Hotel Arya, BW Premier Collection

Stayed for 2 nights during our Miami trip. Booked through Expedia with Miami Vacation Rentals. Room was very spacious and in good condition. Well equipped with Kitchen area and washing machine. Complimentary bottle of wine. Very clean throughout. Outdoor pool area was very nice with good views. No restaurant or bar in the hotel which was disappointing but I get the impression that a lot of units are rented out through different companies. We really enjoyed our stay. Great location to explore in Coconut Grove with plenty of restaurants within walking distance.

The front entrance was absolutely horrid. There was dog feved everywhere and it went all in my shoes. Soooo disappointed considering all the hype about this area and neighborhood... I expected much more considering the area I'm on and there's NO BEACH anywhere to be found.

The odor in our floor corridor was awful. the lights in the rooms (we had a suite) were low (the bathroom had enough light. The water flow in the bath tab was bad. Though we were booked for a week, we decided to leave and find another hotel in the area. We asked the receptionist whether canceling is possible on the second day with no penalty. her answer was positive provided we notify by 9:00 AM the next day. that's what we did. we had 6 suitcases and a car service came to pick us up. We told the receptionist we check out (and it was obvious due to our luggage) and requested our bill. she issued our bills (for our 2 suites) and even sent us a copy of the bill by e-mail. That afternoon I found out that I forgot a medicine in the room refrigerator. The front desk lady told me that she will check with house keeping and call me back, which she never did, next day I called the hotel again and received the same answer. I decided to go there as I needed the medicine. The receptionist said that housekeeping didn't find my medicine and in any event if something is left in the refrigerator they don't keep it. I asked to go and check myself, but was told that the room is occupied. I requested they check with the guest. They called him but there was no answer. Then I asked that a staff member will go and check and indeed he found the medicine. At this stage they found out that they did not check us out the day before and did not cancel our week booking. We tried to argue that this was their problem but the receptionists did not agree. we asked to talk to the responsible person (manager/supervisor whatever) but they claimed that she's on her day off and they will talk to her and she'll take a decision. It took her a very short time, without even talking to us , to decide to charge us for 2 nights (while we agreed that we should pay for the one night we stayed in the hotel). From this story you can learn that from the beginning (my first call on the day we left) they did not really check the room and see whether they can find the medicine. They did not tell me the truth regarding someone else occupying the room and the supervisor did not check with us what is our story and position before she took the decision to charge us. By having our credit card details, the hotel can do with our money what they wish. After the staff member found my medicine (and knowing that the room was unoccupied ) I asked to go and see it myself. The receptionist agreed and I saw that the room was not cleaned since we left it. I asked them about it and they told me that the room is cleaned only every other day. Please notice this - from a hotel that charges me almost $500 per day and advertises that is one of the best hotels in the area (!) I expect much more.

TOILET lever broken. no one answers at front desk to help us, alarm clock went off 3 times during the night, no bottled water for drinking. no valet when we arrived after an evening out. Staff was not helpful. Stayed at hotels not considered Premier and they had maintenance available, drinking water. This hotel is not premier.

This hotel is in the heart of the grove and certainly charges grove rates. It has a nice pool and gym, and is walking distance to all of the key amenities in Coral Grove. BUT, don't expect much out of the rooms themselves. Our room (Bayview w/kitchenette) seems like it was decorated in the 90s, with the appliances to match. The hotel was understaffed and this showed in the bathroom, with wasn't very clean. When we complained about the state of the bathroom to the front desk, we were told no comparable rooms were available (no room swap upgrade was offered), and no one followed up the next day, as promised. Again, the hotel/housekeeping was short-staffed, but overall, the service was still notably poor.

Started a night in Miami between a cruise and flight home. This girl was in a an area that felt safe to walk around at night. Close to food, shopping, entertainment, and the water. El Taquito is a good place to eat that is within walking distance.

Property is in good location but not well maintained. They continue to advertise a restaurant on premises that has been closed for 2 years. There is no food available in the hotel and staff is not helpful with referrals to restaurants or shops. Lobby and small pool area look nice but rooms needs repairs and maintenance. Front desk often understaffed with varying levels of training some okay and some really not trained. This is my second stay. Thought first time it was a fluke; this time I will not return as value isn't there.

This is one of the poorest value Best Western- affiliated hotels I've stayed in in quite a while. There were many things that were not made known to guests before check-in. For instance, this hotel is partially owned-condos, and the staff make you feel like you're mildly inconveniencing them when you ask them for anything. Hotel staff were not rude, but were not polite. Bathroom felt unclean. Fingerprints, water spots visible on glass. Toilet had visible debris in water, hair under the seat lid. Sealant along bathroom walls was old and stained. Internet kept cutting out/disconnecting. Children ran up and down the halls on the floor above me. A guest was screaming/arguing unacceptably at approximately 23:30- 00:30 on the last two nights of my 5-night stay. Was not informed, and there was no signage to notify guests before booking, that the "8th floor restaurant" had not been open for over a year due to a construction 'stop work order'. In addition to all this, the lobby elevator call button was broken for a time, and was hanging out of it's socket. The most frequently called elevator was the grungy service elevator, and all elevators sounded like they needed significant realignment/calibrating in order to eliminate bumping/scraping sounds as they travel. The carpet was sticky near my room's desk, as of someone dropped wet hard candies on the floor and never cleaned it with water. I have photos and videos that I took to show my family; I've never paid almost three hundo/night for such a mediocre experience. Will not be staying here again.

I am Best Western Elit member and from the membership I am able to do Early check in for free. When I arrive at about 11am, the front desk didn't check the system and said “no rooms are available” with a horrible attitude and told me to come back in a few hours. This is the first time as a Best Western Elite member the hotel give such a horrible service and lie to customer about there are 0 available rooms while it was during Hurricane season, kids back to school already, i doubt the busyness. Unless their housekeeper doesn't start working at noon, but after my stay for 2 nights there, the housekeeper already starts working at around 8 or 9am. The front desk was simply lying and this was a horrible beginning of the experience.

This is the best jam, and Coconut Grove Miami and I thoroughly enjoyed staying here. It is such a fantastic and welcoming place, it is beautifully put together and furnished the views are fantastic. The pool deck is an incredible oasis with ocean views, and whether you have a city view, or an ocean view, whether it's for business or leisure, the hotel arya is the place to stay ! Staff is also incredibly friendly, courteous, professional, and on top of their game they make this place a destination.

I was excited to stay here for a business trip, but was disapointed when I arrived to my room. The room only had 1 working light, and the air conditioning had been left off so it was very hot. When I booked the room, the hotel listed a complimentary breakfast and an onsite restaurant. However, when I called down to the front desk (on my own phone because the phone in my room didn't work) to ask when breakfast was and where to go, I was told that the restaurant was under renovation and that the hotel was not currently offering a complimentary breakfast. When I checked in, there was no signage directing hotel guests where to park. I drove around the hotel for 15 minutes until finally finding a spot in the garage. I later found out that this was reserved for valet only (there was no valet outside when I arrived) and that I'd either have to pay $30 to park here or pay for public parking in a different lot. I didn't mind paying the parking fee, but this would have been helpful information to have before check in. I was also woken up by the hotel alarm clock which went off at 5:45 am. It would've been helpful for staff to check this after the last guest checked out to make sure any previously set alarms were canceled. Overall, I felt that the hotel booking didn't give a fair summary of what was actually included in my stay, the hotel staff was not informative or helpful, and the room was not as clean as I'd like and had appliances that didn't work. I also paid extra for a bay view, and the patio was very small and filthy.

This is a large hotel/condominium property. We booked through Expedia and the unit was privately owned, so we did not receive any housekeeping. It was like an Airbnb rental almost. We got a great rate for the Coconut Grove location. The property was in walking distance of the Marina, Main St., and Cocowalk. This hotel definitely shows some wear throughout. Our room 1611 was comfortable and clean. It was a spacious 1 bedroom suite, with two full bathrooms, a full kitchen and washer and dryer. We had balcony with with two chairs that faces the Grove and The Gables. There is a lovely pool with chairs and towels facing the Bay. The sauna was out of order when we were there. The restaurant and bar were under construction, hence closed. The ice machine did not work in our room nor did the only ice machine in the hotel. So no ice available on premises. Our unit included parking, which was great. There is a parking garage on the first several floors of the hotel. If you want luxury, this property is not for you. If you want the location, a reasonable price and a decent place to stay than this will do fine.

I live in Coconut Grove. But my air conditioner had broken down on Monday when the heat felt like 113° here in Miami. I decided to stay at the area with my little dog . The hospitality was amazing the girls Luciana, Andrea ,and Marina in the front desk were fantastic. The room was comfortable had a beautiful view The bed was amazing and thank God the AC was pumping. I loved the early morning walk in Coconut Grove as well as a little bit of the pool the following morning also their room service was great. I highly recommend staying at the area and don't forget front desk Luciana ,Andrea and Marina are amazing ! Approved by myself and Bella, my dog . ♥️ the Arya.

If you have walking problems you do not want to go there. Only stairs to access the lobby. No services that you would expect for a so called 4 stars. Maybe a two? No room cleaning even after 3 nights. No services at the swimming pool. Only water and sodas to purchase in the lobby. Only good note: the reception people where verry nice. We canceled three room and moved to another hotel for our second stay in Miami.

Great location, plenty of good restaurants around. You can walk to the marina and local bars. Price was low, probably as there was no bar/restaurant open by the pool. It is closed. So no breakfast. Room was worn, TV sitting crooked and I had to kill a few roaches. The worst part however was that the fire alarm in my room went off around 1:30AM two nights in a row. The first night the alarm went off, I went downstairs, (I was on the 21st floor), asked the receptionist what was going on, as it was only me down there. He barely believed me. Then he came up with a ladder, heard the incredibly loud noise and took it down. Yesterday the alarm was back in the ceiling again. At 1:10 AM, it started howling again. Waking me up a second night. I'm not a smoker, not vaping and no burning candles. I didn't even start the TV during my stay. After getting startled two nights in a row, with little chance of going back to sleep, I was expecting some kind of personal compensation upon checking out. I just received the email. Indeed, they comped $40 back to my company. I was expecting something for me, I was the one not sleeping. I normally do not stay in BW hotels. This one has a good location and the price was great, so I wanted to try it. I do not think I can ever sleep there again. I do travel extensively since 30 years, all around the world. Ethos became a tiresome nightmare.

A fantastic location just steps from the heart of Coconut Grove. The staff was nice. Not a high end experience- the lobby was modern but a little beat up. The room was nice but a little dated. The views were great. Perfect for groups at a reasonable price but not luxurious.

Never stay here! I arrived at 10pm and the computers were down so I had to wait a long time for them to be able to give me an electronic key. I get up to the room and the toilet is clogged and clearly has overflowed all over the floor. I called the front desk and someone came to unclog it but said I have to call housekeeping to mop the floor, he doesn't do that. So I called the front desk and waited again for someone to come clean the toilet water off the floor so I could go into the bathroom. Meanwhile the hall wall reeks of pot. Never again.

We had a pleasant stay at the Arya hotel, thanks to the wonderful staff that welcomed us as soon as we checked in. well managed front desk, warm atmosphere, it simply felt like home away from home. clean rooms, beautiful view from the pool floor. this will be our priority when we are back in Miami.

Really an amazing place to stay right in the heart of Coconut Grove. Convenient to shopping and restaurants right outside the front door with plenty of access to be able to run/walk/bike. Friendly staff and onsite parking.

I was disturbed by the lack of cleanliness of this room. By the time I checked into my room I was too tired to go downstairs and get a new room from the unfriendly and understaffed employees. The clientele at this hotel was nearly homeless

Looks promising. The entrance & lobby area are lovely and modern but the rest of the hotel really isn't up-scale. The website mentions on-site dining but apparently that's closed and has been for some time. The room is pretty standard and we definitely weren't wowed. We had a diagonal view of the bay which is lovely but the balcony is shared (with a divider between) and wasn't big enough to accommodate more than one person or one chair. The bed and pillows weren't great and could use updating. The room itself was comfortable and spacious enough for the two of us in the limited time we spent here this week. The AC worked well which is a must in Miami in summer and our room on the 9th floor was mostly quiet. The bathroom was clean enough but severely needs a thorough makeover. It's quite dated and well-worn. The shampoo & body wash dispensers were gross with multi-colored build-up. However, as someone who needs a lot of space for products and tools in the bathroom, I wasn't disappointed by the amount of counterspace & storage in the bathroom. Front desk staff were pretty much indifferent from the time we checked in and throughout the next several days. Barely made eye contact or said anything, definitely not a “thank you” to be found. The big plus of this hotel, apart from the view, is the location. There are so many options within walking distance that you really don't even need a car during your stay. Would we return? Probably not. There must be more upscale accommodations in the area at this price point.

Stayed at this hotel one night on a stopover in Miami, love Coconut Grove, but was not a fan of this property. We have stayed in various hotels in Coconut Grove, but this one we would not return too. The service was disappointing and in several cases completely absent, especially when the valet was busy on his phone opposed to helping people with several suticases up the stairs to enter the hotel. Reception seemed to have a slight attitude and with no smile or even hello, to welcome us she simply said 'yes'. The hotel and room appeared old and dated, banged up and honestly felt dirty. Our room was 'alright', but again didn't feel clean and the balcony was certainly dirty and still had a glass in the corner from the previous occupants. Location was good, close to the restaurants and Peacock park, however I would not stay here again, nor would I recommend this hotel.

Good location to walk to restaurants and shops. Mandatory resort fee. Misleading because this is not a resort. No onsite restaurant or bar. No room service. No reason to tack on a daily fee. No daily maid service. Lacks pest control—there were cockroaches in my room. Don't bother paying extra for a water view room, there is limited view.

They are completely lost, need training to emprove customer services skills. They stole few stuff from our room. Rudness staff. PLEASE DO NOT BOOK WITH THIS HOTEL. STAY AWAY!!!! Lot of unqualified staffs.

The location and view is excellent but there were several things in the room that were not working. Shower tub was cloged, microwave light was not working, bedroom tv remote was not working, internet was not working properly, kitchen refrigerator is rusted

TERRIBLE! Customer Service... My 20-year old son made a reservation for 1 night at the Hotel Arya in Coconut Grove on the hotel website, and received a reservation confirmation the night before. He arrived to the hotel late at night (early hours of the morning). When trying to check-in, the desk attendant (John) informed him that this property in particular did not accept reservations from anyone 21-years of age or younger, and left him in the street at 1am without a room and without any other place to go. NOWHERE in the Hotel Arya's (Best Western) room offer, during the reservation process, or in the reservation confirmation email sent to my son, did the hotel stated ANY RULES or LIMITATIONS ABOUT the purported 21-years old limit to make a reservation or check in. NOWHERE. Fortunately, i was still in town (traveling from California) and called the hotel. No arguments were enough to convince John to let my son stay for 1 night. I told John that I was going to go to the hotel check in for my son. In the discussion on the phone, John said that sending my son to the hotel with that reservation was my problem, not his. Then at some point of the discussion, for reasons unknown to me, John said that he felt threatened. When I arrived to the property, I started video taping the interaction. John was receptive at the beginning and seemed to be willing to proceed with the check in process, but suddenly he changed his mind and said that he felt threatened and left the front desk, coming out from behind the front desk and walking right beside me. Junior, the (unarmed) security person, was present the whole time. He was courteous and gracious enough to provide further information and talk to us. Junior talked to John via phone and asked him to come out and provide further information, but John refused to come out at all. After the incident I called several times to try talking to the General Manager. I was directed to his Assistant, Isabelle Guerra. After several attempts to contact her, she finally called me and we had a conversation that went nowhere, like when you talk to a person that doesn't really care. Her attitude was basically "No harm, no foul. The reservation was cancelled and your money was refunded, everything is fine, go away". TERRIBLE EXPERIENCE! TERRIBLE CUSTOMER SERVICE! THESE PEOPLE JUST DOESN'T CARE.

great location, lots of restaurants within walking distance. nice walk in neighborhood and along beach. wonderful deep/wide soaker tub. nice surprise as it is hard to find rooms with bath tubs these days. kitchen facilities (2 burner stove) in our room was also nice. staff were friendly and helpful and went out of their way to help me.

Our 7-night stay was disappointing for at least three reasons: 1. During our entire stay, only 2 (and sometimes only 1) of the 4 elevators were working. Because our stay was during the busy Thanksgiving Holiday, the hotel seemed to be fully occupied. The elevators were therefore crowded and waits were long. We often resorted to taking the stairs, even though we were on the 12th floor. 2. We chose this hotel in part of because of the advertised rooftop pool. However, we were informed upon our arrival that the pool would be closed until some time next year. 3. We also chose this hotel in part because of the advertised Panorama restaurant. However, we were informed upon our arrival that the restaurant would be closed until some time next year. Although we were offered “vouchers” (which we had to purchase for $11 each) for breakfast at a neighboring restaurant, neither the food nor the ambience was what we had hoped for. All in all, the experience felt like a bit of a “bait and switch” If half or more of your elevators are broken, or if your pool, restaurant or other major amenities will be closed for the duration of a scheduled stay, please inform your guests of these fact long before they arrive so that they have the opportunity to seek other accommodations. In the alternative, offer your guests a substantial discount to compensate them for the missing amenities.

Very trendy upscale spot in the grove for not big money. Walk out to several venues and Never have to get in your car. Seems very secure area and rooms very clean and quiet. Must have a key to operate the elevator to specific areas for which you need access. I like that. I highly recommend this spot of you want to explore the Grove.

Terrible infrastructure, no elevators, no restaurant, false images in their web page, dirty, Rooms need urgent upgrade. Extremely expensive for the quality of the hotel. Being honest, their people at the front desk were very nice and somehow, made it acceptable

Nice hotel - perfectly situated and it is a beautiful building. BUT - I've stayed here twice, three months apart & they had elevator issues both times. Takes about 10 minutes to get an elevator. Also had issues in August with shower tub not draining. Called for maintenance twice but it did not resolve. My colleague in another room had mold in shower tub. I know it's Miami, but still! It's gross. Front desk staff at night couldn't care less about being welcoming. Staff during the day are very nice.

Don't stay here if you expect a Quality Hotel. Mold in bathroom shower and air vent. Bathroom cabinet was damaged and rust on the floor. Only two out of four elevators were operating causing delays for the guests and housekeeping staff. They had been broken for two weeks. The hotel staff were very uncaring as to the broken elevators. There was only one valet for parking and retrieving cars causing a traffic back up in the driveway and extended waiting time by guests. This is not a quality hotel for the price they charge

I'm giving this hotel two stars only because of its location. Easy access to plenty of shops and restaurants. Otherwise, I'd give it one star. We only stayed one night, but we had multiple issues. There are electrical outlets behind the bedside tables. Only one of the plugs worked. My husband uses a CPAP, so he had get behind the bedside table to unplug the light and plug in the CPAP. The toilet handle broke just before we were going to bed, so someone had to come up and fix it. This could have happened at any time at any hotel, but on top of the other issues, it just added to the frustration. The refrigerator has a little freezer compartment that was so built up with ice, that I couldn't close the door. There was a gap of about three inches, so the refrigerator was barely cool. I had bought some creamer for coffee but had no way to keep it cold. When rooms are cleaned, they empty the refrigerator. Cleaning staff couldn't avoid seeing that issue. Ignoring it doesn't say much for how they clean the rest of the room. I can only imagine what else they glossed over. I spoke with manager at checkout. She made some excuse about they had just completed a project where they defrosted the refrigerators or some such thing. That wasn't the right response. She did apologize for our disappointing and frustrating stay. I wouldn't stay here again.

Last Saturday our foundation “Oncology Nursing Society” ONS held our yearly tri county event. To say that we were pleasantly surprised is an understatement. The planning was smooth with Aubrey and Jayme. The team on the day of the event were very nice and attentive. The food was AMAZING. Thank you so much for making our event a success.

Loved the location in Coconut Grove. Hotel was clean. Pool and hot tub were great. Room was comfy with fantastic view of the marina. So much to do in the area. Location was perfect for walks along the waterfront. Would go again!

This is one of the worst hotels I have ever stayed at. The rooms are dirty and in disarray. Locks on the bathroom door are missing. Only one elevator works for the whole building. The restaurant is closed and housekeeping doesn't come to clean/makeup the rooms during your stay. The gym has rusted and old equipment and the computers in the business center don't work. Front desk doesn't answer the phone. There is no positive aspect of this hotel other than its location.

Stayed at Hotel Arya, Coconut Grove, Miami, Florida. The hotel is located within a few minutes walk from Bayshore Drive. The front desk staff was extremely pleasant, as well as the valet parking attendant, and house keepers. Overall, we loved it and will definitely be returning.

Was turned away for check-in at 3pm and 4pm… room was not available until 5:15pm. Elevators not working had to share a service elevator for the While hotel…. Average wait time was 10-15 mins (mind you room was on 14th floor. Restaurant not opened and breakfast was to be included. Valet service was sporadic… hotel sent valets home due to not busy. Room not cleaned daily and not notified at check-in. When room was serviced, door was left wide open!

Booked a stay via one of the agents that lists on AirBNB for Arya Hotel. They are running a scam of listing the rooms at what they will later state is below market price and demand extra money before they will provide a hotel booking information after your reservation is accepted and paid for via AirBNB. No return call from their rep, asking for personal email, and no return messages via the AirBNB app after their demand for more money. Reported the issue to AirBNB and other agencies.

location of hotel is prime! walking distance to all restaurants and shops in downtown coconut grove. However, rooms need to be completely renovated. Old and rusty fridge in kitchenet, toilet seat bowl not properly cleaned, bathtub rusty. Their restaurant was closed for lunch and dinner. Would only recommend this hotel for a super quick trip like a weekend.

Arya was a great hotel for our son's weekend wedding. We had 90 guests. The hotel managed our group well. A lot of the hotel was actually renovated and looked fantastic. The pool area was very nice even though the restaurant was still being renovated. Most of the rooms had amazing views of the bay. The entire staff was professional and very friendly. Edward, the valet, was great to work with as our car was in and out many times. Isabel and Maddie Did an excellent job at the front desk taking care of our many reservations and other needs that the wedding party had. The hotel is in the heart of Coconut Grove. Walking distance to many different restaurants including Monty's on the marina. I highly recommend this hotel. Enjoy.

I booked this hotel for myself and about 60 others in 30 rooms for my daughter's wedding....during this time my car was parked in their garage and the catalytic converter was cut off and stolen. Reports were made to police and the hotel manager and hotel security. Police said they had been telling the hotel to install cameras. my room was almost $1000 and the theft cost me about $2000. The manager was supposed to call me the next day....no one bothered to even contact me. Very disappointed !

Best deal! Wonderful smell when you enter the building- the rooms are spacious & clean! The views are fabulous both of the city & the bay… It comes with breakfast which is simple & delicious- the chocolate croissants are the best!!!

I thought the hotel was very nice for the price and we loved the Coconut Grove neighborhood. There are a lot of restaurants, shopping and entertainment within walking distance. The room was very nice and the bed was comfortable. The breakfast was included and you can sit outside and eat it if you want to. Unfortunately, the restaurant and bar were closed except for breakfast but there are plenty of places to eat and drink nearby. The fitness room was great.

The hotel isn't as high-quality as the photos on the web site would have you believe, but it's nice. My room was extremely small for a King Room, but it was clean and fairly quiet. I liked the neighborhood -- fun restaurants, a marina nearby. Service in the hotel was minimal and the front desk staff was mostly surly.

Terrible service, dirty room, along with dirty tissue box, clocked sink, no soap in the dispensers in the shower ,flying insects in our room. Horrible breakfast, no hot foods, no restaurant open. Please do not waste your time to stay here, I now know of so many better hotels in this location.

I was not aware of the renovations. They did provide a complimentary breakfast buffet that was good and well run. Coffeemakers in room were inadequate and didn't work. Complimentary coffee not available until 7 am

Near reastraunts, water, some shops. Somewhat old hardwares and rooms, slow elevators. Rooms were mostly clean, some hairs here and there. Pool time 10am to 6pm. So you don't get time there after work. Be aware that foods in restaurants are very expensive around there NOW. It has a kitchen set, but cooking utensils are not complete, knifes are dull and useless.

Great location with plenty of restaurants close by. Very condescending front staff, they act like they are doing you a favor. This comes from the desk manager on down. They love to talk Spanish about you while you are standing there. Training is needed. If you are a Best Western club member and expect a greeting it is not there.

Our 3 night stay was good but that was primarily due to the location. But it could have been so much better with just a bit of effort on the part of the hotel and its staff. For example, the front desk staff doesn't greet you when you enter the lobby. Typically there were 2, 3 or 4 staff behind the counter talking to each other or looking at their phones without looking up as you enter and pass through the lobby. A simple greeting would enhance the guest experience. Secondly, our room was only serviced after repeated requests. Apparently the building is principally a residence rather than a hotel and service reflects that. And thirdly, while the breakfast was fine, "fine" could have become very good with the addition of one or two Miami touches - just some Flordean, Caribbean or Cuban side dishes or condiments - whiuch would have added distinction. All in all, as guests we felt very marginal to the "hotel" mission. Realistically, as just another visiting couple we are not special, but a bit of illusion would have been welcome.

Old, out dated, you can hear Elevators constantly and something bit me in bed! Bathroom is moldy and the staff was not friendly at all. I definitely don't recommend. The location was good but that's it.

The staffs at the front desk are really nice and helpful. The area is a 3-minute walk to everything with tons of restaurants. The room itself is huge and it is a one-bedroom unit. I would definitely stay there again.

Avoid this hotel!!!! If I can give zero stars for this place I would. The lobby smells like weed and citrus. The elevators are all dirty. The room sheets are so worn out. The hotel staff is very rude. Best part of all is the BES BUGS that they claimed I was lying about and “eveyone says that but it's not true.” We left the hotel at 6am and my daughter had to sleep in her car seat because of how gross the room was. I've been all over the world and stayed in many many hotels. This is the by far the worst place I have ever stayed in.

We stayed here for a wedding with a large group of guests over Thanksgiving weekend. We had a great time and the hotel was fine. Some in our party rented rooms through the hotel directly and some did Air bnb, All the rooms were different but all were fine. My only complaint would be I wish the coffee maker was better quality and the elevators are very slow. There was also no bar or refreshments of any kind at the pool area and it was very hot that weekend. The staff was helpful and kind and the lobby was decorated beautifully for the holidays. This was a great place to walk everywhere. I don't understand what all the bad reviews are about but after having seen some of the guests acting miserably with oneanother I can only guess.

This is my first stay since this property became the Hotel Arya. First of all, I can't begin to explain how accommodating Arya was when I called at the last moment. I traveled on an all night flight from Israel and got delayed. I needed a hotel at the last minute and not only did they book me right away, but they checked if a room was available for me right away and got me in a room at 10 am. They couldn't not have been nicer or more helpful! The room was clean, comfortable and had an amazing view of the water- I was up for every sunrise, and boy, was it worth it! I was given breakfast vouchers for each day, and regrettably did not get a chance to use them because of my plans. But the selection looked great- I hope I get a chance next visit! A very relaxing stay that was made so much better because of the front desk agents!

Hotel was nice . New and updated. Location was great. . The AC was very noisy and woke us up every time it restarted. The Front Desk staff and staff were very rude. They don't clean daily but don't tell you the schedule either. So in case you miss a day you have to live with it for days. They didn't serve breakfast tea for breakfast . Front desk said breakfast is complementary so I should bring my own tea.

Large room, poorly decorated with minimal housekeeping service (replaced towels and made the bed). 1 or 2 of the 4 elevators not working the entire time. No access to laundry facilities. Great location, good fitness room and good breakfast. Would recommend Airbnb or VRBO units only for This property. Internet service inconsistent.

This is a strange hotel. It is a combination hotel, VRBO & AirB&B. The rooms have outdated appliances and the shower is a horrible design. The bed is very mushy and the accessories in the bathroom are rusty. The cleaning was ok but not great. The shower floors are slippery tile and water gets all over the bathroom floor with no way to get it to the drain. The pool closes at 6pm every day and the sign says no alcohol. The elevators are very slow. The breakfast was ok but limited seating areas.

We got a pool view, noisy room instead of a booked Bay view room with two windows and a balcony. Reseptionists refused to change it. They offered to refund money and suggested to look for another hotel. Unbelievable service! Fortunately we will spend only one night with this disgusting view. If you plan longer trip I highly recommend not to stay here. Besides of this they promised to let us know when our room will be ready and didn't do it.

I stayed at this hotel via Air BnB. The Air BnB unit was a room in this hotel. I have never had such a horrible experience staying in a hotel! There is no way this is any kind of “luxury “ hotel! Its not even remotely clean. The lobby was nice and aside from the lobby everything is rundown and dingy. My room had a horrible odor! I had to hold my breath to enter the room and then open the sliding door to let air in to air out the room. Unhealthy, unsanitary and disgusting! I wouldn't recommend staying at this hotel to anyone! I could not get out of there fast enough!

We booked this hotel for the views and convenience to shops and restaurants. We arrived and the lobby was nice but that's where it ended. The room we were given on the 11th floor was disgusting. Mold and dirt on the ceiling, old broken furniture. When we complained they said they would switch us to a “renovated” room on the 15th floor. Besides some bad purple paint this room was not “renovated” The bed skirts were visibly filthy, the lamps were rusted and there were holes on the baseboards in the bathroom. I was very uncomfortable and we canceled our reservation and left immediately. Very upset and disappointed, as this was a birthday trip for my fiancé. Luckily we only live an hour away and could get home at a reasonable time. If you are looking for a nice hotel where you can relax DO NOT book this place.

Only serviced room 3 of 8 days. Wait for elevator was never shorter than 5 minutes and often 10 minutes. Toilet wouldn't flush. I've only on 9th floor. Incredibly inconvenient. After asking for service still didn't get it. L

The BW Arya offers a clean and comfortable room with wi-fi, full breakfast, valet or adjacent parking, and a great location near downtown Miami. Front desk staff didn't really connect with us but they got the job done both coming and going.

To begin with, the disabled elevator (the ONLY disabled access to the hotel) was inoperative the whole time we were in the hotel. They made me walk through the parking lot ramp to get to the guest elevators. The TV and one lamp did not work. After complaining to the front desk they sent a couple of technicians ? that reseted the TV (nothing with the lamp). Finally, I forgot my Kindle in the hotel chair and I called immediately, at no avail, It was never recovered nor received an apology call.

Had to book a hotel last minute and was very satisfied with the rate, amenities, location, and cleanliness. The modified breakfast was still plentiful and satisfying. The pool deck has a wonderful ocean view.

I picked this room for the view and we were not disappointed. It was beautiful both day and night. The furnishings are top rate and the free bottle of wine was a nice touch. After that, however, I was a bit disappointed. There weren't any measuring spoons or cups to measure out my coffee for the morning and there were no dish rags or dish towels. Though the dishes available were nice, it's not set up for someone who actually cooks:-). Come prepared! We also realized the limited room service since these rooms are booked by a third company and not the hotel. (It would have also been nice to have more details in printed form in the room upon our arrival - tricky to click through all the links in the emails to learn needed info for the stay.) We were really disappointed that the restaurant was not open due to Covid. Even had we called ahead, things change so quickly, there was no way to plan for that. It would have been nice for this company to offer some consolation prizes given the “full package” was not available. Thankfully, there are a lot of great food places and shopping around the area if you're so inclined.

If you have to stay in this hotel go through VRBO! Rooms are small which is ok because you're not in by the room much but when you are it would be nice to be able to sit on a clean chair. We had previous guests toiletries left in the drawers and their long dark hair all over the room. Location was close to water and restaurants.

Nothing works, everything is broken. The shampoo dispensers were empty, the TV did no work and half of the lights did not work. Asked to have things fixed and were told "sorry, we only clean the rooms every other day (?), didn't you read the sign" Doesn't mean you can't fix things. And why were we not informed of this when we checked in? It used to be such a great place to stay at.

I have to say I was skeptical about this place once I read these reviews and I didn't have my hopes up. But we were pleasantly surprised with our room, 1104-1. Although very small, the room did not disappoint. There were a few minor things but nothing major or even worth warning others to stay elsewhere. The bed was great, pillows great, clean room, beautiful views! Yes, I noticed wear here & there, a stain on the bathroom floor, the bed skirt dingy, the coffee pot didn't work (verified by hotel staff upon checking it out), some wear on the side tables, not many tv channels available, the pool deck smaller than the photos portrayed, but all in all this place was well worth the price we paid. We got a great 'buy one night get the second free' deal. Also, the free breakfast was way better than any Best Western breakfast we've ever had. I definitely recommend this place based on my experience! One side note, as noted in other reviews, the smell of weed IS all over this hotel! In the halls, outside on the balcony! Pretty rotten when you know that it is a smoke free property & cigarette smokers wouldn't be allowed to get away with it. However, I would definitely stay here again!

Best Western has a nice gem of a hotel in Coconut Grove. It is well located, easy to walk to shops, restaurants, parks and the marina. The view of Biscayne Bay from the pool and restaurant is beautiful. The hotel is well appointed, nice lobby, parking on site. My room was very nice, great view from the balcony(this balcony was smaller, big enough for 1). It was quiet at night. Better yet, the rates were better than many others with less to offer. Thank you again Best Western!

We had an ok stay here. Lobby is nice, location very good. The room was showing it's age and needs to be refurbished. Also, cleanliness not great, there was dirt and grime on the floor, bathroom so-so. We checked out at 6 am and for some reason, we surprised the 2 front desk attendants who were watching videos on their phones. It was uncomfortable and strange. I asked to settle our bill with cash and they were baffled, so room had to stay on our credit card. If you can get a deal on the rate it would be worth staying here. Next time we will stay at Mr. C's. We had a drink there and the service, cleanliness, and lobby far surpassed this hotel.

The lobby is quite nice. The rooms that have not been renovated are very grubby - stained carpets, dirty balconies, dingy. The renovated rooms still a miss. Loud air conditioner, noisy plumbing, amenities not refilled. Nice location and could be a great, moderate hotel but needs work.

The location and view are nice but that's about it. Our room was dusty and not clean, the baseboards were dirty and cracked. The "free breakfast" was very disappointing. We went to brunch afterward. For $400 per night we do not feel like we got our money's worth. Will stay elsewhere next time.

Considering that Arya is supposed to be part of Best Western premier properties there's nothing premier about this hotel. It used to be called the Sonesta and it was very nice then but it's gone down hill. Big time. I spent a month here for work and other than the staff being cordial and very nice that's about it. The rooms are grungy and outdated. The clientele is beyond low class and inconsiderate. Mostly people partying loudly until 3-4am without care of how loud they are. If you enjoy the constant smell of weed permeating through the AC vents and stinking up the corridors then this is the place for you. Comcast was here changing over the cable (the internet sucks and there's hardly any signal btw in any room) and while I was gone they came into my room even with a privacy sign on the door and when I got back they had left my door wide open! Who does that? You are charged for parking $30 a day or a flat $200 a month. The hotel has no restaurant and the only thing redeeming about it is the location - if you are lucky and get a room with a view of the bay that is. Seriously the worst experience. Wouldn't recommend it.

I was staying at this Hotel for the first time for 3 nights. Nice and comfortable room on the 19th floor, with a great view. Many nice Restaurants in 5 Minutes walking distance. You never have to wait for an elevator, which is a plus if your room is that high up. Will stay there again for sure on my next trip to Miami.

Full bathroom had something all over the side of the tub. Half bath had something brown smeared on the door. In the evening bad jazz music plays so loudly you couldn't hear TV. There's no valet parking. No information in the room about TV channels, hotel amenities. No WiFi at all. I cleaned and sanitized the room myself. In no way did room meet COVID cleanliness standards. Stay somewhere else if you haven't had vaccine.

I have NEVER seen a Hotel this disgusting before.. the chairs, the towels the counters (see pictures bellow you can see mark of glasses from the previous guest, obviously they DID NOT clean and nevertheless disinterested this room It was just disgusting. You will think due to the pandemic they will be extra careful and clean and disinfect the rooms.... NOOOOOO. Thank Hod it was only one night, I took my own bedsheets, blankets, and small towels from home.. if I get infected I am sure was because of the dirtiest of this Hotel. The breakfast (if you can call that breakfast) they only had a few things, no bagels, no bread, no pancakes, I can go on and on. But I am sure you got my point by now. We were not able to ask for another room because by the time we finish the conference it was almost midnight, but I almost go to sleep in my car. Sorry the only advice I can give you is DO NOT STAY there please. One more thing, they only have one person to Valet Park your car, so good luck with that.

We stayed at the Arya as we had good experience when it was a Sonesta hotel. Regrettably, the unit we stayed in was old, not clean, damaged doors, with a kitchen that had little utensils for us to use as a kitchen. We booked a King Suite and got a significantly smaller room than what was advertised. To compound, the odor of weed smoking and cigarettes was overwhelming.

Natalie and isabell at the front desk were both very professional, kind, and helpful. They both made our stay here very nice. We rented from SoFLA Vacations and had a delightful experience with Rebecca.

Nice Clean facility with clean rooms and amenities, but the best part is the people that work there. They have a very good breakfast the days we were there and taxies, Uber and Lift are available near the Hotel !

Room was good - large room with kitchenette- balcony had amazing view of marina Coffee pods offered but no tea - wanted to have tea on the balcony in the morning - that would have made it a good start to the day - pool area looked nice

Stayed here for 2 weeks, everyone was really friendly greeted me with a smile i felt like I was right at home. The staff was always attentive of everything I needed did not disappoint they went above my expectations.

Horrible. The room was old and gross. Surfaces had not been cleaned. I'm so glad I brought Lysol wipes. I used the wipes on surfaces and they removed several stains, indicating the surfaces had not been cleaned well. Noisy building. I was awoken on Sunday morning at 8 am to a loud thomping sound that wouldn't stop until I checked out. The bed was so uncomfortable and the AC would not go down past 71. The rooms do not match the pictures online AT ALL. Oh parking is also $30 per night. Ridiculous. I will never stay here again.

We stayed for three nights and the room looked like it was 20 years old and in disrepair with all furniture damaged and poor lighting everywhere. The carpet was frayed with ancient appliances in disrepair. The pool was packed and no one was enforcing covid safety rules. There was no one at the Main elevator bank enforcing mask wearing in the small enclosed elevators. Many guests did not wear masks in elevators and common areas and did not respect social distancing. They say zero tolerance but not even the front desk enforced the mask requirements. The hotel posted a security guard for limited hours at the front entrance but nothing at the back entrance main elevators bank where mask usage failure is most dangerous and prevalent . The room was very noisy and pillows lumpy. Worst of all the room cleaners removed their mask while cleaning our room so we declined any further housekeeping service. If this were not so covid dangerous it might be worth a two star rating..MAYBE.

SAY NO TO THE ARYA. Our room was infested with roaches, roaches are found in every corner and in every room and even the cabinets are also filled with roaches. When we brought this to the attention of the front desk, we were told by the front desk that our room is disgusting and she hates that for us but there is nothing she can do because our room is not owned by the hotel instead it is privately owned and there is nothing she can do but give us the owners number and of course when we called the owner she said its not her fault it is the Hotels because this is not the first time someone has complained. Horrible experience waste of money....

In town for a wedding over Christmas, pictures looked good but turned out to be unrepresentative. It was the closest thing to a dorm room since I was on campus at Indiana University. Except it was around $250 per night. I mean stark accommodations. I live in a modern house, so I know and admire contemporary minimalism - but there wasn't even a chair in the room. Plus many of your neighbors are residential - this place is a mixed ownership building along the lines of Sonder. No services to speak of - the restaurant and bar are spartan. Something like pre-glasnost Moscow. We found another place up in Coral Gables. There is door person serving most as security - did not help a lady up the steps with luggage. Better to have no door person than one executing sub standard service.

The management of the hotel makes its best to assist all guests in a very efficient way. Have been staying at this exact location for over 10 years, and have never been disappointed...! Look forward to my next stay. In the center of Coconut Grove, surrounded by very nearby great restaurants!

Staff require exhaustve training. Best two examples are the cleaner who dropped a cloth of the floor( on the morning of 24 Feb) and cleaned it by shuffling it round with her foot. Also the bar restaurant staff who seemed incapable of doing the most basic taske.......hot tea does need hot water. Our room had a cracked wash basin and broken hand rail by the bath. Overall we thought the staff were badly motivated. The breakfast scrambled eggs were congealed and cold....horrible.

Beautiful hotel with excellent staff. Would have loved to stay longer. Room was on the 19th floor with a great view of Coconut Grove. The restaurant had a nice view of the marina and ocean. The rooftop pool looked beautiful, though I did not have time to try it. Highly recommend this hotel and would definitely stay again if I had the opportunity.

As a Miami resident for 30 years, this is not a good example of the "new" Coconut Grove. The room was dirty, the bathroom tile floor cracked, and obvious repairs to the walls which did not match the paint. I appreciate the elevator security that you cannot go up floors without a special card, but mine and the lady who was renting there both had problems in the elevator with the card and had to go back to the front desk. The restaurant was outlandishly expensive but the staff in the restaurant and the front desk were delightful. So kudos to them but they need to pay staff more and invest in the infrastructure of the restaurant, and rooms, and no so much on the fake prints in the hallways and lobby.

We stayed two nights and the hotel itself is very clean and very updated Lobby etc. There are 21floors and they have just started renovating the rooms themselves starting on the top floor working their way down. Our room was not renovated yet, but was very clean and had a fabulous view of the city and the bed was very comfortable, great shower and it had a kitchenette and small balcony. The hotel was very reasonably priced by going on the Best Western website. The restaurant is good but small, the pool was amazing and the view is incredible of the boats in the bay and surrounding area. The hotel is in a great part of town with a walk to great restaurants and shops. The town of CG has a hip young people's vibe with a lot of different architecture and culture. The hotel has valet parking for $30 plus per day but you can self park right next door for $12 per day. The staff at the hotel are very kind and attentive. Our TV didn't work the first night so I called the front desk and they sent someone up immediately to fix it. It's very well run. Absolutely would recommend this hotel and would definitely stay her again. The pool was so relaxing and warm we tried to stay an extra night to enjoy the area but the price more than doubled because of a big boat show and Art fair this weekend.

The Hotel Arya is in Cocoa Beach admits a wonderful array of restaurants, bars and shops. The hotel itself, however, is really tired. The room furnishings appear to be decades old and the small restaurant, although adequate, is nothing to write home about. Stay here if you get a good deal, but plan on staying out of the room as much as you can.

Suites are severely out of date. Dirty and run down. Elevators and other common areas are dirty and old. And one was continuously broken during our stay. AC system was at least a decade old and loud. Thermostat did not work properly. I would avoid this hotel at all costs. No value for the money.

This hotel is own by Best Western, and that's what you are getting here. Don't be fooled by the fancy name and website description - this is an overpriced Best Western. Our room was very tiny and a weird layout - some rooms used to be condos and this was clearly half of a condo. It had a walk-in closet and another empty closet that appears to have housed a washer/dryer at some point. But the actual bedroom part of the room was very small. As an aside, if you are traveling with a small kid I think a pack-n-play would fit in either the closet or the bathroom if you wanted. There were also some problems with the room itself. Ours had no conditioner, the toilet wouldn't consistently flush, and the ironing board was broken. We tried to go up to the breakfast buffet and it looked quite sad. It was your standard hotel breakfast with pre-made food but they charged $15 a person for it. The staff were pleasant, the hotel was clean, it just was probably worth about $125 a night and they charge twice that. Plus a resort fee with no resort amenities (not even bottled water in the rooms or room service).

Our room door was left open for 7 hours by the housekeeping staff. We left our room at 2:45 pm when the housekeeper knocked on our door and returned at 10:30pm after our night out. Our door was left wide open. I called the front desk to see why it happened and they said they would address it in the morning. I had to address it myself the next day because I was not contacted and all they said was it was being addressed with the housekeeper. I would not recommend this hotel because of this safer issue as well as their lack of customer service and understanding when dealing with an issue.

I stayed 4 nights in this hotel, it was conveniently close to restaurants in coconut grove and there is also a fresh market on walking distance. The room was clean, but a bit noisy. Service was good, coffee machine didnt work on the first morning and after informing the reception desk, someone came up to fix it that same day. I used the laundry service, hand in in the morning and received back that same night.

The hotel is right in Coconut Grove within walking distance of restaurants and bakeries. It is a property with owners and part Best Western. If you rent from an owner, parking may be included, if not, it is >$30. However, right next to it divided by a fence is a $12 night public parking - perfect and no unnecessary walking to get to the hotel, you would swear it is connected. Just be sure it is the parking to the left as you face the hotel and not the underground to your right which is double that. Service did not WOW me, but it was not terrible. Breakfast is not included because it is not your standard BW. Room was big, clean with great AC. Pool area is nice, however people eat out on the bistro seating because pool is just outside of the restaurant. Some people will stare at you as you try to enjoy the pool or spa, this is a bit bothersome so just be aware. The pool area was nice view of the water and tranquil to just sit out there and enjoy.

We stayed two nights for a friend's wedding and though the location was good, it wasn't particularly inexpensive and our room was quite basic with a handful of maintenance issues: missing sink faucet aerator (water everywhere), loose tub grab bar, very noisy exhaust fan (painful), the closet bifold door came off into my arms (with no abuse), and the balcony door latch was broken and wouldn't latch. In a cheap hotel, maybe, but at a full nightly rate plus the irritating “resort fee” trick, I would say they need much more focus on the product supplied.

I booked a room here through Airbnb and was confused when I arrived and it was a hotel, as I was expecting a condo building. The lobby/common area/free parking/staff/location were all nice. Elevators extremely slow - only 2 for 21 floors. Room was basically clean I guess but somewhat tired. Carpet in particular has seen better days. The balcony furniture was so faded it wasn't particularly pleasant to sit out on. The room was probably really nice five years ago but now things need to be replaced. I would recommend this place if you can get a decent rate (I think we paid around $375 total for 2 nights through Airbnb) and aren't traveling for a special occasion. It got the job done but wasn't anything to write home about. We got lunch one day at the Peacock Cafe next door and it was wonderful.

The best service. I booked through hotels.com. I paid through PayPal. My friend paid the accidental. I was able to good a very good rate. Amazing hotel and amazing location. Thanks so much. I used lyft to travel around. Close to many attractions. Starbucks walking distance. Different restaurants. Also, I was able to leave my luggage after I checked out.

Where to start. We booked for 7 days for a wedding. We asked for a kitchen got a kitchenette. The room smelled musty, the drawers smelled awful, no table to use, dorm room fridge, filthy rug. I called for a small table, no return call, no table. The website says in room dining. We get there Christmas eve thinking we will get room service. Front desk said no room service, slow time of year, ok. Miami in December is not slow, and no idea what time restaurant will open on Christmas day if at all. Apparently they are updating the rooms we just didn't get one. The room we had SHOULD NOT be used. Never again. They should pay us to stay there.

Don't book this hotel!!! I booked this hotel and only two hours later tried to change the date by a day earlier, because I couldn't be in Miami on that date. They wouldn't let me change my date and charged me the entire $454 fee for a room that I wouldn't ever use and they had plenty of time to resell it. They will not refund your money if you cancel! Worst customer service I've ever heard of and a horrible place to do business with. i guess they must be really hurting for business if they have to take people's money who don't even stay there in order to make ends meet.

Blown away by how FANTASTIC this hotel was!!!!!!!!!!!! Landed in Miami late and headed to the hotel we had originally booked (which was terrible) Did a quick search and came up with the Hotel Arya and when we arrived there it was the absolute best thing ever The staff is very cool - the rooms & suites are very spacious & very open. The furnishings are comfortable and the suites have complete kitchens. Location is ideal right across from Peacock Park within walking distance from wonderful restaurants, the Marina & CocoWalk. Would highly recommend this hotel and we will be making this one a regular each time we head to Fllorida.

Although this hotel has amazing views of Biscayne Bay, it is in serious need of upgrades and attention. Our balcony was dirty as was the carpeting. If Best Western puts some elbow grease and paint into the hotel, it will go a long way toward being a premium hotel.

We secured a nice room here via ARNB and would do it again at this venue. We liked the central location to take in just about anything in Miami and Coconut Grove. The hotel staff quite nice and the parking not a problem once in the hotel. One can walk to many of the local shops and retail establishments and not to overlook the restaurants and eateries scattered around.

The hotel is extremely well located in Coconut Grove, a truly cosmopolitan area in Miami. Many rooms with magnificent views of Biscayne Bay and the Ocean. Rooms, baths and furniture needs updating, but are always clean. The staff is always professional and willing to go the extra mile to improve a guest's experience. Locate by the Bay but only one city block walk to shops and restaurants. A fun place to stay.

This property has one of the best views of the bay and excellent interior. I had the pleasure of having Joseline checking me in and informing of all the wonderful amenities of the property! Thanks Joseline for the recommendations!

This hotel is very well placed in Coconut Grove, Miami. I stayed for two nights, the bedroom was big enough with a comfortable bed. However there was an unpleasent smell, perhaps because of moisture in Miami. Amenities were not extraordinary, I found price was a little high for what customers receive. Efficient service. The best of this hotel, its ubication.

Fantastic stay and beautiful hotel! Was very comfortable and easy stay. Has a great location, with lot's going on around the hotel and some fantastic restaurants around. Pool is cool, with a great view from both pool and room.

The rudest bunch of people I've ever met. Not what I expected!!! I checked in to the hotel Approximately 8:45pm and went to room 2115 on 21st floor at 8:55pm and then they gave me a room on the 20th floor. The Bellman/valet came to take me to room 2004-1 at 9:08pm. As soon as I walked into the one door I could smell fresh paint. We discussed it. I walked in and immediately saw the hole in the wall with tissue shoved in it to hide it. I have it all on video. The room was cold. I called and had a maintenance man come up and all he did was change the little wall covering and I asked him if that was going to fix it and he said yes. I asked him if I could have a space heater to warm up the room because it would probably be a while and I was freezing. He acted like he didn't understand and said this will fix it and left. He came back and so called fix it. I called for my car to be pulled around so I can get my jacket. I actually told them that. I got my jacket and then stopped by the front desk and was talking. They didn't show much concern, they just acted dumbfounded. I went up to my room and as soon as I walked in it felt like winter. It was actually colder. I called the front desk and complained. I then decided to try to mess with the heater myself and found out that he put it on cold and turned it down to 60°. I turned it off waited 10 seconds and put it on heat and put it up to 80. I called the front desk to let them know what had happened. They said oh. I decided to go take a bath to try to warm up but found out the water never got past lukewarm so I could not bathe since the room never got above 64°. I was irritated. I decided to do what I always do and take pictures and video and I found a lot of mistakes in the room. The broken cabinets and drawers. The red blood looking stains on the cabinet. Just a lot of negative things. I decided to go to bed. I got up about 2 AM freezing so I called the front desk and a very nice young man told me that he would let management know and that they would call me by 9 AM when they came in. I called after 9 AM and I was spoken rudely to by the front desk girl who never gave me her name. I have a video of her as well but did not see her name. She rudely told me ok and that was it. Later I called down and they told me that I lied that I never contacted them about anything there was no issues mentioned ever or anything.

Great location in Coconut Grove. Very nice city view with quality finishes. Very close to restaurants and shops. Excellent place for walking along the waterfront. We would definitely stay there again when returning to the Miami area.

Great location - By the ocean and in the Coconut Grove area, with plenty of good restaurants within walking distance (Try LoKal for a great burger!). My room was more like an apartment, with a kitchen and lots of space. The pool area was wonderful, with a fantastic view over the Biscayne Bay. Shout out to the pool attendant, who made me comfortable and served me lunches with a smile and a chat! The buffet breakfasts were good, although at an extra costs of about £13, and on the same 8th floor as the pool, with excellent views over the bay. I was at the end of my US stay, and car less, so perfect for me - lounging by the pool and walking to restaurants in the evenings. Getting into the centre of Miami was not easy, and I only managed it once, via taxi. 4 nights for $492 (£384) - excellent value. Would definitely stay again, in the same circumstances.

Let me start off by saying I normally do not post a negative review. I try to handle complaints etc with the hotel itself but this could not be accomplished. While the lobby and hallways look nice and new the rooms are horrendous. Ours was extremely outdated and had a musty smell that would not go away. The worst part was the air conditioner. The noise it made was something out of Jurassic Park. When I brought it up to the front desk they said an engineer would come up. When he did he did not speak English and from what I understood was that there was only little he could do since it was old. After already losing a full nights sleep from the sound II was concerned. I returned later in the day And heard the noise from the hallway. I immediately went to the front desk and was told “ I understand, can I offer you complimentary headphones”. ? Really. That's what they do. They should never be renting out a room in this condition but yet they did. On top of that three out of the four elevators were not working for the entire day. A complete disaster. Try having to walk 17 floors. I have stayed at several other hotels in the area and they blow this away. Very unfortunate that management was unable to handle these situations.

Traveling to Coconut Grove every week for business and the location of this hotel is perfect, pricing is good but everything else is middle of the road. I've stayed here 5 different times, each time for multiple days and always in a different room. Until late 2018 this was the Royal Sonesta hotel until Best Western bought it as an addition to their upscale 'Plus' collection but still operates like clunky old BW that I remember from the 80's. In addition the Arya is a mixed private/public property with resident owners and hotel guests often sharing the same floor which is strange. Also there is ongoing remodeling in the hotel so noise can be an issue during the day but evenings and overnights have always been quiet for me. Start with positives: -beds, pillows and bedding are all very comfortable and I've slept great every night (which is a big reason I keep coming back) -AC units work great and you can dial the temps down lower than in most hotels (love that) -location, location, location walkability to everything in Coconut Grove -Staff trends very young and low on professionalism scale, but Im seeing that everywhere in Miami, but they are always pleasant and helpful when asked -Views are fantastic especially from upper floors -Pool 8th floor and gym penthouse level are both very nice Negatives: -Restaurant doesn't open till 7AM which is def late for a US hotel but this hotel has a European vibe so that may be why. In addition, the breakfast buffet, only option, is a 2 out 5 stars and priced at $15 plus tax and mandatory 18% gratuity for a no service buffet. Food quality is poor and I do not recommend unless you want convenience over experience. -Prepaid, discounted breakfast is an option when booking your room, $10 instead of $15, but there is no system in place to make this happen. Restaurant says you need a voucher from front desk but front desk says you don't, so restaurant lets you sign to the room for total cost of $20 and then you have to review with front desk on check out that they booked it at $10/day instead of $20/day- again ridiculous system so skip the breakfast option. -Rooms are dated and being slowly updated Ive been told but not sure if they will stay as hotel rooms or be sold as private units. Dirty carpet, torn shower curtains, dirty balconies, and just tired overall. Except the beds which are fantastic. And its random so some better/worse than others. One room had old TV the only got a few channels and another room had new model that worked great. -Sensitive room access cards- almost daily I have to swing by front desk to get the cards reactivated despite being mindful of keeping away from my phone. I think even my rental car key fobs will deactivate it. -Arrival- poorly designed arrival circle, only enough space for 1 car to pass so always a backup during busy periods and numerous steep steps to get to hotel level. Bell/Valet are however available to help you Other notes: -Lavazza espresso machines in rooms which make good coffee in small quantities. If you want big coffee before 7AM there is a Starbucks 1 block away -Room size varies- the standard and cheapest room is pretty tiny but has a big bathroom and often doesn't have a balcony. Next size up is best value in my opinion and comes with a full kitchen which is great if spending a few days. -Parking in the garage is $30/night but the city lot next door is only $12 for 24 hours from the kiosk

Make a quick reservation for 1 night and was given a very basic room. Took a shower and all soup, shampoo, body wash were the same coconut scent. Bed was comfortable at best. Average for the price. ...

We were visiting our son at the University of Miami and booked and paid for a one bedroom with a sofa bed. We were given a one bedroom with NO sofa bed- just a tiny 4 dirty stained couch. The carpet was absolutely disgusting, filthy and completely stained. The toilet was covered in urine stains. The room had clearly not been cleaned in ages. The furniture was old, broken and worn. My son was planning on staying with us for a few nights and was not able to since we had no sofa bed even though we paid for one. We complained To the management twice and were Told there was nothing they could do as the hotel was fully booked and that if a rom became available they would call us. No one called us and our son could not stay with us and our weekend was ruined. This was the worst experience ever and the worst customer service we have ever experienced!! Do not stay at this hotel!!!

My husband and I stayed at this hotel for four nights for our first anniversary. The front desk staff was not very helpful at check-in but thankfully we didn't have any other problems so never needed their help during our stay. The room looked recently renovated with new tile floor. The bed was very, very comfortable. We declined housekeeping services while there but the room was very clean upon arrival. The view was gorgeous- we had a bay view with a balcony. The room came with a kitchen, which I did enjoy, but there was an oven with no baking sheets provided. There also was a dishwasher with no detergent for it, and no kitchen towels or pot holders were in our room. These things wouldn't make us not chose the hotel again but if you plan on using the kitchen, just know there isn't much provided for cooking utensils. We chose to valet which was $36 a night but was less expensive than the parking garage nearby. There is not any free parking in the area.

The rooms are outdated, I switched my room 3 times thinking I would get value for what I paid, but still got a room with an outdateddddd kitchenette. Breakfast isn't free and cost a quite ridiculous amount per day of your stay, 10$ if added online, 15$ per day if purchased at the hotel. Some staff were very pleasant. I got a bit of a condescending attitude when I was checking out from Eduardo when I misunderstood about my charges, but was settled politely with Mari. I was also charged for one day Of overnight parking when I don't even have a car let alone a license, the charge was taken off but I was still baffled by how it got there in the first place. Upon arriving after a while I noticed the floors were a bit dusty in the bathroom. Had to clean the tub myself as I saw a bit of nasty in there. The lobby was nice and the pool seemed nice, didn't get to enjoy it. Furniture needs to be updated, had wear and tear and scratches, missing paint. TV was wonderful, used that while I was there. Overall, I wouldn't recommend this hotel and wouldn't return. If you're in Miami for south beach or the downtown area, while the highway is right there, it's farrrrr from those places. I Uber everywhere and it took from 20-40 minutes just to reach anywhere. They also charge Miami-Dade tourist tax which I deem unnecessary because they don't even give any services of the sort. I stayed at other best western hotels before and this I just say was my most unsatisfying stay.

We are in Miami several times a year between business and seeing our daughter who goes to the University of Miami, this was our first stay at The Arya. We loved the room, pool/lounge, front desk service and the location. Everything was great and this is our new hotel of choice for Miami.

Great staff, clean and fresh rooms, and priceless views. Wish we could have stayed longer. Amazing views and comfort. Beds were comfortable kitchen was clean. Lots of hot water and water pressure. Just can't say enough about the view.

You might as well call Hotel Arya the Spirit Airlines of hotels. You want parking, pay extra, you want air conditioning, sorry no frills here, you want a working shower and a tub that drains, you better beg. This is the worst hotel I've ever stayed at. Absolutely miserable. The staff was rude and unaccommodating despite the issues with the rooms. I do not recommend anyone staying here. It appears that the owner of the property is most interested in the revenue streams created by the many floors of parking below the hotel. I would have given this hotel zero stars if possible.

Spent 10 great days at the Arya. Amazing bang for your buck. Joseline, the entire front desk staff and the awesome housekeeping ladies of the 14th floor made our stay extremely nice. The unit was bright and clean and wonderful!

Nice hotel with a nice pool area, rooms are OK, we got upgraded to a "suite" and is was spacious, but lack of clean carpets and the bed was way too firm for my taste. Upon the day to check out, maid service start to knock at the door at 8:00am to see if we are going to check out, way too early to do so, also she remove our stuff from the room before we had time to return to the room to get it. After I confronted her, she was rude and denied she was in the room, I found our beach ware in her cleaning cart. Bad experience with her, might try this place again, but will ask to stay in a floor with a nicer more experienced maid.

Hotel Arya is a nice hotel in the Coconut Grove area of Miami, check in was quick but they did not had the room that I had reserved, they upgrade me to a suite, but with no view. Is centrally located and the attendant from the front desk are nice and pleasant, I cannot say that about the maid service, they do need better training in regard of how to interact with guess, they presented there self pushy and rude, not to mention that went into our room and removed my belonging without me being checked out. Might give them a second try next time I'm in the area, but will make sure the I request to stay in a floor with an experience maid.

The hotel itself is big and beautiful the staff are very helpful when we arrived and checked in was fine. The hotel room is average but there is a huge comfortable bed which is so nice! The pillows are very soft not to my liking but that's not a big issue. There is a coffee machine and plenty of coffee tea been left. The bathroom is ok the shower is quite powerful but it's head is stuck to the wall however there are lots of dials on the shower head itself. And the ac works it's so lovely and cold in the room it's perfect.

Due to Hurricane Dorian we were forced to cancel our reservation with this hotel. Nevertheless, this hotel chose to penalize us with a large cancellation fee. My county, was under a hurricane watch and I have a special needs child so there's no way I was going to this hotel when we were under a state of emergency. This hotel is run by greedy, selfish people. Please do not stay here! I am reporting them to the Florida Attorney General.

Was an amazing property. Very clean and well maintained. The staff was very cordial and attentive to our needs. Restaurants and bars in house was not expensive than at other hotels and service was great.

The view is wonderful, from the room or from the pool, you have many restaurants around the area walking distance, parking with the hotel is valet, but you also have cheaper parking, it depends on what you want.

Rooms are a bit worn, the area could be better given that you are in Miami. I stayed due to work, but definitely worth looking into other hotels. In spite of all of this, the stay was calm and rooms spacious, although a bit noisy from adjacent rooms. It is more of a expo/summit/work hotel rather than something to vacation on.

Got a great deal on a room and they upgraded us to have a room with a balcony and a room facing the water (instead of no balcony and facing the city). Terrific view of water and marina. Room was nice. They have stairs in front to get bags up- they do have staff to assist. No ramps- if stairs are an issue. Parking at hotel is valet only but a public lot next door was 1/3 of the cost. Valet staff - knew the area and had excellent recommendations for restaurants. All the staff were excellent. Pool (we didn't use) had an awesome view. They added tip to our bill in the hotel restaurant at breakfast- a practice we don't like. Excellent value for what we paid.

I was very excited for this hotel. For the price I was paying, I thought everything would run smooth! But Ms. Ashley, the front desk supervisor was VERY rude to my guests and I. I had stated to front desk our first night that our outlets were not working properly or at all in our room. We politely called front desk and they sent up engineering. When engineering arrived, they spent about an hour trying to fix our outlets, making us MISS our dinner reservations. After an hour passed, they stated there was nothing they could do that night and would possibly have to rewire the whole room. They then told us to head down to front desk to see what was possible. When we arrived to front desk, we politely stated our issue and were quickly turned away by Ashley, the front desk supervisor. She suggested we go to the TOP floor and use the bathrooms.. gross.... she continuously shrugged her shoulders and told us “I don't know what to tell you guys.” By then, we were very agitated because she was not offering to move us to a different room! We had many plans that weekend and the outlets were vital to our trip. We then asked for another room and she continuously shouted that there were none available, from the BACK of front desk. We then stated that we missed our dinner reservations and her exact words and I quote were “well good thing this is Miami, there are plenty of things to do.” We asked what would happen if they were not fixed and she did not have a clue what to say! She was going back and fourth with us without offering solutions. We were very angry guests for the rest of the night, having missed our dinner reservations. It is a good thing she was not there for the rest of our stay! But, the bellmen and valet were very nice people, at least. In conclusion, I will not be staying here again due to the lack of empathy from Hotel Aria's front desk staff. Guests come first in a hotel and should NOT be shouted at when there is a problem. The rates were high that weekend because of the event in Miami, making us spend A LOT of money on the hotel. So Ashley, thank you for ruining a great stay in Miami.

Everything was amazing, from the quality of the room and the staff. I hightly recommend this place. The food was azming the locaaction is perfect. The resturant is very delcious. The pool and gym are also very nice aminities. quiet neighborhood, enjoy a private retreat with a bustling modern art scene, sizzling nightlife, shopping and more. Indulge in refined and relaxed comfort with one of the best bay views among Grove hotels

We stayed at this beautiful hotel in the heart of Coconut Grove. The check in process was smooth and the valet was a great add on. The staff were friendly. The pool area was nice and comfortable and drinks were accessible. Our check out process was also smooth. There were so many little restaurants to choose from within walking distance. We would definitely stay here again.

Very poor environment. Room felt like a regular room when it should feel more like a get away. The floor was very sticky not enough details on the room. Tv service sucks tv kept on turning off by itself.

Booked ahead through a booking site whilst on route/ tour. The hotel overlooks the water. It's modern and the rooms are spacious and clean. We were on the 19th floor with a balcony. The staff are fantastic Great outdoor pool on the 8th floor with sensational views out to sea and yacht clubs and boats in front. Basic restaurant attached to pool area. The hotel is close to a really good shopping areas and heaps of sensational restaurants. Reasonable pricing Car parking Highly recommended

Great staff, especially Leo at pool side. Beautiful view of the marina from the pool. Cute little neighborhood with lots of fun shops and restaurants. Nicely decorated rooms with full kitchens. I only wish the parking next door were free. A little confusing that this hotel is supposed to be a Best Western... no signage to that effect.

Centrally located in a charming marina district and walking's distance from numerous restaurants, shops, and entertainment, Hotel Aria exceeded all expectations. The rooms are spacious, impeccably clean, and very comfortable. The staff is friendly, attentive, and accommodating. A special thank you to Isabel Guerra, Ashley Roblejo, and Natalie Brizuela for their outstanding customer service. You definitely left me with a lasting impression and secured my future reservations in Miami.

We booked this hotel when it originally a Sonesta. It is a hotel and condo/apartment building. The sign out front says "Aria", but signs in the elevator say "Arya". It is very difficult to see from the road. Uber, Lyft and limo driver needed my assistance to locate the driveway. Lobby was very nice and smelled great. However, the front desk was a bit messy and not really matching the lobby. The rooms were average at best. Not that clean and the bathroom and amenities were really lacking. We were there only two nights before a cruise. It was fine for that. There was limited storage, TV was not new, and the overall impression of the room was mixed. Very odd mix of art on the walls. Housekeeping seemed a bit short when asking for towels or other requests. Only food after hours was a "snack" rack in the lobby that had really expensive and small bags of chips. Just should put it in a mini-bar if it that expensive and small. Pool was very nice and staff was really great. Helping get chairs and towels. Not the greatest location in Miami. Nothing really in walking distance except the nice harbor and a park. Will not be returning.

A fine and average place according to me to take shelter for a trip. Although not much impressive according to their price but its not that much bad. There are sea facing rooms available from which a lil bit view seen

I never heard of this hotel until one week before booking. I was just trying to get away with my wife. I was surprised at how well the hotel looked from the beginning when I saw it. The inside is great, and the Rooms are very nice. Beds are very comfortable, along with pillows. I had a room with a balcony which was great to walk out on, and look at the Miami Scenery. I Highly Recommend this Hotel!

Helping our older parents in Miami and this was the perfect night stay. We slept well, had the pool or fitness to use, restaurant facilities on the premises, etc. The room was comfortable, updated, odor-free and very clean. We hope to return again.

We stayed at the hotel because the location worked for us and the rate was unbelievable. Our room was very clean, well appointed and the bed and pillows were the most comfortable of any hotel we can remember in recent years. A great staff and a 8th floor open pool with a breathtaking view of the park and marina. Nestled in The Grove across from Peacock Park, this hotel is a 10!

We have been staying at this hotel for years (when it was called the Sonesta) because we love the location, the view from the balcony and the staff is great. There are lots of great restaurants within walking distance and even more a short Uber away. Shopping isn't far away at all either with a great assortment of stores to choose from

I paid for a room with two queen beds and when I arrived they said they didn't have that room available. The lady at the front desk said my view would make up for it. My view turned out to be a busy, noisy street They put me in a room with a bed and pull out couch which my mom had to sleep on. I was part of a bridal party that was staying there with the Bride. There was a dead cockroach in our room upon arrival. No trash can, just a trash bin lid sitting on the ground. Stains all over the carpet. In the Brides room, the trash had never been taken out and the couch cushions did not properly fit the couch because they were totally different cushions. The front desk attendant who explained that they didn't have the hotel I had paid extra for. I don't understand how this is possible. I paid for a room with two beds and you do not have it? I was part of a bridal party that had to get ready for a wedding and they knew this because we were under the block they had reserved for us. Ashley tried to “accommodate” us by saying we could check our late and we would have a nice view. I had to check out by 11:30 am anyway so that wasn't helpful and the view was of a busy street.

I visited this hotel last week with my son. It's a beautiful property in a great location. The view of the bay and parks were delightful! So serene and peaceful. The pool was awesome! The gentlemen who handed out towels were very kind. Hotel is within walking distance of many stores and restaurants. Great walking trails in parks and marina. The free trolley was a good addition. The hotel staff was friendly and helpful. The restaurant offered delicious options (a tad pricey). Just a couple things: There was an espresso machine in room, I would've preferred a coffee maker. When my charger didn't work, I asked front desk staff to borrow one and girl informed me that they sold them. Yikes. This was a great property and I'd stay there again.

I don't normally write reviews but I felt compelled to share my experience with everyone who is looking for insight on hotel Aria. From the moment I arrived late Sunday night, I was warmly greeted by Eduardo. He welcomed me as though I was a resident and ensured I had everything I needed to enjoy my stay here with them as I had checked in for 1 month. The next day I was greeted by the rest of the front staff who went over and beyond for myself as well as my little dog. I've never felt more welcomed and cared for as I did at the Aria. The room was perfect, clean, great size and an amazing balcony with an even better view of the Grove. The pool was relaxing and Miguel and Leo always made sure I had a chair with shade and fresh towels. They also offer full drink and food service at the pool along with complementary water. The restaurant is incredible! The food was always prepared to my liking and the staff was extremely helpful when I needed a few items for my dog. Lastly, the location is perfect! You are within walking distance to everything! From other bars/restaurants, banks, Starbucks and other amazing coffee shops, clothing stores, Peacock park, CVS, movie theatre etc.. you really don't need a car to get around and an Uber ride is only 15-20 min from Miami airport and 20-30 min to South Beach. What I love about Coconut Grove compared to South Beach is that you're still close if you want the action and nightlife, but if you want to relax, have amazing food and not be surrounded by the hustle and bustle, then Coconut Grove is the place for you! If you have any questions, feel free to reach out to me.

This hotel, is the perfect location for a fun family vacation to Miami. In walking distance to many restaurants & attractions. The beautiful Miami bY gives great views & just minutes away from Miami Beach. Highly recommended will stay at this hotel again.

Lovely place to stay in fantastic location and what makes it are the staff. They are all amazing, and so welcoming, professional and helpful. And special thanks to all the reception staff, porters and pool attendants. Thank you for helping to make my trip so enjoyable. Caroline

While the hotel is nice, I stayed at this hotel in March 2019. When I checked in, I used my American Express card as payment. Less than 4 hours later, my credit card information was being used to purchase items on line by someone who had stolen my information. Fortunately, Amex stopped the activity. However, my card had to be cancelled. When I advised the manager of this the next morning, she really did not seem very concerned and said that there was no way the staff could have access to the number since the computer encoded it. i pointed out that i had to hand my card to the staff so they did have access to it. in any event, since my Amex had been cancelled, i had to use a Master Card that i rarely ever use and paying Hotel Arya was the last time that i used it. Today, i have been alerted that this card number has been used to purchase items by someone who has again stolen my information. I do not know if someone at the hotel gained access to my information or if the hotels computer information was hacked, but I will be hesitant to go back there. if you go, be careful to watch for credit card information theft.

The Hotel Arya (also spelled Aria?) provided a room, at $141 per night (plus taxes), on the top floor (21, penthouse above), with a balcony, and with a full kitchen! Really! EVERY request we made, they bent over backwards to fulfill. I would stay again in a heartbeat. Great neighborhood, too. Park across McFarlane is exceptional. We stayed here on business, and then for pleasure.

All the hotel rooms are actually privately owned. The owners have the option to rent through hotel management or they can go their own route with Airbnb, etc. This is to say that even booking through the hotel means every room will be decorated, designed, and cared for differently. I guess we got the uncared-for hotel unit? It was fine, but it was not worth the price we paid - over $800 for 3 nights. Really way overpriced. Pros: good walking to Coconut Grove shops, parks, and restaurants. Patio with small balcony. Excellent 8th floor pool/bar/patio with delicious afternoon winds. Cons: Front desk staff were distanced and impolite. Valet was $35/day and there were no other parking options. Elevators were all broken at some point during our stay and we actually rode with a bride going to her wedding (all dressed up and nervous) in dirty service elevator. Hallway doors like like prison cell doors. The thing is that I would go back just for the 8th floor patio/bar/pool, but the cost of staying in the basic room with all the other inconveniences just wasn't worth the price.

This hotel is located just near the seaside in coconut grove. We can jog along the sea every morning, with beautiful green parks. Hotel staffs are really kind and friendly, helping us to enjoy holidays in Miami. There are some points to take the trolleys for metrorail station of coconut grove or brickell, not so far from downtown by car, especially Ultra Miami place this year; virginia key. I recommend to stay here to relax yourself a little away from complicated city places.

I stayed at Hotel Arya for just one night before my cruise. When I went to check in they upgraded me to a balcony room. The room is kind of narrow but super nice! I normally don't sleep well in hotels but not this time, the bed was super comfortable! I had dinner at the restaurant, the staff were super nice and the food was really good! Also the view was amazing! I'd definitely stay here again.

The hotel Aria has a fantastic location. Half a block from the bay and half a block from the shops and restaurants in Coconut Grove. Others have already mentioned the six steps to enter the hotel. The poor bellboys or guests that have to schlep bags up those stairs! The lobby and common areas are sleek and modern, but the rooms don't match them. I read that they plan to redo them. The pool ara has a beautiful view. Valet service was always prompt. ARIA has a BIG elevator problem. Number three (out of three) seems to be permanently out although front desk denies it. We rode the service elevator more than once. Usually quite a wait. This morning we were squashed in, the elevator stopped at every floor and guests were waiting–and left behind, as they couldn't get on. Also the stainless steel siding in them is always dirty, full of smudges. Room service minimum $25.00??? Forget about having just a club sandwich and the prices are steep. No continental breakfast available. Starbucks half a block away though. I found out the Aria is a condominium and owners rent out the rooms. Some have kitchens. Ours didn't and was smallish but large bathroom. So it's not quite a hotel nor quite a condo.

This hotel has a great location in hip, fun Coconut Grove, a 3-minute walk from a cute neighborhood of hip shops (organic smoothies, independent book store, healthy & yummy restaurants). The hotel has a beautiful open lobby, great service and a fantastic rooftop pool with spectacular views of Biscayne Bay, plus a large penthouse level fitness room with excellent machines and amazing views. Plus rooms have balconies, most with great views. Highly recommend for kids and grownups of all ages.

During our business trip to Coconut Grove we stayed at Aria and were very pleased with the room, we had a marina/park/pool view. Very pleased with our overall stay. Staff is very nice, super convenient location, walkable to everything.. Plenty of parking options beside the hotel at better rates..

We stumbled onto this hotel and were thrilled with the excellent location.... we enjoyed walking to dinner and then to breakfast the next morning in Coconut Grove.... the pool area was amazing....Front desk area was just slightly confusing....

This place just has everything you need, ok it does not have the newest fittings/furniture but if you can get over that you will be content... a nice smart TV, a fully functional kitchen makes it feel a bit more like home + the gorgeous view from the pool.

We stayed there for over a week on a recent vacation and we were totally over it by the time we left. The pool was like a dirty warm bath... only one time did I see it clean over a 9-10 day stay. The elevators were often out of service. The wifi went down and as of the day we left was still down on day 4. Access in and out of the hotel was often a traffic jam. It was very noisy outside... the noise from the traffic and the daily gardeners in the parks wafted up to the high rise rooms making the balcony undesirable after awhile. Fortunately the sliding doors are very heavy and keep the noise out of the rooms when closed. On the upside the view is great. The water pressure is outstanding. The free parking is fantastic as parking is very limited in the area. The staff was kind and attentive. Easy stroll to many restaurants.

I don't know what to make of this hotel. The lobby feels like a boutique hotel, and the staff at the front desk were great. The pool area is beautiful, with very friendly towel service and infused water. The food in the restaurant is expensive (and average in terms of quality) Everything else feels like a budget hotel! - The rooms feel outdated and basic. No full-length mirror, which is pretty unbelievable, plus the lighting in the bathroom was horrible so good luck putting on makeup. - For ice, you have to go to the single ice machine on another floor - Very limited room service menu - As others have mentioned, multiple steps up to front entry of hotel, and no-one to help with bags Also some service issues: - bedside alarm went off at 5 am my first night. Maid clearly had not been instructed to check for this. - I ordered room service for breakfast using the door hanger. I got a call that morning asking to confirm something about my order, which was fair enough, but the woman's tone was really aggressive. She then delivered breakfast, but missed something from my order, which she then argued I hadn't put on my form. (I know I had). She also missed something I'd specifically asked about when we spoke on the phone that morning. Throughout her tone was very unpleasant. Finally, as a tea drinker, I felt very discriminated against! - no teabags in the rooms - no option to select tea with breakfast on the room service door hanger - I asked for English Breakfast tea with breakfast, and got told "we only have black or green". (As it turned out, the black was English Breakfast, but again not the response I would have expected from a hotel that makes a big fuss about its restaurant) The whole experience was very confusing.

Stayed here for 3 days on business. Nice location near good restaurants and waterfront. Pool is located on 8th floor, which is nice as there is a beautiful view of the ocean from the deck. Restaurant is small and nothing special, but food was good.

I stayed for three nights and it was very nice! Great location, clean, nice view of the western part of the city from my little balcony, awesome weight room, and helpful and courteous staff. Really...nothing to complain about at all. I will definitely have Hotel Aria on my short list of places to stay next time I'm in Miami! Thanks for the great stay!

This hotel is the most unaccommodating hotel I have ever stayed at. Hotel entry with a motel environment. They monetize everything. No water bottle -- not a single bottle! They will charge you $3 per bottle from their little store in the corner of the bldg. There were no greeters or valet at the entry of the hotel, mind you this hotel has seven steps up, and people with lots of luggage of people literally having to lug their stuff up the stairs. When I asked the front desk person -- some snooty wannabe -- she snapped back saying, "they're on break, but you can leave it outside if you want." That response is stupid at best since the luggage will be sitting out by a main road, and it was rainy. No offer of assistance whatsoever. The front desk staff needs to all be fired or retrained. I am getting upset reliving my experience as I write this review. Ruined my entire experience. Disgusting motel.

This hotel has some of the most strange issues I've ever encountered in hotels, and way too many of them for one stay. 1) It's quite old and beat up. Carpet is very stained and dirty. Table lamp didn't lit up. Furniture was outdated. Shower curtain didn't cover all bath and let some water out. A closet door didn't close because its hinge was torn off. 2) When I was in my room, I was sneezing and blowing my nose almost non-stop. When I left the hotel, these issues stopped. Returned – started again. I had 6 nights to check this – worked like a clock. They probably either use some allergenic substances for cleaning or it's this old stained dusty carpet or other old dusty pieces of décor that caused this allergy. I've never experienced this before in any other hotels, and I stay a lot in them. I had to sleep with a pile of napkins on the night table. Very unpleasant! 3) On the forth night alarm clock that I never set up has rung at 6 am! It wasn't clear how to turn off this alarm so I simply unplugged it. I suspect that housekeeper touched this alarm and didn't check if this changed something in the alarm. 4) Happy that alarm clock is unplugged, I went to sleep being sure that nothing would disturb me this night. Naive! At 5:30 am telephone alarm has rung!!! I've never requested it!!! Upon waking up I heard loud noise that sounded like packing up in the room above me. I guess, receptionists probably set alarm up in a wrong room. I must mention that I have trouble falling asleep again if I'm awaken at night. That night I went to bed late -at about 2 am and was awaken at 5:30 am by this strange phone alarm. I didn't manage to fall asleep anymore and walked like a zombie all the next day. When I approached receptionists with the question about strange alarm clock and phone alarm, they were polite but said that they had no idea how these alarms were set up. Very strange! 5) I never charge anything to my room when I stay in hotels, but always double-check with front desk upon check-out if nothing was charged to me by mistake. Receptionist in HotelAria confirmed that my account was all paid and nothing was charged during my stay. Then I'm coming back home, checking my credit card statement and seeing and additional charge of $133.99 on my card from HotelAria. I called the hotel and chose “Front desk” option on their answering machine. The option didn't work. The system returned me to options a second after it redirected me to Front desk. I had to choose “Catering” option and ask them to redirect me to Front desk. They said they were switching me to Front desk, and at this moment the system hung up on me altogether. Funnily, when I called them, the answering machine sweetly told me “Let us show you why our hotel is one of the best in the area...” And right after even their phone system didn't work :) After a few attempts, I finally reached their front desk. They said they don't see any charges on my account and they have no idea why my card was charged!!! Just like with that phone alarm – it rang but they have no idea why… Then they said to wait a few days to make sure that this charge changes status from Pending to Complete on my credit card and call again. I waited and called. Again unable to reach front desk, I chose some other option. A woman answered and said I had to write to their accountant and gave me accountant's email address. When I tried to spell that address to make sure I got it right, the woman got a bit impatient with me. I wrote to this email address. A few days later it still wasn't answered. I called again and reached front desk. They repeated the story that they don't see anything on my account and I have to wait longer. I answered that this charge is already a complete purchase of my credit card. Then they decided to search somewhere else in their system, found some mistake charge and said they'd reimburse it. If they looked attentively in their system first time I called, I wouldn't have to call some many times and write letters. A couple of days later the charge was reimbursed and a few days later I finally received an answer from their accountant which was already useless. It simply repeated that my mistake charge was reimbursed. In this hotel so many things happen “on their own” that this hotels seems “haunted”. Alarm clock and phone alarm get set up and nobody knows how. Credit card gets charged without any charges being present on my account. It's in addition to me sneezing non-stop while in my room. Despite this hotel being in quite a nice area of Miami, it doesn't make an impression of something high-end and worth paying a premium price for. It rather makes and impression of a beat up and strangely managed hotel with way too many things going wrong that I've never seen in other hotels. Next time I'll be in Miami I won't even consider this hotel. Already enough troubles!!!

This was a very nice hotel in Coconut Grove which Best Western has converted from Sonesta brand to one of their Premium brands. BW seems to be upgrading their chain to BW plus in an effort to improve appearance- from my experience, it seems to be successful. Actually seems like a European hotel in style and appearance. It has a nice in hotel restaurant that can compete with the local restaurants for convenience, if not ambiance. Views are good, bay seems better than City view. Pool seems nice, although we didn't use it. Had laundry in room that was broken and filled with water. The management sent someone to look at it, but no effort to repair or change room. Could have been a worthwhile convenience but i felt like a stepchild! Same could be said about their 2 computers which failed to have internet service on second day. Had to personally call and then report the malfunction. The management seemed less than interested in fixing it since they had a contract externally to repair it and they weren't coming until after the day we were checking out! The front desk was polite, but having these two malfunctions made it a little inconvenient, especially if this is a premium hotel. If it isn't,then am willing to overlook it! Valet parking is expensive($30/day) so we used overnight self parking for $12/day. Beware of late night meter enforcement!

I've stayed in most of the hotels in The Grove and this has been the best, time-after-time. I travel there a lot for business and the staff are really nice. There are multiple room types and they do have some where the doors are immediately adjacent to each other around the ends of the hotel. It's a bit of a strange setup and because the doors are so close, you can hear the neighbouring room. Pool and gym are really nice.

Description says' nestled away in a quiet neighborhood ‘, don't believe it! By day yes, at night it's a totally different story! Place across street has Loud music past midnight. When asked when music ends, night clerk tells you it's not their music and eventually confesses it's between 1-2a before it stops. Day clerk claims a 11 a noise curfew. And it's just lovely that after you fall asleep at 2a the alarm clock goes off at 5a because their staff doesn't check on such things! I have stayed in hotels over bars and knowing it will keep their guests up at night, ear plugs, not attitude is provided! Wouldn't go back, and it's a shame as place has awesome potential

From the start of our arrival at the Hotel Aria, we were met by the Front Desk Supervisor Ashley who frankly came dangerously close to perfection. She was professional, pleasant, competent and helpful. The machine which prepares the door keys was momentarily "on the blink," but when it was up and running, Ashley hand delivered the keys to us even though we were willing to go to the front desk to pick them up. She also advised us on places to eat and patiently and pleasantly answered every question that we asked. She gave us (and every person who approached her) VIP treatment/service. Our stay was wonderful, and she was a large part of the "wonderful" we enjoyed. ~Very Happy Campers 2/2019

We chose Hotel Aria for it's great central location and neighborhood walk-ability. Several nice restaurants, bars and coffee shops within easy walking distance. For those that like to run or walk for exercise their is a great path right by the bay. The best thing about the hotel are the great views in any direction - Biscayne Bay, Coral Gables, Miami. I am giving them five stars even though there was a problem with the room we booked which was not available when we checked in. The most important thing is how the facility responds when this occurs. The people at the front desk and the manager did their best to make it right - which was very appreciated.

I wanted a Room that was modestly priced within walking distance to a variety of things. I am a runner and the park within a few blocks was a great place for a quick run. The restaurants close by were nice.

Sounds like they are old fashion style Hotel Boutique, so they are fancy it self, not worry to have a good relationship with the consumer.Not worry to fulfill answers about the region, and so many other question not answered, they really don't worry with you!very good localization, fare price, nice view from the restaurant.services is under the expectation.

Great location and great views. Close to the water, parks, restaurants and walking/running paths. Convenient parking. We stayed in the two story PH #8. Full wrap around balcony. Staff very help in making recommendations and guiding you to your desired location. We will be back!

I was charged to my room 120 dollars for food I didnt order and the staff did not make it urgent to fix the mistake I got stuck in orlando woth no money because my card got overdrawn and I was out of gas

Great outdoor restaurant with stellar view! Stayed here a few time when it was a Sonesta. The new look and feel is great as far as the restaurant goes. We are local and love a good meal with a view minus the crowds and this is just the spot. Went for sunset and enjoyed a nice meal and drinks! Highly recommend the burrata salad and my husband loved the burger and Parmesan fries.

This was a sonesta property that was taken over by best western hotel aria. Here are the negatives: 1) restaurant Panorama not as good as before (atmosphere and food) 2) 21 story hotel has been using only two elevators since we have been here (arrived 6 days ago) Here are the positives: 1) location and 2) view. It is definitely not as upscale as it was under the sonesta brand.

Hotel was average.. rooms didn't look as exceptional as they show on pics.. the hair on our rooms were old and looked so funny.. night stand lights were out.. shower gel was out.. good thing we were only in the rooms for 6hrs.. I would choose some other place next time!

We stayed 10 days, everything once again was perfect. The room is big and always clean! They changed the pool furniture, so everything is brand new. The staff from the bar, restaurant and front desk are very friendly and helpful. Specially ,Mari Carmen the manager, Isabel from front desk,Gustavo and Marco!! They are very competent. The location is very good too! Now they are changing for the Aria Hotels!

Overall, the hotel (now no longer the Sonesta but the ARIA) was OK plus. I was there for three nights; the room was large and clean, and the bed comfortable. Also definitely worth mentioning is the attractive bar/restaurant/pool/terrace on the 8th floor, with a wonderful view over the surroundings, particularly striking during sunset. There were a few things, however, that somewhat detracted from my positive experience: (a) When my key card did not open my room door on the second day I was there, and I had to return to the front desk 16 floors down to have it fixed, I did not even get an apology. (b) When eventually I got the door open, and found out that the room has not been cleaned and the bed was still unmade (around 4 pm), the answer from the front desk was an indifferent “OK, we will send someone over”. Once again, no apology. (c) While a capsule-operated coffee machine in the room is certainly a nice touch, I was surprised when the capsule and cup supply and was not replenished when the room was cleaned the next day. (d) In the aforementioned roof terrace, the waiter who recited the beer selection neglected to tell me that the beer I ordered (twice) was not among those deserving the special happy hour discount. On the positive side, however, on the next night I was offered a second mojito on the house, which was greatly appreciated and sort of compensated for the unpleasant experience of the previous evening. Even more appreciated was the fact that when I checked out I was pleasantly surprised to find out that I was not charged for the two controversial beers of point 'd' above.

Sonesta coconut grove (that is seems to be changing to Best Western) is a very nice hotel. Our room had a balcony with bayside view and rooms are very comfortable. Gym is very good and view from the pool area (8th floor) is wonderful. I would stay there again. The only point is that parking is around 30 dollars per day, the public parking just beside the hotel is 12 dollars.

I loved this place, a truly great place with great staff. Clean, great location etc. Several restaurants in the vicinity, beach is close by, bust stop as well. Spacious rooms too. Give you a good feeling of Miami