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Best Western Hotel Garden Inn, San Antonio

4.0/5  - basé sur 347 notations.
11939 I-H 35 N, 78233-5312, San Antonio, United States - See map
Best Western Garden Inn - King Standard Room for your convenience includes a 37-inch LCD TV, microwave and refrigerator. The Best Western Garden Inn is ideally located in the center of San Antonio. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

From adventure to pampering, you can have it all when you stay at our clean, spacious San Antonio hotel. San Antonio hotels are a short drive from the Natural Bridge Caverns, a stunning masterpiece of Mother Nature that can't be missed. Our Best Western San Antonio has great customer service and a sparkling outdoor pool and spa too. A convenient location right off the highway makes us popular for all travelers, whether guests are here for business or pleasure. Enjoy a free breakfast with endless waffles and pastries, fruits and cereal, yogurt and 100% Arabica coffee or juice to start your morning. The downtown River Walk is just 15 miles away and the Natural Bridge Caverns are ten miles from our San Antonio hotel. Alamo is 15 miles away and Morgan's Wonderland is also in the neighborhood, which is a must for vacationing families. The Morgan's Wonderland Accessible Amusement Park is the only park of its kind. However, if you prefer something more relaxing, visit the San Antonio Botanical Gardens 15 miles away. Shoppers can get their fix 30 miles away at the San Marcos Outlet Mall. Our San Antonio hotel is a favored home away from home for business travelers with the amusement park, but also with service men and women. The Fort Sam Houston Army Base, SAMC Army Hospital and Randolph Air Force Base are all nearby. Whether you're here for duty or are visiting a loved one, our staff members revere southern hospitality and will make you feel welcome the moment you arrive. Luxury bedding, cool private rooms and the best service in town make our San Antonio hotel stand out. Whether you're here for a weekend or an extended stay, you can count on us to make your stay the best it can be!

Best Western

Hotel Garden Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 347 guest reviews
NOTE ISSUED
Excellent
177
Very Good
96
Average
41
Poor
20
Terrible
13
REFER TO NOTICE
Business Business
65
Couples Couples
82
Family Family
140
Friends getaway Friends getaway
23
Solo travel Solo travel
24
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"I'm Happy"

5
31/10/2018

The Hotel is great. a very great price compare to other hotels for a night. The rooms are quiet, you really can't hear anything from outside the room and the beds are comfortable. Its not far from downtown, about 15-20 minutes depending on traffic and about 20 minutes to get to Six Flags. its not in a bad spot to stay, especially if your coming from Houston or anywhere coming from east on I-10.

BestWesternGardenInn, Hotel Manager at Best Western Garden Inn, responded to this review
Dear Guest, Greetings from the Best Western Garden Inn, ​San Antonio It is indeed a pleasure when our valued guest share their stay experience positively Your generous indication of our performance will be a source of inspiration for our staff. It also encourages us to achieve higher standards of service. Goes without saying, your feedback will surely motivate the team to constantly strive for excellence. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Sincerely, Hotel Manager.

"Great staff"

5
24/10/2018

We had a wonderful stay at the Best Western Garden Inn, the front desk staff were very professional, especially the front desk manager John who went out of his way to help in any way that he could. I complained about the strong fragrance (air 'freshner' that is sprayed in the room after housekeeping) So he took care of it and our room was clean and fresh for the rest of our 5 day stay. The room was always spotless sparkling clean. Thank you to housekeeping staff. Walls are good because we never heard any of the guests in rooms next to us. The parking lot well-lit and clean and quiet and it was truly a non-smoking hotel. A random hotel guest was smoking outside but the rooms never smelled of stale smoke. This hotel and room really made our visit to San Antonio wonderful. Will look forward to staying at Best Western Garden Inn San Antonio again hopefully soon. Thank you.

BestWesternGardenInn, Hotel Manager at Best Western Garden Inn, responded to this review
Dear Guest, Thanks for your stay at the Best Western Garden Inn and the valuable review recommending our hotel. We will take your comments for further improvement. Glad to note that you liked the stay. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again, Sincerely, Hotel Manager.

"Best Western in San Antonio"

5
23/10/2018

The hotel was nice and so was the staff! Breakfast was good and the fitness center was clean. I had a pleasant stay and the bed was actually very comfortable. I would definitely recommend the hotel for travel.

BestWesternGardenInn, Hotel Manager at Best Western Garden Inn, responded to this review
Dear Esteemed Guest, Greetings from the Best Western Garden​ Inn. Thanks for your stay and appreciation of our service. We were indeed glad to serve guests like you. We are glad that you liked the cleanliness, breakfast, and hospitality. Your good words shall encourage us to serve our guests still better. We are privileged to have guests like you. Thanks again for your kind feedback. Sincerely, Hotel Manager

"Great Place and They Saved Us"

5
19/10/2018

We just closed on our home in the local area and at the last minute, we could not stay in our house the first night due to some repairs. I called and talked with John, the Assistant Manager and explained our situation. He was terrific to get us a room at a great rate to help us with this challenge. The hotel has beautiful rooms and the property is all very updated. I highly recommend staying here. Although we are close to Hwy 35, you don't hear the traffic. Great location. Thank you Best Western!

BestWesternGardenInn, Hotel Manager at Best Western Garden Inn, responded to this review
Dear Guest, Thanks for your stay and the valuable review recommending our hotel. We will take your comments for further improvement. Glad to note that you liked our staff support from John and the stay. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again, Sincerely, Hotel Manager.

"Good place if you can get a cheap rate"

3
13/10/2018

I have stayed here a few times from getting a good rate when it had to been slow day for the hotel. Most importantly was the exceptional customer service I received upon checking in and checkout what brought me back a second time and will return in the future if I can get a good rate. Otherwise, I think it is too pricey. I slept well and the beds were comfortable and no issues with the wifi.

BestWesternGardenInn, Hotel Manager. at Best Western Garden Inn, responded to this review
Hello Guest, Greetings from the Best Western Garden Inn. Thank you for your comment about our hotel. Your appreciation for the overall positive experience is encouraging. Your concern for the higher rates will be taken up to the management for consideration. Anyway request your continued patronage. Sincerely, Hotel Manager.

"Very nice hotel"

5
12/10/2018

Select this one first w/no worries. Family for staff made me feel very comfortable. I brought my family to visit and go swimming. I sampled breakfast and it was nice. This visit was very peaceful. I appreciated their kindness.

BestWesternGardenInn, Hotel Manager at Best Western Garden Inn, responded to this review
Dear Guest, Greetings from the Best Western Garden Inn San Antonio. It is indeed a pleasure when our valued guest share their stay experience positively. Your generous indication of our performance will be a source of inspiration to our staff. It also encourages us to achieve higher standards of service. Goes without saying, your feedback will surely motivate the team to constantly strive for excellence. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Sincerely, Hotel Manager.

"Easy on/off highway"

3
24/09/2018

It was late at night and we didn't want to go all the way into San Antonio so we stopped here for the night. There were rooms available and priced as advertised on several websites. However, you do get what you pay for. The room was not as clean as most Best Westerns but the bed was heavenly! Breakfast bar was up to Best Western standards. Pool was not very clean even though it was in the 90's but after Labor day so I guess I can assume that cleaning had ceased for the season? Overall, good deal for our brief layover.

JohnC15452, Front Office Manager at Best Western Garden Inn, responded to this review
Cheryl, Thank you for your response in regards to your stay, it was a pleasure having you as our guest. We appreciate your nice comments about our hotel, we strive to make your stay as comfortable as possible. I apologize for the pool being slightly not up to par, however do to the record breaking rain we have had in San Antonio, maintaining the pool crystal clear blue is impossible, however now that the rain is gone it is beautiful again and now more rain is inspected. One thing for sure, our jacuzzi hot tub is set at 101 degrees and is always clean and ready for you. We hope to see you again when you visit our wonderful city. Thank you again for staying with us at the Best Western Garden Inn San Antonio!

"Excellent "

5
10/09/2018

I stayed here with my daughter enjoyed the facility's found the staff to be very helpful and friendly. We had a room on the second floor overlooking the pool area. Room was nice tidy clean no complaints excellent value. WiFi tad slow but ok. Washing facilities also ok ideal if your traveling light so you can wash clothes as needs be saves carrying loads of clothing you don't really need. Perfect for our trip. Also compliment breakfast nice. Would I return yes definitely. Uk traveller.

BestWesternGardenInn, Hotel Manager at Best Western Garden Inn, responded to this review
Hello Guest, Greetings from the Best Western Garden Inn. At the outset, let me thank you for staying with us and taking valuable time to give us a feedback. Your comments are much encouraging, but of course guide us for improvement. We shall definitely try to make your next stay still awesome. Appreciate your patronage. Sincerely, Hotel Manager.

"First and last time"

2
18/08/2018

The staffs were very nice but for 100 a night a expected a little more. Noticed stain on the bed sheet and the blanket, the second I turned the shower I noticed the water is clogging because there a bunch of hair that's stuck all around the drain it looks like they haven't been clean in months, yuck! By the time I finished my 5 minutes shower the water came up to my ankles, gross! I let the front desk lady knows and she said "oh right! Those needs to be clean out" duh! Never again! I left and went to stay at Fairfield.

BestWesternGardenInn, Hotel Manager at Best Western Garden Inn, responded to this review
Dear Guest, Thank you for the stay at the Best Western Garden Inn. We regret the all around mess as per your observations. Guest satisfaction is one of our primary responsibility and there has been a serious breach. We shall check and take corrective steps to avoid such things in future, Shall appreciate your understanding. Sincerely, Hotel Manager.

"Deployment Visit "

5
02/07/2018

Was very pleased with the hotel room, the area and quietness of the hotel. We were visiting for our son's deployment and we were treated very well by the staff. Only complaint was that house keeping just tried to walk in, no knock no for warning nothing she just opened the door. Good thing we had the bar across the door my husband had just gotten out of the shower.

John C, Front Office Manager at Best Western Garden Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to respond to our on-line survey, it was a pleasure having you as our guests. We wish you and your son the best as he goes off to serve our country. We support our troops! Thank you for the nice comments in regards to your stay. I apologize for the no knock situation, it was a miscommunication with the housekeeper and yes, good thing for the safety latch, they really work! We hope to see you again when you visit the San Antonio area, we want to make the Best Western Garden Inn your home away from home and when your son returns home you will have to bring him back to enjoy the comfort of our rooms. May God bless your son while is away and God Bless America!

"Best Hotel in San Antonio"

5
23/05/2018

Best Western Garden Inn of San Antonio is the best! Personnel was very friendly and professional. Breakfast was nice. Clean place. Quiet. Facade of the Hotel is very clean and nice. Rooms are spacious and comfortable. It has all the amenities.

BestWesternGardenInn, Hotel Manager at Best Western Garden Inn, responded to this review
Dear Guest, Thank you for taking time to offer positive comments about our hotel. I'm glad you like our curb appeal, friendly people and great breakfast, among other things. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

"Great service"

5
23/04/2018

Im so glad i came to best western, everything was calm and nice ?? customer service was wonderful and helpful. Thank you best western for your great hotel, hopefully i get to go again , wonderful place!!

John C, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for your response, we are glad to see that you enjoyed your stay. We appreciate your nice comments in regards to our staff. We hope to see you again when you travel to our area again, until then, Happy Travels!

"My Bestie Western"

5
14/04/2018

This BEST WESTERN was located relatively close to a major interstate running through San Antonio ... noise was very minimal. Also just minutes from great restaurants, shopping and loved the small frig. and micro in the rooms Great place to stay and loved the price.... I have more visits to S.A. planned and will book at this BW ....

BestWesternGardenInn, Hotel Manager at Best Western Garden Inn, responded to this review
Dear Guest, Thank you for your stay at the Best Western Garden Inn Hotel, and for sharing your wonderful experience online. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. We appreciate your feedback and are delighted to hear you say "My Bestie Western", and we look forward to seeing you on your next visit. Sincerely, Hotel Manager

"Clean."

4
11/04/2018

Room was very good. Clean. Breakfast was good but potatoes were not cooked through. There was no lotion in the room and the shower gel and shampoo are dispensers on the wall. I prefer individual bottles. Shower was okay. Location is a bit out of town but close to the highway. There were no restaurants close by. Very friendly staff. Out of all of our three week travels in Texas, this was the friendliest town. Actually in all of our driving trips over the years, San Antonio was the friendliest place we have ever visited.

BestWesternGardenInn, Hotel Manager at Best Western Garden Inn, responded to this review
Dear Guest, Thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities offered at our location/ nearby area. We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel. Sincerely, Hotel Manager

"Nice hotel"

4
04/04/2018

Met with a very pleasant staff at the front desk . Our rooms were clean and we had all we need to make this a good two night trip. The breakfast was good. The first morning we had meat and not the second morning. I guess I am a meat and potato person. Everything else was very good. No complaints. I would recommend this hotel.

BestWesternGardenInn, Hotel Manager at Best Western Garden Inn, responded to this review
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

"Great place for a stay"

5
28/03/2018

Great caring staff that will go out of their way to help with anything. Will go again when I come back that way. Great location and very easy to get to. Right off of highway35 and next to a car dealership.

"Average best western hotel"

3
15/03/2018

The pictures make this hotel look much nicer than it is. Our room was very outdated and small. There was a crack at the door that you could see light through and I worried that a mouse or bug could get in. The only good thing about the room was the bed and it was very comfortable even if the sheets were about ready to be thrown out. It was at the very back of the hotel so we didn't have to hear the traffic which was another good thing.

"All around great place to stay."

4
15/03/2018

The only negative was that the hot tub wasn't hot. The neighborhood felt safe and the staff was all super friendly and helpful. You could tell it was an older building but it has been very well maintained, upgraded and kept clean. Breakfast was a bit more limited than other locations but the price of room was also lower. All in all a great location with lots of food and shopping nearby and I would not hesitate to stay again. 30 minutes or less to SeaWorld, six flags and Riverwalk, downtown and Alamo.

"Really nice place to stay."

4
29/01/2018

This was a clean, quiet and friendly place to stay for our visit to San Antonio. All of the staff that we met were very friendly and attentive. When looking for a good place to eat, we were directed to a close and convenient place where the food was good. The bed was excellent! Breakfast was good but not a large choice to choose from. It was explained to us that a renovation of the eating area was just getting ready to begin to expand the area. We look forward to returning here on our next visit to San Antonio.

BestWesternGardenInn, Guest Relations Manager at Best Western Garden Inn, responded to this review
Dear Guest, Thanks for your kind comments and for noticing the many positive aspects of our hotel. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We'll be here for you when you need us again. Sincerely, Hotel Manager

"Excellent, relaxing stay for a great price"

5
16/01/2018

We came for PAX, and couldn't afford the downtown ritzy hotels, but I'm glad we stayed here instead! Everyone was helpful, accomodating, and went above and beyond to make our stay comfortable. Jack checked us in and out, and breakfast was made fresh (literally scooped from pan to plate by the sweetest person). I can't believe that we paid so little for such a relaxing stay. We will definitely be back next time we come to SA!

BestWesternGardenInn, Guest Relations Manager at Best Western Garden Inn, responded to this review
Dear Guest, When our guests tell us that you will stay with us again, you have made our day! These kind of compliments make us work so much harder to impress all of our guests. So glad that you enjoyed your stay and we do look forward to having you stay with us the next opportunity that you have. Thank you from the entire staff. Sincerely, Hotel Manager

"Vacation Trip"

4
06/01/2018

Must needed trip. Very good experience...This will be the hotel that we plan on using when we visit San Antonio for our home visits. We are very happy to have this facility to use near our families. Thanks .....

BestWesternGardenInn, Guest Relations Manager at Best Western Garden Inn, responded to this review
Dear Guest, I am so glad that you stopped at our hotel on your way home. We are glad that you enjoyed your stay. We all have one common goal, and it is to give outstanding customer service. Based on your review, I know that we are doing exactly that. I hope that when your travels bring you back to San Antonio, TX, you choose to stay with us again! Thanks again, Sincerely, Hotel Manager

"Good Job"

5
20/12/2017

Friendly staff greeted me, quick check in and reward member status was acknowledged and received a thank you gift. Quick and easy check in and out. Clean rooms and bathrooms. Great coffee and breakfast. Thumbs up!

BestWesternGardenInn, Guest Relations Manager at Best Western Garden Inn, responded to this review
Dear Guest, Thank you for your great review of our Best Western Garden Inn. We are glad that you found your room clean and comfortable. We all aim at providing outstanding customer service, and hearing such kind words about our staff lets me know that we are doing just that. I hope that when your traveling through the San Antonio area again you choose to stay with us. Again, thank you! Regards, Hotel Manager

"One happy customer"

5
14/12/2017

Enjoyed my stay at this BW. Price was great. Nice enough surroundings. Nice place. Clean and comfortable rooms. Sleep really well. Bed and pillows where very nice. TV had a great picture but no tv guide. I would stay at this hotel if I return to SA.

BestWesternGardenInn, Guest Relations Manager at Best Western Garden Inn, responded to this review
Dear Guest, I appreciate your positive feedback about our hotel. You touched on absolutely all of the positive things that we have to offer as far as location and comfortable room. Thank you from the bottom of our hearts. I am glad that you would stay with us again, and I hope you have the opportunity to do that soon. Sincerely, Hotel Manager

"Yee Haw Stay !!!"

5
07/12/2017

Please don't waste your money on a more expensive room in this area. I have passed by here many times and not even noticed this San Antonio Oasis. Today I changed all that. I arrived tired, hungry and ready for a good nights sleep. I had called in direct, Jack helped me with my reservation. He is one of the most friendly, professional people I have met in the hospitality industry. Jim's Restaurant,just down the street, never closes. Check the reviews, go eat, you will be impressed ! Getting back to the Garden Inn - 1. Excellent value 2. Very Clean 3. Unbelievably friendly, professional staff 4. Large vehicle parking in full view of many of the rooms for all of you trailer toters and 18 wheelers. What more can I say? Oh yea, tell'm Show Me Dave sent u. ENJOY!!!

"Best Western Great As Always "

5
26/11/2017

Stayed two nights with friends and co-workers here while in San Antonio. Very clean, neat, well kept, and nice...just like Best Westerns at home in Florida. Breakfast and hospitality were great as well. I highly recommend here for accommodations while traveling through or staying in San Antonio.

"A really great place to stay at a great price"

5
24/11/2017

Staff was amazing! The rooms were clean and the beds were comfortable. Breakfast was better than most. We were pleasantly surprised to have real potatoes! Very reasonable prices. Use your GPS and stay away from most of the traffic going the back way to the North Star Mall.

"Convenient. Super clean. Friendly. Great price!"

5
16/11/2017

Excellent and friendly all the way around for the price. One moldy coffee filter overlooked, but I would definitely stay again. Easy 11 min. access to airport. Easy run to New Braunfels or San Antonio. Super clean and quiet.

"Really Good Hotel"

5
15/11/2017

Really friendly staff, very helpful and interested in my stay in San Antonio. Great rooms, very clean and well furnished. Hotel overall was very neat and tidy, close to amenities, internet in the room was fast enough for what I needed at the time (But won't set the world on fire speed-wise. Was able to stream without issue).

"impressed"

5
13/11/2017

very nice property, inside and out. The staff was extremely helpful and friendly. the room was comfortable and clean. We stayed for 4 nights to visit with family in the area and we will stay there again in the future. it was a great value.

"Wedding"

5
05/11/2017

This Bestwestern was very nice and comfy have stayed in the surounding area some,this was a very good place to rest up after a long day. Was there for a wedding nearby and was very conveniant to where we were going highly recommend this location.

"Great place to stay"

5
28/10/2017

Picked this hotel based on its location only. Honestly didn't expect much other than a place to sleep. The hotel staff were great. Defiantly one of my better hotel stays. Paid $66 per night and had a better experience than other hotels in the $300 range.

"Great place for what we needed"

4
21/10/2017

We just needed a place to rest before flying back home the next day. The location was fairly close to the airport. Although there are many others closer, we wanted a Best Western. The price was right, and it was clean and had all the amenities we wanted (primarily a refrigerator in the room). The woman who checked us in was very helpful in choosing a place to eat that was nearby. She also gave us three choices for a room location. We chose one that we could park closest to, and it proved to be ideal - located away from the highway and had no noise problems. No complaints at all!

"Whirlpool temp :("

3
18/10/2017

Fine for one night. Good breakfast, nice, polite staff, clean rooms. Just don't expect the whirlpool to be hot-- cuz' it's not! Going south, it's right off the fwy, going north it's not so you gotta turn around-- bit of a pain.

"Great Stay"

5
16/10/2017

I truly enjoyed my stay at the Best Western Garden Inn, San Antonio Texas. The entire staff was welcoming and helpful. The property was clean and the beds were comfy. Really enjoyed my stay at this property.

"Great place to stay!"

5
15/10/2017

The staff was great and very helpful. Rooms were very clean and neat. The breakfast was the best I have ever had at a motel. The price is very reasonable. I would definitely recommend this motel to anyone.

"Best experience for your money"

5
14/10/2017

I was so impressed with the service, cleanliness, and price of this hotel. For it being a “hotel”, the owners have gone out of their way to make sure you get 4-5 star service and treatment. I'll defini stay here again.

"All I can say is EXCELLENT"

5
11/10/2017

If you want to have a relaxing stay while visiting San Antonio THIS IS THE PLACE. The service was great. Staff, John C., Jack and sweet Hostess( I am so sorry I didn't get your name) who served us breakfast, are all so very kind and friendly. As a matter a fact all the staff was kind. Rooms very very clean and beds so so comfortable. We slept very well. You may say really, I say yes really. Close to freeway which made easy access to our destinations whether downtown to Farmer's Market (really cool) or day trips up I-35 to Gruene, San Marcos and Austin. Easy access to Wurzbach pkwy which hits 281(much easier than taking 1604 to 281). Restaurants are close by as well. They also have a very tidy/clean work out room and out door pool, hot tub too. For sure my next visit will be Best Western Garden Inn you all made our trip for my brother's wedding even more enjoyable. Thanks so much to you all

"Excellent Customer Service and Very Clean hotel"

5
03/10/2017

We loved the manager Jack very knowledgeable very friendly and welcoming. Room is very clean, the bed is comfy the couches are so clean loved it your room will have lots of amenities, I could hardly tell the hotel is close by 410 East (a plus) the rooms are quiet and relaxing once you stay here once you would be coming back to this hotel whenever you are in San Antonio.

"Reasonable price and good service"

4
03/10/2017

It is family vacation in San Antonio. The hotel is ~ 1 hour from beautiful River Walk (most beautiful River Walk I ever see, down town is dead during the weekend so don't try to go up to see down town). The price is reasonable and good service.

"the getaway"

5
01/10/2017

excellent place to stay and enjoy relaxation and privacy. great associates who are knowledgeable of their job. listen to your wants and needs. clean and fresh rooms every time I have gotten a room. excellent breakfast to enjoy in the morning, has a great pool that is securely enclosed to make sure kids do not go in by themselves. good working ice machine that is reliable and working all the time not like in some other places I have stayed in. enjoy the rooms that I stay in due to that is where I want to stay in the back section of the building. Overall enjoy the stay and service at this hotel...

"Excellent Stay!!"

5
27/09/2017

The staff at this hotel are very kind, friendly, and helpful. The room was comfortable, clean, and welcoming. The breakfast was hot and delicious! The fridge kept our drinks very cold and the microwave worked well. Overall, I give this hotel a big 10!!

"Quiet and Convenient"

5
24/09/2017

I stayed at Garden Inn BW for my annual medical exam, for the first time here. Place was clean, quiet, and convenient. I got my Internet work done each day, and made it to downtown to the Doctor's office in about 15 minutes. I highly recommend this Best Western for vacation or business, when in San Antonio.

"Best Western Garden Inn Review"

5
23/09/2017

Hotel was clean, comfortable and quiet. Breakfast was the usual hotel breakfast and the staff was all very nice. It is close to the hospital and several restaurants. We would definitely stay there again if in the area.

"Excellent"

5
22/09/2017

The hotel staff was the most friendly and thoughtful staff I have ever encountered. The staff member who checked me in let the next member coming onto shift know that I had an early check out and they packed me a little to go snack bag for breakfast. I was blown away at the thoughtfulness and generosity of the staff here. The room was beautiful, plenty of parking, comfortable bed! Everything was very clean and in order! And speaking of parking, the lot was extremely well lit! 10/10, I will definitely be staying here again in the future.

"Comfy beds"

4
06/09/2017

The rooms were nice, clean, and the beds comfy. Staff was very nice. The grounds weren't that clean though. There was cigarette butts all over and in the pool, which didn't make swimming that enjoyable. It seemed like there was a way for people to sneak in and party, which Im sure its hard for the hotel to control. That was my only complaint.

"Best Western Garden Inn San Antonio, Texas"

5
27/08/2017

The rates were very good especially for the room quality. Staff was very cordial and everything was in good order. I have stayed in more expensive properties that were not this nice over the past several years.

"HIgh end service/room for a mid-range price"

5
22/08/2017

This hotel may look like a typical Best Western, but the service, rooms and breakfast are as good as any that you would receive at a hotel charging much more. I have stayed here twice since it is close to Methodist Hospital where my mother has had heart procedures. The staff is super friendly, the breakfast is huge (not just cereal and boiled eggs) and the rooms are clean, comfortable and updated. It is also very quiet, considering that it is on the frontage road of I-35.

"Best Western Garden Inn"

4
20/08/2017

Nice Hotel, Clean rooms comfortable beds, the best pillows I've ever slept on in a hotel. Hot & fresh breakfast with different hot items every morning. Easy access to Interstate, shopping, restaurants and entertainment. This was our 2nd stay at Best Western and we will gladly stay again.

"Pleasantly Surprised"

5
11/08/2017

We had a very nice room, appeared as if the bedding, carpet and furnishings were new. The staff upon check-in and throughout our visit were extremely nice. Close enough to the center of action but far enough that we weren't bothered by any noice. We will 100% be staying here again. Well worth the money

"Best Western during family emergency"

5
05/08/2017

I highly recommend the quality of the room, the pool and the staff was excellent. It's located right on the freeway access road and has a 7/11 store nearby for late night snacking. It's easy to get on and off to reach the hotel but you don't hear the freeway noise in the room at all.

"Clean, Friendly, Affordable"

4
01/08/2017

The AAA price on their site made this a good choice for my one-night stay. The reviews were mostly good, so I stopped in to make sure it was clean and safe, which it is. The 24 hour staff was very welcoming and helpful, the lobby was well appointed and clean, and my room and bathroom were fresh and immaculate, with every ammenity as listed. The manager called me after checking in to make sure everything was ok, which reassured me as I was traveling alone. The nice-sized outdoor pool and jacuzzi, both with handicap lifts, were spotless and open until 11pm, there is a small work-out room with good equipment, and better than average breakfast with a helpful hostess. The A/C worked great, the bed was very comfortable and the large flat screen TV had a sanitized remote! Access is all outdoors, and the 2nd floor requires climbing stairs. The locks were excellent and drapes closed out every bit of sunlight. The desk chair is very comfortable and I had no issues with the free wifi. There was a bit of overhead noise at night, as is to be expected. I had an excellent stay, and highly recommend this hotel if you want to be on the East side of the city near Randolph AFB (1604/35).

"Nice & cheap"

3
20/07/2017

The rooms are nice and quiet. Some of the staff are rude. Location was perfect for the event we were going to. It was far from my relatives places though. The breakfast was okay. Hot breakfast!!! We won't be coming to this particular hotel ever again.

"Converse, TX"

4
14/07/2017

Few options in this area. Have stayed there twice. Very helpful staff, good sized pool, old fashioned family atmosphere. Very casual, but clean. Comfortable. Breakfast is continental, but supplimented with eggs, potatoes,sausage, gravy ect. Really good juice, good coffee. Excellent sunset view from balcony of the upstairs hallway. Easy on off access to I-35.

"Locations"

5
13/07/2017

I always travel with the job I have, and I always request to be set up at a BestWestern, because they usually have a location close to where I'm going to work- meaning that I don't have to wake up super early and travel across town to get to work.

"WEEKEND STAY"

5
11/07/2017

The staff were excellent along with the grounds being well kept, the room was always cleaned and very comfortable. we were lost 3 times and Warren was always helpful, his directions were remarkable and the dining room was amazingly cleaned and breakfast was really great.

"Treat you like family"

5
10/07/2017

great experience they treated me like family. clean rooms. swimming pool great. very quit for sleep. phones work great. high shower head which is great do not like them low. free breakfast was okay. Tvs were 32 inches.

"Great value, clean, friendly "

4
10/07/2017

We got a great rate (during the week) at this location so I was pleasantly surprised at the room decor and great customer service. Furnishings were nice and clean, A/C worked well and not much noise from the Interstate. But the best thing about our stay was John, who was on the desk when we arrived Thursday night and when we left Friday morning. He obviously loves his job and loves people in general. He went out of his way to make sure all if our needs were met and to be helpful. Breakfast eas good as well.

"Excellent"

5
05/07/2017

I really enjoyed my stay at this hotel. It is clean and the staff is wonderful. I will stay at this hotel each time I so to San Antonio. It was clean the breakfast was excellent and the location is great also. There are other places nearby to eat. Rooms are clean.

"San Antonio family vacation"

5
01/07/2017

This hotel was very clean and well kept up. The staff was very helpful and courteous. Check in and out were quick and easy. The rooms were very clean and the beds and pillows were probably the most comfortable I've ever seen in a hotel. The breakfast was good, there was a different variety with the hot choices everyday. We used the internet, pool, hot tub, fitness center, and laundry facilities and all were excellent. It was right off the interstate and about 15 minutes from the Riverwalk and about 30 minutes from Schlitterbahn's. We loved that it was out of the hussle and bussle of downtown, yet close enough for a short drive and it had free parking. It was perfect for our family of 5 and I can't say enough about the cleanliness of the whole facility. I would definitly stay here again, everything was perfect!

"River Run"

5
29/06/2017

The room looked just as it did online and I didn't even realize it had a microwave and fridge which ended working out perfectly! The price was well worth the room and it was close to everything. I would definitely stay here again!

"Would Return"

5
24/06/2017

We were very satisfied with BW Garden Inn; whereas, we home based out of this hotel for 6 day stay for a vacation in the San Antonio region. Room was clean, serviced daily or as requested, breakfast was hot and had a nice variety, noise level was negligible, all staff was helpful and friendly. The only two issues I had was that the handicap lift for the pool was non operational and the wifi was sporadic, we could log on to the wifi with certain devices but not others, the 1-800 number provided for internet issues was not helpful at all. Since we were in and out, wifi was not a major issue for me. Overall, I would return to this Best Western if I go back to the San Antonio region.

"Enjoyed the Stay!"

5
19/06/2017

The hotel looks great and was recently updated with more renovations to come. Nice clean rooms. The internet/wifi works fast. Easy access to the interstate and lots of good eating choice and nearby shopping centers.

"No complaints!"

5
19/06/2017

With the exception of having some issues at check in I was very satisfied with the room and staff. I booked the room through Expedia which I will not use again because that was my only problem! I would recommend this motel!

"Great staff helps a hotel makeover really great"

5
15/06/2017

I had a most pleasant experience here. The price was within my budget. The staff was EXTRAORDINARY. One in particular really made my stay note worthy, and her name was Brenda. She was warm and welcoming, resourceful and kind. Any management that is smart enough to hire such excellent staff has my vote. Newly decorated and clean, with restful modern decor and comfy beds, I was happy as could be!

"Newly remodeled, reasonable price"

5
12/06/2017

We wanted a room on the east side. Found this location to have high rating and reasonable price. We were pleasantly surprised to find that the hotel had been very recently remodeled. Nice place with good management.

"Will be back!"

5
10/06/2017

We came back on a second trip 2 months later due to the excellent service, room, and breakfast. In fact, we will be going back in early August and will be booking a room there once again. John Castillo was especially helpful.

"You won't be disappointed!"

5
04/06/2017

One of the best BW hotels, and I've stayed at quite a few (Rewards Member). Excellent front office and breakfast staff. Nicely appointed room decor and furnishings, comfortable and quiet. Worth every penny. I would certainly stay here again.

"Amazing great staff and clean stay"

5
31/05/2017

i am very happy at this hotel. The pool is good. The staff was very nice. The early breakfast is very good. The rooms were very clean and newly redone. My family and kids enjoyed all. I would love to stay again.

"Very satisfied"

5
29/05/2017

The staff was friendly and helpful. The room was very well kept and comfortable and the exterior grounds were very clean and well kept. I have nothing negative to say about my stay I will be staying there again.

"Good quality rooms"

4
25/05/2017

Checking in was nice, rooms are clean, no foul odor. Clean room overall with working appliances. The only down fall was at checkout Attendant didn't even aclnowledge me turning in card keys, didn't even say morning, she was too busy cleaning something.

"Excellent Hotel to stay while Visiting San Antonio"

5
23/05/2017

The staff at the Best Western Garden Inn is very professional, super courteous, and friendly, they go out of their way to ensure your stay is a very pleasant one. The rooms are excellent, very comfortable, very clean, with Cable TV and Wi-Fi, and your stay includes an excellent, very complete (and delicious) breakfast. This was an extra that saved us a lot of money by not having to go somewhere else to eat breakfast during our stay. Excellent location, on the South side of I-35, with easy access from the Judson Road exit, and only a few minutes from the airport and downtown San Antonio.

"Enjoyed My Stay"

5
01/05/2017

I was here for my Cuz Graduation and need to close by to family house. Also There was lots of place to walk to; especially since I did not have a vehicle. I had loved that. Definitely will Be back/ recommend to anyone Need to stay close to downtown or the airport. I believe his name is Ernesto- he had went out of his way for me when I had early that day!! Awesome and very professional with other people! Keep it up!'

"poor nights sleep"

2
30/04/2017

Staff was very nice however my night's sleep was not. The blackout curtains in my room were inoperable. This coupled with the walkway light next to the window made my room quite bright through the night. Woke up multiple times thinking it must be morning just to discover it was still the middle of the night.

"dirty carpet"

3
24/04/2017

I wore white sock while in our room. When we checked out of the hotel, my socks were BLACK on the bottom. We stayed two nights. I can only think that this carpet has not been cleaned in years. The toilet flushed so loud I'm sure the entire hotel must hear that every time we flushed.

"Good"

3
16/04/2017

Good spot to stay at... between everything you need to be at everything takes but a few minutes to get to.... had an ok time spent there one of the staff members was really helpful the other we felt with seemed stuck up...

"Newly renovated!"

5
15/04/2017

Newly renovated hotel excellent beds with new furniture and painted walls. Fast internet and excellent breakfast. Creative egg and potato casserole. Delicious coffee. Warm friendly front desk. Stay here often and very pleased with upgrade.

"Great bed, not so great sewer smell from he faucet"

3
25/11/2016

Great value, comfortable bed, quiet location, didn't really partake in the breakfast, disappointed hot tub was down for repairs and fitness room was also out of order...biggest issue was the sewer smell coming from the faucet and a milky film substance across the headboard which we didn't notice until we were leaving and the door was open...the sunlight caught it just right...eeewwww

"No complaints"

5
31/10/2016

I really enjoyed my stay at Best Western Garden Inn in San Antonio, TX. I was very impressed by the quality and cleanliness of the hotel, for such a reasonable price. I will definitely stay at Best Western again in the future!

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Warm regards from all of us at Bestwestern Garden inn . First we like to thank you for your great feedback we are very happy to know you enjoyed your stay at our hotel . It's your comments that makes difference to let us and others know how we serve our guest . We truly appreciate your business and we can't wait to see you again . Sincerely Bestwestern gardeninn Mamagement

"Close to everything "

4
30/10/2016

Really nice mattresses and pillows. The manager was really friendly. Had a good free breakfast and wi fi. Close to anything you need. Including theme parks. Convenient mini refrigerator and microwave.

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear guest, We like to thank you for taking time to give us a feedback on your recent stay . We are close to airport , wonderland , splashtown and sea world and six flags just 20 minutes away . We're very happy to hear your enjoyed sleeping on our mattress and pillows were comfortable for you. We value your business and we can't wait to see you again . Sincerely Bestwestern garden inn management!

"Nice hotel"

4
30/10/2016

We stayed here one night. The hotel looks newly remodeled. The rooms are clean and quiet. You won't find a better price on a comparable motel in San Antonio. They do have a small breakfast available and lots of parking.

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear guest , Happy guest is always our Moto ! It's great to know we met your expectations. Actually we are going thru our major renovations we are not even half way there . We are very excited to present our newly renovated rooms by January 2017. We try to be very competitive with pricing and strive to offer superior customer service to our guests . We like to thank you for staying with us and don't forget to give us call in advance to book your room with us on your next visit . Sincerely Bestwestern garden management!

"Older Hotel but very clean and nice for the price"

5
02/10/2016

It is an older hotel but it was very clean and we got a small breakfast in the morning. Very very nice for the lower price we paid. Just as nice as many we have paid $100 or more for. We were very happy with our stay there. It was only for one night.

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear guest, Hello from all of us from Bestwestern garden inn . We truly appreciate your positive comments . We are very happy to know you enjoyed your stay with us . Our housekeeping staff work very hard to keep our rooms clean. And our management keeps up with daily and weekly updates and inspecting all rooms . We would love to see you again if you ever come back to our sunny city . Thank you for choosing us . Sincerely Bestwestern gaden inn management!

"Glad we stopped here"

4
01/10/2016

Stopped on the way while driving from Dallas. The hotel is clean, employees are nice and the pool was clean. The room could use some upgrades but for the price I'm not complaining. Breakfast could be better but it was nice to have regardless. Area is definitely not for tourists - right off the highway near car dealerships, you get the picture. No serious complaints at all. Would stay here again if driving through. WAY better than some other options nearby.

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear guest First of all thank you for nice comment on your stay with us . We are very excited about our ongoing renovation which is going to turn our rooms into modern style deco rooms by the end of January 2017. If you don't mind please let me know how we can improve our breakfast by giving us more detail feedback . We know you have lots of choices out there but you stop by at ours and we truly appreciate your business. Hope that you stop by again and give us the opportunity to serve you the best . Sincerely Best western garden inn management!

"Dirty "

2
23/09/2016

Stained sheets, lumpy pillows, mold in the shower, dirty carpet, the door to the microwave in the room I stayed in was disgusting. Greasy finger and hand prints. I left a note attached to the door and still wasn't cleaned. It's a shame because I'm sure it was a nice place to stay at one time. Why does management or ownership not take care of these things???

"Honeymoon trip, smell"

3
18/09/2016

The hotel was nice. We were able to check in early. We had landed and arrived earlier than planned. Front desk Staff was very nice. We stayed her for 1 week on our honeymoon. The room was on back side on bottom. It was clean, the towels once or twice had stains. The shower curtain looked as though it hadn't been changed. But basically a clean room. Only issue we really had was after a couple days of staying there. We came in late. Our room had been cleaned but when we opened the door our room smelled of Marijuana, my husband and I brushed it off, but it occurred 2 more times through week. But for fear of someone messing with our belongings we did not report this. My husband and I are drug tested at our jobs so something like this is not something we would do.

"Getting Old"

2
07/09/2016

Though the facility was clean and quiet, the facility is obviously in need of an overhaul. Outdated furnishings and building looks its age. Do not be mislead by the photo on the website. Place was empty and they still made us go upstairs to our room. Also took way too long to check in and I was the only one in line. They said they had to see if room was clean. It was after 7 PM. Scary to think rooms are not clean by then......

"Beware with extra charges"

3
05/09/2016

I stayed for one night, I reserved for one person and I was charged for two. That was the least of my problems. They made me sign, as usual, an incidental charges form. But then and there they charged immediately $50.00 to my card and after I checked out and they made sure no incidental charges were made, they did not refund my money. Days have passed and my card still shows that charge. I phone the front desk and told me that they have a sign somewhere on a desk that says that they will hold your deposit for a week after you check out. I never saw such sign or I would not have even checked in. Why they need to hold my deposit for a full whole week? They said I should call my bank, but why my bank? They are the ones not refunding it and actually they did not wait one second after I checked in before passing it as a done deal. Otherwise the hotel is truly average. Nothing to celebrate. Clean and correct. Breakfast to the low end of average. It is not a memorable place unless for the extra charges they were so anxious to make as soon as I stepped in. Would I stay there again? Not a chance! Value for money I can get better deals around. Service is rather poor and this holding my deposit is not making me happy. The only reason I stayed there it was because I was attending a family gathering and I don´t like imposing on relatives, and this one was close. I would rather have driven a couple of miles and stay elsewhere.

"Convenient to the Interstate"

4
04/09/2016

The hotel is as expected which is sometime surprising with todays travel. The desk clerk upon check in was friendly and very helpful locating restaurants. The room was quite in spite of the location near the freeway. More than adequate bath linen, nice room furnishings and good quality bed. Breakfast was light but as expected. The clerk on departure was equally helpful with information and very friendly.

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear Guest, Thank you so much for kind words we gladly welcome any comments from our guest because that way we know how we can improve our service and it gives us great energy to know that guest was satisfy 100%. we know there are more choices out there but you decided to stay with us and we appreciate that very much. thank you for staying with us. Sincerely Donna Patel

"Dirty sheets"

2
27/08/2016

I always check the bed sheets and mattress cover. The sheets were soiled. The front desk person was very professional, kind and very apologetic on behalf of the staff and the company. I appreciated her assistance in getting clean sheets,and a clean mattress cover but I didn't appreciate having to deal with that and then having to make 2 queen size beds because of nasty sheets. It's unfortunate that there seems to be a problem with that. There were 3 reports of soiled sheets that Sunday morning during checkout. Will not be staying there and will advise family and friends not to stay there.

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear Guest, Thank you for your feedback about your recent stay , we apologize for the inconvenience . Please know that we addressed this issue to our laundry department and being taking care of very seriously. we hope that you give us another chance and come stay with us on your next visit to san antonio. we like to thank you for staying with us. Sincerely Donna Patel

"Best Western Hotel Review"

2
23/08/2016

Need a lot of improvement. Seemed like the hotel staff does not care about the customer so much, the breakfast was very poor...need better odor free rooms. Need more seats in the breakfast area, and don't forget to label your breakfast items; beans is not sausage.

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear guest, we apologize for not meeting your expectations . we do care very much about our guest experience and soon we will have bigger lobby and more seating available for now we try to have extra seating available time to time. we like you to give us another chance to show you we do care about our services. we know you have more options but you decided to stay with us and we really appreciate that. General Manager Donna Patel

"It worked"

3
10/08/2016

The cost was higher than the quality. The hotel is only two stories which I'm guessing is why it has no elevator. It was mostly clean. It did have a very comfortable bed. The woman who checked me in was a bit rude and seemed "put out" that I was there, the woman who checked me out however was polite and apologetic when I advised her there was a dead roach in our room and the door handle of the closet broke off when attempting to open.

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear Guest On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (210)599-0999. Sincerely, Rebecca Telander Front Desk Manager BEST WESTERN Garden Inn

"Clean, reasonable value, breaksfast needs much work"

3
08/08/2016

My wife and I stayed at Best Western Garden Inn on a recent Friday and Saturday night. This was a last minute trip, so I called the property directly to make reservations. Not only was I quoted a good rate, because we were arriving the same evening, the actual room assignment was made to meet our desire to face away from the pool and traffic. We arrived after dark to a well lit property. The hotel was almost certainly sold out, as the parking lot was almost full, and two folks checked in before me. I was quickly checked in and we were soon in our room facing the back of the property. On additional benefit for these rooms is that there are no parking spots along the back of the property, so there are no doors slamming or car engines cranking up, and the number of folks walking by the room is minimal. The room was very clean and looked like it had been updated within the last year or two. While the property is not new, our room and the common areas were well maintained and clean. (The cleaning product used left a slight odor, but it was not overpowering as we have experienced in some other hotels.) The only flaw in the stay was the breakfast. We were looking forward to the promised sausage, scrambled eggs, and biscuits and gravy. Unfortunately they were cold and fit only for the trash. The coffee was okay. We stopped at a fast food restaurant for breakfast sandwiches. We stayed two nights and did not risk anything except coffee and juice the second morning. The hot breakfast items were similar, but looked a bit better than the previous day. Still, we had only coffee and juice. The check out process was efficient and courteous, even when I gave an honest answer to the question, "Was everything okay?"

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear Guest , Please allow me to apologize for not meeting your expectations in breakfast area . Should not be acceptable for not having hot food . I will bring this matter to breakfast staff attention and make sure it wont happen again . Gladly you did have a great experience other then that please know your feedback is very important and we do them very seriously . We know you have more choices out there but you chose us , we like to thank you for stayin with us and we hope to see you again . Sincerely Donna Patel

"Nice clean hotel! On I-35 close to stores/restaurants!"

4
05/08/2016

It is a clean hotel that is located on I-35 with stores and restaurants and gas stations within a few blocks! Parking lot has good lighting and area for larger vehicles with trailers! Rooms was VERY quite!

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dead guest, Thank you for kind words and comments about your stay please know that your feedback is very important and we appreciate it very much . Thank you for staying with us . Sincerely Donna Patel

"clean and comfortable"

4
31/07/2016

Hotel was older but well maintained. Room had cold air, beds were clean and comfortable. Stayed 3 nights and slept like a baby. Hotel is on a busy highway but never heard a thing. The exterior area is lit up very bright.

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear guest , We appreciate you taking time to review your stay with us . We are committed to deliver superior customer service experience every time you stay with us . Your comments helps us improve how we serve our guest . Your feedback is very important and again we thank you for taking time to do that . We know you have many choices out there we thank you for staying with us . And hope to see you again . Sincerely Donna Patel

"Relaxing in San Antonio"

5
27/07/2016

Our family enjoyed our stay at this hotel. We just had a horrible experience in a Days Inn in Arlington the day before so it was nice to have a hotel who had working toilets, a pool that wasn't packed with kids from the apartment complex next door and served a hot breakfast and not frozen egg omelets and frozen bacon.

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (210)599-0999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Donna Patel General Manager

"Excellent accommodations"

5
20/07/2016

After a long day, it was very nice to relax in this room. I had a couch and a very comfortable bed. I would definitely stay here again. It was in a great location, close to several good restaurants, and although I had a room right next to the pool, the loud children in the pool were not very audible in my room.

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear guest , Thank you for taking time to survey your stay at our hotel . We do appriciate your kind words . Our staff strive to provide great customer service at all time . You have planty of choice when it comes to choose lodging we like to thank you for choosing is . We look forward to see you again . Donna Patel

"Best Western Garden Inn - good for location I was visiting"

4
13/07/2016

This Best Western Garden Inn was good for the location I was visiting. Considering the location I would stay there again. It is not difficult to get to the Downtown area from there. It was well maintained except for one minor issue that's not mentionable. Parking is sometimes an issue.

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear Guest, We like to thank you for taking time to give us response on your stay ,our staff try to go out of their way to provide excellent customer service at all time and we are truly glad we made your stay comfortable . you have plenty of choice when you were booking for hotel we like to thank you for choosing us. Sincerely Donna patel

"Awesome Stay"

5
13/07/2016

From calling and asking prices to check out we had a great experience. Everything was clean and staff was awesome. We will def. be going back! The free wifi was a nice perk. The only thing I recommend is getting up early to breakfast. Not that the Hotel didn't provide enough... but some people made pigs of themselves... Other than that, loved it!

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. we will keep the comment about breakfast in mind to see where we can improve and do better job. If I can be of assistance in the future, please don't hesitate to contact me at (210)599-0999. Thank you again for taking the time to feedback. We appreciate your loyalty to our brand. Sincerely, Donna Patel General Manager BEST WESTERN Garden Inn

"Not bad at all"

4
08/07/2016

I've never stayed at a Best Western before and it wasn't bad. The room was clean and the bed was comfortable. I only stayed one night and my room had a whirlpool bath. I loved that! The pool was the perfect temperature and clean. Staff was friendly. The only thing I didn't like is that I was in a room on the ground floor across from the pool and people constantly walked passed my room and looked in the window if I left the blinds open. It was a little awkward.

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (210)599-0999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Donna Patel General Manager BEST WESTERN Garden Inn

"Horrible front desk service & cleanliness of hotel unfit and poor."

1
05/07/2016

Upon check in on Saturday evening, July 2nd, I had a horrible experience with the front desk staff. She was extremely rude and unfriendly. She threatened to check my room at odd hours of the night to ensure we didn't "smuggle more people in". I am of Hispanic descent and found it very prejudice and racist as she said it with sarcasm. She was extremely rude from there on out and threatened to charge me for any broken or stolen items. Customer service aside, the room had a strong, bad odor to it and the ac would not cool throughout the night.. Worst experience I've ever had in my life. I am a frequent traveler and will ensure to let me colleagues and relatives know to never stay with Best Western.

Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (210)599-0999. Sincerely, Donna Patel General Manager BEST WESTERN Garden Inn

"Close to downtown without the high price"

5
05/07/2016

The staff was very friendly and extremely helpful. I started a conversation with someone whom I thought was the front desk clerk before breakfast, ended up she was the Manager! When I forgot something in the room, she called and I was able to get there in 15minutes from the Alamo even with traffic! I would highly recommend the hotel if you are in San Antonio for any length of time.

"Horrible"

1
26/06/2016

I would not recommend this hotel...I was charged fees to my account that front desk could not answer what they were for....I rented three rooms and only two were available...did not sleep well because I got a phone call at 1 a.m. because front desk was still trying to figure out what was the mix up in my room....

"Highly recommend"

5
15/06/2016

This hotel was very clean, quiet (even with a major highway right in front of it), bed was very comfortable. Staff was very nice and helpful and the breakfast had many choices and was very fresh. It is located close enough to different restaurants and the river-walk. I would definitely recommend this hotel when staying in San Antonio.

Econolodge2755, Manager at BEST WESTERN Garden Inn, responded to this review
Dear guest , Thank you for taking time to review your stay with our hotel we truly appreciated . We strive to give best customer service to all outer first at all time . Our staff gets tons of energy when we hear great review on their experience . We like to thank you for choosing us when you have planty of choices out there. Thank you Donna patel

"Best Western , San Antonio"

4
14/06/2016

This hotel was very nice and clean. Breakfast was good. Great location. Employees were helpful and nice. Bathroom was very clean but small. Beds were very comfortable and clean. Our overall experience there was great. I would recommend this hotel.

Econolodge2755, Manager at BEST WESTERN Garden Inn, responded to this review
Dear guest , Thank you taking time to review our hotel during your stay . We try our best to provide great customer service at all time yo all of our guest . Your comments helps us do our job better . Thank you for choosing us when you have planty of choices when you book you hotel. Hope to see you again when you visit San Antonio . Thank you Donna Patel

"Stay here no matter what you are doing in SA"

5
14/06/2016

I had to take the time to give this place a positive review. We lost our home and are moving to Florida. We are waiting for my husband's trasfer papers so we can start this move. The reason I mention this is because this is a very stressful time for our family. Having to relocate to another state after being in SA for over 34yrs, and doing it out of a motel stinks. I have to say every single person, from the front desk to the house keepers are exceptionally nice and hard working. The rooms are so clean. I am so freaked out by germs and I slept beautifully in this bed and the bathroom is clean, clean, clean. The pool is fresh and clear and the breakfast is great. If you are looking for a place to stay, for whatever reason, you have to choose Best Western Garden Inn on I-35. You can't go wrong.

Econolodge2755, Manager at BEST WESTERN Garden Inn, responded to this review
Dear guest , Please allow me to thank you to take time to say these kind words for your experience during your stay . Comments like yours matters so much . We try our best to provide great customer service to all our guests . Our staff do their best to make guest feels like home when they are away from home . Thank you for staying with us . And hope to see you again on your next visit to San Antonio . Sincerely Donna patel

"Third World Experience"

1
13/06/2016

>30 minute check-in/only one in lobby >overcharged credit card >room/bath not cleaned once in 3 days >foul odor in room and lobby >office area reeked of cigarette smoke >breakfast only a few miscellaneous bagels >had to called for towels upon arrival >15 minute check-out/only one in lobby

Econolodge2755, Manager at BEST WESTERN Garden Inn, responded to this review
Dear guest , Allow me to apologize on your recent experience . Our facility is 100% non smoking we don't allow smoking in rooms or in lobby so I don't know how you find office area reeked of smoke . I apologize for my staff taking time to check you in and I learn their was some billing issues . We try to provide best customer service . Please except my apology . Sincerely Donna patel

"Average at best!"

3
08/06/2016

Jacuzzi was not working, Lacked Cleanliness ( spotty mirrors, forgot bottom sheet on both beds in my room), Breakfast subpar-hot items didn't look or smell appetizing. After day 2, I choose to move to another hotel.

Econolodge2755, Manager at BEST WESTERN Garden Inn, responded to this review
Dear guest , Please allow me to apologize on your recent experience with our hotel . Please know that your comment matters to us and we take them seriously . Again sorry for the inconvience hope we can serve you better in future . Thank you for staying with us . Sincerely Donna patel

"Nice Room at a good rate"

4
06/06/2016

Excellent, clean and comfortable. Victor was so helpful that it was the deciding factor in our decision to stay two additional nights instead of moving to another location. Well done Victor! Thank you

"Finally something clean in San Antonio"

5
22/05/2016

I have spent a lot of time here allready and this is the first place where is super clean. Staff is more than nice and willing to help. Breakfast looks a bit poor but as I am not eating in the morning, I dont care about it. So, overall, if you're in San Antonio, you won't be wrong to stay here

"Truck damaged by lawn service"

1
21/05/2016

Lawn service broke my window, light, and chipped the paint and grill in a new F150 ford truck, the desk clerk came out and took photos of the debris and rocks on my hood and seen the damage, The owner called me a liar and said it never happened and refused to take care of the damage. Then I caught him creeping around my room with beer cans, not sure what he was up to, but when I caught him, he jumped into his van and drove off! This is the last place in San Antonio anybody should stay!

"Nice room and good Rate"

5
17/05/2016

Nice clean hotel, Nothing fancy just up to date, building is well maintain with fresh paint and very clean. Furniture is good, again nothing fancy but had small couch and work desk. Nice flat screen TV and internet was as good as any hotel in usa.

"Terrible Hotel - Do not stay!"

1
03/05/2016

I'm an easy person to please but this hotel was absolutely horrible. I arrived at the hotel fairly late and had to speak to the front desk person through a bullet proof glass window (the kind you see at a bank) which brought concerns to me about the neighborhood this hotel was in. Upon entering the room, there was a faint smell of smoke despite it being a non-smoking room. Given we were only there a night, we decided to unpack and stay. Upon closer inspection of the bathroom/sink area - found that the bathroom entirely was not cleaned thoroughly. Everything was a bit sticky from the laundry bag, the 'fresh' roll of toilet paper, the walls, etc. Bit digusting IMO. I booked this given the good reviews and the BW name but was grossed out by my experience. Take my word for it and do not book Tripadvisor folks!

"Happy & Satisfied"

5
23/03/2016

We stayed at the BW Garden Inn hotel for Spring Break and it was an EXCELLENT choice. I would recommend it to ALL who are looking for a Great place to stay with FRIENDLY staff!! The hotel was about 10 minutes away from the Riverwalk and about 20 minutes away from San Marcus Outlets. It was near fast food restaurants and a convenience store.

"High Quality Budget"

4
19/03/2016

Most importantly - The king-sized bed was really nice and comfy, the 4 pillows looked like too few but worked out perfectly. The room was pretty large - actually enough room to walk comfortably between the bed and dresser. There was a loveseat sofa but they could have fit another chair in there too. The lighting was good. The toilet flushed well. It was just a standard-size tub so no luxury soaking here. The bathroom came with hair already in the tub and on the floor - Eww! A big plus - a microwave and a mini-fridge were in the room. Perfect for leaving our leftovers behind in! It's right on I-35 so it's not a quiet hotel depending on traffic. The pool is right in the parking lot since there's no courtyard. This was a non-smoking room that had NEVER been smoked in, such a nice thing!

"smoking"

3
17/03/2016

no comment when I check out....they bill my credit card so I know nothing about this until I get home.....not very polite.i called them when I got home.......no comment back up to this point. if there was an issue they could have talked with me at checkout instead of the way it was handled.

"Nice Property"

4
02/03/2016

This hotel was very clean and the staff were all friendly. The jacuzzi was not working but the staff were kind and apologetic. The rooms were in excellent condition. The continental breakfast was better than expected. I would stay here again.

"Resonable rate, close to the airport"

4
24/02/2016

We stayed here so we could be close to the airport for our morning flight. The only criticism is that the breakfast was less than other Best Westerns we have stayed at. The gravy for the biscuits and gravy was not even runny, it was watery. Otherwise, a good sleep before our flight.

"Very decent"

4
13/02/2016

Pretty good exceeded my expectations at a price which was very competitive. Staff very helpful although being very busy. Room clean and modern. Breakfast OK. Typical Motel Continental. Very good value for money. Would recommend it.

"Quiet night sleep"

3
11/02/2016

This hotel was convenient for us to stop at. We stopped for the convenience and I was quite surprised by how quiet it really was for the area it is in. We had a good, comfortable night sleep. Overall, it was a good value!

"Annual stay at this hotel"

4
11/02/2016

The hotel is a very affordable place to stay with a very traditional continental breakfast and fairly comfortable rooms. The heating/cooling leaves a little to be desired in that it does not really regulate itself much to the temperature you set it for. Other than that, the property is well kept, the fitness room contains very good equipment.

"Great Hotel"

5
09/02/2016

The hotel was quiet, clean & cozy, staff was friendly and helpful. I travel often and usually stay in more expensive hotels, but this room was at least $30 cheaper with the same quality of service and amenities as other hotels I've been to.

"nice Hotel, room needed work"

3
21/12/2015

Room was okay but we got one with Jacuzzi for my wife's disability, the room was large and in good shape, however the bathroom had caulk missing and mold in a couple of the crevices and the same around the Jacuzzi.

"great deal!"

5
05/12/2015

Great location and clean, comfortable lodging for a very reasonable price. You really can't beat it - I stay here often and it is consistently very good quality for the price. The breakfast is above the norm for this price hotel as well. They also include microwave and refrigerator which is great for those staying more than a couple of days or families. I highly recommend this hotel when you are in San Antonio.

"SA STAY"

4
03/12/2015

15 min access to downtown, twenty to twenty-five minutes to the rest of the city. Friendly staff, very helpful with an questions you have about the local area. Breakfast was OK, need to offer more fresh fruit. Bed and pillows in rooms are very nice.

"Garden inn"

2
29/11/2015

Poor Quality of Whirlpool Suite, for the price, we could have stayed at a Onmi or Raddison Hotel , we were attending a sports facility , plus making up a postponed 35 anniversary date. This hotel was close to the event so we though we could make the best of two events. in hine site, we should have driven back to Austin and stay there.

"Excellent"

4
17/11/2015

Great experience. Would recommend to anyone who is in south Texas and needs a place to stay. Great location and close to access on the highway. The staff was willing to help and it was a great experience to be able to have the accommodate us.

"stay"

4
01/11/2015

was a pleasant visit to san Antonio service was good better than I figured added breakfast bar ok loved the sleep and tv channels plan to stay at best western when I travel more often love the free nights availability when it comes around thank you again

"Great value!"

5
29/10/2015

I stay at this hotel often for work. It is very clean, with a very clean pool and friendly staff. I recommend this hotel to anyone visiting San Antonio or wanting a nice comfortable place to stay for the night.

"convenient and clean"

4
28/10/2015

we stayed there for 5 nights while in San anotnio. we were greeted with a smile and found the staff very accomodating of our request of quiet rooms next to each other (2 rooms in the booking). the room is definitely big enough although the bathroom is on the small side. pressure in the shower isn't the best but by American standards it seems normal. breakfast was also typical American breakfast which wasn't to our taste but that is more due to a cultural difference. I got to use the gym with very good equipment in really good condition. the pool looked clean although too cold for us! overall a lovely stay. this hotel is good value for money .

"Excellent stay"

5
26/10/2015

Very nice & helpful people in the frontdesk, Paige is a doll, she is a sweet heart, I love her personality,she is super helpful. We have stayed from Embassy Suite, Hyatt, Omni, La Contessa in San Antonio and many other for my husbands conventions and I really enjoyed our stay here. Slept like a baby.

"Great place"

5
18/10/2015

Great place, as soon as I checked in I was greated with a smile. Room was very clean. Bed was very comfortable and it included a continental breakfast. In and out burger is close by and a Sam's is around the corner. I recommend this place. Great place, great stay.

"Superior value"

5
12/10/2015

I was skeptical given the great price for this hotel. However, I was more than pleased with everything from the cleanliness of the exterior, lobby and room as well as the staff helpfulness and the updated facility. Breakfast was nicely presented and many choices. Easy off/on access and great central location. I will definitely use this hotel again.

"Better than expected"

5
14/09/2015

I had already planned on staying in a more upscale place in downtown San Antonio. We were going to visit our son and his family and, this hotel being closest to their home, my wife persuaded me to get a room here. I was pleasantly surprised and will stay here again on our next visit. The staff was very friendly and accommodating, the rooms were nice and clean and breakfast was good.

BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review
I am happy to hear your stay was better than expected. The staff endeavors to provide great service and clean rooms. We have many amenities similar to downtown properties. All of rooms have microwaves, refrigerators, iron/ironing boards, hairdryers, business center, fitness center and free parking and wifi. Thank you for you kind words and we hope to see you again when you visit your son next.

"Great location close to the interstate and the pool was nice and relaxing!!"

5
13/09/2015

We enjoyed our quiet stay and the continental breakfast when we stayed at the Best Western Garden Inn at San Antonio during September. The staff was informed and very helpful. Try the Thai Thai restaurant further south for a treat. Best of luck!!

BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your recent stay with us. Our staff loves to give out information regarding San Antonio and the surrounding areas. We are a conveniently located 15 minutes from Downtown San Antonio, 10 minutes from Natural Bridge Caverns, 25 minutes from Six Flags and 30 minutes from Sea World all in different directions. Thank you again for writing a review.

"R & R Trip"

4
13/09/2015

Nice hotel off I- 35 drive a little save a lot. The hotel is off frontage road but we didn't hear any traffic at all as we were towards the rooms at rear of hotel can't comment on the rooms towards hi-way.lobby area was nice and friendly hotel employee at front desk made our checking in a breeze. The property looked well kept and the pool was nice.laundry was avaiable but it was out in open area by vending machine on second floor level,well that's what I saw. There was well lighted parking thru out the hotel we felt safe and the hotel was quiet through out the night all 3 nights of our stay were enjoyable.breakfast was decent

BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to share a few words about your experience. All of our rooms are soundproof from the noise from the highway. However, if requested, the hotel will place guest away from the highway. The whole staff strives to provide great service and a nice up kept hotel. I am very happy to hear you had a enjoyable stay and we hope to see you on your next stay.

"We Had a Nice Stay"

4
09/09/2015

This is an older motel type facility with park in front of your door rooms. The lobby is very nicely decorated and spacious. Our room was very nice. It had new carpet and the walls appeared freshly painted in a nice off creamy yellow with a mustard yellow contrast wall. There was a small love seat and coffee table as well as a desk in the sitting area part of the room. There was a good size TV with plenty of channels and a refrigerator and microwave. The bathroom area had granite counters and everything was bright and nice and clean. The AC worked super well and it was almost 100° when we were here. The internet worked well and there were sufficient wall outlets for electronics. The room had crown moulding. Breakfast was average. No skim milk and that sausage gravy, while welcome, was very thick and unpleasant.

BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for sharing your kind words. We are an exterior property and guests do have the ability to park their cars near their room. I am glad you enjoyed all the amenities in the room. We also have a fitness center, business center and outdoor pool and spa. Also, the breakfast comments were reviewed and corrected. Thank you again for writing a review.

"Regular Stop when in San Antonio"

5
26/08/2015

Easy Access off and on I-35, close to family in the area and a great stop over to break of the drive when heading to Corpus. You can always count on a clean room, a quick breakfast in a safe area. The Pool area always looks so inviting and clean.

BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for writing a review. Our housekeeping strives to provide the cleanest rooms in the area. All of our rooms do come with microwaves, refrigerators, hairdryers, coffee makers and hairdryers. We offer a continental breakfast with Belgian Waffles, yogurt, muffins, English muffins, danishes four types of cereals, biscuits, gravy and many other items. Thank you again for taking the time to share your experience.