Best Western Premier Hotel Royal Santina

We recently stayed at the Best Western Premier Hotel Royal Santina with our family, and we could not have asked for a better experience!The location is incredibly convenient. Being just a short walk from Termini Station made navigating Rome with kids completely stress-free, giving us easy access to the metro, trains, and airport transfers. Despite being so close to a main transport hub, the hotel area felt safe and welcoming.Our family room was wonderful—exceptionally clean, spacious, and featuring a beautiful, sleek modern design. The beds were incredibly comfortable after long days of walking through the city, and the soundproofing was top-notch, ensuring everyone got a perfect night's sleep.The breakfast buffet was a massive highlight for both adults and kids. The variety was impressive, offering everything from fresh pastries and cakes to savory options, fresh fruit, and excellent coffee.What truly sets this hotel apart, however, is the staff. Every single team member we encountered was genuinely warm, professional, and went out of their way to make our family feel welcome.We highly recommend the Hotel Royal Santina to anyone visiting Rome, especially families. We will definitely choose it again for our next Roman holiday!

It was the most horrific experience ever, a stay i will come to regret, as i found the overall experience a true nightmare for the lack of accountability by staff to accept responsibility for damaged pants which i have not yet received payment for but other issues including a genuine apology for the entire unsatisfactory experience.

We had a great time. Staff very helpful and spoke very good English as sadly we don't speak Italian. The breakfast was really good, loads of choice for a continental. We had a late train to catch and asked about luggage at the station, the receptionist said they would take care of our bags free of charge, as the station would be pricey. Overall great staff, very welcoming and clean.

Our experience at Best Western Hotel Blu Roma was amazing! We booked 9 rooms in total for our group of 18 guests, and the level of service we received from start to finish was truly exceptional. Staff: The staff were very, very helpful and polite. Nothing was too much trouble for them. Rooms: The rooms were exceptionally clean and spacious. Early Check-In: Although we arrived early, the staff graciously accommodated us by checking us into 7 out of our 9 rooms right away at no additional cost, as they were already available. Upgrades: They even upgraded two of our rooms free of cost because availability allowed. Complimentary Touches: We received free bottled water (multiple) in the room—something we have never experienced anywhere else in Europe as a complimentary amenity! Extra Help: The team was also wonderful in helping us book an early morning taxi at 3:00 AM for our airport transfer. Overall, we were very pleased with our stay and had a lovely time. We would highly recommend this hotel to anyone visiting Rome!

We visited Rome and chose to stay in the Best Western Premier Hotel Royal Santina. The location of the hotel for our stay was perfect. It is near the Terminus and so if you are looking for a hotel to use as a base to explore Rome and want to go further a field I would definitely recommend this hotel for it's location. Traffic gets busy around early evening and I loved the hustle and bustle of everyone moving around. I didn't really notice any great noise, but if you are looking for a quiet location, it's worth bearing in mind where the hotel is located. The room was lovely, spacious and clean with a great view over the city. We were on the fifth floor. We stayed half board. The morning breakfast is mainly continental, with a selection of pastries, cereals, etc. There was warm food available, however this varied each day, so don't expect a full English as an option. As long as you go expecting continental, you shouldn't be disappointed. The staff are all very friendly and willing to help from the waiting staff, Reception staff and cleaners. The only downside was the evening menu which was quite limited and was the same each night for half board customers. If you are going to choose something from the menu, I would recommend the pasta dishes. I should mention that as half board, there were also aperitifs available. Overall, would I recommend this hotel. Yes. Would I go back. Yes. I would stay bed and breakfast next time, as there are so many lovely places to sample in the evening. The hotel is within walking distance of all the main tourist attractions, which we did - including Vatican City. However, the Vatican City was the furthest out and you may wish to use public transport/taxi or give your legs a rest the next day!

The Best Western Santina was a great base for our first family holiday. The location was so close to transport links and the main tourist attractions were walkable, making it very convenient. The room was lovely, spacious and clean. It had a comfy bed and everything we needed for a relaxing time away. I had contacted the hotel in advance making arrangements for a cot for our baby and quickly received a very polite reply reassuring me everything would be in place. The welcome package for our little one was an unexpected surprise. she loves the little teddy and the washing products came in useful. The colouring book with the same artwork as in the hotel was a nice touch and reminder of our stay. It was lovely being greeted each morning by Patrizia and the team with a big smile, cappuccino and espresso. Breakfast had a big selection, with some different things to try each morning. We had opted for half board to make evenings easier with a baby. Tiziana made us feel extremely welcome offering recommendations for food, wine and places to visit. The menu had a good selection with the creamed cod, fried artichoke, Saltimbocca and all of the Roman pasta dishes being our favourites. We were encouraged to request dishes that we wanted to try and the chefs kindly added gnocchi to the specials menu for us. It was delicious, as was all of the specials we tried, especially the ravioli, spezzatino di manzo (which I will be making at home) and the homemade tiramisu. Martina, Sofia, Ekaterina and Federica and all of the team at the hotel were amazing with our baby and so welcoming that they all made our holiday so much better than we could have hoped it would be.

The staff were very friendly, the room was clean and nice, the location was good, and the breakfast was okay.

This hotel was booked when our original hotel located centrally to the tourist attractions did not reopen in time, was apprehensive at first as its location is bit further out than we would have liked, however we enjoyed our stay so much that we will be booking again for spring 2027, this is a fabulous hotel, with amazing staff, from the moment we arrived to departure time the team were exceptional, special mention to the reception team and breakfast staff, not only is breakfast lovely but you are made to feel so welcome, it's so refreshing to see staff smiling, engaging in conversation and being so helpful, it really made our stay, as for the other bits, rooms / bathrooms very good, beds and pillows extremely comfortable, and finally the location, it really works, no more than 20 mins away from Piazza Venezia, Trevi fountain and Colosseum, the walk down Via Nazionale is pleasant with plenty of bars, restaurants and shops, cannot recommend this hotel highly enough, would really appreciate it if the management pass our thanks to the team.

It is located close to the train station. The WiFi connection is stable. The breakfast is bountiful and delicious. The ambience is clean and tranquil.

but there are too many common stupid issues inside rooms 1) rooms are too dark, even we turned on all lights 2) why put one big heavy steel chair (no wheel type) inside the room, occupying the available space, the seat is not easy to be moving a little bid, 3) no storage drawer underneath the working desk, unless you don't want your guests staying more than a day, we then put all misc items spreading everywhere on desk 4) no night dimmed light after we turned off all lights 5) only one cloth hook above the toilet seat, no hook inside bath room, how we could hang the cleaned underwear, and how we could hang two used towels 6) the shower door is stuck on its rail, hardly to be slided side to side 7) the most stupid is the water faucet at the washing basin, the water outlet is too short and situated too close to the back, the water then spreads over and wet everywhere, 8) too low and unstable water pressure at level 8, some moment was short of cold water, just dripping with hot water, this is very terrible. This is entirely damaged the Best Westin name

Excellent, very clean and accomodating hotel. We are early 60's repeat to Rome, travelers. This is one of the best hotels we have stayed at. The whole place was clean. The staff amazing. (shout out to Federica and Nadia in the Resturant). It was an amazing stay and we look forward to returning next year. Nino and Sandy Toronto Canada.

Great location, good selection at breakfast, nice evening meal and very helpful staff

Cannot recommend this hotel enough. It was such a great hotel, close to Termini Station, bus for the airport, directly across the road, rooms clean and comfortable and breakfast was very nice. Staff were so friendly and always smiled and had a chat when we walked past.

Lovely, clean smart hotel. Good sized well equipped bedrooms. Good public areas including bar/restaurant. Staff are friendly and helpful. For walkers many places of interest are walkable and for others, hotel is located near transport hub. Breakfast is a good continental with about three hot additions. We used restaurant one night and again staff were great. Food of very good standard and reasonably priced. Definitely recommend.

We stayed at this hotel as part of a package. The location is great...right across from the main train station. The rooms were very clean though very small. Breakfast is great but an extra 16 Euros per person per day. The front desk staff were extremely friendly and helpful even at 2:30 in the morning.

A two minute walk from Roma Termini train station and across the street from the tour buses for the city. Staff was incredibly helpful, friendly and spoke very good English. The room was comfortable, very clean and everything was in working order and a good size for two people to stretch out. Our breakfast was included and the 6:30am - 10am service was very good. It may seem a bit pricey but if you are only staying 1-3 nights very worthwhile.

This is a very convenient hotel for a few days exploring Rome. A few steps from Termini train and bus stations, access from Fiumicino airport by train couldn't be easier. The staff are pleasant, multilingual and very cheerful. The buffet breakfast caters for all tastes and the restaurant/breakfast room is airy and spacious. We dined here the night we arrived and the cost (including a bottle of Pino Grigio at 24€) was very reasonable. Room size isn't huge (we had a twin) but fine for 2 nights when the days are spent out and about. All in all this a very nice, well located hotel and it has been perfect for our stay!

From the minute we walked through the door I knew that we had made the right choice of hotel for a weekend in Rome. The front desk staff were welcoming and extremely helpful and friendly. Nothing was too much trouble and they could not have been more attentive. This hotel is ideally situated a block away from the Termini train station and Metro. It is so conveniently located for walking to some sights and using public transport. Another bonus is that there is a red bus or Big Bus stop right outside the hotel. The room on the 7th floor had a balcony which was a bonus and the room was a good size with all the modern amenities. The bed was especially comfortable and they even have a pillow menu on offer! The walk-in shower is fantastic and I cannot fault the room at all. We were accommodated on a bed & breakfast basis and although their restaurant is basic the food offering is varied and very good. This is a great hotel to explore Rome and you will not be disappointed.

Pleased with front desk and overall atmosphere of the hotel. Nicely decorated waiting area. Person working at Bar/Lounge was very humble and provide us with free bottle water to refill our water bottle. One of our friend tried their breakfast and they were really happy with food choices. Hotel is close to transportation hub and some nice dining options.

Great location, very close to the train station and hop on bus directly outside the hotel. The hotel staff were friendly, helpful and interactive. The room was a good size, quiet, clean, bathroom and shower very good. Highly recommend

Stayed here for three nights as we explored Rome. Chose this hotel due to its close proximity to the Termini Station. Comfort Room was decently sized with a King Size bed, nightstands, desk and chair, as well as a closet with hangers and a safe. Basic amenities in the bathroom (soaps, shampoo, conditioner, blow dryer) and no shower/tub door. Air conditioning was working overtime and barely cooled the room. Most nights the room was very warm and difficult to fall asleep in (It's summer in Rome, I know it's hot). Room faced away from the street, so no road noise. The hotel staff were all polite, kind, and professional.

I would like to emphasise the kindness of the personnel, especially Patrizia who welcomes you every morning with the most enthusiastic smile. Thanks a lot for making our stay so great.

The hotel is very good. The breakfast is excellent. The rooms are small to medium-sized, but very clean and tidy. There's a coffee maker for tea or coffee, and a minibar, which is especially important during the summer. The service was excellent, and the hotel is extremely well located—right next to Termini Station. It has easy access to several bus and metro lines, and there are supermarkets nearby. The location is truly great.

What a wonderful hotel set in the heart of Rome. Literally 100 yards from the Rome Termini train station. Want to sightsee in Rome? This is the place to stay. You can take the Leonardo express train from the airport for 15 euros each and easily walk to the hotel. Then you can take the A or B line to all of the big attractions in a matter of minutes. Vatican City? 5 quick stops away, then a maybe half mile walk to the site. The coliseum is 2 stops away, and is right at the station. The hotel was neat and clean, front desk staff is wonderful, and the breakfast was a great way to start the day. It cost extra, but if you want to fill up before going out, it was well worth it.

The location is great as it is near the Termini as a jumping off place for trains if that is the plan. It is also within walking distance of the coliseum. The location is far way from some of the other ancient sites and will require a cab or the subway and a bit of walking. My only issue was that I prepaid for the room and the front desk attempted to charge a "service charge/gratuity" on our checkout. Rooms are clean and comfortable.

The pillows are puffy and the bed very confortable, the quality of the room and the service was very high, especially the staff. In the reception Adam and Kelly, in the area service Chris, in the Bar and restaurant Nadia Fabricci, Martina, and Katrina.

This was an excellent choice for us in Rome for 1 night whilst transiting back to Rome after a tour of Italy for our air flight to Sicily via Fiumicino airport. It is very close to the main Rome train station, just an easy walk. It is also handy to sights around Rome. The room was very quiet and comfortable. The service was excellent. We can recommend this hotel to everyone.

We enjoyed our stay at this hotel, and my wife appreciated having a bathtub. The registration staff, Iolanda and Kelly, were friendly and helpful. Our breakfast hostess, Patrizia, was absolutely wonderful, and she brought a fun attitude to our morning meals. One day, we needed to order a to-go breakfast, and the hotel provided a very nice one for both of us.

The hotel is very close to the train station. The rooms have been renovated and modern. Room amenities are sufficient. Small rooms facing the courtyard are very quiet. The breakfast has limited choice but they provide the option of breakfast box for those who need to catch early train or plane.

The location is excellent—across Centro Termini, airport shuttle bus pick up point and major attractions like Cathedral Maria Magiore. Our room was surprisingly spacious and very comfortable, which made a big difference after long days exploring the city. Everything was spotless and well-maintained. Highly recommend for anyone looking for a clean, well-located hotel in Rome.

Location: just across the street from Roma Termini, the main railway station and transit hub. It was a great spot to be in if you wanted to use the Metro to get around. Termini is the one place where Lines A and B cross each other. Compared to near station areas in other cities, I found this location to be both quiet and with a safe feeling. I did not hesitate to go out at night for some fresh air. The rooms are sleek, stylish, and cleverly planned. All the needs are met and there's still room to move around. The bathroom included both a shower stall and a full bathtub. One odd glitch: the wardrobe was so cleverly disguised that I had to go all over the room several times to find where it was hiding. It didn't help that the door was sticky, at first, and there was no door handle, just a slight recessed edge which would be hard to grasp by the tips of your fingers if you had long nails or any injuries. The bed was super comfortable, and I had three nights of excellent sleep. In spite of the proximity to the station, it's not an especially noisy street, so I usually slept with the window open. The restaurant is surprisingly fussy in appearance, by comparison with the minimal design features of the rooms. It looks like a suburban banquet hall. But it's spacious, and the service at breakfast and at dinner was good. The breakfast buffet was generous. If you see a pastry or bread you particularly like, grab it, because the selection the next day will be quite different. Although a server would bring you a cappuccino from the kitchen on request, it was a hit-and-miss question of trying to catch the servers. The dinner menu had a nice mix of classic Roman dishes and tourist favourites. Wine by the glass was excellent, and all the food I ordered was both delicious and unusual by the standards of North America's "Italian" restaurants. I enjoyed very much all three dinners which I ate here. Enough to say that if I ever return to Rome, the Royal Santina will be my first choice for a place to stay!

Only 3 minutes walk from Roma Termini station which has Leonardo Express from airport, metro lines, supermarket and huge range of eateries. I stayed 5 nights in a small double room- yes, it is small but fine for one or two if smallish luggage; there's no space for large suitcases. As requested when booking, I had a nice quiet room facing the internal courtyard and could open the window for ventilation. Bed & pillows comfortable and bathroom with shower was functional- good hot water & pressure. Breakfast buffet had sufficient variety and was topped up regularly. Staff friendly and helpful- a problem with a leaking showerhead was attended to immediately. Of all the hotels I stayed at in Italy, the Royal Santina best met my needs. Recommended.

Excellent hotel, great rooms, next to train station but very quiet with the triple glazed windows. Beds very comfortable, with a bathtub thank goodness, and a separate shower. We liked it very much. Great. Huge windows and enough room to be comfortable.

We are so happy with this hotel. The rooms were spacious, yes, they are not very modern and new but they were still great for our family. The hotel was about 3-5 minutes walk from the Roma Termini station, which was great since we can just take the bus from the hotel to go to town. Breakfast was great, had a lot of varieties and the staff were very nice. We especially would like to commend Kelly at the front desk, and the nice staff who were helping with the luggage. Kelly has been such a delight to work with and is very easy to communicate with. We had to leave very early when we checked out and we asked for a breakfast box the night before, and they did give us two full bags. We are so glad we booked this hotel and will definitely stay here again when we go back to Rome.

We were booked into a Comfort Room for 3 nights and loved the location - only a short walk from Termini Station if you are catching the train to the city from the airport & the Airport Shuttle bus departs directly across the road, we found this to be the easiest way to get back to Fiumicino for our departure flight. The room is spacious and we were given one overlooking the Termini Station side, there was no issue with noise from traffic etc. The front desk staff were really helpful with advice on the local area for places to eat, you could walk to quite a few attractions from the hotel including the Colosseum, Spanish Steps and Trevi Fountain. Definitely worth having the breakfast included in the room rate.

The hotel was very nice with friendly staff. The included buffet breakfast had good choices. The room came complete with toiletries, robes & slippers. The hotel is ideally located for the train & metro. It is 2 metro stops to trevi or approx a 20 minute walk. Housekeeping cleaned our room daily to a high standard.

I had several problems with this place. First, when I got i the shower after a long flight from the US, there was no shower gel, soap, or shampoo. I had to go to a business meeting without a proper shower. Second, the food and coffee at breakfast was the worst I've had in a European hotel. Although I had paid for the hotel breakfast, I went out two of three days. Waiters ignored me when I tried to order espresso. The room was very hot, and I learned at the end of my stay that the in-room thermostats don't work - temperature is centrally controlled. Lastly, on my third night, the fire alarm started going off and on at about 4:30 AM for about an hour. The desk did it answered the phone, and when I walked down the man at the desk didn't not seem concerned. No sleep, and an all day flight home the next day. So, I did not have a good stay!

The hotel offers a decent stay with friendly staff and a comfy environment. Rooms are spacious, but some might find the decor a bit outdated. While the amenities are satisfactory, there's room for improvement in cleanliness. Overall, it's a good option for those looking to be in a central location, but expectations should be managed. Not bad, but not perfect either!

A very nice hotel in a very convenient location. The hotel is a very short walk from the Via Marsala exit from Roma Termini – Rome's main station and the destination of the Leonardo Express non-stop trains from Fiumicino (Rome Airport). It's also very close to the metro and a large bus station with buses to most parts of the city. We stayed here twice during our recent visit to Rome and enjoyed both visits. The rooms were nice, and we had no noise problem in our rooms, which faced the station – though we were on upper floors both times. Breakfast was very nice.

Best Western Premier Hotel Royal Santina has become our go-to hub during our trip this year! The location is unbeatable, just a short walk (about 150m) from Rome Termini, making it incredibly convenient for getting around the city. Plus, the SIT Shuttle Bus to the airport is right across the street, making airport transfers effortless. The staff is exceptionally kind and helpful, always ensuring a smooth and pleasant stay. Their top-notch service truly stands out. The rooms are comfortable and well-maintained, offering excellent value for the price—a perfect balance of comfort and affordability. Breakfast is another highlight, with a fresh and complete selection to start the day right. Overall, this hotel offers great convenience, quality service, and excellent value for money. Highly recommended for anyone visiting Rome!

Best Western Premier Hotel Royal Santina is very conveniently located: the bus from/to the airport stops in front of the hotel; the main railway station (Roma Termini) is just a couple minutes walk, and in front of the railway station you have the metro station (lines A and B), and several bus stops from where you can go to a lot of destinations in the city. I had a very good room with a very comfortable bed. There was no noise at all in the room (it was on the back of the hotel). Heating / air conditioning worked perfectly and it was silent. The bathroom was also very good. Breakfast was very good, with several choices available. Staff were very helpful. I will definitely keep Best Western Premier Hotel Royal Santina in mind for my future trips to Roma.

I returned to Rome after many years and decided to stay near Termini station and chose BWP Hotel Royal Sanitina. It is excellent choice. The proximity of Termini station, the room is nice and comfortable with a bathtub - I am scheduled to try the breakfast tomorrow. Most importantly, I received a very warm welcome at Reception during check in - Adam was fantastic: friendly and efficient with good suggestions. He certainly gave a great start to my Roman trip with his warm welcome!

Lovely room with mood lighting, bed and pillows were so so comfortable! Staff were very friendly and the reception staff were extremely helpful and friendly, everywhere was spotless, the room was lovely and warm, great facilities and the breakfast was presented beautifully, just a 15 minute walk to the trevi fountain and you can see the main train station from outside the hotel, 1-2 minute walk to, it really was an amazing experience in a fantastic location!

Excellent hotel in a convenient location. Just a block from the RomaTermini and a 25 minute walk to the Trevi Fountain. The hotel had a very modern feel to it. Excellent staff and very clean accommodations. There's a quaint bar in the lobby with very reasonably priced drinks and complementary appetizers. Will definitely stay there again!

The staff at the hotel were very helpful & friendly, I've stayed in many hotels and found this is not always the case. The hotel was clean, comfortable beds and good breakfast. Good location for trains & tour buses, took about 30 minutes to walk to colossal.

Lovely hotel with nice clean room and comfy beds. Very welcoming, helpful and friendly staff. Good selection to choose from at breakfast time. Ideal location for exploring Rome and a stones throw away from the main train station with easy access to the airport.

This hotel has many positives. Firstly the hotel itself is modern, rooms are well designed with good facilities and beds are very comfortable with choice of pillows. Staff are friendly and the breakfast options were great. The hotel is in a great location for shuttle buses to and from both airports (directly opposite) as well as your buses and the main train station. Despite this the hotel was quiet and peaceful. The only point to be aware of is that the surrounding area is not the most tourist friendly and while there are restaurants and bars nearby they are not the pavement cafe type you find in more central areas but we never felt unsafe in this area and you can easily walk to nicer areas.

Great hotel near Termini!! Easy walk and near great restaurants!!! Staff was fabulous!! Rooms are small but so comfortable—-! Loved the bar and breakfast!!!! We've stayed here before and knew we would return!!! So easy to find your way to all the great sights in Rome!!!!

Hotel was clean and decor was nice. Staff was courteous. We took the train from the airport with no problems. Hotel is right across the street. Taxis and busses are also at train station. We did have hotel staff call for taxi's for us and they also set up driver to take us to port for our cruise. We did not eat breakfast at hotel but did eat dinner there one night and it was good. There are restaurants very close to the hotel and the train terminal is essentially a large mall if you need anything. National museum is also across the street from hotel. It may have been nice to stay closer to city center but we were still able to walk to some sites. It was very hot when we were there 95-100 degrees.

First, the positives: 1. Very comfortable beds and pillows. 2. Effective air conditioning in rooms 3. Helpful and polite service. Particularly the lady who works in the restaurant on the dinner shift. 4. The location. It is 2 mins walk to the Termini making airport travel simple, as well as accessing Metro, buses and more long distance trains. It is also fairly central to all the main attractions. 5. Complimentary slippers, and bowls of sweets in reception that my children loved to sample. And now, why it only gets 3 stars: 1. A window on the upper floors that can be opened very widely without any safety catch- dangerous when staying with young children 2. We booked twin rooms but had to make do with doubles for the week 3. The bathrooms. I cannot stress enough how inadequate a glass wall and door that cannot be fully shut or locked to a bathroom is for offering any form of privacy. You can see and hear everything what your roommate is up to, which made bathing, showering, and using the toilet very uncomfortable. The sinks are a weird and dysfunctional shape. The shower tray is not raised meaning shower water just runs over the bathroom floor, meaning we had to use bath towels to mop it up after every use, which weren't replaced by housekeeping even when sopping wet. 4. For a hotel listed as 4 star I expected more TV channels than just BBC World for an English-speaking service. Therfore the TV was useless throughout the stay. 5. You can hear every single noise from adjacent bedrooms, from talking, to their activities in the bathroom (shower, toilet flushing, etc). Some thought needs to go into the bathrooms- seriously a big let down of the room. We used the restaurant once which was tasty and of good quality. We didn't eat breakfast at the hotel so I can't comment on that. Nor did we use the fitness centre. Check in was quick and simple, and staff were very accommodating when we arrive earlier than check in time. I recommend the hotel overall and would return, but I do admit the glass walled bathrooms would make me think twice.

We loved this hotel! We arrived an hour before check in and Kelly at the front desk managed to accomodate us with no problem. She was very efficient and friendly. The room was spacious and we loved the feature coloured lighting. A lovely comfortable bed and great bathroom with big, fluffy towels. We ate dinner in the hotel and it was reasonable. Nadia is to be commended on her friendly interactions. We were also able to have a late check out till 4 pm for €50. Over the road from Termini. Highly recommend!

We recently stayed for 2 nights at this hotel, prior to a one-week cruise. We especially liked the short distance from Termini Rail Station. The buffet breakfast was very nice and all our interactions with the staff, mostly at the front desk, went very well. We did think that the room was a little on the small side, although we note that it was described as a small room when we booked it on the Best Western website. Despite the size, we did find ample places to store much of the clothing that was in our suitcase.

Wonderful location, within blocks of the main train station and the metro, yet far enough away to avoid too much noise and congestion. The doors and windows appeared to be soundproof as well. The air conditioning worked superbly which is very important in the summer in Rome. Comfortable beds and decent sized rooms. Delicious, reasonably priced breakfast buffet. Kelly X checked us in and did a marvelous job of getting all three rooms close together, combining reservations, explaining the hotel details, and even upgrading us.

Great hotel in a convenient location to the train station. The hotel was very clean and the staff was very friendly and accommodating. We were happy with the AC and details of the room to make our stay perfect. The area around the hotel was a little sketchy, but the hotel would be a diamond in the rough. We felt totally safe in the day time, and would not hesitate staying at this hotel again.

10 years ago I stayed in the hotel and left with very good impression. This time I brought in a much larger family and we again enjoyed the stay just like last time. Walking distance to Rome central Termini train/metro station and major bus stops, airport shuttle and hop-on/off tour buss right in front of the hotel door, good restaurants in the area, and easy shopping too. Last time the train station was under construction, and this time the rebuilt station makes the area look much better too. In 37c degree of Rome's summer, the room's AC works fine for us. The room decorations are modern and the hotel even has a good sized gym. We love Rome and will for sure come back.

One block away from Roma Termini Station. The room is very small, but it has everything: king size bed, closet, safe box, robes and slippers, coffee pot and minibar, and a bathroom with tub, separate shower, bidet, hairdryer. My husband is a large, sturdy man, and found it difficult to get in the shower. As with any train station, the surroundings are not very nice, and some homeless people sleep on the sidewalks, but the Diocletian Thermae are a few steps away. We were lucky to be this near the train station, because the taxis were on strike, and rolling our luggage wasn´t difficult at all.

Excellent location just 20m from Hop-on hop-off busses stop. Room is large enough and very pleasant. Service is exceptional. Very good breakfast with outstanding cappuccino :) Parking only for small and medium cars, but it is compensated by huge train station parking nearby.

I can't' speak highly enough of the overall experience while staying at the Best Western Hotel Santina in Rome, Italy. From the welcoming staff, Giulia at check-in to the attentive dining staff. The rooms were amazing and clean. At both breakfast and dinner, the waitresses Nadia, Giulia, Ekaterina, Sofia and Patrizia, provided the best service possible. They were attentive and knowledgeable recommending wines and dishes that my friends and family were impressed with the entire dining experience. Thanks for making this a great vacation!

The room was great a bit on the small side, I think we were in the more basic room though. The bed was amazing, pillows great, towels large! The bathroom was a good size, don't particularly like the shower over the bath but it was ok. We didn't use the restaurant. The proximity to the main station was good, we would often used the metro it was a short walk, many buses start or end at the station also.

Very comfortable bed. Frederica the bartender was great. The hotel was conveniently located near Roma termini and lots of cafes and restaurants. They lock doors at night for extra security. It's not fancy but it is clean and comfortable and staff is very accommodating.

Nice hotel. Very good service, good breakfast, super close in the city, direct on the hop on hop off station / mainstation, nice restaurants around the hotel

We were three adults sharing a room, super comfortable, plenty of space, very easy check in. Staff were extremely polite and helpful. Choice at breakfast was fab, as was the quality. Great location near Termini, definitely recommend and stay again.

We always stop at Hotel Royal Santini as we transit through Roma once or twice every year for the last 20 years because of its location, its room ambiance and the international nature. Its short, level walk from Roma Termini is a major feature for us.

We started our holiday in Italy at the Hotel Royal Santina and we could not have asked for a better start. Without exception the staff were friendly welcoming and very efficient. The room very well appointed and spacious. The breakfast offered a wide range of hot and cold options. It was the perfect start to our holiday.

Excellent hotel, very clean and comfortable. Friendly helpful staff. Room - very clean, comfortable bed, great air con, quiet. Breakfast - great choice. Mainly continental, wide variety of pastries, fruit, yoghurts, cakes, cheeses, cold meats, bread rolls. Also hot choices of omelettes, scrambled eggs, sausages, beans, toast. Didn't have dinner so can't comment. All the staff are very friendly from the reception to the cleaners to the breakfast staff and the bar staff. Great location for termini, metro, hop on hop off buses. Supermarket just down the road, plenty of restaurants and bars nearby.

The hotel was everything I would expect from a Best Western. It was clean, comfortable, everything worked perfectly. What called my attention the most was the quality of their staff. My wife and I felt we were going into a friends place even if we never been there before and we didn't know anyone there.

Hotel is located at Termini (Main Train Station) which is perfect location near Metro, Bus and Hop-On-Hop-Off. Rooms are spacious, breakfast was good. Vegan Options were provided upon request. Best thing was the pillow service to get extra comfy sleep

The location to Termini station is superb. Main bus lines to the major historic areas are also in easy short walk distances. Very nice rooms. A little slow on the elevators but otherwise very good.

The BW Royal Santina was a very good place to stay in Rome. Easy access to the train station where there are lots of shops and a food court too. Very convenient as the Hop on/Hop off bus point was across the street. Hotel staff very friendly and room was very clean and amenities were good. The mood lighting in the room was too bright and apparently there is a way to dim it, but there is no notification of this. Note also that there is a Rome City tax that is paid per person.

I was a little hesitant on booking so close to the train station but the area wasn't as bad as I anticipated and the location was really convenient for the metro, trains, and airport bus. I felt safe walking around even at night and there was always plenty of people around. The hotel itself is lovely - modern, clean and welcoming. The room was very spacious and comfortable although I would have liked to set the a/c a little cooler. Noise from the hallway and street was audible but not too bad, and I couldn't hear anything from the adjoining rooms. The breakfast buffet was fantastic and caters to those with a variety of food allergies (we were offered an entire box of gluten free products for my husband to eat) plus they walk you around the buffet and point out which items are/aren't safe. The bar was also a welcome sight after a long, hot day taking in Rome's sites. All in all it was a great stay!

Hotel made a mistake of charging me twice even before I checked in. When they realised the error they apologised and refunded me promptly. However becos it was refunded in Euro, I suffered an exchange loss in my local currency of about Euro 90. When I wrote to hotel to ask them to make up the loss since this arose from an error on their part, they ignored me and after a reminder email, they still haven't responded to me! How could a reputable chain like BW made such an error?? It does not give me comfort that hotel can over charge customers - I've travelled 30 years and had never had such an experience!

Very impressed. Very near the train station and much as there isn't much nearby in terms of nightlife etc, the proximity to the station makes it a good destination. The room was a little futuristic and very comfortable. The staff were helpful and polite and we encountered no issues. We were a family of three (our daughter is 10) and we would recommend.

The hotel is fairly expensive for the property itself. Food was just ok, the beds were great, but very awkward placement of electrical outlet.

Nice, reasonable hotel near Termini Station. Certainly 4-star, good lobby, room is reasonable size, clean, all equipment functions well. Front desk and housekeeping staff very friendly, courteous and helpful. Works very well if in Rome and using the Roma Pass (24, 28, etc) for Rome Metro and busses. quick walk from Termini station, but a little away from the typical 'hustle' etc of train station areas.

This hotel is clean and nice. The front desk staff are friendly and helpful. The bathroom is a bit odd. It's hard to take a shower without getting a puddle of water on the floor. Same with the sink. But otherwise the room was well appointed and comfortable. There is no hotel discount for an airport transfer to the airport but it's easy to take the train from the Termini, which is across the street. This hotel was a good option for a nice but less expensive stay.

Lovely hotel. Excellent staff. Clean. Quiet. Convenient. Would recommend strongly. Next to bus hop on and off and close to station Termini. Food was good but best to eat out as menu was limited Ignore negative comments about location. People who've never lived in London obs.

Very convenient. Close to the train station.Private shuttle to airport was great. Would stay again if I vist rome again.

We stayed for 4 nights in a triple room and it was perfect. The room was lovely, clean and modern! Only downside was the smart tv didn't have any apps nor could we access any channels in English. The staff were very friendly and helpful. Location was perfect, there are plenty of shops, restaurants and bars nearby and the main train / tube station (Termini) was just across the road.

Firstly the staff are amazing - very polite and efficient and so friendly. We stayed for 4 nights initially in an economy double which we “upgraded.” This cost £120 extra. The “upgraded” room had a view of a dismal courtyard, one dressing gown, one pair of slippers (my left foot and my wife's right foot were toasty!) and a bath which looked like a large toilet. There was black mold all around it. The shower attachment didn't fit in the holder so fell out constantly and sprayed water everywhere - the shower screen had a gap in the seal at the base which flooded the bathroom - honestly I nearly slipped and died twice! The TV was quite a new Samsung “smart” TV - the home button didn't work and there were no apps on it so it wasn't “smart” at all - it was thick! - we were reduced to four English news channels and that's it. I now hate the news. Location was fine - reasonably close to the attractions to walk and right next to the Termini and Metro which was easy to use. Taxi cost from the centre was approx 8-10 Euros which was reasonable. When we asked about the issues we just got apologies. Wouldn't stay again - hotel dated despite being reasonably modern - I stress though that generally the staff were lovely…

Hotel room was very tired. Our bathroom was disgusting, bath looked like a toilet with an awful black plastic ring around it, the shower? Well it was something to wash your hair with. I've never felt dirty having a wash before I went to this hotel! Staff were lovely though! Wouldn't stay again!

Perfect location for sight seeing near the Termini, with very friendly, helpful staff. We had daily room service, and our room was gorgeous. We had a fridge & kettle (Would have liked more English TV channels) Breakfast provided a big selection & lovely cappuchino. Dinner was also flavoursome & well priced. I would definitely recommend this hotel.

Ideally located 7 minutes walk from Termini railway station and Metro lines A and B. Hotel very clean and staff friendly and helpful. Breakfast buffet had a good selection of both hot and cold food, fruit, yoghurt and pastries and cake. Evening meal in The White restaurant very good food and value for money compared to some local tourist restaurants. Bedroom was adequate size and was cleaned each day. Special thanks to Patrizia restaurant manager who was very welcoming and helpful at breakfast time and restaurant staff Marine and Nadia.

The location of this hotel is excellent since it is very close to Termini Station (train, subway, and bus). The room was very clean, and breakfast was great too. There are many restaurants and shopping places around.

Great clean hotel with perfect location next to central termini. We used it as our base for exploring Rome in the summer. The air conditioning worked perfectly and rooms were very clean and safe. Would stay here again and would recommend to anyone.

We stayed one night but this hotel is awesome ! Spacious and beautiful rooms and hotel is modern . Staff were friendly and very accommodating . So close to Roma Termini . Shops and restaurants nearby . A hop on hop off bus parked across to anyone who wanted to buy tickets to tour Rome sights . Abundance of taxis . What more is there to ask ?

Great location right by the train & bus station, easy & cheap to get to from the airport on the airport shuttle bus with cases. A good walk (30 mins) to most sights & plenty of excellent restaurants nearby. Hotel was very comfortable, super comfy bed, very quiet for a good nights sleep after sightseeing. Staff were friendly & helpful, would recommend this hotel.

We stayed for 3 nights in a triple room. First impression felt like the hotel was a little out of the way but on the first day we realised that the location is perfect. We used public transport during our stay using the great 48 hour tickets you can get in Rome. As the hotel is next to the main train and bus station is Rome, most bus lines either end or pass through there, and also the metro. For 5 stars for location. The triple room was really big, probably the biggest hotel room we have ever had which makes a big difference to comfort when there is room for all of the luggage etc comfortably. The beds were very comfortable and the bathroom big with an excellent shower. Spotlessly clean throughout. Breakfast was lovely, great selection, all very fresh. And staff were very polite. All of the staff we spoke to were very helpful and very polite, all reception staff were nice and the manager very friendly. We will definitely return to this hotel on our next visit to Rome which we hope will be soon!

We stayed here for 3 nights for the 6 Nations and had a great stay. The staff were very friendly and helpful. Check-in process was smooth and the bar staff were great. The rooms were large and modern, with a big Samsung TV and decent bathroom. The only real "issue" was that the WiFi was a bit patchy in our room. We enjoyed our stay and would definitely stay again.

Lovely hotel very near the termini. Area around not so nice but not a problem because we didn't spend much time in the area. Reception staff friendly we had a quick efficient check in. Room nice and spacious, clean good size bed which was comfortable with nice clean bedding. It was very quiet. Staff in the restaurant and bar were very friendly especially the two ladies who were on the nights we were here. They both looked after us worked very hard and kept the area clean and tidy. Breakfast was very good with lots of choice. We would definitely stay here again.

Being a Best Western loyalty member, I wanted a good quality hotel in Rome near the main Termini train station. The Royal Santina, was just a few minutes walk away. The location was ideal for all the sightseeing activities we had planned. Not only was the guest room clean and comfortable, the quality of the complimentary breakfast was superb, the choices were extensive. Great place to stay in Rome! And when we continued on to Florence, it was an easy stroll back to the train station.

Everything was excellent. We ate breakfast,lunch and dinner there. Food was great and service was excellent. All the staff from the front desk to service staff and restaurant went above and beyond to insure everything went well.

Perfect hotel for a Rome visit! I picked it based on other Tripadvisor reviews, and it did not disappoint. Very close to the train station (gigantic Termini), so it was easy to walk from the station to our hotel with our luggage. Usually you compromise on location, price, or quality, but this hotel is very nice, clean, modern, friendly, and affordable. The breakfast is fantastic. I had not included it in our room, but we all decided to eat it (€16 each) once we took a look. Well worth it. The hotel was €155, I think.

Located a short walk from the Roma Termini train station, where you can take a train to the airport (takes 32 minutes). Very friendly, service-oriented and professional staff that gives great tips on restaurants in the area. Nice bar area and excellent breakfast buffet. The rooms were nice and clean with good air conditioning and comfortable beds. Good WiFi

Superb location. Very clean. Staff are wonderful. Very helpful. If you are looking for a gym, this is not the hotel for you. Small and faulty equipment. However, skip the gym and walk for hours instead. This hotel is so centrally located that you can walk everywhere in Rome. A special thank you to Patrizia who manages the restaurant and the gentleman who runs breakfast. Incredibly warm and professional. A superb breakfast buffet. Also a huge grazie to Paula at the front desk for her restaurant suggestions and arrangements. If you are going to Rome, I highly recommend this hotel. Grazie Mille to everyone at the hotel for exceptional service.

Other than the internet going down for a night, the cleanliness, location, amenities, rooms and services were very good. The rooms were clean and modern, the bathtubs are huge, they use refillable bottles for soap and shampoo, and the staff is knowledgeable. It was a very pleasant hotel tto stay in, and the location was perfect, right in the centre of sights to see, within walking distance.

We stayed here for 3 nights before our cruise began. The hotel was chosen by Celebrity and I have to say it was one of the highlights of the trip. Extremely helpful and courteous staff. Rooms were really nice and modern, with comfy beds and a swish LED mood lighting system. The air con allowed the room to cool as low as 16 Celsius, which is just perfect for me to sleep sound. The breakfast was decent enough and the dinner the same. Not the best, but good enough. Needs a pool, but then I don't think it's that kind of hotel. I will definitely be staying here again when next in Rome.

This hotel is most conveniently located near Roma Termini (the big terminus of trains that houses many shopping malls and food courts), the stop for the bus to the International airport is just across, you only need to cross the road to reach the footpath on the opposite side! Rooms are excellent, well appointed, most imp: Tea kettle for making hot water is provided along with Tea/Coffee making kit. This is imp because post- COVID, most European hotels have stopped this service. For those who need their first tea/coffee upon getting up and before going down for hotel breakfast, this is a great thing to have. The room is fitted with a very large TV set on the wall and it runs English language channels like BBC, CNN, Sky News etc. Breakfast spread is good, the reception area has a small "library" with a nice collection of books, free chocolates and small sweets. The staff speaks English.

I booked this hotel because it is one block from Roma Termini station. I arrived hot and tired and not sure what to expect because it was so affordable. To my delight, I was treated like a rock star at the front desk by Carlos, who was so pleasant and professional! He upgraded me to a junior suite with a balcony. Bed was comfortable, internet was fast, room was spotless and the shower water pressure was strong. I'm now completely won over, and plan to stay at this hotel every time I visit Roma in the future. Carlos was professional, kind and friendly, and even helped me book a car to the airport the next morning. The best hotel I stayed at in two weeks in Italia!

We enjoyed our stay at this hotel. The front desk team was professional and helpful, especially with taxis and securing airport/cruise port transportation. The breakfast buffet was one of the best, I have seen for the price. There were pancakes, waffles, a pastry station, eggs, bacon, potatoes, fresh fruit, yogurt, fresh squeezed juice, coffee, teas and so much more. The breakfast host welcomed us and made us feel right at home every morning. The hotel is older, but was renovated very nice. You could see some of the old charm mixed in with the new modern vibe. The room was a nice size, plenty of space for the two of us. We had a room with a king size bed, it was very comfortable, especially after our long flight. We would definitely stay here again.

Excellent location, just walking distance from the Termini. Even tour buses are available right across the road. The room was large & spacious, and so was the bathroom. The hotel staff was courteous & extended help when we sought it, like booking an airport transfer. But this is a busy hotel in a big city, and we found that the kind of personalised customer experience that we got in other hotels in other cities was missing here.

Fabulous hotel, very clean, superb location close to train station and bus tour stop across the road Staff all very helpful and friendly. Visited for my husbands birthday and they gave us a room with a view and welcome drinks. Made our stay even more special

This place is brilliant modern rooms and great bathroom king size bed was so soft and comfortable.the breakfast was a feast of everything you could want and very tasty.the staff we encountered was all polite friendly and helpful.great location opposite termini rail station so all sights in Rome within walking distance or get a bus or tube highly recommend we will return.

Great location across the street from the railroad station. The staff was very kind with suggestions and help whenever we asked. The rooms are spotless and well-appointed. Excellent place for us to start our trip to Italy and then visit again at the end. Breakfast was much more than the typical Continental breakfast at some Italian restaurants; drinks and coffee at the bar all day. Fun time having drinks on the terrace on our last night. We'll definitely return.

Ok arrival we were greeted by the beautiful and very pleasant Paula who was so helpful. We upgraded to a Junior Suite got a great deal and it was well worth it. Lovely big balcony with a great rooftop view of Rome. Rooms very clean we had a very comfy bed along with a great shower and bath. Two TV's one each room. Breakfast was lovely plenty of options hot and cold and again the lady who greeted us each morning was so nice and friendly. Proximity to Termini ( main bus and train station) is ideal 5mins walk. So if travelling by train or bus to termini it's ideal. Also termini is the starting point for big bus hop on/off tours. We had a fantastic time in a magnificent city whilst you don't spend to much time in your hotel it's nice to know it's somewhere nice clean and friendly

Let's start at the beginning; check in was smooth and quick. We were informed of the hotel amenities and the most important thing, when breakfast opened. We stayed on the 7th floor in a room with a large balcony. That gave us the ability to lower the temperature and get a bit of fresh air. Great king sized bed, separate shower and tub, couch, desk and chair, with a kettle and tea/coffee. Quiet and comfortable. Hard surfaces on the floor, my favorite. A closet, something that's rare in some hotels nowadays. Plenty of luggage/clothes storage. I think we were in a Junior Suite, though not sure. Perfect room. Breakfast is a buffet with lots of options. Similar to a full English with beans, sausage, bacon, eggs, etc. Plus cheese, cold cuts, fruit and the usual pastries. They usually ask if you'd like a specialty coffee when you approach the breakfast check in area. Filter coffee and hot water for tea is in a separate area. We love the location near the Termini station. It allows you to grab a train or metro to anywhere. We usually stay for a few days in Rome and then travel to other parts of Italy, so the location is a big plus. Although the area isn't lovely, the hotel is. It's an easy walk to and from the station on Via Marsala. And, the airport bus stop is across the street if you take it in from FCO. We've stayed in lots of hotels in Rome over the years, and this one is a solid option for future trips.

Stayed at this hotel for 4 nights 13th 17 th Dec - hotel is clean and in a great location. Breakfast was adequate nothing special but the staff at breakfast were really nice. Very unpleasant checkout with the rudest staff I have ever encountered Rinna P and helped in the rudeness department by her colleague Paula. Girls maybe have a think about the way you spoke to me and your rudeness to my husband unacceptable

Stayed at the hotel for two nights prior to a cruise. The location is excellent for Roma Termini station. Room was average size for a city centre hotel so not too big however modern and very clean with mood lighting. Bathroom was of a good size. The hotel provides a good quality typical continental breakfast. Staff were helpful and advised on recommending local restaurants. The hotel represents good value for money.

Was a little disappointed with the rooms. Bathroom layout was a little strange, with the bathtub being narrow and shower fixture sticking out. Kept bumping my elbow into it. Glass shower curtain only cover halfway which meant a wet floor. Towel rack on the other side of the bathroom meant more wet floor. Sink tap design also such that water would splash onto area where you would place your toiletries. Shower gel empty but not refilled for 2 days. Also, 1 bottle of water for 2 people over 3 days is a bit sad. It's not that expensive to provide more water than that. We had to go purchase our own. Overall, it didn't feel very "Premier" to me. Was not recognized as an Elite member either though this is not a big deal.

We used the hotel as a home base for almost a week in Rome and couldn't have been happier. Patrizia and Franco at breakfast launched each day with their amazing service and attitudes. All staff at the front desk were helpful and welcoming and with it's central location so close to Termini Station we were able to get everywhere easily and economically. Our room was clean and comfortable, a thoroughly enjoyable stay and I would definitely book again when we return to Rome.

Prices for a 4 stars, but not a 4 stars hotel. The rooms are ridiculously small, breakfast is the same every morning and not many options. Placed near Termini, is a good location. friendly and helpful staff, but that's the only pros I found. Would not recommend.

Very convenient location, right next to Termini Station. Easy commute to anywhere in the city by bus/metro, to the airport and to any other cities in Italy and Europe. At night not very pleasant to walk around. The hotel isn't close to main tourist attractions. The wheelchair accessible room is big enough for a wheelchair, enough space to access the bed, but the floor is carpeted. The bed is raised, possible to use a hoist if needed. The bathroom however is very tight to maneuver in a wheelchair. Equipped with grab bars, roll-in shower with (uncomfortable) shower bench, roll-under sink and a bidet. Overall the room was clean and comfortable, but had a very strong smell of cleaning products, probably from the carpet. Breakfast area is spacious and easy to navigate in a wheelchair. The biggest accessibility fails were the ramp at the hotel entrance (small but very steep) and lack of accessible reception counter.

Stayed here due to location it's a really easy train transfer from the airport. Rooms were clean ( ours was quiet)with everything you need. Central location meant rooms were compact, we had a walk in shower the bathroom size was ok. The reception area/lobby is quite clinical and has no ambience. Breakfast was ok but most days (5 breakfasts) some products were out of supply or slow to be filled. Pretty close to the main train termini we didn't expect the area to be pristine but we were surprised by how grimy it was, lots of graffiti and litter. Although it felt quite safe to walk around, other areas were cleaner for example around Vatican City, the coliseum and the major tourist attractions. Great for a city break we were out all day and most nights

I spend a lot of time in hotels and this was my worst experience of 2022. Staff were particularly poor and unhelpful both during and post stay. No breakfast packet available for early departures, Receptionist was asleep when we came down and left. I left something behind and have given up trying to get it back as they were charging insane shipping costs - even domestically. I received aggressive and threatening emails from staff for questioning this. They can keep the one star for the pancakes at breakfast on the first day, but that was probably the only thing this place had going for it. The coloured lighting made the room look like a whore's boudoir!

We stayed at the Royal Santina having being recommended by our son who stopped here in the summer. It was certainly worth paying a little extra. We could not fault it. Great staff, wonderful service and great food. We loved it.

Nice hotel. Clean. Room was spacious. Staff were very friendly & helpful. Rooms had everything you needed. Hotel is a 5 minute walk from Termini train station so is easy to get to the airport. Colosseum, Trevi fountain & Spanish steps all approx 25 minute walk. Used the metro to get to The Vatican which was simple. Loved Rome & will stay here again when we return one day

The room was fine for an overnight. Our disappointment was with the Buffet Breakfast €12 per person. The main reason for taking breakfast here was convenience as we had a transfer pickup booked to Citavicitta so it made sense to eat at the hotel. Each and every item I tasted was poor quality and tasted like prepackaged. I have often read about the good/ great quality of Best Western breakfasts but this one was beyond disappointing. Didn't have time to talk to the hotel staff as pick-up arrived early. Someone in this hotel needs to seriously review their breakfast offering. The poor quality also was evident in the amount of food( ultimately waste) that was left at the tables. I'm sure with a thorough examination of the supply chain and quality of what is being served, Best Western here could redeem its reputation

We stayed two nights at the Royal Santina near Termini Station Rome Italy. The hotel was very clean, great price, included breakfast. We had the basic room with a queen bed. It was not a huge room but was so clean and comfortable. They do have bigger rooms to choose from. The room had a very comfortable bed, fridge, kettle, bathtub/shower. It included a fantastic buffet breakfast which included pastries, eggs, bacon, toast/bagel stations, tea, coffee, expresso all kinds of juices etc. The staff were amazing. Very friendly and helpful. They also speak English very well. This hotel is within walking distance to the main train station Termini. We used the Leonardo Express from the airport to the Termini Station and then walked 200 yards to this hotel. We then used the Termini station to go on the Metro (subway) and the Hop on Hop off bus was across the street from this hotel. We felt safe in this area. You do need to watch for pick pocketers in any big city. I look forward to returning to this hotel for a longer stay the next time.

Briefly: Booked a hotel specifically for the system «Payment in cash on the spot without confirmation». Got an official confirmation, which the Visa Center even took into account. At 2 am (!) (on the day when we had to check in) we got a message that it was necessary to update credit card data. Although the conditions of it was not a word. WE TOOK A SPECIAL PAYMENT ON THE SPOT WITHOUT CONFIRMATION. They started the countdown for 14(!!) hours. Obviously, I was asleep at 2 am, lol. The next email was at 11am with a 5 hours countdown At that time, I was on a train in a foreign country with no internet access, going to a hotel that had already confirmed the reservation! At 4pm the reservation was cancelled: no calls, no sms - no other notification other than the mail. At 4:30 pm I went to the hotel from the train, and I found out that according to their paperwork, they cancelled the reservation at 2 pm altogether. First, I expected a more appropriate attitude, warnings, and resolution from Best Western. Second, the staff was rude. They also offered a "replacement" hotel 30 minutes away on foot for a higher price. Third, this is just a theory, but most likely the reservation was canceled to accommodate a guest who was willing to pay and confirm everything. And I was cancelled under the pretext of a credit card. So, Best Western hotel confirms the reservation, and then day to day employees cancel it under nonexistent conditions, violating the rules of Booking itself («payment on the spot without confirmations») And I want to note that during my trip there were five(!) hotels with the same conditions. And none of them had problems like this one. September 9, 2022 4:30 pm Booking: 2202.828.924 0290

We stay at hotel 5 nights. Best location Tasty breakfest And lovely team Thank u very much for Patrizia from dining room Antonelo and iolanda from the reception. We got an upgrade for biger room . Quiet hotel Metro station just 2 min walking!! The best.

The hotel is in what might be considered an ideal location, across the street from Termini and a block up the street. The staff is courteous and accommodating. The hotel offers an excellent breakfast buffet, which is included in the price of the room. The bathroom attached to our room, which underwent a much nèeded remodeling since our visits several years ago, is terrible. The toilet paper holder is wall mounted exactly behind the right shoulder of anyone using the toilet. Only a contortionist could reach it. We found the best solution was to remove the roll of toilet paper from the holder and position in the bidet. Countertop sink space is a joke. There is no place to hang or fold a towel for the use of the person using the sink. There is a wall mounted soap dispenser near the sink which is awkward to use and tends to dispense soap onto the floor because it's hard to grip it and receive soap. The bathtub and shower are an inconvenience and a safety hazard. The sidewall of the tub is too high, making it difficult to climb in and out of the tub. Two large sheets of glass are suspended from the wall to serve as a splash guard. They are attached to the wall and otherwise unsupported. They offer a tempting grab bar, but swing feely and do not appear to be strong. Speaking of grab bars there are none. The drain is very slow, leaving the bather standing in an inch or two of soapy water. The bottom of the tub has no skid-prevention features in the porcelain, and there is no anti-skid mat available. The combination of these last three ingredients is recipe for disaster. There is no place hang or set down folded a bath towel for the use of the bather.

Our stay at the Best Western was great. It's a stone's throw from the central train station which made traveling to all the major spots super easy. The Trevi and the Spanish Steps were only a couple of metro stops away. We did take a cab to the Colosseum but we were running late and didn't want to risk missing our tour. The air conditioning is not USA air conditioning, but none of Italy is. The bathroom was spacious, the shower drained perfectly, and the room was clean upon arrival.

My husband and I stayed for 4 nights at this hotel and we got a lovely room with ice cold ac and everything else we needed for our stay. The restaurant delivered everyday with dishes ranging from pasta to steak and they also had a great beer and wine selection. Location amazing with close access to 2 metro stops and the main train station Termini for easy access to the airport when going home. The staff was nothing short of remarkable during the entire stay and they really did exceed our expectations in terms of the level of service and kindness. This would be our first pick as a hotel if we return to Rome!

Visited in August with Parent. I needed a placed close to to Roma Termini (Rome Train Station) in order to spend one night coming form Florence on trains in the evening. this was a perfect solution as it's literally 5 mins walking distance form the Roma Termini. It's very modern, clean and comfortable. Has breakfast options and a few blocls around there (via Gaeta) you can find the classic outdoors / sidewalk restaurants with Italian food Pizza's, Pastas, etc. staff was helpful, efficient and cordial. Our room had both bath tub and separate shower. VERY clean and comfy!

Modern room with mood lighting to set the tone. An amazing bathtub to soak in. Well supplied bathroom. A comfortable King size bed. Easily accessible hotel from the train station or to catch a bus to tour.

Very close to Rome Termini and yet feel safe when traveling with family, rooms are small but clean, friendly service with restaurant recommendations and plenty of choice in breakfast buffet. We are glad that we choose this hotel for our Rome stay.

Worst service ever, really disrespectful for the minimum citizen rights. A person in a urgency requested an emergency to use the toilet and the Chinese guy in the receptionist just said no in a very disrespectful way without even accepting the person in question to pay to use the bathroom if necessary. On top of that, he was aggressive. If you value to be treated with respect and to be in places where they still care for basic human rights do not come to this hotel.

This hotel is perfectly situated for a quick walk to/from the train station, the staff are friendly and helpful, giving breakfast recommendations for early mornings and arranging private cars to the airport 60€ to Fiumicino and he was awesome! The AC works well which is a MUST in July, and everywhere was very clean! The room was cleaned every day and I love that they use the soap dispensers instead of the mini bottles, much more environmentally friendly! The wifi was free and worked well. The mini fridge was handy for extra drinks, but was never very cold. The breakfast buffet was clean and plentiful and probably the best rate you'll find for a big breakfast in Europe. Would definitely stay again!

We stayed here for 2 nights after arriving in Rome. It's very close to the Rome Termini so it was great not having to get a taxi but go immediately to the hotel to rest. We had a large bathtub with plenty of hot water, which is always a big plus to me in this world of showers.

The staff, breakfasts, and rooms at the Royal Santini are excellent. The Airport shuttle bus is right across the street, allowing you to wait in your room until the bus has arrived. Very well located in the center of town, within walking distances to all the major attractions

Good location close to the main railway station. We have two rooms which were both clean, air conditioned, and had all required facilities. Very helpful and pleasant staff. A good experience and would happily recommend staying there.

I stayed here twice, February 2022 and November 2021. The staff, with one notable exception, was extremely courteous and hospitable. The reception had great suggestions for travel directions for some business I needed to take care of, and the restaurant staff was amazing. Well I told them that I had gluten and lactose intolerances, they knew exactly what to do to provide me with the proper food items at breakfast and at dinner. They were only open for lunch if there also were meetings going on for which the meetings required food service. For me during my both stays, they did have lunch every day, and it was really good. The room was a clean and modern room. The air temperature was fine, but I did not turn on the Tv. My bad experience was with some older representative from an office separate from reception who got a wild idea in their mind as I was walking through the lobby, that I was not a guest! After they rudely tried to get my attention, I stared them in the eyes and said: "What?". At that point Reception made it very clear to that person that I was a guest and had paid- for about a week! Apology not accepted, as we travelers have had to go through quite a bit the last two years!

Everything about our stay was perfect. I would like to start with the staff. They are a real asset to the hotel, from the reception staff that welcomed us with a quick checkin and helped us with our luggage. Later they provided us with valuable information. The hostess that welcomed us to the breakfast was delightful, and provided us with some history. The kids even got surprises on Easter day. The rooms are big and very clean. Good amount of storage space, large mini bar and safe (big enough to hold a 15” laptop). Location was very convenient as there's a garage right next to the hotel, and many public transport options. Breakfast was ideal for a family. Fresh vegetables, nice collection of cheeses and cured meats. Cereal, jams, yoghurts, baked pastries, fruits, cakes. Eggs (hard or scrambled), pancakes, waffles, basically all you need. Every thing was fresh and if something ran out it was quickly refilled. Thank you for a wonderful Rome experience.

This hotel is right across from the train station. Take the airport bus and it's right there. I left my bag as I was early for check-in. Staff is very nice and attentive. The room is lovely. Definitely enjoyed it and would stay again Future trips

Nice hotel with nice rooms. Friendly staff and very helpful. Room is very particular with coloured lights and big shower. The only thing is the restaurant: nothing exceptional, fish not fresh and mussels green and not cleaned very well. The breakfast is very very good and it is very rich of sweet and salty food. For hotel I give 4 points, but for restaurant I give 3 points.

Hotel room was lovely. Clean and a good size. The breakfast was cold everyday. The room service was dreadful. The food didn't come complete and we were charged €15 for someone to bring up the two meals. The other choice was we came down to reception in our Pjs, which the reception staff were quite happy about !!!!!

Good location and modern rooms but …. No air conditioning, and when the sun hits glass front of the hotel, the room becomes a sauna during the day — not a pleasant respite after taking in the sights. Reception confirmed there is no air conditioning but they could turn off the hearting!! Breakfast good.

We came 4 years ago and apart from the obvious COVID-19 implementations it's the same lovely hotel! Staff very friendly and pleasant Food for breakfast varied and plentiful Bed sooo comfortable Location is brilliant Could walk to Trevi Fountain If we come to Rome again look out for us Santina!

Lovely clean hotel with spacious rooms and all the modern amenities. Mini fridge in the room with changeable LED lighting and a large Screen tv with HDMI inputs. Went for the rugby with Gullivers Sports Travel. The hotel laid on offers and channels embracing the events surrounding the stay. Staff were really polite and helpful. This is just over the road from the Termini railway station east to get to from Fiumicino Airport via the Leonardo express. Lots of restaurants very close.

Perfect if you want a centrally located hotel that is modern and has decent facilities. I appreciated being able to walk across the street to the train station and then basically to anywhere else in the city. The staff are incredibly helpful and responsive, and even before I arrived they replied to my queries about bag storage and Covid testing super fast. The room was comfortable and just what I needed - clean, good shower, and comfy bed. It's not a hotel for you if you want to just hang out in the hotel - but if you're wanting to spend the time sightseeing and want to have a restful place to come back to, this is a perfect location. The ladies at desk made me feel very much at home.

Perfect location - near Roma Termini and Mercato Centrale (food); lots of Taxi stand around the hotel Room - decent size and nice bathroom Bed - slightly uncomfortable Nearest COVID testing center: Red Cross (Free)

We stayed at this hotel for 6 nights. The location is superb, 3min. walk from Termini station which connects you to everywhere in Rome and Italy (if you decide to catch a train). There is also an airport shuttle stop (SIT Bus) right in front of the hotel which makes it very convenient if you are arriving/departing by plane. The hotel looks old from the outside but as soon as you step inside you'll notice it has been recently refurbished with very modern designs. The refurbishment extends to the rooms as well. Pretty good sized rooms, clean and modern. Breakfast had a pretty extensive selection of fruits, cold cuts, nuts, eggs, cereals, and many other options (including Gluten Free bread and pastries). Staff was always friendly and welcoming. We will definetely stay here again on our next visit to Rome.

Very convenient to Rome's main train station. We actually stayed at both the start and end of our trip. The hotel was clean and the rooms were actually quite spacious by European standards. We had a minibar and tea kettle so could relax and have breakfast in the room each morning. There are 2 large grocery stores in the terminal plus plenty of pastry shops. We could also easily access the Mercato Centrale for dinner or snacks. All staff were professional and attentive to our needs. While the hotel is not quite in the center of typical tourist attractions they can be quickly and easily reached by nearby metro, bus or convenient taxi stand. It is also easy to reach either of the main airports by busses located directly across the street or the express train in the terminal. We opted for a taxi arranged by the front desk due to our flight time. When visiting Rome in the future I would not hesitate to stay here.

Close to the main station enabling to commute to different places of interest easily. Good amenities at the hotel and all around the hotel, comprising of all price ranges. Great reception and generally all staff have been quite friendly and accommodating. The cleaning staff need a special mention as they do a brilliant job importantly during the current health situation.

This hotel is conveniently located next to the Termini train station in Rome. Rooms are nice and the facilities are ok. Some members of staff seem really demotivated (it is not acceptable that during the rush hours of the check out, in the morning, only one staff out of seven people is managing customers while the others are busy with their phone and PCs). Not saying they are not working but ... there is something wrong! That is not customer service attitude. The restaurant staff are ok until the restaurant is not full ... If the management will be able to motivate the staff better this hotel could be above average.

attitude & helpfulness at reception 100% perfect, conveniently located in front of train terminus (Termini) Taxis when called by reception, came within 30 seconds, was given a receipt by reception with a designated number that is also written on the side of the car so there could be no fighting over whos ride it was.

Love the express check in & out! Very good breakfast. Very close to Rome termini, just 3minutes walking distance. We stayed on the 6th floor, the room was spacious and clean. But I hope they'll add more amenities like slippers and dental kit.

I was unable to travel when I had my original reservation in 2020. I was given a credit for one year. I now have an able to extend that credit into 2022 which I will use in April. I appreciate their extending the credit for me. I look forward to staying there in the coming year

I had a prepaid reservation for 9/20 which because of Covid I could not go. I asked for a refund which they said no. They gave me a credit for 1 year. When I asked to extend the credit for seven months they didn't even bother to answer me. I understand they didn't have to but it would've been the right thing to do. They didn't even bother to respond

Location was spot on. Close to roma termini and walking distance to all the hotspots. Beds were very good. Hotel and rooms were in perfect condition. Staff was super friendly everywhere. Late check out was very Nice. Breakfast was taken and brought on your table. You could ask for everything.

Great location, really close to the main train station trimini. walking distance to the Coloseum. Wi-fi works great. Very friendly staff. only onde disandvantage was a quite poor breakfast for the Italian standarts

I made a reservation for this hotel for April of this year. The reservation that I made was a non refundable reservation. I knew this when I made the reservation. I made the reservation because my wife and I were planning in redoing our wedding vows after 25 years. I reserved 3 rooms because I was taking our 4 children and my mother in law who suffers from Alzheimers. She is 90 years old. Due to the current Coronavirus pandemic, we had to cancel our plans to travel to Italy. When we called Best Western they stated that they would not refund us and possibly look into it. I know what we booked but considering the current situation, I believe that an exception should be made. We as a family have stayed at Best Westerns many times, domestically and abroad in many different countries when we travel. We had every intentions in going to Italy but unfortunately the current events have stopped us. Since my wife works in the travel industry, we travel abroad extensively. Unfortunately we are going to have to choose a different hotel chain and recommend other patrons to do the same. If Best Western is not sympathetic with us, you can expect the same treatment. This Pandemic will end eventually and they will request your business, remember this review before you choose to book your reservation. I guess that quick money is better than loyalty to the brand.

My second stay here and my second and I'm even more satisfied than the last time. I noticed a few layout changes at the lounge from my last stay in December 2015 especially the free Coffee and Water Station - very welcome. Also, free snacks and sweets at the bar. The design remains coordinated and pleasant. I was impressed with the change to the bathtub which t my first visit was edged with plastic and which tended to give way if you sat and would trap your skin painfully; now replaced with solid granite-like tile and quite comfortable. There's a dedicated smartphone now in every room for dedicated digital services - very nice and unique touch. The TV is also a Smart TV now. I visited with my wife and 3 children. My daughter, 8, was quite taken with this hotel and didn't want to leave! We stayed in 318 and 301 from 12th - 18th January 2020, while it was still quite cold, everywhere was quite warm except the corridors which were quite cold and required cold wear to be comfortable. I still would like to see the reading chair changed to a swivel type and that protruding tap in the bath changed to something less threatening. This is a lovely hotel but quite unassuming from the outside. This will remain my Rome home!

Good hotel near Termini railways station. It has good rates only in low season. Mostly used by groul tourist from asia. The room I had was on 4th floor. It was good but a little bit worn out, especially the bathroom. I needed the wifi to work but the bandwith was ridicolous; I had to use my phone instead.

This hotel was excellent.The rooms were clean with abundant amenities,wonderful breakfast.Termini Station is very close which gives you access to metro,train or buses. Walking distance to museums,shopping and restaurants.The staff was great.Very helpful and accommodating.I would not hesitate to recommend it to anyone and I would definitely stay again.

I stayed at the Best western premiere hotel near termini station in Rome, the hotel location was central, the rooms were very convenient and clean the staff was very friendly and the breakfast was wonderful.

I have nothing good to say about this hotel other than the location is directly across from rome train terminal. All the staff in the hotel are not friendly and helpful. The worse customer service i've ever encountered. I would not recommend this hotel unless you're desperate.the classic room is so small and can't fit more than 2 big luggages.

We booked a cruise that sail from Rome. So, we decided to stay in Rome for a few days before embark. We choose this hotel because of the location and reasonable price. What a great choice! Location is excellent, it is right in front of SIT bus station to and from the airport and a very short walk from the train terminal (the port of Rome is one hour train ride from the city). The hotel is also within walking distance from some nice shopping and a couple tourist attractions. Room is clean and reasonable large for Europe standard. All the staffs were wonderful and professional. Breakfast was simple but taste good. The only thing is they did not change the breakfast and we had the same breakfast throughout the five days we stayed there. Anyway, we had a very happy time in Rome and we liked the hotel. Will definitely stay in the hotel again when we re-visit Rome.

This hotel has the best staff ever! After being warmly welcomed on a dark, stormy night with a beautiful smile from Paola at Check-in who was happy to give us lots of extremely useful information, we instantly had a good feeling about this place. A quick trip to our room confirmed our happiness with the room and its facilities and later experiencing the extremely comfortable bed and bedding. Wonderful staff interaction continued with Giannino at Bar, Tiziana and Valentina at Bar/Dining to Patrizia at Breakfast...again all these fantastic people were professional, with an absolute eagerness to please and great all round customer service. Hotel is fantastically located, a few minutes walk from main train station (where airport express train is just 14 Euro each), as well as airport shuttle and Hop On/Hop Off buses right across the road. Breakfast at 7.50 Euro is also excellent value. We didn't want to leave and I would highly recommend for value and service.

Enjoyable stay with very comfortable room, bathroom with shower, bath and lovely towels. Very good breakfast, with wide selection. The ladies in the restaurant were particularly helpful and friendly. Well done.

Excellent location. Close proximity to Roma Termini, where you can take the Metro or the buses. Very modern. Very clean. Very nice room amenities. Friendly, helpful staff. Great breakfast and dinner. Kudos to Giannino who went above and beyond

THis is a fine place to stay in Rome. I stayed here in November 2017 and returned October 2019 for four nights - it was a delight to see again so many of the staff that were helpful on my first visit. The service was every bit as good as I experienced before.The rooms were impeccably clean and despite being close to busy roads, remarkably quiet. It is in easy walking distance to Termini Station and the Baths of Diocletian with its associated museum. Will definitely stay at this hotel again when I return to Rome next year.

We stayed at the Royal Santina for three nights at the end of October. We took the Leonardo Express from the airport, which took us straight to the Termini station, and then a very short walk to the hotel which was great. We had a quick check in, only having to wait for a couple of minutes, and were allocated a room on the fourth floor, overlooking an internal courtyard. This suited us fine as there was no street noise at all. Our room was a Deluxe and a very good size, especially for Italy, with a super king bed and sofa, as well as a very spacious bathroom with both bath and shower. The room was very clean. My only gripe was that although the glass bathroom wall looked very nice, it wasn't practical if you got up to use the bathroom in the night, turning on the light and lighting up the whole bedroom. There were a few marks on the walls, a little wear and tear, but nothing unexpected in such a busy city. We had breakfast included in our room rate, however I would have happily paid the €7.50 they charge for the selection on offer. I'm gluten free and on asking they brought be a large plate of packaged bread, cake, biscuits, cereal etc. that I could eat. There was a range of other hot and cold options, all of which were regularly replenished. The only issue was that unless you specifically flagged someone down to ask for the specific coffee to be made, none of the people serving at breakfast actually came to ask. A small thing but it would improve the service. Until the last night of our stay we think we must have been the only people staying in our corner of the hotel as it was very quiet. On our last night we heard quite a bit of noise from the room above and next door, but nothing to out us off potentially staying again in the future. All in all I'd recommend the hotel, particularly if you are planning on using the trains and buses that stop just outside.

Arrived at this hotel after a cruise. Stayed for two nights and was pleasantly surprised. The front of the hotel does not show any signs of what there is inside. The room décor is modern, clean, with a large comfy bed & even has 'mood lighting' to enhance your stay. The bathroom is wonderful and even has a bath with a separate shower. Our room (416) overlooked the main street and was a little noisy, especially the idling buses that seemed to have a major stop right over the road. The wifi was not good in our room - unless we sat in the bathroom or right near the room door so this was a bit of a hassle. The breakfast was wonderful and we ate one evening in the restaurant and it was very nice.

Great staff who were very helpful. Comfortable beds, quiet and clean room with shampoo etc supplied. Restaurant was good and breakfast was great. Best yet they have a Samsung Phone in the room you can take with you and use for maps, talking guide and free calls. I'd book a number of nights and use the maps and guide to full advantage. Great location 3 min walk from train station and a bus stop outside. 25 min walk to colosseum. Hint: take a power pack to charge the phone as it did not last the full day. Not sure if it happens every night but the bar had nibbles available in the evening. Very tasty.

My wife and i stayed for five nights. The hotel is nice. It is clean and the staff friendly . It is quite close to the main train station. They might need new beds. They have a nice restaurant with friendly staff. if you have 10 nights with best Western, you get free breakfast which is worth 15 euros for two.

Obviously the price is high: 237€ single double room, but the bedroom was big, clean and very comfortable. I attach photos. The breakfast is fine, many options. The service is kind. The coliseum 20 minutes walking and the train station 2 minutes Can I repeat? Yes

A comfortable hotel offering good value and an unbeatable location right next to Termini and across the street from the airport bus. We are noise sensitive and chose a room on one of the upper floors, which was indeed surprisingly quiet given the central location of the hotel. Highly recommended for anyone planning to take public transport.

I really lucked out with the location of the Royal Santina. only 1/2 block to the train station, the Hop on /Hop off tour bus just outside their front door, and the Airport Shuttle also outside the front door. I have already started to refer this hotel to my business associates and friends.

Conveniently located near the Roma Termini train and metro station, as well as decent restaurants. Rome is an expensive city and this hotel is not cheap but I think its quality and amenities make it a fair value for this city.

We booked this hotel due to its location near the termini. When we arrived the check in was seamless, we booked 2 rooms, we didn't ask to be next door but we were, which was a nice touch. Both rooms 409 & 410 were a good size 409 a little bigger, both clean and very well equipped. The rooms looked over a courtyard which was great as we did not get any traffic noise and the rooms were not hot from the sun. We had breakfast in the hotel at cost of 7.50 and this was very much like any other breakfast, fresh and plenty of it, I would recommend it. We didn't eat dinner in the hotel as we normally eat on the back from our days out, but we did take advantage of the lovley biscuits that were available on the bar all the time, very nice touch and thank you. The hotel is in a brilliant location about a 5 minute walk from metro and the main bus and train station and from here you are able to get to any part of Rome. We purchased the 48 hours travel tickets from the ticket machine, great value and gives you a reason to experience all the forms of public transport available in Rome. On the other side of the road from the hotel is the airport shuttle bus stop, didn't know when we booked, but were amazed when we got tickets at the airport to the Termini, execting a short walk, but to be dropped at the hotel door was amazing, we also used this service on our return to the airport 6 euros each, each way. I would recommend the hotel to anyone travelling to Rome, and would book again if we were to return.

This hotel is very convenient to the train station and across the street from the bus to the airport. The hotel staff was very helpful and we caught a sight seeing bus to see the sights in Rome right down the street from our hotel. There are numerous restaurants in the area and we found a small local one that was quite reasonable.

A very good well-run smallish chain hotel very conveniently located at an entry point into Rome as it is close to the mainline, Metro and taxis etc. Even walking to the main sights (except the Vatican) were all within a roughly a half hour's walk through interesting streets and piazza's and bear in mind I am a pensioner. If walking is not your bag then the Metro is quick and cheap or take your life in the hands of a taxi driver. From the airport catch the express train into the Termini and on entry to the concourse, turn right and exit the hotel on Via Masala the hang a left, walk 200 metres at the hotel is on your right. The reception was professionally friendly and I was given my room immediately and well before check-in time. The receptionists were always happy to give travel advice. The room itself was a bright clean airy room plenty big enough for a couple. The bed was a very comfortable king sized one with plenty of pillow options. Not a great deal of storage space but enough for a few days stay. Note that the laundry service is quick, cheap and good. The bathing area was well designed but the bath was a little narrow and the in-bath shower head had a mind of its own and wouldn't remain in one position during showering. Requests for a repair did not result in any improvement so it was a case of living with it and using it as a hand held shower. Breakfasts in the airy and bright restaurant were fine being predominately a wide range continental type with a number of dietary options available. Bacon, eggs and has browns plus pancakes was about the limit of cooked food but the other options made them superfluous for me. A number of good restaurants were around the area all within 15 minutes walking or so and hundreds more slightly further afield. Locally I would recommend Passeggero restaurant on Via del Viminale as it hits all the spots and only a ten minute walk from the hotel. The only slight annoyance I had with the hotel and there is nothing that can be done is the two small lifts servicing 8 floors with only one actually reaching the 8th floor. The were busy, slow overall though and often meant it was quicker to walk down eight flights than wait for a lift. Overall though, a very nice hotel that was a perfect base for my few days in Rome and would be my choice again should I return to Rome for another visit.

This place is situated about 2 mins walk to Rome Termini. It also isn't that far to be able to walk to some major attractions or catch a bus for very little cost. The rooms are spacious and clean and the ..staff are very helpful. There is even an iPhone free to use while you're in town. You can make free international and local calls. However we weren't there long enough to try it. There are some good restaurants close by and of course they have one at the hotel. Shuttle buses also run to the airport from just outside the hotel. We had an overnight stay before going to the airport and found this hotel ideal for our needs

Nice hotel that's best attributes are the location so close to the termini, and the staff, especially all the crew at the breakfast shifts. Breakfast was simple but perfectly adequate and quite enjoyable with speciality coffees included. We had a one bedroom suite that was comfortable with a great bathroom and shower. Biggest let down was the noise. No double glazing, and the street noise is loud. Walls are also paper thin so be prepared to hear everything from the next room.

The best thing about this hotel is its SUPERB location, just 200 meters away from the Roma Termini station. This means you can go to any place in Italy by train by reaching the station in just five minutes flat. This came in handy when we had to catch our non-stop Frecciabianca service to Civitavecchia port town to board our 14-day Mediterranean cruise. Same applies to any place in Rome that is connected by bus or metro. So, you will find as many as three buses taking you to the fascinating Borghese Gallery. Or, the metro to take you to the Spanish Steps, which we did, as somehow, we had missed visiting both these sites when we were in Rome a year back. In addition, the City Sightseeing Hop-on-Hop-off bus starts right in front of this hotel. Further, the Airport Shuttle Bus too starts (and ends) from the same stop. This is in addition to the Airport Train from the Roma Termini station, which did I say is just 200 meters away. Could you ask for anything more? Coming back to the hotel, we found the reception staff attentive and helpful. All were fluent in speaking English. That helped when we wanted some extra towels or tea or mugs or when we wanted our air-conditioning to run at a lower temperature. Buffet breakfast was impressive, with enough choice for cereals, juices, and croissants. There was no live counter for making eggs-to-order but there were hot items like scrambled eggs, sausages, and bacon. Coffee is ordinary but you can ask for an espresso, at no extra charge. We didn't use the hotel's restaurants for dinner, because there were mind-boggling choices within 50 meters of the hotel. There is a good supermarket in Roma Termini from where we bought some fruits, chocolates, and bottled water. We had no complaints about the hotels' beds, linen, towels, and toiletries. The only thing missing was (as compared with the IHG group of hotels of which I'm a Platinum Elite member) was the complimentary supply of a bottle of water per head. We also didn't like the wi-fi arrangements which was a little slow for our liking. All in all, this is a decent hotel with all modern amenities which just soars above all other chain hotels because of its superb location.

What a gem of a hotel. The location of this hotel is fantastic! Just a short distance from the train station, which is great if you want to take day trips to Naples, or Amalfi coast. There are a number of restaurants and coffee shops close by. Not to mention that the there are public buses steps away that services most of Rome within 20 minutes. The staff are fantastic! The SIT bus stops right across the street from the hotel and will take you directly to either of Rome's airport for 6 euros per person. We loved that there was complimentary water and snacks in the lobby after a long day of walking and touring. The rooms were very clean, modern and well serviced. They provided a complimentary mobile phone for the entire stay, which was great for getting around the city and exploring. We loved our stay at the BW and definitely would stay here again.

Great hotel to stay in. Staff are very friendly and helpful. Hotel is clean and modern. The hotel is only around the corner from the train station and the bus stop for the tour bus is just outside. Had breakfast at the hotel which they had loads of options and only cost €7.50 each per day.

This was our second stay at this hotel. Great location steps from Termini train station. Very welcoming. Professional friendly and courteous staff. Paula at reception, Francesca in the restaurant and Stefania from the sales department were greatly contributed in making our stay a very enjoyable one! Until next time Arrivederci Roma

Comfortable rooms and excellent service. The location is really awesome where you can access most buses and trains within few meters from the hotel. Providing a complimentary mobile phone was a very nice touch

Welcoming friendly and helpful staff, well done to you all! We stayed two nights pre-cruise and it was a good base to explore from. Beside the main train/bus/metro station but we had a nice quiet room with good aircon which was important as it was hot outside. Taxis outside the door. We used the hop on/off bus to get our bearings (first stop Colosseum) and it was easy to get around. Advise pre-booking skip the queue access to attractions, it worked really well and saved us a lot of time standing around. Simple dining room beside reception, nice breakfast and dinner, really lovely staff including the chef who we met but whose names unfortunately we did not get. Nice touch to have free chilled still/sparkling water available in the foyer when you come in after a lot of walking!

We stayed in this hotel for just one night, but we could appreciate the cleanliness, the nice hospitality and the service of both breakfast and dinner, chef Patrick proved to be really competent with us and took care of us who had desire to try real Italian cuisine, showing not only good cooking but also a nice entertainer with his fluent English. the breakfast was rich and really very professional, the environment is sunny and full of care! When we return to Rome we certainly want to repeat the pleasant experience.

We stayed at this great hotel for two nights before going on a cruise. It is in a good location, near to metro and bus station and also ok for walking and the drop on and off bus. The hotel is clean and modern. Food is good, we ate there on the first night after travelling, and the meal was very nice. Breakfasts also good and not expensive at 7.5 euros for a good choice at a buffet. The best thing though was that the staff were very pleasant, friendly and helpful. It is 40yrs since we were last in Rome, but we hope to return soon. We would certainly stay here again. Thankyou all.

I stayed here with my son and daughter for a long weekend of July 18-21. The hotel is in a great location one block from the Roma Termini train station. Our room was bigger than I expected with 3 beds, the bathroom was big also with a rainfall shower head which is awesome! The room is very modern and has free wifi. I ate at the breakfast buffet twice, once with my kids and once alone. The woman at the buffet named Patrizia was wonderful and delightful with a great personality. All the staff at the lobby front desk were very welcoming and courteous to us and made us feel important. I really recommend staying here if you are thinking of traveling to Rome.

We stayed in this hotel for five nights in mid July. Booked a room for 3 person. The sofa bed was comfortable, and big enough for my teenaged son. The room size is big in European standard. Air conditioning just enough, internet was fast, bedding are comfortable, bath room has tub and shower area. However, the shower very easy has water leakage. We need to use carefully to prevent flooding. It's the only downside for this hotel. It is a less than five mins walk to the Termini train station. The stand outside the square area sale the bus tickets, hop on hop off bus, tour for sightseeing and shuttle bus to airport. The airport yellow bus shuttle stop across the street from the hotel. It is recommended for first time Roma traveler if the price is comparable.

We had a family trip to Europe and we stayed at Royal Santina 3 nights and we had two rooms. Our mom needed a handicap room with an easy access to shower, and they were very accommodating. Their front desk staff even offered us their on-site wheelchair during our visit in Rome. The hotel is literally right across the street from the main train station , Termini. We were able to walk there less than 2 mins to take a train to Florence and even the subway to Vatican. Train station entrance is located on the left hand-side of the hotel exit ,and there is also the main bus station located within 5 mins of walk from the right side of the hotel. The other great thing for this hotel was one of the Double-deck city tour bus station is literally in front of the hotel. If it is your first time visiting Rome , this hotel is one of the best options with their budget friendly rate and location. Their breakfast rate is very reasonable with a lot of good options, their staff even offered us Espresso in addition to their freshly brewed coffee. They also offer complimentary treats during the day in the lobby. They have a business center area with computers and their internet is fast. The only down side is , some of their rooms may be a bit too loud due to their location. Highly recommended and we will be back when we return to Rome in the future. ````

This hotel was right across the street from the train station which made it an excellent location. Staff was friendly, rooms were great. I would stay here again. We never had any problems and the staff answered any of our questions and was very helpful.

very modern hotel at Termini. excellent service,staff very friendly and helpful, rooms large and clean.front desk personell will do anything to help you in any thing you need, surely will recomend this hotel to friends. one of the best hotels I stayed in Rome.

This hotel would be my first choice for any trip to Rome. Best things about this hotel:- +Great Location! (When in Rome, stay close to Termini station - gives you easy access to Hop on / Hop off City SightSeeing bus, 3 min walking distance to station/metro/bus/tram - both Blue/Red Metro lines connect at Termini station) +Hotel has a lounge area which offers you Water (both Still and Sparkling), Juices, Cakes, Biscuits Daily - Free of cost! This was a blessing for us after a hot & humid/tiring long day! +Comfortable bed / extra bedding/pillows - superb lighting in the room with changing colors (helps with color therapy and promotes sound sleep), superb toiletries (shower gel, shampoo, body lotion, dental kit, shower cap, shoe sponge and intimate cleanser, soap) - You need not need to worry if you miss out on anything! + Another plus point was the Tea/Coffee/Kettle in-room facility + Hotel also provides you with a "Hello" Phone with free local/international calls, Free internet facility, all tourist information with maps, offers and discounts on attractions - which you can carry around while exploring Rome. + Writing Desk / Fridge + Breakfast option was amazing. It cost us 7.5 EUR per person / per day and it was completely worth the money !! + Huge Flat screen TV which was also very impressing !! +The staff at the hotel were helpful, professional and courteous. Yolanda at the reception made sure we had the best room (with superb aircon - which was one of the requests). She also gave us the room promptly on our arrival and explained to us regarding the wifi, breakfast, and aircon very clearly. She had a service-with-smile attitude which made our stay extremely comfortable. One of the only recommendations/suggestions I would have for this hotel is to have a folding luggage stand that we find at most hotels. It was inconvenient for us to keep our luggage at the ground & ended up hitting our head/feet :(

We returned to this hotel for the second stay, since we enjoyed it very much last year. Location is perfect: a couple of minutes from Roma Termini, metro and bus stops. Great soundproofing in rooms, which are modern, comfortable and clean. Nice toiletries, as well as slippers and bathrobes. Comfort rooms are of good size. Personnel is polite and helpful. Sustainable high quality of service. Special thanks to Alessia. She is a real asset for the business and highly professional. The only negative: since last year the breakfast price jumped from 5 to 7.5 euro, with no obvious improvements in food quality or variety.

great location first of all, near bus, metro, and tour buses. Room was clean and modern, bathroom had tub and a shower ! the shower could have used some maintenance- water kept coming out of shower area. Overall staff was very friendly and spoke English which was a bonus since we don/t speak Italian !!

Modern, (recently refurbished) clean hotel near the central train station, perfect as our flight arrived late evening and we were heading out by train midday the next day. Pleasant reception staff, quick check-in. The room was spacious and well set out with a writing desk. Good use of bathroom space, shower (in bath) had good pressure and temperature. Tea making facility in the room was nice to have. The buffet breakfast (7.50 Euro) was great both for quality and selection, with plenty of fresh fruit and vegetables, pastries, breads, cakes, eggs etc. The only minor negative during our stay was that wifi failed sometime after 02:00 and was down until we checked out at 11:00, although technicians were working on it. Very reasonably rate in May. Recommend.

Excellent location. New hotel. Good breakfast. The room was isolated phonic. Bath had bathtube. Fridge and coffee in the room. Bad coffee at breakfast, no italian. Gym room. Close to the bus metro train open bus station and main turistic points

-Nothing inspiring or awe filled -Breakfast poor selection, only 7.50 eur though -Unsecure bag drop off point, picked mine up with our being shown -No 24 reception. Got in late at 2am and nearly couldn't enter building! Janitor let us in! +Great location, truly was +Helpful staff with requests prior to visit +Was able check in early +Practical and neat gym +Floor we were on was quiet +Big flat screen tv A safe choice

The staff at the hotel was helpful, professional and accommodating. I would like to thank Fabrizio and Antonello for their hospitality!! I would highly recommend it. good location and good value. I had a great time and will be returning.

Fantastic location, really close to the metro and bus station. Breakfast at the hotel was amazing with lots of options. Hotel provided free water, juice, biscuits and nibbles daily. The hotel had a fabulous selection of cocktails all which were mainly presented by the lovely Frederica at the bar who looked after us. The reception staff were also amazing with advising us of the best way to get to the main attractions including informing us of the appropriate bus number or metro line. The hotel also had a mobile phone you could take out which you could use for directions to the main attractions. Would highly recommend.

The room is big and new. Bed was deliciously comfortable. It's also very close to the train station which offers plenty of eateries and a Supermarket. The airport bus and Sightseeing Hop-on-Hop-Off bus is also located across the hotel. The best feature is the Eur7. 5 breakfast which is a very good deal. Breakfast offering is wide and decent. They even provide umbrellas for rainy days.

This this 4 star hotel is approximately 3 minutes walk from Roma Central Termini. Associated with Best Western, it is definitely a couple notches above your average BW. A modern, minimalist design with newly renovated lobby and rooms made for a comfortable stay. We had a junior suite on top floor and were given a HUGE balcony with table and chairs. We had 2 sets of balcony doors (1 from bedroom, 1 from sitting room.) Large bathroom with soaking tun and separated glass shower. Tons of top-quality toiletries were on offer daily with nice fluffy towels. Housekeeping was thorough and daily. A/C is switched on seasonally——I think that's important to note especially if you're prone getting hot easily. The regular rooms, I don't believe have opening windows and there are no portable fans if the A/C has not been switched on yet for the season. I'm hot natured and would have melted if I didn't have a balcony even in March! (Just a heads up.) Hop on/off bus literally picks up across from the hotel. No problem getting taxis, buses, trains or metro because it's all located right in front of hotel. This includes the Leonardo Xpress train from FCO Rome airport. Hotel staff is a delight. Efficient, professional and courteous. Hotel was very safe. Bit noisy outside but insulated windows were good.

Very friendly staff, Patriza in particular was exceptional. She goes out off her way to make you feel at home. Hotel is located across the street from main train station as well as the city sightseeing bus. Hotel also features a free phone to use while here, it allows you to make free international calls.

Wonderful hotel! The front desk staff were very friendly. We arrived at the hotel around noon and our room was ready. The room was clean and well furnished and the bed was very comfortable. Room temperature was a little warm but not bad. The breakfast included was fabulous and the staff in the restaurant were very helpful. We had dinner there one night and that food was good as well. Convenient to transportation and not too far from the main tourist sites. Highly recommend this hotel

originally booked for 6 nights but later called best western to change to 5 nights. However BW international increased the daily rate so that it was the same over all cost as the original 6 nights. The hotel said talk to BW . WE did but they refused to do anything. We never had this problem with Hilton or Marriott.. So beware and book direct.

I was totally surprised at the quality of the hotel. The room was larger than many European hotels, well appointed and modern. Very conveniently located in central Rome. No more than 1.5 mile walk to everything. And because it is close to Termini Roma, getting an Uber was easy. We would definitely stay here again on our next visit.

Nicely styled hotel near the Termini central train station and Metro line. Very modern and comfortable room and bathroom. The Front Desk and Restaurant Staffs were all friendly and very helpful.The breakfast was very good. We would definitely stay there again.

Stayed for 2 night post cruise for the purpose of seeing the Roman sites. Loved the hotel. Great location and very easy to get anywhere quickly by foot, cab or metro. The room was spotless and the bathroom had higher end amenities. Towels were large and very soft. Water pressure was excellent. The TV had many channels and had at least 3 in English but we watched very little TV. Had the breakfast and it was excellent. This hotel would be my first choice for any trip to Rome.

We stayed at this hotel while visiting Rome. The location was very convenient and the staff was very nice. However, the room was very tiny. Both of us had to move to get the other person to the bath. The bathroom had a very deep tub, but it was not easy to get in and out of. The shower door was a waste, it did not keep the water in the tub, but made a mess on the floor. The tub was very slippery as well as the floor. We did eat at the restaurant for dinner which was good but nothing special. I cannot recommend this hotel for the reasons I outlined above.

On my first trip to Rome I wanted to stay close to the train Station so I booked this hotel just outside Roma Termini. The reception works efficiently but could be more friendly welcoming as the other staff surely is. One can feel that this hotel is privately owned as it is refreshingly different from chain branding. The owner´s invested in special ligthing which one can change in the room - all is of good Standard and one feels well. There is even a smart phone with tourist guide apps in the room to be freely used during the stay. The breakfast is good as well.

The hotel is definitely worth the price. The rooms were a bit on the small side however given that we were on a city break we didn't really spend much time in the room. The air con was not working in the room and at times it would get very very warm. I am aware from other guests that their air con was also not working. The hotel staff are extremely helpful and look to meet your needs where possible. Room is cleaned everyday and we would always return to a tidy room. We had breakfast one morning. Charged at around €7.50 per person. Personally I don't think the breakfast had much to offer. Other than that the hotel is in an excellent location right by Termini station and all the main sites are around 15/20 minutes walk away and around 2 stops on the metro from termini. There are plenty food options around Termini including fast food and lovely dining restaurants. I would stay at this hotel again.

The hotel's proximity to the Termini ensures that all areas of Rome are accessible. Beds are comfy, rooms are not large but we only slept there. Bathroom adequate. Breakfast was ok and only €7.50 pp. Staff were friendly and helpful. I would stay here again.

A basic hotel that caters to the many tourists arriving in Rome each day at the Station Termini across the street. The rooms are well equipped, sound proof with a decent size bathroom. Breakfast is an extra charge of Euro 15 pp which explains why it's never crowded. The breakfast food is traditional International with a slight nod to the hotel's many Asian guests. You won't go hungry.

My first review of the BW Royal Santina was five years ago, and since then I have stayed here every year when I return to Roma. As with all establishments there are likely to be mixed reviews from people with varied expectations and experiences of the place but I wanted to do this second review five years on, to confirm that standards remain consistent. I had read some recent reviews about uncomfortable beds and didn't understand it because the beds had been one of my biggest areas of praise in my first review. As it happened, during this visit, I had a very late check-in and was assigned a room where the bed was indeed awfully soft. The usually excellent memory foam mattress had been overused and now offered no support and I didn't get a wink of sleep that night. One thing I noticed from the management replies to some negative reviews here was to contact reception to resolve any issues. So I did this early the next morning, and it is true ... they will indeed do everything in their power to make sure you have an excellent stay. Paola, who I remember from my first visit remains exceptionally kind and helpful. She made sure I got a room with a bed that was suitable without any fuss, and with nothing but concern for my bad night's rest. I must say that, if you do encounter anything that makes your stay unsatisfactory, then do speak up to the receptionists. They really are there to make sure that standards are maintained at the highest possible level. Sharing frustrations with them will also, I hope, help to alert them to when facilities are in a poor state. And hopefully the management will act to repair or replace things like the failing mattress in first room I stayed in this trip. The Royal Santina remain for me my first choice when staying in Rome. The convenience of its location, the standard of the rooms, and the level of service is good and definitely represents value for money.

Every time I go to Rome for business i stay at this hotel. The rooms are small, but modern. The staff is very helpful and cheerful! There are plenty of restaurants around. Good and complete breakfast.

The person at the desk that checked us in was fantastic - very helpful and courteous (sorry I do not recall her name). A bus load of people were dropped off at the hotel so it was a little crazy busy for a short time. We arrived with our bags (we had just completed a cruise) prior to check-in...no problem - the hotel placed our bags in a holding room until it was time to check-in...So we could take the train to meet up with our tour. We stayed 2 nights at the hotel. The rooms were clean, the breakfast buffet was excellent and the hotel location was perfect for taking the train system! - only a couple of blocks from the train station. You can take the train to the Colosseum which was pefect for meeting our tour group.

I have to say that this hotel was beyond our expectations in all kinds of ways. I emailed them months before my arrival and they replied to me in regards to some concerns very quickly. The moment we arrived to the hotel we were greeted very professionally and courteous. We were promptly checked in and with our room ready. We stayed here from January 1st to January 4th. The room was extremely clean and spacious. The bathroom was supplied with toiletries everyday as needed. Room was nicely made everyday. The breakfast was excellent with enough varieties, it also met my expectations. The bar was also great. The staff at bar was very attentive and they also provided some snacks for free with our drinks. The drinks were reasonable prices also. We were extremely satisfied with all the staff. When we needed their assistance they were there to assist us either to give us suggestions or anything needed within the hotel. I strongly recommend this hotel when staying in Rome. They also provide Wi-Fi services and it works very well. Checkout was also prompt. I'm very Thankful to all the staff from this hotel as they assisted me when I left the hotel. One of my son left his high school ring in the bathroom and they quickly went to our room to find it. Thanks to the honest staff we were able to find it. They also offered to assist to mail it to us. They staff has been very cooperative with us in the process of sending it to us. They have been working with us through emails and telephone to make it get back home. They made our day when they told us that the ring was found and that they will send it to us. We are very fortunate to have stayed at this hotel. We have no complaints whatsoever. It is very safe to stay here. The hotel is with 5 minutes from the train station. It also has a pharmacy next to the train station. There is also a supermarket right inside the train station. The food at the train station is very good and they have lots of places to pick from. Give them a try and you will save money eating there. Just be alert of your surroundings and keep your wallets and purses in from of you. We had no issues from pick pockets. Also right before you get to the train station by the sidewalk you will also find the taxis standing. These taxis have the cheapest rate. We learned that every taxi has different rates depending where you find them. So don't be alarmed if they all give you different rates it all depends where you find them. But the ones by hotel if you need one by there the ones by the train station are the cheapest. Be careful with the taxis make sure to ask if their meters are working. See for yourself if is working and turned on. We got a taxi from off the street and he did not have no meter. When we asked him he started smiling and he had a flat rate from a very short distance he charged us $15 euros. The ride would have been $10. Some taxi drivers have their meters covered by the sunglasses case. Overall this review is for the hotel service and staff but wanted to give you all some tips about the surroundings. I would give this hotel more than 5. Thank you all at this hotel from making us feel safe and at home. We will definitely recommend this hotel and if we return we will for sure stay here again.

1. Staff - Very friendly, helpful in providing information, we appreciate the hospitality of Ms Patrizia and her restaurant team, 2. Location - less than 100 meters to Roma Termini, metro, bus station, you can reach all top attraction within 10 minutes, 3. Comfortable / Cleanliness / Value for money - Super Good 4. Will come again and recommend to others 5. Breakfast area was good and very healthy breakfast options provided at minimal cost. 6. Wifi was bit slow but there was a 4G mobile device that can be used for free

Clean, quiet and well-located near the main railway station, the futuristic furniture includes lighting you can select among 4 colors. Wifi is free and we had a sumptuous buffet breakfast included. Hop-on hop-off stop is across the street as is a taxi stand. The only downside was that smokers congregated outside the main entrance allowing smoke into the lobby every time someone entered or exited the hotel.

We chose this hotel for our trip because of the good rankings from other visitors, but we were really disappointed. The hotel is located just outside Termini, which comes in handy if you travel by bus or metro. The check-in covered all necessary information but the man didn't seem to be very happy to welcome new guests and was not friendly. The way I know it, receptionists usually welcome you to the city or ask you how your trip was, give a smile etc. That's no big thing, but no good first impression. Our room was very small, but ok if you plan to do a lot of sightseeing and only stay there for the night. You can even open a window to get some fresh air. Sadly we had to realize that the furniture and the lamps were quite dirty and covered with dust and stains. Even the wall had some flaws at a few places. The ceiling in the shower was covered with remains of a water damage. In the shower and the sink we found a lot of limescale and rust. Overall, the arrangement in the bathroom was awkward (toilet paper holder located in the back, no hooks for towels). Also the furniture in the Lobby was totally worn out. The rooms a very bad soundproof. At night you could hear other guests using the toilet, showering, using the sink, closing the doors. So you wake up every now and then. The breakfast is only 5€ p. person/day, which is very convenient. The lady in the breakfast room (Patricia) was very kind and friendly. The food didn't taste that good (e.g. instant juice from concentrate), but that is a thing I can accept, knowing that I pay that less. But 4 out of 5 cups were dirty inside (big brown coffee stains) and every second spoon or knife is clearly dirty is nothing I want to see in a hotel with four-stars, no matter what the price for the breakfast is. And we found these dirty dishes on every morning of our stay, not just once. So clearly no “one-time thing”. Check-out the same: only the formal was done. No questions about our stay, no wishes for a good journey back home. Summed up, we wouldn't stay here another time: location is a plus, but that's it. The room is rather unpleasant.

Although bedrooms good size, clean & well kept Thought the recepton could be a bit more welcoming. The Hop on Hop off bus depot it across the road & very convenient. Also the Train Termini is 2mins walk excellent kocation. This hotel Breakfast is good value for the price Sometimes needs refilling as when a bus load of people come down ffor breakfast at same time food seems to take forever to be replenished. The free welcome drink apparently is by coupon if the receptionist gives it to you on arrival! The free meal as part of the cost of staying here, it terrible, the pasta spagetti bol. Dry no sauce. Or The fish alternative tasteless. Rather pay for a meal or a discount one, than to get what we did. You only get what one pays for!!The meal did finish off with a nice sliced fruit plate. This Hotel is very well situated for people going on cruises.

Really nicely styled hotel near the train station and Metro line. Hop on-Hop of bus stop right accross the street. We stayed in a junior suite on the 7th floor and really enjoyed our stay in one of the nicest rooms we've ever stayed in Rome. Staff was welcoming and helpful, and breakfast was great (5€ a person for coffee, juices, breads, eggs and meats). I loved the view from our hotel room and the changing lights under the bed was a nice little treat. We would definitely stay there again.

had 2 days to look around before the cruise the hotel was in a perfect location to either walk around or take the ho/ho pick up spot on the other side of the street restaurant all around all kinds of shops and interesting places to view and take pictures

What a treat. Staff very helpful and we were able to get early check-in. the hotel was ideally situated for sightseeing. Close to Termini hub, Metro, Hop On/Hop Off stop directly across from hotel. Within walking distance of a number of sights. Room had everything you needed, and if not, reception was very helpful with requests. Room also comes with a Manet phone system. Wonderful idea. We would go back. |The breakfast on site was good and staff very friendly and helpful.

We stayed here as a family of three and enjoyed our stay. The hotel is very conveniently situated with Termini hub across the road, so it's 5 mins walk from your airport coach stop (we used Terravision) which made arriving/departing very easy. The metro is there too which made getting to the major sights very easy. It's around 30 min walk to the centre of Rome but we took the Metro a couple of times to save our legs for the day ahead. Service at reception and at breakfast was very friendly and helpful. Rooms were spotless and very modern - we loved the colour changing lights and the main bed was super-king size and very comfy. The bathroom was modern too with a great shower. There are plenty of hangers in the wardrobe as well as a safe. There is a hairdryer, robes and slippers. Breakfast was good with a wide selection and at €5 for all you can eat it's good value. There are lots of good restaurants in the area that are more reasonable in price than in the centre of Rome. Overall the hotel had everything we needed for our stay. We would stay here again.

Room was spotless, well equipped (liked the Manet ) and had all the usual nice touches. Metro / Termini Station across the road as is Hop On-Off bus. Must be the best value for money bar in Rome and the breakfast at €5 is wonderful as a setup for the walking ahead. Would especially like to mention Patrizia who ran the breakfast operation in such a friendly and efficient way - must be in line for a promotion.

Great location for a great hotel. The buffet breakfast is very well presented. Receptionists are helpful and friendly. Rooms contain a bath, shower, bidet, toilet and fridge. Manet phone system is a nice touch.

Stayed here for 3 nights last weekend, really good value! Clean, modem rooms, really friendly and helpful front desk staff and also at breakfast. Gor a free upgrade to the 7th floor which meant we had a balcony and great views! Close to the Termini and easy walking distance to the centre of Rome. Breakfast at 5 Euros is excellent value for money. Would definitely recommend hotel for short break!

We stayed here for 3 nights and we asked for a triple room. Room is ok for 2 people but a bit cramped for 3 people. Best part from our room was the sizable clean toilet with lots of amenities. The Front Desk and Restaurant Staffs were all friendly and very helpful. We tried brekafast, lunch and dinner in the restaurant at the Lobby and the food were good. Overall, it was an ok stay for us though some of the things can be improved further, ie the bed quality, room size.

Very happy with my short stay here and would recommend this hotel Nice clean and modem rooms Near to the train station and the centre of Rome ,staff very friendly the food was ok and was value for money. Would return here again.

Normally the first thought of a chain hotel near a European train station wouldn't be good, but this BW is very well done. Staff were all friendly, from the effort to make an early check-in to the very nice restaurant hostess. While the room was small, everything worked, including the AC, the linens etc. were all good, and it was very clean and modern. You can't beat the location of a two minute walk from Rome Termini (and its Metro stop). Best Westerns in Europe continue to impress me, on the whole better than their North American counterparts. This one is a good brand ambassador.

We stayed in this hotel Sept 10-13,2018. Everything in this hotel is almost perfect...cleanliness..food...location..room BUT what ruined their image and good reputation is this Italian Guy at the front desk. My sister in law had her $ changed into € but this crazy guy inserted one P100 (Philippine peso ) bill instead of €100 to the change he gave my sister in law.She was very trusting and did not count the bills infront of the Italian guy but when she reached her room she was so shocked to see the P100 Philippine peso included in the bills she received.She hurriedly went to the guy and complained but he just denied. We are wondering if he has a conivance with that Filipuno guy who assisted us with our luggages when we checked in.He is the only one who can have pesos because he is fr the Philippines.My sister in law is from California and has no pesos !!! Whats that magic all about???? I call the attention of the managers and officers of this hotel to call the attention of these 2 guys....They ruined our trust in your hotel and we will never come back anymore and will tell our friends about this sad story.

Hotel is just 2 minutes to Roma Termini. Very convenient. The room was large and clean with nice decoration. Breakfast is only US$5 per person, great value. Wifi is slow. The area is definitely better than the South side of Termini.

A good stay with an excellent value for money breakfast, great bed , sheets and air con , very good reception staff , and great welcome to the restaurant ! It's expensive ! But no ignominious stay here ! It's worth it for a great sleep! Only down side very slow internet ( not related to outages ,which are understandable )it advertising say very fast ??? It's very very slow ! Like the lightning , phone , mini bar . Fab giant tv ! Good shower and amenities, very pleased linen changed nightly if required! It's a good vibe here with a good team !

Hotel is super near to the Roma Termini train/ metro station. Basically just opposite towards the left coming out from the station (3-5 mins walk). It is also on the same stretch of road, mainly to the other end (turn left and Walk all the way down - 6-8 mins) whereby one can take a shuttle bus to the factory outlet (Castel Romano). The hotel has a restaurant (where breakfast is served) and fitness centre. Room is pretty decent with nice deco.

We stayed here for one night before leaving Italy after a long holiday. It is super close to Termini station, which made transportation super easy. Front desk staff could be friendlier and the bathroom could've been cleaner. The view from our room was beautiful and it was a large room for European standards. After staying in luxury boutique accommodations the rest of our trip, this place was definitely disappointing but did the job.

This is our first time staying at a Best western hotel so we do not know what to expect. To our pleasant surprise, the staff were all very courteous and sincere and they really make you feel welcome and comfortable. It's so much better than our previous stay at other more prestigious establishment. Thank you for making our vacation a wonderful one and making our room restful every night!

Got a private transfer from airport to hotel which took approx 1 hour in Friday night traffic. Hotel situated opposite train and bus terminals. Red hop on hop off bus stop across the road. Clean bright modern hotel with very helpful reception desk staff. Room reasonable size with a huge comfortable bed. Complimentary smart phone in room for free calls to uk, guide map and local information etc. Restaurant did nice continental breakfast for 5 euros very good value! Would recommend a stay here to others.

The hotel is close to the Termini Train Station, which is a great plus. The staff was also friendly and helpful. However, the WiFi is nearly nonexistent dropping in and out to the point it doesn't register on your phone or tablet. The A/C in the room will only work when inside the room with your key, so if the sun is beating on your windows, don't plan to ever have a cool room. The shower was tiny and hard to get in and out of. It also flooded the bathroom floor every time we used it.

Room with all the essentials. Bath and shower. Coffee makings facilities. Comfortable bed. Next to train station, so easy to reach all parts of Rome. Loved the smart phone. Basic, affordable breakfast.

We stayed here because our cruise line (Cunard) recommended it and having had experience with this chain in the US we were not expecting much-we were wrong- the hotel is centrally located across from the main train station; our room very large and modern as was the bath (we were upgraded to a junior suite) and best of all they provided a cell phone for free local and international calls that also included walking tours and audio guides to all the main attractions. It is within a longish walk to the coliseum up Via Cavour and across the street to the metro and the railroad so getting around was easy.

We stayed at the Best Western Premier Hotel Royal Santina during a recent stay in Rome. We booked through Princess Cruises as part of our cruise package. We were very pleased when we arrived late morning and our room was ready. It is centrally located and near Termini Station. Walk to the nearby Diocletian Bath Museum for a very relaxed and uncrowded experience. Our room was very modern and beautiful. I particularly liked the lights around the refrigerator and closet. You can even choose your own color. We really appreciated the free WIFI and there was even a phone in the room for free calling but we didn't use that. We had contacted the hotel before arrival about scheduling a tour to the Vatican. They replied promptly and made reservations for us. The front desk staff especially Iolanda was very helpful. We had asked her where to meet our tour and when they didn't arrive exactly on time, she noticed and called to verify. She always greeted us and asked about our day. An excellent breakfast with a large variety of choices was included with our room. Water was available and sometimes snacks at the bar which we really appreciated after a long day of touring. However sometimes it was not restocked in a timely fashion. One evening we were going to have a drink at the bar but no one was around. The next evening there was a young lady who was also the waitress for the restaurant. We waited 10-15 minutes for the drinks we had ordered. We really enjoyed our stay in Rome and at the Royal Santina and hope to return someday.

At first, they didn't ask me if I want non smoking room or not. They gave me smoking room without any question. I had to change it. Secondly, they didn't clean the bathroom completely. There was some water which looks like being used before, and too much stain on bath tub. They even had not cleaned the trash can in the bathroom, so some used papers were remined. I just stayed 1 night and I've already changed the room once, so I didn't ask them to change. Instead, I complained it when I checked out. But, just they said sorry. That was the only thing. Third, I asked them to make a wake up call and they said "ok". However, they didn't do that at all. I asked what happened but they told me that they originally don't do that. I was the person who had used that hotel and been satisfied with facilities and accessibility, but now I'm so dissapointed with their service.

The staff were fabulous on reception. The room was immaculate and had a large TV. You got free wifi and a phone with all the attractions in built so you didn't get lost. Very central to the train station and the hop on hop off tour is right outside. We loved this hotel. Breakfast was only 5 euro which was a bargain and did the trick. Great value will definitely come again one of the nicest experiences we have had in a longtime plus Rome is fabulous.Great hotel cannot fault it at all.

We chose this hotel for our stay in Rome before heading down to Civitivecchia before our cruise because of the location. It is next door to the Roma Termini. You easily get on the train to get or go to all your destinations, including the airport. The staff was friendly and helpful if you needed information. We had a double room and it had plenty of space with a big bath and a separate shower. Not sure about the space in the standard room. The bed was comfortable but consisted of two twin mattresses put together which tended to sink in the middle. Now, we walked to all of the popular attractions, including the Vatican but if you are not into walking or just can't, the metro station is right by the Termini. "The Hop On Hop Off " stop is also just across the street from the hotel if you prefer. There are a lot a restaurants in the area and we found the food excellent. The breakfast was included with our room and we found it to be limited but good. Lots of fresh fruits included. If the breakfast is not included, they charge 5 euros for it. Expect to pay a 6 euros city tax per person per night when you check out. This goes for all hotels in Rome. I would recommend this hotel to family and friends and are in fact booked there again for when we return from our cruise.

Great Location,5 minutes walk with luggage from Roma Termini, plenty of places to eat nearby, good connectivity to all tourist spots by public transport. Hotel itself is decent, good size rooms, air conditioning was alright, buffet breakfast was great value for €5 per person. Best bit was the complimentary mobile phone provided by the hotel complete with local calls, data snd tourist spots built in.

We were pretty worried when we got off the train station due to the area being a bit on the dirty side. We came to the inside of the hotel and we were amazed at the atmosphere and the attention from the staff. We were greeted by Auroa and she made our check in so pleasant and she helped us with some recommendations. The room was so much more than we expected. The size was perfect and clean. The location turned out to be very nice. One street from Station Terminni, Airport shuttle and tour busses across the street, metro and local busses. Walking distance to restaurants, bars and shopping. We were very happy with our stay.

Hotel got us into our high tech room immediately on arrival. Really appreciate that after 13 hours of flying. Great central location downtown. Got up at 6:00 AM for an early morning walk to historic sites.

This hotel is very close to the Rome Termini - central train station. The service from the personnel is very efficient; they are pleasant and helpful. The breakfast is good as well. The only negatives would be (i) the size of the room, (ii) the layout of the bathroom, specifically the lack of counter space in the bathroom and (iii) the design of the bed - easy to hurt a foot or toe/s on the corner-edge of the bed. Overall, highly recommended for a stay in Rome.

good updated hotel. close to the central merto station. love using the free smart phone provided by the hotel. this really helped a lot. the only downside is the shower we had in our room. how it was set up i had as much water on the floor as i did in the shower.

This hotel is small but great location near Termini train station (1 block) with easy access to subway/metro and trains to airport and region, etc. The room was small but to be expected. It was very modern with excellent air conditioning (it was 35 C) and very comfortable bed. I slept well. The breakfast was great for an additional 5 euro. The staff very friendly and helpful. I couldn't have asked for a better stay.

I didn't know what to expect . Needed somewhere on the direct train line to Rome as we were leaning for cruise the following day . This turned out to be a great choice . Hotel minutes walk from Ariane Termini Station ( turn right as you come out ). Staff very efficient and friendly . Rooms impeccably clean . Beds very comfortable . Even a nice balcony ( 7 th floor ) overlooking parts of Rome . Breakfast @ €5 is acceptable . A great find !

The location of this hotel was excellent for using the train system. Less than 2 minute walk to the train station. Taxi drivers are very familiar with the hotel so that was also helpful. Many restaurants and shops are within walking distance. The room is nice and comfy. A/C works well, mini bar is stocked nicely and the mood lighting was fun to use. The breakfast is well priced but not as good as it could be however it's more of a European style. Staff was helpful and friendly. ATM on site. I would gladly stay there again.

We were pleasantly surprised with the room and hotel. The room was clean with comfortable beds and adequate space. The style was more on the modern side. Staff was helpful and very hospitable. Inches from the train station. Will definitely recommend.

Let me start by saying our luggage didn't make it to Rome from Paris, the staff at Royal Santina were super helpful, they called the airline and spoke to them in Italian, they also directed us to where to pick up odds and ins. The restaurant was nice. The room was pretty interesting with the changing mood lighting. But the thing that came in handy the most was the Manet cell phone system. If you are staying here don't pay for a shuttle or taxi just take the express train, the train terminal is just down the block from the hotel. And the hop on hop off bus station is directly in front of the hotel as well.

Very bad service that derived by the staff at the reception that have rude people, that forget they work and have not correct behaviour with client. I was at this hotel several time, in first time it was good, but with the time, this hotel is transform in a bad place. The client card is fake. The last time it was during 31june-3august 2018, the rooms 409 smells not good. With difficulties the reception man give me another room 603 with the same problem. The carpet of rooms smells bad. The responsible of the service don't exist, because during this period it was a black out, and the water is unclean, and nobody give information for the unclean water..or support for the situation. My name is Klara Mergo from Albania.

My wife and I stayed here for 4 nights and it was great. My parents who are in there 80's joined us as well. My mom is legally blind and has some mobility issues and the staff were tremendously helpful and attentive to her and my dad which we really appreciated. It is right down the street from the Rail Termini which is great if you are traveling to other destinations. Easy walk from hotel to train even with luggage. Plenty of restos, cafes and bistros in the neighborhood. But, the restaurant in the hotel is SURPRISINGLY good! I definitely recommend their veal entree and the pasta is cooked to al dente perfection as well. We were pleasantly surprised. Equally surprising were the proper cocktails shaken and stirred at the bar in the hotel. But we skipped the breakfast buffet and opted for croissants and espresso from the bakery cafe on the corner because it was all just so fresh and yummy at that place. Really enjoyed our stay here, though, and will stay again and do recommend highly.

Stayed here for 1 night each side of a cruise. Have stayed a few times here, it is central to the termini so nice and close to everything. First room was out the back and not overly great, very small and bathroom wasn't very well appointed. Second room was a whole lot better, bigger and brighter over looking the road. Good wifi, and breakfast was pretty decent. Staff were all helpful and polite. I will be back again.

Lovely property. Very convenient to Termini (main train station). Staff was very helpful and courteous . Always responded to any request very quickly. Beds were comfortable. Expected the room to be very tight, but 3 of us had plenty of room to move around. Breakfast was affordable, but only partook once (not very pleasing).

Great place to stay.. fantastic location, great service and excellent room. I cannot sat more - it was significantly better hotel than any other we stayed in our entire stay in Europe. We were thrilled - our son loved it

Great location, great breakfast, lots of handy shopping, sightseeing, restaurants, etc. Train station was close by and the hop on hop off sightseeing bus was handy. If you like to walk, you could easily go to trevi fountain, the spanish steps, the pantheon, etc. Using the smart phone was great as well to access things.

The worst hotel i have ever stayed in. Very bad service and very rude staff. I will never come back to rome because of this hotel. The staff was very rude and they didn't help us with anything. I hope they close this hotel for life.

Would come back again! Phenomenal location near termini (got here from airport, took the train to all sightseeing locations and dinner, took train to Florence afterwards). Free WiFi , decent exercise room, loved the “Manet” feature- used the hotel cellphone to help navigate the city. Overall clean and friendly!

The location is excellent, only a few minutes walk from Termini station where you can catch the metro around Rome or as we did, a fast train to Florence for day trip. The public areas are clean and bright. Room was immaculately clean. Had a mini fridge and tea and coffeee making facilities. Good comfortable bed and pillows and air con seemed to work well and was reasonable quiet, unlike many hotels we've stayed in. Breakfast wasn't included in our rate but was excellent value at €5 per person per day and you didn't need to pre-book just turn up in the morning, give your room number to staff and cost gets added to your final bill. The other great bonus to us was the Manet smartphone. We didn't use the call facility but it was great for using location/mapping, enabling us to find our way round easily and not using our data! Would definitely recommend this hotel for a short city break.

Stayed here before and decided to return due to closeness of facilities such as the train station and the bus exchange. Reception friendly and welcoming, area clean and well presented. Booked for 2 nights. Stayed in junior suite. Room good sized, double glazing, balcony, blockout curtains. Air con good. Relatively quiet for such a busy area outside. Staff very helpful with queries. Beds very comfortable, bathroom good size and has a bath. Breakfast was very good, plenty to choose from at the buffet. Another comfy stay here. Easy walking distance to restaurants, Hop on hop off bus stop just outside hotel.

This is a nice hotel with comfortable rooms and pleasant and helpful staff. We liked the location—near the train station and within walking distance of many sights. They offer an affordable breakfast and are near many eating places.

This hotel is good option for those who are in Room prior/or after a cruise. It is across from train station (very limited walking with luggage), rooms are clean and fine, but only quirk - is the shady glass bathroom... If no issue, then I recommend.

My wife and I could not be more pleased with the courteous, friendly service provided by Hotel Royal Santina's staff (counter, restaurant, etc). Our room was modern, very comfortable, spacious and bright and best of all a very comfortable king size bed. We found the hotel's location, close to Rome Terminal, absolutely ideal as you could use the hotel as a base to travel throughout Italy by train with the minimum of fuss. We did however have a couple of dislikes: 1) if you arrive at the hotel in the morning, particularly if arriving from a long flight, you cannot check in until 2.00pm and while the holding of luggage provided was helpful, unfortunately, access to shower and a change of clothes would have been greatly welcome. 2) this was only a minor niggling item; the bed's wooden base protruded beyond the mattress with sharp corners which meant that if you got up during the night you'd be stubbing you toes on them constantly; we got aroud that by placing a cushion on the floor at each corner. Overall a very enjoyable stay and would not hesitate to use the hotel as our base.

We recently stayed here and found it to be great. The staff were helpful, breakfast fantastic and rooms, wifi couldn't fault it. Close to Termini, and wonderful restaurants, opposite is the hop on hop off bus and the bus to the airport.

This is a modern style hotel in Rome, something that's pretty rare. Staff were friendly and efficient. My room was large, clean, comfortable and had all mod cons, even mood lighting. The bed was comfortable and there was a pillow menu. It is located across from Termini station, which makes airport access easy. There is a taxi rank across the street, a metro (the only on both lines) and tour buses depart across the street. I didn't use the hotel facilities so can't comment on them. I've recently recommended this hotel to colleagues.

Hotel was clean and comfortable and literally 2 minutes walk from the main train station. Staff was helpful and knowledgeable. Breakfast buffet was very good and staff came around to make fresh cappuccino for you. Location was excellent, with several small restaurants and shops nearby. Computer in lobby to check e-mails or print boarding passes. Bar just off lobby was good, and had cold water and juice in pitchers most of the day.

Located just 4 min away from Roma Termini railway station. Excellent choice, if planning to travel by train between cities and use metro in Rome (2 stops to Colosseum and 6 stops to Vatican). Leonardo Express train from FCO airport takes just 32 min directly to Roma Termini, best option to avoid traffic. Very helpful and professional personnel. Check-in and check-out process was seamless. Special thanks to Alessia, the lady at the reception. She really made us feel at home from the moment we arrived. Grazie mille! Modern, clean and comfortable rooms (stayed in Double/Twin Room). Great toiletries, including a pack of L'Oréal samples. There is a selection of pillows, which is really handy for those who suffer from allergies. Breakfast is not included in the room rate, which is a huge plus for Rome. In case you are planning to have an early breakfast in Vatican museums or leave for early excursion - you do not miss your pre-paid breakfast. On the other hand, the cost is 5 euro, which is a real deal for variety of tasty food: cold meats, cheeses, yogurts, eggs, etc. Would definitely come back to tis hotel and recommend to friends and family.

This hotel is very modern looking inside. The room has rather cool mood lighting that you can change to about 4 or 5 different colors. The room is clean and spacious for Rome. The bathrooms are large and have a rain shower head. The sink is a bit small, however, but everything else made up for that lack. The bed was comfortable, not too hard, not too soft. Concierge service was helpful although they were busy much of the time. I would stay here again as it was comfortable and easy to navigate to and from. It is also right across from the bus terminal which is great if you take day trips out of Rome or need to go to the airport.

I had a lovely modern room with a comfortable bad . The bathroom amenities were in high quality, I don't usually use the free toiletries, but the ones in Royal Santina were really good products. I adored the shower ( we called it monsoon, as it seemed you were under heavy rain, very relaxing with warm water). The breakfast was a varied buffet with lots of selections for different tastes. The hotel is well located. Close to Rome Termini Metro Station, Coliseum that can be even reached on foot if you like walking and discovering. One of our conference sessions took place in the hotel's conference hall. I liked the conference facilities, the room wasn't depressing (as most conference halls usually are).

Very close to Roma Termini train station and therefore was very convenient for seeing the sights and also day trips out of Rome as well. Liked having the breakfast in the mornings to stock up on before heading out for the day and the option of being able to have dinner (we did it once) at the hotel itself was convenient. Staff were very helpful and we would stay here again.

As a past business traveller my expectations of hotels are fairly high. I'm happy to say that Royal Santina met or exceeded all our expectations. The staff are warm and welcoming, the property is very clean and well appointed. For us the location was perfect. It is directly across from the Termini, and literally 100 feet from stop #1 for the “hop on hop off” tourist shuttle. That is very convenient. A very nice breakfast buffet is available for a modest €5 per person. Good value and very convenient.

Lovely, well appointed room with L'Occitane shampoo and lotions! Great breakfast buffet with variety of selection. You can have a cappuccino or espresso by request. Nice bar and decent dinner menu. Hotel used by Cruises

The hotel has the perfect location, right across Roma Termini and within a few mins walking distance to many cafe shops, restaurants, metro and bus stations. The room is small but very clean with comfortable bed and decent sized bathroom. Free smartphone is provided that has google map installed, which I found very useful while walking in the city. The only minor part is the occasional smell of cigarette smoke in my room. not sure where it was from, maybe because of its centralized air conditioning.

I can not fault this hotel in any way , breakfast was well worth the €5 per person , location was perfect ( 2 min walk from train station from airport - 3 mins walk to underground for access to attractions ) room was clean and bed was large and very comfortable, shower was clean and powerful i would definatly stay again .

Excellent location very close to Rome Termini Station ,modern hotel with very comfortable beds , & good size bathroom ,excellent buffet breakfast for 5 euros ,hop on hop off bus stop opposite hotel ,very easy to get to all attractions , some in walking distance

The best part about this hotel is that it is located just a block away from Roma Termini. When we reached Rome it was raining heavily so it was a relief to see the hotel from the station itself and not have to worry about hailing a cab or getting wet in the rain for too long. The hotel premises are clean. The neighborhood is also great with a lot of eateries, souvenir shops, shopping mall at Roma Termini. The bathroom was the highlight-very modern looking with fancy lighting. They have buttons for different colors that change the lights in the bathroom/bathtub which was pretty cool.The bathroom also has a bidet like in some other south European countries. The room comes with an extra mobile phone for accessing social media. The dining area was smaller than we expected but I loved that they had a pancake maker. Also, I think they could have added a few more varieties of food for a Best Western hotel. We spent most of the time touring the city so we could not spend much time at the hotel. But our short stay was good. It helped that they provided umbrellas when it rained :) Details of stay: Room type: Standard Double Duration of stay: 2 nights Price per night: $132

Really nice modern hotel...clean...confy bed and great location. Rooms small but well equiped and a great modern bathroom. Well worth the money.....accross the road virtually from train station and an eady walk to all of Romes attractions

Stayed 2 nights in May the hotel was busy but still quiet at night. Had a junior suite on the 7th floor facing Tremi Station, the large patio was nice for an evening drink or early morning coffee. The room was spacious (for a European hotel) with a very comfortable Queen size bed. The washroom has a separate shower and tub area divided from the bedroom by a sliding glass door. Breakfast was plentiful and fresh. I am a picky eater and there was still a lot to choose from. Staff was mostly friendly and very helpful. Paulo was very kind and efficient. Recommend a terrific restaurant only 2 blocks away. If you are looking for a taxi walk out of hotel and to corner and flag one down they are driving by all the time. The bus station is across the street and with the “Roma Bus” app it is very easy to get around the city by bus or to the hotel by train. If in Rome again I would definitely stay here.

We are currently staying in this great little hotel and we are very impressed. Conveniently located within a few minutes' walk of the Termini train and metro station, it has everything we want - friendly, helpful staff, excellent buffet breakfast, super quiet room, comfortable bed, piping hot shower, free wifi, complimentary toiletries, in-room tea making facilities and personal safe. Highly recommended.

I was on my own and had arrived from England, my room was ready at 12pm so I'm really grateful as I left the U.K. at 6am so needed somewhere to have a rest. The hotel manager was lovely and really helpful. They put me in a quiet room which I asked for in advance. I got room service of club sandwich and chips and a pizza as I had a gift card to use up. Both where lovely and really enjoyed them. Was only €10 each so when you think of the prices in Rome I thought this was very good value for room service.

Great stay. Perfect location in regards to proximity to Termini train station. Breakfast was not included, but it was cheap and easily added to the bill. My room was clean. The shower was amazing and nice separate tub. I stayed in my room for 3 days, the perfect size for just one person, plenty of room for luggage. The staff was pleasant. Great location to just hop on the Metro and sight see within in Rome. If I go to Rome, I'd definitely stay here again!

We were very happy with this hotel. Spacious clean room with AC and a comfortable bed. Breakfast and dinner were delicious. We did not use Manet. We had no time to figure it out. Good idea, though. Good service.

The staff at the hotel are the friendliest most helpful I have encountered. The hotel is ultra modern and located near major attractions and museums. Hop on hop off buses are right in front of the building as well as taxis and shuttle buses. The restaurant is acceptable and reasonably priced. A great place to stay in Rome.

The Hotel Santina was awesome! Loved that they provided a smart phone for us to use. Definitely helped us get to and from our hotel easily! We would stay at the Santina again if we ever make it back to Rome!

The photos of the hotel rooms in their website looks immaculate but it wasn't the case when I got in the actual room. The room was spacious enough, bed was comfortable, however, the floor carpet is starting to wear out. this makes me feel that the floor isn't that clean? the bedroom lights weren't too bright, I had to keep opening the curtains to get more light. there is only hand held shower in the tub. did not like the tub in particular as it looked really old. it was like a dark brown stone finish kind of material that at one point I thought it looked rusty. overall, the rooms definitely look a bit outdated. Location wise, it is very close to Roma Termini. The hotel staff was very nice I must admit.

The good: - Room is extremely small, so the air conditioning works pretty well - Close to train and metro stations - Friendly, informative staff - Affordable breakfast(5€) - Android phone in room that you can take around Rome with you - Has a safe - Decent minibar prices - Hop on bus tours stop right outside - You can change the lighting under the bed to yellow, green, red and blue (if you're into that sort of thing...) The bad: - Possibly the smallest room I've ever been in. Huge desk which I didn't find useful takes up a lot of space that would be better left empty (strictly for space). - Shower is very small and leaks from the bottom into the bathroom, creating a puddle - Bathroom is lit like a back alley in Rome (used the mirror in the main room to shave) - Terrible wifi: very slow, disconnects constantly I guess you get what you pay for, so it's hard to compare against other hotels in the same price-range in Rome without staying in those. Just comparing it to other hotels at a similar price-point in comparable tourist cities.

Close to the main station. 30 mins from the airport. Bus stop was infront of the hotel. Hop on Hop off as well. Excellent staff. Very good service. Food was very nice. room was clean and tidy with good space. very comfortable. Would love to go back.

Wonderful hotel and great staff. I would highly recommend the hotel. Not only were they helpful at check-in, they were helpful throughout the trip. The room was very spacious for Rome standards. I stayed in a suite with my mother and teenage daughter. It was fantastic!

Right next to Termini station and within comfortable walking distance of sights, bars and shops. Room was very clean and staff were friendly. Only small niggle was they asked for a £50 euro deposit to borrow a hairdryer from reception which I thought was a bit excessive but it was returned with no problem.

This hotel is in a great location. The hop on hop off bus stops across the road and there are lots of restaurants and interesting places nearby. The hotel provide mobiles with sat nav to guests and this makes it very easy to locate sites and to know how long it takes to walk there. Very helpful staff and great breakfast. The only drawback is that there is no proper bar in the hotel. Well worth a visit.

Stayed for 3 nights to watch 6 nations and sightsee. Great location about 20mins to Colloseum, same to Spanish steps. Room v comfortable, breakfast choice plentiful. Right next door to Termini station so good for travelling elsewhere or underground.

Myself and my husband stayed here for 2 nights during our honeymoon around Italy. We found the hotel to be clean and tidy and the staff helpful and friendly. The breakfast was good value and we also ate in the restaurant one night and found the food to be well presented and nice.... But nothing special. Our room looked out onto the main road which did mean it was noisy all night. Being English we needed more milk for our drinks in the room and the hotel were happy to oblige A big advantage for us was the sightseeing tour bus stopped right outside the hotel, this was great for us because after walking 10 miles around Rome we could not walk anymore and were glad to get off right outside hotel. All in all this is a good and comfortable hotel with easy reach to all the sights of rome .

The Hotel Royal Santina is located very close to the main train station. The restaurant is nice and the staff very friendly and helpful. Rooms are a little small but comfortable and quiet. I would definitely consider this hotel especially if arriving or leaving via train.

Hotel is clean bright and modern,Staff excellent, willing to assist with anything.Bar food menu though restricted in content was reasonable,good size portions.Restaurant menu also good. Breakfast buffet great value. Provision of manet smartphone was invaluable for 1st time visitors.