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Best Western Plus Hotel Universo, Rome

4.0/5  - basé sur 1965 notations.
Via Principe Amedeo 5/B, 00185, Rome, Italy - See map

The Best Western Plus® Hotel Universo is a 4 Star hotel in the center of Rome with a nearly centenary tradition. The Best Western Plus® Hotel Universo is located only 200 meters from the Opera Theatre, Termini Railway Station and a few steps from The Patriarchal Basilica of St. Mary Major, Vittoriano, Via Veneto. Several interesting museums and points of interest are within walking distance, such as the Borghese Gallery, The Museum of Palazzo Massimo, the Colosseum and Imperial Forums, the Capitol and the Palazzo delle Esposizioni. The building has 198 rooms recently renovated, soundproofed, with air-conditioning system, fire prevention system, satellite tv, mini-bar and free Wi-Fi connection. Moreover, the Best Western Plus® Hotel Universo has 13 Junior Suites, in addition to rooms for the disabled and services for handicapped persons. The hotel offers you a fitness center, with sauna and Turkish bath, and a space entirely dedicated to relax. The restaurant has many personalized menus, also for vegetarians and celiacs. The perfect location to organize successful congresses, conventions, conferences and meetings, with 9 very modern meeting rooms of different size, elegant and efficiently equipped, with a total capacity of 600 people. Wi-Fi Internet connection is available and totally free of charge in all the areas of the hotel. The reception, available every day 24 hours, is always available able to provide information about guided tours, city maps and touristic routes of the Capital.

Best Western Plus

Hotel Universo

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1971 guest reviews
NOTE ISSUED
Excellent
560
Very Good
951
Average
301
Poor
98
Terrible
60
REFER TO NOTICE
Business Business
307
Couples Couples
774
Family Family
401
Friends getaway Friends getaway
245
Solo travel Solo travel
96
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"perfect hotel- friendly staff, beautiful rooms! great place!"

5
20/07/2018

We stayed for two nights with our two boys who had their own room. Rooms were large and spotless. bathrooms were beautiful! Our room had a huge balcony with chairs and loungers overlooking the city. The staff was absolutely incredible! Extremely friendly, welcoming, and helpful! They assisted us with transportation to the airport and offered complimentary breakfast which was terrific- eggs, bacon, pancakes, etc., etc., we will be back! I would recommend this hotel to anyone!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jroc930, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were so pleased to read your positive comments about your experience at our hotel! This is the result of our strong efforts, made to keep the quality always high. We're especially pleased that you enjoyed the service provided by our Staff! Perhaps is the most important and lasting memory of an hotel. We look forward to welcome you back in near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Amazing Hotel ??????????"

5
18/07/2018

EXCELLENT!!!! I cannot fault this hotel in any way. The rooms were very clean, modern & a good size. My two daughters had a suite which was on two floors with an amazing balcony. We are very fussy, but could not find anything wrong with our rooms. Nothing was a problem for the staff, who were always happy & very helpful, from the receptionists, cleaners, restaurant staff & bell boy. My elderly mother, who was with us, became ill whilst away and they always enquired about her. She has mobility problems & access all over the hotel was amazing with plenty of room for her wheelchair. The breakfast was amazing, not just a cold continental breakfast. They offered plenty of bacon & scrambled eggs, fresh fruit & pasties with plenty of choice. The location was very central with some lovely little restaurants. I would highly recommend this hotel & will definitely stay here again without hesitation. Thank you, Best Western Plus Hotel Universo.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jacqueline c, Greetings from Best Western Plus Hotel Universo! We wish to express our gratitude for taking your time to share your feelings. There is nothing we can add to your wonderful review and we just say that we would be more than happy to welcome you back on your next trip to Rome! Thank you for praising the room quality, our cleanliness, the very good breakfast and our attentive and helpful Staff. We look forward to having you back! Keep an eye on all the great offers coming up from our official website. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Lovely hotel"

5
16/07/2018

Myself, my mum and my sister recently stayed in this hotel for 4 nights and I can not fault it. The rooms were very clean and the beds very comfortable. The staff at the reception are a credit to the hotel always smiling (especially the tall young man) and were all extremely helpful and welcoming. It is a great location only a 2 minute walk from the main train and metro station where you can reach the Trevi fountain in 2 stops and the Spanish steps in 3. Otherwise it's only approx 8 euro in a taxi to the Trevi. The restaurants surrounding the hotel are also fantastic and extremely good value compared to the prices you will pay closer to the touristy areas. Overall it was a lovely stay and I would recommend to anyone visiting rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear CK2095, Greetings from Rome! We wish to express our gratitude for choosing Best Western Plus Hotel Universo for your recent stay and for taking your time to share your feelings. It is always a pleasure to receive a positive feedback and we are happy to know that you lived such a pleasant experience with us! Your comment represent a source of great motivation as we do really care about all of our guests, aiming to make their stay unique and unforgettable. We really hope to see you soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Excellent stay"

5
12/07/2018

Myself and my husband stayed here for 3 nights, we were welcomed by the hotel staff on arrival who were very friendly and helpful, breakfast was excellent value at €5 euros per person per day, our room was lovely and comfortable, the location was fantastic, we couldn't fault it in anyway. I would recommend this hotel to anyone we had the best trip.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear leanne90112, We wish to thank you for spending nice words to describe your experience in Rome at Best Western Plus Hotel Universo. We are happy to know that you lived such a pleasant experience with us! What makes for a great stay are all the ingredients such a comfortable room, useful services, great hospitality and excellent location. We are pleased that you enjoyed it all! Thanks for praising the Staff, they all thank you and would love to welcome you back! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Good hotel"

5
12/07/2018

Hotel is clean, rooms are spacious. Staff are friendly and helpful. The restaurant at the hotel is below average wouldn't really recommend having a meal there the food was bland plain and overpriced would definitely recommend eating out Location and taxis located roughly 30 mins from the Trevi fountain walking distance that is. 25 mins walk from coliseum. The Vatican is a bit further away and would need to get a taxi however would recommend getting into a taxi off the street that turns the meter on as it will cost less - we made the mistake of taking a taxi from the front of the hotel which charged a fixed fee of 32 euros which in fact should have only been roughly 22 euros as we caught a taxi back to the hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear aysheeee, Thank you for choosing Best Western Plus Hotel Universo, and for sharing with us your experience. We are really happy to know you enjoyed your stay in our hotel! We certainly are very well located, as you can reach all Rome's attractions thanks to several buses and to the subway, both few steps from our property. We look forward to seeing you again soon! Take a look at our official website for promos that you might be interested in. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Overnight stay before flying home"

4
10/07/2018

Stayed here one night only due to departure from Cruise line. Check in were mostly male and not friendly. Room is quite modern with an upstairs loft and downstairs twin bed for my teen. They do hold your luggage for free. You can book tours and call for transportation to airport as there is a set fee to transport guests to airport as city sets it!

"AMAZING staff & AMAZING hotel"

5
10/07/2018

I am writing this review because I was amazed by the kind and hard working staff. We started our holiday not at this hotel but at another. When we checked in at the other hotel Friday night at 10.30pm there was wall paper hanging off the walls, mould everywhere and to my surprise there was also bugs right theough the room I was in absolute shock.. Myself, my younger sister, mum and grandma who is 90 decided we had to leave. I went online and found the Best Western and at 12am ran through the doors telling them we needed two rooms as soon as possible. They booked us in to come back the following day when there was spare rooms. They were so caring and shocked at the pictures I showed them from where we were staying. (Which we had been recommended by our travel agent) We checked in the following day and my grandma fell very ill. If we had not got to this hotel when we did I fear my grandma would not of got the urgent care and help she so desperately needed. The reception staff called the doctor they had recommended who came and was brilliant. They also sorted out the taxis and everything we needed to get her and us to and from the hospital as quick as was possible. When we came back from hospital they said anything you need we will get. We called down to reception for a blood pressure machine and it was at our door with in 30 seconds. Lifts everywhere perfect for my gran who was in a wheel chair who was too weak to walk. Everytime me and my sister went down to the lobby they would ask how my gran was doing. The rooms are also to a very high standard, beautiful and clean. We had the suite on two levels with a huge balcony that was gorgeous. We asked at the front desk if we could extend our check out time from 11am to 7pm as we had a late flight they said no problem at all. The most amazing hotel so kind and considerate to our awful circumstances. I would recommend this hotel to everyone!!! Thank you for everything. We can't put into works how amazing you all were.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear VMEC93, It's also on behalf of the whole Staff that I thank you for your time to share your feelings, and for this wonderful review! We love taking care of our guests as we do not only take in consideration the quality of our services and facilities, but also the professionalism of the Staff and, most of all, the helpfulness towards the clients, which perhaps represent the most important and lasting memory of an hotel. We're so happy in reading we've been able to transmit to you our belief! Has been a real pleasure to host you. We look forward to welcoming you back in the near future: keep an eye on all the great offers coming up from our official website! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Very Good Hotel Near Termini"

4
09/07/2018

We stayed for 4 nights and selected the Junior Suite as we were 3 including our child. All attractions in Rome are close by, the termini was very close and that helped us to visit Naples one of the days during our stay. The breakfast was very good with good spread. Overall we were happy with the selection of this hotel. Indranil Mukherjee

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear indranilsheetal, Thank you so much for your kind review! We were glad to know that your stay in our hotel has been pleasant and comfortable. What makes for a great experience are all the ingredients such a comfortable room, useful services, great hospitality and excellent location. We are pleased that you enjoyed it all! We look forward to welcoming you back in the near future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"This is a great place, close to Termini"

4
04/07/2018

We booked this hotel , for its proximity to Termini . Didn't think much of it , we only stayed two nights and wanted to do some sightseeing and being able to be close to everything and it was great. Staff really helpful, even with information about our car rental, they helped us with directions , etc. One cool feature that we have never seen in any other hotel in Europe or North America is the hotel allocates a cel phone in every room for personal use. We were able to google and have maps open all the time and we never got lost around Rome. That was great!! we didn't have to use our data plans, or we used the hotel cel phone to do restaurant reservations or make local phone calls. Thanks to everyone!! we were very pleased with the service as we were in a budget and this hotel surpassed our expectations. Good value for the money in Rome

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear TheWorld123456789, Thank you for the precious time to share such a lovely feeling about your stay at our Best Western Plus Hotel Universo. We are just delighted to know that you appreciated our great services further making your stay such a memorable one! Enjoying our handy and superbe Manet cellphone service which, along with central hotel location, make your stay unique and comfy. It's a big pleasure for us to know you've been fully satisfied of your stay, and we look forward to welcoming you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Tour leader"

5
03/07/2018

In the last thirty years, I have brought over 20 groups to Rome. Without question, this hotel exceeded my expectations. The rooms were spotless, the AC worked exceptionally well, and the entire hotel staff (cleaning, front desk, bar, and dining room. If particular note, the waiters in the main dining room (Mohamed and Marco) went out of their way for my clients particular dietary needs...every request was answered with alacrity and a smile...they were certainly the consummate example of professional Italian waiters. If you want an enjoyable Roman vacation, look no further than the Best Western Universo.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear montanatours, It's so flattering for us to read your wonderful review! We would like to thank you for underlining the passion and helpfulness of our Staff, always at our guests'disposal in order to turn every stay into an unforgettable experience in the Eternal City. We will share your compliments with our colleagues Mohamed and Marco, which surely will please them very much! We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Room with a large balcony"

4
29/06/2018

We stayed in a room on the 7 th floor. It seems that some rooms have a large balcony, and our room was also with a large balcony, it was very good. In the night, I could cool down my hot and sunburned body lying on the chair, getting cool wind, after a city walking of a whole day.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Kunihiko Y, Thank you for choosing Best Western Plus Hotel Universo for your recent stay and for taking your time to share your kind opinion. Our property is equipped with different types of room, some of them with balcony and located on the highest floors. We're glad you've appreciate your accommodation, including our cozy and large balcony which pampers our guests after a day sightseeing in this fantastic and sunny city. We look forward to welcoming you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Very Happy"

4
29/06/2018

Arrived early in the morning and found we were able to have access to our rooms straight away. Bonus! Nice room, king size bed, clean, no complaints. Breakfast at 5 Euros was cheap and a nice buffet selection. Plenty of cafes in the streets near the hotel to eat all other meals at. Location was very close to the Terminii Train station, although we didn't use it, but also one street away from the Hop On Hop Bus which made life very easy for us wanting to see as much as we could in the 2 days there. Booked a car to the airport using the service offered by the hotel and found it to be slightly cheaper than what was offered elsewhere.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Bethwyn2015, Greetings from Best Western Plus Hotel Universo! We are very happy to know that everything was to your liking and you enjoyed your stay at our hotel. It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Comfy bed"

4
28/06/2018

Myself and my partner both have back pain issues and were pleasantly surprised by the comfy bed! This was really important for us to be able to sleep comfortably. Air conditioning worked well. The location of the hotel is good. Only a 5 minute walk from termini station.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Radelaide_kris, Thank you for chosen Best Western Plus Hotel Universo for your recent stay and for taking your time to share your feelings. We're glad you appreciated our services, particularly the amazing comfort of our mattresses! All of our mattresses as well as our pillows are in memory foam, which has the goal to make your back at night perfectly straight. You will sleep in a much more natural position, which will allow you to rest your legs, abdomen and neck, thus giving you an healthy and restful sleep. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Perfect "

5
22/06/2018

The hotel is in perfect location the room was very comfortable air conditioning was life saver would definitely stay again close to train station everything was in walking distance people were so friendly weather was amazing city is a site to see

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear dymoDublin, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Rome stay before the Cruise"

3
12/06/2018

We stayed 4 night prior to our cruise. I have mixed reviews of this hotel, only because of my interaction with the front desk personnel. When we checked in it was very matter of fact, no smile, no welcome, no information, nothing, just here is your room key. We were in a family room with a king and two twin beds. The room was large compared to Europe standards. The room and bathroom were very nice. We had breakfast three mornings there because it was to be included in our stay. The breakfast was very nice and there was enough choices for everyone, both hot and cold items. The hotel gives you a phone to use during your stay, it worked very well for us navigating the city. The hotel location is very close to Termini station which we used several times. My only disappointment was the front deck staff both at check in and checkout. We were told by our travel agent that breakfast was included, the hotel staff said it wasn't. My travel agent called and had delta vacations confirm with the hotel that it was in fact included. When we checkout out they said again it was not included, when I told the person that delta confirmed directly with him, he said well I was wrong. After some discussion they decided to not charge us, but it was an unpleasant conversation.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear WJDMSP, We really appreciate your sincere recognition for our services and for our structure. We regret to learn that a lack of communication regarding the breakfast service has generated such a misunderstanding: kindly accept our apologies for not having managed the situation in order to avoid this unpleasant feeling. We will evaluate with our Reception Staff what happened, especially about Reception's communication, which represent one of the elements we constantly focus our attention on, and for which we usually receive wide consent from our clientele. Thank you very much for your precious suggestions! We hope, that during your next visit in Rome, we can welcome you once again at our hotel, to prove that we are really passionate about guest service. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Good location "

4
11/06/2018

I stayed her for three night at the start of June. The positive are : - great location - clean hotel - friendly staff - adequate breakfast The negatives are the Hotel can be quite crowded with bus loads of tourists coming and going and there is only one lift which means you can often be left waiting for awhile. However overall a very enjoyable stay and I would definitely stay here again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Aishling B, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We were pleased to note your compliments on the overall services of the hotel, which we will not miss to share with our Team. We would take this opportunity to inform you that our property has two big lifts but, as you have noticed, hosting an important number of tourists of every nationality everyday some inconvenience beyond our control might happen, unfortunately. In the meantime, please be assured that we will make every effort to pay attention to more details, and thank you for your feedback! It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great hotel and awesome location!"

4
04/06/2018

This hotel is in an awesome location! We were a little nervous at first because we heard mixed stories about the Termini Station area, but we felt very safe. It is in walking distance (15-20 minutes) to a lot of great neighborhoods with restaurants. If you need to catch the train or the bus, the hotel is 2-3 mins from the stations. It was very convenient especially since it was raining while we were there! We also really enjoyed the cell phone that came with the room as we were able to use it during our trip and save on our own data. Rooms were clean and the staff was very nice. We only had breakfast on day and it was ok, nothing special but it's cheap and works if you're in a rush!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear anonymousF7864HT, Thank you for choosing Best Western Plus Hotel Universo and for sharing your experience with us. It's a big pleasure for us to know you've been fully satisfied of your stay! We are glad you appreciated hotel location, as infact it's truly strategically important as you can reach all Rome's attractions: we're few steps to the Railway Station, very close to the subway, and also to the bus terminal in piazza dei Cinquecento (just 400 mt. distance!), which let you take in every part of the Eternal City. Furthermore our amazing Manet cellphone service definitely helps a lot to move easily! :) We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great Hotel"

4
01/06/2018

The hotel was in a great location nearby the train station, metro/bus station, eateries, shopping, etc. The room was very nice (modern), spacious and a great value for the rate. The staff was very helpful in assisting with tours and airport transfers. The great thing about this hotel is that it came with a cellphone in the room. Once charged, I used it a lot for the maps when I went around the city. It is also helpful in that you could make local calls and had other options, such as, to call a doctor, call a room at the hotel, etc. Very convenient and I would stay at other hotels if they offered this service.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Catherine A, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. It is always a pleasure to receive a positive feedback and we are happy to know that you lived such a pleasant experience with us! Enjoying our handy and superbe Manet cellphone service, and also our location well linked with all the public transports and to the most important touristic attractions. Your comment represent a source of great motivation as we do really care about all of our guests, aiming to make their stay unique and unforgettable. We really hope to see you soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great hotel"

4
31/05/2018

We chose this hotels for its location. We wanted to be near the train station and near the theatre as we were seeing a concert there. There's many hotels in this area, we used Jet2 City breaks to book this one and the flight from Leeds. The flight was quick, 2 1/2 hours, and we found the bus station at the airport easily. The next bus leaving for Rome was a Terravision bus, 7€ per person one way. It only took about 40 minutes to get to the drop off at the train station, then a 10 minute walk to the Universo. Check in was quick although not that friendly. Our room was small, but modern and clean, a big bed, nice bathroom. There was no view, just overlooking a scruffy area in the middle of the hotel, with other rooms facing us. Didn't bother me though as it was quiet. The wardrobe in the room was small and no drawers, only shelves. More for a short trip, but we were there 4 nights so our clothes were a bit squashed! Breakfast was available at the hotel, for 5€ per person per day, it can be added to your bill. Each morning we were greeted by Monica who is the most friendly person we came across in the hotel ( and Rome!) and deserves recognition. The breakfast was adequate, and for such a good price you can't go wrong. Ask the waiters for a cappuccino, worth paying the money just for one of those! We had a couple of drinks at the bar when returning from our adventures in an afternoon and found them to be reasonably priced. We were due to leave early on our departure day, so we paid our bill the night before. The shock was the tourist tax. We knew there was a tax to pay, but it was €6 per person per night! The most expensive anywhere in the Mediterranean! I know it's not the hotels fault, but be aware! All in all, a decent hotel, reasonably priced and in a good location.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear wendyb1968, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about our facilities and services. We were glad to note your compliments on the overall services of the hotel, which we will not miss to share with our Team, particularly with Monica! I'm sure she will be equally pleased to know her efforts have been noticed and appreciated. In the meantime, we have taken note of the areas where we could improve and thank you for this constructive feedback: rest assured that we will definitely take them into consideration. Concerning the city tax, I perfectly understand your disappointment: a Overnight Accommodation Tax is imposed in Rome from 01.01.2011. The amount of the above fee for 4 star hotels is Euro 6.00 per person, per night, for a maximum of 10 nights stay and will be collected by the hotel Reception upon departure. As you already have well precised, the above tax is totally due to the City Council (Comune di Roma) therefore it's not a charge for hotel services. It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great location! "

4
30/05/2018

Lovely modern room, great shower. Excellent location surrounded by a choice of restaurants and bus/train station. Also very near stop for Citysightseeing (Red) Hop On Hop Off Bus. Nice breakfast selection.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Denise M, Thank you for having chosen us and for sharing with other travellers your kind opinion about our facilities and services. We were all happy to read you had a pleasant stay! We are especially glad you appreciated hotel location, as infact it's truly strategically important as you can reach all Rome's attractions thanks to the subway (located very close to our property) and to the bus terminal in piazza dei Cinquecento (just 400 mt. distance!) that take you in every part of the Eternal City. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Family suite stay for 4"

5
29/05/2018

Welcomed and checked in fairly quickly. Our rate didn't include breakfast but it was available for €5/person. Elevators are small but fast. Had family suite for 4 on 6th floor. Room had king and 2 twin beds. Bathroom was large with small shower stall. AC worked well. Room was large and beds very comfortable. We had breakfast both mornings and throughly enjoyed it. Many, many choices of fruits and fruit juices, cold cereal, pancakes, pastries, scrambled eggs, omelette, water, coffee and teas. Staff was helpful and polite. Hotel is short walk from Rome Terminal Station.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear bobsV2461PL, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We are glad to read that we exceeded your expectations! We love taking care of our guests, working hard day by day to give top quality service with a touch of real Italian style which cannot be standardized, which make your stay an unforgettable experience in the Eternal City. :) We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great location - perfect for our needs"

4
22/05/2018

We stayed here for 6 nights with the intention of cramming in as much sight seeing as possible during our stay. The location is the big winner here. You can get a train from the airport to the main Termini station which is a short 5 minute walk to the hotel. You can then walk to the Colosseum in 20 mins and even the Vatican in about 30-40 mins if you're feeling energetic. We did not use the Metro. Ubers are slightly more expensive than UK but you get luxury! There are so many restaurants down the side streets around the hotel, it's difficult to recommend one but "est! est! est!" around the corner (Rome's oldest Pizzeria) is simply sublime. As for the hotel itself - The general aesthetic and atmosphere is one of elegance and comfort. The rooms are small but large enough to suit your needs (6 out of 10 on the cat swinging scale) with a decent size bathroom and adequate storage. The bed was comfy and large enough but clearly two singles pushed together (although you can barely tell). Cleanliness and amenities in the room are good. Bathroom was decent with a good powerful shower. Only down side really was the lack of power points. None by the bed and two in the corner. There is a USB socket though. Communal areas are nicely decorated and perfect for a cocktail after a long day of walking. I didn't try the food but it looked pretty good. Overall - the hotel complimented a wonderful trip to this wonderful city. Top Tips: - The main lobby lift is always busy and sometimes takes a while to arrive. There are a few more lifts to the back which go unnoticed. - When booking tickets for the Colosseum/Forum, head to the Forum and buy a ticket which covers both (as queues here are quite small). Do the forum and then return to do the Colosseum bright and early the next day (tickets valid for 2 consecutive days) and you'll avoid ALL the queues.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Gazza346, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time spent with us! We look forward to welcome you back in near future! With oyur warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great location, front desk staff aren't friendly"

4
16/05/2018

We stayed at this hotel for 4 nights before our Mediterranean cruise. We flew into Roma Fiumicino Airport, and took the train to Roma Termini, approx. 20 minute ride. It was a quick 10 minute walk to Best Western Plus Hotel Universo from the train station. This hotel is in such a great location!!! We literally walked everywhere from our hotel - Colosseum, Trevi Fountain, Pantheon, Spanish Steps, Piazza Navona, etc. I read a bunch of reviews about the noise - which we never experienced but we were on the 6th floor. The air conditioning worked but we hardly used it, and opted to leave the windows open. We tried the buffet breakfast once and it was pretty good. For $5 euros, it's a great price and had lots of options from cereals, to deli meats and cheeses, eggs, etc. Keep in mind that the buffet is only until a certain time (I think 10 am) and after that, they take everything away. We were there closer to the end, but had ample time to grab food. However, we did see one couple come 10 minutes before the end of brunch and the wait staff did not hesitate to clean and put everything away - which I thought was a bit rude considering people just came in. The cleaning staff were very friendly and we always came back to a clean room at the end of the day. We had a family room, consisting of a king bed and 2 twins. It had a great view and there was ample space. The staff managing the front desk were not friendly or welcoming the whole time we were there (except for the intern - she always had a smile). Upon arrival, we literally waited a good 10 minutes until we were serviced and they hardly cracked a smile! There did not seem to be a system in place because other guests went directly to the counter, without waiting in line to be serviced. It was disappointing especially because we were tired and just wanted to check in.

"Location, Friendly staff, Clean room"

5
16/05/2018

Stayed 4 night with my husband. The location is 3mins distance from the Termini station. Very easy to find and close to everything you wanna visit in Rome. The front desk staff Marco was a super nice and kind guy. Room was very modern and clean.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jpyjs9962, Thank you so much for your review! We're really grateful for these kind words. It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. We will share your compliments with our colleague Marco, which surely will please him very much! We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Excellent Location, Exceptional Service, Large, Comfortable Room"

5
15/05/2018

As on our previous stay at the Hotel Universo in September, 2017, my wife and I were fortunately greeted upon arrival at the front desk by Marco S. This time as then, Marco displayed a polish, charm and warmth that proves he is in the right business -- good for the hotel, good for the guest! He is a true "hospitality all-star" who deserves special recognition. As a result of Marco's good work and my status as a Best Western preferred member, we again stayed in a larger-than-normal, very comfortable room -- in this case a bi-level junior suite. The hotel is in a fine location to explore central Rome on foot -- the Teatro dell'Opera, the Piazza Barberini, the Vittoriale and more. We especially appreciate that it is a very easy walk from the Termini train station, but by no means on an overly-commercial "train station" kind of street. We hope to enjoy another stay there next year!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear spqr1903, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were all happy to read you had a nice stay and we exceeded your expectations even this time! Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleague Marco, which surely will please him very much. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great staff and customer support"

5
10/05/2018

We checked in a day early for a tour start. It was beginning of April so AC was not on and our room had a sun exposure and was very warm (like 85 F). Staff moved us to a corner room on other side of hotel that had great cross ventilation; must have been 15 degrees cooler

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Jim J, We would like to thank you for taking the time to share with us your experience on TripAdvisor. We are sure that any comment, either positive or negative, from our clients is important for us. After all, we were pleased to read positive comments about the service provided by our Staff in trying to meet your expectations! We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"How hard is it to say hello?"

3
08/05/2018

We stayed here as part of our honeymoon for 3 nights early May. We were disappointed right from the start upon arrival when we stood at the reception desk and were ignored for a good 5 minutes. We were told our room was not available as it was 1:50 (fair enough) and waited in the lounge, at the staff's request. We were not informed when the room was ready, instead my husband had to approach the desk at 2:30 to find it was available. Our later dealings with reception were similar, we seemed to be an inconvenience to them. Walking around our floor, we tripped on the carpeted corridor as they suddenly rise and lower without signage. Be careful! We entered our room to have it stinking of smoke despite being on a non-smoking floor. Other than that, the room was very clean, comfortable and of a decent size. We appreciated the tea and coffee as well as the super comfortable bed. Breakfast was lovely with a wide range of food available, comfortable seating and very friendly staff. The use of the Manet phone was a fantastic idea as we would have put good use to the GPS, however Maps did not work once outside the hotel. We must make note of the friendly female intern who organised our check-out at reception, she was friendly and helpful.

"Average"

3
30/04/2018

We booked a junior suite. Hotel is in good location and room was nice. However if you book a suite you expect a standard of room for the price, and for €650 for two nights it didn't meet my expectations. Main issue was our bed which was supposedly a large double, but was just two singles, so most of the night we were sinking down the middle of the bed. Other than that had a good stay And maybe I'd recommend reserving a normal room not a suite.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Jonty S, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us. While we are delighted to hear that you enjoyed the great hotel location and our services, it is with regret to learn of the inconvenience that you have encountered during your stay. Kindly accept our sincere apologies that we did not live up to your expectations on this occasion. We would like to take this opportunity to inform you that our Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible: each and everyone of our guests is important to us, and our goal is to make their stay cozy and comfortable, also by assigning another room more suitable to your liking. Don't hesitate to ask them whatever you might desire for your stay! Hoping you'll give us a second chance to welcome you, we look forward to see you! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Happy to stay here"

4
27/04/2018

We were booked in here by a tour and were happy with what we got. The room was a bit cramped for 4-star but adequate. Comfortable bed. As seems to be the way in Italy there was no air conditioning in April even though it reached 25 degrees - and so I refuse to give 5 stars even if there's nowhere better. The window opened enough to let in some air at night and the room was at the back so there was no noise. Good sized bathroom, big shower, bidet. Lots of choice at breakfast and plenty of room to eat it (around 7.30 to 8.30).

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear DavidM726, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us. We are glad to hear that you had a relaxing stay and enjoyed your time in our property! We regret to read that some of our services were not up to your expectations: we would take this opportunity to inform you that aircon is now activated. We are looking forward to welcoming you back here! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Very nice hotel but noisy area at night"

5
26/04/2018

Great room and amenities and breakfast, one block over and ~3 blocks down from the Termini train station. Great for proximity to many food options and train or metro travel, but street below rather noisy during the night.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear GramyTnUSA, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. While we are delighted to hear that you enjoyed the great location and breakfast of the hotel, it is with regret to learn of the inconvenience that you have encountered during your stay. Regarding the noise, our hotel is centrally located and Rome is a big crowded city; we're sorry if you haven't relied on our Reception Staff so to assist you by assigning another room more silent! the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"The location for both rail travel and walking central rome"

3
26/04/2018

It was OK for two nights as part of Great Rail Journeys trip to Puglia. Room was fine- with balcony but awful internal view - Breakfast was good if busy at 6.30! - did not eat in. If staying longer and not needing to be near station I guess there are better options but no complaints at all.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear mouldy, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about us. Please accept our apologies for not having exceeded your expectations. Concerning your note upon the room view, we're sorry if you didn't relied on our Reception Staff to change your accomodation! Client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire. As you have probably noticed, we host everyday an important number of tourists of every nationality: in case our breakfast area it's temporary busy, our Staff it's always available to give you a solution in a matter of 10 minutes maximum; or, if required, we can prepare an handy breakfast box to go, if guests are in hurry. We remain at your complete disposal, please feel free to contact us directly for every query or request you might have. With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Fussy"

3
24/04/2018

Good location for walkers. Breakfast minimal. Good linens.Poor storage. Showers leak water onto marble floor & its VERY slippery. Interior of hotel bland. A 2+ star hotel with 4 star price. Would recommend location but upgrade hotel to 4+ star.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear L G, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your personal experience with us. Please accept our apologies if during your stay some of our services were not completely satisfying to you. We would appreciate it if you could provide us with some details about your stay via e-mail to [email protected] for our further investigation: this is a four-star Plus hotel and it's part of the Best Western chain, so we have high standards that must be required. We're sorry if you didn't relied on our Reception Staff to change your accomodation! Client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire. With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Disappointed"

3
23/04/2018

Nice hotel, friendly, bright and clean. The bar area was nice with lovely staff. We are here for a week and can't swing a cat in the room. Room is no good for 2 people, with a weeks worth of clothes. I am living out of my suitcase. No where to relax and sit while reading or watching tv. Also I have sleep apnea and have to plug machine into bathroom socket, as it is the nearest one. Photos do not reflect the smallness of the room. Would never have booked if I had seen a picture of this room.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear _ghansom, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We regret to read that during your stay some of our services were not completely satisfying to you. Most of all, we're sorry if you haven't relied on our Reception Staff so to assist you by assigning another room more suitable to your liking. We are very sorry about that as infact the hotel reception desk is available 24/7 to ensure to our clientele the best and complete service possible: each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. Let us take this opportunity to inform you that we really appreciate your opinion and we consider them more than useful to continue to offer a quality service. Hoping you'll give us a second chance to welcome you, we look forward to see you! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Superior rooms are lush! "

5
20/04/2018

Had a great few nights stay at this hotel. 2 bathrooms! Great comfy bed. Only minus was it's two beds pushed together and they tended to cause a huge crack down the middle that we would roll into. Be aware all the tv is in Italian and Russian etc so take your iPad etc if you want something to watch. They have a phone that you can use whilst in the city which is really handy for using maps and guides. The breakfast included cake! Total win in my book!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear 629Hayley, First of all we would like to thank you for your good comment about our hotel. We were honored to serve you, client's satisfaction is one of our first aims and we look forward to improve our services more and more. We hope to have you soon as our guest! With our best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Good base for visiting Rome"

4
20/04/2018

Nice hotel, friendly, warm and clean. We had a good sized clean room. The bar area was nice with lovely staff. Didn't use restaurant but the breakfast as good It is very well situated do a sightseeing trip to the beautiful Rome

"We toured Rome for 3 days."

4
19/04/2018

The Best Western Universo was great. It was a 5 minute walk from the train station. Very handy to tour from--probably 10 restaurants within a 5 minute walk. Very safe area. We did a Red Bus tour and it was 3 minutes from the hotel. The hotel itself was excellent. Very nice room. They served a nice breakfast. The cellphone that they gave us was great. We used it's gps system to walk to several sites-- Trevi Fountain, Spanish Steps and several others and it guided us there and brought us back easily. It also gave us a audio description of the sites as we reached them. I would highly recommend this hotel. Staff were very helpful with our questions.

"The Manet service with the free cell phone was outstanding! Perfect!"

4
18/04/2018

Room and service was very good. But in the bath room the plates of wood on the shower floor was not hygienic. Everything else was clean and the room was comfortable and nice. Room service was excellent and the staff was very helpful.

"Perfect for travellers"

5
15/04/2018

We only spent one night here but it was fantastic. They have a mobile phone in the room that you can take with during the day. What a winner. Audio guides, site locations, directions, shopping vouchers, calls.. etc. This was amazing and made our stay perfect. Also in a good location with plenty to do close by. Will definitely return.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear PeterLacey65, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation and by our amenities! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Good location, comfy beds"

4
15/04/2018

We stayed at BW Plus Universo for 1 night upon our arrival in Rome. Location is great - about a 5 walk from the Termini train station. We got to the hotel early in the day (~10:30 am) and although our room was not yet available, the front desk staff offered to store our luggage and provided some recommendations for lunch in the area. Our room was clean with a very comfortable king bed, and a nice patio with a table/chairs and sun lounger. Breakfast was good, with a large selection of food and plenty of seating.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear escape_the_cold, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great hotel and location"

4
11/04/2018

We stayed in this lovely hotel for 2 nights-5 minutes from Termini station and 25-30 minute walk to all the main sites.-take good walking shoes, streets are hilly and cobbled We caught the airport shuttle bus for 6 Euro per person (you can pay on the bus) and buses run approximately every 20-30 minutes-very convenient, journey time of approx. 1 hour. You catch the bus from outside Terminal 3 Fumicino airport, turn right as you exit the terminal and walk 2 minutes to the bus station, platform 5. Hotel staff very friendly and helpful. Room was clean and beds and pillows very comfortable and all bathroom toiletries and towels supplied. The Manet system on the smartphone the hotel supplies you with is fantastic with all information about tourist sites and eating places and much more with free phone calls internationally! Breakfast (5 Euro per person) is plentiful and a good range. Plenty of local restaurants, a particular excellent one with lovely food was the Trattoria Grotta Amatriciana, just 30 seconds walk from the hotel (turn left from the hotel entrance). A meal for 3 people was 55 Euros including service and was delicious with very friendly staff When visiting Colleseum/Roman Forum/Palantine Hill-you can buy a ticket for 12 Euro per person (free for under 18's with passport ID), which allows you entrance to all 3 sites over a 2 day period. You can buy tickets at the ticket office-we bought the tickets from the Palantine Hill entrance where there are no queues-you need to go pass the Colleseum and Roman Forum ticket queues and walk further along to the Plantine Hill entrance. The 3 site visit takes about 3-4 hours-and there is no food available in the sites, so take pre bought food/packed lunch and plenty of water!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear sumbalali, First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great customer service"

5
09/04/2018

While we did not stay at this hotel, the staff took the time to contact us concerning our missing suitcase. After returning from a cruise in the nearby port of Civitavecchia one of our suitcases was inadvertently loaded in someone else's car. When the group unloaded their luggage in Rome, they found our suitcase was mixed in with theirs and they turned it in to the very kind staff of Hotel Universo. The hotel contacted us at the phone number listed on our luggage tag the evening we had lost the suitcase. Luckily, we live only an hour away by train and were able to pickup our missing luggage the very next day. Thank you very much for assisting us to retrieve our missing things!

"Superior Rooms are lovely!"

5
09/04/2018

Stayed here for 3 nights in April. Lovely hotel, staff are very courteous and happy to help with anything. I upgraded to a superior double room and it was so comfortable, two bathrooms - great if you're in a rush in the morning. They provide a free smart phone that can be used around the city which has audio tours installed as well as being great for google maps to make navigation so much simpler than reading a paper map. Breakfast had many options from cooked breakfast, salad, cereals and a great selection of pastries (when on holiday!) Location is great - only took us a max of 30 minutes to walk to most tourist attractions around the city. If you're looking for somewhere to eat there's a great little cafe called bar Washington like two doors down. Very friendly and we visited multiple times. No negatives at all for our visit. I was very pleased and it was even better than expected!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear barnzey901, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We are so glad to read that we exceeded your expectations! This is the result of our strong efforts, made to keep the quality always high. We do not only take in consideration our services provided, but also the professionalism of the Staff and the helpfulness towards the clients. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Comfortable Hotel in a good location for all main sights."

4
09/04/2018

We arrived at the hotel at about 13:20 after the most frantic taxi journey from the airport. We received the warmest of greeting from an English speaking member of staff who apologised that our rooms would not be ready for check-in until 15:00, which was no issue as there was plenty to see in the immediate area. We checked-in at the revised time and found our double rooms to be spacious, clean and the beds very comfortable. We had a bath over shower that was more than adequate. The inclusion of a smart phone as part of the service is something new to me and a great idea that allows free European calls as well as unlimited internet browsing. The hotel is very well located for the bus and train station including the open top hop on hop off bus tours which we used to see all the main sites. The main sights are within walking distance of the hotel. Tip: If you use the tours, don't accept the first price, there is a lot of completion and we managed to get one of our group of 4 to travel fo free. Rome, like many other capital cities is blighted with illegal street sellers who will constantly offer you their wares, irrespective of how many times you say NO. Breakfast was included in our price and the standard and variety of continental breakfast was very good. I loved their coffee and warm milk. The only issue we had was that the air conditioning appeared not to be working and so we slept with the main room window open all night in the ‘Eternal City' so it was quite noisy. We stayed at the hotel for two nights and found the experience very good. The staff were excellent throughout. In hindsight we should have pre-booked the taxi from the airport for both journeys as when we booked the return journey from the hotel we were escorted in a nice Mercedes people carrier which was far more comfortable. The taxi journeys both ways were very memorable white knuckle rides that epitomises the way they drive in Rome. Also be aware that there is a €6 per person per night City Tax payable on departure from the hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Dak3931, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are very happy to know that everything was to your liking and you enjoyed your stay here at our hotel! We will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Conerning your note upon the city tax, we would like to take this opportunity to inform you that Accommodation Tax is imposed in Rome from 01.01.2011. The amount of the above fee for 4 star hotels is Euro 6.00 per person per night, for a maximum of 10 nights stay, and will be collected by the hotel Reception upon departure. Please be aware that the above tax is totally due to the City Council (Comune di Roma) therefore it's not a charge for hotel services. It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Clean, comfortable and good location"

4
08/04/2018

We arrived from Canada jet lagged and a little cranky so we were very grateful to be able to check in early and easily. The concierge was very friendly. The room itself was a little small and didn't have much of a view, but it was comfortable, clean and modern and we weren't planning in spending a lot of time in the room anyway. The bathroom was roomy and the rainfall shower was great. The location was within walking distance of most attractions and close to both the metro and the train station. Despite us bei able to hear the cleaner in other rooms during the stay, it was quiet at night so we slept well. We brought a bottle of wine to the room one night only to discover there was no corkscrew, but the concierge kindly came up to the room to open our bottle for us. He also showed us a nice rooftop terrace where we could enjoy our wine if we wanted. I'm not sure what the nicer rooms are like but if you don't plan on spending a ton of time in the room, this is a good, safe and comfortable place to stay.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Nikki H, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about us. We are delighted that you enjoyed your stay! Concerning your note upon the room, we take this opportunity to inform you that we boast to have several room's type, some of them very big and comfortable: we're sorry that you didn't relied on our Reception Staff to change your accomodation! Client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire. With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Wonderful hotel near colosseum and train station"

5
31/03/2018

This is a great hotel with a great location. It is within walking distance to the train station and the colosseum. They will even store your luggage for free on the day you leave. They have a wonderfully inexpensive buffet breakfast that has a HUGE selection of food, so fill up in the morning before you head out. Doubles have a shower and triples have a bath. The rooms are a decent size but make sure you specify you want a king bed when you book. Front desk staff are okay but food staff are excellent. Little tourist shops across the street and many restaurants nearby. Post office box 1/2 block away and stamps are available at a little gift shop 2 blocks down. There is even a good gelato shop a block away.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear hstewart2016, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience online. Reading about our guests' satisfaction is always a pleasure for us! We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"A hotel worth staying at"

4
30/03/2018

We arrived around mid-day and was able to check in immediately, we had been upgraded to a suite free of charge. The location is central to all the popular tourist sites of Rome (only 15 minutes casual walk to the Colosseum). We found the staff very friendly and professional, the food was reasonably priced and the quality was good, our room was clean and well presented the only thing we had an issue with was the lack of coffee and milk left in the room, we had to ask two days in a row for supplies. I would recommend this hotel with to anyone who wanted a central and comfortable base to see the wonderful sites of Rome, as we would go back and stay there ourselves.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear David A, Thank you having chosen Best Western Plus Hotel Universo and for recommending our hotel to other travelers! We were glad to know that your stay in our hotel has been pleasant and comfortable. We were honored to serve you, client's satisfaction is one of our first aims and we look forward to improve our services more and more. We hope to have you soon as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Excellent location"

5
21/03/2018

Great room for the price we paid. Our rooms were cleaned along mini fridge stocked everyday. Good selection of breakfast for €5/day and close by to all the tourist attractions. Be prepared to walk in Rome, trains are great but walking is so much better!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Aymun K, First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Relaxing and comfortable"

4
21/03/2018

We ( two couples) stayed here for 3 nights , the staff were always very professional and eager to help. The whole place was very very clean. A great central location for exploring Rome yet quiet at the same time.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear andrewmacd0nald, Thank you for your comment! We really appreciate your kind words and recommendations. Thanks for your compliments for our property as well as our Team: it's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Rugby tour to Rome"

4
21/03/2018

A very comfortable hotel with very good staff. The rooms were all you could wish for although being in Rome for rugby culture food and drink we were only in them briefly! The reception staff were very helpful with information or calling taxis and so on. Breakfast was extensive and good value.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jamesjudge1, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Lovely Modern Hotel, Every hotel should have the Manet system"

4
12/03/2018

Lovely bright modern hotel around the corner from termini station so great location too. We booked a superior room on BB and had a balcony, pity it rained and we couldn't enjoy it though, Hotel staff are all very friendly and helpful and the rooms are spotless clean with a big rainfall shower and all amenities you need. The best part is you get a smartphone for FREE called Manet and this is your personal assistant for Rome - We used it all the time. It gives you info for maps, restaurants, bars, helps you book attractions and also you can make international calls for free to name a few things. We would have been lost without it must say, every city hotel should invest in it. The only reason I didnt give the hotel 5* is the breakfast wasn't too good, we ended up eating outside the hotel for breakfast after the first day, not a great selection of hot food and what was there wasn't that nice im afraid to say. Also the maids are so loud outside our room early morning chatting away, we were beside the lift so that's probably why. Would defo return to thsi hotel in a heartbeat would just go room only and ask to be away from the lift. Great stay thanks

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Gaynor89, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about us. While we are delighted to hear that you enjoyed the great location and our services, it is with regret to learn of the inconvenience that you have encountered during your stay; prior to your next visit please let us know your preferences, so we can allocate the perfect room for you! We are grateful for your precious feedback: we are open for your kind suggestions, as we truly believe that from our valued guests' feedback we can benefit the most. Concerning the breakfast, we're sorry if your first impression wasn't the best one; we would like to take this opportunity to inform you that, in case our rich buffet breakfast didn't satisfy our guests, our Staff is always available to propose and cook something different at the moment, in order to meet guest's needs. I hope that, in spite of your mixed experience, we will have the opportunity of welcoming you to our hotel again, to better serve your lodging needs. If I can be of assistance in the future, please don't hesitate to contact me directly at [email protected] With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Memorable Stay"

5
06/03/2018

I stayed in this hotel with my friends. The hotel is located in the heart of ancient city of Rome, where most of the monuments are at walking distance. And those which are far, you have The Termini station at only 3 minutes walk. Rooms are well equipped to make our stay comfortable. Breakfast is outstanding with vegetarian and gluten free menu. Staff is hard working, cheerful and always ready to help the guests. The most remarkable thing for me that the restaurant provided us with halal foods of our choice. Thanks to all the hotel management especially to Mr. Marco, Mr. Mohammad, Mr. Petric and Mr. Ion for making my stay memorable.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear BadarMuneer, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims. Since the Customer Care is the most important part of our job, I will personally share your compliments with all of my colleagues mentioned by you; I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations Best Western Plus Hotel Universo Roscioli Hotels Group- Rome

"Amazing support by the staff"

5
06/03/2018

Excellent support was extended by the staff. I stayed for almost a month, and they really put extra effort to manage my off the routine requirements pertaining food and room service. During the stay I noticed small functions for young students as well as senior citizens. It was really amazing to see the arrangements at these functions. Mr. Marco along with Muhammad, Ion and Patrick ensured an excellent service for the restaurant. The receptionists and the manager frequently cross checked if I needed some service or support. Great trip...

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Maaz H, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your stay! The Management, together with all the employees, works to make every client's holiday a special one to remember. Since the Customer Care is the most important part of our job, I will personally share your compliments with all of my colleagues mentioned by you; I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Receiving feedback like this one it's a great motivating force for us to keep up with the service, so thank you from the bottom of our hearts. We certainly look forward to the opportunity to welcoming you back in the very near future! With our best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Excellent stay in bed hotel"

5
06/03/2018

Near main termini station Beautiful location Neat clean rooms and Bathrooms Very cool envoirenment Well behaved and helpful staff In restaurant you find buffet break fast Lunch and dinners have menu to order helpful staff Muhammad Marco and other staff too were respectful Spend more than 2 weeks here it was just amazing stay. Being a Muslim I was worried about Halal food. But we asked the resturant management to provide halal food and they did their best to provide us the meal. I will prefer it if I come again in Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear shahbaz m, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We are so glad to read that we exceeded your expectations! We love taking care of our guests, working hard day by day to give top quality service which cannot be standardized and to meet guest's need, in order to make your stay an unforgettable experience in the Eternal City. :) Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! I will share your compliments with our colleagues Marco and Muhammad, which surely will please them very much. Has been a pleasure welcoming you as our guest and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Hotel Universo "

5
05/03/2018

This is a highly recommended place to stay in Rome. It's at a great location (most famous places tourists spot on walking distance), has awesome clean rooms with good sized baths. House keeping and services are really very good. Very Friendly and helpful staff! Marco, Mohammad, Roberta, Ion, and all others made my stay here great.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Taimoor T, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are so glad to note your appreciation for our services and hospitality offered at our hotel, and I will definitely share your positive feedback with Marco, Mohammad, Roberta, Ion and the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated! It would be a real pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Good hotel helpful staff"

5
05/03/2018

We came to this hotel last month for 3 weeks. And believe me we found this place very very good. Rooms are bit small but enough for couples. If you find room on 7th floor then you ll find beautiful balcony too. Free wifi with good speed. Nice soft bed. Very very helpful staff. Every day room cleaning. In resturant you find more than helpful staff like Mr Marco Mr Muhammad Chef Patric And rest of staff was also very very helpful and nice in behaviour. Italian french english arabic many languages is spoken and understand here. Even Halal Food is not a problem in this hotel. They served us with halal chiken and Beef. Thnx to all them. 100 percent recommended.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Muzammil H, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel, and we will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. We love taking care of our guests, working hard day by day to give top quality service with a touch of real Italian style which cannot be standardized, which make your stay an unforgettable experience in the Eternal City. We will share your compliments with our colleagues Marco, Patrick and Mohammed, which surely will please them very much. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Very good Hotel"

4
27/02/2018

This was the second time we have stopped at Hotel Universo. The situation of the hotel is excellent, being a few minutes walk from the termini rail station and bus station and there are several good restaurants and bars very close by. The hotel is clean and the staff are friendly. The housekeeping staff are friendly and helpful and the staff at breakfast are cheerful and make you feel very welcome (Monica S on breakfast reception and Patrik W, one of the waiters, especially so). For those who need to, there is a smoking area on the roof terrace. If we return to Rome again we will definitely return to this hotel

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Keith661, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We are glad to read that we exceeded your expectations! We love taking care of our guests, working hard day by day to give top quality service with a touch of real Italian style which cannot be standardized, which make your stay an unforgettable experience in the Eternal City. :) Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will also share your compliments with our colleagues Monica and Patrick from breakfast area, which surely will please them very much. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Close to Sights and Roma Termini"

4
25/02/2018

I found the staff at the hotel to be very helpful. I do not speak the Italian language and the staff made it easy for my wife and myself. Although breakfast was not included. It was a very reasonable cost to add it. All the stash we encountered were friendly and polite. I wish to give a special mention to Mohammed, who served us our evening meal. Thank you for making are stay that much better with your sense of humour and excellent service. We would return to this hotel again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Michael B, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were pleased to read positive comments about our property! This is the result of our strong efforts, made to keep the quality always high. Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleague Mohammed, which surely will please him very much. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"3 minute walk to very efficient Central Termini"

5
20/02/2018

Second visit to Rome; we came back to this hotel due to proximity to very efficient train, metro, bus systems in the Cental Termini. We visited Venice during Carnivale and had an extra suitcase along with one each thanks to our Renaissance costumes. Universal is a super hotel. The addition of thge Manet was new to us. We like it because it helped us find and get from place to place easily. A nice amenity. Will look for Manet any time we book hotel. Thanks. This hotel is clean, with friendly, helpful staff, excellent beds, am buffets, elevators, bar, and reasonable prices. Within minutes to all known sites thanks to metro system.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jhp112, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our hotel. We were all happy to read you had a nice stay and we exceeded your expectations even this time! We are particularly delighted to notice your appreciation for the Manet mobile phone, a new and useful service provided to our guests :) We look forward to welcoming you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Good hotel with good location"

4
20/02/2018

The hotel is close to Termini which is a big plus. Check-in was smooth and the hotel room was nice and clean. The only down side was that the room was very hot and the air conditioning didn't work very well which became an issue as the room was split into two floors with the bed on the top floor, which became extra warm at night. Overall though it was a good hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Victoria J, Thank you for having chosen our hotel and for sharing your experience! While we are delighted to hear that you enjoyed the great location and the service provided by our Staff, it is with regret to learn of the inconvenience that you have encountered during your stay. We would like to take this opportunity to inform you that our Reception Staff is available 24/7 to ensure to our clientele the best and complete service possible: they would be more than glad to assist you by assigning another room more suitable to your liking. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable, don't hesitate to ask us whatever you might desire. We really hope to see you again soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Staff needs diversity and training in etiquette"

3
20/02/2018

I only speak of people behind the front desk mainly the older gentlemen. and breakfast hostess. As they tripped over themselves to greet and assist every fair skinned person I was mostly ignored. I was sent to the wrong room, wrong key (lugging my suitcases up and down and around several hallways) with NO apologies. I asked for a fan because my room was hot, I was told NO and looked at as if I asked for something ridiculous when I was given one in the other 4 hotels I stayed at without issue. Someone came and turned the heat off and told me to open the window which was useless. I paid over $400 for 4 nights so it was like I got the room for free but I still had to pay for breakfast which is not a problem but every other hotel in Italy which was also cheaper had breakfast included. When I got to hostess instead of a greeting like everyone else had received I was asked for my room #. Did she have my passport or a description of me? I thought it was my imagination but I sat where I could observe the front desk and the hostess at different times and NO it was not my imagination. She tried to be nice on my last day by trying to guess my room # which was way off. I am not sure why she tried to be nice so late in the game but by then it was too late. The damage was done. I'd rather spend my money elsewhere. Big disappointment and I was so looking forward to my stay there but people is what makes a difference with me not accomodations. I travel a lot!!! And this was the first time I felt dismissed and\\or ignored by front desk staff. Almost forgot to mention they continued their conversations with each other while I stood there more than once but with anyone else they immediately stopped what they were doing. No thank you when I left or any kind of parting words just "this is what you owe in taxes and for breakfast" and it was rather loud as if to embarrass me. What they don't know is I've trained 100s of people for customer service and they some of these front desk people need diversity training. One must treat all guests the same. One must acknowledge guest within seconds or at least say I will be right with you or something to that effect. Young gentleman standing at side of desk (not behind the desk) much friendlier than desk clerks. Servers in restaurant, above and beyond excellent!!!!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Suzie S, Thank you very much for reviewing our hotel. We constantly work on improving our guests' satisfaction; therefore, your feedback, positive or negative, helps us to see our product through the eyes of our guests and is highly valuable to us. I've read carefully your words and, while we are delighted to notice your appreciation for the service provided by our restaurant Staff, it is with regret to learn of the inconvenience that you have encountered during your stay. On behalf of all the Staff and Management, please accept our apologies for your experience at our Reception Desk: rest assured that this does not reflect our service standards. I've personally forwarded your complaint to our Front-Office Manager, and I can certainly assure you that my colleague will take this seriously and deal it internally with the Staff, especially considering the fact that this is a qualified person's judgment. We would have appreciated if, as a Trainer as you are and with the sensitivity that this role implies, you'd given us the opportunity, in a way that is not demanding, to take advantage of your opinion and expertise directly and during your stay. Loving care toward our guests is one of our primary goals, serving all clients with courtesy and professionality and we are constantly focused on it: for over 80 years our company it's strongly customer oriented, all of our hosts are a priority without making at all any kind of distinction or prejudice. Concerning our hostess, I would specify to you that my colleague from breakfast area ask every morning to all of our guests the room number; that is just a standard procedure which we are forced to follow, in order to avoid unpleasant situation. Of course if isn't not the first time and she perfectly remember the clientele, on the days after she will avoid in asking this information, being nice and trying to make them feel at their ease. Hospitality, in all its forms, is an art that can never be underestimated and must be treated in every detail; we are sorry for having inadvertently undermine your sensitivity and, most of all, for not being able to transmit our endless passion for our job. We hope, that during your next visit in Rome, we can welcome you once again at our hotel, to prove that we are really passionate about guest service. I do remain at your complete disposal, don't hesitate to contact me directly to [email protected] should you need assistance. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Prefect location in Rome centre!!"

5
15/02/2018

Near to termini!! Very Friendly staff!! Good location !! Nice breakfast but the most important clean and comfortable rooms!! I definitely suggest it !!! It was the best choice I 'll be there soon again..!!!!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Ilias M, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always a pleasure for us. We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Good Location & Hotel"

4
14/02/2018

Good location, very easy when getting off the bus from Ciampino Airport to walk over, check in was simple and easy and was in our room within 5 minutes. Can easily walk to all of the main tourist spots from here plus loads restaurants within easy distance to eat dinner. Breakfast is very good downstairs and has everything you could need. Only two very small issues that stop this being a 5/5. The large bed is two smaller beds joined together and separates in the night and the TV is Italian only, no possibility to change to another language. Other than that, very good hotel and with good amenities and recommended highly!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear johntopp, Thank you for having chosen our hotel and for sharing your experience! We were all happy to read you had a nice stay and we exceeded your expectations. We would like to take this opportunity to inform you that our Reception Staff is available 24/7 to ensure to our clientele the best and complete service possible: they would be more than glad to assist you by assigning another room more suitable to your liking. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable, don't hesitate to ask us whatever you might desire. We have TV international channels as BBC, an so on: a useful guide to services it's provided in every room, in case of some doubt. We really hope to see you again soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"A gem !"

4
05/02/2018

Just minutes away from termini, this hotel is close to lots of the main points of interest you want to hit on a break in Rome. This hotel has a very professional attitude to service, we were welcomed and treated as friends. Breakfast was very good plenty of selection. We had a standard room which had a balcony with table and chairs and loungers, the bed comfy and large king size, the bathroom was well appointed. Only down side if you were staying there for more than a couple of days is the lack of shelf or drawer space , the wardrobe contained the safe which took a bit of space. But would definitely recommend

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Pennpotts, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to read you have appreciated our location and the Staff's dedication to our clients! We love to welcome people and make them feel at their ease and satisfied. I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Visit to Rome was excellent but the hotel..."

3
28/01/2018

Location of the Hotel is good. Rooms at 8th floor are gloomy. Hotel is close to Collesium and Forum. Personnel are good-humoured. If you don't look for landscape from your room you can choose this hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Alper Ö, Thank you for having chosen our hotel for taking the time to share your experience with us on TripAdvisor. While we are delighted to hear that you enjoyed the great location and the politeness of our Staff, it is with regret to learn of the inconvenience that you have encountered during your stay. Let us take this opportunity to inform you that we boast to have several room's type, each one with a different view: prior to your next visit, please check our website and let us know your preferences, so we can allocate the perfect room for you! Client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire. Once again, thank you for your time and we look forward to welcoming you again soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great Location!"

4
26/01/2018

The hotel is few blocks from Termini station. Hotel is very clean, we all slept well. Buffet breakfast has good fresh selection from hot food to fresh fruits and bakings. The servers will bring you an espresso if you want. They have a business room with computer and printers so you can print your boarding pass or itinerary. Front desk are helpful specially Luca, who even lend us 2 umbrella's. We hop on the airport shuttle bus from the airport to termini station when we arrived. We took the regional train at the termini for our next itinerary which is Venice. Perfect location!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Edna L, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We are glad to read that we exceeded your expectations! We love taking care of our guests, working hard day by day to give top quality service with a touch of real Italian style which cannot be standardized, which make your stay an unforgettable experience in the Eternal City. :) We will share your compliments with our colleague Luca, which surely will please him very much! We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Excellent "

5
22/01/2018

Excellent hotel in all aspects. From the from desk crew to the room size and quality. The breakfast was awesome, many sorts of fruits, bread, cereals, gluten-free food, lactose-free food and all. The rooms are big and the bathrooms has two “showers”, one regular stand-up shower and one with a bathtub. There was an exercise bicycle in the room (still have no idea why) but the managed to remove it, since it was just on the side of the bed, which it was being an issue to lay down on that side.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Lucas C, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We were glad to know that your stay in our hotel has been pleasant and comfortable! Furthermore our breakfast is simply one of our prouds: enjoying the quality of the food and a large variety of products for the buffet breakfast is definitely the best way to start a day here in one of the best cities in the world. What else does a person need during a vacation? :) We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great hotel"

5
13/01/2018

Great little hotel with a small but nice room especially with the balcony and close to main train station for metro etc within walking distance from a couple attractions, would definitely stay again if ever back in Rome!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Chris G, First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo. It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Rome, Best Western Plus Hotel Universo"

5
08/01/2018

A very good hotel for a visit to Rome: it's in walking distance from Termini railway station (where trains from/to Fiumicino airport arrive and depart); it's close to two different underground stations (Termini and Repubblica), and it's also close to several bus stops. My room was very good, although not very big, and it was on the back, so no noise coming from outside. The bed was very comfortable. The bathroom was big, with a large shower. Breakfast was outstanding, with a lot of choices and very good food / beverages. Staff was very helpful and friendly.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear ANGELO V, Thank you for having chosen our hotel and for sharing your experience! We were all happy to read you had a nice stay and we exceeded your expectations. We really hope to see you soon! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Ideal Hotel for a Rome visit"

5
03/01/2018

This hotel is located very close to the main station in Rome and within walking distance of many of the mail tourist attractions. It is a comfortable hotel clean and organized. The staff are very helpful. I would not hesitate to stay there again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear E1913OLbrianh, Thank you for having chosen our hotel and for sharing your experience here! We're happy to read you had a nice stay and we exceeded your expectations. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims.We really hope to see you soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Sweet Dreams Indeed!"

5
02/01/2018

The Best Western Hotel Universo features 197 rooms, and Andrea Risati, its youthful-looking front office manager hailing from Rome, advised me that business there is brisk, the hotel averaging 10,000 visitors per month mainly from North America, Brazil, Europe and China, the latest tourism-driven country. Besides tourists, there are seven meeting rooms here designed for business, the largest seating 300. The two must-see Rome attractions according to Mr. Risati are The Trevi Fountain where one can exercise a coin flip to ensure a return trip to Rome and The Spanish Steps. The fountain appears in several films, including Federico Fellini's “La Dolce Vita” and “Three Coins in the Fountain”. It must be noted that as from the theme of the 1954 “Three Coins in the Fountain” movie and the Academy Award-winning song, coins should be thrown using the right hand over the left shoulder. An estimated 3,000 Euros are tossed into the fountain each day. (In one year - an estimated US $1.5 million) The Spanish Steps, all 135, are located in the Piazza di Spagna, its base dominated by the Trinità dei Monti church commanding the top. In the piazza, at the corner on the right as one begins to climb the steps, is the house where English poet John Keats lived and died in 1821, now a museum dedicated to his memory, full of memorabilia of the English Romantic era. The 1953 film “Roman Holiday”, starring Audrey Hepburn and Gregory Peck, made the Spanish Steps famous for North American audiences. The Steps are also featured in F. Scott Fitzgerald's 1933 novel, “Tender Is the Night”. The food served in the hotel was quite good. We dined there one night and enjoyed a delicious pizza along with salad. Roman pizza is unlike its North American counterpart, probably because of the tasty Tuscany tomato sauce which adds enhanced flavour. We also ate breakfast daily at the hotel during our five-day stay, and it included a wide array of choice from juice, cereals, bacon and eggs to meat, bagels, bread, muffins, Danish and the like. There were even pies and cakes! Regular coffee was the only disappointment, so we ordered espresso and coffee au lait which were great improvements. Our room was comfortable, clean and inviting. I was impressed with the “Sweet Dreams Kit” brochure that awaited us. One can personalize their stay by choosing amongst five types of pillows available, an initiative of Roscioli hotels. Pillows are a key comfortable sleeping factor which many hotels do not pay adequate attention. Here are the choices afforded us ? 1) Sweet Dreams, a classical pillow made from 100% goose feathers. 2) Ginevra (Gineva), an elastic pillow for added neck and head support. 3) Magiche Notte (Magical Night), a classic with interior support from 30 small springs. 4) Supersanital (Super Sanitary), made from synthetic fibres that protect against mould and bacteria for allergic people. 5) Merano (Merano),Classic latex with high elasticity. Sweet Dreams sounded best to me and I loved it along with our comfy bed. The hotel seems at times encased in marble. It's everywhere as befits Rome, black, white, grey at the entrance by the check-in desk with rich circles on the floor, multiple pillars and the elevator frame. No surprise that our room was a modern take with contrasting black, white and grey patterns along with an inviting bathroom complete with glass-enclosed shower and blue-flecked marble walls and thick towels. There was a desk, two chairs (nice touch) and a good-sized TV screen but who watches TV when in Rome? Well, I did when I first arrived to check out the channels and lo and behold, there was Pope Francis at St. Peter's in live time canonizing some saints. Cool as we would soon visit! I travel a lot and have become endeared to the Best Western brand of hotels in North America, and was pleased to discover so many choices in Rome. The Universo is labeled as a “Best Western Plus”, and it deserves the added trope, a figures of speech that involve a deviation from the expected and literal meaning of words. You get two adjectives ? Best, Western and then the unexpected Plus. Yes, indeed. A key factor for us always involves location. The hotel was in easy walking distance of the train station and subway. Roma Termini is the main railway station, named after its district, which derived its name from the ancient Baths of Diocletian (in Latin, thermae), across the street from the main entrance. The station offers fixed train services to all major Italian cities, as well as daily international services to Munich, Geneva, and Vienna. With 33 platforms and over 150 million passengers each year, Roma Termini is the second largest railway station in Europe after Paris Gare du Nord. Termini is also the main hub for public transport inside Rome. Two Rome Metro lines (A and B) intersect at Termini metro station, and a major bus station is located at Piazza dei Cinquecento, the square in front of the station. The main tram lines of the city cross at Porta Maggiore, some 1,500 metres east of the station. On December 23, 2006, the station was dedicated to Pope John Paul II. We appreciated the easy access to transportation, but one hint in hailing cabs. There are a few cabs that hang out by the hotel entrance in the early morning hours waiting for tourists to visit places such as the Vatican Museum which we went to twice. Their prices are inflated. Best to walk to the corner and hail another, which we did. There are several good inexpensive restaurants nearby and some attractions well within walking distance. Overall, this hotel was a perfect choice. Service was always friendly and helpful. I highly recommend the Universo.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Mike K, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were pleased to read positive comments about our amazing city and the impeccable service of the hotel! We are so glad you appreciated hotel location, as infact it's truly strategically important as you can reach all Rome's attractions thanks to the subway (located very close to our property) and to the bus terminal in piazza dei Cinquecento (just 400 mt. distance!) that carry you in every part of the Eternal City. The Management, together with all the employees, works to make every client's holiday a special one to remember. Furthermore our breakfast is simply one of our prouds: enjoying the quality of the food and a large variety of products for the buffet breakfast is definitely the best way to start a day here in one of the best cities in the world. What else does a person need during a vacation? :) We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"New year's break."

5
02/01/2018

As a base for exploring the city I found the Best Western Plus Hotel Universo to be ideally located as the hub for the city's transport network lies within 250 metres. The hotel has a modern feel and is nicely furnished and clean throughout. Our family room was of a good size and with plenty of storage space. The amenities were plentiful and all in good order, with the complimentary mobile phone an enormous help. Sadly, I didn't find the safe to be at all practical, but each to their own. The main plus-point for the hotel however is the staff. Politeness and professionalism should be a given these days but that isn't always the case. At this hotel it definitely is and my family and I also felt a genuine warmth and friendliness from all the staff that we dealt with. So much so that if we were to visit again this hotel would most likely be our first choice.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Saljack, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We are glad to read that we exceeded your expectations! We love taking care of our guests, working hard day by day to give top quality service with a touch of real Italian style which cannot be standardized, which make your stay an unforgettable experience in the Eternal City. :) We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Decent Hotel for a Moderate Price"

3
31/12/2017

We stayed at the Hotel Universo for 5 nights in December, 2017. The hotel is in a good location (close to Termini and the Metro and not too far by foot to some of the historic sites and also has many nice restaurants in walking distance), has moderate prices, a helpful if not enthusiastic front desk and a nice bar in the lobby. However, the rooms are very noisy, both from outside the hotel and inside the hotel, despite the hotel saying that they recently sound-proofed all the rooms, and if you're looking for anything even slightly upscale, this is not the hotel to choose. The rooms are adequate, but nothing more.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear ldevito, Thank you very much for reviewing our hotel. We constantly work on improving our guests' satisfaction; therefore your feedback, positive or negative, helps us to see our product through the eyes of our guests and is highly valuable to us. We're sorry that you haven't relied on our Reception Staff so to assist you by assigning another room more suitable to your liking. We are very sorry about that, as infact the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. We really appreciate your opinion and we consider them more than useful to continue to offer a quality service. Hoping to have you soon and again as our guest, please accept our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"group tour"

4
30/12/2017

i find the place clean , safe and hotel staff are polite & accommodating. Though the food served in our dinner were not impressive but breakfast menu was acceptable & restaurant personnel really came out of their way to please everyone of us. I would like to make a special mention to DANNY (ferroni?) who have displayed good customer relationship & service to all of us. Keep it up Danny!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear antonio a, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel, and I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Perfect for a stay in the city center"

5
21/12/2017

The location is everything about this property, super convenient and a walking distance for the city center where all the shopping and good restaurants are. The rooms are tint but this is normal for Europe, the bathroom was very nice and the products provided amazing. The heating however was very warm so I had to open the window each time. One staff member really made my stay perfect, Marco at the reception was very cute and helpful with any request. The BAR is ok but you have other options outside, the breakfast less than average was disappointed by it. I am coming back to the property but I will be getting my food elsewhere.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Bourrou B, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about us! Please accept our apologies if during your stay some of our services were not completely satisfying. We would appreciate it if you could provide us with all details about it via e-mail to [email protected] for our further investigation, since through your words we weren't able to understand exactly the reason why our breakfast wasn't up to your expectations. In the meantime, we are glad to hear that our Staff made your stay pleasant! Since the Customer Care is the heart of our job, we will share your compliments with our colleague Marco, which surely will please him very much. We look forward to welcoming you again soon! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Stunning hotel"

5
19/12/2017

Very nice hotel ,very clean and modern, lovely decor ,rooms fantastic, food good ,nice bar.Lots of choice for breakfast. Helpful staff very friendly, Great idea that they give you a mobile phone pre loaded with all the attractions and maps , transport etc and an app to get you back to the hotel all free.Close to all attractions and Rome termini station , not cheap but worth it

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear ian s, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are so pleased to read your positive comment! This is the result of our strong efforts, made to keep the quality always high. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. Concerning our prices, we take this opportunity to suggest you to take a look at our official website for some promos that you might be interested in. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Confortable and modern rooms"

5
19/12/2017

Clean, confortable, modern rooms. My room had a bath tub which was great for the kids after long days walking around the city. Helpful staff. Surrounded by nice restaurants. Breakfast was ok too. Would return to this hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear cristinabJ2375LM, Thank you for taking the time to share your recent experience with us on TripAdvisor. We sincerely appreciate your kind words regarding the hotel and the Team. Once again, thank you for your time and we look forward to welcoming you back soon! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Really great hotel"

5
16/12/2017

This hotel was perfect for us, a young couple visiting Rome for the first time. The location was really good, we walked everywhere except the airport, the staff were friendly, and rooms were clean. My favorite thing was perhaps the free smart phone they provided during our stay, we used google maps a LOT and looked up restaurants near us when we got hungry. If we had had to use our own phones, the data costs would've been really high. Would definitely stay here again!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Anna V, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims. It would be a real pleasure to have the chance to host you again in future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Trip to see non existence Christmas markets!"

4
12/12/2017

My husband booked this break to take me to see the Christmas markets. (See seperate review for that as well as our experience of Rome as well) The hotel is just a few streets away from the bus drop off point. My advise if coming by the teravision bus is when you get off, go in the direction the bus is facing two blocks but on the opposite side then go left down side street at end, cross over going right, then down 1 block and it's on right. So to summerise, get off, walk forward, at the end of the train station which is on right, cross over going down, then cross again so your facing same way you was when got off bus. Once over the 2nd crossing, go down one block. Look right and you should see hotel on right. There was a big sign. So 15 minutes tops if your a regular speed walker. When crossing roads, from what we gathered, unless there is a pelican crossing with lights you press you just step out and walk. They will stop. If you wait like here in the UK they won't. The hotel it's self is nice and grand. The staff are very welcoming (except the resturants breakfast manager who wasn't friendly at all on 2nd day. I will mention that later). The lobby has seating and a few lifts. It has a trolly if you need it for your bags. Explore around once dumped bags. Gives you an idea of facilities. The spa facilities are lovely and well maintained. You have a couple of high tech treadmills. Weights station. Various balls. Bike etc but nice and compact. There are some doors leading through to a steam sauna, there is a dry sauna and a shower room which has 4 different jets. One was not functioning fully but they all worked. Just play around. They all heat up as well, I know some can be just cold. You do need to ask for them to put on the various saunas as we found out. I thought they wasn't working but they need to put them on. Make sure the big doors are closed. We set fire alarm off with steam sauna. Funny but anyhow... There is also a water machine. The layout is wrong though as the showers are in another section so you change into swim wear in one section, walk through carpeted gym area into wet area. Not thought that through. The rooms all have a temperature dial so you can heat or cool accordingly. The bed was massive and very comfy. Deep. The lights was faulty. He main light wouldn't work in morning which made looking for dropped goods very difficult. We called someone who said there was a fault but it would be fixed later.. The views wasn't best but as we on floor 7 it could have been worse if we was lower. We had a balcony which had square table and chairs and 1 sun lounger. The bathroom was high spec. There was a shower, toilet and bee day or how ever you spell it. Then a basin but it was all modern with polished tiles throughout. The hairdryer was stronger than others in rooms. There was a mini bar but you get charged for what you use. The dressing table was also nice. Breakfast was very reasonable considering prices in Rome. There are various breads. Marmalade. I saw Nutella for kids. Fruitsalad. Scrambled eggs and Scrambled eggs with ham. Foreign bacon and mini hotdogs. Cerial on was cornflakes, chocolate rice crispies and muesli. Fresh fruit. Boiled eggs. Sliced fresh meats and salmi and even salad. I saw yogurt so if you don't like any of that, then you really are a fussy person. If you wanted a capuccino ask otherwise coffee, fresh juice and water is help yourself. One note on going back if using bus service. Go early. They cancelled our bus as more wanted to go to other airport so we then had to buy more tickets for a different bus company. You can buy tickets at bus service or buy at kiosks. We paid €10 each but lost 1 due to them cancelling our bus. So it's €5 each way each. Overall we loved the hotel. Hope my review helps.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Lindseyfoz, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are very happy to know that everything was to your liking and you enjoyed your stay here with us! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great Place to Stay"

5
11/12/2017

Stayed here in early November for my first trip outside of the States. Great location, close to the Termini train station. Walking distance to many attractions, lots of restaurants close by. Breakfast in the morning is s great value. Room was quiet, exceptionally clean and very comfortable. Would stay here again without hesitation. Great value for the money!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Adam L, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always a pleasure for us. We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Fantastic hotel"

5
11/12/2017

Had a 4 day break here as a couple. We were allowed to check in early at no extra cost. Room was very nice comfortable and clean. Free toiletries. Mini bar at a cost. The wine and beers were cheaper at the hotel than anywhere else. €12 For a bottle of red. The breakfast was outstanding with plenty of choice all for €5. There is a phone in the room you can use with free roaming. It has restruants and trips out as suggestions. The staff were fantastic especially Mohammed the bar/ resturant man. He was very friendly and helpful. This hotel is central so grear for getting about.Would highly recommend this hotel

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Guest, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time spent with us! We're especially pleased that you enjoyed the service provided by our Staff! Perhaps is the most important and lasting memory of an hotel. We will personally share your compliments with our colleague Mohammed, which surely will please him very much. We look forward to welcome you back in near future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"VERY nice. Fancy!"

5
08/12/2017

Rooms were not hugely spacious but well enough room for me and my wife. The furniture, fixtures, bathroom amenities were outstanding. Clean room, daily cleaning, and towels, etc. (Tiny) Balcony view overlooking the street which was nice. Highly recommended, although the staff was clearly overwhelmed at mealtimes with so many tour groups coming in to eat. At one meal the dining staff were visibly overwhelmed and stressed over the number of people that came into the dining room at once, as though they were not expecting it and were understaffed. That issue was momentary and the food was great. Front desk service was acceptable.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear David d, Thank you very much for taking time to share your experience on Trip Advisor following your stay at Best Western Plus Hotel Universo. We were pleased to note your compliments on the overall services of the hotel, which we will not miss to share with our team. We have taken note of the areas where we could improve and thank you for this constructive feedback. Rest assured that we will definitely take them into consideration. We very much look forward to welcoming you back in the future and assure you that we will provide you with our best service at all times during your stay. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Lovely hotel"

4
05/12/2017

We stayed at the hotel for 3 nights. The reception staff and the dining room were excellent. Rooms are very comfortable and cozy. Highly recommend this hotel Its location is convenient Breakfast is very varied and provides a start to a day of entertainment in Rome

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear 975uris, Thank you for having chosen us and for sharing with other travellers your kind opinion about our facilities and services. I'm sure our entire hotel Staff has been happy to take care of your needs as much as you enjoyed your stay! Furthermore our breakfast is simply one of our prouds: enjoying the quality of the food and a large variety of products for the buffet breakfast is definitely the best way to start a day here in one of the best cities in the world. What else does a person need during a vacation? :) We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great location and excellent breakfast"

4
29/11/2017

The location of this hotel is great for a visit to Rome - we were able to walk to the Trevi Fountain , Spanish Steps and the Colosseum . The Vatican was just a shirt metro ride . The buffet breakfast provided a really wide selection and quality was good . Our room was too hot the first night [ A/C not working ] and they moved us to a cooler room for the second night .Would certainly go there again .

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear PaulLaleham, Thank you for having chosen us and for sharing with other travellers your kind opinion about our facilities and services. We were glad to know that your stay in our hotel has been pleasant and comfortable. I'm sure our entire hotel Staff has been happy to take care of your needs as much as you enjoyed your stay! It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Perfect stay for your city break to Rome"

5
25/11/2017

Really pleasant and attentive staff. Rooms are quiet, clean and comfortable. Large and varied selection of breakfast foods for only €5. Great wifi. 5 minute walk from two metro stops (Termini and Republicca), nice 20 minute walk from the colosseum. Plenty of places to eat with a 5-10 minute walk. Alessio's which is literally around the corner is a great little spot. Couldn't recommend it enough for anyone thinking about taking a trip to Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jasonowenh, Thank you for giving us such a perfect rating and for recommending our hotel to other travelers! I'm sure our entire hotel Staff has been glad to take care of your needs as much as you enjoyed your stay. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"The best hotel location to see the sights of Rome"

5
24/11/2017

The rooms are outstanding in every way, Our room was large, quiet, and ultra clean. The staff were were wonderful and the breakfasts had everything you might need to start your day. The location of the hotel was within walking distance of the train station, the Vatican and the Jewish Quarter weather permitting.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Whynemaker, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always a pleasure for us. We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Nice hotel for a city break"

4
22/11/2017

We stayed here in November for 3 nights and the room was perfect for what we needed. it was clean, had a huge bed which was very comfortable and I also enjoyed the rainfall style shower. Unfortunately the air con had been changed to heating for the winter but for 2 people from Scotland the temperature was still quite nice for us and the room was extremely warm through the night which I did not enjoy. But other than that it was great for a city break hotel as you are never in the room anyway. The hotel is a 5 minute walk from Termini Train station which is where the airport bus drops you off so this was very handy for us. It was also not a far walk to all the main sights as well so we never needed to use public transport. The man who checked us in at the reception was very nice and friendly and offered us information etc which was a very nice welcome. Unfortunately on check out the man who served us at reception was nothing but rude, and never asked us how our stay was or even said Goodbye. He just slammed my bank card and receipt on the desk and started serving the next customer. Not great Customer Service. I would recommend staying here though and I would also return in the hope I am not served by the same person.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Laura N, Thank you for having chosen our hotel and for posting a review on TripAdvisor. While we are delighted to hear that you enjoyed the service of our hotel, it is with regret to learn of the inconvenience that you have encountered during your stay. Kindly accept our sincere apologies that we did not live up to your expectations on this occasion. In the meantime, please be assured that we will make every effort to pay attention to more details, and I have already forwarded your comment to the relevant department: I can certainly promise that my colleagues will take this seriously and deal internally. This is not the kind of service we usually give, and we'll take measures to prevent this from happening again. We do hope to welcome you back again soon where you will see our usual excellent standards back in place. I do remain at your complete disposal, please do not hesitate to contact me directly at [email protected] for every query or request you might have. Kindest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Nice, Clean and Comfortable"

3
22/11/2017

nice hotel, very close to Termini and public transport. surrounded by different types of restaurants which was nice. Hotel room was nice and clean. House keeping done good job cleaning the room. Breakfast is basic but good.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear maelmihi, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"The BEST Hotel Ever"

5
19/11/2017

If you are looking for comfort and be close to the center of Rome, I would highly recommend. Everything is perfect. Friendly staff, location was great. Price and all. They have extras, they actually lend you a cell phone during your stay where you can use to call friends loacall or worldwide at no extra cost.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear davidhU991ZR, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to read that we exceeded your expectations, and that you appreciated also the hospitality offered at our hotel! I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Excellent Value for Money"

5
19/11/2017

I checked in to this hotel after walking out of a disaster of a hotel at 5am in the morning. I had no prior reservation but fortunately they had a family room available. The reception was very helpful and efficient, and quickly got me room. I stored my luggage there and left for the day, and checked in when my family and I got back. The room was luxurious for the price that you pay. It was clean, very well appointed with all the amenities available. I often lament the fact that the 3 star hotels in Europe hardly compare to two or one star Hotels in South Africa, but this 4 star hotel was right on the money. The best bit, the beds. Must have been the most comfortable hotel room bed I have ever slept in. So positive was my stay, even though it was for one night, I joined their frequent guest programme and when I now travel will ask my travel agent to first check for availability at this chain. My family shared the same view. They loved the beds. The bathroom is large. More than enough space for a family of four to place all their toiletries. The hotel itself is situated in a fantastic location. A short walk away from the Termini station and the hop on hop off bus stop. There are many restaurants of all prices at the door within a few hundred meters. Perfect for sightseeing. I would highly recommend it and will definitely go back there without a moments hesitation.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear 987293872983riufwenc, Thank you for your wonderful comment! We really appreciate your kind words and recommendations. Thanks for your compliments for our property as well as our team: It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. We love taking care of our guests, working hard day by day to give top quality service with a touch of real Italian style which cannot be standardized, which make your stay an unforgettable experience in the Eternal City. :) It would be an honor to have the chance to serve you again in the future. Arrivederci! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great Hotels with good prices"

4
12/11/2017

The staff is friendly, we stayed here before and they did a great upgrade from the last time we were here. Their breakfast is a great way to start your day with a little of everything. Their rooms are clean and spacious, also close to the train station. The hop on and Hop off is close by including their buses, and street cars. Lots of restaurants around the hotel and businesses. Their top rooms have a patio which can fit 8 or more people to hang out and have some drinks with local snacks. Their bar is to the right in the back once you come in.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear chonesq, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. It was flattering for us to read that you have been totally satisfied by your stay! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Expected more"

3
12/11/2017

Stayed at this hotel only 1 night after a long flight ..and chose the hotel because of excellent location(arrived late,so it was pretty easy to get to the hotel from the airport.. very close to Termini station,only a few minutes away from it by walk)Have to mention that I didn't really like the area :( The room was small,but clean ...nothing special.The staff were not welcoming or helpful when we tried to find a place to eat that evening.Our stay was ok,but would not come back.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear irina19872017, Thank you for having chosen our hotel and for sharing your experience here. Please accept our apologies if during your stay some of our services were not completely satisfying. We would appreciate it if you could provide us with the registered guest's full name and the staying period via e-mail to [email protected] for our further investigation. We take all guest comments very seriously and once again, we apologize for the inconveniences you had on your last stay. We really appreciate your opinion, that we consider useful to continue to offer a quality service. We would be really glad if you reconsider your opinion about us by giving us another chance to welcome you. I do remain at your complete disposal, please do not hesitate to contact me directly for every query or request you might have. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Thankyou to Hotel Universo"

4
04/11/2017

We stayed in Hotel Universo from Oct 1st to 4th and were very pleased. We had a lovely room in a quiet location. The staff were friendly and helpful and we were made to feel very welcome. The Hotel is an excellent location for train bus and metro and for sightseeing on foot. I plan to return to Rome and will stay again. Many thanks to all concerned. Ann and Patrick from Galway Ireland.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Ann and Patrick, Thank you for your wonderful comment! We really appreciate your kind words and recommendations. We love to welcome people and make them feel at their ease and satisfied. It would be an honor to have the chance to serve you again in the future! Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Always good. "

5
03/11/2017

We stayed at this hotel for 2 nights at the end of August ‘17. We have stayed here many times & have always enjoyed this hotel. Our room as always was clean & comfortable with tea/coffee facilities, which is appreciated. Breakfast was excellent with many choices. The service from the familiar breakfast waiters was always good. The location is ideal for Termini station & many tourist sights. Our favourite restaurant, Trattoria Grotta Amatriciana is only a few metres away. We would recommend this hotel when staying in Rome. We hope to return again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear F2844UUkevinp, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always a pleasure for us. We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Amazing stay and great location!"

5
29/10/2017

Me and my family (5 total) stayed here for 4 nights with 2 rooms ( 222 and 225) and absolutely loved our stay. Rooms were very clean and spacious. We actually arrived a day early and the front desk staff had no issues with accommodating us. Beds were very comfortable, the location was close to souvenir shops, restaurants, termini station, and the Big Bus stop. Breakfast was good and plentiful and the hamburgers and fries at lunch was good as well. Anytime we had a request for a cab, extra towels, or whatever the staff assisted with speed and a smile. I would definitely recommend this hotel and will stay here again for sure!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear John H, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel, and I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Excellent location"

5
29/10/2017

The best thing about this hotel is the location, being just a few minutes walk from Termini station where you can catch nationwide trains, local buses, the metro underground or shuttle buses to the airport. The hotel is also in a pleasant neighbourhood with an amazing choice of restaurants on the doorstep. It is a 20 min walk to the Colosseum and 20 min walk to the Trevi fountain and a short metro ride away from the Vatican City. Our room was clean, comfortable, modern and air conditioned. Nice to have a tea tray and a mini bar. Breakfast is a bargain at €5 each with so many options to choose from. My only tip for improvement would be to provide cold milk for the tea for English guests - only hot milk or cream was available!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jcw54, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Perfect Location"

5
28/10/2017

The rooms are modern and clean. Located close to train and bus station as well as sight seeing. Love this hotel. Highly recommend it. Many restaurants in the area with a wide variety of food to choose from.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Glenn D, Thank you for having chosen our hotel and for sharing your experience! We were all happy to read you had a nice stay and we exceeded your expectations. We really hope to see you soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"It could be a lot better"

2
25/10/2017

We stayed 3 nights and it was a fair stay at this hotel. After a 3 1/2 hour drive to Chicago and a 10 hour flight to Rome not to mention a 30 minute train ride to the area where this hotel is located, any place would be a good first night's rest. The beds were very comfortable and the bathroom was small with no bath but it did have a shower stall. That is one thing that I had a big problem with. The Shower drain stopped up every time it was used. We had to build a levy around the door and walls of the shower with towels to contain the water. The front desk finally used a plunger to free up the drain but they seemed like we were asking a lot of them to clear it. The breakfasts were just fair for 5 euros. The thing that took this overall experience from average to poor was the last evening's stay when the day was very warm and so was the evening. The hotel chose to turn off their air conditioning. I again went to the front desk asking if there was a problem. They gave me several excuses and said it may be turned back on in the morning or in the afternoon of the next day .They offered another room but they didn't know (or cared) if that room's air conditioning worked or not. Come on Best Western you can do better than this. Never again will I stay in a Best Western Plus again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear johnjoy8, Thank you for taking the time to write a review about the accommodation you received at our hotel. We are deeply concerned that we did not meet your expectations; please accept our sincere apology. Unfortunately we have had an unexpected technical problem, and my colleagues have done all their best in trying to find you the best accomodation possible in order to ease, at least partially, the inconvenience caused; our apology if this effort has not been enough. Guest satisfaction is the goal of our Management, and we will do our best to meet that goal by improving and maintaining our hotel in its best conditions. We hope to continue to meet the standards of Best Western and thereby take pride in our membership in that chain, and we would be really glad if you could reconsider your opinion about us by giving us another chance to welcome you. We remain at your complete disposal, please do not hesitate to contact us directly for every query or request you might have. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Good Value in Central Rome"

4
25/10/2017

This hotel is in a very good location in Rome and most historical sites are within walking distance. The lobby and public areas are very good and the breakfast is very good. Front desk staff were very courteous and accommodating.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Doug D, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to read you have appreciated our location and the Staff's dedication to our clients! We love to welcome people and make them feel at their ease and satisfied. It would be an honor to have the chance to serve you again in the future. Arrivederci! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Perfect mix of service and hotel!"

5
25/10/2017

I have used this hotel with a group of 50 people. The hotel is very well kept, very clean and perfect position. The staff are very very professional from the front desk to the bar staff ( Giuseppe, Mohamed, Iso). My clients were very satisfy for the rooms and the restaurant service. Nice gym and sauna downstairs to relax after the exploring of the capital!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Elisabettaamadi, Thank you for giving us such a perfect rating and for having chosen our hotel! I'm sure our entire hotel Staff has been glad to take care of your needs as much as you enjoyed your stay. Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleagues Giuseppe and Mohamed, which surely will please them very much. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Wouldn't stay here again"

2
24/10/2017

Awful hotel stay I can't believe I trusted trip advisor and a trusted brand like Best Western , here in Rome. 4 star! No way The only reason I didn't ask to be moved was ,that our room was ready on arrival at 11 am we were so grateful ,that we just dropped the bags and went sightseeing We had booked for 3 nights It turned out all the suites were on 2 levels , ours just had the scariest stairs ,....there should be an advisory warning on these rooms ,if you have mobility issues or regularly need the bathroom in the night don't book Wish I hadn't booked a suite just a regular large double and somewhere else. Breakfast , was very chaotic and disorganised , there was the same dead cactus on a breakfast table 3 days. staff were under pressure Few amenities in our "suite"and even when asking ,3 attempts on soft pillows and a glass !! Room that was not user friendly and would not be Health and safety compliant in U.K. The Tv and fridge were upstairs whilst the kettle and sofa downstairs , as a suite it was so badly laid out Air con did not reach upstairs so too hot .No teaspoons or glasses Rang reception said they would send someone up ....never happened This is at best this is a transit tourist hotel .There were Tour groups leaving at 1.30am 3.30'am so it was noisy in the middle of the night I shall not be trusting trip advisor for some time 6€ per person per day city room tax to pay

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear shopaholicWales, Thank you for taking the time to share your experience with us on TripAdvisor. We're deeply sorry in reading that your stay hasn't been satisfying. We would appreciate it if you could provide us with all details about via email to customer.ser[email protected] for our further investigation, since we can guarantee to you that our junior suite's peculiarities are described in every websites. We take all guest comments very seriously and once again, we apologize for the inconveniences you had on your last stay. However, we're sorry that you haven't relied on our Reception staff so to assist you by assigning another room more suitable to your liking: the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible, as each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. Concerning your note upon pillows, we would like to inform you that we provide in every room the "pillow menu", which offers the possibility to choose from a wide range of pillows to suit your preferences. We would be really glad if you could reconsider your opinion about us by giving us another chance to welcome you. I do remain at your complete disposal, please do not hesitate to contact me directly for every query or request you might have. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Comfort and convenience in the heart of Rome"

5
23/10/2017

This hotel was the last stop for our family trip. It was a very well positioned hotel with all the comfort features that my family with 3 teenage boys needed. The staff were friendly and helpful in checking in and providing advice to help us with our stay in Rome. The hotel came with the usual comfort level of a 4 star hotel including fitness centre and sauna/steam room. Cleaners were regular but not invasive and always presented the room to a great standard. We chose to have the breakfast at the hotels restaurant everyday. There was nothing that could compete with a full breakfast for €5 per person. Amazing value. This value continued in the evening with dinner at the restaurant. There was a large selection of meals at very reasonable prices. An added bonus for my wife was the restaurants attention to detail when it came to offering gluten free options. I want to make very special mention of two amazing staff members who both worked in the restaurant and made our stay so much more pleasant. Marco (manager) went out of our way to talk to us, prepare a table for my family which was wheelchair accessible and check on how our week in rome was going. He was thoughtful and kind and it was amazing to come down every night and see "our" table set and waiting for us. Thank you Marco. The other person who went above and beyond was Mohammed (waiter). He was the most cheerful waiter i have ever met, engaging with my son who has a disability with his usual smile and happy demeanor. Within a day he had remembered all our usual ordered drinks etc and made our whole dining experience both fun and easy. We were sad to say goodbye to him and he will always be remembered. Overall a great hotel that is situated close to the centre of public transport and most of the usual sights.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear mshezza, Thank you for having chosen our hotel and for sharing here your experience. We were so happy to read you have had a nice stay and that we definitely exceeded your expectations! We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients, since we really love to welcome people and make them feel at their ease and completely satisfied. I will personally share your compliments with all of my colleagues, especially with Marco and Mohammed! I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Receiving feedback like this one it's a great motivating force for us to keep up with the service, so thank you from the bottom of our hearts. It would be an honor to have the chance to serve you again in the future. Arrivederci! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Comfortable, easy hotel perfect for Rome"

4
18/10/2017

My mother and I stayed in this centrally-located hotel primarily due to its cost and proximity to the Roma Termini train station. The hotel itself was comfortable and nice without much pomp and circumstance. The hotel had very friendly staff and seemed to have a good amount of conveniences (restaurant, gym, etc.) though we did not use them. The room was a little bit banged up (scuffed walls, somewhat "loved in" furniture) but was very clean. Its access to the Roma Termini station as well as the metro was a huge benefit for us since we needed easy access to jet off to view the sites. The area by the hotel features great restaurants and shops and this hotel was only about 20 minutes away walking from "Old Town" near the Pantheon/Trevi/Spanish Steps (about the same via metro to the Vatican). All-in-all a lovely stay and I wouldn't hesitate to stay here again.

"Return visit"

5
16/10/2017

I have stayed in this hotel before and actually lived in it when I worked in Rome 12 years ago. It is in an ideal location as it is close to the Termini Station, buses and taxis. Perfect for travelling around. I was travelling alone for the first time and was a little nervous. My room was quite small with single bed but a nice surprise was the sun lounger, table and chairs on a decent sizes balcony,. The breakfast was good with plenty to choose from including some hot food. Some cooked tomatoes would be a nice addition but the scrambled eggs were good. I went to breakfast around 8.30 and it was never crowded. I got a table easily. Now for the best part for me regarding the reception staff. I was expecting a leisurely last morning before checking out and going to airport in hotel car. Unfortunately I got a message to say my flight was cancelled which completely threw me! I managed to find a Ryanair flight the following day and was helped by two wonderful members of Reception. Luca and Roberta and I hope the management will pass on my gratitude for their help. I am not young or tech savvy so really appreciated their help. Also thank you to the young lady at door of dining room who saw my predicament and offered to make me a cappuccino as I was a bit stressed. I will definitely stay in this hotel again and as someone else has commented there are some really nice restaurants within walking distance.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Italia007, Thank you for having chosen our hotel and for sharing your experience! We're really grateful for these kind words: reading about our guests' satisfaction is always a big pleasure for us. Customer care is the heart of our job, so we're especially glad to read that you have appreciated the service provided by our Staff, most of all in your as delicate as stressful situation; we will share your compliments with our colleagues Roberta, Luca and Monica (the lady from the breakfast area), which surely will please them very much! Hoping you have had a good flight home, we take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"One night stay"

4
12/10/2017

I stayed here for one night before flying back to Toronto. The hotel was very close to the train station, I walked with both pieces of luggage. It's also central to other tourist destinations like the Spanish steps and fountain and Colosseo. You can also grab the metro from termini about a three minute walk. The room was small, but it was just me and I didn't intend on spending hours in my room. Just somewhere to lay my head before my flight. Breakfast was hot and fresh, I got there around 7 and breakfast starts at 630 am. Good price. Everything was clean and no issues. I loved the smartphone In the room. Very handy and ingenious idea ! Overall will come back and will stay again in the future. Would recommend.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Amandabear_12, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time spent with us, and we look forward to welcome you back in near future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Nice hotel"

5
12/10/2017

This hotel has a great location near many sights you want to visit. Nice restaurants are within walking distance as well as the metro terminal. Staff was friendly and the breakfasts were great! The room was spacious and very clean. Perfect place to rest after visiting all the sights!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Rebecca B, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Comfortable room, breakfast a scrum"

3
11/10/2017

I had a single room on the 7th floor and the added surprise was that I had my own balcony complete with sun lounger and table and chairs! The room was functional and bathroom looked good but the shower cubicle leaked and there was water all over the floor whenever I used it. The worst feature was the breakfast room which was packed and it was very difficult to get near the buffet or find a table.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Ian S, Thank you very much for taking time to share your experience on TripAdvisor following your stay at Best Western Plus Hotel Universo. We were pleased to note your compliments on the overall services of the hotel, which we will not miss to share with our Team. We have taken note of the areas where we could improve and thank you for this constructive feedback: rest assured that we will definitely take them into consideration. Don't hesitate to ask assitance to my colleagues, we are always here for you and at your complete disposal all the time. We very much look forward to welcoming you back in the future and assure you that we will provide you with our best service at all times during your stay. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Pleasant central location"

5
03/10/2017

This hotel was responsive when I emailed a request for a driver at the airport. It is a well decorated, clean location with very pleasant staff. When I checked out I told them I used to items in the mini bar and was told not to worry. Very nice place in city center!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Patty R, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel, and I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"good location"

3
02/10/2017

The hotel was small but it had a good location. It is near Piazza della Repubblica. Cafes were in abudance and so are souvenir shops. There are 3 small elevators for convenience. Friendly concierge. I found the room small and the configuration of the room inconvenient though. It was difficult to open 2 big luggage. But they were clean. It is a plus though for me to have a coffeepot or electric kettle to boil for tea or coffee. Breakfast buffet was good though they served the same breakfast for 2 days. They should have an assortment of bread because not all are used to eating hard bread. it wasn't appetizing.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Pinky C, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about us. We are delighted that you enjoyed your stay! Concerning your note upon the room assigned, we take this opportunity to inform you that we boast to have several room's type, some of them very big and comfortable: we're sorry that you didn't relied on our Reception Staff to change your accomodation! Client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire. With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great hotel"

5
02/10/2017

This hotel is in a great location on a main street with plenty of restaurants and shops nearby. The colosseum and roman forum are around a 15 minute walk and the trevi fountain is around 20 minutes away. The hotel was very clean and the rooms are comfortable and modern.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear lemo991, Thank you for having chosen our hotel and for sharing your experience! We were all happy to read you had a nice stay and we exceeded your expectations. We really hope to see you soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"great hotel"

4
01/10/2017

My husband and I stayed here on a tour. Room was spacious and bathroom was very large. Tried the bidet (first time) but it leaked all over floor. Tiled floor slippery so have to be cautious.Centrally located. Lobby and stairwells all in marble flooring. Buffet breakfast was delicious. Would stay here again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear waylyn2016, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about us. We are delighted that you enjoyed your stay! Client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire. With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Good for groups"

3
30/09/2017

Near the station and 2 great museums. Rooms OK with good WiFi, but the lighting is rather confusing. Queuing for the lifts can be a problem and the breakfast buffet is a bit of a scrum. What you expect from a large hotel

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear HoneyD337, Thank you very much for taking time to share your experience on Trip Advisor following your stay at Best Western Plus Hotel Universo. We were pleased to note your compliments on the overall services of the hotel, which we will not miss to share with our Team. We have taken note of the areas where we could improve and thank you for this constructive feedback: rest assured that we will definitely take them into consideration. We very much look forward to welcoming you back in the future and assure you that we will provide you with our best service at all times during your stay! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great location"

4
28/09/2017

Hotel within 5 minutes walk to train station, hotel staff were very friendly and the breakfast buffet was great for a young family. The furniture was a bit dated, however the room was spacious. It did get abit noisy during renovations in the middle of the day when we first arrived, however it did not carry on till night time. Overall, a good experience.

"Excellent location close to Termini Station"

5
25/09/2017

We stayed one night at the Best Western Plus Universo after a cruise. The location was perfect! Less than a 5 minute walk to Termini Station. There were 4 of us travelling together and the front desk pre-arranged a taxi service for us to go to the airport the next morning. Taxi was 50 Euros for the 4 of us with all of our luggage. The hotel is very upscale, with beautiful marble staircases. Rooms were very spacious as was the bathroom. We had a room with a 2 single beds on the main level and a loft with a King bed upstairs. We were 4 adults and it didn't feel cramped, and served it's purpose for 1 night. The hotel had a cell phone that you could take with into the city. All the main attractions and restaurants are preloaded and it will Google Map you and tell you exactly how to get where you are going. We used it and thought it was an excellent service. It is complimentary unless you want to use WiFi.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear tanya0834, Thank you for having chosen our hotel and for sharing your experience! We were all happy to read you have had a nice stay and we exceeded your expectations. We really hope to see you soon! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Average"

3
24/09/2017

Average hotel nothing spectacular. Location is convenient since it's very close to the city center. Furniture very basic, bed comfort average, basic amenities. Be aware of a cell phone offered in the room for use by guests, if lost or broken will cost hundreds of Euros. Clean, but over run carpets. Room although a King bed, but not very big. The breakfast buffet is nothing special. Overall it was a good stay for the location that allowed us to walk every where to see the sites.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Sindbad2007, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your opinion about us. Please accept our apologies if during your stay some of our services were not completely satisfying. Concerning your note upon our mobile phone, since it's a service that we provide to our guest without any deposit, of course in the event of loss or damage there's a penalty; guess there's no reason to warn people, since it's quite reasonable and predictable procedure. We would like to inform you that client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire. The hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great location and quality hotel"

5
21/09/2017

We stayed here for five nights and upon arrival we were greeted with beautiful Italian hospitality. This hotel is very close to the Rome Rail and only a 15 minute walk to some of the major Rome ancient sites. There are many restaurants and cafes close by. We regularly visited the one on the corner and got our lunch of 4€ pizza slice and sandwich/panini. The hotel wifi is fast. Breakfast is great and lots of options and open from 6:30am to 10:30am (I think). Only suggestion would be to have normal tea varieties as only saw herbal teas. The rooms are clean and large. Reception were warm and friendly. Very spoilt on our first visit to Europe.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear YoYoGabba, Thank you for having chosen our hotel and for taking the time to share with us your experience in our property. Any comment, either positive or negative, from our clients is important to us. We were pleased to read your comments about our facilities and the impeccable service of the hotel! Most of all, we are so glad to read you have appreciated the Staff's dedication to our clients! We love to welcome people and make them feel at their ease and satisfied. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. Of course, the ability to surprise our own guests with significant gestures, like providing more tea's varieties (as you wrote in your review) it's always appreciated, and I can assure you that we will take it in a great consideration: thank you so much for your suggestion. We are looking forward to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Booked & Paid But No Room!!!"

2
21/09/2017

Hotel Universo ROME We picked this hotel for being close to the rail station whilst being in Rome. Well we arrived here at the hotel around 1530 after the journey by rail from Rome Airport. Proceeded to check in when we were told that there was a problem with our room??? The response was it had water damage!!! We were the shuttled by taxl to train stops away to their sister Hotel Best Western President. The room here was inferior to what I had booked at the BW Universo not to mention the 50-60 Euro price difference between the hotels. The BW Universo paid for the cab both ways between the hotels but never made any adjustment in the price that I had paid. This inconvenience cost us a couple of hours out of our day. Not impressed by the antics of this hotel as it appears it was overbooked & full of Trafalgar Tour people.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Pauljkiwi, Thank you for having chosen our hotel and for sharing your experience here. Please accept our apologies if during your stay some of our services were not completely satisfying. The exact reason of your bookout was due to a technical problem in the room that unfortunately occurred on your arrival date and therefore gave us no sufficient time to fix it, forcing us to choose to allocate you at our sister hotel Best Western Hotel President****. The Best Western Hotel President is a 4 star hotel belonging to our hotel chain, and is located close to the Colosseum and the Basilica of St. Giovanni in Laterano, about 1.5 Km from the Best Western Plus Universo. As you mentioned before, we underline the fact that you've been transferred to the Best Western Hotel President by taxi, which was completely on our charge. We are very concerned about our clienteles' well been and in order to ease, at least partially, the trouble caused, an homage of a fresh fruit basket has been placed in your room. We trust in your understanding and believing that we did not absolutely wanted to cause any inconvenience to you, and I would like to grant you our best endeavor to prevent that such events shall occur again in the future. We take this opportunity to inform you that we have flexible rates: the price of the stay changes according to the daily availability of the hotel and the seasonality; of course it is not a low quality index, since the Best Western Hotel President it's a 4 star Best Western hotel, located in one of the most beautiful areas of Rome. I do remain at your complete disposal; don't hesitate to contact me should you need any additional information. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Great Location, Lovely Room and Wonderful Terrace"

5
21/09/2017

Great location just a couple of minutes walk from Termini station and many attractions. Very clean and modern hotel with helpful, friendly ad professional staff. Great room with a huge terrace with sun loungers and table and chairs and views over the rooftops of Rome. Excellent breakfast in the hotel and lots of local restaurants and cafes for meals or a drink.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear SammyG1965, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Good hotel "

5
19/09/2017

Today is my last night in the hotel and I really enjoyed my stay here without any concerns. My room 526 is excellent and quite big for confortable stay. Thanks for good service and keep it up. Next time I will definitely return back)

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Fuad D, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are so glad to note your appreciation of our rooms and the hospitality offered at our hotel! I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thanks to you for having chosen us, we certainly look forward to the opportunity to welcoming you back in the very near future! :) Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great place. Hotel was very clean. They took care of our luggage while we visited Venice. Very nice. Great location!"

4
19/09/2017

Food was good. Good view out our hotel room. Enjoyed the loft atmosphere. Bedroom upstairs, living room downstairs. All modern furniture. 2 televisions. One upstairs. One downstairs. Nice. Would stay here again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Kim B, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great Location for Stazione Termini, Quiet, Excellent Customer Service"

4
14/09/2017

My wife and I stayed one night at Hotel Universo, based on its very easy access to the central Rome train station, where we took an early morning train to Leonardo da Vinci Airport. The reasonably-priced standard king bed room exceeded our expectations with its relative size; the size and good amenities of its bathroom; the total quiet of the room and especially, its large, nicely-appointed terrace with a fine local view of Roman rooftops. Definitely beyond expectations! I also must mention the warmth, courtesy and professionalism of Marco S, who welcomed us at the front desk at check-in. He is a young man in the right business, a credit to the hotel whose above-and-beyond positive attitude deserves recognition and reward.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear spqr1903, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about our facilities and services. We were all happy to read you had a nice stay and we exceeded your expectations! This is the result of our strong efforts, made to keep the quality always high. Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleague Marco, which surely will please him very much. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Decent hotel rooms / bad service / safety issues"

2
11/09/2017

My mom and I stayed here for 4 days. I would have rated this higher but had an unfortunate experience on the last day. Overall the rooms are nice and a decent size. The bathrooms were modern and clean. We ate breakfast at the hotel every day. It was a good deal for 5 euros. The front desk staff was somewhat cold and unhelpful, except for the blonde gentleman (he was great!) The main issue of our stay was the elevator and the lack of service. My mom had left her phone in our room and took the elevator upstairs to get it. She took the main lobby elevator to the fourth floor and it completely malfunctioned. The elevator went up to random floors and wouldn't open, then it dropped her 2 floors and the impact was so hard she fell onto the ground. The elevator then took her to the 8th floor and she was screaming for help. Finally after 5 or so minutes someone heard her and pried open the elevator door. The person who saved her walked her down but no staff asked if she was ok or was even concerned with the safety of their elevator, just said 'we're getting it fixed'. After the fall, my mom's tailbone / back was in pain for the rest of our 8 day trip. We traveled to Florence and Paris and she could barely walk around... very disappointing! This four star hotel should consider safety issues with their elevators and also show some concern around their guests.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Chelsea Z, Thank you for having chosen our hotel and for sharing your experience online. I've read carefully your words and, on behalf of all the Staff and Management, please accept our deepest apologies for the inconvenience occurred during your stay. I can barely imagine the distress and the fear that your mother have felt: we're truly and deeply sorry. Having said that, I have forwarded your comments and feedback to the relevant department, and I can certainly promise that my colleagues will take this seriously and deal internally. This is a four-star Plus hotel and it's part of the Best Western chain, so we have high standards that must be required. Hoping your mother feels better now, we really hope you'll give us a second chance and that we welcome you soon and again as our guests. I do remain at your complete disposal, please do not hesitate to contact me directly for every query or request you might have. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great stay with friendly staffs! "

5
10/09/2017

Good place to stay in Rome. Quiet yet comfortable. Near to train, and metro, walking to attractions was an options, which we did. Had been upgrade us to suite room for birthday treat, nice touch with smart phone provided in room with wifi access which free of charge!!! Breakfast at charge, nearby with several restaurant. A place to be selected to stay with excellent staffs!!!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear phoebel596, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were pleased to read positive comments about the room cleaning and the impeccable service of the hotel! This is the result of our strong efforts, made to keep the quality always high. Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great Stay"

5
06/09/2017

Had a great 3 night stay here in August. The hotel is a 5 minute walk from the main bus/train terminal. From the hotel you can walk to the coliseum in around 20 minutes and if you don't fancy the walk, the tourist 'hop-on hop-off' bus stop is about a 2 minute walk from the hotel. There are lots of good bars and restaurants nearby too - it's a great location. We arrived at the hotel before the check-in time and our room wasn't ready, but after searching on the computer the guy behind reception managed to find us a room and check us in very quickly, after the flight we were very grateful of this. The room was pretty large, very comfy bed and a good size bathroom too, we were very impressed. There was a mobile phone in the room which you're free to use during your stay (we were too worried about losing/breaking it while we were exploring the city, so didn't use it!). Our room was cleaned on a daily basis and the cleaners weren't knocking your door at 8am like in some hotels, which we were glad of! We had breakfast on one of the mornings and that was fine, especially for the price. All in all this is a great hotel, I would definitely recommend to anyone taking a trip to Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear chrisham2017, Thank you for your wonderful comment! We really appreciate your kind words and recommendations. Thanks for your compliments for our property as well as our team: it's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. Concerning your note upon the mobile phone, we provide to our guests this service because we want to offer one of the best useful option ever,so don't be afraid to use it! It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Disappointing Stay - Very Poor Customer Service."

1
05/09/2017

Summary : We will not be returning to the Best West Plus, nor the Best Western hotel chain for quite some time. We stayed at this hotel for 2 nights at the beginning of September (2nd-4th). We arrived at the hotel at approx 12pm and waited in the front desk queue to be checked in. After approx 10minutes (one person on reception - quite a large group in front of us) we acknowledged we was asking for an early check-in, but was hopeful that our room might be ready early - this was not the case. Our room was not ready, no big deal so we stored our luggage and headed out for some lunch. On returning to the front desk at approx 2pm, we felt rushed through check in. We were given the absolute basics. Told our room was 532 , was given our key and left standing at reception wondering if that was it. The reception staff did not even tell us where we could find the stairs or lift to the rooms! We wasnt told if breakfast was included or not, or any facilities the hotel had. There was maps on the front desk and by protocol reception staff usually give you a quick brief introduction of where you are and ask if you have visited the city before. 100% poor customer service, we felt neglected from the very start and let down by the hotel and its 'staff'. On exiting the lift our room was right beside the elevator. (please see pictures!) We could literally stand at our door and press the button to call for the lift. Noise wise it wasn't as bad as what we expected but still not ideally nice to be situated right outside the lift where people hover and wait. On entering the room (if you could even see the room!) The curtains where closed and being black out curtains you couldn't see anything! This was so unwelcoming. The bath had dirt in (please see pictures again) and the skirtin board had come off. The wardrobe door didn't close properly and i nearly had an accident as they are glass. The bedding was clean and fresh, the tele seemed to only have italian channels when they advertised english as well. The Samsung phone that was provided wasn't working when we entered the room, so we phoned down to reception to let them know (incase they thought it was us on check out that broke it!) and also if they could fix it, as we would have loved to our used it. Reception told us, they would send someone up to look at it. This someone never turned up and that was the end of that conversation and topic. So no phone we got for our weekend. Tea and coffee facilities was nice, safe in the wardrobe and bathroom amenities. An overall nice room with a recent view. The errors in the room could have been overlooked if the customer service downstairs wasn't so awful. When booking this hotel from Expedia they had an offer with the hotel that we would have free soft drinks only from the mini bar. This was on our itinerary and booking confirmation. We asked on 2 separate occasions at the front desk if they could check this before we drank from the bar as we didnt want to accidently get charged. The first time the man checked our file and of course there was no recollect of this, so he asked us to email our 'evidence' and itinerary where it stated this to [email protected] We had heard nothing back since the first night, so on the second day we ask if this had been amended/noted on our bill. Once again they had no recall of this, we explained to another staff member who was on reception (each time we went to reception there was a different man) who asked us to email our proof , this time the reception staff said, i dont have the emails i will check later. Seriously?! I am utterly shocked at how this hotel handles its guests. Are we really asking for that much ? For our phone to be fixed and for someone to check that our free mini bar is noted on our bill. Overall a terrible experience at this Best Western. Room was adequate and nice, location was awesome. We will definitely wont be returning to a Best Western again for some time. We would rather pay more money and stay at another hotel in the same league. Very dissapointing, have stayed at many Best Westerns and this was just awful, and all down to the guest services.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear cyclewithme1990, Thank you for having chosen our hotel and for sharing your experience here. Please accept our deepest apologies if during your stay we didn't meet your expectations: be assured that this does not reflect our service standards and that we will follow up this situation with our entire Team and Management. We are truly sorry: this is a four-star Plus hotel and it's part of the Best Western chain, so we have high standards that must be required in order to avoid episodes like this, since our first goal is to deliver high-quality hospitality to every guest on every stay, starting from arrival date until departure. We really appreciate your opinion, that we consider it more than useful. We would be really glad if you reconsider your opinion about us by giving us another chance to welcome you. i do remain at your complete disposal, please do not hesitate to contact me directly for every query or request you might have. Kindest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Good location, close to station."

4
30/08/2017

Stayed for 4 nights with family. Had a large family room consisting of a double & single bed, shower & large bathroom. Toiletries included. There is a smart phone in your room to get internet access. The air con was pretty poor though. Breakfast consisted of everything you would expect. Tea, coffee, juices, pastries, pancakes, sausage, bacon, eggs, cereals, cheese's, meats etc. The hotel is about 5-10 walk from main train station & the train from airport takes about 30 mins.(No need to book expensive transfers). If I was in Rome again I would consider this hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear STL1970, First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Print hard copy of reservation and promo and compare it with final bill at checkout"

2
27/08/2017

Had issues with air con leak from ceiling and staff initially sprayed area rather than our switch room. Had to again call front desk when leak got worse to switch to another but smaller room. Hotel bill was not correct as their system is not up to date with my lower rate. Floor cleanliness in room could be better as we kept finding bits and pieces of broken plastic from previous occupant. Basement gym facility is creepy - No windows and dark. No privacy in sauna or turkish bath. Pluses - location is near major attractions and train station; breakfast is fine; wifi worked properly; some of the front desk staff are polite.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear sanfrancisco_momma, Thank you for having chosen our hotel and for sharing your experience here. Please accept our apologies if during your stay some of our services were not completely satisfying. We would appreciate it if you could provide us with the registered guest's full name and the staying period via e-mail to [email protected] for our further investigation, since through your words we weren't able to understand exactly what happened during your stay. This is a four-star Plus hotel and it's part of the Best Western chain, so we have high standards that must be required. We really appreciate your opinion, that we consider useful to continue to offer a quality service. We really hope you'll give us a second chance and that we welcome you soon and again as our guests. We look forward to hearing from you. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great location! Free phone/guide!!!"

5
27/08/2017

Really impressed when this hotel. Rooms are lovely. Great bathrooms, cosy beds! The hotel also gives you a phone for free in your room, no deposit required - free, yes FREE data, messages and international and local calls. It also has an inbuilt tour guide with sat nav and location descriptions/history. It's perfect to see the city! Nice touch by the hotel

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Gary F, First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Fantastic Property with Great Location"

4
26/08/2017

We loved this hotel for it's clean rooms, small thoughtful extras and fantastic staff. We felt comfortable and cared for with friendly knowledgable front desk, service and management. Breakfast was included and had great hot selections as well as cold selections.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Willow W, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel, and I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Good place to stay"

4
25/08/2017

We stayed here for 3 days in July 2017. It well located not far from Termini Station. The place is a good place for getting around, the room was of a good quality, breakfast very comprehensive and the staff polite and help full.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear David C, Thank you for your wonderful comment! We really appreciate your kind words and recommendations. Thanks for your compliments for our property as well as our team: It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Beautiful hotel and many rooms have a large and wonderful balcony. my room was 724. i even stayed an extra day."

5
23/08/2017

I would love to stay here again. The location is a 5 minute walk to Rome Termini train station. The room I had was 724 and it bad a huge balcony. The breakfast was good and the service was fantastic. Spacious room and very comfortable.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Rick D, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims. It would be a privilege to host you again in future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great hotel, great location in Italy"

5
22/08/2017

This hotel is near lots of stuff, restaurants, several hotels, and the train station Termini. a couple of blocks down. They have a mini store in front of the hotel that sells food and drinks. Great. Cheap. also they have a killer buffet for breakfast for $5euros. per person. The rooms are big and beds man I tell ya all COMFY, its a great hotel all over.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear laredo2015, Greetings from Best Western Plus Hotel Universo! Thank you for having chosen us and for sharing with other travellers your kind opinion about our facilities and services. It was flattering for us to read that you have been totally satisfied by your stay! We look forward to welcoming you soon and again as our guests! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great location and hotel"

4
22/08/2017

Beds were great if you like firm. Breakfast was very good. Location excellent, walking distance to all major sites and Termini station when you need to catch the metro to the Vatican. It was very hot while we were there on vacation. Go to the restaurant est, est, est across the street from the hotel and have the seafood pasta. You won't be disappointed.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear tonysI1747ZX, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Danger elevators "

4
22/08/2017

Very good hotel. Big room. Good location. Many restaurant near by. Friendly staff. But the elevator is danger. Close super fast. Also it is not stable Breakfast for $3 euro per person is a bargain. It is a hot breakfast buffet

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear winsir, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us. We are glad to hear that you had a relaxing stay and enjoyed the amazing service! We regret to read that some of our facilities were not up to your expectations, but let us inform you that our elevators are compliant with legal standards, and they're safe (event though they're a little bit fast!) since our Maintenance Team check them every day for security reason. We are looking forward to welcoming you back here! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Very nice stay"

5
17/08/2017

We were on a group tour and this was our first hotel to arrive at after our flight from the US. It had a beautiful lobby and good food nearby for dinner and drinks. Breakfast was served in the morning and had a great and varied selection. Healthy fruit options too. Our rooms were very nice as well, and spacious. Nice amenities. The rooms also had a mobile phone to use in the room and around Rome to get around. Rome Train station is close by as well w lots of shopping and food.

"Good locations and breakfast"

5
14/08/2017

Next to train station and bus stop. Food in train station and nearby. Breakfast with good variety. Clean ad simple room. Come with wifi. And free usage of a mobile phone within city. Will definitely stay again

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear amazinggraze, Thank you for having chosen our hotel and for sharing your experience here! We were all happy to read you had a nice stay and we exceeded your expectations. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Recommend! - Good hotel, small room, good breakfast"

4
14/08/2017

Stayed a long weekend at this hotel. Staff was nice and friendly, helped with everything when we checked in. The room was very small - given the pictures on the website I honestly expected something a bit bigger. The view was also to the back - basically a brick wall, which didn't help. The bed was a small double bed, which turned out to be very small for two people - I wouldn't recommend it unless you want to hug each other during sleep. Breakfast was good, very nice omelette. Not a huge selection of sweet options after breakfast, but that's ok. Location is splendid! Easy to get to Termini and also easy to find for Ubers or taxis. Would recommend it, just careful on the room size if you find an issue with that usually.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Ami-chan-27, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience with this community. It was flattering for us to read that you have been totally satisfied by your breakfast, by the Staff and by the hotel location! Concerning your comment, let us take this opportunity to inform that you can you always rely on our Reception Staff so to assist you by assigning another room more suitable to your liking: we've got several room's type, and our Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible, don't hesitate to ask them whatever you might desire! Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great stay but a few glitches"

3
13/08/2017

Staff was very friendly but we were handled by about three different people at once whenever we approached front desk, which got confusing as one person would ask a question then another and another and we weren't sure who was helping or how many times to ask a question again. Our room was absolutely incredible except for two things. The door to our balcony wouldn't open but perhaps it wasn't meant to. We could have checked that out with the staff but our stay wasn't intended for lounging in our room but rather exploring Rome. Nonetheless, it would have been nice to have access. The second thing was an absolutely terrible smell of sewage coming from our bathroom drain. It came and went and as I mentioned we were not there long enough to have to complain but this was very off-putting especially during such extreme heat. All in all not a horrible stay and it could have just been our room.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jrs072217, Thank you for having chosen our hotel and for taking the time to describe your experience here. We regret to read that during your stay some of our services were not completely satisfying to you. Most of all, we're sorry that you haven't relied on our Reception Staff so to assist you by assigning another room more suitable to your liking. We are very sorry about that as infact the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible. Since our property host almost 200 rooms and in this period we're fully booked, sometimes may happen that my colleagues are temporary busy, but I can guarantee to you that is a matter of 5 minutes: each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. Let us take this opportunity to inform you that we really appreciate your opinion and we consider them more than useful to continue to offer a quality service. Hoping you'll give us a second chance to welcome you, we look forward to see you! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Weekend stay in Rome"

5
12/08/2017

Newly renovated updated room, great facilities, very comfortable, helpful staff, wonderful breakfast for a minimal fee, full restaurant, free wifi. Location convenient and safe, close to trains and within walking distance to sites, Excellent value without compromising quality and comfort. Exceeded expectations - highly recommend.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Caryn_NY, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about our facilities and services. We are glad to read you have appreciated our location, our breakfast and the Staff's dedication to our clients! We love to welcome people and make them feel at their ease and satisfied. It would be an honor to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great Stay while in Rome"

5
10/08/2017

We finished off our vacation in Italy with 3 nights in Rome. I must say that our stay at Universo was absolutely amazing, starting with the staff especially Ms. Sansone who was very accommodating, friendly and professional. The hotel room was spacious and very clean. We absolutely loved the proximity to all the attractions especially Colosseum, Piazza Navona and Pantheon. We will definitely stay there again when we revisit Rome. I would recommend this hotel to anyone traveling to Rome. Arrivederci Roma until we meet again!!!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear LDN07, Thank you for giving us such a perfect rating and for recommending our hotel to other travelers! We were all happy to read you had a nice stay and we exceeded your expectations. We're especially glad to read that you enjoyed the service provided by our Staff! We will definitely share your compliments with our colleague Amelia, which surely will please her very much. We look forward to welcoming you back soon! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Clean hotel but small rooms"

4
09/08/2017

I stayed in this hotel 4 day in last September... The rooms are very clean, we booked for a 3 separate beds, and the room was very small for three, the position of hotel is really great and you have access to termini in 5 minutes by foot. The staff were great and helpful.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear yatis77, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us. We are delighted that you enjoyed your stay! At the same time, we are sorry that we didn´t meet all your expectations regarding your room; we take this opportunity to inform you that you can always rely on our Reception-Desk to assist you by assigning another room more suitable to your liking and bigger: the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. Hoping to have you soon and again as our guest, please accept our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great room"

5
06/08/2017

Great room! It was spacious and very clean. It was very Americanized which is great for what we are use to. The washroom is spacious and great. It had good amenities. Compared to hotels we have booked in Venice and Florence, this one is the most spacious and clean. Very convenient to everything as it is close to the train station.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear tina c, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always a pleasure for us! We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"1st stay in Rome"

4
06/08/2017

I booked Rome for my boyfriends birthday present we stayed in the best western universo hotel. Very clean, polite staff & Mohamed was very friendly, happy to help & made good cocktails in the hotel bar. Would recommend the hotel to a friend.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Ellie-may-marriott, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were pleased to read your positive review! This is the result of our strong efforts, made to keep the quality always high. Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleague Mohamed, which surely will please him very much. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Lovely room, shame about the view "

4
04/08/2017

As you would expect from a Best Western Plus. Lovely clean room, easy check in and nice staff. The hotel is ideally situated to access the city. Breakfast is €3 if you book with booking.com. Good choice of food and restocked regularly. Unfortunately for me a view is important and we didn't have one.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Carol S, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. Concerning your note upon the view, we're sorry that you haven't relied on our Reception Staff so to assist you by assigning another room more suitable to your liking. We are very sorry about that, as infact the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. It would be a real pleasure hosting you again in future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great location, comfortable hotel and helpful employees"

4
03/08/2017

Stayed here twice, before and after a cruise. Booked the "family room" to house my husband and I, plus our kids ages 12 and 15. This room type was relatively hard to find in Rome (we would instead have had to get two rooms) so we greatly appreciated these room types. They were split level rooms with beds downstairs for kids and upstairs for parents. Both rooms we stayed in had balconies which was very nice. Employees were very helpful and housekeeping staff were very friendly anytime we ran into them. Teenager is a picky eater and their room service offerings fit our needs really well given this situation. Would defintely stay here again if we find ourselves needing similar accomodations.

"Amazing weekend!"

5
03/08/2017

My husband, 2 children and I stayed here for 3 nights in July. The hotel had spacious, clean and modern rooms, which, for Rome, was a wonderful surprise. There was plenty of space for the 4 of us and all our luggage. The beds were comfortable (we all slept very well) and the bathroom was spacious and clean. The breakfast was excellent and provided my son (who has allergies) enough safe options. Hotel Universo, is close enough to all the sites and you can get around easily from this location. Amelia Sansone supported our group and went above and beyond to give our family (as we stayed with extended family as well) the best possible service. I highly recommend this hotel for anyone who is visiting Rome.

"Family weekend in Rome "

5
31/07/2017

Stayed in hotel Universo with my husband and 2 children on a very hot weekend in Rome! We had a family room which was perfect, lovely and spacious and modern, spotless, and cool. Every need was catered for and the beds were really comfortable. Staff were friendly helpful and attentive. Buffet breakfast was super loads of choices excellent food and plenty of tables. The hotel itself is in an ideal Location. I can highly recommend a stay in this hotel. I have stayed here about 4 times over the last 14 years and time and time again they do not disappoint, standards are consistently high.

"Awesome Hotel"

5
31/07/2017

We stayed here this July. What an awesome hotel with spacious rooms, modern and clean. Staff was friendly and very attentive. We could no get over the spaciousness of the rooms for Rome and a family of 4 this was a big plus. Special thanks to Ms. Sansone who made our group stay that much more enjoyable and comfortable. Very refreshing to see people go that extra mile. Again we highly recommend this hotel.

"Family Trip"

5
29/07/2017

We stayed at the Best Western Hotel Universo July 22 to 24. Our experience will be unforgettable. The staff was amazing, the rooms were clean and spacious, breakfast was great there was stuff that my nephew with a peanut & tree nut allergy could eat. A special thanks to Amelia Sansone who went the extra mile to make sure our stay was fantastic. I definitely would recommend this hotel to everyone. On my next travel to Rome this is the place that I will definitely stay.

"Excellent location and facilities, highly receommended"

5
27/07/2017

We booked a family room for 3 inc breakfast. On arrival we were shown to a Junior Suite, which was fantastic. It allowed some privacy for everyone. Beds were large and very comfortable. Air Con and Wifi were also great. Breakfast had everything you would want, plenty of staff and excellent quality and choice. The main attraction of this hotel is the location, very near the main train station and walking distances from all the sights. If you come out of hotel and turn right, there are many high quality restaurants within 5 - 10 mins walk. We opted for the set menu and were never disappointed, great value and choice.

"Great hotel staff are awesome "

4
26/07/2017

Stayed at the Best Western room was very nice staff very helpful and friendly close to restaurant's and transport. The hotel supplied a smart phone so we had internet wherever we went and free phone calls also had all tourist information loaded to phone as well as find my hotel if we got lost would love to stay again on or next trip from Australia.

"Excellent Location with Comfort"

4
25/07/2017

First, it was very easy to find and walk to this hotel from the Roma Termini station. The staff were all quite friendly and happy to help with my broken Italian. Our room was a corner room on the 6th floor and had a pretty nice view from both sets of windows. I especially like that the hotel gives guests a smartphone to use (with some ads that proved worthwhile!) while traversing the city so we did not need to buy an Italian SIM to keep up with maps and translators. And to end, the breakfasts were pretty good with a decent variety of foods for all tastes.

"Great Hotel- Great Staff"

4
25/07/2017

The hotel staff at the hotel were very nice except for one person who was very rude to my husband at 1am in the night when our AC in the room was not working. however the next day the morning staff upgraded us to a junior suite in the hotel. The room was great and spacious- excellent for families. The location was good- very close to Rome Termini station we walked from there. There are lots of restaurants and bars around the area. 20 min walk to the Collosseum and Trevi Fountain. Mini Mart right across the street for water and daily supplies. Good Location

"Family sightseeing trip"

4
25/07/2017

We stayed for 7 nights here and generally found the hotel and room to be comfortable. We had a double and a single room for the 3 of us. Both our rooms were on the 7th floor. There are 3 lifts, though only the front lobby one was big enough for 3 with luggage. Checking in was stress free and straight forward. The single was very small and dark. The bed was comfortable enough for a single. The double room was just big enough, any smaller would have been a struggle for 2 adults. The bed, 2 singles together, was comfortable and made-up daily if requested. The bathroom, shower only, was a good size and had everything needed, however we had to request clean towels one day has none were put in by maids even though they took the used ones. Coffee and milk weren't replenished everyday in the room. The mini fridge in the room was too small so only had a few items in it. Satellite TV in the room only had CNN and BBC World News in English. Though there were plenty of Italian, German and French channels. The air con was excellent Breakfast: staff were great, very attentive and polite. The choice of warm fayre - not hot-was limited and to be quite honest was not to my liking. However the selection of cereals, breads, cheeses and cold cuts was really good. Plenty of fruit juices and coffee with warm milk. The bar is tiny, though I never saw many people using it. Service was good. We used the restaurant one evening for dinner. The service was good and the food was lovely, though the menu is rather limited. Location: just a stones throw from the central rail and bus stations - Termini - this hotel is well placed for tourists. The streets around this area are quite quiet and relatively clean, however Rome is not a clean city. There are plenty of restaurants close by and each has English speaking staff. All the main attractions of Rome are within 1/2 hours walk, though the condition of the pavements and roads make for slow going. We booked passes for transport and entry in to the top attractions which made life easier.

"A Great Hotel!!"

5
20/07/2017

Great location. Great room. Amazing front desk staff and a great breakfast. Love this place. Second time here. The bed is really comfortable and the location is perfect for all the sights in Rome. Food is good and the service throughout the hotel is very very good.

"Lovely hotel perfect situation"

5
19/07/2017

We spent 4 nights here, July 17. Terrific hotel 5 mins from termini. Walking distance of Trevi, Spanish steps, Colloseum, Pantheon etc. Terrific places to eat within 5 min walk. Hotel itself, nothing too much trouble for staff. Wonderful decor, rooms comfortable, free wifi, free mobile phone whilst in hotel, free international calls to eu countries. Air con room a must, certainly at this time of year. We booked in January well in advance. 4 nights in Rome for 380eu an absolute bargain.

"Clean and Friendly"

4
17/07/2017

We were booked here with a tour group. The staff was very friendly and helpful. The restaurant food was very good. Breakfast was fantastic. We ate in the lower level restaurant and there was champagne, variety of food and relaxing music with dimmer lighting. What a great way to start the day! Our room was clean and comfortable. My only negative was the location. It was near the train station, but a distance from the tourist sites. We would probably stay here again!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Dawn C, Thank you for having chosen our hotel and for sharing your experience! We were all happy to read you had a nice stay and we exceeded your expectations. Concerning your note upon hotel location, we take this opportunity to specify that our area is well linked with main touristic places in Rome: there's two metro stations both of them 5 minutes walking, Termini railway station is very close (as you have already mentioned before) which is also a terminal and where you can find a lot of buses able to carry you in every part of historical center; for example the bus n°64 carries you to piazza Venezia (very close to the Coliseum!), Campo de Fiori, Via del Corso, Castel Sant'Angelo, piazza Navona and, in the end, to the Vatican. It would be a honor to host you again in future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great hotel in Rome"

4
14/07/2017

With so many hotels to choose from in Rome, we were spoilt for choice but this hotel was recommended and we were not disappointed. We were travelling as a family with two children. The room was clean, well appointed and had enough space for us all - we knew that rooms are not large in Rome, but this was fine and very good value for this location. We all liked the breakfast choices, especially the children. Location is also excellent, close to the train and not far to walk to many attractions. We are happy to recommend the BW Universo, it was a great find.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Smurf999, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. It was flattering for us to read that you have been totally satisfied by your accomodation, by our breakfast and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"nice break"

5
13/07/2017

After 9 days with lots of walking in cities and museums and usually going to a small European hotel room with a small "closet" shower, it was great to stay at a hotel like we are used to in America. A nice break in our European experience. Fantastic breakfast buffet. Staff were great and very concerned with all of our needs (and wants). Free cell phone in each room to use and take along as a GPS guide around town during the day.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Mick V, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. Thanks for your compliments for our property as well as our team: It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. This is the result of our strong efforts, made to keep the quality always high. The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Nice central hotel."

4
11/07/2017

Nice hotel near many historical sites. Breakfast is good. Rooms are fully equipped and clean. Air conditioning Works well (preferably in heavy July heat). 6 elevators for guest service. There is a single bug, in the very weak stream of water in the shower.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Qirya, First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo! We have taken note of the area where we could improve, and thank you for this constructive feedback: rest assured that we will definitely take it into consideration. We very much look forward to welcoming you back in the future, and assure you that we will provide you with our best service at all times during your stay. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Decent stay in Rome"

3
10/07/2017

This hotel is in a quite good location, not the best but far away from busy streets but close enough to walk to all the major tourist attraction within a 0.5 - 1.5 mile distance going West. Very importantly we chose this hotel because it was close to the central train station so we didn't need to lug our luggage too far away and it's a 4 star hotel. The lobby was clean and compare to many hotels in Rome it looks good. Only reason we gave it only 3 stars is because of the hotel room since we originally requested a junior suite but due to being overbooked they stuck us in a standard room. Seem like many hotels were fully booked the week we were there. Oh well at least they did adjusted our cost accordingly so hotel was still trustworthy of a 4 star hotel. If we had the junior suite, this might be a 4-5 star for us. But all in all the hotel was quite good for 4 days in Rome. Couldn't wait to get home though.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Alan_CL_Wong, Thank you for taking the time to write this review. We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Excellent "

5
10/07/2017

Visited Rome for a few days and used Best Western as I use this hotel chain regularly so knew what to expect and I was not disappointed. This hotel is outstanding. It's air conditioned throughout including the bedrooms. It's very clean and everything is to a high standard. We had an amazing room that was on 2 levels. The bed was comfy, room was very clean. Bathroom was spotless and shower was good. They provided a smart phone free of charge for us to use throughout our stay which was an excellent thought and we found it very useful for getting out and about in Rome. It also allowed you to make free calls to the UK if you needed to. The breakfast was very good with lots of choice from a cooked breakfast to a typical continental one. We were given free complementary snacks when we had a drink in the bar. Overall this hotel was excellent, I would definitely stay here again and would definitely recommend. It was central to Rome and very near the Termini where there was a metro to get you around Rome

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Steph M, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. It was flattering for us to read that you have been totally satisfied of your stay! This is the result of our strong efforts, made to keep the quality always high. The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Good"

4
04/07/2017

Was a good hotel, a great room, perfect service and amazing breakfast. There's a smartphone in the room and was so good to use the maps in the city. The location was a little far from the attractions.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Vivian T, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about our facilities and services. We are very happy to know that everything was to your liking and you enjoyed your stay! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Spacious mezzanine floor room"

4
03/07/2017

When I first entered the hotel, I was quite dissappointed with the look of the lobby, it was quite small for a four star hotel and in need of redecoration. But when I went up to the room, it was quite modern, spacious and has mezzanine floor. The bathroom was quite huge with separate toilet. Breakfast was good and they even had warm milk to go with coffee. Roma Termini was about 5 mins walk away. There is a convenient store accross the hotel and plenty of restaurants around the corners. My suggestion, the staff on the reception could be a little friendlier. After almost 20 hours of flights, it would be nice to see some smiling faces.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear LaraRoyale, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us. We are glad to hear that you had a relaxing stay and enjoyed the amazing service! We regret to read that some of our services were not up to your expectations, and we will share your words to the concerned departments: we have taken note of the areas where we could improve, and thank you for this constructive feedback. Rest assured that we will definitely take them into a great consideration. We are looking forward to welcoming you back here! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Very nice"

5
02/07/2017

We visited the hotel on March for 3 days. The staff was very friendly and polite. The rooms very clean and the breakfast great. The hotel is in good location and the tram station is very close. Next time in rome we will definetely stay there again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Nefeli A, Thank you for giving us such a perfect rating and for recommending our hotel to other travelers! We were all happy to read you had a nice stay and we exceeded your expectations. We really hope to see you soon! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Adequate room, not good for food"

1
02/07/2017

The room was clean and adequate, although a little cell- like. Had a bath and shower, which was great, plus safe in the room. Breakfast was poor, and the buffet area not in control of staff. Things ran out quickly and many people around small buffet table, grabbing as in a jumble sale. Wouldn't stay there again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Holidaylover098, Thank you for your review and please accept our apologies for the shortfalls encountered during your stay. As you have probably noticed, we host every day an important number of tourists of every nationality and most part of them are international groups. Of course we're sorry in reading that "many people around small buffet table, grabbing as in a jumble sale", most of all because we can not cope with the blame if some people fail to have a kindness and decorum that does not interfere with the stay and wellness of our other guests. Due of this, we experienced some staffing difficulties out of our control and as a result the breakfast service was unfortunately affected. Please be assured that this is not the kind of service we usually give, and are taking measures to prevent this from happening again. We do hope to welcome you back again soon where you will see our usual excellent standards back in place. We would be really glad if you reconsider your opinion about us by giving us another chance to welcome you. I do remain at your complete disposal, please do not hesitate to contact me directly for every query or request you might have. Kindest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Reservation was transfered to another hotel on check in day!!!!!"

1
01/07/2017

Never got to experience the hotel because at check in they told us that the hotel was full. Some of the guests had decided to stay longer and didn't have our room. Management transfered us to another hotel near by!!!! (nothing we could do about it) I had spent a lot of time shopping online for this specific hotel. Time wasted!!!!!! Very disappointed on how they treat clients. They'll probably paste a message by management saying «So sorry....bla bla bla will work to improve our services bla bla...Senior Director....

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Pierre, I've read carefully your words and, on behalf of all the Staff and Management, please accept our deepest apologies for the inconvenience you had during your stay. I perfectly understand your disappointment. Please let us explain that at the last minute a temporary problem occurred, which forced us to upgrade your booking by accommodating you at our sister hotel Best Western Premier Royal Santina**** which has even higher standards being a Premier and it's located in the same area, only 400 mt from the Best Western Plus Hotel Universo (even though you have been transferred by taxi, which was completely on our charge). We are very concerned about our clientele's well been and to ease, at least partially, the trouble caused, an homage of a fresh fruit basket had been placed in your room. We trust in your believing that we did not absolutely wanted to discontent you, and we're so sorry for having wasted your time: of course it wasn't our purpose. Apologizing once more, we would like to grant you our best effort so as such events shall never occur once again in the future. I do remain at your complete disposal, don't hesitate to contact me should you need any additional information. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"June 2017"

4
28/06/2017

Great room and air conditioning, good breakfast with just about everything anyone could want, knowledgeable staff. This was our second stay at this hotel. Good location as it's near many wonderful museums, churches, the metro and the train station. The beds are a little soft but we've had much worse. Be sure to use the safe (small) and locked luggage for large items, one of our kindles was taken.

"Perfect position"

4
25/06/2017

Stayed for 4 nights as part of a group room basic but very comfortable with everything you could need sheets and towels changed every day , breakfast fine eggs a bit overdone but everything else fine staff very friendly and efficient, perfect position for a the wonderful places to visit in this beautiful city

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Bracken777, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Excellent Location & Great Service! "

5
25/06/2017

As a family of seven, we visited Rome for five days and stayed at the Best Western Plus Universo. We were able to walk from Termini Train Station to the hotel in about 10 minutes. Our room had three single beds and the other room had a king and two singles. Room comes equipped with a safe and a mini fridge/ minibar. The bathroom has a large walk-in shower and a nice sized sink. We actually washed and rinsed out our clothes in the sink because it's very hot in Rome and you sweat a lot. The hotel offers breakfast for 3€ per person. There are plenty of tables to sit at and the tables range in size. Breakfast consists of a nice buffet that includes pancakes, hard boiled eggs, bacon, mini hotdogs, scrambled eggs, omelets, cheeses and meats, fruits, cereal, pastries, salads, and toast. There is water, coffee, milk, and a variety of juices. We found it to be well worth the price. The hotel has a great location and is surrounded by multiple restaurants. McDonalds is right across from the Termini Train Station and within walking distance. The hotel is very close to the metro station, probably about a 5-10 minute walk depending on your speed. There is a little pizzeria and a gelato shop on the same block as the hotel. Across the street is a nicer restaurant with prices ranging 10-20€ per meal, plus a service fee. Also across the street is a mini market that sells snacks, cold water, sodas, and souvenirs. We bought 1.5 Liter of Coke for 3.50€. We found the hotel to be very quiet. They provided all the amenities, but they do not provide wash-cloths. Also, there are no ice machines in the hotel or at any other restaurant in the city. All in all, we really enjoyed our stay and would highly recommend this hotel!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Marie W, Thank you for having chosen our hotel and for having shared with other travelers your kind opinion about our facilities and services. We were pleased to read positive comments about our property! This is the result of our strong efforts, made to keep the quality always high. We take this opportunity to inform you that we provide to our guests also a laundry service on request; we're sorry you haven't relied on our Front-Desk! my colleagues would have been more than glad to give you all information about. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great hotel"

4
24/06/2017

A great location close to the Termini metro and rail station. There are some good restaurants close by. The hotel staff is awesome and very helpful. The breakfast is very good with a lot of choices. If I go back to Rome, I will stay here.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear SoCalgw, Thank you for your wonderful comment! We really appreciate your kind words and recommendations. Thanks for your compliments for our property as well as our team: it's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Just what I expect"

5
24/06/2017

We stayed here for 4 nights in June. The hotel was clean, friendly, comfortable. It was exactly right for our stay in Rome. The location was central. The staff were very helpful. The food was good, cannot criticise anything.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Sue B, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time spent with us! We look forward to welcome you back in near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Vacation Stay at Best Western Universe Roma, Italy"

5
22/06/2017

Just finished a Mediterranean and stayed for three nights after at the Bet Western Plus Hotel Universo in Rome. We chose the hotel for its proximity to the Termini and its reviews on Trip Advisor. We were not sorry because it was ideally situated for access to all means of public transportation. Also the dining options locally were outstanding with multiple sidewalk restaurant available within a short walking distance that served excellent food with the pleasant outdoor atmosphere. The hotel staff was extremely cordial and met our every request. We opted to purchase breakfast in the hotel as part of the rate and found the breakfast buffet to be excellent serving both American and European selections. Our room was comfortable and well maintained. If we planned to return to Rome for additional sight seeing I would quickly opt for this hotel.

"Lovely hotel, great location, attentive staff."

5
21/06/2017

We stayed 3 nights as part of a group tour which started in Rome. Our room #516 was spacious and at the rear of the building. Double glazing made sure our room was whisper quiet. Coffee making facilities were a pleasant surprise. We walked to all major attractions and the area feels very safe. Restaurants and hotels are everywhere and it's a short walk to the transport terminus. We would happily stay at this hotel again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Quicker5, Thank you for your wonderful comment! We really appreciate your kind words and recommendations. It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. It would be a pleasure to have the chance to serve you again in the future, and we look forward to welcoming you soon! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Rome hotel"

5
21/06/2017

Fantastic value for your money . Booked via website for 17 people 6 rooms . Some rooms for 3 or 4 persons per room. Spotlessly clean hotel, modern trendy decor, come with breakfast American buffet style. Good quality fresh food with lots of fresh fruits. Coffe ok, cappuccino made to order ok( for some reason it's not as hot as we like but it's like that at outside coffe shop too so mayb an Italian thing) . Waitstaff and hostess very friendly, polite and prompt with all request . Bar staff super nice and helpful. Rooms come w free cell phone for use during stay( we did not use bc we have our own) . Mini fridge in room w water, sodas and liquor. Bathroom very roomy sink and n shower. Bed very comfortable and high quality sheets. Pillow menu to order from too! Great neighborhood with many restaurants n shops close by. Good central location within waking distance to all attractions. Front desk staff super friendly and very helpful. Gave excellent restaurant recommendations and made reservations for our large group! Housekeeping cleaned room room very well. Small complaint did not restock fridge completely daily but only minor complaint here . They brought things within 10 min when called for which is amazing. We have stayed at Marriott, Hyatt, and Starwood properties in US and service is not this good . Highly recommended this quality establishment and amazing group of staff! Would definitely return.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Guest, Thank you so much for your comment! We really appreciate your kind words and recommendations. We are so delighted to know that we have exceeded your expectations, and I will not miss to share your wonderful words with the entire Team, about the professional services you received from them. It is our practice to ensure that our guests get the maximum benefits of the service we offer! This is the result of our strong efforts, made to keep the quality always high. The Management, together with all the employees, works to make every client's holiday a special one to remember. It would be a privilege to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

" Nostalgic already in Rome "

3
19/06/2017

Booked this hotel for fantastic location close to Roma Termini station. Bang in downtown and close to major eating and easy to get around places. The hotel has a drab looking lobby and generally not smiling staff. They never wish you nor offer you a welcome drink or ask how's your day. We got a family room as requested and were disappointed for unhelpful advise on breakfast. They said they've increased breakfast tariff from 1st June though our booking was more than one month in advance. The reception staff said go and check in bar if they will allow old rate. We were so upset we decided to skip the breakfast altogether at hotel and preferred to eat at McDonald's close by which was better any day. We saw better hospitality accorded to Europeans and Americans guests and some kind of bias against Asians ! Room was very comfortable and exceeded expectation but lack of warmth by hotel staff when you spend two nights with family is not appreciated. Never coming back here again. Much better hotels around same area.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Vikas M, Thank you for having chosen our hotel and for sharing your experience here. Please accept our apologies if during your stay some of our services were not completely satisfying to you; most of all, we're sorry to read about your disappointment for the experience with our Staff. Please rest assured that this does not reflect our service standards and that we will follow up the situation with our entire Team. One of our management first goals is to serve all clients with courtesy and professionality and we are constantly focused on it, delivering high-quality hospitality to every guest on every stay, starting from arrival date until departure date. As you have probably noticed, we host an important number of tourists of every nationality and each and everyone of them is very important to us: there's no bias at all, every client has his own demand that we are pleased to satisfy. I've personally forwarded your complaint to our Front-Office Manager, and I can certainly promise that my colleague will take this seriously and deal it internally. Concerning your note upon breakfast rate, we would appreciate it if you could provide us with the registered guest's full name and the staying period via email to [email protected] for our further investigation, since this is a four-star Plus hotel and it's part of the Best Western chain, so we have high standards that must be required. Apologizing once more, I would like to grant you our best effort so as such events shall never occur once again in the future. I do remain at your complete disposal; don't hesitate to contact me should you need any additional information. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Good Hotel in a Convenient Location"

4
19/06/2017

Stayed here twice at the beginning and end of a trip to Italy. The hotel is conveniently located on a quiet street less than a 10-minute walk from the Termini train station, the bus plaza and the metro. The rooms were comfortable and nicely furnished in a modern style, although one room was considerably larger than the other so there can be quite a variation in size. The staff was very friendly and helpful, the free in-room wifi was a plus and the breakfast was quite good. The only real drawback is that the hotel seems to cater to large groups, which can make the breakfast room, elevators and halls a bit noisy and crowded at times. On the whole, though, this is a good value, especially if your plans include travelling by train.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Anonymous621, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time spent with us! We're especially pleased that you enjoyed the service provided by our Staff! Perhaps is the most important and lasting memory of an hotel. We look forward to welcome you back in near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Nice Hotel, good locaton"

3
12/06/2017

This was a business trip and conference held at the hotel. The rooms in the hotel were nicely decorated, clean and well fitted. The staff were generally friendly and helpful. Booking was simple and easy with reasonable communication. The location is excellent. The conference was OK. The following points need to be considered 1. I was very disappointed to find a hotel of this standard using plastic cups: this does not demonstrate good quality of service – I do not expect this at any professionally run event. 2. It is environmentally unacceptable to have the high usage of plastic cups, plastic spoons and polystyrene cups being used and thrown away every day. Invest in mugs and glasses that can be re-used and present a better image. 3. Breakfast and lunch were busy, however staff need to be trained to notice when the cups, saucers, glasses and cutlery run out and to replace these, not just the food. Y

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Julia, First of all I would like to thank you for your kind feedback. It's a pleasure for us to read that you enjoyed our hotel location, our meeting service, cleanliness and, especially, the service provided by our Staff! We are very happy that your stay has gone for the better! However, we inform you that we took note of your words and we have forwarded your comment to the Management, since we constantly work on improving our guests' satisfaction and therefore your feedback, positive or negative, helps us to see our product through the eyes of our guests, and is highly valuable to us. I can guarantee to you that we take care of the environment: it's important to know that, as you probably have noticed during your stay, we are member of Stay For The Planet program, for the protection and preservation of our planet. Let us take this opportunity to inform you that we use eco-friendly recycled and biodegradable plastic cups at our coffee station and in the meeting rooms, respecting the quality and environment certification. We would like also to specify that one of our reasons for having chosen plastic cups instead of standard mugs is due also to security reasons, in order to prevent accidents with broken glass. Of course, our guests' suggestions are always appreciated, and I can assure you that we will take it in a great consideration. Please rest assured that we will make every effort to seek continuous improvement in providing our guests with the best service experience. Once again, thank you for your time and we look forward to welcoming you again soon! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Good Hotel"

4
07/06/2017

Stayed for 4 days recently , we ended up with a junior suite but I was disappointed with the layout in that all the downstairs had was two desk chairs / desk with no comfortable couch to sit , the bed was located upstairs with bathroom on lower level making it difficult if having to use it during the night. the TV was located upstairs also. Given the choice again I would take a standard room as the layout was strange in this suite. The bathroom was great very spacious with a large walk in shower and lovely individual toiletries. A great perk was the free smartphone in room to make free int calls , other hotels take note !! Breakfast was very good with fresh fruit salad / individual yogurt / good coffee / scrambled eggs ( Bacon and sausages awful - pse change ) pasteries very good quality also.. Staff were all very nice , I would recommend this Hotel there are plenty restaurants /bars nearby and it is a lovely safe area with lots of people about as its near Termini station but if visiting again would probably stay nearer the main sights rather than having to take public transport mostly although you can walk to some sights but quite a good walk.. There is a good shopping street at Via Nazionale within 15 min walk with lots of reasonable priced shops..

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear IrishLadyIrl, Thank you for having chosen our hotel and for sharing your experience here! It's always a big satisfaction reading of guests who appreciate our work. We are very happy that your stay has gone for the better, however we take this opportunity to inform you that we took note of your comment and suggestions, in order to make your potential future stay even more pleasant. Please rest assured that we will make every effort to seek continuous improvement in providing our guests with the best service experience. Once again, thank you for your time and we look forward to welcoming you again soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great hotel"

5
07/06/2017

Had an excellent stay at this hotel with my family. 3 adults and 2 toddlers. This was in a great central location. 1 block away from termini station. Great helpful staff with all my needs. Great selection of breakfast. Even when the kids needed milk in the middle of the night. I would definitely stay here again . Thank you

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear tomr180, Thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. Thanks to you for having chosen us! :) It would be an honor to host you again in future. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"excellent stay"

5
06/06/2017

We stayed 5 days participating in a professional meeting. It was everything very good. location near to Termini, taxi from airport and back, staff helpful, breakfast varied, (ask for espresso cafe ),very well connected to the touristic central area. It's take 20- 30 min. to walking to the centre of Rome .Also is located in a safe area .The room was clean with air conditioner.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear alimentar2003, First of all we would like to thank you for having chosen us and for taking the time to share with us your experience here. We were all happy to read you had a nice stay and we exceeded your expectations! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great location "

4
05/06/2017

Great hotel all round. Lovely room, air conditioning easy to work. Very near to the train station and hop on hop off bus which is a great mode of transport around Rome, get to see so much. Only con I would pick on is the breakfast was expensive for what it was.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Guest, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. Concerning your note upon the breakfast, let us take this opportunity to show you our surprise: we offer a respectable assortment of products and we are proud to say that we've got a wide variety of high quality food at the fixed price of 5.00 € per person per day. We have a splendid machine that guests use to prepare pancakes, a selection of fresh jam or Nutella, croissants, eggs, bacon, cakes, espresso/cappuccino (on request to the Staff), american coffee, tea, orange juice, fresh fruit.. etc. For those who have an intolerance to gluten we offer a product series without gluten. An eye for detail even for those who choose to eat vegetarian: tomatoes, mixed salad, carrots, white rice and integral rice etc. Anyway, we really appreciate your opinion and we consider it more than useful to continue to offer a quality service. Hoping you'll give us a second chance to welcome you, we look forward to see you! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Good location, poor service"

2
29/05/2017

The hotel is very conveniently located for transportation, but the hotel service is abysmal. I booked through TripAdvisor partner and pre-paid. Big mistake. The hotel placed me in a horrible closet of a room near the service elevator. I heard drain noises from all of the rooms in that section of the hotel. Many things in the room were not working well, including one of the electrical plugs, the sink drain, the shower nozzle. I reported the problems to the hotel multiple times and they never were fixed. Apparently the hotel believed that the form of my booking allowed them to ignore me, my comfort and my experience. Pathetic, horrible hotel hospitality.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear edelsohn, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us. We are sorry that some of our services were not completely satisfying to you, and I've personally forwarded your complaint to the Front Office Manager. However, we're at guest's complete disposal all the time: for this reason, we're quite surprised in reading that my collegues at Reception Desk didn't change your accomodation when you informed them that the room booked online wasn't up to your expectations. I can assure to you that our first goal is to deliver high-quality hospitality to every guest on every stay, starting from your arrival until your departure. It's important to underline the fact that all of our Team, from the Reception-Desk to Maintenance, work constantly to make all guest's stay a very pleasent one and, if an unexpected happen, it is our custom to solve it as soon as possible. We hope, that during your next visit in Rome, we can welcome you once again at our hotel, to prove that we are really passionate about guest service. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Rooms were decent but didn't have the room we had reserved."

2
27/05/2017

When we checked in they spas signed us to a Jr. Suite which was two stories, one tv upstairs, bathroom downstairs. We told them we had booked a superior with balcony. At first they lied to us and told us they didn't hav rooms with private balconies. Upon showing our confirmation thru Hotels.com which stated it had a private balcony they told us they didn't have any of these rooms available. I was persistent until a manager finally provided us with the room we had originally booked. Overall, the customer service was very lacking during our stay and this was not a convenient location for the sights of Rome. I'd look elsewhere.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear IsItFiveOClock, Thank you for your comment. Please accept our apologies if during your stay some of our services were not completely satisfying. I've personally spoken with the Front Office Manager, who perfectly remember you. It was our intention to offer you a free upgrade in one of our beautiful and two-story Junior Suites wonderfully decorated, equipped with all the best comforts and, most of all, a superior category than the room you booked online, supposing that surely you would appreciate it. Anyway, our Staff at the Front Desk has changed your room when you explained to them your preferences: I think you'll agree with me that the important thing, in my personal opinion, is to resolve complaints positively and in the shortest possible time. The misunderstanding at the Front-Desk perhaps was due to the fact that some of our Junior Suites haven't a large balcony, as the Superior rooms. Sorry for the misunderstanding. Our goal is to deliver high-quality hospitality to every guest on every stay, starting from your arrival until your departure. We hope, that during your next visit in Rome, we can welcome you once again at our hotel to prove that we are really passionate about guest service. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Hotel Universo"

5
27/05/2017

Great location 2 streets from railway station. Very clean and large comfortable bed. We even had a bath which we have only had once before in Rome. Tea and coffee making facilities in room but no spoon, good selection at breakfast as well we always got a table no problem no matter what time.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear dawnsF5107WH, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great Experience, I recommended I would go back to this Hotel!"

4
24/05/2017

This hotel was a surprise, I booked only 1 month before I go, and I loved it, I'm grateful that I was late with booking a Hotel. The Hotel was really close to Termini Station, 2 minutes walking,was easy to find if you have a map of course but the Hotel has a good big sign with "Universo" on the side of the building, it's really easy to find it even from the station at sight. First impression was good, the hotel is modern, with simple and good decor and really bright and clean. The people on front desk was really helpful and nice. We arrived at 11am, and check-in for our room was only available at 2pm so they told us to leave our bags at the hotel, and they gave us an number to control and collect our bag after check-in. At 1:45 we did our check-in and went to our room, was on 7 floor, which was really nice, good lifts. Our room wasn't big but was good, it's Rome, after a day walking you just want a good and comfortable bed to sleep in, not a penthouse to party and walk in, and let me tell you, our mattress was from heaven, or was just us that were exhausted, but I think it was the mattress, was comfortable and soft, was a bless, nice pillows, clean white sheets,Lots of storage for bags and clothes, Big TV, A/C. Bathroom was really good and modern with everything we need, including, shower gel, shampoo, conditioner, body lotion, intimacy gel, was a good surprise, had also a hairdryer. The big surprise was the balcony, we didn't request one, especially this one, of course being on the 7 floor helped but the view was amazing and the balcony was so big, can actually fit 10 people there, was in the corner of Hotel so we had a great view from side to side, with a table and two sunbeds. Everyone at the hotel was really friendly and helpful, Breakfast was good, (for 3 Euros was actually really nice), had everything we wanted, and more, like cakes and nutella, and also a good Cappuccino if you ask the waiter, everyone was really friendly, that's a thing I liked the most. The Hotel was really good, well located, I mean 2 minutes walking to Termini station it's great, has a LOT of restaurants near by, even sports restaurant, fruit kiosks, and a lot of souvenirs stores. I only have good things to say about this Hotel, next time I'm in Rome I'm definitely staying at this Hotel. At check-out, 11am, because was earlier then our flight, only as 6pm we left out bags at the hotel, with no problem, they keep them in a storage with other bags, all individually identified , with a ticket number, so there no mess with the bags. I so recommend this hotel if you want a clean, good , friendly, quiet and calm hotel in your stay in Rome, It was just what we needed!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Travelasap8, Thank you from the bottom of our hearts for having chosen our hotel and for recommending us to other travellers! It was flattering for us to read that you have been totally satisfied by your accomodation, by our services and by the Staff! I'm sure all of my colleagues have been glad to take care of your needs as much as you enjoyed your stay. Our first goal is to deliver high-quality hospitality to every guest on every stay, starting from your arrival until your departure. We really appreciate your compliments and recognition, as it is a great motivating force for us to keep up with the service. It would be a privilege to host you again in future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Very pleasant hotel"

4
24/05/2017

Stayed here with a tour group for 3 days. Good location near the station and within easy walking distance of lots of good restaurants. Metro nearby if you with to visit the area around the Trevi Fountain. Just a fifteen minute walk from the hotel to the Forum and the Colosseum. Reception very helpful. We were in Rm 520 at the back with a view over the street. The room had twin beds quite far apart. There were 2 chairs at a breakfast bar. Tea and coffee making facilities. Other usual facilities were mini-bar, hairdryer, plenty of toiletries. Good air con. Not many power points. Good thick curtains to keep out the light at night. Nice en suite with bath and shower but with a wash basin designed to be away from the wall meaning that items could fall off the back of it. Very nice decor. Very large mirror above one of the twin beds. Spacious room but there was a half wall on a corner which could pose a hazard. Impression was that the room was slightly over designed but very nice all the same. One unusual feature was the provision of a Galaxy smart phone in the room. This was yours to use for the duration of your stay and you could take it out with you if you wished. Very nice bar area with reasonably priced drinks. Restaurant was fine, nice breakfast. Overall this was a very good hotel and well worth thinking about if you are staying in Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear chrisatholly55, First of all we would like to thank you for your good comment about our hotel. We were honored to serve you, client's satisfaction is one of our first aims and we look forward to improve our services more and more. We hope to have you soon as our guest! With our best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Be Careful Taking a Shower"

3
23/05/2017

Overall, the hotel was pretty good. Breakfast was included in the price, and it wasn't too bad. The bathtub/shower, however, were a big problem. The walls of the tub were way too high, making it difficult to step up and into it. I'm 6 feet tall and I had trouble maneuvering my way in. I imagine that it would be even harder for someone shorter than me to climb over and into it. In addition to the height, the width of the tub and shower enclosure was too thin. What I mean by that is that I could not turn around easily once inside and while trying to take a shower. I was very nervous that I would slip and fall into the all-glass, swing-out shower door. If I wanted to take a bath, it was just too small to do so. In short, bathing time was a nightmare for me and my traveling companion. This may be a European thing, though, since our hotel in Paris had an identical shower/tub arrangement. Who were these dangerous bathing arrangements designed for?? Photo is attached.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear NoFabrezePlease, Thank youfor taking the time to review the Best Western Plus Hotel Universo. Please accept our apologies if during your stay some of our services were not completely satisfying. Concerning the bathtube, I've personally forwarded your complaint to our F.O. Manager; we're sorry that you haven't relied on our Front Office Staff so to assist you by assigning another room with a bigger shower: my colleagues are available 24/7 to ensure to our clientele the best and complete service possible. For the next time, please let us know your preferences prior to your arrival, so we can allocate a suitable room for you: phone us or send an e-mail to our friendly Reception Team, and my colleagues will take care of everything! We hope to continue to meet the standards of Best Western and thereby take pride in our membership in that chain. We look forward to a future opportunity to better serve your lodging needs. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Excellent location, close to the Colosseum and the train station."

4
20/05/2017

The room was good, comfortable bed, very neat and clean. Friendly and helpful staff at the front desk and they all speak English. Excellent American or English style breakfast with gluten free options. Walking distance to the train station to continue our trip through Europe by train.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear EuropeFirst , Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Family Trip"

4
19/05/2017

I stayed it here for 1 night with all my family wanted to bring them to Rome and the only reason I chose this hotel is because is close to the heart of the city. At time of reservation I was confirmed that breakfast is included but at check-in front desk told me is not included and that if I want it I have to pay for it...luckily I have kept all my email conversations so I showed it to them and then they said "oh I'm sorry yes it is included" so what was all the hassle that they gave me from the beginning???

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Cristina L, Thank you for choosing our hotel as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us. I have read carefully your comment and, on behalf of my colleagues, please accept our apologies for the inconvenience, due to a simple misunderstanding. We certainly did not want to bother you. We look forward to a future opportunity to better serve your lodging needs! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Excellent Location !"

5
18/05/2017

Stayed here for four nights 8 to 12 May. Excellent location for Rome's historic sites all other than perhaps the Vatican within walking distance. Hotel room was clean and spacious. Could have done with more English TV channels but you don't come to Rome to watch TV ! Staff were excellent , particularly Marco who helped me with language and IT issues. Only ate in the restaurant once but food and service were excellent and not particularly expensive by hotel prices. They even switched the TV over to allow me to watch the Europa League soccer. One minor niggle. Great to have free wifi but the signal from the hotel next door must have been stronger which meant you had to log in frequently Would certainly stay here again if we have the good fortune to return to Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear keithlea2017, First of all we would like to thank you for your good comment about our hotel and for your suggestions. We were honored to serve you, client's satisfaction is one of our first aims and we look forward to improve our services more and more. We hope to have you soon as our guest! With our best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Excellent hotel."

5
17/05/2017

This hotel is located at the centre of the city just walking distance from central station. All major monument are very nearby. You can walk through the road to visit them if you are enthusiasts. Staff is very good. Services just perfect. The best part is manet service. They provide a smartphone free for your stay which becomes a most sought of companion. Dinning services are very good. I likes this hotel very much.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Ravimuskan, Thank you for having chosen BW Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We really appreciate your kind words and recommendations! Thanks for your compliments for our property as well as our team: it's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Convenient and modern hotel with excellent services and amenities"

5
17/05/2017

We stayed here during our 1st night in Rome and again the following week for 1 night after our cruise. It is a short walk to/from the train station, and about a 15-20 minute walk to the Colosseum, Trevi Fountain, Pantheon and about a 45-minute walk to the Vatican. The hotel is very modern inside, the rooms are large enough (especially the suite - thanks BW+HU for the free upgrade on our 2nd stay!). We had a nice balcony on both rooms, the bathrooms are large and have plenty of room. One nice thing about the hotel is that for 3 euro, you get a buffet breakfast, which provides plenty of choices. We would definitely stay at Best Western Plus Hotel Universo.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear NJTH, Thank you for having chosen BW Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were pleased to read positive comments! This is the result of our strong efforts, made to keep the quality always high. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Good Central Location"

4
17/05/2017

My wife and I have just got back from 4 nights B&B at this hotel, on an escorted holiday with Riviera Travel. Well located for the railway station and most of the sights. Bedroom was a decent size for an Italian city centre hotel, with twin beds, and fairly recently refurbished by the look of it. Beds were comfy and room was kept clean. There was some strange "boxing in" on the walls, which I assume was pipes and/or wiring, and I did catch myself on them once or twice - it hurts! Coffee and tea making facility in the room, and a free, easy to operate room safe, with a big lift up door on it which made for good access. Bathroom was modern with a bath and shower over. Toiletries were re-stocked daily. Brighter lighting in the bathroom would have been better. Aircon was also easy to operate. Dining room was a little small for the number of guests staying, and on 2 mornings the staff were overwhelmed with the volumes - tables couldn't be cleared quickly enough, and food constantly ran out.The choices could also be a bit more adventurous for a hotel with 199 rooms [I make that c400 guests]. However, the staff throughout the hotel were friendly at all times and worked hard to make our stay a pleasant one. Would we come again? Probably, for the location alone.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Geoff K, Thank you for choosing us and for taking the time to share your experience here on TripAdvisor. We were honored to serve you, client's satisfaction is one of our first aims and we look forward to improve our services more and more. We hope to have you soon as our guest! With our best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Not impressed"

2
15/05/2017

We booked four nights in this hotel in April 2017. We booked a 'junior suite' at a cost of 1100 euros which is not cheap. Based on the description of the suite we thought we were getting something really nice as it boasted two floors and a seating area. Enter the hotel room door. On the right is a bathroom followed by a wardrobe and two drawers. Opposite the wardrobe is a desk with two chairs. The space between the wardrobe and desk is about four feet. Just past the drawers is a steep staircase leading up to a mezzanine. Within the mezzanine is a bed with two small bedside tables, and a space of about 18 inches either side of the bed. Opposite the bottom of the bed is a desk with a chair, and a gap of about 15 inches between the desk and the bottom of the bed. On the desk is a TV which means you can only watch TV if you lie on the bed. There was no sofa or easy chair in sight and aside from the bathroom, the whole thing was just one room with a mezzanine, not a set of rooms which is what a suite is meant to be. The room was clean but very inconvenient. We had to dress downstairs and navigate the steep stairs during the night to use the toilet. There were also exposed cables above the bed and the fridge had not been restocked as one of the two bottles of water in it was only half full. We didn't use anything out of the fridge. All things considered, this is not a suite in any shape or form, and at 1100 euros for four nights, it is not value for money. Also, most of the so called hot items at breakfast were stone cold and there was a constant shortage of some food items and crockery. Tables were not cleared very quickly although the staff were polite. Won't stay here again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Lynne A, Thank you for taking the time to share your experience with us on TripAdvisor. We are very sorry to read that you didn't enjoy your stay at our hotel. Concerning your room, I regret you have not relied on our Reception Staff, my colleagues would have been pleased to change your accommodation, surely with another Junior Suite room comparing to the one you had. Every client has his own demand that we are pleased to satisfy. I have taken notice of your report about breakfast, and I have personally spoken to the maitre so to avoid such unpleasant situation to occur in the future. As you have probably noticed, we host an important number of tourists of every nationality every day, and sometimes might happen that our service can be affected by a huge group of guests. Please be assured that this is not the kind of service we usually give, and are taking measures to prevent this from happening again. We would be really glad if you could reconsider your opinion about us by giving us another chance to welcome you. We remain at your complete disposal, please do not hesitate to contact me directly for every query or request you might have. Kindest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Fantastic Location"

5
10/05/2017

This hotel is centrally located in Rome. 2 blocks to the central railway station, two blocks to the hop hop off. If you don't mind walking, many sites in walking distance. Numerous restaurants within blocks of the hotel. The hotel itself was very good. Was concerned at first about being next to the elevator, but there was no extra noise associated with this. The noise level of the hotel was low. Picked up as people started moving for the day, as expected. Our room faced the inner yard. No view but I am sure it was quieter than the street view. The decor, size and cleanliness of the room was as expected from the research I did before hand. Beds were firmer than what we are used to. I am a Best Western platinum member and on arrival desk staff stated they upgraded us to a superior room. The superior room was what I booked and prepaid for so no change. I suggest front desk staff be careful in what they state.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear GB S, Thank you for having chosen our hotel and for sharing your experience here! It's always a big satisfaction reading of guests who appreciate our work. We are very happy that your stay has gone for the better, however we take this opportunity to inform you that we took note of your comment, in order to make your potential future stay even more pleasant. It would be a real pleasure hosting you again in future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great Hotel!!"

4
09/05/2017

My husband and I just returned from Rome earlier this month. We were quite skeptical in staying in an "Italian hotel" or boutique hotels cause we knew it is much different than the US. We thought we were safe with booking a Best Western since it's a little familiar to us. Best decision we could of made! When we arrived late to the hotel late that night, we were not impressed with our room. We were immediately given another option in which we more than satisfied. The hotel staff is accommodating and very friendly. The breakfast buffet was really good for 3 euros. The staff assisted with tours and transportation and every room was equipped with a smart phone. I HIGHLY suggest utilizing the phone, it really does help as you know the streets in Rome are quite confusing. The location is literally walking distance from Rome Termini and all the major sites. We even left to Capri and decided to make another booking with the hotel. They made it very easy and even gave us a discount for returning with an even better room. The staff spoke English and made the stay very comfortable! We would definitely stay again!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear shawna002017, Thank you for your wonderful comment! We really appreciate your kind words and recommendations. Thanks for your compliments for our property as well as our team: It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. It would be a privilege to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Hotel near the main train station (Termini), good breakfast, big rooms (for Italian hotels)"

4
04/05/2017

small hotel with large and clean rooms, minibar and safe in the room available, friendly and English speaking staff at check in counter,fast check in / out, You will hear the traffic during the night but not very loud; very good breakfast buffet with a lot of choices, 5min walking distance to the station Termini,

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear KnieRe72, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Not 4 star."

2
03/05/2017

To start of with it looks like a nice hotel, then you check in but they couldn't find my reservation, I then had to spend time trying to sort it out myself even though I had the correct documents, you don't go on holiday to sit inside on the phone to someone. Then when it did get sorted we was given our room key, I had booked a superior room with a king bed, on all the pictures it looked like they come with a big window and a view, even a balcony, but instead we were given a room that looked like a standard room with a view of all the air conditioning, we kept the curtains closed because of all the pipes outside, but apparently it was right the right room. It was tiny. Then the plug sockets did not work, they would flicker on and off, it was definitely nothing to do with our adapters because the phone they provided wouldn't even charge, we went and complained, they didn't offer us another room just said they would get an engineer out the following day, come back the following day to the sockets still not working. It is in a good location but many other hotels around I would prefer to try next time.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Courtney S, Thank you for having chosen our hotel and for sharing your experience here. Please accept our apologies if during your stay some of our services were not completely satisfying. We would appreciate it if you could provide us with the registered guest's full name and the staying period via e-mail for our further investigation, since through your words we weren't able to understand exactly what happened during your stay. This is a four-star Plus hotel and it's part of the Best Western chain, so we have high standards that must be required. We really appreciate your opinion, that we consider useful to continue to offer a quality service. We really hope you'll give us a second chance and that we welcome you soon and again as our guests. We Look forward to hearing from you. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Highly recommendable Hotel "

5
03/05/2017

Was looking for a hotel in Rome for 2 nights before boarding our cruise that was located within walking distance to the Termini Station ( arriving with the Leonardo from the Airport and taking a train again to the Civitavecchia Port ) and also Rome's Old City . The Hotel Universo was just that with a very easy maneuverable website allowing for booking and check in and all of it at a reasonable price. Even better for us after I found out we could use our AirMiles . I give it a full 5 stars ; great location, very, very friendly and attentive staff, clean rooms, large modern bathroom, comfortable beds, excellent breakfast at € 3.00 per person. That was our best stay at an Best Western so far. On our next trip to Rome ( which is for sure because 2 1/2 are just not enough for this City ) we are sure to book again. A big Thank You to the staff.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Foto928, Thank you for having chosen BW Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Not worth the price"

3
01/05/2017

We booked a Junior Suite online this looked superb with a 2 floor room quoted as living space downstairs and bedroom upstairs. In truth this was not an accurate description. Looking at the size of the room floor area someone has had the bright idea of using the room height and putting in a mezzanine floor. Downstairs was a bathroom, wardrobe and a desk with 2 chairs. only 2 drawers. The stairs were steep and there was a glass partition wall which meant the handrail was only one sided. I think that this hotel needs to look up the term suite of rooms. The dictionary quotes "a set of connected rooms, especially in a hotel: " this was not a suite at all. 1100 euros for four nights was daylight robbery for this room. Had this been a proper sitting room with a TV and sofas or easy chairs then this would be more like a suite. Also having to come down 11 steep stairs in the middle of the night for the loo was not really acceptable. If it had been a proper upstairs with a bathroom and a bedroom then this would have been worth the money. In addition to all of this there were cables joined together with electricians tape above the bed and everything else was very dated. The room was clean and the public areas of the hotel were fine. Last sore point, Breakfast the so called hot food wasn't and there were quite often shortages of food items. I would not recommend this hotel to you it is very average and not cheap.

"Decent Budget Option Near Main Train Station"

3
28/04/2017

Looking at accommodation in Rome was a little intimidating especially trying to balance budget and location. This hotel ended up being the choice mainly on budget. Overall it worked, but if I could find something a little better in a different neighbourhood I would opt for that. The hotel was about 5-7 minutes walking from Termini which made it really convenient. That said, the neighbourhood was not the nicest in Rome despite being able to walk to a lot of the sites in 30 minutes or less. The hotel dated, the room is small, and was tight quarters for the two of us each in our twin bed. Stay here knowing the room is habitable and the location decent and convenient, but only as a plan b. If you have a different plan a, choose that.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear William H, Thank you for sharing your impressions about our hotel. Our apologies if during your stay some of our services were not completely satisfying. Concerning your comment, we take this opportunity to inform you that our structure has been recently renovated, as we have just renovating many areas of the hotel to meet the higher standards of guest's expectations; so we're quite surprised in reading your words. We're sorry that you haven't relied on our Reception staff so to assist you by assigning another room more suitable to your liking: the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. For what concerns the area where we sit, near the main train station, I can grant you that it has improved very much in terms of security, infact the area is well controlled by the police (and our hotel have also private security service). We would be really glad if you could reconsider your opinion about us by giving us another chance to welcome you. I do remain at your complete disposal, please do not hesitate to contact me directly for every request you might have. Kindest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Wonderful Room"

5
26/04/2017

My husband and I had the pleasure of staying at the Universo for our wedding anniversary. Upon arrival we were greeted by the front desk, in which we were informed that our room was ready for checking. This rarely happens at 9:00am, once checked in we headed for breakfast which was a delicious continental breakfast with different selection of pastries, hot and cold means.... very delicious!! Our room had a beautiful view of the city of Rome with a lovely balcony and spacious bathroom and bedroom. We truly enjoyed our stay at the Universo.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear CarlaJ1977, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest, and we take this opportunity to wish you once again an happy wedding anniversary! :) With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great hotel close to Termini station"

5
25/04/2017

We really liked this hotel, it's big, it's clean, it has nice and professional staff, it's just great. And that counts for the breakfast too, it's really nice. The only downside is that the Internet disconnected itself every now and then. But we will sure be back next time in Rome.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear Håkan C, Thank you for your wonderful comment! We really appreciate your kind words and recommendation. Thanks for your compliments for our property as well as our team: It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Small room, but nice"

4
25/04/2017

Small, but clean room with a balcony on the fourth floor. Nothing fancy, but pretty comfortable. Really only room for one suitcase and no storage at all in bathroom. It was nice to have a refrigerator and instant espresso or tea. Hotel breakfast was excellent. There was always seating available, even when crowded, and staff did a good job of replenishing. Eggs, bacon, fresh fruit, ample coffee, and assorted rolls were all appreciated. Easy checkin and checkout services. Very nice location just a short walk from Termini station-- doable even with luggage.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear maryf55, Thank you for having chosen BW Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were glad to know that your stay in our hotel has been pleasant! Concerning your room, we're sorry that you didn't give the chance to our Reception Staff to change your accommodation, in case it didn't meet your needs. Each and everyone of our guests is important to us, and our goal is to make their stay cozy and comfortable. Let us take this opportunity to inform you that we really appreciate your opinion and we consider them more than useful to continue to offer a quality service. Hoping you'll give us a second chance to welcome you, we look forward to see you! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Ideal hotel"

5
17/04/2017

Hotel is a short walk from termini train station which is 40 minutes journey from Fiumicino airport . It's also a good hotel for sight seeing which is walking distance .The hotel staff are very friendly and helpful giving you maps and directions . Rooms are clean and comfortable hotel restaurant and bar is perfect for breakfast and evening meal at a reasonable price .we used the hotel universo in April 2017 we will definitely return and also recommend the hotel to friends and family

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear Stewarts44, Thank you for your wonderful comment! We really appreciate your kind words and recommendations. Thanks for your compliments for our property as well as our team: It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"A great stay"

4
16/04/2017

My husband, teenage daughter and I stayed at this motel for three nights. The motel staff were fantastic. Very helpful with great personalities. The room was tight, with a double (two singles together) and a seperate single, however it was clean, well resourced with towels, accessories etc as well as a fridge. The motel itself is close to Termini Station, which was ideal for us. It was also within walking distance to many of the major tourist attractions. I wouldn't recommend eating in the Restaurant for dinner, there are ample other options within walking distance. Breakfast was plentiful, although the pancake machine was not working.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear mmhaeusler, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay, especially our Staff and cleanliness! We are very happy that your stay has gone for the better, however we take this opportunity to inform you that our property is not a Motel (namely Motor - Hotel), since we offer several services, is centrally located, is part of the Best Western International chain, and isn't for a short-term stay. Once again, thank you for your time and we look forward to welcoming you again soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Charged for King Size Bed but got Twin Beds"

1
11/04/2017

I decided to treat myself to this self-declared 'Upscale' Hotel and ordered a King Size Bed. After dropping off my bags I went out for an exhausting full day of touring. Only much later did I realize the bed was not a King but two twins put together with a sheet. They kept opening throughout the night so I had a restless evening and eventually just stayed on one of the twins. The concierge was more embarrassed than apologetic and only after a critical review on another site did I get an email apology, yet no partial refund for the inferior room. I have been frequenting Best Western for years and this was the worst experience. Other negative qualities about this hotel: Got a smoking room after requesting non-smoking, only one person working the check-in counter which made for a lengthy wait and the 'bar' is not a separate area but just part of the restaurant.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear Lorne, Thank you for taking the time to write a review about the accommodation you received at our hotel. We're deeply concerned that we didn't meet your expectations. Having said that, I take this opportunity to underline what I've already wrote to you by e-mail: the price of a King room and a Twin Room is exactly the same, as well as the category; for this reason, the refund isn't obligatory. I'm sure that my colleagues at Front-Desk would have been more than pleased to satisfy your needs changing your room with another one, since each of our guests is important to us and our goal is to make their stay cozy and comfortable. I must underline the fact that our Reception is available 24/7, from the moment you wrote me that you didn't want to call the Reception Desk when you noticed the twin beds instead of a king bed. We're sorry if you didn't liked your stay at our hotel, but all of these inconvenience could have been prevented if you'd gave the chance to my collegues to assist you. We're here to make your stay great and confortable, so don't hesitate to ask whatever you might desire. Our hotel is strongly customer-oriented, in order to provide an high quality standard service, day by day. We look forward to a future opportunity to better serve your lodging needs. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Friendly, clean and helpful staff. "

4
08/04/2017

My friend and I stayed at the Best Western Universo in Rome recently. The location was a 15 minute walk to the coliseum a 2 minute walk to the National Museum. Great location! We experienced a pleasant stay and a helpful staff. The gentlemen at the front desk were especially helpful with booking tours. ( I can't remember their names but they were on duty April 5th- 11th). They took a special interest in making us comfortable in the suite that we booked. Mohamed, in the bar was fun and accommodating without being intrusive. Very friendly- Mohamed asked "how was your day?" and seemed genuinely interested in sharing his insights of Rome. We looked forward to our nightcap each evening. The room had an upstairs and downstairs with a bathroom downstairs and a king sized bed upstairs. The couch was too little to sleep on downstairs. The room also has a pot that boils water, but we never used it. We bought a 3 euro breakfast every morning. Coffee, eggs, cheese, bread, fruit. A nice way to start your morning. The bathroom sink was a pedestal. We would have preferred more counter space but everything was clean. We would stay here again.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear ClaireDenise2013, Thank you for having chosen Best Western Plus Hotel Universo e and for sharing with other travellers your kind opinion about our facilities and services. We really appreciate your kind words and recommendations! It's always a great satisfaction for us to know that you had a great and comfortable stay: it means that we made a good job. We're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleague Mohamed, which surely will please him very much. We do not only take in consideration the quality, but also the professionalism of the employees and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Our oasis in Rome"

5
03/04/2017

Rome's train system is limited and I frequently book close to Termini station to provide more options. I also collect BW rewards so tend to book there first where possible. Hotel Universo covered both options so booked with confidence. Took the train to Termini from Fiumicino and a short walk later, checked in. Quick and easy we were in our room in moments. Complimentary upgrade to the junior suite provided a two level room, ample space and huge bathroom. Also included was a complimentary cell phone to use around town during our stay. We made use of the business office, free wifi, fitness room and €3 breakfast. Clean and helpful no problem with English and fast checkout to our airport transfer ended a wonderful stay in the eternal city.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear 09stephen1970, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims. It would be a pleasure to host you again in future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Great hotel, very friendly staff."

4
01/04/2017

We stayed here on a 3 day visit to Rome. It is close to the main train station and we walked to the colosseum from here although it takes about 30 - 40 mins. The hotel itself is a very good base for sight seeing. You can get tour buses and the metro from the Termini just a 5 min walk away. It is very good value for money.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear May154, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Not bad at all!"

4
27/03/2017

The hotel is very close to Termini station. A calm street but wit several nice restaurants in the area. However, also the hotel restaurant is very good with nice food and drinks at reasonable prices. The rooms are spacious and well equipt. The only minus is the wooden floor in the shower. Staff is friendly. Good hotel for meetings.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear EmmChrist, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time spent with us! We look forward to welcome you back in near future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Great central hotel"

4
27/11/2016

Stayed as family 2 adults and 2 teens in family suite. Large double and sofa bed. Kids said sofa bed was not that comfy but ours was!. Large walk in shower. Good quality toiletries supplied and replaced daily. Centrally located near Termini station, bus station and metro. 30 euros for 30min ride from Ciampino airport for 4 with 4 cases in taxi - don't let them charge you more as its a set fare from the airport to within the city wall. They will try though - just stand firm and quote this government ruling! Hotel as clean and well kept. Staff friendly and helpful. Full breakfast was good quality and plentiful. tea and coffee in room. Served evening meals but didn't have. Lots a lovely places to eat near the hotel and throughout the city to suit all budgets Free WIFI and computer room where you can print out - good for boarding passes. Would return and recommend.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear anne67gourock, Thank you for having chosen us and for recommending our hotel to other travellers! We're grateful for your review and we were honored to serve you: client's satisfaction is one of our first aims. We look forward to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Nice Hotel"

4
20/11/2016

Nice room with VERY modern plumbing fixtures. Functional with good location. The breakfast buffet was a nice surprise: nice rolls, pastry--cappuccino. Nice selection of salami and cheeses. There were several large tour groups and the buffet was replenished.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear onegadfly101, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time with us! It would be a pleasure to host you again in future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Fresh & Updated"

5
19/11/2016

This hotel was a refreshing change compared to other hotels in the immediate area. It has been recently updated and freshened up. I booked a single room but was given a double room at check-in ! My room was on the 7th floor and had a very nice large balcony with a table and 2 chairs. The bathroom was big and didn't have a tub, only a shower but that was OK with me. The room was furnished very nicely with a double bed, a nice sized TV, closet and safe. It was extremely clean and comfortable. The breakfast buffet was 3 euros and was great ! Also included was a steam room and sauna on the lower level. This is a hard to find amenity in a hotel of this price. Customer service staff was very courteous at check-in and was very helpful in suggesting routing to the sites. It is a 5-7 minute walk from the Termini train station which makes it nice. I was 100 percent satisfied with this hotel/staff. I will return to this location on future visits to Rome. Thank you to the staff !!

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear William A, Thank you for giving us a perfect rating and for recommending our hotel to other travellers! I'm sure our entire hotel Staff has been glad to take care of your needs as much as you enjoyed your stay. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Long weekend in Rome"

4
15/11/2016

We chose this as it is close to the train station which had Ciampino airport shuttle bus link to the airport, plus all attractions we wanted to see were in walking distance of the hotel. I recommend making sure you leave plenty of time to catch the shuttle back to the airport, it was very unclear where to get the ticket or the bus stop and the whole process was absolute chaos. The hotel has contactless key cards and ours didn't work the first 3 attempts, we had to keep going back to reception for help but they didn't come with us to tell us how it worked or check the problem. We seemed an inconvenience that it wouldn't work and had to ask for help several times. Also, the next day we asked a man at reception (the same man at when the key broke incidentally) for an iron, ironing board and shaving kit to be delivered to our room as it says in their welcome pack they provide these services for free. The man didn't look at me and kept talking to his colleague then said to me yea I'll send the stuff (as in why are still here), bit of a rude attitude, don't think he listened to me at all. Then they still hadn't arrived after 24 hours so I asked again (as different man this time) and they were delivered within 5 minutes. The room and bathroom were clean, very comfortable bed with memory foam mattress with a pillow menu. Shower had a good pressure and was nice quality. Good sized towels and plenty of soaps, shampoos etc. TV only had 1 English channel but we didn't go to Rome to watch English TV! Breakfast was €3 per person a day and lgood quality and selection. The location, cleanliness and comfort of this hotel are excellent, just some unfriendly staff but most of them were great and really helpful

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear Sami F, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay, especially our rooms, breakfast and cleanliness! We are very happy that your stay has gone for the better, however we take this opportunity to inform you that we took note of your clarification, in order to make your potential future stay even more pleasant. We regret to hear that some of our facilities were not up to your expectations and we will share them with the concerned departments for further improvement. Once again, thank you for your time and we look forward to welcoming you again soon. With our warmest regards, Roberta Assistant Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"When in Rome, our new home away from home"

5
13/11/2016

The BW Hotel Universo was affordable, lovely and conveniently located. It was an easy stroll along a couple of friendly shop and restaurant-lined blocks to one of Rome's must-see's, the basilica, Santa Maria Maggiore.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear cnor2016, Thank you for having chosen our hotel and for sharing your experience here! We were all happy to hear you had a nice stay and we exceeded your expectations. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! Warmest regards, Roberta Assistant Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Right near it all"

4
11/11/2016

Excellent property in a great location, the rooms are well furnished and of a good size, good buffet breakfast, with the only drawback being the hotel staff being true to Italian style of arrogance and rudeness, an exception to this was the young lady at breakfast reception and the guy that operated the bar, with the front desk reception staff being extremely surly and unwilling to assist with directions etc.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear Trina G, Thank you for choosing our hotel as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are glad to hear that you had a relaxing stay and enjoyed our services! We regret to hear that some of our facilities were not up to your expectations and we will share them with the concerned departments for further improvement. We really appreciate your opinion, that we consider useful to improve us. We really hope you'll give us a second chance and that we welcome you soon and again as our guests. With our warmest regards, Roberta Assistant Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Best Western"

2
09/11/2016

Awful hotel for the money paid. Original room was terribly small and the shower door didn't close properly and leaked. We were moved to a better room the next day upon complaining. Breakfast awful free for all. Whatever time we went there was always stuff lacking. No glasses, no coffee, no forks etc etc. Staff shrugged and went back to replacing stuff randomly. Better management and job delegation would have helped. Generally found breakfast attendants to be rude and unhelpful. No English speaking staff on reception in the night. Tea, coffee provided in rooms but little of it. Wouldn't recommend for the money paid, would look elsewhere. Paid the same for much better.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear akathiotisr, Thank you for having chosen our hotel and for sharing your experience here. Please accept our apologies if during your stay some of our services were not completely satisfying. Concerning the breakfast, as you have probably noticed, we host an important number of tourists of every nationality and each and everyone of them is very important to us. During high season, in particular days when we are fully booked, a temporary lack of food on the breakfast buffet might occur. Nonetheless I can guarantee you that is a matter of just few minutes, infact our Staff is trained to take care quickly of the replenishment. Furthermore, we're quite surprised in reading your words on our Reception Staff, just because we can guarantee to you that all of our employes speak english. However, thank you for giving us your opinion, this will help us to improve, as we consider it useful to continue to offer a quality service. We really hope you'll give us a second chance and that we welcome you soon and again as our guests. With our warmest regards, Roberta Assistant Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Excellent choice"

5
09/11/2016

Good relation quality/price. Confortable rooms and nice restaurant service (specially Marco and Momo). Cental location near termini (metro,bus,train) and some touristic atractions(termas diocleciano, museums) that you can go by foot.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear igomez83 , Thank you for choosing Best Western Plus Hotel Universo and for sharing your experience with us. It's a big pleasure for us to know you've been fully satisfied of your stay! Customer care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleagues Marco and Momo, which surely will please them very much. We really hope to see you soon! Best regards, Roberta Assistant Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"10 Days At this Hotel...Very Comfortable!"

4
06/11/2016

I visited Rome as part of a graduate study program, and we were headquartered at this hotel. My room was small but comfortable and serviceable. The morning breakfasts were excellent, and the room service was very prompt. The hotel is very close to Termini and a number of nice restaurants and sights. The maid service was thorough and happy to give extra towels and attention. The AC worked well--a bonus in Rome in July. I did have an issue with a leaky shower, but it was resolved. The hotel can be noisy; I could hear everything that went on in the hallways. Overall, recommended!!

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear 10acmel, Thank you for giving us a good rating and for recommending our hotel to other travellers! I'm sure our entire Hotel Staff has been glad to take care of your needs as much as you enjoyed your stay. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Assistant Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"GREAT STAY"

4
02/11/2016

Stayed here in june 2016. Great place to stay close to main train station 5 min walk. same distance to hop on hop off bus.Rooms are very comfortable . If you like a bit of excerise ask for a energy room [it contains a excerise bike.Staff freindly and helpful.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear downey4123, First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travellers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Assistant Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"A good Hotel"

4
31/10/2016

I was travelling with Globus and this was the hotel from which we started our tour.I was given a fabulous room with a king size bed and a single. What was surprising about my room was I had two bathrooms. Both were finished in travertine and very well appointed. One bathroom had a bath with a shower and the other had two overhead showers. There were two toilets and a bidet. The bed was comfortable and the pillows were the right height for me. I did experience the rocking from the earthquake but it didn't last long and the hotel survived. A good buffet breakfast was provided and the food was hot and edible. It was also close to other cafes. All in all it was and good and comfortable stay.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear didel11, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to write your review here on TripAdvisor. It's a big pleasure for us to know you've been fully satisfied of your stay! Concerning the earthquake, definitely has been a new experience for us shared with our guests! :D fortunately it was not a big deal. We are looking forward to welcome you back soon! With our warmest regards, Roberta Assistant Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"An OK stay in Rome"

3
30/10/2016

We stayed here for one night post our MED cruise in October 2016. The Hotel is in a good location within Walking distance to most of the good sights and spots. Some parts are under renovation at the moment. So what did I like: - The Hotel had excellent Free WiFi which is a massive plus. - The Room was large with a very well kitted out bathroom I found the reception staff to be a little unfriendly at check in but thereafter they seemed to cheer up :) The Room was quite modern and large but also felt quite cold and not very welcoming. We didn't eat the breakfast as we got up too late so unfortunately cannot comment on that.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear Jonathan H, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay and we really hope to see you soon! With our warmest regards, Roberta Assistant Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Charming and Quaint"

4
28/10/2016

This is a very beautiful but simple hotel. It's very old school but modernize enough to keep up the times. The loft / elevator is nice to see but is old and slow so pack your patience. The rooms are roomy and comfortable. The windows open fully so be careful if you have children. Breakfast is delicious and a nice variety. The location can't be beat, it's central to everything. I walked to the Coliseum, if you're a walker and get excited to get your "steps in" you can walk there.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear Guest, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always very gratifying for us. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Assistant Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Great break"

5
26/10/2016

Stayed recently at the Best Western for a hectic four day sightseeing trip in Rome. The hotel was very clean, room with balcony very relaxing and well soundproofed which appears to be a must with Rome traffic. The hotel was conveniently located for the majority of the sights on our bucket list.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear Nigel1310, Thank you for choosing Best Western Plus Hotel Universo and for sharing your experience with us. It's a big pleasure for us to know you've been fully satisfied of your stay! We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims. It would be a pleasure to host you again in future! With our warmest regards, Roberta Assistant Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Best as the name "

4
25/10/2016

Ideally located near railway station few minutes walk really good spacious room With clean bathroom Staff was friendly and helpful Breakfast was good lobby area bright and spacious lounge facility avaliable Good location for Indian travelling because of few Indian restaurant in walking distance

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear Kawoor, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always very gratifying for us. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Assistant Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"great location"

5
23/10/2016

Hotel location is tops - walking distance to Via Nazionale, Rome Termini, Basilicas, Trevi fountain..Room very adequate, clean and refreshingly modern. Not all room sizes are the same but bed mattress and pillow quality excellet in the diferent types of room I stayed in - a Single and a Triple room. Top floor rooms are mini but you have a walk out balcony / patio with chairs and a great panoramic view of the city. This is my third time this year,, last stay this month was with my group and everyone was happy with the facilities, reception, breakfast bufffet spread. Free internet and printing service at the lobby makes it convenient to do paper work like check in and boarding passes. Would definitely stay again and bring my groups here

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear Lyna T, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims. It would be a big pleasure to host you again in future! With our warmest regards, Roberta Assistant Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Comfortable Week Stay"

4
18/10/2016

I stayed here for a week during my study abroad experience. The one complaint I would have is that the staff wasn't the most friendly, but that obviously isn't going to be the case for everyone and something that can be overlooked. Although we were in a standard room that had yet to be updated, it was very comfortable for myself and three other ladies (comfortable for a movie night with five more ladies as well!). The breakfast was very good with a large selection of food. I used two different train stations nearby to travel to Florence and the airport which was totally doable even with two pieces of large luggage.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear Kelsey N, First of all we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travellers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Hotel Universo! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"An honest review of our 4 night stay/ this was a guided tour booking not ours."

3
16/10/2016

Our 2nd floor room looked out into a void where you could see the workings of the air conditioning plant and very little else, very little natural light, if you looked up with your head close to the glass you could roughly see what the weather was. Room tidy and clean, very good bed, bathroom clean . The shower leaked under the door, thankfully most of it soaked up into the mat, the toilet seat came off !! but it just clicked back on after a little investigation. Restaurant was a little confusing, ate in on first night, not that impressed. Breakfast was a free for all, it was good food and well presented just not organised, needs to have a rethink. It was hectic as so many wanted to make an early start, some people left their manners at home, and the crockery kept running out as did the seating. Overall it was a good clean hotel with polite,well trained staff, very well positioned for anyone wanting to stay in Rome. But I would not use again, probably because I have stayed in so many and use them as a measure to what to expect from a 4 star city hotel.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear SoCal145, Thank you for having chosen our hotel and for sharing your experience here. Please accept our apologies if during your stay some of our services were not completely satisfying to you. As you have probably noticed, we host an important number of tourists of every nationality and each and everyone of them is very important to us. Thank you for giving us your opinion on the breakfast. This will help us to improve the service. We would be really glad if you could reconsider your opinion about us by giving us another chance to welcome you. We remain at your complete disposal, please do not hesitate to contact us directly for every query or request you might have. With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Relaxing End to Our Tour of Italy"

5
14/10/2016

We stayed here as our final stop before heading home after 4 weeks in Italy. The location near the train station makes it the ideal place to base for your Rome excursion. Put your walking shoes on and you can easily get to all of the sites in Rome or walk to the train station and take the Metro. The hotel staff are excellent with expertise to recommend tours and eating places. The in-house restaurant was good and the breakfast one of the best hotel breakfasts that we had on this trip. This is our second visit here and if we were to come back to Rome I would book a third time.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear Sharon B, Thank you for having chosen Best Western Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were all happy to read you had a nice stay and we exceeded your expectations, once again! We're especially pleased that you enjoyed the service provided by our Staff! Perhaps is the most important and lasting memory of an hotel. We look forward to welcome you back in near future. With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Pleasant stay"

4
14/10/2016

We stayed at this hotel for 3 nights and 4 days. The staff were helpful and the breakfast had good variety. Our room was small but modern and clean with a balcony overlooking the street which we liked very much. There was free wifi which was pretty fast. The hotel is centrally located, only a 5 minute walk to the termini station (starting point for hop on hop off tours) and within easy reach to the city's main attractions. Also there are so many shops n restaurants around the corner. We have no complaints about this hotel, would return for our next visit to Rome.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear Inakshi W, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always very gratifying for us. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome

"Holiday break"

5
12/10/2016

We have just returned from a 3 day break in Rome and stayed at the BW Roscoli Universo. We must say it was one of the best breaks we have had and must compliment the staff for given us a great break. All the staff were ever so helpful with even the least request. Miss Roberta and Miss Sabina from Customer service must get a special mention for making our 35th wedding anniversary break one to remember. I would have no problem recommending this hotel for a break. It was only 5 mins walk from Termini station and has a wonderful buffet breakfast.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Dear Brian and Clare Martin, First of all we would like to thank you for having chosen Best Western Hotel Universo and for sharing your experience with other travellers. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims. Personally, I am really thankful for your nice words! :) It's a big pleasure for us to know you've been fully satisfied of your stay and that you appreciated all of our services provided. It would be a honor to host you again in future. With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Great location, comfortable"

5
12/10/2016

Spent two nights here on business. The room was extremely comfortable with very nice accommodations. Breakfast buffet was abundant with fruits, meats, eggs, breads, etc. I ordered a decaf cappuccino one morning with soy milk and it was undrinkable. I greatly appreciated the vicinity to the train station with the underground supermarket and the new supermarket also nearby on Via Cavour. There is a refrigerator in the room for perishables.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear ForeignStaffing, First of all we would like to thank you for your good comment about our hotel. We were honored to serve you, client's satisfaction is one of our first aims and we look forward to improve our services more and more. We hope to have you soon as our guest! With our best regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Nice Hotel, Great Location"

4
05/10/2016

The hotel is welcoming. Stayed here with a group tour. Rooms were nice and clean. Bathrooms were big. We had two rooms. The smaller room had a stall shower with a zero threshold. Had to put towels down to stop water from flooding out. Saw this issue from other rooms as well. Need to direct shower head towards wall. Great location, nice restaurants nearby. Breakfast in hotel was good.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear admcfamily, Thank you for having chosen our hotel and for sharing your experience here. We were all happy to hear you had a nice stay and we exceeded your expectations! We hope to see you soon! Warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Great location, modern hotel"

4
04/10/2016

The whole hotel has recently been refurbished and it really is very smart and modern. Travelling as part of a group tour and a single, but tour operator specified double for single use so had a great corner, duel aspect room on first floor (126). Plenty of room to spread out with very comfortable king sized bed. So nice to have effective lighting provided unlike many hotel rooms which always seem dark despite all lights being turned on. All lighting is concealed and furniture very modern with large screen TV. but only English channel worth watching was the regular BBC World News. However many international channels to choose from. Bathroom a decent size with good sized walk in shower (no bath) fitted with 'rain' shower head and large towels provided. Free wifi seemed fairly fast and only needed an email address to login. We had breakfast all days (large continental type buffet with small selection of hot dishes) and one included evening meal. Waiting staff very good and friendly especially Mohammed! Location only 5 minutes walk from the main Railway Station - Roma Termini - and plenty of other sights within an easy walk (for those who don't mind walking a mile or so). Lots of assorted restaurants within a few steps of front door.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear PeterHillsLewes, Thank you for choosing Best Western Hotel Universo and for sharing your experience with us. It's a big pleasure for us to know you've been fully satisfied of your stay! Customer care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleague Mohammed, which surely will please him very much. We really hope to see you soon! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome

"Good hotel, good location."

5
02/10/2016

Last hotel on the tour of Italy (Sept 2016) lovely double bed, really comfy and slept well every night. good bathroom, had a big shower with a built-in seat, was one of those with lots of jets but I never used them just the normal shower. Mini bar in the room was the same price as the bar in the hotel so not a rip-off. Outside smoking area on the 8th floor which was nice and saved standing outside the front of the hotel. Breakfast was very nice, plenty of choice and the coffee was good, staff are friendly and helpful. I don't know why but I felt really comfortable in this hotel and there was nothing that i did not like about it, I would stay there again if I went to Rome. I was up early most morning and there is a lot to see nearby within walking distance whilst it is quiet :-)

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear lolpursey, Thank you from the deepest of our heart for this kind review! We're really grateful for your words. Reading about our guests' satisfaction is always very gratifying for us. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome.

"Location is great"

4
02/10/2016

Just arrived back from a 3 night stay in a suite on the 2nd floor. Nice big room with balcony but a few niggles. Tv downstairs didnt work most of the time as the aerial was broken, the shower leaked a lot over the floor and a chair was broken. That said, the bed was the comfiest I've slept in in a hotel, anywhere. The location is also fantastic. You can walk to just about anywhere, which we did and my feet have still not forgiven me! Breakfast was basic continental fair but the pancake maker was a nice touch. We ordered a taxi back to the airport and a nice black Mercedes turned up. Still €48 but a much nicer ride than the one when we arrived. We made it from the airport to hotel in about 30 mins. The driver was a nutter and quite frankly, the Italians are really scary drivers. There appear to be no road rules. Just be very careful when using zebra crossings. It appears cars dont actually have to stop for you!!! Rome is beautiful. Make sure you take comfy shoes for walking in and enjoy it.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Blingbailey, Thank you for having chosen our hotel and for sharing your experience here. We are glad that your stay has gone for the better! however we took note of your clarification, in order to make your potential future stay even more pleasant. We take this opportunity to inform you that our Reception is always available to make our clients happy, so don't hesitate to advise them about any inconvenience you might have during your stay: every client has his own demand that we are pleased to satisfy. With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Vacation "

3
29/09/2016

Stayed there for one night before boarding a cruise ship. Small room but pleasant. Apparently it is a popular hotel for that same reason with many others. Some little shops and restaurants close by. Everything has multiple steps and ramps and unlevel features to the sidewalks and walking. Vendors bother you trying to sell their wares quite often. Lots of smokers. Very congested. Interesting but would not stay again.

"Book a 7th floor room"

4
27/09/2016

We stayed at this Hotel for 2 nights on a GRJ tour. we had taken the option of an upgrade and we were glad we did. The room was excellent and had a little balcony with seats that looked at over the Rome rooftops

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear robinring, Thank you for having chosen our hotel and for sharing your experience here! We were all glad to hear you had a nice stay and we exceeded your expectations. We really hope to see you soon! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Excellent Updated Hotel by Termini"

5
26/09/2016

The Universo is an older hotel in walking distance of the Termini area which has been fully renovated. It has excellent staff with friendly service from long term employees especially Michele at the front desk and Aldo at the breakfast buffet which is well worth the money.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear 2morrows, Thank you for choosing Best Western Hotel Universo and for sharing your experience with us. It's a big pleasure for us to know you've been fully satisfied of your stay. Customer care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleagues Michele and Aldo, which surely will please them very much. We really hope to see you soon! Best regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Convenient to Roma Termini, very comfortable bed!"

4
19/09/2016

Less than a 10 minute walk from Termini on well-lit streets. Clean hotel and extremely comfortable beds - they have a pillow menu! Shower also had great water pressure (we were on the 5th floor) and stable temperature. Only stayed one night but it met all of our needs.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear CBwanderings, First of all we would like to thank you for having chosen us for your stay here in Rome and for sharing your experience with other travellers. We are very happy to know that everything was to your liking and that you enjoy your stay in Best Western Hotel Universo and its fantastic location! We really hope to see you back soon! Kindest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Comfortable and Convenient"

4
18/09/2016

Booked through an agent specialising in disabled friendly hotels. Approx. 1hr taxi ride from the airport Fiumicino (note.... Rome has set taxi prices to the airport of 48 euros currently). We found all the hotel staff, from cleaners to head waiter (Marco and his hard working team) to be extremely professional, polite and friendly, with the exception of Rosario on reception, which was a shame. We checked out and except for telling me how much hotel tax I had to pay, he didn't even say thanks or goodbye. Room was spacious and always clean. There are 3 lifts, which our wheelchair fit into. The lift goes to - 1 where there is a small gym, a small sauna and small steam room. Unfortunately there were a couple of steps to sauna/steam room and the hotel couldn't put in a ramp. I wasn't aware that there still were smoking / non smoking rooms as some had a no smoking sign on the door. Ours didn't and there was an ashtray next to the bed (although there was a notice referring you to somewhere in the hotel you could smoke) but still, there was a faint smell of smoke in the room. If you want a non smoking room it may be worth asking for one (even if you are told they are all non smoking). Rooms have a balcony, which was nice but we didn't use it (which we now regret!) . Rooms have air-conditioning, a free room safe and TV with BBC news channel. There is a mini bar and a hair dryer but no iron (the hotel offers a dry cleaning service). The bathroom had a walk-in shower but the sink was not at wheelchair level and (as we have found in most hotels), the mirror was above head height making it difficult for the person using a wheelchair to see what they are doing (brushing teeth /shaving etc.) There is a full length mirror on the back of the bathroom door. There are two ramps down to breakfast but you will need to assist the person in the wheelchair as these ramps are too steep for the wheelchair user to navigate alone. There is a good selection for breakfast comprising cereals, fruit, pancakes, croissants, hams, cheese, breads, salads, cake and hot food such as scrambled eggs, bacon and small sausages. Tea, coffee, fruit juices and water are all available. The hotel is situated approx 5 min walk from the main station, Termini, which is handy when taking the bus home as it can be a little confusing regarding where to catch a bus / get off at first. We found the bus drivers to be really helpful with our wheelchair and most have ramps to get on / off. A one way bus ticket in Rome cost 1.50 euros.... Never really understood the system here as you have to use a ticket you buy within 100 mins of buying it. You have to validate the ticket when you get on by inserting into a ticket machine on the bus. However, most busses are packed to the brim and no-one can get to them. A lot of them are also broken. This has resulted in hardly anyone (except for the tourists) actually paying for a ticket. We never saw any ticket controllers and the drivers didn't seem bothered :) The ticket can be used on either the bus or subway. An all day bus/metro ticket cost 7 euros which can be useful but we bought one and only used it twice (to get to the Vatican and then back to the hotel). The rest of the time we strolled around and then only bought a ticket back to the hotel as we were so tired by the nd of the day. A handful of metro stations have lifts but not the main ones. Good luck getting onto a train during peak times as you are crammed in like sardines! Take care for pickpockets as the crowded public transport system makes you an ideal target. There are lots of nice restaurants close to the hotel. It's worth checking them out and ask them if their chef is Italian if you really do want an authentic tasting meal. Be careful when ordering to check what is included. There is normally an additional cover charge / table tax per person. Also, if you ask for additional veg, you may be charged. We ordered a carbonara, which was 9 euros, but asked for additional mushrooms and were charged an additional 9 euros. Bus 64 goes to the Vatican from Termini. Take a good pair of comfortable walking shoes with you whatever you do. Your feet will really thank you! There are a few concerts showing close by. We saw one in a church, which comprised a quintet playing Vivaldi's The Four Seasons and a woman singing a sort of cantata, which was very enjoyable. Most of the streets are cobbled and therefore were quite bumpy so if the wheelchair user suffers from any type of nerve related pain, this may be an issue at times. Some coasters may get stuck in between the cobbles causing the chair to jolt. I think we will look out for plumper, air-filled tyres for our next visit. Don't be surprised when you check out when you are presented with a bill as you have to pay a hotel tax for each person per night (6 euros pppn), which is quite usual in Italy. Of course we saw as much of the sites as possible. I now require extensive pampering of my feet! We had a great stay and would recommend this hotel for location and comfort.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear TheElkandOwlett, First of all, we would like to thank you for your detailed and nice review and for sharing with other travellers your kind opinion about our facilities and services! :) We are very happy that your stay has gone for the better, however we take this opportunity to inform you that we took note of your clarifications, in order to make your potential future stay even more pleasant. Concerning our colleague Rosario's attitude we're deeply sorry, and we will share your words with the concerned department for further improvement. It would be a honor to have the chance to host you once again, here at Best Western Hotel Universo. With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Excellent hotel when exploring Rome City Centre"

5
12/09/2016

This hotel was a great spot located in central Rome. A 2 minute walk to the train station and close to all tourist destinations. We booked the family suite which included a loft bedroom. Modern decor. Enough room for a family of 4. Loved our balcony!!! Wonderful to sit out at night and watch the night life. Excellent breakfast as well!

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Wendy H, First of all we would like to thank you for having chosen Best Western Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We're grateful for these kind words. It's always a big gratification reading guest's satisfaction. We take the opportunity to inform you that has been a honor welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Great hotel in a great location. "

5
10/09/2016

As a family of four, two adults and two kids, we found this hotel to be great. Our stay was for three nights. Great location as you can catch the metro from the airport and it's only a five minute walk. The hop on hop off buses are a five minute walk also. Reception staff were fantastic on check in and during our stay. We had a slight issue with our room and the reception staff went above and beyond to accommodate. Breakfast buffet isn't anything to flash but there is enough variety to enjoy. Cereal, toast, cake, pastries, juices, eggs, bacon and tea/coffee. Would highly recommend this hotel.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear ZTFwse, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay, especially our hotel location and cleanliness. It would be a honor hosting you again in future. With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Peace and confort in the eternal city"

4
10/09/2016

A nice place to stay in the busy city of roma. You will refresh in the coziness of your room and if you still have energy you can spend it in the sport center or just soak in the sauna. The rooms are really cosy the bathroom are designed and the breakfast awesome.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Regis B, Thank you for having chosen Best Western Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time with us! It's always a big gratification to read that we exceeded your expectations. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"You expect a certain level from a suite and this fell short"

2
09/09/2016

We booked a junior suite for our week in Rome paying a little extra for a once in a lifetime trip. Sadly we had to ask to move rooms as the "sofa" offered with these rooms aren't in every room. We ended up seeing three suites and none were the size of the pictures on the website. That was a let down. There is very little storage in the rooms,we had a wardrobe with 6 hangers and 1 drawer. Not exactly useful for a week long trip for two. Also of the three rooms we saw only one had any form of balcony,of which this one was about a foot wide and not any use at all. The others just had windows. The "hydroshowers" also appear to be hit and miss with the rooms. The suites just feel like they could use a bit of investment and getting a bit tatty around the edges. The one thing they get right though is the bed. It was fantastically comfy. For the money you may as well get a normal room. Breakfast was ok at best. It's cheap but it becomes clear when you see the quality. It'll do you just fine as there isn't a great deal of choice locally. The hot plates are fairly pointless as no one closes them so the bacon, eggs and sausage are all cold. The good thing is the pancake maker. Saved the day for me. The location is great being so close to Termini meaning getting around the city is very easy. The gym is small and when going to find it,don't worry if the lift looks like it's taking you to a store room,it seems that corridor is used for storing chairs for the conference rooms. Reception staff didn't really explain anything to us when checking in other than where our room was,could have been a better welcome than that. The odd smile wouldn't go a miss. For over €200 a night you expect better.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear 191rusticus, Thank you for sharing your impressions about our hotel. Our apologies if during your stay some of our services were not completely satisfying. We really appreciate your advice, that we consider useful to continue to offer a quality service. We really hope you'll give us a second chance and that we welcome you soon and again as our guests. With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Great room nice staff"

4
07/09/2016

I had a very nice room in the 7th floor, wide room king size bed, very well equipped, the hotel is very well located 10 to 20 minutes walking from so many attractions in center of Rome, very close to bus and train stations, breakfast buffet is nice with a lot of varieties, hotel staff are nice and friendly most of the time, English language is not the preferred one for most of the hotel staff

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Minayounan, First of all, we would like to thank you for your good comment about our hotel. We were honored to serve you, client's satisfaction is one of our first aims and we look forward to improve our services more and more. With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome.

"Nice location"

4
30/08/2016

Every thing was ok , you can walk to train station we had been there for four nights the breakfast was nice and staff also helpful the view of our room was toward the inner court that is nothing and the only thing was house keeping , they didn't clean the room completely. Thete is a nice pizza just in front of hotel.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear pardis a, Thank you for choosing us for your recent vacation and for rating us so positively on TripAdvisor. We are happy to read that you had a relaxing stay and that enjoyed our facilities. We regret that some of our services were not up to your expectations, and we will share your words with the concerned departments, for further improvement. We are looking forward to welcome you back during your next trip! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"It's ok but not great. I give it 3 stars"

3
29/08/2016

They gave us a king size bed that is actually 2 single beds connected to each other and they keep on sliding away forming a gap between them. Which is very annoying and not comfy. When you shower the hot water pressure goes down quickly. Makes the shower very unpleasant. The stairs are very squeaky as you walk from the bedroom down the toilet. Aircon is very noisy. The toilet is not that clean. The staff are very friendly and the breakfast is nice. The area is convenient. Wifi is very quick. The room is spacious and it have a small balcony which is nice.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Alain N, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are very happy that your stay has gone for the better, however we take this opportunity to inform you that we took note of your clarification, in order to make your potential future stay even more pleasant. Please rest assured that we will make every effort to seek continuous improvement in providing our guests with the best service experience. Once again, thank you for your time and we look forward to welcoming you again soon. Warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Very good"

4
27/08/2016

We stayed in this hotel 7 nights. It was very good and the lobby was exceptionally nice. Breakfast was great with a large assortment of international foods. Staff were friendly and polite. Very good for the price.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Lamia M, Thank you for choosing our hotel as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay and we really hope to see you soon and again here at Best Western Hotel Universo! Warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Visit to rome"

4
26/08/2016

Good location since hotel is near restuarants and souvenir shops. You can just walk to the basilica of mary major and to th central train station which makes it more convenient to transfer location anywhere in rome. There was no parking space though and internet was relatively slow. Good value for money when visiting rome.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Eric M, Thank you for taking the time to write this review through TripAdvisor. We were glad to know that your stay at our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Excellent location"

5
25/08/2016

Stayed here for 3 nights. The room was excellent as it was spacious and clean with a good bathroom. Good location to the station and lots of restaurants near by. The breakfasts are good and don't forget to ask for proper coffee which is included.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear John G, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay, especially our hotel location and cleanliness. We hope to have you soon as our guest! With our best regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Roma Universo"

5
24/08/2016

This hotel is a keeper! Minutes walk from the train station, excellent service, clean/modern rooms. My wife and I visit Rome often and will be stay there again! Excellent breakfast buffet also, one of the most complete we've seen and we're very frequent and seasoned travelers.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear mystarch, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims. It would be a real pleasure to host you again in future! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Good Hotel and fairly priced."

4
24/08/2016

This was the first time we were visiting Rome. We booked a Quadruple room and was quite pleased with what we got. The downside was that the Double beds were two single beds together and this made it really uncomfy. We specifically asked for a quite room. The hotel is at a very prime location and this is one of the reasons why we chose this particular hotel. The breakfast was good..nothing fancy but the usual cold meats, bread etc. If asked if i would ever stay here again...i would definitely say yes.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear MichellenVijay, Thank you for comment and for taking the time to share your recent experience with us on TripAdvisor. We sincerely appreciate your kind words regarding the hotel and the team. Once again, thank you for your time and we look forward to welcoming you back soon! Warmest regards, Roberta Assistant Guest Relations Best Western Hotel Universo Roscioli Hotels Group – Rome

"Great Stay in Best Western Hotel Universo Rome"

4
24/08/2016

We were 3 couples and they alloted us best possible rooms to make our 4 night stay from 18th to 22nd July 2016. The staff at front office and at restaurant where we had our daily buffet breakfast were very cooperative and helped us in all manner. Though our sightseeing tours were pre-booked as and when we required assistance to reconfirm the same, front office executives always helped us with smile. The hotel is very centrally located and also near to Indian restaurant at a walking distance. The railway station is also very near. We strongly recommend the hotel as it is value for money with lavish spread of breakfast.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Anand S, Thank you so much for your kind comment and for taking the time to share your experience with us on TripAdvisor. We are glad to read you have appreciated our location and the Staff's dedication to our clients! We love to welcome people and make them feel at their ease and satisfied. It would be an honor to have the chance to serve you again in the future. Arrivederci! Warmest regards, Roberta Assistant Guest Relations Best Western Hotel Universo Roscioli Hotels Group – Rome

"Convenient location"

4
23/08/2016

Great location for our last night in Rome - 5min walk to train station and airport train. Good sized hotel room, clean and comfy bed. Check in was rediculously slow - half an hour! Didn't get to try breakfast as there was lots of noise in the adjoining room (some sort of maintenance or construction) and our son freaked out, so we had to leave before we could try anything! We were still charged. All in all, good value and good location for what we needed, but wouldn't want to stay here too long.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear majainaus, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. Our apologies if during your stay some of our services were not completely satisfying. Concerning the little note on "lots of noise in the adjoining room", we're deeply sorry for the inconvenience. Thank you so much for having remarked this to us, we will share this information with the concerned departments for further improvement; We will say to our workmen to avoid working during the breakfast hours, but we take this opportunity to underline that this renovations are necessary for us to continue to offer the best quality service to our guests, making our places even more confortable and enjoyable. Hoping to have you soon and again as our guest, please accept our best regards. Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Not quite a 4 star experience "

3
23/08/2016

The hotel itself is conveniently located and the buffet breakfast offers a variety of fresh cold meat, breads, pastry and even a diy pancake machine. Our room was clean, though at times smelled a bit musty. The corridors tended to smell like sewage which wasn't pleasent. But air-conditioning and wifi worked well. Just as an fyi, the double beds are two single beds pushed together, makes for a very uncomfy sleep if you tend to move about in the night. I would also suggest that you ask about the view from your room before arriving, especially if booking a standard room. the large steel pipes and machinery outside our window meant we never opened the curtains...have attached a picture below. If you will not be spending much time in the hotel and are planning a short stay, I think this accommodation would suit well.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Sonali W, Thank you for taking the time to share your experience with us on TripAdvisor. Please accept our apologies if during your stay some of our services were not completely satisfying. We would appreciate it if you could provide us with the registered guest's full name, room and the staying period via email to [email protected] for our further investigation, since through this community is impossibile for us to know the details of your reservation. We take this opportunity to remind you that our Reception is available 24h to make our clients happy, so you're always allowed to ask them if it's possible to change the room if it doesn't suits your needs. We take all guest comments very seriously and once again, we apologize for the inconveniences you had on your last stay. We would be really glad if you could reconsider your opinion about us by giving us another chance to welcome you. We remain at your complete disposal, please do not hesitate to contact us directly for every query or request you might have. With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Great hotel at a great price"

4
16/08/2016

My wife and I started our honeymoon in Rome and decided to stay here. We mentioned that it was our honeymoon and they immediately upgraded us to a room with a balcony...beautiful especially for relaxing in the morning. Room is a little small - couldn't open both our suitcases at the same time. Bathroom was also small but functional. Breakfast was very good as well...overall, for the price, great choice.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear mattdiba, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay! We take this opportunity to inform you that we can boast to have several rooms type, some of them very comfortable and big. Please contact our structure for any information, we would be glad to give you all details about. Once again, thank you for your time and... congratulations for your wedding! :) We look forward to welcoming you back soon! Warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Great stay in Rome"

4
15/08/2016

We made a long weekend visit during easter and got a top floor room with balcony at good price. Views over rooftops to remember. Clean and quiet. We liked everything. We even got breakfast included though we didn't order it at booking (third party agency), thanks to the cool guys at the reception. Warmly recomended.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear instantserendipity, Thank you for having chosen Best Western Hotel Universo and for sharing your experience here! It's always a big satisfaction reading of guests who appreciate our work. We're grateful for your comments about our hotel and we were honored to serve you; client's satisfaction is one of our first aims and we look forward to improve our services more and more. We really hope to have you soon and again as our guest! With our best regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Stay Here in Rome!"

5
13/08/2016

European BW hotels are upscale and centrally located. The Universo is no exception. Located near the main train station (Roma Termini), the Universo is within walking distance (less than 2 miles) to the Coliseum and St. peter's Basilica. The breakfast is included and very good. On par with a cruise ship buffet breakfast attended to by white jacketed waiters, this buffet will save you tons of money. Plus, the hotel itself is inexpensive. The rooms are modern and very well kept. We'd go back without hesitation.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear PhilliesFan097, Thank you for your wonderful comment! We really appreciate your kind words and recommendations. Thanks for your compliments for our property as well as our team: It's always a big satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Great place"

5
12/08/2016

We recently had a few days at the Best Western Universo Hotel in Roma. This is our second visit to the hotel and were not disappointed. The service was great, room was really lovely and breakfast was really great.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Juxiek, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims. It would be a real pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Sadly checking out today"

5
08/08/2016

So far this is the 6th & best hotel we have stayed in, in the past 3 weeks. Comfy, decent sized room, big bathroom with a bidet (if you like that kinda thing). Air conditioning is great for hot Rome summers! The staff are friendly, checkin took a little while, but not too bad. They also helped us book a Segway Tour around Rome (best way to see Rome in a day). Breakfast was great (scrambled eggs could have been better), but you have most things you could want to eat. There are also tonnes of restaurants within a stones throw. Will definitely stay here again, if we return to Rome in the future. My only slight complaint is the elevator is amaziling slow!

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Mel83B, Thank you for your kind comment. We are glad to read you have appreciated our location and the staff's dedication to our clients! We love to welcome people and make them feel at their ease and satisfied. It would be an honor to have the chance to serve you again in the future. Arrivederci! Warmest regards, Roberta Guest Relations Best Western Hotel Universo Roscioli Hotels Group – Rome

"Good place close to Termini"

4
07/08/2016

This hotel is very close to Termini Station, making it easy to visit everywhere in Rome or Vatican. Prices are not high, service is very good - we ordered some bottles of water from our room and they got there in a couple of minutes. I could consider returning to that place, for sure.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear LeoMoraes, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We sincerely appreciate your kind words regarding the hotel and the team. Once again, thank you for your time and we look forward to welcoming you back soon! Warmest regards, Roberta Assistant Guest Relations Best Western Hotel Universo Roscioli Hotels Group – Rome

"A great base for sightseeing Roma! "

4
06/08/2016

This hotel is great for those wanting a central base for sightseeing. A 5 minute walk to termini metro station if you don't want to walk. I'd suggest walking though as it was only 15 minutes to the colosseum and trevi fountain with all of its bars, restaurants and shops. Our room was comfy and kept beautifully clean. The aircon worked really well too which was a plus. Personally it was the best bed I've ever slept in outside of the UK! Perfect for relaxing after a busy day out in the hot Italian sun. The breakfast was plentiful and tasty. There was always something to eat. The pastries were delicious. You will be fine if you don't expect a full English breakfast every morning. Staff were so lovely and always willing to help us out when we needed it. The only negatives are that the room needed a slight repaint and the shower sealing properly because it did leak all over the floor. Our room (627) was quite noisy as it was the first room on the corridor. But it wasn't an issue and we slept well most nights. All in all it was a fantastic experience. Thank you Hotel Universo for making our holiday really enjoyable.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Hgrant-smith, Thank you for having chosen Best Western Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are so glad to know that you enjoyed your stay at our hotel and that the services were as you expected! Being up to the level of your expectations or exceeding it is the main goal of serving our hotel guests, which we are proud that it has been achieved during your stay. We really hope to see you soon! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"A Nice hotel in the Center "

4
03/08/2016

We spent the weekend at this hotel, and We were returning guests. In the middel of "everything" , you find Metro, buses and the Termini which connects you to Fiumicino AirPort with trains taking 30 min WTO times an hour. The straff was helpful and swift, the hotel offers a lovprice breakfast.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Kjell B, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay, especially our hotel location and the service provided by our staff. We really hope to welcoming you soon and again here! Warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"good location"

5
01/08/2016

the hotel is located near Termini metro station, bus station and Hop on Hop off green bus station number 1, very clean and very safe, we left money and passports on the bed, nothing was missing, the Nazionale street is too close, 100 feet, the best shopping place in Rome

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear moufid b, Thank you for having chosen Best Western Hotel Universo and for sharing with other travellers on TripAdvisor your kind opinion about our facilities and services. We were honored to serve you, client's satisfaction is one of our first aims and we are so delighted reading that you enjoyed your stay with us! We really hope to have you soon and again as our guests. With our best regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Good Value/Good Location"

4
26/07/2016

Spent three nights here with my family, six year old and 10 year old included. Overall we were happy with the hotel, with it's good location and helpful staff. However, when making the reservation I was under the impression that we were getting a family room (pull out bed) and separate bed room, in other words I thought 2 rooms so the kids would be in one, while mom and dad could be in the other, as described in the reservation. Unfortunately, we were all in one room that when the pullout bed was extended made for some difficulty getting by it to the bathroom. Nice place, great location and great start to the days with breakfast, but the rooms for four are tight as expected in Europe, but the description made the room sound larger than reality.

"Average hotel"

3
25/07/2016

I stayed 3 nights in this hotel. Adv.: Clean room, clean bathroom, good housekeeping, great location close to many attractions, great wifi( very strong signal and speed). Disadv.: Sooo Narrow small room, elevator so slow and small, breakfast no variety, no good room views, employees don't smile, TV boring, weak hair dryer.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear DrSalama N, Thank you for having chosen Best Western Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. Our apologies if during your stay some of our services were not completely satisfying. Regard to your note on the room, we are sorry but we take this opportunity to remind you that our Reception is available 24h to assure to our guests the best stay, so you are always allowed to ask them to verify if it's possible to change your room if it doesn't suits your needs. Thank you for giving us your opinion on the "lack of smile" of our employees: this will help us to improve the service. Concerning the breakfast, we're a little bit surprised in reading this, as we can boast to offer to guests a very rich and intercontinental breakfast with milk, american coffee, espresso, tea, orange juice, pancakes, fruit, eggs, croissants, fresh jam, nutella, cured meats, bread, rice, tomatoes... and so much more! However, we assure you that improving the services offered to our customers is one of our main goals and we really appreciate your words, that we consider useful to continue to offer a quality service. Hoping to have you soon and again as our guest, please accept our best regards. Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Close to Termini Station, Helful Staff and Great Breakfast"

3
25/07/2016

This is a great place to stay if you are planning to use the train and have to be close to the train station for an early trip. This hotel is about 15 minutes from Trevi Fountain, but requires about an 8 Euro cab ride to the Coliseum and Vatican City, and to the areas where you will meet for Segway, e-bike and guided tours. The restaurants near the hotel (there are many street cafes) are decent and good to go to on your first night. We used Best Western certificates for the entire four night stay, which was nice too. PS - if you are elderly or have physical limitations, the tubs are very slippery. You may want to inquire about rooms with not slip or wider tubs

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Jonathan F, Thank you for choosing our hotel as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are so delighted that you enjoyed your stay! We take this opportunity to specify that our area is well linked with main touristic places in Rome (so, fortunately, the cab isn't so essential). There's the metro at 5 minutes walking, Termini train station is very close (as you explained before) and we've got also a lot of buses which stop at via Nazionale (one minute from our structure), that are able to bring you almost in every part of historical center; for example the 64 brings you to piazza Venezia (that is near to the Coliseum!), Campo de Fiori, close to Via del Corso and piazza Navona and, in the end, to the Vatican. Furthermore, we really appreciate your advice that we consider more than useful, but we do inform that we can boast to have also rooms for disabled people: We just need to receive this specification on the reservation, and we will be pleased to satisfy every requirement that our guests might have. We hope to see you very soon here at Best Western Hotel Universo! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Fast Trip to Roma"

5
24/07/2016

Had a great time in Roma. This Hotel in well located next to downtown and the train station. Rooms were very nice and the hotel had a roof top patio so we could enjoy a night cap over looking the city. Very nice.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Bob J, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay, especially our hotel location and our rooms. We really hope to welcoming you again as our guests! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"well situated , modern and clean rooms"

4
21/07/2016

efficient staff at the desk to check in and check out. clean and well equipped room. Impeccable bathrooms. Accessible electrical outlets near the bed. Wifi ok but keeps disconnecting. Breakfast was not up to what was expected. We had terrible coffee at the buffet, before realizing we could order cappucinos from the staff. The fruit salad had flies around.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear travellingparty, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are glad to read that you had a relaxing stay and that you enjoyed our services! However, we regret to hear that some of our facilities were not up to your expectations: We have taken notice of your report about bad coffee and flies, and I have personally spoken to the concerned department so to avoid such unpleasant situation to occur in the future and for further improvement. Would be an honor to welcome you again during your next trip. With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Globus tour great choice, loved it! "

5
21/07/2016

This hotel was pre picked for our Italy Globus tour and was great. The location is very close to everything within walking distance to bars, resteraunts, and we would definitely come here again. Room was small and the shower doors did leak but just got extra towels. Positively ask for 2nd room key to help keep a/c on but turn out lights in case maid comes in. Wifi worked well for us.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear LovingLife4us, Thank you for taking the time to share your recent experience with us on TripAdvisor. We really appreciate your kind words and recommendations. It's always a great satisfaction to know that our clients had a great and comfortable stay with us! It means that we made a good job. It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Home Away From Home"

5
21/07/2016

I enjoyed a beautiful, comfortable room on the 7th Floor with a view. Very efficiently laid-out room with a reasonably priced mini-bar. The hotel staff members are helpful and welcoming. Located two blocks away from Termini Station and everywhere you want to visit in the city, Best Western Hotel Universo is surrounded by excellent restaurants and convenient shopping. Whatever you need is nearby. Termini has several shopping stores.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear BonitaL22, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We're grateful for your comments about our hotel, and we were honored to serve you: client's satisfaction is one of our first aims. It would be a pleasure to host you again in future! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Central location and worth the money"

4
15/07/2016

This is not a luxury place, but if you are looking for central location to discover Rome this is good enough. They serve hot breakfast and first floor rooms have been fully refurbished. We didn't like the room we got initially but after having a word with the reception they changed us to a room in the first floor.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Neojay, Thank you for having chosen our hotel and for sharing your experience here on TripAdvisor. We're glad to hear you had a nice stay with us, and we really hope to have you soon and again as our guest! Warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Clean hotel close to train terminal and colosseum"

4
12/07/2016

Stayed here for three nights over a July weekend. Room was on the small side but was quite clean and quiet for a good nights rest. Internet was good and breakfast was serviceable with good selection at a decent quality. Location was great with a five minute walk from the Termini station as well as a 15 minute walk to Colosseum. Felt safe being out early in the evening around the hotel.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear AverageJoe55, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay, especially our hotel location and breakfast. We hope to see you very soon! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Best bed I have found in Europe"

5
09/07/2016

Having just completed a 4 week trip in Europe, the king size bed we encountered at this hotel was the best we found. Added bonus was the 3 euro breakfast, some sort of special they had going. We only had one night here, as we were transmitting Rome, but it was a very comfortable night.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear DNAtravelling, Thank you for your kind comment. We are pleased to read you have appreciated our location and the staff's dedication to our clients! We love to welcome people and make them feel at their ease, satisfied and enthusiastic. It would be a real pleasure to have the chance to serve you again in the future! Arrivederci! Roberta Guest Relations Best Western Hotel Universo Roscioli Hotels Group – Rome

"A decent Rome hotel! "

4
09/07/2016

Me and my husband visited here as part of a recent visit to Italy. The room we stayed in was on the small side - some rooms have baths and some just have showers - we had a room with just a shower. The room itself was well furnished and in very good condition. Electronic safe in the room of a good decent size. There is a Fridge in the room but has a minibar with it. The bed is very comfortable - and I mean very comfy! Good air con. As good as a buffet style breakfast as you can get - cold meats fruits yoghurt fresh juices tea coffee to choose from. The wardrobe is on the small size for me! We had a good decent size bathroom - we just had a bathroom with a shower in - very good shower! Very clean rooms I might add! Free wifi too! All in all - a pleasant hotel to stay at - in a decent location near to the train station.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear EmstarManchester, Thank you for taking the time to share your recent experience with us on TripAdvisor. We sincerely appreciate your kind words regarding the hotel and the team. Once again, thank you for your time and we look forward to welcoming you back soon! Warmest regards, Roberta Guest Relations Best Western Hotel Universo Roscioli Hotels Group – Rome

"Good location"

4
09/07/2016

Stayed for few days for business trip in the city. Very good location - city center nearby termini but really quiet place. Parking on the street, a couple of rounds to drive for sure to find a place in the evening. The hotel is full of chinese, always makes troubles on the reception slowing down the service. Long corridors and if your room is far away from central elevator then be ready to get lost at least in the first day. Room was small, bed was nice, cleaning service is good. The aircon system in fact is not adjustable even if you press the buttons and it shows the changes but finally it becomes automatically centrally controlling. Staff is helpful but not smiling. Breakfast is just normally continental, nothing excited. Wifis are different for rooms and lobby which makes it inconvenient for usage.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear ChristinaButorina, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay, especially our hotel location and cleanliness; we are very happy that your stay has gone for the better, however we take this opportunity to inform you that we took note of your clarification, in order to make your potential future stay even more pleasant. Please rest assured that we will make every effort to seek continuous improvement in providing our guests with the best service experience. Once again, thank you for your time and we look forward to welcoming you again soon! Warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Comfortable hotel"

4
06/07/2016

We stayed here with a tour group of 40 people. The rooms were comfortable, exceptionally clean with good amenities (coffee making service in the room, a rarity on this trip). Breakfast service was typically good, but out of our three mornings, there was one morning when the restaurant seemed understaffed and the coffee machine did not operate correctly. The hotel is pretty centrally located, near the train station, local sights and restaurants.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Judith, Thank you for having chosen our hotel and for having shared your experience here! It's always a big satisfaction reading of guests who appreciate our work . We are very happy that your stay has gone for the better, however we take this opportunity to inform you that we took note of your clarification, in order to make your potential future stay even more pleasant. It would be a real pleasure hosting you again in future! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Comfy rooms bad customer service."

3
05/07/2016

Stayed here for a week whilst on Holiday, rooms was clean and comfy and Hotel is located in a great location. But very bad staff there customer service was very poor. I had a issue with a heater and Staff was extremely unhelpful. and didn't seem to care about my issues.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Blake, Thank you for having chosen our hotel and for sharing your experience here for others to read. As concerns the receptionists, we're deeply sorry. We inform you that we took note of your words, since this is a four-star hotel and it's part of the Best Western chain, so we have high standards that must be required in order to avoid episodes like this . We really hope you'll give us a second chance to make your potential future stay definitely more pleasant. With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Nice hotel close to everything "

4
01/07/2016

Stayed 3 nights Good location to everything close to restuarants and supermarkets Clean rooms friendly staff Breakfast ok Great comfortable beds perfect after walking around all day Would recommend this hotel Gave us a free room upgrade which was great ??

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Markrobyn08, Thank you so much for these kind words. Has been a very big pleasure welcoming you as our guests. We really hope to having you here once again! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group - Roma

"Centrally located and comfy"

4
28/06/2016

The hotel was walking distance from a lot of local sights we found looking for a place to eat. We were able to catch trains and buses by walking 5 minutes to the stations. The beggars were annoying, but they were everywhere and def. unaviodable. Great buffet breakfast and staff was friendly and accommodating.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Krayray5, Thank you so much for these kind words, and for decided to share them with us. We really hope to welcoming you here once again as our guests! Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Rome Group-

"Centrally located in Rome"

5
28/06/2016

Great hotel, very centrally located near the Main Station and easty Walk to a number of key sights. Comfortable Rooms and Friendly Staff. Great Breakfast and very friendly Service. All facilities were great and they looked after us well.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Michael, Thank you so much for your wonderful comment. We appreciate your kind words and recommendations. Thanks for your compliments for our property as well as our team. It's a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. Hope we will have the pleasure to have you here once again! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Great Hotel, Great Location!"

5
28/06/2016

The rooms are very modern and comfortable. The bathrooms are wonderful, and the location is fantastic. It is easy to get anywhere in Rome from here. There are several shops and places to eat in the neighborhood. This was my third stay in this hotel. One of my favorite in Rome.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Aprila 3231, We're really grateful for these kind words. We take the opportunity to inform you that has been a real pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Nice location, small"

4
28/06/2016

Nice location, clean but small. Exterior looks kind of old but inside is still relatively new. Interesting to have 2 queen bed and one was in the above loft. Good for couple who wants to share room. Got a balcony for the room, view was so so. The heater is not working and it was cold. Overall still ok

"Great Location and lots of Room in Rome"

5
27/06/2016

The rooms are great. Ours had a loft bedroom and lower level living room. The rooms are clean, modern and very comfortable. Great location near the train station and walking distance to the Colosseum. Lots of great restaurants around the area. Breakfast was fast and attentive. Great hotel

"Great location and clean rooms"

4
20/06/2016

We walked from termini train station in about 10 minutes dragging our luggage. Funny Americans! Room was small but nice no view. Breakfast was included in our rate (100 per night) and was mediocre. The best thing about this hotel is that you can walk to major sites within about 20 minutes. A tour bus group stayed there and I ciuld see that check in and out could be a problem. But it wasn't for us.

"Very disappointing"

2
20/06/2016

First night, we couldn't fault it. The 3 nights we stayed after were entirely different. WiFi in our room didn't work, staff didn't seem to care, breakfast average, corridor and plumbing were noisy couldn't shut door without slamming it. There was also a constant dripping noise.

"Nice hotel, Centrally located"

4
18/06/2016

We started our Europe trip from Italy and best Western universo is the first hotel we stayed. It's located within 5 minute walk from the central termini in Rome, which is the main station that connect you to everywhere. The location is good and close to many restaurants. We book for a standard room but looks like we hot up graded to duplex room which is very spacious for just the 2 of us. The bedroom located on the upper floor, bath room and living room on lower floor. The bed, bathroom and the amenities are all good. The down side on this hotel is just that the receptionist is not really polite, their cold, no smile at all and don't really fit for a receptionist where usually becomes the first impression of the whole hotel.

"Terrible, unprofessional service"

3
18/06/2016

Though my room was comfortable, spacious and well equipped, this hotel is hugely let down by extremely poor customer service. I regularly saw persons waiting at reception whilst staff simply ignored them or continued in private conversations. The attitude displayed clearly indicated that guests were seen as an inconvenience. Breakfast was very ordinary (though given the price it did represent good value for money). Overall, very disappointing. My advice would be to stay elsewhere.

"Good location , 3star hotel, good price "

3
18/06/2016

Pros: 1. Good breakfast buffet, fast and efficient restaurant staff 2.near all tourists area and important churches/Vatican , shipping area, bus and train terminal walking distance 3.good price for location 4. Loud but helpful front desk staff Cons: 1.small rooms:typical of European hotel 2.very small elevator...take 10-15min to go up to the room and go down To lobby 3.non existence of concierge staff

"Perfecto!"

5
10/06/2016

I stayed in this hotel for one night for a whistle stop tour of Rome. It was perfect for my needs, very close to the train station but within walking distance to the colloseum. The staff were excellent, friendly and very helpful which is always welcome as a solo traveller. The room was very comfortable and quiet and very clean. Breakfast was just 3 Euros and was great quality. Would highly recommend.

"Location and values are excellent"

5
05/06/2016

The hotel is just couple of blocks away from the railway station Termini (in which TH train form the airport arrives). There are as well plenty of buses and a subway. And if walking does not bother you, you are just 10-15 minutes from the colosseum and the Altare della Patria. The room was spacious, breakfast selection is wide enough, there is a small sauna and hammam as well. Everything was spotless in the room when we returned daily from our city tour. Quiet stay with a nice staff. We definitely recommend it.

"Very poor service"

2
01/06/2016

We stayed in this hotel for 2 days while in rome, rooms were very clean, breakfast was just ordinary, there was a man who checked it's in and out who was very rude to say the least,be aware of the hidden charge we were charged 6 Euro per person per night, and we were not told about this when we asked why this charge was this man just said "this is rome" .

"Good location"

5
31/05/2016

Hotel is in a great location. walking and traveling. it is a 10 minutes walk from Termini and Metro station for Line A and B. Breakfast is great - the only down points of the breakfast is the lack of cutlery - every morning we had to ask for folks and knives as they were not on the table and not in breakfast bar. Also we had limited tap water available and each time we asked for more water waiters brought 2 or 3 bottles places in the middle of the bar where it was consumed by guest very quickly. We stayed in Room 735 - no much view :-(.

"Great location in the center of Rome"

5
27/05/2016

We went to Rome on a family vacation last week and stayed here for 6 nights. We got helped by Roberta in the front desk and was very professional and helpful. The hotel seems small from the outside and lobby area, but in reality it is big with several conference rooms and fitness/spa facilities. There were several conferences every day during our stay so the hotel was always full of people. I was surprised by the gym area which is very big with new machines, and the sauna, steam room, and showers look brand new and were very clean. We stayed in a triple room number 629. Our room was in a corner, so we got two big windows with good views. The best part of the room is that it has 2 elegant full bathrooms, one with a bathtub, double sinks, and toilet; and the other one has 2 showers, one sink and toilet (this is a big bonus). The rooms were cleaned every day, special thanks to Cristobal and the Filipino lady who took care of our rooms. They were very detailed oriented and extremely helpful. The breakfast buffet was excellent with a variety of hot/cold selection and a great deal for just $3.35. You will not get this deal anywhere in the city. We also had lunch and dinner in the hotel and the food was good and the staff very attentive. The only thing I would recommend to the hotel management is to hire more waiters specially during the night shift. The wait was a bit long, but that's because you were short staffed. I saw the same one waiter helping the bar, room service and dining room area at the same time, too much for one employee. The hotel is very clean and in a great location, with many restaurants and small stores around it. We only had to walk a block to get our City Sightseeing double deck bus which was a big plus, and it's located 3 blocks from Termini station. Our experience with Hotel El Universo was very good, and will come back on our next trip to beautiful Rome. Thanks to all the staff who made our stay a pleasant experience. To the hotel leadership, you need to hire more employees for the front desk and dinning areas.

"Well located, but a bit of a let-down"

3
22/05/2016

I stayed for one night, 24-25 March, 2016; for pleasure. I selected this hotel because it was close to Termini, the principal train station in Rome, and the terminal stop of the Leonardo Express train from Rome Airport (Fiumicino) in Rome. The hotel is indeed close to Termini, and is easily reached from the train station. The hotel itself is well located, and the check-in staff are super-friendly. The proximity to Termini means access to the major underground and overground rail hub in Rome, which is very convenient. Also, the train station offers a lot by way of shopping and late-night eating options, although the food there is generally grim! I was not that enthusiastic about the room that I got allocated. It was small and dark. It was supposed to be a "Junior Suite for 2 people with King size bed elegantly furnished. 32 square mts on two levels with living area. Some with terrace or balcony overlooking Rome". Perhaps the room structure was the problem. The split-level rooms end up being very small, because the bed almost entirely fills the upper area, and the lower area doesn't have a function, as there is no sofa, just a desk. The structure and furnishings did not seem very elegant to me! The small balcony had a view to the wall of the building next door.... However, the shower was glorious, and the breakfast was extensive and very good.

"Mixed feelings but overall good"

4
21/05/2016

My family and me stayed here for 5 nights. Pros: Generally clean hotel. Rooms are decently sized...well at least the junior suite I was in. Rooms serviced daily. Breakfast is only €3/day. A block away from the train station and Sightseeing Bus terminal which is very handy. Location is pretty good...10 min or less Uber ride from most sites if you need speed. Just remember to explore the area as Barberini fountain was not a very far walk and I only realised this while on the open top bus tour. Santa Maria Maggiore church is a block or two away...really beautiful and humbling. Great little restaurants within a minute's walk...Cafe Washington...amazing Gelato especially the coconut and the pistachio ones!...and Alessio...good prices, great food and service and atmosphere, and superb creme brulee! Front desk ladies like Roberta were amazingly friendly and helpful. Laundry is awesome...sent some t-shirts in and they came back in a box perfectly pressed with a scent bag...a nice surprise. To buy water, we found one of the little shops across the street quite convenient. Cons: I was on the 2nd floor...one always smelled smoke in the passage which was super annoying. People were always smoking right outside the entrance to the hotel which was ridiculous and management should do something about that nonsense. Breakfast was fair...had the basics...ask for cappuccinos etc. as the machine coffee is awful. Also, staff are very slow to reset the tables at breakfast. En suite bathrooms were spacious...just quite dated...but clean and no problems etc. Hardly any English language channels on tele and channels all over the place...wish they sorted them better.

"Decent hotel well situated"

3
18/05/2016

Stayed two nights on a GRJ holiday. The hotel is about a five minute walk from the station in a busy side street (although quiet at night). Main Rome tourist sites are a good 30-45 minutes walks away. The room was ok with a good-sized shower in the bathroom and the room was quiet. Bed was large and comfortable. The groups breakfast was fairly average on both days - a bit mediocre in choice and quality. On both days many things were not replaced unless asked for and to this day we have no idea what flavour the fruit juice actually was. Overall it was ok, but no more than that.

"Really good hotel"

5
16/05/2016

Having in mind Rome and its varying standards I was not expecting much in this hotel. However, it was real surprise when I came in. Rooms are nice, new and modern (although not too big). bed was comfortable, bathroom nice and clean. Breakfast offered good choice of cold dishes (and some warm ones). There is free Wi Fi. Location is good (few minutes from train stations linked with fast connection to airport as well as few minutes from large number of buses and Metro line). Only area where improvement could be useful are the staff on front desk which are not interested in guests.

"Great location"

4
10/05/2016

This hotel is indeed in an excellent location, a short walk away from the Termini train station and several Metro stations. The room was large and very clean and extremely comfortable. The bathroom was stunning and modern and had everything you need. The breakfast was more than adequate and the variety of foods served every dietary requirement, pastries, cereals, cooked food and was constantly being refilled, the only problem we had was difficulty in finding cutlery but you only had to ask and it was refilled. We never had a problem finding a table having said that we were at breakfast quite early and it was pretty much always quite busy. All the staff we encountered were very friendly and helpful. The area around the hotel has an amazing amount of restaurants and bars and you have more than enough choice for a week's stay. All in all a very pleasant stay would definitely recommend this hotel for a city break or a longer stay.

"Good Place to Stay"

4
05/05/2016

A very nice hotel with good service and well located in Rome walking distance from the Termini. Made it easy to get around and lots of restaurants close by. It's also a close walk to the Metro so transportation is very convenient. The hotel staff is very helpful.

"Poor location unless you are traveling by train and staying a day or so"

3
29/04/2016

Stayed with a student group in mid-March. Rooms are fine and breakfast fine. BUT BUT there are NO bank ATM locations -- can you believe it, next to the Termini? A big issue. Also, everyone relied on cabs and Uber because events and sites and activities are FAR!!!!!! So, beware that Piazza Navonna, etc....$10+ one way. Subway not desirable, as Rome is now filled with transients and you may not feel secure on public transit.

"Highly recommend "

5
29/04/2016

Brilliant hotel. All the staff very pleasant. Rooms were clean modern and spacious. Good location for trains and buses. Breakfast was really nice and plenty on offer. Thank you for an enjoyable stay. Would highly recommend this hotel to visit Rome.

"Convenient for station, a bit out of city centre"

4
27/04/2016

This hotel was very friendly and had good facilities. It was a fair walk to the centre of Rome, and unfortunately not an attractive route. It was generally quiet and very convenient for railway station for late arrivals or early departures

"Excellent location"

5
25/04/2016

The Hotel is in an excellent location for seeing the attractions of Rome. It is within easy walking distance of the Coliseum and Termini. The Metro and train system (Termini station) are a very inexpensive way to travel around Rome to all the main tourist attractions (the best option is a 1 or 2 day pass which is for the buses trams and Metro). The train from the airport (Leonardo Da Vinci Express) is only 14 Euros and very simple to use. One word of caution is to ensure that you validate your ticket (self stamp) before you board or you can be fined 200 Euro! The self service ticket machines take cash or cards and are in several languages. The staff at the hotel were very helpful and when we arrived had placed a gift sent by my daughter for our birthdays in the room prior to arrival (cake and Champagne on ice). The breakfast was also very good continental or cooked self service buffet and was only 3 Euro. Only drawback for me was there was no English language TV available (didn't go to Rome to watch TV in the room but a News channel would have been good at the end of the day). Next to the hotel was a shop selling some beautiful Murano glass and a small Restaurant at which we had a lovely meal and an excellent bottle of wine. You will pay 18 Euro and up for a bottle and about 5 Euro and up for a beer (pretty much the same in every place we went. Good quality hotel in good location with good WIFI.

"Beautiful"

5
23/04/2016

The hotel features a spa area, complete with a sauna, well-equipped gym. The spacious and modern lobby has comfortable sofas and leads into the elegant Salone Costantino music lounge.This Best Western Hotel is just feet from the Opera Theatre and a 5-minute walk from Via Nazionale, a famous shopping street. All other areas can be easily reached from Termini Station

"Reaasonable price and great location and service"

5
21/04/2016

The room is very modern, including the bathroom. Very quiet at night. Excellent breakfast. The hotel is located several blocks from Termini Rail Station for easy access to all parts of Italy and the rest of Europe. The street contains at least 10 Italian restaurants. The staff is pleasant and helpful.

"Close to Train Station"

4
15/04/2016

This is a nice place extremely close to the train station which is very convenient if you are planning on leaving town to hit a few other beautiful cities in Italy. The rooms are small and he configuration of our room was bizarre, but we would stay here again. Doesn't look like much from the outside, but is nice inside. Hope you like two twin beds being put together to make a queen. Very uncomfortable if you like to be close to your significant other.

"Good value for the $"

4
14/04/2016

Its a great location, the rooms are clean, and the staff is helpful. The buffet breakfast for 3 Euros is a GREAT deal, even if you just have cappuccinos from their machine. They also have yogurts, fruit, pastries, cheeses and some hot dishes (scrambled eggs, etc.). We were there 5 nights and by the 5th breakfast I was tired of it, but it fills the gap and sends you out into the streets of Rome with energy.

"Excellent Location and Value"

4
08/04/2016

Stayed 13 nights and had a fantastic hospitality experience. I would like to especially thank Vincenzo and Michele for placing us into the best room possible, and their consistent professionalism. Room Tip: we stayed in a second floor Junior Sweet with Turkish steam bath shower. These rooms are very spacious and modern. The Universo is located 300 meters from the Roma Termini, getting there from the airport is very simple. The area also has excellent dining possibilities, however, many street vendors make the dining experience difficult when sitting outdoors. I would therefore suggest seeking a roof top terrace, the Diana Hotel across the street has the roof top gardens where one can see the Vatican and the sun setting over it and Rome. Breakfast is good, but needs more variety, the service however is impeccable, please tip, we didn't see anyone tip the waiting staff although they work very hard to meet every need. Only one issue I have is that the cleaning is inconsistent, especially on the weekend. The room was not vacuumed on many days. The WiFi is exceptionally fast.

"Nice stay in Rome"

5
05/04/2016

I am just finishing up a 28 night stay at this hotel. The location is excellent. It is in the heart of the thriving city centre. There is good access to public transportation. It is within walking distance of all the major tourist attractions. The hotel staff is friendly and helpful. My room was modern, clean, comfortable, and quiet. The breakfast was good. The restaurant service was excellent led by Marco, Momo, and the rest of the staff.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear David, thank you for your wonderful comment. We appreciate your kind words and recommendations. Thanks for your compliments in the address of our property as well as our team. It's a great satisfaction to aknowoldge that you had a great and comfortable stay with us. It mean that we make a good job. Hope we will have the pleasure to welcome you back . Best regards, Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Comfortable"

4
05/04/2016

Nice hotel with easy access to major attractions and Termini train station. Rooms are clean and nicely decorated. Staff are very helpful and they are available to answer our questions and guide us for directions at any time. Some were a bit small in size but contain all amenities needed for any client.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear NadaHal, Thank you very much for your full of kind words comment. We are so happy to know that you had really nice and comfortable stay at our Hotel. We would like to welcome you one more time with a great pleasure. Best wishes, Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Nice And quiet Hotel close to Stazione Termini"

3
03/04/2016

This is a typical Chain-hotel. We chosed a. superior twin room. According to the website, that means a refurbished/renovated room. And it was fresh, clean and spacious with an elegant and comfortable bathroom. Very nice beds and a modern aircondition. Breakfast were very typical and to lur satisfaction. They also had gluten-free bread and biscuits. And everythings else that you wish usch as egg, bacon, fresh fruit, yoghurt, etc. We were 4 persons in 2 rooms on first floor. One room towards the street and one room against the backyard. The room against the street were quiet. It is a local street without passing traffic. The other room were with a booring view into the ventilationequipment. Another remarcable fact is the plumbing. You can hear every guest usingt the bathrooms above! However, we would probably chose this hotel again but make sure to have a room on the top floor. Location is nice with buses going everywhere in Rome. Colloseum is just 20 minutes walk away and a lot of buses takes you down to Centro Storico if you don't walk.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear MatsGB, thank you very much for choosing our Hotel and for this comment. We are looking forward to see you again. Kind regards, Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Great location & Comfortable Hotel"

4
03/04/2016

The staff was very welcoming and helpful. The hotel is centrally located, being only few minutes away from the metro station, as well asto via Nationale - a shopping street that takes you to some of Rome's most recognizable monuments. There are many restaurants and cafes near the hotel, as well as souvenir shops. The hotel is very clean and the room very comfortable. The bathroom had all the needed amenities, and it was spacious. The breakfast had a variety of items. However, I felt it was missing some non-pork cold cuts, especially for someone who doesn't eat pork. The waiters and waitresses were always happy to help. The hotel was very quiet, which was exactly what I was looking for after a long day of walking and sightseeing. I highly recommend it!

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear ImanLily, thank you very much for your beautiful comment. We are glad that you were satisfied with our services in particular for kind complements in the address of our staff and accommodation.. It's a great pleasure to see our clients in a perfect mood and completely happy. We would be happy to see you at our Hotel in near term. Best wishes, Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Great place and location"

5
02/04/2016

The location is perfect, less than 5 mins from Termini... The hotel was very big, full of people and surprisingly it was so quiet... And I loved that ?? The rooms was super clean, the bathroom had everything you needed (the tiles was sooo amazing, the mattress and the pillow were very comfortable... The staff was very friendly and nice... I really loved it... If I ever go back to Rome, I'll stay at this hotel for sure ??

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Anxhiii, Thank you for lovely review. . It's always a great pleasure acknowledging our customers' satisfaction about the stay at our hotel and for the wonderful time spent in a Rome. Hope there will one more chance to welcome you. Best wishes, Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Not that good hotel"

3
01/04/2016

Wifi connection is very poor. Breakfast is worst. Very near to railway station. Staff is helpful. Room is cosy. Clean hotel. I can say the hotel is overall just fine but they have to work on breakfast and Wi-Fi

"Pleasant"

4
28/03/2016

It was a very pleasent experience. The hotel is of central location/well-located. You can reach a variety of sites. People are helpful and very friendy. Rooms are clean and well-equipped. Breakfast is not very varied, though.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Layan, Many thanks for having spent some of your time to write this lovely comment about your stay at our hotel. Looking forward to welcome you, Best regards. Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome

"Awesome Hotel "

4
28/03/2016

Second time here in 3 years! First time was as a family and it was great! Second time just my husband and myself. We insisted on this hotel with our travel agent, and we were not disappointed! Great hotel, Awesome staff, Clean, Great location! Can not say enough good things. We may see you next summer The Davidson ' s (Canada)

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Tania8585, thank you for your kind comment. We are glad that at our Hotel you found a comfortable stay. Waiting for you next summer. Best wishes, Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Big Room For $ People"

4
28/03/2016

Hotel was very nice but the staff was not as welcoming or friendly as we are used to. It was almost as if we were a bother to them. The City Tax they charge you at the end is totally ridiculous. This should be charged at the beginning when you book your room not during check out. And they should offer conditioner for the hair not just shampoo. Someone with long thick hair like myself cannot not use conditioner. There breakfast is reasonably priced for the selection that is offered.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Panayota, thank you for your wonderful comment. We will communicate your complaint about the city tax payment to the municipality of Rome. It will be a honor to welcome you again in a very close future. Kind wishes, Dania, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Excellent "

5
28/03/2016

Very well kept hotel. Nice and clean. Rooms are modern and clean. The breakfast is very good with all the right items to start the day. The hotel is in a very good location very close to termini and all the main attractions. There are very good restaurants around especially the one opposite the hotel. We walked every were even to the vatican. On the whole it was a a really great stay and hope to visit Rome again in the same hotel.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Paulazerafa, thank you for your kind comment. We are glad that at our Hotel you found the comfortable stay. We are looking forward to see you again. Best wishes, Dania Assistant Guest Relations BW Hotel President Roscioli Hotels Group- Rome

"Clean and nice hotel"

4
26/03/2016

Nice and clean, very polite and helpful reception staff. Good breakfast and again staff is very friendly. TV in the room was playing up a little but who comes to Rome to watch TV? Beds are super comfortable.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Martyna, thank you for your kind comment. We are glad that at our Hotel you found the comfortable stay. We are looking forward to see you again. Best wishes, Dania, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Good location...walking distance to most things."

4
23/03/2016

We went with a group. Some rooms are much bigger than others. Check when reserving your room. Our room was very small, but much like a regular NYC boutique hotel room. Breakfast was standard fare. We had a very nice welcome dinner for our group. Good place for a base for seeing the sites.

"Great Hotel"

5
18/03/2016

This is a lovely hotel the staff were very friendly and helpful. Our bedroom was clean and comfortable. It is ideally situated for site-seeing and you are about five minuets walk away from the train and metro stations.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Susanne, Thank you for your comment. We are happy that your stay was comfortable and you were satisfied with our services. We are looking forward to see you one more time. Kind regards, Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"It's all about the location"

4
29/02/2016

Visiting Rome (again) for the England v Italy Six Nations rugby game which also coincided with a friends 60th birthday party. Usually we rent an apartment but because of the group we were part of we opted for this hotel. Although it is now part of a large chain it has retained its individuality. Lounges and dining room are all very well set out with modern and new looking furniture. The artwork is also interesting. Staff are very professional, friendly and helpful particularly in the bar which can get busy in the evening. Our room on the fourth floor (435 I think) was clean, comfortable and, because it had a bath and shower, the bathroom was a very good size. A free safe is also a bonus. The view from the window left a lot to be desired however because it looked out over the central atrium which was like a bombsite. Surely a little bit of effort to tidy it up isn't too much to ask? On the other hand, our friends with rooms looking onto the street said that the traffic noise was a problem for them at night.The room temperature was a problem and we all had to open the windows because it was impossible to switch off or control the heating. Not very environmentally friendly I'm afraid. Buffet breakfast is the usual scrum you find in large hotels like this but I thought the food was more than adequate in variety and quality and usually kept restocked. At peak periods you might find it hard to get a table. The title of this review provides the main reason for selecting this hotel because it is so close to the bus Metro and train station. You are also not too far from the main sights if you are willing to walk, which we are and clocked up over 9 miles one day. There are so many little bars and restaurants in the vicinity you won't find it difficult to find one that suits you, we certainly didn't. A word of warning, if you use the tram service keep your hand on your valuables because the scumbag pickpockets, that Rome police seem unable to get rid of, frequent it. A member of our group lost her phone and purse despite our warnings to her because she put them in her hoody front pocket and didn't keep her hand on them. One little event in the hotel amused us all. Early evening we were enjoying a drink and a laugh near the bar when a bloke came out of an adjacent room and asked us to keep quiet because he was talking to a conference! Although it was pointed out that this was a bar adn not a library we did the English thing and apologised and moved elswhere.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Millomite, Thank you for your comment and for sharing it with this community. We are looking forward to see you one more time. Kind regards, Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Honeymoon break"

4
24/02/2016

Very impressed. Free upgrade to junior suite, nice touch as we were on a mini honeymoon! Couldn't fault anything about the hotel and the location is perfect! Spent our days sightseeing, eating and drinking! We'll be back!!

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Scouser1960, Thank you for your comment. We are very happy that your stay was comfortable and you were satisfied with our services. We are looking forward to see you one more time. Kind regards, Dania, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Excellent Location; Clean and Comfortable "

5
17/02/2016

This hotel is modern and the food has been very good (breakfast). Located blocks from the termini train station, which is so convenient from the airport and to all locations in Rome. We took the trenitalia to Venice and Florence easily. I traveled with my four kids and my wife. We had two rooms near each other. Bathrooms were very clean. Staff was extremely helpful. A hidden five star hotel, with a four star rating.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Anthony D, Thank you for your kind comment. We are pleased you lived a wonderful experience at our Hotel. We are glad to hear that our location satisfied your expectations. Hope there will be another chanse to see you. King regards, Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"3 night stay"

5
16/02/2016

We stayed here with 4 other couples for the Italy V England Six Nations rugby game. The hotel is located in a great spot, 15-20 mins walk from a lot of tourist hot spots such as Coliseum, Trevi Fountain, Spanish Steps a few mins more. 2 mins walk away from the hotel is the Terminus where you can catch an open top bus to see all the sights for about 16 Euros, haggle for price it will pay off. The rooms were very clean & comfortable. Breakfast was good, the usual continental plus more if you can eat it! A bottle of bear was €3.50 which I thought was very cheap! Lots of cafes & restaurants near to choose from. It was such a nice stay we are thinking of returning! Well done!!!

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Dimples50, We love your comment and appreciated your compliments thank you!! We definetely are looking forward to welcome you again. Very kind regards. Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome

"No complaints at all"

4
16/02/2016

Stayed as part of a group of seven couples for the rugby (and coincidentally, Valentines Day!). Rooms were excellent - more room than you usually get in a similarly priced city centre hotel. Modern decor, very clean. Buffet style breakfast was excellent with a very wide choice. Location was good - railway station and metro within 500m. Most of Rome's attractions were within walking distance - the Vatican City perhaps the only one not within easy range. A good variety of bars and restaurants very close by. We are already planning a return visit for the Italy/England game in 2018 and wouldn't hesitate to stay in The Universo again.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Geesefeet, Thank you very very much for your lovely comment! We look forward to the pleasure to welcome you again hopefully very soon. Very kind regards. Dania assistant Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome

"Can't fault it"

5
14/02/2016

Just completed a 3 night stay for the rugby. The hotel is ideally situated in the heart of Rome and close to all transport links. My modern single room was on the small side but was well furnished with a comfortable bed and a very good shower. I disagree with other reviewers and found the buffet breakfast more than adequate with a good variety of hot and cold food fresh fruits and pastries. Would recommend and will revisit the next time I'm in Rome.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear, David, Thank you very much that for choosing our Hotel and especially for this wonderful review. We are so happy to know that you would be happy to stay at our Hotel again. We would be happy to welcome you one more time in a very close future. Kind regards, Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Good location and prper price"

3
07/02/2016

Room is clean and comfortable enough to meet the international standard. But the breakfast is a kinda without soul. Just think about the location and you'll be satisfied compared to the price. Recommedable for business traveller or group tourists' group.

"Great hotel, nice location."

5
02/02/2016

A very nice hotel, it was very clean and the staff were very nice. We left our bags in a locked closet in the lobby so we could walk around Rome before we checked in. We stayed in a family room it was large and the kids slept on a fold out couch. The bed was very comfortable and the bathroom was very big and nice. Breakfast was included and it was a very nice buffet breakfast with meats, fruits, breads, ect. The location was great close to the termini but not too close. We had no problem walking to Trevi fountain and the colosseum but we did catch a taxi back to the hotel for 12 euro. Very nice place I would stay there again.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Jahny W, Thank you very much for your nice comment. We are happy to acknowledge that you to share your experience with us and other readers. Hope we will welcome you again Best wishes, Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Cheap in Everyway"

1
19/01/2016

I would not stay here if someone paid me to. It was extremely dirty, unfriendly staff, broken T.V, dingy looking hotel and not a 4 star as they advertise. The best part abou the place was it was near the train station but its a pretty questionable area especially at night.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear traveller, Thank you for the comment. I am extremely sorry to read you were unsatisfied about your stay at our hotel. Surprising that you found it to be dirty as cleaningless is one of our point of strenght. We do pay a lot of attention to it and normally our clientele appreciate our efforts as you can check by reading the many reviews written by other clients here on TripAdvisor. I wonder if you expressed your disappointment to our staff in order to give us the chance to check and solve giving you then the oppurtunity to offer you a comfortable stay and a positive experience. Also for what concerns the broken tv, I do not have the means to trace your room number, in anycase there is an internal maintenance team, working 24/7, who takes care also for that kind of issues. I apologize if you had the feeling our staff was unfriendly to you but, again, in this particular case I do not know what had occured to lead you to such bad conclusion. I remain at your disposal in the event you will like to contact us directly for more details. We are concern about our customers' satisfaction and all complaints and advices are taken in great consideration as they help us to improve all our services. Kindest regards. Cinzia Guest Relations Manager BW Hotel Universo Roscioli Hotels Group - Rome

"Pricy hotel for the service"

3
15/01/2016

Good place near Termini railways station. I stayed one night in this hotel. People at the desk were nice and quick in checking in. I had a room at the 7th floor. Even if there were 3 lift I had always to wait any time I used them. THe room was large and well equipped as described on the Hotel.com reservation website. There was a large balcony, unfortunately unuseful for me (winter and on bussines trip). The bathroom was large and clean. What I appreciated the most was the high speed WiFi. The breakfast had a large selection of cold and hot (not really hot) food. Serving people was kind and smiling. The hotel looks old (perhaps it is). The suits of the serving people was worn and oversized. The hotel is good but I do not suggest it unless you find a reduced price for the room (less than 125 € I paid for 1 night).

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Eugenio C, Thank you for your comment. We are glad that you spent time in our Hotel and were satisfied with the services we offer and with our staff. Hope to see you again in a very close future. Kind regards, Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome.

"Great hotel at a great location"

5
05/01/2016

The Hotel is located centrally and all local attractions are near by. Hotel is well maintained, rooms were neat and clean and the highlight was the food. The staff was very courteous. They had some problem in speaking English but helped me in every possible way.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Shakun2015, thank you very much for your review. We are happy to know that you were satisfied during your staying at our Hotel. We would be happy to see you one more time at our Hotel. Best wishes, Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Very good Hotel"

4
05/01/2016

From London we went there 24-29 dec 2015. £70 p/n for 2 ppl. hotel and its rooms are very clean and new. very good location near tourist attractions. everyday the same breakfast warm and cold i mean it was ok but not great. caring and helpful staff. It's worth trying. Recommended.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear 143saeida2015, Thank you very much for your kind comment. We are pleased to hear that our staff members were attentive to your needs and requests. We will be happy to see you again. Best wishes, Dania Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Great location, opulent rooms"

5
04/01/2016

Had an amazing stay at the Best Western Universo. It's in a great location, a few minutes' walk from Termini Station and surrounded by restaurants and a few attractions. The rooms are tiny, but they're very comfortable, with large balconies, huge windows and comfortable beds. Room had a great, big-screen TV with a USB port which allowed us to watch our own movies. Decent WiFi, gorgeous bathroom.

"Clean and friendly hotel"

3
03/01/2016

We stayed here for Christmas 2015 2 adults and 3 children. The ease of getting here with the Express Train from the airport was the attraction. Well located and just close enough to the action. The hotel is a little dated, but makes up in friendly staff and clean rooms. We were upgraded to two connecting rooms. The breakfast is OK, not what we are accustomed too but ok for a start to the day. We never ate in the hotel for lunch or dinner so can't comment on those meals. The hotel as advertised is close to the central station which helped us get around Rome. Overall a good stay.

"Nice hotel to stay in roma Very good room but breakfast is very poor ,the workers here is nice people talk English"

4
01/01/2016

Very good room but breakfast is very poor the staff is nice they talk english ,room is big hotel is clean ,only the breakfast is very poor and disappointed me ,i do recommend this hotel also its near to the train station ana alot of restaurants and pizzaria here

"Expensive but worth it"

4
27/12/2015

I have been in Rome 4 times in the past 3 years and the Universo is one of the most spacious and clean hotels in Rome. If you are used to more westernized accomidation then this is the hotel for you. It feels safe and the staff are helpful. Most comfortable bed that I have slept in in Italy. It has a big bathroom, and a good resturant. The location next to the train station is excellent. I reccommended it to my aunt and uncle when they came through Rome this October and they loved it as well.

"Nice clean hotel close to everything you want to see in Rome"

4
25/12/2015

This hotel is very well-located. It is a few meters from the railway statation Roma Termini which is the final stop for the Express airport train. It is in the heart of downtown and is close to all main attractions in Rome. It is very clean and the staff is friendly. They offer a nice buffet breakfast. The only thing I did not like was that I had to check out at 11:00 am All in all, this is a very good hotel for the price they charge.

"Comfortable harbour for cruising over the Rome"

4
18/12/2015

With very convenient location (5 min to Termini) you can visit all major attractions of Rome by foot or metro. Helpful staff. Rooms are modern, well equiped and clean. Cant remember any deficiencies. Breakfast buffet offers italian-style croissants and also chesse, meet, eggs, sausages, cereals, yoghurt, fruit, cakes and very good coffee.

"Friendly Staff//excellent location closeto Termini"

5
11/12/2015

Helpfull Staff close the Rome Termini within walk in distance to almost all attractions all we request for, was provided and provided at the spot Break fast was good, but similar everyday, so i would like to suggest more variety on the break fast

"Best Western Hotel - excellent deal"

5
10/12/2015

The hotel is located few minutes from the termini station and the Republic square. Buses and metro are 2-3 minutes away. The hotel is small but pleasant . The breakfast is good. Our room was clean. The hotel employees were very helpful.

"Small or Cozy?"

3
07/12/2015

I traveled with a large group but without a roommate. I had a room on the seventh floor which was the only floor that had single rooms. The room was very small with a twin size bed pushed against a wall. I was there for only two nights so I didn't unpack. Actually, I had no choice because there were no drawers. More space was allotted to the bathroom which was large with a walk-in shower. There was a small balcony which somewhat made up for the tiny room. My travel companions on other floors didn't have balconies so they may only come with single rooms. Guests receive an Italian for travelers handbook which was a nice touch. I only had the breakfast buffet in the restaurant. It was crowded and very busy which gave me the feel of being in a cafeteria. The food was average. The room started to grow on me after a few hours. Rather than cramped, the room felt cozy. At least for two days.

"Good hotel"

4
01/12/2015

This was a good hotel. The staff was all very nice and accommodating for we americans. Since we were traveling as a family of 4 with 2 kids, 10 and 12, they were able to upgrade us to two connecting rooms. Awesome! Mucho appreciated. And the breakfast buffet was amazing. Are you kidding me?! Prosicutto at the buffet! My kids were in heaven. Best breakfast buffet ever. Gotta love Italy!

"Good hotel to stay near Termini"

5
26/11/2015

We chose this hotel because of good access to all the means of transportation and rooms seemed to have equipped with a bathtub. When we checked in, however, a "superior room" assigned to us had only a shower. The staff was very accommodating and made a room with a tub available for us. The room was clean and spacious for Europe although we would have liked more closet space for a 5-night stay. Wi-fi signal was not very strong in our room. Breakfast was good. We would recommend this hotel.

"Vacation in Rome"

4
20/11/2015

This was an excellent location for us. Easy to get to by train from FCO airport, several Metro stops nearby and walkable to many points of interest. Front desk staff was friendly and helpful. Room was a good size, clean and modern. Internet worked well. Air conditioning worked very well, we had a little trouble getting it just right for us, but after trying various fan and temp. settings we finally were satisfied. Breakfast food quality was good. Lots to choose from. Even at the busy times things were replenished in a timely fashion. Staff was friendly and accomodating. The bathroom towel warming rack developed a crack and leak during our stay late one evening. Front desk sent up someone to look at it. He did a quick fix, and then in the morning maintenance waited for us to leave for the day, and it was replaced. Very quick and effecient. Very satisfied with our stay and would recommend this location highly.

"Nice surprise near Termini Station"

4
19/11/2015

A very nice hotel in a bustling area that's a couple of blocks from the Termini Station, but on a side street that's not as noisy, and lined up with a bunch of other hotels. The hotel was very clean, modern business look with all the amenities needed for a comfortable and safe stay. King size bed, safe, coffee maker, solid free wifi in the room, breakfast included and a business center so you can print out tickets, etc. Try to get a room on the higher levels that way if you want to open the windows the noise wont be as much. A very comfortable stay, and the staff was very professional and friendly. their suggestions for dinner was spot on. And their suggestions for planning the visit were immensely helpful. Would definitely stay here again. A great value and a very pleasant and comfortable stay!

"Came Home to an Open Room Door"

2
18/11/2015

I got back to my room where my mom, sister and I were staying and my sister found our door opened, not even locked in. This was very disconcerting so I gave a formal letter to the front desk who was dismissive of my complaint and did not act on it despite my immediate request in writing. It is very nerve wracking to return to your room opened up. We had just come from another Best Western, Hotel Galles, and was surprised by the sarcastic, dismissive and non-responsive reply by their front desk, manager, and Twitter accounts. My uncle and aunt who were in another room were alarmed. We were told to go to the police station but had no time as we had to fly to Paris in 11 hours and had to pack our bags. My family were so tired from walking for 7 hours around Rome and the Vatican. The hotel itself is very clean, the rooms are very nice and comfortable, and the bath tub and toilets were well kept. Aside from the incident, and that the formal letter of complaint I left at the front desk having not been acted on, I would've enjoyed my stay more.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Vicente C, Thank you for the comment which refers to the same occurance another client who was sharing the room with you, had complaint about in the previous review "Beware of Security risk and Unhelpful". Again I am sorry. All the due explanations have been given in the reply to the comment mentioned above. Best regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome

"Beware of Security Risk and Unhelpful Staff"

1
17/11/2015

On the last night of our trip, I got to hotel room and discovered that the door was open. As I approached the room, I could see that the deadbolt was used to prop the door open (most likely when the room was cleaned) and left open. I did not have to use my key and just pushed the door open. (Caveat: The picture included is a reenacted one for the purpose of discussion since I trust that if they reviewed their security footage they would see that I just pushed the door open without a key.) Since I was not feeling well, I asked a family member to report this security risk to the Hotel management. Rather than attempt to resolve the problem, the staff was irritable and rude. The lack of security measures in a well known hotel chain is shocking and anyone considering staying here should be warned. The bad food was to be expected, you get what you pay for but you would think that Best Western would be concerned about the security of its guests.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear comfortbo, Thank you for the comment. Please accept my personal and sincere apologies for the occurrence. I was pleased and relieved that nothing was missing from your room. That gave me reason to believe there has been a negligence of one of our maids which I have promptly reported to the housekeeper who will take due measures in order to avoid such things to happen again in the future. As you already know, our hotel is equipped with video cameras located in the public areas. With reference to this, I believe there has been a misunderstanding between one of your siblings, sent to the reception to report the event, and a member of our staff who explained to him that footages are available to be watched only by the authorities, however it is mandatory to file a police report first. My colleague offered his help by accompanying you to the police station. I am sorry because his offer was declined. I sincerely hope you will trust in our good faith and will like to give us another chance to welcome you and offer you a better experience. Best regards. Cinzia Guest Relations Manager BW Hotel Universo Roscioli Hotels Group - Rome

"A 'short but sweet' stay"

4
02/11/2015

A 2 night stay here made our trip to Rome very pleasurable indeed. Staff welcoming / friendly / helpful. Room (5th floor) smart, comfortable, well maintained, quiet. Lift access very good. Bed gave us two good nights rest. Bathroom smart. Shower very good. Bit of a drain smell but this didn't affect bedroom at all. Buffet style breakfast had plenty of variety to start off the day. Restaurant (used both nights) served very nice food with 'on par with home' prices. Can recommend the Pinot Grigio the have on the wine menu! Location; 15min walk to Colosseum, 50min walk to Vatican. Is very near Termini station for those arriving / departing that way. If returning to Rome we would happily book another stay here. Tip on Rome in general; If planning a trip, get yourself a T-shirt that says "No! I don't want to buy a flaming 'selfie stick' ". Might just save you saying it... time and time again.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Dave C, thank you for your detailed review and funny comment =) We are waiting another occasion to welcome you again at our Hotel. Best wishes, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Great hotel"

5
31/10/2015

Helpful friendly staff, good location, a short walk to train and Metro station. Many good restaurants nearby. Room was very clean, nice shower, twin sinks, no maintenance issues. Included free breakfast was very good. Wifi worked good. We stayed here pre-cruise, and would recommend.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear w8mrd, thank you very much for your comment. We appreciate your recommendation and with a great pleasure will welcome you again. Kind regards, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Great hotel and great location. "

4
31/10/2015

Stayed here with husband and 12 yo son. We arrived at 1pm and were able to check right in which was great. Triple room was a good size and access to balcony was great. Wifi access fine in the rooms. Breakfast had lots of choice, fruit, cereals, bakery goods and hot food. Lots to eat. Attractions all within 20-25 mins walk. We did need a taxi for an early Vatican tour and the lady on reception pointed us to the taxi rank outside the door. I asked how much it might be - she said €20. Almost as an afterthought she said, don't get in one without a meter. When we went out a few drivers moved towards us and we got in the one parked right outside the door. They all had the 'official taxi' sign on the door. He had a six seater with the middle front seat pushed forward so couldn't see his meter. I showed him a very specific meeting place and we got in and he set off. The he asked me did I want St. Peter's or the museum. I said I wanted the place I had just shown him. We asked where his meter was and he said - no problem €25 to Vatican. We said no and asked him to stop and let us out. We walked back to the hotel and asked them to call us a taxi. 2 mins later ours arrived. It cost €12!! Two things - be careful in taxis without meters and I think the hotel should really have suggested we call one. We had asked to book one but were told they only take airport bookings. Aside from this the hotel was just what we needed with great restaurants around. We would stay here again and will definitely be coming back to Rome.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Daer cathy711, thanks for your detailed review. We were happy to welcome you at our Hotel. Hope in a future you will definitely come back =). Best wishes, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Wonderful Stay in Roma, Italy"

5
28/10/2015

Great location! This hotel is updated and very close to the main train and bus station. We stayed there three nights. We arrived early about 11 or so and they checked us in without any problems. We got a big room everything and more then we expected. Really enjoyed there breakfast buffet. A lot of breads, meats, fruits, and plenty to drink. Got spoiled by their breakfast. Only complaint is that we were not told at check-in exactly how much tax they were going to charge. We told the tax amount at the time of check-in at the other hotels we stayed at while in Itlay. My husband asked the night before we were to leave and they didn,t want to discuss it until we were checking out. Very high taxes, 8 euros per person per night. We expecting maybe 5 euros.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Dalinda G, Thank you very much for your kind comment. We were glad to read it. However, we would like to clear the situation which happened with the city tax, obviously was some misunderstanding. The city of Rome from 01.01.2011 is imposed the city tax which is €6 per person per night, for all 4 hotels. That amount goes directly to the municipality. We verified your payment and it was €6. So, one more time we ask excuse us, in the case we created a confusing situation for you. We hope that small incident couldn't screw up your opinion about our Hotel. Will be happy to see you again in a very close future. Kind regards, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Ok"

3
27/10/2015

The inside of the hotel is really nice. It has a second story loft, huge bathroom with rain shower, double sink, toilet and bidet. Close to the Coloseum, Vatican City, Trevi fountain. Etc. Hop on hop off tourist bus are around the corner. My only complaint about this hotel....they let their guest smoke right in front of the door. When you check in all you smell is someone's cigarette smoke. It's not only annoying but it smells bad. By the time we got into our room...we had to change because we smelled like smoke. I spoke to the hotel staff about it...apparently they could care less. Close to all restaurants and pubs... Free breakfast.

"Stay in Rome"

5
25/10/2015

Loved this hotel, beautiful rooms and a wonderful location!! The desk staff were extremely helpful and appreciated the maps of Rome to help us navigate!! Walking distance to all of the sights!! The continental breakfast was lovely with lots of choices, took my group and they all appreciate great stay!!????

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Jennie625, Thanks for your nice and positive review. We are pleased to read your lovely words. It's a great pleasure to have clients like you. We will be glad to welcome you again in a very close future. Kind regards, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome.

"Well located for travellers who want to explore Rome"

3
24/10/2015

Two night stay as part of a group travelling through Italy. The hotel is well located with walking access from Rome Termini station. It's also easy to walk down Via Cavour to most of the central sights: it's not too far and hard to get lost. There are plenty of local restaurants tucked around the area so you don't have to go too far for a good meal or a drink either. As the hotel public areas are rather sparse and austere these are probably better bets for some evening atmosphere and close enough to be secure. The room we stayed in was quite basic and dark. It faced the interior square of the hotel so we had views of the hotel roof and air conditioning units so travellers coming to Rome may want to ensure they get a front facing room for a better view although this didn't cause us any noise problems. The room we stayed in had not been completely serviced: there were used towels hanging on the back of the bathroom door when we arrived. The bathroom plumbing is also quite antiquated so was not the best for showering. There was a good selection of items in the breakfast buffet though the coffee is from a machine so wasn't the best and the staff not that prompt at resetting tables or replenishing buffet items. The wholewheat croissants filled with honey were a revelation though and were totally irresistible. The hotel provided basic comfort and cleanliness so was fine as a transit hotel but the amenities, service and comfort of the public areas were not the best so I'm not sure I would choose it as a destination hotel if visiting Rome again.

"Book early"

5
23/10/2015

This hotel is in an excellent location within walking distance of Roma Termini, the major railway station. Just make sure that you have your directions and that you know which exit to take, as some of the sidewalks are stone, and difficult even with rolled suitcases. We booked approximately 2 months in advance and we able to book a king bed. Unbeknownst to us, the room came with a large balcony, with balcony furniture. This was a surprise and definitely appreciated after a hard day of sightseeing. Our room had a refrigerator and coffee in the room. The breakfast is excellent, with an assortment of meats, cheeses, eggs, yogurt, breads, fruits, coffee and juices. The breakfast was included in the room rate. There are many, many restaurants within a two block radius. There is a reasonable market a couple of doors down with wine and beer and a bigger one about 5 blocks away. Fast and free internet, but bring adapters as there are no US plugs. Modern decor and a great bathroom shower. This is a great central location. It was quiet and the bed was great.

"Great stay at BW Universo"

4
21/10/2015

The hotel was very nice, just steps away from Termini train atation and from Rome best attractions. The room was huge, modern and clean with Sattelite TV and free wifi internet which worked very well. The breakfast was instead not really good but not bad either.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Tazmania7, Thank you for your review. When our clients are satisfied with the stay, we are double satisfied. This is the best stimulation to be better and better. We will be happy to see you again in our Hotel. Kind regards, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome.

"October 21 visit"

4
21/10/2015

Internet service keeps dropping and is not very strong. Travelers need internet to communicate with others on their trip, to obtain directions and contact home. Too bad... Rooms are small but nice... Wish the internet worked better.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Robert B, Thank you for your comment. We were very sorry to hear that quality of the internet service failed to meet your expectations. Please accept our apologies for any inconvenience and be rest assured that we will review that problem accordingly. We sincerely hope you have reported the problem to our reception staff in order to fix it. Moreover we are glad to inform you that, in the event, for technical reasons the wi-fi internet connection should undergo the usual speed, we offer free of charge to our guests a modern and well equipped business centre where they are able to navigate and print their documents in total security. Hoping you'll take advantage of it next time, we look forward to see you in a very close future! Kind regards, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rom

"Just What We Wanted"

5
19/10/2015

We will definitely use this hotel again. Our room was spotless, and very quiet as requested. Loved the balcony, although we did not have a view. Breakfast was very good. Helpful staff. Great location for Termini and the city sights. Very easy to use this hotel as a base for exploring Rome or for taking the train to other cities.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear colbe_11, your comment full of good emotions was a wonderful discovery at the beginning of a working day. So, thanks for your comment and for being our guest. As you mentioned you will definitely come back at our Hotel, well, we are looking forward to welcome you again. Best wishes, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Very good hotel with an excellent staff"

4
18/10/2015

I have an excellent day at this hotel. I spent 3 nights here, and the desk agent was able to give me an early check in and I was upgraded to a junior suite. This week was very nice, but I must give a warning that the Junior Suite is a mezzanine, so you must go up and down stairs to get to the bed area. Other than that the room is excellent and quite large. The staff is very friendly, and the hotel is very well - situated near the Termini train station.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear GregBar35, Thank you for your nice and friendly comment. We're thrilled to hear that you enjoyed your stay at our Hotel, were satisfied with our services and the accommodation in general. It will be our pleasure to welcome you back in the near future. Best wishes, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome

"Perfect situation for a short stay in Rome"

4
17/10/2015

After an early morning start from Heathrow, we arrived at the hotel around 1pm. The staff on reception were welcoming and friendly and we were delighted to be upgraded to a Junior Suite, which we could check into straightaway. This was on two levels and had the added bonus of a balcony. It was exceptionally clean and comfortable and kept immaculately during our 4 night stay. The hotel is in a great position for sightseeing,with Termini station being a few minutes walk away, giving access to the Metro, local buses, the hop on/hop off buses and, of course, the trains. There were plenty of restaurants to choose from in the vicinity but the hotel had good restaurants should you choose not to go out. The buffet breakfast was very good, with plenty of choice for all tastes. We would not hesitate to recommend this hotel to anyone planning a trip to Rome.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Jennt68, Thank you for your wonderful comment and for your kind recommendation. We appreciate all your appreciations about our Hotel and the staff. Thanks for having mentioned the neatness of the rooms which is one of our highest standards we are very proud of. We are always happy to offer the best stay all our clients. Kind regards and hope to see one more time, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome.

"Great Stay in Rome"

4
12/10/2015

The hotel met all our needs. Loved that it was less than a 5 minute walk to the Termini! Location was great for our needs. We arrived about 1 p.m. and was able to check into our room which was a bonus. Had room with 2 twin beds which we requested as I was traveling with my son. Staff was friendly, especially, Vincenzo at the front desk. His English was good. We walked practically everywhere throughout the City Center - Colosseum, Pantheon, Trevi Fountain, Spanish Steps. About a 20-25 minutes to wherever we walked. However, due to time constraints, we had to taxi it to the Vatican City. Yes there was some water leakage in the bathroom from the shower due to the design, but not a big issue. During our visit, the temperature was over 90 every day. Kept the window drapery closed in order to keep the heat out of the room. The AC in room was adequate but not great. Breakfast was good, typical buffet style.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear Q, Thank you for your nice review. It's so wonderful to have clients full of positive emotions to share and thereby give us inspiration to make our work better and better. P.S. Vincenzo was pleasantly surprised to read your good comment about him and sends his best regards. We are looking forward to see you one more time. Best wishes, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome.

"City hotel in near central Rome, stroll away from Central Rail Station"

4
29/09/2015

Refurb work going on near reception and other ground floor areas was expected but was not intrusive. Our room on the 7 floor was excellent, quiet, large and comfortable together with a eye catching bathroom bordering on luxurious. It also had a large terrace and views across Rome's roof tops. Would we return to the Universo? Yes without hesitation.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear, Gerry K, Thank you for a nice comment. We are glad that you had a wonderful stay at our Hotel and would like to return. From our side, we are waiting next occasion to welcome you again as soon as it will be possible. Best wishes, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome.

"Location, Locaton, Location, and great staff."

5
28/09/2015

Just returned from Rome. Stayed at the BW Hotel Universo prior to our cruise and post cruise for two days. Excellent location if you are looking for quick and easy access to the Metro and to Termini Station. Many sites are also not far if you like to walk. The staff were always polite and courteous. Gave us good restaurant recommendations and directions. Our two rooms were larger than we expected, clean, and comfortable.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear, pianopian, Thank you for your comment. It's wonderful that you found our Hotel comfortable, clean, well located and were totally satisfied. We are looking forward to the next occasion to see you again. Kind regards, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome.

"Great for location from termini"

4
27/09/2015

We stayed here last week for my birthday as a surprise trip to Rome , the hotel is really good for location , just a few roads away from termini station, so if you wanted you can walk from here rather than being ripped off in a taxi like we was as we wasn't too sure where to go , we soon found out the hotel is about 3-4 roads away ! At the time we stayed ,the hotel is under going refurbishments and was abit off putting to see and hear , but you do get over that once you start to enjoy your holiday or at least get in your room . Rooms are lovely ! Small but fairly modernised I liked the dark , colours in the room, it made it look up to date and stylish but there are a few faults we did find , 1 plug in the whole room is not Enough , especially for a young couple like us who had to take turns in charging phones or using my own hairdryer etc , luckily our European plug happened to be a twin plug ! Still we did find this highly an issue for us. The bathroom , the bathroom is lovely and once again stylish but we noticed , when washing our faces or brushing our teeth , you can't turn the tap too powerful as where the seal of the tap joins the basin/sink it decided to spray a tiny fountain of water on you aswell ! Breakfast in the hotel is okay , we decided to eat out 2 days of our 4, as it just wasn't filling enough and found it catering for British tourists abit rubbish . The cooked food , seemed to be cold or slightly warmed , that's just a preference from our behalf though and not to be used against the hotel as such. Also ! Importantly ! When checking out the hotel , please remember there is a city tax charge , so save some Euros as it costs per person per night . Overall great locationed hotel.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear, dmh890920, Thank you for such a nice and detailed review. We were very happy to read all your memories after your stay at our Hotel and we took all useful notice that you wrote. Another thanks for your patience and understanding because of the repairing works that we are having now. Also, we would like to inform you, that in the event our customers needs, we do have power bars available at the reception. you have a necessity in more than one plug. For what concerns the water leaks in the basin, you know it would have helped if you reported it to the reception in order to send our maintenance staff to fix it. We were sorry to read that you were not satisfied with the breakfast breakfast.We offer, included in the room rate, hot buffet breakfast which includes a wide selection of hot and cold products, Gluten-free and vegetarian menus are also available. Not to mention that our staff prepares customized eggs or whatever else our guests wish to eat therefore if the food quantity wasn't sufficient we could have provided you more, if it wasn't hot enough we could have warmed it up for you. We are sorry you haven't relied on the attention and care we dedicate to our clientele. Kind regards, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome.

"Great Hotel"

5
26/09/2015

We have stayed at the Universo on all of our trips to Rome (17) and have always found the staff, the service and the room to be first class. The daily breakfast is the best you will find anywhere. The Universo is located close to the Metro and bus terminal so geting around the city and visiting other nearby cities is not a problem. We would highly recommend the hotel to anyone visiting Rome.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear, Johnftake, Thank you for your lovely comment and for recommending our hotel. We do appreciate your compliments very much :). Hope to see you again in a very close future. Best regards, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome.

"Great location. "

3
26/09/2015

We stayed here for four nights and the hotel location was great. Close to Termini so really easy to get around. The hotel itself was ok, we had a lovely room with a balcony. Bathroom was quite large which was nice. Bar staff were good but each time we asked for assistance with transfer confirmation from the front desk etc it was 'too hard' we had to do it ourselves. A bit of a tour group hotel. They are renovating the entry to the hotel which wasn't a big issue but hopefully will smarten up the place a bit.

Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
Dear, Sarah A, Thank you for your nice comment. We are very glad that you were satisfied with you stay at our Hotel. We are thankful you for your patience and understanding because of the repairing works that we are having now. We also hope that in a few can offer to our guests a more refreshed, stylish and cozy area. We are waiting to see you again in a very close future. Best regards, Maria, Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome.