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SureStay Plus Hotel by Best Western San Antonio North, San Antonio

10815 N Interstate 35, 78233-6632, San Antonio, United States - See on a map
SureStay Plus Hotel by Best Western San Antonio North - Welcome to the SureStay Plus Hotel by Best Western San Antonio North! The SureStay Plus Hotel by Best Western San Antonio North is ideally located in the center of San Antonio. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Plus Hotel by Best Western San Antonio North just off Interstate 35 is an easy stop on the road. We’re less than 5 minutes from Morgan’s Wonderland and Heroes Stadium. Our hotel’s friendly staff can help you plan excursions to destinations like SeaWorld® San Antonio, the Schlitterbahn Water Park Resort or Six Flags® Fiesta Texas—all just 30 minutes away. Additional nearby destinations include the San Antonio River Walk, Rivercenter Mall, AT&T Center, the University of Texas at San Antonio and the Alamodome. We’re also 15 minutes from San Antonio International Airport and 20 minutes from the Shops at La Cantera. Our San Antonio hotel is 15 minutes from downtown San Antonio, the Alamo Mission and San Antonio Zoological Gardens & Aquarium. If you're traveling on a budget, take advantage of the amenities you need so you can enjoy the Texas Triangle for either leisure or business. Relax in our seasonal outdoor pool, work out in our fitness center and make corporate travel easy with our business center. Additional amenities include a free full hot breakfast, free Wi-Fi, free coffee, free weekday newspaper and guest laundry facilities. You’ll find rooms that are clean and inviting to make your stay more enjoyable and a free full hot breakfast every morning to help you get back on the road. Our non-pet-friendly rooms offer comfort and convenience to business travelers and families alike. Enjoy our inviting guest rooms, all of which have TVs, refrigerators, microwaves and coffee makers. Make the most of your affordable trip when you stay at our SureStay Plus Hotel by Best Western San Antonio North. Book today!

SureStay Plus

Hotel by Best Western San Antonio North




Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 13 guest reviews
Very Good
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Couples Couples
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Sleep Quality

"Roaches, trash everywhere"

User 16/06/2019

We found roaches (live and dead ones), had a broken drawer and no remote for the TV. All the garbage cans in the building were overflowing! Assistant manager refused to refund us for the stay, settled on a 50% refund for the first night only and moved to a different floor. There was a basketball tournament in town, we advised other teams to avoid this hotel...most teams switched over to the super 8

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear NorthStar53333476433, Thank you for sharing a review. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I sincerely apologize for this inconvenience and we want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. We have communicated and your issue to our management team to look into this issue and ensure it will not happen again. We do hope to serve you again soon so that we may change your opinion at our hotel.

"You can't put lipstick on a pig"

azag86, Cypress, Texas 06/05/2019

Upon check-in the clerk didn't look pleased about life in general. Got to room to find out the refrigerator I paid extra for didn't work. There were fixture covers missing, the couch was old & disgusting. I found a paperclip in my bed sheets. I made due that evening with my own ice chest. Notified front desk @ 8AM & stressed the importance of having working refrigerator to store my childs medicine once again spoke to less than please person. Returned 6 hours later to non-working refrigerator and argumentative clerk. Who informed me they were working on the AC for the building - that was encouraging for my evening. Return late the 2nd evening don't even bother with the refrigerator & I'm laying in bed & think I hear rain. Sure enough rain is coming through the windows. I don't even bother calling the front desk I know at that point they don't care. I throw a towel in the window and count the time until I am able to check-out. You can see where they made some half assed attempts at remodeling. But it failed.

Sunny P, Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Thank you for taking the time to share your review and for appreciating our place. I want to apologize for the issues that you experienced during your stay and for the behavior of our staff, we will address this immediately. We are always looking for our staff to be as accommodating, helpful and welcoming as possible. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

"Nice place for the $$$"

nautibee, Rockport, Texas 30/04/2019

Came across this on a travel website and unknowingly the name, the price was were I need to be for budget. Pleasantly surprised, hotel has recently renovated and are quite nice and large. Would recommend to any traveling to check them out!

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
nautibee Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

"Not the place to stay"

User 25/04/2019

Worst hotel ever stayed in. The breakfast presentation was awful, my door would not lock and the room smelled like smoke. The lady that work in the kitchen was at the desk as well. Not a good attitude at all. I read reviews and it seems management gave the same response for every reviews. My a computer is generating the response

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Horrible stay"

Travel02757353681, San Antonio, Texas 14/04/2019

I called the front desk to report the constant noises and banging coming from the room above me. I had to call them 4 times and it didn't stop until 2am. I even had to have them come to my room so they could hear the banging, yelling and stomping going on. I'm completely dissatisfied with my hotel stay here. I might have gotten 3hrs of sleep and that may be over exaggeration.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Travel02757353681 Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

"Nice stay for the price"

Coastal56973240781, Shreveport, Louisiana 02/04/2019

It's an older hotel that has been remodeled so the room had a musty smell that air freshener will fix. The staff are very friendly and helpful. The breakfast was okay Saturday morning, but not good at all Sunday and Monday. Waffles does not count for a hot breakfast buffet; plenty of cereal and milk though. Not bad for the price and the bed was very comfortable.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Coastal56973240781 It means so much to us to see your positive ratings regarding your experience. We are always looking for ways to improve upon the guest experience and we appreciate your feedback. I hope you will return to see how we continue to grow and evolve.


User 18/03/2019

Good location, excellent clean rooms, great breakfast, comfortable beds, recently renovated. highly recomended will stay again soon, excellent WiFi signal big television screen and plenty of parking space,

"Hotel Experience"

Angela S, Houston, Texas 18/02/2019

Convenient location from the convention center, great staff, free breakfast, clean hotel overall, very quiet, good tv and wifi. More affordable than hotels close to the convention center and much quieter and less crowded.

"Can't beat the price"

495robs, Deer Park, New York 11/02/2019

For the price the hotel was clean and staff was very accommodating and helpful. Not in a bad area and once the hotel is completed with the renovations I'll give it a 5 star rating. I'll definitely come back.

"Get what you paid for"

Robyn M, Saint John, Indiana 05/02/2019

I thought this Surestay would be better quality as it is a Best Western hotel. I was wrong. Noisy, musty, broken amenities. The toilet seat was cracked and pinched my leg. Could not use. Remote only worked for a close range. Heater/AC was very loud. Bed was uncomfortable and had toddler size pillows.

Sunny P, Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Robyn M, Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest a five star experience.

"San Antonio Riverwalk visit!"

User 04/02/2019

Clean hotel, was perfect what we needed with small kids. Wifi was good got my work done. Moderm rooms, well worth the price. Our room had microwave and fridge. Great staff, they helped us with getting around town.

Sunny P, Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Thank you for taking the time to share your experience, I am pleased to hear that our hotel was clean and our customer service was great. Thank you for your great review and we look forward to serving you again.

"Great Stay!"

sallyportertxe71, Austin, Texas 11/09/2018

Room I stay in for Newly renovated. Hot Breakfast was good(eggs,Sausage, waffles and etc) Staff was very friendly. Pool was also nice. I stayed here back in a day and this new management is doing some major changes. Looking good!

Sunny P, Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Thank you so much for your flattering comments. We are glad that we're able to provide a great and comfortable experience. We appreciate your awesome compliment to our staff friendliness and our services. Thank you for your recommendation and we look forward to your next visit.

"Decent stay"

User 21/12/2017

Was hesitant to stay here, but needed a quick hotel. They were renovating which was not a problem at all. The room was clean and ice cold. The only problem I had was they kept knocking on the door reminding us of checkout every 30 mins. Was very well aware of the time. Just made it hard to sleep with knocking.

"Quick shopping trip"

Quetzal G, Monterrey, Mexico 23/10/2017

The rooms were clean, beds comfortable, no bugs, no stains. The bathtub should be replaced, because the floor was uneven, but the bathroom in general was ok. The staff is friendly. The pool area was closed for remodeling or something like that. Breakfast it's ok. In general the price you pay is fair.

"Tejano Fan Fair 2017"

User 06/08/2017

Me and my family will never stay here again or recommend anyone else to do so. As a choice hotel member we stayed at this hotel in San Antonio for the 2017 Tejano Fan Fair. The price was cheap and everything else was mainly booked. Upon arrival the front of the building was nice and the front desk staff was friendly; however, when walking to find our room this hotel started to make a dramatic twist. Our first of three rooms was horrible. In the first room the restroom smelt like pee that hasn't been flushed in weeks, the bed sheets had cigarette burns in them, the shower floor was wore out, and dead bugs were squished against the wall as if an employee killed them but didn't want to wipe them off the wall. When mentioning the room issues to the front desk staff they moved us into a second room. The second room smelt better but live roaches were crawling out from behind the TV, There was no mini fridge, there was holes in the wall and we were still not satisfied. We went to the front desk and attempted to check out but they insisted on showing us one more room. The last room was nice and we could definitely have stayed there; however, seeing what the other rooms in the hotel looked liked we were just not comfortable staying there. We spent most of our day looking for other hotels, when we got lucky and finally found another hotel. We checked out the same day and had to pay a hefty rate for a hotel downtown but it was definitely worth it than staying here.

"Econo Lodge, Bad Choice Unless Drug Dealer or Buyer"

txfriendlycpl, Dallas, Texas 19/07/2017

Stayed at Econo Lodge San Antonio on 7/15/17. Here is the list of problems encountered: Room was at least 90 degrees upon arrival at around 8:00 pm and was not bearable to sleep until around 1:00 am. There were several window A/C units laying under stairwell. Bathtub was filthy and used soap in soap dish with no new soap. Towels are small and very rough. Stains on sheets. Office chair in room was broken and tilting to one side and not repairable. Couch springs were shot and you fell into the couch and one arm rest had a large indention in it. Hallways had torn paint and holes (did see one sign that said under construction). Appeared to be several possible gang members staying on our floor and when returning from late night breakfast appeared to be drug deal going down in hall across from our room. Had problems with phone chargers not charging all the way, but worked fine before and after hotel. Front desk staff were very friendly and courteous. This was the cheapest option north of San Antonio to north of San Marcos.


BeachBlonde35, Miami, Florida 26/06/2017

THESE ARE ALL TRUE FACTS, WITNESSED BY MYSELF: I've never seen so many drug addicts in one place. About 11:30 pm, police had to beat up a guest, then an ambulance came and took him away. The next day a man was at the front desk. His belongings had been stolen from his room. The next day the housekeeper's radio "Tenant in Room 2xx is non-responsive and we need to kick in her door." In my room, four lightbulbs were burned out when I arrived, and three dirty pillows were laying at the foot of the bed, as if someone had just left. A resident's dog was tied up on a choke chain to a permanent tie-out in the 104 degree heat without access to clean water or shade. That's a felony. I told the front desk. The pool was very cloudy and unusable. Gang-members stood around with their pants sagging, holding bottles of liquor, waiting for somebody to open the side door. I was supposed to stay two nights, but couldn't because my boyfriend feared for my safety. At night, vagrants with needle-marks all over their bodies were barbecuing. They were not even staying at the property, just wanderers. All entry doors malfunctioned that night. One gate and door was always unlocked by the pool area. Not very reassuring. I got charged half of the second night, even though I couldn't stay. I was afraid my car would be stolen. I can't believe this is a part of the Choice Hotels chain, or any chain for that matter.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.