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Best Western Plus Hotel Sunset Suites-Riverwalk, San Antonio

4.0/5  - basé sur 1262 notations.
1103 E Commerce Street, 78205-3305, San Antonio, United States - See map

Discover this downtown San Antonio, Texas hotel located near the San Antonio Riverwalk, the Alamo and Six Flags® Fiesta Texas. Whether traveling to Texas on business or pleasure, the Best Western Plus Sunset Suites-Riverwalk is sure to please. This 100% non-smoking hotel features friendly customer service and comfortable accommodations at the right price. Guests will find an all-suites property offering amenities such as an exercise facility and guest laundry. Business guests will appreciate the onsite business services and meeting/banquet facilities. This San Antonio hotel offers well-appointed suites, complete with cable satellite television with HBO® and high-speed Internet access. The Best Western Plus Sunset Suites-Riverwalk is located in the heart of downtown San Antonio near local shopping and dining. Hotel guests will be less than one mile from popular San Antonio attractions including the Alamodome, the San Antonio Riverwalk, the Texas Institute of Culture and the Alamo. This Texas hotel is also close to the San Antonio Zoo, Six Flags Fiesta Texas, SeaWorld® and the Botanical Gardens. Corporate travelers staying at the Best Western Plus Sunset Suites-Riverwalk will be less than five miles from SBC, the Convention Center, HEB, Boeing and Lockheed Martin. The Best Western Plus Sunset Suites-Riverwalk is proud to offer superior customer service and a convenient location in San Antonio. Make a reservation today and save!

Best Western Plus

Hotel Sunset Suites-Riverwalk

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Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 1262 guest reviews
NOTE ISSUED
Excellent
657
Very Good
389
Average
110
Poor
56
Terrible
50
REFER TO NOTICE
Business Business
205
Couples Couples
507
Family Family
325
Friends getaway Friends getaway
104
Solo travel Solo travel
61
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great location to Riverwalk"

5
09/07/2018

Our room was very spacious. Breakfast was wonderful and the ladies were so kind and helpful in the dining area. There are two bus stops just steps out of the door. Easy getting anywhere on the Riverwalk. Will definitely stay there again.

"Nice"

5
09/07/2018

Good place to stay. Very clean. Walking distance of Alamo and other historical sights, Riverwalk. Nice breakfast included with stay. Pay for parking. No pool. Sundries type store ice cream bars bottled drinks personal items in nice lobby..

"Easy and quick walk to Alamo"

3
25/06/2018

A reasonably priced and clean hotel that includes a hot breakfast. Decor is tasteful Mission style throughout; the room could use more lighting at night, but all other amenities (bar, fridge, desk, bathroom) were fine. Wifi was not reliable, and front desk personnel was less than professional. Overall, we were satisfied with our stay.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you so much for your feedback. We love all the positive, and of-course need to know more about what to improve. Feel free to send me an email concerning the Front Desk Staff you mentioned; we have training scheduled for next week, and although we won't point fingers as a group, it gives us an opportunity to discuss better ways of doing our jobs during training. Please write me at [email protected]

"Second time just as good as the first..."

5
21/06/2018

I LOVE this hotel. I know being a Best Western you dont expect as much from being as you would say, Hilton or Marriott but they are right on par with them both. Love the free breakfast/waffles. Comparable breakfast to Hampton. VERY convenient to the Alamodome AND Riverwalk/Alamo...both within an easy walking distance. The ONLY thing I dont like that they have changed is their booking procedures. I used to could book it like other hotels and it hold my reservation until a few days away but now they expect full payment the minute you book. I hate that. Given the fact that I dont know yet the exact number of days I need based on my kids band contest placements, I cant even book with this hotel now until I have exact dates and that's always iffy with school events. And by then it will be booked up and I wont be able to stay there. That's going to suck and that will be the first time in 3 years because they changed their booking policy. They will probably lose a loyal customer because of it.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We love having you...a quick question on the booking tool you are using. There should be NO full-payment unless you are taking advantage of "Discounts" that require re-payment/no cancellations (those are fairly large discounts and very common among brands. Only other booking engines, per-say, I can think of are third party agency such as Expedia, Travelocity, etc...sometimes they have pre-paid policies. So, next time just call us direct at the property, 210-223-4400 and we'll gladly handle your reservation, and the only payment information we take is to a credit card with cancellation up to 48 hours prior to arrival. So no worries, you're set with us...just give us call!

"I love this hotel"

5
18/05/2018

This hotel is conveniently located to the Riverwalk and downtown area. It just has a Southwestern feel and friendly atmosphere to it the moment you walk in the door. Check in was courteous and smooth. Our room was spacious and well laid out. Loved the real drinking glasses and coffee cups in our room. Comfy bed, and quiet nights sleep. Lovely breakfast area and hot breakfast. I look forward to my next visit when in San Antonio.

Tony V, Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We love you back :). Thank you for the great review...please come back and see us again.

"Bullet hole?"

4
17/05/2018

Wife and I spent 5 nights here. The first day we noticed a hole in outside window that sure looked like a bullet hole. I guess it wasn't really a BULLET but it was strange. I had gift cards to pay our bill and the girl at front desk took them and rang them in while we went to room. The hotel is about a half mile from the river walk and the center of the action. This is a nice place and even being ground level by the street it was not noisy at all. They serve a good breakfast and have a waffle machine that makes Texas size waffles. They are shaped like Texas so they are Texas size. They cleaned room daily and refreshed towels and soaps daily. It does get a little sketchy walking back to hotel with some of the homeless that can be hanging around the freeway underpass but we dealt with it with no problems but just be aware of people around you. I would stay here again but we may try to be more downtown next time. I found nothing wrong with our stay!

Tony V, Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Definitely no bullet hole :). Thank you for the great review and the mention on the Texas-sized Waffles...hope to see you back very soon.

"Good location and friendly staff"

4
08/05/2018

Easy to find. Close to most attractions by foot. Room was a little dark but otherwise good. Staff were all friendly and knowledgeable. I think the only thing missing was a pool for the warm weather in S.A.

Tony V, Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
It was great having you with us...hope to see you back very soon.

"Weekend birthday getaway"

3
07/05/2018

Was just ok. I was expecting more updated room (devices talking)and closer to the river walk, walking distance like 10 mins to get to the river walk. Breakfast need some bacon, sausages...for meat eaters :)

Tony V, Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you for staying with us. See you back very soon.

"Great little hidden gem"

5
06/05/2018

Love this hotel - it has everything I want when when visiting San Antonio. The Riverwalk and Alamo are walkable distances. Yet since it's not right on the Riverwalk - you save a few bucks. Well designed rooms and common areas. Friendly staff. Great breakfast. Close to Alamodome and Convention Center as well. Easy access to expressways as well. Only drawback I found is motorist noise in the evenings. Commerce Dr gets a few loud mufflers in the evenings and since the rooms are so close to the road, the noise comes right in - not an issue if you plan to stay late down at the Riverwalk.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you so much for the wonderful review. You definitely can not get a better value so close to town...on your next visit, ask for a parking lot-side room, a bit quieter.

"Functional Hotel in a Great Location"

3
26/04/2018

I stayed at Best Western for several nights during the Final Four and had a decent experience. The best thing the hotel has going for it is its location—it's close to everything! The River Walk, the Alamo, the Alamodome, the Tower of the Americas, and a ton of bars and restaurants are all an easy/short walk from the hotel. The hotel staff is also very friendly, professional, and helpful (with the exception of the heavy-set gentleman who works the night shift). Since it's warm and surprisingly humid in San Antonio, you'll also enjoy the fantastic air conditioning in the hotel and the rooms. The hotel itself is pretty basic with minimal frills. The most frustrating part of the stay was that the key lock on the room door took multiple attempts to unlock. Getting into the room was never easy. The rooms are a decent size, but the bathroom is tiny. However, the shower has refreshing water pressure! For some reason on the beds they give you 4 tiny pillows instead of 2 normal sized pillows (very annoying)?! If you have to iron anything, be warned that the ironing board in the room is below par. Also, the walls are super thin, so don't be surprised if you hear everything the people above or next to you are doing. Overall, if you can get the hotel for a reasonable rate, you'll love the location and courteous staff. Just don't expect trendy décor or a lot of modern amenities (for example, no electrical plugs next to the bed).

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you so much for the great feedback. It's always good to hear from seasoned travelers who put the positives along with great suggestions. We'll continue to provide the best hospitality in one of San Antonio's greatest locations at an incredible value; and we will work on the suggestions as well in our upcoming face-lift...although we do want to keep some of the unique Historical features of the property. Please accept our best and we look forward to seeing you back very soon.

"Great Hotel near River Walk"

4
25/04/2018

Hotel was beautiful and convenient to the river walk plus price was great! We would stay here again. We had no problem with parking....had heard tales of this on Trip Advisor. We left the hotel by car once and did find a space available when we returned. We did discover there was a lot of road noise on the street side of the hotel and the insulation must not be great between floors because we could hear the people above us moving chairs, etc when we were in the room at night. These 2 things wouldn't keep me from staying here again though.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We're so glad you had a wonderful stay with us...thank you for sharing your experience.

"Some Good, Some Bad"

3
24/04/2018

We arrived earlier than the check-in time but expected that we could check in, leave our bags and not get into our room until later. This seemed not to be an option. Have stayed at Best Western hotels before and not had this problem. The clerk did tell us multiple times that we could pay a $50 fee to check in early and get a room since there were rooms available. ?? He also didn't seem to know where the hop-on bus stopped or have any other info. Now for the good news. The room was large, clean and very nice. Complimentary breakfast was excellent. The walk to the Alamo and Riverwalk was pleasant and not that far.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
My goodness, I am so sorry...there is NO POLICY of charging $50 for early arrivals. The new agent must have brought along a policy from previous hotel experience...THIS WILL BE ADDRESSED. Please accept my apologies.

"Very Pleased"

4
23/04/2018

Hotel was clean. Rooms were clean. Free hot breakfast was very good. Staff friendly and helpful. Location was good. Not the closest hotel to downtown but just a few steps from the door is the VIA bus station. Public transport was very convent to the hotel. (Tip,Take the 301 trolly to downtown.) However i was warned by a bus station worker, not to venture any further east past the railroad tracks from the hotel. Not a good neighborhood.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We're happy you enjoyed your stay with us. As they say "Go West", nothing to see on the east-side and we're mere minutes from all the sites downtown.

"Short spring vacation in San Antonio"

4
19/04/2018

We had great experience with our 3-day stay. It's a well-appointed facility, convenient to convention center, Aladome & Riverwalk. While there is some highway noise, it didn't bother us in our roomy suite on 4th floor. Bed very comfortable & Complimentary hot/cold breakfast was better than most. Streetcar 301 stops on front of hotel, easy trip/cheap trip into Alamo Center if you don't want to walk—day pass good idea if you want to visit missions or attractions out-of-downtown.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Fantastic. Thank you so much for sharing fabulous hints for getting around in San Antonio...we are so happy you chose us for your stay and excited that we met your approval.

"So close to Alamodome!"

5
08/04/2018

Lucked out when this one opened up last minute for us. Second-closest hotel to Alamodome. Also easily walkable to Riverwalk and outdoor concert venues and all the Final Four Festivities. Small and had mission-style decorating. Clean and comfy. The ability to park our car there was absolutely KEY, as I heard tales of frustration from other fans who stayed at hotels farther out and had to try to drive in a find parking.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Fantastic. Definitely drive in and park for the entire trip...everything is within walking distance, and for far away places the bus stops right in front of the hotel. It's the BEST deal, really!

"Not overly impressed with staff at reception "

2
30/03/2018

Arrived to check in & to be literally snapped at to say “check ins not until 3, your rooms still dirty”. When we pointed out it was actually 3.30pm, the young lady who was tapping her long fake nails on the counter said “well it's still dirty”. We asked when it would be ready and she replied “maybe an hour, I could asked the cleaner, but you'll have to come back”. When we were finally checked in, we were checked in by a very lovely manager. This first impression really didn't make us enjoy the few days here. Breakfast was very average. Rooms are clean and of a decent size and standard. Cleaning staff are lovely and do a great job.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We truly apologize for the reception...we're happy that the rest of your stay was better. Please contact me directly so I'll know where we need the additional training at the desk. Hope to see you back soon.

"Take Advantage of the Savings!"

5
26/03/2018

Exceptional hotel. Rooms were impeccably clean; staff way professional and personal; hotel is smaller so less hustle and a chance to actually relax in the lobby. A+ from check-in to check-out. Every, and I do mean every member of the staff greeted us with a smile and hello/good morning or evening EVERY day. The food service staff ensured all items were filled but they were so good you almost didn't see them coming and going. They were prompt to clean tables and the food was fresh and hot. Room was very clean and comfortable. Front Desk staff was very helpful with directions and recommendations. Housekeeping staff was very friendly and obviously took pride in their work. Skip the big money hotels and stay here. It's just a couple blocks away from Riverwalk and you won't get better service or money well spent at the high dollar hotels just down the street. We definitely recommend this hotel and will stay again when in San Antonio.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
FANTASTIC...we love it when everything is running on all cylinders. We do take great pride in our staff and look forward to always giving our best. We're so happy to know it worked. Hope to see you back very soon.

"Great stay despite billing debacle!"

4
25/03/2018

The BWSS is a fantastic value in SA. Close to the Riverwalk, big rooms, very clean, free breakfast. We were with a big group and there was a mass mix-up with rooms and rates upon check in and the staff could do nothing about it. After numerous calls to the Best Western 800 number we thought things were fully resolved only to find out that still, a few rooms were charged to the wrong credit card! At least the rate was figured out! Despite this, it was a nice place to stay!

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We're glad your group enjoyed their stay and our lovely hotel...so sorry about the billing issues. Please call me directly if there is anything still hanging out there. We hope to have the whole group back with us again very soon.

"Useless Wifi, Service With No Smile, Cheap Pillows...But Good Location And Bfast"

2
25/03/2018

The Year Is 2018, Most of us, use this things called Smartphones, Tablets, Laptops...Having a free "High Speed Internet" that is "High Speed" for 2001 is not worth it, you know is sad when not even the Facebook Ads will load....Yeah, there will be excuses, but at 8pm download speed was under 1Mb (Sure, I will be told many people were watching TV) but at 5am, it was a whole 1.2Mb... yeah, a prepaid cell phone plan has better speed. Second... 35 Parking Spaces, but 3X the rooms????? but because I parked there once, I must pay parking??? even if the second time (After diner) there was no parking available... Pillows...square and felt like they were stuffed with towels... Front desk, well, basic courtesy, but a "hello" with a smile and "have a great stay" would have been good to hear, I am sorry I felt like I was a bother to stay there. The Breakfast Crew were nice tho.

BestWesternHotels, Corporate at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Charming and comfortable "

4
24/03/2018

Lovely historic building with Mission style charm, very convenient to Riverwalk and downtown without being in the hub and bub. It is located on a busy corner next to the freeway so there is more street/traffic noise but nothing that headphones or earplugs wouldn't take care of. We were on the 4th floor with a nice view of the city lights. As commented in other reviews parking is a challenge but we arrived early afternoon and snagged a spot in front...gal at desk was very accommodating allowing us to park before check in time, so we were able to walk the few blocks to the Riverwalk and enjoy the whole afternoon there. The mattress was amazingly firm...extra firm...which my husband loved. We would definitely stay here again.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We enjoyed having you and we're so glad your stay was wonderful. Do come back and see us again soon.

"Great location near the Alamodome and Riverwalk"

4
20/03/2018

This is an older hotel but is very nice. Staff is great and the rooms are spacious and comfortable. Breakfast is nice and not too crowded. Parking can be a hassle, but once we parked on site we pretty much were able to walk to everything we needed to get to.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Definitely park and walk is the best way around town...mere blocks from everything. The original building was built in the 1890's but the guestrooms (new building) were erected in 2000. We've kept the turn of the century look with solid oak mission-style furnishings, Tiffany lighting, brass ceiling tiles in the lobby and hard wood floors. Comfort and ambiance in perfect harmony. Loved having you...see you back soon.

"March 2018"

4
19/03/2018

the room was a little dark (ok except when we were getting dressed and packing) and the beds were not comfortable. But the service was great. Check in took a little while I think the clerk was new but so friendly and check out was fast and the staff was nice. Breakfast was great for a hotel, the attendant was so welcoming and the food was good.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Always wonderful to see our guests welcomed by the staff's hospitality...it's more than just work for us; you're in our house and we love to take care of you.

"Nice hotel"

3
18/03/2018

Nice period styled hotel about 6 blocks from the Alamo and 4 blocks from the river walk. If your staying 2-3 days you can stay here and save some $$. If your staying in town 1 night it's not much more to stay closer. Every thing at the hotel was nice but front desk was slow all 3 times. Only 1 person ever working the front. There was a manager but they never helped. One time I waited over 15 minutes. House cleaning was great and so was breakfast. Loved the Texas waffles.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We were glad to have you with us. The waffles (Texas map) are always a hit. Best value in town; comfort, service, and great housekeeping!

"Nice period style hotel in downtown a few blocks from alamo"

4
17/03/2018

This hotel is not close to river walk area so if you want that it will be about a mile away. They charge 12 bucks parking which is added to room charge. I think that's a bit much hence the 4 instead of five stars. Breakfast was average and thought it should have been more for this quality of hotel. Views were great from room as well as room itself was very comfy. Bed was firm and large. Tv was easily accessed for my external devices. Plugs and outlets were a bit sparse so bring adapters for more outlets if you need to charge lots of devices. Be sure NOT to park under any trees during the bird seasons as your car will literally be covered in poop. ( we didn't , I anticipated this, and included a photo of one unlucky tenant) see photos for highlights and views. Recommend highest floor for least noise and views.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you fr staying with us. Your review goes a long way in letting our guests know that we are still the best value in town ( 10 minute walk to the River Walk (not 1 mile lol), and $12 is the least expensive parking for downtown San Antonio...we loved having you and look forward to seeing you back very soon. Glad you enjoyed the comfort of our rooms.

"Within walking distance to River Walk"

4
02/03/2018

Stayed here several years ago and loved it; this time, no so much. First room we were given reeked of smoke in a nonsmoking hotel. Desk clerk was helpful, changing us to a different room that was large with a king bed and sitting area with a sofa and comfortable chair. Problem was that the room lighting was extremely poor with one table lamp with a dark shade for the sitting area. Overall the room was dark as others have observed. Room had microwave and refrigerator. Liked that we could open the window. Breakfast was standard fare with eggs, breads, cereals, yogurt, and fruit. Parking our first night was terrible. Lot was full when we arrived and overflow lot was not available. Hotel staff were helpful and had us park on a red curb for entire night...not what you expect when paying about $13.00 to park! On our previous stay parking was free, so we had not enquired about charges when making reservation. Over our multiple night stay, problem did not reoccur, but we were always anxious when driving out whether we would have parking on our return--does not make for a pleasant stay. Throughout our stay, we had to have our room entry key remade several times as it quit functioning. Finally, a pet peeve of mine, hotel had sign on entry door to effect of no public restrooms....very unwelcoming. From hotel, you can walk through a well-lit highway underpass, and on several blocks to the River Walk with many other shops and hotels.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We were so happy to see you back, although we did drop the ball which is unusual for us. We apologize sincerely and hope the third time will be a charm!

"Never again."

1
28/02/2018

I stayed here for a games conference in January and I can safely say this is the worst hotel I have ever stayed in. Our room was dark. Even with all the lights on in the room it was still very gloomy. And I think this was to hide the fact that the room was very unclean. When I say unclean, I mean there were piles of pubes on the floor of the bathroom. The floor hadn't been vacuumed properly. The coffee maker had weird gunk come out of it when you put water in it. The walls here are paper thin. We were treated to the blow by blow game of Dungeons And Dragons that was happening either next door to us, or right above us on the first night. And the remaining nights we got to hear people walking around above us and going to the toilet. Plus the hotel is on a major road so at all hours of the night you get the noise from the street coming straight into the window. The breakfast selection was sub standard. I'm pretty sure the eggs from the second day gave me food poisoning. I could not wait to check out of this hotel. I will never stay here again and I do not recommend it to anyone.

BestWesternHotels, Corporate at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Poor customer service"

2
21/02/2018

We stayed here for three nights in February, 2018. We did not have any complaints with the room. We did have a complaint with the parking situation that the manager refused to address. We arrived late (10:00) each night of our stay. There were no parking places left, so we were told to park in the fire lane next to the red painted curb. We didn't like parking there, but there was no other place to park. When we checked out we were charged $12.95 a day for parking, even though we had no parking space. I asked the manager to take the parking charges off our bill. She would not. I ended up calling the corporate office, and after they spoke to the manager, she refunded ONE night of parking instead of three. The corporate office sent us a check for the other two nights, but the manager wouldn't budge any more than a grudging refund of one night's parking. Thankfully, there was no fire in the hotel while we were there! The room was nice, but the attitude of the manager left a bad taste in our mouths. 910 ;00 p,m. to resolve at the corporate level.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Please accept my most sincere apology...I will check with the Manager on Duty at the time of your inquiry and set the procedures straight. We have additional parking at our off-site lot across the street with transportation back-and-forth and onsite attendants. I am dismayed that you were not directed to the lot and when your concern was brought up, that it was not met to your satisfaction. We hope to see you back and will work to win back your confidence...we ARE GLAD that the accommodations were wonderful, I will personally work on the procedures myself.

"Golf Show"

5
10/02/2018

the hotel was great located only 2 blocks away from the convention center. The breakfast was fresh and the staff working the front desk were kind and answered all questions and offered there services at all times

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
That is fantastic. we are probably the most convenient and the best priced for convention attendees and tourists visiting San Antonio...a GREAT VALUE. Thank you for letting us know of your stay and we hope to see you back very soon.

"Wonderful staff. Great location"

4
07/02/2018

We stayed at this small hotel while touring San Antonio. Location was excellent for the downtown river walk and airport. Noisy because you are right beside the freeway but extremely easy to travel because your right beside a freeway. We walked the 600 feet to the riverwalk withoutvany issues and once we were oriented to the place we were very pleased with the price and location of this hotel

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Knowing we met your expectations and that we were a part of your trip to San Antonio means a lot to us. Thank you for your business and your feedback. Hope to see you back very soon.

"Great Staff"

4
03/02/2018

Staff was great.. location is right off the freeway so pretty convenient to interstate and to downtown. Hot water was scalding in the evening but could not get hot in the morning. Odd.. but besides that visit was good..

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you so much for your feedback. We're glad you enjoyed your stay. I will check on the water...we'd like to get it right in the middle between scolding and not so hot :(. See you back soon.

"A lovely little gem of a hotel"

5
16/01/2018

We were attending an event at the Alamodome and wanted a place within easy walking distance. We stayed at the Sunset Suites and were extremely pleased with our stay. The lobby is a little hard to access because you enter off a rather busy street, but once in the lobby it is spacious and decorated with nice touches. I am partial to mission-style furniture and the lobby is done in mission-style, with many art deco touches. The room is also furnished in mission-style furniture. The decorating is very unique - it is certainly not "cookie-cutter". The area immediately around the hotel is very interesting - the neighborhood is in transition and has lots of charm. Just steps from the Sunset Suites is a lovely stone and brick church built in 1884 that was the former home of the St. Paul CME Church -- the first African-American church in San Antonio.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you so much for your feedback. We are so happy that you enjoyed the ambiance of our property, the history, and the uniqueness of our boutique-style property. I hope your trip to San Antonio was perfect and we look forward to seeing you back very soon.

"You can do better"

2
13/01/2018

The location itself is pretty much its main redeeming quality. It isn't a far walk to the Riverwalk. However, there were several problems... First, there is almost no light in the rooms. In order to put on makeup, or even read something, you need to go into the bathroom. If someone is using the bathroom, you are out of luck. The two lamps are relatively useless, and there is no overhead lighting whatsoever. Second, I understand that we were there on a busy weekend- New Years, but a hotel shouldn't have problems with hot water. We were there with another family, and they had the same problem. One morning, only one of us (there were 3 in our room) had hot water. After the second person took a two minute shower due to the lack of hot water, the third person chose to wait until later in the day. I don't feel that should ever be an issue in a hotel, and it happened repeatedly. Third, the two large bed frames have curves in the top that stick out toward each other, making a narrow space between the two beds even more narrow. Both my husband and I hit the frame with our thigh/hip more than once. In the middle of the night, when it's pitch black, it's almost dangerous. My friend in the other room did the same thing. He crashed into one of the frames during the night and almost fell over with pain. I personally left with huge bruises on each leg. Finally, parking was an issue. The hotel does have its own parking lot. However, at busy times, there isn't enough parking. One day, we came back to the hotel, and there were no spots. We asked the person at the desk what we were supposed to do. She said they had a lot a few blocks away and that someone would show us where to go and drive us back to the hotel. We had two cars full, so the hotel worker could only drive some of us. The others had to walk back. The next morning, when we were going out for the day, we had to get a ride back out to the other lot. If I am being charged a nightly parking fee, I feel there needs to be parking. If it weren't for the location, I wouldn't even consider this hotel. I am sure there are better options.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We certainly can do better, my apologies for the issues you faced. we did fail and we have corrected the issues with the water. We are under negotiations with lots all around the property and in a downtown environment real estate is a commodity that no one has a monopoly on...always looking for better options, and although we have a minimal fee for parking it doesn't cover the fees we pay ourselves to secure the spaces. Your concerns are valid and we look forward to providing a better stay for your future visits to San Antonio.

"Saldaña/Hernandez Wedding"

3
08/01/2018

I called in early December to make reservations for 2 rooms and asked if I could have them adjoining rooms and the lady who I spoke to said they did not have adjoining rooms in this hotel. She stated she would send an email confirmation which I never received. I called on December 29th and a gentleman I spoke to send the email confirmations. I asked him again regarding the adjoining rooms and he stated that the hotel did provide them. He said he would make a note that this was my request. I called again on January 5th to again make sure we were getting 2 rooms together. The front desk lady said “yes it is noted”. Well when we arrived to check in she stated “well they didn't do it”. We booked these rooms for the Saldaña/Hernandez wedding that weekend. Very disappointed after 3 calls we stilll didn't get the arrangements we requested.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Please accept my apologies for the inability to assign adjoining rooms for your party. We do our best to ensure that all requests are met, but at times due to the type of room requested or guests who have stayed from previous nights. We hope the wedding was a joyous affair and wish the newlyweds the best in their future.

"Very Deceiving"

2
03/01/2018

Checked in late on a Sat. nite.Due to hotel being full, had to park over two blocks away and shuttled back and fourth. Floor giving away on fourth floor near elevator. Ants at the breakfast bar. No knowledge of area at the front desk. The room was very clean but a little noisy from the street traffic. Lock you out of the room before you check out at 11:00am.

BestWesternHotels, Corporate at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice Quaint Hotel! Good Location!"

4
31/12/2017

We were looking for an affordable hotel within walking distance of downtown/Riverwalk. This one is a ten minute walk to the Alamo and downtown and so popped up in our search and we went with it. The hotel is located a few hundred feet from I-37 and a few feet from Commerce Street, so you know going in that traffic noise will be a potential problem. We asked for the top floor on the north (back) side of the hotel, away from Commerce. This worked well to shield us from the occasional siren or noisy vehicle. The trade is, it put us on the side with the I-37 entrance ramp. I think we chose well but still heard an occasional motorcycle accelerating up the ramp. The building is a wonderful, a re-purposed commercial building of some sort. Looks like perhaps an old office building. The lobby is very nice, very "Southwesty." Our room on the fourth floor was also decorated very much in a south Texas motif, which we found very charming. The room was clean, and well appointed. The bed was very firm - too much so for my taste. The bath was nice and the housekeeper had arranged the towels in a decorative array with a "fan" in the center. Felt almost like a cruise ship! Parking is on site but costs (as do almost all downtown hotels) Breakfast was nice but not special. The ham and eggs were tasty. The oatmeal was soupy and runny. Fresh fruit, good coffee. Checkout smooth and painless. We would consider this hotel again when we visit San Antonio.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you so much for the in-depth review. Travelers such as yourself provide the type of information that makes TripAdvisor the site to visit when selecting your travel itinerary. We're glad we lived up to your expectations, and hopefully more. Let me tell you about the History of the property. You were correct that the main building was a re-purposed building. In fact, the original building was built in the late 1890's and it changed hands several times going from a market place, to a leather factory, to an insurance company, and now one of San Antonio's historic boutique hotels in the St. Paul Square Historic District; in fact, the basement (current laundry room) even housed a "Speak-Easy" in the 1920's. The guest rooms were built (new building) in 2000, but we have maintained the motif to match the original concept of the early 19th Century decor. So glad you enjoyed your trip. We look forward to showing you what's left of the speak-easy on your next trip.

"Great location"

5
31/12/2017

We've stayed here twice now. The staff is very nice, the rooms are spacious and comfortable, and the location is great, close to the Alamo Bowl and a short walk to shopping, dining and the Riverwalk. We like making our own Texas shaped waffles for breakfast - there's plenty of other food to fill you up as well. Would definitely recommend!

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Something must be right to see our friends back from time to time. Thank you for making us your destination property in San Antonio...your kind words, and loyalty means a great deal. See you back soon.

"San Antonio hotel by the Riverwalk"

2
30/12/2017

This BW hotel is an easy walk away from the Riverwalk, which is why we selected it. It is an older property and does't look like much from the outside, but the inside is clean and attractive, decorated in the Mission style. Unfortunately, they have the hardest beds that I have ever tried to sleep on in my life, and we experienced a lot of traffic noise there as well. The included buffet breakfast is probably the worst we have encountered at a BW hotel. The room had several maintenance issues, including a flaky electronic door lock that only worked about one time out of 5. Also, we are used to being greeted at BW hotels with an enthusiastic appreciation for our Platinum status, an upgraded room, and an offer of either a snack gift or additional BW points, and we received none of this at the check in at this hotel. We might as well have been staying at a BW hotel for the first time in our lives, vs. the dozens of times we have stayed in this chain over the last few years. Overall, the this hotel has a convenient location if you are planning to visit the Alamo and the Riverwalk, but has almost nothing else to recommend it.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Our Platinum Travelers hold the highest level of loyalty and should be treated as such. Your are correct that all guests are important, and being a Platinum Reward Member comes with special privileges that must be offered at arrival. I am dismayed to see that some of our NEW staff members have not made this courtesy readily available. Please accept my deepest apology and we look forward to seeing you back soon.

"The trip that turned into a nightmare."

1
28/12/2017

The time spent with my family was wonderful however the hotel was miserable. I was double charged for my room. Had to contact customer care just to get my refund. Then the amount refunded was not correct. Save yourself from having to deal with hassle and book elsewhere. And to top it off the carpets are disgusting and the rooms smell terrible.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
So sad that your trip was below par...we want all our guests to have a fantastic experience and we try hard to fix things when they are off. Please contact us directly for a closer look at what occurred. Wish you the best in 2018.

"Great price for a nice hotel"

5
28/12/2017

Pleasantly surprised in 2016 staying here, returned in 2017 - for amenities in and near hotel, we could not be more pleased. Nice rooms, good breakfast with many options and very friendly staff - exceeds our expectations.

"Great Rooms and Friendly Staff"

5
27/12/2017

I enjoyed have a suite. I was traveling with my son and his girlfriend so it was nice to have a sofa to sit and talk to them. The staff is super friendly and very welcoming. Others commented about street noise. I didn't notice it. The rooms are large. The breakfast was good with lots to choose from.

"Good but could be so much better"

4
16/12/2017

I loved the decor of this property, breakfast was served with real dishes, and they had fairly soft bath towels. All of these great perks are diminished by the sagging floor outside of the elevator, the sink stopper needing to be reconnected, phone cover plates coming off the wall, and the stingy room coffee. The managers need to spend some time in other properties, they have a nice property here, but these little things show a lack of maintenance and care. If these are the issues the guest sees, what to the guests not see?

"Nice Hotel"

4
16/12/2017

This was a nice hotel within walking distance of the Riverwalk and Alamo. Complimentary breakfast had selections. TV had ample HD channels. I did not like the square hard pillows on the bed, which were uncomfortable on my neck. Room had several lamps, but lacked a pole lamp behind a corner chair for reading. Overall, I would choose this hotel again.

"Convenient, a very good restoration, fairly priced"

4
15/12/2017

We enjoyed our first visit to San Antonio. This hotel turned out to be very convenient for our needs, blocks from the Alamo Dome and Riverwalk, decorated for the holidays. And we enjoy walking, though it was unseasonably chilly. Likely we'll stay here in the comfy, large rooms if we visit the area again.

"San Antonio River"

3
15/12/2017

A half mile from the river, with pan handelers in between hotel and river. need a shuttle TV did not work took an hour before moved to another room. No one in charge during evenings. 12345678901234567890

"With wife and child..."

4
14/12/2017

We decided to stay one night here on our way home from a working trip in Laredo. I'm so glad we did. This hotel is only a 5 min walk to the river... the room was small but cozy. The beds were standard and not queen so ya better be ready to snuggle... the room was clean but kinda noisy from the street, nothing ear plugs didn't handle.secure parking and friendly staff at less than 100bucks made this a great deal. I'm not into posh high dollar hotels. I just want a clean cozy room to sleep in. This is the hotel we will use when we come back. Value, clean, great staff, easy access and BW points...

"Great little hotel which has an excellent location"

4
11/12/2017

Stayed for a night prior to the Medical Congress that I was attending. Great location with reasonable rooms and great staff at reception. Breakfast was OK for a few days stay. Whilst we were there, our shower tap wouldn't switch off as the handle was broken ad the bathroom got fogged up as a result of the heat. However, it was fixed up within 30-40min by the lady at reception. The Riverwalk was in short walking distance. All in all, a reasonable stay.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Fantastic. We're glad your convention was a success...always glad to play our role in an enjoyable/successful trip to our beautiful city. See you back soon.

"Ideal Location!"

5
07/12/2017

Well..what can I say that hasn't been said already? I stayed here on the recommendation from a fellow runner for Rock'n'Roll Marathon weekend in December and I will highly recommend this hotel too! Ideal location within walking distance to the Expo, to The Start and Finish lines for the 5/10km runs and the Half and Full, easy to get to the Riverwalk that has plenty of restaurants and shopping stores. Front desk staff was AMAZING and so was the lady that took care of the breakfast area. A huge shout out to Crystal for helping us out with reservation. Rooms were comfortable and the beds were comfy enough that I did not have issues with my back in the AM. Pillows were great and the bathroom clean and spotless! Quality service at it's best! It is also just down the street from the Spaghetti Warehouse though I would not suggest walking that at night by yourself. All in all...Awesome hotel and it is just off the freeway for easy access!

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
OMG, probably one of, if not THE best and kindest, review this year. All of our guests are always kind and generous with their praise for our property and our fantastic staff; but what made yours even more important is that you had, seemingly, heard it all before and yet wrote and reaffirmed the great things that have been said of us...CAN I CRY NOW? :) :). We hope your event and run was just as fun and we always look forward to seeing everyone back on each visit to San Antonio. BIG HUG.

"Perfect Location"

5
05/12/2017

Great place to stay if don't want to be right in the middle of downtown. Easy walk to downtown Riverwalk, shopping, restaurants and sites. Very friendly staff. Great place to stay for Rock'n'Roll Marathon weekend in December.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Fantastic. Thank you for your feedback. We hope you enjoyed the Marathon and all the activities around it.

"Ideal"

5
30/11/2017

Exactly what we were after... Good location (5 mins walk to River Walk), great friendly staff, large comfy bed, clean, breakfast included, reasonably priced parking, decent selection of TV channels, quiet at night and large room.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
An IDEAL Review...thank you so much for your feedback. We're overjoyed that we were exactly what you were looking for, and we're always ready to do more. We hope to see you back soon.

"Blinded by extra bills"

3
27/11/2017

Booked using points, but, credit card was charged for other things anyway to the tune of $44.02 - room charge revenue, state hotel tax, occupancy tax, parking fee, and sales tax. Free rooms? Don't think so. Disappointed by that. Room was nice. Smelled like garlic from previous guests items in the refrigerator. Noisy from street traffic. Been awhile since it's taken 25 minutes to check in since desk clerk was on a personal phone call. Close to Alamodome - within walking distance. All in all, it was a good visit except the length of time it took to check in.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
I'd love to speak directly with you regarding the free room through the Awards program. Taxes and Parking Fees and/or incidentals are still charged as those fees can not be covered by Points, however, there should have been no room charges...at $44 it doesn't seen that there were any out of the ordinary fees. On the FD issue; completely dismayed that our new staff member had not adopted our strict guidelines on Guest Attention...the appropriate action has been taken. Thank you for letting us know. I look forward to seeing you again very soon.

"Great hotel near River Walk and convention ctr."

5
14/11/2017

This is a really nice hotel in a completely redone building that is extremely convention to the expressways, to the River Walk, and to the Convention Center, as well as to excellent dining in the downtown area.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
This is a really nice review...we love it, and you :). Thank you for your kind words; and you're absolutely correct about the history, decor, staff, convenience to all the destination sights...and more. Please come back for another visit soon.

"Nice hotel & not far from Riverwalk"

3
13/11/2017

Nice & clean. Had trouble with our room keyless entry. Not happy about parking had to pay 14.00 a day for parking. Called & made sure about parking but never saw the fee that is kinda hidden & they didn't tell me when I called. The girl at the desk was rude to us about the parking fee & said she didn't have to pay to park.......Would not stay again.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
I'm so sorry about the issue with the parking fee...you are correct that there is a moderate fee, but compared to all the properties in a downtown district we are about 25% cheaper than the cheapest fee around us. We will definitely work with the Front Desk Staff while providing directions...but I would love to hear directly from you about your interaction at the desk on the fee.

"Riverwalk and Tower of Americas"

5
11/11/2017

both were lots of fun! We will go back often for fun trips and conventions! Family and friends have both enjoyed San Antonio with the Alamo and all it has to offer. Can't wait to come back again. Maybe with the entire family.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We can not WAIT to have you and the family back. We are so glad that you continue to enjoy our beautiful city, and being a small part of that experience means a lot to us. See you back soon.

"Loved it!"

4
10/11/2017

Last year I discovered this hotel and went back this year for the same type of event. I will stay there again next year for the same event. It is literally the most conveinent hotel to both downtown Riverwalk AND the Alamodome. 6-8 min walk to both but surprisingly it is a quiet area. Wouldnt walk the area at night though. It is close to lots of restaurants (Dont go to Smoke restaurant!), bike rentals, Amtrak and trolley stops. It is a quaint place with stain glass sconces and old brick walls. It was formerly an old train depot made into a hotel. Love the free breakfast - equivalent to Hampton. Love the atmosphere and location the msot! HATE the beds - they are HARD and very uncomfortable unless you like sleeping on that kind of mattress. I dont. They make me hurt. The rooms have no overhead lighting. Lamps only so its often dark. Makes for good sleeping but not good reading! :) And very few oulets so its hard to charge your phone next to your bed. The rooms are as pricey as any Hilton and Marriott but they are also equivalent in style and quality. And the convenience makes it worth the cost though not for more than 2 nights.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Very detailed; we appreciate the information you have shared with us and all future travelers...we are overly excited that you continue to choose us as your place to be while in SA. Please note that we are addressing the lighting and outlets in our guestrooms and will be modifying them shortly. We recently changed to pillow-top mattresses with extra padding so hopefully you'd have a softer position for sleep on your next visit. thank you again for your business and we will be here when you return.

"Nice hotel with character"

4
01/11/2017

Like many reviewers, we enjoyed staying at this hotel, with its easy road and pedestrian access to all the typical points of interest in the city. We had booked for 2 nights but stayed a third night to enjoy more of San Antonio, on this, our first visit. The room was sizeable and comfortable (though we found the lighting could have been a bit better). The breakfast was a typical Best Western breakfast which was adequate but more fresh fruit options would have been nice. It is not the closest hotel to the Riverwalk etc. but is certainly worthy of consideration with its ease of access, good on site parking and nice décor. Staff were polite and helpful. We would come back again, if in the area.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you so much for choosing us for your first visit to SA, and for your kind feedback. It's always good to hear someone enjoyed the hospitality to extend their stay an extra night. We look forward to seeing you back soon.

"Absolute Gem in San Antonio"

5
30/10/2017

We reserved this hotel based on its convenience to the conference center. We were absolutely surprised at its charm. The staff was very friendly and helpful. They never failed to greet us as we left the building or upon our return. They were also very knowledgeable about the area. The charm of this converted building was in the details that were preserved. It was fun to look around and find the little details. The furnishing reflected the style as well. The hotel is also within walking distance of the many San Antonio attractions such as the Riverwalk, the Alamodome, the Alamo, St. Paul's square, shopping and restaurants. We have already recommended this hotel to our friends.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
The best advertising is word of mouth. Thank you for letting visitors know about the "hidden gem", our words as well as yours :); and for recommending us to your friends as well...that MEANS A LOT! We thank you and we look forward to seeing you back very soon.

"Wonderful service!"

5
25/10/2017

Caring, helpful employees, especially Sylvia, the afternoon/evening clerk who found us the perfect room with a king size bed and tub. The breakfast items were delicious. Nice room with a comfortable bed. We had trouble with our room key, but that was finally corrected.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Sylvia is incredible, as well as the rest of our staff...thank you for the personal note; she will be excited to hear it. We are glad your stay was wonderful and we look forward to seeing you back soon.

"Best Western - Close to most everything!"

4
23/10/2017

I appreciated the location; breakfast was great! Lobby and breakfast are very clean and food warm. Value of hotel at the time I tried to book a bit more and could not get rate friends received! Would definitely book again for better rate!

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you for your feedback. We're glad you had a wonderful trip to San Antonio. I know you were happy for your friends getting a good deal, I'm sorry if your rate didn't match theirs BUT it all depends on how it's booked, when it's booked, and whether they were booked as a group...BUT, here's a promise, bring this comment back with you on your next trip to SA and we'll give you 20% off any rate you were booked at. Love to see you soon.

"A Secret I Shouldn't Share"

5
16/10/2017

Stayed here for the last 3 years for an event. If I tell everyone how much I like it, it may be harder for me to get a room in the future. We enjoy this hotel and SYLVIA is our desk clerk of the year award!!

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you so much for your comment...DON'T WORRY, you WILL ALWAYS have a place with us, just let us know and will bump whomever :). Thank you for your compliments on Sylvia; she is wonderful...you just earned her a free lunch, 5 Nobody Does It Better)s), and she was nominated as our Employee of the Month. We're excited. Thank you.

"SPE Conference 2017"

4
15/10/2017

Professional and courteous staff. The facility is strategically located near Henry B. Gonzales Convention centre and the Alamo. The location straddles business and leisure. The interior and immediate surroundings are very clean...sparkling Clean!!!!

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
"Strategically Located" and "Sparkling Clean", I may use that in our marketing collateral :). First thought was SPE must have been a Military Conference with the use of those terms...I had heard them growing up in a military family :). It was great to have you with us for the Society of Petroleum Engineers Conference...hope to see you back soon.

"Great stay! "

4
14/10/2017

We stayed here for a night in San Antonio. I was really impressed! Great location, clean rooms, tidy and very cute lobby. They have a hot breakfast, which is totally adequate. I really liked this location because it's a quick walk to the Riverwalk and the Alamo, but it's not ON the Riverwalk. We stayed on a Saturday night, and while I can see why some people might want to stay on the Riverwalk, I like my sleep and the Riverwalk can get hootie-wild and loud. This was perfect because it was so close and yet just far enough away. Two thumbs up. Another Best Western win.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Woody Allen once said, "The secret to happiness is having a close knit family, living far away"...it sounds like that works for the River Walk as well, close enough to walk but far away so you can sleep well :). We're glad you came to visit.

"Comfort"

5
14/10/2017

My stay at this hotel was very comfortable. The room was real clean and the bed was so soft. Easy access to highways. Check in Staff was pretty bland but the lady who checked me out was so nice and upbeat.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you for your post. We're so glad you enjoyed the comfort and cleanliness of our guest room suites...and it sounds like you met both our newly hired and more experienced staff at the desk; before long, on your return you'll see everyone as cheerful (less bland) as the rest. We'll make sure of that :).

"great location"

4
13/10/2017

From this hotel it is an easy walk to the River Walk, Alamo or Tower of the Americas. The staff at the front desk were very friendly and helpful. The bed was comfortable and I liked the Mission style furniture. We had a beautiful view of the Tower of the Americas from our room. Overall it was a great experience. Here are some of the details that might give someone concern: There was a football game and other activities nearby on one of the nights of our stay and this caused a lot of traffic noise, even though we were on the forth floor it was loud. Breakfast was typical stuff. We came down about 15 minutes before the end of breakfast and there was only a couple pieces of ham left and if you get there earlier you can have real dishes (not plastic). It was a long wait to get down the elevator in the morning (I think it was tied up by housekeeping).

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you so much for your feedback. Compliments, suggestions and recommendations are always taken to heart and we will continue to do our best to make your stay an exceptional experience.

"Don't believer the negatives"

3
07/10/2017

I was somewhat concerned when I read reviews saying this hotel was in a bad area of town. Any major city has its share of vagrants and colorful people who hang out in the downtown area and San Antonio is no different. I found the area to be typical of the downtown areas of major cities I have visited and neither the area or the people were threatening to me.

"Excellent Experience"

5
02/10/2017

Very helpful staff, clean hotel, close to city. I enjoyed my experience completely. I would stay at this Best Western in the future and consider Best Western Hotels everywhere in the USA and overseas.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Fantastic. We thoroughly enjoyed having you. We're glad we represented our brand well, and most importantly we're glad that our staff's hospitality made your trip to San Antonio enjoyable. Thank you again and we look forward to seeing you back.

"The best service ever!"

5
23/09/2017

So friendly! Clean! True souther hospitality and the breafast!? Wow! Definitely big bang for your buck!!! Skipping distance from the River walk and all main attractions. Car isn't really needed if you stay here.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We're so glad you enjoyed your stay, and our WOW breakfast. everything at breakfast is fresh made by the ladies in the kitchen, no pre-cooked or microwaved stuff on our all American Buffet. We love to be a great host to our guests and we look forward to seeing you back very soon.

"BEST hotel nearest the Alamodome!"

5
23/09/2017

Aboslutely LOVE this hotel. It's expensive for a Best Western but it's so quaint and unique. It's a renovated Train Depot and the beauty and details throughout the hotel are such a nice touch. The staff is amazing and the best thing about the place is it's within walking distance to the Alamodome so you dont have to drive or pay for parking at the Stadium! It is also VERY close to a trolley station/bike rentals so you have other modes of transportation to the Riverwalk. HIGHLY recommend...wouldn't stay anywhere else!

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Well, we absolutely LOVE our guests...thank you for your kind words. We do love our property and our staff, and it means so much when we hear that we hit all the marks with our guests. Hope to see you back soon.

"Extremely Poor customer service"

2
20/09/2017

Pros: -Good shower pressure -Cleaning Staff attentive Cons: -Dark rooms (improved with natural sunlight) -Poor customer service, which included: ----Refusal to process early check-in (even if I made mention that I did not need to be in the room) ----Double charged credit card for the same stay (I was told that it was due to the booking company I had used and was told to call the booking company myself to fix the mistake but when I showed them my email confirmation that said "paid in full" they retracted and said that they did make a call and that they go it settled). I only found out about the double charge from my credit card. I also got charged more than what was agreed upon by Best Western. No apologizes at all were given. ----Key cards would not work more than half the times, we had to keep getting it reset ----I mentioned my unsatisfactory stay and they said "do you want to check out" -- again no apologizes at all and no acceptance of constructive feedback ----Was told several different and incorrect things, was told that the staff who told us these things were "in-training" by their manager. When asked why they were not being supervised if that were the case - no response. The staff in training at least were nicer than their manager Overall, if you're trying to find a place to stay - go somewhere else were you won't get the headache and where your business is actually appreciated. I really felt they didn't care at all about whether your stay was pleasant or not.

BestWesternHotels, Corporate at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Would go 4.5 Stars if I could"

4
26/08/2017

Having stayed at MANY Best Westerns over the years.....this one makes the top 15. NOT exactly the Paris Hilton...but very clean....friendly staff.....most comfy bed and a nice breakfast with a fine variety and fairly good quality food. Better looking on the inside than the outside. Hallways were warm but then again, you're not spending much time in the hallways ! Lobby is wonderful - plenty of informative old pictures. NO pool. A less than half a mile walk will get you to a section of the River Walk....and maybe a half mile gets you to the Alamo. Very close to some City buses

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you so much for your feedback and the kind review...you think if we WERE in Paris, we could qualify for the Paris Hilton? Or did you mean Paris Hilton the actress/realty show persona :). Thank you. We appreciate your business and loved your review.

"Close to River Walk"

4
26/08/2017

A little pricey for a Best Western, but the hotel is very nice,. clean. Breakfast on real plates!! not foam.Very friendly staff. Very close to the River Walk and the Alamo. about 4-5 blocks away. Parking is not included in the hotel rate.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you for your feedback. Yes, we love our hotel as well and especially our guests...everything is based on the value, and for the price, compared to all others downtown, you can't beat the Best Western Plus Sunset Suites Reiverwalk. See you back very soon.

"Worst hotel experience "

1
25/08/2017

I recently stayed at this property for 2 nights. Both nights I was up all night listening to music from room next door. When I called front desk, I was basically told since I didn't know exact what room it was coming from, nothing could be done. First morning for breakfast there was a leak and breakfast attendant told the maintenance guy don't listen to front clerk because she was dumb. Upon arriving home I noticed I was charged on card I used to reserve room and also card I told them I was paying with when I checked in. So I called hotel today to see what happened and spoke Ana who stated she was the GM. She was very rude and interrupted me the whole conservation. I was told by her she would check into it and call me right back and she never called back. Charges are still on both card. It was my first time staying at a Best Western and it will be my LAST.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Not what we would want for our guests, and definitely not a normal experience based on all our reviews. I am sure we can fix everything to your satisfaction...look for our call!

"Nightmare in the next room"

3
11/08/2017

The night staff was extremely reluctant to deal with the drunk neighbors fighting. We went down stairs to the front desk and demanded the police be called. The fight lasted 4 hours so much sleep was lost and the manager did not seem to care.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Please accept my apologies. We will never jeopardize a guest's comfort for another's lack of decency. I will check into the incident and ensure the staff on duty are trained and aware of our in-house policies...please reach out to me with dates of stay so i can do the adequate follow up.

"Worst experience at a Best Western"

1
11/08/2017

The outside appearance looks bad, plus you claim to be on the river walk which you are not. The neighborhood around is very questionable and doesn't feel safe(boarded up buildings around it). Not to mention, we paid for parking and had to park in a very uncomfortable place (your overflow parking)at night that was several blocks away from your hotel. Thankfully we didn't get broken into. There was also someone laying in our bed when we walked in to our room. We had to get another room that was not close to our group. Being close to our group was our first priority. I paid for 2 rooms together. The staff didn't tell us about the couch beds in the King rooms or we would have got the joining rooms. Instead we were forced to stay on seperate floor. The rooms were dark and very old feeling they smelled musty like dirty damp carpet. I guess this is were you claim to be the "historical district" well it looked pretty historical alright slash very old and outdated. The hallway smelled like weed I mean like it was being piped through the vents. They told me on the phone there was a pool and clearly there wasn't one. The ham that came out for breakfast was sour and not safe to eat. Thankfully I had a good gag reflex. Overall horrible experience we know better next time. I will not recommend this location. I will stay at your other locations but not this one. Worst hotel experience with Best Western ever.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
No, no, no; can't be true...we've never claimed to be on the River Walk, we're a ten minute walk away and all of our guest reviews indicate that. They also say that the walk is fun, safe, and in a very good district. In fact, St. Paul Square is one of the highest rent, upcoming district with high-rise condos and more. On the POOL...we've never had a pool; 17 years, we haven't had a pool...who would tell you we had one? BUT, WE ALWAYS LIKE TO HEAR BACK from our guests, because it makes us better. Your feedback is greatly appreciated, we are taking all of it to heart and will ensure that your next visit, and all others will be the best experience ever. See you back soon.

"Great location"

5
10/08/2017

The location was perfect for walking to the river walk and mall at a decent price and it also accommodated my family of 6 easily which was something I couldn't find at near by hotels. I would def book this location again in the future.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Well, we definitely look forward to seeing you back real soon. Glad you enjoyed your getaway...thank you for your kind words.

"Relaxing"

5
10/08/2017

We loved the fact it was close to the riverwalk but far away enough that we didn't have to deal with the traffic. It was close enough to walk. We had view of the Tower of the Americas which the kids really enjoyed.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Loved it. Thank you for your feedback. glad the whole family got to enjoy our beautiful city, and playing a role in a fun trip always makes us happy as well. See you again soon.

"Great location"

5
07/08/2017

We stayed here for 3 nights on a recent trip around the US. The hotel is in a great location and walking distance to the Riverwalk and The Alamo, and plenty of great places to eat nearby. The area is quiet and felt safe. Our room was big and the beds were comfortable. The free breakfast was good. Theres a small shop for drinks, snacks, ice cream etc. The room/bathroom could have been a little bit cleaner in places. But overall a good hotel. If you get a chance, walk over to Hays Street Bridge and watch the sunset! Would recommend this hotel for the Riverwalk!

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Fantastic. Thank you for your feedback, it definitely keeps our staff motivated and gives them little areas to pay attention to...most important is our service and guest comfort. We'd love to see you back soon.

"Super nice BW at walking distance from the riverwalk"

5
07/08/2017

One of the better Best Western hotel we stayed during our 3 weeks road trip. VERY nice Best Western hotel VERY close to the river. Parking is not free but you pay less than on the river. VERY complete hot breakfast. The rooms are super clean and well maintained. WiFi is fast and free. Very nice people at the reception making a fast and accurate check-in and check-out. Microwave and fridge in the large room. Quite safe area.

"Over All Geat Stay"

4
29/07/2017

Check in was good, room was good (as pics were shown). Hotel has a historic feel, room and was dark than I'm used too. Only little complaint was bathroom had an odor. (Water smell). Breakfast was great. Eggs, waffle, cereal, etc. There is a parking fee $13 (a night). And short distance to the river walk, restaurants, bank n bar.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay. We believe in honesty in advertising and excellence in service...nothing is kept in secret, especially our love for our guests :). See you back soon.

"Stay here when going to the Riverwalk"

5
28/07/2017

This is a great place to stay for going to the riverwalk in San Antonio. Close enough to walk to the Riverwalk, but nice and quiet being just far enough away. Diamond members have the parking fee waived. Rooms are wonderful with a historical feel. The only drawback is that there are not ice machines on every floor like I am used to with Best Westerns, but that is just nitpicking, right?? I stay here every time I come to San Antonio.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
You are not nitpicking at all; we have another ice machine coming for the third floor. Always happy to see our BW Rewards partners in-house, with a sincere thank you for being a Diamond Member. Hope to see you back soon.

"very friendly enviroment"

4
26/07/2017

we had a very nice stay, first impression was confusing we did no saw hotel when we passed by the first time, but once we reached the front it is a cozy nice hotel, breakfast is included which makes it easier to concentrate on the visits planed, it also has a great location to go visit museums, stores, zoo and just enjoy a walk at river walk.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you so much for your feedback; so glad you enjoyed your stay. absolutely, when you drive up, don't look for your typical BW; we are in a historic district and we definitely don't consider ourselves "normal", lol...we look forward to seeing you back.

"Start of our Summer Road Trip"

4
24/07/2017

Booked the Sunset Suites based on price and location. Was very happy with the hotel, and the short easy walk to the Riverwalk. The hotel was nice with large clean rooms. Front desk staff was extremely helpful in helping me print shipping labels.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Fantastic. We're glad to hear you enjoyed your stay with us in San Antonio...truly the best Value in town, and the BEST GUESTS!

"Worst Best Western ever!"

1
13/07/2017

I have stayed in Best Western hotels all over Texas but this one is a disappointment. The location is close to town and the price was lower than competitors, then I found out why. Right off the bat we were not able to get into the room and it took two trips plus the help of the maid to get the problem corrected. Btw, there is an additional $15 per nite fee to pay for parking! On the second nite we arrived to a full lot and no available parking space! When we told the front desk clerk (June 13th), she told us we would have to park a few blocks away if there was no parking near the hotel and they would give us a ride! We told the front desk clerk that we were having problems with the t.v., it turns off all by itself. She said it was a common problem in the hotel due to the age of the hotel and the equipment!! She offered no remedy or suggestion on how the problem would or could be resolved! Not only that, but she added that she is looking for a better hotel to work at!! Don't bother with a bathing suit, there is NO POOL! We will not be staying here again!

BestWesternHotels, Corporate at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Worst stay ever"

1
08/07/2017

My stay here at the best Western was the Worst experience I have ever had at any hotel. The staff was completely rude to us and even had one employee hit on my fiance and made her feel really uncomfortable. The phones in the room didn't work. The managers there treat you like you're the problem not them. The food is horrible. Just... Gah! So frustrated with them...

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Oh my goodness, none of this sounds OK. Please call me directly and let's get to the bottom of it. As you can see from our guest reviews, yours is very troubling to read...it just is wrong and WE HAVE TO FIX WHAT WE DID TO LOSE YOUR TRUST. We want you back; let's talk!

"Great stay"

5
07/07/2017

Had a great stay just like before. We have stayed there before and have always enjoyed our stays...... next trip will definitely involve another stay here. Close to river walk is a huge plus. Thanks so much for making our stay great!!

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We'd have to name a Suit after you...let me know when you're ready to come back and we'll have the door signage changed :). Thank you so much for your continued business, and for the great feedback you provided.

"Short walk to the Riverwalk"

4
06/07/2017

Nice clean place to stay, room was great. This place had a great breakfast that's included. If you're doing the Riverwalk it's only a short walk away 5 - 10 mins. I would stay here again when I'm back in San Antonio.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We hope to see you again when you're in San Antonio. The breakfast staff take special pride to prepare FRESH offerings, nothing out of a bag or nuked...it's all prepared individually as it would be in your own kitchen. We want you to feel like part of the family so we take great care from our room preparations to breakfast and to hosting your stay with a friendly smile.

"Super Location"

5
05/07/2017

A brief seven minute walk up East Commerce Street takes you to the River Walk, another block to Alamo Street and up farther to San Fernando Cathedral (1731). The staff is welcoming, the included breakfast is amazing (and tables etc. are CLEAN), and you are in St. Paul's Square where the Amtrak is located plus lots of other establishments. Just in front is the trolley stop with other attractions (Tower of America's and huge Astrodome). The rooms are large, fresh and clean. We stayed for four straight nights and will happily return!

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
My goodness, thank you so much for the great review and the attention to the reader's needs. We're glad your stay was magnificent and we are looking forward to seeing you back very soon.

"Best Western"

5
03/07/2017

Location was great compared to Rive Walk. The staff was helpful upon arrival and explained any questions very well. There wasn't a TON of options on the breakfast bar, but they had all the basics and it was very clean and well stocked.

"San Antonio trip"

5
01/07/2017

Very nice Hotel close to everything on the river walk. Nice clean rooms. Helpful staff great breakfast. Easy to check in and out. Didn't think you should have to pay extra to park your car in their lot.

"Super Convenient Location, Great Stay"

4
28/06/2017

I had never been to San Antonio but was really wanting to stay close to the Riverwalk and Alamo. I typically look for Best Western because it's got the amenities I like with the price range I am good with. So, when I looked at the map I couldn't tell how beneficial this location was but I booked anyway. Turns out, it was perfect! Both spots were around a 10 minute walk from the BW, which was in downtown. It was so convenient! When you walk in, you definitely get a western vibe as everything is wood. The breakfast area is quite spacious and the building itself is historic. Also helpful is the in house store where I had to get nomz because too many things were closed. The smallest detail in the room was not overlooked and also came with plenty of stretching room. The only annoyance I had was the fact that parking there was $12 which I was not formerly aware.

"Great Hotel Experience"

5
26/06/2017

The staff, at all hours, were friendly, accommodating, and helpful. The hotel is in good condition. Everything was clean and kept up well. The rooms are large and comfortable, including a seating area, coffee table, and desk. We were able to get adjoining rooms that connected from the inside and that really enhanced our overall experience. The breakfast was plentiful and including eggs, sausage, grilled peppers, as well as the usual fare. There were a lot of options! The hotel is within a great proximity to everything. We walked everywhere easily and were able to come and go from the hotel without feeling like it was a huge hike. Traveling with a toddler, this is important. I would definitely recommend this hotel and will stay there again. The price was definitely worth it.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you so much for your kind review. I am glad we hit on every mark and the staff are overjoyed that you mentioned each shift. We are the greatest value in town...hospitality should never cost more! We look forward to seeing you back very soon.

"Good Location"

3
24/06/2017

This BW is located in a good location as it relates to the Riverwalk. However, the night staff was a little curt toward my wife but nice to me. Strange! They had a very nice breakffast and the rooms were very nice. keep up the good work!

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
OMG, my apologies to your wife and yourself. Not sure why the double standard, not on gender but on just BEING NICE...We'd have to check on that. Our staff love our guests! So sorry.

"I will stay again"

4
20/06/2017

very helpful staff, overload parking but additional parking was available, shuttle to additional parking, walking distance from Alamo Dome, need for food places outside the hotel, overall i will stay again for my next event.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you for your kind words. We're going to hold you to your words that we'll see you back soon :).

"Best ever place to stay, coming back."

5
19/06/2017

Excellent large clean room with super soft pillows and mattress. Great WiFi. Massive sized bathroom. Great breakfast with healthy options. Easy parking with vehicle right where you can see it. Close to marketplace and Alamo. Family friendly.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We are so gad you enjoyed your stay. Having your family with us was a joy. Please come back soon.

"Ideal base for visiting San Antonio"

5
18/06/2017

Very pleasant, attractive, quiet hotel in historic neighborhood just blocks from Riverwalk. Trolley/ bus stop is on the same block. Staff couldn't have been more helpful! We should have stayed longer!!

"Walking the riverwalk"

5
15/06/2017

The riverwalk is a must see in San Antonio. Our hotel was four blocks from the river walk and we walked it several times, several days. It was an easy walk and we felt very safe. The hotel staff were helpful and very friendly. I would stay with BW again.

"Horrible Service"

1
12/06/2017

My sister made a reservation for us, with her points. When we got to the hotel, we were told that there wasn't a room for us. The Front Desk agent was extremely rude and didn't even apologize. She was actually sending us away without even trying. We were really tired and our baby was very sick. My sister had to call Best Western and the hotel, there wasn't anybody in the hotel willing to help us. They finally agreed to put us in a room, but we had to wait like for two hours. I will never stay at Best Western again.

"Bad Location"

2
11/06/2017

The hotel itself is okay. The hotel is located right beside a busy street and hotel interchange with a bus station right down the street. Lots of vehicle noise 24/7. If you are a light sleeper you may experience issues due to noise. Beds are very hard and pillows terrible.

BestWesternHotels, Corporate at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Awesome stay"

5
11/06/2017

Loved the location. Friendly staff, clean room, and a good breakfast. It's a very family friendly hotel, and we loved the Decore of the rooms and lobby. We plan on staying here again on our next trip to San Antonio.

"Dated"

3
06/06/2017

Roof leaked. Maintenance man came in, dumped trash out of trash can onto the floor and then put the trash can under the leak. Left with trash still laying on the floor! I ended up changing rooms, with no help from hotel staff.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
I honestly believe you have the wrong property. We have not had a roof leak and the property is only 17 years old. Also, wherever you did stay, I would have been horrified if the maintenance man merely threw the trash on the floor to use the can and walked out...Please stay with US on your next trip. Call me personally and I'll make sure we live up to the great Best Western name...would love to know where you stayed!

"Don't waste your time and money over here"

1
05/06/2017

didnt have a pool, had to pay for parking and the lot was full when we got back from dinner and had to park in a dark lot 3 blocks from the hotel and the gates were unlocked all night. Elevator broke a couple times with me in it and the bathroom door lock didn't work. Worst hotel I've ever stayed at!!

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
I'm so sorry to hear about your experience. None of the above are excusable, and we will review and address every concern you shared with us. We hope to see you back very soon.

"Comfortable and clean"

4
28/05/2017

I recently stayed here for a conference held at the convention center. This was a short walk from the convention, making it cheaper than hotels on the riverwalk. The rooms were clean and comfortable. The hotel is in some sort of historic building, adding to the ambiance. I was able to see a friend's room in a more expensive hotel down the road, and this hotel easily matched the quality for a better price.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Matched Quality for a Better Price...that's our strongest selling point. Our property is a 19th Century building that has been turned into the lobby, meeting rooms, dinning, and exercise facility; while the guest rooms were built in 2000 in a new adjacent building. The ambiance is real, solid oak mission styled furniture and Tiffany lighting in the guest rooms, and brass ceiling and hardwood floors in the common areas. The convention center extension is literally across the street, and the River Walk just two city blocks away. Don't wait for another convention, come back with family and friends.

"Pleasant stay in a historic motel "

4
27/05/2017

Nice location and conveniently located near downtown near the Tower of America, Convention Center, River Walk and Alamo. Just about 10 minute walk to River Walk area and the mall. 15-20 minutes to Alamo depending on your pace. Very pleasant staff, friendly, courtesy and helpful. Rooms are spacious, firm bed but comfy but need better pillows (thankfully we always travel with one). Rooms have small fridge, microwave, desk and couch, 42" TV. Breakfast is that of any other continental breakfast; gravy was bland with no flavor (only complaint). Parking here is $12.95 per night. Would recommend staying at this location

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you for covering all the key points; location, convenience, value, quality, service...if we had to write an advertisement we would have written it the same exact way. Thank you. And, thank you for your insight on the gravy; we will flavor it up a bit more. See you back soon.

"San Antonio Trip"

5
26/05/2017

Born in Texas, moved to Arizona when I was six years old. So, I thought it was time to return to Texas to see the Alamo and other surrounding attractions. Seven day stay in an excellent facility, with exceptional staff, a yummy breakfast, clean room, super comfy bed, great view, internet, bus and trolley stop right outside the hotel door. Yep, it doesn't get much better than this!

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
You can take the man out of Texas but you can never take the Texas out of him...we're glad you came back home, although for a short visit. We like Arizona too, but Texas is Texas...don't stay away too long! See you soon.

"Great place to stay"

5
22/05/2017

Great place to stay! All the employees were great. Bianca was so good!! She went above & beyond helping us! Will definitely stay there again . Rooms were clean . Beds were comfortable . Rooms were good & cold !

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Rooms were good and cold, Bianca was nice and warm; that's what we want to hear...GREAT COMBINATION. Thank you so much for your feedback. Come back and see us very soon.

"A Good Hotel but....."

4
22/05/2017

This was a good quiet hotel with a good breakfast. Staff were courteous and friendly. The location was central to the downtown core. Only problem was a faulty door lock that had to be re-keyed every day.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
So glad you enjoyed your stay...my apologies for the pesky door lock, feel assured it's fixed.

"Great location"

4
21/05/2017

The hotel is a short walk to the riverwalk, the Alamo, central downtown. Mission style furniture throughout which added a nice atmosphere but was not comfortable in the room. The bed was super hard and the pillows were small squares so thick they hurt my neck. Headboard was uncomfortable when sitting up in bed. Wooden footboard was sticking out and hard to get by without bumping into it. Rooms were not as nice as other Best Western Plus hotels we stayed at in Texas. Hot breakfast was ok, hotel was clean. We also had to pay for parking which we never had to do with this chain. Unfortunate there was no pool or whirlpool.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you for your feedback. It's always good to get positive critiques and we'd be sure to take your ideas into account when redesigning our new look in furnishings...still want to stay with the history of the hotel but want to create a noticeable change as well. Come back and see us soon.

"Excellent"

5
20/05/2017

The service was awesome everyone they all went out of their way everyone that works there went out of their way they can make sure we were comfortable and that we had everything we needed awesome awesome service

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
YOU ARE AWESOME! Thank you for your kind words...please bring your awesomeness back to visit very soon :).

"Convenient location - 10 minute walk to River Walk & Alamo"

4
17/05/2017

Spent 3 very comfortable nights in a spacious suite. Air-con may disturb light-sleepers but we were so shattered at the end of 3 busy days sightseeing we forgot about it. Staff were friendly & helpful. Parking was 12 dollars per night which we hadn't accounted for - this is probably the norm if you want a guaranteed space.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We are so glad you enjoyed your stay, there is so much to see in San Antonio and we love to provide our comfortable rooms for that good night's sleep. The parking - it's actually the lowest in the entire downtown district by over $8...unfortunately it's part of big city limitations on space with where we're located; right downtown, two blocks from rover Walk, and across the street from the Convention Center and the Alamo Dome.

"Clean hotel, caring staff"

5
17/05/2017

What made this Best Western really stand out is that its staff really cares. From the front desk to housekeeping to breakfast staff, everyone was very dedicated and seemed to really care about the guests' experience. Hotel breakfasts are pretty much the same at this class of hotel, but at this Best Western even the breakfast (e.g., cooked oatmeal) tasted better! The room and hotel were very clean, the location was good (in walking distance to Riverwalk, Alamo, etc.) and the price was reasonable. I would definitely stay here again (even though there are hotels that are closer to the sights).

"Second Visit"

5
17/05/2017

What better endorsement could I give than coming back for another visit? The hotel is well located, just ten minutes walk from the Alamo and five from the river center mall. The rooms are large and well maintained. They are furnished to suit the character of the building which adds to the charm. Bed was comfy. Breakfast was good. Plenty of cereals, breads, fruit, coffee etc. The staff here are exceptionally attentive. I don't recall the lady's name who was on the front desk each night of my stay (13-16) but she was very friendly and helpful. It looks like exceptional staff are the norm here!

"Family Trip"

3
15/05/2017

Watch the charges made. I had to constantly monitor my bank account for charges made by the hotel. Breakfast was good and well stocked. Hotel personnel was generally friendly. Even though, there was some miscommunication.

"San Antonio getaway weekend"

5
12/05/2017

This is a wonderful hotel. It far exceeded my expectations considering the price that we paid. It is a great value. The hotel is in a nice location and is very clean. The bed was so comfy! It is a short walk to the start of the river walk and everything that is happening in the town. It's very quiet. The staff is very knowledgeable and helpful. You should stay here. I just can't say enough good things about it. One note, some of the reviews said the kitchen staff was slow to replenish breakfast items. This was a small issue when we stayed but only because the breakfast area was totally full. These ladies were doing their absolute best to keep items stocked. It was only a brief wait to get what you wanted at some times. It was definitely not an inconvenience and nothing to complain about like I have read in some reviews.

"Not flexible with guest requests"

3
07/05/2017

Plus: + Request for room facing parking lot was honored + Value + Nice room, decent sized King suite + Housekeeping pays a lot of attention to every detail + Spotless clean + reusable plates and silverware in the breakfast area + Best bed/mattress we had during our 3 weeks trip to the US + 12-15 minutes‘ walk to center/Riverwalk Minus: - Cash payment only accepted upfront - Not the slightest interest in appreciation of my diamond membership (that requests 30 nights at Best Western properties within 12 months) or the attempt to understand, that I was not asking for something unusual - Only few breakfast items We were booked for 3 nights and I wanted to pay cash upon check-out. That is not possible, I was told, cash payments must be done in advance. I asked for the reason, since I presented a valid credit card and the front desk made a copy of my passport. „We charge for each night“, the lady told me. That is an incomprehensible argument to me. I told her that I usually don't have trouble with cash payment upon check-out. The friendly smile disappeared. „No. Cash needs to be paid upfront.“ Bottom line: recommended for value and proximity to city center. However, I would not stay there again, as I neither felt welcome nor appreciated as a diamond member. The hotel itself is absolutely OK, but I am a guest in the first place and wasn't treated adequately especially in view of my Rewards membership. That behaviour is poor and is maybe only a personal issue. This reflects my rating it average.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you so much for the all the POSITIVES. I am so embarrassed by the confusion on the cash payment. Of-course you can pay cash at check-out; the process is that we run authorization on your credit card and then replace it with cash payment at check-out. Nothing gets charged to your CC until checkout anyway, but those using debit cards will have issues as all hotels run prepayment authorizations on cards before or at check-in. As a Diamond Member we absolutely appreciate your business, as we do for all Best Western Rewards Members and other guests...Diamond certainly carries the added sign of brand loyalty, and we thank you for that. Hope to see you again soon, and please do not hesitate to call me if I can be of any service.

"Affordable, charmer near the Riverwalk area"

3
06/05/2017

This place has character and charm with large rooms. The room had a living area with a pull out bed. The room also featured a microwave, wet bar sink, and mini frig. The décor was older but in good condition. The free breakfast included: waffles, eggs, sausage, fresh fruit, oatmeal, cereal, juice, and coffee. You pay for parking which is limited but it's in walking distance to the Riverwalk. We were on the second floor near a busy intersection; so that was a bit noisy. The noise from the third floor was aggravating each night as we retired for the night. The people above us moved around until late in the night and early morning hours. The ceiling and floor sound proofing was horrible. Overall the place was okay and affordable compared to other hotels in the area. If you book a hotel just one block across the interstate the price increases tremendously.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you so much for your business and feedback to future travelers. Sorry, one quick note...the furniture is actually NOT old; it's just mission-style to match the history and ambiance of the property and our City. The furniture is SOLID OAK, and barely a decade old, sanded and varnished annually; something you can't do with regular hotel furnishings. If anyone wants to put the construction of the furniture to test, I use the coffee table for weights when I do room inspections and actually do a few chest lifts and bicep curls with them :). Thank you so much and hope to see you again soon...use either our exercise facility on the Mezzanine Floor, or in-room wights :). Smile!

"Good Value - With a little walk"

4
04/05/2017

Good Clean hotel, nice decor, helpful staff.. Is only a short walk to Downtown, Alamo and Riverwalk.. The walk is a little sketchy, so take a friend with you or Uber.. But other than that its a good deal..

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Short and sweet but full of good stuff. Thank you for your feedback...we hope to see you back soon, and please feel safe; our downtown is nothing like other major cities - it looks big, but it still has small town hospitality.

"Sunset Suites River walk Best Western"

5
02/05/2017

Great amenities for the price! The location is an easy walk to downtown and the river walk and also the other direction has many bars and restaurants so it is basically a better location then it appeared when we first checked in. It is very clean and has a nice large area for sitting and relaxing. It's near the highway but we didn't notice any noise in the hotel. Also very close to the convention center.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Best Value in town, you left that out :). Seriously, thank you for your kind words, it's always good to hear with hit all the marks. See you back soon.

"Great Location"

5
01/05/2017

Great location, inexpensive, extremely helpful staff. The hotel is within walking distance to downtown river walk and other points of interest. The room was very large, a little dimly lit but it was OK. There was a storm during our stay which knocked out power for a couple hours but the hotel staff was extremely helpful and let people hang out in the lobby and enjoy iced tea that they provided.

Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We're glad everything worked out with the storm. Our staff made sure that in the worst part of the storm everyone was safe and comfortable...ice tea is always a winner!

"Don't stay here!"

3
30/04/2017

The building itself is nice, rooms are very clean and have comfortable beds. My issue was the woman at the reception desk named Bianca. She was rude, full of attitude and acted like she hated her job! She talks like a robot spewing all the rules of the hotel and if asked to repeat herself, gets very aggressive and imitating. I was treated like a bother to her during my stay of one night. Wifi is not reliable; I kept getting kicked off. The hotel borders on the bad part of town, so if you need groceries or drinks, don't walk! I won't return to this location.

"Good location"

4
26/04/2017

This is basically a very nice hotel - I've stayed here several times. There were just a few things this time that needed some tweeking. I understand that the hotel is about to get a facelift. I would recommend this hotel.

"Friend reunion"

5
25/04/2017

Met up with 14 friends for 4 days , we all stayed at this hotel. Its a 5 to 7 minute walk to the riverwalk and to the alamo. If you don't want to walk there is a bus #301 that picks you up right in front of the hotel and for $2.75 you can take the bus all day . The hotel and staff were great and the breakfast was very good

"San Antonio"

3
24/04/2017

I enjoyed my time in San Antonio during a recent conference. Very close to convention center and parking was reasonable. The staff exhibited wonderful customer service. My only complaint is that while I had a city view room, it was incredibly noisy at night (loud cars with music blasting).

"San Antonio vacation "

4
21/04/2017

My husband and I stayed here April 9-16. It's a nice hotel very close to the Riverwalk, downtown, and freeway. The beds were uncomfortable and the bed frame too big for the size of the room as I kept running into it at night when the room was dark. The lighting could also be brighter in the rooms too. The staff was friendly and helpful except for one issue we had during the night ( I won't go into it on here).

"Great!"

4
17/04/2017

Everything was great- location, employees. Beds and pillows need improving. The shower hurt my kids because of the type of shower head but overall I would say everything else was great and within walking distance to everything- will stay again! Parking wasn't a problem for us!!

"Great Location; Great People"

5
16/04/2017

Everyone at the hotel was extremely helpful and gave us many tips about how to get around, what to see, and where to eat. The rooms were comfortable. The hot breakfast was very good. Very close to the Alamadome for the activity we were in San Antonio for. Close to buses and also easy to get to downtown. Had problems with the room keys but managed to get them to work.

"Gotta Love Texas"

5
15/04/2017

This hotel was amazing. Everyone was so nice and friendly, going above and beyond. I didn't feel like a guest, I was family. I was laughing and smiling so much my cheeks hurt. Can't wait to go visit again.

"Noisy, Smelled, Out of Date"

2
12/04/2017

It started off bad with the lady at the front desk acting like she was above me and she was right about everything and I was wrong. I work for the military and was not supposed to be charged occupancy tax and gave her my form which she was like "ok you won't be charged state tax" and I corrected her and said I wasn't supposed to be charged OCCUPANCY tax...she looked at me like I was stupid and then I showed her the form which showed the occupancy tax clearly stated and she changed it and was like "well it's still tax..." :/ Then I was put in a first floor room that was right next to the street! It was loud and noisy all night because there is a bus stop right there so you can hear the loud busses stopping right next to my room! The room itself smelled like mold and the air conditioner did not work at all! It was stuffy in the room. The shower pressure was really bad and it didn't even get that hot. I stayed Monday-Friday and I noticed that on Thursday night the hot water got better though. So I question if they increase the hot water during the weekend since it is more busy but decrease it during the week to save money. The decorations are out-dated and the lighting in the room was very poor! It was so dark in my room, even during the day! I turned on all of the lamps which are very dim themselves and it was still like living in a cave. Oh and the fitness center barely has anything in it! 1 treadmill, 2 bikes, a stair stepper type of thing and 1 multi use weight machine that doesn't have any of the necessary hookups you need to do some of the moves. No free weights at all! Overall very dissatisfied with this hotel. The only good thing it has going for it is its proximity to the river walk and Rivercenter Mall is very good!

BestWesternHotels, Guest Relations Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We are very sorry to hear that your recent stay with us did not exceed your expectations. We are constantly striving to improve our hotel and will use your comments as motivation to make positive changes. Thank you for sharing your feedback with us and we hope to be able to better serve you in the future. Best Western Hotels & Resorts

"Great Location"

5
11/04/2017

The hotel is close to the Riverwalk, in fact it is within walking distance to the Alamo, Hemisfair Park and Market Square. It is clean, has a great breakfast and fantastic service. Bianca at the front desk was especially helpful. It is a wonderful place to stay.

"Lost in a moment"

2
11/04/2017

I had planned to write a positive review of this hotel: fair price, quaint Art Deco decor, convenience to the Alamo and other San Antonio attractions. But they lost me in one moment because of one of the rudest things I have seen in a long time. I went to the elevator from my room, hit the down button to go to the lobby, when "Rosa" the housekeeper boarded the elevator behind me, reached around me after I had pressed the 1st floor button, hit some kind of override and we went up instead. She stood there and glowered at me like, "tough luck chump!" I ended up having stop at every floor all the way down to the lobby after Rose got off. Señora, por favor, no entiendes. Su trabajo es servir al cliente, el cliente no le sirve. When I come back, I will not stay here.

"Suite"

5
10/04/2017

Clean room and convenient place to stay because the river walk was near by. Customer service was great and comfortable king size bed. Not too pleased with paying $12 for parking though that was a bit overpriced

"Minimum parking available"

3
10/04/2017

The hotel in general was satisfactory. However the night desk attendant was curt and unprofessional when we mentioned that we were not comfortable with having to park in the over-flow lot that was 4 blocks away in a dark, remote area that appeared unsafe--ESPECIALLY since they had the audacity to charge us a daily parking fee.

"Rooms are dark, parking is horrible, internet is slow as hell"

2
28/11/2016

If you need a place to stay and a decent free breakfast, good place if you are willing to endur the titled items. The rooms are way to dark, even with the multiple light fixtures all over the room. The internet is so slow that you cannot complete the mandatory signon to use the "free" wifi. Parking is HORRIBLE, my vehicle was blocked by the double parked truck of another guest, and the front desk ask me if i need to move "now". I did not know that I had to provide my itenirary when i checked it. Move the F*&^ truck or have it towed....

"Very Nice Hotel & Staff"

5
22/11/2016

My cousin flew into town for a few days and we stayed here. Everything went so smoothly. Bianca checked us in and was so friendly. I like how she greeted us immediately when we walked in the front entrance even though she was checking in another guest. Later in the night when we returned we were greeted w another smiling face (Roderick). Super nice guy. Both employees were amazing. We left super early in the morning and didn't get to have breakfast. Rooms were nice and clean. It's abt a fifteen min walk to the Riverwalk. If you're wanting to go to the Market Place ... it's about ten blocks away. Thank you Bianca and Roderick !! Star employees !

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We are so overjoyed that your visit to San Antonio was great, and glad that we made a difference...your acknowledgement of our staff means greatly to them and I will be sure to share your kind words at our next meeting. See you back real soon and again welcome to our BEST WESTERN Family. Osbry Millender CHRM, CHA General Manager 210-223-4400 210-8385-0197

"Best Ever"

5
21/11/2016

This may have been the best hotel stay I have ever experienced in 50 years of traveling. I would not stay anywhere else in San Antonio should I return in the future.The location is ideal if you are arriving by train, visiting the Alamodome, the Alamo or the River Walk. The breakfast was warm and tasty , the room was spotless and comfortable, the staff was friendly and attentive to every need.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Than you for giving us the full 5 :-)

"Very Nice Experience"

4
18/11/2016

Very enjoyable and comfortable. The hotel is in a well-restored historic structure and does not - thankfully - look like a modern cookie-cutter hotel. Staff was extremely courteous and pleasant, and the room was clean and comfortable. The only knock against the property was the very limited parking.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you very much for your kind words, Please recommend our Hotel to your family and friends! Thank you and please come again.

"Excellent location and a great stay"

5
17/11/2016

We stayed three nights. The hotel was easy to find and was close to attractions as well as to the highway. The staff was excellent - very friendly, helpful and knowledgeable of the area. I was able to get excellent recommendations for dinner. The breakfast was always plentiful and warm. We had a very large room on the second floor just around from the elevator. The beds were very comfortable - the shower had plenty of pressure. It was a great stay in San Antonio!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We're so happy you enjoyed our great property...the staff is very proud of the work they do and enjoy hearing back from you, I'll be sue to share your comments with them. See you back soon...Our Best!!

"Great location "

4
14/11/2016

We were in San Antonio for a Notre Dame football game and picked this hotel for the location. This hotel is just off the I35. Walking distance to the Alamodome, the Riverwalk area, Convention Center, Tower of Americas and the Alamo. Very close. We had a King Suite which was large and comfortable. Breakfast was provided which included eggs and sausage as well waffles and other continental breakfast items. My only complaint is the bed was hard and could use a better mattress. I would definitely stay there again.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you so much for your review. Glad you had an enjoyable visit to our beautiful city and that we were a part of that experience. You know where to stay the next time you're in town...we'll be looking for you :)

"Excellent experience "

5
12/11/2016

We were very happy with the hotel and great staff. Benda and Stephanie made feel like part of the family during our stay..The breakfast was the best out all the hotels we have been in,this was certainly the best, Mrs.Vargas and Kizzy was on top of everything. We will be back.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We know that you have many choices when traveling and your business is very much appreciated. We are delighted that you enjoyed your stay and that our hotel property and staff exceeded your expectations. We hope to see you on your next visit to our Beautiful City.

"San Antonio"

4
10/11/2016

Pros: Great location in proximity to the Alamodome, short, easy 10 minute walk. so we did. Cons: Very limited parking at Hotel site, had to use overflow parking about a block away, didn't like leaving vehicle away from Hotel that far, but Hotel Shuttle car was ready at both times we need to get to vehicle Room lay out was little funky, bed was close to the entry door, with huge suite for seating in the rear. Seemed to us that the bed should have been in rear of room with sitting area closer to entry door. but all in all it was good.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for staying with us, I'm glad you enjoyed your stay. Other travelers will benefit from your detailed review. We look forward to hosting your next stay in our Beautiful city.

"Good value, good location, good breakfast"

5
10/11/2016

Price is good for the location, breakfast excellent, suites are large and spacious. Lighting in the suite could be improved. Great shower! Great bed. We were close to the convention center and the riverwalk.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic!! We love it when everything is perfect. We hope to see you again on your next visit to our Beautiful City.

"San Antonio"

5
28/10/2016

This is a great little hotel, very close to the Riverwalk but far enough away to have reasonable prices. We walked everywhere. The room was large, the breakfast great and the staff helpful. Would love to go back.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you in the future.

"Great Hotel in the City!"

5
28/10/2016

Best Western Plus Sunset Suites is a superb base for exploring San Antonio. It is located within a mile of all major attractions and is on the trolley line. Once done, you return to a HUGE room that is very comfortable. Everything is clean and the bed is perfect for sleeping. The breakfast the next morning is ample and kept well stocked. And, best of all, the staff is the the friendliest and most accommodating we have ever experienced. In many ways, the hotel could be rated higher and the only thing holding it back is absence of some higher end services that most guests, including us, never us. For a great stay at a nice but not luxurious hotel, it can't be beat.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Super Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL when visiting our beautiful city. :-)

"Excellent location, especially for AMTRAK"

5
24/10/2016

This hotel is quite old, but maintained as a modern hotel. Was greatly pleased with the location, especially it's only 2 blocks from the Amtrak station and a few blocks to the mall. The only negative was learning, upon arrival, that there was a parking fee. I am handicapped and a veteran, but there were no exceptions for the fee.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We are happy to read that you enjoyed your stay and would be very pleased to welcome you again...

"Awesome Hotel"

5
21/10/2016

Best hotel ever , Breakfast was amazing the biscuits and gravy were awesome (: Staff was very friendly and helpful. The rooms were very big an spacious beds amazing the sofa sleeper was so comfortable also. i would 100% tell all my friends and family about this beautiful hotel...

"4 star"

5
21/10/2016

we were very pleased with our entire stay ! ! ! the room was very clean and neat--the food at breakfast was really good and a great selection to choose from. this best western is in a good location-----just far enough away from all the sights and crowds, but close enough to walk to most of them.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
It was our pleasure to serve You. In a city filled with so many hotel choices, We thank You.. Our Guest are the BEST....

"Excellent stay"

5
20/10/2016

This is a great hotel tucked away from the hustle of downtown. The staff, from the general manager down to the cleaning staff, were very professional and friendly. The room was very spacious. I would highly recommend this property.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
I am so glad you enjoyed your stay with us. It is good to hear that our staff was right on the mark with their smiles and helpfulness, they truly enjoy their jobs and we appreciate all they do for our guests and returning friends. You are family now, so come back and visit soon, we're best friends now :).

"Home Away From Home"

5
18/10/2016

Great view of the Tower!!! I just loved waking up in the morning and looking outside. The staff was great! Mrs. Vargas was amazing i just loved her breakfast every morning everything was delicious. Ms. Martha in housekeeping was very helpful i never had to call the front desk to ask them for anything. I had wondered the hotel one night and met Roderick he was just a big teddy bear very funny. I also got to meet the parking attendant Myron very handsome by the way. I didn't even know he was outside patrolling the parking lot. Great job. Knowing he was out there made me not care about the small parking fee. In the morning Amanda and Stephanie were there to greet me. I thought they were sisters. Amanda gave me lots of coupons which was very helpful and i did use almost all of them. I did have a small problem with my drain i went to Stephanie and had Thomas the maintenance man meet me at my room and he fixed the problem right away. I loved everything about the hotel especially the way all the staff connect with one another as if they are all family. Its very very hard to find workers like that. I will most definitely be back so save my room!!!!!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We are so overjoyed that your visit in San Antonio was great, and glad that we made a difference...your acknowledgement of our staff means greatly to them and I will be sure to share your kind words at our next meeting. See you back real soon and yes we will save you your room.

"Surprise type of stay"

5
13/10/2016

I was in town just wanting a decent place to stay. My friends were at the Hyatt but out of my price range. So my choices were red roof or best Western so I check both out and red roof plus was not a choice with low reviews no breakfast. So for the price I got this room was a steal hot breakfast great staff from Stephanie to Bianca they made my stay great to the great places to go eat to site seeing I was wowed by this and told my friends next time lets stay here save money leave happy thank you Best Western

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
No, Thank you for taking the time to share your over all experience with us. We are delighted to know that you enjoyed our staff genuine caring attitude and found our location close to where you needed to be. We appreciate you recommending us to others and look forward to having you stay with us again. Please come again..

"I felt right at HOME!!!"

5
13/10/2016

The staff and reward point programs are second to none. Fine dining selection along the river with full drink service. The breakfast is amazing. ; -) What keeps us coming back is the coffee. OMG amazing fresh coffee that makes yow enjoy getting an early start! Thank you for keeping us happy. We will be back.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments, along with my team we are certainly looking forward to welcoming you back home to San Antonio, Texas in the near future.

"Homeless Guy Outside My Window- Geez Louise"

2
06/10/2016

We checked in on Friday night. 3 rooms, 5 people. What a nightmare. The noise was unbelievable, the clerk at front desk told us it would quiet down in a few hours, it never did. People yelling all night, motorcycles revving until the wee hours. Toilet water pressure and level was scary not sure if it was going to flush half the time and heard another couple complaining about toilet and refrigerator. The property is old, not really attractive but we were looking for a deal. I would have gladly paid at another property the over $700 for a couple of nights had I know this previous to booking. Woke up Saturday morning and opened blinds to see a passed out homeless guy less than 4 ft from our window which by the way had bars??? The room was okay. Musty smelling, sheets were old, dingy didn't appear clean. Didn't expect the additional parking charge that was another $100. The noise from the street was beyond not cool and annoying. Breakfast was okay. The lady named CeCe made breakfast cool. I would not recommend and will not stay again when I go to San Antonio. Positive? If you are a noisey partier, don't care about the riff-raff outside the hotel and want to be downtown then this will probably work for you. Not impressed.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of my entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would love to speak with you about your stay. This site does not provide me with your name or contact information. I will leave my information below. I would like the opportunity to make this right with you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Osbry Millender CHRM, CHA General Manager [email protected] 210-223-4400 work 210-838-0197 cell

"Nice place for quick stay"

5
04/10/2016

We had very good experiences with this hotel. We were there only for 8 hours. We were traveling by Amtrack and this was strictly a Sleeping stay. Very very Happy with the service and the support the desk staff gave us. There were a couple of minor issues that the staff fixed very quickly. Would come back.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Nice to hear that you enjoyed our helpful BEST WESTERN PLUS SUNSET SUITES RIVERWALK Team We hope to see you again real soon. Please come again.

"3 Nights in San Antonio"

3
04/10/2016

Upon arrival we were impressed by the pleasant atmosphere of the hotel's interior. Stepping out of the elevator revealed soft spots in the flooring all the way down the hall to our room. Our room keys had to be reissued every time we left the hotel & returned. The bed was quite hard and uncomfortable. The TV worked well. Hotel was conveniently located to the convention center where our conference was held. Staff was very friendly & helpful. Breakfast was great!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Your feedback is very important to us. We look forward to seeing you again. Thanks for staying with us.

"Ok for a one night stay"

3
03/10/2016

Room was decent, comfortable bed, but a surprise on checking in that there was a fee plus taxes for parking that was not included in room rate, the parking was not even secure just an open parking lot. breakfast was adequate

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for being our guest. It has been our pleasure to serve you.. We look forward to your next visit.

"San Antonio weekend get away"

5
30/09/2016

i travel a lot for work and stay in many hotels and the Best Western Plus Sunset - Suites Riverwalk ranks up there in my top five. The shower was the best. Morning breakfast, all i have to say is if you go away hungry its your on fault. very convenient to all the downtown attractions.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL, San Antonio, Texas

"Very quiet and comfortable"

5
28/09/2016

For being close to an elevated highway, the room was very quiet. The hotel is only 4 floors, so it seems like a small cozy place. And perhaps it wasn't high season yet, but we found the floor to be very quiet inside, too. The interior was a subdued southwest motif and the room was very spacious-- 2 beds and a seating area. The desk staff were welcoming and able to help with local info and a ride to the airport. The free breakfast was the standard fare, but adequate. It is a very close to the Convention Center and the Riverwalk (although not directly on the Riverwalk- maybe a 10 minute walk). There are some great restaurants in the nearby blocks to check out, too.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my TEAM, we certainly look forward to welcoming you back in the very near future.

"OK place to saty"

3
25/09/2016

nothing fancy about this place, it was ok - I guess that's why it has 3 stars. one thing is is within walking distance to river walk, alamo and the mall so that was good. We had extremely hot and humid weather which made walking very difficult so it was good we were not to far from the sites, Smoke the resturant was also across the street and this was really good (see my review) The train station is also right there for amtrack so it would be within walking distance. we did not pay for parking,due to being a rewards member, but there is a fee you do get breakfast, but most of the items were not very hot when we went so this was a disappointment, maybe early in the am might be ok - we went about 9am and they stop serving at 9:30am

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We sincerely appreciate your business!!!!

"good location, bad hotel"

2
23/09/2016

The hotel is only a short walk to the River Walk. The down side is the rooms need much attention, stained chairs, internet so bad that I was unable to log onto the Best Western homepage... Lighting, don't plan to read!, Breakfast we had cod eggs and cold sausage. Bathroom had broken and mismatched sanitary tiles.

bestwesternsunset, Front Office Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Worst hotel ever"

1
21/09/2016

When we checked in, we were given (supposedly) a newly renovated room on the 1st floor. The room was disgusting. It smelled of must and mildew, and there was a lot of blood stains on the bedding and bed skirt. We went back to the front desk and she offered another room on the third floor(which she said was a higher end room). While heading to the room it was hard not to notice how dirty the hallway carpets were. We entered the room and immediately were hit with the smell of must and mildew(my wifes asthma immediately flared up again). The shower curtain was torn and the shower head was dislodged from the wall. The tub was dirty and hadn't looked like it had been cleaned in weeks. This hotel was the most disgusting i have ever seen.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm sorry you received service which was unacceptable. After speaking with you and your travel agent, from my understanding all was well. We hope you give us a chance in the future to show you again how great our Hotel really is. Osbry Millender CHRM, CHA 210-223-4400 210-838-0197

"Not Happy - so many problems"

3
20/09/2016

Disappointing for a Best Western Plus, just got here not long ago and I already want to leave! The rooms are advertised as ‘All Suites', not really – there just a bit bigger room. A suite generally has a separated seating area that is removed from the area where the bed is, not so here. The lighting is very poor, don't plan to read at night – no overhead lighting and the lamps are low and have florescent fixtures which are low light and yellow. The bathroom has broken sanitary wall tiles – not very nice. The ‘high speed internet' NOT – takes a few minutes just to download the yahoo homepage. Good News – the front counter staff are very nice and professional.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of my entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to me and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Osbry Millender CHRM, CHA 210-223-4400

"Great hotel and great location. "

5
19/09/2016

This hotel is very pretty. It is conveniently located to the Alamo, Tower of Americas, and the Riverwalk. The hotel staff, Brittany, was especially helpful in suggesting points of interest and a local eatery. This facility is a great value for your money.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We are delighted you enjoyed your stay with us. We appreciate you choosing our hotel and hope you will come again.

"Nice place but get an inside room"

4
18/09/2016

We stayed for two nights and had a sixth floor outside view room. It sounded like traffic and ambulances were driving through the room. At 6:30 every morning the trash truck would empty the dumpsters. Request a room overlooking the interior courtyard. The staff were great and the breakfast in the restaurant was very good. Wifi was poor.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We know that you have many choices when traveling, Unfortunately you did not stay with us. We only have four floors not six. Our hotel property and staff will exceeded your expectations. We hope to see you on your next visit to our Beautiful City. Best Western Plus Sunset Suites Riverwalk Hotel.

"Good hotel, okay location"

3
18/09/2016

I had a couple of nights at the hotel in September 2016. The location is okay - there are many hotels closer to the city centre, with this being a 5-10 minute walk to get to a lot of touristy places. I saw a couple of interesting characters by the freeway underpass en route to the riverwalk. The room was excellent. Spotless, huge, very comfortable bed. Breakfast was included but quite limited and the cooked options weren't great. Overall, it's a decent choice if you get a good deal.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for touching on all the important points for today's traveler; Comfort and Value... We look forward to seeing you back again real soon, Thank you.

"Would totally recommend"

5
14/09/2016

Recently stayed at the Best Western Sunset Suites for 2 nights while in town on vacation. Hotel was very easy to get to, as everyone says extremely close to the Riverwalk without having to pay Riverwalk prices. The rooms were very large and extremely clean. The bed was one of the most comfortable hotel beds I have ever slept in. Never noticed any road noise, but I was on the parking lot side of the hotel. I wouldn't hesitate to stay at this hotel again.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL, San Antonio, Texas

"Good value, great location."

4
14/09/2016

Historical location within walking distance to Riverwalk. Have stayed at the Best Western Sunset Suites several times and always find the staff to be very helpful and friendly. Be warned, they recently started charging for parking, but still a fair value. Easy on and easy off Interstate 37.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my team, we certainly look forward to welcoming back. See you on your next visit.

"Great Experience"

5
13/09/2016

We loved this hotel. The lobby and the decor in it are beautiful. It reminds me of some of the classy older hotels back east which are old, but kept up, which adds to their charm! The rooms were modern and attractive. Our hotel hostess (clerk) , Bianca, was very knowledgeable, friendly and solicitous of us as guests. We would definitely book a reservation there again if we return to San Antonio.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We know that you have many choices when traveling and your business is very much appreciated. We are delighted that you enjoyed your stay, and that our hotel property and staff exceeded your expectations. We hope to see you on your next visit to our Beautiful City. Osbry Millender, GM

"Would not recommend"

2
11/09/2016

Not worth the money. Room had a musty smell, lots of road traffic noise, front desk was not friendly, and very limited parking, plus they charge $14 for parking, then wanted to put us in their extended lot which was not in a very desirable location.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm sorry you received service which was unacceptable. We hope you give us a chance in the future to show you again how great our Hotel is. Osbry Millender CHRM, CHA\\ 210-223-4400 210-838-0197

"No Pool :("

4
10/09/2016

Nice big room ( 110 , ground floor !! ) . great beds !! small pillows :( very comfortable , quiet , in good condition. the front desk ladies very nice , especially AMANDA. she gave us all sorts of coupons for all sorts of stuff. the breakfast room is nice and big. typical BW offering. Coffee ???? Location is good , at the east end of dt. close to a huge mall.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We are happy that you Experienced Exceptional Service as intended by our Management and Staff.

"Great Hotel in a Superb Location!"

5
01/09/2016

We stayed at the Best Western Sunset Suites - Riverwalk for two nights on our Road Trip in May this year. The hotel was in a great location to visit the Riverwalk and The Alamo only being an easy 10 minutes walk away. Contrary to some reviews that have questioned the safety of the area, we didn't have any problems and never felt any unease! The staff were lovely and very helpful. The breakfast was great to get you started for the day! Room was not the biggest, but certainly adequate with a comfortable bed and very clean. We also had no problems parking in the hotel car park and had no need to use the overflow parking slightly further away as some other reviewers have mentioned. I would recommend this hotel for anyone visiting San Antonio! Price was very reasonable for it's location close to the Riverwalk.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We're always delighted when Our Guest take the time and write a review "Superb" about our hotel. Thank you so much for the great review, .we're glad you loved the atmosphere and that you felt comfortable. Thank you for highlighting the staff and breakfast. We're sure you must have had a lovely time exploring San Antonio, TEXAS. Please come again.

"Overflow parking is an issue"

1
28/08/2016

DO NOT CHECK IN IF YOU ARE SENT TO OVERFLOW PARKING YOU WILL NOT GET A REFUND IF YOU DO NOT FEEL SECURE THERE. Make sure you are okay with the parking location before you check in. If you have to park in overflow parking. We checked in on a busy night and told we would have to park off site for $15. I checked into our room, and while my husband waited for hotel staff. They took him to a sketchy, dark,and apparently unsecured location to park our vehicle. He refused to park there, and we left the room. The female front desk staff did not apologize or try to find us other accommodations but said if we left they would not give us a refund and was a little rude about it. We left, drove home 125 miles away and called the general manager the next day. He also refused to give us a refund, except for parking. The Best Western customer service at their toll free number was not much help either, since they follow whatever the property management says. So we got charged $164 for a 15 minute wait "stay" in a hotel room. I cannot rate sleep quality since I never even touched the bed, but we would have been up all night worried about our vehicle. Ultimately we did get a refund from corporate so thank you to the customer service oriented people there! I have stayed at other BW properties and have great experiences but I will certainly choose another property on one of my frequent visits to San Antonio. I hope they have improved their overflow lot and refund policy since our visit.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of my entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to me and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Osbry Millender CHRM, CHA 210-223-4400

"San Antonio"

5
25/08/2016

I stayed here for four nights in May. The hotel is walking distance to the centre of San Antonio and has a reasonably big shopping centre a couple of minutes walk from the door. The hotel itself is nice and the building has a lot of character. My room was massive and had a nice view out the front of the building. I didn't hear any noise from the road at night. Bed was comfortable. Room had everything one would need. Breakfast was good. I'm planning on visiting San Antonio again next year and would definitely consider the Sunset Suites. Staff were extremely friendly. Special mention to Brenda, who checked me in. She is the friendliest and most welcoming person I've come across in a hotel. A true asset to your establishment.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Brenda is one Outstanding TEAM member. I will be sure to share this revieew in our next staff meeting and reward her. Your feedback is very important to me. We look forward to seeing you again.

"Needs updates but great location"

4
22/08/2016

The room was okay, and the stairwell and hallways definitely reeked of dirty carpet, but it's exactly what you would expect got the price point. I would stay here again, the staff was accommodating and the breakfast was good. The location is phenomenal for walking to the Riverwalk and great freeway access. I would definitely stay here again.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you very much for your kind words, Please recommend our Hotel to your family and friends! Thank you and please come again.

"Great time in the Alamo city!!!"

5
21/08/2016

This was our 2nd stay at the Best Western PLUS Sunset Suites-Riverwalk. We really like its close proximity to the Riverwalk, the Alamo and other local downtown attractions. The rooms are large, decorated nicely and clean. Breakfast is not your normal paper plates and plastic utensils, but real plates and silverware. We look forward to returning in the near future.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you so much for staying with us for your second time. I think you like us :-) and we are very happy about it. Thanks again and we will see you on your next visit.

"Room had a humid stinky smell, beds are hard, and parking has low security."

2
20/08/2016

When we arrived we noticed parking was small and had no security, it was also not covered, just FYI. At night it gets full and they have a separate overflow parking. Our room had a very bad humid stink smell which I addressed but it was not taken care of. It smelled the whole four nights we were there. Their beds are also uncomfortably hard. An upside is their breakfast was good and the staff was friendly.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of my entire team I would like to apologize for your experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience Osbry Millender CHRM, CHA

"Great hotel"

5
19/08/2016

Fast check in. Used trolley to go to the market and Alamo, etc. Didn't have any problems. We enjoyed our stay. Beds were great. Stayed here before and would stay again. Breakfast was Ok! Two day pass on trolley was only $ 4.00.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your nice review. We hope to see you again real soon

"I wanted to like this hotel"

3
13/08/2016

They do a ot of things right at this hotel, and I enjoyed my stay until I experienced an unpleasant problem with my room on the last morning. I think it is how the staff handles problems that can really set a hotel apart. Unfortunately, management did not feel that anything was warranted here. They should have cut me just a little break on my stay to offset a unpleasant situation, but they chose to do nothing. The rest of the staff were great, but that was poor customer service.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of myself and the entire team, I would like to apologize for not exceeding your expectations. We look forward to seeing you the next time you are in our Beautiful city.

"good stay"

4
13/08/2016

not a bad stay here in San Antonio. alot better than the red roof inn. great breakfast . only draw back is the over flow parking lot it's about a block away. other than that great stay. the ac works like a champ room stayed cold all the time. short walk to the river walk

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We know that you have many choices when traveling and your business is very much appreciated. We are delighted that you enjoyed your stay, and that our hotel property and staff exceeded your expectations. We hope to see you on your next visit to our Beautiful City.

"Good Hotel"

4
10/08/2016

Good location , short walking distance from the river walk.It doesn't look that great from the outside, however the inside is very nice. The rooms are spacious and comfortable.The complementary buffet breakfast is a plus.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Wonderful, Sounds like you had a great visit with us and our Beautiful city San Antonio, I'm so glad we were a part of the journey. We hope to see you again real soon.

"Everything is bigger in texas"

5
10/08/2016

Wow!!! Very posh! Massive room/ suite and massive bed! Coffee maker, fridge and microwave in room. Clean and well presented. Effective air con. Bathroom clean with lots of hot water and clean towels. Awesome water preassure!! You really get the feeling like they care- like they made the extra effort. Brakfast was lovely- lots of choice including make your own waffle mix and w sizes of waffle iron!! They let us leave our bags with them intill our flight There was a bit of road noise in the room - might bother a very light sleeper. Also no cental ceiling light. Just lots of lamps around the room. Made it kinda dark but hardly a problem. With in walking distance of the alamo and the river walk Very very impresed with this hotel- 100% recommended!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL, San Antonio, Texas Please come back and visit with us real soon. If I can help make your next reservation Outstanding Please allow me to do so my name is Osbry Millender GM, [email protected] 210-838-0197 it would be my pleasure.

"overall, good hotel for business travel"

4
08/08/2016

Positives: very helpful staff, great breakfast, a 5-minute walk from the San Antonio convention center, 10 minutes from the Riverwalk Negatives: walls as thin as tissue paper (I was listening to snoring from the next room), cramped parking But--I bring a "white noise" machine when I travel, so it worked out fine :)

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for choosing our hotel and for giving us your personal feedback. Nice to hear that you enjoyed your stay and our helpful BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL Team.

"Good for business not for family staying"

3
07/08/2016

Clean, quiet and convenient location. Parking is an issue if you don't like to leave your car on the street. There is no pool; no restaurant. If you are staying with kids there is nothing to keep them entertained.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We sincerely appreciate your business. Please come again. Osbry Millender, GM

"Best hotel and staff!"

5
04/08/2016

Arrived first night late, night staff Roderick and Myron were awesome. Morning staff just as great. Very helpful when we had to layover an extra day dt van issue. Very accommodating. Beds and room clean. Housekeeping staff met every need and more. Breakfast to top it off just outstanding. Everything that was supposed to be hot was. Cold was cold. Eggs, meat, and all the sides you could want. Price reasonable too. And in the middle of all the great tourist attractions. Wish I could have enjoyed, but gives our family a reason to come back to such a great hotel. Thank you again for being so accommodating. The breakfast staff to very kind and helpful too. What a great crew!!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Wow, can we use your comment in our advertisement? It couldn't have been written better to describe us. Thank you so much for taking the time to let everyone know about your experience, and we appreciate all the kind words about our staff (Roderick and Myron). Thank you and I hope you'll come back to see us again soon. Osbry Millender CHRM, CHA General Manager

"View of Tower of Americas"

4
03/08/2016

Nice hotel and close to Riverwalk to lots of good restaurants. Very helpful and efficient staff at check in. when they told us breakfast hours I told them I had to leave earlier and they said to stop by desk and they would have sacks with yogurt, fruit and energy bars. However, when we stopped by in the morning the young man behind the counter said he didn't see any and he certainly did not go out of his way to rectify the situation. When we got to the train station our train was delayed - sure could have used that breakfast bag.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your feedback, and I'm glad you enjoyed your visit to beautiful San Antonio. Our goal is always 100% satisfaction and I'm happy to hear that the Staff responded to your needs immediately...I will personally check into the Grab and Go breakfast bag situation today. I do apologize for this should not happen ever. We look forward to seeing you again real soon.

"Very Pleasant Stay"

5
02/08/2016

This boutique hotel was in a great location for me since I came in on the train. The station is just a few blocks away and within walking distance. Many of the downtown attractions (including the river walk) were also within walking distance although the San Antonio summer heat can make taxis or the trolley look more attractive. My room was spacious with a king bed and sofa with a microwave and small refrigerator. The room was clean and in good condition. They have a gift shop where you can purchase food and drink items including microwavable food items. There are also numerous restaurants in the area that deliver if you want to stay in. The staff was very nice. There was a slight delay in getting me checked in and I was offered a free soda for the inconvenience. The free breakfast featured self made waffles as well as scrambled eggs and sausage plus several bread selections and coffee and juice. It was plenty adequate for me. I didn't use the parking but apparently the lot fills up quickly. My only minor complaint was the lack of lighting in the room. The lamps were beautiful but the amount of light they produced left a lot to be desired. Opening the curtains during the day was pretty much a necessity for me. All in all, I had a pleasant stay and will be back.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We are delighted and overjoyed to hear that you loved our hotel and it's central location, the spacious rooms and especially our really friendly staff. Thank you again for your really nice words. Looking forward to welcoming you back again real soon.

"Great Place to Stay"

5
01/08/2016

This was a really nice little hotel to stay in right off of downtown, so convenient. The staff was friendly and professional. The restaurant they recommended for dinner was absolutely delicious - Maria Mia's on the Riverwalk. Loved this place. They just need to add a pool to be perfect!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Your feedback is very important to us. We look forward to seeing you again. Thanks for staying with us

"Best Western Plus just Average"

3
31/07/2016

Pros: friendly staff, location, price, parking fee for the area was reasonable, breakfast Cons: traffic noise, lack of lighting and outlets in the room, no safe deposit box in the room (you can request one but too small to fit laptop or tablet), sofa sleeper had an odor, stains in the carpet and shower curtains. Water from shower spraying onto the wall; this is concerning b/c over time this will create mold.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of my entire team, I would like to apologize for not exceeding your expectations. I will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Osbry Millender CHRM, CHA General Manager 210-223-4400 work 210-838-0197 cell BEST WESTERN PLUS Sunset Suites-Riverwalk

"Awesome Staff"

5
31/07/2016

Brenda and Alexa went out of their way to make us feel welcome and relaxed. We were able to get parking up close and a room in the quiet part of the hotel with their help. Dinner spots recommended and suggested by them were great also .

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my team, we certainly looking forward to welcoming your return in the very near future. :-)

"Awesome stay"

5
29/07/2016

We were in San Antonio for two conventions at the Gonzales convention center. The Best Western Plus Sunset Suites is very convenient to the convention center. Awesome place. Very friendly staff. Very helpful as well. We will be back.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic. We love it when everything is perfect. Hope to see you again real soon.

"Awesome hotel"

4
25/07/2016

It was very friendly and the staff was the absolute best. They worked with my family and I. It's not really close to the River walk, but the scenery is absolutely beautiful. The buildings and the location were very good. The only other downside is that it has no pool. The breakfast was the best. Great hotel. My family and I will definitely stay again.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thanks for staying with us again, We truly appreciate your business, and know we are working hard to keep our relationship successful for years to come. We hope to see you soon real soon.

"Location and Brenda the desk clerk top notch"

5
25/07/2016

First of all the location is first rate; walkable to the River Walk and the Alamodome. We found out that the hotel is due to have a substantial remodel soon which will make this choice even better. Brenda (Kirkpatrick, I think) the desk clerk was extremely kind, and very sincere in her desire to all she could to make our stay perfect. Free wifi, worked great for me. Good breakfast with fresh fruit and hot choices as well. Parking limited but they have an overflow lot not far away.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for choosing our hotel and for giving us a personal feedback. Nice to hear that you enjoyed your stay and liked our helpful BEST WESTERN PLUS SUNSET SUITES RIVERWALK team (Brenda).... Please come again.

"Less than I expected"

2
25/07/2016

After reading the reviews abou the hotel we decided to book 3 rooms in this hotel for 2 nights since we are travelling with our daughter, my father in law and my mother. We arrived by lunch but our room was not ready what wasn t a problem for us , I just asked the lady in the front desk to hold our luggage so we could enjoy the city . I was surprised when she asked me why I need to leave the luggage in the hotel, that I should leave it in the car.I had to explain that we were travelling with our parents and that we need the car because they couldn t walk long distances so she decided to help us. By afternoon we did the check in and the room had a decent size and a refrigerator but it was very dark even with all lights turned on .Breakfast was good in a nice area. Hotel location was ok , close to area attactions but in an area not very busy so I didn t feel confortable to walk in this area at night. During check out we had another problem with the front desk, as we had pre paid our rooms in Brazil our credit card was just for incidentals and parking so I when to the front desk and told them that we were checking out and that I want to pay in cash for the parking( once my country charges 7% for all expenses that we do overseas with credit card) for my surprise the lady told me that she had already chargeded in my credit card the parking because many people leave without paying and sometimes the cards are declined so they had to charge before the person leaves the hotel. I travel a lot and I ve never seen something like that,I was really disappointed and dont recommend this hotel since the service was really poor

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of my entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to me and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 210-223-4400. Sincerely, Osbry Millender General Manager

"Excellent all the way around!"

5
24/07/2016

We stopped in San Antonio for the night and choose the hotel based on reviews. We arrived after 9 PM and it was a full house. It was very busy at the front desk. The ladies at the front desk were very helpful and didn't skip a beat even with multiple walk up interruptions. She gave us a brief history of the building, now the hotel and encouraged us to look around at the pictures to learn more. She also helped us to find dinner upon our late arrival. We had to park in the over flow lot and were provided prompt transportation back by a very nice gentleman. He also offered suggestions of additional things to do while in San Antonio. He also gave more information about the hotel history. We enjoyed walking out to dinner and down on the River Walk. Our room was clean, well taken care of and a good nights rest. We didn't have breakfast at the hotel but, it was available if we needed. We were promptly taken to our vehicle in the morning and on our way to see San Antonio. We would definitely stay here again! I would love to come back to San Antonio for a longer visit and stay here again!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Wow, can we use your comment in our advertisement? It couldn't have been written better to describe us. Thank you so much for taking the time to let everyone know about your experience, and we appreciate all the kind words. I hope you'll come back to see us again soon when you are in our Beautiful City.

"Great place to stay! "

5
23/07/2016

We were pleasantly surprised at how nice this hotel was to stay at! We were within walking distance of everything we wanted to do near the river walk! The bed was comfortable and the breakfast was great! The staff was amazing! Will stay here again!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We are so overjoyed that your visit in San Antonio was great, and glad that we made a difference. Your acknowledgement of our staff means greatly to them and I will be sure to share your kind words at our next meeting. See you back real soon.

"Great place to stay except for parking cost"

5
15/07/2016

The hotel had a great location, It was about a 10 minute walk to the riverwalk. The room was excellent. The staff was professional. The breakfast was excellent. The only negative was the parking fee. The hotel charges a parking fee of 12,95 per night. When we made our reservations the parking fee was not mentioned. I believe this fee should be disclosed when you make your reservation not when you check in.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for staying with us, I'm glad you enjoyed your stay. Other travelers will benefit from your detailed review. We look forward to hosting your next stay in our Beautiful city

"San Anton Visit"

5
13/07/2016

This was my first visit to San Antonio. My husband had been here over 48 years ago when he was in the Air Force. Very nice hotel and a short walk to Riverwalk. Prices very reasonable. We stayed four nights with another couple. Room decorated in the Mission Style reminds me of Frank Loyd Wright. Hotel is close to The Alamo and sightseeing busses. Staff gracious. Good breakfast. I would return and stay again if we visit this area.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We know that you have many choices when traveling and your business is very much appreciated. We are delighted that you enjoyed your stay, and that our hotel property and staff exceeded your expectations. We hope to see you on your next visit to our Beautiful City

"Great Decor"

4
11/07/2016

Location was good, easy walk to the river walk area and we saw the trolley car passing several times but we did not use it. Mission style decor in the lobby and rooms was lovely. We stayed in a king suite on the ground floor. The room was clean and quiet and appeared to have been recently decorated. Breakfast room was well set up and staff made sure everything was kept filled and the area was very clean.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic. We love it when everything is perfect. Hope to see you again soon.

"Hotel Stay"

5
10/07/2016

Excellent Trip. I would highly recommend this hotel. The staff was very professional and friendly. They were very helpful with recommending local sites and attractions to visit. They front desk staff went out of their way to help us enjoy our stay. The maids ensured the rooms were clean. The breakfast contained a great variety of foods to enjoy.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you so much for taking the time to write a review and sharing your feedback. I am happy to read your compliments of the warm hospitality extended to you by our team.. We certainly look forward to welcoming you back to our hotel and ensuring your next visit is another amazing experience.

"IF YOUR LOOKING FOR TROUBLE THIS IS THE PLACE TO COME!!"

1
09/07/2016

WARNING WARNING WARNING. Do not trust this hotel. the staff are thief's. I had 1500 dollars stolen from my safe deposit box. I left it at the front desk trusting the hotel. I had to call the police to the hotel. the stress and anger this hotel caused me was unbelievable. I would never stay at a best western hotel again.

"Great choice for Conference "

5
07/07/2016

My wife and I and 2 co-workers stayed in 2 rooms for 4 nights in this hotel for a conference. Everything about our stay was perfect. The hotel is spotless, provides a great variety of breakfast foods, and the staff is superb. As mentioned, parking is limited, but the hotel provides transportation to an overflow lot in a VERY efficient manner. I never had to wait more than a few minutes to get to my vehicle. This hotel is within a few minutes walk to the Gonzales Convention Center and about a 10 minute walk to the Riverwalk. If I am ever in San Antonio again, I would definitely stay here.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL. :)

"Booking "

2
07/07/2016

We booked this room through Trip Advisor, only to discover that there were no rooms available upon trying to check in. We had to find another room at a different hotel after traveling 8+ hours from El Paso. The desk clerk was very apologetic about it. We were supposed to hear from the booking agency. They called and the connection was lost. Never heard from them again.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of My entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to me and I will be using your feedback to implement improvements to tripadvisor to ensure we offer a much better experience for you on your next visit. Thank you and Please come again.

"Short walk gentle atmosphere on the street"

4
06/07/2016

A good place to spend a night or two while at convention. Within safe walking distance of Henry B Gonzalez and the Riverwalk Mall. Though on the street very quiet. Parking is limited. Staff was more than courteous and all were very knowledgeable.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you back to our Beautiful Hotel and our Beautiful city.

"No compassion"

2
05/07/2016

I accidentally booked at this hotel on the wrong date. As I explained my case to the hotel's GM, he became very demeaning and reveled in being unhelpful. Due to the fact that I booked the room for the night before, I never got a chance to stay, but I still paid for accommodations I never recieved. The manager refused to adjust my reservation for the next day and never offered a compromise for the situation at hand. Some hotel points, a discount on my next stay, some type of effort would've been nice.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
I would like to apologize for not exceeding your expectations I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We look forward to making a difference in your next stay. I hope we can exceed all our guests expectations.

"Good stay"

4
05/07/2016

overall very nice hotel in a good location by the riverwalk. Clean and nice appearance. nice morning buffet style breakfast and friendly staff. Would have been extra nice if the hotel had a pool or a hot tub. The pull out sofa bed was very uncomfortable for my son to sleep in, but will just have to make sure we get a double room next time.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We know that you have many choices when traveling and your business is very much appreciated. We are delighted that you enjoyed your stay, and that our hotel property and staff exceeded your expectations. We hope to see you on your next visit to our Beautiful City.

"San Antonio Visit"

3
03/07/2016

Check in was quick and pleasant. Rooms are large with view of the Alamo Dome. The remote control failed to work and discovered it had no battery. That was quickly solved with a call to the desk. The shower was very slow to drain and although we notified the desk, it was not fixed at our time of departure. The mattress was a bit firm for me. They did have a good breakfast and it was different each day we ate there.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of my entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for all of our Guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Osbry Millender

"San Antonio Downtown Stay"

5
03/07/2016

Great location to San Antonio Landmarks such as the River walk, Alamo and Tower of the Americas...etc.. Wonderful Staff, Clean Rooms and Great Breakfast to get you on your way for the day. Loved the Historical Look of the hotel. if driving, Parking can be a challenge.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you back in the very near future.

"Vacation "

5
30/06/2016

Hotel was good , excellent service. One thing I m I ssed was a pool . After driving all day and getting into to Texas humidity it would have been nice to swim. The bed was very nice, nice fluffy white towels, refrig, very convenient to the river walk. Breakfast was very good eggs,ham,waffles and all the other stuff. I would recommend this property

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL, San Antonio, Texas Osbry Millender

"Summer Vacation 2016"

3
30/06/2016

We were in summer vacation in Houston Tx., decided to go to San Antonio, TX before going home. I booked this hotel on from trivago.com.The price was reasonable. When I got there, I was told that there was a parking fee for my car $12.50 plus tax. Also the ad said queen beds, the bed were small probably full size. The room was good size. IT did hot at times at night in the room. The staff was friendly and the breakfast was good.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for being our guest. It has been our pleasure to serve you.. We look forward to your next visit.

"Great staff!"

4
29/06/2016

Very friendly, cheerful, and helpful staff. Great value for the location. The location was excellent for the convention center. The room was clean and nicely furnished. It could use a little more light and bigger pillows though.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your nice review. We hope to see you again real soon..

"Cozy/Romantic environment, Incredible Customer Svc, No resort fee!!!"

4
27/06/2016

Was skeptical with reviews, but took chance anyways. Wow, what an amazing all around property, The employees here rival competitors like Omni and Marriott properties. The deal we got was amazing and was probably $200 less a night than the two I just mentioned!! We checked in early considering the flight arrived at 10 a.m and to my amazement the Mgr ANA walked out and said "No problem, I'm sure its been a long morning already". STEPHANIE, the front desk clerk greeted us every morning and RON every evening when we arrived back making us feel like were in the episode of Cheers, except in a Hotel. The rooms were amazing, lighting was perfect, decor was gorgeous (we are tired of modern/contemporary look) bed was hard but an incredible night sleep every night so kudos to the mattress. The breakfast, although eggs are like powder, the remainder and service by Caetherine (I believe her name was) FIRST class. Where else can you find a hotel charging only $13 to park (please dont increase it :) ) and NO resort fee from what I see!! We stayed at the hotel down the street previously for $33 every night,,,crazy. Overall, This property is amazing, It's not next to the Alamo if you want to be right downtown. My 10 y/o and I walked every morning and evening to downtown and it's quick, and about a 5 minute walk. The Hotel is well worth it and I always hate recognizing a great property, because prices increase across the board, but if they don't change any pricing, This hotel is one of the most amazing quaint hotels I ever stayed at. Great Job Ron, Stephanie, Ana, Caetherine and to the housekeeper we had whom was so Personal every day!!! Ana find out whom it was and take care of her. Hope to see you all soon and remember your staff rivals that of the Marriott!!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for You and other Guests in the future. We hope you will come back and see us again soon. I will be sure to do a little something special for Ana, Stephanie, Ron and CC. Thank you again. If I can be of assistance in the future, please don't hesitate to contact me at 210-223-4400. We appreciate your loyalty to our brand. Sincerely, Osbry Millender CHRM, CHA General Manager BEST WESTERN PLUS Sunset Suites-Riverwalk

"Close to Alamo Dome"

4
27/06/2016

For a down home friendly feeling and close-in hotel, this was a great place to stay with helpful, caring staff. Car pool to hotel and split the daily parking fee. No pool on site, but pool privileges with shuttle to and from pool location at another hotel. Very quiet, comfortable suites that have fridge and micro and coffee. Also fresh coffee, hot cocoa and tea in lobby, free 24/7 is a nice perk along with hot breakfast of eggs, waffles and much more. Large wood bed frame can make navigating the room a bit tight. Overall, lovely stay.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my TEAM, we certainly look forward to welcoming you back in the very near future.

"Nice for the money"

4
26/06/2016

No need to post addtional photos because the hotel is represented honestly on its website. The hotel is in a great location for walking to the convention center, Rivercenter Mall, and the Riverwalk. It offers a simple hot breakfast which is a plus especially given the fair rate of the rooms per night. Incan attest to the issue of street noise which actually didn't bother us too much but it is present. Also, our room had a weird smell, not quite sour but I imagine its from the soiled carpet. The only improvement that I would suggest is that they clean the carpet or replace it when it is stained so badly. Otherwise, the staff is exceptional and I would stay again if looking for a budget friendly option.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your kind words. We look forward to seeing you again on your next visit to our Beautiful city.

"Enjoyed staying here!"

5
26/06/2016

We really enjoyed our stay and it was much nicer than our friend's room at the Grand Hyatt. Parking was half the price, there was free breakfast, the room was very nice and very homey, and the staff were very friendly. Easy walk to the river walk and Alamodome, very convenient. We would stay there again.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you very much for your kind words, Please recommend our Hotel to your family and friends!. Thank you and please come again.

"Wonderful!!"

5
23/06/2016

Roderick was the best front desk person!! He was very helpful in finding street tacos and making me feel at home!! Love this hotel! Very clean hotel, comfy and very great breakfast! I'm glad there is security guard at night to make us feel safe.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We're always delighted when Our Guest take the time and write a review about our hotel. Thank you so much for the great review, .we're glad you loved the atmosphere and that you felt comfortable. Thank you for highlighting the staff (Roderick was last months employee of the month) We think that he is one of the best too. Thank you again and we hope to see you again real soon.

"Excellent hotel/Excellent staff"

5
23/06/2016

Went to a convention at the nearby Alamodome and chose Best Western because of the location and price. I am sure glad I did. The staff was excellent: the clerk who check me in greeted me by name every time I passed by and helped me with several problems I had, not related to the hotel. The mission style/art deco furnishings really brought me back to an earlier time; I thought I was at one of the Grand Canyon old hotels or at an original Harvey House. Really set off a relaxing atmosphere. The complementary breakfast was terrific; the offering varied slightly each day we were there. There was even iced tea at all hours in the lobby. Staff; Location (it is also near the Riverwalk); Furnishings: BINGO.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you so much for your feedback. Many people choose us for the close vicinity to the River Walk and the Convention center, but you hit the nail on the head...we ARE a beautiful property; solid oak mission-style furniture and Tiffany lighting, hard wood floors and brass ceiling tiles in the main historic building take you back to the early 1900's in Historic St. Paul Square District. And there is no reason why you should be treated with less just because the breakfast is complimentary; that's why our full American buffet breakfast is fresh prepared daily by our breakfast staff (no out of the bag eggs here), served on real plates with real silverware. Thank you again, We look forward to seeing you back.

"What a Gem!"

5
20/06/2016

We needed a place close to the Alamodome and we chose this hotel. It was perfect. More perfect that any of the other higher priced places. Location was fabulous. Staff was amazing. Everything was top notch. It was a great value for the $$

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We aim to serve and it looks like we did. THANK YOU...but our pride is our guest, and our staff. We enjoy every visit and look forward to great relationships for years to come. Thank you for your feedback and Please come again.

"Terrible parking situation...plus they make you pay!"

3
19/06/2016

The hotel was fantastic. However, they have a TINY parking lot, so there is never open parking spaces. AND they charge you $13 a day for the privilege of walking blocks away to an overflow parking lot. I will NEVER stay there again.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you, I am happy to here that your hotel stay was Fantastic. Please come back and visit with us real soon.

"clean and friendly"

4
19/06/2016

Staff was very helpful and polite. Breakfast was hot and you had many choices. The room was clean and dark. The bed was comfortable. We enjoyed our trip to San Antonio and we will stay here again when we come back to town!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We know that you have many choices when traveling and your business is very much appreciated. We are delighted that you enjoyed your stay, and that our hotel property and staff exceeded your expectations. We hope to see you on your next visit to our Beautiful City.

"Gorgeous lobby"

4
18/06/2016

Best Western hotels tend to be a good value, and with a deal on hotels.com, this came up as the perfect choice for a convention at the Alamodome. The lobby is gorgeous, with stained glass and tin ceilings and original brickwork. Attached to the lobby is a four-story generic hotel, with decent rooms containing a microwave and fridge. All the rooms are "suites," meaning extra space for a desk and an easy chair. So far so good. Breakfast is the generic hotel breakfast: doughy pastries, yogurt, sludgy oatmeal, Fruity Pebbles. It would make more sense to give everyone a breakfast package upon check-in. Front desk service was lovely. Two irritants expressed by previous reviewers: the cards lost their code. The usual proximity to heat/cellphone/credit card was the excuse, but I don't have this problem elsewhere. The real problem is the parking. Forget this off-site crap, when you pay $14/night to park, you expect a parking space. We had to think long and hard before giving up our space to go out for dinner. It's crazy to make decisions on that basis.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Your feedback is very important to us. We look forward to seeing you again.

"Nice hotel, but some frustrating issues"

3
16/06/2016

We really enjoyed our stay for the most part. Check in was seamless, and the woman who checked us in was so friendly. She offered great advice, took her time to answer our questions, and any time she was working the front desk throughout the week of our stay she would say hello and make sure things were going well. The hotel breakfast was okay... nothing remarkable, but enough options to keep us from getting bored. The room itself was nice. We booked for 2 adults and one child expecting to get a room with 2 beds, but ended up with a king and a fold out couch. The fold out was pretty terrible, with a 3 inch mattress over bars and springs. My son, who is 4 years old, had a hard time sleeping on it so we all ended up in the bed which made it hard for all of us to rest. Despite that, we still enjoyed the room and were impressed with it overall. We had some issues with our key cards throughout the stay - we had to get them recoded daily, as they would stop working. They said keeping them next to a phone would make them not work, but sometimes the cards were kept on top of a dresser, in a pocket alone, in a purse, etc and still kept malfunctioning. That was annoying, but not a huge deal. The major issue arose when we returned from dinner the last night of our trip only to find there were no available parking spaces. There was an overflow lot available "a few minutes away", but I was not comfortable with having my car a mile or more away from the hotel, especially since we had to pack our car to leave in the morning. I can understand if this was an issue in a free parking lot, and would have been annoyed but not upset. However, considering we had to pay $14 a night for parking, this was unacceptable. We sat in the car for about 20 minutes and were fortunate to get a space when someone left. The employee holding the front door and the one in charge of driving guests back from the overflow lot both had poor attitudes, explaining "parking here is first come first serve" and rolling their eyes when I told them I would wait for a spot. It seems to me that there should be other options when the lot is full.. valet, closer overflow, or parking under the awning by the front desk until someone leaves and they could notify us in our rooms all seem like better options than expecting guests to pay to park their vehicles far from the hotel. What was a pretty exceptional stay turned sour with the frustration and unnecessary attitude we experienced on the last night.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure that we offer a better experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Lovely, friendly hotel"

4
15/06/2016

We chose this hotel because it was so close to the Amtrak station as we had to leave around 1 am for our train (we stayed two nights), but it turned out to be a very pleasant experience. The hotel is historic but all the fixtures were up to date, the amenities overall were everything one would want (including a boxed breakfast since we had to leave to early), all the employees went our of their ways to assist us and were very friendly and polite (the night manager even insisted on having the security guard drive us to the Amtrak station about 3 blocks away due to the hour). The bed was very comfortable, and the décor was very nice. One could easily walk to the Riverwalk Mall at the Marriott, but there was a bus stop a few yards from the hotel where busses and sightseeing trolleys picked up, so everything was convenient. I would gladly stay here again and highly recommend it to others, especial Amtrak passengers.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Wow, can we use your comment in our advertisement? It couldn't have been written better to describe us. Thank you so much for taking the time to let everyone know about your experience, and we appreciate all the kind words. We are looking forward to your next visit.

"better than expected"

5
13/06/2016

I had a late check in and they were very accommodating. Sometimes the staff makes your stay a little better. Rooms were clean, breakfast was great and staff was friendly. Close to river walk. This location doesn't have a swimming pool.

bestwesternsunset, Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments, along with my team we are certainly looking forward to welcoming you back.

"Very Convenient"

4
13/06/2016

A nice property well located for the River Walk. The Hotel was clean and what you would expect from this chain in an urban setting. No surprises which is a good thing. The staff was especially friendly and helpful. Kudos to Roderick and Brenda.

bestwesternsunset, Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your kind words, we are very happy to hear that we could exceed your expectations!. I will be sure to reward our staff Rodrick and Brenda for the outstanding customer service. Please come again.

"Great employee staff, very solid experience"

5
10/06/2016

At the very beginning, you check-in with a receptionist. I checked in with a very pleasant lady named Brenda K., whom went above and beyond with her customer service. The rooms were clean, and comfortable, more than enough for a solid hotel.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you, Please come again. Brenda K is the Best!

"Great price and nice room but horrible internet"

3
10/06/2016

Very nice hotel which is located "across" the highway from the riverwalk/Alamo so it does require a 10-15 minute walk under the overpass to access tourist spots. I was lucky to have a large room which faced the parking lot so my room was quiet. I suggest you request one that faces the parking lot and not Commerce street since its a busy street and can be noisy. Parking is VERY limited so if you can't find a spot you must park off site and they will follow with a van (not convenient at all) however for the low price of the room (hotwire) its worth it. The rooms are big, not sure why they call them suites (maybe because there is a little fridge), however mine was very large, clean but dark. The lights are all amber colored so reading is out! I travel for work and this hotel has the worst internet I've ever tried. If you are coming to SA for business I would avoid this hotel just because of their internet connection or should I say total lack of connection, it is very frustrating. However, the tv is a very large flat screen with over 74 channels. It was great to watch a movie. The bed was firm but I had no problem, the pillows are cheap and uncomfortable. (Very lumpy). The fitness center is an afterthought and they should just eliminate it. The hotel clerk who checked me in was extremely nice and personable. She is a true asset to this hotel. Over all for the price I would definitely stay here again.

bestwesternsunset, Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you, we will see you on your next visit.

"Not up to Best Western Standards"

2
10/06/2016

Although this hotel is within walking distance of Riverwalk, the distance is not walkable due to traffic and safety issues. What was really disappointing was arriving on the 4th floor and being hit by an musty odor that was a combination of mold and some sort of cleaning or cover up product that set off constant sneezing and left me with a serious sinus headache all night long. Apparently there had been a flooding problem but the carpeting was not replaced. Now this Best Western is the highest priced in San Antonio but they also charge $12 a night for parking. In addition, every wooden surface is swimming in lemon oil which gets picked up by everything you set on it. On top of everything else, we didn't receive our Best Western loyalty points because we booked through Trip Adviser instead of directly with the hotel.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of my entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Osbry

"Fantastic Customer Service"

5
09/06/2016

The staff at the hotel were fantastic. Bianca Riley at the front desk always greeted me with a smile and provided help at every opportunity. The staff in the kitchen were also very attentive and helpful. The rooms were clean and quiet. Great location for meetings at the conference center. Room lighting could be improved.

"Great Hotel!"

4
06/06/2016

Me and my sister stayed at his hotel in April, so apologies for the delayed review but it we had a great time here. Thank you to the ladies on the reception desk, (there were two in particular but we didn't take names) who always greeted us and who were really helpful. The hotel is about a ten minute walk from the Alamo and Riverwalk and most organised tours pick up from the hotel, we did the Texas Hill Country tour. For Airport Shuttles we found that the majority of the time we were the first dropped off when arriving into San Antonio and the last collected going to the airport - we had an internal flight between so did the journey twice. Breakfast is served in a small dining area in the lobby, and had a good mix of foods on offer - waffles, pastries, toast, fruit etc. There's also a small shop located by reception for snacks and drinks. We stayed on the third floor and found the rooms quite spacious. Even though the hotel is located near the highway there was very little disturbance in our hotel rooms. We were lucky enough to stay in San Antonio during carnival and found the hotel really reasonably priced for location and amenities.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you in the future.

"Avoid at all costs"

1
06/06/2016

Extremely disappointed, Very old and it shows significantly. Stayed on first floor, street view. Heavy traffic noise. Air conditioner very noisy. Toilet very noisy. Carpet dirty. Terrible room odor, musty and mold smell. The lighting was extremely poor in the room. With every light on, could not read a book. It's a shame that they charge 12.95 per night for parking when you are patronizing their hotel. Gee - free breakfast but charge for parking - what a deal. Small mushy pillows.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Completely out of the ordinary, I have checked this room to make sure this was not our hotel. Thanks to you our Valued guest for bringing this to our attention.. (keeping us on our toes) Please accept my apologies..

"Clean and Convenient"

3
01/06/2016

This is a typically furnished and run Best West with its most convenient feature being that is just five minutes walk down a main street to both the Conference Centre and nearest access point to the Riverwalk, then only another five minutes round the corner to The Alamo. Frankly once you have seen the Alamo and eaten on the Riverwalk there is not much else in San Antonio so you are done. The BestWest saves you the sky high prices of the 5* chains that have built themselves directly on the river. We had an ordinary hotel room I would have said, so I don't know where the "all suites" comes from. Nicely furnished, decent shower and towels, comfortable bed etc. Unfortunately our room was on the ground floor with an awning outside and trees so we had almost no natural light, while the dark orange side lights did not alleviate that. Note that you are charged an extra $15 night for parking but that too is cheaper than anywhere else in SA. Not a very lively area round the hotel, although the streets are brightly lit and safe to walk it is on the corner of main roads and most of the adjacent shopfronts empty at present. I would recommend the hotel for convenience to the town centre, that short walk could save you several hundred dollars.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your feedback. We look forward to seeing you again soon, we hope :)

"Excellent location, clean room."

4
31/05/2016

Had a clean room with an excellent location. I really enjoyed the comfort of the bed and the a/c was rocking all day on a hot texas day. I loved the walking distance to the riverwalk, can't beat the price for a downtown stay. Loved it.... free lemonade at the lobby.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you. We brag about our downtown location, great breakfast and clean beautifully decorated guest rooms, but it's wonderful to hear it from you. We look forward to seeing you again real soon

"Excellent choice for hotel"

5
31/05/2016

From the check-in with Brenda at the front desk to the breakfast every morning and the wonderful rooms, this hotel was an excellent choice for my families vacation. Very clean, great location, free wi-fi and wonderful helpful staff! I would give it a 5!!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for choosing our hotel and for giving us your personal feedback. Nice to hear that you enjoyed your stay and and liked our helpful BEST WESTERN PLUS SUNSET SUITES RIVERWALK team. (We think Brenda is pretty awesome too) :)

"business trip"

5
31/05/2016

clean, well kept, very friendly staff, helpful, and close to activities. the hotel in a area of good highway access, a part of town the city is really trying to revive easy access to river walk, more important close to Sunset Station activates.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We sincerely appreciate your business. Please come again

"Great hotel in a wonderful location"

4
30/05/2016

Great little hotel only 5 minutes walk from the attractions of downtown, and very close to the Alamodome as well. Paid parking but not overly expensive. Brenda at the front desk was FANTASTIC. She had lots of advice on where to start our trip and was a smiling face every time we passed by. The suites were very large spacious. My one complaint is that the windows seem to be very thin - our room was on the 3rd floor main road side and we could hear conversations outside and music from cars. Breakfast and wifi are also free. Overall, definitely worth to stay and I'd be back.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We know that you have many choices when traveling and your business is very much appreciated. We are delighted that you enjoyed your stay, and that our hotel property and staff (Brenda) exceeded your expectations. We hope to see you on your next visit to our Beautiful City.

"Great location, spacious rooms & free breakfast"

5
26/05/2016

The rooms are spacious and clean at a reasonable price. The staff are very professional and courteous. Best Western Sunset Suites is literally walking distance to Rivercenter Mall. Free breakfast. The only downside is parking which is $14/day.

"Wonderful staff, good value"

5
24/05/2016

I had the pleasure to stay here for 7 days after arriving in country from an overseas tour in the military. The staff (from the front desk, to general manager, to the cleaning lady) were consistently friendly, attentive, and made me feel welcome and energetic from the moment I checked in. The front desk staff were very friendly and always polite. I always walked away from the front desk w a smile. The facilities were good, nothing spectacular, but clean and complete. $1.50 laundry, small gym, small convenience store, and daily breakfast (eggs, potatoes, yogurt, oatmeal, waffle maker, etc) made my stay easy. The mattress comfort was ok, a little stiff and cheap feeling, but I survived. The suite had a mini fridge, microwave, desk, coffee table, and a couple couches. I'd come back any time, and recommend it to anyone who is cost conscious but wants quality and a great value.

"Close to Convention Center and Free Breakfast!"

4
19/05/2016

This was a delightful place to stay for a conference on the other side of the highway. I was concerned about walking back but the underpass is lit with LED lighting and there was plenty of traffic around. The location is in close proximity to the riverwalk and convention center making walking back to the hotel after a strong margarita very, very convenient! ;-) I would stay here again but know two things: Ask for a room on the opposite side from the busy street out front and second, parking is extra and costs $13/night.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL, San Antonio, Texas.

"Big Room but would not recommend"

3
17/05/2016

I stayed here for a safety conference in May, arrived at 2:30 and was told there was no one that could help us because they were in the middle of shift change and that they would not be able to check me in until 3 because all the rooms were dirty. Upon check in at 3:15 my room was large and nice but the walls are extremely thin and Ac extremely loud. For the price charged, stay elsewhere.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
I would like to apologize for not exceeding your expectations. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good place to stay"

4
13/05/2016

When in the shuttle from the airport driving up the street to the hotel I was thinking "Gee, I feel sorry for whoever is staying here!". It looks like you are driving through an industrial part of town, a little shady. Surprise, it's MY hotel! Nice bright clean lobby, the front desk staff was very friendly, the room spacious and clean. I had requested a room NOT near the elevator, but of course got one right next to the elevator. I have to be honest, I never heard it nor the people getting on and off, so it was not an issue. I also requested a room on the parking lot side, as suggested from other reviewers. Well, we were on the street side and it is a busy corner. Commerce St. leads to downtown. The freeway off-ramp and on-ramp are right there, it was noisy, so if you are a light sleeper it will probably be a problem, but w/the fan or air conditioning on it didn't bother us. They had a good continental breakfast, there's a waffle maker, cold cereal that my roomie said was stale, milk, juice, toast/bagels/sweet rolls. They also had freshly cooked scrambled eggs, one day bacon, the next sausage, and fresh coffee. Very convenient to start the day. I chose the location because of the proximity to the convention center, and the reasonable price. It's a quick walk to the convention center, which was awesome, maybe 5-10 min. walk. About a 15-20 min. walk to the Riverwalk. Not really any places to eat close, unless you want to eat at Denny's across from the convention center. We had flyers put under the door twice for pizza places, looked up reviews for both and they had extremely bad reviews. Pretty sure they are doing that on the sly. There is a BBQ place over by the Alamo Center, and a bar if you go to the left when going out the door from the lobby on the street side. We didn't go to either place. They have a little shop in the lobby, w/snacks, drinks, ice cream, as well as toiletry items. We went walking every night to downtown and never felt uncomfortable or unsafe walking back to the hotel, so no worries there. We took a cab back to the airport, had them call for us and waited maybe 10-15 minutes. Over all, it was a pleasant place, and I would definitely recommend staying here.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We are delighted to hear that you loved our central location, the spacious rooms and especially our really friendly staff. Thank you again for your really nice words. Looking forward to welcoming you back again real soon.

"Nice hotel"

3
11/05/2016

The rooms are large, comfortable and clean. The staff are helpful and the breakfast is good. The location wasn't as central as I was expecting, it's about a fifteen-twenty minute walk to the river walk. Apart from that the hotel has good facilities and it's easy to get to from the airport.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
It was our pleasure to have you as our guest, and we look forward to the opportunity to do so again.

"A non stay stay"

1
11/05/2016

I didn't even stay at this hotel at all. I had booked a reservation checking in April 28th and checking out April 29th. Due to the weather outbreak I had to cancel the trip. The policy stated I had to cancel 24 hours in advance (by 4pm the preceding day) which I did. Sure enough, several days later my credit card statement billed me as a no show directly from the hotel (I had booked through concur but the charge was directly with Best Western). I got bounced around, nobody called me back. The front desk manager on duty at 5/11/2016 flat out refused to give me my money back on the grounds it was a deposit required reservation which it was not- should would not listen...I got a bit loud and told her I would never stay at Best Western again. Now I have go through my bank- Major pain, more time on hold.. Because of this experience and poor customer service I refuse to stay at a Best Western ever gain.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great stay, optimal location!"

5
10/05/2016

From the outside the hotel does not look like anything extraordinary. However, the inside is nothing short of wonderful. Great rooms, comfortable beds, clean, good service, and fantastic hot continental breakfast. 5 minute walk from the Riverwalk and 10 minute walk from the Alamo. You should stay here...

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL, San Antonio, Texas

"Clean, professional and close to Riverwalk!"

5
09/05/2016

This Best Western is clean, professionally staffed, and 3 blocks from the Riverwalk! Hot breakfast was excellent! Convenience store inside and very nice quality restaurant on the corner. Highly recommended!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you back in the very near future

"Great Location"

5
09/05/2016

Hotel staff is friendly and the building is historic yet clean and tastefully decorated. The proximity to the River Walk and other in-town amenities is excellent. Street noise is my only complaint, but with a street-level room close to bars and other hotels it is understandable.

"Good location, good amenities, noisy street."

4
07/05/2016

I tagged along on a trip to San Antonio with a friend who was attending a conference. She chose this hotel based on reviews here and its proximity to the convention center and the riverwalk. The hotel was very clean, the staff was friendly and efficient, and free breakfast is provided. They also have a little shop with water, snacks, sodas, ice cream, etc. This came in handy. The room we had was very spacious. (I don't know if all the rooms have a similar layout.) We had a king size bed as well as a fold out sofa. The room also included ample closet space, a large flat screen TV, mini-fridge and microwave, coffee maker, and a hair dryer. It had a living space that included the couch, a chair and desk. The bed was comfortable, the water in the shower was consistently hot, the air conditioner worked great, thankfully, as it was hot. The wifi was a bit slow at times but at least it was free. The location of the hotel is very good. A five minute walk will get you to the Rivercenter Mall or the convention center. Another 2 - 3 minutes will get you to the heart of the riverwalk or to the Alamo. My only complaint would be the noise from the street. When my friend made the reservation, she requested a room not on the street side based on reviews she had read. So of course we got one ON the street side. And Saturday night while we were there, the Spurs had just won their first game against Oklahoma. So we were treated to the sound of car horns honking in celebration for hours. But even without the extra celebratory noise, traffic noise was easily heard in the room. So definitely request, and possibly insist, on a room away from Commerce Street. One more tip: while we were there, two pizza joints had slid menus under our door. One night after a long day of walking around, we were tired and discussed ordering a pizza from one of them. A quick search here of reviews indicated that the food was horrible, and in some cases, the place almost sounded like a scam (credit card info given but no food ever arrived). Obviously we opted not to order from either of them. Definitely do your homework on anything like that that you receive.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fabulous, we're so happy that we were able to meet your expectations. The close vicinity to all the sites, Alamo Dome, River Walk, Historic Alamo Mission and the activities downtown can not be beat...add in the great hot breakfast and we have ourselves the place to be in SA...right? Thank you for your feedback. Please come again.

"Nice Hotel"

5
07/05/2016

Very comfortable stay close to convention center, easily walkable. Also close to downtown attractions. Walking distance. Room was quiet and clean. Enjoyed my stay. Would stay again. Thank you for everything.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you back. We are looking forward to seeing you on your next visit...

"great location"

4
06/05/2016

Great location, great food. Staff was excellent. Hotel shows its age, but very quaint. 2 blocks from the riverwalk. Great food down the street to the west. Smoke. Central to everywhere. I would stay here again

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you very much for your kind words, Please recommend our Hotel to your family and friends!.Thank you and please come again.

"Newly Remodeled - Nice Location"

5
06/05/2016

The hotel is about 1/3 of a mile form the riverwalk, convention center, and the River Mall. It's located in an area of Commerce St where there had been expansion some years ago. There had been several restaurants nearby but only Smokes seemed open while I was there. The hotel has been newly remodeled with a Southwest Mission style theme. It was nice to stay at a hotel that was not of the national 'cookie cutter' variety. One of the comments I read mentioned noise. One side of the building faces the main highway. The other is quieter, that is the side I was on. I had no sound complaints. Breakfast was a standard 'free' breakfast. .

"Older building"

4
03/05/2016

Close to River Walk with quick access to a highway. Spacious rooms; mine had a king bed, couch, flat screen tv, microwave, fridge. The desk staff were pleasant. The breakfast was typical "free" breakfast fare with scrambled real eggs, sausage and biscuits & gravy. Rooms were a bit noisy between freeways and trains. Great choice if a short visit and River Walk/shopping are on your agenda.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We sincerely appreciate your business!!!!

"Visit to San Antonio"

5
03/05/2016

The Best Western River Walk is one of the most beautiful decorated Hotels we have seen in the Best Western chain. It feels like you are visiting a friend's house. The bed was very comfortable and the room was of very good size. All the staff was friendly and professional. The breakfast buffet was good but when you came closer to the end of the buffet, it seemed the staff was not to eager to replenish the food. The Location is good but not as close as we thought to the River Walk. All in all great place and would stay there again.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you. We brag about our downtown location, great breakfast and beautifully decorated guest rooms, but it's wonderful to hear it from you. We look forward to seeing you again real soon.

"One of my favorite BW's!"

5
02/05/2016

The hotel is in an older building in downtown San Antonio, and BW has done a great job of keeping it looking nice. About a 10-15 minute walk to the shops, Alamo, and Riverwalk. This hotel has a little convenience store and an ATM in the lobby. I've stayed here a couple of times and would definitely recommend it for the location and amenities.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive and kind words. We look forward to seeing you again in the near future. Have a wonderful BEST Western Day!!

"Would be my first choice if i came back to San Antonio"

5
29/04/2016

Stayed here whilst visiting from the UK last week. Service was exceptional - staff were incredibly friendly and always said hello especially the two girls who checked us in when we arrived (Monday 18th), they were very welcoming and answered questions we had on other days. The whole hotel staff in general were brilliant: a great team. The Room was very spacious, clean and comfortable. Air Con was a god-send in the heat. Would definitely recommend here if staying in San Antonio. It's right down the street from the Alamodome & Amtrak station and a 10 minute (if that) walk to the riverwalk - very handy for all the fiesta activities last week ;) and for sightseeing. Also, it's right off the i-37 so takes barely any time to get to and from the airport.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for touching on all the important points for today's traveler; comfort, helpful staff and value...we look forward to seeing you back again real soon, Thank you!!

"Basketball Tournament"

5
25/04/2016

We stayed here four nights for an event at the AlamoDome. The location was perfect. The hotel was great. Loved the rooms. Breakfast was very good. Staff outstanding. Parking is limited so if possible get there early enough to get a spot. There's a charge for parking. We plan to stay here again next year for the State Tournament.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Your feedback is very important to us. We look forward to seeing you again. Thanks for staying with us.

"VIVA FIESTA"

4
25/04/2016

my wife and I have been coming to fiesta for 2o years, We have been staying at this Best Western almost every year. The rooms are always clean the Staff is always friendly and the Food is always good.The bus stop is very close. And you are within walking distant from the Alamo maybe 6 blocks.we have been very pleased with the service here.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you very much for your kind words, which are highly appreciated! Please recommend our Hotel to your family and friends!.Thank you once again. See you next year and again VIVA FIESTA!!!

"Walking distance from Riverwalk."

4
23/04/2016

It was nice walking about 3 blocks to the Riverwalk, room was very spacious and clean. The only problem I had was the smoke alarm started tweeting at 1:00 am. Told the front desk the next morning and it was fixed that day !!!! Breakfast was great hot , cooked there in the kitchen, and workers were very clean and friendly. Would recommend this place. Price as good also.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for touching on all the important points for today's traveler; comfort, helpful staff and value...we look forward to seeing you back again real soon Thank you.

"Leisure"

4
20/04/2016

This is about 3 blocks from the river walk. People were very friendly and helpful. Was clean and rooms were very large, you need to watch the foot board on the bed however, we ran into it a few times before we learned. Breakfast was really good and home made very nice workers also !!!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you back in the very near future..

"my son's wedding"

5
19/04/2016

This was or first time in San Antonio, and we were here for my son's wedding. I was pleasantly surprised when we first arrived the staff at the front desk was welcoming and extremely helpful. The room was clean, and nice. The bed could have been a bit less hard but overall the experience was very nice. I would highly recommend this hotel for anyone that wants a nice hotel at a great price point.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We know that you have many choices when traveling and your business is very much appreciated. We are delighted that you enjoyed your stay, and that our hotel property and staff exceeded your expectations. We hope to see you on your next visit to our Beautiful City.

"Good place to stay, reasonable"

4
16/04/2016

I was surprised. I needed a place to stay for a couple of nights at a reasonable price. This hotel was not in the ideal location for me but, when I got inside it was spotless, nicely appointed, the room was very large and very clean. The personnel were very friendly and accomodating. The breakfast had good variety and was good. The location was not within walking distance of the riverwalk, for me since I am elderly. Just across the highway from the Alamodome. But overall a very pleasant stay. I would certainly recommend it.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Your feedback is very important to us. We look forward to seeing you again. Thanks for staying with us.

"A true "BW PLUS""

5
16/04/2016

An excellent hotel in walking distance to the Convention Centre, Tower of the Americas, The Alamo, and The Riverwalk with its many restaurants, museums and attractions. You couldn't ask for more pleasant staff; a lovely room, good breakfast.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Your feedback is very important to us. We look forward to seeing you again. Thanks for staying with us.

"did get refund"

2
15/04/2016

The manager did contact me, and provided a refund for the parking. The manager handled the refund very professionally, and I appreciated that. I realize errors get made, and it is how staff handles the errors, that make customer service pleasant or not.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
This was my pleasure, Please come again.

"One of THE best BW I have stayed"

5
12/04/2016

I love BW chain and usually trying to find one in town I am staying at, some of my most favorite ones are in Napa and Santa Fe. Well, add one more to the list :) First time in San Antonio and decided to stay in BW again - made great choice again (and not just bcs of price). Nice location just 3 blocks from the River Walk and close to freeway. Room with touch of Texas but nice clean comfortable and even cozy. Breakfast is the better that some BW Premier, I love it. Stayed just one night but next time I'm in San Antonio - I am staying here again for sure! You'll like this hotel for super nice staff(extremely friendly), big nice rooms and really good breakfast. Cheers, Sasha

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We're always delighted when Our Guest take the time and write a review about our hotel. Thank you so much for the great review, .we're glad you loved the atmosphere and that you felt comfortable. Thank you for highlighting the staff. We're sure you must have had a lovely time exploring San Antonio, TEXAS. Please come again

"Riverwalk and work made better by stay there"

4
10/04/2016

Had a demanding week long conference walking distance from this Best Western Plus facility and returning each evening to the motel was a comfort after a full day. Staff was great always friendly always attentive. Breakfast was tasty and filling

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive and kind words. We look forward to seeing you again in the near future.

"Nice Breakfast and cozy room"

5
08/04/2016

I was a bit worried about the location at first but the location is okay. Just nice short walk to River Walk area. The lobby looks much nicer than their pictures. The breakfast area is big and bright. Decent breakfast. No problem with hot water. Internet speed is fast at night but a bit slow during the day. I liked the water pressure. Coffee machine in my room seems to be replaced but still working. (It was not a problem because coffee is available in the lobby area.) It is not very quiet because the hotel is adjacent to I-37. Parking is 12.99 per day plus tax. Overall, I was very satisfied with my stay.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We realize that you have a choice in accommodations, and we put our full effort to make your stay comfortable, convenient and enjoyable. Please do not hesitate to let us know if we can assist you in your future hotel need at The Best Western Plus Sunset Suites Riverwalk.

"Great Location"

4
07/04/2016

For those wanting to be close to the famous River Walk and yet out of the hustle and bustle this is the place to be. A short two block walk to the River Walk makes this property an excellent place to stay for a short one or two night stay in San Antonio. This is not a big property but has all the basic needs. Arrive early so you obtain the relatively few parking spots on site. (I don't know what they do if the spots are taken.) The room was spacious and the beds were comfortable. Ask for a room opposite the main street. Staff were very pleasant and the breakfast buffet was very generous. I would return.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Your feedback is very important to us. We look forward to seeing you again. Thanks for staying with us.

"Nice place to stay"

5
07/04/2016

Although it's not right on the Riverwalk it's only a short walk. Hotel was nice and clean. Friendly staff. Breakfast was very good and the ladies taking care of it did a great job keeping things filled and hot.. Beds very comfy. Room cleaning staff did a very nice job. Would definitely stay here again.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for touching on all the important points for today's traveler; comfort, helpful staff and value...we look forward to seeing you back again real soon Thank you.

"Good Hotel and Location"

4
06/04/2016

This is a good hotel, ideal if heading into the conference center close by. Also just a walk from the city center and River walk, where there are plenty of restaurants. You can easily get on to and exit the highway to all directions. Accommodation is very good, beds, linen, great, bathroom very clean, and nice soft towels as well.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your recent stay at our hotel. We see that your stay was pleasant and that our accomodations and staff had you feeling your BEST!! Thank you and Please come again.

"Ideal location"

4
04/04/2016

This hotel is lovely clean and comfortable. The staff helpful and friendly, location good for all the attractions. Lovely breakfast. I would recommend this hotel and San Antonio we loved it. Rooms clean and decorated lovely.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
It was our pleasure to serve You. In a city filled with so many hotel choices, We thank You.. Our Guest are the BEST....

"Poor Parking and Breakfast Space, and Remote"

2
04/04/2016

Upon arrival they handed me a paper to sign for an additional $12.95; what is wrong is that they have very little parking and made us wait to be taken to another location to park and be picked up by a van. Your front desk receptionist kept talking to herself and and answering herself while counting money instead of checking us in. We reported remote and they said they could nt fix it; she could have moved us to a room with a working remote, but did not. Breakfast was a mess they had too many people and did not open up meeting room until it was almost over. They kept running out of food because of number of people.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of my entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to me and I will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"One night passing thru town..."

5
02/04/2016

A Nice Hotel with Beautifully decorated and very clean rooms. Great Breakfast! Terrific Staff!! Can't wait to come back again for a longer stay! The location in downtown at the Riverwalk is Excellent!!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL, San Antonio, Texas.

"The Best Place"

5
01/04/2016

I looked on line over & over looking for the best deal, the best place to be at near the Riverwalk. I found it at Best Western, Sunset Suites. It was near the Riverwalk but away from all the noise. The room was perfect in every way. Won't stay anywhere else if I'm going to San Antonio.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
It was our pleasure to have you as our guest, and we look forward to the opportunity to do so again.

"Excellent"

5
01/04/2016

Our first visit to Texas and San Antonio. The hotel was brilliant. Lovely big room, clean, friendly and helpful staff. We arrived early and so had no problem parking at the hotel. We then didn't use the car again for 3 days. Downtown and the River walk are a very easy 10 minute walk from the hotel. Excellent stay. Thank you

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you back in the future.

"Brilliant "

5
28/03/2016

We only stayed for one night but I wish we could have stayed longer! We arrived off the train from California (32 hour train journey) at 5 in the morning. We were knackered! We had requested early check in (and informed them that it was our honeymoon) but we still expected not to be able to check in until around lunch time. When the receptionist saw is, she immediately told us that as soon as the maid arrived, she would request they clean the first available room just so we could rest until our room was ready, and that we could sit in the dining area and help ourselves to food. About an hour later, she came to us and said there was a room available for us to actually check in right away that had just been cleaned. It was better than the room we expected, more like a suite. It was really clean and comfortable. The bed was so comfortable and huge!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We are delighted you enjoyed your stay with us. We appreciate you choosing our hotel and hope you will come again.

"Travel "

5
27/03/2016

Got the train in from LA and the hotel is ideally located. 5 min walk from the station and also local attractions. Shame we're only here one night. The bedrooms are large and comfortable and the staff are very helpful. I never give the full 5 when reviewing but they deserve it.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Than you for giving us the full 5 :)

"Perfect For Our Stay"

4
25/03/2016

Was skeptical because of the mixed bag of reviews on this place. First the Pros: This place is in an excellent location. We walked to our Expo at the convention center each day, avoiding the high priced parking (and lack there of) around the convention center. It is just a short 5 min walk...maybe two blocks at the most. We also walked to most restaurants and other events we were attending on the river walk and elsewhere. Close by are a Denny's, IHOP, Smokeshop BBQ, and a Spaghetti Warehouse. This facility is clean, well maintained for the most part, with large rooms, great breakfast, and a friendly staff. The rooms are clean, well equipped for work and include a small refrigerator, microwave, and coffee maker. The bath has a great shower, is clean, and great towels. Our suite was 104 and it worked perfectly for the two of us. Enjoyed the space. Cons: Parking. The adjacent lot is small maybe 20-25 cars if that, if full, you have to park down the street a little ways. We were fortunate to get a parking spot the night we arrived and rather than give it up, walked everywhere, or took UBER the one place we need to drive to. The other con, is that on the front side of the building, you are right on the street. Corner of 37 and Commerce, major intersection with freeway. While we were not bothered by street noise as much as "people upstairs" noise, it could be a problem. Request a room on the back side if you are a light sleeper. Like so many places, this facility has gone to the energy efficient light bulbs. They make the room seem dark, at least until they come on to full power. we had every light on but still felt the room was dark. I run into this all over though and have just adjusted to it. Pack your own bulbs if you prefer grater than a 60watt light! All in all, because of the location, breakfast ( which is above what you usually find on the included buffet), room size (great if you want to have associates in for a drink, couch and chairs in sitting area) and price, this is a fantastic place to stay near but off the river walk.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for choosing the Best Western Plus Sunset Suites Riverwalk Hotel for your recent stay in San Antonio, TX. We really appreciate that you took the time to send valuable comments about your stay at our hotel, especially for mentioning our great customer service, our delicious breakfast and the very central location. WE are looking forward to seeing you again real soon.

"Great Location for Convention Center and Highway Access"

4
24/03/2016

Arrived after 10.00pm, first room assigned had not been made up, so switched to another room, but on ground floor, next to elevator and ice machine. However, there was limited nose this night. However as the dawn rose, so did the traffic noise outside the room, just 10 or 12 ft., from window and traffic lights which was not good if you want a lie in. Luckily I didn't. Room was large, very clean, bed was very comfortable, towels were soft, bathroom was likewise good and clean. Breakfast area well stocked, although the Danish pastry was anything but fresh, but there was plenty to choose from. Coffee was tasy and hot. Parking has to be paid for, which I don't particularly like, however it's what most hotels in San Antonio appear to do in the town center so I am told. It's a small issue but paid dividends as I didn't have to move vehicle whilst attending the convention center, so a perfect fit for me. All told, definitely a good hotel, good location, plus the desk staff were very efficient and so helpful. Will be back again sometime.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your kind feed-back! We hope to see you again real soon. Your Best Western Plus Sunset Suites Riverwalk Hotel Family.

"Nice room, convenient location"

4
23/03/2016

Room was a nice size with sofa and sitting area. Clean. Breakfast was excellent. Were unable to keep noisy air conditioner on at night. Close enough to Riverwalk to be able to leave car in parking lot.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you and please come again.

"Cleaning not completed"

3
23/03/2016

The hotel overall was good, but the bathroom had hair on the floor in several places on arrival. We informed front desk and they sent someone to clean it while we were out, but unfortunately they did not manage to clean all the hair from the floor. We didn't report this again to the front desk as we felt that they should only need to be informed of problems once, and we wanted to go to bed by that point rather than have the hassle.

"Daycation"

5
22/03/2016

I only stayed one night but it was well worth it! The staff was very nice and the entire place was very clean! The room was comfortable and very inviting. There were places to eat in walking distance. I felt very safe and secure while I was there.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We are happy that you Experienced Exceptional Service as intended by our Management and Staff.

"Wonderful Staff"

4
22/03/2016

Staff was wonderful. Breakfast was great. The parking was a little difficult. Overall we had a wonderful time. We'll definitely be booking a room at this hotel again the next time we're in the area. We were walking distance from the River Walk. The best part of our trip was the Spurs beat the Warriors!! I recommend this hotel to all of my family and friends.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic. We love it when everything is perfect. Hope to see you again soon. Go Spurs Go!!!

"Good price + clean + safe"

5
21/03/2016

Comfort and conveniently located for a great price. This hotel is really nice, small, cozy, with small gym, but great breakfast and location. The rooms are spacious, clean, and are well kept. You get free parking and free breakfast. The hotel is walking distance to the river walk mall. There is a bike station across the street, so you can rent a bike and ride to/from downtown. This place is not 5 star hotel, but it has all you need to enjoy a 2 or 3 night stay. No pool or jacuzzi, but it's a good hotel no doubt. You can do your laundry here, they have guest laundry room, vending machines, convenient store,computer room.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL, San Antonio, Texas.

"Great Inexpensive Hotel Near the Riverwalk"

5
21/03/2016

Lovely, clean, friendly staff. I could not ask for more at this price point in this location. I very much enjoyed my stay and would stay here again. I was traveling for Business but would bring my other half here to stay for a getaway weekend.

"Room was enjoyable"

4
21/03/2016

I enjoyed my stay for the most part. The description offered everything that was listed. Thought parking was going to be a problem, however they had an over flow parking which was kind of costly if you come in more than one car. Parking for First car was 12.99/night and 25.00 per night for extra car.

"Family Trip to San Antonio for SeaWorld"

5
19/03/2016

All staff members in which I came into contact with were fantastic. However, the lady who checked me in was WONDERFUL and FRIENDLY (I apologize for forgetting her name). She welcomed me by sight and my "nickname" which made me feel a strong sense of warmth and an open invitation to BW. She went out of her way to personalize my visit. And, Osbry, the manager, was very nice and open. The only not-so-good thing about my stay was the lack on on-site parking, but shuttle transportation to my car and back was available and accommodating. I will return for future needs. Thank you, Tonya Johnson aka Giggles :-)

"riverwalk stay"

4
16/03/2016

Good hotel. Not a lot of complaints. Only issue is parking is minimal. Great location to Riverwalk. Breakfast is good, get there early for it as some like to eat up everything. Those munchers. Guy that drives you to parking lot is cool. Lady at front was cool. Stairway smelled musty but what stairway doesn't?

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"State Basketball Tournament"

5
12/03/2016

Very clean and friendly. We were able to walk to the Alamo Dome and to the River Walk. Not a lot of parking, but they accommodated us with an overflow parking. Breakfast was superb!! The rooms all had a microwave, refrigerator and a coffee maker, free wifi, a work desk and plenty of storage. It was an old building that had been restored. They had a picture in the lobby of what it once looked like. It is very tastefully decorated, and I love the fact that history was preserved!!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Many thanks for taking the time to leave behind some thoughts about your stay on Trip Advisor. We always welcome guest feedback as it helps us to improve as we move towards perfecting ourselves in service and value. Please, the next time You are in our Beautiful city we hope that We are your choice.

"Best value & comfort"

5
10/03/2016

The room's are very comfortable & clean makes you feel right at home. Staff is very polite & helpful the indoor pool is huge & the Jacuzzi in the room is so relaxing, nice big led television with lots of channels to view.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you,

"Best Western stay in San Antonio Texas"

5
10/03/2016

Recently I stayed at the Best Western PLUS Suites-River Walk in San Antonio Texas. The location of this hotel is convenient when visiting San Antonio. It is not located in the River Walk area, but the location is not very far from the River Walk and points of interest . The rooms were very clean and comfortable, the morning breakfast was very good. The hotel staff were courteous and helpful. My stay at this hotel was enjoyable. Due to the close proximity to IH-37, the rooms were a little bit noisy.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your kind words, we are very happy to hear that we could exceed your expectations! Please come again..

"Close to Amtrak"

5
10/03/2016

This was a very nice hotel. Good proximity to the Amtrak station. The exterior of the building was misleading, it was a very nice interior. The breakfast was very good. The rooms were a good value. The parking fee was a surprise.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
It was our pleasure to have you as our guest, and we look forward to the opportunity to do so again.

"A Major Ripoff-Do Not Stay There!!"

1
29/02/2016

I used an online travel site to book a reservation. When I arrived, I was told that I had booked two reservations and was responsible for two rooms. I showed them my reservation, which was for one room, and even had the online site tell them it had been a mistake on their part. The management made me pay for the other room even though I had not made the reservation. No discussion on my part seemed to be able to sway them. I am taking this up with the better business bureau, but do not stay there!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of my entire team, I would like to apologize for not exceeding your expectations. I will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Osbry Millender CHRM, CHA General Manager 210-223-4400 210-838-0197 BEST WESTERN PLUS Sunset Suites-Riverwalk

"Lovely hotel"

4
27/02/2016

The hotel was very good. It is in an excellent location, walking distance to the centre. The staff were friendly, although very frugal with coffee in the room, I had to keep asking for some more. The rooms were cleaned well and very large. The car parking is ok if you get their early enough. However, it was disappoiting they charge extra for parking your car.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for being our guest. Please come again.

"Charming Hotel"

4
23/02/2016

Love the whole vibe of this hotel. Staff and breakfast were great. The hot water did not stay hot for very long before it became cold but after a few minutes it was hot again. Beds were really hard. The location made up for these two things. It was maybe a third of a mile away from the convention center. Can't beat that and again I have to point out how great the staff, breakfast, and whole vibe of the hotel made up for the other things.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We were delighted to be your chosen hotel during your recent stay. We hope that you Experienced Exceptional Service as intended by our Management and Staff. Please recommend us to your colleagues, friends and family.

"short"

4
18/02/2016

late check in, early check out...select a room on the inside, away opposite Commerce. Stayed at the hotel a week later on Commerce and could not fall asleep. Perhaps rooms above level 1 would have be quitter. Night clerk did work with me, but could not provide a receipt at check out for catching the Amtrak at 0245...had not posted for the evening....

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you and please come again...

"Great Place!"

4
18/02/2016

Everything was extremely well taken care of except for the overflow parking place. It was very close to everything in downtown San Antonio. You can easily walk to the mall and the Alamo. It is also diagonal from the Convention Center; great place to stay if you are going to a conference there.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you very much for your kind words, Please recommend our Hotel to your family and friends!.Thank you and please come again.

"Hidden Jewel"

5
17/02/2016

Wonderful older, clean, friendly, place to stay. Good breakfast for the money! FREE Now 2nd closest to convention center. Very SAFE! Offsite parking not close but they will shuttle you to your vehicle.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We appreciated you and your very nice response. Please recommend our Hotel to your family and friends!.Thank you once again.

"Good location, Good price"

4
16/02/2016

We stayed at this best Western and were pleased to find that it was only a couple of blocks form the Riverwalk. it is smaller than many of their properties but it was shiny clean and warm.The staff was welcoming and helpful, the breakfast was free and had some variety, and the prices were modest compared to most locations that close to the Riverwalk.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you very much for reviewing our hotel. We constantly work on improving our guests' satisfaction. Our guests are highly important to us. Please call our friendly reception team or myself (Osbry) on your next visit to San Antonio Texas, we would be more than happy to welcome you again.

"Good service but horrible beds!"

3
14/02/2016

My wife and I like to stay at Best Western Hotels because of the quality of services and accommodations we have always received. The services and amenities at Best Western PLUS Sunset Suites-Riverwalk in San Antonio, Texas has friendly, professional staff and several nice amenities, including a very tasty breakfast meal. However, the mattress on the bed in our room was as hard as a rock. Neither my wife nor I rested well at all the two nights we stayed there. I recommend checking with hotel staff to discuss the mattress options available before booking a reservation there.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations with our King beds. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you and please come again.

"Friendly staff and great value"

5
13/02/2016

The staff at the hotel if very helpful and friendly. When you consider the rate includes a free full breakfast and parking isn't as expensive as the other hotels near the Riverwalk, this hotel is a great value.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you and Please come again. Our guest are the BEST,

"Nice hotel close (but not on) the River walk"

4
12/02/2016

Very nice and comfortable room. The only complaint I has was very limited parking. I was afraid to leave for fear I would have to park down the street when I returned. Great place if you plan on walking to the River walk or convention center

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. We have implemented improvements to ensure we offer a better experience for guests in the future when parking a car with us. We have a shuttle service to and from our overflow parking whenever you need your card just return to the front desk and the driver will pick you up and take you. This is new to us but we are finding that it is working very well. I hope that you will consider staying with us again so that we can have another chance to provide you with a Superior Experience.

"No sleep night"

3
12/02/2016

I could hear the person sleeping next door snoring all night. the ac unit made my alergies act up all night.The cleaning crew was cleaning the room next to me at 8:30 am. If some one used the toilet close by the plumbing could be heard in the room. This is a charming place if you can be there by yourself no other customers.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 210-223-4400. Sincerely, Osbry Millender General Manager

"Great price , Great staff ... Great stay"

4
11/02/2016

At time of booking I was a little worried that on the map if appeared off the river walk and thus a little walk to the action. My fears disappeared as once there it was a mere 5 minute stroll to EVERYTHING. Super price considering it was so close to everything. The staff were fantastic and some of that famous Texan friendliness especially Brenda who went above and beyond to help us Aussies.. The room was spacious with great modern facilities, free wifi and a microwave and fridge were very useful! Nice and quiet with a comfy bed .... What more could you want... Rather than pay a premium price to stay on the riverwalk. I would stay here again and save money to spend at the abundance of shops on the river!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for posting a review and for also replying to the guest survey, your feedback was greatly appreciated. I was pleased to read that the hotel and it's team met your needs and expectations and I do hope that you will choose to stay at the hotel again the next time you are in need of a hotel in the area.. I will also reward Brenda for a job well done at our next employee meeting. We hope to see you again real soon.

"Great economy hotel"

4
10/02/2016

Pros: Great ambiance and decor from the lobby to the guest room. Walking distance to Riverwalk and The Alamo. 10 minutes from Fort Sam Houston. Hearty hot breakfast with lots of choices and great coffee available all day. Cons: No pool or hot tub. Additional daily parking fee

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you very much for your kind words, which are highly appreciated! Please recommend our Hotel to your family and friends!.Thank you once again.

"Great hotel and location to Alamodome"

5
09/02/2016

This hotel was a great choice for our daughter's cheer competition at the Alamo Dome. We had a lot of friends stay closer to the river walk and they paid a ton in parking fees at their hotel and at the Alamo dome. We walked to the Alamo dome (maybe 10 min) and we walked to the riverwalk and the Alamo (maybe 12-15 min) and we never used our car once! It was a safe area and great price!! Couldn't have been happier! Plus our room was HUGE!!! Also the staff was great and the breakfast was awesome! We made waffles every day and they had bagels, cereal. bisquits, sausage gravy, sausage, eggs, fruit, yogurt, juices! tons of choices!!! We will def. stay here again!!!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your review. We are so happy that you enjoyed your stay with us. We like for our guests to feel they are at their home away from home. We hope you keep us in mind for your next trip to our city San Antonio.. Keep an eye out on TripAdvisor for our specials.. We hope to see you soon.

"Great Hotel and great location to the Alamodome"

5
08/02/2016

We stayed here for a cheer competition that was at the Alamodome! A lot of the team stayed on the riverwalk and spent so much money on parking and cabs/uber and we just walked everyday to and from the Alamodome and even to and from the riverwalk and never had to pay for parking or cabs! We saved a ton, not to mention saving on the hotel costs! Great choice by far! Also the breakfast was great!!!!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your nice comment. We hope to see you again real soon..

"Great Hotel"

5
08/02/2016

This hotel is great. It is very conveniently located to the Alamodome and the River Walk - both are within walking distance. It is very clean, rooms are spacious, has a good breakfast and all for a reasonable rate.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
It was our pleasure. Please come again.

"Great Value"

4
02/02/2016

For the price is one of the best hotels I have stayed in. If you are looking for a lot of amenities this may not be the hotel for you. The room was spacious and the bed very comfortable. The complimentary breakfast was simple but very good. The staff was friendly and the place clean.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you and Please come again....

"Hotel just like the Texas folk....friendly and welcoming."

5
01/02/2016

Very impressed when I arrived at the hotel. The lobby was beautiful, with stained glass and polished wood. The receptionist, Brenda, was also lovely. All the staff I met during my stay were extremely helpful and friendly. The room was extremely large and well furnished. The only downside was noise from the busy road, but luckily I had some earplugs.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
It was our pleasure to serve You. If we can be of further assistance, please let us know. In a city filled with so many hotel choices, We thank You.. You are the BEST!!

"Birthday trip"

5
27/01/2016

My son and I travelled to San Antonio for our respective birthdays. Upon arriving at the hotel, we were upgraded to a King Suite room. The woman behind the desk then guided us to an excellent Mexican restaurant in Market Square. EVERYONE working there was very friendly and helpful with all our questions about San Antonio. The breakfast was great and my son and I had a special trip because of the personal care the staff at the hotel took.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you so much for your kind words. We are so happy that you enjoyed your Birthday with us, Please come again and make this your birthday destination vacation hotel for years to come. Our Guest are the BEST!!! Thank you, Osbry,

"Really Pleasantly Surprised. I will stay here next time as well."

5
26/01/2016

After spending over $ 200 a night on my last several trips to stay on the Riverwalk I wanted to save some $$. After doing some research, I decided I could do without a swimming pool or spa and chose to stay here. I received much more than I expected for what I paid. The room was bigger and the bed was as good, My room had a blow dryer, mini fridge, microwave, wet bar, ironing board and iron, desk and chair, couch, big LED TV, and FREE WiFi. The A/C worked great and was quiet. The front desk gave me a tooth brush (for free) when I asked why there wasn't any in the little store (next to the front desk). I used the safety box at the front desk for my medications (for free). I used the computer in the business center to check and print off my email (for free). And I enjoyed a really nice breakfast at the free breakfast bar. I would have had to have paid for this at the expensive hotels. I couldn't hear the freeway but I did hear a bus or other large truck several mornings as I was on the south (busy street) side. Helpful Hint - Next time I'll try to stay on the North (quiet) side. There are only 64 rooms ( all suites) in this Hotel so it is full most every night. And the rooms look just as they do in the pictures. really nice. I didn't see any bugs or bad housekeeping. The walk to the convention center was 4 blocks and it is actually 3 to the Rivercenter Mall where you can go down to the Riverwalk. The I-35 overpass you walk under is well lit at night and the colored lights even put on a light show. You can park on the street for free a block away but the $ 12.95 each night was worth it to me to put it in the hotel lot for safe keeping.. It is more than double than that on the other side of the freeway.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you so much for writing the wonderful review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 210-223-4400. Osbry Millender CHRM, CHA Thank you again for taking the time to write this review.

"Great place to stay"

4
25/01/2016

This hotel was affordable and was close to the Henry B Gonzalez convention center which is where we needed to go - definitely in walking distance. Great staff! We would stay here again. Room was spacious and clean. Breakfast was sufficient.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you and please come again.

"Price & Location - Where it's at!"

4
25/01/2016

I travel to San Antonio for business, unfortunately it's not for Margaritas on the Riverwalk. BW Sunset is always where I stay - its a short walk (5min) from the Alamo Dome, good hot breakfast and the rooms are spacious - all for a great price! Staff is friendly and helpful. Only downfalls are the parking lot is small and there aren't many restaurants unless you go across the highway to the Riverwalk.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you very much for reviewing our property I am very glad to see that you have had a positive stay with us many times.. We strive to keep our guest Happy!!! Thank you and we will see you next time..

"10 minute walk to River Walk"

4
25/01/2016

This hotel has great room space and is walking distance to the River Walk straight down E Commerce St. The breakfast buffet is a bit better than the typical fare and there is decent room for seating. The front desk service was always polite and helpful. I found the traffic in the area to be a bit noisy at night so I left the A/C unit on for white noise. This is not a deal breaker but I found the night service was under staffed when a back log occurred and I was trying to buy something from their convenience store. Also you the parking lot is small and there is an overflow lot you must use because street parking is not available. Parking at the B/W is $13/day, so it's nice that you can walk to the River Walk.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We hope to welcome you again to The Best Western Plus Sunset Suites Riverwalk Hotel and wish you all the Best please come again.

"Parking was terrible and management subpar"

2
25/01/2016

The first night I arrived at this particular hotel was a very difficult one. Parking was a major issue, I figured since there was a parking fee , I thought there would be parking and there wasn't so I wasn't sure why I would have been charged for it. I tried asking the lady at the desk and the kept giving me the run around and not really answering my questions. I was told to wait for parking after an 5 hr drive,for the lady at the desk to leave so that I could take her spot,but she did not inform me that it was going to be another 45 min before she was ready to leave. Then her manager showed up and she couldn't really tell me what was going on and to make matters worse HER boss showed up, I think she told me that he was the general manager and he didn't even look me in the eyes or even talk to me. I hope to never stay in another Best Western again, I travel alot and I have never been treated this way.

"Location, location, location"

4
19/01/2016

Once a year I have business in San Antonio that doesn't involve the River Walk, but rather the Alamo Dome. I always choose to stay at the Best Western Sunset for value, hot breakfast (free), 5 minute walk to Alamo Dome and big rooms. The only downfall is no restaurants within site of the hotel - you have to walk under the highway to the River Walk. But who doesn't want a Margarita in San Antonio, so I guess its worth the walk.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
I was delighted to receive your note, and was especially pleased to read your kind words about our Location.. It made me happy to know you feel at home with us.

"Unhappy customer"

2
18/01/2016

Water leak in the bathroom Ants in the Bedroom Stray dogs running around the parking lot. The hotel waived our parking fees but I feel like they could of done more to accommodate us for all the head heck we experienced during our stay. One good thing the had going was their breakfast, the staff were really nice and kept everything fresh.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of the staff and management team, please accept my apology once again, for the pipe issue that occurred in your bath area. We are sorry for this inconvenience but as we do rarely experience this issues, we do our very best to address them quickly. Though it is unfortunate that a pipe issue occurred, we made attempts to rectify your concerns with compensation of your parking. We could not have changed your rate due to you making your reservation with a third party. We were hopeful that our response had rectified your concerns when discussing these with you. Please let me know if there additional ways of correcting this issue. Osbry Millender CHRM, CHA General Manager 210-223-4400 210-838-0197

"Well located and helpful staff"

4
18/01/2016

Very helpful personal & smiling. You will be located at 2mn of convention center, 6mn by foot to the riverwalk (safe event at night). Closed also to ATT center by car (5mn). Clean room, but there is no general light at the roof, so my room was a little bit dark. The higway is closed, so you can hear the noise of the traffic. Low bandwith Internet access < 1.3Mps.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for staying with us. Please come again..

"Traffic noise made it impossible to sleep after 5 AM"

3
14/01/2016

My daughter & I stayed here for one night after her UIL State Marching competition. Great location for events at the Alamodome - walked back to the hotel after midnight and did not feel scared. Unfortunately, traffic was so loud that I was unable to sleep after 5 AM even though I had the bathroom fan running, brought a fan from home & was running a white noise program on my phone:( Maybe this would not have bothered me as much if we had been able to go to bed earlier, but my whole reason for getting a room was not to drive back to Austin sleepy and I ended up having to drive on 2 hours of sleep. I am a Best Western Rewards member and had requested "Facing parking lot, quiet location, top floor please. Thank you!" and was disappointed my request was not honored.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you Experienced Exceptional Service as intended by our Management and Staff. Please come again.

"Gem in San Antonio"

5
08/01/2016

Everything better than advertised. Terrific staff. Excellent location. Very good value for the money. WE always seek out Best Westerns because they seem to be reliable and reasonably priced. This one near the Riverwalk met that standard in every way. The staff was especially friendly and helpful. The room was large, comfortable and clean. The included breakfast had good variety and everything was fresh and well-presented.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Wow!!! What an Awesome review. Thank you so much for sharing your experience on Trip Advisor. I am so pleased that you had a Terrific time while staying with us. We look forward to your return.

"Great stay!"

5
06/01/2016

This is a wonderful, inexpensive hotel located within walking distance of the Alamo, River Walk and a shopping centre. The rooms are large, semi old with a cabin in the woods feel about them. Clean bed, high pressure shower, a desk, couch and chair. It was so cosy and warm, perfect! The staff were so lovely and helpful. Free breakfast was superb. We had a wonderful time staying at this hotel, I definitely recommend.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive and kind words. We look forward to seeing you again in the near future.

"newly wed"

5
04/01/2016

we had just gotten married the staff was aware. So when we walked in and asked our names they were very energetic about our marriage. Made us smile so much. Overall from the beginning to end the staff was lovely and there when we needed!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Congratulations again! We enjoyed having you too as our guest. Please come again.

"Very nice hotel, good location for Alamodome"

5
04/01/2016

We stayed at this hotel one night for an event at the Alamodome. The location was excellent for this! The front desk staff was very friendly and pleasant. We had a king bed suite. The room was clean, spacious, and very comfortable. Breakfast offerings were good - I loved the Texas shaped golden malted waffles! Overall, the hotel was very nice, and I would definitely stay at this Best Western again.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for being our guest, .It has been our pleasure to serve you.. We look forward to your next visit.

"Good, but not great."

4
04/01/2016

Stayed here for new years. Clean, comfortable and excellent location. Overall a good experience. HOWEVER, the kitchen staff is rude and unhelpful and the hotel seems to be unable to quiet down any noisy neighbors you might have... The room next to ours had a full DISCO, with high power speakers, strobe lights, disco ball... and guests that came in and out at 1:30 in the morning, yelling, screaming and swearing... we notified the hotel staff and they took almost an hour to finally make them lower their volume... and the next night we had the SAME PROBLEM!!! So, beware... while the hotel was not direclty responsible for the noise, they are responsible for the comfort of ALL GUESTS...

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Clean, Comfortable and Excellent location are thing I love to hear. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great Hotel in San Antonio"

5
04/01/2016

Great hotel, wonderful hot breakfast, walking distance from Alamo and River Walk. Lighting in bedrooms is not great, too dark, and bed was not very comfortable, I think they need new mattresses. Very good value for the money.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your business, we really appreciate it.

"Good Value"

3
04/01/2016

A good value hotel located just two blocks away from the River Walk. The staff are friendly but we found our room ensuite bathroom was a little worm but clean. the taps moved and were worn off. However it was clean and quite comfortable. We had a king bed, microwave, small fridge and internet access.

"Nice stay"

5
31/12/2015

Well maintained facility and very helpful staff. Depending on your age, It's a bit of a hike to the riverwalk and restaurants. Very convenient for overnight travelers. Breakfast selection was good - hot food was hot. Attendant stayed on top of cleaning tables and keeping food stocked.

"great hotel near the riverwalk"

5
26/12/2015

We like staying near the riverwalk, but don't like dealing with all the crazy one-way streets and high cost of hotel parking in downtown San Antonio. This hotel is easy walking distance to the riverwalk, has self parking (not free, but affordable), and has a microwave and fridge in the room. We really enjoyed our visit and plan to stay here on future trips.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your kind words. We look forward to seeing you next time.

"BUSINESS TRAVELER"

4
23/12/2015

I like this hotel for business travel. I travel a lot and try to be budget conscious and this fits the bill. The staff is very friendly and courteous from top to bottom. The dining options are sparse if you need something within close walking distance, but if several blocks doesn't bother you then there are options. They have started charging for parking which you need to take into consideration for the location. West of 37 I anticipate that all the time, though.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you back in the future

"Overall good stay"

4
23/12/2015

Overall my stay was good, the staff were excellent, but the hotel needs repairs. I would stay here again in the future, and recommend staying here but check your room for repairs before accepting the room. :)

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for staying.

"Great Customer service and a happy guest!"

5
21/12/2015

This hotel is known for it's hospitality and great service. Front desk is always very helpful. They are not Lazy like some of the hotels I have stayed at. The rooms are always fresh smelling and very well cleaned. The breakfast is always good and fresh. Not left over stuff lol!. The hotel is clean even the parking lot. The sales and catering Ms, Ana answers and returns my calls asap. Not days later like some hotels. Cory,Crystal,Marissa were awesome. I am sure I left someone out. The security guy is awesome as well. I always feel safe at this location. I could brag and brag.No one paid me to write this. This hotel is well worth your money. Just minutes to the board walk. Thank you,Lucy and Company.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you so much for taking the time to share your experience at our Hotel with other travellers! We are delighted to read that you felt at home and that you enjoyed our location and breakfast. We would be very happy to have you as our Guest again real soon.

"great hotel & location"

5
21/12/2015

Cory at the front desk made us fell very welcomed, hotel is a very short walk to the river walk five minutes we go to San Antonio twice yearly or more and we always stay here the breakfast needs a little work but livable we enjoyed our stay

"Great stay!"

4
14/12/2015

Clean, convenient location and friendly staff. The room was very comfortable and very clean. I would stay at this location again. We did not have the breakfast so I can't comment on that. The building is really cool looking in the lobby, very historic.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you so much for your kind comments. We look forward to seeing you again real soon.

"Unfair Treatment"

1
07/12/2015

The front desk needs major help very unhappy with how I was treated and the team did not bother to make it right I would not stay here again due to the lack of customer service of wanting to make it right the beds need updating also

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to me and I will be using this feedback that you gave us to implement improvements to ensure we offer a better experience for you and the rest or our guests in the future. I enjoyed speaking with you yesterday about our late check out policy and I'm sure we will see you again next year. If I can provide any futher assistance, please don't hesitate to contact me directly at 210-223-4400

"Decent and close to Riverwalk"

3
01/12/2015

The hotel name is misleading as it is just over 1/4 mile to the start of the Riverwalk, but more like 1/2 mile to the start of the main part of the Riverwalk across Losoya St. There are parking ramps you can use, but the hotel is close enough that I would recommend walking. The building itself is a nice older repurposed building with nice decor, inviting lobby / sitting area and nice rooms. The parking lot is small and yes they do charge $14.02 / night for parking, (this is the total with tax) but that is a decent price for a downtown centric hotel. The block of Commerce St. looks nice but many of the building fronts were empty w/ for lease signs on them so other than a bar or two there isn't much going on. The Sunset Station area around the corner seems like it would be active and entertaining during the summer but there was nothing going on when I was here. The exercise facility on the second floor includes: a recumbent bike, treadmill, elliptical machine, and a 3 station weight stack for a few exercises so don't expect a full body workout.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Your feedback is very important to us. We look forward to seeing you again. Thanks for staying with us. (We also like the pictures) :) Osbry Millender CHRM, CHA 210-223-4400

"Great location for price"

5
01/12/2015

Affordable hotel with close proximity to Riverwalk. Parking is easy and you don't have to valet your car. Staff was very friendly and the rooms are very spacious with refrigerator and microwave. Easy access to Hwy 281.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you back in the future.

"poor customer service"

2
24/11/2015

Billing is a mess, and still a mess. I checked in, the girl said, oh you forgot to initial here, I initial, bc I was already irritated with the length of time it took to check into the hotel, as I initialed, I read it, and it said $15/day for parking. I said I am not paying for parking, and I moved my vehicle. I go to check out, I was charged for parking. I went to the front desk, and said I did not park here. I was told they would refund the parking charges.... I am still waiting a week later for parking charges to be refunded. The rooms were clean, not comfortable, and very dark. The gym was ... terrible, why bother having one. the front desk say hello to everyone, but if you are trying to check in-get your bill sorted out, or a key recharged, the front desk staff, will talk to everyone but you. Hello Mr joe blow, how is miss joe blow, how is they room, what was miss joe blow think have the room, have you walked the river yet, what did you see where did you eat... blah blah... I took 15 mins to get me key recharged, bc they were talking to everyone else, who were trying to mind their own business, and get back to their room.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm sorry you received service which was unacceptable. I am sorry about the mix up with parking, this issue have been taken care of. We hope you give us a chance in the future to show you again how great our Hotel is.

"Perfect, except for one thing..."

5
20/11/2015

Great staff, large clean rooms, great amenities, great location near Riverwalk and Alamo. Just be sure to request a room that doesn't face the highway, or you'll be hearing traffic noise all night and morning,

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We're always delighted when Our Guest take the time and write a review about our hotel. Thank you so much for the great review, .we're glad you loved the atmosphere and that you felt comfortable. Thank you for highlighting the staff. We're sure you must have had a lovely time exploring San Antonio, TEXAS. Please come again

"They charge for parking."

4
19/11/2015

The quality of the hotel was very good for the price paid. The only hiccup was, at no time while making the reservation or while checking in, did I recall anyone mentioning to me that there would be a fee for parking. I stayed 1 night and when I went to check out I noticed a $13 parking fee for the evening. Not that big of a deal, just wish someone would have mentioned it. Also, this location is about a half mile from the actual Riverwalk towards a seedier part of town. If you plan on walking to the Riverwalk at night be prepared to encounter some vagrants etc...

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We sincerely appreciate your business.

"still the same of 3 y ago"

3
13/11/2015

the location is very good - its not in the riverwalk, but its a 10min walking... very ease to go! The staff its ok, nothing special... the breakfast its decent, but nothing especial as well. The room was very dark! even on the day.... i think its intensionaly, so you cant see if its clean or not! The same complain I made years ago... the should improve that!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for staying with us again. We know that you have many choices when traveling and your business is very much appreciated. We are very sorry that you did not have the BEST experience.

"A great hotel at a bargain price."

5
11/11/2015

I was so pleased that we choose this hotel for our one week stay in San Antonio. The rooms was massive with two double beds. The maid service was first class so our room was spotless. The staff were really friendly most especially Brenda on reception and Jessica in the dining room. Both of these ladies went out of their way to make my fiancée and myself feel welcome. The breakfast was enjoyable with lots of options available. The Alamo and River walk were about ten to fifteen minutes walk away from the hotel.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Brenda and Jessica are Outstanding TEAM members. I will be sure to share this revieew in our next staff meeting and reward them. Your feedback is very important to me. We look forward to seeing you again.

"Historic hotel, close to attractions"

3
05/11/2015

On the plus side, it is a very beautiful hotel. It has a historic feel and most of common areas were good (but they could have put better flooring instead of vinyl) We were in town for a pleasure / business trip and found this hotel to be not too far from our business destination and close enough to walk to the river walk (about 8-10 minutes). The room was adequate, not too fancy. For price comparison, just keep in mind that there is a parking charge that is not added to the confirmation, but added to the ticket. It is shown on their website, so I guess that falls into the "additional charges" category on the confirmation. The parking lot is small and does not hold all the cars. There's another parking lot at a slight walk. We didn't have a problem finding a spot at the hotel, but other guests weren't so lucky. And there is no pool. It's not show on their website so we just overlooked it because that's usually on our must-have list. So use judgement if that's an issue for you. When we found out about the pool, we tried swapping to another BW location, but that wasn't allowed... In all, we'd consider staying here again but would have eye's open to other possibilities with parking & pool.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you! We hope to see you again in the near future...

"Great Stay with Smiling Staff!"

5
04/11/2015

Great experience at this hotel! Every single staff person I encountered was helpful--let me check in an hour early even though they had a full house the night before, friendly--gave me good directions to the Alamodome, and had the most awesome and genuine smiles! The hotel itself was welcoming, clean, modern--every detail was taken care of. One small but important thing--the water pressure was extremely weak, and in the morning the hot water was barely warm. But that is the ONLY thing not perfect about this hotel. This is a great choice for a convenient location and a super stay.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL, San Antonio, Texas

"Great Stay But Check All Charges"

4
04/11/2015

This way a great stay in every way......except one. This is partially my fault by not checking my hotel receipt until I arrived home. In the middle of the taxes and fees was a parking charge of $12/day. I was never told of this parking charge at check in. Even on my reservation from BW, there was the room charge and the estimated charges at check out. The estimated charges were $12 less than the actual charges. Yes, the room was comfortable and the breakfast was good. My attitude toward this hotel was soured somewhat when I noticed the extra charge for parking....

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Your feedback is very important to us. We look forward to seeing you again. Thanks for staying with us

"Card key problems"

4
03/11/2015

The card keys would not stay magnetized, had to return them several times. Most of the staff was helpful except for one (who happened to be Employee of the Month) who was condescending and rude when I had to return the card keys for the 5th time. Overall the hotel was nice, close to my event, convenient. If they can fix the card key issue (new card keys to hold the coding) it will be fine.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of my entire team, I would like to apologize for not exceeding your expectations. We look forward to seeing you the next time you are in our Beautiful city.

"Super helpful staff and great room!"

5
02/11/2015

The staff at this Best Western are super friendly and helpful. The room was very nice, with all the amenities we could wish for. Location was good, just a short drive to our favorite restaurant. Breakfast was awesome! Fresh, hot, and awesome variety of choices. We left several items when we checked out and the staff went out of their way to secure our items and hold them at the front desk for pickup on our return trip a week later. Very good experience!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you back in the future.

"Great Spot to Stay in San Antonio"

5
02/11/2015

We were on a golfing trip in Texas & chose this hotel for access to Riverwalk. It was great, could walk to various locations & restaurants, site seeing, etc. Easy access to freeways for driving. The staff were very friendly.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
I'm so glad you enjoyed our Beautiful Hotel, Friendly Staff and our Beautiful City. We think our guest are the BEST!!!

"Our Stay @ the Best Western Plus Sunset Suites-Riverwalk"

5
02/11/2015

When I call to see if our room would be ready by 3pm, I was told that it was ready. We arrived and got out key and the rest of the day went great. We left a little before check out and just handed our key over as our room had already been paid.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you! Please come again..

"Was disappointed after reading awesome reviews"

3
02/11/2015

I stayed at this particular hotel because it was close to the Henry B. Gonzalez Convention Center. I was disappointed at how many things were not in working order when I arrived, and that there was no accessible maintenance person - having checked in on a Sunday. When the elevator first reached my floor, the door didn't open. I waited and repeatedly pushed the <> button, and eventually the door did open, but that was a precursor of things to come. Inside my room, the TV didn't work. After returning from dinner, I also realized that my air conditioner didn't work either. When I went to the front desk to report these things (with my bags re-packed), the desk clerk asked another employer if he could take a look. I said that I wanted a different room, which was provided. I'm surprised that I have yet to hear from a manager regarding the issues during my stay. The reviews I read before going there were awesome, so I'm hoping mine was an isolated experience.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of my entire team, I would like to apologize for not exceeding your expectations. I am looking into this and will contact you real soon. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"It's all in the service....."

4
01/11/2015

I came to town for a 9-day conference, and wanted a place with a refrigerator and microwave that was reasonably priced. The Best Western met those qualifications. Let me first issue the disclaimer that, despite it's convenient location and amenities, this property's manager would do well to update the rooms, including to replace the beds with more comfortable mattresses. If you choose to use the air conditioning, please be warned that it is older and noisily goes off and on quite frequently. I opted to open the window, although be warned that the property is located near a freeway and train tracks. It quiets down at night and became easy to ignore. Nevertheless, those disadvantages are outweighed by the friendly, personal service provided by each and every employee at the hotel. Housekeeping kept the place very clean. The kitchen staff, who served a good hot breakfast each morning, kept all the food coming. The front desk staff, particularly Brenda and Cory, went the extra mile to provide exemplary customer service. I certainly hope that their manager appreciates and rewards Cory and Brenda, as their wonderful service is what made my stay very homelike, and will motivate me to return to the Best Western Plus Sunset-Suites Riverwalk and recommend this establishment to others.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you! We hope to see you in the near future....

"Nice Historic Hotel close to Amtrak Station"

5
27/10/2015

A/C works well in room (but hallways seem not be A/C). Super early breakfast (6am start, used to 6:30am starts elsewhere). Close to the San Antonio Amtrak Station. A bit farther walk to the Riverwalk, but still manageable. Next to I-37/US281, but no freeway noise can be heard.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you back in the future.

"Very satisfied customers"

5
27/10/2015

The Best Western Plus Riverwalk Hotel in San Antonio was an extremely well run hotel with very friendly and efficient staff. There was always someone available to help with questions. The lobby area was well decorated and provided a relaxing comfortable atmosphere. The Breakfast room was clean with a good choice of nourishing food and a very efficient staff keeping the area well stocked and clean

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear that you had a pleasant stay with our hotel family. Your feedback is very important to us. We look forward to seeing you again. Thanks for staying with us.

"Outstanding customer service"

5
24/10/2015

We arrived late after a long aggravating drive and were greeted with joyous enthusiasm by Brenda, the front desk clerk. She went way out of her way to extend our reservation, find us a restaurant, order a cab, all the while answering queries from other guests and dealing with other distractions. She is a huge asset to the chain and deserves a bonus! So nice to meet someone who loves her job and people! Atta girl, Brenda.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We know that you have many choices when traveling and your business is very much appreciated. We are delighted that you enjoyed your stay, and that our hotel property and staff (Brenda) exceeded your expectations. We hope to see you on your next visit to our Beautiful City.

"Hotel Stay"

4
24/10/2015

Hotel was in an older section of San Antonio. Due to the hogh volume of traffic adjacent to the hotel, It was somewhat difficult to walk to the Riverwalk from the hotel. I would recommend you provide transportation to the riverwalk area in the future. Internet access was really slow at times. I recommend you provide faster internet service.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We sincerely appreciate your business.

"Poor before we even arrived"

1
23/10/2015

I begin by saying: I have NOT stayed at this hotel. I made reservations for two room for December. The reservations were made in July because San Antonio is popular and busy over the holidays. Now in October I am told that my reservations are cancelled due to renovations. Very bad policy. Any reputable business must honor existing obligations, short of some disaster.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"RATING"

5
21/10/2015

Everything was great, the staff went out of there way, the room we had was nice and big with king bed, sofa, chair, refrig., microwave. Bed was very comfortable. We would stay here again. Location was a plus not heavy traffic area but located next to the interstate and downtown

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you! We hope to see you again in the near future...

"River Walk Inn"

5
17/10/2015

This is a gem! Great historic property within easy walking distance of the River Walk in San Antonio. Staff is friendly, breakfast is great and the location is easy to access from the freeway. The Quarry golf course is 10 minutes away and is a must play! You will not be disappointed with this property.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you for your positive comments, along with my team we are certainly looking forward to welcoming you back. Thanks again,

"Best Best Western"

5
16/10/2015

We have been on a road trip for over six weeks staying mostly in Best Western hotels because they are always clean and safe. This one however stands out because of the charming decor and how well the old and new parts of the building were integrated. The lobby was a delight to sit in. The rooms were furnished with oak accessories and lovely Tiffany style lamps. The nicest surprise was to find real plates and silverware at the breakfast buffet besides the nice assortment of food. We were able to easily walk to the Riverwalk and the Alamo. An excellent place to stay.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We know that you have many choices when traveling and your business is very much appreciated. We are delighted that you enjoyed your stay, and that our hotel property and staff exceeded your expectations. We hope to see you on your next visit to our Beautiful City.

"Great Location! ??????"

5
16/10/2015

Fun place to stay. Stayed twice in 2014. Both times were great. Nice large room with comfy bed. Great breakfast each morning. Right on the bus line that will take you to the Riverwalk. Friendly staff. Highly recommend.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We sincerely appreciate your business!!!! Please come again

"The good, the bad and ...."

4
15/10/2015

Great value, good service ... but there were just a few little things that kept this stay from being excellent. Specifically, (1) I had to use an overflow parking lot on the second night and it was a block away, (2) the room is very dark (almost everything is dark brown) so even when the lights were all on it felt dark., (3) Breakfast was .... meh. Just okay. On the bright side - our check-ion experience was exceptional. Thanks for Stephanie for the referral to a local (non-tourist) restaurant where we could enjoy authentic Jalisco-style Mexican food.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure that we offer a better experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Very Disappointed"

1
13/10/2015

Had a problem with the shower in the room. Changed rooms but without an additional bed that we needed. The sofa bend not barely functional and very uncomfortable. The king size ben not that comfortable either. Rooms were very dimly lit which made it difficult to read in the evening. Location was ok, but a several block walk to the Riverwalk including under an interstate bridge. Staff was not accommodating at all.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Don't expect them to honor package deals or manager available on weekend"

4
12/10/2015

Overall staff and hotel were great. Only problem was with rates. No discounts for AAA. AARP or honoring package deal offered on their Web page. Manager not available on weekends and didn't return staff's call. I guess that's a way to run a business if there is a complaint on the weekend. Very disappointed as no where in AAA book or Webpage did it say no discounts on weekends.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
I would like to apologize for not exceeding your expectations I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I will be in touch with you. I need to know what staff you came in contact with because I am always available for our guest 24 hours a day 7 days a week. Osbry Millender CHRM, CHA 210-223-4400 w 210-838-0197 c

"EXCELLENT Place to stay"

5
11/10/2015

The staff was GREAT from the front desk to the breakfast staff to the cleaning staff. All wonderful! The hotel was very clean and updated. Very nice rooms. Breakfast was awesome. Would definitely stay here again. WYFI was not the best.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL, San Antonio, Texas

"Great service, and affordable"

5
11/10/2015

I was attending a conference in the area and of course because of the Alamo, the hotels in the area were all quite costly. However, staying at this hotel was comfortable and clean, and thanks to an internet special they were running, I saved over $300 on my 3 day stay by coming here instead of the hotel that my conference was at. All hotels charge for parking in the area, and this location is no exception, except that the charge seems to be less than other hotels in the area. If you are fortunate as I was, you might be able to book an online rate that does not charge for parking. I will say that the room is a bit dated, but that did not seem to detract from the comfort. FOREWARNING -- The internet service here, although included, is extremely shoddy as of this writing in October 2015. On one evening I could not connect at all which made me sad since I couldn't talk to my children. However, for the price, the value is quite high and I was okay not being able to access it.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Your feedback is very important to us. We look forward to seeing you again. Thanks for staying with us

"Not quite Riverwalk....."

3
06/10/2015

The hotel was easy to locate and we were fortunate enough to be checked in a bit early. The room was fairly standard, clean and with good amenities but the wi-if was extremely poor quality. There was a reasonable selection of breakfast items although no fat-free milk available for my cereal. Considering that the hotel was a good few blocks away from the popular Riverwalk area, which is well worth a visit, we were charged for parking at $12.95 per night. I could understand the charge if this was closer to the centre of town and space was at a premium but this would not appear to be the case. There is a small shop next to the reception area which was convenient but we were charged $3.25 for a bottle of water. I put this down to hotel prices but the following day we purchased two bottles of soda and charged only $2 each which was much more acceptable. That made the water seem extremely expensive. However, the hotel suited our needs for our two night stay in beautiful San Antonio.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We sincerely appreciate your business!!!! Please come again

"Next Time"

5
05/10/2015

Great facility for the price and location near to down town San Antonio and the Alamo. You are not that far from the airport and you are very near the freeway. Being comfortable is very important when are away from home. I felt very comfortable at this facility.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
Thank you!!! We hope to see you in the near future.

"Dissapointed!"

3
05/10/2015

We have stayed at this hotel several times in past years. Upon our arrival, we were informed of a parking fee of $12.95 per night. It was too late to make other reservations. Both my wife and i had backaches each morning caused by the bed. Upon checkout, the front desk person argued with me about whether i had received a copy of final bill under my door. He was not happy having to make a copy. Poor attitude. Breakfast was very good.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"not a great value for money"

3
02/10/2015

the property should offer dining facilities considering that there a very few options in the vicinity. the front desk was extremely prompt, helpful and went out of their way. while the breakfast staff were very unfriendly and made us feel as though they were extending a favour by serving.

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 210-223-4400. Sincerely, Osbry Millender General Manager BEST WESTERN PLUS Sunset Suites-Riverwalk

"Excellent choice"

5
29/09/2015

An excellent choice for your visit to the San Antonio/Riverwalk area. This hotel is well maintained inside and out, the rooms are very clean and comfortable (especially the beds), there's coffee and iced tea always available, and the complimentary breakfast has something for everyone, even waffles in the shape of Texas! But what makes this hotel rate 5 stars is their outstanding staff – from Ana who helped me organize everything I needed for our group and oversaw our stay, to all the knowledgeable and very pleasant front staff, to every attendant/employee we met, we were greeted with hospitality, courtesy and helpfulness. It helped to make our reunion especially enjoyable and memorable. Thank you!

bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We know that you have many choices when traveling and your business is very much appreciated. We are delighted that you enjoyed your stay, and that our hotel property and staff (Ana) exceeded your expectations. We hope to see you on your next visit to our Beautiful City.