Best Western Plus Hotel Hill Country Suites, San Antonio

This place was very clean and well maintained. The staff was very friendly and accommodating. I was pleasantly surprised at how reasonably priced the rooms were, especially with the high cost of things today as well as the hotel's location.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

Room was clean. Hotel had great service, very attentive staff. Location of the hotel is great. Everything you need is around you or very close by. Breakfast was good. I would definitely stay again at this location.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, I appreciate your kind words. I'm thrilled that you would choose to stay again with us, and I hope you get the chance to do so soon. We are really proud of this hotel and all of its features and are grateful for the chance to be of service to you. I'm happy we were able to please you, as we do so many others every day. Once again, I appreciate your positive comments. Sincerely, Hotel Manager

Came into town for a show, although location was not as close to downtown as anticipated, the hotel, staff, and service all but made up for the location. Had a hiccup with my friends hotel bathroom, and the desk personnel took care of it immediately. Also had a issue with unauthorized charges and hotel General Manager personally called and assured I would be taken care of...and it was! Breakfast was great, room (suite) was clean and spacious. Would stay here again!

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, It's always nice to hear from a guest who enjoyed their stay with us. We strive to make all of our guests feel welcome and comfortable, and we're thrilled you had such a good time. When you're able, we hope you'll visit us again so you can see how much we've grown since your last visit. Sincerely, Hotel Manager.

My stay was and always is a great stay. Kevin and the entire staff, run a great ship there and the cleanliness of the property is always top-notch. I have not experienced otherwise. I would definitely recommend this property for your next stay.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your comments and for being a long-term guest. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

Stayed here every time we were in area but never again. Mold on ceiling over shower, smelled molding when putting on air, no face towels when requested and beds hard on your back! Also, sofa was in poor condition

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, I fully understand your disappointment and frustration due to the multiple issues you have mentioned.Please accept our sincere apologies, this is indeed very unfortunate.Whatever may be the reasons, we will definitely verify the reality and take actions appropriately.Request your understanding and future consideration to visit. Sincerely, Hotel Manager

I was very impressed. The room was large. I had a separate TV viewing area. Clean and minimal wear signs. There was an odd smell when I walked in that smelled like insecticide but I sprayed a product provided by the desk and it was minimized. Great bed and pillows. Very close to La Sonterra Country Club.Very affordable compared to other hotels in the area.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Melodie, Thank you for your recent stay at our property.We truly value the opinions of our guests. Providing our guests with the best possible hospitality and experience has always been our mission! I am happy to read that you had a nice time during your stay with us.I look forward to seeing you back again. Sincerely, Hotel Manager

I started writing this review thinking I could come back and add but that is not allowed. I had to delete the old one and re-write it. Here 'tis WIFI didn't work, moved to 1st floor and worked. 1st bkfst ok but crusty scrambled eggs. Orange drink, not OJ. Room not made up 1st day. Found "Please make up room" door hanger upon return at 5pm. Got fresh towels at reception. Sooooo if a customer wants room vacuumed, towels changed, trash emptied etc one must put out a notice? 2nd bkfst same but poor instructions for waffle iron. Finally figured it out. No coffee but ultimately refreshed. Hung out "please make up room" door hanger. Returned 4:30 pm. Trash not emptied, bed not made, used towels not removed 3rd bkfst. Again no coffee and we were practically finished with our meal when they finally brought it. Fruit juice was completely unavailable. Left the "Please make up room" notice on door knob and left for the day. Retured to find, A) bed not made again, B) trash cans not emptied, C) dirty towels still stacked on counter where we left them, D) no plastic liner for ice bin, E) carpet not vacuumed again. Thursday: breakfast improved today. There was one employee today and she ensured a coffee supply and while the "juice" machine still did not work she prepared carafes of orange drink and apple drink. Again had fresh fluffy scrambled eggs. Alas upon our return at 5pm the used towels remained stacked on the counter top, the bath trash can not tended to and bed room trash likewise full and it had remains of our dinner. An invitation to insects and rodents. Disgusting. We checked in Sunday and as of today, Thursday, the bed remains unmade with the same bedding. Breakfast continues to improve with an attendant looking after things. All in order except no gravy. Juice machine still not working but carafes full. We emptied trash, returned soiled terry items and retrieved fresh before leaving for the day. On return bed remained untouched and still carpet not vacuumed. The biggest weakness, IMHO, is no one would tell us what it is that they clean daily. We were

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Phil, Thank you for your recent stay at our hotel. I am sorry to learn about all the inconvenience you had to endure. My apologies . We care about your experience and I realize no words can change your feelings of disappointment. Your comments are important for us. We will take appropriate and effective actions. Request your understanding and hope you will give one more opportunity. Sincerely, Hotel Manager.

Best Western Plus in North San Antonio was definitely worth the 89 dollars a night. For the money it was slightly better than expected. I wasnt a thousand percent sure why the Covid-19 charge was applied when there was little to no Covid-19 precautions being taken aside from maybe the sanitizer. There wasnt any hand soap in the room. But the room itself and the fitness center were phenomenal.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Guest, Thank you for the stay and the nice comments. It is nice to know that you had a satisfying experience. It is our privilege to have guests like you. We await your next visit. Sincerely, Hotel Manager.

This will be an on going review with additions daily. We checked in Sunday and plan to check out Sunday April 10. WIFI didn't work, moved to 1st floor and worked. 1st bkfst ok but crusty scrambled eggs. Orange drink, not OJ. Room not made up 1st day. Found "Please make up room" door hanger upon return at 5pm. Got fresh towels at reception. 2nd bkfst same but poor instructions for waffle iron. Finally figured it out. No coffee but ultimately refreshed. Hung out "please make up room" door hanger. Returned 4:30 pm. Trash not emptied, bed not made, used towels not removed 3rd bkfst. Again no coffee and we were practically finished with our meal when they finally brought it. Fruit juice was completely unavailable. Left the "Please make up room" notice on door knob and left for the day. Returned to find, A) bed not made again, B) trash cans not emptied, C) dirty towels still stacked on counter where we left them, D) no plastic liner for ice bin, E) carpet not vacuumed again.

Our reservations were booked online through the Best Western Website at a given price, but when we checked out, the bill was $100 over our confirmed quote through the website. The rooms were old, smelled, weren't cleaned. The showers were a safety hazard. I would not recommend this hotel to anyone.

Kevin Masutani, General Manager at Best Western Plus Hill Country Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately due to the nation wide supply shortage brought forth by the global pandemic we are experiencing breakfast item shortages. Instead of shutting down or reducing our breakfast to the bare minimum we do our best to find and provide as much offerings as possible. We apologize that whipped butter was not available during your stay. We currently offer a wide variety of breakfast items far greater then all brand requirements. We do this as a courtesy in the attempt to provide a satisfying breakfast for all of our valued guest. We apologize that you felt our breakfast was not satisfactory and will strive to ensure we provide whipped butter in the future. I will also meet with our breakfast attendants to ensure they are monitoring our milk container and refilling it in a timely manner. I am however surprised to read of this review as I was the manager that contact you directly and explained your bill. As mentioned on our phone conversation, on the day of your arrival you asked to change your King suite into a two queen suite. The daily reward rate for that room type was at a higher price point higher then your original booking. Rates fluctuate on a daily bases based on demand similar to Airlines, apartment complexes and rental car companies. At check in you reviewed and signed room documentation displaying your new nightly rate and total transaction for the modifications you made to your reservation. If you are needing further clarification to help you better understand your bill I will be more then happy to go through each line item detailing your stay. I am also sorry to hear of these room issues you experienced. All of our rooms types and picture are displayed online along with other social media review. We apologize for the confusion for the room type change you requested and are sad to hear you will no longer be staying with our hotel or recommending it. If I can provide any assistance, please don't hesitate to contact me directly at 210-490-9191.

The hotel is in a great location. Our daughter had a baby and the location for the hospital was a straight shot. Any store and eating places are in the area also. it's a perfect location. The first room we was assigned to had a small problem. The front desk person immediately resolved it and gave us another room with no problem at all. Their breakfast is great. Try them for yourself.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Mosley, It was a pleasure having you stay at our property recently. We are glad that you were pleased with the hotel's overall facilities and services. Your positive comments shall definitely motivate us to serve our guests better. We look forward to welcoming you back soon! Sincerely, Hotel Manager

As always, a great stay! From beginning to end, the check-in and check-out experience with great! Donald and Kevin made the stay great because of the attention they give to the guests. It's always a great time there.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Steven Garcia, Thank you for your recent stay at our property. We are glad that you had a great stay and loved the staff service. It is true that our staff put their heart completely into what they do for the guests. We are happy that they could win your trust. I will definitely pass your lovely message to Kevin & Donald. Look forward to your next visit! Sincerely, Hotel Manager.

I have stayed at this hotel before and while they have redone the lobby and rtooms, and I will say rhat I am impressed, some of the other thing s tha twent on were not. Rooms are remodeled with nice carpet , fridge,microwave, tow big screen tvs, A/C that works great, plenty of light in the bathroom as well. No problems with the room. Problems were with the check in, clerk ran my card on many attempts to get it to approve, i can understand why my card company declined on e one of them cause that can look like fraud, I did have a reservation for two rooms and if he had asked, he could have charged both to my card. After the UTSA game that night the back door wouldn't open after numerous attempts to use the card, nothing. Also the clerk made a copy of my ID and said that was for incidentals or in case I vandalized the room, and where does that copy go afterwards in this day of ID theft. When I mentioned this to the clerk in the morning he just had a good laugh at my expense, he should be fired. Also saw a condom in the parking lot. Looks like it had been there awhile too. Use discretion if you decide to stay here.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for taking the time to share your experience with our hotel. We appreciate your feedback on our rooms and public areas. I would also like to apologize for the inconvenience you experienced. I will further look into the issues you have with our mentioned with our front desk as well as the troubles you experienced while attempting to process your payment. Our hotel Does collect a copy of your drivers license at check in. This process is set in place to ensure hotel safety similar to apartment complex or Rental car companies. We require a valid form of identification to be saved on record. All records are secured on property until they are properly destroyed by a certified secured shredding company. I apologize if my employee did not take the time to explain our policy to you. I will be sure to share with him your review and use your experience as a training tool to better our guest experience. Again, Thank you for taking the time to share with me your feedback. We hope to be allowed the pleasure of serving you in the future. Thank you Kevin Masutani General Manager

My wife and I stayed for two nights. Had a pleasant experience with the staff and overall we were pleased with the value and location. The pool deck was in the middle of a jackhammering party, so be aware if you plan on using the pool or hot tub.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Tim, Thank you for your recent stay at our property.We truly value the opinions of our customers.Providing our guests with the best possible hospitality and experience has always been our mission! I am happy to read that you had a nice time during your stay with us.I look forward to seeing you back again. Sincerely, Hotel Manager

We prefer Best Western Plus properties as we've always had good experiences. Not this one. The place was dirty and poorly maintained and we only saw one staff person over 3 days. Property seemed run down and in need of updating. Scratch this one from your list as there are several quality hotels nearby for a comparable price.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.

Comfortable bed and big rooms. Nice hotel staff. Conveniently located to get food or other things if needed. Everything in the room worked perfectly. I always choose Best Western because they always have big comfortable beds and great pricing.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your stay and the feedback. I hope you enjoyed our hospitality and had a satisfactory experience. Your valuable suggestions for improvement are greatly appreciated. We will take effective actions to resolve all of them to the best of our efforts. Customer satisfaction is important to us. Hope you will give us another opportunity. Sincerely, Hotel Manager.

Good accessible location with markets and services next door, also close to freeways and not too far from airport. Rooms on the freeway side tend to be noisy early morning hours s traffic roars by in masses, some windows are hazy hard to see out

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your stay and the feedback. Hope that you had a satisfactory experience and liked our hospitality. I appreciate your valuable comments and suggestions for improvement. We will take effective actions to resolve all of them to the best of our efforts. Customer satisfaction is important to us. Hope you will give us another opportunity. Sincerely, Hotel Manager.

If you're looking for a clean and safe place for your family, with a friendly staff, with the feeling that someone cares. This is a good place. Close to food and shopping. Not to far from Downtown San Antonio, and a half hour from sea world.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, We would like to thank you for taking the time to leave this very nice review about our hotel. We are very touched and inspired by your feedback. Awaiting the pleasure to welcome you back to our hotel. We will ensure a memorable stay for you. Sincerely, Hotel Manager.

The hotel was in a good location, not far from the airport. Walmart within walking distance, i would stay at this location again. Fitness center was small but your able to get a good workout. Also parking was easy.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for the recent stay and feedback. Our aim is to deliver a great experience for every guest as well as to provide value to you. It would be our pleasure to serve you better in the future and to welcome you to the hotel. I feel privileged to be of service to guests like you. Sincerely, Hotel Manager.

8/28/2021 Front desk person was very nice and help us out with a new room which was dirty as well 1st room bathroom was not clean at all Due to COVID , we take our own cleaning supplies to assure all is clean, but the room needed a full cleaning ..previous person hair, box of dove soup and etc were everywhere. Hair on bed sheets and pillow cases. Front desk guy offered us a new room 2nd room, we went straight to the bed and there was oatmeal , crumbles and some stuff that we had no clue what was Went back to front desk, got new sheets , and went back to 1st room Summary: we pay full price of a stay, had to clean the bathroom before using it, change the bed sheets/pillow case It is pretty hot in Texas, and all 3 ice machines were broken For breakfast, they have a person serving you , so you don't touch the serving utensils , however you are free to make your own waffles Breakfast area very small and with no safe distance from person to person. You better grab your breakfast and eat at your room Not good for the price. If you need to do all these , you better stay at 50$ hotel and you don't feel bad having to house cleaning before staying

Best Western, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for taking your time to share your experience. Currently we are awaiting the arrival of our new ice machines. Unfortunately due to Covid 19 our shipments have been delayed. Ice is made available to our guest by dialing “0”. Our front desk will be more then happy to deliver ice to your room. We sincerely apologize for the inconvenience you experienced with your first room. I will be sure to look into this issue and speak with my housekeeping supervisor and staff regarding your experience. Due to COVID-19many travelers alike take the additional precautions such as changing beddings and re-cleaning surfaces. Additional linen and cleaning products are provided to our guest that wish to take extra precautions. I can assure you fresh bedding id provided in each room. To ensure our staff is handling linen safely, our housekeepers do not touch dirty linen. We have several houseman who strip all rooms and disinfect surfaces before housekeepers enter rooms for cleaning. This procedure was set in place to ensure no cross contamination occurs and disinfectant is set on surfaces for recommended times. Housekeepers also sanitize surfaces for a second time. As for our breakfast, We encourage our guest to eat in their rooms to ensure the safest environment. However some guest still choose to dine in our dinning room. Our buffet is closed to ensure / reduce contamination during this time. Since our waffle station is secured in an enclosed batter dispenser we allow waffles to be self served. Waffles are made to order and do not involve preparing or picking through waffles that will be served to other guest. Napkins and protective sheets are provide to guest to turn waffle iron. Therefore a self serve waffle station meets our safety guidelines. Should you have any further questions or concerns please do not hesitate to contact me. I will be more then happy to help. Again thank you for taking the time to review your stay. We sincerely apologize for any inconveniences you experienced.

Tub had old paint in it room 111. Ice machines in lobby and second floor not working. Sanitation dispenser broken in lobby by elevator. Upon arrival we were given rules of no smoking, if we did not abide we would be kicked out. These exact words were used, by a very young girl at counter on 8/22/2021 at 5pm. She has no mannerism on expressing herself. The hotel is not a bar where you talk to people like that. Simply say we would be charged a fine and be asked to leave. Very simple. Housekeeping could use a pointer or two. Bathroom sink was not cleaned after last occupants. Water stains on faucets were obvious.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.

Several counter people helped us during the 8 days we stayed here. The best, by far, is Shayla. She is an extra miler, doing the extras, and always with a smile. The stay was good, the bed ok, tv worked, all clean. Please know that with covid, service is not back to normal. There is no room cleaning during your stay. You pick up clean towels at the front desk. The pool was closed during part of the time. Neither ice machine worked. One did and then experienced an electrical fire. They serve your breakfast and it was a good one!

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for choosing our hotel for your stay. We are glad that you found the pleasant experience for which you were looking at our clean, comfortable hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will always make us your accommodations of choice. Sincerely, Hotel Manager.

This hotel was dirty (hair on the kitchen floor, unvacuumed carpets, cup rings on tables from previous occupants, moldy curtains over the A/C and a roach in the bath tub...yuck! I requested a cleaning service, but was told my length of stay wasn't long enough for a cleaning. When I indicated it was dirty upon arrival, the girl at the front desk said sorry. I would have expected better considering the price!

Best Western, General Manager at Best Western Plus Hill Country Suites, responded to this review
I would like to sincerely apologize for the inconvenience you have experienced. We will further look into your interaction with our front desk agent and make all necessary corrections. Thank you for bringing this to our attention.

Not only do they not offer housekeeping they also do not start breakfast on time and shut it down early. They said pool was closed and would be open the following day. That did not happen. Was shut down the whole weekend. They literally provide nothing to guests. Do not spend money on a hotel that can't even come in and take your trash and throw in new towels. What is the point of having a hotel if you're not going to offer services. To me they were lazy and did not want to help provide anything for their guests.

Best Western, General Manager at Best Western Plus Hill Country Suites, responded to this review
We sincerely apologize for your dissatisfaction. Unfortunately Due to Covid our Industry standard recommends we do not provide housekeeping service for the health and safety of staff and travelers. We apologize if this new policy came at an inconvenience to you. However at check in you are informed and sign to acknowledge our hotel housekeeping policy. Trash and Towel service are provided upon request. We kindly ask that you place your trash bin in front of your door to be replaced. Fresh towels are provided and delivered to your room upon request. Again we apologize for the inconvenience you experienced during your stay

I highly recommend this location to anyone! It was very secluded feeling but very close to a Walmart, and multiple food places. The outside pool was relaxing and very clean. The staff was extremely nice and breakfast was served from a chef.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for the stay and the positive feedback. Your comments empower our team. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager.

When I arrived, front desk staff was not available right away and the ice machine did not work. Other than that, the stay was great! The room was clean and so was the pool. The hotel was nice and quiet. The free breakfast in the morning looked great! This is where I always stay and recommend it to everyone!

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Nash, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions on those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager

We enjoyed our stay at the Best Western in San Antonio. The room was clean and the bed was very good. the breakfast had a good variety of hot and cold items...but did not like the fact they were serving everyone...at times it got very backed up and you had to wait because there was only one person serving.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for your recent stay at our property. I am happy to read that you had a nice time during your stay with us. Providing our guests with the best possible hospitality and experience has always been our mission! We truly value the opinions of our customers. I look forward to seeing you back again. Sincerely, Hotel Manager

Beware hostile staff if you fail to wear a mask as they are not friendly at all upon arrive just worried about the mask. Be prepared to be threatened with arrest as I was if you do not want to wear a mask. I realize the hotels are owned mostly by franchisers but if Best Western puts their name on the door they should have all motels following the same policy so customers are greeted at the door not threatened.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Ann, Thank you for the stay and feedback. The pandemic has made it compulsory to follow the preventive protocols like sanitizing and wearing masks. We insist everyone to follow this practice for the overall health concern of our guests. I am sorry if you felt embarrassed,but it is need of the time. We don't want to get our guests arrested however. Shall appreciate your understanding. Sincerely, Hotel Manager

This property does NOT live up to the Best Western name. It was obvious that there was no pride in their work. The room was not as clean as is could have been. Maintenance could have been better and the first thing we saw ant the clerks desk was a dilapidated bar stool for the clerk to sit on that I would have put in the trash. Dissapointing stay there. We checked out early and went to the best Western at the River Walk. WAY nicer!!

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions in those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager

Rooms were not clean, décor VERY outdated, internet slow and patchy (youtube videos interrupted badly), noisy hallways as if guests in room with you. Bed was really bad and hurt my back with central hump. There was no bed protector, so you are a sheet on top of the mattress directly (Gross).

Best Western, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for taking the time to review our hotel. We are have contacted our internet supplier and I.T to ensuring our internet speeds continue to perform at high speeds even during 100% Max occupancy. All of our mattresses are covered with protector pads that are changed daily as well as routined mattress cleaning throughout the year. We will look into who serviced your rooms and bring your review to their attention.

Went to San Antonio for son's baseball tournament and found this hotel in a pinch! Great amenities (hot tub and pool) and the location was a few steps away from Whataburger for my picky eaters lol. Also can walk over to Walmart if you forgot something!

Best Western, General Manager at Best Western Plus Hill Country Suites, responded to this review
Wow! Thank you for the outstanding review of our hotel. receiving reviews such as yours means the world to us. We hope to be allowed the privilege of serving your and your family again soon. Thank you, Kevin Masutani General Manager

This hotel looks great in the pictures but believe me, it stops there. The hotel was booty maintained well at all. I was surprised that they didn't come in to change towels, empty garbage, or make beds. When I asked the front desk why, they told me that they only clean the rooms every 3rd day... But even that didn't happen. We stayed 4 nights and never got our room cleaned. Also, they yelled at anyone who wasn't wearing a mask in the common areas, threatening to kick them out. Yet several times we saw their housekeepers going on to clean other rooms or their maintenance workers walking around without masks on. At breakfast we were told that they were out of things (like milk or yogurt) just because the help didn't want to go back into the kitchen area to retrieve it. Overall the place was dirty. I would not go back there again.

Best Western, General Manager at Best Western Plus Hill Country Suites, responded to this review
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately housekeeping service is only provided upon request on your 2nd or 3rd night as stated in our hotel welcome letter provided in your room. I apologize if these new covid procedures caused you any inconvenience. I can assure you we are just as anxious to get back to normal. Also to ensure the safety and wellbeing of our guest and staff, we ask all of our guest to remain in facemark while in any public areas. We have many travels who book with our hotel specifically because of our mask policy we have in place. I apologize if you felt like you were being yelled at and threatened to wear a mask. I can assure you that was not the case nor our intention when we asked you to wear a mask in our lobby. As discussed with you and your family at our front desk we require all staff members to remain in mask while at work. Again thank you for your review and we sincerely apologize for the inconveniences you experienced. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Kevin Masutani General Manager Best Western Plus Hill Country Suites

Latest of several stays at this hotel . Fairly new facility. Have always had great experiences, with friendly service. Last 2 stays were during covid. All precautions observed . Breakfast was either grab and go, or served to your room. Always being told , " if there is anything else we can do , please let us know. "

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Nancy, Thank you so much for the stay and the overall appreciation. We are highly inspired seeing your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager

My wife and I had to take a quick weekend trip to San Antonio and our experience was great. the Staff from the start to the finish of the stay was very friendly and made you feel welcome. Our room was amazing for the price of stay and by far one of the nicest places I have stayed when it comes to a mid priced room. We are going to come back to San Antonio for a few more days than a weekend and we are using this hotel again! Seattle, WA

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, I am bowled over by your truly lovely comments following your stay with us. Glad to know that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I am so very pleased that you experienced the warm friendly feeling that my team provides. They are a great asset to me and the hotel. We look forward to welcoming you back! Sincerely, Hotel Manager.

This is my fourth time staying this year of 2020 on all my previous visits it's always been friendly clean and just a wonderful stay. however I don't know about the girl that runs the front desk that can't even tell you if they have breakfast or not. I cannot tell you about the girl who runs the front desk if she knows anything. I don't know if covid is the reason that it's not as clean as it used to be or as well staffed. I will come again and give it another chance usually the manager Walker is here and things are perfect I don't know what has changed if it's the covid-19 that has made things so different but the girl who's running the front desk seems to be rude and not very knowledgeable of anything.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for the stay and your feedback. I regret that you did not receive the level of service we are capable of providing and I apologize for the unfriendly behavior of our staff. This is critical. We will verify and manage to check and train the concerned staff. Guest feedback is important to us and the necessary improvements will be made. Request your understanding and consideration for future visits. Sincerely, Hotel Manager.

The hotel and staff were excellent. Eduardo was alway there when needed for anything. The hotel is close to Wildlife Ranch Safari drive through animal park, Caverns and the Alamo. River walk is also only 15 minutes away. In addition there are restaurants within a one block walking distance and a Walmart too Definitely stay there again when in San Antonio

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your recent stay and nice comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

The perfect stay! Excellent customer service from all aspects of the hotel. The room was spotless and everything worked. The room was comfortable and inviting. The grounds are well maintained and best of all the price was amazing! I will never stay anywhere else in San Antonio.

Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Lisa, Thank you for your recent stay at our property. It is really nice to hear that you had a satisfactory stay. Your appreciation for the room,amenities and hospitality encourages us. It is our pleasure to serve our guests like you. Looking forward to welcoming you again, Sincerely, Hotel Manager.

I traveled to San Antonio to visit with my bf, he is down there for work on the PGA tour. I spent a majority of my time working from the hotel. The bed was great, the breakfast was great and I am sure that the areas that would normally be open (closed due to covid) were probably great too. In my view, the customer service is really what made the stay extradentary. The staff there was/is extremely attentive and exceeds far beyond what people normally expect when staying at a hotel. The service at this hotel is spectacular. The lady who brought me breakfast every morning, would bring me OJ because she knew I would like to have OJ with my breakfast. The hotel manager came up with a plan, so I would be able to work without any interruption, while waiting for housekeeping to follow covid guidelines, in order to clean the hotel room. I am completely blown away by how well this place is ran. It felt like everyone works together to so the guests feel like they are actual "guests". The next time I return to San Antonio, I am definitely staying at this hotel. The people that run and handle the day-to-day operations are the main reason why I will stay there again.

Ajay Patel, Owner at Best Western Plus Hill Country Suites, responded to this review
Hello Jordan, Thank you so much for staying with us and the wonderful feedback. Your generosity in appreciating our hotel staff and the dedicated services is very much encouraging. It is our privilege to host guests like you, who makes us run that extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again. Sincerely, Hotel Manager.

This is a very clean hotel with my preferred amenities such as a pool, hot tub, gym, and hot breakfast. The beds are comfortable and the staff is friendly. However, with this particular stay, the hot tub was not hot, there was trash in the pool, and my eggs were burnt. With these few improvements, it would be a perfect hotel to stay!

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Guest, Thanks for the stay and the feedback. Your observations and suggestions are very important to us. We shall definitely work on the shortcomings at the earliest. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

I was traveling from Missouri for a hill country wedding. We stayed at other hotels on the way down and back. This was the only one that demanded we wear face masks and said they would ask us to leave if we didn't. One employee basically yelled at us as we entered the lobby. (which was supposedly off-limits due to Covid 19). If we weren't exhausted, we would've cancelled right then and stayed somewhere else. Upon entering the hallway, there was trash in bags inside the hallway that was still there until later the next day and beginning to ripen. The ceiling fan blades were covered with dust. The light above the bathroom sink did not even work. (Kinda makes it difficult to get ready for a wedding). Since the Lobby is closed, you cannot go down for breakfast. They will bring some up to you upon request. It consisted of scrambled eggs, sausage, biscuit and refried beans!? Not exactly what I want to dip my biscuit in. Sausage was the only thing we really ate. Also, they have removed the coffee maker from the room. Though beyond their control, the road construction in the area also makes this hotel a pain to get to at the moment. I don't normally leave anything less than positive reviews. However, I felt in this case a warning was needed for others considering this hotel in the near future.

BWHillCountry, Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Clarissa Dodd, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately due to the Covid-19 Pandemic the health and safety of our guest are our top priority. Asking you to wear a mask while within our building is done to ensure your safety and the safety of other guest. Unfortunately in order to ensure all guest cooperation in establishing a safe environment we inform everyone during check in of our mask policy. This policy is also mandatory for all employees. Trash cans left outside of guest room doors as a precaution ensuring housekeepers do not enter their rooms are picked up 2-3 times throughout the day. However trash cans placed in hallways during the night do not get picked up until the following day. I will meet with my housekeeping department to discuss your fan having dust. We apologize for this oversight. I will personally check this issue and take all corrective measures necessary. We have also closed our lobby in the effort to prevent large gathers that could jeopardize guest and staff safety. In addition we also personally deliver breakfast and coffee to each of our guest rooms upon request. This addition was added since we are no longer able to serve a breakfast buffet. Fresh cracked eggs, biscuit, tortillas, bacon, sausage, re-fried beans or gravy are served daily in different variations. We also provide cereal, bagels, yogurt, blueberries, apple juice, orange juice, coffee and 6 different grab and go breakfast bag option. We value your feedback and are working effortlessly to establish a system that coincides with health guidelines while offering as much guest service and amenities as possible. Unfortunately like the rest of the world this pandemic has caught us off guard. Your feedback helps us to implement improvements during this difficult time. We take these extensive measures to follow Covid-19 safety and self-distancing recommendations. I apologize that you do not approve of our safety measure. We will further review Government and CDC health guideline and continue establishing the safest environment within or ability. We apologize for any inconvenience this caused you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 210-490-9191. Sincerely, Kevin Masutani General Manager Best Western Plus Hill Country Suites

Always stay here when in or around San Antonio. The rooms are always clean and comfortable. Kevin and Walker have a great staff that works hard at making you feel at home. The breakfast is excellent and the kitchen is always clean.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear bobbyrosenbusch, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciating Kevin & Walker. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

Checkout is at 12:00 and the staffing started knocking on door at 9:00, 9:30, 10:00, 10:30 AM to tell us checkout is at 12:00 after a long night and thought i could sleep in the day after (valentines)

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for staying at the Best Western Plus Hill Country Suites. Our apologies for the lack of professionalism with our staff. We understand the importance of staff hospitality and its impacts. We will deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Sincerely, Hotel Manager

We stayed here for one night to use up our free night we had earned earlier in the year while on a road trip. We only had days left to use it. Everything went smoothly and we weren't treated any differently because of our free night. The location was great for us because it is within a mile of our family there however it is a little tricky with several turns and twists of the road. Our room was clean with no complaints. However the hallway and room reeked of a room deodorizer smell that was not very pleasant. Were they hiding something? The breakfast was ample with hot and cold offerings. I would stay here again other than the sweet smell.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Glad to see your comments and overall observations which shall definitely drive us for improvement. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

Let me say , I have travel a good part of the US and Ninfa the front Desk attendant is very nice and always has a smile. The walmart, whataburger, Costco all next to the hotel plus much more. I was impressed with the breakfast area they had real plates instead of plastic. The have a fountain were you can refill your water bottle. Nice outside pool and gym area. Traffic is bad, but it's bad in every major city.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Irene, Thanks for your stay at the Best Western Plus Hill Country Suites. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

Got a love it best western it's my favorite hotel I recommend to everyone experience all great I enjoy my stays on best western almost wherever I go try to stay on best western hotels on the last month I been on 3 different hotels best western it's the best

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you would recommend this property and that you found our hotel to be a nice place to stay. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

Needed peace and quiet and got it. Excellent room and staff. Great TV package, bedding etc. Staff was very accomodating, no hesitation they just took care of it. Did not eat breakfast but it looked very good!

BWHillCountry, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for the outstanding review. I am pleased to hear of your experience and will be sure to share your wonderful review with all of my staff. We hope to see you back soon!

GREAT staff, good food, clean rooms, and perfect location! Breakfast offered a lot of fresh variety; our room was clean and comfortable; hotel was located close to the activities we wanted to do, and the staff went above and beyond to meet our needs, especially Walker.

BWHillCountry, General Manager at Best Western Plus Hill Country Suites, responded to this review
WOW! Thank you for the wonderful review on our staff. We strive everyday to provide a memorable and everlasting experience for all of our guest. Receiving feedback such as yours means the world to us. I will be sure to share your wonderful review with all of our staff. Thank you for taking the time to review our hotel and staff. We look forward to serving you again soon.

Great Staff, clean Rooms. ALL Suite hotel. Management and Staff go Above and Beyond. Will DEFINITELY Stay here again. Every Staff Member jumped in to help the other. Greeted by ALL Staff, Very Clean and Safe hotel

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Lori, It is very much encouraging to note that you had a lovely stay at the Best Western Plus Hill Country Suites. Your generosity in appreciating our staff and their hospitality is amazing. Your positive note on the room, amenities and other things show that you had a perfect stay, which makes us proud. We would love to have your continued patronage. Best Regards, Hotel Manager.

The room was not very clean. Visible trash in seating area and bathroom floor was not clean. I did not report to the front desk until the morning because I was already settled in. So they did not have a chance to make it right.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Plus Hill Country Suites. We are very much concerned with your feedback. Our apologies for the bad experience. Thanks for bringing it to our notice. The hotel tries to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. I hope you will reconsider. Sincerely, Hotel Manager.

Michelle, the Housekeeping Supervisor ensured all our needs were met each time we saw her throughout our stay, even in areas outside of Housekeeping. She genuine seemed concerned and invested in our stay.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Reginald, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciating Michelle. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager. Best Western Plus Hill Country Suites

Ask about the pool being green. They said they clean it once a week???????? We checked out. August in Texas a pool is important. Would not suggest this hotel. Spend a few more dollars. Carpeted stairs were dirty. The hotel is in a great part of SanAntonio. Just needs some updates and TLC

BestWesternHotels, Corporate at Best Western Plus Hill Country Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

I arrived and my room was not ready so I had to wait an hour and I was waived the $100 deposit due to the inconvenience. Then I had to wait for an additional hour for towels. Then breakfast was OK it was not what I expected for being a Plus hotel I had the basics. I really didn't eat cause there was an employee he was fat guy and he was breathing and coughing and sweating all over while he was serving. Very gross. Then I found a HUGE roch on the ceiling. The pool was just dirty there were balls of hair from who knows floating and insects inside aswell it was just nasty. The only good thing there was the beds and the A.C. and the rooms are nice.

BWHillCountry, General Manager at Best Western Plus Hill Country Suites, responded to this review
Unfortunately Ma'am your room was indeed ready at check in however since you insisted on having your second room next to your first room on the same floor we advised you that it would be short wait to have request fulfilled. If you did not wish to wait we would have been more then happy to provide you with your 3rd floor room as originally reserved. I would also like to apologize you were not able to enjoy our complimentary breakfast due to the weight of my breakfast attendant. I can assure you there were no other issues this weekend with breakfast regarding his weight and serving. In fact we have received very positive feedback for the quality off his cooking and handwork. cooking for 300+ guest can be very stressful and physical. I will be sure to commend him for his hard work. Should your wish to discuss your experience any further please do not hesitate to contact me directly. I will be more then happy assist you. Kevin M

The room has ample plugs for recharging devices and is laid out well. Had the King Suite with a couch sitting area, refrigerator, microwave and large bathroom. It was a handicapped accessible room, accounting for the spaciousness. Plenty of good lighting, including a ceiling fan with lights. Modern fixtures.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Plus Hill Country Suites and expressing your satisfaction through the review. We continuously make efforts in upgrading our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager.

We traveled to San Antonio for medical reasons ... the staff was very attentive and professional at all times, the front desk clerk even opened up the kitchen for us at 1am when my 3yr old was crying at night and wanted a bowel of cereal after his medical procedure. .the young man was very nice about it..thank you Best Westetn

BWHillCountry, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for the Outstanding review. I am thrilled to hear we provided you with friendly and caring service during this difficult time. I will be sure to share your experience with the front desk agent that assisted you. We hope to see you and your family back to visit under different circumstances.

Offered a free room upgrade when we arrived! But, the room smelled moldy. We found the mold on the bottom of the curtains above the A/C unit in window. Beds were lumpy and pillows were very small making it difficult to get comfortable and sleep.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness in your room. We can assure you that this is not our normal practice at Best Western Plus Hill Country Suites. Your comment has been shared with the Housekeeping managers to review. Thank you for bringing this matter to our attention. Should your travel bring you back, please let us know and we'll ensure your next visit will be much more enjoyable. Sincerely Hotel Manager

The pictures look good online but not in person. It reeks of cigarette smell. The rooms were not very clean and didn't even smell clean. Spend a little extra $ there are nicer hotels in the area. There is a Hyatt Place and Marriott in the same area. I'll stay at one of those next time!

BWHillCountry, Manager at Best Western Plus Hill Country Suites, responded to this review
I would like to apologize for the inconvenience you have experienced. While our hotel is a Fully non smoking hotel ,there are times guest choose to ignore our hotel smoke free policy. I apologize that you fell victim to this inconsiderate and unfortunate act. We strive everyday to provide our guest with friendly and caring service. reading your review is certainly upsetting and will be used to help better our service to our guest. Although we remove smoking guest from our hotel we will try to be more proactive in preventing guest from breaking our hotel policy.

I had a bad experience with my room. The a/c didn't work correctly(didn't cool the room),the tub had chips and squeaked, cracks or chips in the wall, tv missing from wall, no towels in the room and trash over run in can on floor with bugs crawling. It seems like it may have been bought and halfway renovated. Not sure but terribly disappointed.

BWHillCountry, Manager at Best Western Plus Hill Country Suites, responded to this review
I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review especially the poor service you received as a result. This level of service is certainly not acceptable and will be addressed with the concerned parties. We are currently in the final phase of our renovation awaiting our final shipment of TVs. We hope to have this resolved within the next 2 weeks.

just an overnight stay while on the way to California. Easy quick check in service average great price for room great location parking available hotel was cleaned no major concerns there was enough room for my family in the room for our overnight stay

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Guest, Thanks for the stay and feedback. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

Hotel was nice and clean . Front desk agent destiny was awesome. Very nice and she made sure that we enjoyed our stay and she was always helpful. We will be coming back too stay at this hotel. Thanks best western.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Davis, Greetings from the Best Western Plus Hill Country Suites. Thank you so much for sharing such a lovely review about our hotel and service. We are all excited to learn about how wonderful your entire experience was at our hotel. It shall be our pride to share your comments with our team. We truly hope to have the pleasure of welcoming you back for another memorable stay. Sincerely, Hotel Manager.

I want to give kudos to Destiny who was able to get my office coworkers a great rate for a conference they will be attending in San Antonio. I booked here because my husband has stayed at this hotel many times and raves about the location, amenities and excellent staff.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Pam, Thank you so much for your stay and kind words. I'm glad that you found us a pleasant place to stay and that our staff was able to offer good service. We shall be always striving further towards bettering the guest experience at our hotel. It is our privilege to have guests like you. We look forward to welcoming you again soon. Sincerely, Hotel Manager

Rooms were very clean for the price, prices can be higher on the weekends but not this one, very under priced. And 2 big screen TVs it's was amazing. Breakfast had a good verity, personally, we love the waffles.

BWHillCountry, Manager at Best Western Plus Hill Country Suites, responded to this review
Thank ou for the outstanding review. I am thrilled to hear you enjoyed our rooms and breakfast. We hope to see you back soon.

Located in hilly San Antonio adds to the curb appeal of the hotel. The lobby and room was clean and had nice decor. Staff are very friendly and accommodating. We had a quiet and peaceful stay. Very convenient to our doctor and Spinal Hospital. They even gave us a ‘medical discount' rate. This will definitely we our go to place when we travel to San Antonio.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Betty, Thanks for staying at the Best Western Plus Hill Country Suites and the great review. Glad to note that you liked the location, cleanliness, and hospitality. It is a pleasure to serve guests like you and your comments shall encourage us to better our hospitality. Happy to hear that you will visit us again. Regards, Hotel Manager.

I expect a clean, well-run establishment for a total of 115 and change for two queens. This was like one of those super-cheap chains (smelly, dirty, not run well). We got there and the place was empty (Monday afternoon) and we waited for 20 minutes while they 'checked to see if our room was ready). We received a room on the first floor that was still wet with cleaning products. We requested a new room and immediately received one on the second floor (much cleaner and fresh) so I don't understand why they put us in the first one to begin with. The bath was moldy in spots of the caulking. The coffee was terrible, my son liked the bacon, but there was no fruit. I will not choose this property again when staying in San Antonio.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for the comment. I am glad we were able to shift to the second room and fulfill your room requirement. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely Hotel Manager

hard to get to due to road construction and detours. Given a room that the maid was still cleaning - she acted like she did not understand English and would not finish the room. But the desk clerk arrived and moved us to another room. One of the TV's did not have sound - had to wait for maintenance to arrive and fix. Internet was down so I could not use the business center. Door card had to be rekeyed several times. Breakfast - coffee was lukewarm, they were late opening up for breakfast, no pastries, very little fruit. Plenty of good towels and great water pressure.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Guest, Greetings from the Best Western Plus Hill Country Suites. Thanks for the mixed feedback with the positives as well as otherwise. We are continuously improving and will definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

No towels in the guest room. When we asked at the front desk, she gave us 2. We told her we had 4 people in the room. She looked at us and said you want more than 2? Duh! Then she said we would need to go to housekeeping to get the towels ourselves. And, she couldn't even tell us where that was. She said to follow the signs. The worst experience I have ever experienced at a Best Western by far! And of course, when you have one thing wrong, you notice other things to. The room was not cleaned well at all. Overall a terrible experience.

BWHillCountry, General Manager at Best Western Plus Hill Country Suites, responded to this review
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review especially the poor service you received as a result. This level of service is certainly not acceptable and will be addressed with the concerned parties. Again, please accept my apology, and I hope that this hasn't put you off a return stay with us again.

We stayed here for 4 nights on our Texas road trip in April 2019. We had stayed in a Best Western Plus hotel in Katy, Houston at the start of our trip, so we were really hopeful that this would be just as good. How wrong we were. Everything that was great about the hotel in Katy was far below standard in this hotel. Don't get me wrong, I wasn't expecting the earth as this is only a 3 star hotel, but everything that could be skimped on most definitely was. The first thing that hit us was the condensation inside the double glazed windows in our room. Not a big thing, but it was a sign of things to come. We had a pool view room to the rear of the hotel which should have been lovely, but when the same deflated beach ball and McDonalds paper bag is facing you from your window for four days straight, it kinda puts you off sitting by the pool and gives you an idea of their standards. We never actually ventured out to stand by the side of the pool, but we could see the debris in the bottom from our room and it just didn't make us want to use it at all. Our room itself was very clean if a little tired. One thing that did really grind was the maid service though. We left a tip every single day, and even left a note on the first day thanking them for the service. The only thing the maids ever did was empty the bins. The beds were never made, the toilet rolls never replenished, the towels never renewed. Don't get me wrong, I'm not snobby about this sort of thing, I'm not actually bothered if the sheets aren't changed for 4 days, but the maid never failed to take the tip! The breakfast however was nothing short of appalling. If you don't mind eating from polystyrene plates with plastic knives and forks you might be ok. If you don't mind eating meat of indiscriminate nature and hash browns/eggs that taste marginally worse than the polystyrene plates then you will be fine. When your four year old child complains that food tastes really bad, you know it is bad. We ended up eating out for breakfast on the last day as we could not face it any more. There were several times that hot drinks station had run out of coffee/hot water/tea/milk. The first few times I asked if it was possible to replenish them, It felt like I was genuinely inconveniencing the kitchen staff by causing them to have to momentarily take their headphones out. The scowls told me I was in the wrong though. I sort of feel like I am being a little unfair with this review. There was nothing fundamentally wrong with this hotel except the breakfast, it just felt like absolutely everything was being done on the cheap. When I look at other reviews that mention the breakfast as a highlight, it makes me genuinely fear for their mental health. As I said before, I wasn't expecting gold standard, it is a 3 star hotel after all, but it just felt cheap. Certainly compared to other Best Western hotels I have stayed in it was very poor. I will certainly think very carefully before using Best Western again.

BWHillCountry, Manager at Best Western Plus Hill Country Suites, responded to this review
First I would like to thank you for taking the time to provide us with your feed back. Id also like to sincerely apologize for the inconveniences you experienced. I will be sure to address your concerns with all departments. I am also sorry to hear our breakfast wasn't to your liking. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. I hope you allows us another opportunity to better serve you and truly hope you book best western in the future. Thank you Kevin Masutani

We were in town for a friends wedding. We picked a location close to the wedding venue so we wouldn't have to drive far. We arrived late and had no problem checking in. Our suit was missing the TV in the sitting area. The wires for the TV were sticking out of the wall. The mirrored closet doors were broken and didn't slide well. We notified the front desk and were told we could change rooms as some of the rooms were being renovated. Why would you rent a room that was being renovated? Because of the late time we chose to stay in the room that night and make a decision the next morning. The next morning we decided not to roll the dice and possibly get a room that could be worse. We surveyed the gym, pool and breakfast area and found all to be clean and well maintained. Our next issue was that the pool was locked and inaccessible for the 4 days we were there with no explanation. Finally after a wonderful wedding and great party with friends we returned to a note taped to the front door and also slide under our door explaining that there would be no water in the building from 8:00 pm - 5:00 am. Not a good experience overall. We are not typically the type of people that complain but this is an exception. We don't give second chances. There were too many issues here that should have been addressed by not renting the room to begin with, but we were not given the information needed to make the informed decision to choose another hotel.

BWHillCountry, General Manager at Best Western Plus Hill Country Suites, responded to this review
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review especially the poor service you received as a result. This level of service is certainly not acceptable and will be addressed with the concerned parties. Again, please accept my apology, and I hope that this hasn't put you off a return stay with us again.

A highly recommended hotel with a very welcoming reception staff . The room was superb : we had a deluxe queen suite with 2 very comfortable queen beds which was more like a flat with everything we needed. Very spacious and clean. All this for $200 for 2 nights. Easily sleep 4 people. Location was quiet even though a new road was being built nearby. Breakfast was ok; coffee available 24 hours was pretty good. Not too far for the Belvedere Rodeo show and to visit San Antonio.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for recommending our hotel to others traveling in San Antonio area. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

Large room, very clean. Unfortunately the refrigerator made intermittent noise and I don't believe the message was ever received from front desk to engineering to address the issue the next day. Disappointing as I would like to give a five rating, but am unable to due to oversight. Superior linens and mattress, easy to use TV and Wifi.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, I am so thankful and appreciative for your kind words. Not only is it amazing to hear that you enjoyed your clean room, TV, WIFI, and facilities. I'm sorry that some maintenance issues and other lapses detracted from your stay. Hopefully, we will see you back soon. Sincerely Hotel Manager

We stayed in this hotel Feb. 19-23, 2019 as my husband was in San Antonio for a conference. It's located righted beside the highway with a Walmart, Costco and several restaurants nearby. Reception was accommodating with free sweet ice tea or salted popcorn and all day coffee and tea avalable. Our room was spacious with a queen bed,sofa, small ref, microwave, iron and ironing board in the room. However, amenities like tissue, shower cap,bath mat and hair dryer were missing. The bed and pillows were comfortable and towels sufficient. Overall though, the room was a bit dusty and could stand a good cleaning esp the carpet. Though there was daily cleaning service, I had To remind the cleaners to clean my room. In fact, they missed out on it for a day. There was daily complimentary breakfast with fresh fruits, cereal, scrambled eggs, sausage, bread, yogurt, orange juice and make your own pancakes. The washer and dryer are found on on the second floor and priced at $2.00/load. Overall an average place but with attention to details, can become an excellent hotel.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for staying with us, and thanks for sharing a review of our hotel on TripAdvisor. We love hearing from our guests, and we count on your feedback to help us improve. Our goal is to make sure every guest has a perfect stay. We really do have a convenient location, clean spacious room, and other great amenities too. Housekeeping staff was made aware of the complaints made regarding their work and instructed that the level of cleanliness would need to improve. Thanks again for staying with us, and we hope to have the opportunity to welcome you back. Sincerely Hotel Manager

I'm not picky and not unfamiliar with inexpensive hotels but this hotel was disgusting. There was trash on the floor of the lobby, overflowing trash from a trash can onto the floor in the hall that stayed there for nearly 24hours. When we finally got ready to go to sleep, we found a condom wrapper in between our sheets of the made bed..... apparently they don't change linen in between guests. We demanded that our linen be changed or we were going to leave. Beyond disgusting.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Plus Hill Country Suites. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

stayed here for 2 nights while visiting San Antonio and six flags feista.. it's close to everything.. 5 miles from six flags and 10 or so sea world. Very clean and the staff is great... free breakfast is wonderful, coffee and tea all the time and popcorn a night in lobby was a hit with the kids... also have a outdoor pool and hot tub, it was way to cold and stormy while we were there...if you have kids and want hot cocoa bring a few packs because they dont offer it anymore. We went to walmart 2 min away and got a box lol.. the rooms are very clean and huge!! We stayed in a queen suite it had 2 huge TVs and that was awesome with kids..wont be sorry if you choose this property great!

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Greetings from the Best Western Plus Hill Country Suites. We are really glad to hear that you have enjoyed your time with us so much. As we emphasize​ on personal service and individual guest approach, we are happy to see you highlighting your good stay as well as our team as well. We will continue to offer the best service to our guests always. Thank you and hope to be able to welcome you back soon! Warm Regards, Hotel Manager.

For 2 days they not clean the room when I complained the y send the cleaning lady afternoon late in the third day. Crowed hotel in all night. Good breakfast . The swimming pool door open all time not safe. Wall mart is in walking distance from the hotel. Near from airport.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your comments. I'm sorry that several issues combined to make your stay less than desirable. The cleanliness issues you encountered have been addressed with our housekeeping team and we will improve our process to ensure all rooms reach the highest standards. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager

third time I've stayed at this location on a work trip to San Antonio. Only problem I've really had has been construction on the access roads which can make the hotel difficult to get to at times. Not something the hotel has any control over. Breakfast is the typical hotel breakfast and good.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for staying with us repeatedly. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

First the blond at the front desk was extremely helpful and very nice. She was apologetic and try to fix the stay. I'm sorry I don't remember her name. Other than that rooms were not clean when we checked in or on a daily basis. always had to ask for towels. And I think staff or guest were dealing drugs. my husband stays with Best Western for work so we thought we would stay for a family vacation.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Guest, Greetings from the Best Western Plus Hill Country Suites. We have noticed your feedback and apologize for the inconvenience. Your reviews are important to us. We shall check, investigate and take corrective steps to resolve the issue. Customer satisfaction is important to us. Please do visit us again. Sincerely, Hotel Manager.

Had a bad experience. Rooms dirty under beds especially. Smoke smell. Rooms very damp even when you tried to cool it out. Mold on walls. Staff dealing drugs in parking lot..no towels. 3 nights of askig for towels was unacceptable. Shall i go on...

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review especially the poor service you received as a result. This level of service is certainly not acceptable and will be addressed with the concerned parties. Again, please accept my apology, and I hope that this hasn't put you off a return stay with us again.

Best Western Hill Country in San Antonio has amazing service staff that take the customer's satisfaction very seriously. They go out of their way to try and help the customer with what they need and always have a smile on their face. The rooms are kept very clean and the breakfast is fresh and hot.

bwplushillcountry, Hotel Manager. at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for choosing to stay at the Best Western Plus Hill Country Suites. We are happy that you have thoroughly enjoyed your holiday with us. Thank you for your compliments on the staff hospitality. Looking forward to seeing you again. Sincerely, Hotel Manager.

Loved the easy exit on and off freeway right next door to a Wal-Mart which made our 4 day food bill low.There is also 2 fast food places next door. We loved our room nice a roomy Very friendly staff would recommend staying

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Valued Guest, It is really nice to note that that you liked the stay and services at our hotel during your recent visit Glad to see your positive observations which shall definitely make us run that extra mile. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

The only reason I gave an average for location is because the construction and traffic is horrible. Average for sleep quality is strictly due to preference. Other than that I had an extremely fantastic experience at this hotel.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for taking the time to review our hotel. I sincerely apologize for the inconvenience you you experienced with traffic. We hope you will allow us the opportunity to better assist you in the future.

This hotel was really hard to get to in the dark because of its location surrounded by road construction. The room had a very moldy smell, certainly due to the bed being directly placed right up next to the wall AC unit. The bedding by the unit stayed damp. The room darkening curtains were hard to keep shut from being blown around by the AC unit. Our room was on the highway side and was noisy. The closet mirror door was broken and is a danger to small children. Otherwise, the room accommodated us very well. Having two TVs was nice and having the extra room with a sofa was good. Breakfast had a good variety of foods though sometimes we had to wait for foods that had run out.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Esteemed Guest, Thanks for your comments. I regret that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.

This hotel and its staff are outstanding. My family and I have never been so well treated. Erica at the front desk was very helpful and pleasant. The hotel was very clean, breakfast was delicious and our room was very spacious and clean. I definitely recommend this hotel. We stayed over the weekend. Parking was tight due to several Trucks taking up more then one stall with trailers. However the girls at the front desk were very helpful in directing me where to park even under so much pressure from other impatient guest. Well done! management you should be very proud of your staff.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you For the outstanding review. Receiving feedback such as yours means the world to us.We hope to see you and your family again soon.

My family and I visited San Antonio over a weekend and used this as our hotel for the duration of the trip. The room had plenty of space for our two children to play, watch a streaming episode of Kipper, and sleep without being underfoot. The breakfast each morning was a hit, the pool was well-maintained and sufficiently large, and the location helped us get to the points of interest quickly and easily. The interior was well-maintained and far classier than what we expected, and the staff were helpful and accommodating. We had a great time in the city and this hotel stay greatly helped with that experience.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Guest, At the outset, let me thank you for staying at the Best Western Plus Hill Country Suites and taking valuable time to give us a feedback. Your comments are much encouraging, but of course guide us for improvement. We shall definitely try to make your next stay still awesome. Appreciate your patronage. Sincerely, Hotel Manager.

The hotel's staff was welcoming and polite. The hotel's common areas were better than most hotels in the same price category. The hotel was close to Hill Country destination North of San Antonio. We would gladly return.

BWHCS, Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for choosing to stay with us and I am glad to hear that you enjoyed your stay. We look forward to welcoming you back to the hotel in the near future.

My husband and I will definitely stay at this hotel again. Erica, the manager, was extremely nice and took care of our problem while we were able to enjoy the sights of San Antonio without having to worry about our room or our luggage. Thank you Erica!

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for the outstanding review. I am thrilled to hear that our front office manager provided you with friendly and caring service. I will be sure to share you wonderful review with Erica and the rest of our staff. We hope to see you again soon.

Best Western has always been good to me. And it was especially good to me at this north San Antonio spot (where Highway 281 is a construction zone at the moment, but will be better soon). This BW has always had good accommodations, and the receptionists at the desk decided to upgrade my room even before I arrived, just for me to get more points. And that's what I opted for. The room I got had the usual trappings for my convenience, but this room also had a jacuzzi. I took advantage of it during my stay and LOVED it! Good walking space for the dolly, and a good night's sleep. This writer will definitely return to this BW. Please, BW, stay at this location. It's not far from some great eating places and has easy access to 281 and 1604. Downtown is just 15 minutes away. And the recent renovations have made this hotel hideaway even better!

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our beautiful hotel and our wonderful city in the near future. Thank you for being a valued rewards member. It is our pleasure to serve you.

The front desk clerk didn't say hello, wasn't friendly, and barely looked up while finding my reservation. She had her ear buds in the whole time. The room was okay, but a light bulb was out, the curtain was falling off the rod, and half the TV channels didn't work. The room faced the freeway, so there was a lot of noise. Lots of construction in the area, which made the entrance difficult to find.

BWHCS, Manager at Best Western Plus Hill Country Suites, responded to this review
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review especially the poor service you received as a result. This level of service is certainly not acceptable and will be addressed with the concerned parties.

We loved this Best Western room. No big complaints. If we needed something we received it right away. Breakfast had a great selection for both days we needed it. Great location minus the road construction on the freeway. Will definitely be staying here again in March and April.

bwplushillcountry, Guest Relations Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for choosing to stay at Best Western Plus Hill Country Suites and for sharing your amazing experience. We are delighted to read you loved the convenience of our location and enjoyed the service provided by our associates, especially breakfast staff.. Your kind comments will be shared with the entire team. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely Hotel Manager

Being a new senior citizen I wanted better than the hotel/motels we were use to staying at with our children. I want comfort, and now that we can afford it, Best Western makes me feel like a royalty that I've worked hard for all these years.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your kind words about our comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well in many ways. I hope you will give us another chance to serve you soon. Sincerely, Hotel Manager

very clean and the rooms were quiet and breakfast was hot and fresh the desk was very helpful and I was right off major roads and intersections no problem finding the hotel or getting in or out of the parking lot. they did have some vending items that I didn't need exct change for I would have loved some popcorn, but Sonic was next door

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about your recent stay at the Best Western Plus Hill Country Suites. We are delighted to read you liked our well-appointed clean room and friendly staff. We appreciate your review and hope that you will stay with us again on a future trip to the San Antonio area. Sincerely, Hotel Manager

We always stay at this hotel. Staff is friendly & hotel is really nice & newly renovated. Everything is really modern & Beautiful. Breakfast had a wide variety & was really good! Close to a lot of stores & restaurants. Definitely will be back.

bwplushillcountry, Guest Relations Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your kind words about our staff and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well, I'm glad the breakfast was to your liking as well. I hope you will tell others about our property and stay with us again the next time you're in town. Sincerely, Hotel Manager

Upon arriving to the hotel, the exterior wasn't great compared to other Best Western Plus Hotels we have stayed at, but the lobby was ok. Check in went ok. We went up to our room and instantly it smelled pretty bad and stuffy. First impression there were bugs in the tub, the toilet paper was wet and the tv didn't work. On our way out for the evening we let the hotel staff know and they said we could switch rooms when we returned. My parents staying on the top floor also had issues, but didn't say anything. Upon returning several hours later, we moved rooms. The new room was an “upgraded” suite that had a jacuzzi in the middle of the living area. It was a little odd and not like the ones you get at all inclusive resorts that seem fitting, this one was odd and didn't connect with the bathroom at all. We were exhausted after several hours at a memorial service. Then a loud noise began that appeared to come through the walls and lasted for over an hour. I took video of it and went to the lobby to show the staff. The employee was very unapologetic and offered to switch us to what was our third room. That process took about 40 minutes. We packed up again and headed down the hall. It was almost 1am at this time and we were exhausted and knew we would have to be up in a brew hours for the funeral. The third room was ok, but still the cleanliness was disappointing. The bathroom had beer caps on the floor and also smelled. At checkout the next morning the employee was apologetic but couldn't do much. She offered us $20 off and I didn't think that was enough. She asked me what would make me happy and I said a bigger discount or my money back and she said she couldn't do any more (so why did she ask?). Overall I'm very disappointed. I've stayed at the BWP in Pflugerville and Denton and those two are great! This one really doesn't represent the new branding they've been working towards well at all. I do not recommend this hotel at all and wish we would have stayed anywhere else. I would have rather paid more somewhere else.

bwplushillcountry, Guest Relations Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, We are sorry that your experience in our hotel didn't meet your expectations due to those points you highlighted. We understand excellence is a continuous work, so we appreciate your feedback, which we have already noted, in order to evaluate them. We hope to have another opportunity to redeem this experience, so you can verify our capability to meet your expectations. Sincerely, Manager

Stopped by the BW hill country suites the other day for some well deserved leisure time. The hotel is located in a great area with tons of activities and places to eat at your disposal. After dropping our carryon and taking showers we got some supplies at Whole Foods, from there we strolled through La cantera mall and got our grub on at Pashas and Sushishima. Again we all had a great weekend.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your comments. I'm glad you had a pleasant experience with us and benefited from our convenient location. I hope you will make us your first choice every time you come to San Antonio. We take real pride in serving guests and look forward to serving you again soon. Sincerely, Hotel Manager

I cannot say enough nice things about the employees at this hotel. I travel a fair amount for business, but traveling with family is a different ballgame. The staff was so helpful and understanding. One of my kids got sick in the middle of the night. The manager was so nice about the situation. He had our clothes and personal blankets washed and waiting on us when we got back to our room at the end of the day. That was way above and beyond... Again, all the staff was so nice - including the cleaning ladies, breakfast staff, and desk staff. The hotel and my room were clean and everything worked. The sound in the room was good too. I didn't hear anything outside our room.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our beautiful hotel and our wonderful city in the near future. Sincerely, Kevin Masutani

Hotel was super. The roads around it--terrible! Plan on delays daily. Traffic flow is very slow. Too many turns & twists but if you add extra drive time you should be okay!There are many stores nearby-WAlmart is within walking distance.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that our convenience and fair pricing weren't enough to satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

The hotel is very modern yet cozy. The rooms are spacious and the staff was excellent. They provided a lot of information on the surrounding area. Great location to see San Antonio or Austin and the hill country.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let all of the staff know that they made an impact during your stay. We hope to welcome you back to the hotel soon! Sincerely, Hotel Manager

Anytime we come to San Antonio this is the place we love to stay it's always clean friendly staff go out of their way to get us whatever we forgot and the location is great for restaurants and shopping

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your kind words about our hotel and our friendly staff. We take great pride in being the best hotel in San Antonio. I hope we can serve you again soon. Sincerely, Hotel Manager

My group received the very best care and respect from each and every staff member of the Best Western Plus Hill Country Suites in San Antonio Texas. They helped us with directions, maps, places to dine and they treated us like family.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you so much for sharing your great stay experience. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. We look forward to you returning again very soon. Sincerely Hotel Manager

I love Best Western Plus properties. Try to stay in them every chance I get. But this one is to be avoided. Why? Let's address security first. The back door is not locked. No key is needed to get in. The parking lot is easy access from the street and anyone can drive to the back of the property and gain access. This gives them carte blanche to the pool, the spa and the inside of the hotel. The people I saw using the pool and spa were not hotel guests. It was a warm evening and they were just enjoying the amenities. They were not the type of people you would like having access to your unlocked car, or even a locked car. I was uncomfortable with this and never in my life saw an unsecured pool area. Typically, a room key is needed. Secondly, the property was in a bit of a shambles with the wallpaper torn around the base of the steps. A guarantee is offered and I wanted to talk to the manager. I was told he would call me. Never did. However, the gal at the desk who I later spoke to on the phone gave me some Best Western points as compensation.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I apologize that our pool area and back door were not as secured as you'd like. We will use your feed back to implement improvements. However, I can assure you we have had not issues at our property and have an employees present 24 hours a day along with 24 hour surveillance. Also I do apologize for our wallpaper in the stairwell unfortunately we just installed our wallpaper and are waiting on a decretive wall piece and boarder for our stairwells. We are anxiously awaiting for its arrival and look forward to completing our renovation.

Hotel was clean, well maintained. Rooms were very nice, and the breakfast was better than most for a free morning breakfast included. Great for people who want a clean quiet room for a reasonable price.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

The hotel room was very spacious and clean. I stay at a lot of hotels and this one was exceptional. I have seen rooms where there is hair in my restroom or bed and I did not see a single hair. The beds were comfortable and the hotel was well maintained.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

Good value and breakfast items were great. Family was excited to find breakfast tacos on the menu. Even my picky eaters found something to eat feom your varied breakfast items. We are glad we chose BW.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

Very clean, wifi worked, comfy bed, large room. Breakfast has everything, waffles, eggs, sausage, biscuts gravy & more. Only complaint is that they allow guest to smoke cigarettes & cigars in pool & hot tub. But there are no ashtrays! So there are cig butts and ashes all over pool areas, which stepping on with bare feet is not pleasant at all. Hint: ask for room on backside of hotel because of hwy traffic noise.

bwplushillcountry, webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, I'm happy you had a nice experience with us, and I sincerely thank you for your positive comments. I'm very pleased that our hotel impressed you.We have taken note of these comments.we will continue to improve our services and infrastructures.We look forward to having you with us again soon. Sincerely, Hotel Manager

Had a wonderful stay there. The staff was very friendly and helpful. Would recommend this place to my friends. Good breakfast, clean rooms and very quiet. Close to many places. If you need transportation they can set you up.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

Horrible service fire alarm goes off at 2 a.m. in the morning the person at guest services calls his manager instead of the fire department and manager does not call the fire department either, a guest does, when Erik was asked did you call the fire department, I called my manager. So to me all of the guests staying there were no big deal to the manager as long as they got their money from all of us and on top of that when Best Western Corporate was call they didn't care either. We only stay at Best Western locations but sure makes you want to consider other hotels with the so called caring even corporate gives. The room had black hair in the tub and walls, trash on floors that shows it was not cleaned or vacuumed and the main area halls were dirty and in on spot was a dead roach. They also did not lock the back door where you would have to use your key to get it they left the lock turned where the door would never shut all the way. The good side, they had a decent breakfast. This was a first time in the particular BW hotel close to where we needed to go but DO NOT RECOMMEND THEM AT ALL. Staff was not knowledgeable and manger again did not care about the guests.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for your review and staying at the Best Western Plus Hill Country Suites. We appreciate your feedback.Please allow me to offer our apologies for the inconveniences that impacted your stay. Your observations has been taken up by a team for verification and necessary actions. It shall be our endeavor to offer a fantastic experience to all our guests,but regret that this was not case with your stay. It you would like to get away in near future,I shall personally assist you to ensure that you get a fine stay as we don't want your last memory of this hotel to be a negative one. Regards, Hotel Manager.

Friendly staff, and excellent location. Nice clean pool and good patio furniture. Good breakfast. I have stayed here many times and highly recommend this BW Plus hotel. The location is great for accessing major highways to get anywhere in the city. Close to Costco and lots of restaurants.

bwplushillcountry, webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, I'm Happy you had such a nice experience with us, and I sincerely thank you for your positive comments and pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

i will not be staying at a best western ever again it had been over a year befor i decided to stay at one again because of past stay there seems to be no changes they said i would get a discount for my dirty room which they never came to clean but i never got it i was so mad when i saw that the sheets had blood stains and a house keeper had been at the hotel with her boy friend almost all day just bad all around wont be staying at a best western again

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for taking the time to review our hotel. I sincerely apologize for the inconveniences you experienced during your stay with our hotel. I will be sure to look into the issues you have mentioned and have them corrected. Should you wish to discuss your experience please feel free to contact me. Sincerely, Kevin M

Could not access my room without having staff open the door with their master key. Also a lot of renovating happening and check in took a while because only one person was working the front desk and there were multiple people in line plus people calling the front desk.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thanks for taking the time to review our hotel. I'm sorry that a few issues detracted so much from your stay. We focus on providing the best possible experience and clearly let you down in some ways. We're working every day to make the hotel better for all guests, and I hope you'll give us another try soon to see how we're changing. Sincerely Kevin M

Checked in around 6:00 pm, room was not ready. We were told they had a full house the previous day. It took 3 attempts at getting us a clean room. First 2 rooms we went to we found beds not made and trash on dresser/table. The 3rd room, the one we stayed in appeared to be ready, except for a sign on the wall that said "wet tile", which we noted pieces of dried cement/grout on the floor of the entryway and leading into the restroom. I had to sweep it up myself. The room needs repair/updating, broken handles on drawers, broken grill cover on AC unit, beds squeak and uncomfortable, big rip/tear in sofa cushions. And whole building has a musty, cigarette smell.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your comments. I'm sorry that several issues combined to make your stay less than desirable. This is especially troublesome since we satisfy so many others. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time if you give us another chance. Sincerely, Hotel Manager

Extremely happy with our stay and will be returning! The rooms were great for the price, the location was in a less busy neighborhood. Which we loved! The staff was amazing! Mainly the front desk and the cleaning lady. Seriously.. they made the stay absolutely enjoyable!!! They were the kindest souls and went above and beyond to make sure we were taken care of. I will be returning!

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you would recommend this property and that you found our hotel to be a nice place to stay. I'm so pleased that your experience was nice enough here that you would recommend us to others. I hope you have a chance to do that. If you have family members, friends or colleagues traveling in this area, make sure they know about our hotel. We'll do a great job meeting their needs too. Sincerely, Hotel Manager

We had no problems on our stay and recommend this hotel. The suite room was clean and spacious and the beds were comfortable. The hotel was very nice and clean. The breakfast was delicious and there was a variety of items.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience at our clean, spacious hotel. We're here to do whatever we can to make your experience as nice as possible. We'll be here for you in the future when you need us. Sincerely, Hotel Manager

We stayed at this hotel for 6 nights while our family member was in critical condition at a nearby hospital. When we first checked in, the room they gave us hadn't been cleaned. We said we would be happy to wait for them to fix the bed/trash etc, but they didn't want to do that and tried to find us another room. After 45 minutes, they put us on a floor that was closed to all other guests because it was under construction (smoke detectors covered, work lights in the hallway, walls being repaired, carpet with paint and materials all around). We can deal with all this, but there was zero concern from the hotel staff, no apology, just overall rude staff. Today, we tried to extend our stay one more night. They were so incredibly unhelpful. I just can't believe the lack of general service at this hotel. I used to like Best Western but I don't see a reason to ever use them again. For most people, this hotel may be fine, just hope that your stay goes without any issues.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review especially the poor service you received as a result. This level of service is certainly not acceptable and will be addressed with the concerned parties.

This Best Western Plus hotel is located in the northwest Stone Oak area of San Antonio on Highway 281. It was clean and nicely decorated. Our room was clean and the king-size bed was a little on the hard side, which I love, but my husband likes a softer bed. We had a refrigerator, microwave, HD television, and coffee maker. A free full breakfast is served (scrambled eggs, sausage, cereal, waffles, toast, biscuits and gravy, beverages and coffee). When our t.v. remote didn't work, we advised the front desk on our way out to dinner. When we returned, Diane left a note and new remote on our bed telling us that she had it replaced for us and it worked fine. She was very helpful and even gave us extra pillows (my husband has a bad back). We were very pleased with our stay.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Valued Guest, It is really nice to note that that you liked the stay and hospitality at the Best Western Hill Country Suites during your recent visit. Glad to see your positive observations which shall definitely make us run that extra mile. Special thanks for appreciating Diane. It's our privilege to host valued guests like you. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

I will return during my next stay in san Antonio. The staff were very helpful. The rooms were very comfortable and very clean. My kids loved the pool and I enjoyed the work out room.. Loved that the had a laundry room.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Plus Hill Country Suites and expressing your satisfaction through the review. Your review is very much encouraging and motivating for all the hotel staff. We continuously make efforts in upgrading our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager.

This hotel has a super staff, great breakfast, very nice rooms, exceptionally comfortable beds and pillows. Great experience and we will be back! Another note about the breakfast...quality food, great presentation, and awesome selection!

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Valued Guest, Thank you for choosing the BW Plus Hill Country Suites. It is nice to know that you enjoyed the stay and services. We are looking to improve our overall services still better. Definitely we are improving a lot and we look forward for your next stay so that you can experience it. Regards Hotel Manager.

In the middle of everything my family and I did. We had a bit of trouble with our first room and told the front desk our problem and were immediately moved to a nicer room. Good breakfast and coffee. We will likely return to this location for future vacations.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you because of some problems despite our efforts. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

Very nice staff. Comfortable sleeping. Very good breakfast choices. Nice enviroment. Easy access to highway and not far from San Antonio River Walk, or Sea World. Would recommend to any family coming to stay in the area.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for your comments. We are very happy to hear that you had such a pleasant stay in our hotel and that you found the accommodation both spacious, pleasant and good value for money. We look forward to your return visit. Sincerely, Hotel Manager

Staff was great but property was under renovation so was somewhat difficult. Overall experience was great and location was great for my trip. Would definitely stay here again. Close enough to river walk and to the rivers in New Braunsfels.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

The hotel personnel was friendly upon check in. We get to our room and want to take showers and find out there's no towels we had to go down and ask for towels twice the first night the second day we bought tickets to SeaWorld which were from the hotel and we were told by the hotel personnel that parking was included in the price of the ticket which we get to the park and find out that was not the case parking is not included we get home from SeaWorld ready to take showers again no towels in the room again we have to call down to speak with the front desk they ensured us they would send towels soon as possible which took them quite a while to bring up our towels

3rd floor smelled like skunk, room had a muggy odor. Vending machines do not work. Not enough luggage carts. Bed wasn't hard as a rock and sofa bed springs were busting through. best part was breakfast

This hotel was clean and the staff was friendly. The room I was in had a little musty or mildew smell but the price was worth it. One employee was very inconsiderate and parked their vehicle in the handicapped spot every day and I was traveling with someone that was handicapped and had a parking placard, unfortunately the staff was inconsiderate and did not think about this. After reporting it the 1st night it was NOT moved and it happened every night we were there

ROOM REVIEW 1. No ice. (3 machines, none functioning) 2. Toilet that flushes only the back half of the bowl (loudly). 3. Poorly laid out bathroom; featuring a towel rack that is as far from the tub/shower as possible, and that we both bumped our heads on when approaching or rising from the toilet. 4. Room phone not working. 5. Three lamps had convenient desk level electric outlets … that worked on only one of them. 6. The front desk staff was not interested on correcting any of these issues when I called (on my cell phone – see #4 above). On the plus side, the bed, couch, and chair were firm and comfortable.

The hotel is noisy - all of it is noisy. I could hear the kids running upstairs all night. The manager finally found their parents and got them to stop running and running and running. Breakfast was awful - just as you expect a free breakfast to be. Mcdonalds is INSIDE the Walmart.

Awful stay! Please avoid this hotel! It has no concern for guests' needs or making sure they are taken care of. I just arrived and Annie at front desk has a horrible disposition, she wasnt welcoming at all. We left out things in the room with the do not disturb sign and arrived to find my bathroom distroyed and dirty. We callled front desk and apparently they were doing repairs in the room next door and the manager would call us 15 mins later our we heard huge bangs coming from our bathroom with ceramic parta flying all over and water spilling out. This was at 9:30pm try to sleep with banging noise, dirty water everywhere and broken ceramic parts all over! Again we callen front desk and Annie said she was not in charge and couldnt do anything about it!!!!! What kind of customer service is this, we still didnt hear from the manager, hopefully at least they can give us are money back so we can switch to another hotel!!!! Awful experience!! And I forgot to mention the musty ugly smell in the room, hallways and lobby!

Arriving late on an advanced reservation, the room was not ready and the hotel did not have sufficient supplies to properly prepare the room, i.e. Sheets, blankets and pillows. So, we made our own bed while housekeeping worked 2 doors down the hall and then they took a break. The next day, housekeeping took all the towels, but did not make up the room and there were no more towels available because they were busy. Best of all, this somehow became my fault since I didn't ask for towels. I did ask, 3 times. Front desk made up for this with sarcasm and slowness. The facility was very nice, but the employees need training in what it is to work in a service industry.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you. I'm glad we could take care of things for you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

The stay at the Hotel had up and down experiences. The ice machine stayed broken most of the time. Room not cleaned at all one day. Could not get receipt at checkout. Checkin was adequate but attitude of some employees was really poor,

bwplushillcountry, webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for the review. I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We'll work to provide a more consistent experience in the future. Sincerely, Hotel Manager

Great overall hotel, fantastic value. Breakfast was very good, lots of options for everyone. Free USA Today, internet was faster than most hotels, huge tv in a good position. Lots of options for food in walking distance, and backs up to walmart for a short walk for conveniences. I'd like to stay here every trip

bwplushillcountry, webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for your feedback. Positive feedback provide us with the motivation we need to continue our services.I'm glad we could satisfy you.I hope you will visit us again and see our commitment towards providing superior services and facilities. Sincerely, Hotel Manager

When I have very short stays when traveling alone, I always choose Best Western unless there are none conveniently located. This place was most convenient to where I was going, so I booked a regular king & got Rm 315 since I requested upper floor away from an elevator. The room itself was good, clean, everything worked (including excellent wi-fi), but the mattress is starting to crater on the side nearest the phone. Since I HATE sleeping in uncomfortable craters, I tried to sleep in the middle or on the other side (nearest the window & AC), but kept sliding back down into the crater. Kept waking up every hour all night long, so I did not get a restful night's sleep. Also was surprised there was no fresh fruit at breakfast, only watered-down orange juice, apple juice (which I can't drink for medical reasons), fruit-flavored yogurt or fruit jam for toast or Texas-shaped waffles. There were empty spaces on the counter where fruit would normally be in bowls or baskets. Would've liked to have a banana or other fresh fruit but settled for watery orange juice, scrambled eggs, bacon, bagel + cream cheese & coffee. Did not use the pool or gym, just the room. I was also surprised when they put in an authorization to my credit card overcharging me for the room, then said the overcharge portion would fall off the credit card after they inspected the room after my departure to make sure there was no damage or items missing. Never had this happen in all my Best Western stays & was not warned about this in advance. This is tacky on BW's part & the desk employees claimed this has always been policy for that hotel. Like I said, I've stayed at BW's all over the world & never had this done. Guessing I need to list in my personal profile from now on that I don't want a mattress that's starting to crater on 1 side. You would think that would be SOP for a chain as good as Best Western, but not at this location.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for taking the time to share your comments. I'm sorry that several issues combined to make your stay less than desirable. I completely understand why you would be upset, I'd feel the same if I had your experience. We take real pride in offering the best possible time for our guests, and I see that we let you down. Any staff being rude to guests is taken very seriously and I will be following up. You can be sure we'll do better next time. Nothing means more to me than providing a pleasant time for our overnight guests. Sincerely, Hotel Manager

Always a place to expect a warm like if your at home. Very attentive to customers needs . The breakfast wow!! ,hot food ,clean areas very good amount of all foods . Management is excellent always concerns at are needs

From San Antonio Texas to Colorado Springs to Mackinaw City, Michigan we have enjoyed our stays at Best Western Plus Hotels as we have vacationed over the last 2 years. Consistent service with a well maintained room and good beds with an excellent breakfast has provided an ideal place to take our kids and grandkids as we travel. Happy Hour for the Family, is a real plus in San Antonio.The beach in Mackinaw City was fantastic for our grand kids and swimming pools are always great. We look for Best Western Plus first, whenever we travel.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your comments and for being a long-term guest. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

The facility was great for the price. The desk staff was as good as they come. The were courteous, very helpful, and sincere. The breakfast was was very good. I would stay again and strongly recommend it to others. They are in the process of renovation but that was a minor problem compared to the quality of the help.

really enjoyed the night at Best western, wish i could have enjoyed another night. the front desk when asked helped us locate a church and time to attend services. They also provided us on how to arrive to our location and also informed us where the bar ws for water, cokes and coffee. They also asked us when leaving for the evening if we needed anything else that evening. The room and furniture was very clean and the bed was so comfortable and the pillows were so soft.

We stayed for one night. Rooms are clean. Beds are comfortable. Location is good. The included breakfast is great! Be sure to make a waffle, they are in the shape of Texas! The kids absolutely loved it!

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

The staff all seemed new. When we got there we were told we would have to pay $30 extra for early check-in. We were there 2 hours early. We're not offered to leave luggage there or anything. We had to wait til exactly 3 before they would let us check in. Never before has that happened at any hotel. Not a very welcome feeling overall. Not rude just bare necessities. On a plus note the breakfast was very good. The lady that was cooking was Very customer service friendly and the food was good.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your comments. I am glad you like the breakfast and staff was appreciated for the customer service. I'm terribly sorry that we failed to meet your expectations in some ways. Housekeeping staff received additional training in the level of cleanliness required of them as our employees. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely Hotel Manager

This hotel was located in area of city that was very accessible to good freeways and was close to nearby attractions. The breakfast was very acceptable and had good variety. The room was clean and neat. parking was very good as was the hot tub and pool. The bedroom and bath were both well appointed. The beds were comfortable and had lots of pillows.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your kind comments about our well-located hotel. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

The only 2 concerns with the this hotel is that siri guided us wrong in finding it. She has us 11 miles past it... and had very tiny non supportive pillows. Other than that, a good bargain for the area on Memorial weekend.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for taking the time to review our hotel. I sincerely apologize for the miss guiding direction provided by my front desk agent. I will be sure to address this issue with my front desk staff. I will also meet with my Housekeeping staff regarding our hotel pillows and have them replaced immediately. Sincerely, Kevin Masutani General Manager

One person at the front desk, managing the staff and anything else. Physically unable to leave front desk at times. Very poor! The maids did not speak English, so if we need something, we had to call the front desk and wait until she could get time to locate the maids and tell them what we needed. We were 2 floors above the pool, lots of loud noise. We called the front desk at 8PM and were told the noise rule goes into effect at 10. So, we waited until 10:10 and were told there is nothing more they could do about it. Our room was dirty, the drain stopper was missing and we could see black gunk in it. I know they were remodeling at the time and our room was very old and showed it. We were there for 5 days and asked for another room away from the pool. We got that and the room was as bad as the first one. Breakfast food was terrible. I'm guessing all the hot stuff was cooked in a microwave. When we came back at night, the security door was not working with our room card or another couple trying to get in. We could see the front desk clerk and were banging on the door. Took her about 5 minutes to respond. Then she just kept it propped open, so people could get in. So much for security! I would never consider staying here again if they paid me. I would never recommend to anybody.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Hill Country Suites. I would Like to apologize for the issues you experienced while staying with us. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn their experience around. We encourage all of our guests to inform staff of any and all issues so it is possible to correct it in a timely manner. I can assure you I will meet with my front office staff regarding there service in resolving any of your issues. This level of service is unacceptable and will be addressed immediately. I hope that you will allow us the pleasure of having you as our guest in the future. Sincerely, Kevin Masutani General Manager

Beautiful place. Location was good and very convienent will come back probably in couple of weeks. We did see some deer roaming around. Cant wait to come back. Front desk very nice and helpful breakfast was okay

My stay was overall good. Comfortable beds & clean room. They could improve the breakfast selections and make sure to put out fresh fruit please! Everything else was definitely to my satisfaction. :-)

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your comments. I'm glad you has a nice, quiet and comfortable experience with us. We'll take your comments about breakfast into consideration and see if we can make improvements. We take real pride in providing a great experience and look forward to serving you again very soon. Sincerely, Hotel Manager

Booked a suite which turned out to be handicapped equipped. I am not handicap. The hotel was extremely dirty, carpet stains and debris throughout halls and breakfast area. Since the "Plus" Best Western hotels are supposed to be an upgrade, this one surely misses the mark! Would not recommend or book again.

BestWesternHotels, Corporate at Best Western Plus Hill Country Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

We were with a large group of friends in town for a wedding. The front desk staff was very accommodating. The 1st floor room was fine.. a little musty, but comfortable, however we had no hot water in the shower but the sink water was hot. Strange. Was excited for the Wine and Beer reception on Thursday... but they were out of both. That was a little disappointing. Breakfast was good! Pool was Cold! We were hanging around the pool on the afternoon of Thursday the 4th, waiting for the wine and beer reception, when a 3rd floor window comes crashing down on the pool deck! Thankfully, no one was under it or close enough to get hurt by the flying glass. As you can imagine, glass was everywhere, even in the pool. Someone from our group immediately informed the front desk clerks of the situation. The clerk follows our friend out to the pool area, assess the situation and leaves. We sat and enjoyed the rest of the afternoon in the sunshine for 3 more hours, not a soul came out to attempt to clean up the mess. We left the premises and returned around 11 p.m. to find people in the hot tub and the glass somewhat swept into a large pile under the window. The next morning we had children who wanted to swim, but after checking the area again, we determined it to not be safe for them. I asked the front desk clerk to check with the neighboring hotel to ask if we could take the kids there. They denied the request. It was at that point that the clerk rounded up a broom, dustpan and cardboard boxes, and she was going to attempt to clean up the glass. Later that morning, another employee was using a shop vac and was attempting to clean it up. Needless to say, by Saturday the glass on the deck was cleaned, but there was still glass in the pool. I realize it was not the fault of your employees that the window fell out, but I sure don't think they took the situation and attempted to make it a safe environment for people. I don't think the pool itself was properly cleaned as I know it would have to be drained to get all of the glass the entered the pool. A huge safety hazard. I am shocked that the pool wasn't immediately closed down. Is there no maintenance personnel on staff at all times? It took until noon the next day for someone to determine that a shop vac was needed to clean up properly. I'll venture to say, that if you send someone to look under the handicapped chair, there is still glass there.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, I sincerely thank you for providing this elaborate review regarding our facilities and services. We deem feedbacks important as they help us know what our valued customers think of us. We sincerely apologize for all the inconveniences caused during your stay here. We will look into the complaints you have made and take appropriate measures. We assure you we will address the issues mentioned. On you next visit, we hope you will be pleased with all the changes we have made. Thank You. Sincerely, Hotel Manager

Very nice stay. Got in late after full day of travel. Hotel was nice, room was clean, staff was friendly. Breakfast was great. Everything worked and was able to get rested which was very much needed. Thanks BW!

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

Stayed here for 2 nights for a wedding with a large group. Loved they had a laundry which we utilized. Hotel was clean and the from size was great. Situated opposite the highway but our room was at the back so didn't hear the road traffic. Breakfast was included which was a nice variety of food. The staff were helpful and friendly. Was handy that a burger joint and Walmarts was in close walking distance. Was one of the nicer Best Westerns we have stayed at.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

We were on our way to Corpus and needed a room for the night, booked the BW on Tripadvisor. Hotel entrance and front desk area was obviously in repair, the whole area smelled of curry or some other form of cooking spices, but not pleasant. Rooms and beds were pretty clean, showers were a little gross, mostly just from cleaners hurrying thru and not taking the time to make sure everything was picked up. All in all, not bad, but probably wouldn't stay there again.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for staying with the Best Western Plus during your recent visit to our area. We appreciate your review and also take your points seriously. We regret the inconvenience caused whatsoever and we are addressing your observations related to the room features and cleanliness and overall hospitality. You shall definitely find the difference during your next visit. We await your next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

The people that worked the front desk were very nice. The room was okay not great. The electrical out lets on the night stands did not work. The decorative shame at the foot of the bed had multiple big stains on it. The breakfast was very good.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you. I'm glad we could take care of things for you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

I loved the location and friendly staff, breakfast was good, pool/hot tub was clean and had a nice little design. Breakfast was cluttered and not a lot of seating but the food was great. Upon arrival the staff were friendly and answered questions I had about local attractions.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for your brief but wonderful review. Positive reviews like this help us stay motivated and strive for excellence in everything we do. We will continue providing the best services and hope you will recommend us to your friends and families. We hope to see you again. Sincerely, Hotel Manager

I had an amazing stay here thanks to Jessica. She made the stay wonderful from beginning to end. I appreciated her kindness and offering to help from getting the remote control to work and helping me back in the room to grab something I forgot.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

My girlfriend and I stayed for a weeklong vacation at this hotel. We have always been fans of Best Western properties but this location really exceed our expectations. The staff are all very kind, considerate, and helpful. The hotel looks very appealing both inside and out despite ongoing renovations to improve the property. The renovations that were taking place in the lobby and breakfast area of the hotel were not loud and did not detract from our stay whatsoever. We booked a 1 king bed room with a pullout couch and we were quite pleased with our room. It was well cleaned and well kept. Each day housekeeping seemed to do a thorough job cleaning and making the bed. The room was very quiet despite the hotel seeming like it had lots of people staying at it. The free breakfast was pretty good. It had fresh eggs and bacon or assuage every morning in addition to tortilla shells and refried beans for making a breakfast burrito. There was also a waffle maker breakfast pastries and three cereals to choose from each morning. The lady in charge of the breakfast was extremely nice as well! The only downside to this hotel is getting to it. There is a confusing system of interstates access roads and turn arounds that must be used to get here and the traffic in front of the hotel moves quite fast. However this is no fault of the Best Western and is not all that big of a deal. In conclusion, for $73 a night this hotel is an incredible value and a great stay! Will definitely be staying here again in the future.

bwplushillcountry, Webmaster at BEST WESTERN PLUS Hill Country Suites, responded to this review
Dear Guest, Thanks for your kind words. I'm very pleased that you consider our hotel comparable to more expensive chains. We do what we can to provide a great guest experience that satisfies our guests. I hope you will be a frequent guest in the coming months and years. We'll be here for you when you need us. Sincerely, Hotel Manager

This review was influenced by lobby renovations while we were there. We would not have stayed there had we known. It was hectic with alot of workers going in and out. However, we would stay there again once renovations are complete. Front desk was very friendly and accommodating. Our room was spacious. Eating places within walking distance. A nice pool area outside. Lots of outdoor lighting.

BWHCS, Front Office Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We sincerely apologize for any inconvinience that our renovation may have caused you. I hope that this experience does not disturb you from staying with us again. I hope you except my sincere apologize. If I could be of any further assistance please feel free to call me at any time. Erica R.

No one cleaned our room for 3 days. Rooms aren't really "non" smoking. They only had one luggage cart that the wheels were flat on. Poor customer service. They acted like the fact that we had to change our own trash was no big deal.

Spent a couple weeks in this hotel waiting for some warranty work on our RV. The hotel was lovely, beautiful pool/hot tub area and superb landscaping. The lobby was comfortable and inviting and every place was very clean. The rooms were large and well appointed. The desk staff was so friendly and accommodating, we were sad to leave. Felt we were saying good bye to dear friends.

So, I stayed here earlier in the year and had a great experience other than the cleanliness of the room. I decided to give it another shot and again was disappointed. It all appears clean but once again I say it seems like they clean what can easily be reached and no effort is put into doing a thorough job. For example ... the peep hole in the door had a tissue stuffed in it. I pulled it out and realized that it was there because the peep hole was broken. The cleaning staff didn't see this? There was a dirty sock on the floor in the corner behind the chair near the window. I'm assuming it was from the previous guest, but who knows how long it had been there. (I put it in the trash) I always travel with cleaning wipes and because I had my 5 year old grandson with me, I went to wipe down the coffee table so he could build with legos. I was not expecting the wipe to turn black from dirt, but it did. I was in room 308 and I would reccomend that if you stay here you ask for a room that overlooks the back parking lot. The traffic on the front side is very loud. Ok, so other than that ... The staff is awesome. We encountered 3 different people at the front desk and all were very friendly, helpful and pleasant. The breakfast is very good and the people in charge are very busy making sure they don't run out of anything. The layout of the room is great with plenty of space and comes with a microwave & refrigerator. The beds are very comfortable and they give you plenty of comfortable pillows. It's a great location for me when I visit San Antonio so I really wish the rooms were more clean. We were on the 3rd floor the last time too, so maybe the issue is just who ever is in charge of cleaning those rooms. I may give it one more chance the next time I'm in San Antonio and ask to be on the 1st or 2nd floor.

The suite is prefect for a couple looking for some fun with a little R&R. We get the suite with the jacuzzi and usually spend a night just soaking in the jacuzzi with a bottle of wine after a day of activities. The room is spacious and the bed is very comfortable with the best pillows I've ever spent on. The breakfast is also very appetizing. We've stayed here a couple of times and have always been pleased with our accommodations. I would definitely recommend this place.

The hotel provided prompt, professional, and pleasant service. We had an issue with the high speed internet, which was solved by Kevin almost immediately. A quick phone call from the Service Desk just after check in was made to see if we had all we needed. The staff always wished us a good day when we left the hotel for the day. Breakfast was hot and we really appreciated the real plates, mugs and glasses. Overall, this was probably the best Best Western I have visited by far.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for the outstanding reviews. We appreciate the wonderful feedback and look forward to your return. It was a pleasure having y'll stay with us! Please do not hesitate to contact us for any future bookings. We will be honored to have you stay with us again. Sincerely, Kevin Masutani 210-490-9191

Conveniently located on the north side of town attended wedding at Canyon Springs Golf Club. Plenty of restaurants in the vicinity.We have always been pleased with Bestwestern Hotels and the free breakfast provided.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while staying with us. I am thrilled to hear that you enjoyed your stay and breakfast with us. If I can be of any further assistance please feel free to contact me. Thank you for continuing to choose Best Western. Kevin Masutani 20-490-9191

I stay here when in the San Antonio area because I know that I can rely on this hotel for convenience and quality. The manager Kevin runs a tight ship and makes every effort to solve any problem in a professional manner.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Wow! What an exceptional review, we truly appreciate your business and your trust in us. I would like to sincerely Thank you for the wonderful compliments. Reading such feedback means the wold to me. I am thrilled to hear that we are your lodging choice while visit our beautiful city. Here at the BW Plus Hill Country Suites we take pride in the work we do to ensure ur guests have a great experience while staying with us. We look forward to welcoming you back soon! Should you need anything please feel free to contact me. I will be more then happy to help in any way I can. Sincerely, Kevin Masutani

The room was clean and the only issue was that the temp control fell apart when I went to turn on the air. I let the office know so that it could be fixed before it gave trouble. The area we stayed was quiet despite some sports teams staying Saturday night. The breakfast buffet was really good as well..better than many out there!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We are thrilled you enjoyed your stay, and happy to hear our breakfast selection was to your satisfaction. We have recently added new items to our breakfast selection and always looking for ways to improve. Hearing you enjoyed our breakfast means we have had a success. I would also liken to sincerely apologize for the inconvenience your experienced with our temperature control. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. From everyone here we would like to say "Thank You". We hope to see you again soon. Thank you, Kevin Masutani

There was hair on the shower walls when we first checked in and when my fmaily and I returned back at 2:30 our room wasn't serviced so we had no clean towels. The swimming pool was filthy with tons of acorns on the bottom of the pool and there was trash under the lounge chairs, and the back door card slot to the motel wast working, trash along the back sidewalk that goes by the pool on the stones and in the bushes.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for taking the time to review your stay with us. I was very disappointed to read of your experience while staying with us. This level of service is certainly no acceptable and has been corrected. I can assure you that I have addressed these issues with our Housekeeping, pool attendant and maintenance staff. We have also implemented more property walks for trash and acorn clean up due to the unfortunate weather and debris we experienced. If I can be of any further assistance please feel free to contact me at (210)490-9191 Sincerely, Kevin Masutani

This was an amazing place we arrived kind of late around 10pm we were tired the frond desk lady was so helpful she told me of great places to go as it was our first time in San Antonio .loved it will definitely go back

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for taking the time to review our hotel and staff. I am thrilled to hear you enjoyed your stay with us and found our staff to be helpful and friendly. Receiving feedback such as your means the world to us. We hope to see you back soon. If I can be of any further assistance please feel free to contact me. Thank you, Kevin Masutani

Dianne and Erica were so much more than just helpful. Extremely well educated on the specifications of the hotel. Even offered a discount due to the poor service we received at a different best western. The free continental breakfast was amazing. I couldn't have asked for a more well informed and helpful staff. (P.S. give Dianne and Erica a raise) tremendous high quality service. Thanks again for everything. Your newest customer, Jordan Slisz

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city. Receiving feedback such as your means the world to us. I am thrilled to hear Dianne and Erica provided you with exceptional customer service. I will be sure to commend them for a job well done. Thank you, Kevin Masutani General Manager

We brought 30 students with special needs to San Antonio for the weekend and stayed at this hotel. The staff was incredible in serving and caring for our group. Erica, at the front desk, made gifts for each one of our students when we left! That is service that you can't teach, it's a God given gift. Thank you to everyone at BW Hill Country Suites, you were amazing!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. It has been a pleasure serving you and your group. We hope that you will be allow us the privilege of providing accommodations for your wonderful group again in the future. Thank you, Kevin Masutani General Manager

In the land of Texas, there are many oddities. One of them is the turnaround. Extraordinarily frustrating frontage roads that can make even the most serene soul into a raving maniac. This hotel is on a frontage road. If you miss the entrance, you have to go further, get in the turnaround lane, make a U-turn to the other side of the freeway, and go back around again. There is no back entrance to this hotel from the WalMart area either. The parking lot of the Walmart will also make you crazy, because there are only a few entrances. You can't go behind the hotel to get to it. Again, you have to go to the frontage road and do the round about thing again. Despite this frustration, this hotel is a very nice stay. Quiet and updated and friendly. I have nothing negative to say about it. Park in the back though. There are more spots in the back and it seems safer to park back there. I tried to stay there again a few nights later, and it was booked.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We are glad you enjoyed your stay, and are sorry to hear of the frustration our entry has caused you. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. From everyone here we would like to say "Thank You". Sincerely, Kevin Masutani General Manager

My wife and I stayed here with two grandchildren as part of our annual "Grammie and Grandy Camp". We were in San Antonio to visit the Natural Bridge Caverns and Wildlife Ranch. The hotel has a great pool, which was a major criterion for our two grandkids. The rooms were fine, as was the breakfast. There are reasonable local family restaurants, which makes this a good choice for families.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
On behalf of all the staff, we would like to say "Thank You" for your wonderful review. We take pride in the work we do to ensure all of our guests have a great experience while staying with us. We hope your will allow us the privilege of providing future accommodations for your "Grammie and Grandy camp" in the future. Be sure to checkout our website for seaward and six flag package deals. We hope to see you again soon! Thank you, Kevin Masutani General Manager

this hotel was very welcoming and very laid back and made us feel at home. the pool and hot tub area is a major hit- very relaxing and enjoyable. the hotel rooms/suites are AWESOME and very large in size making for an extremely comfortable stay. the rooms seemed very clean, but the hallways carpet looked as if it needed a good carpet cleaning. we did not wake up in time for breakfast either morning. I will def return to this hotel.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank your for taking the time to review our hotel. We are glad you enjoyed your stay, and sorry to hear you missed our breakfast. I would also like to apologize for the hallway carpet issue your experienced. We are currently scheduled for a carpet cleaning to be done by the end of this month. We also hope to begin our hallway renovations soon. We hope to see you again soon! Thank you, Kevin Masutani General Manager

So, our a/c broke in our home and we wanted to stay close to home for one night. It was pretty close and the most affordable in our emergency situation. It turned out to be a pleasant stay. Friendly staff, clean room, good breakfast. And most importantly for us, the a/c worked great! We would stay again.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thanks for the outstanding review. From all of the staff to you, we would like to say "Thank You" for choosing the BW Plus Hill Country Suites. We hope to see you and your family here in the future and hopefully under different circumstances. I hope everything went well with your home a/c unit and thrilled to hear we were able to provide you with a cool, clean room and good breakfast. Thank you, Kevin Masutani General Manager

We always enjoy our stays at BW they are consistently VERY clean and comfortable places to stay and we had that experience here in San Antonio. We also enjoyed having the VIA bus right across the street to takes us to the River Walk fast and direct, totally awesome.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel. I am happy to hear you enjoyed the convineance of the San Antonio Via transport located near our hotel. Thank your for your brand loyalty and we look forward to serving you in the future. Sincerely, Kevin Masutani General Manager

I recently stayed here and had literally the best service n accommodations ive ever had at a hotel....dianne was fabulous. Answered all my questions and was super friendly .....kevin and i believe her name was erica was also really great because of them 3 ill be returning to this hotel very soon when i visit for thanksgiving thank all of you for making my experience there great.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Please accept a huge thank you from all of us here at the Best Western Plus Hill Country Suites! We were so happy to hear you had such a great experience. It means the world to us to hear when we have had a success. Thank your for your kind compliments. It is our pleasure to serve you. We hope to see you back soon. Sincerely, Kevin Masutani General Manager

The staff at this hotel are all so friendly and professional!! hotel was very clean, and I loved the homemade salsa (not for the faint of heart...it is HOTTT) and REAL eggs at breakfast!! The taquitos and cookies at evening happy hour are highly addictive!!!!!!!

The breakfast is awesome, the salsa is homemade by the staff and is excellent. All of the staff is helpful and cheerful, especially Dianne. She obviously loves her city and has many great ideas of what to do. In the morning, Kevin and Erica start your day of with a bright and sunny smile.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
On behalf of all the staff, we would like to say "Thank You" for your perfect review. We take pride in the work we do to ensure all of our guests have a great experience while visiting our wonderful city. Thank you for your the kind compliments towards our staff. I am so pleased to hear that Dianne provided you with friendly and courteous service. I will be sure to share your outstanding review with all of the staff. If you're traveling to our area again soon, don't hesitate to call us. Sincerely, Kevin Masutani General Manager

The hotel is located in a perfect area for what I required. Breakfast was alright, does need some more variety. My bedsheets were a little smelly and a few of my towels had hair still on them. Good thing that I travel with my own towels and I had them replace the sheets.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. This level of service is certainly not acceptable and will be addressed with the concerned parties. I am also sorry to hear our breakfast wasn't quite up to par. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. We are currently adding healthier options to our breakfast selection along with a few new breakfast items. Again, please accept my apology, and I hope that this hasn't put you off a return stay with us again. Sincerely, Kevin Masutani

manager didn't bother to call me after I was promised he would. Shower curtain was missing, grape stem and yogurt lid was left on floor and I stepped on the stem in the dark. Couldn't get internet to work but we were checking in late and left fairly early so didnt matter. Breakfast was nice and a good selection even though I didn't eat anything, it looked good.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
I would like to personally apologize for the inconvenience and miss communication you've experienced. I was not informed that you were expecting a call on my behalf. I do apologize if because of this miss communication you felt I was avoiding the situation or did not care. I can assure you that is not the case. Our guest are our number one priority. Therefore I was very disappointed to see your review and discover your dissatisfaction while staying with us. I wish that I was present and able to hear your comments and concerns which would have hopefully discouraged such a review on our hotel and me personally. The level of service you experienced is certainly not acceptable and will be addressed with the concerning parties. As for the smoking issue you have experienced, we are a non smoking hotel but unfortunately there are people who disregard our smoking policy and chooses to smoke within our rooms. I do apologize that the first room you received had a smoking smell. This issue should have been brought to my attention and properly treated. Again please accept my sincerest apology and If I can provide any further assistance, please don't hesitate to contact me directly at 210-490-9191.

Fabulous place to relax! Nearby all kinds of attractions to visit. Clean and relaxing! Plenty of parking. Wonderful full breakfast. Meet and Greet Monday through Thursday wine & beer & snacks. Great pool! Very friendly staff.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
On behalf of all the staff, I would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while staying with us. I am thrilled to hear that your enjoyed our breakfast and evening social! We have recently added several new items to our breakfast selection. Receiving a response such as yours means the world to us. We hope to see you back soon! If I can be of any further assistance please do not hesitate to contact me. Thank you, Kevin Masutani

It's clean, people are friendly, easy access and close to Fiesta Texas. The one draw back per the wife was hard beds. Me and the kids were good but she wasn't happy. Pool and hot tub was clean. Great parking. But over all good stay!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Charles, We are glad you and the kids enjoyed your stay. However, we sincerely apologize for the discomfort our bed may have caused your wife. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. From everyone here we would like to say "Thank You" for allowing us the pleasure of serving you and your family. Sincerely, Kevin Masutani General Manager

The staff at best western hill country suites is truly the best. They are super friendly and take time to help meet your every need. The breakfast was good and had several options. The pool and the rooms were clean and enjoyable.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Nicole, On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city. We hope to see you back soon. Thank you, Kevin Masutani General Manager

Our cruise group always gets together for the weekend once a yr. This yr we decided to stay here again after having our get together here last yr. It is a very nice hotel. The rooms are very nice. Breakfast is super. Hot breakfast including scrambled eggs, sausage or bacon, that is fried just right, nice and crispy, pancakes or waffles, cereal, bagels, etc. The hotel has a nice pool and plenty of parking. Lots of places close to eat. Shopping is also close. Popcorn in the lobby at night. You couldn't go wrong staying here. Erica, at the front desk is great.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Ms. Lovharvey, Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Erica is truly an assist to our team and I will be sure she sees your wonderful compliment. We look forward to welcoming you back to our beautiful hotel and our wonderful city soon. It is a pleasure having you group stay with us each year. Thank you, Kevin Masutani General Manager

Hotel well located in San Antonio for a variety of destinations within the city. i was there for a doctors visit and subsequent surgery for the second time in the last 18 months. Convenient to doctors as well as a variety of restaurants and shopping.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Tommy, Thank you for taking the time to review your stay with us. I am very pleased to hear that our hotel location was convenient for your visit. Please do not hesitate to contact us should you need any future bookings. Also don't forget to ask about our medical rates if you are here for doctor visits. Thank you, Kevin Masutani General Manager

I was here for a week, the breakfast is ok, the beds are comfortable. They have a pool,what is good in summer. We arrived early, and the person in charge made an effort in order to find a room for us. It is far from the down town, but it is fairly close to the airport. Any way by car the riverwalk is sbout 20 minutes From the hotel

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for taking the time to review our hotel. It was a pleasure having you stay with us and We hope to you again soon.

My wife and I checked in to begin our anniversary celebration. The check in was quick and convenient and we met the housekeeping staff on her way out of our room as she had just finished preparing it for our stay. We had a very nice stay and enjoyed the breakfast the following morning.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Kevin Masutani General Manager

the hotel was a nice hotel on the outside the rooms were nice and spacious. The kids loved the pull out couch that they got to sleep on. The cleanliness i was very disappointed with, Housekeeping left a dirty towel hanging over the shower as well as a tossed dirty towel in the closet. When we pulled out the couch we found old food bags and trash under the couch. It was gross...

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Hill Country Suites. We apologize for any issues you may have had. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn their experience around. We encourage all of our guests to inform staff of any and all issues so it is possible to correct it in a timely manner. Please don't let your previous stay leave you with a bad impression of us and let us make it up to you. Kevin Masutani General Manager

We had a great time here in San Antonio. The staff was always super friendly and helpful it wasn't right beside fiesta Texas but we'd stay here again they were wonderful! Highly recommend! Just don't head to fiesta Texas during traffic times. Breakfast was great and happy hour was also awesome. We were headed out one night and they were baking fresh cookies the manager left some in our room for us BC we were gonna miss out. Sooooo nice!!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Stephanie, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. It was a pleasure to have cookies brought to your room. We are thrilled to offer an evening social and I could not see your lovely family missing out on our fresh baked cookies. We hope to see you back soon. Don't forget to ask about our six flag or seaward package deals for your next visit. Thank you, Kevin Masutani General Manager

The hotel was great. My husband and I stayed one night for a business trip. It was clean and it has plenty of room. It was not cramped. Loved the breakfast options. Loved the microwave and fridge. The only complaint we had was the fact that the toilet was very close to the ground. It was short. I was clean and functional, just short. We just found it odd.

My lease ended at my old place, and as my luck would have it, the new place is running " a bit behind schedule," with no move in date as of yet. This would be stressful if I was by myself, but I have my young daughter with me as well. My first contact at this hotel was with Diane, the girl at the front desk. She was cheerful, sympathetic to my situation, and knowledgeable about what my options were. She paid extra attention to my daughter, making her feel like a VIP! Diane went out of her way to come up with options for me so that I had different ones to choose from, instead of feeling like I had to take only one option. She even contacted Kevin, the hotel's general manager, who seemed genuinely concerned with my comfort and satisfaction. We are in a suite with 2 queen beds in it that are very comfortable, with fluffy pillows that offer good support. The breakfast is a hot breakfast with a ton of tantalizing choices that are tasty and appealing, even to a young child. in the evenings, they have a reception that is free, with cookies and snacks to compliment the free beer, wine and sodas.But the most noticeable thing about this hotel is the amazing staff!!! They are all so nice and helpful, always with a smile on their face to greet their guests. I really do feel more like I am on vacation instead of in limbo between houses!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Nicole, Please accept a huge thank you from all of us here at the Best Western Plus Hill Country Suites! We were so happy to hear you had such a great experience. It means the world to us to hear when we have had a success. All comments are worth reading and learning from, even the good ones. Thank you again and we hope to see you back soon. Kevin Masutani General Manager

Checked into this hotel and I was surprised with the level of customer service this hotel provided. The staff was by far the most helpful and caring staff I have ever encountered. I arrived in San Antonio several hours earlier then expected. So I took a gamble and tried to check in early. My room was not ready when I arrived at 9am however the front desk agent Erica spoke with housekeeping and had a room ready for me within 15 minutes. My room was very specious and clean. Best thing about this hotel is that they offer an evening reception at no additional cost and a Full hot breakfast that won't let you down. The free beer, wine and snacks were a surprise and a great addition. The level of care this staff puts into this hotel is exceptional. I'm not surprised this place is so well maintained after meeting this staff!the staff treat this hotel like it's their home and they welcome you with open arms. I'll be coming back to San Antonio in a few months and I already have my return reservation set. This Best western is the hotel my family and I will stay at whenever in town.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Mr. Ferreira, Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our beautiful hotel and our wonderful city in the near future. Thank You, Kevin Masutani General Manager (210) 490-9191

The staff is always friendly and professional, the lobby is nice, there is a complimentary "happy hour", and the rooms are comfortable. Further, the hotel and rooms are very clean and the location is great. Walking distance to 2 fast food restaurants as well.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Ms.Beverly, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again soon. Thank You, Kevin Masutani General Manager (210)490-9191

Planned a weekday trip to get away and from the beginning this place was awesome. We checked in after midnight the first of the week and the lady who was working was great! Gave us lots of places to go and even offered to print directions. The next morning we came down to a mouth watering breakfast. Fresh eggs, beans and tortillas! Great service! The rooms were comfy and quite clean. And the ladies who cleaned the rooms were pleasant. The manager a guy from Hawaii, cant remember his name, gave us good conversation and he told us he recently became manager but seemed like he was manager for years. This will be the hotel we stay at when coming to San Antonio!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Angel, Please accept a huge Thank You from all of us here at the Best Western Plus Hill Country Suites! We were so happy to hear you had such a great experience. It means the world to us to hear when we have had a success. All comments are worth reading and learning from, even the good ones. Thank you again and we hope to see you back soon. Kevin Masutani General Manager (210)490-9191

This hotel is seemingly nice on the surface (granite counters, modern linens, free brkfst, etc) but when I looked closely, the fan and headboard were very dusty. I was able to write "hello" with my finger on the headboard (see pics). It makes you wonder if the room is really clean or just fixed up to appear like it is. On the plus side, the hotel is very close to major highways, and walking distance to a Walmart and fast food.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Dear Valued Guest, Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention/displayed in your review. This level of service is certainly not acceptable and will be addressed with the concerned parties immediately. Again, please accept my apology, and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 210-490-9191. Kevin Masutani General Manager

Terrible place. Not a plus. Room smelt of smoke. Toilet did not flush properly. Would not give you proper bedding for the sleeper couch. Called to ask for extra bedding - they claimed they don't have any and it was not their problem. Sleeper couch was a joke - extremely uncomfortable. Mattress is so thin, u can feel the springs. Will not stay there again. One plus - Breakfast was good.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Roopa, Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review especially the poor service you received as a result. This level of service is certainly not acceptable and will be addressed with the concerned parties. Again, please accept my apology, and I hope that this hasn't put you off a return stay with us again. Thank you, Kevin Masutani General Manager 210.490.9191

great place. very friendly staff. loved the waffles at breakfast. Hit tub could be a little warmer. easy access to highway and attractions. very quiet. Walmart right next door was nice. fridge and microwave in room.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Hotel located near highways and convenient. Average room with mini fridge and decent mattresses. Bathrooms need updating. Found a spider in our tub. Great breakfast options but get there early for a place to sit.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Dear Guest, Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Hill Country Suites. We apologize for any issues you may have had. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn their experience around. We encourage all of our guests to inform staff of any and all issues so it is possible to correct it in a timely manner. Please don't let your previous stay leave you with a bad impression of us and let us make it up to you. We are currently preparing and planning for restroom upgrades and hope you will return to enjoy our future changes. Thank you Kevin Masutani General Manager

Located right off highway but no noise. Very reasonable price. Very friendly staff and breakfast bar was wonderful with real plates and cups. food was not powdered eggs and bacon was plentiful. Very good breakfast bar.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Dear Valued Guest, ? On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city. Thank You, Kevin Masutani General Manager

Even though it is on the access road of 281 the rooms are very quiet. the Staff is very friendly also the complimentary happy hour (beer, wine for free) is quite a delight, no need to leave the hotel for a relaxing drink.

BWHCS, Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We are happy that you had a pleasant stay and please come see us again!

Great hotel, location near the airport. Helpful staff, clean and comfortable room. We'll stay there again next time we're in San Antonio. Great breakfast and the staff was one of the best we have experienced. We have recently retired and are traveling around to see the country. Best Westerns have been our choice for most of our stays and this one was exceptional.

We booked a room with 2 queen beds online, but when we checked in last Saturday night, we were told the reservation shown on the hotel booking system as one King bed. Unfortunately, there was no room with 2 queen beds left, which would create much inconvenience for our family. The front desk staff Dianne was very helpful, she called her manager Jeff who authorized to upgrade us to the only room left at that time - Apartment. The room was so spacious and comfortable. It made our weekend in San Antonio an unforgettable one. We were very impressed with Dianne's excellent customer service and Jeff's great help!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
kjiang2016, Thank you so much for the review and we are so pleased that you enjoyed your complimentary upgrade to our Presidential Suite and that it made your weekend to San Antonio an unforgettable experience. Dianne continues to make all of our guests stay a pleasant experience and is an asset to hotel. Thank you so much for choosing us and do hope when traveling back to San Antonio, you will choose us again. We sincerely value your business. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

We enjoyed our stay very much. The hotel had everything we wanted and more! The room was clean and spacious. We used the hot tub and loved it. We really appreciated the 5:00 - 7:00 reception in the lobby with beer, wine, pop and snacks, that was a nice surprise! The breakfast was excellent, as well. We will stay here again if we return to San Antonio. Thank you all for the great service!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Patricia K, Thank you for reviewing our hotel. We enjoyed serving you while staying with us. Your reviews are very important to us. We look very forward to your return one day and sincerely value your business. Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

My wife and I travel all over the country and we stay in a lot of hotels and different brands. Jeff, the General Manager made an everlasting impression on our stay and will make us stay at Best Western brands more often. Jeff was professional, courteous and you can tell he loves his job and that persona definitely transpires to his staff. The hotel was very clean and the staff went the extra mile to make our stay a great experience. They even offered a social reception in the evening with beer, wine and finger foods which was an added bonus. If your looking for a nice hotel with an affordable price, look no further than the Best Western on Hwy 281 and 1604 Loop.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
hikingtexas, Thank you for taking time out to review our hotel and for such kind words regarding myself. I am so pleased that I made an everlasting impression on your stay and I truly do appreciate the kind words. Thank you for staying with us and we look forward to your arrival back one day soon. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

Stayed for a few nights and the front desk staff was amazing and very accommodating. Clean rooms and average breakfast. Location is outskirts of San Antonio. Close and walking distance to many shops and restraunts.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Patricia B, We want to thank you for taking time to review our hotel and staff. We are so pleased that you enjoyed your stay and do hope that when traveling back to San Antonio, you will choose us once again. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

Comfortable stay at Best Western. All the amenities you would expect. Access to motel is challenging with the freeway and frontage roads. Excellent selection at breakfast. 1st class exercise equipment.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Brian & Angel R, Thank you for taking time out to review our hotel. We are so pleased that you enjoyed your stay. Yes, all of our fitness equipment is new and so pleased you enjoyed it. we sincerely value your business and hope to see you again one day soon. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

I would not stay in this hotel again. Upon arrival, the lobby area looked really nice and updated and like you couldn't wait to see your room. Unfortunately, the crisp, new, pristine look stops right there! We were assigned a room and when we walked in paint chipping on walls and the bathroom had not been cleaned. There was previous guest hair in tub, on tub walls and all over the tile flooring in the bathroom! I was disgusted and should have left that second, but booking on Expedia I was unsure if we would get money back. In addition, the pictures are very deceiving. The rooms are not crisp nor inviting, but dreary and dim......nothing to make you want to stay and relax a bit in them. The hotel looks like it had a half hearted remodel attempt and they got tired along the way or ran out of money to continue the effort passed the lobby.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
kfeb45, I want to thank you for taking time out to review our hotel and apologize that your expectations were not met. We are currently still going through a hotel refresh with all rooms being painted. We do value your feedback and thank you again for being our guests. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

The customer service in this Hotel is second to none. They all know me by name, and Kevin is the Rock Star who continues to drive me back into this place every time. There is a pool outside, and also continental breakfast. Oh did I also mention that they do treats and beer for Happy Hour? Forget stopping by for a drink, go grab a beer and some egg rolls and rest in your room after your long meeting.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Derwin J, Thank you for reviewing our hotel as well as recognizing Kevin for a job well done. Kevin continues to make a superb impression on all of our guests. Kevin is definitely a gem and asset to our hotel team. Thank you for such a great review of our hotel and sincerely value your business. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

After moving hotels 2x due to spring break noise, we wetr so happy to find a peaceful place to sleep. Best Western staff were very friendly and polite. Breakfast bar was good and even included Texas shaped waffles. Even though it was full of families with kids, it was very quiet and restful.

Took a trip to San Antonio and decided to stay at this hotel. They were doing a few renovations but it wasn't anything that was distracting. Hotel staff was very helpful and very timely when asking for request of new towels and an ironing board that wasn't in our suite. We stayed two nights. The rooms were very nice and house keeping maintained the cleanliness throughout our stay. Breakfast wasn't amazing but it did the job. Overall, very good experience and would book with this hotel again.

We stayed in the hotel only one night. I had taken my daughter and grandchildren on a trip to the Missions of Texas. We were very tired after a day of sightseeing. All the kids wanted was to swim and relax. They thoroughly enjoyed the pool and especially the hot tub because it was a cool night. There was lots of hot water for us all to clean up after. We all slept like a log even though there was a problem with the hide a bed. Breakfast was wonderful as well..

Overall room was great, housekeeping could be a more diligent in preparing the room for use. Appliances were difficult to get working. Breakfast was excellent with variety of choices. Lady at check in was helpful explaining and enrolling me in rewards program.

Location was great, service was fantastic, breakfast was very nice, and the lobby area was very clean. Our room however seemed very musty, had air freshness around the room to try to cover the smell, and just seemed that it had gotten a very speedy cleaning job before us. Messages written on the mirror were still visible when we took hot showers, blanket for the sleeper was very dirty. It was ok for a cheap one night we booked through Priceline but if all rooms were similar to ours they could use a good clean and refresh.

Very happy with location and cleanliness of hotel. There is a Walmart directly behind the hotel which you can walk to as well as a selection of restaurants. For getting around without a car there is a bus stop directly outside, and hotel is very close to the airport. Staff are extremely friendly and helpful and they do a lovely reception with beer, wine, cookies and little appetizers in the evening on the weekdays. We had a Jacuzzi Suite and would definitely recommend upgrading if it is available, however there is lovely pool and Jacuzzi at the rear of the property.

I am a frequent visitor to San Antonio and unaware of my travel dates. The staff has always been very helpful in accommodating me. Kevin has been working there for several years and remembers me. This is a well run hotel. It is clean and safe. The breakfast is above average with a nice variety. The staff keeps the area clean.

The employees that checked us in were very nice. The room was just as described on their website. Except for cleanliness of the room. It could have used some updating, although I don't mind old as long as it's clean. It looked like it had only been vacuumed in areas that were easily reached with the vacuum cleaner and no attempt was made to move anything or vacuum beneath anything. There was some type of goo on both walls each side of the toilet. Good thing I always travel with some type of cleaning supplies. The last issue with the room was when I pulled out the blanket from the "sanitary" case it was in, there was long brown hair all over it. "Gross". I called down to the desk and they exchanged it for me. They had an outdoor pool that we were hoping to be able to swim in, but it was not heated so we decided not to. My daughter did enjoy the hot tub. The complimentary breakfast was decent and the lady in charge was working hard to keep everything stocked. You could make your own waffles and the eggs, sausage, bacon & biscuits were nice & hot. Lots of non hot choices as well. Yogurt, cereal, danish,fresh cinnamon rolls, toast bagels etc. 12 minutes to the Riverwalk, 30 minutes to Sea World. Other than the cleanliness issue in the room, staying here was a good experience.

We were very happy with our stay at this hotel. I was very nervous as were unfamiliar with the area. We had many options and were nervous to choose the right one. We loved staying here mostly because the staff is so friendly and we felt like we had the whole hotel to ourselves in the evenings. We let the kids play out in the pool and hot tub. Enjoyed the snack time with free snacks. Breakfast was a little crazy the first morning. I felt like the food wasn't being stocked fast enough and it was a little awkward hanging out and waiting for everyone to get fed so the second morning we decided to skip out on the "free" breakfast and head out to get it somewhere else so we didn't have to deal with that again. The room was nice and roomy and everything worked mostly. The closet door was off the hinge/ track and just left to just lay propped up. There was places that could have been cleaner if someone would have slowed down and checked (even out in the hallways and elevators too). Our beds were super squeaky the first night so we complained in the morning to see what could be done. We were told that they have no other available rooms to fit our needs but would send maintence to check it out. I decided to not let it ruin our family vacation and it was just one more night of having to deal with squeaky beds if they don't fix it. I went to check out the next morning and the manager mentioned they replaced the mattress/box spring with completely new ones since they didn't have any extra rooms. I mentioned that I realized it didn't squeak all night and thanked him! Overall our stay was great. It was a nice safe area. Within driving range of our trips to The Alamo/ River walk, San Antonio Zoo, Natural Bridge Caverns and Natural Bridge Wildlife Safari.

After arriving to my room and realizing that we were assigned to a different room type (King Suite) than what I had originally requested I went to the Front Desk to ask why. Agent, Lindsey seemed uninterested to hear. She had to call her front desk manager Kevin. After speaking to him she said there was nothing she could do because the room type I had originally requested (King Suite with Jacuzzi) and got approved by the property manager Kevin two months prior to my arrival was no longer available. I attempted several times to show her my confirmation letter but she didn't even care to even look at it. If you receive a confirmation letter that the actual MANAGER sent you there is no reason why it shouldn't of been honored. I understand it was not the front desk agents fault but she didn't even apologize for the inconvenience. Being a front desk agent myself, I know that a simple apology goes a long way. Even after the room type I initially requested was unavailable she still charged me the price for that room type and told me I had to wait until the next morning to talk to the manager. The next morning I was only able to talk to the front desk manager Kevin, which I would have preferred to hear back from the actual manager Jeff that I had originally spoken to in the first place to know why his confirmation letter meant nothing. VERY UNPROFESSIONAL WAY TO HANDLE A PROBLEM THAT WAS CLEARLY A MISUNDERSTANDING ON THEIR SIDE, NOT MINE. Since the room type I had requested was not available I was placed in a King Suite, which I was not impressed with. Room needed a lot of work done (pictures provided). Phone did not even work in the room, no dial tone (yes, it was connected). Attempted to call the front desk several times from my personal phone and no answer, went to the front desk and couldn't find a receptionist to report it to either. The day of my departure, housekeeping knocked several times between 10am-11am to see if I was leaving yet? (check-out was until 12 noon).It was just an unfortunate experience and ruined my planned trip for my wedding anniversary.

Caught on fire had to leave and still pay. Fire alarm went off and i ignored because it was ringing then sounded like it was shut off after a few times. This repeated until another guest was yelling fire at 2 am. Busted in my room. It was just unfortunate. No refund was given at the desk.

Room were very clean and spacious. One of the nicest best westerns we have stayed with. Breakfast and many selections and was changed daily. What really makes this hotel so wonderful is its staff. Everyone is extremely helpful and polite. Kevin is the BEST! He printed us maps with highlighted directions and recommended so many things to do and places to eat. He even took the time make a list of MUST DO things in San Antonio. This hotel and staff has surpassed my expectations. I Highly recommend visiting this hotel!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
KSFerreira, From all of us here at the Best Western Plus - Hill Country Suites, thank you for giving us the opportunity to serve you while visiting San Antonio. We absolutely strive for 100% guest satisfaction and looks like we are meeting that goal with your informative review. Nothing makes me prouder of my staff and management team when reading reviews such as yours and all of our hard work is paying off and allows our guests to have a superb guest experience while away from home. We truly value you as our customer and do hope that we can provide you with the same caliber of service in the future. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

A friend suggested this BW or LaQuinta for our needs while in the area. We chose this facility because we like to accumulate our BW points for perks. Sure glad we did, this motel was extremely nice (probably best BW we've staying in during our years of travel). Everything very clean & fresh. Large comfortable, quiet room & breakfast was a real treat with REAL plates & glasses. Nice variety of food & presentation was quite pleasing. Would certainly stay here again.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Linda J, Thank you for taking time to review our hotel and staff. We know you have a choice when choosing a hotel and we are very pleased that you chose us. Thank you for being a Best Western Rewards Member and maintaining that loyalty to our hotel brand. We are very pleased that your stay was to your satisfaction and look forward to your return one day. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

The staff at the Best Western Plus in San Antonio are amazing. The rooms are clean, the internet is fast, and the breakfast is a good way to start your day. If you are into working out there is a facility for that, if you are into swimming there is a pool. If you want to relax they have a hot tube. I jokingly say to my wife that this is my home away from home.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
James W, Thank you for the review of our hotel and staff and we are so pleased that you enjoyed your stay. We want to also thank you for your continued business and value your loyalty to our hotel. We are proud to be your "home away from home". Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

We stayed at this hotel and it was very easy to get in and out. It was located near to what we wanted to do and the staff bent over backwards to help us. We had a small key/lock problem that they handled most efficiently and quickly. We will stay again

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Paul T, From all of us at the Best Western Plus - Hill Country Suites, thank you for taking time out of your busy day to review our hotel and staff. We sincerely appreciate your business and do hope you will choose us once again in the future. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

Rooms are spacious, Breakfast is great and best of all the staff is friendly and very detailed. The front desk really make an effort to get to know you. This is my second time staying at this hotel and surprisingly I was remembered and greeted by name. I thought that was very impressive and showed how honest and caring this hotels staff is. I will definitely be coming back again!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
KlausMich, Thank you so much for reviewing our hotel and staff and we are so pleased that you stayed with us again. We have a sincere passion for the business and our objective of providing exceptional customer services is reflecting on our guest reviews. We look very forward to your return one day and thank you once again for the review. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

While there were some initial problems, everything was handled very well and beyond my expectations! The breakfast was hot and tasty and the service was very good. I really enjoyed the complimentary beer/wine and snacks!!! I would absolutely stay at this hotel again. It was a great value for the money!!!

The staff was great. The rooms were clean, and neat. Price was fair. The internet was very poor. When I could connect to the internet I was kicked out often or was unable to connect to some links. (News, banking) The problem was reported and was told they knew of problems but they didn't know what to do. Was told that Mac users commonly had problems.

We stayed at this hotel for a one night on NYE. We didn't stay in the room for long it was mainly for us to sleep but the room was very big and the beds were soft. Our room was very clean and my only draw back would be that the shower/bathroom was a little outdated. There was a great free breakfast with eggs, bacon, biscuits, gravy, waffles and cereal. They even had fresh popped popcorn when we checked in near the lobby. If you do not come into San Antonio via 281 South then the hotel is a little difficult to get to but once you figure it out its not too bad and is actually in a great location near tons of restaurants and activities for everyone.

We paid a premium price for our jacuzzi room for three nights. First day we left mid morning for shopping and sightseeing. We returned about 4:00 pm and found our room untouched by housekeeping. Desk clerk offered to "call someone" who could come clean the room. Not knowing how long that might take, we opted for just a fresh set of towels.

Was assigned two rooms the first night. Keys didn't fit. The garbage was not removed on most days, also sink, toilet, shower not cleaned. The beds were not made on two days. Dirty dishes left in room. Told them phone was broken, never fixed.

Excellent breakfast with fresh eggs scrambled and beans and tortillas to eat with them OR sausage and biscuits and gravy OR waffles AND various brands and flavors of yogurt, not just one flavor, cereals, and the normal coffee and juices. Very nice beds, great TV reception and variety, front desk went beyond the call of duty for 3 situations. Bed very comfortable, TV picture and selection excellent.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for taking time out of your busy day to review our hotel, amenities and staff. We are so pleased that you enjoyed your stay and we appreciate the feedback you provided for our prospected guests. We are very pleased with our breakfast offering and we thank you for recognizing the most important meal of the day. Thank you for spending the holidays with us and we look forward to you returning one day. Thank you again for a descriptive review of our hotel and staff. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

First, you can not find this place or get to it easily. Second, the girl who checked us in did not know how to use a BW gift card and she took 20 minutes to get us our keys. Next, when we opened the door to our room, we found it full of stacking chairs and other meeting room equipment. So - she "upgraded" us to a suite. It was NOT clean. the carpet in all the public areas is filthy and in our room - the sliding doors to the closet do not work. There is gross stuff inside the fridge. There is something strange on the floor under the sinks in the bathroom. The lamp shade in our bedroom was torn. We were invited to a Manager's receptions at 5:30 pm - but by 5:50 pm - it is still not set up. There is supposed to be beer, wine and "snacks" which turned out to be cookies. This place is poorly run. It is dirty. It is not worth the $100 bucks we are paying! I am so disappointed and upset. We often stay at Best WEsterns and have never been to one so awefull. I tell you - find somewhere else!!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We want to thank you for taking time out to review our hotel and staff. We strive for 100% guest satisfaction and looks like we fell short of our goal on your stay. Your first room given was a room that was out of order for storage due to an event in our meeting room and this was an oversight on our front desk agent. I did authorize our desk clerk to give you a complimentary upgrade to one of our premium guest rooms for the inconvenience. Again, thank you for your feedback. Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

Have stayed here twice now. Location is very busy but has anything you could possibly need. Lots of restaurants and shopping. Walmart right around the corner. Access can be tricky and traffic heavy at times. All the rooms are suites, are nicely decorated and roomy. I will most likely stay here again and advise you check it out when in the area.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Mikel K, Thank you for reviewing our hotel and thank you for being a return guest. We know you have a choice when choosing a hotel and we re so pleased that you chose us. Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

I was in town for a family reunion, We had lots of family and friends asking for directions, recommendations on places to eat, shop...etc the front desk agent Lindsey was SO HELPFUL!! If it was not for her our stay would have been way more complicated. She was able to assist with reservation changes and many more questions on rates and taxes..etc Because of her I will definitely be coming back to this hotel.

Nice place to stay for Stone Oak area of San Antonio. Room was clean and spacious, comfort of bed was OK, breakfast was a step above the average. Lots of dining choices within 5 minutes, reasonable to get in & out. Would definitely stay again when in the area.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Charles S, Thank you for your kind and descriptive review of our hotel and we look forward to your return one day. We sincerely value you as our guest. Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

Excellent location for a Northside stay in San Antonio. Good warm breakfast. Friendly staff. Very clean overall. Surprised at how low their rates are. Very easy access to Downtown, about 11 miles. Very strategic location.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Juan F, Thank you for reviewing our hotel and our market. We value your business and especially your feedback. Thank you for being our guest and hope to serve you again very soon. Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

was nice stay. Am a heavy coffee drinker so had to keep asking house keeping for more. No blankets for bed but luckily bring my own due to past experiences. Nice breakfast spread but I'm not an early morning person so didn't partake

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We want to thank you for taking time out to review our hotel. We are so pleased that you chose us for your Thanksgiving holiday. Your feedback is very important to us and we use this information to improve and provide a better guest experience for our guests. Thank you for being our guests and hope to see you soon. Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

This place was conveniently located, and had a room with 3 beds, but I wish we had stuck with something familiar. The staff was friendly and the coffee was hot! There was no bedding in the room for the couch, so I went down to get some. I was given a couple mismatched sheets and told that was the last of their bedding and they had no more! what?? The 2 queens were thin, noisy mattresses with zero support. Most of us had a terrible night's sleep. The kitchen was a great feature, but we didn't need it this time since we just came to sleep. The bathroom was large and had 2 sinks- great for large families. The free breakfast was ok, but since we are GF, there were minimal choices. Breakfast tacos was on the menu, but only four tortillas. Overall, it was what we paid for, but we won't be back.

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Amanda N, I want to thank you for allowing us to serve you over the Thanksgiving holiday weekend and appreciate your feedback regarding your stay. Typically, our bedding for our sleeper sofas are on request but due to the sold out holiday weekend, we did run out of sleeper sofa sheets and we do apologize for that inconvenience of having mismatched sleeper sofa sheets. When it comes to our mattresses, it's tough to please all because of a variety of comfort levels and we do apologize that it did not meet your expectations. We will look into adding more gluten free items on our breakfast offering. As a hotel manager, we never want to hear that you will not be back but we are very thankful that you did give us the opportunity to serve you and your family during the Thanksgiving holiday. We sincerely value your business. Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

it was a very quick business trip. Everyone made it very pleasant. I had extra people with me they were treated very well. We especially liked the waffle iron at breakfast in the shape of Texas!!!! Did not get to use the Fitness center but it looked user friendly.

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Roy Lee H, Thank you for allowing us to serve you and your colleagues during your business trip to San Antonio and we are pleased that your stay was a pleasurable experience. We do hope when returning back to San Antonio, you will stay with us again so we can make another great impression. We know you have a choice when selecting a hotel and we are pleased that you chose us. We sincerely value your business and we thank you for that. Respectfully, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

We enjoyed a weekend getaway in San Antonio. The hotel was good and the lady that helped us at check-in was very friendly. We originally had a problem with our room lock, but she fixed it right away by getting us into a different room.

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Travis W, Thank you for taking time out to review our hotel and staff and we do apologize for the inconvenience you encountered with your door lock at check in. I am so pleased that we had another room to move you to while we address the lock in the first room. We are so pleased that you enjoyed your stay and look forward to your return one day. We sincerely value your business and thank you for being our guests. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258

This was a very short business trip to the area. I arrived a little late however the staff was very kind to assist me with a couple items I needed. The hotel is very comfortable, clean and welcoming. Housekeeping team was very kind. I would return for certain and this location is great if you need to be fairly close to the airport and restaurants.

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We want to thank you for reviewing our hotel and staff and do appreciate the feedback so our prospected guests can make a decision of where they want to stay. Your feedback is very important to us so we can learn from our opportunities and reward those employees who make a positive impression on our guests. We look forward to serving you again and do hope you will stay with us when visiting San Antonio for business or pleasure. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258 (210) 490-9191

We went in and the dirty bathroom with hair in the shower and floor. The sheets had not been changed from the previous guests. In two days they did not clean the room. Lack supervision. When I put my complaint the manager was interested in solving the problem. too bad the Internet. Not recommended.

Best W, Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Ismael, My name is Jeff Vienne and I am the General Manager of the hotel and I would enjoy the opportunity to hear from you and discuss your experience more in detail. I can be reached via telephone or email at (210) 490-9191 Ext. 5127 or jeff.vienne@vue-hotels.com. Your feedback is very important to us as we do strive for 100% guest satisfaction and would like to address all issues and correct the issues so we can improve on our mistakes. I do want to take this opportunity to apologize for your unpleasant stay and do hope that you will give us another chance in the future to make it right. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258 (210) 490-9191 Ext. 5127

My wife and I came to San Antonio for a doctor appointment and chose this hotel because it was near his office. We found a very caring and competent staff. The hotel common areas and rooms were very clean and comfortable. The full breakfast was much appreciated. We plan to stay here on future trips to San Antonio, TX even if it means having to drive across town (and I hate San Antontio, or any big city, traffic.

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We want to thank you for taking the time out to review our hotel and staff as we use our guests feedback to either learn from our mistakes or to share positive feedback such as yours with my staff to reflect on a job well done. We do hope when traveling back to San Antonio, you will stay with us again. Thank you for your business. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258 (210) 490-9191 Ext. 5127

This place is the best place to stay friendly staff very helpful.We are definetly staying there again.They even looked up some places for us and gave us great easy directions.Plenty of restaurants,grocery stores easy access to freeway

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for reviewing our hotel and staff. We understand what it's like to be away from home so we work hard to make your stay is as pleasant as possible. We know you have a choice when choosing a hotel and we are so pleased that you chose us. We look forward to your arrival back one day and thank you for the kind words. Thank you for your business. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258 (210) 490-9191

Overall the hotel was very well kept. the staff from the front desk to the breakfast personnel were very attentive. The location was near restaurants, and other place should we have need anything. Keep up the outstanding work made us feel at home.

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for taking time out of your busy day to review our hotel and staff. We do work hard to ensure that your stay was a memorable experience and so pleased that you enjoyed your stay. We enjoy hearing the word "outstanding" from our guests and motivates us even more. Thank you for being our guests and do hope you will choose us once again when visiting the Alamo City. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258 (210) 490-9191

We stayed in this hotel in July and had housekeeping issues. I mentioned these to the manager. He wrote me back later and assured me those problems have been resolved. We decided to give them one more chance and stayed in October. The service was great and we had no problems with housekeeping. Great location and the staff is very nice. I would recommend this hotel.

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
I want to sincerely thank you for giving our hotel that 2nd chance and remember our conversation with regards to trying us one more time to make it right. We are very pleased that your October stay was a much better experience than your July experience. We sure hope when traveling back to san Antonio, you will choose us once again. Thank you for giving us that 2nd chance and sincerely value your business. Sincerely, Jeff Vienne / General Manager Best Western Plus - Hill Country Suites San Antonio, Texas 78258 (210) 490-9191

The property is nice. The breakfast use to be good but is now just ok. They have a problem with this place with vehicle break ins. The police informed me it is a big problem here. You think they would maybe want to put security on site!!!!! I guess they don't care!?

We checked in and the hotel looks and smells nice. The pictures you see are what you get. We get to our room and it clearly says 'non-smoking'. We walk into what smells like smoke. We are tired and didnt want to complain. Woke up at 6am to what now smells like a bar in our room? Other stayers on our floor were complaining of the same thing. :( other than the smoke smell it was a nice stay.

Accomedations and service were great but the wifi srevice in the room did not fumction properly. I had to go to the lobby to obtain proper reception. Location for the purpose of this trip was excellent. The staff were friendly and courteous.