location again. Fitness center was small but your able to get a good workout. Also parking was easy.

"Room very dirty / Not good for the price"
renattss, 29 Août 2021

8/28/2021 Front desk person was very nice and help us out with a new room which was dirty as well 1st room bathroom was not clean at all Due to COVID , we take our own cleaning supplies to assure all is clean, but the room needed a full cleaning ..previous person hair, box of dove soup and etc were everywhere. Hair on bed sheets and pillow cases. Front desk guy offered us a new room 2nd room, we went straight to the bed and there was oatmeal , crumbles and some stuff that we had no clue what was Went back to front desk, got new sheets , and went back to 1st room Summary: we pay full price of a stay, had to clean the bathroom before using it, change the bed sheets/pillow case It is pretty hot in Texas, and all 3 ice machines were broken For breakfast, they have a person serving you , so you don't touch the serving utensils , however you are free to make your own waffles Breakfast area very small and with no safe distance from person to person. You better grab your breakfast and eat at your room Not good for the price. If you need to do all these , you better stay at 50$ hotel and you don't feel bad having to house cleaning before staying

"Liesure"
mariacI5088AU, 22 Août 2021

Tub had old paint in it room 111. Ice machines in lobby and second floor not working. Sanitation dispenser broken in lobby by elevator. Upon arrival we were given rules of no smoking, if we did not abide we would be kicked out. These exact words were used, by a very young girl at counter on 8/22/2021 at 5pm. She has no mannerism on expressing herself. The hotel is not a bar where you talk to people like that. Simply say we would be charged a fine and be asked to leave. Very simple. Housekeeping could use a pointer or two. Bathroom sink was not cleaned after last occupants. Water stains on faucets were obvious.

"Good stay overall"
Paul L, 15 Août 2021

Several counter people helped us during the 8 days we stayed here. The best, by far, is Shayla. She is an extra miler, doing the extras, and always with a smile. The stay was good, the bed ok, tv worked, all clean. Please know that with covid, service is not back to normal. There is no room cleaning during your stay. You pick up clean towels at the front desk. The pool was closed during part of the time. Neither ice machine worked. One did and then experienced an electrical fire. They serve your breakfast and it was a good one!

"Terrible"
146robine, 12 Août 2021

This hotel was dirty (hair on the kitchen floor, unvacuumed carpets, cup rings on tables from previous occupants, moldy curtains over the A/C and a roach in the bath tub...yuck! I requested a cleaning service, but was told my length of stay wasn't long enough for a cleaning. When I indicated it was dirty upon arrival, the girl at the front desk said sorry. I would have expected better considering the price!

"Housekeeping N/A"
youngkeely, 09 Août 2021

Not only do they not offer housekeeping they also do not start breakfast on time and shut it down early. They said pool was closed and would be open the following day. That did not happen. Was shut down the whole weekend. They literally provide nothing to guests. Do not spend money on a hotel that can't even come in and take your trash and throw in new towels. What is the point of having a hotel if you're not going to offer services. To me they were lazy and did not want to help provide anything for their guests.

"10/10 recommend"
jacquelinechick, 21 Juillet 2021

I highly recommend this location to anyone! It was very secluded feeling but very close to a Walmart, and multiple food places. The outside pool was relaxing and very clean. The staff was extremely nice and breakfast was served from a chef.

"Phenomenal"
Nash423, 23 Juin 2021

When I arrived, front desk staff was not available right away and the ice machine did not work. Other than that, the stay was great! The room was clean and so was the pool. The hotel was nice and quiet. The free breakfast in the morning looked great! This is where I always stay and recommend it to everyone!

"Nice stay."
cgreyroma10, 13 Juin 2021

We enjoyed our stay at the Best Western in San Antonio. The room was clean and the bed was very good. the breakfast had a good variety of hot and cold items...but did not like the fact they were serving everyone...at times it got very backed up and you had to wait because there was only one person serving.

"Non Mask Wearers Beware"
Ann F, 12 Mai 2021

Beware hostile staff if you fail to wear a mask as they are not friendly at all upon arrive just worried about the mask. Be prepared to be threatened with arrest as I was if you do not want to wear a mask. I realize the hotels are owned mostly by franchisers but if Best Western puts their name on the door they should have all motels following the same policy so customers are greeted at the door not threatened.

"Not up to standards"
marilynbL4139YH, 10 Mai 2021

This property does NOT live up to the Best Western name. It was obvious that there was no pride in their work. The room was not as clean as is could have been. Maintenance could have been better and the first thing we saw ant the clerks desk was a dilapidated bar stool for the clerk to sit on that I would have put in the trash. Dissapointing stay there. We checked out early and went to the best Western at the River Walk. WAY nicer!!

"Definitely Not Great"
arust029, 09 Avril 2021

Rooms were not clean, décor VERY outdated, internet slow and patchy (youtube videos interrupted badly), noisy hallways as if guests in room with you. Bed was really bad and hurt my back with central hump. There was no bed protector, so you are a sheet on top of the mattress directly (Gross).

"Fantastic last minute find!"
fettigdonna7, 04 Avril 2021

Went to San Antonio for son's baseball tournament and found this hotel in a pinch! Great amenities (hot tub and pool) and the location was a few steps away from Whataburger for my picky eaters lol. Also can walk over to Walmart if you forgot something!

"I was so confused"
shannonr553, 04 Avril 2021

This hotel looks great in the pictures but believe me, it stops there. The hotel was booty maintained well at all. I was surprised that they didn't come in to change towels, empty garbage, or make beds. When I asked the front desk why, they told me that they only clean the rooms every 3rd day... But even that didn't happen. We stayed 4 nights and never got our room cleaned. Also, they yelled at anyone who wasn't wearing a mask in the common areas, threatening to kick them out. Yet several times we saw their housekeepers going on to clean other rooms or their maintenance workers walking around without masks on. At breakfast we were told that they were out of things (like milk or yogurt) just because the help didn't want to go back into the kitchen area to retrieve it. Overall the place was dirty. I would not go back there again.

"Outlet to the hill country"
Nancy L, 17 Février 2021

Latest of several stays at this hotel . Fairly new facility. Have always had great experiences, with friendly service. Last 2 stays were during covid. All precautions observed . Breakfast was either grab and go, or served to your room. Always being told , " if there is anything else we can do , please let us know. "

"First trip tp San Antonio"
jhecox, 08 Février 2021

My wife and I had to take a quick weekend trip to San Antonio and our experience was great. the Staff from the start to the finish of the stay was very friendly and made you feel welcome. Our room was amazing for the price of stay and by far one of the nicest places I have stayed when it comes to a mid priced room. We are going to come back to San Antonio for a few more days than a weekend and we are using this hotel again! Seattle, WA

"It's Been Better"
TJKYoung65, 02 Janvier 2021

This is my fourth time staying this year of 2020 on all my previous visits it's always been friendly clean and just a wonderful stay. however I don't know about the girl that runs the front desk that can't even tell you if they have breakfast or not. I cannot tell you about the girl who runs the front desk if she knows anything. I don't know if covid is the reason that it's not as clean as it used to be or as well staffed. I will come again and give it another chance usually the manager Walker is here and things are perfect I don't know what has changed if it's the covid-19 that has made things so different but the girl who's running the front desk seems to be rude and not very knowledgeable of anything.

"San Antonio Excursion"
chinohillsgeraci, 25 Décembre 2020

The hotel and staff were excellent. Eduardo was alway there when needed for anything. The hotel is close to Wildlife Ranch Safari drive through animal park, Caverns and the Alamo. River walk is also only 15 minutes away. In addition there are restaurants within a one block walking distance and a Walmart too Definitely stay there again when in San Antonio

"Absolutely amazing stay!"
lisawalker6543, 28 Octobre 2020

The perfect stay! Excellent customer service from all aspects of the hotel. The room was spotless and everything worked. The room was comfortable and inviting. The grounds are well maintained and best of all the price was amazing! I will never stay anywhere else in San Antonio.

"Best Customer Service I have expedience in YEARS!"
Jordan V, 13 Juillet 2020

I traveled to San Antonio to visit with my bf, he is down there for work on the PGA tour. I spent a majority of my time working from the hotel. The bed was great, the breakfast was great and I am sure that the areas that would normally be open (closed due to covid) were probably great too. In my view, the customer service is really what made the stay extradentary. The staff there was/is extremely attentive and exceeds far beyond what people normally expect when staying at a hotel. The service at this hotel is spectacular. The lady who brought me breakfast every morning, would bring me OJ because she knew I would like to have OJ with my breakfast. The hotel manager came up with a plan, so I would be able to work without any interruption, while waiting for housekeeping to follow covid guidelines, in order to clean the hotel room. I am completely blown away by how well this place is ran. It felt like everyone works together to so the guests feel like they are actual "guests". The next time I return to San Antonio, I am definitely staying at this hotel. The people that run and handle the day-to-day operations are the main reason why I will stay there again.

"Almost perfect"
Nash423, 15 Juin 2020

This is a very clean hotel with my preferred amenities such as a pool, hot tub, gym, and hot breakfast. The beds are comfortable and the staff is friendly. However, with this particular stay, the hot tub was not hot, there was trash in the pool, and my eggs were burnt. With these few improvements, it would be a perfect hotel to stay!

"Not great at all"
iamcdodd, 25 Mai 2020

I was traveling from Missouri for a hill country wedding. We stayed at other hotels on the way down and back. This was the only one that demanded we wear face masks and said they would ask us to leave if we didn't. One employee basically yelled at us as we entered the lobby. (which was supposedly off-limits due to Covid 19). If we weren't exhausted, we would've cancelled right then and stayed somewhere else. Upon entering the hallway, there was trash in bags inside the hallway that was still there until later the next day and beginning to ripen. The ceiling fan blades were covered with dust. The light above the bathroom sink did not even work. (Kinda makes it difficult to get ready for a wedding). Since the Lobby is closed, you cannot go down for breakfast. They will bring some up to you upon request. It consisted of scrambled eggs, sausage, biscuit and refried beans!? Not exactly what I want to dip my biscuit in. Sausage was the only thing we really ate. Also, they have removed the coffee maker from the room. Though beyond their control, the road construction in the area also makes this hotel a pain to get to at the moment. I don't normally leave anything less than positive reviews. However, I felt in this case a warning was needed for others considering this hotel in the near future.

"Great Stay"
bobbyrosenbusch, 18 Mars 2020

Always stay here when in or around San Antonio. The rooms are always clean and comfortable. Kevin and Walker have a great staff that works hard at making you feel at home. The breakfast is excellent and the kitchen is always clean.

"Rudeness of some staffing"
drillink, 16 Février 2020

Checkout is at 12:00 and the staffing started knocking on door at 9:00, 9:30, 10:00, 10:30 AM to tell us checkout is at 12:00 after a long night and thought i could sleep in the day after (valentines)

"Great location"
houstonnative47, 08 Janvier 2020

We stayed here for one night to use up our free night we had earned earlier in the year while on a road trip. We only had days left to use it. Everything went smoothly and we weren't treated any differently because of our free night. The location was great for us because it is within a mile of our family there however it is a little tricky with several turns and twists of the road. Our room was clean with no complaints. However the hallway and room reeked of a room deodorizer smell that was not very pleasant. Were they hiding something? The breakfast was ample with hot and cold offerings. I would stay here again other than the sweet smell.

"Location!!!"
Irene M, 03 Décembre 2019

Let me say , I have travel a good part of the US and Ninfa the front Desk attendant is very nice and always has a smile. The walmart, whataburger, Costco all next to the hotel plus much more. I was impressed with the breakfast area they had real plates instead of plastic. The have a fountain were you can refill your water bottle. Nice outside pool and gym area. Traffic is bad, but it's bad in every major city.

"I love it"
iramirezz601, 05 Novembre 2019

Got a love it best western it's my favorite hotel I recommend to everyone experience all great I enjoy my stays on best western almost wherever I go try to stay on best western hotels on the last month I been on 3 different hotels best western it's the best

"First Rate."
johnturnbaugh, 21 Octobre 2019

Needed peace and quiet and got it. Excellent room and staff. Great TV package, bedding etc. Staff was very accomodating, no hesitation they just took care of it. Did not eat breakfast but it looked very good!

"Service with a smile"
Misty P, 20 Octobre 2019

GREAT staff, good food, clean rooms, and perfect location! Breakfast offered a lot of fresh variety; our room was clean and comfortable; hotel was located close to the activities we wanted to do, and the staff went above and beyond to meet our needs, especially Walker.

"GREAT Property"
Lori j, 13 Octobre 2019

Great Staff, clean Rooms. ALL Suite hotel. Management and Staff go Above and Beyond. Will DEFINITELY Stay here again. Every Staff Member jumped in to help the other. Greeted by ALL Staff, Very Clean and Safe hotel

"Messy Room"
Maureen C, 07 Octobre 2019

The room was not very clean. Visible trash in seating area and bathroom floor was not clean. I did not report to the front desk until the morning because I was already settled in. So they did not have a chance to make it right.

"Pleasant and personable staff"
Reginald B, 23 Septembre 2019

Michelle, the Housekeeping Supervisor ensured all our needs were met each time we saw her throughout our stay, even in areas outside of Housekeeping. She genuine seemed concerned and invested in our stay.

"Pool was green"
Ron H, 18 Août 2019

Ask about the pool being green. They said they clean it once a week???????? We checked out. August in Texas a pool is important. Would not suggest this hotel. Spend a few more dollars. Carpeted stairs were dirty. The hotel is in a great part of SanAntonio. Just needs some updates and TLC

"Staff unprofessional and unprepared"
777marilu, 05 Août 2019

I arrived and my room was not ready so I had to wait an hour and I was waived the $100 deposit due to the inconvenience. Then I had to wait for an additional hour for towels. Then breakfast was OK it was not what I expected for being a Plus hotel I had the basics. I really didn't eat cause there was an employee he was fat guy and he was breathing and coughing and sweating all over while he was serving. Very gross. Then I found a HUGE roch on the ceiling. The pool was just dirty there were balls of hair from who knows floating and insects inside aswell it was just nasty. The only good thing there was the beds and the A.C. and the rooms are nice.

"Best Rested at the BW"
P1298GPtoms, 16 Juillet 2019

The room has ample plugs for recharging devices and is laid out well. Had the King Suite with a couch sitting area, refrigerator, microwave and large bathroom. It was a handicapped accessible room, accounting for the spaciousness. Plenty of good lighting, including a ceiling fan with lights. Modern fixtures.

"Everything was perfect"
bigaltex2000, 10 Juillet 2019

We traveled to San Antonio for medical reasons ... the staff was very attentive and professional at all times, the front desk clerk even opened up the kitchen for us at 1am when my 3yr old was crying at night and wanted a bowel of cereal after his medical procedure. .the young man was very nice about it..thank you Best Westetn

"Repairs needed here."
Discover23491089961, 08 Juillet 2019

Offered a free room upgrade when we arrived! But, the room smelled moldy. We found the mold on the bottom of the curtains above the A/C unit in window. Beds were lumpy and pillows were very small making it difficult to get comfortable and sleep.

"Run!!!!"
Connector389002, 06 Juillet 2019

The pictures look good online but not in person. It reeks of cigarette smell. The rooms were not very clean and didn't even smell clean. Spend a little extra $ there are nicer hotels in the area. There is a Hyatt Place and Marriott in the same area. I'll stay at one of those next time!

"My experience"
Roving43954018259, 01 Juillet 2019

I had a bad experience with my room. The a/c didn't work correctly(didn't cool the room),the tub had chips and squeaked, cracks or chips in the wall, tv missing from wall, no towels in the room and trash over run in can on floor with bugs crawling. It seems like it may have been bought and halfway renovated. Not sure but terribly disappointed.

"just an overnight stay"
1stpriority, 24 Juin 2019

just an overnight stay while on the way to California. Easy quick check in service average great price for room great location parking available hotel was cleaned no major concerns there was enough room for my family in the room for our overnight stay

"Amazing hotel"
DavisJ2009, 19 Juin 2019

Hotel was nice and clean . Front desk agent destiny was awesome. Very nice and she made sure that we enjoyed our stay and she was always helpful. We will be coming back too stay at this hotel. Thanks best western.

"Excellent Hotel Staff"
Pam W, 12 Juin 2019

I want to give kudos to Destiny who was able to get my office coworkers a great rate for a conference they will be attending in San Antonio. I booked here because my husband has stayed at this hotel many times and raves about the location, amenities and excellent staff.

"Great price"
Departure04557822738, 10 Juin 2019

Rooms were very clean for the price, prices can be higher on the weekends but not this one, very under priced. And 2 big screen TVs it's was amazing. Breakfast had a good verity, personally, we love the waffles.

"Great Hotel"
Betty T, 05 Juin 2019

Located in hilly San Antonio adds to the curb appeal of the hotel. The lobby and room was clean and had nice decor. Staff are very friendly and accommodating. We had a quiet and peaceful stay. Very convenient to our doctor and Spinal Hospital. They even gave us a ‘medical discount' rate. This will definitely we our go to place when we travel to San Antonio.

"High price for roadside dive."
ChicRoadTripper, 23 Mai 2019

I expect a clean, well-run establishment for a total of 115 and change for two queens. This was like one of those super-cheap chains (smelly, dirty, not run well). We got there and the place was empty (Monday afternoon) and we waited for 20 minutes while they 'checked to see if our room was ready). We received a room on the first floor that was still wet with cleaning products. We requested a new room and immediately received one on the second floor (much cleaner and fresh) so I don't understand why they put us in the first one to begin with. The bath was moldy in spots of the caulking. The coffee was terrible, my son liked the bacon, but there was no fruit. I will not choose this property again when staying in San Antonio.

"road construction right out front"
alphawolfie, 11 Mai 2019

hard to get to due to road construction and detours. Given a room that the maid was still cleaning - she acted like she did not understand English and would not finish the room. But the desk clerk arrived and moved us to another room. One of the TV's did not have sound - had to wait for maintenance to arrive and fix. Internet was down so I could not use the business center. Door card had to be rekeyed several times. Breakfast - coffee was lukewarm, they were late opening up for breakfast, no pastries, very little fruit. Plenty of good towels and great water pressure.

"Simply Terrible!"
Travel585836, 29 Avril 2019

No towels in the guest room. When we asked at the front desk, she gave us 2. We told her we had 4 people in the room. She looked at us and said you want more than 2? Duh! Then she said we would need to go to housekeeping to get the towels ourselves. And, she couldn't even tell us where that was. She said to follow the signs. The worst experience I have ever experienced at a Best Western by far! And of course, when you have one thing wrong, you notice other things to. The room was not cleaned well at all. Overall a terrible experience.

"Poor hotel, could be so much better"
andyhart21, 17 Avril 2019

We stayed here for 4 nights on our Texas road trip in April 2019. We had stayed in a Best Western Plus hotel in Katy, Houston at the start of our trip, so we were really hopeful that this would be just as good. How wrong we were. Everything that was great about the hotel in Katy was far below standard in this hotel. Don't get me wrong, I wasn't expecting the earth as this is only a 3 star hotel, but everything that could be skimped on most definitely was. The first thing that hit us was the condensation inside the double glazed windows in our room. Not a big thing, but it was a sign of things to come. We had a pool view room to the rear of the hotel which should have been lovely, but when the same deflated beach ball and McDonalds paper bag is facing you from your window for four days straight, it kinda puts you off sitting by the pool and gives you an idea of their standards. We never actually ventured out to stand by the side of the pool, but we could see the debris in the bottom from our room and it just didn't make us want to use it at all. Our room itself was very clean if a little tired. One thing that did really grind was the maid service though. We left a tip every single day, and even left a note on the first day thanking them for the service. The only thing the maids ever did was empty the bins. The beds were never made, the toilet rolls never replenished, the towels never renewed. Don't get me wrong, I'm not snobby about this sort of thing, I'm not actually bothered if the sheets aren't changed for 4 days, but the maid never failed to take the tip! The breakfast however was nothing short of appalling. If you don't mind eating from polystyrene plates with plastic knives and forks you might be ok. If you don't mind eating meat of indiscriminate nature and hash browns/eggs that taste marginally worse than the polystyrene plates then you will be fine. When your four year old child complains that food tastes really bad, you know it is bad. We ended up eating out for breakfast on the last day as we could not face it any more. There were several times that hot drinks station had run out of coffee/hot water/tea/milk. The first few times I asked if it was possible to replenish them, It felt like I was genuinely inconveniencing the kitchen staff by causing them to have to momentarily take their headphones out. The scowls told me I was in the wrong though. I sort of feel like I am being a little unfair with this review. There was nothing fundamentally wrong with this hotel except the breakfast, it just felt like absolutely everything was being done on the cheap. When I look at other reviews that mention the breakfast as a highlight, it makes me genuinely fear for their mental health. As I said before, I wasn't expecting gold standard, it is a 3 star hotel after all, but it just felt cheap. Certainly compared to other Best Western hotels I have stayed in it was very poor. I will certainly think very carefully before using Best Western again.

"Renovations"
Freedom614172, 13 Avril 2019

We were in town for a friends wedding. We picked a location close to the wedding venue so we wouldn't have to drive far. We arrived late and had no problem checking in. Our suit was missing the TV in the sitting area. The wires for the TV were sticking out of the wall. The mirrored closet doors were broken and didn't slide well. We notified the front desk and were told we could change rooms as some of the rooms were being renovated. Why would you rent a room that was being renovated? Because of the late time we chose to stay in the room that night and make a decision the next morning. The next morning we decided not to roll the dice and possibly get a room that could be worse. We surveyed the gym, pool and breakfast area and found all to be clean and well maintained. Our next issue was that the pool was locked and inaccessible for the 4 days we were there with no explanation. Finally after a wonderful wedding and great party with friends we returned to a note taped to the front door and also slide under our door explaining that there would be no water in the building from 8:00 pm - 5:00 am. Not a good experience overall. We are not typically the type of people that complain but this is an exception. We don't give second chances. There were too many issues here that should have been addressed by not renting the room to begin with, but we were not given the information needed to make the informed decision to choose another hotel.

"The very best of Best Western"
Corinne A, 22 Mars 2019

A highly recommended hotel with a very welcoming reception staff . The room was superb : we had a deluxe queen suite with 2 very comfortable queen beds which was more like a flat with everything we needed. Very spacious and clean. All this for $200 for 2 nights. Easily sleep 4 people. Location was quiet even though a new road was being built nearby. Breakfast was ok; coffee available 24 hours was pretty good. Not too far for the Belvedere Rodeo show and to visit San Antonio.

"Friendly, Clean, Excellent Breakfast, Good Coffee"
Sightsee21480939773, 28 Février 2019

Large room, very clean. Unfortunately the refrigerator made intermittent noise and I don't believe the message was ever received from front desk to engineering to address the issue the next day. Disappointing as I would like to give a five rating, but am unable to due to oversight. Superior linens and mattress, easy to use TV and Wifi.

"Okay but could be better"
QuezonCityRose, 26 Février 2019

We stayed in this hotel Feb. 19-23, 2019 as my husband was in San Antonio for a conference. It's located righted beside the highway with a Walmart, Costco and several restaurants nearby. Reception was accommodating with free sweet ice tea or salted popcorn and all day coffee and tea avalable. Our room was spacious with a queen bed,sofa, small ref, microwave, iron and ironing board in the room. However, amenities like tissue, shower cap,bath mat and hair dryer were missing. The bed and pillows were comfortable and towels sufficient. Overall though, the room was a bit dusty and could stand a good cleaning esp the carpet. Though there was daily cleaning service, I had To remind the cleaners to clean my room. In fact, they missed out on it for a day. There was daily complimentary breakfast with fresh fruits, cereal, scrambled eggs, sausage, bread, yogurt, orange juice and make your own pancakes. The washer and dryer are found on on the second floor and priced at $2.00/load. Overall an average place but with attention to details, can become an excellent hotel.

"Disgusting"
rottenlem0ns, 25 Janvier 2019

I'm not picky and not unfamiliar with inexpensive hotels but this hotel was disgusting. There was trash on the floor of the lobby, overflowing trash from a trash can onto the floor in the hall that stayed there for nearly 24hours. When we finally got ready to go to sleep, we found a condom wrapper in between our sheets of the made bed..... apparently they don't change linen in between guests. We demanded that our linen be changed or we were going to leave. Beyond disgusting.

"Clean!"
dwm28, 06 Janvier 2019

stayed here for 2 nights while visiting San Antonio and six flags feista.. it's close to everything.. 5 miles from six flags and 10 or so sea world. Very clean and the staff is great... free breakfast is wonderful, coffee and tea all the time and popcorn a night in lobby was a hit with the kids... also have a outdoor pool and hot tub, it was way to cold and stormy while we were there...if you have kids and want hot cocoa bring a few packs because they dont offer it anymore. We went to walmart 2 min away and got a box lol.. the rooms are very clean and huge!! We stayed in a queen suite it had 2 huge TVs and that was awesome with kids..wont be sorry if you choose this property great!

"Cleaning"
helmy48, 23 Décembre 2018

For 2 days they not clean the room when I complained the y send the cleaning lady afternoon late in the third day. Crowed hotel in all night. Good breakfast . The swimming pool door open all time not safe. Wall mart is in walking distance from the hotel. Near from airport.

"3rd time to stay here"
Seaside47173744963, 16 Novembre 2018

third time I've stayed at this location on a work trip to San Antonio. Only problem I've really had has been construction on the access roads which can make the hotel difficult to get to at times. Not something the hotel has any control over. Breakfast is the typical hotel breakfast and good.

"Husbadn booked"
Daydream25734267940, 06 Novembre 2018

First the blond at the front desk was extremely helpful and very nice. She was apologetic and try to fix the stay. I'm sorry I don't remember her name. Other than that rooms were not clean when we checked in or on a daily basis. always had to ask for towels. And I think staff or guest were dealing drugs. my husband stays with Best Western for work so we thought we would stay for a family vacation.

"Bad news"
mattpohlman1, 30 Octobre 2018

Had a bad experience. Rooms dirty under beds especially. Smoke smell. Rooms very damp even when you tried to cool it out. Mold on walls. Staff dealing drugs in parking lot..no towels. 3 nights of askig for towels was unacceptable. Shall i go on...

"Great Service Staff!"
17elopez, 01 Octobre 2018

Best Western Hill Country in San Antonio has amazing service staff that take the customer's satisfaction very seriously. They go out of their way to try and help the customer with what they need and always have a smile on their face. The rooms are kept very clean and the breakfast is fresh and hot.

"Family visit"
joesanchez2018, 05 Septembre 2018

Loved the easy exit on and off freeway right next door to a Wal-Mart which made our 4 day food bill low.There is also 2 fast food places next door. We loved our room nice a roomy Very friendly staff would recommend staying

"Absolutely Fantastic"
lavanac2017, 27 Août 2018

The only reason I gave an average for location is because the construction and traffic is horrible. Average for sleep quality is strictly due to preference. Other than that I had an extremely fantastic experience at this hotel.

"Somewhat disappointing "
OklahomaGma5, 26 Juillet 2018

This hotel was really hard to get to in the dark because of its location surrounded by road construction. The room had a very moldy smell, certainly due to the bed being directly placed right up next to the wall AC unit. The bedding by the unit stayed damp. The room darkening curtains were hard to keep shut from being blown around by the AC unit. Our room was on the highway side and was noisy. The closet mirror door was broken and is a danger to small children. Otherwise, the room accommodated us very well. Having two TVs was nice and having the extra room with a sofa was good. Breakfast had a good variety of foods though sometimes we had to wait for foods that had run out.

"They truly are the BEST!"
Klaus V, 23 Juillet 2018

This hotel and its staff are outstanding. My family and I have never been so well treated. Erica at the front desk was very helpful and pleasant. The hotel was very clean, breakfast was delicious and our room was very spacious and clean. I definitely recommend this hotel. We stayed over the weekend. Parking was tight due to several Trucks taking up more then one stall with trailers. However the girls at the front desk were very helpful in directing me where to park even under so much pressure from other impatient guest. Well done! management you should be very proud of your staff.

"A great place for a family vacation!"
DHPersonal, 06 Juillet 2018

My family and I visited San Antonio over a weekend and used this as our hotel for the duration of the trip. The room had plenty of space for our two children to play, watch a streaming episode of Kipper, and sleep without being underfoot. The breakfast each morning was a hit, the pool was well-maintained and sufficiently large, and the location helped us get to the points of interest quickly and easily. The interior was well-maintained and far classier than what we expected, and the staff were helpful and accommodating. We had a great time in the city and this hotel stay greatly helped with that experience.

"Clean and welcoming hotel"
TimeTravelingTexan, 21 Mai 2018

The hotel's staff was welcoming and polite. The hotel's common areas were better than most hotels in the same price category. The hotel was close to Hill Country destination North of San Antonio. We would gladly return.

"Nice Hotel"
tammy682018, 30 Avril 2018

My husband and I will definitely stay at this hotel again. Erica, the manager, was extremely nice and took care of our problem while we were able to enjoy the sights of San Antonio without having to worry about our room or our luggage. Thank you Erica!

"The Best Of The North Side"
The_Case, 29 Avril 2018

Best Western has always been good to me. And it was especially good to me at this north San Antonio spot (where Highway 281 is a construction zone at the moment, but will be better soon). This BW has always had good accommodations, and the receptionists at the desk decided to upgrade my room even before I arrived, just for me to get more points. And that's what I opted for. The room I got had the usual trappings for my convenience, but this room also had a jacuzzi. I took advantage of it during my stay and LOVED it! Good walking space for the dolly, and a good night's sleep. This writer will definitely return to this BW. Please, BW, stay at this location. It's not far from some great eating places and has easy access to 281 and 1604. Downtown is just 15 minutes away. And the recent renovations have made this hotel hideaway even better!

"Good for a night, wouldn't stay longer"
Arlo89, 27 Mars 2018

The front desk clerk didn't say hello, wasn't friendly, and barely looked up while finding my reservation. She had her ear buds in the whole time. The room was okay, but a light bulb was out, the curtain was falling off the rod, and half the TV channels didn't work. The room faced the freeway, so there was a lot of noise. Lots of construction in the area, which made the entrance difficult to find.

"Great hotel! "
User, 22 Janvier 2018

We loved this Best Western room. No big complaints. If we needed something we received it right away. Breakfast had a great selection for both days we needed it. Great location minus the road construction on the freeway. Will definitely be staying here again in March and April.

"amazing"
lesliemV6583BE, 04 Janvier 2018

Being a new senior citizen I wanted better than the hotel/motels we were use to staying at with our children. I want comfort, and now that we can afford it, Best Western makes me feel like a royalty that I've worked hard for all these years.

"great Christmas"
Dean S, 27 Décembre 2017

very clean and the rooms were quiet and breakfast was hot and fresh the desk was very helpful and I was right off major roads and intersections no problem finding the hotel or getting in or out of the parking lot. they did have some vending items that I didn't need exct change for I would have loved some popcorn, but Sonic was next door

"Love!"
xninx, 24 Décembre 2017

We always stay at this hotel. Staff is friendly & hotel is really nice & newly renovated. Everything is really modern & Beautiful. Breakfast had a wide variety & was really good! Close to a lot of stores & restaurants. Definitely will be back.

"Don't waste your money or sleep"
Anambanos, 18 Décembre 2017

Upon arriving to the hotel, the exterior wasn't great compared to other Best Western Plus Hotels we have stayed at, but the lobby was ok. Check in went ok. We went up to our room and instantly it smelled pretty bad and stuffy. First impression there were bugs in the tub, the toilet paper was wet and the tv didn't work. On our way out for the evening we let the hotel staff know and they said we could switch rooms when we returned. My parents staying on the top floor also had issues, but didn't say anything. Upon returning several hours later, we moved rooms. The new room was an “upgraded” suite that had a jacuzzi in the middle of the living area. It was a little odd and not like the ones you get at all inclusive resorts that seem fitting, this one was odd and didn't connect with the bathroom at all. We were exhausted after several hours at a memorial service. Then a loud noise began that appeared to come through the walls and lasted for over an hour. I took video of it and went to the lobby to show the staff. The employee was very unapologetic and offered to switch us to what was our third room. That process took about 40 minutes. We packed up again and headed down the hall. It was almost 1am at this time and we were exhausted and knew we would have to be up in a brew hours for the funeral. The third room was ok, but still the cleanliness was disappointing. The bathroom had beer caps on the floor and also smelled. At checkout the next morning the employee was apologetic but couldn't do much. She offered us $20 off and I didn't think that was enough. She asked me what would make me happy and I said a bigger discount or my money back and she said she couldn't do any more (so why did she ask?). Overall I'm very disappointed. I've stayed at the BWP in Pflugerville and Denton and those two are great! This one really doesn't represent the new branding they've been working towards well at all. I do not recommend this hotel at all and wish we would have stayed anywhere else. I would have rather paid more somewhere else.

"Great place to stay!!!"
Nomadic_Noodles, 28 Novembre 2017

Stopped by the BW hill country suites the other day for some well deserved leisure time. The hotel is located in a great area with tons of activities and places to eat at your disposal. After dropping our carryon and taking showers we got some supplies at Whole Foods, from there we strolled through La cantera mall and got our grub on at Pashas and Sushishima. Again we all had a great weekend.

"The manager saved the day"
Ryan R, 27 Novembre 2017

I cannot say enough nice things about the employees at this hotel. I travel a fair amount for business, but traveling with family is a different ballgame. The staff was so helpful and understanding. One of my kids got sick in the middle of the night. The manager was so nice about the situation. He had our clothes and personal blankets washed and waiting on us when we got back to our room at the end of the day. That was way above and beyond... Again, all the staff was so nice - including the cleaning ladies, breakfast staff, and desk staff. The hotel and my room were clean and everything worked. The sound in the room was good too. I didn't hear anything outside our room.

"Hill Country"
ramonroy2, 22 Novembre 2017

Hotel was super. The roads around it--terrible! Plan on delays daily. Traffic flow is very slow. Too many turns & twists but if you add extra drive time you should be okay!There are many stores nearby-WAlmart is within walking distance.

"Quality stay, great rooms and service!"
kevinlV8354OE, 20 Novembre 2017

The hotel is very modern yet cozy. The rooms are spacious and the staff was excellent. They provided a lot of information on the surrounding area. Great location to see San Antonio or Austin and the hill country.

"Perfect very time!"
Christinamedina, 13 Novembre 2017

Anytime we come to San Antonio this is the place we love to stay it's always clean friendly staff go out of their way to get us whatever we forgot and the location is great for restaurants and shopping

"a remarkable bucket list trip"
gordons620, 12 Novembre 2017

My group received the very best care and respect from each and every staff member of the Best Western Plus Hill Country Suites in San Antonio Texas. They helped us with directions, maps, places to dine and they treated us like family.

"Cheezy. Sleezy. Gross"
IamDaenerys, 06 Novembre 2017

I love Best Western Plus properties. Try to stay in them every chance I get. But this one is to be avoided. Why? Let's address security first. The back door is not locked. No key is needed to get in. The parking lot is easy access from the street and anyone can drive to the back of the property and gain access. This gives them carte blanche to the pool, the spa and the inside of the hotel. The people I saw using the pool and spa were not hotel guests. It was a warm evening and they were just enjoying the amenities. They were not the type of people you would like having access to your unlocked car, or even a locked car. I was uncomfortable with this and never in my life saw an unsecured pool area. Typically, a room key is needed. Secondly, the property was in a bit of a shambles with the wallpaper torn around the base of the steps. A guarantee is offered and I wanted to talk to the manager. I was told he would call me. Never did. However, the gal at the desk who I later spoke to on the phone gave me some Best Western points as compensation.

"Best Western Plus Hill Country Suites"
668genej, 24 Octobre 2017

Hotel was clean, well maintained. Rooms were very nice, and the breakfast was better than most for a free morning breakfast included. Great for people who want a clean quiet room for a reasonable price.

"Great Room"
JennyPatel, 19 Octobre 2017

The hotel room was very spacious and clean. I stay at a lot of hotels and this one was exceptional. I have seen rooms where there is hair in my restroom or bed and I did not see a single hair. The beds were comfortable and the hotel was well maintained.

"BW visit"
268betzaidar, 09 Octobre 2017

Good value and breakfast items were great. Family was excited to find breakfast tacos on the menu. Even my picky eaters found something to eat feom your varied breakfast items. We are glad we chose BW.

"Very nice hotel with great location"
sharistar, 02 Octobre 2017

Very clean, wifi worked, comfy bed, large room. Breakfast has everything, waffles, eggs, sausage, biscuts gravy & more. Only complaint is that they allow guest to smoke cigarettes & cigars in pool & hot tub. But there are no ashtrays! So there are cig butts and ashes all over pool areas, which stepping on with bare feet is not pleasant at all. Hint: ask for room on backside of hotel because of hwy traffic noise.

"Grenat hotel"
Jim B, 19 Septembre 2017

Had a wonderful stay there. The staff was very friendly and helpful. Would recommend this place to my friends. Good breakfast, clean rooms and very quiet. Close to many places. If you need transportation they can set you up.

"DO NOT STAY HERE DO NOT CARE ABOUT THEIR GUESTS"
LARRY H, 21 Août 2017

Horrible service fire alarm goes off at 2 a.m. in the morning the person at guest services calls his manager instead of the fire department and manager does not call the fire department either, a guest does, when Erik was asked did you call the fire department, I called my manager. So to me all of the guests staying there were no big deal to the manager as long as they got their money from all of us and on top of that when Best Western Corporate was call they didn't care either. We only stay at Best Western locations but sure makes you want to consider other hotels with the so called caring even corporate gives. The room had black hair in the tub and walls, trash on floors that shows it was not cleaned or vacuumed and the main area halls were dirty and in on spot was a dead roach. They also did not lock the back door where you would have to use your key to get it they left the lock turned where the door would never shut all the way. The good side, they had a decent breakfast. This was a first time in the particular BW hotel close to where we needed to go but DO NOT RECOMMEND THEM AT ALL. Staff was not knowledgeable and manger again did not care about the guests.

"Great location for businnes or pleasure"
Nancy M, 18 Août 2017

Friendly staff, and excellent location. Nice clean pool and good patio furniture. Good breakfast. I have stayed here many times and highly recommend this BW Plus hotel. The location is great for accessing major highways to get anywhere in the city. Close to Costco and lots of restaurants.

"family stay gone bad"
Y9342CYjessicag, 14 Août 2017

i will not be staying at a best western ever again it had been over a year befor i decided to stay at one again because of past stay there seems to be no changes they said i would get a discount for my dirty room which they never came to clean but i never got it i was so mad when i saw that the sheets had blood stains and a house keeper had been at the hotel with her boy friend almost all day just bad all around wont be staying at a best western again

"Room keys did not work"
laurenmM3119QN, 07 Août 2017

Could not access my room without having staff open the door with their master key. Also a lot of renovating happening and check in took a while because only one person was working the front desk and there were multiple people in line plus people calling the front desk.

"Needs updating, poor service"
G3542BYjam, 07 Août 2017

Checked in around 6:00 pm, room was not ready. We were told they had a full house the previous day. It took 3 attempts at getting us a clean room. First 2 rooms we went to we found beds not made and trash on dresser/table. The 3rd room, the one we stayed in appeared to be ready, except for a sign on the wall that said "wet tile", which we noted pieces of dried cement/grout on the floor of the entryway and leading into the restroom. I had to sweep it up myself. The room needs repair/updating, broken handles on drawers, broken grill cover on AC unit, beds squeak and uncomfortable, big rip/tear in sofa cushions. And whole building has a musty, cigarette smell.

"Flawless stay!"
353momof1, 06 Août 2017

Extremely happy with our stay and will be returning! The rooms were great for the price, the location was in a less busy neighborhood. Which we loved! The staff was amazing! Mainly the front desk and the cleaning lady. Seriously.. they made the stay absolutely enjoyable!!! They were the kindest souls and went above and beyond to make sure we were taken care of. I will be returning!

"Trip to Six Flagd"
Pedro G, 04 Août 2017

We had no problems on our stay and recommend this hotel. The suite room was clean and spacious and the beds were comfortable. The hotel was very nice and clean. The breakfast was delicious and there was a variety of items.

"Overall bad experience with terrible customer service"
nesey2, 04 Août 2017

We stayed at this hotel for 6 nights while our family member was in critical condition at a nearby hospital. When we first checked in, the room they gave us hadn't been cleaned. We said we would be happy to wait for them to fix the bed/trash etc, but they didn't want to do that and tried to find us another room. After 45 minutes, they put us on a floor that was closed to all other guests because it was under construction (smoke detectors covered, work lights in the hallway, walls being repaired, carpet with paint and materials all around). We can deal with all this, but there was zero concern from the hotel staff, no apology, just overall rude staff. Today, we tried to extend our stay one more night. They were so incredibly unhelpful. I just can't believe the lack of general service at this hotel. I used to like Best Western but I don't see a reason to ever use them again. For most people, this hotel may be fine, just hope that your stay goes without any issues.

"Great Best Western hotel!"
SHARON P, 24 Juillet 2017

This Best Western Plus hotel is located in the northwest Stone Oak area of San Antonio on Highway 281. It was clean and nicely decorated. Our room was clean and the king-size bed was a little on the hard side, which I love, but my husband likes a softer bed. We had a refrigerator, microwave, HD television, and coffee maker. A free full breakfast is served (scrambled eggs, sausage, cereal, waffles, toast, biscuits and gravy, beverages and coffee). When our t.v. remote didn't work, we advised the front desk on our way out to dinner. When we returned, Diane left a note and new remote on our bed telling us that she had it replaced for us and it worked fine. She was very helpful and even gave us extra pillows (my husband has a bad back). We were very pleased with our stay.

"Loves my stay. Enjoyed the breakfast during our stay.."
Erica L, 24 Juillet 2017

I will return during my next stay in san Antonio. The staff were very helpful. The rooms were very comfortable and very clean. My kids loved the pool and I enjoyed the work out room.. Loved that the had a laundry room.

"Super Service"
M8352BVrobins, 12 Juillet 2017

This hotel has a super staff, great breakfast, very nice rooms, exceptionally comfortable beds and pillows. Great experience and we will be back! Another note about the breakfast...quality food, great presentation, and awesome selection!

"Nice location"
M8578DJkarls, 10 Juillet 2017

In the middle of everything my family and I did. We had a bit of trouble with our first room and told the front desk our problem and were immediately moved to a nicer room. Good breakfast and coffee. We will likely return to this location for future vacations.

"Vacation"
388cammieh, 10 Juillet 2017

Very nice staff. Comfortable sleeping. Very good breakfast choices. Nice enviroment. Easy access to highway and not far from San Antonio River Walk, or Sea World. Would recommend to any family coming to stay in the area.

"Great Staff"
W8680DHstevenl, 10 Juillet 2017

Staff was great but property was under renovation so was somewhat difficult. Overall experience was great and location was great for my trip. Would definitely stay here again. Close enough to river walk and to the rivers in New Braunsfels.

"San Antonio"
christinedE4179DW, 04 Juillet 2017

The hotel personnel was friendly upon check in. We get to our room and want to take showers and find out there's no towels we had to go down and ask for towels twice the first night the second day we bought tickets to SeaWorld which were from the hotel and we were told by the hotel personnel that parking was included in the price of the ticket which we get to the park and find out that was not the case parking is not included we get home from SeaWorld ready to take showers again no towels in the room again we have to call down to speak with the front desk they ensured us they would send towels soon as possible which took them quite a while to bring up our towels

"Could have been better"
Gingbing, 03 Juillet 2017

3rd floor smelled like skunk, room had a muggy odor. Vending machines do not work. Not enough luggage carts. Bed wasn't hard as a rock and sofa bed springs were busting through. best part was breakfast

"Decent and clean and worth the $ paid"
Tina K, 03 Juillet 2017

This hotel was clean and the staff was friendly. The room I was in had a little musty or mildew smell but the price was worth it. One employee was very inconsiderate and parked their vehicle in the handicapped spot every day and I was traveling with someone that was handicapped and had a parking placard, unfortunately the staff was inconsiderate and did not think about this. After reporting it the 1st night it was NOT moved and it happened every night we were there

"3 Ice machines, None Working, Staff Did Not Care"
M9477ZRroberts, 03 Juillet 2017

ROOM REVIEW 1. No ice. (3 machines, none functioning) 2. Toilet that flushes only the back half of the bowl (loudly). 3. Poorly laid out bathroom; featuring a towel rack that is as far from the tub/shower as possible, and that we both bumped our heads on when approaching or rising from the toilet. 4. Room phone not working. 5. Three lamps had convenient desk level electric outlets … that worked on only one of them. 6. The front desk staff was not interested on correcting any of these issues when I called (on my cell phone – see #4 above). On the plus side, the bed, couch, and chair were firm and comfortable.

"Noisy, but nice"
Solar-sailor, 30 Juin 2017

The hotel is noisy - all of it is noisy. I could hear the kids running upstairs all night. The manager finally found their parents and got them to stop running and running and running. Breakfast was awful - just as you expect a free breakfast to be. Mcdonalds is INSIDE the Walmart.

"Avoid this hotel"
Melissa G, 29 Juin 2017

Awful stay! Please avoid this hotel! It has no concern for guests' needs or making sure they are taken care of. I just arrived and Annie at front desk has a horrible disposition, she wasnt welcoming at all. We left out things in the room with the do not disturb sign and arrived to find my bathroom distroyed and dirty. We callled front desk and apparently they were doing repairs in the room next door and the manager would call us 15 mins later our we heard huge bangs coming from our bathroom with ceramic parta flying all over and water spilling out. This was at 9:30pm try to sleep with banging noise, dirty water everywhere and broken ceramic parts all over! Again we callen front desk and Annie said she was not in charge and couldnt do anything about it!!!!! What kind of customer service is this, we still didnt hear from the manager, hopefully at least they can give us are money back so we can switch to another hotel!!!! Awful experience!! And I forgot to mention the musty ugly smell in the room, hallways and lobby!

"Anything but hospitality"
kevincG2176KW, 26 Juin 2017

Arriving late on an advanced reservation, the room was not ready and the hotel did not have sufficient supplies to properly prepare the room, i.e. Sheets, blankets and pillows. So, we made our own bed while housekeeping worked 2 doors down the hall and then they took a break. The next day, housekeeping took all the towels, but did not make up the room and there were no more towels available because they were busy. Best of all, this somehow became my fault since I didn't ask for towels. I did ask, 3 times. Front desk made up for this with sarcasm and slowness. The facility was very nice, but the employees need training in what it is to work in a service industry.

"Summer Trip"
setsuk0l, 24 Juin 2017

The stay at the Hotel had up and down experiences. The ice machine stayed broken most of the time. Room not cleaned at all one day. Could not get receipt at checkout. Checkin was adequate but attitude of some employees was really poor,

"Business trip"
M6803SPmarkh, 24 Juin 2017

Great overall hotel, fantastic value. Breakfast was very good, lots of options for everyone. Free USA Today, internet was faster than most hotels, huge tv in a good position. Lots of options for food in walking distance, and backs up to walmart for a short walk for conveniences. I'd like to stay here every trip

"The price must be for location......"
cmb2, 22 Juin 2017

When I have very short stays when traveling alone, I always choose Best Western unless there are none conveniently located. This place was most convenient to where I was going, so I booked a regular king & got Rm 315 since I requested upper floor away from an elevator. The room itself was good, clean, everything worked (including excellent wi-fi), but the mattress is starting to crater on the side nearest the phone. Since I HATE sleeping in uncomfortable craters, I tried to sleep in the middle or on the other side (nearest the window & AC), but kept sliding back down into the crater. Kept waking up every hour all night long, so I did not get a restful night's sleep. Also was surprised there was no fresh fruit at breakfast, only watered-down orange juice, apple juice (which I can't drink for medical reasons), fruit-flavored yogurt or fruit jam for toast or Texas-shaped waffles. There were empty spaces on the counter where fruit would normally be in bowls or baskets. Would've liked to have a banana or other fresh fruit but settled for watery orange juice, scrambled eggs, bacon, bagel + cream cheese & coffee. Did not use the pool or gym, just the room. I was also surprised when they put in an authorization to my credit card overcharging me for the room, then said the overcharge portion would fall off the credit card after they inspected the room after my departure to make sure there was no damage or items missing. Never had this happen in all my Best Western stays & was not warned about this in advance. This is tacky on BW's part & the desk employees claimed this has always been policy for that hotel. Like I said, I've stayed at BW's all over the world & never had this done. Guessing I need to list in my personal profile from now on that I don't want a mattress that's starting to crater on 1 side. You would think that would be SOP for a chain as good as Best Western, but not at this location.

"Very nice and cool hotel"
carlosgQ57XE, 18 Juin 2017

Always a place to expect a warm like if your at home. Very attentive to customers needs . The breakfast wow!! ,hot food ,clean areas very good amount of all foods . Management is excellent always concerns at are needs

"Consistent quality"
francesmU1610LB, 12 Juin 2017

From San Antonio Texas to Colorado Springs to Mackinaw City, Michigan we have enjoyed our stays at Best Western Plus Hotels as we have vacationed over the last 2 years. Consistent service with a well maintained room and good beds with an excellent breakfast has provided an ideal place to take our kids and grandkids as we travel. Happy Hour for the Family, is a real plus in San Antonio.The beach in Mackinaw City was fantastic for our grand kids and swimming pools are always great. We look for Best Western Plus first, whenever we travel.

"14 day stay"
Johnr1997, 12 Juin 2017

The facility was great for the price. The desk staff was as good as they come. The were courteous, very helpful, and sincere. The breakfast was was very good. I would stay again and strongly recommend it to others. They are in the process of renovation but that was a minor problem compared to the quality of the help.

"i enjoyed my stay at the Best Wsestern"
Anna G, 12 Juin 2017

really enjoyed the night at Best western, wish i could have enjoyed another night. the front desk when asked helped us locate a church and time to attend services. They also provided us on how to arrive to our location and also informed us where the bar ws for water, cokes and coffee. They also asked us when leaving for the evening if we needed anything else that evening. The room and furniture was very clean and the bed was so comfortable and the pillows were so soft.

"Great breakfast"
547mistym, 10 Juin 2017

We stayed for one night. Rooms are clean. Beds are comfortable. Location is good. The included breakfast is great! Be sure to make a waffle, they are in the shape of Texas! The kids absolutely loved it!

"Average"
Ann P, 08 Juin 2017

The staff all seemed new. When we got there we were told we would have to pay $30 extra for early check-in. We were there 2 hours early. We're not offered to leave luggage there or anything. We had to wait til exactly 3 before they would let us check in. Never before has that happened at any hotel. Not a very welcome feeling overall. Not rude just bare necessities. On a plus note the breakfast was very good. The lady that was cooking was Very customer service friendly and the food was good.

"Good value for our money"
EDWARD B, 03 Juin 2017

This hotel was located in area of city that was very accessible to good freeways and was close to nearby attractions. The breakfast was very acceptable and had good variety. The room was clean and neat. parking was very good as was the hot tub and pool. The bedroom and bath were both well appointed. The beds were comfortable and had lots of pillows.

"Bargain"
gary c, 30 Mai 2017

The only 2 concerns with the this hotel is that siri guided us wrong in finding it. She has us 11 miles past it... and had very tiny non supportive pillows. Other than that, a good bargain for the area on Memorial weekend.

"Couldn't wait to get out of here!"
lelefante7210, 29 Mai 2017

One person at the front desk, managing the staff and anything else. Physically unable to leave front desk at times. Very poor! The maids did not speak English, so if we need something, we had to call the front desk and wait until she could get time to locate the maids and tell them what we needed. We were 2 floors above the pool, lots of loud noise. We called the front desk at 8PM and were told the noise rule goes into effect at 10. So, we waited until 10:10 and were told there is nothing more they could do about it. Our room was dirty, the drain stopper was missing and we could see black gunk in it. I know they were remodeling at the time and our room was very old and showed it. We were there for 5 days and asked for another room away from the pool. We got that and the room was as bad as the first one. Breakfast food was terrible. I'm guessing all the hot stuff was cooked in a microwave. When we came back at night, the security door was not working with our room card or another couple trying to get in. We could see the front desk clerk and were banging on the door. Took her about 5 minutes to respond. Then she just kept it propped open, so people could get in. So much for security! I would never consider staying here again if they paid me. I would never recommend to anybody.

"Trip"
dianaaZ1265ZH, 27 Mai 2017

Beautiful place. Location was good and very convienent will come back probably in couple of weeks. We did see some deer roaming around. Cant wait to come back. Front desk very nice and helpful breakfast was okay

"Good stay for the money!"
laurenajohnson14, 25 Mai 2017

My stay was overall good. Comfortable beds & clean room. They could improve the breakfast selections and make sure to put out fresh fruit please! Everything else was definitely to my satisfaction. :-)

"Hotel is dirty and dingy."
Nancy B, 24 Mai 2017

Booked a suite which turned out to be handicapped equipped. I am not handicap. The hotel was extremely dirty, carpet stains and debris throughout halls and breakfast area. Since the "Plus" Best Western hotels are supposed to be an upgrade, this one surely misses the mark! Would not recommend or book again.

"Decent motel for the price"
Jolz88, 16 Mai 2017

We were with a large group of friends in town for a wedding. The front desk staff was very accommodating. The 1st floor room was fine.. a little musty, but comfortable, however we had no hot water in the shower but the sink water was hot. Strange. Was excited for the Wine and Beer reception on Thursday... but they were out of both. That was a little disappointing. Breakfast was good! Pool was Cold! We were hanging around the pool on the afternoon of Thursday the 4th, waiting for the wine and beer reception, when a 3rd floor window comes crashing down on the pool deck! Thankfully, no one was under it or close enough to get hurt by the flying glass. As you can imagine, glass was everywhere, even in the pool. Someone from our group immediately informed the front desk clerks of the situation. The clerk follows our friend out to the pool area, assess the situation and leaves. We sat and enjoyed the rest of the afternoon in the sunshine for 3 more hours, not a soul came out to attempt to clean up the mess. We left the premises and returned around 11 p.m. to find people in the hot tub and the glass somewhat swept into a large pile under the window. The next morning we had children who wanted to swim, but after checking the area again, we determined it to not be safe for them. I asked the front desk clerk to check with the neighboring hotel to ask if we could take the kids there. They denied the request. It was at that point that the clerk rounded up a broom, dustpan and cardboard boxes, and she was going to attempt to clean up the glass. Later that morning, another employee was using a shop vac and was attempting to clean it up. Needless to say, by Saturday the glass on the deck was cleaned, but there was still glass in the pool. I realize it was not the fault of your employees that the window fell out, but I sure don't think they took the situation and attempted to make it a safe environment for people. I don't think the pool itself was properly cleaned as I know it would have to be drained to get all of the glass the entered the pool. A huge safety hazard. I am shocked that the pool wasn't immediately closed down. Is there no maintenance personnel on staff at all times? It took until noon the next day for someone to determine that a shop vac was needed to clean up properly. I'll venture to say, that if you send someone to look under the handicapped chair, there is still glass there.

"Great stay"
471ajm, 07 Mai 2017

Very nice stay. Got in late after full day of travel. Hotel was nice, room was clean, staff was friendly. Breakfast was great. Everything worked and was able to get rested which was very much needed. Thanks BW!

"2 nights "
Trish F, 19 Avril 2017

Stayed here for 2 nights for a wedding with a large group. Loved they had a laundry which we utilized. Hotel was clean and the from size was great. Situated opposite the highway but our room was at the back so didn't hear the road traffic. Breakfast was included which was a nice variety of food. The staff were helpful and friendly. Was handy that a burger joint and Walmarts was in close walking distance. Was one of the nicer Best Westerns we have stayed at.

"Passing thru"
codymack2, 16 Avril 2017

We were on our way to Corpus and needed a room for the night, booked the BW on Tripadvisor. Hotel entrance and front desk area was obviously in repair, the whole area smelled of curry or some other form of cooking spices, but not pleasant. Rooms and beds were pretty clean, showers were a little gross, mostly just from cleaners hurrying thru and not taking the time to make sure everything was picked up. All in all, not bad, but probably wouldn't stay there again.

"Best Western Stay"
JRMcCoy, 21 Mars 2017

The people that worked the front desk were very nice. The room was okay not great. The electrical out lets on the night stands did not work. The decorative shame at the foot of the bed had multiple big stains on it. The breakfast was very good.

"Nice hotel"
F8301JEdavidt, 19 Mars 2017

I loved the location and friendly staff, breakfast was good, pool/hot tub was clean and had a nice little design. Breakfast was cluttered and not a lot of seating but the food was great. Upon arrival the staff were friendly and answered questions I had about local attractions.

"Amazing Place to stay"
Angela J, 13 Mars 2017

I had an amazing stay here thanks to Jessica. She made the stay wonderful from beginning to end. I appreciated her kindness and offering to help from getting the remote control to work and helping me back in the room to grab something I forgot.

"Excellent Stay!"
Justin S, 09 Mars 2017

My girlfriend and I stayed for a weeklong vacation at this hotel. We have always been fans of Best Western properties but this location really exceed our expectations. The staff are all very kind, considerate, and helpful. The hotel looks very appealing both inside and out despite ongoing renovations to improve the property. The renovations that were taking place in the lobby and breakfast area of the hotel were not loud and did not detract from our stay whatsoever. We booked a 1 king bed room with a pullout couch and we were quite pleased with our room. It was well cleaned and well kept. Each day housekeeping seemed to do a thorough job cleaning and making the bed. The room was very quiet despite the hotel seeming like it had lots of people staying at it. The free breakfast was pretty good. It had fresh eggs and bacon or assuage every morning in addition to tortilla shells and refried beans for making a breakfast burrito. There was also a waffle maker breakfast pastries and three cereals to choose from each morning. The lady in charge of the breakfast was extremely nice as well! The only downside to this hotel is getting to it. There is a confusing system of interstates access roads and turn arounds that must be used to get here and the traffic in front of the hotel moves quite fast. However this is no fault of the Best Western and is not all that big of a deal. In conclusion, for $73 a night this hotel is an incredible value and a great stay! Will definitely be staying here again in the future.

"Swim meet"
susanfrank81, 07 Mars 2017

This review was influenced by lobby renovations while we were there. We would not have stayed there had we known. It was hectic with alot of workers going in and out. However, we would stay there again once renovations are complete. Front desk was very friendly and accommodating. Our room was spacious. Eating places within walking distance. A nice pool area outside. Lots of outdoor lighting.

"Worst Western"
414tiffanyh, 28 Novembre 2016

No one cleaned our room for 3 days. Rooms aren't really "non" smoking. They only had one luggage cart that the wheels were flat on. Poor customer service. They acted like the fact that we had to change our own trash was no big deal.

"Perfect Stay"
Jeanni1, 22 Novembre 2016

Spent a couple weeks in this hotel waiting for some warranty work on our RV. The hotel was lovely, beautiful pool/hot tub area and superb landscaping. The lobby was comfortable and inviting and every place was very clean. The rooms were large and well appointed. The desk staff was so friendly and accommodating, we were sad to leave. Felt we were saying good bye to dear friends.

"I want to give a higher rating, but just can't due to the level of cleaning in the room"
kmrekow, 14 Novembre 2016

So, I stayed here earlier in the year and had a great experience other than the cleanliness of the room. I decided to give it another shot and again was disappointed. It all appears clean but once again I say it seems like they clean what can easily be reached and no effort is put into doing a thorough job. For example ... the peep hole in the door had a tissue stuffed in it. I pulled it out and realized that it was there because the peep hole was broken. The cleaning staff didn't see this? There was a dirty sock on the floor in the corner behind the chair near the window. I'm assuming it was from the previous guest, but who knows how long it had been there. (I put it in the trash) I always travel with cleaning wipes and because I had my 5 year old grandson with me, I went to wipe down the coffee table so he could build with legos. I was not expecting the wipe to turn black from dirt, but it did. I was in room 308 and I would reccomend that if you stay here you ask for a room that overlooks the back parking lot. The traffic on the front side is very loud. Ok, so other than that ... The staff is awesome. We encountered 3 different people at the front desk and all were very friendly, helpful and pleasant. The breakfast is very good and the people in charge are very busy making sure they don't run out of anything. The layout of the room is great with plenty of space and comes with a microwave & refrigerator. The beds are very comfortable and they give you plenty of comfortable pillows. It's a great location for me when I visit San Antonio so I really wish the rooms were more clean. We were on the 3rd floor the last time too, so maybe the issue is just who ever is in charge of cleaning those rooms. I may give it one more chance the next time I'm in San Antonio and ask to be on the 1st or 2nd floor.

"Weekend Getaway"
User, 01 Novembre 2016

The suite is prefect for a couple looking for some fun with a little R&R. We get the suite with the jacuzzi and usually spend a night just soaking in the jacuzzi with a bottle of wine after a day of activities. The room is spacious and the bed is very comfortable with the best pillows I've ever spent on. The breakfast is also very appetizing. We've stayed here a couple of times and have always been pleased with our accommodations. I would definitely recommend this place.

"Excellent Service"
CRW42, 24 Octobre 2016

The hotel provided prompt, professional, and pleasant service. We had an issue with the high speed internet, which was solved by Kevin almost immediately. A quick phone call from the Service Desk just after check in was made to see if we had all we needed. The staff always wished us a good day when we left the hotel for the day. Breakfast was hot and we really appreciated the real plates, mugs and glasses. Overall, this was probably the best Best Western I have visited by far.

"San Antonio Wedding"
Ronald B, 18 Octobre 2016

Conveniently located on the north side of town attended wedding at Canyon Springs Golf Club. Plenty of restaurants in the vicinity.We have always been pleased with Bestwestern Hotels and the free breakfast provided.

"Good Value"
I6558PWsandram, 05 Octobre 2016

I stay here when in the San Antonio area because I know that I can rely on this hotel for convenience and quality. The manager Kevin runs a tight ship and makes every effort to solve any problem in a professional manner.

"Good hotel at a fair price"
Misterbunns, 25 Septembre 2016

The room was clean and the only issue was that the temp control fell apart when I went to turn on the air. I let the office know so that it could be fixed before it gave trouble. The area we stayed was quiet despite some sports teams staying Saturday night. The breakfast buffet was really good as well..better than many out there!

"Trash in the pool and no room service"
Albert A, 19 Septembre 2016

There was hair on the shower walls when we first checked in and when my fmaily and I returned back at 2:30 our room wasn't serviced so we had no clean towels. The swimming pool was filthy with tons of acorns on the bottom of the pool and there was trash under the lounge chairs, and the back door card slot to the motel wast working, trash along the back sidewalk that goes by the pool on the stones and in the bushes.

"GREAT"
Phillip & Gina R, 14 Septembre 2016

This was an amazing place we arrived kind of late around 10pm we were tired the frond desk lady was so helpful she told me of great places to go as it was our first time in San Antonio .loved it will definitely go back

"perfect customer service"
slisz11, 17 Août 2016

Dianne and Erica were so much more than just helpful. Extremely well educated on the specifications of the hotel. Even offered a discount due to the poor service we received at a different best western. The free continental breakfast was amazing. I couldn't have asked for a more well informed and helpful staff. (P.S. give Dianne and Erica a raise) tremendous high quality service. Thanks again for everything. Your newest customer, Jordan Slisz

"Amazing and Gracious staff"
Sebrer, 15 Août 2016

We brought 30 students with special needs to San Antonio for the weekend and stayed at this hotel. The staff was incredible in serving and caring for our group. Erica, at the front desk, made gifts for each one of our students when we left! That is service that you can't teach, it's a God given gift. Thank you to everyone at BW Hill Country Suites, you were amazing!

"Nice place to sleep, despite the roads"
alanteam, 01 Août 2016

In the land of Texas, there are many oddities. One of them is the turnaround. Extraordinarily frustrating frontage roads that can make even the most serene soul into a raving maniac. This hotel is on a frontage road. If you miss the entrance, you have to go further, get in the turnaround lane, make a U-turn to the other side of the freeway, and go back around again. There is no back entrance to this hotel from the WalMart area either. The parking lot of the Walmart will also make you crazy, because there are only a few entrances. You can't go behind the hotel to get to it. Again, you have to go to the frontage road and do the round about thing again. Despite this frustration, this hotel is a very nice stay. Quiet and updated and friendly. I have nothing negative to say about it. Park in the back though. There are more spots in the back and it seems safer to park back there. I tried to stay there again a few nights later, and it was booked.

"Great place for family!"
grandymitchell, 25 Juillet 2016

My wife and I stayed here with two grandchildren as part of our annual "Grammie and Grandy Camp". We were in San Antonio to visit the Natural Bridge Caverns and Wildlife Ranch. The hotel has a great pool, which was a major criterion for our two grandkids. The rooms were fine, as was the breakfast. There are reasonable local family restaurants, which makes this a good choice for families.

"Very relaxing stay"
F5876ZZmelissaa, 25 Juillet 2016

this hotel was very welcoming and very laid back and made us feel at home. the pool and hot tub area is a major hit- very relaxing and enjoyable. the hotel rooms/suites are AWESOME and very large in size making for an extremely comfortable stay. the rooms seemed very clean, but the hallways carpet looked as if it needed a good carpet cleaning. we did not wake up in time for breakfast either morning. I will def return to this hotel.

"Last minute stay"
Kelsey L, 23 Juillet 2016

So, our a/c broke in our home and we wanted to stay close to home for one night. It was pretty close and the most affordable in our emergency situation. It turned out to be a pleasant stay. Friendly staff, clean room, good breakfast. And most importantly for us, the a/c worked great! We would stay again.

"San Antonio stay"
Angolano1, 20 Juillet 2016

We always enjoy our stays at BW they are consistently VERY clean and comfortable places to stay and we had that experience here in San Antonio. We also enjoyed having the VIA bus right across the street to takes us to the River Walk fast and direct, totally awesome.

"Awesome service "
Charles J, 19 Juillet 2016

I recently stayed here and had literally the best service n accommodations ive ever had at a hotel....dianne was fabulous. Answered all my questions and was super friendly .....kevin and i believe her name was erica was also really great because of them 3 ill be returning to this hotel very soon when i visit for thanksgiving thank all of you for making my experience there great.

"best Best Western I have stayed at!!!"
722dianner, 19 Juillet 2016

The staff at this hotel are all so friendly and professional!! hotel was very clean, and I loved the homemade salsa (not for the faint of heart...it is HOTTT) and REAL eggs at breakfast!! The taquitos and cookies at evening happy hour are highly addictive!!!!!!!

"Won't stay anyplace else in San Antonio!"
pianoguyjfs1234, 17 Juillet 2016

The breakfast is awesome, the salsa is homemade by the staff and is excellent. All of the staff is helpful and cheerful, especially Dianne. She obviously loves her city and has many great ideas of what to do. In the morning, Kevin and Erica start your day of with a bright and sunny smile.

"Pleasant stay"
Itzel H, 17 Juillet 2016

The hotel is located in a perfect area for what I required. Breakfast was alright, does need some more variety. My bedsheets were a little smelly and a few of my towels had hair still on them. Good thing that I travel with my own towels and I had them replace the sheets.

"best western san antonio tx"
broncofan69, 11 Juillet 2016

manager didn't bother to call me after I was promised he would. Shower curtain was missing, grape stem and yogurt lid was left on floor and I stepped on the stem in the dark. Couldn't get internet to work but we were checking in late and left fairly early so didnt matter. Breakfast was nice and a good selection even though I didn't eat anything, it looked good.

"Stay there! It's great!"
patriciapN2204SU, 08 Juillet 2016

Fabulous place to relax! Nearby all kinds of attractions to visit. Clean and relaxing! Plenty of parking. Wonderful full breakfast. Meet and Greet Monday through Thursday wine & beer & snacks. Great pool! Very friendly staff.

"Good stay! "
Charles D, 02 Juillet 2016

It's clean, people are friendly, easy access and close to Fiesta Texas. The one draw back per the wife was hard beds. Me and the kids were good but she wasn't happy. Pool and hot tub was clean. Great parking. But over all good stay!

"My stay at bw"
Nicole H, 28 Juin 2016

The staff at best western hill country suites is truly the best. They are super friendly and take time to help meet your every need. The breakfast was good and had several options. The pool and the rooms were clean and enjoyable.

"Weekend at Best Western Suites"
Lovharvey, 28 Juin 2016

Our cruise group always gets together for the weekend once a yr. This yr we decided to stay here again after having our get together here last yr. It is a very nice hotel. The rooms are very nice. Breakfast is super. Hot breakfast including scrambled eggs, sausage or bacon, that is fried just right, nice and crispy, pancakes or waffles, cereal, bagels, etc. The hotel has a nice pool and plenty of parking. Lots of places close to eat. Shopping is also close. Popcorn in the lobby at night. You couldn't go wrong staying here. Erica, at the front desk is great.

"Doctors Visit and Surgery"
Tommy B, 24 Juin 2016

Hotel well located in San Antonio for a variety of destinations within the city. i was there for a doctors visit and subsequent surgery for the second time in the last 18 months. Convenient to doctors as well as a variety of restaurants and shopping.

"It is ok"
juan d, 21 Juin 2016

I was here for a week, the breakfast is ok, the beds are comfortable. They have a pool,what is good in summer. We arrived early, and the person in charge made an effort in order to find a room for us. It is far from the down town, but it is fairly close to the airport. Any way by car the riverwalk is sbout 20 minutes From the hotel

"Renewing our honeymoon"
David G, 20 Juin 2016

My wife and I checked in to begin our anniversary celebration. The check in was quick and convenient and we met the housekeeping staff on her way out of our room as she had just finished preparing it for our stay. We had a very nice stay and enjoyed the breakfast the following morning.

"Our Hotel stay"
Michael N, 19 Juin 2016

the hotel was a nice hotel on the outside the rooms were nice and spacious. The kids loved the pull out couch that they got to sleep on. The cleanliness i was very disappointed with, Housekeeping left a dirty towel hanging over the shower as well as a tossed dirty towel in the closet. When we pulled out the couch we found old food bags and trash under the couch. It was gross...

"Vacay "
Stephanie M, 18 Juin 2016

We had a great time here in San Antonio. The staff was always super friendly and helpful it wasn't right beside fiesta Texas but we'd stay here again they were wonderful! Highly recommend! Just don't head to fiesta Texas during traffic times. Breakfast was great and happy hour was also awesome. We were headed out one night and they were baking fresh cookies the manager left some in our room for us BC we were gonna miss out. Sooooo nice!!

"Great experience"
Stephanie V, 11 Juin 2016

The hotel was great. My husband and I stayed one night for a business trip. It was clean and it has plenty of room. It was not cramped. Loved the breakfast options. Loved the microwave and fridge. The only complaint we had was the fact that the toilet was very close to the ground. It was short. I was clean and functional, just short. We just found it odd.

"THEY TURNED A STRESSFUL TIME INTO AN UNPLANNED VACATION/ADVENTURE!"
Nicole H, 02 Juin 2016

My lease ended at my old place, and as my luck would have it, the new place is running " a bit behind schedule," with no move in date as of yet. This would be stressful if I was by myself, but I have my young daughter with me as well. My first contact at this hotel was with Diane, the girl at the front desk. She was cheerful, sympathetic to my situation, and knowledgeable about what my options were. She paid extra attention to my daughter, making her feel like a VIP! Diane went out of her way to come up with options for me so that I had different ones to choose from, instead of feeling like I had to take only one option. She even contacted Kevin, the hotel's general manager, who seemed genuinely concerned with my comfort and satisfaction. We are in a suite with 2 queen beds in it that are very comfortable, with fluffy pillows that offer good support. The breakfast is a hot breakfast with a ton of tantalizing choices that are tasty and appealing, even to a young child. in the evenings, they have a reception that is free, with cookies and snacks to compliment the free beer, wine and sodas.But the most noticeable thing about this hotel is the amazing staff!!! They are all so nice and helpful, always with a smile on their face to greet their guests. I really do feel more like I am on vacation instead of in limbo between houses!

"By far the BEST service!!! "
Scott F, 28 Mai 2016

Checked into this hotel and I was surprised with the level of customer service this hotel provided. The staff was by far the most helpful and caring staff I have ever encountered. I arrived in San Antonio several hours earlier then expected. So I took a gamble and tried to check in early. My room was not ready when I arrived at 9am however the front desk agent Erica spoke with housekeeping and had a room ready for me within 15 minutes. My room was very specious and clean. Best thing about this hotel is that they offer an evening reception at no additional cost and a Full hot breakfast that won't let you down. The free beer, wine and snacks were a surprise and a great addition. The level of care this staff puts into this hotel is exceptional. I'm not surprised this place is so well maintained after meeting this staff!the staff treat this hotel like it's their home and they welcome you with open arms. I'll be coming back to San Antonio in a few months and I already have my return reservation set. This Best western is the hotel my family and I will stay at whenever in town.

"Very nice"
916beverlyf, 28 Mai 2016

The staff is always friendly and professional, the lobby is nice, there is a complimentary "happy hour", and the rooms are comfortable. Further, the hotel and rooms are very clean and the location is great. Walking distance to 2 fast food restaurants as well.

"Awesome"
AngelSiloe, 20 Mai 2016

Planned a weekday trip to get away and from the beginning this place was awesome. We checked in after midnight the first of the week and the lady who was working was great! Gave us lots of places to go and even offered to print directions. The next morning we came down to a mouth watering breakfast. Fresh eggs, beans and tortillas! Great service! The rooms were comfy and quite clean. And the ladies who cleaned the rooms were pleasant. The manager a guy from Hawaii, cant remember his name, gave us good conversation and he told us he recently became manager but seemed like he was manager for years. This will be the hotel we stay at when coming to San Antonio!

"Okay but dusty"
C G, 15 Mai 2016

This hotel is seemingly nice on the surface (granite counters, modern linens, free brkfst, etc) but when I looked closely, the fan and headboard were very dusty. I was able to write "hello" with my finger on the headboard (see pics). It makes you wonder if the room is really clean or just fixed up to appear like it is. On the plus side, the hotel is very close to major highways, and walking distance to a Walmart and fast food.

"Thumbs down."
Roopa H, 15 Mai 2016

Terrible place. Not a plus. Room smelt of smoke. Toilet did not flush properly. Would not give you proper bedding for the sleeper couch. Called to ask for extra bedding - they claimed they don't have any and it was not their problem. Sleeper couch was a joke - extremely uncomfortable. Mattress is so thin, u can feel the springs. Will not stay there again. One plus - Breakfast was good.

"great"
Mette G, 14 Mai 2016

great place. very friendly staff. loved the waffles at breakfast. Hit tub could be a little warmer. easy access to highway and attractions. very quiet. Walmart right next door was nice. fridge and microwave in room.

"Good location north of town, average room"
236denishac, 08 Mai 2016

Hotel located near highways and convenient. Average room with mini fridge and decent mattresses. Bathrooms need updating. Found a spider in our tub. Great breakfast options but get there early for a place to sit.

"Awesome Room and Comfortable Bed"
Shari K, 03 Mai 2016

Located right off highway but no noise. Very reasonable price. Very friendly staff and breakfast bar was wonderful with real plates and cups. food was not powdered eggs and bacon was plentiful. Very good breakfast bar.

"Great Place to stay"
Louie G, 29 Avril 2016

Even though it is on the access road of 281 the rooms are very quiet. the Staff is very friendly also the complimentary happy hour (beer, wine for free) is quite a delight, no need to leave the hotel for a relaxing drink.

"A Best "Best Western" in Texas"
Steve D, 16 Avril 2016

Great hotel, location near the airport. Helpful staff, clean and comfortable room. We'll stay there again next time we're in San Antonio. Great breakfast and the staff was one of the best we have experienced. We have recently retired and are traveling around to see the country. Best Westerns have been our choice for most of our stays and this one was exceptional.

"Dianne was great"
kjiang2016, 11 Avril 2016

We booked a room with 2 queen beds online, but when we checked in last Saturday night, we were told the reservation shown on the hotel booking system as one King bed. Unfortunately, there was no room with 2 queen beds left, which would create much inconvenience for our family. The front desk staff Dianne was very helpful, she called her manager Jeff who authorized to upgrade us to the only room left at that time - Apartment. The room was so spacious and comfortable. It made our weekend in San Antonio an unforgettable one. We were very impressed with Dianne's excellent customer service and Jeff's great help!

"A trip to San Antonio"
Patricia K, 09 Avril 2016

We enjoyed our stay very much. The hotel had everything we wanted and more! The room was clean and spacious. We used the hot tub and loved it. We really appreciated the 5:00 - 7:00 reception in the lobby with beer, wine, pop and snacks, that was a nice surprise! The breakfast was excellent, as well. We will stay here again if we return to San Antonio. Thank you all for the great service!

"General Manager was fantastic"
hikingtexas, 08 Avril 2016

My wife and I travel all over the country and we stay in a lot of hotels and different brands. Jeff, the General Manager made an everlasting impression on our stay and will make us stay at Best Western brands more often. Jeff was professional, courteous and you can tell he loves his job and that persona definitely transpires to his staff. The hotel was very clean and the staff went the extra mile to make our stay a great experience. They even offered a social reception in the evening with beer, wine and finger foods which was an added bonus. If your looking for a nice hotel with an affordable price, look no further than the Best Western on Hwy 281 and 1604 Loop.

"Awesome customer service "
Patricia B, 04 Avril 2016

Stayed for a few nights and the front desk staff was amazing and very accommodating. Clean rooms and average breakfast. Location is outskirts of San Antonio. Close and walking distance to many shops and restraunts.

"First trip to San Antonio"
Brian And Angel R, 30 Mars 2016

Comfortable stay at Best Western. All the amenities you would expect. Access to motel is challenging with the freeway and frontage roads. Excellent selection at breakfast. 1st class exercise equipment.

"Prestine, clean look stops at the lobby"
kfeb45, 29 Mars 2016

I would not stay in this hotel again. Upon arrival, the lobby area looked really nice and updated and like you couldn't wait to see your room. Unfortunately, the crisp, new, pristine look stops right there! We were assigned a room and when we walked in paint chipping on walls and the bathroom had not been cleaned. There was previous guest hair in tub, on tub walls and all over the tile flooring in the bathroom! I was disgusted and should have left that second, but booking on Expedia I was unsure if we would get money back. In addition, the pictures are very deceiving. The rooms are not crisp nor inviting, but dreary and dim......nothing to make you want to stay and relax a bit in them. The hotel looks like it had a half hearted remodel attempt and they got tired along the way or ran out of money to continue the effort passed the lobby.

"Kevin Saves the Day"
Derwin J, 24 Mars 2016

The customer service in this Hotel is second to none. They all know me by name, and Kevin is the Rock Star who continues to drive me back into this place every time. There is a pool outside, and also continental breakfast. Oh did I also mention that they do treats and beer for Happy Hour? Forget stopping by for a drink, go grab a beer and some egg rolls and rest in your room after your long meeting.

"Comfortable and Roomy"
Sharon S, 18 Mars 2016

After moving hotels 2x due to spring break noise, we wetr so happy to find a peaceful place to sleep. Best Western staff were very friendly and polite. Breakfast bar was good and even included Texas shaped waffles. Even though it was full of families with kids, it was very quiet and restful.

"Overall, very good"
Cameron G, 18 Mars 2016

Took a trip to San Antonio and decided to stay at this hotel. They were doing a few renovations but it wasn't anything that was distracting. Hotel staff was very helpful and very timely when asking for request of new towels and an ironing board that wasn't in our suite. We stayed two nights. The rooms were very nice and house keeping maintained the cleanliness throughout our stay. Breakfast wasn't amazing but it did the job. Overall, very good experience and would book with this hotel again.

"My Review"
Evelyn N, 18 Mars 2016

We stayed in the hotel only one night. I had taken my daughter and grandchildren on a trip to the Missions of Texas. We were very tired after a day of sightseeing. All the kids wanted was to swim and relax. They thoroughly enjoyed the pool and especially the hot tub because it was a cool night. There was lots of hot water for us all to clean up after. We all slept like a log even though there was a problem with the hide a bed. Breakfast was wonderful as well..

"room review"
Linda Y, 09 Mars 2016

Overall room was great, housekeeping could be a more diligent in preparing the room for use. Appliances were difficult to get working. Breakfast was excellent with variety of choices. Lady at check in was helpful explaining and enrolling me in rewards program.

"One night to six flags"
willsbeachmom, 08 Mars 2016

Location was great, service was fantastic, breakfast was very nice, and the lobby area was very clean. Our room however seemed very musty, had air freshness around the room to try to cover the smell, and just seemed that it had gotten a very speedy cleaning job before us. Messages written on the mirror were still visible when we took hot showers, blanket for the sleeper was very dirty. It was ok for a cheap one night we booked through Priceline but if all rooms were similar to ours they could use a good clean and refresh.

"Perfect Location"
Nina G, 07 Mars 2016

Very happy with location and cleanliness of hotel. There is a Walmart directly behind the hotel which you can walk to as well as a selection of restaurants. For getting around without a car there is a bus stop directly outside, and hotel is very close to the airport. Staff are extremely friendly and helpful and they do a lovely reception with beer, wine, cookies and little appetizers in the evening on the weekdays. We had a Jacuzzi Suite and would definitely recommend upgrading if it is available, however there is lovely pool and Jacuzzi at the rear of the property.

"Great VAlue"
I6558PWsandram, 27 Février 2016

I am a frequent visitor to San Antonio and unaware of my travel dates. The staff has always been very helpful in accommodating me. Kevin has been working there for several years and remembers me. This is a well run hotel. It is clean and safe. The breakfast is above average with a nice variety. The staff keeps the area clean.

"Nice Area, Nice Staff - Cleanliness needs improvment"
kmrekow, 24 Février 2016

The employees that checked us in were very nice. The room was just as described on their website. Except for cleanliness of the room. It could have used some updating, although I don't mind old as long as it's clean. It looked like it had only been vacuumed in areas that were easily reached with the vacuum cleaner and no attempt was made to move anything or vacuum beneath anything. There was some type of goo on both walls each side of the toilet. Good thing I always travel with some type of cleaning supplies. The last issue with the room was when I pulled out the blanket from the "sanitary" case it was in, there was long brown hair all over it. "Gross". I called down to the desk and they exchanged it for me. They had an outdoor pool that we were hoping to be able to swim in, but it was not heated so we decided not to. My daughter did enjoy the hot tub. The complimentary breakfast was decent and the lady in charge was working hard to keep everything stocked. You could make your own waffles and the eggs, sausage, bacon & biscuits were nice & hot. Lots of non hot choices as well. Yogurt, cereal, danish,fresh cinnamon rolls, toast bagels etc. 12 minutes to the Riverwalk, 30 minutes to Sea World. Other than the cleanliness issue in the room, staying here was a good experience.

"Great place to stay with a family on the outskirts of San Antonio"
Ashley R, 22 Février 2016

We were very happy with our stay at this hotel. I was very nervous as were unfamiliar with the area. We had many options and were nervous to choose the right one. We loved staying here mostly because the staff is so friendly and we felt like we had the whole hotel to ourselves in the evenings. We let the kids play out in the pool and hot tub. Enjoyed the snack time with free snacks. Breakfast was a little crazy the first morning. I felt like the food wasn't being stocked fast enough and it was a little awkward hanging out and waiting for everyone to get fed so the second morning we decided to skip out on the "free" breakfast and head out to get it somewhere else so we didn't have to deal with that again. The room was nice and roomy and everything worked mostly. The closet door was off the hinge/ track and just left to just lay propped up. There was places that could have been cleaner if someone would have slowed down and checked (even out in the hallways and elevators too). Our beds were super squeaky the first night so we complained in the morning to see what could be done. We were told that they have no other available rooms to fit our needs but would send maintence to check it out. I decided to not let it ruin our family vacation and it was just one more night of having to deal with squeaky beds if they don't fix it. I went to check out the next morning and the manager mentioned they replaced the mattress/box spring with completely new ones since they didn't have any extra rooms. I mentioned that I realized it didn't squeak all night and thanked him! Overall our stay was great. It was a nice safe area. Within driving range of our trips to The Alamo/ River walk, San Antonio Zoo, Natural Bridge Caverns and Natural Bridge Wildlife Safari.

"Confirmations mean nothing to this property"
Rica G, 15 Février 2016

After arriving to my room and realizing that we were assigned to a different room type (King Suite) than what I had originally requested I went to the Front Desk to ask why. Agent, Lindsey seemed uninterested to hear. She had to call her front desk manager Kevin. After speaking to him she said there was nothing she could do because the room type I had originally requested (King Suite with Jacuzzi) and got approved by the property manager Kevin two months prior to my arrival was no longer available. I attempted several times to show her my confirmation letter but she didn't even care to even look at it. If you receive a confirmation letter that the actual MANAGER sent you there is no reason why it shouldn't of been honored. I understand it was not the front desk agents fault but she didn't even apologize for the inconvenience. Being a front desk agent myself, I know that a simple apology goes a long way. Even after the room type I initially requested was unavailable she still charged me the price for that room type and told me I had to wait until the next morning to talk to the manager. The next morning I was only able to talk to the front desk manager Kevin, which I would have preferred to hear back from the actual manager Jeff that I had originally spoken to in the first place to know why his confirmation letter meant nothing. VERY UNPROFESSIONAL WAY TO HANDLE A PROBLEM THAT WAS CLEARLY A MISUNDERSTANDING ON THEIR SIDE, NOT MINE. Since the room type I had requested was not available I was placed in a King Suite, which I was not impressed with. Room needed a lot of work done (pictures provided). Phone did not even work in the room, no dial tone (yes, it was connected). Attempted to call the front desk several times from my personal phone and no answer, went to the front desk and couldn't find a receptionist to report it to either. The day of my departure, housekeeping knocked several times between 10am-11am to see if I was leaving yet? (check-out was until 12 noon).It was just an unfortunate experience and ruined my planned trip for my wedding anniversary.

"Caught on fire had to leave and still pay"
Jessie Alex M, 08 Février 2016

Caught on fire had to leave and still pay. Fire alarm went off and i ignored because it was ringing then sounded like it was shut off after a few times. This repeated until another guest was yelling fire at 2 am. Busted in my room. It was just unfortunate. No refund was given at the desk.

"Awesome Hotel"
KSFerreira, 03 Février 2016

Room were very clean and spacious. One of the nicest best westerns we have stayed with. Breakfast and many selections and was changed daily. What really makes this hotel so wonderful is its staff. Everyone is extremely helpful and polite. Kevin is the BEST! He printed us maps with highlighted directions and recommended so many things to do and places to eat. He even took the time make a list of MUST DO things in San Antonio. This hotel and staff has surpassed my expectations. I Highly recommend visiting this hotel!

"VERY pleasant stay!"
Linda J, 29 Janvier 2016

A friend suggested this BW or LaQuinta for our needs while in the area. We chose this facility because we like to accumulate our BW points for perks. Sure glad we did, this motel was extremely nice (probably best BW we've staying in during our years of travel). Everything very clean & fresh. Large comfortable, quiet room & breakfast was a real treat with REAL plates & glasses. Nice variety of food & presentation was quite pleasing. Would certainly stay here again.

"Business Trip"
James W, 28 Janvier 2016

The staff at the Best Western Plus in San Antonio are amazing. The rooms are clean, the internet is fast, and the breakfast is a good way to start your day. If you are into working out there is a facility for that, if you are into swimming there is a pool. If you want to relax they have a hot tube. I jokingly say to my wife that this is my home away from home.

"The Best"
Paul T, 23 Janvier 2016

We stayed at this hotel and it was very easy to get in and out. It was located near to what we wanted to do and the staff bent over backwards to help us. We had a small key/lock problem that they handled most efficiently and quickly. We will stay again

"Worth every penny!"
KlausMich, 14 Janvier 2016

Rooms are spacious, Breakfast is great and best of all the staff is friendly and very detailed. The front desk really make an effort to get to know you. This is my second time staying at this hotel and surprisingly I was remembered and greeted by name. I thought that was very impressive and showed how honest and caring this hotels staff is. I will definitely be coming back again!

"Great value!"
DougJennyElman, 14 Janvier 2016

While there were some initial problems, everything was handled very well and beyond my expectations! The breakfast was hot and tasty and the service was very good. I really enjoyed the complimentary beer/wine and snacks!!! I would absolutely stay at this hotel again. It was a great value for the money!!!

"Decent Price Poor Internet"
Jon D, 13 Janvier 2016

The staff was great. The rooms were clean, and neat. Price was fair. The internet was very poor. When I could connect to the internet I was kicked out often or was unable to connect to some links. (News, banking) The problem was reported and was told they knew of problems but they didn't know what to do. Was told that Mac users commonly had problems.

"Spacious rooms, good for a short stay."
Ciara H, 02 Janvier 2016

We stayed at this hotel for a one night on NYE. We didn't stay in the room for long it was mainly for us to sleep but the room was very big and the beds were soft. Our room was very clean and my only draw back would be that the shower/bathroom was a little outdated. There was a great free breakfast with eggs, bacon, biscuits, gravy, waffles and cereal. They even had fresh popped popcorn when we checked in near the lobby. If you do not come into San Antonio via 281 South then the hotel is a little difficult to get to but once you figure it out its not too bad and is actually in a great location near tons of restaurants and activities for everyone.

"Service lacking"
Paul S, 31 Décembre 2015

We paid a premium price for our jacuzzi room for three nights. First day we left mid morning for shopping and sightseeing. We returned about 4:00 pm and found our room untouched by housekeeping. Desk clerk offered to "call someone" who could come clean the room. Not knowing how long that might take, we opted for just a fresh set of towels.

"needs work"
Eddie G, 27 Décembre 2015

Was assigned two rooms the first night. Keys didn't fit. The garbage was not removed on most days, also sink, toilet, shower not cleaned. The beds were not made on two days. Dirty dishes left in room. Told them phone was broken, never fixed.

"Great Customer Service Visit"
James T, 27 Décembre 2015

Excellent breakfast with fresh eggs scrambled and beans and tortillas to eat with them OR sausage and biscuits and gravy OR waffles AND various brands and flavors of yogurt, not just one flavor, cereals, and the normal coffee and juices. Very nice beds, great TV reception and variety, front desk went beyond the call of duty for 3 situations. Bed very comfortable, TV picture and selection excellent.

"Run away - do NOT stay here!"
BransonKnowItAll, 22 Décembre 2015

First, you can not find this place or get to it easily. Second, the girl who checked us in did not know how to use a BW gift card and she took 20 minutes to get us our keys. Next, when we opened the door to our room, we found it full of stacking chairs and other meeting room equipment. So - she "upgraded" us to a suite. It was NOT clean. the carpet in all the public areas is filthy and in our room - the sliding doors to the closet do not work. There is gross stuff inside the fridge. There is something strange on the floor under the sinks in the bathroom. The lamp shade in our bedroom was torn. We were invited to a Manager's receptions at 5:30 pm - but by 5:50 pm - it is still not set up. There is supposed to be beer, wine and "snacks" which turned out to be cookies. This place is poorly run. It is dirty. It is not worth the $100 bucks we are paying! I am so disappointed and upset. We often stay at Best WEsterns and have never been to one so awefull. I tell you - find somewhere else!!

"Very nice"
Mikel K, 19 Décembre 2015

Have stayed here twice now. Location is very busy but has anything you could possibly need. Lots of restaurants and shopping. Walmart right around the corner. Access can be tricky and traffic heavy at times. All the rooms are suites, are nicely decorated and roomy. I will most likely stay here again and advise you check it out when in the area.

"Very Very Wonderful Hotel"
Victoria R, 14 Décembre 2015

I was in town for a family reunion, We had lots of family and friends asking for directions, recommendations on places to eat, shop...etc the front desk agent Lindsey was SO HELPFUL!! If it was not for her our stay would have been way more complicated. She was able to assist with reservation changes and many more questions on rates and taxes..etc Because of her I will definitely be coming back to this hotel.

"North San Antonio"
Charles S, 11 Décembre 2015

Nice place to stay for Stone Oak area of San Antonio. Room was clean and spacious, comfort of bed was OK, breakfast was a step above the average. Lots of dining choices within 5 minutes, reasonable to get in & out. Would definitely stay again when in the area.

"Very clean , comfortable,Friendly staff."
Juan F, 03 Décembre 2015

Excellent location for a Northside stay in San Antonio. Good warm breakfast. Friendly staff. Very clean overall. Surprised at how low their rates are. Very easy access to Downtown, about 11 miles. Very strategic location.

"thanksgiving"
yugogirlr, 30 Novembre 2015

was nice stay. Am a heavy coffee drinker so had to keep asking house keeping for more. No blankets for bed but luckily bring my own due to past experiences. Nice breakfast spread but I'm not an early morning person so didn't partake

"Not for us"
Amanda N, 28 Novembre 2015

This place was conveniently located, and had a room with 3 beds, but I wish we had stuck with something familiar. The staff was friendly and the coffee was hot! There was no bedding in the room for the couch, so I went down to get some. I was given a couple mismatched sheets and told that was the last of their bedding and they had no more! what?? The 2 queens were thin, noisy mattresses with zero support. Most of us had a terrible night's sleep. The kitchen was a great feature, but we didn't need it this time since we just came to sleep. The bathroom was large and had 2 sinks- great for large families. The free breakfast was ok, but since we are GF, there were minimal choices. Breakfast tacos was on the menu, but only four tortillas. Overall, it was what we paid for, but we won't be back.

"Business trip was not expected to have to stay over night."
Roy Lee H, 16 Novembre 2015

it was a very quick business trip. Everyone made it very pleasant. I had extra people with me they were treated very well. We especially liked the waffle iron at breakfast in the shape of Texas!!!! Did not get to use the Fitness center but it looked user friendly.

"Weekend Getaway"
Travis W, 09 Novembre 2015

We enjoyed a weekend getaway in San Antonio. The hotel was good and the lady that helped us at check-in was very friendly. We originally had a problem with our room lock, but she fixed it right away by getting us into a different room.

"Recent Stay at this Best Western"
Marcia T, 29 Octobre 2015

This was a very short business trip to the area. I arrived a little late however the staff was very kind to assist me with a couple items I needed. The hotel is very comfortable, clean and welcoming. Housekeeping team was very kind. I would return for certain and this location is great if you need to be fairly close to the airport and restaurants.

"Dirty accommodation"
Ismael98, 26 Octobre 2015

We went in and the dirty bathroom with hair in the shower and floor. The sheets had not been changed from the previous guests. In two days they did not clean the room. Lack supervision. When I put my complaint the manager was interested in solving the problem. too bad the Internet. Not recommended.

"I plan to stay here in the future"
JEHWoodHi, 20 Octobre 2015

My wife and I came to San Antonio for a doctor appointment and chose this hotel because it was near his office. We found a very caring and competent staff. The hotel common areas and rooms were very clean and comfortable. The full breakfast was much appreciated. We plan to stay here on future trips to San Antonio, TX even if it means having to drive across town (and I hate San Antontio, or any big city, traffic.

"Great place"
Sonja A, 12 Octobre 2015

This place is the best place to stay friendly staff very helpful.We are definetly staying there again.They even looked up some places for us and gave us great easy directions.Plenty of restaurants,grocery stores easy access to freeway

"Outstanding"
Luis L, 05 Octobre 2015

Overall the hotel was very well kept. the staff from the front desk to the breakfast personnel were very attentive. The location was near restaurants, and other place should we have need anything. Keep up the outstanding work made us feel at home.

"Nice hotel for the price, great location!"
snowoman, 05 Octobre 2015

We stayed in this hotel in July and had housekeeping issues. I mentioned these to the manager. He wrote me back later and assured me those problems have been resolved. We decided to give them one more chance and stayed in October. The service was great and we had no problems with housekeeping. Great location and the staff is very nice. I would recommend this hotel.

"Nice property with a bad theft problem"
Dale L, 05 Octobre 2015

The property is nice. The breakfast use to be good but is now just ok. They have a problem with this place with vehicle break ins. The police informed me it is a big problem here. You think they would maybe want to put security on site!!!!! I guess they don't care!?

"It was nice until...."
0nH0liday, 04 Octobre 2015

We checked in and the hotel looks and smells nice. The pictures you see are what you get. We get to our room and it clearly says 'non-smoking'. We walk into what smells like smoke. We are tired and didnt want to complain. Woke up at 6am to what now smells like a bar in our room? Other stayers on our floor were complaining of the same thing. :( other than the smoke smell it was a nice stay.

"Requested by Best Western"
JohnnyRebel, 30 Septembre 2015

Accomedations and service were great but the wifi srevice in the room did not fumction properly. I had to go to the lobby to obtain proper reception. Location for the purpose of this trip was excellent. The staff were friendly and courteous.

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