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Best Western Plus Hotel Universo, Rome

Via Principe Amedeo 5/B, 00185, Rome, Italy - See on a map
Best Western Plus Hotel Universo - SP The Best Western Plus Hotel Universo is ideally located in the center of Rome. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Special Protection, our commitment to ensuring a safe stay with strict cleaning and sanitization protocols. Technologies to support the interaction with the staff to promote social distancing. Protective equipment and safety procedures for staff and guests. The Best Western Plus Hotel Universo is a 4 Star hotel in the center of Rome with a nearly centenary tradition. The Best Western Plus Hotel Universo is located only 200 meters from the Opera Theatre, Termini Railway Station and a few steps from The Patriarchal Basilica of St. Mary Major, Vittoriano, Via Veneto. Several interesting museums and points of interest are within walking distance, such as the Borghese Gallery, The Museum of Palazzo Massimo, the Colosseum and Imperial Forums, the Capitol and the Palazzo delle Esposizioni. The building has 197 rooms recently renovated, with air-conditioning system, fire prevention system, satellite TV, mini-bar and free Wi-Fi connection. Moreover, the Best Western Plus Hotel Universo has 13 Junior Suites, in addition to rooms and services for mobility accessible people. The hotel offers you a fitness center, with sauna and Turkish bath, and a space entirely dedicated to relax. The restaurant has many personalized menus, also for vegetarians and Celiac. The perfect location to organize successful congresses, conventions, conferences and meetings, with nine very modern meeting rooms of different size, elegant and efficiently equipped, with a total capacity of 600 people. Wi-Fi Internet connection is available and totally free of charge in all the areas of the hotel. The reception, available every day 24-hours, is always available able to provide information about guided tours, city maps and touristic routes of the Capital. ***This property has joined the Stay for the Planet project. It undertakes to manage the hotel activities in a sustainable manner by monitoring consumptions, reducing the presence of disposable plastic, taking energy efficiency***

Best Western Plus

Hotel Universo

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2021
 
Travelers_Choice 2020
 
based on 2550 guest reviews
NOTE ISSUED
Excellent
896
Very Good
1138
Average
330
Poor
110
Terrible
75
REFER TO NOTICE
Business Business
395
Couples Couples
953
Family Family
514
Friends getaway Friends getaway
290
Solo travel Solo travel
126
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great location and friendly staff"

5
Kjellaug T, Sandnes, Norway 26/05/2022

Great location only a few minutes walk from Roma Termini and metro stations. Good sized room with minibar (to mean this means a tiny fridge) and a kettle. Good bed and pillows, clean both bathroom and room. Everything I needed.

"5 nights in Rome at BW Universo Plus Hotel"

4
asnace, Boston, Massachusetts 24/05/2022

The hotel was very clean and the rooms very big compared to most European hotels. Beds were comfortable and AC was great. There was a 20min wait for check in because of a large group. Breakfast was good-scrambled eggs, toast, pastries, yogurt, fresh fruit, meats, juices, cereal. I had to ask for cream for coffee. Restaurants within walking distance and if you need a taxi the front desk will call you one. I reported a leak in my shower ceiling that was not addressed and didn't get much help from the front desk in finding non-feather pillows (son has allergies) otherwise it was great.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear asnace, We thank you very much for your feedback. We are happy that you had a comfortbale stay in your room and really appreciated our breakfast. We apologize for your concerns and for the unresponsiveness of our staff. We work hard to deliver exceptional service and we are very disappointed that we fell short. We hope to welcome you back next time you come to visit Rome again. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Perfect spot to stay before a cruise"

5
cruzegirl, United States 23/05/2022

While it is not a boutique hotel it provides a great location, a few blocks from the main train station. A perfect spot to stay before a cruise if you want to be in Rome vs an airport location. They offer free breakfast and wifi and the staff is super friendly and knowledgeable.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear cruzegirl, Thank you very much for your review. We are pleased you had a pleasurable experience with us! We hope to see you again soon. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma is a really pleasure to know that we have fully met your expectations.

"Weekend break in a superb hotel"

5
CJDELICATA, Saint Julian's, Malta 23/05/2022

My wife and I spent a weekend break at this hotel. Fantastic location; beautiful room; sumptuous buffet breakfast; very courteous and professional staff. Strategic location close to Stazione Termini and a few minutes away from Via Nazzionale. We always choose this hotel when in Rome and we are never disappointed. Highly recommended.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear CJ Delicata, Thank you very much for your lovely comment. We are extremely delighted that you chose to stay with us again and it is a really pleasure to know that we fully met your expectations. We look forward to welcoming you back again. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Strategic Location, Quiet and Comfortable Rooms, Attentive Staff"

5
spqr1903, Arlington, VA, United States 15/05/2022

In April and May 2022, my wife and I stayed at the Best Western Universo for 5 nights, during 2 separate stays. On our first stay, after a 9-hour red eye flight from Washington, DC, the gentleman at the front desk (I wish I had noted his name!) found a room for us 2 hours earlier than the stated check-in time. Much-appreciated! That was an early indication of how our 5 nights at the Hotel went -- helpful staff, quiet and comfortable rooms (one with a great balcony and view of Rome!), outstanding, convenient location. Over 5 stays there in the course of 4 years, we have learned that the Hotel Universo is within a 10-minute walk of not only Termini Train Station, but also several good restaurants for both lunch and dinner; the National Museum of Rome (in the old Baths of Diocletian); wine stores; pharmacies; convenience stores -- absolutely everything we have needed for a comfortable, convenient stay in the Eternal City. Highly recommended to all!

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear spqr, We are grateful for your positive feedback. We strive to provide all of our guests with an exceptional experience and your praise lets us know we're succeeding. We are happy that our location with easy access to various attractions, shops and local dining options worked well for your plans. We look forward to welcoming you back again. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Perfect stay at Universo"

5
Discover738326, Wickford, United Kingdom 15/05/2022

We were originally booked to stay at Best Western Universo for 4 nights in June 2020 but due to the pandemic we were not able to stay until 2022. During the 2 year delay the Universo staff were easy to contact and provided an exceptional service to ensure we would eventually be able to stay at Universo. During our stay all of the staff were extremely friendly and helpful. The hotel and rooms were very clean and spacious. The breakfast had plenty of choices and was very good. We all had a very enjoyable stay and would definitely return to Universo

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Discover, We thank you so much for your review. We are delighted you had a very enjoyable experience and are thrilled to hear that our staff took such a care of you! We look forward to seeing you again soon. Best regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Fresh hotel, good location"

5
UlyanaInStars, Moscow, Russia 14/05/2022

It's the best hotel near Termini station ROOMS: not so big, but comfortable. Excellent soundproof - you hear nothing from the street. Comfortable bed, good size bathroom. LOCATION: 5min walking from Termini railway station, 15min walking distance to Colosseum and other famous places in the city. There are a lot of different restaurants and groceries nearby. FOOD: good breakfast (6:30-10:30) includes buffet with different types of food like meat, cheese, fruits and veggies, toasts, flakes, pastry and etc. There is also option for lunch and dinner for extra payment. FACILITIES: fast wi-fi, gym and bar. Congress hall. STAFF: very polite and friendly.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear UnlyanalnStars, Thank you so much for your review. It is gratifying to read that every aspect of our hotel was appreciated and ensured you a truly enjoyable experience. We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Pleasant. Clean. Good location."

4
Travel07362813411, Ely, United Kingdom 12/05/2022

Stayed at this hotel for two nights. It is in good location. The room was basic but clean and tidy. Nice touch having the kettle and coffee/tea sachets. Didn't have food or drink from here so cannot comment on the food. Pleasant experience overall. Would stay again if in Rome.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Guest, We thank you for your great review. We are delighted that you had an overall pleasant experience and that you will return when you come back to Rome. We look forward to seeing you again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Good location"

4
Geir G, Bellagio, Italy 11/05/2022

We stayed there for five nights and were quite happy with our stay. The room was very nice with a big bathroom and a very big bed. Before arrival I asked for a room with a shower but got a room with a bathtub but I understand that it is not always possible to everything the guest asks for. Also it was not possible to close the door to the bathroom without it rubbing against the wall with a lot of noise. The service from the staff was very good. Breakfast was excellent with a good selection and excellent service. The bar staff was also very good but they should go over their stock management. One night they did not have a cold beer and three nights in a row they did not have the mint for the Mojito :-). But these issues are minimal for us and we would choose the hotel again when we return to beautiful Rome.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Geig G, We thank you for your review. We are very pleased that, despite some minor inconveniences, you have expressed a positive opinion on our hotel. We duly take note of your kind comments in order to improve. We are thrilled to know that you will choose us again next time you come back to Rome. Let's hope it's soon. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"The perfect location"

5
jmcparland2018, Chapelhall, United Kingdom 10/05/2022

This hotel is fabulous! A location which could not be better for easy walking distance to all places of interest, with great accommodation, friendly & helpful staff & comfortable facilities. Breakfast in the neighbouring bar is first class & having visited this hotel on numerous occasions, I could not fault a thing! We'll certainly book again!

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear jmcparland, Thank you for your review. We are pleased to know that your stay was completely satisfactory and that the easy access to the tourist points ensured you a memorable experience. We are happy that you will certainly come back and we look forward to seeing you again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Good Hotel and Location"

4
Debbie O, Safety Harbor, Florida 10/05/2022

Our tour group chose this hotel for us and it was just fine. As Americans, we were a little surprised at the small space and the odd half-door shower door on the tub, but overall it was good. The bed was the most comfortable one we had in Italy - others were way too firm for me! This was also the only hotel that offered drawers to put our things - it was only two small drawers, but we appreciated it! I think Americans also overpack, so it was a challenge to find places for all our "stuff." Regardless, it was a comfortable room, nice bathroom, had a closet, safe, and mini fridge. Breakfast buffet was plentiful and varied. I refuse to eat runny eggs, which I found at every breakfast buffet in Italy, but there was still plenty to eat and great cappuccino! Location was fine - I feel like Rome is so large, you have to walk a fair distance to get anywhere. We did enjoy just wandering the streets near the hotel. Hotel was clean, staff was very friendly and helpful. I would recommend this hotel to travelers.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Debbie O, We thank you for reviewing us! We appreciate the details you shared and we are thrilled to see that we met your expectations. We are also delighted that our beds enured you a restful night and our cappuccino got you off to a good start to the day. We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Good central city centre hotel"

4
damedolan, Glasgow, United Kingdom 03/05/2022

Our travel company swapped us to this hotel a week before we departed. Looking on-line wouldn't have been what I'd choose but once we arrived, the staff were very good, the hotel was clean and the location is perfect for a city visit. We had been booked into a duplex room with balcony, a bit of a mix up on arrival when we were given a standard room! Did eventually get moved but the standard room looked more modern while the duplex is teeny and walking up and down the stairs from the bed to the bathroom after trekking about Rome all day is something I could've done without. The balcony onto the busy side street we loved though. Breakfast was good with a varied choice and serving staff excellent. Hotel location is close walking distance to the major attractions, turn right and its about 15 mins max to the colosseum and turn left and its the same walking distance to reach the Victor Emmanuel II Monument. If you know Rome, you'll know then that all other attractions are within easy walking distance from these 2 main points. Termini station is about 10 mins walk away too. There are numerous good bars and restaurants near by and a very good main shopping street too. Due to the location alone I would be happy to stay here again.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear damedolan, Thank you for your kind review. We really appreciate you taking the time to tell us about your positive experience and are happy that you really enjoyed our prime location. Now that you know your favorite room, next time it will be easier to give you an even more enjoyable and memorable experience. We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"A great hotel to stay in Rome"

5
lillylou07, Kettering, United Kingdom 02/05/2022

An excellent stay, great location and very central. The train station and metro less than a 5 minute walk away. The rooms were clean and had everything you need. Breakfast was amazing and staff were so attentive. I would definitively recommend staying here and would return.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear lillylou, Thank you so much for such a wonderful review. We are pleased to know how much you enjoyed your experience with us and are happy that you definitely come back. We hope to see you again soon. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great Stay at Universo"

1
hadams2022, Columbia, South Carolina 25/04/2022

Excellent value, good location friendly, helpful staff. Rooms clean, quite, we had balcony rooms. Breakfast was excellent, lower cost than we expected, was great for a family group of 6 persons. Will return to Universo as soon as we can.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear hadams, We thank you for your feedback. We are delighted to hear that you enjoyed your experience and found an excellent value. We are thrilled that you will return as soon as possible! We look forward to welcoming you back. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Lovely stay at Universo"

5
SandySojourn, India 24/04/2022

A ten minute walk from Roma Termini train station and we reached the hotel. A busy hotel in a vibrant location. Easily accessible to restaurants, bus-stop, metro and train-station to facilitate shuttling around in vast Rome. We stayed in the comfort triple and deluxe room. Comfortable beds. Room was equipped well. Had some concern with the kettle which was fixed immediately by the service personnel. Breakfast spread was rich and vast. A fitness centre at the basement helps break-down the breakfast calories well :) I found the snippet about the origin of Roscioli hotels interesting. Staff was warm and approachable. We stayed around Easter and they had decorations, easter eggs and an additional spread with some traditional Easter dishes which was nice (photo attached).

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear SandySojourn, We thank you for such a positive review. It is great to hear you enjoyed the room you stayed in and that our staff were able to make your stay a perfect one. We are thrilled that you have appreciated the history of the Roscioli Hotels Group, which has been active for almost a century in the hospitality sector. We look forward to welcoming you back again. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Below expectations - zero value for money"

2
gina a, Bucharest 23/04/2022

We have stayed for 3 nights in this hotel, room no. 239 .… I have no words …. The photos attached to my review will speak for themselves. While the breakfast was plentiful, staff very courteous and welcoming, the room was a disgrace. Foul sewage smell kept coming from the bathroom (wc and sink especially) continuously … the AC was very noisy (the fan was probably broken), walls were dirty as well some parts of the shower. When we arrived we have found some stains on the bedsheets (probably rust). Room was not soundproofed so you could hear everything. Moreover between the walls were passing some sewage pipes and I could hear the water flowing from the upper floors - accompanied by the sewage smell - basically I could tell you what time the neighbors took a shower or they've flushed their toiled. The view …. there was no view. We had a broken window that was opening completely (contrary to the safety measures that the hotels should follow) towards a backyard full of AC equipment. I could see that other rooms with balcony (sold for a higher price) were having the same “lovely” view as we had . Since the hotel was overbooked we couldn't change the room. The cherry on the top was the room service tray charge of 15 €. I know that they try to deter guests from ordering room service and to persuade them to visit the hotel restaurant, but still …. At least the food ordered was nice and the staff very polite and punctual. This hotel doesn't deserve the 4 stars that he has.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear gina a, We thank you for your review. We are disappointed to hear about your experience, which certainly doesn't sound like one we strive to provide. We especially regret not having had the opportunity to offer you an alternative room that could completely satisfy you and ensure you maximum comfort. Our rooms are subject to continuous improvement audits and while some unsatisfactory aspects you pinpointed could have been resolved immediately with minor interventions, for others scheduled maintenance work is planned. We are very concern about our customers' satisfaction and, apologizing once more, we hope you come back and can see our continuous improvement. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Excellent"

5
emreyamac, Istanbul, Turkey 19/04/2022

Kind staff, comfort bed, excellent location, very satisfying breakfast. There are So many options for restaurant and coffee Shop near hotel. You can find market close to hotel. You can reach Main metro/train/bus station Termini so quick bu walk

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear emreyamac, We thank you for your nice review. It is wonderful to hear you enjoyed our breakfast and found our beds to be comfortable. We are also happy that easy access to public transport was so convenient for you. We look forward to the pleasure of welcoming you back in the future. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Busy Tourist Hotel"

3
jmiller64, Olive Branch, Mississippi 10/04/2022

This is a busy tourist hotel. That means that tour groups are coming and going all the time. That makes it busy, if that is okay with you. Otherwise, you might want to choose something like a Hilton, which will of course cost you more. Since both Best Westerns that we stayed at in Italy had lots of tour groups coming and going, we might want to pay more and go to a Hilton, etc. instead next time. But what you get for your money is okay. We had reserved a Superior Room which is on the top floor and has a balcony. That is nice in that you get to see the city and that you don't have people possibly making noise on top of you. But you do have the balconies, and you can possibly have noisy people on the balcony next to you. The people on our floor were okay in that way, but it is something to think about. The issue we had was that the "air conditioning" such as it was, did not work. No fan, no air conditioning. We opened up the door to help with that, which helped. But when there was noise outside, it wasn't good. Regardless, the air conditioning should work. Because of that, we had them move us. We ended up on the second floor which was a Deluxe Room that had two levels. What was good about this is that the air conditioning worked very well. And it was quiet. So that was good. Breakfast is included. It is good, but you need to get there early. As the morning goes on, eggs and other items aren't resupplied and they start to get more and more runny. They do supply espresso drinks on request and that was great! We had dinner two nights in their restaurant and it was adequate. The hotel is in a tourist area a few blocks from Roma Termini, which is the main train terminal in Rome. So it was in a more basic part of town so you should consider that. We did not feel as safe going out at night and avoided doing that.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear jmiller, Thank you for choosing to stay with us and we appreciate your detailed review. Our air conditioning is a centralize system which was still operating as heating due to unstable temperature of those days. Fortunately, some of our rooms are equipped with independent air conditioning. We are pleased you immediately shared your concerns with the staff and that the solution provided was satisfactory. We are glad that our restaurant and our breakfast were to your liking. We also appreciate your comments on the buffet resupply which we will review with the relevant team. We hope to have another chance in the future to welcome you back again. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Good location but too noisy"

2
JFRRRRRR, La Defense, France 10/04/2022

The location is great : near to almost everything at walking distance The rooms are very recent and well accomodated, however that a are a bit small. The bad point is the noise : A room door open ring or closing you will hear it We had also very noisy neighboord (room 228 on April 9th) that were shouting from 11pm to 1 am … and without any respect for other peoples !

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear JFRRRRRR, Thank you for leaving us a feedback on your experience at Universo Hotel. We are pleased to know that you found our location to be convenient for tourism. We are also glad to hear that our rooms were appreciated. We apologize for the issue caused by noisy neighbours and we regret the impact it had on your experience. We urge our guests to share any issues or concerns with the staff so that they may take action. We hope to have a chance to host you again in the future. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"My stay in Rome"

5
User 04/04/2022

I picked this for location. Two blocks from Termini. All bus, rail and Metro are right there. There are stores and shops like TIM and Vodaphone and food and many other services. The Termini has taxis all day and night.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Pete S, we thank you for your positive rating and for sharing your appreciations for our location. We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Clean, modern"

4
b747-8, Los angeles 02/04/2022

The location is very close to the central station which makes getting around easy. The beds were very comfortable, and breakfast featured a good selection. The bathroom ventilation left something to be desired as we could smell something coming from other units.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Guest, Thank you for your valuable feedback. We are pleased to know that you had an enjoyable experience with us! We have duly noted your remark concerning bathroom ventilation, and we will look into the matter. It would be a pleasure to welcome you back on your next visit to Rome. Best regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Friendly spacious hotel"

5
VirSan123, London, United Kingdom 24/03/2022

We found it a bit difficult locating the hotel but once we found it, it was incredibly easy travelling from it to Termini Hotel. We managed to walk to all sightseeing sites by foot from our hotel. Breakfast was divine and kept us full past lunch, great selection. only con for this hotel is that it has one lift and our room was on the 8th floor! so a lot of the time we had to wait for the lift. In saying this, although our room was on the 8th floor beside the lift we could not hear any noise which was great

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear VirSan, Thank you very much for sharing your satisfaction! We are thrilled to know that we were part of your memorable experience in Rome. We look forward to welcoming you back again. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great stay …. Again!!!"

5
User 04/03/2022

Another lovely stay in this great hotel!! Fantastic rooms in a fantastic location. The staff and amenities at the Universo are second to none. You are walking distance to all the main sights and sounds of Rome. Can't wait to go back !!

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear patbmall, We thank you for your lovely comment.It is rewarding to know how much you are satisfied with our standards and that in your opinion we are second to none! Thanks for allowing us to be a part of your memorable experience in Rome. We look forward to seeing you again in the near future. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"updated comfortable and friendly"

5
RL L, Jerusalem, Israel 20/01/2022

this hotel is right near the train station, a good neighborhood, since mostly everything is within walking distance in Rome it was convenient. the staff was super friendly , helpful, efficient and accomodating. the room was super clean, modern: very comfortable beds, pillows, and linen. the shower was so roomy and comfortable with nice amenities. i would stay here again and highly recommend this hotel

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear RL L, Thank you for your nice review. It's a pleasure to hear that you had a comfortable stay and enjoyed the service provided by our staff. We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Solo Birthday Trip To Rome"

5
atomikkkittie, Hamilton, Canada 12/12/2021

I stayed at the Best Western Plus Hotel Universo a couple of weeks ago during my trip to Rome. It was my first time visiting Rome, so I did lots of research on places to stay. I'm extremely happy with the choice I made to stay here. The reason why I chose to stay here was the following: - Since it was my first trip to Rome solo, I opted to stick with a chain. I normally wouldn't do this, but I was alone and I didn't want to contend with things you may contend with in more quaint places like no elevators (I DO NOT pack lightly), hot water issues, etc. - I wanted a king bed and many of the places I looked at had a queen bed as their biggest bed. - I planned to walk to as many places as possible and the hotel was within a 30 min walk to most places - Trevi Fountain, Spanish Steps, Colosseum, Pantheon, etc. My shuttle ride (not associated with the hotel at all) was horrible. It had dropped me off blocks away from the hotel and I arrived at the hotel a sweaty mess because I was dragging 2 luggages in my huge Winter coat and I kept getting lost because I did not realize the street names were etched into the buildings and not the street signs I was used to in Canada. When I finally arrived at the hotel, I was greeter very warmly by Front Desk. They advised me that they had upgraded me to a balcony room since it was my birthday, but it wouldn't be ready for a couple of hours. It was around noon by this time. No problem. They took my luggage while I waited. I asked where the washroom was (to wipe down all the sweat because I'm chubby) and the restaurant. The lobby washroom was located down the stairs. The hotel had excellent signage, so it was not difficult to find at all. The washroom was kept super clean. Because of my nausea issues, I try to avoid public washroom because the smell makes me insanely sick, but this was not the issue here. You know if a business takes care of their washrooms, you're in good hands. I took a seat in the lounge area of the lobby for a bit while I collected myself. There is adequate seating here and by Front Desk if you're ever in a position to have to sit and wait for anything. Once I collected myself, I made my way to the hotel restaurant. My server was named Simone (I'm sorry if I spelled his name wrong). He was super nice. I just ordered a small snack while waiting for my room. What I thought was a small snack was huge. It was a plate of prosciutto with buffalo mozzarella. A basket of bread was also brought out for me. This may be the norm in Rome, but the cheese was so good. Here in Canada, when you get the cheese here, it's still yummy, but very firm. This cheese was so soft and fresh. Delightful. After my meal, I proceeded to Front Desk to check-in. Check-in was a breeze. I was assigned Rm 724. The room was super clean which is a traveller's dream. Beddings were super soft. Mattress and pillows were super comfy. When I say comfy, I mean so comfy that I took naps and missed dinner time 3 nights in a row and had to order Uber Eats because it was so comfy. When you travel far, out of everything, this is what you need and want. Best Western Plus Hotel Universo did not disappoint there. Bathroom was spotless as well. It came with products to use, but I packed my own, so I can't comment on the quality. Let's talk about the towels. Finally! A hotel that provided large towels. Chubby people need larger towels and Best Western Plus Hotel Universo is a real one for providing them. I frequent hotels (Fairmonts, IHG, Marriott, Hilton, etc.) often and I've stayed in many resorts, and they usually just offer the towels that barely wrap around your hair. This made me happy. The sink was large, so it was great for washing my face at night and not splashing water everywhere. During my stay, I didn't have any issues with water or plumbing whatsoever. The closet was a decent size for the size of the room. I do wish that it had more hangers, but most people probably don't pack as much as I did, so that issue is so minuscule. There was a safe located in the closet which was super easy to use. Great for storing your valuables, but not a super huge safe to store your actual handbag or anything that size. The mini fridge was stocked with large bottles of flat and still water, pop and I think beer (I don't drink alcohol, so I didn't pay attention). Of course, there's a small fee for them. Nothing outrageous. There was also a kettle. I brought my own tea, so this was helpful. By the bed, the wall was fitted with outlets for regular plugs and USB to charge your phone. I brought a couple universal adapters, but this was very handy. It rained for a large part of my stay, but I did manage to enjoy some sunshine from the balcony when I could. And of course, I needed to take some selfies up there. Lol. The balcony had a table, a couple of chairs and a lounger. The view isn't spectacular, but being able to start the day by sliding the door open for fresh air is always nice. I didn't get the breakfast buffet included with my stay because I was unsure if I'd be awake for it, but I was able to check it out a couple of times. They just add the charge (€9) to your room. You're provided with gloves when entering and instructed that masks and gloves must be worn when you're up at the buffet. For a hotel, the buffet had a great spread. Lots to choose from whether you're in the mood for sweets, carb loading, fresh fruits, eggs, sausage, cheese, deli meats, cereal, etc. I don't like eggs, but I found myself obsessed with their scrambled eggs. Delicious. Freshly squeezed juices were available as well. A server would ask if you wanted cappuccino and it would be served with 2 mini doughnuts. They were so fresh and yummy. For my last night, it was pouring, so I decided to have dinner at the hotel restaurant. Again, service was excellent. I ordered the calamari as a starter. Because of my dietary issues, I swapped the salad for chips. They were so good. For my main, I ordered lamb chops with potatoes. Dinner was delicious. I would have loved for a sauce to accompany the meal, but that's just me. A basket of bread was brought out with dinner, but I skipped it, so I can't speak to whether it was hot, fresh bread or not. Best Western Plus Hotel Universo is located close to so many things. If you want to take public transit, Termini Station is a quick 5 min walk away. I got to get in some Black Friday shopping on Via Nazionale just minutes away from the hotel as well. If you choose to take a taxi, just ask Front Desk to call one for you. They'll give you a slip with your taxi number on it and you're off. I opted to do most of my sightseeing past midnight. Unlike the hotels here that are buzzing at all hours of the night, I discovered from the dude at the restaurant across the street that I had to ring the doorbell to have the doors opened for me when I returned at 3am. Yes. I was a single woman walking around Rome late at night and can attest that it was completely safe. Shout out to the person working Front Desk who constantly had to come let me in and open the doors for my late-night Uber Eats. I probably annoyed the crap out of him, but he never once made me feel that way. Check-out was a breeze. I settled up my bill and the city taxes and that was that. I was breaking up with Best Western Plus Hotel Universo until next time. Overall, I enjoyed my stay here and I recommend it for anyone who is travelling solo in Rome for the first time. I can't wait to return. (I know this review is super long winded, but it's going to be on my blog and I'm too lazy to write this twice. Lol.)

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear atomikkkittie, Thank you very much for such a beautiful review. It was so nice to read your post and it is brilliant that we got a part on your personal blog. It was exciting to see us through your eyes and I assure you that your satisfaction is the best reward for our commitment to ensure a memorable stay. We look forward to welcoming you back in the future. With best wishes for the holiday season Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Best Western Universo Roma"

5
Linda C, Woodbrige, United States 28/11/2021

We chose the hotel because of the proximity to the train station which made it easy going to and from the airport. It was also within walking distance of other area attractions. The hotel followed Covid protocols and the people at the desk were helpful.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear DiveTravelLight, Thank you for your review. We are delighted to know that you enjoyed our location, which is very convenient to make tourism in our city. We are also glad to receive a positive feedback on the Covid protocols. We also thank you for your lovely comment about our reception staff, that will be share with all of them. We look forward to welcoming you back again. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Perfect location, comfortable beds, and friendly staff"

5
ugagirl5, Atlanta, Georgia 22/11/2021

My husband and I only stayed one night at this property as our original trip was to Florence, but our flight home was out of Rome. However, I am planning to return to Rome with family next year and our experience has put this property at the top of our list for that next trip. This is far and away the nicest Best Western I have experienced. It is a quick walk from Termini Station and the rooms are very nice and very reasonably-priced. The whole property was sparklingly clean and our Jr Suite well-appointed, with comfortable beds, a lovely balcony and - my favorite - a spacious showers with fantastic water pressure and big, fluffy towels. The only thing missing was a robe and slippers. However, the best part of our stay was the staff. They were warm and welcoming from the moment we stepped foot in the lobby. Marco at the front desk was particularly helpful and charming. We look forward to returning in the future.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear ugagirl, Thank you very much for such a lovely comment. We are delighted to know from the first moment you enetered and throughout your stay, you were impressed with our standard of service. Thank you also for acknowledging our team's excellent service. We hold ourselves to high standards and this will motivate us all to continue with our efforts. We hope to see you again soon. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Awful Experience"

1
thatcherpatch, Oakland, California 08/11/2021

I hate writing bad reviews, but I had an awful experience at Best Western Universo this october, since multiple blunders were made on their part throughout my stay. First of all, after checking into my room I found that the shower was filthy with soap, dirt, and scratches. Not having enough time to move rooms, I cleaned it myself and went out to lunch. Then, after coming back, I found another person's luggage sitting in my room- the hotel staff had entered my room without my permission and dropped off someone else's belongings! I called the front desk and they sent someone up to retrieve them. I tried to ask what had happened but there was a language barrier so I gave up. I went down to the front desk to complain that night and the concierge said there was nothing he could do but I could come back in the morning to speak with the manager (as if it was up to me to remediate their mistakes). The next day while in the room, I received a call from the front desk where someone was muttering unintelligibly. I tried asking many times what they were saying, but they clearly couldn't understand me and kept yammering away. I think they were probably calling about room service, but it was sketchy because of the lack of communication and that we had a "do not disturb" sign on our door. Very odd. Went down again to talk to the manager that night and no one was in, yet again. Finally spoke to the manager on the last day and while he did sit down with me, he also tried to turn the situation around on me saying I hadn't given enough notice on this situation or he would have fixed it sooner (not true, as I had gone to the desk several times at this point). I said a voucher for a future stay wasn't acceptable as I didn't want to stay at the hotel again. He said he'd talk with his higher ups and work through a solution with me, giving me his email. Then I reached out again a week later asking for an update and he said a voucher was all he was going to do as that was their policy (so he lied to me about finding an alternate solution). I tried again to explain to him why this wasn't suitable but he would not budge. I gave plenty of opportunities to BW and the manager Martin to fix this but they have failed every step of the way, hence this review.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear thatcherpatch, We aim to deliver the best experience to our guests and we are deeply sorry to know that we fell short of your expectations. Our porter, when storing the luggage of the guests of a newly arrived group, put one of the bags in your room by mistake. The operation was so fast that the porter did not notice that your stuff was in the same room too. You also did not notice the luggage until our call, when we realized the mistake. Of course, we sent someone to retrieve it and we are sorry that all given reassurances and apologies were considered unacceptable by you and that the offer to change room bothered you. Our manager was immediately informed of your concerns; although he was waiting for you the next morning since early, he waited for a convenient time to contact you, and it's a shame you already left the hotel. However, he was glad to get in touch with you by e-mail the same night and, once investigated the matter, he tried to understand what kind of solution you were expecting. We are committed to ensuring that our guests enjoy a pleasant stay and their collaboration is important to succeed. If we miss this opportunity during their stay, we ask our guests for a new chance in the future to turn them into satisfied guests. In such a spirit we were glad to offer you a voucher, as an adequate compensation for your case, and we regret that solution was also rejected by you. We hope that over time you will be able to change your mind and use the voucher. We will be glad to welcome you back. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Clean hotel close to Termini"

5
Tony A, Chicago, Illinois 03/11/2021

Overall a clean and spacious (by Rome standards) hotel close to transportation. Hotel staff was very friendly and helpful. Colloseum is about a 20 minute walk. Lots of food and drink around the hotel.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Tony, Thank you very much for your nice review. It is rewarding to know that we met your expectations and we are delighted to see how much you enjoyed our area. We look forward to welcoming you back again. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Discussed with service and treatment"

1
Tkinnear1, Sydney, Australia 14/10/2021

Absolutely disgusted with the treatment by Martin Pirnokov one of your staff. I had originally booked to stay in this hotel on my European honeymoon from Australia in June 2020. Of course the pandemic broke put and the Australian borders closed (and are still closed) for international travel. I contacted the hotel to cancel the reservation and recieve a refund and was told I could only recieve a credit voucher and was offered 2 years on this. I then advised that I would prefer a refund as I do not know when I can travel again considering the situation in Australia to then be issued with a credit voucher from Martin for 1 year!? What do you mean? You offer 2 years and then issue one. I left it at that since then the voucher has obviously expired. I contacted the hotel 2 months ago to request a refund as the voucher had expired and I am still unable to leave my country and was not responded to for 2 months, I followed up again to find out what was happening with my refund to be responded to again by Martin telling me the situation was getting better in Italy and all I required was a vaccination and he could extend for a further 6 months. . . So what if I don't have a vaccination? Will you refund my money then? I advised Martin I am still unable to leave my country as the Australian borders are closed, the flight from Australia to Italy is 22 hours and can't just be rescheduled at the drop of a hat also without reprocussion trying to return to Australia with hotel quarantine periods required. I am also 8 months pregnant and will not be travelling with a 6 month old baby as suggested by offering a 6 month extension. Martin has now suggested i extend the voucher out the 6 months as he previously suggested and then extend again when that expires. I am sorry, but that is not acceptable, you are an international hotel chain and should be more considerate to guests personal situations. I can not leave my country to stay in your hotel. I would appreciate someone other than Martin contacting me about this situation to rectify respectively. Thank you.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Tkinnear, We apologize for your disappointment. Since the beginning of the Pandemic and the consequently lockdown, we decided to adhere to the directives laid down by our Government that allows a conversion into a voucher of the “not refundable” reservations. The European Community has decreed that these vouchers can be extended up to 2 years from the date of issue. For fiscal purpose we prefer to extend it from time to time and will continue to do so as long as there is a state of Emergency,and only at the end of it will we be able to evaluate eventual different options. We understand the difficulties you are highlighting. However, given the high number of cancellations in 2020, the different travel conditions of each Countries as well as different guests personal situations, we have decided to apply a single policy without exceptions. We are confident in your understanding and patience, we remain at your disposal for further extension of your voucher. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"An excellent 4 star hotel at a great price"

4
awbstl, United States 05/10/2021

Hotel Universo is an elegant and well priced hotel in Rome - a hotel of this quality would be much more per night in the US. It is very convenient to Rome Termini, so this hotel is great for those coming from the airport, or going to the airport for an outgoing flight. The rooms are of nice size, beautiful, clean and the bed was very comfortable. We did not have room facing the street or with a balcony, but as we were not there to hang out at the hotel, but to see Rome, the room was exactly what we needed at a good price. Access to tourist areas, either by walking, bus or metro makes it a good base for those exploring Rome. There are many restaurants immediately close to the restaurant, and some very interesting restaurants within a decent walking distance. The breakfast was the best we had during our two week stay in Italy. The staff are helpful and competent, but also very busy, so there was limited interaction, and if a large group is checking in or out, there may be a bit of a wait. When we are back in Rome, we will seek to book a room at this property, as well as recommend it to visitors we expect to come to visit us in Italy

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear awbstl, Thank you for rewieving us! We are grateful to see that you were satisfied with our standards and really happy to know you will come back. We hope soon! Sincerely Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great hotel for sight seeing in Rome"

5
User 26/09/2021

We stayed for 4 nights in Sept 21 . Our room was a good size and the balcony was excellent for relaxing after a busy day. The bed was very comfortable and the hotel was quiet at night. Breakfast in morning had a good variety. It was busier at the weekend and I would advise having breakfast earlier to avoid the rush. The location was good, 5 min walk to termini from where we took the Terravision bus to airport. We walked to all the tourist sites in Rome from the hotel. The staff were friendly and helpful. The only small issue was the temperature of the water in the shower was unpredictable. It would turn very hot unexpectedly.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Eva Q, We thank you for such a great review! We are happy to hear how much you enjoyed your stay. We'll share your loving words with the team! We've reviewed your notes about the shower with the maintenance staff for the necessary checks. We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Nice and friendly"

4
MEHRANTHEADVISOR, Stockholm, Sweden 21/09/2021

Nice room and friendly staff. Also very good breakfast was included on our room. The cleanness of the room was fairly good and I cant complain about nothing special.We enjoyed our five days trip in this hotel, also I should mention that the location of the hotel was so good with very good restaurants around.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear MEHRANTHEADVISOR, We thank you for your review. We are pleased to know that you enjoyed your stay in our hotel. We strive to provide excellent service and your lovely words are the best rewards for us. We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"A very comfortable and convenient base"

5
LynnVelez_Malaga, Velez-Malaga 18/09/2021

We chose the hotel because of its location close to Termini station but on a quiet road close to a selection of good restaurants. We had a superior room with balcony on the 7th floor and the balcony was very spacious with a sunlounger as well as a table and chairs, and a view of Santa Maria Maggiore church and bell tower which looked lovely when illuminated at night. It was a great place to relax with a drink after a hard day's sightseeing. The room was spacious with a very large and comfortable bed, and very quiet all the time. The staff who serviced the room did an excellent job both of cleaning and restocking any items used. Staff at reception were always very pleasant and helpful. We chose not to take breakfast in the hotel because of not being able to select our own food from a buffet and possible delays waiting for a staff member to serve us if the hotel was busy (I know this is not the hotel's fault but a safety measure put in place because of Covid but it's not something we enjoy). There was a very nice café on the corner near the hotel which served a wide selection of breakfast dishes and we could have coffee in our room thanks to the electric kettle available. There were plenty of lifts so we never had long to wait for one. All in all we felt the hotel offered very good value for money especially for a room with such nice outside space. The only negative we experienced was having to wait too long to check out as a group was checking in early at the same time and we were worried about missing our train. It would be helpful if there was a separate queue for guests just wanting to check out.

"A nice stay"

5
Zante1Sweden, Sweden 15/09/2021

We had a big doubleroom with a big balcony on 7:th floor. The view from there was stunning. The room was quiet, comfy and clean. Staff was helpfull and friendly, especially Monica who showed the table for breakfast. She was happy and friendly every singel morning. We (Gerd and Tom) miss her. Breakfast was very good and fresh. It was easy to go anywhere from the hotel, if you wanted to walk or take a bus or metro or hopp on hopp off bus. Buses and metro from Termini a 5 minutes walk from hotel. Very handy!!. A lot of restaurants in the neighbourhood. We had a great time but I must warn you from eating dinner nighttime at the hotel- restaurant, terrible food that is overpriced and I also got foodpoisened after eaten there. Sick for a whole night and the next day.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Zante, We thank you for your review. We are extremely delighted to know that you had a pleasurable stay in your room and that you enjoyed the area where we are. We really appreciate your comment about the staff. Your praise is well received by all of them, especially Monica, and encouraging to them. We are deeply sorry that you did not feel well during your stay. If you had informed us of your ailments we could have provide you with the maximum assistance. Also, we could have checked if there was a correlation with any ingredient you ate or it was just a coincidence. We look forward to hosting you again soon for a more positive experience. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"5-nights-stay"

5
DiviFilius13, Vienna, Austria 07/09/2021

We stayed here for 5 nights in one of the Executive Rooms with balcony. Our room was on the 7th floor with a big balcony and view to the Basilica di Santa Maria Maggiore. We were very satisfied with the room size and cleanliness. The only minor issue was a flat that was above us - not a hotel room. There was banging and other loud noises every evening, but luckily not early in the morning or in the night. The location is perfect, as the hotel is 5 minutes walk away from Termini station. Breakfast was also nice, but this system of queuing and being served by the waiters at the buffet is extremely inconvenient. What we also don't understand that hotels do require neither a negative test nor a proof of vaccination, but they let everybody dine together. This is very strange and probably wrong, but that's not the hotel's fault, if the government regulations allow this. We found the entire staff very friendly and helpful - especially Ana at Reception.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear DiviFilius, We thank you for your review. We appreciate the details you have shared with us and we can understand the difficulties of traveling during this time. We are happy to note that, despite this, we were able to make your stay memorable. We hope to host you again in the future! Kind regards Stefania Pesci Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma

"Great Hotel in a Great Location"

5
MARVIN R, Hamilton, Ontario 01/09/2021

This hotel is just a few blocks from Termini Train/Metro Station. That made if convenient for me to complete all my sightseeing in Rome. The hotel looked to be newly renovated and my room was an oasis with wonderful air conditioning (during the heat and humidity of August). The breakfast was great and I had a great stay. If you are visiting Rome, I can strongly recommend this hotel to you. By the way, if you did not want to use the hotel restaurant, a number of nice and relatively inexpensive restaurants are located nearby.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Marvin, Thank you for taking the time to review our hotel. We are pleased to know that you had a great time with us and that our location made your stay memorable! We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Close to the train station hotel ( Roma Termini )"

4
VDelia96, Palatine, Illinois 19/08/2021

A good location to explore Rome. The room was big, with an upstairs big bed and TV, the draw back for this was that there is only one bathroom downstairs. Downstairs, there was 2 single beds put together, but the mattresses kept moving and it is kind of dangerous of falling down, if you sit without looking. The bathroom was quite big. The internet connection was good. The breakfast was good, almost the same products every day. The staff was nice and helpful. Overall, a good experience.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear VDelia, Thank you for your review. We are delighted to know that you overall enjoyed your experience. We appreciate your kind comments about what you liked a litlle less. This is very important for us for improving and offering you an even better experience next time you come to visit us again. We look forward to welcoming you back. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Teribile customer servive"

1
User 17/08/2021

One of the worst experience with a receptionist of an hotel. We book 5 rooms and we had 2 small babies under 3years old, no electricity on arrival (answer of the lady from receiption was ,,just want to inform you that other rom they have SO this is enough for you to know''), no coat for babies, one TV and one freezer was not working. Just wondering when they know that they will have check ins they don't check the rooms??? NOT recomendet

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Lina, Thank you for bringing to our attention your opinion about our customer service. We apologize for not meeting your expectations and for the problems you encountered upon your arrival. Unfortunately, the automatic keys software got a problem causing a temporary black out in some rooms. Our staff tried to fix the problem in the shortest time possible and we are sorry to know it was not suitable for your needs. As result of such inconvenience, our staff entered your room to reset electronic devices, like TV or minibar. We are sorry we did not receive your note about baby cots. it would have allowed us to arrange them in advance and avoid waiting times to accommodate them. We hope you may regain your confidence in us to welcome you again. Best Regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Nice hotel"

5
User 16/08/2021

Nice hotel and good customer service. I made a mistake in my reservation, and Expedia was unable to fixed the issue, I was traveling with two kids and I was worried, but the front desk fixed it and helped me and my family to have a confortable stay.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Will, We thank you for your review. We are very delighted to read you appreciated our hotel and the service provided by of our staff! Your valuable feedback will be shared with all our team which daily strive to fully satisfy our guests' expectations with passion and dedication. We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Good hotel, good location"

4
User 09/08/2021

Very good and clean hotel at a very good location. 10 minutes walking from train station. 5 minutes walking to metro/subway A lot of good restaurants in the neighborhood I would recommend to stay here. Staff at reception and breakfast are very nice

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Guest, We thank you for your review. We are pleased to know that you enjoyed your stay. We are particularly glad that you have mentioned the staff at the reception and the breakfast as plus value. We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great Location"

4
junechild, san diego 02/08/2021

Hotel is less than a couple of minutes from train station. Termini is a huge train station and can get confusing. Use exit piazza dei cinquecento. When you go upstairs if you see white taxi, bus and Italian flag you're at the right exit. Make sure to turn left on first road via Cavour but be on the right side. If you see hotel Genova turn right. I thought about staying closer to tourist attractions that require metro or taxi ride but so glad staying close to termini. One train ride to Airport and Florence. Bus ride to everywhere. Walking distance to many attractions. Supermarkets at station. Just like any other big cities there're all kinds of people at train station but nobody really bother you. Staff are very nice and room is small but clean and modern. They have converter for electronics if you're coming from the U.S. Wall is thin that's typical in Europe but I slept well. I don't know about 4 stars though. I have noticed 4 stars in Italy are different from other countries. The biggest let down was breakfast. They set up as buffets but can't get your own food. It was so inconvenient since you can't grab anything and have to wait in line to ask for one item. Their cappuccino was excellent. Also 2 waiters did amazing job, They were very fast and efficient they saved our frustration. Other than breakfast everything was great. Price was right too.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Junechild, We thank you for your review. We are happy that you had a pleasurable experience in our hotel! Sorry for the inconvenience at breakfast due to the anti-covid measures that we had to introduce for the safety of our guests. We are happy that, despite this little difficult, you found our cappuccino excellent! We loved the details provided in your post and hope to see you again! Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Good hotel, small rooms. "

4
jevgenij_ko, Riga, Latvia 01/08/2021

Hotel situated in good place. 5 min walking from Termini Station. Personnel is friendly and helpful. English is a bit poor, but understandable. ATM avaliable next to reception. Breakfast now is poor, from hot only scrambled egg and bacon. Ham, cheese and prosciutto available, as well as some bread and sweet, juices. Coffee will be made by weider. Cappuccino is very good. Romm was on 7th floor, small, smallest I saw. But big plus is terrace with table, chairs and lounger. Near was church and in the evening its lithing is beautiful. As well as every 15 mins bell tolls.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear jevgenij_ko, Thank you for your review. We are pleased to know that you enjoyed your stay in our hotel. We appreciate the details you shared by mentioning what you liked and what you liked least. We hope to have a chance to host you again soon. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Our first and last visit to Rome; dangerous area"

1
marymc13, Charlottesville, Virginia 30/07/2021

My wallet was stolen on our first day in Rome. The pick pocket physically pinned me against a luggage carrier in the train. To make the trauma worse, it was almost impossible to find a police station which gave a $#@! (we went to three before finding one which would even take a report). "Not my job," seems to be a theme. Too bad such a nice hotel is in such a dangerous area.

"Will be back"

5
E9751AOmariaa, Lund, Sweden 04/07/2021

Very nice large suit with large balcony. Comfortable bed and nice bathroom. The staff was very serviceminded and helpful. We did not have the breakfast but found a nice place close by. Good location when arriving with the train. Will be back.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Aomariaa, Thank you very much for your nice review. We are delighted to read that you felt comfortable during your stay with us and found our location to be convenient. We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great service and a great location"

5
GuatemalaGringo, Manchester, United Kingdom 06/11/2020

Really enjoyed my stay at this central hotel, close to Termini Station. Staff very friendly, efficient and helpful in these challenging times. Room was comfortable and cleaned daily. Breakfast was good and served to you in your seat rather than buffet due to Coronavirus, waiting on staff were excellent too. Would highly recommend staying here if you want a mid-priced hotel close to transport links and walk-able to the main sites!

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear GuatemalaGringo, Thank you for your feedback. We are delighted that you really enjoyed your stay and that you were impressed with the hotels' standard of service, despite the challenging times we are experiencing. We greatly appreciate your recommendation and hope to see you again on a next visit to Rome. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Came to our rescue"

4
Amchatt7, Liverpool, United Kingdom 26/10/2020

So we had originally arranged a stay at a different hotel, when we arrived that hotel was boarded up with just a telephone number on the door. When we rang the number it put us through to this hotel who were amazing, they handled everything so efficiently and helped ease our distress. They honoured our booking (the other hotel wasn't a Best Western) and gave us 2 lovely rooms, no fuss at all. We were so very grateful and will definitely make this hotel our first choice when we return to Rome.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Amchatt, Thank you so much for your lovely review. We are delighted to hear that you enjoyed your stay with us and that we'll be your choice when your travels bring you back to Roma. We look forward to welcoming you back soon. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Very average - there are better 4* hotels"

3
User 04/10/2020

We stayed here for one night whilst transiting through Rome. Although the location is close to the station, and the entrance is clean, the room itself was very tiny and dark, despite paying for a larger room from their website. Bathroom was also in need of updating with scratched bathtub and scuff marks everywhere. Wouldn't come here again for the money.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Prash, Thank you for sharing your opinion about our hotel. The comfort of our guests is our main goal and we regret we didn't meet your expectations. Our staff are constantly working to improve the satisfaction of our guests and would have been happy to move you to a room that could fully satisfy you. We will forward the mentioned issues to the relevant team to treat them as routine maintenance and solve everything quickly. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Very disappointed"

1
golftennis19, Oldsmar, Florida 21/09/2020

Our family was scheduled to visit Rome at the end of June, 2020. We had three rooms reserved for 4 nights. Due to CODID 19 and the travel restrictions imposed by the country of Italy, we were not able to travel and make our reservation. I sent an email in late May informing the hotel that we were not going to be able to arrive due to the travel restrictions. Even though we had a non-cancellation reservation, I asked if they would issue a credit voucher for the amount of our deposit, for a future stay. I did not receive a response. I subsequently filed a claim with my credit card company. They informed me that Best Western Universo responded that it was a non-cancellation reservation but if I contacted them, they would be willing to issue a credit. I subsequently sent another email, referencing their response to my credit card company, asking if they would issue a credit for future travel. I still have not received a response. I am very disappointed that a hotel with the Best Western Brand would not be willing to offer a credit for future travel to customers that were not able to honor a reservation due to the unprecedented situation caused by the COVID19 travel restrictions.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear golftennis, we are very sorry for your disappointment. We fully understand how frustating a trip cancellation due to a global crisis can be. Considering the difficulties created by the Pandemic, our hotel has always tried to meet the needs of our clients by tailoring solution for each case. For this reason, it seems strange that we didn't provide you with any response and it makes us wonder if you used a wrong contact. Please, reach out to us at customer.service@rhr.it. We will be glad to answer to your claim. Best regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"SHAMEFUL!!!!"

1
Darangers2004, California City, California 03/09/2020

I was scheduled to travel to Rome Italy this month but due to COVID-19, the European Union is not allowing US citizens entry into Italy for non essential travel. We booked this hotel at the beginning of the year before the pandemic hit. I have corresponded with the hotel to get a refund and they flat out refused stating their policy. You would think some common sense would come into play as I did not cancel but Italy is not letting me visit. Again the lack of common sense is mind boggling. Shame on the Best Western Hotel chain and I will be sure to tell everyone via social media how BW robs people during unprecedented times.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Darangers2004, We understand your claim and are very sorry you feel this way. Anyway, we welcome this opportunity to say that if our clients are facing issues due to their Country's restrictions, we always try to meet their needs offering suitable solutions. We would like to go further your case in order to reply to you accordingly. Please, don't hesitate to reach out to us privately, we are at your complete disposal to provide you with the appropiate reply you are looking for. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Superb Value"

5
Jules N, Cheshire, United Kingdom 31/08/2020

Ideally located just a ten minute walk away from the Colosseum, five minutes or so from the Termini and near to the interesting Monti neighbourhood. It was very clean, breakfast was good, the staff were helpful, friendly and professional and the service, when we requested extra pillows and sheets was prompt and efficient. Would certainly recommend and was excellent value for money.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Jules, We thank you for your feedback. We're happy you had a nice time and found the location convenient. Your flattering remarks about the service provided by our staff are highly appreciated. We are pleased that you found the value for money excellent and hope to see you again soon. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Cancelled Trip but was charged anyway"

1
User 14/08/2020

We cancelled our trip back in March due to COVID but the hotel is charging us anyway because I cannot provide cancellation number. Were told there is no chance that the fault is with their computer system. Every other accomodation [flights, Airbnb] all provided refunds, but Best Western charged us for the night cancelled.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Michelle F, we are very sorry you feel this way, there was probably a problem of miscommunication. As you may well understand, we need to receive a cancellation in order to proceed accordingly. Considering the difficulties created by Covid 19, our organization has always tried to meet the needs of our clients tailoring solutions for each case. The issue in your circumstance is that we have not received any cancellation or inquiry. Therefore, you have been charged as no show. After a deep investigation, our Front Office manager is replying to the complaint that you mailed to us immediately after the no show charge, providing you with a suitable solution. Hoping to please you, we send you best regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Holiday in Rome"

5
User 08/08/2020

The hotel was extremely clean and modern, and a great location for the Colloseum and the Trevi Fountain and the train and bus station within a five minute walk which enabled us to visit the Vatican city and Venice as part of our trip. All of the staff were helpful and friendly. We had breakfast included and there was a good choice and variety of food, served in a relaxed environment. I would definitely recommend this hotel.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear gillschadw, Thank you very much for your review. It's wonderful to hear how much you enjoyed your visit to Roma, as well as your stay in our property. We really appreciate your flattering comment and your intent to recommend us. We hope to have another opportunity to host you again very soon. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Good location and very friendly people"

4
Airporthost, Frankfurt, Germany 16/07/2020

I stayed 3 nights on a business trip. The room was very small but sufficient. I did not try the restaurant for dinner but everything there is clean and tidy. The location is very good. Just next door you will find 3 restaurants on the street with very nice Italian food.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Airporthost, Thank you very much for your review. We are thrilled to know that you enjoyed our clean and tidy rooms, and that our location has ensured you have a good experience in Roma. We look forward to welcoming you back very soon. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Amazing weekend !"

5
valentinacB9287UT, Trebaseleghe, Italy 05/07/2020

Clean rooms, beautiful view of the city, the staff is kind, polite and helpful. It's close to the train station and a few landmarks. It's a great establishment and would be the best choice for anyone traveling to Rome.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear valentinac, Thank you very much for your feedback. We are thrilled to know that you had an amazing weekend with us. We work hard to offer the best service and get full guest satisfaction, and it's wonderful to see that we've hit the mark for you. We look forward to welcoming you back again very soon. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Nice Stay"

4
Nick L, Surrey, United Kingdom 14/03/2020

We stayed here as a birthday break and due to the then partial Lockdown, it was very quiet. Our room was upgraded which was a great bonus. We were given a room with a terrace overlooking the street with a partial view of the landscape. The bathroom was clean and spacious with great water pressure and heat. The bed was comfortable and an extra blanket was provided when requested. All staff were welcoming, helpful and friendly. I would stay here again.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Nick L, Thank you so much for this great feedback about your recent stay. We are pleased you enjoyed a wonderful birthday break and that you were satisfied with our high service standards. We aim to deliver a memorable experience to our guests and it is rewarding to hear that the warm and welcoming service provided by our staff hit the mark for you. We will share your wonderful comments with them as a source of great motivation. We are thrilled you would consider returning to us in the future, as it would be a pleasure to host you again. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"DO NOT STAY AT THIS HOTEL"

1
golfbugg, Miami, Florida 13/03/2020

Italy is shut down from the US. Flights in & out cancelled. Cruise lines cancelled. Trying to cancel this hotel 90 days in advance, and they will not accept cancellations. 1K lost!!!!!! Trying to work thru BW customer service and no luck. Privately owned hotel. I will never stay at a BW hotel again. DO NOT STAY AT THIS HOTEL.

"standard Business Hotel"

3
bonz2017, Cebu City, Philippines 08/03/2020

good in most aspects, very near city center, clean rooms and bath rooms, staff just okay , friendly,location: very near many restos, shopping and main train station for your connecting trips outside Rome,

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Bon Z, Thank you very much for your feedback. We are delighted to know that you had a pleasurable experience and that many aspects, from our facilities to our location, were enjoyed. We look forward to welcoming you back on a future visit. Best regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Excellent Experience"

5
mariferocafort, Guaynabo, Puerto Rico 07/03/2020

We enjoyed our stay at the BW Plus Universo. Its centrally located. Marco, at the front desk was fabulous. Because of Coronavirus fears and shut downs, we had to cancel the 2part of our trip and extend our stay in Rome. Marco made it easy to extend our reservation. The waitstaff at the breakfast buffet were excellent. Only 9€ per person for a variety of selection. The rooms were clean and spacious. The hotel is in a great location, close to Termini and many little restaurants around to dine in. We'll stay again in BW Plus Universo on our next trip to Rome.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear mariferocafort, Thank you so much for your wonderful review. We are delighted that you had an excellent stay. We aim to deliver a great experience to our Guests and your praises are the best reward for us. We are also happy to read that our buffet breakfast fully met your tastes and that you valued the wide selection perfectly in line with the price paid. We look forward to welcoming you back again on a future visit to Rome. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great hotel in Central Rome near Termini and Metro"

5
420janew, Toronto, Canada 04/03/2020

The hotel is clean and they now offer non-smoking rooms. The stay was delightful and the in house restaurant was excellent. The breakfast offered a wide selection of foods and the manager Fabrizio was fantastic. He is a hands on manager, and was always ensuring the food selection was topped up and presented well. Would definitely return to this hotel on subsequent visits to Rome.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Janew, Thank you very much! We are delighted by your feedback and are thrilled to see that we exceeded your expectations. We also thank you for your very high praise indeed about breakfast and for our exemplary Manager Fabrizio who always goes out of his way to satisfy our guests. We look forward to welcoming you back again soon. Sincerely, Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Best Western Plus Universo"

5
Neucomadventures, Beerwah, Australia 01/03/2020

We travelled as a family of 2 Adults & 2 Children. Most part of our trip to Europe we were all in 1 room, however at Rome we had booked a quad room with connecting doors, and this was amazing for all family members to have a bigger space. Both rooms were spacious, clean, and modern. Beds & pillows super comfortable, wifi works great. In the main room there was an amazing space to do your make up each morning with a mirror and lights, lighting needs to be a little brighter but great to have own area. Breakfast was only 9€ and quite a big selection, both of my fussy eaters enjoyed! The waitress was lovely and kind. Walking distance to everything - we chose to walk over the city as everything is walking distance and you get to see more, however HoHo bus stops are close, and walking distance to Terminal train station. I would 100% stay here again, and recommend this hotel to anyone! Also a mention to the staff in reception, who were very kind with check out! Great hotel, stay here!

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Neucomadventures, We thank you for reviewing your stay with us. It's wonderful to hear that we were able to provide you with the best accommodation for your family. Your satisfaction is what we work for and your feedback is the greatest reward for us! We are really happy that you would absolutely stay here again. We wait for you soon! Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"***BEWARE***"

1
MsLamLam, New York City, New York 28/02/2020

Very disappointed in the customer service at this hotel. The reception, Luigi, had the most disgusting attitude. He was very rude and short-tempered. Would not recommend if you seeking basic customer service!

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear MsLamLam, We are sorry to read about your experience which certainly doesn't sound like one we strive to provide. We are used to receive different reviews about our staff and we are very disappointed to hear that we fell short. We would like to learn from your experience and work to uphold our high standards. Please, feel free to contact me at customer.service@rhr.it so that we may deal with this matter in order to improve. Hope to hear from you soon. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Friendly clean, comfortable and central"

4
George S, Larbert, United Kingdom 25/02/2020

Just a short walk from the Termini and the Metro, in an area well served by a wide variety of pubs and restaurants, the Universo is staffed by as friendly and helpful a group of people as you could wish to meet. Our embarrassing complete lack of Italian was accepted with a smile and excellent English. The public areas and rooms were impeccable, clean, quiet and comfortable. We did not use the restaurant (other than for breakfast) or the bar - which seemed not to have draft beer. Breakfast offered an excellent continental range, but was less appetising for those looking for a fry-up, and tea was a bit haphazard.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear George, We thank you for your kind feedback. We are very delighted to read that you appreciated our rooms and the high quality of our services. We can assure that your valuable feedback will be shared with all our team which daily strive to provide an excellent service with passion and professionalism. We take note of your comments on breakfast and will certainly review them for improvement. We look forward to welcoming you again and providing you with yet another wonderful stay. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Beautiful Hotel"

5
soniai338, Poringland, United Kingdom 23/02/2020

Fabulous rooms, friendly staff and patient with our Italian despite their impeccable English. If you need to park it could be a challenge to find something on the street but the hotel should be able to help. Breakfast - something for everyone and delicious.

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear soniai, Thank you for reviewing your stay with us. We are so pleased that you really enjoyed our rooms and that breakfast fully satisfied your taste. We are particularly glad to learn that you experienced excellent service from our staff. We hope you come back and visit us again next time you are in Roma. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Good location, good hotel!"

4
kaybr0wn, London, United Kingdom 21/02/2020

Good location, near the central train station with lots of good restaurants and shops within walking distance. Hotel was nice, staff are pleasant and helpful and the breakfast was surprisingly good! Would recommend!

Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear kaybrOwn, Thank you for your feedback. It's great to hear that you had a pleasant stay with us. We are thrilled to know that you appreciated the warm and welcoming service of our staff and that our breakfast impressed you so much. We hope to host you again when you come back to visit Roma in the future. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Good Central Hotal"

4
Dharmesh C, Manchester, United Kingdom 12/02/2020

Hotel is well placed in the city with lots of good restaurants walking distance. Rooms are well equipped and big enough. Only issue I found was with the bed. Metro station is nearby and most sight seeing places can be visited walking.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Dharmesh, We thank you for your review. We are glad that you had an enjoyable experience in our hotel and spent a good time in the neighborhood. The well-being of our guests is of utmost importance and we regret to learn that bed didn't meet your expectations. In these cases, we urge our guests to inform our staff so that they can resolve any issues immediately. We hope to have an opportunity to host you again in the future. Sincerely, Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"I'm a fan of the Best Western chain!"

5
jkd1810, Mumbai, India 10/02/2020

This hotel is literally 5 minutes walking distance form the Termini, and 2 minutes from the Hop On Hop Off Bus point. The front desk allowed us early check in. We are a family with two teen boys traveling together and we were given rooms next to each other. The rooms were clean and quiet. A discount on the dinner at the restaurant was given to us. Breakfast was very good, lots of varieties and quite tasty. Would definitely stay here again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jkd, We thank you for your review. We are glad to see, that you and your family had a satisfying stay at our hotel and especially appreciated our breakfast and your room. Happy to know that our great location made your visit to Roma easy and pleasant. We look forward to welcoming you back again soon. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Would definitely stay again!"

5
lienloerie777, Rome, Italy 15/01/2020

This hotel lives up to the Best Western Plus reputation. We were greeted and assisted by professional staff. They assisted with a early check-in and luggage storage on check-out. Great breakfast, well worth the €9.00 pp price tag. Clean, beautiful rooms, awesome facilities in the hotel. The best part - location! Everything is close by, and there are a number of major bus stations within walking distance. Very close to Termini Station. We will definitely stay there again on our next visit. Remember: you have to pay City Tax of €6 pp per night.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear lienloerie, Thank you so much! We were so pleased to welcome you to our Hotel, and to learn that everything lived up to delivering a truly memorable experience. We appreciate the details provided in your review and hope to see you again soon. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Perfecto!!!"

5
saythetruth88, Hunstanton, United Kingdom 15/01/2020

This hotel offers so many things.. let s stsrt with the position..it is in the city centre walkable distances to the main points of attraction in Rome. Staff is amazing, friendly, ready to offer you the best service. The room has a very good size, very comfy beds and spotlessy clean! Definitely worth a visit and worth every penny!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear saythetruth, Thank you very much for such a positive review. We are thrilled to know that every aspect of your stay in our hotel was abundantly enjoyed. That is rewarding for the whole team which daily strive to provide the best service. We look forward to welcoming you back on a future visit. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Excellent staff and hotel"

5
roymcf, Belfast, United Kingdom 07/01/2020

We stayed for 3 nights just before Christmas. The Universo is a brilliant budget hotel, Luigi, Frederica, Guiseppe and all the staff could not have been more helpful. The rooms are fine, nice balcony, powerful shower! fridge, minibar etc and even the use of a smartphone for calls and internet when out exploring the city. We didn't avail of breakfast but had burgers in the evening which were delicious, the bar prices are very reasonable at around 5 euro for a Peroni and a latte coffee (whatever that is lol ) Two minute walk to Termini station, maybe 15-20 min walk to the Collisio via Cavour with lots of shops/bars/coffee along the way. if you're thinking about booking the BW Universo for your Rome break my advice is just do it - you won't regret it!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear roymcf, We thank you for your beautiful review. We are glad to see, that you had an enjoyable stay at our hotel and especially valued our services and the room. Thank you also for highlighting the delicious food and the bar, and for your very high praise indeed about our staff! We are delighted that they were able to help you have such a great stay! We look forward to welcoming you back on a future visit. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"The perfect hotel in Rome"

5
Maria F, Island of Malta, Malta 06/01/2020

What an amazing hotel situated in a very strategic location, which allows the traveler to easily access public transport which have direct routes to all central sites. Moreover, the room was spotless and ready before schedule. The staff is welcoming and professional. The breakfast is delicious and very enjoyable. Great value for money! Thanks for making our stay, a memorable one! Will definitely visit again!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Maria, Thanks for your flattering review! It is wonderful to know how much you liked our hotel. Our staff strives daily to ensure a memorable stay, and it is gratifying to hear that we have hit the mark! We look forward to welcoming you back again. Best regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Rome and Greek Islands"

5
jlandry35, Shannon, Quebec 05/01/2020

My wife and I stayed at this hotel while visiting Rome and the Greek Islands on a cruise. We were impressed with the service as well as the quality of the food offered at breakfast. Our room was very nice and the cleanliness of the hotel in general was excellent. The staff were always smiling and ready to accommodate us. I am very satisfied with my stay at this hotel and I really enjoyed my visit of Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jlandry, Thank you for sharing your experience in our hotel. We are pleased to hear that you were impressed with the service and the high quality of the breakfast products. Thank you also for mentioning the smiling attitude of our staff. Your words are the best reward for their dedication. We hope to see you again on a future visit. Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Worth... and walkable distance to Roma termini and Coloseum "

4
Rajvs, Chennai (Madras), India 03/01/2020

I liked the hotel and at walkable distance from Roma termini station, Coloseum. The power point near my table not working and hence unable to use my kettle. Hence only 4 star on my review. I am vegetarian and able to manage with the bread, fruits juices and veg salad at breakfast. They also exclusively prepared veg pizza with brinjal and pasta soup.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Rajvs, Thank you for your review. We are happy to know that breakfast and lunch had everything you were looking for! Also, thank you for bringing the problem with the socket to our attention. The reports of our guests are of great help for prompt action on any problem. We look forward to welcoming you back again. Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Crib without mattress "

1
Shiela519, Madrid, Spain 03/01/2020

First of,I was really disappointed with the hotel as the crib they provided for my 11th month old son doesn't have any mattress.I complained to the front desk and they do anything. Second,we can't sleep well at night,we could hear the water draining in the ceiling as well as the guest passing by in our room at night. Besides that, the restaurant service in the hotel was really amazing. If I could say to my friend I would not recommend this hotel to my friends and family who has kids.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Sheila, We thank you for your review. Our cots are up to standard, with a thin mattress suitable for babies. We are deeply sorry that the effort of our staff to satisfy your requirements has not emerged, and that the proposal to add a second mattress has not met your expectations. We also regret the disturbance experienced in the night. We will deepen your observation on the draining noise coming from the upper floor. Thanks for bringing it to our attention. However, we are pleased to know you had an enjoyable experience in our restaurant and we really hope to have a chance to host you again in the future. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Christmas in italy"

5
User 28/12/2019

This BW staff was outstanding the hotel was in great location with in the city. The hotel staff went out of their way to make n My wife and I fell very welcomed . I would recommend this hotel to anyone planning a trip to Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Compass, We thank you for your feedback. We are thrilled to know that you had a cozy experience. Your words are the biggest reward for our team. We really appreciate that you will recommend us to anyone want to visit Rome and we hope to see you again too. We wish you all the best for the new year! Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Value for money. Clean rooms, very good breakfast, good location, excellent staff."

5
User 28/12/2019

Clean room with spacy bathroom, we reserve a triple room and there was an extra bed not a sofa like other hotels, a very good breakfast, good location near the metro, quiet neighborhood, excellent staff.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear V_Lagousi, We thank you for such a positive feedback. We are happy to know we met your expectation and that you could appreciate the high quality of our services. We look forward to welcoming you back again. We wish you happy new year! Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Fantastic stay"

5
User 27/12/2019

My partner booked this hotel for 3 nights as a pre Christmas trip. Everything was fantastic. We booked the suite with balcony and was very pleased with the comfort and cleanliness of the room. The city view we had from our 7th floor was great and we loved the background noise of the rome traffic. Free mini bar was also a a nice touch. On arrival we were welcomed very warmly by Luigi. he gave us a map and pointed out certain things to us. All staff were very friendly and nothing was too much trouble. We sat in the bar Lobby area in the early evening. Drinks were reasonably priced and free snacks provided. Hotel is in the perfect location for the station and most of the things you'd want to see are within walking distance. Lots and lots of shops and restaurants nearby. Rooms were kept spotless by housekeeping as is the rest of the hotel. Definitely one of the friendliest hotels we have stayed in and we will definitely be back to stay next time we come back to Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Luoisehanna, Thank you so much for sharing such a beautiful review! We pride ourselves on reading that we made you experienced an enjoyable stay. We are also happy to read that you found a cozy and friendly atmosphere where spend great time. We hope to see you again soon and wish you all the best for the new year! Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Very close to termini station"

4
sroy2002, Moncton, Canada 25/12/2019

We booked this hotel for one night as we were traveling by train from Florence to Rome and then taking a cruise. Did not regret my choice. We booked two triple rooms as we were 6 traveling 2 couples/2 teens. They gave us two completely different room layout next to each other. Both rooms were very nice and modern. One room had 3 single beds and the other had a king bed and a sofa sleeper. Its located 2 blocks from train station very easy to walk and find. Lots of restaurants/shops/metro/etc around it. They have a breakfast buffet for 7 euros each which was good, but should be included in the price like other BW offers?... Would stay there again and recommend!!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear sroy, We thank you for your kind review. We are pleased to know we were able to met your expectations. We are also satisfied that our location make it easy to visit the city. We hope you can appreciate that we have also rates with breakfast included that you could consider for your next visit. We hope it will be soon! We wish you happy holidays and happy new year! Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Comfortable stay"

4
Desmond C, Kuala Lumpur, Malaysia 16/12/2019

We booked a suite for 3 and it was very comfortable in terms of space. Hotel is well located, near Termini station and lots of restaurants (including a Chinese restaurant) merely steps from the hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Desmond, Thank you for sharing your feedback on Tripadvisor. We are thrilled to know you had a comfortable stay in our suite and enjoyed your time in the neighborhood. We look forward to welcoming you back again. Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Hotel Close to Termini train station"

5
lbar7, San Juan, Puerto Rico 12/12/2019

Perfect hotel to stay if traveling by train. Walking distance with luggage. Great service and room. Stay for just one night but would have stay for whole trip. Good price. Would visit again. You can walk to all the main attractions easily in 20 mins or less.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Ibar7, Thank you for posting such positive feedback of your recent visit. It is rewarding to know that everything about our hotel was to your liking. Thank you for highlighting our convenient location as well as our team's professional service. We look forward to welcoming you back for a longer stay next time. Wishing you the very best this holiday season. Kind regards, Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Very helpful reservation staff!"

5
GladisCosta, Sao Paulo, SP 10/12/2019

I didn't have the chance to stay at this hotel due a misunderstanding concerned about rates. Had to cancel and along the whole the process i've had the help of a great, empathetic and kind people. That surprised me a mor, speacially when dealing with some sort of vendors who love to say “no” all day long. Not these guys, they are the best. They listen to you and will provide the best service you can get. Special thanks to Cindy Wanderley, who was amazingly proactive and a real listerner and hansa-on during this process. Thank you, Cindy! Best Western rocks!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Gladis, Thank you for such positive feedback. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We hope to welcome you one day. Kind regards, Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Good Family Stay"

4
SarM93, London, United Kingdom 09/12/2019

I stayed here with my parents and three sisters. We booked two adjoining rooms, one for our parents and one for my three siblings and I to share. We arrived quite late due to flight delays and when we arrived realised that they had given us two rooms that each sleep three. We asked to change this to one double room and one room sleeping four. They said they were unable to arrange this for us straight away, which was understandable, due to the time of our arrival. They switched our rooms first thing the following morning which was great. The hotel was in quite a good location and it was fairly easy to get to a lot of the main attractions in Rome. The breakfast wasn't amazing but was 7 euros for a buffet which isn't bad at all.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear SarM, Thank you for taking the time to give your opinion about your stay with us. We are glad that you and your family had an overall pleasant stay and were able to make the most of your time in Rome thanks to our convenient location. We would like to apologize for any inconvenience regarding your initial rooms, but it is reassuring to know that our team was able to find a more comfortable solution for you all. Regarding breakfast, we are always looking for ways to improve our selection to suit as many of our guests as possible, so please feel free to share any suggestions you may have. It would be a pleasure to welcome you back on your next visit to Rome. Best wishes, Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"SlovakEdu"

5
Seaside01097526704, Izaut-de-l'Hotel, France 09/12/2019

The hotel was very good in all respects. The rooms were clean, breakfast was good and staff very helpful. We made use of the hotel conference room Olga. The staff had prepared the room and technology according to our requests.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Seaside, We thank yuou for your feedback. We are glad to know you enjoyed your guestroom and the conference experience. We appreciate your kind words which we will share with the conference team, who daily strive to provide an high quality service. We look forward to welcoming you bak again. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great location "

4
TrishyLondon_England, London 05/12/2019

We really enjoyed our stay here, the room was spacious and comfortable. Breakfast is served from 6:30am, which is great if you have an early start for sightseeing or a flight and there was a good choice. The reception staff were very knowledgeable and helpful. Coffee, water and snacks were available in the lobby area all day, which was nice. The waitress in the bar and restaurant, whose name unfortunately we didn't get, went over and above her role to be helpful and friendly. One complaint, and it really bothered us, was that there was a conference being held in the hotel, which included an election and, every day, there were canvassers outside and in the lobby, they made the hotel look and feel unwelcoming for guests. We didn't complain but should have. Our room was on the second floor, right by the lift, but it certainly didn't cause us any problems. The location was great, close to the train station, but no noise or disruption, also lots of cafés and bars within walking distance. Buses to major attractions were also easily accessible. Would definitely stay again and recommend this hotel. Good value also.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear TrishyLondon_England, Thank you for taking the time to give your opinion about your stay with us. It was truly a pleasure to receive such positive feedback and is very rewarding for our team who do their utmost to ensure our guests have a memorable stay with us. We are delighted you found our location to be handy and that you made the most of the easy access to public transport to visit the must-see attractions. We do regret any inconvenience caused, rest assured, we have noted your comments and will take this into consideration for the future. It is wonderful to know that you enjoyed your time with us so much you would return and we thank you for your so kind recommendation to other travellers. It would be a pleasure to welcome you back on your next visit to Rome. Best wishes, Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotel Group – Roma

"Great location"

4
creativevixen, Madison, Wisconsin 03/12/2019

This hotel is close to Roma Termini and Piazza della Reppublica, making it a short walk to most stops for busses and trains. It's also quite comfortable and nicely appointed. It was very warm in our room, and the fan would blow only hot air. Once it quieted down outside, we were able to open the window, but we had to close things up again early in the morning. The staff was professional and helpful, and made our stay enjoyable.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear creativevixen, Thank you so much for choosing to stay with us and for your review. We are glad to know that our location met all your requirements and found it to be also quiet. We are thrilled to know that, although some inconvenience to reach the ideal temperature for your needs, our staff made your stay enjoyable. This is a great rewards for all of them which daily strive to fully satisfy our guests' expectations with passion and dedication. We hope to welcome you back upon your next trip to Roma. Best Regards Stefania Guest Relations BW Plus Hotel Unverso Roscioli Hotels Group - Roma

"Value"

5
kazzaWestAustralia, west australia 25/11/2019

We had a 3 night stay at this hotel. Loved it. Location was great for the hop on hop off bus. It's near the train and bus terminus. Plenty of restaurants in the area. The hotel itself is very well run. Room was clean and had everything that we needed. Bed was very comfortable. Had breakfast everyday which cost 7.5 euros for everything. Yes everything. Would definitely recommend this hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear kazzaWestAustralia, We thank you for sharing your feedback with us. It's great to know you had a lovely stay and the room fully met all your requirements. We also appreciate you mentioned the great value of our buffet breakfast and that you would recommend us. We hope to welcome you back again in the future. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Excellent hotel ... great value !"

5
franmercer2017, Mississauga, Canada 25/11/2019

We had a 1 night stay post cruise and were very pleased with this hotel. The location was very convenient... 5 minute walk to Termini train station and Metro. The exterior of the building was classic design with a very modern interior. The front desk staff were very professional, plus we were offered a complimentary upgrade to a 2 story suite with balcony. We would definitely stay here again. . We would definitely

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear franmercer, Thank you very much for your nice review. We are glad you had a pleasant stay and enjoyed our convenient location. We pride ourselves on reading that the front desk staff delivered a professional service, making you fully satisfied. We hope to have the opportunity to host you again in the future. Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Perfect"

5
Dwraysva, Kenora, Canada 18/11/2019

Our stay was incredible. It is located close to everywhere you want to go right down town. We were upgraded to a beautiful little room that had an upstairs! It over looked a little street with a bakery. We had an extremely long day of travel and slept so good in our room. The lounge was very relaxing. Very polite staff Excellent Stay! Highly Recommended

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Dwraysva, We thank you for your feedback. We are delighted to read that every aspect of your stay was enjoyable. We love to deliver an excellent stay and based on your review we succeeded. We hope to see you again soon. Sincerely, Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"a beautiful journey"

5
Maurone63, Alzano Lombardo, Italy 12/11/2019

I found myself very well in this hotel, even though it is close to the train station I found it very well managed, clean and safe (often not obvious thing) Hearty and quality breakfast , friendly and professional staff, in short a nice experience. To recommend

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Maurone, Thank you very much for taking the time to review your stay. We are thrilled to know you had a nice experience and you would recommend us! We look forward to welcoming you back when you come to Roma again. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Lovely Hotel and great location"

5
SoloPilot, Carlisle, United Kingdom 11/11/2019

Stayed here 1st November as I was in a body building competition. The room was lovely and spacious and loads of storage. Lovely bathroom and toiletries. I couldn't eat the breakfast for the first 2 mornings but they made me an ehh white omelette both mornings with no hassle. When i did have breakfast it was lovely!! We also had a lovely cocktail and snacks in the hotel bar on the night after the competition. Great location as you can walk to nearly all the things we wanted to see. Would definitely recommend this hotel and staff as they were great!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear SoloPilot, Thank you for your excellent review! It's great to hear your stay with us was completely satisfactory and warranted a five-star review. We hope we can welcome you back for a return in the near future. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Nice Property"

4
Darrel V, Idaho Falls, Idaho 08/11/2019

Nicer hotel, very well kept and clean. A pretty typical 4 star European hotel, average to smaller sized lobby, typical small European room size and typical breakfast buffet. No complaints as I was expecting that type of property. And too, it's Rome so you can walk everywhere! Excellent restaurants in the blocks near the property.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Darrel, Thank you for choosing to stay with us during your recent visit to Rome. We were delighted to read you enjoyed your time here. We hope to welcome you back upon your next trip to Roma. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Excellent hotel, fantastic location"

5
Shrimpy911, Morecambe 07/11/2019

Couldn't fault anything about the hotel. Rooms were very well equipped & maintained. Brilliant breakfast. Location couldn't be better - just a few minutes walk from the man railway terminus which has an underground station and bus station so you can get just about anywhere easily by public transport. Also walkable to the centre (15-20 mins or so). Only downside was that the restaurants immediately around the hotel were pretty poor, poor service and food - they charge the same as the far better restaurants in the city centre, so you'd be better to eat in the centre where there's also a lot more choice.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Shrimpy, We thank you for your great feedback. It's great to hear that you had a lovely stay and that every single aspect was thoroughly enjoyed. We hope to welcome you back to BW Plus Hotel Universo. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Location!"

5
שלומי א, Israel 03/11/2019

Excellent location near Termini Station, walking distance to many attractions, spacious rooms, excellent breakfast with great selection Very gracious reception especially Christiano who helped us a lot!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Shlomi, Thank you for sharing your feedback! It's great to hear that you had a lovely stay with us. We are particularly glad to learn that you experienced excellent service from Cristiano. We look forward to welcoming you again and providing you with yet another wonderful stay. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great place to stay"

5
User 30/10/2019

The UNiverso is in a great location, walking distance to Colesium and surrounds, Spanish Steps, various churchs. Recently remodeled, clean and modern. The breakfast selections is extrodinary. The hostest was exceptional in assisting access for my wheelchair. Definately the place to stay. Will stay here my next trip to Rome

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear John P, Thank you for sharing your feedback. It's great to hear that you had a lovely stay! We hope you plan on staying with us again soon. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great location and very nice room"

4
franklin40333, Clearwater, Florida 25/10/2019

Great location, we were overall very pleased with our room. It was very large and modern with a large balcony overlooking the street. On the negative side, there was not a lot of storage and I was quite disappointed that there was no complimentary coffee or espresso machine in the room. However, we were happy with our stay and would stay there again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear franklin, We thank you for your feedback. We are happy to learn you enjoyed your stay with us and you would return. The rooms include tea and coffee facilities as per Best Western standard. No espresso machine, if you intend a coffee capsules machine, is provided. We hope to see you again the next time you are in Roma. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Really clean and comfortable."

4
User 22/10/2019

We really enjoyed the location of the hotel. It was a close walk to the bus and train station, and had numerous restraints within a few blocks. We also really enjoyed the breakfast each morning. I would definitely stay here again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Sean N, We thank you for your nice review. We are delighted by your feedback and hope you plan on staying with us again soon! Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Near Termini 5 blocks"

5
369cherisec, Anchorage, Alaska 14/10/2019

Excellent rooms! Near Termini and great restaurants! Greeted with warm reception and we were allowed to store baggage until room was available. Would definitely recommend to everyone!! Interesting fact: they have a cell phone available for use with internet, calls, and navigation. Didn't use but thought it was a nice touch! Beds are ver comfortable and bathroom nice!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear cherisec, We thank you so much for your review. Your feedback is greatly appreciated and we hope to see you again very soon. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Nice location - hotel was so so"

3
User 14/10/2019

Spent a few days in Rome prior to a cruise. We wanted to stay in an known flagship hotel to us. This Best Western was just ok. The room had ok amenities. We could not open our balcony shades or door due to construction being completed right outside our 4th floor room. Bummer! Then the shower drain drained into the entire bathroom making it a very slippery room to use. We did not spend that much time in the room so we did not want go through the hassle to change rooms. Loved the location. We walked everywhere and had numerous options for restaurants. We were not disappointed with the location of this hotel, especially if you want to explore on your own and feel safe.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear national, We thank you for sharing your experience in our hotel and we are disappointed we failed to impressive you. We regret the challenges you had in the room and for having missed the opportunity to get your satisfaction with a change of room. We hope you choose us when you return to Rome to have another chance to let you experience our usual standards and offer you a room that can make you completely satisfied. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"What a Great way to start a vacation"

5
User 08/10/2019

Lovely room with huge private balcony that overlooked the top of cathedral which was lit at night. Great street seating restaurants on same street. Very very clean. Just the best of the best cperience

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Teri, Thank you for your feedback. We are pleased to note you found the location as well as the view from the room to be brilliant. We would love to see you again when your travels bring you back to Roma. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"best western hotel, roma"

5
Michael T H, Jupiter, United States 07/10/2019

The hotel was great! Located within walking distance (with luggage) from the train station; they had cold water and pastries in the lobby every day and big complimentary breakfast every morning. The hotel is VERY clean all around. We were very happy with this hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Gentile Michael, We thank you for your kinbd review. We are committed to give a sense of comfort and happiness, and we are glad to learn we succeded with you! We hope to welcome you back again in the near future. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great location, facilities and breakfast"

5
Allan C, Ipswich, United Kingdom 30/09/2019

Within walking distance of Termini station if your cases arent too heavy-and a e10 taxi ride if they are- the Universo Best Western is an excellent hotel from which to base a few days in Rome. Check in is efficient and the rooms spacious with good facilities. Staff are friendly and knowledgeable and go out of their way to help you with any problems. The breakfast selection is international and at e7.50 if not included in your rate is an absolute steal, with a wide selection of both hot and cold food. There is a small business centre with free internet access and overall this is a superb centre for travellers of all kinds.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Allan C, Thank you very much for your review and for five stars rating! We are very happy to know that you enjoyed your visit, our services and facilities, and our great location. We hope to see you again when you come back to visit Rome. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"The best hotel in Rome."

5
Jenlovescats, Columbus, OH 28/09/2019

This hotel is wonderful. The room was clean, comfortable and the largest we had on our multi-country European trip. We even had a balcony and enjoyed the view in the evenings. The location is perfect-we rode the subway, trains, and buses through Rome, and we always knew we could find our way home if we could get to Termini Station, which is 3 blocks from the hotel! Several attractions are also within walking distance. There are great sit-down restaurants and bakeries and pizza shops and mini marts all within steps of the hotel, even a McDonald's. Would love to return here one day, my only condition would be that I would bring my own washcloth and hair conditioner(which the hotel did not provide either), but this was just a tiny issue. Appreciated the American coffee and Italian pastries in the hotel lobby in the afternoon. Love this hotel!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Jenlovescats, Thank you so much for your kind review of your experience at our hotel. It's great to hear that you had a pleasant stay. We hope you stay with us again soon! We'd love to share an even better experience with you. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Lovely, Clean and great location"

5
Margaret A, Montreal, Canada 28/09/2019

Lovely hotel, beautifully appointed rooms. Very clean,staff very attentive. Great breakfast buffet, waiters very attentive and friendly. Walking distance to many sites and close to train station. Thoroughly enjoyed our stay, would highly recommend.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Margaret A, We thank you for your feedback. We are pleased that you enjoyed your stay and we greatly appreciate that you will recommend us. We hope to welcome you back to BW Plus Hotel Universo in the near future. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"The best hotel in Rome . "

5
Cuencanito1, Dover, New Jersey 25/09/2019

I can't say anything bad . Was great experience from day one till the day we walked out . We stayed all week from Sunday to Saturday we had a reservation just for 3 days after we got in Rome we decided to stay all week and talked with Roberta she was the most amazing person who helped us to find Out an other room even when the hotel was completely booked. I just want to say thanks to all staff Marco , Roberta , Monica who works at the cafeteria she is amazing person gives you always welcome and makes feel like you are at home 5 stars to this hotel . Bravo Universo Hotel .

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Cuencanito, Thank you very much for your review. We are verly glad that you enjoyed your stay so much and we will forward your nice words to the whole team. We're so very honoured that we had the pleasure to welcome you and hope to host you again in the very near future. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great location"

5
User 25/09/2019

the location was very convient for our needs. The hotel was clean and comfortable. There is a vespa rental at the end of the block. we rented for a day and loved the experience. there is a small news stand across the street with very fair prices on drinks and a small selection of food. There is great restaurants and incredible gelato just up the street from the hotel and its about a 20 minute walk to many of the sites.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Cheron P, Thank you for staying with us and for sharing your review! We are glad to know you had a pleasant stay, and especially loved our location. We hope to see you again very soon. Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Nice people, nice place"

4
jerrys99, West Chester, Pennsylvania 25/09/2019

We stayed here two nights before a cruise and although the room is small by American standards it was fine and we had 3 large suit cases. The shower also small but it was fine. It is close to the Metro and within walking distance. It also has many resturants very close as well. The breakfast was also good and I would stay here again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jerrys, We appreciate you taking the time to share your review with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Nice hotel in a great location"

5
Lisa A, Smyrna, Delaware 21/09/2019

Hotel is located just a few blocks from the train terminal. From the hotel location we were able to walk EVERYWHERE and relied only on walking and did not miss a thing. Breakfast was $7.50 per day per person and was worth the cost. Pleanty of breakfast foods to choose from. The bed, pillows and towles were top notch in comfort! Lovely spacious room. Shops and restaurants on the same block and fast food(American chains) all within 2-3 blocks away. If I ever return to ome I will certainly choose Best Western Universo again. Perviously stayed at a different BW in the city and this one was my favorite based on location

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Lisa A, Thank you for your glowing review. We are glad you had a great time with us! We look forward to welcome you back again. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Nice Relaxed Stay."

5
cantwaitformehol, London 20/09/2019

Loved our recent stay at the Hotel.  Check-in was efficient. On arrival we were surprised to find we were upgraded to a Deluxe Room (with King Bed) which I would have loved, but unfortunately I was staying with my Son, so not practical. No Twin rooms available so we were given a Triple Room, which worked out well for us.  Check in was quick. We were on the 3rd floor.  Room was Clean, fairly spacious. Bathroom was a decent size and very clean. Beds were comfortable Breakfast was not included in our rate, but at a very reasonable cost of 7.50e we found the Breakfast to be of good quality. Typical continental with 2 or 3 hot items per day. Also had Pancakes - lovely!! Rooms cleaned daily and all staff we encountered were friendly & polite. All reception staff spoke good English.  BBC News and 1 other news channel in English.  WiFi worked very well.  Tea & Coffee in the room. Iron & Board were not in the room, but a simple call to reception and it was brought up within 5 mins. Had a look at the gym, seems OK, can be adequate for you to do a quick work out. The hotel has a free Business Centre, which you can use to access the Internet, unfortunately they were set to Italian language and they could not change to English & my IT skills were limited also. I wanted some Boarding Passes printed and they were happy to do this for me. As noted many times, the Hotel has access to a phone you can use whilst out and about in Rome. The hotel has a lovely little Terrace on the Top floor where you can bring your drinks and relax. The location of this hotel is amazing.  A few minutes walk to Termini where you can access other parts of Rome and further afield in Italy.  I stayed at another fabulous hotel the last time I stayed in Rome, but it was outslde of the city centre. Being more centrally located makes it easier to do all your sight seeing.  Asked for an extra hour extension on check out day and this was granted. The hotel has luggage storage facility also. I loved my stay in Rome, and knowing I could come back to a lovely room after a busy day was very welcoming. Now I realise the benefits of staying close to Termini, I would happily stay here again and recommend to others.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear cantwaitformehol, We thank you very much for your great feedback. We really love to hear when our guests have had such a wonderful guest journey with us. We are pleased to note that every single aspect of your stay was thoroughly enjoyed. We also thank you that you will recommend us and hope you plan on staying with us again soon! Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Superb hotel"

5
Richbon7, Suffolk, United Kingdom 19/09/2019

We really enjoyed our stay here, the rooms are modern and clean, excellent in fact. The breakfast is also superb and we would definitely stay here again, great location close to bus and metro station.

"Pre cruise trip "

5
dizzyjulie72, Addlestone, United Kingdom 14/09/2019

We have had a great stay here fab location near the termini Little noisy as we are close the the lift but all good and would highly recommend Breakfast is €7.50 They have room service which is reasonable as well and the best thing is this little phone device called Manet which is Amazing I wish I discovered it on the first day

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear dizzyjulie, Thank you for reviewing your stay with us! Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Rome visit"

4
User 11/09/2019

Good location and good breakfast. Room was a tad small with little to no storage for suitcases. Elevator extremely slow. Far from modern but great location nearby to many restuarants shops and sites. The bed head had a wall feature that i smashed my head on every time I laid down.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear philliph, Thank you for your positive rating. Your feedback is greatly appreciated and it will be share with the quality management for review in order to improve. We hope you plan on staying with us again soon! Sincerely, Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great hotel"

5
Jessica S, Woodville, Ohio 09/09/2019

This hotel is in walking distance of the train station. The bed was super comfortable. There's a smart phone in the room that you are able to use during your stay. You do have to put the room card in a slot in order to keep the lights on, I found this odd and they didn't tell us when we checked in so I felt stupid when I went back to the desk and said the lights wouldn't work but it makes sense for energy conservation.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Jessica, Thank you for your review and for the high rating! We hope to welcome you back in the future. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Needs improvement for money we paid"

3
prissy0989, Venice, Italy 08/09/2019

We had room 316. Room itself was run down with marks on walls and bathroom had this very odd smell. Shower door was very fiddly to use. Room itself didn't feel clean. Lots of noise from the corridors at night as there were a large group of young kids at the hotel. At breakfast it was very noisy and food was poor. Location itself was good, walking distance to main attractions and train station around the corner.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear prissy, We thank you for your feedback and we are very sorry we did not exceed your expectations. We have shared your comment with the appropiate members of our team for review so that we will continue to improve through the feedback you have provided. We hope to have you stay with us again so we can share a more positive experience with you. Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great hotel!"

5
User 08/09/2019

We loved everything about this hotel! This was our first time in Rome and this was a great place to stay for a first visit--staff was great, location was very convenient, room was nice, and best of all, they provide a free phone with data to use for GPS navigation, etc! Highly recommended to anyone visiting Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear nbgwriter, We thank you for your feedback. We are truly happy that you loved everything about our hotel and you would recommend us. We really appreciate! We look forward to welcoming you back again! Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Excellent stay!"

5
matthewsN2212YZ, New York City, New York 06/09/2019

Great overall stay...location was perfect, close to Piazza Repubblica which is gorgeous and to the Termini station so its very easy to get around. You can also walk to main tourist destinations (very safe and lively all day). Breakfast was impressive, staff was great and rooms were very clean. Couldn't ask for a better stay!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Matthews, Thank you for sharing your great feedback. We are glad to learn that you had an excellent stay! We hope to host you again very soon. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great place to stay"

5
Greathawks, Birkdale, Australia 03/09/2019

My wife and I stayed here for 1 night prior to leaving Rome to commence a Mediterranean cruise. We caught the train from the airport to Termini station which was easy to do. The hotel is only 450 metres from Termini - easy walking distance. We arrived early but we were able to get a room straight away. The staff were very helpful. The room was clean and comfortable. The 7.50 euro breakfast was more than adequate with a good choice of options.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Greathawks, Thank you for choosing to stay with us during your stop in Rome. We really appreciate your flattering comments and hope to see you again in the future. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Hotel Fantastico!"

5
dean023, McLeansville, North Carolina 30/08/2019

We were in Italy for two weeks and all four of our hotels were great, but The Hotel Universo was absolutely the best! Breakfast was amazing and convenient access to all the sites. Would recommend highly!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear dean, Thank you for having stayed with us and for sharing your review! We are pleased that you enjoyed your stay and we greatly appreciate that you will recommend us. We hope to welcome you back again. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Amazing"

5
TaisaBlumenau_Brazil, Blumenau, SC 25/08/2019

The hotel is very close the rail station Termini and easy to visit the main atractions in Rome. The rooms are nice, clean and everything was perfec during our stay. I would like to say that Marco, from reception is the best person in the hotel. He helped us with everything, very profissional and nice person. I really have to thank him. On the other hand there was a woman, called Ana, that was not interested in help, but was very rude when I asked for help with Uber and ask to call a taxi. But I really recomend the hotel because the location, rooms and Marco.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear TaisaBlumenau_Brazil, We thank you for your nice review. We are truly happy to read that everything was perfect during your stay, and that you especially loved the service provided by Marco. I will address your thanks to him! I'm sure they will make him proud. We are relly glad that you would recommend us and we hope to see you again in the future. Best Regards Stefania Guest Rleations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great place to stay in Rome"

5
Sharlene V, Huntington Beach, United States 23/08/2019

It is located a few blocks from Termini Station which is a big plus for getting in and out of town and for transportation in Rome I was greeted with a very friendly and helpful staff. They not only checked me in 2 hours early she got me the last ticket for the Borghese Galleries without any additional charges as some hotels do. Never over charged anything. Helpful about getting transportation around town. The room itself was modern comfortable and pleasure to stay in. The dining room was fresh and people friendly that served you. The hotel also gives guests 20%off coupons for the dinners which helps. The breakfast buffet was also very nice with lots of variety choices for every taste. I had breakfast and dinner both 2 times and happy with both of them. It doesn't hurt to join the best Western club for extra Perks here

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Sharlene V, Thank you very much for your review. We are very delighted to read you appreciated our hotel and the quality of our services and we can assure that your valuable feedback will be shared with all our team which daily strive to fully satisfy our guests' expectations with passion and dedication. We look forward to seeing you again very soon. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Lynnshine"

5
lwinkl958431, Montgomery, Texas 22/08/2019

Great location near the train station and great restaurants and the Trevi fountain. Well furnished, clean lovely rooms. We even had robes:) The personel was excellent and made sure we two gals were happy and safe.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear lwinkl, Thank you so much! We were delighted to read you enjoyed your time here. We would love to see you again when you come back to Roma. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Rome trip"

5
User 18/08/2019

Rome Holiday with my wife, we loved the great service of staff who were very help in making our trip memberable. We especially appreciated that staff were able to speak English they helped with transport, directions and always smiled.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear b0zikas, We thank you for your nice review. We are really glad you enjoyed your stay and especially loved the service provided by our professional staff. We look forward to having you back to ensure you another memorable stay! Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great place to stay !"

4
User 10/08/2019

We highly recommend staying at this hotel . It was in a great location , close to some tourist spots as well as the metro and bus stations. We loved the free mobile phone to use while we were there enabling us to check out tourist spots, restaurants and even if needed make calls. The staff we dealt with were all very helpful and friendly. If we had to be picky the only complaint we would have is the walls are a little thin and you could hear the people in the room next to you.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Tmccar139012, Thank you for your nice review! We are glad you enjoyed your stay with us and you loved our free smartphone service. We greatly appreciate that you will recommend us. We look forward to welcome you back again Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"18 day Italy Journey (5 Adults, No Kids)"

5
samanthagT9007HV, Bakersfield, California 08/08/2019

Very nice hotel, the entrance was a bit difficult on a busy street but the interior was amazing! They were even willing to store our luggage until we returned for our reservation (we had 3 days train travel in between stays). We had 2 rooms and 1 couple in one and me and my husband and mother in law in the other room. My favorite part of this hotel were the bed....they were sooo comfortable! Also liked that in our room there was a single bed for Mom in Law and it was a perfect use of space. A little crowded with our big luggage but still doable. Almost wish we had stayed there longer. Breakfast was great and plentiful. No GF bread options and the eggs were a little greasy but otherwise really good. The shower was a little odd as it had like a wood plank floor that began to float in the middle of the shower and shift (made me a little uneasy but again nothing major). I will say I was relieved when we checked in that the staff was friendlier than the first night when we dropped off luggage. The gentlemen at the counter that night we brought luggage were rude and treated us as though we were a waste of time. Thankfully, the day we checked in they were different people and completely fabulous. Every room came equipped with usb to plug in our devices and hairdryer. Also had one of those smartphones for use during your stay however we did not utilize it.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Samanthag, Thank you for your kind review. We are glad to know that you enjoyed your stay with us, our services and our comfortable bed. We really appreciate your kind comments about what you liked a litlle less: this is very important for us for improving and offering our guest an even better experience. On your next stay don't hesitate to contact our breakfast staff for your need of GF food, always available on request. We look forward to host you again soon Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Convenient"

3
jimrA6085ZK, Bellingham, Washington 08/08/2019

Old building with modern room furnishings conveniently located near trains. Room has "modern" decorations with fancy bathroom and lots of USB charging ports. However, lights go out if you remove card from the door, and we were only issued one card for two people, an oversight given lighting issue. This was a single, short, night during travel through the city so we didn't pursue correction. Would not consider this facility a good value. Only breakfast option is a huge buffet. While extensive and well stocked, I'd have preferred a less pretentious and less expensive option. Not a bad place but not exciting, either. Best Western affiliation was an attraction for a place to land for the night while traveling thru city.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Jiimr, thank you for taking your time to share your experience with us. We appreciate your review which gives us some suggestions to evaluate to improve the offer of some of our services, available today on request. We look forward to host you again to share a fully satisfying experience with you Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Group - Roma

"Clean, Comfortable and Convenient"

5
Kristen830, New York City, New York 07/08/2019

The hotel is a 5 minute walk from Rome Termini which was perfect for easy train travel between Italian cities and the airport. The rooms were clean, beds were comfortable, and the airconditioning worked VERY well keeping the room at a good 65 degrees F, which is important during the hot italian summers! Our room was near the elevator which made it a little noisy but nothing terrible. Our room came with a Manet cell phone which we could use for free (it was actually free!). We used it mostly for Google Maps. I would definitely recommend this hotel to anyone wanting a comfortable place to stay while in Rome!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Kristen, Thank you for sharing your review! We are pleased that you enjoyed your stay and we greatly appreciate that you will recommend us We hope you plan on staying with us again! Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great hotel in good location"

5
Julie C, Naples, Florida 07/08/2019

I thought this hotel was very nice. We had to book 2 rooms as we had 5 but the rooms adjoined and were good size. I was initially worried about the location but we were able to walk almost everywhere. We took a cab to the Vatican. We are a walking family though. It is very close to the main train station but we never used it. We also found many decent restaurants very close to the hotel. I would definitely stay there again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Julie C, thank you for your kind review. We are glad you found our Hotel to suit your needs and for your positive evaluation. We look forward to welcome you back again Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Good stay, good location!"

4
User 06/08/2019

We stayed here for three nights and enjoyed our stay. The hotel itself is in a great location and the staff were friendly and helpful, organising our airport transfer too. The location is the best thing about this hotel with some good restaurants nearby and it being just a short walk from the hop on hop off stop and sites like the Trevi Fountain. Breakfast at the hotel was well priced and very good, we also ate at the hotel one evening and were very impressed with this too. A few things we noticed however, we stayed on the first floor right above the main entrance, the room was good but it was noisy at night time being so close to the lift and main road. It did not massively effect the quality of our stay. The hotel was generally very clean, however over our three night stay we noticed on two of these nights a reasonable number of ants around our bathroom. Overall, a good stay and a great location for a reasonable price.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Hejw, Thank for sharing with us your experience at our Hotel. We are glad you enjoyed your stay and for your apprecciations about location, staff and breakfast. We thank you for your report regarding the ants in the bathroom that I proceeded to forward to the housekeeper for the necessary in-depth analysis and thus to continue to guarantee our standards. we look forward to welcom you again Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Wow"

5
j0anne20, Perth, Australia 31/07/2019

We were travelling in a tour group and this was our hotel. It is a very modern hotel it is a Best Western. The room could use a second luggage rack because one bag was on the floor. It used liquid soap and it had an old fashion bidet

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear j0anne, Thank you for such a nice review. Your comfort and appreciation is what we work for! We look forward to welcoming you again in the near future. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Very nice hotel Very good location"

5
GissyOttawa, Ottawa, Canada 29/07/2019

Spent 4 days in Rome and this was a great hotel to stay at. Close to many attractions. The room was very clean and quiet large washroom very bright and clean. The breakfast which was included was great lots to chose from and fresh coffee. We are fro Canada and my husband left his hearing aids in the room. They were return to management and arrangement were made to mail them home. This was greatly appreciated.

"Customer Service is key in this hotel in addition to the facilities and amenities"

5
User 27/07/2019

If you are looking for caring and guest oriented service for yourself during a trip, Best Western Plus Hotel Universo is the place for you. Plus, it is close to the Termini and therefore commuting to/from other cities, getting a hop on/ hop off tour as well as a trip to the Outlet Mall is super convenient. The rooms are very comfortable and the breakfast spread is quite delightful too.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear suhaspandit, Thank you for such a lovely review! Your comfort and appreciation is what we work for! We shared your loving words with the team. We look forward to welcoming you again and providing you with yet another wonderful stay. Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"We love Hotel Universo!!"

5
User 27/07/2019

Every year we bring a large group of students to Hotel Universo and have a wonderful experience!! The team in the groups department is great to work with, and the front desk staff is friendly and helpful. Hotel Universo is in the perfect location, nearby the Roma Termini train station, and convenient for the main attractions in Rome. The breakfast has a nice variety and the rooms and common areas are kept very clean. We don't look anywhere else when planning our stay in Rome! Hotel Universo is the best! :)

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Gabriella, Thank you for sharing your review. We are pleased that you enjoyed the location, as well as the breakfast and the room. We are particularly glad to learn that you experienced excellent service from our group department and from the front desk staff. We hope that we have the opportunity to welcome you again very soon. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Very nice experience"

5
E1311YAmariam, Washington DC, District of Columbia 22/07/2019

My son and I stayed in this hotel from July 9 through July 12. Our room was nice, comfortable, spacious, and clean. All staff we came in contact with - were very helpful and professional. We especially enjoyed the free breakfast. Excellent location- a five minute walk from the train station. Will definitely be our home away from home the next time we come to Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear YAmariam, Thank you so much for taking the time to write such a kind review. We are very happy to hear how much you enjoyed your visit and that you will be back to visit us again. We hope it will be soon! Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Third stay at this hotel!!!"

5
User 22/07/2019

When visiting Rome, this hotel should be where you stay. We have stayed here 3 times now and always have the best experience! Great for families or for couples. It's minutes walk to train station, hop on hop off stop and a short distance to many archaeological sites. Several wonderful restaurants right on the same street. Rooms are modern and spacious. Love!!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Wendy, Thank you very much for your lovely review! We looking forward to having you back again to ensure you a memorable fourth stay! Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"3star hotel"

3
PingSwe, Gothenburg 19/07/2019

This is an ok 3 star hotell, good value and good location for a 3star hotel. Im not sure why they call themself 4star hotel. But since they do, I will rate them accordingly compared to other 4star hotels and theese are the things I would like to point out: *Poor sound isolation, could hear neighbours moving their chair and opening closing doors. *worn bed sheets and covers, the elastic didnt even hold the beedsheet in place. *worn hotel could see mark and scuffs on both interior and walls *Interior looks like the hotel is made from many buildings you have to go up and down a bit inside the hotel on each floor. *Indoor garden view showed an building site, with alot of tools and material laying around. *Improper cleaning, could see other guests hair on towel and bedsheet. *Electric outlet dont make sense, they have button that you cant push and between them is the real switch. *AC temperature control was offset *Lamp over bed made ticking noise for some time after turning it off, probably due to hot metal cooling. *Slow elevator *Slow tv *Small rooms *Wifi annoyingly slow, I turned it off and used my 4G. As a 3star hotel and the at that competetive price I wouldnt even care about all the above mentioned things, since this is what I would expect from a 3star hotel. But from a 4star hotel I have higher expectation. No upgrade as matched Diamond, you dont even get free water. Last time I book with Best Western, I think they are ok as 3star hotel but Im gonna stick to my other large hotel chains HH and SPG. Dont get me wrong, if your looking for a 3star hotel with great value and in great location I think this is a good hotel. But if your looking for 4star hotel, I keep looking elsewhere.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Pingswe, We thank you for taking the time to share your experience in our property. We are sorry that at the time of your arrival we were unable to offer you an upgrade as Diamond member. This benefit, as you certainly know, is subject to the availability of room and unfortunately, on that day we were fully booked. We can understand your disappointment for not having fulfilled your expectations. Anyway, sheets and towels are provided by an external laundry and arrive undamaged, sanitized and individually packaged. We would have liked to be informed about the hair found, to verify and solve immediately the issue. We thank you for bringing to our attention the presence of marks on the walls. The room has been recently renovated and we'll check if any sign has appeared in the meantime. We've already checked that the air conditioning and the thermostat are working properly. Anyway, our staff would have been glad to assist you with the adjustment in order to reach the temperature suited to your needs. Some tools and materials were placed in the inner courtyard due to some maintenance works. We apologize for the inconvenience and we will have them remove. We take note of all your reports that we will certainly verify to ensure that the quality of our standards remains high. We hope you can regain your confidence in us and offer us the opportunity to provide you with a room more suited to your needs for a fully satisfactory stay. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotel Group - Roma

"Very nice and worth the money"

5
GTan0503, Utne, Norway 17/07/2019

This is by far the nicest hotel I've checked in at rome Italy. The staffs were so friendly. We had the Junior suite and I must say, its simply amazing. The room is really really nice. Very clean. The bathroom/toilet is really big though my kids loves baththub which they dont have but its fine. The AC was very cool. We didnt need to open the balcony coz its was a bit noisy outside. Beds are so comfy. the location is really near the termini. I would definitely check in again to this hotel when I visit rome someday. The only negative I can say is that I think the rooms are not noise proof. Like if I go outside our room I can hear my kids talking and I can even hear the sound coming from the television.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear GTan, Thank you for the great feedback. We are truly happy to read you had a pleasant stay and reviewed us as the nicest hotel in Rome. We do hope you have an opportunity to come back to Roma in the near future to welcome you again. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Fantastic hotel near everything in Rome!"

5
User 16/07/2019

My husband and I stayed at Hotel Universo for a few days prior to a cruise that departed out of Rome. This hotel far exceeded our expectations. It's location made it perfect to get around, be it from the airport, to the port, or just in and around Rome. We felt safe and comfortable walking around the hotel for casual exploring, but we also appreciated the massive Termini Station being so close too. The room was safe and clean and the staff was beyond friendly and helpful. We also greatly appreciated the free WiFi so that we could check in with family back in the States. We would highly, highly recommend this hotel to anyone staying in Rome!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear mazefan, Thank you for the review and the fantastic words. We are truly happy to learn that we far exceeded your expectations and that you'll highly recommend us. We hope we have an opportunity to host you again for another memorable stay. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great location and friendly staff"

5
roadlesstraveledguy, Cannon Falls 15/07/2019

My wife and I stayed here as part of a Delta Vacations package and we were not disappointed! We opted for the superior room with a terrace which we really enjoyed for relaxing outdoors after exploring Rome with some wine or beer. The room was quiet and clean, had a very comfortable bed, a nice bathroom, refrigerator / minibar and coffeemaker. We have to give a shout out to Marco who was extremely helpful and we hope to see him again this year as we are returning to Best Western Plus Universo on another vacation package to Italy over Thanksgiving!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear roadlesstraveledguy, Thank you very much for sharing such a glowing review! We're pleased to note you found the room to be very comfortable and spent a lovely time at the terrace. We'll share your nice comments with Marco who surely appreciate. We look forward to having you back on next Thanksgiving! Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Perfect place to stay.."

5
pbruto545478, Chesterfield, Virginia 09/07/2019

Stayed at the Hotel Universo with a group I organized in April and everyone lioved it. Ideal location for getting around Rome and traveling from the main train station. Service was amazing and the accommodations were quite comfortable. Took a family vacation in Italy last week and made sure we returned to the Universo. Enjoyed by all!!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear pbruto, We thank you for your great feedback. We really appreciate you consider our hotel a perfect place to stay and loved the service provided by our staff. We are happy to know that you come back to visit us soon. It'll be a really pleasure to ensure you another memorable stay. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Practical hotel in the center of Rome"

4
203harishn, Mauritius 07/07/2019

On our way to Cinque Terre, decided to have a one night stay over in Rome and decided on BW given it's close proximity to the Roma Termini. Hotel rooms were a bit tired and does require an upgrade. In terms of location, it is in walking distance to major attractions such as the Colosseum and Trevi Fountain, and 200m away from the Roma Termini in case you wish to travel onwards. Breakfast buffet was limited, but they do cater for celiacs (my wife) and provided some gluten free bread and prepared an omelette for her. Plus point. Best part was Marco, the hotel receptionist. Extremely helpful and always with a smile. Overall a good short layover hotel. Would definitely stay again given similar circumstances.

"Disappointment"

2
Colin B, Bells Beach, Australia 06/07/2019

Having stayed at many Best Westerns recently,and especially during this recent trip to Europe, we were less than impressed with this hotel. It is well located near the central terminal, and with so many hotels in the area you think they would try a bit harder, but there are so many tourists in Rome i guess they don't need to. Our arrival check was tiresome,and had to wait a while only one person checking in, although there were plenty staff. the hotel was noisy due to so many American tour groups, and they meet in the lobby and all try to out yell and out talk each other. The lobby was nice and cool, as there was a heat wave and the weather was very hot the whole time we were there. mid 30's in day, and mid/high 20's at night. first BIG issue, the AC did not work well at all. After numerous complaints we discovered the AC was centrally controlled by the computer system, and the kept the system below standard ( as per their "policy" ) and it even was turned off during the night making sleeping impossible. After more complaints and 2 days of this they finally fixed the settings back to a normal acceptable cooling. there were other guests making the same complaints, not just us. Totally unacceptable behaviour from a hotel like this.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Colin, We thank you for sharing your recent experience in our hotel. Arriving in a chaotic city in the middle of Italian summer, with high temperatures you didn't expect, is not a good start, and we're sorry our reception staff were unable to improve your impression on arriving at the hotel. We apologize for the discomfort caused by a faulty air conditioning unit. Our centralized system operates 24 hours and the temperature can be adjusted in every room. The World Health Organization recommends a temperature range from 20 to 26 degrees centigrade and this is the range configured in our central system. We received your initial complaint on the first day of your visit. The porter checked your room and reported that the system seemed to be working properly. However, following your second complaint another check revealed a technical problem with one of the pump units, which affected not only your room. We are very sorry that it took two days to resolve definitively the problem and that you didn't accept our offer to change room. We realize that you'll probably never return to our hotel and we hope that you are able to preserve any positive memories of your Roman trip, leaving behind the negative aspects. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great place"

4
J S, Palm Springs 05/07/2019

I stayed here for two nights after a cruise. Great hotel, well run, clean and neat. Nice decor, helpful staff. This is a 'tourist' hotel so you will see groups arriving. My room was clean and comfortable. Hotel is in a central location, near the Termini bus/metro hub. Lots of restaurants choices nearby.

"We were a group of 7 adults staying at this hotel for 2 nights."

5
User 04/07/2019

The location was central/close to subway.The hotel is clean and the buffet breakfast for 5 euros was well worth it. Lots of great restaurants near by and 10 min subway to the Vatican. Very honest staff...someone in our group put her purse on the floor when she opened the hotel door and the security staff found it and returned it. It contained credit cards and euros. We were extremely thankful!!!

"Great location "

5
601gregf, Sydney, Australia 03/07/2019

2nd time I've stayed at this hotel, love it due to the location. During check in we were greeted by friendly staff, it's was quick and efficient. Rooms vary, ours was adequate, large enough for 2 adults, some can be on a smallish scale, however this is quite the norm in Europe. We were told that breakfast was included, however when we checked out they told us it wasn't. My fault, I should have checked my booking. The rooms are clean and the facilities are excellent. For those that like good showers with water pressure, this was the best!! Only a short walk to the main Rome termini makes it really convenient. I love Rome and. I like this hotel, and I'll definitely stay here again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear gregf, What a lovely review! We are delighted you had a fantastic time in our hotel. We do hope to welcome you again very soon! Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Roman holiday escape"

5
louise28olivier, Potchefstroom, South Africa 03/07/2019

For the price a great stay. Loved our view from our balcony. The staff were extremely friendly and helpful. The room was spacious and clean. Will definitely recommend this hotel. Great location too! During the heatwave the aircon saved our lives!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear louise, We thank you for your lovely review. We're pleased your room and view impressed you. We are also truly happy our staff was friendly and helpful. We do hope to be your choice again for your next roman escape. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Nice and clean."

5
User 02/07/2019

The staff was very nice and very helpful. The hotel and the rooms were clean and comfortable. There are a number of restaurants with alfresco dining in the area. There is also a gelato shop not too far away that has approximately 20 different flavors; some are more unique flavors like the cheese & pepper and wine! They were fantastic! We would definitely stay here again if we return to Roma.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Mickey M, Thank you for sharing your experience with us. We are very happy to know that you enjoyed your visit, our staff and the comfortable room, and our great location. Thank you for your five star rating ! We look forward to welcoming you again. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Excellent"

5
Shamrocks4, Adelaide SA 25/06/2019

This was our first time using this Hotel. We were not disappointed. Easy & welcome check in . (English) Clean , comfortable, spacious room. Added bonus of balcony. Staff at breakfast very welcoming, service with a smile, breakfast was delicious . Also loved the tiles in bathroom.... Would recommend & stay again.

"Staying Close"

5
pancinoanne, Bolton, Canada 24/06/2019

My husband and I stayed at this hotel in Rome a few times. It is very close to the Termini Train Station and close to historic sites. The hotel is fantastic. The breakfast is delicious and the front staff are very helpful.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear pancinoanne, Thank you very much for your lovely feedback. We look forward to welcoming you again! Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Close to Rome Termini and many attractions"

5
Albert C, Melbourne, Australia 22/06/2019

We stayed in a King room early June 2019 for 6 nights. The room and bathroom are spacious. Housekeeping is doing a good job to keep the place clean and refreshing supplies for tea and coffee daily. The hotel is close to the Termini we were able to walk to the hotel after disembarked from the airport bus with our luggage in about 10 minutes. Most of the days we were able to walk to most of the Rome attractions in under 20 minutes or we just walk to the Metro to take the subway. This hotel really made our visit to Rome complete.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Albert C, Thank you for your excellent review! We're so pleased to know you enjoyed your experience overall, and that we have contributed to make your visit to Rome memorable. We hope to welcome you again when your travel will bring you back to Roma. We hope very soon! Best Wishes Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great hotel, central location"

5
suttyWirral, Thingwall, United Kingdom 20/06/2019

A really smart hotel with fantastic facilities (spa, gym etc). Breakfast for €7.50pp is a real treat and you an ask for all types of coffee/fruit juices which will be freshly made. All staff extremely friendly and helpful, nothing was too much trouble. Only 7mins walk from Termini Station with easy access to both FCO and CIA airports. Would highly recommend and would certainly use again next time in Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear suttyWirral, Thank you for taking a moment to share your positive review of your stay with us. It's great to hear you enjoyed our fresh and delicious breakfast buffet selection and really appreciated the location nearby the Termini Station. We are thrilled you would consider returning to us in the future, as it would be a pleasure to host you again at BW Plus Hotel Universo. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Short stay before flight"

3
Illinois1, Illinois City, Illinois 18/06/2019

Excellent hotel. Great location in Rome. We really just needed a place to stay before leaving early the next morning for the airport. Friendly staff. Beautiful, clean room and nice coffee maker that had perfect coffee - which was instant - but surprisingly good. I would love to know why hotels in Italy do not provide wash cloths. We actually brought our own since we have experienced this in the past. We could have had breakfast, but it started after our departure. Our only complaint is that we asked at check in for a "taxi" in the morning at 6:30 am. We were ready to go by 6am so asked for a taxi then. The person at reception said, well then who will pay for your ride at 6:30? We thought it odd as we only needed a taxi. He contacted our ride who did come around 6:10 and it was a shuttle driver. We were forced - yes forced to sit in the 3rd row which is very uncomfortable and hot. He was picking up a family at another hotel. The cost was 48 euros. We gave him 50 which he also insisted on at the start of ride. I would have never paid him even a 2 euro tip if I had known we were going to have to pick up someone else. It was like riding in a tank, bumpy ride and we had to keep asking for a/c to be turned on. I feel this is a scam at the Best Western with the shuttle drivers. We asked for a taxi. I would recommend if you need transportation, just stand outside and get a taxi. They come by every few minutes. Our experience with taxi drivers in Rome were much better than this shuttle driver. FYI - the cost is the same to airport 48 euros so that wasn't the issue. We did not want to share a ride and we certainly did not want to sit in a shuttle in the third row. I don't think the shuttle had any shocks it was a horrible ride. So Best Western, you would have received 5 stars if you had not deceived us with the ride to airport.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Illinois, Thank you for staying with us and taking your time to post your detailed review. We really appreciate your flattering remarks about our services, our staff and the location. We are also glad to know that you loved the room and had a great coffee from the coffee machine. We provide wash clothes on request and you can consider this opportunity for your next stay. We regret the disappointment you had with the transfer to the airport. We offer our guests a limousine service with an exclusive car, and we'd have had to explain you, at the time of booking, that a late cancellation is subject to a penalty. To avoid this penalty, the colleague immediately asked the transport company for the first available car, as guest satisfaction is our top priority. A shuttle arrived first, and we are sorry for not having understood your disappointment for the alternative offered. We hope that you will consider coming back again, despite this inconvenience, to have opportunity to offer you a fully satisfying stay. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"The BEST Italian "

5
User 18/06/2019

We have been here for 6 nights and found it just perfect for a home base to explore Rome and environs. We received a very friendly welcome in charming English and all queries across our stay have been answered helpfully. The room was extremely comfortable and even the staff who serviced our room were eager to be of help. The central locality is such an advantage and every aspect of accommodation is superb. This is the place to stay.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Meredith, Thank you for staying with us and taking your time to share your review. Your kind words are greatly appreciated by us and we look forward to taking great care of you again soon. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Pleasant Surprise"

5
JRMom, Maryland 15/06/2019

We chose to stay here on our return to Rome knowing we had an early flight the next day. We were not disappointed. Hotel room is modern and decent size as is the bed. Bathroom is good a size. Room has a cell phone that you can use to make local calls, google maps etc. Nice perk. Hotel is about 2 blocks from Termini. No need for a cab to get there.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear JRMom, Thank you for the perfect rating. We are glad to know that we were a pleasant surprise, exceeding your expectations. We look forward to sharing another amazing experience with you soon. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"great hotel, good location"

5
User 15/06/2019

Stayed here 2 nights. We had the 2 room family suite, it's 2 rooms, each with it's own entrance. The 2 doors are in a foyer, behind a locked door. The rooms are not connected to eachother. It is located within walking distance of many sights. Otherwise the main train staion is less than 5 minutes away. Breakfast in the morning was a nice buffet, which is included if you're a diamond member, otherwise there's a cost. Probably still worth it. As always stay aware of surroundings, while having lunch just down the street. We saw a lady have her handbag stolen from a guy riding a scooter. Don't let your guard down for a second in Rome!! Be sure to bring adapters for US electronics.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear m_k, Thank you for the great review! We're happy you had a pleasant experience with us! We hope that we have the opportunity to welcome you again very soon. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great value"

5
Italian-bird, milan, italy 10/06/2019

We stayed in this hotel for 2 nights in June 2019. Location - about 5 minutes walk from Termini train station and metro station. Easy to find. Large sign. Room - small, standard, functional. Bathroom was fine. Front desk - appeared to be open all night. Breakfast - can buy on the day. Looked good even though we did not have it. Hot dishes (sausages, eggs) plus continental. Elevator - small but available. Overall, I was very happy with this hotel and would have stayed longer but they were full. Good value for money. Perfect for a few days in Rome. Would definitely stay there again without question.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear italian-bird, We were delighted to read you enjoyed your time here and we thank you for your review. We would love to see you again should your travels bring you back to Roma. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Wonderful place to stay!"

5
User 10/06/2019

Hotel Universo is about a 10 minute walk from Termini train station. We arrived by train and though about simply walking - if you have more than one suitcase, don't - take a cab. The sidewalks and pavement are very uneven. The hotel is beautifully decorated and the room furnishings are quite good. Our two-level room had the bed, tv and mini bar upstairs with the bath, closet and sitting are below. We also had a balcony with a great view up and down the street. Rooms on higher floors undoubtedly have a better view of the city. The hotel is within walking distance of many excellent restaurants and attractions, including Santa Maria Maggiore. If you book a Hop-on-Hop-off bus tour, there is a pick up spot about two blocks away. The restaurant has a good menu and the bar was open late. The breakfast buffet and well done and constantly stocked. The hotel staff was always friendly and helpful. We will definitely stay here the next time we come to Rome. There is train service from Termini to Leonardo da Vinci airport on the other side of the city. We chose, instead, to have the hotel book us a fixed rate cab to the airport (about a 45 minute drive)

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear davea, Thank you for choosing to stay with us during your recent visit to Rome. We appreciate you taking the time to share your great review with us and look forward to welcoming you back to BW Plus Hotel Universo in the near future. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Nice and clean, could use some soundproofing"

4
User 10/06/2019

Very nice hotel with a great location. Staff were helpful and friendly, breakfast buffet was well maintained. The only negative comment I have is that the rooms aren't very soundproof at all! We were located right next to an elevator (such is life with hotel stays sometimes), however, we had some super loud folks staying in the room next to ours the first night of our stay. The other two nights were decent - just the elevator noise.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear robynshannon, Thank you for reviewing your stay with us! Your feedback is greatly appreciated. We are sorry for the inconvenience due to the noisy neighbours. In these cases, we always recommend our guests to ask our reception for assistance. Now that we know your needs it's easier to make sure you have a comfortable stay, offering you a room in a quieter area, far from the lift. We do hope to welcome you again very soon! Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"excellent hotel"

5
User 07/06/2019

Best Western Plus Universo far exceeded my expectations! The location is wonderful, the staff is extremely helpful and polite and it's a beautiful, clean property. Highly recommended when traveling to Rome!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear ayydamico, We thank you for sharing your recent experience in our hotel. We were all happy to read you had a nice stay and we exceeded your expectations! We hope you will come back and see us again soon! Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great stay in center of Rome!"

4
CristianMacovei, Bucharest, Romania 06/06/2019

very close to Trevi fountain with good cleaned rooms, friendly staff and a good late bar services. would come back! Very good for business trips seeing the lounge, internet, mobile phone in the rooms and the great service they offer!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear CristianMacovei, We thank you for your review. We are happy to read you had a pleasant stay and enjoyed our services, especially the free mobile phone. We look forward to welcoming you back again! Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"City Break"

4
Norman D, Barnsley, United Kingdom 05/06/2019

This hotel is ideally situated for visiting the many sights of Rome. Rooms are comfortable, service is very good, and there is a good choice of food for breakfast, though the hot breakfast is at best lukewarm, due to the fact the chaffing dishes are left open. Be prepared for the local tourist tax payable to the hotel on departure, currently 6euros per night per person.

"a nice pleasant stay"

4
bradley l, Venice, Italy 03/06/2019

a very nice hotel!at the beginning we felt disappointed because of the line at check in. There was just an employee at front desk on arrival and we thought we would never be able to get our room. But the guy who welcomed us, Cristiano, is a spearhead. He promptly reassured us and made feel at home from the start. He managed the check in procedure well and quickly, treating all guests in a polite and friendly manner. In about ten minutes we were assigned a confortable and quiet room on the third floor and were ready to take a rest. The day after we also had an excellent breakfast at a reasonable price. We could realize the hotel is in a very central position so that most interesting places are at walking distance. the area nearby is full with shops and restaurants, for sure you won't starve in Rome... We just spent three days but are looking forward to come back soon to Best Western hotel Universo!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear bradley I, What a lovely review. thank you for these kind words. I am delighted you had a fantastic time and I know Cristiano is very happy to hear that his terrific job contributed positively to your overall stay. We look forward to welcoming you again. Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Excellent service"

5
beth s, Newcastle and Gateshead, United Kingdom 01/06/2019

Great stay, beautiful rooms which were spotlessly clean. Great location easily walk to all main attractions. Helpful friendly staff . The breakfast is remarkable value buffet style to help yourself. Fast check in and out.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear beth s, Thank you for sharing your great words! We've figured out what makes every guests happy and we are so proud that you noticed it. We look forward to having you back soon. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Nice hotel in a great location."

4
bkbmom, Pittsford, New York 30/05/2019

We spent two nights here at the end of May and were very happy with our stay. Nice, clean, large room. Nice, clean, large bathroom. We arrived early and our room was ready for us which was a bonus. Great location to many restaurants and the main train terminal. Only problem was in checking out (no doubt due to language) where they kept saying we had two days of room service for breakfast (didn't eat breakfast either day). Ends up they had to show me the bill before I was able to point out it was for the wrong room. I would recommend the hotel and stay there again.

"Business trip, Rome"

4
Stein E, Oslo, Norway 30/05/2019

Both I and my colleague experienced a very pleasant and efficient staff both at reception, breakfast room and cleaning of the room. Very good breakfast that was available from early morning until 10:30. Great ! Absolutely good room with good beds. Very central location. Staying here next time I visit Rome

"Weekend break at the end of May 2019"

5
MarinelaLondon, London, United Kingdom 30/05/2019

We chose this hotel based on its proximity to some of the best restaurants in the city as well as the main train station (for transfer to the airport). The rooms have everything you might need and more, the mattresses are divine and you really don't want to leave the bed in the morning! There is a menu for pillows too. The breakfast is varied and I am sure it will please even the more discerning travellers. Having stayed in other hotels on previous visits to Rome, I have to say this is my favourite so far. Thank you everyone for being so nice to us all especially the guys at the reception!

"Perfect location"

5
jannKentucky, Spanish Fork, Utah 26/05/2019

This hotel had one of the best breakfast ever. Everything from warm milk for your coffee, fruit, pastries, eggs, bacon to fresh fruit and yogart. Service was second to none and rooms well appointed and supplied with many extras. Hair dryer better than most and location put you in walking distant to many sights, shops, restaurants and Gelato. Start friendly and went the extra mile.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jannKentucky, We are pleased that you have enjoyed your time at our Hotel and that you liked breakfast so much. Thank you for sharing your feedback that I will certainly forward to the rest of the staff. We look forward to welcoming you back for another great experience. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great Stay"

5
lnewellagent, Charlottetown, Canada 22/05/2019

I recently stayed at Best Western Universo for 5 nights in April 2019. I loved this hotel it is within 5 minute walk to Termini Station, easy walking with your suitcase. The rooms are modern and clean and I love the cellphone provided in the room for you to use around the city to find attractions, places to eat etc. The dining room food was medioker at best we ate there one night because we have a coupon, was not long before we regretted that as we could have eaten somewhere closer and received much better quality.

"Clean and Convenient"

4
User 22/05/2019

We stayed in the Best Western as a pit stop before leaving Italy. All we needed was a hotel close to Termini to make getting into Rome late at night and then getting to the airport the next morning easy. It exactly did the job. The staff were lovely and while there are definitely more affordable places to stay in Rome, it was nice having a standard hotel experience in the city at a decent price. The bed was super comfortable and the shower was hot with a lot of pressure. It did flood the bathroom but we laid down towels and called it a day.

"Great location and breakfast!"

5
TravelingMerm, Monrovia, California 17/05/2019

Great start to our long stay in Rome! Great location, clean and comfortable! Staff were super friendly! And the breakfast was fabulous! Lots and lots of choices, hot, cold, fruit, cakes, juices, etc. They will even make you special coffees if you ask! Very friendly service and nice breakfast room. Wish we could've stayed longer!

"Service"

5
238hafizm, Islamabad, Pakistan 15/05/2019

Service is excellent by all staff. Especially the restaurant where Mr Aldo, Mr Giuseppe and Mr Gianluca particaularly are always welcoming and serve with a smile no matter what. Reception staff are kind and helping too. I stayed here for a month and literally no complain. Thanks to Hotel universo for maintaining great Service. Over all 5 stars

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear hafizm, Thank you for taking the time to share your feedback. We are glad you enjoyed your time here. I'll share your kind words with the staff, surely they'll be more than pleased to know their efforts have been appreciated. We hope to see you again soon. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Rome"

5
User 12/05/2019

Make sure you have euro when in Europe. There was no places that took US money, but most places used credit card. The restaurant do stay open late due to Europe's eat later than most US people do. But my stay in Rome was amazing.

"Awesome"

5
367abdullahwaheed, Islamabad, Pakistan 10/05/2019

Im from Pakistan and Muslim. Came to Rome on official trip for a month during Ramadan. Hotel took great care of us. Specially Chef Mr. Patrick and waitress Ms. Carmen, he cooked really good food for us and served us everyday with desi touched Italian Food. Loved the restaurant service! 5 stars

"Comfort, Quiet and a Great Breakfast, Very Close to Teatro dell'Opera and Stazione Termini"

5
spqr1903, Arlington, VA, United States 10/05/2019

My wife and I have stayed at the Hotel Universo three times over the past two years. The front desk personnel are welcoming; the hotel has many rooms with king beds; it is very quiet for such a central location; the breakfast offerings and servers are first-rate; and the hotel is terrifically convenient to the central train station. I have already recommended Hotel Universo to one friend traveling to Rome, and will recommend it to more.

"Spring Break in Rome"

4
SherylWx4, Kansas City, Missouri 07/05/2019

Hotel accommodations were very clean, staff was friendly, and hotel was located in a great central location that made site seeing super easy since it was right down the road from the main metro and train station. Front desk staff was friendly but not very useful in booking tours or giving opinions about food or ideas to do. The cleaning staff was fantastic, our room was sparkling and we always had ample supplies. The breakfast was ok, kind of let go and empty if you come towards the end and in my opinion overpriced for families. We bought the room that included breakfast via Expedia but upon arriving at the hotel they said we hadn't prepaid for the breakfasts. Regardless of us showing them our Expedia receipt we were charged again at check out in which we didn't have time to argue since we had to catch a flight. The hotel building itself was quiet, had elevators, a gym, and nice air conditioned rooms. They should offer free hotel to airport transportation to be more competitive but they do not. Overall, happy with our experience and would book there again.

"Soulless and loud!!!"

2
User 01/05/2019

The beds were comfortable, I'll give them that but honestly, here you're just a number. There's no special “hello or have a great day”. When I left there wasn't a goodbye. Despite the comfy beds, the walls are paper thin and the people next door to me had their phone buzzing all night!!! I slept awfully. Not ok! I tried to order room service through the phone they give you but it didn't work. So I had to dial. He said he'd check my order but after 15 mins he didn't call back! There's a lack of choice on the room service menu and only pizza is the main Italian dish. No pasta dishes at all. Not good! For what I got I found it very expensive and not that enjoyable. It's far away from everything except the bus terminal, train terminal and metro. It's about 25 minutes walk to get to anywhere! (Trevi, Spanish Steps etc). If you are here though, go to the Operart restaurant about 5 minutes away for a delicious dinner. Also the Carrefour express is 5 minutes walk away and the breakfast here will be MUCH cheaper!! The lady at the desk was pleasant but I just found it very busy and too loud at night.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear cathermo87, We thank you for taking time to give us feedback from your stay with us. Our goal is to ensure a memorable experience for our guests and we are disappointed to hear that this was not delivered on your recent stay. We will ensure your feedback is shared with our Teams in an effort to improve our services and exceed your expectations in the future. At the restaurant we offer many options of Italian dishes. Your feedback has been shared with the restaurant manager who is already investigating the reason of disservice in order to prevent it from occurring again in the future. We thank you for choosing our hotel and hope that you will present us with an opportunity to better serve you soon. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"A comfortable stay"

5
User 29/04/2019

The staff here were attentive to our needs as first time visitors to Rome, immediately providing us with a map of major (and some not so major) attractions, highlighting good shopping areas and areas with some great restaurants. The location of the hotel itself was also great, very close to a bus/train terminal for public transport as well as sightseeing tour pick up and drop off points. The room as clean and very spacious, with possibly the fanciest hotel bathroom I have ever seen. The staff as well were always smiling and attentive, even though we seemed to hit them at a busy time, and were willing to go above and beyond on a couple of occasions so lots of kudos there.

"Accommodation at its finest"

5
NWlodarczyk, Newcastle, Australia 26/04/2019

My wife and I checked in to a suite here as part of our honeymoon. Upon arrival, we were made to feel at home and part of the family with the friendly staff at the hotel. The room was amazing. It was quiet, spacious, very clean and comfortable. The location is perfect, close enough to the main attractions to walk but far away enough to avoid the city tourist crowds. It is a short five minute walk to Roma termini. Thanks best western, we will be back!!

"Lots of room for improvements"

1
jfromkambra, Canberra, Australia 25/04/2019

Having worked in the hotel industry and also stayed at many different 4 and 5 stars hotel around the world. I am absolutely disappointed with this hotel. Don't get me wrong, the location is great! However... 1) didn't feel very welcome from the reception staff upon checking in. They did not offer any maps, nor introduce the hotel facilities etc. It seemed like they were rushing to finish up the check in process and continue with their own work or chatting. 2) we got into our room and we were preparing for a shower after a 30 hours journey from Australia. We noticed someone outside trying to open our room's door. I decided to open up and find out why, it was another guests that has just checked in and they were assigned to the same room and their room key actually works to unlock our room door. Luckily we locked it from inside, otherwise it would be embarrassing having strangers watching you naked. This is such a terrible mistake from the front office staff. It should and must not happen at all. 3) room cleanliness? Nope. I can see dust, hairs etc around the corners and even a used food stick that was not picked up probably by the housekeeping staff. Think twice before you book this hotel, many other options available that is worth for your money.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear John, we thank you for sharing your experience in our hotel and we regret to learn that your expectations were disregarded. The staff, considering your long trip, preferred to check in quickly and postpone useful information about the city and the hotel, after you relaxed. We are very sorry for misunderstanding and for not having interpreted your needs correctly. We apologize for the inconvenience regarding the double key. We deepened the causes of such error: a technical problem emerged, which we definitively restored. Cleanliness is one of the main aspects on which we concentrate and for which we are usually accredited and certified by the Best Western inspectors. For this reason, we submitted your remark to the housekeeper in order to avoid inattentions and to preserve the quality of our standard. We still thank you for your contribution. We hope to welcome you again for a pleasant and better experience. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"4 night sightseeing trip"

5
User 23/04/2019

Highly recommended hotel. Staff, customer service, facilities, food, location all fantastic. Nothing was too much bother for the staff and all requests were dealt with in a courteous and efficient manner. We were supply with a mobile phone to use freely during our stay, this included national and international calls, internet, gps, audio guides etc. The hotel is in a great location for all the sightseeing attractions, restaurants, bars and shops and just a 5 minute walk from the Termini train station

"Wonderful location and very clean room "

5
jananijcs, Tiruppur, India 19/04/2019

The hotel is very close to the Rome termini station.. we stayed in a superior room.. the room had two bathrooms and good quality free toiletries.. it had a very good view as well.. the reception staffs were very friendly.. the hotel location is very close to all the main attractions in Rome..

"Likely among best in Roma Termini area"

5
MrBLosAngeles, Los Angeles 15/04/2019

The Roma Termini (central rail / metro station) can be a great area to stay in... as it offers BOTH the ease of access to all travels by train and metro...AND reasonable walking distance to all sites. We ended our trip here when returning to Rome and were glad we did. The whole area is filled with hotels... and as such...I cannot compare the value of each. I can note that the Best Western Plus Hotel Universo is among the truly shortest walks... barely 5 minutes...and inside it is one of the largest and most developed with amentites like a gym and restaurant. The size may not serve those who want "quaint"...but it served us well for a final night of rest and walking to Trevi Fountain, the Spanish Steps, and shopping...before the easy direct airport train from the nearby train terminal to the airport. Perfect for a first or last hotel from or to the airport. Instead of using the 40 Euro taxi cost... just 14 Euro each to take the train in or out of the airport. The breakfast is the most elaborate of any stay we had. We splurged on a terrace room (7th floor)...and were glad we did. However...I would note that they have created a group of rooftop tables on the final floor above that are available to any guests to enjoy. So if you want a lace to enjoy the view... get any room and be sure to enjoy a visit to the top floor. The room was really nicely developed... bathroom spacious and impressively newly remodeled in every way. My wife and I rarely notice a beds comfort issues...but did note that there was an obvious split in the middle (like two twins had been pushed together) and possible covering in memory foam...which was a little less than ideal to sleep on.

"A great base for discovering Rome"

5
tazzyb2019, Cork, Ireland 15/04/2019

I would highly recommend this hotel when visiting Rome. The rooms are spacious, comfortable and spotlessly clean. There was a good selection for breakfast. It is ideally located for discovering all Rome has to offer and is within walking distance of all the attractions. I can't wait to visit again!

"What's not to like!"

5
rmybuffy, Darby, Pennsylvania 13/04/2019

I really enjoyed our stay at this top notch hotel. It was centrally located to all types of transportation including airport transfer, city and subway as well as trains for one day tours to Naples or Venice. Hop on hop off buses, and various tours. Walkable to attractions such as the national Rome museum, churches and colosseum. Numerous varieties of dining available from McDonald's to gourmet restaurants. The hotel itself was comfortable, especially lived the rainhead shower, mini fridge and the China expresso set in the room. The staff from check in to check out was friendly, helpful and professional. A shout out to the breakfast buffet and bar staff who made you feel so welcoming. A lovely hotel with many amenities. Thank you for sharing your city with us. We will definitely stay with you again and highly recommend for anyone.

"Fabulous "

5
NATALIEJ88, GLOUCESTERSHIRE 11/04/2019

Fabulous hotel, fabulous staff, fabulous location. I would highly recommend this centrally located hotel. Right by the train station and central to all attractions. We will be visiting again next year and have already booked the Universo for our return stay. See you next year!!

"I love my Hotel, I love my room, I love the proximity."

5
Atlalan, Atlanta, Georgia 25/03/2019

Here now and I could not be more please about my selection of this beautiful Hotel. Everyone is so helpful and very attentive to any needs or questions you have. This hotel's proximity to Roma termini is so covenient to every where you want to go.

"Lovely hotel in great location"

5
jenniferbirdsall, London, United Kingdom 18/03/2019

I stayed at this hotel for 2 nights on business. I got the train from the airport and the hotel is a 5 minute walk from the central train station. Check-in staff were lovely and gave a great first impression. My room was lovely but might have been slightly cramped if 2 people were staying in there. The bed was comfy and the shower was good. I appreciated the kettle in the room with breakfast tea as this is rare in Italy. The breakfast was average but there was enough selection and the staff were super friendly.

"Friendly hotel is just the right location"

4
Trevor S, Adelaide, Australia 15/03/2019

I am not sure how the taxi drivers worked out where the hotel is, but the hotel is in the right place for visiting the Vatican and Colosseum and walking to the Spanish Steps. Hotel staff were very helpful in providing directions and booking taxis. Less than three minutes wait for the taxi was excellent. Room upgrade was given to us, however the hotel is not spending too much on the rooms. Appliances failed to work and had to be replaced at our request. Two chairs and no table was interesting, but we coped. We also had meals in the hotel restaurant and this was an excellent choice. Meals for lunch and dinner were excellent and we received outstanding service from the restaurant staff. We were served with an Italian special coffee at one of our breakfasts in the hotel and we can confirm that it was one of the best we have had. Nice hotel and close to the train station and directions are always helpful when in Rome. Next time in Rome we would consider returning to this hotel.

"Wonderful location, great hotel"

5
633lesleyt, Warrington 11/03/2019

Brilliant location. Get the Leonardo Express train from the airport, 14€ each way per person, arrive at termini station in 30 mins and then a 10 min walk to the hotel, very easy to find. Check in was quick and easy. Our room was on the 7th floor. It was cleaned every day. Fresh thick towels. Easy to get to all the attractions, we walked everywhere from the hotel using the free mobile that they have in the room. You can't get lost in Rome using this. The room was very hot but we had the window open all night, no air con at this time of year but we just slept under a sheet so it was fine. If I visited Rome again I would definitely stay here. We had room service which was quick, food ok. Lots of restaurants and bars nearby. Would recommend.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear lesley, Thank you for taking time to share your nice review. We are truly delighted to know that you had a wonderful comfortable stay with us, and that you used our mobile phone to get around Roma. We are also glad to hear that the cleaning and the fast service of our reception contributed posivetely to your overall stay. We look forward to welcoming you back soon. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Fab hotel for the money."

5
barboura, edinburgh 08/03/2019

We had a brilliant stay in this hotel. The staff were all lovely particularly Anna on reception for whom nothing was too much trouble. It has a lot of nice restaurants near by and is positioned well for access to all the sites but be warned Rome streets are not in a grid formation so it's quite hard to find places ( although we came across loads of interesting sights along the way).

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear barboura, Thank you so much for your kind words. We are glad to learn that you had a brilliant stay. We will share your compliments to Anna, of which she will surely be happy. We hope to see you again soon. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Disaster! Never again! "

1
LazziBeezz, Singapore, Singapore 04/03/2019

Only discovered aircon is turned off by management upon checking in to the room. Staff said heater is on during winter and no aircon for all rooms, was asked to turn off heater and open window if hot. It was 13 to 17 degrees mid-day = winter? I was perspiring and suffocating in the tiny room. Opening the window to discover no grills and window from next room is near enough to climb over. I couldn't sleep whole night in a warm room. They did move me to an aircon room the next day...no aircon for all rooms mentioned to me earlier was an excuse. The aircon in this room was loud and wasn't even cool but it was better than perspiring in the room. Front desk staff - 1 lady was nice and helpful whereas 1 was grumpy and not keen to help at all. I was asked by a junior staff to approach this grumpy lady on my query which she should have heard standing just next to us. I moved in front of her but she continued to look down behind the desk. The junior staff noticed and said something to her which she replied impatiently suggesting that she was busy with something. When she finally had the mood to look up at me, I asked about the transport options to airport. She said she's only aware of Leonardo Express train, which is excellent to know the extent of a front desk hotel staff's knowledge. I asked about airport bus which she told me to go to the termini to check myself. The famous complimentary mobile phone in the room for local use was having problem charging. Staff came to check and moved the cable a little which was charging but after he left it was not charging again. I gave up. Bath towels - upon applying body lotion after shower, lots of bits of cotton balls formed on my whole body. I got this before in other hotels and this is a sign of poorly maintained towels. Bed sheets and blanket is as hard as paper. No complimentary bottles of water, slipper, toothbrush. Was locked out a day before my actual checkout as their system showed different departure date. I've prepaid in full! They then started to question me and asked for my passport copy, etc. Can I not say this is full of nonsense? The only good point of near termini that many reviews said applies to many other hotels around so I don't see it as a plus point at all. Left for Florence and returned to Rome to stay at a different hotel which is only a block away. That was better priced, new, room is modern, clean and included nice breakfast!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear LazziBeezz, We have carefully read your review and we are sorry for the impression given. We feel very sorry for the communication problem you experienced with one of our front desk agents. Unfortunately she did not give you the proper attention because she was committed in solving an urgent issue. We really apologize for that on behalf of all our Front Desk Staff. Our hotel has a centralized air-conditioning system whose temperature can be regulated in each room independently, thanks to a thermostat. This time of year our guests usually turn off the heater so that their rooms reach a suitable temperature. We know that this solution is not enough for some guests with different habits and for that, we provide air-conditioned rooms in winter, too. Unfortunately, there was no availability at your arrival. The following morning we readily offered to you an upgrade in order to fully satisfy your expectations. During the switch room procedures, a human or technical inaccuracy generated a mistake in the departure date that was brought forward by one day. This determined the automatic lock of the door. We are sorry for this inconvenience that we restored as soon as we knew it on your return, after viewing your passport in accordance with the security procedures. As far as concerns the connections to the airport, we usually suggest to our guests the Leonardo Express service because it is very on time and it arrives directly at the airport terminals. Pullmans do not offer the same advantages because of urban traffic conditions, however we provided some information about that except for the schedule. The benefits you listed are linked to the kind of room booked. Unfortunately your reservation did not include them but our staff would have gladly satisfied your kind request about free slippers and toothbrushes. Our bed and bathroom linen reflect the Best Western standards and the cotton pellets you found might be a feature of some very new towels of first use. We feel very sorry that you could not use our mobile phone which is very appreciated by our guests. If the officer who checks its functionality had been informed about the result of his maintenance procedure, he would have replaced the charger for sure. We regret you could not benefit from a very exclusive and special service. We would like to thank you for the time you dedicated to us and for your considerations. Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"lovely weekend"

4
Jacqueline121, London, United Kingdom 03/03/2019

We stayed at this hotel for the second time, and we will no doubt stay there when next in Rome! Near the train staton, walking distance to the main tourist attractions or if not, close to a metro. The staff are very friendly and helpful, and the breakfast buffet is really good. We have a 5 year old daughter and she was made very welcome. Our room this time was perhaps slightly smaller than previously but was absolutely fine - more than fine! Clean, comfortable. Would highly recommend this hotel.

"Great hotel for short stay"

5
Gnutllib, Fort Lauderdale, Florida 26/02/2019

Location are great close to railroad station.where nice food court are located. Room are clean and nice size for Europe standard. Staffs are Frendly,also morning breakfast come with room. Close to shops for people like to shop.

"Great Hotel"

5
Quest47139362451, Falkirk, United Kingdom 26/02/2019

5 mins from the train/bus station, ideally situated for all the attractions, the hotel was clean and the staff went out their way to make us feel welcome. Would not hesitate to return or recommend this hotel to anyone fantastic experience.

"Great location, value for money"

4
rinataniaf, Copenhagen, Denmark 17/02/2019

Me and my husband went to Rome to see the opera La Traviata, which only located 2 minutes from the hotel, hence the hotel's location is very convenient for us. It's about 10 minutes walking from Termini station. I would like to express my appreciation to the reception who was, not only helpful, but also thoughtful. We reached the hotel after midnight because our flight was delayed and apparently there's a difference between the room description on Agoda, and the actual infrastructure. Unlike the advertisement, the room that we booked apparently does not have a tub. After I show the description on Agoda, the receptionist immediately upgrade us to the family room which has a tub. I will definitely return.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear rinataniaf, Thank you for your feedback. I appreciate you taking the time to give us your thoughts and I will pass it on to the front office team. We look forward to having you back soon. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great location!"

5
Kate180767, Birmingham, United Kingdom 16/02/2019

A great location - walking distance from the station. Hotel staff very helpful. A buffet style breakfast with plenty of choice and excellent value. Small but comfortable bedrooms. Would stay here again!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Kate, Thank you for your feedback. We are so glad to hear you found the hotel up to your standards. We look forward to your next stay. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great location friendly staff"

4
CeedubSwansea, Swansea, United Kingdom 11/02/2019

Great location with access to many restaurants and bars. The checkin was easy room was nice but warm even after reducing the thermostat. Staff were very nice and breakfast had a lot of choice and tasty. Hotel bar was ok and prices were reasonable. We did have an issue with the lights not working in the room on the day we were leaving but after the room key card was replaced it was ok. All in all a nice place to stay.

"vacation in italy"

5
User 08/02/2019

we had a nice and comfortable stay. morning breakfast was good the most point we liked about this hotel is that it is close to train station and other shopping area. Rooms was neat and clean We did not face any issues during our stay. For Indians,there are good Indian restaurants at walking distance from this hotel. If you need to buy anything, Carrefour is also very close to this hotel Staff was very friendly. But the pillows was not good for me

"2 nd visit "

5
nito74, Qawra, Malta 03/02/2019

Location is very close to termini and 15 mins walk and you are Fontana di Trevi to Vatican it's a 1 hour walk .check in was fast room was spacious clean . All we needed we had happy to have chosen this hotel again . I really recommend .taxi to campino airport is only 30 Euro booked at the reception .

"First time in Rome"

5
susjon, Glasgow 01/02/2019

Just back from 5 days in Rome and stayed at the Best Western Universo. We arrived around 10.30 and able to check in. Room was really clean and spacious, great idea that hotel put a free mobile phone in your room for your use during your stay both in the hotel and you can take outside with you, although we had our own phones with us but some people may not. Staff were friendly and helpful. We paid for a late check out as we wanted to keep our room until 5pm. Hotel organised a taxi back to airport. All in all really great stay and thoroughly recommend it.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear susjon, Thank you so much for your beautiful review. We're truly happy to read you had a great stay, enjoying the service provided by free smartphone and by our friendly and helpful staff. We are so proud to learn of your intent to recommend us and we hope to see you again soon! Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Always A Good Stay Here"

5
MomentsNotice, Nj 23/01/2019

Appreciated the upgrade as BW Diamond to a 7th floor room with a beautiful patio (Wonderful place to enjoy tea in the morning) and the free drink coupon. I have stayed multiple times at this hotel and am always happy with my stay. The staff is great particularly the Breakfast manager who also works dinner and drinks at night. Sorry I don't know his name. Also appreciate the business center and ability to print and work on a computer.

"First Time in Rome"

5
User 21/01/2019

-Very Good Location, 1 Minute walk to Termini Station. -Friendly helpful staff. -Extremely clean. -Spacious room and very modern. -Not very noisy, was a good nights sleep. Do not have anything negative to say about this Hotel. If anything was probably too nice for just a place to crash if site seeing, but for the price it would be crazy not to!

"November stay"

4
Michelle L, Gainesville, Florida 16/01/2019

Room was clean, great, comfortable. Breakfast quite good, dinner not so much. I got the half board (two meals a day), skipped one dinner. Didn't eat a lot of it. You can spend less on better food walking around. I wrote the kitchen manager a letter. Other hotel I stayed at had much better food. It can be done.

"I would stay here again"

4
Eva L, County Dublin, Ireland 15/01/2019

Pleasant clean hotel. Nice staff, people behind the desk spoke English, Italian, and Japanese, just from what I saw. The bathroom was beautiful with a great shower. There was a kettle and a small fridge, but the fridge was full. There were a lot of tv channels on a fairly sized TV. My only issue was one morning there was very loud construction on the hotel outside our window which woke us up. I could also hear the person in the next room using the bathroom which was a bit unpleasant, and they could probably hear me watching the tv. I could also hear everything that happened in the hallway, so if you are sensitive to noise, bring earplugs.

"Great hotel to stay in Rome"

5
User 13/01/2019

Stayed at the hotel for 3 nights which cost around £250! It's about just under 10 minute walk from the main station Termini. Check-in was quick and our room was ready when we arrived at 12 so didn't have to wait. The room was nice and the bed is comfy. The city tax is I think €6 per night per person. Would defintly recommend staying here.

"Lovely Hotel to stay in Rome"

5
User 08/01/2019

We had one night stay in Rome before departing the Italy. It was a very comfortable and well appointed Hotel. The check in staff were very quick, helpful and we even assisted us with booking a driver to get to the airport in the morning. We booked a family room (travelling as a family of 5), with two rooms adjoining each other. Both very spacious rooms. Fantastic location In Rome, walking distance from the Rome Train Terminal, and an easy walk to the Colosseum. We ended our day visiting the lounge downstairs and enjoyed an evening drink. Breakfast was lovely, with a great range of hot and cold buffet. It was a lovely stay in the hotel and would recommend it when staying in Rome.

"Professional Hospitality"

5
roubeiz, Dorval, Quebec 05/01/2019

Friendly and helpful staff offer many services in this well decorated full service centrally located Hotel. Its between the opera and the train station. The Maitre D Marco offers excellant meals and service, and great cappuccinos for a hotel. At reservations Emmanuela was very helpful and patient. They surprised as with their details: A cell phone complimentary to be used during your stay was available in each room. When we sent my son's shorts and t-shirt to be cleaned it was returned gift boxed and labeled. Impressive. We enjoyed every aspect of our stay. We will return.

"Nice stay"

3
User 29/12/2018

Rooms are small but clean and nice. Hotel staff friendly and helpful. Our room was right next to the elevator but we didn't hear it at all. Located within walking distance of several tourists attractions. Cons: We arrived what would be 2 days after Thanksgiving. It was still very warm out weather wise and the air conditioning wasn't working in our room. I called the front desk and they said they would send someone right up. After 30 minutes we went down to see some tourists spots and were told air conditioning was turned off in the entire hotel. No offer of a fan and we were told to open the window. Next, the have a disco on the top floor. Since we had the window open we could hear every bit of it including the drunk karaoke singer from our second floor room.

"Trip to Rome"

4
desimgm, Sofia, Bulgaria 25/12/2018

Best Western Plus Hotel Universo is a very nice hotel in Rome. The staff is so kind and helpful. The room is new and modern. The breakfast is so rich - there are many kinds of fruits and sweets, juices.

"Quality service."

5
eraedcn, Sweden 25/12/2018

There are literally hundreds of hotel in Rome, so I chose this on the basis of the brand; Best Western and my group wanted a centrally located hotel for our overnight stay, before heading to board MSC Meraviglia at Civitavecchia. Hotel's reservation department; Anna, organised a city tour for my group. The professional driver and guide (Ernesto) filled the 4 hours with as many point of interest as possible, we even had time to enjoy an espresso at a typical neighbourhood cafe. A bespoke itinerary with our own minibus and guide is the best way to enjoy and gain a delightful taste of Rome in the 4 hours. The most important aspect of a hotel is the quality of service; of which I value the most. Quality service is always the main measure which differentiate one hotel from another. Thus the staff at Hotel Universo set a high standard.

"Quality time"

5
User 18/12/2018

My wife and I were there Sunday the 16th of December. We had a great time. We took the advantage of the Gym and the Turkish bath and enjoyed our time there. The room was elegant, clean and very comfortable. The bathroom had a shower and a bath tab. We spent time at the bar after dinner, the service was excellent and friendly. Very good value for the money we payed. Another good point is the morning breakfast well furnished and friendly. We will definitely Book again at this hotel for our next visit. Thanks for the wonderful time spent there

"Family trip to Rome"

5
chanlaura00, Stockholm, Sweden 16/12/2018

This is the best trip that I have been joining, the staff at the Best Western plus Hotel Universo were very kind and helpful. We even booked a sightseeing trip with a guide that showed us around in Rome, he explained the different buildings and their history. We even got to see the senate building and the Colosseum.

"Nice Hotel for a Short Stay"

4
GauravG30, Pune, India 15/12/2018

Traveled on Business and stayed overnight. The check in was smooth and i was pleasantly surprised with the quality of the room. It was very comfortable. Breakfast was average and could be more varied. Since the property is so centrally located, there are several excellent dining options around. Overall, good value.

"Nice for a short stay"

4
User 12/12/2018

Very quick check in. Rooms small but clean, nice bathroom. Breakfast additional 5eur but plenty of selection. Long cooridors to rooms. Location is great in central city and close to subway. Wifi in my room is poor->Depends on which room

"Fine but characterless"

4
John S, Montreal, Canada 09/12/2018

I chose this hotel for its proximity to the Stazione Termini, and it was a decent place to stay for two nights. As an old hotel, I thought it would have some charm, but it doesn't. Everything works, the room was fairly spacious, the staff polite, but it all felt quite cold, like an airport hotel. Weirdly, although the room was a good size, there were very few spaces to sit anything, and the cupboard was small. The "hotel info" booklet in the room said there are newspapers available at the reception desk, but when I asked, I was instead offered the option of downloading an app to read newspapers (just in case we're not already spending enough time staring at our cellphones). I'd stay here again for a night or two, but not more than that.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear John S, We thank you for sharing your experience in the Hotel Universo. We have carefully read your review and considered your observations as very interesting. The hotel is an historic building, as you have observed; however, we have decided to furnish the rooms in a modern and functional style, preserving the original frescoes on the ceiling only in few rooms. We will be glad to welcome you again in a room that could arouse the expected sensations. Sincerily Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Centrally Located; Friendly Staff"

5
NazleeM_13, Haverhill, United Kingdom 09/12/2018

The hotel is only around 7 minutes walk from Stazione Termini (Rome Train Station). Good breakfast, fair price, great internet connection, lots of local restaurants around and easy to get to all the historic places around Rome via the Metro station.

"Amazing stay"

5
User 06/12/2018

We arived after the initial hustle and bustle of the busy Roman airport to one of the best hotel stays I can remember. The hotel staff were polite and curtious. The view from the 8th floor fantastic, with views of the mountain range as well as some of the most amazing architecture ever seen. The room itself was well presented with every amenity needed. A complimentary mobile phone preprogramed with all sorts of packages and trips that can be taken. A beautiful bathroom as well as a balcony fitted with table and chair, and the odd sun lounger for those days you dare to stay indoors. The room was fitted with a very large bed that had enough room for me to wave at my partner at the other end. Room service was amazing with a wide variety of Italian quizeen as well as a little something if you are a home sick. The price is well below what you get. In the end my partner and I had one of the best holidays ever. Thank you very much Best Western for an amazing stay!

"Best hotel in rome"

5
User 06/12/2018

The room was spacious. Near to roma termini (5 minutes walk). The area is surrounded with Italian, halal, Asian restaurants and mini shops. The staffs were really helpful (grazie per l'ospitalità...).

"A bit disappointed on the size and the chain"

2
Vince_132014, Sydney, Australia 01/12/2018

I normally stay at other chains and decided to get my membership status matched with best Western and try them out (as a diamond select member). Sadly wasn't worth it at all, no upgrades and no real benefits at all - would actually say I wouldn't even bother trying the best wester chain at all from now on. Room wise, they are pretty small and only big enough for 1 person, you'll struggle to fit 2 people's suit case. The lifts here are also very small too. To be fair this place, is in great location, is clean and has a mobile phone to borrow. Overall though I am disappointed at the chain in general and I probably won't be staying at any best westerns from now on.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Vince, We Thank you for your feedback. We really understand your disappoint, and we are sorry that you got such an unpleasant impression on your first welcoming in a Best Western hotel. Further your complaint, we immediately made a careful evaluation concerning your member status: we realized that an update problem occurred, so in our system you were not reported as a diamond select guest. Accordingly, we already provided to accredit you 500 points as expected by your Diamond select status. We strongly hope in your understanding, and as all your appreciations, you could reconsider the opportunity to continue to be a Best Western rewards member. Sincerily Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Hotel photos very deceptive!!"

2
julia c, Manchester, United Kingdom 28/11/2018

My husband and I booked a Twin Plus room direct with hotel for 3 nights. The hotel lobby area very presentable however avoid interior rooms on 1st floor. We stayed in 136. Basically didn't open curtains as view depressing. Window looked onto interior courtyard and totally overlooked by other rooms. There were one foot wide drainage pipes which ran below window level all around hotel building Ugh. Not the view expected or depicted by website. Very disappointing as it was our first time in Rome. I noted the hotel was fully booked so didn't ask to be moved as anticipated they would then allocate this room to other unsuspecting guests. There was also a nasty sewer like smell that lingered in the corridors. Beverage provisions also miserly. Breakfast disappointing. Only cooked provisions were stringy greasy bacon and sloppy omelette as well as tiny frankfurter sausages. No cooked tomatoes or mushrooms. No staff directs you to table sitting, very much free for all. Crockery ridiculously small, particularly cups! Out of the Ark. Need replacing with decent sized mugs. Also as a tea drinker very inconvenient I.e. Literally have to boil kettle for hot water and seek out scarce waiting staff to refill water level. Only positive aspects were good central location and powerful shower.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Julia C, We thank you for sharing your experience. We carefully read your review, and we are sorry that your expectations have been disappointed. The rooms located on the first floor are renovated recently, and a better soundproofing is ensured into internal view ones: we are sorry we did not understand your needs to whom we certainly would have found a solution. We regret that buffet breakfast has not confirmed your expectations. Our intention is to correspond to our international guests demands as much as possible with a diversified offer: anyhow our kitchen staff is always ready to fulfil any special request by the guests. According to our procedure, we welcome clients at the restaurant entrance and let them free to choose their favorite table by themselves. We take notice of your kind suggestions in order to improve, and we would be really glad if you could reconsider your opinion and give us the opportunity to offer you a fully satisfying journey. Sincerily Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Thank you very much Best Western Universo!"

5
rodc653, Vancouver, Canada 26/11/2018

My partner and I travelled from Vancouver, BC to Italy in late October, 2018 and returned home on November 22/18. We stayed at various accommodations in Italy including the Best Western Universo in Rome. We had a 6-night stay here and were highly impressed with the hotel! What made our visit here exceptional was the comfort and cleanliness of the rooms, great breakfast and customer service. In particular, we'd like to mention Anna for sorting out our complex reservation as well as Lucas for being so friendly and accommodating. Finally, we'd like to say thank you so much to Simone Rossi, who works in the highly impressive breakfast room. Not only did he provide a great smile every morning but always greeted us with superb customer service. Best Western Universo, you should be pleased with your staff who make staying at your property extra special! -rod-

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Rod, We thank you to share your experience in our Hotel. We are so happy for all appreciations to the Staff and to know you spent a lovely stay. We look forward to welcome you again with all regards and a great smile. Sincerily Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"A four day conference in Rome"

4
PJLOBBY, Ford City, Pennsylvania 24/11/2018

I helped arrange an professional conference in Rome where we expected 15-20 attendees. Finding a hotel in central Rome that could provide conference facilities is challenging but the BW plus was able to accommodate us. The hotel is within easy walking distance to the main terminal and in a very safe neighborhood. Staff was very helpful and rooms were comfortable and clean. The hotel is large for a Rome hotel so it had a number of tour groups staying there. Good lodging if you are traveling with a larger group.

"Convenient location, excellent service, good breakfast"

4
njaalsivert, Oslo, Norway 23/11/2018

I stayed at the Best Western Plus Hotel Universo for 4 nights with my wife and 3-year-old daughter. We were very happy with the hotel, in particular we appreciated the helpful and friendly staff. We were given a room facing the backyard, so it was very quiet and we had no problem sleeping. I didn't even have to use my earplugs, which I almost always use when traveling. The room was equipped with a double bed and a separate, single full-size bed for the child. For the three of us, with suitcases and a stroller, the room was perhaps a bit small but still large enough. Spacious bathroom, the 3-year-old loved the sparkling tiles. Excellent breakfast at a very reasonable price, we ate at the hotel every morning. Good selection of bread, cereal, ham, salami, cakes, etc. The hotel is conveniently located close to the train station, which makes it easy travelling from and to the airport by the express train. Also, it was nice to have several good and moderately priced restaurants in the neighborhood, as compared to the restaurants in the more touristic areas. At the same time, the hotel was not further away than that we could easily walk to all the sights we wanted to see.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear njaalsivert, Thank you for your feedback. It's a pleasure to read your beautiful experience. We are grateful for all your appreciations regarding the location, service and breakfast. We look forward you soon, in a next journey in Roma. Sincerily Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Fantastic Hotel very close to Train Station"

5
pat d, Killarney, Ireland 21/11/2018

Stayed 3 nights, Great location, Good breakfast, Very Helpful staff, 5 minute walk to Roma Termine, The rooms are not large but that is typical for city , The rooms are very clean and very nice , Would stay again

"Great accommodation in a great location."

5
170michael, Camrose, Alberta 13/11/2018

This hotel has a classical exterior but a nice modern marble interior. Rooms are large and comfortable and contain a large modern bathroom. Numerous elevators provide easy access to any of the floors and a large breakfast area provides a wonderfully diversified breakfast buffet. Although the hotel is located in a busy area, it is within walking distance of the train station and various historical locations eg. Forum, Pantheon, etc. Various restaurants and shops abound within walking distance of the front door. When in Rome you must be sure to try it because you will not be disappointed .

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear 170michael, Thank you for your beautiful review. We are happy that you appreciated everything of your stay, from the location of the hotel to the comfortable room and the rich breakfast buffet. Thank you very much for your intent to recommend us! We look forward to welcoming you back in your next journey in Roma. Sincerily Stefania BW Plus Hotel Universo Roscioli Hotel Group - Roma

"Convenient Location"

4
francophile47, England 08/11/2018

Good location, near main rail station, 10 minutes walk from St Mary Basilica, Trevi Fountain and Spanish Steps, about half an hour from Pantheon, Colosseum and Forum. Room OK, good to have tea/coffee facilities in a European hotel but storage space very lacking, no drawers and few shelves. Lived out of suitcase for three nights. View as you would expect at the rear of a city hotel, lots of pipework. Plenty of lifts, at a number of locations of the reception which reduced queues and distance to your room Breakfast mixed. If yo are paying separately then as a 5euro extra it is probably good value. However if on the B&B rate then it is not a 4 star experience. Scrambled eggs clearly made from powder, omlette no better except the cheese and ham break up the gloopy lumps, breads verging on stale and coffee often nearly cold.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear francophile47, First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo. It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations Best Western Plus Hotel Universo Roscioli Hotels Group- Rome

"Pre cruise stay "

3
nic_19, Worthing, United Kingdom 06/11/2018

Well appointed hotel close to Rome's main railway station. On arrival allocated room 224, very disappointed as this room was extremely small. Following a lengthy discussion and then not updating us on the status we eventually managed to be moved to 645. This was a larger room but not that much bigger. It seems that on inspection when bedroom doors were open that most rooms are quite small. 645 had a comfortable double bed and the bathroom was larger with a shower only. The public areas are good and the hotel is recommended. Opposite the hotel there is a restaurant which is well a visit and is very reasonable. Nice touch in the hotel as each room has a mini Samsung tablet to use. There is also free WiFi. The breakfast is not included but should not be missed and is excellent value at 5 euros.

"Great service and a lot of lunch specials to choose from."

4
Sandy M, Charlottetown, Canada 05/11/2018

Great location and friendly staff at front desk and dining room. The $5.00 breakfast was really good. The honest staff found one of our traveller's purse in the hall and returned it. Thank you very, very much.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Sandy M, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel, and I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Lovely hotel in a great location"

5
Taita642, Sydney, Australia 05/11/2018

My husband and I recently travelled to Rome for the first time and stayed here as friends had also booked. Our room was ample in size with the bed on a mezzanine floor and sitting area and bathroom below. The termini station is only a few minutes walk and many attractions are close enough to walk to. The buffet breakfast is only 5€ extra per person and is very good value for money and very convenient, opening early so you can make an early start. There is also complimentary wifi and small business centre. The staff spoke excellent English and were able to help with directions and provide a map. There are also many good places to eat close by and a small grocery store just around the corner. I'm hoping I will have the opportunity to stay again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Passport37920043073, What a delight to read you've appreciated your stay at our hotel! Thank you so much for your kind words and for taking the time to share it with us. What makes for a great stay are all the elements such a comfortable room, useful services, great hospitality and excellent location. We are pleased that you enjoyed it all! We look forward to welcoming you back in the near future: keep an eye on all the great offers coming up from our official website! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Decent hotel, would use again "

4
G J, Chepstow, United Kingdom 04/11/2018

About 5 mins walking distance from the Termini rail station, so very easy to get to having taken the Leonardo Express into Rome from the airport. We had two rooms, conveniently directly opposite one another. Both rooms were clean, not huge but perfectly OK, with well appointed en suite bathroom and the usual hotel room amenities. The only downside was the near constant sound of running water from other rooms using their bathrooms. Take some earplugs and you'll be fine! Breakfast is €5 a head which is very reasonable. There are lots of good restaurants nearby (eg Cotto) and it's also walking distance to many of the main attractions (eg Colosseum and Trevi Fountain). If the walk is too far for you, head back to the Metro at the Termini (it's €1.50 for a single ticket).

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear G J, Greetings from Rome! We wish to express our gratitude for choosing Best Western Plus Hotel Universo for your recent stay and for taking your time to share your feelings. We are really happy that you have had such a nice experience in our Hotel, being pleasantly surprised. We look forward to welcoming you back at our property! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Few mishaps, but overall ok"

4
User 31/10/2018

My husband and I stayed with our 10 month old. They were more than accommodating for our baby, and made is feel as though he was more than welcome. Staff were friendly in general, happy to help and quick to sort a few mishaps we had upon arrival. Many husband had book the anniversary, kids and woman's package plus flowers, with our room, but when we arrived none of these were there. My husband was a bit annoyed at first as the anniversary package and flowers were a surprise for me, a d he felt out was ruined slightly. But staff were quick to get the packages set up and delivered to it room, as well as giving my son a soft toy to apologise and give us all a complimentary meal in their restaurant for our anniversary. The room was lovely, and the location was perfect. Breakfast was ample.

"Location strategy and nice"

5
hartonogani, Medan 27/10/2018

The location is very strategic, the price is quite affordable, the hotel is very bright and lots of food and beverage sales, close to the Termini station, if I go back to Rome I will make sure to stay back

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear hartonogani, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always a pleasure for us. We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Room 614"

5
nvjoannez, Brussels, Belgium 27/10/2018

Room was delightful and everything very clean always. You can not say anything negative about this Best Western location and staff. Breakfast very busy but managed very well even at stressful moment. We liked our stay very much.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear nvjoannez, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Well located and reasonably priced city centre hotel"

4
SKW-5691, Burbage, United Kingdom 23/10/2018

The hotel is ideally located near the Termini rail and bus station (airport drop off) and we were provided with an unusual room with a genuine painted ceiling. Bed was on a mezzanine floor above the small lounge and the shower room. Full breakfast was only 5 euros extra per person and did not disappoint- full buffet with everything you could want. You can walk to Trevi, Spanish Steps and the Colosseum and obviously the bus station to anywhere else is just round the corner. Throughly recommend for a good value centrally located mid market hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear SKW-5691, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Good"

3
User 21/10/2018

The room was very small and the bathroom was not clean but the towels was clean and it changed everyday . The breakfast was good and the variety was good. There wasn't a coffee machine for espresso and there was a noise in the room

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Batool S, Thank you very much for taking time to share your experience on Trip Advisor following your stay at Best Western Plus Hotel Universo. We were pleased to note your compliments on the overall services of the hotel, which we will not miss to share with our Team! In the meantime, we took note of the inconvenience that you have encountered in your room during your stay, and we would appreciate it if you could provide us with the registered guest's full name and the staying period via e-mail to customer.service@rhr.it for our further investigation. Regarding the coffee machine, as our custom we do prefer to offer to our guests this service available on request (and completely free of charge during the breakfast) directly to the Staff. Client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire for your stay! With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great hotel"

5
Mickie4953, St. John's, Canada 19/10/2018

We stayed at this hotel on September 28, 29 30 and November 1, 2018. We were pleasantly greeted by Marco on the desk and he set the tone for our stay. He was so pleasant, so professional and he made us feel so welcome. The hotel itself was clean and well taken care of. It is conveniently situated close to restaurants, cafes and the Hop On Hop Off bus. If I go back to Rome I would definitely stay here again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Mickie4953, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time spent with us! We're especially pleased that you enjoyed the service provided by our Staff! Perhaps is the most important and lasting memory of an hotel. We will share your compliments with our colleague Marco, which surely will please him very much. We look forward to welcome you back in near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"First visit to Rome"

4
recentRetiredGuy, Winnipeg, Canada 16/10/2018

Location: very good, close to train station, all tourist sites, lots of restaurants Service: very good Housekeeping: poor, towels are stained, no bath mat after day 1 of a 4 day stay, tub looked dirty, garbage in the bin Front desk: very helpful & friendly Food: one day, the eggs on our buffet were ICE cold, good variety Smartphone: great for a tourist

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear recentRetiredGuy, Thank you for having chosen our hotel and for posting a review on TripAdvisor. While we are delighted to hear that you enjoyed the great location,our Staff's helpfulness and our services, it is with regret to learn of the inconvenience that you have encountered during your stay; we will share your words to the concerned departments, for further improvement. We would appreciate it if you could provide us with the registered guest's full name and the staying period via e-mail to customer.service@rhr.it for our further investigation, since through your words we weren't able to understand exactly what happened during your stay. This is a four-star Plus hotel and it's part of the Best Western chain, so we have high standards that must be required. In the meantime, please be assured that we will make every effort to pay attention to more details. We look forward to a future opportunity to better serve your lodging needs. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Very nice hotel"

4
Anthony D, Stroudsburg, Pennsylvania 14/10/2018

The hotel, room and staff were the best! Great location, close to the metro. You can get to anywhere in Rome easily. The breakfast was delicious. The only reason I didn't give it 5 stars was because of their slow internet in the room. Hotels like this one need to understand that guests need good, fast reliable internet...even if we're on vacation. The internet here was passable but we couldn't even watch Netflix without it losing connection.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Anthony D, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read you had a great experience, enjoying also the service provided by our Staff! In the meantime, we regret that some of our facilities were not up to your expectations, and we will share your words to the concerned departments, for further improvement. We look forward to welcoming you back here! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Night in Rome"

4
User 13/10/2018

Great hotel close to the station. Room was big, good linen and towels. Nice and quiet. Breakfast was good even if a little slow with stocking food. Hotel was busy with group tours. The men running reception need to understand customers pay their wage for service

"Last day of Italy vacation"

5
Garry L, Winnipeg, Canada 07/10/2018

Stopped here for last day of Vacation tour of Italy. Was perfect ending to great trip. Staff, amenities and facility were 5 star. Close to train station. A definite recommendation. Great location for seeing the sites of Rome. Enjoy

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Garry L, What a delight to read you've appreciated your stay at our hotel! Thank you so much for your kind words and for taking the time to share it with us. What makes for a great stay are all the elements such a comfortable room, useful services, great hospitality and excellent location. We are pleased that you enjoyed it all! I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Trip to Rome"

5
User 06/10/2018

the room was great, the phone they provide is perfect! The staff was very friendly! We traveled with our 4 girls ages 14-2 and they were very accomodating... The hotel is very close to the colosseum and walking distance to lots of shops

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Keri B, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time spent with us! We're especially pleased that you enjoyed the service provided by our Staff! Perhaps is the most important and lasting memory of an hotel. We look forward to welcoming you back in near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Great hotel"

5
Q6840RTtomc, Chesapeake, Virginia 06/10/2018

This hotel was a perfect choice once again for our group of traveling friends. It's close to the central train station and metro stops, important to us since we travel by train. The hotel is bright, clean and full of amenities. Hotel employees are pleasant and helpful. The breakfast is well worth the few Euro charged. If we return to Rome in the future, we'll not hesitate to book this hotel once again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Q6840RTtomc, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"A busy Hotel"

4
peterandjenny282, Swindon, United Kingdom 05/10/2018

We were with Great Rail Journeys & stayed a couple of nights on a B & B basis. Breakfast was manic & very poorly designed from a layout point of view. Our room was excellent even though it did not have a view.

"Great Hotel, Fantastic Breakfast "

5
User 28/09/2018

My wife and I stayed in this hotel for 2 night in August, what a great hotel, great location, only a few minutes walk from Termini train station. A little bit of a walk to the main sights (10-15 mins) but the walk is offset by the greatness of this hotel. The room was so clean, large, modern with a huge bathroom. Extremely comfortable king size bed. The staff were very friendly and helpful. The best part is the 5 euro breakfast which was an absolute bargain when you discover how much food and variety was on offer, we couldn't believe it was that cheap. The room also came with a smartphone with internet access for you to use while discovering the city, very helpful and useful. Would defiantly recommend this hotel and stay here again if in Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Robert G, Thank you for having chosen us and for sharing your kind opinion about our facilities and services. It's so flattering for us to read you have been totally satisfied by your stay, enjoying the comfort of our beds and the service provided by our attentive Staff! Furthermore our breakfast is simply one of our prides: enjoying the quality of the food and a large variety of products of our breakfast buffet it's definitely the best way to start a day, here in one of the most beautiful and energetic cities in the world. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"The best"

5
Barbara W, York, Pennsylvania 21/09/2018

The hotel was very accommodating and every turn. We had a quick check in after a long flight and the room was beautiful and quiet. Use of the Manet Smart phone was such a big help. We used to walk all over her room to see the sights. We also had dinner in the dining room one night which was very good. I highly recommend it. The breakfast at five euros per person was extremely plentiful. You can't go wrong with this hotel.

"Excellent Location and Breakfast"

4
Chelsey B, Lake Forest, California 10/09/2018

We enjoyed our stay at the Best Western. The room was large, clean and comfortable. We weren't able to check in until 2pm but we were able to change in their restrooms and they securely held our bags. The location was perfect for walking to many different tourist sites and the breakfast in the morning was delicious and had a lot of options (5 euros per person)

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Chelsey B, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Mixed bag"

4
Graeme R, Aberdeen, United Kingdom 10/09/2018

I found this hotel a bit of a mixed bag, good and bad points. The hotel is perfectly located only minutes away from all transport links and not too far from tourist attractions. Hotel lobby and room very clean. However, we found that our shower leaked terribly at every use, flooding the floor and making it very slippery. I reported this when we checked out. The view from our window was the air con/heating unit, not very nice. I found the hotel lobby area a bit featureless. The staff were very friendly and helpful. Special mention to barmen/waiters Giuseppe and Ion who were very nice and welcoming when we went for our nightcap.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Graeme R, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We apologize for the inconvenience of the shower; following your report at the moment of check-out, we've promptly contact our Maintenance department. Through your positive comment, we notice with pleasure that overall your stay was up to your liking. Giuseppe and Ion thank you for having appreciated their work! Your feedback has great value for all of us. We look forward to seeing you again for your next stay in Rome. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Cosy, accessible hotel"

4
User 09/09/2018

Room is ok but Mobile service offered made our stay and discovering Rome so pleasant brilliant idea No need to buy a mobile line in Italy nor juggle through google maps Elevator was our main obstacle Slow and one to little

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Magdy S, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We are glad to read that we exceeded your expectations! We're pleased for your appreciation regarding our Manet cell phone service, which it's definitely a great help to move around this amazing city. We look forward to having you back at our hotel! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Excellent "

5
User 08/09/2018

They kept their brand promise. It was a lovely stay at this convenient location, just 5min away from the termini and even less from the metro. It's also walkable from here to all the attractions, depending on how fit you are of course. We even walked to the hotel from the Vatican City while enjoying the city. The room is clean and spacious with all you need for the stay. Staff was helpful. We were given a room on 8th floor. We enjoyed a drink in the evening in the common balcony. Loved the stay.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Lashika B, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always a pleasure for us. We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Fantastic Hotel!"

5
cherrib, Louisville, Kentucky 05/09/2018

This hotel has a wonderful, helpful staff. Everyone greeted us with a smile and graciously helped with all of our questions. I can't speak highly enough about the staff at this hotel!The hotel is beautifully appointed, spotless, and perfectly located. Breakfast is delicious and has something for everyone.I would happily stay here again anytime!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear cherrib, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to having you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"???? ? ??? ???? ?? ?? ??"

5
Taejin P, Seoul, South Korea 31/08/2018

?? ??? ???? ???? ??? ???? ?? ?? ? ????. ????? ?? ????, ?? ?? ??? ?. ?? ?? ???? ?? ????. This hotel has big advantage that so close to Termini Station where is central place of Roma. Overall the facility is clean and the breakfast is also excellent. The staff I met were all friendly.

"Good "

4
User 31/08/2018

We'd stayed there for a night and it was a good hotel. Clean, comfortable, nice. The staff is friendly and smiley but everything costs, it's already expensive so why not include breakfast or transfer? Location is also ok

"Excellent food and great service"

5
User 25/08/2018

Great food and good ambiance. Lovely friendly staff. And quite reasonable for the class of the hotel. Good wine selection and pudding was really nice. A great place to stay as well. Walking distance from most attractions..

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Suneet M, Thank you for having chosen our hotel and for sharing your experience! We were all happy to read you had a nice stay and we exceeded your expectations. We really hope to see you soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"great location for exploring Rome"

5
Joan P, Beaver County 23/08/2018

Great value close to train station. Everything you need and friendly staff. Breakfast was great variety and great value for Rome. Walking distance to many locations and staff are very helpful with directions.

"Tour stay"

5
patbwh, Albuquerque, New Mexico 16/08/2018

Since we were on a tour we did not do any research. We were surprised how nice the hotel was and how convenient to lots of amenities. The train station was nearby but not noisy. The breakfast was superb and found out you had to request Cappuccino if you wanted it at no extra charge, took a while but they were busy. Nice restaurants nearby. Hotel restaurant was very pricey and choices were slightly limited. Bar did not seem to be able to handle very many people unless you sat on the roof top deck which was very nice, but while we were there it rained or was very very hot. I would stay there again and recommend this hotel to friends and family

"Nice Hotel"

4
User 15/08/2018

We enjoyed our stay here. Breakfast was surprisingly a lot better than other hotels. The staff is very friendly. The only issue was there was left over food in the mini refrigerator maybe from the previous guests. No big deal but it just almost spilled when we opened the door. They provide a free mobile phone you can use during your stay which would be useful to navigate your visit. Would stay here again if ever.

"great location"

5
arbsnoble, Makati, Philippines 15/08/2018

Best Western Plus Hotel Universo is a four star hotel situated very close to Termini Station. The hotel is close to the Opera House and to some important buildings such as the Ministry of Interior, the Baracchini Palace in Via XX Settembre, the Treasury and the Ministry of Agriculture. i still wonder why there are two lavatories in the bathroom.

"A few nights in Rome"

5
mammy2jadhn, El Cajon, California 12/08/2018

We stayed at this hotel for a couple of nights prior to departing Italy. It's location was accessible to the train station, buses and metro. We liked the fact that there were many dining options close by. The hotel was clean and modern, the staff was friendly and helpful...we were able to order a car to drive us to airport which was reasonably priced. I would recommend this hotel

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear mammy2jadhn, Thank you for having chosen our hotel and for sharing your experience online. We were all happy to read you had a nice stay and we exceeded your expectations! We really hope to see you soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Rome"

4
User 12/08/2018

Great hotel close to everything. Check in was easy Railway station 2 blocks away All the sites within 30 minutes walk Hotel was quiet with a great breakfast Only negative was the shower was a little small. I would recommend this hotel

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear James H, Thank you for taking the time to write this review. We were glad to know that your stay in our hotel has been pleasant and comfortable! Enjoying also our location, well linked with all the public transports and to the most important touristic attractions. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Best Western hotel Universo"

4
User 09/08/2018

Very nice hotel close to Termini station, and the metro, and hop off bus lines. Really good breakfast and clean rooms. Bank ATM in hotel lobby. Free phone in room allows you to make both international and local calls for free, and uses local sights on Google maps to get you there quickly Overall BW hotel Universo met every expectation and I recommended this hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Tom N, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We are glad to read we exceeded your expectations! We're also pleased for your appreciation regarding our Manet cell phone service, which it's definitely a great help to move around this amazing city. It would be a pleasure to serve you once again! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Hidden gem!"

5
travellingsadie, Phoenix, Arizona 07/08/2018

Great location, Beautiful room, friendly service! From the outside you would not know that there is this hidden gem so close to the station, yet far enough to not be too close. The rooms are beautiful, comfortable beds, and the service was super friendly. I recommend it to everyone!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear travellingsadie, We are thankful for your awesome review, and so happy you enjoyed our services, our cozy rooms and our attentive and dedicated Staff! Our hotel location it's definitely stategic to move around the city, as you can also reach the farther turistic sites thanks to the direct connection with the subway and train station, both few steps from our property. We'd love to welcoming you back soon: keep an eye on all the great offers coming up from our official website! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great location"

4
Mike I, Buderim, Queensland, Australia 07/08/2018

A clean and attractive hotel, very well placed to access all major attractions. A minor minus was the lack of an included breakfast as is usually found in the Plus version. However the service was very helpful and friendly. We checked in early after a long flight and there was no hesitation in storing our bags while we waited for our room. Walking distance to bus and rail station. Handy to numerous restaurants. Well recommended

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Mike I, First of all we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Comfortable, friendly hotel, ideally located for a perfect stay in Rome"

5
dave06062018, Venice, Italy 05/08/2018

We were not in the best of moods following a 4hr flight delay, therefore missing the last Express train into the city, then, on top of the 69 euro taxi fare, scammed a further 40 euro by this taxi, which although at the airport, apparently wasn't a registered one... BE WARNED...he swapped the 50 we gave him for a 10, then said we need to pay the extra 40. So, really nice from the moment we arrived @ 2 am, to receive a friendly greeting from the night reception. During our 4 night stay we were always greeted and aknowledged by the reception, dining staff and housekeeping. The rooms may have been on the smaller side, wardrobe a bit useless for 2 people and small safe but were cool, and immaculate, pluses out-weighing the minuses. Buffett Breakfast had a good choice for all tastes, extra hot & cold drinks available in the sitting area. The hotel itself is ideally situated near the Termini if you do catch the express in from the airport, great for walking to most of the main tourist spots and amongst lovely eateries if not eating at the hotel. Would recommend and stay again if returning to Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear dave06062018, Thank you for taking the time to write this review! We're so glad in reading that, despite bad inconvenience you had during your trip to Rome, you've recognized and valued the service provided by our Staff, enjoying your stay here in our property. We will definitely share your kind words with the entire hotel Team, as we're sure they will be equally pleased to know their efforts have been noticed and appreciated. We look forward to welcoming you back soon, maybe in providing you also a private transfer service from/to airport! :) (available on request to universo@rhr.it). With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Comfortable Hotel perfect for visiting Rome"

5
Keith A, Sheffield, United Kingdom 30/07/2018

We stayed here for two nights as part of a group The hotel is within easy walking distance of Termini Station, the Collosseum and the Forum. The room was comfortable and spacious with modern furnishings. There is only one power point, independent of the main room power supply so can be left on to charge devices when out of the room. There was a good choice of food for breakfast although at a busy time the dining room could be crowded.

"Excellent Hotel - Best Hotel I have ever stayed in Italy!"

5
User 30/07/2018

Book on Best Western Website (Highly Recommended) There was an option to pay a little bit more for Breakfast and Dinner. I went for it. The Breakfast was impeccably displayed (and on time) and Dinner was a 3 course meal! (All included in our booking) This was more affordable than going out to eat. Cappuccinos are only 2 euros, outside were 3.5 euros. The rooms are modern and very Clean. Free Luggage Storage. Air Conditioning!!!! Free WiFi and easy access! Staff was super Nice and Friendly! My Experience here was great!

"Clean and Convenient hotel overwhelmed with Tour Group"

4
GintamaZ, California 29/07/2018

I didn't realize this is a designated tour group hotel . Hotels are often packed with tourist from all over. Tour bus station outside the hotel day and night picking up and dropping off tour groups. Being individual traveler, one might feel a little suffocated with the mobs of tourist. If you take the breakfast options, you are met with room full of tour groups of tourists. Rooms are clean and modern. Rooms have thin walls, so noises from late night tourist return can easily be heard. Location of hotel is convenient, as it is within 8 to 10 minutes walk from Roma Termini.

"Multiple bathroom issues"

1
User 27/07/2018

This is the most unpleasant hotel stay i have ever experienced at best western plus universo in Rome. Dirty brownish shower and sink waters + bath water spilling in the bathroom. I complained multiple times during my 3 day stay (room 436) to the hotel reception. They promised each time that they will fix the problem BUT NOTHING WAS DONE. Some of the pictures i am sharing are from 5 mns ago. I am leaving tomorrow morning The hotel and Rome with the biggest disappointment. I do not recommend this hotel for the lack of customer service for a basic bathroom comfort.

Management_Roscioli, Responsabile relazioni pubbliche at Best Western Plus Hotel Universo, responded to this review
Dear Larbi A. We do apologize about the problem occurred during your stay in our hotel, unfortunately we are not be able to alleviate your inconvenience. The brown water coming from the tap water has been due to the restart of the hot water system, following at temporary fault of the system. When our front desk staff knew about this problem, promptly called the maintenance staff, but they unfortunately advise you that to solve this kind of problem, was necessary to change the seal, at the moment not available, and set the room out of order. We are also sorry about the attitude of our front desk staff, who didn't follow the indication of the maintenance staff, this attitude could prevent your discomfort, also becouse we have not be able to give the right attention to you, attention that normally we use to give to all our guest. Roberta Cristiano Guest Relation BW Hotel Universo

"Good short break great location"

4
Paul C, Las Vegas 24/07/2018

Booked 2 rooms for 2 couples for a 4 night break .Ideal location for transportation and local restuarants were good. Good breakfast, restuarant and bar staff at hotel were excellent, pity the house keeping was poor especially for a 4 star. Always things missing after room was made up. Customer services asked if we had any problems, we told them about similar problems on both rooms and nothing changed apart from our rooms now not being made up until 4 pm

"Worst suite experience so far in a Best Western Hotel"

2
Robin P, Maputo, Mozambique 24/07/2018

The toilet was awful. I have never been to a 4 star hotel bathroom quite this dirty in my life. The smell was awful, it smelled of rotten water under the space that they have made to house the wooden floor mat. It was quite shooking to me to see the shampoo dispenser fixed to the wall with painters tape in a Suite! Fridge was not working The staff was very kind and helpful but I have never seen a room this dirty in my life. I would have never expected to see shuch filth in a 4 star suite. This is a hotel I will never go to again and I advise everyone not to go there as well if you value cleanliness.

Management_Roscioli, Responsabile relazioni pubbliche at Best Western Plus Hotel Universo, responded to this review
Dear Mr Paradisi, We deeply apologize for discomfort you have suffered during your stay with us. We are sorry that room you had didn't exceed your expectations with fridge, shower, bed... But at same time we are so pleased to read your positive comments about the attitude of the staff and his service. We are deeply sorry that during your long stay with us we did not come to know about the inconvenience occurred in your room, we could help you changing with another room more comfortable for you. Our property is equipped with different types of room and our staff would have been happy to do it. As soon as we received your report we checked properly what occurred; the wooden tatami from which the bad smell came has been replaced. Inorder to allow you to get in the room early in the morning (10.00 am), the staff of mantenience have fixed the soap dish holder with silicon covering it with tape. It was removed the next day by our cleaning staff. The fridge worked, probably it was not as cold as you expected. According to the loyalty program established by Best Western Company we regret to let you know that reservation made by booking.com cannot earn points. In conclusion, probably we lacked the right communication… changing the room would have allowed you to have an enjoyable holiday and it would have allowed us to leave you a good impression. We look forward to welcome you back in near future! Best regards Roberta Cristiano Guest Relation BW Plus Hotel Universo

"Good value for money hotel"

4
yiannos973, Limassol, Cyprus 23/07/2018

We are a family of 4,we stayed for 3 days after we completed our Mediterranean cruise.The staff at reception were helpful and welcoming,the check in was fast and efficient.The hotel is located only 3-4 minutes on foot from Termini station,you can reach trevi fountain /Spanish steps in 3 metro stops.Trevi fountain/piazza venezia is about 25 minutes on foot and taxi costs about 6-7 euros.In the area around you can find good restaurants/cafes good value for money.Family room was nice,very comfortable ,clean and big enough.The breakfast was average but cost only 5 euro p.p. Good value for money in Rome.

"A great Hotel in a great location"

5
User 23/07/2018

we stayed here for 2 nights and booked 2 rooms . the hotel is located very close to metro station and rome termini station(all within walking distance). This saved us a lot of time and gave us the flexibility to visit numerous places. there are numerous shops and eateries nearby. As we are from india, 2 very good indian restaurants are also near by (one near metro station and one at a distance of 800 mtr). regarding the hotel, the rooms were excellent , spacious clean . buffet was great. stay was very comfortable for the price we paid. given a chance , i would definitley come back for this hotel.

"perfect hotel- friendly staff, beautiful rooms! great place!"

5
jroc930, Sudbury, Canada 20/07/2018

We stayed for two nights with our two boys who had their own room. Rooms were large and spotless. bathrooms were beautiful! Our room had a huge balcony with chairs and loungers overlooking the city. The staff was absolutely incredible! Extremely friendly, welcoming, and helpful! They assisted us with transportation to the airport and offered complimentary breakfast which was terrific- eggs, bacon, pancakes, etc., etc., we will be back! I would recommend this hotel to anyone!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jroc930, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were so pleased to read your positive comments about your experience at our hotel! This is the result of our strong efforts, made to keep the quality always high. We're especially pleased that you enjoyed the service provided by our Staff! Perhaps is the most important and lasting memory of an hotel. We look forward to welcome you back in near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Amazing Hotel ??????????"

5
User 18/07/2018

EXCELLENT!!!! I cannot fault this hotel in any way. The rooms were very clean, modern & a good size. My two daughters had a suite which was on two floors with an amazing balcony. We are very fussy, but could not find anything wrong with our rooms. Nothing was a problem for the staff, who were always happy & very helpful, from the receptionists, cleaners, restaurant staff & bell boy. My elderly mother, who was with us, became ill whilst away and they always enquired about her. She has mobility problems & access all over the hotel was amazing with plenty of room for her wheelchair. The breakfast was amazing, not just a cold continental breakfast. They offered plenty of bacon & scrambled eggs, fresh fruit & pasties with plenty of choice. The location was very central with some lovely little restaurants. I would highly recommend this hotel & will definitely stay here again without hesitation. Thank you, Best Western Plus Hotel Universo.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jacqueline c, Greetings from Best Western Plus Hotel Universo! We wish to express our gratitude for taking your time to share your feelings. There is nothing we can add to your wonderful review and we just say that we would be more than happy to welcome you back on your next trip to Rome! Thank you for praising the room quality, our cleanliness, the very good breakfast and our attentive and helpful Staff. We look forward to having you back! Keep an eye on all the great offers coming up from our official website. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Lovely hotel"

5
CK2095, County Dublin, Ireland 16/07/2018

Myself, my mum and my sister recently stayed in this hotel for 4 nights and I can not fault it. The rooms were very clean and the beds very comfortable. The staff at the reception are a credit to the hotel always smiling (especially the tall young man) and were all extremely helpful and welcoming. It is a great location only a 2 minute walk from the main train and metro station where you can reach the Trevi fountain in 2 stops and the Spanish steps in 3. Otherwise it's only approx 8 euro in a taxi to the Trevi. The restaurants surrounding the hotel are also fantastic and extremely good value compared to the prices you will pay closer to the touristy areas. Overall it was a lovely stay and I would recommend to anyone visiting rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear CK2095, Greetings from Rome! We wish to express our gratitude for choosing Best Western Plus Hotel Universo for your recent stay and for taking your time to share your feelings. It is always a pleasure to receive a positive feedback and we are happy to know that you lived such a pleasant experience with us! Your comment represent a source of great motivation as we do really care about all of our guests, aiming to make their stay unique and unforgettable. We really hope to see you soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Excellent stay"

5
leanne90112, London, United Kingdom 12/07/2018

Myself and my husband stayed here for 3 nights, we were welcomed by the hotel staff on arrival who were very friendly and helpful, breakfast was excellent value at €5 euros per person per day, our room was lovely and comfortable, the location was fantastic, we couldn't fault it in anyway. I would recommend this hotel to anyone we had the best trip.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear leanne90112, We wish to thank you for spending nice words to describe your experience in Rome at Best Western Plus Hotel Universo. We are happy to know that you lived such a pleasant experience with us! What makes for a great stay are all the ingredients such a comfortable room, useful services, great hospitality and excellent location. We are pleased that you enjoyed it all! Thanks for praising the Staff, they all thank you and would love to welcome you back! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Good hotel"

5
aysheeee, Australia 12/07/2018

Hotel is clean, rooms are spacious. Staff are friendly and helpful. The restaurant at the hotel is below average wouldn't really recommend having a meal there the food was bland plain and overpriced would definitely recommend eating out Location and taxis located roughly 30 mins from the Trevi fountain walking distance that is. 25 mins walk from coliseum. The Vatican is a bit further away and would need to get a taxi however would recommend getting into a taxi off the street that turns the meter on as it will cost less - we made the mistake of taking a taxi from the front of the hotel which charged a fixed fee of 32 euros which in fact should have only been roughly 22 euros as we caught a taxi back to the hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear aysheeee, Thank you for choosing Best Western Plus Hotel Universo, and for sharing with us your experience. We are really happy to know you enjoyed your stay in our hotel! We certainly are very well located, as you can reach all Rome's attractions thanks to several buses and to the subway, both few steps from our property. We look forward to seeing you again soon! Take a look at our official website for promos that you might be interested in. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Overnight stay before flying home"

4
Linda C, New Orleans, Louisiana 10/07/2018

Stayed here one night only due to departure from Cruise line. Check in were mostly male and not friendly. Room is quite modern with an upstairs loft and downstairs twin bed for my teen. They do hold your luggage for free. You can book tours and call for transportation to airport as there is a set fee to transport guests to airport as city sets it!

"AMAZING staff & AMAZING hotel"

5
User 10/07/2018

I am writing this review because I was amazed by the kind and hard working staff. We started our holiday not at this hotel but at another. When we checked in at the other hotel Friday night at 10.30pm there was wall paper hanging off the walls, mould everywhere and to my surprise there was also bugs right theough the room I was in absolute shock.. Myself, my younger sister, mum and grandma who is 90 decided we had to leave. I went online and found the Best Western and at 12am ran through the doors telling them we needed two rooms as soon as possible. They booked us in to come back the following day when there was spare rooms. They were so caring and shocked at the pictures I showed them from where we were staying. (Which we had been recommended by our travel agent) We checked in the following day and my grandma fell very ill. If we had not got to this hotel when we did I fear my grandma would not of got the urgent care and help she so desperately needed. The reception staff called the doctor they had recommended who came and was brilliant. They also sorted out the taxis and everything we needed to get her and us to and from the hospital as quick as was possible. When we came back from hospital they said anything you need we will get. We called down to reception for a blood pressure machine and it was at our door with in 30 seconds. Lifts everywhere perfect for my gran who was in a wheel chair who was too weak to walk. Everytime me and my sister went down to the lobby they would ask how my gran was doing. The rooms are also to a very high standard, beautiful and clean. We had the suite on two levels with a huge balcony that was gorgeous. We asked at the front desk if we could extend our check out time from 11am to 7pm as we had a late flight they said no problem at all. The most amazing hotel so kind and considerate to our awful circumstances. I would recommend this hotel to everyone!!! Thank you for everything. We can't put into works how amazing you all were.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear VMEC93, It's also on behalf of the whole Staff that I thank you for your time to share your feelings, and for this wonderful review! We love taking care of our guests as we do not only take in consideration the quality of our services and facilities, but also the professionalism of the Staff and, most of all, the helpfulness towards the clients, which perhaps represent the most important and lasting memory of an hotel. We're so happy in reading we've been able to transmit to you our belief! Has been a real pleasure to host you. We look forward to welcoming you back in the near future: keep an eye on all the great offers coming up from our official website! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Very Good Hotel Near Termini"

4
indranilsheetal, Chandigarh, India 10/07/2018

We stayed for 4 nights and selected the Junior Suite as we were 3 including our child. All attractions in Rome are close by, the termini was very close and that helped us to visit Naples one of the days during our stay. The breakfast was very good with good spread. Overall we were happy with the selection of this hotel. Indranil Mukherjee

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear indranilsheetal, Thank you so much for your kind review! We were glad to know that your stay in our hotel has been pleasant and comfortable. What makes for a great experience are all the ingredients such a comfortable room, useful services, great hospitality and excellent location. We are pleased that you enjoyed it all! We look forward to welcoming you back in the near future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"This is a great place, close to Termini"

4
TheWorld123456789, Montreal, Canada 04/07/2018

We booked this hotel , for its proximity to Termini . Didn't think much of it , we only stayed two nights and wanted to do some sightseeing and being able to be close to everything and it was great. Staff really helpful, even with information about our car rental, they helped us with directions , etc. One cool feature that we have never seen in any other hotel in Europe or North America is the hotel allocates a cel phone in every room for personal use. We were able to google and have maps open all the time and we never got lost around Rome. That was great!! we didn't have to use our data plans, or we used the hotel cel phone to do restaurant reservations or make local phone calls. Thanks to everyone!! we were very pleased with the service as we were in a budget and this hotel surpassed our expectations. Good value for the money in Rome

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear TheWorld123456789, Thank you for the precious time to share such a lovely feeling about your stay at our Best Western Plus Hotel Universo. We are just delighted to know that you appreciated our great services further making your stay such a memorable one! Enjoying our handy and superbe Manet cellphone service which, along with central hotel location, make your stay unique and comfy. It's a big pleasure for us to know you've been fully satisfied of your stay, and we look forward to welcoming you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Tour leader"

5
montanatours, Reading, PA 03/07/2018

In the last thirty years, I have brought over 20 groups to Rome. Without question, this hotel exceeded my expectations. The rooms were spotless, the AC worked exceptionally well, and the entire hotel staff (cleaning, front desk, bar, and dining room. If particular note, the waiters in the main dining room (Mohamed and Marco) went out of their way for my clients particular dietary needs...every request was answered with alacrity and a smile...they were certainly the consummate example of professional Italian waiters. If you want an enjoyable Roman vacation, look no further than the Best Western Universo.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear montanatours, It's so flattering for us to read your wonderful review! We would like to thank you for underlining the passion and helpfulness of our Staff, always at our guests'disposal in order to turn every stay into an unforgettable experience in the Eternal City. We will share your compliments with our colleagues Mohamed and Marco, which surely will please them very much! We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Room with a large balcony"

4
Kunihiko Y, Budapest 29/06/2018

We stayed in a room on the 7 th floor. It seems that some rooms have a large balcony, and our room was also with a large balcony, it was very good. In the night, I could cool down my hot and sunburned body lying on the chair, getting cool wind, after a city walking of a whole day.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Kunihiko Y, Thank you for choosing Best Western Plus Hotel Universo for your recent stay and for taking your time to share your kind opinion. Our property is equipped with different types of room, some of them with balcony and located on the highest floors. We're glad you've appreciate your accommodation, including our cozy and large balcony which pampers our guests after a day sightseeing in this fantastic and sunny city. We look forward to welcoming you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Very Happy"

4
Bethwyn2015, Perth, Australia 29/06/2018

Arrived early in the morning and found we were able to have access to our rooms straight away. Bonus! Nice room, king size bed, clean, no complaints. Breakfast at 5 Euros was cheap and a nice buffet selection. Plenty of cafes in the streets near the hotel to eat all other meals at. Location was very close to the Terminii Train station, although we didn't use it, but also one street away from the Hop On Hop Bus which made life very easy for us wanting to see as much as we could in the 2 days there. Booked a car to the airport using the service offered by the hotel and found it to be slightly cheaper than what was offered elsewhere.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Bethwyn2015, Greetings from Best Western Plus Hotel Universo! We are very happy to know that everything was to your liking and you enjoyed your stay at our hotel. It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Comfy bed"

4
Radelaide_kris, Adelaide, Australia 28/06/2018

Myself and my partner both have back pain issues and were pleasantly surprised by the comfy bed! This was really important for us to be able to sleep comfortably. Air conditioning worked well. The location of the hotel is good. Only a 5 minute walk from termini station.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Radelaide_kris, Thank you for chosen Best Western Plus Hotel Universo for your recent stay and for taking your time to share your feelings. We're glad you appreciated our services, particularly the amazing comfort of our mattresses! All of our mattresses as well as our pillows are in memory foam, which has the goal to make your back at night perfectly straight. You will sleep in a much more natural position, which will allow you to rest your legs, abdomen and neck, thus giving you an healthy and restful sleep. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Perfect "

5
dymoDublin, Dublin 22/06/2018

The hotel is in perfect location the room was very comfortable air conditioning was life saver would definitely stay again close to train station everything was in walking distance people were so friendly weather was amazing city is a site to see

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear dymoDublin, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Rome stay before the Cruise"

3
WJDMSP, Minneapolis 12/06/2018

We stayed 4 night prior to our cruise. I have mixed reviews of this hotel, only because of my interaction with the front desk personnel. When we checked in it was very matter of fact, no smile, no welcome, no information, nothing, just here is your room key. We were in a family room with a king and two twin beds. The room was large compared to Europe standards. The room and bathroom were very nice. We had breakfast three mornings there because it was to be included in our stay. The breakfast was very nice and there was enough choices for everyone, both hot and cold items. The hotel gives you a phone to use during your stay, it worked very well for us navigating the city. The hotel location is very close to Termini station which we used several times. My only disappointment was the front deck staff both at check in and checkout. We were told by our travel agent that breakfast was included, the hotel staff said it wasn't. My travel agent called and had delta vacations confirm with the hotel that it was in fact included. When we checkout out they said again it was not included, when I told the person that delta confirmed directly with him, he said well I was wrong. After some discussion they decided to not charge us, but it was an unpleasant conversation.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear WJDMSP, We really appreciate your sincere recognition for our services and for our structure. We regret to learn that a lack of communication regarding the breakfast service has generated such a misunderstanding: kindly accept our apologies for not having managed the situation in order to avoid this unpleasant feeling. We will evaluate with our Reception Staff what happened, especially about Reception's communication, which represent one of the elements we constantly focus our attention on, and for which we usually receive wide consent from our clientele. Thank you very much for your precious suggestions! We hope, that during your next visit in Rome, we can welcome you once again at our hotel, to prove that we are really passionate about guest service. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Good location "

4
Aishling B, Dublin, Ireland 12/06/2018

I stayed her for three night at the start of June. The positive are : - great location - clean hotel - friendly staff - adequate breakfast The negatives are the Hotel can be quite crowded with bus loads of tourists coming and going and there is only one lift which means you can often be left waiting for awhile. However overall a very enjoyable stay and I would definitely stay here again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Aishling B, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We were pleased to note your compliments on the overall services of the hotel, which we will not miss to share with our Team. We would take this opportunity to inform you that our property has two big lifts but, as you have noticed, hosting an important number of tourists of every nationality everyday some inconvenience beyond our control might happen, unfortunately. In the meantime, please be assured that we will make every effort to pay attention to more details, and thank you for your feedback! It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great hotel and awesome location!"

4
anonymousF7864HT, Boston, Massachusetts 04/06/2018

This hotel is in an awesome location! We were a little nervous at first because we heard mixed stories about the Termini Station area, but we felt very safe. It is in walking distance (15-20 minutes) to a lot of great neighborhoods with restaurants. If you need to catch the train or the bus, the hotel is 2-3 mins from the stations. It was very convenient especially since it was raining while we were there! We also really enjoyed the cell phone that came with the room as we were able to use it during our trip and save on our own data. Rooms were clean and the staff was very nice. We only had breakfast on day and it was ok, nothing special but it's cheap and works if you're in a rush!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear anonymousF7864HT, Thank you for choosing Best Western Plus Hotel Universo and for sharing your experience with us. It's a big pleasure for us to know you've been fully satisfied of your stay! We are glad you appreciated hotel location, as infact it's truly strategically important as you can reach all Rome's attractions: we're few steps to the Railway Station, very close to the subway, and also to the bus terminal in piazza dei Cinquecento (just 400 mt. distance!), which let you take in every part of the Eternal City. Furthermore our amazing Manet cellphone service definitely helps a lot to move easily! :) We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great Hotel"

4
User 01/06/2018

The hotel was in a great location nearby the train station, metro/bus station, eateries, shopping, etc. The room was very nice (modern), spacious and a great value for the rate. The staff was very helpful in assisting with tours and airport transfers. The great thing about this hotel is that it came with a cellphone in the room. Once charged, I used it a lot for the maps when I went around the city. It is also helpful in that you could make local calls and had other options, such as, to call a doctor, call a room at the hotel, etc. Very convenient and I would stay at other hotels if they offered this service.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Catherine A, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. It is always a pleasure to receive a positive feedback and we are happy to know that you lived such a pleasant experience with us! Enjoying our handy and superbe Manet cellphone service, and also our location well linked with all the public transports and to the most important touristic attractions. Your comment represent a source of great motivation as we do really care about all of our guests, aiming to make their stay unique and unforgettable. We really hope to see you soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great hotel"

4
wendyb1968, york 31/05/2018

We chose this hotels for its location. We wanted to be near the train station and near the theatre as we were seeing a concert there. There's many hotels in this area, we used Jet2 City breaks to book this one and the flight from Leeds. The flight was quick, 2 1/2 hours, and we found the bus station at the airport easily. The next bus leaving for Rome was a Terravision bus, 7€ per person one way. It only took about 40 minutes to get to the drop off at the train station, then a 10 minute walk to the Universo. Check in was quick although not that friendly. Our room was small, but modern and clean, a big bed, nice bathroom. There was no view, just overlooking a scruffy area in the middle of the hotel, with other rooms facing us. Didn't bother me though as it was quiet. The wardrobe in the room was small and no drawers, only shelves. More for a short trip, but we were there 4 nights so our clothes were a bit squashed! Breakfast was available at the hotel, for 5€ per person per day, it can be added to your bill. Each morning we were greeted by Monica who is the most friendly person we came across in the hotel ( and Rome!) and deserves recognition. The breakfast was adequate, and for such a good price you can't go wrong. Ask the waiters for a cappuccino, worth paying the money just for one of those! We had a couple of drinks at the bar when returning from our adventures in an afternoon and found them to be reasonably priced. We were due to leave early on our departure day, so we paid our bill the night before. The shock was the tourist tax. We knew there was a tax to pay, but it was €6 per person per night! The most expensive anywhere in the Mediterranean! I know it's not the hotels fault, but be aware! All in all, a decent hotel, reasonably priced and in a good location.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear wendyb1968, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about our facilities and services. We were glad to note your compliments on the overall services of the hotel, which we will not miss to share with our Team, particularly with Monica! I'm sure she will be equally pleased to know her efforts have been noticed and appreciated. In the meantime, we have taken note of the areas where we could improve and thank you for this constructive feedback: rest assured that we will definitely take them into consideration. Concerning the city tax, I perfectly understand your disappointment: a Overnight Accommodation Tax is imposed in Rome from 01.01.2011. The amount of the above fee for 4 star hotels is Euro 6.00 per person, per night, for a maximum of 10 nights stay and will be collected by the hotel Reception upon departure. As you already have well precised, the above tax is totally due to the City Council (Comune di Roma) therefore it's not a charge for hotel services. It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great location! "

4
User 31/05/2018

Lovely modern room, great shower. Excellent location surrounded by a choice of restaurants and bus/train station. Also very near stop for Citysightseeing (Red) Hop On Hop Off Bus. Nice breakfast selection.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Denise M, Thank you for having chosen us and for sharing with other travellers your kind opinion about our facilities and services. We were all happy to read you had a pleasant stay! We are especially glad you appreciated hotel location, as infact it's truly strategically important as you can reach all Rome's attractions thanks to the subway (located very close to our property) and to the bus terminal in piazza dei Cinquecento (just 400 mt. distance!) that take you in every part of the Eternal City. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Family suite stay for 4"

5
bobsV2461PL, Keller, Texas 29/05/2018

Welcomed and checked in fairly quickly. Our rate didn't include breakfast but it was available for €5/person. Elevators are small but fast. Had family suite for 4 on 6th floor. Room had king and 2 twin beds. Bathroom was large with small shower stall. AC worked well. Room was large and beds very comfortable. We had breakfast both mornings and throughly enjoyed it. Many, many choices of fruits and fruit juices, cold cereal, pancakes, pastries, scrambled eggs, omelette, water, coffee and teas. Staff was helpful and polite. Hotel is short walk from Rome Terminal Station.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear bobsV2461PL, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We are glad to read that we exceeded your expectations! We love taking care of our guests, working hard day by day to give top quality service with a touch of real Italian style which cannot be standardized, which make your stay an unforgettable experience in the Eternal City. :) We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great location - perfect for our needs"

4
Gazza346, Birmingham, United Kingdom 22/05/2018

We stayed here for 6 nights with the intention of cramming in as much sight seeing as possible during our stay. The location is the big winner here. You can get a train from the airport to the main Termini station which is a short 5 minute walk to the hotel. You can then walk to the Colosseum in 20 mins and even the Vatican in about 30-40 mins if you're feeling energetic. We did not use the Metro. Ubers are slightly more expensive than UK but you get luxury! There are so many restaurants down the side streets around the hotel, it's difficult to recommend one but "est! est! est!" around the corner (Rome's oldest Pizzeria) is simply sublime. As for the hotel itself - The general aesthetic and atmosphere is one of elegance and comfort. The rooms are small but large enough to suit your needs (6 out of 10 on the cat swinging scale) with a decent size bathroom and adequate storage. The bed was comfy and large enough but clearly two singles pushed together (although you can barely tell). Cleanliness and amenities in the room are good. Bathroom was decent with a good powerful shower. Only down side really was the lack of power points. None by the bed and two in the corner. There is a USB socket though. Communal areas are nicely decorated and perfect for a cocktail after a long day of walking. I didn't try the food but it looked pretty good. Overall - the hotel complimented a wonderful trip to this wonderful city. Top Tips: - The main lobby lift is always busy and sometimes takes a while to arrive. There are a few more lifts to the back which go unnoticed. - When booking tickets for the Colosseum/Forum, head to the Forum and buy a ticket which covers both (as queues here are quite small). Do the forum and then return to do the Colosseum bright and early the next day (tickets valid for 2 consecutive days) and you'll avoid ALL the queues.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Gazza346, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time spent with us! We look forward to welcome you back in near future! With oyur warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great location, front desk staff aren't friendly"

4
Mich&Cam, Toronto, Ontario 16/05/2018

We stayed at this hotel for 4 nights before our Mediterranean cruise. We flew into Roma Fiumicino Airport, and took the train to Roma Termini, approx. 20 minute ride. It was a quick 10 minute walk to Best Western Plus Hotel Universo from the train station. This hotel is in such a great location!!! We literally walked everywhere from our hotel - Colosseum, Trevi Fountain, Pantheon, Spanish Steps, Piazza Navona, etc. I read a bunch of reviews about the noise - which we never experienced but we were on the 6th floor. The air conditioning worked but we hardly used it, and opted to leave the windows open. We tried the buffet breakfast once and it was pretty good. For $5 euros, it's a great price and had lots of options from cereals, to deli meats and cheeses, eggs, etc. Keep in mind that the buffet is only until a certain time (I think 10 am) and after that, they take everything away. We were there closer to the end, but had ample time to grab food. However, we did see one couple come 10 minutes before the end of brunch and the wait staff did not hesitate to clean and put everything away - which I thought was a bit rude considering people just came in. The cleaning staff were very friendly and we always came back to a clean room at the end of the day. We had a family room, consisting of a king bed and 2 twins. It had a great view and there was ample space. The staff managing the front desk were not friendly or welcoming the whole time we were there (except for the intern - she always had a smile). Upon arrival, we literally waited a good 10 minutes until we were serviced and they hardly cracked a smile! There did not seem to be a system in place because other guests went directly to the counter, without waiting in line to be serviced. It was disappointing especially because we were tired and just wanted to check in.

"Location, Friendly staff, Clean room"

5
jpyjs9962, Tokyo, Japan 16/05/2018

Stayed 4 night with my husband. The location is 3mins distance from the Termini station. Very easy to find and close to everything you wanna visit in Rome. The front desk staff Marco was a super nice and kind guy. Room was very modern and clean.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jpyjs9962, Thank you so much for your review! We're really grateful for these kind words. It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. We will share your compliments with our colleague Marco, which surely will please him very much! We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Excellent Location, Exceptional Service, Large, Comfortable Room"

5
spqr1903, Arlington, VA, United States 15/05/2018

As on our previous stay at the Hotel Universo in September, 2017, my wife and I were fortunately greeted upon arrival at the front desk by Marco S. This time as then, Marco displayed a polish, charm and warmth that proves he is in the right business -- good for the hotel, good for the guest! He is a true "hospitality all-star" who deserves special recognition. As a result of Marco's good work and my status as a Best Western preferred member, we again stayed in a larger-than-normal, very comfortable room -- in this case a bi-level junior suite. The hotel is in a fine location to explore central Rome on foot -- the Teatro dell'Opera, the Piazza Barberini, the Vittoriale and more. We especially appreciate that it is a very easy walk from the Termini train station, but by no means on an overly-commercial "train station" kind of street. We hope to enjoy another stay there next year!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear spqr1903, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were all happy to read you had a nice stay and we exceeded your expectations even this time! Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleague Marco, which surely will please him very much. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great staff and customer support"

5
Jim J, Highlands Ranch, United States 10/05/2018

We checked in a day early for a tour start. It was beginning of April so AC was not on and our room had a sun exposure and was very warm (like 85 F). Staff moved us to a corner room on other side of hotel that had great cross ventilation; must have been 15 degrees cooler

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Jim J, We would like to thank you for taking the time to share with us your experience on TripAdvisor. We are sure that any comment, either positive or negative, from our clients is important for us. After all, we were pleased to read positive comments about the service provided by our Staff in trying to meet your expectations! We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"How hard is it to say hello?"

3
Jules198666, Narre Warren, Australia 08/05/2018

We stayed here as part of our honeymoon for 3 nights early May. We were disappointed right from the start upon arrival when we stood at the reception desk and were ignored for a good 5 minutes. We were told our room was not available as it was 1:50 (fair enough) and waited in the lounge, at the staff's request. We were not informed when the room was ready, instead my husband had to approach the desk at 2:30 to find it was available. Our later dealings with reception were similar, we seemed to be an inconvenience to them. Walking around our floor, we tripped on the carpeted corridor as they suddenly rise and lower without signage. Be careful! We entered our room to have it stinking of smoke despite being on a non-smoking floor. Other than that, the room was very clean, comfortable and of a decent size. We appreciated the tea and coffee as well as the super comfortable bed. Breakfast was lovely with a wide range of food available, comfortable seating and very friendly staff. The use of the Manet phone was a fantastic idea as we would have put good use to the GPS, however Maps did not work once outside the hotel. We must make note of the friendly female intern who organised our check-out at reception, she was friendly and helpful.

"Average"

3
User 30/04/2018

We booked a junior suite. Hotel is in good location and room was nice. However if you book a suite you expect a standard of room for the price, and for €650 for two nights it didn't meet my expectations. Main issue was our bed which was supposedly a large double, but was just two singles, so most of the night we were sinking down the middle of the bed. Other than that had a good stay And maybe I'd recommend reserving a normal room not a suite.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Jonty S, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us. While we are delighted to hear that you enjoyed the great hotel location and our services, it is with regret to learn of the inconvenience that you have encountered during your stay. Kindly accept our sincere apologies that we did not live up to your expectations on this occasion. We would like to take this opportunity to inform you that our Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible: each and everyone of our guests is important to us, and our goal is to make their stay cozy and comfortable, also by assigning another room more suitable to your liking. Don't hesitate to ask them whatever you might desire for your stay! Hoping you'll give us a second chance to welcome you, we look forward to see you! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Happy to stay here"

4
DavidM726, Stoke-on-Trent, United Kingdom 27/04/2018

We were booked in here by a tour and were happy with what we got. The room was a bit cramped for 4-star but adequate. Comfortable bed. As seems to be the way in Italy there was no air conditioning in April even though it reached 25 degrees - and so I refuse to give 5 stars even if there's nowhere better. The window opened enough to let in some air at night and the room was at the back so there was no noise. Good sized bathroom, big shower, bidet. Lots of choice at breakfast and plenty of room to eat it (around 7.30 to 8.30).

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear DavidM726, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us. We are glad to hear that you had a relaxing stay and enjoyed your time in our property! We regret to read that some of our services were not up to your expectations: we would take this opportunity to inform you that aircon is now activated. We are looking forward to welcoming you back here! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Very nice hotel but noisy area at night"

5
GramyTnUSA, Tennessee 26/04/2018

Great room and amenities and breakfast, one block over and ~3 blocks down from the Termini train station. Great for proximity to many food options and train or metro travel, but street below rather noisy during the night.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear GramyTnUSA, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. While we are delighted to hear that you enjoyed the great location and breakfast of the hotel, it is with regret to learn of the inconvenience that you have encountered during your stay. Regarding the noise, our hotel is centrally located and Rome is a big crowded city; we're sorry if you haven't relied on our Reception Staff so to assist you by assigning another room more silent! the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"The location for both rail travel and walking central rome"

3
mouldy, liverpool,england 26/04/2018

It was OK for two nights as part of Great Rail Journeys trip to Puglia. Room was fine- with balcony but awful internal view - Breakfast was good if busy at 6.30! - did not eat in. If staying longer and not needing to be near station I guess there are better options but no complaints at all.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear mouldy, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about us. Please accept our apologies for not having exceeded your expectations. Concerning your note upon the room view, we're sorry if you didn't relied on our Reception Staff to change your accomodation! Client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire. As you have probably noticed, we host everyday an important number of tourists of every nationality: in case our breakfast area it's temporary busy, our Staff it's always available to give you a solution in a matter of 10 minutes maximum; or, if required, we can prepare an handy breakfast box to go, if guests are in hurry. We remain at your complete disposal, please feel free to contact us directly for every query or request you might have. With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Fussy"

3
User 24/04/2018

Good location for walkers. Breakfast minimal. Good linens.Poor storage. Showers leak water onto marble floor & its VERY slippery. Interior of hotel bland. A 2+ star hotel with 4 star price. Would recommend location but upgrade hotel to 4+ star.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear L G, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your personal experience with us. Please accept our apologies if during your stay some of our services were not completely satisfying to you. We would appreciate it if you could provide us with some details about your stay via e-mail to customer.service@rhr.it for our further investigation: this is a four-star Plus hotel and it's part of the Best Western chain, so we have high standards that must be required. We're sorry if you didn't relied on our Reception Staff to change your accomodation! Client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire. With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Disappointed"

3
_ghansom, Rome, Italy 23/04/2018

Nice hotel, friendly, bright and clean. The bar area was nice with lovely staff. We are here for a week and can't swing a cat in the room. Room is no good for 2 people, with a weeks worth of clothes. I am living out of my suitcase. No where to relax and sit while reading or watching tv. Also I have sleep apnea and have to plug machine into bathroom socket, as it is the nearest one. Photos do not reflect the smallness of the room. Would never have booked if I had seen a picture of this room.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear _ghansom, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We regret to read that during your stay some of our services were not completely satisfying to you. Most of all, we're sorry if you haven't relied on our Reception Staff so to assist you by assigning another room more suitable to your liking. We are very sorry about that as infact the hotel reception desk is available 24/7 to ensure to our clientele the best and complete service possible: each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. Let us take this opportunity to inform you that we really appreciate your opinion and we consider them more than useful to continue to offer a quality service. Hoping you'll give us a second chance to welcome you, we look forward to see you! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Superior rooms are lush! "

5
629Hayley, London, United Kingdom 20/04/2018

Had a great few nights stay at this hotel. 2 bathrooms! Great comfy bed. Only minus was it's two beds pushed together and they tended to cause a huge crack down the middle that we would roll into. Be aware all the tv is in Italian and Russian etc so take your iPad etc if you want something to watch. They have a phone that you can use whilst in the city which is really handy for using maps and guides. The breakfast included cake! Total win in my book!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear 629Hayley, First of all we would like to thank you for your good comment about our hotel. We were honored to serve you, client's satisfaction is one of our first aims and we look forward to improve our services more and more. We hope to have you soon as our guest! With our best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Good base for visiting Rome"

4
jacqueline57, Nottingham, United Kingdom 20/04/2018

Nice hotel, friendly, warm and clean. We had a good sized clean room. The bar area was nice with lovely staff. Didn't use restaurant but the breakfast as good It is very well situated do a sightseeing trip to the beautiful Rome

"We toured Rome for 3 days."

4
Warren D, Raymond, Canada 19/04/2018

The Best Western Universo was great. It was a 5 minute walk from the train station. Very handy to tour from--probably 10 restaurants within a 5 minute walk. Very safe area. We did a Red Bus tour and it was 3 minutes from the hotel. The hotel itself was excellent. Very nice room. They served a nice breakfast. The cellphone that they gave us was great. We used it's gps system to walk to several sites-- Trevi Fountain, Spanish Steps and several others and it guided us there and brought us back easily. It also gave us a audio description of the sites as we reached them. I would highly recommend this hotel. Staff were very helpful with our questions.

"The Manet service with the free cell phone was outstanding! Perfect!"

4
User 19/04/2018

Room and service was very good. But in the bath room the plates of wood on the shower floor was not hygienic. Everything else was clean and the room was comfortable and nice. Room service was excellent and the staff was very helpful.

"Perfect for travellers"

5
PeterLacey65, Cape Town Central, South Africa 16/04/2018

We only spent one night here but it was fantastic. They have a mobile phone in the room that you can take with during the day. What a winner. Audio guides, site locations, directions, shopping vouchers, calls.. etc. This was amazing and made our stay perfect. Also in a good location with plenty to do close by. Will definitely return.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear PeterLacey65, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation and by our amenities! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Good location, comfy beds"

4
escape_the_cold, Up North 15/04/2018

We stayed at BW Plus Universo for 1 night upon our arrival in Rome. Location is great - about a 5 walk from the Termini train station. We got to the hotel early in the day (~10:30 am) and although our room was not yet available, the front desk staff offered to store our luggage and provided some recommendations for lunch in the area. Our room was clean with a very comfortable king bed, and a nice patio with a table/chairs and sun lounger. Breakfast was good, with a large selection of food and plenty of seating.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear escape_the_cold, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great hotel and location"

4
sumbalali, Nottingham, United Kingdom 11/04/2018

We stayed in this lovely hotel for 2 nights-5 minutes from Termini station and 25-30 minute walk to all the main sites.-take good walking shoes, streets are hilly and cobbled We caught the airport shuttle bus for 6 Euro per person (you can pay on the bus) and buses run approximately every 20-30 minutes-very convenient, journey time of approx. 1 hour. You catch the bus from outside Terminal 3 Fumicino airport, turn right as you exit the terminal and walk 2 minutes to the bus station, platform 5. Hotel staff very friendly and helpful. Room was clean and beds and pillows very comfortable and all bathroom toiletries and towels supplied. The Manet system on the smartphone the hotel supplies you with is fantastic with all information about tourist sites and eating places and much more with free phone calls internationally! Breakfast (5 Euro per person) is plentiful and a good range. Plenty of local restaurants, a particular excellent one with lovely food was the Trattoria Grotta Amatriciana, just 30 seconds walk from the hotel (turn left from the hotel entrance). A meal for 3 people was 55 Euros including service and was delicious with very friendly staff When visiting Colleseum/Roman Forum/Palantine Hill-you can buy a ticket for 12 Euro per person (free for under 18's with passport ID), which allows you entrance to all 3 sites over a 2 day period. You can buy tickets at the ticket office-we bought the tickets from the Palantine Hill entrance where there are no queues-you need to go pass the Colleseum and Roman Forum ticket queues and walk further along to the Plantine Hill entrance. The 3 site visit takes about 3-4 hours-and there is no food available in the sites, so take pre bought food/packed lunch and plenty of water!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear sumbalali, First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great customer service"

5
TLM_and_B, Naples, Italy 09/04/2018

While we did not stay at this hotel, the staff took the time to contact us concerning our missing suitcase. After returning from a cruise in the nearby port of Civitavecchia one of our suitcases was inadvertently loaded in someone else's car. When the group unloaded their luggage in Rome, they found our suitcase was mixed in with theirs and they turned it in to the very kind staff of Hotel Universo. The hotel contacted us at the phone number listed on our luggage tag the evening we had lost the suitcase. Luckily, we live only an hour away by train and were able to pickup our missing luggage the very next day. Thank you very much for assisting us to retrieve our missing things!

"Superior Rooms are lovely!"

5
barnzey901, Loughton, United Kingdom 09/04/2018

Stayed here for 3 nights in April. Lovely hotel, staff are very courteous and happy to help with anything. I upgraded to a superior double room and it was so comfortable, two bathrooms - great if you're in a rush in the morning. They provide a free smart phone that can be used around the city which has audio tours installed as well as being great for google maps to make navigation so much simpler than reading a paper map. Breakfast had many options from cooked breakfast, salad, cereals and a great selection of pastries (when on holiday!) Location is great - only took us a max of 30 minutes to walk to most tourist attractions around the city. If you're looking for somewhere to eat there's a great little cafe called bar Washington like two doors down. Very friendly and we visited multiple times. No negatives at all for our visit. I was very pleased and it was even better than expected!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear barnzey901, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We are so glad to read that we exceeded your expectations! This is the result of our strong efforts, made to keep the quality always high. We do not only take in consideration our services provided, but also the professionalism of the Staff and the helpfulness towards the clients. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Comfortable Hotel in a good location for all main sights."

4
Dak3931, Newcastle-under-Lyme 09/04/2018

We arrived at the hotel at about 13:20 after the most frantic taxi journey from the airport. We received the warmest of greeting from an English speaking member of staff who apologised that our rooms would not be ready for check-in until 15:00, which was no issue as there was plenty to see in the immediate area. We checked-in at the revised time and found our double rooms to be spacious, clean and the beds very comfortable. We had a bath over shower that was more than adequate. The inclusion of a smart phone as part of the service is something new to me and a great idea that allows free European calls as well as unlimited internet browsing. The hotel is very well located for the bus and train station including the open top hop on hop off bus tours which we used to see all the main sites. The main sights are within walking distance of the hotel. Tip: If you use the tours, don't accept the first price, there is a lot of completion and we managed to get one of our group of 4 to travel fo free. Rome, like many other capital cities is blighted with illegal street sellers who will constantly offer you their wares, irrespective of how many times you say NO. Breakfast was included in our price and the standard and variety of continental breakfast was very good. I loved their coffee and warm milk. The only issue we had was that the air conditioning appeared not to be working and so we slept with the main room window open all night in the ‘Eternal City' so it was quite noisy. We stayed at the hotel for two nights and found the experience very good. The staff were excellent throughout. In hindsight we should have pre-booked the taxi from the airport for both journeys as when we booked the return journey from the hotel we were escorted in a nice Mercedes people carrier which was far more comfortable. The taxi journeys both ways were very memorable white knuckle rides that epitomises the way they drive in Rome. Also be aware that there is a €6 per person per night City Tax payable on departure from the hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Dak3931, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are very happy to know that everything was to your liking and you enjoyed your stay here at our hotel! We will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Conerning your note upon the city tax, we would like to take this opportunity to inform you that Accommodation Tax is imposed in Rome from 01.01.2011. The amount of the above fee for 4 star hotels is Euro 6.00 per person per night, for a maximum of 10 nights stay, and will be collected by the hotel Reception upon departure. Please be aware that the above tax is totally due to the City Council (Comune di Roma) therefore it's not a charge for hotel services. It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Clean, comfortable and good location"

4
Nikki H, Ottawa, Canada 08/04/2018

We arrived from Canada jet lagged and a little cranky so we were very grateful to be able to check in early and easily. The concierge was very friendly. The room itself was a little small and didn't have much of a view, but it was comfortable, clean and modern and we weren't planning in spending a lot of time in the room anyway. The bathroom was roomy and the rainfall shower was great. The location was within walking distance of most attractions and close to both the metro and the train station. Despite us bei able to hear the cleaner in other rooms during the stay, it was quiet at night so we slept well. We brought a bottle of wine to the room one night only to discover there was no corkscrew, but the concierge kindly came up to the room to open our bottle for us. He also showed us a nice rooftop terrace where we could enjoy our wine if we wanted. I'm not sure what the nicer rooms are like but if you don't plan on spending a ton of time in the room, this is a good, safe and comfortable place to stay.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Nikki H, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about us. We are delighted that you enjoyed your stay! Concerning your note upon the room, we take this opportunity to inform you that we boast to have several room's type, some of them very big and comfortable: we're sorry that you didn't relied on our Reception Staff to change your accomodation! Client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire. With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Wonderful hotel near colosseum and train station"

5
hstewart2016, Grand Forks, Canada 31/03/2018

This is a great hotel with a great location. It is within walking distance to the train station and the colosseum. They will even store your luggage for free on the day you leave. They have a wonderfully inexpensive buffet breakfast that has a HUGE selection of food, so fill up in the morning before you head out. Doubles have a shower and triples have a bath. The rooms are a decent size but make sure you specify you want a king bed when you book. Front desk staff are okay but food staff are excellent. Little tourist shops across the street and many restaurants nearby. Post office box 1/2 block away and stamps are available at a little gift shop 2 blocks down. There is even a good gelato shop a block away.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear hstewart2016, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience online. Reading about our guests' satisfaction is always a pleasure for us! We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"A hotel worth staying at"

4
David A, Wakefield, United Kingdom 30/03/2018

We arrived around mid-day and was able to check in immediately, we had been upgraded to a suite free of charge. The location is central to all the popular tourist sites of Rome (only 15 minutes casual walk to the Colosseum). We found the staff very friendly and professional, the food was reasonably priced and the quality was good, our room was clean and well presented the only thing we had an issue with was the lack of coffee and milk left in the room, we had to ask two days in a row for supplies. I would recommend this hotel with to anyone who wanted a central and comfortable base to see the wonderful sites of Rome, as we would go back and stay there ourselves.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear David A, Thank you having chosen Best Western Plus Hotel Universo and for recommending our hotel to other travelers! We were glad to know that your stay in our hotel has been pleasant and comfortable. We were honored to serve you, client's satisfaction is one of our first aims and we look forward to improve our services more and more. We hope to have you soon as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Excellent location"

5
User 21/03/2018

Great room for the price we paid. Our rooms were cleaned along mini fridge stocked everyday. Good selection of breakfast for €5/day and close by to all the tourist attractions. Be prepared to walk in Rome, trains are great but walking is so much better!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Aymun K, First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Relaxing and comfortable"

4
andrewmacd0nald, Aberdeen, United Kingdom 21/03/2018

We ( two couples) stayed here for 3 nights , the staff were always very professional and eager to help. The whole place was very very clean. A great central location for exploring Rome yet quiet at the same time.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear andrewmacd0nald, Thank you for your comment! We really appreciate your kind words and recommendations. Thanks for your compliments for our property as well as our Team: it's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Rugby tour to Rome"

4
jamesjudge1, Glasgow, United Kingdom 21/03/2018

A very comfortable hotel with very good staff. The rooms were all you could wish for although being in Rome for rugby culture food and drink we were only in them briefly! The reception staff were very helpful with information or calling taxis and so on. Breakfast was extensive and good value.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jamesjudge1, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Lovely Modern Hotel, Every hotel should have the Manet system"

4
Gaynor89, Dublin, Ireland 12/03/2018

Lovely bright modern hotel around the corner from termini station so great location too. We booked a superior room on BB and had a balcony, pity it rained and we couldn't enjoy it though, Hotel staff are all very friendly and helpful and the rooms are spotless clean with a big rainfall shower and all amenities you need. The best part is you get a smartphone for FREE called Manet and this is your personal assistant for Rome - We used it all the time. It gives you info for maps, restaurants, bars, helps you book attractions and also you can make international calls for free to name a few things. We would have been lost without it must say, every city hotel should invest in it. The only reason I didnt give the hotel 5* is the breakfast wasn't too good, we ended up eating outside the hotel for breakfast after the first day, not a great selection of hot food and what was there wasn't that nice im afraid to say. Also the maids are so loud outside our room early morning chatting away, we were beside the lift so that's probably why. Would defo return to thsi hotel in a heartbeat would just go room only and ask to be away from the lift. Great stay thanks

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Gaynor89, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about us. While we are delighted to hear that you enjoyed the great location and our services, it is with regret to learn of the inconvenience that you have encountered during your stay; prior to your next visit please let us know your preferences, so we can allocate the perfect room for you! We are grateful for your precious feedback: we are open for your kind suggestions, as we truly believe that from our valued guests' feedback we can benefit the most. Concerning the breakfast, we're sorry if your first impression wasn't the best one; we would like to take this opportunity to inform you that, in case our rich buffet breakfast didn't satisfy our guests, our Staff is always available to propose and cook something different at the moment, in order to meet guest's needs. I hope that, in spite of your mixed experience, we will have the opportunity of welcoming you to our hotel again, to better serve your lodging needs. If I can be of assistance in the future, please don't hesitate to contact me directly at customer.service@rhr.it. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Memorable Stay"

5
User 06/03/2018

I stayed in this hotel with my friends. The hotel is located in the heart of ancient city of Rome, where most of the monuments are at walking distance. And those which are far, you have The Termini station at only 3 minutes walk. Rooms are well equipped to make our stay comfortable. Breakfast is outstanding with vegetarian and gluten free menu. Staff is hard working, cheerful and always ready to help the guests. The most remarkable thing for me that the restaurant provided us with halal foods of our choice. Thanks to all the hotel management especially to Mr. Marco, Mr. Mohammad, Mr. Petric and Mr. Ion for making my stay memorable.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear BadarMuneer, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims. Since the Customer Care is the most important part of our job, I will personally share your compliments with all of my colleagues mentioned by you; I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations Best Western Plus Hotel Universo Roscioli Hotels Group- Rome

"Amazing support by the staff"

5
User 06/03/2018

Excellent support was extended by the staff. I stayed for almost a month, and they really put extra effort to manage my off the routine requirements pertaining food and room service. During the stay I noticed small functions for young students as well as senior citizens. It was really amazing to see the arrangements at these functions. Mr. Marco along with Muhammad, Ion and Patrick ensured an excellent service for the restaurant. The receptionists and the manager frequently cross checked if I needed some service or support. Great trip...

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Maaz H, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your stay! The Management, together with all the employees, works to make every client's holiday a special one to remember. Since the Customer Care is the most important part of our job, I will personally share your compliments with all of my colleagues mentioned by you; I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Receiving feedback like this one it's a great motivating force for us to keep up with the service, so thank you from the bottom of our hearts. We certainly look forward to the opportunity to welcoming you back in the very near future! With our best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Excellent stay in bed hotel"

5
User 06/03/2018

Near main termini station Beautiful location Neat clean rooms and Bathrooms Very cool envoirenment Well behaved and helpful staff In restaurant you find buffet break fast Lunch and dinners have menu to order helpful staff Muhammad Marco and other staff too were respectful Spend more than 2 weeks here it was just amazing stay. Being a Muslim I was worried about Halal food. But we asked the resturant management to provide halal food and they did their best to provide us the meal. I will prefer it if I come again in Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear shahbaz m, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We are so glad to read that we exceeded your expectations! We love taking care of our guests, working hard day by day to give top quality service which cannot be standardized and to meet guest's need, in order to make your stay an unforgettable experience in the Eternal City. :) Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! I will share your compliments with our colleagues Marco and Muhammad, which surely will please them very much. Has been a pleasure welcoming you as our guest and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Hotel Universo "

5
User 05/03/2018

This is a highly recommended place to stay in Rome. It's at a great location (most famous places tourists spot on walking distance), has awesome clean rooms with good sized baths. House keeping and services are really very good. Very Friendly and helpful staff! Marco, Mohammad, Roberta, Ion, and all others made my stay here great.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Taimoor T, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are so glad to note your appreciation for our services and hospitality offered at our hotel, and I will definitely share your positive feedback with Marco, Mohammad, Roberta, Ion and the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated! It would be a real pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Good hotel helpful staff"

5
User 05/03/2018

We came to this hotel last month for 3 weeks. And believe me we found this place very very good. Rooms are bit small but enough for couples. If you find room on 7th floor then you ll find beautiful balcony too. Free wifi with good speed. Nice soft bed. Very very helpful staff. Every day room cleaning. In resturant you find more than helpful staff like Mr Marco Mr Muhammad Chef Patric And rest of staff was also very very helpful and nice in behaviour. Italian french english arabic many languages is spoken and understand here. Even Halal Food is not a problem in this hotel. They served us with halal chiken and Beef. Thnx to all them. 100 percent recommended.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Muzammil H, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel, and we will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. We love taking care of our guests, working hard day by day to give top quality service with a touch of real Italian style which cannot be standardized, which make your stay an unforgettable experience in the Eternal City. We will share your compliments with our colleagues Marco, Patrick and Mohammed, which surely will please them very much. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Very good Hotel"

4
Keith661, Durham, United Kingdom 27/02/2018

This was the second time we have stopped at Hotel Universo. The situation of the hotel is excellent, being a few minutes walk from the termini rail station and bus station and there are several good restaurants and bars very close by. The hotel is clean and the staff are friendly. The housekeeping staff are friendly and helpful and the staff at breakfast are cheerful and make you feel very welcome (Monica S on breakfast reception and Patrik W, one of the waiters, especially so). For those who need to, there is a smoking area on the roof terrace. If we return to Rome again we will definitely return to this hotel

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Keith661, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We are glad to read that we exceeded your expectations! We love taking care of our guests, working hard day by day to give top quality service with a touch of real Italian style which cannot be standardized, which make your stay an unforgettable experience in the Eternal City. :) Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will also share your compliments with our colleagues Monica and Patrick from breakfast area, which surely will please them very much. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Close to Sights and Roma Termini"

4
User 25/02/2018

I found the staff at the hotel to be very helpful. I do not speak the Italian language and the staff made it easy for my wife and myself. Although breakfast was not included. It was a very reasonable cost to add it. All the stash we encountered were friendly and polite. I wish to give a special mention to Mohammed, who served us our evening meal. Thank you for making are stay that much better with your sense of humour and excellent service. We would return to this hotel again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Michael B, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were pleased to read positive comments about our property! This is the result of our strong efforts, made to keep the quality always high. Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleague Mohammed, which surely will please him very much. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"3 minute walk to very efficient Central Termini"

5
jhp112, Colorado Springs, Colorado 20/02/2018

Second visit to Rome; we came back to this hotel due to proximity to very efficient train, metro, bus systems in the Cental Termini. We visited Venice during Carnivale and had an extra suitcase along with one each thanks to our Renaissance costumes. Universal is a super hotel. The addition of thge Manet was new to us. We like it because it helped us find and get from place to place easily. A nice amenity. Will look for Manet any time we book hotel. Thanks. This hotel is clean, with friendly, helpful staff, excellent beds, am buffets, elevators, bar, and reasonable prices. Within minutes to all known sites thanks to metro system.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jhp112, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our hotel. We were all happy to read you had a nice stay and we exceeded your expectations even this time! We are particularly delighted to notice your appreciation for the Manet mobile phone, a new and useful service provided to our guests :) We look forward to welcoming you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Good hotel with good location"

4
Victoria J, Edinburgh, United Kingdom 20/02/2018

The hotel is close to Termini which is a big plus. Check-in was smooth and the hotel room was nice and clean. The only down side was that the room was very hot and the air conditioning didn't work very well which became an issue as the room was split into two floors with the bed on the top floor, which became extra warm at night. Overall though it was a good hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Victoria J, Thank you for having chosen our hotel and for sharing your experience! While we are delighted to hear that you enjoyed the great location and the service provided by our Staff, it is with regret to learn of the inconvenience that you have encountered during your stay. We would like to take this opportunity to inform you that our Reception Staff is available 24/7 to ensure to our clientele the best and complete service possible: they would be more than glad to assist you by assigning another room more suitable to your liking. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable, don't hesitate to ask us whatever you might desire. We really hope to see you again soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Staff needs diversity and training in etiquette"

3
User 20/02/2018

I only speak of people behind the front desk mainly the older gentlemen. and breakfast hostess. As they tripped over themselves to greet and assist every fair skinned person I was mostly ignored. I was sent to the wrong room, wrong key (lugging my suitcases up and down and around several hallways) with NO apologies. I asked for a fan because my room was hot, I was told NO and looked at as if I asked for something ridiculous when I was given one in the other 4 hotels I stayed at without issue. Someone came and turned the heat off and told me to open the window which was useless. I paid over $400 for 4 nights so it was like I got the room for free but I still had to pay for breakfast which is not a problem but every other hotel in Italy which was also cheaper had breakfast included. When I got to hostess instead of a greeting like everyone else had received I was asked for my room #. Did she have my passport or a description of me? I thought it was my imagination but I sat where I could observe the front desk and the hostess at different times and NO it was not my imagination. She tried to be nice on my last day by trying to guess my room # which was way off. I am not sure why she tried to be nice so late in the game but by then it was too late. The damage was done. I'd rather spend my money elsewhere. Big disappointment and I was so looking forward to my stay there but people is what makes a difference with me not accomodations. I travel a lot!!! And this was the first time I felt dismissed and\\or ignored by front desk staff. Almost forgot to mention they continued their conversations with each other while I stood there more than once but with anyone else they immediately stopped what they were doing. No thank you when I left or any kind of parting words just "this is what you owe in taxes and for breakfast" and it was rather loud as if to embarrass me. What they don't know is I've trained 100s of people for customer service and they some of these front desk people need diversity training. One must treat all guests the same. One must acknowledge guest within seconds or at least say I will be right with you or something to that effect. Young gentleman standing at side of desk (not behind the desk) much friendlier than desk clerks. Servers in restaurant, above and beyond excellent!!!!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Suzie S, Thank you very much for reviewing our hotel. We constantly work on improving our guests' satisfaction; therefore, your feedback, positive or negative, helps us to see our product through the eyes of our guests and is highly valuable to us. I've read carefully your words and, while we are delighted to notice your appreciation for the service provided by our restaurant Staff, it is with regret to learn of the inconvenience that you have encountered during your stay. On behalf of all the Staff and Management, please accept our apologies for your experience at our Reception Desk: rest assured that this does not reflect our service standards. I've personally forwarded your complaint to our Front-Office Manager, and I can certainly assure you that my colleague will take this seriously and deal it internally with the Staff, especially considering the fact that this is a qualified person's judgment. We would have appreciated if, as a Trainer as you are and with the sensitivity that this role implies, you'd given us the opportunity, in a way that is not demanding, to take advantage of your opinion and expertise directly and during your stay. Loving care toward our guests is one of our primary goals, serving all clients with courtesy and professionality and we are constantly focused on it: for over 80 years our company it's strongly customer oriented, all of our hosts are a priority without making at all any kind of distinction or prejudice. Concerning our hostess, I would specify to you that my colleague from breakfast area ask every morning to all of our guests the room number; that is just a standard procedure which we are forced to follow, in order to avoid unpleasant situation. Of course if isn't not the first time and she perfectly remember the clientele, on the days after she will avoid in asking this information, being nice and trying to make them feel at their ease. Hospitality, in all its forms, is an art that can never be underestimated and must be treated in every detail; we are sorry for having inadvertently undermine your sensitivity and, most of all, for not being able to transmit our endless passion for our job. We hope, that during your next visit in Rome, we can welcome you once again at our hotel, to prove that we are really passionate about guest service. I do remain at your complete disposal, don't hesitate to contact me directly to customer.service@rhr.it should you need assistance. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Prefect location in Rome centre!!"

5
User 15/02/2018

Near to termini!! Very Friendly staff!! Good location !! Nice breakfast but the most important clean and comfortable rooms!! I definitely suggest it !!! It was the best choice I 'll be there soon again..!!!!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Ilias M, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always a pleasure for us. We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Good Location & Hotel"

4
johntopp, Swindon, United Kingdom 15/02/2018

Good location, very easy when getting off the bus from Ciampino Airport to walk over, check in was simple and easy and was in our room within 5 minutes. Can easily walk to all of the main tourist spots from here plus loads restaurants within easy distance to eat dinner. Breakfast is very good downstairs and has everything you could need. Only two very small issues that stop this being a 5/5. The large bed is two smaller beds joined together and separates in the night and the TV is Italian only, no possibility to change to another language. Other than that, very good hotel and with good amenities and recommended highly!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear johntopp, Thank you for having chosen our hotel and for sharing your experience! We were all happy to read you had a nice stay and we exceeded your expectations. We would like to take this opportunity to inform you that our Reception Staff is available 24/7 to ensure to our clientele the best and complete service possible: they would be more than glad to assist you by assigning another room more suitable to your liking. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable, don't hesitate to ask us whatever you might desire. We have TV international channels as BBC, an so on: a useful guide to services it's provided in every room, in case of some doubt. We really hope to see you again soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"A gem !"

4
Pennpotts, Bath, United Kingdom 05/02/2018

Just minutes away from termini, this hotel is close to lots of the main points of interest you want to hit on a break in Rome. This hotel has a very professional attitude to service, we were welcomed and treated as friends. Breakfast was very good plenty of selection. We had a standard room which had a balcony with table and chairs and loungers, the bed comfy and large king size, the bathroom was well appointed. Only down side if you were staying there for more than a couple of days is the lack of shelf or drawer space , the wardrobe contained the safe which took a bit of space. But would definitely recommend

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Pennpotts, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to read you have appreciated our location and the Staff's dedication to our clients! We love to welcome people and make them feel at their ease and satisfied. I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Visit to Rome was excellent but the hotel..."

3
User 28/01/2018

Location of the Hotel is good. Rooms at 8th floor are gloomy. Hotel is close to Collesium and Forum. Personnel are good-humoured. If you don't look for landscape from your room you can choose this hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Alper Ö, Thank you for having chosen our hotel for taking the time to share your experience with us on TripAdvisor. While we are delighted to hear that you enjoyed the great location and the politeness of our Staff, it is with regret to learn of the inconvenience that you have encountered during your stay. Let us take this opportunity to inform you that we boast to have several room's type, each one with a different view: prior to your next visit, please check our website and let us know your preferences, so we can allocate the perfect room for you! Client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire. Once again, thank you for your time and we look forward to welcoming you again soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great Location!"

4
Edna L, Jasper, Canada 26/01/2018

The hotel is few blocks from Termini station. Hotel is very clean, we all slept well. Buffet breakfast has good fresh selection from hot food to fresh fruits and bakings. The servers will bring you an espresso if you want. They have a business room with computer and printers so you can print your boarding pass or itinerary. Front desk are helpful specially Luca, who even lend us 2 umbrella's. We hop on the airport shuttle bus from the airport to termini station when we arrived. We took the regional train at the termini for our next itinerary which is Venice. Perfect location!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Edna L, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We are glad to read that we exceeded your expectations! We love taking care of our guests, working hard day by day to give top quality service with a touch of real Italian style which cannot be standardized, which make your stay an unforgettable experience in the Eternal City. :) We will share your compliments with our colleague Luca, which surely will please him very much! We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Excellent "

5
User 22/01/2018

Excellent hotel in all aspects. From the from desk crew to the room size and quality. The breakfast was awesome, many sorts of fruits, bread, cereals, gluten-free food, lactose-free food and all. The rooms are big and the bathrooms has two “showers”, one regular stand-up shower and one with a bathtub. There was an exercise bicycle in the room (still have no idea why) but the managed to remove it, since it was just on the side of the bed, which it was being an issue to lay down on that side.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Lucas C, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We were glad to know that your stay in our hotel has been pleasant and comfortable! Furthermore our breakfast is simply one of our prouds: enjoying the quality of the food and a large variety of products for the buffet breakfast is definitely the best way to start a day here in one of the best cities in the world. What else does a person need during a vacation? :) We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great hotel"

5
Chris G, Atherton, United Kingdom 13/01/2018

Great little hotel with a small but nice room especially with the balcony and close to main train station for metro etc within walking distance from a couple attractions, would definitely stay again if ever back in Rome!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Chris G, First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo. It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Rome, Best Western Plus Hotel Universo"

5
ANGELO V, Milan, Italy 08/01/2018

A very good hotel for a visit to Rome: it's in walking distance from Termini railway station (where trains from/to Fiumicino airport arrive and depart); it's close to two different underground stations (Termini and Repubblica), and it's also close to several bus stops. My room was very good, although not very big, and it was on the back, so no noise coming from outside. The bed was very comfortable. The bathroom was big, with a large shower. Breakfast was outstanding, with a lot of choices and very good food / beverages. Staff was very helpful and friendly.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear ANGELO V, Thank you for having chosen our hotel and for sharing your experience! We were all happy to read you had a nice stay and we exceeded your expectations. We really hope to see you soon! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Ideal Hotel for a Rome visit"

5
E1913OLbrianh, Ravensburg, Germany 03/01/2018

This hotel is located very close to the main station in Rome and within walking distance of many of the mail tourist attractions. It is a comfortable hotel clean and organized. The staff are very helpful. I would not hesitate to stay there again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear E1913OLbrianh, Thank you for having chosen our hotel and for sharing your experience here! We're happy to read you had a nice stay and we exceeded your expectations. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims.We really hope to see you soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Sweet Dreams Indeed!"

5
Mike K, Niagara-on-the-Lake, Canada 02/01/2018

The Best Western Hotel Universo features 197 rooms, and Andrea Risati, its youthful-looking front office manager hailing from Rome, advised me that business there is brisk, the hotel averaging 10,000 visitors per month mainly from North America, Brazil, Europe and China, the latest tourism-driven country. Besides tourists, there are seven meeting rooms here designed for business, the largest seating 300. The two must-see Rome attractions according to Mr. Risati are The Trevi Fountain where one can exercise a coin flip to ensure a return trip to Rome and The Spanish Steps. The fountain appears in several films, including Federico Fellini's “La Dolce Vita” and “Three Coins in the Fountain”. It must be noted that as from the theme of the 1954 “Three Coins in the Fountain” movie and the Academy Award-winning song, coins should be thrown using the right hand over the left shoulder. An estimated 3,000 Euros are tossed into the fountain each day. (In one year - an estimated US $1.5 million) The Spanish Steps, all 135, are located in the Piazza di Spagna, its base dominated by the Trinità dei Monti church commanding the top. In the piazza, at the corner on the right as one begins to climb the steps, is the house where English poet John Keats lived and died in 1821, now a museum dedicated to his memory, full of memorabilia of the English Romantic era. The 1953 film “Roman Holiday”, starring Audrey Hepburn and Gregory Peck, made the Spanish Steps famous for North American audiences. The Steps are also featured in F. Scott Fitzgerald's 1933 novel, “Tender Is the Night”. The food served in the hotel was quite good. We dined there one night and enjoyed a delicious pizza along with salad. Roman pizza is unlike its North American counterpart, probably because of the tasty Tuscany tomato sauce which adds enhanced flavour. We also ate breakfast daily at the hotel during our five-day stay, and it included a wide array of choice from juice, cereals, bacon and eggs to meat, bagels, bread, muffins, Danish and the like. There were even pies and cakes! Regular coffee was the only disappointment, so we ordered espresso and coffee au lait which were great improvements. Our room was comfortable, clean and inviting. I was impressed with the “Sweet Dreams Kit” brochure that awaited us. One can personalize their stay by choosing amongst five types of pillows available, an initiative of Roscioli hotels. Pillows are a key comfortable sleeping factor which many hotels do not pay adequate attention. Here are the choices afforded us ? 1) Sweet Dreams, a classical pillow made from 100% goose feathers. 2) Ginevra (Gineva), an elastic pillow for added neck and head support. 3) Magiche Notte (Magical Night), a classic with interior support from 30 small springs. 4) Supersanital (Super Sanitary), made from synthetic fibres that protect against mould and bacteria for allergic people. 5) Merano (Merano),Classic latex with high elasticity. Sweet Dreams sounded best to me and I loved it along with our comfy bed. The hotel seems at times encased in marble. It's everywhere as befits Rome, black, white, grey at the entrance by the check-in desk with rich circles on the floor, multiple pillars and the elevator frame. No surprise that our room was a modern take with contrasting black, white and grey patterns along with an inviting bathroom complete with glass-enclosed shower and blue-flecked marble walls and thick towels. There was a desk, two chairs (nice touch) and a good-sized TV screen but who watches TV when in Rome? Well, I did when I first arrived to check out the channels and lo and behold, there was Pope Francis at St. Peter's in live time canonizing some saints. Cool as we would soon visit! I travel a lot and have become endeared to the Best Western brand of hotels in North America, and was pleased to discover so many choices in Rome. The Universo is labeled as a “Best Western Plus”, and it deserves the added trope, a figures of speech that involve a deviation from the expected and literal meaning of words. You get two adjectives ? Best, Western and then the unexpected Plus. Yes, indeed. A key factor for us always involves location. The hotel was in easy walking distance of the train station and subway. Roma Termini is the main railway station, named after its district, which derived its name from the ancient Baths of Diocletian (in Latin, thermae), across the street from the main entrance. The station offers fixed train services to all major Italian cities, as well as daily international services to Munich, Geneva, and Vienna. With 33 platforms and over 150 million passengers each year, Roma Termini is the second largest railway station in Europe after Paris Gare du Nord. Termini is also the main hub for public transport inside Rome. Two Rome Metro lines (A and B) intersect at Termini metro station, and a major bus station is located at Piazza dei Cinquecento, the square in front of the station. The main tram lines of the city cross at Porta Maggiore, some 1,500 metres east of the station. On December 23, 2006, the station was dedicated to Pope John Paul II. We appreciated the easy access to transportation, but one hint in hailing cabs. There are a few cabs that hang out by the hotel entrance in the early morning hours waiting for tourists to visit places such as the Vatican Museum which we went to twice. Their prices are inflated. Best to walk to the corner and hail another, which we did. There are several good inexpensive restaurants nearby and some attractions well within walking distance. Overall, this hotel was a perfect choice. Service was always friendly and helpful. I highly recommend the Universo.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Mike K, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were pleased to read positive comments about our amazing city and the impeccable service of the hotel! We are so glad you appreciated hotel location, as infact it's truly strategically important as you can reach all Rome's attractions thanks to the subway (located very close to our property) and to the bus terminal in piazza dei Cinquecento (just 400 mt. distance!) that carry you in every part of the Eternal City. The Management, together with all the employees, works to make every client's holiday a special one to remember. Furthermore our breakfast is simply one of our prouds: enjoying the quality of the food and a large variety of products for the buffet breakfast is definitely the best way to start a day here in one of the best cities in the world. What else does a person need during a vacation? :) We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"New year's break."

5
Saljack, Cardiff, United Kingdom 02/01/2018

As a base for exploring the city I found the Best Western Plus Hotel Universo to be ideally located as the hub for the city's transport network lies within 250 metres. The hotel has a modern feel and is nicely furnished and clean throughout. Our family room was of a good size and with plenty of storage space. The amenities were plentiful and all in good order, with the complimentary mobile phone an enormous help. Sadly, I didn't find the safe to be at all practical, but each to their own. The main plus-point for the hotel however is the staff. Politeness and professionalism should be a given these days but that isn't always the case. At this hotel it definitely is and my family and I also felt a genuine warmth and friendliness from all the staff that we dealt with. So much so that if we were to visit again this hotel would most likely be our first choice.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Saljack, Thank you for having chosen us and for sharing online your experience at the Best Western Plus Hotel Universo. We are glad to read that we exceeded your expectations! We love taking care of our guests, working hard day by day to give top quality service with a touch of real Italian style which cannot be standardized, which make your stay an unforgettable experience in the Eternal City. :) We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"Decent Hotel for a Moderate Price"

3
ldevito, Lake Worth, Florida 31/12/2017

We stayed at the Hotel Universo for 5 nights in December, 2017. The hotel is in a good location (close to Termini and the Metro and not too far by foot to some of the historic sites and also has many nice restaurants in walking distance), has moderate prices, a helpful if not enthusiastic front desk and a nice bar in the lobby. However, the rooms are very noisy, both from outside the hotel and inside the hotel, despite the hotel saying that they recently sound-proofed all the rooms, and if you're looking for anything even slightly upscale, this is not the hotel to choose. The rooms are adequate, but nothing more.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear ldevito, Thank you very much for reviewing our hotel. We constantly work on improving our guests' satisfaction; therefore your feedback, positive or negative, helps us to see our product through the eyes of our guests and is highly valuable to us. We're sorry that you haven't relied on our Reception Staff so to assist you by assigning another room more suitable to your liking. We are very sorry about that, as infact the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. We really appreciate your opinion and we consider them more than useful to continue to offer a quality service. Hoping to have you soon and again as our guest, please accept our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"group tour"

4
User 30/12/2017

i find the place clean , safe and hotel staff are polite & accommodating. Though the food served in our dinner were not impressive but breakfast menu was acceptable & restaurant personnel really came out of their way to please everyone of us. I would like to make a special mention to DANNY (ferroni?) who have displayed good customer relationship & service to all of us. Keep it up Danny!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear antonio a, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel, and I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Perfect for a stay in the city center"

5
Bourrou B, Casablanca, Morocco 21/12/2017

The location is everything about this property, super convenient and a walking distance for the city center where all the shopping and good restaurants are. The rooms are tint but this is normal for Europe, the bathroom was very nice and the products provided amazing. The heating however was very warm so I had to open the window each time. One staff member really made my stay perfect, Marco at the reception was very cute and helpful with any request. The BAR is ok but you have other options outside, the breakfast less than average was disappointed by it. I am coming back to the property but I will be getting my food elsewhere.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Bourrou B, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about us! Please accept our apologies if during your stay some of our services were not completely satisfying. We would appreciate it if you could provide us with all details about it via e-mail to customer.service@rhr.it for our further investigation, since through your words we weren't able to understand exactly the reason why our breakfast wasn't up to your expectations. In the meantime, we are glad to hear that our Staff made your stay pleasant! Since the Customer Care is the heart of our job, we will share your compliments with our colleague Marco, which surely will please him very much. We look forward to welcoming you again soon! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Stunning hotel"

5
ian s, St Austell, United Kingdom 19/12/2017

Very nice hotel ,very clean and modern, lovely decor ,rooms fantastic, food good ,nice bar.Lots of choice for breakfast. Helpful staff very friendly, Great idea that they give you a mobile phone pre loaded with all the attractions and maps , transport etc and an app to get you back to the hotel all free.Close to all attractions and Rome termini station , not cheap but worth it

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear ian s, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are so pleased to read your positive comment! This is the result of our strong efforts, made to keep the quality always high. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. Concerning our prices, we take this opportunity to suggest you to take a look at our official website for some promos that you might be interested in. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Confortable and modern rooms"

5
cristinabJ2375LM, Rio de Janeiro, Brazil 19/12/2017

Clean, confortable, modern rooms. My room had a bath tub which was great for the kids after long days walking around the city. Helpful staff. Surrounded by nice restaurants. Breakfast was ok too. Would return to this hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear cristinabJ2375LM, Thank you for taking the time to share your recent experience with us on TripAdvisor. We sincerely appreciate your kind words regarding the hotel and the Team. Once again, thank you for your time and we look forward to welcoming you back soon! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Really great hotel"

5
User 16/12/2017

This hotel was perfect for us, a young couple visiting Rome for the first time. The location was really good, we walked everywhere except the airport, the staff were friendly, and rooms were clean. My favorite thing was perhaps the free smart phone they provided during our stay, we used google maps a LOT and looked up restaurants near us when we got hungry. If we had had to use our own phones, the data costs would've been really high. Would definitely stay here again!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Anna V, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims. It would be a real pleasure to have the chance to host you again in future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Trip to see non existence Christmas markets!"

4
User 12/12/2017

My husband booked this break to take me to see the Christmas markets. (See seperate review for that as well as our experience of Rome as well) The hotel is just a few streets away from the bus drop off point. My advise if coming by the teravision bus is when you get off, go in the direction the bus is facing two blocks but on the opposite side then go left down side street at end, cross over going right, then down 1 block and it's on right. So to summerise, get off, walk forward, at the end of the train station which is on right, cross over going down, then cross again so your facing same way you was when got off bus. Once over the 2nd crossing, go down one block. Look right and you should see hotel on right. There was a big sign. So 15 minutes tops if your a regular speed walker. When crossing roads, from what we gathered, unless there is a pelican crossing with lights you press you just step out and walk. They will stop. If you wait like here in the UK they won't. The hotel it's self is nice and grand. The staff are very welcoming (except the resturants breakfast manager who wasn't friendly at all on 2nd day. I will mention that later). The lobby has seating and a few lifts. It has a trolly if you need it for your bags. Explore around once dumped bags. Gives you an idea of facilities. The spa facilities are lovely and well maintained. You have a couple of high tech treadmills. Weights station. Various balls. Bike etc but nice and compact. There are some doors leading through to a steam sauna, there is a dry sauna and a shower room which has 4 different jets. One was not functioning fully but they all worked. Just play around. They all heat up as well, I know some can be just cold. You do need to ask for them to put on the various saunas as we found out. I thought they wasn't working but they need to put them on. Make sure the big doors are closed. We set fire alarm off with steam sauna. Funny but anyhow... There is also a water machine. The layout is wrong though as the showers are in another section so you change into swim wear in one section, walk through carpeted gym area into wet area. Not thought that through. The rooms all have a temperature dial so you can heat or cool accordingly. The bed was massive and very comfy. Deep. The lights was faulty. He main light wouldn't work in morning which made looking for dropped goods very difficult. We called someone who said there was a fault but it would be fixed later.. The views wasn't best but as we on floor 7 it could have been worse if we was lower. We had a balcony which had square table and chairs and 1 sun lounger. The bathroom was high spec. There was a shower, toilet and bee day or how ever you spell it. Then a basin but it was all modern with polished tiles throughout. The hairdryer was stronger than others in rooms. There was a mini bar but you get charged for what you use. The dressing table was also nice. Breakfast was very reasonable considering prices in Rome. There are various breads. Marmalade. I saw Nutella for kids. Fruitsalad. Scrambled eggs and Scrambled eggs with ham. Foreign bacon and mini hotdogs. Cerial on was cornflakes, chocolate rice crispies and muesli. Fresh fruit. Boiled eggs. Sliced fresh meats and salmi and even salad. I saw yogurt so if you don't like any of that, then you really are a fussy person. If you wanted a capuccino ask otherwise coffee, fresh juice and water is help yourself. One note on going back if using bus service. Go early. They cancelled our bus as more wanted to go to other airport so we then had to buy more tickets for a different bus company. You can buy tickets at bus service or buy at kiosks. We paid €10 each but lost 1 due to them cancelling our bus. So it's €5 each way each. Overall we loved the hotel. Hope my review helps.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Lindseyfoz, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are very happy to know that everything was to your liking and you enjoyed your stay here with us! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great Place to Stay"

5
User 11/12/2017

Stayed here in early November for my first trip outside of the States. Great location, close to the Termini train station. Walking distance to many attractions, lots of restaurants close by. Breakfast in the morning is s great value. Room was quiet, exceptionally clean and very comfortable. Would stay here again without hesitation. Great value for the money!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Adam L, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always a pleasure for us. We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Fantastic hotel"

5
User 11/12/2017

Had a 4 day break here as a couple. We were allowed to check in early at no extra cost. Room was very nice comfortable and clean. Free toiletries. Mini bar at a cost. The wine and beers were cheaper at the hotel than anywhere else. €12 For a bottle of red. The breakfast was outstanding with plenty of choice all for €5. There is a phone in the room you can use with free roaming. It has restruants and trips out as suggestions. The staff were fantastic especially Mohammed the bar/ resturant man. He was very friendly and helpful. This hotel is central so grear for getting about.Would highly recommend this hotel

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Guest, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time spent with us! We're especially pleased that you enjoyed the service provided by our Staff! Perhaps is the most important and lasting memory of an hotel. We will personally share your compliments with our colleague Mohammed, which surely will please him very much. We look forward to welcome you back in near future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

"VERY nice. Fancy!"

5
User 08/12/2017

Rooms were not hugely spacious but well enough room for me and my wife. The furniture, fixtures, bathroom amenities were outstanding. Clean room, daily cleaning, and towels, etc. (Tiny) Balcony view overlooking the street which was nice. Highly recommended, although the staff was clearly overwhelmed at mealtimes with so many tour groups coming in to eat. At one meal the dining staff were visibly overwhelmed and stressed over the number of people that came into the dining room at once, as though they were not expecting it and were understaffed. That issue was momentary and the food was great. Front desk service was acceptable.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear David d, Thank you very much for taking time to share your experience on Trip Advisor following your stay at Best Western Plus Hotel Universo. We were pleased to note your compliments on the overall services of the hotel, which we will not miss to share with our team. We have taken note of the areas where we could improve and thank you for this constructive feedback. Rest assured that we will definitely take them into consideration. We very much look forward to welcoming you back in the future and assure you that we will provide you with our best service at all times during your stay. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Lovely hotel"

4
975uris, Asahdod, Israel 05/12/2017

We stayed at the hotel for 3 nights. The reception staff and the dining room were excellent. Rooms are very comfortable and cozy. Highly recommend this hotel Its location is convenient Breakfast is very varied and provides a start to a day of entertainment in Rome

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear 975uris, Thank you for having chosen us and for sharing with other travellers your kind opinion about our facilities and services. I'm sure our entire hotel Staff has been happy to take care of your needs as much as you enjoyed your stay! Furthermore our breakfast is simply one of our prouds: enjoying the quality of the food and a large variety of products for the buffet breakfast is definitely the best way to start a day here in one of the best cities in the world. What else does a person need during a vacation? :) We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great location and excellent breakfast"

4
User 29/11/2017

The location of this hotel is great for a visit to Rome - we were able to walk to the Trevi Fountain , Spanish Steps and the Colosseum . The Vatican was just a shirt metro ride . The buffet breakfast provided a really wide selection and quality was good . Our room was too hot the first night [ A/C not working ] and they moved us to a cooler room for the second night .Would certainly go there again .

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear PaulLaleham, Thank you for having chosen us and for sharing with other travellers your kind opinion about our facilities and services. We were glad to know that your stay in our hotel has been pleasant and comfortable. I'm sure our entire hotel Staff has been happy to take care of your needs as much as you enjoyed your stay! It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Perfect stay for your city break to Rome"

5
jasonowenh, Rome, Italy 25/11/2017

Really pleasant and attentive staff. Rooms are quiet, clean and comfortable. Large and varied selection of breakfast foods for only €5. Great wifi. 5 minute walk from two metro stops (Termini and Republicca), nice 20 minute walk from the colosseum. Plenty of places to eat with a 5-10 minute walk. Alessio's which is literally around the corner is a great little spot. Couldn't recommend it enough for anyone thinking about taking a trip to Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jasonowenh, Thank you for giving us such a perfect rating and for recommending our hotel to other travelers! I'm sure our entire hotel Staff has been glad to take care of your needs as much as you enjoyed your stay. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"The best hotel location to see the sights of Rome"

5
Whynemaker, Summerland Bc 24/11/2017

The rooms are outstanding in every way, Our room was large, quiet, and ultra clean. The staff were were wonderful and the breakfasts had everything you might need to start your day. The location of the hotel was within walking distance of the train station, the Vatican and the Jewish Quarter weather permitting.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Whynemaker, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always a pleasure for us. We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Nice hotel for a city break"

4
User 22/11/2017

We stayed here in November for 3 nights and the room was perfect for what we needed. it was clean, had a huge bed which was very comfortable and I also enjoyed the rainfall style shower. Unfortunately the air con had been changed to heating for the winter but for 2 people from Scotland the temperature was still quite nice for us and the room was extremely warm through the night which I did not enjoy. But other than that it was great for a city break hotel as you are never in the room anyway. The hotel is a 5 minute walk from Termini Train station which is where the airport bus drops you off so this was very handy for us. It was also not a far walk to all the main sights as well so we never needed to use public transport. The man who checked us in at the reception was very nice and friendly and offered us information etc which was a very nice welcome. Unfortunately on check out the man who served us at reception was nothing but rude, and never asked us how our stay was or even said Goodbye. He just slammed my bank card and receipt on the desk and started serving the next customer. Not great Customer Service. I would recommend staying here though and I would also return in the hope I am not served by the same person.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Laura N, Thank you for having chosen our hotel and for posting a review on TripAdvisor. While we are delighted to hear that you enjoyed the service of our hotel, it is with regret to learn of the inconvenience that you have encountered during your stay. Kindly accept our sincere apologies that we did not live up to your expectations on this occasion. In the meantime, please be assured that we will make every effort to pay attention to more details, and I have already forwarded your comment to the relevant department: I can certainly promise that my colleagues will take this seriously and deal internally. This is not the kind of service we usually give, and we'll take measures to prevent this from happening again. We do hope to welcome you back again soon where you will see our usual excellent standards back in place. I do remain at your complete disposal, please do not hesitate to contact me directly at customer.service@rhr.it for every query or request you might have. Kindest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Nice, Clean and Comfortable"

3
maelmihi, Kuwait City, Kuwait 22/11/2017

nice hotel, very close to Termini and public transport. surrounded by different types of restaurants which was nice. Hotel room was nice and clean. House keeping done good job cleaning the room. Breakfast is basic but good.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear maelmihi, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"The BEST Hotel Ever"

5
davidhU991ZR, Monteal, Canada 20/11/2017

If you are looking for comfort and be close to the center of Rome, I would highly recommend. Everything is perfect. Friendly staff, location was great. Price and all. They have extras, they actually lend you a cell phone during your stay where you can use to call friends loacall or worldwide at no extra cost.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear davidhU991ZR, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to read that we exceeded your expectations, and that you appreciated also the hospitality offered at our hotel! I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Excellent Value for Money"

5
987293872983riufwenc, Cape Town, South Africa 19/11/2017

I checked in to this hotel after walking out of a disaster of a hotel at 5am in the morning. I had no prior reservation but fortunately they had a family room available. The reception was very helpful and efficient, and quickly got me room. I stored my luggage there and left for the day, and checked in when my family and I got back. The room was luxurious for the price that you pay. It was clean, very well appointed with all the amenities available. I often lament the fact that the 3 star hotels in Europe hardly compare to two or one star Hotels in South Africa, but this 4 star hotel was right on the money. The best bit, the beds. Must have been the most comfortable hotel room bed I have ever slept in. So positive was my stay, even though it was for one night, I joined their frequent guest programme and when I now travel will ask my travel agent to first check for availability at this chain. My family shared the same view. They loved the beds. The bathroom is large. More than enough space for a family of four to place all their toiletries. The hotel itself is situated in a fantastic location. A short walk away from the Termini station and the hop on hop off bus stop. There are many restaurants of all prices at the door within a few hundred meters. Perfect for sightseeing. I would highly recommend it and will definitely go back there without a moments hesitation.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear 987293872983riufwenc, Thank you for your wonderful comment! We really appreciate your kind words and recommendations. Thanks for your compliments for our property as well as our team: It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. We love taking care of our guests, working hard day by day to give top quality service with a touch of real Italian style which cannot be standardized, which make your stay an unforgettable experience in the Eternal City. :) It would be an honor to have the chance to serve you again in the future. Arrivederci! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great Hotels with good prices"

4
chonesq, San Francisco, California 12/11/2017

The staff is friendly, we stayed here before and they did a great upgrade from the last time we were here. Their breakfast is a great way to start your day with a little of everything. Their rooms are clean and spacious, also close to the train station. The hop on and Hop off is close by including their buses, and street cars. Lots of restaurants around the hotel and businesses. Their top rooms have a patio which can fit 8 or more people to hang out and have some drinks with local snacks. Their bar is to the right in the back once you come in.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear chonesq, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. It was flattering for us to read that you have been totally satisfied by your stay! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Expected more"

3
irina19872017, New York City, New York 12/11/2017

Stayed at this hotel only 1 night after a long flight ..and chose the hotel because of excellent location(arrived late,so it was pretty easy to get to the hotel from the airport.. very close to Termini station,only a few minutes away from it by walk)Have to mention that I didn't really like the area :( The room was small,but clean ...nothing special.The staff were not welcoming or helpful when we tried to find a place to eat that evening.Our stay was ok,but would not come back.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear irina19872017, Thank you for having chosen our hotel and for sharing your experience here. Please accept our apologies if during your stay some of our services were not completely satisfying. We would appreciate it if you could provide us with the registered guest's full name and the staying period via e-mail to customer.service@rhr.it for our further investigation. We take all guest comments very seriously and once again, we apologize for the inconveniences you had on your last stay. We really appreciate your opinion, that we consider useful to continue to offer a quality service. We would be really glad if you reconsider your opinion about us by giving us another chance to welcome you. I do remain at your complete disposal, please do not hesitate to contact me directly for every query or request you might have. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Thankyou to Hotel Universo"

4
_annhiggins44, Galway, Ireland 04/11/2017

We stayed in Hotel Universo from Oct 1st to 4th and were very pleased. We had a lovely room in a quiet location. The staff were friendly and helpful and we were made to feel very welcome. The Hotel is an excellent location for train bus and metro and for sightseeing on foot. I plan to return to Rome and will stay again. Many thanks to all concerned. Ann and Patrick from Galway Ireland.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Ann and Patrick, Thank you for your wonderful comment! We really appreciate your kind words and recommendations. We love to welcome people and make them feel at their ease and satisfied. It would be an honor to have the chance to serve you again in the future! Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Always good. "

5
F2844UUkevinp, Perth, Australia 03/11/2017

We stayed at this hotel for 2 nights at the end of August ‘17. We have stayed here many times & have always enjoyed this hotel. Our room as always was clean & comfortable with tea/coffee facilities, which is appreciated. Breakfast was excellent with many choices. The service from the familiar breakfast waiters was always good. The location is ideal for Termini station & many tourist sights. Our favourite restaurant, Trattoria Grotta Amatriciana is only a few metres away. We would recommend this hotel when staying in Rome. We hope to return again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear F2844UUkevinp, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always a pleasure for us. We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Amazing stay and great location!"

5
John H, Birmingham, Alabama 29/10/2017

Me and my family (5 total) stayed here for 4 nights with 2 rooms ( 222 and 225) and absolutely loved our stay. Rooms were very clean and spacious. We actually arrived a day early and the front desk staff had no issues with accommodating us. Beds were very comfortable, the location was close to souvenir shops, restaurants, termini station, and the Big Bus stop. Breakfast was good and plentiful and the hamburgers and fries at lunch was good as well. Anytime we had a request for a cab, extra towels, or whatever the staff assisted with speed and a smile. I would definitely recommend this hotel and will stay here again for sure!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear John H, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel, and I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Excellent location"

5
jcw54, Stockport, United Kingdom 29/10/2017

The best thing about this hotel is the location, being just a few minutes walk from Termini station where you can catch nationwide trains, local buses, the metro underground or shuttle buses to the airport. The hotel is also in a pleasant neighbourhood with an amazing choice of restaurants on the doorstep. It is a 20 min walk to the Colosseum and 20 min walk to the Trevi fountain and a short metro ride away from the Vatican City. Our room was clean, comfortable, modern and air conditioned. Nice to have a tea tray and a mini bar. Breakfast is a bargain at €5 each with so many options to choose from. My only tip for improvement would be to provide cold milk for the tea for English guests - only hot milk or cream was available!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jcw54, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Perfect Location"

5
User 28/10/2017

The rooms are modern and clean. Located close to train and bus station as well as sight seeing. Love this hotel. Highly recommend it. Many restaurants in the area with a wide variety of food to choose from.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Glenn D, Thank you for having chosen our hotel and for sharing your experience! We were all happy to read you had a nice stay and we exceeded your expectations. We really hope to see you soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"It could be a lot better"

2
johnjoy8, Indianapolis, Indiana 25/10/2017

We stayed 3 nights and it was a fair stay at this hotel. After a 3 1/2 hour drive to Chicago and a 10 hour flight to Rome not to mention a 30 minute train ride to the area where this hotel is located, any place would be a good first night's rest. The beds were very comfortable and the bathroom was small with no bath but it did have a shower stall. That is one thing that I had a big problem with. The Shower drain stopped up every time it was used. We had to build a levy around the door and walls of the shower with towels to contain the water. The front desk finally used a plunger to free up the drain but they seemed like we were asking a lot of them to clear it. The breakfasts were just fair for 5 euros. The thing that took this overall experience from average to poor was the last evening's stay when the day was very warm and so was the evening. The hotel chose to turn off their air conditioning. I again went to the front desk asking if there was a problem. They gave me several excuses and said it may be turned back on in the morning or in the afternoon of the next day .They offered another room but they didn't know (or cared) if that room's air conditioning worked or not. Come on Best Western you can do better than this. Never again will I stay in a Best Western Plus again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear johnjoy8, Thank you for taking the time to write a review about the accommodation you received at our hotel. We are deeply concerned that we did not meet your expectations; please accept our sincere apology. Unfortunately we have had an unexpected technical problem, and my colleagues have done all their best in trying to find you the best accomodation possible in order to ease, at least partially, the inconvenience caused; our apology if this effort has not been enough. Guest satisfaction is the goal of our Management, and we will do our best to meet that goal by improving and maintaining our hotel in its best conditions. We hope to continue to meet the standards of Best Western and thereby take pride in our membership in that chain, and we would be really glad if you could reconsider your opinion about us by giving us another chance to welcome you. We remain at your complete disposal, please do not hesitate to contact us directly for every query or request you might have. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Good Value in Central Rome"

4
Doug D, Ponte Vedra Beach, Florida 25/10/2017

This hotel is in a very good location in Rome and most historical sites are within walking distance. The lobby and public areas are very good and the breakfast is very good. Front desk staff were very courteous and accommodating.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Doug D, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to read you have appreciated our location and the Staff's dedication to our clients! We love to welcome people and make them feel at their ease and satisfied. It would be an honor to have the chance to serve you again in the future. Arrivederci! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Perfect mix of service and hotel!"

5
Elisabettaamadi, Venezia 25/10/2017

I have used this hotel with a group of 50 people. The hotel is very well kept, very clean and perfect position. The staff are very very professional from the front desk to the bar staff ( Giuseppe, Mohamed, Iso). My clients were very satisfy for the rooms and the restaurant service. Nice gym and sauna downstairs to relax after the exploring of the capital!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Elisabettaamadi, Thank you for giving us such a perfect rating and for having chosen our hotel! I'm sure our entire hotel Staff has been glad to take care of your needs as much as you enjoyed your stay. Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleagues Giuseppe and Mohamed, which surely will please them very much. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Wouldn't stay here again"

2
shopaholicWales, Wales 24/10/2017

Awful hotel stay I can't believe I trusted trip advisor and a trusted brand like Best Western , here in Rome. 4 star! No way The only reason I didn't ask to be moved was ,that our room was ready on arrival at 11 am we were so grateful ,that we just dropped the bags and went sightseeing We had booked for 3 nights It turned out all the suites were on 2 levels , ours just had the scariest stairs ,....there should be an advisory warning on these rooms ,if you have mobility issues or regularly need the bathroom in the night don't book Wish I hadn't booked a suite just a regular large double and somewhere else. Breakfast , was very chaotic and disorganised , there was the same dead cactus on a breakfast table 3 days. staff were under pressure Few amenities in our "suite"and even when asking ,3 attempts on soft pillows and a glass !! Room that was not user friendly and would not be Health and safety compliant in U.K. The Tv and fridge were upstairs whilst the kettle and sofa downstairs , as a suite it was so badly laid out Air con did not reach upstairs so too hot .No teaspoons or glasses Rang reception said they would send someone up ....never happened This is at best this is a transit tourist hotel .There were Tour groups leaving at 1.30am 3.30'am so it was noisy in the middle of the night I shall not be trusting trip advisor for some time 6€ per person per day city room tax to pay

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear shopaholicWales, Thank you for taking the time to share your experience with us on TripAdvisor. We're deeply sorry in reading that your stay hasn't been satisfying. We would appreciate it if you could provide us with all details about via email to customer.service@rhr.it for our further investigation, since we can guarantee to you that our junior suite's peculiarities are described in every websites. We take all guest comments very seriously and once again, we apologize for the inconveniences you had on your last stay. However, we're sorry that you haven't relied on our Reception staff so to assist you by assigning another room more suitable to your liking: the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible, as each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. Concerning your note upon pillows, we would like to inform you that we provide in every room the "pillow menu", which offers the possibility to choose from a wide range of pillows to suit your preferences. We would be really glad if you could reconsider your opinion about us by giving us another chance to welcome you. I do remain at your complete disposal, please do not hesitate to contact me directly for every query or request you might have. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Comfort and convenience in the heart of Rome"

5
User 23/10/2017

This hotel was the last stop for our family trip. It was a very well positioned hotel with all the comfort features that my family with 3 teenage boys needed. The staff were friendly and helpful in checking in and providing advice to help us with our stay in Rome. The hotel came with the usual comfort level of a 4 star hotel including fitness centre and sauna/steam room. Cleaners were regular but not invasive and always presented the room to a great standard. We chose to have the breakfast at the hotels restaurant everyday. There was nothing that could compete with a full breakfast for €5 per person. Amazing value. This value continued in the evening with dinner at the restaurant. There was a large selection of meals at very reasonable prices. An added bonus for my wife was the restaurants attention to detail when it came to offering gluten free options. I want to make very special mention of two amazing staff members who both worked in the restaurant and made our stay so much more pleasant. Marco (manager) went out of our way to talk to us, prepare a table for my family which was wheelchair accessible and check on how our week in rome was going. He was thoughtful and kind and it was amazing to come down every night and see "our" table set and waiting for us. Thank you Marco. The other person who went above and beyond was Mohammed (waiter). He was the most cheerful waiter i have ever met, engaging with my son who has a disability with his usual smile and happy demeanor. Within a day he had remembered all our usual ordered drinks etc and made our whole dining experience both fun and easy. We were sad to say goodbye to him and he will always be remembered. Overall a great hotel that is situated close to the centre of public transport and most of the usual sights.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear mshezza, Thank you for having chosen our hotel and for sharing here your experience. We were so happy to read you have had a nice stay and that we definitely exceeded your expectations! We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients, since we really love to welcome people and make them feel at their ease and completely satisfied. I will personally share your compliments with all of my colleagues, especially with Marco and Mohammed! I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Receiving feedback like this one it's a great motivating force for us to keep up with the service, so thank you from the bottom of our hearts. It would be an honor to have the chance to serve you again in the future. Arrivederci! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Comfortable, easy hotel perfect for Rome"

4
User 18/10/2017

My mother and I stayed in this centrally-located hotel primarily due to its cost and proximity to the Roma Termini train station. The hotel itself was comfortable and nice without much pomp and circumstance. The hotel had very friendly staff and seemed to have a good amount of conveniences (restaurant, gym, etc.) though we did not use them. The room was a little bit banged up (scuffed walls, somewhat "loved in" furniture) but was very clean. Its access to the Roma Termini station as well as the metro was a huge benefit for us since we needed easy access to jet off to view the sites. The area by the hotel features great restaurants and shops and this hotel was only about 20 minutes away walking from "Old Town" near the Pantheon/Trevi/Spanish Steps (about the same via metro to the Vatican). All-in-all a lovely stay and I wouldn't hesitate to stay here again.

"Return visit"

5
Italia007, Hereford, United Kingdom 16/10/2017

I have stayed in this hotel before and actually lived in it when I worked in Rome 12 years ago. It is in an ideal location as it is close to the Termini Station, buses and taxis. Perfect for travelling around. I was travelling alone for the first time and was a little nervous. My room was quite small with single bed but a nice surprise was the sun lounger, table and chairs on a decent sizes balcony,. The breakfast was good with plenty to choose from including some hot food. Some cooked tomatoes would be a nice addition but the scrambled eggs were good. I went to breakfast around 8.30 and it was never crowded. I got a table easily. Now for the best part for me regarding the reception staff. I was expecting a leisurely last morning before checking out and going to airport in hotel car. Unfortunately I got a message to say my flight was cancelled which completely threw me! I managed to find a Ryanair flight the following day and was helped by two wonderful members of Reception. Luca and Roberta and I hope the management will pass on my gratitude for their help. I am not young or tech savvy so really appreciated their help. Also thank you to the young lady at door of dining room who saw my predicament and offered to make me a cappuccino as I was a bit stressed. I will definitely stay in this hotel again and as someone else has commented there are some really nice restaurants within walking distance.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Italia007, Thank you for having chosen our hotel and for sharing your experience! We're really grateful for these kind words: reading about our guests' satisfaction is always a big pleasure for us. Customer care is the heart of our job, so we're especially glad to read that you have appreciated the service provided by our Staff, most of all in your as delicate as stressful situation; we will share your compliments with our colleagues Roberta, Luca and Monica (the lady from the breakfast area), which surely will please them very much! Hoping you have had a good flight home, we take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"One night stay"

4
User 12/10/2017

I stayed here for one night before flying back to Toronto. The hotel was very close to the train station, I walked with both pieces of luggage. It's also central to other tourist destinations like the Spanish steps and fountain and Colosseo. You can also grab the metro from termini about a three minute walk. The room was small, but it was just me and I didn't intend on spending hours in my room. Just somewhere to lay my head before my flight. Breakfast was hot and fresh, I got there around 7 and breakfast starts at 630 am. Good price. Everything was clean and no issues. I loved the smartphone In the room. Very handy and ingenious idea ! Overall will come back and will stay again in the future. Would recommend.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Amandabear_12, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time spent with us, and we look forward to welcome you back in near future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Nice hotel"

5
Rebecca B, North Carolina 12/10/2017

This hotel has a great location near many sights you want to visit. Nice restaurants are within walking distance as well as the metro terminal. Staff was friendly and the breakfasts were great! The room was spacious and very clean. Perfect place to rest after visiting all the sights!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Rebecca B, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Comfortable room, breakfast a scrum"

3
Ian S, Northallerton, United Kingdom 11/10/2017

I had a single room on the 7th floor and the added surprise was that I had my own balcony complete with sun lounger and table and chairs! The room was functional and bathroom looked good but the shower cubicle leaked and there was water all over the floor whenever I used it. The worst feature was the breakfast room which was packed and it was very difficult to get near the buffet or find a table.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Ian S, Thank you very much for taking time to share your experience on TripAdvisor following your stay at Best Western Plus Hotel Universo. We were pleased to note your compliments on the overall services of the hotel, which we will not miss to share with our Team. We have taken note of the areas where we could improve and thank you for this constructive feedback: rest assured that we will definitely take them into consideration. Don't hesitate to ask assitance to my colleagues, we are always here for you and at your complete disposal all the time. We very much look forward to welcoming you back in the future and assure you that we will provide you with our best service at all times during your stay. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Pleasant central location"

5
Patty R, Star Valley, Arizona 03/10/2017

This hotel was responsive when I emailed a request for a driver at the airport. It is a well decorated, clean location with very pleasant staff. When I checked out I told them I used to items in the mini bar and was told not to worry. Very nice place in city center!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Patty R, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel, and I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"good location"

3
Pinky C, Davao City, Philippines 02/10/2017

The hotel was small but it had a good location. It is near Piazza della Repubblica. Cafes were in abudance and so are souvenir shops. There are 3 small elevators for convenience. Friendly concierge. I found the room small and the configuration of the room inconvenient though. It was difficult to open 2 big luggage. But they were clean. It is a plus though for me to have a coffeepot or electric kettle to boil for tea or coffee. Breakfast buffet was good though they served the same breakfast for 2 days. They should have an assortment of bread because not all are used to eating hard bread. it wasn't appetizing.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Pinky C, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about us. We are delighted that you enjoyed your stay! Concerning your note upon the room assigned, we take this opportunity to inform you that we boast to have several room's type, some of them very big and comfortable: we're sorry that you didn't relied on our Reception Staff to change your accomodation! Client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire. With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great hotel"

5
User 02/10/2017

This hotel is in a great location on a main street with plenty of restaurants and shops nearby. The colosseum and roman forum are around a 15 minute walk and the trevi fountain is around 20 minutes away. The hotel was very clean and the rooms are comfortable and modern.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear lemo991, Thank you for having chosen our hotel and for sharing your experience! We were all happy to read you had a nice stay and we exceeded your expectations. We really hope to see you soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"great hotel"

4
waylyn2016, Portsmouth, New Hampshire 01/10/2017

My husband and I stayed here on a tour. Room was spacious and bathroom was very large. Tried the bidet (first time) but it leaked all over floor. Tiled floor slippery so have to be cautious.Centrally located. Lobby and stairwells all in marble flooring. Buffet breakfast was delicious. Would stay here again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear waylyn2016, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about us. We are delighted that you enjoyed your stay! Client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire. With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Good for groups"

3
HoneyD337, Salisbury, United Kingdom 01/10/2017

Near the station and 2 great museums. Rooms OK with good WiFi, but the lighting is rather confusing. Queuing for the lifts can be a problem and the breakfast buffet is a bit of a scrum. What you expect from a large hotel

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear HoneyD337, Thank you very much for taking time to share your experience on Trip Advisor following your stay at Best Western Plus Hotel Universo. We were pleased to note your compliments on the overall services of the hotel, which we will not miss to share with our Team. We have taken note of the areas where we could improve and thank you for this constructive feedback: rest assured that we will definitely take them into consideration. We very much look forward to welcoming you back in the future and assure you that we will provide you with our best service at all times during your stay! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great location"

4
User 28/09/2017

Hotel within 5 minutes walk to train station, hotel staff were very friendly and the breakfast buffet was great for a young family. The furniture was a bit dated, however the room was spacious. It did get abit noisy during renovations in the middle of the day when we first arrived, however it did not carry on till night time. Overall, a good experience.

"Excellent location close to Termini Station"

5
tanya0834, Nova Scotia 25/09/2017

We stayed one night at the Best Western Plus Universo after a cruise. The location was perfect! Less than a 5 minute walk to Termini Station. There were 4 of us travelling together and the front desk pre-arranged a taxi service for us to go to the airport the next morning. Taxi was 50 Euros for the 4 of us with all of our luggage. The hotel is very upscale, with beautiful marble staircases. Rooms were very spacious as was the bathroom. We had a room with a 2 single beds on the main level and a loft with a King bed upstairs. We were 4 adults and it didn't feel cramped, and served it's purpose for 1 night. The hotel had a cell phone that you could take with into the city. All the main attractions and restaurants are preloaded and it will Google Map you and tell you exactly how to get where you are going. We used it and thought it was an excellent service. It is complimentary unless you want to use WiFi.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear tanya0834, Thank you for having chosen our hotel and for sharing your experience! We were all happy to read you have had a nice stay and we exceeded your expectations. We really hope to see you soon! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Average"

3
Sindbad2007, The Nutmeg State 24/09/2017

Average hotel nothing spectacular. Location is convenient since it's very close to the city center. Furniture very basic, bed comfort average, basic amenities. Be aware of a cell phone offered in the room for use by guests, if lost or broken will cost hundreds of Euros. Clean, but over run carpets. Room although a King bed, but not very big. The breakfast buffet is nothing special. Overall it was a good stay for the location that allowed us to walk every where to see the sites.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Sindbad2007, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your opinion about us. Please accept our apologies if during your stay some of our services were not completely satisfying. Concerning your note upon our mobile phone, since it's a service that we provide to our guest without any deposit, of course in the event of loss or damage there's a penalty; guess there's no reason to warn people, since it's quite reasonable and predictable procedure. We would like to inform you that client's satisfaction is one of our first aims, so don't hesitate to ask us whatever you might desire. The hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. With the hope of being chosen again for your stay here in Rome, we send you our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great location and quality hotel"

5
YoYoGabba, Brisbane, Australia 21/09/2017

We stayed here for five nights and upon arrival we were greeted with beautiful Italian hospitality. This hotel is very close to the Rome Rail and only a 15 minute walk to some of the major Rome ancient sites. There are many restaurants and cafes close by. We regularly visited the one on the corner and got our lunch of 4€ pizza slice and sandwich/panini. The hotel wifi is fast. Breakfast is great and lots of options and open from 6:30am to 10:30am (I think). Only suggestion would be to have normal tea varieties as only saw herbal teas. The rooms are clean and large. Reception were warm and friendly. Very spoilt on our first visit to Europe.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear YoYoGabba, Thank you for having chosen our hotel and for taking the time to share with us your experience in our property. Any comment, either positive or negative, from our clients is important to us. We were pleased to read your comments about our facilities and the impeccable service of the hotel! Most of all, we are so glad to read you have appreciated the Staff's dedication to our clients! We love to welcome people and make them feel at their ease and satisfied. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. Of course, the ability to surprise our own guests with significant gestures, like providing more tea's varieties (as you wrote in your review) it's always appreciated, and I can assure you that we will take it in a great consideration: thank you so much for your suggestion. We are looking forward to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Booked & Paid But No Room!!!"

2
pauljkiwi, Auckland Central, New Zealand 21/09/2017

Hotel Universo ROME We picked this hotel for being close to the rail station whilst being in Rome. Well we arrived here at the hotel around 1530 after the journey by rail from Rome Airport. Proceeded to check in when we were told that there was a problem with our room??? The response was it had water damage!!! We were the shuttled by taxl to train stops away to their sister Hotel Best Western President. The room here was inferior to what I had booked at the BW Universo not to mention the 50-60 Euro price difference between the hotels. The BW Universo paid for the cab both ways between the hotels but never made any adjustment in the price that I had paid. This inconvenience cost us a couple of hours out of our day. Not impressed by the antics of this hotel as it appears it was overbooked & full of Trafalgar Tour people.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Pauljkiwi, Thank you for having chosen our hotel and for sharing your experience here. Please accept our apologies if during your stay some of our services were not completely satisfying. The exact reason of your bookout was due to a technical problem in the room that unfortunately occurred on your arrival date and therefore gave us no sufficient time to fix it, forcing us to choose to allocate you at our sister hotel Best Western Hotel President****. The Best Western Hotel President is a 4 star hotel belonging to our hotel chain, and is located close to the Colosseum and the Basilica of St. Giovanni in Laterano, about 1.5 Km from the Best Western Plus Universo. As you mentioned before, we underline the fact that you've been transferred to the Best Western Hotel President by taxi, which was completely on our charge. We are very concerned about our clienteles' well been and in order to ease, at least partially, the trouble caused, an homage of a fresh fruit basket has been placed in your room. We trust in your understanding and believing that we did not absolutely wanted to cause any inconvenience to you, and I would like to grant you our best endeavor to prevent that such events shall occur again in the future. We take this opportunity to inform you that we have flexible rates: the price of the stay changes according to the daily availability of the hotel and the seasonality; of course it is not a low quality index, since the Best Western Hotel President it's a 4 star Best Western hotel, located in one of the most beautiful areas of Rome. I do remain at your complete disposal; don't hesitate to contact me should you need any additional information. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Roma

"Great Location, Lovely Room and Wonderful Terrace"

5
SammyG1965, Weston super Mare, United Kingdom 21/09/2017

Great location just a couple of minutes walk from Termini station and many attractions. Very clean and modern hotel with helpful, friendly ad professional staff. Great room with a huge terrace with sun loungers and table and chairs and views over the rooftops of Rome. Excellent breakfast in the hotel and lots of local restaurants and cafes for meals or a drink.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear SammyG1965, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Good hotel "

5
User 19/09/2017

Today is my last night in the hotel and I really enjoyed my stay here without any concerns. My room 526 is excellent and quite big for confortable stay. Thanks for good service and keep it up. Next time I will definitely return back)

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Fuad D, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are so glad to note your appreciation of our rooms and the hospitality offered at our hotel! I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thanks to you for having chosen us, we certainly look forward to the opportunity to welcoming you back in the very near future! :) Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great place. Hotel was very clean. They took care of our luggage while we visited Venice. Very nice. Great location!"

4
Kim B, Evansville, Indiana 19/09/2017

Food was good. Good view out our hotel room. Enjoyed the loft atmosphere. Bedroom upstairs, living room downstairs. All modern furniture. 2 televisions. One upstairs. One downstairs. Nice. Would stay here again.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Kim B, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great Location for Stazione Termini, Quiet, Excellent Customer Service"

4
spqr1903, Arlington, VA, United States 14/09/2017

My wife and I stayed one night at Hotel Universo, based on its very easy access to the central Rome train station, where we took an early morning train to Leonardo da Vinci Airport. The reasonably-priced standard king bed room exceeded our expectations with its relative size; the size and good amenities of its bathroom; the total quiet of the room and especially, its large, nicely-appointed terrace with a fine local view of Roman rooftops. Definitely beyond expectations! I also must mention the warmth, courtesy and professionalism of Marco S, who welcomed us at the front desk at check-in. He is a young man in the right business, a credit to the hotel whose above-and-beyond positive attitude deserves recognition and reward.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear spqr1903, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about our facilities and services. We were all happy to read you had a nice stay and we exceeded your expectations! This is the result of our strong efforts, made to keep the quality always high. Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleague Marco, which surely will please him very much. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Decent hotel rooms / bad service / safety issues"

2
Chelsea Z, San Francisco, California 11/09/2017

My mom and I stayed here for 4 days. I would have rated this higher but had an unfortunate experience on the last day. Overall the rooms are nice and a decent size. The bathrooms were modern and clean. We ate breakfast at the hotel every day. It was a good deal for 5 euros. The front desk staff was somewhat cold and unhelpful, except for the blonde gentleman (he was great!) The main issue of our stay was the elevator and the lack of service. My mom had left her phone in our room and took the elevator upstairs to get it. She took the main lobby elevator to the fourth floor and it completely malfunctioned. The elevator went up to random floors and wouldn't open, then it dropped her 2 floors and the impact was so hard she fell onto the ground. The elevator then took her to the 8th floor and she was screaming for help. Finally after 5 or so minutes someone heard her and pried open the elevator door. The person who saved her walked her down but no staff asked if she was ok or was even concerned with the safety of their elevator, just said 'we're getting it fixed'. After the fall, my mom's tailbone / back was in pain for the rest of our 8 day trip. We traveled to Florence and Paris and she could barely walk around... very disappointing! This four star hotel should consider safety issues with their elevators and also show some concern around their guests.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Chelsea Z, Thank you for having chosen our hotel and for sharing your experience online. I've read carefully your words and, on behalf of all the Staff and Management, please accept our deepest apologies for the inconvenience occurred during your stay. I can barely imagine the distress and the fear that your mother have felt: we're truly and deeply sorry. Having said that, I have forwarded your comments and feedback to the relevant department, and I can certainly promise that my colleagues will take this seriously and deal internally. This is a four-star Plus hotel and it's part of the Best Western chain, so we have high standards that must be required. Hoping your mother feels better now, we really hope you'll give us a second chance and that we welcome you soon and again as our guests. I do remain at your complete disposal, please do not hesitate to contact me directly for every query or request you might have. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great stay with friendly staffs! "

5
User 10/09/2017

Good place to stay in Rome. Quiet yet comfortable. Near to train, and metro, walking to attractions was an options, which we did. Had been upgrade us to suite room for birthday treat, nice touch with smart phone provided in room with wifi access which free of charge!!! Breakfast at charge, nearby with several restaurant. A place to be selected to stay with excellent staffs!!!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear phoebel596, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were pleased to read positive comments about the room cleaning and the impeccable service of the hotel! This is the result of our strong efforts, made to keep the quality always high. Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great Stay"

5
chrisham2017, Chester, United Kingdom 06/09/2017

Had a great 3 night stay here in August. The hotel is a 5 minute walk from the main bus/train terminal. From the hotel you can walk to the coliseum in around 20 minutes and if you don't fancy the walk, the tourist 'hop-on hop-off' bus stop is about a 2 minute walk from the hotel. There are lots of good bars and restaurants nearby too - it's a great location. We arrived at the hotel before the check-in time and our room wasn't ready, but after searching on the computer the guy behind reception managed to find us a room and check us in very quickly, after the flight we were very grateful of this. The room was pretty large, very comfy bed and a good size bathroom too, we were very impressed. There was a mobile phone in the room which you're free to use during your stay (we were too worried about losing/breaking it while we were exploring the city, so didn't use it!). Our room was cleaned on a daily basis and the cleaners weren't knocking your door at 8am like in some hotels, which we were glad of! We had breakfast on one of the mornings and that was fine, especially for the price. All in all this is a great hotel, I would definitely recommend to anyone taking a trip to Rome.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear chrisham2017, Thank you for your wonderful comment! We really appreciate your kind words and recommendations. Thanks for your compliments for our property as well as our team: it's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. Concerning your note upon the mobile phone, we provide to our guests this service because we want to offer one of the best useful option ever,so don't be afraid to use it! It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

"Disappointing Stay - Very Poor Customer Service."

1
cyclewithme1990, Bedford, United Kingdom 05/09/2017

Summary : We will not be returning to the Best West Plus, nor the Best Western hotel chain for quite some time. We stayed at this hotel for 2 nights at the beginning of September (2nd-4th). We arrived at the hotel at approx 12pm and waited in the front desk queue to be checked in. After approx 10minutes (one person on reception - quite a large group in front of us) we acknowledged we was asking for an early check-in, but was hopeful that our room might be ready early - this was not the case. Our room was not ready, no big deal so we stored our luggage and headed out for some lunch. On returning to the front desk at approx 2pm, we felt rushed through check in. We were given the absolute basics. Told our room was 532 , was given our key and left standing at reception wondering if that was it. The reception staff did not even tell us where we could find the stairs or lift to the rooms! We wasnt told if breakfast was included or not, or any facilities the hotel had. There was maps on the front desk and by protocol reception staff usually give you a quick brief introduction of where you are and ask if you have visited the city before. 100% poor customer service, we felt neglected from the very start and let down by the hotel and its 'staff'. On exiting the lift our room was right beside the elevator. (please see pictures!) We could literally stand at our door and press the button to call for the lift. Noise wise it wasn't as bad as what we expected but still not ideally nice to be situated right outside the lift where people hover and wait. On entering the room (if you could even see the room!) The curtains where closed and being black out curtains you couldn't see anything! This was so unwelcoming. The bath had dirt in (please see pictures again) and the skirtin board had come off. The wardrobe door didn't close properly and i nearly had an accident as they are glass. The bedding was clean and fresh, the tele seemed to only have italian channels when they advertised english as well. The Samsung phone that was provided wasn't working when we entered the room, so we phoned down to reception to let them know (incase they thought it was us on check out that broke it!) and also if they could fix it, as we would have loved to our used it. Reception told us, they would send someone up to look at it. This someone never turned up and that was the end of that conversation and topic. So no phone we got for our weekend. Tea and coffee facilities was nice, safe in the wardrobe and bathroom amenities. An overall nice room with a recent view. The errors in the room could have been overlooked if the customer service downstairs wasn't so awful. When booking this hotel from Expedia they had an offer with the hotel that we would have free soft drinks only from the mini bar. This was on our itinerary and booking confirmation. We asked on 2 separate occasions at the front desk if they could check this before we drank from the bar as we didnt want to accidently get charged. The first time the man checked our file and of course there was no recollect of this, so he asked us to email our 'evidence' and itinerary where it stated this to universo@rhr.it. We had heard nothing back since the first night, so on the second day we ask if this had been amended/noted on our bill. Once again they had no recall of this, we explained to another staff member who was on reception (each time we went to reception there was a different man) who asked us to email our proof , this time the reception staff said, i dont have the emails i will check later. Seriously?! I am utterly shocked at how this hotel handles its guests. Are we really asking for that much ? For our phone to be fixed and for someone to check that our free mini bar is noted on our bill. Overall a terrible experience at this Best Western. Room was adequate and nice, location was awesome. We will definitely wont be returning to a Best Western again for some time. We would rather pay more money and stay at another hotel in the same league. Very dissapointing, have stayed at many Best Westerns and this was just awful, and all down to the guest services.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear cyclewithme1990, Thank you for having chosen our hotel and for sharing your experience here. Please accept our deepest apologies if during your stay we didn't meet your expectations: be assured that this does not reflect our service standards and that we will follow up this situation with our entire Team and Management. We are truly sorry: this is a four-star Plus hotel and it's part of the Best Western chain, so we have high standards that must be required in order to avoid episodes like this, since our first goal is to deliver high-quality hospitality to every guest on every stay, starting from arrival date until departure. We really appreciate your opinion, that we consider it more than useful. We would be really glad if you reconsider your opinion about us by giving us another chance to welcome you. i do remain at your complete disposal, please do not hesitate to contact me directly for every query or request you might have. Kindest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Good location, close to station."

4
STL1970, Carlisle, United Kingdom 30/08/2017

Stayed for 4 nights with family. Had a large family room consisting of a double & single bed, shower & large bathroom. Toiletries included. There is a smart phone in your room to get internet access. The air con was pretty poor though. Breakfast consisted of everything you would expect. Tea, coffee, juices, pastries, pancakes, sausage, bacon, eggs, cereals, cheese's, meats etc. The hotel is about 5-10 walk from main train station & the train from airport takes about 30 mins.(No need to book expensive transfers). If I was in Rome again I would consider this hotel.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear STL1970, First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Print hard copy of reservation and promo and compare it with final bill at checkout"

2
sanfrancisco_momma, Vancouver, Canada 27/08/2017

Had issues with air con leak from ceiling and staff initially sprayed area rather than our switch room. Had to again call front desk when leak got worse to switch to another but smaller room. Hotel bill was not correct as their system is not up to date with my lower rate. Floor cleanliness in room could be better as we kept finding bits and pieces of broken plastic from previous occupant. Basement gym facility is creepy - No windows and dark. No privacy in sauna or turkish bath. Pluses - location is near major attractions and train station; breakfast is fine; wifi worked properly; some of the front desk staff are polite.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear sanfrancisco_momma, Thank you for having chosen our hotel and for sharing your experience here. Please accept our apologies if during your stay some of our services were not completely satisfying. We would appreciate it if you could provide us with the registered guest's full name and the staying period via e-mail to customer.service@rhr.it for our further investigation, since through your words we weren't able to understand exactly what happened during your stay. This is a four-star Plus hotel and it's part of the Best Western chain, so we have high standards that must be required. We really appreciate your opinion, that we consider useful to continue to offer a quality service. We really hope you'll give us a second chance and that we welcome you soon and again as our guests. We look forward to hearing from you. Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great location! Free phone/guide!!!"

5
User 27/08/2017

Really impressed when this hotel. Rooms are lovely. Great bathrooms, cosy beds! The hotel also gives you a phone for free in your room, no deposit required - free, yes FREE data, messages and international and local calls. It also has an inbuilt tour guide with sat nav and location descriptions/history. It's perfect to see the city! Nice touch by the hotel

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Gary F, First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Fantastic Property with Great Location"

4
Willow W, Winnipeg, Canada 26/08/2017

We loved this hotel for it's clean rooms, small thoughtful extras and fantastic staff. We felt comfortable and cared for with friendly knowledgable front desk, service and management. Breakfast was included and had great hot selections as well as cold selections.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Willow W, Greetings from Best Western Plus Hotel Universo! Thank you so much for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel, and I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Thank you for recommending our hotel, we certainly look forward to the opportunity to welcoming you back in the very near future! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Good place to stay"

4
David C, Perth, Australia 25/08/2017

We stayed here for 3 days in July 2017. It well located not far from Termini Station. The place is a good place for getting around, the room was of a good quality, breakfast very comprehensive and the staff polite and help full.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear David C, Thank you for your wonderful comment! We really appreciate your kind words and recommendations. Thanks for your compliments for our property as well as our team: It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. It would be a pleasure to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Beautiful hotel and many rooms have a large and wonderful balcony. my room was 724. i even stayed an extra day."

5
Rick D, Destin, Florida 23/08/2017

I would love to stay here again. The location is a 5 minute walk to Rome Termini train station. The room I had was 724 and it bad a huge balcony. The breakfast was good and the service was fantastic. Spacious room and very comfortable.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Rick D, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims. It would be a privilege to host you again in future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great hotel, great location in Italy"

5
laredo2015, Laredo, Texas 22/08/2017

This hotel is near lots of stuff, restaurants, several hotels, and the train station Termini. a couple of blocks down. They have a mini store in front of the hotel that sells food and drinks. Great. Cheap. also they have a killer buffet for breakfast for $5euros. per person. The rooms are big and beds man I tell ya all COMFY, its a great hotel all over.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear laredo2015, Greetings from Best Western Plus Hotel Universo! Thank you for having chosen us and for sharing with other travellers your kind opinion about our facilities and services. It was flattering for us to read that you have been totally satisfied by your stay! We look forward to welcoming you soon and again as our guests! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great location and hotel"

4
tonysI1747ZX, Vancouver, Canada 22/08/2017

Beds were great if you like firm. Breakfast was very good. Location excellent, walking distance to all major sites and Termini station when you need to catch the metro to the Vatican. It was very hot while we were there on vacation. Go to the restaurant est, est, est across the street from the hotel and have the seafood pasta. You won't be disappointed.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear tonysI1747ZX, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Danger elevators "

4
winsir, San Francisco 22/08/2017

Very good hotel. Big room. Good location. Many restaurant near by. Friendly staff. But the elevator is danger. Close super fast. Also it is not stable Breakfast for $3 euro per person is a bargain. It is a hot breakfast buffet

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear winsir, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us. We are glad to hear that you had a relaxing stay and enjoyed the amazing service! We regret to read that some of our facilities were not up to your expectations, but let us inform you that our elevators are compliant with legal standards, and they're safe (event though they're a little bit fast!) since our Maintenance Team check them every day for security reason. We are looking forward to welcoming you back here! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Very nice stay"

5
Indiggonj, Rockaway, New Jersey 17/08/2017

We were on a group tour and this was our first hotel to arrive at after our flight from the US. It had a beautiful lobby and good food nearby for dinner and drinks. Breakfast was served in the morning and had a great and varied selection. Healthy fruit options too. Our rooms were very nice as well, and spacious. Nice amenities. The rooms also had a mobile phone to use in the room and around Rome to get around. Rome Train station is close by as well w lots of shopping and food.

"Good locations and breakfast"

5
amazinggraze, Singapore 14/08/2017

Next to train station and bus stop. Food in train station and nearby. Breakfast with good variety. Clean ad simple room. Come with wifi. And free usage of a mobile phone within city. Will definitely stay again

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear amazinggraze, Thank you for having chosen our hotel and for sharing your experience here! We were all happy to read you had a nice stay and we exceeded your expectations. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Recommend! - Good hotel, small room, good breakfast"

4
Ami-chan-27, Rotterdam, The Netherlands 14/08/2017

Stayed a long weekend at this hotel. Staff was nice and friendly, helped with everything when we checked in. The room was very small - given the pictures on the website I honestly expected something a bit bigger. The view was also to the back - basically a brick wall, which didn't help. The bed was a small double bed, which turned out to be very small for two people - I wouldn't recommend it unless you want to hug each other during sleep. Breakfast was good, very nice omelette. Not a huge selection of sweet options after breakfast, but that's ok. Location is splendid! Easy to get to Termini and also easy to find for Ubers or taxis. Would recommend it, just careful on the room size if you find an issue with that usually.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Ami-chan-27, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience with this community. It was flattering for us to read that you have been totally satisfied by your breakfast, by the Staff and by the hotel location! Concerning your comment, let us take this opportunity to inform that you can you always rely on our Reception Staff so to assist you by assigning another room more suitable to your liking: we've got several room's type, and our Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible, don't hesitate to ask them whatever you might desire! Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great stay but a few glitches"

3
User 13/08/2017

Staff was very friendly but we were handled by about three different people at once whenever we approached front desk, which got confusing as one person would ask a question then another and another and we weren't sure who was helping or how many times to ask a question again. Our room was absolutely incredible except for two things. The door to our balcony wouldn't open but perhaps it wasn't meant to. We could have checked that out with the staff but our stay wasn't intended for lounging in our room but rather exploring Rome. Nonetheless, it would have been nice to have access. The second thing was an absolutely terrible smell of sewage coming from our bathroom drain. It came and went and as I mentioned we were not there long enough to have to complain but this was very off-putting especially during such extreme heat. All in all not a horrible stay and it could have just been our room.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jrs072217, Thank you for having chosen our hotel and for taking the time to describe your experience here. We regret to read that during your stay some of our services were not completely satisfying to you. Most of all, we're sorry that you haven't relied on our Reception Staff so to assist you by assigning another room more suitable to your liking. We are very sorry about that as infact the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible. Since our property host almost 200 rooms and in this period we're fully booked, sometimes may happen that my colleagues are temporary busy, but I can guarantee to you that is a matter of 5 minutes: each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. Let us take this opportunity to inform you that we really appreciate your opinion and we consider them more than useful to continue to offer a quality service. Hoping you'll give us a second chance to welcome you, we look forward to see you! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Weekend stay in Rome"

5
User 12/08/2017

Newly renovated updated room, great facilities, very comfortable, helpful staff, wonderful breakfast for a minimal fee, full restaurant, free wifi. Location convenient and safe, close to trains and within walking distance to sites, Excellent value without compromising quality and comfort. Exceeded expectations - highly recommend.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Caryn_NY, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travelers your kind opinion about our facilities and services. We are glad to read you have appreciated our location, our breakfast and the Staff's dedication to our clients! We love to welcome people and make them feel at their ease and satisfied. It would be an honor to have the chance to serve you again in the future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Great Stay while in Rome"

5
LDN07, Toronto, Canada 10/08/2017

We finished off our vacation in Italy with 3 nights in Rome. I must say that our stay at Universo was absolutely amazing, starting with the staff especially Ms. Sansone who was very accommodating, friendly and professional. The hotel room was spacious and very clean. We absolutely loved the proximity to all the attractions especially Colosseum, Piazza Navona and Pantheon. We will definitely stay there again when we revisit Rome. I would recommend this hotel to anyone traveling to Rome. Arrivederci Roma until we meet again!!!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear LDN07, Thank you for giving us such a perfect rating and for recommending our hotel to other travelers! We were all happy to read you had a nice stay and we exceeded your expectations. We're especially glad to read that you enjoyed the service provided by our Staff! We will definitely share your compliments with our colleague Amelia, which surely will please her very much. We look forward to welcoming you back soon! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Clean hotel but small rooms"

4
yatis77, Tehran, Iran 09/08/2017

I stayed in this hotel 4 day in last September... The rooms are very clean, we booked for a 3 separate beds, and the room was very small for three, the position of hotel is really great and you have access to termini in 5 minutes by foot. The staff were great and helpful.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear yatis77, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us. We are delighted that you enjoyed your stay! At the same time, we are sorry that we didn´t meet all your expectations regarding your room; we take this opportunity to inform you that you can always rely on our Reception-Desk to assist you by assigning another room more suitable to your liking and bigger: the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. Hoping to have you soon and again as our guest, please accept our best regards. Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great room"

5
User 06/08/2017

Great room! It was spacious and very clean. It was very Americanized which is great for what we are use to. The washroom is spacious and great. It had good amenities. Compared to hotels we have booked in Venice and Florence, this one is the most spacious and clean. Very convenient to everything as it is close to the train station.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear tina c, Thank you so much for your review! We're really grateful for these kind words. Reading about our guests' satisfaction is always a pleasure for us! We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"1st stay in Rome"

4
Ellie-may-marriott, Waltham Abbey, United Kingdom 06/08/2017

I booked Rome for my boyfriends birthday present we stayed in the best western universo hotel. Very clean, polite staff & Mohamed was very friendly, happy to help & made good cocktails in the hotel bar. Would recommend the hotel to a friend.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Ellie-may-marriott, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were pleased to read your positive review! This is the result of our strong efforts, made to keep the quality always high. Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleague Mohamed, which surely will please him very much. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Lovely room, shame about the view "

4
Carol S, Welwyn, United Kingdom 04/08/2017

As you would expect from a Best Western Plus. Lovely clean room, easy check in and nice staff. The hotel is ideally situated to access the city. Breakfast is €3 if you book with booking.com. Good choice of food and restocked regularly. Unfortunately for me a view is important and we didn't have one.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Carol S, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. Concerning your note upon the view, we're sorry that you haven't relied on our Reception Staff so to assist you by assigning another room more suitable to your liking. We are very sorry about that, as infact the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible. Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable. It would be a real pleasure hosting you again in future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great location, comfortable hotel and helpful employees"

4
sssmck, Lincoln, California 03/08/2017

Stayed here twice, before and after a cruise. Booked the "family room" to house my husband and I, plus our kids ages 12 and 15. This room type was relatively hard to find in Rome (we would instead have had to get two rooms) so we greatly appreciated these room types. They were split level rooms with beds downstairs for kids and upstairs for parents. Both rooms we stayed in had balconies which was very nice. Employees were very helpful and housekeeping staff were very friendly anytime we ran into them. Teenager is a picky eater and their room service offerings fit our needs really well given this situation. Would defintely stay here again if we find ourselves needing similar accomodations.

"Amazing weekend!"

5
DianaDDV, Vaughan, Canada 03/08/2017

My husband, 2 children and I stayed here for 3 nights in July. The hotel had spacious, clean and modern rooms, which, for Rome, was a wonderful surprise. There was plenty of space for the 4 of us and all our luggage. The beds were comfortable (we all slept very well) and the bathroom was spacious and clean. The breakfast was excellent and provided my son (who has allergies) enough safe options. Hotel Universo, is close enough to all the sites and you can get around easily from this location. Amelia Sansone supported our group and went above and beyond to give our family (as we stayed with extended family as well) the best possible service. I highly recommend this hotel for anyone who is visiting Rome.

"Family weekend in Rome "

5
User 31/07/2017

Stayed in hotel Universo with my husband and 2 children on a very hot weekend in Rome! We had a family room which was perfect, lovely and spacious and modern, spotless, and cool. Every need was catered for and the beds were really comfortable. Staff were friendly helpful and attentive. Buffet breakfast was super loads of choices excellent food and plenty of tables. The hotel itself is in an ideal Location. I can highly recommend a stay in this hotel. I have stayed here about 4 times over the last 14 years and time and time again they do not disappoint, standards are consistently high.

"Awesome Hotel"

5
User 31/07/2017

We stayed here this July. What an awesome hotel with spacious rooms, modern and clean. Staff was friendly and very attentive. We could no get over the spaciousness of the rooms for Rome and a family of 4 this was a big plus. Special thanks to Ms. Sansone who made our group stay that much more enjoyable and comfortable. Very refreshing to see people go that extra mile. Again we highly recommend this hotel.

"Family Trip"

5
Nadiadel73, Woodbridge, Canada 30/07/2017

We stayed at the Best Western Hotel Universo July 22 to 24. Our experience will be unforgettable. The staff was amazing, the rooms were clean and spacious, breakfast was great there was stuff that my nephew with a peanut & tree nut allergy could eat. A special thanks to Amelia Sansone who went the extra mile to make sure our stay was fantastic. I definitely would recommend this hotel to everyone. On my next travel to Rome this is the place that I will definitely stay.

"Excellent location and facilities, highly receommended"

5
ClareypopsEdinburgh, Edinburgh 27/07/2017

We booked a family room for 3 inc breakfast. On arrival we were shown to a Junior Suite, which was fantastic. It allowed some privacy for everyone. Beds were large and very comfortable. Air Con and Wifi were also great. Breakfast had everything you would want, plenty of staff and excellent quality and choice. The main attraction of this hotel is the location, very near the main train station and walking distances from all the sights. If you come out of hotel and turn right, there are many high quality restaurants within 5 - 10 mins walk. We opted for the set menu and were never disappointed, great value and choice.

"Great hotel staff are awesome "

4
stephen c, Melbourne, Australia 26/07/2017

Stayed at the Best Western room was very nice staff very helpful and friendly close to restaurant's and transport. The hotel supplied a smart phone so we had internet wherever we went and free phone calls also had all tourist information loaded to phone as well as find my hotel if we got lost would love to stay again on or next trip from Australia.

"Excellent Location with Comfort"

4
713Elizabeth, Houston, Texas 25/07/2017

First, it was very easy to find and walk to this hotel from the Roma Termini station. The staff were all quite friendly and happy to help with my broken Italian. Our room was a corner room on the 6th floor and had a pretty nice view from both sets of windows. I especially like that the hotel gives guests a smartphone to use (with some ads that proved worthwhile!) while traversing the city so we did not need to buy an Italian SIM to keep up with maps and translators. And to end, the breakfasts were pretty good with a decent variety of foods for all tastes.

"Great Hotel- Great Staff"

4
trishabhatt, New York City, New York 25/07/2017

The hotel staff at the hotel were very nice except for one person who was very rude to my husband at 1am in the night when our AC in the room was not working. however the next day the morning staff upgraded us to a junior suite in the hotel. The room was great and spacious- excellent for families. The location was good- very close to Rome Termini station we walked from there. There are lots of restaurants and bars around the area. 20 min walk to the Collosseum and Trevi Fountain. Mini Mart right across the street for water and daily supplies. Good Location

"Family sightseeing trip"

4
Kev_Gough_12, Gateshead, United Kingdom 25/07/2017

We stayed for 7 nights here and generally found the hotel and room to be comfortable. We had a double and a single room for the 3 of us. Both our rooms were on the 7th floor. There are 3 lifts, though only the front lobby one was big enough for 3 with luggage. Checking in was stress free and straight forward. The single was very small and dark. The bed was comfortable enough for a single. The double room was just big enough, any smaller would have been a struggle for 2 adults. The bed, 2 singles together, was comfortable and made-up daily if requested. The bathroom, shower only, was a good size and had everything needed, however we had to request clean towels one day has none were put in by maids even though they took the used ones. Coffee and milk weren't replenished everyday in the room. The mini fridge in the room was too small so only had a few items in it. Satellite TV in the room only had CNN and BBC World News in English. Though there were plenty of Italian, German and French channels. The air con was excellent Breakfast: staff were great, very attentive and polite. The choice of warm fayre - not hot-was limited and to be quite honest was not to my liking. However the selection of cereals, breads, cheeses and cold cuts was really good. Plenty of fruit juices and coffee with warm milk. The bar is tiny, though I never saw many people using it. Service was good. We used the restaurant one evening for dinner. The service was good and the food was lovely, though the menu is rather limited. Location: just a stones throw from the central rail and bus stations - Termini - this hotel is well placed for tourists. The streets around this area are quite quiet and relatively clean, however Rome is not a clean city. There are plenty of restaurants close by and each has English speaking staff. All the main attractions of Rome are within 1/2 hours walk, though the condition of the pavements and roads make for slow going. We booked passes for transport and entry in to the top attractions which made life easier.

"A Great Hotel!!"

5
StrongHands, Palm Springs, California, USA 20/07/2017

Great location. Great room. Amazing front desk staff and a great breakfast. Love this place. Second time here. The bed is really comfortable and the location is perfect for all the sights in Rome. Food is good and the service throughout the hotel is very very good.

"Lovely hotel perfect situation"

5
Happynewportboy, Caerleon, United Kingdom 20/07/2017

We spent 4 nights here, July 17. Terrific hotel 5 mins from termini. Walking distance of Trevi, Spanish steps, Colloseum, Pantheon etc. Terrific places to eat within 5 min walk. Hotel itself, nothing too much trouble for staff. Wonderful decor, rooms comfortable, free wifi, free mobile phone whilst in hotel, free international calls to eu countries. Air con room a must, certainly at this time of year. We booked in January well in advance. 4 nights in Rome for 380eu an absolute bargain.

"Clean and Friendly"

4
Dawn C, Grand Rapids, Michigan 17/07/2017

We were booked here with a tour group. The staff was very friendly and helpful. The restaurant food was very good. Breakfast was fantastic. We ate in the lower level restaurant and there was champagne, variety of food and relaxing music with dimmer lighting. What a great way to start the day! Our room was clean and comfortable. My only negative was the location. It was near the train station, but a distance from the tourist sites. We would probably stay here again!

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Dawn C, Thank you for having chosen our hotel and for sharing your experience! We were all happy to read you had a nice stay and we exceeded your expectations. Concerning your note upon hotel location, we take this opportunity to specify that our area is well linked with main touristic places in Rome: there's two metro stations both of them 5 minutes walking, Termini railway station is very close (as you have already mentioned before) which is also a terminal and where you can find a lot of buses able to carry you in every part of historical center; for example the bus n°64 carries you to piazza Venezia (very close to the Coliseum!), Campo de Fiori, Via del Corso, Castel Sant'Angelo, piazza Navona and, in the end, to the Vatican. It would be a honor to host you again in future! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"Great hotel in Rome"

4
Smurf999, Perth, Australia 14/07/2017

With so many hotels to choose from in Rome, we were spoilt for choice but this hotel was recommended and we were not disappointed. We were travelling as a family with two children. The room was clean, well appointed and had enough space for us all - we knew that rooms are not large in Rome, but this was fine and very good value for this location. We all liked the breakfast choices, especially the children. Location is also excellent, close to the train and not far to walk to many attractions. We are happy to recommend the BW Universo, it was a great find.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Smurf999, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. It was flattering for us to read that you have been totally satisfied by your accomodation, by our breakfast and by the hotel location! The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

"nice break"

5
User 13/07/2017

After 9 days with lots of walking in cities and museums and usually going to a small European hotel room with a small "closet" shower, it was great to stay at a hotel like we are used to in America. A nice break in our European experience. Fantastic breakfast buffet. Staff were great and very concerned with all of our needs (and wants). Free cell phone in each room to use and take along as a GPS guide around town during the day.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Mick V, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. Thanks for your compliments for our property as well as our team: It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. This is the result of our strong efforts, made to keep the quality always high. The Management, together with all the employees, works to make every client's holiday a special one to remember. We look forward to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Nice central hotel."

4
Qirya, Haifa 12/07/2017

Nice hotel near many historical sites. Breakfast is good. Rooms are fully equipped and clean. Air conditioning Works well (preferably in heavy July heat). 6 elevators for guest service. There is a single bug, in the very weak stream of water in the shower.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Qirya, First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo! We have taken note of the area where we could improve, and thank you for this constructive feedback: rest assured that we will definitely take it into consideration. We very much look forward to welcoming you back in the future, and assure you that we will provide you with our best service at all times during your stay. With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Decent stay in Rome"

3
Alan_CL_Wong, Boston, Massachusetts 10/07/2017

This hotel is in a quite good location, not the best but far away from busy streets but close enough to walk to all the major tourist attraction within a 0.5 - 1.5 mile distance going West. Very importantly we chose this hotel because it was close to the central train station so we didn't need to lug our luggage too far away and it's a 4 star hotel. The lobby was clean and compare to many hotels in Rome it looks good. Only reason we gave it only 3 stars is because of the hotel room since we originally requested a junior suite but due to being overbooked they stuck us in a standard room. Seem like many hotels were fully booked the week we were there. Oh well at least they did adjusted our cost accordingly so hotel was still trustworthy of a 4 star hotel. If we had the junior suite, this might be a 4-5 star for us. But all in all the hotel was quite good for 4 days in Rome. Couldn't wait to get home though.

Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Alan_CL_Wong, Thank you for taking the time to write this review. We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group – Rome

"Excellent "

5