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Best Western Plus Hotel Downtown North, San Antonio

4.0/5  - basé sur 107 notations.
2131 PanAm Expressway, 78208-1519, San Antonio, United States - See map
Best Western Plus Downtown North - Welcome to the Best Western Plus Downtown North The Best Western Plus Downtown North is ideally located in the center of San Antonio. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Downtown North! Our Harley-Davidson® Rider-Friendly hotel is right outside the old gates of Fort Sam Houston, one minute from San Antonio Military Medical Center. The San Antonio River Walk and Downtown area are just minutes away. Each of the 87 spacious, well-appointed guest rooms features a microwave, refrigerator, 40-inch television with HD and free high-speed internet access. The hotel also offers a business center with printing and fax capability. Start the day off with a delicious complimentary full hot breakfast before adventuring all that San Antonio has to offer. Hotel amenities include an outdoor swimming pool and a 400 square foot fitness facility. Come see what San Antonio has to offer such as the River Walk, the newly renovated Hemisphere Park and Convention Center are minutes away. San Antonio has many beautiful sites to see including the San Antonio Missions National Historical Park, the San Antonio Botanical Gardens, SeaWorld® and Six Flags®. Our devoted, helpful staff at the Best Western Plus Downtown North is eager to create an entertaining, memorable stay for you in San Antonio, Texas. Make a reservation today and save!

Best Western Plus

Hotel Downtown North

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 107 guest reviews
NOTE ISSUED
Excellent
53
Very Good
33
Average
8
Poor
6
Terrible
7
REFER TO NOTICE
Business Business
22
Couples Couples
26
Family Family
42
Friends getaway Friends getaway
7
Solo travel Solo travel
7
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Unsatisfied in San Antonio"

2
26/10/2018

The hotel's outside appearnce is nice, but the room was dirty (especially the carpet) and the elevator was in surprisingly bad shape - for example the control panel was loose. The breakfast was poor (very dry, probably powdered scrambled eggs three days in a row).

David P, Manager at BEST WESTERN Plus Downtown North, responded to this review
We are sorry that you were unhappy with your stay. We get with our team to correct the issues you experienced. Thanks for letting us know.

"Great place for a weekend stay"

4
22/10/2018

Made a quick 3 day weekend trip to San Antonio. Wanted to be near but not in downtown/tourist area w/easy fwy access and at a reasonable price. Found the B W+ hotel location as a good venue. Maybe not the best area but just off the fwy, near eating places and with good access to the few places I wanted to get to. Staff was courteous, the breakfast was great and met other guests who had good experiences there too.

"Great stay"

5
09/09/2018

We really enjoyed our stay here at BW, it was close to everything! The hotel atmosphere was great, staff was very welcoming, breakfast was great. Our room was so cozy and clean! Will definitely stay here again!!

"River Walk and Alamo"

4
29/08/2018

We enjoyed our two day stay at this Best Western. The room was a good size with a refrigerator and microwave. Complimentary breakfast was served until 9:30, eggs,potatoes, bacon, sausages, waffles, juice, packaged oatmeal, toast. It was a short drive to the Alamo, a quick right on the freeway was a little dicey. We had a reasonable price and a bathtub. The staff was friendly and helpful. Wi-Fi and parking included.

Bestwestern2131, Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the great feedback! We are happy that you found our location conveniently located for your needs. Please come back and visit us soon !!

"Family Trip"

5
27/07/2018

We love the it, we have and awesome experience, very big room, very comfortable beeds, yummy breakfast, nice pool, great location next to restaurants and the hwy, nice staff, we have an awesome family trio

Bestwestern2131, Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the great feedback !! We are glad that you were happy with your stay. Please come back and see us soon !

"Great stay, great rate"

5
23/07/2018

I am a Best Western Rewards customer and I this us the second time I choose to stay at this location and it does not disappoint. We stayed in king suite and the rate was excellent, if you are not taking advantage of rewards program you really should.

Bestwestern2131, Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the great feedback !! We are glad to here that the king suite and rate were excellent. Thank you for being a Rewards Member with us !! We look forward to see you again.

"Worst Customer Service EVER!!!"

1
09/07/2018

Closed to Downtown but not in the best neighborhood, that will be the best that I can say about this hotel. Make sure you check your bill before you leave and there is nothing extra, otherwise you will have a hard time to get your money back. The only person that can approve / review and decide if a transaction is valid or not is the property Manager Mr. Dave Patel and after a month and no less than 10 calls, I have not been able to talk to him neither he has respond to any of my voice messages. I arrived on Friday June 9th and check-out on June 10th early morning. My son was also staying in same hotel and needed to extend his room for two more nights. I guess whoever extended his room decided also to extend mine, even though I was already checked-out. I only realized of the extra charge, the day that my son checked-out, thanks to my bank notifications, otherwise I would not note until I had to pay my card. Since that date, I have been calling the hotel and talking with multiple people in the hotel reception. I must to say, about one of the front desk persons, Gina was really helpful and she looked into my room records, even checked with housekeeping if that room was used during the 3 nights charged, passed the information to the Manager and told me that he would reviewed and called me back during the day. He did not and I called again, this time I was informed that everything was clear and I would receive the credit for the extra nights, but after a week, the credit was not applied. After a month since I checked-in the credit has not been posted. So I decided to call AGAIN, I talked to Gina and she confirmed that Mr. Patel reviewed all the paper work, last week, and he was going to apply the credit back to my account. I can only say that Mr. Dave Patel does not know the meaning of Customer Service and guest satisfaction is not his concern. He not only has not credited the money back to my card but has been incapable to return any of my voice messages, but I should not be surprised, based in other reviews he is NEVER available to talk with a guess with an issue.

Bestwestern2131, Front Office Manager at BEST WESTERN Plus Downtown North, responded to this review
We are sorry that you were unhappy with service provided with the billing. We have looked into this matter and have issued a credit back to your credit card.

"Unorganized & unprofessional"

1
07/07/2018

Worst hotel experience I have ever had! I was due to check in at 3 PM, and wasn't checking in until 4:30 because the rooms were dirty. I kept trying to call the front desk and my calls weren't ever answered. The maintenance man was drinking a beer on the job, big full trash bags on the outside of the trash can, and the front desk staff ladies were too busy taking care of their kids instead of the guest.

Bestwestern2131, Front Office Manager at BEST WESTERN Plus Downtown North, responded to this review
We are sorry that you had a bad experience. I would really like to more about the experienced you had. Please feel free to give me a call to further discuss the issued you had during your stay

"Great Staff."

5
02/07/2018

Very clean and updated property. They let us use their meeting room at a fantastic rate. The best part of my experience, the staff. They were all so friendly, and attentive. They made sure we had everything we needed for training.

"Family's vacation"

4
15/05/2018

Would be nice to converse with room service. No one spoke English. And service had to be ask front desk after 5:00 p.m. the first 4 days. The 5th day we just said the heck with it. Also the breakfast gets pretty old having the exact same breakfast items 5 days in ad row.

"A pleasant experience!"

5
15/05/2018

The room was very large, clean, and cool. The staff were professional, friendly and courteous. I liked that the room had a couch and a table. There were plenty of towels and toiletries. The breakfast was full and good, but could've offered some alternatives. Overall, it was like being in a studio apartment which was very nice.

"Clean and comfortable "

4
06/05/2018

This hotel is easy to spot from the road. It's adjacent to gas stations and restaurants, so it's great for people needing to stop by for a night. It's small but not cramped, clean, and comfortable. The bed is firm enough not to aggravate back pain. You will hear it if someone is being loud in the hallway; otherwise, it is dead quiet! All the staff are polite and attend to requests quickly. Breakfast is average--waffles, eggs, sausage and bacon, fruit, etc. but no complaints there.

"Worth staying"

4
23/04/2018

The hotel is clean and the beds aren't too bad! It's an older neighborhood, but it's only a $7 Uber to the Riverwalk. The morning guy could turn the TVs in The breakfast and lobby down. He had GMA in one and Fox News in the other. It was like listening to 2 songs at the same time, one in each ear.

Bestwestern2131, Manager at BEST WESTERN Plus Downtown North, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 2102122224.

"plain and sinple"

4
20/04/2018

Each time I visit a BW hotel I seem to come away happy with the experience. Sure, it is nothing fancy, but they do the basics well and that is all that can be asked of them. Seems to be a modern hotel, was clean and breakfast has real food, like Kelloggs Frosites. Situated close to i35 but not next to it meant the room we had was quiet and a good sleep was had. No complaints here!

Bestwestern2131, Manager at BEST WESTERN Plus Downtown North, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Large rooms"

5
21/03/2018

Our hotel was close to downtown without actually staying downtown. The rooms were large and the hotel smellled nice and clean. Excellent staff. I left a shoe behind and realizing I was missing it two days later the staff was still able to locate it and I got to retrieve it.

Bestwestern2131, Manager at BEST WESTERN Plus Downtown North, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great locaction and service"

5
21/03/2018

Great location in San Antonio, near downtown area and AT&T Center. Friendly and helpful staff. Free WiFi and printing available 24/7. Hotel rooms were very clean. Highly recommended, great place for price.

Bestwestern2131, Manager at BEST WESTERN Plus Downtown North, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Helpful and accommodating staff"

5
05/03/2018

Stayed here for a wedding I was in town for. Everything was wonderful. Front desk clerks, housekeeping were all very friendly and helpful. Getting fresh towels when need was a breeze and emptied the trash for me when I asked. Front desk was great at giving information on the area and places to eat and get food delivered from. Asked for cork screw and they had one on hand, asked to borrow scissors and they gladly obliged. Would stay here again if in the area.

Bestwestern2131, Manager at BEST WESTERN Plus Downtown North, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"I was there to visit Family"

4
05/03/2018

Me and my family had great stay at this hotel. Clean, spacious and comfortable rooms. Staff was friendly too. I would recommend this place and will stay here again whenever I gonna be visiting San Antonio.

"Great stay!"

5
05/03/2018

Rooms were clean, utilities we had absolutely no problem with, the breakfast offered was great (loved the Texas shaped waffles), and customer service both the front desk and housekeeping was exceptional.

"Good property in bad location"

2
01/03/2018

The rooms are updated. For the most part the rooms are well maintained. It is located in an unsafe part of town. During my week say they skipped room service twice, or would have skipped it the send time in a row if I had not asked several times, and after that service wasn't completed until 5:30 PM.

BestWesternHotels, Corporate at BEST WESTERN Plus Downtown North, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Don't let the outdoor and indoor appearance fool you...."

1
28/02/2018

Booked a room because it had decent reviews, stars and looked very clean and nice. Got there and i had blood on my side of the bed, and i put my foot in it. Go down to the front desk, which had very lovely overnight staff, and they gave us a new room. The new room had a dirty tub and old popcorn on the nightstand and even in the lamp shade. We dealt with it since we were moved already, but the next day they did repairs in our room without us knowing and when we got back for the day the staff told us that there may be an odor in the room and on the floor. The smell was god awful, and it was so strong i got an instant headache. We went downstairs and they moved us like they had told us. The new room was fine, sticky floor but that's it. We asked to speak with a manager from day one and he was either not there, coming in late, or he left right before we got back or came in right after we left. He wouldn't ever call us, or speak with us the whole time we were there and we had to bother the front desk girls so much because he'd only leave them notes. He apparently offered a 50% off which was fine, but didn't refund it to the card. Once we left we tried getting in contact but still he wouldn't call or email us back. We had to contact customer service and Expedia to try to get this resolved. We talked to 4 reps from best western and 2 from Expedia and today we finally were able to get the refund. The manager offered the 50% off and it was noted with best western customer service but when the Expedia rep called to authorize the refund, the manager said 20% was the most he'd refund. I was on the phone dealing with this for 3 hours and FINALLY, after a month we have gotten this resolved. We were and are annoyed that in our 4 day stay, we had 3 rooms, were downgraded from a king to two queens, and the manager refused to contact us and make this better. I wouldn't recommend this hotel to ANYONE after the experience we had, it just isn't worth your vacation time or relaxation away from home time to deal with the BS.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
We are sorry the trouble you experienced. The refund was already issued.

"Very Nice since remodel"

4
12/02/2018

This hotel is very nice, it is centrally located and the rate was decent, much less than the downtown hotels. The breakfast in the morning was a bonus with good hot food available in addition to cereal and pastries for the kids. This hotel is fairly quiet and clean. The only reason it didn't get 5 stars was to me the sheets were scratchy and for it to be remodeled and new, it needed softer sheets. Otherwise, the staff is super nice and accomodating.

"Accessibility and Spacious with Low Level Professionalism"

3
09/02/2018

Very accessible to Highway 35, the River Walk, Fort Sam Houston, the Pearl district and the arts/museum area. We stayed here for access, including Lackland AFB military graduation., which, for US, was perfect. No traffic, no delays and less than 15 minutes away from base. A perfect central location. The door to the initial room we were given was open when we checked in! The room stunk like cigarettes and it was very small. The lobby gave us an upgrade to a suite, which was very spacious....so an A+ for making it right. We also returned one day to a horrible smell on our floor (bathtub work), so the front desk my bed me back down a floor but kept my upgrade. Bonus. Check in was fast. Room sound was decent, especially once asleep. The room was very clean. Coffee in the room. The beds were comfy. Temperature was ok. Breakfast bar OK, but we actually got spoken harsh to and told to leave the buffet area for eating our yogurt while the rest of our family was finishing getting their breakfast (a first at a hotel breakfast buffet....ever!). The not so greats included the cigarette smell (non-smoking hotel), having to be rearranged, no tub drain, ONE wash rag in two rooms but 5 in one room. Housekeeping was very inconsistent and poor in terms of actually cleaning the rooms. I have never experienced such poor housekeeping in terms of simple room refresh (bed, trash, towels). Two nights, they never even showed. The ‘safety' factor of the hotel was very low, especially for single traveling females and children. Scary parking lot and lots of transients. The overall staff service level was a bit on the highly uneducated and unaware side. They weren't rude, but they weren't very professional in their speak, interactions or even look. Housekeeping talking loud dramatic personal calls in the elevator, front desk staff having their children run around and play on the hotel computer....it was less than professional. We had even lost an important item in all of the MOVES of the rooms and housekeeping called us and actually said “we found your (item) but you said it was in room (X) but you left it in room (Y) in a bunch a clothes so it wasn't where you said!” I found that to be comically in alignment with the lack of professional standards of the experience. Excellent access hotel, but not for those who value safety or professionalism. A great place for contract workers!

Bestwestern2131, Front Office Manager at BEST WESTERN Plus Downtown North, responded to this review
We are sorry that you were unhappy with your stay. Your feedback is important to us in improving. We will work hard on all the issues your experienced to make sure this issue does not happen again.

"Nice & quiet"

5
21/01/2018

Usually stay at a different hotel when we come to SA, but decided to try something new. The Hotel is nice and looks new, everything's modern, the room was really nice! Way more than I honestly expected. Beds were super comfy! And it was really quite. Staff was friendly.

Bestwestern2131, Front Office Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the great feed !!

"More a "Best Western" than a "Best Western Plus""

3
20/12/2017

This hotel has plenty of "pluses" - it is clean and conveniently located. It is much cheaper than the downtown San Antonio hotels and is less than 10 minutes away from all the major sites. There is an excellent Chinese/Vietnamese restaurant half a block away, on the same side of the street. The downside is that the internet crashes a LOT. Also - a tiny closet and no safe. Breakfast was the exact same each of the 3 mornings we had it. Very nice personnel working here.

"Good quality for the price."

4
18/12/2017

I was pleasantly surprised at the cleanliness and quality of the hotel for the price range. I would definitely stay here again. The negatives were the area surroundings are rough and the local food choices were fair at best. The beds were surprisingly comfortable.

Bestwestern2131, Front Office Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you the feedback !

"Very NIce"

4
10/12/2017

New Hotel 2017.. Was very clean, smelled great. Food Items for breakfast were the normal fare. 5 Mins from ATT Center..We will come back for all of our ATT Center Stays from this point on. Higly Recommended, Very well priced.

"5*"

5
27/11/2017

Best location for visiting Fort Sam Houston. Dining options steps from the door. 5* breakfast included. Very nicely appointed rooms. Very helpful knowledgeable front desk persons. If they didn't know the answer - they looked it up. Even made up some maps for locations we asked for.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the great feedback !! Please come back and see us soon !

"Pleasantly Surprised"

5
16/11/2017

This Best Western is located only 12 minutes from downtown SA and 10 minutes from the At&t center. Our stay was quite nice in that the hotel and guest room were quite clean and bed was very comfy. Great value for the amenities that are included, i.e., the internet connection, free parking, outdoor pool, exercise room and the breakfast bar. We would certainly stay there again.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the great feedback !! We are happy that our location was good for your needs!

"Satisfied Customer"

5
14/11/2017

Great location close to everything. Super clean, nice staff, and easy to find. Stay there every time I go to San Antonio. Has everything I need for a business or pleasure trip. Close to downtown and close to airport.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the great feedback !!

"Conveniently located by Fort Sam"

3
10/11/2017

The Best Western Plus is located just off I-35, north of downtown San Antonio and just a few minutes from Fort Sam. Overall, a comfortable bed, clean room, basic amenities and complimentary breakfast. Plenty of parking. Free Wi-Fi, but connection was erratic. A few fast food restaurants nearby.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the feedback! We will have our IT department check on the Wi_Fi connection. Please come back and see us soon !

"Great location-close to Fort Sam Houston"

4
10/11/2017

This is a nice hotel that is a perfect location if you need to be close to Fort Sam Houston. The staff was friendly and helpful. .Hotel was clean. CVS/Walgreens nearby. Easy to get to the downtown area.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the Feedback ! We were happy that our location was convenient for all your needs !

"San Antonio Band Trip"

4
09/11/2017

I was pleasantly surprised by this Best Western Plus Hotel. It was centrally located to everything we needed. Our room was large and very clean. The staff was very nice and helpful. We would definately stay there again.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the feedback !

"Very nice modern hotel"

5
06/11/2017

Very nice staff. Very nice, modern hotel about 15 minutes drive from downtown. Lovely room with TV, fridge, bathroom and good WIFI. There are a couple of restaurants and shops near hotel. On site parking.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank You for the great feedback !! Please come back and see us soon!

"Great stat, except for...."

4
22/10/2017

I stay on this hotel due to my daughters going to a concert at the AT&T center, the rooms are clean, good customer service,the only bad thing was they on the rooms i stayed the toilet was not working i let reception known and they right away change me to a suit on the same floor. That was really nice. Their is restaurants around this hotel. The breakfast was good except for the grayve was really salty ( not sure if just this day or all the time). But overall nice stay.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the feedback ! We are sorry for some of the troubles you had during your stay. We will make sure to correct these issues for other guest!

"Weird location but still great"

4
21/10/2017

This hotel is located in a residential area just off the interstate, with a couple of gas stations and restaurants nearby. It's easy to access the interstate and get where you need to go (fairly close to Riverwalk, but far enough away to have a reasonable price). The lobby is very nice, but the room decor was a bit "off" (doesn't quite all go together). Since that's not what I was looking for in a hotel, it's no big deal. The elevator is kinda slow, so took the stairs a couple of times. In some places, this can be a scary thing, but they were well maintained, bright and safe here. Not sure what kind of neighborhood it was (didn't seem too bad from what we could tell), but either way, the security is quite good - not easy to get in the building unless you are a guest of the hotel. Breakfast was quite good - included more than just cereal and a muffin! Room was comfortable and clean - no complaints there!

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the feedback ! We are happy that you enjoyed your stay !!

"Cirque Trip"

2
16/10/2017

I called the hotel to reserve a room with a roll-in shower & was told that was what I had booked. I arrived at 10:30 pm only to find out that I had been put in a suite without a roll in shower so was unable to bathe my son at all. The desk clerk advised that I would not be able to speak to a manager until the next day so we stayed in the room given to us. The next day I spoke to the day manager who worked to resolve the issue but seem to have a difficult time doing that. We finally were moved to adjoining rooms, 1 regular & 1 with a roll in shower however the "handicapped accessible" room with the roll in shower was so small that without having the adjoining room, my son would not have been able to go anywhere in this room in his wheelchair past where the door opens. When I asked questions about other rooms with roll in showers, the staff just looked perplexed. I think that the staff needs to view all of the "accessible" rooms so that they can help guests that have special needs & know what they are talking about.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
We are sorry that you were unhappy with your stay. The only roll-in shower room we have is with a room with a king size bed. The next day we did tried our best to come with a solution that would help your needs. Please feel free to call me to discuss this matter 210-212-2224

"Wonderful Staff!"

5
11/10/2017

This was the second time I have stayed at this hotel, and both times have been excellent. The location is close to Downtown, The Pearl, the airport, and Fort Sam Houston. The internet was fast, and the breakfast was great. The staff really stands out, however. Everyone I encountered was courteous, kind, welcoming, and extremely helpful. Some of the ladies even helped me choose which earrings to wear with my outfit! The cleaning staff is trustworthy, also. None of my belongings were tampered with, and I really enjoy my stay every time I come to see my husband at Fort Sam Houston.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the great feedback !! We are glad that you enjoyed your stay with us !

"Overnight for a Graduation "

5
28/09/2017

We enjoyed our stay. The breakfast was wonderful. We loved the fresh fruit and waffles. Lots of choices. Lovely sitting area outside. Very friendly and clean. I would stay again. It was easy for family to stay here and gather around downstairs. Nice workout room.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the great feedback !! We are glad that you enjoyed your stay with us !

"Excellent hotel and Value"

5
28/08/2017

Excellent value 10 mins from downtown. Staff was excellent, the room was updated and VERY clean, the bed was very comfortable, and they had chorizo flavored sausage on the breakfast buffet along with the usual fare. This was business, but I'm going back for a weekend.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you so much for the great feedback! We are glad you enjoyed our breakfast section. We look forward to seeing you again soon !!

"Great Experience"

5
23/08/2017

Very clean rooms and comfortable beds. Very Friendly and excellent service. Front desk clerk Stephanie Soto made our check in a breeze & answered all of our questions with patience. Will definitely be staying in this hotel every time I visit San Antonio

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you so much for the great feedback !!

"Nice hotel, friendly staff, good value"

4
21/08/2017

I stay at hotels frequently and it is always refreshing when the staff greet you with upbeat attitudes and make your check-in-check-out process simple and quick. The room was very clean and well appointed with a very comfortable bed. I would definitely recommend this hotel.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you so much for the great feedback !! We are happy you enjoyed your stay! See you again soon!

"Great Experience!"

5
17/08/2017

We just left! Overall we had a great stay at this hotel. It was clean with a great location and they had a variety of food options. I have a gluten free diet and they even had options for me! We will definitely return when we come back to San Antonio next time!

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank You for the great feedback !! We are glad that we were about meet your diet needs. Thanks for staying with us !!

"Excellent Service"

5
01/08/2017

The service we received from the staff was excellent. They were always willing to help and answer questions. Breakfast area was clean and eggs were hot. Coffee was always available. It was close to the military base we were visiting. and a few minutes away from downtown.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank You for the great Feedback !!! We are happy that we made your stay enjoyable !! Please come back see us !!

"Clean, easy and comfortable"

4
30/07/2017

Friendly staff, clean and comfortable guest rooms (newly renovated) and conveniently located to Pearl district and highway. I had to find a hotel near the Do-Seum for a work related event. Didn't want to stay along the Riverwalk. This was a great option. The rates were reasonable, the breakfast had decent options and check in/out was really quick.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
We are happy that you found our location good for your needs !! Thanks for the feed back !!

"Good"

4
19/07/2017

It was a very clean hotel and staff was on the Job ready to help, had a 1st floor room as they moved me because I was a Diamond member. I would stay here over and over as the location was very accessible to downtown and my family's location

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank you for the great feedback !! Thanks for being a Best Western Rewards member !!

"Okay"

3
18/07/2017

The hotel looked like the images online. Wished the pool was a little larger and the breakfast area. I always inspect my hotel beds before I get settled in my room. I saw multiple blood spots in covers, So I went to buy my own covers.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
We are sorry that we did not meet your standards. Your feedback is important to us in improving everyday. We will have our laundry department pay closer attention to our linen.

"Decent Hotel"

4
10/07/2017

For the price it was a good stay. We had no issues with either the staff or room. Check in was easy as well as checking out. Room was clean and had no issues. Hotel was located near downtown and (except for the construction near the hotel) was east to get through. Two convenience stores and a sonic were in very easy walking distance from the hotel.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Thank You for the great Feedback !!! We are happy that we made your stay enjoyable !! Please come back see us !!

"Lucy I'm home!"

5
08/07/2017

David and staff are always accommodating, I always stay here when I am in town. I check in get my coffee use the WiFi and kick back at the pool. My first choice when I am in San Antonio plus BBQ across the street and a major gas station before I get back on the road.

"Not really a "PLUS" plus Best Western"

3
04/07/2017

People here were very nice and the inside is comfortable. But, it's an older, right-off-the-interstate area that felt a little unsafe. The housekeeper forgot to leave shampoo and conditioner twice (even after I specifically asked for it after the first night). The room smelled like body odor when I first entered. I'm not sure if that was their cleaning supplies or what, but fortunately I had a can of room deodorizer with me. Bed is comfortable. Breakfast was more "Best Western" than "Best Western Plus" - very limited. Again, the staff are very nice. They couldn't give me an early check-in and seemed confused about my room when I arrived after 5. Not sure what happened there, but they also seemed to be having some sort of computer issue, which can happen anywhere. All in all, this is a skip for me. I'll try to the Best Western Sunset Suites if I can't get a Riverwalk hotel (for a conference). I think it's quite a bit a step up and more what I expect from a BW Plus. (I am a BW Diamond member, by the way, and generally find the Plus hotels to be more than adequate.)

"Clean and Convenient"

5
02/07/2017

This hotel was very clean with nice updates. Room was spacious. The location with regard to San Antonio tourist attractions was exceptional. Loved that it was directly off I-35. Was great to have an oversized "mini" fridge/freezer combo and microwave in the room. No complaints...found this using an Express Deal on Priceline. Would intentionally stay again in the future.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2102122224. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Good for the price"

4
29/06/2017

Good value and located about 2-3 minutes driving from Walters gate of Ft. Sam Houston. Breakfast is ok, but they don't start serving until 630. People in the room across the hall were very loud when leaving at 4am. Door didn't do much to dampen the noise. Internet is decent for streaming video. Hotel looks brand new. Bed pretty comfortable. Tried to express checkout but the staff "didn't get around to it", as he stated and so I had to wait at the desk to be checked out.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2102122224. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"so wanted to love it, but....."

3
26/06/2017

Minute I walked in, I loved it. Customer service was great, friendly staff. Then we got on the elevator and going up to the 5th floor, the elevator slammed hard as if we were going to be locked in or worse. Then our toilet was not working and we had to manually fill the tank with water, well after that stopped to work, the toilet seemed as it would overflow, called front desk, was told they could not find anyone to help or find a plunger, after about 20 minutes, a woman gave my friend the plunger in the hall way of the lobby to bring it up to us. My husband had to attend to this issue. I am upset about this because for one the room is not cheap and we as guests should not have had to conduct the job of the hotel. The tub in shower would not drain either which was another disappointment. I wanted to love it, but these 3 issues made it impossible.

"Business Trip"

4
24/06/2017

Very good value I only checked in and stayed in the room the TV was easy to use and the desk was very nice size to work on. The AC worked well and kept the room very comfortable. I would stY here again if I have meetings at the same place next time

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2102122224. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"not downtown about WFAA Sponsored by TXU Ener5 MILES out .Hotel is overall good..a little understaffed.."

4
20/06/2017

Cudos for their honesty and returning my wedding ring after I called back. It would have been nice if they have us or child's pillow at the same time. They are trying! Hotel not downtown as advertised or we would stay longer. A little pricy for proximity to downtown, 5 miles plus out, which we did not realize at time of booking. Staff friendly and front desk trying. Kids running around late night.. Noisy. Not in a great part of town i think. Otherwisenot a bad place to stay

"Great place to stay"

5
17/06/2017

The staff and the facility is just what we hoped for, very nice and friendly staff and a great hotel. We enjoyed hanging out by the pool under the pergola and just relaxing. The staff was very helpful in giving directions to the downtown sights.

"Rob North Texas"

5
09/06/2017

The rooms at this hotel were very clean and decorated very nice it made you feel like you were home. The breakfast was very good with a good selection. there is a Bar b Que restaurant right across the street with very good food.

"Great room, breakfast just ok"

4
16/05/2017

Rooms are clean, updated, and comfortable. Pretty good value. Close to the interstate and a few restaurants nearby. Bed was a bit worn out but not bad. Breakfast has some variety. Coffee is good and staff is friendly.

"Good stay."

4
10/05/2017

The employees at the breakfast area went above and beyond to make us feel at home. The staff at the front desk were not rude, but just ok. The hotel has been remodeled. The beds and pillows were clean and comfortable. The room and bathroom were very clean.

"Happy"

5
28/04/2017

Newly renovated. Very clean Quiet AC great location by Fort Sam old building but well renovated probably the best hotel ( for the cost) I have stayed at in many years. It. Is near the pearl brewery entertainment area.

"Nice & Clean Place to stay"

5
27/04/2017

The flight arrived early, getting our luggage & rental car went faster than expected so we arrived an hour prior to check in time, the lady at the front desk was kind enough to let us check in early. This was great it allowed us to start sightseeing an hour early. Our room it was clean, spacious and comfortable. There was a hot breakfast that ranged from waffles, eggs to bagels & toast. A great and quick way to start your morning. The staff we came in contact with was very nice and helpful. A great place to stay.

"Amazing Stay! Very close to Downtown"

5
16/04/2017

This was one of the best hotels we have stayed at in San Antonio. Very close to the convention center. The rooms are very large. Staff was amazing. The breakfast was great. Will def stay here again next time I'm back in town. Will def recommend to others.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Dear guest, Thank you so much for your kind feed back after your recent stay in our Best Western Plus We are very happy that you enjoyed your days in San Antonio and hope to have you with us soon again. Best regards David Patel

"Amazing "

5
16/04/2017

The staff was really friendly great location and very clean would recommend to anyone looking for a great clean establishment. Very easy to find and felt safe. Can't wait to stay here again. Love the pool area.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Dear guest, Thank you so much for your kind feed back after your recent stay in our Best Western Plus We are very happy that you enjoyed your days in San Antonio and hope to have you with us soon again. Best regards David Patel

"Friendly and Clean"

5
16/04/2017

The staff were all very friendly and helpful. Both the rooms and pool area were very clean. Parking was great and not too far from the downtown attractions. The rooms were reasonably priced for a downtown hotel. We took uber to get to the Riverwalk. I would definitely recommend this hotel!

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Dear guest, Thank you so much for your kind feed back after your recent stay in our Best Western Plus We are very happy that you enjoyed your days in San Antonio and hope to have you with us soon again. Best regards David Patel

"Not downtown but easy access and affordable!"

5
16/04/2017

We wanted to stay down on the River Walk, but the cost, lack of parking, and breakfast dictated that we look for an alternative! This BW was perfect! We were minutes away from the downtown area for half the price! The room was very comfortable and the breakfast was good! Great value!

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Dear guest, Thank you so much for your kind feed back after your recent stay in our Best Western Plus We are very happy that you enjoyed your days in San Antonio and hope to have you with us soon again. Best regards David Patel

"Best place i have ever stayed!"

5
15/04/2017

Very friendly staff everyone was awesome, always willing to help. Breakfast was great and the beds are so comfortable, best sleep i have ever had! Very clean rooms and hotel, love the patio area they have. Will definitely be returning to this hotel.

"Nice hotel, good price but not exactly downtown "

4
13/04/2017

Hotel is very easy to find just off the freeway. Hotel staff where very helpful and attentive, rooms clean and spacious (what you'd expect from a BW plus) and breakfast was good - free coffee available throughout the day. Only minor fault is that this hotel is not downtown; however only 5 dollars in an Uber. Good, affordable alternative to river walk hotels.

"Great Stay"

5
11/04/2017

This hotel is fantastic in all aspects. It's easy access to the interstates and to Ft. Sam Houston was perfect. The bed slept very well, the A/C kept the room very comfortable, internet was good, and all the employees went out of their way to make sure all of our needs were met.

"Had a nice stay"

4
10/04/2017

My son left his swim shorts in the bathroom of our room. I called and they had them waiting for me at the front desk. The breakfast had a variety of options. The coffee cups could have been bigger. The pool was not very big, but they had a very nice patio to sit and relax.

"A Good Stay"

4
09/04/2017

We read some of the reviews on TripAdvisor prior to booking this hotel and were a bit concerned but decided to book anyway b/c most of the reviews were positive. We had a very good stay and would choose the hotel again. The property appears to have been recently remodeled in a nice modern style which is very appealing to us. The breakfast service was very good (they even had coconut flakes available!). Even though we were near the Interstate, we didn't notice any road noise. There were only two drawbacks. We experienced a few wifi disconnects which were a bit annoying but we were able reconnect within a few minutes. When connected, the wifi was quick. In addition, the bed frame was noticeably larger in outside dimension than the matters posing an injury hazard. No problem for us b/c we noticed it right away.

"Ideal location to stay for downtown!"

5
04/04/2017

Great and friendly staff, nice rooms. Had everything I needed for my stay, love having my coffee in my room then 1 on the way out. Nice well lit parking lot and was surprised to see charging stations for electric cars. Couldn't believe there was chinese, mexican and bbq within a mile and major gas stations. Great part is being close to downtown without the traffic.

"Bad Customer Service!"

1
16/03/2017

Received very bad customer service from the woman working the 7 am-3pm shift on 3/14/2017. I really liked this hotel, but the experience went downhill because of this one employee. She wouldn't let me check in, nor give me a receipt upon checking out. I come from a hospitality background, having have worked at hotels, and this woman does not belong in hospitality. Very ugly person all around.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
We are sorry for the experience you had with our team. We will continue to work hard and your feed back is important to help us improve. Please feel free to contact me 210-212-2224 so we can discuss this matter more.

"Missing clothing...never again "

1
22/11/2016

We are reward members and needed to find a BW close to The Quarry. My husband and I stayed 2 nights in an awkwardly redesigned room with a closet that only opens about 10 inches on each side (TINY). We checked out around 9 AM Sunday morning and as I rushed out I forgot my clothes hanging in the closet. (We're talking 6 items total including 2 COATS!) Monday morning, when I realized my clothes were missing, I contacted the hotel and 24 hours later I still can not get a manager to return my call. The staff can only locate half of what I had hanging in the closet. I'm sick that my brand new clothes are gone and I can't even get a phone call to 'confirm' that only 3 items have been found. I will have to make a four hour round trip to pick up half of my clothes. I know someone could have called to let us know we had left some items in the closet but no phone call and now it seems a manager is nonexistent. The cleaning staff (or hotel personnel) that entered my room after I left must have taken the clothing. Clothes do not walk off on their own. Do yourself a favor and stay in a hospital hotel that has an actual manager...this place is ridiculous!

"Nice folks and great location"

5
21/11/2016

It's the people that make the biggest difference. In this case, the person at the desk and the person doing the breakfast were great and made us feel that they really cared. The location is very handy to both Fort Sam and to Downtown.

"Great location for AT&T Center"

3
20/11/2016

Easy access off I35, then minutes away from the AT&T Center where we went to see a concert. Hotel felt very new/refurbished. Love to have a fridge and microwave. Breakfast was as expected - stick with cereal, yogurt and bagel if possible. Close to some restaurants for options!

"Shamrock Series Notre Dame football game"

4
18/11/2016

Fit my requirements of close to Alamo Dome & River Walk, reasonably priced and safe with interior hallways. Free breakfast and internet connections a bonus. Altogether a very good experience. I would definitely recommend this hotel and wouls stay there again when in San Antonio.

"Good value and location. Close to AlamoDome"

5
14/11/2016

We went to the Shamrock Series, Notre Dame vs. Army, West Point, football game. Hotel was very clean & well appointed, comfortable beds, free WiFi, breakfast and very affordable. It is within a 5 minute drive to the Alamo Dome and 8-10 minutes to the River Walk. Highly recommend it for location just off I-35 access, price and amenities.

"Best Western, Best Hotels!"

5
12/11/2016

Loved the accommodations. We also signed up to receive points for future stays. The staff is friendly and attentive. The rooms are clean and the interior design is excellent. Will be staying at Best Westerns from now on!

"Great Hotel"

5
18/10/2016

The hotel staff was great. Very Clean & Newly updated. Enjoyed my stay. The only problem the corners of the bed were very sharp. Breakfast was very good. Had refrigerator & microwave. It was close to AT & T Center.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2102122224. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Cockroaches in the middle of the night!"

1
15/10/2016

Don't stay here. We found cockroaches in our room in the middle of the night. The staff was somewhat accommodating but didn't offer a refund or really help with the problem, they just said the pest company is aware. We asked for a pair of gloves to clean them up and were informed the manager does not "allow" their cleaning staff to wear gloves. I own a manufacturing company selling products in infection control. That should be looked into . . .again don't stay here for a while.

"Awesome Brand New Hotel Convenient to Everything "

5
08/10/2016

The hotel was great. Close to downtown, the Alamo and the river walk. Also tons of great local restaurants within a 10 min drive. Hotel staff was friendly always spoke as we entered or exited. I have zero complaints about this hotel will definitely stay again when I visit San Antonio.

Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2102122224. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Find another place"

2
04/06/2015

How we ended up here, I don't know. But I was sick and got to town without a reservation and having done no research. This is an old hotel. Breakfast is included in the price. Not sure how clean it is - I was sure not going to do a lot of close looking. Let's just say that I wore my flip flops on the rug and in the shower. Wouldn't want to wander around in bare feet.

"Decent location, adequate for a night or two but don't expect much."

2
05/04/2015

The hotel is located a short drive from downtown. It looks like an older building in need of a renovation. Room cleanliness is adequate but definitely not spotless. The desk person was cordial but without any trace of personality. There was a whole room's worth of dirty sheets and towels on the floor in the hallway of the second floor right next to the main elevator at check-in 7pm...and the pile was still there at check-out 10am the next morning! Obviously no staff member did any kind of walk-through for at least 15 hours, or if they did, they decided to leave the pile of dirty sheets where everyone could see them. Free breakfast is served 630-930am. My family arrived at 9am. I guess only one pitcher of milk is put out, and when that is gone...it's gone. There was "citrus punch" kept in a not-too-clean-looking plastic jug. Don't drink it. None of my family of 5 could stomach it. The free breakfast is basically made to order by a cook who does not greet guests and looks like he would rather not be there and is waiting anxiously for quitting time. He does have a tip jar primed with dollar bills though. The menu says he serves pancakes, sausage, eggs, and hash browns. We only asked for pancakes as his expression indicated that he would be offended by us asking for anything more. On the plus side, the pancakes were adequate. It was Easter and he did give the kids Easter eggs...so that was unexpectedly nice. The shower was lukewarm at best. So the place is ok for a night or two if you have no other choice. But don't expect much, go somewhere and pay for a decent breakfast, and whatever you do...DON'T DRINK THE PUNCH!

"RIP OFF! they wanted to charge more even after we got it thru Expedia!"

1
25/10/2014

we picked this hotel thru Expedia. When we got there Anthony the desk clerk told us it would be more money. We explained we had a reservation and # and he told us he didn't care because we would be charged whether we stayed or not!!! I said that was a scam to charge more and we would call Expedia - which we did and 1 1/2 hours later they sent us to a different hotel. We could never have stayed there because we believed he would have down something and made us fearful. DO NOT GO THERE!!! IT IS A RIP OFF!!!

"NEVER AGAIN!!"

2
27/07/2014

I kinda don't even now where to start! We just checked out from a 2 night stay! The first impression is DIRTY DIRTY DIRTY!! The lobby was dirty & the outside didn't give you a welcoming feeling at all!! The elevator in the lobby had a door that closed to the elevator "I didn't like that at all it gave me a very uneasy feeling!" The whole hotel has nasty smell like roaches/rats/musty/old I get that it's old but this was nasty! The fridge in the room made a noise off & on! The room we were in slept 6 & only had enough towels 4 ppl then the 2nd night we didn't even get any bath towels! We would have checked out & stayed somewhere else but it's the summer & theirs 6 of us it was hard last minute to find this room that slept 6! We will never stay there again!!

"Good and Excellent Value"

4
23/05/2014

We stayed at the hotel last year. Its location is great close to all amenities. Priced right. and free wifi is huge. Room and washroom conditions were good. Good staff. They were able to accomodate us and provide us good locations where to visit in San Antonio.