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Hotel Arya, BW Premier Collection, Miami

2889 McFarlane Road, 33133-6008, Miami, United States - See on a map
Hotel Arya, BW Premier Collection - Hotel Arya View The Hotel Arya, BW Premier Collection is ideally located in the center of Miami. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Bask in the deep blue waters of Biscayne Bay and settle in for the ultimate in relaxation. Just minutes away from bustling Miami Beach, our secluded getaway surrounded by panoramic water views is an ideal destination when it comes to luxurious accommodations. Nestled away in a quiet neighborhood, enjoy a private retreat with a bustling modern art scene, sizzling nightlife, shopping and more. Indulge in refined and relaxed comfort with one of the best bay views among Grove hotels. Dine at our Panorama Restaurant & Sky Lounge, known Latin-American cuisine. Hotel Arya, BW Premier Collection is perfect to gather or getaway. Come stay at one of the most dazzling hotels in Coconut Grove. Nestled in Coconut Grove on the bay and just minutes from downtown Miami’s Business District, the Port of Miami, South Beach, Coral Gables, the University of Miami and the beaches of Key Biscayne. With panoramic views of Biscayne Bay, world-class cuisine, impeccable service and laid-back luxury at every turn, Hotel Arya, BW Premier Collection is a premier destination in the area. Close enough to all the area attractions and activities when you want to experience Miami resorts, yet hidden enough to feel like you can fully retreat and relax in peace. Enjoy the best of both worlds.

BW Premier Collection

Hotel Arya

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1611 guest reviews
NOTE ISSUED
Excellent
812
Very Good
463
Average
184
Poor
92
Terrible
60
REFER TO NOTICE
Business Business
418
Couples Couples
528
Family Family
342
Friends getaway Friends getaway
130
Solo travel Solo travel
83
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Seen better days"

3
LuisDMateos1, Mexico City 22/08/2019

Rooms are a bit worn, the area could be better given that you are in Miami. I stayed due to work, but definitely worth looking into other hotels. In spite of all of this, the stay was calm and rooms spacious, although a bit noisy from adjacent rooms. It is more of a expo/summit/work hotel rather than something to vacation on.

"View, service and location excellent"

5
CTEarthMama, Wilton, Connecticut 15/08/2019

Got a great deal on a room and they upgraded us to have a room with a balcony and a room facing the water (instead of no balcony and facing the city). Terrific view of water and marina. Room was nice. They have stairs in front to get bags up- they do have staff to assist. No ramps- if stairs are an issue. Parking at hotel is valet only but a public lot next door was 1/3 of the cost. Valet staff - knew the area and had excellent recommendations for restaurants. All the staff were excellent. Pool (we didn't use) had an awesome view. They added tip to our bill in the hotel restaurant at breakfast- a practice we don't like. Excellent value for what we paid.

"BEWARE OF FRONT DESK AGENTS!"

2
User 16/07/2019

I was very excited for this hotel. For the price I was paying, I thought everything would run smooth! But Ms. Ashley, the front desk supervisor was VERY rude to my guests and I. I had stated to front desk our first night that our outlets were not working properly or at all in our room. We politely called front desk and they sent up engineering. When engineering arrived, they spent about an hour trying to fix our outlets, making us MISS our dinner reservations. After an hour passed, they stated there was nothing they could do that night and would possibly have to rewire the whole room. They then told us to head down to front desk to see what was possible. When we arrived to front desk, we politely stated our issue and were quickly turned away by Ashley, the front desk supervisor. She suggested we go to the TOP floor and use the bathrooms.. gross.... she continuously shrugged her shoulders and told us “I don't know what to tell you guys.” By then, we were very agitated because she was not offering to move us to a different room! We had many plans that weekend and the outlets were vital to our trip. We then asked for another room and she continuously shouted that there were none available, from the BACK of front desk. We then stated that we missed our dinner reservations and her exact words and I quote were “well good thing this is Miami, there are plenty of things to do.” We asked what would happen if they were not fixed and she did not have a clue what to say! She was going back and fourth with us without offering solutions. We were very angry guests for the rest of the night, having missed our dinner reservations. It is a good thing she was not there for the rest of our stay! But, the bellmen and valet were very nice people, at least. In conclusion, I will not be staying here again due to the lack of empathy from Hotel Aria's front desk staff. Guests come first in a hotel and should NOT be shouted at when there is a problem. The rates were high that weekend because of the event in Miami, making us spend A LOT of money on the hotel. So Ashley, thank you for ruining a great stay in Miami.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Good afternoon Sunnytravler45, We appreciate you taking the time out of your busy day to share your experience with us. First and foremost, we want you to know that your feedback is very important to us. We use reviews such as yours to analyze our operation in order to create an even better Hotel Arya experience. I realize that this must have been a frustrating experience for you, and on behalf of the Hotel Arya team I apologize for not meeting your expectations. After sharing your review with my team and investigating the matter we found that you stayed with us during Ultra which was at the end of March. I wish you would have written this review or brought this to my attention while you were here or even 1 week after so I could have rectified the situation for you as soon as it happened. Regardless we have spoken with our team and reaffirmed our commitment to service excellence. Our wish is for you to take advantage of the full Hotel Arya experience which means providing the finest facilities and customer service in the Grove. I do hope that next time you visit Miami you will give us the opportunity to prove our commitment to service excellence by not only meeting but exceeding your expectations. Warm Regards, Tamara - manager

"Amazing Place Highly recommend"

5
CodyClarkman22, New York City, New York 12/07/2019

Everything was amazing, from the quality of the room and the staff. I hightly recommend this place. The food was azming the locaaction is perfect. The resturant is very delcious. The pool and gym are also very nice aminities. quiet neighborhood, enjoy a private retreat with a bustling modern art scene, sizzling nightlife, shopping and more. Indulge in refined and relaxed comfort with one of the best bay views among Grove hotels

"Vacation"

5
U5065OBdianem, Jacksonville, Florida 10/07/2019

We stayed at this beautiful hotel in the heart of Coconut Grove. The check in process was smooth and the valet was a great add on. The staff were friendly. The pool area was nice and comfortable and drinks were accessible. Our check out process was also smooth. There were so many little restaurants to choose from within walking distance. We would definitely stay here again.

"For a hotel that looks nice"

3
Trip68475886251, New York City, New York 08/07/2019

Very poor environment. Room felt like a regular room when it should feel more like a get away. The floor was very sticky not enough details on the room. Tv service sucks tv kept on turning off by itself.

"Seriously good hotel"

4
Coroona, Adelaide, Australia 07/07/2019

Booked ahead through a booking site whilst on route/ tour. The hotel overlooks the water. It's modern and the rooms are spacious and clean. We were on the 19th floor with a balcony. The staff are fantastic Great outdoor pool on the 8th floor with sensational views out to sea and yacht clubs and boats in front. Basic restaurant attached to pool area. The hotel is close to a really good shopping areas and heaps of sensational restaurants. Reasonable pricing Car parking Highly recommended

"Great view from the roof top hotel pool"

4
nuts7hawk, Dallas, Texas 07/07/2019

Great staff, especially Leo at pool side. Beautiful view of the marina from the pool. Cute little neighborhood with lots of fun shops and restaurants. Nicely decorated rooms with full kitchens. I only wish the parking next door were free. A little confusing that this hotel is supposed to be a Best Western... no signage to that effect.

"Excellent Hotel! Amazing Staff!"

5
AJKMissionViejo_CA, Mission Viejo, CA 25/06/2019

Centrally located in a charming marina district and walking's distance from numerous restaurants, shops, and entertainment, Hotel Aria exceeded all expectations. The rooms are spacious, impeccably clean, and very comfortable. The staff is friendly, attentive, and accommodating. A special thank you to Isabel Guerra, Ashley Roblejo, and Natalie Brizuela for their outstanding customer service. You definitely left me with a lasting impression and secured my future reservations in Miami.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear AJKMissionViejo_CA, Thank you for this amazing review! We appreciate you taking the time out of your busy day to tell the world about your Hotel Arya experience. We can't wait to have you back soon. All the best, Tamara - manager

"Hotel Not Sure What it wants to be?"

3
Chris M, Naperville, Illinois 23/06/2019

We booked this hotel when it originally a Sonesta. It is a hotel and condo/apartment building. The sign out front says "Aria", but signs in the elevator say "Arya". It is very difficult to see from the road. Uber, Lyft and limo driver needed my assistance to locate the driveway. Lobby was very nice and smelled great. However, the front desk was a bit messy and not really matching the lobby. The rooms were average at best. Not that clean and the bathroom and amenities were really lacking. We were there only two nights before a cruise. It was fine for that. There was limited storage, TV was not new, and the overall impression of the room was mixed. Very odd mix of art on the walls. Housekeeping seemed a bit short when asking for towels or other requests. Only food after hours was a "snack" rack in the lobby that had really expensive and small bags of chips. Just should put it in a mini-bar if it that expensive and small. Pool was very nice and staff was really great. Helping get chairs and towels. Not the greatest location in Miami. Nothing really in walking distance except the nice harbor and a park. Will not be returning.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Chris M, Thank you being our guest. We are in the process of transitioning our name to Hotel Arya. It's new, its's fresh and it's very Miami. We are also preparing for renovating our rooms. At the end of our transition Hotel Arya will be the best spot in the Grove. We think you might have missed all of the restaurants and shops that are walking distance from the hotel. Starbucks, the Gap, Cinepolis, Oasis Lounge, Bellini restaurant, Juicense, Tigertail and Mary and Morning Glory to name a few. We truly are centrally located with dare I say it... the best view in the Grove. We do hope that after our renovation is complete you will give us the opportunity to not only meet but exceed your expectations. Regards, Tamara - manager

"Acceptable space"

3
nishantkamboj23, New Delhi, India 18/06/2019

A fine and average place according to me to take shelter for a trip. Although not much impressive according to their price but its not that much bad. There are sea facing rooms available from which a lil bit view seen

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear nishantkamboj23, Thank you for being our guest. Were you able to experience our roof top gym, pool, or restaurant with Panoramic views of the Bay and the Grove? If you didn't, you really missed out on the entire Hotel Arya experience. Hotel Arya is centrally located so that you are in short walking distance to the best dining and shopping in the grove. We do hope that next time you visit the Magic City you will give us the opportunity to show you the full Hotel Arya experience. Regards, Tamara - manager

"Great Hotel!"

5
User 16/06/2019

I never heard of this hotel until one week before booking. I was just trying to get away with my wife. I was surprised at how well the hotel looked from the beginning when I saw it. The inside is great, and the Rooms are very nice. Beds are very comfortable, along with pillows. I had a room with a balcony which was great to walk out on, and look at the Miami Scenery. I Highly Recommend this Hotel!

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Go28920761787, Thank you for being our guest. It sounds like you were able to take advantage of the Hotel Arya experience. Come visit us again soon. The best view in the Grove will be waiting for you. All the best, Tamara - manager

"Quick Stay"

5
Pioneer38323352113, Gainesville, Florida 10/06/2019

Helping our older parents in Miami and this was the perfect night stay. We slept well, had the pool or fitness to use, restaurant facilities on the premises, etc. The room was comfortable, updated, odor-free and very clean. We hope to return again.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Pioneer38323352113, Thank you for being our guest. We can't wait to have you back soon. All the best, Tamara - manager

"Unbelievable rate for an exceptional hotel experience!"

5
User 01/06/2019

We stayed at the hotel because the location worked for us and the rate was unbelievable. Our room was very clean, well appointed and the bed and pillows were the most comfortable of any hotel we can remember in recent years. A great staff and a 8th floor open pool with a breathtaking view of the park and marina. Nestled in The Grove across from Peacock Park, this hotel is a 10!

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Deestemle0117, Thank you for this fantastic feedback. Our view and rooms are second to none in the Grove. We are so pleased that you were able to enjoy the complete Hotel Arya experience. Please come visit us again soon. Regards, Tamara

"Hotel Aria Coconut Grove"

5
Departure18552272194, Grand Cayman 28/05/2019

We have been staying at this hotel for years (when it was called the Sonesta) because we love the location, the view from the balcony and the staff is great. There are lots of great restaurants within walking distance and even more a short Uber away. Shopping isn't far away at all either with a great assortment of stores to choose from

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Departure18552272194, Thank you for this fantastic review! We really appreciate you taking the time out of your busy day to share your Hotel Arya experience. We look forward to taking care of you every time you visit the magic city. All the best, Tamara

"Room I reserved over a month ago wasn't available when I showed up"

1
User 28/05/2019

I paid for a room with two queen beds and when I arrived they said they didn't have that room available. The lady at the front desk said my view would make up for it. My view turned out to be a busy, noisy street They put me in a room with a bed and pull out couch which my mom had to sleep on. I was part of a bridal party that was staying there with the Bride. There was a dead cockroach in our room upon arrival. No trash can, just a trash bin lid sitting on the ground. Stains all over the carpet. In the Brides room, the trash had never been taken out and the couch cushions did not properly fit the couch because they were totally different cushions. The front desk attendant who explained that they didn't have the hotel I had paid extra for. I don't understand how this is possible. I paid for a room with two beds and you do not have it? I was part of a bridal party that had to get ready for a wedding and they knew this because we were under the block they had reserved for us. Ashley tried to “accommodate” us by saying we could check our late and we would have a nice view. I had to check out by 11:30 am anyway so that wasn't helpful and the view was of a busy street.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Relax10669919181, I know this must have been a frustrating experience for you, and behalf of the management and staff of Hotel Arya I sincerely apologize for not meeting your expectations. I do wish that you would have brought these concerns to our attention while you were here so that we could have addressed them immediately. We care deeply about our guests and their stay and want you to feel like you are staying in your home away from home. If you find yourself in Miami in the near future please reach out to me directly and I will take care of every aspect of your stay. You have the Hotel Arya personal promise and commitment to not only meet but exceed your expectations. Regards, Tamara J - manager

"Top notch"

5
User 13/05/2019

I visited this hotel last week with my son. It's a beautiful property in a great location. The view of the bay and parks were delightful! So serene and peaceful. The pool was awesome! The gentlemen who handed out towels were very kind. Hotel is within walking distance of many stores and restaurants. Great walking trails in parks and marina. The free trolley was a good addition. The hotel staff was friendly and helpful. The restaurant offered delicious options (a tad pricey). Just a couple things: There was an espresso machine in room, I would've preferred a coffee maker. When my charger didn't work, I asked front desk staff to borrow one and girl informed me that they sold them. Yikes. This was a great property and I'd stay there again.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Scenic816279, Thank you for this wonderful 5 star review. We appreciate you sharing your experience with future travelers so they too can enjoy the Hotel Arya experience. I am so pleased that you were able to enjoy our Panorama restaurant with its spectacular views. I do hope that next time you find yourself in the Magic City you will stay with us once again. Warm Regards, Tamara J. - manager

"Exceeded my expectations!"

5
User 30/04/2019

I don't normally write reviews but I felt compelled to share my experience with everyone who is looking for insight on hotel Aria. From the moment I arrived late Sunday night, I was warmly greeted by Eduardo. He welcomed me as though I was a resident and ensured I had everything I needed to enjoy my stay here with them as I had checked in for 1 month. The next day I was greeted by the rest of the front staff who went over and beyond for myself as well as my little dog. I've never felt more welcomed and cared for as I did at the Aria. The room was perfect, clean, great size and an amazing balcony with an even better view of the Grove. The pool was relaxing and Miguel and Leo always made sure I had a chair with shade and fresh towels. They also offer full drink and food service at the pool along with complementary water. The restaurant is incredible! The food was always prepared to my liking and the staff was extremely helpful when I needed a few items for my dog. Lastly, the location is perfect! You are within walking distance to everything! From other bars/restaurants, banks, Starbucks and other amazing coffee shops, clothing stores, Peacock park, CVS, movie theatre etc.. you really don't need a car to get around and an Uber ride is only 15-20 min from Miami airport and 20-30 min to South Beach. What I love about Coconut Grove compared to South Beach is that you're still close if you want the action and nightlife, but if you want to relax, have amazing food and not be surrounded by the hustle and bustle, then Coconut Grove is the place for you! If you have any questions, feel free to reach out to me.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear jenniferbM805ID, Tank you for this amazing and in depth 5 star review. Our goal is to create a home away from home for our valued guests like you and I see we hit the nail on the head. We can't wait to have you back soon. All the best, Tamara J - manager

"Beautiful Venue"

5
User 29/04/2019

This hotel, is the perfect location for a fun family vacation to Miami. In walking distance to many restaurants & attractions. The beautiful Miami bY gives great views & just minutes away from Miami Beach. Highly recommended will stay at this hotel again.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Daydream29171423524, Thank you for this amazing 5 star review. We really appreciate you taking the time out of your busy day to spread the word about Hotel Arya. We hope you visit us again soon. All the best, Tamara J - manager

"Great hotel"

5
ccuk310, Greater London, United Kingdom 21/04/2019

Lovely place to stay in fantastic location and what makes it are the staff. They are all amazing, and so welcoming, professional and helpful. And special thanks to all the reception staff, porters and pool attendants. Thank you for helping to make my trip so enjoyable. Caroline

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Caroline, Thank you for this wonderful 5 star review. We are so pleased that our staff was able to create a home away from home for you. We hope that you will stay with us every time you find yourself in the Magic City. All the best, Tamara J - manager

".Credit card information stolen"

1
Douglas G, Orlando, Florida 17/04/2019

While the hotel is nice, I stayed at this hotel in March 2019. When I checked in, I used my American Express card as payment. Less than 4 hours later, my credit card information was being used to purchase items on line by someone who had stolen my information. Fortunately, Amex stopped the activity. However, my card had to be cancelled. When I advised the manager of this the next morning, she really did not seem very concerned and said that there was no way the staff could have access to the number since the computer encoded it. i pointed out that i had to hand my card to the staff so they did have access to it. in any event, since my Amex had been cancelled, i had to use a Master Card that i rarely ever use and paying Hotel Arya was the last time that i used it. Today, i have been alerted that this card number has been used to purchase items by someone who has again stolen my information. I do not know if someone at the hotel gained access to my information or if the hotels computer information was hacked, but I will be hesitant to go back there. if you go, be careful to watch for credit card information theft.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Douglas G, Thank you for taking the time out of your busy schedule to notify us of this situation. We would like the opportunity to speak with you personally. We will send you a private message with contact information. We hope to hear from you soon. Regards, Tamara J - manager

"Service, view, kitchen: fabulous"

5
Louise B, Eugene, Oregon, United States 11/04/2019

The Hotel Arya (also spelled Aria?) provided a room, at $141 per night (plus taxes), on the top floor (21, penthouse above), with a balcony, and with a full kitchen! Really! EVERY request we made, they bent over backwards to fulfill. I would stay again in a heartbeat. Great neighborhood, too. Park across McFarlane is exceptional. We stayed here on business, and then for pleasure.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Louise B, WOW! Thank you for this fantastic 5 Star Review. We are so pleased that you enjoyed your stay at Hotel Arya and hope that you will stay with us each and every time you find yourself in Miami. All the best, Tamara J - manager

"3-star condo in the guise of a 4-star hotel"

3
mki112255, Los Angeles, California 03/04/2019

All the hotel rooms are actually privately owned. The owners have the option to rent through hotel management or they can go their own route with Airbnb, etc. This is to say that even booking through the hotel means every room will be decorated, designed, and cared for differently. I guess we got the uncared-for hotel unit? It was fine, but it was not worth the price we paid - over $800 for 3 nights. Really way overpriced. Pros: good walking to Coconut Grove shops, parks, and restaurants. Patio with small balcony. Excellent 8th floor pool/bar/patio with delicious afternoon winds. Cons: Front desk staff were distanced and impolite. Valet was $35/day and there were no other parking options. Elevators were all broken at some point during our stay and we actually rode with a bride going to her wedding (all dressed up and nervous) in dirty service elevator. Hallway doors like like prison cell doors. The thing is that I would go back just for the 8th floor patio/bar/pool, but the cost of staying in the basic room with all the other inconveniences just wasn't worth the price.

FellowTraveler814536, Manager at Hotel Arya, responded to this review
Dear mki112255, Thank you for taking the time out of your busy day to provide us with this priceless feedback. While we appreciate your feedback some of your observations are not correct. Every unit in the hotel is decorated the same. Same furniture, same fixtures, and same equipment. The only item that really varies is the artwork. The going rate for valet parking in Miami is $42 per night. Our $35 per day valet parking is the best deal you will find in Miami. We have had issues with our elevator, but I am happy to report that all of our elevators are up and running smoothly. I am also very excited to share that our rooms are receiving a much anticipated renovation in the near future. I hope that you will visit us after our renovation to experience the new and improved Hotel Aria. Regards, Tamara J - manager

"Everything is perfect"

5
yoonyeongs, Seoul, South Korea 03/04/2019

This hotel is located just near the seaside in coconut grove. We can jog along the sea every morning, with beautiful green parks. Hotel staffs are really kind and friendly, helping us to enjoy holidays in Miami. There are some points to take the trolleys for metrorail station of coconut grove or brickell, not so far from downtown by car, especially Ultra Miami place this year; virginia key. I recommend to stay here to relax yourself a little away from complicated city places.

FellowTraveler814536, Manager at Hotel Arya, responded to this review
Dear yoonyeongs, Thank you for this amazing 5 Star review. We are so pleased that you enjoyed your stay at Hotel Aria, and hope that you will visit us again soon. All the best, Tamara J. - manager

"Great place to stay"

5
User 01/04/2019

I stayed at Hotel Arya for just one night before my cruise. When I went to check in they upgraded me to a balcony room. The room is kind of narrow but super nice! I normally don't sleep well in hotels but not this time, the bed was super comfortable! I had dinner at the restaurant, the staff were super nice and the food was really good! Also the view was amazing! I'd definitely stay here again.

FellowTraveler814536, Manager at Hotel Arya, responded to this review
Dear HOLLYF1283, WOW! What a fantastic 5 star review. We appreciate you leaving such amazing feedback about our amenities and service. Our goal is to help you create memories that will last a lifetime and experiences you will talk about for years to come. We can't wait to have you back soon. All the best, Tamara J - manager

"Location is its best asset"

3
tropicalia, Sanibel Island, Florida 24/03/2019

The hotel Aria has a fantastic location. Half a block from the bay and half a block from the shops and restaurants in Coconut Grove. Others have already mentioned the six steps to enter the hotel. The poor bellboys or guests that have to schlep bags up those stairs! The lobby and common areas are sleek and modern, but the rooms don't match them. I read that they plan to redo them. The pool ara has a beautiful view. Valet service was always prompt. ARIA has a BIG elevator problem. Number three (out of three) seems to be permanently out although front desk denies it. We rode the service elevator more than once. Usually quite a wait. This morning we were squashed in, the elevator stopped at every floor and guests were waiting–and left behind, as they couldn't get on. Also the stainless steel siding in them is always dirty, full of smudges. Room service minimum $25.00??? Forget about having just a club sandwich and the prices are steep. No continental breakfast available. Starbucks half a block away though. I found out the Aria is a condominium and owners rent out the rooms. Some have kitchens. Ours didn't and was smallish but large bathroom. So it's not quite a hotel nor quite a condo.

FellowTraveler814536, Manager at Hotel Arya, responded to this review
Dear tropicalia, Thank you for being our guest. We appreciate you taking the time out of your busy day to leave a detailed review. Your feedback is so important to us because it gives us the opportunity to review our operation and find ways to improve where necessary. In Miami location is everything and we are so glad that you were able to appreciate our central location. We also have the best view in the Grove which all of our valued guests rave about. Our elevator number three is down. We expect it to be up and running again in the next two weeks. We will continue to leave our service elevator open for use until we have our 3 guest elevators up and running again. You are correct about our room renovation. June 1st we start the room renovation and we are so excited to update our rooms and give them the same modern feel that our lobby has. Again thank you for your feedback and we hope that you visit us after the renovation to experience the refreshed Hotel Arya! Regards, Tamara J - manager

"Beautiful vacation spot with awesome pool & views"

5
Dave41707, Newton, Massachusetts 21/03/2019

This hotel has a great location in hip, fun Coconut Grove, a 3-minute walk from a cute neighborhood of hip shops (organic smoothies, independent book store, healthy & yummy restaurants). The hotel has a beautiful open lobby, great service and a fantastic rooftop pool with spectacular views of Biscayne Bay, plus a large penthouse level fitness room with excellent machines and amazing views. Plus rooms have balconies, most with great views. Highly recommend for kids and grownups of all ages.

FellowTraveler814536, Manager at Hotel Arya, responded to this review
Dear Dave41707, Thank you for this fantastic 5 star review. We are so pleased that you enjoyed your stay and our amenities. Our rooftop pool was rated # 1 in Miami and that wonderful view of Biscayne Bay is one of the main reasons why. Please come visit us again soon. All the best, Tamara J. - manager

"Friendly Staff, pretty clean, great rates"

4
User 19/03/2019

During our business trip to Coconut Grove we stayed at Aria and were very pleased with the room, we had a marina/park/pool view. Very pleased with our overall stay. Staff is very nice, super convenient location, walkable to everything.. Plenty of parking options beside the hotel at better rates..

FellowTraveler814536, Manager at Hotel Arya, responded to this review
Dear EAS2019, Thank you for your feedback. We appreciate you taking the time out of your busy schedule to review Hotel Aria. We are so pleased that you enjoyed your stay and we hope that you will choose us for all your future trips to the Magic City. All the best, Tamara J. - manager

"Had an enjoyable short visit here... loved the pool area...."

5
GinnyNM, Chesapeake, Virginia 16/03/2019

We stumbled onto this hotel and were thrilled with the excellent location.... we enjoyed walking to dinner and then to breakfast the next morning in Coconut Grove.... the pool area was amazing....Front desk area was just slightly confusing....

FellowTraveler814536, Manager at Hotel Arya, responded to this review
Dear GinnyNM, Thank you for the fantastic 5 star review. Our location is second to none and we are so glad you were able to enjoy it. Please come visit us again soon. Regards, Tamara J. - manager

"Great location & vibe"

4
INTESA81, Dublin, Ireland 15/03/2019

This place just has everything you need, ok it does not have the newest fittings/furniture but if you can get over that you will be content... a nice smart TV, a fully functional kitchen makes it feel a bit more like home + the gorgeous view from the pool.

FellowTraveler814536, Manager at Hotel Arya, responded to this review
Dear INTESA81, Thank you for this fantastic review. We are so pleased that you enjoyed your stay and hope that you will visit us again soon. All the best, Tamara J. - manager

"Not Impressed"

3
BigSkyTripper, Montana 14/03/2019

We stayed there for over a week on a recent vacation and we were totally over it by the time we left. The pool was like a dirty warm bath... only one time did I see it clean over a 9-10 day stay. The elevators were often out of service. The wifi went down and as of the day we left was still down on day 4. Access in and out of the hotel was often a traffic jam. It was very noisy outside... the noise from the traffic and the daily gardeners in the parks wafted up to the high rise rooms making the balcony undesirable after awhile. Fortunately the sliding doors are very heavy and keep the noise out of the rooms when closed. On the upside the view is great. The water pressure is outstanding. The free parking is fantastic as parking is very limited in the area. The staff was kind and attentive. Easy stroll to many restaurants.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
DearBigSkyTripper, Based on your review I can see that you stayed in one of our private units and not with the hotel. Nevertheless, your feedback is still very important to us because it gives us the opportunity to take a look at our operation and identify areas for improvement. Our pool is a heated a pool which is cleaned 4 times per week. Typically in the early morning hours before the sun rises. This ensures guests aren't disturbed. So, if you stayed 10 nights then the pool was cleaned 8 of those nights. One of our elevators is down, but we have opened up our service elevator to ease the traffic. Since you were staying in a private unit you should have reported the internet issue to the owner of the unit and they would have taken care of it for you. All in all, I'm glad that you enjoyed the view and other great amenities of our building. Best, Tamara J. - manager

"Schizophrenic!"

3
arabellap_12, New York City, New York 12/03/2019

I don't know what to make of this hotel. The lobby feels like a boutique hotel, and the staff at the front desk were great. The pool area is beautiful, with very friendly towel service and infused water. The food in the restaurant is expensive (and average in terms of quality) Everything else feels like a budget hotel! - The rooms feel outdated and basic. No full-length mirror, which is pretty unbelievable, plus the lighting in the bathroom was horrible so good luck putting on makeup. - For ice, you have to go to the single ice machine on another floor - Very limited room service menu - As others have mentioned, multiple steps up to front entry of hotel, and no-one to help with bags Also some service issues: - bedside alarm went off at 5 am my first night. Maid clearly had not been instructed to check for this. - I ordered room service for breakfast using the door hanger. I got a call that morning asking to confirm something about my order, which was fair enough, but the woman's tone was really aggressive. She then delivered breakfast, but missed something from my order, which she then argued I hadn't put on my form. (I know I had). She also missed something I'd specifically asked about when we spoke on the phone that morning. Throughout her tone was very unpleasant. Finally, as a tea drinker, I felt very discriminated against! - no teabags in the rooms - no option to select tea with breakfast on the room service door hanger - I asked for English Breakfast tea with breakfast, and got told "we only have black or green". (As it turned out, the black was English Breakfast, but again not the response I would have expected from a hotel that makes a big fuss about its restaurant) The whole experience was very confusing.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear arabellap_12, First and foremost, thank you for your feedback. Reviews help us to analyze our operation and work towards improving our guests experience. We are so pleased that you enjoyed our iconic roof top pool, renovated lobby and front desk staff. We pride ourselves on providing the finest service and facilities to all of our valued guests. Good news! We will be refreshing our rooms soon. New furniture, new art and new vibe. I do hope that next time you are in the magic city you have the opportunity to experience the new and improved Hotel Aria. Regards, Tamara J. - manager

"Great Location!"

5
chip356, Grand Rapids, Michigan 01/03/2019

Stayed here for 3 days on business. Nice location near good restaurants and waterfront. Pool is located on 8th floor, which is nice as there is a beautiful view of the ocean from the deck. Restaurant is small and nothing special, but food was good.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear chip356, Thank you for being our guest. We are so pleased that you enjoyed yourself and hope that you will choose Hotel Aria every time you visit the Magic City. All the best, Tamara J. - manager

"Very Nice! Nothing to complain about."

5
My_Name_is_Michael, Roanoke, Virginia 20/02/2019

I stayed for three nights and it was very nice! Great location, clean, nice view of the western part of the city from my little balcony, awesome weight room, and helpful and courteous staff. Really...nothing to complain about at all. I will definitely have Hotel Aria on my short list of places to stay next time I'm in Miami! Thanks for the great stay!

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear My_Name_is_Michael, Awesome username! We are so pleased that you enjoyed your stay at Hotel Aria. As a gym enthusiast I agree 100%. It's rare to find such a great hotel gym. We can't wait to have you back next time you are in the Magic City. All the best, Tamara J - manager

"Unaccomodating, Befitting of Best Western MOTEL Stereotypes"

1
User 13/02/2019

This hotel is the most unaccommodating hotel I have ever stayed at. Hotel entry with a motel environment. They monetize everything. No water bottle -- not a single bottle! They will charge you $3 per bottle from their little store in the corner of the bldg. There were no greeters or valet at the entry of the hotel, mind you this hotel has seven steps up, and people with lots of luggage of people literally having to lug their stuff up the stairs. When I asked the front desk person -- some snooty wannabe -- she snapped back saying, "they're on break, but you can leave it outside if you want." That response is stupid at best since the luggage will be sitting out by a main road, and it was rainy. No offer of assistance whatsoever. The front desk staff needs to all be fired or retrained. I am getting upset reliving my experience as I write this review. Ruined my entire experience. Disgusting motel.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Excursion611228, First, we want you to know that your review is very important to us. Your feedback gives us the opportunity to look at our operation and identify areas for improvement. Second, we know your check in experience must have been frustrating, and we apologize for that inconvenience. We pride ourselves on creating a home away from home for our valued guests, and we strive each and every day to exceed your expectations. We hope that in spite of your check in experience that you enjoyed the beautiful bay views, wonderful city sky line, roof top pool, and Panorama restaurant. If you find yourself in Miami in the future please give us the opportunity to take care of every aspect of your stay and prove our commitment to service excellence. We promise to not only meet but exceed your expectations. Regards, Tamara J. - manager

"Too many things went wrong, especially for a not cheap hotel"

1
Happytravel319, San Francisco, California 12/02/2019

This hotel has some of the most strange issues I've ever encountered in hotels, and way too many of them for one stay. 1) It's quite old and beat up. Carpet is very stained and dirty. Table lamp didn't lit up. Furniture was outdated. Shower curtain didn't cover all bath and let some water out. A closet door didn't close because its hinge was torn off. 2) When I was in my room, I was sneezing and blowing my nose almost non-stop. When I left the hotel, these issues stopped. Returned – started again. I had 6 nights to check this – worked like a clock. They probably either use some allergenic substances for cleaning or it's this old stained dusty carpet or other old dusty pieces of décor that caused this allergy. I've never experienced this before in any other hotels, and I stay a lot in them. I had to sleep with a pile of napkins on the night table. Very unpleasant! 3) On the forth night alarm clock that I never set up has rung at 6 am! It wasn't clear how to turn off this alarm so I simply unplugged it. I suspect that housekeeper touched this alarm and didn't check if this changed something in the alarm. 4) Happy that alarm clock is unplugged, I went to sleep being sure that nothing would disturb me this night. Naive! At 5:30 am telephone alarm has rung!!! I've never requested it!!! Upon waking up I heard loud noise that sounded like packing up in the room above me. I guess, receptionists probably set alarm up in a wrong room. I must mention that I have trouble falling asleep again if I'm awaken at night. That night I went to bed late -at about 2 am and was awaken at 5:30 am by this strange phone alarm. I didn't manage to fall asleep anymore and walked like a zombie all the next day. When I approached receptionists with the question about strange alarm clock and phone alarm, they were polite but said that they had no idea how these alarms were set up. Very strange! 5) I never charge anything to my room when I stay in hotels, but always double-check with front desk upon check-out if nothing was charged to me by mistake. Receptionist in HotelAria confirmed that my account was all paid and nothing was charged during my stay. Then I'm coming back home, checking my credit card statement and seeing and additional charge of $133.99 on my card from HotelAria. I called the hotel and chose “Front desk” option on their answering machine. The option didn't work. The system returned me to options a second after it redirected me to Front desk. I had to choose “Catering” option and ask them to redirect me to Front desk. They said they were switching me to Front desk, and at this moment the system hung up on me altogether. Funnily, when I called them, the answering machine sweetly told me “Let us show you why our hotel is one of the best in the area...” And right after even their phone system didn't work :) After a few attempts, I finally reached their front desk. They said they don't see any charges on my account and they have no idea why my card was charged!!! Just like with that phone alarm – it rang but they have no idea why… Then they said to wait a few days to make sure that this charge changes status from Pending to Complete on my credit card and call again. I waited and called. Again unable to reach front desk, I chose some other option. A woman answered and said I had to write to their accountant and gave me accountant's email address. When I tried to spell that address to make sure I got it right, the woman got a bit impatient with me. I wrote to this email address. A few days later it still wasn't answered. I called again and reached front desk. They repeated the story that they don't see anything on my account and I have to wait longer. I answered that this charge is already a complete purchase of my credit card. Then they decided to search somewhere else in their system, found some mistake charge and said they'd reimburse it. If they looked attentively in their system first time I called, I wouldn't have to call some many times and write letters. A couple of days later the charge was reimbursed and a few days later I finally received an answer from their accountant which was already useless. It simply repeated that my mistake charge was reimbursed. In this hotel so many things happen “on their own” that this hotels seems “haunted”. Alarm clock and phone alarm get set up and nobody knows how. Credit card gets charged without any charges being present on my account. It's in addition to me sneezing non-stop while in my room. Despite this hotel being in quite a nice area of Miami, it doesn't make an impression of something high-end and worth paying a premium price for. It rather makes and impression of a beat up and strangely managed hotel with way too many things going wrong that I've never seen in other hotels. Next time I'll be in Miami I won't even consider this hotel. Already enough troubles!!!

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Happytravel319, We know this must have been a frustrating experience for you. We apologize for not meeting your expectations. It is extremely shocking to see your review as we would have appreciated the opportunity to rectify each item you mentioned while you were here. It is very important to us that you are well taken care of and your expectations are not only met, but exceeded. We take your feedback very seriously and would like the opportunity to speak with you over the phone or via email about your experience so that our management team can ensure that every guests expectations are exceeded. In light of your concerns I do hope that next time you are in Miami you will reach out to us directly so that we can take care of every aspect of your stay and prove our commitment to service excellence. Regards, Tamara J. - manager

"Nice hotel in Coconut Grove that doesn't yet live up to Premium branding, although it has potential"

4
arvinchin, new york 12/02/2019

This was a very nice hotel in Coconut Grove which Best Western has converted from Sonesta brand to one of their Premium brands. BW seems to be upgrading their chain to BW plus in an effort to improve appearance- from my experience, it seems to be successful. Actually seems like a European hotel in style and appearance. It has a nice in hotel restaurant that can compete with the local restaurants for convenience, if not ambiance. Views are good, bay seems better than City view. Pool seems nice, although we didn't use it. Had laundry in room that was broken and filled with water. The management sent someone to look at it, but no effort to repair or change room. Could have been a worthwhile convenience but i felt like a stepchild! Same could be said about their 2 computers which failed to have internet service on second day. Had to personally call and then report the malfunction. The management seemed less than interested in fixing it since they had a contract externally to repair it and they weren't coming until after the day we were checking out! The front desk was polite, but having these two malfunctions made it a little inconvenient, especially if this is a premium hotel. If it isn't,then am willing to overlook it! Valet parking is expensive($30/day) so we used overnight self parking for $12/day. Beware of late night meter enforcement!

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear arvinchin, Thank you for your feedback. We appreciate you taking the time out of your busy schedule to write a lovely review about Hotel Aria. We are still in the process of transitioning the hotel, and we are excited for all the changes that have happened and the changes that are coming soon. We promise that next time you visit we will not only meet your expectations for a Premium hotel, but exceed them. Please come visit us again soon. All the best, Tamara J. - manager

"Pretty good choice in Coconut Grove"

4
Reedyreedles, Thelwall, United Kingdom 12/02/2019

I've stayed in most of the hotels in The Grove and this has been the best, time-after-time. I travel there a lot for business and the staff are really nice. There are multiple room types and they do have some where the doors are immediately adjacent to each other around the ends of the hotel. It's a bit of a strange setup and because the doors are so close, you can hear the neighbouring room. Pool and gym are really nice.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Reedyreedles, Thank you for your fantastic feedback. We love taking care of our valued guests like you and creating a home away from home day in and day out. Please come visit us again soon. All the best, Tamara J. - manager

"Noisy"

2
ladyjaneOrlando, Orlando, Florida 12/02/2019

Description says' nestled away in a quiet neighborhood ‘, don't believe it! By day yes, at night it's a totally different story! Place across street has Loud music past midnight. When asked when music ends, night clerk tells you it's not their music and eventually confesses it's between 1-2a before it stops. Day clerk claims a 11 a noise curfew. And it's just lovely that after you fall asleep at 2a the alarm clock goes off at 5a because their staff doesn't check on such things! I have stayed in hotels over bars and knowing it will keep their guests up at night, ear plugs, not attitude is provided! Wouldn't go back, and it's a shame as place has awesome potential

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear ladyjaneOrlando, Thank you for your review. Please know that your feedback is very important to us because it gives us the opportunity to review our operation and identify opportunities for improvement. While we cannot hold our neighbors accountable for the 11 am curfew we think that providing ear plugs is a fantastic idea! Thank you for bringing this to our attention. Without your review we would not have had this opportunity to improve the quality of our service. We sure hope that you enjoyed the bay views, lighted city skyline views at night, rooftop pool, and central location next to the best shopping and dining in the Grove. If you happen to find yourself in Miami in the future I do hope that you give us the opportunity to prove our commitment to service excellence. We promise to not only meet, but exceed your expectations. Regards, Tamara J - manager

"We selected Hotel Aria for its excellent location, amenities and beautiful ocean view."

5
User 06/02/2019

From the start of our arrival at the Hotel Aria, we were met by the Front Desk Supervisor Ashley who frankly came dangerously close to perfection. She was professional, pleasant, competent and helpful. The machine which prepares the door keys was momentarily "on the blink," but when it was up and running, Ashley hand delivered the keys to us even though we were willing to go to the front desk to pick them up. She also advised us on places to eat and patiently and pleasantly answered every question that we asked. She gave us (and every person who approached her) VIP treatment/service. Our stay was wonderful, and she was a large part of the "wonderful" we enjoyed. ~Very Happy Campers 2/2019

"Amazing Views"

5
User 22/01/2019

We chose Hotel Aria for it's great central location and neighborhood walk-ability. Several nice restaurants, bars and coffee shops within easy walking distance. For those that like to run or walk for exercise their is a great path right by the bay. The best thing about the hotel are the great views in any direction - Biscayne Bay, Coral Gables, Miami. I am giving them five stars even though there was a problem with the room we booked which was not available when we checked in. The most important thing is how the facility responds when this occurs. The people at the front desk and the manager did their best to make it right - which was very appreciated.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Jorge E, Thank you for your amazing review. We appreciate that you took the time out of your busy schedule to recognize our commitment to service excellence with this fantastic 5 star review. We hope you consider Hotel Aria to be your home away from home. Please come visit us again soon. All the best, Tamara J. - Residence manager

"A Bargain Surprise"

5
User 18/01/2019

I wanted a Room that was modestly priced within walking distance to a variety of things. I am a runner and the park within a few blocks was a great place for a quick run. The restaurants close by were nice.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Curious19468609975, Thank you for the wonderful feedback. One of the best features of Hotel Aria is the location. We are in the center of everything. Shopping, dining, entertainment, Yoga in the park! We are so glad that you enjoyed your stay, and we hope to have you back soon. All the best, Tamara - Manager

"aria Hotel Miami, Good price, not so good service at front desk/ reception"

3
User 17/01/2019

Sounds like they are old fashion style Hotel Boutique, so they are fancy it self, not worry to have a good relationship with the consumer.Not worry to fulfill answers about the region, and so many other question not answered, they really don't worry with you!very good localization, fare price, nice view from the restaurant.services is under the expectation.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Roving28617552349, I am truly shocked by your review. We pride ourselves on not only being a 4 star hotel, but also providing 4 star service. This is the reason we have a concierge who is dedicated to providing recommendations and booking reservations for restaurants, tours, and all sorts of entertainment. We truly care about your experience throughout your stay, and strive to ensure that you have good memories that will last a lifetime. If you find yourself in Sunny South Florida again I do hope that you will reach out to me personally so I can take care of every aspect of your stay and prove to you our commitment to service excellence. All the best, Tamara - manager

"Location Location Location"

5
MartyO_13, Holland, Michigan USA 15/01/2019

Great location and great views. Close to the water, parks, restaurants and walking/running paths. Convenient parking. We stayed in the two story PH #8. Full wrap around balcony. Staff very help in making recommendations and guiding you to your desired location. We will be back!

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear MartyO_13, Thank you for your wonderful review. We are so glad that you enjoyed your stay. Please come visit us again soon. All the best, Tamara - manager

"Charged for lunch that I didnt order"

1
User 07/01/2019

I was charged to my room 120 dollars for food I didnt order and the staff did not make it urgent to fix the mistake I got stuck in orlando woth no money because my card got overdrawn and I was out of gas

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Resort20637771245, Thank you for your feedback. I understand how frustrating this situation must be for you and I apologize for the inconvenience. I consider this matter to be of the utmost importance and want to help you resolve it right away. I am going to send you a private message in order to request further information so I can research the charge and act accordingly. Regards, Tamara J - Residence manager

"Great spot for a meal with a view"

5
User 05/01/2019

Great outdoor restaurant with stellar view! Stayed here a few time when it was a Sonesta. The new look and feel is great as far as the restaurant goes. We are local and love a good meal with a view minus the crowds and this is just the spot. Went for sunset and enjoyed a nice meal and drinks! Highly recommend the burrata salad and my husband loved the burger and Parmesan fries.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Lovestheview, Thank you for reviewing the new and improved Panorama restaurant. We are striving to maintain our rating as Miami's # 1 Rooftop Restaurant. We look forward to your next visit. All the best, Tamara J. - manager

"UGH... Fix the Elevator!"

3
TexasTram, Texas 29/12/2018

This was a sonesta property that was taken over by best western hotel aria. Here are the negatives: 1) restaurant Panorama not as good as before (atmosphere and food) 2) 21 story hotel has been using only two elevators since we have been here (arrived 6 days ago) Here are the positives: 1) location and 2) view. It is definitely not as upscale as it was under the sonesta brand.

"Weekend in Miami.."

2
Damitha360, Wichita, Kansas 11/12/2018

Hotel was average.. rooms didn't look as exceptional as they show on pics.. the hair on our rooms were old and looked so funny.. night stand lights were out.. shower gel was out.. good thing we were only in the rooms for 6hrs.. I would choose some other place next time!

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Damitha360, Thank you for your feedback. We value your opinion, and we will share your comments with our leadership to ensure that each item is addressed. It seems like you had a layover, but I do hope that next time you are in Miami you will give us the opportunity to turn around your opinion of the hotel, and prove our commitment to service excellence. Please reach out to me directly, and I will make sure you are well taken care of. Regards, Tamara J. - manager

"Once again, perfect!!!"

5
Brunna L, Sao Paulo, SP 28/11/2018

We stayed 10 days, everything once again was perfect. The room is big and always clean! They changed the pool furniture, so everything is brand new. The staff from the bar, restaurant and front desk are very friendly and helpful. Specially ,Mari Carmen the manager, Isabel from front desk,Gustavo and Marco!! They are very competent. The location is very good too! Now they are changing for the Aria Hotels!

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Brunna L, Thank you for this amazing feedback. We appreciate your kind words. We work day in and day out to provide a home away from home for all of our guests and we look forward to having you back with us again soon. All the best, Tamara J. Residence Manager

"An better than average hotel, with some service issues"

4
Shimshon001, Tel Aviv, Israel 18/11/2018

Overall, the hotel (now no longer the Sonesta but the ARIA) was OK plus. I was there for three nights; the room was large and clean, and the bed comfortable. Also definitely worth mentioning is the attractive bar/restaurant/pool/terrace on the 8th floor, with a wonderful view over the surroundings, particularly striking during sunset. There were a few things, however, that somewhat detracted from my positive experience: (a) When my key card did not open my room door on the second day I was there, and I had to return to the front desk 16 floors down to have it fixed, I did not even get an apology. (b) When eventually I got the door open, and found out that the room has not been cleaned and the bed was still unmade (around 4 pm), the answer from the front desk was an indifferent “OK, we will send someone over”. Once again, no apology. (c) While a capsule-operated coffee machine in the room is certainly a nice touch, I was surprised when the capsule and cup supply and was not replenished when the room was cleaned the next day. (d) In the aforementioned roof terrace, the waiter who recited the beer selection neglected to tell me that the beer I ordered (twice) was not among those deserving the special happy hour discount. On the positive side, however, on the next night I was offered a second mojito on the house, which was greatly appreciated and sort of compensated for the unpleasant experience of the previous evening. Even more appreciated was the fact that when I checked out I was pleasantly surprised to find out that I was not charged for the two controversial beers of point 'd' above.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear Shimshon001, Thank you for this wonderful review. We strive everyday to create a home away from home for every guest, and we appreciate when you recognize our effort with positive feedback. Your feedback is invaluable. We are going to improve our operation and our service standards to ensure that we are not only meeting, but exceeding your expectations. I know the key situation was frustrating and I am sorry you had to experience that. The good news is as we make our way through our transition from Sonesta to Hotel Aria our technology, service standards and operation are all receiving an upgrade. We hope that next time you are in Miami you will choose to stay with us and witness the many improvements we make. Regards, Tamara J - manager

"Great hotel"

5
EPANsantos, Santos, SP 14/11/2018

Sonesta coconut grove (that is seems to be changing to Best Western) is a very nice hotel. Our room had a balcony with bayside view and rooms are very comfortable. Gym is very good and view from the pool area (8th floor) is wonderful. I would stay there again. The only point is that parking is around 30 dollars per day, the public parking just beside the hotel is 12 dollars.

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear EPANsantos, Thank you for being our guest. You are correct. We have officially made the transition to Hotel Aria. Exciting times! We now have a wine and cheese hour Monday to Thursday from 6 - 7 pm. As we grow we will have even more amenities to share with you. Please come visit us again soon. All the best, Tamara J. Residence Manager

"Great place to stay!"

5
User 11/11/2018

I loved this place, a truly great place with great staff. Clean, great location etc. Several restaurants in the vicinity, beach is close by, bust stop as well. Spacious rooms too. Give you a good feeling of Miami

FellowTraveler814536, Manager at Hotel Aria, responded to this review
Dear ZippyAli, Thank you for this amazing 5 star review. We pride ourselves on going above and beyond for our guests, and we are so glad that you were able to take advantage of the Hotel Aria experience. We look forward to seeing you next time you are in Miami. All the best, Tamara J. - Manager

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.