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SureStay Plus Hotel by Best Western San Antonio Airport, San Antonio

11355 San Pedro Avenue, 78216-3121, San Antonio, United States - See on a map
SureStay Plus Hotel by Best Western San Antonio Airport - Welcome to the SureStay Plus Hotel by Best Western San Antonio Airport! The SureStay Plus Hotel by Best Western San Antonio Airport is ideally located in the center of San Antonio. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Touch down at the SureStay Plus Hotel by Best Western San Antonio Airport, with comfortable accommodations at an affordable rate near Blossom Atlantic Center. Located just off the I-410 and Highway 281 intersection — and convenient to downtown attractions like the Riverwalk and The Alamo — our hotel is less than a mile from the San Antonio International Airport. Take a swim in our outdoor pool, and enjoy breakfast before heading out.

SureStay Plus

Hotel by Best Western San Antonio Airport

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 276 guest reviews
NOTE ISSUED
Excellent
58
Very Good
63
Average
81
Poor
25
Terrible
51
REFER TO NOTICE
Business Business
44
Couples Couples
67
Family Family
101
Friends getaway Friends getaway
16
Solo travel Solo travel
42
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Hotel"

5
User 23/08/2019

Augustine was great a very nice and positive employee. The stay at the hotel was super comfortable and relaxing. A great 5/5 experience. Would recommend to a friend without a doubt. Thank you for everything!

"Excellent service"

5
User 23/08/2019

The man at the front dest his name is Augie he was a super nice guy very polite great customer service I had a great stay he was very helpful answered all my questions. Will come back ! For sure the breakfast was very good the room was clean very nice place

"Nice place, great price!"

4
nontexan, Texas 20/08/2019

This was our second visit. Located near the airport runway. A little tricky to navigate to, but the hotel is nice. Clean, plenty of parking and fairly quiet. Hotel staff is professional and courteous. Breakfast is good. Price is very good. This hotel is an excellent value.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"best place ever"

5
User 11/08/2019

we checked in late the stay was great the housekeeping was good the front desk was super nice Robert and Jeanette did everything the could to make our visit nice we where here for family vacation the rooms are nice big and clean the new breakfast area is beautiful and nice close to the airport too the shuttle this morning and Robert got me there even helped me unload my stuff and walked me to the door I just has hip operation I wish there was more people like this will be staying again

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Monica Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Gross - Not worth the price"

1
lovelyladytx, Dallas, Texas 12/07/2019

I booked in order to save a few $$. Big Mistake. I will never do this again. Paid $109/night, prepaid. At check-in was told a $100 CASH deposit was required. I literally had to go to the ATM to get this or they would not check me in. Room was unclean, floors had not seen a mop in quite some time. 9am I had to take a used bath towel to the front desk before they would provide a replacement. This is because housekeeping doesn't arrive until 10am and they clearly dont trust anyone. Felt like prison.

hk541, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Lovelylady Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Nice place"

4
cds72, Alice, Texas 27/06/2019

Stayed here for two nights during our convention. And I will say everything went great. Stayed in a king room and it looked remodeled from the Super 8 it used to be. Dark Hardwood floors, 35" Samsung tv, bathroom was in a room all its own with the toilet and shower/tub, and the sink was in the main room. King size bed was comfortable and I slept great, however bed is a little high off the ground, so get a running start. Microwave, small fridge, and good a/c make this a place well worth the chance and price was great too. Small pool for the kids, but no exercise room, not a deal breaker. I would stay here again. Hotel is a little trick to get to,and for a hotel near the airport it was pretty quiet.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Interview"

5
Travel55567028714, McAllen, Texas 27/06/2019

I stayed over the Stay Hotel as part of the Best Western Rewards program. The price was right as I was only staying in town for 2 days. The location was down the street from my future employer and off 281/San Pedro. That area is full of restaurants and near North Star Mall. Also the Airport is right across the Freeway.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Location, location....."

3
9801atx, Austin, Texas 18/06/2019

...is the main reason it doesn't score higher. It's basically at the end of the runway, so we did hear virtually every plane taking off and landing. Our room was on the front side. I will say the staff were great and accommodating, the free breakfast was convenient and good. The property is older, so it was a mixed bag of old and new. The room itself was reasonably comfortable, clean and everything we used worked perfectly. There's a Studio 6 next door that looks newer, so maybe it has better sound proofing and is blocked from the runway by SureStay. (No free breakfast or free airport shuttle.) If you need a place by the airport, and are a sound sleeper, then this is a reasonable value.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Affordable, convenient"

4
John F, Chicago 05/06/2019

I have stayed at this hotel several times in the past, either when traveling from San Antonio (very close to the airport ), or when attending functions in the city. The SureStay is not fancy, but is clean, comfortable, and a good value for the money.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear John F Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Good place to stay"

4
OnAir03719255276, Los Angeles, California 31/05/2019

The place was problematic to get to but knowing my way around San Antonio and having worked in the area it was simple for me.back to the hotel the workers were great and helpful. The breakfast was editable but cold for my taste (eggs & sausage) I do recommend and would stay again.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Hotel Stay"

5
User 28/05/2019

Great Rooms !! The bed was a little hard but overall our stay was pleasant and the rooms where clean.The hotel was close to the places we visited during our vacation . I will defenectly book in this hotel again !!!

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Very near the airport and shuttle included"

4
Lovesbeach_9, Guadalajara, Mexico 07/05/2019

I chose this hotel since it included a shuttle to the airport and I enjoyed it. The room is comfortable with a mini fridge, microwave oven and coffeemaker. The room is also very quiet. It has a small pool. There is a mini buffet as well.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dee khushal 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Exceptional service"

4
User 03/05/2019

Staff was extremely accommodating, knowledgeable and amazing rooms. Would come back again. Found this cute room last minute, price was amazing, easy to get to and best part was the airport is just a hop, skip away.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dee khushal 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Nice room, very close to the airport. OK breakfast"

4
nontexan, Texas 29/04/2019

Nice average hotel located near the airport. Room rates are reasonable. Parking is adequate, staff was friendly, check in was simple, room was clean and comfortable. Humidity was very high so the bed felt clammy. Breakfast was OK. No toaster, no microwave.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Nontexan, Thank you for completing the survey regarding your recent stay at our property. your business is very important to us and we value your feedback. by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. we hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. we appreciate your loyalty to our brand. Sincerely Dee Khushal

"Happy as Usual "

4
Samuel_Al, Mishawaka, Indiana 12/04/2019

The reason I always choose Best Western is in my opinion they're prices are very reasonable for what you get. I can always count on friendly and helpful staff and an all around good experience. I used to try cheaper hotels but I've learned the hard way “you get what you pay for.” I'm willing to pay a little extra for peace of mind. This SureStay met my expectations like the rest. The free airport shuttle is really handy too.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Guest Samuel. Thank you for taking your valuable time to review about Surestay Plus San Antonio airport location we appreciate your business .

"Hotel Stay"

5
lostluvs1, Newfoundland/Texas 02/04/2019

Hotel was nice, breakfast area could be a bit more not sure what I want to say but its a bit cramped and some foods are noticeable due to in a different area. overall was nice with the exception by the airport we knew not right under and i mean under flights almost touching down

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Lostluvs1, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Facilities are getting tired"

3
624MikeP624, Anchorage, Alaska 10/03/2019

The hotel rooms located on Richland Hills Dr. property are beginning to need some renovation. The caulking around the bathtub was cracked and missing in places, mold was developing in the cracks and on the shower curtain. The front desk staff is friendly, attentive and helpful. The breakfast is an expanded continental with eggs, sausage, bacon and waffles.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Guest. Thank you for taking time to review. we are located at 11355 San Pedro Ave By San Antonio Airport off of 281N. after we read the review we are not located on Richland Hills Dr. you might have wrong hotel that you try to review we apologize for the hotel you stay and you didn't satisfy please try to remove the review or use correct location to review. thank you for your time

"Home away from home!"

5
User 02/03/2019

All around great, welcoming and friendly staff!! The room was comfortable and relaxing. Extremely clean. Everything worked well for me. I would definitely stay at SureStay again. And would highly recommend to everyone. I look forward to being a guest here again in the future.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. we appreciate your loyalty to our brand.

"Almost a perfect stay"

4
User 18/02/2019

If the bed wasn't so hard it would've been a perfect stay... not a scenic location but close to literally everything you could need...nice staff The shuttle driver was unavailable so the manager got us an uber at no charge to the airport

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Good value"

4
John F, Chicago 09/02/2019

I have stayed at this property on numerous occasions when in San Antonio. The rooms are clean and comfortable, and although the accommodations are simple, it is an excellent value for the money. I would not hesitate to recommend this hotel.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. we appreciate your loyalty to our brand.

"Great for smokers!"

1
X5180XBvictorias, Dallas, Texas 28/01/2019

All three rooms offered all smelt like smoke. Linens did not appear clean. Shower liner smelt of mildew. Motel had dark creepy feeling throughout. Back door to enter motel was left unlocked because lock was faulty. Will not recommend.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Victoria Sanchez, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Lousy breakfast"

3
Bob W, Spokane, Washington 10/11/2018

Room was fine. Location was great, as we were catching a plane the next morning. But when we checked out they had no record we needed a ride. Not much selection for breakfast, and the eggs and coffee were terrible. As we were leaving the motel they added some sausage and yogurt. It would have been nice if we could have had some.

H K, General Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
We are appreciate your valuable time to review about this places also we are apologize about breakfast as well as shuttle service record now we have change the system about shuttle services so all our staff knows about their timings again we are apologize behalf our staf and thank you for bringing to our attention.

"Great service "

4
Prissymoreno, Corpus Christi, Texas 21/10/2018

The woman who helped us was so sweet and considerate. She went beyond to make us feel welcomed. A few minutes later she called to check if everything was good. The room was clean and tidy. In the morning, the gentleman working was just as helpful and considerate. I would stay here again.

"Very nice"

5
User 02/10/2018

We were there for 2 days. The room was very clean and modern. The staff at front desk was great. I'd definitely stay again. Shuttle bus was not in working order. So I waited at airport for 3 hours for my ride. Be sure to call ahead for shuttle service.

"Fine for the Price"

3
aprilstrick, Lorena, TX 14/07/2018

Quit weekend trip to San Antonio for a Saturday meeting. Didn't want to spend a small fortune on a room. This is an older facility that could use a makeover, but overall it was clean, the room Im was spacious, had comfortable beds & the A/C worked great on our room (the hallway on the other hand was really hot). A couple of negatives for me were the fact that there was no elevator & we had to drag our luggage up the stairs. Secondly, the bathtub was super small. It's directly across from the airport, so you definitely hear the planes coming & going. Located within a few miles of restaurants and shopping.

"After a bad experience hours before"

5
rrodri359409, Beaumont, Texas 12/05/2018

We had made a reservation at a very bad hotel and we were glad we found this one at the last minute. It really saved us from staying in probably one of the worst hotels in San Antonio. Super 8 definitely has our business.

"Horrible & Disgusting"

1
User 03/04/2018

The lady at the front desk was rude. I had to use the ATM to give a deposit which was never mentioned before. The bathroom smelled like urine and the room was very dusty. I did not report the bathroom because I just decided to clean it myself. After traveling 3 hours, I wasn't in the mood to deal with the front desk lady again. I did not get much sleep because the mini fridge made a loud ticking noise all night. I finally just unplugged it.

"1 Night Stay"

3
GH68x, San Antonio, Texas 22/03/2018

Stay was solo and for business. Overall it was okay. Shower still had hair from previous night. Not too clean.

"Great place to stay"

5
Ross R, Florissant, Missouri 21/03/2018

My wife and I were in San Antonio for the delivery of a grandson. We like staying at Super8s because they are inexpensive and always well maintained.

"Relaxing & Peaceful"

5
Vero M, Austin, Texas 13/03/2018

This was not a bad location in San Antonio. It's very convenient to all other restaurants and the airport. The room was very clean and quiet. No issues at all. Free breakfast was included which was great.

h k, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Thank you ...

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.